{"name":"Stackcut Exits","about":"How to cancel digital subscriptions: every route by who bills you, what to export first, cheaper ways to keep it, and notes for AI agents. Every fact cites the vendor's or billing platform's own page.","license":"CC-BY-4.0","license_url":"https://creativecommons.org/licenses/by/4.0/","credit":"Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0","schema":"https://stackcut.io/exits/schema.json","checked_through":"2026-10-08","count":643,"services":[{"id":"actitime","name":"actiTIME","category":"business_finance","website":"https://www.actitime.com","domains":["actitime.com"],"summary":"actiTIME Online is prepaid per 1-month or 1-year period and renews only when you pay for the next period; subscriptions are managed in Settings, then Licenses. No cancel procedure is published, payments are non-refundable, and support takes requests through a form. Export reports to CSV first.","routes":[{"channel":"direct_web","label":"Don't renew the prepaid period","applies_to":"actiTIME Online subscriptions, paid for a one-month or one-year period","who":"An admin with the Manage System Settings permission, who can open Settings, where subscriptions are managed","method":"self_serve","start_url":null,"steps":[{"do":"Open Settings, then Licenses, where actiTIME Online subscriptions are managed and extended, and check when the paid period ends. Don't extend the license","expect":null},{"do":"Don't pay the renewal invoice, which actiTIME issues 15 calendar days before the last paid period ends. The agreement renews only for periods you fully prepay","expect":null},{"do":"If you'd rather keep a small account, select Free Version in the Licenses menu (up to 3 users). The pricing page describes this for trial accounts; it doesn't say a paid account can switch","expect":null}],"confirm_by":null,"effective":"At the end of the prepaid period: the agreement runs only for the period you chose and paid for. actiTIME may also end the agreement then, with 15 calendar days' prior notice","notice":"The agreement doesn't state a notice period for the customer. actiTIME gives 15 calendar days' notice before ending it at the end of a prepaid period","refund":"All payments made by Licensee are non-refundable without any exception, including when the licensee ends the agreement","fees":"Fees are payable in advance within 15 calendar days of actiTIME's invoice; not paying can lead actiTIME to end the agreement","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s18","s19","s20","s21","s22","s23","s26"]},{"channel":"direct_web","label":"Support request form","applies_to":"Any request about an actiTIME Online subscription, such as ending it early or confirming it won't renew","who":"The licensee, the customer on the account","method":"form","start_url":"https://www.actitime.com/contact-support","steps":[{"do":"On the Contact Support page, fill in the form, describe your request to end the subscription, and click Send Request","expect":"Your request has been submitted. We will contact you as soon as possible."}],"confirm_by":null,"effective":null,"notice":null,"refund":"All payments are non-refundable without any exception, including when you end the agreement","fees":null,"source_ids":["s12","s13","s6","s7"]}],"pay_less":[{"type":"seat_reduction","what":"Deactivate users you don't need: you pay for active users only, and deactivated users' data stays in the account","evidence":"documented","source_ids":["s14","s25"]},{"type":"annual_billing","what":"Pay for 1 year instead of 1 month: $6 instead of $7 per user per month for 1 to 40 users, and $5 instead of $6 for 41 to 200","evidence":"documented","source_ids":["s24"]},{"type":"free_plan","what":"The Free Version for up to 3 users, with limited features (no API access, for example), chosen in the Licenses menu","evidence":"documented","source_ids":["s15","s16","s26","s27"]},{"type":"student_or_nonprofit","what":"Nonprofit organizations can get discounted rates; ask support@actitime.com, since the rates aren't published","evidence":"documented","source_ids":["s17","s28"]}],"export":[{"data":"Any report (time, cost, billing and others)","how":"Export the report from the Reports interface","format":"CSV, or a printable PDF if your browser supports it","limits":null,"source_ids":["s29"]},{"data":"Customers, projects and tasks","how":"Export them from the Tasks interface","format":null,"limits":null,"source_ids":["s30"]},{"data":"Stored data such as time records, user lists and settings","how":"Use the actiTIME API","format":null,"limits":"The Free Version doesn't include API access","source_ids":["s31","s27"]}],"after_cancel":{"access_until":"The end of the prepaid period, or sooner if actiTIME suspends access on 24 hours' prior notice","data_kept":"actiTIME backs up account data daily, but the agreement gives no retention period or deletion timeline after the subscription ends","you_lose":["Access to actiTIME Online once the prepaid period ends, or on suspension","Any data you haven't exported: the customer bears the entire risk for loss of its data"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["No cancel button or cancel procedure is documented; the subscription ends when you don't pay for the next period","Only an admin with the Manage System Settings permission can open Settings, where Licenses are managed","Payments are non-refundable, including when you end the agreement","Export reports to CSV and use the API before the paid period ends; the Free Version has no API access"]},"sources":[{"id":"s1","url":"https://www.actitime.com/legal/service-agreement","title":"actiTIME Application Service Agreement (Terms of Service, Online)","publisher":"vendor","quote":"This Agreement shall renew automatically for successive payment periods fully prepaid by Licensee","supports":"renewal only for fully prepaid periods"},{"id":"s2","url":"https://www.actitime.com/legal/service-agreement","title":"actiTIME Application Service Agreement (Terms of Service, Online)","publisher":"vendor","quote":"shall continue for the duration of the prepaid period for which the Licensee has elected and paid","supports":"the agreement runs for the prepaid period"},{"id":"s3","url":"https://www.actitime.com/legal/service-agreement","title":"actiTIME Application Service Agreement (Terms of Service, Online)","publisher":"vendor","quote":"Invoices for recurring payments will be issued 15 calendar days before the end of the last paid period.","supports":"renewal invoice timing"},{"id":"s4","url":"https://www.actitime.com/legal/service-agreement","title":"actiTIME Application Service Agreement (Terms of Service, Online)","publisher":"vendor","quote":"actiTIME at its sole discretion may terminate this Agreement at the end of the prepaid period","supports":"actiTIME may end the agreement at period end"},{"id":"s5","url":"https://www.actitime.com/legal/service-agreement","title":"actiTIME Application Service Agreement (Terms of Service, Online)","publisher":"vendor","quote":"and with 15 calendar days prior notification to Licensee.","supports":"15 days' notice from actiTIME"},{"id":"s6","url":"https://www.actitime.com/legal/service-agreement","title":"actiTIME Application Service Agreement (Terms of Service, Online)","publisher":"vendor","quote":"All payments made by Licensee are non-refundable without any exception","supports":"no refunds"},{"id":"s7","url":"https://www.actitime.com/legal/service-agreement","title":"actiTIME Application Service Agreement (Terms of Service, Online)","publisher":"vendor","quote":"(including termination of Agreement by Licensee, or by actiTIME for Licensee's breach of any terms of this Agreement).","supports":"no refund even when the licensee terminates"},{"id":"s8","url":"https://www.actitime.com/legal/service-agreement","title":"actiTIME Application Service Agreement (Terms of Service, Online)","publisher":"vendor","quote":"All fees are payable in advance within 15 calendar days from the date of actiTIME's invoice.","supports":"fees are paid in advance"},{"id":"s9","url":"https://www.actitime.com/legal/service-agreement","title":"actiTIME Application Service Agreement (Terms of Service, Online)","publisher":"vendor","quote":"actiTIME will create and store periodical backup copies of Licensee Data.","supports":"backups are kept, with no period given"},{"id":"s10","url":"https://www.actitime.com/legal/service-agreement","title":"actiTIME Application Service Agreement (Terms of Service, Online)","publisher":"vendor","quote":"Licensee bears the entire risk for any loss of Licensee Data or its quality.","supports":"the licensee carries the data-loss risk"},{"id":"s11","url":"https://www.actitime.com/legal/service-agreement","title":"actiTIME Application Service Agreement (Terms of Service, Online)","publisher":"vendor","quote":"actiTIME may at its sole discretion suspend Licensee's access and use of the Software upon 24-hour prior notification.","supports":"suspension on 24 hours' notice"},{"id":"s12","url":"https://www.actitime.com/contact-support","title":"Contact Support","publisher":"vendor","quote":"Send Request","supports":"the support request form's button"},{"id":"s13","url":"https://www.actitime.com/contact-support","title":"Contact Support","publisher":"vendor","quote":"Your request has been submitted. We will contact you as soon as possible.","supports":"the message shown after sending the form"},{"id":"s14","url":"https://www.actitime.com/pricing","title":"actiTIME pricing","publisher":"vendor","quote":"You can deactivate as many users as you wish.","supports":"deactivating users"},{"id":"s15","url":"https://www.actitime.com/pricing","title":"actiTIME pricing","publisher":"vendor","quote":"Free for 3 users","supports":"the free plan's user limit"},{"id":"s16","url":"https://www.actitime.com/pricing","title":"actiTIME pricing","publisher":"vendor","quote":"Limited functionality","supports":"the free plan's limits"},{"id":"s17","url":"https://www.actitime.com/pricing","title":"actiTIME pricing","publisher":"vendor","quote":"Yes, we offer discounted rates for nonprofit organizations.","supports":"the nonprofit rates"},{"id":"s18","url":"https://www.actitime.com/faq-upgrade","title":"actiTIME FAQ: Upgrade","publisher":"vendor","quote":"You can extend your actiTIME license directly from the Settings → Licenses menu.","supports":"the license is extended in Settings, then Licenses"},{"id":"s19","url":"https://www.actitime.com/user-guide/configuration","title":"actiTIME User Guide: Configuring actiTIME","publisher":"vendor","quote":"Manage actiTIME and actiPLANS subscriptions","supports":"subscriptions are managed in Settings"},{"id":"s20","url":"https://www.actitime.com/user-guide/configuration","title":"actiTIME User Guide: Configuring actiTIME","publisher":"vendor","quote":"only users with permission to “Manage System Settings” can access the Settings and List Management","supports":"who can open Settings"},{"id":"s21","url":"https://www.actitime.com/legal/service-agreement","title":"actiTIME Application Service Agreement (Terms of Service, Online)","publisher":"vendor","quote":"Licensee may choose to follow either one-month or one-year payment period.","supports":"one-month or one-year periods"},{"id":"s22","url":"https://www.actitime.com/legal/service-agreement","title":"actiTIME Application Service Agreement (Terms of Service, Online)","publisher":"vendor","quote":"Licensee's failure to remedy its non-payment may result in actiTIME's termination of this Agreement","supports":"non-payment can lead to termination"},{"id":"s23","url":"https://www.actitime.com/faq-start","title":"actiTIME FAQ: Before the Start","publisher":"vendor","quote":"It is provided on a subscription basis, i.e., you pay for a service period.","supports":"Online is paid per service period"},{"id":"s24","url":"https://www.actitime.com/faq-purchase","title":"actiTIME FAQ: Purchase","publisher":"vendor","quote":"1 month $7 per user $6 per user 1 year $6 per user $5 per user","supports":"monthly and yearly per-user prices"},{"id":"s25","url":"https://www.actitime.com/faq-purchase","title":"actiTIME FAQ: Purchase","publisher":"vendor","quote":"All their data will be safely stored and available in your actiTIME account.","supports":"deactivated users' data is kept"},{"id":"s26","url":"https://www.actitime.com/pricing","title":"actiTIME pricing","publisher":"vendor","quote":"Sign up for a free trial, and then select Free Version in the Licenses menu.","supports":"the Free Version is chosen in the Licenses menu"},{"id":"s27","url":"https://www.actitime.com/free-time-tracking-software","title":"actiTIME Free Version","publisher":"vendor","quote":"The following functionality won't be available: Task Estimates, Departments Overtime Registration, Time-Track Approval, API,","supports":"the free version has no API access, among other limits"},{"id":"s28","url":"https://www.actitime.com/faq-purchase","title":"actiTIME FAQ: Purchase","publisher":"vendor","quote":"support@actitime.com","supports":"the support address for nonprofit pricing"},{"id":"s29","url":"https://www.actitime.com/faq-import-export","title":"actiTIME FAQ: Data Import & Export","publisher":"vendor","quote":"You can export any report in CSV or create its printable copy in PDF, if your browser supports this.","supports":"report export to CSV or PDF"},{"id":"s30","url":"https://www.actitime.com/faq-import-export","title":"actiTIME FAQ: Data Import & Export","publisher":"vendor","quote":"You can export Customers, Projects and Tasks from the Tasks interface.","supports":"export from the Tasks interface"},{"id":"s31","url":"https://www.actitime.com/faq-import-export","title":"actiTIME FAQ: Data Import & Export","publisher":"vendor","quote":"It allows users to access the data directly and export it for backup, analysis, synchronization and other purposes.","supports":"export through the API"},{"id":"s32","url":"https://www.actitime.com/faq-start","title":"actiTIME FAQ: Before the Start","publisher":"vendor","quote":"Your data is backed up daily, so it doesn't get lost even if you delete something by mistake.","supports":"daily backups"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["No help page describes cancelling or turning off renewal; the steps follow from the agreement's renewal and payment terms","The Licenses section of the user guide couldn't be read, so the exact options on the Licenses page aren't confirmed","Whether a paid account can switch to the Free Version, and what happens to its data, isn't stated","How you confirm that a subscription has ended isn't documented","How long actiTIME keeps account data after a subscription ends isn't stated in the agreement or the FAQ","The Self-Hosted license is a one-time payment with separate license terms, not covered here","The nonprofit discount rates aren't published"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Added where subscriptions are managed (Settings, then Licenses) and who can open Settings (Manage System Settings permission)","Fixed the support form's confirmation text to the page's wording; removed the claim about listed form topics, which the page doesn't have","Added annual billing ($6 vs $7 per user per month), the Free Version switch in the Licenses menu, and that deactivated users' data is kept","Added documented export routes: reports to CSV or PDF, the Tasks interface, and the API (not in the Free Version)","Corrected the agreement title to the Application Service Agreement"]}},"page":"https://stackcut.io/cancel/actitime","json":"https://stackcut.io/exits/actitime.json","evidence":{"packet_revision":"b83f8447096142fc59b424f8beb1eac1f96c005124006caec67f82f60220845b","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"actitime--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"actitime--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"activecampaign","name":"ActiveCampaign","category":"marketing_sales","website":"https://www.activecampaign.com","domains":["activecampaign.com","activehosted.com"],"summary":"The Primary Admin goes to profile > Billing & Upgrade > Edit payment method > Cancel my account, then Confirm cancellation; it ends with the current period. Commit Annually, Pay Monthly and resold accounts go through support or the reseller. Gotcha: no refunds, and contact data can't be restored.","routes":[{"channel":"direct_web","applies_to":"ActiveCampaign plans billed directly (not resold, and not on Commit Annually, Pay Monthly)","who":"The Primary Admin","method":"self_serve","start_url":null,"steps":[{"do":"Sign in to ActiveCampaign as the Primary Admin, click your profile, then Billing & Upgrade","expect":"Billing & Upgrade"},{"do":"Click Edit payment method on the right side of the page","expect":"Edit payment method"},{"do":"Select Cancel my account in the lower-left corner of the Edit payment method window","expect":null},{"do":"Proceed through each screen; depending on your plan you may be asked to schedule a free 1:1 session with the Success team, and monthly plans are offered a pause instead","expect":"a final screen with the Confirm cancellation button"},{"do":"On the final screen, click Confirm cancellation","expect":null}],"confirm_by":null,"effective":"At the end of the current subscription period in which you cancel","notice":null,"refund":"ActiveCampaign does not provide partial or full refunds","fees":"You're responsible for all fees, taxes and other charges up through the cancellation date","source_ids":["s33","s1","s2","s3","s4","s5","s31","s32","s13","s14","s16"]},{"channel":"sales_contract","label":"Commit Annually, Pay Monthly","applies_to":"Accounts on a Commit Annually, Pay Monthly plan (an annual commitment billed monthly)","who":"The designated account owner or an authorized signatory","method":"email","start_url":null,"steps":[{"do":"Contact ActiveCampaign's Customer Experience team and ask to cancel: these plans must be cancelled through the team","expect":null},{"do":"Or send the cancellation by email to info@activecampaign.com, from the designated account owner or an authorized signatory","expect":null}],"confirm_by":null,"effective":"At the end of your annual subscription period","notice":null,"refund":"ActiveCampaign does not provide partial or full refunds","fees":"You're responsible for all fees, taxes and other charges up through the cancellation date","source_ids":["s7","s6","s12","s15","s14","s16"]},{"channel":"reseller_or_partner","label":"Bought through a reseller","applies_to":"Accounts under an ActiveCampaign service provider (resold accounts)","who":"The customer, through the ActiveCampaign service provider","method":"contact_sales","start_url":null,"steps":[{"do":"Contact the service provider your account is under for help with the cancellation","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s8"]}],"pay_less":[{"type":"pause","what":"Pause a monthly plan for up to 3 months, once every 12 months, with no billing during the pause (and no access to the account). It starts at the end of the current billing term and can't be extended; start it from the same Cancel my account option. Not available for trial, resold or Commit Annually, Pay Monthly accounts","evidence":"documented","source_ids":["s17","s18","s19","s20","s21","s22","s34"]},{"type":"downgrade","what":"Move to a lower tier, lower your contact limit or remove an add-on by contacting the Customer Experience team. Downgrading to Starter deactivates automations with more than five actions","evidence":"documented","source_ids":["s23","s24"]},{"type":"annual_billing","what":"Commit Annually, Pay Monthly (in applicable regions and plans): up to 10% off for committing to a year while still paying monthly; it can only end at the end of the annual period","evidence":"documented","source_ids":["s30","s6"]}],"export":[{"data":"All contacts, with the fields you choose","how":"Click Contacts in the left menu, click the ellipsis (...) at the top right of the Contacts Overview page, click Export, pick the fields and click Export; download the file from Contacts > Exports","format":"CSV","limits":"The download link is valid for 7 days; contact notes aren't included","source_ids":["s25","s26","s27","s28"]}],"after_cancel":{"access_until":"The end of the current subscription period (Commit Annually, Pay Monthly: the end of the annual subscription period)","data_kept":"After cancellation or termination you can't access or restore any contact data","you_lose":["Access to the account","Your contact data, which can't be restored after cancellation"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"Yes: depending on the plan, the flow asks you to schedule a free 1:1 session with the Success team, and monthly plans are offered a pause; you can back out before Confirm cancellation","tips":["Only the Primary Admin can cancel or pause the account from Billing & Upgrade","Some plans must book a free 1:1 session with the Success team during the cancel flow before the account can be cancelled","A free trial doesn't need cancelling: you're only charged if you upgrade to a paid account","Export contacts before cancelling: contact data can't be restored afterwards","Updating billing information during a pause reactivates the account","Downgrades (lower tier, lower contact limit, removing an add-on) go through the Customer Experience team","You can't cancel while the account is paused: when the pause ends, the account reactivates and the card on file is charged"]},"sources":[{"id":"s1","url":"https://help.activecampaign.com/hc/en-us/articles/218790117-How-do-I-cancel-my-account","title":"How do I cancel my account?","publisher":"vendor","quote":"Click your profile > Billing & Upgrade.","supports":"where the cancel flow starts"},{"id":"s2","url":"https://help.activecampaign.com/hc/en-us/articles/218790117-How-do-I-cancel-my-account","title":"How do I cancel my account?","publisher":"vendor","quote":"Click the \"Edit payment method\" option on the right side of the page.","supports":"the Edit payment method step"},{"id":"s3","url":"https://help.activecampaign.com/hc/en-us/articles/218790117-How-do-I-cancel-my-account","title":"How do I cancel my account?","publisher":"vendor","quote":"Select the \"Cancel my account\" option in the lower-left corner of the modal.","supports":"the Cancel my account step"},{"id":"s4","url":"https://help.activecampaign.com/hc/en-us/articles/218790117-How-do-I-cancel-my-account","title":"How do I cancel my account?","publisher":"vendor","quote":"Proceed through each screen to cancel your account.","supports":"the cancellation flow has several screens"},{"id":"s5","url":"https://help.activecampaign.com/hc/en-us/articles/218790117-How-do-I-cancel-my-account","title":"How do I cancel my account?","publisher":"vendor","quote":"On the final screen, click \"Confirm cancellation.\"","supports":"the final confirm"},{"id":"s6","url":"https://help.activecampaign.com/hc/en-us/articles/218790117-How-do-I-cancel-my-account","title":"How do I cancel my account?","publisher":"vendor","quote":"When you agree to an annual subscription period, any cancelation request will take effect at the end of your annual subscription period.","supports":"when an annual plan ends"},{"id":"s7","url":"https://help.activecampaign.com/hc/en-us/articles/218790117-How-do-I-cancel-my-account","title":"How do I cancel my account?","publisher":"vendor","quote":"If you are on a \"Commit annually pay monthly\" plan, you must contact our Customer Experience team to cancel your account","supports":"commit-annually-pay-monthly accounts cancel through the Customer Experience team"},{"id":"s8","url":"https://help.activecampaign.com/hc/en-us/articles/218790117-How-do-I-cancel-my-account","title":"How do I cancel my account?","publisher":"vendor","quote":"If your account is under an ActiveCampaign service provider, you must contact them for further assistance with the cancellation process.","supports":"resold accounts are cancelled through the reseller"},{"id":"s9","url":"https://help.activecampaign.com/hc/en-us/articles/218790117-How-do-I-cancel-my-account","title":"How do I cancel my account?","publisher":"vendor","quote":"During this process, you have a chance to change your mind and back out of the account cancellation flow","supports":"you can back out of the flow"},{"id":"s10","url":"https://help.activecampaign.com/hc/en-us/articles/218790117-How-do-I-cancel-my-account","title":"How do I cancel my account?","publisher":"vendor","quote":"We will not charge you unless you manually upgrade to a paid account.","supports":"trials aren't charged"},{"id":"s11","url":"https://help.activecampaign.com/hc/en-us/articles/218790117-How-do-I-cancel-my-account","title":"How do I cancel my account?","publisher":"vendor","quote":"If you pay for your account every month, you can pause your account instead","supports":"monthly plans can pause instead"},{"id":"s12","url":"https://www.activecampaign.com/legal/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"You may cancel your subscription at any time by logging into your account and following the instructions on your account dashboard for cancellation or by contacting us at info@activecampaign.com.","supports":"the two ways to cancel"},{"id":"s13","url":"https://www.activecampaign.com/legal/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"All cancellation requests will take effect at the end of then-current subscription period in which the cancellation request is made","supports":"when cancellation takes effect"},{"id":"s14","url":"https://www.activecampaign.com/legal/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"you will be responsible for all fees and any applicable taxes and other charges rendered up through the cancellation date.","supports":"charges up to the cancellation date"},{"id":"s15","url":"https://www.activecampaign.com/legal/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"Such cancellation notice must be sent by the designated account owner or an authorized signatory.","supports":"who may send a cancellation notice"},{"id":"s16","url":"https://help.activecampaign.com/hc/en-us/articles/218253598-Refund-Policy","title":"Refund Policy","publisher":"vendor","quote":"As a policy, our company does not provide partial or full refunds.","supports":"no refunds"},{"id":"s17","url":"https://help.activecampaign.com/hc/en-us/articles/13613456314652-Pause-billing-for-your-ActiveCampaign-account","title":"Pause billing for your ActiveCampaign account","publisher":"vendor","quote":"You can pause your account for a maximum of 3 months","supports":"how long a pause lasts"},{"id":"s18","url":"https://help.activecampaign.com/hc/en-us/articles/13613456314652-Pause-billing-for-your-ActiveCampaign-account","title":"Pause billing for your ActiveCampaign account","publisher":"vendor","quote":"You can pause your account once every 12 months","supports":"how often you can pause"},{"id":"s19","url":"https://help.activecampaign.com/hc/en-us/articles/13613456314652-Pause-billing-for-your-ActiveCampaign-account","title":"Pause billing for your ActiveCampaign account","publisher":"vendor","quote":"It is not possible to pause Trial, Resold, or Commit Annually Pay Monthly accounts","supports":"which accounts can't pause"},{"id":"s20","url":"https://help.activecampaign.com/hc/en-us/articles/13613456314652-Pause-billing-for-your-ActiveCampaign-account","title":"Pause billing for your ActiveCampaign account","publisher":"vendor","quote":"It's not possible to access your account during the pause period","supports":"no access while paused"},{"id":"s21","url":"https://help.activecampaign.com/hc/en-us/articles/13613456314652-Pause-billing-for-your-ActiveCampaign-account","title":"Pause billing for your ActiveCampaign account","publisher":"vendor","quote":"Updating your billing information during the pause period will reactivate your account","supports":"updating billing ends a pause"},{"id":"s22","url":"https://help.activecampaign.com/hc/en-us/articles/13613456314652-Pause-billing-for-your-ActiveCampaign-account","title":"Pause billing for your ActiveCampaign account","publisher":"vendor","quote":"Only the Primary Admin can pause the ActiveCampaign account","supports":"who can pause"},{"id":"s23","url":"https://help.activecampaign.com/hc/en-us/articles/218790117-How-do-I-cancel-my-account","title":"How do I cancel my account?","publisher":"vendor","quote":"you need to downgrade your plan (moving from a higher tier to a lower tier, lowering your contact limit, or removing an add-on), you must contact our Customer Experience team","supports":"how to downgrade"},{"id":"s24","url":"https://help.activecampaign.com/hc/en-us/articles/15074854029468-Automations-and-account-downgrade-FAQs","title":"Automations and account downgrade FAQs","publisher":"vendor","quote":"If you downgrade to a Starter plan, we will deactivate automations with more than five actions.","supports":"what a Starter downgrade turns off"},{"id":"s25","url":"https://help.activecampaign.com/hc/en-us/articles/221393808-How-do-I-export-all-contacts","title":"How do I export all contacts?","publisher":"vendor","quote":"Click the ellipsis (...) located on the top right of the Contacts Overview page.","supports":"where the export starts"},{"id":"s26","url":"https://help.activecampaign.com/hc/en-us/articles/221393808-How-do-I-export-all-contacts","title":"How do I export all contacts?","publisher":"vendor","quote":"This link will be valid for 7 days.","supports":"the download link expires"},{"id":"s27","url":"https://help.activecampaign.com/hc/en-us/articles/221393808-How-do-I-export-all-contacts","title":"How do I export all contacts?","publisher":"vendor","quote":"Contact notes cannot be exported.","supports":"notes aren't in the export"},{"id":"s28","url":"https://help.activecampaign.com/hc/en-us/articles/221393808-How-do-I-export-all-contacts","title":"How do I export all contacts?","publisher":"vendor","quote":"Click the \"Download\" link under the \"Actions\" column for the export.","supports":"where the export is downloaded"},{"id":"s29","url":"https://www.activecampaign.com/legal/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"Upon cancellation or termination, you will not have access to or be able to restore any Contact Data.","supports":"contact data after cancellation"},{"id":"s30","url":"https://help.activecampaign.com/hc/en-us/articles/218790117-How-do-I-cancel-my-account","title":"How do I cancel my account?","publisher":"vendor","quote":"where the account can receive up to 10% off by still paying monthly by committing to an annual plan","supports":"the Commit Annually, Pay Monthly discount"},{"id":"s31","url":"https://help.activecampaign.com/hc/en-us/articles/218790117-How-do-I-cancel-my-account","title":"How do I cancel my account?","publisher":"vendor","quote":"Depending on your plan, we may need you to schedule a free 1:1 session with a member of our Success team.","supports":"some plans must book a session before cancelling"},{"id":"s32","url":"https://help.activecampaign.com/hc/en-us/articles/218790117-How-do-I-cancel-my-account","title":"How do I cancel my account?","publisher":"vendor","quote":"You will be asked to schedule this session during the cancellation process.","supports":"the session is booked inside the cancel flow"},{"id":"s33","url":"https://help.activecampaign.com/hc/en-us/articles/218790117-How-do-I-cancel-my-account","title":"How do I cancel my account?","publisher":"vendor","quote":"If you are the Primary Admin, you can start the cancellation process from the Billing & Upgrade page in your account.","supports":"who can cancel"},{"id":"s34","url":"https://help.activecampaign.com/hc/en-us/articles/13613456314652-Pause-billing-for-your-ActiveCampaign-account","title":"Pause billing for your ActiveCampaign account","publisher":"vendor","quote":"Pauses will begin at the end of your current billing term","supports":"when a pause starts"},{"id":"s35","url":"https://help.activecampaign.com/hc/en-us/articles/13613456314652-Pause-billing-for-your-ActiveCampaign-account","title":"Pause billing for your ActiveCampaign account","publisher":"vendor","quote":"Monthly payments will resume, and your card on file will be charged. You cannot cancel your account during the pause period.","supports":"what happens when a pause ends, and no cancelling during a pause"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["ActiveCampaign's help pages don't say what confirms a cancellation (an email or a status on the Billing & Upgrade page)","How a reseller handles cancelling a resold account isn't on ActiveCampaign's public help pages"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked every route fact against ActiveCampaign's cancel, refund and pause articles and its Terms of Service: the steps, who can cancel, timing, the no-refund policy and fees are confirmed","Commit Annually, Pay Monthly: removed the contact page as the starting point, since it doesn't cover cancelling; the route now names the Customer Experience team and the info@activecampaign.com address the Terms give","Pause: added that it starts at the end of the billing term and can't be extended, and that you can't cancel during a pause (the card on file is charged when it ends)","Dropped an unsupported line about losing the Commit Annually, Pay Monthly discount, and corrected one export quote to the article's exact words"]}},"delete_account":{"url":"https://ac.activehosted.com/f/2175","difficulty":"hard","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/activecampaign","json":"https://stackcut.io/exits/activecampaign.json","evidence":{"packet_revision":"d7929a278e5a85b5cb468fbd198d1cc54fd437fe6dc8cb0cbb4c923c843c952e","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"activecampaign--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"activecampaign--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"activecampaign--reseller-or-partner--r3","channel":"reseller_or_partner","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"activtrak","name":"ActivTrak","category":"productivity","website":"https://www.activtrak.com","domains":["activtrak.com"],"summary":"Submit ActivTrak's Cancellation Request Form at least 30 days before renewal; with less notice the MSA makes you pay the full renewal term. The plan becomes a free account at term end, with no data export, so export first. No mid-contract cancellation or refunds; partner-bought plans go through the partner.","routes":[{"channel":"sales_contract","label":"Annual contract bought from ActivTrak","applies_to":"Paid plans bought directly from ActivTrak, all billed on an annual contract basis","who":"The help article doesn't say which role must submit the form; only Admins can use the in-app self-service cart","method":"form","start_url":"https://activtrak.com/cancellation/","steps":[{"do":"Open the Cancellation Request Form on activtrak.com and submit it at least 30 days before your renewal date","expect":"An ActivTrak representative will follow-up to process your request."},{"do":"Watch for the confirmation email sent after you submit","expect":null},{"do":"Before the contract ends, export any data you want to keep, uninstall the agent from devices you no longer want tracked, and add all but 3 workers to the Do Not Track list","expect":null},{"do":"If the account has a past-due balance, pay it first: email billing@activtrak.com","expect":null}],"confirm_by":"An email confirmation after you submit the form","effective":"At the end of the contract term, when the account becomes a free account","notice":"At least 30 days before the renewal date; the MSA requires notice of non-renewal at least 30 days before the current term ends","refund":"None: cancellations aren't permitted during an active contract and refunds aren't issued; fees are non-cancelable and non-refundable","fees":"With less than 30 days' notice of non-renewal, the contract renews automatically and you owe the full renewal term's fees","source_ids":["s1","s2","s8","s9","s10","s12","s13","s17","s18","s19","s20","s21","s24","s31","s32","s33","s36"]},{"channel":"reseller_or_partner","label":"Bought through an ActivTrak partner","applies_to":"ActivTrak packages bought from one of ActivTrak's partners","who":"The end customer, through the partner it bought from","method":"contact_sales","start_url":null,"steps":[{"do":"Contact the sales team of the partner you bought ActivTrak from to cancel or change the package","expect":null},{"do":"If the partner asks you to, complete ActivTrak's Cancellation Request Form yourself: partners have their end users fill it in","expect":"An ActivTrak representative will follow-up to process your request."}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s14","s35","s17"]}],"pay_less":[{"type":"free_plan","what":"Free plan: 3 worker licenses, 3 GB of data, 30 days of data history and no data export. A cancelled paid plan becomes a free account","evidence":"documented","source_ids":["s3","s10","s28","s29","s30"]},{"type":"downgrade","what":"Downgrade the package, decrease licenses or remove add-ons at renewal: email renewals@activtrak.com at least 30 days before the renewal date. No refunds for mid-term reductions","evidence":"documented","source_ids":["s25","s26","s27"]},{"type":"bundle","what":"Bundle Workforce Management and Productivity Optimization, saving 30%","evidence":"documented","source_ids":["s4"]},{"type":"discount_program","what":"Exclusive discounts for multi-year contracts","evidence":"documented","source_ids":["s5"]}],"export":[{"data":"Customer data from the paid account","how":"Use the export features in ActivTrak before the contract ends; the help article says to export any data you want to retain","format":".csv or .zip","limits":"Free accounts have no data export, so export before the paid plan becomes free","source_ids":["s12","s22","s30"]}],"after_cancel":{"access_until":"The end of your contract term; the account then continues as a free account","data_kept":"Data and settings aren't deleted when the paid plan becomes free, but the free account keeps only 30 days of history and 3 GB. A free account not signed into for 30 days is marked inactive and you get a pending-deletion email; background data collection doesn't count","you_lose":["Data export: free accounts can't export","Data history beyond 30 days, and data beyond 3 GB","Workers beyond the 3 allowed on the free plan","Paid features; the free plan has limited application functionality"]},"agent_notes":{"sign_in_needed":false,"phone_or_chat_only":false,"retention_step":null,"tips":["Send the form at least 30 days before renewal: with less notice the contract renews and the full renewal term is owed","Cancelling during an active contract isn't permitted, and no refunds are issued","Export data before the term ends: the free account the plan turns into can't export","Accounts with a past-due balance can't be downgraded until billing@activtrak.com resolves it","Deleting the account is separate: after the paid plan has ended, open the Account Deletion Request Form and select Data Erasure Request; it can take up to 30 days","If the package was bought from a partner, go through the partner's sales team"]},"sources":[{"id":"s1","url":"https://www.activtrak.com/pricing","title":"ActivTrak Pricing","publisher":"vendor","quote":"We currently only offer annual plans.","supports":"plans are sold on annual terms"},{"id":"s2","url":"https://www.activtrak.com/pricing","title":"ActivTrak Pricing","publisher":"vendor","quote":"All ActivTrak plans are billed on an annual contract basis.","supports":"contract basis for all plans"},{"id":"s3","url":"https://www.activtrak.com/pricing","title":"ActivTrak Pricing","publisher":"vendor","quote":"Free plans are restricted to 3 workers and have limited application functionality.","supports":"what the free plan keeps"},{"id":"s4","url":"https://www.activtrak.com/pricing","title":"ActivTrak Pricing","publisher":"vendor","quote":"BUNDLE AND SAVE! Get Workforce Management + Productivity Optimization and save 30%","supports":"the bundle discount"},{"id":"s5","url":"https://www.activtrak.com/pricing","title":"ActivTrak Pricing","publisher":"vendor","quote":"We also offer exclusive discounts for multi-year contracts.","supports":"multi-year discounts"},{"id":"s6","url":"https://www.activtrak.com/pricing","title":"ActivTrak Pricing","publisher":"vendor","quote":"If you do not log in to your Free plan account for 30 days, it will be marked inactive","supports":"free account inactivity"},{"id":"s7","url":"https://www.activtrak.com/pricing","title":"ActivTrak Pricing","publisher":"vendor","quote":"and you’ll receive an email about pending deletion.","supports":"the pending-deletion email for inactive free accounts"},{"id":"s8","url":"https://support.activtrak.com/hc/en-us/articles/360038363992","title":"Make Changes to Your ActivTrak Package","publisher":"vendor","quote":"Submit the Cancellation Request Form at least 30 days before your renewal date.","supports":"the form and the 30-day deadline"},{"id":"s9","url":"https://support.activtrak.com/hc/en-us/articles/360038363992","title":"Make Changes to Your ActivTrak Package","publisher":"vendor","quote":"You'll receive an email confirmation after submitting.","supports":"how to confirm it worked"},{"id":"s10","url":"https://support.activtrak.com/hc/en-us/articles/360038363992","title":"Make Changes to Your ActivTrak Package","publisher":"vendor","quote":"Canceling your paid account downgrades your account to a free account at the end of your contract term","supports":"when access ends"},{"id":"s11","url":"https://support.activtrak.com/hc/en-us/articles/360038363992","title":"Make Changes to Your ActivTrak Package","publisher":"vendor","quote":"your data and settings are not deleted","supports":"data is kept after the account becomes free"},{"id":"s12","url":"https://support.activtrak.com/hc/en-us/articles/360038363992","title":"Make Changes to Your ActivTrak Package","publisher":"vendor","quote":"Export any data you want to retain","supports":"export before the paid account ends"},{"id":"s13","url":"https://support.activtrak.com/hc/en-us/articles/360038363992","title":"Make Changes to Your ActivTrak Package","publisher":"vendor","quote":"account cancellations are not permitted during an active contract; refunds will not be issued.","supports":"no mid-contract cancellation and no refund"},{"id":"s14","url":"https://support.activtrak.com/hc/en-us/articles/360038363992","title":"Make Changes to Your ActivTrak Package","publisher":"vendor","quote":"If you bought your ActivTrak package from one of our partners, you must reach out to their sales team","supports":"partner-billed accounts"},{"id":"s15","url":"https://support.activtrak.com/hc/en-us/articles/360038363992","title":"Make Changes to Your ActivTrak Package","publisher":"vendor","quote":"Open the Account Deletion Request Form and select Data Erasure Request.","supports":"the deletion route"},{"id":"s16","url":"https://support.activtrak.com/hc/en-us/articles/360038363992","title":"Make Changes to Your ActivTrak Package","publisher":"vendor","quote":"Deletion requests are only accepted after your paid account has ended","supports":"when deletion is possible"},{"id":"s17","url":"https://activtrak.com/cancellation/","title":"Cancellation Request Form","publisher":"vendor","quote":"An ActivTrak representative will follow-up to process your request.","supports":"what happens after the form is submitted"},{"id":"s18","url":"https://www.activtrak.com/msa-agreement/","title":"ActivTrak Master Subscription Agreement","publisher":"vendor","quote":"the Online Service will automatically renew for additional terms equal in duration to the initial Term","supports":"automatic renewal"},{"id":"s19","url":"https://www.activtrak.com/msa-agreement/","title":"ActivTrak Master Subscription Agreement","publisher":"vendor","quote":"notice of non-renewal of at least (30) days prior to the end of the then-current Term","supports":"30 days' notice of non-renewal"},{"id":"s20","url":"https://www.activtrak.com/msa-agreement/","title":"ActivTrak Master Subscription Agreement","publisher":"vendor","quote":"the Customer will be responsible for the full Renewal Term fees","supports":"late notice means paying the renewal term"},{"id":"s21","url":"https://www.activtrak.com/msa-agreement/","title":"ActivTrak Master Subscription Agreement","publisher":"vendor","quote":"all Fees paid and payable to ActivTrak hereunder are non-cancelable and non-refundable","supports":"fees are non-refundable"},{"id":"s22","url":"https://www.activtrak.com/msa-agreement/","title":"ActivTrak Master Subscription Agreement","publisher":"vendor","quote":"Customer may use the export features within the Online Service to export Customer Data in .csv, .zip format","supports":"export formats before termination"},{"id":"s23","url":"https://www.activtrak.com/msa-agreement/","title":"ActivTrak Master Subscription Agreement","publisher":"vendor","quote":"After such effective date of termination, ActivTrak shall have no obligation to maintain or provide any Customer Data","supports":"no duty to keep data after termination"},{"id":"s24","url":"https://www.activtrak.com/refund-policy/","title":"ActivTrak Refund Policy","publisher":"vendor","quote":"AND THERE ARE NO REFUNDS OR CREDITS FOR PARTIALLY USED PERIODS.","supports":"no refunds for partial periods"},{"id":"s25","url":"https://support.activtrak.com/hc/en-us/articles/360038363992","title":"Make Changes to Your ActivTrak Package","publisher":"vendor","quote":"Email renewals@activtrak.com at least 30 days before your renewal date.","supports":"downgrades and license decreases by email before renewal"},{"id":"s26","url":"https://support.activtrak.com/hc/en-us/articles/360038363992","title":"Make Changes to Your ActivTrak Package","publisher":"vendor","quote":"Per ActivTrak's Master Subscription Agreement (MSA), the following changes are only permitted at contract renewal.","supports":"reductions only at renewal"},{"id":"s27","url":"https://support.activtrak.com/hc/en-us/articles/360038363992","title":"Make Changes to Your ActivTrak Package","publisher":"vendor","quote":"Refunds are not issued for mid-term license reductions.","supports":"no refund for mid-term reductions"},{"id":"s28","url":"https://support.activtrak.com/hc/en-us/articles/360038363992","title":"Make Changes to Your ActivTrak Package","publisher":"vendor","quote":"3 worker licenses and 3 GB of data","supports":"free account limits"},{"id":"s29","url":"https://support.activtrak.com/hc/en-us/articles/360038363992","title":"Make Changes to Your ActivTrak Package","publisher":"vendor","quote":"30 days of data history","supports":"free account history limit"},{"id":"s30","url":"https://support.activtrak.com/hc/en-us/articles/360038363992","title":"Make Changes to Your ActivTrak Package","publisher":"vendor","quote":"No data export","supports":"free accounts can't export"},{"id":"s31","url":"https://support.activtrak.com/hc/en-us/articles/360038363992","title":"Make Changes to Your ActivTrak Package","publisher":"vendor","quote":"Uninstall Agents from any devices you no longer want to track","supports":"prepare devices before the paid account ends"},{"id":"s32","url":"https://support.activtrak.com/hc/en-us/articles/360038363992","title":"Make Changes to Your ActivTrak Package","publisher":"vendor","quote":"Add all but 3 workers to the Do Not Track list","supports":"prepare for the 3-worker free limit"},{"id":"s33","url":"https://support.activtrak.com/hc/en-us/articles/360038363992","title":"Make Changes to Your ActivTrak Package","publisher":"vendor","quote":"Contact billing@activtrak.com to resolve any outstanding balance first.","supports":"past-due balances must be paid first"},{"id":"s34","url":"https://support.activtrak.com/hc/en-us/articles/360038363992","title":"Make Changes to Your ActivTrak Package","publisher":"vendor","quote":"deletion requests may take up to 30 days to process.","supports":"deletion processing time"},{"id":"s35","url":"https://activtrak.com/cancellation/","title":"Cancellation","publisher":"vendor","quote":"If you are a partner and need to have an account cancelled, please have your end user complete this form.","supports":"partners have the end user submit the form"},{"id":"s36","url":"https://activtrak.com/cancellation/","title":"Cancellation","publisher":"vendor","quote":"Please complete the following form to initiate your cancellation request.","supports":"the form starts the request"},{"id":"s37","url":"https://www.activtrak.com/pricing","title":"ActivTrak Pricing","publisher":"vendor","quote":"Background data collection doesn’t count as activity—you must log in.","supports":"free-account inactivity needs a sign-in"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["The help article doesn't say which user role can submit the cancellation form","The export steps inside the app aren't described in the help article; the agreement names only the .csv and .zip formats","How long ActivTrak keeps data after a free account is deleted for inactivity isn't stated","The steps for a partner-billed cancellation are set by each partner; ActivTrak's pages only say to contact the partner's sales team"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Added the MSA terms: automatic renewal, notice of non-renewal at least 30 days before the term ends, and the full renewal term owed with late notice","Added the free account's limits from the help article (3 workers, 3 GB, 30 days of history, no data export), so export must happen before the term ends","Added downgrades and license decreases at renewal by email to renewals@activtrak.com, with no refunds for mid-term reductions","Added the pre-cancel steps (uninstall agents, Do Not Track list), the past-due balance rule and the 30-day deletion processing time","Export: the agreement names .csv and .zip formats; partners have their end user complete the cancellation form","Corrected the help article's title to Make Changes to Your ActivTrak Package","The help article's quotes were confirmed by reading the article; its bot check stops the automatic quote re-check"]}},"page":"https://stackcut.io/cancel/activtrak","json":"https://stackcut.io/exits/activtrak.json","evidence":{"packet_revision":"951742fff2573dcd8dcfddc1f9c6624bfd78fbb908cfbec4ac298c8af6f0d0d0","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"activtrak--sales-contract--r1","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"activtrak--reseller-or-partner--r2","channel":"reseller_or_partner","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"acuity","name":"Acuity Scheduling","category":"productivity","website":"https://acuityscheduling.com","domains":["acuityscheduling.com"],"summary":"If your URL shows acuityscheduling.com, click Manage Billing, then Cancel Subscription and Confirm Cancellation: you drop to the legacy free plan at once. If it shows squarespace.com, cancel Scheduling in the Squarespace Billing panel; it runs to the cycle's end. Gotcha: on the free plan clients can still book.","routes":[{"channel":"direct_web","label":"Acuity-managed billing","applies_to":"Acuity subscriptions billed by Acuity (your Acuity URL contains acuityscheduling.com)","who":"The account owner, or a contributor with Admin or Billing permissions","method":"self_serve","start_url":"https://secure.acuityscheduling.com/preferences.php?action=myaccount","steps":[{"do":"In Acuity, click Manage Billing or your account profile in the bottom left corner","expect":"Current Plan"},{"do":"Scroll to the Current Plan section and click Cancel Subscription","expect":"Confirm Cancellation"},{"do":"Click Confirm Cancellation","expect":null}],"confirm_by":null,"effective":"Immediately: the account moves to the legacy free plan, keeps its data and stops being charged","notice":null,"refund":null,"fees":null,"source_ids":["a1","a2","a3","a4","a5","a6","a7","a14","a18","a26"]},{"channel":"direct_web","label":"Squarespace billing: added to a website","applies_to":"Acuity added to a Squarespace website, billed by Squarespace (your URL contains squarespace.com)","who":"The account owner, or a contributor with Admin or Billing permissions","method":"self_serve","start_url":null,"steps":[{"do":"Open the Billing panel","expect":"Subscriptions"},{"do":"Under Subscriptions, click Scheduling, then click Cancel Subscription","expect":"Cancel Scheduling Subscription"},{"do":"In the next panel, click Cancel Scheduling Subscription","expect":"Confirm"},{"do":"Click Confirm","expect":null}],"confirm_by":null,"effective":"The subscription expires at the end of the billing cycle, unless you choose to cancel it immediately","notice":null,"refund":"Annual subscriptions cancelled in the first 14 days from purchase get a full refund automatically","fees":null,"source_ids":["a1","a2","a8","a9","a10","a12","a13","a16","a17","a18","a25"]},{"channel":"direct_web","label":"Squarespace billing: standalone Acuity","applies_to":"Standalone Acuity (not attached to a website), billed by Squarespace (your URL contains squarespace.com)","who":"The account owner, or a contributor with Admin or Billing permissions","method":"self_serve","start_url":null,"steps":[{"do":"In the account dashboard, click the three dots at the top-right of your Acuity subscription's card, then click Billing","expect":null},{"do":"Click your Acuity subscription, then click Cancel Subscription","expect":null}],"confirm_by":null,"effective":"The subscription expires at the end of the billing cycle, unless you choose to cancel it immediately","notice":null,"refund":"Annual subscriptions cancelled in the first 14 days from purchase get a full refund automatically","fees":null,"source_ids":["a1","a2","a11","a12","a13","a16","a17","a18","a25"]}],"pay_less":[{"type":"free_plan","what":"Cancelling an Acuity-billed subscription moves the account to the legacy free plan: your data is saved, you aren't charged, and clients can still book online","evidence":"documented","source_ids":["a6","a7","a14"]},{"type":"downgrade","what":"Acuity-managed billing: in the My account panel, click Downgrade for the plan you want; the change takes effect as soon as you click","evidence":"documented","source_ids":["a26","a19","a20"]},{"type":"annual_billing","what":"Paying annually saves 20% compared with monthly","evidence":"documented","source_ids":["a21"]}],"export":[{"data":"Client data and past appointments","how":"Export client data before or after cancelling; after a Squarespace-billed subscription ends you can still view past appointments and export client data","format":null,"limits":"After cancelling you can't make changes or book new appointments for clients","source_ids":["a15"]}],"after_cancel":{"access_until":"Squarespace billing: the end of the billing cycle (unless you cancel immediately). Acuity billing: you move to the legacy free plan right away","data_kept":"Cancelling stops payments but doesn't immediately delete your content; on the legacy free plan your account data is saved","you_lose":["Squarespace-billed accounts: online booking for your clients once the subscription ends","Squarespace-billed accounts: reminder and follow-up emails for existing appointments, which stay booked","Squarespace-billed accounts: your client scheduling page in search results (Acuity tells search engines to remove it)"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Check the URL first: squarespace.com means Squarespace-managed billing, acuityscheduling.com means Acuity-managed billing","Manage the subscription on a computer or in a mobile browser; it can't be managed in the Acuity Admin App","Acuity-billed accounts: on the legacy free plan clients can still book online, so remove all availability from your calendar to stop new bookings","Squarespace-billed accounts: delete any scheduling blocks you've added to your site","A free trial can't be cancelled early: it cancels itself if you don't upgrade","Cancelling a Squarespace website plan doesn't cancel Acuity: it stays active and keeps billing until you cancel it too","Acuity warns that switching an Acuity-billed plan from annual to monthly means cancelling it and starting a new one, which cancels any active subscriptions you've sold to your clients"]},"sources":[{"id":"a1","url":"https://help.acuityscheduling.com/hc/en-us/articles/47331330723085-Cancel-your-Acuity-subscription","title":"Cancel your Acuity subscription","publisher":"vendor","quote":"Account owners and contributors with Admin or Billing permissions can cancel an Acuity subscription.","supports":"who can cancel"},{"id":"a2","url":"https://help.acuityscheduling.com/hc/en-us/articles/47331330723085-Cancel-your-Acuity-subscription","title":"Cancel your Acuity subscription","publisher":"vendor","quote":"If your URL contains squarespace.com, follow the steps for Squarespace-managed billing. If it contains acuityscheduling.com, follow the steps for Acuity-managed billing.","supports":"how to tell which billing applies"},{"id":"a3","url":"https://help.acuityscheduling.com/hc/en-us/articles/47331330723085-Cancel-your-Acuity-subscription","title":"Cancel your Acuity subscription","publisher":"vendor","quote":"In Acuity, click Manage Billing or your account profile in the bottom left corner.","supports":"where the Acuity-billed cancel starts"},{"id":"a4","url":"https://help.acuityscheduling.com/hc/en-us/articles/47331330723085-Cancel-your-Acuity-subscription","title":"Cancel your Acuity subscription","publisher":"vendor","quote":"Scroll to the Current Plan section.","supports":"the Current Plan section"},{"id":"a5","url":"https://help.acuityscheduling.com/hc/en-us/articles/47331330723085-Cancel-your-Acuity-subscription","title":"Cancel your Acuity subscription","publisher":"vendor","quote":"Click Cancel Subscription, then click Confirm Cancellation.","supports":"the cancel and confirm buttons"},{"id":"a6","url":"https://help.acuityscheduling.com/hc/en-us/articles/47331330723085-Cancel-your-Acuity-subscription","title":"Cancel your Acuity subscription","publisher":"vendor","quote":"This will downgrade you to the legacy free plan immediately.","supports":"when an Acuity-billed cancellation takes effect"},{"id":"a7","url":"https://help.acuityscheduling.com/hc/en-us/articles/47331330723085-Cancel-your-Acuity-subscription","title":"Cancel your Acuity subscription","publisher":"vendor","quote":"You can cancel your subscription, downgrading to the legacy free plan, at any time. In this state, your account data is saved, but you aren't charged.","supports":"the legacy free plan keeps data with no charge"},{"id":"a8","url":"https://help.acuityscheduling.com/hc/en-us/articles/47331330723085-Cancel-your-Acuity-subscription","title":"Cancel your Acuity subscription","publisher":"vendor","quote":"Under Subscriptions, click Scheduling.","supports":"the Scheduling subscription in the Billing panel"},{"id":"a9","url":"https://help.acuityscheduling.com/hc/en-us/articles/47331330723085-Cancel-your-Acuity-subscription","title":"Cancel your Acuity subscription","publisher":"vendor","quote":"Click Cancel Scheduling Subscription.","supports":"the confirmation panel button"},{"id":"a10","url":"https://help.acuityscheduling.com/hc/en-us/articles/16676912939533-Canceling-your-Acuity-subscription-if-you-have-the-Squarespace-Billing-panel","title":"Canceling your Acuity subscription if you have the Squarespace Billing panel","publisher":"vendor","quote":"Open the Billing panel","supports":"where the Squarespace-billed cancel starts"},{"id":"a11","url":"https://help.acuityscheduling.com/hc/en-us/articles/47331330723085-Cancel-your-Acuity-subscription","title":"Cancel your Acuity subscription","publisher":"vendor","quote":"click the three dots at the top-right of your Acuity subscription's card, then click Billing.","supports":"the standalone Acuity cancel path"},{"id":"a12","url":"https://help.acuityscheduling.com/hc/en-us/articles/47331330723085-Cancel-your-Acuity-subscription","title":"Cancel your Acuity subscription","publisher":"vendor","quote":"Your subscription expires at the end of the billing cycle unless you choose to immediately cancel it.","supports":"when a Squarespace-billed cancellation takes effect"},{"id":"a13","url":"https://help.acuityscheduling.com/hc/en-us/articles/47331330723085-Cancel-your-Acuity-subscription","title":"Cancel your Acuity subscription","publisher":"vendor","quote":"If you have an annual subscription and cancel in the first 14 days from purchase, we'll automatically issue a full refund.","supports":"the 14-day annual refund"},{"id":"a14","url":"https://help.acuityscheduling.com/hc/en-us/articles/47331330723085-Cancel-your-Acuity-subscription","title":"Cancel your Acuity subscription","publisher":"vendor","quote":"Clients can still book online if you're on the legacy free plan.","supports":"bookings continue on the free plan"},{"id":"a15","url":"https://help.acuityscheduling.com/hc/en-us/articles/47331330723085-Cancel-your-Acuity-subscription","title":"Cancel your Acuity subscription","publisher":"vendor","quote":"You can view past appointments and export client data, but you can't make changes in Acuity or book new appointments for clients.","supports":"export after cancelling"},{"id":"a16","url":"https://help.acuityscheduling.com/hc/en-us/articles/47331330723085-Cancel-your-Acuity-subscription","title":"Cancel your Acuity subscription","publisher":"vendor","quote":"Existing appointments aren't canceled, but reminder and follow-up emails will not be sent.","supports":"reminders stop"},{"id":"a17","url":"https://help.acuityscheduling.com/hc/en-us/articles/47331330723085-Cancel-your-Acuity-subscription","title":"Cancel your Acuity subscription","publisher":"vendor","quote":"We will tell search engines to remove your client scheduling page from their results.","supports":"the scheduling page leaves search results"},{"id":"a18","url":"https://help.acuityscheduling.com/hc/en-us/articles/47331330723085-Cancel-your-Acuity-subscription","title":"Cancel your Acuity subscription","publisher":"vendor","quote":"You can only manage your Acuity subscription on a computer or in a mobile browser. You can't manage it in the Acuity Admin App.","supports":"not in the Admin App"},{"id":"a19","url":"https://help.acuityscheduling.com/hc/en-us/articles/47334812945805-Acuity-billing-if-you-use-Acuity-s-log-in-process","title":"Acuity billing (if you use Acuity's log in process)","publisher":"vendor","quote":"Click Upgrade or Downgrade for the plan you want to use.","supports":"how to downgrade"},{"id":"a20","url":"https://help.acuityscheduling.com/hc/en-us/articles/47334812945805-Acuity-billing-if-you-use-Acuity-s-log-in-process","title":"Acuity billing (if you use Acuity's log in process)","publisher":"vendor","quote":"Changes to your plan take effect as soon as you click Upgrade or Downgrade.","supports":"when a downgrade takes effect"},{"id":"a21","url":"https://acuityscheduling.com/signup.php","title":"Acuity Scheduling pricing","publisher":"vendor","quote":"Pay annually Save 20%","supports":"annual billing saves 20%"},{"id":"a22","url":"https://support.squarespace.com/hc/en-us/articles/7157155108749-Starting-an-Acuity-Scheduling-trial","title":"Starting an Acuity Scheduling trial","publisher":"vendor","quote":"It's not possible to cancel an Acuity trial, but if you don't upgrade to a paid plan, it will cancel itself when the trial ends.","supports":"trials cancel themselves"},{"id":"a23","url":"https://support.squarespace.com/hc/en-us/articles/7157155108749-Starting-an-Acuity-Scheduling-trial","title":"Starting an Acuity Scheduling trial","publisher":"vendor","quote":"Canceling a subscription takes it offline and stops any payments, but doesn't immediately delete your content.","supports":"content isn't deleted right away"},{"id":"a24","url":"https://support.squarespace.com/hc/en-us/articles/205810508-Cancel-your-website-subscription","title":"Cancel your website subscription","publisher":"vendor","quote":"These subscriptions stay active and continue to be billed after your website goes offline","supports":"Acuity keeps billing after a website is cancelled"},{"id":"a25","url":"https://help.acuityscheduling.com/hc/en-us/articles/16676912939533-Canceling-your-Acuity-subscription-if-you-have-the-Squarespace-Billing-panel","title":"Canceling your Acuity subscription if you have the Squarespace Billing panel","publisher":"vendor","quote":"Clients won't be able to book appointments","supports":"bookings stop on Squarespace billing"},{"id":"a26","url":"https://help.acuityscheduling.com/hc/en-us/articles/47334812945805-Acuity-billing-if-you-use-Acuity-s-log-in-process","title":"Acuity billing (if you use Acuity's log in process)","publisher":"vendor","quote":"Go to the My account panel.","supports":"the My account panel (secure.acuityscheduling.com/preferences.php?action=myaccount), where an Acuity-billed plan is changed or cancelled"},{"id":"a27","url":"https://help.acuityscheduling.com/hc/en-us/articles/47334812945805-Acuity-billing-if-you-use-Acuity-s-log-in-process","title":"Acuity billing (if you use Acuity's log in process)","publisher":"vendor","quote":"any active subscriptions you've sold to your clients will be canceled","supports":"switching from annual to monthly cancels the plan and client subscriptions"},{"id":"a28","url":"https://help.acuityscheduling.com/hc/en-us/articles/47331330723085-Cancel-your-Acuity-subscription","title":"Cancel your Acuity subscription","publisher":"vendor","quote":"To prevent new bookings, remove all availability from your calendar.","supports":"stopping bookings on the legacy free plan"},{"id":"a29","url":"https://help.acuityscheduling.com/hc/en-us/articles/47331330723085-Cancel-your-Acuity-subscription","title":"Cancel your Acuity subscription","publisher":"vendor","quote":"You should delete any scheduling blocks you've added to your site.","supports":"removing scheduling blocks after a Squarespace-billed cancellation"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Acuity's help doesn't say whether Acuity-billed plans are refunded when cancelled","No confirmation email or on-screen message after cancelling is documented","How to delete an Acuity account, and how long Acuity keeps data after a subscription ends, aren't confirmed; they aren't covered in Acuity's cancel articles"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked every route fact against Acuity's two cancel articles and its billing article: steps, who can cancel, timing and the 14-day annual refund are confirmed","Added the My account panel as the start page for Acuity-billed plans (a26)","Marked lost bookings, reminder emails and the search listing as Squarespace-billed only, as the cancel article says","Added tips: switching annual to monthly cancels subscriptions sold to clients (a27); remove availability (a28) and scheduling blocks (a29)","Dropped the note about an older article denying refunds: both current Acuity cancel articles give the 14-day annual refund"]}},"page":"https://stackcut.io/cancel/acuity","json":"https://stackcut.io/exits/acuity.json","evidence":{"packet_revision":"3499e60bd566dc14aa9716a9f967c17819dd6ca63a4938be72a3e311cf59304b","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"acuity--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"acuity--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"acuity--direct-web--r3","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"adobe_acrobat","name":"Adobe Acrobat","category":"productivity","website":"https://www.adobe.com/acrobat.html","domains":["adobe.com","acrobat.com"],"summary":"If Adobe bills you, cancel at account.adobe.com: Plans and payment, Manage plan, Cancel your plan. US direct annual plans billed monthly: after 14 days, the fee is 50% of the remaining contract obligation; California terms state 30% of the annual commitment. Annual prepaid plans are non-refundable after 14 days and run through the contracted term; month-to-month plans are non-refundable after 14 days and run through month-end. Mobile plans: cancel in the store that sold them.","routes":[{"channel":"direct_web","applies_to":"Acrobat plans bought from Adobe (annual paid monthly, annual prepaid, or month to month)","who":"The Adobe account holder","method":"self_serve","start_url":"https://account.adobe.com/plans","steps":[{"do":"Sign in to your Adobe account and, under Plans and payment, select Manage plan for the Acrobat plan","expect":"Cancel your plan"},{"do":"Select Cancel your plan, check the plan details, then select Continue to cancel","expect":"a list of reasons"},{"do":"Select a reason for cancelling, then Continue","expect":"the cancellation details"},{"do":"Review the cancellation details, then select Confirm cancellation","expect":null}],"confirm_by":"A confirmation email from Adobe, or the cancellation shown on your account page","effective":"For annual plans billed monthly, service continues through the end of that month’s billing period; annual prepaid service continues through the contracted term; month-to-month service continues through month-end","notice":null,"refund":"For the US direct plans covered by the terms: cancel within 14 days of the initial order for a full refund; after 14 days, annual prepaid and month-to-month payments are non-refundable","fees":"Annual contract billed monthly, cancelled after 14 days: a lump sum of 50% of the remaining contract obligation; California terms state 30% of the annual commitment. Month-to-month and annual prepaid plans have no early-termination fee stated; their post-14-day payments are non-refundable (US terms)","source_ids":["d1","d3","d4","d5","d6","d7","d11","d12","d13","d18","d19","d20","d21","d22"]},{"channel":"apple_app_store","applies_to":"Acrobat subscriptions bought in the Acrobat iPhone or iPad app (billed by Apple)","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"In Acrobat on your device, tap your profile icon, then Subscriptions","expect":"Manage subscriptions"},{"do":"Tap Manage subscriptions","expect":"the App Store's subscription page"},{"do":"Follow the store's steps: tap Cancel Subscription","expect":null}],"confirm_by":"The subscription shows an expiration message and no Cancel button","effective":null,"notice":null,"refund":"Adobe doesn't refund app store purchases; ask Apple","fees":null,"source_ids":["b1","b2","b5","a1","a2"]},{"channel":"google_play","applies_to":"Acrobat subscriptions bought in the Acrobat Android app through Google Play","who":"The Google Account that bought the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to your subscriptions in Google Play","expect":"the Acrobat subscription"},{"do":"Click Manage next to it, then Cancel subscription","expect":null}],"confirm_by":"The subscription in Google Play is no longer set to renew","effective":"You keep access for the time you have already paid for","notice":null,"refund":"Adobe doesn't issue refunds for purchases made through app stores","fees":null,"source_ids":["b3","b4","b5","g1","g3"]},{"channel":"reseller_or_partner","applies_to":"Acrobat subscriptions bought through the Samsung Galaxy Store, Microsoft, or another third-party provider","who":"The customer of record with that store or provider","method":"platform_settings","start_url":null,"steps":[{"do":"For a Galaxy Store purchase, cancel it from the Galaxy Store app","expect":null},{"do":"For Microsoft or another provider, follow that provider's cancellation process","expect":null}],"confirm_by":"The store's or provider's confirmation","effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["b6","d8","b4"]}],"pay_less":[{"type":"downgrade","what":"Switch to a cheaper Adobe plan (Manage plan, then Change your plan); the new plan starts immediately","evidence":"documented","source_ids":["d17"]}],"export":[],"after_cancel":{"access_until":"Depends on plan: annual billed monthly through the end of that month’s billing period; annual prepaid through the contracted term; month-to-month through month-end","data_kept":null,"you_lose":["Paid Acrobat features once the applicable paid service term ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The web flow asks for a reason for cancelling before the final Confirm cancellation","tips":["Find out which store sold the subscription first: mobile subscriptions can only be cancelled in the same store","The fee and refund terms quoted are for US subscribers","You can't cancel while Adobe is processing a payment or there is a payment problem: try again later","If you have more than one Adobe plan, cancel each one separately"]},"sources":[{"id":"d1","url":"https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html","title":"Cancel your Adobe trial or subscription","publisher":"vendor","quote":"In the Plans and payment window, select Manage plan for the plan you want to cancel.","supports":"where the web flow starts"},{"id":"d3","url":"https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html","title":"Cancel your Adobe trial or subscription","publisher":"vendor","quote":"Select the reason for cancellation, and then select Continue.","supports":"the reason step"},{"id":"d4","url":"https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html","title":"Cancel your Adobe trial or subscription","publisher":"vendor","quote":"Review the cancellation details and then select Confirm cancellation.","supports":"the final step"},{"id":"d5","url":"https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html","title":"Cancel your Adobe trial or subscription","publisher":"vendor","quote":"Check your email for a confirmation from Adobe or verify the cancellation on your account page.","supports":"how to confirm it worked"},{"id":"d6","url":"https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html","title":"Cancel your Adobe trial or subscription","publisher":"vendor","quote":"Your access to paid apps and services continues until the end of your current billing period.","supports":"when access ends"},{"id":"d7","url":"https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html","title":"Cancel your Adobe trial or subscription","publisher":"vendor","quote":"For most plans, you get a full refund if you cancel within 14 days of your initial purchase.","supports":"the 14-day refund"},{"id":"d8","url":"https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html","title":"Cancel your Adobe trial or subscription","publisher":"vendor","quote":"For subscriptions purchased through third-party providers such as Apple, Google, or Microsoft, follow their specific cancellation process.","supports":"third-party providers"},{"id":"d11","url":"https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html","title":"Understand Adobe's subscription terms and refund policies","publisher":"vendor","quote":"After 14 days, a cancellation fee (early termination fee) of 50% of the remaining balance of the contract applies.","supports":"the early termination fee on annual plans paid monthly"},{"id":"d12","url":"https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html","title":"Understand Adobe's subscription terms and refund policies","publisher":"vendor","quote":"Therefore, a refund is not possible if you cancel before the year ends.","supports":"no refund on prepaid annual plans"},{"id":"d13","url":"https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html","title":"Understand Adobe's subscription terms and refund policies","publisher":"vendor","quote":"The terms and policies outlined in this article apply specifically to Adobe subscribers based in the US.","supports":"the terms are US-specific"},{"id":"d17","url":"https://helpx.adobe.com/account/individual/subscriptions-and-plans/plan-changes-and-upgrades/change-adobe-plan.html","title":"Change your Adobe plan","publisher":"vendor","quote":"The new plan will take effect immediately, and you'll be charged for the plan.","supports":"switching plans"},{"id":"b1","url":"https://helpx.adobe.com/acrobat/mobile/troubleshoot/subscription-issues/cancellation-issues.html","title":"Unable to cancel a subscription (Acrobat on mobile)","publisher":"vendor","quote":"In Acrobat on mobile, tap your profile icon and then select Subscriptions.","supports":"the in-app start"},{"id":"b2","url":"https://helpx.adobe.com/acrobat/mobile/troubleshoot/subscription-issues/cancellation-issues.html","title":"Unable to cancel a subscription (Acrobat on mobile)","publisher":"vendor","quote":"If you're redirected to the App Store, follow the cancellation steps provided by the store.","supports":"the App Store route"},{"id":"b3","url":"https://helpx.adobe.com/acrobat/mobile/subscription-refunds/cancel-subscription.html","title":"Cancel subscriptions in Acrobat on mobile","publisher":"vendor","quote":"If you purchased your subscription through Google Play, you need to manage and cancel it directly in the Google Play Store.","supports":"the Google Play route"},{"id":"b4","url":"https://helpx.adobe.com/acrobat/mobile/subscription-refunds/cancel-subscription.html","title":"Cancel subscriptions in Acrobat on mobile","publisher":"vendor","quote":"Subscriptions can only be canceled in the same store.","supports":"cancel where you bought"},{"id":"b5","url":"https://helpx.adobe.com/acrobat/mobile/subscription-refunds/about-refunds.html","title":"Refunds for Acrobat mobile subscriptions","publisher":"vendor","quote":"Adobe doesn't issue refunds for purchases made directly through app stores.","supports":"no Adobe refunds for app store purchases"},{"id":"b6","url":"https://helpx.adobe.com/acrobat/mobile/subscription-refunds/cancel-subscription.html","title":"Cancel subscriptions in Acrobat on mobile","publisher":"vendor","quote":"If you purchased your subscription through the Galaxy Store, you can cancel it from the Galaxy Store app.","supports":"the Galaxy Store route"},{"id":"a1","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"a2","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"g1","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"the Google Play steps"},{"id":"g3","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when access ends on Google Play"},{"id":"d18","url":"https://www.adobe.com/legal/subscription-terms.html","title":"Subscription and Cancellation Terms: Creative Cloud, Document Cloud, Firefly, Acrobat & Frame (US, effective August 1st, 2026)","publisher":"vendor","quote":"For customers in California, should you cancel after 14 days, you'll be charged a lump sum amount of 30% of your annual commitment","supports":"the California early termination fee"},{"id":"d19","url":"https://www.adobe.com/legal/subscription-terms.html","title":"Subscription and Cancellation Terms: Creative Cloud, Document Cloud, Firefly, Acrobat & Frame (US, effective August 1st, 2026)","publisher":"vendor","quote":"your payment is non-refundable, and your service will continue until the end of that month's billing period.","supports":"month-to-month payments are not refunded after 14 days"},{"id":"d20","url":"https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html","title":"Cancel your Adobe trial or subscription","publisher":"vendor","quote":"You can't cancel your plan if we're processing your payment or if there is a problem with the payment.","supports":"when cancelling is blocked"},{"id":"d21","url":"https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html","title":"Cancel your Adobe trial or subscription","publisher":"vendor","quote":"If you have more than one plan, each plan must be cancelled separately.","supports":"each plan is cancelled on its own"},{"id":"d22","url":"https://www.adobe.com/legal/subscription-terms.html","title":"Adobe Subscription and Cancellation Terms — US individual annual prepaid cancellation","publisher":"vendor","quote":"end of your contracted term","supports":"Annual prepaid: after 14 days payment is non-refundable and service continues through the contracted term; this source is the scoped US prepaid subsection, not the annual-billed-monthly subsection."}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["What happens to PDFs in Adobe cloud storage after an Acrobat plan ends is not documented on the pages we read","Acrobat for teams cancellation (Admin Console) was not confirmed on an Acrobat-specific page","The free Acrobat Reader app and Acrobat Standard pricing were not researched"],"review":{"by":"stackcut-review","on":"2026-10-06","result":"partial","notes":["Fee and summary: added California's 30%-of-annual-commitment fee from Adobe's US terms (effective August 1, 2026), which cover Acrobat","Refund: month-to-month payments are also non-refundable after 14 days","Tips: can't cancel during a payment problem; cancel each plan separately","Scoped check of the current US legal terms (effective August 1, 2026) confirmed the 50% remaining-contract-obligation fee, California 30% of annual commitment, and plan-specific service end timing. Broader account, app-store, cloud-storage, and non-US terms were not re-reviewed; checked_on remains 2026-09-29."]}},"delete_account":{"url":"https://account.adobe.com/privacy/delete-account","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"adobe_acrobat","name":"Adobe Acrobat","recipes":[{"id":"replace-adobe-acrobat","title":"PDF editor","best_year_one_net":310}]},"page":"https://stackcut.io/cancel/adobe_acrobat","json":"https://stackcut.io/exits/adobe_acrobat.json","localized":[{"language":"ja","market":"JP","title":"Adobe Acrobatの解約方法","page":"https://stackcut.io/ja/cancel/adobe_acrobat","checked_on":"2026-10-05"},{"language":"de","market":"DE","title":"Adobe Acrobat kündigen","page":"https://stackcut.io/de/cancel/adobe_acrobat","checked_on":"2026-10-05"},{"language":"pt-br","market":"BR","title":"Como cancelar o Adobe Acrobat","page":"https://stackcut.io/pt-br/cancel/adobe_acrobat","checked_on":"2026-10-05"},{"language":"es","market":"MX","title":"Cómo cancelar Adobe Acrobat","page":"https://stackcut.io/es/cancel/adobe_acrobat","checked_on":"2026-10-05"}],"evidence":{"packet_revision":"866a8769d20370ac2b2e19cbde8afcc00f87d7a13db574ea9721420be93db361","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"adobe-acrobat--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"adobe-acrobat--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"adobe-acrobat--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"adobe-acrobat--reseller-or-partner--r4","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"adobe_creative_cloud","name":"Adobe Creative Cloud","category":"design_creative","website":"https://www.adobe.com/creativecloud.html","domains":["adobe.com"],"summary":"Cancel in your Adobe account: Plans and payment, Manage plan, Cancel your plan. For US individual annual plans billed monthly, cancellation after 14 days costs 50% of the remaining contract obligation; California terms state 30% of the annual commitment. For direct Teams annual plans billed monthly, the published section states a 50% remaining-contract-obligation fee; its separate California treatment is not stated there. Annual prepaid and month-to-month plans are non-refundable after 14 days. Cancel app-store and reseller plans there.","routes":[{"channel":"direct_web","label":"Individual plans","applies_to":"Individual plans bought from Adobe (annual paid monthly, annual prepaid, or month to month)","who":"The Adobe account holder","method":"self_serve","start_url":"https://account.adobe.com/plans","steps":[{"do":"Sign in to your Adobe account and, under Plans and payment, select Manage plan for the plan to cancel","expect":"Cancel your plan"},{"do":"Select Cancel your plan, check the plan details, then select Continue to cancel","expect":"a list of reasons"},{"do":"Select a reason for cancelling, then Continue","expect":"the cancellation details"},{"do":"Review the cancellation details, then select Confirm cancellation","expect":null}],"confirm_by":"A confirmation email from Adobe, or the cancellation shown on your account page","effective":"For annual plans billed monthly, service continues through the end of that month’s billing period; annual prepaid service continues through the contracted term; month-to-month service continues through month-end","notice":null,"refund":"For most plans, a full refund if you cancel within 14 days of the first purchase; after that, month-to-month and prepaid annual payments aren't refunded (US terms)","fees":"Individual annual contract billed monthly: after 14 days, a lump sum of 50% of the remaining contract obligation; California terms state 30% of the annual commitment. Month-to-month has no early-termination fee stated. (US terms)","source_ids":["d1","d3","d4","d5","d6","d7","d11","d12","d13","s27","s28","s32"]},{"channel":"apple_app_store","applies_to":"Adobe app subscriptions bought in an Adobe iPhone or iPad app (billed by Apple)","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then the Adobe subscription","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription","expect":null}],"confirm_by":"The subscription shows an expiration message and no Cancel button","effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["d8","a1","a2"]},{"channel":"google_play","applies_to":"Adobe app subscriptions bought in an Adobe Android app (billed by Google Play)","who":"The Google Account that bought the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to your subscriptions in Google Play","expect":"the Adobe subscription"},{"do":"Click Manage next to it, then Cancel subscription","expect":"a confirmation pop-up asking for a reason"},{"do":"Select a reason, then click Continue","expect":null}],"confirm_by":"The subscription in Google Play is no longer set to renew","effective":"You keep access for the time you have already paid for","notice":null,"refund":null,"fees":null,"source_ids":["d8","g1","g3"]},{"channel":"reseller_or_partner","applies_to":"Plans bought through Microsoft or another third-party provider, and team plans bought through a reseller","who":"The customer of record with that provider or reseller","method":"platform_settings","start_url":null,"steps":[{"do":"Follow the provider's own cancellation process, or contact the reseller to cancel","expect":null}],"confirm_by":"The provider's or reseller's confirmation","effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["d8","d21"]},{"channel":"direct_web","label":"Teams plans (Admin Console)","applies_to":"Creative Cloud for teams plans bought directly from Adobe","who":"System admins and contract owners","method":"self_serve","start_url":"https://adminconsole.adobe.com","steps":[{"do":"Sign in to the Admin Console and select Account, then scroll to Plans and licenses","expect":"Manage"},{"do":"Select Manage for the plan, then Cancel Licenses","expect":"Cancel licenses"},{"do":"Follow the steps on the Cancel licenses screen","expect":null},{"do":"If there is no Cancel option, open the Support tab and select Start chat to contact Adobe Customer Care","expect":null}],"confirm_by":"Team members are notified about the change in their license status","effective":"For Teams annual billed monthly, service continues until the end of that month’s billing period; other contract/payment types follow their terms.","notice":null,"refund":"The US Teams terms provide a full refund within 14 days of the initial order for the annual-billed-monthly plan; after 14 days the stated fee applies. Other plan/payment types follow their applicable terms.","fees":"The US terms for Creative Cloud for Teams, annual billed monthly, state a lump sum fee of 50% of the remaining contract obligation after 14 days. The separate Teams subsection does not state a California-specific alternative; verify the account’s cancellation details. Other plan/payment types follow their applicable terms.","source_ids":["d24","d20","d23","d22","d26","s31"]}],"pay_less":[{"type":"downgrade","what":"Switch to a cheaper plan (Manage plan, then Change your plan); the new plan starts immediately","evidence":"documented","source_ids":["d17"]},{"type":"free_plan","what":"Keep a Creative Cloud free membership with 5GB of cloud storage; starter plans for some apps remain available","evidence":"documented","source_ids":["d16","d14"]},{"type":"student_or_nonprofit","what":"Students and teachers can keep a discounted Creative Cloud plan by verifying their education status","evidence":"documented","source_ids":["d19"]}],"export":[{"data":"Files stored in Creative Cloud (cloud storage)","how":"Move files out of Creative Cloud storage","format":null,"limits":"After cancelling, cloud storage drops to 5GB; if you are over it, you have 30 days to move files out","source_ids":["d14"]}],"after_cancel":{"access_until":"The end of the current billing period","data_kept":"Files stay accessible on your computer and the Creative Cloud website within a 5GB cloud storage limit; over the limit, you have 30 days to move files out","you_lose":["Most Creative Cloud apps and services","Cloud storage above 5GB"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The flow asks for a reason for cancelling before the final Confirm cancellation","tips":["Find the plan type (annual paid monthly, annual prepaid or monthly) before cancelling: it decides the fee or refund","The fee and refund terms quoted are for US subscribers; South Korea and Brazil have their own terms","You can't cancel while Adobe is processing your payment or there's a payment problem: wait 24 hours and try again","If you have more than one plan, cancel each plan separately"]},"sources":[{"id":"d1","url":"https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html","title":"Cancel your Adobe trial or subscription","publisher":"vendor","quote":"In the Plans and payment window, select Manage plan for the plan you want to cancel.","supports":"where the web flow starts"},{"id":"d3","url":"https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html","title":"Cancel your Adobe trial or subscription","publisher":"vendor","quote":"Select the reason for cancellation, and then select Continue.","supports":"the reason step"},{"id":"d4","url":"https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html","title":"Cancel your Adobe trial or subscription","publisher":"vendor","quote":"Review the cancellation details and then select Confirm cancellation.","supports":"the final step"},{"id":"d5","url":"https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html","title":"Cancel your Adobe trial or subscription","publisher":"vendor","quote":"Check your email for a confirmation from Adobe or verify the cancellation on your account page.","supports":"how to confirm it worked"},{"id":"d6","url":"https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html","title":"Cancel your Adobe trial or subscription","publisher":"vendor","quote":"Your access to paid apps and services continues until the end of your current billing period.","supports":"when access ends"},{"id":"d7","url":"https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html","title":"Cancel your Adobe trial or subscription","publisher":"vendor","quote":"For most plans, you get a full refund if you cancel within 14 days of your initial purchase.","supports":"the 14-day refund"},{"id":"d8","url":"https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html","title":"Cancel your Adobe trial or subscription","publisher":"vendor","quote":"For subscriptions purchased through third-party providers such as Apple, Google, or Microsoft, follow their specific cancellation process.","supports":"the app store and third-party routes"},{"id":"d11","url":"https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html","title":"Understand Adobe's subscription terms and refund policies","publisher":"vendor","quote":"After 14 days, a cancellation fee (early termination fee) of 50% of the remaining balance of the contract applies.","supports":"the early termination fee on annual plans paid monthly"},{"id":"d12","url":"https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html","title":"Understand Adobe's subscription terms and refund policies","publisher":"vendor","quote":"Therefore, a refund is not possible if you cancel before the year ends.","supports":"no refund on prepaid annual plans"},{"id":"d13","url":"https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html","title":"Understand Adobe's subscription terms and refund policies","publisher":"vendor","quote":"The terms and policies outlined in this article apply specifically to Adobe subscribers based in the US.","supports":"the terms are US-specific"},{"id":"d14","url":"https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html","title":"Understand Adobe's subscription terms and refund policies","publisher":"vendor","quote":"If you're over the 5GB cloud storage limit when you cancel, you have 30 days to move files out of cloud storage.","supports":"storage after cancelling"},{"id":"d15","url":"https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html","title":"Understand Adobe's subscription terms and refund policies","publisher":"vendor","quote":"When your subscription ends, you can no longer use most Creative Cloud applications or services.","supports":"what you lose"},{"id":"d16","url":"https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html","title":"Understand Adobe's subscription terms and refund policies","publisher":"vendor","quote":"However, starter plans for some apps are still available with a Creative Cloud free membership.","supports":"the free membership"},{"id":"d17","url":"https://helpx.adobe.com/account/individual/subscriptions-and-plans/plan-changes-and-upgrades/change-adobe-plan.html","title":"Change your Adobe plan","publisher":"vendor","quote":"The new plan will take effect immediately, and you'll be charged for the plan.","supports":"switching plans"},{"id":"d19","url":"https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/renew-adobe-account-plan-student-and-teacher-discount.html","title":"Renew your Adobe account plan with student and teacher discount","publisher":"vendor","quote":"You can continue using your Creative Cloud apps with a student and teacher discount after verifying that you're still a student or teacher.","supports":"the student and teacher discount"},{"id":"d20","url":"https://helpx.adobe.com/business/teams/setup-and-onboarding/manage-your-account/cancel-creative-cloud-for-teams-licenses.html","title":"Cancel Creative Cloud for teams licenses","publisher":"vendor","quote":"Select Manage for the plan you want to cancel, and then select Cancel Licenses.","supports":"the teams steps"},{"id":"d21","url":"https://helpx.adobe.com/business/teams/setup-and-onboarding/manage-your-account/cancel-creative-cloud-for-teams-licenses.html","title":"Cancel Creative Cloud for teams licenses","publisher":"vendor","quote":"If you purchased through a reseller, contact them to manage cancellations.","supports":"reseller-bought plans"},{"id":"d22","url":"https://helpx.adobe.com/business/teams/setup-and-onboarding/manage-your-account/cancel-creative-cloud-for-teams-licenses.html","title":"Cancel Creative Cloud for teams licenses","publisher":"vendor","quote":"The cancellation takes effect based on your contract terms.","supports":"when a teams cancellation takes effect"},{"id":"d23","url":"https://helpx.adobe.com/business/teams/setup-and-onboarding/manage-your-account/cancel-creative-cloud-for-teams-licenses.html","title":"Cancel Creative Cloud for teams licenses","publisher":"vendor","quote":"If you don't see the Cancel option, go to the Support tab in the Admin Console and select Start chat to contact Adobe Customer Care.","supports":"the chat fallback for teams"},{"id":"d24","url":"https://helpx.adobe.com/business/teams/setup-and-onboarding/manage-your-account/cancel-creative-cloud-for-teams-licenses.html","title":"Cancel Creative Cloud for teams licenses","publisher":"vendor","quote":"This workflow is available to system admins and contract owners.","supports":"who can cancel a teams plan"},{"id":"d26","url":"https://helpx.adobe.com/business/teams/setup-and-onboarding/manage-your-account/cancel-creative-cloud-for-teams-licenses.html","title":"Cancel Creative Cloud for teams licenses","publisher":"vendor","quote":"Depending on your plan and renewal date, a cancellation fee or refund may apply.","supports":"teams fees and refunds"},{"id":"a1","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"a2","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"g1","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.","supports":"the Google Play steps, including the reason pop-up"},{"id":"g3","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when access ends on Google Play"},{"id":"s27","url":"https://www.adobe.com/legal/subscription-terms.html","title":"Adobe Subscription and Cancellation Terms","publisher":"vendor","quote":"For customers in California, should you cancel after 14 days, you'll be charged a lump sum amount of 30% of your annual commitment","supports":"the California fee on annual plans paid monthly"},{"id":"s28","url":"https://www.adobe.com/legal/subscription-terms.html","title":"Adobe Subscription and Cancellation Terms","publisher":"vendor","quote":"your payment is non-refundable, and your service will continue until the end of that month's billing period","supports":"no refund on month-to-month plans after 14 days"},{"id":"s29","url":"https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html","title":"Cancel your Adobe trial or subscription","publisher":"vendor","quote":"You can't cancel your plan if we're processing your payment or if there is a problem with the payment. Wait for 24 hours and try again.","supports":"the tip about payments in progress"},{"id":"s30","url":"https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html","title":"Cancel your Adobe trial or subscription","publisher":"vendor","quote":"If you have more than one plan, each plan must be cancelled separately.","supports":"the tip about several plans"},{"id":"s31","url":"https://www.adobe.com/legal/subscription-terms.html","title":"Adobe Subscription and Cancellation Terms — US Creative Cloud for Teams, annual billed monthly","publisher":"vendor","quote":"end of that month’s billing period","supports":"US Teams annual-billed-monthly subsection: full refund within 14 days of initial order; after 14 days fee is 50% remaining contract obligation and service continues through month-end. The excerpt anchors service timing; all three claims were read in the full subsection."},{"id":"s32","url":"https://www.adobe.com/legal/subscription-terms.html","title":"Adobe Subscription and Cancellation Terms — US individual annual prepaid cancellation","publisher":"vendor","quote":"end of your contracted term","supports":"Annual prepaid: after 14 days payment is non-refundable and service continues through the contracted term; this source is the scoped US prepaid subsection, not the annual-billed-monthly subsection."}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Retention offers shown during Adobe's cancel flow are not documented on the help pages","Adobe's pages don't say when access ends for Apple- or Microsoft-billed plans","Fee and refund terms outside the US (South Korea, Brazil and others) were not researched","The California-specific fee for Creative Cloud for Teams is not stated in the current Teams annual-billed-monthly subsection reviewed; check the in-account cancellation quote or obtain direct confirmation before stating a Teams California rate"],"review":{"by":"stackcut-review","on":"2026-10-06","result":"partial","notes":["Fees and summary: added California's fee (a lump sum of 30% of the annual commitment) from Adobe's legal terms","Refund: after 14 days, month-to-month payments aren't refunded either","Tips: can't cancel while a payment is processing; cancel each plan separately","Google Play route: added the reason pop-up and Continue step","Teams route: channel is direct_web (self-serve Admin Console), with labels on both direct_web routes","Scoped check of the current US legal terms (effective August 1, 2026) confirmed different published scopes: individuals annual-billed-monthly list a 50% remaining-obligation fee and California 30% annual-commitment alternative; Teams annual-billed-monthly list 50% remaining obligation but no separate California clause in that subsection. Other account, channel, and non-US details were not re-reviewed; checked_on remains 2026-09-29."]}},"delete_account":{"url":"https://account.adobe.com/privacy/delete-account","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"adobe_creative_cloud","name":"Adobe Creative Cloud","recipes":[{"id":"replace-adobe-creative-cloud","title":"Photo and graphics editing","best_year_one_net":364}]},"page":"https://stackcut.io/cancel/adobe_creative_cloud","json":"https://stackcut.io/exits/adobe_creative_cloud.json","localized":[{"language":"ja","market":"JP","title":"Adobe Creative Cloudの解約方法","page":"https://stackcut.io/ja/cancel/adobe_creative_cloud","checked_on":"2026-10-05"},{"language":"de","market":"DE","title":"Adobe kündigen","page":"https://stackcut.io/de/cancel/adobe_creative_cloud","checked_on":"2026-10-05"},{"language":"pt-br","market":"BR","title":"Como cancelar a assinatura da Adobe","page":"https://stackcut.io/pt-br/cancel/adobe_creative_cloud","checked_on":"2026-10-08"},{"language":"es","market":"MX","title":"Cómo cancelar Adobe Creative Cloud","page":"https://stackcut.io/es/cancel/adobe_creative_cloud","checked_on":"2026-10-05"},{"language":"nl","market":"NL","title":"Adobe opzeggen","page":"https://stackcut.io/nl/cancel/adobe_creative_cloud","checked_on":"2026-10-05"}],"evidence":{"packet_revision":"532ae76d7b0209910ef18b85c6230197a137c0dfb401f3e852f3a68fdc165a2c","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"adobe-creative-cloud--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"adobe-creative-cloud--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"adobe-creative-cloud--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"adobe-creative-cloud--reseller-or-partner--r4","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"adobe-creative-cloud--direct-web--r5","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"adobe_stock","name":"Adobe Stock","category":"design_creative","website":"https://stock.adobe.com","domains":["stock.adobe.com","adobe.com"],"summary":"Cancel at account.adobe.com/plans: Manage plan, Cancel your plan, give a reason, then continue with cancellation. Use licenses first: unused ones are lost; on Unlimited, downloads not yet used in a project become unusable. For US annual Stock subscriptions billed monthly, cancellation after 14 days costs 50% of the remaining contract obligation; Adobe’s Stock terms state 30% of the remaining contract obligation for California customers. Service continues through month-end.","routes":[{"channel":"direct_web","applies_to":"Adobe Stock plans bought from Adobe, including Stock added to a Creative Cloud membership","who":"The Adobe account holder (the card on file must be valid and the account not suspended)","method":"self_serve","start_url":"https://account.adobe.com/plans","steps":[{"do":"Sign in at account.adobe.com/plans and select Manage plan","expect":"Cancel your plan"},{"do":"Under Manage Plan, select Cancel your plan","expect":"a confirmation window with reasons"},{"do":"Select a reason for cancelling, then Continue","expect":"options to keep your plan, change your plan, or continue with cancellation"},{"do":"Choose to continue with cancellation and confirm","expect":null}],"confirm_by":"A confirmation email from Adobe, or the cancellation shown on your account page","effective":"Annual billed monthly: service through the end of the cancellation month; annual prepaid: service through the contracted term. Unused licenses are forfeited when the subscription ends; already licensed assets remain subject to their license terms.","notice":null,"refund":"For US annual Stock subscriptions billed monthly, cancel within 14 days of the initial order for a full refund; after 14 days the stated fee applies. For annual prepaid Stock, cancellation after 14 days is non-refundable; service continues through the contracted term.","fees":"US annual contract billed monthly: after 14 days, a lump sum of 50% of the remaining contract obligation; California terms state 30% of the remaining contract obligation. For annual prepaid, post-14-day payments are non-refundable and service continues through the contracted term (US Stock terms)","source_ids":["t1","t2","t3","t5","d5","d6","t9","d7","d11","d12","d13","t15","t16","t17","t19","t20","t21"]},{"channel":"reseller_or_partner","applies_to":"Stock memberships bought from a seller other than Adobe","who":"The customer of record with the reseller","method":"platform_settings","start_url":null,"steps":[{"do":"Contact the reseller you bought from and ask them to cancel","expect":null}],"confirm_by":"The reseller's confirmation","effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["t7"]}],"pay_less":[{"type":"downgrade","what":"Move to a smaller Stock plan (plans range from 3 to 750 standard assets a month), or drop Stock from a Creative Cloud membership by changing your plan","evidence":"documented","source_ids":["t12","t6"]},{"type":"downgrade","what":"Buy credit packs to license assets as needed instead of paying for a subscription","evidence":"documented","source_ids":["t11"]}],"export":[],"after_cancel":{"access_until":"Depends on plan: annual billed monthly through the end of the cancellation month; annual prepaid through the contracted term","data_kept":"Assets you already licensed stay licensed (perpetual unless your purchasing agreement says otherwise); on the Unlimited plan, only assets already used in projects can keep being used in those projects","you_lose":["All unused licenses, including rolled-over licenses","On the Unlimited plan, the right to use downloaded assets you haven't used in a project yet"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"After the reason step, a screen offers to keep your plan, change your plan, or continue with cancellation","tips":["Use unused licenses before cancelling: they are forfeited when the subscription is cancelled","On the 3-, 10- and 40-asset plans, unused licenses roll over while the subscription is active, up to 12 times the monthly entitlement","If the card has expired or the account is suspended, update payment first: cancelling isn't possible until then","Licensed assets can still be used after cancelling, within the general terms of use; on the Unlimited plan, downloads not yet used in a project can't be used after the plan ends, so place them in projects first","Assets downloaded during the free trial are yours to keep, even if you cancel","You can't cancel while Adobe is processing your payment or there's a problem with the payment"]},"sources":[{"id":"t1","url":"https://helpx.adobe.com/stock/web/kb/cancel-membership-subscription-stock.html","title":"Cancel your Stock membership","publisher":"vendor","quote":"Under Manage Plan, select Cancel your plan.","supports":"the cancel step"},{"id":"t2","url":"https://helpx.adobe.com/stock/web/kb/cancel-membership-subscription-stock.html","title":"Cancel your Stock membership","publisher":"vendor","quote":"In the confirmation window, select the reason for canceling from among the given options. If you still want to cancel, select Continue.","supports":"the reason step"},{"id":"t3","url":"https://helpx.adobe.com/stock/web/kb/cancel-membership-subscription-stock.html","title":"Cancel your Stock membership","publisher":"vendor","quote":"On the screen that follows, you can choose to either keep your plan, change your plan, or continue with cancellation.","supports":"the retention screen"},{"id":"t4","url":"https://helpx.adobe.com/stock/web/kb/cancel-membership-subscription-stock.html","title":"Cancel your Stock membership","publisher":"vendor","quote":"By canceling your Adobe Stock subscription, you lose access to any unused licenses.","supports":"unused licenses are lost"},{"id":"t5","url":"https://helpx.adobe.com/stock/web/kb/cancel-membership-subscription-stock.html","title":"Cancel your Stock membership","publisher":"vendor","quote":"If the credit card on your account has expired or the account is in a suspended state, you can't cancel your membership.","supports":"who can cancel, and the payment tip"},{"id":"t6","url":"https://helpx.adobe.com/stock/web/kb/cancel-membership-subscription-stock.html","title":"Cancel your Stock membership","publisher":"vendor","quote":"You can drop Stock from your Creative Cloud membership simply by changing your plan.","supports":"dropping Stock from Creative Cloud"},{"id":"t7","url":"https://helpx.adobe.com/stock/web/kb/cancel-membership-subscription-stock.html","title":"Cancel your Stock membership","publisher":"vendor","quote":"If you purchased your membership from a seller other than Adobe, contact that reseller for assistance.","supports":"the reseller route"},{"id":"t14","url":"https://helpx.adobe.com/stock/help/plans.html","title":"FAQ | Plans, purchasing, and availability","publisher":"vendor","quote":"With the three-asset/month plan, the 10-asset/month plan, and the 40-asset/month plan, your unused licenses roll over to the next month as long as your subscription is active.","supports":"which plans roll over unused licenses"},{"id":"t8","url":"https://helpx.adobe.com/stock/help/plans.html","title":"FAQ | Plans, purchasing, and availability","publisher":"vendor","quote":"The rollover limit is 12 times your subscription entitlement; for example, a maximum of 120 assets roll over for the 10-asset/month plan.","supports":"the rollover limit"},{"id":"t9","url":"https://helpx.adobe.com/stock/help/plans.html","title":"FAQ | Plans, purchasing, and availability","publisher":"vendor","quote":"You can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.","supports":"licenses end with the subscription"},{"id":"t10","url":"https://helpx.adobe.com/stock/help/plans.html","title":"FAQ | Plans, purchasing, and availability","publisher":"vendor","quote":"Once you have licensed an asset, the license is perpetual unless otherwise stated in your purchasing agreement.","supports":"licensed assets stay licensed"},{"id":"t11","url":"https://helpx.adobe.com/stock/help/plans.html","title":"FAQ | Plans, purchasing, and availability","publisher":"vendor","quote":"Credit packs let you license assets on Adobe Stock in a flexible and cost-effective way.","supports":"credit packs instead of a subscription"},{"id":"t12","url":"https://helpx.adobe.com/stock/help/plans.html","title":"FAQ | Plans, purchasing, and availability","publisher":"vendor","quote":"Subscription plans range from three standard assets per month to 750 standard assets per month.","supports":"smaller plans"},{"id":"t13","url":"https://helpx.adobe.com/stock/help/plans.html","title":"FAQ | Plans, purchasing, and availability","publisher":"vendor","quote":"You can use the assets you license regardless of your subscription status as long as you adhere to the general terms of use restrictions.","supports":"using licensed assets after cancelling"},{"id":"d5","url":"https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html","title":"Cancel your Adobe trial or subscription","publisher":"vendor","quote":"Check your email for a confirmation from Adobe or verify the cancellation on your account page.","supports":"how to confirm it worked"},{"id":"d6","url":"https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html","title":"Cancel your Adobe trial or subscription","publisher":"vendor","quote":"Your access to paid apps and services continues until the end of your current billing period.","supports":"when access ends"},{"id":"d7","url":"https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html","title":"Cancel your Adobe trial or subscription","publisher":"vendor","quote":"For most plans, you get a full refund if you cancel within 14 days of your initial purchase.","supports":"the 14-day refund"},{"id":"d11","url":"https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html","title":"Understand Adobe's subscription terms and refund policies","publisher":"vendor","quote":"After 14 days, a cancellation fee (early termination fee) of 50% of the remaining balance of the contract applies.","supports":"the early termination fee on annual plans paid monthly"},{"id":"d12","url":"https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html","title":"Understand Adobe's subscription terms and refund policies","publisher":"vendor","quote":"Therefore, a refund is not possible if you cancel before the year ends.","supports":"no refund on prepaid annual plans"},{"id":"d13","url":"https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html","title":"Understand Adobe's subscription terms and refund policies","publisher":"vendor","quote":"The terms and policies outlined in this article apply specifically to Adobe subscribers based in the US.","supports":"the terms are US-specific"},{"id":"t15","url":"https://stock.adobe.com/plans","title":"Adobe Stock plans","publisher":"vendor","quote":"Fee applies up to half your remaining annual commitment if you cancel after 14 days","supports":"the fee on Stock annual plans"},{"id":"t16","url":"https://stock.adobe.com/plans","title":"Adobe Stock plans","publisher":"vendor","quote":"With the Unlimited plan, you may not use any downloaded assets for the first time after your plan ends.","supports":"Unlimited plan: unused downloads can't be used after the plan ends"},{"id":"t17","url":"https://stock.adobe.com/plans","title":"Adobe Stock plans","publisher":"vendor","quote":"Assets already used in existing projects may continue to be used in those projects after the plan ends.","supports":"Unlimited plan: assets already in projects stay usable"},{"id":"t18","url":"https://stock.adobe.com/plans","title":"Adobe Stock plans","publisher":"vendor","quote":"Any assets downloaded during the free trial period are yours to keep, even if you cancel.","supports":"trial downloads are kept"},{"id":"d14","url":"https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html","title":"Cancel your Adobe trial or subscription","publisher":"vendor","quote":"You can't cancel your plan if we're processing your payment or if there is a problem with the payment.","supports":"the payment-processing tip"},{"id":"t19","url":"https://www.adobe.com/legal/subscription-terms.html","title":"Adobe Subscription and Cancellation Terms (US, effective August 1, 2026)","publisher":"vendor","quote":"50% of your remaining contract obligation","supports":"Adobe Stock US annual-billed-monthly fee; full reviewed clause also states service through month-end"},{"id":"t20","url":"https://www.adobe.com/legal/subscription-terms.html","title":"Adobe Subscription and Cancellation Terms (US, effective August 1, 2026)","publisher":"vendor","quote":"30% of your remaining contract obligation","supports":"California fee basis for Adobe Stock US annual-billed-monthly subscriptions; full reviewed clause also states service through month-end"},{"id":"t21","url":"https://www.adobe.com/legal/subscription-terms.html","title":"Adobe Subscription and Cancellation Terms — US Stock annual prepaid, with and without rollover","publisher":"vendor","quote":"end of your contracted term","supports":"US Stock prepaid subsection: no refund after 14 days and service through the contracted term; the excerpt anchors service timing"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Adobe Stock for teams and enterprise cancellation was not researched","Whether licensed assets can be re-downloaded after cancelling is not stated","California-specific fee treatment for Stock team/enterprise or negotiated plans was not established by the individual subscription terms reviewed"],"review":{"by":"stackcut-review","on":"2026-10-06","result":"partial","notes":["Unlimited plan: downloads not yet used in a project can't be used after the plan ends; added to summary, after_cancel and tips (t16, t17)","Fee: now backed by the Stock plans page, up to half the remaining annual commitment after 14 days (t15)","Tips: trial downloads are kept (t18); can't cancel while a payment is processing (d14)","Historical 2026-09-29 note: California fee rule for Stock was then unconfirmed; current scoped review below confirms the individual annual-billed-monthly clause.","Scoped check of Adobe’s current Stock terms (US section, effective August 1, 2026) confirmed the 50% remaining-contract-obligation fee for annual-billed-monthly subscriptions and a 30% remaining-contract-obligation rate for California, with service through month-end; prepaid plans are non-refundable after 14 days and continue through term. Team/enterprise and other plan details were not re-reviewed; checked_on remains 2026-09-29."]}},"delete_account":{"url":"https://account.adobe.com/privacy/delete-account","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/adobe_stock","json":"https://stackcut.io/exits/adobe_stock.json","localized":[{"language":"ja","market":"JP","title":"Adobe Stockの解約方法","page":"https://stackcut.io/ja/cancel/adobe_stock","checked_on":"2026-10-05"}],"evidence":{"packet_revision":"fe50daa2569bbfe8b7c2765c2e2f52632b0c2ff30af1ea08c15294780d08e3e1","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"adobe-stock--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"adobe-stock--reseller-or-partner--r2","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"adp","name":"RUN Powered by ADP","category":"business_finance","website":"https://www.adp.com","domains":["adp.com"],"summary":"ADP says RUN needs no contract and can be terminated at any time, but publishes no cancel steps or notice terms: send a Service Request in RUN, use RUN chat, or call your Regional Support Center. Gotcha: on the three-free-months offer, the free months are months 4 to 6.","routes":[{"channel":"direct_web","label":"RUN clients","applies_to":"RUN Powered by ADP payroll and HR packages (Essential, Enhanced, Complete Payroll & HR+, HR Pro) for businesses with 1-49 employees","who":"The client business, through a RUN administrator","method":"form","start_url":null,"steps":[{"do":"Sign in to RUN, select the Service Requests icon in the top navigation bar, then click Add New Request, and ask ADP to end your RUN service","expect":null},{"do":"Or click the Chat icon at the bottom of any RUN page (live agents Mon-Fri, 7:30am to 10:00pm ET), or contact your Regional Support Center","expect":null},{"do":"In the RUN mobile app, use Contact Us > Send Message (Apple) or the Live Chat button (Android)","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s1","s2","s3","s4","s5","s9"]}],"pay_less":[{"type":"downgrade","what":"Essential Payroll is RUN's base package (payroll, taxes and compliance); Enhanced, Complete Payroll & HR+ and HR Pro add services on top","evidence":"documented","source_ids":["s6","s10"]}],"export":[],"after_cancel":{"access_until":null,"data_kept":null,"you_lose":["The three free months, if you joined on that offer: ADP credits them only to months 4, 5 and 6, for clients in good standing who keep processing payroll"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":true,"retention_step":null,"tips":["ADP says you don't have to sign a contract for RUN and services can be terminated at any time, but it publishes no self-serve cancel option, notice period or fees: ask what your sales order requires","On the three-free-months offer, the free months are applied to months 4, 5 and 6, and you must keep processing payroll for three consecutive months","ADP says live payroll support is available around the clock, 24/7/365"]},"sources":[{"id":"s1","url":"https://www.adp.com/contact-us/support-for-client-administrators.aspx","title":"ADP support for client administrators (Small Business Client Support)","publisher":"vendor","quote":"Log into the RUN platform, select the Service Requests icon in the top navigation bar, then click Add New Request.","supports":"sending a Service Request"},{"id":"s2","url":"https://www.adp.com/contact-us/support-for-client-administrators.aspx","title":"ADP support for client administrators (Small Business Client Support)","publisher":"vendor","quote":"Log into the RUN platform and click the Chat icon at the bottom of any page.","supports":"chat in RUN"},{"id":"s3","url":"https://www.adp.com/contact-us/support-for-client-administrators.aspx","title":"ADP support for client administrators (Small Business Client Support)","publisher":"vendor","quote":"Live chat agents are available Mon-Fri, 7:30am to 10:00pm ET.","supports":"chat hours"},{"id":"s4","url":"https://www.adp.com/contact-us/support-for-client-administrators.aspx","title":"ADP support for client administrators (Small Business Client Support)","publisher":"vendor","quote":"Live Payroll Support is also available around the clock – 24/7/365","supports":"24/7 live payroll support"},{"id":"s5","url":"https://www.adp.com/contact-us/support-for-client-administrators.aspx","title":"ADP support for client administrators (Small Business Client Support)","publisher":"vendor","quote":"Click Contact Us > Send Message (Apple users) OR the Live Chat button on any page (Android users) to begin a message.","supports":"messaging from the RUN mobile app"},{"id":"s6","url":"https://www.adp.com/what-we-offer/payroll/payroll-for-1-49-employees/payroll-packages.aspx","title":"RUN Powered by ADP payroll packages","publisher":"vendor","quote":"Perfect for small businesses that simply need payroll, taxes, and help with compliance they can trust.","supports":"Essential Payroll, the base package"},{"id":"s7","url":"https://www.adp.com/terms/3-month-offer-terms.aspx","title":"ADP offer terms: three free months","publisher":"vendor","quote":"free months are applied to months 4, 5, & 6","supports":"when the free months apply"},{"id":"s8","url":"https://www.adp.com/terms/3-month-offer-terms.aspx","title":"ADP offer terms: three free months","publisher":"vendor","quote":"start processing payroll by October 22, 2026 and continue processing for three consecutive months","supports":"the offer's processing requirement"},{"id":"s9","url":"https://www.adp.com/what-we-offer/payroll/payroll-for-1-49-employees/payroll-packages.aspx","title":"RUN Powered by ADP payroll packages (FAQ)","publisher":"vendor","quote":"You don't have to sign a contract, and services can be terminated at any time.","supports":"no contract; RUN services can be terminated at any time"},{"id":"s10","url":"https://www.adp.com/what-we-offer/payroll/payroll-for-1-49-employees/payroll-packages.aspx","title":"RUN Powered by ADP payroll packages","publisher":"vendor","quote":"For everything included in our Enhanced package, plus basic HR support.","supports":"higher packages add services on top of the lower ones"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["ADP's public pages don't give RUN's notice period, fees, refunds or the date service ends; those would be in your sales order or ADP's client terms","ADP lists its support channels (Service Requests, chat, Regional Support Centers) but doesn't say on its public pages that they handle cancellation requests","What ADP still files after you leave (final quarterly returns, year-end W-2s), how to export reports, and how long former clients keep access aren't on ADP's public pages; they would be in RUN's signed-in help"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked the support channels, mobile-app steps, packages and offer terms on ADP's pages; all confirmed","Added ADP's statement that RUN needs no contract and can be terminated at any time (s9), and changed the route from a sales contract to direct billing","Removed the step about agreeing final payroll and W-2 handling and the tip that a Service Request leaves a record: no ADP page says either","24/7 payroll support is stated separately on ADP's page, not as the Regional Support Center's hours: tip corrected","Replaced the bare 'Essential Payroll' quote with the package description (s6) and added s10 for the higher packages"]}},"page":"https://stackcut.io/cancel/adp","json":"https://stackcut.io/exits/adp.json","evidence":{"packet_revision":"e7e2cf28e07513884198626601ecc58e67d2dcc6c6219e95287422b2326b41e4","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"adp--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"agentmail","name":"AgentMail","category":"developer_tools","website":"https://www.agentmail.to","domains":["agentmail.to","agentmail.cc"],"summary":"Cancel a paid plan in the account dashboard (console.agentmail.to) or by emailing support@agentmail.cc; subscriptions renew each cycle unless cancelled before it ends, and fees are non-refundable. Inboxes and messages stay until you delete them; deleting a domain stops its inboxes sending at once but keeps their data.","routes":[{"channel":"direct_web","label":"Account dashboard","applies_to":"Paid AgentMail plans (Developer, Startup), billed monthly or annually","who":"The account holder","method":"self_serve","start_url":"https://console.agentmail.to","steps":[{"do":"Sign in to the AgentMail console (your account dashboard) and cancel the subscription before the current billing cycle ends","expect":null}],"confirm_by":null,"effective":null,"notice":"Cancel before the end of the current billing cycle to stop the next renewal","refund":"Except where required by law or explicitly stated, all fees are non-refundable","fees":null,"source_ids":["s1","s2","s3","s4"]},{"channel":"direct_web","label":"By email to support","applies_to":"Any AgentMail subscription, including when the dashboard option can't be found","who":"The account holder","method":"email","start_url":null,"steps":[{"do":"Email support@agentmail.cc and ask to cancel the subscription before the current billing cycle ends; ask in the same email if you also want your personal data removed","expect":null}],"confirm_by":null,"effective":null,"notice":"Cancel before the end of the current billing cycle to stop the next renewal","refund":"Except where required by law or explicitly stated, all fees are non-refundable","fees":null,"source_ids":["s2","s3","s4","s5"]}],"pay_less":[{"type":"free_plan","what":"The Free plan includes 3 inboxes, 3,000 emails a month and 3 GB of storage","evidence":"documented","source_ids":["s12"]},{"type":"downgrade","what":"The Developer plan costs $20 a month for 10 inboxes, 10,000 emails a month, 10 GB of storage and 10 custom domains","evidence":"documented","source_ids":["s13","s14"]}],"export":[],"after_cancel":{"access_until":null,"data_kept":"Email messages, drafts, attachments and inbox records stay available until you delete them; database recovery points are kept for up to 35 days. To have your personal data removed, email support@agentmail.cc","you_lose":["Sending and receiving on every inbox of a custom domain you delete (the inboxes' data stays accessible)"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancel before the current billing cycle ends: subscriptions renew automatically","Add-ons are billed monthly: $2 per extra inbox or domain and $2 per extra 1,000 emails; the docs don't say how they stop, so check the next invoice","If you can't sign in to the dashboard, cancel by emailing support@agentmail.cc","Deleting a domain (DELETE /domains/{domain}) is permanent and immediately stops its inboxes sending and receiving, but their data stays accessible","Messages and inbox records stay until you delete them; ask support@agentmail.cc to remove your personal data","The docs have no billing or cancellation guide; the Terms allow cancelling in the dashboard or through support"]},"sources":[{"id":"s1","url":"https://www.agentmail.to/legal/terms","title":"Terms of Service","publisher":"vendor","quote":"Subscriptions are billed in advance on a recurring monthly or annual billing cycle.","supports":"billing in advance, monthly or annually"},{"id":"s2","url":"https://www.agentmail.to/legal/terms","title":"Terms of Service","publisher":"vendor","quote":"Subscriptions automatically renew unless canceled prior to the end of the current billing cycle.","supports":"auto-renewal and the cancel deadline"},{"id":"s3","url":"https://www.agentmail.to/legal/terms","title":"Terms of Service","publisher":"vendor","quote":"You may cancel via your account dashboard or by contacting support.","supports":"the two ways to cancel"},{"id":"s4","url":"https://www.agentmail.to/legal/terms","title":"Terms of Service","publisher":"vendor","quote":"Except where required by law or explicitly stated, all fees are non-refundable.","supports":"the refund policy"},{"id":"s5","url":"https://www.agentmail.to/legal/privacy","title":"Privacy Policy","publisher":"vendor","quote":"If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please email us at support@agentmail.cc","supports":"the support address, and asking for data removal"},{"id":"s6","url":"https://www.agentmail.to/legal/privacy","title":"Privacy Policy","publisher":"vendor","quote":"Email messages, drafts, attachments, and inbox records remain available until you delete them.","supports":"how long messages are kept"},{"id":"s7","url":"https://www.agentmail.to/legal/privacy","title":"Privacy Policy","publisher":"vendor","quote":"Database point-in-time recovery provides recovery points for up to 35 days.","supports":"how long backups are kept"},{"id":"s8","url":"https://docs.agentmail.to/managing-domains","title":"Managing Your Domains","publisher":"vendor","quote":"If you no longer need a domain, you can remove it using the DELETE /domains/{domain} endpoint.","supports":"domains are removed with the DELETE /domains/{domain} endpoint"},{"id":"s9","url":"https://docs.agentmail.to/managing-domains","title":"Managing Your Domains","publisher":"vendor","quote":"This action is permanent and cannot be undone.","supports":"domain deletion can't be undone"},{"id":"s10","url":"https://docs.agentmail.to/managing-domains","title":"Managing Your Domains","publisher":"vendor","quote":"Deleting a domain will immediately prevent any inboxes associated with it from sending or receiving email.","supports":"what deleting a domain stops"},{"id":"s11","url":"https://docs.agentmail.to/managing-domains","title":"Managing Your Domains","publisher":"vendor","quote":"BUT you will still have access to the data in these inboxes.","supports":"inbox data stays after deleting a domain"},{"id":"s12","url":"https://www.agentmail.to/pricing","title":"Pricing","publisher":"vendor","quote":"3 inboxes 3,000 emails/month 3 GB storage","supports":"the Free plan's limits"},{"id":"s13","url":"https://www.agentmail.to/pricing","title":"Pricing","publisher":"vendor","quote":"Developer For individual developers $20 /month","supports":"the Developer plan price"},{"id":"s14","url":"https://www.agentmail.to/pricing","title":"Pricing","publisher":"vendor","quote":"10 inboxes 10,000 emails/month 10 GB storage 10 custom domains","supports":"the Developer plan limits"},{"id":"s15","url":"https://www.agentmail.to/pricing","title":"Pricing","publisher":"vendor","quote":"Add-ons are $2 /mo per inbox or domain and $2 /mo per 1,000 emails","supports":"add-on charges"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["The dashboard's cancel steps and menu names are not documented; the Terms only say you can cancel in the account dashboard or through support","When access ends after cancelling is not stated","No data export feature is documented","What happens to inboxes and custom domains above the Free plan's limits after cancelling is not documented","How add-on charges end, and Enterprise contract terms, are not documented"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["effective set to null on both routes: the renewal sentence there didn't say when access ends (still unverified)","Added the Developer plan as a cheaper tier, and a tip on monthly add-on charges (pricing page)","s8 re-copied to include the DELETE /domains/{domain} endpoint","Dashboard cancel steps, access end and how add-on charges stop remain undocumented"]}},"stackcut":{"vendor_id":"agentmail","name":"AgentMail","recipes":[{"id":"agent-mail-wrapper","title":"Application-specific agent inbox wrapper","best_year_one_net":228}]},"page":"https://stackcut.io/cancel/agentmail","json":"https://stackcut.io/exits/agentmail.json","evidence":{"packet_revision":"7c7eb17fdd7da98d3ce255ce3742108b3dcb9a66acda5fb86c752ebcf74e064a","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"agentmail--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"agentmail--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"aha","name":"Aha!","category":"productivity","website":"https://www.aha.io","domains":["aha.io","support.aha.io"],"summary":"A billing administrator cancels under User menu, Settings, Account, Billing, then Cancel; it ends at the next billing period, with data access. Several products need an email to support@aha.io. The Terms want 30 days' written notice before the term ends, and early termination leaves the term's charges due.","routes":[{"channel":"direct_web","label":"Cancel in Billing settings","applies_to":"One Aha! product that Aha! bills directly: monthly plans paid by credit card, and annual plans paid by invoice","who":"An administrator with billing permissions","method":"self_serve","start_url":"https://support.aha.io/aha-roadmaps/account/billing-and-users/cancel-aha-subscription~7444657653711719712","steps":[{"do":"Back up your data first (see the export section): access ends when the cancellation takes effect","expect":null},{"do":"Open the User menu, then Settings, Account and Billing","expect":null},{"do":"Click Cancel","expect":null}],"confirm_by":null,"effective":"At the beginning of your next annual or monthly billing period. You no longer have access to your data once the cancellation takes effect","notice":"The Terms say renewal stops with at least 30 days' written notice, by email to support@aha.io, before the end of the term. If your renewal date has just passed and you need changes now, contact support@aha.io","refund":"No refunds or credits for Subscription Charges or other fees or payments will be provided to You","fees":"If you terminate or cancel before the end of your Subscription Term, the Terms say you must immediately pay any unpaid Subscription Charges for the rest of that term","source_ids":["s1","s2","s3","s4","s5","s7","s8","s10","s22","s23","s30","s31","s32","s33","s37"]},{"channel":"sales_contract","label":"Non-renewal notice, or several Aha! products","applies_to":"Subscriptions under Aha!'s Terms of Service (including annual and invoiced subscriptions), and accounts with more than one Aha! product","who":"The customer. The Terms let either party stop a renewal by written notice","method":"email","start_url":"https://www.aha.io/legal/terms_of_service","steps":[{"do":"Email support@aha.io, at least 30 days before the current Subscription Term ends, saying you won't renew and asking to cancel (name each Aha! product if you have several)","expect":null},{"do":"Keep a copy of the email","expect":null}],"confirm_by":null,"effective":"At the end of the current Subscription Term, so that it does not renew","notice":"Thirty days' written notice before the end of the then-current Subscription Term","refund":"No refunds or credits for Subscription Charges or other fees or payments will be provided to You","fees":"If you terminate or cancel before the end of your Subscription Term, you must immediately pay any unpaid Subscription Charges for the rest of that term","source_ids":["s6","s8","s9","s10","s31","s32","s33"]},{"channel":"direct_web","label":"Delete the account after cancelling","applies_to":"Accounts that should be deleted, not just cancelled","who":"An account administrator","method":"email","start_url":"https://support.aha.io/aha-roadmaps/account/billing-and-users/delete-aha-account~7444657666544095084","steps":[{"do":"Cancel the subscription first","expect":null},{"do":"As an account administrator, email the Customer Success team at support@aha.io to request deletion of the account. You can ask for cancellation and deletion in the same email","expect":null}],"confirm_by":null,"effective":"Once the request is processed, all online data in the account is immediately deleted","notice":null,"refund":null,"fees":null,"source_ids":["s13","s14","s15","s27","s28","s29"]}],"pay_less":[{"type":"downgrade","what":"Change to another plan by emailing the Customer Success team at support@aha.io. A plan change does not change the number of paid seats you have bought","evidence":"documented","source_ids":["s16","s17"]},{"type":"seat_reduction","what":"An administrator with billing permissions removes paid seats under User menu, Settings, Account, Billing: in Plans, click Add or remove paid seats, then Apply changes. A reduction applies at the end of the current billing period, and extra users are deactivated, keeping the most recent log-ins","evidence":"documented","source_ids":["s24","s25","s26","s35"]}],"export":[{"data":"Almost all data in Aha! products, as a list export","how":"Open the product's list report (Roadmaps, then List in Aha! Roadmaps; Reports, then List in Aha! Ideas; Work, then List in Aha! Develop), add and filter the data, then click Share in the upper right corner and choose Microsoft Excel or CSV","format":"Microsoft Excel or CSV","limits":"Exporting strips the formatting from formatted text, such as record descriptions and comments","source_ids":["s18","s19","s20","s36","s37"]},{"data":"A full backup of the whole account","how":"Enterprise+ customers can export a full JSON backup file of their Aha! Roadmaps account","format":"JSON","limits":"Enterprise+ customers only","source_ids":["s21"]}],"after_cancel":{"access_until":"The start of the next annual or monthly billing period","data_kept":"Backups are deleted automatically at the end of a one-year retention period after account deletion. Your Data cannot be recovered once the account is cancelled","you_lose":["Access to your data once the cancellation takes effect","Online data in the account, which is deleted immediately when a deletion request is processed"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Only an administrator with billing permissions can cancel","Removing all users does not cancel the subscription","Cancelling and deleting are separate: cancel first, then request deletion by email","The Terms ask for 30 days' written notice by email to support@aha.io before the term ends; near an annual renewal, send that email as well as clicking Cancel","Export your data before cancelling: access ends when the cancellation takes effect, and the Terms say data can't be recovered once the account is cancelled"]},"sources":[{"id":"s1","url":"https://support.aha.io/aha-roadmaps/account/billing-and-users/cancel-aha-subscription~7444657653711719712","title":"Cancel your subscription","publisher":"vendor","quote":"Navigate to User menu -> Settings → Account → Billing.","supports":"where the cancel option is"},{"id":"s2","url":"https://support.aha.io/aha-roadmaps/account/billing-and-users/cancel-aha-subscription~7444657653711719712","title":"Cancel your subscription","publisher":"vendor","quote":"Click Cancel.","supports":"the Cancel button"},{"id":"s3","url":"https://support.aha.io/aha-roadmaps/account/billing-and-users/cancel-aha-subscription~7444657653711719712","title":"Cancel your subscription","publisher":"vendor","quote":"Your subscription will be canceled at the beginning of your next annual or monthly billing period.","supports":"when the cancellation takes effect"},{"id":"s4","url":"https://support.aha.io/aha-roadmaps/account/billing-and-users/cancel-aha-subscription~7444657653711719712","title":"Cancel your subscription","publisher":"vendor","quote":"Once the cancellation goes into effect, you will no longer have access to your data.","supports":"access to data ends"},{"id":"s5","url":"https://support.aha.io/aha-roadmaps/account/billing-and-users/cancel-aha-subscription~7444657653711719712","title":"Cancel your subscription","publisher":"vendor","quote":"You will need to be an administrator with billing permissions to do this.","supports":"who can cancel"},{"id":"s6","url":"https://support.aha.io/aha-roadmaps/account/billing-and-users/cancel-aha-subscription~7444657653711719712","title":"Cancel your subscription","publisher":"vendor","quote":"If you have multiple Aha! products, please contact support@aha.io to request cancellation.","supports":"several products are cancelled by support"},{"id":"s7","url":"https://support.aha.io/aha-roadmaps/account/billing-and-users/cancel-aha-subscription~7444657653711719712","title":"Cancel your subscription","publisher":"vendor","quote":"Removing all users from your account does not cancel your subscription.","supports":"removing users is not cancelling"},{"id":"s8","url":"https://www.aha.io/legal/terms_of_service","title":"Aha! Terms of Service","publisher":"vendor","quote":"unless you or Aha! provide no less than thirty (30) days' notice to the other party in writing prior to the end of the then-current Subscription Term","supports":"the 30-day written notice before the end of the term"},{"id":"s9","url":"https://www.aha.io/legal/terms_of_service","title":"Aha! Terms of Service","publisher":"vendor","quote":"Your Subscription Term will automatically renew for an additional Subscription Term consistent with your Service Plan","supports":"automatic renewal"},{"id":"s10","url":"https://www.aha.io/legal/terms_of_service","title":"Aha! Terms of Service","publisher":"vendor","quote":"No refunds or credits for Subscription Charges or other fees or payments will be provided to You","supports":"no refunds"},{"id":"s11","url":"https://www.aha.io/legal/terms_of_service","title":"Aha! Terms of Service","publisher":"vendor","quote":"We reserve the right to delete all Your Data in the normal course of operation.","supports":"deletion of data in the normal course"},{"id":"s12","url":"https://www.aha.io/legal/terms_of_service","title":"Aha! Terms of Service","publisher":"vendor","quote":"Your Data cannot be recovered once Your Account is cancelled.","supports":"no recovery after cancelling"},{"id":"s13","url":"https://support.aha.io/aha-roadmaps/account/billing-and-users/delete-aha-account~7444657666544095084","title":"Delete your Aha! account","publisher":"vendor","quote":"Before you can delete your Aha! account, you should cancel your Aha! subscription.","supports":"cancel before deleting"},{"id":"s14","url":"https://support.aha.io/aha-roadmaps/account/billing-and-users/delete-aha-account~7444657666544095084","title":"Delete your Aha! account","publisher":"vendor","quote":"all online data in the account will be immediately deleted","supports":"what deletion removes"},{"id":"s15","url":"https://support.aha.io/aha-roadmaps/account/billing-and-users/delete-aha-account~7444657666544095084","title":"Delete your Aha! account","publisher":"vendor","quote":"Backups of your account will be automatically deleted at the end of a one-year retention period.","supports":"how long backups are kept"},{"id":"s16","url":"https://support.aha.io/aha-roadmaps/account/account-plans/change-aha-plan-type~7444657344835975006","title":"Change your plan","publisher":"vendor","quote":"To change, upgrade, or add on to your plan, please contact our Customer Success team at support@aha.io.","supports":"plan changes go through Customer Success"},{"id":"s17","url":"https://support.aha.io/aha-roadmaps/account/account-plans/change-aha-plan-type~7444657344835975006","title":"Change your plan","publisher":"vendor","quote":"Changing your plan does not change the number of paid seats that you have purchased.","supports":"plan change and paid seats"},{"id":"s18","url":"https://support.aha.io/aha-roadmaps/account/security-and-system-requirements/export-backup-aha-data~7444656153661520637","title":"Export and back up your data","publisher":"vendor","quote":"Almost all data in Aha! products can be exported as an Excel or CSV file","supports":"what can be exported and the formats"},{"id":"s19","url":"https://support.aha.io/aha-roadmaps/account/security-and-system-requirements/export-backup-aha-data~7444656153661520637","title":"Export and back up your data","publisher":"vendor","quote":"Then click the Share button in the upper right corner to export the list as a Microsoft Excel or CSV file","supports":"the export steps"},{"id":"s20","url":"https://support.aha.io/aha-roadmaps/account/security-and-system-requirements/export-backup-aha-data~7444656153661520637","title":"Export and back up your data","publisher":"vendor","quote":"Exporting will strip the formatting from any formatted text, such as a record description or comments on a record.","supports":"the export limit on formatting"},{"id":"s21","url":"https://support.aha.io/aha-roadmaps/account/security-and-system-requirements/export-backup-aha-data~7444656153661520637","title":"Export and back up your data","publisher":"vendor","quote":"while Enterprise+ customers can export a full JSON backup file of their Aha! Roadmaps account.","supports":"the full JSON backup for Enterprise+"},{"id":"s22","url":"https://support.aha.io/aha-roadmaps/account/account-plans/payment-option~7444657328453813702","title":"Payment options","publisher":"vendor","quote":"All Aha! Roadmaps monthly plan subscriptions as well as the Startup plan are paid by credit card.","supports":"credit card billing for monthly plans"},{"id":"s23","url":"https://support.aha.io/aha-roadmaps/account/account-plans/payment-option~7444657328453813702","title":"Payment options","publisher":"vendor","quote":"Annual Aha! Roadmaps subscriptions (with the exception of the Startup plan) can choose to pay by invoice.","supports":"invoice billing for annual plans"},{"id":"s24","url":"https://support.aha.io/aha-roadmaps/account/billing-and-users/add-remove-paid-seats~7444657374978600875","title":"Add or remove paid seats","publisher":"vendor","quote":"In the Plans section, choose the appropriate Aha! product and click Add or remove paid seats.","supports":"where seats are removed"},{"id":"s25","url":"https://support.aha.io/aha-roadmaps/account/billing-and-users/add-remove-paid-seats~7444657374978600875","title":"Add or remove paid seats","publisher":"vendor","quote":"When you reduce seats, the change applies at the end of the current billing period.","supports":"when a seat reduction lowers the bill"},{"id":"s26","url":"https://support.aha.io/aha-roadmaps/account/billing-and-users/add-remove-paid-seats~7444657374978600875","title":"Add or remove paid seats","publisher":"vendor","quote":"users are automatically deactivated as necessary, keeping those who have logged in most recently.","supports":"users are deactivated when seats drop"},{"id":"s27","url":"https://support.aha.io/aha-roadmaps/account/billing-and-users/delete-aha-account~7444657666544095084","title":"Delete your Aha! account","publisher":"vendor","quote":"To request an account deletion, an account administrator must contact our support team.","supports":"who can request deletion"},{"id":"s28","url":"https://support.aha.io/aha-roadmaps/account/billing-and-users/delete-aha-account~7444657666544095084","title":"Delete your Aha! account","publisher":"vendor","quote":"Email our Customer Success team at support@aha.io to request the deletion of your account.","supports":"where to send the deletion request"},{"id":"s29","url":"https://support.aha.io/aha-roadmaps/account/billing-and-users/delete-aha-account~7444657666544095084","title":"Delete your Aha! account","publisher":"vendor","quote":"You can request both cancellation and deletion in the same email.","supports":"cancellation and deletion can go in one email"},{"id":"s30","url":"https://support.aha.io/aha-roadmaps/account/billing-and-users/cancel-aha-subscription~7444657653711719712","title":"Cancel your subscription","publisher":"vendor","quote":"If your renewal date has recently passed and you want to make changes immediately, contact support@aha.io for additional assistance.","supports":"what to do just after a renewal"},{"id":"s31","url":"https://www.aha.io/legal/terms_of_service","title":"Aha! Terms of Service","publisher":"vendor","quote":"You must give notice to Us in writing via electronic mail at support@aha.io.","supports":"where written notice goes"},{"id":"s32","url":"https://www.aha.io/legal/terms_of_service","title":"Aha! Terms of Service","publisher":"vendor","quote":"If You terminate Your subscription to the Service, cancel Your Account prior to the end of Your Subscription Term","supports":"early termination"},{"id":"s33","url":"https://www.aha.io/legal/terms_of_service","title":"Aha! Terms of Service","publisher":"vendor","quote":"You must immediately pay any unpaid Subscription Charges associated with the remainder of such Subscription Term.","supports":"charges owed after early termination"},{"id":"s35","url":"https://support.aha.io/aha-roadmaps/account/billing-and-users/add-remove-paid-seats~7444657374978600875","title":"Add or remove paid seats","publisher":"vendor","quote":"In the modal, add or remove seats, then click Apply changes when you have finished.","supports":"the Apply changes step"},{"id":"s36","url":"https://support.aha.io/aha-roadmaps/account/security-and-system-requirements/export-backup-aha-data~7444656153661520637","title":"Export and back up your data","publisher":"vendor","quote":"Once there, add and filter the data you wish to export.","supports":"the list export step"},{"id":"s37","url":"https://support.aha.io/aha-roadmaps/account/billing-and-users/cancel-aha-subscription~7444657653711719712","title":"Cancel your subscription","publisher":"vendor","quote":"We recommend that you back up your data before you cancel.","supports":"back up before cancelling"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["The cancel article doesn't say what confirmation email or screen follows the Cancel click","The help center doesn't say whether clicking Cancel counts as the 30 days' written notice the Terms require before an annual term ends","Whether cancelling a subscription paid by invoice follows the same in-app steps isn't stated","Whether removed seats are refunded or credited isn't stated"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["The Terms do name the notice address (written notice by email to support@aha.io); corrected the draft's note that said they didn't","Added the Terms' early-termination clause: cancelling before the end of the term leaves the remaining charges due at once","Added the help article's advice to back up first and to contact support if the renewal date has just passed","Added the Apply changes step for seat removal and the list-report paths for each product's export","Dropped a note about the Startup plan that wasn't about cancelling; no App Store, Google Play, marketplace or reseller billing is documented"]}},"page":"https://stackcut.io/cancel/aha","json":"https://stackcut.io/exits/aha.json","evidence":{"packet_revision":"21692b03ba3f9d1a0f712e623280dd1a118d948a9e49b24eb5c8723e369c322a","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"aha--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"aha--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"aha--direct-web--r3","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"ahrefs","name":"Ahrefs","category":"marketing_sales","website":"https://ahrefs.com","domains":["ahrefs.com"],"summary":"The Owner or an Admin cancels under Account Settings → Billing → Subscriptions. The plan runs until the day before the next billing date, then the account drops to the free tier. There's no pause and no refund by default, and deleting the account needs a separate request to support.","routes":[{"channel":"direct_web","label":"In Account settings","applies_to":"Self-serve Ahrefs subscriptions (Starter, Lite, Standard, Advanced and older credit-based plans), monthly or annual","who":"The account Owner (the person who registered it) or an Admin","method":"self_serve","start_url":"https://app.ahrefs.com/account/billing/subscriptions","steps":[{"do":"Sign in and go to Account Settings → Billing, where your subscriptions are listed","expect":"Subscriptions"},{"do":"Open the subscription and follow the prompts to cancel it","expect":null},{"do":"Optional: once the paid period has ended and the account is on the free tier, delete your saved card under Account Settings → Billing → Payment Methods","expect":null}],"confirm_by":null,"effective":"At the end of the billing cycle (the day before the Next billing date shown on the subscription); the account then moves to the free tier automatically and no further charges occur","notice":null,"refund":"Ahrefs has no obligation to refund unless the law requires it; you can email a written refund request for non-use, which Ahrefs reviews at its discretion","fees":"Pay-as-you-go usage accrued under the plan is still charged after the plan ends","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s39"]},{"channel":"direct_web","label":"By email or live chat","applies_to":"Self-serve Ahrefs subscriptions, when you can't or prefer not to cancel in Account settings","who":"The account holder, writing from the account's registered email","method":"email","start_url":null,"steps":[{"do":"Email support@ahrefs.com from the email address registered to your Ahrefs account and ask to cancel, or write in the live chat (chat icon, bottom right of ahrefs.com)","expect":null}],"confirm_by":null,"effective":"At the end of the Subscription Period; the plan's products stay available until then","notice":null,"refund":"No refund obligation unless the law requires it; a written request for non-use is reviewed at Ahrefs' discretion","fees":null,"source_ids":["s11","s12","s13","s3","s7","s39"]},{"channel":"sales_contract","applies_to":"Ahrefs Enterprise plans under a signed Enterprise agreement (these can be paid by invoice or wire transfer)","who":"The customer's authorized contact","method":"contact_sales","start_url":null,"steps":[{"do":"Follow the renewal and cancellation terms in your signed Enterprise agreement; the public Terms of Service don't apply to it","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s14","s15","s16"]}],"pay_less":[{"type":"free_plan","what":"Cancelling moves you to a free account with 6 tools (Site Explorer, Site Audit, Web Analytics, Social Media Manager, AI Content Helper and SEO Toolbar). Site Explorer and Site Audit work only for websites you verify, with limits such as 1000 backlinks and keywords visible at once and 5000 crawl credits a month per project","evidence":"documented","source_ids":["s17","s18","s19","s20","s4"]},{"type":"downgrade","what":"Starter is a cheaper monthly plan than Lite. Plan downgrades take effect after the end of the current Subscription Period","evidence":"documented","source_ids":["s21","s22"]},{"type":"annual_billing","what":"Annual billing is almost 20% off; to switch from monthly, contact Support at support@ahrefs.com or on Live Chat","evidence":"documented","source_ids":["s23","s24"]}],"export":[{"data":"Report graphs and tables (anything with an Export button), such as Site Explorer and Keywords Explorer results","how":"Click Export at the top right of the graph or table (in some tools, such as Keywords Explorer, it's in the three-dot menu); for tables, choose the number of rows and the format","format":"CSV for graphs; table exports offer format options, and Keywords Explorer can export to Google Sheets","limits":"Exports count against your plan's Export rows per month. Ahrefs has no obligation to store or transfer your content, so export before the paid period ends","source_ids":["s25","s26","s27"]}],"after_cancel":{"access_until":"The day before the Next billing date shown on the subscription; then the account moves to the free tier","data_kept":"Not stated for cancelling: the account stays on the free tier until you ask support to delete it. The Terms say Ahrefs has no obligation to store, extract or transfer your User Content","you_lose":["Paid tools and limits; the free tier keeps Site Explorer and Site Audit only for websites you verify","Unverified projects over the free tier's limit, which are frozen and stop working in every tool","Pay-as-you-go usage already accrued is still billed"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Only the Owner or an Admin can manage the subscription; the Owner role belongs to whoever registered the account","There is no pause option: cancel, then resubscribe later","Cancelling doesn't delete the account. Deletion needs a request to support (email from the registered address, or live chat), then a confirmation email; accounts with unpaid bills can't be deleted","A saved card can only be deleted after the paid period ends and the account is on the free tier (cards can be replaced any time)","Subscriptions bought from unauthorized resellers can be blocked with no refund","Ahrefs offers no free trials and no nonprofit discounts"]},"sources":[{"id":"s1","url":"https://help.ahrefs.com/en/articles/73707-how-do-i-unsubscribe-cancel-my-subscription-delete-my-account","title":"How do I unsubscribe / cancel my subscription / delete my account?","publisher":"vendor","quote":"Navigate to Account Settings → Billing to access your subscriptions, then proceed with the cancellation by following the prompts.","supports":"the cancel steps"},{"id":"s2","url":"https://help.ahrefs.com/en/articles/73707-how-do-i-unsubscribe-cancel-my-subscription-delete-my-account","title":"How do I unsubscribe / cancel my subscription / delete my account?","publisher":"vendor","quote":"Cancelling your subscription will cause your subscription to terminate at the the end of its billing cycle (The day before the Next billing date mentioned in your subscription).","supports":"when the plan ends"},{"id":"s3","url":"https://ahrefs.com/legal/terms","title":"Terms of Service","publisher":"vendor","quote":"Any cancellation of a Subscription Plan will take effect at the end of the Subscription Period","supports":"cancellation takes effect at the period end"},{"id":"s4","url":"https://help.ahrefs.com/en/articles/73707-how-do-i-unsubscribe-cancel-my-subscription-delete-my-account","title":"How do I unsubscribe / cancel my subscription / delete my account?","publisher":"vendor","quote":"Once subscription is terminated, your account will change to the free tier. No further charges will occur unless you resubscribe.","supports":"the account drops to the free tier"},{"id":"s5","url":"https://help.ahrefs.com/en/articles/411099-how-do-i-add-and-manage-users-to-my-account-s-workspace","title":"How do I add and manage users to my account's workspace?","publisher":"vendor","quote":"has access to all objects in the workspace and can manage workspace settings, subscription, and users.","supports":"Admins manage the subscription"},{"id":"s6","url":"https://help.ahrefs.com/en/articles/411099-how-do-i-add-and-manage-users-to-my-account-s-workspace","title":"How do I add and manage users to my account's workspace?","publisher":"vendor","quote":"has the same permissions as the Admin level. It is automatically assigned to the person who initially registered for the account, and cannot be changed from within Ahrefs.","supports":"the Owner role"},{"id":"s7","url":"https://ahrefs.com/legal/terms","title":"Terms of Service","publisher":"vendor","quote":"Unless expressly provided for by applicable law, we have no obligation to provide refunds in any instance.","supports":"the refund policy"},{"id":"s8","url":"https://ahrefs.com/legal/terms","title":"Terms of Service","publisher":"vendor","quote":"You may request for a refund via email in writing to","supports":"a written refund request for non-use"},{"id":"s9","url":"https://ahrefs.com/legal/terms","title":"Terms of Service","publisher":"vendor","quote":"This will continue for any accrued pay-as-you-go usage even after the cessation of such Subscription Plan for any reason","supports":"pay-as-you-go charges continue"},{"id":"s10","url":"https://help.ahrefs.com/en/articles/73707-how-do-i-unsubscribe-cancel-my-subscription-delete-my-account","title":"How do I unsubscribe / cancel my subscription / delete my account?","publisher":"vendor","quote":"Only then will you be able to remove your saved payment method.","supports":"removing the card after the plan ends"},{"id":"s11","url":"https://ahrefs.com/legal/terms","title":"Terms of Service","publisher":"vendor","quote":"You may cancel a Subscription Plan through your Account or by contacting us at","supports":"cancelling by contacting Ahrefs"},{"id":"s12","url":"https://help.ahrefs.com/en/articles/73707-how-do-i-unsubscribe-cancel-my-subscription-delete-my-account","title":"How do I unsubscribe / cancel my subscription / delete my account?","publisher":"vendor","quote":"Should you still encounter any issues with subscription cancellation, please send us your request to","supports":"the email route"},{"id":"s13","url":"https://help.ahrefs.com/en/articles/73707-how-do-i-unsubscribe-cancel-my-subscription-delete-my-account","title":"How do I unsubscribe / cancel my subscription / delete my account?","publisher":"vendor","quote":"from your account registered email in Ahrefs or drop a note in our live chat (click the chat icon in the bottom right corner).","supports":"write from the registered email, or use live chat"},{"id":"s14","url":"https://ahrefs.com/legal/terms","title":"Terms of Service","publisher":"vendor","quote":"The Terms do not apply to you where you have executed an Enterprise agreement with us for Ahrefs Services.","supports":"Enterprise agreements have their own terms"},{"id":"s15","url":"https://ahrefs.com/legal/terms-us","title":"Terms of Service — USA","publisher":"vendor","quote":"where you have executed an Enterprise agreement with us for Ahrefs Services.","supports":"the same Enterprise exclusion in the US terms"},{"id":"s16","url":"https://help.ahrefs.com/en/articles/73859-do-you-have-annual-packages-what-payment-methods-are-available","title":"Do you have annual packages? What payment methods are available?","publisher":"vendor","quote":"payment with invoice, or wire transfer","supports":"Enterprise invoice billing"},{"id":"s17","url":"https://help.ahrefs.com/en/articles/13002606-what-can-i-use-for-free-in-ahrefs","title":"What can I use for free in Ahrefs?","publisher":"vendor","quote":"A free account gives you access to the following 6 tools","supports":"the free account"},{"id":"s18","url":"https://help.ahrefs.com/en/articles/13002606-what-can-i-use-for-free-in-ahrefs","title":"What can I use for free in Ahrefs?","publisher":"vendor","quote":"Available for websites you can prove ownership for","supports":"free tools need a verified site"},{"id":"s19","url":"https://help.ahrefs.com/en/articles/13002606-what-can-i-use-for-free-in-ahrefs","title":"What can I use for free in Ahrefs?","publisher":"vendor","quote":"1000 backlinks & keywords visible at once","supports":"a free Site Explorer limit"},{"id":"s20","url":"https://help.ahrefs.com/en/articles/13002606-what-can-i-use-for-free-in-ahrefs","title":"What can I use for free in Ahrefs?","publisher":"vendor","quote":"5000 crawl credits/month per project","supports":"a free Site Audit limit"},{"id":"s21","url":"https://help.ahrefs.com/en/articles/1406260-do-you-offer-any-discounts-or-free-trials","title":"Do you offer any discounts or free trials?","publisher":"vendor","quote":"You can consider purchasing the Starter plan, which is a cheaper monthly plan than Lite.","supports":"the cheaper Starter plan"},{"id":"s22","url":"https://ahrefs.com/legal/terms","title":"Terms of Service","publisher":"vendor","quote":"Any changes to a Subscription Plan, such as an upgrade or downgrade, will only take effect after the end of the Subscription Period.","supports":"when a downgrade applies"},{"id":"s23","url":"https://help.ahrefs.com/en/articles/1406260-do-you-offer-any-discounts-or-free-trials","title":"Do you offer any discounts or free trials?","publisher":"vendor","quote":"almost 20% off all annual billing","supports":"the annual discount"},{"id":"s24","url":"https://help.ahrefs.com/en/articles/1406260-do-you-offer-any-discounts-or-free-trials","title":"Do you offer any discounts or free trials?","publisher":"vendor","quote":"To start saving and be billed annually instead of monthly, please contact Support via","supports":"how to switch to annual"},{"id":"s25","url":"https://help.ahrefs.com/en/articles/4934988-how-can-we-export-an-ahrefs-report","title":"How can we export an Ahrefs report?","publisher":"vendor","quote":"You can export any graph or table that has an \"Export\" button on the top right.","supports":"what can be exported"},{"id":"s26","url":"https://help.ahrefs.com/en/articles/4934988-how-can-we-export-an-ahrefs-report","title":"How can we export an Ahrefs report?","publisher":"vendor","quote":"Export rows per month","supports":"exports use the plan's row allowance"},{"id":"s27","url":"https://ahrefs.com/legal/terms","title":"Terms of Service","publisher":"vendor","quote":"Ahrefs has no obligation to store, extract or transfer any User Content to you under any circumstance.","supports":"export before leaving"},{"id":"s28","url":"https://help.ahrefs.com/en/articles/4321331-what-is-a-frozen-project","title":"What is a frozen project?","publisher":"vendor","quote":"Any unverified project that exceeds your subscription limit is automatically frozen.","supports":"projects over the limit are frozen"},{"id":"s29","url":"https://help.ahrefs.com/en/articles/4321331-what-is-a-frozen-project","title":"What is a frozen project?","publisher":"vendor","quote":"Frozen projects become inactive and won't work in any tool.","supports":"what a frozen project loses"},{"id":"s30","url":"https://help.ahrefs.com/en/articles/2088052-can-i-pause-or-suspend-my-subscription","title":"Can I pause or suspend my subscription?","publisher":"vendor","quote":"Unfortunately, there is no option to pause your subscription at Ahrefs.","supports":"no pause"},{"id":"s31","url":"https://help.ahrefs.com/en/articles/73707-how-do-i-unsubscribe-cancel-my-subscription-delete-my-account","title":"How do I unsubscribe / cancel my subscription / delete my account?","publisher":"vendor","quote":"You must contact our support team and request to have your account deleted.","supports":"deleting the account is a separate request"},{"id":"s32","url":"https://help.ahrefs.com/en/articles/73707-how-do-i-unsubscribe-cancel-my-subscription-delete-my-account","title":"How do I unsubscribe / cancel my subscription / delete my account?","publisher":"vendor","quote":"Do note that accounts that have outstanding bills cannot be deleted. The unpaid bills must be settled first.","supports":"unpaid bills block deletion"},{"id":"s33","url":"https://help.ahrefs.com/en/articles/73707-how-do-i-unsubscribe-cancel-my-subscription-delete-my-account","title":"How do I unsubscribe / cancel my subscription / delete my account?","publisher":"vendor","quote":"please wait for a confirmation email from our team that your account has been deleted.","supports":"deletion is confirmed by email"},{"id":"s34","url":"https://help.ahrefs.com/en/articles/73707-how-do-i-unsubscribe-cancel-my-subscription-delete-my-account","title":"How do I unsubscribe / cancel my subscription / delete my account?","publisher":"vendor","quote":"Cards cannot be deleted while subscriptions are active.","supports":"cards stay while a plan is active"},{"id":"s35","url":"https://help.ahrefs.com/en/articles/1406260-do-you-offer-any-discounts-or-free-trials","title":"Do you offer any discounts or free trials?","publisher":"vendor","quote":"Purchasing a subscription from an unauthorized third party violates our terms and conditions","supports":"reseller warning"},{"id":"s36","url":"https://help.ahrefs.com/en/articles/1406260-do-you-offer-any-discounts-or-free-trials","title":"Do you offer any discounts or free trials?","publisher":"vendor","quote":"Currently we do not offer any special pricing, discounts or free access for non-profits.","supports":"no nonprofit discount"},{"id":"s37","url":"https://help.ahrefs.com/en/articles/1406260-do-you-offer-any-discounts-or-free-trials","title":"Do you offer any discounts or free trials?","publisher":"vendor","quote":"We don't provide any free trials, but you can check out our free account","supports":"no free trials"},{"id":"s38","url":"https://help.ahrefs.com/en/articles/73707-how-do-i-unsubscribe-cancel-my-subscription-delete-my-account","title":"How do I unsubscribe / cancel my subscription / delete my account?","publisher":"vendor","quote":"You may unsubscribe/ cancel your subscription via \"Billing\" tab under Account settings.","supports":"the Billing tab"},{"id":"s39","url":"https://ahrefs.com/legal/terms","title":"Terms of Service","publisher":"vendor","quote":"for non-use. We reserve the right, at our sole discretion, to review and determine such requests.","supports":"refund requests are for non-use and reviewed at Ahrefs' discretion"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Ahrefs' pricing page couldn't be checked, so current plan prices aren't confirmed; the annual discount is from Ahrefs' help center","The cancel flow's screens, any reason prompt or offer, and a confirmation email are not documented","Enterprise renewal and notice terms are in private agreements and are not public","How long data is kept after cancelling or after account deletion is not stated","Whether removing workspace members lowers the bill is not documented"],"review":{"by":"stackcut-review","on":"2026-10-06","result":"fixed","notes":["Added s39 so the refund's 'for non-use' and 'at our sole discretion' wording is quoted (s8 stops at the obfuscated email)","Checked the Billing cancel path and its start_url link, Owner/Admin roles, end-of-period effect, free tier, pay-as-you-go charges, US Terms, exports and the Enterprise exclusion against official pages","Scoped October 6 review: the current US Terms still exclude separately executed Enterprise agreements; refreshed s15 to an exact current excerpt after minor sentence drift. Other facts retain their original checked_on."]}},"stackcut":{"vendor_id":"ahrefs","name":"Ahrefs","recipes":[{"id":"replace-ahrefs","title":"SEO research suite","best_year_one_net":-49}]},"page":"https://stackcut.io/cancel/ahrefs","json":"https://stackcut.io/exits/ahrefs.json","evidence":{"packet_revision":"38e328ff76cef3f7d6c4cb7a5c6f8efd39f2b7ba3ce48ee538e9e9947e96d8a8","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"ahrefs--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"ahrefs--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"ahrefs--sales-contract--r3","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"airtable","name":"Airtable","category":"productivity","website":"https://www.airtable.com","domains":["airtable.com"],"summary":"A workspace Owner downgrades each paid workspace: account overview, the workspace, Change or cancel plan, Continue cancellation (self-serve Business: admin panel, Billing, Downgrade, Delete organization). It takes effect when the billing cycle ends. Sales-led plans go through sales. Deleting your account doesn't stop billing: remove each workspace's payment method first.","routes":[{"channel":"direct_web","label":"Team plan workspaces","applies_to":"Self-serve Team plans; Airtable bills per workspace, so each paid workspace is downgraded separately","who":"A workspace Owner","method":"self_serve","start_url":"https://airtable.com/account","steps":[{"do":"Open your Airtable account overview","expect":"Workspace settings"},{"do":"Under Workspace settings, select the workspace you want to downgrade","expect":"Workspace plan"},{"do":"Click Change or cancel plan (another Airtable help page calls it Change plan, under Workspace plan)","expect":null},{"do":"Review the listed changes on the confirmation screen and click Continue cancellation (or Choose free), then complete the feedback survey if prompted","expect":null},{"do":"Repeat for every paid workspace you own","expect":null}],"confirm_by":null,"effective":"Not immediate: the downgrade takes effect at the end of the current billing cycle, and you keep the plan's features until then","notice":"Plans renew automatically for the same term; cancel before the end of the term to stop the renewal","refund":"No refund of fees already paid for the current term when you cancel. Courtesy refunds only for an accidentally added billable collaborator or an accidental upgrade: contact Airtable Support within 7 days of the invoice (monthly plans) or 14 days (annual plans). EU and Turkey residents who cancel within 14 days of purchase can get a refund, but access ends at once","fees":"Removing billable collaborators mid-cycle doesn't reduce the current invoice","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s14","s15","s16","s40","s41","s44","s45","s46","s47","s48"]},{"channel":"direct_web","label":"Self-serve Business plans","applies_to":"Self-serve Business plans","who":"A Business plan admin (admin panel access)","method":"self_serve","start_url":"https://airtable.com/admin","steps":[{"do":"Open your admin panel and click Billing","expect":"Plan details"},{"do":"Under Plan details, click the ... icon to the right of Business, then click Downgrade","expect":"Downgrade plan and delete organization"},{"do":"Read each listed change, check every acknowledgment checkbox and click Acknowledge changes","expect":null},{"do":"In the confirmation modal, enter your organization's name and click Delete organization","expect":null}],"confirm_by":null,"effective":"At the end of the current billing cycle; you keep the plan's features until then","notice":"Plans renew automatically for the same term; cancel before the end of the term to stop the renewal","refund":"No refund of fees already paid for the current term when you cancel. Courtesy refunds only for an accidentally added billable collaborator or an accidental upgrade: contact Airtable Support within 7 days of the invoice (monthly plans) or 14 days (annual plans). EU and Turkey residents who cancel within 14 days of purchase can get a refund, but access ends at once","fees":null,"source_ids":["s4","s5","s9","s14","s42","s43","s44","s45","s46","s47","s48"]},{"channel":"sales_contract","applies_to":"Enterprise Scale and sales-led Business plans","who":"The customer's admin, through Airtable's sales team","method":"contact_sales","start_url":null,"steps":[{"do":"Reach out to your Airtable sales team contact to downgrade or end the plan","expect":null}],"confirm_by":null,"effective":null,"notice":"Set by the separate master subscription agreement that governs Enterprise Scale, Enterprise and sales-led Business accounts","refund":null,"fees":null,"source_ids":["s10","s49"]},{"channel":"direct_web","label":"Delete your user account","applies_to":"Closing your Airtable user account after paid workspaces are dealt with","who":"The account holder","method":"self_serve","start_url":"https://airtable.com/account","steps":[{"do":"First, as workspace Owner, remove the payment method from each Team and Business workspace: account overview, select the workspace under Workspace settings, then click Remove under Payment details","expect":null},{"do":"Transfer ownership of any workspace where you are the sole owner to another collaborator","expect":null},{"do":"Open your account overview and click Delete your Airtable user account (in the iOS app: tap your profile icon in the upper-left corner, then Delete user account)","expect":"Yes, confirm deletion of my account"},{"do":"Click Yes, confirm deletion of my account","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":"Because Airtable bills per workspace, a workspace keeps billing after its billing period ends unless its payment method is removed","source_ids":["s11","s12","s13","s17","s18","s19","s20"]}],"pay_less":[{"type":"free_plan","what":"The Free plan allows 1,000 records per base and 5 collaborators with Editor or Creator permissions; after downgrading, existing bases, tables, records and views stay accessible","evidence":"documented","source_ids":["s21","s22","s23"]},{"type":"seat_reduction","what":"Remove billable collaborators (on Team, Commenter and above are billed). Removing them mid-cycle doesn't reduce the current invoice, but you aren't billed for those seats at the next renewal","evidence":"documented","source_ids":["s16","s24"]},{"type":"annual_billing","what":"Team costs $24 per collaborator a month billed monthly or $20 billed annually; Team and self-serve Business owners can switch billing cycles","evidence":"documented","source_ids":["s25","s26"]},{"type":"student_or_nonprofit","what":"Qualifying nonprofits and educational institution employees get 50% off Team plans per user; qualifying college and university students get 6 to 24 months free","evidence":"documented","source_ids":["s27","s28"]}],"export":[{"data":"Invoices and receipts for each workspace","how":"Account overview, select the workspace under Workspace settings, click Billing, click View invoice, then Download invoice or Download receipt","format":null,"limits":"Owner permissions are required","source_ids":["s29","s30"]},{"data":"Records from a base accessible to the API token","how":"Use Airtable's Web API to list records. Results are returned in pages of up to 100 records; follow the returned offset to request each next page, stopping when no offset is returned. This retrieves records through the API rather than producing a native CSV export.","format":null,"limits":"Responses contain up to 100 records per page; use the returned offset for later pages until no offset is returned. Workspace Owner or base Creator permissions are generally useful for API work. Returned records omit fields with empty values.","source_ids":["s50","s51","s52","s53"]}],"after_cancel":{"access_until":"The end of the current billing cycle; you keep the paid plan's features until then","data_kept":"After a downgrade to Free, existing bases, tables, records and views remain accessible, with revision and snapshot history limited to 2 weeks. Deleted content may be kept in archived or backup copies; to permanently delete content, contact privacy@airtable.com","you_lose":["Revision and snapshot history beyond the Free plan's 2-week window","Automations beyond the Free plan quota (runs are paused or limited)","Syncing from paid sources (synced tables become read-only or stop syncing)","Adding records to bases over the Free plan limits"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Airtable bills per workspace, not per account: downgrade every paid workspace you own","Deleting your account doesn't stop billing on its own: remove each Team and Business workspace's payment method first, and transfer ownership where you're the sole owner","Shared workspaces and bases are not deleted when you delete your account","Adding billable collaborators to an annual plan charges their full remaining annual contract","Switching from annual to monthly keeps you on the annual plan until the end of the billing cycle","Enterprise Scale and sales-led Business plans can't be downgraded in the app: contact your sales team contact","Deleting or cancelling an Airtable account isn't available in the Android app"]},"sources":[{"id":"s1","url":"https://support.airtable.com/articles/3051898591-upgrading-and-downgrading-your-airtable-workspace-plan","title":"Upgrading and downgrading your Airtable workspace plan","publisher":"vendor","quote":"Owner permissions are required when changing plans at the individual workspace level.","supports":"who can downgrade"},{"id":"s2","url":"https://support.airtable.com/articles/3051898591-upgrading-and-downgrading-your-airtable-workspace-plan","title":"Upgrading and downgrading your Airtable workspace plan","publisher":"vendor","quote":"Click Change plan under the \"Workspace plan\" section.","supports":"the Team downgrade step"},{"id":"s3","url":"https://support.airtable.com/articles/3051898591-upgrading-and-downgrading-your-airtable-workspace-plan","title":"Upgrading and downgrading your Airtable workspace plan","publisher":"vendor","quote":"Click Choose free and follow the on-screen flow.","supports":"choosing the Free plan"},{"id":"s4","url":"https://support.airtable.com/articles/3051898591-upgrading-and-downgrading-your-airtable-workspace-plan","title":"Upgrading and downgrading your Airtable workspace plan","publisher":"vendor","quote":"When you downgrade your workspace plan, the change will take effect at the end of your current billing cycle.","supports":"when a downgrade applies"},{"id":"s5","url":"https://support.airtable.com/articles/3051898591-upgrading-and-downgrading-your-airtable-workspace-plan","title":"Upgrading and downgrading your Airtable workspace plan","publisher":"vendor","quote":"You'll continue to have access to your current plan's features until that date.","supports":"access until the cycle ends"},{"id":"s6","url":"https://support.airtable.com/articles/3051898591-upgrading-and-downgrading-your-airtable-workspace-plan","title":"Upgrading and downgrading your Airtable workspace plan","publisher":"vendor","quote":"Select the workspace you want to downgrade from the \"Workspace settings\" menu.","supports":"selecting the workspace"},{"id":"s7","url":"https://support.airtable.com/articles/3051898591-upgrading-and-downgrading-your-airtable-workspace-plan","title":"Upgrading and downgrading your Airtable workspace plan","publisher":"vendor","quote":"Open your Airtable account overview.","supports":"where the flow starts"},{"id":"s8","url":"https://support.airtable.com/articles/3051898591-upgrading-and-downgrading-your-airtable-workspace-plan","title":"Upgrading and downgrading your Airtable workspace plan","publisher":"vendor","quote":"Downgrades don't take effect immediately.","supports":"downgrades aren't immediate"},{"id":"s9","url":"https://support.airtable.com/articles/3051898591-upgrading-and-downgrading-your-airtable-workspace-plan","title":"Upgrading and downgrading your Airtable workspace plan","publisher":"vendor","quote":"to the right of \"Business\" under the \"Plan details\" section.","supports":"the self-serve Business downgrade menu"},{"id":"s10","url":"https://support.airtable.com/articles/3051898591-upgrading-and-downgrading-your-airtable-workspace-plan","title":"Upgrading and downgrading your Airtable workspace plan","publisher":"vendor","quote":"To downgrade from an Enterprise Scale plan to a Sales-led Business plan, reach out to your sales team contact.","supports":"sales-led plans go through sales"},{"id":"s11","url":"https://support.airtable.com/articles/2675548758-creating-canceling-and-deleting-your-airtable-account","title":"Creating, canceling, and deleting your Airtable account","publisher":"vendor","quote":"You can cancel your paid plan subscription by downgrading your workspace to the Free plan while continuing to keep an active Airtable account.","supports":"cancelling means downgrading"},{"id":"s12","url":"https://support.airtable.com/articles/2675548758-creating-canceling-and-deleting-your-airtable-account","title":"Creating, canceling, and deleting your Airtable account","publisher":"vendor","quote":"workspace Owners need to remove the payment method from each workspace (Team and Business plans) before deleting their accounts","supports":"remove payment methods before deleting"},{"id":"s13","url":"https://support.airtable.com/articles/2675548758-creating-canceling-and-deleting-your-airtable-account","title":"Creating, canceling, and deleting your Airtable account","publisher":"vendor","quote":"Because Airtable bills per workspace rather than per account","supports":"billing is per workspace"},{"id":"s14","url":"https://support.airtable.com/docs/requesting-a-refund-from-airtable","title":"Requesting refunds from Airtable","publisher":"vendor","quote":"If a billable collaborator is accidentally added, we're happy to offer a courtesy refund if you contact us within 7 days of receiving your invoice.","supports":"the refund window (monthly: 7 days; annual: 14 days)"},{"id":"s15","url":"https://support.airtable.com/docs/requesting-a-refund-from-airtable","title":"Requesting refunds from Airtable","publisher":"vendor","quote":"If a workspace plan is accidentally upgraded, we're happy to offer a courtesy refund if you contact us within 14 days of receiving your invoice.","supports":"refunds for accidental upgrades (annual plans)"},{"id":"s16","url":"https://support.airtable.com/docs/requesting-a-refund-from-airtable","title":"Requesting refunds from Airtable","publisher":"vendor","quote":"Removing billable collaborators mid-billing cycle does not reduce your current invoice, but it will ensure you aren't billed for that seat at your next renewal.","supports":"when removing seats lowers the bill"},{"id":"s17","url":"https://support.airtable.com/articles/2675548758-creating-canceling-and-deleting-your-airtable-account","title":"Creating, canceling, and deleting your Airtable account","publisher":"vendor","quote":"Transfer workspace ownership to another collaborator where you are the sole owner.","supports":"transfer ownership first"},{"id":"s18","url":"https://support.airtable.com/articles/2675548758-creating-canceling-and-deleting-your-airtable-account","title":"Creating, canceling, and deleting your Airtable account","publisher":"vendor","quote":"Click Delete your Airtable user account.","supports":"the delete button"},{"id":"s19","url":"https://support.airtable.com/articles/2675548758-creating-canceling-and-deleting-your-airtable-account","title":"Creating, canceling, and deleting your Airtable account","publisher":"vendor","quote":"Click Yes, confirm deletion of my account.","supports":"the final confirm"},{"id":"s20","url":"https://support.airtable.com/articles/4390370327-airtable-invoices-and-receipts-overview","title":"Airtable invoices and receipts overview","publisher":"vendor","quote":"Click Remove to remove your payment method","supports":"removing a workspace payment method"},{"id":"s21","url":"https://support.airtable.com/articles/2277136852-airtable-plans-overview","title":"Airtable plans overview","publisher":"vendor","quote":"1000 records per base (1000 records per table max will also hit base record limit)","supports":"the Free plan record limit"},{"id":"s22","url":"https://support.airtable.com/articles/2277136852-airtable-plans-overview","title":"Airtable plans overview","publisher":"vendor","quote":"Free plan workspaces are limited to 5 collaborators with Editor or Creator permissions.","supports":"the Free plan collaborator limit"},{"id":"s23","url":"https://support.airtable.com/articles/3051898591-upgrading-and-downgrading-your-airtable-workspace-plan","title":"Upgrading and downgrading your Airtable workspace plan","publisher":"vendor","quote":"All of your existing bases, tables, records, and views remain accessible.","supports":"data stays after a downgrade"},{"id":"s24","url":"https://support.airtable.com/articles/2277136852-airtable-plans-overview","title":"Airtable plans overview","publisher":"vendor","quote":"Team plan owners are billed for any workspace or base collaborators with Commenter or higher-level permissions.","supports":"who counts as billable on Team"},{"id":"s25","url":"https://support.airtable.com/articles/2277136852-airtable-plans-overview","title":"Airtable plans overview","publisher":"vendor","quote":"$24 per collaborator/ per month billed monthly or $20 per collaborator/ per month billed annually","supports":"Team monthly vs annual price"},{"id":"s26","url":"https://support.airtable.com/articles/3051898591-upgrading-and-downgrading-your-airtable-workspace-plan","title":"Upgrading and downgrading your Airtable workspace plan","publisher":"vendor","quote":"Team and self-serve Business plan owners can choose between monthly and annual billing cycles.","supports":"choosing annual billing"},{"id":"s27","url":"https://support.airtable.com/articles/4920135568-applying-for-non-profit-education-and-student-airtable-plans","title":"Applying for non-profit, education, and student Airtable plans","publisher":"vendor","quote":"Airtable offers qualifying non-profits and educational institution employees a 50% monthly discount per user on Team plans.","supports":"the nonprofit and education discount"},{"id":"s28","url":"https://support.airtable.com/articles/4920135568-applying-for-non-profit-education-and-student-airtable-plans","title":"Applying for non-profit, education, and student Airtable plans","publisher":"vendor","quote":"We also offer qualifying college and university students 6-24 months of complimentary Airtable access based on the expected graduation date.","supports":"the student offer"},{"id":"s29","url":"https://support.airtable.com/articles/4390370327-airtable-invoices-and-receipts-overview","title":"Airtable invoices and receipts overview","publisher":"vendor","quote":"Click Download invoice or Download receipt","supports":"downloading invoices"},{"id":"s30","url":"https://support.airtable.com/articles/4390370327-airtable-invoices-and-receipts-overview","title":"Airtable invoices and receipts overview","publisher":"vendor","quote":"Owner permissions are required to access workspace invoices","supports":"who can get invoices"},{"id":"s31","url":"https://airtable.com/developers/web/api/introduction","title":"Airtable Web API","publisher":"vendor","quote":"can be used to integrate your data in Airtable with any external system","supports":"getting data out through the API"},{"id":"s32","url":"https://support.airtable.com/articles/3051898591-upgrading-and-downgrading-your-airtable-workspace-plan","title":"Upgrading and downgrading your Airtable workspace plan","publisher":"vendor","quote":"When you downgrade to the Free plan, that retention window is limited to 2 weeks.","supports":"revision and snapshot history on Free"},{"id":"s33","url":"https://www.airtable.com/company/privacy","title":"Privacy Policy","publisher":"vendor","quote":"Content you delete (including Content containing personal information) may be retained in archived or backup copies","supports":"deleted content may be kept in backups"},{"id":"s34","url":"https://www.airtable.com/company/privacy","title":"Privacy Policy","publisher":"vendor","quote":"For instructions on how to permanently delete Content from your Airtable Account, please contact us at privacy@airtable.com.","supports":"permanent deletion requests"},{"id":"s35","url":"https://support.airtable.com/articles/1636857517-how-airtable-collaborators-impact-billing","title":"How Airtable collaborators impact billing","publisher":"vendor","quote":"After adding billable collaborators to a workspace on an annual plan, workspace owners are charged for that collaborator's full remaining annual contract.","supports":"annual seat true-ups"},{"id":"s36","url":"https://support.airtable.com/articles/6347253266-airtable-billing-overview","title":"Airtable billing overview","publisher":"vendor","quote":"Annual plan customers who switch to the monthly plan will remain on the annual plan until the end of their current billing cycle.","supports":"switching annual to monthly"},{"id":"s37","url":"https://support.airtable.com/articles/2675548758-creating-canceling-and-deleting-your-airtable-account","title":"Creating, canceling, and deleting your Airtable account","publisher":"vendor","quote":"If your workspaces or bases are shared with other people, deleting your account will not delete those workspaces and bases.","supports":"shared workspaces survive account deletion"},{"id":"s38","url":"https://support.airtable.com/articles/3051898591-upgrading-and-downgrading-your-airtable-workspace-plan","title":"Upgrading and downgrading your Airtable workspace plan","publisher":"vendor","quote":"Automation runs are paused or limited to the Free plan quota","supports":"automations after a downgrade"},{"id":"s39","url":"https://support.airtable.com/articles/3051898591-upgrading-and-downgrading-your-airtable-workspace-plan","title":"Upgrading and downgrading your Airtable workspace plan","publisher":"vendor","quote":"Synced tables from paid sources become read-only or stop syncing","supports":"synced tables after a downgrade"},{"id":"s40","url":"https://support.airtable.com/articles/2675548758-creating-canceling-and-deleting-your-airtable-account","title":"Creating, canceling, and deleting your Airtable account","publisher":"vendor","quote":"Review the listed changes on the confirmation screen, then click Continue cancellation.","supports":"the Team cancellation button"},{"id":"s41","url":"https://support.airtable.com/articles/2675548758-creating-canceling-and-deleting-your-airtable-account","title":"Creating, canceling, and deleting your Airtable account","publisher":"vendor","quote":"Click Change or cancel plan.","supports":"the Team plan button label on the account article"},{"id":"s42","url":"https://support.airtable.com/articles/2675548758-creating-canceling-and-deleting-your-airtable-account","title":"Creating, canceling, and deleting your Airtable account","publisher":"vendor","quote":"On the \"Downgrade plan and delete organization\" page, read each listed change and check every acknowledgment checkbox.","supports":"the Business downgrade acknowledgments"},{"id":"s43","url":"https://support.airtable.com/articles/2675548758-creating-canceling-and-deleting-your-airtable-account","title":"Creating, canceling, and deleting your Airtable account","publisher":"vendor","quote":"In the confirmation modal, enter your organization's name and click Delete organization.","supports":"the final Business downgrade step"},{"id":"s44","url":"https://www.airtable.com/company/tos","title":"Terms of Service","publisher":"vendor","quote":"Unless and until canceled by you, all Subscription Plans will automatically renew for renewal terms equal in length to the original Subscription Term","supports":"auto-renewal"},{"id":"s45","url":"https://www.airtable.com/company/tos","title":"Terms of Service","publisher":"vendor","quote":"If you do not want a Subscription Plan to renew, you must cancel it before the end of the Subscription Term via the Account Settings page","supports":"cancel before the term ends"},{"id":"s46","url":"https://www.airtable.com/company/tos","title":"Terms of Service","publisher":"vendor","quote":"If you live in the European Union or Turkey and cancel your Subscription Plan within fourteen (14) days of purchase, you will be eligible for a refund","supports":"EU and Turkey 14-day refund"},{"id":"s47","url":"https://www.airtable.com/company/tos","title":"Terms of Service","publisher":"vendor","quote":"If you request such a refund, your right to use our Services will terminate immediately upon cancellation of your subscription","supports":"the EU/Turkey refund ends access at once"},{"id":"s48","url":"https://www.airtable.com/company/tos","title":"Terms of Service","publisher":"vendor","quote":"YOU WILL NOT RECEIVE A REFUND OF ANY PORTION OF ANY FEES PAID FOR THE THEN-CURRENT SUBSCRIPTION TERM AT THE TIME OF CANCELLATION","supports":"no refund on cancelling"},{"id":"s49","url":"https://www.airtable.com/company/tos","title":"Terms of Service","publisher":"vendor","quote":"such as an Enterprise Scale, Enterprise, or Business plan account governed by a separate master subscription agreement","supports":"sales-led accounts have their own agreement"},{"id":"s50","url":"https://support.airtable.com/articles/6292134965-getting-started-with-airtable-s-web-api","title":"Getting started with Airtable's Web API","publisher":"vendor","quote":"100 records","supports":"record retrieval through the API, its 100-record pagination, and the need for multiple requests"},{"id":"s51","url":"https://support.airtable.com/articles/6292134965-getting-started-with-airtable-s-web-api","title":"Getting started with Airtable's Web API","publisher":"vendor","quote":"workspace Owner or base Creator permissions","supports":"permissions generally useful for API work"},{"id":"s52","url":"https://support.airtable.com/articles/6292134965-getting-started-with-airtable-s-web-api","title":"Getting started with Airtable's Web API","publisher":"vendor","quote":"fields with \"empty\" values","supports":"API responses omit fields with empty values"},{"id":"s53","url":"https://support.airtable.com/articles/6292134965-getting-started-with-airtable-s-web-api","title":"Getting started with Airtable's Web API — record pagination","publisher":"vendor","quote":"When the response doesn't include an offset anymore","supports":"Follow returned offsets for additional pages and stop when no offset remains; both continuation and stop conditions were read in the full pagination subsection."}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Two Airtable help pages name the Team downgrade buttons differently (Change or cancel plan / Continue cancellation vs Change plan / Choose free); which the app shows now is not confirmed","A native CSV or complete-base export workflow is not confirmed by the currently available pages; the Web API list-records path is documented but returns paginated API data","What confirms a downgrade is not documented on the pages read","How long data is kept after a workspace is downgraded or an account is deleted is not stated in the Terms or help pages read"],"review":{"by":"stackcut-review","on":"2026-10-06","result":"partial","notes":["Team steps: added the account article's labels (Change or cancel plan, Continue cancellation, feedback survey) alongside the older ones","Business steps: added the missing final step (enter organization name, Delete organization) and the acknowledgment checkboxes","Terms now read: auto-renewal, cancel before term end, no refund on cancelling, EU/Turkey 14-day refund added to notice and refund","Sales-contract notice: governed by a separate master subscription agreement","Tip added: Android app can't cancel or delete; summary updated","Scoped October 6 source review: original developer introduction could not be rendered. Replaced export support with a current official Help Center source describing API record retrieval, pagination and empty-field limitations; native CSV or complete-base export remains unknown. Original checked_on preserved."]}},"stackcut":{"vendor_id":"airtable","name":"Airtable","recipes":[{"id":"operations-app","title":"One internal operations workflow","best_year_one_net":2900}]},"page":"https://stackcut.io/cancel/airtable","json":"https://stackcut.io/exits/airtable.json","evidence":{"packet_revision":"e63d152a8706f6364edf1565d6809a4705f25e19d928314e25ecfd62b07d133c","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"airtable--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"airtable--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"airtable--sales-contract--r3","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"airtable--direct-web--r4","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"akaunting","name":"Akaunting","category":"business_finance","website":"https://akaunting.com","domains":["akaunting.com"],"summary":"Cancel Cloud plans and paid app subscriptions on the Subscriptions page of the Akaunting website. Subscriptions renew automatically unless cancelled before the period ends, and you keep using Akaunting until then. All sales are final (refunds only at Akaunting's discretion), so cancel before the renewal date.","routes":[{"channel":"direct_web","label":"Cloud plans","applies_to":"Akaunting Cloud plans (Standard, Premium, Elite, Ultimate), billed monthly or yearly","who":"The account holder, signed in on the Akaunting website","method":"self_serve","start_url":null,"steps":[{"do":"Sign in on akaunting.com and open the Subscriptions page","expect":null},{"do":"Cancel the Cloud subscription before the end of the current monthly or yearly period","expect":null}],"confirm_by":null,"effective":"You can keep using Akaunting until the end of the subscription period","notice":"Cancel before the end of the period, or the subscription renews automatically and the monthly or annual fee is collected","refund":"All sales are final and no refunds are provided, unless Akaunting decides otherwise at its discretion","fees":null,"source_ids":["s1","s2","s3","s5","s6"]},{"channel":"direct_web","label":"App subscriptions","applies_to":"Paid apps from the Akaunting App Store bought as a monthly or yearly subscription","who":"The account holder, signed in on the Akaunting website","method":"self_serve","start_url":null,"steps":[{"do":"Sign in on akaunting.com and open the Subscriptions page","expect":null},{"do":"Cancel the subscription for each app you no longer need","expect":null}],"confirm_by":null,"effective":"Once the subscription period ends you no longer get support and updates for the app; the terms say you can use the app for lifetime","notice":"Cancel before the end of the period, or the subscription renews automatically","refund":"All sales are final and no refunds are provided, unless Akaunting decides otherwise at its discretion","fees":null,"source_ids":["s1","s3","s4","s5"]}],"pay_less":[{"type":"annual_billing","what":"Yearly billing gives 4 months free: Standard Cloud is $8 a month billed yearly instead of $12 monthly","evidence":"documented","source_ids":["s7","s8","s9","s10"]},{"type":"downgrade","what":"Standard Cloud is the cheapest Cloud plan, at $12 a month billed monthly (Premium is $36)","evidence":"documented","source_ids":["s7","s8","s13","s14"]}],"export":[{"data":"A copy of the personal information Akaunting holds about you","how":"Request it by following the instructions at the end of Akaunting's privacy policy","format":null,"limits":null,"source_ids":["s11","s12"]}],"after_cancel":{"access_until":"The end of the current subscription period","data_kept":null,"you_lose":["Support and updates for an app once its subscription period ends","Cloud access after the subscription period ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Subscriptions renew automatically: cancel before the end of the period","All sales are final: a missed renewal date is refunded only if Akaunting chooses to","Cancel the Cloud plan and each paid app subscription you no longer need; they are subscriptions on the same Subscriptions page","Save what you need from the Cloud company before the subscription ends: how long data is kept afterwards isn't documented"]},"sources":[{"id":"s1","url":"https://akaunting.com/terms","title":"Terms of Service","publisher":"vendor","quote":"Unless you cancel before the end of the applicable period, the subscription will automatically renew","supports":"automatic renewal"},{"id":"s2","url":"https://akaunting.com/terms","title":"Terms of Service","publisher":"vendor","quote":"you authorize us to collect the then-applicable annual or monthly subscription fee (as well as any taxes)","supports":"the renewal charge"},{"id":"s3","url":"https://akaunting.com/terms","title":"Terms of Service","publisher":"vendor","quote":"Subscriptions can be canceled at any time from the Website's Subscriptions page.","supports":"where to cancel"},{"id":"s4","url":"https://akaunting.com/terms","title":"Terms of Service","publisher":"vendor","quote":"you won't get support and updates after the subscription period ends. You can use the app for lifetime.","supports":"what happens to an app after its subscription ends"},{"id":"s5","url":"https://akaunting.com/terms","title":"Terms of Service","publisher":"vendor","quote":"Unless indicated otherwise at the explicit discretion of Akaunting Inc, all sales are final and no refunds are provided for any products or services provided","supports":"no refunds"},{"id":"s6","url":"https://akaunting.com/pricing","title":"Pricing","publisher":"vendor","quote":"Yes, you can cancel at any time. You can still enjoy using Akaunting up until the end of your subscription.","supports":"access continues to the end of the subscription"},{"id":"s7","url":"https://akaunting.com/pricing","title":"Pricing","publisher":"vendor","quote":"STANDARD CLOUD","supports":"the Standard Cloud plan"},{"id":"s8","url":"https://akaunting.com/pricing","title":"Pricing","publisher":"vendor","quote":"$12 per month","supports":"the Standard Cloud monthly price"},{"id":"s9","url":"https://akaunting.com/pricing","title":"Pricing","publisher":"vendor","quote":"$8 per month","supports":"the Standard Cloud price billed yearly"},{"id":"s10","url":"https://akaunting.com/pricing","title":"Pricing","publisher":"vendor","quote":"(4 months free)","supports":"the yearly billing saving"},{"id":"s11","url":"https://akaunting.com/privacy","title":"Privacy Policy","publisher":"vendor","quote":"You have the right to request a copy of the information we hold about you.","supports":"requesting a copy of your personal information"},{"id":"s12","url":"https://akaunting.com/privacy","title":"Privacy Policy","publisher":"vendor","quote":"please follow the instructions at the end of this Privacy statement","supports":"how to make the request"},{"id":"s13","url":"https://akaunting.com/pricing","title":"Pricing","publisher":"vendor","quote":"PREMIUM CLOUD","supports":"the Premium Cloud plan"},{"id":"s14","url":"https://akaunting.com/pricing","title":"Pricing","publisher":"vendor","quote":"$36 per month","supports":"the Premium Cloud monthly price"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["The exact menu path to the Subscriptions page and the name of the cancel button aren't confirmed; they would be in Akaunting's help center","What you can export from Akaunting (records, reports) and in which format isn't confirmed; it would be in Akaunting's help center","How long Akaunting keeps a Cloud company's data after the subscription ends isn't stated in its terms or privacy policy","Whether paid apps keep working on a Cloud company after their subscription ends isn't stated; the terms only say you can use the app for lifetime"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"partial","notes":["Refund: the terms allow exceptions at Akaunting's discretion; the summary and refund fields now say so","Tips: the export tip no longer implies a documented export; it says data retention after the subscription isn't documented","The menu path and export options in Akaunting's help center couldn't be re-checked, so the level stays partial"]}},"page":"https://stackcut.io/cancel/akaunting","json":"https://stackcut.io/exits/akaunting.json","evidence":{"packet_revision":"aacae1fe4f17bb0ea553ccdfd0fbbc98bcf2f6dd8045c25494502f9627a47c55","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"akaunting--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"akaunting--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"akiflow","name":"Akiflow","category":"productivity","website":"https://akiflow.com","domains":["akiflow.com","product.akiflow.com","web.akiflow.com"],"summary":"Cancel under Settings, Account, Manage Account, Billing: choose Cancel subscription and finish the whole flow, or the plan stays active. Access lasts to the end of the paid period. Purchases are non-refundable; only EU, EEA and UK consumers who haven't started using Akiflow can withdraw within 14 days.","routes":[{"channel":"direct_web","label":"Pro plans billed by Akiflow","applies_to":"Subscriptions billed directly by Akiflow: Pro monthly and yearly plans and the multi-year Believer options","who":"The account holder, who may cancel the account or any subscription at their sole discretion","method":"self_serve","start_url":null,"steps":[{"do":"Open Settings, then Account, then Manage Account, then Billing","expect":null},{"do":"Choose the Cancel subscription button, below your plan information","expect":null},{"do":"Complete the entire cancellation process; if you exit before finishing, your account stays active","expect":null},{"do":"To check, open Manage on your current plan, and look for the email confirming the cancellation","expect":null}],"confirm_by":"An email confirming the cancellation; you can also check under Manage on your current plan","effective":"You keep full access to all features until the current monthly or yearly billing period ends","notice":null,"refund":"Purchases are non-refundable, including unused time and pre-payments. Consumers in the EU, EEA and UK can withdraw within 14 days of signing up if they haven't started using the service, by emailing support@akiflow.com; Akiflow then refunds what was paid in that period","fees":null,"source_ids":["s1","s2","s3","s4","s21","s22","s23","s12","s16","s17","s24","s18","s25","s19","s26","s34"]},{"channel":"direct_web","label":"Meeting Assistant add-on","applies_to":"The AI Meeting Assistant add-on ($19 a month, monthly only) on individual plans","who":"The account holder","method":"self_serve","start_url":null,"steps":[{"do":"Open Settings, then Account, then Manage Account, then the Billing section","expect":null},{"do":"Scroll down to the Add-ons section and click Manage next to Meeting Assistant","expect":null},{"do":"Select Edit subscription, then click Remove add-on to confirm","expect":null}],"confirm_by":null,"effective":"You keep access until the end of the current billing period; transcripts are then read-only for 30 days before deletion","notice":null,"refund":"The general rule applies: purchases are non-refundable","fees":null,"source_ids":["s27","s28","s29","s30","s31","s20","s17","s35","s36"]}],"pay_less":[{"type":"annual_billing","what":"Pro Yearly is billed yearly at $19 per month, instead of monthly billing","evidence":"documented","source_ids":["s14"]},{"type":"student_or_nonprofit","what":"40% off Pro Yearly for life for eligible university students and researchers, after academic-email verification","evidence":"documented","source_ids":["s15"]},{"type":"seat_reduction","what":"On a team subscription, charges for a member run until the member is removed or the admin's subscription becomes inactive, so removing members stops their charges","evidence":"documented","source_ids":["s32","s33"]}],"export":[{"data":"Tasks created directly in Akiflow","how":"Contact Akiflow support and say which information you need. There is no self-service export for these tasks.","format":null,"limits":"No self-service export option for tasks created in Akiflow","source_ids":["s9","s10"]},{"data":"Tasks imported from connected integrations","how":"Export them from the service they came from","format":null,"limits":null,"source_ids":["s11"]}],"after_cancel":{"access_until":"The end of the billing period you already paid for","data_kept":"Cancelling the subscription doesn't delete your data: not paying, downgrading or deactivating doesn't trigger deletion. Deleting the account deletes most data immediately and remaining personal data within 24 hours; billing data is anonymized rather than deleted","you_lose":["Access to all features once the paid billing period ends","Any add-ons, which end automatically when the main subscription ends","Meeting Assistant transcripts 30 days after the add-on's paid period ends (read-only until then); recordings are deleted after 30 days","Your data, if you delete the account; Akiflow says it cannot restore it"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Finish the whole cancel flow: leaving it early keeps the subscription active","Subscriptions cannot be paused, and there is no free plan to downgrade to","The 7-day trial needs a card, and the chosen plan starts after the trial unless you cancel","Deleting the account removes all data and cancels the subscription; the data cannot be restored","The Meeting Assistant add-on can be cancelled on its own; add-ons end automatically when the main subscription ends","Team pricing is arranged with Akiflow's sales team, not self-serve"]},"sources":[{"id":"s1","url":"https://product.akiflow.com/help/articles/8417992-your-account","title":"Your Account","publisher":"vendor","quote":"Go to Settings → Account → Manage Account → Billing","supports":"where the billing and cancel options are"},{"id":"s2","url":"https://product.akiflow.com/help/articles/8417992-your-account","title":"Your Account","publisher":"vendor","quote":"You'll find a Cancel subscription button below our plans information.","supports":"the cancel button and where it sits"},{"id":"s3","url":"https://product.akiflow.com/help/articles/8417992-your-account","title":"Your Account","publisher":"vendor","quote":"Complete the entire cancellation process to ensure your subscription is properly cancelled.","supports":"finishing the whole flow"},{"id":"s4","url":"https://product.akiflow.com/help/articles/8417992-your-account","title":"Your Account","publisher":"vendor","quote":"you'll retain full access to all features until your current billing period ends","supports":"when access ends"},{"id":"s5","url":"https://product.akiflow.com/help/articles/8417992-your-account","title":"Your Account","publisher":"vendor","quote":"At the moment, Akiflow subscriptions cannot be paused.","supports":"no pause option"},{"id":"s6","url":"https://product.akiflow.com/help/articles/8417992-your-account","title":"Your Account","publisher":"vendor","quote":"this will remove all of your data, and your subscription will be automatically canceled","supports":"deleting the account removes data and cancels the subscription"},{"id":"s7","url":"https://product.akiflow.com/help/articles/8417992-your-account","title":"Your Account","publisher":"vendor","quote":"We will not be able to restore any of your data.","supports":"deleted data cannot be recovered"},{"id":"s8","url":"https://product.akiflow.com/help/articles/8417992-your-account","title":"Your Account","publisher":"vendor","quote":"most of your data is deleted immediately, with any remaining personal data cleared within 24 hours","supports":"what happens to data after the account is deleted"},{"id":"s9","url":"https://product.akiflow.com/help/articles/8417992-your-account","title":"Your Account","publisher":"vendor","quote":"At the moment, Akiflow does not offer a self service option to export tasks that were created directly in Akiflow.","supports":"no self-service export for tasks created in Akiflow"},{"id":"s10","url":"https://product.akiflow.com/help/articles/8417992-your-account","title":"Your Account","publisher":"vendor","quote":"If you need to export your data, please contact our support team and let us know what information you need.","supports":"how to request an export"},{"id":"s11","url":"https://product.akiflow.com/help/articles/8417992-your-account","title":"Your Account","publisher":"vendor","quote":"can typically be exported directly from those services","supports":"tasks imported from integrations are exported from the source service"},{"id":"s12","url":"https://akiflow.com/pricing","title":"Pricing","publisher":"vendor","quote":"Cancel anytime.","supports":"the pricing page says you can cancel anytime"},{"id":"s13","url":"https://akiflow.com/pricing","title":"Pricing","publisher":"vendor","quote":"No. Akiflow has no free plan.","supports":"there is no free plan to move to"},{"id":"s14","url":"https://akiflow.com/pricing","title":"Pricing","publisher":"vendor","quote":"$19 per month, billed yearly","supports":"the yearly plan price"},{"id":"s15","url":"https://akiflow.com/pricing","title":"Pricing","publisher":"vendor","quote":"Yes. Eligible university students and researchers can receive 40% off Pro Yearly for life after academic-email verification.","supports":"the student discount"},{"id":"s16","url":"https://akiflow.com/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"You may cancel your User Account or any Subscription at your sole discretion.","supports":"who can cancel, and that a subscription can be cancelled"},{"id":"s17","url":"https://akiflow.com/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"Purchases are non-refundable; Akiflow is not obligated to refund any payments.","supports":"the general refund rule"},{"id":"s18","url":"https://akiflow.com/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"have the right to withdraw from your Subscription within fourteen (14) days of signing up, for any reason","supports":"the 14-day withdrawal right"},{"id":"s19","url":"https://akiflow.com/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"Akiflow will refund you any amounts actually paid to Akiflow during the 14-day period.","supports":"the refund inside the 14-day period"},{"id":"s20","url":"https://akiflow.com/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"You may cancel an Add-On independently from your primary subscription at any time through your account settings.","supports":"add-on cancellation is separate from the main plan"},{"id":"s21","url":"https://product.akiflow.com/help/articles/8417992-your-account","title":"Your Account","publisher":"vendor","quote":"If you exit before finishing, your account will remain active.","supports":"leaving the flow early keeps the subscription"},{"id":"s22","url":"https://product.akiflow.com/help/articles/8417992-your-account","title":"Your Account","publisher":"vendor","quote":"Manage on your current plan","supports":"where to check the cancellation"},{"id":"s23","url":"https://product.akiflow.com/help/articles/8417992-your-account","title":"Your Account","publisher":"vendor","quote":"will also receive an email confirming the cancellation","supports":"the confirmation email"},{"id":"s24","url":"https://akiflow.com/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"YOU WILL RECEIVE NO REFUND FOR SUCH SUSPENSION, TERMINATION, OR CANCELLATION, NOR FOR ANY UNUSED TIME ON YOUR SUBSCRIPTION","supports":"no refund for unused time after cancelling"},{"id":"s25","url":"https://akiflow.com/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"if you are a consumer in the European Union (EU), the European Economic area (EEA) and the United Kingdom","supports":"who the 14-day withdrawal right covers"},{"id":"s26","url":"https://akiflow.com/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"provided you have not commenced use of the Service during that time","supports":"the withdrawal right needs no use of the service"},{"id":"s34","url":"https://akiflow.com/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"If you wish to withdraw from your subscription, please contact support@akiflow.com with the following information:","supports":"how to withdraw"},{"id":"s27","url":"https://product.akiflow.com/help/articles/9068850-meeting-assistant","title":"Meeting Assistant","publisher":"vendor","quote":"Scroll down to the Add-ons section","supports":"add-on cancel step"},{"id":"s28","url":"https://product.akiflow.com/help/articles/9068850-meeting-assistant","title":"Meeting Assistant","publisher":"vendor","quote":"Click Manage next to Meeting Assistant","supports":"add-on cancel step"},{"id":"s29","url":"https://product.akiflow.com/help/articles/9068850-meeting-assistant","title":"Meeting Assistant","publisher":"vendor","quote":"Click Remove add-on to confirm","supports":"add-on cancel confirmation"},{"id":"s30","url":"https://product.akiflow.com/help/articles/9068850-meeting-assistant","title":"Meeting Assistant","publisher":"vendor","quote":"Once canceled, you'll keep access until the end of your current billing period.","supports":"when the add-on ends"},{"id":"s31","url":"https://product.akiflow.com/help/articles/9068850-meeting-assistant","title":"Meeting Assistant","publisher":"vendor","quote":"After that, you'll have 30 days of read-only access to your transcripts before they are permanently deleted.","supports":"transcripts after the add-on ends"},{"id":"s35","url":"https://product.akiflow.com/help/articles/9068850-meeting-assistant","title":"Meeting Assistant","publisher":"vendor","quote":"All meeting recordings are automatically deleted after 30 days.","supports":"recordings are deleted after 30 days"},{"id":"s36","url":"https://product.akiflow.com/help/articles/9068850-meeting-assistant","title":"Meeting Assistant","publisher":"vendor","quote":"Monthly subscription only (currently no yearly billing option)","supports":"the add-on is monthly only"},{"id":"s32","url":"https://akiflow.com/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"Charges begin from the moment a team member is added","supports":"team member charges"},{"id":"s33","url":"https://akiflow.com/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"continue until either the team member is removed or the admin's subscription becomes inactive","supports":"removing a member stops their charges"},{"id":"s37","url":"https://akiflow.com/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"all associated Add-Ons will automatically terminate at the same time","supports":"add-ons end with the main subscription"},{"id":"s38","url":"https://product.akiflow.com/help/articles/8417992-your-account","title":"Your Account","publisher":"vendor","quote":"Simply not paying your subscription, downgrading to a free plan, or deactivating your account does not trigger data deletion.","supports":"cancelling alone doesn't delete data"},{"id":"s39","url":"https://product.akiflow.com/help/articles/8417992-your-account","title":"Your Account","publisher":"vendor","quote":"anonymized rather than deleted","supports":"billing data is anonymized"},{"id":"s40","url":"https://akiflow.com/pricing","title":"Pricing","publisher":"vendor","quote":"New customers receive a 7-day full-access trial; a card is required","supports":"the trial needs a card"},{"id":"s41","url":"https://akiflow.com/pricing","title":"Pricing","publisher":"vendor","quote":"the selected subscription begins after the trial unless it is cancelled","supports":"the plan starts after the trial"},{"id":"s42","url":"https://akiflow.com/pricing","title":"Pricing","publisher":"vendor","quote":"Team pricing is handled directly by Akiflow rather than published as a self-serve per-seat rate.","supports":"team plans go through sales"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Akiflow's help pages don't say whether the iOS or Android apps sell subscriptions through Apple or Google, so no app-store cancel route is listed","How a team subscription is cancelled, and any notice that applies, isn't on Akiflow's public pages; team plans are arranged with sales","The text of the screens shown during the cancel flow isn't described on Akiflow's help pages"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Corrected the refund: the 14-day withdrawal applies only to EU, EEA and UK consumers who haven't started using the service, by email to support; otherwise no refunds, including unused time","Added the confirmation (an email, and the plan's Manage view) and that leaving the flow early keeps the plan active","Added a route for the Meeting Assistant add-on with its documented steps, and what happens to transcripts and recordings","Corrected data retention: cancelling doesn't delete data; deleting the account does","Added the trial-to-paid rule, add-ons ending with the main plan, and team member charges"]}},"page":"https://stackcut.io/cancel/akiflow","json":"https://stackcut.io/exits/akiflow.json","evidence":{"packet_revision":"99fd57d880c54e83f47181c3a971bbad71d58758110780ca84302dd41a4d49c2","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"akiflow--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"akiflow--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"algolia","name":"Algolia","category":"developer_tools","website":"https://www.algolia.com","domains":["algolia.com","support.algolia.com"],"summary":"Self-serve: delete pay-as-you-go applications in Settings > Applications, or the whole account on the Account Details page; data is deleted immediately. Committed, annual and Enterprise plans go through your account team or Support, with 30 days' notice of nonrenewal. Heroku sign-ups are billed by Heroku. Fees aren't refundable.","routes":[{"channel":"direct_web","label":"Self-serve and legacy no-commitment plans","applies_to":"Current free and pay-as-you-go plans (Grow, Grow Plus), and legacy plans without a commitment (Essential, Plus, Community, Starter, Pro, Standard, Premium)","who":"The account holder (the help articles don't name a role)","method":"self_serve","start_url":"https://dashboard.algolia.com/account/applications","steps":[{"do":"To keep using Algolia for free, downgrade from the Billing area of the dashboard (latest plans) and keep usage within the free units; legacy plans need Support to change","expect":null},{"do":"To stop paying for an app, open Settings > Applications, click the three-dot icon next to the pay-as-you-go application and select Delete","expect":null},{"do":"To close everything, go to the Account Details page in Account Settings and click Delete Account; this deletes all applications on the account","expect":null}],"confirm_by":null,"effective":"Account deletion deletes application data immediately; you can no longer push new data or search your indices","notice":"None stated: pay-as-you-go applications can be deleted at any time, and legacy no-commitment plans can be cancelled at any time","refund":"Fees paid are not refundable","fees":"On legacy no-commitment plans you pay the base plan plus any overage you incur that month","source_ids":["s5","s23","s19","s24","s28","s21","s1","s29","s25","s22","s16","s17","s2","s10"]},{"channel":"sales_contract","label":"Committed, annual and Enterprise plans","applies_to":"Service Orders with a term: committed plans, the annual Elevate plan, the Enterprise add-on and legacy Enterprise plans","who":"The customer on the Service Order, through its account team or Support","method":"contact_sales","start_url":null,"steps":[{"do":"Contact your Customer Success representative or Account Executive about the committed plan, or raise a request with Support if you're not sure who to contact","expect":null},{"do":"On an Enterprise plan, reach out to the Support team","expect":null},{"do":"Give written notice of nonrenewal at least 30 days before the end of the term","expect":null}],"confirm_by":null,"effective":"At the end of the current term, if nonrenewal notice is given at least 30 days before it","notice":"At least 30 days' notice of nonrenewal at the end of the applicable term; otherwise Service Orders renew for successive terms","refund":"Fees paid are not refundable","fees":"Minimum commitments are based on Services purchased, not usage; terminating without cause before the term ends leaves you immediately liable for the balance of the fees for the rest of the term","source_ids":["s6","s20","s3","s4","s18","s40","s35","s8","s10","s12","s36","s9","s11","s41"]},{"channel":"reseller_or_partner","label":"Billed by Heroku","applies_to":"Algolia accounts signed up through Heroku (the Algolia add-on)","who":"Whoever manages the Heroku app's add-ons (Heroku's page doesn't name the role)","method":"platform_settings","start_url":null,"steps":[{"do":"In the Heroku Dashboard, open the app's Resources tab and scroll down to the Add-ons section","expect":null},{"do":"Click the actions button (three dots) on the Algolia add-on and choose to remove it, or run heroku addons:destroy with the add-on's name","expect":null}],"confirm_by":null,"effective":"Heroku prorates add-on charges to the second, up to when the add-on is destroyed","notice":null,"refund":null,"fees":null,"source_ids":["s30","s31","s32","s33","s34"]}],"pay_less":[{"type":"free_plan","what":"The free plan needs no credit card and includes 10K search requests a month and 50K records; keep usage within the free units to keep indices online","evidence":"documented","source_ids":["s14","s38","s39","s23","s15"]},{"type":"downgrade","what":"On the latest free or pay-as-you-go plans, upgrade or downgrade from the Billing area of the dashboard; legacy plans are changed manually by Support","evidence":"documented","source_ids":["s5","s19"]},{"type":"student_or_nonprofit","what":"Qualifying Open Source projects can get a generous free plan","evidence":"documented","source_ids":["s7"]}],"export":[],"after_cancel":{"access_until":"Deleting the account takes effect right away: you can no longer push new data or search your indices","data_kept":"Application data is deleted immediately when you close the account; query logs used by Analytics are kept for up to 3 months. Data on a free service may be permanently lost if that service is terminated","you_lose":["All applications on the account, and their indices","Search on your indices, and pushing new data","Data on a free service, if that service is suspended or terminated"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Deleting an Algolia app from Shopify doesn't end the Algolia subscription; delete the application in the Algolia dashboard too","On self-serve plans, cancelling means deleting applications or the whole account; data goes immediately, so export first","Ending a committed term without cause leaves you liable for the balance of the fees for the rest of the term","Accounts created through Heroku are billed by Heroku; remove the add-on there"]},"sources":[{"id":"s1","url":"https://support.algolia.com/hc/en-us/articles/4406981853329-Is-there-any-commitment-once-I-start-paying-for-Algolia","title":"Is there any commitment once I start paying for Algolia?","publisher":"vendor","quote":"To cancel your account, click the Delete Account button available from your Account Settings.","supports":"the cancel step and where it is"},{"id":"s2","url":"https://support.algolia.com/hc/en-us/articles/4406981853329-Is-there-any-commitment-once-I-start-paying-for-Algolia","title":"Is there any commitment once I start paying for Algolia?","publisher":"vendor","quote":"You can cancel at any time - all you pay for is the price of the base plan plus any overage you incur that month.","supports":"cancelling at any time, and what is still billed"},{"id":"s3","url":"https://support.algolia.com/hc/en-us/articles/4406981853329-Is-there-any-commitment-once-I-start-paying-for-Algolia","title":"Is there any commitment once I start paying for Algolia?","publisher":"vendor","quote":"If you are on an Enterprise plan, please reach out to the Support team.","supports":"the Enterprise route"},{"id":"s4","url":"https://support.algolia.com/hc/en-us/articles/4406981853329-Is-there-any-commitment-once-I-start-paying-for-Algolia","title":"Is there any commitment once I start paying for Algolia?","publisher":"vendor","quote":"The Enterprise add-on requires an annual commitment.","supports":"the annual commitment on the Enterprise add-on"},{"id":"s5","url":"https://support.algolia.com/hc/en-us/articles/4405879681809-How-do-I-switch-from-one-plan-to-another","title":"How do I switch from one plan to another?","publisher":"vendor","quote":"you can upgrade or downgrade your plan directly from the Billing area of the dashboard.","supports":"plan changes from the Billing area"},{"id":"s6","url":"https://support.algolia.com/hc/en-us/articles/4405879681809-How-do-I-switch-from-one-plan-to-another","title":"How do I switch from one plan to another?","publisher":"vendor","quote":"please contact your Customer Success representative or Account Executive directly to discuss your options.","supports":"committed plans go through the account team"},{"id":"s7","url":"https://support.algolia.com/hc/en-us/articles/4406981827473-Does-Algolia-offer-free-plans-for-open-source-and-non-profit-projects","title":"Does Algolia offer free plans for open source and non-profit projects?","publisher":"vendor","quote":"Algolia actively supports community projects with a generous free plan for qualifying Open Source projects.","supports":"the open source free plan"},{"id":"s8","url":"https://www.algolia.com/policies/terms/","title":"Algolia Terms of Service","publisher":"vendor","quote":"unless either party gives the other at least thirty (30) days’ notice of nonrenewal at the end of the applicable term.","supports":"30-day notice of nonrenewal"},{"id":"s9","url":"https://www.algolia.com/policies/terms/","title":"Algolia Terms of Service","publisher":"vendor","quote":"Subscriber shall be immediately liable for the balance of the fees for the remainder of the term.","supports":"fees after termination without cause"},{"id":"s10","url":"https://www.algolia.com/policies/terms/","title":"Algolia Terms of Service","publisher":"vendor","quote":"Fees paid are not refundable.","supports":"refund position"},{"id":"s11","url":"https://www.algolia.com/policies/terms/","title":"Algolia Terms of Service","publisher":"vendor","quote":"In no event will termination relieve Subscriber of its obligation to pay any fees payable","supports":"fees payable before termination are still owed"},{"id":"s12","url":"https://www.algolia.com/policies/terms/","title":"Algolia Terms of Service","publisher":"vendor","quote":"Minimum commitments in Service Orders are (a) based on Services purchased and not actual usage","supports":"minimum commitments"},{"id":"s13","url":"https://www.algolia.com/policies/terms/","title":"Algolia Terms of Service","publisher":"vendor","quote":"MAY BE PERMANENTLY LOST IF THE FREE SERVICE IS SUSPENDED, TERMINATED, OR DISCONTINUED.","supports":"free-service data risk"},{"id":"s14","url":"https://www.algolia.com/pricing","title":"Algolia pricing","publisher":"vendor","quote":"No credit card required.","supports":"the free plan needs no card"},{"id":"s15","url":"https://www.algolia.com/pricing","title":"Algolia pricing","publisher":"vendor","quote":"Your selected usage exceeds the limits of our free plan.","supports":"free plan limits"},{"id":"s16","url":"https://support.algolia.com/hc/en-us/articles/4406981853329-Is-there-any-commitment-once-I-start-paying-for-Algolia","title":"Is there any commitment once I start paying for Algolia?","publisher":"vendor","quote":"Our Legacy plans (Essential, Plus, Community, Starter, Pro, Free) don't have a commitment requirement.","supports":"which legacy plans have no commitment"},{"id":"s17","url":"https://support.algolia.com/hc/en-us/articles/4406981853329-Is-there-any-commitment-once-I-start-paying-for-Algolia","title":"Is there any commitment once I start paying for Algolia?","publisher":"vendor","quote":"For our Standard and Premium legacy plans, there is no commitment requirement.","supports":"Standard and Premium legacy plans have no commitment"},{"id":"s18","url":"https://support.algolia.com/hc/en-us/articles/4406981853329-Is-there-any-commitment-once-I-start-paying-for-Algolia","title":"Is there any commitment once I start paying for Algolia?","publisher":"vendor","quote":"Our Legacy Enterprise plans have an annual commitment requirement.","supports":"legacy Enterprise plans are annual"},{"id":"s19","url":"https://support.algolia.com/hc/en-us/articles/4405879681809-How-do-I-switch-from-one-plan-to-another","title":"How do I switch from one plan to another?","publisher":"vendor","quote":"If you are on a legacy free or pay-as-you-go plan, we'll need to change your plan manually.","supports":"legacy plan changes go through Support"},{"id":"s20","url":"https://support.algolia.com/hc/en-us/articles/4405879681809-How-do-I-switch-from-one-plan-to-another","title":"How do I switch from one plan to another?","publisher":"vendor","quote":"If you're not sure who to contact, you can raise a request with our Support team.","supports":"Support as a fallback for committed plans"},{"id":"s21","url":"https://support.algolia.com/hc/en-us/articles/4406981837457-How-do-I-delete-my-account-or-application","title":"How do I delete my account or application?","publisher":"vendor","quote":"You can delete your account directly from the dashboard, on the Account Details page.","supports":"where to delete the account"},{"id":"s22","url":"https://support.algolia.com/hc/en-us/articles/4406981837457-How-do-I-delete-my-account-or-application","title":"How do I delete my account or application?","publisher":"vendor","quote":"Please note that if you delete your account, you can no longer push new data or search your indices.","supports":"what deleting the account stops"},{"id":"s23","url":"https://support.algolia.com/hc/en-us/articles/4406981837457-How-do-I-delete-my-account-or-application","title":"How do I delete my account or application?","publisher":"vendor","quote":"If you want to keep your indices online, you must ensure their usage falls within the free usage units we offer.","supports":"staying online on free usage"},{"id":"s24","url":"https://support.algolia.com/hc/en-us/articles/4406981837457-How-do-I-delete-my-account-or-application","title":"How do I delete my account or application?","publisher":"vendor","quote":"You can delete your pay-as-you-go application(s) at any time","supports":"deleting pay-as-you-go applications"},{"id":"s25","url":"https://support.algolia.com/hc/en-us/articles/4406975256593-How-long-does-it-take-for-my-data-to-be-deleted-once-I-delete-my-account","title":"How long does it take for my data to be deleted once I delete my account?","publisher":"vendor","quote":"If you decide to close your Algolia account, we will delete your application data immediately.","supports":"data deleted immediately on closing"},{"id":"s26","url":"https://support.algolia.com/hc/en-us/articles/4406975256593-How-long-does-it-take-for-my-data-to-be-deleted-once-I-delete-my-account","title":"How long does it take for my data to be deleted once I delete my account?","publisher":"vendor","quote":"The query logs used by our Analytics features will be retained for up to 3 months.","supports":"Analytics logs kept up to 3 months"},{"id":"s27","url":"https://support.algolia.com/hc/en-us/articles/18203918256529--Shopify-If-I-delete-my-application-in-Shopify-is-my-Algolia-application-also-deleted-automatically","title":"[Shopify] If I delete my application in Shopify, is my Algolia application also deleted automatically?","publisher":"vendor","quote":"When you delete your application in Shopify, if you wish to end your Algolia subscription,","supports":"ending the subscription ..."},{"id":"s28","url":"https://support.algolia.com/hc/en-us/articles/18203918256529--Shopify-If-I-delete-my-application-in-Shopify-is-my-Algolia-application-also-deleted-automatically","title":"[Shopify] If I delete my application in Shopify, is my Algolia application also deleted automatically?","publisher":"vendor","quote":"you will also need to delete the application in your Algolia dashboard, as this is not done automatically.","supports":"... means deleting the application in the Algolia dashboard"},{"id":"s29","url":"https://support.algolia.com/hc/en-us/articles/18203918256529--Shopify-If-I-delete-my-application-in-Shopify-is-my-Algolia-application-also-deleted-automatically","title":"[Shopify] If I delete my application in Shopify, is my Algolia application also deleted automatically?","publisher":"vendor","quote":"which will delete all applications associated with the account.","supports":"deleting the account deletes all its applications"},{"id":"s30","url":"https://support.algolia.com/hc/en-us/articles/12255453352465-Can-I-enable-2FA-on-Algolia-as-a-Heroku-user","title":"Can I enable 2FA on Algolia as a Heroku user?","publisher":"vendor","quote":"as you are on Heroku's ecosystem and billed by Heroku.","supports":"Heroku sign-ups are billed by Heroku"},{"id":"s31","url":"https://devcenter.heroku.com/articles/managing-add-ons","title":"Managing Add-ons (Heroku Dev Center)","publisher":"platform","quote":"On the app's Resources tab, scroll down to the Add-ons section.","supports":"where Heroku add-ons are managed"},{"id":"s32","url":"https://devcenter.heroku.com/articles/managing-add-ons","title":"Managing Add-ons (Heroku Dev Center)","publisher":"platform","quote":"From this menu, you can remove, upgrade, or downgrade the add-on.","supports":"removing an add-on in the Heroku Dashboard"},{"id":"s33","url":"https://devcenter.heroku.com/articles/managing-add-ons","title":"Managing Add-ons (Heroku Dev Center)","publisher":"platform","quote":"That command is now deprecated in favor of the destroy command.","supports":"the CLI command is addons:destroy"},{"id":"s34","url":"https://devcenter.heroku.com/articles/usage-and-billing","title":"Usage and Billing (Heroku Dev Center)","publisher":"platform","quote":"Heroku prorates all costs to the second, calculated based on when you created or destroyed an add-on.","supports":"Heroku add-on charges stop when it is destroyed"},{"id":"s35","url":"https://www.algolia.com/policies/terms/","title":"Algolia Terms of Service","publisher":"vendor","quote":"Service Orders shall renew for successive terms, unless either party gives the other at least thirty (30) days' notice","supports":"automatic renewal of Service Orders"},{"id":"s36","url":"https://www.algolia.com/policies/terms/","title":"Algolia Terms of Service","publisher":"vendor","quote":"If Subscriber terminates without cause prior to the end of the then current term,","supports":"early termination without cause"},{"id":"s37","url":"https://www.algolia.com/policies/terms/","title":"Algolia Terms of Service","publisher":"vendor","quote":"Algolia will invoice Subscriber either monthly or according to the billing frequency stated in the Service Order.","supports":"billing frequency"},{"id":"s38","url":"https://www.algolia.com/pricing","title":"Algolia pricing","publisher":"vendor","quote":"10K search requests/month","supports":"free plan search allowance"},{"id":"s39","url":"https://www.algolia.com/pricing","title":"Algolia pricing","publisher":"vendor","quote":"50K records included","supports":"free plan record allowance"},{"id":"s40","url":"https://www.algolia.com/pricing","title":"Algolia pricing","publisher":"vendor","quote":"Annual plan","supports":"Elevate is an annual plan"},{"id":"s41","url":"https://www.algolia.com/policies/terms/","title":"Algolia Terms of Service","publisher":"vendor","quote":"all notices, permissions and approvals shall be in writing and shall be deemed to have been given upon","supports":"notices must be in writing"}],"verification":{"level":"docs","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Whether downgrading a pay-as-you-go plan or deleting an application takes effect immediately or at the next billing cycle, and how the final usage invoice works, isn't stated in Algolia's help center","How to export index data before deleting isn't covered in the help articles on cancelling","Algolia's help pages don't say which team role can delete applications or the account","Whether Algolia sends a confirmation after deletion isn't documented"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Scope: the 'cancel any time, base plan plus overage' article covers legacy plans; current pay-as-you-go plans stop by deleting applications (Settings > Applications) or the account (Account Details)","Data: closing the account deletes application data immediately; Analytics query logs are kept up to 3 months","Notice: removed the 30-day Service Order notice from the self-serve route; it now sits on the committed/annual route with the renewal clause","Added a Heroku route: accounts created through Heroku are billed by Heroku; remove the add-on there","Tip: deleting the Shopify app doesn't end the Algolia subscription","Algolia's help-center articles block automated checks; their quotes were confirmed by reading each article directly"]}},"delete_account":{"url":"https://www.algolia.com/account/details","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/algolia","json":"https://stackcut.io/exits/algolia.json","evidence":{"packet_revision":"4eb6a2bd60a50015fcb7bd86014bf7b75110011bd1f3daef52565d770b20cfe3","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"algolia--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"algolia--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"algolia--reseller-or-partner--r3","channel":"reseller_or_partner","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"alteryx","name":"Alteryx","category":"productivity","website":"https://www.alteryx.com","domains":["alteryx.com"],"summary":"Alteryx documents no self-serve cancel: licenses run for the term in your Order Form (or a reseller's paperwork), and fees are non-refundable. When a term ends you must remove all copies of the software, and Alteryx deletes your content in its cloud products.","routes":[{"channel":"sales_contract","label":"Order Form under the EULA","applies_to":"Licenses and cloud products bought from Alteryx under an Order Form that references the End User License Agreement (all editions are sold through Contact Sales)","who":"The customer that signed the Order Form","method":"contact_sales","start_url":null,"steps":[{"do":"Open your Order Form and find the license term and its end date: the EULA limits the term to what the Order Form specifies","expect":null},{"do":"Before that date, tell your Alteryx sales contact you won't renew; Alteryx's public pages don't describe a renewal or non-renewal process","expect":null},{"do":"For a formal notice under the EULA (for example a material breach Alteryx hasn't cured within 30 days), send it in writing to Alteryx, Inc., 3347 Michelson Drive, Suite 400, Irvine, CA 92612, USA","expect":null}],"confirm_by":null,"effective":"The end of the license term in your Order Form, or earlier termination under the EULA","notice":null,"refund":"All fees are non-refundable, except where the EULA provides a pro-rata refund (for example when Alteryx ends a defective product under its warranty remedy)","fees":"When the EULA terminates, all undisputed fees, including those not yet invoiced, become due and payable on the termination date","source_ids":["s4","s13","s19","s6","s14","s15","s3","s16","s1","s2","s17","s18"]},{"channel":"reseller_or_partner","label":"Bought through a reseller","applies_to":"Licenses bought through a reseller, where the license term is set by your purchasing documentation with that reseller and payment terms are agreed separately with the reseller","who":"The customer","method":"contact_sales","start_url":null,"steps":[{"do":"Read the purchasing documentation you received from your reseller to find the license term","expect":null},{"do":"Ask your reseller how to end or not renew the license, since the reseller sold it to you","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s5","s20"]}],"pay_less":[],"export":[],"after_cancel":{"access_until":"The end of the license term in your Order Form, or earlier termination; after that you must remove all copies of the software","data_kept":"For cloud products, Alteryx has no obligation to keep or provide your content after the term ends and will delete it from its cloud products; no time frame is published","you_lose":["Use of the purchased software once the agreement expires or ends","Copies of the software, though you may keep copies of any Results","Content stored in Alteryx's cloud products"]},"agent_notes":{"sign_in_needed":null,"phone_or_chat_only":null,"retention_step":null,"tips":["The license end date is in your Order Form (or your reseller's paperwork), so check it before the term ends","Save anything you need from Alteryx's cloud products before the term ends: Alteryx has no obligation to provide it afterwards","On expiration or termination you must remove all copies of the software, but you may keep copies of any Results"]},"sources":[{"id":"s1","url":"https://www.alteryx.com/end-user-license-agreement","title":"End User License Agreement","publisher":"vendor","quote":"All undisputed fees","supports":"the fee section covers undisputed fees"},{"id":"s2","url":"https://www.alteryx.com/end-user-license-agreement","title":"End User License Agreement","publisher":"vendor","quote":"become immediately due and payable","supports":"undisputed fees become due immediately"},{"id":"s3","url":"https://www.alteryx.com/end-user-license-agreement","title":"End User License Agreement","publisher":"vendor","quote":"all fees are non-refundable","supports":"fees are non-refundable under the payment section"},{"id":"s4","url":"https://www.alteryx.com/end-user-license-agreement","title":"End User License Agreement","publisher":"vendor","quote":"limited as specified in the Order","supports":"the license term is set in the Order Form"},{"id":"s5","url":"https://www.alteryx.com/end-user-license-agreement","title":"End User License Agreement","publisher":"vendor","quote":"in the Purchasing Documentation","supports":"reseller purchases use the purchasing documentation for the term"},{"id":"s6","url":"https://www.alteryx.com/end-user-license-agreement","title":"End User License Agreement","publisher":"vendor","quote":"fails to cure such breach within thirty (30) days","supports":"a material breach needs a 30-day cure before termination"},{"id":"s7","url":"https://www.alteryx.com/end-user-license-agreement","title":"End User License Agreement","publisher":"vendor","quote":"Upon expiration or termination of this Agreement","supports":"removing copies happens on expiration or termination"},{"id":"s8","url":"https://www.alteryx.com/end-user-license-agreement","title":"End User License Agreement","publisher":"vendor","quote":"You agree to remove all copies","supports":"you must remove all copies of the software"},{"id":"s9","url":"https://www.alteryx.com/end-user-license-agreement","title":"End User License Agreement","publisher":"vendor","quote":"may retain copies of any Results","supports":"you may keep copies of Results"},{"id":"s12","url":"https://www.alteryx.com/platform/pricing","title":"Alteryx One pricing","publisher":"vendor","quote":"billed annually","supports":"the Starter edition is billed annually"},{"id":"s13","url":"https://www.alteryx.com/end-user-license-agreement","title":"End User License Agreement","publisher":"vendor","quote":"The term of Your license under this Agreement","supports":"the license term clause (limited as the Order Form specifies)"},{"id":"s14","url":"https://www.alteryx.com/end-user-license-agreement","title":"End User License Agreement","publisher":"vendor","quote":"Any notice hereunder shall be in writing.","supports":"notices must be written"},{"id":"s15","url":"https://www.alteryx.com/end-user-license-agreement","title":"End User License Agreement","publisher":"vendor","quote":"If to Alteryx, such notice shall be sent to Alteryx, Inc. at 3347 Michelson Drive, Suite 400, Irvine, CA 92612, USA","supports":"where notices to Alteryx go"},{"id":"s16","url":"https://www.alteryx.com/end-user-license-agreement","title":"End User License Agreement","publisher":"vendor","quote":"provide a pro-rata refund","supports":"the warranty and infringement remedies include a pro-rata refund"},{"id":"s17","url":"https://www.alteryx.com/end-user-license-agreement","title":"End User License Agreement","publisher":"vendor","quote":"not yet invoiced","supports":"fees not yet invoiced are included"},{"id":"s18","url":"https://www.alteryx.com/end-user-license-agreement","title":"End User License Agreement","publisher":"vendor","quote":"due and payable upon the date of termination","supports":"fees fall due on the termination date"},{"id":"s19","url":"https://www.alteryx.com/platform/pricing","title":"Alteryx One pricing","publisher":"vendor","quote":"Contact Sales","supports":"Professional and Enterprise editions are bought through sales"},{"id":"s20","url":"https://www.alteryx.com/end-user-license-agreement","title":"End User License Agreement","publisher":"vendor","quote":"payment and delivery terms for the Purchased Products must be established separately and independently","supports":"reseller payment terms are agreed with the reseller"},{"id":"s21","url":"https://www.alteryx.com/wp-content/uploads/media/legal/gated/la-deploy.pdf","title":"Alteryx Deployment Terms","publisher":"vendor","quote":"Alteryx will have no obligation to maintain or provide any Customer Content upon termination or expiration","supports":"no obligation to keep cloud content after the term"},{"id":"s22","url":"https://www.alteryx.com/wp-content/uploads/media/legal/gated/la-deploy.pdf","title":"Alteryx Deployment Terms","publisher":"vendor","quote":"delete all Customer Content within the Cloud-Based Products","supports":"cloud content is deleted after the term"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Whether an Order Form renews automatically, and any notice needed to stop renewal, aren't on Alteryx's public pages; check your Order Form","Alteryx's public pages don't describe a self-serve way to cancel a subscription, a license or a trial, or how to confirm a cancellation","How a Starter edition subscription is bought and cancelled isn't documented; the pricing page says it is billed annually","What happens when the free 30-day trial ends isn't stated on Alteryx's trial page","How long cloud content is kept before deletion after a term ends isn't published","No export steps for workflows or data before a license ends are documented","The steps for reseller-billed licenses depend on each reseller and aren't on Alteryx's pages"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Added where written notices to Alteryx go (its Irvine, California address) and that the term is set by the Order Form","Refund: added the EULA's pro-rata refund exception (warranty and infringement remedies) instead of leaving it unconfirmed","Fees: clarified that fees not yet invoiced fall due on the termination date","Added from Alteryx's Deployment Terms that cloud content isn't kept after the term ends and is deleted","Noted all editions are sold through Contact Sales; no App Store, Google Play or cloud-marketplace channel is documented on Alteryx's pages"]}},"page":"https://stackcut.io/cancel/alteryx","json":"https://stackcut.io/exits/alteryx.json","evidence":{"packet_revision":"90310eb00dcd42a4e08cde9f7f0f650477e0f060a11d72ee12d399c8c6d6fa8d","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"alteryx--sales-contract--r1","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"alteryx--reseller-or-partner--r2","channel":"reseller_or_partner","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"amazon_music","name":"Amazon Music Unlimited","category":"music_audio","website":"https://www.amazon.com/music/unlimited","domains":["amazon.com","music.amazon.com"],"summary":"Turn off Amazon Music Unlimited's auto-renewal in your Amazon account under My Account; if you subscribed through iTunes, cancel in Apple subscriptions at least 24 hours before the period ends. Prime members keep ad-free music on shuffle play. Exact steps on Amazon's site are not confirmed.","routes":[{"channel":"direct_web","applies_to":"Amazon Music Unlimited billed by Amazon","who":"The Amazon account holder (sign in)","method":"self_serve","start_url":null,"steps":[{"do":"Sign in to your Amazon account, go to My Account, and turn off auto-renewal for Amazon Music Unlimited","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s1"]},{"channel":"apple_app_store","applies_to":"Amazon Music Unlimited bought through iTunes in the Amazon Music iOS app, where available","who":"The Apple Account that pays for the membership","method":"platform_settings","start_url":"https://account.apple.com/account/manage/section/subscriptions","steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then tap Amazon Music Unlimited","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription","expect":null}],"confirm_by":"The subscription shows an expiration message, or no Cancel button, in Subscriptions","effective":"Turning off auto-renewal stops the next monthly renewal","notice":"Turn off auto-renewal at least 24 hours before the end of the current membership period","refund":null,"fees":null,"source_ids":["s2","s3","s1","s4","s5"]}],"pay_less":[{"type":"free_plan","what":"Amazon Music's free tier: listen to music and podcasts with ads, no credit card required","evidence":"documented","source_ids":["s6"]},{"type":"bundle","what":"With a Prime membership, Amazon Music's Prime tier includes all the music and top podcasts ad-free at no additional cost, but plays music in shuffle (picking any song needs Unlimited)","evidence":"documented","source_ids":["s6","s9","s10","s11"]}],"export":[],"after_cancel":{"access_until":null,"data_kept":null,"you_lose":["Picking any of 100 million songs on demand, and audiobooks from Audible; without Prime, also ad-free music and top podcasts"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Turn off auto-renewal at least 24 hours before the membership period ends","Prime members keep Amazon Music's ad-free Prime tier after leaving Unlimited"]},"sources":[{"id":"s1","url":"https://apps.apple.com/us/app/amazon-music-songs-podcasts/id510855668","title":"Amazon Music on the App Store (developer's listing)","publisher":"vendor","quote":"You can manage your subscription and turn off auto-renewal anytime by going to My Account or through iTunes.","supports":"where to turn off auto-renewal"},{"id":"s2","url":"https://apps.apple.com/us/app/amazon-music-songs-podcasts/id510855668","title":"Amazon Music on the App Store (developer's listing)","publisher":"vendor","quote":"If you subscribe to Amazon Music Unlimited via iTunes where available, payment will be charged to your iTunes Account at confirmation of purchase","supports":"Apple billing exists"},{"id":"s3","url":"https://apps.apple.com/us/app/amazon-music-songs-podcasts/id510855668","title":"Amazon Music on the App Store (developer's listing)","publisher":"vendor","quote":"your membership will automatically renew monthly unless auto-renewal is turned off at least 24-hours before the end of the then current membership period.","supports":"the notice needed before renewal"},{"id":"s4","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"s5","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"s6","url":"https://play.google.com/store/apps/details?id=com.amazon.mp3&hl=en_US&gl=US","title":"Amazon Music on Google Play (developer's listing)","publisher":"vendor","quote":"Listen free to music and podcasts with ads—no credit card required. Prime members can enjoy all the music + top podcasts ad-free.","supports":"the free tier and the Prime tier"},{"id":"s7","url":"https://apps.apple.com/us/app/amazon-music-songs-podcasts/id510855668","title":"Amazon Music on the App Store (developer's listing)","publisher":"vendor","quote":"Get 100 million songs on-demand, ad-free top podcasts, and audiobooks from Audible with Amazon Music Unlimited.","supports":"what Unlimited adds, so what you lose"},{"id":"s8","url":"https://apps.apple.com/us/app/amazon-music-songs-podcasts/id510855668","title":"Amazon Music on the App Store (developer's listing)","publisher":"vendor","quote":"Your Amazon purchases are stored for free in the Amazon cloud","supports":"the listing describes purchased MP3/AutoRip music and says Amazon purchases are stored free in its cloud; post-cancellation access is not stated"},{"id":"s9","url":"https://apps.apple.com/us/app/amazon-music-songs-podcasts/id510855668","title":"Amazon Music on the App Store (developer's listing)","publisher":"vendor","quote":"Included with your Prime membership at no additional cost: • All the music ad-free • The largest catalog of ad-free top podcasts","supports":"the Prime tier costs nothing extra and keeps music and top podcasts ad-free"},{"id":"s10","url":"https://apps.apple.com/us/app/amazon-music-songs-podcasts/id510855668","title":"Amazon Music on the App Store (developer's listing)","publisher":"vendor","quote":"Discover new music and podcasts based on your likes • Shuffle play any artist, album, or playlist","supports":"the Prime tier plays music in shuffle"},{"id":"s11","url":"https://apps.apple.com/us/app/amazon-music-songs-podcasts/id510855668","title":"Amazon Music on the App Store (developer's listing)","publisher":"vendor","quote":"Unlimited access to 100 million songs • Pick and play any song, ad-free","supports":"picking any song is an Unlimited feature"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Amazon's own help pages couldn't be checked, so the exact cancel steps on Amazon, when access ends, refunds and the Prime-member price aren't confirmed","Google Play, carrier and Alexa or Echo (single-device plan) routes could not be checked for the same reason","Data export is not documented on pages we could read","Amazon's listing says purchased MP3 and AutoRip music is stored in its cloud, but the pages checked do not state whether it remains accessible after Amazon Music Unlimited is cancelled"],"review":{"by":"stackcut-review","on":"2026-10-06","result":"partial","notes":["Summary: the 24-hour rule is stated for iTunes billing; Prime keeps ad-free music on shuffle play (s3, s10)","pay_less Prime tier: at no additional cost, shuffle play only, picking any song needs Unlimited (s9, s10, s11)","you_lose: Prime members keep ad-free music and top podcasts (s6, s9)","s8 re-copied to cover MP3 and AutoRip purchases","Amazon's own help pages couldn't be re-checked, so the Amazon-billed route stays unconfirmed; level stays partial","Scoped October 6 source review: listing storage claim does not establish post-cancellation purchase access. Removed that retention assertion; original checked_on preserved."]}},"delete_account":{"url":"https://www.amazon.com/privacy/data-deletion","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/amazon_music","json":"https://stackcut.io/exits/amazon_music.json","localized":[{"language":"ja","market":"JP","title":"Amazon Music Unlimitedの解約方法","page":"https://stackcut.io/ja/cancel/amazon_music","checked_on":"2026-10-05"},{"language":"de","market":"DE","title":"Amazon Music kündigen","page":"https://stackcut.io/de/cancel/amazon_music","checked_on":"2026-10-05"},{"language":"pt-br","market":"BR","title":"Como cancelar o Amazon Music Unlimited","page":"https://stackcut.io/pt-br/cancel/amazon_music","checked_on":"2026-10-05"},{"language":"es","market":"MX","title":"Cómo cancelar Amazon Music Unlimited","page":"https://stackcut.io/es/cancel/amazon_music","checked_on":"2026-10-05"}],"evidence":{"packet_revision":"1cb41cc641aa5a6c90eff1e41d3532ea09ba3e94427b05602e155552ca57ad93","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"amazon-music--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"amazon-music--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"amazon_prime","name":"Amazon Prime","category":"shopping_memberships","website":"https://www.amazon.com","domains":["amazon.com"],"summary":"On Amazon.com open Accounts & Lists, then Prime Membership, Manage Membership and End Membership (in the app: Profile, then Manage Prime Membership), and keep following the on-screen prompts. Gotcha: End Membership starts the flow rather than finishing it, and perks like free Grubhub+ end with Prime.","routes":[{"channel":"direct_web","applies_to":"Prime memberships managed on Amazon.com","who":"The Prime member, signed in to their Amazon account","method":"self_serve","start_url":"https://www.amazon.com/gp/primecentral","steps":[{"do":"On Amazon.com, hover over Accounts & Lists and select Prime Membership","expect":"Manage Membership"},{"do":"Hover over Manage Membership at the top right and choose End Membership","expect":"on-screen instructions to continue cancelling"},{"do":"Follow the on-screen instructions until the cancellation is complete","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s1","s2","s3","s12"]},{"channel":"direct_app","applies_to":"Prime memberships managed in the Amazon Shopping app","who":"The Prime member, signed in to the Amazon Shopping app","method":"self_serve","start_url":null,"steps":[{"do":"Open the Amazon Shopping app and tap the Profile button (the person silhouette) at the bottom","expect":"Manage Prime Membership"},{"do":"Scroll down and select Manage Prime Membership","expect":"Manage Membership"},{"do":"Open the Manage Membership drop-down and press the Manage Membership button","expect":"End Membership"},{"do":"Press End Membership and follow the on-screen instructions","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s4","s5","s6","s12"]}],"pay_less":[{"type":"annual_billing","what":"Pay $139 a year instead of $14.99 a month","evidence":"documented","source_ids":["s9"]},{"type":"discount_program","what":"Prime Access: $6.99 a month for qualifying government assistance recipients (such as SNAP EBT and Medicaid) and income-verified customers","evidence":"documented","source_ids":["s10"]},{"type":"student_or_nonprofit","what":"Prime for Young Adults: $7.49 a month or $69 a year for members enrolled in two- or four-year colleges","evidence":"documented","source_ids":["s11"]}],"export":[],"after_cancel":{"access_until":null,"data_kept":null,"you_lose":["Prime Video included with Prime","Prime-exclusive deals, including Prime Day","Fast, free Prime delivery","The free Grubhub+ membership that comes with Prime"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["End Membership starts the cancellation; follow the on-screen instructions after it to finish","Under a September 2025 FTC settlement, Amazon must offer an easy way to cancel Prime, using the same method you used to sign up","Cancelling Prime also ends Prime perks such as the free Grubhub+ membership"]},"sources":[{"id":"s1","url":"https://www.aboutamazon.com/news/retail/how-to-cancel-amazon-prime-membership","title":"How to cancel your Prime membership (Amazon News)","publisher":"vendor","quote":"Hover over the Accounts & Lists menu on the top-right of the window, then select the Prime Membership option.","supports":"where the web flow starts"},{"id":"s2","url":"https://www.aboutamazon.com/news/retail/how-to-cancel-amazon-prime-membership","title":"How to cancel your Prime membership (Amazon News)","publisher":"vendor","quote":"Hover over the Manage Membership section at the top-right of the screen, then tap the End Membership button.","supports":"the End Membership step on the web"},{"id":"s3","url":"https://www.aboutamazon.com/news/retail/how-to-cancel-amazon-prime-membership","title":"How to cancel your Prime membership (Amazon News)","publisher":"vendor","quote":"Follow the on-screen instructions to proceed to canceling your Prime subscription.","supports":"that more screens follow End Membership"},{"id":"s4","url":"https://www.aboutamazon.com/news/retail/how-to-cancel-amazon-prime-membership","title":"How to cancel your Prime membership (Amazon News)","publisher":"vendor","quote":"On the bottom of the screen, tap the Profile button, which looks like a silhouette of a person.","supports":"where the app flow starts"},{"id":"s5","url":"https://www.aboutamazon.com/news/retail/how-to-cancel-amazon-prime-membership","title":"How to cancel your Prime membership (Amazon News)","publisher":"vendor","quote":"Scroll down and select Manage Prime Membership. Press on the Manage Membership drop-down menu, and press the Manage Membership button in that menu.","supports":"the app menu names"},{"id":"s6","url":"https://www.aboutamazon.com/news/retail/how-to-cancel-amazon-prime-membership","title":"How to cancel your Prime membership (Amazon News)","publisher":"vendor","quote":"Press on the End Membership button. Follow the on-screen instructions to proceed to canceling your Prime subscription.","supports":"the last app steps"},{"id":"s7","url":"https://www.aboutamazon.com/news/retail/how-to-cancel-amazon-prime-membership","title":"How to cancel your Prime membership (Amazon News)","publisher":"vendor","quote":"Below is a quick overview of what you’ll be missing out on if you cancel.","supports":"the benefits lost on cancelling (Prime Video, deals events, delivery)"},{"id":"s8","url":"https://www.aboutamazon.com/news/retail/how-to-cancel-amazon-prime-membership","title":"How to cancel your Prime membership (Amazon News)","publisher":"vendor","quote":"Every Prime membership comes with free Grubhub+ —a $120 value per year—as part of their Prime membership","supports":"that Grubhub+ comes with Prime"},{"id":"s9","url":"https://www.aboutamazon.com/news/retail/amazon-prime-discounted-membership","title":"How to know if you qualify for a discounted Prime membership (Amazon News)","publisher":"vendor","quote":"For $14.99 per month, or $139 per year, Prime offers fast, free delivery on millions of items","supports":"monthly and annual prices"},{"id":"s10","url":"https://www.aboutamazon.com/news/retail/amazon-prime-discounted-membership","title":"How to know if you qualify for a discounted Prime membership (Amazon News)","publisher":"vendor","quote":"Prime Access offers highly discounted Prime membership—just $6.99 per month, after a 30-day free trial—for qualifying government assistance recipients and income-verified customers, including SNAP EBT and Medicaid.","supports":"Prime Access price and eligibility"},{"id":"s11","url":"https://www.aboutamazon.com/news/retail/amazon-prime-discounted-membership","title":"How to know if you qualify for a discounted Prime membership (Amazon News)","publisher":"vendor","quote":"Prime for Young Adults —another discounted membership—is $7.49 per month or $69 per year (after a free 6-month trial) for members enrolled in two or four-year colleges.","supports":"Prime for Young Adults price and eligibility"},{"id":"s12","url":"https://www.ftc.gov/news-events/news/press-releases/2025/09/ftc-secures-historic-25-billion-settlement-against-amazon","title":"FTC Secures Historic $2.5 Billion Settlement Against Amazon","publisher":"regulator","quote":"creating an easy way for consumers to cancel Prime, using the same method that consumers used to sign up. The process cannot be difficult, costly, or time-consuming","supports":"the settlement's cancellation requirements"},{"id":"s13","url":"https://www.ftc.gov/news-events/news/press-releases/2025/09/ftc-secures-historic-25-billion-settlement-against-amazon","title":"FTC Secures Historic $2.5 Billion Settlement Against Amazon","publisher":"regulator","quote":"Amazon also created a complex and difficult process for consumers seeking to cancel their Prime subscription, with the goal of preventing consumers from cancelling Prime.","supports":"background: the FTC's allegation about the earlier cancel flow"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Amazon's help pages (End Your Prime Membership, Prime Terms) couldn't be checked, so the steps come from Amazon's own news site (aboutamazon.com) and aren't confirmed in Amazon's help center","When Prime benefits end after cancelling, and any refund for unused benefits, could not be confirmed","How Amazon confirms a cancellation (email or status) could not be confirmed","Whether Prime can be billed through Apple, Google Play, a phone carrier or another partner, and how to cancel it then","Any pause option or retention offers in the current flow, and what Amazon keeps after cancelling","Prime prices and the Prime Access and Prime for Young Adults terms come from an Amazon news article last updated in December 2023; current prices couldn't be checked on amazon.com","The cancel steps come from an Amazon news article last updated in July 2025, before the September 2025 FTC settlement required an easier cancel flow; the current screens may differ"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["Web and app steps, lost benefits, the FTC settlement tip and pay_less quotes re-confirmed on aboutamazon.com and ftc.gov (all 13 quotes found)","Amazon's help pages (Prime Terms) couldn't be re-checked either, so when access ends, refunds and confirmation stay unconfirmed","Added to unverified: pay_less prices date from a December 2023 article; the cancel steps predate the FTC settlement"]}},"delete_account":{"url":"https://www.amazon.com/privacy/data-deletion","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/amazon_prime","json":"https://stackcut.io/exits/amazon_prime.json","localized":[{"language":"ja","market":"JP","title":"Amazonプライムの解約（退会）方法","page":"https://stackcut.io/ja/cancel/amazon_prime","checked_on":"2026-10-05"},{"language":"de","market":"DE","title":"Amazon Prime kündigen","page":"https://stackcut.io/de/cancel/amazon_prime","checked_on":"2026-10-05"},{"language":"pt-br","market":"BR","title":"Como cancelar o Amazon Prime","page":"https://stackcut.io/pt-br/cancel/amazon_prime","checked_on":"2026-10-05"},{"language":"es","market":"MX","title":"Cómo cancelar Amazon Prime","page":"https://stackcut.io/es/cancel/amazon_prime","checked_on":"2026-10-05"},{"language":"nl","market":"NL","title":"Amazon Prime opzeggen","page":"https://stackcut.io/nl/cancel/amazon_prime","checked_on":"2026-10-05"}],"evidence":{"packet_revision":"07b198986b545a3ccf0de57977b6de583ff275a8d035718e1f8b286c3163e5a5","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"amazon-prime--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"amazon-prime--direct-app--r2","channel":"direct_app","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"amc_plus","name":"AMC+","category":"streaming_video","website":"https://www.amcplus.com","domains":["amcplus.com"],"summary":"In a web browser (not the app), go to amcplus.com/account/subscription, open Subscription and click Cancel; access lasts through the paid term, with no partial refunds. Apple, Google Play, Amazon, Roku, Samsung, Verizon, Xfinity, Cox, DISH, Sling, DirecTV, YouTube TV and Telus subscriptions cancel with that company.","routes":[{"channel":"direct_web","applies_to":"Subscriptions bought directly from AMC+","who":"The account holder, signed in on a computer web browser (not the AMC+ app)","method":"self_serve","start_url":"https://www.amcplus.com/account/subscription","steps":[{"do":"On a computer, open www.amcplus.com/account/subscription in a web browser (or use the gear icon to reach Account)","expect":"Subscription"},{"do":"Click Subscription","expect":"your plan, renewal date, and status"},{"do":"Click Cancel","expect":null}],"confirm_by":"The Subscription tab shows your plan, renewal date and status","effective":"Access continues through the rest of the subscription term you paid for, then ends; cancelling during a free trial or while using a promo code or credits may take effect immediately","notice":null,"refund":"No refunds or credits for partial billing or subscription periods or unwatched content, unless required by law","fees":null,"source_ids":["s1","s2","s3","s4","s5"]},{"channel":"apple_app_store","applies_to":"Subscriptions billed by Apple","who":"The person whose Apple Account pays","method":"platform_settings","start_url":"https://account.apple.com/account/manage/section/subscriptions","steps":[{"do":"On iPhone or iPad, open Settings, tap your name, then Subscriptions","expect":"AMC+"},{"do":"Select AMC+, then Cancel Subscription at the bottom of the page, then Confirm","expect":null}],"confirm_by":"The subscription shows an expiration message in red text, with no Cancel button","effective":null,"notice":"Cancel a free trial at least 24 hours before it ends to avoid renewal","refund":null,"fees":null,"source_ids":["s6","s7","s8","s22","s23"]},{"channel":"google_play","applies_to":"Subscriptions billed by Google Play","who":"The person whose Google Account pays","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"On your Android device, go to your subscriptions in Google Play and select AMC+","expect":"Cancel subscription"},{"do":"Tap Cancel subscription and follow the instructions","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time you already paid for","notice":null,"refund":null,"fees":null,"source_ids":["s6","s9","s10"]},{"channel":"amazon","applies_to":"AMC+ added as a Prime Video channel, or bought in the AMC+ app on Fire TV, Firestick or Kindle","who":"The Amazon account holder who pays","method":"platform_settings","start_url":"https://www.amazon.com/myac","steps":[{"do":"Prime Video channel: go to Manage Your Prime Video Channels, find AMC+, select Cancel Channel and confirm","expect":null},{"do":"Fire TV or Kindle app: go to Your Account, then Your Apps under Digital content and devices, then Your Subscriptions under Manage, and cancel","expect":null}],"confirm_by":null,"effective":"For a Prime Video channel, no charges or access after the end date shown; Appstore timing is not stated","notice":null,"refund":null,"fees":null,"source_ids":["s6","s11","s12","s13"]},{"channel":"roku","applies_to":"Subscriptions billed by Roku","who":"The Roku account holder","method":"platform_settings","start_url":"https://my.roku.com/subscriptions","steps":[{"do":"Sign in to my.roku.com and go to My subscriptions","expect":"Active subscriptions"},{"do":"Under Active subscriptions, select AMC+, then Manage subscription, then Turn off auto-renew","expect":null}],"confirm_by":null,"effective":"You keep access until the end of the current billing cycle","notice":null,"refund":null,"fees":null,"source_ids":["s14","s15"]},{"channel":"reseller_or_partner","applies_to":"AMC+ billed by Verizon (+play), Samsung, Xfinity, Cox, DISH, Sling, DirecTV, YouTube TV or Telus, or included free in some Spectrum and DirecTV packages","who":"The account holder with that provider","method":"platform_settings","start_url":null,"steps":[{"do":"Verizon: sign in to My Verizon, go to Account, then +play, click Manage, find AMC+ under Active, click Manage, then Cancel subscription and Remove","expect":null},{"do":"Samsung: at www.samsungcheckout.com open the Subscriptions tab in Purchase History and select Unsubscribe","expect":null},{"do":"Xfinity, Cox, DISH, Sling, DirecTV, YouTube TV or Telus: sign in to that provider's account and remove AMC+","expect":null}],"confirm_by":"The provider's own confirmation","effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s16","s17","s18","s19","s20","s21"]}],"pay_less":[{"type":"bundle","what":"Some Spectrum (TV Select, Signature, TV Select Plus) and DirecTV (My Entertainment) packages include AMC+ With Ads at no extra cost; watch it on the AMC+ website or app","evidence":"documented","source_ids":["s19"]}],"export":[],"after_cancel":{"access_until":"The last day of the subscription term you paid for","data_kept":null,"you_lose":["AMC+ streaming when the paid term ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancel a direct subscription in a computer web browser; the AMC+ app can't do it","Cancel wherever you subscribed; AMC+ doesn't set prices for provider-billed plans"]},"sources":[{"id":"s1","url":"https://support.amcplus.com/kb/guide/en/how-do-i-cancel-amc-iIPM4dreK2/Steps/3763651","title":"How do I cancel AMC+? (Direct Subscription)","publisher":"vendor","quote":"Use a computer and web browser (not the app) Go to www.amcplus.com/account/subscription.","supports":"where to start"},{"id":"s2","url":"https://support.amcplus.com/kb/guide/en/how-do-i-cancel-amc-iIPM4dreK2/Steps/3763651","title":"How do I cancel AMC+? (Direct Subscription)","publisher":"vendor","quote":"Click Subscription The Subscription tab shows your plan, renewal date, and status. Click Cancel","supports":"the cancel steps and where status shows"},{"id":"s3","url":"https://www.amcglobalmedia.com/terms-of-use/","title":"AMC Terms of Use","publisher":"vendor","quote":"you will have access to the Services through the remainder of the current Subscription Term that you have paid for","supports":"when access ends"},{"id":"s4","url":"https://www.amcglobalmedia.com/terms-of-use/","title":"AMC Terms of Use","publisher":"vendor","quote":"AMC DOES NOT PROVIDE REFUNDS OR CREDITS FOR ANY PARTIAL-BILLING PERIOD OR PARTIAL SUBSCRIPTION PERIODS OR FOR UNWATCHED CONTENT ACCESSIBLE THROUGH THE SERVICES, unless required by law.","supports":"the refund policy"},{"id":"s5","url":"https://www.amcglobalmedia.com/terms-of-use/","title":"AMC Terms of Use","publisher":"vendor","quote":"If you cancel your subscription during a free trial or while using a promotional code or other credits, cancellation may be effective immediately.","supports":"trials and promos may end immediately"},{"id":"s6","url":"https://amcplus.com/faqs","title":"AMC+ FAQs","publisher":"vendor","quote":"Cancel by managing your account wherever you subscribed.","supports":"third-party billing cancels where you subscribed"},{"id":"s7","url":"https://support.amcplus.com/kb/guide/en/how-do-i-cancel-amc-iIPM4dreK2/Steps/3763668","title":"How do I cancel AMC+? (iOS Device)","publisher":"vendor","quote":"Open Settings Tap your name Tap Subscriptions Select AMC+ Select Cancel Subscription from the bottom of the page.","supports":"the Apple steps"},{"id":"s8","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"s9","url":"https://support.amcplus.com/kb/guide/en/how-do-i-cancel-amc-iIPM4dreK2/Steps/3763646","title":"How do I cancel AMC+? (Android)","publisher":"vendor","quote":"On your Android device, go to subscriptions in Google Play. Select the subscription you want to cancel. Tap Cancel subscription.","supports":"the Google Play steps"},{"id":"s10","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when Google Play access ends"},{"id":"s11","url":"https://support.amcplus.com/kb/guide/en/how-do-i-cancel-amc-iIPM4dreK2/Steps/3763673","title":"How do I cancel AMC+? (Prime Video channel)","publisher":"vendor","quote":"Go to Manage Your Prime Video Channels and select Prime Video Channels. Find AMC+. Select Cancel Channel and confirm.","supports":"the Prime Video channel steps"},{"id":"s12","url":"https://support.amcplus.com/kb/guide/en/how-do-i-cancel-amc-iIPM4dreK2/Steps/3763675","title":"How do I cancel AMC+? (Fire TV, Firestick or Kindle)","publisher":"vendor","quote":"Go to Your Account. Select Your Apps under Digital content and devices. Select Your Subscriptions under Manage. Cancel.","supports":"the Amazon Appstore steps"},{"id":"s13","url":"https://www.amazon.com/gp/help/customer/display.html?nodeId=G8637923FFWAR2YH","title":"Cancel a Prime Video add-on Subscription","publisher":"platform","quote":"After the end date, you won't be charged for, or have access to content from that channel.","supports":"when Prime Video channel access ends"},{"id":"s14","url":"https://support.amcplus.com/kb/guide/en/how-do-i-cancel-amc-iIPM4dreK2/Steps/3763652","title":"How do I cancel AMC+? (Roku, on a computer)","publisher":"vendor","quote":"Sign in to my.roku.com and go to My subscriptions. Under Active subscriptions, select the subscription you want to cancel.","supports":"the Roku steps"},{"id":"s15","url":"https://support.amcplus.com/kb/guide/en/how-do-i-cancel-amc-iIPM4dreK2/Steps/3763652","title":"How do I cancel AMC+? (Roku, on a computer)","publisher":"vendor","quote":"After canceling your subscription, you'll continue to have access to it until the end of your current billing cycle.","supports":"when Roku access ends"},{"id":"s16","url":"https://support.amcplus.com/kb/guide/en/how-do-i-cancel-amc-iIPM4dreK2/Steps/3763642","title":"How do I cancel AMC+? (Verizon)","publisher":"vendor","quote":"From the My Verizon Home navigate: Account+play. Click Manage (at the top).","supports":"the Verizon steps"},{"id":"s17","url":"https://amcplus.com/faqs","title":"AMC+ FAQs","publisher":"vendor","quote":"Log in to your provider for account management my.xfinity.com my.dish.com/myaccount accounts.sling.com DirecTV Support YouTube TV Sign In","supports":"the provider list"},{"id":"s18","url":"https://support.amcplus.com/kb/guide/en/how-do-i-cancel-amc-iIPM4dreK2/Steps/3763670","title":"How do I cancel AMC+? (Samsung, on a computer)","publisher":"vendor","quote":"Visit www.samsungcheckout.com. Sign in with your Samsung account. Select the Subscriptions tab in the Purchase History menu.","supports":"the Samsung steps"},{"id":"s19","url":"https://support.amcplus.com/kb/guide/en/complimentary-amc-access-for-spectrum-and-directv-customers-Z1lCPrYUmq/Steps/5869107","title":"Complimentary AMC+ Access for Spectrum and DirecTV Customers","publisher":"vendor","quote":"Spectrum and DirecTV are now offering some customers complimentary access to AMC+ With Ads.","supports":"AMC+ included with some TV packages"},{"id":"s20","url":"https://amcplus.com/faqs","title":"AMC+ FAQs","publisher":"vendor","quote":"Cox Go online to add your plan","supports":"Cox sells AMC+ as an add-on"},{"id":"s21","url":"https://amcplus.com/faqs","title":"AMC+ FAQs","publisher":"vendor","quote":"Telus Go online to add your plan Or search your On Demand menu for AMC+","supports":"Telus sells AMC+ as an add-on"},{"id":"s22","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.","supports":"Apple trial deadline"},{"id":"s23","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled","supports":"how to tell an Apple subscription is cancelled"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["The effective date and refund rule come from the AMC Networks Terms of Use that amcplus.com/terms redirects to; the AMC+ help guide itself doesn't state them","AMC+ doesn't publish its own prices; its FAQ says to check your provider","No confirmation email is documented","When access ends for Apple- and provider-billed subscriptions is not stated","No data export is documented","Amazon's help page on cancelling Prime Video add-ons couldn't be re-checked in review, so when access ends for AMC+ billed through Prime Video Channels isn't reconfirmed"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Provider route and summary: added Cox and Telus, which the AMC+ FAQ lists (new s20, s21)","Apple route: cancel a trial at least 24 hours before it ends (new s22); a red expiration message means it's cancelled (new s23)","Amazon route: start_url is now amazon.com/myac, where AMC+'s Prime Video step links 'Manage Your Prime Video Channels'","Re-confirmed the direct, iOS, Roku, Verizon, Samsung, Prime Video and Spectrum/DirecTV pages; Amazon's own help page on Prime Video add-ons couldn't be re-checked, so it's noted in unverified"]}},"page":"https://stackcut.io/cancel/amc_plus","json":"https://stackcut.io/exits/amc_plus.json","evidence":{"packet_revision":"0ffed9c625b9596f8aae38b7aad2193b7197f100b18c70d9f22f4b698a527484","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"amc-plus--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"amc-plus--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"amc-plus--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"amc-plus--amazon--r4","channel":"amazon","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"amc-plus--roku--r5","channel":"roku","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"amc-plus--reseller-or-partner--r6","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"amplitude","name":"Amplitude","category":"marketing_sales","website":"https://amplitude.com","domains":["amplitude.com"],"summary":"Plus: in organization settings open Plans and Billing, click Manage Billing, then Cancel; it takes effect at the start of the next billing period and charges are non-refundable. Contracts under the Main Services Agreement auto-renew for 12 months unless either side gives notice at least 60 days before the term ends.","routes":[{"channel":"direct_web","label":"Plus plan","applies_to":"Plus plan subscriptions (monthly or annual), paid by credit card through Amplitude's Stripe checkout","who":"A signed-in user with access to the organization's Plans and Billing settings (which roles can cancel is not documented)","method":"self_serve","start_url":null,"steps":[{"do":"Sign in, open your organization settings and go to Plans and Billing","expect":"Manage Billing"},{"do":"Click Manage Billing to open the Stripe billing portal","expect":"Cancel (the Plus terms call it Cancel Plan)"},{"do":"Click Cancel and confirm","expect":null},{"do":"Shut down all your deployments: active deployments keep generating usage charges, and that month's usage comes on the final bill at the end of the month","expect":null}],"confirm_by":null,"effective":"At the start of the next billing period: the first day of the following month for monthly plans, or of the following year for annual plans. Amplitude may then move the account to the Free plan","notice":"Cancel before the end of the current subscription term; otherwise it renews for another month or another 12 months","refund":"Charges are non-refundable; for special circumstances, contact PlusBilling@Amplitude.com","fees":"No cancellation or termination fees for monthly subscriptions; payment obligations are non-cancelable. Usage for the final month, including overages, is billed after the month ends","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s27","s26"]},{"channel":"sales_contract","label":"Main Services Agreement contracts","applies_to":"Subscriptions bought on an Order Form under Amplitude's Main Services Agreement, rather than through the Plus self-serve checkout","who":"The customer, by written notice to Amplitude","method":"email","start_url":null,"steps":[{"do":"Find the end date of your current subscription term on your Order Form","expect":null},{"do":"At least 60 days before the term ends, send written notice that you want to terminate to legalnotices@amplitude.com, or by mail to Amplitude, Inc., 201 Third Street, Suite 200, San Francisco, CA 94103, Attn: Legal","expect":null},{"do":"Retrieve any data you need within 30 days after the agreement ends","expect":null}],"confirm_by":null,"effective":"At the end of the current subscription term; without timely notice the subscription renews for another 12 months","notice":"At least 60 days before the end of the then-current term","refund":"Fees paid are non-refundable unless the agreement expressly says otherwise","fees":"All payment obligations are non-cancelable, so fees for the rest of the term stay due","source_ids":["s16","s17","s18","s19","s20","s33"]},{"channel":"direct_web","label":"Startup Scholarship","applies_to":"Accounts on Amplitude's Startup Scholarship program (a free year of the Growth plan)","who":"The account holder","method":"email","start_url":null,"steps":[{"do":"Email scholarship@amplitude.com and ask to terminate the account","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s13","s22"]}],"pay_less":[{"type":"free_plan","what":"The Free plan covers 2M events a month with no credit card. If you don't renew Plus, Amplitude may move the account to the Free plan","evidence":"documented","source_ids":["s21","s10"]},{"type":"downgrade","what":"Downgrade to a lower tier at any time; the change takes effect at the start of the next billing period","evidence":"documented","source_ids":["s23"]},{"type":"downgrade","what":"Drop an add-on without cancelling Plus: uncheck it on the checkout page and complete checkout; it is removed at the end of the billing cycle","evidence":"documented","source_ids":["s24"]},{"type":"discount_program","what":"Startup Scholarship: startups with under $10M in funding and fewer than 20 employees get one free year on the Growth plan","evidence":"documented","source_ids":["s22"]}],"export":[{"data":"Raw event data for a project","how":"Request it through Amplitude's Export API for a date range (a developer task using the project's API credentials)","format":"Zipped archive of JSON files","limits":"Up to 365 days per request and 4GB per response; data can be exported about 2 hours after Amplitude receives it. Contract customers can retrieve data for 30 days after the agreement ends; under the Terms of Service, Amplitude may delete data after termination","source_ids":["s28","s29","s30","s32","s20","s15"]}],"after_cancel":{"access_until":"Plus: the start of the next billing period (the first day of the next month, or of the next year for annual plans). Contracts: the end of the subscription term","data_kept":"Contract customers: data stays retrievable for 30 days after the agreement ends, then Amplitude destroys it. Under the Terms of Service (Free and Plus plans), Amplitude has no obligation to store data after termination and may permanently delete it","you_lose":["Plus plan features, if Amplitude moves the account to the Free plan","Contract customers: all Customer Data once the 30-day retrieval period ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Contract customers: send notice at least 60 days before the term ends, or the contract renews for another 12 months","Cancelling Plus does not delete the account: once it is downgraded, contact online support and select Plus to have it removed","Deleting an organization is a separate request that an Admin submits to Amplitude Support","Free plan or free trial: close the account by contacting Amplitude via support.amplitude.com","Active deployments keep generating charges even if nobody logs in; the last month's usage is billed after the month ends, and overages are charged on the 18th","Add-ons can be removed on their own; they drop off at the end of the billing cycle"]},"sources":[{"id":"s1","url":"https://gethelp.amplitude.com/hc/en-us/articles/34807172360603-FAQ-Plus-Plan-Billing","title":"FAQ: Plus Plan Billing","publisher":"vendor","quote":"You may cancel your Plus Plan in your portal under the Plans and Billing page, by clicking Manage Billing and then Cancel.","supports":"the Plus cancel steps"},{"id":"s2","url":"https://amplitude.com/plus-plan-terms","title":"Plus Plan Addendum","publisher":"vendor","quote":"Customer may cancel its Plus plan by navigating to the Plans and Billing section of its organization settings, clicking Manage Billing and selecting Cancel Plan","supports":"Plans and Billing is in organization settings; the button is named Cancel Plan"},{"id":"s3","url":"https://gethelp.amplitude.com/hc/en-us/articles/34807172360603-FAQ-Plus-Plan-Billing","title":"FAQ: Plus Plan Billing","publisher":"vendor","quote":"You can cancel your plan at any time, but the cancellation will take effect at the start of the next billing period.","supports":"when a Plus cancellation takes effect"},{"id":"s4","url":"https://gethelp.amplitude.com/hc/en-us/articles/34807172360603-FAQ-Plus-Plan-Billing","title":"FAQ: Plus Plan Billing","publisher":"vendor","quote":"For monthly plans, the cancellation will be effective on the first day of the following month","supports":"monthly plans end on the first of the next month"},{"id":"s5","url":"https://gethelp.amplitude.com/hc/en-us/articles/34807172360603-FAQ-Plus-Plan-Billing","title":"FAQ: Plus Plan Billing","publisher":"vendor","quote":"for annual plans, it will be effective on the first day of the following year.","supports":"annual plans end on the first day of the next year"},{"id":"s6","url":"https://gethelp.amplitude.com/hc/en-us/articles/34807172360603-FAQ-Plus-Plan-Billing","title":"FAQ: Plus Plan Billing","publisher":"vendor","quote":"There are no cancellation or termination fees for monthly subscriptions.","supports":"no cancellation fee on monthly plans"},{"id":"s7","url":"https://gethelp.amplitude.com/hc/en-us/articles/34807172360603-FAQ-Plus-Plan-Billing","title":"FAQ: Plus Plan Billing","publisher":"vendor","quote":"you can shut down all your deployments, and any usage for that month will be reflected in your final bill at the end of the month","supports":"how the final usage bill works"},{"id":"s8","url":"https://gethelp.amplitude.com/hc/en-us/articles/34807172360603-FAQ-Plus-Plan-Billing","title":"FAQ: Plus Plan Billing","publisher":"vendor","quote":"Charges are non-refundable. For any special circumstances that may warrant a refund, please contact PlusBilling@Amplitude.com.","supports":"the refund policy"},{"id":"s9","url":"https://amplitude.com/plus-plan-terms","title":"Plus Plan Addendum","publisher":"vendor","quote":"unless Customer cancels the Plus plan prior to the end of the then-current Subscription Term","supports":"cancel before the term ends to stop renewal"},{"id":"s10","url":"https://amplitude.com/plus-plan-terms","title":"Plus Plan Addendum","publisher":"vendor","quote":"If Customer chooses not to renew its Plus plan subscription at the end of a Subscription Term, Amplitude may automatically downgrade Customer's account to a Free Plan","supports":"a cancelled Plus account may move to the Free plan"},{"id":"s11","url":"https://amplitude.com/plus-plan-terms","title":"Plus Plan Addendum","publisher":"vendor","quote":"All payment obligations are non-cancelable, and all Fees paid are non-refundable","supports":"Plus payment obligations are non-cancelable"},{"id":"s12","url":"https://amplitude.com/terms","title":"Terms of Service","publisher":"vendor","quote":"for Plus plan subscriptions, in Customer's Stripe portal under the Plans and Billing page, by clicking Manage Billing and then Cancel","supports":"Manage Billing opens the Stripe portal"},{"id":"s13","url":"https://amplitude.com/terms","title":"Terms of Service","publisher":"vendor","quote":"for Scholarship Programs, emailing scholarship@amplitude.com","supports":"the Startup Scholarship route"},{"id":"s14","url":"https://amplitude.com/terms","title":"Terms of Service","publisher":"vendor","quote":"for free trials or Free Plans, contacting Amplitude via support.amplitude.com","supports":"closing a Free plan or trial account"},{"id":"s15","url":"https://amplitude.com/terms","title":"Terms of Service","publisher":"vendor","quote":"following termination Amplitude shall have no obligation to Customer with respect to the storage of Customer Data and may, in its sole discretion, permanently delete Customer Data","supports":"data after termination under the Terms of Service"},{"id":"s16","url":"https://amplitude.com/msa","title":"Main Services Agreement","publisher":"vendor","quote":"The subscription term shall be automatically renewed for successive terms of twelve (12) months","supports":"contracts auto-renew for 12 months"},{"id":"s17","url":"https://amplitude.com/msa","title":"Main Services Agreement","publisher":"vendor","quote":"unless either party requests termination at least sixty (60) days prior to the end of the then-current term","supports":"the 60-day notice period"},{"id":"s18","url":"https://amplitude.com/msa","title":"Main Services Agreement","publisher":"vendor","quote":"Notices to Amplitude must be sent to the following address: Amplitude, Inc., 201 Third Street, Suite 200, San Francisco, CA 94103, Attn: Legal or legalnotices@amplitude.com","supports":"where notice must be sent"},{"id":"s19","url":"https://amplitude.com/msa","title":"Main Services Agreement","publisher":"vendor","quote":"All payment obligations are non-cancelable and, unless otherwise expressly provided in the Agreement, all fees paid under the Agreement are non-refundable.","supports":"fees for the term stay due and are non-refundable"},{"id":"s20","url":"https://amplitude.com/msa","title":"Main Services Agreement","publisher":"vendor","quote":"Amplitude shall make available to Customer any Customer Data stored within the Amplitude Services for thirty (30) days after the expiration or termination of the Agreement","supports":"the 30-day data retrieval period"},{"id":"s21","url":"https://amplitude.com/pricing","title":"Pricing","publisher":"vendor","quote":"2M Events/month forever.","supports":"the Free plan limit"},{"id":"s22","url":"https://amplitude.com/pricing","title":"Pricing","publisher":"vendor","quote":"Startups with under $10M in funding and fewer than 20 employees receive one free year on our Growth plan.","supports":"the Startup Scholarship"},{"id":"s23","url":"https://gethelp.amplitude.com/hc/en-us/articles/34807172360603-FAQ-Plus-Plan-Billing","title":"FAQ: Plus Plan Billing","publisher":"vendor","quote":"You can also downgrade to a different tier at any time, but the change will only take effect at the start of the next billing period.","supports":"downgrading a tier"},{"id":"s24","url":"https://gethelp.amplitude.com/hc/en-us/articles/34807172360603-FAQ-Plus-Plan-Billing","title":"FAQ: Plus Plan Billing","publisher":"vendor","quote":"From the checkout page, simply uncheck the addon feature you wish to cancel and complete the checkout process.","supports":"removing an add-on"},{"id":"s25","url":"https://gethelp.amplitude.com/hc/en-us/articles/34807172360603-FAQ-Plus-Plan-Billing","title":"FAQ: Plus Plan Billing","publisher":"vendor","quote":"After your account has been downgraded, to have your account removed, you can contact online support and select Plus.","supports":"deleting the account is a separate support request"},{"id":"s26","url":"https://gethelp.amplitude.com/hc/en-us/articles/34807172360603-FAQ-Plus-Plan-Billing","title":"FAQ: Plus Plan Billing","publisher":"vendor","quote":"any active deployments will still generate costs that we are required to charge you for","supports":"unused accounts still incur charges"},{"id":"s27","url":"https://gethelp.amplitude.com/hc/en-us/articles/34807172360603-FAQ-Plus-Plan-Billing","title":"FAQ: Plus Plan Billing","publisher":"vendor","quote":"Any overages from the previous month's usage will be invoiced in arrears within the first week of the following month and charged on the 18th.","supports":"how overages are billed after the month"},{"id":"s28","url":"https://amplitude.com/docs/apis/analytics/export","title":"Export API","publisher":"vendor","quote":"The response is a zipped archive of JSON files.","supports":"the export format"},{"id":"s29","url":"https://amplitude.com/docs/apis/analytics/export","title":"Export API","publisher":"vendor","quote":"The maximum period you can query at once is 365 days.","supports":"the date-range limit"},{"id":"s30","url":"https://amplitude.com/docs/apis/analytics/export","title":"Export API","publisher":"vendor","quote":"The size limit is 4GB.","supports":"the size limit"},{"id":"s31","url":"https://amplitude.com/docs/admin/account-management/user-roles-permissions","title":"User roles and permissions","publisher":"vendor","quote":"Delete the organization or change its name and URL (requires submission to Amplitude Support)","supports":"deleting an organization goes through support"},{"id":"s32","url":"https://amplitude.com/docs/apis/analytics/export","title":"Export API","publisher":"vendor","quote":"Data is available to export within 2 hours of when the servers received it.","supports":"export availability delay"},{"id":"s33","url":"https://amplitude.com/msa","title":"Main Services Agreement","publisher":"vendor","quote":"after which Amplitude shall promptly destroy all Customer Data","supports":"data is destroyed after the retrieval period"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Which organization roles can open Plans and Billing and cancel Plus is not documented","What the Stripe cancel screens show, whether a reason or offer is asked for, and whether a confirmation email is sent are not documented","How long data is kept on the Free plan after a Plus downgrade is not stated"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Plus route: added a step to shut down all deployments, since active deployments keep generating charges (s7, s26)","Re-checked the Plus cancel path and timing, refund, the MSA's 12-month auto-renewal, 60-day written notice and notice address, the 30-day data window, pricing and export API facts: all confirmed"]}},"stackcut":{"vendor_id":"amplitude","name":"Amplitude","recipes":[{"id":"basic-web-analytics","title":"Basic website and conversion analytics","best_year_one_net":58}]},"page":"https://stackcut.io/cancel/amplitude","json":"https://stackcut.io/exits/amplitude.json","evidence":{"packet_revision":"ab8d14d3dadfd2eefedfe22255dd36a14dd509d6c9c00c221f9ff70d03a7c09a","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"amplitude--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"amplitude--sales-contract--r2","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"amplitude--direct-web--r3","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"ancestry","name":"Ancestry","category":"other_digital","website":"https://www.ancestry.com","domains":["ancestry.com"],"summary":"Go to Account Settings, find the membership and click Cancel membership, answer the reason and offer screens, then continue until you get a confirmation number and email. Gotcha: installment and Annual Billed Monthly plans carry cancellation fees, and app-store memberships must be cancelled with Apple, Google or Amazon.","routes":[{"channel":"direct_web","applies_to":"Ancestry memberships and trials bought on ancestry.com (monthly, and 6- or 12-month memberships billed upfront or in monthly installments)","who":"The account holder who bought the membership (only the buyer can cancel a family plan)","method":"self_serve","start_url":"https://www.ancestry.com/account","steps":[{"do":"Go to Account Settings and sign in if asked","expect":"Membership"},{"do":"In the Membership section, find the membership and click Cancel membership (or Cancel trial)","expect":"a choice to pause, switch, keep or cancel"},{"do":"Choose to cancel and click Continue, then select your reasons, choose when the membership should end if asked, and click Continue","expect":"offers, Keep my membership, Cancel my membership"},{"do":"Click Cancel my membership","expect":"a confirmation number"}],"confirm_by":"A confirmation number on screen (click Print to keep it) and a confirmation email","effective":"You keep the membership's benefits until it expires; then the account becomes a free registered guest","notice":"Monthly memberships: cancel at least two business days before renewal. Trials: cancel at least two days before the trial ends","refund":"Monthly: no refund. Longer memberships that didn't start with a trial, cancelled in the first 14 days of the first term: billed upfront, a full refund; billed monthly, a refund of the first month's fee (either way access ends at once). Otherwise no refund","fees":"Memberships longer than a month billed monthly: a cancellation fee of the lesser of $25 (6-month) or $50 (12-month) and the remaining cost","source_ids":["s1","s25","s2","s3","s4","s5","s6","s13","s14","s15","s16","s26"]},{"channel":"sales_contract","applies_to":"Annual Billed Monthly subscriptions (an annual commitment billed monthly, under Ancestry's separate Annual Billed Monthly policy)","who":"The subscriber","method":"phone","start_url":null,"steps":[{"do":"Call Ancestry at 1-800-262-3787 at least two days before the renewal date and ask to opt out of renewing","expect":null}],"confirm_by":null,"effective":null,"notice":"At least two days before the renewal date; otherwise it renews as a standard monthly subscription","refund":"No refund once the subscription has begun","fees":"Early termination fee: in the first three months it grows $10 for each month of the annual subscription; after month three, 25% of the remaining annual amount. If a DNA kit came with the plan, cancelling the AncestryDNA service also costs $50 within 30 days of ordering if you returned a sample (nothing if you didn't), or $99 less $9 for each active month after 30 days","source_ids":["s17","s18","s19","s29","s30"]},{"channel":"apple_app_store","applies_to":"Ancestry memberships bought in the Ancestry app on an iPhone (billed by Apple)","who":"The Apple Account that pays for the membership","method":"platform_settings","start_url":"https://account.apple.com/account/manage/section/subscriptions","steps":[{"do":"On your iPhone, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then Ancestry","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription","expect":null}],"confirm_by":"In Subscriptions, Ancestry shows an expiration message in red and no Cancel button","effective":null,"notice":null,"refund":"Handled by Apple, not Ancestry","fees":null,"source_ids":["s8","s9","s11","s23","s28","s31"]},{"channel":"google_play","applies_to":"Ancestry memberships bought in the Ancestry app on an Android or Google phone (billed by Google Play)","who":"The Google Account that pays for the membership","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to your subscriptions in Google Play","expect":"Ancestry"},{"do":"Next to Ancestry, click Manage, then Cancel subscription","expect":"a confirmation pop-up asking for a reason"},{"do":"In the confirmation pop-up, select a reason, then click Continue","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"Handled by Google Play, not Ancestry","fees":null,"source_ids":["s8","s9","s11","s24","s27","s28"]},{"channel":"amazon","applies_to":"Ancestry memberships bought in the Ancestry app downloaded from the Amazon Appstore (billed by Amazon)","who":"The Amazon account that pays for the membership","method":"platform_settings","start_url":null,"steps":[{"do":"Cancel the membership with Amazon, following Amazon's instructions for Appstore subscriptions","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"Handled by Amazon, not Ancestry","fees":null,"source_ids":["s8","s10","s11","s28"]}],"pay_less":[{"type":"pause","what":"Pause to delay the next renewal payment by one or two months (not for trials, installment, gift, family plan, Preserve My Tree or app-bought memberships)","evidence":"documented","source_ids":["s20","s21"]},{"type":"free_plan","what":"After cancelling, the account stays as a free registered guest that keeps your trees and AncestryDNA results","evidence":"documented","source_ids":["s6"]}],"export":[{"data":"Record images and family trees","how":"Download any record images you need before the membership ends; to keep a copy of a tree outside Ancestry, download it to your computer as a GEDCOM file","format":"GEDCOM for family trees","limits":"Without a membership you can't view most record images or transcriptions, even those attached to your trees, unless you downloaded them","source_ids":["s22","s12"]}],"after_cancel":{"access_until":"When the membership expires (the end of the paid period)","data_kept":"Ancestry keeps your account, trees and AncestryDNA results; the account becomes a free registered guest","you_lose":["Viewing most record images and transcriptions, including records attached to your trees","Access to Fold3, Newspapers.com or Archives memberships bundled with Ancestry"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The flow may offer to pause, switch or keep the membership, asks for reasons, and may show offers; choose Cancel my membership to continue","tips":["Repeat the steps for each membership if there is more than one, and keep going until a confirmation number appears","Cancelling Ancestry also ends bundled Fold3, Newspapers.com or Archives access","Download record images you need before the membership ends","Uninstalling the Ancestry app doesn't cancel a membership bought through an app store"]},"sources":[{"id":"s1","url":"https://help.ancestry.com/hc/en-us/articles/53933302397331-Canceling-a-Membership","title":"Canceling a Membership (Ancestry Support)","publisher":"vendor","quote":"Go to Account Settings. In the Membership section, find the membership you want to cancel and click Cancel membership or Cancel trial.","supports":"where to cancel"},{"id":"s2","url":"https://help.ancestry.com/hc/en-us/articles/53933302397331-Canceling-a-Membership","title":"Canceling a Membership (Ancestry Support)","publisher":"vendor","quote":"Select your reason(s) for canceling, and if asked, choose when you’d like your membership to end, then click Continue.","supports":"the reason step"},{"id":"s3","url":"https://help.ancestry.com/hc/en-us/articles/53933302397331-Canceling-a-Membership","title":"Canceling a Membership (Ancestry Support)","publisher":"vendor","quote":"Select an offer and click the button provided. Keep my membership to stay on your current plan. Cancel my membership to continue canceling.","supports":"the offer screen and the button to continue"},{"id":"s4","url":"https://help.ancestry.com/hc/en-us/articles/53933302397331-Canceling-a-Membership","title":"Canceling a Membership (Ancestry Support)","publisher":"vendor","quote":"If canceled successfully, a confirmation number will appear. To print it, click Print. A confirmation email will also be sent to your email.","supports":"how to confirm it worked"},{"id":"s5","url":"https://help.ancestry.com/hc/en-us/articles/53933302397331-Canceling-a-Membership","title":"Canceling a Membership (Ancestry Support)","publisher":"vendor","quote":"If you cancel with time left on your membership, you can keep using your membership’s benefits until it expires.","supports":"when access ends"},{"id":"s6","url":"https://help.ancestry.com/hc/en-us/articles/53933302397331-Canceling-a-Membership","title":"Canceling a Membership (Ancestry Support)","publisher":"vendor","quote":"Canceling does not delete your trees, DNA, or Ancestry account. Once canceled and expired, your account will automatically become a free registered guest.","supports":"what is kept, and the free account"},{"id":"s7","url":"https://help.ancestry.com/hc/en-us/articles/53933302397331-Canceling-a-Membership","title":"Canceling a Membership (Ancestry Support)","publisher":"vendor","quote":"If your Archives, Newspapers.com, or Fold3 membership is bundled with your Ancestry membership, canceling your Ancestry membership will also cancel access to these brands.","supports":"bundled brands end too"},{"id":"s8","url":"https://help.ancestry.com/hc/en-us/articles/53933302336403-Managing-a-Membership-Purchased-in-the-Ancestry-App","title":"Managing a Membership Purchased in the Ancestry App (Ancestry Support)","publisher":"vendor","quote":"When you buy a membership through the app, the membership must be canceled by the company you bought it through.","supports":"app purchases cancel with the store"},{"id":"s9","url":"https://help.ancestry.com/hc/en-us/articles/53933302336403-Managing-a-Membership-Purchased-in-the-Ancestry-App","title":"Managing a Membership Purchased in the Ancestry App (Ancestry Support)","publisher":"vendor","quote":"Ancestry memberships purchased through the Ancestry app are purchased through the Apple App Store (if you have an iPhone) or Google Play","supports":"the Apple and Google Play routes"},{"id":"s10","url":"https://help.ancestry.com/hc/en-us/articles/53933302336403-Managing-a-Membership-Purchased-in-the-Ancestry-App","title":"Managing a Membership Purchased in the Ancestry App (Ancestry Support)","publisher":"vendor","quote":"or from Amazon, if you downloaded the Amazon Appstore.","supports":"the Amazon route"},{"id":"s11","url":"https://help.ancestry.com/hc/en-us/articles/53933302336403-Managing-a-Membership-Purchased-in-the-Ancestry-App","title":"Managing a Membership Purchased in the Ancestry App (Ancestry Support)","publisher":"vendor","quote":"Refunds purchased through the Ancestry app are handled by the company you purchased the membership through.","supports":"refunds for app purchases"},{"id":"s12","url":"https://help.ancestry.com/hc/en-us/articles/53933300904083-Ancestry-Accounts-after-Cancellation","title":"Ancestry Accounts after Cancellation (Ancestry Support)","publisher":"vendor","quote":"unless the records are free (or already downloaded), you can’t see the record images or transcriptions (including those already attached to your family trees).","supports":"what you lose"},{"id":"s13","url":"https://www.ancestry.com/c/legal/renewal-cancellation-terms","title":"Ancestry Renewal and Cancellation Terms","publisher":"vendor","quote":"Monthly subscriptions may be cancelled at any time prior to two business days before your renewal date but are not eligible for a refund","supports":"monthly notice and no refund"},{"id":"s14","url":"https://www.ancestry.com/c/legal/renewal-cancellation-terms","title":"Ancestry Renewal and Cancellation Terms","publisher":"vendor","quote":"you may cancel at any time prior to two days before the end of the trial period and incur no further charge.","supports":"trial notice"},{"id":"s15","url":"https://www.ancestry.com/c/legal/renewal-cancellation-terms","title":"Ancestry Renewal and Cancellation Terms","publisher":"vendor","quote":"during the first 14 days of your first subscription term with Ancestry you may either (1) cancel immediately for a full refund and immediate loss of access","supports":"the 14-day refund for upfront memberships"},{"id":"s16","url":"https://www.ancestry.com/c/legal/renewal-cancellation-terms","title":"Ancestry Renewal and Cancellation Terms","publisher":"vendor","quote":"For subscriptions purchased on www.ancestry.com, cancellation fees are the lesser of (i) $25 USD for 6-month subscriptions or $50 USD for 12-month subscriptions","supports":"installment cancellation fees"},{"id":"s17","url":"https://www.ancestry.com/c/legal/abm","title":"Annual Billed Monthly Subscription & DNA Cancellation Policy (Ancestry)","publisher":"vendor","quote":"You may opt out of renewing your subscription by calling Ancestry at 1-800-262-3787 at least two days before the renewal date.","supports":"the phone route and notice"},{"id":"s18","url":"https://www.ancestry.com/c/legal/abm","title":"Annual Billed Monthly Subscription & DNA Cancellation Policy (Ancestry)","publisher":"vendor","quote":"If you decide to cancel during your first three months, you will be billed an early termination fee that will increase $10/month for each month of your active annual subscription.","supports":"early termination fee in the first three months"},{"id":"s19","url":"https://www.ancestry.com/c/legal/abm","title":"Annual Billed Monthly Subscription & DNA Cancellation Policy (Ancestry)","publisher":"vendor","quote":"If you cancel after month three, you will be charged 25% of the remaining annual subscription amount.","supports":"early termination fee after month three"},{"id":"s20","url":"https://help.ancestry.com/hc/en-us/articles/53933269924883-Pausing-a-Membership","title":"Pausing a Membership (Ancestry Support)","publisher":"vendor","quote":"Pausing your membership allows you to delay your next renewal payment for one or two months at the end of your current billing cycle.","supports":"pausing"},{"id":"s21","url":"https://help.ancestry.com/hc/en-us/articles/53933269924883-Pausing-a-Membership","title":"Pausing a Membership (Ancestry Support)","publisher":"vendor","quote":"Some memberships cannot be paused, including free trials, installment memberships, gift memberships, family plan memberships, preserve my tree memberships, and memberships purchased through Ancestry's app.","supports":"which memberships can't pause"},{"id":"s22","url":"https://help.ancestry.com/hc/en-us/articles/53933300904083-Ancestry-Accounts-after-Cancellation","title":"Ancestry Accounts after Cancellation (Ancestry Support)","publisher":"vendor","quote":"Before deleting a tree from your account, save a copy of it by downloading it to your computer as a GEDCOM file.","supports":"exporting a tree"},{"id":"s23","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"s24","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"the Google Play steps"},{"id":"s25","url":"https://help.ancestry.com/hc/en-us/articles/53933302397331-Canceling-a-Membership","title":"Canceling a Membership (Ancestry Support)","publisher":"vendor","quote":"If asked, choose if you want to pause, switch, keep, or cancel your membership, then click Continue.","supports":"the pause, switch, keep or cancel choice"},{"id":"s26","url":"https://www.ancestry.com/c/legal/renewal-cancellation-terms","title":"Ancestry Renewal and Cancellation Terms","publisher":"vendor","quote":"during the first 14 days of your first subscription term you may either (1) cancel immediately for a full refund of the first month's fee and immediate loss of access","supports":"the 14-day first-month refund for longer memberships billed monthly"},{"id":"s27","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"For the subscription you want to cancel, click Manage. Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.","supports":"the Google Play confirmation pop-up step"},{"id":"s28","url":"https://help.ancestry.com/hc/en-us/articles/53933302336403-Managing-a-Membership-Purchased-in-the-Ancestry-App","title":"Managing a Membership Purchased in the Ancestry App (Ancestry Support)","publisher":"vendor","quote":"Uninstalling the Ancestry app will not cancel your membership.","supports":"uninstalling the app doesn't cancel"},{"id":"s29","url":"https://www.ancestry.com/c/legal/abm","title":"Annual Billed Monthly Subscription & DNA Cancellation Policy (Ancestry)","publisher":"vendor","quote":"If you decide to cancel the AncestryDNA service within the first 30 days of placing your order but after you have returned a DNA sample, you will be charged $50.","supports":"the DNA-kit charge within 30 days"},{"id":"s30","url":"https://www.ancestry.com/c/legal/abm","title":"Annual Billed Monthly Subscription & DNA Cancellation Policy (Ancestry)","publisher":"vendor","quote":"If you decide to cancel your AncestryDNA service after the first 30 days, you will be billed $99 less $9 for each month of your active annual subscription","supports":"the DNA-kit charge after 30 days"},{"id":"s31","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm an Apple cancellation"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Amazon's own cancel steps for Amazon Appstore subscriptions couldn't be checked, so that route rests on Ancestry's page only","When access ends and how cancellation is confirmed for app-store memberships is not stated by Ancestry","Whether the Annual Billed Monthly plan is still sold, and when its access ends after opting out, is not stated"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Direct route refund: added the 14-day first-month refund for longer memberships billed monthly (Renewal and Cancellation Terms)","Annual Billed Monthly route fees: added the AncestryDNA cancellation charges for plans that came with a DNA kit","Direct route step 3: the pause/switch/keep/cancel choice and the reasons screen each need Continue","Google Play route: added the confirmation pop-up step with a source","Tips: uninstalling the app doesn't cancel an app-store membership","Apple route: added confirm_by (red expiration message)"]}},"delete_account":{"url":"https://www.ancestry.com/account/data/user/delete","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/ancestry","json":"https://stackcut.io/exits/ancestry.json","evidence":{"packet_revision":"a52f4303d3ab3f11d5108945e57aab8e718780b33d15e45fb43985eec181529b","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"ancestry--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"ancestry--sales-contract--r2","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"ancestry--apple-app-store--r3","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"ancestry--google-play--r4","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"ancestry--amazon--r5","channel":"amazon","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"anthropic_api","name":"Anthropic API (Claude Developer Platform)","category":"developer_tools","website":"https://platform.claude.com","domains":["platform.claude.com","anthropic.com"],"summary":"No cancel button exists for API billing: turn off auto-reload in Settings > Billing and stop calling the API, or pay any balance and delete the Console organization. Credits are non-refundable and expire after a year. The Commercial Terms can also be ended by written notice.","routes":[{"channel":"direct_web","label":"Prepaid API credits (Console)","applies_to":"Console organizations that buy prepaid usage credits, including auto-reload purchases","who":"A Console user with the Admin or Billing role manages billing; the help center doesn't name a role for auto-reload specifically","method":"self_serve","start_url":"https://platform.claude.com/settings/billing","steps":[{"do":"Open Settings > Billing in the Console","expect":"Auto-reload"},{"do":"Click Edit in the Auto-reload section and toggle auto-reload off","expect":null},{"do":"Stop sending API requests. Once the credit balance runs out, the API and playground stop working until you add more","expect":null}],"confirm_by":null,"effective":"Auto-reload stops buying credits as soon as it is off. Remaining credits can still be used until they run out or expire","notice":null,"refund":"All credit purchases are non-refundable. Credits expire one year from the purchase date, and the expiration date can't be extended","fees":null,"source_ids":["s1","s3","s4","s5","s6","s24","s25"]},{"channel":"direct_web","label":"Delete the Console organization","applies_to":"The whole Console organization, including every member and its API keys","who":"Console Admins can request it from Settings > Organization. The privacy article says organization deletion must be requested by the Primary Owner","method":"self_serve","start_url":"https://platform.claude.com/settings/organization","steps":[{"do":"Pay any outstanding balance first from Settings > Billing","expect":null},{"do":"Sign in as a Console Admin, open Settings > Organization and click Delete organization","expect":"Acknowledge & continue"},{"do":"Click Acknowledge & continue, type the confirmation text the modal asks for, then click Delete this organization","expect":"Organization deleted"},{"do":"If the flow says the organization can't be deleted this way, contact Anthropic Support","expect":null}],"confirm_by":"An \"Organization deleted\" confirmation appears in the upper right corner of the screen","effective":"On confirmation, for every user in the organization. Support can restore account data within seven days of deletion; after that it can't be reversed","notice":null,"refund":null,"fees":null,"source_ids":["s7","s8","s9","s10","s11","s12","s21","s26","s27"]},{"channel":"sales_contract","label":"Written notice under the Commercial Terms","applies_to":"Any organization using the API under Anthropic's Commercial Terms of Service, including organizations billed monthly in arrears","who":"The customer organization","method":"email","start_url":null,"steps":[{"do":"Send written notice that you are terminating the Commercial Terms to notices@anthropic.com","expect":null},{"do":"Pay fees your account has incurred; monthly-billed organizations receive a Stripe invoice at the end of each calendar month","expect":null}],"confirm_by":null,"effective":"Either party can terminate at any time for convenience with Notice. After termination, the customer can no longer access the Services","notice":"Written Notice, sent to notices@anthropic.com. The terms require 30 days' prior Notice only when Anthropic terminates for convenience","refund":"All credit purchases are non-refundable","fees":"The customer is responsible for fees its account incurred, at the rates on the Model Pricing Page","source_ids":["s2","s5","s14","s15","s17","s18","s28"]}],"pay_less":[{"type":"discount_program","what":"Run non-urgent work through the Batch API: a 50% discount on both input and output tokens","evidence":"documented","source_ids":["s29"]},{"type":"discount_program","what":"Use prompt caching to reuse repeated context across calls at a fraction of the standard input price","evidence":"documented","source_ids":["s30"]},{"type":"downgrade","what":"Move simple tasks to a cheaper model: Haiku for simple tasks, Sonnet for most production workloads, Opus only for the most complex reasoning","evidence":"documented","source_ids":["s31"]},{"type":"bundle","what":"If you pay for a Max or Team plan, link one Console organization to it to receive monthly API credits; unused credits expire at the end of each billing cycle","evidence":"documented","source_ids":["s32","s33","s35"]}],"export":[],"after_cancel":{"access_until":"Deleting the organization ends access for every user in it. For prepaid use, calls stop when the balance runs out. Ending the Commercial Terms ends access to the Services","data_kept":"Inputs and outputs are deleted within 30 days of receipt or generation by default, with exceptions such as files kept under your control (Files API). Support can restore a deleted organization's account data within seven days","you_lose":["Unused credits, which expire if you close your account and cannot be recovered","Access for every member of the organization","The organization's account data after the seven-day restore window"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Turning off auto-reload is the step that stops new credit purchases; the help center describes no separate cancel button for prepaid API use","Deleting the organization affects every user in it, so tell them first, and back up anything you need","Pay any outstanding balance before you can delete the organization","If the Console organization gets monthly API credits from a Max or Team plan, cancelling that plan stops new credits; credits already issued stay usable until they expire"]},"sources":[{"id":"s1","url":"https://support.claude.com/en/articles/8977456-how-do-i-pay-for-my-claude-api-usage","title":"How do I pay for my Claude API usage?","publisher":"vendor","quote":"Claude API and playground usage is billed through prepaid usage credits.","supports":"how API usage is billed"},{"id":"s2","url":"https://support.claude.com/en/articles/8977456-how-do-i-pay-for-my-claude-api-usage","title":"How do I pay for my Claude API usage?","publisher":"vendor","quote":"Some organizations are billed monthly in arrears instead of buying credits upfront.","supports":"monthly billing for some organizations"},{"id":"s3","url":"https://support.claude.com/en/articles/8977456-how-do-i-pay-for-my-claude-api-usage","title":"How do I pay for my Claude API usage?","publisher":"vendor","quote":"Toggle auto-reload on or off.","supports":"turning auto-reload off"},{"id":"s4","url":"https://support.claude.com/en/articles/8977456-how-do-i-pay-for-my-claude-api-usage","title":"How do I pay for my Claude API usage?","publisher":"vendor","quote":"If you run out of credits, you can no longer call the API or use the playground until you add more.","supports":"what happens when credits run out"},{"id":"s5","url":"https://support.claude.com/en/articles/8977456-how-do-i-pay-for-my-claude-api-usage","title":"How do I pay for my Claude API usage?","publisher":"vendor","quote":"All credit purchases are non-refundable.","supports":"credit purchases are not refunded"},{"id":"s6","url":"https://support.claude.com/en/articles/8977456-how-do-i-pay-for-my-claude-api-usage","title":"How do I pay for my Claude API usage?","publisher":"vendor","quote":"Credits expire one year from the purchase date, and the expiration date can't be extended.","supports":"credit expiry"},{"id":"s7","url":"https://support.claude.com/en/articles/10366376-how-can-i-delete-my-claude-console-account","title":"How can I delete my Claude Console account?","publisher":"vendor","quote":"Only Console Admins can request deletion.","supports":"who can delete from the Console"},{"id":"s8","url":"https://support.claude.com/en/articles/10366376-how-can-i-delete-my-claude-console-account","title":"How can I delete my Claude Console account?","publisher":"vendor","quote":"You must pay this outstanding balance before you're able to move forward with the deletion process.","supports":"an outstanding balance blocks deletion"},{"id":"s9","url":"https://support.claude.com/en/articles/10366376-how-can-i-delete-my-claude-console-account","title":"How can I delete my Claude Console account?","publisher":"vendor","quote":"Deletion affects all users within the organization, so ensure they are notified prior to deletion.","supports":"every member is affected"},{"id":"s10","url":"https://support.claude.com/en/articles/10366376-how-can-i-delete-my-claude-console-account","title":"How can I delete my Claude Console account?","publisher":"vendor","quote":"this action cannot be reversed after seven days","supports":"the seven-day window to restore"},{"id":"s11","url":"https://support.claude.com/en/articles/10366376-how-can-i-delete-my-claude-console-account","title":"How can I delete my Claude Console account?","publisher":"vendor","quote":"You will see an \"Organization deleted\" confirmation in the upper right corner of your screen.","supports":"how to confirm deletion"},{"id":"s12","url":"https://support.claude.com/en/articles/10366376-how-can-i-delete-my-claude-console-account","title":"How can I delete my Claude Console account?","publisher":"vendor","quote":"Delete this organization","supports":"the final button"},{"id":"s13","url":"https://support.claude.com/en/articles/16608069-understanding-your-claude-api-invoices","title":"Understanding your Claude API invoices","publisher":"vendor","quote":"Invoices are also available in the Console to users with the Admin or Billing role","supports":"who can view invoices"},{"id":"s14","url":"https://www.anthropic.com/legal/commercial-terms","title":"Commercial Terms of Service","publisher":"vendor","quote":"These Terms start on the Effective Date and continue until terminated","supports":"the standard terms have no fixed term"},{"id":"s15","url":"https://www.anthropic.com/legal/commercial-terms","title":"Commercial Terms of Service","publisher":"vendor","quote":"Each party may terminate these Terms at any time for convenience with Notice, except Anthropic must provide 30 days prior Notice.","supports":"either party can terminate for convenience; only Anthropic must give 30 days"},{"id":"s17","url":"https://www.anthropic.com/legal/commercial-terms","title":"Commercial Terms of Service","publisher":"vendor","quote":"any Notices provided under these Terms may be delivered electronically to the address provided to Anthropic if to Customer; and to notices@anthropic.com if to Anthropic","supports":"where to send notice"},{"id":"s18","url":"https://www.anthropic.com/legal/commercial-terms","title":"Commercial Terms of Service","publisher":"vendor","quote":"Customer is responsible for fees incurred by its account, at the rates specified on the Model Pricing Page","supports":"fees follow the model pricing"},{"id":"s19","url":"https://www.anthropic.com/legal/credit-terms","title":"Supplemental Credits Terms","publisher":"vendor","quote":"Credits will also automatically expire if Customer closes its Anthropic account and cannot be recovered.","supports":"unused credits expire when the account closes"},{"id":"s20","url":"https://www.anthropic.com/legal/credit-terms","title":"Supplemental Credits Terms","publisher":"vendor","quote":"Credits are not legal tender or currency of any kind and have no cash value.","supports":"credits have no cash value"},{"id":"s21","url":"https://privacy.claude.com/en/articles/7996865-deleting-commercial-anthropic-accounts","title":"Deleting commercial Anthropic accounts","publisher":"vendor","quote":"Note that organization level account deletion requests must be made by your accounts Primary Owner.","supports":"who must request organization deletion"},{"id":"s22","url":"https://privacy.claude.com/en/articles/7996866-how-long-do-you-store-my-organization-s-data","title":"How long do you store my organization's data?","publisher":"vendor","quote":"we automatically delete inputs and outputs on our backend within 30 days of receipt or generation","supports":"API inputs and outputs are kept up to 30 days"},{"id":"s23","url":"https://privacy.claude.com/en/articles/7996875-can-you-delete-data-that-i-sent-via-api","title":"Can you delete data that I sent via API?","publisher":"vendor","quote":"For paid API customers, we do not support ad hoc deletion.","supports":"no self-serve deletion of API data"},{"id":"s24","url":"https://support.claude.com/en/articles/8977456-how-do-i-pay-for-my-claude-api-usage","title":"How do I pay for my Claude API usage?","publisher":"vendor","quote":"On the Billing page, click \"Edit\" in the Auto-reload section.","supports":"where auto-reload is turned off"},{"id":"s25","url":"https://support.claude.com/en/articles/8977456-how-do-i-pay-for-my-claude-api-usage","title":"How do I pay for my Claude API usage?","publisher":"vendor","quote":"Log in to the Console with an Admin or Billing role.","supports":"roles that manage billing"},{"id":"s26","url":"https://support.claude.com/en/articles/10366376-how-can-i-delete-my-claude-console-account","title":"How can I delete my Claude Console account?","publisher":"vendor","quote":"There are some scenarios where you will need to contact our team to delete your account.","supports":"some organizations need Support to delete"},{"id":"s27","url":"https://support.claude.com/en/articles/10366376-how-can-i-delete-my-claude-console-account","title":"How can I delete my Claude Console account?","publisher":"vendor","quote":"our Support team can restore your account data within seven days of deletion","supports":"the seven-day restore window"},{"id":"s28","url":"https://www.anthropic.com/legal/commercial-terms","title":"Commercial Terms of Service","publisher":"vendor","quote":"Upon termination, Customer may no longer access the Services.","supports":"access ends on termination"},{"id":"s29","url":"https://platform.claude.com/docs/en/about-claude/pricing","title":"Pricing (Claude API docs)","publisher":"vendor","quote":"The Batch API allows asynchronous processing of large volumes of requests with a 50% discount on both input and output tokens.","supports":"Batch API discount"},{"id":"s30","url":"https://platform.claude.com/docs/en/about-claude/pricing","title":"Pricing (Claude API docs)","publisher":"vendor","quote":"Prompt caching reduces costs and latency by reusing previously processed portions of your prompt across API calls.","supports":"prompt caching lowers cost"},{"id":"s31","url":"https://platform.claude.com/docs/en/about-claude/pricing","title":"Pricing (Claude API docs)","publisher":"vendor","quote":"Choose Haiku for simple tasks, Sonnet for most production workloads, and Opus for the most complex reasoning","supports":"choosing a cheaper model"},{"id":"s32","url":"https://support.claude.com/en/articles/17154008-monthly-api-credits-for-max-and-team-plans","title":"Monthly API credits for Max and Team plans","publisher":"vendor","quote":"Available on Max and Team plans, including discounted Team plans.","supports":"which plans include monthly API credits"},{"id":"s33","url":"https://support.claude.com/en/articles/17154008-monthly-api-credits-for-max-and-team-plans","title":"Monthly API credits for Max and Team plans","publisher":"vendor","quote":"To claim your credit, you link a Claude Console organization to your plan.","supports":"credits go to a linked Console organization"},{"id":"s34","url":"https://support.claude.com/en/articles/17154008-monthly-api-credits-for-max-and-team-plans","title":"Monthly API credits for Max and Team plans","publisher":"vendor","quote":"New credits stop. Credits you already have stay usable until they expire.","supports":"what happens to plan credits when the plan ends"},{"id":"s35","url":"https://support.claude.com/en/articles/17154008-monthly-api-credits-for-max-and-team-plans","title":"Monthly API credits for Max and Team plans","publisher":"vendor","quote":"Unused credits expire at the end of each billing cycle.","supports":"plan credits don't roll over"},{"id":"s36","url":"https://privacy.claude.com/en/articles/7996866-how-long-do-you-store-my-organization-s-data","title":"How long do you store my organization's data?","publisher":"vendor","quote":"When you use a service with longer retention under your control (e.g. Files API)","supports":"files kept under your control are an exception"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["The help center doesn't describe a cancel step for prepaid API use; turning off auto-reload and deleting the organization are the documented controls","The help center and privacy article give different routes for deleting an API organization (Console Admins from Settings > Organization, or the Primary Owner through Support); confirm which applies to your account","Whether usage after closing is invoiced, and what a final invoice looks like, isn't documented","Negotiated enterprise agreements can set their own term, notice and fees, and aren't public","Self-serve data export isn't documented for API organizations; the export help covers Team and Enterprise plans","Removing a saved card isn't documented; the help center covers changing it"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Billing route: Admin or Billing role manages billing; auto-reload is turned off with Edit in the Auto-reload section","Delete route: dropped 'immediately' (not stated); added the Support fallback when self-service deletion isn't allowed","Commercial Terms route: the customer can terminate at any time for convenience by written notice to notices@anthropic.com (the 30 days apply only to Anthropic); access ends on termination","Credit-terms quote replaced: the old quote didn't say what it was cited for","Added ways to pay less: Batch API (50% off), prompt caching, cheaper models, and monthly API credits included with Max and Team plans","Data kept: noted the Files API exception to 30-day deletion"]}},"page":"https://stackcut.io/cancel/anthropic_api","json":"https://stackcut.io/exits/anthropic_api.json","evidence":{"packet_revision":"de8710df373bafabf1511240694f8960afdb047d3cd47d8e1f09cde3995fc151","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"anthropic-api--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"anthropic-api--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"anthropic-api--sales-contract--r3","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"anydesk","name":"AnyDesk","category":"productivity","website":"https://anydesk.com","domains":["anydesk.com","my.anydesk.com","support.anydesk.com"],"summary":"Turn off auto-renewal in my.anydesk: on my.anydesk II open the License tab, then Cancel Subscription; on my.anydesk I open Settings, General, then Cancel Subscription. Do it at least 30 days before the license expires, or it renews for another year. No refund for cancelling is stated.","routes":[{"channel":"direct_web","applies_to":"Annual license subscriptions managed in my.anydesk","who":"Whoever signs in to my.anydesk for the license. The article doesn't say which roles can cancel","method":"self_serve","start_url":"https://my.anydesk.com","steps":[{"do":"Sign in to my.anydesk","expect":null},{"do":"On my.anydesk II, go to the License tab and, in the Subscription section, click Cancel Subscription","expect":"Yes, cancel subscription"},{"do":"On my.anydesk I, go to Settings, open the General tab, scroll to the bottom and click Cancel Subscription","expect":"Yes, cancel subscription"},{"do":"In the confirmation dialog, select Yes, cancel subscription","expect":null}],"confirm_by":null,"effective":"The license stays active until the end of the current billing period, then the account moves to the free plan","notice":"At least 30 days before the license expiration date, or the license renews automatically","refund":"No refund for cancelling is stated. The terms' pro-rata refund of advance payments applies when the contract is terminated for cause","fees":"No cancellation fee is stated. Payment is owed regardless of reduced use of the purchased services","source_ids":["s1","s2","s3","s4","s5","s7","s8","s9","s10","s15","s16"]},{"channel":"sales_contract","applies_to":"Annual license contracts under the AnyDesk Terms: a 12-month initial term that renews automatically for 12 months at a time","who":"The customer on the contract","method":"letter","start_url":null,"steps":[{"do":"Send written notice of cancellation so it arrives at least 30 days before the end of the current term","expect":null},{"do":"If you need help with the cancellation, submit a request through the my.anydesk contact form for the Customer Success Team","expect":null}],"confirm_by":null,"effective":"At the end of the current term. Ordinary termination is excluded during a Subscription Period, so the license runs to the end of the period","notice":"At least 30 days before the end of the Initial Term or Renewal Term","refund":"No refund for cancelling is stated. The pro-rata refund of advance payments in the terms applies when the contract is terminated for cause","fees":"Fees are invoiced upfront for each Subscription Period, and payment is owed regardless of reduced use","source_ids":["s11","s12","s13","s14","s15","s16","s17","s23","s25"]}],"pay_less":[{"type":"free_plan","what":"A free version for personal use, with a limited set of features and support. Your account moves to it when a paid license ends","evidence":"documented","seen":null,"source_ids":["s22","s9"]}],"export":[],"after_cancel":{"access_until":"The end of the current billing period","data_kept":"Customer data processed for the contract is deleted in accordance with applicable laws; no number of days is stated. To ask for deletion, email privacy@anydesk.com once the license has ended","you_lose":["Access to any data stored in the AnyDesk software","Paid license features, once the account moves to the free plan"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancel at least 30 days before the license expiration date, or it renews automatically for another 12 months","AnyDesk emails a reminder 30 days before the license expires","A trial becomes a paid Subscription Period unless it is ended before the trial ends, with the End Subscription button or written notice","The terms make you responsible for exporting data before the subscription period ends","Deleting the my.anydesk user account is separate from cancelling; AnyDesk deletes data only after the license is no longer active"]},"sources":[{"id":"s1","url":"https://support.anydesk.com/docs/manage-license-subscription","title":"Manage license subscription","publisher":"vendor","quote":"you can cancel the subscription through my.anydesk","supports":"cancelling is done in my.anydesk"},{"id":"s2","url":"https://support.anydesk.com/docs/manage-license-subscription","title":"Manage license subscription","publisher":"vendor","quote":"On the General tab, scroll down to the bottom of the page and click Cancel Subscription.","supports":"the my.anydesk I steps (after Settings)"},{"id":"s3","url":"https://support.anydesk.com/docs/manage-license-subscription","title":"Manage license subscription","publisher":"vendor","quote":"Go to the License tab.","supports":"the my.anydesk II menu"},{"id":"s4","url":"https://support.anydesk.com/docs/manage-license-subscription","title":"Manage license subscription","publisher":"vendor","quote":"In the Subscription section, click Cancel Subscription.","supports":"the my.anydesk II button"},{"id":"s5","url":"https://support.anydesk.com/docs/manage-license-subscription","title":"Manage license subscription","publisher":"vendor","quote":"In the confirmation dialog, select Yes, cancel subscription.","supports":"the confirmation step"},{"id":"s6","url":"https://support.anydesk.com/docs/manage-license-subscription","title":"Manage license subscription","publisher":"vendor","quote":"You'll get an email reminder 30 days before your license expires.","supports":"the renewal reminder email"},{"id":"s7","url":"https://support.anydesk.com/docs/manage-license-subscription","title":"Manage license subscription","publisher":"vendor","quote":"Your license will remain active until the end of the current billing period.","supports":"when access ends"},{"id":"s8","url":"https://support.anydesk.com/docs/manage-license-subscription","title":"Manage license subscription","publisher":"vendor","quote":"You must cancel at least 30 days before your license expiration date to avoid auto-renewal.","supports":"the 30-day deadline"},{"id":"s9","url":"https://support.anydesk.com/docs/manage-license-subscription","title":"Manage license subscription","publisher":"vendor","quote":"your account moves to the free plan","supports":"what happens after the license ends"},{"id":"s10","url":"https://support.anydesk.com/docs/how-can-i-cancel-my-contract","title":"How can I cancel my contract?","publisher":"vendor","quote":"Cancellations must be submitted at least 30 days before your license renewal date to be accepted.","supports":"the 30-day deadline for cancellations"},{"id":"s11","url":"https://support.anydesk.com/docs/how-can-i-cancel-my-contract","title":"How can I cancel my contract?","publisher":"vendor","quote":"If you need assistance with your cancellation request, submit a request through the my.anydesk contact form and our Customer Success Team will assist you.","supports":"help with cancelling through the contact form"},{"id":"s12","url":"https://anydesk.com/en/terms","title":"AnyDesk Terms & Conditions","publisher":"vendor","quote":"Cancellation can be made in writing or via the Customer portal","supports":"written cancellation is allowed"},{"id":"s13","url":"https://anydesk.com/en/terms","title":"AnyDesk Terms & Conditions","publisher":"vendor","quote":"at least thirty (30) days prior to the end of the Initial Term or Renewal Term","supports":"the 30-day notice under the terms"},{"id":"s14","url":"https://anydesk.com/en/terms","title":"AnyDesk Terms & Conditions","publisher":"vendor","quote":"Ordinary termination rights shall be excluded during the respective Subscription Period.","supports":"no ordinary termination mid-period"},{"id":"s15","url":"https://anydesk.com/en/terms","title":"AnyDesk Terms & Conditions","publisher":"vendor","quote":"If the Contract is terminated for cause, Customer is responsible for paying all fees","supports":"the pro-rata refund is tied to termination for cause"},{"id":"s16","url":"https://anydesk.com/en/terms","title":"AnyDesk Terms & Conditions","publisher":"vendor","quote":"Payment is owed regardless of the Customer’s reduced use of any purchased ANYDESK Services.","supports":"payment continues when use drops"},{"id":"s17","url":"https://anydesk.com/en/terms","title":"AnyDesk Terms & Conditions","publisher":"vendor","quote":"ANYDESK will invoice the fee upfront for each Subscription Period.","supports":"fees are billed upfront each period"},{"id":"s18","url":"https://anydesk.com/en/terms","title":"AnyDesk Terms & Conditions","publisher":"vendor","quote":"it is the Customer’s sole responsibility to export any data before the end of the Subscription Period","supports":"the customer must export data before the period ends"},{"id":"s19","url":"https://anydesk.com/en/terms","title":"AnyDesk Terms & Conditions","publisher":"vendor","quote":"Customer will no longer have access to any data stored in the ANYDESK Software.","supports":"data access ends"},{"id":"s20","url":"https://anydesk.com/en/terms","title":"AnyDesk Terms & Conditions","publisher":"vendor","quote":"by clicking the “End Subscription” button","supports":"ending a trial"},{"id":"s21","url":"https://anydesk.com/en/terms","title":"AnyDesk Terms & Conditions","publisher":"vendor","quote":"Customer data processed for fulfilling the Contract will be deleted in accordance with applicable laws","supports":"how data is handled after the contract ends"},{"id":"s22","url":"https://anydesk.com/en/pricing","title":"AnyDesk pricing","publisher":"vendor","quote":"AnyDesk is free for personal use and offers a limited set of features and support.","supports":"the free version"},{"id":"s23","url":"https://anydesk.com/en/terms","title":"AnyDesk Terms & Conditions","publisher":"vendor","quote":"The Contract will automatically renew for successive twelve (12) months","supports":"automatic 12-month renewal"},{"id":"s24","url":"https://anydesk.com/en/terms","title":"AnyDesk Terms & Conditions","publisher":"vendor","quote":"the Customer will automatically enter into a paid Subscription Period","supports":"a trial converts to paid if not cancelled"},{"id":"s25","url":"https://support.anydesk.com/docs/what-is-the-notice-period-for-ending-my-contract","title":"What is the notice period for ending my contract?","publisher":"vendor","quote":"AnyDesk licenses are based on an annual subscription model and renew automatically each year.","supports":"licenses are annual and renew automatically"},{"id":"s26","url":"https://support.anydesk.com/docs/how-to-delete-your-account-and-request-your-data-to-be-deleted","title":"How to delete my account and data?","publisher":"vendor","quote":"We can only delete your data if your license is not active and has been terminated.","supports":"data deletion only after the license ends"},{"id":"s27","url":"https://support.anydesk.com/docs/how-to-delete-your-account-and-request-your-data-to-be-deleted","title":"How to delete my account and data?","publisher":"vendor","quote":"If you wish to delete your data, please contact us at privacy@anydesk.com.","supports":"how to request data deletion"},{"id":"s28","url":"https://anydesk.com/en/terms","title":"AnyDesk Terms & Conditions","publisher":"vendor","quote":"Customer may purchase ANYDESK Services through an authorized reseller or distributor","supports":"licenses can be bought from resellers"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Which roles in a company account can cancel a license in my.anydesk isn't stated on AnyDesk's help pages","AnyDesk's help pages don't say what confirmation is sent after a cancellation","The terms say the customer must export data before the subscription period ends, but AnyDesk's help pages don't describe how to export it or in what format","No number of days is given for keeping data after the license ends","Licenses bought through an authorized reseller: the terms say the reseller's agreement sets the payment terms, but AnyDesk's help pages don't describe cancelling through a reseller"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Refund: the terms' pro-rata refund applies only when the contract is terminated for cause, not to a normal cancellation; the draft implied a refund on any contract end","Contract route: the my.anydesk contact form is for help with a cancellation; the terms' written notice is the alternative to the portal","Added the 30-day reminder email, the automatic 12-month renewal and trial conversion","Added that deleting the user account is separate from cancelling and data is deleted only after the license ends","Replaced one-word quotes with full step sentences; the Terms and pricing pages were confirmed by reading them, as the automatic quote check can't load anydesk.com"]}},"page":"https://stackcut.io/cancel/anydesk","json":"https://stackcut.io/exits/anydesk.json","evidence":{"packet_revision":"258ddd5f01b7232e50db63c02b706566f368215cf67657422deab9ee04b4122f","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"anydesk--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"anydesk--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"apollo","name":"Apollo.io","category":"marketing_sales","website":"https://www.apollo.io","domains":["apollo.io"],"summary":"An admin cancels in Admin Settings, Plan overview, Cancel Plan (select paid teams only; others go through Apollo support or their account manager). It takes effect at the end of the plan term. The Terms require written notice of non-renewal 30 days before the term ends, and payments are nonrefundable.","routes":[{"channel":"direct_web","applies_to":"Self-serve paid Apollo plans that show the Cancel Plan option (only select paid teams have it)","who":"An Apollo admin","method":"self_serve","start_url":null,"steps":[{"do":"Launch Apollo and click Admin Settings, then Plan overview (the help center's FAQ also names it Settings, then Billing and credits, then Plan overview)","expect":"Cancel Plan"},{"do":"Scroll to the bottom of the plan overview and click Cancel Plan","expect":"a pop-up asking for a reason"},{"do":"Select a reason for the cancellation from the dropdown","expect":null},{"do":"Review and confirm the plan cancellation","expect":null}],"confirm_by":"The plan overview shows the cancellation as pending, with a Reactivate plan option, until the end of the plan term","effective":"The account goes into pending cancellation and the plan ends at the end of the current plan term; until then you can keep using the account and existing credits","notice":"The Terms renew each subscription term automatically unless written notice of non-renewal is given at least 30 days before the term ends (through account settings where available, or support@apollo.io)","refund":"Subscriptions are non-cancelable during the term and all payments are nonrefundable; there are no refunds for partly used services or for mid-term downgrades","fees":null,"source_ids":["ap1","ap2","ap3","ap4","ap5","ap6","ap7","ap8","ap9","ap10","ap11","ap12","ap13","ap14","ap15","ap16","ap26","ap29"]},{"channel":"sales_contract","applies_to":"Accounts opened with the Apollo sales team, and teams that don't see the Cancel Plan option","who":"An Apollo admin, through Apollo support or the account manager","method":"email","start_url":null,"steps":[{"do":"Check your Order Form for the subscription term, its end date and any renewal or notice terms: the Order Form takes precedence over the online Terms if they conflict","expect":null},{"do":"At least 30 days before the term ends (earlier if your Order Form requires it), send written notice of non-renewal to support@apollo.io, the address the Terms name, and tell your account manager","expect":null}],"confirm_by":null,"effective":"At the end of the current term","notice":"Written notice of non-renewal at least 30 days before the end of the subscription term, unless your Order Form sets different terms; otherwise it renews for another term of the same length","refund":"Subscriptions are non-cancelable during the term and all payments are nonrefundable","fees":null,"source_ids":["ap10","ap11","ap12","ap13","ap16","ap14","ap27","ap26"]}],"pay_less":[{"type":"free_plan","what":"Switch to the Free plan: you're limited to 1 seat and lose all other seats 10 days after downgrading","evidence":"documented","source_ids":["ap17"]},{"type":"downgrade","what":"Where Apollo permits the change, a lower plan changes access immediately and the lower price starts next plan term; no refund for unused current-cycle time. Confirm annual-plan eligibility and your Order Form before changing.","evidence":"documented","source_ids":["ap18","ap15","ap14","ap28"]},{"type":"seat_reduction","what":"Ask Apollo to confirm whether your plan permits fewer seats. The pricing FAQ describes immediate access changes and a lower price next term, but the Terms prohibit decreasing seats during a Term. Follow your Order Form and obtain written eligibility confirmation before changing.","evidence":"documented","source_ids":["ap19","ap28","ap15","ap31"]}],"export":[{"data":"Saved contacts (accounts have a separate CSV export)","how":"Click Search, then People; filter and select contacts (or use bulk selection), click Export, then Export records, and Download when the export completes","format":"CSV","limits":"May require export credits, depending on your plan; unused credits expire at the end of the billing cycle, so export before the plan ends","source_ids":["ap20","ap21","ap22","ap23","ap9","ap30"]}],"after_cancel":{"access_until":"The end of the current plan term (the account shows pending cancellation until then)","data_kept":"Not stated in the help center; the Terms say accounts may be removed and the information you uploaded may be destroyed","you_lose":["Unused credits: they expire at the end of the billing cycle and don't roll over","Your current plan price: you may not be able to rejoin at it","Seats beyond one if you move to the Free plan (10 days after downgrading)"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"A pop-up asks you to select a reason for cancelling before you review and confirm","tips":["Only admins can cancel, and only select paid teams have self-serve cancellation; otherwise contact Apollo support or your account manager","The Terms require written notice of non-renewal at least 30 days before the term ends, and an Order Form's terms take precedence: send notice early, especially on annual plans","Cancelling may mean you can't rejoin at your current plan price","Export contacts before the term ends: exports may need credits, and unused credits expire","A supported downgrade changes access before the lower price starts next term. Verify annual-plan and seat-reduction eligibility against the Order Form and Apollo support before accepting a change."]},"sources":[{"id":"ap1","url":"https://knowledge.apollo.io/hc/en-us/articles/4677130104333-Customize-and-Manage-Your-Apollo-Plan","title":"Customize and Manage Your Apollo Plan","publisher":"vendor","quote":"If you're an Apollo admin, you can manage and upgrade your team's plan, add additional seats, and customize the number of credits that your team can access each billing cycle.","supports":"admins manage the plan"},{"id":"ap2","url":"https://knowledge.apollo.io/hc/en-us/articles/4677130104333-Customize-and-Manage-Your-Apollo-Plan","title":"Customize and Manage Your Apollo Plan","publisher":"vendor","quote":"Launch Apollo and click Admin Settings > Plan overview.","supports":"where the flow starts"},{"id":"ap3","url":"https://knowledge.apollo.io/hc/en-us/articles/4677130104333-Customize-and-Manage-Your-Apollo-Plan","title":"Customize and Manage Your Apollo Plan","publisher":"vendor","quote":"Scroll to the bottom of your plan overview and click Cancel Plan.","supports":"the Cancel Plan step"},{"id":"ap4","url":"https://knowledge.apollo.io/hc/en-us/articles/4677130104333-Customize-and-Manage-Your-Apollo-Plan","title":"Customize and Manage Your Apollo Plan","publisher":"vendor","quote":"In the pop-up, select a reason for your cancellation from the dropdown.","supports":"the reason step"},{"id":"ap5","url":"https://knowledge.apollo.io/hc/en-us/articles/4677130104333-Customize-and-Manage-Your-Apollo-Plan","title":"Customize and Manage Your Apollo Plan","publisher":"vendor","quote":"Next, review and confirm your plan cancellation.","supports":"the confirm step"},{"id":"ap6","url":"https://knowledge.apollo.io/hc/en-us/articles/4677130104333-Customize-and-Manage-Your-Apollo-Plan","title":"Customize and Manage Your Apollo Plan","publisher":"vendor","quote":"Apollo places your account on pending cancellation status and processes your cancellation at the end of your current plan term.","supports":"when the cancellation takes effect"},{"id":"ap7","url":"https://knowledge.apollo.io/hc/en-us/articles/4677130104333-Customize-and-Manage-Your-Apollo-Plan","title":"Customize and Manage Your Apollo Plan","publisher":"vendor","quote":"Continue using your Apollo account and existing credits.","supports":"use during pending cancellation"},{"id":"ap8","url":"https://knowledge.apollo.io/hc/en-us/articles/4677130104333-Customize-and-Manage-Your-Apollo-Plan","title":"Customize and Manage Your Apollo Plan","publisher":"vendor","quote":"When you cancel, you agree that you may not be able to rejoin Apollo at your current plan price.","supports":"losing the current price"},{"id":"ap9","url":"https://knowledge.apollo.io/hc/en-us/articles/4677130104333-Customize-and-Manage-Your-Apollo-Plan","title":"Customize and Manage Your Apollo Plan","publisher":"vendor","quote":"Per our terms of service, unused credits expire at the end of your billing cycle and do not roll over to the next billing cycle.","supports":"credits don't roll over"},{"id":"ap10","url":"https://knowledge.apollo.io/hc/en-us/articles/4677130104333-Customize-and-Manage-Your-Apollo-Plan","title":"Customize and Manage Your Apollo Plan","publisher":"vendor","quote":"Only select paid teams have the option for self-serve cancellation.","supports":"self-serve cancellation is limited"},{"id":"ap11","url":"https://knowledge.apollo.io/hc/en-us/articles/4677130104333-Customize-and-Manage-Your-Apollo-Plan","title":"Customize and Manage Your Apollo Plan","publisher":"vendor","quote":"If you opened your account with the help of the Apollo sales team, reach out to Apollo support or your account manager to cancel your plan.","supports":"the sales-assisted route"},{"id":"ap12","url":"https://www.apollo.io/terms","title":"Apollo.io Terms of Service","publisher":"vendor","quote":"at least thirty (30) days prior to the end of the relevant Subscription Term","supports":"the 30-day non-renewal notice"},{"id":"ap13","url":"https://www.apollo.io/terms","title":"Apollo.io Terms of Service","publisher":"vendor","quote":"You may submit a notice of non-renewal through your account settings, where available, or by contacting support@apollo.io.","supports":"how to send notice"},{"id":"ap14","url":"https://www.apollo.io/terms","title":"Apollo.io Terms of Service","publisher":"vendor","quote":"Subscriptions are non-cancelable during the Term and all payments by you are nonrefundable.","supports":"no refunds"},{"id":"ap15","url":"https://www.apollo.io/pricing","title":"Apollo.io pricing","publisher":"vendor","quote":"Your new lower price applies starting with the next plan term.","supports":"when a supported downgrade lowers the recurring price"},{"id":"ap16","url":"https://www.apollo.io/terms","title":"Apollo.io Terms of Service","publisher":"vendor","quote":"Each Subscription Term will automatically renew for an additional period equal to the expiring Subscription Term unless either party gives the other written notice of non-renewal","supports":"automatic renewal"},{"id":"ap17","url":"https://knowledge.apollo.io/hc/en-us/articles/4677130104333-Customize-and-Manage-Your-Apollo-Plan","title":"Customize and Manage Your Apollo Plan","publisher":"vendor","quote":"If you switch from a paid plan to a free plan, you'll be limited to 1 seat and lose all other seats 10 days after downgrading.","supports":"the Free plan"},{"id":"ap18","url":"https://knowledge.apollo.io/hc/en-us/articles/4677130104333-Customize-and-Manage-Your-Apollo-Plan","title":"Customize and Manage Your Apollo Plan","publisher":"vendor","quote":"Be aware that plan downgrades take immediate effect.","supports":"downgrades are immediate"},{"id":"ap19","url":"https://knowledge.apollo.io/hc/en-us/articles/4677130104333-Customize-and-Manage-Your-Apollo-Plan","title":"Customize and Manage Your Apollo Plan","publisher":"vendor","quote":"Next to How many users do you have?, click + or - to increase or decrease the number of seats on your plan.","supports":"changing the seat count"},{"id":"ap20","url":"https://knowledge.apollo.io/hc/en-us/articles/4409237712141-Export-Contacts-to-a-CSV","title":"Export Contacts to a CSV","publisher":"vendor","quote":"You can export enriched contacts from Apollo to a CSV.","supports":"what can be exported"},{"id":"ap21","url":"https://knowledge.apollo.io/hc/en-us/articles/4409237712141-Export-Contacts-to-a-CSV","title":"Export Contacts to a CSV","publisher":"vendor","quote":"Exporting saved contacts to a CSV may require export credits, depending on your Apollo plan.","supports":"exports may need credits"},{"id":"ap22","url":"https://knowledge.apollo.io/hc/en-us/articles/4409237712141-Export-Contacts-to-a-CSV","title":"Export Contacts to a CSV","publisher":"vendor","quote":"When finished, click Export records.","supports":"the export step"},{"id":"ap23","url":"https://knowledge.apollo.io/hc/en-us/articles/4409237712141-Export-Contacts-to-a-CSV","title":"Export Contacts to a CSV","publisher":"vendor","quote":"When the export completes, click Download.","supports":"downloading the export"},{"id":"ap24","url":"https://www.apollo.io/terms","title":"Apollo.io Terms of Service","publisher":"vendor","quote":"all passwords and individual accounts removed, and all information that has been uploaded into Apollo's systems by you may be destroyed","supports":"accounts may be removed and data destroyed on termination"},{"id":"ap26","url":"https://www.apollo.io/terms","title":"Apollo.io Terms of Service","publisher":"vendor","quote":"There are no refunds for partially used Services or service units.","supports":"no refunds for partly used services"},{"id":"ap27","url":"https://www.apollo.io/terms","title":"Apollo.io Terms of Service","publisher":"vendor","quote":"the following will apply in descending order of precedence: (1) Apollo DPA; (2) Order Form, if any","supports":"an Order Form's terms take precedence over the Terms"},{"id":"ap28","url":"https://www.apollo.io/pricing","title":"Apollo.io pricing","publisher":"vendor","quote":"Downgrades (plan type or seat count) also take effect immediately","supports":"pricing FAQ describes immediate access changes; contract eligibility must be confirmed"},{"id":"ap29","url":"https://knowledge.apollo.io/hc/en-us/articles/4677130104333-Customize-and-Manage-Your-Apollo-Plan","title":"Customize and Manage Your Apollo Plan","publisher":"vendor","quote":"Go to Settings > Billing and credits > Plan overview. Click Reactivate plan at the top of the plan overview page","supports":"the alternate menu path and the Reactivate plan option while cancellation is pending"},{"id":"ap30","url":"https://knowledge.apollo.io/hc/en-us/articles/4409237712141-Export-Contacts-to-a-CSV","title":"Export Contacts to a CSV","publisher":"vendor","quote":"You may see different field options when you export contacts than when you export accounts.","supports":"accounts have their own export"},{"id":"ap31","url":"https://www.apollo.io/terms","title":"Apollo.io Terms of Service","publisher":"vendor","quote":"The number of seats may not be decreased during a Term.","supports":"contract restriction conflicting with general seat-change FAQ"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["The help center says a cancellation takes effect at the end of the plan term, while the Terms require written notice of non-renewal 30 days before the term ends; how the 30 days applies to monthly self-serve plans isn't explained","How long Apollo keeps data after a plan ends isn't stated","Whether Apollo sells subscriptions through Apple or Google Play wasn't found on the pages read","Pricing describes immediate plan/seat access changes with lower pricing next term, while Terms prohibit mid-term seat reductions and the pricing annual-to-monthly section excludes mid-cycle annual downgrades. These statements do not establish account-specific eligibility; confirm the Order Form and Apollo support response."],"review":{"by":"stackcut-review","on":"2026-10-06","result":"partial","notes":["Contract route: the Order Form takes precedence over the Terms, so check it for renewal and notice terms (added to steps and notice)","Contract route: notice goes to support@apollo.io, the channel the Terms name; the account manager is told as well","Export: removed 'deals' (the cited article covers contacts and mentions accounts only)","Added quotes for no refunds on partly used services, seat reductions taking effect immediately, and the Reactivate plan sign","Re-copied the data-destruction quote so it covers accounts being removed","Scoped source-drift review on 2026-10-06: pricing FAQ quotes ap15/ap28 corrected, obsolete ap25 removed (term-end cancellation still supported by ap6), and Terms seat restriction ap31 added. Current access changes and next-term price effect are separate; annual/contract eligibility remains unresolved. Other prior packet facts retain their original checked_on."]}},"stackcut":{"vendor_id":"apollo","name":"Apollo.io","recipes":[{"id":"replace-apollo","title":"B2B contact data","best_year_one_net":null}]},"page":"https://stackcut.io/cancel/apollo","json":"https://stackcut.io/exits/apollo.json","evidence":{"packet_revision":"5ff10172c451662c6fee1168d24c130edba7a376e1c083f0679a6d73f02775be","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"apollo--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"apollo--sales-contract--r2","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"apple_developer_program","name":"Apple Developer Program","category":"developer_tools","website":"https://developer.apple.com/programs/","domains":["developer.apple.com"],"summary":"Enrolled on the web: the Account Holder turns off Auto-renew under Membership details in their developer account. Enrolled in the Apple Developer app: cancel the subscription in your Apple Account's Subscriptions settings. Gotcha: once the membership expires, your apps are no longer available for download.","routes":[{"channel":"direct_web","label":"Enrolled on the website","applies_to":"Memberships bought on the Apple Developer website with automatic renewal turned on (offered only in certain regions, such as Australia, Canada, the United Kingdom and the United States)","who":"The Account Holder","method":"self_serve","start_url":"https://developer.apple.com/account/?view=membership","steps":[{"do":"Sign in to your Apple Developer account and open the Membership details section","expect":"Auto-renew"},{"do":"Turn off Auto-renew","expect":null}],"confirm_by":null,"effective":"The membership stays active until its expiration date and then isn't renewed. While Auto-renew is on, the card on your Apple Account is charged the annual fee on the expiration date","notice":"Turn off Auto-renew before your expiration date, when the annual fee is charged","refund":null,"fees":null,"source_ids":["d1","d2","d3","d4","d26","d27"]},{"channel":"apple_app_store","label":"Enrolled in the Apple Developer app","applies_to":"Memberships bought in the Apple Developer app, which renew as an App Store auto-renewable subscription","who":"The person signed in with the Apple Account that pays for the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"On iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then the Apple Developer subscription","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription (you might need to scroll down to find it)","expect":null}],"confirm_by":"If there's no Cancel button or you see an expiration message in red text, the subscription is already cancelled","effective":"You keep membership benefits until the membership's expiration date, shown in the Account tab of the Apple Developer app","notice":null,"refund":null,"fees":null,"source_ids":["d5","d6","d25","d7","d8","d9","d10"]}],"pay_less":[{"type":"student_or_nonprofit","what":"Nonprofits, accredited educational institutions and government entities that qualify can request a fee waiver and pay no annual membership fee. Individuals, sole proprietors and organizations that sell digital goods in their apps aren't eligible; it doesn't refund fees already paid, and eligibility is reconfirmed at each annual renewal","evidence":"documented","source_ids":["d11","d12","d13","d14","d15"]}],"export":[{"data":"Your registered test device list","how":"In the 30 days before your membership expires, use the option to download a copy of the list","format":null,"limits":"Unless you opt in to remove them immediately, all devices are removed automatically 180 days after the membership expires","source_ids":["d16","d17"]}],"after_cancel":{"access_until":"Your membership's expiration date","data_kept":"Registered test devices are removed automatically 180 days after the membership expires, unless you opt in to have them removed at once","you_lose":["Your apps' availability for download (people who already installed them can keep using them)","Submitting new apps or updates","Access to Certificates, IDs & Profiles"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Only the Account Holder can manage automatic renewal for a website enrollment","Automatic renewal is only offered in certain regions; elsewhere memberships are renewed manually, from 30 days before expiration","After cancelling an app subscription you can resubscribe for up to one year after the membership expires","The annual fee is 99 USD (Enterprise Program 299 USD), in local currency where available"]},"sources":[{"id":"d1","url":"https://developer.apple.com/help/account/membership/renewal","title":"Program renewal","publisher":"vendor","quote":"Membership renewal must be done by the Account Holder, who also has the ability to manage the automatic membership renewal.","supports":"who manages automatic renewal"},{"id":"d2","url":"https://developer.apple.com/help/account/membership/renewal","title":"Program renewal","publisher":"vendor","quote":"you can opt in to automatic membership renewal by turning on \"Auto-renew\" in the \"Membership details\" section of your account.","supports":"where the Auto-renew setting is"},{"id":"d3","url":"https://developer.apple.com/help/account/membership/renewal","title":"Program renewal","publisher":"vendor","quote":"If you've opted in to automatic renewal, the default credit/debit card associated with your Apple Account will be charged the annual membership fee on your expiration date.","supports":"when the renewal is charged"},{"id":"d4","url":"https://developer.apple.com/support/renewal/","title":"Program renewal","publisher":"vendor","quote":"Automatic renewal is only available in certain regions","supports":"automatic renewal is regional"},{"id":"d5","url":"https://developer.apple.com/help/account/membership/renewal","title":"Program renewal","publisher":"vendor","quote":"If you enrolled through the Apple Developer app, your membership will automatically renew as an auto-renewable subscription.","supports":"app enrollments are App Store subscriptions"},{"id":"d6","url":"https://developer.apple.com/help/account/membership/renewal","title":"Program renewal","publisher":"vendor","quote":"You can cancel your subscription at any time and retain access to membership benefits until your membership's expiration date","supports":"when access ends after cancelling"},{"id":"d7","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name.","supports":"where to start on iPhone or iPad"},{"id":"d8","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button.","supports":"the cancel step"},{"id":"d9","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to tell it's cancelled"},{"id":"d10","url":"https://developer.apple.com/support/purchase-activation/","title":"Purchase and activation","publisher":"vendor","quote":"membership is provided on an annual basis as an auto-renewable subscription that renews until cancelled.","supports":"app memberships renew until cancelled"},{"id":"d11","url":"https://developer.apple.com/support/membership-fee-waiver/","title":"Membership fee waivers","publisher":"vendor","quote":"If you're a nonprofit organization, accredited educational institution, or government entity and meet certain requirements, you can request an Apple Developer Program fee waiver.","supports":"who can request a fee waiver"},{"id":"d12","url":"https://developer.apple.com/support/membership-fee-waiver/","title":"Membership fee waivers","publisher":"vendor","quote":"Not be an individual, sole proprietor, or single-person business","supports":"individuals aren't eligible"},{"id":"d13","url":"https://developer.apple.com/support/membership-fee-waiver/","title":"Membership fee waivers","publisher":"vendor","quote":"Not otherwise sell digital goods or services through any of your apps","supports":"apps that sell digital goods aren't eligible"},{"id":"d14","url":"https://developer.apple.com/support/membership-fee-waiver/","title":"Membership fee waivers","publisher":"vendor","quote":"Full or partial refunds are not available for a previously paid membership or the Core Technology Fee.","supports":"a waiver doesn't refund past fees"},{"id":"d15","url":"https://developer.apple.com/support/membership-fee-waiver/","title":"Membership fee waivers","publisher":"vendor","quote":"The Account Holder of your membership will need to confirm your organization remains eligible for a fee waiver when your Apple Developer Program membership is up for its annual renewal.","supports":"eligibility is reconfirmed at renewal"},{"id":"d16","url":"https://developer.apple.com/support/renewal/","title":"Program renewal","publisher":"vendor","quote":"Thirty days before membership expiration, you'll have the option to download a copy of your registered test device list","supports":"downloading the test device list"},{"id":"d17","url":"https://developer.apple.com/support/renewal/","title":"Program renewal","publisher":"vendor","quote":"all devices will be removed automatically 180 days after membership expiration","supports":"when devices are removed"},{"id":"d18","url":"https://developer.apple.com/support/renewal/","title":"Program renewal","publisher":"vendor","quote":"Your apps will no longer be available for download","supports":"what happens to apps on expiration"},{"id":"d19","url":"https://developer.apple.com/support/renewal/","title":"Program renewal","publisher":"vendor","quote":"Your apps will still function for users who have already installed or downloaded them","supports":"installed apps keep working"},{"id":"d20","url":"https://developer.apple.com/support/renewal/","title":"Program renewal","publisher":"vendor","quote":"You won't be able to submit new apps or updates","supports":"no new submissions"},{"id":"d21","url":"https://developer.apple.com/support/renewal/","title":"Program renewal","publisher":"vendor","quote":"Certificates, IDs, & Profiles","supports":"access to Certificates, IDs & Profiles ends on expiration"},{"id":"d22","url":"https://developer.apple.com/help/account/membership/renewal","title":"Program renewal","publisher":"vendor","quote":"If you cancel your subscription and want to resubscribe, you can do so at any time for up to one year after your membership expiration date.","supports":"resubscribing after cancelling"},{"id":"d23","url":"https://developer.apple.com/help/account/membership/renewal","title":"Program renewal","publisher":"vendor","quote":"you can renew manually starting 30 days before the expiration date of your existing membership or any time after it expires.","supports":"manual renewal"},{"id":"d24","url":"https://developer.apple.com/support/purchase-activation/","title":"Purchase and activation","publisher":"vendor","quote":"The Apple Developer Program annual fee is 99 USD and the Apple Developer Enterprise Program annual fee is 299 USD, in local currency where available.","supports":"the annual fee"},{"id":"d25","url":"https://developer.apple.com/help/account/membership/renewal","title":"Program renewal","publisher":"vendor","quote":"which you can view in the Account tab in the Apple Developer app","supports":"where the expiration date is shown"},{"id":"d26","url":"https://developer.apple.com/help/account/membership/renewal","title":"Program renewal","publisher":"vendor","quote":"Australia, Austria, Belgium, Canada","supports":"the start of the list of regions where automatic renewal is offered"},{"id":"d27","url":"https://developer.apple.com/help/account/membership/renewal","title":"Program renewal","publisher":"vendor","quote":"Türkiye, United Arab Emirates, United Kingdom, United States","supports":"the end of the list of regions where automatic renewal is offered"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Refunds for membership fees aren't covered on Apple's developer support pages","Apple's renewal page explains turning Auto-renew on under Membership details, not turning it off, and doesn't say what confirms the change","Apple's renewal pages don't give separate steps for stopping an Apple Developer Enterprise Program membership"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked both routes, the fee waiver, the device-list download and what you lose against Apple's renewal, purchase, fee-waiver and subscription-cancel pages; all confirmed","Not confirmed yet: added that Apple describes turning Auto-renew on, not off, and names no confirmation"]}},"delete_account":{"url":"https://support.apple.com/en-us/HT208504","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/apple_developer_program","json":"https://stackcut.io/exits/apple_developer_program.json","evidence":{"packet_revision":"1005c253de78968db4103dea0ae30f7b9c5b3726534f82d6242cbc6744d27496","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"apple-developer-program--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"apple-developer-program--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"apple_music","name":"Apple Music","category":"music_audio","website":"https://www.apple.com/apple-music/","domains":["music.apple.com","apple.com"],"summary":"Cancel at music.apple.com (My Account icon, Settings, Subscriptions, Manage, Cancel Subscription) or on an iPhone in Settings, your name, Subscriptions. Transfer your playlists first: the transfer needs an active subscription and catalog playlists stop working when it expires. Google Play and carrier billing are cancelled there.","routes":[{"channel":"direct_web","applies_to":"Apple Music billed to your Apple Account","who":"The Apple Account that pays for the subscription","method":"self_serve","start_url":"https://music.apple.com","steps":[{"do":"Go to music.apple.com and sign in with the Apple Account that pays","expect":"My Account icon"},{"do":"Click the My Account icon, then choose Settings","expect":"Subscriptions"},{"do":"Scroll to Subscriptions and choose Manage","expect":"Cancel Subscription"},{"do":"Choose Cancel Subscription","expect":null}],"confirm_by":"Apple Music shows an expiration message, or no Cancel button, under Subscriptions","effective":"Apple Music keeps working until the subscription expires","notice":"Apple may charge up to 24 hours before a new period starts, so cancel at least a day before renewal; cancel a free trial at least 24 hours before it ends","refund":"Apple's terms say all transactions are final, but you can ask Apple for a refund: sign in to reportaproblem.apple.com, choose I'd like to, then Request a refund; Apple decides if it's eligible","fees":null,"source_ids":["s1","s8","s2","s10","s11","s12","s13","s21","s22","s23"]},{"channel":"direct_app","applies_to":"Apple Music billed to your Apple Account, cancelled on an iPhone or iPad","who":"The Apple Account that pays for the subscription","method":"self_serve","start_url":null,"steps":[{"do":"Open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then tap Apple Music","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription (scroll down if you don't see it)","expect":null}],"confirm_by":"Apple Music shows an expiration message in red, or no Cancel button, under Subscriptions","effective":"Apple Music keeps working until the subscription expires","notice":"Cancel at least 24 hours before the renewal date or the end of a free trial","refund":"Apple's terms say all transactions are final, but you can ask Apple for a refund: sign in to reportaproblem.apple.com, choose I'd like to, then Request a refund; Apple decides if it's eligible","fees":null,"source_ids":["s7","s8","s2","s11","s12","s13","s21","s22","s23"]},{"channel":"google_play","applies_to":"Apple Music paid through Google Play on Android","who":"The Google Account that pays for the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to your subscriptions at play.google.com (or use the Apple Music app on your Android device)","expect":"Manage"},{"do":"Next to Apple Music, click Manage, then Cancel subscription","expect":"a confirmation pop-up asking for a reason"},{"do":"Select a reason, then click Continue","expect":null}],"confirm_by":null,"effective":"Apple Music keeps working until the subscription expires","notice":null,"refund":null,"fees":null,"source_ids":["s6","s20","s2","s27"]},{"channel":"carrier_or_isp","applies_to":"Apple Music received through a wireless carrier or other provider","who":"The account holder with the carrier or provider","method":"platform_settings","start_url":null,"steps":[{"do":"Contact the wireless carrier or other provider that gives you Apple Music and cancel with them","expect":null}],"confirm_by":"The carrier's or provider's own confirmation","effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s9"]}],"pay_less":[{"type":"student_or_nonprofit","what":"The Student plan is $6.99 a month for verified college students, against $11.99 a month for Individual","evidence":"documented","source_ids":["s14","s15"]},{"type":"bundle","what":"Apple One includes Apple Music (Individual or Family) with up to five other Apple services in a single monthly subscription","evidence":"documented","source_ids":["s16","s24"]}],"export":[{"data":"Playlists you created in Apple Music, including collaborative playlists you own","how":"On Apple's Data and Privacy page (privacy.apple.com), sign in and choose Transfer a copy of your data, then send them to YouTube Music","format":"Playlists in your YouTube Music library","limits":"Needs an active Apple Music or iTunes Match subscription, so transfer before cancelling, and an active YouTube Music account; music files and curated playlists aren't transferred","source_ids":["s17","s18","s19","s28"]}],"after_cancel":{"access_until":"The date the subscription expires","data_kept":"Music and playlists you had on your device before you subscribed to Apple Music stay available","you_lose":["Playing songs from the Apple Music catalog","Playlists added from, or built with songs from, the Apple Music catalog","Sync Library, which turns off when the subscription expires"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Transfer playlists before cancelling: the transfer needs an active subscription","If Google Play bills you, you can cancel only in the Apple Music app on Android or at play.google.com","Cancel a free trial at least 24 hours before it ends","Apple One members: Apple Music is part of Apple One and isn't billed separately, so cancel Apple One instead, at least a day before its monthly renewal; you can then keep single subscriptions (see the Apple One packet)","If you cancel an Apple Music free trial before it ends, you can't restart that trial"]},"sources":[{"id":"s1","url":"https://support.apple.com/en-us/118399","title":"How to cancel Apple Music","publisher":"vendor","quote":"Tap or click the My Account icon. Choose Settings. Scroll to Subscriptions and choose Manage. Choose Cancel Subscription.","supports":"the web steps at music.apple.com"},{"id":"s2","url":"https://support.apple.com/en-us/118399","title":"How to cancel Apple Music","publisher":"vendor","quote":"After your subscription to Apple Music expires, you'll no longer be able to play songs from the Apple Music catalog.","supports":"access lasts until the subscription expires; what you lose"},{"id":"s3","url":"https://support.apple.com/en-us/118399","title":"How to cancel Apple Music","publisher":"vendor","quote":"Any playlists added from the Apple Music catalog or created using music from the Apple Music catalog will also no longer be available.","supports":"playlists you lose"},{"id":"s4","url":"https://support.apple.com/en-us/118399","title":"How to cancel Apple Music","publisher":"vendor","quote":"If you use Sync Library, it will turn off when your subscription expires.","supports":"Sync Library turns off"},{"id":"s5","url":"https://support.apple.com/en-us/118399","title":"How to cancel Apple Music","publisher":"vendor","quote":"Any music and playlists you had on your device before you subscribed to Apple Music will still be available.","supports":"what is kept"},{"id":"s6","url":"https://support.apple.com/en-us/118399","title":"How to cancel Apple Music","publisher":"vendor","quote":"If you pay for Apple Music through Google Play, you can cancel your subscription only in the Apple Music app on your Android device or at play.google.com.","supports":"the Google Play route"},{"id":"s7","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"vendor","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the iPhone and iPad steps"},{"id":"s8","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"vendor","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm it worked"},{"id":"s9","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"vendor","quote":"Cancel a subscription you received through your wireless carrier or other provider Contact your wireless carrier or other provider for support.","supports":"the carrier route"},{"id":"s10","url":"https://www.apple.com/legal/internet-services/itunes/us/terms.html","title":"Apple Media Services Terms and Conditions (I. Subscriptions)","publisher":"vendor","quote":"Subscriptions automatically renew until cancelled in the Manage Subscriptions section of your account settings.","supports":"auto-renewal and where to cancel"},{"id":"s11","url":"https://www.apple.com/legal/internet-services/itunes/us/terms.html","title":"Apple Media Services Terms and Conditions (I. Subscriptions)","publisher":"vendor","quote":"You will be charged no more than twenty-four (24) hours prior to the start of the latest Subscription period.","supports":"renewal charge timing, so the notice"},{"id":"s12","url":"https://www.apple.com/legal/internet-services/itunes/us/terms.html","title":"Apple Media Services Terms and Conditions (I. Subscriptions)","publisher":"vendor","quote":"If you decide to unsubscribe from a Subscription before we start charging your payment method, cancel the Subscription at least twenty-four (24) hours before the free trial ends.","supports":"free trial notice"},{"id":"s13","url":"https://www.apple.com/legal/internet-services/itunes/us/terms.html","title":"Apple Media Services Terms and Conditions (B. Payments, Taxes, and Refunds)","publisher":"vendor","quote":"All Transactions are final.","supports":"refunds"},{"id":"s14","url":"https://www.apple.com/apple-music/","title":"Apple Music (plans and prices)","publisher":"vendor","quote":"Students can choose the Apple Music Student Plan at $6.99 per month.","supports":"the student price"},{"id":"s15","url":"https://www.apple.com/apple-music/","title":"Apple Music (plans and prices)","publisher":"vendor","quote":"An individual monthly subscription is just $11.99 per month after your free trial.","supports":"the Individual price"},{"id":"s16","url":"https://www.apple.com/apple-music/","title":"Apple Music (plans and prices)","publisher":"vendor","quote":"The Apple Music Individual Plan and the Apple Music Family Plan are also included in Apple One, which bundles up to five other Apple services into a single monthly subscription.","supports":"the Apple One bundle"},{"id":"s17","url":"https://support.apple.com/en-us/120030","title":"Transfer a copy of your Apple Music playlists to another service","publisher":"vendor","quote":"From Apple's Data and Privacy page, you can request to transfer the playlists that you've made in Apple Music to YouTube Music.","supports":"playlist export"},{"id":"s18","url":"https://support.apple.com/en-us/120030","title":"Transfer a copy of your Apple Music playlists to another service","publisher":"vendor","quote":"Before you transfer You need an active Apple Music or iTunes Match subscription","supports":"export before cancelling"},{"id":"s19","url":"https://support.apple.com/en-us/120030","title":"Transfer a copy of your Apple Music playlists to another service","publisher":"vendor","quote":"Only the playlists that you've created (including collaborative playlists that you own) are transferred Music files aren't transferred","supports":"export limits"},{"id":"s20","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"the Google Play steps"},{"id":"s21","url":"https://support.apple.com/en-us/118223","title":"Request a refund for apps or content that you bought from Apple","publisher":"vendor","quote":"Some purchases from the App Store, iTunes Store, Apple Books, or other Apple services might be eligible for a refund.","supports":"refunds can be requested from Apple"},{"id":"s22","url":"https://support.apple.com/en-us/118223","title":"Request a refund for apps or content that you bought from Apple","publisher":"vendor","quote":"Sign in to reportaproblem.apple.com.","supports":"where to request a refund"},{"id":"s23","url":"https://support.apple.com/en-us/118223","title":"Request a refund for apps or content that you bought from Apple","publisher":"vendor","quote":"Tap or click “I'd like to,” then choose “Request a refund.”","supports":"the refund request steps"},{"id":"s24","url":"https://www.apple.com/apple-one/","title":"Apple One","publisher":"vendor","quote":"Any existing subscriptions that are included will automatically become part of your Apple One plan and you will no longer be billed separately for them.","supports":"Apple Music inside Apple One isn't billed separately"},{"id":"s25","url":"https://www.apple.com/apple-one/","title":"Apple One","publisher":"vendor","quote":"You can cancel your subscription at any time at least a day before your monthly renewal date","supports":"cancelling Apple One and its notice"},{"id":"s26","url":"https://www.apple.com/apple-one/","title":"Apple One","publisher":"vendor","quote":"If you cancel your Apple One plan at any time, you'll have the opportunity to select any individual subscriptions you would like to keep","supports":"keeping single subscriptions after cancelling Apple One"},{"id":"s27","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"Within the confirmation pop-up, select a reason. Click Continue.","supports":"the reason pop-up before the final step"},{"id":"s28","url":"https://support.apple.com/en-us/120030","title":"Transfer a copy of your Apple Music playlists to another service","publisher":"vendor","quote":"You need an active YouTube Music account","supports":"the transfer also needs a YouTube Music account"},{"id":"s29","url":"https://www.apple.com/legal/internet-services/itunes/us/terms.html","title":"Apple Media Services Terms and Conditions (I. Subscriptions)","publisher":"vendor","quote":"If you start a free trial to a Subscription offered by Apple as Content provider (an “Apple Subscription”) and cancel before it ends, you cannot reactivate the free trial.","supports":"a cancelled free trial can't be restarted"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Which carriers or providers bill for Apple Music, and their cancel steps, are not listed on Apple's pages","The in-app cancel steps in the Apple Music app for Android are not documented on the pages we read","Whether cancelling during a free trial ends access immediately is not stated on the pages we read"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Refund: Apple takes refund requests at reportaproblem.apple.com (s21-s23)","Tip for Apple One members: cancel Apple One, not Apple Music (s24-s26)","Google Play route: added the reason pop-up and Continue step (s27)","Export: also needs an active YouTube Music account (s28)","Tip: a cancelled free trial can't be restarted (s29)"]}},"delete_account":{"url":"https://support.apple.com/en-us/HT208504","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/apple_music","json":"https://stackcut.io/exits/apple_music.json","localized":[{"language":"ja","market":"JP","title":"Apple Musicの解約方法","page":"https://stackcut.io/ja/cancel/apple_music","checked_on":"2026-10-05"},{"language":"es","market":"MX","title":"Cómo cancelar Apple Music","page":"https://stackcut.io/es/cancel/apple_music","checked_on":"2026-10-05"}],"evidence":{"packet_revision":"1aafcaf7b5b8e24bc44c292ab5f305327393d2d48d76afb8696c9dfbe3db97f4","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"apple-music--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"apple-music--direct-app--r2","channel":"direct_app","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"apple-music--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"apple-music--carrier-or-isp--r4","channel":"carrier_or_isp","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"apple_one","name":"Apple One","category":"other_digital","website":"https://www.apple.com/apple-one/","domains":["apple.com"],"summary":"Cancel Apple One in Settings, your name, Subscriptions (or at account.apple.com) at least a day before the monthly renewal; access lasts to the end of the paid cycle. When cancelling you can keep individual services, billed separately. Check iCloud storage first: over the limit, syncing and backups stop.","routes":[{"channel":"direct_app","label":"On iPhone or iPad","applies_to":"Apple One Individual, Family and Premier plans billed to your Apple Account, cancelled on an iPhone or iPad","who":"The Apple Account that pays for Apple One","method":"self_serve","start_url":null,"steps":[{"do":"Open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then tap Apple One","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription, and choose any individual subscriptions you want to keep","expect":null}],"confirm_by":"Apple One shows an expiration message in red, or no Cancel button, under Subscriptions","effective":"You keep access until the end of the billing cycle you paid for","notice":"Cancel at least a day before the monthly renewal date","refund":"Apple's terms say all transactions are final, but you can ask for a refund at reportaproblem.apple.com (I'd like to, then Request a refund); some purchases might be eligible","fees":null,"source_ids":["s6","s7","s1","s2","s3","s13","s14","s18"]},{"channel":"direct_app","label":"On a Mac","applies_to":"Apple One billed to your Apple Account, cancelled on a Mac","who":"The Apple Account that pays for Apple One","method":"self_serve","start_url":null,"steps":[{"do":"Open the App Store and click your name at the bottom of the sidebar (or click Sign In)","expect":null},{"do":"On the page that appears, click your name, and sign in to your Apple Account if asked","expect":"Subscriptions"},{"do":"Click Subscriptions, then click Apple One","expect":"Cancel Subscription"},{"do":"Click Cancel Subscription, and choose any individual subscriptions you want to keep","expect":null}],"confirm_by":"Apple One shows an expiration message in red, or no Cancel button, under Subscriptions","effective":"You keep access until the end of the billing cycle you paid for","notice":"Cancel at least a day before the monthly renewal date","refund":"Apple's terms say all transactions are final, but you can ask for a refund at reportaproblem.apple.com (I'd like to, then Request a refund); some purchases might be eligible","fees":null,"source_ids":["s15","s16","s7","s1","s3","s13","s14","s18"]},{"channel":"direct_web","applies_to":"Apple One billed to your Apple Account, cancelled on the web","who":"The Apple Account that pays for Apple One","method":"self_serve","start_url":"https://account.apple.com/account/manage/section/subscriptions","steps":[{"do":"Go to account.apple.com, sign in, and follow the onscreen instructions to cancel Apple One","expect":null}],"confirm_by":"Apple One shows an expiration message, or no Cancel button, under Subscriptions","effective":"You keep access until the end of the billing cycle you paid for","notice":"Cancel at least a day before the monthly renewal date","refund":"Apple's terms say all transactions are final, but you can ask for a refund at reportaproblem.apple.com (I'd like to, then Request a refund); some purchases might be eligible","fees":null,"source_ids":["s8","s7","s1","s13","s14","s18"]},{"channel":"carrier_or_isp","applies_to":"Apple One received through a wireless carrier or other provider","who":"The account holder with the carrier or provider","method":"platform_settings","start_url":null,"steps":[{"do":"Contact the wireless carrier or other provider that gives you Apple One and cancel with them","expect":null}],"confirm_by":"The carrier's or provider's own confirmation","effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s9"]}],"pay_less":[{"type":"downgrade","what":"Switch to a smaller plan: Individual is $21.95 a month, Family $27.95 and Premier $39.95 (Settings, your name, Subscriptions, Apple One, See All Plans)","evidence":"documented","source_ids":["s5","s10"]},{"type":"downgrade","what":"Cancel Apple One but keep only the individual subscriptions you use; they are billed separately","evidence":"documented","source_ids":["s3"]}],"export":[{"data":"iCloud content above the storage you will have left","how":"Download or remove content that exceeds your new storage amount before the Apple One storage ends","format":null,"limits":"Only matters if you don't keep an iCloud+ plan with enough storage","source_ids":["s12","s11"]}],"after_cancel":{"access_until":"The end of the billing cycle you paid for","data_kept":"Subscriptions you keep carry on where you left off, including Apple Music playlists and Apple TV queues","you_lose":["Every Apple One service you don't choose to keep","Apple One's iCloud+ storage: if your data then exceeds your storage, iCloud stops syncing and backups don't complete"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"While cancelling, you're offered to select individual subscriptions to keep","tips":["Cancel at least a day before the monthly renewal date","Check iCloud storage before cancelling: content over your remaining storage stops syncing and blocks backups","Individual services you keep are billed separately","On a free trial, cancel at least 24 hours before the trial ends to avoid the first charge"]},"sources":[{"id":"s1","url":"https://www.apple.com/apple-one/","title":"Apple One (FAQ)","publisher":"vendor","quote":"You can cancel your subscription at any time at least a day before your monthly renewal date, and you will have access until the end of the billing cycle","supports":"the notice and when access ends"},{"id":"s2","url":"https://www.apple.com/apple-one/","title":"Apple One (FAQ)","publisher":"vendor","quote":"you can cancel in Settings > Apple Account at least a day before your monthly renewal date.","supports":"where to cancel"},{"id":"s3","url":"https://www.apple.com/apple-one/","title":"Apple One (FAQ)","publisher":"vendor","quote":"If you cancel your Apple One plan at any time, you'll have the opportunity to select any individual subscriptions you would like to keep, and you'll be billed separately","supports":"keeping individual services, billed separately"},{"id":"s4","url":"https://www.apple.com/apple-one/","title":"Apple One (FAQ)","publisher":"vendor","quote":"Your subscriptions will all continue right where you left off — you won't lose customized content such as Apple Music playlists or Apple TV queues.","supports":"what is kept"},{"id":"s5","url":"https://www.apple.com/apple-one/","title":"Apple One (FAQ)","publisher":"vendor","quote":"The Individual plan is $21.95 per month, the Family plan is $27.95 per month, and the Premier plan is $39.95 per month.","supports":"plan prices"},{"id":"s6","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"vendor","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the iPhone and iPad steps"},{"id":"s7","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"vendor","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm it worked"},{"id":"s8","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"vendor","quote":"To cancel a subscription billed by Apple: Go to account.apple.com. Follow the onscreen instructions.","supports":"the web route"},{"id":"s9","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"vendor","quote":"Cancel a subscription you received through your wireless carrier or other provider Contact your wireless carrier or other provider for support.","supports":"the carrier route"},{"id":"s10","url":"https://support.apple.com/en-us/118448","title":"Switch to a different subscription plan","publisher":"vendor","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription that you want to change. Tap See All Plans, then follow the onscreen instructions to complete your purchase.","supports":"how to switch plans"},{"id":"s11","url":"https://support.apple.com/en-us/108318","title":"Downgrade or cancel your iCloud+ plan","publisher":"vendor","quote":"If your iCloud storage exceeds your new storage plan capacity, iCloud won't sync or update your information, and iCloud backups won't complete.","supports":"what happens when storage runs out"},{"id":"s12","url":"https://support.apple.com/en-us/108318","title":"Downgrade or cancel your iCloud+ plan","publisher":"vendor","quote":"Before you downgrade or cancel your iCloud+ plan, download or remove content that exceeds your new storage amount.","supports":"what to download first"},{"id":"s13","url":"https://www.apple.com/legal/internet-services/itunes/us/terms.html","title":"Apple Media Services Terms and Conditions (B. Payments, Taxes, and Refunds)","publisher":"vendor","quote":"All Transactions are final.","supports":"refunds"},{"id":"s14","url":"https://support.apple.com/en-us/118223","title":"Request a refund for apps or content that you bought from Apple","publisher":"vendor","quote":"Sign in to reportaproblem.apple.com. Tap or click \"I'd like to,\" then choose \"Request a refund.\"","supports":"how to ask Apple for a refund"},{"id":"s15","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"vendor","quote":"On the page that appears, click your name.","supports":"the Mac route account-navigation step; the same article documents the full sequence and s16 quotes subscription/cancel controls"},{"id":"s16","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"vendor","quote":"Click Subscriptions. Click the subscription you'd like to cancel. Click Cancel Subscription.","supports":"the Mac steps (finish)"},{"id":"s17","url":"https://www.apple.com/legal/internet-services/itunes/us/terms.html","title":"Apple Media Services Terms and Conditions (I. Subscriptions)","publisher":"vendor","quote":"If you decide to unsubscribe from a Subscription before we start charging your payment method, cancel the Subscription at least twenty-four (24) hours before the free trial ends.","supports":"cancelling before a free trial ends"},{"id":"s18","url":"https://support.apple.com/en-us/118223","title":"Request a refund for apps or content that you bought from Apple","publisher":"vendor","quote":"Some purchases from the App Store, iTunes Store, Apple Books, or other Apple services might be eligible for a refund.","supports":"refunds are possible but not guaranteed"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Apple's pages don't say what happens to the iCloud storage included in Apple One when it is cancelled; the storage warning comes from Apple's iCloud+ downgrade page","Which carriers or providers bundle Apple One is not listed on Apple's pages","Whether family members lose shared services at the same moment as the organizer is not stated"],"review":{"by":"stackcut-review","on":"2026-10-06","result":"fixed","notes":["Added a Mac route (App Store, your name, Subscriptions) from Apple's cancel page; labelled the iPhone/iPad route","Refund: added Apple's refund request at reportaproblem.apple.com alongside 'all transactions are final'","Re-copied the keep-individual-services quote so it includes 'billed separately'","Added a tip to cancel a free trial at least 24 hours before it ends (Apple Media Services Terms)","Scoped October 6 source review: current Apple Mac instructions support the route, but the older stitched s15 quote is not an exact current excerpt. Replaced it with a short exact phrase; no route or original checked_on refresh claimed."]}},"delete_account":{"url":"https://support.apple.com/en-us/HT208504","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/apple_one","json":"https://stackcut.io/exits/apple_one.json","evidence":{"packet_revision":"a944466bfd415615d3b20aacb38e623872a6802527fc055189b6360231aed580","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"apple-one--direct-app--r1","channel":"direct_app","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"apple-one--direct-app--r2","channel":"direct_app","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"apple-one--direct-web--r3","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"apple-one--carrier-or-isp--r4","channel":"carrier_or_isp","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"apple_tv_plus","name":"Apple TV+","category":"streaming_video","website":"https://tv.apple.com","domains":["tv.apple.com","apple.com"],"summary":"Apple TV+ is now called Apple TV. Cancel at tv.apple.com (account icon, Settings, Subscriptions, Manage, Cancel Subscription) or on an Apple device in Settings, your name, Subscriptions. Google Play- and Amazon-billed plans cancel only there, and carrier-provided plans with the carrier. Apple One members may see Cancel All Services.","routes":[{"channel":"direct_web","applies_to":"Apple TV subscriptions billed by Apple, including Apple One","who":"The person whose Apple Account pays; you can't cancel a family member's subscription","method":"self_serve","start_url":"https://tv.apple.com","steps":[{"do":"Go to tv.apple.com and choose Sign In at the top of the page (skip if you don't see it)","expect":null},{"do":"Choose the account icon at the top of the page, then Settings","expect":"Subscriptions"},{"do":"Scroll to Subscriptions and choose Manage","expect":"Cancel Subscription"},{"do":"Choose Cancel Subscription","expect":null}],"confirm_by":"The subscription shows an expiration message in red text, or no Cancel button","effective":null,"notice":"For a free trial, cancel at least 24 hours before it ends; renewals are charged up to 24 hours before the new period starts","refund":"No automatic refund; some Apple purchases may be eligible for a refund requested at reportaproblem.apple.com","fees":null,"source_ids":["s1","s6","s7","s9","s10","s11"]},{"channel":"direct_app","applies_to":"Apple TV subscriptions billed by Apple, managed from an iPhone, iPad, Mac or Apple TV","who":"The person whose Apple Account pays","method":"platform_settings","start_url":"https://account.apple.com/account/manage/section/subscriptions","steps":[{"do":"On iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then Apple TV (or Apple One)","expect":"Cancel Subscription or Cancel All Services"},{"do":"Tap Cancel Subscription (Apple One shows Cancel All Services)","expect":null},{"do":"On Apple TV 4K: open Settings, then Profiles and Accounts, your profile and Subscriptions; select Apple TV and follow the onscreen instructions to cancel","expect":null}],"confirm_by":"The subscription shows an expiration message in red text, or no Cancel button","effective":null,"notice":"For a free trial, cancel at least 24 hours before it ends","refund":"No automatic refund; some Apple purchases may be eligible for a refund requested at reportaproblem.apple.com","fees":null,"source_ids":["s2","s5","s6","s9","s11","s12","s21","s22"]},{"channel":"google_play","applies_to":"Apple TV subscriptions started in the Apple TV app on Android and billed by Google Play","who":"The person whose Google Account pays","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Open the Apple TV app on your Android device, or go to your subscriptions on play.google.com","expect":"Manage"},{"do":"For the Apple TV subscription, click Manage, then Cancel subscription","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time you already paid for","notice":null,"refund":null,"fees":null,"source_ids":["s3","s13"]},{"channel":"amazon","applies_to":"Apple TV bought as a Prime Video add-on and billed by Amazon","who":"The Amazon account holder who pays","method":"platform_settings","start_url":"https://www.amazon.com/gp/video/settings","steps":[{"do":"Open Prime Video's Manage Your Subscriptions page and select Subscriptions from the top menu","expect":"Apple TV"},{"do":"Find Apple TV, select Unsubscribe and confirm","expect":"your subscription end date"}],"confirm_by":"The confirmation screen shows your subscription end date","effective":"Access and charges stop after the end date shown","notice":null,"refund":null,"fees":null,"source_ids":["s4","s14","s15"]},{"channel":"carrier_or_isp","applies_to":"Apple TV received through a wireless carrier or another provider","who":"The account holder with the carrier or provider","method":"platform_settings","start_url":null,"steps":[{"do":"Contact your wireless carrier or other provider and ask them to cancel the Apple TV subscription","expect":null}],"confirm_by":"The provider's own confirmation","effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s8"]}],"pay_less":[{"type":"student_or_nonprofit","what":"The Apple Music Student Plan ($6.99 a month after a free first month) includes access to Apple TV, instead of paying $14.99 a month for Apple TV alone","evidence":"documented","source_ids":["s16","s17","s24"]},{"type":"bundle","what":"Apple TV and Peacock together cost $17.99 a month (Apple says over 30% savings); Apple One bundles Apple TV with other Apple services from $21.95 a month","evidence":"documented","source_ids":["s18","s19"]}],"export":[],"after_cancel":{"access_until":null,"data_kept":null,"you_lose":["Apple TV for everyone in your Family Sharing group who uses your subscription"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Apple now calls the service Apple TV; older receipts say Apple TV+","If you can't find the subscription, search your email for \"receipt from Apple\" to see which Apple Account pays","Apple One subscribers may see Cancel All Services instead of a single-service cancel","In Israel and South Africa cancelling works slightly differently; Apple's cancel page links to the rules for those countries"]},"sources":[{"id":"s1","url":"https://support.apple.com/en-us/118398","title":"How to cancel Apple TV","publisher":"vendor","quote":"Choose the account icon at the top of the page. Choose Settings. Scroll to Subscriptions and choose Manage. Choose Cancel Subscription.","supports":"the web cancel steps"},{"id":"s2","url":"https://support.apple.com/en-us/118398","title":"How to cancel Apple TV","publisher":"vendor","quote":"If you can't cancel your subscription at tv.apple.com, cancel your subscription in Settings.","supports":"the device Settings route"},{"id":"s3","url":"https://support.apple.com/en-us/118398","title":"How to cancel Apple TV","publisher":"vendor","quote":"If you pay for Apple TV through Google Play, you can cancel your subscription only in the Apple TV app on your Android device or at play.google.com.","supports":"the Google Play route"},{"id":"s4","url":"https://support.apple.com/en-us/118398","title":"How to cancel Apple TV","publisher":"vendor","quote":"If you pay for Apple TV through Amazon, you can cancel your subscription only through Amazon.","supports":"the Amazon route"},{"id":"s5","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"vendor","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the device steps"},{"id":"s6","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"vendor","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm"},{"id":"s7","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"vendor","quote":"You can't cancel a family member's subscription.","supports":"who can cancel"},{"id":"s8","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"vendor","quote":"Cancel a subscription you received through your wireless carrier or other provider Contact your wireless carrier or other provider for support.","supports":"the carrier or provider route"},{"id":"s9","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"vendor","quote":"If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.","supports":"the free-trial notice"},{"id":"s10","url":"https://www.apple.com/legal/internet-services/itunes/us/terms.html","title":"Apple Media Services Terms and Conditions","publisher":"vendor","quote":"You will be charged no more than twenty-four (24) hours prior to the start of the latest Subscription period.","supports":"when renewals are charged"},{"id":"s11","url":"https://support.apple.com/en-us/118223","title":"Request a refund for apps or content that you bought from Apple","publisher":"vendor","quote":"Some purchases from the App Store, iTunes Store, Apple Books, or other Apple services might be eligible for a refund.","supports":"refunds are case by case"},{"id":"s12","url":"https://support.apple.com/guide/iphone/view-or-cancel-subscriptions-iph4e3e7324f/ios","title":"See your purchases and subscriptions in the App Store on iPhone","publisher":"vendor","quote":"Cancel a subscription: Tap an active subscription, then tap Cancel Subscription or Cancel All Services.","supports":"Apple One shows Cancel All Services"},{"id":"s13","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when Google Play access ends"},{"id":"s14","url":"https://www.amazon.com/gp/help/customer/display.html?nodeId=G8637923FFWAR2YH","title":"Cancel a Prime Video add-on Subscription","publisher":"platform","quote":"Go to Manage Your Subscriptions and select Subscriptions from the top menu. Find the add-on subscription that you want to cancel. Select Unsubscribe and confirm.","supports":"the Amazon steps"},{"id":"s15","url":"https://www.amazon.com/gp/help/customer/display.html?nodeId=G8637923FFWAR2YH","title":"Cancel a Prime Video add-on Subscription","publisher":"platform","quote":"After the end date, you won't be charged for, or have access to content from that channel.","supports":"when Amazon-billed access ends"},{"id":"s16","url":"https://www.apple.com/apple-tv-plus/","title":"Apple TV","publisher":"vendor","quote":"A monthly subscription is just $14.99 per month after a free 7-day trial.","supports":"the monthly price"},{"id":"s17","url":"https://www.apple.com/apple-tv-plus/","title":"Apple TV","publisher":"vendor","quote":"Students get 1 month of the Apple Music Student Plan free, plus access to Apple TV.","supports":"the student plan includes Apple TV"},{"id":"s18","url":"https://www.apple.com/apple-tv-plus/","title":"Apple TV","publisher":"vendor","quote":"Get exclusive Apple Originals, Peacock's live sports and must-see TV, and more for just $17.99 per month.","supports":"the Apple TV and Peacock bundle"},{"id":"s19","url":"https://www.apple.com/apple-tv-plus/","title":"Apple TV","publisher":"vendor","quote":"Apple One plans start at $21.95 per month.","supports":"the Apple One bundle"},{"id":"s20","url":"https://support.apple.com/guide/tv/subscribe-to-apple-tv-or-a-channel-atvb721df44e/26/tvos/26","title":"Subscribe to Apple TV or an Apple TV channel in the Apple TV app","publisher":"vendor","quote":"To stop sharing your subscription with a family group, you can cancel the subscription, leave the family group, or (if you're the family group organizer) stop using Family Sharing.","supports":"cancelling ends Family Sharing access"},{"id":"s21","url":"https://support.apple.com/guide/tv/subscribe-to-apple-tv-or-a-channel-atvb721df44e/26/tvos/26","title":"Subscribe to Apple TV or an Apple TV channel in the Apple TV app","publisher":"vendor","quote":"Go to Settings on Apple TV 4K. Go to Profiles and Accounts","supports":"the Apple TV 4K path starts in Settings, then Profiles and Accounts"},{"id":"s22","url":"https://support.apple.com/guide/tv/subscribe-to-apple-tv-or-a-channel-atvb721df44e/26/tvos/26","title":"Subscribe to Apple TV or an Apple TV channel in the Apple TV app","publisher":"vendor","quote":"Subscriptions and select a subscription. Follow the onscreen instructions to change or cancel your subscription.","supports":"then Subscriptions, and cancel on screen"},{"id":"s23","url":"https://support.apple.com/en-us/118398","title":"How to cancel Apple TV","publisher":"vendor","quote":"Canceling subscriptions is slightly different in Israel and South Africa.","supports":"a regional difference"},{"id":"s24","url":"https://www.apple.com/apple-tv-plus/","title":"Apple TV","publisher":"vendor","quote":"Plan automatically renews at $6.99/month until cancelled.","supports":"the Apple Music Student Plan price (fine print)"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Apple's pages don't say when access ends after cancelling an Apple-billed Apple TV subscription (web and device routes)","Carrier and provider partners are not named on Apple's pages","How long Apple keeps Apple TV watch data after cancelling is not stated","No Apple TV-specific data export is documented","Amazon route: Amazon's help page on cancelling Prime Video add-ons couldn't be re-checked in review, so those steps and when access ends aren't reconfirmed"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["Device route: added the Apple TV 4K path (Settings, Profiles and Accounts, Subscriptions) that applies_to already covered (new s21, s22)","Tip: cancelling works slightly differently in Israel and South Africa (new s23)","Student plan: added its $6.99 monthly price (new s24)","Web, iPhone, Google Play, carrier, pricing and Family Sharing facts re-confirmed; Apple's pages still don't say when access ends, and Amazon's page couldn't be re-checked, so the level stays partial"]}},"delete_account":{"url":"https://support.apple.com/en-us/HT208504","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/apple_tv_plus","json":"https://stackcut.io/exits/apple_tv_plus.json","localized":[{"language":"ja","market":"JP","title":"Apple TVの解約方法","page":"https://stackcut.io/ja/cancel/apple_tv_plus","checked_on":"2026-10-05"},{"language":"de","market":"DE","title":"Apple TV kündigen","page":"https://stackcut.io/de/cancel/apple_tv_plus","checked_on":"2026-10-05"},{"language":"pt-br","market":"BR","title":"Como cancelar o Apple TV","page":"https://stackcut.io/pt-br/cancel/apple_tv_plus","checked_on":"2026-10-05"},{"language":"es","market":"MX","title":"Cómo cancelar Apple TV","page":"https://stackcut.io/es/cancel/apple_tv_plus","checked_on":"2026-10-05"},{"language":"nl","market":"NL","title":"Apple TV opzeggen","page":"https://stackcut.io/nl/cancel/apple_tv_plus","checked_on":"2026-10-05"}],"evidence":{"packet_revision":"d7e73a35041e7358819d3efc2c3c849a9c9b3ecd10bfa93d97c3a2ae72e61e68","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"apple-tv-plus--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"apple-tv-plus--direct-app--r2","channel":"direct_app","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"apple-tv-plus--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"apple-tv-plus--amazon--r4","channel":"amazon","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"apple-tv-plus--carrier-or-isp--r5","channel":"carrier_or_isp","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"appointy","name":"Appointy","category":"productivity","website":"https://www.appointy.com","domains":["appointy.com","help.appointy.com"],"summary":"Appointy's payments run through PayPal: cancel the PayPal subscription and the account drops to the Free plan on the last day of the billing cycle, keeping your data. If you paid by card, send support your username and ask them to cancel. No contracts or cancellation fees, but no refunds.","routes":[{"channel":"paypal","label":"Paid through PayPal","applies_to":"Paid plans (Growth, Professional, Enterprise) paid with a PayPal subscription","who":"The person whose PayPal account pays for the Appointy subscription","method":"platform_settings","start_url":null,"steps":[{"do":"Sign in to PayPal, open Settings, then Payments","expect":null},{"do":"Select Subscriptions and saved businesses or Automatic Payments, then select Appointy","expect":null},{"do":"Cancel the automatic payment","expect":null}],"confirm_by":"The Appointy automatic payment no longer shows as active in PayPal; on the last day of the billing cycle the Appointy account moves to the Free version","effective":"On the last day of your current billing cycle, when the account is downgraded automatically to the Free version","notice":null,"refund":"None: all fees paid are nonrefundable, and Appointy doesn't offer refunds once you have signed up for a paid plan","fees":"No contracts or cancellation fees","source_ids":["s26","s27","s28","s33","s34","s12","s36","s4"]},{"channel":"direct_web","label":"Paid by card: ask support","applies_to":"Paid plans paid by credit card rather than through PayPal","who":"The account holder (the Business)","method":"form","start_url":"https://help.appointy.com/hc/en-us/requests/new","steps":[{"do":"Open Submit a request in the Appointy help center","expect":null},{"do":"Give your Appointy username and ask Appointy to cancel your subscription","expect":null}],"confirm_by":null,"effective":"You're billed for the current month but not again, per the pricing FAQ","notice":null,"refund":"None: all fees paid are nonrefundable","fees":"No contracts or cancellation fees; you're billed for the current month","source_ids":["s25","s29","s5","s12","s4"]}],"pay_less":[{"type":"free_plan","what":"The Free plan: 1 staff, 5 services and 100 appointments per month. Cancelling a PayPal subscription moves the account to it at the end of the billing cycle, and a trial that isn't upgraded drops to it","evidence":"documented","source_ids":["s1","s2","s7","s26","s27"]},{"type":"annual_billing","what":"Growth billed annually costs USD 19.99 a month, against USD 29.99 billed monthly; Appointy gives discounts to all long-term memberships (quarterly, half-yearly, yearly)","evidence":"documented","source_ids":["s8","s9","s31","s32"]},{"type":"downgrade","what":"Switch to a cheaper paid plan at any time; Appointy adjusts payments accordingly","evidence":"documented","source_ids":["s6"]}],"export":[{"data":"Reports (for example bookings), exported as a CSV file","how":"Click the Reports icon in the toolbar on the left, open the report, click the export icon (last icon from the left), then choose Export to file","format":"CSV","limits":"The help article says exporting reports is a paid feature on Growth and above, while the pricing FAQ says you can export all your information on any plan. The terms say Business Data can be downloaded during the subscription term","source_ids":["s21","s22","s23","s24","s35","s17"]}],"after_cancel":{"access_until":"With a PayPal subscription, paid features last until the last day of the current billing cycle; the account then continues on the Free plan","data_kept":"Cancelling a subscription doesn't affect account data. If the account itself is terminated, Appointy has no obligation to keep Business Data and deletes it no later than 180 days after termination","you_lose":["Paid-plan features beyond the Free plan's 1 staff, 5 services and 100 appointments a month","Report exports, which the help article lists as a Growth-and-above feature","Fees already paid, which aren't refunded","If the account is terminated: access to the Services at once, and Business Data within 180 days"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Check how the plan is paid: a PayPal subscription is cancelled in PayPal; card payers ask support with their Appointy username","The terms say you terminate the account by stopping use of the Services, but they don't say that stops billing; cancel the subscription itself","Export reports before downgrading: the help article lists report exports as a Growth-and-above feature","Fees are invoiced monthly in advance and aren't refunded","At the end of a free trial, export data before the account is deleted, or the trial data is permanently deleted"]},"sources":[{"id":"s1","url":"https://www.appointy.com/pricing/","title":"Appointy pricing","publisher":"vendor","quote":"1 staff, 5 services","supports":"the Free plan's limits"},{"id":"s2","url":"https://www.appointy.com/pricing/","title":"Appointy pricing","publisher":"vendor","quote":"100 appointments per month","supports":"the Free plan's monthly appointment limit"},{"id":"s3","url":"https://www.appointy.com/pricing/","title":"Appointy pricing","publisher":"vendor","quote":"No contracts. No credit cards. No obligations. Cancel anytime.","supports":"no contract to end"},{"id":"s4","url":"https://www.appointy.com/pricing/","title":"Appointy pricing","publisher":"vendor","quote":"Appointy is a pay-as-you-go service. We do not have contracts or cancellation fees.","supports":"no cancellation fees"},{"id":"s5","url":"https://www.appointy.com/pricing/","title":"Appointy pricing","publisher":"vendor","quote":"If you cancel, you'll be billed for the current month, but you won't be billed again.","supports":"the final charge after cancelling"},{"id":"s6","url":"https://www.appointy.com/pricing/","title":"Appointy pricing","publisher":"vendor","quote":"You can switch between our paid plans, or cancel your account altogether, whenever you like. We will adjust any payments accordingly.","supports":"cancelling the account is allowed at any time"},{"id":"s7","url":"https://www.appointy.com/pricing/","title":"Appointy pricing","publisher":"vendor","quote":"If not, your plan will automatically be downgraded to the free plan.","supports":"a trial that isn't upgraded falls back to the free plan"},{"id":"s8","url":"https://www.appointy.com/pricing/","title":"Appointy pricing","publisher":"vendor","quote":"USD 19.99 (Billed Annually)","supports":"the annual price of Growth"},{"id":"s9","url":"https://www.appointy.com/pricing/","title":"Appointy pricing","publisher":"vendor","quote":"USD 29.99 per month","supports":"the monthly price of Growth"},{"id":"s10","url":"https://www.appointy.com/business-terms-of-service/","title":"Appointy Business Terms of Service","publisher":"vendor","quote":"You may terminate your Appointy account by stopping the use of the Services.","supports":"stopping use terminates the account"},{"id":"s11","url":"https://www.appointy.com/business-terms-of-service/","title":"Appointy Business Terms of Service","publisher":"vendor","quote":"The fee paid by you till date for the Services will not be refunded.","supports":"no refund on termination"},{"id":"s12","url":"https://www.appointy.com/business-terms-of-service/","title":"Appointy Business Terms of Service","publisher":"vendor","quote":"All fees paid to Appointy by you pursuant to these Terms of Service are nonrefundable.","supports":"fees are nonrefundable"},{"id":"s13","url":"https://www.appointy.com/business-terms-of-service/","title":"Appointy Business Terms of Service","publisher":"vendor","quote":"Appointy will invoice you on a monthly basis, in advance, for all amounts due to Appointy.","supports":"monthly invoicing in advance"},{"id":"s14","url":"https://www.appointy.com/business-terms-of-service/","title":"Appointy Business Terms of Service","publisher":"vendor","quote":"Appointy has no obligation to retain Business Data after termination of this Service Agreement for any reason.","supports":"no retention duty after termination"},{"id":"s15","url":"https://www.appointy.com/business-terms-of-service/","title":"Appointy Business Terms of Service","publisher":"vendor","quote":"No later than one hundred and eighty (180) days from termination of this Service Agreement for cause or no cause","supports":"the 180-day deletion window"},{"id":"s16","url":"https://www.appointy.com/business-terms-of-service/","title":"Appointy Business Terms of Service","publisher":"vendor","quote":"Appointy will delete and remove all Business Data without liability.","supports":"Business Data is deleted"},{"id":"s17","url":"https://www.appointy.com/business-terms-of-service/","title":"Appointy Business Terms of Service","publisher":"vendor","quote":"The Services enable you to download the Business Data during the term of the Subscription","supports":"Business Data can be downloaded during the term"},{"id":"s18","url":"https://www.appointy.com/business-terms-of-service/","title":"Appointy Business Terms of Service","publisher":"vendor","quote":"all of your rights to access and use any and all parts of the Services shall immediately terminate","supports":"access ends on termination"},{"id":"s19","url":"https://www.appointy.com/business-terms-of-service/","title":"Appointy Business Terms of Service","publisher":"vendor","quote":"Business must export Business Data before the end of the such deletion of the account","supports":"export before deleting at the end of a trial"},{"id":"s20","url":"https://www.appointy.com/business-terms-of-service/","title":"Appointy Business Terms of Service","publisher":"vendor","quote":"or their Business Data during the trial period will be permanently deleted.","supports":"trial data is deleted if not exported"},{"id":"s21","url":"https://help.appointy.com/hc/en-us/articles/360033351272-Exporting-the-Reports-Growth-and-above-membership-plans","title":"Exporting the Reports (Appointy help)","publisher":"vendor","quote":"Click on the ‘Reports’ icon in the toolbar appearing on the left.","supports":"where the Reports icon is"},{"id":"s22","url":"https://help.appointy.com/hc/en-us/articles/360033351272-Exporting-the-Reports-Growth-and-above-membership-plans","title":"Exporting the Reports (Appointy help)","publisher":"vendor","quote":"Click on the export icon (last icon from the left)","supports":"the export icon"},{"id":"s23","url":"https://help.appointy.com/hc/en-us/articles/360033351272-Exporting-the-Reports-Growth-and-above-membership-plans","title":"Exporting the Reports (Appointy help)","publisher":"vendor","quote":"‘Export to file’ will download the report in your device in form of a CSV file.","supports":"the CSV format"},{"id":"s24","url":"https://help.appointy.com/hc/en-us/articles/360033351272-Exporting-the-Reports-Growth-and-above-membership-plans","title":"Exporting the Reports (Appointy help)","publisher":"vendor","quote":"Exporting reports is a paid feature available in Growth and above membership plans only.","supports":"the plan requirement"},{"id":"s25","url":"https://help.appointy.com/home","title":"Appointy Help Center","publisher":"vendor","quote":"Submit a request","supports":"the support request form"},{"id":"s26","url":"https://help.appointy.com/hc/en-us/articles/215053766-Can-I-downgrade-to-Free-version","title":"Can I downgrade to Free version? (Appointy help)","publisher":"vendor","quote":"Just cancel your Paypal subscription and your account will be downgraded automatically to Free version,","supports":"cancelling the PayPal subscription downgrades to Free"},{"id":"s27","url":"https://help.appointy.com/hc/en-us/articles/215053766-Can-I-downgrade-to-Free-version","title":"Can I downgrade to Free version? (Appointy help)","publisher":"vendor","quote":"on the last day of your current billing cycle.","supports":"when the downgrade happens"},{"id":"s28","url":"https://help.appointy.com/hc/en-us/articles/215055806-How-to-update-expired-credit-card-on-file-with-Appointy","title":"How to update expired credit card on file with Appointy? (Appointy help)","publisher":"vendor","quote":"Entire payment activity is handled by PayPal.","supports":"payments run through PayPal"},{"id":"s29","url":"https://help.appointy.com/hc/en-us/articles/215055806-How-to-update-expired-credit-card-on-file-with-Appointy","title":"How to update expired credit card on file with Appointy? (Appointy help)","publisher":"vendor","quote":"You can let us know your Appointy username and we will cancel your Appointy subscription.","supports":"card payers ask support to cancel"},{"id":"s30","url":"https://help.appointy.com/hc/en-us/articles/215055806-How-to-update-expired-credit-card-on-file-with-Appointy","title":"How to update expired credit card on file with Appointy? (Appointy help)","publisher":"vendor","quote":"Canceling a subscription will not effect your account data.","supports":"account data is kept after cancelling"},{"id":"s31","url":"https://help.appointy.com/hc/en-us/articles/215053746-Is-there-any-monthly-commitment-to-use-this-service","title":"Is there any monthly commitment to use this service? (Appointy help)","publisher":"vendor","quote":"You can start a monthly, quarterly, half-yearly, or yearly subscription.","supports":"subscription lengths"},{"id":"s32","url":"https://help.appointy.com/hc/en-us/articles/215053746-Is-there-any-monthly-commitment-to-use-this-service","title":"Is there any monthly commitment to use this service? (Appointy help)","publisher":"vendor","quote":"Please know that we provide discounts to all long-term memberships.","supports":"long-term discounts"},{"id":"s33","url":"https://www.paypal.com/us/cshelp/article/how-do-i-cancel-a-recurring-payment-subscription-automatic-billing-agreement-or-installment-plan-help240","title":"Automatic Payment | Update Recurring Payments | PayPal US","publisher":"platform","quote":"Select Subscriptions and saved businesses or Automatic Payments.","supports":"where PayPal lists automatic payments"},{"id":"s34","url":"https://www.paypal.com/us/cshelp/article/how-do-i-cancel-a-recurring-payment-subscription-automatic-billing-agreement-or-installment-plan-help240","title":"Automatic Payment | Update Recurring Payments | PayPal US","publisher":"platform","quote":"On this page, you can cancel the automatic payment and change the backup payment method.","supports":"cancelling the automatic payment in PayPal"},{"id":"s35","url":"https://www.appointy.com/pricing/","title":"Appointy pricing","publisher":"vendor","quote":"You can export all of your information from Appointy at any time, no matter what plan you choose.","supports":"export on any plan, per the pricing FAQ"},{"id":"s36","url":"https://www.appointy.com/business-terms-of-service/","title":"Appointy Business Terms of Service","publisher":"vendor","quote":"we do not offer refunds once you have signed up for a paid plan","supports":"no refunds once on a paid plan"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["No in-app cancel button or cancel steps are documented","How Appointy confirms a cancellation done through support isn't stated","The help articles on PayPal billing are older pages; whether card payments are still taken outside PayPal isn't stated on the pricing page","Whether Appointy's mobile apps sell subscriptions through Apple or Google isn't stated","Enterprise plans may have separate terms that aren't on the public pages"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Added the PayPal route: the help center says to cancel the PayPal subscription, and the account moves to the Free version on the last day of the billing cycle","Card payers: the help center says to send support your Appointy username and they cancel the subscription","Removed the 'stop using the Services' route: the terms don't say it stops billing; kept it as a tip","Added that cancelling doesn't affect account data, and the long-term membership discounts (quarterly, half-yearly, yearly)","Noted the pricing FAQ's claim that all information can be exported on any plan, which conflicts with the Growth-and-above export article","Appointy's pages block the automatic quote re-check; their quotes were confirmed by reading the pages"]}},"page":"https://stackcut.io/cancel/appointy","json":"https://stackcut.io/exits/appointy.json","evidence":{"packet_revision":"e44069af977ae9b3cec45d399cfbb5dc8c343f6c7bc37e6012e45a8b2a973640","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"appointy--paypal--r1","channel":"paypal","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"appointy--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"appveyor","name":"AppVeyor","category":"developer_tools","website":"https://www.appveyor.com","domains":["appveyor.com","ci.appveyor.com"],"summary":"Cancel any time on the billing page at ci.appveyor.com/billing. Monthly fees are never refunded; annual plans are refunded only if you notify AppVeyor within 30 days of the period's start. Plans bought on GitHub Marketplace are cancelled in GitHub's billing settings.","routes":[{"channel":"direct_web","label":"Basic, Pro or Premium plan","applies_to":"Paid subscriptions billed by AppVeyor directly (not through GitHub Marketplace)","who":"The account holder; the pages read do not name a role","method":"self_serve","start_url":"https://ci.appveyor.com/billing","steps":[{"do":"Sign in to AppVeyor and open the billing page","expect":null},{"do":"Cancel your subscription there","expect":null}],"confirm_by":"Not stated on the pages read","effective":"Not stated. The terms renew each subscription automatically at the end of each Subscription Period, so cancel before the renewal date","notice":null,"refund":"Monthly subscriptions: no refunds. Annual subscriptions: a 30-day money back guarantee; the terms forfeit the fees unless you notify AppVeyor no later than 30 days from the start of the current Subscription Period","fees":null,"source_ids":["s1","s13","s14","s21","s15","s16","s3","s4","s26","s27","s28"]},{"channel":"direct_web","label":"Downgrade to a lower plan","applies_to":"Moving from a paid plan to a lower one","who":"The account holder; the pages read do not say who can ask","method":"email","start_url":null,"steps":[{"do":"Use the contact us link in the pricing page FAQ, which opens an email to AppVeyor, and ask to downgrade","expect":null}],"confirm_by":"Not stated on the pages read","effective":"Not stated on the pages read","notice":null,"refund":null,"fees":null,"source_ids":["s2"]},{"channel":"reseller_or_partner","label":"Billed through GitHub Marketplace","applies_to":"Open Source, Basic and Pro plans bought through AppVeyor's GitHub Marketplace listing (GitHub Plans)","who":"The GitHub account that bought the plan; for apps that need organization access, only an organization owner can cancel","method":"platform_settings","start_url":null,"steps":[{"do":"On GitHub, click your profile picture, then Settings (for an organization: Organizations, the organization, then Settings)","expect":null},{"do":"In the Access section of the sidebar, click Billing and licensing (personal accounts: then Additional billing details)","expect":"GitHub Marketplace"},{"do":"Next to AppVeyor, open the Edit dropdown menu and click Cancel plan","expect":null},{"do":"In the dialog box, click OK","expect":null}],"confirm_by":"Not stated on the pages read","effective":"Your access and subscription end on your next billing date","notice":null,"refund":"AppVeyor's terms say fees paid for a GitHub Plan are forfeited","fees":null,"source_ids":["s20","s18","s22","s23","s24","s25","s17"]}],"pay_less":[{"type":"free_plan","what":"The Open Source plan is free, with unlimited public projects and 1 concurrent job","evidence":"documented","source_ids":["s8","s9"]},{"type":"student_or_nonprofit","what":"50% off all plans for students, educational organizations and open-source projects; apply with the Get your OSS project on-board button","evidence":"documented","source_ids":["s5","s6"]},{"type":"annual_billing","what":"Annual billing on Pro and Premium gives 2 months free","evidence":"documented","source_ids":["s7"]},{"type":"downgrade","what":"Move to a lower plan at any time by contacting AppVeyor","evidence":"documented","source_ids":["s2"]}],"export":[],"after_cancel":{"access_until":"Not stated for direct plans. GitHub Marketplace plans end on the next billing date","data_kept":"Not stated for a cancelled subscription. An account owner can ask in writing to have the account deleted; AppVeyor then deletes it within 30 days, with the personal information of its users","you_lose":["Private projects: the free Open Source plan covers public projects only, and Basic allows 1 private project","Concurrent jobs: 1 on the Open Source plan, 2 on Premium","Fees already paid: monthly fees and GitHub Plan fees are not refunded"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["A free trial ends on the Free plan unless you subscribe, according to the terms","Subscriptions renew automatically at the end of each Subscription Period, so cancel before the renewal date","Downgrades are not on the billing page; they go through the contact us link","A plan bought on GitHub Marketplace is cancelled in GitHub's billing settings, not AppVeyor's","Deleting the account takes a written request from the account owner; it does not remove you from the mailing list"]},"sources":[{"id":"s1","url":"https://www.appveyor.com/pricing/","title":"AppVeyor pricing","publisher":"vendor","quote":"You can cancel your subscription at any time on billing page.","supports":"cancelling on the billing page"},{"id":"s2","url":"https://www.appveyor.com/pricing/","title":"AppVeyor pricing","publisher":"vendor","quote":"You can downgrade at any time - contact us.","supports":"downgrades are allowed at any time, requested through the contact page"},{"id":"s3","url":"https://www.appveyor.com/pricing/","title":"AppVeyor pricing","publisher":"vendor","quote":"For monthly subscriptions there are no refunds.","supports":"monthly plans are not refunded"},{"id":"s4","url":"https://www.appveyor.com/pricing/","title":"AppVeyor pricing","publisher":"vendor","quote":"For annual subscriptions we offer a 30-day money back guarantee.","supports":"the annual refund window on the pricing page"},{"id":"s5","url":"https://www.appveyor.com/pricing/","title":"AppVeyor pricing","publisher":"vendor","quote":"We provide a 50% discount on all plans for students, educational organizations and open-source projects","supports":"the student, educational and open-source discount"},{"id":"s6","url":"https://www.appveyor.com/pricing/","title":"AppVeyor pricing","publisher":"vendor","quote":"Get your OSS project on-board","supports":"where the discount is applied for"},{"id":"s7","url":"https://www.appveyor.com/pricing/","title":"AppVeyor pricing","publisher":"vendor","quote":"2 months free","supports":"the annual billing offer"},{"id":"s8","url":"https://www.appveyor.com/pricing/","title":"AppVeyor pricing","publisher":"vendor","quote":"Unlimited public projects","supports":"what the Open Source plan includes"},{"id":"s9","url":"https://www.appveyor.com/pricing/","title":"AppVeyor pricing","publisher":"vendor","quote":"1 concurrent job","supports":"the concurrent job limit on the Open Source plan"},{"id":"s10","url":"https://www.appveyor.com/pricing/","title":"AppVeyor pricing","publisher":"vendor","quote":"1 private project","supports":"the private project limit on Basic"},{"id":"s11","url":"https://www.appveyor.com/pricing/","title":"AppVeyor pricing","publisher":"vendor","quote":"Unlimited private projects","supports":"the private project allowance on Pro"},{"id":"s12","url":"https://www.appveyor.com/pricing/","title":"AppVeyor pricing","publisher":"vendor","quote":"2 concurrent jobs","supports":"the concurrent job limit on Premium"},{"id":"s13","url":"https://www.appveyor.com/terms-of-service/","title":"AppVeyor terms of service","publisher":"vendor","quote":"the Subscription Period is renewed automatically at the end of each Subscription Period.","supports":"automatic renewal"},{"id":"s14","url":"https://www.appveyor.com/terms-of-service/","title":"AppVeyor terms of service","publisher":"vendor","quote":"for any reason whatsoever, through AppVeyor user interface.","supports":"termination is made through the AppVeyor user interface"},{"id":"s15","url":"https://www.appveyor.com/terms-of-service/","title":"AppVeyor terms of service","publisher":"vendor","quote":"unless the User notifies AppVeyor of its election to terminate no later than 30 days from the start of the current","supports":"the 30-day notice for annual plans"},{"id":"s16","url":"https://www.appveyor.com/terms-of-service/","title":"AppVeyor terms of service","publisher":"vendor","quote":"will be forfeited by the User without any right to receive a refund.","supports":"fees are not refunded when the terms say they are forfeited"},{"id":"s17","url":"https://www.appveyor.com/terms-of-service/","title":"AppVeyor terms of service","publisher":"vendor","quote":"any fees that the User remitted in respect of the Services provided through a GitHub Plan will be forfeited","supports":"GitHub Plan fees are forfeited"},{"id":"s18","url":"https://www.appveyor.com/terms-of-service/","title":"AppVeyor terms of service","publisher":"vendor","quote":"a Subscription Plan offered through the GitHub Marketplace","supports":"what a GitHub Plan is"},{"id":"s19","url":"https://www.appveyor.com/terms-of-service/","title":"AppVeyor terms of service","publisher":"vendor","quote":"will automatically expire at the expiry of the trial period and be converted into the Free Plan","supports":"what happens when a free trial ends without a subscription"},{"id":"s20","url":"https://github.com/marketplace/appveyor","title":"AppVeyor on GitHub Marketplace","publisher":"platform","quote":"Open Source, Basic, and Pro plans available.","supports":"which plans the GitHub Marketplace listing offers"},{"id":"s21","url":"https://www.appveyor.com/terms-of-service/","title":"AppVeyor terms of service","publisher":"vendor","quote":"The User may terminate the User's AppVeyor Account and/or the Services at any time, for any reason whatsoever","supports":"you can cancel at any time"},{"id":"s22","url":"https://docs.github.com/en/billing/how-tos/pay-third-parties/cancel-marketplace-app","title":"Canceling a GitHub Marketplace app","publisher":"platform","quote":"In the \"Access\" section of the sidebar, click Billing and licensing, then click Additional billing details.","supports":"where Marketplace plans are managed"},{"id":"s23","url":"https://docs.github.com/en/billing/how-tos/pay-third-parties/cancel-marketplace-app","title":"Canceling a GitHub Marketplace app","publisher":"platform","quote":"next to the app you want to cancel, select the Edit dropdown menu, then click Cancel plan.","supports":"the Cancel plan step"},{"id":"s24","url":"https://docs.github.com/en/billing/how-tos/pay-third-parties/cancel-marketplace-app","title":"Canceling a GitHub Marketplace app","publisher":"platform","quote":"your access and subscription will end on your next billing date.","supports":"when a cancelled Marketplace plan ends"},{"id":"s25","url":"https://docs.github.com/en/billing/how-tos/pay-third-parties/cancel-marketplace-app","title":"Canceling a GitHub Marketplace app","publisher":"platform","quote":"only an organization owner can purchase, install, or cancel the app","supports":"who can cancel for an organization"},{"id":"s26","url":"https://www.appveyor.com/privacy-policy/","title":"AppVeyor privacy policy","publisher":"vendor","quote":"If you are the Owner of an account, then you can make a written request to have your account deleted by writing to","supports":"account deletion is by written request from the owner"},{"id":"s27","url":"https://www.appveyor.com/privacy-policy/","title":"AppVeyor privacy policy","publisher":"vendor","quote":"We will delete your account within 30 days, along with the personal information of any User associated with that account.","supports":"deletion happens within 30 days"},{"id":"s28","url":"https://www.appveyor.com/privacy-policy/","title":"AppVeyor privacy policy","publisher":"vendor","quote":"Note that deleting your account or removing yourself from an account does not remove you from our mailing list","supports":"deleting the account does not unsubscribe you"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["The billing page's menu names, and whether a confirmation email is sent after cancelling, are not on AppVeyor's public pages","When access ends after cancelling a direct subscription is not stated","How long build and project data is kept after a subscription ends is not stated in the terms or the privacy policy","No way to export build or account data before cancelling is documented","When a downgrade takes effect is not stated","Which team role can change or cancel a plan is not stated; the docs only say the account owner is an Administrator"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Added the billing page address that the pricing page links to","Replaced the GitHub Marketplace steps with GitHub's own: Billing and licensing, Edit, Cancel plan; access ends on the next billing date","Moved the 30-day annual window from notice to refund, since it decides whether annual fees come back","The downgrade contact link opens an email, so the method is email","Added account deletion by written request from the owner, done within 30 days, from the privacy policy"]}},"page":"https://stackcut.io/cancel/appveyor","json":"https://stackcut.io/exits/appveyor.json","evidence":{"packet_revision":"7687a619ea62e8bc32f3522a2900e2b0379cb1dcd970e9496eaaedafbd9ee06c","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"appveyor--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"appveyor--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"appveyor--reseller-or-partner--r3","channel":"reseller_or_partner","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"artlist","name":"Artlist","category":"design_creative","website":"https://artlist.io","domains":["artlist.io"],"summary":"Cancel renewal in My Account, Billing, more icon, Subscription details, Cancel renewal; the plan runs to the end of the period. The license stops covering downloaded assets in new or published projects once the plan expires, so clearlist projects first. Refunds only within 14 days with no downloads.","routes":[{"channel":"direct_web","applies_to":"Artlist plans (monthly or yearly) bought on artlist.io","who":"The account holder; on a Team account, the Admin who registered it controls the subscription","method":"self_serve","start_url":"https://artlist.io","steps":[{"do":"Before cancelling, add every project that uses Artlist assets to the clearlist","expect":null},{"do":"On the homepage, open the Toolkit, select the Avatar icon, then My Account","expect":"Billing"},{"do":"Click Billing, click the more icon and select Subscription details","expect":"Cancel Renewal or Change Plan"},{"do":"Click Cancel renewal and follow the on-screen steps to confirm","expect":null}],"confirm_by":"Afterwards, Turn renewal on appears at the top of the profile dropdown menu (for reactivating)","effective":"Renewal stops and the plan stays active until the end of the current billing period","notice":"The Terms of Use renew the plan unless you notify Artlist within 14 calendar days before the next billing cycle begins, so cancel at least 14 days before the renewal date to be safe; the help center says renewal can be cancelled any time","refund":"Only for a payment (new or renewal) made within the last 14 days and only if no assets were downloaded, generated or used in a project; contact Artlist with the account name and email, payment details and invoice. Otherwise no refund, and the plan stays active to the end of the cycle","fees":"None: Artlist says it charges no fees beyond the listed subscription price (local taxes or VAT may apply)","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s14","s15","s31","s32"]}],"pay_less":[{"type":"downgrade","what":"In Subscription details, choose Change Plan, pick a lower plan and click Confirm Plan Change; this self-serve downgrade covers AI Suite and Max plans (for other plans, contact Artlist). The new plan starts on your next renewal date (you aren't charged that day), and credits reset when it starts","evidence":"documented","source_ids":["s16","s17","s18","s29"]},{"type":"annual_billing","what":"Monthly payers (monthly billing exists only for Music & SFX Social and AI Suite) can switch to annual billing for better value by contacting Artlist; eligible yearly subscriptions can be moved to monthly within 14 days of purchase","evidence":"documented","source_ids":["s19","s28","s33","s20"]},{"type":"free_plan","what":"The free trial has no time limit and stays free unless you subscribe to a plan","evidence":"documented","source_ids":["s21"]}],"export":[],"after_cancel":{"access_until":"The end of the current billing period","data_kept":"The account stays and returns to Trial status once the subscription expires; you can resubscribe by signing in. To delete it, contact Artlist after the subscription has expired (accounts with an active subscription can't be deleted); deletion is final","you_lose":["License coverage for downloaded stock assets in new or published projects after the plan expires","Coverage for projects not added to the clearlist while the plan was active","Saved projects and preferences, if you delete the account"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"Subscription details offers Change Plan (a downgrade) next to Cancel Renewal","tips":["Add every project that uses Artlist assets to the clearlist while the plan is still active: an active plan is required to publish projects with Artlist assets","Asking for a refund? Don't download, generate or use assets after paying: that voids the 14-day refund","Cancel at least 14 days before renewal: the Terms of Use ask for notice within 14 calendar days before the next billing cycle","A free trial needs no cancelling: it stays free unless you subscribe","An account can't be deleted while a subscription is active"]},"sources":[{"id":"s1","url":"https://help.artlist.io/hc/en-us/articles/29488401173277-Managing-Artlist-s-refund-policy-refunds-and-cancellations","title":"Managing Artlist's refund policy: refunds and cancellations","publisher":"vendor","quote":"On the homepage, navigate to the Toolkit and select the Avatar icon.","supports":"where the cancel flow starts"},{"id":"s2","url":"https://help.artlist.io/hc/en-us/articles/29488401173277-Managing-Artlist-s-refund-policy-refunds-and-cancellations","title":"Managing Artlist's refund policy: refunds and cancellations","publisher":"vendor","quote":"In the account menu, select My Account.","supports":"opening My Account"},{"id":"s3","url":"https://help.artlist.io/hc/en-us/articles/29488401173277-Managing-Artlist-s-refund-policy-refunds-and-cancellations","title":"Managing Artlist's refund policy: refunds and cancellations","publisher":"vendor","quote":"Under Billing, click the more icon and select Subscription details.","supports":"opening Subscription details"},{"id":"s4","url":"https://help.artlist.io/hc/en-us/articles/29488401173277-Managing-Artlist-s-refund-policy-refunds-and-cancellations","title":"Managing Artlist's refund policy: refunds and cancellations","publisher":"vendor","quote":"You will be prompted to Cancel Renewal or Change Plan.","supports":"what you see next"},{"id":"s5","url":"https://help.artlist.io/hc/en-us/articles/29488401173277-Managing-Artlist-s-refund-policy-refunds-and-cancellations","title":"Managing Artlist's refund policy: refunds and cancellations","publisher":"vendor","quote":"Click Cancel renewal and follow the on-screen steps to confirm the cancellation of your renewal.","supports":"the cancel step"},{"id":"s6","url":"https://help.artlist.io/hc/en-us/articles/29488401173277-Managing-Artlist-s-refund-policy-refunds-and-cancellations","title":"Managing Artlist's refund policy: refunds and cancellations","publisher":"vendor","quote":"Canceling or deactivating a paid plan stops any future renewals while keeping access until the current subscription ends.","supports":"when cancelling takes effect"},{"id":"s7","url":"https://help.artlist.io/hc/en-us/articles/29488401173277-Managing-Artlist-s-refund-policy-refunds-and-cancellations","title":"Managing Artlist's refund policy: refunds and cancellations","publisher":"vendor","quote":"To remain covered, projects must be added to the clearlist while the plan is active.","supports":"clearlist projects before the plan ends"},{"id":"s8","url":"https://help.artlist.io/hc/en-us/articles/29488401173277-Managing-Artlist-s-refund-policy-refunds-and-cancellations","title":"Managing Artlist's refund policy: refunds and cancellations","publisher":"vendor","quote":"Refunds are entitled for payments made within the last 14 days, as long as no assets have been downloaded, generated, or used in a project.","supports":"the refund rule"},{"id":"s9","url":"https://help.artlist.io/hc/en-us/articles/29488401173277-Managing-Artlist-s-refund-policy-refunds-and-cancellations","title":"Managing Artlist's refund policy: refunds and cancellations","publisher":"vendor","quote":"The subscription will remain active until the end of the current billing cycle.","supports":"no refund: access to the end of the cycle"},{"id":"s10","url":"https://help.artlist.io/hc/en-us/articles/29488401173277-Managing-Artlist-s-refund-policy-refunds-and-cancellations","title":"Managing Artlist's refund policy: refunds and cancellations","publisher":"vendor","quote":"Once we receive your request, we will review it and get back to you via email.","supports":"how refund requests are handled"},{"id":"s11","url":"https://help.artlist.io/hc/en-us/articles/29508665950109-Managing-Artlist-s-payments-billing-cycles-payment-methods-and-subscription-changes","title":"Managing Artlist's payments: billing cycles, payment methods and subscription changes","publisher":"vendor","quote":"Canceling the auto-renewal allows the plan to remain active until the end of the current billing period.","supports":"the plan stays active to the period end"},{"id":"s12","url":"https://help.artlist.io/hc/en-us/articles/29508665950109-Managing-Artlist-s-payments-billing-cycles-payment-methods-and-subscription-changes","title":"Managing Artlist's payments: billing cycles, payment methods and subscription changes","publisher":"vendor","quote":"Select Turn renewal on from the top of the dropdown menu","supports":"reactivating renewal after cancelling"},{"id":"s13","url":"https://artlist.io/help-center/privacy-terms/terms-of-use","title":"Terms of Use","publisher":"vendor","quote":"unless you notify us of your intention not to continue within 14 calendar days before the beginning of the next billing cycle","supports":"the renewal notice in the Terms"},{"id":"s14","url":"https://artlist.io/help-center/privacy-terms/terms-of-use","title":"Terms of Use","publisher":"vendor","quote":"If you do so, your subscription will be terminated at the end of your current billing period, and you will not be charged thereafter.","supports":"cancelling ends at the period end"},{"id":"s15","url":"https://artlist.io/help-center/privacy-terms/terms-of-use","title":"Terms of Use","publisher":"vendor","quote":"you did not download any Assets or generate any content during such Refund Period","supports":"the refund condition in the Terms"},{"id":"s16","url":"https://help.artlist.io/hc/en-us/articles/29488401173277-Managing-Artlist-s-refund-policy-refunds-and-cancellations","title":"Managing Artlist's refund policy: refunds and cancellations","publisher":"vendor","quote":"Click Change plan and you will be able to downgrade your subscription upon next renewal.","supports":"how to downgrade"},{"id":"s17","url":"https://help.artlist.io/hc/en-us/articles/29508665950109-Managing-Artlist-s-payments-billing-cycles-payment-methods-and-subscription-changes","title":"Managing Artlist's payments: billing cycles, payment methods and subscription changes","publisher":"vendor","quote":"Your downgraded subscription does not start immediately. It begins on your next renewal date.","supports":"when a downgrade starts"},{"id":"s18","url":"https://help.artlist.io/hc/en-us/articles/29508665950109-Managing-Artlist-s-payments-billing-cycles-payment-methods-and-subscription-changes","title":"Managing Artlist's payments: billing cycles, payment methods and subscription changes","publisher":"vendor","quote":"Credits reset when the new plan starts.","supports":"credits after a downgrade"},{"id":"s19","url":"https://help.artlist.io/hc/en-us/articles/29508665950109-Managing-Artlist-s-payments-billing-cycles-payment-methods-and-subscription-changes","title":"Managing Artlist's payments: billing cycles, payment methods and subscription changes","publisher":"vendor","quote":"Subscribers paying monthly have the option to switch to annual billing for better value.","supports":"annual billing"},{"id":"s20","url":"https://help.artlist.io/hc/en-us/articles/29508665950109-Managing-Artlist-s-payments-billing-cycles-payment-methods-and-subscription-changes","title":"Managing Artlist's payments: billing cycles, payment methods and subscription changes","publisher":"vendor","quote":"Eligible yearly subscriptions can be downgraded to the monthly option within 14 days of purchase.","supports":"yearly to monthly within 14 days"},{"id":"s21","url":"https://help.artlist.io/hc/en-us/articles/29488401173277-Managing-Artlist-s-refund-policy-refunds-and-cancellations","title":"Managing Artlist's refund policy: refunds and cancellations","publisher":"vendor","quote":"There is no need to cancel a free Trial as it will remain free indefinitely unless you subscribe to a plan.","supports":"the free trial"},{"id":"s22","url":"https://help.artlist.io/hc/en-us/articles/29488401173277-Managing-Artlist-s-refund-policy-refunds-and-cancellations","title":"Managing Artlist's refund policy: refunds and cancellations","publisher":"vendor","quote":"Once canceled, the license will no longer cover use of downloaded stock assets in new or published projects after the plan expires.","supports":"license coverage ends with the plan"},{"id":"s23","url":"https://help.artlist.io/hc/en-us/articles/29488401173277-Managing-Artlist-s-refund-policy-refunds-and-cancellations","title":"Managing Artlist's refund policy: refunds and cancellations","publisher":"vendor","quote":"An active plan is required to publish any projects using Artlist assets.","supports":"publishing needs an active plan"},{"id":"s24","url":"https://help.artlist.io/hc/en-us/articles/29488401173277-Managing-Artlist-s-refund-policy-refunds-and-cancellations","title":"Managing Artlist's refund policy: refunds and cancellations","publisher":"vendor","quote":"It's not possible to delete an account with an active subscription.","supports":"deletion only after the subscription ends"},{"id":"s25","url":"https://help.artlist.io/hc/en-us/articles/29488401173277-Managing-Artlist-s-refund-policy-refunds-and-cancellations","title":"Managing Artlist's refund policy: refunds and cancellations","publisher":"vendor","quote":"Deletion is final and cannot be reversed.","supports":"deletion is permanent"},{"id":"s26","url":"https://help.artlist.io/hc/en-us/articles/29508665950109-Managing-Artlist-s-payments-billing-cycles-payment-methods-and-subscription-changes","title":"Managing Artlist's payments: billing cycles, payment methods and subscription changes","publisher":"vendor","quote":"All plans automatically renew at the start of each billing cycle to ensure uninterrupted coverage and continued access to licensed assets.","supports":"plans auto-renew"},{"id":"s27","url":"https://help.artlist.io/hc/en-us/articles/29508665950109-Managing-Artlist-s-payments-billing-cycles-payment-methods-and-subscription-changes","title":"Managing Artlist's payments: billing cycles, payment methods and subscription changes","publisher":"vendor","quote":"Renewal can be canceled at any time via the Billings section of the account.","supports":"renewal can be cancelled any time"},{"id":"s28","url":"https://help.artlist.io/hc/en-us/articles/29508665950109-Managing-Artlist-s-payments-billing-cycles-payment-methods-and-subscription-changes","title":"Managing Artlist's payments: billing cycles, payment methods and subscription changes","publisher":"vendor","quote":"To upgrade to annual billing or schedule a change at your next renewal, contact us.","supports":"switching to annual billing goes through support"},{"id":"s29","url":"https://help.artlist.io/hc/en-us/articles/29508665950109-Managing-Artlist-s-payments-billing-cycles-payment-methods-and-subscription-changes","title":"Managing Artlist's payments: billing cycles, payment methods and subscription changes","publisher":"vendor","quote":"For any downgrades that do not involve AI Suite or Max plans, please contact us.","supports":"self-serve downgrades cover AI Suite and Max plans only"},{"id":"s30","url":"https://help.artlist.io/hc/en-us/articles/29508665950109-Managing-Artlist-s-payments-billing-cycles-payment-methods-and-subscription-changes","title":"Managing Artlist's payments: billing cycles, payment methods and subscription changes","publisher":"vendor","quote":"Accounts with an active subscription cannot be deleted until the subscription has expired and the account has returned to Trial status.","supports":"the account returns to Trial status after the plan expires"},{"id":"s31","url":"https://help.artlist.io/hc/en-us/articles/29508665950109-Managing-Artlist-s-payments-billing-cycles-payment-methods-and-subscription-changes","title":"Managing Artlist's payments: billing cycles, payment methods and subscription changes","publisher":"vendor","quote":"Artlist does not charge any additional fees beyond the listed subscription price.","supports":"no fees beyond the subscription price"},{"id":"s32","url":"https://artlist.io/help-center/privacy-terms/terms-of-use","title":"Terms of Use","publisher":"vendor","quote":"purchase, upgrade or downgrade the subscription","supports":"a Team account's Admin controls the subscription"},{"id":"s33","url":"https://help.artlist.io/hc/en-us/articles/29508665950109-Managing-Artlist-s-payments-billing-cycles-payment-methods-and-subscription-changes","title":"Managing Artlist's payments: billing cycles, payment methods and subscription changes","publisher":"vendor","quote":"Monthly billing is available for the Music & SFX Social and AI Suite plans","supports":"which plans have monthly billing"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Artlist's Terms of Use ask for notice 'within 14 calendar days before the beginning of the next billing cycle', while its help center says renewal can be cancelled any time; to be safe, cancel at least 14 days before renewal","Whether anyone other than a Team account's Admin can cancel a Team plan isn't stated in Artlist's help or Terms","Artlist's help doesn't mention App Store or Google Play billing"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked the cancel steps, timing, notice, refund and deletion facts against Artlist's two help articles and its Terms of Use; all confirmed","Downgrade: the self-serve Change Plan downgrade covers AI Suite and Max plans; other plans go through support (s29)","Annual billing: moving from monthly to annual is done by contacting Artlist, and monthly billing exists only for two plans (s28, s33)","Who: a Team account's Admin controls the subscription, per the Terms (s32)","Fees: Artlist charges nothing beyond the subscription price (s31); after the plan expires the account returns to Trial status (s30)","Dropped a note about how pages were read"]}},"delete_account":{"url":"https://artlist.io/","difficulty":"hard","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/artlist","json":"https://stackcut.io/exits/artlist.json","evidence":{"packet_revision":"a6e85edb249b994bba3e8d5095562ba94740d89228c6b4966116aeaf79870c1e","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"artlist--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"asana","name":"Asana","category":"productivity","website":"https://asana.com","domains":["asana.com"],"summary":"The billing owner, an admin or a super admin goes to Admin console, Billing and, under Plan details, selects Cancel plan. It takes effect at the next renewal date; charged fees aren't refunded. Manually invoiced plans use Contact billing on that tab. Seats can't be reduced mid-term.","routes":[{"channel":"direct_web","applies_to":"Asana paid plans and trials bought online (card or PayPal), monthly or annual","who":"The billing owner, an admin or a super admin","method":"self_serve","start_url":null,"steps":[{"do":"Click your profile photo in the top-right corner and select Admin console","expect":"the Billing tab"},{"do":"Go to the Billing tab","expect":"Plan details"},{"do":"Under Plan details, select Cancel plan (during a trial, Cancel trial; to downgrade or change seats instead, Edit plan)","expect":null}],"confirm_by":null,"effective":"At the next renewal date, not immediately: paid features stay until the end of the current billing period. A trial cancelled on or before its expiration date isn't charged","notice":"Cancel before the renewal date to avoid being billed for the next period","refund":"No refund of the most recent or any earlier charged fees when you cancel during a term","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s14"]},{"channel":"sales_contract","applies_to":"Manually invoiced Asana subscriptions (plans billed by invoice under an order form)","who":"The billing owner, an admin or a super admin","method":"contact_sales","start_url":null,"steps":[{"do":"In the Admin console, open the Billing tab and select Contact billing to adjust or cancel the plan for the upcoming renewal term","expect":null},{"do":"Do this before the renewal date: the subscription renews automatically, and the number of users bought can't be decreased during the current term","expect":null}],"confirm_by":null,"effective":"The change applies to the upcoming renewal term; you keep the service until the end of the current term","notice":"Before the renewal date (Subscriber Agreement)","refund":"No refund of fees already charged when you cancel during a term","fees":"The number of users bought under a subscription can't be decreased during the subscription term","source_ids":["s15","s16","s10","s11","s13","s17"]}],"pay_less":[{"type":"free_plan","what":"The Personal plan is free forever, for one or two people managing personal projects, with unlimited tasks and projects","evidence":"documented","source_ids":["s45","s46","s47"]},{"type":"downgrade","what":"Select Edit plan on the Billing tab to move to a lower tier; downgrading doesn't delete data and takes effect at the end of the current billing cycle","evidence":"documented","source_ids":["s18","s19","s20"]},{"type":"seat_reduction","what":"Choose fewer seats in the Seats drop-down when you update the plan; seats bought can't be decreased during the current term. Pausing a member's license frees a seat without losing their data","evidence":"documented","source_ids":["s21","s17","s22"]},{"type":"annual_billing","what":"Annual plans get a discount equivalent to two months","evidence":"documented","source_ids":["s23"]},{"type":"student_or_nonprofit","what":"Eligible nonprofits get 50% off monthly or annual plans through TechSoup or a country partner (a small admin fee applies to apply)","evidence":"documented","source_ids":["s24","s25","s26"]}],"export":[{"data":"A project, a saved search or My tasks","how":"Click the drop-down arrow in the project header, select Export/Print, then choose JSON or CSV","format":"CSV or JSON","limits":"Large CSV exports aren't downloaded right away: an email with a link arrives when ready","source_ids":["s27","s28","s29","s30"]},{"data":"The list of teams (paid organizations or divisions)","how":"An admin or super admin opens the Admin console, Teams tab, and clicks Export CSV; a download link is emailed","format":"CSV","limits":"Admins and super admins of a paid organization or division only","source_ids":["s31","s32"]},{"data":"The whole organization: all projects, tasks and messages, with attachments, comments, custom fields and more","how":"The admin or super admin opens the Admin console, Settings tab, and requests a Domain export; a download link is sent when it's done","format":"JSON only","limits":"Enterprise+ and Legacy Enterprise only","source_ids":["s33","s34","s35","s36"]}],"after_cancel":{"access_until":"The end of the current billing period (the next renewal date)","data_kept":"Cancelling or downgrading doesn't delete data. When a subscription ends, Asana keeps data available for export if it receives written notice within 30 days (the Subscriber Agreement sends notices to legal@asana.com, with a copy by post to its Legal Department), and may delete it after that. A deleted organization is removed within 90 days and its data cleared within 180 days","you_lose":["Paid features such as rules, goals and portfolios","Advanced team and project permissions, custom fields, timeline view and task dependencies"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Only the billing owner, an admin or a super admin can cancel","Cancel before the renewal date: plans renew automatically and fees already charged aren't refunded","On a trial, choose Cancel trial on or before the trial expiration date to avoid a charge","Manually invoiced plans: use Contact billing on the Billing tab to change or cancel for the next term","Seats bought can't be reduced mid-term; pausing a member's license frees a seat without losing their data","Deleting your user account is separate from cancelling the plan, permanent, and completed within 30 days","After a subscription ends, ask for your data in writing within 30 days if you still need an export: notices go to legal@asana.com, with a copy by post to Asana's Legal Department"]},"sources":[{"id":"s1","url":"https://help.asana.com/s/article/how-to-cancel-your-asana-plan?language=en_US","title":"How to cancel your Asana plan","publisher":"vendor","quote":"A billing owner, admin, or super admin can cancel the subscription of a paid organization, division, or workspace at any time","supports":"who can cancel"},{"id":"s2","url":"https://help.asana.com/s/article/how-to-cancel-your-asana-plan?language=en_US","title":"How to cancel your Asana plan","publisher":"vendor","quote":"Click your profile photo in the top-right corner","supports":"where the flow starts"},{"id":"s3","url":"https://help.asana.com/s/article/how-to-cancel-your-asana-plan?language=en_US","title":"How to cancel your Asana plan","publisher":"vendor","quote":"Navigate to the Billing tab","supports":"the Billing tab step"},{"id":"s4","url":"https://help.asana.com/s/article/how-to-cancel-your-asana-plan?language=en_US","title":"How to cancel your Asana plan","publisher":"vendor","quote":"Under Plan details, select Cancel plan","supports":"the Cancel plan button"},{"id":"s5","url":"https://help.asana.com/s/article/how-to-cancel-your-asana-plan?language=en_US","title":"How to cancel your Asana plan","publisher":"vendor","quote":"Paid plan cancellations take effect at your next renewal date, not immediately.","supports":"when cancelling takes effect"},{"id":"s6","url":"https://help.asana.com/s/article/how-to-cancel-your-asana-plan?language=en_US","title":"How to cancel your Asana plan","publisher":"vendor","quote":"You'll continue to have access to paid features until the end of your current billing period.","supports":"access until the period ends"},{"id":"s7","url":"https://help.asana.com/s/article/how-to-cancel-your-asana-plan?language=en_US","title":"How to cancel your Asana plan","publisher":"vendor","quote":"If you cancel on or before your trial expiration date, your account will not be charged.","supports":"cancelling a trial"},{"id":"s8","url":"https://help.asana.com/s/article/how-to-cancel-your-asana-plan?language=en_US","title":"How to cancel your Asana plan","publisher":"vendor","quote":"Select Admin console","supports":"opening the Admin console"},{"id":"s9","url":"https://help.asana.com/s/article/upgrading-or-changing-your-asana-plan?language=en_US","title":"Upgrading or changing your Asana plan","publisher":"vendor","quote":"Can upgrade, downgrade, or cancel the paid plan","supports":"the billing owner can cancel"},{"id":"s10","url":"https://asana.com/terms/subscriber-agreement","title":"Subscriber Agreement","publisher":"vendor","quote":"Customer agrees that its Subscription will automatically renew on an annual or monthly basis depending on Customer's Subscription","supports":"automatic renewal"},{"id":"s11","url":"https://asana.com/terms/subscriber-agreement","title":"Subscriber Agreement","publisher":"vendor","quote":"Customer must cancel its Subscription prior to the Renewal Date in order to avoid billing of the next period's Subscription fees.","supports":"cancel before the renewal date"},{"id":"s12","url":"https://asana.com/terms/subscriber-agreement","title":"Subscriber Agreement","publisher":"vendor","quote":"Customer can cancel its Subscription anytime online by going into its account settings and following the instructions provided.","supports":"online cancellation"},{"id":"s13","url":"https://asana.com/terms/subscriber-agreement","title":"Subscriber Agreement","publisher":"vendor","quote":"but will not be issued a refund for the most recently (or any previously) charged fees.","supports":"no refunds"},{"id":"s14","url":"https://help.asana.com/s/article/upgrading-or-changing-your-asana-plan?language=en_US","title":"Upgrading or changing your Asana plan","publisher":"vendor","quote":"Once these steps have been followed the subscription will automatically be cancelled on the plan's renewal date.","supports":"annual plans end on the renewal date"},{"id":"s15","url":"https://help.asana.com/s/article/how-to-cancel-your-asana-plan?language=en_US","title":"How to cancel your Asana plan","publisher":"vendor","quote":"The billing owner, admin, or super admin of a manually invoiced subscription who wishes to adjust or cancel their plan for the upcoming renewal term","supports":"who handles manually invoiced plans"},{"id":"s16","url":"https://help.asana.com/s/article/how-to-cancel-your-asana-plan?language=en_US","title":"How to cancel your Asana plan","publisher":"vendor","quote":"Contact billing through the Billing tab of their admin console.","supports":"the Contact billing step"},{"id":"s17","url":"https://asana.com/terms/subscriber-agreement","title":"Subscriber Agreement","publisher":"vendor","quote":"the number of End Users acquired under a Subscription cannot be decreased during the applicable Subscription Term.","supports":"no seat reductions mid-term"},{"id":"s18","url":"https://help.asana.com/s/article/modify-your-asana-plan?language=en_US","title":"Modify your Asana plan","publisher":"vendor","quote":"From the Billing tab on your admin console select Cancel plan/trial or Edit plan","supports":"where to downgrade"},{"id":"s19","url":"https://help.asana.com/s/article/modify-your-asana-plan?language=en_US","title":"Modify your Asana plan","publisher":"vendor","quote":"All cancellations take effect at the end of the current billing cycle.","supports":"when a downgrade takes effect"},{"id":"s20","url":"https://help.asana.com/s/article/upgrading-or-changing-your-asana-plan?language=en_US","title":"Upgrading or changing your Asana plan","publisher":"vendor","quote":"Upgrading or downgrading will not result in any data loss whatsoever.","supports":"no data loss when downgrading"},{"id":"s21","url":"https://help.asana.com/s/article/modify-your-asana-plan?language=en_US","title":"Modify your Asana plan","publisher":"vendor","quote":"You can change the size of your plan via the Seats drop-down menu when you choose to update the plan.","supports":"changing the seat count"},{"id":"s22","url":"https://help.asana.com/s/article/subscription-size-and-users?language=en_US","title":"Manage your growing Asana subscription","publisher":"vendor","quote":"Instead of permanently removing members, you can temporarily pause their license to free up seats without losing their data.","supports":"pausing a license frees a seat"},{"id":"s23","url":"https://help.asana.com/s/article/upgrading-or-changing-your-asana-plan?language=en_US","title":"Upgrading or changing your Asana plan","publisher":"vendor","quote":"Annual plans receive a discount equivalent to two months.","supports":"the annual billing discount"},{"id":"s24","url":"https://help.asana.com/s/article/asana-for-nonprofits?language=en_US","title":"Asana for nonprofits","publisher":"vendor","quote":"50% Asana Nonprofit discount for monthly or annual plans","supports":"the nonprofit discount"},{"id":"s25","url":"https://help.asana.com/s/article/asana-for-nonprofits?language=en_US","title":"Asana for nonprofits","publisher":"vendor","quote":"you'll receive an email from TechSoup (or your country partner) with instructions on how to add the discount to your Asana account","supports":"how the discount is applied"},{"id":"s26","url":"https://help.asana.com/s/article/asana-for-nonprofits?language=en_US","title":"Asana for nonprofits","publisher":"vendor","quote":"a small admin fee to apply for the Asana Nonprofit Discount","supports":"the application fee"},{"id":"s27","url":"https://help.asana.com/s/article/privacy-and-security?language=en_US","title":"Privacy and security","publisher":"vendor","quote":"You can export your own data, per project to the text-based file formats JSON or CSV","supports":"project export formats"},{"id":"s28","url":"https://help.asana.com/s/article/privacy-and-security?language=en_US","title":"Privacy and security","publisher":"vendor","quote":"Aside from projects, you can also export a saved search or your My tasks","supports":"other exports"},{"id":"s29","url":"https://help.asana.com/s/article/privacy-and-security?language=en_US","title":"Privacy and security","publisher":"vendor","quote":"Select Export/Print","supports":"the Export/Print menu"},{"id":"s30","url":"https://help.asana.com/s/article/privacy-and-security?language=en_US","title":"Privacy and security","publisher":"vendor","quote":"Once the CSV is ready, an email is sent to the user, which includes a URL for accessing the file","supports":"large CSV exports arrive by email"},{"id":"s31","url":"https://help.asana.com/s/article/privacy-and-security?language=en_US","title":"Privacy and security","publisher":"vendor","quote":"Admins and super admins of a paid organization or division can export teams to CSV","supports":"team export"},{"id":"s32","url":"https://help.asana.com/s/article/privacy-and-security?language=en_US","title":"Privacy and security","publisher":"vendor","quote":"You will then receive an email message with the link to download.","supports":"team export delivery"},{"id":"s33","url":"https://help.asana.com/s/article/privacy-and-security?language=en_US","title":"Privacy and security","publisher":"vendor","quote":"Available on the Asana Enterprise+ tier, as well as legacy tier Legacy Enterprise","supports":"which plans can export the whole organization"},{"id":"s34","url":"https://help.asana.com/s/article/privacy-and-security?language=en_US","title":"Privacy and security","publisher":"vendor","quote":"This option allows the admin or super admin of an organization to export all projects, tasks, and messages","supports":"what a full export contains"},{"id":"s35","url":"https://help.asana.com/s/article/privacy-and-security?language=en_US","title":"Privacy and security","publisher":"vendor","quote":"The exported data will be in the form of a JSON file only.","supports":"full export format"},{"id":"s36","url":"https://help.asana.com/s/article/privacy-and-security?language=en_US","title":"Privacy and security","publisher":"vendor","quote":"Once the export is complete, the admin will be sent a link to download the data.","supports":"full export delivery"},{"id":"s37","url":"https://help.asana.com/s/article/how-to-cancel-your-asana-plan?language=en_US","title":"How to cancel your Asana plan","publisher":"vendor","quote":"Your data is not deleted when you downgrade, but you will lose access to paid features such as rules, goals, and portfolios.","supports":"what you keep and lose"},{"id":"s38","url":"https://help.asana.com/s/article/modify-your-asana-plan?language=en_US","title":"Modify your Asana plan","publisher":"vendor","quote":"you and your team will lose access to paid features, including advanced team and project permissions, custom fields, timeline view, and task dependencies.","supports":"paid features lost"},{"id":"s39","url":"https://asana.com/terms/subscriber-agreement","title":"Subscriber Agreement","publisher":"vendor","quote":"Asana will make Customer Data available to Customer for export in accordance with the Documentation as long as Asana receives written notice within thirty (30) days","supports":"the 30-day export window after termination"},{"id":"s40","url":"https://asana.com/terms/subscriber-agreement","title":"Subscriber Agreement","publisher":"vendor","quote":"After such thirty (30) day period, Asana will have no obligation to retain Customer Data","supports":"deletion after 30 days"},{"id":"s41","url":"https://help.asana.com/s/article/delete-your-asana-account?language=en_US","title":"Delete your Asana account","publisher":"vendor","quote":"Deleting your Asana account is a permanent action and cannot be undone.","supports":"account deletion is permanent"},{"id":"s42","url":"https://help.asana.com/s/article/delete-your-asana-account?language=en_US","title":"Delete your Asana account","publisher":"vendor","quote":"Accounts will be deleted within 30 days.","supports":"when a paid user's account is deleted"},{"id":"s43","url":"https://help.asana.com/s/article/delete-your-asana-account?language=en_US","title":"Delete your Asana account","publisher":"vendor","quote":"Once requested, the organization or workspace will be deleted within 90 days, with all data cleared from systems within 180 days.","supports":"organization deletion timing"},{"id":"s44","url":"https://asana.com/terms/subscriber-agreement","title":"Asana Subscriber Agreement","publisher":"vendor","quote":"Notices to Asana must be sent to legal@asana.com with a copy to Asana, Inc., 633 Folsom Street, Suite 100, San Francisco, CA 94107, Attn: Legal Department","supports":"how written notice to Asana must be sent"},{"id":"s45","url":"https://asana.com/pricing","title":"Asana pricing","publisher":"vendor","quote":"For one or two people managing personal projects.","supports":"the free Personal plan's audience"},{"id":"s46","url":"https://asana.com/pricing","title":"Asana pricing","publisher":"vendor","quote":"Free forever","supports":"the Personal plan is free"},{"id":"s47","url":"https://asana.com/pricing","title":"Asana pricing","publisher":"vendor","quote":"Unlimited tasks and projects","supports":"the Personal plan's task and project limit"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["What appears after Cancel plan (confirmation screen, reason prompt or offer) and any confirmation email aren't documented","No App Store or Google Play billing is documented in the pages read"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Re-read the cancel, modify plan, upgrade/change plan, export, delete and seats articles, plus the Subscriber Agreement and pricing; every quoted fact matched","The Domain export path (Admin console, Settings tab, Domain export) is confirmed, so that gap is closed","Added how written notice for the 30-day data-export window must be sent: legal@asana.com with a copy by post (s44)","Added the free Personal plan to pay_less (s45 to s47); level raised to docs"]}},"delete_account":{"url":"https://app.asana.com","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"asana","name":"Asana","recipes":[{"id":"work-tracker","title":"A single team work-tracking process","best_year_one_net":919}]},"page":"https://stackcut.io/cancel/asana","json":"https://stackcut.io/exits/asana.json","evidence":{"packet_revision":"2d8aa1197b461c51aed925ce6a127e141a4058092b0e48d89b22f0ff24e1c318","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"asana--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"asana--sales-contract--r2","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"assemblyai","name":"AssemblyAI","category":"developer_tools","website":"https://www.assemblyai.com","domains":["assemblyai.com"],"summary":"A usage-billed speech API. Turn off auto-pay under Workspace, Settings, Billing to stop top-ups (not possible while an SSO connection is active). Only the Owner, as sole member, can delete the account from the Danger Zone; deletion is permanent. Order Forms need written notice 30 days before renewal.","routes":[{"channel":"direct_web","label":"Turn off auto-pay","applies_to":"Pay-as-you-go accounts that top up their funds by auto-pay","who":"The account holder with access to Workspace settings (the page doesn't name a role)","method":"self_serve","start_url":"https://assemblyai.com/dashboard/account/billing","steps":[{"do":"Log in to your AssemblyAI dashboard","expect":null},{"do":"If the account has an active single sign-on (SSO) connection, note that auto-pay can't be switched off while it is active","expect":null},{"do":"Go to Workspace > Settings > Billing and disable auto-pay","expect":null}],"confirm_by":"Not described on the page; check the auto-pay setting under Workspace > Settings > Billing","effective":"Automatic top-ups stop. Funds already deposited are drawn down as you use the API, and if the balance reaches $0 without auto-pay, API access is paused until you top up","notice":null,"refund":"Not stated for unused funds. The Terms say paid Fees are not refundable unless the Terms or an Order Form say otherwise","fees":"SSO is a paid add-on billed monthly for each connection, paid out of the prepaid balance on pay-as-you-go accounts","source_ids":["s1","s2","s3","s4","s5","s6","s28","s29","s30"]},{"channel":"direct_web","label":"Delete the account","applies_to":"The whole AssemblyAI account or organization","who":"Only the Owner, and only when they are the sole member; Admins can do everything an Owner can except delete the account","method":"self_serve","start_url":"https://assemblyai.com/dashboard","steps":[{"do":"Back up any important information first","expect":null},{"do":"If the account has other members, remove them (Owners and Admins can remove any non-Owner member from the Members list), or email support@assemblyai.com to transfer ownership, which can't be done self-serve","expect":null},{"do":"Log in to your AssemblyAI dashboard and, in the sidebar, go to Workspace > Settings > Organization & Access","expect":"Danger Zone"},{"do":"Scroll to the Danger Zone, click the option to delete your account or organization, and follow the prompts","expect":null}],"confirm_by":"Not described on the page","effective":"Not stated. Account deletion is permanent and cannot be undone","notice":null,"refund":"Not stated for deletion. The Terms say paid fees are not refundable","fees":null,"source_ids":["s1","s6","s8","s9","s10","s11","s12","s13","s14","s15","s31","s32"]},{"channel":"sales_contract","label":"Order Form (fixed or unfixed term)","applies_to":"Accounts under an Order Form, including fixed or unfixed terms with a Spend Commitment","who":"Either party to the Order Form may give notice","method":"email","start_url":null,"steps":[{"do":"Check the Order Form for whether the term is fixed or unfixed, and what the Spend Commitment is","expect":null},{"do":"To stop a fixed term from renewing, give written notice at least 30 days before the end of the then-current term","expect":null},{"do":"For an unfixed term, give written notice of non-renewal before the Commit Period is complete","expect":null},{"do":"To end the Order Form early for convenience, give written notice; email is enough, and the Terms direct email notices to legal@assemblyai.com (post goes to AssemblyAI, Inc., Attn: Legal Department, 169 Madison Ave STE 38365, New York, NY 10016)","expect":null}],"confirm_by":"Not described in the agreement; keep a copy of the notice you send","effective":"Convenience termination takes effect 30 days after AssemblyAI receives your notice. Non-renewal stops the next term; otherwise a fixed-term Order Form renews for a term matching the Initial Term","notice":"Written notice 30 days before the end of a fixed term; before the Commit Period is complete for an unfixed term","refund":"Prepaid Fees for the rest of the term are refunded only when you terminate for AssemblyAI's uncured material breach or insolvency, or when AssemblyAI terminates for convenience. Otherwise paid Fees are not refundable","fees":"If you terminate for convenience, any unpaid remainder of the Spend Commitment and other unpaid amounts become due in full. Unused Spend Commitment expires at the end of the Service Term","source_ids":["s6","s16","s17","s18","s19","s20","s21","s22","s23","s33","s34","s35"]}],"pay_less":[{"type":"free_plan","what":"Start free with no card. The free tier includes up to 185 hours of pre-recorded transcription and up to 333 hours of streaming transcription","evidence":"documented","source_ids":["s24","s25","s26"]},{"type":"downgrade","what":"Pay-as-you-go has no minimum commitments, upfront fees or contracts, and funds are drawn down as you use the API","evidence":"documented","source_ids":["s27","s3"]}],"export":[{"data":"Transcripts and other important data","how":"Back up any important information before you delete the account. The deletion page doesn't describe how to export transcripts","format":null,"limits":"Account deletion can't be undone, so back up first","source_ids":["s15","s14"]}],"after_cancel":{"access_until":"Not stated for deletion. If funds run out without auto-pay, API access is paused until you top up","data_kept":"Not stated on the deletion page. Data Controls cover transcript retention settings, but the docs don't say how they apply when an account closes","you_lose":["Access to the API and dashboard, which can't be undone once the account is deleted","Any unused funds. Credits don't expire, but the docs don't say whether they're refunded on deletion"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Turning off auto-pay stops top-ups, but it doesn't close the account; deletion is a separate step","Auto-pay can't be switched off while an SSO connection is active; SSO is billed monthly per connection","Only the Owner can delete the account, and only as the sole member. Remove other members, or ask support@assemblyai.com to transfer ownership","Order Form renewals and early termination need written notice; email is accepted for convenience termination","Credits don't expire, but the docs don't say whether they're refunded on deletion"]},"sources":[{"id":"s1","url":"https://www.assemblyai.com/docs/account-management","title":"Account Management","publisher":"vendor","quote":"Log in to your AssemblyAI dashboard.","supports":"where deletion and account steps start"},{"id":"s2","url":"https://www.assemblyai.com/docs/billing-and-pricing","title":"Billing and Pricing","publisher":"vendor","quote":"You can also disable auto-pay at any time from Workspace > Settings > Billing in the dashboard","supports":"where auto-pay is turned off"},{"id":"s3","url":"https://www.assemblyai.com/docs/billing-and-pricing","title":"Billing and Pricing","publisher":"vendor","quote":"Funds are drawn down as you use the API.","supports":"how deposited funds are used"},{"id":"s4","url":"https://www.assemblyai.com/docs/billing-and-pricing","title":"Billing and Pricing","publisher":"vendor","quote":"If your balance reaches $0 without auto-pay enabled, API access is paused until you top up.","supports":"what happens when funds run out"},{"id":"s5","url":"https://www.assemblyai.com/docs/billing-and-pricing","title":"Billing and Pricing","publisher":"vendor","quote":"Credits do not expire, and any unused credits are retained on your account when you upgrade by adding a credit card.","supports":"credits don't expire"},{"id":"s6","url":"https://www.assemblyai.com/legal/terms-of-service","title":"AssemblyAI Terms of Service","publisher":"vendor","quote":"paid Fees are not refundable","supports":"paid fees are generally not refundable"},{"id":"s8","url":"https://www.assemblyai.com/docs/account-management","title":"Account Management","publisher":"vendor","quote":"In the sidebar, go to Workspace > Settings > Organization & Access.","supports":"the menu path to the Danger Zone"},{"id":"s9","url":"https://www.assemblyai.com/docs/account-management","title":"Account Management","publisher":"vendor","quote":"Scroll to the Danger Zone.","supports":"where deletion is"},{"id":"s10","url":"https://www.assemblyai.com/docs/account-management","title":"Account Management","publisher":"vendor","quote":"Click the option to delete your account or organization and follow the prompts.","supports":"the delete step"},{"id":"s11","url":"https://www.assemblyai.com/docs/account-management","title":"Account Management","publisher":"vendor","quote":"If you are the sole member of your account, you can delete it from the dashboard","supports":"deletion needs a sole member"},{"id":"s12","url":"https://www.assemblyai.com/docs/account-management","title":"Account Management","publisher":"vendor","quote":"If your account has other members, remove them or transfer ownership before attempting to delete the account.","supports":"what to do with other members"},{"id":"s13","url":"https://www.assemblyai.com/docs/account-management","title":"Account Management","publisher":"vendor","quote":"Ownership transfer cannot be performed self-serve. Contact support@assemblyai.com to request a transfer.","supports":"ownership transfer needs support"},{"id":"s14","url":"https://www.assemblyai.com/docs/account-management","title":"Account Management","publisher":"vendor","quote":"Account deletion is permanent and cannot be undone.","supports":"deletion is permanent"},{"id":"s15","url":"https://www.assemblyai.com/docs/account-management","title":"Account Management","publisher":"vendor","quote":"Make sure to back up any important information before proceeding with deletion.","supports":"back up before deleting"},{"id":"s16","url":"https://www.assemblyai.com/legal/terms-of-service","title":"AssemblyAI Terms of Service","publisher":"vendor","quote":"Each Party may provide written notice of non-renewal prior to the completion of a Commit Period.","supports":"notice for an unfixed term"},{"id":"s17","url":"https://www.assemblyai.com/legal/terms-of-service","title":"AssemblyAI Terms of Service","publisher":"vendor","quote":"Either Party may opt out of automatic renewal by providing written notice to the other Party","supports":"automatic renewal and opting out"},{"id":"s18","url":"https://www.assemblyai.com/legal/terms-of-service","title":"AssemblyAI Terms of Service","publisher":"vendor","quote":"thirty (30) days prior to the end of the then-current term.","supports":"30-day notice for a fixed term"},{"id":"s19","url":"https://www.assemblyai.com/legal/terms-of-service","title":"AssemblyAI Terms of Service","publisher":"vendor","quote":"Either Party may terminate this Order Form for its convenience by providing written notice (email shall suffice).","supports":"termination for convenience by email"},{"id":"s20","url":"https://www.assemblyai.com/legal/terms-of-service","title":"AssemblyAI Terms of Service","publisher":"vendor","quote":"thirty (30) days after receipt of Customer's notice by AssemblyAI","supports":"when convenience termination takes effect"},{"id":"s21","url":"https://www.assemblyai.com/legal/terms-of-service","title":"AssemblyAI Terms of Service","publisher":"vendor","quote":"AssemblyAI will refund Customer any prepaid Fees covering the remainder of the term of the applicable Order Form(s)","supports":"prepaid Fees refunded when the customer terminates for cause or AssemblyAI terminates for convenience"},{"id":"s22","url":"https://www.assemblyai.com/legal/terms-of-service","title":"AssemblyAI Terms of Service","publisher":"vendor","quote":"any unpaid remainder of the Spend Commitment, or other unpaid amounts owed for Services, will then become due in full.","supports":"unpaid commitment becomes due"},{"id":"s23","url":"https://www.assemblyai.com/legal/terms-of-service","title":"AssemblyAI Terms of Service","publisher":"vendor","quote":"any unused Spend Commitment will expire and will not roll over into a new Service Term.","supports":"unused commitment expires"},{"id":"s24","url":"https://www.assemblyai.com/pricing","title":"AssemblyAI pricing","publisher":"vendor","quote":"Start free, pay-as-you-go after that – no commitments required.","supports":"free start with no commitment"},{"id":"s25","url":"https://www.assemblyai.com/pricing","title":"AssemblyAI pricing","publisher":"vendor","quote":"The free tier includes up to 185 hours of pre-recorded transcription and up to 333 hours of streaming transcription.","supports":"free tier hours"},{"id":"s26","url":"https://www.assemblyai.com/pricing","title":"AssemblyAI pricing","publisher":"vendor","quote":"Yes. You can create an account and start transcribing immediately with no credit card required.","supports":"no card needed to start"},{"id":"s27","url":"https://www.assemblyai.com/pricing","title":"AssemblyAI pricing","publisher":"vendor","quote":"There are no minimum commitments, upfront fees, or contracts on the pay-as-you-go plan.","supports":"pay-as-you-go has no commitments"},{"id":"s28","url":"https://www.assemblyai.com/docs/billing-and-pricing","title":"Billing and Pricing","publisher":"vendor","quote":"While a connection is active, auto-pay can't be switched off.","supports":"auto-pay stays on while SSO is active"},{"id":"s29","url":"https://www.assemblyai.com/docs/account-management","title":"Account Management","publisher":"vendor","quote":"SSO is a paid add-on, billed monthly for each connection.","supports":"SSO is billed monthly"},{"id":"s30","url":"https://www.assemblyai.com/docs/account-management","title":"Account Management","publisher":"vendor","quote":"On pay-as-you-go accounts it's paid out of your prepaid balance, so auto-pay has to stay enabled and cover your connections","supports":"SSO is paid from the prepaid balance"},{"id":"s31","url":"https://www.assemblyai.com/docs/account-management","title":"Account Management","publisher":"vendor","quote":"can do everything an Owner can, except delete the account","supports":"only the Owner can delete"},{"id":"s32","url":"https://www.assemblyai.com/docs/account-management","title":"Account Management","publisher":"vendor","quote":"Owners and Admins can remove any non-Owner member from the Members list.","supports":"who can remove members"},{"id":"s33","url":"https://www.assemblyai.com/legal/terms-of-service","title":"AssemblyAI Terms of Service","publisher":"vendor","quote":"with email notices directed to legal@assemblyai.com","supports":"where email notices go"},{"id":"s34","url":"https://www.assemblyai.com/legal/terms-of-service","title":"AssemblyAI Terms of Service","publisher":"vendor","quote":"Notices to AssemblyAI shall be addressed to: AssemblyAI, Inc. Attn: Legal Department,","supports":"postal notices"},{"id":"s35","url":"https://www.assemblyai.com/legal/terms-of-service","title":"AssemblyAI Terms of Service","publisher":"vendor","quote":"Customer's payment obligations are neither cancelable nor subject to proration for partial months of service.","supports":"payment obligations can't be cancelled"},{"id":"s36","url":"https://www.assemblyai.com/docs/billing-and-pricing","title":"Billing and Pricing","publisher":"vendor","quote":"End-of-month invoicing is available for enterprise customers.","supports":"enterprise invoicing"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Whether unused funds are refunded when an account is deleted isn't stated","What happens to transcripts and other data when the account closes, and how long it is kept, isn't stated in AssemblyAI's docs or Terms","How a final partial-month bill is handled after deletion isn't stated","How to view or download invoices isn't explained on the billing page","How to remove an SSO connection so auto-pay can be turned off isn't described on the billing page","Cancelling a pay-as-you-go plan as such isn't described; the documented steps are turning off auto-pay and deleting the account"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Auto-pay: added that it can't be switched off while an SSO connection is active, and that SSO is billed monthly per connection from the prepaid balance","Deletion: only the Owner can delete (Admins can't), as sole member; added who can remove members and the support address for ownership transfer","Contract: added the notice addresses (legal@assemblyai.com and the postal address); corrected the refund to the Terms' cases (your termination for breach or insolvency, or AssemblyAI's for convenience)","Re-checked the deletion, auto-pay and Terms facts against AssemblyAI's docs and Terms; confirmed","The pricing page couldn't be re-read today; its four quotes (free tier hours, no card, no pay-as-you-go commitments) were confirmed word for word"]}},"page":"https://stackcut.io/cancel/assemblyai","json":"https://stackcut.io/exits/assemblyai.json","evidence":{"packet_revision":"5a83be4041998faebee0788924cdf0494ec70fd0d3cf07835d9edda9be4e2c8d","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"assemblyai--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"assemblyai--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"assemblyai--sales-contract--r3","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"atlassian","name":"Atlassian (Jira, Confluence, Trello)","category":"productivity","website":"https://www.atlassian.com","domains":["atlassian.com","atlassian.net","trello.com"],"summary":"Jira and Confluence: an admin deactivates at admin.atlassian.com/billing (Subscriptions, Manage, more actions, Deactivate); paid sites stay open 15 days past the period end, but deactivating a free trial ends it. Trello: a Workspace admin cancels under Billing on the web. Enterprise and partner plans: sales or the partner portal.","routes":[{"channel":"direct_web","label":"Jira, Confluence and other cloud apps","applies_to":"Jira, Confluence and other Atlassian cloud app subscriptions (Free, Standard, Premium) billed by Atlassian. Accounts still on the original billing experience cancel at my.atlassian.com","who":"A billing admin, organization admin or site admin (original billing experience: an organization admin, site admin or billing contact)","method":"self_serve","start_url":"https://admin.atlassian.com/billing","steps":[{"do":"Go to admin.atlassian.com/billing and select your billing account if you have more than one","expect":"Subscriptions"},{"do":"Select Subscriptions, find the subscription and select Manage","expect":"more actions"},{"do":"Select more actions, then Deactivate; review and confirm the cancellation","expect":null},{"do":"On the original billing experience (Overview is the first option on the left), go to my.atlassian.com, expand the subscription's options, select Cancel Subscription and follow the prompts","expect":null}],"confirm_by":"Before it takes effect, Manage shows Undo deactivation for the scheduled deactivation","effective":"Standard and Premium: no further renewals; the site stays accessible for 15 days after the current subscription period ends, then it is deactivated. Free plan subscriptions are deactivated immediately, and deactivating during a Standard or Premium free trial ends the trial","notice":null,"refund":"Only a first purchase can be refunded, if requested within 30 days (monthly cloud plans: within the first paid month after the trial); renewals and upgrades aren't refunded, and there's no credit for cancelling mid-cycle","fees":null,"source_ids":["s1","s2","s3","s4","s6","s8","s9","s10","s30","s31","s32","s33","s34"]},{"channel":"direct_web","label":"Trello plans","applies_to":"Trello Standard and Premium Workspace plans (each Workspace is billed separately)","who":"A Workspace admin","method":"self_serve","start_url":"https://trello.com","steps":[{"do":"On the Trello website, select the Trello logo in the header, then the Workspace","expect":"Billing"},{"do":"Select Billing, then Cancel at the bottom of the page","expect":null},{"do":"If you see Change plan instead (centralized billing), select Change plan and choose the Free plan","expect":null}],"confirm_by":null,"effective":"The plan ends at the end of its billing period and the Workspace becomes a free Workspace","notice":"A free trial with a payment method turns into the paid plan when it ends; to cancel a trial early, contact Trello billing support (the Billing page Cancel is for paid plans)","refund":"Refunds are available within the first 30 days of upgrading a Workspace","fees":null,"source_ids":["s12","s13","s14","s15","s16","s20","s37","s38"]},{"channel":"sales_contract","applies_to":"Atlassian Enterprise plans and Trello Enterprise","who":"The customer's admin, with Atlassian (Trello: your assigned advocate)","method":"contact_sales","start_url":null,"steps":[{"do":"For an Atlassian Enterprise plan, email sales-ops-support@atlassian.com to cancel","expect":null},{"do":"For Trello Enterprise, contact your assigned advocate or raise a ticket with Trello Support","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s7","s17"]},{"channel":"reseller_or_partner","applies_to":"Subscriptions bought through an Atlassian Partner (partner-managed subscriptions)","who":"The customer contact your Partner assigned","method":"self_serve","start_url":null,"steps":[{"do":"Open the partner-managed subscriptions portal (the link comes in the welcome email when your Partner first assigns you as the customer contact)","expect":"your subscriptions"},{"do":"Open the subscription's Subscription details page and deactivate it; any linked subscription is deactivated too","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s11","s35","s36"]}],"pay_less":[{"type":"free_plan","what":"Jira, Confluence and other cloud apps have a Free plan for up to 10 users (3 agents for Jira Service Management); reduce your user count to switch back to it","evidence":"documented","source_ids":["s18","s19"]},{"type":"downgrade","what":"Move a Trello Workspace from Premium to Standard; the change applies at the end of the billing period","evidence":"documented","source_ids":["s21"]},{"type":"annual_billing","what":"Trello annual billing costs less over a year than monthly","evidence":"documented","source_ids":["s22"]}],"export":[{"data":"Jira Cloud site backup: work items and fields, boards and sprints, users and groups, comments, and optionally attachments","how":"In Jira, open Settings, then System; in the IMPORT AND EXPORT section select Backup manager; under Backup for cloud select Create backup for cloud, then Download backup file","format":null,"limits":"Automation flows and third-party app data are not included","source_ids":["s28","s23","s24"]},{"data":"All boards in a Trello Workspace","how":"A Workspace admin finds the Workspace on the left of Trello, selects Settings, then Export, and creates or downloads an export","format":"CSV and JSON; attachments optional in a ZIP","limits":"Needs Trello Premium; on other plans, any board member can export a single board to JSON (board menu, Print, Export, and Share)","source_ids":["s29","s25","s26","s39"]}],"after_cancel":{"access_until":"Atlassian cloud apps: 15 days after the subscription period ends. Trello: the end of the billing period","data_kept":"After a cloud site is deactivated, product data is kept for a period that depends on the plan","you_lose":["Access to the Jira or Confluence site once it is deactivated","Trello: only the 10 most active Workspace boards stay open; other boards are closed but not deleted, and paid-feature data is hidden"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Trello plans can only be changed or cancelled on the web: the desktop and mobile apps don't support subscription management","Each Trello Workspace is upgraded and billed separately, so cancel each paid Workspace","A scheduled Atlassian deactivation can be undone from Manage before it takes effect","A Trello free trial with a card on file converts to paid at the end; to cancel it early, contact Trello billing support"]},"sources":[{"id":"s1","url":"https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/","title":"Deactivate a subscription","publisher":"vendor","quote":"Who can do this? Billing admins Organization admins Site administrators","supports":"who can deactivate"},{"id":"s2","url":"https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/","title":"Deactivate a subscription","publisher":"vendor","quote":"Go to admin.atlassian.com/billing. Select your billing account if you have more than one.","supports":"where the flow starts"},{"id":"s3","url":"https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/","title":"Deactivate a subscription","publisher":"vendor","quote":"Select Subscriptions, find the subscription you want to cancel, and select Manage. Select more actions > Deactivate, then review and confirm your cancellation.","supports":"the deactivate steps"},{"id":"s4","url":"https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/","title":"Deactivate a subscription","publisher":"vendor","quote":"If you deactivate your app subscription, we won't process any further renewals. After your subscription period ends, you'll be able to access your site for 15 more days.","supports":"when access ends"},{"id":"s5","url":"https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/","title":"Deactivate a subscription","publisher":"vendor","quote":"Your site will then be deactivated, and your product data will be retained for a period of time, which varies depending on your plan.","supports":"what is kept after deactivation"},{"id":"s6","url":"https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/","title":"Deactivate a subscription","publisher":"vendor","quote":"Go to my.atlassian.com. Find the subscription you want to cancel, then select to expand options. Select the Cancel Subscription and follow the prompts to confirm.","supports":"the original billing experience steps"},{"id":"s7","url":"https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/","title":"Deactivate a subscription","publisher":"vendor","quote":"If you have an Enterprise plan, the way you cancel your subscription will be a little different. For help with this, email us at sales-ops-support@atlassian.com.","supports":"the Enterprise route"},{"id":"s8","url":"https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/","title":"Deactivate a subscription","publisher":"vendor","quote":"Select Undo deactivation, then follow the on-screen instructions to contact support.","supports":"a scheduled deactivation can be undone"},{"id":"s9","url":"https://support.atlassian.com/subscriptions-and-billing/docs/request-a-refund/","title":"Request a refund","publisher":"vendor","quote":"You can request a refund for your subscription if it is your initial purchase of the Atlassian app and if you request it within 30 days of your purchase.","supports":"the refund window"},{"id":"s10","url":"https://support.atlassian.com/subscriptions-and-billing/docs/request-a-refund/","title":"Request a refund","publisher":"vendor","quote":"Cloud renewals and upgrades cannot be refunded.","supports":"no refunds for renewals"},{"id":"s11","url":"https://support.atlassian.com/subscriptions-and-billing/docs/understand-the-new-partner-managed-subscriptions-portal/","title":"Understand the new partner-managed subscriptions portal","publisher":"vendor","quote":"You will use the partner-managed subscriptions portal to view or deactivate your partner-managed subscriptions.","supports":"the partner route"},{"id":"s12","url":"https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/","title":"Change or cancel your Trello plan","publisher":"vendor","quote":"You'll need to be a Workspace administrator to cancel your Trello Premium or Standard Workspace plan.","supports":"who can cancel Trello"},{"id":"s13","url":"https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/","title":"Change or cancel your Trello plan","publisher":"vendor","quote":"Select the Trello logo in the header Select the Workspace Select Billing Select Cancel at the bottom of the page","supports":"the Trello cancel steps"},{"id":"s14","url":"https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/","title":"Change or cancel your Trello plan","publisher":"vendor","quote":"Your Workspace plan will be canceled at the end of its billing period and it will become a free Workspace","supports":"when a Trello cancel takes effect"},{"id":"s15","url":"https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/","title":"Change or cancel your Trello plan","publisher":"vendor","quote":"Our desktop and mobile apps don't currently support subscription management.","supports":"Trello must be cancelled on the web"},{"id":"s16","url":"https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan-with-centralized-billing/","title":"Change or cancel your Trello plan with centralized billing","publisher":"vendor","quote":"Select Change plan to see the current upgrade and downgrade options for your Workspace Choose the Free plan","supports":"the centralized billing cancel step"},{"id":"s17","url":"https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/","title":"Change or cancel your Trello plan","publisher":"vendor","quote":"To change an Enterprise plan, contact your assigned advocate or raise a ticket with Trello Support.","supports":"the Trello Enterprise route"},{"id":"s18","url":"https://support.atlassian.com/subscriptions-and-billing/docs/manage-users-and-user-tiers/","title":"Manage users and user tiers","publisher":"vendor","quote":"Free plans are available for up to 10 users (or three agents for Jira Service Management).","supports":"the Free plan limit"},{"id":"s19","url":"https://support.atlassian.com/subscriptions-and-billing/docs/manage-users-and-user-tiers/","title":"Manage users and user tiers","publisher":"vendor","quote":"You can switch back to a Free plan at any time by reducing your user count.","supports":"moving back to the Free plan"},{"id":"s20","url":"https://support.atlassian.com/trello/docs/cancel-trello-gold/","title":"How billing works with Trello Premium and Standard","publisher":"vendor","quote":"Refunds are available within the first 30 days of upgrading a Workspace.","supports":"the Trello refund window"},{"id":"s21","url":"https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/","title":"Change or cancel your Trello plan","publisher":"vendor","quote":"When you change from Premium to Standard your Workspace will change to the new plan at the end of its billing period.","supports":"downgrading Trello"},{"id":"s22","url":"https://support.atlassian.com/trello/docs/cancel-trello-gold/","title":"How billing works with Trello Premium and Standard","publisher":"vendor","quote":"You'll pay less with annual over the course of a year.","supports":"Trello annual billing"},{"id":"s23","url":"https://support.atlassian.com/jira-cloud-administration/docs/export-issues/","title":"Export data from Jira Cloud","publisher":"vendor","quote":"Under Backup for cloud, select Create backup for cloud.","supports":"how to back up Jira"},{"id":"s24","url":"https://support.atlassian.com/jira-cloud-administration/docs/export-issues/","title":"Export data from Jira Cloud","publisher":"vendor","quote":"After the backup is complete, select Download backup file.","supports":"downloading the Jira backup"},{"id":"s25","url":"https://support.atlassian.com/trello/docs/exporting-data-from-trello/","title":"Export data from Trello","publisher":"vendor","quote":"With Trello Premium, you can export all the boards in your Workspace in both CSV and JSON format.","supports":"exporting a Trello Workspace"},{"id":"s26","url":"https://support.atlassian.com/trello/docs/exporting-data-from-trello/","title":"Export data from Trello","publisher":"vendor","quote":"Only Workspace admins can create and download exports from the Workspace settings.","supports":"who can export a Workspace"},{"id":"s27","url":"https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/","title":"Change or cancel your Trello plan","publisher":"vendor","quote":"The 10 most active Workspace boards will remain open. Other boards will be closed, but not deleted.","supports":"what a Trello Workspace loses"},{"id":"s28","url":"https://support.atlassian.com/jira-cloud-administration/docs/export-issues/","title":"Export data from Jira Cloud","publisher":"vendor","quote":"In the IMPORT AND EXPORT section, select Backup manager.","supports":"where Jira backups are made"},{"id":"s29","url":"https://support.atlassian.com/trello/docs/exporting-data-from-trello/","title":"Export data from Trello","publisher":"vendor","quote":"Find your Workspace on the left, then select Settings Select Export","supports":"where a Trello Workspace export is made"},{"id":"s30","url":"https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/","title":"Deactivate a subscription","publisher":"vendor","quote":"Subscriptions on the Free plan will be deactivated immediately.","supports":"Free plan subscriptions end at once"},{"id":"s31","url":"https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/","title":"Deactivate a subscription","publisher":"vendor","quote":"If you're on a free trial of a Standard or Premium plan, deactivating your app will also end your trial.","supports":"deactivating ends a free trial"},{"id":"s32","url":"https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/","title":"Deactivate a subscription","publisher":"vendor","quote":"No credit is offered for canceling an account prior to the end of a billing cycle.","supports":"no credit for cancelling mid-cycle"},{"id":"s33","url":"https://support.atlassian.com/subscriptions-and-billing/docs/request-a-refund/","title":"Request a refund","publisher":"vendor","quote":"Refunds for monthly cloud subscriptions are only available within the first paid month after the trial period.","supports":"the monthly refund window"},{"id":"s34","url":"https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/","title":"Deactivate a subscription","publisher":"vendor","quote":"Who can do this? Organization admins Site admins Billing contacts","supports":"who can cancel on the original billing experience"},{"id":"s35","url":"https://support.atlassian.com/subscriptions-and-billing/docs/understand-the-new-partner-managed-subscriptions-portal/","title":"Understand the new partner-managed subscriptions portal","publisher":"vendor","quote":"You can deactivate subscriptions from the Subscription details page. If you deactivate a subscription, any linked subscription will also be deactivated.","supports":"where to deactivate in the partner portal"},{"id":"s36","url":"https://support.atlassian.com/subscriptions-and-billing/docs/understand-the-new-partner-managed-subscriptions-portal/","title":"Understand the new partner-managed subscriptions portal","publisher":"vendor","quote":"When your Partner assigns you as a customer contact to a subscription for the first time, you will receive a welcome email with a link to access the new portal.","supports":"how you get into the partner portal"},{"id":"s37","url":"https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/","title":"Change or cancel your Trello plan","publisher":"vendor","quote":"If a payment method is added, a Workspaces on a free trial will automatically convert to that paid plan at the end of the trial period.","supports":"a Trello trial with a card converts to paid"},{"id":"s38","url":"https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/","title":"Change or cancel your Trello plan","publisher":"vendor","quote":"If you want to cancel your free trial early, please contact our billing support team for help.","supports":"cancelling a Trello trial early"},{"id":"s39","url":"https://support.atlassian.com/trello/docs/exporting-data-from-trello/","title":"Export data from Trello","publisher":"vendor","quote":"All board members can export a board to raw JSON format.","supports":"single-board export on any plan"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["How long product data is kept after deactivation depends on the plan and is on a separate page that was not read","Confluence backup steps were not researched (Jira backup is covered)","Whether the Atlassian cloud flow asks for a reason or shows an offer is not documented","The partner portal's deactivate button and confirmation screens are not described beyond the Subscription details page"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Effective and summary: Free plan subscriptions end at once and deactivating a Standard/Premium free trial ends it (the 15-day grace is for paid plans)","Trello: a trial with a card converts to paid; cancelling a trial early goes through billing support","Refund: monthly plans only in the first paid month after the trial; no credit for mid-cycle cancels","Who: billing contacts can cancel on the original billing experience","Partner route: deactivate from the Subscription details page; linked subscriptions go too","Trello export: single boards can be exported to JSON on any plan"]}},"delete_account":{"url":"https://id.atlassian.com/manage/close-account","difficulty":"medium","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/atlassian","json":"https://stackcut.io/exits/atlassian.json","evidence":{"packet_revision":"84d72fa8a04c40961b570d11cf67ed79ef9f7acc631822d00cbe8162f9300c72","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"atlassian--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"atlassian--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"atlassian--sales-contract--r3","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"atlassian--reseller-or-partner--r4","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"att_internet","name":"AT&T Internet","category":"other_digital","website":"https://www.att.com/internet/","domains":["att.com"],"summary":"The account owner can call 800-288-2020 to cancel AT&T home internet or U-verse TV. Eligible online orders for Internet Air in Illinois or Massachusetts may qualify for myAT&T cancellation. An unfinished commitment may carry a fee; the cited end-of-billing-period timing is specific to Internet Air.","routes":[{"channel":"direct_web","applies_to":"AT&T home internet, Internet Air, or U-verse TV","who":"The account owner","method":"phone","start_url":"https://www.att.com/support/article/my-account/KM1009500/","steps":[{"do":"Call AT&T at 800.288.2020 and request disconnection of the home internet or U-verse TV service","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":"A penalty or other fee may apply if a service commitment remains","source_ids":["s1","s2","s4"],"label":"Phone cancellation"},{"channel":"direct_web","applies_to":"Eligible AT&T Internet Air orders in Illinois or Massachusetts; service timing detail on cited page is specifically stated for Internet Air","who":"AT&T account owner","method":"self_serve","start_url":"https://www.att.com/myatt","steps":[{"do":"Sign in to myAT&T and check whether the online cancellation request is available for the eligible Internet Air account","expect":null},{"do":"If needed, create an AT&T account to submit the online cancellation request","expect":null}],"confirm_by":null,"effective":"Service remains active through the end of the billing period if cancellation is accepted.","notice":null,"refund":null,"fees":"A penalty or other fee may apply if a service commitment remains.","source_ids":["s1","s3","s4","s6"],"label":"Eligible Internet Air web route"}],"sources":[{"id":"s1","url":"https://www.att.com/support/article/my-account/KM1009500/","title":"Cancel Your Internet or U-verse TV Service","publisher":"vendor","quote":"For your protection, only the account owner can cancel home internet or U-verse TV services.","supports":"eligible caller"},{"id":"s2","url":"https://www.att.com/support/article/my-account/KM1009500/","title":"Cancel Your Internet or U-verse TV Service","publisher":"vendor","quote":"To cancel, call us at 800.288.2020.","supports":"cancellation channel"},{"id":"s3","url":"https://www.att.com/support/article/my-account/KM1009500/","title":"Cancel Your Internet or U-verse TV Service","publisher":"vendor","quote":"Your service will be active until the end of your bill period.","supports":"service end timing"},{"id":"s4","url":"https://www.att.com/support/article/my-account/KM1009500/","title":"Cancel Your Internet or U-verse TV Service","publisher":"vendor","quote":"cancel before your service commitment ends, we may charge penalties and extra fees.","supports":"possible commitment fees"},{"id":"s5","url":"https://www.att.com/support/article/my-account/KM1009500/","title":"Cancel Your Internet or U-verse TV Service","publisher":"vendor","quote":"Have an AT&T email account, you have to wait 30 to 60 days after canceling the service to delete it.","supports":"AT&T email account timing"},{"id":"s6","url":"https://www.att.com/support/article/my-account/KM1009500/","title":"Cancel Your Internet or U-verse TV Service","publisher":"vendor","quote":"If you ordered service online, you may be eligible to cancel that service online at att.com/myatt.","supports":"qualified online Internet Air cancellation"}],"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["AT&T email accounts may need 30–60 days after service cancellation before deletion."]},"verification":{"level":"partial","checked_on":"2026-10-06","by":"stackcut-research","unverified":["Online cancellation is documented only for certain Illinois or Massachusetts Internet Air orders; not generalized here. Exact confirmation and equipment return requirements are not established on the cited page.","The end-of-billing-period timing is documented on the Internet Air section and is not generalized here to AT&T Internet or U-verse TV."],"review":{"by":"codex-independent-review","on":"2026-10-06","result":"partial","notes":["Independently read the cited official pages on 2026-10-06. Corrected quote fidelity, scope, and channel wording where needed. State and plan qualifications remain explicit; missing timing, confirmation, refund, or equipment facts remain unknown. No customer cancellation flow or outcome was executed."]}},"page":"https://stackcut.io/cancel/att_internet","json":"https://stackcut.io/exits/att_internet.json","evidence":{"packet_revision":"b5150fd16b8b083d8846e92a1d86d75554ffdb3a67b731e143c0360f225699ee","docs_checked_on":"2026-10-06","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-06","age_days":3,"stale_after_days":30,"next_check_on":"2026-11-05"},"routes":[{"route_id":"att-internet--direct-web--r1","channel":"direct_web","checked_on":"2026-10-06","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-06","age_days":3,"stale_after_days":30,"next_check_on":"2026-11-05"}},{"route_id":"att-internet--direct-web--r2","channel":"direct_web","checked_on":"2026-10-06","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-06","age_days":3,"stale_after_days":30,"next_check_on":"2026-11-05"}}]}},{"id":"att_wireless","name":"AT&T Wireless","category":"communication","website":"https://www.att.com/wireless/","domains":["att.com"],"summary":"AT&T says to cancel postpaid lines by chat when available or phone; some wireless orders made online in Illinois, Massachusetts, or New York may also qualify for account cancellation. Mid-cycle charges cover the full bill period, and linked installment balances become due.","routes":[{"channel":"direct_web","applies_to":"AT&T postpaid wireless line or account","who":"Account owner or authorized account manager","method":"chat","start_url":"https://www.att.com/support/article/wireless/KM1008472/","steps":[{"do":"Open AT&T cancellation support and choose Chat when available, or call 800.331.0500 to request line removal or account cancellation","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":"Any unpaid installment balance for a linked device is due immediately","source_ids":["s1","s2","s3"],"label":"Chat or phone support"},{"channel":"direct_web","applies_to":"AT&T postpaid wireless line or account","who":"Account owner or authorized account manager","method":"phone","start_url":"https://www.att.com/support/article/wireless/KM1008472/","steps":[{"do":"Call 800.331.0500 and request cancellation of the line or service","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":"Any unpaid installment balance for a linked device is due immediately","source_ids":["s1","s2","s3"],"label":"Phone support"},{"channel":"direct_web","applies_to":"Illinois, Massachusetts, or New York postpaid wireless accounts ordered online; online cancellation may be available","who":"The account holder; AT&T says an account is needed and offers an email/text quick-sign-up form if the customer does not have one","method":"self_serve","start_url":"https://www.att.com/attaccount","steps":[{"do":"Sign in to AT&T account management and check whether the online cancellation option is available for this eligible order","expect":null},{"do":"If no AT&T account exists, follow the quick sign-up link in AT&T’s email or text, then check account management","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":"Unpaid installments on a linked device become due immediately; mid-cycle charges cover the full bill period.","source_ids":["s2","s3","s4"],"label":"Eligible online order"}],"sources":[{"id":"s1","url":"https://www.att.com/support/article/wireless/KM1008472/","title":"Cancel Wireless Service or Remove a Line","publisher":"vendor","quote":"To remove a line or cancel service, choose Chat when available or call us at 800.331.0500.","supports":"official cancellation channels"},{"id":"s2","url":"https://www.att.com/support/article/wireless/KM1008472/","title":"Cancel Wireless Service or Remove a Line","publisher":"vendor","quote":"If you cancel service in the middle of a bill period, you're responsible for the entire period. It won't be prorated based on your cancel date.","supports":"billing through full bill period"},{"id":"s3","url":"https://www.att.com/support/article/wireless/KM1008472/","title":"Cancel Wireless Service or Remove a Line","publisher":"vendor","quote":"The remaining unpaid installment balance is due immediately when you cancel the line linked to the plan.","supports":"device installment balance"},{"id":"s4","url":"https://www.att.com/support/article/wireless/KM1008472/","title":"Cancel Wireless Service or Remove a Line","publisher":"vendor","quote":"For Illinois, Massachusetts, and New York wireless accounts only: If you ordered service online, you may be able to cancel that wireless service at att.com/attaccount.","supports":"qualified online cancellation option"}],"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":true,"retention_step":null,"tips":["Port your number before requesting cancellation if you want to keep it; AT&T’s cancellation page does not specify number-port timing."]},"verification":{"level":"partial","checked_on":"2026-10-06","by":"stackcut-research","unverified":["The support page does not state how AT&T confirms completion or the precise service end time. This packet covers postpaid service; AT&T Prepaid and FirstNet have separate guidance."],"review":{"by":"codex-independent-review","on":"2026-10-06","result":"partial","notes":["Independently read the cited official pages on 2026-10-06. Corrected quote fidelity, scope, and channel wording where needed. State and plan qualifications remain explicit; missing timing, confirmation, refund, or equipment facts remain unknown. No customer cancellation flow or outcome was executed."]}},"page":"https://stackcut.io/cancel/att_wireless","json":"https://stackcut.io/exits/att_wireless.json","evidence":{"packet_revision":"9e54fd6f35194289beea49bf8f189fcb9147a2e708336c2d348da0c823074c2c","docs_checked_on":"2026-10-06","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-06","age_days":3,"stale_after_days":30,"next_check_on":"2026-11-05"},"routes":[{"route_id":"att-wireless--direct-web--r1","channel":"direct_web","checked_on":"2026-10-06","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-06","age_days":3,"stale_after_days":30,"next_check_on":"2026-11-05"}},{"route_id":"att-wireless--direct-web--r2","channel":"direct_web","checked_on":"2026-10-06","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-06","age_days":3,"stale_after_days":30,"next_check_on":"2026-11-05"}},{"route_id":"att-wireless--direct-web--r3","channel":"direct_web","checked_on":"2026-10-06","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-06","age_days":3,"stale_after_days":30,"next_check_on":"2026-11-05"}}]}},{"id":"attio","name":"Attio","category":"marketing_sales","website":"https://attio.com","domains":["attio.com"],"summary":"An admin opens the workspace name, Workspace settings, Billing and chooses Cancel subscription at the bottom; access ends when the billing period ends, and fees aren't refunded. The Services Agreement renews each term unless notice comes 14 days before it ends. Export first: Workspace settings, General, Export Workspace data.","routes":[{"channel":"direct_web","label":"Paid workspace plans","applies_to":"Paid Attio workspace subscriptions, billed monthly or annually","who":"A workspace admin","method":"self_serve","start_url":null,"steps":[{"do":"Click your workspace name, then select Workspace settings from the dropdown","expect":"Billing"},{"do":"Select Billing in the sidebar","expect":"Cancel subscription"},{"do":"At the bottom of the page, choose Cancel subscription","expect":"A prompt to confirm you'll lose access when the billing period ends"},{"do":"Confirm that you want to cancel and that you'll lose access when the billing period ends","expect":null},{"do":"Share your reason for cancelling, then click Cancel Subscription","expect":null}],"confirm_by":null,"effective":"You and your team lose access to the workspace when the current billing period ends","notice":"The Services Agreement renews each monthly or annual term unless written notice is given at least 14 days before the term ends","refund":"None: all fees are non-refundable","fees":"You pay in full for the service up to and including the date termination takes effect","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s36","s37","s38","s39"]},{"channel":"direct_web","label":"Delete the workspace (immediate)","applies_to":"Any Attio workspace, including one whose subscription or trial has expired","who":"A workspace admin","method":"self_serve","start_url":null,"steps":[{"do":"Click your workspace name in the upper-left and select Workspace settings","expect":"General"},{"do":"On the General page, click Delete workspace in the lower-right and follow the confirmation prompts","expect":null}],"confirm_by":null,"effective":"Immediately: the subscription is cancelled at once, access is removed and all workspace data is deleted","notice":null,"refund":"None: all fees are non-refundable","fees":null,"source_ids":["s11","s12","s13","s14","s15","s16","s17","s9"]}],"pay_less":[{"type":"seat_reduction","what":"Billing is per seat: remove unused seats so you aren't billed for them in future cycles","evidence":"documented","source_ids":["s18","s19"]},{"type":"downgrade","what":"Downgrade to a lower plan in Billing at any time; it takes effect at your next renewal","evidence":"documented","source_ids":["s20","s21"]},{"type":"annual_billing","what":"Annual billing costs less than monthly billing","evidence":"documented","source_ids":["s22"]},{"type":"discount_program","what":"Eligible startups can get up to 80% off through Attio's startup program","evidence":"documented","source_ids":["s23","s24"]},{"type":"free_plan","what":"A Free plan exists for very small teams: up to three seats and up to 50k records","evidence":"documented","source_ids":["s25","s26"]}],"export":[{"data":"Workspace data: lists, companies, people, deals, custom objects, notes, tasks, comments, files, workspace members and more","how":"Click your workspace name, select Workspace settings, then on the General tab choose Start new export under Export Workspace data; when it reaches 100%, click the download icon","format":"A zip file of CSV files","limits":"Admins only; available on all plans. Emails can't be exported, and meetings and call recordings can only be exported through Attio's API","source_ids":["s27","s28","s29","s30","s31","s32","s33","s3"]}],"after_cancel":{"access_until":"The end of the current billing period; deleting the workspace ends access immediately","data_kept":"The Services Agreement makes customer data available for electronic retrieval for 30 days after termination; after that you can ask Attio to delete it, and without a request Attio may or may not delete it. Deleting the workspace deletes all its data permanently","you_lose":["Access to the workspace for you and your team","All workspace data, if you delete the workspace (it cannot be undone)"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Only admins can manage billing, cancel, or delete a workspace","The Services Agreement renews each term unless notice comes at least 14 days before it ends: cancel well ahead of the renewal date","Deleting a workspace cancels the subscription immediately and permanently deletes all its data, so export first","Emails can't be exported; meetings and call recordings only through the API"]},"sources":[{"id":"s1","url":"https://attio.com/help/reference/workspace-settings-billing/billing-and-payments","title":"Billing and payments","publisher":"vendor","quote":"Only admins can manage billing and payments.","supports":"who can cancel"},{"id":"s2","url":"https://attio.com/help/reference/workspace-settings-billing/billing-and-payments","title":"Billing and payments","publisher":"vendor","quote":"Workspace admins can cancel your Attio subscription by following these steps:","supports":"admins cancel"},{"id":"s3","url":"https://attio.com/help/reference/workspace-settings-billing/billing-and-payments","title":"Billing and payments","publisher":"vendor","quote":"Click your workspace name.","supports":"the first step"},{"id":"s4","url":"https://attio.com/help/reference/workspace-settings-billing/billing-and-payments","title":"Billing and payments","publisher":"vendor","quote":"Select Workspace settings from the dropdown, then Billing in the sidebar.","supports":"where Billing is"},{"id":"s5","url":"https://attio.com/help/reference/workspace-settings-billing/billing-and-payments","title":"Billing and payments","publisher":"vendor","quote":"At the bottom of the page, you will find the Cancel subscription option.","supports":"the Cancel subscription option"},{"id":"s6","url":"https://attio.com/help/reference/workspace-settings-billing/billing-and-payments","title":"Billing and payments","publisher":"vendor","quote":"When you cancel your subscription, you and your team will lose access to the canceled Attio workspace when your current billing period ends.","supports":"when access ends"},{"id":"s7","url":"https://attio.com/legal/services-agreement","title":"Attio Services Agreement","publisher":"vendor","quote":"automatically renew for successive terms of the same duration","supports":"automatic renewal"},{"id":"s8","url":"https://attio.com/legal/services-agreement","title":"Attio Services Agreement","publisher":"vendor","quote":"either party gives at least fourteen (14) days' written notice to the other prior to the end of the then-current Initial Term or Renewal Term","supports":"the 14-day non-renewal notice"},{"id":"s9","url":"https://attio.com/legal/services-agreement","title":"Attio Services Agreement","publisher":"vendor","quote":"all Fees are non-refundable","supports":"no refunds"},{"id":"s10","url":"https://attio.com/legal/services-agreement","title":"Attio Services Agreement","publisher":"vendor","quote":"continues for an initial term of one (1) month or twelve (12) months","supports":"monthly or annual terms"},{"id":"s11","url":"https://attio.com/help/reference/workspace-settings-billing/delete-a-workspace","title":"Delete a workspace","publisher":"vendor","quote":"Only admins can delete a workspace.","supports":"who can delete"},{"id":"s12","url":"https://attio.com/help/reference/workspace-settings-billing/delete-a-workspace","title":"Delete a workspace","publisher":"vendor","quote":"Click your workspace name in the upper-left.","supports":"the first delete step"},{"id":"s13","url":"https://attio.com/help/reference/workspace-settings-billing/delete-a-workspace","title":"Delete a workspace","publisher":"vendor","quote":"Select Workspace settings.","supports":"the second delete step"},{"id":"s14","url":"https://attio.com/help/reference/workspace-settings-billing/delete-a-workspace","title":"Delete a workspace","publisher":"vendor","quote":"On the General page, click Delete workspace in the lower-right.","supports":"where Delete workspace is"},{"id":"s15","url":"https://attio.com/help/reference/workspace-settings-billing/delete-a-workspace","title":"Delete a workspace","publisher":"vendor","quote":"Deleting a workspace will immediately cancel your Attio subscription","supports":"deleting cancels at once"},{"id":"s16","url":"https://attio.com/help/reference/workspace-settings-billing/delete-a-workspace","title":"Delete a workspace","publisher":"vendor","quote":"remove access for you and your team, and delete all workspace data","supports":"what deleting removes"},{"id":"s17","url":"https://attio.com/help/reference/workspace-settings-billing/delete-a-workspace","title":"Delete a workspace","publisher":"vendor","quote":"This is a permanent action and cannot be undone.","supports":"deletion is permanent"},{"id":"s18","url":"https://attio.com/help/reference/workspace-settings-billing/billing-and-payments","title":"Billing and payments","publisher":"vendor","quote":"Your workspace is billed per seat.","supports":"per-seat billing"},{"id":"s19","url":"https://attio.com/help/reference/workspace-settings-billing/billing-and-payments","title":"Billing and payments","publisher":"vendor","quote":"If you've reduced your team size and have unused seats, you can remove seats to avoid being billed for them in future cycles.","supports":"removing seats"},{"id":"s20","url":"https://attio.com/help/reference/workspace-settings-billing/billing-and-payments","title":"Billing and payments","publisher":"vendor","quote":"You can upgrade or downgrade your plan from here at any time.","supports":"downgrading in Billing"},{"id":"s21","url":"https://attio.com/help/reference/workspace-settings-billing/billing-and-payments","title":"Billing and payments","publisher":"vendor","quote":"Upgrades are billed pro-rata immediately, while a downgrade takes effect on your next renewal.","supports":"when a downgrade takes effect"},{"id":"s22","url":"https://attio.com/help/reference/workspace-settings-billing/billing-and-payments","title":"Billing and payments","publisher":"vendor","quote":"Annual billing offers a discount compared to monthly billing.","supports":"the annual discount"},{"id":"s23","url":"https://attio.com/pricing","title":"Attio pricing","publisher":"vendor","quote":"We offer up to 80% off for eligible startups","supports":"the startup discount"},{"id":"s24","url":"https://attio.com/help/reference/workspace-settings-billing/attio-plans-and-features","title":"Attio plans and features","publisher":"vendor","quote":"Startup program","supports":"the startup program"},{"id":"s25","url":"https://attio.com/help/reference/workspace-settings-billing/attio-plans-and-features","title":"Attio plans and features","publisher":"vendor","quote":"Ideal for very small teams (up to three seats)","supports":"the Free plan seat limit"},{"id":"s26","url":"https://attio.com/help/reference/workspace-settings-billing/attio-plans-and-features","title":"Attio plans and features","publisher":"vendor","quote":"Add up to 50k records to your workspace","supports":"the Free plan record limit"},{"id":"s27","url":"https://attio.com/help/reference/imports-exports/back-up-your-workspace-data","title":"Back up your workspace data","publisher":"vendor","quote":"Under the General tab click the option to Start new export under Export Workspace data","supports":"where the export starts"},{"id":"s28","url":"https://attio.com/help/reference/imports-exports/back-up-your-workspace-data","title":"Back up your workspace data","publisher":"vendor","quote":"Once the export reaches 100% completion, click the download icon to download the file","supports":"downloading the export"},{"id":"s29","url":"https://attio.com/help/reference/imports-exports/back-up-your-workspace-data","title":"Back up your workspace data","publisher":"vendor","quote":"Your workspace data will be downloaded to a zip file containing various CSV files","supports":"the export format"},{"id":"s30","url":"https://attio.com/help/reference/imports-exports/back-up-your-workspace-data","title":"Back up your workspace data","publisher":"vendor","quote":"Workspace exports are restricted to admins","supports":"who can export"},{"id":"s31","url":"https://attio.com/help/reference/imports-exports/back-up-your-workspace-data","title":"Back up your workspace data","publisher":"vendor","quote":"Available on all plans","supports":"exports on every plan"},{"id":"s32","url":"https://attio.com/help/reference/imports-exports/back-up-your-workspace-data","title":"Back up your workspace data","publisher":"vendor","quote":"Cannot be exported","supports":"emails can't be exported (Emails row)"},{"id":"s33","url":"https://attio.com/help/reference/imports-exports/back-up-your-workspace-data","title":"Back up your workspace data","publisher":"vendor","quote":"Can be exported programmatically via Attio's API","supports":"meetings and call recordings only through the API"},{"id":"s35","url":"https://attio.com/legal/services-agreement","title":"Attio Services Agreement","publisher":"vendor","quote":"Attio will make all Customer Data available to Customer for electronic retrieval for a period of thirty (30) days","supports":"the 30-day retrieval window after termination"},{"id":"s36","url":"https://attio.com/help/reference/workspace-settings-billing/billing-and-payments","title":"Billing and payments","publisher":"vendor","quote":"Confirm that you want to cancel the workspace and understand you'll lose access when your billing period ends.","supports":"the confirm step"},{"id":"s37","url":"https://attio.com/help/reference/workspace-settings-billing/billing-and-payments","title":"Billing and payments","publisher":"vendor","quote":"Share your reason for canceling your workspace to help us improve.","supports":"the reason step"},{"id":"s38","url":"https://attio.com/help/reference/workspace-settings-billing/billing-and-payments","title":"Billing and payments","publisher":"vendor","quote":"Click Cancel Subscription.","supports":"the final click"},{"id":"s39","url":"https://attio.com/legal/services-agreement","title":"Attio Services Agreement","publisher":"vendor","quote":"On termination, Customer will pay in full for the Attio Services up to and including the effective date of termination.","supports":"fees run to the termination date"},{"id":"s40","url":"https://attio.com/legal/services-agreement","title":"Attio Services Agreement","publisher":"vendor","quote":"Thereafter Customer may request Attio deletes stored Customer Data in accordance with the terms of this Agreement but without such request, Attio may, but is not obligated to do so.","supports":"deletion after the 30 days is on request"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["What the screen shows after Cancel subscription is not documented","Whether the cancel flow asks for a reason or shows an offer is not documented","Whether the in-app Cancel subscription counts as the Services Agreement's 14-day written notice is not stated","Whether a paid workspace can move to the Free plan instead of cancelling is not stated","Enterprise order forms and any Apple or Google billing were not researched"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Steps: added the confirm and reason steps and the final Cancel Subscription click (s36-s38)","Fees: you pay up to and including the termination date (s39); data_kept: after the 30-day retrieval window, deletion is on request (s40)","Re-checked who can cancel, access to the period end, the Agreement's auto-renewal, 14-day notice and non-refundable fees, workspace deletion, seats and export; all confirmed. The Agreement names no method for the 14-day notice"]}},"stackcut":{"vendor_id":"attio","name":"Attio","recipes":[{"id":"replace-attio","title":"Sales CRM","best_year_one_net":370}]},"page":"https://stackcut.io/cancel/attio","json":"https://stackcut.io/exits/attio.json","evidence":{"packet_revision":"00fc71c802d4beb760965d1598c2b497effe162d1423eecbd41e93e5dd701c6d","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"attio--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"attio--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"audible","name":"Audible","category":"music_audio","website":"https://www.audible.com","domains":["audible.com"],"summary":"Cancel on Audible.com: your name, Membership details, Cancel membership, then Confirm cancellation; you get a confirmation email. Apple- or Google-billed memberships must be cancelled in the App Store or Google Play. Gotcha: Premium members lose unused credits when the membership ends, so spend them first.","routes":[{"channel":"direct_web","applies_to":"Audible memberships billed by Audible (joined on the Audible website)","who":"The account holder, signed in to Audible","method":"self_serve","start_url":"https://www.audible.com/account/membership/cancel/show-offers","steps":[{"do":"On Audible.com, select your name in the top navigation, then Membership details","expect":"Cancel membership"},{"do":"Select the Cancel membership link","expect":"Confirm cancellation"},{"do":"Select Confirm cancellation","expect":null}],"confirm_by":"A confirmation email after you cancel","effective":"Member benefits and unused credits last until the end of your final billing cycle; then Premium members lose all unused credits and member benefits, including exclusive discounts and included titles","notice":"To avoid being charged after a free trial, cancel before the trial ends","refund":"No refund of fees already paid","fees":"No cancellation fees","source_ids":["s1","s2","s3","s4","s6","s8","s10","s13"]},{"channel":"apple_app_store","applies_to":"Audible memberships bought in the Audible app on iPhone or iPad (billed by Apple)","who":"The Apple Account that pays for the membership","method":"platform_settings","start_url":"https://account.apple.com/account/manage/section/subscriptions","steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then Audible","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription (you may need to scroll down)","expect":null}],"confirm_by":"Audible shows an expiration message and no Cancel button in Subscriptions","effective":"You keep your Audible membership for the time you've already paid for","notice":null,"refund":null,"fees":null,"source_ids":["s5","s14","s22","s23","s28"]},{"channel":"google_play","applies_to":"Audible memberships bought in the Audible app on Android (billed by Google Play)","who":"The Google Account that pays for the membership","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to your subscriptions in Google Play, signed in to the Google Account that pays","expect":"Audible"},{"do":"Next to Audible, click Manage, then Cancel subscription","expect":"a confirmation pop-up asking for a reason"},{"do":"Select a reason, then click Continue","expect":null}],"confirm_by":null,"effective":"You can keep using the membership for the time you have already paid for","notice":null,"refund":null,"fees":null,"source_ids":["s5","s14","s24","s25","s26"]}],"pay_less":[{"type":"pause","what":"Pause a monthly membership for up to 90 days in total every 12 months; payments pause too and you keep your credits. Annual memberships can't be paused. You can pause only after 30 days of paid membership; if Apple bills you, each pause lasts exactly 30 days","evidence":"documented","source_ids":["s9","s19","s20","s21","s29","s30"]},{"type":"downgrade","what":"Website-billed members can use the self-service path: name, Membership Details, Switch membership. The FAQ also says customer care can help, but does not make that route mandatory. Plans & Pricing lists Standard at $8.99/month and Premium at $14.95/month; Before you cancel lists Standard at $9.99/month, so confirm the price shown for your account.","evidence":"documented","source_ids":["s15","s16","s18","s31","s32","s33"]},{"type":"annual_billing","what":"Premium with 12 credits a year costs $149.50 a year, against $14.95 a month","evidence":"documented","source_ids":["s16","s17"]}],"export":[],"after_cancel":{"access_until":"The end of your final billing cycle; then Premium members lose all unused credits and member benefits, including included titles","data_kept":"Titles bought with cash or credits stay in your Library; Plus Catalog titles and Standard selections are no longer available","you_lose":["Unused credits, unless they came from an App Store or Google Play membership","Access to Plus Catalog titles","Audiobooks selected as a Standard member","Other member benefits"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Audible can't cancel memberships billed by Apple or Google: cancel in the App Store or Google Play","Spend unused credits first: Premium members lose them when the membership ends (credits from App Store or Google Play memberships don't expire)","Audible Customer Service can also cancel by phone or chat","Pausing a monthly membership keeps your credits and pauses payments"]},"sources":[{"id":"s1","url":"https://help.audible.com/s/article/how-can-i-cancel-my-membership","title":"Cancel membership (Audible Help Center)","publisher":"vendor","quote":"Select Membership details.","supports":"the Membership details step"},{"id":"s2","url":"https://help.audible.com/s/article/how-can-i-cancel-my-membership","title":"Cancel membership (Audible Help Center)","publisher":"vendor","quote":"Select the Cancel membership link.","supports":"the Cancel membership step and start link"},{"id":"s3","url":"https://help.audible.com/s/article/how-can-i-cancel-my-membership","title":"Cancel membership (Audible Help Center)","publisher":"vendor","quote":"Select Confirm cancellation.","supports":"the final step"},{"id":"s4","url":"https://help.audible.com/s/article/how-can-i-cancel-my-membership","title":"Cancel membership (Audible Help Center)","publisher":"vendor","quote":"After you cancel, you'll get an email confirmation.","supports":"how to confirm it worked"},{"id":"s5","url":"https://help.audible.com/s/article/how-can-i-cancel-my-membership","title":"Cancel membership (Audible Help Center)","publisher":"vendor","quote":"Audible memberships billed through Apple or Google cannot be canceled through the Audible site and must be canceled through the App Store or Google Play Store.","supports":"the Apple and Google Play routes"},{"id":"s6","url":"https://help.audible.com/s/article/how-can-i-cancel-my-membership","title":"Cancel membership (Audible Help Center)","publisher":"vendor","quote":"At the end of your final billing cycle, Audible Premium members will lose access to all unused credits and member benefits, including exclusive discounts and included titles.","supports":"credits and member benefits last until the end of the final billing cycle"},{"id":"s7","url":"https://help.audible.com/s/article/how-can-i-cancel-my-membership","title":"Cancel membership (Audible Help Center)","publisher":"vendor","quote":"Credits received through an App Store membership or a Google Play Store membership do not expire and will remain in your account after cancellation.","supports":"the exception for App Store and Google Play credits"},{"id":"s8","url":"https://www.audible.com/legal/conditions-of-use","title":"Audible Conditions of Use (last updated September 10, 2025)","publisher":"vendor","quote":"You may cancel your membership plan and any subscriptions by visiting your account details page provided on Audible.com","supports":"cancelling on the website"},{"id":"s9","url":"https://help.audible.com/s/article/how-can-i-cancel-my-membership","title":"Cancel membership (Audible Help Center)","publisher":"vendor","quote":"If you have credits but don't want to lose them when you cancel, you may be eligible to pause your membership.","supports":"pausing instead of cancelling"},{"id":"s10","url":"https://www.audible.com/legal/conditions-of-use","title":"Audible Conditions of Use (last updated September 10, 2025)","publisher":"vendor","quote":"If you cancel your membership or subscription, you will not receive a refund of any fees already paid.","supports":"no refund"},{"id":"s11","url":"https://www.audible.com/legal/conditions-of-use","title":"Audible Conditions of Use (last updated September 10, 2025)","publisher":"vendor","quote":"adjusting your membership settings and subscription preferences, or by contacting our Customer Service team via telephone or chat.","supports":"cancelling by phone or chat"},{"id":"s12","url":"https://www.audible.com/legal/conditions-of-use","title":"Audible Conditions of Use (last updated September 10, 2025)","publisher":"vendor","quote":"Your member benefits terminate when your membership is cancelled, but cancellation does not terminate your license and access to purchased content.","supports":"benefits end, purchased titles stay"},{"id":"s13","url":"https://www.audible.com/ep/memberbenefits","title":"Membership Plans & Pricing (Audible)","publisher":"vendor","quote":"You can cancel anytime before your trial ends and you won’t be charged. There are no commitments and no cancellation fees.","supports":"trial timing and no cancellation fees"},{"id":"s14","url":"https://www.audible.com/legal/conditions-of-use","title":"Audible Conditions of Use (last updated September 10, 2025)","publisher":"vendor","quote":"If you signed up for your membership using an Audible mobile application, please visit this page for iOS and this page for Audible Google Play","supports":"app-store sign-ups cancel with Apple or Google"},{"id":"s15","url":"https://www.audible.com/ep/memberbenefits","title":"Membership Plans & Pricing (Audible)","publisher":"vendor","quote":"Standard 30-day free trial $8.99/mo after free trial","supports":"Standard price"},{"id":"s16","url":"https://www.audible.com/ep/memberbenefits","title":"Membership Plans & Pricing (Audible)","publisher":"vendor","quote":"Premium 30-day free trial $14.95/mo after free trial","supports":"Premium monthly price"},{"id":"s17","url":"https://www.audible.com/ep/memberbenefits","title":"Membership Plans & Pricing (Audible)","publisher":"vendor","quote":"Auto-renews at $149.50/yr. Cancel anytime. Premium 12 credits/yr $149.50/yr","supports":"annual Premium price"},{"id":"s18","url":"https://www.audible.com/ep/memberbenefits","title":"Membership Plans & Pricing (Audible)","publisher":"vendor","quote":"Yes, if you subscribed on the Audible website, you can contact customer care to switch memberships.","supports":"the FAQ says Audible-site members can contact customer care to switch; it does not state that this is required"},{"id":"s19","url":"https://help.audible.com/s/article/pause-your-membership","title":"Pause your membership (Audible Help Center)","publisher":"vendor","quote":"You can pause your membership for a total of up to 90 days every 12 months.","supports":"pause length"},{"id":"s20","url":"https://help.audible.com/s/article/pause-your-membership","title":"Pause your membership (Audible Help Center)","publisher":"vendor","quote":"Pausing your membership will also pause your payments.","supports":"no charges while paused"},{"id":"s21","url":"https://help.audible.com/s/article/pause-your-membership","title":"Pause your membership (Audible Help Center)","publisher":"vendor","quote":"Annual memberships are not eligible for pause.","supports":"annual plans can't pause"},{"id":"s22","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"s23","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"s24","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"the Google Play steps"},{"id":"s25","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"Within the confirmation pop-up, select a reason. Click Continue.","supports":"the reason pop-up before the final step"},{"id":"s26","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you’ll still be able to use your subscription for the time you’ve already paid.","supports":"when access ends on Google Play"},{"id":"s27","url":"https://www.audible.com/ep/memberbenefits","title":"Membership Plans & Pricing (Audible)","publisher":"vendor","quote":"You lose access to titles from the Plus Catalog and to any audiobook selections you have made as an Audible Standard member.","supports":"what you lose"},{"id":"s28","url":"https://help.audible.com/s/article/manage-app-store-subscription?language=en_US","title":"Manage App Store subscription (Audible Help Center)","publisher":"vendor","quote":"You can still enjoy your Audible membership for the time that you've already paid for.","supports":"access after cancelling an Apple-billed membership"},{"id":"s29","url":"https://help.audible.com/s/article/pause-your-membership","title":"Pause your membership (Audible Help Center)","publisher":"vendor","quote":"You're only eligible to pause after 30 days of paid membership.","supports":"who can pause"},{"id":"s30","url":"https://help.audible.com/s/article/manage-app-store-subscription?language=en_US","title":"Manage App Store subscription (Audible Help Center)","publisher":"vendor","quote":"Membership pauses for App Store subscriptions always last exactly 30 days.","supports":"pause length when Apple bills you"},{"id":"s31","url":"https://help.audible.com/s/article/before-you-cancel-your-audible-membership?language=en_US","title":"Before you cancel your Audible membership","publisher":"vendor","quote":"Before you cancel, consider switching to a plan that better fits your needs and budget.","supports":"officially recommended plan-switch option"},{"id":"s32","url":"https://help.audible.com/s/article/before-you-cancel-your-audible-membership?language=en_US","title":"Before you cancel your Audible membership","publisher":"vendor","quote":"$9.99/month","supports":"Standard starting price in the official comparison table; availability and member-specific price remain unverified"},{"id":"s33","url":"https://help.audible.com/s/article/switch-plans?language=en_US","title":"Switch plans","publisher":"vendor","quote":"Select Switch membership.","supports":"the website self-service switch-plan control; the official guide gives the path from name to Membership Details to Switch membership"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Whether the web cancel flow shows offers or asks for a reason before Confirm cancellation is not documented","Audible lists Standard at $8.99/month on Plans & Pricing and $9.99/month in its Before you cancel guide; the price displayed to a specific account is unknown"],"review":{"by":"stackcut-review","on":"2026-10-06","result":"fixed","notes":["When access ends: benefits and unused credits last to the end of the final billing cycle (s6 re-copied in full)","Apple route: you keep the membership for the time already paid (s28)","Pause: needs 30 days of paid membership; Apple-billed pauses last 30 days (s29, s30)","Independent review on 2026-10-06 covers audible.plan-switch: read the cited official source, corrected quote or action wording where needed, retained unknown eligibility and offer terms, and require approval before any final change. Earlier packet facts retain their original checked_on date.","Scoped 2026-10-06 rendered-page review: the expanded Audible Plans & Pricing FAQ contains the existing s13, s18 and s27 quotes verbatim; their static-fetch absences were rendering/extraction false positives, not confirmed policy changes.","Standard's price conflicts across official pages: $8.99/month on Plans & Pricing (s15) and $9.99/month in Before you cancel (s32). Set packet verification to partial and leave the price displayed to a specific account unknown; the self-service Switch plans guide (s33) documents the website path, while FAQ s18 says customer care can help without requiring it."]}},"negotiation":[{"id":"audible.plan-switch","route_id":"audible--direct-web--r1","kind":"contract_rightsize","channel":"direct_web","method":"self_serve","applies_to":"Audible-billed monthly members who can switch to an available lower-cost plan; app-store billing requires its own plan-management route","market":"United States","start_url":"https://www.audible.com/account/membership","contact_phone":null,"contact_email":null,"evidence":"documented","checked_on":"2026-10-06","seen_on":null,"source_ids":["s31","s32","s33","s15"],"terms":{"price":null,"currency":null,"billing_period":null,"discount_duration_months":null,"renewal_price":null,"new_commitment":null,"fees":null,"starts":null},"how":["Before cancelling, compare the available Audible plans. The Before you cancel guide lists Standard at $9.99/month, while the current Plans & Pricing page lists $8.99/month; confirm the price shown for your account before considering a change.","For Audible-billed members, open Membership Details, choose Switch membership, and compare available plans. Stop before Confirm; obtain approval for the displayed price, features, timing, and terms before changing the membership."],"unknowns":["Official Audible pages show different Standard monthly prices ($9.99 in Before you cancel and $8.99 on Plans & Pricing); the price shown to a specific account is unknown.","The official guide does not promise that every member will see every plan or the listed price.","Eligibility and effective date for plan changes can vary by billing channel."]}],"delete_account":{"url":"https://www.amazon.com/privacy/data-deletion","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/audible","json":"https://stackcut.io/exits/audible.json","localized":[{"language":"ja","market":"JP","title":"Audibleの解約（退会）方法","page":"https://stackcut.io/ja/cancel/audible","checked_on":"2026-10-05"},{"language":"de","market":"DE","title":"Audible kündigen","page":"https://stackcut.io/de/cancel/audible","checked_on":"2026-10-05"},{"language":"pt-br","market":"BR","title":"Como cancelar a assinatura da Audible","page":"https://stackcut.io/pt-br/cancel/audible","checked_on":"2026-10-05"},{"language":"es","market":"MX","title":"Cómo cancelar Audible","page":"https://stackcut.io/es/cancel/audible","checked_on":"2026-10-05"}],"evidence":{"packet_revision":"7337c614f2f745d36bd25771c9e1f9dbe8843218c358a5fca2b36f31c866096f","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"audible--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"audible--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"audible--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"aura","name":"Aura","category":"security_privacy","website":"https://www.aura.com","domains":["aura.com"],"summary":"Cancel on your Account Membership page at my.aura.com or by calling 1-855-712-0021; protection continues to the end of the term. App purchases are cancelled in the App Store or Google Play. Gotcha: the 60-day refund covers first annual web purchases only, and a refund ends access immediately.","routes":[{"channel":"direct_web","applies_to":"Aura memberships bought on Aura's websites or through Aura Customer Support","who":"The Aura account holder (sign in), or by phone with Aura","method":"self_serve","start_url":"https://my.aura.com/account-membership","steps":[{"do":"Sign in and open your Account Membership page, then cancel the membership there","expect":null},{"do":"Or call Aura at 1-855-712-0021 to cancel","expect":null},{"do":"For a 60-day refund on an annual plan, call 1-833-552-2123 (Aura's FAQ also gives 1-855-712-0021) within 60 days of the charge","expect":null}],"confirm_by":null,"effective":"The membership stops renewing; protection continues for the remaining days in the existing term (a refund ends access immediately)","notice":null,"refund":"Annual plans bought on Aura's websites or through Customer Support: refund if requested within 60 days of being charged (from the trial sign-up date if you started with a free trial). Monthly plans and later annual renewals don't qualify","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s18"]},{"channel":"apple_app_store","applies_to":"Subscriptions bought in the Aura iPhone or iPad app (billed by Apple)","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"On an iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then tap the Aura subscription","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription (you may need to scroll down)","expect":null}],"confirm_by":"In Subscriptions, the Aura subscription shows an expiration message in red text, or has no Cancel button","effective":null,"notice":"For an Apple-billed trial, cancel at least 24 hours before the trial ends","refund":"Aura's 60-day guarantee does not apply to app store purchases","fees":null,"source_ids":["s9","s10","s11","s12","s13"]},{"channel":"google_play","applies_to":"Subscriptions bought in the Aura Android app (billed by Google Play)","who":"The Google Account that pays for the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to subscriptions in Google Play, signed in to the Google Account that pays","expect":"Aura"},{"do":"Next to Aura, click Manage, then Cancel subscription","expect":"a confirmation pop-up asking for a reason"},{"do":"Select a reason, then click Continue","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time already paid","notice":null,"refund":"Aura's 60-day guarantee does not apply to app store purchases","fees":null,"source_ids":["s9","s10","s14","s15"]}],"pay_less":[{"type":"annual_billing","what":"Pay yearly instead of monthly: the Individual plan is $12 a month billed annually against $15 billed monthly, and only annual plans get the 60-day money-back guarantee","evidence":"documented","source_ids":["s17","s3"]}],"export":[],"after_cancel":{"access_until":"The end of the existing term; immediately if you cancel with a 60-day refund","data_kept":null,"you_lose":["All the benefits of your Aura plan once protection ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancelling for a 60-day refund ends access right away, not at the end of the term","Aura says to use only aura.com or the official Aura app; check that any call or email claiming to be Aura is genuine before sharing information","Purchases through Amazon, an app store, a service provider or a retailer don't get Aura's 60-day guarantee"]},"sources":[{"id":"s1","url":"https://www.aura.com/faq","title":"Frequently Asked Questions about Aura","publisher":"vendor","quote":"You may cancel your membership by calling us at 1-855-712-0021 or canceling from your Account Membership page.","supports":"the two ways to cancel"},{"id":"s2","url":"https://www.aura.com/faq","title":"Frequently Asked Questions about Aura","publisher":"vendor","quote":"After canceling, your membership will stop renewing. However, your protection will continue for the remaining days in your existing term.","supports":"when cancelling takes effect"},{"id":"s3","url":"https://www.aura.com/legal/refund-policy","title":"Aura's 60-Day Money-Back Guarantee","publisher":"vendor","quote":"Aura's 60-day money back guarantee is only available for our annual plans purchased through our websites (excludes Amazon) or via our Customer Support team.","supports":"which plans get the 60-day refund"},{"id":"s4","url":"https://www.aura.com/legal/refund-policy","title":"Aura's 60-Day Money-Back Guarantee","publisher":"vendor","quote":"You may cancel your membership online and request a refund within 60 days of being charged for an eligible Aura membership purchase by calling us at 1-833-552-2123.","supports":"how to request the refund"},{"id":"s5","url":"https://www.aura.com/legal/refund-policy","title":"Aura's 60-Day Money-Back Guarantee","publisher":"vendor","quote":"Monthly subscriptions do not qualify for Aura's 60-day money back guarantee.","supports":"monthly plans are excluded"},{"id":"s6","url":"https://www.aura.com/legal/refund-policy","title":"Aura's 60-Day Money-Back Guarantee","publisher":"vendor","quote":"Subsequent annual renewal payments do not qualify for a full refund.","supports":"renewals are excluded"},{"id":"s7","url":"https://www.aura.com/legal/refund-policy","title":"Aura's 60-Day Money-Back Guarantee","publisher":"vendor","quote":"If you signed up for Aura through a free trial, then your membership purchase date will be the date you signed up for your free trial","supports":"the refund clock starts at trial sign-up"},{"id":"s8","url":"https://www.aura.com/faq","title":"Frequently Asked Questions about Aura","publisher":"vendor","quote":"Please note, once we cancel your membership, you'll immediately lose access to all the benefits of your membership plan.","supports":"a refund cancellation ends access immediately"},{"id":"s9","url":"https://www.aura.com/faq","title":"Frequently Asked Questions about Aura","publisher":"vendor","quote":"If you purchased a subscription through the Aura mobile app, you can cancel your subscription through the Apple App Store or Google Play Store.","supports":"app purchases are cancelled in the app stores"},{"id":"s10","url":"https://www.aura.com/legal/refund-policy","title":"Aura's 60-Day Money-Back Guarantee","publisher":"vendor","quote":"Aura's 60-day money-back guarantee does not apply to subscriptions purchased from or billed through a third-party (e.g., app store, service provider, retailer, etc.).","supports":"no 60-day guarantee for third-party purchases"},{"id":"s11","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple cancel steps on iPhone or iPad"},{"id":"s12","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm an Apple cancellation"},{"id":"s13","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.","supports":"the notice needed to avoid paying after an Apple-billed trial"},{"id":"s14","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.","supports":"the Google Play cancel steps, including the reason pop-up"},{"id":"s15","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when a Google Play cancellation takes effect"},{"id":"s16","url":"https://www.aura.com/legal/refund-policy","title":"Aura's 60-Day Money-Back Guarantee","publisher":"vendor","quote":"Always access Aura through aura.com or the official Aura app. If you receive an unexpected email, text, or call claiming to be from Aura, do not share any information","supports":"the scam-safety tip"},{"id":"s17","url":"https://www.aura.com/pricing","title":"Aura pricing","publisher":"vendor","quote":"$12 /mo Save 50% billed annually, or $15 billed monthly","supports":"annual billing costs less per month than monthly billing (Individual plan)"},{"id":"s18","url":"https://www.aura.com/faq","title":"Frequently Asked Questions about Aura","publisher":"vendor","quote":"If you want to cancel and request a refund, call Customer Support at 855-712-0021 within 60 days of your enrollment","supports":"the FAQ's number for cancelling with a refund"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Aura's help center (help.aura.com) couldn't be read, so the on-screen steps on the Account Membership page, any retention offer and the confirmation aren't confirmed","Aura gives two numbers for refund requests, 1-855-712-0021 (FAQ answer) and 1-833-552-2123 (refund policy and FAQ footnote), and doesn't say which to prefer","Amazon, service-provider and retailer purchases: how to cancel them is not documented","Data kept after cancelling and any data export are not documented on pages we could read"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["Added annual billing to pay_less from Aura's pricing page (s17)","Refund step now also gives the FAQ's number, 1-855-712-0021 (s18)","Apple confirm_by reworded to match Apple's page (s12)","Re-copied s16 so it includes the don't-share-information words","Help center still couldn't be read: on-screen cancel steps, retention offer and confirmation still unverified"]}},"page":"https://stackcut.io/cancel/aura","json":"https://stackcut.io/exits/aura.json","evidence":{"packet_revision":"554b333d978696858dc3f574f844c0c4369875213e83110ed0a03b2e1b81f1bb","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"aura--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"aura--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"aura--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"auth0","name":"Auth0","category":"developer_tools","website":"https://auth0.com","domains":["auth0.com"],"summary":"Self-service plans cancel by downgrading to Free: Teams Dashboard > Settings > Subscription, choose Free, confirm. Export users first: bulk export isn't on Free. The tenant keeps running on Free; deleting it is separate and irreversible. Enterprise plans follow your Auth0 agreement and drop to Free when the term ends.","routes":[{"channel":"direct_web","label":"Self-service plans","applies_to":"Self-service Essentials and Professional subscriptions managed in the Teams Dashboard","who":"A Team Owner: Team Owners have full access to the Teams Dashboard, where self-service subscriptions and billing are managed","method":"self_serve","start_url":"https://accounts.auth0.com","steps":[{"do":"Go to the Teams Dashboard, then Settings > Subscription","expect":"Subscription"},{"do":"Choose the Free plan and select Downgrade: choosing Free cancels the paid subscription","expect":"Review and Purchase Plan"},{"do":"On the Review and Purchase Plan page, select Purchase And Start Plan to confirm the change","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"When you downgrade, you may be eligible for a credit on your next billing cycle or a refund, depending on the circumstances; tenants with no recorded logins may get one for the unused part of the subscription within the last three months. Ask Okta Accounts Receivable at ar@okta.com. Downgrading to another paid plan earns no credit or refund","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s30","s7","s8","s9","s10","s13","s32"]},{"channel":"direct_web","label":"Legacy tenant subscriptions","applies_to":"Older tenant-based subscriptions still managed per tenant in the Auth0 Dashboard. Since 1 December 2023 any change except a downgrade to Free converts them to a Team-based subscription","who":"An administrator of the tenant in the Auth0 Dashboard","method":"self_serve","start_url":"https://manage.auth0.com/#/tenant/general","steps":[{"do":"In the Auth0 Dashboard, go to Settings and select the Subscription tab","expect":"Subscription"},{"do":"Choose the Free plan, then select Downgrade","expect":null},{"do":"Click Subscribe Now to confirm the change","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"You may be eligible for a credit or refund depending on the circumstances (ask Okta Accounts Receivable at ar@okta.com)","fees":null,"source_ids":["s11","s2","s12","s31","s7","s8","s9","s13"]},{"channel":"sales_contract","applies_to":"Auth0 Enterprise plans","who":"Your organization, under its Auth0 agreement","method":"contact_sales","start_url":"https://support.auth0.com","steps":[{"do":"Check your Auth0 agreement for its renewal and termination terms","expect":null},{"do":"To delete an Enterprise plan's main tenant, open a ticket in the Auth0 Support Center (support.auth0.com, Open Ticket); child tenants can be deleted in the Dashboard","expect":null}],"confirm_by":null,"effective":"When the Enterprise subscription period ends, the account is automatically downgraded to the Free plan","notice":null,"refund":null,"fees":null,"source_ids":["s14","s15","s29","s35"]}],"pay_less":[{"type":"free_plan","what":"The Free plan ($0) covers up to 25,000 monthly active users, and no credit card is needed to sign up; choosing it cancels the paid subscription","evidence":"documented","source_ids":["s4","s17","s39"]},{"type":"downgrade","what":"Switch between self-service plans (for example Professional to Essentials) at any time; no credit or refund comes with a downgrade to another paid plan","evidence":"documented","source_ids":["s18","s10"]},{"type":"discount_program","what":"Auth0's startup program is free for a year","evidence":"documented","source_ids":["s19"]}],"export":[{"data":"User profiles in a tenant","how":"Before downgrading: Dashboard > User Management > Users, then Import/Export Users at the top right; or a Management API export job (POST /jobs/users-exports)","format":"JSON (NDJSON) or CSV","limits":"Bulk user export isn't available on the Free plan, so export before you downgrade. CSV exports are limited to 30 fields; export job data is deleted after 24 hours and the download link is valid for 60 seconds","source_ids":["s20","s21","s22","s23","s36","s37","s38"]}],"after_cancel":{"access_until":"Downgrading to Free doesn't close the tenant: it keeps running on the Free plan until you delete it","data_kept":"The tenant and its data stay on the Free plan until deleted. Deleting a tenant is irreversible: it can't be restored, its name can't be reused, and its metrics are lost","you_lose":["Paid-plan features beyond the Free plan","Everything in a deleted tenant, which can't be restored","The tenant name, which can't be reused after deletion"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancelling means downgrading to the Free plan; it doesn't delete the tenant","Export users before downgrading: bulk user export isn't available on the Free plan","A tenant must be downgraded to the Free plan before it can be deleted in the Dashboard: Dashboard > Settings, switch to the Advanced view, Danger Zone > Delete, then Yes, Delete Tenant. It can't be undone","Refund or credit requests go to Okta Accounts Receivable at ar@okta.com, with the plan the tenant was on, the date of the downgrade or cancellation, and a brief reason","A failed card charge is retried up to 4 times","Enterprise main tenants can only be deleted by Auth0 Support"]},"sources":[{"id":"s1","url":"https://auth0.com/docs/troubleshoot/customer-support/manage-subscriptions/downgrade-or-cancel-subscriptions","title":"Downgrade or Cancel Subscriptions","publisher":"vendor","quote":"Go to Teams Dashboard > Settings > Subscription.","supports":"where the flow starts"},{"id":"s2","url":"https://auth0.com/docs/troubleshoot/customer-support/manage-subscriptions/downgrade-or-cancel-subscriptions","title":"Downgrade or Cancel Subscriptions","publisher":"vendor","quote":"Choose the plan you want to change to, and then select Upgrade or Downgrade.","supports":"choosing the plan"},{"id":"s3","url":"https://auth0.com/docs/troubleshoot/customer-support/manage-subscriptions/downgrade-or-cancel-subscriptions","title":"Downgrade or Cancel Subscriptions","publisher":"vendor","quote":"Select Purchase And Start Plan to confirm your plan change.","supports":"the confirm step"},{"id":"s4","url":"https://auth0.com/docs/troubleshoot/customer-support/manage-subscriptions/downgrade-or-cancel-subscriptions","title":"Downgrade or Cancel Subscriptions","publisher":"vendor","quote":"Choosing the Free plan cancels your paid subscription.","supports":"cancelling means choosing Free"},{"id":"s5","url":"https://auth0.com/docs/troubleshoot/customer-support/manage-subscriptions/downgrade-or-cancel-subscriptions","title":"Downgrade or Cancel Subscriptions","publisher":"vendor","quote":"On the Review and Purchase Plan page, choose between Monthly billing and Annual billing.","supports":"the Review and Purchase Plan page"},{"id":"s6","url":"https://auth0.com/docs/get-started/auth0-teams","title":"Auth0 Teams","publisher":"vendor","quote":"Ability to manage subscription and billing details for self-service subscriptions","supports":"Teams manage subscription and billing details for self-service subscriptions"},{"id":"s7","url":"https://auth0.com/docs/troubleshoot/customer-support/operational-policies/billing-policy","title":"Billing Policy","publisher":"vendor","quote":"To cancel your subscription, downgrade it to the Free plan in the Auth0 Dashboard.","supports":"how to cancel"},{"id":"s8","url":"https://auth0.com/docs/troubleshoot/customer-support/operational-policies/billing-policy","title":"Billing Policy","publisher":"vendor","quote":"If you cancel your subscription, you may be eligible for a credit or refund depending on the circumstances.","supports":"refunds on cancelling"},{"id":"s9","url":"https://auth0.com/docs/troubleshoot/customer-support/operational-policies/billing-policy","title":"Billing Policy","publisher":"vendor","quote":"Tenants with no recorded login transactions may be eligible for a credit or refund for any unused portion of the subscription within the last three (3) months.","supports":"the unused-subscription refund"},{"id":"s10","url":"https://auth0.com/docs/troubleshoot/customer-support/operational-policies/billing-policy","title":"Billing Policy","publisher":"vendor","quote":"Auth0 does not provide credits or refunds when a tenant on a paid plan is downgraded to another paid plan with fewer features.","supports":"no refund for paid-to-paid downgrades"},{"id":"s11","url":"https://auth0.com/docs/troubleshoot/customer-support/manage-subscriptions/downgrade-or-cancel-subscriptions","title":"Downgrade or Cancel Subscriptions","publisher":"vendor","quote":"Select the Subscription tab.","supports":"the legacy Subscription tab"},{"id":"s12","url":"https://auth0.com/docs/troubleshoot/customer-support/manage-subscriptions/downgrade-or-cancel-subscriptions","title":"Downgrade or Cancel Subscriptions","publisher":"vendor","quote":"Click Subscribe Now to confirm your subscription change.","supports":"the legacy confirm step"},{"id":"s13","url":"https://auth0.com/docs/troubleshoot/customer-support/operational-policies/billing-policy","title":"Billing Policy","publisher":"vendor","quote":"You can request a credit or refund by contacting Okta Accounts Receivable at ar@okta.com","supports":"where refund requests go"},{"id":"s14","url":"https://auth0.com/docs/troubleshoot/customer-support/manage-subscriptions/downgrade-or-cancel-subscriptions","title":"Downgrade or Cancel Subscriptions","publisher":"vendor","quote":"If you have an Enterprise plan, refer to your Auth0 agreement for details.","supports":"Enterprise plans follow the agreement"},{"id":"s15","url":"https://auth0.com/docs/troubleshoot/customer-support/manage-subscriptions/downgrade-or-cancel-subscriptions","title":"Downgrade or Cancel Subscriptions","publisher":"vendor","quote":"once your Enterprise Subscription Period ends, the system automatically downgrades your account to the Free Plan.","supports":"what happens when an Enterprise term ends"},{"id":"s16","url":"https://auth0.com/docs/troubleshoot/customer-support/manage-subscriptions/delete-or-reset-tenant","title":"Delete or Reset Tenants","publisher":"vendor","quote":"Deleting a tenant is an irreversible, destructive action and cannot be undone.","supports":"tenant deletion is permanent"},{"id":"s17","url":"https://auth0.com/pricing","title":"Auth0 Pricing","publisher":"vendor","quote":"Up to 25,000 monthly active users","supports":"the Free plan limit"},{"id":"s18","url":"https://auth0.com/docs/troubleshoot/customer-support/manage-subscriptions/downgrade-or-cancel-subscriptions","title":"Downgrade or Cancel Subscriptions","publisher":"vendor","quote":"You can upgrade and downgrade between self-service (Free, Essentials, and Professional) plans at any time.","supports":"switching plans at any time"},{"id":"s19","url":"https://auth0.com/pricing","title":"Auth0 Pricing","publisher":"vendor","quote":"Did we mention our startup program is free for a year?","supports":"the startup program"},{"id":"s20","url":"https://auth0.com/docs/manage-users/user-migration/bulk-user-exports","title":"Bulk User Exports","publisher":"vendor","quote":"Export supported user profile data from Auth0 into a JSON-compatible or CSV format file.","supports":"what can be exported"},{"id":"s21","url":"https://auth0.com/docs/manage-users/user-migration/bulk-user-exports","title":"Bulk User Exports","publisher":"vendor","quote":"limited to 30 fields","supports":"the CSV field limit"},{"id":"s22","url":"https://auth0.com/docs/manage-users/user-migration/bulk-user-exports","title":"Bulk User Exports","publisher":"vendor","quote":"All job-related data is automatically deleted after 24 hours","supports":"export jobs expire"},{"id":"s23","url":"https://auth0.com/docs/manage-users/user-migration/bulk-user-exports","title":"Bulk User Exports","publisher":"vendor","quote":"NDJSON format due to the large size of the export files","supports":"the JSON export format"},{"id":"s24","url":"https://auth0.com/docs/troubleshoot/customer-support/manage-subscriptions/delete-or-reset-tenant","title":"Delete or Reset Tenants","publisher":"vendor","quote":"Deleted tenants cannot be restored, the tenant name cannot be reused when creating a new tenant, and metrics related to the tenant are lost.","supports":"what deleting a tenant loses"},{"id":"s25","url":"https://auth0.com/docs/troubleshoot/customer-support/manage-subscriptions/delete-or-reset-tenant","title":"Delete or Reset Tenants","publisher":"vendor","quote":"Go to Dashboard > Settings, and then switch to the Advanced view.","supports":"where tenant deletion starts"},{"id":"s26","url":"https://auth0.com/docs/troubleshoot/customer-support/manage-subscriptions/delete-or-reset-tenant","title":"Delete or Reset Tenants","publisher":"vendor","quote":"Locate Danger Zone at the bottom of the page, and then select Delete.","supports":"the Danger Zone delete"},{"id":"s27","url":"https://auth0.com/docs/troubleshoot/customer-support/manage-subscriptions/delete-or-reset-tenant","title":"Delete or Reset Tenants","publisher":"vendor","quote":"Select Yes, Delete Tenant.","supports":"the final delete confirm"},{"id":"s28","url":"https://auth0.com/docs/troubleshoot/customer-support/operational-policies/billing-policy","title":"Billing Policy","publisher":"vendor","quote":"If your credit card charge fails, we automatically retry to charge it up to 4 times.","supports":"failed charges are retried"},{"id":"s29","url":"https://auth0.com/docs/troubleshoot/customer-support/manage-subscriptions/delete-or-reset-tenant","title":"Delete or Reset Tenants","publisher":"vendor","quote":"Contact Auth0 Support","supports":"Enterprise main tenants are deleted through Auth0 Support"},{"id":"s30","url":"https://auth0.com/docs/get-started/auth0-teams/team-member-management","title":"Team Member Management","publisher":"vendor","quote":"Members with this role have full access to the team dashboard","supports":"Team Owners have full access to the Teams Dashboard"},{"id":"s31","url":"https://auth0.com/docs/troubleshoot/customer-support/manage-subscriptions/downgrade-or-cancel-subscriptions","title":"Downgrade or Cancel Subscriptions","publisher":"vendor","quote":"Starting 1 December 2023, any legacy Tenant-based subscription updates (except downgrades to Free) automatically convert to a Team-based subscription.","supports":"legacy subscriptions convert to Team-based ones on any change except a downgrade to Free"},{"id":"s32","url":"https://auth0.com/docs/troubleshoot/customer-support/manage-subscriptions/downgrade-or-cancel-subscriptions","title":"Downgrade or Cancel Subscriptions","publisher":"vendor","quote":"When you downgrade your Auth0 plan, you may be eligible for a credit on your next billing cycle or a refund.","supports":"credit or refund on downgrading"},{"id":"s34","url":"https://auth0.com/docs/troubleshoot/customer-support/operational-policies/billing-policy","title":"Billing Policy","publisher":"vendor","quote":"Brief description of reason for downgrade or cancellation.","supports":"what a refund request must include"},{"id":"s35","url":"https://auth0.com/docs/troubleshoot/customer-support/open-and-manage-support-tickets","title":"Open and Manage Support Tickets","publisher":"vendor","quote":"Go to Support Center and select Open Ticket.","supports":"where support tickets are opened"},{"id":"s36","url":"https://auth0.com/docs/manage-users/user-migration/bulk-user-exports","title":"Bulk User Exports","publisher":"vendor","quote":"This feature is not available on the Free plan.","supports":"bulk user export needs a paid plan"},{"id":"s37","url":"https://auth0.com/docs/manage-users/user-migration/bulk-user-exports","title":"Bulk User Exports","publisher":"vendor","quote":"The download link is valid for 60 seconds.","supports":"the export download link expires quickly"},{"id":"s38","url":"https://auth0.com/docs/manage-users/user-migration/bulk-user-exports","title":"Bulk User Exports","publisher":"vendor","quote":"In the top right corner of the page, select Import/Export Users to go to the Import/Export Users page.","supports":"the Dashboard export path"},{"id":"s39","url":"https://auth0.com/pricing","title":"Auth0 Pricing","publisher":"vendor","quote":"No credit card needed to sign up.","supports":"the Free plan needs no card to sign up"},{"id":"s40","url":"https://auth0.com/docs/troubleshoot/customer-support/manage-subscriptions/delete-or-reset-tenant","title":"Delete or Reset Tenants","publisher":"vendor","quote":"Before you can delete a tenant in the Dashboard, you must downgrade it to the Free plan.","supports":"downgrade before deleting a tenant"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["When a downgrade to the Free plan takes effect (at once or at the end of the billing period) and what confirms it aren't stated on Auth0's help pages","Auto-renewal and notice terms for self-service plans aren't confirmed here; they would be in Auth0's self-service subscription terms","Renewal and notice terms for Enterprise plans are set in each customer's Auth0 agreement"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked the self-service, legacy and Enterprise routes, refunds, tenant deletion and the export against Auth0's docs; steps and refund rules confirmed","Export: bulk user export isn't available on the Free plan, so it must happen before the downgrade; added the Dashboard path and the 60-second download link. Removed the claim about password hashes, which the export page doesn't make","Who can cancel: Team Owners, who have full access to the Teams Dashboard (Auth0's team roles page)","Legacy route: added the Downgrade step before Subscribe Now, and that any change other than a downgrade to Free converts it to a Team-based subscription","Tips: a tenant must be on Free before it can be deleted; what a refund request must include; Free plan needs no card to sign up"]}},"delete_account":{"url":"https://community.auth0.com/t/how-can-i-delete-my-auth0-auth0-community-forum-account/34689","difficulty":"hard","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/auth0","json":"https://stackcut.io/exits/auth0.json","evidence":{"packet_revision":"bdf2414a63cfe77759964f69a953766b4cb8da0337feecd5a83ed44a6201902d","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"auth0--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"auth0--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"auth0--sales-contract--r3","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"autocad","name":"AutoCAD","category":"design_creative","website":"https://www.autodesk.com","domains":["autodesk.com","manage.autodesk.com"],"summary":"Sign in, open Billing and orders, then Subscriptions and contracts, pick the product, and turn Auto-renew off or choose Cancel subscription at renewal. Access continues until expiry. Refunds are a separate request: within 15 days (monthly) or 30 days (annual, 3-year) of purchase or renewal.","routes":[{"channel":"direct_web","label":"Subscriptions bought from Autodesk","applies_to":"Subscriptions bought directly from Autodesk and managed in the Autodesk account","who":"The account holder who manages the subscription (the cancellation page doesn't say who can cancel)","method":"self_serve","start_url":"https://manage.autodesk.com/billing/subscriptions-contracts","steps":[{"do":"Sign in to your Autodesk account","expect":null},{"do":"Go to Billing and orders, then Subscriptions and contracts","expect":"Subscriptions and contracts"},{"do":"Select the product to open its subscription details","expect":"Renewal details"},{"do":"In the Renewal details section, turn Auto-renew off (for up to 100 subscriptions at once, use the Actions menu, then Manage auto-renew)","expect":null},{"do":"To cancel at renewal instead, scroll down to the Cancel subscription at renewal section and choose Cancel subscription","expect":null},{"do":"Select a reason for cancelation and confirm with the Cancel subscription button","expect":null}],"confirm_by":null,"effective":"The subscription isn't cancelled immediately: it runs to the expiration date, then moves through Expired (full access continues), Suspended (product access removed) and Canceled. The shutoff completes 30 days after expiration for monthly plans and 45 days for annual and 3-year plans","notice":null,"refund":"Refunds are separate from cancelling: request a full refund within 15 days of the initial purchase or renewal date for monthly subscriptions, or within 30 days for annual or 3-year subscriptions, through Autodesk Assistant. Covers subscriptions bought from Autodesk or through Cleverbridge on its behalf","fees":"No cancellation fee is stated. On subscriptions with multiple bill plans, cancelling doesn't cancel open bill plans, so remaining payments are still due","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s14","s16","s17","s18","s19","s20","s21","s22"]},{"channel":"reseller_or_partner","label":"Bought from an Autodesk partner or retailer","applies_to":"Subscriptions bought from an authorized Autodesk partner or a third-party retailer","who":"The customer who bought from the seller","method":"contact_sales","start_url":null,"steps":[{"do":"Contact the partner or retailer you bought from about renewal, cancelling and returns","expect":null},{"do":"If renewal options don't show in your Autodesk account, contact your Autodesk partner or Autodesk sales","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"Return policies for purchases from partners and third-party retailers may differ; the seller sets them","fees":null,"source_ids":["s23","s24"]}],"pay_less":[{"type":"seat_reduction","what":"Renew fewer seats: a reduction takes effect when the subscription renews","evidence":"documented","source_ids":["s15"]}],"export":[],"after_cancel":{"access_until":"The expiration date, then an Expired stage with full product access; access is removed in the Suspended stage","data_kept":null,"you_lose":["Product access once the subscription reaches the Suspended stage","Access to cloud storage included with the subscription, after 30 days","The subscription itself once it is Canceled: it can't be renewed, so a new one has to be bought"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Turning off auto-renew is separate from a refund: a refund has to be requested within 15 or 30 days of purchase or renewal","Refund requests go through Autodesk Assistant, using the icon in the lower right corner of the screen","For several subscriptions at once, open the Actions menu and select Manage auto-renew (up to 100 subscriptions)","A cancellation can be undone before the end of the shutoff process","Subscriptions can't be paused; files can still be viewed with the free Autodesk Viewer","Open bill plans on multi-payment subscriptions stay due after cancelling"]},"sources":[{"id":"s1","url":"https://www.autodesk.com/support/account/manage/billing/cancel","title":"Manage cancelation, renewal, and refunds","publisher":"vendor","quote":"Sign in to your Autodesk account","supports":"the sign-in step"},{"id":"s2","url":"https://www.autodesk.com/support/account/manage/billing/cancel","title":"Manage cancelation, renewal, and refunds","publisher":"vendor","quote":"Select a product to open the subscription details.","supports":"opening a subscription"},{"id":"s3","url":"https://www.autodesk.com/support/account/manage/billing/cancel","title":"Manage cancelation, renewal, and refunds","publisher":"vendor","quote":"In the Renewal details section, turn Auto-renew off.","supports":"turning off auto-renew for one subscription"},{"id":"s4","url":"https://www.autodesk.com/support/account/manage/billing/cancel","title":"Manage cancelation, renewal, and refunds","publisher":"vendor","quote":"Scroll down to the Cancel subscription at renewal section.","supports":"where cancel at renewal is"},{"id":"s5","url":"https://www.autodesk.com/support/account/manage/billing/cancel","title":"Manage cancelation, renewal, and refunds","publisher":"vendor","quote":"Select a reason for cancelation and confirm with the Cancel subscription button.","supports":"the final confirm step"},{"id":"s6","url":"https://www.autodesk.com/support/account/manage/billing/cancel","title":"Manage cancelation, renewal, and refunds","publisher":"vendor","quote":"You can turn off auto-renew for up to 100 subscriptions at once.","supports":"turning off auto-renew for several subscriptions"},{"id":"s7","url":"https://www.autodesk.com/support/account/manage/billing/cancel","title":"Manage cancelation, renewal, and refunds","publisher":"vendor","quote":"From the Actions menu, select Manage auto-renew.","supports":"the bulk route"},{"id":"s8","url":"https://www.autodesk.com/support/account/manage/billing/cancel","title":"Manage cancelation, renewal, and refunds","publisher":"vendor","quote":"your offering moves through a series of statuses in order: Expired → Suspended → Canceled.","supports":"the stages after the subscription ends"},{"id":"s9","url":"https://www.autodesk.com/support/account/manage/billing/cancel","title":"Manage cancelation, renewal, and refunds","publisher":"vendor","quote":"complete the full shutoff process 45 days after the expiration date.","supports":"when annual and 3-year shutoff completes"},{"id":"s10","url":"https://www.autodesk.com/support/account/manage/billing/cancel","title":"Manage cancelation, renewal, and refunds","publisher":"vendor","quote":"15 days of the initial purchase or renewal date for monthly subscriptions.","supports":"the monthly refund window"},{"id":"s11","url":"https://www.autodesk.com/support/account/manage/billing/cancel","title":"Manage cancelation, renewal, and refunds","publisher":"vendor","quote":"30 days of the initial purchase or renewal date for annual or 3-year subscriptions.","supports":"the annual and 3-year refund window"},{"id":"s12","url":"https://www.autodesk.com/support/account/manage/billing/cancel","title":"Manage cancelation, renewal, and refunds","publisher":"vendor","quote":"this refund policy doesn’t apply to any other products, services, or offerings.","supports":"what the refund policy excludes"},{"id":"s13","url":"https://www.autodesk.com/support/account/manage/billing/cancel","title":"Manage cancelation, renewal, and refunds","publisher":"vendor","quote":"Contact Autodesk Support through the Autodesk Assistant using the icon in the lower right corner of your screen.","supports":"how to request a refund"},{"id":"s14","url":"https://www.autodesk.com/buying/renewal","title":"Renewal options","publisher":"vendor","quote":"turn off auto-renew in your Autodesk account","supports":"auto-renewal can be turned off in the account"},{"id":"s15","url":"https://www.autodesk.com/buying/renewal","title":"Renewal options","publisher":"vendor","quote":"A reduction takes effect when your subscription renews.","supports":"reducing seats takes effect at renewal"},{"id":"s16","url":"https://www.autodesk.com/support/account/manage/billing/cancel","title":"Manage cancelation, renewal, and refunds","publisher":"vendor","quote":"Turning off auto-renew or selecting cancel at renewal does not immediately cancel your subscription.","supports":"cancelling doesn't end access right away"},{"id":"s17","url":"https://www.autodesk.com/support/account/manage/billing/cancel","title":"Manage cancelation, renewal, and refunds","publisher":"vendor","quote":"Full product access continues.","supports":"access during the Expired stage"},{"id":"s18","url":"https://www.autodesk.com/support/account/manage/billing/cancel","title":"Manage cancelation, renewal, and refunds","publisher":"vendor","quote":"Product access is removed.","supports":"access ends in the Suspended stage"},{"id":"s19","url":"https://www.autodesk.com/support/account/manage/billing/cancel","title":"Manage cancelation, renewal, and refunds","publisher":"vendor","quote":"Monthly subscriptions and access to APIs via Pay as You Go complete the full shutoff process 30 days after the expiration","supports":"when monthly shutoff completes"},{"id":"s20","url":"https://www.autodesk.com/support/account/manage/billing/cancel","title":"Manage cancelation, renewal, and refunds","publisher":"vendor","quote":"For subscriptions with multiple bill plans, turning off auto-renew or canceling does not cancel any open bill plans.","supports":"open bill plans stay due"},{"id":"s21","url":"https://www.autodesk.com/support/account/manage/billing/cancel","title":"Manage cancelation, renewal, and refunds","publisher":"vendor","quote":"Refunds are separate from canceling a subscription or turning off auto-renew.","supports":"refunds are a separate request"},{"id":"s22","url":"https://www.autodesk.com/support/account/manage/billing/cancel","title":"Manage cancelation, renewal, and refunds","publisher":"vendor","quote":"purchased through Cleverbridge on behalf of Autodesk.","supports":"the refund policy also covers Cleverbridge purchases"},{"id":"s23","url":"https://www.autodesk.com/support/account/manage/billing/cancel","title":"Manage cancelation, renewal, and refunds","publisher":"vendor","quote":"Contact your seller directly for information about return policies.","supports":"partner and retailer purchases follow the seller's terms"},{"id":"s24","url":"https://www.autodesk.com/buying/renewal","title":"Renewal options","publisher":"vendor","quote":"contact your Autodesk partner or our sales team to renew","supports":"partner-managed renewals"},{"id":"s25","url":"https://www.autodesk.com/support/account/manage/billing/cancel","title":"Manage cancelation, renewal, and refunds","publisher":"vendor","quote":"You can undo cancel before the end of the shutoff process.","supports":"undoing a cancellation"},{"id":"s26","url":"https://www.autodesk.com/support/account/manage/billing/cancel","title":"Manage cancelation, renewal, and refunds","publisher":"vendor","quote":"You can continue to view files on your device using a free Autodesk Viewer","supports":"viewing files after access ends"},{"id":"s27","url":"https://www.autodesk.com/support/account/manage/billing/cancel","title":"Manage cancelation, renewal, and refunds","publisher":"vendor","quote":"After 30 days, you may lose access to any cloud storage available to you as part of your subscription.","supports":"cloud storage access can end"},{"id":"s28","url":"https://www.autodesk.com/support/account/manage/billing/cancel","title":"Manage cancelation, renewal, and refunds","publisher":"vendor","quote":"Subscriptions cannot be paused and resumed later.","supports":"no pause option"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Which account roles can cancel or turn off auto-renew isn't stated on Autodesk's cancellation page","Autodesk's cancellation page doesn't describe a confirmation screen or email","Whether the AutoCAD mobile app sells subscriptions through the Apple App Store or Google Play isn't covered on Autodesk's billing help pages","How long Autodesk keeps account data after a subscription is canceled isn't on the cancellation page","Free education access and other cheaper options weren't confirmed on Autodesk's pages for this guide"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Effective: cancelling doesn't end access at once; full access continues in the Expired stage, and monthly shutoff completes 30 days after expiration","Fees: open bill plans on multi-payment subscriptions stay due (now confirmed on the page)","Refund: covers purchases from Autodesk or Cleverbridge; refunds are a separate request from cancelling","Added a partner and retailer route: those sellers set their own return terms","Added undo, no pause, cloud storage and Autodesk Viewer notes","All quotes were confirmed by reading autodesk.com; the automatic quote check can't load those pages"]}},"delete_account":{"url":"https://accounts.autodesk.com/Profile/Security","difficulty":"medium","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/autocad","json":"https://stackcut.io/exits/autocad.json","evidence":{"packet_revision":"2e0b932f74b21e1dd0d2ee026583412849ab3a949cf677acf669a3561f603b3e","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"autocad--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"autocad--reseller-or-partner--r2","channel":"reseller_or_partner","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"avast","name":"Avast","category":"security_privacy","website":"https://www.avast.com","domains":["avast.com"],"summary":"Sign in to your Avast Account, open My subscriptions and cancel the renewal (menus differ in Avast's new portal); access lasts until the period ends. App Store and Google Play purchases are cancelled there. Gotcha: 1- to 3-year plans can bill up to 35 days before renewal.","routes":[{"channel":"direct_web","applies_to":"Subscriptions bought on avast.com or in an Avast app on PC or Mac and processed by Avast (including free trials that took card details), when your Avast Account shows the My subscriptions tile","who":"The Avast Account holder (the email used at purchase)","method":"self_serve","start_url":"https://id.avast.com/sign-in","steps":[{"do":"Sign in to your Avast Account","expect":"My subscriptions"},{"do":"Click Manage subscriptions on the My subscriptions tile, then Manage subscription under the subscription","expect":"Unsubscribe or Cancel renewal"},{"do":"Click Unsubscribe or Cancel renewal","expect":"Confirm & finish"},{"do":"Review the details and click Confirm & finish","expect":"an optional question about why you are canceling"},{"do":"Optionally give a reason, click Unsubscribe or Cancel renewal, then Close","expect":"Expiring"}],"confirm_by":"The subscription status changes to Expiring, and a confirmation email arrives","effective":"You keep the paid product until the date next to Expires on; after that you lose access or switch to the free version","notice":"Cancel before the next billing date: for 1-, 2- and 3-year plans that can be up to 35 days before the new period starts; a trial is charged on its last day. Avast emails before charging","refund":"Cancelling the renewal gives no refund by itself. Separately, you can request a full refund within 30 days of the charge for the first annual purchase and each annual renewal, or within 14 days of purchase for a monthly subscription (later monthly charges aren't refundable)","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s27","s28","s30"],"label":"Avast Account (classic view)"},{"channel":"direct_web","label":"Avast Account (new portal)","applies_to":"The same purchases, when your Avast Account shows Avast's new portal (Avast is releasing it in phases)","who":"The Avast Account holder (the email used at purchase)","method":"self_serve","start_url":"https://id.avast.com/sign-in","steps":[{"do":"Sign in to your Avast Account","expect":"My account"},{"do":"In the top-right corner, click My account, then My subscriptions","expect":"Manage renewal"},{"do":"Next to the subscription you want to cancel, click Manage renewal","expect":"Plan Renewal"},{"do":"Next to Plan Renewal, click Unsubscribe","expect":"a request to select a reason for cancelling"},{"do":"Select a reason, then follow the on-screen instructions to complete the cancellation","expect":null}],"confirm_by":"The status changes to Expiring, and a confirmation email arrives","effective":"You keep the paid product until the date next to Expires on; after that you lose access or switch to the free version","notice":"Cancel before the next billing date: for 1-, 2- and 3-year plans that can be up to 35 days before the new period starts; a trial is charged on its last day. Avast emails before charging","refund":"Cancelling the renewal gives no refund by itself. Separately, you can request a full refund within 30 days of the charge for the first annual purchase and each annual renewal, or within 14 days of purchase for a monthly subscription (later monthly charges aren't refundable)","fees":null,"source_ids":["s22","s23","s24","s25","s26","s27","s30","s6","s7","s8","s9","s10","s11","s12","s28"]},{"channel":"apple_app_store","applies_to":"Avast subscriptions bought in an Avast iPhone or iPad app through the App Store","who":"The Apple ID that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"Open the App Store on your iPhone or iPad and tap your profile image in the top-right corner","expect":"Subscriptions"},{"do":"Tap Subscriptions and select the Avast subscription","expect":"Cancel Subscription (or Cancel Free Trial)"},{"do":"Tap Cancel Subscription (or Cancel Free Trial), then tap Confirm","expect":null}],"confirm_by":"In Subscriptions, the Avast subscription shows an expiration message in red text, or has no Cancel button","effective":"You can use the paid product until the end of the current subscription period","notice":"Cancel before the next billing date shown next to Renews","refund":null,"fees":null,"source_ids":["s13","s14","s15","s16"]},{"channel":"google_play","applies_to":"Avast subscriptions bought in an Avast Android app through Google Play","who":"The Google Account that bought the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Open Google Play on your Android device, tap your profile image and select Payments and subscriptions","expect":"Subscriptions"},{"do":"Tap Subscriptions and select the Avast subscription","expect":"Cancel subscription"},{"do":"Tap Cancel subscription and follow the on-screen instructions","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time already paid","notice":"Cancel before the next billing date shown next to Next payment","refund":null,"fees":null,"source_ids":["s13","s17","s18"]},{"channel":"reseller_or_partner","applies_to":"Orders processed by another authorized eCommerce partner, such as Allsoft, Nexway or Cleverbridge (check the order email or card statement)","who":"The buyer, through Avast Support","method":"form","start_url":"https://support.avast.com/contact/sales_autorenewal?c=true","steps":[{"do":"Open the Request help from Avast page","expect":null},{"do":"Select your product type and your reason for canceling the renewal, then click Get support","expect":"the available contact options"},{"do":"Pick a contact method and follow the on-screen instructions to request cancellation; repeat for each order ID","expect":"Your cancellation request has been submitted."}],"confirm_by":"An Avast Support agent contacts you after the request is submitted","effective":"You can use the paid product until the subscription expires","notice":null,"refund":null,"fees":null,"source_ids":["s19","s20","s21"]}],"pay_less":[{"type":"free_plan","what":"When a cancelled subscription ends, some Avast products switch to the free version instead of stopping","evidence":"documented","source_ids":["s6"]}],"export":[],"after_cancel":{"access_until":"The date shown next to Expires on","data_kept":null,"you_lose":["Paid Avast products and features after the expiry date (some switch to the free version)"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"Before the final step the flow asks why you are cancelling (optional in the classic view; the new portal asks you to select a reason)","tips":["App Store and Google Play subscriptions can't be cancelled in the Avast Account","Multi-year plans bill up to 35 days before the new period, so check Next payment date and cancel early","Each Avast order has its own order ID; cancel each subscription separately","If the subscription doesn't appear in your Avast Account, add it there manually, then cancel"]},"sources":[{"id":"s1","url":"https://support.avast.com/en-us/article/126/","title":"Canceling the renewal for a subscription via your Avast Account","publisher":"vendor","quote":"Canceling the renewal of your subscription before the next billing date ensures you will not be renewed nor charged for the renewal.","supports":"cancel before the billing date"},{"id":"s2","url":"https://support.avast.com/en-us/article/126/","title":"Canceling the renewal for a subscription via your Avast Account","publisher":"vendor","quote":"Click Manage subscriptions on the My subscriptions tile. Under the subscription that you want to cancel the renewal for, click Manage subscription.","supports":"where the cancel option is"},{"id":"s3","url":"https://support.avast.com/en-us/article/126/","title":"Canceling the renewal for a subscription via your Avast Account","publisher":"vendor","quote":"Review the details, then click Confirm & finish. Optionally, let us know why you are canceling the renewal, then click Unsubscribe or Cancel renewal.","supports":"the confirm and reason steps"},{"id":"s4","url":"https://support.avast.com/en-us/article/126/","title":"Canceling the renewal for a subscription via your Avast Account","publisher":"vendor","quote":"Your subscription renewal is now canceled. You will receive confirmation of the cancellation by email.","supports":"the confirmation email"},{"id":"s5","url":"https://support.avast.com/en-us/article/126/","title":"Canceling the renewal for a subscription via your Avast Account","publisher":"vendor","quote":"When the subscription renewal is canceled, the status changes to Expiring. You can continue using your paid Avast subscription until the expiration date shown next to Expires on.","supports":"status and when access ends"},{"id":"s6","url":"https://support.avast.com/en-us/article/126/","title":"Canceling the renewal for a subscription via your Avast Account","publisher":"vendor","quote":"After this date, you will either lose access or you will be switched to the free version.","supports":"what happens after expiry, including the free version"},{"id":"s7","url":"https://support.avast.com/en-us/article/unsubscribe-faq/","title":"Canceling an Avast subscription - FAQs","publisher":"vendor","quote":"1, 2, and 3-year subscriptions: Your billing date can be up to 35 days before the start of the next subscription period (for another 1 year).","supports":"the early billing date on multi-year plans"},{"id":"s8","url":"https://support.avast.com/en-us/article/unsubscribe-faq/","title":"Canceling an Avast subscription - FAQs","publisher":"vendor","quote":"We always notify you in advance by email before you are charged for an Avast subscription.","supports":"renewal reminder emails"},{"id":"s9","url":"https://support.avast.com/en-us/article/unsubscribe-faq/","title":"Canceling an Avast subscription - FAQs","publisher":"vendor","quote":"If you do not cancel the trial subscription, the paid subscription starts and the first term is charged on the last day of your trial.","supports":"the trial deadline"},{"id":"s10","url":"https://support.avast.com/en-us/article/unsubscribe-faq/","title":"Canceling an Avast subscription - FAQs","publisher":"vendor","quote":"When you cancel the renewal for an Avast subscription, no refund applies.","supports":"cancelling renewal gives no refund"},{"id":"s11","url":"https://www.avast.com/en-us/cancellation-refund-policy","title":"Avast Cancellation and Refund Policy","publisher":"vendor","quote":"Under our 30-day Money Back Guarantee, the purchase of an annual subscription is eligible for a full refund if requested within 30 days of the date of purchase.","supports":"30-day refund on annual purchases"},{"id":"s12","url":"https://www.avast.com/en-us/cancellation-refund-policy","title":"Avast Cancellation and Refund Policy","publisher":"vendor","quote":"Each subsequent annual charge is also eligible for a full refund if requested within 30 days of being charged.","supports":"30-day refund on annual renewals"},{"id":"s13","url":"https://support.avast.com/en-us/article/unsubscribe-faq/","title":"Canceling an Avast subscription - FAQs","publisher":"vendor","quote":"You cannot cancel a subscription purchased via Google Play Store or the App Store using your Avast Account.","supports":"app store purchases are cancelled in the store"},{"id":"s14","url":"https://support.avast.com/en-us/article/unsubscribe-faq/","title":"Canceling an Avast subscription - FAQs","publisher":"vendor","quote":"Tap Subscriptions. Select the Avast subscription that you want to cancel. Tap Cancel Subscription (or Cancel Free Trial). Tap Confirm to confirm the cancellation.","supports":"the App Store steps"},{"id":"s15","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm an Apple cancellation"},{"id":"s16","url":"https://support.avast.com/en-us/article/unsubscribe-faq/","title":"Canceling an Avast subscription - FAQs","publisher":"vendor","quote":"After you cancel an Avast subscription, you can continue to use your paid Avast products until the end of the current subscription period.","supports":"access continues to the end of the period"},{"id":"s17","url":"https://support.avast.com/en-us/article/unsubscribe-faq/","title":"Canceling an Avast subscription - FAQs","publisher":"vendor","quote":"Tap your profile image in the top-right corner and select Payments and subscriptions. Tap Subscriptions. Select the Avast subscription that you want to cancel. Tap Cancel subscription.","supports":"the Google Play steps"},{"id":"s18","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when a Google Play cancellation takes effect"},{"id":"s19","url":"https://support.avast.com/en-us/article/unsubscribe-faq/","title":"Canceling an Avast subscription - FAQs","publisher":"vendor","quote":"If your subscription purchase was processed by a different authorized eCommerce partner (such as Allsoft, Nexway, or Cleverbridge), you need to use an alternative cancellation method.","supports":"partner-processed orders need the alternative method"},{"id":"s20","url":"https://support.avast.com/en-us/article/136/","title":"Alternative methods for canceling the renewal for an Avast subscription","publisher":"vendor","quote":"Select your product type. Use the drop-down menu to select your reason for canceling the renewal. Click Get support.","supports":"the support request steps"},{"id":"s21","url":"https://support.avast.com/en-us/article/136/","title":"Alternative methods for canceling the renewal for an Avast subscription","publisher":"vendor","quote":"Your cancellation request has been submitted. An Avast Support agent will be in contact with you soon.","supports":"what confirms the request"},{"id":"s22","url":"https://support.avast.com/en-us/article/478/","title":"How to cancel the renewal of a subscription via your Avast Account","publisher":"vendor","quote":"In the top-right corner of the page, click My account and then click My subscriptions.","supports":"new portal: where your subscriptions are"},{"id":"s23","url":"https://support.avast.com/en-us/article/478/","title":"How to cancel the renewal of a subscription via your Avast Account","publisher":"vendor","quote":"Next to the subscription you want to cancel, click Manage renewal. Next to Plan Renewal, click Unsubscribe.","supports":"new portal: the cancel buttons"},{"id":"s24","url":"https://support.avast.com/en-us/article/478/","title":"How to cancel the renewal of a subscription via your Avast Account","publisher":"vendor","quote":"Select a reason for cancelling the subscription. Follow the on-screen instructions to complete the cancellation.","supports":"new portal: the reason step"},{"id":"s25","url":"https://support.avast.com/en-us/article/478/","title":"How to cancel the renewal of a subscription via your Avast Account","publisher":"vendor","quote":"Your subscription renewal is now canceled. You will receive confirmation of the cancellation by email.","supports":"new portal: the confirmation email"},{"id":"s26","url":"https://support.avast.com/en-us/article/478/","title":"How to cancel the renewal of a subscription via your Avast Account","publisher":"vendor","quote":"the status changes to Expiring. You can continue using your paid Avast subscription until the expiration date shown next to Expires on.","supports":"new portal: status and when access ends"},{"id":"s27","url":"https://support.avast.com/en-us/article/unsubscribe-faq/","title":"Canceling an Avast subscription - FAQs","publisher":"vendor","quote":"We are introducing a new Avast account portal experience, designed to enhance usability and security. This phased release means you may see a different experience on the Avast portal.","supports":"two account views during the phased rollout"},{"id":"s28","url":"https://www.avast.com/en-us/cancellation-refund-policy","title":"Avast Cancellation and Refund Policy","publisher":"vendor","quote":"The purchase of a monthly subscription is eligible for a full refund if requested within 14 days of the date of purchase. Subsequent monthly charges are not eligible","supports":"the monthly refund window"},{"id":"s29","url":"https://support.avast.com/en-us/article/478/","title":"How to cancel the renewal of a subscription via your Avast Account","publisher":"vendor","quote":"If the subscription you want to cancel the renewal for does not appear in your Avast Account, you can manually add the missing subscription.","supports":"what to do when a subscription is missing"},{"id":"s30","url":"https://support.avast.com/en-us/article/478/","title":"How to cancel the renewal of a subscription via your Avast Account","publisher":"vendor","quote":"An Avast Account was created using the email address that you provided during the subscription purchase.","supports":"which email to sign in with"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Which Avast Account view you get (classic or new portal) depends on Avast's phased rollout; the pages don't say how to tell in advance","Refund terms for App Store, Google Play and partner purchases are set by those sellers and were not researched","How long Avast keeps account data after cancelling is not stated on the pages we read","Avast's partner request form (support.avast.com/contact/sales_autorenewal) couldn't be opened, so that link isn't reconfirmed"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Added a labelled route for Avast's new account portal (My account, My subscriptions, Manage renewal, Unsubscribe) from article 478 (s22-s27, s30)","Refund now includes the 14-day refund on monthly subscriptions (s28)","Apple confirm_by reworded to match Apple's page (s15)","Summary reworded so it fits both account views; added a tip for subscriptions missing from the account (s29)","Partner form URL couldn't be re-checked; noted in unverified"]}},"delete_account":{"url":"https://profile.avast.com/","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/avast","json":"https://stackcut.io/exits/avast.json","localized":[{"language":"de","market":"DE","title":"Avast kündigen","page":"https://stackcut.io/de/cancel/avast","checked_on":"2026-10-05"}],"evidence":{"packet_revision":"19eaf4f3e166aebbf626ff349c6e9ba51d3049e424a38ad8d32551642240abac","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"avast--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"avast--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"avast--apple-app-store--r3","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"avast--google-play--r4","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"avast--reseller-or-partner--r5","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"avaza","name":"Avaza","category":"productivity","website":"https://www.avaza.com","domains":["avaza.com","support.avaza.com"],"summary":"Cancel by emailing support@avaza.com and confirming your account details; charges stop for future monthly billing periods once Avaza confirms in writing. Prepaid fees aren't refunded and no credits are given. To stop paying but keep the account, downgrade to the Free plan in Settings > Avaza Subscription.","routes":[{"channel":"direct_web","label":"Cancel by email","applies_to":"Paid Avaza subscriptions (Startup, Basic or Business), billed monthly by card or PayPal","who":"The subscriber; the terms don't name a required role","method":"email","start_url":null,"steps":[{"do":"Email support@avaza.com and ask for your account to be cancelled","expect":null},{"do":"Confirm your account details with the support team when they ask","expect":null},{"do":"Keep Avaza's written confirmation of the cancellation","expect":null}],"confirm_by":"Avaza's written confirmation of the cancellation; no fees are charged for future billing periods after it","effective":"No subscription or add-on fees are charged for any future billing period once Avaza confirms the cancellation in writing. The terms don't say whether access lasts to the end of the paid month","notice":null,"refund":"None: Avaza doesn't refund prepaid fees on any subscription, and no credits are issued for downgrades or cancellation","fees":"No contract; plans are billed monthly on or around the anniversary date","source_ids":["s1","s2","s29","s3","s4","s5","s6","s7"]}],"pay_less":[{"type":"free_plan","what":"The Free plan: 5 active projects (unlimited archived), 10 customers, 5 invoices and bills a month and 100 MB of storage","evidence":"documented","source_ids":["s15","s34","s35","s36"]},{"type":"downgrade","what":"Downgrade yourself: first fit the lower plan's limits (remove extra users, projects, customers and data) and remove extra licences and data allowances under Settings > Avaza Subscription > Manage Plan Add-ons, then click Change your Plan. Wait 1 day between changes; support@avaza.com can also do it","evidence":"documented","source_ids":["s11","s12","s13","s14","s28","s33","s37","s32","s38"]},{"type":"downgrade","what":"The Startup plan at $11.95 a month is the lowest paid plan","evidence":"documented","source_ids":["s16"]},{"type":"seat_reduction","what":"Remove extra users ($7 per user per month) under Manage Plan Add-ons","evidence":"documented","source_ids":["s17","s28"]}],"export":[{"data":"Reports covering project and account data, in the Exports section","how":"Open Reports > 'Exports' section, choose a custom date range, click 'Preview', then click the cloud icon on the top reports bar and pick a file export format","format":"Files that do not contain formatting. The page doesn't name specific file types","limits":"Export depends on the user's permissions. Reports outside the Exports section are limited to 11 columns. The terms say you must keep your own copies of all Data","source_ids":["s20","s21","s22","s23","s24","s25","s26","s27","s10"]}],"after_cancel":{"access_until":"Not stated in the terms; fees stop for future billing periods once Avaza confirms the cancellation in writing","data_kept":"Not stated for cancelled paid accounts. The terms let Avaza delete free accounts, with all their data, when nobody has signed in for more than 6 months, and delete accounts overdue for longer than 45 days","you_lose":["Prepaid fees, which Avaza doesn't refund","Data you haven't exported: the terms say you must keep your own copies"]},"agent_notes":{"sign_in_needed":false,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancelling is done by email to support@avaza.com; the subscription help article describes no in-app cancel option","Keep Avaza's written confirmation: fees stop for future billing periods only once the cancellation is confirmed in writing","To stop paying without losing the account, downgrade to the Free plan in Settings > Avaza Subscription after fitting its limits","Export reports from Reports > Exports before cancelling; the terms say you must keep your own copies of your data","Downgrades earn no credit, and after any plan change you must wait 1 day before the next"]},"sources":[{"id":"s1","url":"https://www.avaza.com/terms","title":"Avaza Terms and Conditions of Use","publisher":"vendor","quote":"You can cancel Your Subscription at any time.","supports":"subscriptions can be cancelled at any time"},{"id":"s2","url":"https://www.avaza.com/terms","title":"Avaza Terms and Conditions of Use","publisher":"vendor","quote":"You can request your account be cancelled by contacting Avaza support via email at support@avaza.com","supports":"cancellation is requested by email"},{"id":"s3","url":"https://www.avaza.com/terms","title":"Avaza Terms and Conditions of Use","publisher":"vendor","quote":"once we have confirmed your account cancellation in writing.","supports":"the cancellation is confirmed in writing"},{"id":"s4","url":"https://www.avaza.com/terms","title":"Avaza Terms and Conditions of Use","publisher":"vendor","quote":"You will not be charged any Account Subscription Fees or Add-Ons Fees for any future Billing Period","supports":"charges stop after cancellation"},{"id":"s5","url":"https://www.avaza.com/terms","title":"Avaza Terms and Conditions of Use","publisher":"vendor","quote":"Avaza will not provide any refund for any prepaid Fees on any Subscription.","supports":"no refunds of prepaid fees"},{"id":"s6","url":"https://www.avaza.com/terms","title":"Avaza Terms and Conditions of Use","publisher":"vendor","quote":"No credits will be issued for downgrades or cancellation of subscription.","supports":"no credits for downgrades or cancellation"},{"id":"s7","url":"https://www.avaza.com/terms","title":"Avaza Terms and Conditions of Use","publisher":"vendor","quote":"Each month on or around the Anniversary Date, You will be charged the Account Subscription Fee","supports":"monthly billing on the anniversary date"},{"id":"s8","url":"https://www.avaza.com/terms","title":"Avaza Terms and Conditions of Use","publisher":"vendor","quote":"Account Subscription Fee where the most recent login date by You or Your Invitees is more than 6 months passed.","supports":"free accounts unused for over 6 months can be deleted with their data"},{"id":"s9","url":"https://www.avaza.com/terms","title":"Avaza Terms and Conditions of Use","publisher":"vendor","quote":"We reserve the right to delete accounts that have been overdue for longer than 45 days.","supports":"deletion of overdue accounts"},{"id":"s10","url":"https://www.avaza.com/terms","title":"Avaza Terms and Conditions of Use","publisher":"vendor","quote":"You must maintain copies of all Data inputted into the Service.","supports":"keep your own copies of your data"},{"id":"s11","url":"https://support.avaza.com/managing-an-avaza-subscription/","title":"Managing an Avaza Subscription","publisher":"vendor","quote":"Go to Settings > Avaza Subscription page to downgrade","supports":"where to downgrade"},{"id":"s12","url":"https://support.avaza.com/managing-an-avaza-subscription/","title":"Managing an Avaza Subscription","publisher":"vendor","quote":"Remove extra licences and data allowances from your account","supports":"remove extras before downgrading"},{"id":"s13","url":"https://support.avaza.com/managing-an-avaza-subscription/","title":"Managing an Avaza Subscription","publisher":"vendor","quote":"There is a 1-day waiting period after you change your subscription before the next change can be made.","supports":"one-day wait between changes"},{"id":"s14","url":"https://support.avaza.com/managing-an-avaza-subscription/","title":"Managing an Avaza Subscription","publisher":"vendor","quote":"Change your Plan","supports":"the button that starts a plan change"},{"id":"s15","url":"https://www.avaza.com/pricing/","title":"Avaza pricing","publisher":"vendor","quote":"5 active projects","supports":"the Free plan's project limit"},{"id":"s16","url":"https://www.avaza.com/pricing/","title":"Avaza pricing","publisher":"vendor","quote":"$11.95","supports":"the Startup plan price"},{"id":"s17","url":"https://www.avaza.com/pricing/","title":"Avaza pricing","publisher":"vendor","quote":"$7 per user per month","supports":"the price of extra admin or finance users"},{"id":"s18","url":"https://www.avaza.com/pricing/","title":"Avaza pricing","publisher":"vendor","quote":"billed monthly","supports":"paid plans are billed monthly"},{"id":"s19","url":"https://www.avaza.com/pricing/","title":"Avaza pricing","publisher":"vendor","quote":"allowed limits of the lower plan","supports":"a downgrade must fit the lower plan's limits"},{"id":"s20","url":"https://support.avaza.com/how-to-export-data/","title":"How do I export data? (Avaza help)","publisher":"vendor","quote":"Avaza makes it easy for you to export your project and account data.","supports":"what can be exported"},{"id":"s21","url":"https://support.avaza.com/how-to-export-data/","title":"How do I export data? (Avaza help)","publisher":"vendor","quote":"Reports > 'Exports' section","supports":"the menu path"},{"id":"s22","url":"https://support.avaza.com/how-to-export-data/","title":"How do I export data? (Avaza help)","publisher":"vendor","quote":"Click 'Preview'","supports":"the step that generates the dataset"},{"id":"s23","url":"https://support.avaza.com/how-to-export-data/","title":"How do I export data? (Avaza help)","publisher":"vendor","quote":"click on the 'cloud icon' on the top reports bar to access the file export format options.","supports":"the cloud icon opens the format options"},{"id":"s24","url":"https://support.avaza.com/how-to-export-data/","title":"How do I export data? (Avaza help)","publisher":"vendor","quote":"the Exports section has files that do not contain formatting","supports":"the file format"},{"id":"s25","url":"https://support.avaza.com/how-to-export-data/","title":"How do I export data? (Avaza help)","publisher":"vendor","quote":"are limited to only 11 columns with the flexibility to choose the displayed columns.","supports":"limit on reports outside the Exports section"},{"id":"s26","url":"https://support.avaza.com/how-to-export-data/","title":"How do I export data? (Avaza help)","publisher":"vendor","quote":"can be accessed and exported by users with specific permissions.","supports":"export depends on permissions"},{"id":"s27","url":"https://support.avaza.com/how-to-export-data/","title":"How do I export data? (Avaza help)","publisher":"vendor","quote":"all reports in Avaza can be exported.","supports":"which data can be exported"},{"id":"s28","url":"https://support.avaza.com/managing-an-avaza-subscription/","title":"Managing an Avaza Subscription","publisher":"vendor","quote":"Manage Plan Add-ons","supports":"where extra licences and add-ons are managed"},{"id":"s29","url":"https://www.avaza.com/terms","title":"Avaza Terms and Conditions of Use","publisher":"vendor","quote":"and confirming account details with our team","supports":"you confirm account details with support"},{"id":"s30","url":"https://www.avaza.com/terms","title":"Avaza Terms and Conditions of Use","publisher":"vendor","quote":"For 30 days following deactivation, you can reactivate your Subscription","supports":"reactivation window after deactivation for non-payment"},{"id":"s31","url":"https://support.avaza.com/managing-an-avaza-subscription/","title":"Managing an Avaza Subscription","publisher":"vendor","quote":"if you upgrade, you can pay for your subscription via a credit card or PayPal account.","supports":"payment by card or PayPal"},{"id":"s32","url":"https://support.avaza.com/managing-an-avaza-subscription/","title":"Managing an Avaza Subscription","publisher":"vendor","quote":"You can also contact support@avaza.com to facilitate this process.","supports":"support can handle a downgrade"},{"id":"s33","url":"https://support.avaza.com/managing-an-avaza-subscription/","title":"Managing an Avaza Subscription","publisher":"vendor","quote":"This can mean removing extra users, projects, customers and data.","supports":"fit the free plan's limits first"},{"id":"s34","url":"https://www.avaza.com/pricing/","title":"Avaza pricing","publisher":"vendor","quote":"10 Customers","supports":"free plan customer limit"},{"id":"s35","url":"https://www.avaza.com/pricing/","title":"Avaza pricing","publisher":"vendor","quote":"5 Invoices & Bills per Month","supports":"free plan invoice limit"},{"id":"s36","url":"https://www.avaza.com/pricing/","title":"Avaza pricing","publisher":"vendor","quote":"100 MB Storage","supports":"free plan storage"},{"id":"s37","url":"https://www.avaza.com/pricing/","title":"Avaza pricing","publisher":"vendor","quote":"Just make sure your account is within the allowed limits of the lower plan.","supports":"downgrades must fit the lower plan"},{"id":"s38","url":"https://www.avaza.com/terms","title":"Avaza Terms and Conditions of Use","publisher":"vendor","quote":"After making any change to your Subscription or Add-Ons, you must wait 1 day before you can downgrade","supports":"1-day wait in the terms"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["The terms don't say whether access continues to the end of the paid month once a cancellation is confirmed","How long Avaza keeps a cancelled paid account's data isn't stated","Whether the report exports cover every project, task and file isn't stated; the help page describes no full account backup","Which users can request a cancellation, for example the account owner versus an admin, isn't stated","Avaza's pages don't say whether cancelling a PayPal payment on its own stops Avaza charges; the terms ask for cancellation by email"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Corrected the data-deletion claim: the terms' deletion right covers free accounts with no sign-in for over 6 months, not cancelled paid accounts","Added the step of confirming account details with support, and that plans can be paid by card or PayPal","Added the Free plan's limits (10 customers, 5 invoices and bills a month, 100 MB) and that downgrading means first removing extra users, projects, customers and data","Downgrades can also be done by support@avaza.com; dropped notes on annual billing and app stores, which the pricing page doesn't offer"]}},"page":"https://stackcut.io/cancel/avaza","json":"https://stackcut.io/exits/avaza.json","evidence":{"packet_revision":"1e3c712f3dd84dd4035b3cc2c9d57d8578059925ba4cbdfa66f7917a498ab425","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"avaza--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"avg","name":"AVG","category":"security_privacy","website":"https://www.avg.com","domains":["avg.com"],"summary":"Sign in to your AVG Account, click Manage subscriptions, then Manage subscription and Unsubscribe or Cancel renewal; the paid product lasts until Expires on. App Store and Google Play purchases are cancelled there. Gotcha: 1- to 3-year plans can be billed up to 35 days before the new period.","routes":[{"channel":"direct_web","label":"AVG Account","applies_to":"Subscriptions bought on the official AVG website or in an AVG app on PC or Mac (processed by Gen's eCommerce platform or, in some regions, an eCommerce provider such as Digital River), including trials that took card details","who":"The AVG Account holder (the email used at purchase)","method":"self_serve","start_url":"https://id.avg.com/sign-in","steps":[{"do":"Sign in to your AVG Account and click Manage subscriptions on the My subscriptions tile","expect":"Manage subscription"},{"do":"Under the subscription, click Manage subscription","expect":"Unsubscribe or Cancel renewal"},{"do":"Click Unsubscribe or Cancel renewal","expect":"an optional question about why you are canceling"},{"do":"Optionally give a reason, then click Continue","expect":"Confirm & Finish"},{"do":"Review the details, then click Confirm & Finish. Repeat for each AVG subscription","expect":"Expiring"}],"confirm_by":"The subscription status changes to Expiring, and a confirmation email arrives","effective":"You keep the paid product until the date next to Expires on; after that you lose access or switch to the free version","notice":"Cancel before the next billing date: 1-, 2- and 3-year plans can be charged up to 35 days before the new period, and a trial is charged on its last day. AVG emails before charging (annual plans up to 65 days ahead)","refund":"Cancelling gives no refund for remaining time. Separately, request a full refund within 30 days of an annual purchase or of each annual renewal charge, or within 14 days of a monthly purchase (later monthly charges aren't refundable), with the Refund request form or your AVG Account. In Germany, the Netherlands, the UK and Quebec, a pro-rated refund is available after that window","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s14","s15","s16","s17","s18","s19","s20","s44","s45","s47","s48","s49"]},{"channel":"direct_web","label":"AVG Sales Support","applies_to":"The same purchases, if you prefer not to use the AVG Account, can't find the subscription there, or don't see Unsubscribe or Cancel renewal","who":"The buyer","method":"form","start_url":"https://support.avg.com/support_sales","steps":[{"do":"Open the AVG Sales Support page","expect":"contact options, which differ by availability and region"},{"do":"Pick a contact method and follow the on-screen instructions to request cancellation of your subscription","expect":null}],"confirm_by":null,"effective":"You keep the paid product until the end of the current subscription period","notice":"Cancel before the next billing date, which can be up to 35 days before the new period on 1- to 3-year plans","refund":"Same as the AVG Account route: 30 days for annual purchases and renewals, 14 days for a first monthly purchase, with pro-rated refunds afterwards in Germany, the Netherlands, the UK and Quebec","fees":null,"source_ids":["s21","s22","s23","s24","s16","s17","s18","s48","s49"]},{"channel":"google_play","applies_to":"AVG subscriptions bought in an AVG Android app through Google Play","who":"The Google Account that bought the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Open Google Play Store, tap your profile image and select Payments and subscriptions, then Subscriptions","expect":null},{"do":"Select the AVG subscription, tap Cancel subscription and follow the on-screen instructions","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time you've already paid","notice":"Cancel before the next billing date shown next to Next payment","refund":"AVG's FAQ says its 30-day money-back guarantee covers Google Play Store purchases","fees":null,"source_ids":["s25","s26","s27","s28","s29","s30"]},{"channel":"apple_app_store","applies_to":"AVG subscriptions bought in an AVG iPhone or iPad app through the App Store","who":"The Apple ID that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"Open the App Store on your iPhone or iPad, tap your profile image in the top-right corner, then tap Subscriptions","expect":null},{"do":"Select the AVG subscription and tap Cancel subscription (or Cancel free trial)","expect":null},{"do":"Tap Confirm","expect":null}],"confirm_by":"The subscription shows an expiration message in red text, or no Cancel button","effective":null,"notice":"Cancel before the next billing date shown next to Renews; cancel a free trial at least 24 hours before it ends","refund":"AVG's money-back guarantee doesn't cover App Store purchases: ask Apple under its refund policy","fees":null,"source_ids":["s25","s31","s32","s33","s34","s51"]},{"channel":"reseller_or_partner","applies_to":"AVG subscriptions bought at a retail store or on a third-party reseller's website, or billed by a service provider","who":"The buyer, with the store or reseller","method":"contact_sales","start_url":null,"steps":[{"do":"Check the terms you were given at purchase: these subscriptions may simply end at the end of the period unless you chose automatic extension","expect":null},{"do":"Contact the store or reseller to stop renewal or ask for a refund","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"AVG's 30-day money-back guarantee doesn't apply: contact the store or reseller about refunds","fees":null,"source_ids":["s35","s36","s37"]}],"pay_less":[{"type":"free_plan","what":"AVG AntiVirus Free costs nothing. When a cancelled subscription expires, or a subscription is cancelled with a refund, some products switch to the free version","evidence":"documented","source_ids":["s8","s38","s39"]},{"type":"pause","what":"Postpone the payment date by up to 30 days in AVG Account (Manage subscription, Postpone payment date), once per billing cycle; not yet available for every subscription","evidence":"documented","source_ids":["s40","s41","s42"]}],"export":[],"after_cancel":{"access_until":"The date shown next to Expires on","data_kept":null,"you_lose":["Paid AVG products and features after the expiry date (some switch to the free version)","Benefits tied to automatically renewing subscriptions"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"Before the final confirm, the flow optionally asks why you are canceling","tips":["App Store and Google Play subscriptions can't be cancelled in the AVG Account","A free trial started without card details doesn't need cancelling; one started with card details must be cancelled before it ends","Multi-year plans can be billed up to 35 days before the new period: check Next charge on My subscriptions and cancel early","Cancel each AVG subscription separately","A renewal payment that fails is retried for up to 14 days after the subscription expires: cancel rather than let the card fail","An expired card doesn't stop renewal: card companies may pass on new card details","If a subscription is missing from your AVG Account, AVG Support can link it","A card charge from DRI*AVG Technologies means Digital River processed the order; AVG's help gives no separate cancel steps for it"]},"sources":[{"id":"s1","url":"https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Account-unsubscribe&supportType=home","title":"How to cancel the renewal for a subscription via your AVG Account","publisher":"vendor","quote":"Click Manage subscriptions on the My subscriptions tile.","supports":"where to start"},{"id":"s2","url":"https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Account-unsubscribe&supportType=home","title":"How to cancel the renewal for a subscription via your AVG Account","publisher":"vendor","quote":"Under the subscription that you want to cancel the renewal for, click Manage subscription.","supports":"Manage subscription"},{"id":"s3","url":"https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Account-unsubscribe&supportType=home","title":"How to cancel the renewal for a subscription via your AVG Account","publisher":"vendor","quote":"Click Unsubscribe or Cancel renewal.","supports":"the cancel button"},{"id":"s4","url":"https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Account-unsubscribe&supportType=home","title":"How to cancel the renewal for a subscription via your AVG Account","publisher":"vendor","quote":"Optionally, let us know why you are canceling the renewal, then click Continue.","supports":"the optional reason step"},{"id":"s5","url":"https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Account-unsubscribe&supportType=home","title":"How to cancel the renewal for a subscription via your AVG Account","publisher":"vendor","quote":"Review the details, then click Confirm & Finish.","supports":"the final confirm"},{"id":"s6","url":"https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Account-unsubscribe&supportType=home","title":"How to cancel the renewal for a subscription via your AVG Account","publisher":"vendor","quote":"Your subscription renewal is now canceled. You will receive confirmation of the cancellation by email.","supports":"the confirmation email"},{"id":"s7","url":"https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Account-unsubscribe&supportType=home","title":"How to cancel the renewal for a subscription via your AVG Account","publisher":"vendor","quote":"When the subscription renewal is canceled, the status changes to Expiring. You can continue using your paid AVG subscription until the expiration date shown next to Expires on.","supports":"status and when access ends"},{"id":"s8","url":"https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Account-unsubscribe&supportType=home","title":"How to cancel the renewal for a subscription via your AVG Account","publisher":"vendor","quote":"After this date, you will either lose access or you will be switched to the free version.","supports":"what happens after expiry"},{"id":"s9","url":"https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Account-unsubscribe&supportType=home","title":"How to cancel the renewal for a subscription via your AVG Account","publisher":"vendor","quote":"An AVG Account was created using the email address that you provided during the subscription purchase.","supports":"which email to sign in with"},{"id":"s10","url":"https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Account-unsubscribe&supportType=home","title":"How to cancel the renewal for a subscription via your AVG Account","publisher":"vendor","quote":"If you have multiple AVG subscriptions, repeat the steps above for each subscription you want to cancel the renewal for.","supports":"cancel each subscription"},{"id":"s11","url":"https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Unsubscribe-FAQ&supportType=home","title":"Canceling an AVG subscription - FAQs","publisher":"vendor","quote":"1, 2, and 3-year subscriptions: Your billing date can be up to 35 days before the start of the next subscription period (for another 1 year).","supports":"the early billing date"},{"id":"s12","url":"https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Unsubscribe-FAQ&supportType=home","title":"Canceling an AVG subscription - FAQs","publisher":"vendor","quote":"AVG trial subscriptions: Your billing date is the final day of your free-trial period.","supports":"the trial deadline"},{"id":"s13","url":"https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Unsubscribe-FAQ&supportType=home","title":"Canceling an AVG subscription - FAQs","publisher":"vendor","quote":"We always notify you in advance by email before you are charged for an AVG subscription.","supports":"renewal reminder emails"},{"id":"s14","url":"https://www.avg.com/en-ww/subscription-details","title":"Subscription details","publisher":"vendor","quote":"For annual subscriptions, we will notify you up to 65 days ahead of the anniversary of your subscription","supports":"the annual reminder"},{"id":"s15","url":"https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Unsubscribe-FAQ&supportType=home","title":"Canceling an AVG subscription - FAQs","publisher":"vendor","quote":"When you cancel an AVG subscription, you do not receive a refund for any time that is remaining on your subscription.","supports":"cancelling gives no refund"},{"id":"s16","url":"https://www.avg.com/en-us/cancellation-refund-policy","title":"AVG Cancellation and Refund Policy","publisher":"vendor","quote":"Under our 30-day Money Back Guarantee, the purchase of an annual subscription is eligible for a full refund if requested within 30 days of the date of purchase.","supports":"30-day refund on annual purchases"},{"id":"s17","url":"https://www.avg.com/en-us/cancellation-refund-policy","title":"AVG Cancellation and Refund Policy","publisher":"vendor","quote":"Each subsequent annual charge is also eligible for a full refund if requested within 30 days of being charged.","supports":"30-day refund on annual renewals"},{"id":"s18","url":"https://www.avg.com/en-us/cancellation-refund-policy","title":"AVG Cancellation and Refund Policy","publisher":"vendor","quote":"The purchase of a monthly subscription is eligible for a full refund if requested within 14 days of the date of purchase.","supports":"the monthly refund window"},{"id":"s19","url":"https://www.avg.com/en-us/cancellation-refund-policy","title":"AVG Cancellation and Refund Policy","publisher":"vendor","quote":"Subsequent monthly charges are not eligible for a refund.","supports":"later monthly charges"},{"id":"s20","url":"https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Sale-Billing-FAQ&supportType=home","title":"Purchase and Billing","publisher":"vendor","quote":"AVG has partnered with established eCommerce providers that manage the online sales and distribution of our products and services in certain regions.","supports":"eCommerce providers such as Digital River process some website orders"},{"id":"s21","url":"https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Unsubscribe-FAQ&supportType=home","title":"Canceling an AVG subscription - FAQs","publisher":"vendor","quote":"The contact options available differ according to current availability and region. Select your preferred contact method from the available options.","supports":"the support route"},{"id":"s22","url":"https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Unsubscribe-FAQ&supportType=home","title":"Canceling an AVG subscription - FAQs","publisher":"vendor","quote":"Follow the on-screen instructions to contact AVG Support and request cancellation of your subscription.","supports":"requesting cancellation from support"},{"id":"s23","url":"https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Unsubscribe-FAQ&supportType=home","title":"Canceling an AVG subscription - FAQs","publisher":"vendor","quote":"If an AVG subscription does not appear in your AVG Account, contact AVG Support so we can manually link the subscription to your AVG Account.","supports":"missing subscriptions"},{"id":"s24","url":"https://www.avg.com/en-us/cancellation-refund-policy","title":"AVG Cancellation and Refund Policy","publisher":"vendor","quote":"Any benefits associated with automatically renewing subscriptions may no longer be available.","supports":"what you lose by stopping renewal"},{"id":"s25","url":"https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Unsubscribe-FAQ&supportType=home","title":"Canceling an AVG subscription - FAQs","publisher":"vendor","quote":"You cannot cancel a subscription purchased via Google Play Store or the App Store using your AVG Account.","supports":"app store purchases are cancelled in the store"},{"id":"s26","url":"https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Unsubscribe-FAQ&supportType=home","title":"Canceling an AVG subscription - FAQs","publisher":"vendor","quote":"Tap your profile image in the top-right corner and select Payments and subscriptions.","supports":"the Google Play steps"},{"id":"s27","url":"https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Unsubscribe-FAQ&supportType=home","title":"Canceling an AVG subscription - FAQs","publisher":"vendor","quote":"Select the AVG subscription that you want to cancel.","supports":"selecting the subscription"},{"id":"s28","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when a Google Play cancellation takes effect"},{"id":"s29","url":"https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Sale-Billing-FAQ&supportType=home","title":"Purchase and Billing","publisher":"vendor","quote":"This 30-day-money-back guarantee applies to AVG consumer products purchased using the following methods:","supports":"which purchases the guarantee covers"},{"id":"s30","url":"https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Sale-Billing-FAQ&supportType=home","title":"Purchase and Billing","publisher":"vendor","quote":"Online purchase via the official AVG website. Online purchase via an offer within another AVG product on Windows or Mac. Google Play Store purchases.","supports":"Google Play purchases are covered"},{"id":"s31","url":"https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Unsubscribe-FAQ&supportType=home","title":"Canceling an AVG subscription - FAQs","publisher":"vendor","quote":"Tap Cancel subscription (or Cancel free trial).","supports":"the App Store cancel button"},{"id":"s32","url":"https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Unsubscribe-FAQ&supportType=home","title":"Canceling an AVG subscription - FAQs","publisher":"vendor","quote":"Tap Confirm to confirm the cancellation.","supports":"the App Store confirm step"},{"id":"s33","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm an Apple cancellation"},{"id":"s34","url":"https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Sale-Billing-FAQ&supportType=home","title":"Purchase and Billing","publisher":"vendor","quote":"The App Store: For more information about the refund policy offered by the App Store, refer to the following Apple Support article","supports":"App Store refunds go through Apple"},{"id":"s35","url":"https://www.avg.com/en-us/cancellation-refund-policy","title":"AVG Cancellation and Refund Policy","publisher":"vendor","quote":"If you purchased or are billed through a third party (such as an app store, service provider, retailer, or other reseller), different cancellation and refund terms may apply.","supports":"third-party purchases follow their own terms"},{"id":"s36","url":"https://www.avg.com/en-us/subscription","title":"AVG Subscription terms","publisher":"vendor","quote":"If you have purchased a Subscription through a retail establishment or on a 3rd party reseller's website, your Subscription may come to an end","supports":"retail and reseller subscriptions may not renew"},{"id":"s37","url":"https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Sale-Billing-FAQ&supportType=home","title":"Purchase and Billing","publisher":"vendor","quote":"Retail stores or third-party resellers: Contact the store or reseller directly for information about requesting a refund.","supports":"refunds from retailers and resellers"},{"id":"s38","url":"https://www.avg.com/en-us/free-antivirus-download","title":"AVG AntiVirus FREE","publisher":"vendor","quote":"AVG AntiVirus Free helps with all the things we've mentioned. Plus, you guessed it, it's completely free to use.","supports":"the free plan"},{"id":"s39","url":"https://www.avg.com/en-us/cancellation-refund-policy","title":"AVG Cancellation and Refund Policy","publisher":"vendor","quote":"Upon cancellation, your paid subscription will convert into a free subscription where applicable.","supports":"refunded subscriptions convert to free where applicable"},{"id":"s40","url":"https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Sale-Billing-FAQ&supportType=home","title":"Purchase and Billing","publisher":"vendor","quote":"If the current billing date isn't convenient, you can postpone your payment date by up to 30 days.","supports":"postponing payment"},{"id":"s41","url":"https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Sale-Billing-FAQ&supportType=home","title":"Purchase and Billing","publisher":"vendor","quote":"You can change your payment date only once per billing cycle.","supports":"the postponement limit"},{"id":"s42","url":"https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Sale-Billing-FAQ&supportType=home","title":"Purchase and Billing","publisher":"vendor","quote":"The Postpone payment date option may not be available for all subscriptions yet.","supports":"postponement availability"},{"id":"s43","url":"https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Sale-Billing-FAQ&supportType=home","title":"Purchase and Billing","publisher":"vendor","quote":"An expired credit/debit card does not guarantee that you will not be charged because your card company may use an account updater service.","supports":"an expired card doesn't cancel"},{"id":"s44","url":"https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Sale-Billing-FAQ&supportType=home","title":"Purchase and Billing","publisher":"vendor","quote":"Digital River DRI*AVG Technologies","supports":"Digital River is one of the providers, and its card descriptor"},{"id":"s45","url":"https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Sale-Billing-FAQ&supportType=home","title":"Purchase and Billing","publisher":"vendor","quote":"If you entered payment card details before starting a free trial, you need to cancel the trial subscription before it ends","supports":"trials that took card details must be cancelled"},{"id":"s46","url":"https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Sale-Billing-FAQ&supportType=home","title":"Purchase and Billing","publisher":"vendor","quote":"If you did not enter payment card details before starting a free trial, it is not necessary to cancel the free trial.","supports":"trials without card details don't need cancelling"},{"id":"s47","url":"https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Sale-Billing-FAQ&supportType=home","title":"Purchase and Billing","publisher":"vendor","quote":"Submit your request using our Refund request form","supports":"how to request a refund"},{"id":"s48","url":"https://www.avg.com/en-us/cancellation-refund-policy","title":"AVG Cancellation and Refund Policy","publisher":"vendor","quote":"After the expiration of the 30-day Money Back Guarantee, a pro-rated refund for the full months remaining in your subscription period","supports":"pro-rated refunds in Germany, the Netherlands and the UK (Quebec has similar terms)"},{"id":"s49","url":"https://www.avg.com/en-us/cancellation-refund-policy","title":"AVG Cancellation and Refund Policy","publisher":"vendor","quote":"your subscription will continue through the end of your already paid period","supports":"access continues to the end of the paid period"},{"id":"s50","url":"https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Sale-Billing-FAQ&supportType=home","title":"Purchase and Billing","publisher":"vendor","quote":"we try to complete your pending payment up to 14 days after the expiration date","supports":"a failed renewal payment is retried after expiry"},{"id":"s51","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.","supports":"cancel an App Store trial at least 24 hours before it ends"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["AVG's help names Digital River as an eCommerce provider in some regions but doesn't give separate cancel steps for those orders","AVG's subscription terms say in-app purchases can't be refunded, while its billing FAQ lists Google Play purchases under the 30-day guarantee; ask AVG Support if this matters","How long AVG keeps account data after cancelling isn't stated in its cancellation or billing help","AVG's refund policy names an older path (My Account, My Subscriptions, Cancel Renewal or Manage Subscriptions) than its help article, so the menu names you see may differ"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Refund: added the Refund request form and the pro-rated refunds AVG's policy gives in Germany, the Netherlands, the UK and Quebec","Support route: access to the end of the paid period now rests on the refund policy","Tips: trials without card details don't need cancelling; failed renewal payments are retried for up to 14 days after expiry","Not-confirmed notes rewritten for readers; noted that the refund policy describes an older menu path","App Store route: Apple says to cancel a trial at least 24 hours before it ends"]}},"delete_account":{"url":"https://profile.avg.com/","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/avg","json":"https://stackcut.io/exits/avg.json","evidence":{"packet_revision":"ddde82a599401a4c070096ea5ed9ad8a936e7f1bf071b84f51761afb087fca67","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"avg--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"avg--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"avg--google-play--r3","channel":"google_play","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"avg--apple-app-store--r4","channel":"apple_app_store","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"avg--reseller-or-partner--r5","channel":"reseller_or_partner","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"aweber","name":"AWeber","category":"marketing_sales","website":"https://www.aweber.com","domains":["aweber.com","docs.aweber.com"],"summary":"Log in, go to the billing page and choose Close My Account under Current Plan, pass the security check and follow the prompts, or ask by live chat. Access runs to the end of the billing cycle; data is deleted within 30 days unless you switch to the $4.99 Hold Package.","routes":[{"channel":"direct_web","applies_to":"Paid plans billed by AWeber","who":"The account holder who signs in and passes AWeber's security check. The help page does not say which users on a shared account can do this","method":"self_serve","start_url":"https://www.aweber.com/login.htm","steps":[{"do":"Log in to your AWeber account (if you signed up with a social login such as Google, set a password with Forgot Password first)","expect":null},{"do":"Navigate to the billing page and find the Current Plan section; pay any overdue balance first, or the option won't appear","expect":"Current Plan"},{"do":"Select Close My Account","expect":null},{"do":"Complete the security check, which can ask for your login email address and an invoice number or your security questions","expect":null},{"do":"Follow the prompts on the screen to close the account","expect":null}],"confirm_by":"On the billing page, the upcoming bill shows $0.00, which means the plan will not renew","effective":"Your account stays active through the end of the current billing cycle","notice":null,"refund":null,"fees":"No penalty for cancelling under the Service Agreement. An overdue balance must be settled before the plan can be changed","source_ids":["s9","s20","s1","s2","s3","s4","s5","s6","s10"],"label":"Close the account on the billing page"},{"channel":"direct_web","label":"By live chat or in writing","applies_to":"Paid plans billed by AWeber, when you'd rather not use the billing page","who":"The account holder, who must verify the account","method":"chat","start_url":null,"steps":[{"do":"Start a live chat with AWeber to request a cancellation","expect":null},{"do":"Or send a written cancellation request that includes your account login or email and the answer to your security question","expect":null}],"confirm_by":"AWeber confirms receipt of the cancellation request; the cancellation takes effect only then","effective":"Your account stays active through the end of the current billing cycle","notice":null,"refund":null,"fees":"No penalty for cancelling under the Service Agreement","source_ids":["s2","s5","s10","s11","s12","s24"]}],"pay_less":[{"type":"pause","what":"Hold Package at $4.99 a month, with no time limit. Subscribers, broadcasts, automations and landing pages stay stored, but automations and broadcast sending are deactivated and new subscribers aren't collected. Ask Customer Solutions to switch you","evidence":"documented","seen":null,"source_ids":["s13","s14","s15","s29","s30","s31"]},{"type":"downgrade","what":"A lower-priced plan or subscriber tier. Downgrades aren't automated: contact Customer Solutions to request one","evidence":"documented","seen":null,"source_ids":["s16","s32"]},{"type":"free_plan","what":"AWeber Free. Your email list and landing page are kept, but you lose access to certain features available in paid plans","evidence":"documented","seen":null,"source_ids":["s18","s33"]},{"type":"annual_billing","what":"Annual billing; the pricing page says Get up to 4 Months Free","evidence":"documented","seen":null,"source_ids":["s19"]}],"export":[{"data":"All subscribers and messages in all lists (Broadcasts and Split Tests; campaign emails and drafts are not included)","how":"In Manage Lists, click Export Active Lists, choose a notification email and click Create Backup; when the email arrives, return to Export Active Lists and click Download","format":"A .zip file","limits":"Campaign emails and drafts aren't included. Download it before the account data is deleted, within 30 days of closing","source_ids":["s25","s26","s27","s28","s7"]}],"after_cancel":{"access_until":"The end of the current billing cycle","data_kept":"Account data is permanently removed within 30 days of closing unless you switch to the Hold Package. AWeber can reactivate the account within those 30 days; after that it can't be reopened","you_lose":["Subscribers, broadcasts, automations, landing pages and web push notifications, once the 30-day period passes","The ability to reopen the account after 30 days"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["An overdue balance hides the plan-change and close options, so settle it first","The Service Agreement says only a written request relieves the monthly charge, and cancellation takes effect when AWeber confirms receipt; after closing online, check that the upcoming bill shows $0.00","Closing is not the same as a hold: the Hold Package keeps data on file at $4.99 a month","Free accounts aren't billed; to close one, contact Customer Solutions and verify the account","Export subscribers and messages before closing: data is deleted within 30 days"]},"sources":[{"id":"s1","url":"https://docs.aweber.com/account-management/account-management/how-do-i-cancel-my-account-online","title":"How do I cancel my account online?","publisher":"vendor","quote":"In the Current Plan section, select Close My Account.","supports":"where to start cancelling, on the billing page"},{"id":"s2","url":"https://docs.aweber.com/account-management/account-management/how-do-i-cancel-my-account-online","title":"How do I cancel my account online?","publisher":"vendor","quote":"Follow the prompts on the screen to close out your account or start a live chat with us to request a cancellation.","supports":"the final step and the live chat option"},{"id":"s3","url":"https://docs.aweber.com/account-management/account-management/how-do-i-cancel-my-account-online","title":"How do I cancel my account online?","publisher":"vendor","quote":"This could include verifying your login email address and an invoice number or security questions set for your account.","supports":"the security check before cancelling"},{"id":"s4","url":"https://docs.aweber.com/account-management/account-management/how-do-i-cancel-my-account-online","title":"How do I cancel my account online?","publisher":"vendor","quote":"you'll need to settle the outstanding payment before you can access the option to make changes to your current plan.","supports":"the overdue balance must be paid first"},{"id":"s5","url":"https://docs.aweber.com/account-management/account-management/how-do-i-cancel-my-account-online","title":"How do I cancel my account online?","publisher":"vendor","quote":"your account will remain active through the end of the current billing cycle.","supports":"when access ends"},{"id":"s6","url":"https://docs.aweber.com/account-management/account-management/how-do-i-cancel-my-account-online","title":"How do I cancel my account online?","publisher":"vendor","quote":"Your upcoming bill will reflect $0.00.","supports":"how to confirm it worked"},{"id":"s7","url":"https://docs.aweber.com/account-management/account-management/how-do-i-cancel-my-account-online","title":"How do I cancel my account online?","publisher":"vendor","quote":"will be permanently removed within 30 days of closing if you do not choose to switch to a Hold package.","supports":"what is removed after closing, and the Hold Package alternative"},{"id":"s8","url":"https://docs.aweber.com/account-management/account-management/how-do-i-cancel-my-account-online","title":"How do I cancel my account online?","publisher":"vendor","quote":"the account cannot be reopened and this information will be permanently unavailable.","supports":"reopening is not possible after 30 days"},{"id":"s9","url":"https://docs.aweber.com/account-management/account-management/how-do-i-cancel-my-account-online","title":"How do I cancel my account online?","publisher":"vendor","quote":"Log in to your AWeber account.","supports":"sign-in is needed first"},{"id":"s10","url":"https://www.aweber.com/service-agreement.htm","title":"AWeber Service Agreement","publisher":"vendor","quote":"Service provided by AWeber may be cancelled in writing at any time with no penalty.","supports":"no penalty for cancelling"},{"id":"s11","url":"https://www.aweber.com/service-agreement.htm","title":"AWeber Service Agreement","publisher":"vendor","quote":"Only a written request to terminate your service relieves you of your obligation to pay the monthly account charge.","supports":"the written-request condition on the monthly charge"},{"id":"s12","url":"https://www.aweber.com/service-agreement.htm","title":"AWeber Service Agreement","publisher":"vendor","quote":"Cancellation will take effect only when the receipt of the cancellation request is confirmed by AWeber.","supports":"cancellation is effective once AWeber confirms receipt"},{"id":"s13","url":"https://docs.aweber.com/account-management/account-management/can-i-put-my-account-on-hold","title":"Can I put my account on hold?","publisher":"vendor","quote":"Yes, we offer a Hold Package at a reduced rate of $4.99/month.","supports":"the Hold Package price"},{"id":"s14","url":"https://docs.aweber.com/account-management/account-management/can-i-put-my-account-on-hold","title":"Can I put my account on hold?","publisher":"vendor","quote":"New subscribers will not be collected.","supports":"what the hold stops"},{"id":"s15","url":"https://docs.aweber.com/account-management/account-management/can-i-put-my-account-on-hold","title":"Can I put my account on hold?","publisher":"vendor","quote":"All workflow automations will be temporarily deactivated.","supports":"automations stop during the hold"},{"id":"s16","url":"https://docs.aweber.com/account-management/account-management/can-i-change-billing-plans-later","title":"Can I change billing plans later?","publisher":"vendor","quote":"if you need to downgrade, you must contact AWeber's Customer Solutions Team to request a downgrade.","supports":"how to downgrade"},{"id":"s17","url":"https://docs.aweber.com/account-management/account-management/can-i-change-billing-plans-later","title":"Can I change billing plans later?","publisher":"vendor","quote":"Your account will switch to the new billing plan on your next invoice date.","supports":"when a downgrade takes effect"},{"id":"s18","url":"https://docs.aweber.com/account-management/account-management/if-i-downgrade-what-are-the-limitations-of-the-awe","title":"If I Downgrade, What are the Limitations of the AWeber Free Plan?","publisher":"vendor","quote":"While on the AWeber Free plan, you will lose access to certain features available in paid plans.","supports":"what the free plan drops"},{"id":"s19","url":"https://www.aweber.com/pricing.htm","title":"AWeber pricing","publisher":"vendor","quote":"Get up to 4 Months Free.","supports":"annual billing saves money"},{"id":"s20","url":"https://docs.aweber.com/account-management/account-management/how-do-i-cancel-my-account-online","title":"How do I cancel my account online?","publisher":"vendor","quote":"Navigate to the billing page.","supports":"the billing page step"},{"id":"s21","url":"https://docs.aweber.com/account-management/account-management/how-do-i-cancel-my-account-online","title":"How do I cancel my account online?","publisher":"vendor","quote":"Within 30 days of closing, we can reactivate your account.","supports":"reactivating within 30 days"},{"id":"s22","url":"https://docs.aweber.com/account-management/account-management/how-do-i-cancel-my-account-online","title":"How do I cancel my account online?","publisher":"vendor","quote":"your account data (including subscribers, broadcasts, automations, landing pages, and web push notifications)","supports":"what is removed"},{"id":"s23","url":"https://docs.aweber.com/account-management/account-management/how-do-i-cancel-my-account-online","title":"How do I cancel my account online?","publisher":"vendor","quote":"Free AWeber accounts are not billed, so there's no risk of being charged if you keep your account open.","supports":"free accounts aren't billed"},{"id":"s24","url":"https://www.aweber.com/service-agreement.htm","title":"AWeber Service Agreement","publisher":"vendor","quote":"Customer Account Login/Email and Response to Security Question must be included in the cancellation request.","supports":"what a written request must include"},{"id":"s25","url":"https://docs.aweber.com/account-management/account-management/how-do-i-backup-my-messages-and-subscribers","title":"How do I backup my messages and subscribers?","publisher":"vendor","quote":"a compressed zip file copy of all your subscribers and messages in all of your lists","supports":"what the backup contains"},{"id":"s26","url":"https://docs.aweber.com/account-management/account-management/how-do-i-backup-my-messages-and-subscribers","title":"How do I backup my messages and subscribers?","publisher":"vendor","quote":"Campaign emails and drafts will not be included in the backup.","supports":"what the backup leaves out"},{"id":"s27","url":"https://docs.aweber.com/account-management/account-management/how-do-i-backup-my-messages-and-subscribers","title":"How do I backup my messages and subscribers?","publisher":"vendor","quote":"Backups are in .zip format.","supports":"the export format"},{"id":"s28","url":"https://docs.aweber.com/account-management/account-management/how-do-i-backup-my-messages-and-subscribers","title":"How do I backup my messages and subscribers?","publisher":"vendor","quote":"Export Active Lists","supports":"the export button"},{"id":"s29","url":"https://docs.aweber.com/account-management/account-management/can-i-put-my-account-on-hold","title":"Can I put my account on hold?","publisher":"vendor","quote":"If you wish to switch to the hold package, please reach out to our Customer Solutions Team to assist with this change.","supports":"how to start a hold"},{"id":"s30","url":"https://docs.aweber.com/account-management/account-management/can-i-put-my-account-on-hold","title":"Can I put my account on hold?","publisher":"vendor","quote":"Broadcast sending will be temporarily deactivated.","supports":"broadcasts stop during the hold"},{"id":"s31","url":"https://docs.aweber.com/account-management/account-management/can-i-put-my-account-on-hold","title":"Can I put my account on hold?","publisher":"vendor","quote":"There is no time limit on how long you can keep your account on hold.","supports":"no time limit on holds"},{"id":"s32","url":"https://docs.aweber.com/account-management/account-management/can-i-change-billing-plans-later","title":"Can I change billing plans later?","publisher":"vendor","quote":"Downgrades are not automated and must be handled manually to ensure your account and billing details are updated correctly.","supports":"downgrades are manual"},{"id":"s33","url":"https://docs.aweber.com/account-management/account-management/if-i-downgrade-what-are-the-limitations-of-the-awe","title":"If I Downgrade, What are the Limitations of the AWeber Free Plan?","publisher":"vendor","quote":"Your email list and landing page will be retained","supports":"what the free plan keeps"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Which users on a shared account can close it isn't stated on AWeber's cancellation page","AWeber's help pages and Service Agreement don't state refund terms for the current billing period","For annual plans, what happens to the rest of the annual term when the account is closed isn't stated","The Service Agreement says only a written request relieves the monthly charge, while the help center describes closing on the billing page; AWeber doesn't say how the two fit together"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Confirmation: the help page says the billing page shows the upcoming bill as $0.00; steps now include the billing-page wording and the overdue-balance and social-login checks","Added a live chat or written-request route, with what the written request must include","Added export steps: Export Active Lists gives a .zip backup of subscribers and messages, without campaign emails or drafts","Downgrade: removed the next-invoice timing, which the page gives for dashboard plan changes, not for manual downgrades","Added reactivation within 30 days, the social-login password step, free accounts and the Hold Package's lack of a time limit"]}},"page":"https://stackcut.io/cancel/aweber","json":"https://stackcut.io/exits/aweber.json","evidence":{"packet_revision":"45a68a9b6f4deb8d07ac81f2541ba0ec611f98c387275c27da0ac57b9a89186d","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"aweber--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"aweber--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"aws","name":"Amazon Web Services","category":"developer_tools","website":"https://aws.amazon.com","domains":["aws.amazon.com","docs.aws.amazon.com"],"summary":"Only the root user can close an account: choose your account name, then Account, then Close account. Usage before closing still bills, Savings Plans and Reserved Instances keep invoicing until they expire, and Marketplace subscriptions and paid Support plans need their own cancelling.","routes":[{"channel":"direct_web","label":"Closing the whole account","applies_to":"AWS accounts set up with Sign up for AWS (advanced) or with advanced features turned on. For a management account, every member account must be closed first","who":"The root user of the account. You can't close it while signed in as an IAM user or role","method":"self_serve","start_url":"https://docs.aws.amazon.com/accounts/latest/reference/manage-acct-closing.html","steps":[{"do":"Sign in to the AWS Management Console as the root user of the account","expect":null},{"do":"In the upper-right corner, choose your account name or number, then choose Account","expect":"the Account page"},{"do":"On the Account page, choose Close account","expect":"a closure dialog box that shows your account ID"},{"do":"Type your account ID, then choose Close account to start the closure","expect":null}],"confirm_by":"An email to the root user's email address confirming the closure","effective":"Closing starts a 90-day post-closure period and can take several hours to finish across Regions and services. In that period you can sign in only to view past billing, account settings or contact AWS Support; services come back only if you reopen","notice":null,"refund":null,"fees":"You remain responsible for all outstanding fees and charges for services used before closing, plus unpaid invoices. The bill arrives the following month. Reserved Instances and Savings Plans keep invoicing until they expire","source_ids":["s1","s2","s3","s5","s9","s10","s11","s14","s15","s16","s17","s4","s18","s27","s29","s31","s32","s35","s77"]},{"channel":"direct_web","label":"Member account in AWS Organizations","applies_to":"Member accounts of an organization in All features mode","who":"Someone signed in to the organization's AWS Organizations console. The member account's root user can instead close it from its own Account page","method":"self_serve","start_url":"https://console.aws.amazon.com/organizations","steps":[{"do":"Open the AWS Organizations console","expect":null},{"do":"On the AWS accounts page, choose the name of the member account you want to close","expect":null},{"do":"Choose Close next to the account name at the top of the page","expect":"the account closure guidance"},{"do":"Read the guidance, enter the member account ID, then choose Close account","expect":null}],"confirm_by":"An email to the member account's root user email address confirming the closure","effective":"The same 90-day post-closure period as any closed account; closing can take several hours to finish","notice":null,"refund":null,"fees":"Usage before closing, unpaid invoices, and Reserved Instances and Savings Plans until they expire are still billed","source_ids":["s33","s34","s35","s36","s32","s4","s18"]},{"channel":"direct_web","label":"Accounts in the new AWS Settings experience","applies_to":"Organizations and projects created with Sign up for AWS (new) and managed in AWS Settings. AWS is releasing this experience to a limited number of customers","who":"The person who manages the organization in AWS Settings. AWS's page doesn't name a required role","method":"self_serve","start_url":"https://settings.aws.com","steps":[{"do":"Open AWS Settings. If a project is paused for exceeding a spend limit, turn off its spend limit first","expect":null},{"do":"For each project: in the main navigation pane, choose the project, then for Close project choose Close project and confirm","expect":null},{"do":"When all projects are closed, choose Project in the main navigation pane","expect":null},{"do":"For Actions, choose Close management account, then confirm and choose Close management account","expect":null}],"confirm_by":null,"effective":"Team members lose access to a project and its resources when it closes. Closing starts a 90-day post-closure period in which you can reopen","notice":null,"refund":null,"fees":"You remain responsible for usage before the project closes. The bill arrives the following month","source_ids":["s37","s38","s39","s40","s41","s42","s43","s44"]},{"channel":"direct_web","label":"Savings Plans and Reserved Instances","applies_to":"Savings Plans and Reserved Instances bought on the account. They keep invoicing after the account closes until they expire","who":"Savings Plans: the root user or an IAM user with the savingsplans:returnSavingsPlan permission. Reserved Instances: only the root user can register the account as a seller","method":"self_serve","start_url":"https://console.aws.amazon.com/costmanagement/","steps":[{"do":"To return a Savings Plan: in the Billing and Cost Management console, under Savings Plans choose Inventory, then choose the plan","expect":"the Savings Plan details page"},{"do":"Choose Return Savings Plan (it shows only when the plan is eligible: hourly commitment of $100 or less, bought in the last 7 days and in the same calendar month), then choose Confirm return","expect":"the Return Savings Plan dialog box"},{"do":"To sell a Standard Reserved Instance: register as a seller in the Reserved Instance Marketplace. It must have been active at least 30 days and have at least one month left; Convertible ones can't be sold","expect":null},{"do":"In the Amazon EC2 console, choose Reserved Instances, select the ones to sell, choose Actions, then Sell Reserved Instances, set the price and choose List Reserved Instance","expect":"the Configure Your Reserved Instance Listing page"}],"confirm_by":"Savings Plan returns: the refund shows on your bill within 24 hours. The Reserved Instance page doesn't name a confirmation","effective":"Savings Plans: covered usage is charged at On-Demand rates after the return, and a return can't be reverted. Reserved Instances: after the sale, continued use is charged at the On-Demand price from the time of sale","notice":null,"refund":"Returned Savings Plans get a 100% refund of upfront charges. Savings Plans can't be returned after the calendar month of purchase ends","fees":"AWS charges a service fee of 12 percent of the upfront price of each Standard Reserved Instance sold","source_ids":["s18","s19","s20","s21","s22","s23","s24","s45","s46","s47","s48","s49","s50","s51","s52","s53","s54","s74","s75"]},{"channel":"direct_web","label":"Paid AWS Support plan","applies_to":"Paid AWS Support plans (Business Support+ and Enterprise Support) on the account","who":"A user with IAM permissions to change the support plan. Enterprise Support goes through your Technical Account Manager","method":"self_serve","start_url":"https://console.aws.amazon.com/support/plans/home","steps":[{"do":"Open the Manage Support Plans page","expect":null},{"do":"For Business Support+, choose Review downgrade in the Basic Support plan section","expect":null},{"do":"For Enterprise Support, reach out to your Technical Account Manager (TAM) to downgrade","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":"Each paid sign-up carries a minimum of one month of support, and AWS says to wait at least 30 days from the subscription start date to cancel","source_ids":["s65","s66","s67","s68","s69"]},{"channel":"reseller_or_partner","label":"Billed through AWS Marketplace","applies_to":"Third-party software bought through AWS Marketplace on the account. Pay-as-you-go subscriptions can be cancelled in the console at any time; public contracts within 48 hours of purchase go through AWS Customer Service; other contracts are cancelled by the seller","who":"The buying account. For contracts the seller cancels, you approve or deny the seller's request in the AWS Marketplace console","method":"self_serve","start_url":"https://console.aws.amazon.com/marketplace","steps":[{"do":"Open the AWS Marketplace console, open the Delivery method list and choose the product type (for example SaaS or Amazon Machine Image), then choose the subscription","expect":null},{"do":"Under Agreement, open the Actions list and choose Cancel subscription","expect":"the Cancel subscription dialog box"},{"do":"Enter confirm, then choose Yes, cancel subscription","expect":null},{"do":"For software running on instances, terminate all instances of it: billing continues until you do","expect":null},{"do":"To stop a SaaS contract from renewing, go to its Product detail page, choose Continue, choose the Modify renewal tab, then choose Cancel renewal","expect":null}],"confirm_by":null,"effective":"Cancelling stops future charges. Pay-as-you-go usage already incurred is still billed","notice":null,"refund":"Refunds aren't automatic. For a public contract cancelled within 48 hours, contact AWS Customer Service to request a full refund; for private offers and later cancellations, contact the seller of record","fees":null,"source_ids":["s7","s12","s13","s55","s56","s57","s58","s59","s60","s61","s62","s63","s64","s72","s73","s76"]}],"pay_less":[{"type":"free_plan","what":"Always-free AWS services stay free within monthly usage limits on both the Free and Paid plans","evidence":"documented","source_ids":["s25"]},{"type":"downgrade","what":"Move a paid Support plan down to Basic Support (Business Support+ from the Manage Support Plans page; Enterprise through your Technical Account Manager)","evidence":"documented","source_ids":["s65","s66"]}],"export":[{"data":"Content and resources in the account","how":"Back them up before closing the account. AWS recommends backing up any resources or data you want to keep","format":null,"limits":"The closure page doesn't list export tools or formats. After termination, AWS gives you your content back only if all amounts due are paid","source_ids":["s6","s26"]}],"after_cancel":{"access_until":"When the account closes, which can take several hours. For 90 days you can sign in only to view past billing, account settings or contact AWS Support, and you can reopen the account in that time","data_kept":"Content and resources stay in the account for the 90-day post-closure period, then AWS deletes them (CloudTrail trails excepted)","you_lose":["Access to the account and its services, unless you reopen it within the 90 days","Content and resources once the post-closure period ends (CloudTrail trails excepted)"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Only the root user can close a standalone or management account. The AWS CLI and SDKs don't support closing it, so use the console","Reserved Instances and Savings Plans keep invoicing after closing until they expire, unless a Savings Plan is returned or a Reserved Instance sold first","Closing doesn't cancel AWS Marketplace subscriptions or stop running Marketplace software. Cancel them and terminate the instances first","CloudTrail trails you created can keep running and delivering events after closing unless you delete them first","For a management account, first close every member account","If the root email uses a domain registered through Route 53 in this account, transfer the domain or change the root email before closing","A Free plan account isn't charged unless it converts to a Paid plan, and it closes on its own 6 months after opening or when its credits run out","To remove a card, open Payment preferences and choose Delete on it. Another valid default payment method must remain"]},"sources":[{"id":"s1","url":"https://docs.aws.amazon.com/awsaccountbilling/latest/aboutv2/close-account.html","title":"Closing an AWS account","publisher":"vendor","quote":"On the navigation bar in the upper-right corner, choose your account name or number, and then choose Account.","supports":"where to start closing the account"},{"id":"s2","url":"https://docs.aws.amazon.com/awsaccountbilling/latest/aboutv2/close-account.html","title":"Closing an AWS account","publisher":"vendor","quote":"Type your account ID (displayed at the top of the closure dialog box) to confirm that you have read and understand the account closure process.","supports":"the account ID step"},{"id":"s3","url":"https://docs.aws.amazon.com/awsaccountbilling/latest/aboutv2/close-account.html","title":"Closing an AWS account","publisher":"vendor","quote":"Within a few minutes, you should receive an email confirmation that your account has been closed.","supports":"how to confirm the closure"},{"id":"s4","url":"https://docs.aws.amazon.com/awsaccountbilling/latest/aboutv2/close-account.html","title":"Closing an AWS account","publisher":"vendor","quote":"You remain responsible for all outstanding fees and charges for the services consumed before account closure.","supports":"usage billed up to closure"},{"id":"s5","url":"https://docs.aws.amazon.com/awsaccountbilling/latest/aboutv2/close-account.html","title":"Closing an AWS account","publisher":"vendor","quote":"You will receive an AWS bill the following month after closing your account.","supports":"how the final bill arrives"},{"id":"s6","url":"https://docs.aws.amazon.com/awsaccountbilling/latest/aboutv2/close-account.html","title":"Closing an AWS account","publisher":"vendor","quote":"You don't need to delete resources in your AWS account before closing it.","supports":"closing does not require deleting resources first"},{"id":"s7","url":"https://docs.aws.amazon.com/awsaccountbilling/latest/aboutv2/close-account.html","title":"Closing an AWS account","publisher":"vendor","quote":"AWS Marketplace subscriptions aren't automatically canceled on account closure.","supports":"Marketplace subscriptions keep running after closing"},{"id":"s8","url":"https://docs.aws.amazon.com/awsaccountbilling/latest/aboutv2/close-account.html","title":"Closing an AWS account","publisher":"vendor","quote":"AWS will also delete content and resources in your account (except for CloudTrail trails).","supports":"what is deleted after the post-closure period"},{"id":"s9","url":"https://docs.aws.amazon.com/accounts/latest/reference/manage-acct-closing.html","title":"Closing an AWS account (Account Management Reference Guide)","publisher":"vendor","quote":"You can't close an account while signed in as an IAM user or role.","supports":"only the root user can close the account"},{"id":"s10","url":"https://docs.aws.amazon.com/awsaccountbilling/latest/aboutv2/close-account.html","title":"Closing an AWS account","publisher":"vendor","quote":"On the Account page, choose the Close account button.","supports":"the Close account step"},{"id":"s11","url":"https://docs.aws.amazon.com/accounts/latest/reference/manage-acct-closing.html","title":"Closing an AWS account (Account Management Reference Guide)","publisher":"vendor","quote":"Verify that there are no active member accounts remaining in your organization.","supports":"management account precondition"},{"id":"s12","url":"https://docs.aws.amazon.com/accounts/latest/reference/manage-acct-closing.html","title":"Closing an AWS account (Account Management Reference Guide)","publisher":"vendor","quote":"If you have any subscriptions, first terminate all instances of your software in the subscriptions.","supports":"terminate instances before cancelling a Marketplace subscription"},{"id":"s13","url":"https://docs.aws.amazon.com/accounts/latest/reference/manage-acct-closing.html","title":"Closing an AWS account (Account Management Reference Guide)","publisher":"vendor","quote":"go to the Manage subscriptions page of the AWS Marketplace console and cancel your subscriptions","supports":"where to cancel Marketplace subscriptions"},{"id":"s14","url":"https://docs.aws.amazon.com/accounts/latest/reference/manage-acct-closing.html","title":"Closing an AWS account (Account Management Reference Guide)","publisher":"vendor","quote":"do not close this account until you complete one of the following actions","supports":"the Route 53 domain precondition"},{"id":"s15","url":"https://docs.aws.amazon.com/accounts/latest/reference/manage-acct-closing.html","title":"Closing an AWS account (Account Management Reference Guide)","publisher":"vendor","quote":"you can reopen it within 90 days from the day you closed the account","supports":"the reopen window"},{"id":"s16","url":"https://docs.aws.amazon.com/awsaccountbilling/latest/aboutv2/close-account.html","title":"Closing an AWS account","publisher":"vendor","quote":"During the post-closure period, you can access your content and AWS services only by reopening your account.","supports":"access after closing"},{"id":"s17","url":"https://docs.aws.amazon.com/awsaccountbilling/latest/aboutv2/close-account.html","title":"Closing an AWS account","publisher":"vendor","quote":"The post-closure period is 90 days.","supports":"the length of the post-closure period"},{"id":"s18","url":"https://docs.aws.amazon.com/accounts/latest/reference/manage-acct-closing.html","title":"Closing an AWS account (Account Management Reference Guide)","publisher":"vendor","quote":"You will continue receiving invoices for Reserved Instances and Savings Plans after closing your account until they expire.","supports":"commitments keep invoicing after closing"},{"id":"s19","url":"https://aws.amazon.com/savingsplans/faq/","title":"Savings Plans FAQ","publisher":"vendor","quote":"Any Savings Plans that has an hourly commitment of $100 or less, purchased in the past 7 days and in the same calendar month can be returned.","supports":"which Savings Plans can be returned"},{"id":"s20","url":"https://aws.amazon.com/savingsplans/faq/","title":"Savings Plans FAQ","publisher":"vendor","quote":"Once you return your Savings Plans you will receive a 100% refund for any upfront charges made towards the Savings Plans","supports":"the refund on return"},{"id":"s21","url":"https://aws.amazon.com/savingsplans/faq/","title":"Savings Plans FAQ","publisher":"vendor","quote":"Any usage that was covered by the plan will be charged at On-Demand rates","supports":"usage after the return"},{"id":"s22","url":"https://docs.aws.amazon.com/AWSEC2/latest/UserGuide/ri-market-general.html","title":"Selling Reserved Instances","publisher":"vendor","quote":"Before you can sell your unused reservations, you must register as a seller in the Reserved Instance Marketplace.","supports":"the seller registration step"},{"id":"s23","url":"https://docs.aws.amazon.com/AWSEC2/latest/UserGuide/ri-market-general.html","title":"Selling Reserved Instances","publisher":"vendor","quote":"After the sale, you've given up the capacity reservation and the discounted recurring fees.","supports":"what ends when a Reserved Instance is sold"},{"id":"s24","url":"https://docs.aws.amazon.com/AWSEC2/latest/UserGuide/ri-market-general.html","title":"Selling Reserved Instances","publisher":"vendor","quote":"as long as they have been active in your account for at least 30 days","supports":"the 30-day eligibility rule for sales"},{"id":"s25","url":"https://aws.amazon.com/free/","title":"AWS Free Tier","publisher":"vendor","quote":"30+ AWS services are always free within monthly usage limits on both the Free and Paid plans.","supports":"the always-free services"},{"id":"s26","url":"https://aws.amazon.com/agreement/","title":"AWS Customer Agreement","publisher":"vendor","quote":"we will allow you to retrieve Your Content from the Services only if you have paid all amounts due under this Agreement.","supports":"content retrieval after termination"},{"id":"s27","url":"https://aws.amazon.com/agreement/","title":"AWS Customer Agreement","publisher":"vendor","quote":"You may terminate this Agreement for any reason by providing us notice and closing your account","supports":"the customer may end the agreement by closing the account"},{"id":"s28","url":"https://docs.aws.amazon.com/awsaccountbilling/latest/aboutv2/manage-payment-method.html","title":"Removing a payment method","publisher":"vendor","quote":"Ensure that your account has another valid payment method set as the default.","supports":"a default payment method must remain to remove a card"},{"id":"s29","url":"https://docs.aws.amazon.com/accounts/latest/reference/manage-acct-closing.html","title":"Closing an AWS account (Account Management Reference Guide)","publisher":"vendor","quote":"Closing your account will serve as your notice of termination of the AWS Customer Agreement for this account.","supports":"closing ends the customer agreement"},{"id":"s30","url":"https://docs.aws.amazon.com/accounts/latest/reference/manage-acct-closing.html","title":"Closing an AWS account (Account Management Reference Guide)","publisher":"vendor","quote":"trails created by users can continue to exist and deliver events even after an AWS account is closed","supports":"CloudTrail trails keep running after closing"},{"id":"s31","url":"https://docs.aws.amazon.com/accounts/latest/reference/manage-acct-closing.html","title":"Closing an AWS account (Account Management Reference Guide)","publisher":"vendor","quote":"You can sign in and access a closed AWS account during the post-closure period only to view past billing information, access account settings, or contact AWS Support.","supports":"what you can do after closing"},{"id":"s32","url":"https://docs.aws.amazon.com/accounts/latest/reference/manage-acct-closing.html","title":"Closing an AWS account (Account Management Reference Guide)","publisher":"vendor","quote":"Account closure may not occur immediately across all Regions and services and can take several hours to complete.","supports":"closing can take several hours"},{"id":"s33","url":"https://docs.aws.amazon.com/accounts/latest/reference/manage-acct-closing.html","title":"Closing an AWS account (Account Management Reference Guide)","publisher":"vendor","quote":"Choose Close next to the account name at the top of the page.","supports":"the member account Close step"},{"id":"s34","url":"https://docs.aws.amazon.com/accounts/latest/reference/manage-acct-closing.html","title":"Closing an AWS account (Account Management Reference Guide)","publisher":"vendor","quote":"Enter the member account ID, and then choose Close account to initiate the account closure process.","supports":"the member account confirm step"},{"id":"s35","url":"https://docs.aws.amazon.com/accounts/latest/reference/manage-acct-closing.html","title":"Closing an AWS account (Account Management Reference Guide)","publisher":"vendor","quote":"You will receive an email confirming the account closure to the root user's email address.","supports":"the confirmation email"},{"id":"s36","url":"https://docs.aws.amazon.com/accounts/latest/reference/manage-acct-closing.html","title":"Closing an AWS account (Account Management Reference Guide)","publisher":"vendor","quote":"This option is only available when an AWS organization is in All features mode.","supports":"Organizations console closing needs All features mode"},{"id":"s37","url":"https://docs.aws.amazon.com/accounts/latest/reference/close-account-new-experience.html","title":"Close your organization in AWS Settings","publisher":"vendor","quote":"To make sure you are no longer charged for any AWS resources you consume, you must close your projects and close the management account for your organization","supports":"what stops charges in AWS Settings"},{"id":"s38","url":"https://docs.aws.amazon.com/accounts/latest/reference/close-account-new-experience.html","title":"Close your organization in AWS Settings","publisher":"vendor","quote":"You must close all projects before you can close your management account.","supports":"projects close first"},{"id":"s39","url":"https://docs.aws.amazon.com/accounts/latest/reference/close-account-new-experience.html","title":"Close your organization in AWS Settings","publisher":"vendor","quote":"For Actions, choose Close management account.","supports":"the Close management account step"},{"id":"s40","url":"https://docs.aws.amazon.com/accounts/latest/reference/close-account-new-experience.html","title":"Close your organization in AWS Settings","publisher":"vendor","quote":"We're currently releasing our new experience to a limited number of customers. You might not be able to access this experience yet.","supports":"the AWS Settings experience is limited"},{"id":"s41","url":"https://docs.aws.amazon.com/accounts/latest/reference/close-project.html","title":"Close a project in AWS Settings","publisher":"vendor","quote":"You cannot close your project if it is paused due to exceeding a spend limit.","supports":"spend-limit pause blocks closing"},{"id":"s42","url":"https://docs.aws.amazon.com/accounts/latest/reference/close-project.html","title":"Close a project in AWS Settings","publisher":"vendor","quote":"For Close project, choose Close project.","supports":"the Close project step"},{"id":"s43","url":"https://docs.aws.amazon.com/accounts/latest/reference/close-project.html","title":"Close a project in AWS Settings","publisher":"vendor","quote":"You will receive an AWS bill the following month after closing your project.","supports":"final bill after closing a project"},{"id":"s44","url":"https://docs.aws.amazon.com/accounts/latest/reference/close-project.html","title":"Close a project in AWS Settings","publisher":"vendor","quote":"All team members will automatically lose access to this project and all the resources inside of it.","supports":"team access ends when a project closes"},{"id":"s45","url":"https://docs.aws.amazon.com/savingsplans/latest/userguide/return-sp.html","title":"Returning a purchased Savings Plan","publisher":"vendor","quote":"Choose Return Savings Plan.","supports":"the Return Savings Plan step"},{"id":"s46","url":"https://docs.aws.amazon.com/savingsplans/latest/userguide/return-sp.html","title":"Returning a purchased Savings Plan","publisher":"vendor","quote":"In the Return Savings Plan dialog box, choose Confirm return.","supports":"the confirm return step"},{"id":"s47","url":"https://docs.aws.amazon.com/savingsplans/latest/userguide/return-sp.html","title":"Returning a purchased Savings Plan","publisher":"vendor","quote":"these refunds will be reflected in your bill within 24 hours of the return","supports":"when the Savings Plan refund shows"},{"id":"s48","url":"https://docs.aws.amazon.com/savingsplans/latest/userguide/return-sp.html","title":"Returning a purchased Savings Plan","publisher":"vendor","quote":"Only root users or IAM users with the savingsplans:returnSavingsPlan permission can return a Savings Plan in their account.","supports":"who can return a Savings Plan"},{"id":"s49","url":"https://docs.aws.amazon.com/savingsplans/latest/userguide/return-sp.html","title":"Returning a purchased Savings Plan","publisher":"vendor","quote":"In the navigation pane, under Savings Plans, choose Inventory.","supports":"where Savings Plans are listed"},{"id":"s50","url":"https://docs.aws.amazon.com/AWSEC2/latest/UserGuide/ri-market-general.html","title":"Selling Reserved Instances","publisher":"vendor","quote":"Only the AWS account root user can register an account as a seller.","supports":"who can register as a seller"},{"id":"s51","url":"https://docs.aws.amazon.com/AWSEC2/latest/UserGuide/ri-market-general.html","title":"Selling Reserved Instances","publisher":"vendor","quote":"AWS charges a service fee of 12 percent of the total upfront price of each Standard Reserved Instance you sell in the Reserved Instance Marketplace.","supports":"the seller fee"},{"id":"s52","url":"https://docs.aws.amazon.com/AWSEC2/latest/UserGuide/ri-market-general.html","title":"Selling Reserved Instances","publisher":"vendor","quote":"Amazon EC2 Convertible Reserved Instances can't be sold in the Reserved Instance Marketplace.","supports":"Convertible Reserved Instances can't be sold"},{"id":"s53","url":"https://docs.aws.amazon.com/AWSEC2/latest/UserGuide/ri-market-general.html","title":"Selling Reserved Instances","publisher":"vendor","quote":"If you continue to use your instance, AWS charges you the On-Demand price starting from the time that your Reserved Instance was sold.","supports":"On-Demand pricing after a sale"},{"id":"s54","url":"https://docs.aws.amazon.com/AWSEC2/latest/UserGuide/ri-market-general.html","title":"Selling Reserved Instances","publisher":"vendor","quote":"Select the Reserved Instances to list, and choose Actions, Sell Reserved Instances.","supports":"the listing step"},{"id":"s55","url":"https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html","title":"Canceling your AWS Marketplace subscription","publisher":"vendor","quote":"For subscriptions with pay-as-you-go (usage-based) pricing, whether from a public or private offer, you can cancel directly from the AWS Marketplace console at any time.","supports":"pay-as-you-go subscriptions cancel in the console"},{"id":"s56","url":"https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html","title":"Canceling your AWS Marketplace subscription","publisher":"vendor","quote":"For public offers with contract (upfront) pricing, self-service cancellation isn't available in the console. To cancel within 48 hours of purchase, contact AWS Customer Service.","supports":"public contracts go through AWS Customer Service"},{"id":"s57","url":"https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html","title":"Canceling your AWS Marketplace subscription","publisher":"vendor","quote":"For all other cases (public contracts more than 48 hours after purchase, and private contracts), the seller initiates the cancellation request.","supports":"the seller starts other contract cancellations"},{"id":"s58","url":"https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html","title":"Canceling your AWS Marketplace subscription","publisher":"vendor","quote":"Canceling stops future charges from being generated.","supports":"what cancelling stops"},{"id":"s59","url":"https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html","title":"Canceling your AWS Marketplace subscription","publisher":"vendor","quote":"It doesn't automatically refund charges on invoices that have already been issued, and refunds aren't automatic","supports":"refunds aren't automatic"},{"id":"s60","url":"https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html","title":"Canceling your AWS Marketplace subscription","publisher":"vendor","quote":"Under Agreement, open the Actions list and choose Cancel subscription.","supports":"the Cancel subscription step"},{"id":"s61","url":"https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html","title":"Canceling your AWS Marketplace subscription","publisher":"vendor","quote":"In the Cancel subscription dialog box, enter confirm, then choose Yes, cancel subscription.","supports":"the confirm step"},{"id":"s62","url":"https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html","title":"Canceling your AWS Marketplace subscription","publisher":"vendor","quote":"Choose the Modify renewal tab, then choose Cancel renewal.","supports":"turning off a SaaS contract renewal"},{"id":"s63","url":"https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html","title":"Canceling your AWS Marketplace subscription","publisher":"vendor","quote":"You must terminate all instances to stop billing for the subscription.","supports":"instances keep billing until terminated"},{"id":"s64","url":"https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html","title":"Canceling your AWS Marketplace subscription","publisher":"vendor","quote":"contact the seller of record to request a refund","supports":"refunds for private offers and later cancellations"},{"id":"s65","url":"https://docs.aws.amazon.com/awssupport/latest/user/changing-support-plans.html","title":"Changing AWS Support plans","publisher":"vendor","quote":"To downgrade your Enterprise Support plan, reach out to your Technical Account Manager (TAM).","supports":"Enterprise Support downgrades"},{"id":"s66","url":"https://docs.aws.amazon.com/awssupport/latest/user/changing-support-plans.html","title":"Changing AWS Support plans","publisher":"vendor","quote":"To downgrade your Business Support+ plan, on the Manage Support Plans page, choose Review downgrade in the Basic Support plan section.","supports":"Business Support+ downgrade step"},{"id":"s67","url":"https://docs.aws.amazon.com/awssupport/latest/user/changing-support-plans.html","title":"Changing AWS Support plans","publisher":"vendor","quote":"To change your support plan, you must have AWS Identity and Access Management(IAM) permissions.","supports":"who can change a support plan"},{"id":"s68","url":"https://aws.amazon.com/premiumsupport/faqs/","title":"AWS Support FAQs","publisher":"vendor","quote":"You need to wait for a minimum of 30 days since the subscription start date to cancel a subscription.","supports":"the 30-day wait to cancel Support"},{"id":"s69","url":"https://aws.amazon.com/premiumsupport/faqs/","title":"AWS Support FAQs","publisher":"vendor","quote":"You are obligated to pay for a minimum of one month of support each time you register to receive the service.","supports":"the one-month Support minimum"},{"id":"s70","url":"https://aws.amazon.com/free/","title":"AWS Free Tier","publisher":"vendor","quote":"The account closes on its own 6 months after you open it or when your credits run out, whichever comes first.","supports":"Free plan accounts close on their own"},{"id":"s71","url":"https://aws.amazon.com/free/","title":"AWS Free Tier","publisher":"vendor","quote":"You won't be charged unless you convert to a Paid plan.","supports":"Free plan accounts aren't charged"},{"id":"s72","url":"https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html","title":"Canceling your AWS Marketplace subscription","publisher":"vendor","quote":"contact AWS Customer Service to request a full refund","supports":"full refund within 48 hours"},{"id":"s73","url":"https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html","title":"Canceling your AWS Marketplace subscription","publisher":"vendor","quote":"You then approve or deny the request in the AWS Marketplace console.","supports":"approving a seller's cancellation"},{"id":"s74","url":"https://docs.aws.amazon.com/savingsplans/latest/userguide/return-sp.html","title":"Returning a purchased Savings Plan","publisher":"vendor","quote":"Once the calendar month ends (UTC time), these purchased Savings Plans can no longer be returned.","supports":"the return deadline"},{"id":"s75","url":"https://docs.aws.amazon.com/AWSEC2/latest/UserGuide/ri-market-general.html","title":"Selling Reserved Instances","publisher":"vendor","quote":"There must be at least one month remaining in the term of the Standard Reserved Instance.","supports":"the remaining-term rule"},{"id":"s76","url":"https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html","title":"Canceling your AWS Marketplace subscription","publisher":"vendor","quote":"Open the Delivery method list and choose SaaS.","supports":"choosing the delivery method"},{"id":"s77","url":"https://docs.aws.amazon.com/accounts/latest/reference/manage-acct-closing.html","title":"Closing an AWS account (Account Management Reference Guide)","publisher":"vendor","quote":"if you signed up for AWS using Sign up for AWS (advanced) or if you activated advanced features for your account","supports":"which accounts the closing steps cover"}],"verification":{"level":"docs","checked_on":"2026-10-08","by":"stackcut-research","unverified":["AWS Marketplace's cancellation page doesn't describe a confirmation message or email after cancelling","When a Support plan downgrade takes effect, and whether the last month is prorated, isn't stated on AWS's Support plan pages","AWS's closure pages don't say when usage charges stop as individual resources are stopped or deleted; that would be on each service's pricing page","AWS's account closure pages don't mention refunds for usage charges","AWS's page for the new AWS Settings experience doesn't say which role can close projects or the management account"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Added the AWS Settings route for accounts made with Sign up for AWS (new): close each project, then the management account","Added closing a member account from the AWS Organizations console","Added downgrading a paid Support plan (Business Support+ in the console, Enterprise through the TAM; one-month minimum)","Savings Plans: added the console return steps, who can return, and the end-of-month deadline; Reserved Instances: added the listing steps, root-only seller registration and the 12 percent fee","Marketplace: added the console cancel steps, who can cancel which offer type, renewal cancelling for SaaS contracts, and refund rules","Closing: confirmation email goes to the root user's address, closing can take several hours, and signing in afterwards is limited to billing, settings and Support","Added tips: CloudTrail trails keep running after closing; Free plan accounts close on their own"]}},"delete_account":{"url":"https://console.aws.amazon.com/billing/home#/account","difficulty":"medium","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/aws","json":"https://stackcut.io/exits/aws.json","evidence":{"packet_revision":"0885304f656cbf0b8ee26d79125e98b794fcb5abbce9e3588cb14312d4bb884b","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"aws--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"aws--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"aws--direct-web--r3","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"aws--direct-web--r4","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"aws--direct-web--r5","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"aws--reseller-or-partner--r6","channel":"reseller_or_partner","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"axiom","name":"Axiom","category":"developer_tools","website":"https://axiom.co","domains":["axiom.co"],"summary":"Someone with billing permissions downgrades in Settings > Plan (More > Downgrade); the Personal plan is free. Fees accrued before termination stay due. Deleting the organization (Settings > General) ends access to its data, so back up first. Contracts renew automatically without written notice 30 days before term end.","routes":[{"channel":"direct_web","label":"Downgrade the plan","applies_to":"Self-serve Axiom plans, such as Axiom Cloud, billed by Axiom","who":"A user whose role has permission to modify billing","method":"self_serve","start_url":null,"steps":[{"do":"Make sure your role has permission to modify billing","expect":null},{"do":"Go to Settings, then Plan","expect":null},{"do":"Click More, then Downgrade","expect":null},{"do":"Check Settings, then Billing, for your last bill and what the next one will be","expect":null}],"confirm_by":"Settings, then Billing shows details of your next bill","effective":null,"notice":null,"refund":null,"fees":"Fees that accrued before termination still have to be paid","source_ids":["a1","a2","a3","a4","a15"]},{"channel":"direct_web","label":"Delete the organization","applies_to":"An Axiom organization you no longer need","who":"A user who can open the organization's General settings (the role needed isn't stated)","method":"self_serve","start_url":null,"steps":[{"do":"Back up your data first: you can't access it after the organization is deleted","expect":null},{"do":"Click Settings, then General","expect":null},{"do":"Click Delete organization","expect":null}],"confirm_by":null,"effective":"When you delete it: you lose access to all data in the organization","notice":null,"refund":null,"fees":"Fees that accrued before termination still have to be paid","source_ids":["a7","a8","a9","a10","a15"]},{"channel":"sales_contract","label":"Contracts and Service Orders","applies_to":"Plans with a term set in a Service Order or Service Description, such as annual or custom contracts","who":"The customer, in writing to Axiom","method":"letter","start_url":null,"steps":[{"do":"At least 30 days before the current term ends, send Axiom written notice that you won't renew, delivered in person, by registered or certified mail (return receipt), or by recognized courier service","expect":null}],"confirm_by":null,"effective":"The subscription ends at the end of the current term instead of renewing","notice":"Written notice of non-renewal at least 30 days before the end of the current term; otherwise it renews automatically","refund":null,"fees":"Fees that accrued before termination or expiration remain payable","source_ids":["a12","a13","a14","a24","a15"]},{"channel":"reseller_or_partner","label":"Bought through an Authorized Reseller","applies_to":"Axiom subscriptions bought through an Authorized Reseller","who":"The customer, through the reseller","method":"contact_sales","start_url":null,"steps":[{"do":"Contact the Authorized Reseller you bought from: payment terms, fees and any refund rights are set between you and the reseller","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"Any refund rights are set between you and the reseller","fees":"Fees are paid to the reseller under the terms you agreed with it","source_ids":["a23"]}],"pay_less":[{"type":"free_plan","what":"The Personal plan is free and needs no credit card; it includes 500 GB a month of data loading compute and 30-day retention","evidence":"documented","source_ids":["a17","a18","a19"]},{"type":"discount_program","what":"On Axiom Cloud, pre-purchase compute credits in advance at a discount instead of paying list price for usage","evidence":"documented","source_ids":["a25","a26"]}],"export":[],"after_cancel":{"access_until":"Not stated for a downgrade; deleting the organization ends access to its data at once","data_kept":"After the agreement is terminated or expires, customer data may be irretrievably deleted after 15 days","you_lose":["Access to all data in the organization once it is deleted"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["To cap charges without cancelling, set a monthly spending limit (Settings > Billing, Limit, Manage limit): at the limit Axiom pauses actions that generate further costs, and the limit resets the next billing period","Lowering the default dataset retention immediately deletes older data in every dataset that inherits it, and can't be undone","Back up data before deleting an organization: it can't be accessed afterwards","Axiom's terms renew subscriptions automatically at the end of each term unless written notice of non-renewal arrives at least 30 days before it ends","Axiom Cloud has a platform fee plus usage, with no minimum commitment"]},"sources":[{"id":"a1","url":"https://axiom.co/docs/reference/usage-billing","title":"Usage and billing","publisher":"vendor","quote":"Ensure you have permissions to modify billing.","supports":"who can change the plan"},{"id":"a2","url":"https://axiom.co/docs/reference/usage-billing","title":"Usage and billing","publisher":"vendor","quote":"Go to Settings > Plan.","supports":"where plans are changed"},{"id":"a3","url":"https://axiom.co/docs/reference/usage-billing","title":"Usage and billing","publisher":"vendor","quote":"Click More > Upgrade or More > Downgrade.","supports":"the downgrade step"},{"id":"a4","url":"https://axiom.co/docs/reference/usage-billing","title":"Usage and billing","publisher":"vendor","quote":"To view details about your next and last bill, go to Settings > Billing.","supports":"checking the last and next bill"},{"id":"a5","url":"https://axiom.co/docs/reference/usage-billing","title":"Usage and billing","publisher":"vendor","quote":"In the Limit section, click Manage limit.","supports":"where to set a spending limit"},{"id":"a6","url":"https://axiom.co/docs/reference/usage-billing","title":"Usage and billing","publisher":"vendor","quote":"When your accumulated charges reach your spending limit, Axiom automatically pauses actions that generate further costs.","supports":"what the spending limit does"},{"id":"a7","url":"https://axiom.co/docs/reference/organization-settings","title":"Configure Axiom organization","publisher":"vendor","quote":"Back up your data. You aren't able to access the data after deleting the org.","supports":"back up before deleting the organization"},{"id":"a8","url":"https://axiom.co/docs/reference/organization-settings","title":"Configure Axiom organization","publisher":"vendor","quote":"Click Settings > General.","supports":"where organization deletion starts"},{"id":"a9","url":"https://axiom.co/docs/reference/organization-settings","title":"Configure Axiom organization","publisher":"vendor","quote":"Click Delete organization.","supports":"the delete step"},{"id":"a10","url":"https://axiom.co/docs/reference/organization-settings","title":"Configure Axiom organization","publisher":"vendor","quote":"This is a destructive action. After you delete your organization, you lose access to all data within that org.","supports":"what deleting the organization does"},{"id":"a11","url":"https://axiom.co/docs/reference/organization-settings","title":"Configure Axiom organization","publisher":"vendor","quote":"When you lower the default, Axiom immediately deletes all data older than the new period in every dataset that inherits the default.","supports":"lowering retention deletes data"},{"id":"a12","url":"https://axiom.co/terms","title":"Terms of service","publisher":"vendor","quote":"Unless otherwise specified in the Service Description or the applicable Service Order, each Service Description will renew automatically at the end of the applicable term","supports":"automatic renewal"},{"id":"a13","url":"https://axiom.co/terms","title":"Terms of service","publisher":"vendor","quote":"Unless either party provides to the other advance written notice with respect to non-renewal at least thirty (30) days prior to the end of the then current term","supports":"the 30-day non-renewal notice"},{"id":"a14","url":"https://axiom.co/terms","title":"Terms of service","publisher":"vendor","quote":"All notices between the parties shall be in writing and shall be deemed to have been given if personally delivered or sent by registered or certified mail","supports":"how notice must be given"},{"id":"a15","url":"https://axiom.co/terms","title":"Terms of service","publisher":"vendor","quote":"Any termination or expiration shall not relieve Customer of its obligation to pay all Fees accruing prior to termination","supports":"fees accrued before termination stay due"},{"id":"a16","url":"https://axiom.co/terms","title":"Terms of service","publisher":"vendor","quote":"Customer Data may be irretrievably deleted after fifteen (15) days following a termination or expiration of this Agreement","supports":"how long data is kept after termination"},{"id":"a17","url":"https://axiom.co/pricing","title":"Pricing","publisher":"vendor","quote":"No credit card required","supports":"the Personal plan is free and needs no card"},{"id":"a18","url":"https://axiom.co/pricing","title":"Pricing","publisher":"vendor","quote":"500 GB/mo data loading compute","supports":"the Personal plan allowance"},{"id":"a19","url":"https://axiom.co/pricing","title":"Pricing","publisher":"vendor","quote":"30-day retention","supports":"the Personal plan's retention"},{"id":"a20","url":"https://axiom.co/pricing","title":"Pricing","publisher":"vendor","quote":"No minimum commitment","supports":"Axiom Cloud has no minimum commitment"},{"id":"a21","url":"https://axiom.co/docs/reference/usage-billing","title":"Usage and billing","publisher":"vendor","quote":"The spend limit resets in the next billable period as usual.","supports":"when the spending limit resets"},{"id":"a22","url":"https://axiom.co/pricing","title":"Pricing","publisher":"vendor","quote":"Platform fee","supports":"Axiom Cloud charges a platform fee plus usage"},{"id":"a23","url":"https://axiom.co/terms","title":"Terms of service","publisher":"vendor","quote":"Customer will pay the Authorized Reseller the applicable fees according to the payment terms, fees, refund rights (if any), and associated commercial terms determined by and between Customer","supports":"reseller-billed subscriptions follow the reseller's terms"},{"id":"a24","url":"https://axiom.co/terms","title":"Terms of service","publisher":"vendor","quote":"sent by registered or certified mail (return receipt), or by recognized courier service","supports":"the accepted ways to deliver notice"},{"id":"a25","url":"https://axiom.co/docs/reference/usage-billing","title":"Usage and billing","publisher":"vendor","quote":"You can save on compute spending by pre-purchasing compute credits. This means that you purchase credits in advance at a discount.","supports":"prepaid compute credits are discounted"},{"id":"a26","url":"https://axiom.co/pricing","title":"Pricing","publisher":"vendor","quote":"Compute credit pre-purchase for deeper discounts","supports":"prepaid compute credits on Axiom Cloud"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["When a downgrade takes effect, and how the last period's usage is billed, aren't described in Axiom's docs","Whether deleting the organization also ends billing isn't stated","Axiom's docs say to back up data before deleting an organization but don't describe how to export it","Axiom's terms don't give the address for written notices","Which roles can delete an organization isn't stated","How to cancel a subscription bought through an Authorized Reseller isn't described: Axiom's terms leave payment, fees and refunds to the agreement with the reseller"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked the downgrade, organization deletion and contract routes against Axiom's billing and organization docs and its terms: all confirmed","Added a route for subscriptions bought through an Authorized Reseller, which Axiom's terms describe","Contract route: added recognized courier service, which the terms also accept for written notice","Added prepaid compute credits, sold at a discount, as a way to pay less"]}},"page":"https://stackcut.io/cancel/axiom","json":"https://stackcut.io/exits/axiom.json","evidence":{"packet_revision":"9a7965fca6162af594d648344b9743bc63cbf1ac9725659b480fa473f8ca6944","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"axiom--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"axiom--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"axiom--sales-contract--r3","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"axiom--reseller-or-partner--r4","channel":"reseller_or_partner","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"babbel","name":"Babbel","category":"education_learning","website":"https://www.babbel.com","domains":["babbel.com"],"summary":"On the web, open Profile and settings, then Account Information, and click Cancel auto-renewal; app subscriptions cancel in Apple or Google Play. Cancel at least 48 hours before renewal, as Babbel's terms ask. You keep courses until the term ends; no pro-rata refund in the US.","routes":[{"channel":"direct_web","applies_to":"Babbel subscriptions bought on babbel.com","who":"The Babbel account holder, signed in","method":"self_serve","start_url":"https://my.babbel.com/","steps":[{"do":"Go to babbel.com and log in","expect":null},{"do":"Click the profile icon at the top right and choose Profile and settings","expect":"Account Information"},{"do":"Open Account Information","expect":"Cancel auto-renewal"},{"do":"Choose the subscription and click Cancel auto-renewal","expect":null}],"confirm_by":null,"effective":"At the end of the current term; you keep access to all your courses until the subscription expires","notice":"Cancel at least 48 hours before the term ends, as Babbel's terms ask (its help page says up to the day before renewal). Under the general terms, a plan that has already renewed can be ended at any time with one month's notice","refund":"US terms: you pay through the end of the current term, with no pro-rata refund and no 14-day withdrawal right. Babbel's general terms (the UK and Brazil versions vary) give a 14-day right of withdrawal and a pro rata refund when a renewed plan ends mid-billing cycle","fees":"Brazil terms: cancelling before the end of the first term may cost a penalty of 10% of the remaining value","source_ids":["s1","s2","s3","s4","s10","s11","s12","s21","s22","s23","s24","s25","s26"]},{"channel":"apple_app_store","applies_to":"Babbel subscriptions bought in the Babbel app on an iPhone or iPad (billed by Apple)","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":"https://account.apple.com/account/manage/section/subscriptions","steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then Babbel","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription and confirm","expect":null}],"confirm_by":"In Subscriptions there is no Cancel button, or an expiration message in red text","effective":"Babbel says you keep access to your courses until the subscription expires","notice":"Cancel by the day before the renewal date; to avoid paying after an Apple free trial, cancel at least 24 hours before it ends","refund":null,"fees":null,"source_ids":["s1","s4","s8","s9","s15","s16","s17"]},{"channel":"google_play","applies_to":"Babbel subscriptions bought in the Babbel app on Android (billed by Google Play)","who":"The Google Account that bought the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Open the Google Play Store and tap the profile icon at the top right","expect":"Payment and subscriptions"},{"do":"Choose Payment and subscriptions, then Subscriptions","expect":"Babbel"},{"do":"Select Babbel and tap Cancel subscription","expect":null}],"confirm_by":"Google Play offers Resubscribe for the subscription once it is cancelled","effective":"You can keep using the subscription for the time you have already paid","notice":"Babbel says you can cancel up to the day before the renewal date","refund":null,"fees":null,"source_ids":["s1","s5","s6","s7","s18","s19"]}],"pay_less":[{"type":"annual_billing","what":"Babbel sells several renewal periods (and a Lifetime plan); its pricing pages show each plan as a monthly rate to highlight the value of longer plans","evidence":"documented","source_ids":["s13"]}],"export":[],"after_cancel":{"access_until":"The end of the current subscription term","data_kept":null,"you_lose":["Access to your Babbel courses once the subscription expires"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["On the web the button is Cancel auto-renewal, under Profile and settings > Account Information","If you bought through the Apple App Store, cancel that subscription before switching to another Babbel plan to avoid further charges","Uninstalling the app does not cancel a Google Play subscription"]},"sources":[{"id":"s1","url":"https://support.babbel.com/hc/en-us/articles/205600298-Canceling-a-subscription","title":"Canceling a subscription","publisher":"vendor","quote":"you can easily cancel your subscription at any time up to the day before the renewal date","supports":"cancel deadline"},{"id":"s2","url":"https://support.babbel.com/hc/en-us/articles/205600298-Canceling-a-subscription","title":"Canceling a subscription","publisher":"vendor","quote":"Click on the profile icon in the top right corner and choose Profile and settings","supports":"where the web flow starts"},{"id":"s3","url":"https://support.babbel.com/hc/en-us/articles/205600298-Canceling-a-subscription","title":"Canceling a subscription","publisher":"vendor","quote":"Choose the subscription and click the Cancel auto-renewal button","supports":"the web cancel button"},{"id":"s4","url":"https://support.babbel.com/hc/en-us/articles/205600298-Canceling-a-subscription","title":"Canceling a subscription","publisher":"vendor","quote":"you will still have access to all of your courses until your subscription expires","supports":"when access ends"},{"id":"s5","url":"https://support.babbel.com/hc/en-us/articles/205600298-Canceling-a-subscription","title":"Canceling a subscription","publisher":"vendor","quote":"Open the Google Play Store and tap the profile icon in the top right corner","supports":"the Google Play route"},{"id":"s6","url":"https://support.babbel.com/hc/en-us/articles/205600298-Canceling-a-subscription","title":"Canceling a subscription","publisher":"vendor","quote":"Choose Payment and subscriptions and then Subscriptions","supports":"the Google Play menu names"},{"id":"s7","url":"https://support.babbel.com/hc/en-us/articles/205600298-Canceling-a-subscription","title":"Canceling a subscription","publisher":"vendor","quote":"Select Babbel and click Cancel subscription","supports":"the Google Play cancel button"},{"id":"s8","url":"https://support.babbel.com/hc/en-us/articles/205600298-Canceling-a-subscription","title":"Canceling a subscription","publisher":"vendor","quote":"Go to Settings on your iPhone or iPad and tap your name","supports":"the Apple route"},{"id":"s9","url":"https://support.babbel.com/hc/en-us/articles/205600298-Canceling-a-subscription","title":"Canceling a subscription","publisher":"vendor","quote":"Select Babbel and confirm the cancellation","supports":"the Apple confirm step"},{"id":"s10","url":"https://www.babbel.com/legal/terms?locale=en","title":"Babbel End User Terms (United States of America)","publisher":"vendor","quote":"with forty-eight (48) hours' prior written notice for Paid Services other than Virtual Classroom Services","supports":"US notice period"},{"id":"s11","url":"https://www.babbel.com/legal/terms?locale=en","title":"Babbel End User Terms (United States of America)","publisher":"vendor","quote":"Babbel is not obligated to provide you with a pro-rata refund of your payment for the applicable service term upon cancellation.","supports":"no pro-rata refund in the US"},{"id":"s12","url":"https://www.babbel.com/legal/terms?locale=en","title":"Babbel End User Terms (United States of America)","publisher":"vendor","quote":"You shall be responsible for the charges through the end of the then-current service term","supports":"you pay to the end of the term"},{"id":"s13","url":"https://support.babbel.com/hc/en-us/articles/19650417983378-Pricing","title":"Pricing","publisher":"vendor","quote":"On our pricing pages, we break down the total cost of our subscriptions into a monthly rate to highlight the value of longer-term subscriptions.","supports":"longer plans as a cheaper way to keep it"},{"id":"s14","url":"https://support.babbel.com/hc/en-us/articles/205600368-Changing-your-subscription","title":"Changing your subscription","publisher":"vendor","quote":"If your original subscription was bought via the Apple App Store, you always need to cancel it before changing your subscription to avoid any further charges.","supports":"the plan-switch tip for Apple subscribers"},{"id":"s15","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"s16","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"s17","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.","supports":"trial notice on Apple"},{"id":"s18","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when access ends on Google Play"},{"id":"s19","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"For the subscription you want to restart, click Resubscribe.","supports":"a cancelled Google Play subscription shows Resubscribe"},{"id":"s20","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"Important: When you uninstall an app, your subscription won't cancel.","supports":"the uninstall tip"},{"id":"s21","url":"https://www.babbel.com/legal/terms?locale=en","title":"Babbel Terms & Conditions (general terms)","publisher":"vendor","quote":"During the Renewal Service Term any Order may be terminated by Babbel or by you at any time with a one-month notice period.","supports":"one month's notice once a plan has renewed (general terms)"},{"id":"s22","url":"https://www.babbel.com/legal/terms?locale=en","title":"Babbel Terms & Conditions (general terms)","publisher":"vendor","quote":"In case of a termination before the end of a billing cycle, Babbel will provide you with a pro rata refund of Service Fees","supports":"pro rata refund after renewal (general terms)"},{"id":"s23","url":"https://www.babbel.com/legal/terms?locale=en","title":"Babbel Terms & Conditions (general terms)","publisher":"vendor","quote":"You have the right to withdraw from this contract within 14 days without giving any reason.","supports":"14-day right of withdrawal (general terms)"},{"id":"s24","url":"https://www.babbel.com/legal/terms?locale=en","title":"Babbel End User Terms (United States of America)","publisher":"vendor","quote":"Clause 20 shall not apply.","supports":"the US version drops the withdrawal clause"},{"id":"s25","url":"https://www.babbel.com/legal/terms?locale=en","title":"Babbel Terms & Conditions (general terms)","publisher":"vendor","quote":"by no later than forty-eight (48) hours prior to the end of the Initial Service Term for Paid Services other than Virtual Classroom Services","supports":"48 hours' notice in the general terms"},{"id":"s26","url":"https://www.babbel.com/legal/terms?locale=en","title":"Babbel Terms & Conditions (Brazil)","publisher":"vendor","quote":"If you decide to cancel an Order for Paid Services before the end of the Initial Service Period, you may be asked to pay a penalty of 10% of the remaining value of the Order.","supports":"Brazil early-cancellation penalty"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["How to confirm a web cancellation (email or status) is not documented","No money-back window appears on the help pages read; how the UK and Brazil versions of the terms treat refunds was only partly checked","Current plan prices aren't confirmed: Babbel lists them on babbel.com/prices, which couldn't be checked","What Babbel keeps after cancelling, and any data export, are not documented on the pages we read"],"review":{"by":"stackcut-review","on":"2026-10-07","result":"fixed","notes":["Notice: the 48-hour rule is in every version of the terms, not only the US; general terms allow one month's notice after renewal","Refund now adds the general terms' 14-day withdrawal right and pro rata refund after renewal, which the US version excludes","Fees: added the Brazil terms' 10% early-cancellation penalty","Summary now says to cancel at least 48 hours before renewal","Scoped Oct 7 review of the Brazil clause in the current End User Terms: the conditional 10% penalty remains, and the exact quote ends “of the Order.” It applies to cancellation of an Order for Paid Services before the Initial Service Period ends when the Brazil country-specific terms apply. Original checked_on is preserved; this was not a whole-packet recheck."]}},"delete_account":{"url":"https://home.babbel.com/user-profile/settings","difficulty":"medium","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/babbel","json":"https://stackcut.io/exits/babbel.json","localized":[{"language":"de","market":"DE","title":"Babbel kündigen","page":"https://stackcut.io/de/cancel/babbel","checked_on":"2026-10-05"}],"evidence":{"packet_revision":"5efe2b45b042dc72e4abdf8c8d2a00bbd79a4fb8ef54b79f5d4ed6bab2373271","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"babbel--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"babbel--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"babbel--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"backblaze","name":"Backblaze","category":"cloud_storage","website":"https://www.backblaze.com","domains":["backblaze.com"],"summary":"Computer Backup: sign in, delete every backup (Delete Backup erases the backed-up data for good), then delete the unused licenses. B2: delete all files, buckets and app keys, then untick B2 Cloud Storage in My Settings. Gotcha: restore your files first, and monthly plans are never refunded.","routes":[{"channel":"direct_web","label":"Computer Backup","applies_to":"Computer Backup licenses on a personal account, billed monthly, yearly or every 2 years","who":"The account holder","method":"self_serve","start_url":"https://secure.backblaze.com/user_signin.htm","steps":[{"do":"Restore any files you want to keep first (see export): deleting a backup can't be undone","expect":null},{"do":"Sign in at secure.backblaze.com, open Preferences, find the computer in the list and click Delete Backup","expect":"A prompt for your account password"},{"do":"Enter your account password to confirm. Repeat for every backup on the account","expect":null},{"do":"Open Overview and, in the Unused License area at the bottom, click Delete License for each license","expect":null}],"confirm_by":null,"effective":"Deleting a backup irreversibly deletes the backed-up data right away; the subscription is cancelled once no backups or licenses remain","notice":null,"refund":"Monthly plans can be cancelled at any time but aren't refunded; 1-year and 2-year plans can get a full refund if requested within 30 days of subscribing","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10"]},{"channel":"direct_web","label":"B2 Cloud Storage","applies_to":"B2 Cloud Storage (usage-billed); cancelling it doesn't affect Computer Backup","who":"The account holder","method":"self_serve","start_url":"https://secure.backblaze.com/user_signin.htm","steps":[{"do":"Download anything you want to keep, then delete every file in each bucket (in the web UI, select all files and folders and click Delete, or use the b2 delete_file_version API call)","expect":null},{"do":"On the Buckets page, open Bucket Settings and click Delete Bucket for each bucket (a bucket must be empty first)","expect":null},{"do":"Delete any non-master application keys on the App Keys page","expect":null},{"do":"In My Settings, uncheck the box next to B2 Cloud Storage","expect":null}],"confirm_by":null,"effective":"B2 is disabled for the account once its files, buckets and keys are gone and B2 Cloud Storage is unticked","notice":null,"refund":null,"fees":"B2 storage and transaction charges are calculated daily and charged on the monthly anniversary of the date the account was created","source_ids":["s11","s12","s13","s14","s15","s16","s17","s36"]},{"channel":"direct_web","label":"Business Groups","applies_to":"Backblaze Groups whose billing a group administrator manages","who":"The Group administrator","method":"self_serve","start_url":"https://secure.backblaze.com/user_signin.htm","steps":[{"do":"Sign in and go to the Group Management page, then press Edit Group on the group","expect":null},{"do":"Find Dissolve Group near the bottom of the group settings tab and confirm on the next screen","expect":"The Group's total licenses and the unbilled estimate for B2 usage up to dissolution"}],"confirm_by":null,"effective":"Member accounts aren't deleted; members are told to add their own billing method to keep backing up. Group billing information is no longer available","notice":null,"refund":null,"fees":"Any outstanding B2 usage the Group was responsible for is charged a few business days after the final B2 usage data is calculated","source_ids":["s18","s19","s20","s21","s22","s35"]}],"pay_less":[{"type":"seat_reduction","what":"Remove licenses you don't use: Overview, Unused License area, Delete License (a license tied to a backup needs the backup removed first). In Business Groups, unused licenses are deleted automatically at the next renewal","evidence":"documented","source_ids":["s8","s23","s24"]}],"export":[{"data":"Files in a Computer Backup","how":"Sign in, click Restore next to the backup, select the files and folders, and choose a downloadable ZIP, Save Files to B2, or a USB hard drive by mail","format":"ZIP download, a copy in B2, or a USB hard drive","limits":"ZIP restores are limited to 500 GB per request (20 active requests) and stay available for 7 days; Save Files to B2 up to 10 TB; a USB drive holds up to 8 TB and costs $189","source_ids":["s25","s26","s27","s28","s29"]}],"after_cancel":{"access_until":"Deleting a backup or B2 data takes effect immediately; there's no grace period documented","data_kept":"A deleted backup is irreversibly deleted. An account can be deleted entirely once it is inactive, which blocks logins immediately and makes any data in it inaccessible","you_lose":["Every file in a deleted backup (deletion can't be undone)","Logins and access to all data, once the account itself is deleted"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Restore everything you need before deleting a backup: deletion is irreversible","Computer Backup and B2 are cancelled separately: cancelling B2 doesn't touch your backups","Charge disputes must be raised within 45 days of the charge","To delete the whole account it must be inactive, not a member of a group, and not administering a group: then use Delete Account at the top of My Settings","A billing-plan change (monthly, 1-year, 2-year) under Preferences > Plan only takes effect at the next renewal","Download invoices or other account records before deleting the account"]},"sources":[{"id":"s1","url":"https://help.backblaze.com/hc/en-us/articles/217665728-Canceling-and-Deleting-a-Backblaze-Account","title":"Canceling and Deleting a Backblaze Account","publisher":"vendor","quote":"To cancel a personal Online Backup subscription, remove all registered backups and licenses.","supports":"what cancelling Computer Backup means"},{"id":"s2","url":"https://help.backblaze.com/hc/en-us/articles/217665728-Canceling-and-Deleting-a-Backblaze-Account","title":"Canceling and Deleting a Backblaze Account","publisher":"vendor","quote":"Select the \"Delete Backup\" link next to the backup name.","supports":"the Delete Backup step"},{"id":"s3","url":"https://help.backblaze.com/hc/en-us/articles/217665728-Canceling-and-Deleting-a-Backblaze-Account","title":"Canceling and Deleting a Backblaze Account","publisher":"vendor","quote":"In the \"Unused License\" area found at the bottom, select the \"Delete\" link and proceed with the deletion.","supports":"deleting licenses"},{"id":"s4","url":"https://help.backblaze.com/hc/en-us/articles/217665368-Deleting-a-Backup","title":"Deleting a Backup","publisher":"vendor","quote":"Locate the unwanted backup from the list of computers. Click the \"Delete Backup\" link","supports":"where Delete Backup is"},{"id":"s5","url":"https://help.backblaze.com/hc/en-us/articles/217665368-Deleting-a-Backup","title":"Deleting a Backup","publisher":"vendor","quote":"When prompted enter your account password to confirm the deletion","supports":"the password confirmation"},{"id":"s6","url":"https://help.backblaze.com/hc/en-us/articles/217665368-Deleting-a-Backup","title":"Deleting a Backup","publisher":"vendor","quote":"This will irreversibly delete the backed-up data.","supports":"deleting a backup erases its data"},{"id":"s7","url":"https://help.backblaze.com/hc/en-us/articles/217665368-Deleting-a-Backup","title":"Deleting a Backup","publisher":"vendor","quote":"Click on the \"Preferences\" link on the left-hand side navigation","supports":"where the backup list is"},{"id":"s8","url":"https://help.backblaze.com/hc/en-us/articles/217665698-Removing-a-License-from-an-Account","title":"Removing a License from an Account","publisher":"vendor","quote":"In the Unused License area, click the \"Delete License\" link and proceed","supports":"the Delete License step"},{"id":"s9","url":"https://help.backblaze.com/hc/en-us/articles/217665118-Refunds","title":"Refunds","publisher":"vendor","quote":"If you sign up for a monthly subscription, you are welcome to cancel at any time, but we cannot issue any refunds.","supports":"no refunds on monthly plans"},{"id":"s10","url":"https://help.backblaze.com/hc/en-us/articles/217665118-Refunds","title":"Refunds","publisher":"vendor","quote":"However, if you sign up for a 1-year or 2-year plan and decide to cancel, you can request a full refund up to 30 days after subscribing to the service.","supports":"the 30-day refund on longer plans"},{"id":"s11","url":"https://help.backblaze.com/hc/en-us/articles/224854887-How-Do-I-Cancel-My-B2-Account","title":"How Do I Cancel My B2 Account?","publisher":"vendor","quote":"canceling a B2 Cloud Storage account will not affect your personal backup.","supports":"B2 and Computer Backup are separate"},{"id":"s12","url":"https://help.backblaze.com/hc/en-us/articles/224854887-How-Do-I-Cancel-My-B2-Account","title":"How Do I Cancel My B2 Account?","publisher":"vendor","quote":"To cancel your B2 account, first, you must delete all buckets on the account.","supports":"deleting buckets"},{"id":"s13","url":"https://help.backblaze.com/hc/en-us/articles/224854887-How-Do-I-Cancel-My-B2-Account","title":"How Do I Cancel My B2 Account?","publisher":"vendor","quote":"In order to delete a bucket, all files must be removed first.","supports":"buckets must be empty"},{"id":"s14","url":"https://help.backblaze.com/hc/en-us/articles/224854887-How-Do-I-Cancel-My-B2-Account","title":"How Do I Cancel My B2 Account?","publisher":"vendor","quote":"Navigate to the Buckets page and click on 'Bucket Settings'. Inside here, click to 'Delete Bucket'.","supports":"the Delete Bucket step"},{"id":"s15","url":"https://help.backblaze.com/hc/en-us/articles/224854887-How-Do-I-Cancel-My-B2-Account","title":"How Do I Cancel My B2 Account?","publisher":"vendor","quote":"navigate to MySettings and uncheck the box next to B2 Cloud Storage.","supports":"the final B2 step"},{"id":"s16","url":"https://help.backblaze.com/hc/en-us/articles/217665728-Canceling-and-Deleting-a-Backblaze-Account","title":"Canceling and Deleting a Backblaze Account","publisher":"vendor","quote":"To cancel only the B2 cloud storage portion of an account, delete all of the files, buckets, and application keys.","supports":"what stops B2"},{"id":"s17","url":"https://help.backblaze.com/hc/en-us/articles/217665728-Canceling-and-Deleting-a-Backblaze-Account","title":"Canceling and Deleting a Backblaze Account","publisher":"vendor","quote":"after all the files and buckets have been deleted, delete any non-master application keys via the \"App Keys\" page.","supports":"deleting application keys"},{"id":"s18","url":"https://help.backblaze.com/hc/en-us/articles/115000015034-Dissolving-a-Group","title":"Dissolving a Group","publisher":"vendor","quote":"press \"Edit Group\" on the Group that you would like to dissolve","supports":"where group admins start"},{"id":"s19","url":"https://help.backblaze.com/hc/en-us/articles/115000015034-Dissolving-a-Group","title":"Dissolving a Group","publisher":"vendor","quote":"Dissolving a Group does not delete its member accounts","supports":"members keep their accounts"},{"id":"s20","url":"https://help.backblaze.com/hc/en-us/articles/115000015034-Dissolving-a-Group","title":"Dissolving a Group","publisher":"vendor","quote":"will be notified that they need to put a billing method onto their account in order to continue backing up","supports":"members must add billing"},{"id":"s21","url":"https://help.backblaze.com/hc/en-us/articles/115000015034-Dissolving-a-Group","title":"Dissolving a Group","publisher":"vendor","quote":"Any outstanding B2 usage that the Group was responsible for before dissolution will be charged a few business days after the final B2 usage data is calculated.","supports":"the final B2 usage charge"},{"id":"s22","url":"https://help.backblaze.com/hc/en-us/articles/115000015034-Dissolving-a-Group","title":"Dissolving a Group","publisher":"vendor","quote":"Group Billing information will no longer be available once the group is dissolved","supports":"billing records after dissolving"},{"id":"s23","url":"https://help.backblaze.com/hc/en-us/articles/217665698-Removing-a-License-from-an-Account","title":"Removing a License from an Account","publisher":"vendor","quote":"If the license you wish to remove is currently associated with a backup, the backup will first need to be removed","supports":"a license tied to a backup"},{"id":"s24","url":"https://help.backblaze.com/hc/en-us/articles/217665698-Removing-a-License-from-an-Account","title":"Removing a License from an Account","publisher":"vendor","quote":"If there are any unused licenses at the next renewal, those unused licenses will instead be deleted automatically.","supports":"Business Group licenses"},{"id":"s25","url":"https://help.backblaze.com/hc/en-us/articles/217665888-How-to-Create-a-Restore-from-Your-Backblaze-Backup","title":"How to Create a Restore from Your Backblaze Backup","publisher":"vendor","quote":"Select which backup from which you wish to restore data by using the appropriate \"Restore\" button","supports":"starting a restore"},{"id":"s26","url":"https://help.backblaze.com/hc/en-us/articles/217665888-How-to-Create-a-Restore-from-Your-Backblaze-Backup","title":"How to Create a Restore from Your Backblaze Backup","publisher":"vendor","quote":"limited to 500 GB per request","supports":"the ZIP restore limit"},{"id":"s27","url":"https://help.backblaze.com/hc/en-us/articles/217665888-How-to-Create-a-Restore-from-Your-Backblaze-Backup","title":"How to Create a Restore from Your Backblaze Backup","publisher":"vendor","quote":"made available for download for 7 days","supports":"how long a ZIP restore stays available"},{"id":"s28","url":"https://help.backblaze.com/hc/en-us/articles/217665888-How-to-Create-a-Restore-from-Your-Backblaze-Backup","title":"How to Create a Restore from Your Backblaze Backup","publisher":"vendor","quote":"maximum size of a Save Files to B2 restore is 10TB","supports":"the B2 restore limit"},{"id":"s29","url":"https://help.backblaze.com/hc/en-us/articles/217665888-How-to-Create-a-Restore-from-Your-Backblaze-Backup","title":"How to Create a Restore from Your Backblaze Backup","publisher":"vendor","quote":"can contain up to 8 TB max","supports":"the USB drive limit"},{"id":"s30","url":"https://help.backblaze.com/hc/en-us/articles/217665728-Canceling-and-Deleting-a-Backblaze-Account","title":"Canceling and Deleting a Backblaze Account","publisher":"vendor","quote":"Deleting an account will prevent logins to the account immediately, as well as render access to any data within the account inaccessible.","supports":"what deleting the account does"},{"id":"s31","url":"https://help.backblaze.com/hc/en-us/articles/217665728-Canceling-and-Deleting-a-Backblaze-Account","title":"Canceling and Deleting a Backblaze Account","publisher":"vendor","quote":"An account must not be a member of a group, and must not have any groups for which they are an administrator.","supports":"account deletion requirements"},{"id":"s32","url":"https://help.backblaze.com/hc/en-us/articles/217665728-Canceling-and-Deleting-a-Backblaze-Account","title":"Canceling and Deleting a Backblaze Account","publisher":"vendor","quote":"Locate and select the \"Delete Account\" link at the top of the \"My Settings\" page.","supports":"where to delete the account"},{"id":"s33","url":"https://help.backblaze.com/hc/en-us/articles/217665118-Refunds","title":"Refunds","publisher":"vendor","quote":"If you have any dispute regarding charges to your account, you have 45 days from the date of the charge to dispute it.","supports":"the 45-day dispute window"},{"id":"s34","url":"https://help.backblaze.com/hc/en-us/articles/1260805097930-How-to-Change-your-Billing-Plan","title":"How to Change your Billing Plan","publisher":"vendor","quote":"Your newly selected billing plan will take effect at the time of your next renewal.","supports":"when a billing-plan change applies"},{"id":"s35","url":"https://help.backblaze.com/hc/en-us/articles/115000015034-Dissolving-a-Group","title":"Dissolving a Group","publisher":"vendor","quote":"You will see the total licenses that are a part of the Group and also the unbilled estimate","supports":"what the dissolve confirmation screen shows"},{"id":"s36","url":"https://help.backblaze.com/hc/en-us/articles/218514337-Understanding-the-B2-Billing-Page","title":"Understanding the B2 Billing Page","publisher":"vendor","quote":"Charges are calculated based on daily totals, but billing is not due until the monthly anniversary","supports":"how B2 usage is billed"},{"id":"s37","url":"https://help.backblaze.com/hc/en-us/articles/217665728-Canceling-and-Deleting-a-Backblaze-Account","title":"Canceling and Deleting a Backblaze Account","publisher":"vendor","quote":"Should invoices or other account-level data be required for your records, that data should be downloaded prior to deletion.","supports":"download invoices before deleting the account"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Whether a final B2 charge arrives on the next monthly billing date after you disable B2 isn't stated in Backblaze's help center","Backblaze's help-center cancellation articles were last updated in 2022 and 2023, so menu names on the site may have changed since","What happens to a backup when a Computer Backup license lapses without payment isn't described in Backblaze's cancellation help articles","Whether Backblaze's mobile apps sell subscriptions isn't covered in this guide"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked every route, pay_less, export and after_cancel fact against Backblaze's help-center articles; the steps, refunds and limits are confirmed","Quotes: restored the help center's exact wording (double-quoted menu names, full sentences) in nine quotes","Groups: the final B2 charge comes a few business days after the final usage data is calculated, not after dissolving; added what the confirm screen shows","B2: added how usage is billed (calculated daily, charged on the account's monthly anniversary)","Tip: download invoices and account records before deleting the account"]}},"delete_account":{"url":"https://secure.backblaze.com/account_settings.htm","difficulty":"medium","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/backblaze","json":"https://stackcut.io/exits/backblaze.json","evidence":{"packet_revision":"2e69331bba3565133c9fbd1c24e09149c252d60dcec8c925d230222167f498ca","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"backblaze--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"backblaze--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"backblaze--direct-web--r3","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"bamboohr","name":"BambooHR","category":"business_finance","website":"https://www.bamboohr.com","domains":["bamboohr.com"],"summary":"Contact BambooHR to cancel (its Terms list support@bamboohr.com, 801-724-6600 and a legal address). Month-to-Month plans end on the last day of the month you cancel. Extended Terms can't be cancelled mid-term and renew for 12 months without 60 days' notice. Data is deleted 30 days after the plan ends.","routes":[{"channel":"sales_contract","label":"Month-to-Month subscriptions","applies_to":"BambooHR subscriptions with a Month-to-Month Subscription Term in the Order Form","who":"The customer company that holds the subscription","method":"email","start_url":null,"steps":[{"do":"Check your Order Form to confirm your Subscription Term is Month-to-Month","expect":null},{"do":"Download the Customer Data you need (you can still do this for 30 days after the subscription ends)","expect":null},{"do":"Tell BambooHR you are cancelling, using the contacts its Terms give: email support@bamboohr.com or call 801-724-6600 (support is also on toll free 1-866-387-9595, Monday to Friday, 6 AM to 6 PM MT)","expect":null}],"confirm_by":null,"effective":"The last day of the subscription month in which you cancel","notice":null,"refund":"Fees paid are non-refundable unless the agreement or your Order Form says otherwise","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s16"]},{"channel":"sales_contract","label":"Extended Term subscriptions","applies_to":"BambooHR subscriptions with an Extended Term (annual or multi-year) in the Order Form","who":"The customer company that holds the subscription","method":"email","start_url":null,"steps":[{"do":"Find the end date of your current Term in your Order Form","expect":null},{"do":"At least 60 days before the Term expires, tell BambooHR you don't want it to renew: email support@bamboohr.com, call 801-724-6600, or write to Bamboo HR LLC, ATTN: Legal, 42 Future Way, Draper, UT 84020","expect":null},{"do":"Keep paying through the end of the Term, and download your Customer Data before or within 30 days after the Term ends","expect":null}],"confirm_by":null,"effective":"At the end of the current Term","notice":"At least 60 days before the current Term expires; otherwise it renews automatically for another 12 months","refund":"Non-refundable. Only if BambooHR fails to provide the Service and doesn't cure it within 30 days of your written notice can you terminate and get a refund of prepaid fees for the unused part of the Term","fees":"The subscription is non-cancelable until the end of the Term: ending it early without cause or deactivating the Service leaves you owing unpaid fees for the rest of the Term, and the minimum bill (Employee Minimum and Product Minimums) applies for the whole Term regardless of actual usage","source_ids":["s1","s2","s8","s9","s10","s11","s12","s13","s6","s7","s16"]}],"pay_less":[{"type":"student_or_nonprofit","what":"Registered nonprofit organizations get an additional 15% off","evidence":"documented","source_ids":["s17"]},{"type":"bundle","what":"Combining Payroll and Benefits Administration with any plan gets a 15% discount (US-based employees)","evidence":"documented","source_ids":["s18","s26"]},{"type":"downgrade","what":"The Core plan costs a flat $250 USD/mo for companies with 25 employees or fewer. When your Order Form lets you switch plans is not stated","evidence":"documented","source_ids":["s25"]}],"export":[{"data":"Customer Data: everything you or your team provided, entered or uploaded to BambooHR","how":"Download it from the BambooHR Service before the subscription ends, or within 30 days after it expires or is terminated","format":null,"limits":"No download window if BambooHR terminates the subscription for nonpayment or a policy violation; after the 30 days BambooHR deletes the data","source_ids":["s14","s15","s21"]}],"after_cancel":{"access_until":"Month-to-Month: the last day of the subscription month you cancel in; Extended Term: the end of the Term","data_kept":"You can download Customer Data for 30 days after the subscription ends, then BambooHR deletes it. Payroll data and other Customer Data may be kept for 7 years to meet legal and tax requirements for payroll services","you_lose":["Access to your Customer Data after the 30-day download window","The download window entirely, if BambooHR ends the subscription for nonpayment"]},"agent_notes":{"sign_in_needed":false,"phone_or_chat_only":false,"retention_step":null,"tips":["Check the Subscription Term in the Order Form first: Month-to-Month and Extended Term subscriptions cancel differently","The terms make you solely responsible for properly terminating the subscription: get written confirmation from BambooHR","Extended Term: mark the 60-day notice deadline; after it passes, the subscription renews for 12 months","Deactivating the Service during an Extended Term does not stop the fees","BambooHR Payroll's agreement lasts as long as your BambooHR subscription and can only be ended as your Subscription Term allows; keep making payroll payments until BambooHR Payroll stops performing"]},"sources":[{"id":"s1","url":"https://www.bamboohr.com/legal/terms-of-service","title":"BambooHR Terms of Service (last updated September 18, 2026), section 2.3","publisher":"vendor","quote":"You are solely responsible for the proper termination of your subscription.","supports":"the customer must terminate properly"},{"id":"s2","url":"https://www.bamboohr.com/legal/terms-of-service","title":"BambooHR Terms of Service (last updated September 18, 2026), section 2.3","publisher":"vendor","quote":"Your termination options depend on the Subscription Term you selected in your Order Form","supports":"the Order Form decides the route"},{"id":"s3","url":"https://www.bamboohr.com/legal/terms-of-service","title":"BambooHR Terms of Service (last updated September 18, 2026), section 2.3","publisher":"vendor","quote":"You may terminate your subscription at any time.","supports":"Month-to-Month plans cancel any time"},{"id":"s4","url":"https://www.bamboohr.com/legal/terms-of-service","title":"BambooHR Terms of Service (last updated September 18, 2026), section 2.3","publisher":"vendor","quote":"The effective date of any such termination will be the last day of the subscription month in which you canceled your subscription.","supports":"when a Month-to-Month cancellation takes effect"},{"id":"s5","url":"https://www.bamboohr.com/legal/terms-of-service","title":"BambooHR Terms of Service (last updated September 18, 2026)","publisher":"vendor","quote":"Except as expressly provided in this Agreement or an applicable Order Form, all fees paid to BambooHR are non-refundable.","supports":"the refund policy"},{"id":"s6","url":"https://www.bamboohr.com/legal/terms-of-service","title":"BambooHR Terms of Service (last updated September 18, 2026)","publisher":"vendor","quote":"If you have any questions about the Service or this Agreement, you may call us at 801-724-6600, email us at support@bamboohr.com, or write to us at","supports":"how to contact BambooHR"},{"id":"s7","url":"https://www.bamboohr.com/legal/terms-of-service","title":"BambooHR Terms of Service (last updated September 18, 2026)","publisher":"vendor","quote":"42 Future Way","supports":"the mailing address (Bamboo HR LLC, ATTN: Legal, Draper, UT 84020)"},{"id":"s8","url":"https://www.bamboohr.com/legal/terms-of-service","title":"BambooHR Terms of Service (last updated September 18, 2026)","publisher":"vendor","quote":"if you do not want your existing term to automatically renew, you must provide BambooHR a minimum of sixty (60) days notice before the expiration of your existing Term.","supports":"the 60-day notice (Extended Term Subscriptions)"},{"id":"s9","url":"https://www.bamboohr.com/legal/terms-of-service","title":"BambooHR Terms of Service (last updated September 18, 2026)","publisher":"vendor","quote":"your subscription to the service will automatically renew for twelve (12) month terms upon the expiration","supports":"Extended Terms renew for 12 months"},{"id":"s10","url":"https://www.bamboohr.com/legal/terms-of-service","title":"BambooHR Terms of Service (last updated September 18, 2026), section 2.3","publisher":"vendor","quote":"your subscription is non-cancelable until the end of the Term","supports":"Extended Terms can't be cancelled mid-term"},{"id":"s11","url":"https://www.bamboohr.com/legal/terms-of-service","title":"BambooHR Terms of Service (last updated September 18, 2026), section 2.3","publisher":"vendor","quote":"If you attempt to terminate this Agreement without cause or you deactivate the Service, you will owe any unpaid fees for the remainder of the term.","supports":"fees owed if you end early or deactivate"},{"id":"s12","url":"https://www.bamboohr.com/legal/terms-of-service","title":"BambooHR Terms of Service (last updated September 18, 2026), section 2.3","publisher":"vendor","quote":"BambooHR will provide you with a refund of any fees that have been paid in advance for the remaining, unused portion","supports":"the refund after BambooHR's uncured breach"},{"id":"s13","url":"https://www.bamboohr.com/legal/terms-of-service","title":"BambooHR Terms of Service (last updated September 18, 2026), section 5.6","publisher":"vendor","quote":"Your minimum bill will be based on the Employee Minimum and all applicable Product Minimums for the duration of the Extended Term Subscription, regardless of actual usage","supports":"the minimum bill"},{"id":"s14","url":"https://www.bamboohr.com/legal/terms-of-service","title":"BambooHR Terms of Service (last updated September 18, 2026), section 2.5","publisher":"vendor","quote":"for thirty (30) days after the effective date of expiration or termination of your subscription.","supports":"the 30-day download window"},{"id":"s15","url":"https://www.bamboohr.com/legal/terms-of-service","title":"BambooHR Terms of Service (last updated September 18, 2026), section 2.5","publisher":"vendor","quote":"shall have no obligation to maintain any Customer Data and shall thereafter, unless legally prohibited from doing so, or required pursuant to Additional Terms, delete all of your Customer Data","supports":"deletion after the 30 days"},{"id":"s16","url":"https://www.bamboohr.com/contact","title":"Contact BambooHR","publisher":"vendor","quote":"Monday to Friday from 6 AM to 6 PM MT","supports":"support hours (toll free 1-866-387-9595)"},{"id":"s17","url":"https://www.bamboohr.com/pricing","title":"BambooHR pricing","publisher":"vendor","quote":"an additional 15% off to registered nonprofit organizations","supports":"the nonprofit discount"},{"id":"s18","url":"https://www.bamboohr.com/pricing","title":"BambooHR pricing","publisher":"vendor","quote":"Get a 15% discount when you combine Payroll and Benefits Administration with any plan","supports":"the bundle discount"},{"id":"s19","url":"https://www.bamboohr.com/pricing","title":"BambooHR pricing","publisher":"vendor","quote":"Choose flexible month-to-month terms or an extended term for added certainty.","supports":"month-to-month terms are offered"},{"id":"s20","url":"https://www.bamboohr.com/legal/terms-of-service","title":"BambooHR Terms of Service (last updated September 18, 2026), section 2.5","publisher":"vendor","quote":"BambooHR may maintain your payroll data or other Customer Data for seven (7) years, as is necessary to fulfill the legal and tax requirements for its payroll services","supports":"payroll data kept for 7 years"},{"id":"s21","url":"https://www.bamboohr.com/legal/terms-of-service","title":"BambooHR Terms of Service (last updated September 18, 2026), section 2.5","publisher":"vendor","quote":"other than in instances where it is terminated by BambooHR for your nonpayment or violation of Sections 4.1, 4.2 or 13","supports":"no download window after termination for nonpayment"},{"id":"s22","url":"https://www.bamboohr.com/legal/payroll-services-agreement","title":"BambooHR Payroll Services Agreement","publisher":"vendor","quote":"This Agreement may only be terminated as permitted by your Subscription Term under the BambooHR Terms of Service.","supports":"payroll ends with the BambooHR subscription term"},{"id":"s23","url":"https://www.bamboohr.com/legal/payroll-services-agreement","title":"BambooHR Payroll Services Agreement","publisher":"vendor","quote":"Customer must continue all payments covered by this Agreement until BambooHR Payroll ceases its performance hereunder.","supports":"keep funding payroll until it stops"},{"id":"s24","url":"https://www.bamboohr.com/legal/payroll-services-agreement","title":"BambooHR Payroll Services Agreement","publisher":"vendor","quote":"BambooHR will maintain Customer information and records as long as necessary to comply with any tax assessment, collection or levy under applicable law","supports":"payroll records kept for tax purposes"},{"id":"s25","url":"https://www.bamboohr.com/pricing","title":"BambooHR pricing","publisher":"vendor","quote":"For companies with 25 employees or fewer, our HR software pricing is charged at a monthly flat rate of $250 USD/mo for Core","supports":"the Core flat price for companies with 25 employees or fewer"},{"id":"s26","url":"https://www.bamboohr.com/pricing","title":"BambooHR pricing","publisher":"vendor","quote":"currently only available for employees based in the US","supports":"the bundle discount covers US-based employees only"},{"id":"s27","url":"https://www.bamboohr.com/legal/payroll-services-agreement","title":"BambooHR Payroll Services Agreement, section 11","publisher":"vendor","quote":"This Agreement will remain in effect as long as Customer has an active subscription for the Service.","supports":"the payroll agreement lasts as long as the BambooHR subscription"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["BambooHR's Terms don't say how cancellation or non-renewal notice must be sent; the routes use the support email, phone and legal address the Terms give for questions about the agreement","Any in-app cancel steps, and the export steps and file formats, aren't on BambooHR's public website; they would be in BambooHR's help center (help.bamboohr.com)","Whether BambooHR Payroll files the remaining quarterly and year-end tax returns and W-2s after you leave is not stated in the Payroll Services Agreement","No confirmation email or account status after cancelling is documented"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"partial","notes":["Re-checked both routes against BambooHR's Terms (updated September 18, 2026): Month-to-Month and Extended Term rules, 60-day notice, 12-month renewal, refunds and minimums confirmed","who: dropped 'an account administrator', which no BambooHR page says","Extended Term fees: the minimum bill applies 'regardless of actual usage', as the Terms say","Core price re-copied with the pricing page's full sentence (25 employees or fewer, $250 USD/mo)","Bundle discount: added the pricing page's US-employees condition; export now cites the nonpayment exception","Payroll tip reworded to the Payroll Services Agreement's terms","How notice must be sent and any in-app steps remain unconfirmed"]}},"page":"https://stackcut.io/cancel/bamboohr","json":"https://stackcut.io/exits/bamboohr.json","evidence":{"packet_revision":"ec17e47cc3f78d1dc8f37e2b63671690830d0e3dd0e4f3ad8433578c91d0a962","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"bamboohr--sales-contract--r1","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"bamboohr--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"bannerbear","name":"Bannerbear","category":"design_creative","website":"https://www.bannerbear.com","domains":["bannerbear.com"],"summary":"Click your avatar (bottom left), Billing, Cancel Subscription, then choose Cancel at end of billing period or Cancel now. Gotcha: cancelling deletes all projects, templates and images (at period end, or at once with Cancel now); re-subscribe and contact support within 30 days to restore.","routes":[{"channel":"direct_web","applies_to":"Bannerbear paid plans (Automate, Scale, Enterprise) billed by Bannerbear","who":"The account holder, signed in to Bannerbear (the help page names no specific role)","method":"self_serve","start_url":null,"steps":[{"do":"Click your avatar in the bottom left corner, then select Billing","expect":"Cancel Subscription"},{"do":"Click Cancel Subscription","expect":"Cancel at end of billing period or Cancel now"},{"do":"Choose Cancel at end of billing period to keep your data and API access until the period ends, or Cancel now to end everything immediately","expect":null}],"confirm_by":null,"effective":"Cancel at end of billing period: the subscription and data stay until the period ends, then data is deleted and API access stops. Cancel now: the subscription ends, data is deleted and API access stops immediately","notice":"Subscriptions renew automatically at the end of each period unless cancelled","refund":"Paid subscription fees are non-refundable except where required by law; Bannerbear may consider refund requests case by case","fees":"Bandwidth over the monthly allowance is billed as an overage at $0.15 per GB","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10"]}],"pay_less":[{"type":"downgrade","what":"Switch to a cheaper plan: avatar, Billing, Upgrade Plan / Billing, Update subscription, pick the plan and hit Continue. Unused credits don't carry over, so downgrade on or before the 1st, when monthly credits reset","evidence":"documented","source_ids":["s11","s12","s13","s14"]}],"export":[{"data":"Generated images and videos (job outputs)","how":"Through the API: poll GET /v5/tool_jobs/:uid; once the job is completed, the finished file URLs are under outputs. Download what you need before the plan ends","format":null,"limits":"Projects, templates and images are deleted when the plan is cancelled","source_ids":["s15","s16","s5"]},{"data":"Image outputs stored in your own S3 bucket","how":"Connect your own S3 bucket; it is then used instead of Bannerbear's default CDN for image outputs","format":null,"limits":"Enterprise tier plans","source_ids":["s17","s18"]}],"after_cancel":{"access_until":"The end of the billing period (Cancel at end of billing period), or immediately (Cancel now)","data_kept":"All projects, templates and images are deleted when the plan ends; you can restore them by re-subscribing and contacting Customer Support within 30 days of the deletion","you_lose":["API access","All projects, templates and generated images"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Pick Cancel at end of billing period unless you want everything gone at once: Cancel now deletes data and stops API access immediately","Save generated files and any templates you need first: cancelling deletes projects, templates and images, and restoring means re-subscribing and contacting support within 30 days","The Terms also allow cancelling the renewal by contacting the company","The free trial (30 API credits) needs no credit card"]},"sources":[{"id":"s1","url":"https://www.bannerbear.com/v5/help/articles/515-how-do-i-cancel-my-paid-plan/","title":"How do I cancel my paid plan?","publisher":"vendor","quote":"You can cancel your Bannerbear subscription at any time.","supports":"cancel any time"},{"id":"s2","url":"https://www.bannerbear.com/v5/help/articles/515-how-do-i-cancel-my-paid-plan/","title":"How do I cancel my paid plan?","publisher":"vendor","quote":"Click your avatar located at the bottom left corner","supports":"where the flow starts"},{"id":"s3","url":"https://www.bannerbear.com/v5/help/articles/515-how-do-i-cancel-my-paid-plan/","title":"How do I cancel my paid plan?","publisher":"vendor","quote":"Click Cancel Subscription","supports":"the cancel button"},{"id":"s4","url":"https://www.bannerbear.com/v5/help/articles/515-how-do-i-cancel-my-paid-plan/","title":"How do I cancel my paid plan?","publisher":"vendor","quote":"Cancel at end of billing period - Your subscription and data will remain until the end of your current billing period","supports":"the end-of-period option"},{"id":"s5","url":"https://www.bannerbear.com/v5/help/articles/515-how-do-i-cancel-my-paid-plan/","title":"How do I cancel my paid plan?","publisher":"vendor","quote":"Your subscription and data will remain until the end of your current billing period, after which your data will be deleted and your API access stopped.","supports":"data deleted and API stopped at period end"},{"id":"s6","url":"https://www.bannerbear.com/v5/help/articles/515-how-do-i-cancel-my-paid-plan/","title":"How do I cancel my paid plan?","publisher":"vendor","quote":"Cancel now - Your subscription will be canceled immediately, your data deleted, and your API access stopped.","supports":"the immediate option"},{"id":"s7","url":"https://www.bannerbear.com/terms/","title":"Bannerbear Terms and Conditions","publisher":"vendor","quote":"At the end of each period, Your Subscription will automatically renew under the exact same conditions unless You cancel it or the Company cancels it.","supports":"automatic renewal"},{"id":"s8","url":"https://www.bannerbear.com/terms/","title":"Bannerbear Terms and Conditions","publisher":"vendor","quote":"Except when required by law, paid Subscription fees are non-refundable.","supports":"the refund policy"},{"id":"s9","url":"https://www.bannerbear.com/terms/","title":"Bannerbear Terms and Conditions","publisher":"vendor","quote":"Certain refund requests for Subscriptions may be considered by the Company on a case-by-case basis and granted at the sole discretion of the Company.","supports":"case-by-case refunds"},{"id":"s10","url":"https://www.bannerbear.com/v5/help/articles/525-what-if-i-go-over-my-limit/","title":"What if I go over my limit?","publisher":"vendor","quote":"Going over your monthly bandwidth will lead to overage charges, which is charged at $0.15 per GB.","supports":"bandwidth overage"},{"id":"s11","url":"https://www.bannerbear.com/v5/help/articles/506-how-do-i-upgrade-downgrade-my-plan/","title":"How do I upgrade / downgrade my plan?","publisher":"vendor","quote":"Click on Upgrade Plan / Billing","supports":"where to change plans"},{"id":"s12","url":"https://www.bannerbear.com/v5/help/articles/506-how-do-i-upgrade-downgrade-my-plan/","title":"How do I upgrade / downgrade my plan?","publisher":"vendor","quote":"Select the plan you'd like to switch to and hit Continue","supports":"choosing a lower plan"},{"id":"s13","url":"https://www.bannerbear.com/v5/help/articles/506-how-do-i-upgrade-downgrade-my-plan/","title":"How do I upgrade / downgrade my plan?","publisher":"vendor","quote":"All unused credits will not carry over when you downgrade your subscription.","supports":"credits don't carry over"},{"id":"s14","url":"https://www.bannerbear.com/v5/help/articles/506-how-do-i-upgrade-downgrade-my-plan/","title":"How do I upgrade / downgrade my plan?","publisher":"vendor","quote":"It's best to use your remaining credits before downgrading, or apply the downgrade on or before the 1st of the following month to coincide with the monthly credit reset.","supports":"when to downgrade"},{"id":"s15","url":"https://www.bannerbear.com/v5/help/articles/562-how-do-i-retrieve-a-job-output/","title":"How do I retrieve a job output?","publisher":"vendor","quote":"Retrieve a completed job by polling the GET /v5/tool_jobs/:uid endpoint.","supports":"retrieving outputs by API"},{"id":"s16","url":"https://www.bannerbear.com/v5/help/articles/562-how-do-i-retrieve-a-job-output/","title":"How do I retrieve a job output?","publisher":"vendor","quote":"Once status is completed, the finished file URLs are available under outputs.","supports":"where the file URLs are"},{"id":"s17","url":"https://www.bannerbear.com/v5/help/articles/556-connect-bannerbear-to-my-own-cloud-storage/","title":"Connect Bannerbear to my own Cloud Storage","publisher":"vendor","quote":"On the Enterprise tier plans, you can connect your own S3 bucket.","supports":"own S3 bucket on Enterprise"},{"id":"s18","url":"https://www.bannerbear.com/v5/help/articles/556-connect-bannerbear-to-my-own-cloud-storage/","title":"Connect Bannerbear to my own Cloud Storage","publisher":"vendor","quote":"This bucket will then be used instead of the Bannerbear default CDN for image outputs.","supports":"outputs go to your bucket"},{"id":"s19","url":"https://www.bannerbear.com/v5/help/articles/531-what-happens-when-my-plan-is-canceled/","title":"What happens when my plan is canceled?","publisher":"vendor","quote":"When a paid plan is canceled, all related projects, templates, and images will be deleted.","supports":"what is deleted"},{"id":"s20","url":"https://www.bannerbear.com/v5/help/articles/531-what-happens-when-my-plan-is-canceled/","title":"What happens when my plan is canceled?","publisher":"vendor","quote":"You can restore your project data by re-subscribing and reaching out to Customer Support within 30 days of your data being deleted.","supports":"the 30-day restore window"},{"id":"s21","url":"https://www.bannerbear.com/terms/","title":"Bannerbear Terms and Conditions","publisher":"vendor","quote":"You may cancel Your Subscription renewal either through Your Account settings page or by contacting the Company.","supports":"cancelling by contacting the company"},{"id":"s22","url":"https://www.bannerbear.com/pricing/","title":"Bannerbear pricing","publisher":"vendor","quote":"start a free trial with 30 API Credits","supports":"the free trial"},{"id":"s23","url":"https://www.bannerbear.com/pricing/","title":"Bannerbear pricing","publisher":"vendor","quote":"no credit card required","supports":"the trial needs no card"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Who can cancel on accounts with team members isn't documented","The Terms allow cancelling by contacting the company, but the contact channel wasn't confirmed, so it isn't listed as a route","Bannerbear's help doesn't describe exporting templates, or the formats of generated files","Whether the cancel flow asks for a reason or shows an offer isn't documented"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"ok","notes":["Re-checked the cancel, downgrade and cancellation-effects articles, the Terms and pricing (all quotes verbatim): nothing needed changing"]}},"stackcut":{"vendor_id":"bannerbear","name":"Bannerbear","recipes":[{"id":"image-templates","title":"Fixed-template image generation","best_year_one_net":748}]},"page":"https://stackcut.io/cancel/bannerbear","json":"https://stackcut.io/exits/bannerbear.json","evidence":{"packet_revision":"094927ffcb98697fd0892cf520045db843945abd9f34dbc4c0eff7527c3e7c00","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"bannerbear--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"basecamp","name":"Basecamp","category":"productivity","website":"https://basecamp.com","domains":["basecamp.com","basecamp-help.com","37signals.com"],"summary":"The account owner cancels in Adminland: scroll to Owner Actions, click Cancel this account, then confirm. Cancelling is immediate: the account locks at once and its data is deleted after 30 days, so export first. Unused monthly time isn't prorated automatically (ask support); annual packages get the difference back.","routes":[{"channel":"direct_web","label":"Basecamp (current version)","applies_to":"Current Basecamp accounts on any paid package (Freelancer, Studio, Pro, Unlimited), billed monthly or annually","who":"An account owner (admins can't cancel; Basecamp can't cancel at anyone else's request)","method":"self_serve","start_url":"https://launchpad.37signals.com/signin","steps":[{"do":"Export your data first, and wait until the download has finished","expect":null},{"do":"From the Home page, click the Adminland button on the left side","expect":"Owner Actions"},{"do":"Scroll down to Owner Actions and click Cancel this account","expect":null},{"do":"Confirm on the following page","expect":null}],"confirm_by":"The account can no longer be opened; Basecamp says it won't bill you again once you cancel","effective":"Immediately: the account becomes inaccessible at once and its data is scheduled for deletion","notice":null,"refund":"Unused time isn't prorated automatically; if you haven't used the account in months or just started a new billing cycle, contact support for a fair refund. Cancelling an annual package prorates the difference back to your credit card. Lump sum (prepaid) payments are not refundable","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s10","s11","s12","s13","s21","s38"]},{"channel":"direct_web","label":"Basecamp 2 (legacy)","applies_to":"Accounts still on Basecamp 2","who":"The Account Owner or a Billing Liaison","method":"self_serve","start_url":"https://launchpad.37signals.com/signin","steps":[{"do":"Click Account, then scroll to the bottom of the page","expect":null},{"do":"Choose to cancel the account (or to pause it, if it is billed monthly)","expect":null}],"confirm_by":null,"effective":"Immediately: you won't be charged again and the account becomes inaccessible; data is permanently deleted after 30 days","notice":null,"refund":"Unused time isn't prorated automatically; contact support for a fair refund if you haven't used the account in months or just started a new billing cycle","fees":null,"source_ids":["s25","s26","s27","s28","s10","s38"]},{"channel":"direct_web","label":"Basecamp Classic (legacy)","applies_to":"Accounts still on Basecamp Classic","who":"The account owner","method":"self_serve","start_url":"https://launchpad.37signals.com/signin","steps":[{"do":"Go to the Dashboard and click the Account tab","expect":"Need to cancel your account?"},{"do":"On the Account page, scroll to the section Need to cancel your account? and click the link Please cancel my account.","expect":null}],"confirm_by":null,"effective":"Immediately: you won't be charged again and the account becomes inaccessible","notice":null,"refund":"Not automatic; contact support for a fair refund","fees":null,"source_ids":["s8","s10","s29","s30","s31","s32","s38"]}],"pay_less":[{"type":"downgrade","what":"Move from one paid package to a cheaper paid package (Freelancer, Studio, Pro) if your usage fits; the owner changes the plan in Adminland under Handle billing, invoices, packages, and upgrades, and the new rate starts from the next billing cycle","evidence":"documented","source_ids":["s14","s15","s19","s20"]},{"type":"free_plan","what":"Basecamp's Free plan: one free project for personal use (the pricing page doesn't say whether a paid account can switch to it)","evidence":"documented","source_ids":["s16","s14"]},{"type":"student_or_nonprofit","what":"Registered 501(c)(3) nonprofits get 10% off; Basecamp is free for K-12, homeschoolers and universities when used for class work only","evidence":"documented","source_ids":["s17","s18"]},{"type":"pause","what":"Basecamp 2 accounts billed monthly can be paused free for 6 months (then $10/month plus any extra storage) instead of cancelled","evidence":"documented","source_ids":["s33","s37"]}],"export":[{"data":"Individual projects, a selection, or the entire account (active and archived projects, including ones you haven't been added to); Ping conversations can be exported separately","how":"The account owner clicks the Adminland button on the Home page, selects Export data from this account, picks the projects and starts the export; an email arrives when it's ready to download","format":"A full HTML copy","limits":"Account owners only. Exports can take a while for large accounts; if you cancel mid-download the export won't complete, so let it finish before cancelling","source_ids":["s22","s23","s24","s34","s35"]}],"after_cancel":{"access_until":"Cancellation is immediate: the account is inaccessible as soon as you cancel","data_kept":"Content is permanently deleted from Basecamp's servers 30 days after cancellation and from backups within 60 days; contact support within 30 days to get back in","you_lose":["Access to the account, for you and everyone on it, immediately","All projects, files and messages once they are deleted (30 days; 60 days for backups)"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Only an account owner can cancel; if the owner is unavailable, transfer ownership (see Owner and Admin Actions) or contact support","Cancelling ends access immediately, not at the end of the billing period: export first and let the download finish","Within 30 days of cancelling, contact support to get back in","Basecamp cancels accounts that have been frozen for 6 months","Monthly plans: ask support about a refund if you just renewed; annual packages are prorated back to the card","Billing and package changes are only available on the web or desktop, not in Basecamp's mobile apps","Basecamp 2: cancelling one account doesn't cancel any other accounts you own"]},"sources":[{"id":"s1","url":"https://5.basecamp-help.com/article/1141-cancel-your-basecamp-account","title":"Cancelling your Basecamp account","publisher":"vendor","quote":"Only account owners can cancel.","supports":"who can cancel"},{"id":"s2","url":"https://5.basecamp-help.com/article/1141-cancel-your-basecamp-account","title":"Cancelling your Basecamp account","publisher":"vendor","quote":"From the Home page, click the ⚿ Adminland button on the left side. Scroll down to Owner Actions and click Cancel this account.","supports":"where the cancel flow is"},{"id":"s3","url":"https://5.basecamp-help.com/article/1141-cancel-your-basecamp-account","title":"Cancelling your Basecamp account","publisher":"vendor","quote":"Confirm on the following page.","supports":"the final confirm step"},{"id":"s4","url":"https://5.basecamp-help.com/article/1141-cancel-your-basecamp-account","title":"Cancelling your Basecamp account","publisher":"vendor","quote":"Cancellation is immediate and permanent. Once canceled, your account is inaccessible and your data is scheduled for deletion.","supports":"cancelling takes effect immediately"},{"id":"s5","url":"https://5.basecamp-help.com/article/1141-cancel-your-basecamp-account","title":"Cancelling your Basecamp account","publisher":"vendor","quote":"Before you cancel, export your data.","supports":"export before cancelling"},{"id":"s6","url":"https://5.basecamp-help.com/article/1141-cancel-your-basecamp-account","title":"Cancelling your Basecamp account","publisher":"vendor","quote":"All account data is permanently deleted after 30 days.","supports":"data deletion after 30 days"},{"id":"s7","url":"https://5.basecamp-help.com/article/1141-cancel-your-basecamp-account","title":"Cancelling your Basecamp account","publisher":"vendor","quote":"If you need to get back in before then, contact support.","supports":"support can restore access within 30 days"},{"id":"s8","url":"https://37signals.com/policies/cancellation","title":"37signals Cancellation Policy","publisher":"vendor","quote":"Our legal responsibility is to account owners, which means we cannot cancel an account at the request of anyone else.","supports":"only account owners can cancel"},{"id":"s9","url":"https://37signals.com/policies/cancellation","title":"37signals Cancellation Policy","publisher":"vendor","quote":"We'll permanently delete the content in your account from our servers 30 days after cancellation, and from our backups within 60 days.","supports":"data retention after cancelling"},{"id":"s10","url":"https://37signals.com/policies/cancellation","title":"37signals Cancellation Policy","publisher":"vendor","quote":"We don't automatically prorate any unused time you may have left","supports":"no automatic proration"},{"id":"s11","url":"https://37signals.com/policies/cancellation","title":"37signals Cancellation Policy","publisher":"vendor","quote":"We won't bill you again once you cancel.","supports":"billing stops on cancel"},{"id":"s12","url":"https://basecamp.com/pricing","title":"Basecamp Pricing","publisher":"vendor","quote":"Yes, you can cancel any time, no questions asked, no forms to fill out, no person to talk to.","supports":"no retention step or contract"},{"id":"s13","url":"https://basecamp.com/pricing","title":"Basecamp Pricing","publisher":"vendor","quote":"If you cancel an annual package, the difference will be prorated back to your credit card","supports":"annual package refunds"},{"id":"s14","url":"https://basecamp.com/pricing","title":"Basecamp Pricing","publisher":"vendor","quote":"Yes, you can downgrade from one paid package to another paid package as long as your usage fits on the lower package","supports":"downgrading between paid packages"},{"id":"s15","url":"https://37signals.com/policies/terms","title":"37signals Terms of Service","publisher":"vendor","quote":"For other upgrades or downgrades in plan level, the new rate starts from the next billing cycle.","supports":"when a downgrade takes effect"},{"id":"s16","url":"https://basecamp.com/pricing","title":"Basecamp Pricing","publisher":"vendor","quote":"One free project for personal use.","supports":"the Free plan"},{"id":"s17","url":"https://basecamp.com/pricing","title":"Basecamp Pricing","publisher":"vendor","quote":"10% off for registered 501(c)(3) non-profits","supports":"the nonprofit discount"},{"id":"s18","url":"https://basecamp.com/pricing","title":"Basecamp Pricing","publisher":"vendor","quote":"100% free for K-12, homeschoolers, or Universities as long as it's used for class work only","supports":"free use for education"},{"id":"s19","url":"https://5.basecamp-help.com/article/1137-handling-billing-and-invoices","title":"Handling Billing and Invoices","publisher":"vendor","quote":"From the Home page, click the ⚿ Adminland button on the left side, then scroll down and select Handle billing, invoices, packages, and upgrades.","supports":"where billing and plan changes are"},{"id":"s20","url":"https://5.basecamp-help.com/article/1137-handling-billing-and-invoices","title":"Handling Billing and Invoices","publisher":"vendor","quote":"Only account owners can access this area.","supports":"only owners manage billing"},{"id":"s21","url":"https://5.basecamp-help.com/article/1137-handling-billing-and-invoices","title":"Handling Billing and Invoices","publisher":"vendor","quote":"Lump sum payments are not refundable.","supports":"prepaid lump sums aren't refunded"},{"id":"s22","url":"https://5.basecamp-help.com/article/1139-export-your-basecamp-data","title":"Export your Basecamp data","publisher":"vendor","quote":"Account owners can export a full HTML copy of Basecamp data at any time.","supports":"who can export, and the format"},{"id":"s23","url":"https://5.basecamp-help.com/article/1139-export-your-basecamp-data","title":"Export your Basecamp data","publisher":"vendor","quote":"individual projects, a selection, or the entire account","supports":"what can be exported"},{"id":"s24","url":"https://5.basecamp-help.com/article/1139-export-your-basecamp-data","title":"Export your Basecamp data","publisher":"vendor","quote":"You'll receive an email when it's ready to download.","supports":"how the export is delivered"},{"id":"s25","url":"https://2.basecamp-help.com/article/243-canceling-and-pausing","title":"Canceling and pausing (Basecamp 2)","publisher":"vendor","quote":"Only the Account Owner or a Billing Liaison can cancel or pause the account.","supports":"who can cancel a Basecamp 2 account"},{"id":"s26","url":"https://2.basecamp-help.com/article/243-canceling-and-pausing","title":"Canceling and pausing (Basecamp 2)","publisher":"vendor","quote":"Click Account, then scroll to the bottom of the page.","supports":"where the Basecamp 2 cancel and pause options are"},{"id":"s27","url":"https://2.basecamp-help.com/article/243-canceling-and-pausing","title":"Canceling and pausing (Basecamp 2)","publisher":"vendor","quote":"Canceling takes effect immediately. You won't be charged again","supports":"Basecamp 2 cancellation is immediate"},{"id":"s28","url":"https://2.basecamp-help.com/article/243-canceling-and-pausing","title":"Canceling and pausing (Basecamp 2)","publisher":"vendor","quote":"the data from your canceled account will be permanently deleted after 30 days","supports":"Basecamp 2 data deletion"},{"id":"s29","url":"https://classic.basecamp-help.com/article/527-cancellation-refund","title":"Classic cancellation & refunds","publisher":"vendor","quote":"Go to the Dashboard and click on the \"Account\" tab","supports":"Basecamp Classic cancel step 1"},{"id":"s30","url":"https://classic.basecamp-help.com/article/527-cancellation-refund","title":"Classic cancellation & refunds","publisher":"vendor","quote":"On the Account page, scroll to the section that says \"Need to cancel your account?\"","supports":"Basecamp Classic cancel step 2"},{"id":"s31","url":"https://classic.basecamp-help.com/article/527-cancellation-refund","title":"Classic cancellation & refunds","publisher":"vendor","quote":"Click the link that says, \"Please cancel my account.\"","supports":"Basecamp Classic cancel step 3"},{"id":"s32","url":"https://classic.basecamp-help.com/article/527-cancellation-refund","title":"Classic cancellation & refunds","publisher":"vendor","quote":"Canceling takes effect immediately — you won't be charged again, and your account will be inaccessible.","supports":"Basecamp Classic cancellation is immediate"},{"id":"s33","url":"https://2.basecamp-help.com/article/243-canceling-and-pausing","title":"Canceling and pausing (Basecamp 2)","publisher":"vendor","quote":"You can pause your account for 6 months, free of charge. After that, it's $10/month plus the amount you pay for extra storage.","supports":"the Basecamp 2 pause option and its cost"},{"id":"s34","url":"https://5.basecamp-help.com/article/1139-export-your-basecamp-data","title":"Export your Basecamp data","publisher":"vendor","quote":"If you cancel mid-download, the export won't complete and you'll need to contact support to retrieve it.","supports":"let the export finish before cancelling"},{"id":"s35","url":"https://5.basecamp-help.com/article/1139-export-your-basecamp-data","title":"Export your Basecamp data","publisher":"vendor","quote":"From the Home page, click the ⚿ Adminland button on the left side, then select Export data from this account.","supports":"where the export is"},{"id":"s36","url":"https://5.basecamp-help.com/article/1141-cancel-your-basecamp-account","title":"Cancelling your Basecamp account","publisher":"vendor","quote":"If your account has been frozen for 6 months, Basecamp will cancel it automatically.","supports":"frozen accounts are cancelled automatically"},{"id":"s37","url":"https://2.basecamp-help.com/article/243-canceling-and-pausing","title":"Canceling and pausing (Basecamp 2)","publisher":"vendor","quote":"Pausing is only available for monthly accounts","supports":"the pause is for monthly Basecamp 2 accounts only"},{"id":"s38","url":"https://37signals.com/policies/cancellation","title":"37signals Cancellation Policy","publisher":"vendor","quote":"if you haven't used your account in months or just started a new billing cycle, contact us for a fair refund.","supports":"when to ask support for a refund"},{"id":"s39","url":"https://5.basecamp-help.com/article/1141-cancel-your-basecamp-account","title":"Cancelling your Basecamp account","publisher":"vendor","quote":"If the current owner is unavailable, see Owner and Admin Actions for information on transferring ownership or contact support.","supports":"what to do when the owner is unavailable"},{"id":"s40","url":"https://5.basecamp-help.com/article/1137-handling-billing-and-invoices","title":"Handling Billing and Invoices","publisher":"vendor","quote":"Handling billing and upgrades is only available on desktop or web browser, it's not available in our mobile apps.","supports":"billing isn't handled in the mobile apps"},{"id":"s41","url":"https://2.basecamp-help.com/article/243-canceling-and-pausing","title":"Canceling and pausing (Basecamp 2)","publisher":"vendor","quote":"Canceling one account will not cancel any other accounts you own.","supports":"other Basecamp 2 accounts keep billing"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["The wording of the Basecamp 5 confirmation page, and any confirmation email, is not documented","The Basecamp 2 help page doesn't name the cancel or pause link at the bottom of the Account page","Whether the current Basecamp offers a pause option is not documented (only Basecamp 2 does)"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked all three routes, pay_less, export and after_cancel against Basecamp's help pages, the 37signals policies and the pricing page; route facts confirmed","Free plan: the pricing page doesn't say a paid account can switch to Free, so the item no longer says 'move to'","Owner unavailable: the help page says transfer ownership or contact support (it had said support transfers ownership)","Added: billing isn't handled in the mobile apps (so no app-store route), and cancelling one Basecamp 2 account leaves other accounts billing","Dropped 'paid by card' from who the main route covers: no page limits it to card payers"]}},"delete_account":{"url":"https://3.basecamp-help.com/article/156-cancel-your-basecamp-account","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/basecamp","json":"https://stackcut.io/exits/basecamp.json","evidence":{"packet_revision":"06f4dd1e6c660576d7bd11d7923a4e996c61651448d69be72d1b831b562667b9","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"basecamp--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"basecamp--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"basecamp--direct-web--r3","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"beacons","name":"Beacons","category":"marketing_sales","website":"https://beacons.ai","domains":["beacons.ai"],"summary":"On a computer (not mobile), open Account Settings, Billing, pick the subscription, click Manage, then Cancel. Premium features end immediately, with no prorated refund, and you drop to the Free plan. A custom domain is unlinked, and domains bought through Beacons stay Beacons' property ($70 transfer).","routes":[{"channel":"direct_web","applies_to":"Beacons paid plans (Creator, Creator Plus, Creator Max) billed by Beacons, paid by card or PayPal","who":"The account holder, signed in on a desktop or laptop browser","method":"self_serve","start_url":"https://account.beacons.ai/account-settings/home/billing","steps":[{"do":"On a desktop or laptop browser (not a phone), sign in and click Settings on the left, under the Account Settings tab","expect":"Billing"},{"do":"Click Billing, then your specific subscription","expect":"a Manage button to the right of the subscription"},{"do":"Click Manage, then Cancel at the bottom right","expect":null},{"do":"Return to Account Settings and refresh the page if needed","expect":"you are back on the Free Subscription"}],"confirm_by":"Account Settings shows you're back on the Free Subscription (refresh the page if needed)","effective":"Immediately: the subscription's features stop as soon as you cancel and the account goes back to the Free Subscription; the paid term isn't renewed","notice":"Subscriptions renew automatically at Beacons' then-current price on the renewal date, so cancel before it","refund":"Paid subscription fees are non-refundable except where required by law, and there's no prorated refund for the current period; Beacons says it may offer a pro-rated refund when you need extra help (email support@beacons.ai)","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s32","s33","s35"]}],"pay_less":[{"type":"free_plan","what":"Drop to the Free plan: unlimited link-in-bio links, a media kit, a store with a 9% transaction fee, 50 email sends a month and 5 link-in-bio pages","evidence":"documented","source_ids":["s13","s14","s15","s16","s17"]},{"type":"downgrade","what":"Move to a cheaper paid tier (Creator Plus and Creator Max build on Creator) with the Downgrade option under Subscription in Account Settings","evidence":"documented","source_ids":["s18","s19"]}],"export":[{"data":"Your Audience (email subscribers)","how":"Sign in, go to Audience, and click the grey download icon under the blue Import Audience Members button. For ongoing sync, subscribers can also be sent to Mailchimp or Zapier","format":"Spreadsheet file","limits":null,"source_ids":["s20","s21","s22"]}],"after_cancel":{"access_until":"Premium features end as soon as you cancel; the account goes back to the Free Subscription","data_kept":"Cancelling keeps the account on the Free plan. Deleting it (after cancelling back to free) removes your password and all related information, files and content, though Beacons may be required to keep some information for a time","you_lose":["Premium features, which can change your page's appearance and functionality","Your custom domain: domains are only available on paid plans and are unlinked when the account drops to the free plan","A domain obtained through Beacons stays Beacons' property; transferring it out costs a one-time $70"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancelling ends premium features at once and there's no prorated refund: cancel close to the renewal date, not early in the period","Cancel on a desktop or laptop browser: the help page says it can't be done on a mobile device","If Billing lists more than one subscription, cancel each paid one; the steps pick one specific subscription at a time","To delete the account, first cancel back to the free plan, then use Delete Account at the bottom of Account Settings; a manager of an account can't delete it","A domain bought through Beacons stays Beacons' property: to keep it, ask support@beacons.ai about the one-time $70 transfer"]},"sources":[{"id":"s1","url":"https://help.beacons.ai/en/articles/4695169","title":"How to Cancel my Subscriptions","publisher":"vendor","quote":"Go to your Account Settings, click on Billing then your specific subscription.","supports":"where the cancel flow starts"},{"id":"s2","url":"https://help.beacons.ai/en/articles/4695169","title":"How to Cancel my Subscriptions","publisher":"vendor","quote":"Click on the \"Manage\" button to the right of your subscription and click on \"Cancel\"","supports":"the Manage and Cancel buttons"},{"id":"s3","url":"https://help.beacons.ai/en/articles/4695169","title":"How to Cancel my Subscriptions","publisher":"vendor","quote":"It's important to note that this must be done via desktop/computer rather than mobile device","supports":"cancel on a computer"},{"id":"s4","url":"https://help.beacons.ai/en/articles/4695169","title":"How to Cancel my Subscriptions","publisher":"vendor","quote":"Now, when you return to the Account Settings page, you see that you are now back to the Free Subscription!","supports":"how to confirm the cancellation"},{"id":"s5","url":"https://help.beacons.ai/en/articles/4695169","title":"How to Cancel my Subscriptions","publisher":"vendor","quote":"Canceling your subscription may alter your page appearance and functionality, due to the loss of premium features","supports":"what cancelling changes"},{"id":"s6","url":"https://help.beacons.ai/en/articles/4695297","title":"How to Delete Your Beacons Account","publisher":"vendor","quote":"Click on the \"Manage\" button to the right of your subscription and click on \"Cancel\" at the bottom right corner","supports":"where the Cancel button is"},{"id":"s7","url":"https://beacons.ai/i/terms","title":"Beacons Terms of Use","publisher":"vendor","quote":"your subscription will not be renewed after your then-current term expires","supports":"renewal stops after the current term"},{"id":"s8","url":"https://beacons.ai/i/terms","title":"Beacons Terms of Use","publisher":"vendor","quote":"your subscription will automatically commence on the first day following the end of such period","supports":"automatic renewal"},{"id":"s9","url":"https://beacons.ai/i/terms","title":"Beacons Terms of Use","publisher":"vendor","quote":"at Beacons' then-current price for such subscription","supports":"renewal price"},{"id":"s10","url":"https://beacons.ai/i/terms","title":"Beacons Terms of Use","publisher":"vendor","quote":"you will not be eligible for a prorated refund of any portion of the Subscription Fee paid","supports":"no prorated refund"},{"id":"s11","url":"https://help.beacons.ai/en/articles/4695489","title":"Can I Get a Refund?","publisher":"vendor","quote":"all paid subscription fees are non-refundable, except when required by law.","supports":"the refund policy"},{"id":"s12","url":"https://help.beacons.ai/en/articles/4695489","title":"Can I Get a Refund?","publisher":"vendor","quote":"In this situation, we are willing to offer you a pro-rated refund.","supports":"a discretionary pro-rated refund"},{"id":"s13","url":"https://help.beacons.ai/en/articles/4695681","title":"Beacons Pricing Plans","publisher":"vendor","quote":"Link-in-Bio: Add unlimited links, customize your page, and showcase your brand.","supports":"Free plan: link-in-bio"},{"id":"s14","url":"https://help.beacons.ai/en/articles/4695681","title":"Beacons Pricing Plans","publisher":"vendor","quote":"Media Kit: Customizable media kit for scoring brand deals.","supports":"Free plan: media kit"},{"id":"s15","url":"https://help.beacons.ai/en/articles/4695681","title":"Beacons Pricing Plans","publisher":"vendor","quote":"Selling Products: Use the store app with a 9% transaction fee.","supports":"Free plan: store fee"},{"id":"s16","url":"https://help.beacons.ai/en/articles/4695681","title":"Beacons Pricing Plans","publisher":"vendor","quote":"Email Marketing: 50 Email sends per month.","supports":"Free plan: email sends"},{"id":"s17","url":"https://help.beacons.ai/en/articles/4695681","title":"Beacons Pricing Plans","publisher":"vendor","quote":"5 Link in Bio Pages","supports":"Free plan: page limit"},{"id":"s18","url":"https://beacons.ai/i/terms","title":"Beacons Terms of Use","publisher":"vendor","quote":"clicking the \"Downgrade\" option under the \"Subscription\" section","supports":"the Downgrade option"},{"id":"s19","url":"https://help.beacons.ai/en/articles/4695681","title":"Beacons Pricing Plans","publisher":"vendor","quote":"For serious sellers ready to maximize their earnings, Creator Plus offers all Creator features plus:","supports":"the plan tiers"},{"id":"s20","url":"https://help.beacons.ai/en/articles/4703745","title":"How to Export Your Audience","publisher":"vendor","quote":"1.) Batch spreadsheet export of subscribers","supports":"the spreadsheet export"},{"id":"s21","url":"https://help.beacons.ai/en/articles/4703745","title":"How to Export Your Audience","publisher":"vendor","quote":"Click the grey download icon (underneath the blue \"Import Audience Members\" button)","supports":"the export button"},{"id":"s22","url":"https://help.beacons.ai/en/articles/4703745","title":"How to Export Your Audience","publisher":"vendor","quote":"2.) Real-time automatic export via Mailchimp or Zapier integration","supports":"ongoing export by integration"},{"id":"s23","url":"https://help.beacons.ai/en/articles/4695873","title":"Why isn't My Domain Working?","publisher":"vendor","quote":"Domains are only available as part of a paid Beacons plan.","supports":"custom domains need a paid plan"},{"id":"s24","url":"https://help.beacons.ai/en/articles/4695873","title":"Why isn't My Domain Working?","publisher":"vendor","quote":"If your account has been downgraded to the free plan, your domain will be unlinked.","supports":"the domain is unlinked on free"},{"id":"s25","url":"https://help.beacons.ai/en/articles/4696321","title":"Can I Transfer My Domain Out of Beacons?","publisher":"vendor","quote":"all custom domains obtained through our site will remain the property of Beacons.","supports":"Beacons keeps domains it sold"},{"id":"s26","url":"https://help.beacons.ai/en/articles/4696321","title":"Can I Transfer My Domain Out of Beacons?","publisher":"vendor","quote":"We do offer a Domain Processing and Transfer service for a one-time fee of $70.","supports":"the transfer fee"},{"id":"s27","url":"https://help.beacons.ai/en/articles/4695297","title":"How to Delete Your Beacons Account","publisher":"vendor","quote":"You MUST first cancel your current subscription back to the free plan.","supports":"cancel before deleting"},{"id":"s28","url":"https://help.beacons.ai/en/articles/4695297","title":"How to Delete Your Beacons Account","publisher":"vendor","quote":"Go to Account Settings then scroll to the bottom of the Account Settings Page to Delete Account.","supports":"where to delete the account"},{"id":"s29","url":"https://help.beacons.ai/en/articles/4695297","title":"How to Delete Your Beacons Account","publisher":"vendor","quote":"You can't delete an account as a manager of an account!","supports":"managers can't delete"},{"id":"s30","url":"https://beacons.ai/i/terms","title":"Beacons Terms of Use","publisher":"vendor","quote":"Termination of all Services also includes deletion of your password and all related information","supports":"what deletion removes"},{"id":"s31","url":"https://help.beacons.ai/en/articles/4695233","title":"How do I Upgrade my Beacons Subscriptions?","publisher":"vendor","quote":"You are able to connect your PayPal for payment as well","supports":"PayPal as a payment method"},{"id":"s32","url":"https://beacons.ai/i/terms","title":"Beacons Terms of Use","publisher":"vendor","quote":"If you cancel your subscription, you will not be able to use the features offered within the subscription immediately upon cancellation","supports":"premium features end at once when you cancel"},{"id":"s33","url":"https://beacons.ai/i/terms","title":"Beacons Terms of Use","publisher":"vendor","quote":"unless you cancel your subscription prior to the Renewal Commencement Date","supports":"cancel before the renewal date"},{"id":"s34","url":"https://beacons.ai/i/terms","title":"Beacons Terms of Use","publisher":"vendor","quote":"we may be required to keep such information and not delete it","supports":"some information may be kept after deletion"},{"id":"s35","url":"https://help.beacons.ai/en/articles/4695297","title":"How to Delete Your Beacons Account","publisher":"vendor","quote":"Click on \"Settings\" on the left tab","supports":"the first step"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["The pricing page (beacons.ai/pricing) couldn't be read, so prices and any annual billing option aren't confirmed","Beacons' help pages don't say whether its mobile apps sell subscriptions through Apple or Google","Whether paying by PayPal also needs the PayPal automatic payment to be cancelled isn't documented","How long data is kept after cancelling or deleting isn't stated"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["effective: the Terms say subscription features stop immediately on cancellation (the packet implied access to the end of the term); summary, access_until and a tip now say so","Resolved the open question on when features end, so the level is now docs","start_url: the Billing page the help article links to","data_kept: the Terms say Beacons may be required to keep some information after deletion","Added a source for the first step (Settings on the left tab)"]}},"delete_account":{"url":"https://account.beacons.ai/account-settings/home/profile","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"beacons","name":"Beacons","recipes":[{"id":"replace-beacons","title":"Link-in-bio page","best_year_one_net":10}]},"page":"https://stackcut.io/cancel/beacons","json":"https://stackcut.io/exits/beacons.json","evidence":{"packet_revision":"78abc8208079074247a0e9583111f228636fb16257d274644dee2691b8530823","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"beacons--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"beautiful_ai","name":"Beautiful.ai","category":"design_creative","website":"https://www.beautiful.ai","domains":["beautiful.ai"],"summary":"On a desktop, click the Profile icon, Manage Account, Billing, Manage Plan, then cancel the Pro or Team subscription. It runs to the end of the billing period, then drops to Basic. Monthly plans are never refunded; annual ones only within 24 hours. Trials charge automatically after 14 days.","routes":[{"channel":"direct_web","label":"Pro plan or trial","applies_to":"Beautiful.ai Pro subscriptions and 14-day Pro trials, billed by Beautiful.ai","who":"The account holder, signed in on a desktop or laptop","method":"self_serve","start_url":"https://www.beautiful.ai/login","steps":[{"do":"On a desktop or laptop (not a phone), sign in at beautiful.ai","expect":null},{"do":"Click the Profile icon at the top right, then select Manage Account","expect":null},{"do":"Click the Billing tab, then Manage Plan","expect":null},{"do":"Choose to cancel your trial (if you are still trialing) or your Pro subscription","expect":null}],"confirm_by":null,"effective":"You can keep using Beautiful.ai until the end of the billing cycle; cancelling downgrades the account to the Basic plan","notice":"Cancel before the renewal date: subscriptions renew automatically. A trial becomes a paid Pro subscription when the 14 days end","refund":"Monthly subscriptions are not refundable. Annual subscriptions may get a partial refund if requested within 24 hours of the initial purchase or renewal (contact support@beautiful.ai). A cancellation after payment has gone through is charged the full monthly amount for that period. All refunds are subject to a processing fee","fees":null,"source_ids":["s1","s2","s3","s4","s5","s8","s9","s10","s11","s20","s12"]},{"channel":"direct_web","label":"Team plan","applies_to":"Beautiful.ai Team subscriptions and Team trials, billed by Beautiful.ai","who":"The account that holds the Team subscription, signed in on a desktop or laptop","method":"self_serve","start_url":"https://www.beautiful.ai/login","steps":[{"do":"On a desktop or laptop, sign in at beautiful.ai","expect":null},{"do":"Click the Profile icon at the top right, then select Manage Account","expect":null},{"do":"Click the Billing tab, then select Manage Plan","expect":null},{"do":"Choose to cancel your trial (if you are still trialing) or your Team subscription","expect":null}],"confirm_by":null,"effective":"The subscription is set to downgrade at the end of the billing period; the team can use Beautiful.ai until then","notice":"Cancel before the renewal date: subscriptions renew automatically","refund":"Ask support@beautiful.ai whether your subscription qualifies under the refund policy (annual: request within 24 hours of purchase or renewal; monthly: no refunds). Team seats are non-refundable","fees":null,"source_ids":["s6","s7","s32","s33","s34","s5","s8","s10","s12","s21"]},{"channel":"sales_contract","label":"Enterprise, or ending the agreement","applies_to":"Enterprise contracts, and any customer who wants to end the agreement and close the account through support","who":"The customer, in writing","method":"email","start_url":null,"steps":[{"do":"Email support@beautiful.ai asking to terminate your agreement and account, or giving written notice of non-renewal","expect":null},{"do":"Send the notice before your current subscription term expires, and download your presentations first","expect":null}],"confirm_by":null,"effective":"When the agreement terminates, your right to use Beautiful.ai ends at once. With notice of non-renewal, the plan ends when the current term expires","notice":"Written notice of non-renewal or termination before the current subscription term expires; otherwise the term renews for a period equal to the initial term","refund":"Prepaid fees are not refunded; all fees are non-refundable and non-cancellable","fees":"On termination, unpaid fees for the rest of the subscription term become due immediately","source_ids":["s12","s13","s14","s15","s35","s36"]}],"pay_less":[{"type":"free_plan","what":"Cancelling a paid plan downgrades the account to the Basic plan, which allows up to 100 slides in total","evidence":"documented","source_ids":["s1","s19"]},{"type":"annual_billing","what":"Team plans (2 to 20 users) cost $40 per user per month billed annually, against $50 billed monthly; Pro is $14.50 a month billed annually. Annual plans can only be refunded within 24 hours of purchase or renewal","evidence":"documented","source_ids":["s22","s23","s8"]},{"type":"student_or_nonprofit","what":"Students with a valid .edu email get a year of Pro free: sign up with your university email, then email support@beautiful.ai to have the workspace moved to an EDU Pro plan","evidence":"documented","source_ids":["s24","s25"]}],"export":[{"data":"Presentations (slides and speaker notes)","how":"Open the presentation, click the Presentation drop-down menu at the top left and choose Export Presentation, then pick a format: Editable PowerPoint, PowerPoint Images, Google Slides, PDF or Offline Player","format":"PDF, PowerPoint (static images or editable), Google Slides, or a .ZIP for the Offline Player","limits":"Editable PowerPoint and Google Slides exports need a Pro, Team or Enterprise plan, so export before the plan ends. Animations and transitions are lost on export, and PDFs are static images","source_ids":["s16","s17","s18","s26","s31"]}],"after_cancel":{"access_until":"The end of the billing cycle (Pro) or billing period (Team), then the account moves to Basic","data_kept":"Cancelling downgrades the account rather than deleting it. Under the Terms, after termination presentation data is deleted no earlier than 14 days after Beautiful.ai sends the termination notice. Deleting your account is immediate and permanent","you_lose":["Editable PowerPoint and Google Slides exports (paid plans only)","Adding, duplicating or copying slides, or recovering deleted ones, once the account has 100 slides (Basic limit)","All Team seats if the Team is deleted, which can't be reversed","Everything in the account if you delete it: there is no way to retrieve the data"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancelling must be done on a desktop or laptop, not a phone","A trial needs a card and turns into a paid Pro subscription after 14 days: cancel before then","Monthly plans are never refunded; annual refunds must be requested within 24 hours of purchase or renewal, minus a processing fee","Export editable PowerPoint or Google Slides copies before cancelling: those exports need a paid plan","Cancelling is not deleting: Delete My Account (Manage Account, My Profile) is permanent, and Team accounts can't be deleted while the Team plan is active","Team seats are non-refundable and can't be moved to another team"]},"sources":[{"id":"s1","url":"https://support.beautiful.ai/hc/en-us/articles/360030985471-How-do-I-cancel-my-subscription-Trial-or-Pro","title":"How do I cancel my subscription (Trial or Pro)?","publisher":"vendor","quote":"You may cancel your Beautiful.ai subscription by downgrading your account to our Basic plan.","supports":"cancelling means downgrading to Basic"},{"id":"s2","url":"https://support.beautiful.ai/hc/en-us/articles/360030985471-How-do-I-cancel-my-subscription-Trial-or-Pro","title":"How do I cancel my subscription (Trial or Pro)?","publisher":"vendor","quote":"Note, you must use a desktop/laptop device in order to cancel.","supports":"cancelling needs a desktop or laptop"},{"id":"s3","url":"https://support.beautiful.ai/hc/en-us/articles/360030985471-How-do-I-cancel-my-subscription-Trial-or-Pro","title":"How do I cancel my subscription (Trial or Pro)?","publisher":"vendor","quote":"Once you're logged in, click the Profile icon at the top right. Then, select Manage Account","supports":"where the cancel flow starts (same steps for Team)"},{"id":"s4","url":"https://support.beautiful.ai/hc/en-us/articles/360030985471-How-do-I-cancel-my-subscription-Trial-or-Pro","title":"How do I cancel my subscription (Trial or Pro)?","publisher":"vendor","quote":"Then click on 'Manage Plan'","supports":"the Billing tab, then Manage Plan"},{"id":"s5","url":"https://support.beautiful.ai/hc/en-us/articles/360030985471-How-do-I-cancel-my-subscription-Trial-or-Pro","title":"How do I cancel my subscription (Trial or Pro)?","publisher":"vendor","quote":"When you cancel your subscription, you can use Beautiful.ai until the end of your billing cycle.","supports":"when access ends"},{"id":"s6","url":"https://support.beautiful.ai/hc/en-us/articles/43596247933581-How-do-I-cancel-my-subscription-Team","title":"How do I cancel my subscription (Team)?","publisher":"vendor","quote":"You may cancel your Beautiful.ai Team subscription by downgrading your account through the profile settings.","supports":"the Team cancel route"},{"id":"s7","url":"https://support.beautiful.ai/hc/en-us/articles/43596247933581-How-do-I-cancel-my-subscription-Team","title":"How do I cancel my subscription (Team)?","publisher":"vendor","quote":"The subscription will be set to downgrade at the end of the billing period.","supports":"when a Team cancellation takes effect"},{"id":"s8","url":"https://www.beautiful.ai/pricing","title":"Beautiful.ai pricing","publisher":"vendor","quote":"Annual subscriptions may be eligible for a partial refund if a request is submitted within 24 hours of the initial purchase or renewal.","supports":"the 24-hour annual refund window"},{"id":"s9","url":"https://support.beautiful.ai/hc/en-us/articles/360030719012-What-is-your-refund-policy","title":"What is your refund policy?","publisher":"vendor","quote":"Any cancelation (trial or renewal) requested after payment has gone through will be charged the full monthly amount of that period.","supports":"no proration once payment has gone through"},{"id":"s10","url":"https://www.beautiful.ai/pricing","title":"Beautiful.ai pricing","publisher":"vendor","quote":"Monthly subscriptions are non-refundable.","supports":"no refunds on monthly plans"},{"id":"s11","url":"https://support.beautiful.ai/hc/en-us/articles/360030719012-What-is-your-refund-policy","title":"What is your refund policy?","publisher":"vendor","quote":"All refunds are subject to a processing fee","supports":"the refund processing fee"},{"id":"s12","url":"https://www.beautiful.ai/terms-of-service","title":"Beautiful.ai Terms of Service","publisher":"vendor","quote":"The Subscription Term shall automatically renew for successive periods equal to the initial Subscription Term, unless Customer provides us with written notice of non-renewal or termination","supports":"auto-renewal and written notice of non-renewal"},{"id":"s13","url":"https://www.beautiful.ai/terms-of-service","title":"Beautiful.ai Terms of Service","publisher":"vendor","quote":"Customer may terminate this Agreement and its Account, at any time, by submitting its request to Beautiful.ai by contacting us at: support@beautiful.ai","supports":"terminating by email"},{"id":"s14","url":"https://www.beautiful.ai/terms-of-service","title":"Beautiful.ai Terms of Service","publisher":"vendor","quote":"any prepaid fees for the Beautiful.ai Services will not be refunded and any unpaid fees for the remainder of the Subscription Term shall become immediately due and payable","supports":"fees owed on termination"},{"id":"s15","url":"https://www.beautiful.ai/terms-of-service","title":"Beautiful.ai Terms of Service","publisher":"vendor","quote":"Customer's presentation data will be deleted from the Beautiful.ai Services no earlier than fourteen (14) days after such termination notice has been sent to Customer.","supports":"how long data is kept after termination"},{"id":"s16","url":"https://www.beautiful.ai/terms-of-service","title":"Beautiful.ai Terms of Service","publisher":"vendor","quote":"Customer is solely responsible for deleting or retrieving Customer Content from the Beautiful.ai Services prior to termination for any reason","supports":"export before termination"},{"id":"s17","url":"https://support.beautiful.ai/hc/en-us/articles/30629528652685-Exporting-your-slides-and-presentations","title":"Exporting your slides and presentations","publisher":"vendor","quote":"Exporting as an editable PowerPoint or Google Slides is a feature only available on Pro, Team, and Enterprise subscriptions.","supports":"editable exports need a paid plan"},{"id":"s18","url":"https://support.beautiful.ai/hc/en-us/articles/30629528652685-Exporting-your-slides-and-presentations","title":"Exporting your slides and presentations","publisher":"vendor","quote":"external platforms don't support Beautiful.ai's transitions and animations, so those will be lost on export.","supports":"what is lost on export"},{"id":"s19","url":"https://support.beautiful.ai/hc/en-us/articles/360031086751-What-happens-if-I-hit-my-slide-limit-in-Basic","title":"What happens if I hit my slide limit in Basic?","publisher":"vendor","quote":"The Basic plan has a limit of 100 slides.","supports":"the Basic plan limit"},{"id":"s20","url":"https://support.beautiful.ai/hc/en-us/articles/360030718352-How-does-the-free-14-day-Pro-trial-work","title":"How does the free 14-day Pro trial work?","publisher":"vendor","quote":"your billing cycle will automatically begin and your account will be charged for the Pro subscription.","supports":"the trial converts to a paid plan"},{"id":"s21","url":"https://support.beautiful.ai/hc/en-us/articles/360033932031-Team-Purchasing-Pro-Seats","title":"Team: Purchasing Pro Seats","publisher":"vendor","quote":"Team seats are non-refundable and cannot be transferred between teams.","supports":"Team seats are non-refundable"},{"id":"s22","url":"https://www.beautiful.ai/pricing","title":"Beautiful.ai pricing","publisher":"vendor","quote":"Teams of 2 to 20 pay $40 per user per month billed annually, or $50 billed monthly.","supports":"annual vs monthly Team pricing"},{"id":"s23","url":"https://www.beautiful.ai/pricing","title":"Beautiful.ai pricing","publisher":"vendor","quote":"Pro is $14.50 per month for individuals, billed annually.","supports":"Pro annual pricing"},{"id":"s24","url":"https://www.beautiful.ai/pricing","title":"Beautiful.ai pricing","publisher":"vendor","quote":"We offer a year free for students with valid .edu emails.","supports":"the student offer"},{"id":"s25","url":"https://support.beautiful.ai/hc/en-us/articles/46055219859597-Educational-Accounts","title":"Educational Accounts","publisher":"vendor","quote":"Our Support team will review your request and update your workspace to an EDU Pro plan if eligible.","supports":"how students get EDU Pro"},{"id":"s26","url":"https://support.beautiful.ai/hc/en-us/articles/30629528652685-Exporting-your-slides-and-presentations","title":"Exporting your slides and presentations","publisher":"vendor","quote":"PDF exports are static images and will not support any animations, audio, or videos.","supports":"PDF export limits"},{"id":"s27","url":"https://support.beautiful.ai/hc/en-us/articles/360028561851-Delete-Account","title":"Delete Account","publisher":"vendor","quote":"TEAM ACCOUNTS CANNOT BE DELETED WHILE THEIR PLAN IS ACTIVE","supports":"Team accounts must cancel before deleting"},{"id":"s28","url":"https://support.beautiful.ai/hc/en-us/articles/360028561851-Delete-Account","title":"Delete Account","publisher":"vendor","quote":"your account will be deleted and there is no way to retrieve your data.","supports":"deleting the account is permanent"},{"id":"s29","url":"https://support.beautiful.ai/hc/en-us/articles/360033562712-What-happens-to-my-seats-when-I-delete-my-Team","title":"What happens to my seats when I delete my Team?","publisher":"vendor","quote":"Seats are attached to the Team, not the admin. If a Team is deleted, all of the seats in the team will be lost.","supports":"deleting a Team loses its seats"},{"id":"s30","url":"https://support.beautiful.ai/hc/en-us/articles/360031086751-What-happens-if-I-hit-my-slide-limit-in-Basic","title":"What happens if I hit my slide limit in Basic?","publisher":"vendor","quote":"you will no longer be able to add additional slides, duplicate or copy slides or presentations, or recover deleted slides.","supports":"what you lose at the Basic limit"},{"id":"s31","url":"https://support.beautiful.ai/hc/en-us/articles/30629528652685-Exporting-your-slides-and-presentations","title":"Exporting your slides and presentations","publisher":"vendor","quote":"Offline Player exports will create a .ZIP file of your presentation to be used within the player.","supports":"the Offline Player export format"},{"id":"s32","url":"https://support.beautiful.ai/hc/en-us/articles/43596247933581-How-do-I-cancel-my-subscription-Team","title":"How do I cancel my subscription (Team)?","publisher":"vendor","quote":"You will be able to choose to cancel either your trial if still currently trialing or your Team subscription.","supports":"the Team cancel steps (Profile icon, Manage Account, Billing tab, Manage Plan)"},{"id":"s33","url":"https://support.beautiful.ai/hc/en-us/articles/43596247933581-How-do-I-cancel-my-subscription-Team","title":"How do I cancel my subscription (Team)?","publisher":"vendor","quote":"If you would like to see if your subscription is eligible for a refund based on our Refund Policy, please reach out to support@beautiful.ai","supports":"Team refund requests go to support"},{"id":"s34","url":"https://support.beautiful.ai/hc/en-us/articles/43596247933581-How-do-I-cancel-my-subscription-Team","title":"How do I cancel my subscription (Team)?","publisher":"vendor","quote":"Note, you must use a desktop/laptop device in order to cancel.","supports":"Team plans are also cancelled on a desktop or laptop"},{"id":"s35","url":"https://www.beautiful.ai/terms-of-service","title":"Beautiful.ai Terms of Service","publisher":"vendor","quote":"All fees are non-refundable and non-cancellable.","supports":"fees are non-refundable"},{"id":"s36","url":"https://www.beautiful.ai/terms-of-service","title":"Beautiful.ai Terms of Service","publisher":"vendor","quote":"under this Agreement immediately terminate and Customer shall cease, and ensure its Authorized Users cease, using the Beautiful.ai Services","supports":"use of the service ends on termination"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Beautiful.ai's help pages don't describe the confirmation screen or email you get after cancelling, or which Team roles can cancel a Team subscription","Beautiful.ai's pricing page doesn't list the Basic plan that cancelled accounts move to; its 100-slide limit comes from the help center","No App Store, Google Play or reseller billing is described in Beautiful.ai's help pages or Terms"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked every route fact against Beautiful.ai's Pro and Team cancel articles, refund policy, trial and seat articles, pricing page and Terms: steps, timing and refund rules are confirmed","The Team route now cites the Team cancel article itself for its steps, the desktop-only rule and refund requests through support (s32-s34)","Contract route: added that all fees are non-refundable (s35) and that use of the service ends when the agreement terminates (s36); both self-serve routes now cite the auto-renewal clause (s12)","Export steps: removed a final Export click the help article doesn't describe and listed the formats it names"]}},"page":"https://stackcut.io/cancel/beautiful_ai","json":"https://stackcut.io/exits/beautiful_ai.json","evidence":{"packet_revision":"71b85f40d4d7343a6dbfedbdd7eec8c3baf143accba6d43dc7e96eed3c08bebd","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"beautiful-ai--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"beautiful-ai--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"beautiful-ai--sales-contract--r3","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"beehiiv","name":"beehiiv","category":"marketing_sales","website":"https://www.beehiiv.com","domains":["beehiiv.com"],"summary":"Workspace Admins can downgrade to Free or a lower subscriber tier in Settings > Billing & Plan. Review the downgrade summary before confirming; the account page then shows the upcoming plan, rate, and start date. Monthly-billed accounts may qualify for a pause. Account deletion requires owned workspaces deleted or transferred and custom domains removed.","routes":[{"channel":"direct_web","label":"Downgrade to the Free plan","applies_to":"Paid beehiiv plans managed in the workspace's billing settings","who":"A workspace Admin","method":"self_serve","start_url":"https://app.beehiiv.com/settings/workspace/billing_and_plan","steps":[{"do":"From the left panel, scroll down and click Settings, then select Billing & Plan","expect":"Your Current Plan"},{"do":"In Your Current Plan, click Change, then choose the Downgrade option for the plan you want","expect":"a final summary of what to expect after the downgrade"},{"do":"Review the final summary, including any pause option shown for an eligible monthly-billed account. If proceeding with the downgrade, click Confirm; click Cancel to keep your current plan","expect":"the account page showing the current and upcoming plan, rates, and the new plan's start date"}],"confirm_by":"The account page shows the upcoming plan and rate and the billing date when the new plan starts","effective":"The current plan remains active until the end of the billing period. The account then moves to the selected plan; downgrading to Free keeps the account and content in place, subject to Free-plan feature changes.","notice":null,"refund":"All sales are final upon subscription, with no prorated refund for the current period; a support ticket can ask for an exception, but it isn't guaranteed","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s14","s15","s38","s45","s46","s47"]},{"channel":"direct_web","label":"Delete workspaces and the account","applies_to":"beehiiv workspaces you own, and your beehiiv login account","who":"The workspace owner (only owners can delete a workspace or publication)","method":"self_serve","start_url":null,"steps":[{"do":"Export subscribers and posts you want to keep (see export), and remove any custom domains connected to your publications or website","expect":null},{"do":"Delete, or transfer ownership of, every workspace you own: in Settings, find the Delete Workspace section, click Delete Workspace and confirm","expect":null},{"do":"On the Settings page, select Account security, then click Delete Account","expect":"a field asking you to type DELETE"},{"do":"Type DELETE and click Continue, then click Confirm to permanently delete the account","expect":null}],"confirm_by":null,"effective":"Workspace deletion removes its publications and team members and can't be undone; the account is permanently deleted, and using beehiiv again means starting over with a new account","notice":null,"refund":"All sales are final upon subscription","fees":null,"source_ids":["s16","s17","s18","s19","s20","s21","s22","s23","s24","s25","s26","s27","s12"]},{"channel":"sales_contract","applies_to":"Plans managed by a beehiiv Customer Success Manager or relationship manager","who":"The customer, with its beehiiv Customer Success Manager or relationship manager","method":"contact_sales","start_url":null,"steps":[{"do":"Contact your beehiiv Customer Success Manager or relationship manager and ask to cancel the subscription before the current term ends","expect":null}],"confirm_by":null,"effective":"You can use the subscription until the end of the current term; it is not renewed after that","notice":null,"refund":"No prorated refund of the fee paid for the current subscription period","fees":"Orders can't be cancelled mid-term, except as the Terms or the Order allow","source_ids":["s13","s14","s15","s28","s44"]}],"pay_less":[{"type":"free_plan","what":"The Free plan includes up to 2,500 subscribers. Downgrading keeps the account and content in place, subject to Free-plan feature changes.","evidence":"documented","source_ids":["s9","s29","s46","s47"]},{"type":"pause","what":"Eligible monthly-billed accounts can pause for up to 30 days starting at the end of the current billing cycle; the account has Free-plan features during the pause and the paid plan resumes afterward. Annual-billed plans can't pause; the option is shown only to eligible accounts during downgrade confirmation.","evidence":"documented","source_ids":["s7","s8","s39","s40"]},{"type":"downgrade","what":"Change to a smaller subscriber tier: in Your Current Plan click Change, use the slider to adjust subscriber count, then click Decrease Subscriber Count. The new amount and charge begin at the next billing cycle.","evidence":"documented","source_ids":["s3","s30","s41"]}],"export":[{"data":"Subscribers (a basic version, or the full version with more data points)","how":"In Settings, click Export Data, then Export All Basic Subscribers or Export All Subscribers; you get an email with a download link when it's ready","format":"CSV","limits":"Admins only; available on all plans; download links are valid for 24 hours","source_ids":["s31","s32","s33","s35","s36","s42","s43"]},{"data":"All posts","how":"In Settings, click Export Data; under Export Posts, click Export All Posts","format":"CSV","limits":"Admins only; download links are valid for 24 hours","source_ids":["s31","s34","s35","s42","s43"]}],"after_cancel":{"access_until":"The end of the current billing period (subscription term)","data_kept":"Downgrading to Free keeps the account and content in place, but feature changes apply: podcast analytics prefixes are deleted. With the current Website Builder, published custom pages are unpublished but stay saved and editable; with the Legacy Website Builder, custom pages remain in global navigation but cannot be accessed or edited. After account cancellation beehiiv is not required to keep or make available any data, and deleted workspaces and accounts can't be recovered","you_lose":["Paid-plan features once the billing period ends","Publications, subscribers, segments and team members of a deleted workspace","Your login account once it is deleted"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"An eligible monthly-billed account may see a pause option while confirming a downgrade; its exact control label is not documented","tips":["Only workspace Admins can change the plan; only workspace owners can delete a workspace or publication","All sales are final and there is no prorated refund, so cancel before the next renewal; a support ticket can ask for a refund exception, but it isn't guaranteed","The help pages don't say whether deleting a workspace ends a paid plan: downgrade to Free first","Remove custom domains before deleting a workspace or the account","Export subscribers and posts first: the download links last 24 hours"]},"sources":[{"id":"s1","url":"https://www.beehiiv.com/support/article/13092031997847-how-to-change-your-beehiiv-plan-type-and-plan-tier","title":"How to change your beehiiv plan type and plan tier","publisher":"vendor","quote":"Workspace User Role: Admins","supports":"who can change the plan"},{"id":"s2","url":"https://www.beehiiv.com/support/article/13092031997847-how-to-change-your-beehiiv-plan-type-and-plan-tier","title":"How to change your beehiiv plan type and plan tier","publisher":"vendor","quote":"From the left panel, scroll down and click Settings, then select Billing & Plan.","supports":"where the flow starts"},{"id":"s3","url":"https://www.beehiiv.com/support/article/13092031997847-how-to-change-your-beehiiv-plan-type-and-plan-tier","title":"How to change your beehiiv plan type and plan tier","publisher":"vendor","quote":"In the Your Current Plan section, click Change.","supports":"the Change step"},{"id":"s4","url":"https://www.beehiiv.com/support/article/13092031997847-how-to-change-your-beehiiv-plan-type-and-plan-tier","title":"How to change your beehiiv plan type and plan tier","publisher":"vendor","quote":"A final summary of what to expect after your downgrade appears. Review it carefully, then click Confirm.","supports":"the final downgrade summary and confirmation"},{"id":"s5","url":"https://www.beehiiv.com/support/article/13092031997847-how-to-change-your-beehiiv-plan-type-and-plan-tier","title":"How to change your beehiiv plan type and plan tier","publisher":"vendor","quote":"To keep your current plan, click Cancel.","supports":"how to back out of the downgrade"},{"id":"s6","url":"https://www.beehiiv.com/support/article/13092031997847-how-to-change-your-beehiiv-plan-type-and-plan-tier","title":"How to change your beehiiv plan type and plan tier","publisher":"vendor","quote":"This is your last chance to change your mind.","supports":"the final downgrade summary's warning before confirmation"},{"id":"s7","url":"https://www.beehiiv.com/support/article/23874462928663-plan-types-and-subscriber-plan-tier-pricing","title":"Plan types and subscriber plan tier pricing","publisher":"vendor","quote":"You can pause your subscription for up to 30 days, starting at the end of your current billing cycle.","supports":"pause duration and timing for monthly-billed accounts"},{"id":"s8","url":"https://www.beehiiv.com/support/article/23874462928663-plan-types-and-subscriber-plan-tier-pricing","title":"Plan types and subscriber plan tier pricing","quote":"The pause option appears to eligible accounts while you confirm the downgrade.","supports":"pause eligibility; the exact account control label is not documented","publisher":"vendor"},{"id":"s9","url":"https://www.beehiiv.com/support/article/13092031997847-how-to-change-your-beehiiv-plan-type-and-plan-tier","title":"How to change your beehiiv plan type and plan tier","publisher":"vendor","quote":"Downgrading to the Free plan keeps your account and all your content in place.","supports":"account and content remain in place when downgrading to Free, with feature changes described separately"},{"id":"s10","url":"https://www.beehiiv.com/support/article/13092031997847-how-to-change-your-beehiiv-plan-type-and-plan-tier","title":"How to change your beehiiv plan type and plan tier","publisher":"vendor","quote":"click Confirm","supports":"the final confirmation control for a downgrade"},{"id":"s11","url":"https://www.beehiiv.com/support/article/13092031997847-how-to-change-your-beehiiv-plan-type-and-plan-tier","title":"How to change your beehiiv plan type and plan tier","publisher":"vendor","quote":"You keep your current plan until the end of your billing period.","supports":"when the downgrade takes effect"},{"id":"s12","url":"https://www.beehiiv.com/support/article/13092084756631-am-i-eligible-for-a-refund","title":"Am I eligible for a refund?","publisher":"vendor","quote":"All sales are final upon subscription, in accordance with our Terms of Use.","supports":"the refund policy"},{"id":"s13","url":"https://www.beehiiv.com/tou","title":"Terms of Use","publisher":"vendor","quote":"We will automatically charge your payment method each renewal period for the then-current subscription fee until you cancel or when terminated in accordance with these Terms.","supports":"auto-renewal"},{"id":"s14","url":"https://www.beehiiv.com/tou","title":"Terms of Use","publisher":"vendor","quote":"If you cancel your subscription, you may use your subscription until the end of your then-current subscription term; your subscription will not be renewed after your then-current term expires.","supports":"access until the term ends; no renewal"},{"id":"s15","url":"https://www.beehiiv.com/tou","title":"Terms of Use","publisher":"vendor","quote":"you will not be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period.","supports":"no prorated refunds"},{"id":"s16","url":"https://www.beehiiv.com/support/article/32057514798231-how-to-delete-your-beehiiv-account","title":"How to delete your beehiiv account","publisher":"vendor","quote":"you'll need to delete or transfer ownership of all workspaces you own before you can delete your account","supports":"workspaces must go first"},{"id":"s17","url":"https://www.beehiiv.com/support/article/32057514798231-how-to-delete-your-beehiiv-account","title":"How to delete your beehiiv account","publisher":"vendor","quote":"You will also need to remove any custom domains that are connected to publications or websites in your workspace","supports":"custom domains must be removed"},{"id":"s18","url":"https://www.beehiiv.com/support/article/32057514798231-how-to-delete-your-beehiiv-account","title":"How to delete your beehiiv account","publisher":"vendor","quote":"On the Settings page, select Account security from the left-hand menu.","supports":"where account deletion starts"},{"id":"s19","url":"https://www.beehiiv.com/support/article/32057514798231-how-to-delete-your-beehiiv-account","title":"How to delete your beehiiv account","publisher":"vendor","quote":"Once all workspaces have been deleted or transferred, the Account Profile Deletion prompt will give you the option to click Delete Account.","supports":"the Delete Account step"},{"id":"s20","url":"https://www.beehiiv.com/support/article/32057514798231-how-to-delete-your-beehiiv-account","title":"How to delete your beehiiv account","publisher":"vendor","quote":"To continue, type DELETE into the field and click Continue.","supports":"the typed confirmation"},{"id":"s21","url":"https://www.beehiiv.com/support/article/32057514798231-how-to-delete-your-beehiiv-account","title":"How to delete your beehiiv account","publisher":"vendor","quote":"Click Confirm to permanently delete your beehiiv account.","supports":"the final confirm step"},{"id":"s22","url":"https://www.beehiiv.com/support/article/32057514798231-how-to-delete-your-beehiiv-account","title":"How to delete your beehiiv account","publisher":"vendor","quote":"will be permanently deleted, and if you wish to use beehiiv in the future, you will need to create a new account and start over.","supports":"deletion is permanent"},{"id":"s23","url":"https://www.beehiiv.com/support/article/12430837307287","title":"How to delete your workspace or a publication","publisher":"vendor","quote":"Only workspace owners can delete a publication or workspace.","supports":"who can delete a workspace"},{"id":"s24","url":"https://www.beehiiv.com/support/article/12430837307287","title":"How to delete your workspace or a publication","publisher":"vendor","quote":"Prior to deleting your account or workspace, make sure that you have removed any custom domain records tied to your publications or website.","supports":"remove custom domains first"},{"id":"s25","url":"https://www.beehiiv.com/support/article/12430837307287","title":"How to delete your workspace or a publication","publisher":"vendor","quote":"all associated beehiiv publications and team members","supports":"what deleting a workspace removes"},{"id":"s26","url":"https://www.beehiiv.com/support/article/12430837307287","title":"How to delete your workspace or a publication","publisher":"vendor","quote":"the action is irreversible and cannot be undone","supports":"workspace deletion can't be undone"},{"id":"s27","url":"https://www.beehiiv.com/support/article/12430837307287","title":"How to delete your workspace or a publication","publisher":"vendor","quote":"Delete Workspace","supports":"the Delete Workspace button"},{"id":"s28","url":"https://www.beehiiv.com/tou","title":"Terms of Use","publisher":"vendor","quote":"Depending on your plan, you can do this by visiting your Workspace Settings or by contacting your beehiiv Customer Success Manager or relationship manager.","supports":"where managed plans are cancelled"},{"id":"s29","url":"https://www.beehiiv.com/pricing","title":"Pricing - beehiiv","publisher":"vendor","quote":"Free includes up to 2,500 subscribers.","supports":"the public Free plan subscriber limit"},{"id":"s30","url":"https://www.beehiiv.com/support/article/13092031997847-how-to-change-your-beehiiv-plan-type-and-plan-tier","title":"How to change your beehiiv plan type and plan tier","publisher":"vendor","quote":"Use the slider to adjust your number of subscribers, then click Decrease Subscriber Count.","supports":"the subscriber-tier downgrade control"},{"id":"s31","url":"https://www.beehiiv.com/support/article/12258595483543-exporting-post-content-or-subscriber-data-from-beehiiv","title":"Exporting post content or subscriber data from beehiiv","publisher":"vendor","quote":"Click Export Data.","supports":"where exports are made"},{"id":"s32","url":"https://www.beehiiv.com/support/article/12258595483543-exporting-post-content-or-subscriber-data-from-beehiiv","title":"Exporting post content or subscriber data from beehiiv","publisher":"vendor","quote":"Export All Basic Subscribers (for the Quick Version) or Export All Subscribers (for the Full Version with more data points)","supports":"the two subscriber exports"},{"id":"s33","url":"https://www.beehiiv.com/support/article/12258595483543-exporting-post-content-or-subscriber-data-from-beehiiv","title":"Exporting post content or subscriber data from beehiiv","publisher":"vendor","quote":"You will receive an email when your export is ready","supports":"how the export is delivered"},{"id":"s34","url":"https://www.beehiiv.com/support/article/12258595483543-exporting-post-content-or-subscriber-data-from-beehiiv","title":"Exporting post content or subscriber data from beehiiv","publisher":"vendor","quote":"Under Export Posts, click Export All Posts.","supports":"exporting posts"},{"id":"s35","url":"https://www.beehiiv.com/support/article/12258595483543-exporting-post-content-or-subscriber-data-from-beehiiv","title":"Exporting post content or subscriber data from beehiiv","publisher":"vendor","quote":"Download links for exported data are valid for 24 hours.","supports":"the download link limit"},{"id":"s36","url":"https://www.beehiiv.com/support/article/12258595483543-exporting-post-content-or-subscriber-data-from-beehiiv","title":"Exporting post content or subscriber data from beehiiv","publisher":"vendor","quote":".csv file","supports":"the export format"},{"id":"s37","url":"https://www.beehiiv.com/tou","title":"Terms of Use","publisher":"vendor","quote":"After account cancellation, beehiiv is not required to receive, compile, maintain, or make available communications or data of any nature.","supports":"data after cancellation"},{"id":"s38","url":"https://www.beehiiv.com/support/article/13092084756631-am-i-eligible-for-a-refund","title":"Am I eligible for a refund?","publisher":"vendor","quote":"Submitting a ticket does not guarantee an exception or a refund.","supports":"refund exceptions aren't guaranteed"},{"id":"s39","url":"https://www.beehiiv.com/support/article/23874462928663-plan-types-and-subscriber-plan-tier-pricing","title":"Plan types and subscriber plan tier pricing","quote":"While it's paused, your account has the features of the Free plan, including subscriber limits.","supports":"feature set during a pause","publisher":"vendor"},{"id":"s40","url":"https://www.beehiiv.com/support/article/23874462928663-plan-types-and-subscriber-plan-tier-pricing","title":"Plan types and subscriber plan tier pricing","publisher":"vendor","quote":"You can't pause a plan that's billed annually.","supports":"no pause on annual plans"},{"id":"s41","url":"https://www.beehiiv.com/support/article/13092031997847-how-to-change-your-beehiiv-plan-type-and-plan-tier","title":"How to change your beehiiv plan type and plan tier","publisher":"vendor","quote":"Your new subscriber amount starts at the beginning of your next billing cycle, and that's when you're charged.","supports":"when a smaller tier starts"},{"id":"s42","url":"https://www.beehiiv.com/support/article/12258595483543-exporting-post-content-or-subscriber-data-from-beehiiv","title":"Exporting post content or subscriber data from beehiiv","publisher":"vendor","quote":"Plan: All plans","supports":"exports on every plan"},{"id":"s43","url":"https://www.beehiiv.com/support/article/12258595483543-exporting-post-content-or-subscriber-data-from-beehiiv","title":"Exporting post content or subscriber data from beehiiv","publisher":"vendor","quote":"Workspace User Role: Admins","supports":"who can export"},{"id":"s44","url":"https://www.beehiiv.com/tou","title":"Terms of Use","publisher":"vendor","quote":"All Orders are un-cancellable, except as expressly set forth in these Terms or in the Order.","supports":"orders can't be cancelled mid-term"},{"id":"s45","url":"https://www.beehiiv.com/pricing","title":"Pricing - beehiiv","publisher":"vendor","quote":"Yearly billing saves up to 20% compared with paying month to month.","supports":"the public annual-billing savings claim"},{"id":"s46","url":"https://www.beehiiv.com/support/article/13092031997847-how-to-change-your-beehiiv-plan-type-and-plan-tier","title":"How to change your beehiiv plan type and plan tier","publisher":"vendor","quote":"Podcast analytics prefixes are deleted.","supports":"a specific data change on Free downgrade"},{"id":"s47","url":"https://www.beehiiv.com/support/article/13092031997847-how-to-change-your-beehiiv-plan-type-and-plan-tier","title":"How to change your beehiiv plan type and plan tier","publisher":"vendor","quote":"All published custom pages are unpublished. They stay saved and editable in your builder but don't appear on your live site.","supports":"published custom-page visibility after Free downgrade for the current Website Builder; Legacy Website Builder behavior is described separately in the same guide"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Whether deleting a workspace or the account ends a paid plan is not stated","The workspace deletion screens were confirmed only as far as the Delete Workspace button","Whether a particular account has a promotion, discount, or displayed price is not confirmed; the public pricing page states a general yearly-billing saving","Whether beehiiv's mobile apps sell subscriptions through Apple or Google was not checked"],"review":{"by":"stackcut-review","on":"2026-10-07","result":"partial","notes":["Pause: the account has Free-plan features during it, and annual plans can't pause","Smaller subscriber tier starts at the next billing cycle","Export: sourced 'all plans' and Admins-only","Contract route: Orders are un-cancellable mid-term (Terms of Use)","All 38 original quotes re-found; cancel flow, refund and renewal terms re-confirmed","Scoped Oct 7 review of the current Oct 5 plan-change guide and current pricing page: replaced the old cancellation-survey/Cancel my plan flow with the current downgrade summary and Confirm flow; current plan remains until the billing-period end. Free is the current public plan name, with up to 2,500 subscribers. Free-plan feature changes include deleted podcast analytics prefixes. Custom-page effects depend on the builder: current Website Builder pages are unpublished but saved/editable; Legacy Website Builder pages remain in navigation but cannot be accessed or edited. Pause is monthly-only and eligibility-gated; exact account controls remain unverified. Original checked_on is preserved; this was not a whole-packet recheck."]}},"stackcut":{"vendor_id":"beehiiv","name":"beehiiv","recipes":[{"id":"replace-beehiiv","title":"Creator newsletter","best_year_one_net":576}]},"page":"https://stackcut.io/cancel/beehiiv","json":"https://stackcut.io/exits/beehiiv.json","evidence":{"packet_revision":"e7a2e110acf6d5550465488a8b07713a7213680e05d502368c68abd2734be937","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"beehiiv--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"beehiiv--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"beehiiv--sales-contract--r3","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"better_stack","name":"Better Stack","category":"developer_tools","website":"https://betterstack.com","domains":["betterstack.com"],"summary":"Better Stack publishes no cancel steps: an Admin or Billing admin manages the subscription, invoices and payment settings in the web app, or email hello@betterstack.com. A 60-day money-back guarantee is advertised. Deleting your user account is permanent and isn't documented as stopping billing.","routes":[{"channel":"direct_web","label":"Subscription settings","applies_to":"Better Stack plans paid by card in the web app (payments processed by Stripe)","who":"A team member with the Admin or Billing admin role","method":"self_serve","start_url":"https://betterstack.com/users/sign-in","steps":[{"do":"Sign in to Better Stack on the web as an Admin or Billing admin","expect":null},{"do":"Open subscription management (billing) and cancel or change the plan. Better Stack's docs don't describe these screens, so if you can't find a cancel option, use the email route","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"Better Stack advertises a 60-day money-back guarantee","fees":null,"source_ids":["s1","s2","s3","s4"]},{"channel":"direct_web","label":"By email","applies_to":"Any Better Stack account","who":"The team's Admin or Billing admin","method":"email","start_url":null,"steps":[{"do":"Email hello@betterstack.com and ask them to cancel the subscription, naming your team or organization","expect":"a reply, typically within a few hours"}],"confirm_by":"A reply from Better Stack support","effective":null,"notice":null,"refund":"Better Stack advertises a 60-day money-back guarantee","fees":null,"source_ids":["s5","s6","s7","s3"]},{"channel":"sales_contract","applies_to":"Enterprise or other plans billed by invoice under a separate agreement","who":"The customer's admin, with Better Stack","method":"contact_sales","start_url":"https://betterstack.com/enterprise","steps":[{"do":"Contact Better Stack (your enterprise contact or hello@betterstack.com) to end the agreement; renewal and notice terms, if any, are in your own agreement, since the public Terms set none","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":"Unless agreed otherwise, invoices are due within 15 days of receipt; late amounts accrue 1.5% a month (or the legal maximum, if lower)","source_ids":["s8","s9","s5"]}],"pay_less":[{"type":"free_plan","what":"A free plan for personal projects, including 10 monitors and heartbeats, 1 status page and 3 GB of logs (kept for 3 days)","evidence":"documented","source_ids":["s11","s12","s13","s22"]},{"type":"seat_reduction","what":"Responder access (Uptime, incidents, on-call, status pages) is billed per license each month: lower the number of responder licenses in Settings, Usage, Responders","evidence":"documented","source_ids":["s25","s26"]},{"type":"annual_billing","what":"Paying annually gets about 2 months free compared with monthly billing","evidence":"documented","source_ids":["s14"]},{"type":"student_or_nonprofit","what":"A non-profit plan; how to apply is on the page linked from Better Stack's FAQ","evidence":"documented","source_ids":["s15","s16"]}],"export":[{"data":"Logs and metrics","how":"Query them outside the dashboard with Better Stack's read-only HTTP (SQL) API, for example from a ClickHouse client or any HTTP client","format":"JSON, JSONEachRow, CSV, TSV or a readable table","limits":null,"source_ids":["s17","s18"]}],"after_cancel":{"access_until":null,"data_kept":null,"you_lose":[]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Only the Admin and Billing admin roles can manage the subscription, invoices and payment settings","Deleting your user account (Settings, Account settings, Permanently remove my account) can't be undone, and the docs don't say it cancels the subscription","Deleting a team (Teams, three dots, Configure, Permanently remove this team) is separate from billing; the docs don't say it stops charges","The Terms let you end the agreement by no longer using the service, but nothing documented says that stops a paid subscription's charges: get a cancellation confirmed","Invoices are due within 15 days unless agreed otherwise; unpaid amounts accrue 1.5% a month"]},"sources":[{"id":"s1","url":"https://betterstack.com/docs/uptime/team-management/manage-roles/","title":"Manage roles","publisher":"vendor","quote":"Can access subscription management, invoices, and payment settings.","supports":"the Billing admin role manages the subscription"},{"id":"s2","url":"https://betterstack.com/docs/uptime/team-management/manage-roles/","title":"Manage roles","publisher":"vendor","quote":"Can access all features, including monitors, incidents, on-call schedules, billing, organization settings, and API tokens.","supports":"the Admin role can access billing"},{"id":"s3","url":"https://betterstack.com/pricing","title":"Pricing","publisher":"vendor","quote":"Try Better Stack today risk‑free with our 60‑day money-back guarantee.","supports":"the money-back guarantee"},{"id":"s4","url":"https://betterstack.com/pricing","title":"Pricing","publisher":"vendor","quote":"We use Stripe to securely process transactions","supports":"card payments go through Stripe"},{"id":"s5","url":"https://betterstack.com/docs/uptime/frequently-asked-questions/","title":"Frequently asked questions","publisher":"vendor","quote":"You can always reach us at hello@betterstack.com","supports":"the support email address"},{"id":"s6","url":"https://betterstack.com/docs/uptime/frequently-asked-questions/","title":"Frequently asked questions","publisher":"vendor","quote":"We'll get back to you as soon as we can, typically within a few hours.","supports":"support reply time"},{"id":"s7","url":"https://betterstack.com/docs/uptime/delete-my-account/","title":"Delete my account","publisher":"vendor","quote":"Need help with your account? Let us know at hello@betterstack.com.","supports":"account help goes to the support email"},{"id":"s8","url":"https://betterstack.com/terms","title":"Terms of Use","publisher":"vendor","quote":"Unless agreed otherwise, all fees shall be paid within 15 days from receipt of an invoice.","supports":"invoice payment terms"},{"id":"s9","url":"https://betterstack.com/terms","title":"Terms of Use","publisher":"vendor","quote":"Amounts not paid when due shall be subject to a late payment charge of 1.5% per month or the maximum amount permitted by law, whichever is lower.","supports":"the late payment charge"},{"id":"s10","url":"https://betterstack.com/terms","title":"Terms of Use","publisher":"vendor","quote":"If you wish to terminate this Agreement or your Better Stack account (if you have one), you may simply discontinue using the Website.","supports":"how the Terms describe ending the agreement"},{"id":"s11","url":"https://betterstack.com/pricing","title":"Pricing","publisher":"vendor","quote":"Free for personal projects","supports":"the free plan"},{"id":"s12","url":"https://betterstack.com/pricing","title":"Pricing","publisher":"vendor","quote":"10 monitors & heartbeats","supports":"free plan monitor limit"},{"id":"s13","url":"https://betterstack.com/pricing","title":"Pricing","publisher":"vendor","quote":"1 status page","supports":"free plan status page limit"},{"id":"s14","url":"https://betterstack.com/pricing","title":"Pricing","publisher":"vendor","quote":"Get ~2 months free","supports":"the annual billing saving"},{"id":"s15","url":"https://betterstack.com/docs/uptime/frequently-asked-questions/","title":"Frequently asked questions","publisher":"vendor","quote":"Yes! We're happy to support non-profit organizations.","supports":"the non-profit program"},{"id":"s16","url":"https://betterstack.com/docs/uptime/frequently-asked-questions/","title":"Frequently asked questions","publisher":"vendor","quote":"Learn more about our non-profit plan and how to apply on this page.","supports":"where to apply for the non-profit plan"},{"id":"s17","url":"https://betterstack.com/docs/logs/query-api/v2/live-tail/","title":"Query API","publisher":"vendor","quote":"Query your logs & metrics outside of the Better Stack dashboard with our read-only HTTP API.","supports":"getting logs and metrics out"},{"id":"s18","url":"https://betterstack.com/docs/logs/query-api/v2/live-tail/","title":"Query API","publisher":"vendor","quote":"CSV - Comma-separated values.","supports":"export formats"},{"id":"s19","url":"https://betterstack.com/docs/uptime/delete-my-account/","title":"Delete my account","publisher":"vendor","quote":"There, scroll down to Permanently remove your account and click Permanently remove my account.","supports":"how a user account is deleted"},{"id":"s20","url":"https://betterstack.com/docs/uptime/delete-my-account/","title":"Delete my account","publisher":"vendor","quote":"This is a destructive action that cannot be reverted.","supports":"account deletion is permanent"},{"id":"s21","url":"https://betterstack.com/docs/uptime/removing-a-team/","title":"Removing a team","publisher":"vendor","quote":"To delete a team, go to Teams, click the three dots on the team you want to delete, and select Configure.","supports":"how a team is deleted"},{"id":"s22","url":"https://betterstack.com/pricing","title":"Pricing","publisher":"vendor","quote":"3 GB logs retained for 3 days","supports":"free plan log allowance and retention"},{"id":"s23","url":"https://betterstack.com/docs/uptime/delete-my-account/","title":"Delete my account","publisher":"vendor","quote":"To delete your account, go to Settings → Account settings.","supports":"where account deletion starts"},{"id":"s24","url":"https://betterstack.com/privacy","title":"Privacy Policy","publisher":"vendor","quote":"You may also ask us to erase your PII from our systems.","supports":"erasure requests"},{"id":"s25","url":"https://betterstack.com/docs/uptime/team-management/manage-roles/","title":"Manage roles","publisher":"vendor","quote":"Manage the number of responder licenses in Settings → Usage → Responders.","supports":"where responder licenses are reduced"},{"id":"s26","url":"https://betterstack.com/pricing","title":"Pricing","publisher":"vendor","quote":"per license per month","supports":"responder licenses are billed per license each month"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Better Stack's docs don't describe the billing or cancel screens: the exact menus and any confirmation are unconfirmed","When a cancellation takes effect, and how the final usage bill (log, trace and metric overage) works, are not documented","How long data is kept after cancelling is not documented","Whether deleting a team or a user account stops billing is not documented","Who qualifies for the 60-day money-back guarantee, and how to claim it, isn't stated on a readable page","Better Stack's non-profit plan page (a Notion page) couldn't be read, so that plan's terms aren't confirmed","The iOS and Android app docs mention no in-app purchases, so no app store route is given","When a lower responder-license count takes effect (immediately or at renewal) is not documented"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["Added a pay-less item: responder licenses are billed per license each month and can be lowered in Settings, Usage, Responders","Free plan: logs are kept for 3 days (s22 re-copied to the pricing line)","Re-read the FAQ, pricing, Terms, roles, team-removal and account-deletion pages: none documents cancel screens, when a cancellation takes effect or the final usage bill, so the packet stays partial"]}},"stackcut":{"vendor_id":"better_stack","name":"Better Stack","recipes":[{"id":"replace-better-stack","title":"Uptime monitoring","best_year_one_net":396}]},"page":"https://stackcut.io/cancel/better_stack","json":"https://stackcut.io/exits/better_stack.json","evidence":{"packet_revision":"88bf8cbed3c310e652bd78c9bbc5afa8aba2b637c34581001fd3cd7db605f5ae","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"better-stack--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"better-stack--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"better-stack--sales-contract--r3","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"betterhelp","name":"BetterHelp","category":"health_fitness","website":"https://www.betterhelp.com","domains":["betterhelp.com"],"summary":"Cancel any time in your BetterHelp account settings (or via customer service); a confirmation email follows. Billing stops at the end of the current cycle, which runs from your therapist-match date; unused sessions don't roll over. Refunds are case-by-case via contact@betterhelp.com.","routes":[{"channel":"direct_web","applies_to":"BetterHelp self-pay memberships, which the app listing says are billed every 4 weeks","who":"The member, signed in (or by contacting customer service)","method":"self_serve","start_url":"https://www.betterhelp.com","steps":[{"do":"Log in to BetterHelp and open your account settings","expect":null},{"do":"Cancel the subscription there, before it renews","expect":null},{"do":"If you can't cancel online, contact customer service by phone at 888-688-9296, by email at contact@betterhelp.com, or through the online contact form","expect":null}],"confirm_by":"A confirmation email verifying that the subscription has been ended","effective":"Billing stops at the end of the current billing cycle and you keep access until then; the cycle runs from the date you were matched with a therapist","notice":"Cancel before the membership renews to avoid the next billing cycle","refund":"Case by case: email contact@betterhelp.com to ask. In countries that require it, there is a 14-day cooling-off (withdrawal) period after you sign up","fees":null,"source_ids":["s1","s2","s3","s4","s5","s8","s9","s12","s13","s14","s15"]}],"pay_less":[{"type":"discount_program","what":"If cost is a barrier, ask customer service for a lower rate (financial assistance)","evidence":"documented","source_ids":["s6"]},{"type":"student_or_nonprofit","what":"Students may qualify for a discount","evidence":"documented","source_ids":["s7"]}],"export":[],"after_cancel":{"access_until":"The end of the current billing cycle","data_kept":null,"you_lose":["Access to your therapist and the platform after the billing cycle ends","Unused sessions from the billing cycle (they do not roll over)"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["The billing cycle starts on the date you are matched with a therapist, not the payment date, so check the renewal date before cancelling","Unused sessions in a billing cycle do not roll over","Late session cancellations (within 24 hours) and missed sessions may incur a $15 fee each","Refunds are separate from cancelling: email contact@betterhelp.com"]},"sources":[{"id":"s1","url":"https://www.betterhelp.com/advice/general/betterhelp-customer-service-quick-answers-to-your-questions/","title":"How To Contact BetterHelp Customer Service For Support (BetterHelp Editorial Team)","publisher":"vendor","quote":"You may cancel your BetterHelp subscription at any time through your account settings, and refunds are considered on a case-by-case basis.","supports":"where to cancel; refunds case by case"},{"id":"s2","url":"https://www.betterhelp.com/advice/general/betterhelp-customer-service-quick-answers-to-your-questions/","title":"How To Contact BetterHelp Customer Service For Support (BetterHelp Editorial Team)","publisher":"vendor","quote":"After canceling, you should receive a confirmation email verifying that your subscription has been ended.","supports":"how to confirm it worked"},{"id":"s3","url":"https://www.betterhelp.com/advice/general/betterhelp-customer-service-quick-answers-to-your-questions/","title":"How To Contact BetterHelp Customer Service For Support (BetterHelp Editorial Team)","publisher":"vendor","quote":"Your billing will stop at the end of your current billing cycle, and you will retain access to the platform until that period concludes.","supports":"when access ends"},{"id":"s4","url":"https://www.betterhelp.com/advice/general/betterhelp-customer-service-quick-answers-to-your-questions/","title":"How To Contact BetterHelp Customer Service For Support (BetterHelp Editorial Team)","publisher":"vendor","quote":"BetterHelp customer service may be reached by phone at 888-688-9296, by email at contact@betterhelp.com, or through the online contact form.","supports":"customer service contacts"},{"id":"s5","url":"https://www.betterhelp.com/advice/general/betterhelp-customer-service-quick-answers-to-your-questions/","title":"How To Contact BetterHelp Customer Service For Support (BetterHelp Editorial Team)","publisher":"vendor","quote":"Start by contacting BetterHelp at contact@betterhelp.com and explaining your situation clearly.","supports":"how to ask for a refund"},{"id":"s6","url":"https://www.betterhelp.com/advice/general/betterhelp-customer-service-quick-answers-to-your-questions/","title":"How To Contact BetterHelp Customer Service For Support (BetterHelp Editorial Team)","publisher":"vendor","quote":"If you require a lower rate due to financial barriers, contact the customer service team or let them know on the form when you sign up.","supports":"financial assistance"},{"id":"s7","url":"https://www.betterhelp.com/advice/general/betterhelp-customer-service-quick-answers-to-your-questions/","title":"How To Contact BetterHelp Customer Service For Support (BetterHelp Editorial Team)","publisher":"vendor","quote":"You may also qualify for a student discount.","supports":"student discount"},{"id":"s8","url":"https://www.betterhelp.com/terms/","title":"BetterHelp Terms and Conditions","publisher":"vendor","quote":"Your membership must be canceled before it renews in order to avoid the next billing cycle.","supports":"notice before renewal"},{"id":"s9","url":"https://www.betterhelp.com/terms/","title":"BetterHelp Terms and Conditions","publisher":"vendor","quote":"Your subscription/billing period will run from the date you are matched to ensure you are given the entire duration of that billing cycle to use the services.","supports":"billing cycle start date"},{"id":"s10","url":"https://www.betterhelp.com/terms/","title":"BetterHelp Terms and Conditions","publisher":"vendor","quote":"any sessions (video, phone or chat) accrued but unused within a billing cycle will not roll over or be eligible for use after that billing cycle concludes.","supports":"unused sessions are lost"},{"id":"s11","url":"https://www.betterhelp.com/terms/","title":"BetterHelp Terms and Conditions","publisher":"vendor","quote":"Late cancellations (within 24 hours of the session time) and missed sessions may incur a $15 fee per occurrence.","supports":"session late-cancel fee"},{"id":"s12","url":"https://www.betterhelp.com/terms/","title":"BetterHelp Terms and Conditions","publisher":"vendor","quote":"Any type of subscription you choose will continue and automatically renew until you cancel the membership.","supports":"auto-renewal and billing options"},{"id":"s13","url":"https://www.betterhelp.com/faq/","title":"BetterHelp FAQ","publisher":"vendor","quote":"You can cancel your membership at any time, for any reason.","supports":"cancel any time"},{"id":"s14","url":"https://www.betterhelp.com/terms/","title":"BetterHelp Terms and Conditions","publisher":"vendor","quote":"In some countries there is a legal requirement to offer a 14 day \"cooling off\" or withdrawal period after a contract is formed.","supports":"cooling-off refunds where the law requires"},{"id":"s15","url":"https://play.google.com/store/apps/details?id=com.betterhelp&hl=en_US","title":"BetterHelp - Therapy on Google Play (developer's listing)","publisher":"vendor","quote":"Individual self-pay plans typically range from $70 to $100 per week, billed every 4 weeks","supports":"self-pay plans are billed every 4 weeks"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["The exact menu and button names inside account settings are not published on the pages we read","No store routes: the iOS app listed no in-app purchases (original research) and the Google Play listing shows none (review, 2026-09-29)","Cancelling memberships paid through insurance, and psychiatry services, were not researched","What BetterHelp keeps after cancelling (messages, records), and any data export, were not researched","BetterHelp's Terms and FAQ (betterhelp.com/terms/ and /faq/) couldn't be re-read in review, so their refund and billing terms beyond the quoted lines aren't reconfirmed","Whether a 14-day cooling-off withdrawal brings a full or partial refund","Billing options other than every 4 weeks (such as weekly or quarterly) weren't confirmed"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["Refund: dropped 'a withdrawal request brings a full refund'; the cited terms quote names the 14-day period but not the refund amount","applies_to: replaced 'weekly, every four weeks or quarterly' with 'billed every 4 weeks' from the Google Play listing (added s15)","Google Play listing checked: no in-app purchases, so no Play route is needed","Terms and FAQ pages couldn't be re-read, so the level is now partial"]}},"page":"https://stackcut.io/cancel/betterhelp","json":"https://stackcut.io/exits/betterhelp.json","evidence":{"packet_revision":"2144cef644dff02087d9f2ee49a8f370bd8c6166103d50322b87a1e42dd9f0eb","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"betterhelp--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"bigcommerce","name":"BigCommerce","category":"productivity","website":"https://www.bigcommerce.com","domains":["bigcommerce.com"],"summary":"Core, Growth and Scale plans have no contract: cancel any time in your store's control panel, and BigCommerce stops billing immediately. Performance plans are custom-priced and billed annually, so they follow your contract. Plans upgrade automatically when trailing 12-month sales pass the plan's threshold.","routes":[{"channel":"direct_web","label":"Core, Growth and Scale plans","applies_to":"Core, Growth and Scale store plans (no contract), monthly or annual","who":"Someone signed in to the store's control panel","method":"self_serve","start_url":null,"steps":[{"do":"Sign in to your store's control panel and cancel the plan there","expect":null}],"confirm_by":null,"effective":"BigCommerce stops billing you as soon as you cancel","notice":null,"refund":null,"fees":null,"source_ids":["s1","s4","s5"]},{"channel":"sales_contract","label":"Performance plans","applies_to":"Performance plans (custom pricing, billed annually)","who":"The merchant, with BigCommerce","method":"contact_sales","start_url":null,"steps":[{"do":"Check your contract for the end of the annual term and its renewal and notice terms, then contact BigCommerce before it renews","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s2"]}],"pay_less":[{"type":"annual_billing","what":"Paying annually saves 25% on the Core, Growth and Scale plans","evidence":"documented","source_ids":["s3"]}],"export":[],"after_cancel":{"access_until":"Not stated on BigCommerce's pricing pages; billing stops as soon as you cancel","data_kept":"Not stated for cancelled stores. A free-trial store that isn't upgraded keeps its data for 90 days","you_lose":[]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Plans are tied to trailing 12-month sales (GMV): above a plan's threshold the store is upgraded automatically, so a cheaper plan isn't always available","The 15-day free trial needs no credit card, so there is nothing to cancel; an un-upgraded trial store keeps its data for 90 days"]},"sources":[{"id":"s1","url":"https://www.bigcommerce.com/essentials/pricing/","title":"BigCommerce pricing (FAQ)","publisher":"vendor","quote":"Our Core, Growth, and Scale plans don't require a contract, and you can cancel at any time in the control panel. If you do, we'll stop billing you immediately.","supports":"where to cancel, and that billing stops at once"},{"id":"s2","url":"https://www.bigcommerce.com/essentials/pricing/","title":"BigCommerce pricing","publisher":"vendor","quote":"Custom pricing starting at $1,499 per month, billed annually","supports":"Performance plans are billed annually"},{"id":"s3","url":"https://www.bigcommerce.com/essentials/pricing/","title":"BigCommerce pricing","publisher":"vendor","quote":"Save 25%","supports":"the annual saving"},{"id":"s4","url":"https://www.bigcommerce.com/essentials/pricing/","title":"BigCommerce pricing (FAQ)","publisher":"vendor","quote":"BigCommerce plans are based on your trailing twelve-month (TTM) GMV.","supports":"plans follow trailing 12-month sales"},{"id":"s5","url":"https://www.bigcommerce.com/essentials/pricing/","title":"BigCommerce pricing (FAQ)","publisher":"vendor","quote":"you'll be notified and automatically upgraded to the next plan to support your growth.","supports":"automatic upgrades"},{"id":"s6","url":"https://www.bigcommerce.com/essentials/pricing/","title":"BigCommerce pricing (FAQ)","publisher":"vendor","quote":"You don't need a credit card to sign up; there's no obligation and no risk.","supports":"the free trial needs no card"},{"id":"s7","url":"https://www.bigcommerce.com/essentials/pricing/","title":"BigCommerce pricing (FAQ)","publisher":"vendor","quote":"If you choose not to upgrade, we'll keep your data for 90 days","supports":"trial store data is kept 90 days"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["The exact control-panel menus for cancelling, who on the store can cancel, and whether a confirmation is sent aren't confirmed; BigCommerce's help center would document them","What happens to a cancelled store and its data (how long it is kept, and whether it can be reactivated) isn't confirmed","Refunds, and charges that continue after cancelling (such as apps billed separately), aren't confirmed; they would be in BigCommerce's Master Services Agreement and app billing pages","Renewal and notice terms for Performance (annual) contracts aren't confirmed; they would be in your contract or BigCommerce's Master Services Agreement","How to export products, orders and customers before cancelling isn't confirmed; BigCommerce's help center would document it"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"partial","notes":["Re-checked every fact against BigCommerce's pricing page (no-contract plans cancelled in the control panel, billing stopping at once, Performance billed annually, 25% annual saving, GMV-based upgrades, 15-day trial without a card, trial data kept 90 days): all confirmed","BigCommerce's help-center article on cancelling a store couldn't be opened (the likely URLs return 404), and bigcommerce.com/terms now redirects to commerce.com/terms, whose agreement text didn't load: control-panel steps, who can cancel, refunds and contract notice stay unconfirmed","Reworded two reader notes so they say what isn't confirmed and where it would be documented"]}},"page":"https://stackcut.io/cancel/bigcommerce","json":"https://stackcut.io/exits/bigcommerce.json","evidence":{"packet_revision":"ff2537c952622149be7c07976eeb838e0039102f33b042dfaa9553e0e9171088","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"bigcommerce--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"bigcommerce--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"bigin","name":"Bigin by Zoho","category":"marketing_sales","website":"https://www.bigin.com","domains":["bigin.com"],"summary":"Cancel by moving to Free: profile, Manage Subscription, Change Plan, select Free, Proceed to downgrade, Move to Free edition; data stays. Missed a renewal? Cancel within 5 business days (monthly) or 15 days (annual) after it to be eligible for Zoho's full refund. iPhone-app purchases cancel through Apple.","routes":[{"channel":"direct_web","applies_to":"Paid Bigin editions billed by Zoho, monthly or annually (not plans bought in the iPhone app)","who":"A user who can open Manage Subscription from the profile menu (the help page names no role)","method":"self_serve","start_url":null,"steps":[{"do":"Open your profile and click Manage Subscription","expect":"Change Plan"},{"do":"Click Change Plan","expect":"Confirm Order"},{"do":"On the Confirm Order page, select Free","expect":"Proceed to downgrade"},{"do":"Click Proceed to downgrade, then Move to Free edition","expect":null}],"confirm_by":null,"effective":"The account moves to the Free edition; you keep access to your data and the Free edition's features","notice":"Zoho's Terms: a paid plan renews automatically unless you downgrade to a free plan or tell Zoho you don't want to renew; telling Zoho must be at least 7 days before the renewal date","refund":"Contact Zoho if you're not satisfied in your first 30 days (monthly) or 45 days (annual) for a full refund. Missed a renewal? Cancel within 5 business days (monthly) or 15 days (annual) after it to be eligible for a full refund. Refund questions: payments@zohocorp.com","fees":"No cancellation penalties","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s36"]},{"channel":"apple_app_store","applies_to":"Bigin plans bought in the Bigin iPhone app (Apple in-app purchase)","who":"The Apple Account that bought the plan (cancelling inside the Bigin app needs administrator privileges)","method":"platform_settings","start_url":null,"steps":[{"do":"On the iPhone, open the App Store app and tap your user image at the top right","expect":"Subscriptions"},{"do":"Tap Subscriptions, then Bigin by Zoho CRM","expect":"Cancel Subscription"},{"do":"Scroll to the bottom, tap Cancel Subscription, then Confirm in the pop-up","expect":null}],"confirm_by":"Apple shows an expiration message in red and no Cancel button","effective":"You keep the paid features until the end of the current billing period","notice":"Cancel at least 24 hours before the billing period ends to avoid the next renewal","refund":"Apple handles refunds: request one at reportaproblem.apple.com; Bigin has no control over the process","fees":null,"source_ids":["s37","s38","s39","s40","s41","s42","s43","s44","s45","s46","s47","s48","s49","s50"]}],"pay_less":[{"type":"free_plan","what":"The Free plan (a single user, 500 records) is what cancelling moves you to, and it keeps your data accessible","evidence":"documented","source_ids":["s12","s13","s5"]},{"type":"downgrade","what":"Partially downgrading an annual subscription gives credits for the unused value, as an extension of the subscription for the licenses you keep","evidence":"documented","source_ids":["s14","s15"]}],"export":[{"data":"Records from Bigin modules (a whole module or a view), and notes by parent module","how":"Open Settings, Data Administration, Export Data; select the module, a view and the fields, then click Export. Or use the more icon on a view and choose Export this view","format":"A ZIP file of CSV files","limits":"Up to 10 exports a day on Free/Trial accounts and 100 a day on paid editions; the export link is available for seven days","source_ids":["s16","s17","s18","s19","s20","s21"]},{"data":"A full backup of all the data in the Bigin account","how":"In Settings, open Data Administration, then Data Backup, and click Download; a pop-up and an email say when it's ready","format":null,"limits":"Super Admin or Administrator profiles only. Paid editions get two free backups a month; Free or Trial accounts must buy a one-time backup","source_ids":["s22","s23","s24","s25","s26","s27"]}],"after_cancel":{"access_until":"Web downgrade: not stated when the paid edition ends; the account then stays on the Free edition with your data. iPhone-app (Apple) plans: paid features last until the end of the billing period","data_kept":"Data stays in the Free edition. Zoho may terminate unpaid accounts inactive for 120 days and delete all their data. Deleting the Bigin account removes records permanently","you_lose":["Paid-edition features and limits above the Free plan (a single user, 500 records)"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancelling is a downgrade to the Free edition: the account and data stay","Zoho's Terms: a paid plan renews unless you downgrade to Free before the renewal date or tell Zoho at least 7 days before it","Missed the renewal? Zoho's refund policy makes you eligible for a full refund if you cancel within 5 business days after a monthly renewal or 15 days after an annual one","The free trial asks for no card and moves to the Free plan when it ends, so it needs no cancelling","To delete the Bigin account: export what you need (deleted records can't be recovered), remove the in-built telephony subscription, downgrade to Free and deactivate all other users; 7 days later the Delete Bigin account link appears in Settings > Organization (Company details)","Unpaid accounts inactive for 120 days may be terminated and their data deleted","Back up before downgrading: paid editions include two free backups a month, while Free accounts must buy a one-time backup","Bought in the iPhone app? Apple bills it: cancel in the App Store (Subscriptions, Bigin by Zoho CRM) or in the Bigin app (Settings, your plan, Manage Subscription, Cancel subscription); ask Apple for refunds at reportaproblem.apple.com"]},"sources":[{"id":"s1","url":"https://help.zoho.com/portal/en/kb/bigin/faqs/billing-and-payment/articles/how-can-i-cancel-my-bigin-account-subscription","title":"How can I cancel my Bigin account subscription?","publisher":"vendor","quote":"Go to your profile and click Manage Subscription.","supports":"where the cancel flow starts"},{"id":"s2","url":"https://help.zoho.com/portal/en/kb/bigin/faqs/billing-and-payment/articles/how-can-i-cancel-my-bigin-account-subscription","title":"How can I cancel my Bigin account subscription?","publisher":"vendor","quote":"Click the Change Plan button.","supports":"the Change Plan step"},{"id":"s3","url":"https://help.zoho.com/portal/en/kb/bigin/faqs/billing-and-payment/articles/how-can-i-cancel-my-bigin-account-subscription","title":"How can I cancel my Bigin account subscription?","publisher":"vendor","quote":"Select Free in the Confirm Order page.","supports":"choosing Free"},{"id":"s4","url":"https://help.zoho.com/portal/en/kb/bigin/faqs/billing-and-payment/articles/how-can-i-cancel-my-bigin-account-subscription","title":"How can I cancel my Bigin account subscription?","publisher":"vendor","quote":"Click Proceed to downgrade and then click Move to Free edition.","supports":"the final steps"},{"id":"s5","url":"https://help.zoho.com/portal/en/kb/bigin/faqs/billing-and-payment/articles/how-can-i-cancel-my-bigin-account-subscription","title":"How can I cancel my Bigin account subscription?","publisher":"vendor","quote":"Once it is cancelled, you will be moved to the free edition and you still will be able to access your data","supports":"what happens after cancelling"},{"id":"s6","url":"https://www.zoho.com/terms.html","title":"Zoho Terms of Service","publisher":"vendor","quote":"Your subscription will be automatically renewed at the end of each subscription period unless you downgrade your paid subscription plan to a free plan","supports":"automatic renewal"},{"id":"s7","url":"https://www.zoho.com/terms.html","title":"Zoho Terms of Service","publisher":"vendor","quote":"If you do not wish to renew the subscription, you must inform us at least seven days prior to the renewal date.","supports":"the 7-day notice"},{"id":"s8","url":"https://www.bigin.com/pricing.html","title":"Bigin pricing","publisher":"vendor","quote":"first 30 days (for monthly subscriptions) or 45 days (for annual subscriptions), you're not satisfied with our product or service, we will gladly offer you a full refund","supports":"a full refund in the first 30 days (monthly) or 45 days (annual)"},{"id":"s9","url":"https://help.zoho.com/portal/helpcenter/articles/what-is-your-refund-policy","title":"What is your refund policy?","publisher":"vendor","quote":"even upto five business days after your renewal date (for monthly subscriptions) or fifteen days after your renewal date (for annual subscriptions), and be eligible for a FULL REFUND","supports":"a full refund shortly after renewal"},{"id":"s10","url":"https://help.zoho.com/portal/helpcenter/articles/what-is-your-refund-policy","title":"What is your refund policy?","publisher":"vendor","quote":"For questions, please e-mail payments@zohocorp.com","supports":"where refund questions go"},{"id":"s11","url":"https://www.bigin.com/pricing.html","title":"Bigin pricing","publisher":"vendor","quote":"Cancel whenever you want. No penalties, no questions asked","supports":"no cancellation penalties"},{"id":"s12","url":"https://www.bigin.com/pricing.html","title":"Bigin pricing","publisher":"vendor","quote":"single user","supports":"the Free plan user limit"},{"id":"s13","url":"https://www.bigin.com/pricing.html","title":"Bigin pricing","publisher":"vendor","quote":"500 records","supports":"the Free plan record limit"},{"id":"s14","url":"https://www.bigin.com/pricing.html","title":"Bigin pricing","publisher":"vendor","quote":"If you need to partially downgrade your annual subscription","supports":"partial annual downgrades"},{"id":"s15","url":"https://help.zoho.com/portal/helpcenter/articles/what-is-your-refund-policy","title":"What is your refund policy?","publisher":"vendor","quote":"In case of partial downgrade of annual subscription, you will be provided credits in the form of extension of subscription for the active licenses.","supports":"credits for a partial annual downgrade"},{"id":"s16","url":"https://help.zoho.com/portal/en/kb/bigin/data-administration/articles/exporting-data","title":"Exporting data","publisher":"vendor","quote":"Users can now export data from Bigin's modules in .ZIP files and access the data in .CSV file format","supports":"what can be exported, and the format"},{"id":"s17","url":"https://help.zoho.com/portal/en/kb/bigin/data-administration/articles/exporting-data","title":"Exporting data","publisher":"vendor","quote":"select the module from which you would like to export the data","supports":"the export steps"},{"id":"s18","url":"https://help.zoho.com/portal/en/kb/bigin/data-administration/articles/exporting-data","title":"Exporting data","publisher":"vendor","quote":"You can also download notes from each module by choosing a parent module for the notes","supports":"exporting notes"},{"id":"s19","url":"https://help.zoho.com/portal/en/kb/bigin/data-administration/articles/exporting-data","title":"Exporting data","publisher":"vendor","quote":"In a single day, you have the option to perform: 10 exports with Free/Trial accounts","supports":"the daily Free/Trial export limit"},{"id":"s20","url":"https://help.zoho.com/portal/en/kb/bigin/data-administration/articles/exporting-data","title":"Exporting data","publisher":"vendor","quote":"100 exports with Express/Premier/Bigin 360/ZohoOne accounts","supports":"the paid export limit"},{"id":"s21","url":"https://help.zoho.com/portal/en/kb/bigin/data-administration/articles/exporting-data","title":"Exporting data","publisher":"vendor","quote":"The export link will be available for seven days","supports":"how long the export link lasts"},{"id":"s22","url":"https://help.zoho.com/portal/en/kb/bigin/data-administration/articles/data-backup","title":"Data Backup","publisher":"vendor","quote":"Using Data Backup, you can back up all the data in your Bigin account, instantly.","supports":"what a backup covers"},{"id":"s23","url":"https://help.zoho.com/portal/en/kb/bigin/data-administration/articles/data-backup","title":"Data Backup","publisher":"vendor","quote":"Click Download","supports":"the backup step"},{"id":"s24","url":"https://help.zoho.com/portal/en/kb/bigin/data-administration/articles/data-backup","title":"Data Backup","publisher":"vendor","quote":"Only users with Super Admin or Administrator profiles are allowed to initiate data backups.","supports":"who can back up"},{"id":"s25","url":"https://help.zoho.com/portal/en/kb/bigin/data-administration/articles/data-backup","title":"Data Backup","publisher":"vendor","quote":"Users with the paid edition of Bigin will have two free backups per month.","supports":"free backups on paid editions"},{"id":"s26","url":"https://help.zoho.com/portal/en/kb/bigin/data-administration/articles/data-backup","title":"Data Backup","publisher":"vendor","quote":"Users under the Free/Trial edition should purchase a one-time data backup to get a copy of the entire data in Bigin.","supports":"Free/Trial accounts pay for a backup"},{"id":"s27","url":"https://help.zoho.com/portal/en/kb/bigin/data-administration/articles/data-backup","title":"Data Backup","publisher":"vendor","quote":"Once the backup is ready for download, you will receive a pop-up notification and an email.","supports":"how you learn the backup is ready"},{"id":"s28","url":"https://help.zoho.com/portal/en/kb/bigin/explore-settings/articles/delete-your-bigin-account","title":"Delete your Bigin account","publisher":"vendor","quote":"If you have a paid edition, you must downgrade to the Free edition.","supports":"downgrade before deleting"},{"id":"s29","url":"https://help.zoho.com/portal/en/kb/bigin/explore-settings/articles/delete-your-bigin-account","title":"Delete your Bigin account","publisher":"vendor","quote":"7 days after the deactivation of the last active user in the account or cancellation of subscription","supports":"the 7-day wait before deleting"},{"id":"s30","url":"https://help.zoho.com/portal/en/kb/bigin/explore-settings/articles/delete-your-bigin-account","title":"Delete your Bigin account","publisher":"vendor","quote":"It is not possible to recover the records once you delete your Bigin account.","supports":"deletion is permanent"},{"id":"s31","url":"https://help.zoho.com/portal/en/kb/bigin/explore-settings/articles/delete-your-bigin-account","title":"Delete your Bigin account","publisher":"vendor","quote":"Click the Delete Bigin account link.","supports":"the delete link"},{"id":"s32","url":"https://www.zoho.com/terms.html","title":"Zoho Terms of Service","publisher":"vendor","quote":"We reserve the right to terminate unpaid user accounts that are inactive for a continuous period of 120 days.","supports":"inactive unpaid accounts"},{"id":"s33","url":"https://www.zoho.com/terms.html","title":"Zoho Terms of Service","publisher":"vendor","quote":"In the event of such termination, all data associated with such user account will be deleted.","supports":"data is deleted on that termination"},{"id":"s34","url":"https://www.bigin.com/pricing.html","title":"Bigin pricing","publisher":"vendor","quote":"No, you won't be charged automatically. You will be moved to the Free plan","supports":"the trial ends on the Free plan"},{"id":"s35","url":"https://www.bigin.com/pricing.html","title":"Bigin pricing","publisher":"vendor","quote":"No, we do not ask for your credit card for the trial","supports":"the trial needs no card"},{"id":"s36","url":"https://help.zoho.com/portal/helpcenter/articles/what-is-your-refund-policy","title":"What is your refund policy?","publisher":"vendor","quote":"If at anytime during your first month using our service you are dissatisfied, please contact us.","supports":"the first-period refund is requested from Zoho"},{"id":"s37","url":"https://help.zoho.com/portal/en/kb/bigin/mobile/faqs/iap-ios/articles/how-do-i-cancel-your-subscription-through-apple","title":"iPhone - How to cancel your subscription through Apple?","publisher":"vendor","quote":"Go to the App Store app in iPhone.","supports":"Apple route: open the App Store app"},{"id":"s38","url":"https://help.zoho.com/portal/en/kb/bigin/mobile/faqs/iap-ios/articles/how-do-i-cancel-your-subscription-through-apple","title":"iPhone - How to cancel your subscription through Apple?","publisher":"vendor","quote":"Tap the user image at the top right corner of your screen.","supports":"Apple route: the user image"},{"id":"s39","url":"https://help.zoho.com/portal/en/kb/bigin/mobile/faqs/iap-ios/articles/how-do-i-cancel-your-subscription-through-apple","title":"iPhone - How to cancel your subscription through Apple?","publisher":"vendor","quote":"Select Subscriptions > Bigin by Zoho CRM.","supports":"Apple route: the subscription's name"},{"id":"s40","url":"https://help.zoho.com/portal/en/kb/bigin/mobile/faqs/iap-ios/articles/how-do-i-cancel-your-subscription-through-apple","title":"iPhone - How to cancel your subscription through Apple?","publisher":"vendor","quote":"Scroll down to the bottom and select Cancel Subscription.","supports":"Apple route: Cancel Subscription"},{"id":"s41","url":"https://help.zoho.com/portal/en/kb/bigin/mobile/faqs/iap-ios/articles/how-do-i-cancel-your-subscription-through-apple","title":"iPhone - How to cancel your subscription through Apple?","publisher":"vendor","quote":"Select Confirm in the confirmation popup.","supports":"Apple route: confirming"},{"id":"s42","url":"https://help.zoho.com/portal/en/kb/bigin/mobile/faqs/iap-ios/articles/how-to-cancel-your-subscription","title":"iPhone - How to cancel your subscription?","publisher":"vendor","quote":"Log in to your Bigin account with administrator privileges.","supports":"cancelling inside the iPhone app needs administrator privileges"},{"id":"s43","url":"https://help.zoho.com/portal/en/kb/bigin/mobile/faqs/iap-ios/articles/how-to-cancel-your-subscription","title":"iPhone - How to cancel your subscription?","publisher":"vendor","quote":"After you cancel your subscription you can still access the features upto the end of your current billing period.","supports":"Apple route: access lasts to the end of the billing period"},{"id":"s44","url":"https://help.zoho.com/portal/en/kb/bigin/mobile/faqs/iap-ios/articles/how-to-cancel-your-subscription","title":"iPhone - How to cancel your subscription?","publisher":"vendor","quote":"we recommend users to cancel at least 24 hours before the end of current billing period to avoid renewal for the next cycle.","supports":"Apple route: cancel 24 hours before the period ends"},{"id":"s45","url":"https://help.zoho.com/portal/en/kb/bigin/mobile/faqs/iap-ios/articles/i-have-accidentally-purchased-a-subscription-how-do-i-cancel-it-and-get-the-refund","title":"iPhone - I have accidentally purchased a subscription. How do I cancel it and get the refund?","publisher":"vendor","quote":"You can request a refund at reportaproblem.apple.com.","supports":"Apple route: where to ask for a refund"},{"id":"s46","url":"https://help.zoho.com/portal/en/kb/bigin/mobile/faqs/iap-ios/articles/i-have-accidentally-purchased-a-subscription-how-do-i-cancel-it-and-get-the-refund","title":"iPhone - I have accidentally purchased a subscription. How do I cancel it and get the refund?","publisher":"vendor","quote":"The refund process is handled by Apple, and Bigin does not have control over any part of the process.","supports":"Apple route: Apple decides refunds"},{"id":"s47","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"the Apple Account that appears on the receipt to cancel the subscription","supports":"Apple route: who can cancel"},{"id":"s48","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"Apple route: how to confirm"},{"id":"s49","url":"https://help.zoho.com/portal/en/kb/bigin/mobile/faqs/iap-ios/articles/how-do-i-cancel-your-subscription-through-apple","title":"iPhone - How to cancel your subscription through Apple?","publisher":"vendor","quote":"Go to Settings > Tap on the existing plan under the Subscription tab.","supports":"cancelling from inside the Bigin iPhone app"},{"id":"s50","url":"https://help.zoho.com/portal/en/kb/bigin/mobile/faqs/iap-ios/articles/how-to-cancel-your-subscription","title":"iPhone - How to cancel your subscription?","publisher":"vendor","quote":"Tap Manage Subscription and tap Cancel subscription","supports":"cancelling from inside the Bigin iPhone app"},{"id":"s51","url":"https://help.zoho.com/portal/en/kb/bigin/explore-settings/articles/delete-your-bigin-account","title":"Delete your Bigin account","publisher":"vendor","quote":"Deactivate all users if there are multiple active users.","supports":"deleting the account: deactivate users first"},{"id":"s52","url":"https://help.zoho.com/portal/en/kb/bigin/explore-settings/articles/delete-your-bigin-account","title":"Delete your Bigin account","publisher":"vendor","quote":"Remove the subscription for the in-built telephony account.","supports":"deleting the account: remove the telephony subscription first"},{"id":"s53","url":"https://help.zoho.com/portal/en/kb/bigin/explore-settings/articles/delete-your-bigin-account","title":"Delete your Bigin account","publisher":"vendor","quote":"the Delete Bigin account link will be available in the Company details page","supports":"where the delete link appears"},{"id":"s54","url":"https://help.zoho.com/portal/en/kb/bigin/explore-settings/articles/delete-your-bigin-account","title":"Delete your Bigin account","publisher":"vendor","quote":"Go to Settings > Organization","supports":"the delete path"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Which role can manage a web subscription (the iPhone app's help asks for administrator privileges), and when the paid edition ends after a web downgrade to Free, are not stated","The on-screen confirmation after Move to Free edition is not documented","Google Play: the Bigin Android app lists in-app purchases, but Bigin's IAP Android help section shows no readable articles, so no Google Play route is documented; Zoho One bundle billing was not researched"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["Added an Apple App Store route from Bigin's iPhone in-app purchase FAQs: steps, access to period end, 24-hour notice, Apple refunds (s37-s50)","Summary: the 30/45-day refund only covers the first period; after a renewal it is 5 business days (monthly) or 15 days (annual)","Refund: the first-period refund must be requested from Zoho (s36); re-copied s8, s9 and s10 to include the refund words","Notice and tip: the Terms' 7-day limit applies to telling Zoho; a downgrade to Free before renewal stops it","Export limits are per day (re-copied s19)","Deletion tip: deactivate other users, remove the telephony subscription; link in Settings > Organization (s51-s54)","Added a back-up-before-downgrading tip (s25, s26) and an iPhone-purchase tip","Still open: who can manage a web subscription, when paid access ends after a web downgrade, and any Google Play billing"]}},"stackcut":{"vendor_id":"bigin","name":"Bigin","recipes":[{"id":"replace-bigin","title":"Sales CRM","best_year_one_net":58}]},"page":"https://stackcut.io/cancel/bigin","json":"https://stackcut.io/exits/bigin.json","evidence":{"packet_revision":"0cf506d3937bf76726e7482b50437adbb97cc1c64107e146dae61b666095e7ec","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"bigin--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"bigin--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"bigmarker","name":"BigMarker","category":"communication","website":"https://www.bigmarker.com","domains":["bigmarker.com","get.bigmarker.com","kb.bigmarker.com"],"summary":"Sold through sales under an Order Form and the Master Services Agreement. Plans renew automatically unless you give written notice (email acceptable) at least 30 days before the term ends. Cancelling early still owes fees to the end of the term, and prepaid fees aren't refunded.","routes":[{"channel":"sales_contract","label":"Non-renewal under the Master Services Agreement","applies_to":"Subscriptions under the Master Services Agreement and an Order Form, including annual plans","who":"The customer named on the Order Form (either party can give non-renewal notice)","method":"email","start_url":"https://get.bigmarker.com/legal-docs/msa","steps":[{"do":"Find the end date of your current subscription term on your Order Form","expect":null},{"do":"Send BigMarker written notice that you don't want the subscription to renew, at least 30 days before the term ends; the agreement says email is acceptable","expect":null}],"confirm_by":null,"effective":"The subscription ends at the end of the relevant subscription term; the pricing page says you can cancel the auto-renewal at any time during the plan term","notice":"At least 30 days before the end of the relevant subscription term; email is acceptable","refund":"BigMarker will not provide any refunds of prepaid fees or unused subscription fees","fees":null,"source_ids":["b1","b2","b3","b4","b6","b10","b12"]},{"channel":"sales_contract","label":"Cancelling early","applies_to":"Subscriptions under the Master Services Agreement that you want to end before the term ends","who":"The customer that signed the Order Form","method":"contact_sales","start_url":"https://get.bigmarker.com/legal-docs/msa","steps":[{"do":"Tell BigMarker in writing that you are cancelling the subscription early, which the agreement allows at your convenience","expect":null},{"do":"Pay all unpaid fees due through the end of the subscription term","expect":null}],"confirm_by":null,"effective":"Not stated; you still owe all unpaid fees through the end of the subscription term","notice":null,"refund":"BigMarker will not provide any refunds of prepaid fees or unused subscription fees","fees":"All unpaid fees through the end of the subscription term","source_ids":["b5","b6","b7","b11"]}],"pay_less":[{"type":"student_or_nonprofit","what":"Education and nonprofit pricing, by proposal: email sales@bigmarker.com","evidence":"documented","source_ids":["b14","b15"]}],"export":[{"data":"Customer Data, the term the Master Services Agreement uses","how":"Request it within thirty (30) days of the end of the agreement; BigMarker makes it available for export or download, as described in its documentation","format":null,"limits":"The request window is thirty days; the format is set by BigMarker's documentation, which the agreement refers to","source_ids":["b8"]}],"after_cancel":{"access_until":"The end of the subscription term; early cancellation still requires paying fees through that date","data_kept":"You can request an export within 30 days of the end of the agreement; after that BigMarker has no duty to keep Customer Data. Under the Data Processing Addendum, BigMarker deletes all Customer Data within 60 days of a request made after termination, unless the law requires keeping it","you_lose":["Customer Data once the thirty-day export request window closes","Prepaid and unused subscription fees, which are not refunded"]},"agent_notes":{"sign_in_needed":false,"phone_or_chat_only":false,"retention_step":null,"tips":["Renewal is automatic unless you send written notice, email acceptable, at least 30 days before the term ends","The agreement doesn't name the address for notices to BigMarker; use the contact on your Order Form","The notice clause calls termination notices 'Legal Notices' and says they must be clearly identifiable as one; label an early-cancellation notice that way","Promotional or one-time prices renew at BigMarker's list price, and purchased quantities can't be reduced during a term","Early cancellation still owes all unpaid fees through the end of the term, and prepaid fees are not refunded","Request your Customer Data export within 30 days of the end of the agreement"]},"sources":[{"id":"b1","url":"https://get.bigmarker.com/pricing","title":"BigMarker Pricing","publisher":"vendor","quote":"You can cancel your subscription at any time during your plan term to cancel the auto-renewal of your subscription.","supports":"cancelling the auto-renewal during the term"},{"id":"b2","url":"https://get.bigmarker.com/pricing","title":"BigMarker Pricing","publisher":"vendor","quote":"BigMarker is a subscription-based service, so your plan renews every year.","supports":"that plans renew yearly"},{"id":"b3","url":"https://get.bigmarker.com/legal-docs/msa","title":"BigMarker Master Services Agreement","publisher":"vendor","quote":"subscriptions will automatically renew for the shorter of the Subscription Term, or one year","supports":"automatic renewal (Section 11.1)"},{"id":"b4","url":"https://get.bigmarker.com/legal-docs/msa","title":"BigMarker Master Services Agreement","publisher":"vendor","quote":"unless either party gives the other written notice (email acceptable) at least 30 days before the end of the relevant subscription term.","supports":"the non-renewal notice period and that email is acceptable (Section 11.1)"},{"id":"b5","url":"https://get.bigmarker.com/legal-docs/msa","title":"BigMarker Master Services Agreement","publisher":"vendor","quote":"Customer may choose to cancel a subscription early at Customer's convenience","supports":"early cancellation is allowed (Section 11.2)"},{"id":"b6","url":"https://get.bigmarker.com/legal-docs/msa","title":"BigMarker Master Services Agreement","publisher":"vendor","quote":"BigMarker will not provide any refunds of prepaid fees or unused subscription fees","supports":"no refunds (Section 11.2)"},{"id":"b7","url":"https://get.bigmarker.com/legal-docs/msa","title":"BigMarker Master Services Agreement","publisher":"vendor","quote":"Customer will promptly pay all unpaid fees due through the end of the Subscription Term","supports":"fees owed through the end of the term (Section 11.2)"},{"id":"b8","url":"https://get.bigmarker.com/legal-docs/msa","title":"BigMarker Master Services Agreement","publisher":"vendor","quote":"upon Customer request made within thirty (30) days, BigMarker will make Customer Data available for export or download","supports":"the export request window (Section 11.5)"},{"id":"b9","url":"https://get.bigmarker.com/legal-docs/msa","title":"BigMarker Master Services Agreement","publisher":"vendor","quote":"thereafter will have no obligation to maintain or provide any Customer Data, unless legally required.","supports":"no duty to keep data after the export window (Section 11.5)"},{"id":"b10","url":"https://get.bigmarker.com/legal-docs/msa","title":"BigMarker Master Services Agreement","publisher":"vendor","quote":"renewal of promotional or one-time priced subscriptions will be at BigMarker's applicable list price","supports":"promotional prices renew at list price (Section 11.1)"},{"id":"b11","url":"https://get.bigmarker.com/legal-docs/msa","title":"BigMarker Master Services Agreement","publisher":"vendor","quote":"which shall clearly be identifiable as a Legal Notice","supports":"termination notices must be marked as Legal Notices (Section 12.10)"},{"id":"b12","url":"https://get.bigmarker.com/legal-docs/msa","title":"BigMarker Master Services Agreement","publisher":"vendor","quote":"payment obligations are non-cancelable and Fees paid are non-refundable","supports":"fees are non-refundable (Section 5.1)"},{"id":"b13","url":"https://get.bigmarker.com/legal-docs/msa","title":"BigMarker Master Services Agreement","publisher":"vendor","quote":"quantities purchased cannot be decreased during the relevant Subscription Term","supports":"no mid-term reductions (Section 5.1)"},{"id":"b14","url":"https://get.bigmarker.com/pricing","title":"BigMarker Pricing","publisher":"vendor","quote":"Yes, we do! In fact, we work with some of the world's most innovative nonprofits, NGOs, and educational institutions.","supports":"education and nonprofit pricing"},{"id":"b15","url":"https://get.bigmarker.com/pricing","title":"BigMarker Pricing","publisher":"vendor","quote":"Just email us at sales@bigmarker.com, and we'll put together a proposal that meets the needs of your organization.","supports":"how to ask for that pricing"},{"id":"b16","url":"https://get.bigmarker.com/legal-docs/data-processing-addendum","title":"BigMarker Data Processing Addendum","publisher":"vendor","quote":"BigMarker will, within sixty (60) days after request by Customer following the termination or expiration of the Agreement, delete all Customer Data from BigMarker's systems.","supports":"deletion within 60 days of a request (Section 12)"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["BigMarker's public help center has no articles on billing, cancelling or closing an account, so no self-serve cancel path in the app is documented","The agreement doesn't name who at BigMarker receives a non-renewal notice, or whether BigMarker confirms it","Whether BigMarker offers monthly plans isn't stated; the pricing page says plans renew every year and lists no prices","The export format isn't stated in the agreement, which points to BigMarker's product documentation"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Re-checked the renewal, notice, early-cancellation, refund and export terms against the agreement: all correct","Corrected when early cancellation takes effect: the agreement doesn't say, it only says fees stay owed to the end of the term","Added that termination notices must be marked as Legal Notices, that promotional prices renew at list price, and that quantities can't be cut mid-term","Added the 60-day deletion commitment from the Data Processing Addendum and the documented education and nonprofit pricing"]}},"page":"https://stackcut.io/cancel/bigmarker","json":"https://stackcut.io/exits/bigmarker.json","evidence":{"packet_revision":"713381133eb561301733b4b8291af9db45caece9832f1f97a2faf6110f4157ef","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"bigmarker--sales-contract--r1","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"bigmarker--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"bill_com","name":"BILL","category":"business_finance","website":"https://www.bill.com","domains":["bill.com"],"summary":"Submit a cancellation request from your BILL account or through BILL's customer support portal. Subscription accounts stop on the last day of the current billing cycle (later if payments are still pending). Gotcha: no prorated refund, fees accrue until that date, and an outstanding loan delays cancellation until it's repaid.","routes":[{"channel":"direct_web","applies_to":"BILL accounts with recurring subscription fees, such as the Accounts Payable & Receivable plans (Essentials, Team, Corporate)","who":"The BILL account holder","method":"form","start_url":null,"steps":[{"do":"Sign in to your BILL account and submit a request to cancel the account (or to deactivate individual users), or submit it through BILL's customer support portal","expect":null}],"confirm_by":null,"effective":"On the last day of the current billing cycle if there are no pending payments (or they'll be completed before the cycle ends); otherwise on the last day of the next billing cycle or when the last requested payment is completed, whichever is later. An outstanding loan delays it until fully repaid","notice":null,"refund":"No prorated refund of any part of the subscription fee for the current subscription period","fees":"You owe all Service Fees that accrue up to the effective date of cancellation","source_ids":["s1","s2","s12","s13","s3","s4","s5","s11"],"label":"Subscription accounts"},{"channel":"direct_web","label":"Accounts without subscription fees","applies_to":"BILL accounts that don't pay recurring subscription fees","who":"The BILL account holder","method":"form","start_url":null,"steps":[{"do":"Sign in to your BILL account and submit a request to cancel it, or submit it through BILL's customer support portal","expect":null}],"confirm_by":null,"effective":"When BILL processes the request, or when the last requested payment is posted and completed, whichever is later","notice":null,"refund":null,"fees":"You owe all Service Fees that accrue up to the effective date of cancellation","source_ids":["s1","s15","s4","s5"]}],"pay_less":[{"type":"seat_reduction","what":"Accounts Payable & Receivable plans are priced per user per month: ask to deactivate users you no longer need instead of cancelling. A deactivation takes effect on the last billing day of the cycle, or sooner once BILL processes it","evidence":"documented","source_ids":["s1","s7","s11","s14"]},{"type":"downgrade","what":"Request a plan change to a cheaper AP & AR plan from your account/billing settings: Essentials is $49 per user per month, below Team and Corporate","evidence":"documented","source_ids":["s11","s16"]},{"type":"free_plan","what":"BILL Spend & Expense (corporate cards, budgets, expense tracking) is $0 per user per month, if that's all you need","evidence":"documented","source_ids":["s10"]}],"export":[],"after_cancel":{"access_until":"The effective date of cancellation: for subscription accounts, normally the last day of the current billing cycle","data_kept":"After you cancel, BILL and the banks that offer services through BILL may keep copies of the data you uploaded or created, such as user data, bills and documents, as required or permitted by law, the agreement or BILL's Privacy Notice","you_lose":["Access to your BILL account"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Subscriptions renew automatically each billing cycle until a user is deactivated or the account is cancelled","Cancelling is a request made from the BILL account or through the customer support portal","Payments still pending at the end of the cycle push the cancellation to the next cycle's end or the last payment's completion, whichever is later","An outstanding loan delays the cancellation until it's fully repaid","Fees keep accruing until the effective date of cancellation, and the current period isn't refunded pro rata"]},"sources":[{"id":"s1","url":"https://www.bill.com/legal/terms-of-service","title":"BILL Terms of Service","publisher":"vendor","quote":"You may request to deactivate a User or cancel Your BILL account at any time by submitting a request through Your BILL account or through Our customer support portal.","supports":"how to cancel"},{"id":"s2","url":"https://www.bill.com/legal/terms-of-service","title":"BILL Terms of Service","publisher":"vendor","quote":"Your Subscription Account will automatically renew each billing cycle unless You request to deactivate a User or cancel your account.","supports":"auto-renewal"},{"id":"s3","url":"https://www.bill.com/legal/terms-of-service","title":"BILL Terms of Service","publisher":"vendor","quote":"You will not be eligible for a prorated refund","supports":"no prorated refund"},{"id":"s4","url":"https://www.bill.com/legal/terms-of-service","title":"BILL Terms of Service","publisher":"vendor","quote":"You will be responsible for all Service Fees that accrue up to the effective date of cancelation.","supports":"fees until cancellation"},{"id":"s5","url":"https://www.bill.com/legal/terms-of-service","title":"BILL Terms of Service","publisher":"vendor","quote":"If You have any outstanding loan, the account cancelation will be effective on the date on which all principal, interest and indebtedness have been paid in full.","supports":"loans delay cancellation"},{"id":"s6","url":"https://www.bill.com/legal/terms-of-service","title":"BILL Terms of Service","publisher":"vendor","quote":"BILL and the banks that offer services through BILL may maintain copies of any information or data that You upload to or create in the Service","supports":"data kept after cancelling"},{"id":"s7","url":"https://www.bill.com/pricing","title":"Pricing","publisher":"vendor","quote":"priced per user per month for direct customers","supports":"AP & AR plans are priced per user per month"},{"id":"s10","url":"https://www.bill.com/pricing","title":"Pricing","publisher":"vendor","quote":"BILL Spend & Expense plan is $0 per user per month and includes corporate cards, budgets, expense tracking","supports":"the free Spend & Expense plan"},{"id":"s11","url":"https://www.bill.com/pricing","title":"Pricing","publisher":"vendor","quote":"sign in to your BILL account, go to your account/billing settings, and review which plan you're on, update user counts, or request a plan change","supports":"where the plan, user count and plan changes are managed"},{"id":"s12","url":"https://www.bill.com/legal/terms-of-service","title":"BILL Terms of Service","publisher":"vendor","quote":"the cancelation will be effective on the last day of the then-current billing cycle for Your Subscription Account, if there are no pending payments on the BILL account","supports":"when a subscription account's cancellation takes effect"},{"id":"s13","url":"https://www.bill.com/legal/terms-of-service","title":"BILL Terms of Service","publisher":"vendor","quote":"the last day of the next billing cycle or the date on which the last requested payment is posted and completed, whichever is later.","supports":"pending payments push the date back"},{"id":"s14","url":"https://www.bill.com/legal/terms-of-service","title":"BILL Terms of Service","publisher":"vendor","quote":"the User deactivation will be effective on the last billing day of the then-current billing cycle for the Subscription Account or the date such request is processed","supports":"when a user deactivation takes effect"},{"id":"s15","url":"https://www.bill.com/legal/terms-of-service","title":"BILL Terms of Service","publisher":"vendor","quote":"will be effective on the date the request is processed or the date on which the last requested payment is posted and completed, whichever is later.","supports":"non-subscription accounts"},{"id":"s16","url":"https://www.bill.com/pricing","title":"Pricing","publisher":"vendor","quote":"$ 49 user/ month","supports":"the Essentials plan price, the lowest AP & AR tier"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["The in-app steps and screen names for requesting cancellation aren't confirmed; they would be in BILL's help center (help.bill.com)","Who in a BILL organization may request cancellation (for example, only the Administrator) isn't stated in BILL's terms","How to export bills, documents and payment history before cancelling isn't covered in BILL's terms; it would be in BILL's help center","Terms for Enterprise (custom-priced) contracts aren't on BILL's public pages"],"review":{"by":"stackcut-review","on":"2026-10-07","result":"partial","notes":["Re-checked cancellation, auto-renewal, effective dates, pending payments, loans, refunds, fees and data retention against BILL's terms: all confirmed","Added a cheaper-plan option: plan changes and user counts are managed in account/billing settings, and Essentials is the lowest AP & AR tier","Replaced a bare price fragment with the pricing page's statement that plans are priced per user per month","The in-app cancel steps in BILL's help center couldn't be re-checked, so the level stays partial","Scoped Oct 7 review of the current BILL General Terms: the no-prorated-refund wording remains applicable to a Subscription Account. The quote was shortened to an exact clause fragment because the published sentence runs directly into the next pending-payment clause without punctuation. Existing pending-payment timing exceptions remain in the packet. Original checked_on is preserved; this was not a whole-packet recheck."]}},"page":"https://stackcut.io/cancel/bill_com","json":"https://stackcut.io/exits/bill_com.json","evidence":{"packet_revision":"14fb954509e16cf0e101766170fdaa38a1e04e3b46caa5475d6f67f485b70f29","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"bill-com--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"bill-com--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"bitbucket","name":"Bitbucket","category":"developer_tools","website":"https://bitbucket.org","domains":["bitbucket.org"],"summary":"Where you cancel depends on when you bought: plans bought before September 10, 2025 change to Free in Workspace settings, Plan details; newer subscriptions are deactivated at admin.atlassian.com/billing. Billing is per workspace member, renewals aren't refunded, and deactivating a trial ends it at once. Clone repositories first.","routes":[{"channel":"direct_web","label":"Workspace billing (bought before Sep 10, 2025)","applies_to":"Bitbucket Cloud Standard and Premium plans bought before September 10, 2025, billed monthly by card for the workspace","who":"A workspace admin","method":"self_serve","start_url":"https://bitbucket.org","steps":[{"do":"Select the Settings cog on the top navigation bar, then Workspace settings","expect":"Plans and Billing"},{"do":"Select Plan details under Plans and Billing on the left sidebar","expect":"Upgrade plan or Change plan"},{"do":"Select Change plan, then select the Free button on the Bitbucket Cloud plans page and complete the remaining screens","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":"Your card is billed on the last day of each monthly billing cycle for the users in the workspace, plus any build minutes or storage used beyond your plan","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s25"]},{"channel":"direct_web","label":"Atlassian billing (bought from Sep 10, 2025)","applies_to":"Bitbucket Cloud subscriptions bought on or after September 10, 2025, managed from an Atlassian billing account","who":"A billing admin, organization admin or site admin","method":"self_serve","start_url":"https://admin.atlassian.com/billing","steps":[{"do":"Go to admin.atlassian.com/billing and select your billing account if you have more than one","expect":"Subscriptions"},{"do":"Select Subscriptions, find the Bitbucket subscription and select Manage, then more actions > Deactivate; review and confirm the cancellation","expect":null},{"do":"To change plans instead, select the Bitbucket subscription in the Subscriptions list, select Change plan, review the details and select Confirm","expect":null}],"confirm_by":null,"effective":"No further renewals are processed; Atlassian's deactivation guide says access continues for 15 days after the subscription period ends. On a free trial of Standard or Premium, deactivating ends the trial right away","notice":null,"refund":"Atlassian refunds only a first purchase requested within 30 days (monthly cloud subscriptions: within the first paid month after the trial); renewals, upgrades and usage-based charges aren't refunded","fees":null,"source_ids":["s10","s11","s12","s13","s14","s15","s16","s17","s19","s20","s34","s35","s36"]}],"pay_less":[{"type":"free_plan","what":"Bitbucket Free covers up to 5 users with unlimited public and private repositories, 50 build minutes a month and 1 GB of large file storage; those amounts can't be exceeded on Free","evidence":"documented","source_ids":["s21","s22","s23","s24"]},{"type":"downgrade","what":"An admin can move between Premium and Standard from the workspace settings (Plan details, Change plan)","evidence":"documented","source_ids":["s4","s25"]},{"type":"seat_reduction","what":"Every workspace member is a billable user and the card is charged at the end of each monthly cycle for the users in the workspace, so remove members you no longer need before the cycle ends","evidence":"documented","source_ids":["s6","s7"]},{"type":"student_or_nonprofit","what":"Signing up with an academic email address converts the account to an unlimited academic plan; nonprofits can apply for a Bitbucket Cloud Community subscription (unlimited private repositories for unlimited contributors)","evidence":"documented","source_ids":["s26","s27","s28"]}],"export":[{"data":"Each Git repository, with its files and history","how":"Open the repository and select the Clone button, then clone it with git over HTTPS or SSH (or with Sourcetree or VS Code)","format":"Git repository","limits":null,"source_ids":["s29","s30"]}],"after_cancel":{"access_until":"Atlassian billing: 15 days after the subscription period ends. Workspace billing: not stated","data_kept":"Atlassian's deactivation guide says product data is kept for a period that depends on the plan; Bitbucket-specific retention is not stated","you_lose":["Paid-plan limits: Free caps the workspace at 5 users, 50 build minutes a month and 1 GB of large file storage","Saved Premium settings (lost when a missed payment drops a Premium workspace to Free)"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Check when the subscription was bought: before September 10, 2025, billing lives in Bitbucket's workspace settings; on or after, in the Atlassian billing account","Billing counts every workspace member, charged on the last day of each monthly cycle","A missed payment drops a workspace-billed plan to Free (5 users) and deactivates a subscription on the new billing system","On the Atlassian billing system, deactivating during a Standard or Premium free trial ends the trial immediately","Clone every repository you need before deactivating","Bitbucket's usage-based billing is migrating to Atlassian Administration, so billing screens may move"]},"sources":[{"id":"s1","url":"https://support.atlassian.com/bitbucket-cloud/docs/manage-your-plan-and-billing/","title":"Manage your plan and billing","publisher":"vendor","quote":"Select the Settings cog on the top navigation bar.","supports":"where plan changes start"},{"id":"s2","url":"https://support.atlassian.com/bitbucket-cloud/docs/manage-your-plan-and-billing/","title":"Manage your plan and billing","publisher":"vendor","quote":"Select Workspace settings from the Settings dropdown menu.","supports":"the Workspace settings step"},{"id":"s3","url":"https://support.atlassian.com/bitbucket-cloud/docs/manage-your-plan-and-billing/","title":"Manage your plan and billing","publisher":"vendor","quote":"Select Plan details under Plans and Billing on the left sidebar.","supports":"the Plan details step"},{"id":"s4","url":"https://support.atlassian.com/bitbucket-cloud/docs/manage-your-plan-and-billing/","title":"Manage your plan and billing","publisher":"vendor","quote":"Select Upgrade plan or Change plan.","supports":"the Change plan step"},{"id":"s5","url":"https://support.atlassian.com/bitbucket-cloud/docs/manage-your-plan-and-billing/","title":"Manage your plan and billing","publisher":"vendor","quote":"On the Bitbucket Cloud plans page, select the Free, Standard, or Premium button for the plan you want.","supports":"choosing the Free plan"},{"id":"s6","url":"https://support.atlassian.com/bitbucket-cloud/docs/manage-your-plan-and-billing/","title":"Manage your plan and billing","publisher":"vendor","quote":"A billable user is anyone who is a member of your Bitbucket workspace.","supports":"who is billed"},{"id":"s7","url":"https://support.atlassian.com/bitbucket-cloud/docs/manage-your-plan-and-billing/","title":"Manage your plan and billing","publisher":"vendor","quote":"We'll bill your credit card on the last day of your billing period based on the number of users within your workspace","supports":"when and how the card is charged"},{"id":"s8","url":"https://support.atlassian.com/bitbucket-cloud/docs/manage-your-plan-and-billing/","title":"Manage your plan and billing","publisher":"vendor","quote":"and we will include any extra build minutes or storage, if you have exceeded the amounts provided in your plan","supports":"overage charges on the bill"},{"id":"s9","url":"https://support.atlassian.com/bitbucket-cloud/docs/manage-your-plan-and-billing/","title":"Manage your plan and billing","publisher":"vendor","quote":"Each billing cycle is a month long and varies based on when we started charging you for using Bitbucket Cloud.","supports":"the monthly billing cycle"},{"id":"s10","url":"https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-bitbucket-subscription-on-the-new-billing-system/","title":"Manage your Bitbucket subscription on the new billing system","publisher":"vendor","quote":"If you have an existing Bitbucket Cloud subscription that was purchased before September 10, 2025, refer to this page for information on plans and billing for your subscription.","supports":"which subscriptions use which billing system"},{"id":"s11","url":"https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-bitbucket-subscription-on-the-new-billing-system/","title":"Manage your Bitbucket subscription on the new billing system","publisher":"vendor","quote":"Go to the Subscriptions list from your billing account and select your Bitbucket subscription.","supports":"finding the Bitbucket subscription"},{"id":"s12","url":"https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-bitbucket-subscription-on-the-new-billing-system/","title":"Manage your Bitbucket subscription on the new billing system","publisher":"vendor","quote":"Select Change plan.","supports":"changing plans on the new billing system"},{"id":"s13","url":"https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-bitbucket-subscription-on-the-new-billing-system/","title":"Manage your Bitbucket subscription on the new billing system","publisher":"vendor","quote":"If you miss a payment, we'll deactivate your subscription. However, you can always reactivate through your billing account.","supports":"missed payments on the new billing system"},{"id":"s14","url":"https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/","title":"Deactivate a subscription","publisher":"vendor","quote":"Who can do this? Billing admins Organization admins Site administrators","supports":"who can deactivate"},{"id":"s15","url":"https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/","title":"Deactivate a subscription","publisher":"vendor","quote":"Go to admin.atlassian.com/billing. Select your billing account if you have more than one.","supports":"where deactivation starts"},{"id":"s16","url":"https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/","title":"Deactivate a subscription","publisher":"vendor","quote":"Select Subscriptions, find the subscription you want to cancel, and select Manage. Select more actions > Deactivate, then review and confirm your cancellation.","supports":"the deactivate steps"},{"id":"s17","url":"https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/","title":"Deactivate a subscription","publisher":"vendor","quote":"If you deactivate your app subscription, we won't process any further renewals. After your subscription period ends, you'll be able to access your site for 15 more days.","supports":"when deactivation takes effect"},{"id":"s19","url":"https://support.atlassian.com/subscriptions-and-billing/docs/request-a-refund/","title":"Request a refund","publisher":"vendor","quote":"You can request a refund for your subscription if it is your initial purchase of the Atlassian app and if you request it within 30 days of your purchase.","supports":"the refund window"},{"id":"s20","url":"https://support.atlassian.com/subscriptions-and-billing/docs/request-a-refund/","title":"Request a refund","publisher":"vendor","quote":"Refunds for monthly cloud subscriptions are only available within the first paid month after the trial period.","supports":"the monthly refund window"},{"id":"s21","url":"https://www.atlassian.com/software/bitbucket/pricing","title":"Bitbucket pricing","publisher":"vendor","quote":"Bitbucket is free for individuals and small teams with up to 5 users, with unlimited public and private repositories.","supports":"the Free plan"},{"id":"s22","url":"https://support.atlassian.com/bitbucket-cloud/docs/manage-your-plan-and-billing/","title":"Manage your plan and billing","publisher":"vendor","quote":"50 min/month","supports":"Free plan build minutes"},{"id":"s23","url":"https://support.atlassian.com/bitbucket-cloud/docs/manage-your-plan-and-billing/","title":"Manage your plan and billing","publisher":"vendor","quote":"1 GB total","supports":"Free plan large file storage"},{"id":"s24","url":"https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-bitbucket-subscription-on-the-new-billing-system/","title":"Manage your Bitbucket subscription on the new billing system","publisher":"vendor","quote":"Free plans come with an included quantity of storage and build minutes which can't be exceeded.","supports":"Free plan limits are hard caps"},{"id":"s25","url":"https://www.atlassian.com/software/bitbucket/pricing","title":"Bitbucket pricing","publisher":"vendor","quote":"If you're an admin, change your plan from Standard to Premium (or vice versa) by opening your workspace settings","supports":"who changes the plan, and moving from Premium to Standard"},{"id":"s26","url":"https://www.atlassian.com/software/bitbucket/pricing","title":"Bitbucket pricing","publisher":"vendor","quote":"When you sign up with your academic email address, we'll automatically convert your account to an unlimited academic plan.","supports":"the academic plan"},{"id":"s27","url":"https://www.atlassian.com/software/bitbucket/pricing","title":"Bitbucket pricing","publisher":"vendor","quote":"can apply for an Atlassian Bitbucket Cloud Community subscription","supports":"the nonprofit Community subscription"},{"id":"s28","url":"https://www.atlassian.com/software/bitbucket/pricing","title":"Bitbucket pricing","publisher":"vendor","quote":"unlimited private repositories for unlimited contributors","supports":"what Community and academic subscriptions include"},{"id":"s29","url":"https://support.atlassian.com/bitbucket-cloud/docs/clone-a-git-repository/","title":"Clone a Git repository","publisher":"vendor","quote":"From the repository, select the Clone button.","supports":"how to copy a repository"},{"id":"s30","url":"https://support.atlassian.com/bitbucket-cloud/docs/clone-a-git-repository/","title":"Clone a Git repository","publisher":"vendor","quote":"Cloning a repository syncs it to your local machine.","supports":"what cloning does"},{"id":"s31","url":"https://support.atlassian.com/bitbucket-cloud/docs/manage-your-plan-and-billing/","title":"Manage your plan and billing","publisher":"vendor","quote":"If you miss a payment, we downgrade you to a Free plan with a 5-user limit. If you had the Premium plan, you'll lose any saved Premium settings.","supports":"missed payments on workspace billing, and lost Premium settings"},{"id":"s32","url":"https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/","title":"Deactivate a subscription","publisher":"vendor","quote":"Your site will then be deactivated, and your product data will be retained for a period of time, which varies depending on your plan.","supports":"data kept after deactivation"},{"id":"s33","url":"https://support.atlassian.com/bitbucket-cloud/docs/manage-your-plan-and-billing/","title":"Manage your plan and billing","publisher":"vendor","quote":"migrating to Atlassian Administration","supports":"billing is moving to Atlassian Administration"},{"id":"s34","url":"https://support.atlassian.com/subscriptions-and-billing/docs/request-a-refund/","title":"Request a refund","publisher":"vendor","quote":"Cloud renewals and upgrades cannot be refunded.","supports":"no refunds for renewals"},{"id":"s35","url":"https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/","title":"Deactivate a subscription","publisher":"vendor","quote":"If you're on a free trial of a Standard or Premium plan, deactivating your app will also end your trial.","supports":"deactivating during a trial ends it"},{"id":"s36","url":"https://support.atlassian.com/subscriptions-and-billing/docs/request-a-refund/","title":"Request a refund","publisher":"vendor","quote":"Usage-based subscriptions are non-refundable.","supports":"usage charges aren't refunded"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Workspace-billed plans (bought before September 10, 2025): when a switch to Free takes effect, whether you must first cut the workspace to 5 users, and the refund rule are not stated on the Bitbucket billing page","Atlassian's Deactivate a subscription page (linked from Bitbucket's new-billing page) and Request a refund page don't name Bitbucket; they are applied here to Bitbucket subscriptions on the new billing system","How long Bitbucket keeps a workspace's repositories after a paid plan ends is not stated","Bitbucket annual plans and Enterprise contracts were not researched separately","Whether deactivating mid-cycle on the new billing system earns any credit is not stated: Atlassian's 'no credit' sentence covers only its original billing experience"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["Removed 'no credit for cancelling mid-cycle' from the Atlassian route and summary: that sentence is in the page's Original billing section, not the improved billing the route uses","Added: deactivating during a Standard or Premium free trial ends the trial immediately (effective, tip, summary)","Refund: usage-based charges aren't refunded","Still unconfirmed: workspace-billing effective date and refunds, the 5-user cut on moving to Free, and repository retention"]}},"delete_account":{"url":"https://id.atlassian.com/manage/close-account","difficulty":"medium","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"bitbucket","name":"Bitbucket","recipes":[{"id":"replace-bitbucket","title":"Git hosting","best_year_one_net":-6}]},"page":"https://stackcut.io/cancel/bitbucket","json":"https://stackcut.io/exits/bitbucket.json","evidence":{"packet_revision":"69ae1b62beac0dd9238a0c784dbebc21e18de3bb61feab20f64043c8f73febef","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"bitbucket--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"bitbucket--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"bitdefender","name":"Bitdefender","category":"security_privacy","website":"https://www.bitdefender.com","domains":["bitdefender.com"],"summary":"Sign in to Bitdefender Central, open My Subscriptions and end auto-renewal under My Payments or Subscriptions (or in 2Checkout's MyAccount); the plan runs to its expiry date. App Store and Google Play purchases are cancelled there. Website orders have a 30-day money-back guarantee. Gotcha: expired software stops working.","routes":[{"channel":"direct_web","label":"Bitdefender Central: My Payments tab","applies_to":"Subscriptions bought on the official Bitdefender website, when My Subscriptions in Bitdefender Central shows a My Payments tab","who":"The Bitdefender Central account holder (a code goes to the purchase email if it differs from the account email)","method":"self_serve","start_url":"https://central.bitdefender.com/subscriptions/payments","steps":[{"do":"Sign in to Bitdefender Central, click My Subscriptions in the left menu, then open the My Payments tab at the top","expect":"View details"},{"do":"Click View details next to the product. If the purchase email differs from your Central account email, click Continue with verification, enter the code sent to the purchase email, click Confirm code, then View payment details","expect":"Manage your subscription renewal options"},{"do":"In the new tab, click Manage your subscription renewal options","expect":"End Auto-Renewal"},{"do":"In the pop-up window, click End Auto-Renewal","expect":"a request to select a reason for stopping auto-renewal"},{"do":"Select a reason, then click End Auto-Renewal twice","expect":null}],"confirm_by":"The auto-renewal status updates immediately in Bitdefender Central, and a confirmation email arrives shortly","effective":"Auto-renewal stops and the subscription runs until its expiration date; after that the software stops functioning unless you renew manually","notice":"Bitdefender emails 45 days before the expiration date, with a link to cancel automatic renewal; turn it off before the subscription renews","refund":"30-day money-back guarantee on new purchases and renewals: Bitdefender customer service refunds orders placed directly through the official website","fees":null,"source_ids":["s1","s2","s3","s4","s5","s7","s8","s9","s10","s21","s22","s23","s25","s46"]},{"channel":"direct_web","label":"Bitdefender Central: Subscriptions tab","applies_to":"Subscriptions bought on the official Bitdefender website, when My Subscriptions shows a Billing tab next to Subscriptions instead of My Payments","who":"The Bitdefender Central account holder","method":"self_serve","start_url":"https://central.bitdefender.com/subscriptions/services","steps":[{"do":"Sign in to Bitdefender Central, click My Subscriptions in the left menu, then open the Subscriptions tab at the top","expect":null},{"do":"Click the ••• button on the subscription, then choose Subscription & Continuous Protection","expect":"a window showing your subscription benefits and renewal date"},{"do":"Click Cancel Subscription","expect":"Cancel at the end of subscription term, or Cancel immediately"},{"do":"Choose Cancel at the end of subscription term (or Cancel immediately, which refunds you and ends the subscription), then click Cancel Subscription","expect":"a request to select a reason for stopping auto-renewal"},{"do":"Select a reason, then click Cancel Subscription","expect":null}],"confirm_by":"The auto-renewal status updates immediately in Bitdefender Central, and a confirmation email arrives shortly","effective":"Cancel at the end of subscription term: protection runs to the expiration date. Cancel immediately: you get a refund, auto-renewal is disabled and the subscription expires","notice":"Bitdefender emails 45 days before the expiration date, with a link to cancel automatic renewal","refund":"Cancel immediately includes a refund (Bitdefender's page says it is \"available only 30 days after purchase\"); otherwise the 30-day money-back guarantee applies to website orders","fees":null,"source_ids":["s1","s2","s4","s6","s11","s12","s13","s14","s15","s10","s21","s25"]},{"channel":"reseller_or_partner","label":"Billed through 2Checkout (Verifone)","applies_to":"Purchases on the official Bitdefender website processed by 2Checkout (now Verifone), the authorized vendor for online orders; use this when you can't stop renewal from My Payments","who":"Whoever can read the email address used for the purchase","method":"self_serve","start_url":"https://store.bitdefender.com/myaccount/","steps":[{"do":"Open store.bitdefender.com/myaccount, enter the email address used for the purchase and click SEND ACCESS LINK","expect":"an email from 2Checkout (now Verifone)"},{"do":"Click the link in the email within 1 hour; when 2Checkout MyAccount opens, click Continue to log in","expect":"My Products"},{"do":"Open the My Products tab and click Stop automatic subscription renewal next to the Bitdefender product","expect":"Stop auto-renewal"},{"do":"Click Stop auto-renewal, select a reason, then click Stop auto-renewal twice","expect":null}],"confirm_by":"The auto-renewal status updates immediately, and a confirmation email arrives shortly","effective":"Auto-renewal stops and the subscription runs until its expiration date","notice":"Bitdefender emails 45 days before the expiration date","refund":"30-day money-back guarantee: request it from Bitdefender customer service for orders placed through the official website","fees":null,"source_ids":["s16","s17","s18","s19","s20","s24","s27","s21","s23","s1","s47"]},{"channel":"apple_app_store","applies_to":"Subscriptions bought in-app in a Bitdefender iPhone or iPad app through the App Store (for example Mobile Security, VPN, SecurePass or RealCheck)","who":"The Apple Account that made the in-app purchase","method":"platform_settings","start_url":"https://account.apple.com/account/manage/section/subscriptions","steps":[{"do":"On your iPhone or iPad, open Settings and tap your name, then tap Subscriptions","expect":null},{"do":"Tap the Bitdefender subscription, then tap Cancel Subscription","expect":null}],"confirm_by":"The subscription shows an expiration message in red text, or no Cancel button","effective":"The subscription stays active until the end of the current billing or trial period","notice":null,"refund":null,"fees":null,"source_ids":["s26","s28","s29","s30","s31","s39"]},{"channel":"google_play","applies_to":"Subscriptions bought in-app through Google Play in a Bitdefender Android app (Bitdefender documents this for RealCheck)","who":"The Google Account that bought the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to subscriptions in Google Play, and click or tap Manage next to the Bitdefender subscription","expect":"Cancel subscription"},{"do":"Click or tap Cancel subscription and follow the instructions","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time you've already paid","notice":null,"refund":null,"fees":null,"source_ids":["s26","s28","s29","s32","s33","s34"]},{"channel":"reseller_or_partner","label":"NETGEAR Armor (powered by Bitdefender)","applies_to":"NETGEAR Armor subscriptions bought from the NETGEAR Store or paid to Bitdefender (Bitdefender processes Armor payments in some regions)","who":"The NETGEAR account holder, or the email used to buy Armor","method":"self_serve","start_url":"https://my.netgear.com/","steps":[{"do":"In the Nighthawk or Orbi app, select Settings > My Subscriptions > Security and turn off the Auto renew toggle","expect":"the toggle turns gray"},{"do":"Or sign in at my.netgear.com, select SERVICES, and in the Contract Auto Renewal column click TURN OFF","expect":null},{"do":"If neither shows the option, log in at store.bitdefender.com/myaccount with the email used to buy Armor, click My Products, then Stop automatic subscription renewal","expect":null}],"confirm_by":"In the Nighthawk or Orbi app, the Auto renew toggle displays gray and sits on the left","effective":"Auto-renewal stops; the subscription remains active until the end of the current term","notice":null,"refund":"Full refund within 30 days of purchase: email your router's serial number to servicesupport@netgear.com for NETGEAR Store purchases, or contact Bitdefender Support if the payment shows as 2CO.com*bitdefender.co. After 30 days there is no cancellation or refund for the current subscription year","fees":null,"source_ids":["s35","s36","s37","s38","s40","s41","s42","s44","s48"]}],"pay_less":[{"type":"free_plan","what":"Bitdefender Antivirus Free protects a Windows PC at no cost and with no time limit","evidence":"documented","source_ids":["s43"]}],"export":[],"after_cancel":{"access_until":"The subscription's expiration date (Cancel immediately ends it at once, with a refund)","data_kept":null,"you_lose":["Protection and all features once the subscription expires: the software stops functioning","Automatic renewal: you have to renew manually to get protection back"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The Bitdefender Central and 2Checkout flows ask you to select a reason for stopping auto-renewal before the final confirm","tips":["Which steps apply depends on the payment processor: check whether My Subscriptions shows a My Payments tab or a Billing tab","If the purchase email differs from the Central account email, a verification code is sent to the purchase email","The 45-day renewal reminder email includes a cancel link","Bitdefender customer service refunds only orders placed on its official website; other sellers refund their own orders","App Store and Google Play subscriptions are cancelled with Apple or Google; uninstalling an app does not cancel","An expired subscription stays visible in My Subscriptions for 30 days after the expiration date"]},"sources":[{"id":"s1","url":"https://www.bitdefender.com/consumer/support/answer/29081/","title":"Bitdefender Subscription Auto-Renewal: Configure your preferences","publisher":"vendor","quote":"You will be notified by e-mail 45 days prior to the expiration date.","supports":"the renewal reminder"},{"id":"s2","url":"https://www.bitdefender.com/consumer/support/answer/29081/","title":"Bitdefender Subscription Auto-Renewal: Configure your preferences","publisher":"vendor","quote":"This e-mail will provide you with all the details about automatic renewal, including a link for easy cancellation of the service.","supports":"the reminder email has a cancel link"},{"id":"s3","url":"https://www.bitdefender.com/consumer/support/answer/29081/","title":"Bitdefender Subscription Auto-Renewal: Configure your preferences","publisher":"vendor","quote":"You can cancel your automatic renewal service at any time. Once canceled, you will have to manually renew your Bitdefender product.","supports":"what cancelling does"},{"id":"s4","url":"https://www.bitdefender.com/consumer/support/answer/29081/","title":"Bitdefender Subscription Auto-Renewal: Configure your preferences","publisher":"vendor","quote":"The process varies depending on the payment processor.","supports":"why there are several routes"},{"id":"s5","url":"https://www.bitdefender.com/consumer/support/answer/29081/","title":"Bitdefender Subscription Auto-Renewal: Configure your preferences","publisher":"vendor","quote":"Click My Subscriptions in the left menu, then open the My Payments tab at the top","supports":"My Payments route: where to start"},{"id":"s6","url":"https://www.bitdefender.com/consumer/support/answer/29081/","title":"Bitdefender Subscription Auto-Renewal: Configure your preferences","publisher":"vendor","quote":"If you see a \"Billing\" tab instead, follow the instructions for \"Turning off auto-renewal via Subscriptions\".","supports":"which account view uses the Subscriptions route"},{"id":"s7","url":"https://www.bitdefender.com/consumer/support/answer/29081/","title":"Bitdefender Subscription Auto-Renewal: Configure your preferences","publisher":"vendor","quote":"If the email used to buy Bitdefender is not the same as your Bitdefender Central account, a verification code will be sent to the purchase email.","supports":"the verification code step"},{"id":"s8","url":"https://www.bitdefender.com/consumer/support/answer/29081/","title":"Bitdefender Subscription Auto-Renewal: Configure your preferences","publisher":"vendor","quote":"In the new tab, click Manage your subscription renewal options.","supports":"My Payments route: renewal options"},{"id":"s9","url":"https://www.bitdefender.com/consumer/support/answer/29081/","title":"Bitdefender Subscription Auto-Renewal: Configure your preferences","publisher":"vendor","quote":"Select a reason for stopping auto-renewal, then click End Auto-Renewal twice.","supports":"My Payments route: reason and final confirm"},{"id":"s10","url":"https://www.bitdefender.com/consumer/support/answer/29081/","title":"Bitdefender Subscription Auto-Renewal: Configure your preferences","publisher":"vendor","quote":"The auto-renewal status updates immediately in your Bitdefender Central account, and you'll receive a confirmation email shortly.","supports":"how to confirm it worked"},{"id":"s11","url":"https://www.bitdefender.com/consumer/support/answer/29081/","title":"Bitdefender Subscription Auto-Renewal: Configure your preferences","publisher":"vendor","quote":"Click My Subscriptions in the left menu, then open the Subscriptions tab at the top","supports":"Subscriptions route: where to start"},{"id":"s12","url":"https://www.bitdefender.com/consumer/support/answer/29081/","title":"Bitdefender Subscription Auto-Renewal: Configure your preferences","publisher":"vendor","quote":"then choose Subscription & Continuous Protection from the menu.","supports":"Subscriptions route: menu item"},{"id":"s13","url":"https://www.bitdefender.com/consumer/support/answer/29081/","title":"Bitdefender Subscription Auto-Renewal: Configure your preferences","publisher":"vendor","quote":"A window will appear showing your subscription benefits and renewal date. Click Cancel Subscription.","supports":"Subscriptions route: Cancel Subscription"},{"id":"s14","url":"https://www.bitdefender.com/consumer/support/answer/29081/","title":"Bitdefender Subscription Auto-Renewal: Configure your preferences","publisher":"vendor","quote":"Cancel immediately (available only 30 days after purchase). If selected, you'll receive a refund, auto-renewal will be disabled, and your Bitdefender subscription will expire.","supports":"the Cancel immediately option and its refund"},{"id":"s15","url":"https://www.bitdefender.com/consumer/support/answer/29081/","title":"Bitdefender Subscription Auto-Renewal: Configure your preferences","publisher":"vendor","quote":"Select a reason for stopping auto-renewal, then click Cancel Subscription.","supports":"Subscriptions route: reason and final confirm"},{"id":"s16","url":"https://www.bitdefender.com/consumer/support/answer/29081/","title":"Bitdefender Subscription Auto-Renewal: Configure your preferences","publisher":"vendor","quote":"If you are unable to stop automatic renewal from the My Payments tab in Bitdefender Central, you can use 2Checkout (Verifone)","supports":"when to use the 2Checkout route"},{"id":"s17","url":"https://www.bitdefender.com/consumer/support/answer/29081/","title":"Bitdefender Subscription Auto-Renewal: Configure your preferences","publisher":"vendor","quote":"Enter the email address used for your Bitdefender purchase, then click on SEND ACCESS LINK.","supports":"2Checkout route: access link"},{"id":"s18","url":"https://www.bitdefender.com/consumer/support/answer/29081/","title":"Bitdefender Subscription Auto-Renewal: Configure your preferences","publisher":"vendor","quote":"You should receive shortly an email from 2Checkout (now Verifone). Check your email and click the link inside within 1 hour.","supports":"2Checkout route: the link expires after 1 hour"},{"id":"s19","url":"https://www.bitdefender.com/consumer/support/answer/29081/","title":"Bitdefender Subscription Auto-Renewal: Configure your preferences","publisher":"vendor","quote":"Open the My Products tab at the top, then click Stop automatic subscription renewal next to the Bitdefender product","supports":"2Checkout route: where the stop option is"},{"id":"s20","url":"https://www.bitdefender.com/consumer/support/answer/29081/","title":"Bitdefender Subscription Auto-Renewal: Configure your preferences","publisher":"vendor","quote":"Select a reason for stopping auto-renewal, then click Stop auto-renewal twice.","supports":"2Checkout route: final confirm"},{"id":"s21","url":"https://www.bitdefender.com/consumer/support/answer/7217/","title":"How do I get a refund? Cancel a subscription from Bitdefender","publisher":"vendor","quote":"That's why Bitdefender offers a 30-day money-back guarantee.","supports":"the 30-day money-back guarantee"},{"id":"s22","url":"https://www.bitdefender.com/consumer/support/answer/7217/","title":"How do I get a refund? Cancel a subscription from Bitdefender","publisher":"vendor","quote":"If you are not completely satisfied with your Bitdefender renewal or new purchase, the easiest way to receive a refund is to reach out to your vendor","supports":"refunds cover renewals as well as new purchases"},{"id":"s23","url":"https://www.bitdefender.com/consumer/support/answer/7217/","title":"How do I get a refund? Cancel a subscription from Bitdefender","publisher":"vendor","quote":"Bitdefender customer service can only refund orders placed directly through our official website. If you purchased Bitdefender from another seller, please get in touch with them to get your refund.","supports":"who refunds which orders"},{"id":"s24","url":"https://www.bitdefender.com/consumer/support/answer/7217/","title":"How do I get a refund? Cancel a subscription from Bitdefender","publisher":"vendor","quote":"it will take a maximum of 15 days for the request to reach 2Checkout (authorized vendor of Bitdefender products purchased online).","supports":"2Checkout bills online purchases"},{"id":"s25","url":"https://www.bitdefender.com/consumer/support/answer/105577/","title":"Bitdefender Subscriptions: Frequently Asked Questions","publisher":"vendor","quote":"Once your Bitdefender subscription ends, the software will stop functioning, and you will no longer have access to its features.","supports":"what happens at expiry"},{"id":"s26","url":"https://www.bitdefender.com/consumer/support/answer/13426/","title":"How to Restore Purchases in Bitdefender apps for iPhone & iPad","publisher":"vendor","quote":"All Bitdefender apps sold on the App Store have a Restore Purchases button that can be used if you have made an in-app purchase","supports":"Bitdefender apps sell subscriptions in-app"},{"id":"s27","url":"https://www.bitdefender.com/consumer/support/answer/125595/","title":"Why Your Bitdefender Subscription Was Automatically Activated","publisher":"vendor","quote":"Automatic activation occurs for certain purchases made through the official Bitdefender website and processed by the authorized vendor 2Checkout (now part of Verifone).","supports":"2Checkout processes website purchases"},{"id":"s28","url":"https://www.bitdefender.com/consumer/support/answer/133489/","title":"How to Manage or Cancel your Bitdefender RealCheck Subscription","publisher":"vendor","quote":"RealCheck subscriptions are processed by Apple or Google, not directly through the Bitdefender RealCheck app.","supports":"app store subscriptions are billed by Apple or Google"},{"id":"s29","url":"https://www.bitdefender.com/consumer/support/answer/133489/","title":"How to Manage or Cancel your Bitdefender RealCheck Subscription","publisher":"vendor","quote":"Subscription changes must be made through the App Store or Google Play.","supports":"cancel app store subscriptions there"},{"id":"s30","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the App Store steps"},{"id":"s31","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm an Apple cancellation"},{"id":"s32","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"the Google Play steps"},{"id":"s33","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when a Google Play cancellation takes effect"},{"id":"s34","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"Important: When you uninstall an app, your subscription won't cancel.","supports":"uninstalling does not cancel"},{"id":"s35","url":"https://www.bitdefender.com/consumer/support/answer/28354/","title":"How do I cancel my NETGEAR Armor subscription?","publisher":"vendor","quote":"Bitdefender powers NETGEAR Armor and processes payments for Armor in some regions.","supports":"the NETGEAR Armor route"},{"id":"s36","url":"https://www.bitdefender.com/consumer/support/answer/28354/","title":"How do I cancel my NETGEAR Armor subscription?","publisher":"vendor","quote":"From the app menu, select Settings > My Subscriptions > Security.","supports":"Armor: the app path"},{"id":"s37","url":"https://www.bitdefender.com/consumer/support/answer/28354/","title":"How do I cancel my NETGEAR Armor subscription?","publisher":"vendor","quote":"In the Contract Auto Renewal column, click or tap TURN OFF.","supports":"Armor: the MyNETGEAR path"},{"id":"s38","url":"https://www.bitdefender.com/consumer/support/answer/28354/","title":"How do I cancel my NETGEAR Armor subscription?","publisher":"vendor","quote":"if your payment shows as 2CO.com*bitdefender.co","supports":"the card statement descriptor for Bitdefender-billed orders"},{"id":"s39","url":"https://www.bitdefender.com/consumer/support/answer/133489/","title":"How to Manage or Cancel your Bitdefender RealCheck Subscription","publisher":"vendor","quote":"Your subscription remains active until the end of the current billing or trial period.","supports":"when an app store cancellation takes effect"},{"id":"s40","url":"https://www.bitdefender.com/consumer/support/answer/28354/","title":"How do I cancel my NETGEAR Armor subscription?","publisher":"vendor","quote":"If you purchased a NETGEAR Armor subscription within the last 30 days, you are eligible for a full refund.","supports":"Armor: the 30-day refund"},{"id":"s41","url":"https://www.bitdefender.com/consumer/support/answer/28354/","title":"How do I cancel my NETGEAR Armor subscription?","publisher":"vendor","quote":"If you bought a NETGEAR Armor subscription more than 30 days ago, you cannot cancel or receive a refund for the current subscription year.","supports":"Armor: no refund after 30 days"},{"id":"s42","url":"https://www.bitdefender.com/consumer/support/answer/28354/","title":"How do I cancel my NETGEAR Armor subscription?","publisher":"vendor","quote":"Under your Armor subscription, click Stop automatic subscription renewal.","supports":"Armor: the Bitdefender account path"},{"id":"s43","url":"https://www.bitdefender.com/en-us/consumer/free-antivirus","title":"Bitdefender Antivirus Free","publisher":"vendor","quote":"Bitdefender Antivirus Free offers top-notch protection for your Windows PC without any hidden costs or time limits.","supports":"the free plan"},{"id":"s44","url":"https://www.bitdefender.com/consumer/support/answer/28354/","title":"How do I cancel my NETGEAR Armor subscription?","publisher":"vendor","quote":"The toggle displays gray and is positioned on the left if auto renew is turned off.","supports":"Armor: how to confirm in the app"},{"id":"s45","url":"https://www.bitdefender.com/consumer/support/answer/105577/","title":"Bitdefender Subscriptions: Frequently Asked Questions","publisher":"vendor","quote":"If your subscription has already expired, it will remain visible in My Subscriptions for 30 days after the expiration date.","supports":"expired subscriptions stay visible for 30 days"},{"id":"s46","url":"https://www.bitdefender.com/consumer/support/answer/29081/","title":"Bitdefender Subscription Auto-Renewal: Configure your preferences","publisher":"vendor","quote":"To proceed, click \"Continue with verification\", enter the code from the purchase email and click \"Confirm code\", then click \"View payment details\".","supports":"My Payments route: the verification code step"},{"id":"s47","url":"https://www.bitdefender.com/consumer/support/answer/29081/","title":"Bitdefender Subscription Auto-Renewal: Configure your preferences","publisher":"vendor","quote":"The link will open 2Checkout MyAccount in your web browser. Click Continue to log in.","supports":"2Checkout route: logging in to MyAccount"},{"id":"s48","url":"https://www.bitdefender.com/consumer/support/answer/28354/","title":"How do I cancel my NETGEAR Armor subscription?","publisher":"vendor","quote":"servicesupport@netgear.com","supports":"Armor: where NETGEAR Store buyers ask for a refund"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Bitdefender's page says Cancel immediately is \"available only 30 days after purchase\"; it doesn't make clear whether that means within or after the first 30 days","Bitdefender documents App Store and Google Play cancelling only for its RealCheck app; for its other apps, its help says only that iPhone and iPad apps sell in-app purchases","When a renewal is charged relative to the expiration date, and how long account data is kept after cancelling, aren't stated on Bitdefender's help pages","Refunds for App Store, Google Play and retail purchases follow those sellers' own policies, which Bitdefender's pages don't describe"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked every route against Bitdefender's auto-renewal, refund, FAQ, RealCheck, restore-purchases and NETGEAR Armor articles and Apple's and Google's cancel pages; steps, notice and refund terms confirmed","My Payments route: added the Confirm code and View payment details steps for a purchase email that differs from the account email (s46)","2Checkout route: removed the card-statement wording, which Bitdefender gives only for NETGEAR Armor payments; added the Continue to log in step (s47)","Google Play route: limited to what Bitdefender documents (RealCheck), since no page says its other Android apps bill through Google Play","NETGEAR Armor refund: named where to ask (servicesupport@netgear.com or Bitdefender Support) (s48)","Free plan: dropped 'basic protection' and the account requirement, which the free-antivirus page quote doesn't say; retention step now says only the Central and 2Checkout flows ask for a reason","Added a source for the tip that expired subscriptions stay visible for 30 days (s45)"]}},"page":"https://stackcut.io/cancel/bitdefender","json":"https://stackcut.io/exits/bitdefender.json","evidence":{"packet_revision":"3927c13f17106c724e597af9f313b3dc4b8dedbb8eda9c7e32fd099c93708c6a","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"bitdefender--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"bitdefender--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"bitdefender--reseller-or-partner--r3","channel":"reseller_or_partner","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"bitdefender--apple-app-store--r4","channel":"apple_app_store","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"bitdefender--google-play--r5","channel":"google_play","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"bitdefender--reseller-or-partner--r6","channel":"reseller_or_partner","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"bitly","name":"Bitly","category":"marketing_sales","website":"https://bitly.com","domains":["bitly.com","bit.ly"],"summary":"Open Settings, Billing and usage, then Downgrade to free; paid features last until the billing period ends and there's no refund. Enterprise plans go through the account manager. Gotcha: bit.ly links keep working, but custom-domain links lose SSL renewal and complimentary-domain links break when the domain registration lapses.","routes":[{"channel":"direct_web","applies_to":"Self-serve Bitly paid plans (Core, Growth, Premium), monthly or annual, billed by Bitly","who":"The account holder, signed in to Bitly (the help page names no specific role)","method":"self_serve","start_url":null,"steps":[{"do":"Log in to your Bitly account and click Settings in the left sidebar","expect":"Account settings"},{"do":"Under Account settings, click Billing and usage","expect":"the plan details section"},{"do":"In the plan details section, click Downgrade to free","expect":null},{"do":"Follow the prompts to confirm your choice. If you're leaving a custom or complimentary domain, note the domain expiration date shown on the confirmation screen","expect":"the confirmation page"},{"do":"Optional: to reverse it before the billing period ends, return to Billing and usage and click Cancel Downgrade","expect":null}],"confirm_by":"The confirmation page; until the billing period ends, Billing and usage offers Cancel Downgrade for the scheduled downgrade","effective":"You keep the paid features you've already paid for until the end of the current billing period; the account then reverts to the Free plan","notice":"Paid plans renew automatically for another term of the same length until you cancel, so cancel before the next billing cycle","refund":"None: all fees and subscription charges are non-refundable, even if you cancel on the day you sign up, and ending early gives no refund for the current billing cycle","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s21"]},{"channel":"sales_contract","applies_to":"Custom Bitly Enterprise plans","who":"The customer, through their Bitly account manager","method":"contact_sales","start_url":null,"steps":[{"do":"Contact your Bitly account manager to change or end a custom Enterprise plan","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"The Terms say terminating gives no refund of fees paid for the current or any prior billing cycle","fees":null,"source_ids":["s12","s11"]}],"pay_less":[{"type":"free_plan","what":"Downgrade to the Free plan: 5 links and 2 QR Codes a month with unlimited clicks and scans tracked. Bitly shows ads on free accounts: an interstitial page with a preview of the destination and an ad","evidence":"documented","source_ids":["s13","s14","s15","s16","s17"]},{"type":"downgrade","what":"Move to a lower paid plan: Settings, Billing and usage, Manage Plan, then pick the plan. The current plan continues until the end of the month or year you've already paid for","evidence":"documented","source_ids":["s18","s19"]},{"type":"annual_billing","what":"Annual plans save up to 34%. Switching from monthly to annual takes effect immediately with a prorated charge for the rest of the current period","evidence":"documented","source_ids":["s20","s22"]},{"type":"student_or_nonprofit","what":"Bitly offers no discounts, but a US 501(c)(3) tax-exempt organization can send its IRS determination letter to have taxes waived","evidence":"documented","source_ids":["s23","s24"]}],"export":[{"data":"Link data from the Links page: each link's short link, custom back-half, date created, title, destination URL, engagements and status","how":"Click Links in the left sidebar, click Export, choose an email address and click Export links; open the email from Bitly and click View Report","format":"CSV file, delivered by email","limits":"Available with some paid plans, so export before the downgrade takes effect; large exports can take up to 30 minutes; engagements cover only the history your plan includes","source_ids":["s25","s26","s27","s28"]},{"data":"All QR Codes in the account (or in the current group), with a report of each code's file name, title, destination URL and number of scans","how":"Click QR Codes in the left sidebar, click Export, choose the email address and click Export links; open the email from Bitly and click View Report","format":"ZIP file of QR Code images plus a report","limits":"If the account has several groups, the export covers the group you're in; large exports can take up to 30 minutes","source_ids":["s29","s30","s28"]}],"after_cancel":{"access_until":"The end of the current billing period; the account then reverts to the Free plan","data_kept":"Cancelling doesn't close the account: it continues on the Free plan. Deleting the account (a separate step) removes personal information within 30 days and can't be undone","you_lose":["Links on your own custom domain (if the new plan has no custom domain): they keep working while the domain's DNS points to Bitly, but Bitly stops renewing the SSL certificate, so visitors may see a not-secure warning (not a 404); you can't create new links on that domain","Links on a complimentary domain (if the new plan has no custom domain): Bitly doesn't renew the domain registration, and when it expires (date shown on the downgrade confirmation screen) every link on that domain stops working","QR Codes and Link-in-bio page buttons on a custom or complimentary domain are affected the same way as those links","Ad-free links: free accounts show an interstitial ad page"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancelling is labelled Downgrade to free; it keeps the account, links and QR Codes","Existing bit.ly short links, and QR Codes built on them, keep working after a downgrade; only links on a custom or complimentary domain are affected","Before downgrading off a complimentary domain, move important links, QR Codes and your Link-in-bio page URL to bit.ly: Bitly recommends changing the Link-in-bio URL before downgrading","Export link data while the paid plan is still active: the Links page export is available only with some paid plans","Deleting the account is separate: downgrade first, then Settings, Profile tab, Delete Account. It can take up to 30 days and can't be undone; afterwards bit.ly links keep redirecting but can't be edited, redirected or measured","A scheduled downgrade can be reversed with Cancel Downgrade in Billing and usage before the period ends"]},"sources":[{"id":"s1","url":"https://support.bitly.com/hc/en-us/articles/360027185191-How-do-I-change-my-Bitly-subscription","title":"How do I change my Bitly subscription?","publisher":"vendor","quote":"Under Account settings, click Billing and usage.","supports":"where the cancel flow is"},{"id":"s2","url":"https://support.bitly.com/hc/en-us/articles/360027185191-How-do-I-change-my-Bitly-subscription","title":"How do I change my Bitly subscription?","publisher":"vendor","quote":"In the plan details section, click Downgrade to free.","supports":"the cancel button"},{"id":"s3","url":"https://support.bitly.com/hc/en-us/articles/360027185191-How-do-I-change-my-Bitly-subscription","title":"How do I change my Bitly subscription?","publisher":"vendor","quote":"If you cancel your subscription, you'll continue to have access to all of the advanced features you've already paid for, until the end of your current billing period.","supports":"access until the period ends"},{"id":"s4","url":"https://support.bitly.com/hc/en-us/articles/360027185191-How-do-I-change-my-Bitly-subscription","title":"How do I change my Bitly subscription?","publisher":"vendor","quote":"Once your billing period ends, your subscription will revert back to the Free plan.","supports":"the account reverts to Free"},{"id":"s5","url":"https://support.bitly.com/hc/en-us/articles/360027185191-How-do-I-change-my-Bitly-subscription","title":"How do I change my Bitly subscription?","publisher":"vendor","quote":"Canceling your plan does not initiate a refund.","supports":"no refund on cancelling"},{"id":"s6","url":"https://support.bitly.com/hc/en-us/articles/360027185191-How-do-I-change-my-Bitly-subscription","title":"How do I change my Bitly subscription?","publisher":"vendor","quote":"If you change your mind before the end of your current billing period, return to the billing and usage page and click Cancel Downgrade.","supports":"reversing a scheduled downgrade"},{"id":"s7","url":"https://support.bitly.com/hc/en-us/articles/360025217612-Can-I-get-a-refund-if-I-cancel-my-Bitly-account","title":"Can I get a refund if I cancel my Bitly account?","publisher":"vendor","quote":"Per our Terms of Service, all fees and subscription charges are non-refundable.","supports":"the refund policy"},{"id":"s8","url":"https://support.bitly.com/hc/en-us/articles/360025217612-Can-I-get-a-refund-if-I-cancel-my-Bitly-account","title":"Can I get a refund if I cancel my Bitly account?","publisher":"vendor","quote":"Cancelling your subscription on the same day that you sign up will not initiate a refund.","supports":"no same-day refund"},{"id":"s9","url":"https://bitly.com/pages/terms-of-service","title":"Bitly Terms of Service","publisher":"vendor","quote":"Paid account plans will be charged the rate stated at the time of initial purchase on a recurring basis corresponding to the term of your subscription until you cancel.","supports":"automatic renewal"},{"id":"s10","url":"https://bitly.com/pages/terms-of-service","title":"Bitly Terms of Service","publisher":"vendor","quote":"subject to your cancellation prior to the next billing cycle by canceling your subscription in your account in accordance with Section 6.2 below.","supports":"cancel before the next billing cycle"},{"id":"s11","url":"https://bitly.com/pages/terms-of-service","title":"Bitly Terms of Service","publisher":"vendor","quote":"You shall not receive a refund or reimbursement of any fees paid for the then-current billing cycle or any prior billing cycles.","supports":"no refund for the current cycle"},{"id":"s12","url":"https://support.bitly.com/hc/en-us/articles/360027185191-How-do-I-change-my-Bitly-subscription","title":"How do I change my Bitly subscription?","publisher":"vendor","quote":"For custom Enterprise plans, contact your account manager to help you select the best plan.","supports":"the Enterprise route"},{"id":"s13","url":"https://bitly.com/pages/pricing","title":"Bitly pricing","publisher":"vendor","quote":"5 links/month","supports":"Free plan link limit"},{"id":"s14","url":"https://bitly.com/pages/pricing","title":"Bitly pricing","publisher":"vendor","quote":"2 QR Codes/month","supports":"Free plan QR Code limit"},{"id":"s15","url":"https://bitly.com/pages/pricing","title":"Bitly pricing","publisher":"vendor","quote":"Unlimited clicks & QR Code scans","supports":"Free plan tracking"},{"id":"s16","url":"https://support.bitly.com/hc/en-us/articles/32874287800333-Why-are-there-ads-on-my-links","title":"Why are there ads on my links?","publisher":"vendor","quote":"Bitly is now using ads on free accounts to continue delivering free plans at no cost to our users.","supports":"free accounts show ads"},{"id":"s17","url":"https://support.bitly.com/hc/en-us/articles/32874287800333-Why-are-there-ads-on-my-links","title":"Why are there ads on my links?","publisher":"vendor","quote":"we introduced an interstitial page that includes a preview of the link destination and an ad.","supports":"the ad interstitial page"},{"id":"s18","url":"https://support.bitly.com/hc/en-us/articles/360027185191-How-do-I-change-my-Bitly-subscription","title":"How do I change my Bitly subscription?","publisher":"vendor","quote":"In the plan details section, click Manage Plan.","supports":"where to pick a lower plan"},{"id":"s19","url":"https://support.bitly.com/hc/en-us/articles/360027185191-How-do-I-change-my-Bitly-subscription","title":"How do I change my Bitly subscription?","publisher":"vendor","quote":"your subscription will continue on your existing plan until the end of month or year you've already paid for.","supports":"when a downgrade takes effect"},{"id":"s20","url":"https://bitly.com/pages/pricing","title":"Bitly pricing","publisher":"vendor","quote":"Save up to 34% with our annual plans","supports":"annual billing savings"},{"id":"s21","url":"https://support.bitly.com/hc/en-us/articles/360029870551-What-happens-when-I-downgrade-to-a-lower-subscription-plan","title":"What happens when I downgrade to a lower subscription plan?","publisher":"vendor","quote":"That expiration date is listed on the confirmation screen when you downgrade your account.","supports":"the domain expiry date is shown when downgrading"},{"id":"s22","url":"https://support.bitly.com/hc/en-us/articles/360027185191-How-do-I-change-my-Bitly-subscription","title":"How do I change my Bitly subscription?","publisher":"vendor","quote":"your subscription changes immediately and you'll pay a prorated amount based on the time left in your current billing period.","supports":"switching to annual is immediate and prorated"},{"id":"s23","url":"https://support.bitly.com/hc/en-us/articles/360059198771-Does-Bitly-offer-discounts","title":"Does Bitly offer discounts?","publisher":"vendor","quote":"As we provide a free plan, Bitly does not currently offer any additional discounts.","supports":"no discounts"},{"id":"s24","url":"https://support.bitly.com/hc/en-us/articles/360059198771-Does-Bitly-offer-discounts","title":"Does Bitly offer discounts?","publisher":"vendor","quote":"If you are a tax-exempt organization, follow these steps to provide us with your organization's IRS determination letter","supports":"tax waiver for tax-exempt organizations"},{"id":"s25","url":"https://support.bitly.com/hc/en-us/articles/115000268051-How-do-I-export-all-data-from-the-Links-page","title":"How do I export all data from the Links page?","publisher":"vendor","quote":"This feature is available with some paid plans","supports":"the Links export needs a paid plan"},{"id":"s26","url":"https://support.bitly.com/hc/en-us/articles/115000268051-How-do-I-export-all-data-from-the-Links-page","title":"How do I export all data from the Links page?","publisher":"vendor","quote":"These steps show you how to export all your data from the Links page. The export file includes data for each link separately.","supports":"what the Links export contains"},{"id":"s27","url":"https://support.bitly.com/hc/en-us/articles/115000268051-How-do-I-export-all-data-from-the-Links-page","title":"How do I export all data from the Links page?","publisher":"vendor","quote":"Choose an email address to receive the CSV file and click Export links.","supports":"the export step and CSV format"},{"id":"s28","url":"https://support.bitly.com/hc/en-us/articles/115000268051-How-do-I-export-all-data-from-the-Links-page","title":"How do I export all data from the Links page?","publisher":"vendor","quote":"Exports with large amounts of data can take up to 30 minutes to be delivered.","supports":"export delivery time"},{"id":"s29","url":"https://support.bitly.com/hc/en-us/articles/19716639321997-How-do-I-export-all-of-my-Bitly-Codes","title":"How do I export all of my Bitly Codes?","publisher":"vendor","quote":"Follow these steps to download a ZIP file with all of the QR Codes you've created in your Bitly account.","supports":"the QR Code export and its format"},{"id":"s30","url":"https://support.bitly.com/hc/en-us/articles/19716639321997-How-do-I-export-all-of-my-Bitly-Codes","title":"How do I export all of my Bitly Codes?","publisher":"vendor","quote":"They come with a report that shows the file name for each QR Code, along with the title, destination URL, and number of scans.","supports":"what the QR Code report contains"},{"id":"s31","url":"https://support.bitly.com/hc/en-us/articles/360029870551-What-happens-when-I-downgrade-to-a-lower-subscription-plan","title":"What happens when I downgrade to a lower subscription plan?","publisher":"vendor","quote":"Your bit.ly links continue to work after you downgrade your account.","supports":"bit.ly links keep working"},{"id":"s32","url":"https://support.bitly.com/hc/en-us/articles/360029870551-What-happens-when-I-downgrade-to-a-lower-subscription-plan","title":"What happens when I downgrade to a lower subscription plan?","publisher":"vendor","quote":"Any links you've already created with your custom domain will continue to work as long as the domain's DNS settings point to Bitly.","supports":"custom-domain links keep working while DNS points to Bitly"},{"id":"s33","url":"https://support.bitly.com/hc/en-us/articles/360029870551-What-happens-when-I-downgrade-to-a-lower-subscription-plan","title":"What happens when I downgrade to a lower subscription plan?","publisher":"vendor","quote":"We won't renew your domain's SSL certificate, so the links will become insecure when it expires.","supports":"SSL is no longer renewed"},{"id":"s34","url":"https://support.bitly.com/hc/en-us/articles/360029870551-What-happens-when-I-downgrade-to-a-lower-subscription-plan","title":"What happens when I downgrade to a lower subscription plan?","publisher":"vendor","quote":"Users may get a warning that the link leads to a website that is not secure, but they won't get a 404 error.","supports":"a not-secure warning, not a 404"},{"id":"s35","url":"https://support.bitly.com/hc/en-us/articles/360029870551-What-happens-when-I-downgrade-to-a-lower-subscription-plan","title":"What happens when I downgrade to a lower subscription plan?","publisher":"vendor","quote":"You won't be able to create any new links with your custom domain.","supports":"no new custom-domain links"},{"id":"s36","url":"https://support.bitly.com/hc/en-us/articles/360029870551-What-happens-when-I-downgrade-to-a-lower-subscription-plan","title":"What happens when I downgrade to a lower subscription plan?","publisher":"vendor","quote":"We won't renew the registration for your complimentary domain. When that registration expires, any links using that domain will stop working.","supports":"complimentary-domain links break when the registration expires"},{"id":"s37","url":"https://support.bitly.com/hc/en-us/articles/360029870551-What-happens-when-I-downgrade-to-a-lower-subscription-plan","title":"What happens when I downgrade to a lower subscription plan?","publisher":"vendor","quote":"the effect of downgrading your account is the same for QR Codes as it is for short links.","supports":"QR Codes follow the same rules as links"},{"id":"s38","url":"https://support.bitly.com/hc/en-us/articles/360029870551-What-happens-when-I-downgrade-to-a-lower-subscription-plan","title":"What happens when I downgrade to a lower subscription plan?","publisher":"vendor","quote":"If you're planning to downgrade to a plan that doesn't include a custom domain, we recommend changing your Link-in-bio page URL before downgrading.","supports":"move the Link-in-bio URL first"},{"id":"s39","url":"https://support.bitly.com/hc/en-us/articles/360004560491-How-do-I-delete-my-Bitly-account","title":"How do I delete my Bitly account?","publisher":"vendor","quote":"IMPORTANT: If you have not yet downgraded your subscription, please follow the steps below prior to deleting your account:","supports":"downgrade before deleting"},{"id":"s40","url":"https://support.bitly.com/hc/en-us/articles/360004560491-How-do-I-delete-my-Bitly-account","title":"How do I delete my Bitly account?","publisher":"vendor","quote":"In the Profile tab, scroll down to the bottom of the page. Click Delete Account.","supports":"where to delete the account"},{"id":"s41","url":"https://support.bitly.com/hc/en-us/articles/360004560491-How-do-I-delete-my-Bitly-account","title":"How do I delete my Bitly account?","publisher":"vendor","quote":"Once an account has been queued for deletion, this cannot be undone.","supports":"deletion is final"},{"id":"s42","url":"https://support.bitly.com/hc/en-us/articles/360059651871-What-happens-to-my-personal-information-links-and-QR-Codes-after-my-account-is-deleted","title":"What happens to my personal information, links, and QR Codes after my account is deleted?","publisher":"vendor","quote":"When you delete your account, your personal information will be completely removed within 30 days.","supports":"data removal after deletion"},{"id":"s43","url":"https://support.bitly.com/hc/en-us/articles/360059651871-What-happens-to-my-personal-information-links-and-QR-Codes-after-my-account-is-deleted","title":"What happens to my personal information, links, and QR Codes after my account is deleted?","publisher":"vendor","quote":"You'll no longer be able to edit your links, QR Codes, or Bitly Pages. You also won't be able to redirect your links or view any metrics for your account.","supports":"what deleting the account removes"},{"id":"s44","url":"https://support.bitly.com/hc/en-us/articles/360059651871-What-happens-to-my-personal-information-links-and-QR-Codes-after-my-account-is-deleted","title":"What happens to my personal information, links, and QR Codes after my account is deleted?","publisher":"vendor","quote":"Any links using our default bit.ly domain will continue to work.","supports":"bit.ly links survive account deletion"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Which user roles can cancel on a multi-user account isn't stated in the cancel article","Custom Enterprise order terms (renewal and notice) aren't published; the public Terms say paid plans renew until cancelled before the next billing cycle","Bitly's help pages don't mention buying a plan through Apple or Google in-app purchase","Whether the downgrade flow asks for a reason or shows an offer isn't documented"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"ok","notes":["Re-checked the cancel, refund, downgrade, export, QR Code export, discount and deletion articles, the Terms and pricing: nothing needed changing"]}},"delete_account":{"url":"https://app.bitly.com/settings/profile/","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"bitly","name":"Bitly","recipes":[{"id":"branded-links","title":"Owned-domain short links and QR codes","best_year_one_net":370}]},"page":"https://stackcut.io/cancel/bitly","json":"https://stackcut.io/exits/bitly.json","evidence":{"packet_revision":"3b1a01fbbf789de32c1a2b63e5fcdb2f5cd74e8e7bbd3ce86c90f99d174162cd","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"bitly--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"bitly--sales-contract--r2","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"bitwarden","name":"Bitwarden","category":"security_privacy","website":"https://bitwarden.com","domains":["bitwarden.com"],"summary":"Premium: in the Bitwarden web app, go to Settings → Subscription and select Cancel subscription; paid features end on the Next charge date. Organizations: an owner cancels in the Admin Console under Billing → Subscription. Deleting an account or organization doesn't cancel its subscription. Refunds within 30 days.","routes":[{"channel":"direct_web","label":"Premium (individual)","applies_to":"Bitwarden Premium individual subscriptions (billed annually and renewed automatically)","who":"The account holder","method":"self_serve","start_url":null,"steps":[{"do":"In the Bitwarden web app, go to Settings → Subscription and note the Next charge date: paid features end then","expect":"Next charge"},{"do":"Select Cancel subscription and confirm the cancellation","expect":"Pending cancellation"}],"confirm_by":"The subscription shows Pending cancellation until the Next charge date","effective":"At the Next charge date the account reverts to a free individual plan and loses paid features","notice":null,"refund":"Cancel within 30 days of the subscription's creation and contact Bitwarden for a refund (the Terms offer a 30-day refund policy on all paid services)","fees":null,"source_ids":["s1","s2","s30","s31","s32","s33","s34","s35","s5","s6","s45"]},{"channel":"direct_web","label":"Organizations (Families, Teams, Enterprise)","applies_to":"Bitwarden Families, Teams and Enterprise organizations billed through the Admin Console (Families annually; Teams and Enterprise annually or monthly)","who":"An organization owner","method":"self_serve","start_url":null,"steps":[{"do":"In the Bitwarden web app, open the Admin Console and go to Billing → Subscription; note the Subscription expiration date","expect":"Subscription expiration"},{"do":"Scroll down, select Cancel subscription and confirm the cancellation","expect":"Pending cancellation"}],"confirm_by":"The organization shows Pending cancellation until the Subscription expiration date","effective":"At the Subscription expiration date the organization moves to a Disabled state and loses paid features; members other than owners lose access to shared items while it's disabled","notice":null,"refund":"The Terms offer a 30-day refund policy on all paid services: contact Bitwarden to ask for one","fees":null,"source_ids":["s3","s4","s37","s38","s39","s40","s43","s5","s7","s8","s47"]}],"pay_less":[{"type":"free_plan","what":"Use Bitwarden Free: the core password manager features are 100% free, including unlimited storage of logins, notes, cards and identities","evidence":"documented","source_ids":["s16"]},{"type":"bundle","what":"Households with several Premium users can share one Families plan instead: up to 6 users, billed annually at $47.88","evidence":"documented","source_ids":["s17","s18"]},{"type":"seat_reduction","what":"Teams and Enterprise owners can remove unused seats in the Admin Console (Billing, Subscription, Subscription seats); your next charge is credited for unused time on removed seats","evidence":"documented","source_ids":["s19","s20","s21","s28","s29"]}],"export":[{"data":"Vault items (your individual vault; organization items only for admins, owners and some custom roles)","how":"In the web app select Tools, then Export vault; choose the vault, a file format and confirm","format":".json, .csv, encrypted .json (recommended), or .zip with attachments (individual vaults only)","limits":"No export format includes trash items or Sends","source_ids":["s22","s23","s24","s25","s26","s27"]}],"after_cancel":{"access_until":"Premium: the Next charge date. Organizations: the Subscription expiration date","data_kept":"Premium: the account reverts to a free individual plan and attachments aren't deleted from the vault. Organizations: the organization is disabled, but its items, collections, members and groups are kept. Deleting an account or organization is permanent and deletes all its vault data","you_lose":["Premium: paid features, once the Next charge date is reached","Organizations: paid features, and every member except owners loses access to shared items while the organization is disabled","All vault data, if you delete the account or organization: it can't be undone or restored"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Deleting an account or organization does not cancel its subscription: cancel first","Changed your mind? Before the period ends, select Reinstate subscription on the same page to turn renewal back on","Individual and organization subscriptions are billed separately: cancel each one you pay for","Only organization owners can cancel an organization's renewal","Teams and Enterprise organizations add billed seats automatically when users are invited; remove unused seats manually","If you deleted an account that had Premium, contact Bitwarden to reapply the subscription to a new account","Export your vault before deleting anything; exports leave out trash items and Sends","Self-hosted: cancel from the Bitwarden web app and the server where you created the subscription"]},"sources":[{"id":"s1","url":"https://bitwarden.com/help/update-billing-info/","title":"View & Update Billing Details","publisher":"vendor","quote":"From the Bitwarden web app, go to Settings → Subscription.","supports":"where Premium billing lives"},{"id":"s2","url":"https://bitwarden.com/help/update-billing-info/","title":"View & Update Billing Details","publisher":"vendor","quote":"Select the Subscription tab to learn more about your next charge, add storage for attachments, or cancel your subscription.","supports":"cancelling Premium on the Subscription tab"},{"id":"s3","url":"https://bitwarden.com/help/update-billing-info/","title":"View & Update Billing Details","publisher":"vendor","quote":"Only owners can cancel your organization's subscription renewal.","supports":"who cancels an organization"},{"id":"s4","url":"https://bitwarden.com/help/update-billing-info/","title":"View & Update Billing Details","publisher":"vendor","quote":"Log in to the Bitwarden web app and open the Admin Console. Select Billing from the navigation to find most of your organization's billing details.","supports":"where organization billing lives"},{"id":"s5","url":"https://bitwarden.com/terms/","title":"Bitwarden Terms of Service","publisher":"vendor","quote":"We offer a 30 day refund policy on all paid Services. If you would like a refund, please contact us and we will be more than happy to assist.","supports":"the 30-day refund policy"},{"id":"s6","url":"https://bitwarden.com/help/password-manager-plans/","title":"Password Manager Plans","publisher":"vendor","quote":"Premium individual subscriptions are billed annually.","supports":"Premium billing period"},{"id":"s7","url":"https://bitwarden.com/help/password-manager-plans/","title":"Password Manager Plans","publisher":"vendor","quote":"Families organizations subscriptions are billed annually.","supports":"Families billing period"},{"id":"s8","url":"https://bitwarden.com/help/update-billing-info/","title":"View & Update Billing Details","publisher":"vendor","quote":"Individual and organization subscriptions are billed separately, so updating one does not automatically change the other.","supports":"personal and organization billing are separate"},{"id":"s9","url":"https://bitwarden.com/help/update-billing-info/","title":"View & Update Billing Details","publisher":"vendor","quote":"The billing email on file is sent important announcements about your subscription, like upcoming renewal reminders or unpaid invoices.","supports":"renewal reminders go to the billing email"},{"id":"s10","url":"https://bitwarden.com/terms/","title":"Bitwarden Terms of Service","publisher":"vendor","quote":"prices are subject to change at the end of a payment term.","supports":"prices may change at renewal"},{"id":"s11","url":"https://bitwarden.com/help/delete-your-account/","title":"Delete an Account or Organization","publisher":"vendor","quote":"Deleting an account or organization does not automatically cancel a subscription.","supports":"deleting doesn't cancel"},{"id":"s12","url":"https://bitwarden.com/help/delete-your-account/","title":"Delete an Account or Organization","publisher":"vendor","quote":"If you delete a Bitwarden account that has a premium subscription associated with it, contact us and we will reapply your existing subscription to the new account.","supports":"reapplying Premium after deleting an account"},{"id":"s13","url":"https://bitwarden.com/help/delete-your-account/","title":"Delete an Account or Organization","publisher":"vendor","quote":"Deleting an account or organization is permanent, cannot be undone or restored, and will delete all associated vault data.","supports":"deletion is permanent"},{"id":"s14","url":"https://bitwarden.com/terms/","title":"Bitwarden Terms of Service","publisher":"vendor","quote":"You can delete your account at any time by going into your web vault Settings.","supports":"deleting the account"},{"id":"s15","url":"https://bitwarden.com/terms/","title":"Bitwarden Terms of Service","publisher":"vendor","quote":"All information is purged from our databases when you cancel your account. Information cannot be recovered once your account is cancelled.","supports":"data after the account is deleted"},{"id":"s16","url":"https://bitwarden.com/help/password-manager-plans/","title":"Password Manager Plans","publisher":"vendor","quote":"The core features of the Bitwarden Password Manager are 100% free, including unlimited storage of logins, notes, cards, and identities","supports":"the free plan"},{"id":"s17","url":"https://bitwarden.com/pricing/","title":"Bitwarden pricing","publisher":"vendor","quote":"Up to 6 users","supports":"Families covers up to 6 users"},{"id":"s18","url":"https://bitwarden.com/pricing/","title":"Bitwarden pricing","publisher":"vendor","quote":"Billed annually at $47.88","supports":"the Families annual price"},{"id":"s19","url":"https://bitwarden.com/help/manage-subscription-seats-in-your-organization/","title":"Manage Subscription Seats in Your Organization","publisher":"vendor","quote":"Only an organization owner or provider service user can add or remove seats because it directly affects the organization's billing subscription.","supports":"who can remove seats"},{"id":"s20","url":"https://bitwarden.com/help/manage-subscription-seats-in-your-organization/","title":"Manage Subscription Seats in Your Organization","publisher":"vendor","quote":"Removing seats will cause your next charge to be adjusted so that you are credited for time not used by the already-paid-for seat.","supports":"credit for removed seats"},{"id":"s21","url":"https://bitwarden.com/help/manage-subscription-seats-in-your-organization/","title":"Manage Subscription Seats in Your Organization","publisher":"vendor","quote":"Subscription seats","supports":"the seat field"},{"id":"s22","url":"https://bitwarden.com/help/export-your-data/","title":"Export Vault Data","publisher":"vendor","quote":"Select Tools.","supports":"where export starts"},{"id":"s23","url":"https://bitwarden.com/help/export-your-data/","title":"Export Vault Data","publisher":"vendor","quote":"Export vault","supports":"the export screen"},{"id":"s24","url":"https://bitwarden.com/help/export-your-data/","title":"Export Vault Data","publisher":"vendor","quote":"We recommend the encrypted .json option for best security and most complete export.","supports":"the recommended format"},{"id":"s25","url":"https://bitwarden.com/help/export-your-data/","title":"Export Vault Data","publisher":"vendor","quote":"No export formats include trash items or Sends","supports":"what exports leave out"},{"id":"s26","url":"https://bitwarden.com/help/export-your-data/","title":"Export Vault Data","publisher":"vendor","quote":"Only admins, owners, and some custom roles can export organization items via the web app or CLI.","supports":"who can export organization items"},{"id":"s27","url":"https://bitwarden.com/help/export-your-data/","title":"Export Vault Data","publisher":"vendor","quote":".zip (with attachments)","supports":"the attachments export format"},{"id":"s28","url":"https://bitwarden.com/help/manage-subscription-seats-in-your-organization/","title":"Manage Subscription Seats in Your Organization","publisher":"vendor","quote":"When new users are invited, Bitwarden cloud Teams and Enterprise organizations will automatically increase the number of billed user seats.","supports":"seats are added automatically"},{"id":"s29","url":"https://bitwarden.com/help/manage-subscription-seats-in-your-organization/","title":"Manage Subscription Seats in Your Organization","publisher":"vendor","quote":"You must manually remove user seats you no longer want from your subscription.","supports":"seats must be removed manually"},{"id":"s30","url":"https://bitwarden.com/help/cancel-a-subscription/","title":"Cancel a Subscription","publisher":"vendor","quote":"In the web app, go to Settings → Subscription","supports":"where Premium is cancelled"},{"id":"s31","url":"https://bitwarden.com/help/cancel-a-subscription/","title":"Cancel a Subscription","publisher":"vendor","quote":"Select Cancel subscription","supports":"the Premium cancel button"},{"id":"s32","url":"https://bitwarden.com/help/cancel-a-subscription/","title":"Cancel a Subscription","publisher":"vendor","quote":"This is when you will lose access to paid features once your subscription is cancelled.","supports":"the Next charge date is when paid features end"},{"id":"s33","url":"https://bitwarden.com/help/cancel-a-subscription/","title":"Cancel a Subscription","publisher":"vendor","quote":"When you confirm cancellation, your account will move into a Pending cancellation status until the noted Next charge date is reached.","supports":"Premium: confirming, and the Pending cancellation status"},{"id":"s34","url":"https://bitwarden.com/help/cancel-a-subscription/","title":"Cancel a Subscription","publisher":"vendor","quote":"When the Next charge date is reached, your account will revert to a free individual plan and you'll lose access to all paid features","supports":"Premium: when it takes effect"},{"id":"s35","url":"https://bitwarden.com/help/cancel-a-subscription/","title":"Cancel a Subscription","publisher":"vendor","quote":"If you cancel a premium subscription within 30 days of the its creation, contact us for a refund.","supports":"Premium: the 30-day refund"},{"id":"s36","url":"https://bitwarden.com/help/cancel-a-subscription/","title":"Cancel a Subscription","publisher":"vendor","quote":"If you change your mind before the end of the billing cycle, select Reinstate subscription on the same page to turn the renewal back on.","supports":"undoing a cancellation"},{"id":"s37","url":"https://bitwarden.com/help/cancel-a-subscription/","title":"Cancel a Subscription","publisher":"vendor","quote":"In the web app, open the Admin Console and go to Billing → Subscription","supports":"where an organization is cancelled"},{"id":"s38","url":"https://bitwarden.com/help/cancel-a-subscription/","title":"Cancel a Subscription","publisher":"vendor","quote":"Scroll down and select Cancel subscription","supports":"the organization cancel button"},{"id":"s39","url":"https://bitwarden.com/help/cancel-a-subscription/","title":"Cancel a Subscription","publisher":"vendor","quote":"When you confirm cancellation, your organization will move into a Pending cancellation status until the noted Subscription expiration date is reached.","supports":"organizations: the Pending cancellation status"},{"id":"s40","url":"https://bitwarden.com/help/cancel-a-subscription/","title":"Cancel a Subscription","publisher":"vendor","quote":"your organization will move to a Disabled state. Your organization will lose access to all paid features","supports":"organizations: what happens at expiration"},{"id":"s41","url":"https://bitwarden.com/help/cancel-a-subscription/","title":"Cancel a Subscription","publisher":"vendor","quote":"Existing members and groups will not be removed from the organization.","supports":"organizations: members and groups are kept"},{"id":"s42","url":"https://bitwarden.com/help/cancel-a-subscription/","title":"Cancel a Subscription","publisher":"vendor","quote":"Organization-owned items and collections will not be deleted.","supports":"organizations: items and collections are kept"},{"id":"s43","url":"https://bitwarden.com/help/cancel-a-subscription/","title":"Cancel a Subscription","publisher":"vendor","quote":"all other members will lose access to shared items while your organization is disabled.","supports":"organizations: members lose shared items while disabled"},{"id":"s44","url":"https://bitwarden.com/help/cancel-a-subscription/","title":"Cancel a Subscription","publisher":"vendor","quote":"If you self-host Bitwarden, cancel your subscription from the Bitwarden web app and server where you created the subscription.","supports":"self-hosted cancellations"},{"id":"s45","url":"https://bitwarden.com/help/premium-renewal/","title":"Premium Renewal","publisher":"vendor","quote":"Premium individual subscriptions renew automatically on an annual basis.","supports":"Premium renews every year"},{"id":"s46","url":"https://bitwarden.com/help/premium-renewal/","title":"Premium Renewal","publisher":"vendor","quote":"Files will not be deleted from your vault","supports":"attachments are kept after Premium ends"},{"id":"s47","url":"https://bitwarden.com/help/organization-renewal/","title":"Organization Renewal","publisher":"vendor","quote":"Organization subscriptions renew automatically on an annual or monthly basis.","supports":"organizations renew automatically"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["How Enterprise contracts, invoiced plans and organizations managed by a provider (MSP) or reseller are cancelled, and any notice terms, aren't covered in Bitwarden's help pages"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Read Bitwarden's Cancel a Subscription, Premium Renewal, Organization Renewal, Billing FAQs and Payment Methods pages, which the first pass couldn't reach","Rewrote both routes with the documented steps (Cancel subscription), the Pending cancellation status that confirms it, and when paid features end (Next charge or Subscription expiration date)","After cancel: Premium reverts to the free plan and keeps attachments; a cancelled organization is disabled but keeps items, collections, members and groups (s40-s46)","Added tips: Reinstate subscription undoes a cancellation (s36); self-hosted plans cancel on the web app and server (s44)","Bitwarden's payment methods are cards, PayPal, account credit and bank payments; no App Store or Google Play billing is documented, so no app-store route","Level raised to docs: every route fact now comes from Bitwarden's pages; only the Enterprise contract and provider path remains unconfirmed"]}},"delete_account":{"url":"https://bitwarden.com/help/article/delete-your-account","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/bitwarden","json":"https://stackcut.io/exits/bitwarden.json","evidence":{"packet_revision":"6b74349f42a7e0e682ff694a7fa844062db0ac54336deeba61abbb9e4cb7e6c4","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"bitwarden--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"bitwarden--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"bizee","name":"Bizee","category":"business_finance","website":"https://bizee.com","domains":["bizee.com"],"summary":"To stop Bizee's registered agent service (free the first year with an LLC formation; $149/year standalone), name a new agent with your state and notify Bizee before it expires, or it may renew. Gotcha: renewals are charged by Bizee's partner and can't be reversed. Virtual Address cancel steps aren't published.","routes":[{"channel":"direct_web","label":"Registered agent service","applies_to":"Bizee registered agent service: free for the first year with LLC formation; the standalone service is $149/year. The annual renewal is charged by Bizee's registered agent partner (for example, LegalInc)","who":"The business owner on the Bizee account","method":"phone","start_url":"https://bizee.com/company/contact-us","steps":[{"do":"Assign a new registered agent with your state (file the state's change of registered agent)","expect":null},{"do":"Before your current registered agent service expires, notify Bizee of the change: call 1 (888) 462-3453 (Monday to Friday, 9 a.m. to 6 p.m. CST) or send the form on the Contact Us page","expect":null}],"confirm_by":null,"effective":null,"notice":"Notify Bizee by the expiration date of the current registered agent service, or Bizee may renew it automatically","refund":"Auto-renew fees for registered agent service can't be reversed, discounted or altered once they've been applied to your account","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s20"]},{"channel":"direct_web","label":"Virtual Address and other add-ons","applies_to":"Bizee's Virtual Address service ($29/month; one month free with Bizee LLC formation) and other optional add-ons with a subscription fee","who":"The account holder","method":"phone","start_url":"https://bizee.com/company/contact-us","steps":[{"do":"Contact Bizee support: call 1 (888) 462-3453 (Monday to Friday, 9 a.m. to 6 p.m. CST) or send the form on the Contact Us page","expect":null},{"do":"Ask to cancel the Virtual Address subscription (or other add-on), and ask when the last charge will be","expect":null}],"confirm_by":null,"effective":null,"notice":"None: Bizee says you can cancel anytime, with no long-term commitment","refund":null,"fees":null,"source_ids":["s8","s9","s10","s11","s12","s19"]},{"channel":"direct_web","label":"Cancel a new formation order","applies_to":"A formation or filing order that Bizee hasn't yet paid to the state or another third party","who":"The person who placed the order","method":"self_serve","start_url":null,"steps":[{"do":"Open your order confirmation email and click the make changes button to place the order on hold","expect":null},{"do":"Request the cancellation while the order is still in Review status, before Bizee pays the state or another third party","expect":null}],"confirm_by":null,"effective":"Bizee honors the cancellation if the request meets its requirements, as Bizee decides","notice":"Usually within about 24 hours of ordering: once payment goes to a government entity or third party, the order can't be cancelled or changed","refund":"Refundable until payment is forwarded to a government entity, less expenses already paid or incurred for the order","fees":null,"source_ids":["s13","s14","s15","s16","s17","s21"]}],"pay_less":[],"export":[{"data":"Business documents, including your EIN","how":"Sign in to the Bizee Customer Dashboard and open your business documents","format":null,"limits":null,"source_ids":["s18"]}],"after_cancel":{"access_until":null,"data_kept":null,"you_lose":["Bizee as your registered agent, once your state shows the new agent","Your Bizee virtual business address"]},"agent_notes":{"sign_in_needed":false,"phone_or_chat_only":true,"retention_step":null,"tips":["Bizee documents no online cancel button for its subscriptions: the routes here go through Bizee support (phone or the contact form)","Registered agent renewals are charged by Bizee's registered agent partner (for example, LegalInc), not Bizee itself","File the new agent with your state and tell Bizee before the service's expiration date; otherwise it may renew automatically","Registered agent renewal charges can't be reversed once applied: act before the renewal date","Formation orders can't be cancelled by phone or email: use the make changes button in the order confirmation email while the order is in Review status","The current registered agent renewal fee is shown on the website and in the Customer Dashboard"]},"sources":[{"id":"s1","url":"https://bizee.com/disclaimer","title":"Terms of Service","publisher":"vendor","quote":"Services provided by Bizee may automatically renew to keep a Customer's legal entity in compliance with state or other government requirements.","supports":"Bizee services can auto-renew"},{"id":"s2","url":"https://bizee.com/disclaimer","title":"Terms of Service","publisher":"vendor","quote":"A current and active credit card on file will be charged by Bizee's registered agent partner (e.g., LegalInc), for the annual renewal of the Registered Agent service.","supports":"who charges the registered agent renewal"},{"id":"s3","url":"https://bizee.com/disclaimer","title":"Terms of Service","publisher":"vendor","quote":"Customer has the option to cancel the Registered Agent service at any time by assigning a new registered agent with state and notifying Bizee of the change.","supports":"how registered agent service is cancelled"},{"id":"s4","url":"https://bizee.com/disclaimer","title":"Terms of Service","publisher":"vendor","quote":"If such notification is not provided to Bizee by the expiration date of the existing Registered Agent service, Bizee may automatically renew these Services.","supports":"the deadline for notifying Bizee"},{"id":"s5","url":"https://bizee.com/compliance/registered-agent","title":"Registered Agent Services","publisher":"vendor","quote":"Registered Agent Standalone Service $149/year","supports":"the registered agent price"},{"id":"s6","url":"https://bizee.com/compliance/registered-agent","title":"Registered Agent Services","publisher":"vendor","quote":"Registered Agent Free LLC Formation Free First year","supports":"the free first year with LLC formation"},{"id":"s7","url":"https://bizee.com/disclaimer","title":"Terms of Service","publisher":"vendor","quote":"all charges imposed by such third parties - including but not limited to auto-renew fees for registered agent and/or any other services - cannot be reversed","supports":"renewal charges can't be reversed"},{"id":"s8","url":"https://bizee.com/company/contact-us","title":"Contact Us","publisher":"vendor","quote":"1 (888) 462-3453","supports":"the support phone number"},{"id":"s9","url":"https://bizee.com/company/contact-us","title":"Contact Us","publisher":"vendor","quote":"Monday – Friday from 9 a.m. to 6 p.m. CST","supports":"support hours"},{"id":"s10","url":"https://bizee.com/business-formation/virtual-address/business","title":"Virtual Business Address and Digital Mailbox Services","publisher":"vendor","quote":"Cancel anytime. No long-term commitment.","supports":"Virtual Address has no commitment"},{"id":"s11","url":"https://bizee.com/business-formation/virtual-address/business","title":"Virtual Business Address and Digital Mailbox Services","publisher":"vendor","quote":"Just $29/month","supports":"the Virtual Address price"},{"id":"s12","url":"https://bizee.com/business-formation/virtual-address/business","title":"Virtual Business Address and Digital Mailbox Services","publisher":"vendor","quote":"1 Month Free with Bizee LLC Formation","supports":"the free first month, after which it bills monthly"},{"id":"s13","url":"https://bizee.com/cancellation-policy","title":"Bizee Cancellation Policy","publisher":"vendor","quote":"You must place your order on hold by clicking on the make changes button inside your order confirmation email","supports":"how to cancel an order"},{"id":"s14","url":"https://bizee.com/cancellation-policy","title":"Bizee Cancellation Policy","publisher":"vendor","quote":"your order must be in Review status","supports":"when an order can still be cancelled"},{"id":"s15","url":"https://bizee.com/cancellation-policy","title":"Bizee Cancellation Policy","publisher":"vendor","quote":"Instructions to cancel an order or any other changes to an order cannot be accepted by telephone or email.","supports":"orders can't be cancelled by phone or email"},{"id":"s16","url":"https://bizee.com/cancellation-policy","title":"Bizee Cancellation Policy","publisher":"vendor","quote":"An order is generally refundable until payment is forwarded to any government entity","supports":"the order refund rule"},{"id":"s17","url":"https://bizee.com/cancellation-policy","title":"Bizee Cancellation Policy","publisher":"vendor","quote":"(typically within twenty-four hours after an order is placed), less any other expenses which have been paid or incurred in furtherance of an order","supports":"the usual window, and deductions"},{"id":"s18","url":"https://bizee.com/blog/post/changing-or-canceling-your-bizee-order","title":"Existing Clients | Bizee Customer Service","publisher":"vendor","quote":"View my business documents","supports":"business documents are in the Customer Dashboard"},{"id":"s19","url":"https://bizee.com/","title":"Bizee","publisher":"vendor","quote":"Some of our optional add-ons, such as our Virtual Address service, come with a low monthly subscription fee","supports":"which add-ons bill monthly"},{"id":"s20","url":"https://bizee.com/disclaimer","title":"Terms of Service","publisher":"vendor","quote":"The current Registered Agent service annual renewal fee is available on the Website and the Customer Dashboard","supports":"where to see the renewal fee"},{"id":"s21","url":"https://bizee.com/disclaimer","title":"Terms of Service","publisher":"vendor","quote":"Once payment has been forwarded to any government entity or third party, Bizee cannot accept any cancellations or any other changes to an order.","supports":"orders can't be cancelled after payment goes out"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["The Terms don't say how to notify Bizee of a registered agent change; the steps point to Bizee support (phone or contact form)","How to cancel the Virtual Address subscription, when it ends and any refund aren't documented on bizee.com","When registered agent service ends after you notify Bizee, and any confirmation, aren't documented","Whether the Customer Dashboard can turn off renewals isn't documented on Bizee's public pages","Bizee's pages give the $149/year standalone price, and say the current renewal fee is on the website and in the Customer Dashboard, but don't state the renewal price after a free first year"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked the Terms, the cancellation policy, the registered agent, Virtual Address, contact and existing-clients pages; every quoted fact confirmed","Summary and route: $149/year is the standalone price; no page says it is the renewal price after the free year, so the wording now says so","Summary no longer says the Virtual Address is cancelled through support: Bizee doesn't document how to cancel it","Rewrote the not-confirmed notes for readers and dropped the note about the support email"]}},"page":"https://stackcut.io/cancel/bizee","json":"https://stackcut.io/exits/bizee.json","evidence":{"packet_revision":"430807e535455aeeed0d74a29ad1021aa9667fce98b0d2c4bf507cd69c09a163","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"bizee--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"bizee--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"bizee--direct-web--r3","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"bluehost","name":"Bluehost","category":"developer_tools","website":"https://www.bluehost.com","domains":["bluehost.com"],"summary":"Turn off Auto-Renew for the plan, and separately for each domain and add-on, in the Bluehost Portal's Renewal Center at least 16 days before the term ends. For the 30-day money-back refund, contact support by chat or phone. Gotcha: hosting data is deleted after the plan ends.","routes":[{"channel":"direct_web","label":"Turn off auto-renew (hosting and add-ons)","applies_to":"Bluehost hosting plans and other Bluehost products billed by Bluehost; each product renews on its own","who":"The account holder, signed in to the Bluehost Portal","method":"self_serve","start_url":"https://www.bluehost.com/my-account/login","steps":[{"do":"Log in to the Bluehost Portal and click Billing in the left-hand menu","expect":"the subscriptions in your Bluehost account"},{"do":"Select the hosting plan (or other product) and use the toggle in its Auto-Renew column to turn auto-renew off","expect":"a pop-up with Chat with an Expert or Continue"},{"do":"Click Continue to confirm","expect":null},{"do":"Repeat for every domain and add-on you don't want renewed","expect":null}],"confirm_by":"The product's Auto-Renew toggle shows off in the Renewal Center; Bluehost sends no confirmation email for this","effective":"The plan stays active until the end of the current paid term, then lapses and deactivates","notice":"The Terms require opting out at least 16 calendar days before the term ends; terms of 3 months or longer are charged 15 days before the term ends","refund":"Renewals aren't refundable or prorated, except within the 15-day prebill window. New Shared, VPS and Dedicated hosting has a 30-day money-back guarantee (credit card payments only), claimed through support","fees":null,"source_ids":["bh1","bh9","bh10","bh11","bh12","bh13","bh14","bh15","bh24","bh25","bh20","bh18","bh46"]},{"channel":"direct_web","label":"Cancel through support, or claim a refund","applies_to":"Any Bluehost hosting plan; the only way to claim the 30-day money-back guarantee on new Shared, VPS or Dedicated hosting","who":"The account holder (have your token ready and make sure the email in your account Profile is current)","method":"chat","start_url":null,"steps":[{"do":"Back up your website files and databases first (see export)","expect":null},{"do":"Open a chat from the CHAT bubble at the bottom right of the Bluehost website (24/7), or call 888-401-4678 in the US or +1 801-765-9400 internationally (phone support 7 am to midnight ET)","expect":null},{"do":"Ask to cancel the plan; for a refund, ask for the money-back guarantee within 30 days of purchase","expect":"an account review by the support agent"}],"confirm_by":null,"effective":"Bluehost typically deletes the plan's files and ends access; the website and email tied to that hosting are suspended","notice":null,"refund":"Money-back guarantee within 30 days for Shared, VPS and Dedicated hosting fees (new signups only, credit card payments only); not for Bluehost Cloud Hosting, monthly terms, domain registration, AI products, setup fees or add-ons. A free domain's standard registration fee and taxes are deducted. No refund for cancellations more than 30 days after purchase. Refunds take 5 to 7 business days to appear","fees":"Bluehost warns that, depending on the Terms of Service, cancelling before the end of the contract term can bring fees","source_ids":["bh2","bh3","bh4","bh5","bh7","bh18","bh19","bh21","bh23","bh26","bh28","bh36","bh37","bh40","bh41","bh42","bh43","bh44","bh45","bh46","bh47","bh49"]},{"channel":"direct_web","label":"Domains bought with the plan","applies_to":"Domains registered with Bluehost, including a free domain that came with the plan","who":"The account holder, signed in to the Bluehost Portal","method":"self_serve","start_url":"https://www.bluehost.com/my-account/login","steps":[{"do":"In the Bluehost Portal, click Billing, select the domain and turn off its Auto-Renew toggle, then click Continue","expect":null},{"do":"To keep the domain somewhere else instead, unlock it and get its EPP (Auth) code from Bluehost, then start the transfer at the new registrar","expect":null}],"confirm_by":"The domain's Auto-Renew toggle shows off in the Renewal Center","effective":"Cancelling hosting doesn't cancel the domain: it stays registered and keeps renewing until you turn off its auto-renew","notice":"Turn off the domain's auto-renew before Bluehost renews it, 15 days before the domain's renewal date","refund":"Domain registration and renewal fees, including premium domains, are nonrefundable","fees":"If you take a money-back refund on hosting that came with a free domain, the standard domain registration fee is deducted from the refund","source_ids":["bh8","bh16","bh17","bh22","bh21","bh33","bh34","bh35","bh10","bh9","bh11","bh12","bh48"]}],"pay_less":[],"export":[{"data":"Website files and databases (Basic Weekly Backup)","how":"In the Bluehost Portal, open Websites, Manage Site, then Backups. Under File Backups click Access Backups, choose a backup date, click Download, then Continue; do the same under Database Backups","format":null,"limits":"Download links stay active for 24 hours; only one restore point is stored at a time; email data is not backed up","source_ids":["bh29","bh30","bh31","bh32","bh38"]},{"data":"Full account backup (files and databases in cPanel)","how":"In the Bluehost Portal, open Websites, Manage Site, then cPanel; in the Files section click Backup, then in Full Backup click Download a Full Account Backup and generate it","format":null,"limits":null,"source_ids":["bh5","bh39"]}],"after_cancel":{"access_until":"The end of the paid term when auto-renew is off; the plan then lapses and deactivates","data_kept":"The Terms say Subscriber Content, websites and other data are deleted when the services end for any reason; data erased from the server can't be recovered","you_lose":["The website and email accounts tied to the cancelled hosting","Files and databases stored on Bluehost's servers","The standard domain fee, deducted from a money-back refund when the plan came with a free domain"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"Turning off Auto-Renew opens a pop-up offering Chat with an Expert before Continue; a cancellation through support includes an account review","tips":["Not using the service or deleting the website files does not cancel: turn off Auto-Renew","No confirmation email is sent when auto-renew is turned off: check the toggle in the Renewal Center","Cancelling hosting doesn't cancel domains; turn off each domain's and add-on's Auto-Renew separately","Opt out at least 16 days before the term ends: terms of 3 months or longer are charged 15 days early","Back up files and databases before the plan ends; the Basic Weekly Backup doesn't include email","Money-back refunds need chat or phone within 30 days of purchase; have your account token ready","The 30-day money-back guarantee applies only to credit card payments"]},"sources":[{"id":"bh1","url":"https://www.bluehost.com/help/article/how-to-cancel-my-hosting-account","title":"How To Cancel a Hosting Account","publisher":"vendor","quote":"This option will prevent the product(s) or hosting from auto-renewing. It will allow products or hosting to cancel out of the account on the expiration date.","supports":"turning off auto-renew cancels at the expiration date"},{"id":"bh2","url":"https://www.bluehost.com/help/article/how-to-cancel-my-hosting-account","title":"How To Cancel a Hosting Account","publisher":"vendor","quote":"This option will allow you to complete an account review, and customer support can cancel the product (if applicable). You can contact support by chat or phone.","supports":"the support route and its account review"},{"id":"bh3","url":"https://www.bluehost.com/help/article/how-to-cancel-my-hosting-account","title":"How To Cancel a Hosting Account","publisher":"vendor","quote":"seeking a refund under our money-back guarantee policy, you must contact us within the initial 30 days of your purchase","supports":"refunds need contact within 30 days"},{"id":"bh4","url":"https://www.bluehost.com/help/article/how-to-cancel-my-hosting-account","title":"How To Cancel a Hosting Account","publisher":"vendor","quote":"the money-back guarantee typically excludes many supplementary items like domains because of their distinctive pricing framework","supports":"domains are excluded from the guarantee"},{"id":"bh5","url":"https://www.bluehost.com/help/article/how-to-cancel-my-hosting-account","title":"How To Cancel a Hosting Account","publisher":"vendor","quote":"Make sure you have a full backup of your database and website files.","supports":"back up before cancelling"},{"id":"bh6","url":"https://www.bluehost.com/help/article/how-to-cancel-my-hosting-account","title":"How To Cancel a Hosting Account","publisher":"vendor","quote":"After your services are disabled, it will be impossible to recover any data that has been permanently erased from the server.","supports":"erased data can't be recovered"},{"id":"bh7","url":"https://www.bluehost.com/help/article/how-to-cancel-my-hosting-account","title":"How To Cancel a Hosting Account","publisher":"vendor","quote":"Your email services and website related to the hosting that you cancelled will be suspended and will no longer be available online.","supports":"what you lose: website and email"},{"id":"bh8","url":"https://www.bluehost.com/help/article/how-to-cancel-my-hosting-account","title":"How To Cancel a Hosting Account","publisher":"vendor","quote":"you must turn off the Auto-Renew feature before your Bluehost account automatically renews your domain 15 days before the domain's renewal date.","supports":"the domain auto-renew deadline"},{"id":"bh9","url":"https://www.bluehost.com/help/article/renewal-center","title":"How to Use the Renewal Center","publisher":"vendor","quote":"In the left-hand menu, click Billing.","supports":"where the Renewal Center is"},{"id":"bh10","url":"https://www.bluehost.com/help/article/renewal-center","title":"How to Use the Renewal Center","publisher":"vendor","quote":"Under the Auto-Renew column, use the toggle to enable or disable the Auto-renew settings.","supports":"the Auto-Renew toggle"},{"id":"bh11","url":"https://www.bluehost.com/help/article/renewal-center","title":"How to Use the Renewal Center","publisher":"vendor","quote":"In the pop-up, you can choose to Chat with an Expert or Continue enabling or disabling your selected subscription.","supports":"the pop-up and its retention option"},{"id":"bh12","url":"https://www.bluehost.com/help/article/renewal-center","title":"How to Use the Renewal Center","publisher":"vendor","quote":"Click Continue to confirm your choice to enable or disable Auto-Renew.","supports":"the final confirm step"},{"id":"bh13","url":"https://www.bluehost.com/help/article/cancellation-charges-after-canceling-hosting","title":"Canceled Bluehost Hosting but Still Being Charged?","publisher":"vendor","quote":"Simply discontinuing use of the service or deleting website files does not cancel the hosting subscription.","supports":"not using the service does not cancel"},{"id":"bh14","url":"https://www.bluehost.com/help/article/cancellation-charges-after-canceling-hosting","title":"Canceled Bluehost Hosting but Still Being Charged?","publisher":"vendor","quote":"your hosting package will remain active until the end of the current billing period, after which it will expire automatically.","supports":"when access ends after turning off auto-renew"},{"id":"bh15","url":"https://www.bluehost.com/help/article/cancellation-charges-after-canceling-hosting","title":"Canceled Bluehost Hosting but Still Being Charged?","publisher":"vendor","quote":"No confirmation email is sent when auto‑renewal is disabled. We recommend checking your account to confirm that auto‑renewal is turned off.","supports":"how to confirm it worked"},{"id":"bh16","url":"https://www.bluehost.com/help/article/cancellation-charges-after-canceling-hosting","title":"Canceled Bluehost Hosting but Still Being Charged?","publisher":"vendor","quote":"Canceling hosting does not automatically cancel domain registrations.","supports":"domains renew separately"},{"id":"bh17","url":"https://www.bluehost.com/help/article/cancellation-charges-after-canceling-hosting","title":"Canceled Bluehost Hosting but Still Being Charged?","publisher":"vendor","quote":"Any domains registered with Bluehost remain active and will continue to renew automatically based on the billing method on file.","supports":"domains keep renewing after hosting is cancelled"},{"id":"bh18","url":"https://www.bluehost.com/help/article/refundpolicy","title":"Refund Policy","publisher":"vendor","quote":"Bluehost offers a thirty (30)-Day money-back guarantee for Shared, VPS, and Dedicated hosting fees paid.","supports":"the money-back guarantee"},{"id":"bh19","url":"https://www.bluehost.com/help/article/refundpolicy","title":"Refund Policy","publisher":"vendor","quote":"The money-back guarantee does not apply to Bluehost Cloud Hosting, services with a monthly term, domain registration fees, AI Product and Services, setup fees, or any fees for additional services.","supports":"what the guarantee excludes"},{"id":"bh20","url":"https://www.bluehost.com/help/article/refundpolicy","title":"Refund Policy","publisher":"vendor","quote":"Renewals are not refundable and are not qualified for a prorated refund. Renewals are only refundable within the fifteen (15)-day prebill window.","supports":"renewal refunds"},{"id":"bh21","url":"https://www.bluehost.com/help/article/refundpolicy","title":"Refund Policy","publisher":"vendor","quote":"If you decide to cancel your hosting plan and qualify for our money-back guarantee refund, a fee will be deducted for the domain and any applicable taxes.","supports":"the domain fee deducted from refunds"},{"id":"bh22","url":"https://www.bluehost.com/help/article/refundpolicy","title":"Refund Policy","publisher":"vendor","quote":"Domain registration and renewal fees, including Premium Domains, are nonrefundable.","supports":"domain fees are nonrefundable"},{"id":"bh23","url":"https://www.bluehost.com/help/article/refundpolicy","title":"Refund Policy","publisher":"vendor","quote":"Please allow five (5) to seven (7) business days for refunds to appear in your bank account.","supports":"refund timing"},{"id":"bh24","url":"https://www.bluehost.com/terms/user-agreement","title":"Bluehost Terms of Service","publisher":"vendor","quote":"you must opt out of the automatic renewal option at least sixteen (16) calendar days before the end of your then current Term","supports":"the 16-day notice"},{"id":"bh25","url":"https://www.bluehost.com/terms/user-agreement","title":"Bluehost Terms of Service","publisher":"vendor","quote":"The payment date for Services with Term lengths of three (3) month or longer shall be fifteen (15) days prior to the end of the then current Term.","supports":"renewals are charged 15 days early"},{"id":"bh26","url":"https://www.bluehost.com/terms/user-agreement","title":"Bluehost Terms of Service","publisher":"vendor","quote":"If a domain name was registered under a 'Free Domain Name' promotion, the refund will be reduced by the standard domain registration fee","supports":"free-domain fee deducted from refunds"},{"id":"bh27","url":"https://www.bluehost.com/terms/user-agreement","title":"Bluehost Terms of Service","publisher":"vendor","quote":"Upon termination of the Services for any reason Subscriber Content, Subscriber Websites, and other data will be deleted","supports":"data is deleted after the services end"},{"id":"bh28","url":"https://www.bluehost.com/terms/user-agreement","title":"Bluehost Terms of Service","publisher":"vendor","quote":"You may terminate the Services you purchased at any time during the Term by giving the applicable Bluehost brand notice by phone or online chat","supports":"terminating by phone or chat"},{"id":"bh29","url":"https://www.bluehost.com/help/article/am-backups-with-your-plan","title":"How to Use Bluehost Basic Weekly Backup","publisher":"vendor","quote":"In File Backups, click Access Backups.","supports":"where file backups are"},{"id":"bh30","url":"https://www.bluehost.com/help/article/am-backups-with-your-plan","title":"How to Use Bluehost Basic Weekly Backup","publisher":"vendor","quote":"Choose a backup date and click Download, then Continue.","supports":"downloading a backup"},{"id":"bh31","url":"https://www.bluehost.com/help/article/am-backups-with-your-plan","title":"How to Use Bluehost Basic Weekly Backup","publisher":"vendor","quote":"File and database download links remain active for 24 hours.","supports":"download link limit"},{"id":"bh32","url":"https://www.bluehost.com/help/article/am-backups-with-your-plan","title":"How to Use Bluehost Basic Weekly Backup","publisher":"vendor","quote":"Email data is not backed up.","supports":"email isn't in the backup"},{"id":"bh33","url":"https://www.bluehost.com/help/article/transfer-your-domain-to-another-registrar","title":"How to Transfer a Domain Name to a New Registrar","publisher":"vendor","quote":"to transfer your domain name to a new registrar, you'll first need to unlock it.","supports":"unlock before transferring"},{"id":"bh34","url":"https://www.bluehost.com/help/article/transfer-your-domain-to-another-registrar","title":"How to Transfer a Domain Name to a New Registrar","publisher":"vendor","quote":"you'll need to obtain the EPP code—also known as the Authorization or Auth code—from your current registrar.","supports":"the EPP code"},{"id":"bh35","url":"https://www.bluehost.com/help/article/transfer-your-domain-to-another-registrar","title":"How to Transfer a Domain Name to a New Registrar","publisher":"vendor","quote":"a domain transfer cannot be initiated for domains registered within 60 days or 60 days of a previous transfer.","supports":"the 60-day transfer lock"},{"id":"bh36","url":"https://www.bluehost.com/help/article/how-to-cancel-my-hosting-account","title":"How To Cancel a Hosting Account","publisher":"vendor","quote":"You have your token readily accessible.","supports":"have your token ready for support"},{"id":"bh37","url":"https://www.bluehost.com/help/article/how-to-cancel-my-hosting-account","title":"How To Cancel a Hosting Account","publisher":"vendor","quote":"depending on the Terms of Service, you can be charged fines or fees for cancellation if you cancel before the end of your contract term.","supports":"possible fees for early cancellation"},{"id":"bh38","url":"https://www.bluehost.com/help/article/am-backups-with-your-plan","title":"How to Use Bluehost Basic Weekly Backup","publisher":"vendor","quote":"Only one restore point is stored at a time","supports":"only one restore point"},{"id":"bh39","url":"https://www.bluehost.com/help/article/how-to-create-a-manual-backup","title":"How to Create a Manual Backup","publisher":"vendor","quote":"In the Full Backup section, click Download a Full Account Backup.","supports":"the full account backup"},{"id":"bh40","url":"https://www.bluehost.com/help/article/how-to-cancel-my-hosting-account","title":"How To Cancel a Hosting Account","publisher":"vendor","quote":"To contact us, call 888-401-4678 (for US customers only) or use our chat support.","supports":"the support phone number and chat"},{"id":"bh41","url":"https://www.bluehost.com/help/article/how-to-cancel-my-hosting-account","title":"How To Cancel a Hosting Account","publisher":"vendor","quote":"Bluehost Phone Support is available 7 days a week from 7 am-12 midnight EST.","supports":"phone support hours"},{"id":"bh42","url":"https://www.bluehost.com/help/article/how-to-cancel-my-hosting-account","title":"How To Cancel a Hosting Account","publisher":"vendor","quote":"While on our website, you should see a CHAT bubble in the bottom right-hand corner","supports":"where chat starts"},{"id":"bh43","url":"https://www.bluehost.com/help/article/how-to-cancel-my-hosting-account","title":"How To Cancel a Hosting Account","publisher":"vendor","quote":"Bluehost Chat Support is available 24 hours a day, 7days a week","supports":"chat hours"},{"id":"bh44","url":"https://www.bluehost.com/help/article/how-to-cancel-my-hosting-account","title":"How To Cancel a Hosting Account","publisher":"vendor","quote":"International: +1 801-765-9400","supports":"the international phone number"},{"id":"bh45","url":"https://www.bluehost.com/help/article/how-to-cancel-my-hosting-account","title":"How To Cancel a Hosting Account","publisher":"vendor","quote":"When you cancel your hosting account, Bluehost will typically delete all the associated files","supports":"files are deleted when support cancels"},{"id":"bh46","url":"https://www.bluehost.com/terms/user-agreement","title":"Bluehost Terms of Service","publisher":"vendor","quote":"The Money-back Guarantee is valid for credit card payments only.","supports":"the guarantee covers card payments only"},{"id":"bh47","url":"https://www.bluehost.com/terms/user-agreement","title":"Bluehost Terms of Service","publisher":"vendor","quote":"Bluehost does not offer refunds for cancellations that occur after 30 calendar days following the purchase.","supports":"no refund after 30 days"},{"id":"bh48","url":"https://www.bluehost.com/help/article/transfer-your-domain-to-another-registrar","title":"How to Transfer a Domain Name to a New Registrar","publisher":"vendor","quote":"initiate the transfer directly with the new registrar","supports":"the transfer starts at the new registrar"},{"id":"bh49","url":"https://www.bluehost.com/help/article/refundpolicy","title":"Refund Policy","publisher":"vendor","quote":"you may request a refund on certain hosting services for new signups only","supports":"the guarantee is for new signups"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["How Bluehost confirms a cancellation made through chat or phone isn't documented","Whether a Bluehost plan can be downgraded or paused instead of cancelled isn't covered in its cancellation, renewal and refund help","How to export email before cancelling isn't covered in Bluehost's backup help (the Basic Weekly Backup doesn't include email)"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked the auto-renew, support, refund, domain, Terms and backup facts against Bluehost's help articles and User Agreement; all confirmed","Steps: the help article reaches the product list through Billing, with no separate Renewal Center tab named, so that wording was removed","Refund: the Terms limit the money-back guarantee to credit card payments and rule out refunds after 30 days (bh46, bh47); new signups only (bh49)","Support route: added sources for the chat bubble, 24/7 chat, the international number and file deletion (bh42 to bh45); domain transfer starts at the new registrar (bh48)","Dropped a note about how pages were read"]}},"page":"https://stackcut.io/cancel/bluehost","json":"https://stackcut.io/exits/bluehost.json","evidence":{"packet_revision":"bf778ef67c89d994ee7e1b5ffe18ce16918e6c411244c7655ca91a1958cf1335","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"bluehost--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"bluehost--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"bluehost--direct-web--r3","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"bolt","name":"Bolt.new","category":"developer_tools","website":"https://bolt.new","domains":["bolt.new","stackblitz.com"],"summary":"Click your profile icon, then Subscription, Billing details, Cancel subscription; the StackBlitz billing portal asks for a reason before the final Cancel subscription. The plan stays active until the billing period ends, then drops to Free and all allocated tokens, including rollover tokens, are lost. Fees are non-refundable.","routes":[{"channel":"direct_web","label":"Pro plans","applies_to":"Bolt paid subscriptions (Pro tiers) on a personal account, monthly or annual","who":"The account holder","method":"self_serve","start_url":"https://bolt.new","steps":[{"do":"Log in to Bolt. On the homepage sidebar, click your profile icon in the bottom-left, then Subscription","expect":"Billing details"},{"do":"In the top-right corner, click Billing details","expect":"Cancel subscription"},{"do":"Click Cancel subscription","expect":"Are you sure you want to cancel?"},{"do":"Click Next; the StackBlitz billing portal opens","expect":"Why are you cancelling?"},{"do":"Select a reason, then click Next","expect":"Before you go"},{"do":"Leave feedback if you want, then click Cancel subscription","expect":null}],"confirm_by":null,"effective":"The plan stays active, with its unused tokens, until the end of the billing period; then it downgrades to the Free plan","notice":"Paid plans renew automatically unless cancelled before the renewal date","refund":"Subscription fees are non-refundable, and so is consumed usage, except where the law requires otherwise","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s14"]},{"channel":"sales_contract","label":"Enterprise (written agreement)","applies_to":"Organizations with a separate written agreement with StackBlitz, such as Enterprise plans","who":"The organization, under its agreement","method":"contact_sales","start_url":null,"steps":[{"do":"Check your written agreement with StackBlitz: where it conflicts with the standard Terms, it controls renewal and cancellation","expect":null},{"do":"Manage billing details and invoices on the team's billing page (stackblitz.com/orgs/github/TEAM_NAME/billing for GitHub-linked teams, or stackblitz.com/orgs/custom/TEAM_NAME/billing), where All Invoices opens the Stripe billing portal","expect":"All Invoices"}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s15","s16","s17"]}],"pay_less":[{"type":"free_plan","what":"The Free plan lets you build and publish at no cost, with limits: 1 million tokens a month and 300K a day, and free hosting up to 10 GB bandwidth and 333,333 requests a month","evidence":"documented","source_ids":["s18","s19","s20"]},{"type":"downgrade","what":"Move to a cheaper paid tier (for example Pro $50 to Pro $25); it applies at the start of the next billing cycle. The annual-plan documentation describes upgrades to a higher annual tier; availability of lower paid annual tiers or a downgrade to monthly billing is not stated.","evidence":"documented","source_ids":["s21","s22","s23"]},{"type":"annual_billing","what":"Save 10% with an annual plan","evidence":"documented","source_ids":["s24"]},{"type":"seat_reduction","what":"Teams admins can remove members; the seat stays occupied for the rest of the billing period (annual plans: until the next billing anniversary), and the next invoice reflects fewer seats","evidence":"documented","source_ids":["s25","s26","s27","s28"]}],"export":[{"data":"Project code","how":"Open the project, click the GitHub icon in the top-right corner, click Log in to GitHub, install the GitHub App, choose repository access and click Install & Authorize; Bolt then syncs to GitHub on every change","format":"GitHub repository","limits":"The terms' 30-day window to retrieve or export content covers only a termination or suspension by StackBlitz other than for cause, after which it may delete content. Deleting a team permanently deletes its projects","source_ids":["s29","s30","s31","s32","s33"]}],"after_cancel":{"access_until":"The end of the current billing period","data_kept":"Cancelling moves the account to the Free plan rather than closing it. If StackBlitz itself terminates or suspends access other than for cause, it keeps a way to retrieve or export content for 30 days, then may delete it","you_lose":["All allocated tokens, including rollover tokens, when the billing cycle ends (resubscribe before rollover tokens expire to use them)","Pro hosting, which comes with paid plans; free hosting has a hard traffic limit","If you used more than 1 million tokens that month, free tokens only return next month"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"Before the final Cancel subscription, the StackBlitz portal asks Are you sure you want to cancel?, then Why are you cancelling? (pick a reason), then Before you go (optional feedback)","tips":["Cancelling is a downgrade to Free, not account deletion","Teams plans are billed separately from Pro plans: someone with both has two subscriptions to cancel. Only team Admins see team billing","Deleting a team permanently deletes all its projects for every member and can't be undone","Pay-as-you-go hosting, if turned on, buys extra bandwidth and requests up to a spending cap; set it under your profile icon, Settings, Cloud, Change spending limit. At the cap the site pauses until usage resets","The annual-upgrade instructions do not support upgrading an annual plan to monthly; they only describe upgrades to a higher annual tier. Availability of an annual downgrade or a switch to monthly billing is not stated."]},"sources":[{"id":"s1","url":"https://support.bolt.new/account-and-subscription/billing","title":"Billing","publisher":"vendor","quote":"You can cancel at any time, and the cancellation goes into effect at the start of the next billing period.","supports":"when it takes effect"},{"id":"s2","url":"https://support.bolt.new/account-and-subscription/billing","title":"Billing","publisher":"vendor","quote":"Canceling a paid subscription is the same as downgrading to the Free plan.","supports":"cancelling is a downgrade"},{"id":"s3","url":"https://support.bolt.new/account-and-subscription/billing","title":"Billing","publisher":"vendor","quote":"On the Bolt homepage, in the sidebar, click your profile icon in the bottom-left, then click Subscription.","supports":"where the flow starts"},{"id":"s4","url":"https://support.bolt.new/account-and-subscription/billing","title":"Billing","publisher":"vendor","quote":"In the top-right corner, click Billing details.","supports":"the Billing details step"},{"id":"s5","url":"https://support.bolt.new/account-and-subscription/billing","title":"Billing","publisher":"vendor","quote":"In the Are you sure you want to cancel? dialog, click Next. The StackBlitz billing portal opens.","supports":"the first dialog and the billing portal"},{"id":"s6","url":"https://support.bolt.new/account-and-subscription/billing","title":"Billing","publisher":"vendor","quote":"In the Why are you cancelling? dialog, select a reason, then click Next.","supports":"the reason step"},{"id":"s7","url":"https://support.bolt.new/account-and-subscription/billing","title":"Billing","publisher":"vendor","quote":"In the Before you go dialog, leave feedback if you want to, then click Cancel subscription.","supports":"the final confirm"},{"id":"s8","url":"https://support.bolt.new/account-and-subscription/billing","title":"Billing","publisher":"vendor","quote":"Your paid subscription is canceled, and your plan downgrades to the Free plan when your next billing cycle begins.","supports":"the result of cancelling"},{"id":"s9","url":"https://support.bolt.new/account-and-subscription/billing","title":"Billing","publisher":"vendor","quote":"If you cancel in the middle of a billing period, your plan remains active until the end of the period, and your unused tokens are still available during that time.","supports":"access until the period ends"},{"id":"s10","url":"https://support.bolt.new/account-and-subscription/billing","title":"Billing","publisher":"vendor","quote":"Bolt subscriptions are non-refundable, as stated in our Terms of Service.","supports":"no refunds"},{"id":"s11","url":"https://stackblitz.com/terms-of-service","title":"StackBlitz Terms of Service","publisher":"vendor","quote":"Paid plans are billed in advance on a monthly or annual basis and renew automatically unless you cancel before the renewal date in your account settings.","supports":"automatic renewal"},{"id":"s12","url":"https://stackblitz.com/terms-of-service","title":"StackBlitz Terms of Service","publisher":"vendor","quote":"Cancellation takes effect at the end of the then-current billing period.","supports":"when cancellation takes effect"},{"id":"s13","url":"https://stackblitz.com/terms-of-service","title":"StackBlitz Terms of Service","publisher":"vendor","quote":"Except where required by law, subscription fees are non-refundable.","supports":"subscription fees aren't refunded"},{"id":"s14","url":"https://stackblitz.com/terms-of-service","title":"StackBlitz Terms of Service","publisher":"vendor","quote":"consumed usage is non-refundable except where applicable law requires otherwise","supports":"usage isn't refunded"},{"id":"s15","url":"https://stackblitz.com/terms-of-service","title":"StackBlitz Terms of Service","publisher":"vendor","quote":"If you or your organization has a separate written agreement with Stackblitz","supports":"a written agreement controls where it conflicts"},{"id":"s16","url":"https://support.bolt.new/account-and-subscription/corporate-commercial","title":"Corporate and commercial","publisher":"vendor","quote":"stackblitz.com/orgs/github/TEAM_NAME_HERE/billing","supports":"the team billing page"},{"id":"s17","url":"https://support.bolt.new/account-and-subscription/corporate-commercial","title":"Corporate and commercial","publisher":"vendor","quote":"All Invoices","supports":"the link to the Stripe billing portal"},{"id":"s18","url":"https://support.bolt.new/account-and-subscription/billing","title":"Billing","publisher":"vendor","quote":"The Free plan lets you build and publish projects at no cost, with a few limits.","supports":"the Free plan"},{"id":"s19","url":"https://support.bolt.new/account-and-subscription/tokens","title":"Tokens","publisher":"vendor","quote":"Free plan tokens also have a daily cap of 300K, separate from the 1 million monthly cap above.","supports":"Free plan token limits"},{"id":"s20","url":"https://support.bolt.new/cloud/hosting/plans","title":"Bolt Cloud hosting plans","publisher":"vendor","quote":"Up to 10 GB bandwidth + 333,333 requests per month, with a hard limit on traffic","supports":"free hosting limits"},{"id":"s21","url":"https://support.bolt.new/account-and-subscription/billing","title":"Billing","publisher":"vendor","quote":"at the beginning of your next billing cycle","supports":"when a downgrade applies"},{"id":"s22","url":"https://support.bolt.new/account-and-subscription/billing","title":"Billing","publisher":"vendor","quote":"downgrade from Pro $50 to Pro $25 on the 1st of the month, and your billing renews on the 10th, the change will show on your account starting the 10th","supports":"the downgrade example"},{"id":"s23","url":"https://support.bolt.new/account-and-subscription/billing","title":"Billing","publisher":"vendor","quote":"you can only upgrade an annual plan to a higher annual plan","supports":"the annual upgrade path only covers higher annual tiers"},{"id":"s24","url":"https://support.bolt.new/account-and-subscription/billing","title":"Billing","publisher":"vendor","quote":"You can save 10% by subscribing to an annual plan.","supports":"the annual discount"},{"id":"s25","url":"https://support.bolt.new/account-and-subscription/teams/manage-team","title":"Manage your team","publisher":"vendor","quote":"access all team analytics, usage data, and billing information","supports":"Admins handle team billing"},{"id":"s26","url":"https://support.bolt.new/account-and-subscription/teams/manage-team","title":"Manage your team","publisher":"vendor","quote":"their seat is considered occupied for the rest of that billing period","supports":"a removed monthly seat is billed to the period end"},{"id":"s27","url":"https://support.bolt.new/account-and-subscription/teams/manage-team","title":"Manage your team","publisher":"vendor","quote":"until the next billing anniversary","supports":"annual seats stay occupied until the anniversary"},{"id":"s28","url":"https://support.bolt.new/account-and-subscription/teams/manage-team","title":"Manage your team","publisher":"vendor","quote":"your next invoice reflects the reduced number of seats","supports":"when the bill drops"},{"id":"s29","url":"https://support.bolt.new/integrations/git","title":"GitHub for version control","publisher":"vendor","quote":"In the top-right corner of the screen, click the GitHub icon","supports":"where GitHub export starts"},{"id":"s30","url":"https://support.bolt.new/integrations/git","title":"GitHub for version control","publisher":"vendor","quote":"Click Install & Authorize to confirm, then follow the on-screen instructions","supports":"authorizing the GitHub App"},{"id":"s31","url":"https://support.bolt.new/integrations/git","title":"GitHub for version control","publisher":"vendor","quote":"Bolt syncs to GitHub every time you make a change.","supports":"what gets exported"},{"id":"s32","url":"https://stackblitz.com/terms-of-service","title":"StackBlitz Terms of Service","publisher":"vendor","quote":"make available to you a reasonable means to retrieve or export your User Content, after which Stackblitz may delete your User Content","supports":"content can be retrieved after termination, then deleted"},{"id":"s33","url":"https://stackblitz.com/terms-of-service","title":"StackBlitz Terms of Service","publisher":"vendor","quote":"if Stackblitz terminates or suspends your access to the Services other than for cause, Stackblitz will, for a period of thirty (30) days","supports":"the 30-day retrieval window applies when StackBlitz ends or suspends access other than for cause"},{"id":"s34","url":"https://support.bolt.new/account-and-subscription/tokens","title":"Tokens","publisher":"vendor","quote":"When you cancel your paid plan, you lose access to all allocated tokens (including rollover tokens) when the billing cycle ends.","supports":"tokens are lost after cancelling"},{"id":"s35","url":"https://support.bolt.new/account-and-subscription/tokens","title":"Tokens","publisher":"vendor","quote":"To use your rollover tokens, resubscribe to a paid plan before they expire.","supports":"resubscribing restores rollover tokens"},{"id":"s36","url":"https://support.bolt.new/account-and-subscription/tokens","title":"Tokens","publisher":"vendor","quote":"If you cancel your paid subscription mid-month and have used more than 1 million tokens, you'll need to wait until next month to get free tokens.","supports":"free tokens after heavy use"},{"id":"s37","url":"https://support.bolt.new/cloud/hosting/plans","title":"Bolt Cloud hosting plans","publisher":"vendor","quote":"Pro hosting is included with every Bolt paid subscription.","supports":"Pro hosting ends with the paid plan"},{"id":"s38","url":"https://support.bolt.new/cloud/hosting/plans","title":"Bolt Cloud hosting plans","publisher":"vendor","quote":"automatically purchase additional bandwidth and requests beyond your monthly hosting limit, up to a spending cap you set in your dashboard","supports":"pay-as-you-go hosting charges"},{"id":"s39","url":"https://support.bolt.new/account-and-subscription/team-plans","title":"Teams plans","publisher":"vendor","quote":"Teams plans are billed separately from Pro plans and require members to have a paid seat in order to get tokens","supports":"Teams and Pro are separate subscriptions"},{"id":"s40","url":"https://support.bolt.new/account-and-subscription/teams/manage-team","title":"Manage your team","publisher":"vendor","quote":"permanently deletes all projects created within it. This action can't be undone and affects all team members.","supports":"deleting a team deletes its projects"},{"id":"s41","url":"https://support.bolt.new/account-and-subscription/teams/billing-invoices","title":"Teams: Plans, billing, tokens, and invoices","publisher":"vendor","quote":"Only admin users can subscribe to Teams","supports":"Teams billing is admin-only"},{"id":"s42","url":"https://support.bolt.new/cloud/hosting/plans","title":"Bolt Cloud hosting plans","publisher":"vendor","quote":"Click your profile icon in the top right of your screen, then click Settings. Click Cloud. Click Change spending limit.","supports":"where the pay-as-you-go spending limit is set"},{"id":"s43","url":"https://support.bolt.new/cloud/hosting/plans","title":"Bolt Cloud hosting plans","publisher":"vendor","quote":"Once the cap is reached, the site will pause until your usage resets.","supports":"what the cap does"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["How to cancel a Teams subscription outright is not documented; the help center covers only seats, the team billing page and deleting a team","Whether a custom domain bought through Bolt keeps renewing after cancelling is not documented (the domains FAQ says to contact support about renewals)","Bolt's own terms page (bolt.new/terms) couldn't be checked, so the StackBlitz Terms of Service, which cover Bolt, are used instead","Enterprise renewal and notice terms depend on each written agreement and aren't public","The help center does not mention app store billing, so no Apple or Google route is given","Whether annual subscribers can schedule a downgrade to a lower paid annual tier or switch to monthly billing is not explicitly stated on the Billing page; its annual-plan restriction appears in the upgrade instructions."],"review":{"by":"stackcut-review","on":"2026-10-07","result":"partial","notes":["Scoped follow-up against the Billing page only (s1-s10, s18, s21-s24); the packet-wide checked_on remains 2026-09-29. Other source pages and account flows were not rechecked in this follow-up.","s22: the current downgrade example adds of the month after the 1st; the next-cycle effective date is unchanged, and all other quotes tied to the Billing URL still match after typography normalization.","s23, pay_less downgrade and annual-plan tip: the source describes an annual upgrade restriction, not a blanket prohibition on annual downgrades. Narrowed that scope and listed annual paid-tier downgrade/monthly-switch availability as unverified.","The documented profile icon, Subscription, Billing details and cancellation-dialog steps remain unchanged. No signed-in walkthrough, cancellation, retention offer or savings was observed.","Historical 2026-09-29 review: Export limits and data_kept: the Terms' 30-day retrieval window covers only a termination or suspension by StackBlitz other than for cause, not a user's own cancellation (s33 re-copied)","Historical 2026-09-29 review: Summary: the plan stays active until the billing period ends","Historical 2026-09-29 review: Tip: where to set the pay-as-you-go hosting spending limit, and that sites pause at the cap (s42, s43)","Historical 2026-09-29 review: Re-checked the cancel steps, auto-renewal, refunds, downgrades, seats, tokens and the StackBlitz Terms (which name Bolt); all confirmed"]}},"delete_account":{"url":"https://stackblitz.com/settings/profile","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"bolt","name":"Bolt.new","recipes":[{"id":"replace-bolt","title":"AI app builder","best_year_one_net":288}]},"page":"https://stackcut.io/cancel/bolt","json":"https://stackcut.io/exits/bolt.json","evidence":{"packet_revision":"52b301f2e41b326e78b0925d8b975814091f8e03ae20c554d9ae1c9d4f7a21ff","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"bolt--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"bolt--sales-contract--r2","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"booksy","name":"Booksy","category":"productivity","website":"https://biz.booksy.com","domains":["booksy.com"],"summary":"Booksy Biz is a monthly subscription with no commitment. If Booksy bills your card, cancel by emailing the Support Team at info.us@booksy.com; if you subscribed through the Apple App Store or Google Play, cancel in that store. Ask Support for a copy of your client list before you go.","routes":[{"channel":"direct_web","label":"By email to Support","applies_to":"Booksy Biz subscriptions billed by Booksy to the card in Subscription & Billing (US)","who":"The business account holder","method":"email","start_url":null,"steps":[{"do":"Email the Support Team at info.us@booksy.com and ask to cancel your Booksy account","expect":null}],"confirm_by":null,"effective":null,"notice":"None stated: the subscription is monthly with no commitment and can be cancelled anytime; it charges automatically every month until cancelled","refund":null,"fees":"Boost fees are charged to the same payment method while Boost is enabled","source_ids":["s1","s2","s3","s4","s5","s6","s18"]},{"channel":"apple_app_store","applies_to":"Booksy subscriptions bought through the Apple App Store","who":"The Apple Account holder who bought it","method":"platform_settings","start_url":null,"steps":[{"do":"On the iPhone or iPad, open Settings, tap your name, then Subscriptions","expect":"the Booksy subscription"},{"do":"Tap the Booksy subscription, then Cancel Subscription","expect":null}],"confirm_by":"No Cancel button, or an expiration message in red text, means it is already cancelled","effective":null,"notice":"Cancel a free trial at least 24 hours before it ends","refund":null,"fees":null,"source_ids":["s7","s8","s9","s10","s20"]},{"channel":"google_play","applies_to":"Booksy subscriptions bought through Google Play","who":"The Google account holder who bought it","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to subscriptions in Google Play","expect":"the Booksy subscription"},{"do":"Click Manage next to the Booksy subscription, then Cancel subscription","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time you've already paid","notice":null,"refund":null,"fees":null,"source_ids":["s7","s11","s12"]}],"pay_less":[{"type":"seat_reduction","what":"Each additional team member costs $20 a month, so fewer staff members cost less. On an App Store subscription the price doesn't drop automatically: cancel it and buy a new one for the right number of staff","evidence":"documented","source_ids":["s13","s9","s14"]}],"export":[{"data":"Client list with contact details","how":"Email the Support Team at info.us@booksy.com and ask for a copy","format":null,"limits":null,"source_ids":["s15"]}],"after_cancel":{"access_until":null,"data_kept":null,"you_lose":[]},"agent_notes":{"sign_in_needed":false,"phone_or_chat_only":true,"retention_step":null,"tips":["There is no documented cancel button for Booksy-billed subscriptions: cancellation is by email to info.us@booksy.com","If you subscribed through the App Store or Google Play, manage and cancel it in that store; Booksy handles only subscriptions it bills","Boost fees use the same payment method; ask Support to confirm nothing more will be charged","If a payment was missed, updating the card in Subscription & Billing triggers a charge for it: don't update the card just to cancel","The free trial lasts 14 days; Booksy's pricing page says no credit card is needed to start it"]},"sources":[{"id":"s1","url":"https://support.booksy.com/hc/en-us/articles/16540030689810-How-do-I-cancel-my-Booksy-account","title":"How do I cancel my Booksy account?","publisher":"vendor","quote":"Contact the Support Team at info.us@booksy.com.","supports":"how to cancel"},{"id":"s2","url":"https://support.booksy.com/hc/en-us/articles/16460188722322-How-do-I-manage-my-Booksy-subscription-payments","title":"How do I manage my Booksy subscription payments?","publisher":"vendor","quote":"To start your Booksy subscription or to update your payment details, head to Subscription & Billing in your Business Settings.","supports":"where Booksy-billed subscriptions are managed"},{"id":"s3","url":"https://support.booksy.com/hc/en-us/articles/16460188722322-How-do-I-manage-my-Booksy-subscription-payments","title":"How do I manage my Booksy subscription payments?","publisher":"vendor","quote":"Your Booksy subscription will charge automatically every month.","supports":"monthly automatic billing"},{"id":"s4","url":"https://support.booksy.com/hc/en-us/articles/16460188722322-How-do-I-manage-my-Booksy-subscription-payments","title":"How do I manage my Booksy subscription payments?","publisher":"vendor","quote":"The same payment method is used for Boost fees if you have Boost enabled.","supports":"Boost fees"},{"id":"s5","url":"https://biz.booksy.com/en-us/pricing","title":"Booksy pricing","publisher":"vendor","quote":"No - Booksy is a monthly subscription fee, no commitment required. You can cancel anytime.","supports":"no commitment"},{"id":"s6","url":"https://support.booksy.com/hc/en-us/articles/23486975849490-Is-Booksy-free-for-my-business","title":"Is Booksy free for my business?","publisher":"vendor","quote":"try it free for two weeks and cancel anytime if it doesn't meet your needs.","supports":"the free trial and cancel anytime"},{"id":"s7","url":"https://support.booksy.com/hc/en-us/articles/16460188722322-How-do-I-manage-my-Booksy-subscription-payments","title":"How do I manage my Booksy subscription payments?","publisher":"vendor","quote":"If you subscribed to Booksy via the Apple App Store or Google Play, please update your subscription payment details in the corresponding store for your device.","supports":"Booksy sells subscriptions through Apple and Google"},{"id":"s8","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"Apple's cancel steps"},{"id":"s9","url":"https://support.booksy.com/hc/en-us/articles/16460188722322-How-do-I-manage-my-Booksy-subscription-payments","title":"How do I manage my Booksy subscription payments?","publisher":"vendor","quote":"you need to first cancel your subscription and buy a new one that will cover the required number of Staff Members.","supports":"App Store subscriptions are cancelled and re-bought to change staff"},{"id":"s10","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"s11","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"Google Play's cancel steps"},{"id":"s12","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"access after a Google Play cancel"},{"id":"s13","url":"https://biz.booksy.com/en-us/pricing","title":"Booksy pricing","publisher":"vendor","quote":"$20/month each","supports":"the price per additional team member"},{"id":"s14","url":"https://support.booksy.com/hc/en-us/articles/16460188722322-How-do-I-manage-my-Booksy-subscription-payments","title":"How do I manage my Booksy subscription payments?","publisher":"vendor","quote":"note that the subscription price will not change automatically.","supports":"App Store price doesn't drop when staff are removed"},{"id":"s15","url":"https://support.booksy.com/hc/en-us/articles/16539806017938-How-do-I-obtain-a-copy-of-my-Client-List-from-Booksy","title":"How do I obtain a copy of my Client List from Booksy?","publisher":"vendor","quote":"If you'd like to obtain a copy of your client list with contact details, please reach out to the Support Team at info.us@booksy.com.","supports":"getting the client list"},{"id":"s16","url":"https://biz.booksy.com/en-us/pricing","title":"Booksy pricing","publisher":"vendor","quote":"Cancel anytime","supports":"cancel anytime"},{"id":"s17","url":"https://biz.booksy.com/en-us/pricing","title":"Booksy pricing","publisher":"vendor","quote":"no credit card or commitment required","supports":"the free trial needs no card"},{"id":"s18","url":"https://support.booksy.com/hc/en-us/articles/16460188722322-How-do-I-manage-my-Booksy-subscription-payments","title":"How do I manage my Booksy subscription payments?","publisher":"vendor","quote":"If you miss a payment, updating your card information will trigger a charge to bring your subscription back into good standing.","supports":"updating the card after a missed payment triggers a charge"},{"id":"s19","url":"https://biz.booksy.com/en-us/pricing","title":"Booksy pricing","publisher":"vendor","quote":"We offer a 14 day trial period to try Booksy and its features for free.","supports":"the two-week free trial"},{"id":"s20","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.","supports":"cancel an App Store trial at least 24 hours before it ends"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["When an emailed cancellation takes effect, whether any refund is due, and whether Booksy confirms the cancellation aren't stated in Booksy's help center or on its pricing page; they would be in Booksy's Terms of Service","How long Booksy keeps a cancelled business's data, and what its public profile shows afterwards, aren't stated in Booksy's help center","Booksy's help center doesn't say outright that App Store or Google Play subscriptions must be cancelled in the store; it says store subscribers manage their subscription payment details there","How to turn off Boost isn't covered in Booksy's billing help"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Email route: the help article says only to contact info.us@booksy.com, so advice about which address to send from and naming the business was removed","Export: removed a 'request it before you cancel' limit the help article doesn't state","Added: updating the card after a missed payment triggers a charge","The Terms of Service page couldn't be read","App Store route: Apple says to cancel a trial at least 24 hours before it ends"]}},"page":"https://stackcut.io/cancel/booksy","json":"https://stackcut.io/exits/booksy.json","evidence":{"packet_revision":"dd05999852925f639df01cb77418d60014c3e31c8b7e908aa1b2043d851e40e1","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"booksy--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"booksy--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"booksy--google-play--r3","channel":"google_play","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"boomerang","name":"Boomerang","category":"productivity","website":"https://www.boomeranggmail.com","domains":["boomeranggmail.com","help.boomeranggmail.com","b4g.baydin.com"],"summary":"Open the Boomerang Account Page (Boomerang icon in Gmail, Manage scheduled messages, My Account, Account), click Don't Renew, then Confirm. The plan ends at the end of the billing cycle, with no further charges. Paid plans are non-refundable, including partial months. Plans bought in the iOS app cancel through Apple.","routes":[{"channel":"direct_web","label":"Account Page","applies_to":"Personal, Pro and Premium plans bought on Boomerang's web Account Page (Boomerang for Gmail)","who":"The account holder who bought the plan, signed in with that Gmail account","method":"self_serve","start_url":"https://b4g.baydin.com/account","steps":[{"do":"In Gmail, click the Boomerang icon in the top right, then Manage scheduled messages","expect":"My Account"},{"do":"Scroll down to the My Account section and click Account (or open the Manage Page directly)","expect":"Don't Renew"},{"do":"Click Don't Renew","expect":"Confirm"},{"do":"In the confirmation dialog, click Confirm","expect":"Your subscription will be canceled at the end of your current billing cycle, and you will not be charged again."}],"confirm_by":"The confirmation message that the subscription will be canceled at the end of the current billing cycle; no email is described","effective":"At the end of the current billing cycle; you won't be charged again","notice":"Cancel or downgrade before the plan renews each month or year","refund":"Paid plans are prepaid and non-refundable: no refunds or credits for partial months or years, or for fees already charged","fees":null,"source_ids":["s19","s20","s21","s22","s1","s2","s27","s5","s26","s6","s10"]},{"channel":"apple_app_store","applies_to":"Plans bought through the Boomerang for iOS app, billed and managed through Apple","who":"The Apple Account holder who bought the plan","method":"platform_settings","start_url":"https://support.apple.com/en-us/118428","steps":[{"do":"On iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then the Boomerang subscription (check you're signed in with the Apple Account that bought it)","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription. On a Mac: App Store, your name, View Information, Manage next to Subscriptions, Edit next to Boomerang, Cancel Subscription","expect":null}],"confirm_by":"The subscription shows no Cancel button, or an expiration message in red text","effective":null,"notice":null,"refund":"Boomerang's refund policy says paid plans are non-refundable; it doesn't mention Apple-billed plans, whose refunds Apple handles","fees":null,"source_ids":["s4","s11","s36","s7","s8","s25","s9","s26"]}],"pay_less":[{"type":"free_plan","what":"Boomerang Basic is free, with 10 message credits a month and most features; you can stay on it after the 30-day trial","evidence":"documented","source_ids":["s12","s13","s14","s31"]},{"type":"downgrade","what":"On the Account Page, click Update, then Downgrade under the plan you want; the change applies at your next renewal","evidence":"documented","source_ids":["s23","s24","s3"]},{"type":"annual_billing","what":"Every plan can be billed annually for an extra discount","evidence":"documented","source_ids":["s15"]},{"type":"student_or_nonprofit","what":"A discount for nonprofit and educational users; email support@baydin.com to ask","evidence":"documented","source_ids":["s16"]},{"type":"seat_reduction","what":"Organization subscriptions (Pro and Premium): the purchaser or an admin can click Change Team Size on the Org Subscription page; remove members first if all seats are filled","evidence":"documented","source_ids":["s28","s29","s30","s33"]}],"export":[],"after_cancel":{"access_until":"The end of the current billing cycle","data_kept":"Personal data is kept for as long as your account stays open. Cancelling a plan doesn't close the account; deleting all your personal data means deleting the account (ask support@baydin.com), and some data may remain in backups under Boomerang's disaster recovery policies","you_lose":["Paid-plan features and extra message credits; the free Basic plan has 10 message credits a month"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancelling is Don't Renew on the Account Page; it doesn't delete the Boomerang account","Plans bought in the Boomerang iOS app are cancelled through Apple, not on the Account Page","No refunds for partial months or years, so cancel before the renewal date","The 30-day trial needs no card; when it ends you can stay on the free Basic plan"]},"sources":[{"id":"s1","url":"https://help.boomeranggmail.com/article/246-canceling-or-downgrading","title":"Canceling or downgrading your subscription","publisher":"vendor","quote":"Don't Renew","supports":"the Don't Renew button on the Account Page"},{"id":"s2","url":"https://help.boomeranggmail.com/article/246-canceling-or-downgrading","title":"Canceling or downgrading your subscription","publisher":"vendor","quote":"Your subscription will be canceled at the end of your current billing cycle, and you will not be charged again.","supports":"what the confirmation says and when access ends"},{"id":"s3","url":"https://help.boomeranggmail.com/article/246-canceling-or-downgrading","title":"Canceling or downgrading your subscription","publisher":"vendor","quote":"The changes will be reflected at your next renewal.","supports":"when a downgrade takes effect"},{"id":"s4","url":"https://help.boomeranggmail.com/article/246-canceling-or-downgrading","title":"Canceling or downgrading your subscription","publisher":"vendor","quote":"If you signed up for a Boomerang plan through the Boomerang for iOS app, your subscription is billed and managed through iTunes.","supports":"iOS app plans are billed through Apple"},{"id":"s5","url":"https://www.boomeranggmail.com/refund.html","title":"Refund policy","publisher":"vendor","quote":"You must cancel your account or downgrade your plan before it renews each month or year.","supports":"the notice: act before renewal"},{"id":"s6","url":"https://www.boomeranggmail.com/refund.html","title":"Refund policy","publisher":"vendor","quote":"BAYDIN DOES NOT PROVIDE REFUNDS OR CREDITS FOR ANY PARTIAL MONTHS OR YEARS.","supports":"no refund for partial months or years"},{"id":"s7","url":"https://support.apple.com/en-us/118428","title":"Apple Support article 118428","publisher":"platform","quote":"Tap Subscriptions.","supports":"the Subscriptions step in Settings"},{"id":"s8","url":"https://support.apple.com/en-us/118428","title":"Apple Support article 118428","publisher":"platform","quote":"Tap Cancel Subscription.","supports":"the Cancel Subscription step"},{"id":"s9","url":"https://support.apple.com/en-us/118428","title":"Apple Support article 118428","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm the subscription is cancelled"},{"id":"s10","url":"https://www.boomeranggmail.com/refund.html","title":"Refund policy","publisher":"vendor","quote":"you will not be issued a refund for the most recently (or any previously) charged monthly fees.","supports":"charges already made are not refunded"},{"id":"s11","url":"https://help.boomeranggmail.com/article/246-canceling-or-downgrading","title":"Canceling or downgrading your subscription","publisher":"vendor","quote":"How to cancel your subscription billed through Apple iTunes","supports":"the Apple cancellation section"},{"id":"s12","url":"https://help.boomeranggmail.com/article/315-plans-and-pricing","title":"Plans and pricing","publisher":"vendor","quote":"Boomerang Basic is our free plan.","supports":"the free Basic plan"},{"id":"s13","url":"https://help.boomeranggmail.com/article/315-plans-and-pricing","title":"Plans and pricing","publisher":"vendor","quote":"It includes 10 message credits per month, access to most of our features,","supports":"what the free plan includes"},{"id":"s14","url":"https://help.boomeranggmail.com/article/315-plans-and-pricing","title":"Plans and pricing","publisher":"vendor","quote":"you can continue to use the free Basic plan as long as you'd like!","supports":"staying on the free plan after the trial"},{"id":"s15","url":"https://help.boomeranggmail.com/article/315-plans-and-pricing","title":"Plans and pricing","publisher":"vendor","quote":"All subscriptions are available with monthly pricing, or annual billing for an extra discount.","supports":"annual billing is discounted"},{"id":"s16","url":"https://help.boomeranggmail.com/article/331-nonprofit-discount","title":"Do you have a nonprofit discount?","publisher":"vendor","quote":"We do have a discount for nonprofit and educational users; please email us at support@baydin.com to find out more.","supports":"the nonprofit and education discount"},{"id":"s17","url":"https://www.boomeranggmail.com/privacy.html","title":"Privacy Policy","publisher":"vendor","quote":"We retain your Personal Data for as long as you keep your account open.","supports":"how long personal data is kept"},{"id":"s18","url":"https://www.boomeranggmail.com/privacy.html","title":"Privacy Policy","publisher":"vendor","quote":"We cannot delete your Personal Data except by also deleting your user account","supports":"deleting personal data means deleting the account"},{"id":"s19","url":"https://help.boomeranggmail.com/article/246-canceling-or-downgrading","title":"Canceling or downgrading your subscription","publisher":"vendor","quote":"Click on the Boomerang Icon, located in the top right of your Gmail window.","supports":"the first step to the Account Page"},{"id":"s20","url":"https://help.boomeranggmail.com/article/246-canceling-or-downgrading","title":"Canceling or downgrading your subscription","publisher":"vendor","quote":"Click on Manage scheduled messages.","supports":"the Manage scheduled messages step"},{"id":"s21","url":"https://help.boomeranggmail.com/article/246-canceling-or-downgrading","title":"Canceling or downgrading your subscription","publisher":"vendor","quote":"Scroll down to the My Account section, and click on Account.","supports":"the My Account section"},{"id":"s22","url":"https://help.boomeranggmail.com/article/246-canceling-or-downgrading","title":"Canceling or downgrading your subscription","publisher":"vendor","quote":"navigate directly to the Manage Page, or follow the instructions below","supports":"the direct link to the Manage Page"},{"id":"s23","url":"https://help.boomeranggmail.com/article/246-canceling-or-downgrading","title":"Canceling or downgrading your subscription","publisher":"vendor","quote":"From the Account Page, click on Update.","supports":"the downgrade starts at Update"},{"id":"s24","url":"https://help.boomeranggmail.com/article/246-canceling-or-downgrading","title":"Canceling or downgrading your subscription","publisher":"vendor","quote":"Click on Downgrade under the desired plan type.","supports":"the Downgrade button"},{"id":"s25","url":"https://help.boomeranggmail.com/article/246-canceling-or-downgrading","title":"Canceling or downgrading your subscription","publisher":"vendor","quote":"Click edit next the Boomerang subscription.","supports":"the Mac App Store step"},{"id":"s26","url":"https://www.boomeranggmail.com/refund.html","title":"Refund policy","publisher":"vendor","quote":"Paid Boomerang for Gmail plans are prepaid and are non-refundable.","supports":"paid plans are non-refundable"},{"id":"s27","url":"https://www.boomeranggmail.com/refund.html","title":"Refund policy","publisher":"vendor","quote":"you may do so via the Manage your Account link in the Boomerang menu inside your Gmail account","supports":"cancelling from the Boomerang menu in Gmail"},{"id":"s28","url":"https://help.boomeranggmail.com/article/250-manage-team-subscription","title":"How to manage an Organization Subscription","publisher":"vendor","quote":"Change Team Size","supports":"reducing seats on an organization subscription"},{"id":"s29","url":"https://help.boomeranggmail.com/article/250-manage-team-subscription","title":"How to manage an Organization Subscription","publisher":"vendor","quote":"If all seats are filled. you will need to remove team members first before reducing the team size","supports":"remove members before reducing seats"},{"id":"s30","url":"https://help.boomeranggmail.com/article/250-manage-team-subscription","title":"How to manage an Organization Subscription","publisher":"vendor","quote":"added to an organization as an admin","supports":"who manages an organization subscription"},{"id":"s31","url":"https://help.boomeranggmail.com/article/315-plans-and-pricing","title":"Plans and pricing","publisher":"vendor","quote":"All new Boomerang accounts come with a Free 30-day Trial of Boomerang Professional.","supports":"the 30-day trial"},{"id":"s32","url":"https://help.boomeranggmail.com/article/315-plans-and-pricing","title":"Plans and pricing","publisher":"vendor","quote":"Credit card information is not required to get started.","supports":"the trial needs no card"},{"id":"s33","url":"https://help.boomeranggmail.com/article/315-plans-and-pricing","title":"Plans and pricing","publisher":"vendor","quote":"Organization subscriptions are available for the Pro and Premium tiers.","supports":"organization plans"},{"id":"s34","url":"https://www.boomeranggmail.com/privacy.html","title":"Privacy Policy","publisher":"vendor","quote":"we cannot completely delete your Personal Data as some data may rest in previous backups.","supports":"backups after deletion"},{"id":"s35","url":"https://www.boomeranggmail.com/privacy.html","title":"Privacy Policy","publisher":"vendor","quote":"You have the right to request that we delete all of your Personal Data.","supports":"deletion requests"},{"id":"s36","url":"https://support.apple.com/en-us/118428","title":"Apple Support article 118428","publisher":"platform","quote":"In Settings, tap your name.","supports":"the first App Store step"}],"verification":{"level":"docs","checked_on":"2026-10-08","by":"stackcut-research","unverified":["How to cancel an Organization subscription, and whether admins as well as the purchaser can cancel it, isn't covered in Boomerang's help center","Apple's page doesn't say how long an App Store subscription keeps working after cancelling","Boomerang's help pages don't mention Google Play purchases, so no Google Play route is listed","How long backups keep data after an account is deleted isn't stated; the privacy policy points to Boomerang's disaster recovery policies","No data export is documented"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Steps: added the path to the Account Page (Boomerang icon, Manage scheduled messages, My Account, Account) and the direct Manage Page link","Refund: paid plans are prepaid and non-refundable, with no refunds or credits for partial months or years","Apple route: added the Mac App Store steps from Boomerang's article; Boomerang says iOS-app plans are billed and managed through iTunes","Added the Update, Downgrade steps, seat reduction for organization plans, and the no-card 30-day trial","Data: deleting personal data requires deleting the account, and some data may remain in backups"]}},"page":"https://stackcut.io/cancel/boomerang","json":"https://stackcut.io/exits/boomerang.json","evidence":{"packet_revision":"c64c0fe8b435524ee1eedd6eabe72be576c066c70f15517ac2e6a2e2ed471f4f","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"boomerang--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"boomerang--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"box","name":"Box","category":"cloud_storage","website":"https://www.box.com","domains":["box.com"],"summary":"Personal Pro: Account Settings > Cancel Account, finish the survey, then Permanently Cancel My Account. Business and Enterprise admins cancel in Admin Console > Account & Billing. Cancel 3 business days before renewal; annual plans can't cancel mid-term, and there are no refunds. Plan changes go through cancel@box.com.","routes":[{"channel":"direct_web","label":"Box Personal Pro","applies_to":"Box Personal Pro (paid individual) accounts","who":"The account holder","method":"self_serve","start_url":"https://app.box.com","steps":[{"do":"Click your account avatar in the upper right, then select Account Settings","expect":"Account Details"},{"do":"In the Account Details section, click Cancel Account","expect":"a survey"},{"do":"Complete the survey and click Continue","expect":"Permanently Cancel My Account"},{"do":"Click Permanently Cancel My Account to confirm","expect":null}],"confirm_by":null,"effective":"At the end of the service term","notice":"Cancel at least three business days before the renewal date. On an annual plan you can't cancel until the anniversary date","refund":"No refunds for previously paid services","fees":null,"source_ids":["s1","s2","s3","s11","s12","s13","s14"]},{"channel":"direct_web","label":"Box Business and Enterprise","applies_to":"Box Business and Enterprise accounts","who":"Only the account administrator","method":"self_serve","start_url":"https://app.box.com","steps":[{"do":"Go to Admin Console > Account & Billing","expect":"Cancel Account (in the Status field of the Account Information section)"},{"do":"In the Status field of the Account Information section, click Cancel Account","expect":"a pop-up window asking you to confirm"},{"do":"Confirm, click Continue, then go through the pop-up screens and select Cancel My Account","expect":null}],"confirm_by":"A confirmation email to the account owner or administrator once the cancellation is processed","effective":"At the end of the service term","notice":"Cancel at least three business days before the renewal date. On an annual plan you can't cancel, reduce seats or downgrade until the anniversary date","refund":"No refunds for previously paid services","fees":null,"source_ids":["s4","s5","s6","s7","s3","s11","s12","s13","s14"]},{"channel":"direct_web","label":"Business accounts: if you can't cancel online","applies_to":"Business or Enterprise accounts when the Cancel Account option is missing, the administrator can't cancel, or no confirmation email arrives","who":"The account administrator","method":"email","start_url":null,"steps":[{"do":"Email cancel@box.com and ask Box to cancel the account or confirm the cancellation","expect":null}],"confirm_by":"A confirmation from Box","effective":"At the end of the service term","notice":"Without a confirmation you risk the account not being properly cancelled","refund":"No refunds for previously paid services","fees":null,"source_ids":["s8","s3","s14"]}],"pay_less":[{"type":"downgrade","what":"An account administrator can email cancel@box.com to move to a cheaper plan; downgrades are processed at the end of the term","evidence":"documented","source_ids":["s15","s16"]},{"type":"seat_reduction","what":"An account administrator can email cancel@box.com with the number of seats to keep (the minimum is 3 seats per account); seat decreases are processed at the end of the term (removing users alone doesn't lower charges)","evidence":"documented","source_ids":["s17","s18","s19","s22"]},{"type":"free_plan","what":"Downgrade to a free Personal account after removing data past 10GB of storage","evidence":"documented","source_ids":["s20"]}],"export":[],"after_cancel":{"access_until":"The end of the service term","data_kept":"Box's terms say you can request access to your content within 14 days after termination; after that it may not be retrievable","you_lose":["Access for all managed users when an enterprise admin cancels"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"Personal Pro cancellation asks you to complete a survey before Continue","tips":["Only the account administrator can cancel a Business or Enterprise account","If the administrator gets no confirmation email, email cancel@box.com, or the account may not be properly cancelled","Removing or deleting users does not lower the subscription charges"]},"sources":[{"id":"s1","url":"https://support.box.com/hc/en-us/articles/360043694874-How-To-Cancel-Your-Box-Account-Subscription","title":"How To Cancel Your Box Account / Subscription","publisher":"vendor","quote":"Click your account avatar in the upper right, and then select Account Settings. In the Account Details section, click Cancel Account.","supports":"the first Personal Pro steps"},{"id":"s2","url":"https://support.box.com/hc/en-us/articles/360043694874-How-To-Cancel-Your-Box-Account-Subscription","title":"How To Cancel Your Box Account / Subscription","publisher":"vendor","quote":"Complete the survey and click Continue. Click Permanently Cancel My Account to confirm and complete the process.","supports":"the survey and the final Personal Pro step"},{"id":"s3","url":"https://support.box.com/hc/en-us/articles/360043694874-How-To-Cancel-Your-Box-Account-Subscription","title":"How To Cancel Your Box Account / Subscription","publisher":"vendor","quote":"The account will cancel at the end of the service term.","supports":"when it takes effect"},{"id":"s4","url":"https://support.box.com/hc/en-us/articles/360043694874-How-To-Cancel-Your-Box-Account-Subscription","title":"How To Cancel Your Box Account / Subscription","publisher":"vendor","quote":"Only the account administrator can cancel a Business or Enterprise account. Go to Admin Console > Account & Billing.","supports":"who can cancel a business account, and where"},{"id":"s5","url":"https://support.box.com/hc/en-us/articles/360043694874-How-To-Cancel-Your-Box-Account-Subscription","title":"How To Cancel Your Box Account / Subscription","publisher":"vendor","quote":"In the Status field in the Account Information section, click Cancel Account.","supports":"the business cancel button"},{"id":"s6","url":"https://support.box.com/hc/en-us/articles/360043694874-How-To-Cancel-Your-Box-Account-Subscription","title":"How To Cancel Your Box Account / Subscription","publisher":"vendor","quote":"After confirming, click Continue. Navigate through the pop-up screens and select Cancel My Account to complete the process.","supports":"the final business steps"},{"id":"s7","url":"https://support.box.com/hc/en-us/articles/360043694874-How-To-Cancel-Your-Box-Account-Subscription","title":"How To Cancel Your Box Account / Subscription","publisher":"vendor","quote":"The account owner or administrator will receive a confirmation email once the cancellation has been processed.","supports":"how to confirm a business cancellation"},{"id":"s8","url":"https://support.box.com/hc/en-us/articles/360043694874-How-To-Cancel-Your-Box-Account-Subscription","title":"How To Cancel Your Box Account / Subscription","publisher":"vendor","quote":"If no notice is received or the administrator is unavailable, please reach out to cancel@box.com to confirm. Otherwise, you risk the account not being properly cancelled.","supports":"the email route"},{"id":"s9","url":"https://support.box.com/hc/en-us/articles/360043694874-How-To-Cancel-Your-Box-Account-Subscription","title":"How To Cancel Your Box Account / Subscription","publisher":"vendor","quote":"If an enterprise admin cancels the account, all managed users in that enterprise will also lose access to their Box accounts.","supports":"what managed users lose"},{"id":"s11","url":"https://www.box.com/legal/termsofservice","title":"Box Terms of Service (section 22, Subscription Period)","publisher":"vendor","quote":"unless you cancel your Monthly Subscription Plan at least three (3) business days prior to the renewal date.","supports":"notice for monthly plans"},{"id":"s12","url":"https://www.box.com/legal/termsofservice","title":"Box Terms of Service (section 22, Subscription Period)","publisher":"vendor","quote":"for additional periods equal to one (1) year each year on the anniversary unless you cancel at least three (3) business days prior to your renewal date.","supports":"notice for annual plans"},{"id":"s13","url":"https://www.box.com/legal/termsofservice","title":"Box Terms of Service (section 22, Subscription Period)","publisher":"vendor","quote":"under the Annual Subscription Plan you will not be permitted to cancel, reduce the number of seats, or downgrade the Box Service you have selected until the anniversary date.","supports":"annual plans can't be cancelled mid-term"},{"id":"s14","url":"https://www.box.com/legal/termsofservice","title":"Box Terms of Service (section 20, Fees)","publisher":"vendor","quote":"If you cancel, your Service ends at the end of your current Service period or payment period, and no refunds for previously paid services will be issued.","supports":"no refunds, and when service ends"},{"id":"s15","url":"https://support.box.com/hc/en-us/articles/360043694314-Downgrading-Your-Box-Account","title":"Downgrading Your Box Account","publisher":"vendor","quote":"Account administrators can submit a downgrade request by emailing cancel@box.com. Please provide the plan type to which you would like to downgrade.","supports":"how to downgrade"},{"id":"s16","url":"https://support.box.com/hc/en-us/articles/360043694314-Downgrading-Your-Box-Account","title":"Downgrading Your Box Account","publisher":"vendor","quote":"Downgrades can only be processed at the end of the account's term.","supports":"when a downgrade applies"},{"id":"s17","url":"https://support.box.com/hc/en-us/articles/360044193073-Decreasing-Seats-From-Your-Subscription","title":"Decreasing Seats From Your Subscription","publisher":"vendor","quote":"To reduce the number of purchased seats (licenses) from your subscription, have the account administrator submit a request to cancel@box.com.","supports":"how to reduce seats"},{"id":"s18","url":"https://support.box.com/hc/en-us/articles/360044193073-Decreasing-Seats-From-Your-Subscription","title":"Decreasing Seats From Your Subscription","publisher":"vendor","quote":"Seat decreases can only be processed at the end of the account's term.","supports":"when a seat decrease applies"},{"id":"s19","url":"https://support.box.com/hc/en-us/articles/360044193073-Decreasing-Seats-From-Your-Subscription","title":"Decreasing Seats From Your Subscription","publisher":"vendor","quote":"Removing or deleting users does not adjust your subscription charges.","supports":"removing users doesn't lower charges"},{"id":"s20","url":"https://support.box.com/hc/en-us/articles/360043694314-Downgrading-Your-Box-Account","title":"Downgrading Your Box Account","publisher":"vendor","quote":"Looking to downgrade to a free Personal account? Make sure to remove any data past 10GB of storage before requesting to downgrade.","supports":"the free plan"},{"id":"s21","url":"https://www.box.com/legal/termsofservice","title":"Box Terms of Service (section 11, Suspension and Termination)","publisher":"vendor","quote":"You must make such request within fourteen (14) days following termination otherwise, any Content you have stored with the Services may not be retrievable","supports":"how long content is kept after termination"},{"id":"s22","url":"https://support.box.com/hc/en-us/articles/360044193073-Decreasing-Seats-From-Your-Subscription","title":"Decreasing Seats From Your Subscription","publisher":"vendor","quote":"We have a minimum purchase of 3 seats per account.","supports":"the 3-seat minimum"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Enterprise contracts signed through a sales order form may have their own notice terms, which are not published","Whether Box sells plans through the Apple App Store or Google Play is not documented on the pages read","A confirmation message or email for Personal Pro cancellations is not documented"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Seat reduction: added Box's minimum of 3 seats per account (s22)","Re-checked every route against Box's cancel, downgrade and seat articles and the Terms"]}},"delete_account":{"url":"https://app.box.com/account","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"box","name":"Box","recipes":[{"id":"replace-box","title":"File storage and sync","best_year_one_net":59}]},"page":"https://stackcut.io/cancel/box","json":"https://stackcut.io/exits/box.json","evidence":{"packet_revision":"2a24896106cb8eaeb83dcf2afeff094a1c0fb9365f6023eb3fab410844b3b389","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"box--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"box--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"box--direct-web--r3","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"brainly","name":"Brainly","category":"education_learning","website":"https://brainly.com","domains":["brainly.com"],"summary":"Cancel Brainly Plus or Tutor on Brainly Web (Account Settings, Subscription, CANCEL SUBSCRIPTION) or in the Android app, at least 24 hours before renewal; the iOS app can't cancel. Trials started through the App Store or Google Play cancel there. No refunds; deleting your account doesn't cancel.","routes":[{"channel":"direct_web","label":"Brainly Web","applies_to":"Brainly Plus and Brainly Tutor subscriptions billed by Brainly, including when the iOS app sends you to Brainly Web to cancel","who":"The account holder (log in first)","method":"self_serve","start_url":"https://faq-us.brainly.com/support/solutions/articles/10000000163-brainly-web-subscription","steps":[{"do":"Log in to your Brainly account on Brainly Web","expect":null},{"do":"Go to your Account Settings and select Subscription","expect":"CANCEL SUBSCRIPTION"},{"do":"Select CANCEL SUBSCRIPTION","expect":null}],"confirm_by":"An email cancellation confirmation from Brainly","effective":"The subscription stays active until the end of your plan and will not auto-renew","notice":"Submit the cancellation at least 24 hours before the subscription renews, according to the help article; the Terms of Use ask for at least 5 business days before the end of the term","refund":"Cancelling does not entitle you to a refund for previous usage, and there are no refunds of amounts already paid. The Terms give Brazil and India a 7-day cancel-and-refund right on a first purchase (not on renewals in Brazil)","fees":null,"source_ids":["s1","s4","s5","s6","s7","s9","s10","s12","s13","s14","s16","s19","s20","s21"]},{"channel":"direct_app","label":"Brainly app on Android","applies_to":"Brainly Plus and Brainly Tutor subscriptions that you cancel in the Brainly Android app","who":"The account holder (log in first)","method":"self_serve","start_url":"https://faq-us.brainly.com/support/solutions/articles/10000000163-brainly-web-subscription","steps":[{"do":"Open the Brainly app on Android and log in","expect":null},{"do":"Go to your app Settings and select Subscription","expect":"CANCEL SUBSCRIPTION"},{"do":"Select CANCEL SUBSCRIPTION","expect":null}],"confirm_by":"An email cancellation confirmation from Brainly","effective":"The subscription stays active until the end of your plan and will not auto-renew","notice":"Submit the cancellation at least 24 hours before the subscription renews, according to the help article","refund":"Cancelling does not entitle you to a refund for previous usage","fees":null,"source_ids":["s2","s6","s8","s9","s10","s12","s5"]},{"channel":"apple_app_store","label":"Started through the App Store","applies_to":"Free trials and subscriptions activated via the App Store on iPhone or iPad","who":"The person whose Apple Account started it","method":"platform_settings","start_url":"https://support.apple.com/en-us/118428","steps":[{"do":"Open the App Store and tap your profile icon","expect":"Subscriptions"},{"do":"Tap Subscriptions, then Brainly","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription","expect":null}],"confirm_by":"A confirmation email from Apple","effective":null,"notice":"Cancel at least 24 hours before the subscription starts or renews","refund":null,"fees":null,"source_ids":["a1","a2","a3","a4","a5","a6","a7"]},{"channel":"google_play","label":"Started through Google Play","applies_to":"Free trials and subscriptions activated through Google Play","who":"The person whose Google account started it","method":"platform_settings","start_url":"https://support.google.com/googleplay/answer/7018481","steps":[{"do":"Open the Play Store and tap your profile icon in the top right corner","expect":"Payments & Subscriptions"},{"do":"Tap Payments & Subscriptions, then Subscriptions","expect":null},{"do":"Tap Brainly, then Cancel Subscription","expect":null}],"confirm_by":"A confirmation email from Google","effective":"You can still use the subscription for the time you have already paid","notice":"Cancel at least 24 hours before the subscription starts or renews","refund":null,"fees":null,"source_ids":["g1","g2","g3","g4","g5","g6","gp1"]}],"pay_less":[{"type":"free_plan","what":"The free version of Brainly: when a subscription ends your questions and answers stay visible and the account reverts to free","evidence":"documented","source_ids":["s11"]}],"export":[],"after_cancel":{"access_until":"The end of the plan you paid for","data_kept":null,"you_lose":["Brainly Plus or Brainly Tutor features once the plan ends; the account reverts to the free version"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Deleting your account or uninstalling the app does not cancel a subscription or free trial; cancel first","The iOS app cannot cancel a Brainly-billed subscription; it redirects you to Brainly Web. Trials started via the App Store cancel in the App Store","The 7-day free trial turns into a paid subscription automatically","The help articles say to cancel at least 24 hours before renewal, but the Terms of Use ask for 5 business days; cancel 5 business days ahead to be safe"]},"sources":[{"id":"s1","url":"https://faq-us.brainly.com/support/solutions/articles/10000000163-brainly-web-subscription","title":"Brainly Web SUBSCRIPTION","publisher":"vendor","quote":"Brainly Plus and Brainly Tutor subscriptions will renew periodically, depending on your subscription plan.","supports":"which subscriptions this covers, and that they renew"},{"id":"s2","url":"https://faq-us.brainly.com/support/solutions/articles/10000000163-brainly-web-subscription","title":"Brainly Web SUBSCRIPTION","publisher":"vendor","quote":"You can cancel it on Brainly Web and the Brainly app on Android.","supports":"cancelling is possible on Brainly Web and on Android"},{"id":"s3","url":"https://faq-us.brainly.com/support/solutions/articles/10000000163-brainly-web-subscription","title":"Brainly Web SUBSCRIPTION","publisher":"vendor","quote":"You CANNOT cancel it on the Brainly app on iOS.","supports":"the iOS app cannot cancel"},{"id":"s4","url":"https://faq-us.brainly.com/support/solutions/articles/10000000163-brainly-web-subscription","title":"Brainly Web SUBSCRIPTION","publisher":"vendor","quote":"If you try to cancel your subscription on the Brainly app on iOS, you'll be redirected to Brainly Web.","supports":"the iOS app sends you to Brainly Web"},{"id":"s5","url":"https://faq-us.brainly.com/support/solutions/articles/10000000163-brainly-web-subscription","title":"Brainly Web SUBSCRIPTION","publisher":"vendor","quote":"Be sure to submit your cancellation request at least 24 hours before the subscription renews.","supports":"the notice before renewal, per the help article"},{"id":"s6","url":"https://faq-us.brainly.com/support/solutions/articles/10000000163-brainly-web-subscription","title":"Brainly Web SUBSCRIPTION","publisher":"vendor","quote":"If you cancel your subscription successfully, you'll receive an email cancelation confirmation.","supports":"how to confirm it worked"},{"id":"s7","url":"https://faq-us.brainly.com/support/solutions/articles/10000000163-brainly-web-subscription","title":"Brainly Web SUBSCRIPTION","publisher":"vendor","quote":"go to your Account Settings and select Subscription","supports":"the Brainly Web steps"},{"id":"s8","url":"https://faq-us.brainly.com/support/solutions/articles/10000000163-brainly-web-subscription","title":"Brainly Web SUBSCRIPTION","publisher":"vendor","quote":"go to your app Settings and select Subscription","supports":"the Android app steps"},{"id":"s9","url":"https://faq-us.brainly.com/support/solutions/articles/10000000163-brainly-web-subscription","title":"Brainly Web SUBSCRIPTION","publisher":"vendor","quote":"Select CANCEL SUBSCRIPTION","supports":"the final cancel step"},{"id":"s10","url":"https://faq-us.brainly.com/support/solutions/articles/10000000163-brainly-web-subscription","title":"Brainly Web SUBSCRIPTION","publisher":"vendor","quote":"Once your subscription is canceled, it will remain active until the end of your plan, but it will not auto-renew.","supports":"when access ends and that it will not renew"},{"id":"s11","url":"https://faq-us.brainly.com/support/solutions/articles/10000000163-brainly-web-subscription","title":"Brainly Web SUBSCRIPTION","publisher":"vendor","quote":"When your subscription ends, you'll still have access to all your previous questions and answers, but your account will be reverted to the free version of Brainly.","supports":"the free version and what stays visible"},{"id":"s12","url":"https://faq-us.brainly.com/support/solutions/articles/10000000163-brainly-web-subscription","title":"Brainly Web SUBSCRIPTION","publisher":"vendor","quote":"canceling your subscription does not entitle you to a refund for your previous usage of the Brainly subscription.","supports":"no refund for previous usage"},{"id":"s13","url":"https://brainly.com/pages/terms_of_use","title":"Brainly Terms of Use","publisher":"vendor","quote":"If you choose to cancel, your cancellation will take effect at the end of the subscription term in which you cancelled,","supports":"cancellation takes effect at the end of the current term"},{"id":"s14","url":"https://brainly.com/pages/terms_of_use","title":"Brainly Terms of Use","publisher":"vendor","quote":"and there are no refunds of amounts already paid.","supports":"no refunds of amounts already paid"},{"id":"s15","url":"https://brainly.com/pages/terms_of_use","title":"Brainly Terms of Use","publisher":"vendor","quote":"ALL BRAINLY SUBSCRIPTIONS WILL AUTOMATICALLY RENEW AT THE END OF THE TERM IF YOU DO NOT CANCEL PRIOR TO THE END OF THE SUBSCRIPTION TERM.","supports":"automatic renewal unless cancelled before the term ends"},{"id":"s16","url":"https://brainly.com/pages/terms_of_use","title":"Brainly Terms of Use","publisher":"vendor","quote":"unless you cancel your Brainly Subscription at least 5 business days (unless otherwise noted below) before the end of your subscription term by providing notice to Brainly","supports":"the 5-business-day notice in the Terms"},{"id":"s17","url":"https://faq-us.brainly.com/support/solutions/articles/10000000106-account-deletion","title":"Account deletion","publisher":"vendor","quote":"If you are a subscriber, please keep in mind that deleting an account does not cancel subscription payments.","supports":"deleting the account does not cancel"},{"id":"s18","url":"https://faq-us.brainly.com/support/solutions/articles/10000000106-account-deletion","title":"Account deletion","publisher":"vendor","quote":"Please cancel your subscription first before requesting your account be deleted.","supports":"cancel the subscription before deleting the account"},{"id":"s19","url":"https://brainly.com/pages/terms_of_use","title":"Brainly Terms of Use","publisher":"vendor","quote":"you are entitled to cancel your subscription without any charges, and be refunded, within 7 (seven) days","supports":"the Brazil seven-day cancellation right"},{"id":"s20","url":"https://brainly.com/pages/terms_of_use","title":"Brainly Terms of Use","publisher":"vendor","quote":"cancel your subscription without any charges, during the initial 7 (seven) days of your membership period.","supports":"the India seven-day cancellation right"},{"id":"s21","url":"https://brainly.com/pages/terms_of_use","title":"Brainly Terms of Use","publisher":"vendor","quote":"This section is not enforceable in case of renewal of your purchased subscription.","supports":"the seven-day rights do not apply to renewals (Brazil)"},{"id":"a1","url":"https://faq-us.brainly.com/support/solutions/articles/10000000161-app-store-free-trial","title":"Brainly Help: App Store FREE TRIAL","publisher":"vendor","quote":"Open the App Store","supports":"App Store step 1"},{"id":"a2","url":"https://faq-us.brainly.com/support/solutions/articles/10000000161-app-store-free-trial","title":"Brainly Help: App Store FREE TRIAL","publisher":"vendor","quote":"Click on your profile icon","supports":"App Store step 2"},{"id":"a3","url":"https://faq-us.brainly.com/support/solutions/articles/10000000161-app-store-free-trial","title":"Brainly Help: App Store FREE TRIAL","publisher":"vendor","quote":"Tap on Subscriptions","supports":"App Store step 3"},{"id":"a4","url":"https://faq-us.brainly.com/support/solutions/articles/10000000161-app-store-free-trial","title":"Brainly Help: App Store FREE TRIAL","publisher":"vendor","quote":"Click on Brainly app and tap Cancel Subscription","supports":"App Store step 4"},{"id":"a5","url":"https://faq-us.brainly.com/support/solutions/articles/10000000161-app-store-free-trial","title":"Brainly Help: App Store FREE TRIAL","publisher":"vendor","quote":"Once your cancelation is successful, you'll receive a confirmation email from Apple","supports":"Apple sends the confirmation email"},{"id":"a6","url":"https://faq-us.brainly.com/support/solutions/articles/10000000161-app-store-free-trial","title":"Brainly Help: App Store FREE TRIAL","publisher":"vendor","quote":"uninstalling the Brainly app or deleting your account will not cancel your free trial activated via the App Store.","supports":"trials can be activated via the App Store; uninstalling doesn't cancel"},{"id":"a7","url":"https://faq-us.brainly.com/support/solutions/articles/10000000161-app-store-free-trial","title":"Brainly Help: App Store FREE TRIAL","publisher":"vendor","quote":"Be sure to submit your cancellation request at least 24 hours before the subscription starts.","supports":"cancel at least 24 hours before the paid subscription starts"},{"id":"a8","url":"https://faq-us.brainly.com/support/solutions/articles/10000000161-app-store-free-trial","title":"Brainly Help: App Store FREE TRIAL","publisher":"vendor","quote":"you have precisely 7 days to try it out","supports":"the 7-day free trial"},{"id":"a9","url":"https://faq-us.brainly.com/support/solutions/articles/10000000161-app-store-free-trial","title":"Brainly Help: App Store FREE TRIAL","publisher":"vendor","quote":"it will automatically turn into a subscription, and you'll be charged a subscription fee.","supports":"the trial turns into a paid subscription"},{"id":"g1","url":"https://faq-us.brainly.com/support/solutions/articles/10000000162-google-play-free-trial","title":"Brainly Help: Google Play FREE TRIAL","publisher":"vendor","quote":"You can cancel your subscription activated through Google Play in two ways.","supports":"Google Play billing route"},{"id":"g2","url":"https://faq-us.brainly.com/support/solutions/articles/10000000162-google-play-free-trial","title":"Brainly Help: Google Play FREE TRIAL","publisher":"vendor","quote":"Click on your profile icon in the top right corner","supports":"Play Store step"},{"id":"g3","url":"https://faq-us.brainly.com/support/solutions/articles/10000000162-google-play-free-trial","title":"Brainly Help: Google Play FREE TRIAL","publisher":"vendor","quote":"Tap on Payments & Subscriptions and then Subscriptions","supports":"Play Store menu names"},{"id":"g4","url":"https://faq-us.brainly.com/support/solutions/articles/10000000162-google-play-free-trial","title":"Brainly Help: Google Play FREE TRIAL","publisher":"vendor","quote":"Click on Brainly app and tap Cancel Subscription","supports":"Play Store cancel step"},{"id":"g5","url":"https://faq-us.brainly.com/support/solutions/articles/10000000162-google-play-free-trial","title":"Brainly Help: Google Play FREE TRIAL","publisher":"vendor","quote":"Once your cancelation is successful, you'll receive a confirmation email from Google","supports":"Google sends the confirmation email"},{"id":"g6","url":"https://faq-us.brainly.com/support/solutions/articles/10000000162-google-play-free-trial","title":"Brainly Help: Google Play FREE TRIAL","publisher":"vendor","quote":"Be sure to submit your cancellation request at least 24 hours before the subscription starts.","supports":"cancel at least 24 hours before the paid subscription starts"},{"id":"gp1","url":"https://support.google.com/googleplay/answer/7018481","title":"Google Play Help: Cancel a subscription","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"access after cancelling on Google Play"}],"verification":{"level":"docs","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Brainly's help pages don't list prices, annual plans, or student or discount options","How long Brainly keeps data after an account is deleted, and whether questions and answers can be exported, aren't on Brainly's help pages","The help articles ask for cancellation 24 hours before renewal, while the Terms of Use ask for 5 business days; which one Brainly enforces isn't confirmed","The Terms of Use also allow cancelling by email notice to Brainly, but the address isn't shown in plain text on the public Terms page","Refunds for App Store and Google Play purchases aren't covered in Brainly's help articles"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Added App Store and Google Play routes from Brainly's own App Store and Google Play free-trial articles, with each store's steps and confirmation email","Clarified that the iOS app redirect to Brainly Web applies to subscriptions billed by Brainly","Added the 7-day trial that converts to a paid plan, and the Brazil and India 7-day refund rights to the refund field","Checked every Terms of Use quote against the live Terms page"]}},"delete_account":{"url":"https://faq-us.brainly.com/hc/en-us/articles/5193204588946-Account-deletion","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/brainly","json":"https://stackcut.io/exits/brainly.json","evidence":{"packet_revision":"db971f219f1ab8e395ae3c896d091047f580602e0280ceefea18c43ab7cc9de6","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"brainly--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"brainly--direct-app--r2","channel":"direct_app","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"brainly--apple-app-store--r3","channel":"apple_app_store","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"brainly--google-play--r4","channel":"google_play","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"brevo","name":"Brevo","category":"marketing_sales","website":"https://www.brevo.com","domains":["brevo.com","sendinblue.com"],"summary":"Open the account dropdown, My plan, Cancel subscription; decline the pause offer and confirm. You drop to the Free plan when the billing period ends. Yearly Professional plans and dedicated IPs need a support ticket, and Free accounts are deleted after four months without a login.","routes":[{"channel":"direct_web","label":"Cancel a paid plan","applies_to":"Paid Brevo plans billed by Brevo (yearly Professional plans and dedicated IPs go through a support ticket instead)","who":"The account owner, or a user with permission to manage plan, billing and payments","method":"self_serve","start_url":"https://app.brevo.com/billing/my-plan","steps":[{"do":"Click the account dropdown and select My plan","expect":null},{"do":"If the subscription is paused, resume it first: a paused plan can't be cancelled","expect":null},{"do":"At the bottom of the page, click Cancel subscription","expect":"an option to pause your subscription for up to 3 months instead"},{"do":"Click No, cancel my subscription","expect":null},{"do":"Select a reason for cancelling (add details if asked), then click Yes, I want to cancel my subscription","expect":"The cancellation has been scheduled"}],"confirm_by":"Brevo says the cancellation has been scheduled; Remove scheduled changes appears next to your plan name on My plan until the period ends","effective":"At the end of the current billing period your account moves to the Free plan; you can use the remaining credits until then with no further charges","notice":"Subscriptions renew automatically unless you cancel before the renewal date. On the Professional plan, Brevo's Terms require written notice of non-renewal at least 15 calendar days ahead","refund":"Brevo does not refund prepaid or unused fees","fees":"Cancelling the plan doesn't cancel a dedicated IP: cancel it separately by support ticket","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s14","s15","s16","s49"]},{"channel":"direct_web","label":"Yearly Professional plans and dedicated IPs","applies_to":"Yearly Professional plans, and dedicated IP add-ons on any plan","who":"The account owner or a user who can manage plan, billing and payments, by a support ticket from the account","method":"form","start_url":null,"steps":[{"do":"Sign in to Brevo and create a support ticket from your account asking to cancel the yearly Professional plan or the dedicated IP","expect":null},{"do":"For a Professional plan, send it at least 15 calendar days before the renewal date, as the Terms require written notice","expect":null}],"confirm_by":null,"effective":"At the end of the current subscription term: the Terms don't let you end a subscription early","notice":"Written notice of non-renewal at least 15 calendar days before renewal for the Professional plan","refund":"Brevo does not refund prepaid or unused fees","fees":null,"source_ids":["s2","s3","s13","s14","s15","s19"]},{"channel":"sales_contract","label":"Enterprise plans","applies_to":"Brevo Enterprise plans","who":"The account owner, through the Customer Success Manager","method":"contact_sales","start_url":null,"steps":[{"do":"Contact your Customer Success Manager from your Brevo account to request closure, before the renewal date","expect":null}],"confirm_by":null,"effective":"At the end of the current subscription term: the Terms don't let you end a subscription early","notice":"Subscriptions renew automatically for the same duration unless you notify Brevo of non-renewal before the renewal date","refund":"Brevo does not refund prepaid or unused fees","fees":null,"source_ids":["s13","s15","s17","s18","s19"]},{"channel":"direct_web","label":"Close the account permanently","applies_to":"Any Brevo account, when you want it and its data deleted (cancelling alone keeps a Free account)","who":"The account owner only","method":"self_serve","start_url":null,"steps":[{"do":"Export the data you want to keep, send or cancel scheduled campaigns, and remove Brevo forms, chat and API connections from your website","expect":null},{"do":"Click the account dropdown and select Settings, then General","expect":"Definitively close your account, at the bottom of the page"},{"do":"Click Definitively close your account and review the list of elements that will be impacted","expect":null},{"do":"Type DELETE in the field, then click Delete organization","expect":null}],"confirm_by":null,"effective":"Immediately: all Brevo services stop, subscriptions are cancelled and the data is lost","notice":null,"refund":"Brevo does not refund prepaid or unused fees","fees":null,"source_ids":["s20","s21","s22","s23","s24","s25","s26","s27","s28","s15"]}],"pay_less":[{"type":"pause","what":"Pause a monthly plan on current pricing for 1, 2 or 3 months: on My plan, click Pause subscription. Brevo's pause article lists Starter, Standard and Professional monthly plans (other Brevo pages name only Starter and Standard). It starts at the end of the billing period; you keep Free plan features but can't send emails, and the plan resumes automatically. Resuming early costs a pro-rated fee","evidence":"documented","source_ids":["s8","s29","s30","s31","s32","s50","s51"]},{"type":"free_plan","what":"The Free plan, free forever, includes up to 300 emails per day. Cancelling moves you there and keeps your contacts, templates and forms; automations are limited to 2,000 contacts. Log in at least every four months or the Free account is deleted","evidence":"documented","source_ids":["s4","s12","s33","s34","s35","s48","s52"]},{"type":"downgrade","what":"Need fewer email credits? Adjust your plan's email volume instead. To switch to a lower plan, cancel first, then pick the lower plan when the new billing period begins. Prepaid credits are lost if you downgrade","evidence":"documented","source_ids":["s36","s37","s38","s39"]},{"type":"annual_billing","what":"Choose yearly billing, shown at 10% off on the pricing page; you pick monthly or yearly when you subscribe","evidence":"documented","source_ids":["s40","s41"]}],"export":[{"data":"Contacts and their attributes (all contacts, or a list or segment)","how":"Go to CRM, Contacts, select all contacts, click More actions, Export, choose attributes and separator, then Start export; download the file from the bell icon's notification (or have a link emailed to the account owner)","format":"CSV (semicolon or comma separator)","limits":"The export can take a few minutes","source_ids":["s42","s43","s44","s45"]},{"data":"Invoices, campaign reports and templates (PDF and HTML), automation and transactional logs, deals, call history and payment transactions","how":"Brevo's account-closing article lists what each app lets you export; export before closing, because closing deletes everything","format":null,"limits":null,"source_ids":["s20","s21"]}],"after_cancel":{"access_until":"The end of the current billing period, then the account continues on the Free plan","data_kept":"Cancelling deletes nothing: your data stays on the Free plan, but a Free account with no login for four months is deleted automatically. Closing the account deletes all data at once; Brevo keeps aggregated data for three months after closure and the account can't be restored","you_lose":["Features not on the Free plan; automations are limited to 2,000 contacts","Prepaid credits, if you downgrade","Everything in the account, permanently, if you close it"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"After Cancel subscription the flow offers a pause of up to 3 months; choose No, cancel my subscription, then pick a reason before the final confirm","tips":["Resume a paused plan before cancelling: a paused plan can't be cancelled","Cancelling doesn't cancel a dedicated IP: open a support ticket for it","Yearly Professional plans are cancelled by support ticket; Enterprise plans through the Customer Success Manager","Cancelling keeps a Free account; closing it (Settings, General) deletes everything and only the owner can do it","To keep a Free account, log in at least every four months","Remove Scheduled changes on My plan undoes a cancellation before the period ends"]},"sources":[{"id":"s1","url":"https://help.brevo.com/hc/en-us/articles/208593449-Cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"Only the account owner or users with permission to manage plan, billing, and payments can access the My plan page and cancel a subscription.","supports":"who can cancel"},{"id":"s2","url":"https://help.brevo.com/hc/en-us/articles/208593449-Cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"Canceling your subscription does not cancel your dedicated IP. To cancel a dedicated IP, contact our support team by creating a ticket from your account.","supports":"dedicated IPs are cancelled separately"},{"id":"s3","url":"https://help.brevo.com/hc/en-us/articles/208593449-Cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"To cancel a yearly Professional plan, contact our support team by creating a ticket from your account.","supports":"yearly Professional plans are cancelled by ticket"},{"id":"s4","url":"https://help.brevo.com/hc/en-us/articles/208593449-Cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"You can cancel your subscription at any time. When you do, your account will automatically be downgraded to the Free plan at the end of your current billing period.","supports":"when cancelling takes effect"},{"id":"s5","url":"https://help.brevo.com/hc/en-us/articles/208593449-Cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"Click the account dropdown and select My plan.","supports":"the first step"},{"id":"s6","url":"https://help.brevo.com/hc/en-us/articles/208593449-Cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"If your subscription is currently paused, resume it. Otherwise, you will not be able to cancel it.","supports":"resume a paused plan first"},{"id":"s7","url":"https://help.brevo.com/hc/en-us/articles/208593449-Cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"At the bottom of the page, click Cancel subscription.","supports":"the Cancel subscription step"},{"id":"s8","url":"https://help.brevo.com/hc/en-us/articles/208593449-Cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"You'll have the option to pause your subscription for up to 3 months instead of canceling.","supports":"the pause offer in the flow"},{"id":"s9","url":"https://help.brevo.com/hc/en-us/articles/208593449-Cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"To proceed with canceling, click No, cancel my subscription.","supports":"declining the pause offer"},{"id":"s10","url":"https://help.brevo.com/hc/en-us/articles/208593449-Cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"Select the reason for canceling your subscription. For some reasons, you may be asked to provide additional details before confirming.","supports":"the reason step"},{"id":"s11","url":"https://help.brevo.com/hc/en-us/articles/208593449-Cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"Click Yes, I want to cancel my subscription.","supports":"the final confirm"},{"id":"s12","url":"https://help.brevo.com/hc/en-us/articles/208593449-Cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"The cancellation has been scheduled. You'll be automatically downgraded to the Free plan at the end of your billing period.","supports":"what you see after confirming"},{"id":"s13","url":"https://www.brevo.com/legal/termsofuse/","title":"Brevo Terms of Service","publisher":"vendor","quote":"Subscriptions are renewed automatically, unless You close your account or notify Us of termination of Your account prior to the date of renewal.","supports":"automatic renewal; cancel before the renewal date"},{"id":"s14","url":"https://www.brevo.com/legal/termsofuse/","title":"Brevo Terms of Service","publisher":"vendor","quote":"If You subscribed to the Professional plan, the notice of non-renewal must be given in writing, and the minimum notice period of non-renewal is fifteen (15) calendar days.","supports":"the 15-day written notice for the Professional plan"},{"id":"s15","url":"https://www.brevo.com/legal/termsofuse/","title":"Brevo Terms of Service","publisher":"vendor","quote":"We will not provide refunds for any prepaid or unused fees","supports":"no refunds"},{"id":"s16","url":"https://help.brevo.com/hc/en-us/articles/208593449-Cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"you can click Remove scheduled changes next to your plan name on the My plan page before the end of your billing period.","supports":"how to see and undo a scheduled cancellation"},{"id":"s17","url":"https://help.brevo.com/hc/en-us/articles/208677629-Permanently-close-your-Brevo-account","title":"Permanently close your Brevo account","publisher":"vendor","quote":"If you're on an Enterprise plan, contact your Customer Success Manager from your account to request closure.","supports":"Enterprise plans go through the Customer Success Manager"},{"id":"s18","url":"https://www.brevo.com/legal/termsofuse/","title":"Brevo Terms of Service","publisher":"vendor","quote":"Upon expiration, your Subscription will automatically renew for subsequent terms equal to your prior Subscription's duration.","supports":"renewal for the same duration"},{"id":"s19","url":"https://www.brevo.com/legal/termsofuse/","title":"Brevo Terms of Service","publisher":"vendor","quote":"These Terms are non-cancellable by You prior to the end of your ongoing Subscription, and We will not provide refunds for any prepaid or unused fees.","supports":"you can't end the term early, and no refunds"},{"id":"s20","url":"https://help.brevo.com/hc/en-us/articles/208677629-Permanently-close-your-Brevo-account","title":"Permanently close your Brevo account","publisher":"vendor","quote":"Since closing your account is permanent, we recommend exporting any data you want to keep.","supports":"export before closing"},{"id":"s21","url":"https://help.brevo.com/hc/en-us/articles/208677629-Permanently-close-your-Brevo-account","title":"Permanently close your Brevo account","publisher":"vendor","quote":"all Brevo services linked to your account will stop and subscriptions will be canceled","supports":"closing stops services and cancels subscriptions"},{"id":"s22","url":"https://help.brevo.com/hc/en-us/articles/208677629-Permanently-close-your-Brevo-account","title":"Permanently close your Brevo account","publisher":"vendor","quote":"Only the account owner can permanently close the account.","supports":"who can close the account"},{"id":"s23","url":"https://help.brevo.com/hc/en-us/articles/208677629-Permanently-close-your-Brevo-account","title":"Permanently close your Brevo account","publisher":"vendor","quote":"In Brevo, click the account dropdown and select Settings > General.","supports":"where closing starts"},{"id":"s24","url":"https://help.brevo.com/hc/en-us/articles/208677629-Permanently-close-your-Brevo-account","title":"Permanently close your Brevo account","publisher":"vendor","quote":"At the bottom of the page, click Definitively close your account.","supports":"the close button"},{"id":"s25","url":"https://help.brevo.com/hc/en-us/articles/208677629-Permanently-close-your-Brevo-account","title":"Permanently close your Brevo account","publisher":"vendor","quote":"Type DELETE in the field to confirm that you want to permanently close your account.","supports":"the confirmation step"},{"id":"s26","url":"https://help.brevo.com/hc/en-us/articles/208677629-Permanently-close-your-Brevo-account","title":"Permanently close your Brevo account","publisher":"vendor","quote":"Click Delete organization.","supports":"the final step"},{"id":"s27","url":"https://help.brevo.com/hc/en-us/articles/208677629-Permanently-close-your-Brevo-account","title":"Permanently close your Brevo account","publisher":"vendor","quote":"Your account is now permanently closed, and all data is lost.","supports":"closing is immediate and deletes data"},{"id":"s28","url":"https://help.brevo.com/hc/en-us/articles/208677629-Permanently-close-your-Brevo-account","title":"Permanently close your Brevo account","publisher":"vendor","quote":"Brevo forms, chat, payment links, and other features have been removed from your website","supports":"clean up your website before closing"},{"id":"s29","url":"https://help.brevo.com/hc/en-us/articles/208593449-Cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"Pausing a subscription is only available if you are on our current pricing, subscribed to a Starter or Standard plan, and on a monthly plan.","supports":"which plans can pause"},{"id":"s30","url":"https://help.brevo.com/hc/en-us/articles/8817303571602-Pause-your-monthly-subscription","title":"Pause your monthly subscription","publisher":"vendor","quote":"The pause is scheduled and will take effect at the end of your current billing period","supports":"when a pause starts"},{"id":"s31","url":"https://help.brevo.com/hc/en-us/articles/8817303571602-Pause-your-monthly-subscription","title":"Pause your monthly subscription","publisher":"vendor","quote":"manage your Brevo account and use the features included in the Free plan, but you won't be able to send emails","supports":"what you keep during a pause"},{"id":"s32","url":"https://help.brevo.com/hc/en-us/articles/8817303571602-Pause-your-monthly-subscription","title":"Pause your monthly subscription","publisher":"vendor","quote":"Your subscription will automatically resume after the pause duration you selected","supports":"the plan resumes automatically"},{"id":"s33","url":"https://www.brevo.com/pricing/","title":"Pricing","publisher":"vendor","quote":"up to 300 emails per day","supports":"the Free plan's sending limit"},{"id":"s34","url":"https://help.brevo.com/hc/en-us/articles/208593449-Cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"If you want to stay on the Free plan, note that you'll have to log into Brevo every four months to prevent the automatic deletion of your Free account.","supports":"Free accounts are deleted without a login every four months"},{"id":"s35","url":"https://help.brevo.com/hc/en-us/articles/208593449-Cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"Canceling your subscription will not delete any data from your Brevo account. You will still have access to your forms, templates, contacts, and other data.","supports":"cancelling keeps your data"},{"id":"s36","url":"https://help.brevo.com/hc/en-us/articles/208593449-Cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"If you need fewer credits than your current plan offers, you can adjust your email volume instead of canceling and downgrading.","supports":"lowering the email volume"},{"id":"s37","url":"https://help.brevo.com/hc/en-us/articles/17629099685394-Downgrade-to-the-Free-plan-or-a-lower-plan","title":"Downgrade to the Free plan or a lower plan","publisher":"vendor","quote":"To downgrade a paid subscription, you first need to cancel it.","supports":"downgrading starts with cancelling"},{"id":"s38","url":"https://help.brevo.com/hc/en-us/articles/208593449-Cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"Once the new billing period begins, you can choose to stay on the Free plan or switch to a lower plan.","supports":"switching to a lower plan"},{"id":"s39","url":"https://help.brevo.com/hc/en-us/articles/17629099685394-Downgrade-to-the-Free-plan-or-a-lower-plan","title":"Downgrade to the Free plan or a lower plan","publisher":"vendor","quote":"If you downgrade and still have prepaid credits, you will lose these credits.","supports":"prepaid credits are lost on downgrade"},{"id":"s40","url":"https://www.brevo.com/pricing/","title":"Pricing","publisher":"vendor","quote":"You choose your commitment period when you sign up for a plan (monthly or yearly).","supports":"monthly or yearly billing"},{"id":"s41","url":"https://www.brevo.com/pricing/","title":"Pricing","publisher":"vendor","quote":"(-10%)","supports":"the yearly discount shown on the pricing page"},{"id":"s42","url":"https://help.brevo.com/hc/en-us/articles/5310065850642-Export-your-contacts-from-Brevo","title":"Export your contacts from Brevo","publisher":"vendor","quote":"With Brevo, you can export your contacts and their contact attributes (such as email address, phone number, creation date, etc.) as a CSV file.","supports":"what the contact export contains, and the format"},{"id":"s43","url":"https://help.brevo.com/hc/en-us/articles/5310065850642-Export-your-contacts-from-Brevo","title":"Export your contacts from Brevo","publisher":"vendor","quote":"Click More actions > Export.","supports":"the export step"},{"id":"s44","url":"https://help.brevo.com/hc/en-us/articles/5310065850642-Export-your-contacts-from-Brevo","title":"Export your contacts from Brevo","publisher":"vendor","quote":"To download the export file from your Notifications: click the bell icon next to your account name and click download the file on the corresponding notification.","supports":"where to download the file"},{"id":"s45","url":"https://help.brevo.com/hc/en-us/articles/5310065850642-Export-your-contacts-from-Brevo","title":"Export your contacts from Brevo","publisher":"vendor","quote":"Go to CRM > Contacts.","supports":"where the export starts"},{"id":"s46","url":"https://help.brevo.com/hc/en-us/articles/208677629-Permanently-close-your-Brevo-account","title":"Permanently close your Brevo account","publisher":"vendor","quote":"we retain aggregated data for three months after account closure","supports":"what is kept after closing"},{"id":"s47","url":"https://help.brevo.com/hc/en-us/articles/208677629-Permanently-close-your-Brevo-account","title":"Permanently close your Brevo account","publisher":"vendor","quote":"During this period, the account cannot be restored, and the closure remains irreversible.","supports":"a closed account can't be restored"},{"id":"s48","url":"https://help.brevo.com/hc/en-us/articles/208593449-Cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"your automations will be limited to 2,000 contacts.","supports":"the Free plan's automation limit"},{"id":"s49","url":"https://help.brevo.com/hc/en-us/articles/208593449-Cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"You can use the remaining credits until then with no further charges.","supports":"credits stay usable until the period ends"},{"id":"s50","url":"https://help.brevo.com/hc/en-us/articles/8817303571602-Pause-your-monthly-subscription","title":"Pause your monthly subscription","publisher":"vendor","quote":"Pausing a subscription is only available if you are on our current pricing, and subscribed to a Starter, Standard, or Professional monthly plan.","supports":"which plans can pause, per the pause article"},{"id":"s51","url":"https://help.brevo.com/hc/en-us/articles/8817303571602-Pause-your-monthly-subscription","title":"Pause your monthly subscription","publisher":"vendor","quote":"A pro-rated fee covering the period from the date you resume your subscription until your next billing date will be automatically charged to your current payment method.","supports":"resuming a pause early costs a pro-rated fee"},{"id":"s52","url":"https://www.brevo.com/pricing/","title":"Pricing","publisher":"vendor","quote":"Free forever, no credit card needed","supports":"the Free plan is free forever"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Brevo doesn't say whether a confirmation email follows a cancellation","How notice must be given for Enterprise contracts isn't on Brevo's public pages; it would be in the Enterprise agreement","No Apple App Store, Google Play or marketplace billing is documented for Brevo plans"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked every route against Brevo's cancel, close-account, pause and downgrade articles and its Terms: steps, menu names, permissions, timing, the 15-day Professional notice and the no-refund terms are confirmed","Enterprise: Brevo's help only says Enterprise accounts ask their Customer Success Manager to request closure; the step no longer says 'cancellation', and the self-serve route no longer claims to exclude Enterprise plans","Enterprise fees: removed 'closing doesn't cancel amounts still due', which the Terms don't say","Yearly Professional route: who can open the ticket now matches the cancel article's permission note","Pause: the pause article (updated 2026-10-05) also lists Professional monthly plans; added that and the pro-rated fee for resuming early (s50, s51)","Free plan: fixed its sources (s10 was the cancel-reason step) and added the pricing page's 'Free forever' quote (s52)"]}},"delete_account":{"url":"https://app.brevo.com/settings/advanced","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/brevo","json":"https://stackcut.io/exits/brevo.json","evidence":{"packet_revision":"8a109d582b6fd293f7c9f970705e5409453f41fbce0f1b5050fefc1d36cb2ce7","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"brevo--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"brevo--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"brevo--sales-contract--r3","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"brevo--direct-web--r4","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"brightwheel","name":"brightwheel","category":"education_learning","website":"https://mybrightwheel.com","domains":["mybrightwheel.com"],"summary":"A program cancels Premium through brightwheel Support: the owner asks by chat, or emails Subscription@mybrightwheel.com, giving 30 days' notice before renewal. Fees for the current period are owed and nothing is refunded. Deactivate recurring student billing plans first, or they keep charging families.","routes":[{"channel":"direct_web","label":"Through brightwheel Support","applies_to":"A program's brightwheel Premium subscription (monthly or annual) and add-ons such as Professional Development","who":"The program owner (an admin)","method":"chat","start_url":null,"steps":[{"do":"Before the cancellation date, stop recurring student billing plans: on the web, select Billing, then Students, then Student plans; tick the plans, click Deactivate selected plans, pick a reason and Confirm","expect":null},{"do":"Export what you need (reports, staff timecards); if families should keep paying online, ask Support to keep the free billing feature","expect":null},{"do":"On the web, click the chat bubble in the bottom-right corner and select Ask a question (in the app: menu, Help, Send Message to Customer Service, Ask a question)","expect":null},{"do":"Ask Support to cancel the Premium subscription (and any add-ons), at least 30 days before the renewal date","expect":null}],"confirm_by":null,"effective":"Premium stays active until the end of the current subscription period, then ends without further charges","notice":"30 days' advance notice is required for any subscription change; the Terms say to notify brightwheel within 30 days prior to the auto-renewal date","refund":"None: past subscription payments, including annual payments made up front and fees already paid on an annual contract, are non-refundable","fees":"All Subscription Fees for the current subscription period remain due. On an annual contract paid monthly, you keep paying the monthly payments for the rest of the annual contract","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s30","s31","s32","s33"]},{"channel":"direct_web","label":"By email","applies_to":"brightwheel Premium Services under the Terms of Service","who":"The program owner","method":"email","start_url":null,"steps":[{"do":"Email Subscription@mybrightwheel.com asking to cancel auto-renewal of your Premium subscription; name the program and give 30 days' notice before the auto-renewal date","expect":null}],"confirm_by":null,"effective":"The subscription doesn't renew: you keep Premium until the end of the current subscription period, and its fees are still owed","notice":"Notify brightwheel within 30 days prior to the auto-renewal date","refund":"None: the Terms say the purchase is final and the fee can't be refunded","fees":"All Subscription Fees for the current subscription period remain due. On an annual contract paid monthly, you keep paying the monthly payments for the rest of the annual contract","source_ids":["s14","s11","s12","s15","s16","s31","s32"]}],"pay_less":[{"type":"free_plan","what":"Downgrade to a free account by asking Support, with 30 days' notice. Free accounts can't have staff, so only the primary administrator keeps access. Ask Support before the cancellation date to keep online parent payments (the free billing feature); processing fees for family payments go up","evidence":"documented","source_ids":["s17","s18","s19","s20"]},{"type":"downgrade","what":"Downgrade or cancel add-ons such as the Professional Development subscription through the brightwheel Support Team","evidence":"documented","source_ids":["s21"]}],"export":[{"data":"Reports, including staff timecards and activity data","how":"On the web, open the Reporting tab, then Reports; print or export most reports as CSV. For activity data, choose Downloads under Other reports, pick the activity type, date range and room, and enter the email address to send the file to","format":"CSV (spreadsheet)","limits":"Export staff timecards before the change: after a downgrade only the primary administrator can sign in","source_ids":["s22","s23","s24","s25","s37"]}],"after_cancel":{"access_until":"The cancellation date at the end of the paid subscription period","data_kept":"Payment records and family balances stay accessible after Premium ends and aren't deleted. If the account itself is terminated, the Terms say content associated with it may be destroyed","you_lose":["Staff access: free accounts can't have staff, so only the primary administrator can sign in","Online parent payments, unless you ask Support to keep the free billing feature","Premium's reduced processing fees on family payments"]},"agent_notes":{"sign_in_needed":false,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancelling goes through Support: ask by chat (business hours, 9am-8pm ET) or email Subscription@mybrightwheel.com","Give at least 30 days' notice before the renewal date","Deactivating an administrator account does not cancel the school's subscription","Deactivate recurring student billing plans first: active plans can keep charging families after cancellation","Add-ons such as Professional Development are changed or cancelled through Support too","Export staff timecards and reports first: only the primary administrator keeps access on a free account","Admins can check the Premium plan, billing cadence and add-ons first: on the web, My School, Settings, then the Subscription tab","The Terms also say you can stop using brightwheel at any time by contacting info@mybrightwheel.com"]},"sources":[{"id":"s1","url":"https://help.mybrightwheel.com/en/articles/942423-delete-your-brightwheel-account","title":"Delete your brightwheel account","publisher":"vendor","quote":"If you'd like to cancel your subscription, contact brightwheel Support","supports":"cancelling goes through Support"},{"id":"s2","url":"https://help.mybrightwheel.com/en/articles/942423-delete-your-brightwheel-account","title":"Delete your brightwheel account","publisher":"vendor","quote":"Deactivating an Administrator account alone will not cancel the school subscription.","supports":"deleting an admin account doesn't cancel"},{"id":"s3","url":"https://help.mybrightwheel.com/en/articles/2499590-change-your-premium-subscription","title":"Change your Premium subscription","publisher":"vendor","quote":"let the brightwheel Support Team know so we can assist.","supports":"requesting a subscription change"},{"id":"s4","url":"https://help.mybrightwheel.com/en/articles/15386884-what-happens-to-billing-when-you-cancel-premium","title":"What happens to billing when you cancel Premium","publisher":"vendor","quote":"Active plans can continue to generate charges after cancellation if they're not stopped.","supports":"why billing plans must be stopped"},{"id":"s5","url":"https://help.mybrightwheel.com/en/articles/15386884-what-happens-to-billing-when-you-cancel-premium","title":"What happens to billing when you cancel Premium","publisher":"vendor","quote":"From the left sidebar, select Billing > Students > Student plans","supports":"where billing plans are"},{"id":"s6","url":"https://help.mybrightwheel.com/en/articles/15386884-what-happens-to-billing-when-you-cancel-premium","title":"What happens to billing when you cancel Premium","publisher":"vendor","quote":"Click the checkboxes next to the plans, then Deactivate selected plans","supports":"deactivating billing plans"},{"id":"s7","url":"https://help.mybrightwheel.com/en/articles/2305587-how-to-contact-brightwheel-support","title":"How to contact brightwheel Support","publisher":"vendor","quote":"Click the chat bubble in the bottom-right corner","supports":"starting a chat on the web"},{"id":"s8","url":"https://help.mybrightwheel.com/en/articles/2305587-how-to-contact-brightwheel-support","title":"How to contact brightwheel Support","publisher":"vendor","quote":"Send Message to Customer Service","supports":"starting a chat in the app"},{"id":"s9","url":"https://help.mybrightwheel.com/en/articles/2305587-how-to-contact-brightwheel-support","title":"How to contact brightwheel Support","publisher":"vendor","quote":"during business hours (9am-8pm ET)","supports":"chat hours"},{"id":"s10","url":"https://help.mybrightwheel.com/en/articles/2499590-change-your-premium-subscription","title":"Change your Premium subscription","publisher":"vendor","quote":"30-days advance notice is required to make any changes to a subscription","supports":"the 30-day notice"},{"id":"s11","url":"https://mybrightwheel.com/terms","title":"brightwheel Terms of Service","publisher":"vendor","quote":"If you wish to cancel auto-renewal of the Premium Services for the following billing period, you must notify brightwheel within thirty (30) days prior to the auto renewal date.","supports":"notice in the Terms"},{"id":"s12","url":"https://mybrightwheel.com/terms","title":"brightwheel Terms of Service","publisher":"vendor","quote":"You will be responsible for all Subscription Fees (plus any applicable taxes and other charges) incurred for the then-current Subscription period.","supports":"fees for the current period"},{"id":"s13","url":"https://help.mybrightwheel.com/en/articles/2499590-change-your-premium-subscription","title":"Change your Premium subscription","publisher":"vendor","quote":"Annual subscription payments paid upfront are non-refundable","supports":"annual payments aren't refunded"},{"id":"s14","url":"https://mybrightwheel.com/terms","title":"brightwheel Terms of Service","publisher":"vendor","quote":"To cancel, you can send an email to Subscription@mybrightwheel.com.","supports":"cancelling by email"},{"id":"s15","url":"https://mybrightwheel.com/terms","title":"brightwheel Terms of Service","publisher":"vendor","quote":"YOUR PURCHASE IS FINAL AND YOU WILL NOT BE ABLE TO CANCEL THE PURCHASE AND/OR RECEIVE A REFUND OF YOUR SUBSCRIPTION FEE AT ANY TIME.","supports":"no refunds"},{"id":"s16","url":"https://mybrightwheel.com/terms","title":"brightwheel Terms of Service","publisher":"vendor","quote":"Your enrollment in the Premium Services will be automatically renewed on a monthly or annual basis, depending on whether you elect monthly or annual billing during enrollment.","supports":"automatic renewal"},{"id":"s17","url":"https://help.mybrightwheel.com/en/articles/2499590-change-your-premium-subscription","title":"Change your Premium subscription","publisher":"vendor","quote":"Free accounts are not able to have staff so only the primary administrator email will continue to have access.","supports":"what a free account keeps"},{"id":"s18","url":"https://help.mybrightwheel.com/en/articles/15386884-what-happens-to-billing-when-you-cancel-premium","title":"What happens to billing when you cancel Premium","publisher":"vendor","quote":"Online parent payments will be turned off unless you request to keep the free billing feature active.","supports":"online payments after cancelling"},{"id":"s19","url":"https://help.mybrightwheel.com/en/articles/15386884-what-happens-to-billing-when-you-cancel-premium","title":"What happens to billing when you cancel Premium","publisher":"vendor","quote":"Processing fees for family payments will increase, since reduced rates are a Premium benefit.","supports":"higher processing fees"},{"id":"s20","url":"https://help.mybrightwheel.com/en/articles/15386884-what-happens-to-billing-when-you-cancel-premium","title":"What happens to billing when you cancel Premium","publisher":"vendor","quote":"Contact brightwheel Support before your cancellation date to make that request.","supports":"keeping the free billing feature"},{"id":"s21","url":"https://help.mybrightwheel.com/en/articles/15351165-manage-my-professional-development-subscription","title":"Manage my Professional Development subscription","publisher":"vendor","quote":"To upgrade, downgrade, or cancel your Professional Development subscription, please contact the brightwheel Support Team with your request.","supports":"changing the add-on"},{"id":"s22","url":"https://help.mybrightwheel.com/en/articles/942384-overview-of-reports-data-available-in-brightwheel","title":"Overview of reports & data available in brightwheel","publisher":"vendor","quote":"Click the Reporting tab on the left side menu on the web","supports":"where reports are"},{"id":"s23","url":"https://help.mybrightwheel.com/en/articles/942384-overview-of-reports-data-available-in-brightwheel","title":"Overview of reports & data available in brightwheel","publisher":"vendor","quote":"most of which can be printed or exported as a CSV (spreadsheet) file.","supports":"export format"},{"id":"s24","url":"https://help.mybrightwheel.com/en/articles/942384-overview-of-reports-data-available-in-brightwheel","title":"Overview of reports & data available in brightwheel","publisher":"vendor","quote":"Choose Downloads under the Other reports section","supports":"activity downloads"},{"id":"s25","url":"https://help.mybrightwheel.com/en/articles/2499590-change-your-premium-subscription","title":"Change your Premium subscription","publisher":"vendor","quote":"we strongly encourage you to export all employee timecards if you think your subscription will change.","supports":"export timecards first"},{"id":"s26","url":"https://help.mybrightwheel.com/en/articles/15386884-what-happens-to-billing-when-you-cancel-premium","title":"What happens to billing when you cancel Premium","publisher":"vendor","quote":"Your payment records and family balances remain accessible after your subscription ends and it won't be deleted.","supports":"payment data is kept"},{"id":"s27","url":"https://help.mybrightwheel.com/en/articles/2499590-change-your-premium-subscription","title":"Change your Premium subscription","publisher":"vendor","quote":"Past subscription payments are non-refundable","supports":"no refunds"},{"id":"s28","url":"https://help.mybrightwheel.com/en/articles/12241510-view-my-subscription-plan-payment-history","title":"View my subscription plan & payment history","publisher":"vendor","quote":"Click My School in the sidebar menu > Settings","supports":"where the subscription is shown"},{"id":"s29","url":"https://help.mybrightwheel.com/en/articles/12241510-view-my-subscription-plan-payment-history","title":"View my subscription plan & payment history","publisher":"vendor","quote":"Open the Subscription tab","supports":"checking the plan and add-ons before cancelling"},{"id":"s30","url":"https://help.mybrightwheel.com/en/articles/15386884-what-happens-to-billing-when-you-cancel-premium","title":"What happens to billing when you cancel Premium","publisher":"vendor","quote":"Select a reason for deactivating, then Confirm","supports":"the reason and Confirm step"},{"id":"s31","url":"https://mybrightwheel.com/terms","title":"brightwheel Terms of Service","publisher":"vendor","quote":"your right to use the Services will continue until the end of your then current Subscription period and will then terminate without further charges.","supports":"access until the end of the period"},{"id":"s32","url":"https://mybrightwheel.com/terms","title":"brightwheel Terms of Service","publisher":"vendor","quote":"if you are on a monthly payment plan, you will continue to be responsible for making your monthly payments for the remainder of your then-current annual contract.","supports":"annual contracts paid monthly"},{"id":"s33","url":"https://mybrightwheel.com/terms","title":"brightwheel Terms of Service","publisher":"vendor","quote":"If you have signed up for an annual contract with us, any fees already paid are non-refundable","supports":"no refunds on annual contracts"},{"id":"s34","url":"https://mybrightwheel.com/terms","title":"brightwheel Terms of Service","publisher":"vendor","quote":"You're free to do that at any time, by contacting us at info@mybrightwheel.com","supports":"stopping use of brightwheel by email"},{"id":"s35","url":"https://mybrightwheel.com/terms","title":"brightwheel Terms of Service","publisher":"vendor","quote":"Account termination may result in the destruction of any Content associated with your account","supports":"content may be destroyed when the account is terminated"},{"id":"s36","url":"https://help.mybrightwheel.com/en/articles/12241510-view-my-subscription-plan-payment-history","title":"View my subscription plan & payment history","publisher":"vendor","quote":"your current Premium price, billing cadence, along with if you have a Professional Development or Experience Assessments subscription add-on","supports":"what the Subscription tab shows"},{"id":"s37","url":"https://help.mybrightwheel.com/en/articles/942384-overview-of-reports-data-available-in-brightwheel","title":"Overview of reports & data available in brightwheel","publisher":"vendor","quote":"Enter the email that you wish to send the report","supports":"activity downloads are emailed"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["brightwheel's help pages don't describe a confirmation message for a completed cancellation","Whether Support makes a retention offer isn't documented","How long brightwheel keeps a program's non-billing data (activities, photos, staff records) after Premium ends isn't stated in its help center or Terms","The Terms' notice wording ('within thirty (30) days prior to the auto renewal date') is ambiguous; the help center asks for 30 days' advance notice","brightwheel's help pages don't mention App Store or Google Play billing for program subscriptions"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked every route fact against brightwheel's help center and Terms; steps, notice and refunds are confirmed","Fees: on an annual contract paid monthly, the monthly payments stay due for the rest of the contract (Terms); fees already paid on an annual contract aren't refunded","Effective: Premium continues until the end of the current subscription period (Terms), not just 'the cancellation date'","Free plan: removed the unsupported claim that billing features stay; online payments stay only if you ask Support","phone_or_chat_only set to false: cancelling by email is documented","Added the Subscription tab check, the info@ contact from the Terms, and that terminating the account may destroy its content","Summary and tips: the help center says to contact Support to cancel; removed the unstated claim that there is no cancel button"]}},"page":"https://stackcut.io/cancel/brightwheel","json":"https://stackcut.io/exits/brightwheel.json","evidence":{"packet_revision":"18e4bdc485ee8ca22c6205fd1693a0724dd9962d627a1b40513bb817d6ab90d2","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"brightwheel--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"brightwheel--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"britbox","name":"BritBox","category":"streaming_video","website":"https://www.britbox.com/us/","domains":["britbox.com"],"summary":"Cancel in the Account Details section of My Account on britbox.com before the renewal date; you keep watching until the billing period ends. Payments are non-refundable. If Apple, Google Play or another platform bills you, you must cancel on that platform.","routes":[{"channel":"direct_web","applies_to":"BritBox US subscriptions billed by BritBox on britbox.com","who":"The account holder (sign in)","method":"self_serve","start_url":"https://www.britbox.com/us/account/userprofile","steps":[{"do":"Sign in on britbox.com and open My Account","expect":"Account Details"},{"do":"In Account Details, check your next renewal date, then cancel your subscription there","expect":null}],"confirm_by":null,"effective":"At the end of the current billing period; you keep access until then if you paid for it","notice":"Cancel before the subscription renews to avoid being billed for the next period","refund":"Payments are non-refundable, with no refunds or credits for partly used periods","fees":null,"source_ids":["s1","s2","s3","s4","s7","s8"]},{"channel":"apple_app_store","applies_to":"Subscriptions bought in the BritBox app on iPhone, iPad or Apple TV and charged to your Apple Account","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":"https://account.apple.com/account/manage/section/subscriptions","steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then tap BritBox","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription (scroll down if you don't see it)","expect":null}],"confirm_by":"BritBox shows an expiration message, or no Cancel button, in Subscriptions","effective":"At the end of the current billing period","notice":"Cancel before the renewal date; to avoid paying after a free trial, cancel at least 24 hours before it ends","refund":"BritBox's terms say payments are non-refundable","fees":null,"source_ids":["s5","s6","s9","s10","s11","s12","s2","s4"]},{"channel":"google_play","applies_to":"Subscriptions bought in the BritBox Android app and billed by Google Play","who":"The Google Account that bought the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to your subscriptions in Google Play, signed in to the Google Account that pays","expect":"Manage"},{"do":"Next to BritBox, click Manage, then Cancel subscription","expect":"a confirmation pop-up asking for a reason"},{"do":"Select a reason, then click Continue","expect":null}],"confirm_by":null,"effective":"You can keep using BritBox for the time you have already paid for","notice":"Cancel before the renewal date","refund":"BritBox's terms say payments are non-refundable","fees":null,"source_ids":["s5","s13","s14","s15","s4"]},{"channel":"reseller_or_partner","applies_to":"Subscriptions paid through another platform or streaming service (BritBox's terms name app stores, platforms and other streaming services; the specific partners are not listed on pages we could read)","who":"The account holder with the platform that bills you","method":"platform_settings","start_url":null,"steps":[{"do":"Find the platform that bills you for BritBox; its account section shows your next renewal date","expect":null},{"do":"Cancel the BritBox subscription in that platform's own subscription settings","expect":null}],"confirm_by":"The platform's own confirmation","effective":"At the end of the current billing period","notice":"Cancel before the renewal date","refund":null,"fees":null,"source_ids":["s5","s6","s8","s7"]}],"pay_less":[{"type":"annual_billing","what":"The Standard plan billed yearly is $109.99, against $10.99 a month billed monthly","evidence":"documented","source_ids":["s16","s17"]},{"type":"downgrade","what":"The Standard plan ($10.99 a month or $109.99 a year) still includes the full BritBox catalog; Premier only adds early viewing and BBC Select documentaries","evidence":"documented","source_ids":["s18","s16","s17"]}],"export":[],"after_cancel":{"access_until":"The end of the current billing period, if you paid for it","data_kept":"BritBox keeps your information while you use the service and for a period after you stop; the period varies by type of data","you_lose":["Streaming BritBox once the billing period ends","Premier's early viewing and BBC Select documentaries, if you had Premier"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["If you pay through an app store or another platform, you must cancel on that platform, not on britbox.com","Payments are non-refundable, so cancel before the renewal date","BritBox will not delete your account or payment card while a subscription is active: cancel first"]},"sources":[{"id":"s1","url":"https://www.britbox.com/us/terms-and-conditions","title":"BritBox US Terms & Conditions (6. Subscription, Billing, Cancellation)","publisher":"vendor","quote":"To cancel your subscription, go to the Account Details or equivalent section of Britbox at My Account.","supports":"where to cancel a direct subscription"},{"id":"s2","url":"https://www.britbox.com/us/terms-and-conditions","title":"BritBox US Terms & Conditions (6. Subscription, Billing, Cancellation)","publisher":"vendor","quote":"If you cancel your subscription, the cancellation will be effective at the end of the then current billing period.","supports":"when the cancellation takes effect"},{"id":"s3","url":"https://www.britbox.com/us/terms-and-conditions","title":"BritBox US Terms & Conditions (6. Subscription, Billing, Cancellation)","publisher":"vendor","quote":"You must cancel your subscription before it renews in order to avoid being billed for the next subscription period's subscription fee.","supports":"the notice needed before renewal"},{"id":"s4","url":"https://www.britbox.com/us/terms-and-conditions","title":"BritBox US Terms & Conditions (6. Subscription, Billing, Cancellation)","publisher":"vendor","quote":"PAYMENTS ARE NONREFUNDABLE AND THERE ARE NO REFUNDS OR CREDITS FOR PARTIALLY USED PERIODS.","supports":"no refunds"},{"id":"s5","url":"https://www.britbox.com/us/terms-and-conditions","title":"BritBox US Terms & Conditions (6. Subscription, Billing, Cancellation)","publisher":"vendor","quote":"If you pay for the Services through your account on a third-party platform, then you must cancel your subscription on the third-party platform you use to pay for the Services.","supports":"app store and partner billing must be cancelled on that platform"},{"id":"s6","url":"https://www.britbox.com/us/terms-and-conditions","title":"BritBox US Terms & Conditions (7. Account and Registration)","publisher":"vendor","quote":"If you sign up for, access, or pay for the Services through a third party (e.g. an app store, platform or other streaming service)","supports":"the kinds of third parties that can bill for BritBox"},{"id":"s7","url":"https://www.britbox.com/us/terms-and-conditions","title":"BritBox US Terms & Conditions (6. Subscription, Billing, Cancellation)","publisher":"vendor","quote":"Following any cancellation, you will continue to have access to the Service until the end of your current billing period provided that you had previously paid for that period.","supports":"access until the end of the paid period"},{"id":"s8","url":"https://www.britbox.com/us/terms-and-conditions","title":"BritBox US Terms & Conditions (6. Subscription, Billing, Cancellation)","publisher":"vendor","quote":"You can see your next renewal date by navigating to the Account Details or equivalent section of britbox.com or the third-party platform you use","supports":"where to see the renewal date"},{"id":"s9","url":"https://apps.apple.com/us/app/britbox-the-best-british-tv/id1206838907","title":"BritBox on the App Store (developer's listing)","publisher":"vendor","quote":"Please note payment will be charged to your iTunes Account at confirmation of subscription.","supports":"BritBox sells subscriptions billed by Apple"},{"id":"s10","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"s11","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"s12","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.","supports":"trial notice on Apple"},{"id":"s13","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"the Google Play steps"},{"id":"s14","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"Within the confirmation pop-up, select a reason. Click Continue.","supports":"the reason pop-up before the final step"},{"id":"s15","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when access ends on Google Play"},{"id":"s16","url":"https://www.britbox.com/us/","title":"BritBox US home page (plans)","publisher":"vendor","quote":"Monthly $10.99/month After 7-day free trial Standard plan.","supports":"the monthly Standard price"},{"id":"s17","url":"https://www.britbox.com/us/","title":"BritBox US home page (plans)","publisher":"vendor","quote":"Annual $109.99/year After 7-day free trial Standard plan.","supports":"the annual Standard price"},{"id":"s18","url":"https://www.britbox.com/us/","title":"BritBox US home page (plans)","publisher":"vendor","quote":"All plans include the full BritBox catalog – Premier adds early viewing and BBC Select for hundreds more documentaries.","supports":"Standard keeps the full catalog; what Premier adds"},{"id":"s19","url":"https://www.britbox.com/us/privacy","title":"BritBox US Privacy Policy (5. How long we'll keep your information)","publisher":"vendor","quote":"We'll keep your information for as long as you use our services and for a period of time after you have stopped using the services","supports":"what is kept after cancelling"},{"id":"s20","url":"https://www.britbox.com/us/privacy","title":"BritBox US Privacy Policy (6. Your Rights & Choices)","publisher":"vendor","quote":"If you have a subscription, you need to cancel this before we'll let you delete your account or payment card.","supports":"the tip about deleting the account"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["BritBox's help center (help.britbox.com) couldn't be checked, so the exact button names and messages in the britbox.com cancel flow, any confirmation email and any retention offer aren't confirmed","Which partners bill for BritBox (for example Prime Video Channels, Roku or Apple TV Channels) isn't listed on the pages checked, and Amazon's own pages couldn't be checked","Data export is not documented on pages we could read","In review, BritBox's terms, plans page, privacy policy and help center couldn't be read in full, so details such as trial-cancellation rules and the page where cancelling starts aren't reconfirmed"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["No field changes: every quote (s1-s20) is on its page, and the Apple, Google Play and App Store pages match the Apple and Google Play routes","britbox.com and help.britbox.com couldn't be read in full, so the web flow's button names and the partner list stay unverified and the level stays partial"]}},"page":"https://stackcut.io/cancel/britbox","json":"https://stackcut.io/exits/britbox.json","evidence":{"packet_revision":"bb02b2874755a661510fe78df1f17d713245f4a7f1a28ae72124bb902d3e9554","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"britbox--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"britbox--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"britbox--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"britbox--reseller-or-partner--r4","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"browserbase","name":"Browserbase","category":"developer_tools","website":"https://www.browserbase.com","domains":["browserbase.com"],"summary":"Cancel a Developer or Startup plan in Settings, then Usage & billing, Change plan; you can use it until the paid term ends. Plans auto-renew unless you opt out, and fees already paid aren't refunded. Usage over the included browser hours is billed as pay-as-you-go overage. Scale plans go through sales.","routes":[{"channel":"direct_web","applies_to":"Self-serve Developer and Startup plans","who":"A user with access to the organization's Settings (the help pages don't say which roles can change the plan)","method":"self_serve","start_url":"https://www.browserbase.com/settings","steps":[{"do":"Sign in to the Browserbase dashboard and open Settings, then Usage & billing","expect":"Change plan"},{"do":"Select Change plan and cancel the paid plan","expect":null}],"confirm_by":null,"effective":"You can keep using the paid plan until the end of the term you've paid for","notice":"Paid plans renew automatically for successive periods unless you opt out of auto-renewal in account settings before renewal","refund":"Fees already paid are not refunded, and there are no prorated refunds for part of a period","fees":"Usage beyond the plan's included browser hours and proxy bandwidth is billed at pay-as-you-go overage rates","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9"]},{"channel":"sales_contract","applies_to":"Scale plans (custom pricing)","who":"The customer, with the Browserbase team","method":"contact_sales","start_url":"https://www.browserbase.com/contact","steps":[{"do":"Contact the Browserbase team at sales@browserbase.com about ending or not renewing the Scale plan","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s10","s11"]}],"pay_less":[{"type":"free_plan","what":"The Free plan needs no card: 3 concurrent browsers and 1 browser hour a month, with no overages","evidence":"documented","source_ids":["s12","s13","s14"]},{"type":"downgrade","what":"Developer ($20 a month, 100 browser hours, then $0.12 per browser hour) is the cheaper paid plan; plan changes are made in Usage & billing, Change plan","evidence":"documented","source_ids":["s15","s16"]}],"export":[{"data":"Session recordings (replays)","how":"Request MP4 downloads with the Recording Downloads API (POST /v1/sessions/{id}/recording/downloads), then poll the same endpoint with GET for each file's download URL","format":"MP4, one file per recorded page (tab)","limits":"For non-BYOS projects, only while Browserbase still keeps the session's recording, for up to 30 days after the session ends","source_ids":["s20","s21"]}],"after_cancel":{"access_until":"The end of the term you've already paid for","data_kept":"Plans keep session data for a limited time (the plans table lists 7 days on Free and Developer, 30 days on Startup); what happens to data after cancelling isn't stated","you_lose":["The paid plan's included browser hours, concurrency and longer session limits"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Opt out of auto-renewal in account settings before the renewal date: charges recur until you do","Paid plans can't be ended early for a refund: you keep them until the paid period ends","Overage is billed by usage (browser time by the minute, proxy bandwidth by the MB), separately from the base plan","Invoices and payment details are in Manage Billing, through the Stripe customer portal","Scale plans are handled by the Browserbase team, not the self-serve Change plan page"]},"sources":[{"id":"s1","url":"https://docs.browserbase.com/account/billing","title":"Billing","publisher":"vendor","quote":"To cancel your Browserbase plan, go to Settings, then Usage & billing > Change plan","supports":"where to cancel"},{"id":"s2","url":"https://www.browserbase.com/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"To change or resign your Paid Services at any time, go to account settings.","supports":"cancelling is self-serve in account settings"},{"id":"s3","url":"https://www.browserbase.com/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"If you terminate a Paid Service, you may use your subscription until the end of your then-current term","supports":"when access ends"},{"id":"s4","url":"https://www.browserbase.com/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"Unless you opt out of auto-renewal, which can be done through your account settings, any Paid Services you have signed up for will be automatically extended","supports":"auto-renewal and opting out"},{"id":"s5","url":"https://www.browserbase.com/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"BROWSERBASE WILL NOT REFUND ANY FEES THAT YOU HAVE ALREADY PAID","supports":"no refunds"},{"id":"s6","url":"https://www.browserbase.com/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"you will not be eligible for a prorated refund of any portion of the subscription fee paid","supports":"no prorated refunds"},{"id":"s7","url":"https://www.browserbase.com/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"PAID SERVICES CANNOT BE TERMINATED BEFORE THE END OF THE PERIOD FOR WHICH YOU HAVE ALREADY PAID","supports":"the paid period runs to its end"},{"id":"s8","url":"https://docs.browserbase.com/account/billing/plans","title":"Plans","publisher":"vendor","quote":"Browser hours and proxy bandwidth are allocations, not limits. If you exceed them, pay-as-you-go overage rates apply.","supports":"overage billing"},{"id":"s9","url":"https://docs.browserbase.com/account/billing/plans","title":"Plans","publisher":"vendor","quote":"Browser time is billed by the minute and proxy bandwidth by the MB, rounded, with a one-minute and one-MB minimum per session.","supports":"how usage is metered"},{"id":"s10","url":"https://docs.browserbase.com/account/billing/plans","title":"Plans","publisher":"vendor","quote":"For high-scale workloads or specific compliance needs, book a demo","supports":"Scale plans go through the Browserbase team"},{"id":"s11","url":"https://docs.browserbase.com/account/billing","title":"Billing","publisher":"vendor","quote":"sales@browserbase.com","supports":"the sales contact"},{"id":"s12","url":"https://docs.browserbase.com/account/billing/plans","title":"Plans","publisher":"vendor","quote":"Start free, no credit card needed. Includes 3 concurrent sessions.","supports":"the Free plan"},{"id":"s13","url":"https://www.browserbase.com/pricing","title":"Pricing","publisher":"vendor","quote":"3 concurrent browsers","supports":"Free plan concurrency"},{"id":"s14","url":"https://www.browserbase.com/pricing","title":"Pricing","publisher":"vendor","quote":"1 browser hour","supports":"Free plan browser hours"},{"id":"s15","url":"https://www.browserbase.com/pricing","title":"Pricing","publisher":"vendor","quote":"100 browser hours then $0.12/browser hr","supports":"the Developer plan allowance"},{"id":"s16","url":"https://docs.browserbase.com/account/billing","title":"Billing","publisher":"vendor","quote":"To upgrade to Developer or Startup plans, go to Settings, then Usage & billing > Change plan.","supports":"where plan changes are made"},{"id":"s17","url":"https://www.browserbase.com/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"WE MAY SUBMIT PERIODIC CHARGES (E.G., MONTHLY) WITHOUT FURTHER AUTHORIZATION FROM YOU, UNTIL YOU PROVIDE PRIOR NOTICE","supports":"charges recur until you give notice"},{"id":"s18","url":"https://docs.browserbase.com/account/billing","title":"Billing","publisher":"vendor","quote":"Stripe customer portal","supports":"invoices and payment details are managed in Stripe"},{"id":"s19","url":"https://docs.browserbase.com/account/billing/plans","title":"Plans","publisher":"vendor","quote":"Data Retention","supports":"the plans table's data-retention row (7 days Free and Developer, 30 days Startup)"},{"id":"s20","url":"https://docs.browserbase.com/platform/browser/observability/recording-downloads","title":"Recording downloads","publisher":"vendor","quote":"The Recording Downloads API turns a session's recording into downloadable MP4 files, one per recorded page (tab).","supports":"session recordings can be exported as MP4"},{"id":"s21","url":"https://docs.browserbase.com/platform/browser/observability/recording-downloads","title":"Recording downloads","publisher":"vendor","quote":"You can assemble recording downloads while Browserbase still retains the session's recording source, for up to 30 days after the session ends on non-BYOS projects.","supports":"the download window"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Which roles can change or cancel the plan: the team roles page (Admin, Contributor, Viewer) doesn't say","The screens and confirmation after Change plan are not described","How the final overage bill is charged after cancelling, and whether cancelling moves the organization to the Free plan, are not documented","How long data is kept after cancelling is not documented (the plans table lists 7 days of data retention on Free and Developer, 30 days on Startup)","Scale contracts: renewal and notice terms aren't published","Whether annual billing or a marketplace (such as AWS Marketplace) is offered is not documented on the pages read"],"review":{"by":"stackcut-review","on":"2026-10-07","result":"partial","notes":["Historical 2026-09-29 review: Export: added MP4 session-recording downloads through the Recording Downloads API, available up to 31 days after a session ends (s20, s21)","Historical 2026-09-29 review: Re-checked the cancel path, auto-renewal opt-out, no-refund terms, overage rates and the Free plan: all confirmed","Historical 2026-09-29 review: Still unconfirmed: which roles can change the plan, the screens after Change plan, the final overage bill and Scale contract terms","Scoped follow-up of the Recording downloads page only (s20-s21); the packet-wide checked_on remains 2026-09-29. s21 now says downloads can be assembled up to 30 days after a session ends on non-BYOS projects (previous quote: 31 days), so the export limit was corrected. Other source pages and account flows were not rechecked."]}},"stackcut":{"vendor_id":"browserbase","name":"Browserbase","recipes":[{"id":"replace-browserbase","title":"Headless browser infra","best_year_one_net":228}]},"page":"https://stackcut.io/cancel/browserbase","json":"https://stackcut.io/exits/browserbase.json","evidence":{"packet_revision":"1843f0eae47f035dc9a51042194d0abdb5990ab10cae521b3f32565651a95a05","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"browserbase--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"browserbase--sales-contract--r2","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"browserless","name":"Browserless","category":"developer_tools","website":"https://www.browserless.io","domains":["browserless.io","docs.browserless.io","status.browserless.io"],"summary":"Browserless says you can switch plans or cancel anytime, but the in-account steps aren't documented. The Terms let you end them by notifying the company; support@browserless.io is the only address they give. Your stored email is destroyed once you cancel and the billing period expires.","routes":[{"channel":"direct_web","label":"Plan in your account","applies_to":"Free, Prototyping, Starter and Scale plans on a browserless.io account, paid monthly or yearly","who":"The account holder","method":"self_serve","start_url":"https://browserless.io/account/","steps":[{"do":"Sign in to the Account Dashboard","expect":null},{"do":"Find your plan and cancel or switch it; Browserless doesn't document the menu names","expect":null}],"confirm_by":"Not documented on the pages read","effective":"Not documented; the privacy policy ties deleting your data to cancelling and the end of the billing period","notice":null,"refund":"Browserless's public pages don't say whether monthly or yearly plans are refundable","fees":"Paid plans bill overage per unit: $0.0020 on Prototyping, $0.0017 on Starter and $0.0015 on Scale","source_ids":["s1","s2","s3","s6","s13","s14","s15"]},{"channel":"direct_web","label":"Notify Browserless","applies_to":"Any plan, if you can't find or confirm the in-account steps","who":"The account holder","method":"email","start_url":"https://www.browserless.io/terms-of-service","steps":[{"do":"Email support@browserless.io, the only contact address the Terms give, saying you no longer wish to use the Services, and ask for written confirmation","expect":null}],"confirm_by":"A written reply from support; no confirmation is documented","effective":"Not stated in the Terms","notice":null,"refund":null,"fees":null,"source_ids":["s7","s8","s16"]},{"channel":"sales_contract","label":"Enterprise","applies_to":"Enterprise plans with custom pricing, including private deployments and licensed self-hosting","who":"The customer on the Enterprise agreement","method":"contact_sales","start_url":"https://www.browserless.io/contact","steps":[{"do":"Check your Enterprise agreement for its term, renewal and notice rules","expect":null},{"do":"Contact Browserless through the Contact page (the pricing page's Contact Sales link) to end or change the agreement","expect":null}],"confirm_by":"Not documented; ask for written confirmation","effective":"Not stated on Browserless's public pages; check the agreement","notice":null,"refund":null,"fees":null,"source_ids":["s17"]}],"pay_less":[{"type":"free_plan","what":"Free plan with 1k units a month and 2 concurrent browsers","evidence":"documented","source_ids":["s4"]},{"type":"downgrade","what":"Switch to a smaller plan at any time","evidence":"documented","source_ids":["s1"]},{"type":"annual_billing","what":"Pay yearly instead of monthly; the pricing page labels yearly billing Save 30%","evidence":"documented","source_ids":["s3","s14"]}],"export":[],"after_cancel":{"access_until":"Not documented","data_kept":"Browserless stores your email address when you buy a subscription and destroys it automatically once you cancel and the billing period expires; session data isn't retained long-term","you_lose":["Paid-plan allowances, if you move to the Free plan: 1k units a month on Free, against 20k units per month on Prototyping"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["The pricing page's only cancellation line is 'Switch plans or cancel anytime.'; the steps behind it aren't documented","Payment details are held by Stripe, not Browserless, which keeps only your zip code and country","To ask for deletion of personal information, contact the Privacy Compliance Officer at support@browserless.io","No confirmation step is documented, so ask for written confirmation of any cancellation"]},"sources":[{"id":"s1","url":"https://www.browserless.io/pricing","title":"Browserless pricing","publisher":"vendor","quote":"Switch plans or cancel anytime.","supports":"plans can be switched or cancelled at any time"},{"id":"s2","url":"https://www.browserless.io/pricing","title":"Browserless pricing","publisher":"vendor","quote":"billed annually","supports":"the listed prices are yearly-billing figures"},{"id":"s3","url":"https://www.browserless.io/pricing","title":"Browserless pricing","publisher":"vendor","quote":"Save 30%","supports":"yearly billing is labeled as a saving"},{"id":"s4","url":"https://www.browserless.io/pricing","title":"Browserless pricing","publisher":"vendor","quote":"1k units/month","supports":"the Free plan's monthly allowance"},{"id":"s5","url":"https://www.browserless.io/pricing","title":"Browserless pricing","publisher":"vendor","quote":"20k units per month","supports":"the Prototyping plan's monthly allowance"},{"id":"s6","url":"https://www.browserless.io/pricing","title":"Browserless pricing","publisher":"vendor","quote":"$0.0020 per unit overages","supports":"the Prototyping overage rate"},{"id":"s7","url":"https://www.browserless.io/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services","supports":"the customer may end the Terms by notifying Browserless"},{"id":"s8","url":"https://www.browserless.io/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"support@browserless.io","supports":"the contact address the Terms list"},{"id":"s9","url":"https://www.browserless.io/privacy-policy","title":"Privacy Policy","publisher":"vendor","quote":"Upon purchasing a subscription to browserless we store your email address.","supports":"what is stored when you buy a subscription"},{"id":"s10","url":"https://www.browserless.io/privacy-policy","title":"Privacy Policy","publisher":"vendor","quote":"When you cancel your account, and the billing period expires, we automatically destroy this information","supports":"the stored email is destroyed after cancelling and the end of the billing period"},{"id":"s11","url":"https://www.browserless.io/privacy-policy","title":"Privacy Policy","publisher":"vendor","quote":"If you would like to: access, correct, amend or delete any personal information we have about you","supports":"you can ask for personal information to be deleted"},{"id":"s12","url":"https://www.browserless.io/privacy-policy","title":"Privacy Policy","publisher":"vendor","quote":"contact our Privacy Compliance Officer at","supports":"the address to ask for deletion"},{"id":"s13","url":"https://www.browserless.io/pricing","title":"Browserless pricing","publisher":"vendor","quote":"$0.0017 per unit overages","supports":"the Starter overage rate"},{"id":"s14","url":"https://www.browserless.io/pricing","title":"Browserless pricing","publisher":"vendor","quote":"Pay Monthly","supports":"monthly billing is offered"},{"id":"s15","url":"https://www.browserless.io/pricing","title":"Browserless pricing","publisher":"vendor","quote":"$0.0015 per unit overages","supports":"the Scale overage rate"},{"id":"s16","url":"https://www.browserless.io/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"Questions about the Terms of Service should be sent to us at support@browserless.io.","supports":"the contact address in the Terms"},{"id":"s17","url":"https://www.browserless.io/pricing","title":"Browserless pricing","publisher":"vendor","quote":"Custom pricing for large-scale deployments","supports":"Enterprise plans are custom-priced through sales"},{"id":"s18","url":"https://www.browserless.io/privacy-policy","title":"Privacy Policy","publisher":"vendor","quote":"This data is used to improve and maintain the service and is not retained long-term.","supports":"session data isn't kept long-term"},{"id":"s19","url":"https://www.browserless.io/privacy-policy","title":"Privacy Policy","publisher":"vendor","quote":"we transmit it via an encrypted connection to our Payment Processor, Stripe.","supports":"Stripe processes payments"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["The steps to cancel or switch a plan inside the Account Dashboard aren't in Browserless's docs or pricing page","The Terms don't name an address for cancellation notices or say whether a cancellation takes effect at the end of the billing period","Browserless's public pages don't state refunds for monthly or yearly plans, or what happens to unused units after cancelling","Monthly-billing prices for the paid plans aren't shown on the pricing page; the listed prices are yearly-billing figures","Enterprise agreement terms (length, renewal, notice) aren't public","No export of account or session data is documented"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Re-checked the routes against Browserless's pricing page, Terms of Service, privacy policy and docs: 'Switch plans or cancel anytime' and the right to end the Terms by notifying Browserless are confirmed; the docs have no billing or cancel pages","Corrected 'paid plans are billed annually': the pricing page offers monthly or yearly billing, with yearly labeled Save 30%","Corrected the data note: the privacy policy says your email is destroyed once you cancel and the billing period expires, not at sign-up","Added an Enterprise route (custom pricing through Contact Sales), the Starter and Scale overage rates, and that Stripe holds payment details","The notify route now names support@browserless.io as the only address the Terms give"]}},"page":"https://stackcut.io/cancel/browserless","json":"https://stackcut.io/exits/browserless.json","evidence":{"packet_revision":"4556b683bf253293cd9dd063269f8af8fb8a62605c8797aac718954ed9b1cbbe","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"browserless--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"browserless--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"browserless--sales-contract--r3","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"browserstack","name":"BrowserStack","category":"developer_tools","website":"https://www.browserstack.com","domains":["browserstack.com"],"summary":"Stop the subscription on BrowserStack's Subscriptions page (browserstack.com/accounts/subscriptions); plans stay active to the end of the billing cycle and fees aren't refunded. Order-form contracts renew automatically unless you give written notice 60 days before the term ends. Percy still bills extra screenshots from the last month.","routes":[{"channel":"direct_web","applies_to":"Monthly and annual BrowserStack plans (such as Live, Automate, App Live, App Automate and Percy) charged to a card","who":"The account holder who manages the subscription, signed in","method":"self_serve","start_url":"https://www.browserstack.com/accounts/subscriptions","steps":[{"do":"Sign in and open the Subscriptions page of your BrowserStack account","expect":null},{"do":"Stop your subscription on that page","expect":null}],"confirm_by":null,"effective":"The plan stays active until the end of the current billing cycle; once that cycle is complete, you aren't billed again","notice":"Your card is charged automatically at the end of each billing cycle, so stop the subscription before then","refund":"None: all fees are non-cancellable and non-refundable","fees":"Percy: additional screenshots used in the current month are still charged at the end of the term","source_ids":["s1","s2","s3","s4","s5","s6"]},{"channel":"sales_contract","label":"Order Form subscriptions","applies_to":"Subscriptions with a set term designated on an Order Form (a quote, order form or statement of work referencing BrowserStack's Terms)","who":"The customer, in writing","method":"contact_sales","start_url":null,"steps":[{"do":"Send BrowserStack written notice of non-renewal, to the address on your Order Form, at least 60 days before the current term ends","expect":null}],"confirm_by":null,"effective":"The subscription ends at the end of the current term instead of renewing for another term of equal length","notice":"At least sixty (60) days before the end of the then-current term, in writing","refund":"None: all fees are non-cancellable and non-refundable","fees":null,"source_ids":["s7","s8","s9","s5","s18"]}],"pay_less":[{"type":"downgrade","what":"Buy a lower-tier plan instead; if you added more users than it allows, first remove the additional users on the User Management page","evidence":"documented","source_ids":["s10"]},{"type":"annual_billing","what":"Annual billing saves up to 25% on some plans compared with month-to-month","evidence":"documented","source_ids":["s11"]},{"type":"free_plan","what":"Percy has a free tier with 5,000 screenshots a month","evidence":"documented","source_ids":["s12"]}],"export":[],"after_cancel":{"access_until":"The end of the current billing cycle (Order Form subscriptions: the end of the term)","data_kept":"Not guaranteed: after termination you have no further access to your Customer Content, and BrowserStack may delete it at any time","you_lose":["Access to the cancelled plan's BrowserStack services once the cycle or term ends","Your Customer Content held by BrowserStack, which may be deleted after termination"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["There's no pay-per-use option: BrowserStack sells only monthly and annual subscriptions","Percy bills extra screenshots from the final month at the end of the term, even after cancelling","Order Form (contract) subscriptions renew automatically for the same length unless written notice reaches BrowserStack 60 days before the term ends","To move to a lower-tier plan, remove extra users on the User Management page first","Live and App Live are licensed per user; Automate and App Automate plans include unlimited users but limited parallels"]},"sources":[{"id":"s1","url":"https://www.browserstack.com/support/faq/plans-pricing/billing/how-does-the-recurring-billing-work/","title":"How does the recurring billing work?","publisher":"vendor","quote":"You can stop your Subscription at any time, and your plans will be active till the end of the current billing cycle.","supports":"cancel any time; when it takes effect"},{"id":"s2","url":"https://www.browserstack.com/support/faq/plans-pricing/billing/how-does-the-recurring-billing-work/","title":"How does the recurring billing work?","publisher":"vendor","quote":"Once your billing cycle is complete, you will not be billed again.","supports":"no further charges"},{"id":"s3","url":"https://www.browserstack.com/support/faq/plans-pricing/billing/how-does-the-recurring-billing-work/","title":"How does the recurring billing work?","publisher":"vendor","quote":"We automatically charge your credit card at the end of each billing cycle to ensure your testing continues uninterrupted.","supports":"automatic renewal charges"},{"id":"s4","url":"https://www.browserstack.com/support/faq/plans-pricing/billing/what-happens-if-i-cancel-my-percy-plan/","title":"What happens if I cancel my Percy plan?","publisher":"vendor","quote":"However, you will be charged for additional screenshots for the current month at the end of your term.","supports":"Percy's final screenshot charges"},{"id":"s5","url":"https://www.browserstack.com/terms","title":"Terms of Service","publisher":"vendor","quote":"All fees are non-cancellable and non-refundable.","supports":"no refunds"},{"id":"s6","url":"https://www.browserstack.com/support/faq/plans-pricing/billing/what-happens-if-i-cancel-my-percy-plan/","title":"What happens if I cancel my Percy plan?","publisher":"vendor","quote":"If you cancel your plan, your plan will not be be renewed for the next term.","supports":"a cancelled Percy plan doesn't renew"},{"id":"s7","url":"https://www.browserstack.com/terms","title":"Terms of Service","publisher":"vendor","quote":"Each Service is provided on a subscription basis for a set term designated on the Order Form and thereafter, will automatically renew for successive terms of equal length","supports":"Order Form subscriptions renew automatically"},{"id":"s8","url":"https://www.browserstack.com/terms","title":"Terms of Service","publisher":"vendor","quote":"unless either party provides the other party with written notice of non-renewal at least sixty (60) days prior to the end of the then-current term","supports":"the 60-day non-renewal notice"},{"id":"s9","url":"https://www.browserstack.com/terms","title":"Terms of Service","publisher":"vendor","quote":"each quote, order form, or and/or statement of work referencing this Agreement","supports":"what counts as an Order Form"},{"id":"s10","url":"https://www.browserstack.com/support/faq/plans-pricing/billing/unable-to-purchase-a-lower-tier-subscription/","title":"Unable to purchase a lower-tier subscription?","publisher":"vendor","quote":"If you currently have added more users and want to buy a lower-tier plan then first remove the additional users","supports":"downgrading needs fewer users first"},{"id":"s11","url":"https://www.browserstack.com/pricing","title":"Pricing","publisher":"vendor","quote":"Save up to 25%","supports":"the annual saving"},{"id":"s12","url":"https://www.browserstack.com/pricing","title":"Pricing","publisher":"vendor","quote":"5000 free monthly screenshots","supports":"Percy's free tier"},{"id":"s13","url":"https://www.browserstack.com/support/faq/plans-pricing/usage-plans-pricing/i-dont-require-to-test-frequently-do-you-have-a-pay-per-use-option/","title":"I don't require to test frequently. Do you have a pay-per-use option?","publisher":"vendor","quote":"No. We only provide monthly and annual subscriptions.","supports":"no pay-per-use option"},{"id":"s14","url":"https://www.browserstack.com/terms","title":"Terms of Service","publisher":"vendor","quote":"Following termination it will have no further access to any Customer Content","supports":"no access to content after termination"},{"id":"s15","url":"https://www.browserstack.com/terms","title":"Terms of Service","publisher":"vendor","quote":"BrowserStack may delete any such data","supports":"content may be deleted"},{"id":"s16","url":"https://www.browserstack.com/support/faq/plans-pricing/plans/i-work-in-a-team-do-i-need-to-buy-licenses-for-each-user/","title":"I work in a team. Do I need to buy licenses for each user?","publisher":"vendor","quote":"We recommend you to buy user licenses depending on how many users you want to add to your team","supports":"Live licenses are per user"},{"id":"s17","url":"https://www.browserstack.com/support/faq/plans-pricing/plans/i-work-in-a-team-do-i-need-to-buy-licenses-for-each-user/","title":"I work in a team. Do I need to buy licenses for each user?","publisher":"vendor","quote":"All Automate and App Automate plans include unlimited users for automation testing.","supports":"Automate plans include unlimited users"},{"id":"s18","url":"https://www.browserstack.com/terms","title":"Terms of Service","publisher":"vendor","quote":"Any notice or communication required or permitted under this Agreement will be in writing to the parties at the addresses set forth on the Order Form","supports":"where written notices go"},{"id":"s19","url":"https://www.browserstack.com/support/faq/plans-pricing/plans/i-work-in-a-team-do-i-need-to-buy-licenses-for-each-user/","title":"I work in a team. Do I need to buy licenses for each user?","publisher":"vendor","quote":"The number of parallels would still be limited based on the plan you purchase.","supports":"Automate plans' parallels stay limited by plan"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["BrowserStack's help pages link to the Subscriptions page for stopping a subscription but don't name the buttons or describe the confirmation screens","Which team roles (owner, admin, billing) can stop a subscription isn't documented","How long BrowserStack keeps test data after a plan ends, and how to export it first, aren't covered in BrowserStack's help pages","No Apple App Store, Google Play or marketplace billing is documented for BrowserStack"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked every route fact against BrowserStack's recurring-billing and Percy FAQs and its Terms of Service: the Subscriptions page, access to the end of the billing cycle, no refunds, Percy's final screenshot charges and the 60-day Order Form notice are confirmed","Order Form route: the Terms say written notices go to the addresses on the Order Form (s18); dropped that open question","Removed on-screen wording ('your plans') and a per-plan stop step that BrowserStack's help doesn't describe","Tips: added the source for Automate plans' limited parallels (s19); trimmed the s16 quote to the page's exact words","The pricing page shows no marketplace or app-store billing, so no other route is needed"]}},"delete_account":{"url":"https://www.browserstack.com/accounts/profile","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/browserstack","json":"https://stackcut.io/exits/browserstack.json","evidence":{"packet_revision":"e325a36bfcbeda01b29eceaa44552a06705b158e1e5c4ae7b9526043853d34d2","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"browserstack--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"browserstack--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"buffer","name":"Buffer","category":"marketing_sales","website":"https://buffer.com","domains":["buffer.com"],"summary":"The account owner cancels in Billing (profile avatar, Billing, three dots, Cancel Plan), picks channels to keep, answers a survey and confirms; the plan runs to the period's end, then drops to Free. Plans bought in the iOS or Android app are cancelled with Apple or Google.","routes":[{"channel":"direct_web","label":"Billing page","applies_to":"Essentials and Team plans bought on the web and billed by Buffer","who":"The account owner (only the owner can open the billing pages)","method":"self_serve","start_url":"https://publish.buffer.com/settings/billing","steps":[{"do":"Click your profile avatar in the bottom left of your dashboard and select Billing","expect":null},{"do":"Click the three vertical dots, then select Cancel Plan","expect":"the channels that will lock"},{"do":"Review the channels that will lock; with more than three channels, choose which three stay active on the Free plan","expect":"a short survey"},{"do":"Select a reason for leaving, then review your Buffer activity","expect":null},{"do":"Click the final confirmation button to complete the cancellation","expect":null}],"confirm_by":"Until the cancellation date, the Billing page shows a banner at the top with Keep My Plan","effective":"The plan stays active until the end of the current billing period, then the account moves to the Free plan","notice":"Cancel before the renewal date to avoid the next period's charge","refund":"Refunds within 7 days of starting a monthly plan or 30 days of starting an annual plan, requested with the form on Buffer's Refund policy page; otherwise fees are non-refundable","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s49","s50"]},{"channel":"direct_web","label":"By email","applies_to":"Plans billed by Buffer (not App Store or Google Play subscriptions)","who":"The account owner","method":"email","start_url":null,"steps":[{"do":"Email hello@buffer.com from the account's email address and ask to cancel the plan, before the renewal date","expect":null}],"confirm_by":null,"effective":"The plan stays active until the end of the current billing period","notice":"The cancellation must be received before the renewal date to avoid the next charge","refund":"Refunds within 7 days of starting a monthly plan or 30 days of starting an annual plan, requested with the form on Buffer's Refund policy page","fees":null,"source_ids":["s8","s9","s11","s12","s14","s49"]},{"channel":"apple_app_store","applies_to":"Subscriptions bought in the Buffer iOS app","who":"The Apple Account holder who bought it","method":"platform_settings","start_url":null,"steps":[{"do":"On the iPhone or iPad, open Settings and tap your name, then Subscriptions","expect":"Buffer"},{"do":"Tap Buffer, then tap Cancel Subscription","expect":null}],"confirm_by":"If there is no Cancel button or you see an expiration message in red text, the subscription is already cancelled","effective":"At the end of the current billing cycle","notice":null,"refund":"Through Apple: use the in-app link bufferapp://refund or Apple's Report a Problem page; Apple only refunds purchases from the last 90 days","fees":null,"source_ids":["s15","s16","s17","s18","s19","s46"]},{"channel":"google_play","applies_to":"Subscriptions bought in the Buffer Android app","who":"The Google account holder who bought it","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to subscriptions in Google Play (in the Play Store app, under Payments & subscriptions)","expect":"Buffer"},{"do":"For Buffer, choose Manage, then Cancel subscription","expect":"a confirmation pop-up"},{"do":"Select a reason, then Continue","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time you've already paid","notice":null,"refund":"Email hello@buffer.com: Buffer can refund the most recent payment directly; older charges may need a refund request through Google Play","fees":null,"source_ids":["s15","s20","s21","s22","s23","s47","s48"]}],"pay_less":[{"type":"free_plan","what":"The Free plan keeps up to 3 channels, 10 scheduled posts per channel, 100 ideas and 30 days of post history, for one user; cancelling moves you to it","evidence":"documented","source_ids":["s24","s25","s26","s27","s28"]},{"type":"seat_reduction","what":"Buffer bills per channel: remove paid channels with the Add or Remove Channels button in billing","evidence":"documented","source_ids":["s29","s30"]},{"type":"annual_billing","what":"Annual billing gives a 20% discount","evidence":"documented","source_ids":["s31"]},{"type":"student_or_nonprofit","what":"Nonprofit and charity organizations get 50% off paid plans (apply through the nonprofit request form)","evidence":"documented","source_ids":["s32","s33"]},{"type":"discount_program","what":"Startup program: 50% off any paid plan for the first 12 months for young, small, early-stage companies that have never had a paid Buffer plan","evidence":"documented","source_ids":["s34"]}],"export":[{"data":"Insights (analytics): summary, posts and time series; chart snapshots as images","how":"Open Insights and use the Export button at the top of the page, near the date range and filter controls: Export to CSV, Export to Markdown, Export as PDF, or Download Snapshots","format":"CSV (a .zip of three CSV files), Markdown, PDF, or images","limits":"CSV, Markdown and PDF exports need a paid plan; snapshots work on every plan. Buffer's Terms make you responsible for keeping copies of your own content","source_ids":["s35","s36","s37","s38","s39"]}],"after_cancel":{"access_until":"The end of the current billing period","data_kept":"The account continues on the Free plan: locked channels stay connected and unlock if you upgrade again, and saved ideas remain. Deleting the account is permanent and removes every account tied to that email; the Terms say you may lose access to your content when an account is terminated","you_lose":["Channels beyond three: they are locked (still connected, not usable)","Scheduling more than 10 posts per channel","Post history older than 30 days in the Sent tab","Access for additional users","Insights exports to CSV, Markdown and PDF"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"Before the final confirmation, the flow shows which channels will lock, asks why you're leaving in a short survey, and shows a summary of your Buffer activity","tips":["Only the account owner can reach Billing or delete the account","Keep My Plan on the Billing page undoes a cancellation before the cancellation date","Subscriptions bought in the mobile app can only be cancelled and refunded through Apple or Google","A trial with a card on file upgrades to paid at the end; cancel the trial in Billing to avoid the first payment","Legacy customers with both a Publish and an Analyze subscription should make sure both are cancelled","Deleting the account (Settings, Delete My Buffer Account) is permanent and is not needed to stop billing","Cancelling can forfeit an older price: if you come back later, you may pay current pricing"]},"sources":[{"id":"s1","url":"https://support.buffer.com/articles/how-to-cancel-your-subscription-or-delete-your-account-r8sTTNZuVW","title":"How to cancel your subscription or delete your account","publisher":"vendor","quote":"Only the account owner can access billing pages or delete accounts.","supports":"who can cancel"},{"id":"s2","url":"https://support.buffer.com/articles/how-to-cancel-your-subscription-or-delete-your-account-r8sTTNZuVW","title":"How to cancel your subscription or delete your account","publisher":"vendor","quote":"Click your profile avatar in the bottom left of your dashboard.","supports":"where the flow starts"},{"id":"s3","url":"https://support.buffer.com/articles/how-to-cancel-your-subscription-or-delete-your-account-r8sTTNZuVW","title":"How to cancel your subscription or delete your account","publisher":"vendor","quote":"Click the three vertical dots, then select Cancel Plan.","supports":"the Cancel Plan step"},{"id":"s4","url":"https://support.buffer.com/articles/how-to-cancel-your-subscription-or-delete-your-account-r8sTTNZuVW","title":"How to cancel your subscription or delete your account","publisher":"vendor","quote":"Review the channels that will lock.","supports":"the channel-lock screen"},{"id":"s5","url":"https://support.buffer.com/articles/how-to-cancel-your-subscription-or-delete-your-account-r8sTTNZuVW","title":"How to cancel your subscription or delete your account","publisher":"vendor","quote":"Select a reason from the short survey.","supports":"the exit survey"},{"id":"s6","url":"https://support.buffer.com/articles/how-to-cancel-your-subscription-or-delete-your-account-r8sTTNZuVW","title":"How to cancel your subscription or delete your account","publisher":"vendor","quote":"Review your Buffer activity.","supports":"the activity summary screen"},{"id":"s7","url":"https://support.buffer.com/articles/how-to-cancel-your-subscription-or-delete-your-account-r8sTTNZuVW","title":"How to cancel your subscription or delete your account","publisher":"vendor","quote":"Click the final confirmation button to complete the cancellation. Your plan will remain active until the end of your current billing period.","supports":"the final step and when access ends"},{"id":"s8","url":"https://buffer.com/legal","title":"Buffer Terms of Service","publisher":"vendor","quote":"clicking on the \"Cancel Plan\" option or by contacting us at: hello@buffer.com","supports":"cancelling online or by email"},{"id":"s9","url":"https://buffer.com/legal","title":"Buffer Terms of Service","publisher":"vendor","quote":"Your cancellation must be received before the renewal date in order to avoid charge for the next subscription period.","supports":"the cancel deadline"},{"id":"s10","url":"https://buffer.com/legal","title":"Buffer Terms of Service","publisher":"vendor","quote":"and will automatically renew for successive periods","supports":"auto-renewal"},{"id":"s11","url":"https://support.buffer.com/articles/refund-policy-d1GbglDfJa","title":"Refund policy","publisher":"vendor","quote":"Within 7 days of starting a subscription","supports":"the monthly-plan refund window"},{"id":"s12","url":"https://support.buffer.com/articles/refund-policy-d1GbglDfJa","title":"Refund policy","publisher":"vendor","quote":"Within 30 days of starting a subscription","supports":"the annual-plan refund window"},{"id":"s13","url":"https://support.buffer.com/articles/how-to-cancel-your-subscription-or-delete-your-account-r8sTTNZuVW","title":"How to cancel your subscription or delete your account","publisher":"vendor","quote":"From the Billing page, click Keep My Plan in the banner at the top","supports":"how to confirm, and undo, a cancellation"},{"id":"s14","url":"https://buffer.com/legal","title":"Buffer Terms of Service","publisher":"vendor","quote":"All fees are in U.S. Dollars and are non-refundable unless otherwise specifically provided for in these Terms.","supports":"fees are otherwise non-refundable"},{"id":"s15","url":"https://support.buffer.com/articles/managing-subscriptions-from-the-app-or-google-play-store-gblUuuMjGx","title":"Managing subscriptions from the App or Google Play Store","publisher":"vendor","quote":"Mobile subscription cancelation and refunds must be done through Apple or Google","supports":"the Apple and Google routes"},{"id":"s16","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple cancel steps"},{"id":"s17","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"s18","url":"https://support.buffer.com/articles/managing-subscriptions-from-the-app-or-google-play-store-gblUuuMjGx","title":"Managing subscriptions from the App or Google Play Store","publisher":"vendor","quote":"bufferapp://refund","supports":"the in-app refund link"},{"id":"s19","url":"https://support.buffer.com/articles/managing-subscriptions-from-the-app-or-google-play-store-gblUuuMjGx","title":"Managing subscriptions from the App or Google Play Store","publisher":"vendor","quote":"Apple is only able to provide refunds for purchases made within the last 90 days.","supports":"the Apple refund window"},{"id":"s20","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"the Google Play cancel steps"},{"id":"s21","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"Within the confirmation pop-up, select a reason. Click Continue.","supports":"the Google Play confirm step"},{"id":"s22","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when a Google Play cancel takes effect"},{"id":"s23","url":"https://support.buffer.com/articles/managing-subscriptions-from-the-app-or-google-play-store-gblUuuMjGx","title":"Managing subscriptions from the App or Google Play Store","publisher":"vendor","quote":"Payments & subscriptions","supports":"the Google Play menu Buffer names"},{"id":"s24","url":"https://support.buffer.com/articles/how-to-cancel-your-subscription-or-delete-your-account-r8sTTNZuVW","title":"How to cancel your subscription or delete your account","publisher":"vendor","quote":"Once you cancel your subscription, you will still have access to our Free plan.","supports":"cancelling moves you to the Free plan"},{"id":"s25","url":"https://support.buffer.com/articles/what-happens-when-you-downgrade-to-the-free-plan-s6ayRdRtQ6","title":"What happens when you downgrade to the Free plan","publisher":"vendor","quote":"You're able to connect up to three social channels.","supports":"the Free plan's channel limit"},{"id":"s26","url":"https://support.buffer.com/articles/what-happens-when-you-downgrade-to-the-free-plan-s6ayRdRtQ6","title":"What happens when you downgrade to the Free plan","publisher":"vendor","quote":"You're able to store up to 10 scheduled posts in each queue at a time.","supports":"the Free plan's post limit"},{"id":"s27","url":"https://support.buffer.com/articles/what-happens-when-you-downgrade-to-the-free-plan-s6ayRdRtQ6","title":"What happens when you downgrade to the Free plan","publisher":"vendor","quote":"You're able to store up to 100 ideas.","supports":"the Free plan's idea limit"},{"id":"s28","url":"https://support.buffer.com/articles/what-happens-when-you-downgrade-to-the-free-plan-s6ayRdRtQ6","title":"What happens when you downgrade to the Free plan","publisher":"vendor","quote":"You're able to see 30 days of your post history.","supports":"the Free plan's history limit"},{"id":"s29","url":"https://buffer.com/pricing","title":"Buffer pricing","publisher":"vendor","quote":"You're billed per channel, so you only pay for the accounts you actually manage.","supports":"per-channel billing"},{"id":"s30","url":"https://support.buffer.com/articles/changing-your-subscription-or-billing-details-QlvXXSaIni","title":"Changing your subscription or billing details","publisher":"vendor","quote":"To add or remove the number of paid channels from your plan, select the Add or Remove Channels button.","supports":"removing paid channels"},{"id":"s31","url":"https://buffer.com/pricing","title":"Buffer pricing","publisher":"vendor","quote":"By selecting annual billing, you'll receive a 20% discount.","supports":"the annual discount"},{"id":"s32","url":"https://buffer.com/pricing","title":"Buffer pricing","publisher":"vendor","quote":"Buffer proudly offers a 50% discount on paid plans for nonprofit and charity organizations.","supports":"the nonprofit discount"},{"id":"s33","url":"https://support.buffer.com/articles/buffers-nonprofit-discount-5DWYhyusYn","title":"Buffer's nonprofit discount","publisher":"vendor","quote":"50% discount to nonprofit charity organizations","supports":"the nonprofit discount"},{"id":"s34","url":"https://support.buffer.com/articles/buffers-startup-program-r5n1uwIgRH","title":"Buffer's startup program","publisher":"vendor","quote":"50% off any paid Buffer plan for your first 12 months","supports":"the startup discount"},{"id":"s35","url":"https://support.buffer.com/articles/using-insights-in-buffer-x4gLauQU5a","title":"Using Insights in Buffer","publisher":"vendor","quote":"Exporting Insights data as a CSV, Markdown, or PDF file is available on our paid plans.","supports":"exports need a paid plan"},{"id":"s36","url":"https://support.buffer.com/articles/using-insights-in-buffer-x4gLauQU5a","title":"Using Insights in Buffer","publisher":"vendor","quote":"downloads a .zip file containing three separate CSV files","supports":"the CSV export format"},{"id":"s37","url":"https://support.buffer.com/articles/using-insights-in-buffer-x4gLauQU5a","title":"Using Insights in Buffer","publisher":"vendor","quote":"Downloading snapshots is available on all plans, including Free.","supports":"snapshots on every plan"},{"id":"s38","url":"https://support.buffer.com/articles/using-insights-in-buffer-x4gLauQU5a","title":"Using Insights in Buffer","publisher":"vendor","quote":"at the top of the page, near the date range and filter controls","supports":"where the Export button is"},{"id":"s39","url":"https://buffer.com/legal","title":"Buffer Terms of Service","publisher":"vendor","quote":"upon termination of your account, you may lose access rights to any User Content you Posted to the Service","supports":"keep your own copies of content"},{"id":"s40","url":"https://support.buffer.com/articles/what-happens-when-you-downgrade-to-the-free-plan-s6ayRdRtQ6","title":"What happens when you downgrade to the Free plan","publisher":"vendor","quote":"Locked channels remain connected to your account but are not usable","supports":"what happens to channels over the limit"},{"id":"s41","url":"https://support.buffer.com/articles/what-happens-when-you-downgrade-to-the-free-plan-s6ayRdRtQ6","title":"What happens when you downgrade to the Free plan","publisher":"vendor","quote":"You're not able to have additional users on the Free Plan, just a sole owner/user.","supports":"additional users lose access"},{"id":"s42","url":"https://support.buffer.com/articles/how-to-cancel-your-subscription-or-delete-your-account-r8sTTNZuVW","title":"How to cancel your subscription or delete your account","publisher":"vendor","quote":"This is permanent and will delete all accounts associated to this email address","supports":"deleting the account is permanent"},{"id":"s43","url":"https://support.buffer.com/articles/information-about-free-trials-UXaCr0Y1Ht","title":"Information about free trials","publisher":"vendor","quote":"your account will be automatically upgraded at the end of your trial and the first payment will be taken","supports":"a trial with a card converts to paid"},{"id":"s44","url":"https://support.buffer.com/articles/what-happens-when-you-downgrade-to-the-free-plan-s6ayRdRtQ6","title":"What happens when you downgrade to the Free plan","publisher":"vendor","quote":"If you had both a Publish and Analyze subscription prior to downgrading","supports":"legacy customers may have two subscriptions"},{"id":"s45","url":"https://support.buffer.com/articles/how-to-cancel-your-subscription-or-delete-your-account-r8sTTNZuVW","title":"How to cancel your subscription or delete your account","publisher":"vendor","quote":"If you have more than three channels connected and cancel your subscription, you can select which channels to keep active on the Free plan.","supports":"choosing channels to keep"},{"id":"s46","url":"https://support.buffer.com/articles/managing-subscriptions-from-the-app-or-google-play-store-gblUuuMjGx","title":"Managing subscriptions from the App or Google Play Store","publisher":"vendor","quote":"Tap Cancel Subscription, which will cancel the subscription at the end of the current billing cycle.","supports":"an App Store cancel takes effect at the end of the billing cycle"},{"id":"s47","url":"https://support.buffer.com/articles/managing-subscriptions-from-the-app-or-google-play-store-gblUuuMjGx","title":"Managing subscriptions from the App or Google Play Store","publisher":"vendor","quote":"If you'd like to request a refund for your Android subscription, please contact our support team at hello@buffer.com","supports":"Android refunds are requested from Buffer by email"},{"id":"s48","url":"https://support.buffer.com/articles/managing-subscriptions-from-the-app-or-google-play-store-gblUuuMjGx","title":"Managing subscriptions from the App or Google Play Store","publisher":"vendor","quote":"We're able to refund your most recent payment directly. For older charges, you may need to request a refund through Google Play's refund help page.","supports":"Buffer refunds the latest payment; older charges go through Google Play"},{"id":"s49","url":"https://support.buffer.com/articles/refund-policy-d1GbglDfJa","title":"Refund policy","publisher":"vendor","quote":"To request a refund, just fill in the required details below.","supports":"refunds are requested with the form on the Refund policy page"},{"id":"s50","url":"https://buffer.com/legal","title":"Buffer Terms of Service","publisher":"vendor","quote":"If you cancel your subscription you may forego your current price.","supports":"cancelling can forfeit an older price"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["How long Buffer keeps data after an account is closed isn't confirmed: the Data Retention Notice in Buffer's privacy policy couldn't be read in full","When the bill drops after removing channels (proration) is not stated","No confirmation email after cancelling is documented"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Apple route: effective set to the end of the current billing cycle, from Buffer's mobile-subscriptions page","Google Play refund: Buffer refunds the latest payment by email; older charges go through Google Play","Web and email refunds: added that refunds are requested with the form on the Refund policy page","Tip added: cancelling can forfeit an older price (Terms)","Removed two unverified lines that Buffer's mobile page now confirms (its own iOS and Android wording; when an Apple cancel takes effect)"]}},"stackcut":{"vendor_id":"buffer","name":"Buffer","recipes":[{"id":"replace-buffer","title":"Social media scheduler","best_year_one_net":60}]},"page":"https://stackcut.io/cancel/buffer","json":"https://stackcut.io/exits/buffer.json","evidence":{"packet_revision":"28a519885fcd38498345354eb4b6105584a7524ee3489c7a45b166d988607f25","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"buffer--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"buffer--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"buffer--apple-app-store--r3","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"buffer--google-play--r4","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"buildkite","name":"Buildkite","category":"developer_tools","website":"https://buildkite.com","domains":["buildkite.com"],"summary":"Buildkite's self-serve Pro plan is billed monthly per active user and renews automatically, with agents and test executions metered on top; the docs say to manage the subscription under Settings, then Organization Settings, but don't describe a cancel step. Fees are nonrefundable. Enterprise and reseller contracts follow their Order Form.","routes":[{"channel":"direct_web","label":"Organization Settings (self-serve Pro)","applies_to":"Self-serve Pro plans, billed monthly per active user and renewing automatically, with agents and test executions metered on top","who":"Whoever can open Organization Settings for the organization (the docs don't name the role)","method":"self_serve","start_url":"https://buildkite.com/organizations/%7E/settings","steps":[{"do":"Select Settings in the global navigation, then open Organization Settings, where the docs say to find your plan and manage your subscription","expect":null},{"do":"Before ending the plan, stop and uninstall your Buildkite agents: the terms require deinstalling all agents when the agreement ends, and agents beyond the 10 included are billed per month","expect":null}],"confirm_by":null,"effective":"Not stated for self-serve plans. Under the terms, access to Buildkite ends immediately when the agreement terminates","notice":null,"refund":"All fees are nonrefundable, except as expressly otherwise provided herein","fees":"Termination doesn't cancel fees already accrued or payable, including invoiceable usage above the included amounts; invoices are due 30 days after receipt","source_ids":["b1","b2","b6","b7","b4","b14","b15","b16","b24","b25","b27","b28"]},{"channel":"sales_contract","label":"Enterprise and Order Form contracts","applies_to":"Enterprise plans and any customer on an Order Form, including orders through Buildkite's authorized resellers; the term is set in that Order Form","who":"The customer, as named in the Order Form","method":"contact_sales","start_url":null,"steps":[{"do":"Check the term and any renewal terms in your Order Form, then contact Buildkite sales (or the reseller you ordered through) about not renewing","expect":null}],"confirm_by":null,"effective":"The term is as set out in each Order Form","notice":null,"refund":"All fees are nonrefundable, except as expressly otherwise provided herein","fees":"Termination doesn't relieve you of fees accrued or payable up to that point","source_ids":["b13","b15","b16","b20","b26"]}],"pay_less":[{"type":"free_plan","what":"The Free plan for solo developers and small teams: up to 5 users and 2,000 Linux vCPU minutes a month","evidence":"documented","source_ids":["b10","b11","b12"]},{"type":"seat_reduction","what":"Pro bills per active user: only unique users who access Buildkite in a given month count, so remove or keep out users who don't need access","evidence":"documented","source_ids":["b6","b21"]},{"type":"discount_program","what":"Special pricing for open source projects","evidence":"documented","source_ids":["b22"]}],"export":[],"after_cancel":{"access_until":"Not stated for self-serve plans. Under the terms, you and your users lose access immediately when the agreement expires or terminates","data_kept":"Not stated. Buildkite won't intentionally delete Customer Content before termination, but it provides no archiving or backup service and disclaims other storage and backup duties","you_lose":["Access for you and your users to Buildkite, which ends immediately on termination","Your agents, which the terms require you to uninstall","Pipelines, build logs and artifacts you haven't saved: Buildkite provides no archiving or backup service"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["The monthly Pro plan renews automatically; the docs don't show a cancel button, so check Organization Settings and contact Buildkite if none appears","Pro is billed per active user each month. Agents beyond the 10 included cost $3.50 each per month, and test executions beyond the included amount cost $15 per million","Overage above the included amount is invoiceable, and estimates may differ from the final invoice","Spend alerts don't stop spending: they are informational only and don't cap spending, stop builds or disable usage","Save build logs and artifacts first: Buildkite provides no archiving or backup service for customer content"]},"sources":[{"id":"b1","url":"https://buildkite.com/docs/platform/pricing-and-plans","title":"Pricing and plans","publisher":"vendor","quote":"To find out which plan your organization is on or to manage your subscription, select Settings in the global navigation","supports":"the subscription is managed from Settings, then Organization Settings"},{"id":"b2","url":"https://buildkite.com/docs/platform/pricing-and-plans","title":"Pricing and plans","publisher":"vendor","quote":"Spend alerts are available to organizations on a monthly Pro plan that renews automatically.","supports":"the monthly Pro plan renews automatically"},{"id":"b3","url":"https://buildkite.com/docs/platform/pricing-and-plans","title":"Pricing and plans","publisher":"vendor","quote":"Spend alerts are informational only—they don't cap spending, stop builds, or disable usage.","supports":"spend alerts don't cap spending"},{"id":"b4","url":"https://buildkite.com/docs/platform/pricing-and-plans","title":"Pricing and plans","publisher":"vendor","quote":"Overage above the included amount is invoiceable.","supports":"usage above the included amount is billed"},{"id":"b5","url":"https://buildkite.com/docs/platform/pricing-and-plans","title":"Pricing and plans","publisher":"vendor","quote":"The estimate may also differ from your final invoice.","supports":"the final invoice can differ from the estimate"},{"id":"b6","url":"https://buildkite.com/pricing","title":"Buildkite Pricing","publisher":"vendor","quote":"per active user/month","supports":"the Pro plan is billed per active user each month"},{"id":"b7","url":"https://buildkite.com/pricing","title":"Buildkite Pricing","publisher":"vendor","quote":"10 included, then $3.50 agent/month","supports":"agents beyond the included 10 are billed"},{"id":"b8","url":"https://buildkite.com/pricing","title":"Buildkite Pricing","publisher":"vendor","quote":"Then $15/M executions","supports":"test executions beyond the included amount are billed"},{"id":"b9","url":"https://buildkite.com/pricing","title":"Buildkite Pricing","publisher":"vendor","quote":"Start Free or Pro with 30 days of the all-access trial. No credit card or commitment.","supports":"the 30-day trial needs no card or commitment"},{"id":"b10","url":"https://buildkite.com/pricing","title":"Buildkite Pricing","publisher":"vendor","quote":"Up to 5 users","supports":"the Free plan's user limit"},{"id":"b11","url":"https://buildkite.com/pricing","title":"Buildkite Pricing","publisher":"vendor","quote":"Up to 2,000 Linux vCPU minutes per month","supports":"the Free plan's build minutes"},{"id":"b12","url":"https://buildkite.com/pricing","title":"Buildkite Pricing","publisher":"vendor","quote":"For solo developers and small teams","supports":"who the Free plan is for"},{"id":"b13","url":"https://buildkite.com/pricing","title":"Buildkite Pricing","publisher":"vendor","quote":"Contact sales","supports":"the Enterprise plan is sold through sales"},{"id":"b14","url":"https://buildkite.com/about/legal/terms-of-service/","title":"Buildkite Terms of Service","publisher":"vendor","quote":"charged for access to and use of the Buildkite Solution","supports":"the subscription fee is a monthly or annual per-user fee"},{"id":"b15","url":"https://buildkite.com/about/legal/terms-of-service/","title":"Buildkite Terms of Service","publisher":"vendor","quote":"All fees are nonrefundable, except as expressly otherwise provided herein","supports":"fees are not refundable"},{"id":"b16","url":"https://buildkite.com/about/legal/terms-of-service/","title":"Buildkite Terms of Service","publisher":"vendor","quote":"Termination shall not relieve Customer of the obligation to pay any Fees accrued or payable to Buildkite","supports":"fees still owed after termination"},{"id":"b17","url":"https://buildkite.com/about/legal/terms-of-service/","title":"Buildkite Terms of Service","publisher":"vendor","quote":"Upon expiration or termination of this Agreement","supports":"access ends when the agreement ends"},{"id":"b18","url":"https://buildkite.com/about/legal/terms-of-service/","title":"Buildkite Terms of Service","publisher":"vendor","quote":"will not intentionally delete any Customer Content from the Buildkite Solution prior to termination","supports":"Customer Content is not deleted before termination"},{"id":"b19","url":"https://buildkite.com/about/legal/terms-of-service/","title":"Buildkite Terms of Service","publisher":"vendor","quote":"expressly disclaims all other obligations and liability with respect to storage and backup of Customer Content","supports":"storage and backup duties are limited"},{"id":"b20","url":"https://buildkite.com/about/legal/terms-of-service/","title":"Buildkite Terms of Service","publisher":"vendor","quote":"The term for each Order Form shall be as set forth therein.","supports":"the contract term is set in the Order Form"},{"id":"b21","url":"https://buildkite.com/pricing","title":"Buildkite Pricing","publisher":"vendor","quote":"Active users are unique users that access the Buildkite system in any given month.","supports":"how active users are counted"},{"id":"b22","url":"https://buildkite.com/pricing","title":"Buildkite Pricing","publisher":"vendor","quote":"Yes, Buildkite offers special pricing for open source projects.","supports":"open-source pricing"},{"id":"b23","url":"https://buildkite.com/about/legal/terms-of-service/","title":"Buildkite Terms of Service","publisher":"vendor","quote":"Buildkite does not provide an archiving or data backup service for Customer Content.","supports":"no archiving or backup of customer content"},{"id":"b24","url":"https://buildkite.com/about/legal/terms-of-service/","title":"Buildkite Terms of Service","publisher":"vendor","quote":"right to access and use the Buildkite Solution will immediately terminate","supports":"access ends at once on termination"},{"id":"b25","url":"https://buildkite.com/about/legal/terms-of-service/","title":"Buildkite Terms of Service","publisher":"vendor","quote":"Customer and its Users will immediately cease all use of the Buildkite Solution and deinstall all Buildkite Agents","supports":"agents must be uninstalled on termination"},{"id":"b26","url":"https://buildkite.com/about/legal/terms-of-service/","title":"Buildkite Terms of Service","publisher":"vendor","quote":"permit Customer to order the Buildkite Solution from Buildkite and its authorized resellers","supports":"orders through authorized resellers"},{"id":"b27","url":"https://buildkite.com/about/legal/terms-of-service/","title":"Buildkite Terms of Service","publisher":"vendor","quote":"means either the monthly or annual “per User” fee","supports":"monthly or annual per-user fees"},{"id":"b28","url":"https://buildkite.com/about/legal/terms-of-service/","title":"Buildkite Terms of Service","publisher":"vendor","quote":"all invoices issued by Buildkite will be due and payable thirty (30) days after Customer’s receipt","supports":"invoices are due in 30 days"},{"id":"b29","url":"https://buildkite.com/docs/platform/pricing-and-plans","title":"Pricing and plans","publisher":"vendor","quote":"Spend alerts notify your organization when its estimated next invoice reaches a threshold you choose.","supports":"spend alerts track the estimated next invoice"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["The step that downgrades or cancels a self-serve Pro plan, after Settings and Organization Settings, isn't described in Buildkite's docs","What confirms a cancellation, and whether it takes effect at the end of the billing month or straight away, isn't stated","Which role can change or cancel the plan isn't stated","Exporting pipelines, build logs or artifacts before cancelling isn't documented","How long data is kept after an agreement ends isn't stated","Annual Pro pricing isn't shown on the pricing page, although the terms refer to monthly or annual per-user fees","Enterprise and reseller notice and renewal terms are set in each Order Form, which isn't public"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Added from the terms: access ends immediately on termination, all agents must be uninstalled, invoices are due in 30 days, and Buildkite provides no archiving or backup of customer content","Added that Enterprise and Order Form customers may have ordered through authorized resellers","Added how active users are counted (unique users who access Buildkite in a month) and open-source pricing","Confirmed every existing quote; the docs still don't describe a self-serve cancel step"]}},"page":"https://stackcut.io/cancel/buildkite","json":"https://stackcut.io/exits/buildkite.json","evidence":{"packet_revision":"3a5d98735786bc52ffb40292d0986bcd7e41b79369cf68a550baab172cd0b4f1","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"buildkite--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"buildkite--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"bumble","name":"Bumble","category":"dating","website":"https://bumble.com","domains":["bumble.com"],"summary":"Cancel where you pay: Apple or Google Play settings for app store purchases; for card, PayPal or Apple Pay, the Bumble app (profile, Subscription details, Manage your subscription). Cancel at least 24 hours before renewal; perks last until the period ends. Deleting the app or account doesn't cancel billing.","routes":[{"channel":"apple_app_store","applies_to":"Bumble Boost, Premium or Premium+ bought through the Apple App Store","who":"The Apple Account that paid","method":"platform_settings","start_url":null,"steps":[{"do":"Open Settings on your phone and tap your name at the top, then Subscriptions","expect":null},{"do":"Find and select Bumble","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription","expect":null}],"confirm_by":"An expiration message shows on the subscription, and there is no Cancel button","effective":"You keep your paid perks until the end of your subscription date","notice":"Cancel at least 24 hours before the renewal date, or the subscription renews automatically","refund":"Apple decides refunds for App Store payments (reportaproblem.apple.com); if Apple approves one, you may lose access immediately","fees":null,"source_ids":["b1","b2","b3","b8","b9","b21","b22","b26"]},{"channel":"google_play","applies_to":"Bumble Boost, Premium or Premium+ bought through Google Play on Android","who":"The Google Account that paid","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Open the Google Play Store app and tap your profile icon, then Payments & subscriptions, then Subscriptions","expect":null},{"do":"Select Bumble","expect":"Cancel subscription"},{"do":"Tap Cancel subscription, pick a reason and continue","expect":null}],"confirm_by":"Google Play offers Resubscribe for the subscription","effective":"You keep your paid perks until the end of your subscription date","notice":"Cancel at least 24 hours before the renewal date, or the subscription renews automatically","refund":"Request it in Google Play (select the Bumble purchase, then Request a refund); Bumble's terms also tell US Google Play subscribers to contact its customer support","fees":null,"source_ids":["b1","b2","b4","b8","b10","b18","b23","b24","b25","b26"]},{"channel":"direct_app","applies_to":"Subscriptions paid with PayPal, a credit or debit card, or Apple Pay and billed by Bumble","who":"The Bumble account holder; if you can't get into Bumble, its support team can cancel for you","method":"self_serve","start_url":null,"steps":[{"do":"Open the Bumble app and tap the profile icon","expect":"Subscription details"},{"do":"Select Subscription details, then Manage your subscription","expect":null},{"do":"Choose to cancel your subscription","expect":null}],"confirm_by":null,"effective":"You keep your paid perks until the end of your subscription date","notice":"Cancel at least 24 hours before the renewal date, or the subscription renews automatically","refund":"Generally no refunds or credits for partly used periods; ask Bumble support, which reviews each request. In AZ, CA, CO, CT, IL, IA, MN, NY, NC, OH, RI and WI you may cancel without penalty before midnight of the third business day after subscribing (excluding Sundays and holidays).","fees":null,"source_ids":["b1","b2","b5","b6","b7","b11","b14","b15","b16","b26","b27"]}],"pay_less":[{"type":"free_plan","what":"Bumble can be used without a subscription: cancelling keeps your profile on the free version","evidence":"documented","source_ids":["b13"]}],"export":[],"after_cancel":{"access_until":"The end of the period you've already paid for","data_kept":"Your profile stays on Bumble; cancelling doesn't remove it","you_lose":["Premium Services and in-app purchases enabled by the subscription"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Deleting the app or your account doesn't cancel billing, and deleting the account forfeits any remaining paid time with no refund: cancel first","If Apple or Google Play approves a refund, access may end immediately","If you can't get into Bumble, its support team can cancel for you"]},"sources":[{"id":"b1","url":"https://support.bumble.com/hc/en-us/articles/28534541366045-Canceling-subscriptions","title":"Canceling subscriptions","publisher":"vendor","quote":"How you cancel your Bumble Boost, Premium, or Premium+ subscription depends on how you signed up and your payment method.","supports":"one route per way of paying"},{"id":"b2","url":"https://support.bumble.com/hc/en-us/articles/28534541366045-Canceling-subscriptions","title":"Canceling subscriptions","publisher":"vendor","quote":"After you cancel, you'll keep your paid perks until the end of your subscription date.","supports":"when access ends"},{"id":"b3","url":"https://support.bumble.com/hc/en-us/articles/28534541366045-Canceling-subscriptions","title":"Canceling subscriptions","publisher":"vendor","quote":"Tap your name at the top → Subscriptions","supports":"the Apple step"},{"id":"b4","url":"https://support.bumble.com/hc/en-us/articles/28534541366045-Canceling-subscriptions","title":"Canceling subscriptions","publisher":"vendor","quote":"Tap your profile icon → Payments & subscriptions → Subscriptions","supports":"the Google Play step"},{"id":"b5","url":"https://support.bumble.com/hc/en-us/articles/28534541366045-Canceling-subscriptions","title":"Canceling subscriptions","publisher":"vendor","quote":"If you subscribed using PayPal, credit/debit card, or Apple Pay:","supports":"which purchases use the in-app route"},{"id":"b6","url":"https://support.bumble.com/hc/en-us/articles/28534541366045-Canceling-subscriptions","title":"Canceling subscriptions","publisher":"vendor","quote":"Select 'Subscription details', then tap 'Manage your subscription'","supports":"the in-app steps"},{"id":"b7","url":"https://support.bumble.com/hc/en-us/articles/28534541366045-Canceling-subscriptions","title":"Canceling subscriptions","publisher":"vendor","quote":"If you can't access Bumble to cancel your subscription yourself, please reach out to our support team, who will be happy to help.","supports":"support can cancel for you"},{"id":"b8","url":"https://support.bumble.com/hc/en-us/articles/28534541366045-Canceling-subscriptions","title":"Canceling subscriptions","publisher":"vendor","quote":"If Apple or Google Play approve a refund, you may lose access immediately.","supports":"refunds can end access at once"},{"id":"b9","url":"https://support.bumble.com/hc/en-us/articles/28783028014877-Requesting-a-refund","title":"Requesting a refund","publisher":"vendor","quote":"Apple manages payments and refund decisions for Bumble payments made through the Apple App Store.","supports":"Apple refunds"},{"id":"b10","url":"https://support.bumble.com/hc/en-us/articles/28783028014877-Requesting-a-refund","title":"Requesting a refund","publisher":"vendor","quote":"Select the Bumble purchase, then tap Request a refund","supports":"Google Play refunds"},{"id":"b11","url":"https://support.bumble.com/hc/en-us/articles/28783028014877-Requesting-a-refund","title":"Requesting a refund","publisher":"vendor","quote":"If you paid through card, Apple Pay, PayPal, or directly through Bumble Web, please contact our support team.","supports":"refunds for Bumble-billed purchases"},{"id":"b12","url":"https://bumble.com/en/terms","title":"Bumble Terms and Conditions of Use","publisher":"vendor","quote":"Deleting your account or deleting the application from your device does not cancel your subscription.","supports":"the agent tip"},{"id":"b13","url":"https://bumble.com/en/terms","title":"Bumble Terms and Conditions of Use","publisher":"vendor","quote":"Because our Services may be utilised without a subscription, cancelling your subscription does not remove your profile from our Services.","supports":"the free version and what is kept"},{"id":"b14","url":"https://bumble.com/en/terms","title":"Bumble Terms and Conditions of Use","publisher":"vendor","quote":"Generally, all charges for purchases are nonrefundable, and there are no refunds or credits for partially used periods.","supports":"the general refund rule"},{"id":"b15","url":"https://bumble.com/en/terms","title":"Bumble Terms and Conditions of Use","publisher":"vendor","quote":"For subscribers residing in Arizona, California, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island, and Wisconsin, the terms below apply:","supports":"which states have the right to cancel"},{"id":"b16","url":"https://bumble.com/en/terms","title":"Bumble Terms and Conditions of Use","publisher":"vendor","quote":"MAY CANCEL YOUR SUBSCRIPTION, WITHOUT PENALTY OR OBLIGATION, AT ANY TIME PRIOR TO MIDNIGHT OF THE THIRD BUSINESS DAY FOLLOWING THE DATE YOU SUBSCRIBED (EXCLUDING SUNDAYS AND HOLIDAYS).","supports":"the 3-business-day right to cancel"},{"id":"b17","url":"https://bumble.com/en/terms","title":"Bumble Terms and Conditions of Use","publisher":"vendor","quote":"you will permanently lose access to any remaining subscription benefits from that subscription and you will not be eligible for a refund.","supports":"deleting the account forfeits paid time"},{"id":"b18","url":"https://bumble.com/en/terms","title":"Bumble Terms and Conditions of Use","publisher":"vendor","quote":"If you subscribed using your Google Play Store account or through Bumble, please contact customer support.","supports":"refund contact for Google Play and Bumble purchases"},{"id":"b19","url":"https://bumble.com/en/terms","title":"Bumble Terms and Conditions of Use","publisher":"vendor","quote":"you will then no longer be able to use the Premium Services or In-App Purchases enabled by your subscription.","supports":"what you lose"},{"id":"b21","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"b22","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm with Apple"},{"id":"b23","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"Within the confirmation pop-up, select a reason. Click Continue.","supports":"Google Play's reason step"},{"id":"b24","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when a Google Play cancellation takes effect"},{"id":"b25","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"For the subscription you want to restart, click Resubscribe.","supports":"how to confirm on Google Play (Resubscribe appears)"},{"id":"b26","url":"https://support.bumble.com/hc/en-us/articles/31155672473117-Managing-your-subscription","title":"Managing your subscription","publisher":"vendor","quote":"Your subscription will renew automatically unless canceled at least 24 hours before the renewal date.","supports":"cancel at least 24 hours before renewal"},{"id":"b27","url":"https://support.bumble.com/hc/en-us/articles/30996192802973-An-update-on-Bumble-web","title":"An update on Bumble web","publisher":"vendor","quote":"Bumble web (the web version of Bumble) has been discontinued.","supports":"there is no website route; Bumble-billed plans are managed in the app"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Bumble web has been discontinued, so there is no website route; the help pages don't say whether a plan first bought on Bumble web cancels any differently from the in-app steps for card, PayPal and Apple Pay payments","How Bumble confirms a cancellation of a Bumble-billed subscription is not described","Plan prices and any downgrade path are not on these pages"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["All routes: added the notice, cancel at least 24 hours before the renewal date (b26, Managing your subscription)","Summary: added the 24-hour cutoff and kept the delete-doesn't-cancel gotcha","Bumble web is discontinued (b27): reworded the unverified note about web purchases"]}},"page":"https://stackcut.io/cancel/bumble","json":"https://stackcut.io/exits/bumble.json","evidence":{"packet_revision":"2d143b8e423ded28babcf7cf09d848f322df013ce635abcd6f1b4404939941a3","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"bumble--apple-app-store--r1","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"bumble--google-play--r2","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"bumble--direct-app--r3","channel":"direct_app","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"bunny_stream","name":"Bunny Stream","category":"developer_tools","website":"https://bunny.net/stream/","domains":["bunny.net","dash.bunny.net"],"summary":"Stream bills usage from your bunny.net balance. To stop Stream charges, delete its videos and libraries (Enterprise DRM needs support); to leave entirely, close the bunny.net account under Account Settings. Closing is permanent, deletes all data and doesn't refund the balance.","routes":[{"channel":"direct_web","label":"Close the bunny.net account","applies_to":"The whole bunny.net account, including Stream, which is billed from the account balance","who":"The account holder (the docs don't say whether team members can close it)","method":"self_serve","start_url":"https://dash.bunny.net/","steps":[{"do":"Before closing, delete all your Pull Zones and Storage Zones, download any files you want to keep, and export any data or configurations you may need","expect":null},{"do":"Sign in to the bunny.net dashboard, go to Account Settings and click Close My Account (or go directly to the Close Account page)","expect":"Select a reason for closing your account."},{"do":"Select a reason, then click Close My Account Forever","expect":null}],"confirm_by":"Not described in the docs; check that you can no longer sign in to the dashboard","effective":"Not stated. Closing is permanent and cannot be reversed","notice":null,"refund":"The account balance can't be refunded when the account closes. The Terms say all payments are paid in advance and are not refundable","fees":"No closing fee is stated. You remain responsible for all charges on the account, including any made while the balance is negative","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s24"]},{"channel":"direct_web","label":"Stop Stream charges, keep the account","applies_to":"Bunny Stream video libraries when you want to keep other bunny.net services","who":"A user with the Manage zones permission, which covers Stream libraries, or the account holder","method":"self_serve","start_url":"https://dash.bunny.net/","steps":[{"do":"Download any videos you want to keep","expect":null},{"do":"Delete the Stream videos and video libraries you no longer need, and turn off features such as transcribing; Stream video storage keeps billing per GB for as long as the resource exists","expect":null},{"do":"If Enterprise DRM is enabled on a library, contact bunny.net customer support to disable it; its $99 monthly base fee applies per library while it is enabled","expect":null}],"confirm_by":"Not described in the docs; check Billing History for usage in the following month","effective":"Not stated. Storage charges continue for as long as the resource exists or the feature is enabled","notice":null,"refund":"The Terms say all payments are paid in advance and are not refundable. Credits never expire","fees":"A $1 minimum monthly usage applies to the whole account while it has active zones","source_ids":["s25","s26","s27","s28","s29","s30","s31","s9","s32"]}],"pay_less":[{"type":"downgrade","what":"Cut Stream storage: switch off encoding options and resolutions you don't need, then run Cleanup unconfigured resolutions, since switching an option off doesn't shrink videos already encoded. Standard encoding is free; only Premium Encoding is billed","evidence":"documented","source_ids":["s21","s33","s34"]}],"export":[{"data":"Video files and other data you want to keep","how":"Before closing, download any files you want to keep and export any data or configurations you may need","format":null,"limits":"Closing deletes all data, and the balance can't be refunded","source_ids":["s5","s7","s8"]},{"data":"MP4 renditions of your Stream videos","how":"Enable MP4 Fallback under the encoding tab of the video library; in the dashboard you can then copy each MP4 resolution URL or download the MP4 locally","format":"MP4, up to 1080p if the original permits","limits":"Only videos uploaded after MP4 Fallback is enabled get an MP4 file; the docs don't describe downloading the original upload","source_ids":["s35","s36","s37","s38"]},{"data":"Monthly usage summaries and invoices","how":"On the Billing History page, click Download summary for a monthly usage entry; for payments made by PayPal or card, click Download invoice","format":"PDF invoices","limits":"A usage summary is not an invoice","source_ids":["s17","s18","s39"]}],"after_cancel":{"access_until":"Not stated. The Close Account page doesn't give a delay after closing","data_kept":"All data is deleted when the account closes, with no timeline given. If the account is disabled for a negative balance, stored data is permanently deleted after 60 days","you_lose":["All account data, including Stream videos, which is deleted when the account closes","The unused account balance, which can't be refunded"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":null,"retention_step":"The close flow asks you to select a reason before the final Close My Account Forever button, and the help page invites you to get in touch before you go","tips":["Stream video storage, storage zones and the $1 minimum keep billing while the account is disabled; delete the resources to stop them","Turning off Enterprise DRM needs customer support; its $99 monthly base fee applies per library while it is enabled","Auto-Recharge charges the saved card or PayPal when the balance reaches its threshold, 20% of the recharge amount; the docs don't say how to turn it off","If the balance goes negative, you can't create new resources; the account is disabled if it isn't topped up within 4 days, and all services go offline","Trial credits are removed at the end of the trial and aren't carried over"]},"sources":[{"id":"s1","url":"https://bunny.net/docs/account/close-account","title":"Close Account","publisher":"vendor","quote":"Navigate to Account Settings and click Close My Account, or go directly to the Close Account page.","supports":"where the close-account flow starts"},{"id":"s2","url":"https://bunny.net/docs/account/close-account","title":"Close Account","publisher":"vendor","quote":"Select a reason for closing your account. This feedback helps us improve the service.","supports":"the reason step"},{"id":"s3","url":"https://bunny.net/docs/account/close-account","title":"Close Account","publisher":"vendor","quote":"Click Close My Account Forever to complete the account closure.","supports":"the final confirm button"},{"id":"s4","url":"https://bunny.net/docs/account/close-account","title":"Close Account","publisher":"vendor","quote":"Closing your account is permanent and cannot be reversed.","supports":"closing cannot be undone"},{"id":"s5","url":"https://bunny.net/docs/account/close-account","title":"Close Account","publisher":"vendor","quote":"All your data will be deleted and your account balance cannot be refunded.","supports":"data deleted and no balance refund on closing"},{"id":"s6","url":"https://bunny.net/docs/account/close-account","title":"Close Account","publisher":"vendor","quote":"Delete all your Pull Zones and Storage Zones","supports":"the first item under Before proceeding"},{"id":"s7","url":"https://bunny.net/docs/account/close-account","title":"Close Account","publisher":"vendor","quote":"Download any files you want to keep","supports":"download files before closing"},{"id":"s8","url":"https://bunny.net/docs/account/close-account","title":"Close Account","publisher":"vendor","quote":"Export any data or configurations you may need","supports":"export data before closing"},{"id":"s9","url":"https://bunny.net/tos/","title":"bunny.net Terms of Service","publisher":"vendor","quote":"All payments are paid in advance and are not refundable.","supports":"payments are not refundable"},{"id":"s10","url":"https://bunny.net/docs/billing/negative-balance","title":"Negative Balance","publisher":"vendor","quote":"If your balance runs out, we keep charging for usage and your balance becomes negative.","supports":"usage is still charged when the balance is negative"},{"id":"s11","url":"https://bunny.net/docs/billing/negative-balance","title":"Negative Balance","publisher":"vendor","quote":"Your account is disabled if the balance is not topped up within 4 days of going negative.","supports":"the 4-day disablement"},{"id":"s12","url":"https://bunny.net/docs/billing/negative-balance","title":"Negative Balance","publisher":"vendor","quote":"If your account stays disabled for 60 days, your stored data is permanently deleted.","supports":"stored data deleted after 60 days disabled"},{"id":"s13","url":"https://bunny.net/docs/billing/negative-balance","title":"Negative Balance","publisher":"vendor","quote":"You can't create new resources until your balance is positive again.","supports":"no new resources on a negative balance"},{"id":"s14","url":"https://bunny.net/docs/billing/negative-balance","title":"Negative Balance","publisher":"vendor","quote":"All your services go offline. Your files and configuration are kept","supports":"what a disabled account means"},{"id":"s15","url":"https://bunny.net/docs/billing/auto-recharge","title":"Auto-Recharge","publisher":"vendor","quote":"The threshold is 20% of your recharge amount.","supports":"when Auto-Recharge triggers"},{"id":"s16","url":"https://bunny.net/docs/billing/auto-recharge","title":"Auto-Recharge","publisher":"vendor","quote":"automatically charging your saved payment method for the amount you configure","supports":"Auto-Recharge charges the saved card or PayPal"},{"id":"s17","url":"https://bunny.net/docs/billing/billing-history","title":"Billing History & Invoices","publisher":"vendor","quote":"For monthly usage entries, click Download summary to get a detailed breakdown of your charges for that period.","supports":"how to download the monthly usage summary"},{"id":"s18","url":"https://bunny.net/docs/billing/billing-history","title":"Billing History & Invoices","publisher":"vendor","quote":"Usage summaries are not invoices.","supports":"usage summaries are not invoices"},{"id":"s19","url":"https://bunny.net/pricing/stream/","title":"Stream pricing","publisher":"vendor","quote":"$1 Monthly Minimum","supports":"the monthly minimum"},{"id":"s21","url":"https://bunny.net/docs/stream/pricing","title":"Pricing (Stream)","publisher":"vendor","quote":"Use Cleanup unconfigured resolutions to remove files that existing videos no longer need.","supports":"removing unused resolutions cuts stored files"},{"id":"s24","url":"https://bunny.net/docs/billing/negative-balance","title":"Negative Balance","publisher":"vendor","quote":"You remain responsible for all charges on your account, including those made while the balance is negative.","supports":"charges owed on a negative balance"},{"id":"s25","url":"https://bunny.net/docs/billing/negative-balance","title":"Negative Balance","publisher":"vendor","quote":"Storage zones and Stream video storage, billed per GB stored","supports":"Stream storage keeps billing while it exists"},{"id":"s26","url":"https://bunny.net/docs/billing/negative-balance","title":"Negative Balance","publisher":"vendor","quote":"To stop these charges, delete the resources or disable the features you no longer need.","supports":"deleting resources stops their charges"},{"id":"s27","url":"https://bunny.net/docs/billing/negative-balance","title":"Negative Balance","publisher":"vendor","quote":"They continue while your balance is negative and while your account is disabled,","supports":"storage charges continue on a disabled account"},{"id":"s28","url":"https://bunny.net/docs/stream/pricing","title":"Pricing (Stream)","publisher":"vendor","quote":"The $99 monthly base fee applies per video library and for as long as Enterprise DRM is enabled","supports":"the Enterprise DRM base fee"},{"id":"s29","url":"https://bunny.net/docs/stream/pricing","title":"Pricing (Stream)","publisher":"vendor","quote":"If you wish to disable Enterprise DRM please reach out to customer support.","supports":"disabling Enterprise DRM needs support"},{"id":"s30","url":"https://bunny.net/docs/billing/add-funds","title":"Add Funds","publisher":"vendor","quote":"there is a $1 minimum monthly usage while you have active zones on your account","supports":"the $1 minimum applies while zones are active"},{"id":"s31","url":"https://bunny.net/docs/account/team-management/permissions","title":"Team Permissions","publisher":"vendor","quote":"Access to CDN pull zones, storage zones, DNS zones, and Stream libraries","supports":"the Manage zones permission covers Stream libraries"},{"id":"s32","url":"https://bunny.net/docs/billing/add-funds","title":"Add Funds","publisher":"vendor","quote":"Your credits never expire.","supports":"the balance doesn't expire"},{"id":"s33","url":"https://bunny.net/docs/stream/pricing","title":"Pricing (Stream)","publisher":"vendor","quote":"switching one off does not shrink videos that are already encoded","supports":"turning options off doesn't shrink existing videos"},{"id":"s34","url":"https://bunny.net/docs/stream/pricing","title":"Pricing (Stream)","publisher":"vendor","quote":"Standard encoding is included at no extra cost","supports":"standard encoding is free"},{"id":"s35","url":"https://bunny.net/docs/stream/mp4-downloads","title":"MP4 Fallback","publisher":"vendor","quote":"You need to have MP4 Fallback enabled under the encoding tab of the created video library","supports":"where to enable MP4 Fallback"},{"id":"s36","url":"https://bunny.net/docs/stream/mp4-downloads","title":"MP4 Fallback","publisher":"vendor","quote":"Only videos uploaded after enabling MP4 Fallback will generate the MP4 file.","supports":"MP4 only for later uploads"},{"id":"s37","url":"https://bunny.net/docs/stream/mp4-downloads","title":"MP4 Fallback","publisher":"vendor","quote":"copy each MP4 resolution URL link or download the MP4 locally","supports":"downloading MP4s from the dashboard"},{"id":"s38","url":"https://bunny.net/docs/stream/mp4-downloads","title":"MP4 Fallback","publisher":"vendor","quote":"the fallbacks go up to a maximum of 1080P in quality if the original permits","supports":"MP4 resolution limit"},{"id":"s39","url":"https://bunny.net/docs/billing/billing-history","title":"Billing History & Invoices","publisher":"vendor","quote":"For payments made via PayPal or card, click Download invoice to get a PDF invoice for your records.","supports":"downloading PDF invoices"},{"id":"s40","url":"https://bunny.net/docs/account/close-account","title":"Close Account","publisher":"vendor","quote":"Get in touch before you go.","supports":"the help page invites contact before closing"},{"id":"s41","url":"https://bunny.net/docs/billing/add-funds","title":"Add Funds","publisher":"vendor","quote":"they are removed at the end of your trial period and any unused balance is not carried over","supports":"trial credits are removed at the end of the trial"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["The docs don't say how to turn off Auto-Recharge or remove a saved payment method","The dashboard steps for deleting a Stream video or video library aren't on bunny.net's help pages","It isn't stated whether a final usage charge is taken when the account closes, or what happens to a negative balance on closing","Whether team members can close the account isn't stated","How long services run after closing isn't stated","Enterprise and contract terms for Stream aren't on bunny.net's public pages"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Added a route to stop Stream charges without closing the account: delete videos and libraries (storage bills per GB while they exist), and contact support to turn off Enterprise DRM ($99 a month per library)","Added that the $1 monthly minimum applies only while the account has active zones, and that you stay liable for charges made on a negative balance","Removed the 14-day free trial from ways to pay less (a trial isn't a way to keep the service); trial credits are removed at the end of the trial","Added MP4 Fallback downloads and PDF invoices as exports; added the documented reason step as the retention step","Re-checked the close-account steps, refund and negative-balance facts against bunny.net's docs and Terms; confirmed"]}},"page":"https://stackcut.io/cancel/bunny_stream","json":"https://stackcut.io/exits/bunny_stream.json","evidence":{"packet_revision":"1a40481405d86e3dad4c952bd4c8f997ce35f98a7c61d345617e00c19973339b","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"bunny-stream--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"bunny-stream--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"buzzsprout","name":"Buzzsprout","category":"design_creative","website":"https://www.buzzsprout.com","domains":["buzzsprout.com"],"summary":"The podcast's owner cancels by deleting: Settings, Podcast Settings, Delete Podcast tab, tick the Terms of Cancelation, then Delete this Podcast and ALL its Data Now. Everything goes immediately, feed and listings included. To stay online for $5 a month, use the Archive plan; moving hosts, redirect the feed first.","routes":[{"channel":"direct_web","label":"Delete a podcast (cancels its plan)","applies_to":"Buzzsprout podcast hosting plans, monthly or annual, one podcast at a time","who":"The podcast's Owner, signed in to Buzzsprout","method":"self_serve","start_url":null,"steps":[{"do":"Optional but recommended: back up first in Settings, Podcast Settings, Backup tab","expect":null},{"do":"Go to the Settings menu, click Podcast Settings, then the Delete Podcast tab","expect":"the Terms of Cancelation"},{"do":"Review the Terms of Cancelation and check the box","expect":null},{"do":"Click Delete this Podcast and ALL its Data Now","expect":null},{"do":"If the account has several podcasts, switch with the My Podcasts tab and delete each one individually","expect":null}],"confirm_by":null,"effective":"Immediately: the account and all its content are deleted when you cancel, and can't be recovered","notice":null,"refund":"Billed monthly in advance, with no refunds or credits for partial months; Buzzsprout's refund policy offers to refund the last charge if you meant to cancel but forgot (email within a few days) or if it isn't working out after a few months. Ask through the Get Help link in your account","fees":"You remain liable for all charges up to cancellation, including the full monthly charge for the month you cancel","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s14","s41","s42","s45"]},{"channel":"direct_web","label":"Moving hosts: redirect, then downgrade","applies_to":"Podcasts moving to another host, which should keep their listeners and directory listings","who":"The account holder, signed in to Buzzsprout","method":"self_serve","start_url":null,"steps":[{"do":"Create an account with the new host and import the podcast there","expect":"a new RSS feed"},{"do":"In Buzzsprout, go to Settings, Podcast Settings, and select the Redirect tab","expect":null},{"do":"Check the confirmation box and press Redirect RSS Feed and Downgrade to the Buzzsprout Free Plan; repeat for each podcast","expect":null},{"do":"Keep the account active for at least three weeks, then stay on the free plan or cancel","expect":null}],"confirm_by":null,"effective":"The account is set to downgrade to the free plan when the current cycle finishes","notice":null,"refund":null,"fees":null,"source_ids":["s15","s16","s17","s18","s19","s20"]}],"pay_less":[{"type":"pause","what":"Archive plan: $5 a month keeps the podcast and episodes online and listed in directories, with no monthly upload allowance (uploads cost $5 an hour). The Owner switches in Settings, Podcast Settings, Archive tab, Move Podcast to Archive Plan","evidence":"documented","source_ids":["s21","s22","s23","s24","s43","s44"]},{"type":"free_plan","what":"Free plan: two hours of uploads each cycle, but each episode is hosted for only 90 days, then removed from your RSS feed and podcast apps (kept in a safety net for another 90 days)","evidence":"documented","source_ids":["s25","s26","s27","s28"]}],"export":[{"data":"The whole podcast: episode audio files, artwork, RSS feed and transcripts","how":"Go to Settings, Podcast Settings and select the Backup tab","format":"Audio in a zipped file (a link is emailed when ready, usually within 10 to 15 minutes; episode artwork is inside each MP3), podcast artwork as a JPEG, the feed as a .rss file, transcripts as one TXT file","limits":"Do it before deleting: a deleted podcast can't be recovered","source_ids":["s29","s30","s31","s32","s33","s1"]},{"data":"Your listeners, subscribers and directory listings","how":"Redirect the RSS feed to the new host (Settings, Podcast Settings, Redirect tab) before cancelling","format":null,"limits":"Redirect each podcast individually, and keep the account active for at least three weeks after redirecting","source_ids":["s16","s19","s20"]},{"data":"Personal data","how":"Email privacyshield@buzzsprout.com for help with an export or deletion of personal data","format":null,"limits":null,"source_ids":["s34"]}],"after_cancel":{"access_until":"None: cancelling deletes the account and its content immediately","data_kept":"Nothing: the account and all its content are deleted on cancellation and can't be recovered","you_lose":["Your episodes in podcast directories, including Apple Podcasts","The RSS feed and all its data","All analytics in your Buzzsprout account","Your directory listings and all subscribers and followers there","Supporters' Buzzsprout Subscriptions, which end"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancelling is deleting: the podcast, feed, stats and listings go at once and permanently. To stop most of the cost but keep the show online, use the $5-a-month Archive plan instead","Moving to another host? Redirect the feed first, keep the account active for three weeks, then cancel, or listeners and listings are lost","Back up before deleting (Settings, Podcast Settings, Backup)","No refunds for partial months, but if the user meant to cancel and forgot, emailing within a few days can get the last charge refunded","On the free plan, episodes drop out of the feed 90 days after upload"]},"sources":[{"id":"s1","url":"https://www.buzzsprout.com/help/46-cancel-my-buzzsprout-account","title":"How do I cancel my Buzzsprout account?","publisher":"vendor","quote":"You can do this by going to Settings > Podcast Settings > Backup.","supports":"back up before deleting"},{"id":"s2","url":"https://www.buzzsprout.com/help/46-cancel-my-buzzsprout-account","title":"How do I cancel my Buzzsprout account?","publisher":"vendor","quote":"Go to the Settings menu in your Buzzsprout account.","supports":"where the flow starts"},{"id":"s3","url":"https://www.buzzsprout.com/help/46-cancel-my-buzzsprout-account","title":"How do I cancel my Buzzsprout account?","publisher":"vendor","quote":"Click on the Podcast Settings and then the Delete Podcast tab.","supports":"the Delete Podcast tab"},{"id":"s4","url":"https://www.buzzsprout.com/help/46-cancel-my-buzzsprout-account","title":"How do I cancel my Buzzsprout account?","publisher":"vendor","quote":"Review the Terms of Cancelation and check the box.","supports":"the confirmation checkbox"},{"id":"s5","url":"https://www.buzzsprout.com/help/46-cancel-my-buzzsprout-account","title":"How do I cancel my Buzzsprout account?","publisher":"vendor","quote":"Click Delete this Podcast and ALL its Data Now.","supports":"the final button"},{"id":"s6","url":"https://www.buzzsprout.com/help/46-cancel-my-buzzsprout-account","title":"How do I cancel my Buzzsprout account?","publisher":"vendor","quote":"If you are deleting multiple podcasts, you'll need to delete each podcast individually.","supports":"delete each podcast"},{"id":"s7","url":"https://www.buzzsprout.com/help/46-cancel-my-buzzsprout-account","title":"How do I cancel my Buzzsprout account?","publisher":"vendor","quote":"Deleting your podcast is permanent and cannot be reversed!","supports":"deletion is permanent"},{"id":"s8","url":"https://www.buzzsprout.com/tos","title":"Buzzsprout Terms of Service","publisher":"vendor","quote":"Your account and all of its Content will be deleted immediately upon your cancellation of the Service.","supports":"cancelling deletes everything at once"},{"id":"s9","url":"https://www.buzzsprout.com/tos","title":"Buzzsprout Terms of Service","publisher":"vendor","quote":"This information can NOT be recovered once it has been deleted.","supports":"no recovery"},{"id":"s10","url":"https://www.buzzsprout.com/tos","title":"Buzzsprout Terms of Service","publisher":"vendor","quote":"The Service is billed in advance for each month, and is non-refundable. There will be no refunds or credits for partial months of service.","supports":"billing and refunds"},{"id":"s11","url":"https://www.buzzsprout.com/tos","title":"Buzzsprout Terms of Service","publisher":"vendor","quote":"You will remain liable for all charges accrued up to that time, including full monthly charges for the month which you discontinued service.","supports":"the charge for the month you cancel"},{"id":"s12","url":"https://www.buzzsprout.com/refunds","title":"Refunds done right","publisher":"vendor","quote":"If you meant to cancel your account, but forgot. Email within a few days and we'll refund the last charge.","supports":"refund if you forgot to cancel"},{"id":"s13","url":"https://www.buzzsprout.com/refunds","title":"Refunds done right","publisher":"vendor","quote":"If you tried Buzzsprout for a few months but it's not working out. We can refund your last charge and help you move","supports":"refund if it isn't working out"},{"id":"s14","url":"https://www.buzzsprout.com/tos","title":"Buzzsprout Terms of Service","publisher":"vendor","quote":"Refunds are processed according to our refunds done right policy.","supports":"the refund policy applies"},{"id":"s15","url":"https://www.buzzsprout.com/help/9-transfer-away-from-buzzsprout","title":"How do I transfer my podcast away from Buzzsprout?","publisher":"vendor","quote":"go to the Settings > Podcast Settings menu in the top right-hand corner of your page and select the Redirect tab","supports":"where to redirect"},{"id":"s16","url":"https://www.buzzsprout.com/help/9-transfer-away-from-buzzsprout","title":"How do I transfer my podcast away from Buzzsprout?","publisher":"vendor","quote":"Check the confirmation box, and press Redirect RSS Feed and Downgrade to the Buzzsprout Free Plan","supports":"the redirect button"},{"id":"s17","url":"https://www.buzzsprout.com/help/9-transfer-away-from-buzzsprout","title":"How do I transfer my podcast away from Buzzsprout?","publisher":"vendor","quote":"the system will automatically set your account up to be downgraded to the free plan when your current cycle finishes","supports":"the downgrade at cycle end"},{"id":"s18","url":"https://www.buzzsprout.com/help/9-transfer-away-from-buzzsprout","title":"How do I transfer my podcast away from Buzzsprout?","publisher":"vendor","quote":"After those three weeks, you are welcome to remain on the free plan or cancel your Buzzsprout account","supports":"cancel after three weeks"},{"id":"s19","url":"https://www.buzzsprout.com/help/9-transfer-away-from-buzzsprout","title":"How do I transfer my podcast away from Buzzsprout?","publisher":"vendor","quote":"We recommend that you keep your Buzzsprout account active for at least three weeks following the redirect","supports":"keep the account active after redirecting"},{"id":"s20","url":"https://www.buzzsprout.com/help/9-transfer-away-from-buzzsprout","title":"How do I transfer my podcast away from Buzzsprout?","publisher":"vendor","quote":"If you have multiple podcasts on your Buzzsprout account, then you will need to individually redirect each feed","supports":"redirect each podcast"},{"id":"s21","url":"https://www.buzzsprout.com/help/164-archive-plan","title":"Can I pause my podcast? (Archive plan)","publisher":"vendor","quote":"The Archive plan keeps your podcast and episodes online and hosted for just $5 per month.","supports":"the Archive plan"},{"id":"s22","url":"https://www.buzzsprout.com/help/164-archive-plan","title":"Can I pause my podcast? (Archive plan)","publisher":"vendor","quote":"Head to Settings > Podcast Settings in the menu at the top right of your account. Click the Archive tab. Select Move Podcast to Archive Plan, and you're all set!","supports":"how to switch to Archive"},{"id":"s23","url":"https://www.buzzsprout.com/help/164-archive-plan","title":"Can I pause my podcast? (Archive plan)","publisher":"vendor","quote":"You will need to be listed as the Owner on your account to make this switch.","supports":"only the Owner can switch"},{"id":"s24","url":"https://www.buzzsprout.com/help/164-archive-plan","title":"Can I pause my podcast? (Archive plan)","publisher":"vendor","quote":"You won't have a monthly upload allowance.","supports":"Archive plan limit"},{"id":"s25","url":"https://www.buzzsprout.com/help/231-what-is-included-in-the-free-plan","title":"What is included in the free plan?","publisher":"vendor","quote":"On the free plan, you'll be able to upload two hours of content each cycle.","supports":"free plan uploads"},{"id":"s26","url":"https://www.buzzsprout.com/help/231-what-is-included-in-the-free-plan","title":"What is included in the free plan?","publisher":"vendor","quote":"We'll host any episodes you upload for 90 days.","supports":"free plan hosting period"},{"id":"s27","url":"https://www.buzzsprout.com/help/231-what-is-included-in-the-free-plan","title":"What is included in the free plan?","publisher":"vendor","quote":"When this happens, it is removed from your RSS feed and any podcast apps where your show is listed.","supports":"expired episodes leave the feed"},{"id":"s28","url":"https://www.buzzsprout.com/help/231-what-is-included-in-the-free-plan","title":"What is included in the free plan?","publisher":"vendor","quote":"We'll keep them in a safety net for another 90 days before permanent removal.","supports":"the safety net"},{"id":"s29","url":"https://www.buzzsprout.com/help/196-backing-up-your-podcast","title":"Backing up your podcast","publisher":"vendor","quote":"go to Settings > Podcast Settings in the upper right-hand corner of your Buzzsprout account and select the Backup tab","supports":"where to back up"},{"id":"s30","url":"https://www.buzzsprout.com/help/196-backing-up-your-podcast","title":"Backing up your podcast","publisher":"vendor","quote":"back up your entire podcast, including your episode audio files, artwork, RSS feed, and transcripts","supports":"what the backup covers"},{"id":"s31","url":"https://www.buzzsprout.com/help/196-backing-up-your-podcast","title":"Backing up your podcast","publisher":"vendor","quote":"compress all your audio files into a zipped file and email you with a link once it's ready","supports":"audio backup format and delivery"},{"id":"s32","url":"https://www.buzzsprout.com/help/196-backing-up-your-podcast","title":"Backing up your podcast","publisher":"vendor","quote":"we will download a .rss file to your computer","supports":"feed backup format"},{"id":"s33","url":"https://www.buzzsprout.com/help/196-backing-up-your-podcast","title":"Backing up your podcast","publisher":"vendor","quote":"This will download one text file (TXT) to your computer that includes all of your episode transcripts","supports":"transcript backup format"},{"id":"s34","url":"https://www.buzzsprout.com/policies_summary","title":"Buzzsprout policies summary","publisher":"vendor","quote":"For help performing an export and/or deletion of personal data please email us at privacyshield@buzzsprout.com.","supports":"personal data export"},{"id":"s35","url":"https://www.buzzsprout.com/help/46-cancel-my-buzzsprout-account","title":"How do I cancel my Buzzsprout account?","publisher":"vendor","quote":"Delete your RSS feed and all its data","supports":"the feed is deleted"},{"id":"s36","url":"https://www.buzzsprout.com/help/46-cancel-my-buzzsprout-account","title":"How do I cancel my Buzzsprout account?","publisher":"vendor","quote":"Delete all your analytics from within your Buzzsprout account","supports":"analytics are deleted"},{"id":"s37","url":"https://www.buzzsprout.com/help/46-cancel-my-buzzsprout-account","title":"How do I cancel my Buzzsprout account?","publisher":"vendor","quote":"Cancel all of your subscribers/followers on the directories","supports":"followers are lost"},{"id":"s38","url":"https://www.buzzsprout.com/help/46-cancel-my-buzzsprout-account","title":"How do I cancel my Buzzsprout account?","publisher":"vendor","quote":"End the subscriptions of any supporters through Buzzsprout Subscriptions","supports":"supporter subscriptions end"},{"id":"s39","url":"https://www.buzzsprout.com/help/234-do-you-have-annual-plans","title":"Do you have annual plans?","publisher":"vendor","quote":"Yes! We offer several plans that bill annually, and we'll walk through each option here.","supports":"annual plans exist"},{"id":"s40","url":"https://www.buzzsprout.com/help/225-managing-your-subscription","title":"Managing your subscription","publisher":"vendor","quote":"When you head to Settings > Subscription in your account, you can view and manage your Buzzsprout subscription!","supports":"where the plan is managed"},{"id":"s41","url":"https://www.buzzsprout.com/help/46-cancel-my-buzzsprout-account","title":"How do I cancel my Buzzsprout account?","publisher":"vendor","quote":"If you are the owner of your podcast, you can log in and follow these steps to cancel","supports":"only the owner cancels"},{"id":"s42","url":"https://www.buzzsprout.com/help/225-managing-your-subscription","title":"Managing your subscription","publisher":"vendor","quote":"Only the owner will be able to see all subscription pages.","supports":"only the owner manages the subscription"},{"id":"s43","url":"https://www.buzzsprout.com/help/164-archive-plan","title":"Can I pause my podcast? (Archive plan)","publisher":"vendor","quote":"upload episodes for an additional $5/hour","supports":"uploads on the Archive plan"},{"id":"s44","url":"https://www.buzzsprout.com/help/164-archive-plan","title":"Can I pause my podcast? (Archive plan)","publisher":"vendor","quote":"your listings will stay live on all directories","supports":"listings stay live on the Archive plan"},{"id":"s45","url":"https://www.buzzsprout.com/refunds","title":"Refunds done right","publisher":"vendor","quote":"To request a refund, just click the \"Get Help\" link from your account and let us know what's going on.","supports":"how to ask for a refund"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Buzzsprout's pricing page couldn't be checked, so monthly prices and whether annual plans cost less aren't confirmed","Whether the Buzzsprout mobile apps sell plans through Apple or Google isn't documented in the pages read","The Terms still name an older My Account > Cancel Your Account menu; the current help article's steps are used","How deleting a podcast part-way through an annual plan is billed or refunded isn't documented (the Terms describe monthly billing)"],"review":{"by":"stackcut-review","on":"2026-10-07","result":"partial","notes":["Historical 2026-09-29 review (fixed) retained: who: the cancel article says the podcast's owner cancels, and only the owner sees the subscription pages; refund: added how to ask (the Get Help link in your account); Archive plan: added quotes for $5-an-hour uploads and listings staying live; Summary trimmed to 50 words and names the owner; Added to unverified: how an annual plan is refunded when the podcast is deleted mid-term","Scoped follow-up of the Archive plan help page only (s21-s24, s43-s44); the packet-wide checked_on remains 2026-09-29. The Archive navigation still matches; the current sentence continues with ‘and you're all set!’ and separately says the account Owner must make this switch (s23). Archive price, upload allowance and listing claims on this page remain supported. Other source pages and account flows were not rechecked."]}},"stackcut":{"vendor_id":"buzzsprout","name":"Buzzsprout","recipes":[{"id":"replace-buzzsprout","title":"Podcast hosting","best_year_one_net":-1244}]},"page":"https://stackcut.io/cancel/buzzsprout","json":"https://stackcut.io/exits/buzzsprout.json","evidence":{"packet_revision":"959b653687701868f33dbe76faa8befdbed78b5de8b6c958ddb092e0801433c6","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"buzzsprout--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"buzzsprout--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"calendly","name":"Calendly","category":"productivity","website":"https://calendly.com","domains":["calendly.com"],"summary":"Downgrade the paid account to Free on your account's billing page, or ask Calendly Support; it takes effect at the end of the current term. Invoice-billed and Enterprise customers must give 30 days' written notice before the term ends or it renews automatically. Fees are non-refundable.","routes":[{"channel":"direct_web","label":"Card-billed plans","applies_to":"Calendly Paid Accounts billed through the account's billing page (not by invoice, not Enterprise)","who":"The Customer who holds the Paid Account, with access to its billing page","method":"self_serve","start_url":null,"steps":[{"do":"Sign in and open your account's billing page","expect":null},{"do":"Downgrade the Paid Account to a Free Account (or choose a lower Plan Tier, or fewer licenses)","expect":null},{"do":"If you can't make the change there, contact Calendly Support and ask for the downgrade","expect":null}],"confirm_by":null,"effective":"At the end of the current Initial or Renewal Subscription Term, unless Calendly decides otherwise; the account then continues as a Free Account","notice":null,"refund":"Fees are non-cancellable and non-refundable","fees":null,"source_ids":["s1","s2","s3","s4"]},{"channel":"sales_contract","applies_to":"Calendly plans billed by invoice, and the Calendly Enterprise Plan Tier","who":"The customer's admin, in writing","method":"contact_sales","start_url":null,"steps":[{"do":"At least 30 days before the end of the current subscription term, send Calendly written notice that you won't renew: legal notices go to legal@calendly.com, other notices to Calendly Support","expect":null}],"confirm_by":null,"effective":"At the end of the current Initial or Renewal Subscription Term","notice":"Thirty (30) days' written notice before the end of the current Initial or Renewal Subscription Term; otherwise the plan renews automatically for a term of the same length, and a renewal may include a price increase of CPI + 3%. An emailed notice counts as given the day after it is sent","refund":"Fees are non-cancellable and non-refundable","fees":"On termination, all outstanding payment obligations become due immediately","source_ids":["s5","s6","s7","s8","s9","s4","s10","s13"]}],"pay_less":[{"type":"free_plan","what":"Downgrade the Paid Account to a Free Account instead of deleting it; the change applies at the end of the current term","evidence":"documented","source_ids":["s1","s3"]},{"type":"downgrade","what":"Switch to a different (cheaper) Plan Tier from the billing page or through Calendly Support; it applies at the end of the current term; invoice-billed and Enterprise customers must request it in writing 30 days before the term ends","evidence":"documented","source_ids":["s1","s2","s3","s5","s6","s14"]},{"type":"seat_reduction","what":"Reduce the number of licenses in the Paid Account from the billing page or through Calendly Support; it applies at the end of the current term; invoice-billed and Enterprise customers must request it in writing 30 days before the term ends","evidence":"documented","source_ids":["s1","s2","s3","s5","s6","s14"]}],"after_cancel":{"access_until":"The end of the current subscription term; then the account continues as a Free Account","data_kept":null,"you_lose":["Paid-plan features at the end of the term, when the account becomes a Free Account","Everything in the account at once if you delete it: deletion takes effect immediately"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Invoice-billed and Enterprise customers must give written notice at least 30 days before the term ends to cancel, change Plan Tier or reduce licenses, or the plan renews automatically for the same length","A renewal may include a price increase of CPI + 3%","Downgrading is not deleting: a downgrade waits for the end of the term, while a request to delete the account takes effect immediately","Calendly may terminate extra Free Accounts, and Free Accounts inactive for over six months"]},"sources":[{"id":"s1","url":"https://calendly.com/legal/customer-terms-conditions","title":"Customer Terms and Conditions","publisher":"vendor","quote":"You may request to downgrade a Paid Account to a Free Account switch to a different Plan Tier, or to reduce the number of licenses in your Paid Account","supports":"downgrading, changing tier or reducing licenses"},{"id":"s2","url":"https://calendly.com/legal/customer-terms-conditions","title":"Customer Terms and Conditions","publisher":"vendor","quote":"by accessing the billing page of your account or by contacting Calendly Support","supports":"where the change is made"},{"id":"s3","url":"https://calendly.com/legal/customer-terms-conditions","title":"Customer Terms and Conditions","publisher":"vendor","quote":"whereby such request will be effective as of the end of the then-current Initial or Renewal Subscription Term, unless otherwise determined by Calendly.","supports":"when a downgrade takes effect"},{"id":"s4","url":"https://calendly.com/legal/customer-terms-conditions","title":"Customer Terms and Conditions","publisher":"vendor","quote":"Fees are non-cancellable and non-refundable","supports":"no refunds"},{"id":"s5","url":"https://calendly.com/legal/customer-terms-conditions","title":"Customer Terms and Conditions","publisher":"vendor","quote":"If you are billed via invoice, or are on the Calendly Enterprise Plan Tier","supports":"who the notice rule covers"},{"id":"s6","url":"https://calendly.com/legal/customer-terms-conditions","title":"Customer Terms and Conditions","publisher":"vendor","quote":"you must provide Calendly with thirty (30) days' written notice prior to the end of the then-current Initial or Renewal Subscription Term","supports":"the 30-day notice"},{"id":"s7","url":"https://calendly.com/legal/customer-terms-conditions","title":"Customer Terms and Conditions","publisher":"vendor","quote":"The Services shall automatically renew for successive Renewal Subscription Terms for a term length equal to the previous subscription period.","supports":"automatic renewal"},{"id":"s8","url":"https://calendly.com/legal/customer-terms-conditions","title":"Customer Terms and Conditions","publisher":"vendor","quote":"Each Renewal Subscription Term may also include a renewal price increase","supports":"renewal price increases"},{"id":"s9","url":"https://calendly.com/legal/customer-terms-conditions","title":"Customer Terms and Conditions","publisher":"vendor","quote":"For Calendly, any legal notices shall be sent to legal@calendly.com and any non-legal notices shall be sent to Calendly Support.","supports":"where notices go"},{"id":"s10","url":"https://calendly.com/legal/customer-terms-conditions","title":"Customer Terms and Conditions","publisher":"vendor","quote":"all outstanding payment obligations under these Customer Terms will become due immediately","supports":"fees due on termination"},{"id":"s11","url":"https://calendly.com/legal/customer-terms-conditions","title":"Customer Terms and Conditions","publisher":"vendor","quote":"Any request to delete a Calendly account completely will be effective immediately (unless otherwise determined by Calendly).","supports":"account deletion is immediate"},{"id":"s12","url":"https://calendly.com/legal/customer-terms-conditions","title":"Customer Terms and Conditions","publisher":"vendor","quote":"Calendly reserves the right to terminate any additional Free Accounts set up by you and any Free Accounts that have been inactive for over six (6) months.","supports":"inactive Free Accounts can be closed"},{"id":"s13","url":"https://calendly.com/legal/customer-terms-conditions","title":"Customer Terms and Conditions","publisher":"vendor","quote":"A notice will be deemed to have been duly given the day after it is successfully sent via email.","supports":"when an emailed notice counts"},{"id":"s14","url":"https://calendly.com/legal/customer-terms-conditions","title":"Customer Terms and Conditions","publisher":"vendor","quote":"of any requests for changes to (i) your Plan Tier, (ii) the number of licenses in your account","supports":"the 30-day notice also covers tier changes and license reductions"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Calendly's help center (help.calendly.com) and the answers in its pricing FAQ couldn't be read, so the exact billing-page menus and buttons, which roles (owner or admin) can change billing, what the Free plan keeps and how to export data aren't confirmed","Whether Calendly's mobile apps sell subscriptions through Apple or Google isn't confirmed (the App Store link in Calendly's help center leads to a missing page)","How long data is kept after downgrading or deleting the account is not stated in the Customer Terms or the Privacy Notice","Whether the downgrade flow asks for a reason or shows an offer is not documented on the pages read"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["Pay less: invoice-billed and Enterprise customers need 30 days' written notice for tier changes and license reductions too (s14)","Contract route: an emailed notice counts as given the day after it is sent (s13)","Renewal, CPI + 3% increase, non-refundable fees and immediate deletion re-checked in the Customer Terms; help-center steps still unconfirmed"]}},"stackcut":{"vendor_id":"calendly","name":"Calendly","recipes":[{"id":"booking-page","title":"Basic appointment booking","best_year_one_net":119}]},"page":"https://stackcut.io/cancel/calendly","json":"https://stackcut.io/exits/calendly.json","evidence":{"packet_revision":"6703d340b6e7a6064905bed35ad04622a584207b4f191cfbb77e82d26b0cfeb9","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"calendly--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"calendly--sales-contract--r2","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"calm","name":"Calm","category":"health_fitness","website":"https://www.calm.com","domains":["calm.com"],"summary":"On calm.com: profile icon, Settings, Manage Subscription, Cancel Subscription. Apple, Google Play and Samsung Health subscriptions cancel in those apps; Family Plans only by the admin on the website. Premium lasts to the period's end. Cancelling doesn't refund; Calm.com and Google Play purchases may be refunded within 30 days.","routes":[{"channel":"direct_web","applies_to":"Calm Premium subscriptions and trials bought on calm.com (including Family Plans, which only the Family Admin can cancel)","who":"The account holder (for a Family Plan, the Calm Premium Family Admin), logged in on the web","method":"self_serve","start_url":"https://www.calm.com/profile/manage-subscription","steps":[{"do":"Log in to your Calm account in a web browser","expect":null},{"do":"Click your profile icon at the top right, then Settings, then Manage Subscription","expect":"Cancel Subscription"},{"do":"Click Cancel Subscription and follow the prompts","expect":null}],"confirm_by":null,"effective":"You keep full Premium access until the end of the current billing or trial period","notice":null,"refund":"Cancelling does not refund automatically. Calm.com purchases can be refunded within 30 days through Calm's refund form; Lifetime memberships, gift cards, Family Plans and Enterprise Plans are not eligible","fees":null,"source_ids":["s1","s2","s3","s4","s6","s7","s11","s12"]},{"channel":"apple_app_store","applies_to":"Calm subscriptions bought with an Apple ID in the iOS app (billed by Apple)","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":"https://account.apple.com/account/manage/section/subscriptions","steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then Calm","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription (you may need to scroll down)","expect":null}],"confirm_by":"In Subscriptions there is no Cancel button, or an expiration message in red text","effective":"You keep full Premium access until the end of the current billing or trial period","notice":"Turn off auto-renew at least 24 hours before the end of the current subscription period","refund":"Calm can't process refunds for Apple purchases; request one from Apple","fees":null,"source_ids":["s4","s8","s13","s16","s17","s18"]},{"channel":"google_play","applies_to":"Calm subscriptions bought through the Google Play Store","who":"The Google Account that bought the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to your subscriptions in Google Play, signed in to the Google Account that pays","expect":"Calm"},{"do":"Next to Calm, click Manage, then Cancel subscription","expect":"a confirmation pop-up asking for a reason"},{"do":"Select a reason, then click Continue","expect":null}],"confirm_by":null,"effective":"You keep full Premium access until the end of the current billing or trial period","notice":null,"refund":"Google Play purchases can be refunded within 30 days; Calm Support handles the request","fees":null,"source_ids":["s4","s5","s9","s14","s19","s20"]},{"channel":"reseller_or_partner","label":"Bought through Samsung Health","applies_to":"Calm subscriptions bought through Samsung Health","who":"The Samsung Health user who subscribed","method":"self_serve","start_url":null,"steps":[{"do":"Open the Calm app within Samsung Health","expect":null},{"do":"Tap the three dots in the upper right corner of the screen","expect":"Subscription"},{"do":"Choose Subscription from the menu, then follow the instructions to cancel","expect":null}],"confirm_by":null,"effective":"You keep premium content until the subscription's expiration date","notice":null,"refund":null,"fees":null,"source_ids":["s21","s22","s23","s24","s25"]}],"pay_less":[{"type":"annual_billing","what":"The yearly subscription is $69.99 a year against $14.99 a month on the monthly plan (App Store prices)","evidence":"documented","source_ids":["s15"]}],"export":[],"after_cancel":{"access_until":"The end of the current billing or trial period","data_kept":null,"you_lose":["Calm Premium content once the billing or trial period ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancel where you bought it: check the purchase confirmation email or payment history for Apple or Google","Family Plans can only be cancelled by the Family Admin on Calm's website, not in the app","Cancelling does not refund; ask for a refund separately within 30 days (Calm.com and Google Play purchases)"]},"sources":[{"id":"s1","url":"https://support.calm.com/hc/en-us/articles/115002473607-How-to-Cancel-Your-Subscription-or-Free-Trial","title":"How to Cancel Your Subscription or Free Trial","publisher":"vendor","quote":"Log in to your Calm account on a web browser.","supports":"cancel on the web"},{"id":"s2","url":"https://support.calm.com/hc/en-us/articles/115002473607-How-to-Cancel-Your-Subscription-or-Free-Trial","title":"How to Cancel Your Subscription or Free Trial","publisher":"vendor","quote":"Click your profile icon in the top-right corner.","supports":"where the web flow starts"},{"id":"s3","url":"https://support.calm.com/hc/en-us/articles/115002473607-How-to-Cancel-Your-Subscription-or-Free-Trial","title":"How to Cancel Your Subscription or Free Trial","publisher":"vendor","quote":"Click Cancel Subscription and follow the prompts.","supports":"the web cancel step"},{"id":"s4","url":"https://support.calm.com/hc/en-us/articles/115002473607-How-to-Cancel-Your-Subscription-or-Free-Trial","title":"How to Cancel Your Subscription or Free Trial","publisher":"vendor","quote":"Once you cancel, you'll continue to have full Premium access until the end of your current billing or trial period.","supports":"when access ends"},{"id":"s5","url":"https://support.calm.com/hc/en-us/articles/115002473607-How-to-Cancel-Your-Subscription-or-Free-Trial","title":"How to Cancel Your Subscription or Free Trial","publisher":"vendor","quote":"Refunds are available only for Calm.com and Google Play purchases within 30 days. For Apple subscriptions, please contact their support directly.","supports":"refund window by platform"},{"id":"s6","url":"https://support.calm.com/hc/en-us/articles/115002473607-How-to-Cancel-Your-Subscription-or-Free-Trial","title":"How to Cancel Your Subscription or Free Trial","publisher":"vendor","quote":"Canceling a subscription does not automatically generate a refund.","supports":"cancelling does not refund"},{"id":"s7","url":"https://support.calm.com/hc/en-us/articles/115002473607-How-to-Cancel-Your-Subscription-or-Free-Trial","title":"How to Cancel Your Subscription or Free Trial","publisher":"vendor","quote":"Calm Premium Family Plan subscriptions can only be canceled by the Calm Premium Family Admin through Calm's website, and not in the Calm app directly.","supports":"Family Plan cancellation"},{"id":"s8","url":"https://support.calm.com/hc/en-us/articles/115002473607-How-to-Cancel-Your-Subscription-or-Free-Trial","title":"How to Cancel Your Subscription or Free Trial","publisher":"vendor","quote":"If you subscribed using your Apple ID:","supports":"the Apple route"},{"id":"s9","url":"https://support.calm.com/hc/en-us/articles/115002473607-How-to-Cancel-Your-Subscription-or-Free-Trial","title":"How to Cancel Your Subscription or Free Trial","publisher":"vendor","quote":"If you purchased Calm through the Google Play Store:","supports":"the Google Play route"},{"id":"s10","url":"https://support.calm.com/hc/en-us/articles/115002473607-How-to-Cancel-Your-Subscription-or-Free-Trial","title":"How to Cancel Your Subscription or Free Trial","publisher":"vendor","quote":"Check your purchase confirmation email or payment history.","supports":"how to find who bills you"},{"id":"s11","url":"https://support.calm.com/hc/en-us/articles/360008240974-Calm-App-Refund-Policy-How-to-Get-Your-Money-Back","title":"Calm App Refund Policy: How to Get Your Money Back","publisher":"vendor","quote":"Lifetime memberships, gift cards of any length via Calm.com/Apple/Google Play, Calm Premium Family Plans, and Enterprise Plans are not eligible for a refund.","supports":"refund exclusions"},{"id":"s12","url":"https://support.calm.com/hc/en-us/articles/360008240974-Calm-App-Refund-Policy-How-to-Get-Your-Money-Back","title":"Calm App Refund Policy: How to Get Your Money Back","publisher":"vendor","quote":"If you purchased your subscription directly from Calm.com, you can request a refund within 30 days of purchase.","supports":"Calm.com refunds"},{"id":"s13","url":"https://support.calm.com/hc/en-us/articles/360008240974-Calm-App-Refund-Policy-How-to-Get-Your-Money-Back","title":"Calm App Refund Policy: How to Get Your Money Back","publisher":"vendor","quote":"If your subscription was purchased through Apple, Calm isn't able to process the refund directly.","supports":"Apple refunds"},{"id":"s14","url":"https://support.calm.com/hc/en-us/articles/360008240974-Calm-App-Refund-Policy-How-to-Get-Your-Money-Back","title":"Calm App Refund Policy: How to Get Your Money Back","publisher":"vendor","quote":"If you subscribed through Google Play, our Calm Support team can assist you.","supports":"Google Play refunds"},{"id":"s15","url":"https://apps.apple.com/us/app/calm/id571800810","title":"Calm on the App Store (description by Calm)","publisher":"platform","quote":"Calm offers an auto-renewing monthly subscription at $14.99/month and an auto-renewing yearly subscription at $69.99/year","supports":"monthly and yearly prices"},{"id":"s16","url":"https://apps.apple.com/us/app/calm/id571800810","title":"Calm on the App Store (description by Calm)","publisher":"platform","quote":"Subscriptions automatically renew unless auto-renew is turned off at least 24-hours before the end of the current subscription period.","supports":"Apple notice"},{"id":"s17","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"s18","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"s19","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"the Google Play steps"},{"id":"s20","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.","supports":"the reason pop-up before the final step"},{"id":"s21","url":"https://support.calm.com/hc/en-us/articles/360019313334-Canceling-a-Calm-App-Subscription-through-Samsung-Health","title":"Canceling a Calm App Subscription through Samsung Health","publisher":"vendor","quote":"Open your Calm app within Samsung Health","supports":"where the Samsung Health flow starts"},{"id":"s22","url":"https://support.calm.com/hc/en-us/articles/360019313334-Canceling-a-Calm-App-Subscription-through-Samsung-Health","title":"Canceling a Calm App Subscription through Samsung Health","publisher":"vendor","quote":"Tap the three dots in the upper right corner of the screen","supports":"the Samsung Health menu step"},{"id":"s23","url":"https://support.calm.com/hc/en-us/articles/360019313334-Canceling-a-Calm-App-Subscription-through-Samsung-Health","title":"Canceling a Calm App Subscription through Samsung Health","publisher":"vendor","quote":"Choose \"Subscription\" from the menu","supports":"the Samsung Health subscription step"},{"id":"s24","url":"https://support.calm.com/hc/en-us/articles/360019313334-Canceling-a-Calm-App-Subscription-through-Samsung-Health","title":"Canceling a Calm App Subscription through Samsung Health","publisher":"vendor","quote":"Follow the instructions here for canceling your subscription.","supports":"the final Samsung Health step"},{"id":"s25","url":"https://support.calm.com/hc/en-us/articles/360019313334-Canceling-a-Calm-App-Subscription-through-Samsung-Health","title":"Canceling a Calm App Subscription through Samsung Health","publisher":"vendor","quote":"You will continue to have access to premium content until the subscription's expiration date.","supports":"when a Samsung Health cancellation takes effect"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["How to confirm a web cancellation (email or status) and whether the flow shows offers are not documented","Calm provided through an employer, health plan or another promotional partner (other than Samsung Health) was not researched","Refunds for subscriptions bought through Samsung Health are not documented","What Calm keeps after cancelling, and data export, were not researched"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Added a Samsung Health route from Calm's own help article, which the cancel page links (s21-s25)","Web route start_url now Calm's manage-subscription link from the help page","Summary now names Samsung Health"]}},"page":"https://stackcut.io/cancel/calm","json":"https://stackcut.io/exits/calm.json","evidence":{"packet_revision":"3c102ee523ea8b8d38d639b6653c875f8047d7a18bc2121dcba3dbd0cc12e6b4","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"calm--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"calm--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"calm--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"calm--reseller-or-partner--r4","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"canny","name":"Canny","category":"productivity","website":"https://canny.io","domains":["canny.io"],"summary":"An Owner-level admin cancels at the very bottom of the Billing page in settings: pick a reason, then click Cancel subscription. Access lasts to the end of the billing cycle. Cancelling doesn't delete the workspace; deleting it (Delete tab) erases all data and needs the subscription cancelled first.","routes":[{"channel":"direct_web","label":"Cancel a paid plan","applies_to":"Paid Canny subscriptions managed on the Billing page","who":"An admin with Owner-level permissions","method":"self_serve","start_url":"https://canny.io/redirect?to=%2Fadmin%2Fsettings%2Fbilling","steps":[{"do":"Open the Billing page in your Canny general settings","expect":null},{"do":"Scroll to the very bottom of the page and choose the cancellation option","expect":"a prompt to select a reason and add comments"},{"do":"Select a reason, add any comments, then click Cancel subscription","expect":null}],"confirm_by":null,"effective":"You keep access to Canny through the end of the current billing cycle; the account is not deleted","notice":"No notice period is stated; the subscription renews automatically at the end of each billing cycle unless you cancel","refund":"Refund requests are considered case by case, at Canny's sole discretion","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8"]},{"channel":"sales_contract","label":"Business plan or cancel through support","applies_to":"Business plans set up through Canny sales or support, or any subscription whose renewal you want Canny support to cancel","who":"An Owner-level admin, through Canny support","method":"chat","start_url":null,"steps":[{"do":"Contact Canny's customer support team (start a chat) and ask to cancel your subscription renewal","expect":null}],"confirm_by":null,"effective":null,"notice":"No notice period is stated; the subscription renews automatically at the end of each billing cycle unless you cancel","refund":"Refund requests are considered case by case, at Canny's sole discretion","fees":null,"source_ids":["s9","s24","s7","s8","s34","s35"]},{"channel":"direct_web","label":"Delete the workspace","applies_to":"Any Canny workspace you want to remove permanently (a paid subscription must be cancelled first)","who":"An admin with the Owner-level admin role","method":"self_serve","start_url":"https://canny.io/redirect?to=%2Fadmin%2Fsettings%2Fcompany%2Fdelete","steps":[{"do":"Cancel any active paid subscription first","expect":null},{"do":"Go to the Delete tab in your Canny general settings and follow the instructions","expect":"a field for the workspace name and a box to acknowledge that data will be automatically deleted"},{"do":"Type the workspace name, tick the acknowledgement box, and confirm","expect":null}],"confirm_by":null,"effective":"Deletion is irreversible: all data is deleted and can't be undone","notice":null,"refund":null,"fees":null,"source_ids":["s12","s13","s14","s15","s16"]}],"pay_less":[{"type":"free_plan","what":"Select the Free plan on the Billing page instead of cancelling (Canny walks you through the adjustments): feedback from up to 25 tracked users, up to 5 Owner/Manager admins, and unlimited posts, boards and Contributor admin seats","evidence":"documented","source_ids":["s17","s18","s19","s20"]},{"type":"annual_billing","what":"Pro billed annually is $948/yr for 100 tracked users versus $99/mo month to month, a saving of at least $240 a year","evidence":"documented","source_ids":["s21","s22"]},{"type":"discount_program","what":"Discounts for non-profits and charities and for B2C or consumer products; start a chat to ask if you qualify","evidence":"documented","source_ids":["s23","s24"]}],"export":[{"data":"Posts from the classic feedback view (CSV rows include post title and detail, vote score, comment count, status, tags, author, category, owner and more) and voter lists for items in that view","how":"For accounts that still have the classic feedback view: use Settings > Boards > Export Data for a full board, or filter the main Feedback page and download; export an item's voters from its voter list. The help page documents a separate Ideas view export flow.","format":"CSV (spreadsheet file)","limits":"The classic feedback export is being phased out and is not available to every account. Deleting the workspace deletes all data and can't be undone, so export first.","source_ids":["s25","s26","s27","s28","s29","s30","s15"]}],"after_cancel":{"access_until":"The end of the current billing cycle","data_kept":"Cancelling does not delete the account. Deleting the workspace deletes all data and can't be undone. No retention period after cancelling is published; the privacy policy says personal data is kept only as long as necessary","you_lose":["Access to your paid plan after the current billing cycle ends","After deleting the workspace: all of its data, permanently"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The cancel option asks you to select a reason (comments optional) before Cancel subscription; the help page also invites you to chat with support first","tips":["Only an Owner-level admin can change billing or delete the workspace","Cancelling does not delete the workspace; deleting is a separate step in the Delete tab and needs the paid subscription cancelled first","At the end of a paid trial, choose Continue on a paid plan (add a credit card) or Move to the Free plan (End trial on the Billing page)","Subscriptions renew automatically at the end of each billing cycle unless cancelled","Export posts and voter lists before deleting a workspace: deletion can't be undone"]},"sources":[{"id":"s1","url":"https://help.canny.io/en/articles/10082976-canceling-your-canny-account","title":"Canceling your Canny account","publisher":"vendor","quote":"Owner-level admin permissions in Canny are required to alter billing in Canny.","supports":"who can cancel"},{"id":"s2","url":"https://help.canny.io/en/articles/10082976-canceling-your-canny-account","title":"Canceling your Canny account","publisher":"vendor","quote":"You can cancel services from the Billing page in your general settings.","supports":"where cancelling starts"},{"id":"s3","url":"https://help.canny.io/en/articles/10082976-canceling-your-canny-account","title":"Canceling your Canny account","publisher":"vendor","quote":"The cancellation option is at the very bottom of the page","supports":"where the cancel option is"},{"id":"s4","url":"https://help.canny.io/en/articles/10082976-canceling-your-canny-account","title":"Canceling your Canny account","publisher":"vendor","quote":"Select a reason, and add any additional comments, then click the 'Cancel subscription' button","supports":"the reason prompt and the final button"},{"id":"s5","url":"https://help.canny.io/en/articles/10082976-canceling-your-canny-account","title":"Canceling your Canny account","publisher":"vendor","quote":"You will retain access to Canny through the end of your current billing cycle.","supports":"when access ends"},{"id":"s6","url":"https://help.canny.io/en/articles/10082976-canceling-your-canny-account","title":"Canceling your Canny account","publisher":"vendor","quote":"This process will NOT delete your account.","supports":"cancelling keeps the account"},{"id":"s7","url":"https://canny.io/terms","title":"Canny Terms of Service","publisher":"vendor","quote":"At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or Canny Inc cancels it.","supports":"automatic renewal"},{"id":"s8","url":"https://canny.io/terms","title":"Canny Terms of Service","publisher":"vendor","quote":"Certain refund requests for Subscriptions may be considered by Canny Inc on a case-by-case basis and granted in sole discretion of Canny Inc.","supports":"the refund policy"},{"id":"s9","url":"https://canny.io/terms","title":"Canny Terms of Service","publisher":"vendor","quote":"You may cancel your Subscription renewal by contacting Canny Inc customer support team.","supports":"cancelling through support"},{"id":"s11","url":"https://help.canny.io/en/articles/9976636-ending-your-paid-canny-trial","title":"Ending your paid Canny trial","publisher":"vendor","quote":"To trial the Business plan, please reach out to Canny support by starting a chat or email sales@canny.io","supports":"Business plans go through sales or support"},{"id":"s12","url":"https://help.canny.io/en/articles/9677138-deleting-a-workspace","title":"Deleting A Workspace","publisher":"vendor","quote":"Only admins with the Owner-level admin role will have access to delete a workspace.","supports":"who can delete a workspace"},{"id":"s13","url":"https://help.canny.io/en/articles/9677138-deleting-a-workspace","title":"Deleting A Workspace","publisher":"vendor","quote":"Workspaces with an active paid subscription are required to cancel their subscription first before deleting their instance.","supports":"cancel before deleting"},{"id":"s14","url":"https://help.canny.io/en/articles/9677138-deleting-a-workspace","title":"Deleting A Workspace","publisher":"vendor","quote":"Just head to the Delete tab in your Canny general settings and follow the instructions.","supports":"where deleting starts"},{"id":"s15","url":"https://help.canny.io/en/articles/9677138-deleting-a-workspace","title":"Deleting A Workspace","publisher":"vendor","quote":"⚠️ Note: This action is irreversible. It will delete all data and cannot be undone ⚠️","supports":"deletion is permanent"},{"id":"s16","url":"https://help.canny.io/en/articles/9677138-deleting-a-workspace","title":"Deleting A Workspace","publisher":"vendor","quote":"Canny will require you type the workspace name to confirm and have you check a box to acknowledge that data will be automatically deleted.","supports":"the delete confirmation"},{"id":"s17","url":"https://help.canny.io/en/articles/10082976-canceling-your-canny-account","title":"Canceling your Canny account","publisher":"vendor","quote":"Just select the Free plan from the Billing page, and Canny will walk you through any adjustments that need to be made.","supports":"moving to the Free plan instead"},{"id":"s18","url":"https://help.canny.io/en/articles/9131812-canny-s-billing-plans","title":"Canny's billing plans","publisher":"vendor","quote":"The Free plan allows for feedback from a maximum of 25 tracked users.","supports":"Free plan tracked-user limit"},{"id":"s19","url":"https://help.canny.io/en/articles/9131812-canny-s-billing-plans","title":"Canny's billing plans","publisher":"vendor","quote":"A maximum of 5 people can be invited as Owner/Managers to manage feedback as Canny admins on the Free plan.","supports":"Free plan admin limit"},{"id":"s20","url":"https://help.canny.io/en/articles/9131812-canny-s-billing-plans","title":"Canny's billing plans","publisher":"vendor","quote":"All plans offer unlimited posts, boards, and admin seats with the Contributor admin role.","supports":"what every plan keeps"},{"id":"s21","url":"https://help.canny.io/en/articles/9131812-canny-s-billing-plans","title":"Canny's billing plans","publisher":"vendor","quote":"The month-to-month pricing for the Pro plan is $99/mo for up to 100 tracked users.","supports":"monthly Pro price"},{"id":"s22","url":"https://help.canny.io/en/articles/9131812-canny-s-billing-plans","title":"Canny's billing plans","publisher":"vendor","quote":"The annual pricing is $948/yr for 100 tracked users. So, at a minimum, you save $240/year by going annual.","supports":"annual billing saving"},{"id":"s23","url":"https://help.canny.io/en/articles/9131812-canny-s-billing-plans","title":"Canny's billing plans","publisher":"vendor","quote":"Canny offers discounts for B2C and consumer products, as well as non-profit charities.","supports":"discount programs"},{"id":"s24","url":"https://help.canny.io/en/articles/10082976-canceling-your-canny-account","title":"Canceling your Canny account","publisher":"vendor","quote":"If you feel your company/project may qualify, please start a chat.","supports":"how to ask for a discount"},{"id":"s25","url":"https://help.canny.io/en/articles/3889198-exporting-feedback","title":"Exporting feedback","publisher":"vendor","quote":"Head to the Boards tab in your Canny Settings and select the Export Data option:","supports":"full-board export in the classic feedback view"},{"id":"s26","url":"https://help.canny.io/en/articles/3889198-exporting-feedback","title":"Exporting feedback","publisher":"vendor","quote":"Just specify your filters and hit the download button","supports":"filtered feedback export in the classic feedback view"},{"id":"s27","url":"https://help.canny.io/en/articles/3889198-exporting-feedback","title":"Exporting feedback","publisher":"vendor","quote":"The exported CSV includes a row for each feedback item, with columns such as:","supports":"classic feedback CSV contents"},{"id":"s28","url":"https://help.canny.io/en/articles/3889198-exporting-feedback","title":"Exporting feedback","publisher":"vendor","quote":"You can export the voter list for any item in the classic feedback view.","supports":"voter-list export for an item in the classic feedback view"},{"id":"s29","url":"https://help.canny.io/en/articles/3889198-exporting-feedback","title":"Exporting feedback","publisher":"vendor","quote":"you'll see the option to export it in the bottom left-hand corner:","supports":"where the voter-list export option appears in the classic feedback view"},{"id":"s30","url":"https://help.canny.io/en/articles/3889198-exporting-feedback","title":"Exporting feedback","publisher":"vendor","quote":"Export feedback and users from Canny as a CSV, or pull data through the Canny API.","supports":"Canny API export capability"},{"id":"s31","url":"https://help.canny.io/en/articles/9976636-ending-your-paid-canny-trial","title":"Ending your paid Canny trial","publisher":"vendor","quote":"At the end of that trial, you have two options to proceed","supports":"the choice at the end of a paid trial"},{"id":"s32","url":"https://help.canny.io/en/articles/9976636-ending-your-paid-canny-trial","title":"Ending your paid Canny trial","publisher":"vendor","quote":"you will need to add your credit card on the billing page. This is the card that will be charged each month.","supports":"continuing after a trial needs a card"},{"id":"s33","url":"https://canny.io/privacy","title":"Canny Privacy Policy","publisher":"vendor","quote":"Canny Inc will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy.","supports":"personal data retention"},{"id":"s34","url":"https://help.canny.io/en/articles/9131812-canny-s-billing-plans","title":"Canny's billing plans","publisher":"vendor","quote":"There is no option to enable the Business plan within Canny. You would have to reach out via chat or email sales@canny.io to get a Business plan in place.","supports":"Business plans are set up through chat or sales, not in the app"},{"id":"s35","url":"https://help.canny.io/en/articles/9131812-canny-s-billing-plans","title":"Canny's billing plans","publisher":"vendor","quote":"The Business plan is the only plan that offers payment by invoice and bank transfer.","supports":"Business plans can be paid by invoice"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["What the workspace becomes after the paid billing cycle ends (for example, moved to the Free plan) is not stated","Whether Business plans (set up through chat or sales, and the only plan payable by invoice) are annual contracts, and whether they can be cancelled on the Billing page, is not documented; the Terms state no notice period","No retention period for workspace data after cancelling or deleting is published","What confirms a cancellation (an email or a status on the Billing page) is not documented","Whether exporting needs a paid plan is not stated","Whether this workspace still has the classic feedback view and can use its full-board or voter-list export is account-specific; the help article says the view is being phased out and is unavailable to every account. The Canny Ideas export flow is described separately."],"review":{"by":"stackcut-review","on":"2026-10-07","result":"partial","notes":["Historical 2026-09-29 review (fixed) retained: Support route: removed 'email sales@canny.io' as a way to cancel (documented only for setting up a Business plan); cancel renewal through customer support, per the Terms; Support route: cites the billing-plans page for how Business plans are set up and paid, instead of the trial page","Scoped follow-up of the Deleting a workspace page (s15) and Exporting feedback page (s25-s30); the packet-wide checked_on remains 2026-09-29. Deletion remains explicitly irreversible; refreshed s15 to its current warning text. The export article now separates Canny Ideas exports from classic feedback exports, says classic feedback is being phased out and unavailable to every account, and documents voter-list export only in the classic view; narrowed the packet export description to that scope. Exact rows, filtered feedback and API export wording remain documented on the page. Other source pages, account-specific availability and live account flows were not rechecked."]}},"stackcut":{"vendor_id":"canny","name":"Canny","recipes":[{"id":"feedback-board","title":"Feedback, roadmap and changelog","best_year_one_net":1176}]},"page":"https://stackcut.io/cancel/canny","json":"https://stackcut.io/exits/canny.json","evidence":{"packet_revision":"50da04ab810613771e4bd66db971f6b11014468aae5562a5c84be29501f9ae32","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"canny--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"canny--sales-contract--r2","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"canny--direct-web--r3","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"canva","name":"Canva","category":"design_creative","website":"https://www.canva.com","domains":["canva.com"],"summary":"Cancel in Canva under Settings, then Billing: Cancel plan, Continue cancellation, pick a reason, then Cancel subscription; cancel mobile subscriptions in the App Store or Google Play. Paid features last until the period ends; designs stay on Canva Free. Cancelling Canva Teams is permanent; a 3-month pause is offered.","routes":[{"channel":"direct_web","applies_to":"Canva Pro, Teams and Business plans billed by Canva","who":"The signed-in account holder, logged in to the right account or team","method":"self_serve","start_url":null,"steps":[{"do":"On the homepage, open your account profile menu and select Settings, then Billing","expect":"Cancel plan"},{"do":"On your plan, select Cancel plan, then Continue cancellation","expect":"a list of reasons (and an option to pause instead)"},{"do":"Choose why you want to cancel, then select Continue cancellation","expect":"an optional feedback box"},{"do":"Select Cancel subscription","expect":null}],"confirm_by":"A confirmation email when the plan is cancelled","effective":"Future payments stop; paid features stay available until the end of the current billing period","notice":null,"refund":"In most cases Canva subscriptions aren't refundable, though Canva reviews every request","fees":null,"source_ids":["v11","v1","v3","v4","v5","v6","v12","v20"]},{"channel":"apple_app_store","applies_to":"Canva plans bought in the Canva iPhone or iPad app (billed by Apple)","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then Canva","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription","expect":null}],"confirm_by":"Canva shows an expiration message and no Cancel button in Subscriptions","effective":null,"notice":null,"refund":"Request any refund from Apple; Canva can't process refunds for App Store subscriptions","fees":null,"source_ids":["v7","v15","v13","a1","a2"]},{"channel":"google_play","applies_to":"Canva plans bought in the Canva Android app (billed by Google Play)","who":"The Google Account that bought the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to your subscriptions in Google Play; if Canva isn't listed, switch to the Google account that paid for it and check again","expect":"Canva"},{"do":"Click Manage next to Canva, then Cancel subscription","expect":"a confirmation pop-up asking for a reason"},{"do":"Select a reason, then click Continue","expect":null}],"confirm_by":"The subscription in Google Play is no longer set to renew","effective":"You keep access for the time you have already paid for","notice":null,"refund":null,"fees":null,"source_ids":["v7","g1","g3","s22"]}],"pay_less":[{"type":"pause","what":"Pause a monthly or annual plan for 3 months instead of cancelling (Cancel plan, Continue cancelation, I want to pause my subscription, Pause for 3 months); payments stop and the plan resumes automatically. Annual plans can pause only within two months of renewal, and not through the App Store","evidence":"documented","source_ids":["v14","v20","v16","v15"]},{"type":"free_plan","what":"Cancel and keep using Canva Free; all designs remain accessible","evidence":"documented","source_ids":["v9"]},{"type":"student_or_nonprofit","what":"Registered nonprofits get Canva Pro features free for up to 50 users","evidence":"documented","source_ids":["v17"]}],"export":[],"after_cancel":{"access_until":"The end of the current billing period","data_kept":"Designs stay accessible on Canva Free; for teams, designs, Brand Kit content and shared folders are kept on Canva Free","you_lose":["Paid features (for teams, for every member) at the end of the billing period"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The flow offers to pause instead (I want to pause my subscription) and asks why you are cancelling before the final Cancel subscription","tips":["Uninstalling the Canva app does not cancel a mobile subscription","Check the billing email or bank statement to see whether Canva, Google, Apple or PayPal charges you","Cancelling Canva Teams is permanent: you can't resubscribe to Teams later","Make sure you are logged in to the right account or team before cancelling","Canva bills on UTC time, so a charge, including the one when a free trial ends, can come a day earlier than expected in your time zone: cancel before then"]},"sources":[{"id":"v1","url":"https://www.canva.com/help/cancel-canva-plan/","title":"Cancel a Canva plan","publisher":"vendor","quote":"On your plan, select Cancel plan.","supports":"the cancel step"},{"id":"v3","url":"https://www.canva.com/help/cancel-canva-plan/","title":"Cancel a Canva plan","publisher":"vendor","quote":"Choose why you want to cancel, then select Continue cancellation.","supports":"the reason step"},{"id":"v4","url":"https://www.canva.com/help/cancel-canva-plan/","title":"Cancel a Canva plan","publisher":"vendor","quote":"Select Cancel subscription.","supports":"the final step"},{"id":"v5","url":"https://www.canva.com/help/cancel-canva-plan/","title":"Cancel a Canva plan","publisher":"vendor","quote":"You'll receive a confirmation email when your plan is cancelled.","supports":"how to confirm it worked"},{"id":"v6","url":"https://www.canva.com/help/cancel-canva-plan/","title":"Cancel a Canva plan","publisher":"vendor","quote":"Cancelling stops future payments. You'll keep access to paid features until the end of your current billing period.","supports":"when access ends"},{"id":"v7","url":"https://www.canva.com/help/cancel-canva-plan/","title":"Cancel a Canva plan","publisher":"vendor","quote":"For mobile subscriptions, uninstalling the app doesn't cancel your plan. Cancel your plan through your device's app store.","supports":"the app store routes and the uninstall tip"},{"id":"v8","url":"https://www.canva.com/help/cancel-canva-plan/","title":"Cancel a Canva plan","publisher":"vendor","quote":"Check your billing email or bank statement to confirm whether your charge came from Canva, Google, Apple, or PayPal.","supports":"the billing-source tip"},{"id":"v9","url":"https://www.canva.com/help/cancel-canva-plan/","title":"Cancel a Canva plan","publisher":"vendor","quote":"All designs remain accessible on Canva Free.","supports":"designs kept on the free plan"},{"id":"v10","url":"https://www.canva.com/help/cancel-canva-plan/","title":"Cancel a Canva plan","publisher":"vendor","quote":"Cancelling Canva Teams is permanent. If you cancel, you won't be able to resubscribe to Teams.","supports":"the Teams tip"},{"id":"v11","url":"https://www.canva.com/help/cancel-canva-plan/","title":"Cancel a Canva plan","publisher":"vendor","quote":"Go to Billing or Contract period (for Japan).","supports":"where the web flow starts"},{"id":"v12","url":"https://www.canva.com/help/subscription-refunds/","title":"Refunds for Canva subscriptions","publisher":"vendor","quote":"In most cases, Canva subscriptions aren't refundable, as outlined in our Terms of Use.","supports":"the refund policy"},{"id":"v13","url":"https://www.canva.com/help/subscription-refunds/","title":"Refunds for Canva subscriptions","publisher":"vendor","quote":"If you subscribed to Canva through Apple, you'll need to request a refund directly from Apple.","supports":"Apple handles App Store refunds"},{"id":"v14","url":"https://www.canva.com/help/pause-annual-canva-plan/","title":"Pause a Canva plan","publisher":"vendor","quote":"If you're subscribed to a monthly or annual plan, you can pause it for three months instead of canceling it.","supports":"the pause option"},{"id":"v15","url":"https://www.canva.com/help/pause-annual-canva-plan/","title":"Pause a Canva plan","publisher":"vendor","quote":"Pausing a plan is not available from the iOS App Store. You can only cancel a Canva plan from the App Store.","supports":"no pause for App Store plans"},{"id":"v16","url":"https://www.canva.com/help/pause-annual-canva-plan/","title":"Pause a Canva plan","publisher":"vendor","quote":"If you're on an annual plan, you can pause if you have less than two months until your plan renews.","supports":"when annual plans can pause"},{"id":"v17","url":"https://www.canva.com/canva-for-nonprofits/","title":"Canva for Nonprofits","publisher":"vendor","quote":"Nonprofits get free access to all Canva Pro features and collaboration tools for up to 50 users.","supports":"the nonprofit program"},{"id":"v18","url":"https://www.canva.com/help/cancel-canva-plan/","title":"Cancel a Canva plan","publisher":"vendor","quote":"All designs, Brand Kit content, and shared folders are retained on Canva Free.","supports":"what teams keep"},{"id":"v20","url":"https://www.canva.com/help/pause-annual-canva-plan/","title":"Pause a Canva plan","publisher":"vendor","quote":"On the next screen, select I want to pause my subscription, then select Continue cancelation.","supports":"the pause option inside the cancel flow"},{"id":"a1","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"a2","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"g1","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.","supports":"the Google Play steps, including the reason pop-up"},{"id":"g3","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when access ends on Google Play"},{"id":"s21","url":"https://www.canva.com/help/cancel-canva-plan/","title":"Cancel a Canva plan","publisher":"vendor","quote":"Our billing system runs on UTC (Coordinated Universal Time). Depending on your time zone, a charge can appear a day earlier than expected.","supports":"the UTC billing tip (FAQ: I was charged a day before my free trial ends)"},{"id":"s22","url":"https://www.canva.com/help/cancel-canva-plan/","title":"Cancel a Canva plan","publisher":"vendor","quote":"Can't find your Canva subscription in Google Play? You may be signed in to a different Google account.","supports":"the Google Play account tip"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["How to cancel a plan billed through PayPal is not described (Canva names PayPal only as a possible biller)","Who in a team can cancel (owner or admins) is not stated on the cancel page"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Tips: Canva bills on UTC, so a trial or renewal charge can come a day early","Google Play route: added the reason pop-up and Continue step, and the switch-accounts tip"]}},"delete_account":{"url":"https://www.canva.com/settings/login-and-security","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/canva","json":"https://stackcut.io/exits/canva.json","localized":[{"language":"ja","market":"JP","title":"Canvaの解約方法（Canvaプロ・ビジネス）","page":"https://stackcut.io/ja/cancel/canva","checked_on":"2026-10-05"},{"language":"de","market":"DE","title":"Canva kündigen","page":"https://stackcut.io/de/cancel/canva","checked_on":"2026-10-05"},{"language":"pt-br","market":"BR","title":"Como cancelar o Canva","page":"https://stackcut.io/pt-br/cancel/canva","checked_on":"2026-10-08"},{"language":"es","market":"MX","title":"Cómo cancelar tu plan de Canva","page":"https://stackcut.io/es/cancel/canva","checked_on":"2026-10-05"},{"language":"nl","market":"NL","title":"Canva opzeggen","page":"https://stackcut.io/nl/cancel/canva","checked_on":"2026-10-05"}],"evidence":{"packet_revision":"fd673ef68d61a0c52643b826c92b8e780186681a19fe084a801d2f77d84e3d0f","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"canva--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"canva--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"canva--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"capcut","name":"CapCut Pro","category":"design_creative","website":"https://www.capcut.com","domains":["capcut.com"],"summary":"Cancel where you subscribed (Apple, Google Play, or the subscription page on CapCut's website or desktop app) at least 24 hours before renewal. Pro lasts until the period ends, then drops to Free. Refunds only within 14 days with no use. Back up cloud files first: cloud space is suspended.","routes":[{"channel":"direct_web","applies_to":"CapCut Pro and CapCut Teams bought on the CapCut website or CapCut for PC (billed by CapCut)","who":"The signed-in CapCut account holder","method":"self_serve","start_url":null,"steps":[{"do":"Sign in on the web or in CapCut for PC, wherever you subscribed, and open the subscription page","expect":null},{"do":"Cancel the subscription's auto-renewal at least 24 hours before the renewal date","expect":null},{"do":"If you can't cancel auto-renewal, contact CapCut support with your login email, device and platform, a screenshot, and the order number or receipt","expect":null}],"confirm_by":null,"effective":"You keep Pro until the end of the current subscription period, then the account is downgraded to the free services","notice":"Cancel at least 24 hours before the renewal date; CapCut may notify you of the charge one day before renewal","refund":"Full refund only if you cancel within 14 calendar days of subscribing and have not used the paid services at all; otherwise subscriptions are virtual goods and generally not refundable","fees":null,"source_ids":["q11","q1","q9","q12","q13","q2","q3","q4","q5","q10"]},{"channel":"apple_app_store","applies_to":"CapCut Pro bought in the CapCut iPhone or iPad app (billed by Apple)","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then CapCut","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription","expect":null}],"confirm_by":"CapCut shows an expiration message and no Cancel button in Subscriptions","effective":"You keep Pro until the end of the current subscription period","notice":"At least 24 hours before renewal","refund":"Cancellation and refunds are also subject to the App Store's terms","fees":null,"source_ids":["q1","q16","q6","q2","a1","a2"]},{"channel":"google_play","applies_to":"CapCut Pro bought in the CapCut Android app (billed by Google Play)","who":"The Google Account that bought the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to your subscriptions in Google Play","expect":"CapCut"},{"do":"Click Manage next to CapCut, then Cancel subscription; in the pop-up, choose a reason and click Continue","expect":null}],"confirm_by":"Google Play offers Resubscribe for the subscription","effective":"You keep access for the time you have already paid for","notice":"At least 24 hours before renewal","refund":"Cancellation and refunds are also subject to Google Play's terms","fees":null,"source_ids":["q1","q16","q6","g1","g3","q9","g4"]}],"pay_less":[{"type":"free_plan","what":"Let the plan end and keep using CapCut's free services","evidence":"documented","source_ids":["q3"]},{"type":"annual_billing","what":"Compare monthly and yearly plans for the most cost-effective option; to switch, cancel, wait for the period to end, then resubscribe (plans can't be changed mid-cycle)","evidence":"documented","source_ids":["q15","q14"]}],"export":[{"data":"Video drafts, photos, stickers and other materials in CapCut cloud space","how":"Transfer and back up your cloud content before the plan expires, within any time limit CapCut notifies you of","format":null,"limits":"Cloud space storage is suspended automatically when the paid term ends","source_ids":["q8","q7","q17"]}],"after_cancel":{"access_until":"The end of the current subscription period","data_kept":"Cloud space storage is suspended when the paid term ends; CapCut says it will try to notify you before space is suspended or cleared","you_lose":["CapCut Pro features","Paid cloud storage"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancel on the platform you subscribed with (App Store, Google Play, web or desktop)","Cancel at least 24 hours before renewal; a reminder may arrive one day before the charge","Plans can't be switched mid-cycle: cancel, wait for the period to end, then resubscribe"]},"sources":[{"id":"q1","url":"https://www.capcut.com/clause/terms-of-service","title":"CapCut Terms of Service","publisher":"vendor","quote":"you must cancel your subscription to the Premium Services through your Apple ID account, Google account and/or CapCut account (as applicable) before the end of the then-current subscription period.","supports":"where to cancel, and the deadline"},{"id":"q2","url":"https://www.capcut.com/clause/terms-of-service","title":"CapCut Terms of Service","publisher":"vendor","quote":"If so cancelled, you will still have access to the Premium Services until the end of the then-current subscription period","supports":"when access ends"},{"id":"q3","url":"https://www.capcut.com/clause/terms-of-service","title":"CapCut Terms of Service","publisher":"vendor","quote":"After the cancellation takes effect on the last day of the then-current subscription period, you will be downgraded to the Free Services automatically.","supports":"the free plan after cancelling"},{"id":"q4","url":"https://www.capcut.com/clause/terms-of-service","title":"CapCut Terms of Service","publisher":"vendor","quote":"cancel your subscription of the Premium Services with a full refund within 14 calendar days following the start of your subscription","supports":"the 14-day refund"},{"id":"q5","url":"https://www.capcut.com/clause/terms-of-service","title":"CapCut Terms of Service","publisher":"vendor","quote":"provided that you do not have any usage of the Premium Services in any form whatsoever since you subscribed to the Premium Services.","supports":"the no-use condition for refunds"},{"id":"q6","url":"https://www.capcut.com/clause/terms-of-service","title":"CapCut Terms of Service","publisher":"vendor","quote":"your cancellation and refund is further subject to the terms and conditions of Apple App Store or Google Play.","supports":"app store terms apply"},{"id":"q7","url":"https://www.capcut.com/clause/terms-of-service","title":"CapCut Terms of Service","publisher":"vendor","quote":"Following the termination or expiration of your then current subscription term of your Premium Services or Cloud Space Services packages, your cloud space storage capacity will be suspended automatically.","supports":"cloud storage after the plan ends"},{"id":"q8","url":"https://www.capcut.com/clause/terms-of-service","title":"CapCut Terms of Service","publisher":"vendor","quote":"you should transfer and back up your content (including but not limited to your video drafts, photos, stickers and other materials) stored in the cloud space","supports":"what to back up"},{"id":"q9","url":"https://www.capcut.com/help/cancel-subscription","title":"What Happens If I Forget to Cancel My Subscription?","publisher":"vendor","quote":"If you forget to cancel your subscription at least 24 hours before the renewal date, your account will be charged, and a new billing cycle will begin.","supports":"the 24-hour notice"},{"id":"q10","url":"https://www.capcut.com/help/cancel-subscription","title":"What Happens If I Forget to Cancel My Subscription?","publisher":"vendor","quote":"CapCut subscriptions are considered virtual goods, and generally, purchases do not support refunds.","supports":"refunds are generally not given"},{"id":"q11","url":"https://www.capcut.com/help/renewal-notice","title":"Why Am I Notified of A Charge Before Renewal?","publisher":"vendor","quote":"You can cancel your subscription via the subscription page on the web, PC, or mobile, depending on where you originally subscribed.","supports":"the web and desktop route"},{"id":"q12","url":"https://www.capcut.com/help/renewal-notice","title":"Why Am I Notified of A Charge Before Renewal?","publisher":"vendor","quote":"You may receive a notification about a charge one day before your subscription renews.","supports":"the pre-renewal reminder"},{"id":"q13","url":"https://www.capcut.com/help/cancel-auto-renewal","title":"What Should I Do If I Can't Cancel Auto-renewal?","publisher":"vendor","quote":"If you're unable to cancel the auto-renewal for your CapCut subscription, please contact our support team to fix it through customer service.","supports":"the support fallback"},{"id":"q14","url":"https://www.capcut.com/help/change-capcut-pro-plan-after-purchase","title":"Can I Change My CapCut Pro Subscription Plan After Purchase?","publisher":"vendor","quote":"No, you cannot directly change your subscription plan once you've purchased CapCut Pro.","supports":"no mid-cycle plan changes"},{"id":"q15","url":"https://www.capcut.com/help/change-capcut-pro-plan-after-purchase","title":"Can I Change My CapCut Pro Subscription Plan After Purchase?","publisher":"vendor","quote":"Check the differences between monthly and yearly plans to pick the most cost-effective option.","supports":"monthly versus yearly plans"},{"id":"q16","url":"https://www.capcut.com/help/change-capcut-pro-plan-after-purchase","title":"Can I Change My CapCut Pro Subscription Plan After Purchase?","publisher":"vendor","quote":"Cancel your current subscription through the platform you used (App Store, Google Play, or desktop).","supports":"cancel on the platform you used"},{"id":"a1","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"a2","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"g1","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.","supports":"the Google Play steps"},{"id":"g3","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when access ends on Google Play"},{"id":"g4","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"For the subscription you want to restart, click Resubscribe.","supports":"how to confirm on Google Play (Resubscribe appears)"},{"id":"q17","url":"https://www.capcut.com/clause/terms-of-service","title":"CapCut Terms of Service","publisher":"vendor","quote":"We will use commercially reasonable efforts to notify you in advance if the cloud space storage capacity applicable to you will be suspended or cleared up.","supports":"notice before cloud space is suspended or cleared"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["CapCut's help pages don't give step-by-step menu names or a URL for cancelling on the web or desktop; they only point to 'the subscription page'","How to confirm a CapCut-billed cancellation is not described","Prices and whether yearly plans are cheaper were not stated on the pages we read","CapCut's main help-center index couldn't be read, so other CapCut cancel articles may exist that aren't covered here"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["Google Play: confirm_by was unsupported ('no longer set to renew'); now 'Google Play offers Resubscribe' (g4)","Google Play steps: added the reason pop-up and Continue; re-copied g1 to include them","Added q17 for CapCut's promise to notify before cloud space is suspended or cleared","All 16 CapCut quotes found on the terms and help pages; web and desktop menu names and how a CapCut-billed cancel is confirmed are still undocumented"]}},"delete_account":{"url":"https://www.capcut.com/settings?current_page=landing_page&enter_from=click_view_personal_page&from_page=personal_page&start_tab=video&settings_tab=info_page","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/capcut","json":"https://stackcut.io/exits/capcut.json","localized":[{"language":"pt-br","market":"BR","title":"Como cancelar o CapCut Pro","page":"https://stackcut.io/pt-br/cancel/capcut","checked_on":"2026-10-05"}],"evidence":{"packet_revision":"42cf732523b49ac9ec9c1502eeb9c2c4c03ac7e32881299e6f0041131f16ed22","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"capcut--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"capcut--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"capcut--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"capsule_crm","name":"Capsule CRM","category":"marketing_sales","website":"https://capsulecrm.com","domains":["capsulecrm.com","app.capsulecrm.com"],"summary":"Only the Super Administrator can cancel: Account Settings, Account and Plan, Cancel Account, tick every box, then Cancel account. Billing stops at cancellation, data is deleted after two weeks, and a restore link lasts 14 days. Export the CSVs first.","routes":[{"channel":"direct_web","label":"Cancel the whole account","applies_to":"The whole Capsule account, on any plan, monthly or annual","who":"The Super Administrator","method":"self_serve","start_url":null,"steps":[{"do":"Go to Account Settings, then Account and Plan","expect":"Cancel Account"},{"do":"Under the Cancel Account heading, click the button to cancel the account","expect":"Account Cancellation"},{"do":"On the Account Cancellation page, review the account information and tick every checkbox","expect":null},{"do":"Choose Cancel account","expect":"A confirmation email, which includes a link to restore the account"}],"confirm_by":"A confirmation email after the final step, with a restore link valid for 14 days","effective":"Immediately: the account becomes inaccessible and the recurring billing schedule ends on cancellation","notice":"None: there is no cancelation notice period, so the Super Administrator can cancel at any time","refund":"No refund or credit for partial periods of service","fees":"EU customers who end the agreement early under the EU Data Act addendum owe an early termination fee, calculated as that addendum sets out","source_ids":["c1","c9","c2","c3","c4","c15","c7","c5","t1","t2","t3","t5","t7","t8","l1","l2","c23"]}],"pay_less":[{"type":"annual_billing","what":"Pay annually to save up to 18% on the plan price","evidence":"documented","source_ids":["p1"]},{"type":"free_plan","what":"Downgrade to the Free plan (maximum 2 users and 250 contacts) instead of cancelling; higher-plan features are removed immediately and billing changes at the next payment date","evidence":"documented","source_ids":["p2","p3","c14","c16","c17","t6"]},{"type":"seat_reduction","what":"Remove users: the cost is the number of users (active, suspended and pending) times the plan price on the billing day, and adjusts automatically","evidence":"documented","source_ids":["c24","c25"]}],"export":[{"data":"Contacts, Opportunities and Projects","how":"Administrators given Export Rights go to Account Settings, then Export Data; the download link arrives by email","format":"A ZIP file containing three CSV files, in UTF-8","limits":"The full export does not include file attachments, which must be downloaded one at a time from each record; the export link expires 12 hours after the email is sent","source_ids":["c12","c19","c8","c10","c20","c11"]}],"after_cancel":{"access_until":"The account becomes inaccessible as soon as it is cancelled","data_kept":"The Super Administrator can restore the account within 14 days of cancelling (a payment is taken); after two weeks the data is permanently deleted, though partial data may stay in backups for up to 50 days","you_lose":["All account data after the 14-day restore window","File attachments, which the full export does not include","A legacy Professional or Teams plan: after cancelling you can't return to it"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Only the Super Administrator can cancel, and the Account Cancellation page won't proceed until every checkbox is ticked","Export before cancelling: the export link expires after 12 hours and attachments are not included","Downgrading to Free is a separate step from cancelling; users must be reduced first, and lost features can't be restored automatically","Capsule doesn't offer payment holidays","There is no refund or credit for partial periods, including on annual plans","Paid-plan trials turn into billing automatically when the trial ends","Legacy Professional and Teams customers can't return to their plan after cancelling or changing plans","Suspended and pending users still count toward the bill"]},"sources":[{"id":"c1","url":"https://capsulecrm.com/support/account-and-security/exporting-and-canceling-your-account/","title":"Exporting and Canceling your Account","publisher":"vendor","quote":"Go to the Account Settings","supports":"where the cancel flow starts"},{"id":"c9","url":"https://capsulecrm.com/support/account-and-security/exporting-and-canceling-your-account/","title":"Exporting and Canceling your Account","publisher":"vendor","quote":"Account and Plan","supports":"the second menu on the cancel path"},{"id":"c2","url":"https://capsulecrm.com/support/account-and-security/exporting-and-canceling-your-account/","title":"Exporting and Canceling your Account","publisher":"vendor","quote":"Under the Cancel Account heading, click the button to cancel the account.","supports":"the cancel button"},{"id":"c3","url":"https://capsulecrm.com/support/account-and-security/exporting-and-canceling-your-account/","title":"Exporting and Canceling your Account","publisher":"vendor","quote":"On the Account Cancellation page, review the account information. All checkboxes must be ticked to move forward.","supports":"the confirmation page"},{"id":"c4","url":"https://capsulecrm.com/support/account-and-security/exporting-and-canceling-your-account/","title":"Exporting and Canceling your Account","publisher":"vendor","quote":"Choose Cancel account.","supports":"the final step"},{"id":"c5","url":"https://capsulecrm.com/support/account-and-security/exporting-and-canceling-your-account/","title":"Exporting and Canceling your Account","publisher":"vendor","quote":"There is no cancelation notice period so the Super Administrator is free to cancel your account at any time.","supports":"no notice period and who can cancel"},{"id":"c6","url":"https://capsulecrm.com/support/account-and-security/exporting-and-canceling-your-account/","title":"Exporting and Canceling your Account","publisher":"vendor","quote":"after canceling your account any data will be permanently deleted after two weeks.","supports":"when data is deleted"},{"id":"c7","url":"https://capsulecrm.com/support/account-and-security/exporting-and-canceling-your-account/","title":"Exporting and Canceling your Account","publisher":"vendor","quote":"It will also contain a link to restore the account, which is valid 14 days from the cancellation date.","supports":"the restore window"},{"id":"c8","url":"https://capsulecrm.com/support/account-and-security/exporting-and-canceling-your-account/","title":"Exporting and Canceling your Account","publisher":"vendor","quote":"The link will download a ZIP file containing 3 CSV files for your Contacts, Opportunities, and Projects.","supports":"what the export contains and its format"},{"id":"c10","url":"https://capsulecrm.com/support/account-and-security/exporting-and-canceling-your-account/","title":"Exporting and Canceling your Account","publisher":"vendor","quote":"The full export does not include any file attachments.","supports":"attachments are not exported"},{"id":"c11","url":"https://capsulecrm.com/support/account-and-security/exporting-and-canceling-your-account/","title":"Exporting and Canceling your Account","publisher":"vendor","quote":"Once the email is sent, the export link will expire after 12 hours.","supports":"the export link expiry"},{"id":"c12","url":"https://capsulecrm.com/support/account-and-security/exporting-and-canceling-your-account/","title":"Exporting and Canceling your Account","publisher":"vendor","quote":"Administrators given Export Rights can go to Account Settings","supports":"who can export and where"},{"id":"c14","url":"https://capsulecrm.com/support/account-and-security/billing/","title":"Billing","publisher":"vendor","quote":"until you choose to cancel or downgrade your account to a Free plan","supports":"billing continues until the account is cancelled or moved to Free"},{"id":"t1","url":"https://capsulecrm.com/terms/","title":"Customer Terms","publisher":"vendor","quote":"Your Super Administrator may cancel your Customer account and terminate the agreement with immediate effect.","supports":"immediate cancellation by the Super Administrator"},{"id":"t2","url":"https://capsulecrm.com/terms/","title":"Customer Terms","publisher":"vendor","quote":"Your recurring billing schedule will be ended upon cancellation.","supports":"billing stops on cancellation"},{"id":"t3","url":"https://capsulecrm.com/terms/","title":"Customer Terms","publisher":"vendor","quote":"When an account is terminated or cancelled, the account and any content left behind in the account will be made inaccessible.","supports":"access ends on cancellation"},{"id":"t4","url":"https://capsulecrm.com/terms/","title":"Customer Terms","publisher":"vendor","quote":"Please be aware that partial data may reside in our backup and/or archive systems for a period of up to 50 days.","supports":"backup retention"},{"id":"t5","url":"https://capsulecrm.com/terms/","title":"Customer Terms","publisher":"vendor","quote":"There will be no refund or credit for partial periods of Service.","supports":"no refunds"},{"id":"t6","url":"https://capsulecrm.com/terms/","title":"Customer Terms","publisher":"vendor","quote":"If you downgrade your account then you may lose content, features or capacity.","supports":"what a downgrade can remove"},{"id":"p1","url":"https://capsulecrm.com/pricing","title":"Capsule Pricing","publisher":"vendor","quote":"Pay Annually (Save up to 18%)","supports":"the annual saving"},{"id":"c15","url":"https://capsulecrm.com/support/account-and-security/exporting-and-canceling-your-account/","title":"Exporting and Canceling your Account","publisher":"vendor","quote":"After this step, you'll get a confirmation email.","supports":"the confirmation email"},{"id":"c16","url":"https://capsulecrm.com/support/account-and-security/billing/","title":"Billing","publisher":"vendor","quote":"The higher plan features will be immediately removed if you are downgrading","supports":"downgrades take effect at once"},{"id":"c17","url":"https://capsulecrm.com/support/account-and-security/billing/","title":"Billing","publisher":"vendor","quote":"Capsule will automatically update your billing based on the new plan when your next payment is due.","supports":"billing changes at the next payment"},{"id":"c19","url":"https://capsulecrm.com/support/account-and-security/exporting-and-canceling-your-account/","title":"Exporting and Canceling your Account","publisher":"vendor","quote":"Export Data","supports":"the export menu"},{"id":"c20","url":"https://capsulecrm.com/support/account-and-security/exporting-and-canceling-your-account/","title":"Exporting and Canceling your Account","publisher":"vendor","quote":"Those always have to be downloaded one at a time from each record.","supports":"attachments are downloaded per record"},{"id":"c21","url":"https://capsulecrm.com/support/account-and-security/billing/","title":"Billing","publisher":"vendor","quote":"Capsule does not allow for any formal payment holidays.","supports":"no payment holidays"},{"id":"c22","url":"https://capsulecrm.com/support/account-and-security/billing/","title":"Billing","publisher":"vendor","quote":"If you decide to continue using Capsule, billing will start automatically once the trial has come to an end.","supports":"trials turn into billing"},{"id":"c23","url":"https://capsulecrm.com/support/account-and-security/billing/","title":"Billing","publisher":"vendor","quote":"Once an account is canceled, Your Super Administrator has 14 days in which they can restore your account","supports":"the restore window"},{"id":"t7","url":"https://capsulecrm.com/terms/","title":"Customer Terms","publisher":"vendor","quote":"an early termination fee, calculated as set out in the DAA shall be payable by you upon termination","supports":"EU Data Act early termination fee"},{"id":"t8","url":"https://capsulecrm.com/terms/","title":"Customer Terms","publisher":"vendor","quote":"The Service shall continue to automatically renew until cancelled or terminated.","supports":"renewal continues until cancelled"},{"id":"p2","url":"https://capsulecrm.com/pricing","title":"Capsule Pricing","publisher":"vendor","quote":"Maximum 2 users.","supports":"Free plan user limit"},{"id":"p3","url":"https://capsulecrm.com/pricing","title":"Capsule Pricing","publisher":"vendor","quote":"250 Contacts","supports":"Free plan contact limit"},{"id":"p4","url":"https://capsulecrm.com/pricing","title":"Capsule Pricing","publisher":"vendor","quote":"Sign up for a trial and our Sales team will be in touch.","supports":"the Ultimate plan involves sales"},{"id":"l1","url":"https://capsulecrm.com/support/account-and-security/legacy-plans-pro-and-teams/","title":"Legacy plans: Pro and Teams","publisher":"vendor","quote":"If you upgrade or downgrade your account to one of the new plans or cancel your subscription","supports":"legacy plan change or cancel"},{"id":"l2","url":"https://capsulecrm.com/support/account-and-security/legacy-plans-pro-and-teams/","title":"Legacy plans: Pro and Teams","publisher":"vendor","quote":"will be unable to return to a legacy plan","supports":"no return to legacy plans"},{"id":"c24","url":"https://capsulecrm.com/support/account-and-security/billing/","title":"Billing","publisher":"vendor","quote":"Subscription cost = The number of Users (active, suspended and pending) multiplied by the Plan price on the day of billing.","supports":"cost depends on the number of users, including suspended and pending ones"},{"id":"c25","url":"https://capsulecrm.com/support/account-and-security/billing/","title":"Billing","publisher":"vendor","quote":"If you decide to add or remove users, the subscription cost will be adjusted automatically.","supports":"removing users lowers the cost"}],"verification":{"level":"docs","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Whether customers on the sales-arranged Ultimate plan sign a separate contract with different cancellation terms isn't on Capsule's public pages","Capsule's help pages don't say whether its iOS and Android apps sell subscriptions; the billing help describes card payments only"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Re-checked the cancel steps, notice, refund and data-deletion facts: all correct","Added the confirmation email with its 14-day restore link","Corrected payment holidays: Capsule says it doesn't offer them","Added the Free plan limits, how downgrades and user counts change the bill, and that trials turn into billing automatically","Added the EU Data Act early termination fee and that legacy Pro and Teams plans can't be regained after cancelling","Removed the help article as the start link: the flow starts in Account Settings inside the app"]}},"page":"https://stackcut.io/cancel/capsule_crm","json":"https://stackcut.io/exits/capsule_crm.json","evidence":{"packet_revision":"c80fadc7bf99a9917ea86b3994843a341790827440771a76ef4b7074b5f0dade","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"capsule-crm--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"captions","name":"Captions","category":"design_creative","website":"https://captions.ai","domains":["captions.ai"],"summary":"Cancel where you subscribed. Website plans: open the Captions billing portal, sign in with the magic link and choose Cancel Plan. App Store: Settings, your name, Subscriptions. Google Play: Play subscriptions. Cancel 24 hours before renewal. Deleting the app or account doesn't cancel.","routes":[{"channel":"direct_web","label":"Bought on the Captions website","applies_to":"Plans bought from Captions' website, not through the App Store or Google Play","who":"The account holder, signing in with the email address used to buy the subscription","method":"self_serve","start_url":"https://checkout.captions.ai/p/login/6oE9CO9Qp2In1POeUU","steps":[{"do":"On the Captions cancel page, open the billing portal link for your device: the iPhone or iPad link on those devices, or the desktop, web browser or Android link on others (or go to your profile page)","expect":null},{"do":"Enter the email address you used to buy the subscription","expect":null},{"do":"Sign in with the magic link sent to that email","expect":null},{"do":"Select Cancel Plan","expect":null}],"confirm_by":null,"effective":"Automatic renewal stops; access continues until the end of your current billing period","notice":"Cancel at least 24 hours before the renewal date to avoid the next charge","refund":"Monthly plans are non-refundable, but you can cancel anytime to avoid future charges. Refunds for yearly plans aren't stated","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s18","s19"]},{"channel":"apple_app_store","label":"Bought through the Apple App Store","applies_to":"Subscriptions bought through the App Store on an iPhone or iPad","who":"The person whose Apple Account bought the subscription","method":"platform_settings","start_url":"https://apps.apple.com/account/subscriptions","steps":[{"do":"On the iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then tap the Captions subscription","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription, scrolling down if you don't see it","expect":null}],"confirm_by":"The subscription shows no Cancel button, or an expiration message in red text","effective":"Access continues until the end of the current billing period","notice":"Cancel at least 24 hours before the end of the billing period","refund":"Paid to Apple, so refunds are requested from Apple; Captions can't request one for you","fees":null,"source_ids":["s1","s3","s14","s15","s16","s17","s19","s20"]},{"channel":"google_play","label":"Bought through Google Play","applies_to":"Subscriptions bought in the Captions Android app through Google Play","who":"The person whose Google account bought the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"On your Android device, go to subscriptions in Google Play","expect":null},{"do":"Select the Captions subscription and tap Cancel subscription","expect":null},{"do":"Follow the instructions to finish","expect":null}],"confirm_by":null,"effective":"You can still use the subscription for the time you've already paid","notice":"Cancel at least 24 hours before the end of the billing period","refund":"Paid to Google, so refunds go through Google Play; past subscriptions can't be refunded, with some exceptions","fees":null,"source_ids":["s1","s19","s21","s22","s23","s24","s25"]}],"pay_less":[{"type":"free_plan","what":"A free plan for basic editing, which the help page suggests is for people who are not interested in video generation","evidence":"documented","source_ids":["s12"]},{"type":"annual_billing","what":"Yearly plans, which come with an automatic discount compared with 12 months of monthly billing","evidence":"documented","source_ids":["s13"]}],"export":[{"data":"Edited videos","how":"In a project, select Export, choose your export settings, then select Export to download the video to your device","format":null,"limits":"Basic editing features can be exported on the Free plan. Exported projects stay on your device after the account is deleted","source_ids":["s27","s28","s26"]}],"after_cancel":{"access_until":"The end of your current billing period","data_kept":"Not stated. Deleting your account is permanent and it can't be recovered","you_lose":["In-app projects, which are deleted when you delete your account (exported videos stay on your device)"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancel through the platform you bought on: the Captions billing portal, the App Store or Google Play","Deleting the Captions app does not cancel your subscription","Deleting your account does not cancel an active subscription, so cancel first","Subscriptions can be canceled but not paused","Export any videos you want to keep before deleting the account: in-app projects are deleted"]},"sources":[{"id":"s1","url":"https://captions.ai/help/docs/how-to-cancel.md","title":"Cancel Your Captions Subscription","publisher":"vendor","quote":"You can cancel your subscription through the platform where you originally purchased it.","supports":"which billing channel to cancel through"},{"id":"s2","url":"https://captions.ai/help/docs/how-to-cancel.md","title":"Cancel Your Captions Subscription","publisher":"vendor","quote":"Select **Cancel Plan**.","supports":"the final step on the billing portal"},{"id":"s3","url":"https://captions.ai/help/docs/how-to-cancel.md","title":"Cancel Your Captions Subscription","publisher":"vendor","quote":"until the end of your current billing period","supports":"when access ends"},{"id":"s4","url":"https://captions.ai/help/docs/how-to-cancel.md","title":"Cancel Your Captions Subscription","publisher":"vendor","quote":"Subscriptions automatically renew unless canceled at least 24 hours before the renewal date.","supports":"the notice needed before renewal"},{"id":"s5","url":"https://captions.ai/help/docs/how-to-cancel.md","title":"Cancel Your Captions Subscription","publisher":"vendor","quote":"Canceling your subscription turns off automatic renewal.","supports":"what cancelling does"},{"id":"s6","url":"https://captions.ai/help/docs/how-to-cancel.md","title":"Cancel Your Captions Subscription","publisher":"vendor","quote":"Monthly plans are non-refundable, but you can cancel anytime to avoid future charges.","supports":"the refund policy"},{"id":"s7","url":"https://captions.ai/help/docs/how-to-cancel.md","title":"Cancel Your Captions Subscription","publisher":"vendor","quote":"Deleting the Captions app does **not** cancel your subscription.","supports":"the agent tip that deleting the app does not cancel"},{"id":"s8","url":"https://captions.ai/help/docs/how-to-cancel.md","title":"Cancel Your Captions Subscription","publisher":"vendor","quote":"Subscriptions can be canceled, but they cannot be paused.","supports":"that there is no pause option"},{"id":"s9","url":"https://captions.ai/help/docs/settings/delete-account.md","title":"How to Delete Your Captions Account Permanently","publisher":"vendor","quote":"If you have an active subscription, deleting your account will not automatically cancel your subscription.","supports":"deleting the account does not cancel a subscription"},{"id":"s10","url":"https://captions.ai/help/docs/settings/delete-account.md","title":"How to Delete Your Captions Account Permanently","publisher":"vendor","quote":"Deleting your account is permanent and it is not possible to recover your account.","supports":"account deletion is permanent"},{"id":"s11","url":"https://captions.ai/help/docs/settings/delete-account.md","title":"How to Delete Your Captions Account Permanently","publisher":"vendor","quote":"All in-app projects will be deleted.","supports":"what deleting the account removes"},{"id":"s12","url":"https://captions.ai/help/docs/subscriptions.md","title":"Subscriptions & Plans","publisher":"vendor","quote":"The free plan is a great option if you are looking for basic editing and are not interested in video generation","supports":"the free plan"},{"id":"s13","url":"https://captions.ai/help/docs/subscriptions.md","title":"Subscriptions & Plans","publisher":"vendor","quote":"Yearly subscriptions come with an automatic discount when compared with 12 months of the monthly pricing option.","supports":"annual billing"},{"id":"s14","url":"https://support.apple.com/en-us/118428","title":"Apple Support: cancel an App Store subscription","publisher":"platform","quote":"In Settings, tap your name.","supports":"the first step on iPhone or iPad"},{"id":"s15","url":"https://support.apple.com/en-us/118428","title":"Apple Support: cancel an App Store subscription","publisher":"platform","quote":"Tap Subscriptions.","supports":"the second step on iPhone or iPad"},{"id":"s16","url":"https://support.apple.com/en-us/118428","title":"Apple Support: cancel an App Store subscription","publisher":"platform","quote":"Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button.","supports":"the cancel step on iPhone or iPad"},{"id":"s17","url":"https://support.apple.com/en-us/118428","title":"Apple Support: cancel an App Store subscription","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to tell the subscription is cancelled"},{"id":"s18","url":"https://captions.ai/help/docs/manage-my-subscription.md","title":"Manage My Subscription","publisher":"vendor","quote":"You can manage or cancel your subscription through your profile page.","supports":"cancelling from the profile page"},{"id":"s19","url":"https://captions.ai/help/docs/manage-my-subscription.md","title":"Manage My Subscription","publisher":"vendor","quote":"Subscriptions automatically renew unless canceled at least 24 hours before the end of the billing period.","supports":"the 24-hour notice for every channel"},{"id":"s20","url":"https://captions.ai/help/docs/manage-my-subscription.md","title":"Manage My Subscription","publisher":"vendor","quote":"As your subscription was paid directly to Apple, we are unable to request a refund on your behalf.","supports":"App Store refunds go through Apple"},{"id":"s21","url":"https://captions.ai/help/docs/manage-my-subscription.md","title":"Manage My Subscription","publisher":"vendor","quote":"As your subscription was paid directly to Google, we are unable to request a refund on your behalf.","supports":"Google Play subscriptions are billed by Google"},{"id":"s22","url":"https://support.google.com/googleplay/answer/7018481","title":"Google Play Help: cancel a subscription","publisher":"platform","quote":"go to subscriptions in Google Play","supports":"where the Google Play flow starts"},{"id":"s23","url":"https://support.google.com/googleplay/answer/7018481","title":"Google Play Help: cancel a subscription","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"access after cancelling on Google Play"},{"id":"s24","url":"https://support.google.com/googleplay/answer/7018481","title":"Google Play Help: cancel a subscription","publisher":"platform","quote":"Important: When you uninstall an app, your subscription won't cancel.","supports":"uninstalling doesn't cancel"},{"id":"s25","url":"https://support.google.com/googleplay/answer/7018481","title":"Google Play Help: cancel a subscription","publisher":"platform","quote":"Your past subscriptions can't be refunded, with some exceptions.","supports":"Google Play refund policy"},{"id":"s26","url":"https://captions.ai/help/docs/settings/delete-account.md","title":"How to Delete Your Captions Account Permanently","publisher":"vendor","quote":"Any projects you've exported will remain on your device.","supports":"exported projects stay on the device"},{"id":"s27","url":"https://captions.ai/help/docs/publish-export.md","title":"Publish & Export","publisher":"vendor","quote":"Select **Export** and your video will be downloaded to your device.","supports":"how to export a video"},{"id":"s28","url":"https://captions.ai/help/docs/publish-export.md","title":"Publish & Export","publisher":"vendor","quote":"Basic editing features can be exported on the Free plan.","supports":"exports on the Free plan"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Captions' help pages don't say what appears or is emailed after you choose Cancel Plan","Refund terms for yearly plans bought on the Captions website aren't stated on its help pages","How long Captions keeps data after account deletion isn't stated","Enterprise plans are arranged with Captions' sales team; their contract and cancellation terms aren't public"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Added a Google Play route: Captions' help says Android subscriptions paid to Google are refunded through Google","App Store route: added the 24-hour notice, access to the end of the billing period and that refunds go through Apple","Website route: you can also cancel from the profile page; yearly refunds aren't stated","Added export steps (Export downloads the video to your device) and that exported projects survive account deletion"]}},"page":"https://stackcut.io/cancel/captions","json":"https://stackcut.io/exits/captions.json","evidence":{"packet_revision":"ba3fbb75579128794efbe647874112ccd007a23ea383ac78f06c4bc22d636d3e","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"captions--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"captions--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"captions--google-play--r3","channel":"google_play","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"capture_one","name":"Capture One","category":"design_creative","website":"https://www.captureone.com","domains":["captureone.com"],"summary":"For website subscriptions, log in to your Capture One account, click Manage under Plans & Services Management, then Cancel Subscription; access lasts to the end of the billing cycle. Capture One Mobile is cancelled through Apple. Cancelling through PayPal instead disables the license at once, with no refund.","routes":[{"channel":"direct_web","label":"Bought on the Capture One website","applies_to":"Capture One Pro, All in One and Studio subscriptions bought on the Capture One website, monthly or annual prepaid, including the mobile part of an All in One bundle bought there","who":"The account holder who logs in to the Capture One account","method":"self_serve","start_url":"https://www.captureone.com/","steps":[{"do":"Log in to your Capture One account at captureone.com","expect":null},{"do":"Click Manage under Plans & Services Management","expect":null},{"do":"Find the subscription you want to cancel and click Cancel Subscription","expect":"A notification confirming your deactivation date"}],"confirm_by":"A notification confirms your deactivation date","effective":"The subscription remains active until the last day of the current billing cycle; then the license key is disabled","notice":"None stated; subscriptions renew automatically, so cancel before your renewal date","refund":"A full refund within one year of purchase, as long as the license key hasn't been used to activate the software; once activated the order is non-refundable, and the EU 14-day cooling-off period doesn't apply to activated software. Request refunds at support.captureone.com with Submit a request, not through FastSpring","fees":"The pricing page says you can cancel anytime with no fees","source_ids":["m1","m2","m3","m4","m5","m6","m7","l1","r1","r2","r3","r4","r5","r6","r7","p1","m13","l3","l4","r9"]},{"channel":"apple_app_store","label":"Capture One Mobile through Apple","applies_to":"Capture One Mobile subscriptions bought through the App Store on iPhone or iPad","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"Open Settings and tap your name, then tap Subscriptions","expect":null},{"do":"Tap Capture One, then tap Cancel Free Trial/Subscription","expect":null}],"confirm_by":"If there is no Cancel button, or you see an expiration message in red text, the subscription is already canceled","effective":null,"notice":"To avoid renewing a free trial, Apple says to cancel at least 24 hours before the trial ends","refund":"Apple handles all refund requests for Capture One Mobile subscriptions","fees":null,"source_ids":["m8","m9","m10","r8","a1","a2","a3","a4","m14"]},{"channel":"paypal","label":"Cancelled in PayPal","applies_to":"Capture One website subscriptions paid with PayPal (Capture One recommends cancelling on its website instead)","who":"The PayPal account holder","method":"platform_settings","start_url":null,"steps":[{"do":"In PayPal, go to Settings, then Payments, then Subscriptions and saved businesses (or Automatic Payments)","expect":null},{"do":"Select Capture One and cancel the automatic payment","expect":null}],"confirm_by":null,"effective":"Immediately: the license is disabled as soon as you cancel through PayPal","notice":null,"refund":"No refunds for the remaining period","fees":null,"source_ids":["m11","m12","pp1","pp2"]}],"pay_less":[{"type":"student_or_nonprofit","what":"Education discount on the All in One subscription: 75% for students at degree-granting colleges and universities, 65% for teachers, faculty and staff (annual, or monthly with a 12-month commitment)","evidence":"documented","source_ids":["e1","e2","e3","e4"]},{"type":"downgrade","what":"Switch to a perpetual license (a one-time purchase that keeps your version) at any time; after 5 years of subscribing the switch costs nothing extra","evidence":"documented","source_ids":["p2","p3","l2"]}],"export":[],"after_cancel":{"access_until":"The last day of your current billing cycle (immediately if you cancel through PayPal)","data_kept":null,"you_lose":["Use of the software: the license key is disabled when the subscription ends","The option to un-cancel once the deactivation date passes; after that you need a new subscription"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancel on the Capture One website, not in PayPal: a PayPal cancellation disables the license at once with no refund for the remaining period","Before the deactivation date you can undo a website cancellation with Reactivate subscription, or from Order History: Subscriptions, Manage, Un-cancel","If the mobile subscription is part of an All in One bundle bought on the website, cancel it on the website, not in Apple settings","Bought from a reseller? Capture One Support can't refund reseller purchases; contact the reseller, which has its own refund policy","Refund requests go through Capture One support, not FastSpring"]},"sources":[{"id":"m1","url":"https://support.captureone.com/hc/en-us/articles/8613682947485-Managing-your-Capture-One-subscription","title":"Managing your Capture One subscription","publisher":"vendor","quote":"Log in to your Capture One account at https://www.captureone.com/","supports":"where the cancel flow starts"},{"id":"m2","url":"https://support.captureone.com/hc/en-us/articles/8613682947485-Managing-your-Capture-One-subscription","title":"Managing your Capture One subscription","publisher":"vendor","quote":"Click Manage under Plans & Services Management.","supports":"the menu"},{"id":"m3","url":"https://support.captureone.com/hc/en-us/articles/8613682947485-Managing-your-Capture-One-subscription","title":"Managing your Capture One subscription","publisher":"vendor","quote":"Find the subscription you want to cancel and click Cancel Subscription.","supports":"the cancel button"},{"id":"m4","url":"https://support.captureone.com/hc/en-us/articles/8613682947485-Managing-your-Capture-One-subscription","title":"Managing your Capture One subscription","publisher":"vendor","quote":"A notification will confirm your deactivation date.","supports":"the confirmation"},{"id":"m5","url":"https://support.captureone.com/hc/en-us/articles/8613682947485-Managing-your-Capture-One-subscription","title":"Managing your Capture One subscription","publisher":"vendor","quote":"Your subscription remains active until the last day of your current billing cycle.","supports":"when access ends"},{"id":"m6","url":"https://support.captureone.com/hc/en-us/articles/8613682947485-Managing-your-Capture-One-subscription","title":"Managing your Capture One subscription","publisher":"vendor","quote":"You can un-cancel the subscription by clicking Reactivate subscription, but only before the deactivation date.","supports":"undoing a cancellation"},{"id":"m7","url":"https://support.captureone.com/hc/en-us/articles/8613682947485-Managing-your-Capture-One-subscription","title":"Managing your Capture One subscription","publisher":"vendor","quote":"After the subscription fully expires, you'll need to purchase a new subscription to keep using Capture One.","supports":"no reactivation after expiry"},{"id":"m8","url":"https://support.captureone.com/hc/en-us/articles/8613682947485-Managing-your-Capture-One-subscription","title":"Managing your Capture One subscription","publisher":"vendor","quote":"through your device settings.","supports":"iPhone and iPad subscriptions are cancelled in device settings"},{"id":"m9","url":"https://support.captureone.com/hc/en-us/articles/8613682947485-Managing-your-Capture-One-subscription","title":"Managing your Capture One subscription","publisher":"vendor","quote":"Cancel Free Trial/Subscription.","supports":"the cancel button in Apple settings"},{"id":"m10","url":"https://support.captureone.com/hc/en-us/articles/8613682947485-Managing-your-Capture-One-subscription","title":"Managing your Capture One subscription","publisher":"vendor","quote":"If your mobile subscription is part of the All in One bundle purchased through the Capture One website","supports":"bundle mobile subscriptions follow the website steps"},{"id":"m11","url":"https://support.captureone.com/hc/en-us/articles/8613682947485-Managing-your-Capture-One-subscription","title":"Managing your Capture One subscription","publisher":"vendor","quote":"If you cancel through PayPal instead of Capture One's website, your license will be immediately disabled,","supports":"PayPal cancellation disables the license at once"},{"id":"m12","url":"https://support.captureone.com/hc/en-us/articles/8613682947485-Managing-your-Capture-One-subscription","title":"Managing your Capture One subscription","publisher":"vendor","quote":"no refunds will be issued for the remaining period.","supports":"no refund after a PayPal cancellation"},{"id":"m13","url":"https://support.captureone.com/hc/en-us/articles/8613682947485-Managing-your-Capture-One-subscription","title":"Managing your Capture One subscription","publisher":"vendor","quote":"You can set it back to auto-renew from your Order History:","supports":"un-cancel from Order History"},{"id":"m14","url":"https://support.captureone.com/hc/en-us/articles/8613682947485-Managing-your-Capture-One-subscription","title":"Managing your Capture One subscription","publisher":"vendor","quote":"Apple handles all refund requests for Capture One mobile subscriptions.","supports":"Apple handles mobile refunds"},{"id":"l1","url":"https://support.captureone.com/hc/en-us/articles/360007791797-All-about-perpetual-and-subscription-licenses","title":"All about perpetual and subscription licenses","publisher":"vendor","quote":"your license key will be disabled and access will end","supports":"what happens when the subscription ends"},{"id":"l2","url":"https://support.captureone.com/hc/en-us/articles/360007791797-All-about-perpetual-and-subscription-licenses","title":"All about perpetual and subscription licenses","publisher":"vendor","quote":"Pay once and own a license for life.","supports":"the perpetual license"},{"id":"l3","url":"https://support.captureone.com/hc/en-us/articles/360007791797-All-about-perpetual-and-subscription-licenses","title":"All about perpetual and subscription licenses","publisher":"vendor","quote":"One yearly payment upfront.","supports":"annual prepaid billing"},{"id":"l4","url":"https://support.captureone.com/hc/en-us/articles/360007791797-All-about-perpetual-and-subscription-licenses","title":"All about perpetual and subscription licenses","publisher":"vendor","quote":"Pay month-to-month for maximum flexibility.","supports":"monthly billing"},{"id":"r1","url":"https://support.captureone.com/hc/en-us/articles/360002427598-Refund-policy","title":"Refund policy","publisher":"vendor","quote":"Capture One subscriptions renew automatically.","supports":"automatic renewal"},{"id":"r2","url":"https://support.captureone.com/hc/en-us/articles/360002427598-Refund-policy","title":"Refund policy","publisher":"vendor","quote":"If you do not wish to renew, cancel your subscription before your renewal date:","supports":"cancel before the renewal date"},{"id":"r3","url":"https://support.captureone.com/hc/en-us/articles/360002427598-Refund-policy","title":"Refund policy","publisher":"vendor","quote":"We offer a full refund within one year of purchase — as long as the license key has not been used to activate the software.","supports":"the refund window"},{"id":"r4","url":"https://support.captureone.com/hc/en-us/articles/360002427598-Refund-policy","title":"Refund policy","publisher":"vendor","quote":"Once activated, the key is considered “unsealed” and the order becomes non-refundable.","supports":"activated orders aren't refundable"},{"id":"r5","url":"https://support.captureone.com/hc/en-us/articles/360002427598-Refund-policy","title":"Refund policy","publisher":"vendor","quote":"The 14-day \"cooling-off\" period under EU law does not apply to software that has been unsealed (activated).","supports":"no EU cooling-off for activated software"},{"id":"r6","url":"https://support.captureone.com/hc/en-us/articles/360002427598-Refund-policy","title":"Refund policy","publisher":"vendor","quote":"Go to support.captureone.com and click Submit a request in the top right corner.","supports":"how to request a refund"},{"id":"r7","url":"https://support.captureone.com/hc/en-us/articles/360002427598-Refund-policy","title":"Refund policy","publisher":"vendor","quote":"Don't contact FastSpring directly - all refund requests must go through Capture One to avoid delays.","supports":"refunds go through Capture One, not FastSpring"},{"id":"r8","url":"https://support.captureone.com/hc/en-us/articles/360002427598-Refund-policy","title":"Refund policy","publisher":"vendor","quote":"All Capture One Mobile transactions are handled by Apple.","supports":"Capture One Mobile is billed by Apple"},{"id":"r9","url":"https://support.captureone.com/hc/en-us/articles/360002427598-Refund-policy","title":"Refund policy","publisher":"vendor","quote":"Capture One Support cannot issue refunds for reseller purchases, as resellers have their own refund policies.","supports":"reseller purchases"},{"id":"e1","url":"https://support.captureone.com/hc/en-us/articles/8382354522397-Education-Discount-Program","title":"Education Discount Program","publisher":"vendor","quote":"Educational discount is 75% for students and 65% for teachers on an annual or monthly (12-month commitment)","supports":"the education discount"},{"id":"e2","url":"https://support.captureone.com/hc/en-us/articles/8382354522397-Education-Discount-Program","title":"Education Discount Program","publisher":"vendor","quote":"The student offer is available to anyone currently enrolled at a degree-granting college or university.","supports":"student eligibility"},{"id":"e3","url":"https://support.captureone.com/hc/en-us/articles/8382354522397-Education-Discount-Program","title":"Education Discount Program","publisher":"vendor","quote":"Teachers, faculty, and staff at schools or universities are eligible.","supports":"teacher eligibility"},{"id":"e4","url":"https://support.captureone.com/hc/en-us/articles/8382354522397-Education-Discount-Program","title":"Education Discount Program","publisher":"vendor","quote":"The educational discount is only valid for subscriptions","supports":"subscriptions only"},{"id":"p1","url":"https://www.captureone.com/en/pricing","title":"Capture One pricing","publisher":"vendor","quote":"No strings attached. You can cancel anytime with no fees or fuss.","supports":"no cancellation fees"},{"id":"p2","url":"https://www.captureone.com/en/pricing","title":"Capture One pricing","publisher":"vendor","quote":"Want to switch to a Perpetual License? You can do that anytime.","supports":"switching to a perpetual license"},{"id":"p3","url":"https://www.captureone.com/en/pricing","title":"Capture One pricing","publisher":"vendor","quote":"And if you've subscribed for 5 years, it's on us - no extra cost.","supports":"free switch after 5 years"},{"id":"a1","url":"https://support.apple.com/en-us/118428","title":"Apple Support: cancel a subscription","publisher":"platform","quote":"In Settings, tap your name.","supports":"the iPhone and iPad path"},{"id":"a2","url":"https://support.apple.com/en-us/118428","title":"Apple Support: cancel a subscription","publisher":"platform","quote":"Tap Cancel Subscription.","supports":"the cancel button"},{"id":"a3","url":"https://support.apple.com/en-us/118428","title":"Apple Support: cancel a subscription","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to tell it's cancelled"},{"id":"a4","url":"https://support.apple.com/en-us/118428","title":"Apple Support: cancel a subscription","publisher":"platform","quote":"cancel it at least 24 hours before the trial ends","supports":"trial cancellation timing"},{"id":"pp1","url":"https://www.paypal.com/us/cshelp/article/how-do-i-cancel-a-billing-agreement-automatic-recurring-payment-subscription-or-automatic-billing-with-a-merchant-help240","title":"PayPal Help: cancel an automatic payment","publisher":"platform","quote":"Select Subscriptions and saved businesses","supports":"the PayPal menu"},{"id":"pp2","url":"https://www.paypal.com/us/cshelp/article/how-do-i-cancel-a-billing-agreement-automatic-recurring-payment-subscription-or-automatic-billing-with-a-merchant-help240","title":"PayPal Help: cancel an automatic payment","publisher":"platform","quote":"On this page, you can cancel the automatic payment","supports":"where to cancel in PayPal"}],"verification":{"level":"docs","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Capture One's help pages don't say how to cancel a subscription bought from a reseller, only that resellers handle their own refunds","Whether Capture One sends an email after a website cancellation isn't described on its help pages","When access ends after cancelling Capture One Mobile through Apple isn't stated on Capture One's or Apple's help pages","What happens to your catalogs and edits after the license is disabled isn't described on Capture One's help pages"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Re-checked the website, Apple and PayPal routes against Capture One's help articles: steps and timing correct; quotes now match the article text exactly","Added the refund limits: activated keys aren't refundable, the EU cooling-off period doesn't apply once activated, and refunds go through Capture One rather than FastSpring","Added PayPal's own steps for the PayPal route and Apple's 24-hour trial rule","Noted that the mobile part of an All in One bundle bought on the website is cancelled on the website","Added the education discount and the option to switch to a perpetual license (free after 5 years)","Removed the Apple route's end-of-cycle claim, which Capture One states only for website subscriptions"]}},"page":"https://stackcut.io/cancel/capture_one","json":"https://stackcut.io/exits/capture_one.json","evidence":{"packet_revision":"caba3a6b186583946710762f1a2ff20166472d77c54f71098ca740cf87f71b64","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"capture-one--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"capture-one--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"capture-one--paypal--r3","channel":"paypal","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"carbonite","name":"Carbonite","category":"cloud_storage","website":"https://www.carbonite.com","domains":["carbonite.com"],"summary":"Turn off automatic renewal at account.carbonite.com: Safe plans under Subscriptions > Options > Turn OFF Auto-Renewal; Safe Pro and Server plans (Billing Owner) under Account Summary > Change > Yes, cancel automatic renewal. Backups keep working until the expiration date. Gotcha: backed-up data is permanently removed after the grace period.","routes":[{"channel":"direct_web","label":"Carbonite Safe (personal)","applies_to":"Carbonite Safe Basic, Safe Plus and Safe Prime subscriptions","who":"The Carbonite account holder","method":"self_serve","start_url":"https://account.carbonite.com","steps":[{"do":"Sign in to your Carbonite account at account.carbonite.com","expect":"Subscriptions"},{"do":"Click Subscriptions, then in the Manage column click Options (if it says Install instead, install Carbonite and refresh the page)","expect":"Turn OFF Auto-Renewal"},{"do":"Confirm in the window that opens by clicking Turn OFF Auto-Renewal","expect":null}],"confirm_by":null,"effective":"You can keep using existing features until the expiration date; 30 days after expiration, Carbonite permanently removes your backed-up data and stops working on your computer","notice":null,"refund":null,"fees":null,"source_ids":["s1","s2","s3","s4","s19","s5","s6","s20","s14"]},{"channel":"direct_web","label":"Safe Pro and Safe Server Backup","applies_to":"Carbonite Safe Backup Pro (Core, Power and Ultimate plans) and Carbonite Safe Server Backup","who":"The Billing Owner on the account","method":"self_serve","start_url":"https://account.carbonite.com/","steps":[{"do":"Sign in to your account at account.carbonite.com and click Account Summary","expect":null},{"do":"If it shows you're enrolled in automatic renewal, click Change","expect":"Yes, cancel automatic renewal"},{"do":"In the pop-up, select Yes, cancel automatic renewal","expect":null}],"confirm_by":null,"effective":"You can keep using existing features until the expiration date; 30 days after expiration, backed-up data is permanently removed and Carbonite stops working on your computers","notice":null,"refund":null,"fees":null,"source_ids":["s7","s8","s9","s10","s11","s12","s13","s18"]}],"pay_less":[],"export":[],"after_cancel":{"access_until":"The subscription's expiration date","data_kept":"Carbonite keeps backed-up data for a grace period after the subscription expires, then permanently removes it: 30 days for Safe Basic, Safe Plus and Safe Prime. For Safe Pro plans its renewal article says 30 days, but its data-retention table lists 60 days","you_lose":["All backed-up data after the grace period; to back up again you need a new subscription and a fresh backup","Carbonite stops working on your computers once the data is removed"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancelling means turning off automatic renewal; the subscription then runs to its expiration date","If the Manage column shows Install instead of Options, install Carbonite and refresh the page before you can turn off renewal","Restore anything you need before the grace period ends: after it, Carbonite permanently removes the backed-up data","Only the Billing Owner can turn off automatic renewal on Safe Pro and Safe Server Backup accounts","To spot a failed renewal payment, check your Carbonite account for an outstanding balance","To keep the backup instead, renew manually before the subscription expires"]},"sources":[{"id":"s1","url":"https://support.carbonite.com/articles/Personal-Mac-Windows-Deactivating-Automatic-Renewal","title":"Deactivating Automatic Renewal","publisher":"vendor","quote":"Sign in to your Carbonite account at https://account.carbonite.com","supports":"where the flow starts"},{"id":"s2","url":"https://support.carbonite.com/articles/Personal-Mac-Windows-Deactivating-Automatic-Renewal","title":"Deactivating Automatic Renewal","publisher":"vendor","quote":"Click Subscriptions","supports":"the Subscriptions page"},{"id":"s3","url":"https://support.carbonite.com/articles/Personal-Mac-Windows-Deactivating-Automatic-Renewal","title":"Deactivating Automatic Renewal","publisher":"vendor","quote":"From the Manage column, click Options","supports":"the Options step"},{"id":"s4","url":"https://support.carbonite.com/articles/Personal-Mac-Windows-Deactivating-Automatic-Renewal","title":"Deactivating Automatic Renewal","publisher":"vendor","quote":"Confirm within the next window by clicking Turn OFF Auto-Renewal","supports":"the confirm step"},{"id":"s5","url":"https://support.carbonite.com/articles/Personal-Mac-Windows-Deactivating-Automatic-Renewal","title":"Deactivating Automatic Renewal","publisher":"vendor","quote":"After 30 days of expiration, Carbonite will permanently remove your backed up data and Carbonite will no longer function on your computer.","supports":"what happens after expiration"},{"id":"s6","url":"https://support.carbonite.com/articles/Personal-Mac-Windows-Deactivating-Automatic-Renewal","title":"Deactivating Automatic Renewal","publisher":"vendor","quote":"Safe Basic, Safe Plus, and Safe Prime","supports":"which plans the article covers"},{"id":"s7","url":"https://support.carbonite.com/articles/Pro-Windows-Mac-Deactivating-Automatic-Renewal","title":"Deactivating Automatic Renewal (Safe Backup Pro)","publisher":"vendor","quote":"You must be the Billing Owner on the account to perform the actions below.","supports":"who can turn off renewal"},{"id":"s8","url":"https://support.carbonite.com/articles/Pro-Windows-Mac-Deactivating-Automatic-Renewal","title":"Deactivating Automatic Renewal (Safe Backup Pro)","publisher":"vendor","quote":"Click Account Summary","supports":"the Account Summary page"},{"id":"s9","url":"https://support.carbonite.com/articles/Pro-Windows-Mac-Deactivating-Automatic-Renewal","title":"Deactivating Automatic Renewal (Safe Backup Pro)","publisher":"vendor","quote":"If you see that you are currently enrolled, click Change","supports":"the Change step"},{"id":"s10","url":"https://support.carbonite.com/articles/Pro-Windows-Mac-Deactivating-Automatic-Renewal","title":"Deactivating Automatic Renewal (Safe Backup Pro)","publisher":"vendor","quote":"Within the pop-up that appears, select Yes, cancel automatic renewal","supports":"the confirm step"},{"id":"s11","url":"https://support.carbonite.com/articles/Pro-Windows-Mac-Deactivating-Automatic-Renewal","title":"Deactivating Automatic Renewal (Safe Backup Pro)","publisher":"vendor","quote":"After automatic renewal is disabled, you can continue to use existing features until the expiration date.","supports":"access until expiration"},{"id":"s12","url":"https://support.carbonite.com/articles/Pro-Windows-Mac-Deactivating-Automatic-Renewal","title":"Deactivating Automatic Renewal (Safe Backup Pro)","publisher":"vendor","quote":"Core, Power, and Ultimate plans","supports":"which plans the article covers"},{"id":"s13","url":"https://support.carbonite.com/articles/Pro-Windows-Mac-Deactivating-Automatic-Renewal","title":"Deactivating Automatic Renewal (Safe Backup Pro)","publisher":"vendor","quote":"After 30 days of expiration, Carbonite will permanently remove your backed up data and Carbonite will no longer function on your computers.","supports":"Pro data removal after expiration"},{"id":"s14","url":"https://support.carbonite.com/articles/Personal-Pro-Windows-Mac-Storage-of-Data-After-Expiration","title":"Storage of Data After Expiration","publisher":"vendor","quote":"To avoid data loss, please renew your Carbonite subscription before the grace period ends.","supports":"the grace period"},{"id":"s15","url":"https://support.carbonite.com/articles/Personal-Pro-Windows-Mac-Storage-of-Data-After-Expiration","title":"Storage of Data After Expiration","publisher":"vendor","quote":"Carbonite will permanently remove your backed up data and you will need to purchase a new subscription and start the backup over again.","supports":"what happens after the grace period"},{"id":"s16","url":"https://support.carbonite.com/articles/Personal-Pro-Windows-Mac-Storage-of-Data-After-Expiration","title":"Storage of Data After Expiration","publisher":"vendor","quote":"A great way to know if a payment has failed is by going into your Carbonite account and confirming if there is an outstanding balance.","supports":"spotting a failed renewal"},{"id":"s18","url":"https://support.carbonite.com/articles/Pro-Windows-Mac-Deactivating-Automatic-Renewal","title":"Deactivating Automatic Renewal (Safe Backup Pro)","publisher":"vendor","quote":"If you plan to renew manually, you will need to sign in and renew your subscription before it expires to keep your files protected.","supports":"manual renewal"},{"id":"s19","url":"https://support.carbonite.com/articles/Personal-Mac-Windows-Deactivating-Automatic-Renewal","title":"Deactivating Automatic Renewal","publisher":"vendor","quote":"After you deactivate automatic renewal on a Carbonite Safe subscription, you can continue to use existing features until the expiration date.","supports":"Safe plans keep working until the expiration date"},{"id":"s20","url":"https://support.carbonite.com/articles/Personal-Mac-Windows-Deactivating-Automatic-Renewal","title":"Deactivating Automatic Renewal","publisher":"vendor","quote":"if Carbonite hasn't been installed with the subscription in question, the column will instead say Install. If this occurs, install Carbonite and then refresh the page.","supports":"what to do when the Manage column says Install"},{"id":"s21","url":"https://support.carbonite.com/articles/Personal-Pro-Windows-Mac-Storage-of-Data-After-Expiration","title":"Storage of Data After Expiration","publisher":"vendor","quote":"Safe Basic 30 days 30 days","supports":"the grace-period table: 30 days for Safe Basic (Safe Plus and Safe Prime are the same)"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Carbonite's refund or money-back terms aren't on its help articles about renewal and expiration; they would be in Carbonite's terms of service","Carbonite's data-retention table lists a 60-day grace period for Safe Core, Safe Power and Safe Ultimate, while its Safe Pro renewal article says data is removed 30 days after expiration; plan on 30 days","How downgrading a plan works isn't confirmed here; Carbonite documents it in its help article on downgrading a subscription","How subscriptions bought from a Carbonite partner or with a retail activation code are cancelled isn't covered by these help articles","Carbonite's help pages don't say what confirms that automatic renewal is off"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked both routes against Carbonite's two auto-renewal articles and its data-retention article; menus, Billing Owner rule and access until expiration confirmed","Safe route: added the Safe article's own line on access until expiration, and its note that the Manage column says Install until Carbonite is installed","Removed the claim that backups stop at expiration, which the articles don't state","Data kept: added the 30-day grace period for Safe plans from the retention table, and flagged that the table lists 60 days for Safe Pro plans where the renewal article says 30"]}},"page":"https://stackcut.io/cancel/carbonite","json":"https://stackcut.io/exits/carbonite.json","evidence":{"packet_revision":"4150c84b0b930019eebb43a76054e0318c8cbce703321c41235efaf05b09504b","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"carbonite--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"carbonite--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"carepatron","name":"Carepatron","category":"productivity","website":"https://www.carepatron.com","domains":["carepatron.com"],"summary":"Open Settings, Workspace settings, the Subscriptions tab, then Cancel Subscription. Access continues to the end of the billing period, then the workspace moves to the Free plan. Payments are final: no refunds for annual plans or the current period. Data is kept no more than 90 days after termination.","routes":[{"channel":"direct_web","label":"Cancel the subscription","applies_to":"Paid Plus and Advanced subscriptions, billed monthly or yearly; each workspace is billed separately","who":"Not stated in the help article","method":"self_serve","start_url":null,"steps":[{"do":"Open Settings, then Workspace settings, then the Subscriptions tab","expect":null},{"do":"In the Subscription Summary section, click Cancel Subscription","expect":null},{"do":"Click Yes, cancel my subscription to confirm","expect":null}],"confirm_by":null,"effective":"End of the current billing period. You keep access until then, after which the account automatically switches to the Free plan","notice":"None: you can cancel at any time and won't be billed again; there is no minimum contract","refund":"Subscription payments are considered final. Annual subscriptions are non-refundable, payments already made for the current billing period are non-refundable, and credits are non-refundable","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s27","s22","s23","s24","s29","s36"]},{"channel":"direct_web","label":"Delete the workspace","applies_to":"The whole workspace and the data in it","who":"Not stated in the help article","method":"self_serve","start_url":null,"steps":[{"do":"Export what you need first (see export): a deleted workspace can't be restored","expect":null},{"do":"Open Settings, then Workspace Settings, and scroll down to Danger Zone","expect":null},{"do":"Click Delete workspace, choose one of the offered reasons, and confirm","expect":"Yes, permanently delete workspace."},{"do":"If you are on a paid plan, cancel the subscription when prompted as part of the process","expect":null}],"confirm_by":null,"effective":"Access is removed immediately","notice":null,"refund":"No refund on termination; subscription payments are considered final","fees":null,"source_ids":["s9","s10","s11","s31","s12","s13","s14","s25","s24","s28"]}],"pay_less":[{"type":"annual_billing","what":"Choose Pay yearly on the pricing toggle, shown with 20% off","evidence":"documented","source_ids":["s15","s16"]},{"type":"downgrade","what":"Downgrade at any time if you don't use your current plan's features: in the Subscription Summary, select Manage Plan and choose a lower plan and billing cycle","evidence":"documented","source_ids":["s17","s30"]},{"type":"free_plan","what":"The Free plan, described as perfect for getting started at no cost. Cancelling moves the workspace to it at the end of the billing period","evidence":"documented","source_ids":["s8","s18"]}],"export":[{"data":"Invoices, claims and payments (finance reconciliation exports)","how":"Open Billing, choose the Invoices, Claims or Payments tab, click Export, set the date range, status and staff filters (optionally Include line items), then save","format":"CSV","limits":"The article covers billing data only; client records and notes aren't covered there","source_ids":["s19","s20","s26","s32"]},{"data":"Your User Data","how":"Use the export feature in the service. After your account ends, access is limited to downloading your User Data","format":null,"limits":"User Data is kept no more than 90 days after termination or expiration. A deleted workspace can't be restored","source_ids":["s33","s34","s35","s13"]}],"after_cancel":{"access_until":"The end of the current billing period, after which the workspace switches to the Free plan. Deleting the workspace removes access immediately","data_kept":"No more than 90 days after termination or expiration of the agreement, then deleted. A deleted workspace doesn't go to the Trash and can't be restored","you_lose":["Paid plan features once the billing period ends","Access to the workspace as soon as you delete it","Deleted workspace data, which can't be restored","Any refund of amounts already paid"]},"agent_notes":{"sign_in_needed":null,"phone_or_chat_only":null,"retention_step":null,"tips":["Cancelling stops renewal. Access continues to the end of the billing period, then the workspace moves to the Free plan","Each workspace is billed separately: cancel in every paid workspace","Deleting the workspace removes access at once and can't be restored: export first","Subscription payments are considered final, so check the renewal date before cancelling","Refund questions go through the Help channel in your workspace"]},"sources":[{"id":"s1","url":"https://help.carepatron.com/en/articles/11970663-managing-your-subscription","title":"Managing your subscription","publisher":"vendor","quote":"Subscription Summary","supports":"the section that holds the Cancel Subscription button"},{"id":"s2","url":"https://help.carepatron.com/en/articles/11970663-managing-your-subscription","title":"Managing your subscription","publisher":"vendor","quote":"Workspace settings","supports":"the settings menu used to cancel"},{"id":"s3","url":"https://help.carepatron.com/en/articles/11970663-managing-your-subscription","title":"Managing your subscription","publisher":"vendor","quote":"Subscriptions tab","supports":"the tab that holds the subscription"},{"id":"s4","url":"https://help.carepatron.com/en/articles/11970663-managing-your-subscription","title":"Managing your subscription","publisher":"vendor","quote":"Cancel Subscription","supports":"the cancel button"},{"id":"s5","url":"https://help.carepatron.com/en/articles/11970663-managing-your-subscription","title":"Managing your subscription","publisher":"vendor","quote":"Yes, cancel my subscription","supports":"the final confirm button"},{"id":"s6","url":"https://help.carepatron.com/en/articles/11970663-managing-your-subscription","title":"Managing your subscription","publisher":"vendor","quote":"Choosing Cancel will stop your plan from renewing.","supports":"cancelling stops renewal"},{"id":"s7","url":"https://help.carepatron.com/en/articles/11970663-managing-your-subscription","title":"Managing your subscription","publisher":"vendor","quote":"You will keep access until the end of your current billing period,","supports":"access continues to the end of the period"},{"id":"s8","url":"https://help.carepatron.com/en/articles/11970663-managing-your-subscription","title":"Managing your subscription","publisher":"vendor","quote":"after which your account will automatically switch to the Free plan.","supports":"the Free plan after the period ends"},{"id":"s9","url":"https://help.carepatron.com/en/articles/7212660-delete-your-workspace","title":"Delete your workspace","publisher":"vendor","quote":"Workspace Settings","supports":"the settings menu used to delete"},{"id":"s10","url":"https://help.carepatron.com/en/articles/7212660-delete-your-workspace","title":"Delete your workspace","publisher":"vendor","quote":"Danger Zone","supports":"where the delete option sits"},{"id":"s11","url":"https://help.carepatron.com/en/articles/7212660-delete-your-workspace","title":"Delete your workspace","publisher":"vendor","quote":"Delete workspace","supports":"the delete button"},{"id":"s12","url":"https://help.carepatron.com/en/articles/7212660-delete-your-workspace","title":"Delete your workspace","publisher":"vendor","quote":"Yes, permanently delete workspace.","supports":"the final confirm button"},{"id":"s13","url":"https://help.carepatron.com/en/articles/7212660-delete-your-workspace","title":"Delete your workspace","publisher":"vendor","quote":"If you delete a workspace, it won't appear in the Trash and can't be restored.","supports":"deletion can't be undone"},{"id":"s14","url":"https://help.carepatron.com/en/articles/11970663-managing-your-subscription","title":"Managing your subscription","publisher":"vendor","quote":"If you choose to Delete a workspace, access is removed immediately,","supports":"access ends at once on deletion"},{"id":"s15","url":"https://www.carepatron.com/pricing","title":"Carepatron pricing","publisher":"vendor","quote":"Pay yearly","supports":"the yearly billing option"},{"id":"s16","url":"https://www.carepatron.com/pricing","title":"Carepatron pricing","publisher":"vendor","quote":"20% off","supports":"the yearly discount"},{"id":"s17","url":"https://help.carepatron.com/en/articles/11970663-managing-your-subscription","title":"Managing your subscription","publisher":"vendor","quote":"If you're not using the features in your current plan, you can downgrade your subscription at any time.","supports":"downgrading is allowed at any time"},{"id":"s18","url":"https://help.carepatron.com/en/articles/11970663-managing-your-subscription","title":"Managing your subscription","publisher":"vendor","quote":"Perfect for getting started at no cost.","supports":"the Free plan is for starting at no cost"},{"id":"s19","url":"https://help.carepatron.com/en/articles/6381746-how-to-export-data-for-finance-reconciliation","title":"How to export data for finance reconciliation","publisher":"vendor","quote":"Choose a tab: Invoices, Claims, Payments.","supports":"what can be exported"},{"id":"s20","url":"https://help.carepatron.com/en/articles/6381746-how-to-export-data-for-finance-reconciliation","title":"How to export data for finance reconciliation","publisher":"vendor","quote":"The downloaded file will be in CSV format.","supports":"the export format"},{"id":"s21","url":"https://help.carepatron.com/en/articles/6743449-transferring-ownership-of-your-workspace","title":"Transferring ownership of your workspace","publisher":"vendor","quote":"If you are on a paid plan, adding another member will charge your account for an additional seat","supports":"adding members on a paid plan adds a seat charge"},{"id":"s22","url":"https://help.carepatron.com/en/articles/13902276-carepatron-refund-policy","title":"Carepatron refund policy","publisher":"vendor","quote":"Annual subscriptions are non-refundable.","supports":"annual subscriptions get no refund"},{"id":"s23","url":"https://help.carepatron.com/en/articles/13902276-carepatron-refund-policy","title":"Carepatron refund policy","publisher":"vendor","quote":"Payments already made for the current billing period are non-refundable.","supports":"monthly payments for the current period are not refunded"},{"id":"s24","url":"https://help.carepatron.com/en/articles/13902276-carepatron-refund-policy","title":"Carepatron refund policy","publisher":"vendor","quote":"Subscription payments are considered final.","supports":"subscription payments are final"},{"id":"s25","url":"https://help.carepatron.com/en/articles/11970663-managing-your-subscription","title":"Managing your subscription","publisher":"vendor","quote":"you will be prompted to cancel your subscription as part of the process.","supports":"deleting a workspace prompts cancelling the subscription"},{"id":"s26","url":"https://help.carepatron.com/en/articles/6381746-how-to-export-data-for-finance-reconciliation","title":"How to export data for finance reconciliation","publisher":"vendor","quote":"Select the issue date, due date range, status, and staff.","supports":"the export filters"},{"id":"s27","url":"https://www.carepatron.com/pricing","title":"Carepatron pricing","publisher":"vendor","quote":"No, you can cancel your subscription at anytime, and you won't be billed again.","supports":"cancel at any time, no further billing"},{"id":"s28","url":"https://www.carepatron.com/terms-of-service","title":"Carepatron Terms of Service","publisher":"vendor","quote":"You will not be entitled to any refund on termination or expiration of the Agreement.","supports":"no refund on termination"},{"id":"s29","url":"https://help.carepatron.com/en/articles/11970663-managing-your-subscription","title":"Managing your subscription","publisher":"vendor","quote":"Credits are non-refundable","supports":"account credits aren't refunded"},{"id":"s30","url":"https://help.carepatron.com/en/articles/11970663-managing-your-subscription","title":"Managing your subscription","publisher":"vendor","quote":"Manage Plan","supports":"where plan changes are made"},{"id":"s31","url":"https://help.carepatron.com/en/articles/7212660-delete-your-workspace","title":"Delete your workspace","publisher":"vendor","quote":"choose one of the offered reasons","supports":"a reason is asked before deleting"},{"id":"s32","url":"https://help.carepatron.com/en/articles/6381746-how-to-export-data-for-finance-reconciliation","title":"How to export data for finance reconciliation","publisher":"vendor","quote":"Include line items","supports":"the itemized export option"},{"id":"s33","url":"https://www.carepatron.com/terms-of-service","title":"Carepatron Terms of Service","publisher":"vendor","quote":"there is an export feature in the Service which will enable you to retrieve your User Data","supports":"an export feature exists for User Data"},{"id":"s34","url":"https://www.carepatron.com/terms-of-service","title":"Carepatron Terms of Service","publisher":"vendor","quote":"your access to the Service will be limited to downloading your User Data.","supports":"after the account ends, only downloading is allowed"},{"id":"s35","url":"https://www.carepatron.com/terms-of-service","title":"Carepatron Terms of Service","publisher":"vendor","quote":"all User Data in your Account will be retained no more than ninety (90) days after termination or expiration","supports":"90-day retention after termination"},{"id":"s36","url":"https://help.carepatron.com/en/articles/11970663-managing-your-subscription","title":"Managing your subscription","publisher":"vendor","quote":"Each workspace is billed separately","supports":"billing is per workspace"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["The help articles don't say which role (owner or admin) can cancel a subscription or delete a workspace","No confirmation email or status page is documented for a cancellation","The refund article sets no refund window and gives no request steps; it points to the Help channel in your workspace","Where the general User Data export feature sits in the app, and its format, aren't described in the help articles checked","Carepatron's help doesn't mention buying a plan through Apple or Google, so no app store route is included"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Added from the pricing FAQ that you can cancel at any time and won't be billed again (no notice or minimum contract)","Added from the Terms of Service: no refund on termination, an export feature for User Data, download-only access after the account ends, and data kept no more than 90 days (the draft had no retention period)","Corrected the finance export steps to the article's path (Billing, tab, Export) and added that credits are non-refundable and that each workspace is billed separately","Workspace deletion now starts with exporting, and the step that asks for a reason is cited"]}},"page":"https://stackcut.io/cancel/carepatron","json":"https://stackcut.io/exits/carepatron.json","evidence":{"packet_revision":"47fb0ff88bf45bdb90ef877bb3a29c2e8f49f93e0d5f6d51a58d16c570302ab8","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"carepatron--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"carepatron--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"carrd","name":"Carrd","category":"productivity","website":"https://carrd.com","domains":["carrd.com","carrd.co"],"summary":"Carrd Pro is a yearly plan: turn off auto-renew in the Dashboard’s Account panel, under Current Plan, then confirm. Remove a saved payment method to stop card charges. Refunds are generally unavailable, but Carrd may refund prorated downgrade credit at its discretion.","routes":[{"channel":"direct_web","label":"Turn off auto-renew","applies_to":"Carrd Pro plans (Pro Lite, Pro Standard, Pro Plus) with auto-renew turned on","who":"The account owner, signed in to carrd.com","method":"self_serve","start_url":"https://carrd.com/dashboard","steps":[{"do":"Open the Dashboard and click your Account avatar in the corner","expect":"Current Plan"},{"do":"Under Current Plan, click Turn Off Auto-Renew","expect":"a prompt to confirm you'd like to turn off auto-renew"},{"do":"Confirm, then click Turn Off Auto-Renew","expect":null},{"do":"Optional: to make sure no card is charged, click Payment Method in the same Account panel, click Remove, then Remove Saved Payment Method","expect":null}],"confirm_by":null,"effective":"The plan no longer renews automatically; it runs to its end date, and you can still renew it manually by clicking Renew Now on your account page","notice":"Auto-renew runs before the plan's end date, so turn it off before then","refund":"Generally non-refundable, subject to legal exceptions. On request, Carrd may refund all or part of prorated plan-downgrade credit to the original funding payment, at its sole discretion; a refund is not guaranteed.","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s9","s23","s24","s26"]},{"channel":"direct_web","label":"Delete the account","applies_to":"Any Carrd account, free or Pro, when you want the account and all its sites removed","who":"The account owner, signed in (the account password is required)","method":"self_serve","start_url":"https://carrd.com/dashboard","steps":[{"do":"Open the Dashboard and click your Account avatar in the corner","expect":null},{"do":"In the sidebar, click Delete Account","expect":null},{"do":"Enter your account password, tick the confirmation checkbox, then click Submit Deletion Request","expect":null}],"confirm_by":null,"effective":"The account, all its sites, account information and history are permanently deleted two weeks after the request; signing in before then cancels the request","notice":null,"refund":"None: Carrd's Terms say unused virtual items (such as account balance) bring no money or compensation when an account is closed","fees":null,"source_ids":["s19","s20","s21","s10"]}],"pay_less":[{"type":"downgrade","what":"Change to a lower-cost Pro plan (Pro Lite is $9 a year): Dashboard, Account avatar, Change. You get a one-time balance credit for the time left on your current plan; first remove from your sites any features the new plan lacks. Carrd may refund some or all of that prorated credit to the original funding payment on request, at its sole discretion.","evidence":"documented","source_ids":["s12","s13","s22","s25","s26"]},{"type":"free_plan","what":"The free Basic plan: build up to three sites per account with Carrd's core features","evidence":"documented","source_ids":["s14"]}],"export":[{"data":"Each site's source code","how":"Dashboard, Sites tab, the site's Manage icon, then Download in the sidebar and Download Zip","format":"Zip of unminified HTML, CSS and JS","limits":"Requires Pro Plus or higher. Forms and other parts that need the Carrd platform won't work in the download, and it can't be uploaded back to Carrd","source_ids":["s15","s16","s17","s18"]}],"after_cancel":{"access_until":"The Pro plan's end date (with auto-renew off). After an account deletion request, the account is deleted two weeks later","data_kept":"Not stated for a plan that ends. Deleting the account permanently deletes all its sites, account information and account history after two weeks","you_lose":["Pro features on your sites once the account is on the free Basic plan (the Terms say this happens when a renewal can't be paid)","Any unused account balance when the account is closed: it isn't refunded","Every site and all account data, two weeks after an account deletion request"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Auto-renew is optional: if it's already off, there is nothing to cancel, and the plan simply isn't renewed","Renewals are paid from the account balance first, then the saved payment method: remove the saved card to make sure nothing is charged","Purchases and balance are generally non-refundable; legal exceptions and discretionary refunds may apply, including a requested refund of prorated downgrade credit. No refund is guaranteed.","After requesting account deletion, don't sign in for two weeks: signing in cancels the deletion request","Download sites you want to keep (Pro Plus or higher) before the plan ends"]},"sources":[{"id":"s1","url":"https://carrd.com/docs/pro/auto-renewing","title":"Automatically Renewing Your Plan","publisher":"vendor","quote":"Under Current Plan, click Turn Off Auto-Renew","supports":"where auto-renew is turned off"},{"id":"s2","url":"https://carrd.com/docs/pro/auto-renewing","title":"Automatically Renewing Your Plan","publisher":"vendor","quote":"Confirm you'd like to turn off auto-renew, then click Turn Off Auto-Renew","supports":"the final confirm step"},{"id":"s3","url":"https://carrd.com/docs/pro/auto-renewing","title":"Automatically Renewing Your Plan","publisher":"vendor","quote":"you can still manually renew it at any time by clicking Renew Now on your account page","supports":"manual renewal remains available through Renew Now on the account page"},{"id":"s4","url":"https://carrd.com/docs/pro/auto-renewing","title":"Automatically Renewing Your Plan","publisher":"vendor","quote":"optionally set your Pro plan to auto-renew prior to its end date using your account balance","supports":"renewal happens before the end date, from the account balance"},{"id":"s5","url":"https://carrd.com/docs/account/saving-payment-methods","title":"Saving Payment Methods","publisher":"vendor","quote":"a saved payment method can be added to your account to automatically fund some or all of an auto-renewal (should your account balance be insufficient)","supports":"a saved card pays renewals the balance can't cover"},{"id":"s6","url":"https://carrd.com/docs/account/saving-payment-methods","title":"Saving Payment Methods","publisher":"vendor","quote":"Confirm you'd like to remove your saved payment method, then click Remove Saved Payment Method","supports":"removing the saved payment method"},{"id":"s7","url":"https://carrd.com/docs/general/terms","title":"Terms of Use","publisher":"vendor","quote":"Optionally, the Pro plan may also be automatically renewed on an annual basis and remain in effect until cancelled by you.","supports":"yearly auto-renewal until cancelled"},{"id":"s8","url":"https://carrd.com/docs/general/terms","title":"Terms of Use","publisher":"vendor","quote":"your account will, after a short grace period, be automatically downgraded to the free Basic plan and your sites will lose access to any Pro features they may be using","supports":"what happens when a renewal can't be paid"},{"id":"s9","url":"https://carrd.com/docs/general/terms","title":"Terms of Use","publisher":"vendor","quote":"ALL PURCHASES AND REDEMPTIONS OF VIRTUAL ITEMS MADE THROUGH THE SERVICE ARE FINAL AND NON-REFUNDABLE.","supports":"no refunds"},{"id":"s10","url":"https://carrd.com/docs/general/terms","title":"Terms of Use","publisher":"vendor","quote":"YOU WILL NOT RECEIVE MONEY OR OTHER COMPENSATION FOR UNUSED VIRTUAL ITEMS WHEN AN ACCOUNT IS CLOSED","supports":"unused balance is lost when the account closes"},{"id":"s11","url":"https://carrd.com/docs/pro/upgrading","title":"Upgrading Your Plan","publisher":"vendor","quote":"Note that auto-renewal is 100% optional (you're free to simply pay as you go)","supports":"auto-renew is optional"},{"id":"s12","url":"https://carrd.com/docs/pro/changing","title":"Changing Your Plan","publisher":"vendor","quote":"However, if you're changing to a lower cost plan, you'll instead receive a one-time balance credit based on the time remaining on your current plan.","supports":"downgrading gives a balance credit"},{"id":"s13","url":"https://carrd.com/docs/pro/plans","title":"Plans","publisher":"vendor","quote":"This is the entry-level Pro plan. At just $9 / year","supports":"the cheapest Pro plan"},{"id":"s14","url":"https://carrd.com/","title":"Carrd home page","publisher":"vendor","quote":"Build up to three sites per account and use all of Carrd's core features","supports":"the free plan"},{"id":"s15","url":"https://carrd.com/docs/sites/downloading","title":"Downloading a Site","publisher":"vendor","quote":"Requires Pro Plus or higher","supports":"which plans can download sites"},{"id":"s16","url":"https://carrd.com/docs/sites/downloading","title":"Downloading a Site","publisher":"vendor","quote":"the unminified HTML, CSS, and JS source code for any of the sites on your account can be downloaded","supports":"what the download contains"},{"id":"s17","url":"https://carrd.com/docs/sites/downloading","title":"Downloading a Site","publisher":"vendor","quote":"elements requiring the Carrd platform to operate (most notably form elements) will, while visibly present, not be functional in this download.","supports":"forms don't work in the download"},{"id":"s18","url":"https://carrd.com/docs/sites/downloading","title":"Downloading a Site","publisher":"vendor","quote":"The downloaded version of a site cannot be uploaded back to the Carrd platform.","supports":"the download can't be re-imported"},{"id":"s19","url":"https://carrd.com/docs/account/deleting-your-account","title":"Deleting Your Account","publisher":"vendor","quote":"The account and all data associated with it (including all of its sites, account information, and account history) will be permanently deleted in two weeks.","supports":"what deletion removes, and when"},{"id":"s20","url":"https://carrd.com/docs/account/deleting-your-account","title":"Deleting Your Account","publisher":"vendor","quote":"If you want to cancel this delete request, you can do so at any time by simply logging into the account before this date.","supports":"signing in cancels a deletion request"},{"id":"s21","url":"https://carrd.com/docs/account/deleting-your-account","title":"Deleting Your Account","publisher":"vendor","quote":"In the sidebar, click Delete Account.","supports":"where account deletion starts"},{"id":"s22","url":"https://carrd.com/docs/pro/troubleshooting","title":"Troubleshooting (Pro)","publisher":"vendor","quote":"If one or more of your sites uses features from your current plan that aren't available on your new plan, you'll first need update those sites to remove those features.","supports":"remove unsupported features before downgrading"},{"id":"s23","url":"https://carrd.com/docs/pro/auto-renewing","title":"Automatically Renewing Your Plan","publisher":"vendor","quote":"Click your Account avatar in the corner.","supports":"the first step"},{"id":"s24","url":"https://carrd.com/docs/general/terms","title":"Terms of Use","publisher":"vendor","quote":"We do not generally offer return of funds or credits on purchases unless required by law","supports":"general no-return policy; the paragraph also reserves discretionary exceptions"},{"id":"s25","url":"https://carrd.com/docs/pro/changing","title":"Changing Your Plan","publisher":"vendor","quote":"Click Change","supports":"where a plan change starts"},{"id":"s26","url":"https://carrd.com/docs/general/terms","title":"Terms of Use","publisher":"vendor","quote":"Upon request, we may then, in our sole discretion, grant a full or partial refund","supports":"discretionary refund of prorated plan-downgrade credit to the original funding payment; not guaranteed"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["What happens to sites when a plan simply reaches its end date (custom domains, sites over the Basic limit) isn't documented; the Terms only describe a renewal that can't be paid","No confirmation email or on-screen message after turning off auto-renew is documented","Whether paying with PayPal sets up a recurring PayPal payment isn't documented; renewals are described as drawing on the account balance and saved card","How long data is kept after a plan ends isn't stated; only account deletion (two weeks) is documented","Eligibility for any discretionary refund of prorated plan-downgrade credit depends on Carrd’s decision; no approval or refund has been observed."],"review":{"by":"stackcut-review","on":"2026-10-07","result":"partial","notes":["Scoped follow-up against auto-renew documentation and the Terms redirect destination only (s1-s4, s7-s10, s23-s24, s26). The packet-wide checked_on remains 2026-10-05. Other pages and signed-in account flows were not rechecked in this follow-up.","s3: the manual-renewal sentence now identifies Renew Now on the account page. Turning off auto-renew and its effective timing are unchanged.","The Terms URL redirects to carrd.com/docs/general/terms; the final official page was read rather than treating the redirect as a claim change.","Updated all five reviewed Terms citations to the independently fetched canonical destination. s7-s10 still match; s24 is now an exact excerpt of the extended sentence.","s24 now continues beyond the old legal-exception sentence with discretionary-return language. Terms section 2(H) also permits a requested full or partial refund of prorated downgrade credit at Carrd’s discretion. Qualified the blanket no-refund claims; no refund is promised.","No signed-in cancellation, downgrade, refund approval or account deletion was observed.","Historical 2026-10-05 review: Re-checked both routes against Carrd's docs (auto-renew, saved payment methods, account deletion) and Terms (updated October 2, 2026): steps, button names, refunds and the two-week deletion confirmed","Historical 2026-10-05 review: applies_to: the plans page lists Pro Lite, Pro Standard and Pro Plus only, so 'and higher' was dropped","Historical 2026-10-05 review: Plan change, Pro Lite price and site download steps confirmed on Carrd's docs","Historical 2026-10-05 review: Dropped a 'Not confirmed yet' note about where the docs were read: it wasn't about the service"]}},"delete_account":{"url":"https://carrd.co/dashboard/account/delete","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/carrd","json":"https://stackcut.io/exits/carrd.json","evidence":{"packet_revision":"7ef2e47d6ef8d8dfff0125b1364443e9fcc243085a523ace0b602951c52ecdbc","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"carrd--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"carrd--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"cartesia","name":"Cartesia","category":"developer_tools","website":"https://cartesia.ai","domains":["cartesia.ai"],"summary":"Before the monthly renewal date (counted from purchase), click the cancel subscription button or email support@cartesia.ai. You keep the tier and your credits until the period ends. Gotcha: if you turned overages on, they bill on top of the plan until you turn them off; payments are nonrefundable.","routes":[{"channel":"direct_web","label":"Pro, Startup and Scale plans","applies_to":"Self-serve monthly subscriptions (Pro, Startup, Scale) paid by card on the Cartesia playground, including any overage charges","who":"The account holder","method":"self_serve","start_url":"https://play.cartesia.ai/subscription","steps":[{"do":"Sign in to the Cartesia playground and open the subscription page, where your balance and the overages setting are","expect":null},{"do":"If you turned overages on, turn them off so extra usage stops being billed on top of the plan; requests beyond your allotment then fail","expect":null},{"do":"In the Subscription tab at play.cartesia.ai/subscription, click the cancel subscription button before your renewal date, or email support@cartesia.ai to cancel","expect":null},{"do":"Check the usage page in the playground for the usage on your account","expect":null}],"confirm_by":null,"effective":"You keep the paid tier and its features through the end of the period already paid for; then the account is downgraded automatically. Credits stay in your account until you use them","notice":"Cancel before the renewal date: plans renew monthly from the purchase date, and your payment method is charged at the start of each new period","refund":"Except as expressly set forth in the Terms, subscription payments are nonrefundable and there are no credits for partially used periods","fees":"If you turned overages on, usage past your monthly allotment is billed as an overage on top of the subscription","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s24","s25","s26","s27","s32"]},{"channel":"direct_web","label":"Free trial","applies_to":"Accounts on a trial of a paid plan","who":"The account holder","method":"self_serve","start_url":"https://play.cartesia.ai/subscription","steps":[{"do":"By the last day of the trial, use the cancel subscription button under the Subscription tab at play.cartesia.ai/subscription, or email support@cartesia.ai","expect":null}],"confirm_by":null,"effective":"If you cancel the trial or don't buy a paid plan, the trial account's content and data are no longer available to you, and Cartesia may delete them. If you don't cancel and Cartesia has told you the trial converts, your card is charged for the paid plan","notice":"Cancel by the last day of the trial; it lasts as long as your trial confirmation email says (7 days if it doesn't say)","refund":null,"fees":null,"source_ids":["s1","s13","s14","s28","s29","s32"]},{"channel":"sales_contract","applies_to":"Enterprise plans with custom credits, agent usage and volume pricing","who":"Your organization, with Cartesia","method":"contact_sales","start_url":"https://cartesia.ai/pricing","steps":[{"do":"Use Contact us on the Enterprise plan on Cartesia's pricing page to arrange ending or not renewing the contract","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s15","s30","s31"]}],"pay_less":[{"type":"free_plan","what":"The Free plan includes 20K credits a month and $1 of prepaid agent usage","evidence":"documented","source_ids":["s16","s17"]},{"type":"downgrade","what":"Move to a lower tier: the change applies at the end of the period, and you keep all the credits you've already paid for (the rollover cap resets to 2x the new plan's monthly rate)","evidence":"documented","source_ids":["s7","s8","s18","s19"]}],"after_cancel":{"access_until":"The end of the subscription period already paid for; credits stay in the account until you use them","data_kept":"If an account is deleted, Cartesia may, but doesn't have to, delete your content. A trial account's content and data stop being available if you don't buy a paid plan","you_lose":["The paid tier's monthly credits and features","Professional Voice Clone slots (Startup has 2, Scale 4): the Free and Pro plans don't include them"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Overages are opt-in for paid users: if they're on, turn them off to stop usage charges past the allotment; requests then fail until the next renewal or an upgrade","Cancel before the monthly renewal date; there are no refunds or credits for a partly used month","Email support@cartesia.ai works as an alternative to the cancel subscription button","Cartesia can change plans or prices after reasonable notice"]},"sources":[{"id":"s1","url":"https://www.cartesia.ai/legal/terms","title":"Terms of Service","publisher":"vendor","quote":"You must cancel your subscription before the subscription period renewal date by contacting us at support@cartesia.ai or clicking the cancel subscription button","supports":"how to cancel and by when"},{"id":"s2","url":"https://www.cartesia.ai/legal/terms","title":"Terms of Service","publisher":"vendor","quote":"your subscription will automatically renew at the subscription period frequency referenced on your subscription page (or if not designated, then monthly)","supports":"automatic renewal"},{"id":"s3","url":"https://www.cartesia.ai/legal/terms","title":"Terms of Service","publisher":"vendor","quote":"your payment method will automatically be charged at the start of each new subscription period for the fees and taxes applicable to that period","supports":"when the card is charged"},{"id":"s4","url":"https://www.cartesia.ai/legal/terms","title":"Terms of Service","publisher":"vendor","quote":"you will continue to have access to the paid Services through the end of the subscription period for which payment has already been made.","supports":"access until the period ends"},{"id":"s5","url":"https://www.cartesia.ai/legal/terms","title":"Terms of Service","publisher":"vendor","quote":"Except as expressly set forth in these Terms, payments for any subscriptions to the Services are nonrefundable and there are no credits for partially used periods.","supports":"no refunds"},{"id":"s6","url":"https://cartesia.ai/pricing","title":"Pricing","publisher":"vendor","quote":"Your subscription will renew monthly from your purchase date.","supports":"the renewal date"},{"id":"s7","url":"https://cartesia.ai/pricing","title":"Pricing","publisher":"vendor","quote":"You will keep the credits in your account until you use them.","supports":"credits are kept after cancelling or downgrading"},{"id":"s8","url":"https://cartesia.ai/pricing","title":"Pricing","publisher":"vendor","quote":"Your account will remain in the same tier until the end of that period, at which time you will automatically be downgraded to the selected tier.","supports":"the tier lasts until the period ends, then the downgrade applies"},{"id":"s9","url":"https://docs.cartesia.ai/pricing","title":"Pricing (docs)","publisher":"vendor","quote":"Toggle overages on the subscription page","supports":"where overages are turned off"},{"id":"s10","url":"https://docs.cartesia.ai/pricing","title":"Pricing (docs)","publisher":"vendor","quote":"requests continue to succeed past your monthly allotment and the extra usage is billed as an overage on top of your subscription.","supports":"how overages bill"},{"id":"s11","url":"https://docs.cartesia.ai/pricing","title":"Pricing (docs)","publisher":"vendor","quote":"requests that would exceed your allotment fail until the next renewal or until you upgrade your plan.","supports":"what turning overages off does"},{"id":"s12","url":"https://cartesia.ai/pricing","title":"Pricing","publisher":"vendor","quote":"What if I cancel or downgrade my tier in the middle of a payment period?","supports":"the cancel FAQ"},{"id":"s13","url":"https://www.cartesia.ai/legal/terms","title":"Terms of Service","publisher":"vendor","quote":"you may cancel at any time until the last day of your trial by following the cancellation procedures outlined in Section 2.4","supports":"the trial deadline"},{"id":"s14","url":"https://www.cartesia.ai/legal/terms","title":"Terms of Service","publisher":"vendor","quote":"your content or data associated with your trial Account will no longer be available to you, and Cartesia may delete or remove any such content or data","supports":"trial data after cancelling"},{"id":"s15","url":"https://cartesia.ai/pricing","title":"Pricing","publisher":"vendor","quote":"Custom credits & agent usage","supports":"the Enterprise plan"},{"id":"s16","url":"https://cartesia.ai/pricing","title":"Pricing","publisher":"vendor","quote":"20K credits / month","supports":"the Free plan's credits"},{"id":"s17","url":"https://cartesia.ai/pricing","title":"Pricing","publisher":"vendor","quote":"$1 prepaid agents / month","supports":"the Free plan's agent allowance"},{"id":"s18","url":"https://cartesia.ai/pricing","title":"Pricing","publisher":"vendor","quote":"You'll keep all the credits you've already paid for when switching tiers","supports":"credits are kept when switching tiers"},{"id":"s19","url":"https://cartesia.ai/pricing","title":"Pricing","publisher":"vendor","quote":"Your rollover cap resets to 2x your new monthly plan rate","supports":"the rollover cap after switching tiers"},{"id":"s20","url":"https://www.cartesia.ai/legal/terms","title":"Terms of Service","publisher":"vendor","quote":"In the event of Account deletion for any reason, Cartesia may, but is not obligated to, delete any of Your Content.","supports":"content after account deletion"},{"id":"s21","url":"https://cartesia.ai/pricing","title":"Pricing","publisher":"vendor","quote":"Free and Pro plans do not include PVC.","supports":"voice clone slots by plan"},{"id":"s22","url":"https://www.cartesia.ai/legal/terms","title":"Terms of Service","publisher":"vendor","quote":"any price changes or changes to your subscription plan will take effect following reasonable notice to you.","supports":"price change notice"},{"id":"s23","url":"https://cartesia.ai/pricing","title":"Pricing","publisher":"vendor","quote":"If your overages are off, new requests will be blocked if all your credits have been consumed.","supports":"overages off blocks extra requests"},{"id":"s24","url":"https://docs.cartesia.ai/pricing","title":"Pricing (docs)","publisher":"vendor","quote":"view your current balance on the subscription page","supports":"what the subscription page shows"},{"id":"s25","url":"https://docs.cartesia.ai/pricing","title":"Pricing (docs)","publisher":"vendor","quote":"You can check your usage on the usage page","supports":"where usage is shown"},{"id":"s26","url":"https://cartesia.ai/pricing","title":"Pricing","publisher":"vendor","quote":"Startup includes 2 slots, Scale includes 4 slots, and Enterprise is custom.","supports":"the paid plan names and voice clone slots"},{"id":"s27","url":"https://cartesia.ai/pricing","title":"Pricing","publisher":"vendor","quote":"Paid users can turn on overages to go negative into their credit balance.","supports":"overages are something paid users turn on"},{"id":"s28","url":"https://www.cartesia.ai/legal/terms","title":"Terms of Service","publisher":"vendor","quote":"lasts for the duration indicated on your free trial confirmation email (or if not specified, then 7 days)","supports":"how long a trial lasts"},{"id":"s29","url":"https://www.cartesia.ai/legal/terms","title":"Terms of Service","publisher":"vendor","quote":"you authorize us to charge your credit card or other designated billing method for continued use of the paid Services","supports":"a trial that isn't cancelled is charged"},{"id":"s30","url":"https://cartesia.ai/pricing","title":"Pricing","publisher":"vendor","quote":"Volume pricing","supports":"the Enterprise plan"},{"id":"s31","url":"https://cartesia.ai/pricing","title":"Pricing","publisher":"vendor","quote":"Contact us","supports":"the Enterprise plan's contact option"},{"id":"s32","url":"https://www.cartesia.ai/legal/terms","title":"Terms of Service","publisher":"vendor","quote":"clicking the cancel subscription button under the subscription tab in the playground at play.cartesia.ai/subscription","supports":"the public Terms now identify the cancel button’s subscription tab and playground URL"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Cartesia’s Terms now locate the cancel subscription button under the Subscription tab at play.cartesia.ai/subscription; the actual cancel screens, final confirmation control and confirmation evidence have not been documented or checked here.","Cartesia's help center (help.cartesia.ai) isn't covered here; it may describe the cancel flow in more detail","How to delete a Cartesia account, and how long data and voice clones are kept afterwards, aren't described in Cartesia's Terms or pricing pages","When overage charges are billed (at renewal or straight away) isn't stated","Enterprise contract terms (renewal, notice, fees) aren't public","A way to export generated audio or voices before leaving isn't described in Cartesia's Terms or pricing pages"],"review":{"by":"stackcut-review","on":"2026-10-07","result":"partial","notes":["Scoped follow-up against the public Terms only (s1-s5, s13-s14, s20, s22, s28-s29, s32). The packet-wide checked_on remains 2026-10-05. Other pages and signed-in account flows were not rechecked in this follow-up.","s1: the cancellation sentence now identifies the Subscription tab and play.cartesia.ai/subscription. Updated both paid and trial route instructions and removed the obsolete unknown about the button location.","Renewal timing, end-of-paid-period access, trial terms and other cited Terms excerpts still match. s5 now retains the Terms’ express-exception qualification instead of presenting a blanket no-refund statement.","Pricing robots uncertainty is not evidence of a pricing change. Pricing, overage docs, help center and account flows were not rechecked in this follow-up; cancel screens and confirmation remain unknown.","No signed-in cancellation, retention offer, confirmation, completed account action or savings was observed.","Historical 2026-10-05 review: Re-checked the cancel, renewal, refund, trial, overage and tier-change facts against Cartesia's Terms, pricing page and pricing docs; all confirmed","Historical 2026-10-05 review: Overages: the pricing page says paid users turn overages on, so the guide no longer implies they bill by default","Historical 2026-10-05 review: Effective date: at the end of the paid period the account is downgraded automatically","Historical 2026-10-05 review: Trial: added how long a trial lasts and that an uncancelled trial can convert to a paid plan","Historical 2026-10-05 review: Restored the Terms' full wording in four quotes that had been shortened"]}},"page":"https://stackcut.io/cancel/cartesia","json":"https://stackcut.io/exits/cartesia.json","evidence":{"packet_revision":"110d42b797bc65983f84280e2f0aabf16d036aec19b46674f016041b73a44286","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"cartesia--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"cartesia--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"cartesia--sales-contract--r3","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"chatgpt","name":"ChatGPT Plus","category":"ai_tools","website":"https://chatgpt.com","domains":["chatgpt.com","openai.com"],"summary":"Cancel in ChatGPT under Settings, then Billing, or in Apple or Google Play if you subscribed there, at least 24 hours before the next billing date. Paid features last until the period ends. Payments are generally non-refundable. Deleting the app, or your account, does not cancel an Apple subscription.","routes":[{"channel":"direct_web","applies_to":"ChatGPT Plus, or another personal plan, bought on chatgpt.com (billed by OpenAI)","who":"The signed-in account holder","method":"self_serve","start_url":"https://chatgpt.com","steps":[{"do":"Sign in to ChatGPT, open your account menu and choose Settings","expect":"Billing"},{"do":"Choose Billing","expect":"Cancel plan"},{"do":"Under Cancel plan, choose Cancel and finish the confirmation","expect":null}],"confirm_by":"The billing settings show the plan is no longer set to renew","effective":"Paid features stay available until the end of the current billing period","notice":"Cancel at least 24 hours before the next billing date to avoid the next charge","refund":"Payments are generally non-refundable; an unused individual subscription may get a discretionary refund if you contact OpenAI within seven days of the charge; in the EU, UK or Turkey, cancelling within 14 days of purchase qualifies for a prorated refund","fees":null,"source_ids":["o1","o2","o3","o4","o7","o10","o11","o21","o22"],"label":"Personal plans"},{"channel":"apple_app_store","applies_to":"ChatGPT Plus, or another personal plan, bought in the ChatGPT iPhone or iPad app (billed by Apple)","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":"https://account.apple.com","steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then ChatGPT","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription and confirm","expect":null}],"confirm_by":"ChatGPT shows an expiration message and no Cancel button in Subscriptions","effective":"Plus features stay until the end of the current paid period","notice":"OpenAI asks you to cancel at least 24 hours before the next billing date","refund":"Refunds for Apple purchases must be requested from Apple, not OpenAI","fees":null,"source_ids":["o12","a1","a2","o4","o6","o23","o21"]},{"channel":"google_play","applies_to":"ChatGPT Plus, or another personal plan, bought in the ChatGPT Android app (billed by Google Play)","who":"The Google Account that bought the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Open your Google Play subscriptions, signed in to the Google Account that pays","expect":"ChatGPT"},{"do":"Next to ChatGPT, choose Manage, then Cancel subscription","expect":"a prompt for a reason"},{"do":"If prompted, select a reason, then choose Continue","expect":null}],"confirm_by":"The subscription in Google Play is no longer set to renew","effective":"You keep access for the time you have already paid for","notice":"Cancel at least 24 hours before the next billing date","refund":"OpenAI says payments are generally non-refundable; Google Play refund requests go to OpenAI through the chat on help.openai.com","fees":null,"source_ids":["o8","g1","g3","o4","o10","o20","o21"]},{"channel":"direct_web","label":"ChatGPT Business (self-serve)","applies_to":"Self-service ChatGPT Business workspace subscriptions","who":"Workspace owners only","method":"self_serve","start_url":"https://chatgpt.com","steps":[{"do":"Sign in to ChatGPT, open your account menu and choose Workspace settings","expect":"Billing"},{"do":"Choose Billing, then Manage plan","expect":"Cancel subscription"},{"do":"Choose Cancel subscription","expect":null}],"confirm_by":"Your subscription status shows the plan is no longer set to renew","effective":"Cancellation normally takes effect at the end of the current billing period","notice":null,"refund":"Unused seats are generally non-refundable for the billing period you committed to, except where the law or an approved refund exception applies","fees":null,"source_ids":["o24","o25","o26","o27","o28","o29","o7"]}],"pay_less":[{"type":"downgrade","what":"Switch to ChatGPT Go, OpenAI's low-cost plan; your current plan stays active until the end of the billing cycle, then the account switches to Go","evidence":"documented","source_ids":["o15","o16"]},{"type":"free_plan","what":"Cancel and keep using ChatGPT on the Free plan, with narrower model and tool access than Plus","evidence":"documented","source_ids":["o17"]}],"export":[{"data":"Chat history and other account data","how":"Open Settings, then Data controls; under Export data choose Export, then Confirm export, and wait for the download link","format":"ZIP file","limits":"Can take up to 7 days; ChatGPT sends an email or SMS when it's ready, and the download link expires 24 hours after you receive it. Not available for Business, Enterprise or ChatGPT for Healthcare workspaces","source_ids":["o13","o14","o31","o32","o33"]}],"after_cancel":{"access_until":"The end of the current billing period","data_kept":null,"you_lose":["Plus features (broader model and tool access than Free) once the billing period ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"Google Play asks for a cancellation reason before the final Continue","tips":["Uninstalling the ChatGPT app does not cancel the subscription","Deleting the ChatGPT account cancels only plans billed directly by OpenAI; cancel an Apple or Google Play subscription in that store before deleting the account"]},"sources":[{"id":"o1","url":"https://help.openai.com/en/articles/7232927-how-do-i-cancel-my-chatgpt-plus-subscription","title":"Canceling your ChatGPT subscription","publisher":"vendor","quote":"Under Cancel plan, select Cancel.","supports":"the final web step"},{"id":"o2","url":"https://help.openai.com/en/articles/7232927-how-do-i-cancel-my-chatgpt-plus-subscription","title":"Canceling your ChatGPT subscription","publisher":"vendor","quote":"Open your account menu and select Settings.","supports":"where the web flow starts"},{"id":"o3","url":"https://help.openai.com/en/articles/7232927-how-do-i-cancel-my-chatgpt-plus-subscription","title":"Canceling your ChatGPT subscription","publisher":"vendor","quote":"After an ordinary cancellation, paid features remain available until the end of the current billing period.","supports":"when access ends"},{"id":"o4","url":"https://help.openai.com/en/articles/7232927-how-do-i-cancel-my-chatgpt-plus-subscription","title":"Canceling your ChatGPT subscription","publisher":"vendor","quote":"Cancel at least 24 hours before your next billing date to avoid being charged for the next subscription period.","supports":"the 24-hour notice"},{"id":"o5","url":"https://help.openai.com/en/articles/7232927-how-do-i-cancel-my-chatgpt-plus-subscription","title":"Canceling your ChatGPT subscription","publisher":"vendor","quote":"Uninstalling the ChatGPT app does not cancel your subscription.","supports":"the uninstall tip"},{"id":"o6","url":"https://help.openai.com/en/articles/7232927-how-do-i-cancel-my-chatgpt-plus-subscription","title":"Canceling your ChatGPT subscription","publisher":"vendor","quote":"Deleting your ChatGPT account cancels subscriptions billed directly by ChatGPT. It does not cancel Apple App Store subscriptions.","supports":"the account-deletion tip"},{"id":"o7","url":"https://help.openai.com/en/articles/7232927-how-do-i-cancel-my-chatgpt-plus-subscription","title":"Canceling your ChatGPT subscription","publisher":"vendor","quote":"Check your subscription status on the platform that billed you to confirm the subscription is no longer set to renew.","supports":"how to confirm it worked"},{"id":"o8","url":"https://help.openai.com/en/articles/7232927-how-do-i-cancel-my-chatgpt-plus-subscription","title":"Canceling your ChatGPT subscription","publisher":"vendor","quote":"If prompted, select a reason, then select Continue.","supports":"the reason prompt on Google Play"},{"id":"o10","url":"https://help.openai.com/en/articles/7232895","title":"How do I request a refund for my ChatGPT subscription?","publisher":"vendor","quote":"Payments are generally non-refundable.","supports":"the refund policy"},{"id":"o11","url":"https://help.openai.com/en/articles/7232895","title":"How do I request a refund for my ChatGPT subscription?","publisher":"vendor","quote":"For an unused individual subscription purchase, a discretionary refund may be available if you contact us within seven days of the charge.","supports":"the seven-day discretionary refund"},{"id":"o12","url":"https://help.openai.com/en/articles/7232895","title":"How do I request a refund for my ChatGPT subscription?","publisher":"vendor","quote":"For subscriptions made through Apple Subscriptions, cancellations and refunds must be requested directly from Apple.","supports":"the Apple route and Apple refunds"},{"id":"o13","url":"https://help.openai.com/en/articles/7260999-how-do-i-export-my-chatgpt-history-and-data","title":"Exporting your ChatGPT history and data","publisher":"vendor","quote":"The download link expires 24 hours after you receive it.","supports":"the export link limit"},{"id":"o14","url":"https://help.openai.com/en/articles/7260999-how-do-i-export-my-chatgpt-history-and-data","title":"Exporting your ChatGPT history and data","publisher":"vendor","quote":"The downloaded ZIP file includes your chat history and other relevant account data.","supports":"what the export contains and its format"},{"id":"o15","url":"https://help.openai.com/en/articles/11989085-what-is-chatgpt-go","title":"What is ChatGPT Go?","publisher":"vendor","quote":"ChatGPT Go is a low-cost subscription plan that provides expanded access to ChatGPT's most popular features at an affordable price.","supports":"the cheaper Go plan"},{"id":"o16","url":"https://help.openai.com/en/articles/11989085-what-is-chatgpt-go","title":"What is ChatGPT Go?","publisher":"vendor","quote":"Your current plan will remain active until the end of your billing cycle. At that time, your account will switch to Go.","supports":"when a switch to Go takes effect"},{"id":"o17","url":"https://help.openai.com/en/articles/6950777-what-is-chatgpt-plus","title":"What is ChatGPT Plus?","publisher":"vendor","quote":"ChatGPT Plus includes broader model and tool access than Free","supports":"the Free plan and what Plus adds"},{"id":"o20","url":"https://help.openai.com/en/articles/7232895","title":"How do I request a refund for my ChatGPT subscription?","publisher":"vendor","quote":"If you are eligible for a refund, we will process it within 10 business days.","supports":"Google Play refunds are handled by OpenAI through its help-center chat"},{"id":"a1","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"a2","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"g1","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"the Google Play steps"},{"id":"g3","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when access ends on Google Play"},{"id":"o21","url":"https://help.openai.com/en/articles/7232927-how-do-i-cancel-my-chatgpt-plus-subscription","title":"Canceling your ChatGPT subscription","publisher":"vendor","quote":"This article covers personal ChatGPT subscriptions and self-service ChatGPT Business subscriptions.","supports":"the same steps cover personal plans; Business is covered too"},{"id":"o22","url":"https://help.openai.com/en/articles/7232895","title":"How do I request a refund for my ChatGPT subscription?","publisher":"vendor","quote":"If you live in the EU, UK, or Turkey, you are eligible for a prorated refund if you cancel your subscription within 14 days of purchase.","supports":"EU, UK and Turkey refund right"},{"id":"o23","url":"https://help.openai.com/en/articles/7905690-how-to-cancel-your-apple-subscription-for-chatgpt-plus-in-the-chatgpt-ios-app","title":"How to cancel your Apple subscription for ChatGPT Plus in the ChatGPT iOS app","publisher":"vendor","quote":"Subscription features will remain in your account until the end of the current paid period after canceling","supports":"access after cancelling an Apple subscription"},{"id":"o24","url":"https://help.openai.com/en/articles/7232927-how-do-i-cancel-my-chatgpt-plus-subscription","title":"Canceling your ChatGPT subscription","publisher":"vendor","quote":"If you have a self-service ChatGPT Business subscription, cancel through your workspace billing settings.","supports":"the Business route"},{"id":"o25","url":"https://help.openai.com/en/articles/7232927-how-do-i-cancel-my-chatgpt-plus-subscription","title":"Canceling your ChatGPT subscription","publisher":"vendor","quote":"Open your account menu and select Workspace settings.","supports":"the Business steps"},{"id":"o26","url":"https://help.openai.com/en/articles/7232927-how-do-i-cancel-my-chatgpt-plus-subscription","title":"Canceling your ChatGPT subscription","publisher":"vendor","quote":"Select Manage plan.","supports":"the Business steps"},{"id":"o27","url":"https://help.openai.com/en/articles/8792536","title":"Managing billing and seats in ChatGPT Business","publisher":"vendor","quote":"Only workspace owners can cancel the plan from Workspace settings > Billing.","supports":"who can cancel Business"},{"id":"o28","url":"https://help.openai.com/en/articles/8792536","title":"Managing billing and seats in ChatGPT Business","publisher":"vendor","quote":"Cancellation normally takes effect at the end of the current billing period.","supports":"when a Business cancellation takes effect"},{"id":"o29","url":"https://help.openai.com/en/articles/7232895","title":"How do I request a refund for my ChatGPT subscription?","publisher":"vendor","quote":"Unused seats in a self-serve ChatGPT Business workspace are generally non-refundable for the billing period you've committed to, except where applicable law or an approved refund exception applies.","supports":"Business refunds"},{"id":"o30","url":"https://help.openai.com/en/articles/7232895","title":"How do I request a refund for my ChatGPT subscription?","publisher":"vendor","quote":"For subscriptions managed by Apple or Google Play, check and cancel the subscription through that store before deleting your account.","supports":"cancel app-store plans before deleting the account"},{"id":"o31","url":"https://help.openai.com/en/articles/7260999-how-do-i-export-my-chatgpt-history-and-data","title":"Exporting your ChatGPT history and data","publisher":"vendor","quote":"Exports can take up to 7 days to arrive.","supports":"export timing"},{"id":"o32","url":"https://help.openai.com/en/articles/7260999-how-do-i-export-my-chatgpt-history-and-data","title":"Exporting your ChatGPT history and data","publisher":"vendor","quote":"ChatGPT sends an email or SMS message when the export is ready.","supports":"how the export arrives"},{"id":"o33","url":"https://help.openai.com/en/articles/7260999-how-do-i-export-my-chatgpt-history-and-data","title":"Exporting your ChatGPT history and data","publisher":"vendor","quote":"Not available for ChatGPT Business, Enterprise, or ChatGPT for Healthcare workspaces.","supports":"export isn't offered for workspaces"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["What OpenAI keeps after a Plus cancellation (chat history on the Free plan) is not stated on the pages we read","The price of ChatGPT Go is not stated on the help page (it points to chatgpt.com/pricing, which we could not read)"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Added the self-serve ChatGPT Business route for workspace owners and labelled both web routes (o24-o29)","Personal routes now cover Plus or another personal plan (o21)","Web refund: EU, UK and Turkey 14-day prorated refund (o22)","Apple route: features stay to the end of the paid period (o23)","Tip: cancel Apple or Google Play plans before deleting the account (o30)","Export limits: up to 7 days, email or SMS, not for workspaces (o31-o33)"]}},"delete_account":{"url":"https://chatgpt.com/#settings/Account","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"chatgpt","name":"ChatGPT","recipes":[{"id":"replace-chatgpt","title":"General AI assistant","best_year_one_net":215}]},"page":"https://stackcut.io/cancel/chatgpt","json":"https://stackcut.io/exits/chatgpt.json","localized":[{"language":"ja","market":"JP","title":"ChatGPTの解約方法（Plusなど有料プラン）","page":"https://stackcut.io/ja/cancel/chatgpt","checked_on":"2026-10-05"},{"language":"de","market":"DE","title":"ChatGPT kündigen","page":"https://stackcut.io/de/cancel/chatgpt","checked_on":"2026-10-05"},{"language":"pt-br","market":"BR","title":"Como cancelar a assinatura do ChatGPT","page":"https://stackcut.io/pt-br/cancel/chatgpt","checked_on":"2026-10-05"},{"language":"es","market":"MX","title":"Cómo cancelar tu suscripción a ChatGPT","page":"https://stackcut.io/es/cancel/chatgpt","checked_on":"2026-10-05"},{"language":"nl","market":"NL","title":"ChatGPT opzeggen","page":"https://stackcut.io/nl/cancel/chatgpt","checked_on":"2026-10-05"}],"evidence":{"packet_revision":"1ae38c1be308f23c8c4b457d744af99bfe63b4aa8f6973907ae39e93286236fe","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"chatgpt--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"chatgpt--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"chatgpt--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"chatgpt--direct-web--r4","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"chegg","name":"Chegg","category":"education_learning","website":"https://www.chegg.com","domains":["chegg.com"],"summary":"Cancel on a computer at chegg.com: My Account, Orders, Cancel Subscription, then confirm with the orange Cancel Subscription button. Access lasts until the billing period ends. App Store or Google Play subscriptions must be cancelled in the store. The flow offers a pause (up to six months) first.","routes":[{"channel":"direct_web","applies_to":"Chegg subscriptions such as Chegg Study bought on chegg.com and billed by Chegg","who":"The Chegg account holder, signed in","method":"self_serve","start_url":"https://www.chegg.com/my/orders","steps":[{"do":"On a desktop or laptop computer, sign in at chegg.com and go to My Account, then Orders","expect":"Cancel Subscription"},{"do":"Find the subscription and choose Cancel Subscription","expect":"Pause instead"},{"do":"Skip the pause offer and choose the orange Cancel Subscription button at the bottom of the page to confirm","expect":null}],"confirm_by":null,"effective":"No further charges; you keep access for the rest of the current billing period","notice":null,"refund":null,"fees":null,"source_ids":["s1","s2","s3","s4","s6","s8","s9","s17"]},{"channel":"apple_app_store","applies_to":"Chegg subscriptions bought in the Chegg app on an iPhone or iPad (billed by Apple)","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":"https://account.apple.com/account/manage/section/subscriptions","steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then the Chegg subscription","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription (you may need to scroll down)","expect":null}],"confirm_by":"In Subscriptions there is no Cancel button, or an expiration message in red text","effective":"Chegg says cancelling stops future charges and you keep access through the end of the current paid term","notice":"To avoid paying after an Apple free trial, cancel at least 24 hours before the trial ends","refund":null,"fees":null,"source_ids":["s7","s8","s10","s11","s12"]},{"channel":"google_play","applies_to":"Chegg subscriptions bought in the Chegg app on Android (billed by Google Play)","who":"The Google Account that bought the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to your subscriptions in Google Play, signed in to the Google Account that pays","expect":"the Chegg subscription"},{"do":"Next to the Chegg subscription, click Manage, then Cancel subscription","expect":"a confirmation pop-up asking for a reason"},{"do":"Select a reason, then click Continue","expect":null}],"confirm_by":"Google Play offers Resubscribe for the subscription once it is cancelled","effective":"You can keep using the subscription for the time you have already paid","notice":null,"refund":null,"fees":null,"source_ids":["s7","s13","s14","s16"]}],"pay_less":[{"type":"pause","what":"Pause a Chegg Study subscription for up to six months instead of cancelling (offered as Pause instead in the cancel flow)","evidence":"documented","source_ids":["s5","s6"]}],"export":[],"after_cancel":{"access_until":"The end of the current paid term or billing period","data_kept":null,"you_lose":["Access to the Chegg subscription once the paid term ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"Choosing Cancel Subscription first offers Pause instead (a pause of up to six months) before the final orange Cancel Subscription button","tips":["Chegg's cancel steps are written for a desktop or laptop computer","Subscriptions bought through the Apple App Store or Google Play must be cancelled in that store, not on chegg.com","Uninstalling the Chegg app does not cancel a Google Play subscription"]},"sources":[{"id":"s1","url":"https://www.chegg.com/en/contactus?a=How-do-I-cancel-my-Chegg-Study-subscription---id--LiAlcgGuQN6HnOLVkrpNgw","title":"How do I cancel my Chegg Study subscription?","publisher":"vendor","quote":"Use a desktop or laptop computer and follow these steps","supports":"the web flow is for a computer"},{"id":"s2","url":"https://www.chegg.com/en/contactus?a=How-do-I-cancel-my-Chegg-Study-subscription---id--LiAlcgGuQN6HnOLVkrpNgw","title":"How do I cancel my Chegg Study subscription?","publisher":"vendor","quote":"Find the subscription you would like to cancel on the right and Click Cancel Subscription","supports":"the cancel step under Orders"},{"id":"s3","url":"https://www.chegg.com/en/contactus?a=How-do-I-cancel-my-Chegg-Study-subscription---id--LiAlcgGuQN6HnOLVkrpNgw","title":"How do I cancel my Chegg Study subscription?","publisher":"vendor","quote":"orange Cancel Subscription button at the bottom of the screen to confirm the cancelation","supports":"the final confirm step"},{"id":"s4","url":"https://www.chegg.com/en/contactus?a=How-do-I-cancel-my-Chegg-Study-subscription---id--LiAlcgGuQN6HnOLVkrpNgw","title":"How do I cancel my Chegg Study subscription?","publisher":"vendor","quote":"You won't be charged again, and you will have access to your subscription for the remainder of your current billing period.","supports":"when access ends and that charges stop"},{"id":"s5","url":"https://www.chegg.com/en/contactus?a=Can-I-pause-my-Chegg-Study-subscription---id--WLPTq7-VRHm7kiu7BMhnAQ","title":"Can I pause my Chegg Study subscription?","publisher":"vendor","quote":"Choose the duration of your pause (up to six months).","supports":"the pause option and its length"},{"id":"s6","url":"https://www.chegg.com/en/contactus?a=Can-I-pause-my-Chegg-Study-subscription---id--WLPTq7-VRHm7kiu7BMhnAQ","title":"Can I pause my Chegg Study subscription?","publisher":"vendor","quote":"Pause instead","supports":"the pause offer shown after choosing Cancel subscription"},{"id":"s7","url":"https://www.chegg.com/en-US/termsofuse","title":"Chegg Terms of Use","publisher":"vendor","quote":"If you purchased a subscription through a third-party app store (such as the Apple App Store or Google Play), you must manage and cancel that subscription","supports":"the Apple and Google Play routes"},{"id":"s8","url":"https://www.chegg.com/en-US/termsofuse","title":"Chegg Terms of Use","publisher":"vendor","quote":"Cancellation stops all future recurring charges, and you will retain access through the end of your current paid term unless otherwise stated.","supports":"when access ends"},{"id":"s9","url":"https://www.chegg.com/en-US/termsofuse","title":"Chegg Terms of Use","publisher":"vendor","quote":"If your account includes a subscription that automatically renews, you may cancel it online in the same manner you enrolled.","supports":"cancel online the way you enrolled"},{"id":"s10","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"s11","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"s12","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.","supports":"trial notice on Apple"},{"id":"s13","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"the Google Play steps"},{"id":"s14","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when access ends on Google Play"},{"id":"s15","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"Important: When you uninstall an app, your subscription won't cancel.","supports":"the uninstall tip"},{"id":"s16","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"For the subscription you want to restart, click Resubscribe.","supports":"a cancelled Google Play subscription shows Resubscribe"},{"id":"s17","url":"https://www.chegg.com/en/contactus","title":"Chegg Customer Support","publisher":"vendor","quote":"I want to cancel my Chegg Study subscription.","supports":"the help page links this to the Orders page (chegg.com/my/orders)"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Chegg's own App Store cancel article couldn't be opened, so the Apple and Google routes rest on Chegg's Terms of Use","How to confirm a web cancellation (email or status) is not stated on the pages we could read","Refund terms are not stated on the pages we could read","What Chegg keeps after cancelling, account deletion and data export were not documented on pages we could read","The Terms of Use seem to mention cancelling by phone, but that part couldn't be read in full, and Chegg's phone-number page doesn't say its line handles cancellations"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Set start_url to chegg.com/my/orders, which Chegg's support page links for cancelling Chegg Study","Web steps, pause offer, access to the end of the billing period and the app-store rule re-checked: unchanged","Noted that a possible phone cancellation in the Terms couldn't be confirmed"]}},"delete_account":{"url":"https://www.chegg.com/contactus","difficulty":"hard","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/chegg","json":"https://stackcut.io/exits/chegg.json","evidence":{"packet_revision":"56d4b222ee99b37359a4bc841b717b8edd252aa2725684cc4808207ebb3dbcfb","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"chegg--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"chegg--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"chegg--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"circle","name":"Circle","category":"education_learning","website":"https://circle.so","domains":["circle.so"],"summary":"Circle's help center couldn't be read, so self-serve cancel steps are unconfirmed. Circle tells paying customers to email support@circle.so; account deletion or deactivation requests go to legal@circle.so. Gotcha: Circle offers a 30-day, 100% money-back guarantee, so ask for a refund within 30 days.","routes":[{"channel":"direct_web","label":"Through Circle support","applies_to":"Circle plans billed by Circle (Professional, Business, Scale; Circle Plus is custom-priced)","who":"The paying customer (the community's account holder)","method":"email","start_url":null,"steps":[{"do":"Email support@circle.so, the address Circle gives paying customers, from your account's email address and ask to cancel your plan","expect":null},{"do":"If you're within Circle's 30-day money-back guarantee, ask for the full refund in the same message","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"30-day, 100% money-back guarantee: a full refund, no questions asked","fees":null,"source_ids":["s1","s2","s3"]},{"channel":"direct_web","label":"Delete or deactivate the account","applies_to":"Requests to delete or deactivate a Circle account (privacy requests)","who":"The account holder","method":"email","start_url":null,"steps":[{"do":"Email legal@circle.so (or write to the mailing address in Circle's privacy notice) asking for your Account to be deleted or deactivated","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s4","s5"]}],"pay_less":[],"export":[],"after_cancel":{"access_until":null,"data_kept":"Not documented for cancelled plans. After a deletion or deactivation request, Circle may keep certain information as required by law or for legitimate business purposes, and cached or archived copies for a period","you_lose":[]},"agent_notes":{"sign_in_needed":null,"phone_or_chat_only":false,"retention_step":null,"tips":["Circle's knowledge base (help.circle.so) renders only with JavaScript and couldn't be read here: open it in a browser to look for current cancel steps","Within 30 days of paying, ask for the money-back refund","Check what happens to members' paid subscriptions, courses and your custom domain before cancelling: we couldn't confirm it","A deletion or deactivation request to legal@circle.so isn't documented as stopping billing: cancel the plan with support as well","The 14-day free trial starts without a credit card"]},"sources":[{"id":"s1","url":"https://circle.so/pricing","title":"Circle pricing","publisher":"vendor","quote":"If you're already a paying customer, please reach out directly to support@circle.so.","supports":"how paying customers reach Circle"},{"id":"s2","url":"https://circle.so/pricing","title":"Circle pricing","publisher":"vendor","quote":"We always offer a 30-day, 100% money back guarantee.","supports":"the refund window"},{"id":"s3","url":"https://circle.so/pricing","title":"Circle pricing","publisher":"vendor","quote":"We'll get you a full refund, no questions asked.","supports":"the refund is in full"},{"id":"s4","url":"https://circle.so/privacy","title":"Circle Privacy Notice","publisher":"vendor","quote":"If you wish to exercise any privacy-related requests, including deleting or deactivating your Account, you may email us at legal@circle.so","supports":"the account deletion route"},{"id":"s5","url":"https://circle.so/privacy","title":"Circle Privacy Notice","publisher":"vendor","quote":"we may retain certain information as required by law or for legitimate business purposes.","supports":"what Circle may keep"},{"id":"s6","url":"https://circle.so/privacy","title":"Circle Privacy Notice","publisher":"vendor","quote":"We may also retain cached or archived copies of information about you for a certain period of time.","supports":"archived copies"},{"id":"s7","url":"https://circle.so/pricing","title":"Circle pricing","publisher":"vendor","quote":"Start your free 14-day trial today. No credit card required.","supports":"the free trial"},{"id":"s8","url":"https://circle.so/pricing","title":"Circle pricing","publisher":"vendor","quote":"Custom pricing","supports":"Circle Plus is custom-priced"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Circle's knowledge base (help.circle.so) couldn't be read, so the self-serve cancel steps, who can cancel, when access ends and how cancelling is confirmed aren't confirmed","What happens to members' access, courses, paywall subscriptions and payments, and a custom domain when a Circle plan ends is not documented on pages we could read","Downgrades, pausing, annual-billing savings and data export are not documented on pages we could read","Circle's Terms of Service have no subscription, renewal or cancellation section, and Circle Plus contract terms were not found","Circle's payments migration page (circle.so/migration/payments) and its trust center (trust.circle.so) couldn't be read"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["Summary no longer claims self-serve cancel steps exist; it says they're unconfirmed","Refund step now ties the refund to the 30-day guarantee rather than 'paid within the last 30 days'","Tip about help.circle.so no longer claims it holds the cancel steps","Re-checked pricing, privacy and terms pages: quotes found; the help center is still unreadable"]}},"stackcut":{"vendor_id":"circle","name":"Circle","recipes":[{"id":"replace-circle","title":"Paid community","best_year_one_net":1030}]},"page":"https://stackcut.io/cancel/circle","json":"https://stackcut.io/exits/circle.json","evidence":{"packet_revision":"077c96b8429fc2445e789518e486fe8656b92b7d7fb17f29d74f031871417bf2","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"circle--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"circle--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"circleci","name":"CircleCI","category":"developer_tools","website":"https://circleci.com","domains":["circleci.com"],"summary":"Org admins cancel a Performance plan in the web app: Plan, Billing, Looking to cancel your plan?, then Cancel. Access runs to the end of the billing cycle; unused credits are forfeited with no refund, then the org moves to the Free plan. Scale and Server plans are contracts arranged through sales.","routes":[{"channel":"direct_web","label":"Performance plan, self-serve","applies_to":"Performance plan subscriptions managed in the CircleCI web app (credits bought on a monthly cycle by default)","who":"Someone with admin access in the CircleCI organization (admin status comes from your VCS provider's roles)","method":"self_serve","start_url":null,"steps":[{"do":"In the web app, select Plan in the left sidebar and open the Billing tab","expect":null},{"do":"At the bottom of the page, select Looking to cancel your plan?","expect":"Cancel"},{"do":"Select Cancel and follow the prompts to complete the cancellation","expect":null}],"confirm_by":null,"effective":"You keep Performance plan access and can use credits until the end of the current billing cycle; then the org moves to the Free plan (up to 30,000 credits a month)","notice":null,"refund":"None: credits unused at the end of the billing cycle are forfeited and not eligible for refunds","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s21","s29"]},{"channel":"sales_contract","label":"Scale or Server plan","applies_to":"Scale plans (billed annually) and Server plans, which are set up by contacting CircleCI; the term of each order is set in the order","who":"The customer organization, through CircleCI sales","method":"contact_sales","start_url":"https://circleci.com/docs/plan-overview/","steps":[{"do":"Before the order's term ends, tell CircleCI you won't renew; the terms let you choose not to renew, including cancelling auto-renewal","expect":null},{"do":"Send billing notices in writing to ar@circleci.com, the address the terms give for billing questions and notices","expect":null}],"confirm_by":null,"effective":"At the end of the order's term","notice":"No notice period for stopping renewal is in the public terms; it is set in your order. The agreement itself can be ended with 30 days' written notice once all order terms have expired or been terminated","refund":"None: all amounts paid or payable are non-refundable, and credits are not returnable or refundable","fees":"Fees are charged in advance through credits and a support plan; amounts payable are non-cancelable","source_ids":["s12","s13","s14","s15","s16","s18","s19","s22","s23"]},{"channel":"reseller_or_partner","label":"Bought through a partner or marketplace","applies_to":"CircleCI bought through an authorized partner, reseller or marketplace","who":"The customer, through the seller","method":"contact_sales","start_url":null,"steps":[{"do":"Contact the partner, reseller or marketplace you bought from to stop renewal","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"Any refund is the third-party seller's responsibility, not CircleCI's","fees":null,"source_ids":["s24","s25"]}],"pay_less":[{"type":"free_plan","what":"The Free plan: up to 30,000 credits a month that don't roll over; jobs stop running once credits run out","evidence":"documented","seen":null,"source_ids":["s6","s10","s11","s28"]},{"type":"discount_program","what":"Open source projects can get up to 400,000 credits a month","evidence":"documented","seen":null,"source_ids":["s20"]},{"type":"discount_program","what":"Startup program: up to $20,000 in free compute credits for qualifying startups","evidence":"documented","seen":null,"source_ids":["s27"]}],"export":[{"data":"Billing statements","how":"Download them before you cancel. The FAQ does not say where in the web app to find them","format":null,"limits":"You lose access to billing statements after the end of the current billing cycle","source_ids":["s8","s9"]}],"after_cancel":{"access_until":"The end of the current billing cycle, after which the org moves to the Free plan","data_kept":"Not stated for Performance plan cancellations. When an agreement expires or ends, CircleCI isn't obliged to keep your data for more than 30 days","you_lose":["Credits left unused at the end of the billing cycle","Access to billing statements after the billing cycle ends","Performance plan limits: on the Free plan, jobs fail to run once credits run out"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Only someone with admin access in the CircleCI organization can cancel","Download billing statements before the billing cycle ends","Transferring a paid plan to another org downgrades the original org to the Free plan","Scale and Server plans are contracts: the renewal terms are in the order, and billing notices go to ar@circleci.com"]},"sources":[{"id":"s1","url":"https://circleci.com/docs/reference/faq/","title":"CircleCI docs: FAQ","publisher":"vendor","quote":"You must have admin access in your CircleCI organization to cancel your Performance Plan subscription.","supports":"who can cancel"},{"id":"s2","url":"https://circleci.com/docs/reference/faq/","title":"CircleCI docs: FAQ","publisher":"vendor","quote":"In the CircleCI web app, select Plan on the left sidebar and then open the Billing tab.","supports":"where the cancel flow starts"},{"id":"s3","url":"https://circleci.com/docs/reference/faq/","title":"CircleCI docs: FAQ","publisher":"vendor","quote":"At the bottom of the page, select \"Looking to cancel your plan?\".","supports":"the cancel link on the Billing tab"},{"id":"s4","url":"https://circleci.com/docs/reference/faq/","title":"CircleCI docs: FAQ","publisher":"vendor","quote":"Select Cancel. Follow the prompts to complete the cancellation.","supports":"the final step"},{"id":"s5","url":"https://circleci.com/docs/reference/faq/","title":"CircleCI docs: FAQ","publisher":"vendor","quote":"be able to use credits until the end of your current billing cycle","supports":"when access ends"},{"id":"s6","url":"https://circleci.com/docs/reference/faq/","title":"CircleCI docs: FAQ","publisher":"vendor","quote":"After the cycle ends, your org will be transitioned to the Free Plan, where you can use up to 30,000 credits per month.","supports":"what happens after the cycle ends"},{"id":"s7","url":"https://circleci.com/docs/reference/faq/","title":"CircleCI docs: FAQ","publisher":"vendor","quote":"Credits that are unused at the end of the billing cycle will be forfeited and are not eligible for refunds.","supports":"unused credits are not refunded"},{"id":"s8","url":"https://circleci.com/docs/reference/faq/","title":"CircleCI docs: FAQ","publisher":"vendor","quote":"Make sure to download your billing statements before then.","supports":"download billing statements before cancelling"},{"id":"s9","url":"https://circleci.com/docs/reference/faq/","title":"CircleCI docs: FAQ","publisher":"vendor","quote":"Note that you will no longer have access to the billing statements after the end of the current billing cycle.","supports":"the statements deadline"},{"id":"s10","url":"https://circleci.com/docs/reference/faq/","title":"CircleCI docs: FAQ","publisher":"vendor","quote":"On the Free Plan, jobs will fail to run once you have run out of credits.","supports":"what the Free plan does when credits run out"},{"id":"s11","url":"https://circleci.com/docs/plan-overview/","title":"CircleCI docs: Plan overview","publisher":"vendor","quote":"The Free plan includes a set number of credits per month","supports":"the Free plan"},{"id":"s12","url":"https://circleci.com/pricing/","title":"CircleCI pricing","publisher":"vendor","quote":"Billed annually.","supports":"Scale is billed annually"},{"id":"s13","url":"https://circleci.com/docs/plan-overview/","title":"CircleCI docs: Plan overview","publisher":"vendor","quote":"To set up a Scale or Server plan, contact us.","supports":"Scale and Server are set up through sales"},{"id":"s14","url":"https://circleci.com/legal/terms-of-service/","title":"CircleCI Terms of Service","publisher":"vendor","quote":"Each Party may terminate this Agreement with thirty (30) days' advance written notice if all Terms of Orders for the Service have expired or are terminated","supports":"the 30-day notice to end the agreement once all order terms have ended"},{"id":"s15","url":"https://circleci.com/legal/terms-of-service/","title":"CircleCI Terms of Service","publisher":"vendor","quote":"you may choose not to renew, including canceling the auto-renewal of any Terms","supports":"the right to cancel auto-renewal"},{"id":"s16","url":"https://circleci.com/legal/terms-of-service/","title":"CircleCI Terms of Service","publisher":"vendor","quote":"Credits are not returnable or refundable.","supports":"no refunds on credits"},{"id":"s18","url":"https://circleci.com/legal/terms-of-service/","title":"CircleCI Terms of Service","publisher":"vendor","quote":"Fees are charged in advance through the purchase of Credits and a Support Plan","supports":"how fees are charged"},{"id":"s19","url":"https://circleci.com/legal/terms-of-service/","title":"CircleCI Terms of Service","publisher":"vendor","quote":"You shall send (1) billing questions and notices to CircleCI by email at ar@circleci.com","supports":"where billing notices go"},{"id":"s20","url":"https://circleci.com/pricing/","title":"CircleCI pricing","publisher":"vendor","quote":"Open source projects can access up to 400,000 credits per month.","supports":"the open source allowance"},{"id":"s21","url":"https://circleci.com/docs/reference/faq/","title":"CircleCI docs: FAQ","publisher":"vendor","quote":"You will continue to have access to the Performance Plan settings in the CircleCI web app","supports":"access continues until the cycle ends"},{"id":"s22","url":"https://circleci.com/legal/terms-of-service/","title":"CircleCI Terms of Service","publisher":"vendor","quote":"All amounts paid or payable are non-refundable, non-cancelable and non-creditable.","supports":"no refunds under the terms"},{"id":"s23","url":"https://circleci.com/legal/terms-of-service/","title":"CircleCI Terms of Service","publisher":"vendor","quote":"The Term of each Order will be set forth therein.","supports":"contract length is set in the order"},{"id":"s24","url":"https://circleci.com/legal/terms-of-service/","title":"CircleCI Terms of Service","publisher":"vendor","quote":"through an authorized partner, reseller or marketplace","supports":"purchases through partners and marketplaces"},{"id":"s25","url":"https://circleci.com/legal/terms-of-service/","title":"CircleCI Terms of Service","publisher":"vendor","quote":"the Third-Party Seller is solely responsible for providing such refund to you.","supports":"refunds for partner purchases come from the seller"},{"id":"s26","url":"https://circleci.com/legal/terms-of-service/","title":"CircleCI Terms of Service","publisher":"vendor","quote":"shall not be obligated to retain any you Data for longer than thirty (30) days after any such expiration or termination","supports":"data retention after the agreement ends"},{"id":"s27","url":"https://circleci.com/pricing/","title":"CircleCI pricing","publisher":"vendor","quote":"Up to $20,000 in free compute credits for qualifying startups.","supports":"the startup program"},{"id":"s28","url":"https://circleci.com/pricing/","title":"CircleCI pricing","publisher":"vendor","quote":"Credits on the Free plan expire after a month and do not roll over.","supports":"Free plan credits don't roll over"},{"id":"s29","url":"https://circleci.com/pricing/","title":"CircleCI pricing","publisher":"vendor","quote":"In the M2M (or default) option, credits are purchased on a monthly cycle.","supports":"Performance is billed monthly by default"},{"id":"s31","url":"https://circleci.com/docs/reference/faq/","title":"CircleCI docs: FAQ","publisher":"vendor","quote":"When you transfer a paid plan to another org, your org will be downgraded to the Free Plan.","supports":"plan transfers"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["The steps and notice period for stopping a Scale or Server plan are set in each order and aren't on CircleCI's public pages","Whether a Performance plan cancellation sends a confirmation email or shows a status isn't documented","How long CircleCI keeps data after a Performance plan is cancelled isn't stated","Where to find billing statements in the web app isn't documented","Whether build logs and artifacts can be exported before cancelling isn't documented","Which marketplaces or resellers sell CircleCI isn't listed on its pricing page"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Contract notice: the 30-day written notice ends the agreement only once all order terms have expired or ended; renewal notice is set in each order","Refund: the terms make all amounts paid non-refundable and non-cancelable, not only credits","Added a partner, reseller or marketplace route: refunds come from the seller","Free plan: 30,000 credits a month that don't roll over; added the startup credits program","Removed the per-provider admin role details, which weren't quoted from the FAQ"]}},"delete_account":{"url":"https://privacy.circleci.com","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/circleci","json":"https://stackcut.io/exits/circleci.json","evidence":{"packet_revision":"d475ad1cb62ecc4bfb6f47b899585e3cca91363841d9a6330f83e38713d5dd79","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"circleci--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"circleci--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"circleci--reseller-or-partner--r3","channel":"reseller_or_partner","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"claude","name":"Claude Pro","category":"ai_tools","website":"https://claude.ai","domains":["claude.ai","claude.com","anthropic.com"],"summary":"Cancel in Claude under Settings, then Billing, or through Apple or Google Play if you subscribed in the app, at least 24 hours before the next billing date. Pro lasts until the period ends. Payments are non-refundable except as the terms or law require; Apple handles App Store refunds.","routes":[{"channel":"direct_web","applies_to":"Pro or Max plans bought on claude.ai or in Claude Desktop (Mac, Windows or Linux)","who":"The signed-in account holder","method":"self_serve","start_url":"https://claude.ai","steps":[{"do":"Sign in on the web or open Claude Desktop, click your initials or name in the lower left corner, and choose Settings","expect":"Billing"},{"do":"Open Billing and click Cancel","expect":null}],"confirm_by":null,"effective":"The cancellation takes effect at the end of the current billing period, and you can keep using Pro until then","notice":"Cancel at least 24 hours before the next billing date to avoid the next charge","refund":"Except as the Consumer Terms of Service say or where the law requires, all payments are non-refundable; in the EEA and UK you may get a refund within 14 days of purchase, prorated to your use","fees":null,"source_ids":["c1","c2","c3","c8","c19","c20","c21","c22"]},{"channel":"apple_app_store","applies_to":"Pro or Max plans bought in Claude for iOS (billed by Apple)","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"In Claude for iOS, tap your initials in the top right corner, then Billing","expect":"Manage subscription"},{"do":"Choose Manage subscription and follow the prompts to cancel","expect":"Cancel Subscription"},{"do":"If the app is gone, open iPhone Settings, tap your name, then Subscriptions, then Claude, then Cancel Subscription","expect":null}],"confirm_by":"Claude shows an expiration message and no Cancel button in Subscriptions","effective":"The cancellation takes effect at the end of the current billing period","notice":"Cancel at least 24 hours before the next billing date","refund":"Only Apple can review and issue a refund for App Store charges, at reportaproblem.apple.com","fees":null,"source_ids":["c4","c5","c7","c9","c2","c3","a1","a2","c10"]},{"channel":"google_play","applies_to":"Pro or Max plans bought in Claude for Android (billed by Google Play)","who":"The Google Account that bought the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"In Claude for Android, tap your initials in the top right corner, then Billing","expect":"Manage subscription"},{"do":"Choose Manage subscription and follow the prompts to cancel","expect":null},{"do":"If the app is gone, go to your subscriptions in Google Play, choose Manage next to Claude, then Cancel subscription; in the confirmation pop-up, select a reason and click Continue","expect":null}],"confirm_by":"The subscription in Google Play is no longer set to renew","effective":"You keep access for the time you have already paid for","notice":"Cancel at least 24 hours before the next billing date","refund":"Anthropic support checks eligibility for refunds on active Android subscriptions","fees":null,"source_ids":["c6","c7","c11","c3","g1","g3","g5"]}],"pay_less":[{"type":"annual_billing","what":"Switch Pro from monthly to annual billing, which is billed once a year at a discounted rate (Settings, then Billing, then Adjust plan). The switch is immediate, and unused monthly time is credited to the first annual invoice","evidence":"documented","source_ids":["c16","c17","c23","c24"]},{"type":"free_plan","what":"Cancel and keep using the free version of Claude, with less usage per session than Pro","evidence":"documented","source_ids":["c18"]}],"export":[{"data":"User information and chat history","how":"On the web or Claude Desktop, open Settings, then Privacy, and click Export data; a download link arrives by email","format":null,"limits":"Not possible from Claude for iOS or Android; you must be signed in to download, and the link expires 24 hours after delivery","source_ids":["c13","c14","c15"]}],"after_cancel":{"access_until":"The end of the current billing period","data_kept":null,"you_lose":["Pro usage limits (more usage per session than Free)","Claude Code access included with Pro"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["An Apple refund request doesn't cancel the subscription, so cancel it separately; for web purchases, an eligible refund in the support messenger also cancels the plan","Removing the app does not cancel an app store subscription; cancel in Apple or Google Play settings"]},"sources":[{"id":"c1","url":"https://support.claude.com/en/articles/8325617-cancel-your-pro-or-max-subscription","title":"Cancel your Pro or Max subscription","publisher":"vendor","quote":"Navigate to Settings > Billing and click the “Cancel” button.","supports":"the web and desktop steps"},{"id":"c2","url":"https://support.claude.com/en/articles/8325617-cancel-your-pro-or-max-subscription","title":"Cancel your Pro or Max subscription","publisher":"vendor","quote":"Your cancellation will take effect at the end of your current billing period and you can continue using your paid plan until then.","supports":"when access ends"},{"id":"c3","url":"https://support.claude.com/en/articles/8325617-cancel-your-pro-or-max-subscription","title":"Cancel your Pro or Max subscription","publisher":"vendor","quote":"To avoid being charged for your next billing period, cancel your subscription at least 24 hours before your next billing date.","supports":"the 24-hour notice"},{"id":"c4","url":"https://support.claude.com/en/articles/8325617-cancel-your-pro-or-max-subscription","title":"Cancel your Pro or Max subscription","publisher":"vendor","quote":"If you subscribed to a Pro or Max plan via Claude for iOS, your subscription and payment will be handled directly on your iOS device.","supports":"the Apple route"},{"id":"c5","url":"https://support.claude.com/en/articles/8325617-cancel-your-pro-or-max-subscription","title":"Cancel your Pro or Max subscription","publisher":"vendor","quote":"To cancel your subscription, click on your initials in the top right corner of Claude for iOS, and then click “Billing” from the menu options.","supports":"the in-app iOS steps"},{"id":"c6","url":"https://support.claude.com/en/articles/8325617-cancel-your-pro-or-max-subscription","title":"Cancel your Pro or Max subscription","publisher":"vendor","quote":"If you subscribed to a Pro or Max plan via Claude for Android, your subscription and payment will be handled directly on your Android device.","supports":"the Google Play route"},{"id":"c7","url":"https://support.claude.com/en/articles/8325617-cancel-your-pro-or-max-subscription","title":"Cancel your Pro or Max subscription","publisher":"vendor","quote":"Select “Manage subscription” and follow the prompts for cancellation.","supports":"the in-app final step"},{"id":"c8","url":"https://support.claude.com/en/articles/12386328-request-a-refund-for-a-paid-claude-plan","title":"Request a refund for a paid Claude plan","publisher":"vendor","quote":"Except as expressly provided in our Consumer Terms of Service or where required by law, all payments are non-refundable.","supports":"the refund policy"},{"id":"c9","url":"https://support.claude.com/en/articles/12386328-request-a-refund-for-a-paid-claude-plan","title":"Request a refund for a paid Claude plan","publisher":"vendor","quote":"Apple processed this payment, so only Apple can review and issue a refund—our Support team can't access or refund App Store charges.","supports":"Apple handles App Store refunds"},{"id":"c10","url":"https://support.claude.com/en/articles/12386328-request-a-refund-for-a-paid-claude-plan","title":"Request a refund for a paid Claude plan","publisher":"vendor","quote":"Note: Requesting a refund doesn't cancel your subscription.","supports":"the refund tip"},{"id":"c11","url":"https://support.claude.com/en/articles/12386328-request-a-refund-for-a-paid-claude-plan","title":"Request a refund for a paid Claude plan","publisher":"vendor","quote":"If you have an active subscription purchased on Claude for Android, our Support team will need to check your eligibility before assisting with a refund.","supports":"refunds for Android subscriptions"},{"id":"c13","url":"https://support.claude.com/en/articles/9450526-export-your-claude-data","title":"Export your Claude data","publisher":"vendor","quote":"Individual Claude users can export user information and chat history from Settings > Privacy on the web app or Claude Desktop","supports":"what to export and where"},{"id":"c14","url":"https://support.claude.com/en/articles/9450526-export-your-claude-data","title":"Export your Claude data","publisher":"vendor","quote":"Once the export has been processed, you will receive a download link via email.","supports":"how the export arrives"},{"id":"c15","url":"https://support.claude.com/en/articles/9450526-export-your-claude-data","title":"Export your Claude data","publisher":"vendor","quote":"The download link will expire 24 hours after delivery.","supports":"the export link limit"},{"id":"c16","url":"https://support.claude.com/en/articles/10185996-how-to-change-your-pro-plan-from-monthly-to-annual-billing","title":"How to change your Pro plan from monthly to annual billing","publisher":"vendor","quote":"Save on your Pro plan subscription by switching from monthly to annual billing.","supports":"the annual billing saving"},{"id":"c17","url":"https://support.claude.com/en/articles/8325606-what-is-the-pro-plan","title":"What is the Pro plan?","publisher":"vendor","quote":"Annual subscriptions are billed once yearly at a discounted rate.","supports":"annual billing is discounted"},{"id":"c18","url":"https://support.claude.com/en/articles/8325606-what-is-the-pro-plan","title":"What is the Pro plan?","publisher":"vendor","quote":"anyone in a supported location can access the free version of Claude by navigating to claude.ai and signing up using an email address.","supports":"the free plan"},{"id":"a1","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"a2","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"g1","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"the Google Play steps"},{"id":"g3","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when access ends on Google Play"},{"id":"g4","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"Important: When you uninstall an app, your subscription won't cancel.","supports":"the uninstall tip"},{"id":"c19","url":"https://support.claude.com/en/articles/8325617-cancel-your-pro-or-max-subscription","title":"Cancel your Pro or Max subscription","publisher":"vendor","quote":"You may cancel your Pro or Max plan subscription at any time by following the cancellation instructions for the platform you signed up on.","supports":"the steps cover Pro and Max"},{"id":"c20","url":"https://support.claude.com/en/articles/12386328-request-a-refund-for-a-paid-claude-plan","title":"Request a refund for a paid Claude plan","publisher":"vendor","quote":"In the European Economic Area and the United Kingdom, you may receive a refund within 14 days of purchase.","supports":"EEA and UK refund right"},{"id":"c21","url":"https://support.claude.com/en/articles/12386328-request-a-refund-for-a-paid-claude-plan","title":"Request a refund for a paid Claude plan","publisher":"vendor","quote":"Your refunds will be prorated according to your use.","supports":"EEA and UK refunds are prorated"},{"id":"c22","url":"https://support.claude.com/en/articles/12386328-request-a-refund-for-a-paid-claude-plan","title":"Request a refund for a paid Claude plan","publisher":"vendor","quote":"If eligible, continue in the support messenger to cancel and refund your plan.","supports":"a web refund also cancels the plan"},{"id":"c23","url":"https://support.claude.com/en/articles/10185996-how-to-change-your-pro-plan-from-monthly-to-annual-billing","title":"How to change your Pro plan from monthly to annual billing","publisher":"vendor","quote":"Your subscription billing period switches from monthly to annual immediately.","supports":"the annual switch is immediate"},{"id":"c24","url":"https://support.claude.com/en/articles/10185996-how-to-change-your-pro-plan-from-monthly-to-annual-billing","title":"How to change your Pro plan from monthly to annual billing","publisher":"vendor","quote":"Any unused time from your monthly subscription will be automatically credited to your first annual invoice.","supports":"unused monthly time is credited"},{"id":"g5","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"Within the confirmation pop-up, select a reason. Click Continue.","supports":"the reason pop-up before the final step"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["What Anthropic keeps after a Pro cancellation (the account and chats on the Free plan) is not stated on the pages we read","How to confirm a web cancellation (a confirmation email or a status on the Billing page) is not described on Anthropic's pages","The Google Play reason pop-up and Apple's expiration message are Apple's and Google's generic flows, not described on Anthropic's page","Team and Enterprise plans are cancelled by the organization's admins and are not covered here"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Routes now say Pro or Max (c19)","Web refund: EEA and UK 14-day prorated refund (c20, c21)","Refund tip scoped to Apple; an eligible web refund also cancels (c22)","Google Play fallback: added the reason pop-up and Continue (g5)","Annual billing: the switch is immediate, unused time credited (c23, c24)"]}},"delete_account":{"url":"https://claude.ai/settings/account","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/claude","json":"https://stackcut.io/exits/claude.json","localized":[{"language":"ja","market":"JP","title":"Claudeの解約方法（Pro・Maxプラン）","page":"https://stackcut.io/ja/cancel/claude","checked_on":"2026-10-05"},{"language":"de","market":"DE","title":"Claude kündigen","page":"https://stackcut.io/de/cancel/claude","checked_on":"2026-10-05"},{"language":"pt-br","market":"BR","title":"Como cancelar a assinatura do Claude","page":"https://stackcut.io/pt-br/cancel/claude","checked_on":"2026-10-05"}],"evidence":{"packet_revision":"2567c21f72e7a2de9a9a808ba282aa20a73ea9278e31689f377a4f5db3a0a243","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"claude--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"claude--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"claude--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"clay","name":"Clay","category":"marketing_sales","website":"https://www.clay.com","domains":["clay.com","clay.run"],"summary":"A workspace admin cancels in Settings, Plan & billing (the Billing section), or by emailing support@clay.run. Features last until the next payment date, then the workspace moves to the free plan. Fees are non-refundable, and credits above the new plan's rollover limit are lost when the cycle ends.","routes":[{"channel":"direct_web","label":"In your workspace","applies_to":"Clay paid plans (monthly or annual) billed to the workspace","who":"A workspace admin (admins access billing and workspace configuration)","method":"self_serve","start_url":"https://app.clay.com","steps":[{"do":"Click your profile picture in the top-right corner and select Settings","expect":"Plan & billing"},{"do":"In the sidebar, open Plan & billing","expect":null},{"do":"Use the cancel option in the Billing section; the public FAQ does not name its button or the final confirmation control","expect":null}],"confirm_by":null,"effective":"You keep the plan's features until the next payment due date, then the workspace moves to the free plan","notice":null,"refund":"Except as set out in the agreement, all fees are non-refundable","fees":null,"source_ids":["c1","c2","c3","c6","c7","c9"]},{"channel":"direct_web","label":"By email","applies_to":"Any Clay subscription, including contract plans","who":"The account holder or workspace admin","method":"email","start_url":null,"steps":[{"do":"Email support@clay.run and ask to cancel the Clay subscription, naming the workspace","expect":null}],"confirm_by":null,"effective":"Cancelling opts out of auto-renewal: a contract plan continues for the duration in your contract; other plans keep their features until the next payment due date, then move to the free plan","notice":"No notice period is stated in the Terms: cancel before the contract ends, or it renews automatically at Clay's current rates","refund":"Except as set out in the agreement, all fees are non-refundable","fees":null,"source_ids":["c7","c10","c11","c9","c25","c26"]}],"pay_less":[{"type":"free_plan","what":"The free plan includes 500 actions a month and 1.2K data credits a year. The pricing page lists up to 200 rows per table, while the FAQ says 50 for free and trial accounts; confirm the limit shown for your workspace.","evidence":"documented","source_ids":["c12","c13","c14","c30"]},{"type":"downgrade","what":"Switch to a cheaper plan in Settings, Plan & billing, Switch plan and review the change before confirming. Official pages disagree on timing: the FAQ keeps current features until the next payment due date, while workspace settings says plan changes activate immediately. The FAQ says excess credits remain usable until the billing cycle ends.","evidence":"documented","source_ids":["c5","c15","c16","c28","c29"]},{"type":"annual_billing","what":"Annual billing saves 10%; at renewal on the same or a higher-tier plan, unused data credits can roll over up to a cap of 15% of your annual data-credit allocation, in addition to the new credits.","evidence":"documented","source_ids":["c17","c18","c19"]}],"export":[],"after_cancel":{"access_until":"The next payment due date; then the workspace moves to the free plan","data_kept":"Clay keeps user data while the account is active; deleting the account deletes the data, deleting a workspace permanently removes its tables and configurations, and you can ask support@clay.run to delete your data","you_lose":["Data credits above the new plan's rollover limit once the billing cycle ends","Unused actions: they reset each billing cycle and don't roll over","Paid-plan table capacity: the free-plan row limit is unresolved because pricing lists 200 rows per table and the FAQ lists 50 for free/trial accounts","API keys, if you delete the account"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Workspace admins manage billing: sign in as an admin","Spend or export what you need before the billing cycle ends: extra credits are cut to the new plan's rollover limit","Clay contracts renew automatically at Clay's current rates when the subscription ends","Deleting a workspace or account is permanent and isn't the same as cancelling; account deletion also removes API keys"]},"sources":[{"id":"c1","url":"https://university.clay.com/docs/workspace-administration-documentation","title":"Account and workspace settings","publisher":"vendor","quote":"Access billing and workspace configuration","supports":"admins manage billing"},{"id":"c2","url":"https://university.clay.com/docs/workspace-administration-documentation","title":"Account and workspace settings","publisher":"vendor","quote":"Click on your profile picture in the top-right corner and select Settings.","supports":"where the flow starts"},{"id":"c3","url":"https://university.clay.com/docs/workspace-administration-documentation","title":"Account and workspace settings","publisher":"vendor","quote":"In the left-hand sidebar, navigate to Plan & billing","supports":"the Plan & billing page"},{"id":"c4","url":"https://university.clay.com/docs/workspace-administration-documentation","title":"Account and workspace settings","publisher":"vendor","quote":"Select the plan you want to switch to","supports":"choosing another plan"},{"id":"c5","url":"https://university.clay.com/docs/plans-and-billing","title":"Plans & billing","publisher":"vendor","quote":"click Switch plan","supports":"the Switch plan button"},{"id":"c6","url":"https://www.clay.com/faq","title":"Clay FAQ","publisher":"vendor","quote":"You can find the option to cancel in the Billing section at any time.","supports":"where to cancel"},{"id":"c7","url":"https://www.clay.com/faq","title":"Clay FAQ","publisher":"vendor","quote":"You'll enjoy your plan's features until the next payment due date; at that point, you'll be moved to the free plan.","supports":"when a cancellation takes effect"},{"id":"c8","url":"https://university.clay.com/docs/workspace-administration-documentation","title":"Account and workspace settings","publisher":"vendor","quote":"confirm your selection by clicking Review change","supports":"the confirm step and the Review change button"},{"id":"c9","url":"https://www.clay.com/terms-of-service","title":"Clay Terms of Service","publisher":"vendor","quote":"Except as set forth in the Agreement, all fees are non-refundable.","supports":"no refunds"},{"id":"c10","url":"https://www.clay.com/terms-of-service","title":"Clay Terms of Service","publisher":"vendor","quote":"You can cancel your subscription by emailing support@clay.run or in your Clay account.","supports":"cancelling by email or in the account"},{"id":"c11","url":"https://www.clay.com/terms-of-service","title":"Clay Terms of Service","publisher":"vendor","quote":"Your contract will automatically renew at Clay's most-up-to-date-rates when your subscription ends.","supports":"automatic renewal"},{"id":"c12","url":"https://www.clay.com/pricing","title":"Clay pricing","publisher":"vendor","quote":"Includes 500 actions/mo","supports":"free plan actions"},{"id":"c13","url":"https://www.clay.com/pricing","title":"Clay pricing","publisher":"vendor","quote":"1.2K data credits/yr","supports":"free plan data credits"},{"id":"c14","url":"https://www.clay.com/pricing","title":"Clay pricing","publisher":"vendor","quote":"Run up to 200 rows per table","supports":"free plan row limit"},{"id":"c15","url":"https://www.clay.com/faq","title":"Clay FAQ","publisher":"vendor","quote":"If you downgrade, you can enjoy your plan's current features until the next payment due date.","supports":"when a downgrade takes effect"},{"id":"c16","url":"https://www.clay.com/faq","title":"Clay FAQ","publisher":"vendor","quote":"If you cancel or downgrade, you can use any excess credits until your current billing cycle ends.","supports":"using credits before the cycle ends"},{"id":"c17","url":"https://www.clay.com/pricing","title":"Clay pricing","publisher":"vendor","quote":"Annual ∙ Save 10%","supports":"the annual saving"},{"id":"c18","url":"https://www.clay.com/faq","title":"Clay FAQ","publisher":"vendor","quote":"If you are on an annual plan, you are eligible for a 15% credit rollover of unused credits, provided you renew on the same or a higher-tier plan.","supports":"annual credit rollover"},{"id":"c19","url":"https://university.clay.com/docs/plans-and-billing","title":"Plans & billing","publisher":"vendor","quote":"up to 15% of your annual data credits","supports":"the annual allocation basis for the rollover cap; the paragraph conditions renewal on the same or a higher tier"},{"id":"c20","url":"https://www.clay.com/faq","title":"Clay FAQ","publisher":"vendor","quote":"After the billing cycle ends, your balance will be reduced to the credit rollover limit of your new plan.","supports":"credits are cut after the cycle"},{"id":"c21","url":"https://www.clay.com/pricing","title":"Clay pricing","publisher":"vendor","quote":"Actions reset each billing cycle and don't roll over","supports":"actions don't roll over"},{"id":"c22","url":"https://www.clay.com/terms-of-service","title":"Clay Terms of Service","publisher":"vendor","quote":"If your account is deleted, your data is deleted with it.","supports":"data is deleted with the account"},{"id":"c23","url":"https://university.clay.com/docs/workspace-administration-documentation","title":"Account and workspace settings","publisher":"vendor","quote":"All workspace data, tables, and configurations will be permanently removed.","supports":"workspace deletion is permanent"},{"id":"c24","url":"https://university.clay.com/docs/workspace-administration-documentation","title":"Account and workspace settings","publisher":"vendor","quote":"Your API keys are deleted.","supports":"account deletion removes API keys"},{"id":"c25","url":"https://www.clay.com/terms-of-service","title":"Clay Terms of Service","publisher":"vendor","quote":"If you have a paid plan with Clay your subscription will continue for the duration laid out in your contract.","supports":"a contract plan runs for its full term"},{"id":"c26","url":"https://www.clay.com/terms-of-service","title":"Clay Terms of Service","publisher":"vendor","quote":"If you'd like to opt-out of auto-renewal services you can do so by canceling your Clay subscription.","supports":"cancelling opts out of auto-renewal"},{"id":"c27","url":"https://www.clay.com/terms-of-service","title":"Clay Terms of Service","publisher":"vendor","quote":"Users can request data deletion by contacting support@clay.run","supports":"asking for data deletion"},{"id":"c28","url":"https://university.clay.com/docs/workspace-administration-documentation","title":"Account and workspace settings","publisher":"vendor","quote":"Your plan changes will be activated immediately","supports":"the workspace-settings timing statement for upgrades or downgrades; conflicts with the FAQ downgrade timing"},{"id":"c29","url":"https://university.clay.com/docs/plans-and-billing","title":"Plans & billing","publisher":"vendor","quote":"Choose the plan you'd like to downgrade to","supports":"the separate documented downgrade flow"},{"id":"c30","url":"https://www.clay.com/faq","title":"Clay FAQ","publisher":"vendor","quote":"Trial and free accounts are limited to 50 rows per table","supports":"the FAQ free/trial row-limit statement; conflicts with pricing page free-plan limit"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["The exact cancel control in the Billing section isn't described step by step: the FAQ says the cancel option is in the Billing section, and the docs describe Switch plan","No help article on exporting a table to CSV was found in Clay's docs (only exports to integrations), so export is left empty","Enterprise contract terms (term length, notice for non-renewal) aren't in the Terms of Service: they say contracts renew automatically at Clay's current rates","What confirms a cancellation isn't documented","The FAQ lists both support@clay.com and support@clay.run; the Terms name support@clay.run for cancelling, so that address is used here","Official sources disagree on paid-plan downgrade timing: workspace settings says upgrades or downgrades activate immediately, while the FAQ preserves current features until the next payment due date. The account-specific effective date and charges must be checked before confirming.","Official sources disagree on the Free plan row limit: the pricing page lists 200 rows per table, while the FAQ lists 50 for free and trial accounts. The currently applicable workspace limit is unverified."],"review":{"by":"stackcut-review","on":"2026-10-07","result":"partial","notes":["Scoped follow-up against account/workspace settings, Plans & billing, FAQ and pricing only (c1-c8, c12-c21, c23-c24, c28-c30). The packet-wide checked_on remains 2026-09-29. Other pages and signed-in account flows were not rechecked in this follow-up.","c3: the workspace billing label is now Plan & billing (singular). The cancellation route no longer treats generic Switch plan and Review change controls as a documented cancellation confirmation.","c19: the rollover sentence was extended; the 15% cap is unchanged and is based on annual data credits, not 15% of the remaining unused balance. Renewal must be at the same or a higher tier.","Recorded the downgrade-timing and free-row-limit conflicts explicitly rather than choosing one official page as the applicable account policy.","No signed-in cancellation, plan change, offer, completion or savings was observed.","Historical 2026-09-29 review: Email route: a contract plan runs for the duration in the contract; cancelling only opts out of auto-renewal (effective and notice updated)","Historical 2026-09-29 review: Added the Terms' data-deletion request address to data_kept","Historical 2026-09-29 review: Confirm step now expects the Review change button","Historical 2026-09-29 review: Corrected the unverified note: the FAQ lists both support addresses","Historical 2026-09-29 review: Still unconfirmed: the exact cancel control, the confirmation, and any CSV export article (Clay's export docs list integrations only)"]}},"stackcut":{"vendor_id":"clay","name":"Clay","recipes":[{"id":"replace-clay","title":"Lead enrichment","best_year_one_net":2208}]},"page":"https://stackcut.io/cancel/clay","json":"https://stackcut.io/exits/clay.json","evidence":{"packet_revision":"3fc6d4203ca2115fcf5588b5f25c2a9b27d3a590cfcef7359871b83b2a10b5e3","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"clay--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"clay--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"clerk","name":"Clerk","category":"developer_tools","website":"https://clerk.com","domains":["clerk.com","dashboard.clerk.com"],"summary":"In the Clerk Dashboard, pick the workspace, open Billing, select Manage plan, then Cancel Plan on the Hobby plan and confirm. It moves to Hobby at the end of the billing cycle, and usage-based features keep charging until you turn them off. Deleting your account doesn't cancel the plan.","routes":[{"channel":"direct_web","applies_to":"Pro and Business workspace plans billed by Clerk (one plan covers every application in the workspace)","who":"A workspace Owner or Admin (the roles that can modify Billing)","method":"self_serve","start_url":"https://dashboard.clerk.com","steps":[{"do":"Pay any unpaid invoice first; Manage plan stays disabled until you do","expect":null},{"do":"In the Clerk Dashboard, open the workspace dropdown and select the workspace whose plan you want to cancel","expect":null},{"do":"Go to the Billing page and select Manage plan","expect":"A modal will open."},{"do":"On the Hobby plan, select Cancel Plan","expect":"Review what happens when you cancel"},{"do":"Select Proceed, review the features you'll lose and select Proceed again","expect":null},{"do":"Optionally share why you're canceling, then select Cancel plan","expect":null},{"do":"Turn off all usage-based features to avoid further usage charges","expect":null}],"confirm_by":null,"effective":"At the end of the billing cycle the workspace moves to the Hobby plan; your applications keep running","notice":"Cancel in the dashboard before the term expires; the Terms give no number of days","refund":"Paid fees are non-refundable, except as the Terms state or the law requires","fees":"Usage-based features keep accruing charges until the cycle ends unless you turn them off; usage fees are billed monthly","source_ids":["s6","s3","s4","s5","s18","s19","s20","s1","s22","s2","s21","s24","s23","s10","s26","s25"]},{"channel":"sales_contract","label":"Enterprise plans","applies_to":"Enterprise plans (billed annually only, under an Order Form)","who":"The Enterprise customer, through its Clerk account manager","method":"contact_sales","start_url":null,"steps":[{"do":"Contact your Clerk account manager to cancel the Enterprise plan","expect":null}],"confirm_by":null,"effective":null,"notice":"Order Forms renew automatically for terms of the same length; non-renewal goes as the Order Form details, before the term expires","refund":"Paid fees are non-refundable, except as the Terms state or the law requires","fees":"You pay in full for the Service up to and including the last day it is provided","source_ids":["s8","s27","s10","s11","s12","s26"]},{"channel":"reseller_or_partner","label":"Billed through Vercel Marketplace","applies_to":"Clerk installed as a native integration from the Vercel Marketplace (Vercel-managed Clerk apps)","who":"The Vercel team that installed Clerk (the help pages don't name the role needed)","method":"platform_settings","start_url":"https://vercel.com/dashboard","steps":[{"do":"Export any users you need from Clerk first; uninstalling removes the products and their data","expect":null},{"do":"In the Vercel dashboard, open Integrations in the sidebar, then select Manage next to Clerk","expect":"billable"},{"do":"At the bottom of the page, under Uninstall, select Uninstall Integration and follow the steps","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s32","s33","s34","s35","s36"]}],"pay_less":[{"type":"free_plan","what":"Hobby is the plan a cancelled workspace moves to, with up to 3 dashboard seats; your applications keep running on it","evidence":"documented","source_ids":["s1","s22","s16","s15"]},{"type":"annual_billing","what":"Pro is $25/mo, or $20 per month billed annually","evidence":"documented","source_ids":["s28","s17","s14"]}],"export":[{"data":"Your application's users","how":"In the Clerk Dashboard, open the instance's Settings, select Export users in the User exports section, then download the file","format":"CSV, including hashed passwords","limits":"Only admins, or users in their personal workspace, can export","source_ids":["s29","s30","s31"]}],"after_cancel":{"access_until":"The end of the billing cycle; the workspace then moves to the Hobby plan and your applications keep running","data_kept":null,"you_lose":["Paid-plan features once the billing cycle ends","On Vercel Marketplace installs, uninstalling the integration removes the Clerk products and their data"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The cancel flow shows what happens when you cancel and the features you'll lose, then optionally asks why you're canceling before the final Cancel plan","tips":["Deleting your account doesn't cancel your plan. Cancel your plan first","If the workspace has an unpaid invoice, pay it first, since Manage plan stays disabled until you do","Usage-based features keep accruing charges until the billing cycle ends; turn them off to stop usage charges","The plan is per workspace and covers all its applications; check each workspace you pay for","Clerk installed from the Vercel Marketplace is billed and managed in the Vercel Dashboard, not Clerk's","Enterprise plans are cancelled through the Clerk account manager, not in the dashboard"]},"sources":[{"id":"s1","url":"https://clerk.com/docs/guides/dashboard/overview","title":"Clerk Dashboard overview","publisher":"vendor","quote":"When you cancel, the workspace moves to the Hobby plan at the end of your billing cycle.","supports":"what cancelling does and when it takes effect"},{"id":"s2","url":"https://clerk.com/docs/guides/dashboard/overview","title":"Clerk Dashboard overview","publisher":"vendor","quote":"You keep your plan's features until the end of your billing cycle, and usage-based features keep accruing charges until then.","supports":"features and usage charges until the cycle ends"},{"id":"s3","url":"https://clerk.com/docs/guides/dashboard/overview","title":"Clerk Dashboard overview","publisher":"vendor","quote":"Allows you to switch between workspaces or create a new one.","supports":"the workspace dropdown, where the cancel flow starts"},{"id":"s4","url":"https://clerk.com/docs/guides/dashboard/overview","title":"Clerk Dashboard overview","publisher":"vendor","quote":"Select Manage plan. A modal will open.","supports":"the Manage plan step"},{"id":"s5","url":"https://clerk.com/docs/guides/dashboard/overview","title":"Clerk Dashboard overview","publisher":"vendor","quote":"On the Hobby plan, select Cancel Plan.","supports":"the Cancel Plan button"},{"id":"s6","url":"https://clerk.com/docs/guides/dashboard/overview","title":"Clerk Dashboard overview","publisher":"vendor","quote":"If the workspace has an unpaid invoice, pay it first, since Manage plan stays disabled until you do.","supports":"unpaid invoices block Manage plan"},{"id":"s7","url":"https://clerk.com/docs/guides/dashboard/overview","title":"Clerk Dashboard overview","publisher":"vendor","quote":"Deleting your account doesn't cancel your plan. Cancel your plan first.","supports":"deleting the account is not cancelling"},{"id":"s8","url":"https://clerk.com/docs/guides/dashboard/overview","title":"Clerk Dashboard overview","publisher":"vendor","quote":"To cancel an Enterprise plan, contact your Clerk account manager.","supports":"Enterprise cancellation route"},{"id":"s9","url":"https://clerk.com/docs/guides/dashboard/overview","title":"Clerk Dashboard overview","publisher":"vendor","quote":"An application with an existing paid Subscription can only be transferred to a workspace with active billing information.","supports":"paid apps need billing information to move workspace"},{"id":"s10","url":"https://clerk.com/legal/terms","title":"Clerk Terms and Conditions","publisher":"vendor","quote":"Notification of such non-renewal from Customer to Company must be completed by canceling the subscription in the Clerk dashboard or as detailed in the applicable Order Form.","supports":"non-renewal is done by cancelling in the dashboard"},{"id":"s11","url":"https://clerk.com/legal/terms","title":"Clerk Terms and Conditions","publisher":"vendor","quote":"each applicable Order Form shall automatically renew for successive subscription terms of the same length","supports":"automatic renewal of order forms"},{"id":"s12","url":"https://clerk.com/legal/terms","title":"Clerk Terms and Conditions","publisher":"vendor","quote":"Customer will pay in full for the Service up to and including the last day during which the Service was provided.","supports":"fees through the last day of service"},{"id":"s13","url":"https://clerk.com/legal/terms","title":"Clerk Terms and Conditions","publisher":"vendor","quote":"paid Fees are non-refundable.","supports":"refund position"},{"id":"s14","url":"https://clerk.com/legal/terms","title":"Clerk Terms and Conditions","publisher":"vendor","quote":"Subscription Fees may be billed on a recurring monthly or annual basis","supports":"monthly or annual billing"},{"id":"s15","url":"https://clerk.com/pricing","title":"Clerk pricing","publisher":"vendor","quote":"Everything you need to start building.","supports":"the Hobby plan description"},{"id":"s16","url":"https://clerk.com/pricing","title":"Clerk pricing","publisher":"vendor","quote":"Up to 3 dashboard seats","supports":"Hobby seat limit"},{"id":"s17","url":"https://clerk.com/pricing","title":"Clerk pricing","publisher":"vendor","quote":"$20 per month, billed annually","supports":"Pro price with annual billing"},{"id":"s18","url":"https://clerk.com/docs/guides/dashboard/overview","title":"Clerk Dashboard overview","publisher":"vendor","quote":"Review what happens when you cancel and select Proceed.","supports":"first confirmation step"},{"id":"s19","url":"https://clerk.com/docs/guides/dashboard/overview","title":"Clerk Dashboard overview","publisher":"vendor","quote":"Review the features you'll lose and select Proceed.","supports":"second confirmation step"},{"id":"s20","url":"https://clerk.com/docs/guides/dashboard/overview","title":"Clerk Dashboard overview","publisher":"vendor","quote":"Optionally, share why you're canceling. Then, select Cancel plan.","supports":"optional reason and the final button"},{"id":"s21","url":"https://clerk.com/docs/guides/dashboard/overview","title":"Clerk Dashboard overview","publisher":"vendor","quote":"To avoid further usage-based charges, turn off all usage-based features.","supports":"what stops usage charges"},{"id":"s22","url":"https://clerk.com/docs/guides/dashboard/overview","title":"Clerk Dashboard overview","publisher":"vendor","quote":"Your applications keep running.","supports":"apps keep running after the move to Hobby"},{"id":"s23","url":"https://clerk.com/docs/guides/dashboard/overview","title":"Clerk Dashboard overview","publisher":"vendor","quote":"Your plan covers every application in the workspace.","supports":"one plan per workspace"},{"id":"s24","url":"https://clerk.com/docs/guides/dashboard/manage-team-access","title":"Manage team access","publisher":"vendor","quote":"Modify workspace settings, including Billing and member Roles","supports":"Owner and Admin roles can change billing"},{"id":"s25","url":"https://clerk.com/legal/terms","title":"Clerk Terms and Conditions","publisher":"vendor","quote":"Usage Fees will be billed on a monthly basis depending on the nature of Customer's use of the Service.","supports":"usage fees billed monthly"},{"id":"s26","url":"https://clerk.com/legal/terms","title":"Clerk Terms and Conditions","publisher":"vendor","quote":"Except as expressly provided in this Agreement or otherwise required by applicable law, paid Fees are non-refundable.","supports":"refund position in full"},{"id":"s27","url":"https://clerk.com/pricing","title":"Clerk pricing","publisher":"vendor","quote":"Only billed annually.","supports":"Enterprise billing"},{"id":"s28","url":"https://clerk.com/pricing","title":"Clerk pricing","publisher":"vendor","quote":"$25/mo","supports":"Pro monthly price"},{"id":"s29","url":"https://clerk.com/docs/deployments/exporting-users","title":"Exporting users","publisher":"vendor","quote":"In the User exports section, select Export users.","supports":"where to export users"},{"id":"s30","url":"https://clerk.com/docs/deployments/exporting-users","title":"Exporting users","publisher":"vendor","quote":"Users who are either admins or are in their personal workspace can export and download a CSV file","supports":"who can export, and the CSV format"},{"id":"s31","url":"https://clerk.com/docs/deployments/exporting-users","title":"Exporting users","publisher":"vendor","quote":"containing a list of their application's users that includes their hashed passwords.","supports":"the export includes hashed passwords"},{"id":"s32","url":"https://clerk.com/docs/integrations/vercel-marketplace","title":"Vercel Marketplace integration","publisher":"vendor","quote":"Billing and plan management is done through the Vercel Dashboard.","supports":"Vercel-installed Clerk is managed in Vercel"},{"id":"s33","url":"https://clerk.com/docs/integrations/vercel-marketplace","title":"Vercel Marketplace integration","publisher":"vendor","quote":"Billing and usage data are reported hourly to Vercel and can be viewed directly in the Vercel Dashboard.","supports":"usage is reported to Vercel"},{"id":"s34","url":"https://vercel.com/docs/integrations/install-an-integration/product-integration","title":"Add a Native Integration (Vercel docs)","publisher":"platform","quote":"Next to the integration, select the Manage button. Native integrations appear with a billable badge.","supports":"where Vercel lists the billable integration"},{"id":"s35","url":"https://vercel.com/docs/integrations/install-an-integration/product-integration","title":"Add a Native Integration (Vercel docs)","publisher":"platform","quote":"At the bottom of the integrations page, under Uninstall, select Uninstall Integration and follow the steps to uninstall.","supports":"how to uninstall in Vercel"},{"id":"s36","url":"https://vercel.com/docs/integrations/install-an-integration/product-integration","title":"Add a Native Integration (Vercel docs)","publisher":"platform","quote":"Uninstalling an integration automatically removes all associated products and their data.","supports":"uninstalling removes the products and their data"}],"verification":{"level":"docs","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Whether Clerk sends a confirmation email after cancelling isn't documented on its help pages","The Terms give no number of days' notice for non-renewal, and don't set a retention period for customer data after a plan ends","For Vercel Marketplace installs, when charges stop and how the final invoice works after uninstalling isn't stated on Clerk's or Vercel's help pages"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Steps: added the two Proceed screens, the optional reason and the final Cancel plan button","Who: Owner and Admin roles can modify Billing (was unnamed)","Usage charges: turning off usage-based features stops them; usage fees are billed monthly","Added a Vercel Marketplace route: Clerk installed there is billed and managed in Vercel; uninstalling removes products and data","Export: users can be exported as CSV with hashed passwords from the instance's Settings","Pro price: $25/mo monthly or $20/mo billed annually; Enterprise is billed annually only"]}},"page":"https://stackcut.io/cancel/clerk","json":"https://stackcut.io/exits/clerk.json","evidence":{"packet_revision":"7faeb934371360099983fcda246fe61915217dcdf4be5d95cf225a67f84711bb","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"clerk--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"clerk--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"clerk--reseller-or-partner--r3","channel":"reseller_or_partner","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"clickfunnels","name":"ClickFunnels","category":"marketing_sales","website":"https://www.clickfunnels.com","domains":["clickfunnels.com","myclickfunnels.com"],"summary":"In ClickFunnels 2.0: Workspace Settings, Billing (opens the Customer Center), Subscriptions, three-dot menu, Manage Subscription, Cancel Plan, then finish every confirmation; the final button deletes all your content. The Terms ask for notice at least ten days before your next subscription month. Pausing ($17/month) keeps funnels.","routes":[{"channel":"direct_web","label":"ClickFunnels 2.0, in the Customer Center","applies_to":"ClickFunnels 2.0 subscriptions (Launch, Scale and Optimize, monthly or yearly, and the annual-only Dominate plan); the help article doesn't treat annual plans separately","who":"Someone signed in to the workspace who can open Workspace Settings and Billing (the help page doesn't list roles)","method":"self_serve","start_url":"https://support.myclickfunnels.com/docs/billing-cancel-a-clickfunnels-account/","steps":[{"do":"Click Workspace Settings at the bottom of the left navigation menu","expect":null},{"do":"Select Billing; your profile opens in the ClickFunnels Customer Center in a new tab","expect":"Subscriptions"},{"do":"In the Subscriptions tab, click the three-dot icon next to the plan and select Manage Subscription","expect":"Cancel Subscription"},{"do":"Click Cancel Subscription (Cancel Plan) under your current plan, select a reason and click Continue","expect":null},{"do":"Click Cancel My Account at the bottom of the page","expect":"Cancel My Account & Delete All My Content"},{"do":"Click Cancel My Account & Delete All My Content, choose a final reason and submit","expect":"Canceled Effective"}],"confirm_by":"The Subscriptions tab in the Customer Center shows the plan as Canceled Effective with a date","effective":"Nothing is cancelled until the final confirmation is submitted; after that the subscription ends, billing stops and active funnels are deactivated","notice":"The Terms say to cancel through your Account Dashboard, or by email at least ten days before the first day of your next subscription month; notice given later may still be charged","refund":"The Requesting a Refund page lets you ask within 30 days of purchase by emailing support@clickfunnels.com (subject 'Refund Request'), subject to the Terms; the pricing FAQ advertises a 30-day money-back guarantee. Otherwise the Terms give no refund or proration for monthly payments, and a credit (not a refund) for cancelling an annual plan early","fees":"The Terms let ClickFunnels charge a cancellation fee equal to the amount the subscription was discounted","source_ids":["s1","s40","s2","s3","s4","s13","s5","s45","s7","s8","s41","s10","s9","s25","s47","s52","s53","s54","s20","s31","s29","s30"]},{"channel":"direct_web","label":"ClickFunnels 2.0, by email (Terms)","applies_to":"ClickFunnels 2.0 subscriptions; the Terms ask for email notice for monthly and annual plans","who":"The account holder, writing from the account's email (the Terms don't say who may send it)","method":"email","start_url":null,"steps":[{"do":"Email a cancellation request to cf2support@clickfunnels.com, the address the Terms name, at least ten days before the first day of your next subscription month","expect":null},{"do":"Keep the reply, then check the Subscriptions tab in the Customer Center for Canceled Effective and a date","expect":null}],"confirm_by":"The Terms don't describe a confirmation; check the Subscriptions tab in the Customer Center","effective":null,"notice":"At least ten days before the first day of your next subscription month; the Terms say later notice may still be charged","refund":"No refund or proration for monthly payments; cancelling an annual plan before the year ends earns a credit toward other ClickFunnels subscription services, not a refund","fees":"A cancellation fee equal to the amount the subscription was discounted, at ClickFunnels' discretion","source_ids":["s49","s50","s46","s47","s31","s29","s48","s30","s51"]},{"channel":"direct_web","label":"ClickFunnels Classic accounts","applies_to":"ClickFunnels Classic accounts (support.clickfunnels.com)","who":"The account owner (the help article doesn't list roles)","method":"self_serve","start_url":"https://support.clickfunnels.com/en/articles/12734399-cancelling-your-clickfunnels-classic-account","steps":[{"do":"Hover over your account icon in the top right-hand corner and select Account Settings","expect":null},{"do":"Select Account Billing in the left-hand menu, then Cancel Account under Account Billing & Subscription","expect":"Cancel My Subscription"},{"do":"Select Cancel My Subscription, choose a reason and answer the required questions","expect":null},{"do":"At the bottom of the next page, check the box acknowledging you will lose access, then click Cancel my Account (or Pause Account to pause instead)","expect":null},{"do":"Type Confirm, then click Proceed with Cancelation","expect":null}],"confirm_by":null,"effective":"Billing is in advance, so the account cancels at the end of the current billing or trial period, with no further charges","notice":null,"refund":null,"fees":null,"source_ids":["s33","s64","s39","s38","s65","s36","s60","s35","s63"]}],"pay_less":[{"type":"pause","what":"Pause Plan for $17/month: choose Cancel Plan, then Planning on Coming Back, then Pause My Account. It starts at the end of the billing cycle and stores your funnels, courses and integrations; you can't build funnels while paused","evidence":"documented","source_ids":["s14","s15","s16","s58"]},{"type":"downgrade","what":"Change to a lower-tier plan from Manage Subscription in the Customer Center","evidence":"documented","source_ids":["s57"]},{"type":"annual_billing","what":"Launch, Scale and Optimize can be billed yearly (Launch: Save $194/year); Dominate is annual only","evidence":"documented","source_ids":["s23","s66"]},{"type":"pause","what":"On Classic, the cancel flow offers Pause Account instead of cancelling","evidence":"documented","source_ids":["s38"]}],"export":[{"data":"Funds held in Payments AI","how":"Retrieve your funds from Payments AI before cancelling; you can't log in to Payments AI afterwards","format":null,"limits":null,"source_ids":["s11","s42"]},{"data":"Contacts","how":"Customers, Contacts, select contacts, Bulk actions, Export, pick the fields, Create export action, then Download Export when it finishes","format":null,"limits":null,"source_ids":["s59","s44"]}],"after_cancel":{"access_until":"2.0: once the final confirmation is submitted, active funnels are deactivated and the plan shows Canceled Effective with a date. Classic: the end of the current billing or trial period","data_kept":"Not stated for 2.0. Classic: ClickFunnels recommends reactivating within 30 days, and says the account may still be in its system after 30 days","you_lose":["Live funnels and access to the platform's features (2.0); the final button is labelled Cancel My Account & Delete All My Content","Your Payments AI login","Your list of contacts, your pages and live funnels (Classic)"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The 2.0 flow asks for a cancellation reason and includes a Planning on Coming Back option that leads to the $17/month pause instead of cancelling","tips":["Clicking Cancel Plan does not cancel by itself: submit every confirmation until the plan shows Canceled Effective","Cancel your own customers' subscription purchases first if you want to stop charging them; withdraw Payments AI funds before cancelling","Reactivating a 2.0 account charges the saved payment method as soon as you click reactivate","Billing opens the Customer Center in a new browser tab"]},"sources":[{"id":"s1","url":"https://support.myclickfunnels.com/docs/billing-cancel-a-clickfunnels-account/","title":"Billing : Cancel a ClickFunnels Account","publisher":"vendor","quote":"Click Workspace Settings at the bottom of the left navigation menu to open your ClickFunnels Workspace Settings.","supports":"where the 2.0 cancel flow starts"},{"id":"s2","url":"https://support.myclickfunnels.com/docs/billing-cancel-a-clickfunnels-account/","title":"Billing : Cancel a ClickFunnels Account","publisher":"vendor","quote":"Select Billing from the sub-menu.","supports":"the Billing step"},{"id":"s3","url":"https://support.myclickfunnels.com/docs/billing-cancel-a-clickfunnels-account/","title":"Billing : Cancel a ClickFunnels Account","publisher":"vendor","quote":"Select Manage Subscription from the drop-down menu","supports":"the Manage Subscription step"},{"id":"s4","url":"https://support.myclickfunnels.com/docs/billing-cancel-a-clickfunnels-account/","title":"Billing : Cancel a ClickFunnels Account","publisher":"vendor","quote":"Click Cancel Subscription under your current plan to start the cancellation process.","supports":"the cancel button on the plan"},{"id":"s5","url":"https://support.myclickfunnels.com/docs/billing-cancel-a-clickfunnels-account/","title":"Billing : Cancel a ClickFunnels Account","publisher":"vendor","quote":"Clicking Cancel Plan does not immediately cancel your subscription.","supports":"the first click does not end the subscription"},{"id":"s7","url":"https://support.myclickfunnels.com/docs/billing-cancel-a-clickfunnels-account/","title":"Billing : Cancel a ClickFunnels Account","publisher":"vendor","quote":"Cancel My Account & Delete All My Content","supports":"the final button, which names content deletion"},{"id":"s8","url":"https://support.myclickfunnels.com/docs/billing-cancel-a-clickfunnels-account/","title":"Billing : Cancel a ClickFunnels Account","publisher":"vendor","quote":"The cancellation will not be effective until the final confirmation is submitted.","supports":"when the cancellation takes effect"},{"id":"s9","url":"https://support.myclickfunnels.com/docs/billing-cancel-a-clickfunnels-account/","title":"Billing : Cancel a ClickFunnels Account","publisher":"vendor","quote":"canceling your account will deactivate any active funnels and remove access to the platform's features.","supports":"what access is lost"},{"id":"s10","url":"https://support.myclickfunnels.com/docs/billing-cancel-a-clickfunnels-account/","title":"Billing : Cancel a ClickFunnels Account","publisher":"vendor","quote":"your subscription will end and you will no longer be billed.","supports":"billing stops after cancellation"},{"id":"s11","url":"https://support.myclickfunnels.com/docs/billing-cancel-a-clickfunnels-account/","title":"Billing : Cancel a ClickFunnels Account","publisher":"vendor","quote":"we recommend that you retrieve your funds from Payments AI first","supports":"withdraw Payments AI funds before cancelling"},{"id":"s13","url":"https://support.myclickfunnels.com/docs/billing-cancel-a-clickfunnels-account/","title":"Billing : Cancel a ClickFunnels Account","publisher":"vendor","quote":"Select a reason for cancelation from the options provided","supports":"the reason step before the final confirmation"},{"id":"s14","url":"https://support.myclickfunnels.com/docs/how-to-pause-your-account/","title":"How to Pause Your Account","publisher":"vendor","quote":"Pausing your account takes effect at the end of your current billing cycle.","supports":"when a pause starts"},{"id":"s15","url":"https://support.myclickfunnels.com/docs/how-to-pause-your-account/","title":"How to Pause Your Account","publisher":"vendor","quote":"A nominal fee of $17/month is associated with the Pause plan","supports":"the pause fee"},{"id":"s16","url":"https://support.myclickfunnels.com/docs/how-to-pause-your-account/","title":"How to Pause Your Account","publisher":"vendor","quote":"covers the storage of all your funnels, courses, and integrations.","supports":"what the pause fee keeps stored"},{"id":"s20","url":"https://www.clickfunnels.com/pricing","title":"ClickFunnels pricing","publisher":"vendor","quote":"a 30-day money back guarantee","supports":"the 30-day money-back guarantee"},{"id":"s23","url":"https://www.clickfunnels.com/pricing","title":"ClickFunnels pricing","publisher":"vendor","quote":"Billed annually (Save $194/year)","supports":"annual billing"},{"id":"s25","url":"https://www.clickfunnels.com/terms","title":"ClickFunnels Terms of Service","publisher":"vendor","quote":"AT LEAST TEN (10) DAYS BEFORE THE FIRST DAY OF YOUR NEXT SUBSCRIPTION MONTH","supports":"the ten-day notice before the next month"},{"id":"s29","url":"https://www.clickfunnels.com/terms","title":"ClickFunnels Terms of Service","publisher":"vendor","quote":"If you cancel before the end of your year, you will not be entitled to a refund but we will provide you with a credit","supports":"early annual cancellation earns a credit, not a refund"},{"id":"s30","url":"https://www.clickfunnels.com/terms","title":"ClickFunnels Terms of Service","publisher":"vendor","quote":"ClickFunnels in its sole discretion may charge a cancellation fee equal to the amount the subscription was discounted.","supports":"the cancellation fee"},{"id":"s31","url":"https://www.clickfunnels.com/terms","title":"ClickFunnels Terms of Service","publisher":"vendor","quote":"nor will you be entitled to any refund for any payments to ClickFunnels.","supports":"no refund on monthly payments under the Terms"},{"id":"s33","url":"https://support.clickfunnels.com/en/articles/12734399-cancelling-your-clickfunnels-classic-account","title":"Cancelling Your ClickFunnels Classic Account","publisher":"vendor","quote":"hover over your account icon in the top right-hand corner and select Account Settings.","supports":"where the Classic cancel flow starts"},{"id":"s35","url":"https://support.clickfunnels.com/en/articles/12734399-cancelling-your-clickfunnels-classic-account","title":"Cancelling Your ClickFunnels Classic Account","publisher":"vendor","quote":"you will no longer have access to your list of contacts or your pages.","supports":"what Classic access loses"},{"id":"s36","url":"https://support.clickfunnels.com/en/articles/12734399-cancelling-your-clickfunnels-classic-account","title":"Cancelling Your ClickFunnels Classic Account","publisher":"vendor","quote":"Since billing occurs in advance, your account will cancel at the end of your current billing period/trial period.","supports":"when a Classic account ends"},{"id":"s38","url":"https://support.clickfunnels.com/en/articles/12734399-cancelling-your-clickfunnels-classic-account","title":"Cancelling Your ClickFunnels Classic Account","publisher":"vendor","quote":"select Pause Account instead.","supports":"the Classic pause option"},{"id":"s39","url":"https://support.clickfunnels.com/en/articles/12734399-cancelling-your-clickfunnels-classic-account","title":"Cancelling Your ClickFunnels Classic Account","publisher":"vendor","quote":"Cancel My Subscription","supports":"the Classic confirmation button"},{"id":"s40","url":"https://support.myclickfunnels.com/docs/billing-cancel-a-clickfunnels-account/","title":"Billing : Cancel a ClickFunnels Account","publisher":"vendor","quote":"This will open your profile in the ClickFunnels Customer Center in a new tab.","supports":"Billing opens the Customer Center in a new tab"},{"id":"s41","url":"https://support.myclickfunnels.com/docs/billing-cancel-a-clickfunnels-account/","title":"Billing : Cancel a ClickFunnels Account","publisher":"vendor","quote":"your plan will show as Canceled Effective","supports":"how to confirm the cancellation in the Subscriptions tab"},{"id":"s42","url":"https://support.myclickfunnels.com/docs/billing-cancel-a-clickfunnels-account/","title":"Billing : Cancel a ClickFunnels Account","publisher":"vendor","quote":"You will not be able to log in to your Payments AI account once you cancel your ClickFunnels subscription.","supports":"Payments AI access ends"},{"id":"s43","url":"https://support.myclickfunnels.com/docs/billing-cancel-a-clickfunnels-account/","title":"Billing : Cancel a ClickFunnels Account","publisher":"vendor","quote":"Cancel your customer's subscription purchases if you wish to stop charging them before canceling your ClickFunnels account.","supports":"customers' subscriptions keep charging unless cancelled first"},{"id":"s44","url":"https://support.myclickfunnels.com/docs/billing-cancel-a-clickfunnels-account/","title":"Billing : Cancel a ClickFunnels Account","publisher":"vendor","quote":"ensuring you have backed up or transferred necessary data before cancellation is recommended.","supports":"back up data before cancelling"},{"id":"s45","url":"https://support.myclickfunnels.com/docs/billing-cancel-a-clickfunnels-account/","title":"Billing : Cancel a ClickFunnels Account","publisher":"vendor","quote":"Click Cancel My Account at the bottom of the page.","supports":"the Cancel My Account step"},{"id":"s46","url":"https://www.clickfunnels.com/terms","title":"ClickFunnels Terms of Service","publisher":"vendor","quote":"For annual subscriptions, we also require at least ten (10) days' notice of cancellation by email.","supports":"ten days' email notice for annual plans"},{"id":"s47","url":"https://www.clickfunnels.com/terms","title":"ClickFunnels Terms of Service","publisher":"vendor","quote":"If you provide such notice less than ten (10) days before the first day of your next subscription month, your credit card may still be charged.","supports":"late notice may still be charged"},{"id":"s48","url":"https://www.clickfunnels.com/terms","title":"ClickFunnels Terms of Service","publisher":"vendor","quote":"we will provide you with a credit towards other ClickFunnels' subscription services.","supports":"the annual credit is toward other ClickFunnels services"},{"id":"s49","url":"https://www.clickfunnels.com/terms","title":"ClickFunnels Terms of Service","publisher":"vendor","quote":"OR BY EMAILING CF2SUPPORT@CLICKFUNNELS.COM AT LEAST TEN (10) DAYS BEFORE THE FIRST DAY OF YOUR NEXT SUBSCRIPTION MONTH.","supports":"the support address for cancelling by email, and the ten-day deadline"},{"id":"s50","url":"https://www.clickfunnels.com/terms","title":"ClickFunnels Terms of Service","publisher":"vendor","quote":"For monthly subscriptions (including subscriptions for services), we require at least ten (10) days' notice of cancellation by email.","supports":"ten days' email notice for monthly plans"},{"id":"s51","url":"https://www.clickfunnels.com/terms","title":"ClickFunnels Terms of Service","publisher":"vendor","quote":"ClickFunnels will bill you for your selected subscription indefinitely","supports":"subscriptions renew until cancelled"},{"id":"s52","url":"https://support.myclickfunnels.com/docs/requesting-a-refund/","title":"Requesting a Refund","publisher":"vendor","quote":"within 30 days of your purchase","supports":"the 30-day refund request window"},{"id":"s53","url":"https://support.myclickfunnels.com/docs/requesting-a-refund/","title":"Requesting a Refund","publisher":"vendor","quote":"Send an email detailing your request to support@clickfunnels.com with the subject line","supports":"how to request a refund"},{"id":"s54","url":"https://support.myclickfunnels.com/docs/requesting-a-refund/","title":"Requesting a Refund","publisher":"vendor","quote":"Refunds are subject to the Terms of Service applicable to the product or service you have purchased.","supports":"refunds depend on the Terms"},{"id":"s55","url":"https://support.myclickfunnels.com/docs/requesting-a-refund/","title":"Requesting a Refund","publisher":"vendor","quote":"Once approved, refunds are processed within 10 business days.","supports":"refund processing time"},{"id":"s56","url":"https://support.myclickfunnels.com/docs/how-do-i-reactivate-my-clickfunnels-20-account/","title":"How Do I Reactivate My ClickFunnels Account?","publisher":"vendor","quote":"the system will immediately charge the saved payment method once the reactivate button is clicked.","supports":"reactivating charges the saved card at once"},{"id":"s57","url":"https://support.myclickfunnels.com/docs/managing-your-clickfunnels-subscription-plan/","title":"Managing Your ClickFunnels Subscription Plan","publisher":"vendor","quote":"Change to a lower-tier plan to reduce costs.","supports":"downgrading from Manage Subscription"},{"id":"s58","url":"https://support.myclickfunnels.com/docs/how-to-pause-your-account/","title":"How to Pause Your Account","publisher":"vendor","quote":"Planning on Coming Back","supports":"the pause option inside the cancel flow"},{"id":"s59","url":"https://support.myclickfunnels.com/docs/contacts-how-to-export-contacts/","title":"How to Export Contacts","publisher":"vendor","quote":"When the export is complete, click Download Export to download the file to your device.","supports":"exporting contacts"},{"id":"s60","url":"https://support.clickfunnels.com/en/articles/12734399-cancelling-your-clickfunnels-classic-account","title":"Cancelling Your ClickFunnels Classic Account","publisher":"vendor","quote":"Once you've cancelled your account, you will not be charged further","supports":"no further Classic charges"},{"id":"s61","url":"https://support.clickfunnels.com/en/articles/12734399-cancelling-your-clickfunnels-classic-account","title":"Cancelling Your ClickFunnels Classic Account","publisher":"vendor","quote":"If you ever want to reactivate your account, we recommend doing so within 30 days of cancellation.","supports":"the Classic reactivation window"},{"id":"s62","url":"https://support.clickfunnels.com/en/articles/12734399-cancelling-your-clickfunnels-classic-account","title":"Cancelling Your ClickFunnels Classic Account","publisher":"vendor","quote":"The account may still be in our system after the 30 days.","supports":"Classic data after 30 days"},{"id":"s63","url":"https://support.clickfunnels.com/en/articles/12734399-cancelling-your-clickfunnels-classic-account","title":"Cancelling Your ClickFunnels Classic Account","publisher":"vendor","quote":"Your funnels will not appear live for people to visit","supports":"Classic funnels go offline"},{"id":"s64","url":"https://support.clickfunnels.com/en/articles/12734399-cancelling-your-clickfunnels-classic-account","title":"Cancelling Your ClickFunnels Classic Account","publisher":"vendor","quote":"Select Account Billing from the menu on the left-hand side of the page.","supports":"the Classic Account Billing step"},{"id":"s65","url":"https://support.clickfunnels.com/en/articles/12734399-cancelling-your-clickfunnels-classic-account","title":"Cancelling Your ClickFunnels Classic Account","publisher":"vendor","quote":"Type Confirm and then click Proceed with Cancelation.","supports":"the Classic final step"},{"id":"s66","url":"https://www.clickfunnels.com/pricing","title":"ClickFunnels pricing","publisher":"vendor","quote":"Annually only plan","supports":"Dominate is sold annually only"}],"verification":{"level":"docs","checked_on":"2026-10-08","by":"stackcut-research","unverified":["ClickFunnels' help pages don't say which team roles can cancel or pause a 2.0 workspace","The help center doesn't give separate cancellation steps for annual plans, or say whether the 30-day refund request applies to annual purchases","How long 2.0 account data is kept after cancelling isn't stated in the help center or the Terms","The Terms don't say what confirmation an emailed cancellation request gets"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Steps: Billing opens the Customer Center in a new tab; the plan then shows Canceled Effective with a date, now the confirmation","Notice: the Terms ask for cancellation through the dashboard or by email at least ten days before the next subscription month, and say later notice may still be charged","Added an email route (cf2support@clickfunnels.com) from the Terms, which require email notice for annual and monthly plans; merged the thin annual route into it and the main route","Refund: added the help center's 30-day refund request by email; annual early cancellation earns a credit toward other ClickFunnels services","Added downgrade, the Planning on Coming Back pause path, contact export, the Payments AI login loss and the immediate charge on reactivation","Classic: added the no-further-charges line and the 30-day reactivation recommendation; dropped reason names the help page doesn't list","The ClickFunnels help pages read don't mention App Store, Google Play or reseller billing, so no such route was added"]}},"page":"https://stackcut.io/cancel/clickfunnels","json":"https://stackcut.io/exits/clickfunnels.json","evidence":{"packet_revision":"fcb9e99cba44111d7b41c5eee756caee8a0ccec3a9f455987ed3c2fc43bb6891","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"clickfunnels--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"clickfunnels--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"clickfunnels--direct-web--r3","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"clickhouse","name":"ClickHouse Cloud","category":"developer_tools","website":"https://clickhouse.com","domains":["clickhouse.com","clickhouse.cloud"],"summary":"Usage-billed, no recurring fee: stop and delete every service (a paused service still bills for storage and backups), pay the last bill, then open a Severity 3 support case titled \"Please close my ClickHouse account\". Marketplace subscribers cancel renewal in the AWS, GCP or Azure console.","routes":[{"channel":"direct_web","label":"Stop charges: delete your services","applies_to":"Pay-as-you-go organizations billed monthly by credit card, including trial organizations, which move to pay-as-you-go when the trial ends","who":"A user who can manage the organization's services (the docs don't name the roles)","method":"self_serve","start_url":null,"steps":[{"do":"Export any data you need to keep, for example with a BACKUP command to your own S3, Google Cloud Storage or Azure Blob Storage bucket","expect":null},{"do":"Stop each service: it must be stopped before it can be deleted","expect":null},{"do":"Delete each stopped service (in the console, or with DELETE /v1/organizations/{organizationId}/services/{serviceId} in the Cloud API); deletion finishes in the background","expect":null},{"do":"Don't rely on automatic idling: a paused service stops compute charges only, while storage and backups keep billing","expect":null},{"do":"Check the Usage and Billing tabs and pay the last bill: usage is billed monthly in arrears","expect":"Usage, Billing"}],"confirm_by":"The Usage and Billing tabs show no unpaid charges","effective":"Deleting your services stops further charges from accruing; usage up to then is still billed","notice":null,"refund":"None: the Terms say payments are non-refundable except where the agreement expressly provides otherwise","fees":"Usage already incurred is billed in arrears. Pay-as-you-go cards are charged automatically when the amount due in a billing period reaches $1,000 (raised to $5,000, then $10,000, after successful payments), so there can be several invoices in a period, each due on receipt. A failed charge suspends services after a 14-day grace period","source_ids":["s1","s2","s3","s5","s16","s17","s18","s19","s20","s21","s22","s35","s40","s48","s49"]},{"channel":"direct_web","label":"Close the account","applies_to":"A ClickHouse Cloud account you no longer want, after its services are deleted","who":"An admin: remove every other user first; only account administrators can ask for personal data deletion","method":"form","start_url":null,"steps":[{"do":"Sign in to your clickhouse.cloud account; export your data, stop and delete your services, remove all users except the admin asking for closure, and check that all charges are paid","expect":null},{"do":"Click the Help button (the question mark in the upper right corner), then under Support click Create case","expect":"Create case"},{"do":"Set Priority to Severity 3 and the subject to \"Please close my ClickHouse account\"; in the description, add a brief note about why you are cancelling","expect":null},{"do":"To have your personal data deleted too, use the subject \"Please close my ClickHouse account and delete my personal data\" instead","expect":null}],"confirm_by":"A confirmation email from ClickHouse when the closure is complete","effective":"When ClickHouse completes the closure and emails you. You can still sign in to a closed account to view usage, billing and account-level activity logs, and reopen it at any time to start new services","notice":null,"refund":"None: payments are non-refundable under the Terms","fees":"ClickHouse can't close an account with an unpaid balance: pay all charges first","source_ids":["s1","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s14","s15","s23","s35","s50","s51","s52"]},{"channel":"reseller_or_partner","label":"Billed through a cloud marketplace","applies_to":"Organizations subscribed through AWS Marketplace, Google Cloud Marketplace or Azure Marketplace (pay-as-you-go or a committed contract), billed by the cloud provider","who":"A ClickHouse Cloud admin deletes the services; the cloud account that holds the subscription cancels it","method":"platform_settings","start_url":null,"steps":[{"do":"In ClickHouse Cloud, stop and delete all your services: with no services left you pay nothing, because ClickHouse Cloud has no recurring fees","expect":null},{"do":"To unsubscribe, open your cloud provider's console and cancel the subscription renewal there","expect":null},{"do":"AWS: open the AWS Marketplace console at console.aws.amazon.com/marketplace, open the Delivery method list and choose SaaS, then choose the ClickHouse subscription","expect":"Agreement"},{"do":"Under Agreement, open the Actions list and choose Cancel subscription; type confirm and choose Yes, cancel subscription","expect":"Cancel subscription"},{"do":"AWS contract: to stop it renewing, open the product detail page, choose Continue, then the Modify renewal tab and Cancel renewal","expect":"Modify renewal"}],"confirm_by":null,"effective":"Deleting the services stops usage charges; cancelling on AWS stops future charges from being generated","notice":null,"refund":"AWS doesn't refund invoices already issued automatically: refunds must be requested","fees":null,"source_ids":["s24","s25","s26","s27","s28","s29","s30","s31","s32","s33","s34","s53"]},{"channel":"sales_contract","applies_to":"Direct-sales annual or multi-year contracts paid with prepaid ClickHouse Credits","who":"The customer's contract owner, with ClickHouse","method":"contact_sales","start_url":null,"steps":[{"do":"Contact your ClickHouse account team about not renewing; send formal notices to legal@clickhouse.com, the notice address in the Terms","expect":null},{"do":"When no Order Form is active, either party can end the agreement with written notice","expect":null},{"do":"Delete the services you no longer need: this stops additional charges from accruing","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"None: commitments to pay under an Order Form are non-cancellable and payments are non-refundable, except as the agreement expressly provides","fees":"The committed amount stays payable: commitments under an Order Form can't be cancelled","source_ids":["s35","s36","s37","s38","s39","s1","s2"]}],"pay_less":[{"type":"pause","what":"Automatic idling pauses a service after a period without queries, so compute isn't billed until the next query or insert wakes it; storage and backups are still billed. Services set to Allow from anywhere can be woken by internet crawlers and scanners, which may cause unexpected costs","evidence":"documented","source_ids":["s16","s22","s41","s54"]},{"type":"downgrade","what":"Basic is the entry tier, meant for testing new ideas and starter projects, with limited storage and memory","evidence":"documented","source_ids":["s42"]},{"type":"downgrade","what":"Keep the default backup schedule (one backup every 24 hours, kept for 24 hours): schedules that keep more data or back up more often add storage charges","evidence":"documented","source_ids":["s43"]}],"export":[{"data":"Databases in a service","how":"Run BACKUP DATABASE ... TO S3(...) for AWS S3 or Google Cloud Storage, or TO AzureBlobStorage(...) for Azure, to write a backup to a bucket in your own cloud account before deleting the service","format":"ClickHouse backup","limits":"Your ClickHouse user needs the BACKUP privilege, which the default role doesn't include: ask ClickHouse Support for it first. Exporting to a different region of the same cloud provider incurs data transfer charges","source_ids":["s44","s45","s46","s55"]},{"data":"Service content, console logs and database logs","how":"Export them yourself before requesting account closure; the closure steps list them as data to keep","format":null,"limits":null,"source_ids":["s3","s47"]}],"after_cancel":{"access_until":"A deleted service stops at once and is removed in the background. A closed account can still be signed into to view usage, billing and activity logs","data_kept":"How long ClickHouse keeps a deleted service's data isn't documented; personal data deletion requests are completed within 30 days and can't be undone","you_lose":["Deleted services and the data stored in them","With personal data deletion: the account and its information, product updates, and the option to reopen the account"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Idling or pausing a service is not cancelling: storage and backups keep billing until the service is deleted","A service must be stopped before it can be deleted","Account closure goes through a support case (Help, Create case, Severity 3), not a button","Unpaid charges must be settled before closure: check the Usage and Billing tabs","A marketplace subscription stays active after the services are deleted but costs nothing; cancel its renewal in the cloud provider's console to end it","The free trial ($300 in credits over 30 days) ends when the credits or the 30 days run out, and the organization moves to pay-as-you-go"]},"sources":[{"id":"s1","url":"https://clickhouse.com/docs/cloud/manage/close_account","title":"Account closure and deletion","publisher":"vendor","quote":"Stop and delete your services.","supports":"services must be stopped and deleted"},{"id":"s2","url":"https://clickhouse.com/docs/cloud/manage/close_account","title":"Account closure and deletion","publisher":"vendor","quote":"This will stop additional charges from accruing on your account.","supports":"deleting services stops charges"},{"id":"s3","url":"https://clickhouse.com/docs/cloud/manage/close_account","title":"Account closure and deletion","publisher":"vendor","quote":"Export any data you need to keep.","supports":"export before closing"},{"id":"s4","url":"https://clickhouse.com/docs/cloud/manage/close_account","title":"Account closure and deletion","publisher":"vendor","quote":"Remove all users except the admin that will request closure.","supports":"remove other users first"},{"id":"s5","url":"https://clickhouse.com/docs/cloud/manage/close_account","title":"Account closure and deletion","publisher":"vendor","quote":"Review the 'Usage' and 'Billing' tabs to verify all charges have been paid.","supports":"pay all charges before closing"},{"id":"s6","url":"https://clickhouse.com/docs/cloud/manage/close_account","title":"Account closure and deletion","publisher":"vendor","quote":"Click the Help button (question mark in the upper right corner of the screen).","supports":"where the closure request starts"},{"id":"s7","url":"https://clickhouse.com/docs/cloud/manage/close_account","title":"Account closure and deletion","publisher":"vendor","quote":"Under 'Support' click 'Create case.'","supports":"opening a support case"},{"id":"s8","url":"https://clickhouse.com/docs/cloud/manage/close_account","title":"Account closure and deletion","publisher":"vendor","quote":"Priority: Severity 3","supports":"the case priority"},{"id":"s9","url":"https://clickhouse.com/docs/cloud/manage/close_account","title":"Account closure and deletion","publisher":"vendor","quote":"Please close my ClickHouse account","supports":"the case subject"},{"id":"s10","url":"https://clickhouse.com/docs/cloud/manage/close_account","title":"Account closure and deletion","publisher":"vendor","quote":"Customers may log back into closed accounts to view usage, billing and account-level activity logs.","supports":"access to a closed account"},{"id":"s11","url":"https://clickhouse.com/docs/cloud/manage/close_account","title":"Account closure and deletion","publisher":"vendor","quote":"Closed accounts may be reopened at any time to start new services.","supports":"reopening a closed account"},{"id":"s12","url":"https://clickhouse.com/docs/cloud/manage/close_account","title":"Account closure and deletion","publisher":"vendor","quote":"Please close my ClickHouse account and delete my personal data","supports":"the subject for personal data deletion"},{"id":"s13","url":"https://clickhouse.com/docs/cloud/manage/close_account","title":"Account closure and deletion","publisher":"vendor","quote":"Only account administrators may request personal data deletion from ClickHouse.","supports":"who can ask for deletion"},{"id":"s14","url":"https://clickhouse.com/docs/cloud/manage/close_account","title":"Account closure and deletion","publisher":"vendor","quote":"We will complete personal data deletion requests within 30 days.","supports":"the deletion timeline"},{"id":"s15","url":"https://clickhouse.com/docs/cloud/manage/close_account","title":"Account closure and deletion","publisher":"vendor","quote":"You won't receive product updates and may not reopen the account.","supports":"what deletion ends"},{"id":"s16","url":"https://clickhouse.com/docs/products/cloud/features/autoscaling/idling","title":"Automatic idling","publisher":"vendor","quote":"You aren't billed for compute resources while the service is paused. Storage and backups continue to be billed; idling does not remove your stored data.","supports":"a paused service still bills for storage and backups"},{"id":"s17","url":"https://clickhouse.com/docs/products/cloud/api-reference/service/delete-service","title":"Delete service (Cloud API)","publisher":"vendor","quote":"Deletes the service. The service must be in stopped state and is deleted asynchronously after this method call.","supports":"stop before deleting; deletion runs in the background"},{"id":"s18","url":"https://clickhouse.com/docs/cloud/manage/billing/overview","title":"Pricing and billing overview","publisher":"vendor","quote":"Self-service monthly (in USD, via credit card).","supports":"the self-service billing option"},{"id":"s19","url":"https://clickhouse.com/legal/agreements/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"Customer will be billed monthly in arrears at the then-prevailing rates for use of the applicable tier of the Product.","supports":"billing in arrears"},{"id":"s20","url":"https://clickhouse.com/docs/cloud/billing/payment-thresholds","title":"Payment thresholds","publisher":"vendor","quote":"reaches $1,000 USD or the equivalent value","supports":"the first automatic-charge threshold"},{"id":"s21","url":"https://clickhouse.com/docs/cloud/billing/payment-thresholds","title":"Payment thresholds","publisher":"vendor","quote":"A failed charge will result in the suspension of your services after a 14 day grace period.","supports":"suspension after a failed charge"},{"id":"s22","url":"https://clickhouse.com/pricing","title":"ClickHouse Cloud pricing","publisher":"vendor","quote":"Compute scales down to zero after a period of inactivity, so you stop paying for compute until the next query or insert wakes the service.","supports":"idle compute isn't billed"},{"id":"s23","url":"https://clickhouse.com/docs/cloud/manage/close_account","title":"Account closure and deletion","publisher":"vendor","quote":"Sign into your clickhouse.cloud account","supports":"where to sign in"},{"id":"s24","url":"https://clickhouse.com/docs/cloud/manage/marketplace","title":"Marketplace billing","publisher":"vendor","quote":"You can subscribe to ClickHouse Cloud through the AWS, GCP, and Azure marketplaces.","supports":"the marketplaces"},{"id":"s25","url":"https://clickhouse.com/docs/cloud/manage/marketplace","title":"Marketplace billing","publisher":"vendor","quote":"Note that you can simply stop using ClickHouse Cloud and delete all existing ClickHouse Cloud services.","supports":"deleting services on a marketplace subscription"},{"id":"s26","url":"https://clickhouse.com/docs/cloud/manage/marketplace","title":"Marketplace billing","publisher":"vendor","quote":"Even though the subscription will still be active, you won't be paying anything as ClickHouse Cloud doesn't have any recurring fees.","supports":"no recurring fee once services are deleted"},{"id":"s27","url":"https://clickhouse.com/docs/cloud/manage/marketplace","title":"Marketplace billing","publisher":"vendor","quote":"If you want to unsubscribe, please navigate to the Cloud Provider console and cancel the subscription renewal there.","supports":"where to unsubscribe"},{"id":"s28","url":"https://clickhouse.com/docs/cloud/manage/marketplace","title":"Marketplace billing","publisher":"vendor","quote":"The billing will be handled by the cloud provider","supports":"the cloud provider bills"},{"id":"s29","url":"https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html","title":"Canceling your product subscription (AWS Marketplace Buyer Guide)","publisher":"platform","quote":"Open the Delivery method list and choose SaaS.","supports":"finding the SaaS subscription on AWS"},{"id":"s30","url":"https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html","title":"Canceling your product subscription (AWS Marketplace Buyer Guide)","publisher":"platform","quote":"Under Agreement, open the Actions list and choose Cancel subscription.","supports":"the AWS cancel action"},{"id":"s31","url":"https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html","title":"Canceling your product subscription (AWS Marketplace Buyer Guide)","publisher":"platform","quote":"In the Cancel subscription dialog box, enter confirm, then choose Yes, cancel subscription.","supports":"the AWS confirmation"},{"id":"s32","url":"https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html","title":"Canceling your product subscription (AWS Marketplace Buyer Guide)","publisher":"platform","quote":"Canceling stops future charges from being generated.","supports":"what cancelling on AWS does"},{"id":"s33","url":"https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html","title":"Canceling your product subscription (AWS Marketplace Buyer Guide)","publisher":"platform","quote":"Choose the Modify renewal tab, then choose Cancel renewal.","supports":"stopping an AWS contract from renewing"},{"id":"s34","url":"https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html","title":"Canceling your product subscription (AWS Marketplace Buyer Guide)","publisher":"platform","quote":"It doesn't automatically refund charges on invoices that have already been issued","supports":"AWS refunds must be requested"},{"id":"s35","url":"https://clickhouse.com/legal/agreements/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"any and all payments made by Customer pursuant to this Agreement or any Order Form are non-refundable","supports":"no refunds"},{"id":"s36","url":"https://clickhouse.com/legal/agreements/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"all commitments to make any payments hereunder or under any Order Form are non-cancellable","supports":"commitments can't be cancelled"},{"id":"s37","url":"https://clickhouse.com/legal/agreements/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"upon written notice to the other party if no Order Form is active","supports":"ending the agreement when no Order Form is active"},{"id":"s38","url":"https://clickhouse.com/legal/agreements/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"Notices for ClickHouse will be sent to legal@clickhouse.com.","supports":"where notices go"},{"id":"s39","url":"https://clickhouse.com/docs/cloud/manage/billing/overview","title":"Pricing and billing overview","publisher":"vendor","quote":"Direct-sales annual / multi-year (through pre-paid","supports":"annual and multi-year contracts paid with credits"},{"id":"s40","url":"https://clickhouse.com/pricing","title":"ClickHouse Cloud pricing","publisher":"vendor","quote":"The trial ends when the credits are used up or the 30 days pass, whichever comes first, and the organization then moves to pay-as-you-go.","supports":"the trial turns into pay-as-you-go"},{"id":"s41","url":"https://clickhouse.com/docs/products/cloud/features/autoscaling/idling","title":"Automatic idling","publisher":"vendor","quote":"Automatic idling pauses a ClickHouse Cloud service after a period without user-submitted queries","supports":"what idling does"},{"id":"s42","url":"https://clickhouse.com/pricing","title":"ClickHouse Cloud pricing","publisher":"vendor","quote":"Great for testing out new ideas or starter projects. Limited storage and memory.","supports":"the Basic tier"},{"id":"s43","url":"https://clickhouse.com/docs/cloud/manage/backups/overview","title":"Backups","publisher":"vendor","quote":"Unless configured with a different schedule, services are backed up once every 24 hours, and each backup is retained for 24 hours.","supports":"the default backup schedule"},{"id":"s44","url":"https://clickhouse.com/docs/products/cloud/guides/backups/bring-your-own-backup/export-backups-to-own-cloud-account","title":"Export backups to your own cloud account","publisher":"vendor","quote":"ClickHouse Cloud supports taking backups to your own cloud service provider (CSP) account (AWS S3, Google Cloud Storage, or Azure Blob Storage).","supports":"exporting backups to your own bucket"},{"id":"s45","url":"https://clickhouse.com/docs/products/cloud/guides/backups/bring-your-own-backup/export-backups-to-own-cloud-account","title":"Export backups to your own cloud account","publisher":"vendor","quote":"BACKUP DATABASE test_backups TO S3(","supports":"the export command"},{"id":"s46","url":"https://clickhouse.com/docs/products/cloud/guides/backups/bring-your-own-backup/export-backups-to-own-cloud-account","title":"Export backups to your own cloud account","publisher":"vendor","quote":"Any usage where backups are being exported to a different region in the same cloud provider will incur data transfer charges.","supports":"cross-region export costs"},{"id":"s47","url":"https://clickhouse.com/docs/cloud/manage/close_account","title":"Account closure and deletion","publisher":"vendor","quote":"console logs","supports":"logs to export before closing"},{"id":"s48","url":"https://clickhouse.com/docs/cloud/billing/payment-thresholds","title":"Payment thresholds","publisher":"vendor","quote":"Upon the first successful invoice payment, the threshold is raised to $5,000 USD. A second successful invoice payment raises the threshold to $10,000 USD.","supports":"the auto-charge threshold rises after payments"},{"id":"s49","url":"https://clickhouse.com/docs/cloud/billing/payment-thresholds","title":"Payment thresholds","publisher":"vendor","quote":"If you receive multiple invoices within a billing period, all are due upon receipt","supports":"several invoices in a period, each due on receipt"},{"id":"s50","url":"https://clickhouse.com/docs/cloud/manage/close_account","title":"Account closure and deletion","publisher":"vendor","quote":"We will close your account and send a confirmation email to let you know when it is complete.","supports":"the closure confirmation email"},{"id":"s51","url":"https://clickhouse.com/docs/cloud/manage/close_account","title":"Account closure and deletion","publisher":"vendor","quote":"We are not able to close accounts with unpaid balances.","supports":"unpaid balances block closure"},{"id":"s52","url":"https://clickhouse.com/docs/cloud/manage/close_account","title":"Account closure and deletion","publisher":"vendor","quote":"We would appreciate it if you would share a brief note about why you are cancelling.","supports":"what to put in the case description"},{"id":"s53","url":"https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html","title":"Canceling your product subscription (AWS Marketplace Buyer Guide)","publisher":"platform","quote":"Open the AWS Marketplace console at https://console.aws.amazon.com/marketplace","supports":"where the AWS flow starts"},{"id":"s54","url":"https://clickhouse.com/docs/products/cloud/features/autoscaling/idling","title":"Automatic idling","publisher":"vendor","quote":"may be periodically moved from an idle to an active state by internet crawlers and scanners that look for public IPs, which may result in unexpected costs","supports":"open services can be woken from idle"},{"id":"s55","url":"https://clickhouse.com/docs/products/cloud/guides/backups/bring-your-own-backup/export-backups-to-own-cloud-account","title":"Export backups to your own cloud account","publisher":"vendor","quote":"doesn't include this privilege. Contact ClickHouse Support to request it before exporting backups.","supports":"exports need the BACKUP privilege from support"},{"id":"s56","url":"https://clickhouse.com/pricing","title":"ClickHouse Cloud pricing","publisher":"vendor","quote":"$300 in credits to use over 30 days","supports":"the trial credits"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["ClickHouse's docs don't name the console buttons for stopping and deleting a service; the steps here follow the account-closure guide and the Cloud API reference","Which console roles can stop and delete services isn't stated in the closure guide","How long ClickHouse keeps a deleted service's data or backups isn't on its public docs pages","The notice needed to stop an annual or multi-year contract from renewing isn't in the public Terms of Service; it would be in your Order Form","Google Cloud and Azure marketplace cancel steps aren't covered here; ClickHouse says to cancel the subscription renewal in the cloud provider's console","Which tiers can export backups to your own bucket isn't stated on the export guide","Whether an existing service can be moved to the Basic tier isn't documented on the pages checked"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked every route against ClickHouse's account-closure, billing, payment-threshold, idling and marketplace docs, its Terms of Service and AWS's cancel guide: the steps, timing, no-refund terms and notice address are confirmed","Account closure: added the confirmation email ClickHouse sends when it's done, that accounts with unpaid balances can't be closed, and the note on why you're cancelling that the case asks for","Billing: the $1,000 automatic-charge threshold rises to $5,000 and then $10,000 after successful payments","Marketplace route: no single start page, since it depends on the cloud provider; the AWS console address is now in the AWS step","Added two gotchas: services open to Allow from anywhere can be woken from idle by crawlers, and exporting backups needs a privilege you request from support"]}},"page":"https://stackcut.io/cancel/clickhouse","json":"https://stackcut.io/exits/clickhouse.json","evidence":{"packet_revision":"1d232c9c86671cd46a45611326e36bc33f7dda0c5fde95bc21f5064a471abb85","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"clickhouse--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"clickhouse--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"clickhouse--reseller-or-partner--r3","channel":"reseller_or_partner","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"clickhouse--sales-contract--r4","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"clickup","name":"ClickUp","category":"productivity","website":"https://clickup.com","domains":["clickup.com"],"summary":"A Workspace owner or admin clicks the Workspace avatar, Settings, Billing, then Cancel plan; it applies at the end of the billing cycle. Annual plans need notice at least 30 days before renewal. Add-ons are independent and must be cancelled separately. Refunds only under the 30-day first-purchase guarantee.","routes":[{"channel":"direct_web","applies_to":"Self-serve ClickUp Workspace plans (such as Unlimited and Business) paid by card, monthly or yearly","who":"A Workspace owner or admin","method":"self_serve","start_url":null,"steps":[{"do":"In the upper-left corner, click your Workspace avatar and select Settings","expect":"the All settings sidebar"},{"do":"In the All settings sidebar, click Billing","expect":"Downgrade or Cancel plan"},{"do":"Click Cancel plan (or Downgrade to move to a cheaper plan)","expect":null},{"do":"Cancel add-ons separately: in Settings, click Plans in the All settings sidebar, then the Add-ons tab at the top, and click Cancel in each add-on's section (for Brain AI, open Bundle and save or Customize, click Cancel, then Yes, cancel add-on)","expect":null}],"confirm_by":null,"effective":"The Workspace switches to the new plan at the end of the billing cycle; cancelled add-ons also run to the end of their billing cycle","notice":"Annual plans: notice of cancellations or downgrades (including fewer users, package changes or dropping add-ons) is due at least 30 days before the renewal date","refund":"Fees are non-refundable except under the Satisfaction Guarantee: a full refund if you contact ClickUp within 30 days of your first purchase (or of an upgrade, for the difference). It excludes renewals, expansions and plans bought through sales or a reseller","fees":null,"source_ids":["s1","s2","s3","s4","s5","s7","s8","s9","s10","s11","s12","s13","s14","s15","s16","s18","s19","s20","s21","s39","s40"]},{"channel":"sales_contract","applies_to":"Annual plans and plans bought through or with a ClickUp sales representative or reseller","who":"A Workspace owner or admin (only they can discuss billing with ClickUp Customer Support)","method":"contact_sales","start_url":null,"steps":[{"do":"At least 30 days before the renewal date, tell ClickUp you are cancelling or downgrading; fewer users, package changes and dropping add-ons need the same notice","expect":null},{"do":"For a billing contract, contact the Account Executive you worked with or sales@clickup.com; otherwise have a Workspace owner or admin contact ClickUp Support, or use Settings, Billing if the plan is self-serve","expect":null}],"confirm_by":null,"effective":"Accounts renew automatically on the renewal date unless notice was given in time","notice":"At least 30 days before the renewal date (Terms of Service, annual plans)","refund":"No Satisfaction Guarantee refund for plans bought through or with a sales representative or reseller, or for renewals and expansions","fees":null,"source_ids":["s8","s9","s10","s11","s15","s16","s17","s1","s38"]}],"pay_less":[{"type":"free_plan","what":"The Free Forever plan allows unlimited free plan members, with limits such as 60MB of storage and 5 Spaces","evidence":"documented","source_ids":["s22","s23","s37"]},{"type":"downgrade","what":"Downgrade to a cheaper plan in Settings, Billing; it applies at the end of the billing cycle and your data stays in the Workspace","evidence":"documented","source_ids":["s4","s5","s6"]},{"type":"downgrade","what":"Keep the plan but cancel add-ons (such as Brain AI, AI Notetaker or AI Talk to Text): owners and admins can stop their auto-renewal, and they run to the end of the billing cycle","evidence":"documented","source_ids":["s7","s19","s21"]},{"type":"annual_billing","what":"Yearly billing saves up to 30% (but annual plans need 30 days' notice to cancel or downgrade)","evidence":"documented","source_ids":["s24","s9","s10"]},{"type":"student_or_nonprofit","what":"ClickUp offers discounts on the Unlimited plan to some nonprofits and educators; contact Support for customized pricing","evidence":"documented","source_ids":["s25","s26"]}],"export":[{"data":"Task data from chosen locations (task names, descriptions, assignees, tags, dates, statuses, comments and more; attachments by name only)","how":"Click the Workspace avatar, then Settings; in the All settings sidebar select Imports / Exports, click Export Items, choose locations in the Select locations dropdown, click Start Export, then Download Export when it's ready","format":"CSV","limits":"Feature availability and limits vary by plan and user role; an email with a link to the CSV also arrives","source_ids":["s27","s28","s29","s30","s31"]}],"after_cancel":{"access_until":"The end of the billing cycle, when the Workspace switches to the new plan","data_kept":"Data remains in the Workspace and can be accessed if you upgrade again. If ClickUp terminates access, content is no longer accessible through the account","you_lose":["Paid-plan features; the Free Forever plan has limits such as 60MB of storage and 5 Spaces","Add-on features once their billing cycle ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Only a Workspace owner or admin can downgrade or cancel","Annual plans: cancel or downgrade at least 30 days before the renewal date, or the account renews and is charged","Add-ons are independent of the plan: cancel each one separately","Removing someone from a paid plan leaves their seat open for reassignment; it isn't documented as lowering the bill","Deleting your account is permanent, and owners of Workspaces with other users must first transfer ownership, delete the Workspace or remove all users; it isn't described as cancelling billing","Refunds only under the 30-day Satisfaction Guarantee for a first purchase or an upgrade"]},"sources":[{"id":"s1","url":"https://help.clickup.com/hc/en-us/articles/13673035695127-Downgrade-your-plan","title":"Downgrade your plan","publisher":"vendor","quote":"You must be an owner or admin to upgrade or downgrade a Workspace, switch billing cycles, or contact us with any billing","supports":"who can downgrade or cancel"},{"id":"s2","url":"https://help.clickup.com/hc/en-us/articles/13673035695127-Downgrade-your-plan","title":"Downgrade your plan","publisher":"vendor","quote":"In the upper-left corner, click your Workspace avatar and select Settings.","supports":"where the flow starts"},{"id":"s3","url":"https://help.clickup.com/hc/en-us/articles/13673035695127-Downgrade-your-plan","title":"Downgrade your plan","publisher":"vendor","quote":"In the All settings sidebar, click Billing.","supports":"the Billing step"},{"id":"s4","url":"https://help.clickup.com/hc/en-us/articles/13673035695127-Downgrade-your-plan","title":"Downgrade your plan","publisher":"vendor","quote":"Click Downgrade or Cancel plan.","supports":"the Downgrade and Cancel plan buttons"},{"id":"s5","url":"https://help.clickup.com/hc/en-us/articles/13673035695127-Downgrade-your-plan","title":"Downgrade your plan","publisher":"vendor","quote":"Your Workspace will switch to the new plan at the end of your billing cycle.","supports":"when the change takes effect"},{"id":"s6","url":"https://help.clickup.com/hc/en-us/articles/13673035695127-Downgrade-your-plan","title":"Downgrade your plan","publisher":"vendor","quote":"All your data will remain in the Workspace and can be accessed if you upgrade again.","supports":"data is kept after downgrading"},{"id":"s7","url":"https://help.clickup.com/hc/en-us/articles/13673035695127-Downgrade-your-plan","title":"Downgrade your plan","publisher":"vendor","quote":"Add-ons are independent of your plan. You must manually add and remove them.","supports":"add-ons must be cancelled separately"},{"id":"s8","url":"https://clickup.com/terms","title":"ClickUp Terms of Service","publisher":"vendor","quote":"By default, customer accounts are set to automatically renew and we may automatically charge you for such renewal on or after the renewal date","supports":"automatic renewal"},{"id":"s9","url":"https://clickup.com/terms","title":"ClickUp Terms of Service","publisher":"vendor","quote":"For customers on an annual Services plan, you must provide us with notice of any downgrades or cancellations","supports":"annual plans need notice"},{"id":"s10","url":"https://clickup.com/terms","title":"ClickUp Terms of Service","publisher":"vendor","quote":"at least thirty days prior to your Services renewal date","supports":"the 30-day notice period"},{"id":"s11","url":"https://clickup.com/terms","title":"ClickUp Terms of Service","publisher":"vendor","quote":"reductions in user counts, changes to your Services packages, or the discontinuation of any add-ons or upgrades","supports":"what counts as a downgrade needing notice"},{"id":"s12","url":"https://clickup.com/terms","title":"ClickUp Terms of Service","publisher":"vendor","quote":"All fees are non-refundable except as required by law or as set forth in Section 1.14","supports":"fees are non-refundable"},{"id":"s13","url":"https://clickup.com/terms","title":"ClickUp Terms of Service","publisher":"vendor","quote":"if you are not satisfied with your initial purchase of ClickUp Services for any reason, simply contact us within thirty (30) days","supports":"the 30-day Satisfaction Guarantee"},{"id":"s14","url":"https://clickup.com/terms","title":"ClickUp Terms of Service","publisher":"vendor","quote":"we will be happy to issue a full refund","supports":"a full refund under the guarantee"},{"id":"s15","url":"https://clickup.com/terms","title":"ClickUp Terms of Service","publisher":"vendor","quote":"The Satisfaction Guarantee does not apply to (a) Services initially purchased through or with the assistance of a ClickUp sales","supports":"sales-assisted purchases are excluded"},{"id":"s16","url":"https://clickup.com/terms","title":"ClickUp Terms of Service","publisher":"vendor","quote":"representative or reseller (or any associated Upgraded Plans); (b) renewals or expansions of previously purchased Services or Upgraded Plans","supports":"reseller purchases, renewals and expansions are excluded"},{"id":"s17","url":"https://help.clickup.com/hc/en-us/articles/9180575416215-Intro-to-billing","title":"Intro to billing","publisher":"vendor","quote":"Only the Workspace owner or an admin can manage billing or discuss billing information with Customer Support.","supports":"who can manage billing and talk to support about it"},{"id":"s18","url":"https://help.clickup.com/hc/en-us/articles/10129535087383-Intro-to-pricing","title":"Intro to pricing","publisher":"vendor","quote":"You can request a full refund within 30 days of purchasing your first paid plan subscription.","supports":"the first-purchase refund window"},{"id":"s19","url":"https://help.clickup.com/hc/en-us/articles/6303101719831-Purchase-or-cancel-ClickUp-add-ons","title":"Purchase or cancel ClickUp add-ons","publisher":"vendor","quote":"Owners and admins can cancel auto-renewal of their add-ons while retaining their paid plan","supports":"who can cancel add-ons"},{"id":"s20","url":"https://help.clickup.com/hc/en-us/articles/6303101719831-Purchase-or-cancel-ClickUp-add-ons","title":"Purchase or cancel ClickUp add-ons","publisher":"vendor","quote":"In the Add-ons tab, select the Bundle and save or Customize tab. Click Cancel, then Yes, cancel add-on.","supports":"the steps to cancel Brain AI"},{"id":"s21","url":"https://help.clickup.com/hc/en-us/articles/6303101719831-Purchase-or-cancel-ClickUp-add-ons","title":"Purchase or cancel ClickUp add-ons","publisher":"vendor","quote":"retaining their paid plan features until the end of their billing cycle","supports":"when an add-on cancellation takes effect"},{"id":"s22","url":"https://clickup.com/pricing","title":"ClickUp pricing","publisher":"vendor","quote":"60MB Storage","supports":"the Free Forever storage limit"},{"id":"s23","url":"https://clickup.com/pricing","title":"ClickUp pricing","publisher":"vendor","quote":"Unlimited Free Plan Members","supports":"Free Forever members"},{"id":"s24","url":"https://clickup.com/pricing","title":"ClickUp pricing","publisher":"vendor","quote":"Save up to 30% with yearly","supports":"the yearly billing saving"},{"id":"s25","url":"https://help.clickup.com/hc/en-us/articles/7250693443607-Is-there-a-discount-for-non-profit-or-educational-companies","title":"Is there a discount for non-profit or educational companies?","publisher":"vendor","quote":"We understand that certain situations may make paying full price for our Unlimited plan difficult, and offer discounts to some non-profit organizations and educators.","supports":"nonprofit and education discounts"},{"id":"s26","url":"https://help.clickup.com/hc/en-us/articles/7250693443607-Is-there-a-discount-for-non-profit-or-educational-companies","title":"Is there a discount for non-profit or educational companies?","publisher":"vendor","quote":"Contact Support to talk about receiving customized pricing to match your budget.","supports":"how to ask for the discount"},{"id":"s27","url":"https://help.clickup.com/hc/en-us/articles/6310551109527-Export-task-data","title":"Export task data","publisher":"vendor","quote":"In the All settings sidebar, select Imports / Exports.","supports":"where exports start"},{"id":"s28","url":"https://help.clickup.com/hc/en-us/articles/6310551109527-Export-task-data","title":"Export task data","publisher":"vendor","quote":"Click Export Items.","supports":"the Export Items step"},{"id":"s29","url":"https://help.clickup.com/hc/en-us/articles/6310551109527-Export-task-data","title":"Export task data","publisher":"vendor","quote":"Click the Select locations dropdown and choose the locations to export.","supports":"choosing what to export"},{"id":"s30","url":"https://help.clickup.com/hc/en-us/articles/6310551109527-Export-task-data","title":"Export task data","publisher":"vendor","quote":"When the download is complete, click Download Export.","supports":"downloading the export"},{"id":"s31","url":"https://help.clickup.com/hc/en-us/articles/6310551109527-Export-task-data","title":"Export task data","publisher":"vendor","quote":"You'll also receive an email with a link to the CSV file.","supports":"the CSV format and email link"},{"id":"s32","url":"https://help.clickup.com/hc/en-us/articles/6310514663319-Remove-someone-from-a-Workspace","title":"Remove someone from a Workspace","publisher":"vendor","quote":"If you remove them from a paid plan, that seat remains open, and you can reassign it to a new user.","supports":"removing a member leaves the paid seat open"},{"id":"s33","url":"https://help.clickup.com/hc/en-us/articles/6310514663319-Remove-someone-from-a-Workspace","title":"Remove someone from a Workspace","publisher":"vendor","quote":"Workspace owners and admins can remove people from a Workspace.","supports":"who can remove members"},{"id":"s34","url":"https://help.clickup.com/hc/en-us/articles/7571260692759-Delete-your-account","title":"Delete your account","publisher":"vendor","quote":"Owners of Workspaces with more than one user must transfer ownership, delete the Workspace, or remove all users before their account can be deleted.","supports":"what owners must do before deleting their account"},{"id":"s35","url":"https://help.clickup.com/hc/en-us/articles/7571260692759-Delete-your-account","title":"Delete your account","publisher":"vendor","quote":"Deleting your account is a permanent action and cannot be reversed.","supports":"account deletion is permanent"},{"id":"s36","url":"https://clickup.com/terms","title":"ClickUp Terms of Service","publisher":"vendor","quote":"If we terminate your access to the Service, your Content and all other data will no longer be accessible through your account","supports":"data after termination"},{"id":"s37","url":"https://clickup.com/pricing","title":"ClickUp pricing","publisher":"vendor","quote":"5 Spaces","supports":"the Free Forever Spaces limit"},{"id":"s38","url":"https://help.clickup.com/hc/en-us/articles/9180575416215-Intro-to-billing","title":"Intro to billing","publisher":"vendor","quote":"If you have questions about your billing contract, reach out to the Account Executive that you worked with or sales@clickup.com.","supports":"who to contact about a billing contract"},{"id":"s39","url":"https://help.clickup.com/hc/en-us/articles/6303101719831-Purchase-or-cancel-ClickUp-add-ons","title":"Purchase or cancel ClickUp add-ons","publisher":"vendor","quote":"In the All settings sidebar, click Plans.","supports":"the Add-ons tab is under Plans"},{"id":"s40","url":"https://help.clickup.com/hc/en-us/articles/6303101719831-Purchase-or-cancel-ClickUp-add-ons","title":"Purchase or cancel ClickUp add-ons","publisher":"vendor","quote":"At the top, select the Add-ons tab.","supports":"opening the Add-ons tab"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["What the Cancel plan flow shows (confirmation, reason prompt or offer) and any confirmation email aren't documented","The Terms don't say how the 30-day notice for annual plans must be given; the contract route uses the billing help's contacts (the Account Executive or sales@clickup.com for billing contracts, otherwise Support)","The pricing FAQ answers ('What happens if I cancel?', 'What is your refund policy?') are collapsed and couldn't be read","How to lower the number of paid seats, and when the bill drops, isn't documented","How long data is kept after cancelling or deleting an account isn't stated; no App Store or Google Play billing is documented"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["Re-read the downgrade, add-ons, billing intro and export articles, the Terms and pricing; every quoted fact matched","Contract route: billing-contract questions go to the Account Executive or sales@clickup.com (s38)","Add-ons step now says how to reach the Add-ons tab: Settings, Plans, Add-ons (s39, s40)","Still open: how the 30-day annual notice must be given, the pricing FAQ's cancel and refund answers, and how seat reductions change the bill"]}},"delete_account":{"url":"https://app.clickup.com/settings/profile","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"clickup","name":"ClickUp","recipes":[{"id":"work-tracker","title":"A single team work-tracking process","best_year_one_net":919}]},"page":"https://stackcut.io/cancel/clickup","json":"https://stackcut.io/exits/clickup.json","evidence":{"packet_revision":"1100a16bc81dcf5f8bd6a88c0fa0519c74a1c94ea8c57b0294d98b28372d5f32","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"clickup--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"clickup--sales-contract--r2","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"clio","name":"Clio","category":"productivity","website":"https://www.clio.com","domains":["clio.com"],"summary":"An administrator starts in Clio Manage (Settings, Account and Payment Info, Close Account) and must call Clio support to verify. Cancel before renewal: it takes effect at the term's end, and cancelling mid-term makes the rest of the term's fees due at once. Data can be retrieved for 90 days.","routes":[{"channel":"direct_web","label":"Clio Manage","applies_to":"Clio Manage subscriptions, monthly or annual, billed by Clio","who":"The primary subscriber or a user with administrator permissions","method":"phone","start_url":null,"steps":[{"do":"Export any data you need first, from the Exports page (administrators only)","expect":null},{"do":"In Clio Manage, go to Settings, then Account and Payment Info, and click Close Account","expect":null},{"do":"Select the reason for closing your account","expect":null},{"do":"Call Clio's support team for verification (contact details at clio.com/contact)","expect":null},{"do":"Click I Want To Permanently Close My Account","expect":null}],"confirm_by":null,"effective":"At the end of the current subscription term: a cancellation started within a term isn't effective until the term expires","notice":"Cancel before your renewal date to avoid the next (annual) charge. Subscriptions renew automatically for terms equal to the initial term; multi-year terms renew yearly","refund":"None: Clio's Terms say all charges are final and non-refundable","fees":"If you cancel within a subscription term, the unpaid balance for the rest of that term becomes due at once. Clio says cancelling has no additional or hidden costs","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s26","s33"]},{"channel":"direct_web","label":"Clio Grow","applies_to":"Clio Grow subscriptions","who":"An account administrator","method":"phone","start_url":"https://www.clio.com/contact/","steps":[{"do":"Call Clio's support team and ask to cancel your Clio Grow account","expect":null}],"confirm_by":null,"effective":"At the end of the current subscription term, under Clio's Terms","notice":"Cancel before the renewal date; subscriptions renew automatically","refund":"None: all charges are final and non-refundable","fees":"If you cancel within a subscription term, the unpaid balance for the rest of that term becomes due at once","source_ids":["s14","s9","s10","s11","s12"]},{"channel":"direct_web","label":"Clio Draft","applies_to":"Clio Draft (document automation) subscriptions","who":"A Clio Draft administrator (Clio can't cancel it for you)","method":"self_serve","start_url":null,"steps":[{"do":"Go to Settings and click Subscription, then scroll down to Cancel subscription","expect":"Cancel subscription"},{"do":"Click Cancel subscription","expect":"a checkbox acknowledging the action"},{"do":"Select the checkbox and click Continue with cancellation","expect":"a list of reasons for cancellation"},{"do":"Select or write a reason, then click Continue with cancellation","expect":"a banner at the top of the screen with your cancellation/subscription end date"}],"confirm_by":"A banner at the top of the screen shows your cancellation/subscription end date; this banner is the cancellation confirmation","effective":"On the subscription end date shown in the banner","notice":null,"refund":null,"fees":null,"source_ids":["s15","s16","s17","s18","s19","s20","s35"]}],"pay_less":[{"type":"seat_reduction","what":"Clio Manage: deactivating a user doesn't remove the license, so you keep paying for it; remove unused licenses in your account settings. Clio Grow: deactivate users, then contact Clio Support with the number of licenses to keep; savings show on the next billing cycle","evidence":"documented","source_ids":["s21","s22","s23","s24"]}],"export":[{"data":"Calendar entries, communications, contact notes, contact related matters, contacts, expense entries, matter notes, matters, tasks and time entries","how":"Open the Exports page (app.clio.com/export, or ca.app.clio.com/export in Canada) and click Excel ready CSV next to each data type; for outstanding balances, run the Accounts Receivable report with CSV output","format":"CSV (Excel ready), usable with Clio's migration templates","limits":"Only users with administrator permissions can export data in bulk; after cancelling you have 90 days to retrieve content","source_ids":["s26","s27","s28","s30"]}],"after_cancel":{"access_until":"The end of the current subscription term","data_kept":"You have 90 days after cancellation to retrieve your content; no sooner than 90 days after cancellation, all content for the subscription is irrevocably deleted","you_lose":["All content in the subscription once it is deleted, no sooner than 90 days after cancelling"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":true,"retention_step":"Clio Manage asks for a closing reason and requires a verification call with Clio support before the final confirm; Clio Draft asks you to acknowledge and give a reason","tips":["Clio Manage and Clio Grow need a phone call to Clio support; Clio Draft cancels in Settings, Subscription","Cancel before the renewal date: cancelling mid-term doesn't end billing, and the rest of the term becomes due","Deactivating users doesn't lower the bill: remove the unused licenses","Removing a Clio Grow license also removes one in Clio Manage","Export with an administrator account before cancelling; after cancelling you have 90 days to retrieve content","Grow AI is billed separately: deactivate it in Clio Grow under Settings, Subscription, Billing, Cost controls. Usage already accrued is still invoiced"]},"sources":[{"id":"s1","url":"https://help.clio.com/hc/en-us/articles/9201286624923-Deactivate-Clio-Manage-Users-and-Cancel-Account","title":"Deactivate Clio Manage Users and Cancel Account","publisher":"vendor","quote":"In Clio, only the primary subscriber and administrators can change account settings. This includes deactivating and reactivating users, removing unused licenses, and canceling the account.","supports":"who can cancel"},{"id":"s2","url":"https://help.clio.com/hc/en-us/articles/9201286624923-Deactivate-Clio-Manage-Users-and-Cancel-Account","title":"Deactivate Clio Manage Users and Cancel Account","publisher":"vendor","quote":"A user with administrator permissions can cancel their account by calling Clio's support team.","supports":"cancelling needs a call to support"},{"id":"s3","url":"https://help.clio.com/hc/en-us/articles/9201286624923-Deactivate-Clio-Manage-Users-and-Cancel-Account","title":"Deactivate Clio Manage Users and Cancel Account","publisher":"vendor","quote":"In Clio Manage, go to Settings > Account and Payment Info.","supports":"where the cancel flow starts"},{"id":"s4","url":"https://help.clio.com/hc/en-us/articles/9201286624923-Deactivate-Clio-Manage-Users-and-Cancel-Account","title":"Deactivate Clio Manage Users and Cancel Account","publisher":"vendor","quote":"Click Close Account.","supports":"the Close Account step"},{"id":"s5","url":"https://help.clio.com/hc/en-us/articles/9201286624923-Deactivate-Clio-Manage-Users-and-Cancel-Account","title":"Deactivate Clio Manage Users and Cancel Account","publisher":"vendor","quote":"Call Clio's support team for verification.","supports":"the verification call"},{"id":"s6","url":"https://help.clio.com/hc/en-us/articles/9201286624923-Deactivate-Clio-Manage-Users-and-Cancel-Account","title":"Deactivate Clio Manage Users and Cancel Account","publisher":"vendor","quote":"Click I Want To Permanently Close My Account.","supports":"the final step"},{"id":"s7","url":"https://help.clio.com/hc/en-us/articles/9201286624923-Deactivate-Clio-Manage-Users-and-Cancel-Account","title":"Deactivate Clio Manage Users and Cancel Account","publisher":"vendor","quote":"Canceling your Clio account does not incur additional or hidden costs. Just remember to cancel before your renewal date to avoid annual charges.","supports":"cancel before the renewal date"},{"id":"s8","url":"https://help.clio.com/hc/en-us/articles/9201286624923-Deactivate-Clio-Manage-Users-and-Cancel-Account","title":"Deactivate Clio Manage Users and Cancel Account","publisher":"vendor","quote":"Select the reason for closing your account.","supports":"the reason step"},{"id":"s9","url":"https://www.clio.com/tos/","title":"Terms of Service","publisher":"vendor","quote":"After the initial term, your subscription will automatically renew for successive terms equal in length to your initial term, until cancelled in accordance with this Agreement.","supports":"automatic renewal"},{"id":"s10","url":"https://www.clio.com/tos/","title":"Terms of Service","publisher":"vendor","quote":"provided that a cancellation that is initiated within a term, will not be effective until the expiration of that term.","supports":"when cancelling takes effect"},{"id":"s11","url":"https://www.clio.com/tos/","title":"Terms of Service","publisher":"vendor","quote":"If you cancel your subscription within a subscription term the entire unpaid balance of all amounts owing for the remainder of the applicable term will immediately be due and payable","supports":"the remaining term's fees become due"},{"id":"s12","url":"https://www.clio.com/tos/","title":"Terms of Service","publisher":"vendor","quote":"all charges are final, non-refundable and where applicable, non-cancellable","supports":"no refunds"},{"id":"s13","url":"https://www.clio.com/tos/","title":"Terms of Service","publisher":"vendor","quote":"For security and compliance reasons, the Administrator must call support to complete the cancellation.","supports":"a phone call is required"},{"id":"s14","url":"https://help.clio.com/hc/en-us/articles/40024979233819-Account-Management-in-Clio-Grow","title":"Account Management in Clio Grow","publisher":"vendor","quote":"You can cancel your Clio Grow account by calling Clio's support team.","supports":"the Clio Grow route"},{"id":"s15","url":"https://help.clio.com/hc/en-us/articles/24314530232603-Clio-Draft-Subscription-and-Billing-Information","title":"Clio Draft: Subscription and Billing Information","publisher":"vendor","quote":"Go to Settings and click Subscription.","supports":"where Clio Draft cancelling starts"},{"id":"s16","url":"https://help.clio.com/hc/en-us/articles/24314530232603-Clio-Draft-Subscription-and-Billing-Information","title":"Clio Draft: Subscription and Billing Information","publisher":"vendor","quote":"Scroll down to Cancel subscription.","supports":"the Cancel subscription section"},{"id":"s17","url":"https://help.clio.com/hc/en-us/articles/24314530232603-Clio-Draft-Subscription-and-Billing-Information","title":"Clio Draft: Subscription and Billing Information","publisher":"vendor","quote":"Select the checkbox acknowledging the action and then click Continue with cancellation","supports":"the acknowledgement step"},{"id":"s18","url":"https://help.clio.com/hc/en-us/articles/24314530232603-Clio-Draft-Subscription-and-Billing-Information","title":"Clio Draft: Subscription and Billing Information","publisher":"vendor","quote":"Select the reason for cancellation or write a reason and then click Continue with cancellation.","supports":"the reason step"},{"id":"s19","url":"https://help.clio.com/hc/en-us/articles/24314530232603-Clio-Draft-Subscription-and-Billing-Information","title":"Clio Draft: Subscription and Billing Information","publisher":"vendor","quote":"Once your account subscription is canceled, you will see a banner at the top of the screen with your cancellation/subscription end date. This banner is your cancellation confirmation.","supports":"how to confirm, and when it ends"},{"id":"s20","url":"https://help.clio.com/hc/en-us/articles/24314530232603-Clio-Draft-Subscription-and-Billing-Information","title":"Clio Draft: Subscription and Billing Information","publisher":"vendor","quote":"As per Clio Draft's terms of use, Clio cannot cancel your account for you.","supports":"you must cancel Clio Draft yourself"},{"id":"s21","url":"https://help.clio.com/hc/en-us/articles/9201286624923-Deactivate-Clio-Manage-Users-and-Cancel-Account","title":"Deactivate Clio Manage Users and Cancel Account","publisher":"vendor","quote":"Deactivating a user does not remove their license from your account, meaning you will still be charged for the license even if no user is assigned to it.","supports":"deactivated users still cost money"},{"id":"s22","url":"https://help.clio.com/hc/en-us/articles/9201286624923-Deactivate-Clio-Manage-Users-and-Cancel-Account","title":"Deactivate Clio Manage Users and Cancel Account","publisher":"vendor","quote":"If you have unused licenses you no longer need, you can remove them through your account settings.","supports":"removing unused licenses"},{"id":"s23","url":"https://help.clio.com/hc/en-us/articles/40024979233819-Account-Management-in-Clio-Grow","title":"Account Management in Clio Grow","publisher":"vendor","quote":"Deactivating users will not automatically update your subscription or billing.","supports":"Clio Grow licenses need Support to remove"},{"id":"s24","url":"https://help.clio.com/hc/en-us/articles/40024979233819-Account-Management-in-Clio-Grow","title":"Account Management in Clio Grow","publisher":"vendor","quote":"Any cost savings will be reflected in your next billing cycle.","supports":"when the bill drops"},{"id":"s26","url":"https://help.clio.com/hc/en-us/articles/50633368921243-Export-Data-From-Clio-Manage","title":"Export Data From Clio Manage","publisher":"vendor","quote":"Only users with administrator permissions can export data in bulk.","supports":"who can export"},{"id":"s27","url":"https://help.clio.com/hc/en-us/articles/50633368921243-Export-Data-From-Clio-Manage","title":"Export Data From Clio Manage","publisher":"vendor","quote":"Exported files are downloaded in CSV format and can be used with Clio's migration templates to import data into another account.","supports":"the export format"},{"id":"s28","url":"https://help.clio.com/hc/en-us/articles/50633368921243-Export-Data-From-Clio-Manage","title":"Export Data From Clio Manage","publisher":"vendor","quote":"Excel ready CSV","supports":"the export button name"},{"id":"s29","url":"https://www.clio.com/tos/","title":"Terms of Service","publisher":"vendor","quote":"all Content associated with such subscription will be irrevocably deleted from the Service.","supports":"content is deleted after the retention period"},{"id":"s30","url":"https://www.clio.com/tos/","title":"Terms of Service","publisher":"vendor","quote":"Following any cancellation or termination of Service for any reason, Subscriber shall have ninety days to retrieve any and all Content.","supports":"90 days to retrieve content after cancelling"},{"id":"s31","url":"https://help.clio.com/hc/en-us/articles/52131731711003-Manage-Your-Grow-AI-Subscription","title":"Manage Your Grow AI Subscription","publisher":"vendor","quote":"Deactivating Grow AI does not cancel charges already accrued. Any unbilled usage at the time you deactivate is still invoiced.","supports":"accrued and unbilled Grow AI usage is still invoiced"},{"id":"s32","url":"https://help.clio.com/hc/en-us/articles/40024979233819-Account-Management-in-Clio-Grow","title":"Account Management in Clio Grow","publisher":"vendor","quote":"If you use Clio Manage in addition to Clio Grow, adding or removing a license in Clio Grow will also add or remove a license in Clio Manage.","supports":"Grow and Manage licenses are linked"},{"id":"s33","url":"https://www.clio.com/tos/","title":"Terms of Service","publisher":"vendor","quote":"if your initial term is a multi-year term, your subscription will renew on an annual basis.","supports":"multi-year terms renew yearly"},{"id":"s34","url":"https://www.clio.com/tos/","title":"Terms of Service","publisher":"vendor","quote":"Following a period of no less than ninety (90) days from the cancellation or termination of a subscription","supports":"the 90-day minimum before deletion"},{"id":"s35","url":"https://help.clio.com/hc/en-us/articles/24314530232603-Clio-Draft-Subscription-and-Billing-Information","title":"Clio Draft: Subscription and Billing Information","publisher":"vendor","quote":"administrators can manage the subscription type and the number of seats for the account, change the credit card on file, view previous bill amounts, and cancel the account.","supports":"administrators can cancel Clio Draft"},{"id":"s36","url":"https://help.clio.com/hc/en-us/articles/52131731711003-Manage-Your-Grow-AI-Subscription","title":"Manage Your Grow AI Subscription","publisher":"vendor","quote":"In Clio Grow, go to Settings > Subscription. Click the Billing tab. In the Cost controls section, click Deactivate Grow AI or Reactivate Grow AI.","supports":"where to deactivate Grow AI"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Clio's help pages don't say whether a confirmation email follows the support call","Clio's support phone number isn't on the cancellation article; it links to clio.com/contact","Clio Draft's refund and renewal-notice terms aren't on Clio's help pages; the help center points to Clio Draft's own terms of use (lawyaw.com/terms)","Whether annual billing costs less than monthly isn't stated on Clio's pricing page or help center"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked every route, pay_less and export fact against Clio's help center and Terms of Service: the cancel steps, the support call, auto-renewal, the rest-of-term fees, no refunds and the 90-day retrieval period are confirmed","Route label: removed 'Clio Suite', which no cited page mentions","Removed the annual-billing pay-less item: neither Clio's pricing page nor its help center says annual billing costs less","Clio Draft: added the help page's statement that administrators can cancel (s35)","Grow AI: moved the accrued-charges note from 'you lose' to tips, with where to deactivate it (s31, s36)","Export: added contact related matters, which the export page also lists"]}},"page":"https://stackcut.io/cancel/clio","json":"https://stackcut.io/exits/clio.json","evidence":{"packet_revision":"b56f2a58e6435456b42ecc4be9158d65d94a64d112223303080defedc3ee505d","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"clio--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"clio--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"clio--direct-web--r3","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"clockify","name":"Clockify","category":"business_finance","website":"https://clockify.me","domains":["clockify.me"],"summary":"A Workspace Owner or Admin opens the menu next to the workspace name, then Subscription, Billing, Cancel subscription. Paid features last until the billing cycle ends, then the workspace drops to Free; no refunds. Export CSV/Excel first: Free exports only PDF, 31 days per report.","routes":[{"channel":"direct_web","applies_to":"Clockify paid plans (Basic, Standard, Pro, Enterprise) and CAKE.com Bundle plans, monthly or annual, paid by card through Stripe","who":"A Workspace Owner or Admin","method":"self_serve","start_url":null,"steps":[{"do":"Open the menu next to your workspace name and choose Subscription","expect":"the Billing tab"},{"do":"Go to the Billing tab and find your current subscription plan","expect":"Cancel subscription"},{"do":"Click Cancel subscription","expect":"an optional feedback step"},{"do":"Optionally share feedback, then confirm your decision","expect":null}],"confirm_by":null,"effective":"Paid features stay until the end of the current billing cycle, then the workspace switches to the Free plan. If a past-due payment is cancelled, the subscription ends immediately","notice":null,"refund":"No refunds for cancelled subscriptions unless a charge came from a system error; the Terms say payments for the current term are non-cancellable and non-refundable","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s14","s15"]}],"pay_less":[{"type":"free_plan","what":"The Free plan keeps unlimited tracking and projects for up to 5 users; reports export only as PDF, up to 31 days per report","evidence":"documented","source_ids":["s16","s17","s18","s20"]},{"type":"downgrade","what":"Switch to a lower plan in Subscription; premium features continue until the end of the paid billing period","evidence":"documented","source_ids":["s19","s12"]},{"type":"seat_reduction","what":"A Workspace Owner or Admin can remove vacant seats: there's no refund, but the next bill reflects the new seat count","evidence":"documented","source_ids":["s12","s21"]},{"type":"annual_billing","what":"Annual billing gives a discount on the total bill; it is charged in advance for 12 months","evidence":"documented","source_ids":["s22","s23"]}],"export":[{"data":"Time entries and reports","how":"For a full export, open the Detailed report, choose the longest date range and click Export; or open Workspace settings, click the Import tab, scroll to Data export, enter the year you want and click Export Time Entries (one year at a time)","format":"CSV or Excel on Basic or higher; PDF on the Free plan","limits":"On the Free plan exports are PDF only, up to 31 days per report and 3,000 rows per PDF, so export CSV or Excel before the paid plan ends","source_ids":["s20","s24","s25","s26","s27","s18","s36","s37"]}],"after_cancel":{"access_until":"The end of the current billing cycle (at once if a past-due payment is cancelled)","data_kept":"Nothing is deleted: the workspace moves to the Free plan and Clockify stores data indefinitely until you delete the workspace or account. The CAKE.com Terms allow erasing data from an account that is delinquent, suspended or terminated for 30 days or more","you_lose":["Paid features, once the workspace switches to the Free plan","CSV and Excel exports (Free exports PDF only, up to 31 days per report)","With a CAKE.com Bundle plan, paid features in every workspace of the organization"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"An optional feedback step comes before you confirm","tips":["Export time entries as CSV or Excel before the paid period ends: on Free, exports are PDF-only and capped at 31 days per report","Cancelling a CAKE.com Bundle plan downgrades every workspace in the organization to Free","Subscriptions renew automatically each month or year until cancelled","Deleting the CAKE.com account is separate and can't be undone; a workspace owner must first transfer the owner role or remove active members"]},"sources":[{"id":"s1","url":"https://clockify.me/help/administration/cancel-subscription-on-clockify","title":"Cancel subscription","publisher":"vendor","quote":"Open the menu next to your workspace name","supports":"where the flow starts"},{"id":"s2","url":"https://clockify.me/help/administration/cancel-subscription-on-clockify","title":"Cancel subscription","publisher":"vendor","quote":"Choose Subscription from the dropdown","supports":"the Subscription step"},{"id":"s3","url":"https://clockify.me/help/administration/cancel-subscription-on-clockify","title":"Cancel subscription","publisher":"vendor","quote":"Go to the Billing tab","supports":"the Billing tab"},{"id":"s4","url":"https://clockify.me/help/administration/cancel-subscription-on-clockify","title":"Cancel subscription","publisher":"vendor","quote":"Click Cancel subscription","supports":"the cancel button"},{"id":"s5","url":"https://clockify.me/help/administration/cancel-subscription-on-clockify","title":"Cancel subscription","publisher":"vendor","quote":"Share feedback to help us improve","supports":"the optional feedback step"},{"id":"s6","url":"https://clockify.me/help/administration/cancel-subscription-on-clockify","title":"Cancel subscription","publisher":"vendor","quote":"Confirm your decision","supports":"the final confirm"},{"id":"s7","url":"https://clockify.me/help/administration/cancel-subscription-on-clockify","title":"Cancel subscription","publisher":"vendor","quote":"until the end of your current billing cycle.","supports":"paid features last until the cycle ends"},{"id":"s8","url":"https://clockify.me/help/administration/cancel-subscription-on-clockify","title":"Cancel subscription","publisher":"vendor","quote":"your workspace will automatically switch to the Free plan","supports":"the workspace drops to Free"},{"id":"s9","url":"https://clockify.me/help/administration/cancel-subscription-on-clockify","title":"Cancel subscription","publisher":"vendor","quote":"If payment for a past-due subscription is canceled, your subscription will end immediately.","supports":"past-due subscriptions end at once"},{"id":"s10","url":"https://clockify.me/help/administration/cancel-subscription-on-clockify","title":"Cancel subscription","publisher":"vendor","quote":"Clockify does not offer refunds for canceled subscriptions unless a charge occurred due to a system error.","supports":"the refund policy"},{"id":"s11","url":"https://clockify.me/help/administration/cancel-subscription-on-clockify","title":"Cancel subscription","publisher":"vendor","quote":"If you're canceling a Bundle plan, all workspaces in your organization will be downgraded to the Free plan.","supports":"Bundle plans"},{"id":"s12","url":"https://clockify.me/help/getting-started/getting-started-as-admin-and-workspace-owner/manage-subscription-billing-for-your-workspace","title":"Manage subscription & billing for your workspace","publisher":"vendor","quote":"Only Workspace Owners and Admins have the ability to manage subscriptions and user seats.","supports":"who can cancel or change the plan"},{"id":"s13","url":"https://clockify.me/help/administration/payment-process","title":"Payment process","publisher":"vendor","quote":"Payment is done securely through Stripe.","supports":"how Clockify bills"},{"id":"s14","url":"https://cake.com/terms","title":"CAKE.com Terms of Use","publisher":"vendor","quote":"You can cancel your Subscription Plan at any time via your User Account settings and your Subscription Plan will terminate upon the expiry of the then-current Subscription Term.","supports":"cancel anytime; ends at the end of the term"},{"id":"s15","url":"https://cake.com/terms","title":"CAKE.com Terms of Use","publisher":"vendor","quote":"all payments are non-cancellable for the Initial Subscription Term or the then-current Renewal Term, as applicable, and are final and non-refundable.","supports":"payments are non-refundable"},{"id":"s16","url":"https://clockify.me/help/administration/subscription-plans","title":"Subscription plans","publisher":"vendor","quote":"Unlimited tracking","supports":"the Free plan includes unlimited tracking"},{"id":"s17","url":"https://clockify.me/help/administration/subscription-plans","title":"Subscription plans","publisher":"vendor","quote":"Up to 5 users","supports":"the Free plan's user limit"},{"id":"s18","url":"https://clockify.me/help/reports/exporting-reports","title":"Export reports","publisher":"vendor","quote":"If you are on a Free plan, you can only export up to a maximum of 31 days or 1 month per report.","supports":"the Free plan export limit"},{"id":"s19","url":"https://clockify.me/help/getting-started/getting-started-as-admin-and-workspace-owner/manage-subscription-billing-for-your-workspace","title":"Manage subscription & billing for your workspace","publisher":"vendor","quote":"Your access to premium features will continue until the end of your current paid billing period.","supports":"when a downgrade takes effect"},{"id":"s20","url":"https://clockify.me/help/reports/exporting-reports","title":"Export reports","publisher":"vendor","quote":"You can export data and download reports in PDF (Free plan) or CSV/Excel (Basic plan or higher)","supports":"export formats by plan"},{"id":"s21","url":"https://clockify.me/help/getting-started/getting-started-as-admin-and-workspace-owner/manage-subscription-billing-for-your-workspace","title":"Manage subscription & billing for your workspace","publisher":"vendor","quote":"You can remove extra vacant seats, and although no refunds are provided for removed seats, your next bill will be adjusted to reflect the updated number of seats.","supports":"removing seats"},{"id":"s22","url":"https://clockify.me/help/getting-started/getting-started-as-admin-and-workspace-owner/manage-subscription-billing-for-your-workspace","title":"Manage subscription & billing for your workspace","publisher":"vendor","quote":"You can choose to pay Monthly or select Annual Billing to receive a discount on your total bill.","supports":"the annual billing discount"},{"id":"s23","url":"https://clockify.me/help/administration/subscription-plans","title":"Subscription plans","publisher":"vendor","quote":"When you opt for the annual subscription plan, you get charged in advance","supports":"annual plans are charged upfront"},{"id":"s24","url":"https://clockify.me/help/reports/exporting-reports","title":"Export reports","publisher":"vendor","quote":"To get a full export (with all time entries), go to Detailed report, choose the longest date range, and export the results.","supports":"how to get a full export"},{"id":"s25","url":"https://clockify.me/help/reports/exporting-reports","title":"Export reports","publisher":"vendor","quote":"A PDF file can contain up to 3000 rows.","supports":"the PDF row limit"},{"id":"s26","url":"https://clockify.me/help/administration/deleting-account","title":"Delete account","publisher":"vendor","quote":"If you'd like a backup of all your time entries, you can export them in the Detailed report or use the Data export section in Workspace settings","supports":"the Data export section"},{"id":"s27","url":"https://clockify.me/help/administration/deleting-account","title":"Delete account","publisher":"vendor","quote":"Export Time Entries","supports":"the Data export button"},{"id":"s29","url":"https://clockify.me/help/administration/cancel-subscription-on-clockify","title":"Cancel subscription","publisher":"vendor","quote":"Clockify doesn't delete anything unless you choose to remove your workspace","supports":"data is kept after cancelling"},{"id":"s30","url":"https://clockify.me/help/administration/deleting-account","title":"Delete account","publisher":"vendor","quote":"Clockify stores your data indefinitely, until you delete your account, or delete your data.","supports":"how long data is kept"},{"id":"s31","url":"https://cake.com/terms","title":"CAKE.com Terms of Use","publisher":"vendor","quote":"CAKE.com may permanently erase User Data if the User Account is delinquent, suspended, or terminated for thirty (30) days or more.","supports":"when data may be erased"},{"id":"s32","url":"https://cake.com/terms","title":"CAKE.com Terms of Use","publisher":"vendor","quote":"including without limitation, Clockify, Pumble, and Plaky","supports":"the CAKE.com Terms cover Clockify"},{"id":"s33","url":"https://clockify.me/help/administration/payment-process","title":"Payment process","publisher":"vendor","quote":"Your subscription is automatically renewed each month/year.","supports":"auto-renewal"},{"id":"s34","url":"https://clockify.me/help/administration/deleting-account","title":"Delete account","publisher":"vendor","quote":"Once you delete the account, there's no undo.","supports":"deleting the account is permanent"},{"id":"s35","url":"https://clockify.me/help/administration/deleting-account","title":"Delete account","publisher":"vendor","quote":"transfer your owner role to someone else","supports":"owners must hand over the workspace first"},{"id":"s36","url":"https://clockify.me/help/administration/deleting-account","title":"Delete account","publisher":"vendor","quote":"Click the Import tab","supports":"the Data export section is on the Import tab"},{"id":"s37","url":"https://clockify.me/help/administration/deleting-account","title":"Delete account","publisher":"vendor","quote":"Enter which year's worth of data you want to export","supports":"the Data export covers one year at a time"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Clockify's help pages on paying and cancelling don't mention Apple App Store or Google Play purchases, resellers, or invoiced Enterprise contracts, so no such routes were added","What confirms the cancellation (an email or a status on the Billing tab) is not documented","What happens to users beyond the Free plan's 5 after a downgrade is not documented"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Route, refund, Bundle, past-due and data terms re-checked against the help center and CAKE.com Terms: no errors found","Export: named the Import tab and the per-year Data export"]}},"delete_account":{"url":"https://app.clockify.me/user/settings/delete","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"clockify","name":"Clockify","recipes":[{"id":"replace-clockify","title":"Time tracking","best_year_one_net":34}]},"page":"https://stackcut.io/cancel/clockify","json":"https://stackcut.io/exits/clockify.json","evidence":{"packet_revision":"0a1d83103a46971c75fb183fc7274b168c283fc7824eb77df1c8b1f1e9f26a1a","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"clockify--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"clockshark","name":"ClockShark","category":"business_finance","website":"https://www.clockshark.com","domains":["clockshark.com","app.clockshark.com","help.clockshark.com"],"summary":"Monthly subscriptions end with written notice sent by email, at least 30 days ahead. Contracts (the pricing page says three years) renew automatically unless ended under your order, so read the order first. Fees are non-refundable. Back up your Client Data within 365 days of termination.","routes":[{"channel":"direct_web","label":"Monthly subscription, by email","applies_to":"Monthly subscriptions (the terms cover them; the pricing page says a three-year contract applies to all plans)","who":"The customer on the subscription (the terms don't name a role)","method":"email","start_url":null,"steps":[{"do":"Send ClockShark written notice by email, to the email address ClockShark has recently used to communicate with you, saying you want to end the monthly subscription","expect":null},{"do":"Allow at least 30 days after the notice before the subscription ends","expect":null}],"confirm_by":"Keep your sent email: the terms deem an emailed notice received when it is sent, unless you get an automated message that it wasn't delivered","effective":"At least 30 days after written notice","notice":"At least 30 days' written notice","refund":"Except as required by law, all fees are non-refundable","fees":null,"source_ids":["s1","s2","s3","s4","s8","s11","s16"]},{"channel":"sales_contract","label":"Multi-year contract or order","applies_to":"Multi-year agreements set by an order form (the pricing page says a three-year contract applies to all plans)","who":"The customer named on the order","method":"email","start_url":null,"steps":[{"do":"Read your order form for the term, renewal and any non-renewal notice period. The public terms don't set one","expect":null},{"do":"To end the contract, send written notice by email to ClockShark, as the order and terms require, before the term renews","expect":null}],"confirm_by":"Keep your sent email: the terms deem an emailed notice received when it is sent, unless you get an automated message that it wasn't delivered","effective":"Services renew automatically unless terminated in accordance with the agreement or your order","notice":null,"refund":"Except as required by law, all fees are non-refundable","fees":"Fees are payable as set out in your order. If ClockShark ends the agreement for your breach, all fees payable for the remainder of the then-current term become due","source_ids":["s2","s3","s4","s5","s6","s7","s8","s12"]}],"pay_less":[{"type":"seat_reduction","what":"Deactivate users you no longer need: you pay only for active users, for the days they were active","evidence":"documented","source_ids":["s13"]}],"export":[{"data":"Client Data (a backup)","how":"The terms say you may obtain a backup of the Client Data during the term and for 365 days after termination. They don't say how to get it","format":null,"limits":"Only during the term and for 365 days after termination. From day 366 after termination, ClockShark may permanently delete the Client Data","source_ids":["s9","s10"]}],"after_cancel":{"access_until":"For a monthly subscription, at least 30 days after written notice. For a contract, as set by the order","data_kept":"A backup of Client Data is available for 365 days after termination. From day 366, ClockShark may permanently delete it","you_lose":["Access to the services: upon termination you must immediately stop using them","Client Data from day 366 after termination"]},"agent_notes":{"sign_in_needed":null,"phone_or_chat_only":false,"retention_step":null,"tips":["Notice under the terms must be in writing and sent by email; a phone call alone is not written notice","For billing questions, call 800-828-0689 (US and Canada) or use the support form with the case type Billing & Payment; the support page doesn't say cancellations are handled there","The 14-day trial has all Pro features and needs no credit card","Back up your Client Data within 365 days of termination","Fees are non-refundable except as required by law"]},"sources":[{"id":"s1","url":"https://www.clockshark.com/terms/","title":"Terms and Conditions","publisher":"vendor","quote":"Separately, either party may terminate any monthly subscription at any time on at least 30 days' written notice.","supports":"monthly subscriptions end on 30 days' written notice"},{"id":"s2","url":"https://www.clockshark.com/terms/","title":"Terms and Conditions","publisher":"vendor","quote":"Notice given under this agreement must be in writing and sent by email to the email address","supports":"notice must be written and emailed"},{"id":"s3","url":"https://www.clockshark.com/terms/","title":"Terms and Conditions","publisher":"vendor","quote":"A notice sent by email is deemed received at the time it is sent,","supports":"when an emailed notice counts as received"},{"id":"s4","url":"https://www.clockshark.com/terms/","title":"Terms and Conditions","publisher":"vendor","quote":"unless the sender receives an automated message that the email has not been delivered.","supports":"delivery-failure exception"},{"id":"s5","url":"https://www.clockshark.com/terms/","title":"Terms and Conditions","publisher":"vendor","quote":"Services renew automatically unless terminated in accordance with the agreement or your order.","supports":"contracts renew automatically"},{"id":"s6","url":"https://www.clockshark.com/terms/","title":"Terms and Conditions","publisher":"vendor","quote":"Fees are payable as set out in your order.","supports":"fees come from the order"},{"id":"s7","url":"https://www.clockshark.com/terms/","title":"Terms and Conditions","publisher":"vendor","quote":"all fees payable for the remainder of the then-current term","supports":"fees for the rest of the term if ClockShark ends it for breach"},{"id":"s8","url":"https://www.clockshark.com/terms/","title":"Terms and Conditions","publisher":"vendor","quote":"Except as required by law, all fees are non-refundable.","supports":"no refunds except as the law requires"},{"id":"s9","url":"https://www.clockshark.com/terms/","title":"Terms and Conditions","publisher":"vendor","quote":"During the term and for 365 days after termination of the services, you may obtain a backup of the Client Data.","supports":"the backup window"},{"id":"s10","url":"https://www.clockshark.com/terms/","title":"Terms and Conditions","publisher":"vendor","quote":"From day 366 after termination, ClockShark may permanently delete the Client Data.","supports":"deletion from day 366"},{"id":"s11","url":"https://www.clockshark.com/end-user-license-agreement/","title":"End User License Agreement","publisher":"vendor","quote":"Upon termination, you must immediately cease use of the Services.","supports":"access ends on termination"},{"id":"s12","url":"https://www.clockshark.com/pricing/","title":"ClockShark pricing","publisher":"vendor","quote":"Contract term of three (3) years applies to all pricing plans.","supports":"the three-year contract on the pricing page"},{"id":"s13","url":"https://www.clockshark.com/pricing/","title":"ClockShark pricing","publisher":"vendor","quote":"You'll only pay for users that are active, for the days they were active.","supports":"pay for active users only"},{"id":"s14","url":"https://www.clockshark.com/contact-support/","title":"Contact Support","publisher":"vendor","quote":"Thanks for reaching out! Please use this form to request support or call 1-800-828-0689.","supports":"phone and form contact"},{"id":"s15","url":"https://www.clockshark.com/contact-support/","title":"Contact Support","publisher":"vendor","quote":"Billing & Payment","supports":"the billing case type on the form"},{"id":"s16","url":"https://www.clockshark.com/terms/","title":"Terms and Conditions","publisher":"vendor","quote":"to the email address each party has recently used to communicate with the other.","supports":"where emailed notice goes"},{"id":"s17","url":"https://www.clockshark.com/pricing/","title":"ClockShark pricing","publisher":"vendor","quote":"Trial accounts are provisioned with all the features of the Pro plan for 14 days.","supports":"the 14-day trial"},{"id":"s18","url":"https://www.clockshark.com/pricing/","title":"ClockShark pricing","publisher":"vendor","quote":"No credit card required","supports":"the trial needs no card"},{"id":"s19","url":"https://www.clockshark.com/contact-support/","title":"Contact Support","publisher":"vendor","quote":"Toll-Free (US and Canada) 800-828-0689","supports":"support phone line"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Whether you can cancel inside the ClockShark app, and the steps, aren't on ClockShark's public help pages","The pricing page says a three-year contract applies to all plans, while the terms also cover monthly subscriptions; your order decides which applies","The public terms give no non-renewal notice period for contracts; your order form may set one","The public terms don't say what a customer owes for ending a contract early","How ClockShark confirms a cancellation isn't documented","Report and timesheet export steps aren't on ClockShark's public help pages; only the Client Data backup right is documented"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"partial","notes":["Removed the phone and form route: no ClockShark page says cancelling works that way, and the terms require written notice by email; the phone line is now a tip","Corrected where notice goes: the terms say the email address ClockShark has recently used to communicate with you","Reworded the confirmation to what the terms say about emailed notice","Added the 14-day no-card trial from the pricing page","Rewrote the not-confirmed notes for readers and dropped duplicates","ClockShark's help-center articles couldn't be checked, so in-app cancel and export steps stay unconfirmed"]}},"page":"https://stackcut.io/cancel/clockshark","json":"https://stackcut.io/exits/clockshark.json","evidence":{"packet_revision":"59b16e79ac5ea2305f5f8e8b6525c8e8a41c2a6a8f2666acbb4eef6536c8329c","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"clockshark--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"clockshark--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"close","name":"Close","category":"marketing_sales","website":"https://www.close.com","domains":["close.com"],"summary":"An admin opens Settings, Billing, Plan and scrolls to Cancel account; the account closes at the end of the monthly or annual period, with no refunds. Cancelling the primary organization also cancels its secondary orgs. Export activities first: content stays retrievable only 30 days after termination.","routes":[{"channel":"direct_web","label":"Primary organization's plan","applies_to":"Close plans billed monthly or annually (the primary organization, with any linked secondary organizations)","who":"A user with the Admin role","method":"self_serve","start_url":null,"steps":[{"do":"Sign in as an Admin and open Settings, then Billing, then Plan","expect":"Cancel account"},{"do":"Scroll down and select Cancel account","expect":null}],"confirm_by":"Settings > Plan offers Undo Cancellation for the rest of the cancellation period","effective":"At the end of the monthly or annual billing period; full access until then. Linked secondary organizations get the same cancellation date","notice":"None stated: you can terminate at any time using the in-app procedure","refund":"None: all fees are non-refundable","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s30"]},{"channel":"direct_web","label":"Secondary organization only","applies_to":"A secondary organization billed together with a primary Close organization","who":"A user with the Admin role","method":"self_serve","start_url":null,"steps":[{"do":"Open the secondary organization's Plan page (Settings, Billing, Plan) and cancel it there; the primary organization stays active","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"None: all fees are non-refundable","fees":null,"source_ids":["s9","s1","s3","s7"]}],"pay_less":[{"type":"downgrade","what":"Downgrade to a lower plan at any time; it is scheduled for the end of the current billing period, and usage must first be under the new plan's limits. Close's Terms say downgrading forfeits the account's phone numbers","evidence":"documented","source_ids":["s10","s11","s12","s29"]},{"type":"seat_reduction","what":"Remove users you no longer need. A seat removed mid-cycle (monthly or annual) stays open until the next billing cycle, and there is no automatic refund","evidence":"documented","source_ids":["s13","s14"]},{"type":"annual_billing","what":"Close offers discounts to teams with 10 or more seats that commit for 12 months or more","evidence":"documented","source_ids":["s32"]}],"export":[{"data":"Leads, contacts or opportunities, and activities such as emails, calls, SMS messages, notes and custom activities","how":"In the Leads search, click ... then the Export button (export all leads, or narrow them with a search query first); a download link arrives by email","format":"CSV or JSON; only JSON exports all activities (JSON also keeps hierarchical and relational data)","limits":"The emailed download link expires after 7 days. Close recommends a full activities export before cancelling","source_ids":["s15","s16","s17","s18","s19","s20","s21","s22","s23","s31"]}],"after_cancel":{"access_until":"The end of the monthly or annual billing period","data_kept":"Close may permanently delete your content on termination at its discretion, but it stays retrievable for 30 days after the account is terminated","you_lose":["Access to the Close account at the end of the billing period","Linked secondary organizations, when the primary organization is cancelled","Every phone number associated with the account: Close's Terms say you forfeit them when you terminate"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Only a user with the Admin role can cancel","Cancelling the primary organization cancels every linked secondary organization; a secondary organization can be cancelled on its own","Calling, SMS and AI usage is paid from a prepaid usage credit balance, and rented phone numbers renew monthly until the user or number is removed","Run a full activities export in JSON before cancelling (CSV can't export all activities): the download link expires after 7 days, and content is retrievable for only 30 days after termination","Changed your mind? Until the period ends, Settings > Plan > Undo Cancellation reverses the cancellation","Cancelling forfeits every phone number on the account; if you need to keep one, sort that out before you cancel"]},"sources":[{"id":"s1","url":"https://help.close.com/account-management/plans-and-billing/adding-and-removing-users","title":"Managing users and cancellation","publisher":"vendor","quote":"To cancel your account, go to Settings > Billing > Plan and scroll down to Cancel account.","supports":"the cancel steps"},{"id":"s2","url":"https://help.close.com/account-management/plans-and-billing/adding-and-removing-users","title":"Managing users and cancellation","publisher":"vendor","quote":"You must be assigned an Admin role within Close to cancel an account.","supports":"who can cancel"},{"id":"s3","url":"https://help.close.com/account-management/plans-and-billing/adding-and-removing-users","title":"Managing users and cancellation","publisher":"vendor","quote":"Your account will be automatically canceled at the end of your monthly or annual billing period.","supports":"when cancelling takes effect"},{"id":"s4","url":"https://help.close.com/account-management/plans-and-billing/adding-and-removing-users","title":"Managing users and cancellation","publisher":"vendor","quote":"Until then, you'll have full access to your Close account.","supports":"access until the period ends"},{"id":"s5","url":"https://help.close.com/account-management/plans-and-billing","title":"Plans and billing","publisher":"vendor","quote":"Cancellation leads to the cancellation of all linked secondary orgs.","supports":"cancelling the primary organization cancels secondary orgs"},{"id":"s6","url":"https://help.close.com/account-management/plans-and-billing","title":"Plans and billing","publisher":"vendor","quote":"The secondary organization will reflect the same cancellation date as the primary.","supports":"secondary orgs end on the same date"},{"id":"s7","url":"https://www.close.com/terms","title":"Close Terms of Service","publisher":"vendor","quote":"All fees are non-refundable.","supports":"no refunds"},{"id":"s8","url":"https://www.close.com/terms","title":"Close Terms of Service","publisher":"vendor","quote":"You have the right to terminate your account at any time in accordance with the procedures set forth on the Application.","supports":"terminate at any time in the app"},{"id":"s9","url":"https://help.close.com/account-management/plans-and-billing","title":"Plans and billing","publisher":"vendor","quote":"Can be independently canceled from the Plan page without restrictions.","supports":"secondary organizations can be cancelled on their own"},{"id":"s10","url":"https://help.close.com/account-management/plans-and-billing","title":"Plans and billing","publisher":"vendor","quote":"You can upgrade or downgrade your Close subscription at any time.","supports":"downgrading"},{"id":"s11","url":"https://help.close.com/account-management/plans-and-billing","title":"Plans and billing","publisher":"vendor","quote":"Plan downgrades are scheduled for the ending of your current billing period.","supports":"when a downgrade takes effect"},{"id":"s12","url":"https://help.close.com/account-management/plans-and-billing","title":"Plans and billing","publisher":"vendor","quote":"To downgrade to a Plan that has usage limits, you must first make sure your usage of those features is below the new Plan's limits.","supports":"usage must fit the lower plan"},{"id":"s13","url":"https://help.close.com/account-management/plans-and-billing/adding-and-removing-users","title":"Managing users and cancellation","publisher":"vendor","quote":"whether on a Monthly or Annual subscription - will keep that User's seat open until the start of the next billing cycle","supports":"removed seats stay open until the next cycle"},{"id":"s14","url":"https://help.close.com/account-management/plans-and-billing/adding-and-removing-users","title":"Managing users and cancellation","publisher":"vendor","quote":"Refunds are not automatically given, as you have the opportunity to invite another User.","supports":"no automatic refund for removed seats"},{"id":"s15","url":"https://help.close.com/account-management/exporting-data","title":"Exporting data","publisher":"vendor","quote":"Leads, Contacts, or Opportunities","supports":"what can be exported"},{"id":"s16","url":"https://help.close.com/account-management/exporting-data","title":"Exporting data","publisher":"vendor","quote":"Emails, Calls, SMS messages, Notes, Custom Activities","supports":"activity types that can be exported"},{"id":"s17","url":"https://help.close.com/account-management/exporting-data","title":"Exporting data","publisher":"vendor","quote":"Export button","supports":"the Export button in the Leads search"},{"id":"s18","url":"https://help.close.com/account-management/exporting-data","title":"Exporting data","publisher":"vendor","quote":"export all of your leads or first narrow down your search results by using a search query","supports":"exporting all leads or a search"},{"id":"s19","url":"https://help.close.com/account-management/exporting-data","title":"Exporting data","publisher":"vendor","quote":"CSV format is the most commonly used export format","supports":"the CSV format"},{"id":"s20","url":"https://help.close.com/account-management/exporting-data","title":"Exporting data","publisher":"vendor","quote":"JSON is a less compact file format and it shows hierarchical and other relational data.","supports":"the JSON format"},{"id":"s21","url":"https://help.close.com/account-management/exporting-data","title":"Exporting data","publisher":"vendor","quote":"Once the export is ready, you will receive an email containing your link to download the exported data.","supports":"the export arrives by email"},{"id":"s22","url":"https://help.close.com/account-management/exporting-data","title":"Exporting data","publisher":"vendor","quote":"For your privacy, this link will expire automatically after 7 days.","supports":"the link expires after 7 days"},{"id":"s23","url":"https://help.close.com/account-management/plans-and-billing/adding-and-removing-users","title":"Managing users and cancellation","publisher":"vendor","quote":"full activities export from Close before canceling your account","supports":"export before cancelling"},{"id":"s24","url":"https://www.close.com/terms","title":"Close Terms of Service","publisher":"vendor","quote":"may be permanently deleted by Close upon any termination of your account in its sole discretion","supports":"content may be deleted on termination"},{"id":"s25","url":"https://www.close.com/terms","title":"Close Terms of Service","publisher":"vendor","quote":"Your Content will remain retrievable for 30 days after the termination of your account.","supports":"the 30-day retrieval window"},{"id":"s26","url":"https://help.close.com/account-management/variable-usage-costs-calling-sms-phone-numbers-ai-tools","title":"Variable usage costs: calling, SMS, phone numbers and AI tools","publisher":"vendor","quote":"Whenever you make use of these features, a small amount of money is deducted from your usage credit balance.","supports":"usage is paid from a credit balance"},{"id":"s27","url":"https://help.close.com/account-management/variable-usage-costs-calling-sms-phone-numbers-ai-tools","title":"Variable usage costs: calling, SMS, phone numbers and AI tools","publisher":"vendor","quote":"Rented numbers are renewed each month on the calendar day before the rental","supports":"phone numbers renew monthly"},{"id":"s28","url":"https://help.close.com/account-management/variable-usage-costs-calling-sms-phone-numbers-ai-tools","title":"Variable usage costs: calling, SMS, phone numbers and AI tools","publisher":"vendor","quote":"If a user or phone number is removed from the organization, the phone number will not be renewed","supports":"removing a number stops its renewal"},{"id":"s29","url":"https://www.close.com/terms","title":"Close Terms of Service","publisher":"vendor","quote":"In the event that you downgrade your Service or you terminate your Service, you will forfeit any phone numbers associated with your account.","supports":"phone numbers are forfeited on termination or downgrade"},{"id":"s30","url":"https://help.close.com/account-management/plans-and-billing/adding-and-removing-users","title":"Managing users and cancellation","publisher":"vendor","quote":"At any time during your cancellation period, you can go to your Settings > Plan > Undo Cancellation.","supports":"a cancellation can be undone until the period ends"},{"id":"s31","url":"https://help.close.com/account-management/exporting-data","title":"Exporting data","publisher":"vendor","quote":"the only format you can use to export all Activities","supports":"only JSON exports all activities"},{"id":"s32","url":"https://help.close.com/account-management/plans-and-billing","title":"Plans and billing","publisher":"vendor","quote":"We offer discounts for customers that have 10+ seats and would like to commit to Close for 12+ months.","supports":"discount for 10+ seats on a 12+ month commitment"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["What the screen shows right after Cancel account is not documented (only that Undo Cancellation is then available)","Whether the cancel flow asks for a reason or shows an offer is not documented","The pricing page (trial terms) was not read","Whether an unused usage credit balance is refunded when the account is cancelled is not stated","Whether annual contracts signed through Close sales have their own notice terms was not found","When a secondary organization cancelled on its own stops is not stated"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Phone numbers: Terms say terminating or downgrading forfeits every number on the account (you_lose, downgrade item, tip)","Export: only JSON exports all activities (format and tip)","confirm_by and tip: Undo Cancellation under Settings > Plan during the cancellation period","Added the documented discount for 10+ seats on a 12+ month commitment"]}},"stackcut":{"vendor_id":"close","name":"Close","recipes":[{"id":"replace-close","title":"Sales CRM","best_year_one_net":430}]},"page":"https://stackcut.io/cancel/close","json":"https://stackcut.io/exits/close.json","evidence":{"packet_revision":"c1b31287a3590054e565aaac5f6ec329d0bb78c2f7880541555fa0081f01528e","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"close--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"close--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"cloudflare","name":"Cloudflare","category":"developer_tools","website":"https://www.cloudflare.com","domains":["cloudflare.com"],"summary":"Cancel each paid plan or add-on (Pro, Business, Workers Paid, R2) under Manage Account, Billing, Subscriptions: Cancel, pick a reason, Confirm. Moving your DNS away cancels nothing. It ends with the billing period; no refunds, and usage is billed in arrears. Enterprise contracts need written notice two months before renewal.","routes":[{"channel":"direct_web","label":"Cancel a subscription or add-on","applies_to":"Self-serve subscriptions billed by Cloudflare: domain plans (Pro, Business), Workers Paid, R2 and other add-ons","who":"A Super Administrator or an Administrator (domain plan changes need a Super Administrator; the Billing role can't change subscriptions)","method":"self_serve","start_url":null,"steps":[{"do":"For some products, first turn off the product feature itself (its switch, button or Disable option); then cancel its billing subscription","expect":null},{"do":"In the Cloudflare dashboard, go to Manage Account, then Billing, then Subscriptions","expect":"your subscriptions, each with Cancel"},{"do":"Find the subscription you want to end and select Cancel","expect":"a prompt to select a reason for cancellation"},{"do":"Select a reason, then select Confirm. Repeat for each paid subscription or add-on","expect":null}],"confirm_by":null,"effective":"At the end of the current billing period; you keep paid features until then (usage-based services excepted)","notice":"Cancel before your next scheduled billing date; billing dates are in UTC, so make changes at least 24 hours before it","refund":"Fees are non-refundable: you're billed for the full billing period in which you cancel, with no refund for unused time","fees":"Usage-based services are charged for how much you used during the previous billing period, so usage can still appear on the next invoice","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s14","s15","s36","s37","s38","s41","s42","s16","s43","s44"]},{"channel":"direct_web","label":"Domain plan: switch to Free","applies_to":"Pro or Business domain (zone) plans","who":"A Super Administrator","method":"self_serve","start_url":null,"steps":[{"do":"In the dashboard, select your account and domain, then go to Overview","expect":"Active Subscriptions"},{"do":"Under Active Subscriptions, select Change and choose Free (or a cheaper plan)","expect":null},{"do":"Continue, then select Confirm","expect":null}],"confirm_by":null,"effective":"Downgrades are processed at the end of the billing period","notice":"Make the change at least 24 hours before your billing date (billing dates are in UTC)","refund":"Cloudflare does not issue refunds for downgrades","fees":"A lower plan may include fewer Page Rules; extra rules can be charged, so remove them and cancel additional subscriptions you don't want","source_ids":["s16","s17","s18","s19","s20","s21","s22","s11"]},{"channel":"sales_contract","applies_to":"Enterprise subscriptions under an Order Form, including Enterprise App Sec Advanced and Enterprise App Sec Core plans","who":"The customer's contract contact, in writing","method":"email","start_url":null,"steps":[{"do":"At least two months before the term ends, send written notice that you won't renew to the Cloudflare contact listed in your Order Form, with a copy to legal@cloudflare.com","expect":null},{"do":"To downgrade an Enterprise App Sec Advanced or App Sec Core plan instead, contact Cloudflare","expect":null}],"confirm_by":null,"effective":"The subscription ends at the expiry of the current term","notice":"Written notice at least two (2) months before the end of the Initial Term or current Renewal Term; otherwise it renews automatically for another term","refund":"Fees are non-refundable except as the Enterprise terms expressly state","fees":"The obligation to pay all Fees is non-cancellable","source_ids":["s23","s24","s25","s26","s22"]}],"pay_less":[{"type":"free_plan","what":"Switch a domain to the Free plan; Workers has a Free plan available by default; R2's free tier (Standard storage only) includes 10 GB-month of storage, 1 million Class A and 10 million Class B requests a month","evidence":"documented","source_ids":["s18","s27","s28","s29","s30","s31","s45"]},{"type":"downgrade","what":"Move a domain from Business to Pro (or Free) with Change under Active Subscriptions; it takes effect at the end of the billing period","evidence":"documented","source_ids":["s18","s19"]}],"export":[{"data":"A domain's DNS records","how":"In the dashboard, go to the DNS Records page, select Import and Export, then Export","format":"BIND zone file","limits":null,"source_ids":["s32","s33","s34","s35"]}],"after_cancel":{"access_until":"The end of the current billing period (Enterprise: the end of the contract term)","data_kept":"Not stated for self-serve plans. Enterprise: Cloudflare makes customer logs available for up to 72 hours after access ends","you_lose":["The cancelled plan's or add-on's paid features at the end of the billing period","On a lower domain plan, Page Rules beyond its allowance are charged unless you remove them"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"You must select a reason for cancellation before Confirm","tips":["Changing your domain's DNS or moving it away doesn't cancel anything: cancel each subscription in the dashboard","Workers Paid is separate from any domain plan: cancel each paid subscription and add-on you want to stop","The Billing role can't change subscriptions; use a Super Administrator (domain plan changes need one) or an Administrator","Billing dates are in UTC: cancel or downgrade at least 24 hours before the billing date","Usage-based products bill in arrears, so the last period's usage can appear on the next invoice","R2 bills on the total volume of data stored beyond the free tier (Standard storage only), so delete stored data you no longer need; Infrequent Access objects are charged for their minimum storage duration even if deleted sooner","Enterprise contracts renew automatically unless written notice arrives at least two months before the term ends","Export DNS records (BIND zone file) before downgrading or moving away"]},"sources":[{"id":"s1","url":"https://developers.cloudflare.com/billing/understand/faq/","title":"Billing FAQ","publisher":"vendor","quote":"The Super Administrator can do everything.","supports":"Super Administrators can cancel"},{"id":"s2","url":"https://developers.cloudflare.com/billing/understand/faq/","title":"Billing FAQ","publisher":"vendor","quote":"The Administrator role can change subscriptions but cannot manage payment methods.","supports":"Administrators can cancel"},{"id":"s3","url":"https://developers.cloudflare.com/billing/understand/faq/","title":"Billing FAQ","publisher":"vendor","quote":"The Billing role can view invoices and manage payment methods but cannot change subscriptions.","supports":"the Billing role can't cancel"},{"id":"s4","url":"https://developers.cloudflare.com/billing/understand/faq/","title":"Billing FAQ","publisher":"vendor","quote":"Go to Manage Account > Billing > Subscriptions.","supports":"where subscriptions are listed"},{"id":"s5","url":"https://developers.cloudflare.com/billing/manage/cancel-subscription/","title":"Cancel subscriptions","publisher":"vendor","quote":"In the Cloudflare dashboard, go to the Billing page.","supports":"where the flow starts"},{"id":"s6","url":"https://developers.cloudflare.com/billing/manage/cancel-subscription/","title":"Cancel subscriptions","publisher":"vendor","quote":"Find the subscription you want to cancel and select Cancel.","supports":"the Cancel step"},{"id":"s7","url":"https://developers.cloudflare.com/billing/manage/cancel-subscription/","title":"Cancel subscriptions","publisher":"vendor","quote":"Select a reason for cancellation.","supports":"the reason prompt"},{"id":"s8","url":"https://developers.cloudflare.com/billing/manage/cancel-subscription/","title":"Cancel subscriptions","publisher":"vendor","quote":"Select Confirm.","supports":"the final confirm"},{"id":"s9","url":"https://developers.cloudflare.com/billing/manage/cancel-subscription/","title":"Cancel subscriptions","publisher":"vendor","quote":"Cancellations take effect at the end of the current billing period. You retain access to paid features until then.","supports":"when cancelling takes effect"},{"id":"s10","url":"https://developers.cloudflare.com/billing/manage/cancel-subscription/","title":"Cancel subscriptions","publisher":"vendor","quote":"Fees are non-refundable. You are billed for the full billing period in which you cancel and no refunds are issued for unused time.","supports":"no refunds"},{"id":"s11","url":"https://developers.cloudflare.com/billing/manage/cancel-subscription/","title":"Cancel subscriptions","publisher":"vendor","quote":"All billing dates are in UTC. Make any downgrades or changes at least 24 hours before your billing date to avoid timing issues.","supports":"timing of changes"},{"id":"s12","url":"https://www.cloudflare.com/terms/","title":"Self-Serve Subscription Agreement","publisher":"vendor","quote":"All of your subscriptions to Paid Services with a Subscription Term will automatically renew for periods equal to your initial Subscription Term","supports":"automatic renewal"},{"id":"s13","url":"https://www.cloudflare.com/terms/","title":"Self-Serve Subscription Agreement","publisher":"vendor","quote":"unless you cancel your subscription through the Services' account dashboard prior to your next scheduled billing date.","supports":"cancel in the dashboard before the billing date"},{"id":"s14","url":"https://www.cloudflare.com/terms/","title":"Self-Serve Subscription Agreement","publisher":"vendor","quote":"you will continue to have access to the Paid Services through the end of your current Subscription Term (except with respect to Services subject to usage-based billing)","supports":"access until the term ends, except usage-based services"},{"id":"s15","url":"https://developers.cloudflare.com/billing/understand/usage-based-billing/","title":"Usage-based billing","publisher":"vendor","quote":"For some Cloudflare subscriptions and services, Cloudflare charges you based on how much you used a feature during your previous billing period.","supports":"usage is billed in arrears"},{"id":"s16","url":"https://developers.cloudflare.com/billing/manage/change-plan/","title":"Change domain plan","publisher":"vendor","quote":"Only Super Administrators can manage changes to domain plans.","supports":"who can change a domain plan"},{"id":"s17","url":"https://developers.cloudflare.com/billing/manage/change-plan/","title":"Change domain plan","publisher":"vendor","quote":"Go to Overview","supports":"where domain plans are changed"},{"id":"s18","url":"https://developers.cloudflare.com/billing/manage/cancel-subscription/","title":"Cancel subscriptions","publisher":"vendor","quote":"select Change under Active Subscriptions and choose a new plan type","supports":"changing the domain plan"},{"id":"s19","url":"https://developers.cloudflare.com/billing/manage/change-plan/","title":"Change domain plan","publisher":"vendor","quote":"Downgrades are not processed until the end of the billing period.","supports":"when a downgrade applies"},{"id":"s20","url":"https://developers.cloudflare.com/billing/manage/change-plan/","title":"Change domain plan","publisher":"vendor","quote":"Cloudflare does not issue refunds","supports":"no refunds on downgrades"},{"id":"s21","url":"https://developers.cloudflare.com/billing/manage/change-plan/","title":"Change domain plan","publisher":"vendor","quote":"Remove excess rules and cancel additional subscriptions if you do not want to be charged.","supports":"extra Page Rules can be charged"},{"id":"s22","url":"https://developers.cloudflare.com/billing/manage/change-plan/","title":"Change domain plan","publisher":"vendor","quote":"cannot be downgraded without contacting Cloudflare.","supports":"Enterprise App Sec plans need Cloudflare's help"},{"id":"s23","url":"https://www.cloudflare.com/enterpriseterms/","title":"Enterprise Subscription Terms of Service","publisher":"vendor","quote":"written notice of its intent not to renew a Subscription at least two (2) months prior to the expiration of the Initial Term or the then-current Renewal Term","supports":"the two-month non-renewal notice"},{"id":"s24","url":"https://www.cloudflare.com/enterpriseterms/","title":"Enterprise Subscription Terms of Service","publisher":"vendor","quote":"a Subscription will automatically renew for a successive Renewal Term thereafter.","supports":"Enterprise auto-renewal"},{"id":"s25","url":"https://www.cloudflare.com/enterpriseterms/","title":"Enterprise Subscription Terms of Service","publisher":"vendor","quote":"Any notice provided to Cloudflare pursuant to the Agreement must be sent to the Cloudflare contact listed in the Order Form, with a copy to legal@cloudflare.com.","supports":"how notice is sent"},{"id":"s26","url":"https://www.cloudflare.com/enterpriseterms/","title":"Enterprise Subscription Terms of Service","publisher":"vendor","quote":"Customer's obligation to pay all Fees is non-cancellable and except as explicitly set forth in this Agreement, Fees are non-refundable.","supports":"Enterprise fees are owed and non-refundable"},{"id":"s27","url":"https://developers.cloudflare.com/billing/manage/cancel-subscription/","title":"Cancel subscriptions","publisher":"vendor","quote":"To cancel a paid plan entirely, select Free.","supports":"the domain Free plan"},{"id":"s28","url":"https://developers.cloudflare.com/workers/platform/pricing/","title":"Workers pricing","publisher":"vendor","quote":"By default, users have access to the Workers Free plan","supports":"the Workers Free plan"},{"id":"s29","url":"https://developers.cloudflare.com/r2/pricing/","title":"R2 pricing","publisher":"vendor","quote":"10 GB-month / month","supports":"R2 free storage"},{"id":"s30","url":"https://developers.cloudflare.com/r2/pricing/","title":"R2 pricing","publisher":"vendor","quote":"1 million requests / month","supports":"R2 free Class A requests"},{"id":"s31","url":"https://developers.cloudflare.com/r2/pricing/","title":"R2 pricing","publisher":"vendor","quote":"10 million requests / month","supports":"R2 free Class B requests"},{"id":"s32","url":"https://developers.cloudflare.com/dns/manage-dns-records/how-to/import-and-export/","title":"Import and export records","publisher":"vendor","quote":"In the Cloudflare dashboard, go to the DNS Records page.","supports":"where DNS export starts"},{"id":"s33","url":"https://developers.cloudflare.com/dns/manage-dns-records/how-to/import-and-export/","title":"Import and export records","publisher":"vendor","quote":"Select Import and Export.","supports":"the Import and Export step"},{"id":"s34","url":"https://developers.cloudflare.com/dns/manage-dns-records/how-to/import-and-export/","title":"Import and export records","publisher":"vendor","quote":"Select Export.","supports":"the Export step"},{"id":"s35","url":"https://developers.cloudflare.com/dns/manage-dns-records/how-to/import-and-export/","title":"Import and export records","publisher":"vendor","quote":"BIND zone file","supports":"the export format"},{"id":"s36","url":"https://developers.cloudflare.com/workers/platform/pricing/","title":"Workers pricing","publisher":"vendor","quote":"Workers Paid plan is separate from any other Cloudflare plan","supports":"Workers Paid is a separate subscription"},{"id":"s37","url":"https://developers.cloudflare.com/workers/platform/pricing/","title":"Workers pricing","publisher":"vendor","quote":"a minimum charge of $5 USD per month for an account","supports":"the Workers Paid minimum charge"},{"id":"s38","url":"https://developers.cloudflare.com/r2/pricing/","title":"R2 pricing","publisher":"vendor","quote":"R2 charges based on the total volume of data stored","supports":"R2 storage billing"},{"id":"s39","url":"https://www.cloudflare.com/enterpriseterms/","title":"Enterprise Subscription Terms of Service","publisher":"vendor","quote":"For up to seventy-two (72) hours following expiration or termination of Customer's access to the Service","supports":"the Enterprise log window"},{"id":"s40","url":"https://www.cloudflare.com/enterpriseterms/","title":"Enterprise Subscription Terms of Service","publisher":"vendor","quote":"Cloudflare will use reasonable efforts to continue to make available to Customer the Customer Logs","supports":"Enterprise logs after termination"},{"id":"s41","url":"https://developers.cloudflare.com/billing/understand/usage-based-billing/","title":"Usage-based billing","publisher":"vendor","quote":"you are only charged for usage that exceeds the included amount.","supports":"free included usage"},{"id":"s42","url":"https://www.cloudflare.com/terms/","title":"Self-Serve Subscription Agreement","publisher":"vendor","quote":"YOU WILL BE BILLED IN FULL FOR THE SUBSCRIPTION TERM IN WHICH YOU CANCEL","supports":"billed for the full term"},{"id":"s43","url":"https://developers.cloudflare.com/billing/manage/cancel-subscription/","title":"Cancel subscriptions","publisher":"vendor","quote":"turn off the product feature before you cancel the billing subscription","supports":"some products must be turned off before cancelling"},{"id":"s44","url":"https://developers.cloudflare.com/billing/manage/cancel-subscription/","title":"Cancel subscriptions","publisher":"vendor","quote":"Changing the DNS on your domain does not cancel your account or active subscriptions. You must explicitly cancel subscriptions through the Cloudflare dashboard.","supports":"moving DNS away doesn't cancel"},{"id":"s45","url":"https://developers.cloudflare.com/r2/pricing/","title":"R2 pricing","publisher":"vendor","quote":"The free tier only applies to Standard storage, and does not apply to Infrequent Access storage.","supports":"R2 free tier covers Standard storage only"},{"id":"s46","url":"https://developers.cloudflare.com/r2/pricing/","title":"R2 pricing","publisher":"vendor","quote":"you will be charged for the object for the minimum storage duration even if the object was deleted or moved before the duration specified","supports":"Infrequent Access minimum storage charge"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["What happens to Workers, KV, Durable Objects or R2 data after cancelling Workers Paid or R2 is not described in the pages read, and no page spells out how to stop R2 storage charges beyond billing on data stored","How long Cloudflare keeps self-serve account data after cancelling is not stated","What confirms a cancellation (an email or a status in Subscriptions) is not documented","Marketplace or reseller billing for Cloudflare was not found in the pages read","Exporting R2 objects or Workers code before leaving was not researched; only DNS export is covered"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Cancel route: added the documented first step for some products (turn the feature off, then cancel billing)","Summary and tips: changing or moving DNS doesn't cancel subscriptions","R2: free tier covers Standard storage only; Infrequent Access has a minimum storage charge after deletion"]}},"delete_account":{"url":"https://dash.cloudflare.com/profile/delete-user","difficulty":"medium","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"cloudflare","name":"Cloudflare","recipes":[{"id":"replace-cloudflare","title":"CDN DNS security","best_year_one_net":288}]},"page":"https://stackcut.io/cancel/cloudflare","json":"https://stackcut.io/exits/cloudflare.json","evidence":{"packet_revision":"85f7b00358a8b1c26734f7bd01cc71201fe41dc27d59fea4191e5583fb2b35d0","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"cloudflare--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"cloudflare--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"cloudflare--sales-contract--r3","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"cloudinary","name":"Cloudinary","category":"developer_tools","website":"https://cloudinary.com","domains":["cloudinary.com"],"summary":"A root user or Billing/admin user cancels in Console Settings, Billing, Plans (Start the process here), or downgrades there to the Free plan to stop paying and keep assets. Gotcha: cancelling disables the account and its stored media at once, and 30 days later everything is permanently removed. Fees aren't refundable.","routes":[{"channel":"direct_web","label":"Cancel the account","applies_to":"Cloudinary accounts on the Free plan or a self-service paid plan (Plus, Advanced, Advanced Extra, Pro PAYG)","who":"A root user, or a user with a Billing or admin-level role","method":"self_serve","start_url":"https://console.cloudinary.com/app/settings/billing/plans","steps":[{"do":"Download any assets and invoices you want to keep, and update any apps that rely on the account: once cancelled, stored media is no longer accessible, and 30 days later it is permanently removed","expect":null},{"do":"In the Console, go to Settings, then Billing, then Plans","expect":"the Start the process here link at the top of the page"},{"do":"Click Start the process here","expect":"the cancellation flow"},{"do":"Follow the steps in the cancellation flow to the end","expect":null},{"do":"If the Plans page shows no cancellation option, use a root user or a user with a Billing or admin-level role; if you have that role and still don't see it, contact support","expect":null}],"confirm_by":"When you log in afterwards, the account is disabled and shows a screen with an option to restore it","effective":"Cancelling puts the account into a disabled state, and stored media is no longer accessible. Admins can restore it for 30 days; after that, all product environments and their assets, metadata and settings are permanently removed","notice":null,"refund":"None: the Terms say fees are not refundable and you are not entitled to a refund on termination","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s36","s37","s38","s42","s43"]},{"channel":"direct_web","label":"Stop paying, keep assets: go Free","applies_to":"Self-service paid plans that want to stop paying but keep their assets and account configuration","who":"A root user, or a user with a Billing or admin-level role","method":"self_serve","start_url":"https://console.cloudinary.com/app/settings/billing/plans","steps":[{"do":"Open Console Settings, then Billing, then Plans (the Plans Details page)","expect":null},{"do":"Select the Free plan (or another lower-tier plan)","expect":null},{"do":"Keep the default to downgrade now, or schedule the downgrade for the end of the current billing cycle to keep your current allocation until then","expect":null},{"do":"If the downgrade is blocked, fix what's listed first: too many users or product environments, add-ons or paid features the plan doesn't support, unpaid invoices, a custom delivery hostname (CNAME), or usage over the past 30 days above the plan's limits. A plan with a different billing cycle can't be chosen: contact support","expect":null}],"confirm_by":null,"effective":"Immediately by default, or at the end of the current billing cycle if you schedule it","notice":null,"refund":"None: the Terms say fees are not refundable","fees":null,"source_ids":["s12","s13","s14","s15","s16","s17","s18","s19","s20","s39","s40","s8"]},{"channel":"sales_contract","applies_to":"Enterprise plans and other fixed-term subscriptions (custom allocations, volume pricing, payment by bank transfer)","who":"The customer on the Enterprise or fixed-term subscription, through Cloudinary sales","method":"contact_sales","start_url":"https://cloudinary.com/contact","steps":[{"do":"Contact Cloudinary sales to change or end an Enterprise plan","expect":null},{"do":"For a fixed-term subscription, send Cloudinary non-renewal notice within the prior-notice period your subscription terms set, before the term renews","expect":null}],"confirm_by":null,"effective":null,"notice":"A fixed-term subscription stops renewing only if you send Cloudinary the prior notice your subscription terms require; the public Terms don't state the period","refund":"None: fees are not refundable","fees":"Overdue amounts can carry late-payment interest of 1.5% of the unpaid amount per month","source_ids":["s21","s22","s23","s9","s24"]},{"channel":"direct_web","label":"Delete the account permanently","applies_to":"Anyone who wants the account, all assets and their personal data permanently deleted","who":"The account's user, verified with a support code","method":"form","start_url":"https://support.cloudinary.com/hc/en-us/requests/new","steps":[{"do":"Sign in, go to Settings, then My Profile, and under Support Verification Code click Generate a Code","expect":"A Support Verification Code sent to your account's email address"},{"do":"Open a support ticket asking to delete the account, all assets and your personal data, and include your product environment name and the code","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s25","s26","s27","s41"]}],"pay_less":[{"type":"free_plan","what":"The Free plan includes 25 credits a month for transformations, storage and bandwidth, and you can stay on it as long as you want while keeping your assets and account configuration","evidence":"documented","source_ids":["s28","s29","s14"]},{"type":"downgrade","what":"Move to a lower self-service tier on the Plans Details page; it applies immediately by default, or schedule it for the end of the billing cycle","evidence":"documented","source_ids":["s12","s13"]},{"type":"discount_program","what":"Startup program or nonprofit discount: contact Cloudinary to join","evidence":"documented","source_ids":["s30"]}],"export":[{"data":"All your assets (images, videos and raw files)","how":"Download single assets, several assets or whole folders from the Media Library; list everything with the Admin API or Search API and download each URL; use the CLI sync command; or have the API build ZIP archives","format":"Original files; multi-asset downloads come as ZIP files","limits":"Each ZIP holds up to 1000 assets, with a maximum size of 100 MB or your account's raw file size limit, whichever is larger","source_ids":["s31","s32"]},{"data":"Invoices and payment confirmations (paid plans)","how":"Download them from the Invoices page in Console Settings, Billing before cancelling","format":"PDF","limits":null,"source_ids":["s37","s44"]},{"data":"Backups of the files in your account","how":"Store backups in your own Amazon S3 or Google Cloud Storage bucket","format":null,"limits":"Paid accounts only","source_ids":["s33"]}],"after_cancel":{"access_until":"Cancelling puts the account into a disabled state at once: stored media is no longer accessible, but admins can still log in and restore it for 30 days","data_kept":"30 days after cancelling (or after the account is disabled), all product environments and their assets, metadata and settings are permanently removed and can't be recovered. Permanent deletion of the account and personal data before that needs a support ticket","you_lose":["Access to stored media as soon as the account is disabled","All product environments, assets, metadata and settings once the 30-day restore window ends","Apps and integrations that rely on the account stop working unless you update them","Paid features, extra users, product environments and add-ons the Free plan doesn't support (if you downgrade instead)"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancelling is not deleting: a cancelled account is disabled and can be restored for 30 days; permanent deletion needs a support ticket","Stored media stops being accessible as soon as the account is cancelled: download assets and invoices and update integrations before you start","If the Plans page shows no cancellation option, the signed-in user lacks billing permissions: use a root user or a Billing or admin-level role","Downgrading to Free stops the plan charges and keeps assets; cancelling removes everything after 30 days","Add-ons are billed separately from the base plan, and unsupported add-ons block a downgrade","The Free, Plus, Advanced and Advanced Extra plans count transformations and bandwidth over a rolling 30-day window, so a downgrade can be blocked until older usage drops off","On the Free plan, usage above the allocation brings warnings and the account is eventually disabled automatically"]},"sources":[{"id":"s1","url":"https://cloudinary.com/documentation/ts_how_can_i_cancel_or_delete_my_cloudinary_account","title":"How can I cancel or delete my Cloudinary account?","publisher":"vendor","quote":"Go to Console Settings > Billing > Plans.","supports":"where cancelling starts"},{"id":"s2","url":"https://cloudinary.com/documentation/ts_how_can_i_cancel_or_delete_my_cloudinary_account","title":"How can I cancel or delete my Cloudinary account?","publisher":"vendor","quote":"At the top of the page, click the Start the process here link.","supports":"the Start the process here step"},{"id":"s3","url":"https://cloudinary.com/documentation/ts_how_can_i_cancel_or_delete_my_cloudinary_account","title":"How can I cancel or delete my Cloudinary account?","publisher":"vendor","quote":"Follow the steps in the cancellation flow.","supports":"the final step"},{"id":"s4","url":"https://cloudinary.com/documentation/ts_how_can_i_cancel_or_delete_my_cloudinary_account","title":"How can I cancel or delete my Cloudinary account?","publisher":"vendor","quote":"Only a root user or a user with a Billing or admin-level role can access these settings.","supports":"who can cancel"},{"id":"s5","url":"https://cloudinary.com/documentation/ts_how_can_i_cancel_or_delete_my_cloudinary_account","title":"How can I cancel or delete my Cloudinary account?","publisher":"vendor","quote":"Cancelling puts your account into a disabled state. Your account still exists, but when you log in, the UI displays a screen with an option to restore the account.","supports":"what cancelling does, and how to confirm it"},{"id":"s6","url":"https://cloudinary.com/documentation/ts_how_can_i_cancel_or_delete_my_cloudinary_account","title":"How can I cancel or delete my Cloudinary account?","publisher":"vendor","quote":"Admins have 30 days to restore the account.","supports":"the 30-day restore window"},{"id":"s7","url":"https://cloudinary.com/documentation/ts_why_is_my_account_disabled_and_how_can_i_recover_my_disabled_account","title":"Why is my account disabled and how can I recover my disabled account?","publisher":"vendor","quote":"After 30 days, all product environments and their assets, metadata, and settings are permanently removed.","supports":"data is removed after 30 days"},{"id":"s8","url":"https://cloudinary.com/tou","title":"Terms of Use","publisher":"vendor","quote":"You acknowledge that fees are not refundable.","supports":"no refunds"},{"id":"s9","url":"https://cloudinary.com/tou","title":"Terms of Use","publisher":"vendor","quote":"You are not entitled to refund upon termination of these Terms.","supports":"no refund on termination"},{"id":"s10","url":"https://cloudinary.com/tou","title":"Terms of Use","publisher":"vendor","quote":"you may terminate your account through your account page, or by contacting Cloudinary via email","supports":"terminating through the account page"},{"id":"s11","url":"https://cloudinary.com/documentation/ts_how_can_i_cancel_or_delete_my_cloudinary_account","title":"How can I cancel or delete my Cloudinary account?","publisher":"vendor","quote":"After cancelling, you can still log in to your account.","supports":"you can still sign in after cancelling"},{"id":"s12","url":"https://cloudinary.com/documentation/billing_and_plans","title":"Billing and plans","publisher":"vendor","quote":"To downgrade, select a lower-tier plan from the Plans Details page. By default, the downgrade takes effect immediately.","supports":"how to downgrade, and when it applies"},{"id":"s13","url":"https://cloudinary.com/documentation/billing_and_plans","title":"Billing and plans","publisher":"vendor","quote":"you can schedule the downgrade for the end of your current billing cycle so you keep your current allocation and features until the cycle ends.","supports":"scheduling the downgrade for the cycle end"},{"id":"s14","url":"https://cloudinary.com/documentation/billing_and_plans","title":"Billing and plans","publisher":"vendor","quote":"It lets you keep your assets as well as your existing account configuration at no cost.","supports":"the Free plan keeps assets"},{"id":"s15","url":"https://cloudinary.com/documentation/billing_and_plans","title":"Billing and plans","publisher":"vendor","quote":"Before cancelling, consider whether downgrading to the Free plan better meets your needs.","supports":"downgrading to Free as the alternative to cancelling"},{"id":"s16","url":"https://cloudinary.com/documentation/ts_why_cant_i_downgrade_my_plan","title":"Why can't I downgrade my plan?","publisher":"vendor","quote":"Your account currently has more users than the downgraded plan allows.","supports":"extra users block a downgrade"},{"id":"s17","url":"https://cloudinary.com/documentation/ts_why_cant_i_downgrade_my_plan","title":"Why can't I downgrade my plan?","publisher":"vendor","quote":"Some add-ons on your account aren't supported on this plan.","supports":"unsupported add-ons block a downgrade"},{"id":"s18","url":"https://cloudinary.com/documentation/ts_why_cant_i_downgrade_my_plan","title":"Why can't I downgrade my plan?","publisher":"vendor","quote":"Your account has unpaid invoices.","supports":"unpaid invoices block a downgrade"},{"id":"s19","url":"https://cloudinary.com/documentation/ts_why_cant_i_downgrade_my_plan","title":"Why can't I downgrade my plan?","publisher":"vendor","quote":"A custom delivery hostname (CNAME) configuration is active on your account but isn't supported in the downgraded plan.","supports":"a custom CNAME blocks a downgrade"},{"id":"s20","url":"https://cloudinary.com/documentation/billing_and_plans","title":"Billing and plans","publisher":"vendor","quote":"For the Free plan and self-service paid plans Plus, Advanced, and Advanced Extra, Cloudinary uses a rolling 30-day window for transformations and bandwidth.","supports":"which plans count usage over a rolling 30-day window"},{"id":"s21","url":"https://cloudinary.com/documentation/billing_and_plans","title":"Billing and plans","publisher":"vendor","quote":"For Enterprise plan changes, contact sales","supports":"Enterprise changes go through sales"},{"id":"s22","url":"https://cloudinary.com/documentation/billing_and_plans","title":"Billing and plans","publisher":"vendor","quote":"Enterprise plans provide custom resource allocations, volume-based pricing, and flexible payment terms including bank transfer.","supports":"what Enterprise plans are"},{"id":"s23","url":"https://cloudinary.com/tou","title":"Terms of Use","publisher":"vendor","quote":"If your subscription is based on a renewable fixed period, you may elect not to renew your subscription by sending Cloudinary the applicable prior notice.","supports":"non-renewal notice for fixed-term subscriptions"},{"id":"s24","url":"https://cloudinary.com/tou","title":"Terms of Use","publisher":"vendor","quote":"Cloudinary may charge a late payment interest at a rate of 1.5% of the unpaid amount per month","supports":"late-payment interest"},{"id":"s25","url":"https://cloudinary.com/documentation/ts_how_can_i_cancel_or_delete_my_cloudinary_account","title":"How can I cancel or delete my Cloudinary account?","publisher":"vendor","quote":"You can't delete an account yourself — this requires a support request","supports":"deletion needs support"},{"id":"s26","url":"https://cloudinary.com/documentation/ts_how_can_i_cancel_or_delete_my_cloudinary_account","title":"How can I cancel or delete my Cloudinary account?","publisher":"vendor","quote":"If you want the account, all assets, and your personal data permanently deleted, open a support ticket","supports":"how to request deletion"},{"id":"s27","url":"https://cloudinary.com/documentation/ts_how_can_i_cancel_or_delete_my_cloudinary_account","title":"How can I cancel or delete my Cloudinary account?","publisher":"vendor","quote":"Under the Support Verification Code section, click Generate a Code.","supports":"the verification code for a deletion request"},{"id":"s28","url":"https://cloudinary.com/documentation/billing_and_plans","title":"Billing and plans","publisher":"vendor","quote":"25 credits per month for transformations, storage, and bandwidth","supports":"what the Free plan includes"},{"id":"s29","url":"https://cloudinary.com/pricing/compare-plans","title":"Compare plans and FAQ","publisher":"vendor","quote":"You can use the free plan for as long as you want.","supports":"the Free plan has no time limit"},{"id":"s30","url":"https://cloudinary.com/pricing/compare-plans","title":"Compare plans and FAQ","publisher":"vendor","quote":"Contact us to join our startup program or receive a non-profit organization discount","supports":"startup and nonprofit discounts"},{"id":"s31","url":"https://cloudinary.com/documentation/ts_how_can_i_download_my_accounts_assets","title":"How can I download my account's assets?","publisher":"vendor","quote":"create a ZIP file containing up to 1000 assets","supports":"ZIP archive downloads and their limit"},{"id":"s32","url":"https://cloudinary.com/documentation/ts_how_can_i_download_my_accounts_assets","title":"How can I download my account's assets?","publisher":"vendor","quote":"Cloudinary supports several ways to download many or all of your assets","supports":"bulk download options"},{"id":"s33","url":"https://cloudinary.com/documentation/ts_how_can_i_download_my_accounts_assets","title":"How can I download my account's assets?","publisher":"vendor","quote":"On any paid Cloudinary account, you can choose to store backups of the files in your Cloudinary account in an Amazon S3 bucket or Google Cloud Storage","supports":"backups to your own bucket"},{"id":"s34","url":"https://cloudinary.com/documentation/billing_and_plans","title":"Billing and plans","publisher":"vendor","quote":"your account will eventually be automatically disabled","supports":"Free plan over-usage leads to a disabled account"},{"id":"s35","url":"https://cloudinary.com/documentation/billing_and_plans","title":"Billing and plans","publisher":"vendor","quote":"Add-ons are billed separately from your base plan.","supports":"add-ons bill separately"},{"id":"s36","url":"https://cloudinary.com/documentation/billing_and_plans","title":"Billing and plans","publisher":"vendor","quote":"After cancellation, your account enters a disabled state and stored media is no longer accessible.","supports":"stored media is inaccessible once cancelled"},{"id":"s37","url":"https://cloudinary.com/documentation/billing_and_plans","title":"Billing and plans","publisher":"vendor","quote":"Download any invoices you need from the Invoices page.","supports":"save invoices before cancelling"},{"id":"s38","url":"https://cloudinary.com/documentation/billing_and_plans","title":"Billing and plans","publisher":"vendor","quote":"Disable or update any applications relying on your Cloudinary account to avoid disruptions.","supports":"update integrations before cancelling"},{"id":"s39","url":"https://cloudinary.com/documentation/ts_why_cant_i_downgrade_my_plan","title":"Why can't I downgrade my plan?","publisher":"vendor","quote":"You can't downgrade to a plan with a different billing cycle from your current one.","supports":"a different billing cycle blocks a downgrade"},{"id":"s40","url":"https://cloudinary.com/documentation/ts_why_cant_i_downgrade_my_plan","title":"Why can't I downgrade my plan?","publisher":"vendor","quote":"Your usage over the past 30 days exceeds the limits of the downgraded plan.","supports":"recent usage above the plan's limits blocks a downgrade"},{"id":"s41","url":"https://cloudinary.com/documentation/ts_how_can_i_cancel_or_delete_my_cloudinary_account","title":"How can I cancel or delete my Cloudinary account?","publisher":"vendor","quote":"You'll receive the code via email (sent to the email address associated with your account).","supports":"the verification code arrives by email"},{"id":"s42","url":"https://cloudinary.com/documentation/ts_how_can_i_cancel_or_delete_my_cloudinary_account","title":"How can I cancel or delete my Cloudinary account?","publisher":"vendor","quote":"If you have the required permissions but still don't see the cancellation option, contact support for assistance.","supports":"what to do if the cancel option is missing"},{"id":"s43","url":"https://cloudinary.com/documentation/billing_and_plans","title":"Billing and plans","publisher":"vendor","quote":"Self-service paid plans (Plus, Advanced, Advanced Extra, and Pro PAYG (pay as you go)) offer larger monthly credit allocations","supports":"the self-service paid plans"},{"id":"s44","url":"https://cloudinary.com/documentation/billing_and_plans","title":"Billing and plans","publisher":"vendor","quote":"provides access to monthly invoices, payment confirmations, and downloadable PDFs","supports":"invoices download as PDFs"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Cloudinary's docs don't say whether cancelling a paid plan ends billing at once or at the end of the billing period, or whether a final invoice for usage follows","The notice period for not renewing an Enterprise or other fixed-term subscription is set in each customer's subscription terms, not in the public Terms of Use","What the cancellation flow shows (reasons or offers) is not described in Cloudinary's docs","How to move between monthly and yearly billing isn't documented; the downgrade help only says a plan with a different billing cycle needs support"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Cancelling makes stored media inaccessible right away, not only after 30 days: effective, access and summary now say so, with Cloudinary's advice to save invoices and update integrations first","Added invoices (PDF) as an export, and the email delivery of the deletion verification code","Downgrade: added the billing-cycle blocker and corrected which plans use the rolling 30-day usage window","Missing cancel option: support is for users who already have a billing role","Sales contract: who cancels no longer says the customer's admin, which the terms don't state"]}},"page":"https://stackcut.io/cancel/cloudinary","json":"https://stackcut.io/exits/cloudinary.json","evidence":{"packet_revision":"28cd4d4b82c92b4d54e42307a74ba2c2e148c62d699e30286d3880dafb22e493","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"cloudinary--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"cloudinary--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"cloudinary--sales-contract--r3","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"cloudinary--direct-web--r4","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"cloudmailin","name":"CloudMailin","category":"developer_tools","website":"https://www.cloudmailin.com","domains":["cloudmailin.com"],"summary":"Downgrade or cancel your CloudMailin account at any time; billing stops at the end of the current period, with no refunds. If you added CloudMailin as a Heroku add-on, remove it with heroku addons:destroy cloudmailin. Gotcha: that destroys all associated data and can't be undone.","routes":[{"channel":"direct_web","label":"Billed by CloudMailin","applies_to":"CloudMailin plans (such as Starter, Professional, Premium and Corporate) paid directly to CloudMailin","who":"The account holder, signed in","method":"self_serve","start_url":null,"steps":[{"do":"Export any content you need first: you're responsible for exporting it before the account ends","expect":null},{"do":"Sign in to CloudMailin and downgrade or cancel your account; CloudMailin's docs page 'Cancelling your Account or Subscription' (docs.cloudmailin.com/getting_started/cancelling_your_account/) covers the steps","expect":null}],"confirm_by":null,"effective":"Billing stops at the end of your current billing period, and you aren't charged again","notice":null,"refund":"None: the subscription fee isn't refundable and is only adjusted for the next billing period; the Terms add that any refund is at CloudMailin's discretion and only as credit for the service","fees":"Any outstanding balance becomes due at once when you cancel","source_ids":["c1","c12","c10","c2","c11","c3","c13","c4","c5"]},{"channel":"reseller_or_partner","label":"Billed through Heroku","applies_to":"CloudMailin added to a Heroku app as an add-on","who":"A Heroku user with access to the app","method":"platform_settings","start_url":"https://devcenter.heroku.com/articles/cloudmailin","steps":[{"do":"Download the message history archive from the CloudMailin dashboard if you need it: removing the add-on destroys all associated data and can't be undone","expect":null},{"do":"Run heroku addons:destroy cloudmailin for the app","expect":"Removing cloudmailin from your app... done"}],"confirm_by":"The Heroku CLI reports that cloudmailin was removed from the app","effective":"Heroku prorates add-on costs to the second, so charges stop when the add-on is destroyed; the bill for a month's use arrives the following month","notice":null,"refund":null,"fees":null,"source_ids":["h8","h1","h2","h3","h4","h5"]}],"pay_less":[{"type":"free_plan","what":"A free plan needs no card, with smaller limits (512KB per message)","evidence":"documented","source_ids":["c6","c7"]},{"type":"downgrade","what":"Move to a cheaper plan: Starter is $25 a month. Heroku add-on plans can be upgraded or downgraded at any time without interrupting service, though Heroku restarts the app","evidence":"documented","source_ids":["c12","c8","h6","h7"]}],"export":[{"data":"Message history archive","how":"Download it from the CloudMailin dashboard before removing the Heroku add-on","format":null,"limits":"Removing the add-on destroys all associated data and can't be undone","source_ids":["h8","h2"]}],"after_cancel":{"access_until":null,"data_kept":"Not stated for direct accounts; removing the Heroku add-on destroys all associated data at once","you_lose":["All data associated with a Heroku add-on once it is removed"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Removing the Heroku add-on can't be undone and destroys all associated data","Changing a Heroku add-on plan restarts the app","Any refund is at CloudMailin's discretion and comes only as service credit","Paid plans start with a 7-day free trial; cancel before it ends or the plan is charged automatically"]},"sources":[{"id":"c1","url":"https://www.cloudmailin.com/terms","title":"Terms and Conditions of Service","publisher":"vendor","quote":"You may terminate these Terms at any time by canceling your account on the CloudMailin Services.","supports":"you can cancel at any time, on the service"},{"id":"c2","url":"https://www.cloudmailin.com/terms","title":"Terms and Conditions of Service","publisher":"vendor","quote":"You will not receive any refunds if you cancel your account.","supports":"no refunds"},{"id":"c3","url":"https://www.cloudmailin.com/terms","title":"Terms and Conditions of Service","publisher":"vendor","quote":"refunds (if any) are at the discretion of CloudMailin and only in the form of credit for the CloudMailin Services.","supports":"refunds only as credit"},{"id":"c4","url":"https://www.cloudmailin.com/terms","title":"Terms and Conditions of Service","publisher":"vendor","quote":"You are solely responsible for exporting your Content and Application(s) from the CloudMailin Services","supports":"export before cancelling"},{"id":"c5","url":"https://docs.cloudmailin.com/","title":"CloudMailin documentation","publisher":"vendor","quote":"Cancelling your Account or Subscription","supports":"CloudMailin documents cancelling on its docs site"},{"id":"c6","url":"https://www.cloudmailin.com/plans","title":"Plans and pricing","publisher":"vendor","quote":"No card required","supports":"the free plan needs no card"},{"id":"c7","url":"https://www.cloudmailin.com/plans","title":"Plans and pricing","publisher":"vendor","quote":"512KB per message","supports":"the free plan's message size limit"},{"id":"c8","url":"https://www.cloudmailin.com/plans","title":"Plans and pricing","publisher":"vendor","quote":"$25 /mo","supports":"the Starter plan price"},{"id":"c9","url":"https://www.cloudmailin.com/plans","title":"Plans and pricing","publisher":"vendor","quote":"7-Day Free Trial","supports":"paid plans start with a trial"},{"id":"h1","url":"https://devcenter.heroku.com/articles/cloudmailin","title":"CloudMailin (Heroku Dev Center)","publisher":"platform","quote":"heroku addons:destroy cloudmailin","supports":"the command that removes the add-on"},{"id":"h2","url":"https://devcenter.heroku.com/articles/cloudmailin","title":"CloudMailin (Heroku Dev Center)","publisher":"platform","quote":"This will destroy all associated data and cannot be undone!","supports":"removal deletes data"},{"id":"h3","url":"https://devcenter.heroku.com/articles/cloudmailin","title":"CloudMailin (Heroku Dev Center)","publisher":"platform","quote":"Removing cloudmailin from","supports":"what the CLI shows when removal works"},{"id":"h4","url":"https://devcenter.heroku.com/articles/usage-and-billing","title":"Usage and Billing (Heroku Dev Center)","publisher":"platform","quote":"Heroku prorates all costs to the second, calculated based on when you created or destroyed an add-on.","supports":"charges stop when the add-on is destroyed"},{"id":"h5","url":"https://devcenter.heroku.com/articles/usage-and-billing","title":"Usage and Billing (Heroku Dev Center)","publisher":"platform","quote":"In any given month, you receive the bill for the previous month of use, not the current month.","supports":"when the final bill arrives"},{"id":"h6","url":"https://devcenter.heroku.com/articles/cloudmailin","title":"CloudMailin (Heroku Dev Center)","publisher":"platform","quote":"CloudMailin plans can be upgraded or downgraded at any time without service interruption.","supports":"changing add-on plans"},{"id":"h7","url":"https://devcenter.heroku.com/articles/cloudmailin","title":"CloudMailin (Heroku Dev Center)","publisher":"platform","quote":"Heroku will restart the app","supports":"plan changes restart the app"},{"id":"c10","url":"https://www.cloudmailin.com/legal/refund-policy","title":"Refund Policy","publisher":"vendor","quote":"billing stops at the end of your current period and you won't be charged again.","supports":"when billing stops after cancelling"},{"id":"c11","url":"https://www.cloudmailin.com/legal/refund-policy","title":"Refund Policy","publisher":"vendor","quote":"Your subscription fee is not refundable and will only be adjusted for the next billing period.","supports":"subscription fees aren't refunded"},{"id":"c12","url":"https://www.cloudmailin.com/legal/refund-policy","title":"Refund Policy","publisher":"vendor","quote":"You may downgrade or cancel your account at any time.","supports":"downgrade or cancel at any time"},{"id":"c13","url":"https://www.cloudmailin.com/terms","title":"Terms and Conditions of Service","publisher":"vendor","quote":"Any outstanding balance becomes immediately due and payable upon termination of the Terms for any reason.","supports":"an outstanding balance is due on cancelling"},{"id":"c14","url":"https://www.cloudmailin.com/legal/refund-policy","title":"Refund Policy","publisher":"vendor","quote":"If you do not cancel your account before the free trail ends you will automatically be charged.","supports":"trials convert to paid unless cancelled"},{"id":"h8","url":"https://devcenter.heroku.com/articles/cloudmailin","title":"CloudMailin (Heroku Dev Center)","publisher":"platform","quote":"You can retrive the message history archive from the dashboard before removing the add-on.","supports":"downloading message history before removing the add-on"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["The dashboard steps for cancelling a plan or deleting an account, and whether the service keeps working until the end of the paid period, aren't confirmed; CloudMailin documents cancelling on its 'Cancelling your Account or Subscription' page","Whether a cancelled paid plan drops to the free plan or closes the account isn't confirmed","How long CloudMailin keeps messages and settings after cancelling isn't stated in its Terms","How to export message history from an account billed directly by CloudMailin isn't described; Heroku's guide says the archive can be downloaded from the dashboard"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked the Terms, plans page and Heroku's CloudMailin and billing guides; the Heroku route, plans and refund terms confirmed","Added CloudMailin's Refund Policy: you can downgrade or cancel at any time, billing stops at the end of the current period, fees aren't refunded","Fees: any outstanding balance becomes due at once when you cancel (Terms)","Export: Heroku's guide says to download the message history archive from the dashboard before removing the add-on","Tips: a trial is charged automatically unless cancelled before it ends","The dashboard steps on CloudMailin's own cancellation page are still unconfirmed"]}},"page":"https://stackcut.io/cancel/cloudmailin","json":"https://stackcut.io/exits/cloudmailin.json","evidence":{"packet_revision":"3124f92924d799fa7f68769d9bfd6802d0d38d3bdcc4cacb81154a8218c92eaf","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"cloudmailin--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"cloudmailin--reseller-or-partner--r2","channel":"reseller_or_partner","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"cloudways","name":"Cloudways","category":"developer_tools","website":"https://www.cloudways.com","domains":["cloudways.com"],"summary":"Delete every server (stopping one doesn't stop billing) and remove paid add-ons, then the account owner clicks Cancel My Account under Profile, Account. A final invoice for usage follows; fees aren't refundable. Gotcha: cancelling permanently deletes all servers and data and can't be undone, so download backups first.","routes":[{"channel":"direct_web","label":"Close the account","applies_to":"Cloudways accounts with servers and add-ons (hourly usage, billed monthly)","who":"The account owner only; Cloudways Support can't cancel the account for you","method":"self_serve","start_url":null,"steps":[{"do":"Download a backup of each application and database: once the account is cancelled, data can't be recovered (only the latest local backup can be downloaded)","expect":null},{"do":"Open Servers in the top menu, select each active server, choose Delete Server and follow the on-screen instructions","expect":"a prompt to select a reason for deletion"},{"do":"Open the Grid menu, click Add-ons, then for each active add-on click Edit and select Remove Subscription","expect":null},{"do":"Click your Profile icon, then Account, scroll to the bottom and click Cancel My Account","expect":null}],"confirm_by":null,"effective":"All servers, applications and data are permanently deleted, and a cancelled account can't be restored","notice":null,"refund":"None: the Terms say fees paid are non-refundable","fees":"Billing is in arrears: a final invoice for usage up to the cancellation date arrives in the next billing cycle, and anything still owed at termination is due immediately","source_ids":["s1","s2","s3","s4","s5","s6","s7","s13","s15","s16","s17","s18","s25","s27","s28"]},{"channel":"direct_web","label":"Stop charges, keep the account","applies_to":"Cloudways accounts you want to keep open without paying","who":"The account owner","method":"self_serve","start_url":null,"steps":[{"do":"Download a full backup of each application first","expect":null},{"do":"Delete each server: stopping, pausing or leaving a server inactive doesn't stop billing","expect":null},{"do":"Deactivate any paid add-ons you aren't using","expect":null},{"do":"Expect one final invoice next month for the usage before you deleted them","expect":null}],"confirm_by":null,"effective":"Once all servers and paid add-ons are removed you aren't billed, even if the account stays open, until you launch a new server or Autonomous plan or activate add-ons","notice":null,"refund":"None: fees paid are non-refundable","fees":"One final invoice in the next month for usage before deletion","source_ids":["s8","s9","s10","s11","s12","s13","s15","s23","s24","s29"]},{"channel":"direct_web","label":"Unsubscribe from Cloudways Autonomous","applies_to":"A paid Cloudways Autonomous plan","who":"Someone signed in to the Cloudways Platform account that holds the plan (Cloudways doesn't say which roles can do it)","method":"self_serve","start_url":null,"steps":[{"do":"Back up each application first: a deleted application can be recovered within 15 days only if a backup exists","expect":null},{"do":"Log in to the Cloudways Platform, click Autonomous in the left menu, then select My Applications","expect":"all applications under your Autonomous plan"},{"do":"Click the three-dot menu next to an application and select Delete Application","expect":"a warning message and a confirmation field"},{"do":"Type DELETE and click Delete","expect":"a request to choose up to three reasons for deleting the application"},{"do":"Choose up to three reasons, click Next, answer the follow-up questions, then review your responses and click Submit","expect":null},{"do":"Repeat for every application linked to the plan; once the last one is deleted, unsubscribe from the plan","expect":null}],"confirm_by":null,"effective":"The Autonomous plan is unsubscribed immediately and its billing stops; billing continues until the plan is fully unsubscribed","notice":null,"refund":"None: the Terms say fees paid are non-refundable","fees":"Autonomous usage is charged hourly per application and billed monthly, so expect a final invoice for usage before you unsubscribed","source_ids":["s30","s31","s32","s33","s34","s35","s36","s15","s25","s37","s38"]},{"channel":"direct_web","label":"Autonomous free trial","applies_to":"A Cloudways Autonomous free trial application","who":"The account owner","method":"self_serve","start_url":null,"steps":[{"do":"Log in to the Cloudways Platform, open the application listing and click Delete Application","expect":"a box asking you to type Delete"},{"do":"Type Delete and click Delete","expect":"a message that the trial application was deleted"}],"confirm_by":"A success message says the Autonomous Trial application was deleted","effective":"Deleting the trial application ends the Autonomous trial and removes the application","notice":null,"refund":null,"fees":null,"source_ids":["s21","s22","s26"]}],"pay_less":[],"export":[{"data":"Application web files and database (local backup)","how":"Turn on Local Backups for the server (Servers, your server, Backups, Local Backups, Save Changes), then download the backup over SFTP or SCP with the server's Master Credentials from the application's local_backups folder","format":null,"limits":"Only the latest local backup is kept; older local backups are replaced automatically","source_ids":["s19","s20","s17"]}],"after_cancel":{"access_until":"Closing the account ends it straight away: servers, applications and data are deleted","data_kept":"Nothing after closing the account: all servers, applications and data are permanently deleted and the account can't be restored. A deleted Autonomous application can be recovered within 15 days if a backup exists. The Terms make you responsible for exporting your data before closing","you_lose":["All servers, applications, databases and data on the account","The account itself: to use Cloudways again you must sign up with a new email address","Autonomous applications you delete can be recovered only within 15 days, and only if a backup exists"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"Deleting a server asks you to select a reason; deleting an Autonomous application asks for up to three reasons and follow-up questions before Submit","tips":["Only the account owner can cancel; Cloudways Support can't do it for you","Stopping or pausing a server doesn't stop billing: delete it","Paid add-ons keep billing until you remove each subscription","Autonomous plans keep billing until the plan is fully unsubscribed: delete every application linked to it, then unsubscribe","Expect one more invoice after you delete everything: billing is for the previous month's usage","Cancelling deletes everything permanently: download backups first","Ending an Autonomous free trial: delete the trial application","If no servers or paid add-ons remain, an open account isn't billed"]},"sources":[{"id":"s1","url":"https://support.cloudways.com/en/articles/5119918-how-do-i-cancel-my-account","title":"How Do I Cancel My Account?","publisher":"vendor","quote":"Only the account owner can initiate account cancellation.","supports":"who can cancel"},{"id":"s2","url":"https://support.cloudways.com/en/articles/5119918-how-do-i-cancel-my-account","title":"How Do I Cancel My Account?","publisher":"vendor","quote":"Once your account is canceled, data cannot be recovered.","supports":"back up before cancelling"},{"id":"s3","url":"https://support.cloudways.com/en/articles/5119918-how-do-i-cancel-my-account","title":"How Do I Cancel My Account?","publisher":"vendor","quote":"Cancel My Account","supports":"the final button"},{"id":"s4","url":"https://support.cloudways.com/en/articles/5119918-how-do-i-cancel-my-account","title":"How Do I Cancel My Account?","publisher":"vendor","quote":"You may receive a final invoice in the next billing cycle for usage until the date of cancellation.","supports":"the final invoice"},{"id":"s5","url":"https://support.cloudways.com/en/articles/5119918-how-do-i-cancel-my-account","title":"How Do I Cancel My Account?","publisher":"vendor","quote":"All servers, applications, and data are permanently deleted due to GDPR and privacy compliance.","supports":"what cancelling deletes"},{"id":"s6","url":"https://support.cloudways.com/en/articles/5119918-how-do-i-cancel-my-account","title":"How Do I Cancel My Account?","publisher":"vendor","quote":"Canceled accounts cannot be restored","supports":"no restore"},{"id":"s7","url":"https://support.cloudways.com/en/articles/5119918-how-do-i-cancel-my-account","title":"How Do I Cancel My Account?","publisher":"vendor","quote":"to use Cloudways again, you must sign up with a new email address.","supports":"re-joining needs a new email"},{"id":"s8","url":"https://support.cloudways.com/en/articles/5119650-how-do-i-stop-my-cloudways-billing","title":"How do I stop my Cloudways billing?","publisher":"vendor","quote":"Stopping, pausing, or leaving a server inactive does not stop billing","supports":"delete servers rather than stop them"},{"id":"s9","url":"https://support.cloudways.com/en/articles/5119650-how-do-i-stop-my-cloudways-billing","title":"How do I stop my Cloudways billing?","publisher":"vendor","quote":"you will receive one final invoice in the next month","supports":"the final invoice after deleting"},{"id":"s10","url":"https://support.cloudways.com/en/articles/5119650-how-do-i-stop-my-cloudways-billing","title":"How do I stop my Cloudways billing?","publisher":"vendor","quote":"Billing resumes only when you launch a new server, Autonomous Plan OR activate add-ons.","supports":"an empty account doesn't bill"},{"id":"s11","url":"https://support.cloudways.com/en/articles/5119615-how-does-cloudways-payment-system-work","title":"How Does Cloudways Payment System Work","publisher":"vendor","quote":"Invoices are generated between the 1st and 6th of each month for the prior month's usage.","supports":"billing is in arrears"},{"id":"s12","url":"https://support.cloudways.com/en/articles/5119615-how-does-cloudways-payment-system-work","title":"How Does Cloudways Payment System Work","publisher":"vendor","quote":"To fully stop charges, remove all servers and cancel your account.","supports":"what stops the charges"},{"id":"s13","url":"https://support.cloudways.com/en/articles/5119615-how-does-cloudways-payment-system-work","title":"How Does Cloudways Payment System Work","publisher":"vendor","quote":"you will receive a final invoice for any days services were used before the cancellation date.","supports":"mid-month cancellation is billed for days used"},{"id":"s14","url":"https://www.digitalocean.com/legal/terms-of-service-agreement","title":"Terms of Service Agreement (DigitalOcean, which covers cloudways.com)","publisher":"vendor","quote":"We will periodically differentiate between our websites such as digitalocean.com and cloudways.com","supports":"these Terms cover Cloudways"},{"id":"s15","url":"https://www.digitalocean.com/legal/terms-of-service-agreement","title":"Terms of Service Agreement (DigitalOcean, which covers cloudways.com)","publisher":"vendor","quote":"Except as otherwise set forth herein or expressly agreed between the parties, any and all fees paid to us are non-refundable","supports":"no refunds"},{"id":"s16","url":"https://www.digitalocean.com/legal/terms-of-service-agreement","title":"Terms of Service Agreement (DigitalOcean, which covers cloudways.com)","publisher":"vendor","quote":"any and all fees still owed to us at the time of such termination shall be immediately due and payable","supports":"fees owed at termination"},{"id":"s17","url":"https://www.digitalocean.com/legal/terms-of-service-agreement","title":"Terms of Service Agreement (DigitalOcean, which covers cloudways.com)","publisher":"vendor","quote":"You are responsible for downloading or otherwise exporting your data prior to termination or closure of your respective Services or Account","supports":"export before closing"},{"id":"s18","url":"https://www.digitalocean.com/legal/terms-of-service-agreement","title":"Terms of Service Agreement (DigitalOcean, which covers cloudways.com)","publisher":"vendor","quote":"DigitalOcean shall have no obligation to make Services Content available upon closure of your Account, and will delete Services Content","supports":"content is deleted on closure"},{"id":"s19","url":"https://support.cloudways.com/en/articles/5123346-how-to-download-the-backup-of-your-application","title":"How to Download the Backup of Your Application","publisher":"vendor","quote":"Only the last backup will be available locally","supports":"only the latest local backup can be downloaded"},{"id":"s20","url":"https://support.cloudways.com/en/articles/5123346-how-to-download-the-backup-of-your-application","title":"How to Download the Backup of Your Application","publisher":"vendor","quote":"Older local backups are automatically replaced.","supports":"older local backups are overwritten"},{"id":"s21","url":"https://support.cloudways.com/en/articles/10935523-how-to-cancel-autonomous-trial","title":"How To Cancel Autonomous Trial","publisher":"vendor","quote":"Navigate to application listing and click on Delete Application.","supports":"where the trial is ended"},{"id":"s22","url":"https://support.cloudways.com/en/articles/10935523-how-to-cancel-autonomous-trial","title":"How To Cancel Autonomous Trial","publisher":"vendor","quote":"Deleting your trial application will also end your Autonomous Trial.","supports":"deleting the app ends the trial"},{"id":"s23","url":"https://support.cloudways.com/en/articles/5116158-guide-to-billing-at-cloudways","title":"Guide to Billing at Cloudways","publisher":"vendor","quote":"Cloudways follows an hourly billing model, where you are charged based on the number of hours your server is active.","supports":"hourly billing"},{"id":"s24","url":"https://support.cloudways.com/en/articles/5116158-guide-to-billing-at-cloudways","title":"Guide to Billing at Cloudways","publisher":"vendor","quote":"However, all usage is summarized and billed monthly.","supports":"monthly invoicing"},{"id":"s25","url":"https://support.cloudways.com/en/articles/5116158-guide-to-billing-at-cloudways","title":"Guide to Billing at Cloudways","publisher":"vendor","quote":"Charges may still appear after cancellation if there was unbilled usage before the account was closed.","supports":"charges after cancelling"},{"id":"s26","url":"https://support.cloudways.com/en/articles/10935523-how-to-cancel-autonomous-trial","title":"How To Cancel Autonomous Trial","publisher":"vendor","quote":"Your Autonomous Trial application has been successfully deleted.","supports":"the success message"},{"id":"s27","url":"https://support.cloudways.com/en/articles/5119918-how-do-i-cancel-my-account","title":"How Do I Cancel My Account?","publisher":"vendor","quote":"For each active add-on, click Edit. Select Remove Subscription to deactivate it.","supports":"removing add-ons"},{"id":"s28","url":"https://support.cloudways.com/en/articles/5119918-how-do-i-cancel-my-account","title":"How Do I Cancel My Account?","publisher":"vendor","quote":"Select a reason for deletion when prompted.","supports":"deleting a server asks for a reason"},{"id":"s29","url":"https://support.cloudways.com/en/articles/5119918-how-do-i-cancel-my-account","title":"How Do I Cancel My Account?","publisher":"vendor","quote":"If there are no active servers or resources, you will not be billed","supports":"an empty open account isn't billed"},{"id":"s30","url":"https://support.cloudways.com/en/articles/9335180-how-to-unsubscribe-from-cloudways-autonomous-plan","title":"How to Unsubscribe from Cloudways Autonomous Plan","publisher":"vendor","quote":"You must delete all applications linked to the Autonomous plan.","supports":"delete every application first"},{"id":"s31","url":"https://support.cloudways.com/en/articles/9335180-how-to-unsubscribe-from-cloudways-autonomous-plan","title":"How to Unsubscribe from Cloudways Autonomous Plan","publisher":"vendor","quote":"From the left navigation menu, click Autonomous. Select My Applications to view all applications under your Autonomous plan.","supports":"where the flow starts"},{"id":"s32","url":"https://support.cloudways.com/en/articles/9335180-how-to-unsubscribe-from-cloudways-autonomous-plan","title":"How to Unsubscribe from Cloudways Autonomous Plan","publisher":"vendor","quote":"Click the three-dot menu (⋮) next to the application. Select Delete Application.","supports":"deleting an application"},{"id":"s33","url":"https://support.cloudways.com/en/articles/9335180-how-to-unsubscribe-from-cloudways-autonomous-plan","title":"How to Unsubscribe from Cloudways Autonomous Plan","publisher":"vendor","quote":"Choose up to three reasons for deleting the application. Click Next to continue.","supports":"the reasons step"},{"id":"s34","url":"https://support.cloudways.com/en/articles/9335180-how-to-unsubscribe-from-cloudways-autonomous-plan","title":"How to Unsubscribe from Cloudways Autonomous Plan","publisher":"vendor","quote":"Billing continues until the plan is fully unsubscribed.","supports":"billing until unsubscribed"},{"id":"s35","url":"https://support.cloudways.com/en/articles/9335180-how-to-unsubscribe-from-cloudways-autonomous-plan","title":"How to Unsubscribe from Cloudways Autonomous Plan","publisher":"vendor","quote":"Your Cloudways Autonomous plan is unsubscribed immediately.","supports":"takes effect immediately"},{"id":"s36","url":"https://support.cloudways.com/en/articles/9335180-how-to-unsubscribe-from-cloudways-autonomous-plan","title":"How to Unsubscribe from Cloudways Autonomous Plan","publisher":"vendor","quote":"You can recover a deleted application within 15 days, if a backup exists.","supports":"15-day recovery window"},{"id":"s37","url":"https://support.cloudways.com/en/articles/5116158-guide-to-billing-at-cloudways","title":"Guide to Billing at Cloudways","publisher":"vendor","quote":"charges you hourly per application for the exact time your app is active","supports":"Autonomous hourly billing"},{"id":"s38","url":"https://support.cloudways.com/en/articles/9335180-how-to-unsubscribe-from-cloudways-autonomous-plan","title":"How to Unsubscribe from Cloudways Autonomous Plan","publisher":"vendor","quote":"Once the last application is deleted, you can proceed to unsubscribe from the plan","supports":"unsubscribe after the last application"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Cloudways' help pages don't say whether a confirmation email follows the account cancellation","Whether the Cancel My Account step itself asks for a reason isn't documented","Cloudways' Autonomous help article doesn't spell out the final unsubscribe click after the last application is deleted, or which account roles can unsubscribe"],"review":{"by":"stackcut-review","on":"2026-10-06","result":"fixed","notes":["Re-read every Cloudways help article and the DigitalOcean Terms the routes cite; account cancellation, stop-billing, final invoice, no-refund and data-deletion facts confirmed","Added the missing route for unsubscribing from a paid Cloudways Autonomous plan (delete every application, reasons step, unsubscribed immediately, 15-day recovery window)","Add-ons step: each add-on is removed with Edit, then Remove Subscription","Deleting a server asks for a reason: noted as the expected prompt and in retention_step","Stop-charges route: an open account with no servers or add-ons isn't billed","Export: dropped 'take a backup', which the backup article doesn't say","Cloudways help pages can't be quote-checked automatically (they block scripted reads); their quotes were confirmed by reading the pages directly"]}},"page":"https://stackcut.io/cancel/cloudways","json":"https://stackcut.io/exits/cloudways.json","evidence":{"packet_revision":"aa5bde85daeb073aa846b2220ea2e54171cdf90863d3aa5dafb8e7b6169db75b","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"cloudways--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"cloudways--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"cloudways--direct-web--r3","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"cloudways--direct-web--r4","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"cognito_forms","name":"Cognito Forms","category":"productivity","website":"https://www.cognitoforms.com","domains":["cognitoforms.com"],"summary":"An Organization Owner downgrades to the free Individual plan in Settings, Plan & Billing; a monthly downgrade takes effect at the next billing date. Payments are non-refundable. Gotcha: annual plans are non-cancelable for the 12-month term and renew unless cancelled before the renewal date.","routes":[{"channel":"direct_web","label":"Monthly plan: move to free Individual","applies_to":"Organizations on a monthly Pro, Team or Enterprise plan","who":"An Organization Owner","method":"self_serve","start_url":null,"steps":[{"do":"Find your organization's name at the top left of the sidebar and select Settings","expect":"Plan & Billing"},{"do":"Select Plan & Billing in the left-hand navigation","expect":"the plan levels, each with Change Plan"},{"do":"Find the Individual plan, click Change Plan, then click Downgrade (for another paid tier, click Change Plan, enter billing details, then click the Change Plan button at the bottom of the form)","expect":null}],"confirm_by":null,"effective":"At your next billing date: the pricing FAQ and the Terms say a monthly downgrade takes effect at the start of the next billing cycle","notice":null,"refund":"Payments are non-refundable. The help center says the unused part of the current month is credited to your account for future payments, but the Terms say there are no prorated refunds or credits for downgrades or cancellations","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s31","s33","s34"]},{"channel":"direct_web","label":"Annual plan: stop the renewal","applies_to":"Organizations on an annual plan (a 12-month commitment with a Usage Wallet)","who":"An Organization Owner","method":"self_serve","start_url":null,"steps":[{"do":"Open Settings, then Plan & Billing","expect":"Renewal Details, once the renewal date is within two months"},{"do":"Review Renewal Details (plan level, committed users and wallet target for the next 12-month term) and adjust the upcoming term","expect":null},{"do":"To end the subscription, cancel before the renewal date, or schedule a downgrade to take effect at the next renewal; the current term can't be shortened","expect":null}],"confirm_by":null,"effective":"At the end of the current 12-month term: cancelling an annual plan stops the renewal but doesn't end or shorten the active term","notice":"Cancel before the renewal date, or the annual plan renews for another 12-month term; Renewal Details appear two months before renewal","refund":"Refunds are not available under most circumstances","fees":"The full 12-month commitment applies, including users added beyond the plan during the term, even if you remove them later","source_ids":["s10","s11","s12","s13","s14","s15","s35","s36","s37"]}],"pay_less":[{"type":"free_plan","what":"The free Individual plan: unlimited forms, 100 entries a month and 1 user, with Cognito Forms branding","evidence":"documented","source_ids":["s16","s17","s4","s32"]},{"type":"downgrade","what":"Move to a cheaper paid tier (for example Team to Pro) with Change Plan in Plan & Billing; a monthly downgrade takes effect at the next billing date, and an annual plan can schedule one for the next renewal","evidence":"documented","source_ids":["s3","s5","s33","s36"]},{"type":"annual_billing","what":"Annual plans cost less than monthly billing, but they are a 12-month commitment that can't be cancelled during the term","evidence":"documented","source_ids":["s18","s10"]},{"type":"student_or_nonprofit","what":"Discounted rates on any plan level for 501(c)(3) tax-exempt organizations that aren't educational or governmental","evidence":"documented","source_ids":["s19"]}],"export":[{"data":"Form entries","how":"Click the form name in the sidebar to open its Entries page, open the Actions menu at the top right and select Export, then choose Selection, Current View or All Fields; the download starts when the export is ready, and an emailed link works for 24 hours","format":"Excel (.xlsx)","limits":"File Upload fields and signature images aren't included; exports from unsaved entry views hold up to 50,000 entries","source_ids":["s20","s21","s22","s23"]},{"data":"Files uploaded through your forms","how":"On the form's Entries page, select the entries (or all of them with the top-left checkbox), then open Actions and select Download, then Uploaded Files; an email arrives with a link to the zipped folder, available for 24 hours","format":"ZIP folder","limits":"Pro, Team and Enterprise plans only, so download before moving to Individual; up to 100 GB per download","source_ids":["s24","s25","s26","s27"]}],"after_cancel":{"access_until":"Downgrades take effect at the beginning of the next billing cycle; annual plans run to the end of the 12-month term","data_kept":"If you close the account, Cognito Forms makes reasonable commercial efforts to permanently delete it and all its data; copies may stay in residual backups for a while, and closed-account data can't be recovered","you_lose":["Paid-plan limits: the Individual plan allows 100 entries a month and 1 user","Bulk download of uploaded files, which needs Pro, Team or Enterprise","Everything in the account if you close it"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Only an Organization Owner can change the plan","Annual plans can't be cancelled mid-term: cancel before the renewal date, using the Renewal Details shown in the last two months","Download uploaded files before moving to the free plan: bulk file download needs Pro, Team or Enterprise","The Excel export leaves out file uploads and signature images","Don't promise a refund or credit: payments are non-refundable, and the Terms rule out prorated credits for downgrades even though the help center mentions one"]},"sources":[{"id":"s1","url":"https://www.cognitoforms.com/support/157/account-organizations/plans-billing/changing-your-monthly-plan","title":"Changing your monthly plan","publisher":"vendor","quote":"Organization Owners can change their organization's plan at any time.","supports":"who can change the plan"},{"id":"s2","url":"https://www.cognitoforms.com/support/157/account-organizations/plans-billing/changing-your-monthly-plan","title":"Changing your monthly plan","publisher":"vendor","quote":"Find your organization's name in the top left corner of the sidebar and select Settings.","supports":"where to start"},{"id":"s3","url":"https://www.cognitoforms.com/support/157/account-organizations/plans-billing/changing-your-monthly-plan","title":"Changing your monthly plan","publisher":"vendor","quote":"Find the plan level you want and click Change Plan.","supports":"choosing a plan"},{"id":"s4","url":"https://www.cognitoforms.com/support/157/account-organizations/plans-billing/changing-your-monthly-plan","title":"Changing your monthly plan","publisher":"vendor","quote":"If selecting the Individual plan, click Downgrade.","supports":"the Downgrade button for the free plan"},{"id":"s5","url":"https://www.cognitoforms.com/support/157/account-organizations/plans-billing/changing-your-monthly-plan","title":"Changing your monthly plan","publisher":"vendor","quote":"Otherwise, select the Change Plan button at the bottom of the form.","supports":"changing to another paid tier"},{"id":"s6","url":"https://www.cognitoforms.com/support/157/account-organizations/plans-billing/changing-your-monthly-plan","title":"Changing your monthly plan","publisher":"vendor","quote":"Select Plan & Billing in the left-hand navigation.","supports":"the Plan & Billing page"},{"id":"s7","url":"https://www.cognitoforms.com/support/157/account-organizations/plans-billing/changing-your-monthly-plan","title":"Changing your monthly plan","publisher":"vendor","quote":"a prorated amount for the time remaining in the current month will be credited back to your account.","supports":"downgrades leave account credit"},{"id":"s8","url":"https://www.cognitoforms.com/support/157/account-organizations/plans-billing/changing-your-monthly-plan","title":"Changing your monthly plan","publisher":"vendor","quote":"All plan subscription payments are non-refundable; however, you can upgrade or downgrade your subscription at any time for any reason.","supports":"no refunds"},{"id":"s9","url":"https://www.cognitoforms.com/terms","title":"Terms of Service","publisher":"vendor","quote":"take effect at the beginning of the next billing cycle following the downgrade request","supports":"when downgrades take effect"},{"id":"s10","url":"https://www.cognitoforms.com/support/1202/account-organizations/plans-billing/annual-plans","title":"Annual plans","publisher":"vendor","quote":"12-month commitment. Annual plans are non-cancelable for the length of the term.","supports":"annual plans can't be cancelled mid-term"},{"id":"s11","url":"https://www.cognitoforms.com/support/1202/account-organizations/plans-billing/annual-plans","title":"Annual plans","publisher":"vendor","quote":"Once your renewal date is within two months, Renewal Details appear automatically so you can review and adjust your upcoming term.","supports":"the Renewal Details window"},{"id":"s12","url":"https://www.cognitoforms.com/support/1202/account-organizations/plans-billing/annual-plans","title":"Annual plans","publisher":"vendor","quote":"Renewal Details show you what your annual plan will look like when it renews for another 12-month term, including plan level, committed users, and wallet target.","supports":"what Renewal Details shows"},{"id":"s13","url":"https://www.cognitoforms.com/terms","title":"Terms of Service","publisher":"vendor","quote":"Monthly subscriptions renew on a month-to-month basis, and annual subscriptions renew on a yearly basis, unless canceled before the renewal date.","supports":"auto-renewal unless cancelled before the renewal date"},{"id":"s14","url":"https://www.cognitoforms.com/terms","title":"Terms of Service","publisher":"vendor","quote":"Refunds are not available under most circumstances","supports":"no refunds"},{"id":"s15","url":"https://www.cognitoforms.com/support/1202/account-organizations/plans-billing/annual-plans","title":"Annual plans","publisher":"vendor","quote":"funds are only deducted from your Usage Wallet based on your actual monthly usage.","supports":"how the annual Usage Wallet works"},{"id":"s16","url":"https://www.cognitoforms.com/pricing","title":"Pricing","publisher":"vendor","quote":"100 entries / mo.","supports":"the free plan's entry limit"},{"id":"s17","url":"https://www.cognitoforms.com/pricing","title":"Pricing","publisher":"vendor","quote":"Unlimited forms","supports":"the free plan allows unlimited forms"},{"id":"s18","url":"https://www.cognitoforms.com/support/1202/account-organizations/plans-billing/annual-plans","title":"Annual plans","publisher":"vendor","quote":"Pay for Cognito Forms once a year at a lower rate than monthly billing","supports":"annual billing costs less"},{"id":"s19","url":"https://www.cognitoforms.com/pricing","title":"Pricing","publisher":"vendor","quote":"We offer discounted rates on any of our plan levels for non-educational, non-governmental organizations that are tax-exempt under section 501(c)(3) of the Internal Revenue Code.","supports":"the nonprofit discount"},{"id":"s20","url":"https://www.cognitoforms.com/support/77/entries/exporting-entries","title":"Exporting entries","publisher":"vendor","quote":"Click the form name in the sidebar to open the Entries page","supports":"where exporting starts"},{"id":"s21","url":"https://www.cognitoforms.com/support/77/entries/exporting-entries","title":"Exporting entries","publisher":"vendor","quote":"Open the Actions menu in the top right toolbar and select Export","supports":"the Export step"},{"id":"s22","url":"https://www.cognitoforms.com/support/77/entries/exporting-entries","title":"Exporting entries","publisher":"vendor","quote":"The Excel export will not include File Upload fields or Signature field images","supports":"what the export leaves out, and the format"},{"id":"s23","url":"https://www.cognitoforms.com/support/77/entries/exporting-entries","title":"Exporting entries","publisher":"vendor","quote":"Exports from unsaved entry views can contain up to 50,000 entries","supports":"the export size limit"},{"id":"s24","url":"https://www.cognitoforms.com/support/385/entries/downloading-files","title":"Downloading files","publisher":"vendor","quote":"This feature is available to organizations on the Pro, Team, and Enterprise plans.","supports":"bulk file download needs a paid plan"},{"id":"s25","url":"https://www.cognitoforms.com/support/385/entries/downloading-files","title":"Downloading files","publisher":"vendor","quote":"Open the Actions menu in the top right toolbar and select Download > Uploaded Files.","supports":"how to download uploaded files"},{"id":"s26","url":"https://www.cognitoforms.com/support/385/entries/downloading-files","title":"Downloading files","publisher":"vendor","quote":"Once your files are ready, you will receive an email notification containing a link to download the zipped folder.","supports":"the zipped folder arrives by email"},{"id":"s27","url":"https://www.cognitoforms.com/support/385/entries/downloading-files","title":"Downloading files","publisher":"vendor","quote":"The maximum file download size is 100 GB.","supports":"the download size limit"},{"id":"s28","url":"https://www.cognitoforms.com/terms","title":"Terms of Service","publisher":"vendor","quote":"we will make reasonable commercial efforts to permanently delete your account and all the data associated with it","supports":"what closing the account deletes"},{"id":"s29","url":"https://www.cognitoforms.com/terms","title":"Terms of Service","publisher":"vendor","quote":"we cannot recover your data once you have closed your account.","supports":"closed-account data can't be recovered"},{"id":"s30","url":"https://www.cognitoforms.com/terms","title":"Terms of Service","publisher":"vendor","quote":"You can close your account at any time for any reason","supports":"closing the account"},{"id":"s31","url":"https://www.cognitoforms.com/support/157/account-organizations/plans-billing/changing-your-monthly-plan","title":"Changing your monthly plan","publisher":"vendor","quote":"These credits will be automatically applied to future subscription payments.","supports":"how downgrade credit is used"},{"id":"s32","url":"https://www.cognitoforms.com/pricing","title":"Pricing","publisher":"vendor","quote":"1 user","supports":"the free plan's user limit"},{"id":"s33","url":"https://www.cognitoforms.com/pricing","title":"Pricing (FAQ)","publisher":"vendor","quote":"If you're on a monthly plan, a downgrade takes effect at your next billing date.","supports":"when a monthly downgrade takes effect"},{"id":"s34","url":"https://www.cognitoforms.com/terms","title":"Terms of Service","publisher":"vendor","quote":"Cognito Forms does not provide prorated refunds or credits for downgrades, cancellations, or unused subscription time during an active billing period.","supports":"no prorated refunds or credits"},{"id":"s35","url":"https://www.cognitoforms.com/terms","title":"Terms of Service","publisher":"vendor","quote":"Canceling an Annual Plan prevents renewal at the end of the current subscription term but does not terminate or shorten the active subscription term.","supports":"cancelling an annual plan stops the renewal only"},{"id":"s36","url":"https://www.cognitoforms.com/pricing","title":"Pricing (FAQ)","publisher":"vendor","quote":"If you're on an annual plan, you can schedule a downgrade to take effect at your next renewal.","supports":"annual downgrades are scheduled for renewal"},{"id":"s37","url":"https://www.cognitoforms.com/support/1202/account-organizations/plans-billing/annual-plans","title":"Annual plans","publisher":"vendor","quote":"Additional users beyond what's included in your subscription plan are committed for the rest of the term, even if you later remove them.","supports":"extra users are committed for the term"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["The steps for deleting an organization or closing the account are in Cognito Forms' help article \"Deleting an organization\" and aren't covered here","The exact controls for cancelling an annual plan, or scheduling its downgrade, at renewal aren't described on Cognito Forms' annual plans page or pricing FAQ","Cognito Forms' help center says a downgrade credits the rest of the current month to your account, while its Terms say there are no prorated refunds or credits for downgrades or cancellations; which applies isn't spelled out","Whether Cognito Forms sends a confirmation email after a downgrade isn't documented"],"review":{"by":"stackcut-review","on":"2026-10-06","result":"fixed","notes":["Corrected the free-plan step: click Change Plan on the Individual plan, then Downgrade","Monthly downgrades take effect at the next billing date (pricing FAQ and Terms agree); removed the timing conflict note","Added the Terms' rule of no prorated refunds or credits for downgrades, which conflicts with the help center's account credit; dropped the credit claim from the summary and tips","Annual route: cancelling stops the renewal but doesn't shorten the term; downgrades can be scheduled for the next renewal; extra users stay committed for the term","Dropped an unsourced claim that forms stay on the free plan; added the 24-hour download links"]}},"page":"https://stackcut.io/cancel/cognito_forms","json":"https://stackcut.io/exits/cognito_forms.json","evidence":{"packet_revision":"fcc10ab5101144a96c23c4155fabedecf08c65b26aa4fed7f6c40cba890d7995","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"cognito-forms--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"cognito-forms--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"connecteam","name":"Connecteam","category":"business_finance","website":"https://connecteam.com","domains":["connecteam.com"],"summary":"The account owner clicks the avatar, then Settings, Billing, and selects cancel my subscription; it ends with the billing period. Gotcha: yearly plans renew automatically unless you cancel at least 60 days before they expire, and refunds only apply to yearly plans cancelled in their first 30 days.","routes":[{"channel":"direct_web","label":"Monthly plans","applies_to":"Connecteam paid plans billed monthly","who":"The account owner (only owners can cancel)","method":"self_serve","start_url":null,"steps":[{"do":"Export any data you need first (Excel or PDF)","expect":null},{"do":"Click your avatar at the top right of the dashboard, go to Settings, then Billing","expect":"cancel my subscription"},{"do":"Select cancel my subscription","expect":null},{"do":"If the cancel option isn't available, reach out to support with the chat bubble at the bottom right of the screen","expect":null}],"confirm_by":null,"effective":"At the end of the current monthly term: you can use the account until the billing cycle ends and aren't charged after that","notice":"Cancel before the next monthly renewal: subscriptions renew automatically by default","refund":"None for monthly plans","fees":"Cancelling doesn't affect payment obligations that already exist","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s12","s13"]},{"channel":"direct_web","label":"Yearly plans","applies_to":"Connecteam paid plans billed yearly","who":"The account owner (only owners can cancel)","method":"self_serve","start_url":null,"steps":[{"do":"Note your plan's expiry date: the Terms need your cancellation at least 60 days before it, or the plan renews automatically","expect":null},{"do":"Export any data you need first (Excel or PDF): a refund blocks access to the account","expect":null},{"do":"Click your avatar at the top right, go to Settings, then Billing, and select cancel my subscription","expect":null},{"do":"If the cancel option isn't available, contact support with the chat bubble at the bottom right of the screen","expect":null}],"confirm_by":null,"effective":"At the end of your billing period; a full refund blocks access to the account at once","notice":"At least 60 days before the yearly subscription expires; otherwise it renews automatically","refund":"Cancel within the first 30 days for a prorated refund of the prepaid remaining months; after that, fees are non-refundable","fees":"Cancelling doesn't affect payment obligations that already exist","source_ids":["s1","s2","s3","s4","s5","s9","s10","s11","s12","s13","s14","s28","s29"]},{"channel":"direct_web","label":"By email","applies_to":"Connecteam paid plans, monthly or yearly, cancelled in writing instead of in the app","who":"The customer, or an authorized representative","method":"email","start_url":null,"steps":[{"do":"Email support@connecteam.com asking to cancel the subscription. For a yearly plan, send it at least 60 days before the plan expires","expect":null}],"confirm_by":null,"effective":"The subscription doesn't renew at the end of its term, provided a yearly plan's cancellation arrives at least 60 days before it expires","notice":"Yearly plans: at least 60 days before the subscription expires; otherwise it renews for another term of the same length","refund":"Yearly plans cancelled within the first 30 days get a prorated refund of the prepaid remaining term; otherwise fees are non-refundable","fees":"Cancelling doesn't affect payment obligations that already exist","source_ids":["s30","s31","s10","s11","s28"]}],"pay_less":[{"type":"free_plan","what":"The Small Business plan is free for life for up to 10 users (active and archived together), with no more than 1 Time Clock and 1 Job Schedule; you may need to remove excess users before it can be activated","evidence":"documented","source_ids":["s15","s16","s17","s18"]},{"type":"seat_reduction","what":"Remove paid seats you don't use: avatar, Settings, Billing tab, then Remove seats under Number of seats in your plan. Archived or deleted users keep billing until you remove their seats","evidence":"documented","source_ids":["s19","s20","s21"]},{"type":"annual_billing","what":"A yearly plan costs the same as 10 months of monthly billing, but it renews unless cancelled at least 60 days before expiry","evidence":"documented","source_ids":["s22","s10"]}],"export":[{"data":"Any important account data","how":"Export it before cancelling","format":"Excel or PDF","limits":"After the subscription or account ends, Connecteam has no obligation to keep, export or recover your content","source_ids":["s8","s26"]}],"after_cancel":{"access_until":"The end of your billing period; immediately if you cancel with a full refund","data_kept":"No retention period is documented: after the account or subscription ends you may lose access to your content, and Connecteam has no obligation to keep, export or recover it","you_lose":["Use of the account once the billing cycle ends (at once, if refunded)","Your team's content, which Connecteam needn't keep or export after the subscription ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Only the account owner can cancel in the app; the Terms also accept a cancellation emailed to support@connecteam.com","Yearly plans need cancellation at least 60 days before they expire, under the Terms","A yearly plan that renews keeps its price but not any first-term discount","Archived or deleted users still bill until you remove the paid seats in Billing","A refund blocks access at once: export your data first","If the cancel option is missing, use the chat bubble to reach support"]},"sources":[{"id":"s1","url":"https://help.connecteam.com/en/articles/5738842-how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"only owners can cancel a subscription","supports":"who can cancel"},{"id":"s2","url":"https://help.connecteam.com/en/articles/5738842-how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"click on your avatar on the top right > go to settings > billing and select cancel my subscription","supports":"the cancel steps"},{"id":"s3","url":"https://help.connecteam.com/en/articles/5738842-how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"The cancelation will take effect at the end of your billing period, meaning you will be able to use your account until your billing cycle ends","supports":"when it takes effect"},{"id":"s4","url":"https://help.connecteam.com/en/articles/5738842-how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"you will no longer be charged as soon as your billing cycle ends","supports":"charges stop at the end of the cycle"},{"id":"s5","url":"https://help.connecteam.com/en/articles/5738842-how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"reach out to support using the chat bubble at the bottom right of your screen","supports":"cancelling through support"},{"id":"s6","url":"https://help.connecteam.com/en/articles/5828460-subscriptions-cancellations-refunds-and-plan-changes","title":"Subscriptions, Cancellations, Refunds and Plan Changes","publisher":"vendor","quote":"Your subscription will be canceled at the end of the current monthly term.","supports":"monthly plans end with the term"},{"id":"s7","url":"https://help.connecteam.com/en/articles/5828460-subscriptions-cancellations-refunds-and-plan-changes","title":"Subscriptions, Cancellations, Refunds and Plan Changes","publisher":"vendor","quote":"No refund is provided","supports":"no refund on monthly plans"},{"id":"s8","url":"https://help.connecteam.com/en/articles/5828460-subscriptions-cancellations-refunds-and-plan-changes","title":"Subscriptions, Cancellations, Refunds and Plan Changes","publisher":"vendor","quote":"Before canceling, make sure to export any important data (Excel or PDF).","supports":"export before cancelling"},{"id":"s9","url":"https://help.connecteam.com/en/articles/5828460-subscriptions-cancellations-refunds-and-plan-changes","title":"Subscriptions, Cancellations, Refunds and Plan Changes","publisher":"vendor","quote":"Cancel within the first 30 days and receive a prorated refund for the remaining months of your plan.","supports":"the yearly refund window"},{"id":"s10","url":"https://connecteam.com/terms-conditions/","title":"Connecteam Terms and Conditions","publisher":"vendor","quote":"in the case of an annual subscription, within no less than 60 days prior to its expiration","supports":"the 60-day notice for yearly plans"},{"id":"s11","url":"https://connecteam.com/terms-conditions/","title":"Connecteam Terms and Conditions","publisher":"vendor","quote":"cancellation of a yearly subscription within the first 30 days of the subscription will entitle the Customer to a prorated refund of amounts that were prepaid","supports":"the yearly refund in the Terms"},{"id":"s12","url":"https://connecteam.com/terms-conditions/","title":"Connecteam Terms and Conditions","publisher":"vendor","quote":"subscription includes an automatic renewal by default, in order to ensure that You will not experience any interruption of Services.","supports":"auto-renewal"},{"id":"s13","url":"https://connecteam.com/terms-conditions/","title":"Connecteam Terms and Conditions","publisher":"vendor","quote":"cancellation does not affect any existing payment obligations","supports":"existing obligations remain"},{"id":"s14","url":"https://help.connecteam.com/en/articles/5828460-subscriptions-cancellations-refunds-and-plan-changes","title":"Subscriptions, Cancellations, Refunds and Plan Changes","publisher":"vendor","quote":"Canceling your account and receiving a full refund will block access to your account.","supports":"a refund ends access"},{"id":"s15","url":"https://help.connecteam.com/en/articles/6410944-the-small-business-plan","title":"The Small Business Plan","publisher":"vendor","quote":"Free access for Life, with no expiration date.","supports":"the free plan"},{"id":"s16","url":"https://help.connecteam.com/en/articles/6410944-the-small-business-plan","title":"The Small Business Plan","publisher":"vendor","quote":"Adding up to 10 users, a sum of active and archived.","supports":"the free plan's user limit"},{"id":"s17","url":"https://help.connecteam.com/en/articles/6410944-the-small-business-plan","title":"The Small Business Plan","publisher":"vendor","quote":"no more than 1 Time Clock and 1 Job Schedule","supports":"the free plan's feature limit"},{"id":"s18","url":"https://help.connecteam.com/en/articles/6410944-the-small-business-plan","title":"The Small Business Plan","publisher":"vendor","quote":"Adjustments, such as removing excess users, may be required before activation.","supports":"removing users before moving to free"},{"id":"s19","url":"https://help.connecteam.com/en/articles/8343725-seat-pricing","title":"Seat Pricing","publisher":"vendor","quote":"Access your Settings by clicking your name avatar at the top right corner of your dashboard. Click on the Billing tab.","supports":"where seats are managed"},{"id":"s20","url":"https://help.connecteam.com/en/articles/8343725-seat-pricing","title":"Seat Pricing","publisher":"vendor","quote":"Under 'Number of seats in your plan', click on 'Remove seats'","supports":"the Remove seats step"},{"id":"s21","url":"https://help.connecteam.com/en/articles/8343725-seat-pricing","title":"Seat Pricing","publisher":"vendor","quote":"If you have additional paid seats and decide to archive or delete users, you will continue to be billed for those seats until you manually remove them from your account.","supports":"archived users still bill"},{"id":"s22","url":"https://help.connecteam.com/en/articles/2598444-yearly-plans-with-connecteam","title":"Yearly Plans with Connecteam","publisher":"vendor","quote":"equivalent to paying for 10 months on a monthly subscription","supports":"the yearly saving"},{"id":"s26","url":"https://connecteam.com/terms-conditions/","title":"Connecteam Terms and Conditions","publisher":"vendor","quote":"Connecteam will have no obligation to maintain, export, recover, produce, or provide copies of User Content","supports":"data after the subscription ends"},{"id":"s27","url":"https://connecteam.com/terms-conditions/","title":"Connecteam Terms and Conditions","publisher":"vendor","quote":"Following any expiration or termination of the Customer Account or subscription, Customer may lose access to User Content","supports":"losing access to content"},{"id":"s28","url":"https://connecteam.com/terms-conditions/","title":"Connecteam Terms and Conditions","publisher":"vendor","quote":"Except as expressly provided in these Terms, Fees are non-refundable","supports":"fees are non-refundable"},{"id":"s29","url":"https://help.connecteam.com/en/articles/2598444-yearly-plans-with-connecteam","title":"Yearly Plans with Connecteam","publisher":"vendor","quote":"30-day prorated refund policy","supports":"the yearly refund"},{"id":"s30","url":"https://connecteam.com/terms-conditions/","title":"Connecteam Terms and Conditions","publisher":"vendor","quote":"Except as set forth otherwise, subscriptions can be canceled at any time, either via email to","supports":"cancelling by email (the link goes to support@connecteam.com) or in the platform"},{"id":"s31","url":"https://connecteam.com/terms-conditions/","title":"Connecteam Terms and Conditions","publisher":"vendor","quote":"if Customer (by itself or via an authorized representative) does not send us a notification of subscription cancellation","supports":"who may send the cancellation, and that without it the plan renews"},{"id":"s32","url":"https://connecteam.com/terms-conditions/","title":"Connecteam Terms and Conditions","publisher":"vendor","quote":"at the same price (subject to applicable tax changes and excluding any discount or other benefits provided for the initial term)","supports":"renewals don't keep first-term discounts"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Connecteam doesn't say whether a confirmation email is sent after you cancel, in the app or by email","Whether a cancelled account moves to the free Small Business plan, and how to switch to it, isn't documented","How to move to a cheaper paid plan isn't documented: Connecteam's plan-changes article covers only upgrades","Connecteam's help pages don't mention billing through the Apple App Store or Google Play","How to delete the Connecteam account itself isn't covered in Connecteam's cancellation articles"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked both routes against Connecteam's cancel and plan-changes articles and its Terms: owner-only cancelling, end-of-period timing, the 60-day yearly notice and the 30-day yearly refund are confirmed","Added an email route: the Terms say subscriptions can be cancelled by email or in the platform; the email link goes to support@connecteam.com (s30, s31). This settles how the 60-day notice can be sent","Removed the downgrade item: the 'unused time is credited' and 3-day credit rules apply to upgrades in Connecteam's article, which doesn't document downgrading","Added a tip that renewals don't keep first-term discounts (s32); dropped an unsupported 'keep their reply' step"]}},"page":"https://stackcut.io/cancel/connecteam","json":"https://stackcut.io/exits/connecteam.json","evidence":{"packet_revision":"e2813c3f6113e42f854687b34de51476182a0a6ed2a79f61d51a5191e916e416","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"connecteam--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"connecteam--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"connecteam--direct-web--r3","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"constant_contact","name":"Constant Contact","category":"marketing_sales","website":"https://www.constantcontact.com","domains":["constantcontact.com"],"summary":"Cancel in account settings (Billing tab, then Manage plan), in the mobile app, or by calling Billing Support at 855-229-5506. It takes effect at your next billing date. Prepayments aren't refunded, and data is only guaranteed for 30 days, so export your contacts first.","routes":[{"channel":"direct_web","applies_to":"Constant Contact plans billed by Constant Contact. Some accounts can't cancel online because of their status or plan type: those cancel by phone","who":"The account owner (only the owner can manage billing)","method":"self_serve","start_url":null,"steps":[{"do":"Sign in, open your account settings and click the Billing tab","expect":"Manage plan"},{"do":"Scroll down, click Manage plan, then follow the prompts on screen to cancel","expect":"Undo cancellation, shown until the scheduled cancellation date"},{"do":"If there is no online option, call Billing Support at 855-229-5506 (US/Canada toll-free), 0808 234 0945 (UK) or +1 781-472-8120 (outside US/Canada), with your username and reason ready","expect":null}],"confirm_by":"Online: an Undo cancellation option until the scheduled date. By phone: a confirmation email to your main account email address within 24 hours","effective":"Cancelled as of your next billing date; you can keep using the account until then","notice":"Cancel before your next billing date to avoid the next charge","refund":"No refunds for fees paid except as the terms state; prepayments are non-refundable even if you cancel before the end of the term","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s22","s23","s25","s27"]},{"channel":"direct_app","applies_to":"Accounts managed in the Constant Contact mobile app on iPhone or Android","who":"The account holder, signed in to the app","method":"self_serve","start_url":null,"steps":[{"do":"In the app, tap the Account tab, then Profile (on Android, tap to expand the menu, then Account, then Profile)","expect":"Delete account"},{"do":"Scroll down and tap Delete account; if you have an active subscription, tap Continue","expect":"a box to confirm cancelling the subscription and the account"},{"do":"Check the box, tap Continue, select a reason, then tap Confirm cancellation","expect":null}],"confirm_by":null,"effective":"The subscription is cancelled, and the account is cancelled after that subscription ends","notice":null,"refund":"Prepayments are non-refundable even if you cancel before the end of the term","fees":null,"source_ids":["s1","s6","s9","s10","s11","s12"]}],"pay_less":[{"type":"pause","what":"Pause (suspend) the account for a small monthly fee: contacts, campaigns, reports and sign-up forms are kept, but you can't send emails, and add-ons such as SMS or Inbox Preview are cancelled. Only the account owner can pause, from Billing, then Manage plan","evidence":"documented","source_ids":["s16","s17","s28","s29"]},{"type":"downgrade","what":"Change to a lower plan that matches the features you use","evidence":"documented","source_ids":["s15"]},{"type":"annual_billing","what":"Prepay 6 or 12 months for 10% or 15% off each month (prepayments are non-refundable)","evidence":"documented","source_ids":["s24","s6"]},{"type":"student_or_nonprofit","what":"Nonprofits get 20% off when prepaying 6 months or 30% off when prepaying 12 months; there is no discount on monthly billing","evidence":"documented","source_ids":["s18"]}],"export":[{"data":"Contact lists and segments","how":"On the Lists and segments page, click the three dots next to a list or segment, choose Export, select the fields, then click Export","format":"CSV or Excel","limits":"The finished download stays on the Import and Export Activity page for 7 days","source_ids":["s19","s20"]}],"after_cancel":{"access_until":"Your next billing date","data_kept":"Constant Contact only guarantees to store the account and data for 30 days; after that, an inactive account's contacts and content may be permanently deleted","you_lose":["Access to all your contacts, campaigns and reporting data","Images and documents hosted in your account","Active automations, add-ons and connected integrations","New sign-ups from list-growth tools are no longer captured"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The mobile app asks you to select a reason before Confirm cancellation, and Billing Support asks for your reason by phone","tips":["Only the account owner can manage billing, so only the owner can cancel online","If Manage plan shows no cancel option, the account can't be cancelled online: call Billing Support","Marketing Manager and Marketing Advisor services have contracts: cancel them through your service agent","Even after the account is closed, never email contacts on your Unsubscribed list unless they opt in again"]},"sources":[{"id":"s1","url":"https://knowledgebase.constantcontact.com/articles/KnowledgeBase/39846-Cancel-an-Account","title":"Cancel an Account","publisher":"vendor","quote":"you can do so online through your account settings, through our mobile app, or by calling our Billing Support team.","supports":"the ways to cancel"},{"id":"s2","url":"https://knowledgebase.constantcontact.com/articles/KnowledgeBase/39846-Cancel-an-Account","title":"Cancel an Account","publisher":"vendor","quote":"Access your account settings. Click the Billing tab. Scroll down the page and click Manage plan.","supports":"the online cancel steps"},{"id":"s3","url":"https://knowledgebase.constantcontact.com/articles/KnowledgeBase/39846-Cancel-an-Account","title":"Cancel an Account","publisher":"vendor","quote":"Follow the prompts on the screen to continue canceling your account.","supports":"the last online step"},{"id":"s4","url":"https://knowledgebase.constantcontact.com/articles/KnowledgeBase/39846-Cancel-an-Account","title":"Cancel an Account","publisher":"vendor","quote":"Your Constant Contact account will be canceled as of your next billing date. You can continue using your account until the specified cancellation date.","supports":"when the cancellation takes effect"},{"id":"s5","url":"https://knowledgebase.constantcontact.com/articles/KnowledgeBase/39846-Cancel-an-Account","title":"Cancel an Account","publisher":"vendor","quote":"If you wish to keep your account active, click Undo cancellation before the scheduled cancellation date.","supports":"what shows after an online cancel"},{"id":"s6","url":"https://knowledgebase.constantcontact.com/articles/KnowledgeBase/39846-Cancel-an-Account","title":"Cancel an Account","publisher":"vendor","quote":"Prepayments are non-refundable, even if you choose to cancel before the end of your billing term.","supports":"the refund policy for prepayments"},{"id":"s7","url":"https://knowledgebase.constantcontact.com/articles/KnowledgeBase/39846-Cancel-an-Account","title":"Cancel an Account","publisher":"vendor","quote":"US/Canada toll-free: 855-229-5506","supports":"the Billing Support phone number"},{"id":"s8","url":"https://knowledgebase.constantcontact.com/articles/KnowledgeBase/39846-Cancel-an-Account","title":"Cancel an Account","publisher":"vendor","quote":"be sure to contact us before your next billing date. After your call, we'll send a confirmation email to your main account email address within 24 hours.","supports":"the notice needed and how a phone cancel is confirmed"},{"id":"s9","url":"https://knowledgebase.constantcontact.com/articles/KnowledgeBase/39846-Cancel-an-Account","title":"Cancel an Account","publisher":"vendor","quote":"Tap the Account tab. Tap Profile. Scroll down and tap Delete account.","supports":"the mobile app cancel steps (iPhone)"},{"id":"s10","url":"https://knowledgebase.constantcontact.com/articles/KnowledgeBase/39846-Cancel-an-Account","title":"Cancel an Account","publisher":"vendor","quote":"Tap to expand the menu, then tap Account. In the settings menu, tap on Profile.","supports":"the first app steps on Android"},{"id":"s11","url":"https://knowledgebase.constantcontact.com/articles/KnowledgeBase/39846-Cancel-an-Account","title":"Cancel an Account","publisher":"vendor","quote":"Check the box to confirm the cancellation of your subscription and the cancellation of your account after that subscription ends.","supports":"what the app cancel does"},{"id":"s12","url":"https://knowledgebase.constantcontact.com/articles/KnowledgeBase/39846-Cancel-an-Account","title":"Cancel an Account","publisher":"vendor","quote":"Select the reason for the cancellation. Tap Confirm cancellation.","supports":"the final app steps and the reason prompt"},{"id":"s13","url":"https://knowledgebase.constantcontact.com/articles/KnowledgeBase/39846-Cancel-an-Account","title":"Cancel an Account","publisher":"vendor","quote":"You'll lose access to all your contacts, campaigns, and reporting data.","supports":"what you lose"},{"id":"s14","url":"https://knowledgebase.constantcontact.com/articles/KnowledgeBase/39846-Cancel-an-Account","title":"Cancel an Account","publisher":"vendor","quote":"We can only guarantee to store your account and data for 30 days.","supports":"how long data is kept"},{"id":"s15","url":"https://knowledgebase.constantcontact.com/articles/KnowledgeBase/39846-Cancel-an-Account","title":"Cancel an Account","publisher":"vendor","quote":"If your marketing needs have changed, you can downgrade your plan to better align with the features you're using.","supports":"downgrading instead of cancelling"},{"id":"s16","url":"https://knowledgebase.constantcontact.com/articles/KnowledgeBase/39846-Cancel-an-Account","title":"Cancel an Account","publisher":"vendor","quote":"For a low monthly fee, you'll keep all your hard work—your contacts, campaigns, and reporting data—safe and sound for when you return.","supports":"pausing instead of cancelling"},{"id":"s17","url":"https://knowledgebase.constantcontact.com/email-digital-marketing/articles/KnowledgeBase/53400-Pause-or-unpause-your-Constant-Contact-account","title":"Pause or unpause your Constant Contact account","publisher":"vendor","quote":"Only the Account Owner can pause the account.","supports":"who can pause"},{"id":"s18","url":"https://knowledgebase.constantcontact.com/email-digital-marketing/articles/KnowledgeBase/5374-non-profit-discount-and-sales-tax-exemption-information","title":"Non-profit discount and sales tax exemption information","publisher":"vendor","quote":"A nonprofit organization can receive a 20% discount off our standard pricing when prepaying for 6 months, or a 30% discount when prepaying for 12 months.","supports":"the nonprofit discount"},{"id":"s19","url":"https://knowledgebase.constantcontact.com/email-digital-marketing/articles/KnowledgeBase/37424-Select-contact-lists-to-export-into-a-spreadsheet?lang=en_US","title":"Export a contact list or segment","publisher":"vendor","quote":"Create a backup file of a specific contact list or segment by exporting it as a downloadable CSV file or Excel spreadsheet","supports":"what can be exported, and the format"},{"id":"s20","url":"https://knowledgebase.constantcontact.com/email-digital-marketing/articles/KnowledgeBase/37424-Select-contact-lists-to-export-into-a-spreadsheet?lang=en_US","title":"Export a contact list or segment","publisher":"vendor","quote":"The completed download is available on the Import and Export Activity page for 7 days after you export the data","supports":"the export time limit"},{"id":"s21","url":"https://knowledgebase.constantcontact.com/articles/KnowledgeBase/39846-Cancel-an-Account","title":"Cancel an Account","publisher":"vendor","quote":"Even after you close your account, you must not email any contacts on your Constant Contact Unsubscribed list unless they explicitly opt in again.","supports":"the unsubscribe tip"},{"id":"s22","url":"https://community.constantcontact.com/faqs/post/billing-faq-dhC9WdWOtCTI0bc","title":"Billing FAQ (official FAQ posted by Constant Contact's community admin, revised April 7, 2026)","publisher":"vendor","quote":"Remember, only your account's owner can access and manage the account's full billing details.","supports":"who can cancel online"},{"id":"s23","url":"https://community.constantcontact.com/faqs/post/billing-faq-dhC9WdWOtCTI0bc","title":"Billing FAQ (official FAQ posted by Constant Contact's community admin, revised April 7, 2026)","publisher":"vendor","quote":"Please keep in mind that some accounts may not have the online option available due to the account status or plan type.","supports":"some accounts must cancel by phone"},{"id":"s24","url":"https://community.constantcontact.com/faqs/post/billing-faq-dhC9WdWOtCTI0bc","title":"Billing FAQ (official FAQ posted by Constant Contact's community admin, revised April 7, 2026)","publisher":"vendor","quote":"The discounts are 10% and 15% off per month, or 20% and 30% off if your account is set up for non-profit status, respectively.","supports":"prepayment discounts"},{"id":"s25","url":"https://www.constantcontact.com/cancel/account","title":"Cancel Your Account","publisher":"vendor","quote":"Except as specifically set forth herein or on the Site, there are no refunds for any fees paid.","supports":"the general refund policy"},{"id":"s26","url":"https://community.constantcontact.com/faqs/post/billing-faq-dhC9WdWOtCTI0bc","title":"Billing FAQ (official FAQ posted by Constant Contact's community admin, revised April 7, 2026)","publisher":"vendor","quote":"Marketing Manager and Marketing Advisor services, either have contracts or have particular ways their teams manage billing elements, and require contacting your service agent to cancel the service.","supports":"contract services are cancelled through the service agent"},{"id":"s27","url":"https://knowledgebase.constantcontact.com/articles/KnowledgeBase/39846-Cancel-an-Account","title":"Cancel an Account","publisher":"vendor","quote":"UK toll-free: 0808 234 0945 Outside US/Canada: +1 781-472-8120","supports":"the UK and international Billing Support numbers"},{"id":"s28","url":"https://knowledgebase.constantcontact.com/email-digital-marketing/articles/KnowledgeBase/53400-Pause-or-unpause-your-Constant-Contact-account","title":"Pause or unpause your Constant Contact account","publisher":"vendor","quote":"Any add-ons you've purchased, such as SMS or Inbox Preview, will automatically be canceled upon suspending your account.","supports":"pausing cancels add-ons"},{"id":"s29","url":"https://knowledgebase.constantcontact.com/email-digital-marketing/articles/KnowledgeBase/53400-Pause-or-unpause-your-Constant-Contact-account","title":"Pause or unpause your Constant Contact account","publisher":"vendor","quote":"Click the Billing tab. Scroll down the page and click Manage plan.","supports":"where to pause"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["What the online cancel prompts show after Manage plan (reason, offers) is not documented","Billing Support phone hours are not stated on the cancel pages","The pause price is described only as a small monthly fee, not a figure"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Added the pause gotcha: add-ons such as SMS or Inbox Preview are cancelled when you pause (and cited the pause steps)","Cited the UK and outside-US/Canada Billing Support numbers"]}},"page":"https://stackcut.io/cancel/constant_contact","json":"https://stackcut.io/exits/constant_contact.json","evidence":{"packet_revision":"16377f2895fe938cb0b1153ef7ea340b4f38a02a650ea1127220d0ba589aed33","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"constant-contact--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"constant-contact--direct-app--r2","channel":"direct_app","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"contentful","name":"Contentful","category":"developer_tools","website":"https://www.contentful.com","domains":["contentful.com"],"summary":"An organization owner or admin opens the Organization subscription page, clicks Change plan, selects Free, then Downgrade and Cancel plan. Billing stops at once; the organization moves to Free when the billing period ends. Gotcha: fees aren't refunded, and plans you can't change in the app need a support ticket.","routes":[{"channel":"direct_web","label":"Self-service plans","applies_to":"Self-service paid plans such as Lite, managed in the Contentful web app","who":"An organization owner or organization administrator","method":"self_serve","start_url":"https://app.contentful.com","steps":[{"do":"Log in to the Contentful web app, click the environment switcher, click the organization name and select Organization settings & subscriptions","expect":"Subscription overview"},{"do":"On the Organization subscription page, click Change plan","expect":null},{"do":"Select the Free plan and click Downgrade","expect":"Cancellation in progress"},{"do":"In the Cancellation in progress window, click Cancel plan","expect":null}],"confirm_by":"A Cancellation in progress banner appears at the top of the Subscription page, and a cancellation email is sent to the organization owner","effective":"Recurring billing stops immediately; the organization moves to the Free plan at the end of the current billing period","notice":null,"refund":"Fees paid are non-refundable, and payment obligations aren't pro-rated for partial months","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s23"]},{"channel":"sales_contract","label":"Enterprise and other plans","applies_to":"Subscriptions you can't cancel from the web app, such as Enterprise (custom-priced) plans under a service order","who":"The customer, by filing a ticket with Contentful Support","method":"form","start_url":"https://www.contentful.com/support/","steps":[{"do":"File a ticket with Contentful Support asking to cancel your subscription","expect":null}],"confirm_by":null,"effective":null,"notice":"Set by your service order, which overrides the public Terms where they differ","refund":"Fees paid are non-refundable, payment obligations aren't pro-rated for partial months, and no refund is due on termination","fees":null,"source_ids":["s12","s10","s22","s24"]}],"pay_less":[{"type":"free_plan","what":"The Free plan costs $0 and uses hard caps instead of overage charges; it is meant for personal projects, hack weeks or a local non-profit, not commercial use","evidence":"documented","source_ids":["s13","s14","s25"]},{"type":"seat_reduction","what":"Cancel space licenses you no longer need: in Organization settings & subscriptions, open the Subscription tab, click the three-dot icon next to the space in the Space licenses table and select Cancel subscription","evidence":"documented","source_ids":["s16","s17","s18"]}],"export":[{"data":"Space content: entries, assets, content model, locales, tags, webhooks, roles, releases, workflows and more; users, teams, spaces and app data through the APIs","how":"Use Contentful's CLI tool (import and export) for the items it supports, or call the Contentful APIs for each resource type","format":null,"limits":"Some data (for example users, teams, spaces, organizations, app definitions and audit logs) can only be exported through the APIs, not the CLI","source_ids":["s19","s20"]}],"after_cancel":{"access_until":"The end of the current billing period; then the organization is on the Free plan","data_kept":"Cancelling a plan moves the organization to Free rather than deleting it. Once the agreement ends, Contentful deletes all customer content within 35 days of a written request","you_lose":["Paid-plan features and limits; the Free plan has hard usage caps","Any space licenses you cancel"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancelling a paid plan is done by downgrading to the Free plan; it doesn't delete spaces or content","Recurring billing stops as soon as you confirm, even though the paid plan runs to the end of the billing period","Only organization owners and organization administrators can view or change the subscription","The Free plan isn't intended for commercial use, so a business may need another plan or another tool","Paid plans bill usage over their included limits (extra API calls and asset bandwidth)"]},"sources":[{"id":"s1","url":"https://www.contentful.com/help/admin/billing-subscription/cancel-subscription/","title":"Cancel subscription","publisher":"vendor","quote":"Navigate to the Organization subscription page.","supports":"where the cancel flow starts"},{"id":"s2","url":"https://www.contentful.com/help/admin/billing-subscription/cancel-subscription/","title":"Cancel subscription","publisher":"vendor","quote":"Click the Change plan button.","supports":"the Change plan step"},{"id":"s3","url":"https://www.contentful.com/help/admin/billing-subscription/cancel-subscription/","title":"Cancel subscription","publisher":"vendor","quote":"Select the Free plan.","supports":"choosing Free"},{"id":"s4","url":"https://www.contentful.com/help/admin/billing-subscription/cancel-subscription/","title":"Cancel subscription","publisher":"vendor","quote":"In the Cancellation in progress modal, click Cancel plan.","supports":"the final confirm"},{"id":"s5","url":"https://www.contentful.com/help/admin/billing-subscription/cancel-subscription/","title":"Cancel subscription","publisher":"vendor","quote":"Your organization will move to the Free plan at the end of your current billing period.","supports":"when the plan ends"},{"id":"s6","url":"https://www.contentful.com/help/admin/billing-subscription/cancel-subscription/","title":"Cancel subscription","publisher":"vendor","quote":"Your recurring billing stops immediately","supports":"billing stops at once"},{"id":"s7","url":"https://www.contentful.com/help/admin/billing-subscription/cancel-subscription/","title":"Cancel subscription","publisher":"vendor","quote":"A cancellation email will be sent to the organization owner.","supports":"the confirmation email"},{"id":"s8","url":"https://www.contentful.com/help/admin/billing-subscription/subscription-plan/","title":"View your subscription plan","publisher":"vendor","quote":"If you are an organization owner or organization administrator, you can view or modify your current subscription plan details in the web app.","supports":"who can change the plan"},{"id":"s9","url":"https://www.contentful.com/help/admin/billing-subscription/subscription-plan/","title":"View your subscription plan","publisher":"vendor","quote":"The Subscription overview page is displayed.","supports":"what you see on the subscription page"},{"id":"s10","url":"https://www.contentful.com/legal/customers/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"all payment obligations are non-cancelable and non-pro-ratable for partial months, and fees paid are non-refundable.","supports":"no refunds or pro-rating"},{"id":"s11","url":"https://www.contentful.com/legal/customers/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"Customer may terminate Customer's account at any time through the account management tools made available through the Subscription Services.","supports":"the account can be ended in the product"},{"id":"s12","url":"https://www.contentful.com/help/admin/billing-subscription/cancel-space-license/","title":"Cancel a space license","publisher":"vendor","quote":"File a ticket here to cancel your subscription.","supports":"filing a ticket to cancel the subscription"},{"id":"s13","url":"https://www.contentful.com/help/admin/billing-subscription/contentful-free-plan/","title":"FAQs for the Contentful Free plan","publisher":"vendor","quote":"The Free plan is aimed at individual developers' personal projects, hack weeks or supporting a local non-profit. It is not intended for commercial purposes.","supports":"who the Free plan is for"},{"id":"s14","url":"https://www.contentful.com/pricing/","title":"Pricing","publisher":"vendor","quote":"$0 / forever","supports":"the Free plan price"},{"id":"s15","url":"https://www.contentful.com/pricing/","title":"Pricing","publisher":"vendor","quote":"$5 per additional 1 million API calls per month","supports":"paid plans bill overages"},{"id":"s16","url":"https://www.contentful.com/help/admin/billing-subscription/cancel-space-license/","title":"Cancel a space license","publisher":"vendor","quote":"Navigate to the 'Subscription' tab.","supports":"where space licenses are cancelled"},{"id":"s17","url":"https://www.contentful.com/help/admin/billing-subscription/cancel-space-license/","title":"Cancel a space license","publisher":"vendor","quote":"Under the Space licenses table, click on the three-dotted icon '...' on the right-hand side for the space you want to cancel.","supports":"the space-license cancel step"},{"id":"s18","url":"https://www.contentful.com/help/admin/billing-subscription/subscription-plan/","title":"View your subscription plan","publisher":"vendor","quote":"Lite platform customers can cancel licenses in the Space licenses table.","supports":"who can cancel space licenses"},{"id":"s19","url":"https://www.contentful.com/help/admin/data-export/","title":"Data export","publisher":"vendor","quote":"Contentful also makes available a CLI tool which provides additional porting functionality for certain data.","supports":"the CLI export"},{"id":"s20","url":"https://www.contentful.com/help/admin/data-export/","title":"Data export","publisher":"vendor","quote":"the primary procedure that Contentful makes available for exporting your content is via APIs","supports":"API export"},{"id":"s21","url":"https://www.contentful.com/legal/privacy-and-data-protection/data-processing-addendum-for-customers/","title":"Data Processing Addendum for Customers","publisher":"vendor","quote":"Within 35 days of written request by Customer upon termination or expiration of the Agreement, Contentful will delete (such that it cannot be recovered or reconstructed) all Customer Content","supports":"deletion after the agreement ends"},{"id":"s22","url":"https://www.contentful.com/legal/customers/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"Customer is not due any refunds in the event of any suspension or termination","supports":"no refund on termination"},{"id":"s23","url":"https://www.contentful.com/help/admin/billing-subscription/cancel-subscription/","title":"Cancel subscription","publisher":"vendor","quote":"A confirmation banner Cancellation in progress will appear at the top of your Subscription page.","supports":"the on-screen confirmation"},{"id":"s24","url":"https://www.contentful.com/legal/customers/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"If Customer and Contentful execute a service order referencing this Agreement, such service order will control in the event of any conflict or inconsistency with the terms of this Agreement.","supports":"service orders set their own terms"},{"id":"s25","url":"https://www.contentful.com/pricing/","title":"Pricing","publisher":"vendor","quote":"The Free plan works differently, using hard caps so your usage stays within","supports":"the Free plan's hard caps"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Renewal and notice terms for Enterprise subscriptions are set in each customer's service order, not on Contentful's public pages","Contentful's help pages don't say how overage charges from the last billing period are billed after cancelling","The export file format isn't stated on the data export page; it's described in Contentful's CLI documentation"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Confirmation: added the Cancellation in progress banner on the Subscription page","Refund: the Terms also say payment obligations aren't pro-rated for partial months","Support-ticket route: it covers subscriptions you can't cancel in the app; who and notice now follow the help page and the Terms (service orders control)","Free plan: the hard-caps claim now rests on the pricing page's FAQ, not an overage price"]}},"page":"https://stackcut.io/cancel/contentful","json":"https://stackcut.io/exits/contentful.json","evidence":{"packet_revision":"2f83ad633ec025bb5d4af2d38811b5c46071f56c3c4d355b6671f4e27c779351","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"contentful--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"contentful--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"courier","name":"Courier","category":"developer_tools","website":"https://www.courier.com","domains":["courier.com","app.courier.com"],"summary":"An administrator cancels the subscription renewal in account settings (Settings, then Billing) or by contacting Courier at support@courier.com. Access runs to the end of the current period and paid fees aren't refunded. Business is pay-as-you-go per send; Developer is free up to 10,000 sends a month.","routes":[{"channel":"direct_web","label":"Business plan and add-ons","applies_to":"Paid self-serve use: the Business plan (pay-as-you-go per send, started by adding a credit card) and the monthly Device Preview add-on","who":"An administrator, since administrators manage billing including the plan and payment method","method":"self_serve","start_url":"https://app.courier.com/settings/billing","steps":[{"do":"Sign in as an administrator and open Settings, then Billing","expect":null},{"do":"Cancel the subscription renewal from your account settings, or email support@courier.com and ask Courier to cancel it","expect":null}],"confirm_by":null,"effective":"You can access the Service until the end of the current Subscription period","notice":null,"refund":"Paid Subscription fees are non-refundable except when required by law, and fees already paid for the current period aren't refunded; Courier may consider some refund requests case by case","fees":null,"source_ids":["s1","s2","s3","s4","s9","s10","s13","s17","s18","s19"]},{"channel":"sales_contract","label":"Enterprise plan","applies_to":"Enterprise plans with custom volume pricing quoted by Courier's sales team","who":"The customer that signed the Enterprise agreement","method":"contact_sales","start_url":null,"steps":[{"do":"Check your Enterprise agreement for its term, renewal and notice rules","expect":null},{"do":"Contact your Courier sales contact, or support@courier.com, to end or not renew the plan","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s20","s21","s18"]}],"pay_less":[{"type":"free_plan","what":"Developer plan, free for 10,000 sends a month","evidence":"documented","source_ids":["s14","s16"]}],"export":[],"after_cancel":{"access_until":"The end of the current Subscription period","data_kept":"Courier's Data Processing Addendum says it deletes Customer Personal Data within 30 days of the agreement ending, except what the law requires it to keep","you_lose":["Access to the Service once the current Subscription period ends","Message logs, which Courier keeps only for each plan's log retention period"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Only administrators manage billing, including the plan and payment method","Adding a credit card moves a Developer workspace to the pay-per-send Business plan","Device Preview is a paid monthly add-on managed in Settings, then Billing","The terms say you end your Account by discontinuing use of the Service; cancelling the paid renewal is a separate step","Keep your own copy of your content: the terms say you must maintain one in a location independent of the Service","A send counts whether or not the provider delivers it"]},"sources":[{"id":"s1","url":"https://www.courier.com/terms-of-service","title":"Courier Terms of Service","publisher":"vendor","quote":"You may cancel Your Subscription renewal either through Your Account settings page or by contacting the Company.","supports":"where to cancel the renewal, or contact Courier"},{"id":"s2","url":"https://www.courier.com/terms-of-service","title":"Courier Terms of Service","publisher":"vendor","quote":"You will be able to access the Service until the end of Your current Subscription period.","supports":"access runs to the end of the period"},{"id":"s3","url":"https://www.courier.com/terms-of-service","title":"Courier Terms of Service","publisher":"vendor","quote":"You will not receive a refund for the fees You already paid for Your current Subscription period","supports":"no refund for the current period"},{"id":"s4","url":"https://www.courier.com/terms-of-service","title":"Courier Terms of Service","publisher":"vendor","quote":"Except when required by law, paid Subscription fees are non-refundable.","supports":"the general refund rule"},{"id":"s5","url":"https://www.courier.com/terms-of-service","title":"Courier Terms of Service","publisher":"vendor","quote":"At the end of each period, Your Subscription will automatically renew under the exact same conditions","supports":"subscriptions renew automatically each period"},{"id":"s6","url":"https://www.courier.com/terms-of-service","title":"Courier Terms of Service","publisher":"vendor","quote":"The Service or some parts of the Service are available only with a paid Subscription.","supports":"some features need a paid subscription"},{"id":"s7","url":"https://www.courier.com/terms-of-service","title":"Courier Terms of Service","publisher":"vendor","quote":"You agree to maintain a complete and accurate copy of any Content in a location independent of the Service.","supports":"keep your own copy of content"},{"id":"s8","url":"https://www.courier.com/terms-of-service","title":"Courier Terms of Service","publisher":"vendor","quote":"Any Subscription fee change will become effective at the end of the then-current Subscription period.","supports":"fee changes take effect at the end of the period"},{"id":"s9","url":"https://www.courier.com/docs/workspaces/billing.md","title":"Courier Billing","publisher":"vendor","quote":"Administrators manage billing, including the plan and payment method.","supports":"who can change the plan and payment method"},{"id":"s10","url":"https://www.courier.com/docs/workspaces/billing.md","title":"Courier Billing","publisher":"vendor","quote":"Add a credit card in Settings → Billing.","supports":"where billing lives in the app"},{"id":"s11","url":"https://www.courier.com/docs/workspaces/billing.md","title":"Courier Billing","publisher":"vendor","quote":"Enable the Device Preview add-on in Settings → Billing. It needs a credit card on file.","supports":"the Device Preview add-on"},{"id":"s12","url":"https://www.courier.com/docs/workspaces/billing.md","title":"Courier Billing","publisher":"vendor","quote":"Sending more than 10,000 a month takes the Business plan, which you get by adding a credit card.","supports":"going over the free limit moves you to Business"},{"id":"s13","url":"https://www.courier.com/docs/workspaces/billing.md","title":"Courier Billing","publisher":"vendor","quote":"Business is pay-as-you-go at $0.005 for every send.","supports":"the Business price"},{"id":"s14","url":"https://www.courier.com/docs/workspaces/billing.md","title":"Courier Billing","publisher":"vendor","quote":"Developer is free for 10,000 sends a month.","supports":"the Developer free allowance"},{"id":"s15","url":"https://www.courier.com/docs/workspaces/billing.md","title":"Courier Billing","publisher":"vendor","quote":"A send counts whether or not the provider delivers it.","supports":"how sends are counted"},{"id":"s16","url":"https://www.courier.com/pricing","title":"Courier Pricing","publisher":"vendor","quote":"Start free with 10,000 sends a month, then pay $0.005 per send as you grow.","supports":"the free start and pay-per-send pricing"},{"id":"s17","url":"https://www.courier.com/terms-of-service","title":"Courier Terms of Service","publisher":"vendor","quote":"Certain refund requests for Subscriptions may be considered by the Company on a case-by-case basis","supports":"case-by-case refunds"},{"id":"s18","url":"https://www.courier.com/terms-of-service","title":"Courier Terms of Service","publisher":"vendor","quote":"support@courier.com","supports":"the contact address"},{"id":"s19","url":"https://www.courier.com/docs/workspaces/billing.md","title":"Courier Billing","publisher":"vendor","quote":"Adding a credit card to a Developer workspace moves it to Business.","supports":"a card moves the workspace to Business"},{"id":"s20","url":"https://www.courier.com/docs/workspaces/billing.md","title":"Courier Billing","publisher":"vendor","quote":"quoted by Courier's sales team based on your volume","supports":"Enterprise pricing is set by sales"},{"id":"s21","url":"https://www.courier.com/pricing","title":"Courier Pricing","publisher":"vendor","quote":"Enterprise is custom-priced with volume discounts.","supports":"the Enterprise plan"},{"id":"s22","url":"https://www.courier.com/data-processing-addendum","title":"Courier Data Processing Addendum","publisher":"vendor","quote":"Customer instructs Courier to delete Customer Personal Data within 30 days of the termination of the Agreement","supports":"deletion within 30 days after the agreement ends"},{"id":"s23","url":"https://www.courier.com/data-processing-addendum","title":"Courier Data Processing Addendum","publisher":"vendor","quote":"Courier may retain Customer Personal Data to the extent and for the period required by applicable laws","supports":"the legal-retention exception"},{"id":"s24","url":"https://www.courier.com/terms-of-service","title":"Courier Terms of Service","publisher":"vendor","quote":"If You wish to terminate Your Account, You may simply discontinue using the Service.","supports":"ending the account"},{"id":"s25","url":"https://www.courier.com/docs/workspaces/billing.md","title":"Courier Billing","publisher":"vendor","quote":"Device Preview is a paid monthly add-on, so it needs a credit card on file.","supports":"the add-on bills monthly"},{"id":"s26","url":"https://www.courier.com/docs/workspaces/compliance.md","title":"Courier Compliance","publisher":"vendor","quote":"Logs lists how long each plan keeps it.","supports":"log retention depends on the plan"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Courier's docs don't name the control in Settings, then Billing, that cancels the renewal, or how the screen confirms it","Whether removing the credit card or cancelling returns a Business workspace to the free Developer plan, and when per-send charges stop, isn't documented","How the final per-send bill after cancelling is settled isn't documented","Renewal, notice and termination terms for Enterprise plans are in each customer's agreement, not on public pages","Courier doesn't document a way to export templates, logs or other workspace data before leaving","Courier's pricing page, docs and terms don't mention buying through a cloud marketplace"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Re-checked every route fact against the Courier terms and billing docs; quotes confirmed","Start page changed to Settings, then Billing (app.courier.com/settings/billing), which the billing docs link","Added the support@courier.com contact for cancelling, and that refunds may be considered case by case","Added an Enterprise route: pricing is quoted by Courier's sales team","Data kept: the Data Processing Addendum says personal data is deleted within 30 days of the agreement ending","Courier sells no app-store subscriptions and documents no marketplace billing","Rewrote the not-confirmed notes for readers"]}},"page":"https://stackcut.io/cancel/courier","json":"https://stackcut.io/exits/courier.json","evidence":{"packet_revision":"fa535e4a3ff89db71e4e7c77507a936650aec4d3500d6f2ebea830d2328ba7e8","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"courier--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"courier--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"course_hero","name":"Course Hero","category":"education_learning","website":"https://www.coursehero.com","domains":["coursehero.com"],"summary":"Cancel on the web: profile picture, Settings, Stop Recurring Membership, then confirm; an email confirms it. Cancellations take effect within 7 business days and Premier lasts to the period's end. iTunes or Google Play sign-ups cancel in the store. Cancelling doesn't refund recent charges.","routes":[{"channel":"direct_web","applies_to":"Course Hero Premier memberships bought on coursehero.com","who":"The Course Hero account holder, signed in","method":"self_serve","start_url":null,"steps":[{"do":"Sign in at coursehero.com and click your profile picture at the top right to open Settings","expect":"Stop Recurring Membership"},{"do":"Click Stop Recurring Membership","expect":null},{"do":"Follow the instructions on the page to confirm the cancellation","expect":null}],"confirm_by":"An email confirming that the membership has been canceled","effective":"Cancellations take effect within 7 business days; Premier access continues until the membership period expires, then the account reverts to a Basic Membership","notice":"Course Hero says cancellations take effect within 7 business days","refund":"Cancelling does not automatically refund new or recent recurring charges; to ask about a refund, contact support from the refunds help article","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s9","s10"]},{"channel":"apple_app_store","applies_to":"Course Hero subscriptions bought in the iOS app through iTunes / the App Store (billed by Apple)","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":"https://account.apple.com/account/manage/section/subscriptions","steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then Course Hero","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription (you may need to scroll down)","expect":null}],"confirm_by":"In Subscriptions there is no Cancel button, or an expiration message in red text","effective":null,"notice":"To avoid paying after an Apple free trial, cancel at least 24 hours before the trial ends","refund":null,"fees":null,"source_ids":["s7","s16","s17","s18"]},{"channel":"google_play","applies_to":"Course Hero subscriptions bought in the Android app (billed by Google Play)","who":"The Google Account that bought the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to your subscriptions in Google Play, signed in to the Google Account that pays","expect":"Course Hero"},{"do":"Next to Course Hero, click Manage, then Cancel subscription","expect":"a confirmation pop-up asking for a reason"},{"do":"Select a reason, then click Continue","expect":null}],"confirm_by":"Google Play offers Resubscribe for the subscription once it is cancelled","effective":"You can keep using the subscription for the time you have already paid","notice":null,"refund":null,"fees":null,"source_ids":["s8","s19","s20","s22"]}],"pay_less":[{"type":"pause","what":"Pause a Premier subscription for 1, 2 or 3 months from Account Settings (Pause Subscription) to hold unused days; once every 30 days; not for iTunes or Google Play subscriptions","evidence":"documented","source_ids":["s11","s12","s13","s14"]}],"export":[],"after_cancel":{"access_until":"The end of the membership period; then the account reverts to a Basic Membership","data_kept":null,"you_lose":["Premier access when the membership period ends (the account becomes a Basic Membership)"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["On the web the cancel button is called Stop Recurring Membership","Cancellations can take up to 7 business days to take effect","Cancelling does not refund recent charges; ask support separately if you think you qualify","An account with an active paid membership cannot be deleted: cancel first and let the membership expire","Uninstalling the app does not cancel a Google Play subscription"]},"sources":[{"id":"s1","url":"https://support.coursehero.com/hc/en-us/articles/200351034-How-can-I-cancel-my-Course-Hero-subscription","title":"How can I cancel my Course Hero subscription?","publisher":"vendor","quote":"Log in to your account and click on profile picture on the upper right-hand side to go to your Settings.","supports":"where the web flow starts"},{"id":"s2","url":"https://support.coursehero.com/hc/en-us/articles/200351034-How-can-I-cancel-my-Course-Hero-subscription","title":"How can I cancel my Course Hero subscription?","publisher":"vendor","quote":"Click the \"Stop Recurring Membership\" button.","supports":"the cancel button"},{"id":"s3","url":"https://support.coursehero.com/hc/en-us/articles/200351034-How-can-I-cancel-my-Course-Hero-subscription","title":"How can I cancel my Course Hero subscription?","publisher":"vendor","quote":"Follow the instructions on the page to confirm cancellation.","supports":"the confirm step"},{"id":"s4","url":"https://support.coursehero.com/hc/en-us/articles/200351034-How-can-I-cancel-my-Course-Hero-subscription","title":"How can I cancel my Course Hero subscription?","publisher":"vendor","quote":"you will receive an email confirming that your membership has been canceled successfully","supports":"how to confirm it worked"},{"id":"s5","url":"https://support.coursehero.com/hc/en-us/articles/200351034-How-can-I-cancel-my-Course-Hero-subscription","title":"How can I cancel my Course Hero subscription?","publisher":"vendor","quote":"Cancellations will be effective within 7 business days.","supports":"processing time"},{"id":"s6","url":"https://support.coursehero.com/hc/en-us/articles/200351034-How-can-I-cancel-my-Course-Hero-subscription","title":"How can I cancel my Course Hero subscription?","publisher":"vendor","quote":"After the membership period expires, your account will then revert to a Basic Membership, which means you will have Premier access until then.","supports":"when access ends and what the account becomes"},{"id":"s7","url":"https://support.coursehero.com/hc/en-us/articles/200351034-How-can-I-cancel-my-Course-Hero-subscription","title":"How can I cancel my Course Hero subscription?","publisher":"vendor","quote":"If you signed up through iTunes, you can cancel your subscription directly through your iTunes account.","supports":"the Apple route"},{"id":"s8","url":"https://support.coursehero.com/hc/en-us/articles/200351034-How-can-I-cancel-my-Course-Hero-subscription","title":"How can I cancel my Course Hero subscription?","publisher":"vendor","quote":"If you signed up through the Google Play store, you can cancel your subscription directly through your Google Play account.","supports":"the Google Play route"},{"id":"s9","url":"https://support.coursehero.com/hc/en-us/articles/200351034-How-can-I-cancel-my-Course-Hero-subscription","title":"How can I cancel my Course Hero subscription?","publisher":"vendor","quote":"This will not automatically refund any new or recent recurring charges.","supports":"cancelling does not refund"},{"id":"s10","url":"https://support.coursehero.com/hc/en-us/articles/200351074-Does-Course-Hero-offer-refunds","title":"Does Course Hero offer refunds?","publisher":"vendor","quote":"The fastest way to find out if you qualify for a refund is to reach out","supports":"refunds are decided by support on request"},{"id":"s11","url":"https://support.coursehero.com/hc/en-us/articles/203134244-What-does-pausing-my-account-do","title":"What does pausing my account do?","publisher":"vendor","quote":"To pause your subscription, go to your Account Settings and then click on the Pause Subscription button to place a hold on unused Premier Subscription days.","supports":"how to pause"},{"id":"s12","url":"https://support.coursehero.com/hc/en-us/articles/203134244-What-does-pausing-my-account-do","title":"What does pausing my account do?","publisher":"vendor","quote":"You can pause for 1, 2, or 3 months.","supports":"pause lengths"},{"id":"s13","url":"https://support.coursehero.com/hc/en-us/articles/203134244-What-does-pausing-my-account-do","title":"What does pausing my account do?","publisher":"vendor","quote":"Kindly note that you may only pause your account once every 30 days.","supports":"pause limit"},{"id":"s14","url":"https://support.coursehero.com/hc/en-us/articles/203134244-What-does-pausing-my-account-do","title":"What does pausing my account do?","publisher":"vendor","quote":"Subscriptions purchased through the Google Play Store or through Apples' iTunes are not able to be paused or downgraded.","supports":"no pause for app-store subscriptions"},{"id":"s15","url":"https://support.coursehero.com/hc/en-us/articles/204007370--How-do-I-close-or-delete-my-Course-Hero-account","title":"How do I close or delete my Course Hero account?","publisher":"vendor","quote":"Deleting your account is not an option if you currently have an active paid membership.","supports":"the account-deletion tip"},{"id":"s16","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"s17","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"s18","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.","supports":"trial notice on Apple"},{"id":"s19","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"the Google Play steps"},{"id":"s20","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when access ends on Google Play"},{"id":"s21","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"Important: When you uninstall an app, your subscription won't cancel.","supports":"the uninstall tip"},{"id":"s22","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"For the subscription you want to restart, click Resubscribe.","supports":"a cancelled Google Play subscription shows Resubscribe"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["The direct URL of the Settings page is not published on the help pages","Whether the web flow shows offers or asks for a reason before confirming is not documented","What Course Hero keeps after cancelling, and any data export, are not documented on the pages we read","When access ends for an Apple-billed subscription is not stated on the pages we read"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"ok","notes":["No changes: web steps, email confirmation, 7-business-day timing, refund, pause, account deletion and the iTunes and Google Play routes match the help pages"]}},"page":"https://stackcut.io/cancel/course_hero","json":"https://stackcut.io/exits/course_hero.json","evidence":{"packet_revision":"8f7074ce56cfd5e4e523f90a961cd907e1e83e57fed74c93f357eb4ef335f2e1","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"course-hero--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"course-hero--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"course-hero--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"coursera","name":"Coursera Plus","category":"education_learning","website":"https://www.coursera.org","domains":["coursera.org","coursera.support"],"summary":"Cancel on your Coursera My Purchases page (or through Coursera support); access runs to the end of the billing period. Cancelling does not refund anything: annual plans must be cancelled and refunded within 14 days, and annual renewals are never refunded. App Store purchases cancel with Apple.","routes":[{"channel":"direct_web","applies_to":"Coursera Plus monthly and annual plans (and other Coursera subscriptions) bought on coursera.org","who":"The Coursera account holder, signed in","method":"self_serve","start_url":"https://www.coursera.org/my-purchases/transactions","steps":[{"do":"Sign in at coursera.org and open your My Purchases page","expect":null},{"do":"Cancel the Coursera Plus subscription there (or ask Coursera's Support Services to cancel it)","expect":null},{"do":"If you paid for a year within the last 14 days and want your money back, submit a refund request on My Purchases as a separate step","expect":null}],"confirm_by":null,"effective":"At the end of the current billing period; you keep access for the rest of that period and are not charged again","notice":"Monthly plans: cancel before the free trial ends to avoid the first charge. Annual plans: cancel within 14 days of payment to get a refund","refund":"Cancelling does not issue a refund; refunds must be requested separately. Coursera Plus Annual has a 14-day refund period; annual renewal charges are not refunded; other subscription refunds only where required by law, to cancel an upgrade, or where Coursera states","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s9"]},{"channel":"apple_app_store","applies_to":"Coursera Plus bought as an in-app purchase in the Coursera iPhone or iPad app (billed by Apple)","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":"https://account.apple.com/account/manage/section/subscriptions","steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then Coursera","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription (you may need to scroll down)","expect":null}],"confirm_by":"In Subscriptions there is no Cancel button, or an expiration message in red text","effective":null,"notice":"To avoid paying after an Apple free trial, cancel at least 24 hours before the trial ends","refund":"The App Store's refund policy applies; Coursera does not process the refund","fees":null,"source_ids":["s7","s12","s13","s14","s15"]}],"pay_less":[{"type":"annual_billing","what":"Coursera Plus costs $399 a year (with a 14-day money-back guarantee) against $59 a month on the monthly plan","evidence":"documented","source_ids":["s8"]}],"export":[],"after_cancel":{"access_until":"The end of the current billing period","data_kept":null,"you_lose":["Coursera Plus access once the billing period ends","Certificates earned in the first 14 days, if you take the 14-day annual refund"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancelling stops future billing but does not refund; request a refund separately on My Purchases","Taking the 14-day annual refund revokes certificates earned in those 14 days","Existing Specialization subscriptions do not cancel when you start Coursera Plus; cancel them separately to avoid paying twice","App Store purchases follow Apple's refund policy; Coursera does not process those refunds"]},"sources":[{"id":"s1","url":"https://www.coursera.org/about/terms","title":"Coursera Terms of Use: Refund and Cancellation Policy","publisher":"vendor","quote":"To cancel the subscription, you must cancel under your account \"My Purchases\" page or through Coursera's Support Services.","supports":"where to cancel"},{"id":"s2","url":"https://www.coursera.org/about/terms","title":"Coursera Terms of Use: Refund and Cancellation Policy","publisher":"vendor","quote":"Cancellation is effective at the end of the current billing period. You will retain access for the remainder of that period and no further charges will be incurred.","supports":"when it takes effect"},{"id":"s3","url":"https://www.coursera.org/about/terms","title":"Coursera Terms of Use: Refund and Cancellation Policy","publisher":"vendor","quote":"Canceling your subscription will stop future billing but will not automatically issue a refund. Refunds must be requested separately.","supports":"cancelling does not refund"},{"id":"s4","url":"https://www.coursera.org/about/terms","title":"Coursera Terms of Use: Refund and Cancellation Policy","publisher":"vendor","quote":"For annual subscriptions, which are paid in full at the time of purchase, you must cancel within 14 days to receive a refund.","supports":"the 14-day annual refund window"},{"id":"s5","url":"https://www.coursera.org/about/terms","title":"Coursera Terms of Use: Refund and Cancellation Policy","publisher":"vendor","quote":"Refunds will not be provided for renewal charges on annual subscription plans.","supports":"no refunds on annual renewals"},{"id":"s6","url":"https://www.coursera.org/about/terms","title":"Coursera Terms of Use: Refund and Cancellation Policy","publisher":"vendor","quote":"For monthly subscriptions, to avoid being charged after the applicable free trial period, you must cancel the subscription before the trial ends.","supports":"trial notice for monthly plans"},{"id":"s7","url":"https://www.coursera.org/about/terms","title":"Coursera Terms of Use: Refund and Cancellation Policy","publisher":"vendor","quote":"If a purchase is made through a third-party marketplace, such as the Apple App Store or another payment platform, the refund policy of that marketplace applies.","supports":"App Store purchases and their refunds"},{"id":"s8","url":"https://www.coursera.org/courseraplus","title":"Coursera Plus","publisher":"vendor","quote":"$59 /month, cancel anytime Start 7-day free trial or $399 /year with 14-day money-back guarantee","supports":"monthly and annual prices"},{"id":"s9","url":"https://www.coursera.org/courseraplus","title":"Coursera Plus","publisher":"vendor","quote":"The process is simple—just go to your My Purchases page within 14 days of your payment and submit a refund request.","supports":"how to request the annual refund"},{"id":"s10","url":"https://www.coursera.org/courseraplus","title":"Coursera Plus","publisher":"vendor","quote":"Please note that any certificates that you earn within your first 14 days will be revoked if you decide to get a refund within that period.","supports":"certificates are revoked on refund"},{"id":"s11","url":"https://www.coursera.org/courseraplus","title":"Coursera Plus","publisher":"vendor","quote":"You must cancel your existing subscriptions to avoid being charged for both Coursera Plus and single Specialization subscriptions.","supports":"Specialization subscriptions must be cancelled separately"},{"id":"s12","url":"https://apps.apple.com/us/app/coursera-learn-career-skills/id736535961","title":"Coursera on the App Store","publisher":"platform","quote":"In-App Purchases Yes Coursera Plus $58.99","supports":"Coursera Plus is sold through the App Store"},{"id":"s13","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"s14","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"s15","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.","supports":"trial notice on Apple"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Coursera's Learner Help Center (coursera.support and learner.coursera.help) couldn't be read, so the exact on-screen button names and any confirmation email for the web route aren't confirmed","Whether Coursera Plus is sold through Google Play is not documented on a page we could read (the Android listing only says it has in-app purchases), so no Google Play route is given","When Apple-billed access ends is not stated on the pages we read","Cancelling a Coursera for Teams or business plan, what Coursera keeps after cancelling, and any data export were not documented on the pages we read"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["Set start_url to coursera.org/my-purchases/transactions, the link behind 'My Purchases page' on the Coursera Plus page","Cancel place, effective date, refund rules, trial notice, prices and the Apple route re-checked on the Terms and Coursera Plus pages: unchanged","Still unconfirmed: web button names and confirmation email, a Google Play route, when Apple-billed access ends"]}},"delete_account":{"url":"https://www.coursera.org/account-settings","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/coursera","json":"https://stackcut.io/exits/coursera.json","evidence":{"packet_revision":"40d6d6d53fb0ea08078d99f2ffdaa743dd45a33f911b9e797ede07a19585ddad","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"coursera--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"coursera--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"crashplan","name":"CrashPlan","category":"cloud_storage","website":"https://www.crashplan.com","domains":["crashplan.com","console.crashplan.com","support.crashplan.com"],"summary":"CrashPlan bought online is billed by Paddle: the billing contact or a Customer Cloud Admin or Billing Admin cancels on the Subscriptions tab of the payment portal. Service runs to the end of the term, with no refunds, and backup data is later permanently deleted, so restore what you need first.","routes":[{"channel":"reseller_or_partner","label":"Bought online (billed by Paddle)","applies_to":"Subscriptions and free trials bought online, which Paddle sells and bills as merchant of record for CrashPlan","who":"The billing contact, or a console user with the Customer Cloud Admin or Billing Admin role","method":"self_serve","start_url":"https://customer-portal.paddle.com/login/cpl_01hdh0x7ercd1p8g4qxgeqcesn","steps":[{"do":"Administrators: sign in to the CrashPlan console, select Administration > Status > License Plan, and click Manage Account","expect":null},{"do":"Billing contact: open the CrashPlan payment portal, enter the billing contact's email address, and open the sign-in link emailed to you","expect":null},{"do":"In the payment portal, select the Subscriptions tab and click Cancel subscription","expect":null},{"do":"In the confirmation dialog, click Cancel subscription again","expect":"The subscription is set to end at the end of the current term."}],"confirm_by":"The portal shows that the subscription is set to end at the end of the current term","effective":"The subscription and its backups continue until the end of the current term, then stop","notice":null,"refund":"None: CrashPlan subscriptions are non-refundable, including the unused part of a term","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12"]},{"channel":"sales_contract","label":"Bought through CrashPlan sales","applies_to":"Subscriptions bought through the CrashPlan sales team","who":"The customer, through its CrashPlan account representative or customer support","method":"contact_sales","start_url":null,"steps":[{"do":"Contact your CrashPlan account representative, who manages subscriptions bought through the sales team, and say you won't renew","expect":null},{"do":"Under CrashPlan's terms, renewals can also be cancelled through customer support; send any formal notice by email to legal@crashplan.com","expect":null}],"confirm_by":"Keep a copy of your notice; CrashPlan's pages don't describe a confirmation","effective":"The order runs to the end of its term; it keeps renewing until you or CrashPlan choose not to renew","notice":"The terms don't state a notice period; give notice before the renewal date in your order","refund":"None: orders are non-refundable and non-cancelable except as the agreement provides","fees":null,"source_ids":["s14","s15","s16","s17","s18"]},{"channel":"reseller_or_partner","label":"Through an MSP or reseller","applies_to":"CrashPlan provided by a managed service provider (MSP) or a reseller","who":"The customer of the MSP or reseller","method":"contact_sales","start_url":null,"steps":[{"do":"Contact the MSP or reseller that provides CrashPlan and ask it to cancel; that provider manages your billing","expect":null}],"confirm_by":"Confirmation from the provider","effective":"Set by your agreement with the provider","notice":null,"refund":null,"fees":null,"source_ids":["s13"]}],"pay_less":[{"type":"seat_reduction","what":"Pay for fewer licenses: on a device-based plan, deactivate devices you no longer back up or need backups for; on a user-based plan, contact CrashPlan technical support to reduce licenses","evidence":"documented","source_ids":["s19","s20"]}],"export":[{"data":"Backed-up files","how":"In the CrashPlan console, go to Administration > Devices and run a Zip restore of the files you need","format":"ZIP file downloaded in the web browser","limits":"Zip restores are capped by the organization's web restore size limit setting; restore before the subscription ends, since new restores can't be started after that","source_ids":["s24","s25","s26","s21"]}],"after_cancel":{"access_until":"The end of the current term; backups continue until then","data_kept":"Backup data is permanently deleted some time after the subscription ends (no exact period is stated); a console administrator can resubscribe for about 45 days","you_lose":["Backups stop and new restores can't be started once the subscription ends","The backup data, which is later permanently deleted"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["A free trial converts to a paid subscription after 14 days unless it is cancelled in the payment portal first","Restore any files you need before the term ends: after it, new restores can't be started","A pending cancellation can be undone in the portal by repeating the steps and clicking Don't cancel","Billing emails, receipts and invoices go only to the billing contact","If CrashPlan came through the sales team, an MSP or a reseller, cancel with them, not in the payment portal"]},"sources":[{"id":"s1","url":"https://support.crashplan.com/hc/en-us/articles/39128417166349","title":"How billing works for CrashPlan subscriptions purchased online","publisher":"vendor","quote":"A CrashPlan subscription purchased online is sold by Paddle, the merchant of record for CrashPlan.","supports":"Paddle sells and bills online purchases"},{"id":"s2","url":"https://support.crashplan.com/hc/en-us/articles/39128417166349","title":"How billing works for CrashPlan subscriptions purchased online","publisher":"vendor","quote":"The CrashPlan payment portal is where you can update the payment method, view invoices, and cancel the subscription.","supports":"cancelling happens in the payment portal"},{"id":"s3","url":"https://support.crashplan.com/hc/en-us/articles/39128417166349","title":"How billing works for CrashPlan subscriptions purchased online","publisher":"vendor","quote":"Sign in to the CrashPlan console, select Administration > Status > License Plan, and click Manage Account.","supports":"administrator path into the payment portal"},{"id":"s4","url":"https://support.crashplan.com/hc/en-us/articles/39128417166349","title":"How billing works for CrashPlan subscriptions purchased online","publisher":"vendor","quote":"enter the billing contact's email address, and open the sign-in link in the email that arrives.","supports":"how the billing contact signs in to the portal"},{"id":"s5","url":"https://support.crashplan.com/hc/en-us/articles/38682672729613","title":"Cancel your CrashPlan subscription","publisher":"vendor","quote":"You are the billing contact, or have a CrashPlan account with the Customer Cloud Admin or Billing Admin role.","supports":"who can cancel"},{"id":"s6","url":"https://support.crashplan.com/hc/en-us/articles/38682672729613","title":"Cancel your CrashPlan subscription","publisher":"vendor","quote":"To undo a pending cancellation, follow these steps again, but click Don't cancel instead of Cancel subscription.","supports":"button names, and undoing a pending cancellation"},{"id":"s7","url":"https://support.crashplan.com/hc/en-us/articles/38682672729613","title":"Cancel your CrashPlan subscription","publisher":"vendor","quote":"The subscription is set to end at the end of the current term.","supports":"what the portal shows after cancelling"},{"id":"s8","url":"https://support.crashplan.com/hc/en-us/articles/38682672729613","title":"Cancel your CrashPlan subscription","publisher":"vendor","quote":"The subscription and its backups continue until the end of the current term.","supports":"when cancelling takes effect"},{"id":"s9","url":"https://support.crashplan.com/hc/en-us/articles/39128417166349","title":"How billing works for CrashPlan subscriptions purchased online","publisher":"vendor","quote":"CrashPlan subscriptions are non-refundable, including the unused part of a term.","supports":"refund policy"},{"id":"s10","url":"https://support.crashplan.com/hc/en-us/articles/39128417166349","title":"How billing works for CrashPlan subscriptions purchased online","publisher":"vendor","quote":"A CrashPlan subscription renews automatically at the end of each term and charges the payment method on file.","supports":"automatic renewal"},{"id":"s11","url":"https://support.crashplan.com/hc/en-us/articles/38682672729613","title":"Cancel your CrashPlan subscription","publisher":"vendor","quote":"You can cancel a free trial the same way, before it converts to a paid subscription.","supports":"cancelling a free trial"},{"id":"s12","url":"https://support.crashplan.com/hc/en-us/articles/8724403869325","title":"How to start your CrashPlan free trial","publisher":"vendor","quote":"Your trial will automatically convert to a paid subscription at the end of the 14-day period if not cancelled before the end of the trial","supports":"the trial lasts 14 days and converts to paid"},{"id":"s13","url":"https://support.crashplan.com/hc/en-us/articles/39128417166349","title":"How billing works for CrashPlan subscriptions purchased online","publisher":"vendor","quote":"If you receive CrashPlan through a managed service provider (MSP) or a reseller, that provider manages your billing.","supports":"MSP and reseller billing"},{"id":"s14","url":"https://support.crashplan.com/hc/en-us/articles/39128417166349","title":"How billing works for CrashPlan subscriptions purchased online","publisher":"vendor","quote":"Subscriptions purchased through the CrashPlan sales team are managed by your account representative.","supports":"sales-team subscriptions"},{"id":"s15","url":"https://www.crashplan.com/terms-conditions/","title":"CrashPlan Terms and Conditions of Service","publisher":"vendor","quote":"Your Order will continue to renew until you or CrashPlan choose not to renew.","supports":"orders renew until either side chooses not to renew"},{"id":"s16","url":"https://www.crashplan.com/terms-conditions/","title":"CrashPlan Terms and Conditions of Service","publisher":"vendor","quote":"You can cancel renewals by contacting customer support as described at","supports":"cancelling renewals through customer support"},{"id":"s17","url":"https://www.crashplan.com/terms-conditions/","title":"CrashPlan Terms and Conditions of Service","publisher":"vendor","quote":"All Orders are non-refundable and non-cancelable except as expressly provided in this Agreement.","supports":"orders are non-refundable and non-cancelable"},{"id":"s18","url":"https://www.crashplan.com/terms-conditions/","title":"CrashPlan Terms and Conditions of Service","publisher":"vendor","quote":"You will email all notices to CrashPlan at legal@crashplan.com.","supports":"where formal notices go"},{"id":"s19","url":"https://support.crashplan.com/hc/en-us/articles/39128417166349","title":"How billing works for CrashPlan subscriptions purchased online","publisher":"vendor","quote":"Deactivate devices that you no longer back up or need to keep backups for.","supports":"cutting device-based licenses"},{"id":"s20","url":"https://support.crashplan.com/hc/en-us/articles/39128417166349","title":"How billing works for CrashPlan subscriptions purchased online","publisher":"vendor","quote":"Contact CrashPlan technical support to reduce your number of licenses.","supports":"cutting user-based licenses"},{"id":"s21","url":"https://support.crashplan.com/hc/en-us/articles/38682672729613","title":"Cancel your CrashPlan subscription","publisher":"vendor","quote":"Once it ends, new restores cannot be started, and the backup data is later permanently deleted.","supports":"restores stop and backup data is deleted after the subscription ends"},{"id":"s22","url":"https://support.crashplan.com/hc/en-us/articles/38682672729613","title":"Cancel your CrashPlan subscription","publisher":"vendor","quote":"For about 45 days, a console administrator can resubscribe.","supports":"resubscribe window"},{"id":"s23","url":"https://www.crashplan.com/terms-conditions/","title":"CrashPlan Terms and Conditions of Service","publisher":"vendor","quote":"CrashPlan will delete any Customer Data in accordance with the applicable Documentation.","supports":"deletion of customer data"},{"id":"s24","url":"https://support.crashplan.com/hc/en-us/articles/44748542294413","title":"Restoring files from the CrashPlan console via Zip restore","publisher":"vendor","quote":"Navigate to Administration > Devices.","supports":"where a Zip restore starts in the console"},{"id":"s25","url":"https://support.crashplan.com/hc/en-us/articles/44748542294413","title":"Restoring files from the CrashPlan console via Zip restore","publisher":"vendor","quote":"A ZIP file containing your restored files will download in your web browser.","supports":"Zip restore format"},{"id":"s26","url":"https://support.crashplan.com/hc/en-us/articles/44748542294413","title":"Restoring files from the CrashPlan console via Zip restore","publisher":"vendor","quote":"Zip file restores are subject to your organization's web restore size limit setting.","supports":"Zip restore size limit"},{"id":"s27","url":"https://support.crashplan.com/hc/en-us/articles/39128417166349","title":"How billing works for CrashPlan subscriptions purchased online","publisher":"vendor","quote":"Paddle sends billing emails, including receipts and invoices, to the billing contact only.","supports":"billing emails go to the billing contact"}],"verification":{"level":"docs","checked_on":"2026-10-08","by":"stackcut-research","unverified":["CrashPlan's help pages don't say whether a cancellation email is sent","How long backup data is kept after a subscription ends before it is permanently deleted isn't stated on CrashPlan's help pages or terms","Notice periods for contracts bought through CrashPlan sales are set in each order, not on CrashPlan's public pages","Cancellation terms for CrashPlan through an MSP or reseller are set by that provider"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Added the steps from CrashPlan's own cancellation article: Subscriptions tab, Cancel subscription, then confirm; added who can cancel, the on-screen confirmation and how to undo","Added routes for subscriptions bought through CrashPlan sales (terms: renews until either side chooses not to; cancel renewals via support; notices to legal@crashplan.com) and through an MSP or reseller","Added what happens after the term: restores stop, backup data is later permanently deleted, resubscribe within about 45 days","Added license reduction under pay_less and a Zip restore export from the console","Replaced trial quotes with the 14-day trial article; dropped a quote from a page that could not be confirmed word for word","support.crashplan.com pages block scripted checks: quotes were read with WebFetch and confirmed word for word against CrashPlan's own help-center article API, so the spot-checker reports them as EMPTY"]}},"delete_account":{"url":"https://helpdesk.code42.com","difficulty":"hard","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/crashplan","json":"https://stackcut.io/exits/crashplan.json","evidence":{"packet_revision":"7852011040f7898f25f1e3692ef6344fb7cc598fd34424503ee65589db0e41a5","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"crashplan--reseller-or-partner--r1","channel":"reseller_or_partner","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"crashplan--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"crashplan--reseller-or-partner--r3","channel":"reseller_or_partner","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"crisp","name":"Crisp","category":"customer_support","website":"https://crisp.chat","domains":["crisp.chat"],"summary":"Cancel per workspace: Settings, Billing, Plans & Subscriptions, Change Plan, pick Free and confirm. Each workspace is billed separately, and deleting a workspace doesn't end its subscription. Monthly plans lose paid features at once and the month isn't refunded; Crisp gives no refunds, including for prepaid years.","routes":[{"channel":"direct_web","label":"Mini, Essentials and Plus plans","applies_to":"Crisp paid plans (Mini, Essentials, Plus), billed monthly or yearly per workspace","who":"The Crisp account that pays for the workspace's subscription (the Terms make the paying customer account the only one that can end it)","method":"self_serve","start_url":"https://app.crisp.chat","steps":[{"do":"Sign in to Crisp and open Settings, then Billing, then Plans & Subscriptions for the workspace you want to cancel","expect":"Change Plan"},{"do":"Click Change Plan and select the Free plan","expect":null},{"do":"Confirm the downgrade","expect":null},{"do":"Go back to Settings, Billing, Plans & Subscriptions and check that the active plan is Free. Repeat for every paid workspace","expect":"Free as the active plan"}],"confirm_by":"Settings, Billing, Plans & Subscriptions shows Free as the active plan, and no paid plan renewal is scheduled for the workspace","effective":"Monthly plans: immediately, with loss of the plan's paid features. Yearly plans: the Terms say termination takes effect on the first day following the renewal of the annual subscription period","notice":null,"refund":"None. Crisp doesn't refund fees, monthly or annual; the current month stays due and isn't refunded in full or pro rata, and a prepaid year can't be refunded. If you were charged before the downgrade completed, ask Crisp support for a billing review","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s14","s15","s45","s46","s47"]},{"channel":"direct_web","label":"By contacting support","applies_to":"Any Crisp subscription, for example when you can't reach the dashboard","who":"The paying customer account","method":"chat","start_url":"https://crisp.chat","steps":[{"do":"Contact Crisp through the live chat on its website, and name the exact workspace whose subscription you want to end","expect":null}],"confirm_by":null,"effective":"Monthly plans: immediately upon notice. Yearly plans: on the first day following the renewal of the annual subscription period","notice":null,"refund":"None; Crisp doesn't refund fees","fees":null,"source_ids":["s16","s17","s11","s13","s14"]}],"pay_less":[{"type":"free_plan","what":"The Free plan is free forever with 2 seats included and no AI credits. Downgrading to it is how you cancel","evidence":"documented","source_ids":["s18","s19","s20","s3"]},{"type":"pause","what":"Ask Crisp support for a temporary suspension of a workspace for one upcoming month; if approved, the workspace may move to a temporary trial so access continues. If the cycle already renewed, the pause may apply to the next cycle instead of a refund","evidence":"documented","source_ids":["s21","s22","s23","s24"]},{"type":"downgrade","what":"Downgrade to a cheaper plan at any time during the term, except on a yearly engagement or enterprise contract","evidence":"documented","source_ids":["s25"]},{"type":"discount_program","what":"Startup Program: a 30% discount on Essentials or Plus (not Mini) for new customers that have raised less than $1M and have existed for less than 3 years; apply through the live chat","evidence":"documented","source_ids":["s26","s27","s28","s29","s44","s17"]},{"type":"discount_program","what":"Several paid Essentials or Plus workspaces under the same account can get a discount: 20% off for 3 additional workspaces","evidence":"documented","source_ids":["s30","s31"]}],"export":[{"data":"Contact profiles","how":"Open Contacts, then Actions, then Export Contact Profiles; Crisp prepares the file and emails you when it's ready","format":"CSV","limits":"Needs Crisp CRM on the Essentials plan or higher, so export before downgrading to Free; up to 500,000 contacts (contact Crisp for more)","source_ids":["s32","s33","s34","s35"]},{"data":"Conversations","how":"Use the Crisp API to build or run a custom export; there is no native export from the dashboard","format":null,"limits":"Conversation data can't be exported as a native CSV from the dashboard","source_ids":["s36","s37"]}],"after_cancel":{"access_until":"Monthly plans lose paid features immediately; the workspace carries on under the Free plan","data_kept":"Downgrading keeps the workspace on the Free plan. When the agreement ends, Crisp irreversibly deletes the account and its data; a deleted account can't be recovered","you_lose":["The paid plan's features, at once for monthly plans","Contact exports, which need the Essentials plan or higher","AI credits: the Free plan includes none"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Each workspace is billed separately: cancel every paid workspace","Deleting a workspace doesn't end its subscription: downgrade the plan to Free first","Export contacts before downgrading, since contact export needs the Essentials plan or higher","Deleting the Crisp account is permanent, and first requires leaving or deleting workspaces, cancelling subscriptions and removing saved cards (Settings, Billing, Cards)","Charged before the downgrade went through? Ask Crisp support for a billing review","Hugo AI use past the plan's included credits is billed only if you turned on Pay-As-You-Go (by default Hugo just stops). If you did, you can switch Hugo off in AI Agent, Agent, Activation"]},"sources":[{"id":"s1","url":"https://help.crisp.chat/en/article/how-to-cancel-a-subscription-h56vh5/","title":"How to cancel a subscription","publisher":"vendor","quote":"Go to Crisp, then open Settings → Billing → Plans & Subscriptions for the workspace you want to cancel.","supports":"where the cancel flow starts"},{"id":"s2","url":"https://help.crisp.chat/en/article/how-to-cancel-a-subscription-h56vh5/","title":"How to cancel a subscription","publisher":"vendor","quote":"Click Change Plan","supports":"the Change Plan step"},{"id":"s3","url":"https://help.crisp.chat/en/article/how-to-cancel-a-subscription-h56vh5/","title":"How to cancel a subscription","publisher":"vendor","quote":"Select the Free plan","supports":"choosing the Free plan"},{"id":"s4","url":"https://help.crisp.chat/en/article/how-to-cancel-a-subscription-h56vh5/","title":"How to cancel a subscription","publisher":"vendor","quote":"Confirm the downgrade","supports":"the final confirm step"},{"id":"s5","url":"https://help.crisp.chat/en/article/how-to-cancel-a-subscription-h56vh5/","title":"How to cancel a subscription","publisher":"vendor","quote":"The downgrade cancels the current paid subscription for that workspace and prevents future plan charges.","supports":"downgrading to Free is the cancellation"},{"id":"s6","url":"https://help.crisp.chat/en/article/how-to-cancel-a-subscription-h56vh5/","title":"How to cancel a subscription","publisher":"vendor","quote":"Crisp plans are billed per workspace, so cancelling one workspace does not cancel another workspace you may also manage.","supports":"each workspace is billed separately"},{"id":"s7","url":"https://help.crisp.chat/en/article/how-to-cancel-a-subscription-h56vh5/","title":"How to cancel a subscription","publisher":"vendor","quote":"After downgrading, return to Settings → Billing → Plans & Subscriptions and confirm that the active plan is Free.","supports":"how to confirm it worked"},{"id":"s8","url":"https://help.crisp.chat/en/article/how-to-cancel-a-subscription-h56vh5/","title":"How to cancel a subscription","publisher":"vendor","quote":"No paid plan renewal is scheduled for that workspace","supports":"the confirmation check"},{"id":"s9","url":"https://help.crisp.chat/en/article/how-to-cancel-a-subscription-h56vh5/","title":"How to cancel a subscription","publisher":"vendor","quote":"If you were charged before the downgrade was completed, contact Crisp support and ask for a billing review.","supports":"billing review for late charges"},{"id":"s10","url":"https://crisp.chat/en/terms/","title":"Terms of Service","publisher":"vendor","quote":"The Customer, therefore, is the sole entity able to terminate this Agreement","supports":"who can cancel"},{"id":"s11","url":"https://crisp.chat/en/terms/","title":"Terms of Service","publisher":"vendor","quote":"Termination takes effect immediately upon notice, resulting in the loss of access to the Features of the relevant Plan.","supports":"monthly plans end at once"},{"id":"s12","url":"https://crisp.chat/en/terms/","title":"Terms of Service","publisher":"vendor","quote":"The current month remains due and is non-refundable, whether in full or on a pro rata basis.","supports":"the current month isn't refunded"},{"id":"s13","url":"https://crisp.chat/en/terms/","title":"Terms of Service","publisher":"vendor","quote":"For annual Subscriptions, termination takes effect on the first day following the renewal of the annual Subscription period.","supports":"when yearly plans end"},{"id":"s14","url":"https://crisp.chat/en/terms/","title":"Terms of Service","publisher":"vendor","quote":"Crisp does not refund Fees for the use of the Features, or Crisp Platform, whether paid on an annual or monthly basis.","supports":"no refunds"},{"id":"s15","url":"https://help.crisp.chat/en/article/how-to-switch-to-a-yearly-subscription-billing-hbwqet/","title":"How to switch to a Yearly subscription billing","publisher":"vendor","quote":"When you choose yearly billing, you should do so knowing that you cannot request a refund for the prepaid year.","supports":"no refund of a prepaid year"},{"id":"s16","url":"https://crisp.chat/en/terms/","title":"Terms of Service","publisher":"vendor","quote":"through reaching out to Crisp via the contact channels as provided on the website.","supports":"cancelling through Crisp's contact channels"},{"id":"s17","url":"https://help.crisp.chat/en/article/how-to-apply-to-the-startup-program-lyfxt4/","title":"How to apply to the Startup program","publisher":"vendor","quote":"Contact Crisp through the live chat and share the information needed for review.","supports":"Crisp is reached through live chat"},{"id":"s18","url":"https://crisp.chat/en/pricing/","title":"Pricing","publisher":"vendor","quote":"Free Forever","supports":"the free plan"},{"id":"s19","url":"https://crisp.chat/en/pricing/","title":"Pricing","publisher":"vendor","quote":"2 seats included","supports":"free plan seats"},{"id":"s20","url":"https://crisp.chat/en/pricing/","title":"Pricing","publisher":"vendor","quote":"No AI credits included","supports":"the free plan has no AI credits"},{"id":"s21","url":"https://help.crisp.chat/en/article/how-to-cancel-a-subscription-h56vh5/","title":"How to cancel a subscription","publisher":"vendor","quote":"If you do not want to fully cancel the workspace, a temporary suspension may be possible for one upcoming month.","supports":"the pause option"},{"id":"s22","url":"https://help.crisp.chat/en/article/how-to-cancel-a-subscription-h56vh5/","title":"How to cancel a subscription","publisher":"vendor","quote":"To request it, contact Crisp support and confirm the exact workspace you want to suspend.","supports":"how to request a pause"},{"id":"s23","url":"https://help.crisp.chat/en/article/how-to-cancel-a-subscription-h56vh5/","title":"How to cancel a subscription","publisher":"vendor","quote":"If approved, the workspace may be placed on a temporary trial until the pause end date so access remains available during the suspension period.","supports":"access during a pause"},{"id":"s24","url":"https://help.crisp.chat/en/article/how-to-cancel-a-subscription-h56vh5/","title":"How to cancel a subscription","publisher":"vendor","quote":"If the current billing cycle already renewed, the pause may apply to the next billing cycle instead of generating an immediate refund.","supports":"a pause after renewal"},{"id":"s25","url":"https://crisp.chat/en/terms/","title":"Terms of Service","publisher":"vendor","quote":"During your current and active Subscription term, you are permitted to downgrade at any time unless yearly engagement or enterprise contract.","supports":"when downgrades are allowed"},{"id":"s26","url":"https://help.crisp.chat/en/article/how-to-apply-to-the-startup-program-lyfxt4/","title":"How to apply to the Startup program","publisher":"vendor","quote":"If your company is eligible, Crisp can apply a 30% discount code to your subscription.","supports":"the startup discount"},{"id":"s27","url":"https://help.crisp.chat/en/article/how-to-apply-to-the-startup-program-lyfxt4/","title":"How to apply to the Startup program","publisher":"vendor","quote":"The Startup Program is available on Essentials and Plus plans only. It is not available on the Mini plan.","supports":"eligible plans"},{"id":"s28","url":"https://help.crisp.chat/en/article/how-to-apply-to-the-startup-program-lyfxt4/","title":"How to apply to the Startup program","publisher":"vendor","quote":"Has raised less than $1M in funding","supports":"funding eligibility"},{"id":"s29","url":"https://help.crisp.chat/en/article/how-to-apply-to-the-startup-program-lyfxt4/","title":"How to apply to the Startup program","publisher":"vendor","quote":"Has existed for less than 3 years","supports":"age eligibility"},{"id":"s30","url":"https://crisp.chat/en/pricing/","title":"Pricing","publisher":"vendor","quote":"Yes! We offer discounts if you are subscribing multiple paid Crisp Workspaces (Crisp Plus and Essentials only) under the same account.","supports":"the multi-workspace discount and its plans"},{"id":"s31","url":"https://crisp.chat/en/pricing/","title":"Pricing","publisher":"vendor","quote":"We offer 20% off for 3 additional Workspaces.","supports":"the multi-workspace discount amount"},{"id":"s32","url":"https://help.crisp.chat/en/article/how-to-export-contact-profiles-g1h8jm/","title":"How to export Contact profiles","publisher":"vendor","quote":"Go to Crisp, then open Contacts → Actions → Export Contact Profiles.","supports":"where the contact export is"},{"id":"s33","url":"https://help.crisp.chat/en/article/how-to-export-contact-profiles-g1h8jm/","title":"How to export Contact profiles","publisher":"vendor","quote":"You receive an email notification when the export is ready","supports":"the export is announced by email"},{"id":"s34","url":"https://help.crisp.chat/en/article/how-to-export-contact-profiles-g1h8jm/","title":"How to export Contact profiles","publisher":"vendor","quote":"Contact exports are available from Crisp CRM, starting from the Essentials plan.","supports":"contact export needs Essentials or higher"},{"id":"s35","url":"https://help.crisp.chat/en/article/how-to-export-contact-profiles-g1h8jm/","title":"How to export Contact profiles","publisher":"vendor","quote":"limited to 500,000 contacts; contact Crisp if you need to export more","supports":"the export size limit"},{"id":"s36","url":"https://help.crisp.chat/en/article/how-to-export-contact-profiles-g1h8jm/","title":"How to export Contact profiles","publisher":"vendor","quote":"Conversation data cannot be exported as a native CSV from the Crisp dashboard at the moment.","supports":"no native conversation export"},{"id":"s37","url":"https://help.crisp.chat/en/article/how-to-export-contact-profiles-g1h8jm/","title":"How to export Contact profiles","publisher":"vendor","quote":"Crisp API → best when your team can build or run a custom export","supports":"exporting conversations through the API"},{"id":"s38","url":"https://crisp.chat/en/terms/","title":"Terms of Service","publisher":"vendor","quote":"the deletion of a Workspace, by either the Customer or a Workspace Owner, does not simultaneously lead to the termination of a Subscription","supports":"deleting a workspace doesn't cancel"},{"id":"s39","url":"https://crisp.chat/en/terms/","title":"Terms of Service","publisher":"vendor","quote":"Crisp will delete irreversibly all copies of the Customer and User Account and data.","supports":"data deletion when the agreement ends"},{"id":"s40","url":"https://crisp.chat/en/terms/","title":"Terms of Service","publisher":"vendor","quote":"The Customer is sole responsible to export all Customer Data from the Crisp Platform prior to deleting its Account.","supports":"export before deleting the account"},{"id":"s41","url":"https://help.crisp.chat/en/article/how-to-delete-your-crisp-account-1jsbrgz/","title":"How to delete your Crisp account","publisher":"vendor","quote":"Once your Crisp account is deleted, its data is permanently removed from Crisp servers and cannot be recovered.","supports":"account deletion is permanent"},{"id":"s42","url":"https://help.crisp.chat/en/article/how-to-delete-your-crisp-account-1jsbrgz/","title":"How to delete your Crisp account","publisher":"vendor","quote":"Remove saved billing methods from Settings → Billing → Cards","supports":"remove saved cards before deleting the account"},{"id":"s43","url":"https://crisp.chat/en/terms/","title":"Terms of Service","publisher":"vendor","quote":"by modifying its Subscription via its Account under 'billing', or","supports":"cancelling in billing settings"},{"id":"s44","url":"https://help.crisp.chat/en/article/how-to-apply-to-the-startup-program-lyfxt4/","title":"How to apply to the Startup program","publisher":"vendor","quote":"Is a new Crisp customer","supports":"the startup program is for new customers"},{"id":"s45","url":"https://help.crisp.chat/en/article/how-does-hugo-ai-pricing-and-billing-works-h78hkv/","title":"How does Hugo AI pricing and billing works","publisher":"vendor","quote":"By default, once included Hugo credits are consumed, Hugo stops answering automatically","supports":"AI use stops at the included credits unless Pay-As-You-Go is on"},{"id":"s46","url":"https://help.crisp.chat/en/article/how-does-hugo-ai-pricing-and-billing-works-h78hkv/","title":"How does Hugo AI pricing and billing works","publisher":"vendor","quote":"Continue using Hugo after included credits are consumed","supports":"Pay-As-You-Go bills AI use past the included credits"},{"id":"s47","url":"https://help.crisp.chat/en/article/how-does-hugo-ai-pricing-and-billing-works-h78hkv/","title":"How does Hugo AI pricing and billing works","publisher":"vendor","quote":"You can disable Hugo from AI Agent → Agent → Activation","supports":"where to switch Hugo off"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["The Terms say a yearly plan's termination takes effect on the first day following the renewal of the annual period; whether a renewal is charged first is not spelled out","Whether yearly billing costs less than monthly is not stated on the pricing page or help center","How long a downgraded Free workspace keeps its conversation history is not stated","Crisp's help center doesn't mention App Store, Google Play or marketplace billing, so no such routes are given","Which workspace roles (Owner or Member) can open the billing settings is not documented","Whether downgrading to Free also ends Hugo AI Pay-As-You-Go billing is not stated"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Tip added on Hugo AI usage charges: Pay-As-You-Go bills AI use past the included credits; Hugo can be switched off in AI Agent, Agent, Activation (Hugo billing article)","Re-read the cancel, yearly-billing and Hugo billing articles, the billing help category and the Terms: the rest matched; the category lists no app-store or marketplace billing"]}},"stackcut":{"vendor_id":"crisp","name":"Crisp","recipes":[{"id":"replace-crisp","title":"Website live chat","best_year_one_net":490}]},"page":"https://stackcut.io/cancel/crisp","json":"https://stackcut.io/exits/crisp.json","evidence":{"packet_revision":"4a906e654aca93d35ac4ce6e3378498ed4d17f17a5210ecd91c33456fa38b394","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"crisp--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"crisp--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"crunchbase","name":"Crunchbase","category":"marketing_sales","website":"https://www.crunchbase.com","domains":["crunchbase.com"],"summary":"Cancel Pro under Account Settings, Subscriptions & Billing, Cancel Seats, then the red Cancel Subscription button. Access runs to the end of the billing period. Refunds are possible only if requested within 7 days of payment and you exported no data. Business and Enterprise contracts go through Crunchbase's team.","routes":[{"channel":"direct_web","label":"Pro subscription","applies_to":"Self-serve Crunchbase Pro subscriptions bought on crunchbase.com, including the $99 monthly plan; the same cancellation policy covers Lite, Starter, Pro with Data Boost and Marketplace data subscriptions","who":"The team owner or an owner, admin user, who manage subscriptions for the whole team","method":"self_serve","start_url":"https://support.crunchbase.com/hc/en-us/articles/1500002787782-How-do-I-cancel-my-subscription","steps":[{"do":"Click Account in the upper right corner, then select Account Settings","expect":"Subscriptions & Billing in the left navigation"},{"do":"In the left navigation, select Subscriptions & Billing","expect":"Subscription Management"},{"do":"Under Subscription Management, click Cancel Seats","expect":"A window showing the date your subscription stays active until"},{"do":"Click Continue to Cancel, give feedback on why you're canceling, then click Click to Cancel","expect":"An offer to switch to a month-to-month Pro plan at $99/month"},{"do":"Skip the month-to-month offer if you want to cancel, and click the red Cancel Subscription button to finish","expect":null}],"confirm_by":"The cancel window shows the date your subscription stays active until; the help articles don't mention a confirmation email","effective":"The subscription stays active until the end of the billing period, then the paid account reverts to a free account","notice":"Subscriptions renew automatically; cancel before the end of the paid period to stop the next renewal charge","refund":"Refunds may be granted only for requests the billing team gets within 7 days of the payment, and not if you exported any data (even during a trial); ask at billing@crunchbase.com. Otherwise no refunds and no prorated refunds; Contacts packages are refunded pro rata for contacts not unlocked","fees":null,"source_ids":["s1","s2","s3","s4","s5","s11","s12","s13","s15","s16","s18","s25"]},{"channel":"direct_web","label":"Free trial","applies_to":"A Crunchbase Pro 7-day free trial, before it converts to the paid plan","who":"The account holder","method":"self_serve","start_url":"https://support.crunchbase.com/hc/en-us/articles/360012244813-Cancel-Your-Crunchbase-Pro-Trial","steps":[{"do":"Click Account in the upper right corner, then select Account Settings","expect":null},{"do":"Select Subscriptions & Billing in the left navigation","expect":"Subscription Management"},{"do":"In the Subscription Management section, click Cancel Trial (one help article calls this button Cancel All Seats)","expect":null},{"do":"Click Continue to Cancel, give your reason for canceling, then click Click to Cancel","expect":"An offer to switch to a month-to-month Pro plan at $99/month"},{"do":"Skip the offer and click the red Cancel Subscription button","expect":null}],"confirm_by":"The help articles don't say how a trial cancellation is confirmed","effective":"You keep access for the rest of the 7-day free trial after cancelling","notice":"You can cancel at any time until the last day of the trial; otherwise the card is charged the $99 monthly fee when it ends","refund":"Exporting any data during the trial makes a later Pro payment ineligible for a refund","fees":null,"source_ids":["s6","s7","s17","s5","s12"]},{"channel":"sales_contract","label":"Business or Enterprise contract","applies_to":"Crunchbase Business and Enterprise subscriptions, which the self-serve cancellation policy doesn't cover","who":"The customer's account contact for the contract","method":"contact_sales","start_url":null,"steps":[{"do":"Enterprise customers who bought before October 7, 2024: contact your Customer Success Manager about your subscription","expect":null},{"do":"Business customers: contact Crunchbase sales at sales@crunchbase.com","expect":null}],"confirm_by":"Get written confirmation from Crunchbase of the end date","effective":"Set by your contract; not on Crunchbase's public pages","notice":null,"refund":null,"fees":null,"source_ids":["s14","s19"]}],"pay_less":[{"type":"retention_offer","what":"The cancel flow offers a switch to a more flexible month-to-month Pro plan at $99/month instead of cancelling","evidence":"documented","source_ids":["s16"]},{"type":"free_plan","what":"After cancelling, the account reverts to a free account: company profiles and limited search (up to 5 results per search)","evidence":"documented","source_ids":["s15","s20"]}],"export":[{"data":"Searches and lists","how":"Build a search or open a list, click Export in the upper right corner, then confirm in the window","format":"CSV","limits":"Pro and Business plans only, with monthly row caps (the help article gives 1k or 2k rows a month for Pro, 5k for Business). Any export makes you ineligible for a refund","source_ids":["s21","s22","s12"]}],"after_cancel":{"access_until":"The end of the paid billing period (or the end of the 7-day trial); no prorated refund for the rest of it","data_kept":"The privacy policy keeps personal data for as long as the account is open, and longer where the law requires; it doesn't say how long after closing. California residents can ask for deletion","you_lose":["Pro features once the paid period ends; the account reverts to a free account with up to 5 results per search","CSV exports, which need a Pro or Business plan","Content tied to the account, which the terms say account termination may destroy"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"After Continue to Cancel, the flow asks why you're canceling, then offers a month-to-month Pro plan at $99/month before the final red Cancel Subscription button","tips":["Cancelling stops only future renewal charges; the current period is not refunded","Ask for any refund at billing@crunchbase.com within 7 days of the payment, and don't export data first","Crunchbase's terms say it no longer supports its Apple app; cancel on crunchbase.com"]},"sources":[{"id":"s1","url":"https://support.crunchbase.com/hc/en-us/articles/1500002787782-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Complete your cancellation with the final red Cancel Subscription button.","supports":"the cancel menu path, the feedback step and the final red button"},{"id":"s2","url":"https://support.crunchbase.com/hc/en-us/articles/1500008712542-What-is-the-cancellation-policy","title":"What is the cancellation policy?","publisher":"vendor","quote":"Crunchbase does not offer prorated refunds for cancelled subscriptions.","supports":"no prorated refunds"},{"id":"s3","url":"https://about.crunchbase.com/terms-of-service/","title":"Crunchbase Terms of Service","publisher":"vendor","quote":"you will continue to have access to the paid Service through the end of the subscription period","supports":"access continues until the paid period ends"},{"id":"s4","url":"https://about.crunchbase.com/terms-of-service/","title":"Crunchbase Terms of Service","publisher":"vendor","quote":"your subscription will automatically renew at the subscription period frequency referenced on your subscription page","supports":"automatic renewal"},{"id":"s5","url":"https://support.crunchbase.com/hc/en-us/articles/1500002750962-Do-You-Have-Monthly-Subscriptions","title":"Do You Have Monthly Subscriptions?","publisher":"vendor","quote":"With a monthly subscription, you'll be charged $99 each month on a pay-as-you-go basis, and can cancel at any time.","supports":"the $99 monthly plan, cancelling at any time, and the charge when a trial ends"},{"id":"s6","url":"https://support.crunchbase.com/hc/en-us/articles/360061236954-How-Do-I-Cancel-My-Trial","title":"How Do I Cancel My Trial?","publisher":"vendor","quote":"Under the Subscription Management section, click Cancel Trial.","supports":"the Cancel Trial button"},{"id":"s7","url":"https://about.crunchbase.com/terms-of-service/","title":"Crunchbase Terms of Service","publisher":"vendor","quote":"you may cancel at any time until the last day of your trial","supports":"when a trial can be cancelled"},{"id":"s8","url":"https://about.crunchbase.com/privacy-policy/","title":"Crunchbase Privacy Policy","publisher":"vendor","quote":"We retain Personal Data about you for as long as you have an open account with us","supports":"data kept while the account is open"},{"id":"s9","url":"https://about.crunchbase.com/terms-of-service/","title":"Crunchbase Terms of Service","publisher":"vendor","quote":"Account termination may result in destruction of any Content associated with your account","supports":"content can be destroyed on termination"},{"id":"s10","url":"https://about.crunchbase.com/privacy-policy/","title":"Crunchbase Privacy Policy","publisher":"vendor","quote":"You have the right to request that we delete the Personal Data that we have collected from you.","supports":"deletion request for California residents"},{"id":"s11","url":"https://support.crunchbase.com/hc/en-us/articles/1500008712542-What-is-the-cancellation-policy","title":"What is the cancellation policy?","publisher":"vendor","quote":"may be granted for requests received by our billing team within 7 days following the payment","supports":"the 7-day refund window, and the pro rata refund for unused Contacts packages"},{"id":"s12","url":"https://support.crunchbase.com/hc/en-us/articles/1500008712542-What-is-the-cancellation-policy","title":"What is the cancellation policy?","publisher":"vendor","quote":"Further, if you exported any data from Crunchbase Pro, including during a trial, you are not eligible for a refund.","supports":"any export voids a refund"},{"id":"s13","url":"https://support.crunchbase.com/hc/en-us/articles/1500008712542-What-is-the-cancellation-policy","title":"What is the cancellation policy?","publisher":"vendor","quote":"please reach out to billing@crunchbase.com for assistance with your refund.","supports":"where to ask for a refund"},{"id":"s14","url":"https://support.crunchbase.com/hc/en-us/articles/1500008712542-What-is-the-cancellation-policy","title":"What is the cancellation policy?","publisher":"vendor","quote":"this Cancellation Policy does not apply to Crunchbase Enterprise or Crunchbase Business subscriptions","supports":"Business and Enterprise subscriptions are outside the self-serve policy"},{"id":"s15","url":"https://support.crunchbase.com/hc/en-us/articles/1500002787782-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Your paid account will revert to a free account, effective the end of your billing period.","supports":"when cancellation takes effect and the free account afterwards"},{"id":"s16","url":"https://support.crunchbase.com/hc/en-us/articles/1500002787782-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"the option to switch to a more flexible, month-to-month plan of Crunchbase Pro, at a rate of $99/month.","supports":"the month-to-month offer in the cancel flow"},{"id":"s17","url":"https://support.crunchbase.com/hc/en-us/articles/360012244813-Cancel-Your-Crunchbase-Pro-Trial","title":"Cancel Your Crunchbase Pro Trial","publisher":"vendor","quote":"you will still have access to the remaining duration of your 7-day free trial after canceling","supports":"the trial cancel steps (Cancel All Seats, feedback, offer, red button) and access for the rest of the trial"},{"id":"s18","url":"https://support.crunchbase.com/hc/en-us/articles/115010474607-Manage-Your-Pro-Subscriptions","title":"Manage Your Pro Subscriptions","publisher":"vendor","quote":"can manage subscriptions for the entire team","supports":"the team owner or owner, admin users manage subscriptions"},{"id":"s19","url":"https://support.crunchbase.com/hc/en-us/articles/360044750734-What-does-a-subscription-to-Business-look-like","title":"What does a subscription to Business look like?","publisher":"vendor","quote":"please reach out to your Customer Success Manager","supports":"Enterprise customers contact their Customer Success Manager; Business is sold through sales@crunchbase.com"},{"id":"s20","url":"https://support.crunchbase.com/hc/en-us/articles/360062989313-What-is-the-Difference-between-a-Free-Crunchbase-Account-and-Crunchbase-Paid-Subscriptions","title":"What is the Difference between a Free Crunchbase Account and Crunchbase Paid Subscriptions?","publisher":"vendor","quote":"Limited - Up to 5 results per search","supports":"free account search limit"},{"id":"s21","url":"https://support.crunchbase.com/hc/en-us/articles/115010610787-Export-to-CSV","title":"Export to CSV","publisher":"vendor","quote":"simply click the Export button in the upper right-hand corner","supports":"how to export a search or list to CSV, and which plans can export"},{"id":"s22","url":"https://support.crunchbase.com/hc/en-us/articles/115010610787-Export-to-CSV","title":"Export to CSV","publisher":"vendor","quote":"exporting up to 1k rows of data to a CSV file per month","supports":"monthly export row caps"},{"id":"s23","url":"https://about.crunchbase.com/terms-of-service/","title":"Crunchbase Terms of Service","publisher":"vendor","quote":"We no longer maintain or support the Apple Application.","supports":"no supported iOS app"},{"id":"s25","url":"https://support.crunchbase.com/hc/en-us/articles/1500008712542-What-is-the-cancellation-policy","title":"What is the cancellation policy?","publisher":"vendor","quote":"you cancel only future renewal charges associated with your subscription","supports":"cancelling stops future renewals only"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Notice periods, renewal terms and fees for Business and Enterprise contracts aren't on Crunchbase's public pages; they're set in the customer's own contract","Whether Pro is also sold on yearly terms, and at what price, isn't on Crunchbase's public help pages","Crunchbase's help articles don't say whether a confirmation email is sent after cancelling a paid plan or a trial","How long data is kept after an account closes, and how to delete an account, aren't in Crunchbase's privacy policy or help center"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Refund: added the 7-day refund window (void if any data was exported), the billing@crunchbase.com contact and the Contacts-package pro rata rule","Who: the team owner or owner, admin users manage subscriptions","Trial: added the full trial steps (offer, red button) and that access lasts for the rest of the 7-day trial","Added a Business/Enterprise contract route: the self-serve policy doesn't apply; Enterprise customers go to their Customer Success Manager","Added the month-to-month retention offer, the free account, and CSV export with its plan limits","Replaced two-word quotes with the sentences that prove the steps; the support center's quotes were confirmed by reading the pages, as the automated quote check can't load them"]}},"page":"https://stackcut.io/cancel/crunchbase","json":"https://stackcut.io/exits/crunchbase.json","evidence":{"packet_revision":"77c4759d28044746afa6871bad5f0d9d4420d6fe4bd8cc43f510c1d54db07d52","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"crunchbase--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"crunchbase--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"crunchbase--sales-contract--r3","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"crunchyroll","name":"Crunchyroll","category":"streaming_video","website":"https://www.crunchyroll.com","domains":["crunchyroll.com"],"summary":"Cancel on Crunchyroll.com: profile icon, Settings, Membership Info, Cancel Subscription, then No thanks, Finish Cancellation; Premium lasts to the end of the billing period (a free trial ends at once). App sign-ups cancel through Apple or Google; Amazon, PlayStation, Roku and YouTube sign-ups cancel there. Deleting the app doesn't cancel.","routes":[{"channel":"direct_web","applies_to":"Memberships bought on Crunchyroll.com with a credit card or PayPal","who":"The account holder, signed in on Crunchyroll.com in a web browser","method":"self_serve","start_url":"https://www.crunchyroll.com","steps":[{"do":"In a web browser, go to Crunchyroll.com and log in","expect":null},{"do":"Click your profile icon, then Settings, then Membership Info","expect":null},{"do":"Click Cancel Subscription","expect":"No thanks, Finish Cancellation"},{"do":"Click No thanks, Finish Cancellation","expect":"Submit and exit"},{"do":"Optionally give a reason and click Submit and exit, or click Skip and exit","expect":null}],"confirm_by":null,"effective":"You keep Premium perks until the membership expires at the end of the billing period; cancelling during a free trial ends Premium access immediately","notice":"Cancel before your next billing date to avoid the charge","refund":null,"fees":null,"source_ids":["s21","s1","s2","s3","s4","s5","s6"]},{"channel":"apple_app_store","applies_to":"Memberships started in the Crunchyroll app on iPhone or iPad (billed by Apple)","who":"The person whose Apple Account pays","method":"platform_settings","start_url":"https://account.apple.com/account/manage/section/subscriptions","steps":[{"do":"In the Crunchyroll app, tap your profile at bottom right, then Membership, then Manage","expect":"Cancel Subscription"},{"do":"Swipe to your current tier, tap Cancel Subscription, then scroll down and tap Continue with Cancellation","expect":null},{"do":"Or on the device open Settings, tap your name, Subscriptions, Crunchyroll, then Cancel Subscription","expect":null}],"confirm_by":null,"effective":"You keep Premium perks until the membership expires at the end of the billing period","notice":"To avoid a charge after an Apple-billed free trial, cancel at least 24 hours before the trial ends","refund":null,"fees":null,"source_ids":["s7","s8","s9","s4","s23"]},{"channel":"google_play","applies_to":"Memberships started in the Crunchyroll app on Android (billed by Google Play)","who":"The person whose Google Account pays","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"In the Crunchyroll app, tap your profile, then Membership, then Manage","expect":"Cancel Subscription"},{"do":"Swipe to your current tier, tap Cancel Subscription, then Continue with Cancellation (or Pause my Subscription)","expect":null},{"do":"Or cancel it from your subscriptions on Google Play","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time you already paid for","notice":null,"refund":null,"fees":null,"source_ids":["s7","s8","s10","s17"]},{"channel":"amazon","applies_to":"Memberships bought through Amazon, including Prime Video","who":"The Amazon account holder who pays","method":"platform_settings","start_url":"https://www.amazon.com/yourmembershipsandsubscriptions","steps":[{"do":"Go to Your Memberships and Subscriptions on Amazon and find Crunchyroll","expect":"Manage Subscription"},{"do":"Select Manage Subscription, then Cancel Subscription under Advanced Controls","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s11","s12","s13"]},{"channel":"roku","applies_to":"Memberships billed by Roku, including through The Roku Channel","who":"The Roku account holder","method":"platform_settings","start_url":"https://my.roku.com/subscriptions","steps":[{"do":"Go to my.roku.com/subscriptions and select Crunchyroll under Active subscriptions","expect":"Manage subscription"},{"do":"Select Manage subscription, then Turn off auto-renew","expect":null}],"confirm_by":null,"effective":"You keep access until the current billing cycle ends","notice":null,"refund":"No partial-term refunds; you can use the subscription until the end of the billing period","fees":null,"source_ids":["s11","s12","s14","s15","s22"]},{"channel":"reseller_or_partner","applies_to":"Memberships bought through PlayStation or YouTube Primetime Channels","who":"The account holder on that platform","method":"platform_settings","start_url":null,"steps":[{"do":"Use the link in Membership Info on Crunchyroll.com to open the platform that bills you","expect":null},{"do":"Cancel the Crunchyroll subscription in your PlayStation or YouTube account","expect":null}],"confirm_by":"The platform's own confirmation","effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s11","s12"]}],"pay_less":[{"type":"pause","what":"Google Play subscribers can pause instead: in the Android app go to Membership, Manage, Cancel Subscription, then Pause my Subscription. Other billing methods can't pause","evidence":"documented","source_ids":["s17"]},{"type":"downgrade","what":"Move to a lower-cost tier (for example Mega Fan to Fan) with CHANGE PLAN under Settings, Membership Info on the website; third-party billing is changed on that platform","evidence":"documented","source_ids":["s18"]},{"type":"free_plan","what":"After Premium ends the account returns to Free, and you can resubscribe later at crunchyroll.com/premium","evidence":"documented","source_ids":["s19"]}],"export":[],"after_cancel":{"access_until":"The end of the billing period (a cancelled free trial ends immediately)","data_kept":"The account stays intact with watch history, watchlists, preferences and settings until you ask for deletion","you_lose":["Premium perks such as ad-free viewing when the membership expires"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The web flow shows a screen where you click No thanks, Finish Cancellation, then an optional reason you can skip","tips":["Deleting the app, logging out or removing your payment method does not cancel","Check how you're billed on Crunchyroll.com under Settings, Membership Info before cancelling","App sign-ups have no cancel option on the website; use the app or the app store"]},"sources":[{"id":"s1","url":"https://help.crunchyroll.com/article/how-do-i-cancel-my-membership","title":"How do I cancel my membership?","publisher":"vendor","quote":"Click your profile icon → Settings → Membership Info.","supports":"the web path to Membership Info"},{"id":"s2","url":"https://help.crunchyroll.com/article/how-do-i-cancel-my-membership","title":"How do I cancel my membership?","publisher":"vendor","quote":"Go to Membership Info → Cancel Subscription. Click No thanks, Finish Cancellation.","supports":"the web steps and the retention screen"},{"id":"s3","url":"https://help.crunchyroll.com/article/how-do-i-cancel-my-membership","title":"How do I cancel my membership?","publisher":"vendor","quote":"You can optionally share feedback about why you're cancelling, then click Submit and exit. If you'd rather not say, click Skip and exit.","supports":"the optional reason step"},{"id":"s4","url":"https://help.crunchyroll.com/article/how-do-i-cancel-my-membership","title":"How do I cancel my membership?","publisher":"vendor","quote":"You'll keep all of your Premium perks until your membership expires at the end of your billing period.","supports":"when access ends"},{"id":"s5","url":"https://help.crunchyroll.com/article/how-do-i-cancel-my-membership","title":"How do I cancel my membership?","publisher":"vendor","quote":"To avoid charges, cancel your membership before your billing date.","supports":"the notice"},{"id":"s6","url":"https://help.crunchyroll.com/article/how-do-free-trials-on-crunchyroll-work","title":"How do free trials on Crunchyroll work?","publisher":"vendor","quote":"This means that once you cancel during the trial period, you'll immediately lose access to Premium features, rather than continuing until the original trial end date.","supports":"free trials end immediately"},{"id":"s7","url":"https://help.crunchyroll.com/article/how-do-i-cancel-my-membership","title":"How do I cancel my membership?","publisher":"vendor","quote":"Tap your profile on the bottom right, then tap Membership. Tap Manage. Swipe to your current membership tier, then tap Cancel Subscription.","supports":"the in-app steps"},{"id":"s8","url":"https://help.crunchyroll.com/article/how-do-i-cancel-my-membership","title":"How do I cancel my membership?","publisher":"vendor","quote":"If you subscribed to Crunchyroll on the app, your membership is linked to your Apple account (for iOS) or your Google account (for Android).","supports":"app sign-ups are billed by Apple or Google"},{"id":"s9","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"s10","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when Google Play access ends"},{"id":"s11","url":"https://help.crunchyroll.com/article/how-do-i-cancel-my-membership","title":"How do I cancel my membership?","publisher":"vendor","quote":"If your membership is linked to a partner service, you'll need to cancel your membership directly through their platform.","supports":"partner billing cancels on the partner's platform"},{"id":"s12","url":"https://help.crunchyroll.com/article/how-do-i-cancel-my-membership","title":"How do I cancel my membership?","publisher":"vendor","quote":"Amazon: Manage Your Subscriptions PlayStation: How to manage subscriptions on PlayStation Roku: Manage or cancel subscriptions through Roku YouTube Primetime: Cancel your Primetime Channel subscription","supports":"the partner list"},{"id":"s13","url":"https://www.amazon.com/gp/help/customer/display.html?nodeId=GU8AWX4GDKM7QGTE","title":"Manage Amazon Subscriptions","publisher":"platform","quote":"Go to Your Memberships and Subscriptions. Locate the subscription that you want to cancel. Select Manage Subscription. Select Cancel Subscription under Advanced Controls.","supports":"the Amazon steps"},{"id":"s14","url":"https://support.roku.com/article/manage-or-cancel-subscriptions","title":"Manage or cancel subscriptions on Roku","publisher":"platform","quote":"Go to my.roku.com/subscriptions. Under Active subscriptions, select the subscription you want to cancel. Select Manage subscription and then select Turn off auto-renew to cancel your subscription.","supports":"the Roku steps"},{"id":"s15","url":"https://support.roku.com/article/manage-or-cancel-subscriptions","title":"Manage or cancel subscriptions on Roku","publisher":"platform","quote":"When you cancel your subscription, you'll still have access until your current billing cycle ends.","supports":"when Roku access ends"},{"id":"s16","url":"https://help.crunchyroll.com/article/how-do-i-cancel-my-membership","title":"How do I cancel my membership?","publisher":"vendor","quote":"Deleting the app, logging out, or removing your payment method won't cancel your subscription.","supports":"the agent tip"},{"id":"s17","url":"https://help.crunchyroll.com/article/how-do-i-cancel-my-membership","title":"How do I cancel my membership?","publisher":"vendor","quote":"If you subscribed to Crunchyroll through Google Play, you have the option to pause your subscription.","supports":"pause for Google Play subscribers"},{"id":"s18","url":"https://help.crunchyroll.com/article/how-do-i-change-my-membership-plan","title":"How do I change my membership plan?","publisher":"vendor","quote":"Crunchyroll allows you to Upgrade or Downgrade your membership directly on the website.","supports":"downgrading on the website"},{"id":"s19","url":"https://help.crunchyroll.com/article/how-do-i-change-my-membership-plan","title":"How do I change my membership plan?","publisher":"vendor","quote":"Once your account returns to Free after your current plan ends, head to crunchyroll.com/premium and choose your new plan.","supports":"the account returns to Free"},{"id":"s20","url":"https://help.crunchyroll.com/article/how-do-i-have-my-account-deleted","title":"How do I have my account deleted?","publisher":"vendor","quote":"If you cancel, your Crunchyroll account will stay intact, along with the watch history, watchlists, preferences and settings.","supports":"what is kept after cancelling"},{"id":"s21","url":"https://help.crunchyroll.com/article/how-do-i-cancel-my-membership","title":"How do I cancel my membership?","publisher":"vendor","quote":"Go to Crunchyroll.com on your web browser. Log in","supports":"the web route starts on Crunchyroll.com in a browser"},{"id":"s22","url":"https://support.roku.com/article/manage-or-cancel-subscriptions","title":"Manage or cancel subscriptions on Roku","publisher":"platform","quote":"If you cancel with time left in your billing period, you can use your subscription until the end of the billing period. No partial-term refunds are provided.","supports":"no partial-term refunds on Roku billing"},{"id":"s23","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.","supports":"cancel an Apple-billed trial at least 24 hours before it ends"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Crunchyroll's refund policy is not stated in the help articles, and its Terms of Use page could not be read","No confirmation email or on-screen confirmation is documented","When Amazon-, PlayStation- and YouTube-billed access ends is not stated","No data export is documented","In review, the per-platform steps and FAQ answers in Crunchyroll's cancel article couldn't be read, so the cancel button names, the end-of-billing-period rule and the notice aren't reconfirmed","The in-app steps, the Apple/Google billing link, the partner list wording and the Google Play pause aren't in the cancel article's visible text and couldn't be re-checked","Crunchyroll's free-trial, change-plan and account-deletion articles couldn't be re-read in review, so those details aren't reconfirmed","Amazon's help page on managing subscriptions couldn't be checked, so the Amazon steps aren't reconfirmed"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["Web steps: 'profile picture at top right' replaced by the live wording 'profile icon → Settings → Membership Info' (s1 re-copied, s21 added)","Roku route: added refund (no partial-term refunds) from Roku's page (s22)","Apple route: added notice to cancel a trial at least 24 hours before it ends (s23)","Summary: 'profile picture' changed to 'profile icon'","Level set to partial: the parts of Crunchyroll's articles and Amazon's help page that couldn't be re-checked are listed in unverified"]}},"delete_account":{"url":"https://privacyportal.onetrust.com/webform/d19e506f-1a64-463d-94e4-914dd635817d/35fb5149-8905-48f3-9cbf-8b651c427d0e","difficulty":"medium","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/crunchyroll","json":"https://stackcut.io/exits/crunchyroll.json","localized":[{"language":"de","market":"DE","title":"Crunchyroll kündigen","page":"https://stackcut.io/de/cancel/crunchyroll","checked_on":"2026-10-05"},{"language":"pt-br","market":"BR","title":"Como cancelar a Crunchyroll","page":"https://stackcut.io/pt-br/cancel/crunchyroll","checked_on":"2026-10-08"},{"language":"es","market":"MX","title":"Cómo cancelar Crunchyroll Premium","page":"https://stackcut.io/es/cancel/crunchyroll","checked_on":"2026-10-05"}],"evidence":{"packet_revision":"605a182cdb6537977ec1f84cc1f41b19bc7021542b4a1ce7a6cc0be9453a28c6","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"crunchyroll--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"crunchyroll--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"crunchyroll--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"crunchyroll--amazon--r4","channel":"amazon","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"crunchyroll--roku--r5","channel":"roku","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"crunchyroll--reseller-or-partner--r6","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"cursor","name":"Cursor","category":"developer_tools","website":"https://cursor.com","domains":["cursor.com"],"summary":"Go to cursor.com/dashboard/billing, click Manage Subscription (Stripe portal), then Cancel Subscription. Paid features last until the period ends, then the account drops to the free Hobby plan. Cancel at least 24 hours before renewal. Plans bought in the iOS or Android app are cancelled with Apple or Google.","routes":[{"channel":"direct_web","label":"Individual plans","applies_to":"Pro, Pro+ and Ultra plans bought on cursor.com (monthly or yearly)","who":"The account holder","method":"self_serve","start_url":"https://cursor.com/dashboard/billing","steps":[{"do":"Go to cursor.com/dashboard/billing and click Manage Subscription","expect":"the Stripe billing portal"},{"do":"Click Cancel Subscription and confirm","expect":null}],"confirm_by":null,"effective":"Paid features stay until the end of the current billing period; the account then reverts to the free Hobby plan and isn't charged again","notice":"Cancel at least 24 hours before the plan renews to avoid the next charge; plans renew automatically for the same period","refund":"Fees are non-refundable except as required by law. Cursor may refund a charge made in the last 14 days if you haven't used the subscription in that billing period: contact support while signed in. On-demand usage charges aren't refunded once used","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s44","s45"]},{"channel":"direct_web","label":"Teams plans","applies_to":"Teams plans billed on cursor.com","who":"A team admin (team members don't see billing options)","method":"self_serve","start_url":"https://cursor.com/dashboard/billing","steps":[{"do":"As a team admin, go to cursor.com/dashboard/billing and click Manage Subscription","expect":"the Stripe billing portal"},{"do":"Click Cancel Subscription and confirm","expect":null}],"confirm_by":null,"effective":null,"notice":"Cancel at least 24 hours before the plan renews to avoid the next charge","refund":"Fees are non-refundable except as required by law; Teams billing adjustments can appear as a credit on a future invoice","fees":null,"source_ids":["s1","s2","s7","s8","s12","s13","s46"]},{"channel":"apple_app_store","applies_to":"Monthly Pro, Pro+ or Ultra plans bought in the Cursor iOS app","who":"The Apple Account that bought it","method":"platform_settings","start_url":null,"steps":[{"do":"On the iPhone, open Settings, tap your name, then Subscriptions; tap the Cursor subscription and tap Cancel Subscription","expect":null},{"do":"To move to cursor.com billing, wait for the Apple plan to expire at the end of the period, then subscribe again at cursor.com/dashboard/billing","expect":null}],"confirm_by":"If there's no Cancel button or you see an expiration message in red, the subscription is already cancelled","effective":"At the end of the period you've paid for","notice":null,"refund":"Apple handles refunds for in-app purchases; Cursor can't cancel or refund an in-app plan","fees":"On-demand usage isn't billed by Apple: Cursor bills it separately to any payment card you added on the web","source_ids":["s14","s15","s16","s17","s18","s19","s47"]},{"channel":"google_play","applies_to":"Monthly Pro, Pro+ or Ultra plans bought in Cursor's Android app (the help center names it the Grok Bot Android app)","who":"The Google account that bought it","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to subscriptions in Google Play, click Manage on the subscription, then Cancel subscription","expect":null},{"do":"To move to cursor.com billing, let the Google Play plan lapse at the end of the period, then subscribe again on cursor.com with the same email","expect":null}],"confirm_by":null,"effective":"You can keep using it for the time you've already paid","notice":null,"refund":"Cursor can't cancel an in-app plan or issue a refund; refunds go through Google Play","fees":"On-demand usage isn't billed by Google Play: Cursor bills it separately to any payment card you added on the web","source_ids":["s20","s21","s22","s23","s24","s48"]},{"channel":"sales_contract","applies_to":"Enterprise plans (invoice or wire billing, under an Order Form or a Master Services Agreement)","who":"The customer, through Cursor sales","method":"contact_sales","start_url":"https://cursor.com/contact-sales","steps":[{"do":"Contact Cursor through cursor.com/contact-sales, and check your Order Form or MSA, whose pricing and payment terms take precedence over the standard Terms","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s25","s26","s27","s28"]}],"pay_less":[{"type":"free_plan","what":"The free Hobby plan keeps Cursor's core features (Agent, Chat and Tab completions with the Auto model) with limited usage; cancelling moves you to it","evidence":"documented","source_ids":["s4","s29"]},{"type":"downgrade","what":"Individual plans can schedule a downgrade instead of cancelling: in the billing dashboard, click Adjust plan on your plan's tile, pick the plan and confirm Schedule Downgrade. You keep the current plan until the period ends","evidence":"documented","source_ids":["s30","s31","s32"]},{"type":"annual_billing","what":"Yearly billing is available: click Upgrade Now on the green banner at the top of the billing dashboard (the help page doesn't state the saving)","evidence":"documented","source_ids":["s33"]},{"type":"seat_reduction","what":"Teams are billed per active paid seat. Remove members from the team dashboard; a removed member who used Cursor this cycle stays billable until the period ends","evidence":"documented","source_ids":["s34","s35"]}],"export":[{"data":"Code and project files","how":"Nothing to export: they live on your computer, and neither cancelling nor deleting the account touches them","format":null,"limits":null,"source_ids":["s9","s36"]}],"after_cancel":{"access_until":"The end of the current billing period; the account then reverts to the free Hobby plan","data_kept":"Cancelling keeps the account and settings. Deleting the account removes all its data (including chat history and settings) within 30 days. After termination Cursor may delete content associated with the account","you_lose":["Paid plan features and included usage (Hobby has limited usage)","On deleting the account: chat history, settings and Grok Bot, which uses the same account"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancel at least 24 hours before the renewal date to avoid the next charge","The Terms also let you cancel by emailing hi@cursor.com","Plans bought in the iOS or Android app can't be cancelled on cursor.com, and Cursor can't cancel or refund them; on-demand usage for those plans is billed separately to a card added on the web","The cancel option is hidden if the plan already lapsed, an invoice is unpaid, or you aren't a team admin; resolve billing first","Deleting the account is separate: cancel first, then at cursor.com/dashboard scroll to Advanced Account Settings and click Delete Account; it also deletes Grok Bot","Cursor sells only through cursor.com and doesn't authorize resellers","On-demand usage is billed after included usage runs out and isn't refunded once used"]},"sources":[{"id":"s1","url":"https://cursor.com/help/account-and-billing/cancel","title":"Cancel your subscription","publisher":"vendor","quote":"Click Manage Subscription to open the Stripe billing portal","supports":"where the cancel flow starts"},{"id":"s2","url":"https://cursor.com/help/account-and-billing/cancel","title":"Cancel your subscription","publisher":"vendor","quote":"Click Cancel Subscription and confirm","supports":"the cancel step"},{"id":"s3","url":"https://cursor.com/help/account-and-billing/cancel","title":"Cancel your subscription","publisher":"vendor","quote":"You keep access to your paid plan features until the end of your current billing period","supports":"when access ends"},{"id":"s4","url":"https://cursor.com/help/account-and-billing/cancel","title":"Cancel your subscription","publisher":"vendor","quote":"After the billing period ends, your account reverts to the free Hobby plan","supports":"the account moves to Hobby"},{"id":"s5","url":"https://cursor.com/help/account-and-billing/cancel","title":"Cancel your subscription","publisher":"vendor","quote":"You won't be charged again after canceling","supports":"no further charges"},{"id":"s6","url":"https://cursor.com/help/account-and-billing/refunds","title":"Refunds","publisher":"vendor","quote":"The charge was made within the last 14 days","supports":"the refund window"},{"id":"s7","url":"https://cursor.com/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"You must cancel your Subscription Service at least 24 hours before it renews in order to avoid billing of the next periodic Subscription Fee to your account.","supports":"the 24-hour notice"},{"id":"s8","url":"https://cursor.com/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"all fees are in U.S. Dollars and are non-refundable, except as required by law","supports":"fees are non-refundable"},{"id":"s9","url":"https://cursor.com/help/account-and-billing/cancel","title":"Cancel your subscription","publisher":"vendor","quote":"Cancellation does not delete your account or any local project files","supports":"cancelling keeps the account and local files"},{"id":"s10","url":"https://cursor.com/help/account-and-billing/refunds","title":"Refunds","publisher":"vendor","quote":"You have not used the subscription during that billing period","supports":"the refund condition"},{"id":"s11","url":"https://cursor.com/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"will automatically renew for successive periods of the same duration as the Initial Subscription Period","supports":"auto-renewal"},{"id":"s12","url":"https://cursor.com/help/account-and-billing/cancel","title":"Cancel your subscription","publisher":"vendor","quote":"Team admins can cancel through the same billing page.","supports":"who cancels a Teams plan"},{"id":"s13","url":"https://cursor.com/help/account-and-billing/cancel","title":"Cancel your subscription","publisher":"vendor","quote":"Team members won't see billing options; ask a team admin to make plan changes.","supports":"team members can't cancel"},{"id":"s14","url":"https://cursor.com/help/account-and-billing/app-store-subscription","title":"Subscribe from the iOS app","publisher":"vendor","quote":"you can subscribe to a monthly Pro, Pro+, or Ultra plan from the app","supports":"plans sold in the iOS app"},{"id":"s15","url":"https://cursor.com/help/account-and-billing/app-store-subscription","title":"Subscribe from the iOS app","publisher":"vendor","quote":"Apple is the merchant of record for in-app purchases, so Apple handles all subscription management","supports":"Apple manages iOS subscriptions"},{"id":"s16","url":"https://cursor.com/help/account-and-billing/cancel","title":"Cancel your subscription","publisher":"vendor","quote":"In-app subscriptions are managed by Apple, not through cursor.com.","supports":"iOS plans can't be cancelled on cursor.com"},{"id":"s17","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"Apple's cancel steps"},{"id":"s18","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm an Apple cancellation"},{"id":"s19","url":"https://cursor.com/help/account-and-billing/cancel","title":"Cancel your subscription","publisher":"vendor","quote":"Cursor can't cancel an in-app plan for you.","supports":"Cursor can't cancel in-app plans"},{"id":"s20","url":"https://cursor.com/help/account-and-billing/cancel","title":"Cancel your subscription","publisher":"vendor","quote":"Subscriptions bought in the Grok Bot Android app are managed by Google Play, not through cursor.com.","supports":"Android plans are managed by Google Play"},{"id":"s21","url":"https://cursor.com/help/account-and-billing/google-play-subscription","title":"Subscribe from the Android app","publisher":"vendor","quote":"Cursor can't cancel an in-app plan or issue a refund for you.","supports":"Cursor can't cancel or refund Google Play plans"},{"id":"s22","url":"https://cursor.com/help/account-and-billing/google-play-subscription","title":"Subscribe from the Android app","publisher":"vendor","quote":"An in-app plan is tied to a single Cursor email and the Google account used to buy it.","supports":"which accounts the Android plan is tied to"},{"id":"s23","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"Google Play's cancel steps"},{"id":"s24","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"access after a Google Play cancellation"},{"id":"s25","url":"https://cursor.com/help/account-and-billing/enterprise","title":"Enterprise billing","publisher":"vendor","quote":"To get a quote, fill out the contact form at cursor.com/contact-sales","supports":"how to reach Enterprise sales"},{"id":"s26","url":"https://cursor.com/pricing","title":"Pricing","publisher":"vendor","quote":"For invoice-based billing and wire transfers, please contact us to discuss the Enterprise plan.","supports":"invoice billing is Enterprise"},{"id":"s27","url":"https://cursor.com/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"The pricing and payment terms in this Section 4 are subject to any pricing and payment terms set forth in an Order Form.","supports":"an Order Form's terms take precedence"},{"id":"s28","url":"https://cursor.com/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"You may cancel the Subscription Service by using the cancellation functionality made available in your billing menu or by contacting us at hi@cursor.com.","supports":"cancelling in the billing menu or by email"},{"id":"s29","url":"https://cursor.com/help/account-and-billing/pricing","title":"Pricing and plans","publisher":"vendor","quote":"The Hobby plan gives you access to Cursor's core features with limited usage.","supports":"the free Hobby plan"},{"id":"s30","url":"https://cursor.com/help/account-and-billing/cancel","title":"Cancel your subscription","publisher":"vendor","quote":"On an individual plan? You can schedule a downgrade instead of canceling.","supports":"downgrade instead of cancelling"},{"id":"s31","url":"https://cursor.com/help/account-and-billing/pricing","title":"Pricing and plans","publisher":"vendor","quote":"Find the tile with your current plan and click Adjust plan","supports":"the downgrade steps"},{"id":"s32","url":"https://cursor.com/help/account-and-billing/pricing","title":"Pricing and plans","publisher":"vendor","quote":"You keep your current plan until the end of your billing period","supports":"when a downgrade takes effect"},{"id":"s33","url":"https://cursor.com/help/account-and-billing/pricing","title":"Pricing and plans","publisher":"vendor","quote":"Click Upgrade Now on the green banner at the top","supports":"switching to yearly billing"},{"id":"s34","url":"https://cursor.com/docs/account/billing","title":"Billing","publisher":"vendor","quote":"Cursor bills teams per active paid seat, not pre-allocated seats.","supports":"per-seat team billing"},{"id":"s35","url":"https://cursor.com/help/account-and-billing/teams-management","title":"Manage your team","publisher":"vendor","quote":"If the member has any usage during the current cycle, their seat remains billable until the billing period ends.","supports":"when a removed seat stops billing"},{"id":"s36","url":"https://cursor.com/help/account-and-billing/delete-account","title":"Delete your account","publisher":"vendor","quote":"Local project files on your computer remain untouched","supports":"code stays on your machine"},{"id":"s37","url":"https://cursor.com/help/account-and-billing/delete-account","title":"Delete your account","publisher":"vendor","quote":"All data is removed within 30 days.","supports":"data removal after deletion"},{"id":"s38","url":"https://cursor.com/help/account-and-billing/delete-account","title":"Delete your account","publisher":"vendor","quote":"Grok Bot uses your Cursor account. Deleting the Cursor account also deletes Grok Bot.","supports":"deleting the account also deletes Grok Bot"},{"id":"s39","url":"https://cursor.com/help/account-and-billing/delete-account","title":"Delete your account","publisher":"vendor","quote":"Scroll to Advanced Account Settings","supports":"where account deletion is"},{"id":"s40","url":"https://cursor.com/help/account-and-billing/cancel","title":"Cancel your subscription","publisher":"vendor","quote":"Billing must be resolved before you can make subscription changes","supports":"an unpaid invoice blocks cancelling"},{"id":"s41","url":"https://cursor.com/pricing","title":"Pricing","publisher":"vendor","quote":"Cursor subscriptions are only sold directly through cursor.com. We do not authorize any resellers or third-party sellers.","supports":"no resellers"},{"id":"s42","url":"https://cursor.com/docs/account/billing","title":"Billing","publisher":"vendor","quote":"On-demand usage is billed after included usage is consumed","supports":"how on-demand usage is billed"},{"id":"s43","url":"https://cursor.com/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"Upon termination of these Terms, a Subscription Service, or your access to the Service, we may at our option delete any Content or other data associated with your account.","supports":"data after termination"},{"id":"s44","url":"https://cursor.com/help/account-and-billing/refunds","title":"Refunds","publisher":"vendor","quote":"On-demand and fast-request charges for usage you have already consumed are not refundable.","supports":"on-demand charges aren't refunded"},{"id":"s45","url":"https://cursor.com/help/account-and-billing/refunds","title":"Refunds","publisher":"vendor","quote":"Contact support while signed in to your Cursor account.","supports":"how to request a refund"},{"id":"s46","url":"https://cursor.com/help/account-and-billing/refunds","title":"Refunds","publisher":"vendor","quote":"Teams documentation states billing adjustments can appear as credit on a future invoice","supports":"Teams billing adjustments are credited"},{"id":"s47","url":"https://cursor.com/help/account-and-billing/app-store-subscription","title":"App Store subscriptions","publisher":"vendor","quote":"Apple bills your subscription, and on-demand usage is billed separately to a payment card you add on the web.","supports":"on-demand usage for iOS subscribers is billed by Cursor"},{"id":"s48","url":"https://cursor.com/help/account-and-billing/google-play-subscription","title":"Google Play subscriptions","publisher":"vendor","quote":"Google Play bills your subscription, and on-demand usage is billed separately to a payment card you add on the web.","supports":"on-demand usage for Android subscribers is billed by Cursor"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Enterprise contracts: renewal, the notice period for non-renewal and how notice must be sent aren't published; they're in each customer's Order Form or MSA","When a cancelled Teams plan ends is not stated separately, and the refunds page gives only limited guidance for Teams","What confirmation screen or email follows Cancel Subscription in the Stripe portal is not described","How the last on-demand usage bill is settled after cancelling is not described","The yearly-billing saving is not stated on the help pages"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["App Store and Google Play routes: fees now say on-demand usage is billed separately by Cursor to a card added on the web (s47, s48)","Tip added: the Terms also allow cancelling by emailing hi@cursor.com (s28)","Re-checked the web and Teams cancel steps, 24-hour notice, refund rules, app-store pages, downgrade and deletion facts: all confirmed"]}},"delete_account":{"url":"https://www.cursor.com/settings","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"cursor","name":"Cursor","recipes":[{"id":"replace-cursor","title":"AI code editor","best_year_one_net":70}]},"page":"https://stackcut.io/cancel/cursor","json":"https://stackcut.io/exits/cursor.json","localized":[{"language":"ja","market":"JP","title":"Cursorの解約方法","page":"https://stackcut.io/ja/cancel/cursor","checked_on":"2026-10-05"}],"evidence":{"packet_revision":"187a7c74e34a6fe0b601a780a878ea30ffdb6ee6e2cdd8c0899fdeb642901576","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"cursor--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"cursor--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"cursor--apple-app-store--r3","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"cursor--google-play--r4","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"cursor--sales-contract--r5","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"customer_io","name":"Customer.io","category":"marketing_sales","website":"https://customer.io","domains":["customer.io","docs.customer.io"],"summary":"Essentials and Startup plans cancel from the Plans & Billing page (option at the bottom), by an Account Admin or a Member with billing access; Premium and Enterprise cancel through their Customer Success Manager. Sending and access stop immediately, fees aren't refunded, and account data is deleted after 60 days.","routes":[{"channel":"direct_web","label":"Essentials and Startup plans","applies_to":"Essentials and Startup plans","who":"An Account Admin, or a Member with the account-level permission Access billing & account info","method":"self_serve","start_url":null,"steps":[{"do":"Sign in and open your account's Plans & Billing page","expect":null},{"do":"Scroll to the bottom of the page and choose the option to cancel your account","expect":null}],"confirm_by":"Not described in Customer.io's docs; check that messages have stopped sending","effective":"Immediately: messages stop sending and user access is removed","notice":null,"refund":"Fees paid are non-refundable, unless otherwise required by law","fees":"Under the Terms, you remain liable for all fees for the rest of the current subscription term","source_ids":["s1","s2","s3","s4","s5","s12","s13"]},{"channel":"sales_contract","label":"Premium and Enterprise plans","applies_to":"Premium and Enterprise plans, including those paid annually","who":"The account's contact with its Customer Success Manager","method":"contact_sales","start_url":null,"steps":[{"do":"Contact your Customer Success Manager (CSM) to cancel your account","expect":null},{"do":"Give written notice of termination at least 30 days before the subscription renews; formal notices go to legal@customer.io or by courier or certified mail to the address in the Terms","expect":null}],"confirm_by":"Keep a copy of your written notice; the docs don't describe a confirmation","effective":"Access ends on termination, but fees for the rest of the current subscription term are still owed","notice":"At least 30 days' written notice before renewal, or the subscription renews automatically","refund":"Fees paid are non-refundable, unless otherwise required by law","fees":"You remain liable for all fees for the remainder of the then-current subscription term","source_ids":["s6","s10","s11","s12","s13","s14","s15","s16"]}],"pay_less":[{"type":"discount_program","what":"Startup Program: early-stage companies get a full year free","evidence":"documented","source_ids":["s19"]}],"export":[{"data":"People and their attributes (optionally a separate CSV of relationships)","how":"Open People, click Export to CSV and choose All attributes, Displayed attributes or Choose attributes","format":"CSV","limits":"Exports expire and are deleted from the workspace after 60 days; save what you need before cancelling, since access ends immediately","source_ids":["s21","s22","s23","s8","s5"]}],"after_cancel":{"access_until":"Access ends immediately on cancelling; messages stop sending","data_kept":"Account data is scheduled for deletion after 60 days, after which the account can't be recovered; within that window the billing team (billing@customer.io) can help restore it","you_lose":["Message sending, immediately","User access to the account and its data, immediately","All account data after 60 days"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Export people data before cancelling: sending and access stop immediately","Premium and Enterprise accounts can't cancel in the app; they go through their Customer Success Manager","Under the Terms, the subscription renews automatically unless written notice is given 30 days before renewal","Overages for going over your profile or email allowance are billed separately; Premium and Enterprise overages are billed monthly","For account and billing issues, the contact page offers a chat with the team"]},"sources":[{"id":"s1","url":"https://docs.customer.io/accounts/billing/canceling/","title":"Canceling your account","publisher":"vendor","quote":"If you're on an Essentials or Startup plan, you can cancel directly from your account's Plans & Billing page.","supports":"self-serve cancelling for Essentials and Startup plans"},{"id":"s2","url":"https://docs.customer.io/accounts/billing/canceling/","title":"Canceling your account","publisher":"vendor","quote":"Look for the option to cancel your account at the bottom of the page.","supports":"where the cancel option is"},{"id":"s3","url":"https://docs.customer.io/accounts/billing/canceling/","title":"Canceling your account","publisher":"vendor","quote":"you must be an Account Admin or Member","supports":"who can cancel"},{"id":"s4","url":"https://docs.customer.io/accounts/billing/canceling/","title":"Canceling your account","publisher":"vendor","quote":"Access billing & account info","supports":"the permission needed to cancel"},{"id":"s5","url":"https://docs.customer.io/accounts/billing/canceling/","title":"Canceling your account","publisher":"vendor","quote":"Once an account is canceled, messages will stop sending and user access will be immediately removed.","supports":"cancelling takes effect immediately"},{"id":"s6","url":"https://docs.customer.io/accounts/billing/canceling/","title":"Canceling your account","publisher":"vendor","quote":"contact your Customer Success Manager (CSM) to cancel your account.","supports":"Premium and Enterprise plans cancel through their CSM"},{"id":"s7","url":"https://docs.customer.io/accounts/billing/canceling/","title":"Canceling your account","publisher":"vendor","quote":"Your account data will be scheduled for deletion after 60 days.","supports":"data deletion after 60 days"},{"id":"s8","url":"https://docs.customer.io/accounts/billing/canceling/","title":"Canceling your account","publisher":"vendor","quote":"Please make sure you've saved any information you need before you cancel.","supports":"save data before cancelling"},{"id":"s9","url":"https://docs.customer.io/accounts/billing/canceling/","title":"Canceling your account","publisher":"vendor","quote":"If you would like to restart your account then please reach out to our billing team at billing@customer.io.","supports":"restarting a cancelled account"},{"id":"s10","url":"https://customer.io/legal/terms-of-service/","title":"Customer.io Terms of Service","publisher":"vendor","quote":"unless you provide thirty (30) days prior written notice, your subscription will automatically renew","supports":"auto-renewal and the 30-day notice"},{"id":"s11","url":"https://customer.io/legal/terms-of-service/","title":"Customer.io Terms of Service","publisher":"vendor","quote":"You may terminate your use of the Services, any Service Order and this Agreement by providing written notice of termination to Customer.io","supports":"terminating by written notice"},{"id":"s12","url":"https://customer.io/legal/terms-of-service/","title":"Customer.io Terms of Service","publisher":"vendor","quote":"you will remain liable for all Fees for the remainder of the then-current Subscription Term.","supports":"fees for the rest of the term"},{"id":"s13","url":"https://customer.io/legal/terms-of-service/","title":"Customer.io Terms of Service","publisher":"vendor","quote":"Any Fees paid hereunder are non-refundable, unless otherwise required by law.","supports":"refunds"},{"id":"s14","url":"https://customer.io/legal/terms-of-service/","title":"Customer.io Terms of Service","publisher":"vendor","quote":"and if to Customer.io, to legal@Customer.io or when delivered in person by nationally recognized overnight courier","supports":"where notices to Customer.io go"},{"id":"s15","url":"https://customer.io/legal/terms-of-service/","title":"Customer.io Terms of Service","publisher":"vendor","quote":"Upon any termination, your right to use the Services and access Data through the Services will immediately cease.","supports":"access ends on termination"},{"id":"s16","url":"https://docs.customer.io/accounts/billing/how-we-bill/","title":"How we bill","publisher":"vendor","quote":"If you have a premium or enterprise plan, you can choose to pay annually.","supports":"annual billing on Premium and Enterprise"},{"id":"s17","url":"https://docs.customer.io/accounts/billing/how-we-bill/","title":"How we bill","publisher":"vendor","quote":"If you go over your allotted number of profiles or emails, we charge you for the overages.","supports":"overage charges"},{"id":"s18","url":"https://docs.customer.io/accounts/billing/how-we-bill/","title":"How we bill","publisher":"vendor","quote":"If you have a premium or enterprise plan, you're charged for overages on a monthly basis","supports":"overages billed monthly on Premium and Enterprise"},{"id":"s19","url":"https://customer.io/pricing/","title":"Customer.io pricing","publisher":"vendor","quote":"Early-stage companies get a full year free through our Startup Program.","supports":"the Startup Program"},{"id":"s20","url":"https://customer.io/contact","title":"Contact Customer.io","publisher":"vendor","quote":"Chat with us to resolve account and billing issues.","supports":"chat for account and billing issues"},{"id":"s21","url":"https://docs.customer.io/messaging/people/manage/exporting-users/","title":"Export data for multiple people","publisher":"vendor","quote":"You can export data for a group of users to a CSV.","supports":"people export to CSV"},{"id":"s22","url":"https://docs.customer.io/messaging/people/manage/exporting-users/","title":"Export data for multiple people","publisher":"vendor","quote":"Export to CSV","supports":"the export menu on the People page"},{"id":"s23","url":"https://docs.customer.io/messaging/people/manage/exporting-users/","title":"Export data for multiple people","publisher":"vendor","quote":"After 60 days, the export expires, and we delete it from your workspace.","supports":"exports expire after 60 days"}],"verification":{"level":"docs","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Customer.io's docs don't name the cancel button or describe a confirmation screen or email","Whether a final overage bill is charged after cancelling isn't stated in Customer.io's billing docs"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Added the self-serve route from Customer.io's own Canceling your account doc: Essentials and Startup plans cancel at the bottom of the Plans & Billing page, by an Account Admin or a Member with billing access","Recast the written-notice route as Premium and Enterprise plans, which cancel through their Customer Success Manager, with the Terms' 30-day notice, fees and notice address","Fixed after_cancel: sending and access stop immediately; account data is deleted after 60 days (it had said retention wasn't stated)","Added a people CSV export and overage billing; dropped the free-trial data note","Set sign_in_needed to true and level to docs"]}},"page":"https://stackcut.io/cancel/customer_io","json":"https://stackcut.io/exits/customer_io.json","evidence":{"packet_revision":"3cfda59789e5846bfd1ed45c43d261d26394eb8a91b59c2ae4c41b5fc916b22f","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"customer-io--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"customer-io--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"cyberghost","name":"CyberGhost VPN","category":"security_privacy","website":"https://www.cyberghostvpn.com","domains":["cyberghostvpn.com","cyberghost.ro"],"summary":"Cancel at my.cyberghostvpn.com: profile logo, Subscriptions, Cancel Subscription, Continue To Cancel; the VPN works until the paid period ends. App Store, Google Play and Amazon purchases are cancelled there. Gotcha: cancelling doesn't refund; ask Support within 14 days (monthly) or 45 days (6 months or longer).","routes":[{"channel":"direct_web","label":"Bought on the CyberGhost website","applies_to":"Subscriptions bought on the CyberGhost website","who":"The account holder, logged in to the CyberGhost account","method":"self_serve","start_url":"https://my.cyberghostvpn.com/login","steps":[{"do":"Log in to your CyberGhost account and select the profile logo at the top right","expect":"Subscriptions"},{"do":"Select Subscriptions, then Cancel Subscription","expect":"Continue To Cancel"},{"do":"Select Continue To Cancel","expect":"The automatic billing for your CyberGhost VPN subscription has been turned OFF."},{"do":"Or ask Support to cancel automatic renewal by email (support@cyberghost.ro)","expect":null}],"confirm_by":"A screen saying \"The automatic billing for your CyberGhost VPN subscription has been turned OFF.\"","effective":"Automatic billing stops; you keep using CyberGhost until the end of the paid subscription period","notice":"The plan renews at the end of each billing period; cancel before midnight on the renewal date","refund":"Money-back guarantee: 14 days on 1-month subscriptions, 45 days on 6 months or longer. Ask Support by email (support@cyberghost.ro), ticket or 24/7 live chat, with your Order Number or Reference Number. Turning off automatic renewal doesn't request a refund","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s30","s40","s41"]},{"channel":"apple_app_store","applies_to":"Subscriptions bought in the CyberGhost app through the Apple App Store","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"Open the App Store and tap your profile icon in the top-right corner","expect":"Subscriptions"},{"do":"Tap Subscriptions, then select CyberGhost VPN","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription, then tap Cancel Subscription again to confirm","expect":null}],"confirm_by":"In Subscriptions, an expiration message in red text, or no Cancel button","effective":"You can keep using CyberGhost VPN until the end of the current billing period","notice":"Cancel at least 24 hours before the end of the free trial or the next billing date","refund":"Not covered by CyberGhost's money-back guarantee; request a refund from Apple on its Report a Problem website (Apple decides)","fees":null,"source_ids":["s13","s14","s15","s16","s17","s18","s19","s20"]},{"channel":"google_play","applies_to":"Subscriptions and trials bought in the CyberGhost Android app through Google Play","who":"The Google Account that pays for the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Open the Play Store app, tap your account icon and go to Payments & Subscriptions, then Subscriptions","expect":"CyberGhost VPN"},{"do":"Select CyberGhost VPN, tap Cancel subscription and select a reason when prompted","expect":"Continue"},{"do":"Tap Continue, then confirm that you want to cancel","expect":null}],"confirm_by":null,"effective":"No further renewal charges; Google lets you use the subscription for the time already paid","notice":null,"refund":"Not covered by CyberGhost's money-back guarantee; refunds are at Google Play Support's discretion","fees":null,"source_ids":["s21","s22","s23","s24","s25"]},{"channel":"amazon","applies_to":"Subscriptions bought through the Amazon Appstore (for example on Fire TV or Fire Stick)","who":"The Amazon account that bought the subscription","method":"platform_settings","start_url":"https://www.amazon.com/yourmembershipsandsubscriptions","steps":[{"do":"On the web, go to your Amazon Memberships and Subscriptions page and log in to Amazon","expect":"CyberGhost VPN"},{"do":"Locate CyberGhost VPN and click Manage Subscription","expect":"Advanced Controls"},{"do":"Select Cancel Subscription under Advanced Controls","expect":null},{"do":"Or on a Fire TV or Fire Stick, go to Settings, Applications, Appstore, Manage my subscriptions, then find CyberGhost VPN and cancel it","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"Not covered by CyberGhost's money-back guarantee; refunds are at Amazon Appstore Support's discretion","fees":null,"source_ids":["s26","s27","s28","s29"]},{"channel":"reseller_or_partner","applies_to":"Subscriptions from a physical gift card, a promotion activation key, or a third-party seller","who":"The buyer, through the seller","method":"platform_settings","start_url":null,"steps":[{"do":"Contact the store or seller you bought from: the store that sold the subscription handles billing, cancellations and refunds","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"Not covered by CyberGhost's refund policy; ask the seller about its own refund policy","fees":null,"source_ids":["s29","s31","s32"]}],"pay_less":[],"export":[],"after_cancel":{"access_until":"The end of the paid subscription period","data_kept":null,"you_lose":["VPN access once the paid period ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancelling only turns off automatic billing; it doesn't refund. Ask Support separately within 14 days (1-month plans) or 45 days (6 months or longer)","Cancelling doesn't delete the account. Deleting it (Account settings, Delete my account) is irreversible, deletes every subscription on that email, and Support can then no longer handle billing or refund requests","If you bought in the iOS app, you can't cancel in the CyberGhost app; cancel through your Apple account","Some purchases are billed by a payment company that is the merchant of record (CyberGhost's Terms name Cleverbridge, Apple, Google and Amazon)","Longer plans start at an introductory rate and renew annually at the standard rate","Dedicated IP and Security Suite are paid add-ons"]},"sources":[{"id":"s1","url":"https://support.cyberghostvpn.com/hc/en-us/articles/360017373799-How-Can-I-Cancel-My-Subscription","title":"How Can I Cancel My Subscription?","publisher":"vendor","quote":"Go to your CyberGhost account and select the profile logo in the top-right side.","supports":"where the web cancel flow starts"},{"id":"s2","url":"https://support.cyberghostvpn.com/hc/en-us/articles/360017373799-How-Can-I-Cancel-My-Subscription","title":"How Can I Cancel My Subscription?","publisher":"vendor","quote":"Select Continue To Cancel.","supports":"the final web step (after Subscriptions and Cancel Subscription)"},{"id":"s3","url":"https://support.cyberghostvpn.com/hc/en-us/articles/360017373799-How-Can-I-Cancel-My-Subscription","title":"How Can I Cancel My Subscription?","publisher":"vendor","quote":"The automatic billing for your CyberGhost VPN subscription has been turned OFF.","supports":"the confirmation screen"},{"id":"s4","url":"https://support.cyberghostvpn.com/hc/en-us/articles/360017373799-How-Can-I-Cancel-My-Subscription","title":"How Can I Cancel My Subscription?","publisher":"vendor","quote":"This means you have successfully cancelled your CyberGhost VPN subscription and can keep using it until the end of your paid subscription period.","supports":"when a web cancellation takes effect"},{"id":"s5","url":"https://support.cyberghostvpn.com/hc/en-us/articles/360017373799-How-Can-I-Cancel-My-Subscription","title":"How Can I Cancel My Subscription?","publisher":"vendor","quote":"Canceling your subscription doesn't automatically refund your subscription.","supports":"cancelling doesn't refund"},{"id":"s6","url":"https://support.cyberghostvpn.com/hc/en-us/articles/360017373799-How-Can-I-Cancel-My-Subscription","title":"How Can I Cancel My Subscription?","publisher":"vendor","quote":"This process will cancel your active subscription but won't delete your account.","supports":"cancelling is not deleting the account"},{"id":"s7","url":"https://support.cyberghostvpn.com/hc/en-us/articles/213849009-How-do-CyberGhost-s-Plans-and-Offers-Work","title":"How do CyberGhost's Plans and Offers Work?","publisher":"vendor","quote":"Your plan renews automatically at the end of each billing period. To stop being charged, you'll need to cancel before midnight on the renewal date.","supports":"auto-renewal and the cancel deadline"},{"id":"s8","url":"https://support.cyberghostvpn.com/hc/en-us/articles/213834369-CyberGhost-VPN-s-Refund-Policy","title":"CyberGhost VPN's Refund Policy","publisher":"vendor","quote":"For 1-month subscriptions, we offer a 14-day money-back guarantee.","supports":"the 14-day guarantee"},{"id":"s9","url":"https://support.cyberghostvpn.com/hc/en-us/articles/213834369-CyberGhost-VPN-s-Refund-Policy","title":"CyberGhost VPN's Refund Policy","publisher":"vendor","quote":"For subscriptions of 6 months or longer, we offer a 45-day money-back guarantee.","supports":"the 45-day guarantee"},{"id":"s10","url":"https://support.cyberghostvpn.com/hc/en-us/articles/213834369-CyberGhost-VPN-s-Refund-Policy","title":"CyberGhost VPN's Refund Policy","publisher":"vendor","quote":"Keep in mind that disabling automatic renewal will not initiate a refund request.","supports":"a refund must be requested separately"},{"id":"s11","url":"https://support.cyberghostvpn.com/hc/en-us/articles/213834369-CyberGhost-VPN-s-Refund-Policy","title":"CyberGhost VPN's Refund Policy","publisher":"vendor","quote":"You should have your purchase Order Number or Reference Number at hand so that our Support Team can find your account more quickly.","supports":"what to have ready for a refund request"},{"id":"s12","url":"https://support.cyberghostvpn.com/hc/en-us/articles/213834369-CyberGhost-VPN-s-Refund-Policy","title":"CyberGhost VPN's Refund Policy","publisher":"vendor","quote":"Via e-mail to support@cyberghost.ro","supports":"how to contact Support (also by ticket or 24/7 live chat)"},{"id":"s13","url":"https://support.cyberghostvpn.com/hc/en-us/articles/360011444113-How-to-Cancel-a-CyberGhost-VPN-Subscription-from-Your-Apple-Device","title":"How to Cancel a CyberGhost VPN Subscription from Your Apple Device","publisher":"vendor","quote":"If you purchased your subscription via the App Store on iOS, you can't cancel it in the CyberGhost VPN app.","supports":"App Store purchases can't be cancelled in the app"},{"id":"s14","url":"https://support.cyberghostvpn.com/hc/en-us/articles/360011444113-How-to-Cancel-a-CyberGhost-VPN-Subscription-from-Your-Apple-Device","title":"How to Cancel a CyberGhost VPN Subscription from Your Apple Device","publisher":"vendor","quote":"Open the App Store and tap your profile icon in the top-right corner.","supports":"the first App Store step"},{"id":"s15","url":"https://support.cyberghostvpn.com/hc/en-us/articles/360011444113-How-to-Cancel-a-CyberGhost-VPN-Subscription-from-Your-Apple-Device","title":"How to Cancel a CyberGhost VPN Subscription from Your Apple Device","publisher":"vendor","quote":"Tap Cancel Subscription again to confirm.","supports":"the final App Store step"},{"id":"s16","url":"https://support.cyberghostvpn.com/hc/en-us/articles/360011444113-How-to-Cancel-a-CyberGhost-VPN-Subscription-from-Your-Apple-Device","title":"How to Cancel a CyberGhost VPN Subscription from Your Apple Device","publisher":"vendor","quote":"To avoid charges, cancel at least 24 hours before the end of your free trial or next billing date.","supports":"the App Store notice"},{"id":"s17","url":"https://support.cyberghostvpn.com/hc/en-us/articles/360011444113-How-to-Cancel-a-CyberGhost-VPN-Subscription-from-Your-Apple-Device","title":"How to Cancel a CyberGhost VPN Subscription from Your Apple Device","publisher":"vendor","quote":"After you cancel, you can continue using CyberGhost VPN until the end of your current billing period.","supports":"when an App Store cancellation takes effect"},{"id":"s18","url":"https://support.cyberghostvpn.com/hc/en-us/articles/360011444113-How-to-Cancel-a-CyberGhost-VPN-Subscription-from-Your-Apple-Device","title":"How to Cancel a CyberGhost VPN Subscription from Your Apple Device","publisher":"vendor","quote":"Subscriptions purchased via the App Store or iTunes do not qualify for CyberGhost VPN's money-back guarantee.","supports":"App Store purchases have no money-back guarantee"},{"id":"s19","url":"https://support.cyberghostvpn.com/hc/en-us/articles/360011444113-How-to-Cancel-a-CyberGhost-VPN-Subscription-from-Your-Apple-Device","title":"How to Cancel a CyberGhost VPN Subscription from Your Apple Device","publisher":"vendor","quote":"If you would like to request a refund, visit Apple's Report a Problem website and follow the instructions provided by Apple.","supports":"how to ask Apple for a refund"},{"id":"s20","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm an Apple cancellation"},{"id":"s21","url":"https://support.cyberghostvpn.com/hc/en-us/articles/360025309034-How-to-Cancel-a-CyberGhost-VPN-Google-Play-Subscription-or-Trial","title":"How to Cancel a CyberGhost VPN Google Play Subscription or Trial","publisher":"vendor","quote":"Tap your account icon and go to Payments & Subscriptions.","supports":"where the Google Play flow starts"},{"id":"s22","url":"https://support.cyberghostvpn.com/hc/en-us/articles/360025309034-How-to-Cancel-a-CyberGhost-VPN-Google-Play-Subscription-or-Trial","title":"How to Cancel a CyberGhost VPN Google Play Subscription or Trial","publisher":"vendor","quote":"Tap Cancel subscription and select a reason when prompted.","supports":"the Google Play cancel step"},{"id":"s23","url":"https://support.cyberghostvpn.com/hc/en-us/articles/360025309034-How-to-Cancel-a-CyberGhost-VPN-Google-Play-Subscription-or-Trial","title":"How to Cancel a CyberGhost VPN Google Play Subscription or Trial","publisher":"vendor","quote":"Tap Continue, then confirm that you want to cancel.","supports":"the final Google Play step"},{"id":"s24","url":"https://support.cyberghostvpn.com/hc/en-us/articles/360025309034-How-to-Cancel-a-CyberGhost-VPN-Google-Play-Subscription-or-Trial","title":"How to Cancel a CyberGhost VPN Google Play Subscription or Trial","publisher":"vendor","quote":"In-app subscriptions on Android are managed by the Google Play Store and are not covered by CyberGhost VPN's money-back guarantee.","supports":"Google bills Android in-app subscriptions; no money-back guarantee"},{"id":"s25","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when a Google Play cancellation takes effect"},{"id":"s26","url":"https://support.cyberghostvpn.com/hc/en-us/articles/360017373799-How-Can-I-Cancel-My-Subscription","title":"How Can I Cancel My Subscription?","publisher":"vendor","quote":"Go to your Amazon Memberships and Subscriptions page and log into your Amazon account.","supports":"where the Amazon web flow starts"},{"id":"s27","url":"https://support.cyberghostvpn.com/hc/en-us/articles/360017373799-How-Can-I-Cancel-My-Subscription","title":"How Can I Cancel My Subscription?","publisher":"vendor","quote":"Select Cancel Subscription under Advanced Controls.","supports":"the final Amazon web step"},{"id":"s28","url":"https://support.cyberghostvpn.com/hc/en-us/articles/360017373799-How-Can-I-Cancel-My-Subscription","title":"How Can I Cancel My Subscription?","publisher":"vendor","quote":"Subscriptions purchased as an in-app purchase via the Amazon Appstore are excluded from our CyberGhost VPN's money-back guarantee.","supports":"Amazon purchases have no money-back guarantee"},{"id":"s29","url":"https://support.cyberghostvpn.com/hc/en-us/articles/213834889-Who-Handles-Your-Subscription","title":"Who Handles Your Subscription?","publisher":"vendor","quote":"The store where you purchased your subscription is responsible for everything related to billing, including cancellations, refunds, or payment issues.","supports":"whoever sold the subscription handles cancelling it"},{"id":"s30","url":"https://www.cyberghostvpn.com/terms","title":"CyberGhost VPN Terms","publisher":"vendor","quote":"Subscription plans renew automatically by default at the completion of the billing term, provided this is supported by your credit card, unless you cancel automatic renewal.","supports":"auto-renewal in the Terms"},{"id":"s31","url":"https://support.cyberghostvpn.com/hc/en-us/articles/213834889-Who-Handles-Your-Subscription","title":"Who Handles Your Subscription?","publisher":"vendor","quote":"If you purchased a CyberGhost VPN subscription through a physical gift card or a third-party seller, you will need to contact the seller for their respective refund policy.","supports":"gift-card and third-party-seller purchases go through the seller"},{"id":"s32","url":"https://support.cyberghostvpn.com/hc/en-us/articles/360017320500-How-Do-I-Activate-a-Prepaid-or-Promotion-Key","title":"How Do I Activate a Prepaid or Promotion Key?","publisher":"vendor","quote":"Subscriptions coming from physical gift cards or third-party sellers are not covered by our refund policy.","supports":"no CyberGhost refunds for those purchases"},{"id":"s33","url":"https://www.cyberghostvpn.com/terms","title":"CyberGhost VPN Terms","publisher":"vendor","quote":"For purchases where CyberGhost is not the merchant on record (e.g. Cleverbridge, Apple Store, Google Store, Amazon etc)","supports":"payment companies that can be the merchant of record"},{"id":"s34","url":"https://www.cyberghostvpn.com/terms","title":"CyberGhost VPN Terms","publisher":"vendor","quote":"Subscription purchases and refunds are handled via multiple third-party payment companies.","supports":"third-party payment companies handle billing"},{"id":"s35","url":"https://support.cyberghostvpn.com/hc/en-us/articles/360017378259-How-Can-I-Delete-My-CyberGhost-VPN-Account","title":"How Can I Delete My CyberGhost VPN Account?","publisher":"vendor","quote":"All subscriptions associated with your email address will be deleted.","supports":"deleting the account removes all its subscriptions"},{"id":"s36","url":"https://support.cyberghostvpn.com/hc/en-us/articles/360017378259-How-Can-I-Delete-My-CyberGhost-VPN-Account","title":"How Can I Delete My CyberGhost VPN Account?","publisher":"vendor","quote":"We will not be able to fulfill any account-related requests, including billing, payment, and refund queries.","supports":"after deletion Support can't handle billing or refunds"},{"id":"s37","url":"https://support.cyberghostvpn.com/hc/en-us/articles/360017378259-How-Can-I-Delete-My-CyberGhost-VPN-Account","title":"How Can I Delete My CyberGhost VPN Account?","publisher":"vendor","quote":"Confirm by selecting Delete my account on the next prompt.","supports":"how the account is deleted"},{"id":"s38","url":"https://support.cyberghostvpn.com/hc/en-us/articles/213849009-How-do-CyberGhost-s-Plans-and-Offers-Work","title":"How do CyberGhost's Plans and Offers Work?","publisher":"vendor","quote":"Longer-term offers are priced at an introductory rate for the initial period and renew annually at the standard rate thereafter.","supports":"renewals cost the standard rate"},{"id":"s39","url":"https://support.cyberghostvpn.com/hc/en-us/articles/213849009-How-do-CyberGhost-s-Plans-and-Offers-Work","title":"How do CyberGhost's Plans and Offers Work?","publisher":"vendor","quote":"The following are available as optional add-ons at an additional cost:","supports":"Dedicated IP and Security Suite are paid add-ons"},{"id":"s40","url":"https://www.cyberghostvpn.com/terms","title":"CyberGhost VPN Terms","publisher":"vendor","quote":"you may also email support at support@cyberghost.ro or support@cyberghost.com","supports":"Support can cancel automatic renewal by email"},{"id":"s41","url":"https://support.cyberghostvpn.com/hc/en-us/articles/213834889-Who-Handles-Your-Subscription","title":"Who Handles Your Subscription?","publisher":"vendor","quote":"If you bought your subscription directly from the CyberGhost site, you should contact our customer service for any questions regarding your subscription or billing.","supports":"CyberGhost handles website purchases"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["How long CyberGhost keeps account data after a subscription ends isn't stated on its help pages; no data export is documented","Whether the Dedicated IP and Security Suite add-ons stop renewing along with the VPN isn't stated","CyberGhost's Terms name Cleverbridge among payment companies that can be the merchant of record, but its help pages don't say which purchases Cleverbridge bills or how to cancel them there","Whether gift-card or promotion-key subscriptions renew automatically isn't stated","When an Amazon Appstore cancellation takes effect, and how to confirm it, aren't stated on CyberGhost's help page; Amazon's Appstore help would document them","CyberGhost's help pages don't list plan prices, so whether a longer plan costs less per month isn't confirmed here; prices are on its pricing page"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked every route against CyberGhost's help articles (website, Apple, Google Play, Amazon, gift cards and other sellers), its refund policy, account-deletion article and Terms, and Apple's and Google's help: steps, the midnight renewal deadline, the 14/45-day guarantee and the store-handles-billing rule all confirmed","Rewrote two reader notes (Amazon timing, plan prices) to say what isn't confirmed instead of what wasn't checked"]}},"page":"https://stackcut.io/cancel/cyberghost","json":"https://stackcut.io/exits/cyberghost.json","evidence":{"packet_revision":"1d8c496b67e143c8132078797e6d2e305ae4aaf930d0f2ddaa09f1f880065781","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"cyberghost--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"cyberghost--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"cyberghost--google-play--r3","channel":"google_play","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"cyberghost--amazon--r4","channel":"amazon","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"cyberghost--reseller-or-partner--r5","channel":"reseller_or_partner","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"dashlane","name":"Dashlane","category":"security_privacy","website":"https://www.dashlane.com","domains":["dashlane.com"],"summary":"In the Dashlane web app on a computer, open Vault, then Subscription, then Cancel your subscription and Continue cancellation; you keep the plan until the billing period ends. Apple, Google Play or PayPal payers cancel there. Gotcha: once it ends, passwords are export-only, so export first.","routes":[{"channel":"direct_web","applies_to":"Dashlane personal plans paid by credit card on the Dashlane website (including special Premium trials that took payment details)","who":"The account holder, using the Dashlane web app in a computer browser (not the mobile or macOS apps)","method":"self_serve","start_url":null,"steps":[{"do":"In a computer browser, open the Dashlane web app, open the Vault menu in the top left and select Subscription","expect":"Cancel your subscription"},{"do":"Select Cancel your subscription in the right panel","expect":"Continue cancellation"},{"do":"Select Continue cancellation","expect":"a refund link in the right panel, if eligible"},{"do":"If you want a refund, select Request refund in the right panel, then Confirm request, before leaving the page","expect":null}],"confirm_by":null,"effective":"Autorenewal turns off; you keep the plan until the end of the billing period","notice":"For special Premium trials that took payment details, cancel the renewal before the trial ends","refund":"Full refund if you cancel within 30 days of buying; request it right after cancelling, from the refund link in the right panel","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s26","s27"]},{"channel":"apple_app_store","applies_to":"Dashlane plans paid through the Apple App Store","who":"The Apple Account that pays for the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"On an iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then tap the Dashlane subscription","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription (you may need to scroll down)","expect":null}],"confirm_by":"In Subscriptions, the Dashlane subscription shows an expiration message in red text, or has no Cancel button","effective":null,"notice":null,"refund":"Ask Apple for a refund (Dashlane's refund page sends Apple payers to Apple)","fees":null,"source_ids":["s9","s10","s11","s25"]},{"channel":"google_play","applies_to":"Dashlane plans paid through Google Play","who":"The Google Account that pays for the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to subscriptions in Google Play, signed in to the Google Account that pays","expect":"Dashlane"},{"do":"Next to Dashlane, click Manage, then Cancel subscription","expect":"a confirmation pop-up asking for a reason"},{"do":"Select a reason, then click Continue","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time already paid","notice":null,"refund":"Full refund if you cancel within 30 days of buying: select Chat on Dashlane's refund help page and give your Google account and the Google Play transaction ID","fees":null,"source_ids":["s9","s12","s13","s7","s23"]},{"channel":"paypal","applies_to":"Dashlane plans paid with PayPal (new PayPal purchases are only possible in the UK)","who":"The PayPal account that pays Dashlane","method":"platform_settings","start_url":null,"steps":[{"do":"On the PayPal website, go to Settings, then Payments","expect":"Subscriptions and saved businesses (or Automatic Payments)"},{"do":"Select Subscriptions and saved businesses or Automatic Payments, then select Dashlane","expect":"an option to cancel the automatic payment"},{"do":"Cancel the automatic payment","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"Full refund if you cancel within 30 days of buying: select Chat on Dashlane's refund help page and give the invoice number from your PayPal receipt","fees":null,"source_ids":["s9","s14","s7","s24","s28","s29"]},{"channel":"sales_contract","applies_to":"Dashlane professional (business) plans","who":"A plan admin","method":"form","start_url":null,"steps":[{"do":"Select the Dashlane D icon in your browser's toolbar (enter your admin Master Password if asked), then More, then Open the Admin Console","expect":"Admin Console"},{"do":"Open the Admin Console menu in the top left, select Account summary, then Request cancellation","expect":null},{"do":"Select the reason, then Confirm request, then Close","expect":"an email confirmation"},{"do":"Wait for the Support Team to email you to finalize the cancellation","expect":null}],"confirm_by":"An email confirmation, then an email from the Support Team to finalize","effective":null,"notice":"Request cancellation at least 30 days before the renewal date; requests made within 30 days of renewal won't be accepted","refund":null,"fees":null,"source_ids":["s15","s16","s17","s30","s31","s32"]}],"pay_less":[{"type":"downgrade","what":"Move to a cheaper personal plan: cancel now, then sign up for the cheaper plan when the current subscription ends","evidence":"documented","source_ids":["s18"]},{"type":"seat_reduction","what":"Business plans: remove seats by contacting Dashlane Support at least 30 days before the renewal date","evidence":"documented","source_ids":["s33"]},{"type":"downgrade","what":"Business plans: ask Dashlane Support, through the Admin Console or Chat, to downgrade your plan","evidence":"documented","source_ids":["s34"]}],"export":[{"data":"Logins and passwords, IDs, payment information, personal information and Secure Notes","how":"In the web app, open Vault, then Settings, select Export data, then Export to CSV (the Android and iPhone apps have Export data to CSV under Settings, then General)","format":"A ZIP file of CSV files","limits":"Passkeys and Secure Note attachments can't be exported to CSV. After the subscription ends, passwords stay available for export only","source_ids":["s19","s20"]}],"after_cancel":{"access_until":"The end of the billing period","data_kept":"Your data stays in the Dashlane account after the subscription ends; you can still log in, but passwords are available for export only (deleting the account removes all data)","you_lose":["Adding, editing, copying or viewing passwords once the subscription ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["The cancel option only appears in the web app in a computer browser, and only for credit card payments made on the website","Request any refund right after cancelling, before leaving the page","Export your passwords before the plan ends; afterwards you can't view them in Dashlane","If you cancel a plan paid with PayPal, you can't use PayPal to pay for Dashlane again"]},"sources":[{"id":"s1","url":"https://support.dashlane.com/hc/en-us/articles/12247552144786-Cancel-my-Dashlane-subscription-and-stop-autorenewal","title":"Cancel my Dashlane subscription and stop autorenewal","publisher":"vendor","quote":"Open the Vault menu in the top-left of the app, and select Subscription. On the Subscription page, select Cancel your subscription in the right panel.","supports":"the cancel steps"},{"id":"s2","url":"https://support.dashlane.com/hc/en-us/articles/12247552144786-Cancel-my-Dashlane-subscription-and-stop-autorenewal","title":"Cancel my Dashlane subscription and stop autorenewal","publisher":"vendor","quote":"On the next page, select Continue cancellation.","supports":"the final step"},{"id":"s3","url":"https://support.dashlane.com/hc/en-us/articles/12247552144786-Cancel-my-Dashlane-subscription-and-stop-autorenewal","title":"Cancel my Dashlane subscription and stop autorenewal","publisher":"vendor","quote":"Important: This option is only available if you paid with a credit card on our website.","supports":"who can use the web route"},{"id":"s4","url":"https://support.dashlane.com/hc/en-us/articles/12247552144786-Cancel-my-Dashlane-subscription-and-stop-autorenewal","title":"Cancel my Dashlane subscription and stop autorenewal","publisher":"vendor","quote":"You'll only see this option when you use Dashlane in your computer browser and not in the Dashlane mobile apps or macOS app.","supports":"cancel only in a computer browser"},{"id":"s5","url":"https://support.dashlane.com/hc/en-us/articles/12247552144786-Cancel-my-Dashlane-subscription-and-stop-autorenewal","title":"Cancel my Dashlane subscription and stop autorenewal","publisher":"vendor","quote":"When you cancel, you keep your plan until the end of your billing period, but we turn off autorenewal for your subscription.","supports":"when it takes effect"},{"id":"s6","url":"https://support.dashlane.com/hc/en-us/articles/12247552144786-Cancel-my-Dashlane-subscription-and-stop-autorenewal","title":"Cancel my Dashlane subscription and stop autorenewal","publisher":"vendor","quote":"If you want a refund, you can start the process after you cancel, as the refund link appears in the right panel once the cancellation is complete.","supports":"where the refund link appears"},{"id":"s7","url":"https://support.dashlane.com/hc/en-us/articles/12248372111506-Get-a-refund-for-my-Dashlane-subscription","title":"Get a refund for my Dashlane subscription","publisher":"vendor","quote":"You can request a full refund when you cancel within 30 days of buying your Dashlane subscription.","supports":"the 30-day refund"},{"id":"s8","url":"https://support.dashlane.com/hc/en-us/articles/32567141773330-Do-I-need-to-cancel-my-Dashlane-Premium-trial-to-avoid-charges","title":"Do I need to cancel my Dashlane Premium trial to avoid charges?","publisher":"vendor","quote":"If you don't wish to be charged for the Premium subscription, you must cancel the renewal before the trial ends.","supports":"the trial deadline"},{"id":"s9","url":"https://support.dashlane.com/hc/en-us/articles/12247552144786-Cancel-my-Dashlane-subscription-and-stop-autorenewal","title":"Cancel my Dashlane subscription and stop autorenewal","publisher":"vendor","quote":"You need to cancel directly with the company you used to pay for Dashlane","supports":"Apple, Google Play and PayPal payers cancel there"},{"id":"s10","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple cancel steps on iPhone or iPad"},{"id":"s11","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm an Apple cancellation"},{"id":"s12","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.","supports":"the Google Play cancel steps, including the reason pop-up"},{"id":"s13","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when a Google Play cancellation takes effect"},{"id":"s14","url":"https://www.paypal.com/us/cshelp/article/how-do-i-cancel-a-recurring-payment-subscription-or-automatic-billing-agreement-i-have-with-a-merchant-help240","title":"What is an automatic payment and how do I update or cancel one?","publisher":"platform","quote":"Go to Settings. Click Payments. Select Subscriptions and saved businesses or Automatic Payments. Select the merchant. On this page, you can cancel the automatic payment","supports":"the PayPal steps"},{"id":"s15","url":"https://support.dashlane.com/hc/en-us/articles/208022249-Manage-billing-for-your-professional-plan","title":"Manage billing for your professional plan","publisher":"vendor","quote":"Select the Admin Console menu in the top left of the page, Account summary, and then Request cancellation.","supports":"the business cancel steps"},{"id":"s16","url":"https://support.dashlane.com/hc/en-us/articles/208022249-Manage-billing-for-your-professional-plan","title":"Manage billing for your professional plan","publisher":"vendor","quote":"Professional plan cancellation requests have to be done at least 30 days before the renewal date.","supports":"the business notice period"},{"id":"s17","url":"https://support.dashlane.com/hc/en-us/articles/208022249-Manage-billing-for-your-professional-plan","title":"Manage billing for your professional plan","publisher":"vendor","quote":"You'll receive an email confirmation. After we receive your request, the Support Team will contact you through email to finalize the cancellation.","supports":"how business cancellations are confirmed"},{"id":"s18","url":"https://support.dashlane.com/hc/en-us/articles/18922732709138-Change-your-Dashlane-plan","title":"Change your Dashlane plan","publisher":"vendor","quote":"You can downgrade your Dashlane personal plan when your current subscription ends.","supports":"downgrading"},{"id":"s19","url":"https://support.dashlane.com/hc/en-us/articles/32905278138002-Export-your-Dashlane-data-to-a-CSV","title":"Export your Dashlane data to a CSV","publisher":"vendor","quote":"In the Settings panel, select Export data. In the Export data panel, select Export to CSV.","supports":"how to export"},{"id":"s20","url":"https://support.dashlane.com/hc/en-us/articles/32905278138002-Export-your-Dashlane-data-to-a-CSV","title":"Export your Dashlane data to a CSV","publisher":"vendor","quote":"Attachments you've added to your Secure Notes can't be exported to a CSV file","supports":"export limits"},{"id":"s21","url":"https://support.dashlane.com/hc/en-us/articles/12247552144786-Cancel-my-Dashlane-subscription-and-stop-autorenewal","title":"Cancel my Dashlane subscription and stop autorenewal","publisher":"vendor","quote":"After your subscription ends, you can continue to log in, but your passwords will remain accessible for export only.","supports":"what happens to your data"},{"id":"s22","url":"https://support.dashlane.com/hc/en-us/articles/12247552144786-Cancel-my-Dashlane-subscription-and-stop-autorenewal","title":"Cancel my Dashlane subscription and stop autorenewal","publisher":"vendor","quote":"You can't add, edit, copy, or view your passwords in Dashlane.","supports":"what you lose"},{"id":"s23","url":"https://support.dashlane.com/hc/en-us/articles/12248372111506-Get-a-refund-for-my-Dashlane-subscription","title":"Get a refund for my Dashlane subscription","publisher":"vendor","quote":"Select Chat in the bottom right of this page and describe your issue. We'll need the Google account you use to access Google Play, as well as the transaction ID","supports":"Google Play refunds go through Dashlane chat"},{"id":"s24","url":"https://support.dashlane.com/hc/en-us/articles/12248372111506-Get-a-refund-for-my-Dashlane-subscription","title":"Get a refund for my Dashlane subscription","publisher":"vendor","quote":"Select Chat in the bottom right of this page and describe your issue. We'll need the invoice number on your PayPal receipt.","supports":"PayPal refunds go through Dashlane chat"},{"id":"s25","url":"https://support.dashlane.com/hc/en-us/articles/12248372111506-Get-a-refund-for-my-Dashlane-subscription","title":"Get a refund for my Dashlane subscription","publisher":"vendor","quote":"Ask Apple for a refund","supports":"Apple payers ask Apple for a refund"},{"id":"s26","url":"https://support.dashlane.com/hc/en-us/articles/12248372111506-Get-a-refund-for-my-Dashlane-subscription","title":"Get a refund for my Dashlane subscription","publisher":"vendor","quote":"Don't leave until you've requested your refund.","supports":"request the refund before leaving the page"},{"id":"s27","url":"https://support.dashlane.com/hc/en-us/articles/12248372111506-Get-a-refund-for-my-Dashlane-subscription","title":"Get a refund for my Dashlane subscription","publisher":"vendor","quote":"Select Confirm request.","supports":"the refund confirm step"},{"id":"s28","url":"https://support.dashlane.com/hc/en-us/articles/12247552144786-Cancel-my-Dashlane-subscription-and-stop-autorenewal","title":"Cancel my Dashlane subscription and stop autorenewal","publisher":"vendor","quote":"If you cancel your subscription, you won't be able to use PayPal to pay for Dashlane again.","supports":"PayPal can't be used again after cancelling"},{"id":"s29","url":"https://support.dashlane.com/hc/en-us/articles/12247552144786-Cancel-my-Dashlane-subscription-and-stop-autorenewal","title":"Cancel my Dashlane subscription and stop autorenewal","publisher":"vendor","quote":"Unless you live in the United Kingdom, you can no longer buy new Dashlane plans with PayPal.","supports":"new PayPal purchases only in the UK"},{"id":"s30","url":"https://support.dashlane.com/hc/en-us/articles/208022249-Manage-billing-for-your-professional-plan","title":"Manage billing for your professional plan","publisher":"vendor","quote":"Requests made within 30 days of renewal won't be accepted.","supports":"late business cancellation requests are refused"},{"id":"s31","url":"https://support.dashlane.com/hc/en-us/articles/208022249-Manage-billing-for-your-professional-plan","title":"Manage billing for your professional plan","publisher":"vendor","quote":"In the Dashlane browser extension pop-up, select More and then Open the Admin Console.","supports":"how to open the Admin Console"},{"id":"s32","url":"https://support.dashlane.com/hc/en-us/articles/208022249-Manage-billing-for-your-professional-plan","title":"Manage billing for your professional plan","publisher":"vendor","quote":"Select the reason, Confirm request, and then Close.","supports":"the last business cancel step"},{"id":"s33","url":"https://support.dashlane.com/hc/en-us/articles/208022249-Manage-billing-for-your-professional-plan","title":"Manage billing for your professional plan","publisher":"vendor","quote":"If you want to remove seats from your plan, you can contact our Support team at least 30 days before the renewal date of your subscription.","supports":"removing seats on business plans"},{"id":"s34","url":"https://support.dashlane.com/hc/en-us/articles/208022249-Manage-billing-for-your-professional-plan","title":"Manage billing for your professional plan","publisher":"vendor","quote":"If you want to downgrade your plan, you can contact our Support team through the Admin Console or select Chat","supports":"downgrading business plans"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["What confirms a personal-plan cancellation (email or on-screen status) is not stated","Whether Dashlane's 30-day refund covers renewals is not stated (the page says within 30 days of buying)"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Google Play and PayPal refunds: within 30 days, through Dashlane chat with the transaction ID or PayPal invoice number (s23, s24)","Apple refund: ask Apple (s25); Apple confirm_by reworded to match Apple's page","Added business seat removal and downgrade to pay_less (s33, s34)","Business route: added the Admin Console and reason/Confirm request steps, and that late requests aren't accepted (s30-s32)","PayPal gotcha moved from fees to tips and quoted (s28, s29); refund step adds Confirm request (s26, s27)"]}},"delete_account":{"url":"https://app.dashlane.com/#/delete-account","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/dashlane","json":"https://stackcut.io/exits/dashlane.json","evidence":{"packet_revision":"6f31846ffb2b0c11f9e1c4753b29e8e4bd9d509cbf1ce640663162ecd877920e","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"dashlane--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"dashlane--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"dashlane--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"dashlane--paypal--r4","channel":"paypal","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"dashlane--sales-contract--r5","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"databox","name":"Databox","category":"marketing_sales","website":"https://databox.com","domains":["databox.com"],"summary":"An Admin cancels in Settings > Billing: Cancel Subscription at the bottom, then Cancel Subscription again in the popup. The plan runs to the end of the paid period, then syncing stops. Emailing Databox doesn't count as cancelling, and deleting the account (owner only) erases everything permanently.","routes":[{"channel":"direct_web","applies_to":"Databox paid plans (Analyst, Team, Agency and legacy plans such as Starter, Professional, Performer, Growth and Premium), billed monthly, quarterly or yearly","who":"An Admin","method":"self_serve","start_url":null,"steps":[{"do":"Sign in and go to Settings > Billing","expect":"Cancel Subscription, at the bottom of the page"},{"do":"Scroll to the bottom of the page and click Cancel Subscription","expect":"a confirmation popup"},{"do":"In the confirmation popup, click Cancel Subscription again","expect":null},{"do":"Optional, account owner only: to also delete the account and all its data permanently, go to Account Management > Company information, click Delete account, type your password and click Yes, delete","expect":null}],"confirm_by":"A cancelled subscription shows Reactivate at the top of the Your subscription box in Settings > Billing","effective":"At the end of the current billing cycle: the end of the month on monthly plans, or the end of the quarter or year already paid for. Data keeps syncing until then","notice":null,"refund":"The Terms say fees are non-refundable, with no refunds or credits for partial months, upgrade or downgrade refunds, or unused months with an open account","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12"]}],"pay_less":[{"type":"free_plan","what":"The Free plan keeps 1 user, 3 data sources, 1 dashboard, 10 custom metrics and 50 AI credits a month","evidence":"documented","source_ids":["s13"]},{"type":"downgrade","what":"An Admin can move to a cheaper plan in Settings > Plans (Change plan in the Your subscription box). It takes effect immediately; the unused part of the period is credited toward your next invoice, and features not in the new plan are restricted at once. Data isn't deleted","evidence":"documented","source_ids":["s14","s43","s15","s16","s17","s41"]},{"type":"annual_billing","what":"Quarterly billing includes a 10% discount and yearly billing a 20% discount","evidence":"documented","source_ids":["s18","s19"]}],"export":[{"data":"Datasets (data synced from your data sources)","how":"Go to Data Manager > Datasets, find the dataset and select Export data, choose the columns to include, click Export data, then Download or Copy URL","format":"CSV only","limits":"Only on select plans; data can't be exported straight from a data source, only from a dataset; the download URL works for 30 days","source_ids":["s20","s21","s22","s23","s24","s44","s45"]},{"data":"Your account's data, on request","how":"Before closing the account, ask Databox support (in-app chat or help@databox.com) for a data export","format":null,"limits":"Provided case by case, where technically feasible","source_ids":["s25","s26","s27"]}],"after_cancel":{"access_until":"The end of the billing period already paid for. After that, syncing stops and some features are limited, but existing synced data stays accessible while the account is active","data_kept":"Synced data stays while the account is active; if the account is later closed, data is kept for a 30-day retention period and then permanently deleted. Deleting the account removes it permanently. The Terms (last updated 2023) instead say User Content is deleted immediately upon cancellation","you_lose":["New data from your data sources once the subscription ends; gaps can appear, and metrics with historical data limits can be permanently affected","On some plans, creating new connections, adding data sources, and building datasets and custom metrics","If you delete the account: all data, settings and content, and access for every user on it"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Only an Admin can cancel or change the plan; only the Account owner can delete the account","An email or phone request doesn't count as cancelling: the Terms say you must cancel through the website","Cancelling is not deleting: the account and synced data remain after the plan ends. Delete the account only if you are leaving for good","AI credits keep renewing monthly until the subscription ends, even if you cancel mid-term on a quarterly or annual plan","Downgrades take effect immediately, but cancellations take effect at the end of the paid period","A trial with no payment details added simply stops syncing and pauses reports at the end of the 14 days","To undo a cancellation, click Reactivate in Settings > Billing"]},"sources":[{"id":"s1","url":"https://help.databox.com/cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"Availability Admins All accounts All subscription plans","supports":"an Admin cancels"},{"id":"s2","url":"https://help.databox.com/cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"Go to Settings > Billing in your Databox account.","supports":"where cancelling starts"},{"id":"s3","url":"https://help.databox.com/cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"Scroll to the bottom of the page and click Cancel Subscription.","supports":"the cancel button"},{"id":"s4","url":"https://help.databox.com/cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"In the confirmation popup, click Cancel Subscription again to complete the process.","supports":"the final confirm"},{"id":"s5","url":"https://databox.com/pricing","title":"Pricing","publisher":"vendor","quote":"Cancellations take effect at the end of your current billing cycle.","supports":"when a cancellation takes effect"},{"id":"s6","url":"https://databox.com/pricing","title":"Pricing","publisher":"vendor","quote":"If you're on quarterly or annual billing, it means the end of the period you've already paid for.","supports":"quarterly and annual plans run to the paid period end"},{"id":"s7","url":"https://help.databox.com/cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"Data will continue syncing until your subscription ends.","supports":"syncing continues to the end"},{"id":"s8","url":"https://help.databox.com/cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"Click Reactivate at the top of the Your subscription box.","supports":"a cancelled subscription shows Reactivate"},{"id":"s9","url":"https://databox.com/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"The Services are billed in advance on a monthly, quarterly or yearly basis and are non-refundable.","supports":"no refunds"},{"id":"s10","url":"https://databox.com/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account.","supports":"no partial-period credits"},{"id":"s11","url":"https://help.databox.com/delete-your-account","title":"Delete your account","publisher":"vendor","quote":"Availability Account owner All accounts All subscription plans","supports":"only the account owner deletes the account"},{"id":"s12","url":"https://help.databox.com/delete-your-account","title":"Delete your account","publisher":"vendor","quote":"Scroll to the Delete account section and click Delete account.","supports":"the delete-account steps"},{"id":"s13","url":"https://databox.com/pricing","title":"Pricing","publisher":"vendor","quote":"You get 1 user, 3 data sources, 1 dashboard, 10 custom metrics, and 50 AI credits a month","supports":"the Free plan limits"},{"id":"s14","url":"https://help.databox.com/change-your-subscription-plan","title":"Change your subscription plan","publisher":"vendor","quote":"Availability Admins All accounts All subscription plans","supports":"Admins change plans"},{"id":"s15","url":"https://help.databox.com/change-your-subscription-plan","title":"Change your subscription plan","publisher":"vendor","quote":"Click Change plan in the Your subscription box.","supports":"how to downgrade"},{"id":"s16","url":"https://help.databox.com/change-your-subscription-plan","title":"Change your subscription plan","publisher":"vendor","quote":"If you've already paid for the current billing period, the unused portion of your higher-tier plan will be prorated and credited toward your next invoice.","supports":"downgrade credit"},{"id":"s17","url":"https://help.databox.com/change-your-subscription-plan","title":"Change your subscription plan","publisher":"vendor","quote":"No, your data will not be deleted. However, access to content tied to features no longer included in your subscription may be restricted or disabled.","supports":"a downgrade keeps data"},{"id":"s18","url":"https://help.databox.com/choose-a-subscription-plan","title":"Choose a subscription plan","publisher":"vendor","quote":"Quarterly — includes a 10% discount","supports":"quarterly discount"},{"id":"s19","url":"https://help.databox.com/choose-a-subscription-plan","title":"Choose a subscription plan","publisher":"vendor","quote":"Yearly — includes a 20% discount","supports":"yearly discount"},{"id":"s20","url":"https://help.databox.com/export-a-dataset","title":"Export a dataset","publisher":"vendor","quote":"Navigate to Data Manager > Datasets page and locate the dataset you want to export.","supports":"where to export"},{"id":"s21","url":"https://help.databox.com/export-a-dataset","title":"Export a dataset","publisher":"vendor","quote":"To export your dataset as a CSV file, follow these steps:","supports":"the export format"},{"id":"s22","url":"https://help.databox.com/export-a-dataset","title":"Export a dataset","publisher":"vendor","quote":"CSV files can be downloaded via the URL for 30 days from the time of creation.","supports":"the 30-day download window"},{"id":"s23","url":"https://help.databox.com/export-a-dataset","title":"Export a dataset","publisher":"vendor","quote":"No, data cannot be exported directly from the data sources.","supports":"exports come from datasets only"},{"id":"s24","url":"https://help.databox.com/export-a-dataset","title":"Export a dataset","publisher":"vendor","quote":"Exclusive to select subscription plans","supports":"dataset export is plan-limited"},{"id":"s25","url":"https://help.databox.com/cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"You can request a data export before closing your account by contacting Databox support.","supports":"export on request"},{"id":"s26","url":"https://help.databox.com/cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"Exports are provided on a case-by-case basis where technically feasible.","supports":"limits of the requested export"},{"id":"s27","url":"https://help.databox.com/cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"reach out via in-app chat or email us at help@databox.com.","supports":"how to reach support"},{"id":"s28","url":"https://help.databox.com/cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"If the account is later closed, your data enters a 30-day retention period before being permanently deleted.","supports":"the 30-day retention after closure"},{"id":"s29","url":"https://help.databox.com/cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"Existing synced data remains accessible as long as your account is active.","supports":"data stays while the account is active"},{"id":"s30","url":"https://help.databox.com/cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"After that, syncing will be put on hold, meaning no new data will be pulled for your data sources.","supports":"syncing stops after the end date"},{"id":"s31","url":"https://help.databox.com/cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"Depending on your plan, you may not be able to create new connections, add data sources, or build datasets and custom metrics.","supports":"features lost after cancelling"},{"id":"s32","url":"https://help.databox.com/cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"Pausing data syncing can permanently impact metrics with historical data limits.","supports":"the data-gap warning"},{"id":"s33","url":"https://help.databox.com/cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"AI credits continue renewing monthly until your subscription ends, even if you cancel mid-term on a quarterly or annual plan.","supports":"AI credits keep renewing"},{"id":"s34","url":"https://help.databox.com/delete-your-account","title":"Delete your account","publisher":"vendor","quote":"All your personal data, profile, settings, and any content you have created or shared will be permanently deleted and cannot be restored.","supports":"deleting the account is permanent"},{"id":"s35","url":"https://help.databox.com/delete-your-account","title":"Delete your account","publisher":"vendor","quote":"if you're only pausing or plan to return, canceling your subscription is the better option.","supports":"cancelling differs from deleting"},{"id":"s36","url":"https://help.databox.com/delete-your-account","title":"Delete your account","publisher":"vendor","quote":"All users associated with your account lose access immediately upon deletion.","supports":"users lose access on deletion"},{"id":"s37","url":"https://databox.com/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"You are solely responsible for properly canceling your account through the Website. An email or phone request to cancel your account is not considered cancellation.","supports":"email or phone requests don't count"},{"id":"s38","url":"https://databox.com/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"All of your User Content will be immediately deleted from your account and the Services upon cancellation.","supports":"the Terms' older data-deletion wording"},{"id":"s39","url":"https://databox.com/pricing","title":"Pricing","publisher":"vendor","quote":"If no payment details are added by the end of your 14-day trial, your data will stop syncing and scheduled reports and notifications will be paused.","supports":"trials end without charge"},{"id":"s40","url":"https://databox.com/pricing","title":"Pricing","publisher":"vendor","quote":"Upgrades and downgrades take effect immediately, with any difference handled as a prorated charge or credit.","supports":"downgrades are immediate"},{"id":"s41","url":"https://help.databox.com/change-your-subscription-plan","title":"Change your subscription plan","publisher":"vendor","quote":"Features and limits that aren't included in the new plan will be disabled or restricted immediately.","supports":"a downgrade restricts features at once"},{"id":"s42","url":"https://help.databox.com/choose-a-subscription-plan","title":"Choose a subscription plan","publisher":"vendor","quote":"If your account is on the Starter, Professional, Performer, Growth, or Premium plan, your current pricing, features, data source allowances, add-ons, and billing cycle options continue to apply.","supports":"legacy plans still exist"},{"id":"s43","url":"https://help.databox.com/change-your-subscription-plan","title":"Change your subscription plan","publisher":"vendor","quote":"Or navigate directly to Settings > Plans.","supports":"where plans are changed"},{"id":"s44","url":"https://help.databox.com/export-a-dataset","title":"Export a dataset","publisher":"vendor","quote":"Choose the columns you want to include in the export.","supports":"the column step"},{"id":"s45","url":"https://help.databox.com/export-a-dataset","title":"Export a dataset","publisher":"vendor","quote":"Click Download or Copy URL, based on your needs.","supports":"downloading the export"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["The Terms of Service (last updated April 2023) conflict with the current help center and pricing FAQ: they say a mid-cycle cancellation takes effect immediately and User Content is deleted on cancellation; the packet follows the newer help and pricing pages and notes the difference","How Custom (contract) plans are cancelled, and any notice period for them, is not documented","Whether deleting the account also stops billing is not stated","No confirmation email for cancelling is described","Databox's help mentions no app-store or marketplace billing, so there is no Apple, Google or partner route"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"ok","notes":["No changes: cancel steps, Admin-only cancel, owner-only deletion, end-of-period effect (pricing FAQ and help center), no-refund Terms, downgrade credit, CSV dataset export and the flagged 2023 Terms conflict all match the official pages"]}},"stackcut":{"vendor_id":"databox","name":"Databox","recipes":[{"id":"kpi-reports","title":"A few recurring KPI reports","best_year_one_net":502}]},"page":"https://stackcut.io/cancel/databox","json":"https://stackcut.io/exits/databox.json","evidence":{"packet_revision":"1efc38679b6947b78a0e1aee7fc625f9d89d3230331aa8714487a61f6d232387","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"databox--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"databricks","name":"Databricks","category":"developer_tools","website":"https://www.databricks.com","domains":["databricks.com"],"summary":"AWS pay-as-you-go: an account admin stops compute, deletes workspaces, then picks Settings, Manage your plan, Cancel plan in the account console. Google Cloud: cancel the Marketplace order. Contracts: ask your account team. Cancelling is permanent, content is deleted within 30 days, and usage to that date is billed.","routes":[{"channel":"direct_web","label":"Pay-as-you-go on AWS","applies_to":"Databricks on AWS pay-as-you-go accounts (including trial and express-setup accounts), paid by credit card or through a linked AWS Marketplace account","who":"A Databricks account admin","method":"self_serve","start_url":"https://accounts.cloud.databricks.com","steps":[{"do":"In each workspace, export any data or notebooks you want to keep","expect":null},{"do":"Terminate all compute resources, delete all Unity Catalog metastores, then delete all workspaces in the account","expect":null},{"do":"In your AWS console, terminate any Databricks-associated resources: AWS bills for those separately","expect":null},{"do":"Sign in to the Databricks account console as an account admin and click Settings in the sidebar","expect":"Manage your plan"},{"do":"Click the Manage your plan dropdown, then select Cancel plan","expect":"a confirmation dialog"},{"do":"In the confirmation dialog, click Cancel plan","expect":null}],"confirm_by":null,"effective":"On cancelling, you lose access to workspaces, notebooks and data, and the plan can't be reactivated","notice":null,"refund":null,"fees":"All usage up to the termination date is charged in full; card accounts are billed monthly for usage","source_ids":["s1","s2","s3","s4","s5","s8","s9","s10","s11","s15","s16","s7","s12","s17","s20","s21"]},{"channel":"reseller_or_partner","label":"Billed through Google Cloud Marketplace","applies_to":"Databricks on Google Cloud pay-as-you-go subscriptions, bought and billed through Google Cloud Marketplace","who":"The Google Cloud user who manages the Databricks Marketplace order","method":"platform_settings","start_url":null,"steps":[{"do":"Export the data and notebooks you want to keep: cancelling deletes every workspace in the account","expect":null},{"do":"Go to the Databricks listing on Google Cloud Marketplace and select your Google Cloud project in the project picker","expect":null},{"do":"Scroll down to the Pricing section and click MANAGE ORDERS","expect":"your orders, with the active one marked"},{"do":"Check the billing account and the active order (its order ID should match the one in your Databricks account console), then click the kebab menu at the right edge of the order's row","expect":"Cancel purchase"},{"do":"Click Cancel purchase","expect":null}],"confirm_by":null,"effective":"All workspaces in the Databricks account are deleted (not reversible) and you can no longer access workspaces, notebooks or data","notice":null,"refund":null,"fees":"All usage up to the termination date is charged in full","source_ids":["s22","s23","s24","s25","s15"]},{"channel":"sales_contract","label":"Contract or commit customers","applies_to":"Accounts with a contract (order form, commit or invoice billing) with Databricks, on any cloud","who":"The customer, through the Databricks account team","method":"contact_sales","start_url":null,"steps":[{"do":"Contact your Databricks account team to cancel your Databricks subscription","expect":null},{"do":"To end the master agreement (MCSA) itself, give 30 days' prior written notice once no orders are still in effect; the MCSA lets you send notice by email to legal@databricks.com","expect":null}],"confirm_by":null,"effective":null,"notice":"The MCSA can be ended on 30 days' prior written notice only when there are no operative, outstanding orders; notice can be emailed to legal@databricks.com","refund":"Unused, prepaid fees are refunded only if an order ends because of Databricks' material breach","fees":"You pay all fees specified in your order","source_ids":["s22","s26","s27","s28","s33"]}],"pay_less":[{"type":"free_plan","what":"Databricks Free Edition is a no-cost version for students, educators, hobbyists and anyone learning or experimenting with data and AI","evidence":"documented","source_ids":["s29"]},{"type":"discount_program","what":"Committed-use discounts: commit to a level of usage for discounts and other benefits; larger commitments get greater benefits. To move from monthly card billing to invoice or commit billing, contact a Databricks representative","evidence":"documented","source_ids":["s18","s19"]}],"export":[{"data":"Notebooks and folders in each workspace","how":"Open a notebook, then File, Export, and select the file type from the dropdown; or right-click a folder in the workspace sidebar and select Download as","format":"Source file (.py, .sql, .scala, .r), HTML, DBC archive, Jupyter (.ipynb) or R Markdown (.Rmd); folders as a DBC archive, Zip of source or Zip of HTML","limits":"Zip source exports leave out notebook command outputs. Export from every workspace before cancelling: workspace content is deleted within 30 days of cancellation","source_ids":["s30","s31","s32","s10","s6"]}],"after_cancel":{"access_until":"Cancelling ends access to the account's workspaces, notebooks and data","data_kept":"Customer content in workspaces tied to the subscription is deleted within 30 days of cancellation. The account owner and account-management history are deleted. Deleting the account itself takes a request to your account team or a ticket at help.databricks.com","you_lose":["Access to all workspaces, notebooks and data in the account","Every workspace in the account (on Google Cloud, cancellation deletes them; not reversible)","The account owner and account-management history","Signing up again with the same email address: you need a new one"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancelling is permanent: a cancelled plan can't be reactivated","Cancelling the Databricks subscription in AWS Marketplace does not cancel Databricks: it only removes AWS Marketplace as a payment method","Your cloud provider keeps billing for resources in your own AWS or Google Cloud account (such as compute instances) until you remove them","On a trial: terminate all compute and remove your credit card, then cancel; otherwise the account becomes pay-as-you-go once the credits run out","All usage up to the termination date is billed in full, so stop compute first","Contract and commit customers cancel through their Databricks account team, not the console","Azure Databricks is billed by Microsoft under your Azure subscription terms, not through the Databricks account console"]},"sources":[{"id":"s1","url":"https://docs.databricks.com/aws/en/admin/account-settings/account","title":"Manage your Databricks account","publisher":"vendor","quote":"As a Databricks account administrator, log in to the Databricks account console","supports":"who cancels, and where"},{"id":"s2","url":"https://docs.databricks.com/aws/en/admin/account-settings/account","title":"Manage your Databricks account","publisher":"vendor","quote":"Click the Manage your plan dropdown, then select Cancel plan","supports":"the cancel menu"},{"id":"s3","url":"https://docs.databricks.com/aws/en/admin/account-settings/account","title":"Manage your Databricks account","publisher":"vendor","quote":"In the confirmation dialog, click Cancel plan","supports":"the final confirm step"},{"id":"s4","url":"https://docs.databricks.com/aws/en/admin/account-settings/account","title":"Manage your Databricks account","publisher":"vendor","quote":"Cancelling your Databricks plan is permanent and terminates your relationship with Databricks. You cannot reactivate a cancelled Databricks plan.","supports":"cancelling is permanent"},{"id":"s5","url":"https://docs.databricks.com/aws/en/admin/account-settings/account","title":"Manage your Databricks account","publisher":"vendor","quote":"You no longer have access to workspaces, notebooks, or data in your Databricks account","supports":"loss of access after cancelling"},{"id":"s6","url":"https://docs.databricks.com/aws/en/admin/account-settings/account","title":"Manage your Databricks account","publisher":"vendor","quote":"Any Customer Content contained within workspaces tied to your subscription will be deleted within 30 days of cancellation","supports":"data deletion within 30 days"},{"id":"s7","url":"https://docs.databricks.com/aws/en/admin/account-settings/account","title":"Manage your Databricks account","publisher":"vendor","quote":"You can't sign up for a new plan using the same email address","supports":"the email can't be reused after cancelling"},{"id":"s8","url":"https://docs.databricks.com/aws/en/admin/account-settings/account","title":"Manage your Databricks account","publisher":"vendor","quote":"Terminate all compute resources in your Databricks workspaces.","supports":"stop compute before cancelling"},{"id":"s9","url":"https://docs.databricks.com/aws/en/admin/account-settings/account","title":"Manage your Databricks account","publisher":"vendor","quote":"Terminate any Databricks-associated resources deployed in your AWS console.","supports":"removing AWS resources"},{"id":"s10","url":"https://docs.databricks.com/aws/en/admin/account-settings/account","title":"Manage your Databricks account","publisher":"vendor","quote":"Go to each workspace and export any data or notebooks you want to import into a different account.","supports":"export before cancelling"},{"id":"s11","url":"https://docs.databricks.com/aws/en/admin/account-settings/account","title":"Manage your Databricks account","publisher":"vendor","quote":"Delete all Databricks workspaces in your account.","supports":"delete workspaces before cancelling"},{"id":"s12","url":"https://docs.databricks.com/aws/en/admin/account-settings/account","title":"Manage your Databricks account","publisher":"vendor","quote":"Cancelling the Databricks subscription in your AWS Marketplace account only removes the AWS Marketplace account as a payment method in your Databricks account.","supports":"AWS Marketplace cancellation doesn't cancel Databricks"},{"id":"s13","url":"https://docs.databricks.com/aws/en/admin/account-settings/account","title":"Manage your Databricks account","publisher":"vendor","quote":"The account owner and all history associated with the management of your organization's account is deleted","supports":"what cancelling deletes"},{"id":"s14","url":"https://docs.databricks.com/aws/en/admin/account-settings/account","title":"Manage your Databricks account","publisher":"vendor","quote":"reach out to your account team for assistance or file a ticket at","supports":"deleting the account through support"},{"id":"s15","url":"https://www.databricks.com/product/pricing","title":"Databricks pricing","publisher":"vendor","quote":"Upon cancellation, all usage up to the termination date will be charged in full.","supports":"the final usage bill"},{"id":"s16","url":"https://www.databricks.com/product/pricing","title":"Databricks pricing","publisher":"vendor","quote":"your credit card on file will be billed monthly based on your usage of Databricks Data + AI Platform Services at the rates specified in the Price List.","supports":"monthly usage billing by card"},{"id":"s17","url":"https://www.databricks.com/product/pricing","title":"Databricks pricing","publisher":"vendor","quote":"you will still be charged by your cloud provider for resources, like compute instances, used within your account during the free trial.","supports":"cloud provider charges are separate"},{"id":"s18","url":"https://www.databricks.com/product/pricing","title":"Databricks pricing","publisher":"vendor","quote":"Databricks offers you opportunities to access discounts and other benefits when you commit to certain levels of usage.","supports":"committed-use discounts"},{"id":"s19","url":"https://docs.databricks.com/aws/en/getting-started/free-trial","title":"Databricks free trial","publisher":"vendor","quote":"To switch from monthly credit-card billing to invoice or commit billing, contact a Databricks representative.","supports":"moving to commit billing"},{"id":"s20","url":"https://docs.databricks.com/aws/en/getting-started/free-trial","title":"Databricks free trial","publisher":"vendor","quote":"your subscription will automatically be converted to a pay-as-you-go account after you exhaust your trial credits.","supports":"trials convert to pay-as-you-go"},{"id":"s21","url":"https://docs.databricks.com/aws/en/getting-started/free-trial","title":"Databricks free trial","publisher":"vendor","quote":"Remove your credit card information from your account, if applicable","supports":"avoiding charges after a trial"},{"id":"s22","url":"https://docs.databricks.com/gcp/en/admin/account-settings/account","title":"Manage your subscription (Databricks on Google Cloud)","publisher":"vendor","quote":"If you have a contract with Databricks, contact your Databricks account team to cancel your Databricks subscription.","supports":"contract customers cancel through the account team"},{"id":"s23","url":"https://docs.databricks.com/gcp/en/admin/account-settings/account","title":"Manage your subscription (Databricks on Google Cloud)","publisher":"vendor","quote":"Scroll down to the Pricing section.","supports":"the Marketplace listing's Pricing section and MANAGE ORDERS"},{"id":"s24","url":"https://docs.databricks.com/gcp/en/admin/account-settings/account","title":"Manage your subscription (Databricks on Google Cloud)","publisher":"vendor","quote":"Click the kebab menu at the rightmost edge of each order's row","supports":"the order menu with Cancel purchase"},{"id":"s25","url":"https://docs.databricks.com/gcp/en/admin/account-settings/account","title":"Manage your subscription (Databricks on Google Cloud)","publisher":"vendor","quote":"Cancellation of the subscription deletes all workspaces in the Databricks account. Workspace deletion is not reversible.","supports":"workspaces are deleted on cancellation"},{"id":"s26","url":"https://www.databricks.com/legal/mcsa","title":"Databricks Master Cloud Services Agreement","publisher":"vendor","quote":"Either party may terminate this MCSA on thirty (30) days' prior written notice if there are no operative, outstanding orders for the provision of the Databricks Services.","supports":"the 30-day notice to end the agreement"},{"id":"s27","url":"https://www.databricks.com/legal/mcsa","title":"Databricks Master Cloud Services Agreement","publisher":"vendor","quote":"Customer will pay all Fees specified in the applicable Order.","supports":"order fees are owed"},{"id":"s28","url":"https://www.databricks.com/legal/mcsa","title":"Databricks Master Cloud Services Agreement","publisher":"vendor","quote":"If any Order terminates as a result of Databricks' material breach, Databricks will refund to Customer any unused, prepaid Fees under such Order.","supports":"when prepaid fees are refunded"},{"id":"s29","url":"https://docs.databricks.com/aws/en/getting-started/free-edition","title":"Databricks Free Edition","publisher":"vendor","quote":"Databricks Free Edition is a no-cost version of Databricks designed for students, educators, hobbyists, and anyone interested in learning or experimenting with data and AI.","supports":"the free option"},{"id":"s30","url":"https://docs.databricks.com/aws/en/notebooks/notebook-export-import","title":"Export and import Databricks notebooks","publisher":"vendor","quote":"Select the export file type from the dropdown menu","supports":"exporting a notebook"},{"id":"s31","url":"https://docs.databricks.com/aws/en/notebooks/notebook-export-import","title":"Export and import Databricks notebooks","publisher":"vendor","quote":"Right-click the folder and select Download as","supports":"exporting a folder"},{"id":"s32","url":"https://docs.databricks.com/aws/en/notebooks/notebook-export-import","title":"Export and import Databricks notebooks","publisher":"vendor","quote":"Notebook command outputs are not included","supports":"Zip source exports leave out outputs"},{"id":"s33","url":"https://www.databricks.com/legal/mcsa","title":"Databricks Master Cloud Services Agreement","publisher":"vendor","quote":"Customer may provide notice under the Agreement via email to Databricks legal department at legal@databricks.com","supports":"how contract customers send notice"},{"id":"s34","url":"https://www.databricks.com/product/pricing","title":"Databricks pricing","publisher":"vendor","quote":"billed directly by Microsoft and are governed by your Azure subscription terms","supports":"Azure Databricks charges are billed by Microsoft"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["How to stop Azure Databricks charges isn't covered here: Azure Databricks is billed by Microsoft under your Azure subscription terms, so the steps would be in Microsoft's Azure documentation","Databricks doesn't describe a confirmation email or status after Cancel plan","Contract renewal terms and any notice period for individual orders are set in each customer's order form, which isn't public","How to export tables and other workspace data (beyond notebooks) before cancelling isn't covered here"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked the AWS and Google Cloud cancel pages, the free-trial page, the pricing FAQ and the MCSA: steps, the account-admin requirement, permanence, the 30-day content deletion and the final usage bill are confirmed","MCSA quote (s26) was cut short with a period that isn't on the page; re-copied it exactly","Contract route: added the MCSA's notice method, email to legal@databricks.com (s33)","Removed 'immediately' and 'right away' from when access ends: the pages list the consequences of cancelling but don't time them","Email reuse: the page says you need a new email to sign up again; removed the unsupported 'unless the account is deleted through support'","Google Cloud: added the page's check that the order ID matches the account console","Azure: added that Azure Databricks is billed by Microsoft (pricing FAQ, s34) and reworded the Azure note for readers"]}},"page":"https://stackcut.io/cancel/databricks","json":"https://stackcut.io/exits/databricks.json","evidence":{"packet_revision":"3817ff404cd40d296d5600fc220c45a9d002e5b3d3af8e87c37a03148505f907","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"databricks--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"databricks--reseller-or-partner--r2","channel":"reseller_or_partner","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"databricks--sales-contract--r3","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"datacamp","name":"DataCamp","category":"education_learning","website":"https://www.datacamp.com","domains":["datacamp.com"],"summary":"Cancel on DataCamp: Account Settings, Subscription, Manage Subscription, then Continue to Cancel and Confirm Cancellation. App Store and Google Play subscriptions cancel with Apple or Google; group plans are cancelled by the Admin or through DataCamp, 30 days before the term ends. No refunds; deleting the account doesn't cancel.","routes":[{"channel":"direct_web","label":"Individual subscriptions","applies_to":"Individual Premium subscriptions (monthly or yearly) bought on the DataCamp website","who":"The account holder (log in)","method":"self_serve","start_url":null,"steps":[{"do":"Log in, click the down-facing arrow next to your profile picture and open Account Settings","expect":"Subscription"},{"do":"In the menu on the left, go to Subscription and click Manage Subscription","expect":"Continue to Cancel"},{"do":"On a monthly plan you're offered a pause first; click Continue to Cancel to skip it","expect":"Confirm Cancellation"},{"do":"Select a reason for cancelling and press Confirm Cancellation; follow through to the final cancellation screen","expect":null}],"confirm_by":"Account Settings, then Subscription, shows the subscription as cancelled","effective":"Premium access continues until the current billing period ends, then the account reverts to the free plan. If a renewal is still pending or unpaid, cancelling ends premium access right away.","notice":"Subscriptions renew automatically unless you cancel or stop auto-billing beforehand","refund":"No refunds, partial credits or prorating for unused time; contact Support if you're unsure about a recent charge","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13"]},{"channel":"sales_contract","label":"Teams, Enterprise and other group plans","applies_to":"DataCamp for Business group subscriptions (Teams and Enterprise), which renew automatically each year","who":"The group Admin","method":"contact_sales","start_url":null,"steps":[{"do":"As the group Admin, cancel from the group's Billing page, or ask DataCamp Support or your customer success manager to cancel the business subscription so it doesn't renew","expect":null},{"do":"Do it at least 30 days before the current Business Term ends","expect":null}],"confirm_by":null,"effective":"The plan stays active to the end of the current Business Term; enrolled members keep access until the subscription end date","notice":"At least 30 days before the current Business Term expires","refund":"Fees for a plan cancelled for convenience are non-refundable","fees":"Payment obligations continue through the end of the Business Term","source_ids":["s14","s15","s16","s17","s18","s19","s20","s21"]},{"channel":"apple_app_store","applies_to":"Subscriptions bought through the Apple App Store in the DataCamp app","who":"The Apple Account that pays for the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"On the iPhone or iPad, open Settings, tap your name, then Subscriptions","expect":"Subscriptions"},{"do":"Tap the DataCamp subscription, then Cancel Subscription (scroll down if you don't see it)","expect":null}],"confirm_by":"The subscription shows an expiration message in red text, or no Cancel button, under Subscriptions","effective":null,"notice":null,"refund":"All iOS billing questions, including refunds, go to Apple","fees":null,"source_ids":["s22","s23","s24","s25","s26"]},{"channel":"google_play","applies_to":"Subscriptions bought through Google Play in the DataCamp app","who":"The Google account that pays for the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"On your Android device, go to Subscriptions in Google Play","expect":null},{"do":"Select the DataCamp subscription, tap Cancel subscription and follow the instructions","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time you've already paid","notice":null,"refund":"Google Play bills the subscription; DataCamp Support can look into an Android subscription if you send the Google Play order number","fees":null,"source_ids":["s22","s23","s27","s28","s29"]}],"pay_less":[{"type":"pause","what":"Individual monthly subscribers can pause for 1, 2 or 3 months instead of cancelling (in Manage Subscription). Pause at least a day before the billing date; it starts with the next payment period, and auto-billing continues after it. Yearly subscriptions can't be paused.","evidence":"documented","source_ids":["s30","s31","s32","s33","s34"]},{"type":"free_plan","what":"The free Basic plan stays available to any DataCamp account and includes the first lesson of every course","evidence":"documented","source_ids":["s35","s8"]},{"type":"student_or_nonprofit","what":"A Premium Student Plan for eligible college students, currently over 50% off the regular price","evidence":"documented","source_ids":["s36"]},{"type":"seat_reduction","what":"Group plans: removing a member frees a seat for someone else but doesn't lower the license count; to renew with fewer licenses, contact DataCamp Support before the renewal date (it isn't self-service)","evidence":"documented","source_ids":["s37","s38"]},{"type":"downgrade","what":"If an organization no longer needs multiple licenses, DataCamp suggests an Individual Premium Learn plan instead","evidence":"documented","source_ids":["s39"]}],"export":[],"after_cancel":{"access_until":"The end of the current billing period (immediately if a renewal was still pending)","data_kept":"Course progress, XP and achievements are kept on the free plan, and you can upgrade again any time","you_lose":["Premium content; the free plan keeps only each course's first lesson","Any Subscription Credits in the account, which are forfeited without refund"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"Monthly subscribers are offered a pause before Continue to Cancel, and the flow asks for a reason before Confirm Cancellation","tips":["Deleting a DataCamp account does not cancel a paid subscription","App Store and Google Play subscriptions must be cancelled with Apple or Google, not on DataCamp","The individual cancel steps don't cover group plans, which the group Admin cancels","DataCamp's terms also let you cancel an individual plan by contacting DataCamp Support through the contact page"]},"sources":[{"id":"s1","url":"https://support.datacamp.com/hc/en-us/articles/360001546054-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Log into your DataCamp account. Click on the down-facing arrow next to your profile picture or avatar.","supports":"the first web step"},{"id":"s2","url":"https://support.datacamp.com/hc/en-us/articles/360015995214-How-do-I-stop-auto-billing","title":"How do I stop auto-billing?","publisher":"vendor","quote":"In the menu on the left, go to Subscription.","supports":"the Subscription menu"},{"id":"s3","url":"https://support.datacamp.com/hc/en-us/articles/360001546054-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"If you do not want to pause your payment (for monthly plans), click Continue to Cancel","supports":"the pause offer and Continue to Cancel"},{"id":"s4","url":"https://support.datacamp.com/hc/en-us/articles/360015995214-How-do-I-stop-auto-billing","title":"How do I stop auto-billing?","publisher":"vendor","quote":"Please select a reason for cancelling and press \"Confirm Cancellation\"","supports":"the reason prompt and the final button"},{"id":"s5","url":"https://support.datacamp.com/hc/en-us/articles/360001546054-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"You will need to follow through to the final cancellation screen and confirm your cancellation.","supports":"finishing the flow"},{"id":"s6","url":"https://support.datacamp.com/hc/en-us/articles/360001546054-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"You can verify whether the subscription has been canceled in Account Settings > Subscription.","supports":"how to confirm"},{"id":"s7","url":"https://support.datacamp.com/hc/en-us/articles/360001546054-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"You'll retain access to premium content until your current billing period ends.","supports":"when access ends"},{"id":"s8","url":"https://support.datacamp.com/hc/en-us/articles/360001546054-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"After that, your account will be reverted to the free plan.","supports":"the account moves to the free plan"},{"id":"s9","url":"https://support.datacamp.com/hc/en-us/articles/360001546054-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Canceling your subscription will immediately cancel the pending renewal and your premium access will end right away.","supports":"pending renewals end access at once"},{"id":"s10","url":"https://support.datacamp.com/hc/en-us/articles/360001530353-If-my-DataCamp-subscription-renewed-can-I-get-a-refund","title":"If my DataCamp subscription renewed, can I get a refund?","publisher":"vendor","quote":"and your account will automatically renew at either a monthly or yearly interval unless you cancel or stop auto-billing beforehand.","supports":"automatic renewal"},{"id":"s11","url":"https://support.datacamp.com/hc/en-us/articles/360001530353-If-my-DataCamp-subscription-renewed-can-I-get-a-refund","title":"If my DataCamp subscription renewed, can I get a refund?","publisher":"vendor","quote":"However, we do not refund or prorate unused portions of a subscription.","supports":"no refunds"},{"id":"s12","url":"https://support.datacamp.com/hc/en-us/articles/360015995214-How-do-I-stop-auto-billing","title":"How do I stop auto-billing?","publisher":"vendor","quote":"When canceling, there are no refunds or partial credits for unused time.","supports":"no partial credits"},{"id":"s13","url":"https://support.datacamp.com/hc/en-us/articles/34017712704023-Understanding-DataCamp-Charges-Renewals-Access-and-Cancellations","title":"Understanding DataCamp Charges, Renewals, Access, and Cancellations","publisher":"vendor","quote":"If you're unsure about a recent charge, please contact Support so we can review your case.","supports":"Support reviews charges"},{"id":"s14","url":"https://support.datacamp.com/hc/en-us/articles/360015995214-How-do-I-stop-auto-billing","title":"How do I stop auto-billing?","publisher":"vendor","quote":"Please note that these steps apply to individual subscription plans only, and group subscriptions must be cancelled directly through the group's Billing page by the Admin.","supports":"group plans are cancelled by the Admin on the Billing page"},{"id":"s15","url":"https://support.datacamp.com/hc/en-us/articles/360023593194-For-Business-Can-I-remove-my-credit-card","title":"For Business | Can I remove my credit card?","publisher":"vendor","quote":"You can request to cancel the business subscription to prevent auto-renewal by reaching out to the support team or your customer success manager with more information.","supports":"asking Support or a customer success manager to cancel"},{"id":"s16","url":"https://support.datacamp.com/hc/en-us/articles/360023593194-For-Business-Can-I-remove-my-credit-card","title":"For Business | Can I remove my credit card?","publisher":"vendor","quote":"All enrolled members will still have access to paid content until your subscription end date.","supports":"members keep access to the end date"},{"id":"s17","url":"https://support.datacamp.com/hc/en-us/articles/34293456906903-For-Business-Adjusting-License-Count-and-Managing-Renewals","title":"For Business | Adjusting License Count and Managing Renewals","publisher":"vendor","quote":"All DataCamp for Business subscriptions renew automatically at the end of your current term annually.","supports":"business plans renew each year"},{"id":"s18","url":"https://www.datacamp.com/terms-of-use","title":"Terms of Use","publisher":"vendor","quote":"A Business Plan may be cancelled for convenience at least prior 30 days prior to the expiration","supports":"the 30-day notice for business plans (section 6.3(b))"},{"id":"s19","url":"https://www.datacamp.com/terms-of-use","title":"Terms of Use","publisher":"vendor","quote":"After cancellation, your Business Plan will remain active to the end of your then-current Business Term","supports":"access after cancelling a business plan"},{"id":"s20","url":"https://www.datacamp.com/terms-of-use","title":"Terms of Use","publisher":"vendor","quote":"In the event of any termination for convenience all portions of the Fee are completely non-refundable.","supports":"no refund on a business plan cancelled for convenience"},{"id":"s21","url":"https://www.datacamp.com/terms-of-use","title":"Terms of Use","publisher":"vendor","quote":"Your obligation to pay fees continues through the end of your Business Term.","supports":"fees owed to the end of the term"},{"id":"s22","url":"https://support.datacamp.com/hc/en-us/articles/360015995214-How-do-I-stop-auto-billing","title":"How do I stop auto-billing?","publisher":"vendor","quote":"If you signed up through the Apple App Store or Google Play, you'll need to cancel directly via App Store or Google Play:","supports":"App Store and Google Play subscriptions cancel with the store"},{"id":"s23","url":"https://support.datacamp.com/hc/en-us/articles/360001546054-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Mobile Subscription plans and payments are managed by iOS and Android, respectively.","supports":"mobile plans are billed by Apple and Google"},{"id":"s24","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button.","supports":"the Apple cancel button"},{"id":"s25","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"s26","url":"https://support.datacamp.com/hc/en-us/articles/360001546054-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"While all iOS inquiries must be made through Apple, DataCamp can inquire about your Android subscription;","supports":"iOS questions go to Apple; DataCamp can look into Android"},{"id":"s27","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"You can use our self-help flow to cancel a subscription.","supports":"the Google Play cancel route"},{"id":"s28","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"access continues for the time already paid"},{"id":"s29","url":"https://support.datacamp.com/hc/en-us/articles/360001546054-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"we encourage you to contact DataCamp Support Team with your request and the Google Play order number:","supports":"Support needs the Google Play order number"},{"id":"s30","url":"https://support.datacamp.com/hc/en-us/articles/360015995214-How-do-I-stop-auto-billing","title":"How do I stop auto-billing?","publisher":"vendor","quote":"For monthly Learn Premium users, you can pause your subscription for 1,2 or 3 months.","supports":"pause length"},{"id":"s31","url":"https://support.datacamp.com/hc/en-us/articles/360015995214-How-do-I-stop-auto-billing","title":"How do I stop auto-billing?","publisher":"vendor","quote":"Note: Pausing a subscription (for monthly) should be done one day before the billing date and only takes effect from the next payment period.","supports":"when to pause and when it starts"},{"id":"s32","url":"https://support.datacamp.com/hc/en-us/articles/360015995214-How-do-I-stop-auto-billing","title":"How do I stop auto-billing?","publisher":"vendor","quote":"Once this period elapses, the auto-billing will continue.","supports":"billing resumes after a pause"},{"id":"s33","url":"https://www.datacamp.com/pricing","title":"Plans and Pricing","publisher":"vendor","quote":"You cannot pause a yearly subscription.","supports":"yearly subscriptions can't be paused"},{"id":"s34","url":"https://support.datacamp.com/hc/en-us/articles/360015995214-How-do-I-stop-auto-billing","title":"How do I stop auto-billing?","publisher":"vendor","quote":"If you're on a individual monthly subscription plan, you can pause your subscription instead of canceling.","supports":"pause is for individual monthly plans"},{"id":"s35","url":"https://support.datacamp.com/hc/en-us/articles/4433521440791-DataCamp-s-Products-Subscriptions","title":"DataCamp's Products & Subscriptions","publisher":"vendor","quote":"Basic Learn Plan is available to anyone with a DataCamp account and includes every course's first lesson.","supports":"the free plan"},{"id":"s36","url":"https://www.datacamp.com/pricing","title":"Plans and Pricing","publisher":"vendor","quote":"We have a Premium Student Plan for eligible college students, which is currently over 50% off the regular price.","supports":"the student plan"},{"id":"s37","url":"https://support.datacamp.com/hc/en-us/articles/34293456906903-For-Business-Adjusting-License-Count-and-Managing-Renewals","title":"For Business | Adjusting License Count and Managing Renewals","publisher":"vendor","quote":"Removing a member does not lower your license count, but it frees up a seat for reassignment (subject to limits).","supports":"removing a member on a group plan"},{"id":"s38","url":"https://support.datacamp.com/hc/en-us/articles/34293456906903-For-Business-Adjusting-License-Count-and-Managing-Renewals","title":"For Business | Adjusting License Count and Managing Renewals","publisher":"vendor","quote":"Modifying your license count for renewal is not self-service — it must be handled manually by the DataCamp team.","supports":"changing the license count goes through DataCamp"},{"id":"s39","url":"https://support.datacamp.com/hc/en-us/articles/34293456906903-For-Business-Adjusting-License-Count-and-Managing-Renewals","title":"For Business | Adjusting License Count and Managing Renewals","publisher":"vendor","quote":"If your organization no longer needs multiple licenses, we recommend subscribing to an Individual Premium Learn plan instead.","supports":"moving to an individual plan"},{"id":"s40","url":"https://support.datacamp.com/hc/en-us/articles/360001546054-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"You'll keep your course progress, XP, and achievements, and can re-upgrade anytime.","supports":"what is kept after cancelling"},{"id":"s41","url":"https://www.datacamp.com/terms-of-use","title":"Terms of Use","publisher":"vendor","quote":"any Subscription Credits in your Account will be forfeited without refund.","supports":"Subscription Credits are lost on cancelling (section 2.6)"},{"id":"s42","url":"https://support.datacamp.com/hc/en-us/articles/360001546434-How-do-I-delete-my-account","title":"How do I delete my account?","publisher":"vendor","quote":"If you're on a paid plan, deleting your account will NOT automatically cancel your subscription.","supports":"deleting the account doesn't cancel"},{"id":"s43","url":"https://www.datacamp.com/terms-of-use","title":"Terms of Use","publisher":"vendor","quote":"Your Individual Plan may be cancelled at any time via your user Account settings page","supports":"individual plans cancel in account settings (section 6.2)"},{"id":"s44","url":"https://www.datacamp.com/terms-of-use","title":"Terms of Use","publisher":"vendor","quote":"or reach out to DataCamp Support via our contact page.","supports":"cancelling through DataCamp Support"}],"verification":{"level":"docs","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Whether DataCamp sends a cancellation email isn't stated in its help center","When access ends for App Store purchases isn't stated on DataCamp's or Apple's help pages","The exact screens on a group's Billing page for cancelling aren't described in DataCamp's help center","Exporting progress or certificates before cancelling isn't documented"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Web steps now follow DataCamp's cancel and auto-billing articles: profile menu, Account Settings, Subscription, Manage Subscription, Continue to Cancel, a reason, Confirm Cancellation (s1 to s6)","Added that a pending or unpaid renewal is cancelled and premium access ends right away (s9)","Removed the account settings start URL, which no DataCamp page gives","Group plans: the Admin cancels on the group's Billing page or through Support or a customer success manager; plans renew yearly and need 30 days' notice before the term ends (s14 to s21)","Pause corrected to 1, 2 or 3 months, set a day before the billing date (s30 to s32)","Added what's kept after cancelling (progress, XP, achievements), lost Subscription Credits, and that deleting the account doesn't cancel (s40 to s42)","Added the Google Play order-number help and that iOS questions go to Apple (s26, s29)","DataCamp's website and help center block automated quote checks; their quotes were checked against the help center's article text and a direct read of the pricing page and terms"]}},"delete_account":{"url":"https://www.datacamp.com/profile/account_settings/advanced","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/datacamp","json":"https://stackcut.io/exits/datacamp.json","evidence":{"packet_revision":"0b7a009af8d8cc3abf050a2eab4699dd9ed41c13484435bd4e9b36e88d07fac4","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"datacamp--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"datacamp--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"datacamp--apple-app-store--r3","channel":"apple_app_store","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"datacamp--google-play--r4","channel":"google_play","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"datadog","name":"Datadog","category":"developer_tools","website":"https://www.datadoghq.com","domains":["datadoghq.com"],"summary":"Card plans: an Admin downgrades to Free on the Plan tab. Contract orders auto-renew unless you tell your Customer Success Manager at least 15 days before the term ends; committed fees stay due. To stop all charges, ask Support to disable the account. Azure Marketplace: delete the Datadog resource.","routes":[{"channel":"direct_web","label":"Self-serve (card) plans","applies_to":"Plans bought with a credit card, which by default are monthly and billed on usage","who":"A Datadog Admin, or a role with the Billing Read and Billing Edit permissions","method":"self_serve","start_url":"https://app.datadoghq.com/billing/plan","steps":[{"do":"Sign in as an Admin, open Organization Settings, then the Plan tab of the Plan & Usage section","expect":"Plan"},{"do":"Downgrade the account to the Free plan","expect":null},{"do":"Optional: once on the Free plan, remove your credit card from the Plan page","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":"Usage is invoiced monthly in arrears (hosts are metered hourly and billed on the month's high-water mark), so a final bill covers usage up to the change; card payments are collected near the 10th business day of each month","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8"]},{"channel":"sales_contract","label":"Contract (Order) customers","applies_to":"Orders with an Order Term (annual or other commitments) under Datadog's Master Subscription Agreement","who":"The customer, through its Datadog Customer Success Manager","method":"contact_sales","start_url":null,"steps":[{"do":"At least 15 days before the Order Term ends, ask your Datadog Customer Success Manager not to renew (or make the changes within the Services)","expect":null},{"do":"To stop all further charges, also submit a Support request to disable the account, giving the disablement date you want","expect":null}],"confirm_by":null,"effective":"The order ends with its Order Term; if you keep using Datadog after that without a new order, the services continue under Datadog's standard terms and are billed at the prices on the Pricing Page","notice":"At least 15 days before the Order Term expires; otherwise the order renews automatically for another period of the same duration","refund":"Except when the order ends for Datadog's breach or service failures, there's no refund of fees paid, and committed fees for the full term plus any usage above them become due immediately","fees":"Renewals of orders of 12 months or more can be repriced by up to the greater of 9% or the CPI increase; credits don't renew and promotional pricing isn't extended","source_ids":["s9","s10","s11","s12","s13","s14","s15","s16","s36"]},{"channel":"direct_web","label":"Disable the whole organization","applies_to":"Any Datadog organization billed by Datadog","who":"The customer, through Datadog Support","method":"email","start_url":null,"steps":[{"do":"Contact Datadog Support and ask to disable your organization account, giving the disablement date you want","expect":null},{"do":"Optional: to have the data deleted sooner, send an organization deletion request to support@datadoghq.com","expect":null}],"confirm_by":null,"effective":"Further expenses stop from the disablement date you ask for","notice":null,"refund":null,"fees":null,"source_ids":["s11","s17","s18"]},{"channel":"reseller_or_partner","label":"Billed through Azure Marketplace","applies_to":"Datadog organizations created through the Azure portal, billed on the Azure invoice","who":"A user who manages the Datadog resource in the Azure portal","method":"platform_settings","start_url":null,"steps":[{"do":"In the Azure portal, open the Datadog resource's overview page and select Delete","expect":"a prompt to type yes"},{"do":"Type yes to confirm, then click Delete","expect":null},{"do":"If other Datadog resources map to the same Datadog organization, delete those too: until the last one is gone, billing through Azure continues for the others","expect":null}],"confirm_by":"Datadog support reaches out to confirm next steps with your account","effective":"Deleting the only Datadog resource mapped to the organization stops logs and metrics and all Datadog billing through Azure","notice":null,"refund":null,"fees":null,"source_ids":["s19","s20","s21","s22","s37","s38"]}],"pay_less":[{"type":"free_plan","what":"Downgrade to the Free plan: up to 5 hosts with 1-day metric retention","evidence":"documented","source_ids":["s23","s24","s3"]},{"type":"downgrade","what":"Move to a lower plan from the Plan tab; to add or remove paid features that aren't part of standard plans, contact your account representative or success@datadoghq.com. Azure Marketplace customers can pick another plan with Change Plan on the resource's overview page","evidence":"documented","source_ids":["s1","s25","s26"]}],"export":[{"data":"Customer Data after a contract or order ends","how":"For up to 30 days after termination, a designated Authorized User can keep accessing and downloading Customer Data, if all amounts due are paid","format":null,"limits":"Shorter plan retention periods still apply, and the user may only download data","source_ids":["s27","s28"]},{"data":"Dashboards","how":"Open the dashboard's Configure menu (or the Share icon in the upper right) and choose Export dashboard JSON","format":"JSON file","limits":null,"source_ids":["s29","s30"]},{"data":"Logs, indexed or not","how":"Set up Log Archives to forward ingested logs to your own Amazon S3, Azure Storage or Google Cloud Storage bucket","format":"Compressed JSON (zstd by default, or gzip)","limits":null,"source_ids":["s31","s32"]}],"after_cancel":{"access_until":"Contract customers: the end of the Order Term; after termination, a designated Authorized User can download Customer Data for up to 30 days","data_kept":"After termination, Customer Data is deleted in the ordinary course and never kept beyond the plan's retention period; earlier deletion can be requested with an organization deletion request to support@datadoghq.com","you_lose":["Access to the organization's data once the 30-day download window after termination ends","On the Free plan: monitoring for more than 5 hosts and metric history beyond 1 day","Azure Marketplace: logs and metrics stop flowing to Datadog when the last Datadog resource is deleted","Contract credits and promotional pricing: they don't carry into a renewal"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Contract customers: send the non-renewal request at least 15 days before the Order Term ends, or the order renews for the same duration","Usage is invoiced monthly in arrears, so a bill for the last month's usage follows the change","You must be on the Free plan before you can remove the card on file","Leaving an organization is not disabling it: to disable the organization, contact Datadog support (after leaving, you can't rejoin unless an administrator invites you)","Product trials cost nothing during the trial, but usage after the trial ends is charged","Azure Marketplace: deleting one Datadog resource only stops data for its own Azure subscription when other resources map to the same organization","After a contract ends without renewal, any continued use is billed at list prices: stop sending data or ask Support to disable the account","Deleting the Azure resource cancels nothing for an organization that isn't billed through Azure Marketplace: it only removes that subscription's integration"]},"sources":[{"id":"s1","url":"https://docs.datadoghq.com/account_management/plan_and_usage/","title":"Plan and Usage Settings","publisher":"vendor","quote":"Upgrade or downgrade your account from the Plan tab on the Plan & Usage section.","supports":"where to downgrade"},{"id":"s2","url":"https://docs.datadoghq.com/account_management/billing/","title":"Billing","publisher":"vendor","quote":"To manage your Payment Method and view Subscription Details, you must be a Datadog Admin user.","supports":"who manages billing"},{"id":"s3","url":"https://docs.datadoghq.com/account_management/billing/credit_card/","title":"Credit Card Billing","publisher":"vendor","quote":"To remove your credit card from Datadog, first downgrade to the Free plan.","supports":"downgrade to Free, then remove the card"},{"id":"s4","url":"https://docs.datadoghq.com/account_management/billing/credit_card/","title":"Credit Card Billing","publisher":"vendor","quote":"By default, when you sign up with a credit card you are on a monthly plan.","supports":"card plans are monthly"},{"id":"s5","url":"https://docs.datadoghq.com/account_management/billing/credit_card/","title":"Credit Card Billing","publisher":"vendor","quote":"Payment is collected by Datadog near the 10th business day of each month.","supports":"when card payments are collected"},{"id":"s6","url":"https://docs.datadoghq.com/account_management/billing/","title":"Billing","publisher":"vendor","quote":"The billable count of hosts is calculated at the end of the month using the maximum count (high-water mark) of the lower 99 percent of usage for those hours.","supports":"how host usage is billed"},{"id":"s7","url":"https://docs.datadoghq.com/account_management/billing/","title":"Billing","publisher":"vendor","quote":"Alternately, roles with Billing Read (billing_read) and Billing Edit (billing_edit) permissions can access this data.","supports":"billing roles"},{"id":"s8","url":"https://www.datadoghq.com/legal/msa/","title":"Master Subscription Agreement","publisher":"vendor","quote":"Fees are calculated on the basis of usage and invoiced monthly in arrears","supports":"usage is billed in arrears"},{"id":"s9","url":"https://www.datadoghq.com/legal/msa/","title":"Master Subscription Agreement","publisher":"vendor","quote":"Orders will automatically renew as a new Order for additional periods of the same duration as the expiring Order Term","supports":"automatic renewal"},{"id":"s10","url":"https://www.datadoghq.com/legal/msa/","title":"Master Subscription Agreement","publisher":"vendor","quote":"submit a request to their Datadog Customer Success Manager at least 15 days before the expiration of the then current Order Term or make the desired changes within the Services.","supports":"the 15-day non-renewal notice"},{"id":"s11","url":"https://www.datadoghq.com/legal/msa/","title":"Master Subscription Agreement","publisher":"vendor","quote":"Customer can prevent incurring further expenses by submitting a Support request for disablement of Customer's account including the desired disablement date.","supports":"how to stop further charges"},{"id":"s12","url":"https://www.datadoghq.com/legal/msa/","title":"Master Subscription Agreement","publisher":"vendor","quote":"such Services will continue to be available pursuant to Datadog's standard terms","supports":"use after the term continues under standard terms"},{"id":"s13","url":"https://www.datadoghq.com/legal/msa/","title":"Master Subscription Agreement","publisher":"vendor","quote":"Customer will not be entitled to a refund of Fees paid and any committed Fees for the full term of the Order(s)","supports":"no refund; committed fees for the full term"},{"id":"s14","url":"https://www.datadoghq.com/legal/msa/","title":"Master Subscription Agreement","publisher":"vendor","quote":"and any Fees accrued beyond any committed Fees based on Customer's use of the Services prior to termination will become immediately due and payable.","supports":"fees become due at termination"},{"id":"s15","url":"https://www.datadoghq.com/legal/msa/","title":"Master Subscription Agreement","publisher":"vendor","quote":"Datadog may increase the pricing in effect at the end of the applicable Order Term for the Services by up to the greater of 9%","supports":"renewal price increase"},{"id":"s16","url":"https://www.datadoghq.com/legal/msa/","title":"Master Subscription Agreement","publisher":"vendor","quote":"credits do not renew and promotional or one-time pricing for any Services under the Order will not be extended to any renewal","supports":"credits and promotions end at renewal"},{"id":"s17","url":"https://docs.datadoghq.com/account_management/","title":"Account Management","publisher":"vendor","quote":"To disable your Datadog organization account, contact Datadog support.","supports":"disabling an organization"},{"id":"s18","url":"https://www.datadoghq.com/legal/msa/","title":"Master Subscription Agreement","publisher":"vendor","quote":"Customer may request earlier deletion of Customer Data by submitting an organization deletion request to support@datadoghq.com","supports":"requesting earlier deletion"},{"id":"s19","url":"https://docs.datadoghq.com/integrations/guide/azure-portal/","title":"Managing the Azure Native Integration","publisher":"vendor","quote":"New Datadog organizations created through the Azure portal automatically have billing consolidated into their Azure invoice.","supports":"Azure Marketplace billing"},{"id":"s20","url":"https://docs.datadoghq.com/integrations/guide/azure-portal/","title":"Managing the Azure Native Integration","publisher":"vendor","quote":"To delete the Datadog resource, select Delete on the overview page. Confirm deletion by typing yes, then click Delete.","supports":"the Azure delete steps"},{"id":"s21","url":"https://docs.datadoghq.com/integrations/guide/azure-portal/","title":"Managing the Azure Native Integration","publisher":"vendor","quote":"the only Datadog resource mapped to its associated Datadog organization, logs and metrics are no longer sent to Datadog and all billing stops for Datadog through Azure","supports":"when Azure billing stops"},{"id":"s22","url":"https://docs.datadoghq.com/integrations/guide/azure-portal/","title":"Managing the Azure Native Integration","publisher":"vendor","quote":"If there are additional Datadog resources mapped to the associated Datadog organization, deleting a Datadog resource only stops sending logs and metrics for its associated Azure subscription.","supports":"other resources keep sending data"},{"id":"s23","url":"https://www.datadoghq.com/pricing/","title":"Datadog pricing","publisher":"vendor","quote":"Up to 5 hosts","supports":"Free plan host limit"},{"id":"s24","url":"https://www.datadoghq.com/pricing/","title":"Datadog pricing","publisher":"vendor","quote":"1-day metric retention","supports":"Free plan retention"},{"id":"s25","url":"https://docs.datadoghq.com/account_management/plan_and_usage/","title":"Plan and Usage Settings","publisher":"vendor","quote":"Contact your account representative or success@datadoghq.com to add or remove paid features that are not part of standard plans.","supports":"removing non-standard paid features"},{"id":"s26","url":"https://docs.datadoghq.com/integrations/guide/azure-portal/","title":"Managing the Azure Native Integration","publisher":"vendor","quote":"Select Change Plan on the overview page to change your Datadog billing plan.","supports":"changing plans on Azure"},{"id":"s27","url":"https://www.datadoghq.com/legal/msa/","title":"Master Subscription Agreement","publisher":"vendor","quote":"for up to 30 days from the effective date of termination of this Agreement or an applicable Order","supports":"the 30-day download window"},{"id":"s28","url":"https://www.datadoghq.com/legal/msa/","title":"Master Subscription Agreement","publisher":"vendor","quote":"an Authorized User designated by Customer will be permitted to continue to access and download Customer Data","supports":"who can download data after termination"},{"id":"s29","url":"https://docs.datadoghq.com/dashboards/configure/","title":"Configure dashboards","publisher":"vendor","quote":"Download a JSON file containing the JSON of your dashboard.","supports":"dashboard JSON export"},{"id":"s30","url":"https://docs.datadoghq.com/dashboards/configure/","title":"Configure dashboards","publisher":"vendor","quote":"Options for copying or exporting the JSON can also be accessed from the Share icon in the upper right.","supports":"where the export option is"},{"id":"s31","url":"https://docs.datadoghq.com/logs/log_configuration/archives/","title":"Log Archives","publisher":"vendor","quote":"forward all the logs ingested—whether indexed or not—to a cloud storage system of your own","supports":"log archives to your own storage"},{"id":"s32","url":"https://docs.datadoghq.com/logs/log_configuration/archives/","title":"Log Archives","publisher":"vendor","quote":"log archives that Datadog forwards to your storage bucket are in compressed JSON format","supports":"archive format"},{"id":"s33","url":"https://docs.datadoghq.com/account_management/","title":"Account Management","publisher":"vendor","quote":"If you leave an organization, you cannot rejoin unless invited by an administrator in that organization.","supports":"leaving an organization"},{"id":"s34","url":"https://docs.datadoghq.com/account_management/plan_and_usage/","title":"Plan and Usage Settings","publisher":"vendor","quote":"There is no charge during the free trial period, but you are charged for any post-trial usage.","supports":"trials and post-trial usage"},{"id":"s35","url":"https://www.datadoghq.com/legal/msa/","title":"Master Subscription Agreement","publisher":"vendor","quote":"Customer Data post termination will be deleted in the ordinary course, but in no event will be retained beyond the applicable Service Plan retention period","supports":"data retention after termination"},{"id":"s36","url":"https://www.datadoghq.com/legal/msa/","title":"Master Subscription Agreement","publisher":"vendor","quote":"pricing will be calculated and invoiced in accordance with the pricing on the Pricing Page","supports":"use after the Order Term is billed at list prices"},{"id":"s37","url":"https://docs.datadoghq.com/integrations/guide/azure-portal/","title":"Managing the Azure Native Integration","publisher":"vendor","quote":"Datadog support will reach out to confirm next steps with your account.","supports":"what follows deleting the last Azure resource"},{"id":"s38","url":"https://docs.datadoghq.com/integrations/guide/azure-portal/","title":"Managing the Azure Native Integration","publisher":"vendor","quote":"If your Datadog organization is not billed through the Azure Marketplace, deleting a Datadog resource only removes the integration for that Azure subscription.","supports":"deleting the resource doesn't cancel a Datadog-billed organization"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Datadog's support site (help.datadoghq.com) couldn't be checked, so any cancel steps in its articles aren't covered here","The exact buttons and confirmation for downgrading to Free on the Plan tab aren't described in the docs read","Whether downgrading to Free on its own stops all charges isn't documented; the documented way to stop further expenses is a Support request to disable the account","The channel for that Support request isn't specified; support@datadoghq.com is the address the MSA gives for organization deletion requests","AWS Marketplace and Google Cloud Marketplace billing and cancellation weren't found in Datadog's docs","Annual versus on-demand prices on Datadog's pricing page couldn't be read, so they aren't confirmed"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["Contract route: use after the Order Term without a new order is billed at the Pricing Page rates (added to effective and tips)","Azure route: Datadog support follows up after the last resource is deleted; for organizations not billed through Azure, deleting the resource only removes the integration","Still unconfirmed: the Plan-tab downgrade buttons, whether downgrading alone stops charges, and AWS or Google Cloud Marketplace billing (help.datadoghq.com has no billing articles)","Summary trimmed to 49 words"]}},"stackcut":{"vendor_id":"datadog","name":"Datadog","recipes":[{"id":"replace-datadog","title":"Observability platform","best_year_one_net":166}]},"page":"https://stackcut.io/cancel/datadog","json":"https://stackcut.io/exits/datadog.json","evidence":{"packet_revision":"030ac67084730217d1f106484f970fb1eb6618bfeba592d3ffd6e58a1eb3e67b","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"datadog--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"datadog--sales-contract--r2","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"datadog--direct-web--r3","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"datadog--reseller-or-partner--r4","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"dataforseo","name":"DataForSEO","category":"developer_tools","website":"https://dataforseo.com","domains":["dataforseo.com","docs.dataforseo.com"],"summary":"Usage is pay as you go, charged from a prepaid balance. To stop, set a daily spending limit in Settings, stop sending requests, then delete the account from Profile, Delete Account. Deletion erases your data and can't be undone. Ask support first for the 30-day refund, which covers only first-time API credit purchases.","routes":[{"channel":"direct_web","label":"Delete the account","applies_to":"The whole DataForSEO account, including pay-as-you-go usage charged from your prepaid balance. The pricing page says you pay only for the services you consume","who":"The account holder, signed in to DataForSEO (the help article doesn't name a role)","method":"self_serve","start_url":null,"steps":[{"do":"If you qualify for the 30-day refund of a first-time API credit purchase, ask customer support for it before deleting","expect":null},{"do":"Log in to your DataForSEO account, then click your profile icon in the upper right corner","expect":"Profile"},{"do":"Go to Profile","expect":"Delete Account"},{"do":"Click Delete Account and confirm","expect":null}],"confirm_by":null,"effective":"Your user data, API usage statistics and associated data are permanently erased, and the account can't be restored. The help article doesn't say how quickly deletion completes","notice":null,"refund":"A first-time purchase of API credits can be refunded within 30 days by contacting customer support; database purchases can't. The Terms rule out refunds for unused time when you close an account early, and don't say whether a remaining balance is refunded","fees":null,"source_ids":["s33","s5","s1","s2","s3","s4","s32","s6","s45","s24","s7","s8","s10"]},{"channel":"reseller_or_partner","label":"Payments through FastSpring","applies_to":"Accounts that pay through FastSpring, which DataForSEO uses for locations outside the United States and most EU countries. Card and invoice changes for these payments go through support","who":"The account holder","method":"chat","start_url":null,"steps":[{"do":"Contact DataForSEO support via chat or the contact form to change your FastSpring payment or credit card details","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"The 30-day refund covers first-time API credit purchases only. VAT can be refunded within 30 days of a charge when a valid VAT ID is provided and you paid by card or PayPal","fees":null,"source_ids":["s36","s15","s39","s16","s7","s17","s52"]},{"channel":"reseller_or_partner","label":"Payments through Paddle","applies_to":"Accounts that pay through Paddle, which DataForSEO uses for users in the United States and most EU countries. These accounts show an Open Customer Portal button in the Payments section","who":"The account holder signed in to the DataForSEO dashboard","method":"self_serve","start_url":null,"steps":[{"do":"In the DataForSEO dashboard, open the Payments section","expect":"Open Customer Portal"},{"do":"Click Open Customer Portal","expect":"Paddle Customer Portal"},{"do":"Make changes to or cancel the subscription there","expect":null}],"confirm_by":null,"effective":null,"notice":"The Terms say subscriptions renew automatically at the end of each period until you cancel, with no further notice of auto-renewal","refund":"None for partial months, plan downgrades, or unused time if you close your account before the end of the subscription period, per the Terms","fees":null,"source_ids":["s35","s37","s13","s38","s14","s19","s42","s11","s12","s9","s10"]}],"pay_less":[{"type":"downgrade","what":"Use the Standard Queue for SERP data: $0.0006 per SERP of 10 results, 5 minutes on average (45-minute target), instead of Live Mode at $0.002 per SERP, up to 6 seconds on average. The Priority Queue costs $0.0012, up to 1 minute on average","evidence":"documented","source_ids":["s28","s49","s30","s48","s29","s31","s50","s51"]}],"export":[{"data":"API task results","how":"Collect each task's results within 30 days of completion, because results are kept for 30 days","format":null,"limits":"Task results are kept for 30 days","source_ids":["s23"]},{"data":"Invoices and payment history","how":"Open the Payments section of the dashboard to view your payment history and download invoices","format":null,"limits":null,"source_ids":["s46","s40"]}],"after_cancel":{"access_until":"Not stated. Deletion is permanent and the account can't be restored","data_kept":"Deleting the account permanently erases your user data, API usage statistics and associated data from DataForSEO's servers. The timing isn't stated","you_lose":["The account itself, which can't be restored once deleted","Your user data and API usage statistics","Any remaining balance: funds never expire, but the Terms don't say a remaining balance is refunded when an account is deleted","API task results after 30 days, because results are kept for 30 days"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Ask support for any 30-day refund of a first-time API credit purchase before you delete the account","Set a daily spending limit in Settings before you stop: once a limit is reached, new requests are blocked until the next day","You're charged from your balance only when you get a result","Auto-Recharge is set under Billing with a recharge amount and a balance threshold. The help pages don't say how to turn it off, so check it before you delete the account","Paddle accounts (US and most EU) manage payments in the Paddle Customer Portal from the Payments section; FastSpring payment changes go through support chat or the contact form","The dashboard guide lists account deletion in the Profile menu as Request account deletion","Deleting the account can't be undone"]},"sources":[{"id":"s1","url":"https://dataforseo.com/help-center/delete-dataforseo-account","title":"How do I delete my DataForSEO account?","publisher":"vendor","quote":"Click on your profile icon in the upper right corner.","supports":"opening the profile menu"},{"id":"s2","url":"https://dataforseo.com/help-center/delete-dataforseo-account","title":"How do I delete my DataForSEO account?","publisher":"vendor","quote":"Go to Profile.","supports":"the Profile step"},{"id":"s3","url":"https://dataforseo.com/help-center/delete-dataforseo-account","title":"How do I delete my DataForSEO account?","publisher":"vendor","quote":"Click Delete Account and confirm.","supports":"the final deletion step"},{"id":"s4","url":"https://dataforseo.com/help-center/delete-dataforseo-account","title":"How do I delete my DataForSEO account?","publisher":"vendor","quote":"you will not be able to restore your account once you delete it.","supports":"deletion is permanent"},{"id":"s5","url":"https://dataforseo.com/help-center/delete-dataforseo-account","title":"How do I delete my DataForSEO account?","publisher":"vendor","quote":"Log in to your DataForSEO account.","supports":"sign-in before deleting"},{"id":"s6","url":"https://dataforseo.com/help-center/delete-dataforseo-account","title":"How do I delete my DataForSEO account?","publisher":"vendor","quote":"API usage statistics","supports":"usage statistics are part of the data deleted with the account"},{"id":"s7","url":"https://dataforseo.com/terms-of-service","title":"DataForSEO Terms of Service","publisher":"vendor","quote":"DataForSEO provides a 30-day no-question refund policy applicable only to first-time purchases of API credits.","supports":"the 30-day refund and its limit"},{"id":"s8","url":"https://dataforseo.com/terms-of-service","title":"DataForSEO Terms of Service","publisher":"vendor","quote":"Refunds are not applicable to database purchases.","supports":"database purchases are not refundable"},{"id":"s9","url":"https://dataforseo.com/terms-of-service","title":"DataForSEO Terms of Service","publisher":"vendor","quote":"there are no refunds or credits for partial months of service, plan downgrades","supports":"no refunds for partial months or downgrades"},{"id":"s10","url":"https://dataforseo.com/terms-of-service","title":"DataForSEO Terms of Service","publisher":"vendor","quote":"there are no refunds or credits for partial months of service, plan downgrades, or refunds for unused time if You close Your account before the end of Your subscription period.","supports":"no refund for partial months, downgrades or unused time when closing early"},{"id":"s11","url":"https://dataforseo.com/terms-of-service","title":"DataForSEO Terms of Service","publisher":"vendor","quote":"All subscriptions will automatically renew at the end of Your subscription period until canceled by You.","supports":"subscriptions renew until cancelled"},{"id":"s12","url":"https://dataforseo.com/terms-of-service","title":"DataForSEO Terms of Service","publisher":"vendor","quote":"You will not receive further notice of auto-renewal.","supports":"no reminder before renewal"},{"id":"s13","url":"https://dataforseo.com/help-center/making-a-payment-changing-details-refunds","title":"Making a payment, changing payment or invoice details, adding VAT and requesting refunds","publisher":"vendor","quote":"Paddle Customer Portal","supports":"where Paddle subscriptions are managed"},{"id":"s14","url":"https://dataforseo.com/help-center/making-a-payment-changing-details-refunds","title":"Making a payment, changing payment or invoice details, adding VAT and requesting refunds","publisher":"vendor","quote":"making changes or cancellations","supports":"changes and cancellations are made in the Paddle portal"},{"id":"s15","url":"https://dataforseo.com/help-center/making-a-payment-changing-details-refunds","title":"Making a payment, changing payment or invoice details, adding VAT and requesting refunds","publisher":"vendor","quote":"If your account uses FastSpring payment system","supports":"accounts paid through FastSpring"},{"id":"s16","url":"https://dataforseo.com/help-center/making-a-payment-changing-details-refunds","title":"Making a payment, changing payment or invoice details, adding VAT and requesting refunds","publisher":"vendor","quote":"please contact our support team via chat or using a contact form","supports":"how to change card or invoice details"},{"id":"s17","url":"https://dataforseo.com/help-center/making-a-payment-changing-details-refunds","title":"Making a payment, changing payment or invoice details, adding VAT and requesting refunds","publisher":"vendor","quote":"VAT can be refunded within 30 days of a charge when a valid VAT ID is provided","supports":"VAT refunds"},{"id":"s18","url":"https://dataforseo.com/help-center/making-a-payment-changing-details-refunds","title":"Making a payment, changing payment or invoice details, adding VAT and requesting refunds","publisher":"vendor","quote":"The funds on your account never expire.","supports":"balance does not expire"},{"id":"s19","url":"https://dataforseo.com/help-center/making-a-payment-changing-details-refunds","title":"Making a payment, changing payment or invoice details, adding VAT and requesting refunds","publisher":"vendor","quote":"For Paddle payments, you can edit your company and VAT details directly in the DataForSEO Dashboard","supports":"Paddle payments are changed in the Dashboard for company and VAT details"},{"id":"s20","url":"https://dataforseo.com/faq","title":"DataForSEO FAQ","publisher":"vendor","quote":"The balance has no expiry date","supports":"the balance does not expire"},{"id":"s21","url":"https://dataforseo.com/faq","title":"DataForSEO FAQ","publisher":"vendor","quote":"We charge your balance only when you get a result.","supports":"usage is charged only for results"},{"id":"s22","url":"https://dataforseo.com/faq","title":"DataForSEO FAQ","publisher":"vendor","quote":"We use FastSpring as our payment gateway.","supports":"FastSpring processes payments"},{"id":"s23","url":"https://dataforseo.com/faq","title":"DataForSEO FAQ","publisher":"vendor","quote":"The task results are kept for 30 days.","supports":"how long task results are kept"},{"id":"s24","url":"https://dataforseo.com/pricing","title":"DataForSEO pricing","publisher":"vendor","quote":"With DataForSEO you pay only for the individual services you consume.","supports":"pay-as-you-go billing"},{"id":"s25","url":"https://dataforseo.com/help-center/dfs-dashboard-how-to-find-everything","title":"DataForSEO Dashboard: how to find everything and more","publisher":"vendor","quote":"go to Settings to set daily spending limits for all APIs or specific API endpoints.","supports":"the daily spending limit setting"},{"id":"s26","url":"https://dataforseo.com/help-center/dfs-dashboard-how-to-find-everything","title":"DataForSEO Dashboard: how to find everything and more","publisher":"vendor","quote":"When a daily limit is reached, new requests are blocked until the next day.","supports":"what a limit does"},{"id":"s27","url":"https://dataforseo.com/help-center/dfs-dashboard-how-to-find-everything","title":"DataForSEO Dashboard: how to find everything and more","publisher":"vendor","quote":"Go to Billing to enable Auto-Recharge.","supports":"where auto-recharge is set"},{"id":"s28","url":"https://dataforseo.com/apis/serp-api","title":"SERP API pricing","publisher":"vendor","quote":"$0.0006","supports":"Standard Queue price per SERP of 10 results"},{"id":"s29","url":"https://dataforseo.com/apis/serp-api","title":"SERP API pricing","publisher":"vendor","quote":"$0.002","supports":"Live Mode price per SERP"},{"id":"s30","url":"https://dataforseo.com/apis/serp-api","title":"SERP API pricing","publisher":"vendor","quote":"5 minutes on average","supports":"Standard Queue turnaround"},{"id":"s31","url":"https://dataforseo.com/apis/serp-api","title":"SERP API pricing","publisher":"vendor","quote":"up to 6 seconds on average","supports":"Live Mode turnaround"},{"id":"s32","url":"https://dataforseo.com/help-center/delete-dataforseo-account","title":"How do I delete my DataForSEO account?","publisher":"vendor","quote":"your user data as well as API usage statistics and associated data will be permanently erased from our servers","supports":"what deleting the account erases"},{"id":"s33","url":"https://dataforseo.com/help-center/delete-dataforseo-account","title":"How do I delete my DataForSEO account?","publisher":"vendor","quote":"you can request a refund of the first-time purchase of API credits within 30 days by contacting our customer support team.","supports":"asking support for the 30-day refund before deleting"},{"id":"s34","url":"https://dataforseo.com/help-center/delete-dataforseo-account","title":"How do I delete my DataForSEO account?","publisher":"vendor","quote":"Instead, contact us first, and we will do our best to resolve your problem.","supports":"support asks to be contacted before you delete over a problem"},{"id":"s35","url":"https://dataforseo.com/help-center/making-a-payment-changing-details-refunds","title":"Making a payment, changing payment or invoice details, adding VAT and requesting refunds","publisher":"vendor","quote":"Paddle – for users from the United States and most EU countries;","supports":"Paddle bills users in the US and most EU countries"},{"id":"s36","url":"https://dataforseo.com/help-center/making-a-payment-changing-details-refunds","title":"Making a payment, changing payment or invoice details, adding VAT and requesting refunds","publisher":"vendor","quote":"FastSpring – for all other locations.","supports":"FastSpring bills users everywhere else"},{"id":"s37","url":"https://dataforseo.com/help-center/making-a-payment-changing-details-refunds","title":"Making a payment, changing payment or invoice details, adding VAT and requesting refunds","publisher":"vendor","quote":"you will see the “Open Customer Portal” button in the Payments section","supports":"how a Paddle account opens the Paddle Customer Portal"},{"id":"s38","url":"https://dataforseo.com/help-center/making-a-payment-changing-details-refunds","title":"Making a payment, changing payment or invoice details, adding VAT and requesting refunds","publisher":"vendor","quote":"Manage subscriptions, including making changes or cancellations;","supports":"the Paddle Customer Portal handles subscription changes and cancellations"},{"id":"s39","url":"https://dataforseo.com/help-center/making-a-payment-changing-details-refunds","title":"Making a payment, changing payment or invoice details, adding VAT and requesting refunds","publisher":"vendor","quote":"If your account uses FastSpring payment system or you need assistance with changing your payment or credit card details","supports":"FastSpring payment changes go through support"},{"id":"s40","url":"https://dataforseo.com/help-center/making-a-payment-changing-details-refunds","title":"Making a payment, changing payment or invoice details, adding VAT and requesting refunds","publisher":"vendor","quote":"And, of course, we provide an invoice for every transaction.","supports":"an invoice for every transaction"},{"id":"s41","url":"https://dataforseo.com/help-center/making-a-payment-changing-details-refunds","title":"Making a payment, changing payment or invoice details, adding VAT and requesting refunds","publisher":"vendor","quote":"set an auto-recharge option by specifying the minimal threshold of funds remaining on the account balance","supports":"auto-recharge tops up the balance at a threshold"},{"id":"s42","url":"https://dataforseo.com/terms-of-service","title":"DataForSEO Terms of Service","publisher":"vendor","quote":"The Service is made available on a pay-as-you-go and/or on-demand subscription basis","supports":"the Terms cover pay-as-you-go and subscription billing"},{"id":"s43","url":"https://dataforseo.com/faq","title":"DataForSEO FAQ","publisher":"vendor","quote":"We provide services based on the pay-as-you-go pricing model, so you won't even have to pay fees or subscribe to plans.","supports":"the FAQ says there are no plans to subscribe to"},{"id":"s44","url":"https://dataforseo.com/faq","title":"DataForSEO FAQ","publisher":"vendor","quote":"The minimum payment commitment is only $50.","supports":"the minimum payment"},{"id":"s45","url":"https://dataforseo.com/help-center/dfs-dashboard-how-to-find-everything","title":"DataForSEO Dashboard: how to find everything and more","publisher":"vendor","quote":"Request account deletion","supports":"the Profile menu's account deletion item"},{"id":"s46","url":"https://dataforseo.com/help-center/dfs-dashboard-how-to-find-everything","title":"DataForSEO Dashboard: how to find everything and more","publisher":"vendor","quote":"Use the Payments section to manage your account balance, make payments, view your payment history and download invoices.","supports":"where invoices are downloaded"},{"id":"s47","url":"https://dataforseo.com/help-center/dfs-dashboard-how-to-find-everything","title":"DataForSEO Dashboard: how to find everything and more","publisher":"vendor","quote":"With Auto-Recharge, you set a recharge amount, and a balance threshold.","supports":"how Auto-Recharge works"},{"id":"s48","url":"https://dataforseo.com/apis/serp-api","title":"SERP API pricing","publisher":"vendor","quote":"The target turnaround time is 45 minutes.","supports":"the Standard Queue's target turnaround"},{"id":"s49","url":"https://dataforseo.com/apis/serp-api","title":"SERP API pricing","publisher":"vendor","quote":"1 SERP (10 search results)","supports":"what one SERP covers"},{"id":"s50","url":"https://dataforseo.com/apis/serp-api","title":"SERP API pricing","publisher":"vendor","quote":"$0.0012","supports":"Priority Queue price per SERP"},{"id":"s51","url":"https://dataforseo.com/apis/serp-api","title":"SERP API pricing","publisher":"vendor","quote":"up to 1 minute on average","supports":"Priority Queue turnaround"},{"id":"s52","url":"https://dataforseo.com/help-center/making-a-payment-changing-details-refunds","title":"Making a payment, changing payment or invoice details, adding VAT and requesting refunds","publisher":"vendor","quote":"the order is paid with a credit/debit card or PayPal.","supports":"VAT refunds apply to card or PayPal payments"}],"verification":{"level":"docs","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Whether a remaining balance is refunded when an account is deleted isn't stated in DataForSEO's help or Terms. The 30-day refund covers first-time API credit purchases only","DataForSEO's help doesn't show how to turn off Auto-Recharge or remove a saved card","How soon an account deletion completes isn't stated","DataForSEO charges usage from a prepaid balance; its help doesn't say whether anything is billed after deletion","The Terms describe auto-renewing subscriptions, but the FAQ says there are no plans to subscribe to. Which products, if any, are billed as subscriptions isn't confirmed","The FAQ names only FastSpring as the payment gateway, while the payments help article splits billing between Paddle (US and most EU) and FastSpring (elsewhere)","What happens to referral-program payouts when an account is deleted isn't stated"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Corrected the refund on the Paddle route: the Terms rule out refunds for unused time when you close an account before the end of the subscription period; the draft said the opposite","Paddle and FastSpring routes now say who each covers (Paddle: US and most EU; FastSpring: elsewhere) and how a Paddle account opens the Customer Portal from the Payments section","Deletion route: added asking support for the 30-day first-purchase refund before deleting, and that deletion erases user data and API usage statistics","Added invoice download from the Payments section, Priority Queue pricing and the Standard Queue's 45-minute target turnaround","Re-copied three quotes with fuller wording; all quotes confirmed on DataForSEO's own pages","Level raised to docs: every route fact comes from DataForSEO's own pages; balance refunds on deletion and turning off Auto-Recharge remain open"]}},"page":"https://stackcut.io/cancel/dataforseo","json":"https://stackcut.io/exits/dataforseo.json","evidence":{"packet_revision":"078cb6d7110a89c670fdd7a6537307a6512ea686ca07f1d7b07a4a825a1c0d58","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"dataforseo--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"dataforseo--reseller-or-partner--r2","channel":"reseller_or_partner","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"dataforseo--reseller-or-partner--r3","channel":"reseller_or_partner","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"dayoneapp","name":"Day One","category":"productivity","website":"https://dayoneapp.com","domains":["dayoneapp.com","dayone.me"],"summary":"Cancel where you bought Silver or Gold: on the web at dayone.me/settings, then Manage (Stripe); App Store and Google Play purchases cancel with Apple or Google. Access runs to the end of the paid period and entries are never deleted. Cancel a free trial at least 24 hours before it ends.","routes":[{"channel":"direct_web","applies_to":"Silver or Gold subscriptions bought on the Day One website or web app (managed through Stripe)","who":"The account holder, signed in to Day One","method":"self_serve","start_url":"https://dayone.me/settings","steps":[{"do":"Visit dayone.me/settings in a browser and sign in to your Day One account","expect":null},{"do":"In Settings, go to Manage under the subscription heading","expect":"A Stripe page where you can manage or cancel the subscription or trial"},{"do":"Cancel the subscription or trial on the Stripe page","expect":null}],"confirm_by":null,"effective":"You keep Silver or Gold features until the end of the billing period you have already paid for","notice":"To avoid being charged for a free trial, cancel at least 24 hours before the trial ends","refund":"Stripe subscriptions are refundable within 14 days of purchase or renewal. Request the refund from Day One support with your receipt number and User ID, not through the Stripe portal","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s12","s27","s39"],"label":"Bought on the Day One website"},{"channel":"direct_app","applies_to":"Silver or Gold bought on the Day One website, cancelled from the Day One app on iPhone or iPad","who":"The account holder, signed in to Day One in the app","method":"self_serve","start_url":null,"steps":[{"do":"In the Day One app, open Settings (tap your profile picture at the top right), then tap Manage Subscription","expect":"A screen showing your subscription information"},{"do":"Tap Cancel Subscription and confirm","expect":null}],"confirm_by":null,"effective":"You keep Silver or Gold features until the end of the billing period you have already paid for","notice":null,"refund":"Within 14 days of purchase or renewal, from Day One support with your receipt number and User ID","fees":null,"source_ids":["s28","s29","s30","s8","s12","s5","s6","s39"],"label":"Website purchase, cancelled in the app"},{"channel":"apple_app_store","applies_to":"Silver or Gold subscriptions bought through the App Store on iPhone, iPad or Mac","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"On iPhone or iPad, open Settings, tap your name, tap Subscriptions, then tap Day One (or in the Day One app, tap Manage Subscription under Account Status)","expect":null},{"do":"Tap Cancel Subscription","expect":null},{"do":"On a Mac, open the App Store, click your account icon at the bottom-left, click Account Settings, then scroll to Subscriptions and click Manage","expect":null}],"confirm_by":"If there is no Cancel button, or you see an expiration message in red text, the subscription is already canceled","effective":"You keep Silver or Gold features until the end of the billing period you have already paid for","notice":"Cancel at least 24 hours before renewal; turning off auto-renew counts as cancelling","refund":"Apple doesn't give partial refunds; request a refund from Apple at reportaproblem.apple.com","fees":null,"source_ids":["s10","s7","s31","s32","s11","s33","s12","s13","s26","s14","s15","s16","s18","s39"],"label":"Bought through Apple"},{"channel":"google_play","applies_to":"Silver or Gold subscriptions bought through Google Play on Android","who":"The Google account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"In the Play Store app, tap your profile photo, then Payments & subscriptions, then Subscriptions, then Day One","expect":null},{"do":"Tap Manage subscription, then Cancel subscription, and follow the instructions","expect":null}],"confirm_by":null,"effective":"You can keep using Day One for the time you have already paid for","notice":null,"refund":"Only if less than 48 hours have passed since you bought it through Google Play; the refund is requested from Google","fees":null,"source_ids":["s9","s34","s21","s19","s20"],"label":"Bought through Google Play"}],"pay_less":[{"type":"free_plan","what":"The free Basic tier keeps unlimited journals and entries, with one photo per entry and cloud backup from one active device; a cancelled account returns to the tier it had before subscribing","evidence":"documented","source_ids":["s35","s36","s37","s22","s23"]}],"export":[{"data":"Journal entries","how":"Export from Day One; exporting is included in every tier, including the free Basic tier, so it stays available after cancelling","format":"PDF, JSON or plain text","limits":null,"source_ids":["s38"]}],"after_cancel":{"access_until":"The end of the billing period you have already paid for","data_kept":"Entries are never deleted or purged when a subscription expires; media already added stays viewable and playable on any tier","you_lose":["On a lower tier, recording or attaching new audio, adding new videos and attaching new PDFs","Other features that aren't in the tier you return to, such as more than one photo per entry on Basic","On Apple, your original price: if you turn auto-renew back on later, Apple may renew at the current price"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancel where you bought the subscription: the website (Stripe), the App Store, or Google Play","The Stripe portal only cancels; refunds for website purchases go through Day One support","For Apple subscriptions, turning off auto-renew is treated the same as canceling, and turning it back on may renew at the current price","Cancel a free trial at least 24 hours before it ends to avoid being charged","Silver and Gold are yearly plans; monthly plans aren't offered"]},"sources":[{"id":"s1","url":"https://dayoneapp.com/guides/premium-subscription/view-change-or-cancel-your-premium-subscription/","title":"View, change, or cancel your Silver or Gold subscription or trial","publisher":"vendor","quote":"Visit https://dayone.me/settings on a browser.","supports":"the web address for managing the subscription"},{"id":"s2","url":"https://dayoneapp.com/guides/premium-subscription/view-change-or-cancel-your-premium-subscription/","title":"View, change, or cancel your Silver or Gold subscription or trial","publisher":"vendor","quote":"Go to Manage under the subscription heading.","supports":"the Manage step in Settings"},{"id":"s3","url":"https://dayoneapp.com/guides/premium-subscription/view-change-or-cancel-your-premium-subscription/","title":"View, change, or cancel your Silver or Gold subscription or trial","publisher":"vendor","quote":"You can manage or cancel your subscription/trial from here.","supports":"cancelling on the Stripe page"},{"id":"s4","url":"https://dayoneapp.com/guides/premium-subscription/view-change-or-cancel-your-premium-subscription/","title":"View, change, or cancel your Silver or Gold subscription or trial","publisher":"vendor","quote":"Stripe refunds cannot be requested through the Stripe customer portal — the portal is for cancellation only.","supports":"the Stripe portal is not for refunds"},{"id":"s5","url":"https://dayoneapp.com/guides/premium-subscription/view-change-or-cancel-your-premium-subscription/","title":"View, change, or cancel your Silver or Gold subscription or trial","publisher":"vendor","quote":"Stripe subscriptions are refundable within 14 days of purchase or renewal.","supports":"the 14-day refund window"},{"id":"s6","url":"https://dayoneapp.com/guides/premium-subscription/view-change-or-cancel-your-premium-subscription/","title":"View, change, or cancel your Silver or Gold subscription or trial","publisher":"vendor","quote":"To request a refund, please contact our support team with your receipt number and User ID.","supports":"where refunds are requested"},{"id":"s7","url":"https://dayoneapp.com/guides/premium-subscription/view-change-or-cancel-your-premium-subscription/","title":"View, change, or cancel your Silver or Gold subscription or trial","publisher":"vendor","quote":"Tap Manage Subscription under the Account Status.","supports":"the iPhone app path to Manage Subscription"},{"id":"s8","url":"https://dayoneapp.com/guides/premium-subscription/view-change-or-cancel-your-premium-subscription/","title":"View, change, or cancel your Silver or Gold subscription or trial","publisher":"vendor","quote":"To cancel your subscription, tap on Cancel Subscription.","supports":"cancelling a website purchase in the iPhone app"},{"id":"s9","url":"https://dayoneapp.com/guides/premium-subscription/view-change-or-cancel-your-premium-subscription/","title":"View, change, or cancel your Silver or Gold subscription or trial","publisher":"vendor","quote":"view or cancel your Day One Silver or Gold subscription/trial.","supports":"the Play Store screen where the subscription is cancelled"},{"id":"s10","url":"https://dayoneapp.com/guides/premium-subscription/view-change-or-cancel-your-premium-subscription/","title":"View, change, or cancel your Silver or Gold subscription or trial","publisher":"vendor","quote":"can subsequently be viewed, changed, or cancelled only through the Apple App Store.","supports":"App Store purchases are managed in the App Store"},{"id":"s11","url":"https://dayoneapp.com/guides/premium-subscription/view-change-or-cancel-your-premium-subscription/","title":"View, change, or cancel your Silver or Gold subscription or trial","publisher":"vendor","quote":"Apple does not provide partial refunds.","supports":"no partial refunds for App Store purchases"},{"id":"s12","url":"https://dayoneapp.com/guides/premium-subscription/view-change-or-cancel-your-premium-subscription/","title":"View, change, or cancel your Silver or Gold subscription or trial","publisher":"vendor","quote":"until the end of the billing period you have already paid for.","supports":"access continues to the end of the paid period"},{"id":"s13","url":"https://dayoneapp.com/guides/premium-subscription/view-change-or-cancel-your-premium-subscription/","title":"View, change, or cancel your Silver or Gold subscription or trial","publisher":"vendor","quote":"will automatically renew unless it is canceled 24 hours prior to renewal.","supports":"the 24-hour cutoff for App Store renewals"},{"id":"s14","url":"https://support.apple.com/en-us/118428","title":"Apple Support: cancel a subscription","publisher":"platform","quote":"In Settings, tap your name.","supports":"the iPhone and iPad path in Settings"},{"id":"s15","url":"https://support.apple.com/en-us/118428","title":"Apple Support: cancel a subscription","publisher":"platform","quote":"Tap Subscriptions.","supports":"the Subscriptions step"},{"id":"s16","url":"https://support.apple.com/en-us/118428","title":"Apple Support: cancel a subscription","publisher":"platform","quote":"Tap Cancel Subscription.","supports":"the cancel button on iPhone and iPad"},{"id":"s18","url":"https://support.apple.com/en-us/118428","title":"Apple Support: cancel a subscription","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to tell the subscription is already canceled"},{"id":"s19","url":"https://support.google.com/googleplay/answer/7018481","title":"Google Play Help: cancel a subscription","publisher":"platform","quote":"Cancel subscription.","supports":"the cancel step in Google Play"},{"id":"s20","url":"https://support.google.com/googleplay/answer/7018481","title":"Google Play Help: cancel a subscription","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"access continues for the paid time"},{"id":"s21","url":"https://dayoneapp.com/guides/premium-subscription/view-change-or-cancel-your-premium-subscription/","title":"View, change, or cancel your Silver or Gold subscription or trial","publisher":"vendor","quote":"If it has been less than 48 hours since you purchased Day One Silver or Gold through the Google Play Store","supports":"the 48-hour refund window for Google Play"},{"id":"s22","url":"https://dayoneapp.com/guides/premium-subscription/what-happens-if-my-premium-subscription-expires-or-is-canceled/","title":"What happens if my Silver or Gold subscription expires or is canceled?","publisher":"vendor","quote":"your account status will be set to the tier you had before subscribing","supports":"the account returns to its earlier tier"},{"id":"s23","url":"https://dayoneapp.com/guides/premium-subscription/what-happens-if-my-premium-subscription-expires-or-is-canceled/","title":"What happens if my Silver or Gold subscription expires or is canceled?","publisher":"vendor","quote":"You will be limited to the features available in that tier.","supports":"the features limit on the lower tier"},{"id":"s24","url":"https://dayoneapp.com/guides/premium-subscription/what-happens-if-my-premium-subscription-expires-or-is-canceled/","title":"What happens if my Silver or Gold subscription expires or is canceled?","publisher":"vendor","quote":"Your entries are never deleted or purged when your subscription expires","supports":"entries are kept after the subscription ends"},{"id":"s25","url":"https://dayoneapp.com/guides/premium-subscription/what-happens-if-my-premium-subscription-expires-or-is-canceled/","title":"What happens if my Silver or Gold subscription expires or is canceled?","publisher":"vendor","quote":"On a lower tier you will not be able to record or attach new audio, add new videos, attach new PDFs","supports":"features lost on a lower tier"},{"id":"s26","url":"https://dayoneapp.com/guides/premium-subscription/what-happens-if-my-premium-subscription-expires-or-is-canceled/","title":"What happens if my Silver or Gold subscription expires or is canceled?","publisher":"vendor","quote":"disabling auto-renew for your Day One subscription is treated the same as canceling it.","supports":"turning off auto-renew counts as canceling for Apple"},{"id":"s27","url":"https://dayoneapp.com/guides/premium-subscription/view-change-or-cancel-your-premium-subscription/","title":"View, change, or cancel your Silver or Gold subscription or trial","publisher":"vendor","quote":"please make sure to cancel the trial at least 24 hours before the trial period ends.","supports":"free trial timing"},{"id":"s28","url":"https://dayoneapp.com/guides/premium-subscription/view-change-or-cancel-your-premium-subscription/","title":"View, change, or cancel your Silver or Gold subscription or trial","publisher":"vendor","quote":"If you bought Silver or Gold via the Day One Website","supports":"the in-app route is for website purchases"},{"id":"s29","url":"https://dayoneapp.com/guides/premium-subscription/view-change-or-cancel-your-premium-subscription/","title":"View, change, or cancel your Silver or Gold subscription or trial","publisher":"vendor","quote":"Settings > Manage Subscription presents a screen showing your subscription information:","supports":"where Manage Subscription is"},{"id":"s30","url":"https://dayoneapp.com/guides/premium-subscription/view-change-or-cancel-your-premium-subscription/","title":"View, change, or cancel your Silver or Gold subscription or trial","publisher":"vendor","quote":"Tap your profile picture on the top right corner to open Settings.","supports":"opening Settings in the iPhone app"},{"id":"s31","url":"https://dayoneapp.com/guides/premium-subscription/view-change-or-cancel-your-premium-subscription/","title":"View, change, or cancel your Silver or Gold subscription or trial","publisher":"vendor","quote":"Click your account icon at the bottom-left","supports":"the Mac App Store path"},{"id":"s32","url":"https://dayoneapp.com/guides/premium-subscription/view-change-or-cancel-your-premium-subscription/","title":"View, change, or cancel your Silver or Gold subscription or trial","publisher":"vendor","quote":"Scroll to \"Subscriptions\" and click \"Manage\".","supports":"the Mac App Store path"},{"id":"s33","url":"https://dayoneapp.com/guides/premium-subscription/view-change-or-cancel-your-premium-subscription/","title":"View, change, or cancel your Silver or Gold subscription or trial","publisher":"vendor","quote":"Go to http://reportaproblem.apple.com/ to initiate that process.","supports":"Apple refund requests"},{"id":"s34","url":"https://dayoneapp.com/guides/premium-subscription/view-change-or-cancel-your-premium-subscription/","title":"View, change, or cancel your Silver or Gold subscription or trial","publisher":"vendor","quote":"Payments & subscriptions","supports":"the Play Store menu"},{"id":"s39","url":"https://dayoneapp.com/guides/premium-subscription/view-change-or-cancel-your-premium-subscription/","title":"View, change, or cancel your Silver or Gold subscription or trial","publisher":"vendor","quote":"you can continue enjoying Day One Silver or Gold features until the end of the billing period you have already paid for.","supports":"access after cancelling"},{"id":"s35","url":"https://dayoneapp.com/guides/premium-subscription/day-one-pricing-features-guide","title":"Day One pricing and features guide","publisher":"vendor","quote":"Day One can be downloaded for free on iOS, Mac, and Android and includes these features:","supports":"the free Basic tier"},{"id":"s36","url":"https://dayoneapp.com/guides/premium-subscription/day-one-pricing-features-guide","title":"Day One pricing and features guide","publisher":"vendor","quote":"One photo per entry","supports":"Basic photo limit"},{"id":"s37","url":"https://dayoneapp.com/guides/premium-subscription/day-one-pricing-features-guide","title":"Day One pricing and features guide","publisher":"vendor","quote":"Secure Cloud Backup from one active device","supports":"Basic backup limit"},{"id":"s38","url":"https://dayoneapp.com/guides/premium-subscription/day-one-pricing-features-guide","title":"Day One pricing and features guide","publisher":"vendor","quote":"Export to PDF, JSON, Plain Text","supports":"export formats, on every tier"},{"id":"s40","url":"https://dayoneapp.com/guides/premium-subscription/day-one-pricing-features-guide","title":"Day One pricing and features guide","publisher":"vendor","quote":"At this time, monthly plans are not offered.","supports":"no monthly plans"},{"id":"s41","url":"https://dayoneapp.com/guides/premium-subscription/what-happens-if-my-premium-subscription-expires-or-is-canceled/","title":"What happens if my Silver or Gold subscription expires or is canceled?","publisher":"vendor","quote":"If you disable auto-renew and then re-enable it later, Apple may renew your subscription at the current price","supports":"re-enabling auto-renew on Apple"},{"id":"s42","url":"https://dayoneapp.com/guides/premium-subscription/what-happens-if-my-premium-subscription-expires-or-is-canceled/","title":"What happens if my Silver or Gold subscription expires or is canceled?","publisher":"vendor","quote":"Media you have already added stays in your entries and remains fully viewable and playable on any tier.","supports":"existing media stays"}],"verification":{"level":"docs","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Day One's help pages don't list the steps to export entries, only that PDF, JSON and plain-text export is included in every tier","Whether Day One sends a confirmation email after a website cancellation isn't described on its help pages","How long Day One keeps entries after an account is deleted isn't stated on its help pages"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Re-checked the website, in-app, Apple and Google Play routes against Day One's guide: the core steps and refund windows are correct","Corrected the in-app route for website purchases: Manage Subscription is in the app's Settings","Replaced the Mac steps with the path Day One's guide gives (account icon, Account Settings, Subscriptions, Manage) and added Apple's refund link","Added the 24-hour free-trial rule, that re-enabling Apple auto-renew may raise the price, and that plans are yearly only","Added the free Basic tier's limits and that export (PDF, JSON, plain text) is available on every tier"]}},"delete_account":{"url":"https://dayone.me/user/request-account-deletion","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/dayoneapp","json":"https://stackcut.io/exits/dayoneapp.json","evidence":{"packet_revision":"9322cee385caac50478a7a9bd07a68f28fa5eff2d728f39850459087974818dd","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"dayoneapp--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"dayoneapp--direct-app--r2","channel":"direct_app","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"dayoneapp--apple-app-store--r3","channel":"apple_app_store","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"dayoneapp--google-play--r4","channel":"google_play","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"daytona","name":"Daytona","category":"developer_tools","website":"https://www.daytona.io","domains":["daytona.io","app.daytona.io","status.app.daytona.io","trust.daytona.io"],"summary":"Daytona is pay-as-you-go: delete every sandbox first (snapshots stay billed for storage), since you stay responsible for usage before you cancel. Personal organizations can't be deleted. Close your account after paying outstanding fees; a final billing summary follows within 5 business days.","routes":[{"channel":"direct_web","label":"Pay-as-you-go account","applies_to":"Pay-as-you-go usage billing on the Daytona dashboard, for a personal or collaborative organization","who":"The account owner; deleting a collaborative organization needs the Owner role","method":"self_serve","start_url":"https://app.daytona.io/dashboard/","steps":[{"do":"In the Daytona Dashboard, open your organization and delete all sandboxes across all projects, then check that no active resources remain","expect":null},{"do":"Remove snapshots you made from sandboxes too: they stay billed for storage after the sandbox is deleted","expect":null},{"do":"To delete a collaborative organization (Owner only): expand the dropdown at the top-left of the sidebar, select the organization, click Settings, then Delete Organization","expect":null},{"do":"Type the organization name to confirm, then click Delete","expect":null},{"do":"Pay any outstanding fees, then close your Account; the docs don't give a menu path for this, so ask support@daytona.io if you need it","expect":null}],"confirm_by":"A final billing summary sent to the billing email on file within 5 business days after cancellation","effective":"On termination. Charges for earlier usage can post during a 48-hour settlement window; usage first reported more than 48 hours after cancelling isn't charged, and no charge comes more than 30 calendar days after","notice":null,"refund":"Except where required by law, payments are non-cancelable and non-refundable. Dispute charges by emailing support@daytona.io within 30 days of the final settlement notice","fees":null,"source_ids":["s4","s5","s6","s8","s9","s10","s11","s18","s19","s20","s21","s22","s23","s24","s25","s26"]},{"channel":"sales_contract","label":"Written order form","applies_to":"Customers on a mutually agreed written order form instead of the published pay-as-you-go rates","who":"The customer party to the order form","method":"contact_sales","start_url":"https://www.daytona.io/contact","steps":[{"do":"Read the written order form for its term, renewal and how it ends","expect":null},{"do":"Contact Daytona sales through the Contact page to end or change the order form","expect":null}],"confirm_by":"Not documented; ask for written confirmation","effective":"Not stated in Daytona's public Terms; check the order form","notice":null,"refund":"Except where required by law, payments are non-cancelable and non-refundable","fees":null,"source_ids":["s3","s4","s27"]}],"pay_less":[{"type":"free_plan","what":"$200 in free compute is included","evidence":"documented","source_ids":["s1"]},{"type":"pause","what":"A running sandbox stops automatically after 15 minutes by default, and a stopped sandbox is billed for reserved disk only","evidence":"documented","source_ids":["s12","s16"]},{"type":"pause","what":"Archive a stopped container sandbox: archived sandboxes are not billed","evidence":"documented","source_ids":["s13","s14"]},{"type":"discount_program","what":"Startup Program: up to $50k in free credits for startups","evidence":"documented","source_ids":["s28"]},{"type":"discount_program","what":"Volume discounts apply as you scale","evidence":"documented","source_ids":["s2"]}],"export":[{"data":"Invoices","how":"In the Wallet's Invoices section, click the three-dot button next to an invoice, click View, then optionally download it","format":null,"limits":null,"source_ids":["s15","s29"]}],"after_cancel":{"access_until":"On termination; the Terms say you must cease all access and use of the Services","data_kept":"The Terms give no deletion period for sandboxes, files or other customer content after an account closes","you_lose":["Memory state of running sandboxes, which a stop does not keep (the filesystem is preserved)","Access to the Services once the account is closed"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Deleting sandboxes does not close the account, and you remain responsible for usage that happened before you delete the organization, cancel or disable billing","Snapshots made from a deleted sandbox stay billed for storage","Automatic top-up adds credits when the balance runs low; check the Wallet's Automatic top-up settings before closing","Stopped sandboxes are billed for reserved disk only, so archive or delete the ones you no longer need","Personal organizations cannot be deleted; a collaborative organization can be deleted by its Owner"]},"sources":[{"id":"s1","url":"https://www.daytona.io/pricing","title":"Daytona pricing","publisher":"vendor","quote":"$200 in free compute included.","supports":"the free compute credit"},{"id":"s2","url":"https://www.daytona.io/pricing","title":"Daytona pricing","publisher":"vendor","quote":"Unlock volume discounts as you scale","supports":"volume discounts"},{"id":"s3","url":"https://www.daytona.io/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"Current fees are listed on our Site (at https://www.daytona.io/pricing) or in a mutually agreed written order form.","supports":"order-form customers pay agreed fees"},{"id":"s4","url":"https://www.daytona.io/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"Except where required by law, payments are non-cancelable and non-refundable.","supports":"payments are not refundable"},{"id":"s5","url":"https://www.daytona.io/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"You may terminate at any time by closing your Account and paying all outstanding fees.","supports":"closing the account after paying fees"},{"id":"s6","url":"https://www.daytona.io/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"is typically completed in forty-eight (48) hours after the termination, expiration, or cancellation.","supports":"the settlement period after termination"},{"id":"s7","url":"https://www.daytona.io/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"Upon termination, you must cease all access and use of the Services.","supports":"access ends on termination"},{"id":"s8","url":"https://www.daytona.io/docs/en/billing","title":"Billing","publisher":"vendor","quote":"You are responsible for deleting all sandboxes and verifying that no active resources remain before cancelling.","supports":"stop or delete sandboxes before cancelling"},{"id":"s9","url":"https://www.daytona.io/docs/en/billing","title":"Billing","publisher":"vendor","quote":"you remain responsible for any sandbox usage that occurred before your action.","supports":"usage before the cancellation is still billed"},{"id":"s10","url":"https://www.daytona.io/docs/en/billing","title":"Billing","publisher":"vendor","quote":"In no event will any charge be asserted more than 30 calendar days after cancellation.","supports":"the time limit on late charges"},{"id":"s11","url":"https://www.daytona.io/docs/en/billing","title":"Billing","publisher":"vendor","quote":"After cancellation, Daytona sends a final billing summary to the billing email address(es) on file within 5 business days.","supports":"the final bill and how it arrives"},{"id":"s12","url":"https://www.daytona.io/docs/en/billing","title":"Billing","publisher":"vendor","quote":"Billed for reserved disk only.","supports":"stopped sandboxes are billed for disk only"},{"id":"s13","url":"https://www.daytona.io/docs/en/billing","title":"Billing","publisher":"vendor","quote":"Not billed.","supports":"archived sandboxes are not billed"},{"id":"s14","url":"https://www.daytona.io/docs/en/billing","title":"Billing","publisher":"vendor","quote":"Supported for container sandboxes only.","supports":"archiving works only for container sandboxes"},{"id":"s15","url":"https://www.daytona.io/docs/en/billing","title":"Billing","publisher":"vendor","quote":"Click View to see the invoice details.","supports":"how to view an invoice"},{"id":"s16","url":"https://www.daytona.io/docs/en/sandboxes","title":"Sandboxes","publisher":"vendor","quote":"if not set, the default interval of 15 minutes is used","supports":"the default auto-stop interval"},{"id":"s17","url":"https://www.daytona.io/docs/en/sandboxes","title":"Sandboxes","publisher":"vendor","quote":"Stopping terminates the running container. The filesystem is preserved, but memory state is not.","supports":"what stopping keeps and loses"},{"id":"s18","url":"https://www.daytona.io/docs/en/organizations","title":"Organizations","publisher":"vendor","quote":"Personal organizations are there by default and cannot be deleted.","supports":"personal organizations cannot be deleted"},{"id":"s19","url":"https://www.daytona.io/docs/en/organizations","title":"Organizations","publisher":"vendor","quote":"Confirm the deletion by typing the organization name and clicking Delete","supports":"the confirmation step for deleting an organization"},{"id":"s20","url":"https://www.daytona.io/docs/en/organizations","title":"Organizations","publisher":"vendor","quote":"Owners have full administrative access to the organization and its resources.","supports":"Owners can administer and delete the organization"},{"id":"s21","url":"https://www.daytona.io/docs/en/billing","title":"Billing","publisher":"vendor","quote":"When you delete your organization, cancel your subscription, or disable billing","supports":"the actions that end billing"},{"id":"s22","url":"https://www.daytona.io/docs/en/billing","title":"Billing","publisher":"vendor","quote":"Delete all sandboxes across all projects","supports":"delete sandboxes before cancelling"},{"id":"s23","url":"https://www.daytona.io/docs/en/billing","title":"Billing","publisher":"vendor","quote":"remain billed for storage","supports":"snapshots of a deleted sandbox stay billed"},{"id":"s24","url":"https://www.daytona.io/docs/en/billing","title":"Billing","publisher":"vendor","quote":"No charges will be asserted for usage first reported more than 48 hours after cancellation.","supports":"late-reported usage isn't charged"},{"id":"s25","url":"https://www.daytona.io/docs/en/billing","title":"Billing","publisher":"vendor","quote":"Email support@daytona.io within 30 days of receiving your final settlement notice","supports":"how to dispute the final bill"},{"id":"s26","url":"https://www.daytona.io/docs/en/organizations","title":"Organizations","publisher":"vendor","quote":"Expand the dropdown at the top-left corner of the sidebar","supports":"where to select the organization"},{"id":"s27","url":"https://www.daytona.io/pricing","title":"Daytona pricing","publisher":"vendor","quote":"Designed for businesses that need larger limits, SSO, audit logs, or BYOC","supports":"the plan sold through Contact Sales"},{"id":"s28","url":"https://www.daytona.io/pricing","title":"Daytona pricing","publisher":"vendor","quote":"Daytona supports startups with up to $50k in credits for free.","supports":"the startup credits program"},{"id":"s29","url":"https://www.daytona.io/docs/en/billing","title":"Billing","publisher":"vendor","quote":"Optionally, download the invoice","supports":"invoices can be downloaded"},{"id":"s30","url":"https://www.daytona.io/docs/en/billing","title":"Billing","publisher":"vendor","quote":"Add or update the when balance is low and bring balance to values","supports":"the automatic top-up settings"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["The menu path for closing your Account isn't in Daytona's docs; the Terms say you may close it after paying outstanding fees","The docs don't say how to turn off automatic top-up or remove a saved payment method; they explain only how to add or update them","The Terms give no deletion period for sandboxes, files or other customer content after an account closes","Whether unused paid credits are refunded when an account closes isn't addressed in the Terms or billing docs","Notice, renewal and end-of-term rules for written order forms aren't public","There is no documented export of sandbox files; invoices are the only downloads listed"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Re-checked both routes against Daytona's billing and organizations docs, Terms of Service and pricing page: deleting sandboxes first, closing the account after paying fees, the 48-hour settlement, the 30-day limit on late charges, the 5-business-day final summary and non-refundable payments are confirmed","Added that snapshots made from a deleted sandbox stay billed for storage, and that usage first reported more than 48 hours after cancelling isn't charged","Organization deletion: added the exact dashboard path (top-left sidebar dropdown, Settings, Delete Organization)","Added the 30-day window to dispute the final bill by email to support@daytona.io, and that invoices can be downloaded","Added the Startup Program (up to $50k in credits) from the pricing page, and a tip on automatic top-up"]}},"page":"https://stackcut.io/cancel/daytona","json":"https://stackcut.io/exits/daytona.json","evidence":{"packet_revision":"ed8610ff471660983e2583d3e039c20e55e9fc853a0f54ee53a779cd12caefef","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"daytona--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"daytona--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"deel","name":"Deel","category":"business_finance","website":"https://www.deel.com","domains":["deel.com","letsdeel.com"],"summary":"Deel is month-to-month and bills per active contract, so you stop paying by ending each contract: People, the worker, the three-dot menu, Schedule termination, then submit for Deel's review. Gotcha: EOR terminations need 30 days' notice plus local labor-law rules, and deleting the account takes a request to Deel Support.","routes":[{"channel":"direct_web","label":"Contractor contracts","applies_to":"Independent contractor contracts (Fixed, Pay As You Go, Milestone), billed per active contract per month","who":"A client admin who manages the contractor's contract","method":"self_serve","start_url":null,"steps":[{"do":"Select the People icon, then on the People tab click the contractor","expect":null},{"do":"Select the three-dot action menu and click Schedule termination","expect":"End Contract Only, Terminate Worker and Contract, or Change Worker Type"},{"do":"Choose End Contract Only (keeps the worker's profile) or Terminate Worker and Contract (removes the worker from your organization)","expect":null},{"do":"Enter the Last Day of Work and the other termination details, click Initiate Contract Ending and complete the final payment details","expect":null},{"do":"Review the details and click Submit to send your termination request; repeat for every active contract","expect":"Deel reviews the termination details and the desired contract end date"}],"confirm_by":"Once Deel confirms the termination request, a banner shows on the contract summary page; the contractor is emailed when you submit","effective":"On the contract end date, after Deel reviews the request","notice":"The notice period written in the contractor agreement applies (Deel's Premium help says every contract has a 30-day notice period); you can end a contract sooner on the platform, but ignoring a written notice period may breach the agreement","refund":null,"fees":"Each active contract is billed for the month ($49 USD per contractor per month); Deel charges clients only for active contracts","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s19","s25","s26","s27"]},{"channel":"direct_web","label":"Employer of Record (EOR) employees","applies_to":"Employees Deel employs for you as Employer of Record ($599 per EOR employee per month)","who":"A client admin who manages the employee","method":"self_serve","start_url":null,"steps":[{"do":"Select the People icon, then on the People tab click the employee","expect":null},{"do":"On the employee's profile overview page, select the three-dot action menu and click Schedule termination","expect":null},{"do":"Add the termination details, transfer the employee's responsibilities, complete the contract ending process, then review and submit the request","expect":null},{"do":"Wait for Deel's review: Deel may change the requested end date to follow local labor laws","expect":null}],"confirm_by":"Once Deel confirms the request, a banner shows on the employee's contract summary page; track progress in the Contract End section of the employee's profile","effective":"On the contract end date Deel confirms after its review of local labor laws","notice":"Deel requires 30 days' notice to process an employee termination; any contractual or statutory notice period comes on top of those 30 days, and local severance rules can apply","refund":null,"fees":null,"source_ids":["s9","s10","s11","s12","s13","s14","s28","s29","s30"]},{"channel":"direct_web","label":"Deel Premium add-on","applies_to":"Deel Premium misclassification coverage on a contractor contract ($50 USD a month on top of the $49 USD contract fee)","who":"A client admin who manages the contract","method":"self_serve","start_url":null,"steps":[{"do":"Open the contract in your Deel account and go to the Deel Premium section","expect":"Downgrade contract"},{"do":"Click Downgrade contract and follow the on-screen steps","expect":null}],"confirm_by":null,"effective":null,"notice":"At least 30 days' written notice before the end of the Premium plan's Term (generally one year, or the rest of the covered contract)","refund":null,"fees":"If the contractor's agreement is cancelled, Premium ends with it, and you pay a prorated rate for the contractor's last month plus 30 days' notice","source_ids":["s15","s16","s17","s18","s19"]},{"channel":"direct_web","label":"Delete the client account","applies_to":"Deleting a Deel client (company) account","who":"The client, through Deel Support","method":"form","start_url":"https://help.letsdeel.com/hc/en-gb/requests/new","steps":[{"do":"Contact Deel Support by chat, or with Submit a request in the Help Centre, and ask to delete your client account","expect":"Support replies by chat within two minutes, or within eight hours for web-form requests"}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s20","s21","s31","s32"]}],"pay_less":[{"type":"seat_reduction","what":"Deel charges only for active contracts each month, so ending contracts you no longer need lowers the bill","evidence":"documented","source_ids":["s7"]},{"type":"downgrade","what":"Remove the Deel Premium add-on ($50 USD a month per contract) with Downgrade contract, keeping the standard $49 USD contract","evidence":"documented","source_ids":["s15","s16"]}],"export":[{"data":"Reports, such as the invoice summary and invoice line items (payroll summary reports export the same way)","how":"In the left sidebar, select Analytics, then Reports; open the report, select Export, choose the format and select the final Export button","format":"CSV, XLSX or PDF","limits":null,"source_ids":["s22","s23"]}],"after_cancel":{"access_until":null,"data_kept":null,"you_lose":["Deel Premium coverage, which is cancelled automatically when the contractor's agreement is cancelled"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Deel bills per active contract each month: end every contractor and EOR contract to stop the charges","For billing, Deel counts workers in the Onboarding, Active and Offboarding states as active","Deel can change a requested end date after reviewing local labor laws; EOR terminations can involve notice periods and severance","Clients can't delete their Deel account themselves: deleting it is a separate request to Deel Support, apart from ending contracts"]},"sources":[{"id":"s1","url":"https://www.deel.com/pricing","title":"Deel pricing (FAQ)","publisher":"vendor","quote":"Deel offers flexible month-to-month pricing with no long-term commitments required.","supports":"no long-term contract"},{"id":"s2","url":"https://www.deel.com/pricing","title":"Deel pricing (FAQ: What happens if I need to cancel?)","publisher":"vendor","quote":"You can cancel at any time.","supports":"cancel at any time"},{"id":"s3","url":"https://help.letsdeel.com/hc/en-gb/articles/4407737677201-Contractor-termination-How-to-set-or-extend-the-contract-end-date-for-a-contractor","title":"Contractor termination: How to set or extend the contract end date for a contractor","publisher":"vendor","quote":"Select the People Icon, and from the People tab, click on the employee whom you want to terminate.","supports":"the first step"},{"id":"s4","url":"https://help.letsdeel.com/hc/en-gb/articles/4407737677201-Contractor-termination-How-to-set-or-extend-the-contract-end-date-for-a-contractor","title":"Contractor termination: How to set or extend the contract end date for a contractor","publisher":"vendor","quote":"select the three-dot action menu and click Schedule termination.","supports":"the Schedule termination step"},{"id":"s5","url":"https://help.letsdeel.com/hc/en-gb/articles/4407737677201-Contractor-termination-How-to-set-or-extend-the-contract-end-date-for-a-contractor","title":"Contractor termination: How to set or extend the contract end date for a contractor","publisher":"vendor","quote":"End Contract Only – Ends the contract but keeps the worker's profile active.","supports":"the End Contract Only option"},{"id":"s6","url":"https://help.letsdeel.com/hc/en-gb/articles/4407737677201-Contractor-termination-How-to-set-or-extend-the-contract-end-date-for-a-contractor","title":"Contractor termination: How to set or extend the contract end date for a contractor","publisher":"vendor","quote":"Review the termination details you have entered, then click Submit to send your termination request.","supports":"the submit step"},{"id":"s7","url":"https://help.letsdeel.com/hc/en-gb/articles/4407745444497-What-is-Deel","title":"What is Deel?","publisher":"vendor","quote":"We only charge clients based on the number of active contracts per month.","supports":"billing per active contract"},{"id":"s8","url":"https://help.letsdeel.com/hc/en-gb/articles/4407745444497-What-is-Deel","title":"What is Deel?","publisher":"vendor","quote":"Our independent contractor contracts (Fixed, Pay As You Go, and Milestone) are $49 USD per active contract per month.","supports":"the contract fee"},{"id":"s9","url":"https://help.letsdeel.com/hc/en-gb/articles/5305712783889-How-to-Begin-the-Termination-Process-and-Offboard-an-EOR-Employee","title":"How to Begin the Termination Process and Offboard an EOR Employee","publisher":"vendor","quote":"From that employee's profile overview page, select the three-dot action menu and click Schedule termination.","supports":"the EOR termination start"},{"id":"s10","url":"https://help.letsdeel.com/hc/en-gb/articles/5305712783889-How-to-Begin-the-Termination-Process-and-Offboard-an-EOR-Employee","title":"How to Begin the Termination Process and Offboard an EOR Employee","publisher":"vendor","quote":"Deel requires 30 days' notice when initiating an employee termination.","supports":"the 30-day notice for EOR terminations"},{"id":"s11","url":"https://help.letsdeel.com/hc/en-gb/articles/5305712783889-How-to-Begin-the-Termination-Process-and-Offboard-an-EOR-Employee","title":"How to Begin the Termination Process and Offboard an EOR Employee","publisher":"vendor","quote":"We may adjust the requested contract end date","supports":"Deel can change the end date"},{"id":"s12","url":"https://help.letsdeel.com/hc/en-gb/articles/8806822576017-Frequently-Asked-Questions-About-Terminating-Employees","title":"Frequently Asked Questions About Terminating Employees","publisher":"vendor","quote":"Deel requires 30 days notice in order to evaluate the facts and circumstances of the termination and advise on the most viable and legally compliant termination strategy.","supports":"why the 30-day notice applies"},{"id":"s13","url":"https://www.deel.com/pricing","title":"Deel pricing (FAQ: What happens if I need to cancel?)","publisher":"vendor","quote":"For EOR employees, local labor laws will apply, and Deel can help ensure compliance with any required notice periods or severance obligations","supports":"EOR notice periods and severance"},{"id":"s14","url":"https://www.deel.com/pricing","title":"Deel pricing","publisher":"vendor","quote":"per EOR employee per month","supports":"EOR is billed per employee per month ($599)"},{"id":"s15","url":"https://help.letsdeel.com/hc/en-gb/articles/9651612366481-About-Deel-Premium","title":"About Deel Premium","publisher":"vendor","quote":"You may cancel your Deel Premium Plan by opening the contract in your Deel account, opening the Deel Premium section, and then clicking Downgrade contract.","supports":"the Premium cancel steps"},{"id":"s16","url":"https://help.letsdeel.com/hc/en-gb/articles/9651612366481-About-Deel-Premium","title":"About Deel Premium","publisher":"vendor","quote":"Deel Premium costs $50 USD in addition to the standard $49 USD monthly contract fee.","supports":"the Premium price"},{"id":"s17","url":"https://help.letsdeel.com/hc/en-gb/articles/9651612366481-About-Deel-Premium","title":"About Deel Premium","publisher":"vendor","quote":"Yes, you may cancel your Deel Premium plan by providing Deel with at least 30 days written notice prior to the end of any Term of your Premium plan.","supports":"the Premium notice"},{"id":"s18","url":"https://help.letsdeel.com/hc/en-gb/articles/9651612366481-About-Deel-Premium","title":"About Deel Premium","publisher":"vendor","quote":"The Term of your plan is generally either one year, or the remaining length of the applicable covered contract.","supports":"the Premium term"},{"id":"s19","url":"https://help.letsdeel.com/hc/en-gb/articles/9651612366481-About-Deel-Premium","title":"About Deel Premium","publisher":"vendor","quote":"Because every contract has a 30 day notice period, you will pay a prorated rate for the contractor's last month plus 30 days notice.","supports":"the 30-day contract notice and the last-month charge"},{"id":"s20","url":"https://help.letsdeel.com/hc/en-gb/articles/4407745447185-How-do-I-delete-my-account-on-Deel","title":"How do I delete my account on Deel?","publisher":"vendor","quote":"Clients and other employees must contact support to request their account deletion.","supports":"clients delete through support"},{"id":"s21","url":"https://help.letsdeel.com/hc/en-gb/articles/20543753761937-How-to-Delete-a-Deel-Account","title":"How to Delete a Deel Account?","publisher":"vendor","quote":"clients are encouraged to reach out to Deel Support for assistance in processing this request.","supports":"contacting Deel Support to delete"},{"id":"s22","url":"https://help.letsdeel.com/hc/en-gb/articles/11774118755089-How-to-Customize-and-Download-Invoice-Reports","title":"How to Customize and Download Invoice Reports","publisher":"vendor","quote":"In the left sidebar, select Analytics to expand the menu, then select Reports.","supports":"where reports are"},{"id":"s23","url":"https://help.letsdeel.com/hc/en-gb/articles/11774118755089-How-to-Customize-and-Download-Invoice-Reports","title":"How to Customize and Download Invoice Reports","publisher":"vendor","quote":"Select Export, choose CSV, XLSX, or PDF, and then select the final Export button to download the Invoice summary report.","supports":"export formats"},{"id":"s24","url":"https://help.letsdeel.com/hc/en-gb/articles/9651612366481-About-Deel-Premium","title":"About Deel Premium","publisher":"vendor","quote":"If a contractor's agreement gets canceled, Deel Premium will automatically be canceled too.","supports":"Premium ends with the contract"},{"id":"s25","url":"https://help.letsdeel.com/hc/en-gb/articles/4407737677201-Contractor-termination-How-to-set-or-extend-the-contract-end-date-for-a-contractor","title":"Contractor termination - How to set or extend the contract end date for a contractor","publisher":"vendor","quote":"The notice period is written out in the contractor agreement and clients may be considered in breach of contract if they do not honor a written notice period.","supports":"the contractor notice period comes from the agreement"},{"id":"s26","url":"https://help.letsdeel.com/hc/en-gb/articles/4407737677201-Contractor-termination-How-to-set-or-extend-the-contract-end-date-for-a-contractor","title":"Contractor termination - How to set or extend the contract end date for a contractor","publisher":"vendor","quote":"When the termination request is confirmed, you will see a banner on the employee's contract summary page.","supports":"how a confirmed contractor termination shows"},{"id":"s27","url":"https://help.letsdeel.com/hc/en-gb/articles/4407737677201-Contractor-termination-How-to-set-or-extend-the-contract-end-date-for-a-contractor","title":"Contractor termination - How to set or extend the contract end date for a contractor","publisher":"vendor","quote":"After you submit the request, the contractor will be notified via email and asked to review the termination details on the platform.","supports":"the contractor is emailed after you submit"},{"id":"s28","url":"https://help.letsdeel.com/hc/en-gb/articles/5305712783889-How-to-Begin-the-Termination-Process-and-Offboard-an-EOR-Employee","title":"How to Begin the Termination Process and Offboard an EOR Employee","publisher":"vendor","quote":"When the termination request is confirmed, you will see a banner on the employee's contract summary page.","supports":"how a confirmed EOR termination shows"},{"id":"s29","url":"https://help.letsdeel.com/hc/en-gb/articles/5305712783889-How-to-Begin-the-Termination-Process-and-Offboard-an-EOR-Employee","title":"How to Begin the Termination Process and Offboard an EOR Employee","publisher":"vendor","quote":"Clients can track the progress of the request from the employee's profile in the Contract End section.","supports":"where to track an EOR termination"},{"id":"s30","url":"https://help.letsdeel.com/hc/en-gb/articles/8806822576017-Frequently-Asked-Questions-About-Terminating-Employees","title":"Frequently Asked Questions About Terminating Employees","publisher":"vendor","quote":"Any contractual or statutory notice period will be in addition to the 30 days process requirement.","supports":"statutory or contractual notice comes on top of the 30 days"},{"id":"s31","url":"https://help.letsdeel.com/hc/en-gb/articles/20543753761937-How-to-Delete-a-Deel-Account","title":"How to Delete a Deel Account?","publisher":"vendor","quote":"They will respond via chat within two minutes and within eight hours for webform requests.","supports":"how fast Deel Support replies"},{"id":"s32","url":"https://help.letsdeel.com/hc/en-gb/requests/new","title":"Submit a request (Deel Help Centre)","publisher":"vendor","quote":"Got a problem? Get in touch.","supports":"the support request form"},{"id":"s33","url":"https://help.letsdeel.com/hc/en-gb/articles/11774118755089-How-to-Customize-and-Download-Invoice-Reports","title":"How to Customize and Download Invoice Reports","publisher":"vendor","quote":"For billing purposes, all workers marked as ACTIVE are charged. An ACTIVE worker is a worker who is in one of the following states:","supports":"which workers are billed (the page lists Onboarding, Active and Offboarding)"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["How to end Deel Payroll, US PEO or Deel HR, and the notice, refund and post-termination terms for them, aren't confirmed; they would be in those products' terms of service on deel.com/legal","What Deel files after you leave Deel Payroll or US PEO (final quarterly returns, W-2s) isn't confirmed in Deel's Help Centre","How long Deel keeps company data after the account is deleted, and whether reports stay available after the last contract ends, is not documented","No confirmation after an account-deletion request is documented"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked every route, pay_less and export fact against Deel's pricing page and Help Centre articles; route facts confirmed","Contractor notice: the notice period is the one in the contractor agreement; ending sooner is possible but may breach it","Added how a confirmed termination shows (a banner on the contract summary page) and where to track EOR requests","EOR notice: any contractual or statutory notice period comes on top of Deel's 30 days","Added Deel Support reply times for the deletion request, and that workers in Offboarding still count as active for billing"]}},"page":"https://stackcut.io/cancel/deel","json":"https://stackcut.io/exits/deel.json","evidence":{"packet_revision":"e650246d142a7adfe1bb057fbc6a5b907e8b1431eea277aa0d3a042dc44331ce","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"deel--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"deel--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"deel--direct-web--r3","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"deel--direct-web--r4","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"deepgram","name":"Deepgram","category":"developer_tools","website":"https://deepgram.com","domains":["deepgram.com"],"summary":"A usage-billed speech API. Cancel in the Console's account settings: on Pay As You Go before your next auto-load reload, on the yearly Growth plan at least one day before the term ends. Closing the account expires unused credits, which aren't refunded. AWS Marketplace and Enterprise customers cancel there or through sales.","routes":[{"channel":"direct_web","label":"Pay As You Go","applies_to":"Pay As You Go plans, which reload credits through auto-load when the balance drops below a set threshold","who":"The account holder, signed in to the Deepgram Console","method":"self_serve","start_url":null,"steps":[{"do":"Sign in to the Deepgram Console and open your account settings","expect":null},{"do":"Cancel the subscription there before your credit balance reaches the reload trigger, so the next auto-load charge doesn't happen","expect":null},{"do":"If you want to end the account too, close it; the terms let you close your account at any time, but the Console steps aren't documented","expect":null}],"confirm_by":null,"effective":"No further reload charges once cancelled. Without auto-load or new credits, requests stop when the balance runs out. Credits expire when the account is closed","notice":"Cancel before your balance reaches the reload trigger","refund":"No refund for unused credits except as stated on the Pricing List; payments are otherwise non-refundable","fees":"You are liable for overage costs at Pricing List rates for any request processed without enough credits","source_ids":["s1","s2","s3","s4","s5","s6","s7","s18","s19","s20"]},{"channel":"direct_web","label":"Growth plan","applies_to":"Growth plans, billed with prepaid credits for each subscription term and redeemed against actual usage","who":"The account holder, signed in to the Deepgram Console","method":"self_serve","start_url":null,"steps":[{"do":"Sign in to the Deepgram Console and open your account settings","expect":null},{"do":"Cancel the subscription at least one day before the end of the current yearly Subscription Term","expect":null}],"confirm_by":null,"effective":"The end of the current yearly Subscription Term; the plan doesn't renew once cancelled in time","notice":"At least one (1) day before the end of the current Subscription Term","refund":"No refund for unused credits; Deepgram has no obligation to refund or roll over unused credits","fees":"With a card on file, overages are charged weekly in arrears at Pricing List rates","source_ids":["s6","s8","s9","s10","s11","s12","s13","s21","s22"]},{"channel":"reseller_or_partner","label":"Billed through AWS Marketplace","applies_to":"Deepgram models deployed on Amazon SageMaker through an AWS Marketplace subscription (public or private offer)","who":"The AWS account that holds the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"Open the Manage subscriptions page of the AWS Marketplace console and find the Deepgram product in the table","expect":null},{"do":"Click the hyperlinked agreement ID shown next to the product name","expect":"Actions"},{"do":"Click the Actions dropdown, then click Cancel subscription and confirm the cancellation","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":"Charges start only once you deploy an Amazon SageMaker AI endpoint; the subscription itself doesn't start charges","source_ids":["s23","s24","s25","s26"]},{"channel":"sales_contract","label":"Enterprise","applies_to":"Enterprise customers with large volumes, data or deployment requirements, or support needs","who":"The customer, through Deepgram sales","method":"contact_sales","start_url":"https://deepgram.com/pricing","steps":[{"do":"Contact Deepgram sales or your account team about ending or not renewing the contract","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s27"]}],"pay_less":[{"type":"free_plan","what":"A new account gets a free $200 credit with no credit card required, then pays as it goes with no minimums","evidence":"documented","source_ids":["s14","s15","s28"]},{"type":"annual_billing","what":"The Growth plan prepays credits for the year and saves up to 20%; credits are redeemed against actual usage","evidence":"documented","source_ids":["s13","s21","s29"]}],"export":[{"data":"Usage logs (request metadata and usage data)","how":"Fetch usage data through the Usage API and store it yourself; request metadata and usage logs are retrievable for 90 days","format":null,"limits":"Usage logs are retrievable for 90 days","source_ids":["s16","s30"]}],"after_cancel":{"access_until":"Until your credits run out on Pay As You Go, or the end of the current Subscription Term on a Growth plan","data_kept":"Request metadata and usage logs are retrievable for 90 days, with summarized usage kept longer. Audio and transcripts are kept to improve models unless requests opt out, in which case they're kept only as long as needed to process the request. Deepgram's data page doesn't say how long account data is kept after closing","you_lose":["Unused credits: they expire when the account is closed or terminated","Usage logs older than 90 days, unless you have exported them"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["On Pay As You Go, the next reload charge happens unless you cancel before the reload trigger","Closing the account expires any unused credits, so use them up first; credits bought by card don't expire while the account stays open","Growth plans renew automatically each year; cancel in account settings at least one day before the term ends","An AWS Marketplace subscription is cancelled in the AWS Marketplace console, not in Deepgram's"]},"sources":[{"id":"s1","url":"https://deepgram.com/terms","title":"Deepgram Terms of Service","publisher":"vendor","quote":"you must cancel before reaching your reload trigger to avoid being charged again.","supports":"cancelling before the reload trigger on Pay As You Go"},{"id":"s2","url":"https://deepgram.com/terms","title":"Deepgram Terms of Service","publisher":"vendor","quote":"You may close your Account at any time.","supports":"closing the account at any time"},{"id":"s3","url":"https://deepgram.com/terms","title":"Deepgram Terms of Service","publisher":"vendor","quote":"Credits expire upon the closing or termination of your Account","supports":"unused credits expire when the account closes"},{"id":"s4","url":"https://deepgram.com/terms","title":"Deepgram Terms of Service","publisher":"vendor","quote":"you will not be entitled to a refund for any unused Credits except as expressly stated on the Pricing List","supports":"no refund for unused credits"},{"id":"s5","url":"https://deepgram.com/terms","title":"Deepgram Terms of Service","publisher":"vendor","quote":"you are liable for all overage costs at the applicable rates stated on the then-current Pricing List","supports":"overage charges"},{"id":"s6","url":"https://deepgram.com/terms","title":"Deepgram Terms of Service","publisher":"vendor","quote":"To cancel your subscription to the Subscription Services, you must use the appropriate functionalities of our Services in your account settings.","supports":"cancelling in account settings"},{"id":"s7","url":"https://deepgram.com/terms","title":"Deepgram Terms of Service","publisher":"vendor","quote":"you must be enrolled in auto-load or purchase additional Credits to continue using the Services.","supports":"auto-load and continued use"},{"id":"s8","url":"https://deepgram.com/terms","title":"Deepgram Terms of Service","publisher":"vendor","quote":"SUBSCRIPTION SERVICES WILL AUTOMATICALLY RENEW AT THE END OF EACH SUBSCRIPTION TERM","supports":"automatic renewal of Growth plans"},{"id":"s9","url":"https://deepgram.com/terms","title":"Deepgram Terms of Service","publisher":"vendor","quote":"you must cancel at least one (1) day before the end of your current Subscription Term to avoid being charged again.","supports":"the one-day cancellation notice"},{"id":"s10","url":"https://deepgram.com/terms","title":"Deepgram Terms of Service","publisher":"vendor","quote":"YOU UNDERSTAND AND AGREE THAT YOU WILL RECEIVE NO REFUND FOR ANY UNUSED TIME OR CREDITS ON YOUR SUBSCRIPTION","supports":"no refund for unused time or credits"},{"id":"s11","url":"https://deepgram.com/terms","title":"Deepgram Terms of Service","publisher":"vendor","quote":"Except as stated in Section 5.3(d) or as required by law, Deepgram has no obligation to refund or rollover unused Credits.","supports":"no refund or rollover of unused credits"},{"id":"s12","url":"https://deepgram.com/terms","title":"Deepgram Terms of Service","publisher":"vendor","quote":"you authorize us to charge you weekly in arrears for any overage amounts","supports":"weekly overage billing"},{"id":"s13","url":"https://deepgram.com/pricing","title":"Deepgram Pricing","publisher":"vendor","quote":"With pre-paid credits for the year.","supports":"Growth plans are prepaid for the year"},{"id":"s14","url":"https://deepgram.com/pricing","title":"Deepgram Pricing","publisher":"vendor","quote":"No credit card required.","supports":"the free credit needs no card"},{"id":"s15","url":"https://deepgram.com/pricing","title":"Deepgram Pricing","publisher":"vendor","quote":"No minimums. No expiration.","supports":"pay-as-you-go has no minimums or expiry"},{"id":"s16","url":"https://developers.deepgram.com/trust-security/your-data","title":"Your Data at Deepgram","publisher":"vendor","quote":"Retrievable for 90 days","supports":"usage logs are kept for 90 days"},{"id":"s17","url":"https://developers.deepgram.com/trust-security/your-data","title":"Your Data at Deepgram","publisher":"vendor","quote":"Retained to improve our models","supports":"audio and transcripts are retained by default"},{"id":"s18","url":"https://deepgram.com/terms","title":"Deepgram Terms of Service","publisher":"vendor","quote":"When your Credit balance drops below a specific threshold, you will be charged the Subscription Fee.","supports":"how auto-load reloads charge"},{"id":"s19","url":"https://deepgram.com/terms","title":"Deepgram Terms of Service","publisher":"vendor","quote":"All payments for transactions are non-refundable and non-transferable except as expressly provided in these Terms.","supports":"payments are non-refundable"},{"id":"s20","url":"https://deepgram.com/terms","title":"Deepgram Terms of Service","publisher":"vendor","quote":"If you do not have sufficient Credits for a request, we may decline to process your request.","supports":"requests without credits"},{"id":"s21","url":"https://deepgram.com/terms","title":"Deepgram Terms of Service","publisher":"vendor","quote":"Each year is a Subscription Term.","supports":"Growth terms are yearly"},{"id":"s22","url":"https://deepgram.com/terms","title":"Deepgram Terms of Service","publisher":"vendor","quote":"If you are enrolled in the Growth Plan and have a valid credit card on file, you authorize us to charge you weekly in arrears for any overage amounts","supports":"Growth overage billing"},{"id":"s23","url":"https://developers.deepgram.com/docs/subscribe-aws-marketplace","title":"Subscribe on AWS Marketplace","publisher":"vendor","quote":"Click the hyperlinked agreement ID shown next to the product name.","supports":"opening the AWS agreement"},{"id":"s24","url":"https://developers.deepgram.com/docs/subscribe-aws-marketplace","title":"Subscribe on AWS Marketplace","publisher":"vendor","quote":"Click the Actions dropdown, then click Cancel subscription and confirm the cancellation.","supports":"cancelling in AWS Marketplace"},{"id":"s25","url":"https://developers.deepgram.com/docs/subscribe-aws-marketplace","title":"Subscribe on AWS Marketplace","publisher":"vendor","quote":"Subscribing creates a billing agreement but does not start any charges.","supports":"the subscription alone doesn't charge"},{"id":"s26","url":"https://developers.deepgram.com/docs/subscribe-aws-marketplace","title":"Subscribe on AWS Marketplace","publisher":"vendor","quote":"not billed for the product until you deploy an Amazon SageMaker AI Endpoint resource","supports":"charges start with a SageMaker endpoint"},{"id":"s27","url":"https://deepgram.com/pricing","title":"Deepgram Pricing","publisher":"vendor","quote":"For businesses with large volumes, data or deployment requirements, or support needs.","supports":"the Enterprise plan"},{"id":"s28","url":"https://deepgram.com/pricing","title":"Deepgram Pricing","publisher":"vendor","quote":"Free $200 Credit","supports":"the free credit amount"},{"id":"s29","url":"https://deepgram.com/pricing","title":"Deepgram Pricing","publisher":"vendor","quote":"Save up to 20%","supports":"the Growth plan discount"},{"id":"s30","url":"https://developers.deepgram.com/trust-security/your-data","title":"Your Data at Deepgram","publisher":"vendor","quote":"Retrievable for 90 days; summarized usage retained beyond 90 days.","supports":"usage log retention"},{"id":"s31","url":"https://developers.deepgram.com/trust-security/your-data","title":"Your Data at Deepgram","publisher":"vendor","quote":"Retained only for the duration needed to process the request.","supports":"retention when opted out"},{"id":"s32","url":"https://developers.deepgram.com/guides/deep-dives/managing-projects","title":"Managing Projects","publisher":"vendor","quote":"Credits purchased by individuals using a credit card do not expire.","supports":"card-bought credits don't expire"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["The Console's menu names for cancelling a plan and for closing an account aren't in Deepgram's public docs or terms","How to turn off auto-load on Pay As You Go isn't in Deepgram's public docs; the pricing page lists auto-load, refund and refund-request policies whose details aren't confirmed here","Enterprise notice and renewal terms are in each customer's contract, not on Deepgram's public pages","How the final usage bill is charged after an account is closed isn't in Deepgram's terms","What happens to a Deepgram endpoint or charges after cancelling an AWS Marketplace subscription isn't stated on Deepgram's AWS page","How long account data is kept after closing, or how to request deletion, isn't on Deepgram's data page"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Removed an undocumented Console 'account closing option' step; the terms allow closing at any time but don't give the steps","Added an AWS Marketplace route (SageMaker deployments): cancel the agreement in AWS Marketplace's Manage subscriptions","Added an Enterprise route through sales","Free plan: the free credit is $200 with no card; added the Growth plan's up-to-20% annual saving","Added that Growth terms are yearly, overages are charged weekly to a card on file, and card-bought credits don't expire while the account is open","Data: usage logs 90 days with summarized usage kept longer; opted-out requests aren't stored"]}},"page":"https://stackcut.io/cancel/deepgram","json":"https://stackcut.io/exits/deepgram.json","evidence":{"packet_revision":"e464edab2902e7f4d2f01173a95a006e45eeec30a68e0407586cb97702709427","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"deepgram--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"deepgram--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"deepgram--reseller-or-partner--r3","channel":"reseller_or_partner","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"deepgram--sales-contract--r4","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"deepl","name":"DeepL","category":"productivity","website":"https://www.deepl.com","domains":["deepl.com"],"summary":"Log in, open Subscription, select the plan and click Cancel subscription, at least one day before the next payment; it stays active until the billing period ends. App Store, Google Play and partner purchases are cancelled there. Glossaries and saved translations are deleted 90 days after deactivation.","routes":[{"channel":"direct_web","label":"Translator, Write and Voice plans","applies_to":"DeepL subscriptions bought directly from DeepL (individual and team plans)","who":"The account holder; on a team subscription, a team admin","method":"self_serve","start_url":"https://app.deepl.com/your-account/plan","steps":[{"do":"Log in to your DeepL account and open Subscription","expect":null},{"do":"Select the subscription you want to cancel and click Cancel subscription (at the bottom of the Subscription page)","expect":"the status changes to Canceled, with the termination date and the end of the current billing period"}],"confirm_by":"Under Subscription the status shows Canceled with the termination date; an email confirms the termination when the subscription reaches that date","effective":"The subscription stays active until the end of the current monthly or annual billing period, then deactivates; cancelling during a trial keeps it until the trial ends, at no cost","notice":"Cancel at least one day before your next scheduled payment to avoid being charged for the next billing period","refund":"No credit for cancelling before the end of the billing period. A refund may be due if you cancelled during the free trial or within your right of withdrawal (consumers: 14 days); check eligibility in the help-center chat","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s35","s36","s38"]},{"channel":"direct_web","label":"DeepL API plans","applies_to":"DeepL API subscriptions (API Pro, API Growth) bought directly from DeepL","who":"An API admin of the subscription","method":"self_serve","start_url":"https://app.deepl.com/your-account/plan","steps":[{"do":"Optional: to cap usage charges until the subscription ends, open the API Keys & Limits tab, click Manage cost control, select Activate cost control, enter a monthly limit (above 0) and click Submit; once the limit is reached, the API stops processing requests until the end of the billing period","expect":null},{"do":"Log in, open Subscription, select the API subscription and click Cancel subscription","expect":"the status changes to Canceled"}],"confirm_by":"Under Subscription the status shows Canceled with the termination date","effective":"The subscription stays active until the end of the current billing period, then deactivates","notice":"Cancel at least one day before your next scheduled payment","refund":"No credit for cancelling before the end of the billing period","fees":"Usage above any included characters is charged on top of the base price; any remaining balance is invoiced and debited at the end of each usage period","source_ids":["s1","s3","s12","s13","s14","s15","s16","s7"]},{"channel":"apple_app_store","applies_to":"DeepL plans bought as an in-app purchase on iPhone or iPad (Individual, Individual + Write Pro, Voice Starter, Voice Business)","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"On your iPhone or iPad, open Settings and tap your name, then Subscriptions","expect":"DeepL"},{"do":"Tap the DeepL subscription, then Cancel Subscription","expect":null}],"confirm_by":"Subscriptions shows an expiration message and no Cancel button for DeepL","effective":null,"notice":"Cancel a trial at least 24 hours before it ends if you don't want it to renew","refund":null,"fees":null,"source_ids":["s17","a1","a2","a3"]},{"channel":"google_play","applies_to":"DeepL plans bought as an in-app purchase on Android","who":"The Google Account that bought the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to your subscriptions in Google Play","expect":"DeepL"},{"do":"Click Manage next to DeepL, then Cancel subscription","expect":null}],"confirm_by":null,"effective":"You keep access for the time you have already paid for","notice":null,"refund":null,"fees":null,"source_ids":["s17","g1","g2","g3"]},{"channel":"reseller_or_partner","label":"Bought through a DeepL partner","applies_to":"Subscriptions purchased through a DeepL partner","who":"The customer, through the partner","method":"contact_sales","start_url":null,"steps":[{"do":"Contact the DeepL partner you bought from and ask them to cancel: cancelling isn't available in your DeepL account for partner-bought subscriptions","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s18","s39"]},{"channel":"sales_contract","applies_to":"Fixed-term business subscriptions, including DeepL for Enterprise and Enterprise API customers managed by DeepL's Sales team","who":"The business customer's admin","method":"contact_sales","start_url":null,"steps":[{"do":"If your Subscription page has no cancel option, contact DeepL Support and terminate before the fixed term renews","expect":null}],"confirm_by":null,"effective":"Termination takes effect at the end of the current billing period","notice":"An agreed fixed term is extended automatically by the same term unless the agreement is terminated before that renewal","refund":null,"fees":null,"source_ids":["s19","s20","s21","s22"]}],"pay_less":[{"type":"downgrade","what":"Switch to a more limited plan with Compare plans in the Subscription tab; it takes effect at the end of the current billing period","evidence":"documented","source_ids":["s23","s24"]},{"type":"annual_billing","what":"Annual billing saves 16% (pricing page). Switch in the Subscription tab with Change to annual subscription; you're credited for the unused part of the month. API Pro has no annual option","evidence":"documented","source_ids":["s25","s26","s27"]},{"type":"free_plan","what":"Keep using DeepL's Free version, with the lower limits listed in the pricing page's comparison table","evidence":"documented","source_ids":["s28"]}],"export":[{"data":"Glossaries","how":"In the web translator, click Glossary in the left-hand navigation, select a glossary, click the three dots next to it, then Download","format":"CSV (comma-separated)","limits":"Needs a DeepL Pro Advanced, Ultimate, Team, Business or Enterprise plan; not supported in the mobile apps. Download before the subscription deactivates","source_ids":["s29","s30","s31"]},{"data":"Invoices","how":"Download them from your account","format":null,"limits":"Team admins lose access to invoices 90 days after the subscription expires","source_ids":["s31","s32"]}],"after_cancel":{"access_until":"The end of the current billing period (or of the trial, if you cancelled during one)","data_kept":"Once the subscription deactivates, glossaries, saved translations and style rules become inaccessible and are deleted after 90 days. A team is dissolved 90 days after the subscription expires. Content stored locally, such as in the mobile apps, isn't deleted","you_lose":["Access to glossaries, saved translations and style rules once the subscription deactivates","Add-ons, which are cancelled along with the base subscription","The team, 90 days after expiry: members and admins become individual DeepL accounts","Team admins' access to invoices, 90 days after expiry"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Signing out or deleting the DeepL app does not cancel the subscription","Cancel at least one day before the next scheduled payment","Until it deactivates, a cancelled subscription can be reactivated from the yellow banner (Reactivate subscription, then Confirm reactivation), so don't click it by mistake","On a team subscription only a team admin can cancel","In-app purchases can't be changed or cancelled from the DeepL account area","An account can't be deleted while it still has an active subscription","API usage is billed until the subscription ends: a cost control limit stops further requests once it's reached"]},"sources":[{"id":"s1","url":"https://support.deepl.com/hc/en-us/articles/360020723719-Cancel-subscription","title":"Cancel subscription","publisher":"vendor","quote":"You can terminate a subscription purchased directly from DeepL in your DeepL account.","supports":"cancelling in the account"},{"id":"s2","url":"https://support.deepl.com/hc/en-us/articles/360020723719-Cancel-subscription","title":"Cancel subscription","publisher":"vendor","quote":"Under Subscription, select the subscription you want to cancel","supports":"the cancel steps"},{"id":"s3","url":"https://support.deepl.com/hc/en-us/articles/360020723719-Cancel-subscription","title":"Cancel subscription","publisher":"vendor","quote":"Terminate your subscription at least one day before your next scheduled payment to avoid being charged for the next billing period.","supports":"the cancel deadline"},{"id":"s4","url":"https://support.deepl.com/hc/en-us/articles/360020723719-Cancel-subscription","title":"Cancel subscription","publisher":"vendor","quote":"Signing out of your DeepL account or deleting the DeepL app does not terminate your subscription.","supports":"signing out or deleting the app doesn't cancel"},{"id":"s5","url":"https://support.deepl.com/hc/en-us/articles/360020723719-Cancel-subscription","title":"Cancel subscription","publisher":"vendor","quote":"Once you have confirmed the termination, the status of your subscription, which is indicated in your account under Subscription, will change to Canceled.","supports":"how to confirm the cancellation"},{"id":"s6","url":"https://support.deepl.com/hc/en-us/articles/360020723719-Cancel-subscription","title":"Cancel subscription","publisher":"vendor","quote":"You will receive an email confirming the termination once your paid subscription has reached the termination date.","supports":"the confirmation email"},{"id":"s7","url":"https://support.deepl.com/hc/en-us/articles/360020723719-Cancel-subscription","title":"Cancel subscription","publisher":"vendor","quote":"Your subscription will remain active until the end of your current billing period, at which point it will be automatically deactivated","supports":"when cancelling takes effect"},{"id":"s8","url":"https://support.deepl.com/hc/en-us/articles/360020723719-Cancel-subscription","title":"Cancel subscription","publisher":"vendor","quote":"No credit is offered for terminating a subscription prior to the end of your current billing period.","supports":"no credit for early cancellation"},{"id":"s9","url":"https://support.deepl.com/hc/en-us/articles/360020723719-Cancel-subscription","title":"Cancel subscription","publisher":"vendor","quote":"If you terminate your subscription during the trial period, you will be able to use it until the end of the trial period","supports":"cancelling during a trial"},{"id":"s10","url":"https://support.deepl.com/hc/en-us/articles/10476377267996-Request-a-refund","title":"Request a refund","publisher":"vendor","quote":"You may be entitled to a refund if you canceled your subscription during the free trial or within your right of withdrawal.","supports":"when a refund may be due"},{"id":"s11","url":"https://support.deepl.com/hc/en-us/articles/4409289884306-Team-roles","title":"Team roles","publisher":"vendor","quote":"Cancel the subscription","supports":"team admins can cancel (listed under Team admins)"},{"id":"s12","url":"https://support.deepl.com/hc/en-us/articles/4409289884306-Team-roles","title":"Team roles","publisher":"vendor","quote":"API admins manage the API subscription.","supports":"who manages an API subscription"},{"id":"s13","url":"https://support.deepl.com/hc/en-us/articles/360020685580-API-usage-and-cost-control","title":"API usage and cost control","publisher":"vendor","quote":"Once you have reached your cost control limit, the DeepL API will not process any further translation requests until the end of the billing period.","supports":"cost control stops further usage"},{"id":"s14","url":"https://support.deepl.com/hc/en-us/articles/360020685580-API-usage-and-cost-control","title":"API usage and cost control","publisher":"vendor","quote":"Click Manage cost control in the top right corner","supports":"where cost control is set"},{"id":"s15","url":"https://support.deepl.com/hc/en-us/articles/360020685720-Usage-count-and-billing-in-DeepL-API","title":"Usage count and billing in DeepL API","publisher":"vendor","quote":"Subsequent invoicing and debiting of any remaining balance occurs at the end of each usage period.","supports":"the final usage bill"},{"id":"s16","url":"https://support.deepl.com/hc/en-us/articles/360020685720-Usage-count-and-billing-in-DeepL-API","title":"Usage count and billing in DeepL API","publisher":"vendor","quote":"Any usage above the included contingents is charged extra.","supports":"API usage charges"},{"id":"s17","url":"https://support.deepl.com/hc/en-us/articles/22252874867484-Purchase-a-DeepL-subscription-via-mobile-app-stores","title":"Purchase a DeepL subscription via mobile app stores","publisher":"vendor","quote":"All subscription changes and cancellations must be handled directly through the app store where you purchased your subscription.","supports":"app-store purchases are cancelled in the store"},{"id":"s18","url":"https://support.deepl.com/hc/en-us/articles/18953170093212-Subscriptions-purchased-through-a-DeepL-partner","title":"Subscriptions purchased through a DeepL partner","publisher":"vendor","quote":"Contact your DeepL partner for support and information regarding your subscription.","supports":"the partner route"},{"id":"s19","url":"https://support.deepl.com/hc/en-us/articles/360020723719-Cancel-subscription","title":"Cancel subscription","publisher":"vendor","quote":"If you purchased through DeepL and you don't see the cancel option in your DeepL account at the bottom of the Subscription page, please contact DeepL Support.","supports":"when to contact support to cancel"},{"id":"s20","url":"https://www.deepl.com/pro-license","title":"DeepL Terms and Conditions","publisher":"vendor","quote":"If the Parties agree to a fixed term, the term shall be automatically extended by the agreed fixed term unless the Agreement is terminated prior to such renewal.","supports":"fixed terms renew automatically"},{"id":"s21","url":"https://www.deepl.com/pro-license","title":"DeepL Terms and Conditions","publisher":"vendor","quote":"This Agreement is concluded for an indefinite period of time. Each Party may terminate the Agreement at any time with effect to the end of the current billing period.","supports":"termination takes effect at the end of the billing period"},{"id":"s22","url":"https://support.deepl.com/hc/en-us/articles/360020600420-Payment-methods","title":"Payment methods","publisher":"vendor","quote":"You have or are looking for a paid DeepL subscription managed by our Sales team","supports":"Sales-managed subscriptions exist"},{"id":"s23","url":"https://support.deepl.com/hc/en-us/articles/360019358999-Change-plan","title":"Change plan","publisher":"vendor","quote":"Click Compare plans to switch to another plan","supports":"how to switch plans"},{"id":"s24","url":"https://support.deepl.com/hc/en-us/articles/360019358999-Change-plan","title":"Change plan","publisher":"vendor","quote":"A switch to a more limited plan will take effect at the end of the current billing period.","supports":"when a downgrade takes effect"},{"id":"s25","url":"https://www.deepl.com/en/pro","title":"DeepL Pro plans and pricing","publisher":"vendor","quote":"Save 16 % with annual billing","supports":"the annual billing saving"},{"id":"s26","url":"https://support.deepl.com/hc/en-us/articles/360019358259-Change-billing-period","title":"Change billing period","publisher":"vendor","quote":"You will be credited proportionately for the remaining unused time in the month.","supports":"credit when switching to annual"},{"id":"s27","url":"https://support.deepl.com/hc/en-us/articles/360019358259-Change-billing-period","title":"Change billing period","publisher":"vendor","quote":"An annual payment is not available for the DeepL API Pro plan.","supports":"API Pro is monthly only"},{"id":"s28","url":"https://www.deepl.com/en/pro","title":"DeepL Pro plans and pricing","publisher":"vendor","quote":"Free version","supports":"the free version (comparison table)"},{"id":"s29","url":"https://support.deepl.com/hc/en-us/articles/4405563634706-Download-a-glossary","title":"Download a glossary","publisher":"vendor","quote":"The selected glossary will be downloaded as a CSV file (comma-separated).","supports":"glossary export format"},{"id":"s30","url":"https://support.deepl.com/hc/en-us/articles/4405563634706-Download-a-glossary","title":"Download a glossary","publisher":"vendor","quote":"Required plan: DeepL Pro Advanced, Ultimate, Team, Business, Enterprise","supports":"which plans can download glossaries"},{"id":"s31","url":"https://support.deepl.com/hc/en-us/articles/21211267297564-About-the-deletion-of-customer-content","title":"About the deletion of customer content","publisher":"vendor","quote":"If you want to keep your custom content, you can download your invoices and your glossaries.","supports":"what to download before deletion"},{"id":"s32","url":"https://support.deepl.com/hc/en-us/articles/21211267297564-About-the-deletion-of-customer-content","title":"About the deletion of customer content","publisher":"vendor","quote":"While invoices are not deleted, they will become inaccessible for team admins once 90 days have passed.","supports":"invoice access after expiry"},{"id":"s33","url":"https://support.deepl.com/hc/en-us/articles/21211267297564-About-the-deletion-of-customer-content","title":"About the deletion of customer content","publisher":"vendor","quote":"Once a subscription is cancelled and deactivated, DeepL will delete your custom content after 90 days.","supports":"how long custom content is kept"},{"id":"s34","url":"https://support.deepl.com/hc/en-us/articles/21211267297564-About-the-deletion-of-customer-content","title":"About the deletion of customer content","publisher":"vendor","quote":"The team will be dissolved 90 days after the subscription expires, unless a new subscription is booked during that time.","supports":"the team is dissolved"},{"id":"s35","url":"https://support.deepl.com/hc/en-us/articles/360019358999-Change-plan","title":"Change plan","publisher":"vendor","quote":"If you cancel your subscription, all add-ons for this subscriptions will be cancelled as well.","supports":"add-ons end with the subscription"},{"id":"s36","url":"https://support.deepl.com/hc/en-us/articles/360020695380-Reactivate-subscription","title":"Reactivate subscription","publisher":"vendor","quote":"You can undo your subscription cancellation if there is still time left until its scheduled deactivation.","supports":"reactivating before deactivation"},{"id":"s37","url":"https://support.deepl.com/hc/en-us/articles/11492668556700-Delete-your-DeepL-account","title":"Delete your DeepL account","publisher":"vendor","quote":"Currently, it's not possible to delete your account if you still have an active subscription.","supports":"deleting the account needs no active subscription"},{"id":"s38","url":"https://www.deepl.com/pro-license","title":"DeepL Terms and Conditions","publisher":"vendor","quote":"You have the right to withdraw from this Agreement within 14 days without giving any reason.","supports":"the consumer withdrawal right"},{"id":"a1","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple cancel steps"},{"id":"a2","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm an Apple cancellation"},{"id":"a3","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.","supports":"the Apple trial deadline"},{"id":"g1","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"the Google Play cancel steps"},{"id":"g2","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when a Google Play cancellation takes effect"},{"id":"g3","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"Important: When you uninstall an app, your subscription won't cancel.","supports":"uninstalling doesn't cancel"},{"id":"s39","url":"https://support.deepl.com/hc/en-us/articles/18953170093212-Subscriptions-purchased-through-a-DeepL-partner","title":"Subscriptions purchased through a DeepL partner","publisher":"vendor","quote":"Cancel your subscriptions","supports":"listed among the account functions not available when a partner sold the subscription"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["How Sales-managed and Enterprise customers give termination notice (beyond contacting DeepL Support) isn't documented; DeepL's general Terms don't state a notice period in days","Reducing the number of team licences isn't documented (only adding them)","When access ends after cancelling an Apple-billed DeepL subscription isn't stated by DeepL","The Free version's limits appear only as numbers in the pricing page's comparison table, so they are not restated here"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked every route against DeepL's cancel, refund, team roles, API cost control and billing, app store, partner and payment-method articles and the Terms; steps, deadline, effective date and refund rules confirmed","Added the account page the cancel article links to as the start page for direct plans","API route: cost control caps charges once the limit is reached, rather than stopping them at once","Partner route: now cites the partner article's list (cancelling isn't available in the DeepL account) instead of the direct-purchase support note (s39)","Sales route: removed 'your DeepL sales representative', which no page mentions","Google Play route: removed an unsourced confirmation line"]}},"delete_account":{"url":"https://www.deepl.com/en/privacy#section_6_1","difficulty":"hard","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/deepl","json":"https://stackcut.io/exits/deepl.json","evidence":{"packet_revision":"dd32f66a14d0a9160583e83f2ef47000440cc03daad36cc5c02c7b1fa9db9190","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"deepl--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"deepl--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"deepl--apple-app-store--r3","channel":"apple_app_store","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"deepl--google-play--r4","channel":"google_play","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"deepl--reseller-or-partner--r5","channel":"reseller_or_partner","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"deepl--sales-contract--r6","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"deepseek_api","name":"DeepSeek API","category":"developer_tools","website":"https://platform.deepseek.com","domains":["platform.deepseek.com","api-docs.deepseek.com","deepseek.com"],"summary":"The DeepSeek API is prepaid: calls use your topped-up balance. Stop sending requests and don't top up to stop charges. Unspent balance can be refunded on request, less handling fees. Deleting the account can't be undone.","routes":[{"channel":"direct_web","label":"Prepaid API balance","applies_to":"API calls billed from your topped-up balance or granted balance on the DeepSeek Platform. The granted balance is used first","who":"The account that holds the balance. The terms don't name a role","method":"self_serve","start_url":"https://platform.deepseek.com/","steps":[{"do":"Stop sending requests to the API. Your balance is used only when you call paid services","expect":null},{"do":"Don't top up again. When the balance runs out, calls are refused and DeepSeek may suspend the service","expect":"You have run out of balance."}],"confirm_by":null,"effective":"Calls stop when the balance runs out. Unused balance stays in your account, but DeepSeek may forfeit it if it ends the agreement after a breach","notice":null,"refund":null,"fees":"DeepSeek may adjust the fees according to the business situation","source_ids":["s1","s2","s3","s4","s11","s13","s22","s23","s29"]},{"channel":"direct_web","label":"Refund of unspent balance","applies_to":"Unspent balance on the API platform","who":"The account holder, logged in","method":"form","start_url":null,"steps":[{"do":"Log in and click the Contact us button on the product interface, then ask for a refund","expect":null},{"do":"Or email api-service@deepseek.com with your refund request","expect":null}],"confirm_by":null,"effective":"DeepSeek reviews each request. The Terms give no time frame","notice":null,"refund":"If approved, the remaining unspent amount is refunded in one lump sum. Amounts already spent are not refunded, and partial refunds are not supported","fees":"Necessary costs such as handling fees are deducted from the refund","source_ids":["s5","s6","s7","s8","s9","s10","s24"]},{"channel":"direct_web","label":"Delete the account and personal data","applies_to":"Your DeepSeek account, and the personal data DeepSeek holds about you","who":"The account holder, or an authorized agent","method":"email","start_url":null,"steps":[{"do":"Email privacy@deepseek.com, yourself or through an authorized agent, and ask for your account and the personal data DeepSeek holds about you to be deleted","expect":null},{"do":"Ask for a refund of any unspent API balance first, since deletion can't be undone","expect":null}],"confirm_by":null,"effective":"Once the account is deleted you can't reactivate it, and you can't get back the content or personal data linked to it","notice":null,"refund":null,"fees":null,"source_ids":["s14","s15","s16","s17","s18","s19","s20","s21","s25"]}],"pay_less":[{"type":"discount_program","what":"Off-peak rates are half of peak rates. Peak hours are 01:00-04:00 and 06:00-10:00 UTC, Monday to Friday, excluding Chinese public holidays; all other hours are off-peak","evidence":"documented","source_ids":["s26","s27"]}],"export":[{"data":"The personal data you gave DeepSeek","how":"Ask for a portable copy by emailing privacy@deepseek.com","format":null,"limits":null,"source_ids":["s19","s25","s28"]}],"after_cancel":{"access_until":"Once the account is deleted, it can't be reactivated. DeepSeek's terms don't say on what date API access ends","data_kept":"DeepSeek keeps personal data for as long as you have an account. After deletion it may keep certain data where laws and regulations require it","you_lose":["The account itself, which can't be reactivated after deletion","The content and personal data linked to the account","Any unspent balance that is not refunded before the account closes"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Stopping calls is what stops charges: the balance is only used when paid services run","A granted balance is used before your topped-up balance","Refunds are discretionary: a request must be approved, and only the whole remaining unspent amount is refunded, less handling fees","Deleting the account can't be undone, so request a refund of any unspent balance first","DeepSeek recommends topping up based on your actual usage"]},"sources":[{"id":"s1","url":"https://cdn.deepseek.com/policies/en-US/deepseek-open-platform-terms-of-service.html","title":"DeepSeek Open Platform Terms of Service","publisher":"vendor","quote":"When you use our paid services, you may need to prepay for the Services.","supports":"API use is prepaid"},{"id":"s2","url":"https://cdn.deepseek.com/policies/en-US/deepseek-open-platform-terms-of-service.html","title":"DeepSeek Open Platform Terms of Service","publisher":"vendor","quote":"Your balance will be consumed if you use our paid services","supports":"the balance is used by paid services"},{"id":"s3","url":"https://cdn.deepseek.com/policies/en-US/deepseek-open-platform-terms-of-service.html","title":"DeepSeek Open Platform Terms of Service","publisher":"vendor","quote":"forfeit any unconsumed balance in your account","supports":"forfeiture when DeepSeek ends the agreement after a breach"},{"id":"s4","url":"https://cdn.deepseek.com/policies/en-US/deepseek-open-platform-terms-of-service.html","title":"DeepSeek Open Platform Terms of Service","publisher":"vendor","quote":"DeepSeek may adjust the fees according to the business situation.","supports":"fees can change"},{"id":"s5","url":"https://cdn.deepseek.com/policies/en-US/deepseek-open-platform-terms-of-service.html","title":"DeepSeek Open Platform Terms of Service","publisher":"vendor","quote":"If you need a refund, please contact us through the method outlined in Section 11 or through platform customer service","supports":"how to ask for a refund"},{"id":"s6","url":"https://cdn.deepseek.com/policies/en-US/deepseek-open-platform-terms-of-service.html","title":"DeepSeek Open Platform Terms of Service","publisher":"vendor","quote":"If approved, we will refund the remaining unspent amount after deducting necessary costs such as handling fees.","supports":"refund of unspent amount, less costs"},{"id":"s7","url":"https://cdn.deepseek.com/policies/en-US/deepseek-open-platform-terms-of-service.html","title":"DeepSeek Open Platform Terms of Service","publisher":"vendor","quote":"The refund will be issued in one lump sum for all remaining unspent amounts in your account","supports":"one lump-sum refund"},{"id":"s8","url":"https://cdn.deepseek.com/policies/en-US/deepseek-open-platform-terms-of-service.html","title":"DeepSeek Open Platform Terms of Service","publisher":"vendor","quote":"partial refunds are not supported, and amounts already spent will not be refunded.","supports":"no partial refunds"},{"id":"s9","url":"https://cdn.deepseek.com/policies/en-US/deepseek-open-platform-terms-of-service.html","title":"DeepSeek Open Platform Terms of Service","publisher":"vendor","quote":"Online Complaints and Feedback Portal: Click the \"Contact us\" button on the product interface after logging in.","supports":"the contact button in the product"},{"id":"s10","url":"https://cdn.deepseek.com/policies/en-US/deepseek-open-platform-terms-of-service.html","title":"DeepSeek Open Platform Terms of Service","publisher":"vendor","quote":"Contact Email: <api-service@deepseek.com>","supports":"the API contact email"},{"id":"s11","url":"https://api-docs.deepseek.com/quick_start/error_codes","title":"Error codes","publisher":"vendor","quote":"You have run out of balance.","supports":"calls are refused once the balance is used up"},{"id":"s12","url":"https://api-docs.deepseek.com/quick_start/error_codes","title":"Error codes","publisher":"vendor","quote":"Please check your account's balance, and go to the Top up page to add funds.","supports":"where to add funds"},{"id":"s13","url":"https://api-docs.deepseek.com/quick_start/token_usage","title":"Token usage","publisher":"vendor","quote":"Tokens are the basic units used by models to represent natural language text, and also the units we use for billing.","supports":"usage is billed by tokens"},{"id":"s14","url":"https://cdn.deepseek.com/policies/en-US/deepseek-terms-of-use.html","title":"DeepSeek Terms of Use","publisher":"vendor","quote":"you have the option to discontinue the use of our Services, terminate the contract with us, and delete your account.","supports":"deleting the account is an option"},{"id":"s15","url":"https://cdn.deepseek.com/policies/en-US/deepseek-terms-of-use.html","title":"DeepSeek Terms of Use","publisher":"vendor","quote":"Retain certain data of the user as required by laws and regulations.","supports":"data kept after deletion"},{"id":"s16","url":"https://cdn.deepseek.com/policies/en-US/deepseek-privacy-policy.html","title":"Privacy Policy","publisher":"vendor","quote":"we keep this Personal Data for as long as you have an account.","supports":"how long personal data is kept"},{"id":"s17","url":"https://cdn.deepseek.com/policies/en-US/deepseek-privacy-policy.html","title":"Privacy Policy","publisher":"vendor","quote":"you will not be able to reactivate your account","supports":"deletion can't be undone"},{"id":"s18","url":"https://cdn.deepseek.com/policies/en-US/deepseek-privacy-policy.html","title":"Privacy Policy","publisher":"vendor","quote":"the right to delete Personal Data you've provided to us, or that we've obtained about you;","supports":"right to ask for deletion"},{"id":"s19","url":"https://cdn.deepseek.com/policies/en-US/deepseek-privacy-policy.html","title":"Privacy Policy","publisher":"vendor","quote":"privacy@deepseek.com","supports":"the privacy request address"},{"id":"s20","url":"https://cdn.deepseek.com/policies/en-US/deepseek-privacy-policy.html","title":"Privacy Policy","publisher":"vendor","quote":"If you choose to delete your account,","supports":"account deletion is the user's choice"},{"id":"s21","url":"https://cdn.deepseek.com/policies/en-US/deepseek-privacy-policy.html","title":"Privacy Policy","publisher":"vendor","quote":"retrieve any of the content or Personal Data in connection with your account","supports":"content can't be retrieved after deletion"},{"id":"s22","url":"https://api-docs.deepseek.com/quick_start/pricing/","title":"Models & Pricing","publisher":"vendor","quote":"The corresponding fees will be directly deducted from your topped-up balance or granted balance","supports":"which balances are charged"},{"id":"s23","url":"https://cdn.deepseek.com/policies/en-US/deepseek-open-platform-terms-of-service.html","title":"DeepSeek Open Platform Terms of Service","publisher":"vendor","quote":"we reserve the right to suspend or terminate Services if your balance is insufficient.","supports":"service stops when the balance runs out"},{"id":"s24","url":"https://cdn.deepseek.com/policies/en-US/deepseek-open-platform-terms-of-service.html","title":"DeepSeek Open Platform Terms of Service","publisher":"vendor","quote":"We will review the refund request.","supports":"refunds are reviewed"},{"id":"s25","url":"https://cdn.deepseek.com/policies/en-US/deepseek-privacy-policy.html","title":"Privacy Policy","publisher":"vendor","quote":"To exercise your rights, you or an authorized agent may submit a request by emailing us at","supports":"how to make a privacy request"},{"id":"s26","url":"https://api-docs.deepseek.com/quick_start/pricing/","title":"Models & Pricing","publisher":"vendor","quote":"Off-peak rates are half of the peak rates.","supports":"off-peak discount"},{"id":"s27","url":"https://api-docs.deepseek.com/quick_start/pricing/","title":"Models & Pricing","publisher":"vendor","quote":"Peak hours are 01:00 - 04:00 and 06:00 - 10:00 UTC, Monday through Friday, excluding Chinese public holidays.","supports":"peak hours"},{"id":"s28","url":"https://cdn.deepseek.com/policies/en-US/deepseek-privacy-policy.html","title":"Privacy Policy","publisher":"vendor","quote":"the right to receive a portable copy of Personal Data you've provided","supports":"right to a portable copy"},{"id":"s29","url":"https://api-docs.deepseek.com/quick_start/pricing/","title":"Models & Pricing","publisher":"vendor","quote":"with a preference for using the granted balance first when both balances are available.","supports":"granted balance is used first"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["DeepSeek's public docs don't say whether the balance can recharge automatically","The DeepSeek Platform's top-up and balance screens aren't described in its public docs, so their menu names aren't confirmed","No in-product path for deleting an account is documented; the Terms say the option exists and the privacy policy gives the email route","The date API access ends after deletion isn't stated","No export of API usage records or logs is documented","How long a refund takes to arrive isn't stated in the Terms"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Re-read the Open Platform Terms, Terms of Use, privacy policy and pricing page; all existing quotes and route facts confirmed","Added that the granted balance is used first and that DeepSeek may suspend the service when the balance runs out","Refund route: DeepSeek reviews each request and gives no time frame","Deletion route now rests on the privacy request email (you or an authorized agent) and advises asking for the refund first","Added the documented off-peak discount (half price outside the stated peak hours) and the right to a portable copy of personal data"]}},"delete_account":{"url":"https://chat.deepseek.com/","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/deepseek_api","json":"https://stackcut.io/exits/deepseek_api.json","evidence":{"packet_revision":"851c2c2408c0373ebe0ead68704fe87bf50ee3fa231f6b56e9261b5203d03500","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"deepseek-api--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"deepseek-api--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"deepseek-api--direct-web--r3","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"deleteme","name":"DeleteMe","category":"security_privacy","website":"https://joindeleteme.com","domains":["joindeleteme.com"],"summary":"Turn off auto-renewal in Account, Billing & Subscriptions (toggle Renewal to Off); service runs to the end of the term. To end service early, contact support: refunds are full before your first Privacy Report and pro-rated after. Gotcha: once coverage lapses, data brokers can repost your details.","routes":[{"channel":"direct_web","label":"Turn off auto-renewal","applies_to":"Individual and family subscriptions bought from DeleteMe","who":"The account holder, signed in at joindeleteme.com","method":"self_serve","start_url":"https://joindeleteme.com","steps":[{"do":"Log in at joindeleteme.com","expect":null},{"do":"Click Account in the left navigation, then Billing & Subscriptions","expect":"Renewal"},{"do":"Toggle Renewal from On to Off","expect":null},{"do":"Take a screenshot of the Subscription page for your records","expect":null}],"confirm_by":"DeleteMe emails a confirmation of the renewal change and your current end date","effective":"Automatic billing stops at the end of your term; your current service continues until then","notice":null,"refund":"If you cancel before your first Privacy Report, you can get a full refund; after it, a pro-rated refund for the time left in your subscription","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s12","s13","s14","s15","s38","s39"]},{"channel":"direct_web","label":"End service now, with a refund","applies_to":"Subscribers who want service to end before the term is up","who":"The account holder","method":"email","start_url":null,"steps":[{"do":"Email DeleteMe support at support@joindeleteme.com, or call 833-335-3836, and say you want to fully cancel service, not just stop auto-renewal","expect":null},{"do":"Ask for your refund: a full refund if your first Privacy Report isn't complete yet, otherwise a pro-rated refund for the time remaining","expect":null}],"confirm_by":null,"effective":"DeleteMe stops all future billing once you cancel","notice":null,"refund":"Full refund before your first Privacy Report; after it, a prorated refund based on the time remaining in your subscription. This doesn't apply if DeleteMe terminated the account for misuse","fees":null,"source_ids":["s9","s10","s11","s12","s13","s14","s15","s16","s25","s40"]},{"channel":"direct_web","label":"Delete the account","applies_to":"Any DeleteMe account you want closed for good, along with its data","who":"The account holder","method":"self_serve","start_url":"https://joindeleteme.com","steps":[{"do":"Log in and select Account from the left menu","expect":null},{"do":"Click Billing and Subscriptions, then Delete my account","expect":"Do you still wish to delete your account?"},{"do":"Click Yes to permanently delete the account and all associated data","expect":null}],"confirm_by":null,"effective":"When you confirm: deleting terminates every DeleteMe subscription under the account, deletes all data in them and deactivates access to the member dashboard. It can't be undone","notice":null,"refund":null,"fees":null,"source_ids":["s17","s18","s19","s20","s21","s22","s23","s24"]},{"channel":"sales_contract","label":"DeleteMe for Business","applies_to":"Business, team, enterprise and managed plans bought by an organization (you won't see Subscription in the account menu)","who":"The organization, under its subscription agreement with Abine (the company behind DeleteMe); team admins manage members","method":"contact_sales","start_url":null,"steps":[{"do":"Check your organization's subscription agreement with Abine: it governs payment terms for business users","expect":null},{"do":"Contact DeleteMe's support team and say you want to cancel auto-renew or end service; DeleteMe's sales team also handles business plans","expect":null},{"do":"To stop covering one person instead, an admin opens Members, then the member's detail page, scrolls to Account Removal, clicks Schedule Offboarding and types OFFBOARD to confirm","expect":null}],"confirm_by":null,"effective":"Offboarding frees the member's seat right away; the member (and their dependents) is permanently removed from the team dashboard after a 24-hour grace period, during which it can be cancelled","notice":null,"refund":null,"fees":null,"source_ids":["s7","s26","s27","s28","s29","s30","s31"]}],"pay_less":[{"type":"annual_billing","what":"Longer subscriptions cost less: the Solo plan (one person, one year) is about $11 a month, billed annually at $129, and longer terms save more","evidence":"documented","source_ids":["s32","s33"]},{"type":"bundle","what":"Family and multi-person plans: the more people you add, the bigger the discount per person","evidence":"documented","source_ids":["s34","s35"]}],"export":[],"after_cancel":{"access_until":"The end of your current term when you turn off renewal; deleting the account deactivates access to the member dashboard","data_kept":"Deleting the account deletes all data in your DeleteMe subscriptions. GDPR and CCPA data-deletion requests have their own process","you_lose":["Ongoing removals: once your subscription lapses, data brokers can add your details all over again","If you delete the account: every subscription under it, all data in them, and access to the member dashboard"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Turning Renewal off stops automatic billing at the end of the term but doesn't end the current service: to end it early and get a refund, contact support","Renewal can be turned back on with the same steps","If Subscription isn't in the account menu, you may be on a managed or team plan: contact DeleteMe support to cancel","Deleting the account is permanent and ends every subscription under it","Offboarded business members are converted to an individual DeleteMe account with a 30-day free trial"]},"sources":[{"id":"s1","url":"https://help.joindeleteme.com/hc/en-us/articles/8176239350803-How-can-I-cancel-recurring-billing-on-my-DeleteMe-account","title":"How can I cancel recurring billing on my DeleteMe account?","publisher":"vendor","quote":"You can cancel recurring billing by toggling off the auto-renew in your account anytime!","supports":"cancelling is done by turning off auto-renew"},{"id":"s2","url":"https://help.joindeleteme.com/hc/en-us/articles/8176239350803-How-can-I-cancel-recurring-billing-on-my-DeleteMe-account","title":"How can I cancel recurring billing on my DeleteMe account?","publisher":"vendor","quote":"Click Account in the left navigation.","supports":"the Account menu step"},{"id":"s3","url":"https://help.joindeleteme.com/hc/en-us/articles/8176239350803-How-can-I-cancel-recurring-billing-on-my-DeleteMe-account","title":"How can I cancel recurring billing on my DeleteMe account?","publisher":"vendor","quote":"Click Billing & Subscriptions.","supports":"the Billing & Subscriptions step"},{"id":"s4","url":"https://help.joindeleteme.com/hc/en-us/articles/8176239350803-How-can-I-cancel-recurring-billing-on-my-DeleteMe-account","title":"How can I cancel recurring billing on my DeleteMe account?","publisher":"vendor","quote":"Toggle Renewal from On to Off.","supports":"the renewal toggle"},{"id":"s5","url":"https://help.joindeleteme.com/hc/en-us/articles/8176239350803-How-can-I-cancel-recurring-billing-on-my-DeleteMe-account","title":"How can I cancel recurring billing on my DeleteMe account?","publisher":"vendor","quote":"NOTE: Turning off Renewal stops automatic billing at the end of your term. It does not end your current service.","supports":"when turning off renewal takes effect"},{"id":"s6","url":"https://help.joindeleteme.com/hc/en-us/articles/8176239350803-How-can-I-cancel-recurring-billing-on-my-DeleteMe-account","title":"How can I cancel recurring billing on my DeleteMe account?","publisher":"vendor","quote":"We'll email a confirmation of the renewal change and your current end date.","supports":"the confirmation email"},{"id":"s7","url":"https://help.joindeleteme.com/hc/en-us/articles/8176239350803-How-can-I-cancel-recurring-billing-on-my-DeleteMe-account","title":"How can I cancel recurring billing on my DeleteMe account?","publisher":"vendor","quote":"you might be on a managed or team plan. Contact our Support team and say you want to cancel auto-renew or end service.","supports":"managed and team plans cancel through support"},{"id":"s8","url":"https://help.joindeleteme.com/hc/en-us/articles/8176239350803-How-can-I-cancel-recurring-billing-on-my-DeleteMe-account","title":"How can I cancel recurring billing on my DeleteMe account?","publisher":"vendor","quote":"Screenshot your Subscription page after toggling Renewal for your records.","supports":"keeping a record of the change"},{"id":"s9","url":"https://help.joindeleteme.com/hc/en-us/articles/8176239350803-How-can-I-cancel-recurring-billing-on-my-DeleteMe-account","title":"How can I cancel recurring billing on my DeleteMe account?","publisher":"vendor","quote":"If you want to fully cancel service (not just stop auto-renew), reach out—we'll make it clean and fast.","supports":"ending service early goes through support"},{"id":"s10","url":"https://joindeleteme.com/terms-of-service/","title":"DeleteMe Terms of Service","publisher":"vendor","quote":"You have the right to cancel your DeleteMe subscription at any time, for any reason, and can do so by emailing us at","supports":"cancelling by email"},{"id":"s11","url":"https://joindeleteme.com/terms-of-service/","title":"DeleteMe Terms of Service","publisher":"vendor","quote":"or calling us at 833-335-3836","supports":"cancelling by phone"},{"id":"s12","url":"https://joindeleteme.com/terms-of-service/","title":"DeleteMe Terms of Service","publisher":"vendor","quote":"You are entitled to a full refund if you cancel before your first DeleteMe Privacy Report.","supports":"the full refund window"},{"id":"s13","url":"https://joindeleteme.com/terms-of-service/","title":"DeleteMe Terms of Service","publisher":"vendor","quote":"If you cancel anytime after your first DeleteMe Privacy Report, you are entitled to a prorated refund based on the time remaining in your DeleteMe subscription.","supports":"the prorated refund"},{"id":"s14","url":"https://help.joindeleteme.com/hc/en-us/articles/8171940305683-What-is-your-refund-policy-for-DeleteMe-subscriptions","title":"What is your refund policy for DeleteMe subscriptions?","publisher":"vendor","quote":"If you haven't received your first Privacy Report, you can request a full refund, no questions asked.","supports":"requesting a full refund"},{"id":"s15","url":"https://help.joindeleteme.com/hc/en-us/articles/8171940305683-What-is-your-refund-policy-for-DeleteMe-subscriptions","title":"What is your refund policy for DeleteMe subscriptions?","publisher":"vendor","quote":"You can still get a pro-rated refund for the unused time left in your subscription.","supports":"the pro-rated refund after the first report"},{"id":"s16","url":"https://joindeleteme.com/terms-of-service/","title":"DeleteMe Terms of Service","publisher":"vendor","quote":"Abine will cease any future billing","supports":"billing stops on cancellation"},{"id":"s17","url":"https://help.joindeleteme.com/hc/en-us/articles/17837763009939-How-do-I-delete-my-account","title":"How do I delete my account?","publisher":"vendor","quote":"Log in and select \"Account\" from the left menu.","supports":"the first deletion step"},{"id":"s18","url":"https://help.joindeleteme.com/hc/en-us/articles/17837763009939-How-do-I-delete-my-account","title":"How do I delete my account?","publisher":"vendor","quote":"Click \"Billing and Subscriptions.\"","supports":"the Billing and Subscriptions step"},{"id":"s19","url":"https://help.joindeleteme.com/hc/en-us/articles/17837763009939-How-do-I-delete-my-account","title":"How do I delete my account?","publisher":"vendor","quote":"Choose \"Delete my account.\"","supports":"the delete link"},{"id":"s20","url":"https://help.joindeleteme.com/hc/en-us/articles/17837763009939-How-do-I-delete-my-account","title":"How do I delete my account?","publisher":"vendor","quote":"terminate all DeleteMe subscriptions under your account","supports":"deleting ends every subscription"},{"id":"s21","url":"https://help.joindeleteme.com/hc/en-us/articles/17837763009939-How-do-I-delete-my-account","title":"How do I delete my account?","publisher":"vendor","quote":"delete all data in your DeleteMe subscriptions","supports":"deleting removes the data"},{"id":"s22","url":"https://help.joindeleteme.com/hc/en-us/articles/17837763009939-How-do-I-delete-my-account","title":"How do I delete my account?","publisher":"vendor","quote":"deactivate access to the DeleteMe member dashboard","supports":"dashboard access ends"},{"id":"s23","url":"https://help.joindeleteme.com/hc/en-us/articles/17837763009939-How-do-I-delete-my-account","title":"How do I delete my account?","publisher":"vendor","quote":"This operation is non-reversible","supports":"deletion can't be undone"},{"id":"s24","url":"https://help.joindeleteme.com/hc/en-us/articles/17837763009939-How-do-I-delete-my-account","title":"How do I delete my account?","publisher":"vendor","quote":"Click \"Yes\" to permanently delete your account and all associated data.","supports":"the final confirmation"},{"id":"s25","url":"https://help.joindeleteme.com/hc/en-us/articles/17837763009939-How-do-I-delete-my-account","title":"How do I delete my account?","publisher":"vendor","quote":"You can always email us directly at: support@joindeleteme.com.","supports":"the support email address"},{"id":"s26","url":"https://joindeleteme.com/terms-of-service/","title":"DeleteMe Terms of Service","publisher":"vendor","quote":"Payment terms for your use of the DeleteMe service is governed under the subscription agreement your Organization has entered into with Abine.","supports":"business plans follow the organization's agreement"},{"id":"s27","url":"https://help.joindeleteme.com/hc/en-us/articles/8171799221011-Do-you-do-bulk-group-sales-Can-I-buy-subscriptions-for-everyone-in-my-company","title":"Do you do bulk/group sales? Can I buy subscriptions for everyone in my company?","publisher":"vendor","quote":"You can learn more and get started on our enterprise site, or easily schedule a call with our sales team to talk through your needs.","supports":"business plans go through sales"},{"id":"s28","url":"https://help.joindeleteme.com/hc/en-us/articles/51426737075475-Off-boarding-A-Team-Member","title":"Off-boarding A Team Member","publisher":"vendor","quote":"The Offboarding feature allows administrators to remove a member from the team, immediately freeing up their subscription seat for another user.","supports":"offboarding frees a seat"},{"id":"s29","url":"https://help.joindeleteme.com/hc/en-us/articles/51426737075475-Off-boarding-A-Team-Member","title":"Off-boarding A Team Member","publisher":"vendor","quote":"Scroll to the Account Removal section.","supports":"where offboarding is scheduled"},{"id":"s30","url":"https://help.joindeleteme.com/hc/en-us/articles/51426737075475-Off-boarding-A-Team-Member","title":"Off-boarding A Team Member","publisher":"vendor","quote":"The offboarded member enters a 24-hour grace period during which the action can be canceled.","supports":"the 24-hour grace period"},{"id":"s31","url":"https://help.joindeleteme.com/hc/en-us/articles/51426737075475-Off-boarding-A-Team-Member","title":"Off-boarding A Team Member","publisher":"vendor","quote":"It then converts them to an individual DeleteMe account with a 30-day free trial.","supports":"what happens to an offboarded member"},{"id":"s32","url":"https://help.joindeleteme.com/hc/en-us/articles/26605377008531-How-much-does-a-DeleteMe-Subscription-cost","title":"How much does a DeleteMe Subscription cost?","publisher":"vendor","quote":"Solo plan: Covers 1 person for 1 year at about $11/month (billed annually at $129).","supports":"the Solo plan price"},{"id":"s33","url":"https://help.joindeleteme.com/hc/en-us/articles/26605377008531-How-much-does-a-DeleteMe-Subscription-cost","title":"How much does a DeleteMe Subscription cost?","publisher":"vendor","quote":"Longer subscriptions = bigger savings.","supports":"longer terms cost less"},{"id":"s34","url":"https://help.joindeleteme.com/hc/en-us/articles/26605377008531-How-much-does-a-DeleteMe-Subscription-cost","title":"How much does a DeleteMe Subscription cost?","publisher":"vendor","quote":"Family plans: The more people you add, the better the discount per person.","supports":"family plan discounts"},{"id":"s35","url":"https://help.joindeleteme.com/hc/en-us/articles/8583943913235-Choosing-your-DeleteMe-Plan","title":"Choosing your DeleteMe Plan","publisher":"vendor","quote":"DeleteMe also offers discounts on multi-person or family plans, and you can add as many people as you need to your DeleteMe subscription.","supports":"multi-person discounts"},{"id":"s36","url":"https://help.joindeleteme.com/hc/en-us/articles/8172036776851-Will-my-info-come-back-after-you-remove-me-from-these-sites","title":"Will my info come back after you remove me from these sites?","publisher":"vendor","quote":"If you ever let your subscription lapse, there's nothing stopping the data brokers from adding your details all over again.","supports":"what you lose when coverage lapses"},{"id":"s37","url":"https://help.joindeleteme.com/hc/en-us/articles/17837763009939-How-do-I-delete-my-account","title":"How do I delete my account?","publisher":"vendor","quote":"If you're looking to exercise your GDPR data deletion rights, please see","supports":"GDPR deletion requests have their own process"},{"id":"s38","url":"https://help.joindeleteme.com/hc/en-us/articles/8176239350803-How-can-I-cancel-recurring-billing-on-my-DeleteMe-account","title":"How can I cancel recurring billing on my DeleteMe account?","publisher":"vendor","quote":"You can turn Renewal back on anytime using the same steps.","supports":"renewal can be turned back on"},{"id":"s39","url":"https://joindeleteme.com/terms-of-service/","title":"DeleteMe Terms of Service","publisher":"vendor","quote":"You acknowledge that you're registering for a recurring subscription and will be automatically billed at the end of the subscription billing cycle.","supports":"subscriptions renew automatically"},{"id":"s40","url":"https://joindeleteme.com/terms-of-service/","title":"DeleteMe Terms of Service","publisher":"vendor","quote":"This refund policy does not apply if we've terminated your account for misuse outlined in this Agreement.","supports":"the refund exclusion"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["DeleteMe's help pages don't say whether turning off renewal or deleting the account shows an offer or asks for a reason","How much notice a business subscription needs to end, and its refund terms, are set in each organization's agreement with Abine and aren't public","DeleteMe's help pages don't describe downloading your Privacy Reports or other account data before deleting the account","How long DeleteMe keeps your data when you turn off renewal but don't delete the account isn't stated on the help pages"],"review":{"by":"stackcut-review","on":"2026-10-06","result":"fixed","notes":["Business offboarding: the seat is freed right away, not after the 24-hour grace period; dependents are offboarded too; added the Schedule Offboarding and OFFBOARD confirmation step","Account deletion: removed 'immediately', which the help article doesn't say","Removed the claim that offboarded members must give a personal email to get the 30-day trial","No App Store, Google Play or reseller billing is documented in DeleteMe's help center","Help-center quotes were confirmed by reading the live articles, since those pages block automated re-checks"]}},"page":"https://stackcut.io/cancel/deleteme","json":"https://stackcut.io/exits/deleteme.json","evidence":{"packet_revision":"a2db951f8d41130d0bc863f9620a639b054d0e4d4dff0b87f5a7c7e2fb53054d","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"deleteme--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"deleteme--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"deleteme--direct-web--r3","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"deleteme--sales-contract--r4","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"descript","name":"Descript","category":"design_creative","website":"https://www.descript.com","domains":["descript.com"],"summary":"In App Settings, open the Plan tab, click Change plan, choose Downgrade to Free, give a reason and click Cancel subscription. The plan runs to the cycle's end, then the Drive moves to Free. Each Drive is billed separately: cancel every Drive you own. Plan refunds only within 48 hours.","routes":[{"channel":"direct_web","label":"Web or desktop app","applies_to":"Descript paid plans (including the EDU/NFP plan), billed per Drive by card","who":"The Drive owner (Drive admins can also configure a Drive's plan details)","method":"self_serve","start_url":"https://web.descript.com","steps":[{"do":"Sign in at web.descript.com or open the desktop app, then open App Settings (Command/Control + comma)","expect":"the Plan tab"},{"do":"If you own several Drives, choose the right one with the Drive picker in the sidebar","expect":null},{"do":"Go to the Plan tab and click Change plan","expect":"the plan picker"},{"do":"To cancel, choose Downgrade to Free (or pick a cheaper paid plan to downgrade instead)","expect":"a required reason for canceling"},{"do":"Select a reason, click Cancel subscription, and follow the prompts","expect":"the cancellation confirmation message"}],"confirm_by":"A cancellation confirmation message; until the cycle ends, the Plan tab shows a pending change you can undo","effective":"The current plan stays active until the end of the billing cycle, then the Drive switches to the Free plan","notice":"Make changes before your next renewal date to avoid another charge","refund":"Plan refunds within 48 hours of the invoice date, Editor seats within 7 days, top-ups never; request one through a support request from the account's email address. No prorated refunds for unused time","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s14","s15","s16","s17","s18","s19"]},{"channel":"direct_web","label":"Through Descript support","applies_to":"Drive owners who want support to process the cancellation or a refund","who":"The Drive owner, writing from the Drive owner's email address","method":"form","start_url":"https://descript.zendesk.com/hc/en-us/requests/new","steps":[{"do":"Submit a request to Descript Support from the Drive owner's email address, asking to cancel (and for a refund if you are inside the refund window)","expect":null},{"do":"If the Drive owner has left your company, work with your IT team to regain access to or reinstate that email first: support only processes cancellations from the Drive owner's address","expect":null}],"confirm_by":null,"effective":null,"notice":"Make changes before your next renewal date to avoid another charge","refund":"Plan refunds within 48 hours of the invoice date, Editor seats within 7 days, top-ups never","fees":null,"source_ids":["s20","s21","s22","s11","s13","s14","s15","s16","s18"]},{"channel":"sales_contract","applies_to":"Descript Enterprise plans","who":"The Enterprise customer's admin, with the assigned Customer Success Manager","method":"contact_sales","start_url":"https://www.descript.com/contact","steps":[{"do":"Contact your assigned Customer Success Manager (Enterprise plans include direct access for account needs) or Descript's sales team to change or end the plan","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s23","s24"]}],"pay_less":[{"type":"downgrade","what":"Pick a cheaper paid plan in the plan picker (Plan tab, Change plan); a downgrade takes effect at the end of the current billing cycle. Legacy plans can't be restored once you leave them","evidence":"documented","source_ids":["s4","s16","s25"]},{"type":"free_plan","what":"Cancelling is the same as moving to the Free plan: existing projects stay accessible. Free lists 60 media minutes a month and 720p video export","evidence":"documented","source_ids":["s3","s26","s27","s28"]},{"type":"seat_reduction","what":"Lower Editor seats or transcription hours: open App Settings, select Edit current plan, change the number and click Save changes (set seats to one to keep only the Drive owner editing). Not possible while a payment is past due","evidence":"documented","source_ids":["s29","s30"]},{"type":"annual_billing","what":"Annual billing saves up to 35% over monthly; switching from monthly to annual takes effect immediately, with a prorated credit","evidence":"documented","source_ids":["s31","s32"]},{"type":"student_or_nonprofit","what":"Students, educators and 501(c)(3) (or equivalent) nonprofits can apply for the EDU/NFP plan: Hobbyist features at a reduced rate","evidence":"documented","source_ids":["s33","s34"]}],"export":[{"data":"Finished compositions (video, audio, GIF, text or subtitle files)","how":"In the editor, click Export in the top-right corner and set the Destination to Local export to save the file to your computer","format":"Video, audio, GIF, text or subtitle files","limits":"The Free plan lists 720p video export, so export full-resolution video before the paid plan ends","source_ids":["s35","s36","s37","s28"]},{"data":"A project backup file (one project at a time)","how":"Open the project, click the ☰ menu in the top-left corner, choose Help & feedback > Debug > Export project backup, pick a destination and click Save","format":".debackup","limits":null,"source_ids":["s38","s39"]}],"after_cancel":{"access_until":"The end of the current billing cycle; then the Drive moves to the Free plan","data_kept":"Projects stay accessible on the Free plan. Unused top-up balance is kept but can't be used on Free, and its 12-month expiry still runs. Deleting the account permanently removes projects, Drives, transcripts and invoices, and Descript deletes data you delete from its servers","you_lose":["Features of your paid plan that the Free plan doesn't include","Use of any remaining top-up balance while on Free","If you delete the account: all projects, compositions and media, every Drive you own, transcripts, invoices and receipts, and any unused plan time"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"Selecting a reason for canceling is required before the Cancel subscription button","tips":["Each Drive has its own separately billed plan: cancel every Drive you own, or charges continue","Cancelling keeps your account and projects; deleting the account is separate, permanent and forfeits unused time without a refund","Ask for any refund first: plans only within 48 hours of the invoice date, Editor seats within 7 days","Leaving a legacy plan is permanent: you can't return to it","A past-due account can't change its plan until the payment issue is resolved","A pending cancellation can be undone from the Plan tab before the cycle ends","Download transcripts and invoices before deleting the account"]},"sources":[{"id":"s1","url":"https://help.descript.com/billing-payments-plans/cancel","title":"Downgrade or cancel a subscription","publisher":"vendor","quote":"Log in at web.descript.com or open the desktop app.","supports":"where the flow starts"},{"id":"s2","url":"https://help.descript.com/billing-payments-plans/cancel","title":"Downgrade or cancel a subscription","publisher":"vendor","quote":"Open App Settings with Command/Control + , (comma)","supports":"opening App Settings"},{"id":"s3","url":"https://help.descript.com/billing-payments-plans/cancel","title":"Downgrade or cancel a subscription","publisher":"vendor","quote":"Canceling your subscription is the same as downgrading to the Free plan.","supports":"cancelling means moving to Free"},{"id":"s4","url":"https://help.descript.com/billing-payments-plans/cancel","title":"Downgrade or cancel a subscription","publisher":"vendor","quote":"Go to the Plan tab and click Change plan.","supports":"the Plan tab step"},{"id":"s5","url":"https://help.descript.com/billing-payments-plans/cancel","title":"Downgrade or cancel a subscription","publisher":"vendor","quote":"If you own multiple Drives, use the Drive picker in the sidebar to select the correct Drive.","supports":"choosing the Drive"},{"id":"s6","url":"https://help.descript.com/billing-payments-plans/cancel","title":"Downgrade or cancel a subscription","publisher":"vendor","quote":"Select the plan you want to switch to. To cancel, choose Downgrade to Free.","supports":"the Downgrade to Free choice"},{"id":"s7","url":"https://help.descript.com/billing-payments-plans/cancel","title":"Downgrade or cancel a subscription","publisher":"vendor","quote":"Select a reason for canceling (required), then click Cancel subscription.","supports":"the required reason and the Cancel subscription button"},{"id":"s8","url":"https://help.descript.com/billing-payments-plans/cancel","title":"Downgrade or cancel a subscription","publisher":"vendor","quote":"Follow the prompts until you see the cancellation confirmation message.","supports":"how to confirm"},{"id":"s9","url":"https://help.descript.com/billing-payments-plans/cancel","title":"Downgrade or cancel a subscription","publisher":"vendor","quote":"You'll stay on your current plan until the end of your billing cycle. After that, your Drive will switch to the Free plan.","supports":"when the cancellation takes effect"},{"id":"s10","url":"https://help.descript.com/billing-payments-plans/cancel","title":"Downgrade or cancel a subscription","publisher":"vendor","quote":"If you change your mind before the billing cycle ends, you can cancel the pending downgrade or cancellation.","supports":"a pending cancellation can be undone"},{"id":"s11","url":"https://help.descript.com/billing-payments-plans/cancel","title":"Downgrade or cancel a subscription","publisher":"vendor","quote":"To avoid unexpected charges, make any changes before your next renewal date.","supports":"cancel before the renewal date"},{"id":"s12","url":"https://help.descript.com/billing-payments-plans/cancel","title":"Downgrade or cancel a subscription","publisher":"vendor","quote":"If you see charges after canceling, check whether you own other Drives or accounts with active subscriptions. Each Drive has its own separately billed plan.","supports":"each Drive is billed separately"},{"id":"s13","url":"https://help.descript.com/billing-payments-plans/refund-policy","title":"Refund policy","publisher":"vendor","quote":"Plan refunds: Available within 48 hours of the invoice date","supports":"the plan refund window"},{"id":"s14","url":"https://help.descript.com/billing-payments-plans/refund-policy","title":"Refund policy","publisher":"vendor","quote":"Editor seat refunds: Available within 7 days of the invoice date","supports":"the Editor seat refund window"},{"id":"s15","url":"https://help.descript.com/billing-payments-plans/refund-policy","title":"Refund policy","publisher":"vendor","quote":"Top-up purchases (additional Media Minutes or AI Credits): Non-refundable","supports":"top-ups aren't refunded"},{"id":"s16","url":"https://help.descript.com/billing-payments-plans/refund-policy","title":"Refund policy","publisher":"vendor","quote":"If canceling your plan, downgrading to a lower tier, or switching from annual to monthly billing, the change takes effect at the end of your current billing cycle.","supports":"cancellations and downgrades apply at the end of the cycle"},{"id":"s17","url":"https://help.descript.com/billing-payments-plans/refund-policy","title":"Refund policy","publisher":"vendor","quote":"Descript doesn't offer prorated refunds for unused time on your billing cycle.","supports":"no prorated refunds"},{"id":"s18","url":"https://help.descript.com/billing-payments-plans/refund-policy","title":"Refund policy","publisher":"vendor","quote":"Submit a request to our Support team from the email associated with your Descript account.","supports":"how to request a refund or cancellation from support (the page links Submit a request to descript.zendesk.com/hc/en-us/requests/new)"},{"id":"s19","url":"https://help.descript.com/team-management/drive-admins","title":"Drive admins","publisher":"vendor","quote":"Admins configure drive-level settings including plan details, drive name, drive logo, and Brand Studio permissions.","supports":"Drive admins configure plan details"},{"id":"s20","url":"https://help.descript.com/billing-payments-plans/cancel","title":"Downgrade or cancel a subscription","publisher":"vendor","quote":"Descript support can only process cancellation requests coming from Drive owner's email address.","supports":"support cancels only for the Drive owner's email"},{"id":"s21","url":"https://help.descript.com/billing-payments-plans/cancel","title":"Downgrade or cancel a subscription","publisher":"vendor","quote":"If the original owner has left your company, we recommend working with your IT team to regain access or reinstate their email.","supports":"when the Drive owner has left"},{"id":"s22","url":"https://help.descript.com/billing-payments-plans/cancel","title":"Downgrade or cancel a subscription","publisher":"vendor","quote":"Contact our support team for help.","supports":"contacting support about a cancellation"},{"id":"s23","url":"https://help.descript.com/billing-payments-plans/enterprise-plan","title":"Enterprise plan","publisher":"vendor","quote":"Enterprise plans include access to a dedicated Customer Success Manager (CSM) who supports onboarding, training, and ongoing account needs.","supports":"Enterprise customers have a CSM for account needs"},{"id":"s24","url":"https://help.descript.com/billing-payments-plans/enterprise-plan","title":"Enterprise plan","publisher":"vendor","quote":"Direct access to your assigned CSM for account and workflow guidance","supports":"contacting the assigned CSM"},{"id":"s25","url":"https://help.descript.com/billing-payments-plans/cancel","title":"Downgrade or cancel a subscription","publisher":"vendor","quote":"Once you leave a legacy plan, you can't return to it — even if you change your mind.","supports":"legacy plans can't be restored"},{"id":"s26","url":"https://help.descript.com/billing-payments-plans/cancel","title":"Downgrade or cancel a subscription","publisher":"vendor","quote":"Your existing projects will remain accessible.","supports":"projects stay after cancelling"},{"id":"s27","url":"https://www.descript.com/pricing","title":"Descript pricing","publisher":"vendor","quote":"60 minutes (1 hr) / month","supports":"the Free plan's media minutes"},{"id":"s28","url":"https://www.descript.com/pricing","title":"Descript pricing","publisher":"vendor","quote":"720p","supports":"the Free plan's export resolution"},{"id":"s29","url":"https://help.descript.com/billing-payments-plans/cancel","title":"Downgrade or cancel a subscription","publisher":"vendor","quote":"Update the number of seats or transcription hours. To limit editing to just the Drive owner, set seats to one.","supports":"reducing seats"},{"id":"s30","url":"https://help.descript.com/billing-payments-plans/cancel","title":"Downgrade or cancel a subscription","publisher":"vendor","quote":"If your account is past due or your last payment failed, you won't be able to adjust your plan until the issue is resolved.","supports":"past-due accounts can't change plans"},{"id":"s31","url":"https://www.descript.com/pricing","title":"Descript pricing","publisher":"vendor","quote":"Saving up to 35% over monthly plan","supports":"the annual billing saving"},{"id":"s32","url":"https://help.descript.com/billing-payments-plans/overview","title":"How billing works in Descript","publisher":"vendor","quote":"Switching from monthly to annual billing takes effect immediately.","supports":"switching to annual billing"},{"id":"s33","url":"https://help.descript.com/billing-payments-plans/nfp-edu","title":"Non-profit and education subscription","publisher":"vendor","quote":"If you're a student, teacher, academic staffer, or a qualifying 501(c)(3) nonprofit, Descript is available at a reduced rate.","supports":"the education and nonprofit discount"},{"id":"s34","url":"https://help.descript.com/billing-payments-plans/nfp-edu","title":"Non-profit and education subscription","publisher":"vendor","quote":"The Non-profit / Education plan includes all features of the Hobbyist plan at a discounted price.","supports":"what the EDU/NFP plan includes"},{"id":"s35","url":"https://help.descript.com/export-and-share/export-and-publishing-overview","title":"Export and publishing overview","publisher":"vendor","quote":"You export a composition by selecting Export in the top right corner of the main editor.","supports":"where exporting starts"},{"id":"s36","url":"https://help.descript.com/export-and-share/export-and-publishing-overview","title":"Export and publishing overview","publisher":"vendor","quote":"Export your content as a video, audio, GIF, text, or subtitle file.","supports":"export formats"},{"id":"s37","url":"https://help.descript.com/export-and-share/export-and-publishing-overview","title":"Export and publishing overview","publisher":"vendor","quote":"Setting the Destination to Local export offers the ability to export a file to your computer.","supports":"saving an export to your computer"},{"id":"s38","url":"https://help.descript.com/working-in-projects/backups","title":"Find and create project backup files","publisher":"vendor","quote":"Click the ☰ menu in the top-left corner, then select Help & feedback > Debug > Export project backup.","supports":"exporting a project backup"},{"id":"s39","url":"https://help.descript.com/working-in-projects/backups","title":"Find and create project backup files","publisher":"vendor","quote":"Choose a destination, name your file (e.g. MyProjectBackup.debackup), then click Save.","supports":"the backup file format"},{"id":"s40","url":"https://help.descript.com/billing-payments-plans/cancel","title":"Downgrade or cancel a subscription","publisher":"vendor","quote":"Descript preserves your remaining top up balance, but you won't be able to use it while on a Free plan.","supports":"top-up balance after cancelling"},{"id":"s41","url":"https://help.descript.com/billing-payments-plans/cancel","title":"Downgrade or cancel a subscription","publisher":"vendor","quote":"Upgrade back to a paid plan to use your available balance. The original 12-month expiration period continues to apply.","supports":"top-ups still expire after 12 months"},{"id":"s42","url":"https://help.descript.com/billing-payments-plans/cancel","title":"Downgrade or cancel a subscription","publisher":"vendor","quote":"You'll still have access to your projects, but any features from your previous plan that aren't included in your new one will no longer be available.","supports":"what you lose on the Free plan"},{"id":"s43","url":"https://help.descript.com/account-and-app-settings/delete-account","title":"Delete your Descript account","publisher":"vendor","quote":"Deleting your account does not cancel your subscription or trigger a refund.","supports":"deleting is not a refund"},{"id":"s44","url":"https://help.descript.com/account-and-app-settings/delete-account","title":"Delete your Descript account","publisher":"vendor","quote":"Any active subscriptions — your plan will be canceled immediately, and unused time will be forfeited.","supports":"deleting forfeits unused plan time"},{"id":"s45","url":"https://help.descript.com/account-and-app-settings/delete-account","title":"Delete your Descript account","publisher":"vendor","quote":"Once deleted, your personal data, projects, and email address will be removed from Descript, and your account will no longer be accessible.","supports":"what account deletion removes"},{"id":"s46","url":"https://help.descript.com/account-and-app-settings/delete-account","title":"Delete your Descript account","publisher":"vendor","quote":"All transcripts. Download transcripts before deleting your account.","supports":"download transcripts first"},{"id":"s47","url":"https://help.descript.com/account-and-app-settings/delete-account","title":"Delete your Descript account","publisher":"vendor","quote":"Invoices and receipts — download them for your records.","supports":"download invoices first"},{"id":"s48","url":"https://help.descript.com/billing-payments-plans/enterprise-plan","title":"Enterprise plan","publisher":"vendor","quote":"If you delete your data from Descript, we permanently delete it from our servers.","supports":"deleted data is permanently removed"},{"id":"s49","url":"https://www.descript.com/terms","title":"Terms of Service","publisher":"vendor","quote":"we will delete all of the User Content that may be stored in connection with the Descript Service.","supports":"content is deleted when access is terminated"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Descript's help center documents no App Store or Google Play billing, so no app-store route is given","Enterprise renewal, notice and fee terms aren't published, and the Terms of Service have no renewal or cancellation clauses","Whether Drive admins (not only the owner) can cancel isn't stated","The delete-account page says both that deleting doesn't cancel your subscription and that active plans are cancelled immediately with unused time forfeited, so cancel first","When a seat reduction lowers the bill isn't stated","What happens to a support-processed cancellation, and when it takes effect, isn't described"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Re-read the cancel and refund articles, pricing and Terms; every quoted fact matched, and the Free plan's 60 minutes and 720p are confirmed as Free plan limits","Support route: start_url was help.descript.com/hc/en-us/requests/new, which opens the help center home page; changed to the Submit a request form the refund page links to (descript.zendesk.com), citing s18"]}},"stackcut":{"vendor_id":"descript","name":"Descript","recipes":[{"id":"replace-descript","title":"Video podcast editing","best_year_one_net":null}]},"page":"https://stackcut.io/cancel/descript","json":"https://stackcut.io/exits/descript.json","evidence":{"packet_revision":"a565d5a89ac43fbd71edc4d51ebfa54f605e15664c6e5c2c794ac888a53cabf8","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"descript--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"descript--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"descript--sales-contract--r3","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"dialpad","name":"Dialpad","category":"communication","website":"https://www.dialpad.com","domains":["dialpad.com"],"summary":"Monthly plans with 10 or fewer licenses (and trials): an admin cancels in Admin Settings, Billing Summary. Annual plans and bigger accounts: email the Customer Success Team 30+ days before the term ends; early exits owe the full annual term. Port numbers out first. Refunds only within 3 days.","routes":[{"channel":"direct_web","label":"Monthly plans, 10 licenses or fewer","applies_to":"Dialpad month-to-month plans with 10 licenses or fewer, and free trials","who":"A Dialpad admin","method":"self_serve","start_url":null,"steps":[{"do":"If you want to keep your numbers, port them out first and wait until your new provider has ported them in","expect":null},{"do":"Go to your Dialpad Admin Settings, select Billing, then Billing Summary","expect":"Billing Summary"},{"do":"Manage your cancellation from the Billing Summary page","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"No refunds, transfers or prorations, and unused calling credits expire on the termination date. Exception: a cancellation within 3 days of the card transaction (monthly or annual) is refunded; 4 or more days into a monthly cycle is not","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8"]},{"channel":"sales_contract","label":"Annual plans or more than 10 licenses","applies_to":"Annual plans, accounts with more than 10 licenses, and contracted (invoiced) plans","who":"An admin, through Dialpad's Customer Success Team","method":"email","start_url":null,"steps":[{"do":"Port out any numbers you want to keep before the account is cancelled","expect":null},{"do":"Email the Customer Success Team at customersuccessteam@dialpad.com to cancel or to give notice of non-renewal, at least 30 days before the end of the current term","expect":null}],"confirm_by":null,"effective":"Non-renewal: service ends at the end of the current term. Ending an annual plan early still leaves all charges for the rest of the term due","notice":"Every term renews automatically for the same length unless you notify Dialpad customer service of non-renewal at least 30 days before it ends (unless your order says otherwise)","refund":"Annual plans don't qualify for a refund, except a cancellation within 3 days of the credit-card transaction; unless otherwise agreed, all fees paid to Dialpad are non-refundable","fees":"Leaving an annual term early: all charges for the rest of the term, including unbilled charges, taxes and any applicable disconnection fee","source_ids":["s9","s10","s34","s11","s33","s12","s6","s13","s5"]},{"channel":"direct_web","label":"Dialpad Meetings","applies_to":"Dialpad Meetings Business accounts: single users, and team admins with five licenses or fewer (six or more: contact the Customer Care Team)","who":"The single user, or the team's admin","method":"self_serve","start_url":null,"steps":[{"do":"From the Dialpad Meetings dashboard, open the Account menu","expect":"Cancel my business plan"},{"do":"Scroll to the bottom of the page and select Cancel my business plan (or Delete my account to delete it)","expect":null},{"do":"Follow the prompts to downgrade or delete your account","expect":null}],"confirm_by":"Once downgraded, you see an option to upgrade back to Dialpad Meetings Business","effective":"After downgrading, Business features stay until the end of the billing cycle; then Dialpad Meetings Free limits apply","notice":null,"refund":null,"fees":null,"source_ids":["s14","s15","s16","s17","s18","s32"]}],"pay_less":[{"type":"seat_reduction","what":"Remove licenses you don't need: Admin Settings, Office, Licenses, Remove Licenses or Remove Add-Ons. Removal happens at the end of the current billing cycle; on contracted plans ask your Customer Success Manager. Dialpad charges for every purchased license, even inactive and unassigned ones","evidence":"documented","source_ids":["s19","s20","s21"]},{"type":"downgrade","what":"Ask Dialpad's Customer Care Team to downgrade your account","evidence":"documented","source_ids":["s22"]},{"type":"free_plan","what":"Dialpad Meetings: downgrade a Business plan to Dialpad Meetings Free; call logs and recordings stay on the account","evidence":"documented","source_ids":["s16","s18"]},{"type":"annual_billing","what":"Annual plans are heavily discounted, but they can't be refunded and must be paid for the full term","evidence":"documented","source_ids":["s12","s11"]}],"export":[{"data":"Call logs (date, time, route and number for each call)","how":"In the admin portal, open Analytics, select the This office filter and a date range, then Export (.csv), Call Logs, Send Report; a download link arrives","format":"CSV","limits":"Admins and users with Analytics permission can export office-wide data; other users export only their own. Availability depends on the plan","source_ids":["s23","s24","s25"]},{"data":"Call recordings","how":"In the Dialpad inbox (Recordings tab) or Conversation History, open the options menu (three vertical dots) next to the call and select Download","format":"MP3","limits":null,"source_ids":["s26","s27"]}],"after_cancel":{"access_until":null,"data_kept":"On termination, all information associated with the account is deleted or destroyed under Dialpad's Privacy Policy. A Dialpad Meetings account downgraded to Free keeps its call logs and recordings","you_lose":["Numbers you haven't ported out: Dialpad says not to cancel until a port-out is complete","Unused calling credits and international calling credits, which expire on the termination date","Account information, which is deleted after termination"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Port numbers out first: get a port-out PIN at dialpad.com/portout, and don't cancel until the new provider has ported the numbers in","Porting a number out does not cancel the Dialpad account","Dialpad's Terms renew every plan's term automatically unless customer service gets notice of non-renewal at least 30 days before the term ends: for an annual plan, contact the Customer Success Team well ahead","Dialpad charges for all purchased licenses, even inactive and unassigned ones: remove licenses you don't need","Dialpad Meetings is cancelled separately, from the Meetings dashboard's Account menu","Refunds only for a cancellation within 3 days of the card charge"]},"sources":[{"id":"s1","url":"https://help.dialpad.com/hc/en-us/articles/54920599156251-Cancel-Your-Dialpad-Account","title":"Cancel Your Dialpad Account","publisher":"vendor","quote":"If you are on a month-to-month plan and have 10 licenses or less, you can manage your cancellation directly in your Dialpad Admin Settings under Billing Summary.","supports":"who can cancel online, and where"},{"id":"s2","url":"https://help.dialpad.com/hc/en-us/articles/54920599156251-Cancel-Your-Dialpad-Account","title":"Cancel Your Dialpad Account","publisher":"vendor","quote":"As long as you are still in your free trial, you can cancel it from the Billing Summary page in your Admin Settings.","supports":"cancelling a free trial"},{"id":"s3","url":"https://help.dialpad.com/docs/view-your-dialpad-billing-summary","title":"View Your Dialpad Billing Summary","publisher":"vendor","quote":"To access your Billing Summary, go to your Dialpad Admin Settings.","supports":"how to reach Billing Summary (then Billing, Billing Summary)"},{"id":"s4","url":"https://help.dialpad.com/hc/en-us/articles/54926238981403-Dialpad-Cancellation-and-Refund-FAQs","title":"Dialpad Cancellation and Refund FAQs","publisher":"vendor","quote":"Upon cancellation of your Account, for any reason, all unused calling credits and international calling credits shall expire on the termination date.","supports":"credits expire on cancellation"},{"id":"s5","url":"https://help.dialpad.com/hc/en-us/articles/54926238981403-Dialpad-Cancellation-and-Refund-FAQs","title":"Dialpad Cancellation and Refund FAQs","publisher":"vendor","quote":"Refunds, transfers or prorations are not available.","supports":"no refunds"},{"id":"s6","url":"https://help.dialpad.com/hc/en-us/articles/54926238981403-Dialpad-Cancellation-and-Refund-FAQs","title":"Dialpad Cancellation and Refund FAQs","publisher":"vendor","quote":"If the cancellation is within 3 days of the transaction date for both monthly and annual billing on the credit card, a refund will be processed.","supports":"the 3-day refund exception"},{"id":"s7","url":"https://help.dialpad.com/hc/en-us/articles/54926238981403-Dialpad-Cancellation-and-Refund-FAQs","title":"Dialpad Cancellation and Refund FAQs","publisher":"vendor","quote":"No, a refund will not be granted if the cancellation happened at 4+ days of your monthly billing cycle.","supports":"no refund after 3 days"},{"id":"s8","url":"https://help.dialpad.com/hc/en-us/articles/54832906456219-Port-Out-Dialpad-Numbers","title":"Port Out Dialpad Numbers","publisher":"vendor","quote":"Do not cancel your Dialpad account until the port out is complete and your new service provider successfully ports in the number(s).","supports":"port numbers out before cancelling"},{"id":"s9","url":"https://help.dialpad.com/hc/en-us/articles/54920599156251-Cancel-Your-Dialpad-Account","title":"Cancel Your Dialpad Account","publisher":"vendor","quote":"If you are on an Annual Plan or manage more than 10 licenses, our Customer Success Team is here to help you with the next steps.","supports":"annual and larger accounts go through the Customer Success Team (customersuccessteam@dialpad.com)"},{"id":"s10","url":"https://www.dialpad.com/legal/","title":"Dialpad Terms of Service","publisher":"vendor","quote":"unless you notify Dialpad customer service of non-renewal at least thirty (30) days before the end of the then current Term.","supports":"the 30-day non-renewal notice"},{"id":"s11","url":"https://www.dialpad.com/legal/","title":"Dialpad Terms of Service","publisher":"vendor","quote":"If you terminate the Services prior to the end of your Annual Term, you are responsible for all charges for any remaining time left on the Annual Term","supports":"annual terms are owed in full"},{"id":"s12","url":"https://help.dialpad.com/hc/en-us/articles/54926238981403-Dialpad-Cancellation-and-Refund-FAQs","title":"Dialpad Cancellation and Refund FAQs","publisher":"vendor","quote":"Our Annual plans are heavily discounted to give you the best possible rate and therefore do not qualify for a refund.","supports":"annual plans aren't refunded, and are discounted"},{"id":"s13","url":"https://www.dialpad.com/legal/","title":"Dialpad Terms of Service","publisher":"vendor","quote":"Unless otherwise agreed, all fees paid to Dialpad are non-refundable.","supports":"fees are non-refundable"},{"id":"s14","url":"https://help.dialpad.com/docs/cancel-a-meetings-account","title":"Cancel a Meetings Account","publisher":"vendor","quote":"From the Dialpad Meetings dashboard, open the Account menu","supports":"where the Meetings cancel starts"},{"id":"s15","url":"https://help.dialpad.com/docs/cancel-a-meetings-account","title":"Cancel a Meetings Account","publisher":"vendor","quote":"Scroll to the bottom of the page and select Cancel my business plan or Delete my account","supports":"the Meetings cancel step"},{"id":"s16","url":"https://help.dialpad.com/docs/cancel-a-meetings-account","title":"Cancel a Meetings Account","publisher":"vendor","quote":"If you downgrade first, you'll maintain Dialpad Meetings Business features until the end of your billing cycle.","supports":"when a Meetings downgrade takes effect"},{"id":"s17","url":"https://help.dialpad.com/docs/cancel-a-meetings-account","title":"Cancel a Meetings Account","publisher":"vendor","quote":"Admins with six licenses or more must contact the Customer Care Team for assistance with cancellation.","supports":"larger Meetings teams contact support"},{"id":"s18","url":"https://help.dialpad.com/docs/cancel-a-meetings-account","title":"Cancel a Meetings Account","publisher":"vendor","quote":"Keep in mind that, once a Dialpad Meetings Business license is downgraded to a free account, all call logs and recordings remain on the account.","supports":"Meetings data kept on the free plan"},{"id":"s19","url":"https://help.dialpad.com/docs/manage-dialpad-license-billing","title":"Manage Dialpad License Billing","publisher":"vendor","quote":"For companies who are not on a contracted (invoiced) plan, Office Admins can schedule license removals from their Admin Settings.","supports":"who can remove licenses"},{"id":"s20","url":"https://help.dialpad.com/docs/manage-dialpad-license-billing","title":"Manage Dialpad License Billing","publisher":"vendor","quote":"Licenses scheduled for removal are removed at the end of the current billing cycle.","supports":"when license removal takes effect"},{"id":"s21","url":"https://help.dialpad.com/docs/manage-dialpad-license-billing","title":"Manage Dialpad License Billing","publisher":"vendor","quote":"Remember, Dialpad charges for all purchased licenses, even if they're inactive and unassigned.","supports":"inactive and unassigned licenses are still charged"},{"id":"s22","url":"https://help.dialpad.com/hc/en-us/articles/54925748191259-Dialpad-Billing-FAQs","title":"Dialpad Billing FAQs","publisher":"vendor","quote":"Of course. Contact our Customer Care Team for assistance.","supports":"downgrading through the Customer Care Team"},{"id":"s23","url":"https://help.dialpad.com/hc/en-us/articles/54911998578459-Export-Guide-Total-Number-of-Calls","title":"Export Guide: Total Number of Calls","publisher":"vendor","quote":"Dialpad admins and users with Analytics permission can export office-wide data.","supports":"who can export call logs"},{"id":"s24","url":"https://help.dialpad.com/hc/en-us/articles/54911998578459-Export-Guide-Total-Number-of-Calls","title":"Export Guide: Total Number of Calls","publisher":"vendor","quote":"You'll receive a download link with a CSV file containing the call logs.","supports":"the export format and delivery"},{"id":"s25","url":"https://help.dialpad.com/hc/en-us/articles/54911998578459-Export-Guide-Total-Number-of-Calls","title":"Export Guide: Total Number of Calls","publisher":"vendor","quote":"Firstly, export your call logs by heading to your admin portal at Dialpad.com then, navigate to the Analytics section","supports":"where the export starts"},{"id":"s26","url":"https://help.dialpad.com/hc/en-us/articles/54748420739739-Record-a-Call","title":"Record a Call","publisher":"vendor","quote":"Call recordings can be downloaded from your Dialpad inbox, and your Conversation History","supports":"where recordings are downloaded"},{"id":"s27","url":"https://help.dialpad.com/hc/en-us/articles/54748420739739-Record-a-Call","title":"Record a Call","publisher":"vendor","quote":"Dialpad will launch your web browser to download the MP3 file.","supports":"the recording format"},{"id":"s28","url":"https://www.dialpad.com/legal/","title":"Dialpad Terms of Service","publisher":"vendor","quote":"Upon termination of your Account, all information associated with your Account will be deleted or destroyed in accordance with Dialpad's Privacy Policy.","supports":"data after termination"},{"id":"s29","url":"https://www.dialpad.com/legal/","title":"Dialpad Terms of Service","publisher":"vendor","quote":"You understand that porting your number out of your Account does not automatically terminate your Dialpad account.","supports":"porting out doesn't cancel"},{"id":"s30","url":"https://help.dialpad.com/hc/en-us/articles/54832906456219-Port-Out-Dialpad-Numbers","title":"Port Out Dialpad Numbers","publisher":"vendor","quote":"To port out a Dialpad number, head to dialpad.com/portout","supports":"where to get a port-out PIN"},{"id":"s31","url":"https://www.dialpad.com/legal/","title":"Dialpad Terms of Service","publisher":"vendor","quote":"For subscribers of monthly Services, you may cancel or terminate your use of the Services with or without cause at any time by contacting Dialpad customer service","supports":"monthly plans can be cancelled any time"},{"id":"s32","url":"https://help.dialpad.com/docs/cancel-a-meetings-account","title":"Cancel a Meetings Account","publisher":"vendor","quote":"Once you've downgraded, you'll see an option to easily upgrade back to Dialpad Meetings Business.","supports":"what confirms a Meetings downgrade"},{"id":"s33","url":"https://www.dialpad.com/legal/","title":"Dialpad Terms of Service","publisher":"vendor","quote":"including, without limitation, outstanding charges, unbilled charges, taxes, and fees, including any applicable disconnection fee","supports":"what leaving an annual term early costs"},{"id":"s34","url":"https://www.dialpad.com/legal/","title":"Dialpad Terms of Service","publisher":"vendor","quote":"The Term for all Services will renew automatically for successive Terms of the same length without further action by or notice to you","supports":"every plan's term renews automatically"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["The Billing Summary cancel button, its confirmation screens and when service ends after a monthly cancellation are not documented","The Terms' 30-day non-renewal notice is written for every plan, while the help center lets monthly plans cancel at any time in Billing Summary; how the two fit for monthly plans isn't explained","How long account data is kept after termination isn't stated; the Terms defer to Dialpad's Privacy Policy","No app-store or reseller billing is documented in Dialpad's help"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked the cancel article, refund FAQs, Billing Summary, Meetings, port-out and license pages and the Terms: steps, who can cancel, the Customer Success email, the 30-day notice and the 3-day refund are confirmed","Annual route: added the 3-day card refund, which the FAQ applies to annual billing too (s6), and the disconnection fee and other charges the Terms list for leaving early (s33)","Fixed a truncated quote: Dialpad charges for licenses even if they're inactive and unassigned (s21)","Meetings: sourced the upgrade-back option that confirms a downgrade (s32)","Export: re-read the call-log export guide and call-recording article; CSV call logs and MP3 recordings are confirmed","The Terms renew every plan's term unless notice is given 30 days ahead (s34): tip reworded, and the mismatch with monthly self-serve cancelling noted"]}},"page":"https://stackcut.io/cancel/dialpad","json":"https://stackcut.io/exits/dialpad.json","evidence":{"packet_revision":"1a8c29de0204c84006b1a0f29c201a3a74e2525fdc7d738c0328cc94bb03b068","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"dialpad--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"dialpad--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"dialpad--direct-web--r3","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"didit","name":"Didit","category":"security_privacy","website":"https://didit.me","domains":["didit.me","business.didit.me","docs.didit.me","help.didit.me"],"summary":"Didit bills pay-as-you-go from prepaid credits with no contract or minimum, so there is no subscription to cancel. Closing the account is not a self-serve step: email hello@didit.me. Unused credits are forfeited when you close, and purchases are non-refundable.","routes":[{"channel":"direct_web","label":"Pay-as-you-go credits","applies_to":"Pay-as-you-go accounts that buy prepaid credits in the Business Console (no contract, no minimum)","who":"The account holder for the organization","method":"email","start_url":"https://didit.me/support","steps":[{"do":"Before closing, download what you need: the PDF for a session (Verifications, then Download PDF), or a CSV export from the Verifications list","expect":null},{"do":"Open Settings > Billing in the Business Console and download the invoice for each top-up","expect":null},{"do":"Email hello@didit.me, give your organization name, and ask to close the account","expect":null}],"confirm_by":"A reply by email from Didit; no closure page or confirmation screen is documented","effective":"Immediately when the agreement ends: all licenses and rights end, and unused credits are forfeited","notice":null,"refund":"Credit purchases are non-refundable. Unused purchased credits are refunded, by bank transfer within 30 days, only in the cases the Terms list, such as closing for Didit's uncured material breach or insolvency","fees":null,"source_ids":["s1","s7","s8","s9","s10","s15","s16","s17","s21","s22","s23","s28","s29","s25"]},{"channel":"sales_contract","label":"Enterprise order form","applies_to":"Annual or enterprise contracts signed under an Order Form, with committed-volume pricing","who":"An authorized representative of the client","method":"email","start_url":"https://didit.me/terms/business","steps":[{"do":"Read the Order Form for its term, renewal and notice rules, and the notice address it names","expect":null},{"do":"Send written notice that you are ending the agreement by email to legal@didit.me or the notice address in the Order Form, and ask for confirmation of receipt","expect":null}],"confirm_by":"Confirmation of receipt on the notice email; the Terms count email notice as delivered with that confirmation","effective":"When the agreement ends, all licenses and rights end immediately; the Order Form's term and end date aren't public","notice":null,"refund":"Payments are final and credits non-refundable unless the agreement or an Order Form says otherwise; unused credits are refunded only in the cases the Terms list","fees":null,"source_ids":["s5","s7","s8","s9","s10","s11","s22","s24"]}],"pay_less":[{"type":"free_plan","what":"Permanent free tier: no card, no trial expiry","evidence":"documented","source_ids":["s3"]},{"type":"discount_program","what":"Volume discounts apply automatically to pay-as-you-go module prices","evidence":"documented","source_ids":["s4"]},{"type":"annual_billing","what":"Enterprise annual contracts with committed-volume pricing, arranged through sales","evidence":"documented","source_ids":["s5"]}],"export":[{"data":"Verification reports","how":"Open a session in Verifications and click Download PDF; for one user's history, open the user's detail page and choose Actions, then Download PDF; for many sessions, use the CSV export from the Verifications list","format":"PDF or CSV","limits":"A user-history PDF is capped at the 20 most recent qualifying sessions; sessions still In Progress or Not Started have no report yet","source_ids":["s27","s28","s29","s31","s32"]},{"data":"Invoices for each top-up","how":"Open Settings > Billing in the Business Console and download the invoice for each top-up","format":null,"limits":null,"source_ids":["s16","s17"]}],"after_cancel":{"access_until":"The end of the agreement: on termination all licenses and rights end immediately","data_kept":"Verification data follows the retention you set per application (App Settings, then Data retention: 1 month to 10 years, or unlimited); the Terms' default is indefinite. On termination Didit deletes or returns personal data, at your choice","you_lose":["Unused purchased credits, which are forfeited when you close the account","Access to the console and API once the agreement ends","The team, balance and history, if support deletes the whole organization","Deleted sessions, which can't be restored"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["There is no self-serve way to delete an application, including a sandbox one; closing the account isn't self-serve either, so use email","Credits don't expire while the agreement is in effect, but closing the account forfeits them: spend or plan around the balance first","A zero balance pauses new paid checks, but the console and historical results stay accessible","Ongoing AML Monitoring renews; the pricing page says 'Turn monitoring off any time to stop the renewal.'","Formal notices under the Terms go to legal@didit.me; billing and account requests go to hello@didit.me"]},"sources":[{"id":"s1","url":"https://didit.me/pricing","title":"Didit pricing","publisher":"vendor","quote":"Pay-as-you-go has zero monthly minimum, zero seat fees, zero contract.","supports":"pay-as-you-go has no contract or minimum"},{"id":"s2","url":"https://didit.me/pricing","title":"Didit pricing","publisher":"vendor","quote":"Turn monitoring off any time to stop the renewal.","supports":"the monitoring renewal can be stopped"},{"id":"s3","url":"https://didit.me/pricing","title":"Didit pricing","publisher":"vendor","quote":"No credit card to start, no trial expiry, the free tier is permanent.","supports":"the free tier"},{"id":"s4","url":"https://didit.me/pricing","title":"Didit pricing","publisher":"vendor","quote":"Then pay only when a module runs, with volume discounts applied automatically.","supports":"volume discounts"},{"id":"s5","url":"https://didit.me/pricing","title":"Didit pricing","publisher":"vendor","quote":"Annual contracts, committed-volume pricing.","supports":"enterprise annual contracts"},{"id":"s6","url":"https://didit.me/pricing","title":"Didit pricing","publisher":"vendor","quote":"If the balance reaches zero, new paid checks pause; the console and historical results remain accessible.","supports":"what a zero balance does"},{"id":"s7","url":"https://didit.me/terms/business","title":"Terms for Business","publisher":"vendor","quote":"The Client may close its account and terminate this Agreement at any time.","supports":"the client can close the account at any time"},{"id":"s8","url":"https://didit.me/terms/business","title":"Terms for Business","publisher":"vendor","quote":"which will result in the forfeiture of unused Credits","supports":"unused credits are forfeited on closing"},{"id":"s9","url":"https://didit.me/terms/business","title":"Terms for Business","publisher":"vendor","quote":"All payments are final, and purchased Credits are non-refundable, unless expressly stated otherwise in this Agreement or an Order Form.","supports":"purchases are non-refundable unless the agreement or an Order Form says otherwise"},{"id":"s10","url":"https://didit.me/terms/business","title":"Terms for Business","publisher":"vendor","quote":"Any refund equals only the amounts actually paid to and retained by Didit for unused purchased Credits","supports":"what a refund covers"},{"id":"s11","url":"https://didit.me/terms/business","title":"Terms for Business","publisher":"vendor","quote":"sent by email to the notice addresses specified in Section 1 or in the Order Form (with confirmation of receipt).","supports":"how notice must be sent"},{"id":"s12","url":"https://didit.me/terms/business","title":"Terms for Business","publisher":"vendor","quote":"the default retention period for Personal Data processed in verification flows is indefinite","supports":"the default data retention"},{"id":"s13","url":"https://didit.me/terms/business","title":"Terms for Business","publisher":"vendor","quote":"may configure any period between 30 days and 10 years","supports":"the retention period the client can set"},{"id":"s14","url":"https://didit.me/terms/business","title":"Terms for Business","publisher":"vendor","quote":"On termination, Didit will, at the Client's choice, delete or return Personal Data","supports":"what happens to personal data on termination"},{"id":"s15","url":"https://didit.me/support","title":"Didit support","publisher":"vendor","quote":"For anything the team needs to handle (billing, contracts, account access, or data requests), email hello@didit.me.","supports":"email is the route for billing and contract requests"},{"id":"s16","url":"https://help.didit.me/billing-credits/top-ups-invoices-and-payments","title":"Top-ups, invoices and payments","publisher":"vendor","quote":"Every top-up is listed with its invoice to download.","supports":"invoices can be downloaded"},{"id":"s17","url":"https://help.didit.me/billing-credits/top-ups-invoices-and-payments","title":"Top-ups, invoices and payments","publisher":"vendor","quote":"turn on auto-refill in Settings > Billing","supports":"where billing settings are"},{"id":"s18","url":"https://help.didit.me/account-organization/organizations-and-applications","title":"Organizations, applications and environments","publisher":"vendor","quote":"Support can delete the entire organization so you can create a fresh one","supports":"only support deletes an organization"},{"id":"s19","url":"https://help.didit.me/account-organization/organizations-and-applications","title":"Organizations, applications and environments","publisher":"vendor","quote":"a last resort, since it takes the team, balance and history with it.","supports":"what deleting the organization takes with it"},{"id":"s20","url":"https://help.didit.me/account-organization/organizations-and-applications","title":"Organizations, applications and environments","publisher":"vendor","quote":"There is no self-serve way to delete an application today - including a sandbox one","supports":"applications cannot be deleted self-serve"},{"id":"s21","url":"https://didit.me/terms/business","title":"Terms for Business","publisher":"vendor","quote":"Credits purchased by the Client do not expire and can be used as long as the Agreement is in effect.","supports":"credits don't expire while the agreement runs"},{"id":"s22","url":"https://didit.me/terms/business","title":"Terms for Business","publisher":"vendor","quote":"All licenses and rights granted to the Client under this Agreement shall immediately cease.","supports":"what ends on termination"},{"id":"s23","url":"https://didit.me/terms/business","title":"Terms for Business","publisher":"vendor","quote":"is paid by bank transfer within thirty (30) days, and is a return of prepayment, not damages.","supports":"how a refund is paid"},{"id":"s24","url":"https://didit.me/terms/business","title":"Terms for Business","publisher":"vendor","quote":"All formal notices and communications related to this Agreement must be addressed to legal@didit.me","supports":"the formal notice address"},{"id":"s25","url":"https://didit.me/terms/business","title":"Terms for Business","publisher":"vendor","quote":"except where the Client terminates (i) for Didit's uncured material breach or insolvency under Section 15.2","supports":"when unused credits are not forfeited"},{"id":"s26","url":"https://help.didit.me/data-privacy/delete-verification-data","title":"Deleting sessions and personal data","publisher":"vendor","quote":"There is no way to restore a deleted session.","supports":"deleting sessions is permanent"},{"id":"s27","url":"https://help.didit.me/data-privacy/delete-verification-data","title":"Deleting sessions and personal data","publisher":"vendor","quote":"Export anything you need - a decision PDF, a CSV row - before you delete.","supports":"export before deleting"},{"id":"s28","url":"https://help.didit.me/verification-sessions/download-verification-report","title":"Downloading a verification report","publisher":"vendor","quote":"Open any session in Verifications and click Download PDF","supports":"session PDF download"},{"id":"s29","url":"https://help.didit.me/verification-sessions/download-verification-report","title":"Downloading a verification report","publisher":"vendor","quote":"use the CSV export from the Verifications list","supports":"CSV export of sessions"},{"id":"s30","url":"https://help.didit.me/data-privacy/delete-verification-data","title":"Deleting sessions and personal data","publisher":"vendor","quote":"anywhere from 1 month to 10 years, or unlimited","supports":"the retention range in the console"},{"id":"s31","url":"https://help.didit.me/verification-sessions/download-verification-report","title":"Downloading a verification report","publisher":"vendor","quote":"it's capped at the 20 most recent","supports":"the user-history PDF limit"},{"id":"s32","url":"https://help.didit.me/verification-sessions/download-verification-report","title":"Downloading a verification report","publisher":"vendor","quote":"If the download fails on a session that is still In Progress or Not Started, that's why - there is no decision to report yet.","supports":"undecided sessions have no report"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Didit's help pages don't describe closing an account; the Terms let the client close it at any time, and the support page sends billing and account-access requests to email","The help pages don't say how to turn auto-refill off","The public pages don't say how to remove a saved card or bank account","Enterprise Order Forms aren't public, so their term, renewal and notice rules are unconfirmed; the public Terms give no notice period for the client"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Re-checked both routes against Didit's Terms for Business, support page, pricing page and help center: email closing, forfeiture of unused credits, non-refundable purchases and email notice with confirmation of receipt are confirmed","Effective date: the Terms say all licenses and rights end immediately on termination; added this, and that refunds in the listed cases are paid by bank transfer within 30 days","Enterprise route: added the formal notice address the Terms name (legal@didit.me)","Export: added verification report PDFs and CSV exports from the Verifications list, which the help center documents","Resolved the credits question: credits don't expire while the agreement runs, and closing the account forfeits them; added retention settings from the help center and that deleted sessions can't be restored"]}},"page":"https://stackcut.io/cancel/didit","json":"https://stackcut.io/exits/didit.json","evidence":{"packet_revision":"8a66887789d8084d68ae7d63ceb062a548046551d4fed81f5bfa463c3d61c9ab","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"didit--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"didit--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"digisigner","name":"DigiSigner","category":"productivity","website":"https://www.digisigner.com","domains":["digisigner.com","support.digisigner.com"],"summary":"Stop auto-renewal in 2Checkout's MyAccount (sign in with your billing email or last order number), or email contact@digisigner.com and DigiSigner will do it. Cancel before the monthly or annual renewal. No refunds on cancellation. Your data stays accessible for 15 days after termination, so bulk-download documents first.","routes":[{"channel":"reseller_or_partner","label":"Billed through 2Checkout","applies_to":"Pro and Team subscriptions. DigiSigner's help says 2Checkout processes its payments and manages its subscriptions","who":"Anyone with the billing email address used at purchase, or the last order number","method":"self_serve","start_url":"https://secure.2checkout.com/myaccount/","steps":[{"do":"Go to 2Checkout's MyAccount","expect":null},{"do":"Enter the email address used in your billing information at purchase, or your last order number","expect":null},{"do":"Click Send access link","expect":"You will immediately receive an email with a link that will log you straight into the 2Checkout Customer Area."},{"do":"Open the email and use its link to log in to the 2Checkout Customer Area","expect":null},{"do":"Click My Products, then Stop automatic subscription renewal","expect":null},{"do":"Select a reason from the dropdown and click Stop auto-renewal","expect":null}],"confirm_by":null,"effective":"Your DigiSigner account stays active until your subscription expires at the end of the billing cycle","notice":"Stop auto-renewal before the next renewal. The terms say you must cancel before it renews each month or year","refund":"Refunds are not issued on monthly or annual fees due to cancellation, and no credits are given for partly used periods","fees":null,"source_ids":["h1","h2","h3","h4","h5","h6","h7","h8","h9","p2","p3","t3","t4","t5","t6"]},{"channel":"direct_web","label":"Email DigiSigner","applies_to":"Any paid plan. The pricing page says you can change your plan or cancel by emailing DigiSigner, and the terms say a Pro Account (an upgraded account) can be cancelled by talking to a representative","who":"The account holder","method":"email","start_url":null,"steps":[{"do":"Email contact@digisigner.com and ask DigiSigner to cancel your subscription (the contact page also lists the phone number (714) 844-5233)","expect":null},{"do":"Do this before the subscription renews: the terms say you must cancel before it renews each month or year","expect":null}],"confirm_by":null,"effective":"The terms say cancelling a Pro Account takes effect immediately","notice":"Cancel before it renews. The terms say you must cancel your Pro Account before it renews each month or year","refund":"Refunds are not issued on monthly or annual fees due to cancellation, and no credits are given for partly used periods","fees":null,"source_ids":["p5","p7","t1","t2","t3","t5","t6","t10","c1","c2"]}],"pay_less":[{"type":"annual_billing","what":"Pro and Team are priced per month when paid annually; the pricing page has a monthly/annual switch","evidence":"documented","source_ids":["p1"]},{"type":"downgrade","what":"Move from Team (up to 5 senders) to Pro (1 sender): the pricing page says you can always change your plan, in 2Checkout or by email","evidence":"documented","source_ids":["p5","p7","p8","p9"]},{"type":"free_plan","what":"The terms say DigiSigner offers a free account option and can change or end free accounts at any time. The pricing page doesn't list a free plan or its limits","evidence":"documented","source_ids":["t11","t9"]}],"export":[{"data":"Your documents (filter to signed documents if you like)","how":"Sign in, set the list to show 100 documents per page, tick the select-all box at the top, and click Download. Repeat on each page","format":null,"limits":"100 documents per download, one page at a time","source_ids":["e1","e2"]},{"data":"Invoices","how":"Sign in to 2Checkout's MyAccount with your billing email or last order number; invoices are in Order details on the myAccount tab","format":null,"limits":null,"source_ids":["e3"]}],"after_cancel":{"access_until":"For a 2Checkout subscription, the end of the billing cycle. For a Pro Account cancelled with a representative, the terms say cancellation takes effect immediately","data_kept":"DigiSigner allows access to your data for 15 days after termination. The terms also let it delete some or all of your data at its discretion","you_lose":["Access to your data after the 15-day window","Any data DigiSigner decides to delete at its discretion"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["If 2Checkout bills you, stop auto-renewal in its MyAccount; the help article says your DigiSigner account stays active until the end of the billing cycle","You can also email contact@digisigner.com to cancel or change plans; the terms say a Pro Account cancelled with a representative ends immediately","Bulk-download your documents before cancelling: the terms make you responsible for protecting your data, and access lasts 15 days after termination","The pricing page lists a 14-day free trial for Pro and Team","No refunds on cancellation, and no credits for partly used periods"]},"sources":[{"id":"p1","url":"https://www.digisigner.com/pricing/","title":"DigiSigner Pricing","publisher":"vendor","quote":"per month when paid annually","supports":"Pro and Team are priced per month on annual billing"},{"id":"p2","url":"https://www.digisigner.com/pricing/","title":"DigiSigner Pricing","publisher":"vendor","quote":"Yes, we will automatically renew it unless you request otherwise.","supports":"plans renew automatically"},{"id":"p3","url":"https://www.digisigner.com/pricing/","title":"DigiSigner Pricing","publisher":"vendor","quote":"All you have to do is log in via our partner 2Checkout, and you will be all set in only a few seconds.","supports":"2Checkout is the partner for managing the subscription"},{"id":"p5","url":"https://www.digisigner.com/pricing/","title":"DigiSigner Pricing","publisher":"vendor","quote":"You can always change your plan or cancel your account","supports":"plan changes and cancelling are possible"},{"id":"p6","url":"https://www.digisigner.com/pricing/","title":"DigiSigner Pricing","publisher":"vendor","quote":"14-day free trial","supports":"the free trial"},{"id":"t1","url":"https://www.digisigner.com/terms-privacy/","title":"DigiSigner Terms and Privacy","publisher":"vendor","quote":"You may cancel your Pro Account at any time, and cancellation will be effective immediately.","supports":"cancellation is effective immediately"},{"id":"t2","url":"https://www.digisigner.com/terms-privacy/","title":"DigiSigner Terms and Privacy","publisher":"vendor","quote":"If you wish to cancel your Pro Account you may do so by talking to a representative.","supports":"cancelling by talking to a representative"},{"id":"t3","url":"https://www.digisigner.com/terms-privacy/","title":"DigiSigner Terms and Privacy","publisher":"vendor","quote":"Refunds will not be issued on monthly or annual fees due to cancellation.","supports":"no refunds on cancellation"},{"id":"t4","url":"https://www.digisigner.com/terms-privacy/","title":"DigiSigner Terms and Privacy","publisher":"vendor","quote":"All fees and charges are non-cancelable and non-refundable","supports":"fees are non-cancelable and non-refundable"},{"id":"t5","url":"https://www.digisigner.com/terms-privacy/","title":"DigiSigner Terms and Privacy","publisher":"vendor","quote":"no credits will be given for partially used periods","supports":"no credits for partly used periods"},{"id":"t6","url":"https://www.digisigner.com/terms-privacy/","title":"DigiSigner Terms and Privacy","publisher":"vendor","quote":"You must cancel your Pro Account before it renews each month or year","supports":"the cancel-before-renewal rule"},{"id":"t7","url":"https://www.digisigner.com/terms-privacy/","title":"DigiSigner Terms and Privacy","publisher":"vendor","quote":"DigiSigner will allow access to your data for a period of 15 days after termination","supports":"data access after termination"},{"id":"t8","url":"https://www.digisigner.com/terms-privacy/","title":"DigiSigner Terms and Privacy","publisher":"vendor","quote":"reserves the right to use our discretion to delete some or all of your data","supports":"deletion at DigiSigner's discretion"},{"id":"t9","url":"https://www.digisigner.com/terms-privacy/","title":"DigiSigner Terms and Privacy","publisher":"vendor","quote":"DigiSigner reserves the right to change the free account structure or terminate free accounts at any time.","supports":"free accounts can change or end"},{"id":"t10","url":"https://www.digisigner.com/terms-privacy/","title":"DigiSigner Terms and Privacy","publisher":"vendor","quote":"DigiSigner will automatically bill you by credit card or otherwise if agreed upon","supports":"billing by card"},{"id":"c1","url":"https://www.digisigner.com/contact/","title":"DigiSigner Contact","publisher":"vendor","quote":"(714) 844-5233","supports":"the phone number listed for DigiSigner"},{"id":"h1","url":"https://support.digisigner.com/hc/en-us/articles/360017066459-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Go to 2Checkout's MyAccount.","supports":"the first step"},{"id":"h2","url":"https://support.digisigner.com/hc/en-us/articles/360017066459-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Enter the email address you entered as part of your billing information when you purchased your subscription","supports":"who can start the cancel flow"},{"id":"h3","url":"https://support.digisigner.com/hc/en-us/articles/360017066459-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Click on the Send access link button.","supports":"the access link step"},{"id":"h4","url":"https://support.digisigner.com/hc/en-us/articles/360017066459-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"You will immediately receive an email with a link that will log you straight into the 2Checkout Customer Area.","supports":"the email login link"},{"id":"h5","url":"https://support.digisigner.com/hc/en-us/articles/360017066459-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Click on My Products and then on Stop automatic subscription renewal.","supports":"the stop-renewal menu"},{"id":"h6","url":"https://support.digisigner.com/hc/en-us/articles/360017066459-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Select a reason from the dropdown and click on Stop auto-renewal.","supports":"the final step"},{"id":"h7","url":"https://support.digisigner.com/hc/en-us/articles/360017066459-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"You can stop auto-renewal for your subscription in the MyAccount area of our partner 2Checkout","supports":"where to stop auto-renewal"},{"id":"h8","url":"https://support.digisigner.com/hc/en-us/articles/360017066459-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"which supports us by processing your payments and management of your subscriptions","supports":"2Checkout processes the payments and manages the subscription"},{"id":"h9","url":"https://support.digisigner.com/hc/en-us/articles/360017066459-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Your DigiSigner account will stay active until your subscription expires at the end of the billing cycle.","supports":"access until the end of the billing cycle"},{"id":"p7","url":"https://www.digisigner.com/pricing/","title":"DigiSigner Pricing","publisher":"vendor","quote":"Or drop us a quick email and we will do that for you.","supports":"DigiSigner changes or cancels your plan by email"},{"id":"p8","url":"https://www.digisigner.com/pricing/","title":"DigiSigner Pricing","publisher":"vendor","quote":"up to 5 Senders","supports":"Team plan senders"},{"id":"p9","url":"https://www.digisigner.com/pricing/","title":"DigiSigner Pricing","publisher":"vendor","quote":"1 Sender","supports":"Pro plan senders"},{"id":"c2","url":"https://www.digisigner.com/contact/","title":"DigiSigner Contact","publisher":"vendor","quote":"contact@digisigner.com","supports":"the support email address"},{"id":"t11","url":"https://www.digisigner.com/terms-privacy/","title":"DigiSigner Terms and Privacy","publisher":"vendor","quote":"DigiSigner offers a free account option.","supports":"a free account exists"},{"id":"t12","url":"https://www.digisigner.com/terms-privacy/","title":"DigiSigner Terms and Privacy","publisher":"vendor","quote":"You are responsible for maintaining and protecting your data in DigiSigner","supports":"you must protect your own data"},{"id":"e1","url":"https://support.digisigner.com/hc/en-us/articles/28948450726684-How-to-bulk-download-your-documents","title":"How to bulk download your documents?","publisher":"vendor","quote":"Select the option at the bottom of the page to display 100 documents per page.","supports":"100 documents per page"},{"id":"e2","url":"https://support.digisigner.com/hc/en-us/articles/28948450726684-How-to-bulk-download-your-documents","title":"How to bulk download your documents?","publisher":"vendor","quote":"Use the \"Download\" option at the top of the page to download the selected 100 documents.","supports":"the Download step"},{"id":"e3","url":"https://support.digisigner.com/hc/en-us/articles/360017102979-Where-can-I-download-my-invoices","title":"Where can I download my invoices?","publisher":"vendor","quote":"You will find your invoices in the section Order details of the tab myAccount","supports":"where invoices are"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["DigiSigner's public pages don't show the monthly (non-annual) prices for Pro and Team","The two cancel paths give different end dates: the terms say a Pro Account cancelled with a representative ends immediately, while the help article says a 2Checkout subscription stays active until the billing cycle ends","No confirmation email or status is documented for either cancel route","The format of bulk-downloaded documents isn't stated in DigiSigner's help"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Added the email route: the pricing page says to email contact@digisigner.com and DigiSigner will change or cancel your plan; it replaces the phone-only representative route","Set the 2Checkout route to start at 2Checkout's MyAccount, which DigiSigner's help links","Corrected the free plan: the 'free to sign' line is about the people you send documents to; the terms do say a free account option exists","Added a downgrade from Team to Pro, and exports for documents (bulk download) and invoices from DigiSigner's help","Rewrote the not-confirmed notes for readers and dropped ones the review resolved (Team plans, document export)","The help-center quotes were confirmed by reading DigiSigner's help articles directly"]}},"page":"https://stackcut.io/cancel/digisigner","json":"https://stackcut.io/exits/digisigner.json","evidence":{"packet_revision":"971378ff59eec37da05f51acb8256a714431c8c4c4249e52e56e3e2c8b2001d4","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"digisigner--reseller-or-partner--r1","channel":"reseller_or_partner","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"digisigner--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"digitalocean","name":"DigitalOcean","category":"developer_tools","website":"https://www.digitalocean.com","domains":["digitalocean.com"],"summary":"Billing is usage-based: destroy resources you no longer need (a powered-off Droplet still bills), or stop all billing by deactivating in My Account, Deactivate account. The final balance is still charged. Gotcha: snapshots bill monthly by size, backups and snapshots can't be downloaded, and there are no refunds.","routes":[{"channel":"direct_web","label":"Deactivate the account","applies_to":"A DigitalOcean account and the teams it belongs to, billed to a card or other payment method on the team","who":"The account holder; if you are the sole owner of a team with other members, delete that team or assign a different owner first","method":"self_serve","start_url":"https://cloud.digitalocean.com","steps":[{"do":"Copy off anything you want to keep: backups and snapshots can't be downloaded, and DigitalOcean deletes content when the account closes","expect":null},{"do":"If you're the sole owner of a team that has other members, assign a different owner or delete the team; deleting a team means first destroying its Droplets, Spaces buckets, Managed Databases and Kubernetes clusters","expect":null},{"do":"In the Control Panel, click the profile icon in the top right corner, then My Account","expect":"the Deactivate account section"},{"do":"Scroll to Deactivate account, click Deactivate, then click Deactivate Account","expect":"Before You Deactivate, if you are still the sole owner of a team with other members"},{"do":"If Before You Deactivate appears, complete the listed steps and click Refresh to see your progress, then deactivate. Tick Purge all of my account data only if you want the account removed for good","expect":"the account reactivation page (or the login page, if you purged your data)"}],"confirm_by":"You land on the account reactivation page, or on the login page if you purged your data","effective":"Deactivating stops billing and blocks new resources. You leave teams that have other owners; a team where you are the only member is deleted","notice":null,"refund":"None: DigitalOcean doesn't offer refunds, and all fees paid are non-refundable. Contact support if there are extenuating circumstances","fees":"Fees still owed at termination are due immediately: each team's final balance is charged to its payment method, and the unpaid remainder of any committed-usage or reserved-capacity commitment is due as of the cancellation date","source_ids":["s1","s2","s3","s4","s5","s6","s8","s9","s10","s11","s13","s26","s27","s28","s30","s31","s32","s34","s29","s42","s43"]},{"channel":"direct_web","label":"Delete a team","applies_to":"A team you own (its own billing and payment method), when you want to keep your account","who":"A team owner","method":"self_serve","start_url":"https://cloud.digitalocean.com","steps":[{"do":"Destroy all Droplets, Spaces buckets, Managed Databases and Kubernetes clusters on the team","expect":null},{"do":"Click the account drop-down in the top right of the control panel, click Switch Teams and pick the team","expect":null},{"do":"Click Settings in the left menu, then Edit Information","expect":"the Edit Team Profile window"},{"do":"Click Delete team, then confirm by clicking Yes, Permanently Delete","expect":null}],"confirm_by":"Billers and owners on the team receive the receipt for the final charge","effective":"The team is deleted at once, and its remaining resources (apps, volumes, registries, snapshots, domains, reserved IPs, load balancers and more) are destroyed. Members' own accounts are not deactivated","notice":null,"refund":"None: DigitalOcean doesn't offer refunds","fees":"The team's payment method is charged for its final balance","source_ids":["s12","s13","s14","s15","s16","s17","s18","s19","s26"]},{"channel":"direct_web","label":"Stop usage charges, keep the account","applies_to":"Accounts or teams you keep open but want to stop paying for","who":"The account holder or team owner","method":"self_serve","start_url":"https://cloud.digitalocean.com","steps":[{"do":"Destroy each Droplet you no longer need: powering it off does not stop billing","expect":null},{"do":"Delete the snapshots you don't need: they are billed by size every month while they exist","expect":null},{"do":"Delete the other paid resources too, such as databases, Spaces buckets, Kubernetes clusters and apps","expect":null},{"do":"Expect one more invoice: usage so far is charged on the first day of the next month","expect":null}],"confirm_by":null,"effective":"Billing for a resource ends when it is destroyed; usage up to then is invoiced on the first day of the next month, or earlier if the balance reaches your tier's auto-charge amount","notice":null,"refund":"None: DigitalOcean doesn't offer refunds","fees":null,"source_ids":["s20","s21","s22","s23","s24","s25","s26"]}],"pay_less":[{"type":"free_plan","what":"App Platform hosts up to three static-site-only apps free, each with 1 GiB of outbound data","evidence":"documented","source_ids":["s37","s38"]},{"type":"discount_program","what":"DigitalOcean Startups: credits (the amount varies by partner) and 15 months of free Standard support for startups that have raised $10m or less and have a company website and email","evidence":"documented","source_ids":["s39","s40","s41"]}],"export":[{"data":"Files and data on your Droplets","how":"Copy what you need off each Droplet yourself before destroying it or closing the account. To keep a Droplet image on DigitalOcean instead, power it down and take a snapshot, or convert backups into snapshots","format":null,"limits":"Backups and snapshots can't be downloaded. Weekly backups are kept four weeks and daily backups seven days; snapshots are kept until deleted and are billed by size","source_ids":["s33","s34","s35","s36","s24"]}],"after_cancel":{"access_until":"Destroyed resources stop at once; deactivating stops billing and the creation of new resources","data_kept":"Without a purge, a deactivated account can be reactivated later with its history and resource limits. Purging deletes the account's email and billing information permanently. The Terms say DigitalOcean deletes your content on termination under its account closure practices and needn't make it available after closure","you_lose":["Destroyed Droplets, databases, Spaces buckets and clusters, and the data on them","Everything left on a deleted team: apps, volumes, registries, snapshots, domains, reserved IPs, load balancers, keys and tokens","With a purge: the account itself; using DigitalOcean again means a new account and verifying again"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Powering off a Droplet does not stop billing: destroy it","Snapshots are billed per GB each month for as long as you keep them","You can't remove the team's default payment method, so removing a card is not a way to stop charges","Each team bills separately: destroy resources on, or delete, every team you own","Committed usage, reserved capacity and similar commitments are non-cancelable and non-reducible: the unpaid remainder is due as soon as you cancel","The Terms also let you cancel by contacting DigitalOcean support"]},"sources":[{"id":"s1","url":"https://docs.digitalocean.com/platform/accounts/","title":"Accounts","publisher":"vendor","quote":"Deactivate an account to stop billing and prohibit future resource creation.","supports":"what deactivating does"},{"id":"s2","url":"https://docs.digitalocean.com/platform/accounts/deactivate/","title":"How to Deactivate DigitalOcean Accounts and Purge Account Data","publisher":"vendor","quote":"To deactivate your account, go to the DigitalOcean Control Panel, in the top right corner, click the profile icon, and then click My Account","supports":"where deactivation starts"},{"id":"s3","url":"https://docs.digitalocean.com/platform/accounts/deactivate/","title":"How to Deactivate DigitalOcean Accounts and Purge Account Data","publisher":"vendor","quote":"Scroll to the Deactivate account section, on the right, click Deactivate, and then click Deactivate Account.","supports":"the deactivation buttons"},{"id":"s4","url":"https://docs.digitalocean.com/platform/accounts/deactivate/","title":"How to Deactivate DigitalOcean Accounts and Purge Account Data","publisher":"vendor","quote":"If you are the sole owner of any teams with additional members, this takes you to the Before You Deactivate page","supports":"the Before You Deactivate page"},{"id":"s5","url":"https://docs.digitalocean.com/platform/accounts/deactivate/","title":"How to Deactivate DigitalOcean Accounts and Purge Account Data","publisher":"vendor","quote":"you must destroy all resources on the team","supports":"resources must be destroyed before a team is deleted"},{"id":"s6","url":"https://docs.digitalocean.com/platform/accounts/deactivate/","title":"How to Deactivate DigitalOcean Accounts and Purge Account Data","publisher":"vendor","quote":"The payment method associated with the team is be charged for the team's final balance.","supports":"the final balance is charged"},{"id":"s7","url":"https://docs.digitalocean.com/platform/accounts/deactivate/","title":"How to Deactivate DigitalOcean Accounts and Purge Account Data","publisher":"vendor","quote":"can reactivate the same account in the future. This keeps the account history and resource limits.","supports":"reactivation without a purge"},{"id":"s8","url":"https://docs.digitalocean.com/platform/accounts/deactivate/","title":"How to Deactivate DigitalOcean Accounts and Purge Account Data","publisher":"vendor","quote":"you lose this data permanently. To use DigitalOcean again, you need to create a new account and go through the verification process again.","supports":"what a purge means"},{"id":"s9","url":"https://docs.digitalocean.com/platform/accounts/deactivate/","title":"How to Deactivate DigitalOcean Accounts and Purge Account Data","publisher":"vendor","quote":"Purge all of my account data","supports":"the purge option's name"},{"id":"s10","url":"https://docs.digitalocean.com/platform/accounts/deactivate/","title":"How to Deactivate DigitalOcean Accounts and Purge Account Data","publisher":"vendor","quote":"automatically removed from the team when you deactivate your account","supports":"leaving teams that have other owners"},{"id":"s11","url":"https://docs.digitalocean.com/platform/accounts/deactivate/","title":"How to Deactivate DigitalOcean Accounts and Purge Account Data","publisher":"vendor","quote":"team is automatically deleted when you deactivate your account","supports":"a team where you are the only member is deleted"},{"id":"s12","url":"https://docs.digitalocean.com/platform/teams/how-to/delete/","title":"How to Delete Teams","publisher":"vendor","quote":"Owners can delete a team to remove it from the control panel.","supports":"who can delete a team"},{"id":"s13","url":"https://docs.digitalocean.com/platform/teams/how-to/delete/","title":"How to Delete Teams","publisher":"vendor","quote":"To delete a team that you own, you must first destroy all Droplets, Spaces buckets, DigitalOcean Managed Databases, and DigitalOcean Kubernetes clusters on the team.","supports":"the resources to destroy first"},{"id":"s14","url":"https://docs.digitalocean.com/platform/teams/how-to/delete/","title":"How to Delete Teams","publisher":"vendor","quote":"Click the account drop-down in the top right of the control panel, then click Switch Teams and click the team that you want to delete.","supports":"switching to the team"},{"id":"s15","url":"https://docs.digitalocean.com/platform/teams/how-to/delete/","title":"How to Delete Teams","publisher":"vendor","quote":"Click Edit Information. In the Edit Team Profile window that opens, click Delete team.","supports":"the Delete team step"},{"id":"s16","url":"https://docs.digitalocean.com/platform/teams/how-to/delete/","title":"How to Delete Teams","publisher":"vendor","quote":"Confirm the deletion by clicking Yes, Permanently Delete","supports":"the final confirmation"},{"id":"s17","url":"https://docs.digitalocean.com/platform/teams/how-to/delete/","title":"How to Delete Teams","publisher":"vendor","quote":"The payment method associated with the team is charged for the team's final balance, and billers and owners on the team receive the receipt for the final charge.","supports":"the final charge and its receipt"},{"id":"s18","url":"https://docs.digitalocean.com/platform/teams/how-to/delete/","title":"How to Delete Teams","publisher":"vendor","quote":"App Platform apps, volumes, DOCR container registries, snapshots, custom images, domains and PTR records, reserved IPs, load balancers","supports":"what a team deletion destroys automatically"},{"id":"s19","url":"https://docs.digitalocean.com/platform/teams/how-to/delete/","title":"How to Delete Teams","publisher":"vendor","quote":"Deleting a team removes all team members from the team but does not deactivate any individual accounts.","supports":"members keep their accounts"},{"id":"s20","url":"https://docs.digitalocean.com/platform/billing/","title":"Billing","publisher":"vendor","quote":"We automatically invoice and charge your team's or organization's primary payment method on the first day of each month for the previous month's usage","supports":"how the final usage bill arrives"},{"id":"s21","url":"https://docs.digitalocean.com/platform/billing/","title":"Billing","publisher":"vendor","quote":"or partway through the month when your balance reaches your tier's auto-charge amount","supports":"mid-month auto-charges"},{"id":"s22","url":"https://docs.digitalocean.com/products/droplets/details/pricing/","title":"Droplet Pricing","publisher":"vendor","quote":"You are still billed for bundled-plan CPU Droplets that are powered off because the compute resources stay reserved on the hypervisor.","supports":"powered-off Droplets still bill"},{"id":"s23","url":"https://docs.digitalocean.com/products/droplets/details/pricing/","title":"Droplet Pricing","publisher":"vendor","quote":"To end billing, destroy the Droplet","supports":"what stops Droplet billing"},{"id":"s24","url":"https://docs.digitalocean.com/products/snapshots/details/pricing/","title":"Snapshots Pricing","publisher":"vendor","quote":"Snapshots are charged at $0.06 per GB per month for Droplets and $0.06 per GiB per month for volumes.","supports":"snapshots bill monthly by size"},{"id":"s25","url":"https://docs.digitalocean.com/platform/billing/manage-payment-methods/","title":"How to Manage Payment Methods","publisher":"vendor","quote":"You cannot remove the default payment method on the team.","supports":"removing the card doesn't work"},{"id":"s26","url":"https://docs.digitalocean.com/support/can-i-have-a-refund/","title":"Can I have a refund?","publisher":"vendor","quote":"We do not offer refunds.","supports":"no refunds"},{"id":"s27","url":"https://docs.digitalocean.com/support/can-i-have-a-refund/","title":"Can I have a refund?","publisher":"vendor","quote":"If there are extenuating circumstances, contact support","supports":"the exception for extenuating circumstances"},{"id":"s28","url":"https://www.digitalocean.com/legal/terms-of-service-agreement","title":"Terms of Service Agreement","publisher":"vendor","quote":"You may cancel your Services account at any time through your account settings or by contacting DigitalOcean support to avoid future charges","supports":"cancelling in settings or through support"},{"id":"s29","url":"https://www.digitalocean.com/legal/terms-of-service-agreement","title":"Terms of Service Agreement","publisher":"vendor","quote":"is non-cancelable and non-reducible","supports":"committed usage and reserved capacity can't be cancelled or reduced"},{"id":"s30","url":"https://www.digitalocean.com/legal/terms-of-service-agreement","title":"Terms of Service Agreement","publisher":"vendor","quote":"any and all fees paid to us are non-refundable","supports":"fees are non-refundable"},{"id":"s31","url":"https://www.digitalocean.com/legal/terms-of-service-agreement","title":"Terms of Service Agreement","publisher":"vendor","quote":"any and all fees still owed to us at the time of such termination shall be immediately due and payable","supports":"fees owed at termination"},{"id":"s32","url":"https://www.digitalocean.com/legal/terms-of-service-agreement","title":"Terms of Service Agreement","publisher":"vendor","quote":"DigitalOcean shall have no obligation to make Services Content available upon closure of your Account, and will delete Services Content upon termination","supports":"content is deleted when the account closes"},{"id":"s33","url":"https://www.digitalocean.com/legal/terms-of-service-agreement","title":"Terms of Service Agreement","publisher":"vendor","quote":"You are responsible for downloading or otherwise exporting your data prior to termination or closure of your respective Services or Account.","supports":"export before closing"},{"id":"s34","url":"https://docs.digitalocean.com/support/can-i-download-a-backup-or-snapshot/","title":"Can I download a backup or snapshot?","publisher":"vendor","quote":"No, you cannot currently download DigitalOcean backups or snapshots.","supports":"backups and snapshots can't be downloaded"},{"id":"s35","url":"https://docs.digitalocean.com/support/how-can-i-destroy-my-droplets-while-maintaining-my-backups/","title":"How can I destroy my Droplets while maintaining my backups?","publisher":"vendor","quote":"We retain weekly backups for four weeks, daily backups for seven days","supports":"how long backups are kept"},{"id":"s36","url":"https://docs.digitalocean.com/support/how-can-i-destroy-my-droplets-while-maintaining-my-backups/","title":"How can I destroy my Droplets while maintaining my backups?","publisher":"vendor","quote":"convert backups into snapshots to save the image indefinitely","supports":"keeping a Droplet image as a snapshot"},{"id":"s37","url":"https://docs.digitalocean.com/products/app-platform/details/pricing/","title":"App Platform Pricing","publisher":"vendor","quote":"Deploying up to three apps that use only static site components","supports":"the free static-site tier"},{"id":"s38","url":"https://docs.digitalocean.com/products/app-platform/details/pricing/","title":"App Platform Pricing","publisher":"vendor","quote":"1 GiB of outbound data for each app","supports":"the free tier's data allowance"},{"id":"s39","url":"https://www.digitalocean.com/hatch","title":"DigitalOcean Startups","publisher":"vendor","quote":"Must have raised $10m or less","supports":"startup program eligibility"},{"id":"s40","url":"https://www.digitalocean.com/hatch","title":"DigitalOcean Startups","publisher":"vendor","quote":"Free access to Standard-tier paid support for 15 months","supports":"the support perk"},{"id":"s41","url":"https://www.digitalocean.com/hatch","title":"DigitalOcean Startups","publisher":"vendor","quote":"DigitalOcean credits (amount varies)","supports":"the credits"},{"id":"s42","url":"https://docs.digitalocean.com/platform/accounts/deactivate/","title":"How to Deactivate DigitalOcean Accounts and Purge Account Data","publisher":"vendor","quote":"which deactivates your account and takes you either to the account reactivation page","supports":"where you land after deactivating"},{"id":"s43","url":"https://www.digitalocean.com/legal/terms-of-service-agreement","title":"Terms of Service Agreement","publisher":"vendor","quote":"the unpaid remainder of such commitment(s) is immediately due and payable as of the date of the cancellation","supports":"a commitment's unpaid remainder is due on cancellation"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["DigitalOcean's docs don't say whether a confirmation email is sent after you deactivate an account","Which other resources keep billing on an account you keep open (volumes, reserved IPs, load balancers, Spaces) is on each product's own pricing page and isn't covered here","How a committed-usage or reserved-capacity purchase ends isn't documented beyond the Terms: it can't be cancelled or reduced, and the unpaid remainder is due when you cancel","Moving a Droplet to a smaller, cheaper size isn't covered here; DigitalOcean's Droplet resize docs would describe it"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked every route fact against DigitalOcean's deactivation, team-deletion, billing, Droplet and snapshot pricing, payment-method and refund docs and its Terms: menus, buttons, final-balance charges and the no-refund policy are confirmed","Deactivation: added where you land afterwards (the reactivation page, or the login page after a purge) as the confirmation (s42)","Destroying resources is required before deleting a team, not before deactivating: reworded that step and the summary","Team deletion is confirmed with the Yes, Permanently Delete button; removed the claim that you also enter the team's name","Fees and tips: the unpaid remainder of a committed-usage or reserved-capacity purchase is due immediately on cancelling (s43); trimmed the s28 quote to the page's exact words"]}},"delete_account":{"url":"https://cloud.digitalocean.com/deactivate","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/digitalocean","json":"https://stackcut.io/exits/digitalocean.json","evidence":{"packet_revision":"d7147b29935245eee3d9b43e0f3c92ffaa5b4e735fc0513325a9eb78d12f56f9","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"digitalocean--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"digitalocean--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"digitalocean--direct-web--r3","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"directv_stream","name":"DirecTV Stream","category":"streaming_video","website":"https://www.directv.com","domains":["directv.com"],"summary":"For DIRECTV over the internet (no satellite dish), sign in at directv.com and select Cancel service, or call 800.531.5000. Service ends with the billing cycle, no prorated refund; a free trial is canceled the same day. Contract customers may owe a fee and some must return equipment. Pausing is free.","routes":[{"channel":"direct_web","applies_to":"DIRECTV service delivered over the internet (no satellite dish), billed by DIRECTV","who":"The account holder, signed in to their DIRECTV account (or by phone with DIRECTV)","method":"self_serve","start_url":"https://www.directv.com/customer/cancel-help/","steps":[{"do":"Sign in to your DIRECTV account","expect":"Cancel service"},{"do":"Select Cancel service and follow the prompts","expect":null},{"do":"Or call 800.531.5000 for a personalized cancellation","expect":null},{"do":"If you need to return equipment, use the instructions and return materials DIRECTV gives you, to avoid a non-return fee","expect":null}],"confirm_by":null,"effective":"If you paid in advance, service continues to the end of the bill cycle; a free trial is canceled the same day with no charge","notice":null,"refund":"No prorated credit or refund for partial periods unless prohibited by law","fees":"Contract customers may pay a fee for the months left on the contract; leased equipment not returned incurs a non-return fee","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s15","s20"]}],"pay_less":[{"type":"pause","what":"Pause for 1, 2 or 3 months at no charge: sign in and select Pause service, or chat with DIRECTV. The pause starts on the first day of your next billing cycle","evidence":"documented","source_ids":["s9","s10","s11","s12","s13"]},{"type":"retention_offer","what":"If cost is the reason, DIRECTV asks you to chat or call 800.531.5000 so it can review your package for a better value","evidence":"documented","source_ids":["s14"]},{"type":"free_plan","what":"After cancelling, owners of DIRECTV equipment can still watch MyFree DIRECTV, a free streaming service with no subscription","evidence":"documented","source_ids":["s16"]}],"export":[],"after_cancel":{"access_until":"The end of the bill cycle you paid for","data_kept":"Billing info stays viewable for up to a year after cancelling; basic profile information is kept to make restarting easier","you_lose":["Your TV package, add-ons and streaming services","Access to your recordings","Your current package price, which may go up if you restart"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"DIRECTV routes cost, content and technical cancellation reasons to chat or phone first, where it reviews your package","tips":["The online Cancel service option is for DIRECTV over the internet; for satellite service, DIRECTV points you to 800.531.5000","If equipment has to go back, DIRECTV gives you instructions and prepaid return materials"]},"sources":[{"id":"s1","url":"https://www.directv.com/customer/cancel-help/","title":"Cancel your DIRECTV service","publisher":"vendor","quote":"If you get your DIRECTV service over the internet (no satellite dish) sign in and select \"Cancel service\".","supports":"the online cancel route for internet service"},{"id":"s2","url":"https://www.directv.com/customer/cancel-help/","title":"Cancel your DIRECTV service","publisher":"vendor","quote":"We're happy to help you with a quick, personalized cancellation. Call 800.531.5000.","supports":"the phone option"},{"id":"s3","url":"https://www.directv.com/customer/cancel-help/","title":"Cancel your DIRECTV service","publisher":"vendor","quote":"If you pay for service in advance, you can watch DIRECTV until the end of your billing cycle.","supports":"when access ends"},{"id":"s4","url":"https://www.directv.com/customer/cancel-help/","title":"Cancel your DIRECTV service","publisher":"vendor","quote":"You will not receive a prorated credit or refund for any partial periods unless prohibited by law.","supports":"the refund policy"},{"id":"s5","url":"https://www.directv.com/customer/cancel-help/","title":"Cancel your DIRECTV service","publisher":"vendor","quote":"If you're in a free trial, your service will be canceled today and you won't be charged.","supports":"free trials end the same day"},{"id":"s6","url":"https://www.directv.com/customer/cancel-help/","title":"Cancel your DIRECTV service","publisher":"vendor","quote":"If you have a contract, you may need to pay a fee for the number of months left on your contract.","supports":"the early cancellation fee"},{"id":"s7","url":"https://www.directv.com/customer/cancel-help/","title":"Cancel your DIRECTV service","publisher":"vendor","quote":"If you have DIRECTV equipment, you may have to return it to avoid a non-return fee.","supports":"the equipment non-return fee"},{"id":"s8","url":"https://www.directv.com/support/article/000092807","title":"What happens after I cancel my DIRECTV service?","publisher":"vendor","quote":"If you paid in advance, your cancellation takes effect at the end of your bill cycle, and you can continue to stream until then.","supports":"when internet-service access ends"},{"id":"s9","url":"https://www.directv.com/customer/cancel-help/","title":"Cancel your DIRECTV service","publisher":"vendor","quote":"If you get your DIRECTV service over the internet (no satellite dish) sign in and select \"Pause service\" or chat now to learn more.","supports":"how to pause"},{"id":"s10","url":"https://www.directv.com/customer/cancel-help/","title":"Cancel your DIRECTV service","publisher":"vendor","quote":"There's no charge to pause or suspend.","supports":"pausing is free"},{"id":"s11","url":"https://www.directv.com/support/article/000096283","title":"Pause or suspend your DIRECTV account","publisher":"vendor","quote":"Most DIRECTV via internet customers whose accounts are in good standing can easily pause their accounts for 1, 2, or 3 months.","supports":"pause lengths"},{"id":"s12","url":"https://www.directv.com/support/article/000096283","title":"Pause or suspend your DIRECTV account","publisher":"vendor","quote":"If you’re eligible to pause online, you’ll see a “Pause my service” link on the “My TV Package” page.","supports":"where the pause link is"},{"id":"s13","url":"https://www.directv.com/support/article/000096283","title":"Pause or suspend your DIRECTV account","publisher":"vendor","quote":"Your pause will begin on the first day of your next billing cycle.","supports":"when a pause starts"},{"id":"s14","url":"https://www.directv.com/customer/cancel-help/","title":"Cancel your DIRECTV service","publisher":"vendor","quote":"We'll review your current entertainment package and make sure you're getting the best value.","supports":"the retention review for cost-related cancellations"},{"id":"s15","url":"https://www.directv.com/support/article/000092807","title":"What happens after I cancel my DIRECTV service?","publisher":"vendor","quote":"You can access your billing info for up to a year after canceling.","supports":"what data is kept"},{"id":"s16","url":"https://www.directv.com/support/article/000092807","title":"What happens after I cancel my DIRECTV service?","publisher":"vendor","quote":"If you own DIRECTV equipment, you'll have access to enjoy MyFree DIRECTV which is a free streaming experience","supports":"the free tier after cancelling"},{"id":"s17","url":"https://www.directv.com/support/article/000092807","title":"What happens after I cancel my DIRECTV service?","publisher":"vendor","quote":"You're no longer able to access your recordings.","supports":"recordings are lost"},{"id":"s18","url":"https://www.directv.com/customer/cancel-help/","title":"Cancel your DIRECTV service","publisher":"vendor","quote":"Your TV Package, add-ons, and streaming services will be canceled.","supports":"what is cancelled"},{"id":"s19","url":"https://www.directv.com/customer/cancel-help/","title":"Cancel your DIRECTV service","publisher":"vendor","quote":"We keep some of your basic profile information on file to make restarting your service as easy as possible.","supports":"profile information is kept"},{"id":"s20","url":"https://www.directv.com/customer/cancel-help/","title":"Cancel your DIRECTV service","publisher":"vendor","quote":"If you need to return equipment, we'll give you simple instructions and send you everything you need to make your return.","supports":"DIRECTV provides return instructions and materials"},{"id":"s21","url":"https://www.directv.com/customer/cancel-help/","title":"Cancel your DIRECTV service","publisher":"vendor","quote":"Your package price may increase if you restart.","supports":"the package price may go up on restart"},{"id":"s22","url":"https://www.directv.com/customer/cancel-help/","title":"Cancel your DIRECTV service","publisher":"vendor","quote":"Your recordings will be erased.","supports":"recordings are lost"},{"id":"s23","url":"https://www.directv.com/customer/cancel-help/","title":"How to Cancel DIRECTV, Pause Service, or Get a Better Deal","publisher":"vendor","quote":"We’ll review your current entertainment package and make sure you’re getting the best value.","supports":"cancellation assistance includes review of current package value"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["DIRECTV's pages no longer use the DIRECTV STREAM name; they describe DIRECTV via internet (no satellite dish), which this packet covers","The exact on-screen steps after Cancel service and any confirmation email are not documented","No billing through Apple, Google, Amazon or Roku is documented","No data export is documented","In review, DIRECTV's support articles on pausing service and on what happens after you cancel couldn't be read, so the pause lengths and start date, billing info being kept for a year, MyFree DIRECTV and the article's other after-cancel details aren't reconfirmed","The pause phone number 844.597.2194 is not in any quoted source and was removed"],"review":{"by":"stackcut-review","on":"2026-10-06","result":"fixed","notes":["Equipment step: the page promises return instructions and materials, not an email; step and tip reworded (s20)","Pause: removed the unquoted 844.597.2194 number; now 'sign in and select Pause service, or chat' as the cancel page says","Summary: equipment return is for some customers only; added the free-trial-ends-same-day gotcha","Added sources for the restart price rise and erased recordings (s21, s22)","All route facts re-confirmed on the cancel page; support-article details listed in unverified","Independent review on 2026-10-06 covers directv-stream.value-review: read the cited official source, corrected quote or action wording where needed, retained unknown eligibility and offer terms, and require approval before any final change. Earlier packet facts retain their original checked_on date."]}},"negotiation":[{"id":"directv-stream.value-review","route_id":"directv-stream--direct-web--r1","kind":"support_retention","channel":"direct_web","method":"phone","applies_to":"DIRECTV via internet (no satellite dish) customers using the published cancellation support route","market":"United States","start_url":"https://www.directv.com/customer/cancel-help/","contact_phone":"800-531-5000","contact_email":null,"evidence":"documented","checked_on":"2026-10-06","seen_on":null,"source_ids":["s2","s23"],"terms":{"price":null,"currency":null,"billing_period":null,"discount_duration_months":null,"renewal_price":null,"new_commitment":null,"fees":null,"starts":null},"how":["Call DIRECTV at 800-531-5000 and ask about lower-cost package options while keeping the current service unchanged. Review any proposed price, duration, renewal amount, and commitment; obtain approval before accepting a change."],"unknowns":["The source does not promise a discount, a particular alternative package, or eligibility.","Any offered price, duration, renewal amount, and new commitment must be reviewed before accepting."]}],"page":"https://stackcut.io/cancel/directv_stream","json":"https://stackcut.io/exits/directv_stream.json","evidence":{"packet_revision":"31aeb8e9915ab478d903d9462087a37bb81439b026be226ce92e99a30d317f81","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"directv-stream--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"discord_nitro","name":"Discord Nitro","category":"gaming","website":"https://discord.com/nitro","domains":["discord.com"],"summary":"Cancel on the same kind of device you bought on: desktop or browser (User Settings, Subscriptions, Cancel), the mobile app (Manage Nitro), or Apple or Google Play settings for app store purchases. Nitro lasts until the billing period ends. Refunds only within 5 days, once per account.","routes":[{"channel":"direct_web","applies_to":"Nitro or Nitro Basic bought in the Discord desktop app or browser","who":"The Discord account holder, on the desktop app or in a browser","method":"self_serve","start_url":null,"steps":[{"do":"Open User Settings with the cogwheel next to your Discord username","expect":"Subscriptions"},{"do":"Go to the Subscriptions tab","expect":"Cancel"},{"do":"Select Cancel in the Nitro or Nitro Basic banner","expect":null},{"do":"Follow the prompts to cancel","expect":"Pending Cancellation"}],"confirm_by":"The Nitro banner in the Subscriptions tab shows Pending Cancellation","effective":"The subscription ends at the end of the current billing period","notice":null,"refund":"Ask Discord's Support Team at dis.gd/billing within 5 days of the initial purchase; reviewed case by case, and only one Nitro refund per account ever","fees":null,"source_ids":["d1","d2","d3","d5","d8","d12","d13"]},{"channel":"direct_app","applies_to":"Nitro or Nitro Basic bought on a mobile device; for App Store purchases Discord says only Apple settings can manage them (see the Apple route)","who":"The Discord account holder, in the Discord mobile app","method":"self_serve","start_url":null,"steps":[{"do":"Tap your avatar in the bottom right, then the cogwheel in the top right","expect":"Billing Settings"},{"do":"Scroll down to Billing Settings and tap Manage Nitro","expect":null},{"do":"Cancel Nitro or Nitro Basic and follow the prompts until the cancellation is confirmed","expect":null}],"confirm_by":"Manage Nitro shows the date on which the subscription will expire","effective":"The subscription ends at the end of the current billing period","notice":null,"refund":"Depends on who billed you: Apple for iPhone and iPad purchases; otherwise Discord's 5-day policy","fees":null,"source_ids":["d1","d2","d4","d5","d11","d12","d10"]},{"channel":"apple_app_store","applies_to":"Nitro or Nitro Basic bought on an iPhone or iPad through the Apple App Store","who":"The Apple Account that paid; Discord support cannot manage these subscriptions","method":"platform_settings","start_url":null,"steps":[{"do":"On the iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then the Discord subscription","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription","expect":null}],"confirm_by":"An expiration message shows on the subscription, and there is no Cancel button","effective":"The subscription ends at the end of the current billing period","notice":null,"refund":"Discord can't refund iOS purchases; ask Apple at reportaproblem.apple.com","fees":null,"source_ids":["d6","d7","d10","d11","d17","d18"]},{"channel":"google_play","applies_to":"Nitro or Nitro Basic bought on Android through Google Play","who":"The Google Account that paid","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to your subscriptions in Google Play","expect":"Manage"},{"do":"Next to Discord, select Manage, then Cancel subscription","expect":"a pop-up asking for a reason"},{"do":"Pick a reason and select Continue","expect":null}],"confirm_by":"Google Play offers Resubscribe for the subscription","effective":"You can use it for the time you've already paid for","notice":null,"refund":"Refund requests go to Discord's Support Team within 5 days of purchase, quoting the GPA number from the Google Play confirmation email","fees":null,"source_ids":["d6","d12","d14","d19","d20","d21","d23"]}],"pay_less":[{"type":"downgrade","what":"Switch from Nitro ($9.99 a month) to Nitro Basic ($2.99 a month), which keeps custom emoji, 50MB uploads and custom app icons","evidence":"documented","source_ids":["d15","d16"]}],"export":[],"after_cancel":{"access_until":"The end of the current billing period","data_kept":null,"you_lose":["Nitro or Nitro Basic perks","The 2 Server Boosts included with Nitro"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancel on the same device type you bought on: desktop or browser purchases can't be cancelled from a phone, and phone purchases only from a phone","Apple-billed Nitro can only be managed in Apple settings, not on desktop, browser or Android","If you can't sign in, Discord's Billing Support can cancel desktop, browser or Android purchases through the form at dis.gd/billing, using the account's email","You can re-subscribe before the billing period ends to undo the cancellation"]},"sources":[{"id":"d1","url":"https://support.discord.com/hc/en-us/articles/19580873036695-How-to-Cancel-your-Nitro-Subscription","title":"How to Cancel your Nitro Subscription","publisher":"vendor","quote":"You can cancel your Nitro or Nitro Basic subscription at any time. Once canceled, your subscription will end at the end of your current billing period.","supports":"when it ends"},{"id":"d2","url":"https://support.discord.com/hc/en-us/articles/19580873036695-How-to-Cancel-your-Nitro-Subscription","title":"How to Cancel your Nitro Subscription","publisher":"vendor","quote":"Subscriptions need to be canceled on the same device type where the purchase was originally made.","supports":"which route applies"},{"id":"d3","url":"https://support.discord.com/hc/en-us/articles/19580873036695-How-to-Cancel-your-Nitro-Subscription","title":"How to Cancel your Nitro Subscription","publisher":"vendor","quote":"Tap on Cancel within the Nitro or Nitro Basic banner to start the process to cancel your subscription.","supports":"the desktop cancel step"},{"id":"d4","url":"https://support.discord.com/hc/en-us/articles/19580873036695-How-to-Cancel-your-Nitro-Subscription","title":"How to Cancel your Nitro Subscription","publisher":"vendor","quote":"Scroll down to Billing Settings and tap on Manage Nitro.","supports":"the mobile cancel step"},{"id":"d5","url":"https://support.discord.com/hc/en-us/articles/19580873036695-How-to-Cancel-your-Nitro-Subscription","title":"How to Cancel your Nitro Subscription","publisher":"vendor","quote":"Once the cancellation has been completed, your Manage Nitro settings will show the date on which your subscription will expire and you will lose your Nitro benefits.","supports":"how to confirm, and what you lose"},{"id":"d6","url":"https://support.discord.com/hc/en-us/articles/19580873036695-How-to-Cancel-your-Nitro-Subscription","title":"How to Cancel your Nitro Subscription","publisher":"vendor","quote":"Alternatively, you can also cancel your Discord subscriptions directly on your mobile device settings by following these instructions for Apple iOS subscriptions or Google Play subscriptions","supports":"the Apple and Google Play routes"},{"id":"d7","url":"https://support.discord.com/hc/en-us/articles/19580873036695-How-to-Cancel-your-Nitro-Subscription","title":"How to Cancel your Nitro Subscription","publisher":"vendor","quote":"If your Discord purchase was through an Apple device, please reach out to Apple to cancel your subscription.","supports":"Apple purchases are cancelled with Apple"},{"id":"d8","url":"https://support.discord.com/hc/en-us/articles/19580873036695-How-to-Cancel-your-Nitro-Subscription","title":"How to Cancel your Nitro Subscription","publisher":"vendor","quote":"You'll be able to tell it was reactivated because you'll see the banner no longer has Pending Cancellation displayed.","supports":"the Pending Cancellation status"},{"id":"d9","url":"https://support.discord.com/hc/en-us/articles/19580873036695-How-to-Cancel-your-Nitro-Subscription","title":"How to Cancel your Nitro Subscription","publisher":"vendor","quote":"you can reach out to our Billing Support team with the email address tied to your Discord account and request it to be canceled","supports":"the agent tip for locked-out users"},{"id":"d10","url":"https://support.discord.com/hc/en-us/articles/26487124247319-iOS-Purchases-on-Discord-FAQ","title":"iOS Purchases on Discord FAQ","publisher":"vendor","quote":"Discord subscriptions purchased through the Apple App Store can only be managed in your Apple settings.","supports":"who manages Apple-billed Nitro"},{"id":"d11","url":"https://support.discord.com/hc/en-us/articles/26487124247319-iOS-Purchases-on-Discord-FAQ","title":"iOS Purchases on Discord FAQ","publisher":"vendor","quote":"We are unable to process refunds for Discord purchases through iOS, including Nitro, Nitro Classic, Nitro Basic, gift subscriptions, and premium apps.","supports":"refunds for Apple purchases"},{"id":"d12","url":"https://support.discord.com/hc/en-us/articles/360012668071-Refund-Policy","title":"Refund Policy","publisher":"vendor","quote":"you must reach out to our Support Team and provide all requested information associated with your purchase within 5 days of your initial purchase","supports":"the 5-day refund window"},{"id":"d13","url":"https://support.discord.com/hc/en-us/articles/360012668071-Refund-Policy","title":"Refund Policy","publisher":"vendor","quote":"For example, if you have previously received a refund for any Nitro subscription, you will not be eligible for any other Nitro subscription refund in the future.","supports":"one Nitro refund per account"},{"id":"d14","url":"https://support.discord.com/hc/en-us/articles/28332528969239-How-to-Request-a-Refund-from-Discord","title":"How to Request a Refund from Discord","publisher":"vendor","quote":"Android users need to provide the GPA number from their Google Play Store confirmation email instead of a payment ID.","supports":"Android purchases are billed by Google Play; refund details"},{"id":"d15","url":"https://discord.com/nitro","title":"Discord Nitro","publisher":"vendor","quote":"Nitro Basic Supercharge your chats with some of Nitro's most-loved perks. $2.99 / MONTH Get Nitro Basic Custom emoji anywhere 50MB uploads Custom app icons","supports":"Nitro Basic price and perks"},{"id":"d16","url":"https://discord.com/nitro","title":"Discord Nitro","publisher":"vendor","quote":"Nitro All the perks, all the power. The best way to supercharge your world on Discord. $9.99 / MONTH","supports":"Nitro price"},{"id":"d17","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"d18","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm with Apple"},{"id":"d19","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"the Google Play steps"},{"id":"d20","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when a Google Play cancellation takes effect"},{"id":"d21","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"Within the confirmation pop-up, select a reason. Click Continue.","supports":"Google Play's reason step"},{"id":"d22","url":"https://discord.com/nitro","title":"Discord Nitro","publisher":"vendor","quote":"2 Boosts + 30% off extra Boosts","supports":"Server Boosts included with Nitro"},{"id":"d23","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"For the subscription you want to restart, click Resubscribe.","supports":"how to confirm on Google Play (Resubscribe appears)"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Yearly Nitro prices were not on discord.com/nitro, so yearly billing is not listed","What Discord keeps after Nitro ends is not stated on the cancel page"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Desktop route: confirm_by no longer mentions Manage Nitro (a mobile label); it's the Pending Cancellation banner in the Subscriptions tab","Mobile-app route: notes that Discord's iOS FAQ says App Store purchases can only be managed in Apple settings","Re-checked the desktop, mobile, Apple and Google Play steps, the end-of-period effective date, the 5-day once-per-account refund policy, iOS refunds via Apple, the GPA-number rule and the prices: all match"]}},"delete_account":{"url":"https://support.discord.com/hc/articles/212500837","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/discord_nitro","json":"https://stackcut.io/exits/discord_nitro.json","localized":[{"language":"pt-br","market":"BR","title":"Como cancelar o Discord Nitro","page":"https://stackcut.io/pt-br/cancel/discord_nitro","checked_on":"2026-10-08"}],"evidence":{"packet_revision":"cc2fa6dec02441df436c4c52ca400eaf3f528c3425a3c56721688be82d815e3f","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"discord-nitro--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"discord-nitro--direct-app--r2","channel":"direct_app","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"discord-nitro--apple-app-store--r3","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"discord-nitro--google-play--r4","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"discovery_plus","name":"discovery+","category":"streaming_video","website":"https://www.discoveryplus.com","domains":["discoveryplus.com"],"summary":"Sign in at discoveryplus.com, choose your profile, then Subscription, then Cancel, a day before your billing date; you stream to the period's end. Xfinity billing: profile, Account, Cancel Subscription. Amazon, Apple, Google, Roku, Samsung, Verizon, DIRECTV, DISH, Sling or Vizio billing cancels there. Deleting the app doesn't cancel.","routes":[{"channel":"direct_web","applies_to":"Subscriptions billed by discovery+","who":"The account holder, signed in at discoveryplus.com","method":"self_serve","start_url":"https://www.discoveryplus.com","steps":[{"do":"Sign in at discoveryplus.com","expect":null},{"do":"Choose your profile (or the Settings icon on a TV), then Subscription","expect":"Cancel"},{"do":"In the Subscription section, choose Cancel","expect":null}],"confirm_by":"An email confirming the cancellation","effective":"You can keep streaming until the subscription expires at the end of the billing period","notice":"Cancel a day before your next billing date to avoid the next charge","refund":null,"fees":null,"source_ids":["s27","s1","s2","s3","s4"]},{"channel":"carrier_or_isp","label":"Billed by Xfinity","applies_to":"discovery+ billed through Xfinity","who":"The account holder, signed in at discoveryplus.com","method":"self_serve","start_url":"https://www.discoveryplus.com","steps":[{"do":"Sign in at discoveryplus.com","expect":null},{"do":"Choose your profile (upper right), then Account","expect":"Cancel Subscription"},{"do":"Choose Cancel Subscription","expect":null}],"confirm_by":null,"effective":"You can stream until the subscription expires at the end of the billing period","notice":null,"refund":null,"fees":null,"source_ids":["s18","s22","s23"]},{"channel":"amazon","applies_to":"Subscriptions billed through the Amazon Appstore or as a Prime Video channel","who":"The Amazon account holder who pays","method":"platform_settings","start_url":"https://www.amazon.com/appstoresubscriptions","steps":[{"do":"Amazon Appstore: sign in at amazon.com/appstoresubscriptions, find discovery+ under Your Subscriptions and turn off auto-renewal","expect":null},{"do":"Prime Video channel: open Manage Your Prime Video Channels, find discovery+ under Your Channels, choose Cancel Channel and confirm","expect":null}],"confirm_by":"Amazon Appstore billing: an email from Amazon confirming the cancellation","effective":"Appstore: you can stream until the end of the billing period; Prime Video channel: no charges or access after the end date","notice":null,"refund":null,"fees":null,"source_ids":["s5","s6","s7","s25"]},{"channel":"apple_app_store","applies_to":"Subscriptions billed by Apple","who":"The person whose Apple Account pays","method":"platform_settings","start_url":"https://account.apple.com/account/manage/section/subscriptions","steps":[{"do":"On iPhone or iPad, open Settings and choose your name, then Subscriptions","expect":"discovery+"},{"do":"Choose your discovery+ subscription, then Cancel Subscription","expect":null}],"confirm_by":"An email from Apple confirming the cancellation","effective":"You can stream until the subscription expires at the end of the billing period","notice":null,"refund":null,"fees":null,"source_ids":["s8","s9"]},{"channel":"google_play","applies_to":"Subscriptions billed by Google Play","who":"The person whose Google Account pays","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"On the Android device where you subscribed, open the Play Store app and choose your profile icon","expect":"Payments & subscriptions"},{"do":"Choose Payments & subscriptions, then Subscriptions, then discovery+, then Cancel subscription","expect":null}],"confirm_by":"An email from Google Play confirming the cancellation","effective":"You can keep using the subscription for the time you already paid for","notice":null,"refund":null,"fees":null,"source_ids":["s10","s11","s26"]},{"channel":"roku","applies_to":"Subscriptions billed by Roku","who":"The Roku account holder","method":"platform_settings","start_url":"https://my.roku.com/subscriptions","steps":[{"do":"Sign in at my.roku.com/subscriptions and find discovery+ under Active Subscriptions","expect":"Manage subscription"},{"do":"Choose Manage subscription, turn off auto-renew and confirm","expect":null}],"confirm_by":null,"effective":"You keep access until the current billing cycle ends","notice":null,"refund":null,"fees":null,"source_ids":["s12","s13"]},{"channel":"reseller_or_partner","applies_to":"discovery+ billed by DIRECTV (or DIRECTV STREAM), Verizon, Samsung, DISH, Sling or Vizio","who":"The account holder with that provider","method":"platform_settings","start_url":null,"steps":[{"do":"DIRECTV: remove the add-on in your DIRECTV account; Verizon: cancel in the My Verizon website or app","expect":null},{"do":"Samsung: sign in at samsungcheckout.com, open Purchase History, then Subscriptions, and choose Unsubscribe for discovery+","expect":null},{"do":"DISH, Sling or Vizio: manage the discovery+ subscription in that provider's account","expect":null}],"confirm_by":"The provider's own confirmation (DIRECTV sends an email)","effective":"DIRECTV: access ends immediately, possibly with a prorated credit; others not stated","notice":null,"refund":null,"fees":null,"source_ids":["s14","s15","s16","s17","s24"]}],"pay_less":[{"type":"ad_supported_plan","what":"Switch from discovery+ Ad-Free ($9.99 a month) to discovery+ with limited ads ($5.99 a month); a move to the lower-priced plan takes effect on your next billing date","evidence":"documented","source_ids":["s19","s20"]}],"export":[],"after_cancel":{"access_until":"The end of the billing period (DIRECTV-billed add-ons end immediately)","data_kept":null,"you_lose":["discovery+ streaming when the subscription expires"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["If Cancel isn't shown on the Subscription page, an app store or TV provider bills you; the page shows who","Deleting the discovery+ app does not cancel the subscription"]},"sources":[{"id":"s1","url":"https://help.discoveryplus.com/hc/en-us/articles/32717623804311-Cancel-discovery","title":"Cancel discovery+","publisher":"vendor","quote":"Choose your profile (or the Settings icon on TVs) and then Subscription. In the Subscription section, choose Cancel.","supports":"the direct cancel steps"},{"id":"s2","url":"https://help.discoveryplus.com/hc/en-us/articles/32717623804311-Cancel-discovery","title":"Cancel discovery+","publisher":"vendor","quote":"If Cancel isn't available, your subscription is billed through an app store or with your TV package.","supports":"how to tell third-party billing"},{"id":"s3","url":"https://help.discoveryplus.com/hc/en-us/articles/32717623804311-Cancel-discovery","title":"Cancel discovery+","publisher":"vendor","quote":"Once you cancel, you'll get an email confirming the cancellation. You can continue streaming until your subscription expires at the end of your billing period.","supports":"confirmation and when access ends"},{"id":"s4","url":"https://help.discoveryplus.com/hc/en-us/articles/32717623804311-Cancel-discovery","title":"Cancel discovery+","publisher":"vendor","quote":"Cancel your subscription a day before your next billing date to avoid further charges.","supports":"the notice"},{"id":"s5","url":"https://help.discoveryplus.com/hc/en-us/articles/32717623804311-Cancel-discovery","title":"Cancel discovery+","publisher":"vendor","quote":"In the Your Subscriptions section, find your discovery+ subscription and turn off auto-renewal.","supports":"the Amazon Appstore steps"},{"id":"s6","url":"https://help.discoveryplus.com/hc/en-us/articles/32717623804311-Cancel-discovery","title":"Cancel discovery+","publisher":"vendor","quote":"Find discovery+ in the Your Channels section. Choose the Cancel Channel option and confirm.","supports":"the Prime Video channel steps"},{"id":"s7","url":"https://www.amazon.com/gp/help/customer/display.html?nodeId=G8637923FFWAR2YH","title":"Cancel a Prime Video add-on Subscription","publisher":"platform","quote":"After the end date, you won't be charged for, or have access to content from that channel.","supports":"when Prime Video channel access ends"},{"id":"s8","url":"https://help.discoveryplus.com/hc/en-us/articles/32717623804311-Cancel-discovery","title":"Cancel discovery+","publisher":"vendor","quote":"You'll get an email from Apple confirming your cancellation. You can stream until your subscription expires at the end of your billing period.","supports":"Apple confirmation and access"},{"id":"s9","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"s10","url":"https://help.discoveryplus.com/hc/en-us/articles/32717623804311-Cancel-discovery","title":"Cancel discovery+","publisher":"vendor","quote":"Choose Payments & subscriptions and then Subscriptions. Choose discovery+ and then Cancel subscription.","supports":"the Google Play steps"},{"id":"s11","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when Google Play access ends"},{"id":"s12","url":"https://help.discoveryplus.com/hc/en-us/articles/32717623804311-Cancel-discovery","title":"Cancel discovery+","publisher":"vendor","quote":"Sign in to your Roku account at my.roku.com/subscriptions. Find discovery+ in your Active Subscriptions. Choose Manage subscription. Turn off auto-renew and then confirm.","supports":"the Roku steps"},{"id":"s13","url":"https://support.roku.com/article/manage-or-cancel-subscriptions","title":"Manage or cancel subscriptions on Roku","publisher":"platform","quote":"When you cancel your subscription, you'll still have access until your current billing cycle ends.","supports":"when Roku access ends"},{"id":"s14","url":"https://help.discoveryplus.com/hc/en-us/articles/32717623804311-Cancel-discovery","title":"Cancel discovery+","publisher":"vendor","quote":"Your discovery+ access will end immediately, and you'll get an email from DIRECTV confirming your cancellation.","supports":"DIRECTV-billed cancellations"},{"id":"s15","url":"https://help.discoveryplus.com/hc/en-us/articles/32717623804311-Cancel-discovery","title":"Cancel discovery+","publisher":"vendor","quote":"You can cancel your Verizon-billed subscription via the My Verizon website or app.","supports":"Verizon billing"},{"id":"s16","url":"https://help.discoveryplus.com/hc/en-us/articles/32717623804311-Cancel-discovery","title":"Cancel discovery+","publisher":"vendor","quote":"Go to samsungcheckout.com and sign in to your Samsung account.","supports":"Samsung billing"},{"id":"s17","url":"https://help.discoveryplus.com/hc/en-us/articles/32717623804311-Cancel-discovery","title":"Cancel discovery+","publisher":"vendor","quote":"Other provider (e.g. DISH, Sling, Vizio) Find who you subscribed through below:","supports":"DISH, Sling and Vizio billing"},{"id":"s18","url":"https://help.discoveryplus.com/hc/en-us/articles/32717623804311-Cancel-discovery","title":"Cancel discovery+","publisher":"vendor","quote":"Here's how to cancel your discovery+ subscription billed through Xfinity: Sign in at discoveryplus.com.","supports":"Xfinity-billed subscriptions cancel on discoveryplus.com"},{"id":"s19","url":"https://help.discoveryplus.com/hc/en-us/articles/360058773493-discovery-plans-and-prices","title":"discovery+ plans and prices","publisher":"vendor","quote":"discovery+ $5.99/month* Unlimited access to the real-life entertainment plus exclusives and originals, all in one place with limited ads. discovery+ (Ad-Free) $9.99/month*","supports":"plan prices"},{"id":"s20","url":"https://help.discoveryplus.com/hc/en-us/articles/360055123613-Change-your-discovery-plan","title":"Change your discovery+ plan","publisher":"vendor","quote":"If you change to a lower-priced plan, your plan change will happen on your next billing date.","supports":"downgrade timing"},{"id":"s21","url":"https://help.discoveryplus.com/hc/en-us/articles/32717623804311-Cancel-discovery","title":"Cancel discovery+","publisher":"vendor","quote":"Deleting the discovery+ app does not cancel your subscription.","supports":"the agent tip"},{"id":"s22","url":"https://help.discoveryplus.com/hc/en-us/articles/32717623804311-Cancel-discovery","title":"Cancel discovery+","publisher":"vendor","quote":"Choose your profile (upper right) and then Account. Choose Cancel Subscription.","supports":"the Xfinity-billed cancel steps"},{"id":"s23","url":"https://help.discoveryplus.com/hc/en-us/articles/32717623804311-Cancel-discovery","title":"Cancel discovery+","publisher":"vendor","quote":"You can stream until your subscription expires at the end of your billing period. For more info, go to discovery+ billing on Xfinity.","supports":"when Xfinity-billed access ends"},{"id":"s24","url":"https://help.discoveryplus.com/hc/en-us/articles/32717623804311-Cancel-discovery","title":"Cancel discovery+","publisher":"vendor","quote":"You may also receive a prorated credit on your next DIRECTV bill for any time remaining (if applicable).","supports":"the possible DIRECTV prorated credit"},{"id":"s25","url":"https://help.discoveryplus.com/hc/en-us/articles/32717623804311-Cancel-discovery","title":"Cancel discovery+","publisher":"vendor","quote":"You'll get an email from Amazon confirming your cancellation. You can continue streaming until your subscription expires at the end of your billing period.","supports":"Amazon Appstore confirmation email and access"},{"id":"s26","url":"https://help.discoveryplus.com/hc/en-us/articles/32717623804311-Cancel-discovery","title":"Cancel discovery+","publisher":"vendor","quote":"You'll get an email from Google Play confirming your cancellation.","supports":"Google Play confirmation email"},{"id":"s27","url":"https://help.discoveryplus.com/hc/en-us/articles/32717623804311-Cancel-discovery","title":"Cancel discovery+","publisher":"vendor","quote":"Here's how to cancel your discovery+ subscription billed through us: Sign in at discoveryplus.com.","supports":"the direct flow starts at discoveryplus.com"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["The refund policy for discovery+-billed subscriptions is not stated in the help articles checked","When access ends for Verizon-, Samsung-, DISH-, Sling- and Vizio-billed subscriptions is not stated","How long discovery+ keeps account data after cancelling is not stated","No data export is documented","Amazon's help page on cancelling Prime Video add-ons couldn't be re-checked in review, so when access ends for discovery+ billed through Amazon isn't reconfirmed"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Xfinity billing split from the direct route into its own route: profile (upper right), Account, Cancel Subscription (s22, s23)","Direct route start_url set to discoveryplus.com as the article says; /subscription is not documented","Added quotes for the Amazon and Google Play confirmation emails and the DIRECTV prorated credit (s24 to s26)","Summary now gives the Xfinity path"]}},"delete_account":{"url":"https://privacyportal.onetrust.com/webform/1b21e05d-c206-4e0b-970e-2d73a23e42e8/5b504afe-dd1e-47f6-9af6-56144531eced","difficulty":"medium","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/discovery_plus","json":"https://stackcut.io/exits/discovery_plus.json","evidence":{"packet_revision":"decc261159d6a920ccecfdb2e4c422e1cab94e75435496578f81e2dea3329826","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"discovery-plus--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"discovery-plus--carrier-or-isp--r2","channel":"carrier_or_isp","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"discovery-plus--amazon--r3","channel":"amazon","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"discovery-plus--apple-app-store--r4","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"discovery-plus--google-play--r5","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"discovery-plus--roku--r6","channel":"roku","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"discovery-plus--reseller-or-partner--r7","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"disney_plus","name":"Disney+","category":"streaming_video","website":"https://www.disneyplus.com","domains":["disneyplus.com"],"summary":"Cancel on DisneyPlus.com under Profile, Account, your subscription, Cancel Subscription, by 11:59 p.m. ET the day before the term ends; access lasts until then. Apple, Google, Amazon, Hulu, HBO Max and carrier-billed plans cancel with that biller. Cancelling a bundle leaves a separate original Hulu or ESPN plan billing.","routes":[{"channel":"direct_web","applies_to":"Subscriptions billed directly by Disney+, and Roku-billed ones (Roku processes the charge, but Disney+ manages the subscription)","who":"The account holder, signed in to DisneyPlus.com in a computer or mobile browser","method":"self_serve","start_url":"https://www.disneyplus.com/account/cancel-subscription","steps":[{"do":"Log in to DisneyPlus.com in a computer or mobile browser","expect":null},{"do":"Select your Profile, then Account","expect":"Subscription"},{"do":"Select your Disney+ subscription under Subscription","expect":"Cancel Subscription"},{"do":"Select Cancel Subscription","expect":null}],"confirm_by":"Your Account page offers Restart Subscription until the current term ends","effective":"Access continues until the end of the current subscription term; timing depends on monthly, annual or promotional billing","notice":"Cancel before 11:59 p.m. Eastern Time on the day before the subscription term ends to avoid the next charge","refund":"No refunds or credits for partly used terms or billing periods, except as required by law; Disney may make exceptions case by case","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s11","s22"]},{"channel":"apple_app_store","applies_to":"Existing subscriptions billed by Apple (Disney+ no longer sells new subscriptions through Apple)","who":"The person whose Apple Account pays for the subscription","method":"platform_settings","start_url":"https://account.apple.com/account/manage/section/subscriptions","steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then your Disney+ subscription","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription","expect":null}],"confirm_by":"Apple shows an expiration message in red text, or no Cancel button, once the subscription is canceled","effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s9","s12","s13"]},{"channel":"google_play","applies_to":"Existing subscriptions billed by Google Play (Disney+ no longer sells new subscriptions through Google)","who":"The person whose Google Account pays for the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Open the Google Play store in a web browser, signed in to the Google Account that pays","expect":null},{"do":"Click your account icon at top right and select Payment & subscriptions","expect":"Subscriptions"},{"do":"Open the Subscriptions tab and select your Disney+ subscription","expect":"Manage"},{"do":"Click Manage, then Cancel subscription; in the pop-up, select a reason and click Continue","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time you already paid for","notice":null,"refund":null,"fees":null,"source_ids":["s10","s14","s21"]},{"channel":"amazon","applies_to":"Subscriptions billed by Amazon","who":"The Amazon account holder who pays for the subscription","method":"platform_settings","start_url":"https://www.amazon.com/yourmembershipsandsubscriptions","steps":[{"do":"In a web browser, go to Amazon's Memberships and Subscriptions page and sign in","expect":"Your Memberships and Subscriptions"},{"do":"Find your Disney+ subscription and select Manage Subscription","expect":"Advanced Controls"},{"do":"Select Cancel Subscription under Advanced Controls","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s15"]},{"channel":"reseller_or_partner","applies_to":"Disney+ or bundle plans billed by Hulu, by HBO Max (Disney+, Hulu, HBO Max bundle) or by Kroger Boost","who":"The account holder with the partner that bills you","method":"platform_settings","start_url":null,"steps":[{"do":"Open your account with the partner that bills you: your Hulu account page, your HBO Max account, or your Kroger Boost account page","expect":null},{"do":"Cancel the Disney+ plan or bundle there, or contact that partner's support","expect":null}],"confirm_by":"The partner's own confirmation","effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s7","s8"]},{"channel":"carrier_or_isp","applies_to":"Disney+ included with or billed by Verizon, Xfinity, Spectrum or Total Wireless","who":"The account holder with the carrier or provider","method":"platform_settings","start_url":null,"steps":[{"do":"Go to your Verizon, Xfinity, Spectrum or Total Wireless account page, or that provider's help site, and cancel or change the Disney+ offer there","expect":null},{"do":"Verizon and Xfinity customers can instead cancel on DisneyPlus.com under Account","expect":null}],"confirm_by":"The provider's own confirmation","effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s7","s8","s16"]}],"pay_less":[{"type":"pause","what":"Pause a monthly Disney+-billed subscription from Account, then your subscription, then Pause Subscription. Some plans can't pause, and third-party-billed plans must ask their partner","evidence":"documented","source_ids":["s17"]},{"type":"ad_supported_plan","what":"Switch to Disney+ (With Ads) from Account, then Change next to your subscription; a move to a lower-tiered plan takes effect on your next billing date, and you lose any current promotion or price hold","evidence":"documented","source_ids":["s18"]}],"export":[],"after_cancel":{"access_until":"The end of the current subscription term","data_kept":"Cancelling does not delete your Disney+ account; profiles and watchlists stay until you delete the account yourself. No retention period is stated","you_lose":["Streaming and downloads when the term ends","Hulu and ESPN access that came with a cancelled bundle (a separate original Hulu, ESPN or third-party plan keeps billing)"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Check who bills you before choosing a route: Disney+, Apple, Google, Amazon or a partner","Cancel before deleting the Disney+ account, or charges may continue","Cancelling a Disney+, Hulu, ESPN bundle does not cancel an original Hulu, ESPN or third-party plan; cancel that separately","Subscriptions started on Roku are managed and cancelled on DisneyPlus.com"]},"sources":[{"id":"s1","url":"https://help.disneyplus.com/article/disneyplus-cancel","title":"How to cancel Disney+","publisher":"vendor","quote":"Log in to DisneyPlus.com through a computer or mobile browser Select your Profile Select Account Select your Disney+ subscription under Subscription Select Cancel Subscription","supports":"the direct-billed cancel steps"},{"id":"s2","url":"https://help.disneyplus.com/article/disneyplus-cancel","title":"How to cancel Disney+","publisher":"vendor","quote":"You’ll continue to have access to Disney+ until the end of your current subscription term","supports":"when access ends"},{"id":"s3","url":"https://www.disneyplus.com/legal/subscriber-agreement","title":"Disney+, ESPN and Hulu Subscriber Agreement","publisher":"vendor","quote":"TO CANCEL YOUR DISNEY+ SERVICE SUBSCRIPTION, NAVIGATE TO WWW.DISNEYPLUS.COM/ACCOUNT/CANCEL-SUBSCRIPTION, LOG IN, AND CLICK “CANCEL SUBSCRIPTION”.","supports":"the start URL"},{"id":"s4","url":"https://www.disneyplus.com/legal/subscriber-agreement","title":"Disney+, ESPN and Hulu Subscriber Agreement","publisher":"vendor","quote":"YOU MUST CANCEL YOUR SUBSCRIPTION PRIOR TO 11:59 P.M. EASTERN TIME ON THE DAY BEFORE YOUR SUBSCRIPTION TERM ENDS IN ORDER TO AVOID BEING CHARGED FOR THE NEXT SUBSCRIPTION TERM.","supports":"the notice deadline"},{"id":"s5","url":"https://www.disneyplus.com/legal/subscriber-agreement","title":"Disney+, ESPN and Hulu Subscriber Agreement","publisher":"vendor","quote":"EXCEPT AS REQUIRED BY APPLICABLE LAW, WE DO NOT REFUND OR CREDIT FOR PARTIALLY USED SUBSCRIPTION TERMS AND/OR BILLING PERIODS","supports":"the refund policy"},{"id":"s6","url":"https://help.disneyplus.com/article/disneyplus-cancel","title":"How to cancel Disney+","publisher":"vendor","quote":"If you’ve recently made a cancellation request but changed your mind before the end of your subscription term, you’ll be able to restart your Disney+ subscription","supports":"a cancelled subscription can be restarted from Account until the term ends"},{"id":"s7","url":"https://help.disneyplus.com/article/disneyplus-cancel","title":"How to cancel Disney+","publisher":"vendor","quote":"If you signed up for Disney+ through a third-party billing partner, the steps to cancel your subscription may vary.","supports":"partner-billed subscriptions cancel with the partner"},{"id":"s8","url":"https://help.disneyplus.com/article/disneyplus-third-party-subscription","title":"Disney+ subscriptions through a third party","publisher":"vendor","quote":"Amazon Apple Google Hulu Kroger Max Roku Spectrum Total Wireless Verizon Xfinity","supports":"the list of third-party billing partners"},{"id":"s9","url":"https://help.disneyplus.com/article/disneyplus-third-party-subscription","title":"Disney+ subscriptions through a third party","publisher":"vendor","quote":"New and returning subscribers are no longer able to sign up and pay for Disney+ through Apple.","supports":"Apple billing covers existing subscribers only"},{"id":"s10","url":"https://help.disneyplus.com/article/disneyplus-third-party-subscription","title":"Disney+ subscriptions through a third party","publisher":"vendor","quote":"On the top right, click your Google account icon and select Payment & subscriptions","supports":"the Google Play steps"},{"id":"s11","url":"https://help.disneyplus.com/article/disneyplus-third-party-subscription","title":"Disney+ subscriptions through a third party","publisher":"vendor","quote":"Once you are signed up, manage or cancel your subscription directly through Disney+.","supports":"Roku sign-ups cancel on Disney+"},{"id":"s12","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"s13","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm an Apple cancellation"},{"id":"s14","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when Google Play access ends"},{"id":"s15","url":"https://www.amazon.com/gp/help/customer/display.html?nodeId=GU8AWX4GDKM7QGTE","title":"Manage Amazon Subscriptions","publisher":"platform","quote":"Go to Your Memberships and Subscriptions. Locate the subscription that you want to cancel. Select Manage Subscription. Select Cancel Subscription under Advanced Controls.","supports":"the Amazon steps"},{"id":"s16","url":"https://help.disneyplus.com/article/disneyplus-third-party-subscription","title":"Disney+ subscriptions through a third party","publisher":"vendor","quote":"You also have the option to manage or cancel your subscription directly through Disney+.","supports":"Verizon and Xfinity customers can cancel on Disney+"},{"id":"s17","url":"https://help.disneyplus.com/article/disneyplus-cancel","title":"How to cancel Disney+","publisher":"vendor","quote":"If you have a monthly subscription billed by Disney+*, you can pause it by following these steps through a computer or mobile browser","supports":"the pause option"},{"id":"s18","url":"https://help.disneyplus.com/article/disneyplus-manage-subscription","title":"How do I change my Disney+ plan?","publisher":"vendor","quote":"Changing to a lower-tiered plan: If you're changing to a lower-tiered plan, the change takes effect on your next billing date.","supports":"downgrade timing"},{"id":"s19","url":"https://help.disneyplus.com/article/disneyplus-cancel","title":"How to cancel Disney+","publisher":"vendor","quote":"When you cancel your Disney+, Hulu, ESPN Bundle, your original Hulu, ESPN, or third-party billed subscription will continue at the then-current price and terms","supports":"the bundle gotcha"},{"id":"s20","url":"https://help.disneyplus.com/article/disneyplus-delete-account","title":"Deleting my Disney+ account","publisher":"vendor","quote":"IMPORTANT: You must cancel your subscription before requesting deletion of your Disney+ account or you may continue to be charged.","supports":"cancel before deleting; the account is kept after cancelling"},{"id":"s21","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"For the subscription you want to cancel, click Manage. Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.","supports":"Google Play's final steps on a computer: a reason pop-up, then Continue"},{"id":"s22","url":"https://support.roku.com/article/manage-or-cancel-subscriptions","title":"Roku: manage or cancel subscriptions","publisher":"platform","quote":"Roku processes the charge, but Disney+, Hulu, and Sling TV manage the subscription.","supports":"Roku-billed Disney+ is managed, and cancelled, by Disney+"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["When access ends for Apple-, Amazon-, Hulu-, HBO Max-, Kroger-, Verizon-, Xfinity- and Total Wireless-billed plans is not stated on these pages","No confirmation email for direct cancellations is documented","How long Disney+ keeps account data after cancelling is not stated","No data export is documented","The Disney+, ESPN and Hulu Subscriber Agreement (start link, notice deadline, refund policy) and Amazon's help page on managing subscriptions (the Amazon steps) couldn't be re-read in review, so those facts aren't reconfirmed"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Google Play route: added the reason pop-up and Continue (s21)","Direct route now covers Roku-billed subscriptions, which Disney+ manages (s22)"]}},"delete_account":{"url":"https://help.disneyplus.com/article/disneyplus-delete-account","difficulty":"medium","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/disney_plus","json":"https://stackcut.io/exits/disney_plus.json","localized":[{"language":"ja","market":"JP","title":"ディズニープラス（Disney+）の解約方法","page":"https://stackcut.io/ja/cancel/disney_plus","checked_on":"2026-10-05"},{"language":"de","market":"DE","title":"Disney Plus kündigen","page":"https://stackcut.io/de/cancel/disney_plus","checked_on":"2026-10-05"},{"language":"pt-br","market":"BR","title":"Como cancelar o Disney+","page":"https://stackcut.io/pt-br/cancel/disney_plus","checked_on":"2026-10-05"},{"language":"es","market":"MX","title":"Cómo cancelar Disney Plus","page":"https://stackcut.io/es/cancel/disney_plus","checked_on":"2026-10-05"},{"language":"nl","market":"NL","title":"Disney Plus opzeggen","page":"https://stackcut.io/nl/cancel/disney_plus","checked_on":"2026-10-05"}],"evidence":{"packet_revision":"074776682135f2385fc108741720a0c7eee913510d3b2aef3494575fb641518b","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"disney-plus--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"disney-plus--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"disney-plus--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"disney-plus--amazon--r4","channel":"amazon","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"disney-plus--reseller-or-partner--r5","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"disney-plus--carrier-or-isp--r6","channel":"carrier_or_isp","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"dochipo","name":"DocHipo","category":"design_creative","website":"https://www.dochipo.com","domains":["dochipo.com"],"summary":"Cancel your plan from within your DocHipo account before it renews; you won't be billed again and the account reverts to the Free plan (up to 5 documents). Paid plans have a 100% money-back guarantee for the first 7 days: email DocHipo for the refund.","routes":[{"channel":"direct_web","label":"Paid plans, cancelled in the account","applies_to":"Pro and Pro Unlimited plans, monthly or yearly. Subscriptions renew automatically","who":"The account holder, signed in to the account","method":"self_serve","start_url":"https://app.dochipo.com/","steps":[{"do":"Sign in to your DocHipo account","expect":null},{"do":"Cancel your subscription plan from within your account, before the renewal date","expect":null},{"do":"Within the first 7 days of a paid plan, email DocHipo (the address is in the refund answer on the pricing page) to ask for the money-back guarantee","expect":null}],"confirm_by":null,"effective":"No further billing after you cancel. Your account reverts to the free plan.","notice":"Cancel before renewal to avoid the next billing cycle","refund":"100% money-back guarantee on paid plans for the first 7 days: email DocHipo and the fee is credited back to your original payment method. DocHipo may deny refunds to people who repeatedly sign up, cancel and ask for refunds","fees":null,"source_ids":["s1","s2","s3","s4","s5","s7","s11","s12","s13","s14"]}],"pay_less":[{"type":"free_plan","what":"The Free plan is \"Forever free\": up to 5 documents, with downloads as JPG or PNG. Cancelling a paid plan reverts the account to it","evidence":"documented","source_ids":["s5","s8","s9","s15","s16"]},{"type":"annual_billing","what":"A Pay Yearly option is shown next to Pay Monthly on the pricing page. The page doesn't say how much it saves","evidence":"documented","source_ids":["s10"]}],"export":[{"data":"Your designs","how":"Download them while you're on a paid plan: the pricing page lists JPG, PNG, PDF, MP4 and GIF downloads for paid plans and JPG or PNG for Free. DocHipo hasn't published download steps in its help yet","format":"JPG, PNG, PDF, MP4, GIF (paid); JPG, PNG (Free)","limits":null,"source_ids":["s16","s17"]}],"after_cancel":{"access_until":null,"data_kept":"Documents you created stay accessible after the account reverts to the free plan. How long they stay is not stated.","you_lose":["Premium features of the Pro plans","Paid-plan download formats listed on the pricing page (PDF, MP4, GIF)"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Payment continues until you cancel, so cancel before the renewal date","DocHipo's help article on cancelling your plan is marked Coming Soon, so the menu names inside the account aren't confirmed","Ask for a refund within the first 7 days by email; it goes back to your original payment method","DocHipo accepts cards and PayPal; its pages describe cancelling only from within your DocHipo account"]},"sources":[{"id":"s1","url":"https://www.dochipo.com/pricing/","title":"DocHipo pricing and FAQ","publisher":"vendor","quote":"Yes! Of course. You can cancel your subscription plan from within your account any time you want.","supports":"cancelling from within the account"},{"id":"s2","url":"https://www.dochipo.com/pricing/","title":"DocHipo pricing and FAQ","publisher":"vendor","quote":"Upon cancellation, you wouldn’t be billed again.","supports":"no billing after cancelling"},{"id":"s3","url":"https://www.dochipo.com/pricing/","title":"DocHipo pricing and FAQ","publisher":"vendor","quote":"If you don’t want to be billed for the next billing cycle, cancel your subscription before renewal.","supports":"the timing of cancelling before renewal"},{"id":"s4","url":"https://www.dochipo.com/pricing/","title":"DocHipo pricing and FAQ","publisher":"vendor","quote":"Yes, the subscription plan renews automatically.","supports":"automatic renewal"},{"id":"s5","url":"https://www.dochipo.com/pricing/","title":"DocHipo pricing and FAQ","publisher":"vendor","quote":"Your account will automatically revert to the free plan once you cancel your subscription.","supports":"what the account becomes after cancelling"},{"id":"s6","url":"https://www.dochipo.com/pricing/","title":"DocHipo pricing and FAQ","publisher":"vendor","quote":"Don’t worry – you can still access all the documents you’ve created in the past.","supports":"documents stay accessible after cancelling"},{"id":"s7","url":"https://www.dochipo.com/pricing/","title":"DocHipo pricing and FAQ","publisher":"vendor","quote":"Yes, we offer a 100% money-back guarantee on paid plans for the first 7 days.","supports":"the refund guarantee"},{"id":"s8","url":"https://www.dochipo.com/pricing/","title":"DocHipo pricing and FAQ","publisher":"vendor","quote":"Yes! DocHipo offers a free plan. You may upgrade to the Pro plan if you need access to the premium features.","supports":"the free plan and what it lacks"},{"id":"s9","url":"https://www.dochipo.com/pricing/","title":"DocHipo pricing and FAQ","publisher":"vendor","quote":"Forever free","supports":"the Free plan price"},{"id":"s10","url":"https://www.dochipo.com/pricing/","title":"DocHipo pricing and FAQ","publisher":"vendor","quote":"Pay Yearly","supports":"the yearly billing option"},{"id":"s11","url":"https://www.dochipo.com/terms-of-service","title":"DocHipo Terms of Service","publisher":"vendor","quote":"We will process the payment on the day you sign up, and it will continue until you cancel your subscription.","supports":"billing continues until cancelled"},{"id":"s12","url":"https://www.dochipo.com/pricing/","title":"DocHipo pricing and FAQ","publisher":"vendor","quote":"and we'll promptly process a refund for the subscription fee paid,","supports":"refunds are processed after you email"},{"id":"s13","url":"https://www.dochipo.com/pricing/","title":"DocHipo pricing and FAQ","publisher":"vendor","quote":"which will be credited back to your original payment method.","supports":"where the refund goes"},{"id":"s14","url":"https://www.dochipo.com/terms-of-service","title":"DocHipo Terms of Service","publisher":"vendor","quote":"we reserve the right to withhold any future registrations and deny refund requests at our discretion","supports":"refunds can be denied for repeated patterns"},{"id":"s15","url":"https://www.dochipo.com/pricing/","title":"DocHipo pricing and FAQ","publisher":"vendor","quote":"Up to 5 documents","supports":"the Free plan document limit"},{"id":"s16","url":"https://www.dochipo.com/pricing/","title":"DocHipo pricing and FAQ","publisher":"vendor","quote":"Download as JPG, PNG","supports":"Free plan download formats"},{"id":"s17","url":"https://www.dochipo.com/pricing/","title":"DocHipo pricing and FAQ","publisher":"vendor","quote":"Download as JPG, PNG, PDF, MP4, GIF","supports":"paid plan download formats"},{"id":"s18","url":"https://www.dochipo.com/pricing/","title":"DocHipo pricing and FAQ","publisher":"vendor","quote":"We accept all major credit cards and PayPal.","supports":"payment methods"},{"id":"s19","url":"https://www.dochipo.com/help/category/account-billing-and-plans/","title":"DocHipo Help: Account, Billing and Plans","publisher":"vendor","quote":"Cancel Your Plan","supports":"the cancel article is listed (marked Coming Soon)"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["DocHipo's help article on cancelling your plan is marked Coming Soon, so the menu names inside the account aren't confirmed","When paid features stop after you cancel (right away or at the end of the paid period) isn't stated","How long documents stay accessible on the Free plan, and what happens to documents beyond its 5-document limit, isn't stated","Download steps aren't in DocHipo's published help yet; only the formats per plan are listed","No cancellation confirmation email or status is documented"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Added how the 7-day money-back guarantee works (request by email, credited to your original payment method) and that refunds can be denied for repeated sign-up and refund patterns","Added the Free plan's 5-document limit and JPG/PNG downloads, and an export item with the download formats per plan","Confirmed DocHipo's cancel and download help articles are still marked Coming Soon; the cancel route stays partial","Rewrote the not-confirmed notes and dropped the Free-plan-limits note the review resolved"]}},"page":"https://stackcut.io/cancel/dochipo","json":"https://stackcut.io/exits/dochipo.json","evidence":{"packet_revision":"1894396a79385be7a70ec61d1622e592de0577aa6909d0f98ac1b20c36417989","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"dochipo--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"docker","name":"Docker","category":"developer_tools","website":"https://www.docker.com","domains":["docker.com"],"summary":"Sign in to Docker Home, open Billing, open the action menu next to your plan and choose Cancel plan. Paid features last until the billing cycle ends, then the account returns to free Docker Personal. Gotcha: extra private repositories lock, and sales-assisted Business plans cancel through the account manager.","routes":[{"channel":"direct_web","label":"Cancel a self-serve plan","applies_to":"Docker Pro, Team and Business plans bought online (self-serve), billed monthly or yearly","who":"The account holder for Pro; for Team or Business, a user who manages the organization's billing in Docker Home","method":"self_serve","start_url":"https://app.docker.com","steps":[{"do":"Pull any private images you want to keep, and plan to cut private repositories down to the free plan's limit","expect":null},{"do":"Sign in to Docker Home and go to Billing","expect":"Active plans"},{"do":"From Active plans, open the action menu next to your Docker plan","expect":"Cancel plan"},{"do":"Select Cancel plan and complete the feedback survey","expect":null}],"confirm_by":null,"effective":"At the end of the current billing cycle (billing periods are calculated in UTC); paid features stay until then, then the account returns to Docker Personal or a basic organization account","notice":"Cancel any time before the renewal date: self-serve plans renew automatically at the end of each subscription period","refund":"The unused portion isn't refunded; self-serve customers aren't refunded outside a 15-day window","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s32"]},{"channel":"sales_contract","label":"Sales-assisted and contract plans","applies_to":"Sales-assisted Docker Business plans, and subscriptions bought on an Order Form under the Docker Subscription Service Agreement","who":"The customer, through its Docker account manager","method":"contact_sales","start_url":null,"steps":[{"do":"Check your order form for the end of the current term: the term renews automatically for another 12 months","expect":null},{"do":"Contact your Docker account manager to cancel","expect":null},{"do":"To stop the renewal, email notice of non-renewal to sales@docker.com at least 30 days before the term ends, and keep a copy","expect":null}],"confirm_by":null,"effective":"At the end of the current term","notice":"At least 30 days' written notice before the end of the current term, by email to sales@docker.com; otherwise it renews for another 12 months","refund":"None: fees are non-refundable and payment obligations are non-cancelable, unless the agreement says otherwise","fees":"All fees owed under the order form become immediately due when it expires or is terminated","source_ids":["s12","s13","s14","s15","s16"]},{"channel":"reseller_or_partner","label":"Bought through a marketplace or reseller","applies_to":"Docker subscriptions bought through a cloud marketplace or a reseller instead of directly from Docker","who":"The customer, with the marketplace or reseller it bought from","method":"contact_sales","start_url":null,"steps":[{"do":"Find your agreement with the marketplace or reseller: the fees and the subscription term are set between you and them, not by Docker","expect":null},{"do":"Stop the renewal under that marketplace's or reseller's terms","expect":null},{"do":"Watch for a renewal invoice from Docker itself: on auto-renewal, Docker may renew the services by direct invoice under the marketplace's or reseller's renewal terms","expect":null}],"confirm_by":null,"effective":"At the end of the subscription term in your marketplace or reseller agreement","notice":"Set by your agreement with the marketplace or reseller","refund":"None unless the agreement says otherwise: Docker's fees are non-refundable","fees":"You owe the full fees for the subscription term, whatever your billing terms with the marketplace or reseller","source_ids":["s41","s42","s43","s15"]},{"channel":"direct_web","label":"Deactivate the Docker account","applies_to":"A Docker account you want to close for good, after its paid plan is cancelled","who":"The account holder","method":"self_serve","start_url":"https://app.docker.com","steps":[{"do":"Downgrade any paid plan to Docker Personal, leave any organization or company you own (transfer the owner role first if you are its only owner), and unlink any GitHub or Bitbucket account used for automated builds","expect":null},{"do":"Download the images and tags you want to keep (docker pull -a <image> fetches every tag)","expect":null},{"do":"Sign in to Docker Home, select your avatar and choose Account settings","expect":"Deactivate"},{"do":"Select Deactivate, then select Deactivate account and select it again to confirm","expect":null}],"confirm_by":null,"effective":"Immediately and permanently: every Docker product and service that uses the account becomes inaccessible, and it can't be undone","notice":null,"refund":null,"fees":null,"source_ids":["s17","s18","s19","s20","s21","s22","s23","s44"]}],"pay_less":[{"type":"free_plan","what":"Docker Personal is free for individual developers, with 100 Docker Hub pulls an hour per user; cancelling a paid plan returns you to it","evidence":"documented","source_ids":["s24","s25","s6"]},{"type":"free_plan","what":"Docker Desktop itself is free for small businesses (fewer than 250 employees and under $10 million in annual revenue), personal use, education and non-commercial open source projects","evidence":"documented","source_ids":["s26","s27"]},{"type":"seat_reduction","what":"Team and Business: in Docker Home select the organization, go to Billing, Active plans, open the plan's action menu and choose Remove seats, then confirm the billing details. You must remove members from the organization to match","evidence":"documented","source_ids":["s28"]},{"type":"downgrade","what":"Business to Team: contact the Docker Sales and Support team (you lose SSO and other Business features). Team or Business can't move to Pro, but you can stay on Team with as few as one user","evidence":"documented","source_ids":["s29","s30","s31"]}],"export":[{"data":"Images and tags in your Docker Hub repositories","how":"Pull them to your machine before cancelling or deactivating: docker pull -a <image> fetches every tag, or pull just the tags you need","format":"Container images","limits":"After a paid plan is cancelled, private repositories beyond the free plan's limit are locked","source_ids":["s19","s7"]}],"after_cancel":{"access_until":"The end of the current billing cycle (billing periods are calculated in UTC)","data_kept":"The subscription agreement lets Docker delete usage history and data files for AI features and Cloud Sandboxes within 90 days of termination, or within 30 days for free accounts. Deactivating the account doesn't delete personal data: use Docker's Privacy request form for that","you_lose":["Private repositories beyond the free limit (they are locked), and Pro collaborators on private repositories","Team or Business members provisioned through SCIM without a password, who are locked out","Paid features such as unlimited private repositories, Docker Build Cloud and commercial Docker Desktop use","Every Docker product and service tied to the account, if you deactivate it"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"Cancel plan asks you to complete a feedback survey","tips":["You can't pause or delay a plan: cancel it, downgrade, or remove seats instead","Billing periods are calculated in UTC: cancel well before the renewal date","If a payment fails there is a 15-day grace period; after it, the subscription drops to free and paid features are disabled","Docker Desktop at a company with 250 or more employees, or $10 million or more in revenue, isn't covered by the free terms","Pay by invoice is only available for renewing annual subscriptions","Deactivating the account is permanent, and needs the paid plan cancelled and your organizations left first"]},"sources":[{"id":"s1","url":"https://docs.docker.com/subscription-billing/plans/docker/","title":"Docker plans","publisher":"vendor","quote":"Sign in to Docker Home and go to Billing.","supports":"where cancelling starts"},{"id":"s2","url":"https://docs.docker.com/subscription-billing/plans/docker/","title":"Docker plans","publisher":"vendor","quote":"From Active plans, select the action menu next to your Docker plan.","supports":"the action menu step"},{"id":"s3","url":"https://docs.docker.com/subscription-billing/plans/docker/","title":"Docker plans","publisher":"vendor","quote":"Select Cancel plan and complete the feedback survey.","supports":"the final step and the survey"},{"id":"s4","url":"https://docs.docker.com/subscription-billing/plans/docker/","title":"Docker plans","publisher":"vendor","quote":"You can cancel at any time before your renewal date, but you can't pause or delay a plan.","supports":"cancel before renewal; no pause"},{"id":"s5","url":"https://docs.docker.com/subscription-billing/plans/docker/","title":"Docker plans","publisher":"vendor","quote":"While the unused portion is not refundable, you still retain access to paid features until the end of the current billing cycle.","supports":"when access ends; no refund of the unused portion"},{"id":"s6","url":"https://docs.docker.com/subscription-billing/plans/docker/","title":"Docker plans","publisher":"vendor","quote":"Canceling a paid plan returns your account to Docker Personal or a basic organization account.","supports":"what the account becomes"},{"id":"s7","url":"https://docs.docker.com/subscription-billing/plans/docker/","title":"Docker plans","publisher":"vendor","quote":"Docker Pro private repository collaborators are removed and additional private repositories are locked.","supports":"what is lost on cancelling"},{"id":"s8","url":"https://docs.docker.com/subscription-billing/plans/docker/","title":"Docker plans","publisher":"vendor","quote":"Docker Team or Docker Business members provisioned through SCIM without a password will be locked out.","supports":"SCIM members are locked out"},{"id":"s9","url":"https://docs.docker.com/subscription-billing/plans/docker/","title":"Docker plans","publisher":"vendor","quote":"For paid individual and organization plans, you must convert private repositories to fit your new plan limits.","supports":"private repositories must fit the free limit"},{"id":"s10","url":"https://docs.docker.com/subscription-billing/plans/docker/","title":"Docker plans","publisher":"vendor","quote":"Billing periods are calculated in UTC (Coordinated Universal Time)","supports":"billing periods run in UTC"},{"id":"s11","url":"https://www.docker.com/pricing/faq/","title":"Docker Pricing FAQs","publisher":"vendor","quote":"Self-serve customers can cancel their subscription at any time prior to the renewal date, but are not subject to refunds outside of a 15-day window.","supports":"auto-renewal timing and the 15-day refund window"},{"id":"s12","url":"https://docs.docker.com/subscription-billing/plans/docker/","title":"Docker plans","publisher":"vendor","quote":"if you have a sales-assisted Docker Business plan, you must contact your account manager to cancel","supports":"sales-assisted plans cancel through the account manager"},{"id":"s13","url":"https://www.docker.com/legal/docker-subscription-service-agreement/","title":"Docker Subscription Service Agreement","publisher":"vendor","quote":"The Initial Term will automatically renew for additional 12-month periods unless a party provides at least 30 days' written notice prior to the end of the then-current term","supports":"auto-renewal and the 30-day notice"},{"id":"s14","url":"https://www.docker.com/legal/docker-subscription-service-agreement/","title":"Docker Subscription Service Agreement","publisher":"vendor","quote":"In the case of non-renewal by Customer, notice of non-renewal by email shall be sent to sales@docker.com.","supports":"how notice is sent"},{"id":"s15","url":"https://www.docker.com/legal/docker-subscription-service-agreement/","title":"Docker Subscription Service Agreement","publisher":"vendor","quote":"all fees and other amounts payable by Customer under this Agreement are non-refundable, and Customer's payment obligations are non-cancelable","supports":"no refunds on contracts"},{"id":"s16","url":"https://www.docker.com/legal/docker-subscription-service-agreement/","title":"Docker Subscription Service Agreement","publisher":"vendor","quote":"all fees owed by Customer to Docker pursuant to such Order Form or this Agreement (as applicable) will be immediately due","supports":"fees owed at the end of an order form"},{"id":"s17","url":"https://docs.docker.com/accounts/deactivate-user-account/","title":"Deactivate an account","publisher":"vendor","quote":"Downgrade it to a Docker Personal subscription","supports":"cancel the paid plan before deactivating"},{"id":"s18","url":"https://docs.docker.com/accounts/deactivate-user-account/","title":"Deactivate an account","publisher":"vendor","quote":"If you are an organization or company owner, you must leave your organization or company before deactivating your Docker account","supports":"leave organizations first"},{"id":"s19","url":"https://docs.docker.com/accounts/deactivate-user-account/","title":"Deactivate an account","publisher":"vendor","quote":"Download any images and tags you want to keep.","supports":"export images before leaving"},{"id":"s20","url":"https://docs.docker.com/accounts/deactivate-user-account/","title":"Deactivate an account","publisher":"vendor","quote":"Select your avatar to open the drop-down menu. Select Account settings.","supports":"where deactivation starts"},{"id":"s21","url":"https://docs.docker.com/accounts/deactivate-user-account/","title":"Deactivate an account","publisher":"vendor","quote":"Select Deactivate account, then select again to confirm.","supports":"the confirmation step"},{"id":"s22","url":"https://docs.docker.com/accounts/deactivate-user-account/","title":"Deactivate an account","publisher":"vendor","quote":"All Docker products and services that use your Docker account are inaccessible after deactivating your account.","supports":"what deactivating does"},{"id":"s23","url":"https://docs.docker.com/accounts/deactivate-user-account/","title":"Deactivate an account","publisher":"vendor","quote":"permanent and can't be undone","supports":"deactivation is permanent"},{"id":"s24","url":"https://docs.docker.com/subscription-billing/plans/docker/","title":"Docker plans","publisher":"vendor","quote":"Docker Personal is free for individual developers","supports":"the free plan"},{"id":"s25","url":"https://www.docker.com/pricing/","title":"Docker Pricing","publisher":"vendor","quote":"100 pulls/hr per user","supports":"the free plan's pull limit"},{"id":"s26","url":"https://docs.docker.com/subscription-billing/desktop-license/","title":"Docker Desktop license agreement","publisher":"vendor","quote":"Small businesses (fewer than 250 employees AND less than $10 million in annual revenue)","supports":"free Docker Desktop for small businesses"},{"id":"s27","url":"https://docs.docker.com/subscription-billing/desktop-license/","title":"Docker Desktop license agreement","publisher":"vendor","quote":"Non-commercial open source projects","supports":"free Docker Desktop for non-commercial open source"},{"id":"s28","url":"https://docs.docker.com/subscription-billing/plans/docker/","title":"Docker plans","publisher":"vendor","quote":"When you remove seats, you must remove members from your organization","supports":"removing seats"},{"id":"s29","url":"https://www.docker.com/pricing/faq/","title":"Docker Pricing FAQs","publisher":"vendor","quote":"You must contact the Docker Sales and Support team to complete the downgrade process.","supports":"Business to Team needs Sales and Support"},{"id":"s30","url":"https://www.docker.com/pricing/faq/","title":"Docker Pricing FAQs","publisher":"vendor","quote":"The Pro plan does not include the support of the Hub organization and only allows a single user usage.","supports":"Team or Business can't move to Pro"},{"id":"s31","url":"https://www.docker.com/pricing/faq/","title":"Docker Pricing FAQs","publisher":"vendor","quote":"The customers can decide to stay on the Team plan with a minimum one user or cancel the subscription at the end of the subscription period.","supports":"staying on Team with one user"},{"id":"s32","url":"https://www.docker.com/pricing/faq/","title":"Docker Pricing FAQs","publisher":"vendor","quote":"For all self-serve subscriptions, the plan will be automatically renewed at the end of the subscription period.","supports":"self-serve plans auto-renew"},{"id":"s33","url":"https://docs.docker.com/faqs/subscription-billing/","title":"Subscription and billing FAQs","publisher":"vendor","quote":"You can't pause or delay a subscription, but you can downgrade your subscription.","supports":"no pause"},{"id":"s34","url":"https://docs.docker.com/faqs/subscription-billing/","title":"Subscription and billing FAQs","publisher":"vendor","quote":"If your subscription payment fails, there is a grace period of 15 days, including the due date.","supports":"the failed-payment grace period"},{"id":"s35","url":"https://docs.docker.com/faqs/subscription-billing/","title":"Subscription and billing FAQs","publisher":"vendor","quote":"the subscription downgrades to a free subscription and all paid features are disabled","supports":"what happens after the grace period"},{"id":"s36","url":"https://docs.docker.com/faqs/subscription-billing/","title":"Subscription and billing FAQs","publisher":"vendor","quote":"Pay by invoice is only available for renewing annual subscriptions, not for purchasing upgrades or additional seats.","supports":"pay by invoice"},{"id":"s37","url":"https://www.docker.com/legal/docker-subscription-service-agreement/","title":"Docker Subscription Service Agreement","publisher":"vendor","quote":"Docker may delete Customer's usage history and data files older than 12 months or within 90 days of the termination of this Agreement","supports":"data deletion after termination"},{"id":"s38","url":"https://www.docker.com/legal/docker-subscription-service-agreement/","title":"Docker Subscription Service Agreement","publisher":"vendor","quote":"may be deleted within 30 days from termination","supports":"the shorter period for free accounts"},{"id":"s39","url":"https://docs.docker.com/accounts/deactivate-user-account/","title":"Deactivate an account","publisher":"vendor","quote":"To request personal data deletion, fill out Docker's Privacy request form.","supports":"personal data deletion is a separate request"},{"id":"s40","url":"https://docs.docker.com/subscription-billing/plans/docker/","title":"Docker plans","publisher":"vendor","quote":"unlimited private repositories, Docker Build Cloud, and commercial Docker Desktop use","supports":"the paid features you lose"},{"id":"s41","url":"https://www.docker.com/legal/docker-subscription-service-agreement/","title":"Docker Subscription Service Agreement","publisher":"vendor","quote":"Any agreement between Customer and a Marketplace or Reseller is solely between Customer and that Marketplace or Reseller with respect to fees and the Subscription Term","supports":"marketplace and reseller purchases: fees and term are set with them"},{"id":"s42","url":"https://www.docker.com/legal/docker-subscription-service-agreement/","title":"Docker Subscription Service Agreement","publisher":"vendor","quote":"if they purchased the Services via a Reseller or Marketplace, upon auto-renewal the Services may automatically renew via a direct invoice subject to that Reseller's or Marketplace's renewal terms.","supports":"renewal may come as a direct Docker invoice"},{"id":"s43","url":"https://www.docker.com/legal/docker-subscription-service-agreement/","title":"Docker Subscription Service Agreement","publisher":"vendor","quote":"If Customer purchases through a Marketplace or Reseller, Customer will be responsible for full payment of the Fees for the Subscription Term","supports":"full fees for the term are owed"},{"id":"s44","url":"https://docs.docker.com/accounts/deactivate-user-account/","title":"Deactivate an account","publisher":"vendor","quote":"If you linked a GitHub or Bitbucket account for automated builds, unlink it.","supports":"unlink build accounts before deactivating"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Which organization roles can cancel a Team or Business plan isn't stated on Docker's plan page","Docker's docs don't say when a seat reduction takes effect or whether removed seats are credited","Docker doesn't describe a confirmation email or screen after Cancel plan","Whether annual billing costs less isn't confirmed: Docker's pricing page lists two prices for Pro and Team without saying in its text which is the annual one","How to stop a Docker subscription on a specific marketplace, such as AWS Marketplace, isn't described on Docker's public pages; its subscription agreement leaves fees and the term to the marketplace or reseller"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked every route, pay_less and export fact against Docker's docs, pricing FAQ and subscription agreement; all confirmed, and every quote is on its page","Added a route for subscriptions bought through a marketplace or reseller: Docker's agreement leaves fees and the term to them, the full term's fees are owed, and renewal may come as a direct Docker invoice (s41 to s43)","Deactivation: added unlinking GitHub or Bitbucket accounts used for automated builds, which Docker lists as a prerequisite (s44)"]}},"delete_account":{"url":"https://hub.docker.com/settings/deactivate","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/docker","json":"https://stackcut.io/exits/docker.json","evidence":{"packet_revision":"a4f1672659368392c72a9b3e1283234a154d3660575f26377bc7b8c0e95e8e05","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"docker--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"docker--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"docker--reseller-or-partner--r3","channel":"reseller_or_partner","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"docker--direct-web--r4","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"docparser","name":"Docparser","category":"productivity","website":"https://docparser.com","domains":["docparser.com"],"summary":"Cancel in My Account, Subscriptions, Cancel Subscription at least 7 working days before the plan period ends, or it renews. The plan ends with the billing cycle and the account reverts to the free plan. Prepaid fees aren't refunded. Download parsed data first: documents are kept 30 days at most.","routes":[{"channel":"direct_web","applies_to":"Paid Docparser subscriptions (free accounts have nothing to cancel)","who":"A user signed in to the account (the help article doesn't name a role)","method":"self_serve","start_url":"https://app.docparser.com/myaccount/subscription/cancel_subscription","steps":[{"do":"Sign in, open My Account (top right menu), then Subscriptions","expect":"Cancel Subscription"},{"do":"Click Cancel Subscription","expect":null}],"confirm_by":null,"effective":"At the end of the current billing cycle; no further payments are due and the account reverts to the free plan","notice":"Plans renew for another period of the same length unless terminated at least 7 working days before the last day of the plan period","refund":"Prepaid fees are not refunded when a plan is ended before its period ends","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s20","s21"]}],"pay_less":[{"type":"free_plan","what":"Cancelling moves the account to the free plan rather than closing it; parsers, settings and parsing rules are kept for one year","evidence":"documented","source_ids":["s4","s7"]},{"type":"downgrade","what":"Monthly plans: in My Account, Subscription, move the slider to a smaller plan and click Choose Plan. It applies at the end of the billing cycle and you keep your credits","evidence":"documented","source_ids":["s8","s9","s10"]}],"export":[{"data":"Parsed data from your documents","how":"Hover over a document for its Excel Download link, or create a download link inside the parser under Downloads to get many documents at once","format":"Excel, CSV, XML or JSON","limits":"Documents are deleted once they pass each parser's Data Retention period (the Terms say 30 calendar days at most), so download before then","source_ids":["s11","s12","s13","s14","s15","s16"]}],"after_cancel":{"access_until":"The end of the current billing cycle","data_kept":"The account reverts to the free plan; parsers, settings and parsing rules stay for one year unless you delete the account. Documents are deleted after each parser's Data Retention period, and all content is deleted, unrecoverably, when the agreement terminates","you_lose":["Documents and parsed data once they pass the parser's Data Retention period","All content and parsed content, with no recovery, when the agreement terminates"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Free accounts can't be cancelled because nothing is being paid","Cancel at least 7 working days before the plan period ends, or it renews for the same length","Download parsed data before cancelling: documents are kept for 30 days at most","Deleting the account (My Account, Delete Your Account) is a separate step from cancelling"]},"sources":[{"id":"s1","url":"https://help.docparser.com/hc/en-us/articles/21113657700884-How-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"You can cancel your subscription by navigating to My Account > Subscriptions > Cancel Subscription","supports":"where to cancel"},{"id":"s2","url":"https://help.docparser.com/hc/en-us/articles/21113657700884-How-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"it will be terminated at the end of the current billing cycle and no further payments will be due.","supports":"when cancelling takes effect"},{"id":"s3","url":"https://help.docparser.com/hc/en-us/articles/21113657700884-How-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"Free Accounts cannot be cancelled as there are no payments / subscription involved.","supports":"free accounts need no cancelling"},{"id":"s4","url":"https://help.docparser.com/hc/en-us/articles/21113657700884-How-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"Cancelling reverts your account to the free plan","supports":"the account moves to the free plan"},{"id":"s5","url":"https://docparser.com/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"All Subscribed Plans will renew for successive periods of the same duration unless terminated by either Party","supports":"auto-renewal"},{"id":"s6","url":"https://docparser.com/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"If Client terminates a Subscribed Plan prior to the end of the Subscribed Plan period, pre-paid fees will not be refunded.","supports":"no refunds"},{"id":"s7","url":"https://help.docparser.com/hc/en-us/articles/21113657700884-How-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"All of your parsers, settings and parsing rules will remain for one year unless you delete your account","supports":"what is kept after cancelling"},{"id":"s8","url":"https://help.docparser.com/hc/en-us/articles/25763199304340-Can-I-Downgrade-Upgrade-My-Account","title":"Can I Downgrade/Upgrade My Account?","publisher":"vendor","quote":"This is available by navigating to My Account > Subscription (top right Menu), then moving the slider to your preferred plan and click on the 'Choose Plan' blue button.","supports":"how to downgrade"},{"id":"s9","url":"https://help.docparser.com/hc/en-us/articles/25763199304340-Can-I-Downgrade-Upgrade-My-Account","title":"Can I Downgrade/Upgrade My Account?","publisher":"vendor","quote":"any changes will not take place until the end of the current billing cycle.","supports":"when a downgrade applies"},{"id":"s10","url":"https://help.docparser.com/hc/en-us/articles/25763199304340-Can-I-Downgrade-Upgrade-My-Account","title":"Can I Downgrade/Upgrade My Account?","publisher":"vendor","quote":"Downgraded accounts will not lose their credits","supports":"credits are kept"},{"id":"s11","url":"https://help.docparser.com/hc/en-us/articles/16254847181844-What-are-the-options-for-downloading-parsed-data","title":"What are the options for downloading parsed data?","publisher":"vendor","quote":"Excel Download","supports":"the per-document download link"},{"id":"s12","url":"https://help.docparser.com/hc/en-us/articles/16254847181844-What-are-the-options-for-downloading-parsed-data","title":"What are the options for downloading parsed data?","publisher":"vendor","quote":"You can create a new download link inside your Document Parser under","supports":"download links for many documents"},{"id":"s13","url":"https://help.docparser.com/hc/en-us/articles/16254847181844-What-are-the-options-for-downloading-parsed-data","title":"What are the options for downloading parsed data?","publisher":"vendor","quote":"you can define what data you want to download and in which format (Excel, CSV, XML or JSON)","supports":"export formats"},{"id":"s14","url":"https://help.docparser.com/hc/en-us/articles/21113657700884-How-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"documents will be automatically deleted when they pass the Data Retention period as defined in each parsers settings","supports":"documents are deleted after the retention period"},{"id":"s15","url":"https://docparser.com/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"The Content and the Parsed Content is kept by Docparser for a maximum period of 30 calendar days for the performance of the Service.","supports":"the 30-day maximum"},{"id":"s16","url":"https://docparser.com/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"All Content and Parsed Content will be automatically deleted from the Service at the termination date of the Agreement.","supports":"deletion at termination"},{"id":"s17","url":"https://docparser.com/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"Content and the Parsed Content cannot be recovered after the termination date of the Agreement.","supports":"no recovery after termination"},{"id":"s18","url":"https://help.docparser.com/hc/en-us/articles/21113657700884-How-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"My Account > Delete Your Account","supports":"deleting the account"},{"id":"s19","url":"https://docparser.com/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"Notices of termination from Clients should be sent to","supports":"termination notices go to a Docparser email address"},{"id":"s20","url":"https://docparser.com/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"at least 7 (seven) working days before the last day of the Subscribed Plan period.","supports":"the 7-working-day deadline"},{"id":"s21","url":"https://help.docparser.com/hc/en-us/articles/21113657700884-How-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"or by clicking on the following link Subscription Plan that will take you directly to the Subscription page in your account.","supports":"the direct link to the cancel page (app.docparser.com/myaccount/subscription/cancel_subscription)"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Which user role can cancel is not stated","The Terms' email address for termination notices is hidden on the page, so no email route is given","Annual plans, and what the cancel flow shows before confirming, are not described","The free plan's limits were not found on the pages read"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["start_url set to the direct cancel link the help article gives (app.docparser.com/myaccount/subscription/cancel_subscription)","Re-read the cancel, downgrade and download articles and the Terms (5.1 renewal with 7 working days, 5.4 no refunds, 5.6 and 7.1 deletion): the rest matches"]}},"stackcut":{"vendor_id":"docparser","name":"Docparser","recipes":[{"id":"structured-extraction","title":"A few document layouts to structured data","best_year_one_net":-10}]},"page":"https://stackcut.io/cancel/docparser","json":"https://stackcut.io/exits/docparser.json","evidence":{"packet_revision":"83af49128960f358e03a1f2c35eecc546ac8c54f23595ee153de0f6dd3f67443","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"docparser--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"docsend","name":"Dropbox DocSend","category":"productivity","website":"https://www.docsend.com","domains":["docsend.com"],"summary":"The account Owner cancels under avatar, Billing, Cancel plan before the renewal day. The plan runs to the cycle's end, then drops to the free Limited Trial, where premium links stop working. No refunds. Contracts need emailed written notice 30 days before the term ends (60 for yearly terms).","routes":[{"channel":"direct_web","applies_to":"Subscriptions bought online (self-serve) with a payment method on file","who":"The account Owner (only the Owner can open the Billing page)","method":"self_serve","start_url":"https://www.docsend.com","steps":[{"do":"Log in to docsend.com, click your avatar (top right), then Billing","expect":"Cancel plan"},{"do":"Click Cancel plan under the card on file section","expect":"Undo cancelation"},{"do":"To reverse it before the billing cycle ends, click Undo cancelation on the Billing page","expect":null}],"confirm_by":"The Billing page shows Undo cancelation while the cancellation is pending","effective":"The subscription stays active through the end of the current billing cycle, then the account switches to the free Limited Trial plan","notice":"Cancel before the day the renewal term begins","refund":"Fees are non-refundable except as required by law or as the Terms specifically permit","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10"]},{"channel":"sales_contract","applies_to":"Subscriptions not bought through the online self-serve checkout, such as sales agreements","who":"The customer, in writing","method":"email","start_url":null,"steps":[{"do":"Email a written notice of termination (non-renewal) to Dropbox Legal at the email address given in the DocSend Terms","expect":null},{"do":"Also mail a copy to Dropbox, Inc., P.O. Box 77767, San Francisco, CA 94107, attn.: Legal Department","expect":null},{"do":"Send it at least 30 days before the term ends for subscriptions under a year, or at least 60 days before for subscriptions of a year or more","expect":null}],"confirm_by":null,"effective":"At the end of the current Services Term","notice":"Written notice by email (with a mailed copy) at least 30 days before the term expires (subscriptions under one year) or at least 60 days (one year or more); otherwise it renews at the current quantity","refund":"Fees are non-refundable except as required by law or as the Terms specifically permit","fees":null,"source_ids":["s8","s10","s11","s12","s13","s14","s15","s35"]}],"pay_less":[{"type":"free_plan","what":"The free Limited Trial: up to 10 links, 5 documents stored at a time, member-role users, and two visits per document in analytics. Content isn't deleted, but premium links are disabled","evidence":"documented","source_ids":["s16","s17","s18","s19","s20"]},{"type":"downgrade","what":"Switch to a cheaper plan type from the Billing page: DocSend credits the unused time on the old plan, and checkout shows how many links use premium features","evidence":"documented","source_ids":["s36","s37","s38"]},{"type":"seat_reduction","what":"An account Owner or admin can remove user seats on the User Settings page","evidence":"documented","source_ids":["s39"]},{"type":"student_or_nonprofit","what":"US non-profits with valid 501(c)(3) status, listed in the IRS Tax Exempt Organization Search, can get 30% off any subscription plan; the account Owner requests it from support with the subject Non-profit Discount Request","evidence":"documented","source_ids":["s21","s22","s40","s41"]}],"export":[{"data":"Individual documents","how":"In Content library, open the document, click the more options menu and select Download","format":null,"limits":null,"source_ids":["s23"]},{"data":"A whole Space (data room)","how":"In Spaces, open the Space, click the more options menu, then Download space","format":"ZIP file","limits":"Not available on the Limited Trial; downloading selected files and folders inside a Space is limited to Advanced Data Rooms customers","source_ids":["s24","s25","s26","s27"]},{"data":"Visit analytics for a Space or a file","how":"Open the Space or file, click the more options menu, then Export visits","format":"CSV spreadsheet","limits":"Standard, Advanced, Advanced Data Rooms and Enterprise plans; members can only export visits for documents they own","source_ids":["s28","s29","s30","s31"]}],"after_cancel":{"access_until":"The end of the current billing cycle","data_kept":"On the Limited Trial your content isn't deleted, and deactivated links come back when you upgrade. After the Terms end, DocSend may let you retrieve data for up to 30 days, at its discretion, and may delete Customer Data","you_lose":["Links that use premium features, which are disabled and inaccessible to visitors","Full visit analytics: the Limited Trial shows two visits per document","Downloading whole Spaces, which isn't available on the Limited Trial"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Only the account Owner can see Billing: other users can't cancel","A cancellation can be undone from the Billing page until the billing cycle ends","Download Spaces and export visit data before the plan ends: Space downloads aren't available on the Limited Trial","Contracts: notice is due 30 days before the term ends, or 60 days for terms of a year or more"]},"sources":[{"id":"s1","url":"https://help.dropbox.com/billing/manage-your-dropbox-docsend-subscription","title":"How to manage your Dropbox DocSend subscription","publisher":"vendor","quote":"Only the account owner has access to the Billing page.","supports":"who can cancel"},{"id":"s2","url":"https://help.dropbox.com/billing/manage-your-dropbox-docsend-subscription","title":"How to manage your Dropbox DocSend subscription","publisher":"vendor","quote":"Log in to docsend.com","supports":"where the flow starts"},{"id":"s3","url":"https://help.dropbox.com/billing/manage-your-dropbox-docsend-subscription","title":"How to manage your Dropbox DocSend subscription","publisher":"vendor","quote":"Click your avatar (profile picture or initials) in the top-right corner","supports":"the avatar menu"},{"id":"s4","url":"https://help.dropbox.com/billing/manage-your-dropbox-docsend-subscription","title":"How to manage your Dropbox DocSend subscription","publisher":"vendor","quote":"Click Cancel plan under the card on file section","supports":"the cancel button"},{"id":"s5","url":"https://help.dropbox.com/billing/manage-your-dropbox-docsend-subscription","title":"How to manage your Dropbox DocSend subscription","publisher":"vendor","quote":"Upon canceling, your subscription will remain active through the end of the current billing cycle.","supports":"when access ends"},{"id":"s6","url":"https://help.dropbox.com/billing/manage-your-dropbox-docsend-subscription","title":"How to manage your Dropbox DocSend subscription","publisher":"vendor","quote":"At the end of the billing cycle, your account will be switched to DocSend's free Limited Trial plan.","supports":"what the account becomes"},{"id":"s7","url":"https://help.dropbox.com/billing/manage-your-dropbox-docsend-subscription","title":"How to manage your Dropbox DocSend subscription","publisher":"vendor","quote":"Click Undo cancelation","supports":"undoing a cancellation"},{"id":"s8","url":"https://www.docsend.com/terms-of-service/","title":"DocSend Terms of Service","publisher":"vendor","quote":"Fees are non-refundable except as required by law or as otherwise specifically permitted in the Terms.","supports":"no refunds"},{"id":"s9","url":"https://www.docsend.com/terms-of-service/","title":"DocSend Terms of Service","publisher":"vendor","quote":"Customer may elect to terminate the Terms via the Admin Console prior to the day a Renewal Term begins.","supports":"self-serve cancel deadline"},{"id":"s10","url":"https://www.docsend.com/terms-of-service/","title":"DocSend Terms of Service","publisher":"vendor","quote":"If Customer has purchased the Services online via a self-serve mechanism and provided a payment method to DocSend for recurring charges","supports":"which customers can cancel in the Admin Console"},{"id":"s11","url":"https://www.docsend.com/terms-of-service/","title":"DocSend Terms of Service","publisher":"vendor","quote":"Customer's subscription to the Services will automatically renew for a Renewal Term at the then-current quantity","supports":"auto-renewal"},{"id":"s12","url":"https://www.docsend.com/terms-of-service/","title":"DocSend Terms of Service","publisher":"vendor","quote":"at least thirty days prior to the expiration of the then-current Services Term for subscriptions less than one year","supports":"the 30-day notice"},{"id":"s13","url":"https://www.docsend.com/terms-of-service/","title":"DocSend Terms of Service","publisher":"vendor","quote":"at least sixty days prior to the expiration of the then-current Services Term for subscriptions of one year or more.","supports":"the 60-day notice for annual terms"},{"id":"s14","url":"https://www.docsend.com/terms-of-service/","title":"DocSend Terms of Service","publisher":"vendor","quote":"Notices to DocSend must be sent to Dropbox Legal at","supports":"notices go to Dropbox Legal"},{"id":"s15","url":"https://www.docsend.com/terms-of-service/","title":"DocSend Terms of Service","publisher":"vendor","quote":"with a copy to Dropbox, Inc., P.O. Box 77767, San Francisco, CA 94107, attn.: Legal Department.","supports":"the mailed copy"},{"id":"s16","url":"https://help.dropbox.com/plans/dropbox-docsend-limited-trial","title":"Dropbox DocSend Limited Trial overview","publisher":"vendor","quote":"Create up to 10 links","supports":"Limited Trial link limit"},{"id":"s17","url":"https://help.dropbox.com/plans/dropbox-docsend-limited-trial","title":"Dropbox DocSend Limited Trial overview","publisher":"vendor","quote":"Upload and store up to 5 documents at a time.","supports":"Limited Trial document limit"},{"id":"s18","url":"https://help.dropbox.com/plans/dropbox-docsend-limited-trial","title":"Dropbox DocSend Limited Trial overview","publisher":"vendor","quote":"View two visits per document","supports":"Limited Trial analytics"},{"id":"s19","url":"https://help.dropbox.com/plans/dropbox-docsend-limited-trial","title":"Dropbox DocSend Limited Trial overview","publisher":"vendor","quote":"any links using premium features will be disabled and inaccessible to visitors","supports":"premium links stop working"},{"id":"s20","url":"https://help.dropbox.com/plans/dropbox-docsend-limited-trial","title":"Dropbox DocSend Limited Trial overview","publisher":"vendor","quote":"Your content won't be deleted if you downgrade to the Limited Trial.","supports":"content is kept"},{"id":"s21","url":"https://help.dropbox.com/billing/dropbox-docsend-non-profit-discounts","title":"Non-profit discounts for Dropbox DocSend","publisher":"vendor","quote":"DocSend is happy to offer non-profit and charitable organizations a 30% discount to use toward any of the subscription plans.","supports":"the non-profit discount"},{"id":"s22","url":"https://help.dropbox.com/billing/dropbox-docsend-non-profit-discounts","title":"Non-profit discounts for Dropbox DocSend","publisher":"vendor","quote":"Non-profit Discount Request","supports":"how to request it"},{"id":"s23","url":"https://help.dropbox.com/view-edit/download-dropbox-docsend-content","title":"How to download from Dropbox DocSend","publisher":"vendor","quote":"The requested document will be downloaded to your \"Downloads\" folder.","supports":"downloading a document"},{"id":"s24","url":"https://help.dropbox.com/view-edit/download-dropbox-docsend-content","title":"How to download from Dropbox DocSend","publisher":"vendor","quote":"Click Download space.","supports":"downloading a Space"},{"id":"s25","url":"https://help.dropbox.com/view-edit/download-dropbox-docsend-content","title":"How to download from Dropbox DocSend","publisher":"vendor","quote":"download as a ZIP file","supports":"the ZIP format"},{"id":"s26","url":"https://help.dropbox.com/view-edit/download-dropbox-docsend-content","title":"How to download from Dropbox DocSend","publisher":"vendor","quote":"This feature isn't available if you're on a Limited Trial.","supports":"no Space downloads on the Limited Trial"},{"id":"s27","url":"https://help.dropbox.com/view-edit/download-dropbox-docsend-content","title":"How to download from Dropbox DocSend","publisher":"vendor","quote":"This feature is limited to Advanced Data Rooms customers.","supports":"selective Space downloads need Advanced Data Rooms"},{"id":"s28","url":"https://help.dropbox.com/organize/dropbox-docsend-export-visitor-data","title":"How to export visitor data from Dropbox DocSend","publisher":"vendor","quote":"The information in this article applies to customers on DocSend Standard, Advanced, Advanced Data Rooms, and Enterprise.","supports":"plans that can export visits"},{"id":"s29","url":"https://help.dropbox.com/organize/dropbox-docsend-export-visitor-data","title":"How to export visitor data from Dropbox DocSend","publisher":"vendor","quote":"You can export a CSV spreadsheet of all visits to content housed in your Space","supports":"the CSV export"},{"id":"s30","url":"https://help.dropbox.com/organize/dropbox-docsend-export-visitor-data","title":"How to export visitor data from Dropbox DocSend","publisher":"vendor","quote":"Click Export visits.","supports":"the Export visits option"},{"id":"s31","url":"https://help.dropbox.com/organize/dropbox-docsend-export-visitor-data","title":"How to export visitor data from Dropbox DocSend","publisher":"vendor","quote":"Members can only download and export visits from documents that they own.","supports":"the members' limit"},{"id":"s32","url":"https://help.dropbox.com/plans/dropbox-docsend-limited-trial","title":"Dropbox DocSend Limited Trial overview","publisher":"vendor","quote":"If any content or links are deactivated, they'll be reactivated as soon as you upgrade to a plan that supports the premium features.","supports":"links return on upgrade"},{"id":"s33","url":"https://www.docsend.com/terms-of-service/","title":"DocSend Terms of Service","publisher":"vendor","quote":"For a period of up to 30 days following termination, DocSend may, in its sole discretion, permit Customer to retrieve Customer Data from the Services.","supports":"the post-termination retrieval window"},{"id":"s34","url":"https://help.dropbox.com/billing/dropbox-docsend-billing-page","title":"Billing page overview in Dropbox DocSend","publisher":"vendor","quote":"Account Owners have sole access to the Billing page for reviewing and updating any billing settings.","supports":"only Owners manage billing"},{"id":"s35","url":"https://www.docsend.com/terms-of-service/","title":"DocSend Terms of Service","publisher":"vendor","quote":"unless either party gives the other written notice of termination to the other (in the case of Customer, via email to","supports":"customer notice of non-renewal goes by email"},{"id":"s36","url":"https://help.dropbox.com/billing/manage-your-dropbox-docsend-subscription","title":"How to manage your Dropbox DocSend subscription","publisher":"vendor","quote":"You can update your plan type by following the same steps outlined under","supports":"changing plan type"},{"id":"s37","url":"https://help.dropbox.com/billing/manage-your-dropbox-docsend-subscription","title":"How to manage your Dropbox DocSend subscription","publisher":"vendor","quote":"When you change plans, our system will automatically apply a prorated DocSend credit for the remaining time on your previous plan.","supports":"prorated credit on a plan change"},{"id":"s38","url":"https://help.dropbox.com/billing/manage-your-dropbox-docsend-subscription","title":"How to manage your Dropbox DocSend subscription","publisher":"vendor","quote":"At checkout, you'll see a notice highlighting the number of links with premium features","supports":"checkout warns about premium links"},{"id":"s39","url":"https://help.dropbox.com/billing/manage-your-dropbox-docsend-subscription","title":"How to manage your Dropbox DocSend subscription","publisher":"vendor","quote":"As an account owner/admin, you can add or remove user seats on the User Settings page.","supports":"removing seats"},{"id":"s40","url":"https://help.dropbox.com/billing/dropbox-docsend-non-profit-discounts","title":"Non-profit discounts for Dropbox DocSend","publisher":"vendor","quote":"The organization holds valid charitable status with the IRS in the US.","supports":"US-only eligibility"},{"id":"s41","url":"https://help.dropbox.com/billing/dropbox-docsend-non-profit-discounts","title":"Non-profit discounts for Dropbox DocSend","publisher":"vendor","quote":"The organization holds a valid 501(c)(3) registration.","supports":"501(c)(3) requirement"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["The Terms hide the Dropbox Legal email address for notices, so only the mailed-copy address is given","What the cancel flow shows after Cancel plan (reason, offer, confirmation email) is not described","The DocSend Terms were last updated in July 2021; newer order forms may set different renewal terms"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Contract route: method is email (the Terms send customer non-renewal notice via email, with a mailed copy), not letter","Added pay_less: plan change with prorated credit, and seat removal by the Owner or an admin (both on the cancel page)","Non-profit discount: limited to US 501(c)(3) organizations"]}},"stackcut":{"vendor_id":"docsend","name":"Dropbox DocSend","recipes":[{"id":"replace-docsend","title":"Document sharing with analytics","best_year_one_net":730}]},"page":"https://stackcut.io/cancel/docsend","json":"https://stackcut.io/exits/docsend.json","evidence":{"packet_revision":"6245cbbefb9c3d60833be4a180c05ea96e358c4848a345ea64ab2863cabefb78","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"docsend--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"docsend--sales-contract--r2","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"docusign","name":"Docusign","category":"productivity","website":"https://www.docusign.com","domains":["docusign.com"],"summary":"Cancel at least five business days before the term ends: set the account not to auto-renew in the admin console (where available) or contact Docusign Support; app-store purchases cancel in the store. Payments are non-refundable except an annual plan's 30-day refund request. Documents may be deleted when the term ends.","routes":[{"channel":"direct_web","applies_to":"eSignature plans bought on docusign.com, monthly or annual (including annual plans billed monthly)","who":"Someone who can manage the account's plan in the administrative console, or the account holder through Docusign Support","method":"self_serve","start_url":"https://support.docusign.com/s/articles/How-do-I-cancel-or-downgrade-my-account","steps":[{"do":"Sign in and, in the administrative console, set the account not to auto-renew (if that option is available to you)","expect":null},{"do":"If it isn't, contact Docusign Support to cancel or downgrade the plan","expect":null},{"do":"Do this at least five business days before the current term ends","expect":null}],"confirm_by":null,"effective":"At the end of the current term; a cancelled monthly plan isn't charged for the next month","notice":"Cancel at least five business days before the end of the current term, or the plan renews for the same period (monthly or yearly)","refund":"Payments are non-refundable, except that an annual plan bought on docusign.com can request a refund in writing within the first 30 days of the initial term (once per customer); Docusign considers it in good faith, without obligation","fees":"An annual plan billed monthly is a full year of service paid in monthly installments","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12"]},{"channel":"reseller_or_partner","label":"Bought through an app store","applies_to":"Subscription plans bought through an external service, such as an app store","who":"The person who bought it, in that service's account","method":"platform_settings","start_url":null,"steps":[{"do":"Cancel with the subscription tools of the service you bought through, such as your app store's subscription settings","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s13"]},{"channel":"sales_contract","applies_to":"Plans bought from Docusign sales under a Master Services Agreement and an Order Form","who":"The customer that signed the Order Form, in writing","method":"letter","start_url":null,"steps":[{"do":"Check your Order Form: its Order Start Date and Order End Date set the subscription term","expect":null},{"do":"Send any notice in writing through Docusign Services, by certified or registered mail, or by overnight courier to the Docusign address on the Order Form","expect":null},{"do":"Send a copy to legal@docusign.com","expect":null}],"confirm_by":null,"effective":"At the Order End Date on the Order Form","notice":null,"refund":"Order Forms are non-cancellable and non-refundable except as the Agreement provides","fees":"The Term is a commitment for its full duration, whatever the invoice schedule","source_ids":["s19","s20","s21","s22","s23","s24"]}],"pay_less":[{"type":"annual_billing","what":"Annual plans cost less than monthly (the pricing page shows savings of up to 33% on Personal) and can be paid in monthly installments","evidence":"documented","source_ids":["s9","s14"]}],"export":[{"data":"Your documents (eDocuments)","how":"An Account Administrator can retrieve and store copies outside Docusign at any time during the Subscription Term while the account is in good financial standing","format":null,"limits":"Only during the term: Docusign may delete the account and all documents when the term expires or ends, and may delete uncompleted documents without notice once the envelope or the term expires","source_ids":["s15","s16","s17"]}],"after_cancel":{"access_until":"The end of the current term","data_kept":"Docusign may delete the account and all Customer Data, including completed and uncompleted documents, when the Subscription Term expires or ends","you_lose":["The account and its documents, which Docusign may delete once the term ends","Uncompleted documents, which may be deleted without notice once the envelope or the term expires"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancel at least five business days before the renewal date, or the plan renews for another full period","Download completed documents before the term ends: Docusign may delete them when it does","An annual plan billed monthly is still a full-year commitment","The 30-day refund on annual plans must be requested in writing and can be used only once per customer","Closing the whole account takes ten days' advance written notice, sent through Docusign Services, by certified or registered mail or by insured courier to Docusign's address on its site, with a copy to legal@docusign.com","Plans bought through an app store must be cancelled there"]},"sources":[{"id":"s1","url":"https://ecom.docusign.com/plans-and-pricing/esignature","title":"eSignature plans and pricing","publisher":"vendor","quote":"To make changes to your plan or account, including upgrades, billing, downgrades, and cancellations, go to Docusign Support.","supports":"where to cancel"},{"id":"s2","url":"https://www.docusign.com/legal/terms-and-conditions","title":"Docusign Sites and Services Terms and Conditions","publisher":"vendor","quote":"you set your Account not to auto-renew through the administrative console in the Docusign Service (if such capability is available) or contacting us here","supports":"turning off auto-renew, or contacting support"},{"id":"s3","url":"https://www.docusign.com/legal/terms-and-conditions","title":"Docusign Sites and Services Terms and Conditions","publisher":"vendor","quote":"(a) you cancel your Subscription Plan or terminate your Account at least five (5) business days in advance of the end of the then-current Subscription term","supports":"the five-business-day deadline"},{"id":"s4","url":"https://www.docusign.com/legal/terms-and-conditions","title":"Docusign Sites and Services Terms and Conditions","publisher":"vendor","quote":"it will automatically renew for the same time period","supports":"auto-renewal for the same period"},{"id":"s5","url":"https://ecom.docusign.com/plans-and-pricing/esignature","title":"eSignature plans and pricing","publisher":"vendor","quote":"Yes, your subscription will automatically renew each month for monthly plans, and each year for annual plans.","supports":"renewal periods"},{"id":"s6","url":"https://ecom.docusign.com/plans-and-pricing/esignature","title":"eSignature plans and pricing","publisher":"vendor","quote":"For monthly subscription plans, you can cancel your account at any time and you will not be charged for the next month.","supports":"when a monthly cancel takes effect"},{"id":"s7","url":"https://ecom.docusign.com/plans-and-pricing/esignature","title":"eSignature plans and pricing","publisher":"vendor","quote":"we offer a refund within 30 days of purchase","supports":"the annual-plan refund window"},{"id":"s8","url":"https://ecom.docusign.com/plans-and-pricing/esignature","title":"eSignature plans and pricing","publisher":"vendor","quote":"may only be used once per customer","supports":"the refund is once per customer"},{"id":"s9","url":"https://ecom.docusign.com/plans-and-pricing/esignature","title":"eSignature plans and pricing","publisher":"vendor","quote":"enroll in a full year of service but pay your subscription in monthly installments","supports":"annual plans billed monthly"},{"id":"s10","url":"https://www.docusign.com/legal/terms-and-conditions","title":"Docusign Sites and Services Terms and Conditions","publisher":"vendor","quote":"CUSTOMER'S PAYMENTS ARE NON-REFUNDABLE EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS","supports":"payments are non-refundable"},{"id":"s11","url":"https://www.docusign.com/legal/terms-and-conditions","title":"Docusign Sites and Services Terms and Conditions","publisher":"vendor","quote":"If a Customer terminates its annual Subscription Plan within the first thirty (30) days of the initial Subscription Term, it may submit a written request to Docusign for a refund","supports":"the written refund request"},{"id":"s12","url":"https://www.docusign.com/legal/terms-and-conditions","title":"Docusign Sites and Services Terms and Conditions","publisher":"vendor","quote":"which Docusign will consider, without obligation, in good faith.","supports":"refunds are at Docusign's discretion"},{"id":"s13","url":"https://www.docusign.com/legal/terms-and-conditions","title":"Docusign Sites and Services Terms and Conditions","publisher":"vendor","quote":"If you purchased your Subscription Plan through an external service, such as an App Store, you must use the tools made available by those services","supports":"app-store purchases cancel in the store"},{"id":"s14","url":"https://ecom.docusign.com/plans-and-pricing/esignature","title":"eSignature plans and pricing","publisher":"vendor","quote":"You're saving up to 33%","supports":"the annual saving shown"},{"id":"s15","url":"https://www.docusign.com/legal/terms-and-conditions/web-plan-service-schedules","title":"Service Schedules for Web Plan Customers","publisher":"vendor","quote":"may retrieve and store copies of its eDocuments for storage outside of the System at any time during the Subscription Term when Customer is in good financial standing","supports":"export during the term"},{"id":"s16","url":"https://www.docusign.com/legal/terms-and-conditions/web-plan-service-schedules","title":"Service Schedules for Web Plan Customers","publisher":"vendor","quote":"Docusign may delete an Account and Customer Data, including without limitation eDocuments (whether complete or not), upon the expiration of the Subscription Term or termination","supports":"deletion when the term ends"},{"id":"s17","url":"https://www.docusign.com/legal/terms-and-conditions/web-plan-service-schedules","title":"Service Schedules for Web Plan Customers","publisher":"vendor","quote":"delete uncompleted eDocuments from the System immediately and without notice upon the earlier of: (a) expiration of the Envelope","supports":"uncompleted documents can go at once"},{"id":"s18","url":"https://www.docusign.com/legal/terms-and-conditions","title":"Docusign Sites and Services Terms and Conditions","publisher":"vendor","quote":"You may terminate your Account at any time upon ten (10) days' advance written notice to Docusign.","supports":"closing the account"},{"id":"s19","url":"https://www.docusign.com/legal/terms-and-conditions","title":"Docusign Sites and Services Terms and Conditions","publisher":"vendor","quote":"If you are a Customer and have a Master Services Agreement or other similar agreement in effect with Docusign","supports":"sales customers are governed by their own agreement"},{"id":"s20","url":"https://www.docusign.com/legal/terms-and-conditions/msa","title":"Docusign Master Services Agreement","publisher":"vendor","quote":"will continue until the Order End Date, both dates as specified on the Order Form","supports":"the contract term ends at the Order End Date"},{"id":"s21","url":"https://www.docusign.com/legal/terms-and-conditions/msa","title":"Docusign Master Services Agreement","publisher":"vendor","quote":"each Order Form and/or SOW is non-cancellable and non-refundable except as provided in the Agreement","supports":"Order Forms can't be cancelled or refunded"},{"id":"s22","url":"https://www.docusign.com/legal/terms-and-conditions/msa","title":"Docusign Master Services Agreement","publisher":"vendor","quote":"is a continuous and non-divisible commitment for the full duration of the Term regardless of any invoice schedule","supports":"the full term is owed"},{"id":"s23","url":"https://www.docusign.com/legal/terms-and-conditions/msa","title":"Docusign Master Services Agreement","publisher":"vendor","quote":"sent using: (a) Docusign Services; (b) certified or registered mail; or (c) a nationally recognized overnight courier, to the appropriate Party at the address set forth on the Order Form","supports":"how contract notices are sent"},{"id":"s24","url":"https://www.docusign.com/legal/terms-and-conditions/msa","title":"Docusign Master Services Agreement","publisher":"vendor","quote":"with a copy, in the case of Docusign, to legal@docusign.com","supports":"the copy to Docusign Legal"},{"id":"s25","url":"https://www.docusign.com/legal/terms-and-conditions","title":"Docusign Sites and Services Terms and Conditions","publisher":"vendor","quote":"writing and sent using: (a) Docusign Services; (b) certified or registered mail; or (c) insured courier, to the appropriate party at the address set forth","supports":"how notices under the web Terms are sent"},{"id":"s26","url":"https://www.docusign.com/legal/terms-and-conditions","title":"Docusign Sites and Services Terms and Conditions","publisher":"vendor","quote":"in your registration information or on the Site for Docusign, with a copy, in the case of Docusign, to legal@docusign.com","supports":"the notice address and the copy to Docusign Legal"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Docusign's support center, including its cancel article, couldn't be read, so the exact menu path and who can cancel aren't confirmed","What the account keeps after a paid plan ends (for example a free account with access to completed documents) is not stated on the pages read","Which app stores sell Docusign plans is not named; the Terms say only 'such as an App Store'","Whether a sales contract renews, and any notice it needs, is set by each Order Form, which isn't public"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["Added a sales-contract route from the published MSA: the term ends at the Order End Date, Order Forms are non-cancellable and non-refundable, notices by mail or courier with a copy to legal@docusign.com","Account closure tip now says how written notice is sent (Terms notices clause)","Refund: only within the first 30 days of the initial annual term","Uncompleted documents can be deleted once the envelope or the term expires, not at any moment","Support center (cancel article, menu path, who can cancel) still couldn't be read"]}},"delete_account":{"url":"https://support.docusign.com/en/articles/How-do-I-cancel-or-downgrade-my-account#steps","difficulty":"hard","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"docusign","name":"Docusign","recipes":[{"id":"document-signing","title":"Simple templates and signature routing","best_year_one_net":490}]},"page":"https://stackcut.io/cancel/docusign","json":"https://stackcut.io/exits/docusign.json","evidence":{"packet_revision":"7d5b9f52243d6287f0eca5f23d7dc7992cb90924521d733b54736aa7c29a137b","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"docusign--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"docusign--reseller-or-partner--r2","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"docusign--sales-contract--r3","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"doodle","name":"Doodle","category":"productivity","website":"https://doodle.com","domains":["doodle.com"],"summary":"Open account settings, click Subscription, then Cancel subscription and confirm; Team admins turn off auto-renewal in Admin settings. The plan runs to the end of the term, then becomes Doodle Free: extra booking pages switch off and inactive polls get deleted. Annual plans: full refund within 14 days.","routes":[{"channel":"direct_web","applies_to":"Doodle Professional subscriptions bought on the website, billed monthly or annually","who":"The account holder, signed in","method":"self_serve","start_url":"https://doodle.com","steps":[{"do":"Open your account settings","expect":"Subscription"},{"do":"Click Subscription, then Cancel subscription","expect":"a popup window"},{"do":"Confirm by clicking Cancel subscription in the popup window","expect":null}],"confirm_by":null,"effective":"The subscription is cancelled automatically when it expires; you keep the paid account through the paid term","notice":"Cancel on or before the last day of the subscription period: Doodle's terms say subscriptions renew automatically until you cancel by then","refund":"Annual subscribers can request a full refund up to 14 days after purchase; monthly subscribers can request a prorated refund at any time during the month","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s22"],"label":"Individual Pro subscriptions"},{"channel":"direct_web","label":"Team subscriptions","applies_to":"Doodle Team plans (billed per user, monthly or annually)","who":"A team admin with access to Admin settings","method":"self_serve","start_url":"https://doodle.com","steps":[{"do":"Click your profile picture at the top right corner and select Admin settings","expect":"Subscription"},{"do":"Click Subscription in the left side menu","expect":"plan and auto-renewal settings"},{"do":"Disable auto-renewal (or change the plan)","expect":null}],"confirm_by":null,"effective":null,"notice":"Turn off auto-renewal on or before the last day of the subscription period: Doodle's terms say subscriptions renew automatically until you cancel by then","refund":"Doodle's cancel article says annual subscribers can request a full refund up to 14 days after purchase and monthly subscribers a prorated refund during the month; it doesn't say whether this covers Team plans","fees":null,"source_ids":["s15","s16","s17","s6","s7","s22"]}],"pay_less":[{"type":"free_plan","what":"When the subscription expires the account stays active as a Doodle Free account (no new polls or 1:1s with Pro settings, one booking page)","evidence":"documented","source_ids":["s8","s10"]},{"type":"annual_billing","what":"Team plan: $16 per user a month billed annually, against $21 billed monthly","evidence":"documented","source_ids":["s18","s19"]},{"type":"seat_reduction","what":"Team plan: adjust the plan size (number of users) anytime in Account Settings","evidence":"documented","source_ids":["s20"]}],"export":[],"after_cancel":{"access_until":"The end of the paid term","data_kept":"The account stays as Doodle Free. Group polls are deleted once inactive (30 days after the last date in the poll or 30 days after it was last opened, whichever is later), and deleted polls can't be recovered","you_lose":["Every booking page except the oldest: the others become unavailable and their links are deactivated","Pro settings for new group polls and 1:1s","Group polls once they become inactive and are deleted","1:1s, once Doodle considers them outdated or inactive"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancelling only stops renewal: the account remains as Doodle Free","Deleting the Doodle account also deletes the Professional subscription, and it can't be recovered","Open important group polls now and then: a poll becomes inactive 30 days after its last date or your last visit, whichever is later, and inactive polls are deleted","If you rely on several booking pages, only the oldest stays live after the plan ends"]},"sources":[{"id":"s1","url":"https://help.doodle.com/en/articles/9457312-how-do-i-cancel-my-doodle-professional-subscription","title":"How do I cancel my Doodle Professional subscription?","publisher":"vendor","quote":"Open your account settings","supports":"where the cancel flow starts"},{"id":"s2","url":"https://help.doodle.com/en/articles/9457312-how-do-i-cancel-my-doodle-professional-subscription","title":"How do I cancel my Doodle Professional subscription?","publisher":"vendor","quote":"Click 'Subscription'","supports":"the Subscription step"},{"id":"s3","url":"https://help.doodle.com/en/articles/9457312-how-do-i-cancel-my-doodle-professional-subscription","title":"How do I cancel my Doodle Professional subscription?","publisher":"vendor","quote":"Confirm your selection by clicking 'Cancel subscription' in the popup window","supports":"the confirm step"},{"id":"s4","url":"https://help.doodle.com/en/articles/9457312-how-do-i-cancel-my-doodle-professional-subscription","title":"How do I cancel my Doodle Professional subscription?","publisher":"vendor","quote":"Your current subscription will be automatically canceled once it expires.","supports":"when cancellation takes effect"},{"id":"s5","url":"https://help.doodle.com/en/articles/9457312-how-do-i-cancel-my-doodle-professional-subscription","title":"How do I cancel my Doodle Professional subscription?","publisher":"vendor","quote":"You will still have access to your paid Doodle account through your paid term.","supports":"access until the term ends"},{"id":"s6","url":"https://help.doodle.com/en/articles/9457312-how-do-i-cancel-my-doodle-professional-subscription","title":"How do I cancel my Doodle Professional subscription?","publisher":"vendor","quote":"Annual subscribers can request a full refund up to 14 days after purchase","supports":"annual refund window"},{"id":"s7","url":"https://help.doodle.com/en/articles/9457312-how-do-i-cancel-my-doodle-professional-subscription","title":"How do I cancel my Doodle Professional subscription?","publisher":"vendor","quote":"Monthly subscribers can request a prorated refund at any time throughout the month by law.","supports":"monthly prorated refunds"},{"id":"s8","url":"https://help.doodle.com/en/articles/9457307-what-happens-to-my-group-polls-1-1s-and-booking-pages-when-my-professional-subscription-expires","title":"What happens to my group polls, 1:1s and booking pages when my Professional subscription expires?","publisher":"vendor","quote":"Once your Doodle Professional subscription expires, your account will remain active as a Doodle Free account.","supports":"the account becomes Doodle Free"},{"id":"s9","url":"https://help.doodle.com/en/articles/9457307-what-happens-to-my-group-polls-1-1s-and-booking-pages-when-my-professional-subscription-expires","title":"What happens to my group polls, 1:1s and booking pages when my Professional subscription expires?","publisher":"vendor","quote":"Group Polls are considered inactive 30 days after the last date in the group poll, or 30 days after the last access to the group poll, whichever comes last.","supports":"when polls become inactive"},{"id":"s10","url":"https://help.doodle.com/en/articles/9457307-what-happens-to-my-group-polls-1-1s-and-booking-pages-when-my-professional-subscription-expires","title":"What happens to my group polls, 1:1s and booking pages when my Professional subscription expires?","publisher":"vendor","quote":"If you have more than one booking page, only the oldest booking page will remain active.","supports":"only the oldest booking page stays active"},{"id":"s11","url":"https://help.doodle.com/en/articles/9457307-what-happens-to-my-group-polls-1-1s-and-booking-pages-when-my-professional-subscription-expires","title":"What happens to my group polls, 1:1s and booking pages when my Professional subscription expires?","publisher":"vendor","quote":"deleted group polls are not recoverable","supports":"deleted polls can't be restored"},{"id":"s12","url":"https://help.doodle.com/en/articles/9457312-how-do-i-cancel-my-doodle-professional-subscription","title":"How do I cancel my Doodle Professional subscription?","publisher":"vendor","quote":"Deleting a Doodle account also deletes your Doodle Professional subscription, if you have one","supports":"deleting the account also ends the subscription"},{"id":"s13","url":"https://help.doodle.com/en/articles/9457312-how-do-i-cancel-my-doodle-professional-subscription","title":"How do I cancel my Doodle Professional subscription?","publisher":"vendor","quote":"A Doodle Professional subscription can not be recovered after it is deleted.","supports":"deletion is permanent"},{"id":"s14","url":"https://help.doodle.com/en/articles/9457307-what-happens-to-my-group-polls-1-1s-and-booking-pages-when-my-professional-subscription-expires","title":"What happens to my group polls, 1:1s and booking pages when my Professional subscription expires?","publisher":"vendor","quote":"Any other booking pages you might have will become unavailable and the link will be deactivated.","supports":"other booking page links are deactivated"},{"id":"s15","url":"https://help.doodle.com/en/articles/9457302-viewing-your-subscription-details-and-invoices","title":"Viewing your subscription details and invoices","publisher":"vendor","quote":"With a Team subscription, you can access the admin settings by clicking on your profile picture at the top right corner, and then selecting 'Admin settings'.","supports":"where team admins manage the subscription"},{"id":"s16","url":"https://help.doodle.com/en/articles/9457302-viewing-your-subscription-details-and-invoices","title":"Viewing your subscription details and invoices","publisher":"vendor","quote":"From the admin settings click on 'Subscription' on the left side menu.","supports":"the Subscription menu"},{"id":"s17","url":"https://help.doodle.com/en/articles/9457302-viewing-your-subscription-details-and-invoices","title":"Viewing your subscription details and invoices","publisher":"vendor","quote":"change your current plan and enable/disable auto-renewal","supports":"turning off auto-renewal"},{"id":"s18","url":"https://help.doodle.com/en/articles/13038481-team-plan-benefits-and-pricing-options","title":"Team Plan: Benefits and Pricing Options","publisher":"vendor","quote":"$16 per user/month, billed annually","supports":"the annual Team price"},{"id":"s19","url":"https://help.doodle.com/en/articles/13038481-team-plan-benefits-and-pricing-options","title":"Team Plan: Benefits and Pricing Options","publisher":"vendor","quote":"$21 per user/month, billed monthly","supports":"the monthly Team price"},{"id":"s20","url":"https://help.doodle.com/en/articles/13038481-team-plan-benefits-and-pricing-options","title":"Team Plan: Benefits and Pricing Options","publisher":"vendor","quote":"You can upgrade or adjust your plan size anytime in your Account Settings.","supports":"changing the number of seats"},{"id":"s21","url":"https://help.doodle.com/en/articles/13038481-team-plan-benefits-and-pricing-options","title":"Team Plan: Benefits and Pricing Options","publisher":"vendor","quote":"Contact our sales team to learn more and get a tailored solution for your business.","supports":"Enterprise plans are sold by sales"},{"id":"s22","url":"https://doodle.com/en/terms-of-service/","title":"Doodle Terms and Conditions","publisher":"vendor","quote":"renew automatically for successive periods of twelve (12) calendar months until User terminates the subscription on or prior to the end of the then subscription period","supports":"auto-renewal and the deadline to cancel"},{"id":"s23","url":"https://help.doodle.com/en/articles/9457307-what-happens-to-my-group-polls-1-1s-and-booking-pages-when-my-professional-subscription-expires","title":"What happens to my group polls, 1:1s and booking pages when my Professional subscription expires?","publisher":"vendor","quote":"They will be deleted once we consider them outdated or inactive.","supports":"old polls and 1:1s are deleted once outdated or inactive"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["When a Team subscription ends after auto-renewal is turned off, and whether Team admins also see a Cancel subscription button, is not documented","Doodle's help center doesn't say whether its iOS or Android apps sell subscriptions through Apple or Google","Enterprise contracts (over 100 seats) are sold by sales; their cancellation terms are not published","How to request the refunds the help center describes (form, email or chat) is not stated in the cancel article","Doodle's help articles on cancelling and plan expiry don't describe exporting poll data"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked the cancel, plan-expiry, subscription-details and Team pricing articles; every step, refund and pricing fact confirmed","Added the renewal deadline from Doodle's Terms and Conditions (s22): subscriptions renew unless cancelled on or before the end of the period","Team refund: the refund rule comes from the Professional cancel article, which doesn't name Team plans; now said plainly","Corrected the poll tip: a poll becomes inactive 30 days after its last date or last visit, then is deleted; added that old 1:1s are deleted too (s23)","The help center lists no mobile-app billing articles, so no Apple or Google route was added; rewrote the not-confirmed notes for readers"]}},"delete_account":{"url":"https://doodle.com/account","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/doodle","json":"https://stackcut.io/exits/doodle.json","evidence":{"packet_revision":"2d52d390af6c5b86376bc87fbe552a3350d31c30d95304a27488da415b8a7eea","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"doodle--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"doodle--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"doordash_dashpass","name":"DoorDash DashPass","category":"shopping_memberships","website":"https://www.doordash.com","domains":["doordash.com"],"summary":"In the DoorDash app or on doordash.com: account icon, Manage DashPass, Cancel Membership, then Cancel DashPass. Cancel at least a day before renewal. Gotchas: fees are non-refundable, and free trials, partner perks and gifts turn into paid plans unless cancelled, but cancelling a free period ends benefits at once.","routes":[{"channel":"direct_web","applies_to":"DashPass plans in your DoorDash account, including Student and partner plans (Chase, Chegg, Roku); the same steps work in the DoorDash app","who":"The DashPass account holder, signed in to DoorDash","method":"self_serve","start_url":null,"steps":[{"do":"Open doordash.com or the DoorDash app and tap the account icon","expect":"Manage DashPass"},{"do":"Go to Manage DashPass and tap Cancel Membership","expect":"a list of cancellation reasons"},{"do":"Choose a reason and select Select reason","expect":"Cancel DashPass"},{"do":"Select Cancel DashPass","expect":"Your membership has been successfully canceled"},{"do":"Select Got it to return to Manage DashPass","expect":null}],"confirm_by":"A confirmation email that your DashPass membership has been canceled","effective":"Benefits last through the end of the current billing period; if you cancel during a free period, benefits end immediately","notice":"Cancel at least one day (24 hours) before the next renewal date to avoid the next charge. Free trials, free partner perks (such as T-Mobile's, which renews as a paid annual plan) and gift subscriptions turn into paid plans unless cancelled before they end","refund":"Non-refundable, except that after a free trial or promotion you may cancel within the first 48 hours of your first paid period for a full refund. Also, if you cancel within 48 hours of your first subscription period and haven't placed a DashPass-eligible order, DoorDash may refund the fee at its discretion","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s9","s10","s11","s12","s18","s19","s20","s21","s22"]}],"pay_less":[{"type":"pause","what":"Pause DashPass instead of cancelling: Pause Membership on the Manage DashPass page","evidence":"documented","source_ids":["s7"]},{"type":"annual_billing","what":"The Annual Plan costs $96 a year ($8 a month), against $9.99 a month on the monthly plan","evidence":"documented","source_ids":["s8"]},{"type":"student_or_nonprofit","what":"Student DashPass: $4.99 a month or $48 a year for verified university or post-secondary students","evidence":"documented","source_ids":["s13","s14"]}],"export":[],"after_cancel":{"access_until":"The end of the current billing period (a free period ends immediately)","data_kept":null,"you_lose":["DashPass benefits on eligible orders once the period ends","The Max With Ads or Max Ad-Free subscription included with the DashPass Annual Plan, when that plan expires"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"Asks you to select a cancellation reason before the final Cancel DashPass button; Pause Membership is offered on the same Manage DashPass page","tips":["Cancel at least one day before the renewal date to avoid the next charge","Self-serve cancellation keeps the plan until its end date; to end it immediately, contact DoorDash Support (chat in the app, or 855-431-0459)","Cancelling the DashPass Annual Plan also ends the Max subscription that comes with it","Free trials, partner perks (such as T-Mobile's) and gift subscriptions become paid plans when the free period ends; cancelling during a free period ends benefits right away"]},"sources":[{"id":"s1","url":"https://help.doordash.com/en-us/consumers/article/how-do-i-cancel-my-dashpass-subscription","title":"How do I cancel my DashPass subscription? (DoorDash Help Center)","publisher":"vendor","quote":"You can cancel your DashPass membership any time using the DoorDash app or doordash.com.","supports":"where to cancel"},{"id":"s2","url":"https://help.doordash.com/en-us/consumers/article/how-do-i-cancel-my-dashpass-subscription","title":"How do I cancel my DashPass subscription? (DoorDash Help Center)","publisher":"vendor","quote":"To avoid charges for the next subscription period, you must cancel your DashPass membership 24 hours before your next scheduled payment.","supports":"notice before renewal"},{"id":"s3","url":"https://help.doordash.com/en-us/consumers/article/how-do-i-cancel-my-dashpass-subscription","title":"How do I cancel my DashPass subscription? (DoorDash Help Center)","publisher":"vendor","quote":"After canceling, your DashPass benefits will be valid through the end of the current billing period. If you cancel during a free period, your benefits will be terminated immediately.","supports":"when benefits end"},{"id":"s4","url":"https://help.doordash.com/en-us/consumers/article/how-do-i-cancel-my-dashpass-subscription","title":"How do I cancel my DashPass subscription? (DoorDash Help Center)","publisher":"vendor","quote":"After canceling your membership, you will receive a confirmation via email that your DashPass membership has been canceled.","supports":"how to confirm it worked"},{"id":"s5","url":"https://help.doordash.com/en-us/consumers/article/how-do-i-cancel-my-dashpass-subscription","title":"How do I cancel my DashPass subscription? (DoorDash Help Center)","publisher":"vendor","quote":"2. Tap the account icon. 3. Go to “Manage DashPass”. 4. Tap “Cancel Membership” to cancel your membership.","supports":"the menu names"},{"id":"s6","url":"https://help.doordash.com/en-us/consumers/article/how-do-i-cancel-my-dashpass-subscription","title":"How do I cancel my DashPass subscription? (DoorDash Help Center)","publisher":"vendor","quote":"5. Select a reason for your cancellation and select “Select reason.” 6. Select “Cancel DashPass” 7. Your membership has been successfully canceled.","supports":"the reason step and final confirm"},{"id":"s7","url":"https://help.doordash.com/en-us/consumers/article/how-do-i-cancel-my-dashpass-subscription","title":"How do I cancel my DashPass subscription? (DoorDash Help Center)","publisher":"vendor","quote":"If you choose to “Pause” your membership instead of canceling, select “Pause Membership” on the “Manage DashPass” page.","supports":"pausing"},{"id":"s8","url":"https://help.doordash.com/en-us/consumers/article/what-is-dashpass","title":"What is DashPass? (DoorDash Help Center)","publisher":"vendor","quote":"Get all of the above for just $9.99/month with the monthly plan or $96/year ($8/month) with the Annual Plan.","supports":"monthly and annual prices"},{"id":"s9","url":"https://help.doordash.com/en-us/legal/article/cx-terms-and-conditions","title":"DoorDash Consumer Terms and Conditions (effective August 13, 2026)","publisher":"vendor","quote":"You may initiate your cancellation at any time through the Services, but the cancellation will become effective at the end of your current subscription period.","supports":"when cancellation takes effect"},{"id":"s10","url":"https://help.doordash.com/en-us/legal/article/cx-terms-and-conditions","title":"DoorDash Consumer Terms and Conditions (effective August 13, 2026)","publisher":"vendor","quote":"You must cancel at least one (1) day before the next-scheduled subscription renewal date to avoid being charged for the next subscription period","supports":"notice before renewal"},{"id":"s11","url":"https://help.doordash.com/en-us/legal/article/cx-terms-and-conditions","title":"DoorDash Consumer Terms and Conditions (effective August 13, 2026)","publisher":"vendor","quote":"you may cancel within the first 48 hours of your first paid DashPass subscription period and receive a full refund of your DashPass fee (as applicable).","supports":"the 48-hour refund after a free trial or promotion"},{"id":"s12","url":"https://help.doordash.com/en-us/legal/article/cx-terms-and-conditions","title":"DoorDash Consumer Terms and Conditions (effective August 13, 2026)","publisher":"vendor","quote":"if you cancel your DashPass subscription, you will not receive a refund, but you can continue to enjoy the DashPass Benefits through the end of your then-current subscription period.","supports":"no refund otherwise"},{"id":"s13","url":"https://help.doordash.com/en-us/consumers/article/dashpass-for-students","title":"DashPass for Students (DoorDash Help Center)","publisher":"vendor","quote":"Student DashPass Plan will receive DashPass at a discounted charge of $4.99 a month or $48 annually","supports":"Student price"},{"id":"s14","url":"https://help.doordash.com/en-us/consumers/article/dashpass-for-students","title":"DashPass for Students (DoorDash Help Center)","publisher":"vendor","quote":"This Student Plan is for US,Canadian,Australian and New Zealand customers who are enrolled in a University or Post-secondary school and passes the verification process.","supports":"Student eligibility"},{"id":"s15","url":"https://help.doordash.com/en-us/consumers/article/dashpass-max-partnership-faqs","title":"DashPass | Max Partnership FAQs (DoorDash Help Center)","publisher":"vendor","quote":"If you cancel your DashPass Annual Plan subscription, your Max With Ads Subscription or Max Ad-Free Max Upgrade Subscription will terminate when your DashPass Annual Plan subscription expires","supports":"Max ends with the Annual Plan"},{"id":"s16","url":"https://help.doordash.com/en-us/consumers/article/dashpass-max-partnership-faqs","title":"DashPass | Max Partnership FAQs (DoorDash Help Center)","publisher":"vendor","quote":"Alternatively, to cancel your DashPass plan immediately, members can contact DoorDash Support here.","supports":"cancelling immediately through Support"},{"id":"s17","url":"https://help.doordash.com/en-us/consumers/article/how-do-i-cancel-my-dashpass-subscription","title":"How do I cancel my DashPass subscription? (DoorDash Help Center)","publisher":"vendor","quote":"Our chat and call support are available 24/7 Chat with Us in the DoorDash App Call Us at 855-431-0459","supports":"how to reach Support"},{"id":"s18","url":"https://help.doordash.com/en-us/consumers/article/dashpass-max-partnership-faqs","title":"DashPass | Max Partnership FAQs (DoorDash Help Center)","publisher":"vendor","quote":"Enrolled to other DashPass Partnerships(Chase Freedom, Chase Slate, Chase Cobrand, Chegg, Roku) Members need to contact DoorDash Support to request to cancel their current plans immediately","supports":"partner plans, and cancelling them immediately"},{"id":"s19","url":"https://help.doordash.com/en-us/legal/article/cx-terms-and-conditions","title":"DoorDash Consumer Terms and Conditions (effective August 13, 2026)","publisher":"vendor","quote":"the DashPass subscription will automatically renew as a paid DashPass annual plan at the then-current annual fee plus applicable taxes unless canceled prior to renewal.","supports":"a free partner perk (T-Mobile) turns into a paid plan unless cancelled; the Lyft and Disney+ Perks trials on the same page renew as paid monthly plans"},{"id":"s20","url":"https://help.doordash.com/en-us/legal/article/cx-terms-and-conditions","title":"DoorDash Consumer Terms and Conditions (effective August 13, 2026)","publisher":"vendor","quote":"after the DashPass Gift Subscription Period ends, that subscription will automatically convert into a paid monthly DashPass subscription","supports":"gift subscriptions turn into paid monthly DashPass"},{"id":"s21","url":"https://help.doordash.com/en-us/consumers/article/what-is-dashpass","title":"What is DashPass? (DoorDash Help Center)","publisher":"vendor","quote":"Once your trial is over, you will be automatically enrolled in the membership plan you selected at sign-up and a payment method in your DoorDash account will be charged.","supports":"free trials roll into the paid plan chosen at sign-up"},{"id":"s22","url":"https://help.doordash.com/en-us/legal/article/cx-terms-and-conditions","title":"DoorDash Consumer Terms and Conditions (effective August 13, 2026)","publisher":"vendor","quote":"within the first 48 hours of your first subscription period and have not placed a DashPass-eligible order during that period, DoorDash may, in its sole discretion, refund your DashPass fee","supports":"a discretionary refund within 48 hours of the first subscription period"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["A direct start URL for Manage DashPass is not documented","Whether DashPass can be billed through Apple, Google Play or a partner (rather than activated through one) is not documented","How long a pause lasts is not stated on the cancel page","What DoorDash keeps after cancelling is not documented"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Added the gotcha that free trials, partner perks (T-Mobile) and gifts turn into paid plans unless cancelled; summary, notice and a tip (s19-s21)","Refund adds DoorDash's discretionary refund within 48 hours of the first subscription period (s22)"]}},"delete_account":{"url":"https://www.doordash.com/consumer/privacy/delete_account/","difficulty":"medium","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/doordash_dashpass","json":"https://stackcut.io/exits/doordash_dashpass.json","evidence":{"packet_revision":"27b0363c7446126261c88fee52b27b58c4570e18c9710c938bbf7f82e6ca5bf8","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"doordash-dashpass--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"doppler","name":"Doppler","category":"developer_tools","website":"https://www.doppler.com","domains":["doppler.com"],"summary":"Doppler doesn't document a self-serve cancel flow. Its Terms let you terminate at any time by written notice to support@doppler.com (or by post), effective when received, with no refund of prepaid fees. Download your secrets first: after termination you have 30 days to request an export.","routes":[{"channel":"direct_web","label":"Written notice under the Terms","applies_to":"Doppler subscriptions under the standard Terms of Service (Team plan, and Developer plan with paid extra users)","who":"The customer (the Terms don't name a workplace role)","method":"email","start_url":null,"steps":[{"do":"Download your secrets first (see export), since access ends on termination","expect":null},{"do":"Email support@doppler.com (or write to Doppler Technologies, Inc., 440 North Barranca Avenue #5880, Covina, CA 91723) saying you are terminating and stopping use of the Services; name your workplace","expect":null}],"confirm_by":null,"effective":"Your notice is effective when Doppler receives it; after termination you no longer access the Service","notice":"Written notice by email or post, effective when received; no notice period is stated","refund":"No refund of prepaid fees, unless agreed otherwise in writing or Doppler terminates without cause","fees":null,"source_ids":["s1","s2","s3","s4","s5"]},{"channel":"sales_contract","applies_to":"Enterprise plans (custom pricing)","who":"The customer's admin, with Doppler","method":"contact_sales","start_url":null,"steps":[{"do":"Contact Doppler about ending your Enterprise agreement, and send written notice to support@doppler.com or Doppler's postal address as the Terms require","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"The public Terms give no refund of prepaid fees","fees":null,"source_ids":["s2","s4","s6"]}],"pay_less":[{"type":"free_plan","what":"The Developer plan is free for 3 users (each extra user is $8 a month) and keeps 3 days of activity logs","evidence":"documented","source_ids":["s7","s8","s9"]},{"type":"seat_reduction","what":"The Team plan is priced per user ($21 a month each), so fewer users cost less; AI agents and non-human identities are free","evidence":"documented","source_ids":["s10","s11"]}],"export":[{"data":"Secrets for each project config","how":"With the Doppler CLI, run doppler secrets download --no-file --format env (or another format) for each config; or call the Download Secrets API endpoint","format":"JSON by default; also env, yaml, docker and others","limits":"Per project and config. After termination you can ask, within 30 days, for your Secrets to be exported in a format Doppler chooses; email support@doppler.com for instructions","source_ids":["s12","s13","s14","s15","s18"]}],"after_cancel":{"access_until":"Termination: the Terms say you no longer access the Service once terminated (notice is effective when received)","data_kept":"You have 30 days after termination to request an export of your Secrets. The privacy notice says personal information is kept for as long as you use the Services or as needed for legal and business purposes, and cached archived copies may be kept for a period","you_lose":["Access to the Doppler Service and the secrets stored in it","Prepaid fees: they are not refunded"]},"agent_notes":{"sign_in_needed":false,"phone_or_chat_only":false,"retention_step":null,"tips":["Export secrets before sending notice: exporting needs a signed-in CLI or an API token, and access ends on termination","After termination there is a 30-day window to request an export from Doppler","Prepaid fees are not refunded","Notice counts only once Doppler receives it, at support@doppler.com or its postal address","Workplace Settings has a Danger Zone option to delete the workplace, which permanently deletes it and all its data; the docs don't say whether that stops billing, so export first and still send written notice"]},"sources":[{"id":"s1","url":"https://www.doppler.com/legal/terms","title":"Doppler Terms of Service","publisher":"vendor","quote":"You may choose to stop using the Services and terminate these Terms at any time for any reason upon written notice to us","supports":"terminating by written notice"},{"id":"s2","url":"https://www.doppler.com/legal/terms","title":"Doppler Terms of Service","publisher":"vendor","quote":"If you give notice to us, it will be effective when received and you must use the following physical or email address","supports":"where and how notice is sent, and when it takes effect"},{"id":"s3","url":"https://www.doppler.com/legal/terms","title":"Doppler Terms of Service","publisher":"vendor","quote":"Upon termination, you will no longer access (or attempt to access) the Service","supports":"access ends on termination"},{"id":"s4","url":"https://www.doppler.com/legal/terms","title":"Doppler Terms of Service","publisher":"vendor","quote":"unless otherwise agreed in writing between you and Doppler, you will not be entitled to a refund of any pre-paid fees","supports":"no refund of prepaid fees"},{"id":"s5","url":"https://www.doppler.com/legal/terms","title":"Doppler Terms of Service","publisher":"vendor","quote":"You shall not be entitled to any refund of any prepaid fees (unless terminated by Doppler without cause).","supports":"the exception to no refunds"},{"id":"s6","url":"https://www.doppler.com/pricing","title":"Doppler pricing","publisher":"vendor","quote":"Custom pricing","supports":"Enterprise is custom-priced"},{"id":"s7","url":"https://www.doppler.com/pricing","title":"Doppler pricing","publisher":"vendor","quote":"Free for 3 users","supports":"the free Developer plan"},{"id":"s8","url":"https://www.doppler.com/pricing","title":"Doppler pricing","publisher":"vendor","quote":"$8/mo per additional user","supports":"the price of extra Developer users"},{"id":"s9","url":"https://docs.doppler.com/docs/platform-limits","title":"Platform Limits","publisher":"vendor","quote":"Logs 3 days","supports":"the Developer plan's log retention"},{"id":"s10","url":"https://www.doppler.com/pricing","title":"Doppler pricing","publisher":"vendor","quote":"$21/mo per user","supports":"Team plan per-user pricing"},{"id":"s11","url":"https://www.doppler.com/pricing","title":"Doppler pricing","publisher":"vendor","quote":"AI agents and non-human identities ride free","supports":"machine identities aren't billed"},{"id":"s12","url":"https://docs.doppler.com/docs/accessing-secrets","title":"Secrets Access Guide","publisher":"vendor","quote":"doppler secrets download --no-file --format env","supports":"the CLI export command"},{"id":"s13","url":"https://docs.doppler.com/reference/secrets-download","title":"Download Secrets (API reference)","publisher":"vendor","quote":"Download Secrets","supports":"the export API endpoint"},{"id":"s14","url":"https://www.doppler.com/legal/terms","title":"Doppler Terms of Service","publisher":"vendor","quote":"you may within 30 days of such termination request for your Secrets to be exported to you in a format chosen by Doppler","supports":"the 30-day export window"},{"id":"s15","url":"https://www.doppler.com/legal/terms","title":"Doppler Terms of Service","publisher":"vendor","quote":"You may also email us at support@doppler.com for instructions on how to export your Secrets.","supports":"how to ask for an export"},{"id":"s16","url":"https://www.doppler.com/legal/privacy","title":"Doppler Privacy Notice","publisher":"vendor","quote":"We store the personal information we collect as described in this Privacy Notice for as long as you use our Services","supports":"how long personal data is kept"},{"id":"s17","url":"https://www.doppler.com/legal/privacy","title":"Doppler Privacy Notice","publisher":"vendor","quote":"We may also keep cached archived copies of personal information for a certain period of time.","supports":"archived copies after closing"},{"id":"s18","url":"https://docs.doppler.com/docs/accessing-secrets","title":"Secrets Access Guide","publisher":"vendor","quote":"you can download your secrets in a variety of formats: json (default)","supports":"export formats, JSON by default"},{"id":"s19","url":"https://docs.doppler.com/docs/workplace-settings","title":"Workplace Settings","publisher":"vendor","quote":"Permanently deletes the workplace and all of its data, and revokes access for all members, integrations, and services.","supports":"what deleting the workplace does"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["No self-serve cancel or downgrade steps are documented: Doppler's docs and support center have no billing or cancellation article, so the only documented route is written notice under the Terms","The answers in Doppler's pricing FAQ (\"Can I cancel at anytime?\", \"How does billing work?\", \"What counts as a user?\") couldn't be read, so they aren't confirmed","Whether a cancelled subscription keeps access until the end of the paid period is not stated; the Terms only say access ends on termination","Whether the 14-day Team trial converts to paid automatically is not stated","Enterprise renewal and notice terms are not public","Which workplace role can manage billing is not documented","No marketplace (AWS, Google Cloud, Azure) billing is documented by Doppler","Whether deleting the workplace (Workplace Settings, Danger Zone) also ends billing is not documented"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["Export: cited the CLI doc showing JSON is the default format (s18)","Added a tip on the Danger Zone workplace deletion, which permanently deletes all data; its billing effect is undocumented (s19)","Written-notice route, address, effective-on-receipt, no refund and the 30-day export window re-checked in the Terms; self-serve cancel steps and the pricing FAQ remain unconfirmed"]}},"stackcut":{"vendor_id":"doppler","name":"Doppler","recipes":[{"id":"replace-doppler","title":"Secrets manager","best_year_one_net":202}]},"page":"https://stackcut.io/cancel/doppler","json":"https://stackcut.io/exits/doppler.json","evidence":{"packet_revision":"9be412420b2b65306a03d8b42932912f7f1529d2956894ba803a5e7563e3bbc8","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"doppler--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"doppler--sales-contract--r2","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"drata","name":"Drata","category":"security_privacy","website":"https://drata.com","domains":["drata.com"],"summary":"Drata is sold on order forms and its help center documents no cancel button. Stop auto-renewal with written notice, in English by email, at least 30 days before the Subscription Term ends. Fees are non-refundable. Ask in writing to export your data: it's available for 30 days after the term.","routes":[{"channel":"sales_contract","label":"Order Form subscription","applies_to":"Paid Drata subscriptions under the Subscription Agreement and an Order Form","who":"The customer, by written notice (either party may give notice of non-renewal)","method":"email","start_url":null,"steps":[{"do":"Check the Subscription Term and renewal date in your Order Form","expect":null},{"do":"At least 30 days before the end of the then-current Subscription Term, email written notice of non-renewal, in English, to Drata's legal notice address in section 18 of the terms","expect":null},{"do":"Keep the sent email as proof of when the notice was given","expect":null}],"confirm_by":"The terms don't describe a confirmation; an emailed notice counts as given on delivery, so keep the sent message","effective":"The subscription and the Order Form expire at the end of the then-existing Subscription Term","notice":"At least 30 days before the end of the then-current Subscription Term, in English, in writing by email; otherwise the subscription renews for a term of the same length","refund":"Drata does not provide refunds or credits for Subscription Charges or other fees; prepaid fees for the rest of the term are refunded only if you terminate for Drata's uncured material breach (30 days to cure)","fees":"All Subscription Charges are due in full at the start of the term; if Drata terminates for your breach, you pay the unpaid fees for the rest of the term","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9"]},{"channel":"reseller_or_partner","label":"Bought through an authorized reseller","applies_to":"Drata subscriptions bought through a Drata authorized reseller","who":"The customer, with its reseller","method":"contact_sales","start_url":null,"steps":[{"do":"Ask your reseller for the pricing, payment and renewal terms of your order; they're set between you and the reseller","expect":null},{"do":"Send Drata the same written non-renewal notice at least 30 days before the Subscription Term ends; the reseller can't change Drata's agreement","expect":null}],"confirm_by":"Written confirmation from the reseller, and your sent notice to Drata","effective":"The end of the then-existing Subscription Term","notice":"At least 30 days before the end of the then-current Subscription Term under Drata's agreement; the reseller's own terms may add more","refund":null,"fees":"Pricing and payment terms are set between you and the reseller","source_ids":["s13","s1","s3"]}],"pay_less":[],"export":[{"data":"Customer Data stored in Drata","how":"Ask Drata in writing; it makes Customer Data available for export or download as described in its documentation","format":null,"limits":"Up to 30 days after termination, cancellation or expiration; data already deleted under Drata's retention policy isn't included","source_ids":["s10","s14","s15"]}],"after_cancel":{"access_until":"The end of the then-existing Subscription Term","data_kept":"Export window of 30 days, then Drata deletes Customer Data under its Data Deletion and Retention Policy","you_lose":["Access to Drata and its compliance data once the term expires","Customer Data after the 30-day export window, when Drata deletes it under its retention policy"]},"agent_notes":{"sign_in_needed":false,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancelling is by written notice under the terms; Drata's help center doesn't document a cancel button or billing settings","Notices from the customer must be in English and sent in writing by email","Request the data export in writing before or right after the term ends; the window is 30 days","Drata must give at least 45 days' notice before a renewal price increase, so check the renewal price when that notice arrives","If Drata terminates for your breach, you still owe unpaid fees for the rest of the term"]},"sources":[{"id":"s1","url":"https://drata.com/terms","title":"Drata Terms of Service (Subscription Agreement)","publisher":"vendor","quote":"Unless either Party provides written notice of non-renewal at least thirty (30) days prior to the end of the then-current Subscription Term","supports":"the 30-day non-renewal notice, which either party may give"},{"id":"s2","url":"https://drata.com/terms","title":"Drata Terms of Service (Subscription Agreement)","publisher":"vendor","quote":"Customer's subscription to the Services will automatically renew for a Subscription Term equivalent in length","supports":"automatic renewal for a term of the same length"},{"id":"s3","url":"https://drata.com/terms","title":"Drata Terms of Service (Subscription Agreement)","publisher":"vendor","quote":"the subscription and the corresponding Order Form(s) will expire at the end of the then-existing Subscription Term.","supports":"when access ends after notice"},{"id":"s4","url":"https://drata.com/terms","title":"Drata Terms of Service (Subscription Agreement)","publisher":"vendor","quote":"All legal notices provided by Customer to Drata under this Agreement must be delivered in English and in writing by electronic mail","supports":"notices must be in English and in writing by email"},{"id":"s5","url":"https://drata.com/terms","title":"Drata Terms of Service (Subscription Agreement)","publisher":"vendor","quote":"shall be deemed to have been given immediately upon delivery by electronic mail","supports":"when a notice counts as given"},{"id":"s6","url":"https://drata.com/terms","title":"Drata Terms of Service (Subscription Agreement)","publisher":"vendor","quote":"Drata does not provide refunds or credits for Subscription Charges or other fees or payments.","supports":"no refunds"},{"id":"s7","url":"https://drata.com/terms","title":"Drata Terms of Service (Subscription Agreement)","publisher":"vendor","quote":"Drata will refund any prepaid fees covering the remainder of the Subscription Term.","supports":"the refund exception for Drata's uncured breach"},{"id":"s8","url":"https://drata.com/terms","title":"Drata Terms of Service (Subscription Agreement)","publisher":"vendor","quote":"all Subscription Charges are due in full upon commencement of the Subscription Term.","supports":"charges are due up front"},{"id":"s9","url":"https://drata.com/terms","title":"Drata Terms of Service (Subscription Agreement)","publisher":"vendor","quote":"Customer agrees to pay any unpaid fees covering the remainder of the Subscription Term.","supports":"fees owed after termination for the customer's breach"},{"id":"s10","url":"https://drata.com/terms","title":"Drata Terms of Service (Subscription Agreement)","publisher":"vendor","quote":"for up to thirty (30) days after termination, cancellation of expiration","supports":"the 30-day export window"},{"id":"s11","url":"https://drata.com/terms","title":"Drata Terms of Service (Subscription Agreement)","publisher":"vendor","quote":"Thereafter, Drata will delete Customer Data in accordance with Drata's Data Deletion and Retention Policy","supports":"deletion after the export window"},{"id":"s12","url":"https://drata.com/terms","title":"Drata Terms of Service (Subscription Agreement)","publisher":"vendor","quote":"by providing written notice to Customer at least forty-five (45) days prior to the commencement","supports":"45 days' notice of a renewal price increase"},{"id":"s13","url":"https://drata.com/terms","title":"Drata Terms of Service (Subscription Agreement)","publisher":"vendor","quote":"If Customer is purchasing the Services via a Drata authorized reseller, then all pricing and payment terms","supports":"reseller pricing and payment terms; the reseller can't change the agreement"},{"id":"s14","url":"https://drata.com/terms","title":"Drata Terms of Service (Subscription Agreement)","publisher":"vendor","quote":"Upon Customer's written request and in accordance with Drata's Customer Data Deletion and Retention Policy","supports":"export needs a written request"},{"id":"s15","url":"https://drata.com/terms","title":"Drata Terms of Service (Subscription Agreement)","publisher":"vendor","quote":"Drata will make Customer Data available to Customer for export or download as provided in the Documentation","supports":"how data is made available"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Drata's signed Order Form, which sets each Subscription Term, isn't public; its renewal and notice terms may differ from the standard terms","The email address for legal notices isn't shown in plain text in Drata's public terms; confirm it in your Order Form or with your Drata account team before sending notice","Pricing isn't published, and no cheaper plans or discounts are documented","Drata's help center doesn't document cancelling or billing, so cancellation details come from the terms alone","Drata's public pages don't say whether it's sold through a cloud marketplace such as AWS, or how renewal works there","The export format, and how long Drata's Customer Data Deletion and Retention Policy keeps data, aren't on Drata's public pages"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Notice must be sent in English and in writing by email; either party can give non-renewal notice, and without it the term renews for the same length","Added a reseller route: pricing and payment are set with the reseller, who can't change Drata's agreement","Export: needs a written request; data already deleted under the retention policy isn't included","Refund exception: noted the 30-day cure period for Drata's breach","Re-copied several quotes to match the terms; the terms page was confirmed by reading it, as the automated quote check can't load it"]}},"page":"https://stackcut.io/cancel/drata","json":"https://stackcut.io/exits/drata.json","evidence":{"packet_revision":"362cfbd06c9b8fe09833c92563a89b49a6ff4795de7dd50d47524f45e173eb57","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"drata--sales-contract--r1","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"drata--reseller-or-partner--r2","channel":"reseller_or_partner","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"dreamhost","name":"DreamHost","category":"developer_tools","website":"https://www.dreamhost.com","domains":["dreamhost.com"],"summary":"Cancel a plan from Manage Account (Manage, then Cancel), or close everything with Close Account. Refunds (30 days for Web Hosting) come only when the account closes; cancelling a plan may give credit. Gotcha: domains stay and renew separately, and a free domain's cost is deducted from refunds.","routes":[{"channel":"direct_web","label":"Cancel a hosting plan (keep the account)","applies_to":"Shared Hosting (Web Hosting) plans when you keep your DreamHost account open","who":"The account holder, signed in to the DreamHost panel","method":"self_serve","start_url":"https://panel.dreamhost.com/?tree=billing.accounts","steps":[{"do":"Open the Manage Account page and click Manage next to the shared hosting plan","expect":null},{"do":"Scroll down and click Cancel","expect":"a drop-down of options"},{"do":"Choose No Hosting (DNS Only) or Another Hosting Service; to keep your email, choose Keep Emails Active with a paid email plan","expect":null},{"do":"Click Cancel Plan to confirm","expect":null}],"confirm_by":null,"effective":"If time is left on the plan, it stays active until the billing period ends; you can use Reactivate until then","notice":null,"refund":"No refund while the account stays open: DreamHost may give a prorated credit for the remaining time, to use on other DreamHost services, and a yearly plan cancelled within 30 days of its annual renewal is credited the current subscription cost. Refunds are issued only after the account is closed","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s34","s35"]},{"channel":"direct_web","label":"Close the account (and refund)","applies_to":"The whole DreamHost account and all its services","who":"The account holder, signed in to the DreamHost panel","method":"self_serve","start_url":"https://panel.dreamhost.com/?tree=billing.accounts","steps":[{"do":"Open the Manage Account page and click Close Account at the top right","expect":"an exit survey"},{"do":"Make any backups you need, complete the exit survey and click Next: Product Summary","expect":null},{"do":"Select any services or domains you want to keep, then click Next: Review Balances","expect":null},{"do":"Pay any balance shown (including a used free domain credit), then click Next: Finalize Closure","expect":"a summary of services and domains to close or keep"},{"do":"Review the summary and click the red Confirm button","expect":null}],"confirm_by":"A confirmation email to the address on file","effective":"Closing the account ends all of your services; domain registrations stay active for the rest of their terms","notice":null,"refund":"Full refund of Web Hosting (shared), monthly DreamPress and Managed VPS fees if the plan is cancelled within the first 30 days of opening the account; after 30 days hosting fees aren't refundable. No refund for monthly Dedicated plans, and domain registrations aren't refunded. Refunds are issued only after the account is closed and the last payment method is confirmed active; they go automatically to the original credit card and can take up to 30 days","fees":"If you used the free domain registration credit and close before the annual period ends, you pay the registration cost (usually deducted from the refund), unless it is within 30 days of expiring","source_ids":["s8","s9","s10","s11","s12","s13","s14","s15","s16","s17","s18","s33","s19","s20","s21","s22","s23","s32","s35","s36","s37"]},{"channel":"direct_web","label":"Domain registrations","applies_to":"Domains registered with DreamHost, including a free domain that came with a hosting plan","who":"The account holder, signed in to the DreamHost panel","method":"self_serve","start_url":null,"steps":[{"do":"In the panel, open the Manage Domains page and turn off auto-renew for the domain, more than 31 days before it expires","expect":null}],"confirm_by":null,"effective":"The domain stays registered until it expires, then enters a redemption period in which it can usually be recovered for an extra fee","notice":"Auto-renew charges the card 31 days before the expiration date","refund":"Domain registrations are non-refundable","fees":null,"source_ids":["s24","s25","s26","s19","s27"]}],"pay_less":[{"type":"downgrade","what":"Switch your Shared Hosting plan to another plan: on Manage Account, in Active Plans, click Manage next to your plan, select the plan you want and click Save Changes","evidence":"documented","source_ids":["s28","s29"]},{"type":"downgrade","what":"Keep only email: when deleting the hosting plan, downgrade to a registration-only account with a paid email hosting plan (Keep Emails Active)","evidence":"documented","source_ids":["s4"]}],"export":[{"data":"Your websites' files, databases and email","how":"Make your own backups before you close the account; the closure steps remind you to create any necessary backups","format":null,"limits":null,"source_ids":["s30"]}],"after_cancel":{"access_until":"A cancelled plan runs to the end of its billing period; closing the account ends all services","data_kept":null,"you_lose":["Hosting for your websites (the domain is set to DNS Only or moved to another plan)","Email on the plan, unless you keep it with a paid email hosting plan","Every service on the account when you close it"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"Closing the account starts with an exit survey","tips":["Cancelling a plan while keeping the account gives credit at most, not money back: close the account to get a refund","DreamHost doesn't delete domain registrations when a plan or account is closed; turn off their auto-renew separately","A used free domain credit is charged (usually from the refund) if you close within the first year","To come back after closing, contact support to reactivate the account"]},"sources":[{"id":"s1","url":"https://help.dreamhost.com/hc/en-us/articles/215202377-Deleting-a-Shared-Hosting-plan","title":"Deleting a Shared Hosting plan","publisher":"vendor","quote":"Navigate to the Manage Account page.","supports":"where to start (then Manage, then Cancel)"},{"id":"s2","url":"https://help.dreamhost.com/hc/en-us/articles/215202377-Deleting-a-Shared-Hosting-plan","title":"Deleting a Shared Hosting plan","publisher":"vendor","quote":"No Hosting (DNS Only) — removes hosting and sets your domain to DNS Only","supports":"the DNS Only option"},{"id":"s3","url":"https://help.dreamhost.com/hc/en-us/articles/215202377-Deleting-a-Shared-Hosting-plan","title":"Deleting a Shared Hosting plan","publisher":"vendor","quote":"Another Hosting Service — removes hosting and transfers the website to another available plan","supports":"the move-to-another-plan option"},{"id":"s4","url":"https://help.dreamhost.com/hc/en-us/articles/215202377-Deleting-a-Shared-Hosting-plan","title":"Deleting a Shared Hosting plan","publisher":"vendor","quote":"If you wish to keep your emails after you delete a Shared Hosting plan, you can downgrade to a registration-only account with a Paid email hosting plan.","supports":"keeping email (Keep Emails Active)"},{"id":"s5","url":"https://help.dreamhost.com/hc/en-us/articles/215202377-Deleting-a-Shared-Hosting-plan","title":"Deleting a Shared Hosting plan","publisher":"vendor","quote":"If there is time left on the plan, it will remain active until the billing period ends.","supports":"when the plan ends (Reactivate is available until then)"},{"id":"s6","url":"https://help.dreamhost.com/hc/en-us/articles/39131494006548-Refunds-and-Account-credits-FAQs","title":"Refunds and Account credits FAQs","publisher":"vendor","quote":"DreamHost may provide a prorated credit for any remaining time on the canceled hosting plan","supports":"cancelling a plan gives credit"},{"id":"s7","url":"https://help.dreamhost.com/hc/en-us/articles/215206997-Refunds-and-Account-Credits","title":"Refunds and Account Credits","publisher":"vendor","quote":"is available when a DreamHost hosting plan or product is cancelled, but the account remains active","supports":"credit (not refund) while the account stays open"},{"id":"s8","url":"https://help.dreamhost.com/hc/en-us/articles/215202457-Closing-your-account-overview","title":"Closing your account overview","publisher":"vendor","quote":"Click the Close Account button to the top right of the page.","supports":"where account closure starts"},{"id":"s9","url":"https://help.dreamhost.com/hc/en-us/articles/215202457-Closing-your-account-overview","title":"Closing your account overview","publisher":"vendor","quote":"Complete the exit survey and click the Next: Product Summary button.","supports":"the exit survey step"},{"id":"s10","url":"https://help.dreamhost.com/hc/en-us/articles/215202457-Closing-your-account-overview","title":"Closing your account overview","publisher":"vendor","quote":"Select any services or domains you'd like to keep and click the Next: Review Balances button.","supports":"keeping services or domains"},{"id":"s11","url":"https://help.dreamhost.com/hc/en-us/articles/215202457-Closing-your-account-overview","title":"Closing your account overview","publisher":"vendor","quote":"When finished, click the red Confirm button to close the account.","supports":"the final step"},{"id":"s12","url":"https://help.dreamhost.com/hc/en-us/articles/215202457-Closing-your-account-overview","title":"Closing your account overview","publisher":"vendor","quote":"A confirmation email is then sent to the email address on file.","supports":"how to confirm"},{"id":"s13","url":"https://help.dreamhost.com/hc/en-us/articles/215202457-Closing-your-account-overview","title":"Closing your account overview","publisher":"vendor","quote":"Closing your DreamHost account ends all of your services.","supports":"what closing does"},{"id":"s14","url":"https://help.dreamhost.com/hc/en-us/articles/215202457-Closing-your-account-overview","title":"Closing your account overview","publisher":"vendor","quote":"Any domain registrations previously purchased continue to remain active for the rest of their registration periods.","supports":"domains survive closure"},{"id":"s15","url":"https://help.dreamhost.com/hc/en-us/articles/215202457-Closing-your-account-overview","title":"Closing your account overview","publisher":"vendor","quote":"If you have used the free domain registration credit, the panel asks you to pay for it before closing.","supports":"the free domain charge at closing"},{"id":"s16","url":"https://help.dreamhost.com/hc/en-us/articles/215202457-Closing-your-account-overview","title":"Closing your account overview","publisher":"vendor","quote":"However, if the registration is within 30 days of expiring, you will NOT be billed for it.","supports":"the 30-day exception"},{"id":"s17","url":"https://help.dreamhost.com/hc/en-us/articles/215206997-Refunds-and-Account-Credits","title":"Refunds and Account Credits","publisher":"vendor","quote":"DreamHost offers a full refund on Web Hosting (shared hosting) fees if your plan is canceled within the first 30 days of opening the account.","supports":"the 30-day shared hosting refund"},{"id":"s18","url":"https://help.dreamhost.com/hc/en-us/articles/215206997-Refunds-and-Account-Credits","title":"Refunds and Account Credits","publisher":"vendor","quote":"DreamHost offers a full refund on DreamPress monthly hosting fees if your plan is canceled within the first 30 days of opening the account.","supports":"the DreamPress refund"},{"id":"s19","url":"https://help.dreamhost.com/hc/en-us/articles/215206997-Refunds-and-Account-Credits","title":"Refunds and Account Credits","publisher":"vendor","quote":"Registrations are non-refundable. They remain yours for the full term purchased initially and are still available even if you close the account.","supports":"domain registrations aren't refunded and stay yours"},{"id":"s20","url":"https://help.dreamhost.com/hc/en-us/articles/215206997-Refunds-and-Account-Credits","title":"Refunds and Account Credits","publisher":"vendor","quote":"Refunds are not available when canceling a monthly Dedicated Hosting plan.","supports":"no refund for monthly Dedicated"},{"id":"s21","url":"https://help.dreamhost.com/hc/en-us/articles/39131494006548-Refunds-and-Account-credits-FAQs","title":"Refunds and Account credits FAQs","publisher":"vendor","quote":"hosting fees are no longer refundable","supports":"no hosting refund after 30 days"},{"id":"s22","url":"https://help.dreamhost.com/hc/en-us/articles/39131494006548-Refunds-and-Account-credits-FAQs","title":"Refunds and Account credits FAQs","publisher":"vendor","quote":"can take up to 30 days to complete","supports":"refund timing; refunds go to the original payment method after closure"},{"id":"s23","url":"https://help.dreamhost.com/hc/en-us/articles/215249528-Free-domain-registration-program","title":"Free domain registration program","publisher":"vendor","quote":"Usually, this amount is deducted from your refund unless a balance is due on the account before you cancel.","supports":"the free domain cost is deducted from the refund"},{"id":"s24","url":"https://help.dreamhost.com/hc/en-us/articles/360021174532-How-Auto-Renew-registrations-are-billed","title":"How Auto-Renew registrations are billed","publisher":"vendor","quote":"The credit card is charged 31 days prior to the expiration date.","supports":"when domain renewals are charged"},{"id":"s25","url":"https://help.dreamhost.com/hc/en-us/articles/360021174532-How-Auto-Renew-registrations-are-billed","title":"How Auto-Renew registrations are billed","publisher":"vendor","quote":"more than 31 days before the expiration date to avoid hassle","supports":"turn auto-renew off early (on the Manage Domains page)"},{"id":"s26","url":"https://help.dreamhost.com/hc/en-us/articles/360021174532-How-Auto-Renew-registrations-are-billed","title":"How Auto-Renew registrations are billed","publisher":"vendor","quote":"If the domain is not auto-renewed on the expiration date, it goes into a redemption period, during which it can usually be recovered for an additional fee.","supports":"what happens at expiry"},{"id":"s27","url":"https://help.dreamhost.com/hc/en-us/articles/215202377-Deleting-a-Shared-Hosting-plan","title":"Deleting a Shared Hosting plan","publisher":"vendor","quote":"DreamHost will not delete your domain registrations when the hosting plan is closed.","supports":"domains survive a plan cancellation"},{"id":"s28","url":"https://help.dreamhost.com/hc/en-us/articles/214693278-Changing-your-Shared-Hosting-billing-plan","title":"Changing your Shared Hosting billing plan","publisher":"vendor","quote":"Scroll down to the Active Plans section.","supports":"where plans are changed"},{"id":"s29","url":"https://help.dreamhost.com/hc/en-us/articles/214693278-Changing-your-Shared-Hosting-billing-plan","title":"Changing your Shared Hosting billing plan","publisher":"vendor","quote":"Select the plan you want to switch to.","supports":"choosing another plan (then Save Changes)"},{"id":"s30","url":"https://help.dreamhost.com/hc/en-us/articles/215202457-Closing-your-account-overview","title":"Closing your account overview","publisher":"vendor","quote":"Create any necessary backups of your data.","supports":"back up before closing"},{"id":"s31","url":"https://help.dreamhost.com/hc/en-us/articles/215202457-Closing-your-account-overview","title":"Closing your account overview","publisher":"vendor","quote":"If you ever wish to come back, contact support to have your account reactivated.","supports":"reactivation"},{"id":"s32","url":"https://help.dreamhost.com/hc/en-us/articles/215249528-Free-domain-registration-program","title":"Free domain registration program","publisher":"vendor","quote":"free registration credit to purchase or transfer a domain and then close the hosting plan before the annual period has been completed.","supports":"when the free domain's cost is charged"},{"id":"s33","url":"https://help.dreamhost.com/hc/en-us/articles/215206997-Refunds-and-Account-Credits","title":"Refunds and Account Credits","publisher":"vendor","quote":"DreamHost offers a full refund on Managed VPS hosting fees if your plan is canceled within the first 30 days of opening the account.","supports":"the Managed VPS refund"},{"id":"s34","url":"https://help.dreamhost.com/hc/en-us/articles/215206997-Refunds-and-Account-Credits","title":"Refunds and Account Credits","publisher":"vendor","quote":"If canceled within 30 days of the annual subscription renewal, renewed yearly plans are credited the current subscription cost.","supports":"credit for yearly plans cancelled soon after renewal"},{"id":"s35","url":"https://help.dreamhost.com/hc/en-us/articles/215206997-Refunds-and-Account-Credits","title":"Refunds and Account Credits","publisher":"vendor","quote":"A refund only occurs when the DreamHost account is closed.","supports":"refunds need the account closed"},{"id":"s36","url":"https://help.dreamhost.com/hc/en-us/articles/39131494006548-Refunds-and-Account-credits-FAQs","title":"Refunds and Account credits FAQs","publisher":"vendor","quote":"A refund is automatically processed to the original credit card after you close the account in the panel.","supports":"where refunds go"},{"id":"s37","url":"https://help.dreamhost.com/hc/en-us/articles/39131494006548-Refunds-and-Account-credits-FAQs","title":"Refunds and Account credits FAQs","publisher":"vendor","quote":"Refunds are only issued after an account is closed, the credit is confirmed to be refundable, and the last payment method is confirmed to be active.","supports":"conditions for a refund"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Step-by-step cancelling of DreamPress, VPS and Dedicated plans (other than closing the whole account) isn't confirmed on DreamHost's help pages","DreamHost's help doesn't give steps or formats for downloading a backup before cancelling","How long DreamHost keeps data after a plan or account ends isn't stated in its cancellation and refund help","DreamHost's auto-renew article doesn't name the exact control on the Manage Domains page for turning auto-renew off"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked the plan-cancel, account-closure, refund, domain and plan-change facts against DreamHost's help articles; all quotes found on the pages","Plan cancel: the prorated credit is something DreamHost 'may' give; yearly plans cancelled within 30 days of renewal are credited the current subscription cost (s6, s34)","Account closure: refunds need the account closed and the last payment method active, and go automatically to the original credit card (s35 to s37)","Plan change: described as switching plans, since the help article doesn't call it a downgrade","Rewrote the not-confirmed notes for readers; level stays partial because DreamPress, VPS and Dedicated cancel steps aren't documented"]}},"delete_account":{"url":"https://panel.dreamhost.com/index.cgi?tree=support.msg","difficulty":"hard","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/dreamhost","json":"https://stackcut.io/exits/dreamhost.json","evidence":{"packet_revision":"0ca7274345b244ebcec1609d6c8cdb492e173b19c70bdaa408da3f37e3553bb0","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"dreamhost--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"dreamhost--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"dreamhost--direct-web--r3","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"dropbox","name":"Dropbox","category":"cloud_storage","website":"https://www.dropbox.com","domains":["dropbox.com"],"summary":"Cancel on dropbox.com: avatar > Manage account > Cancel plan, then pick a reason and confirm; team admins use Admin console > Billing. Cancel app-store purchases with Apple or Google; mail also works. Gotcha: you drop to Basic's 2 GB, and Dropbox may delete files over the limit.","routes":[{"channel":"direct_web","label":"Dropbox personal plans","applies_to":"Dropbox Plus, Essentials, Professional and Family plans bought on dropbox.com","who":"The account owner; on a Family plan, only the Family manager","method":"self_serve","start_url":"https://www.dropbox.com/login","steps":[{"do":"Log in to dropbox.com, click your avatar in the bottom-left corner, then click Manage account","expect":"Cancel plan"},{"do":"Click Cancel plan at the bottom of the page","expect":null},{"do":"Select a reason, then click Continue canceling (or Confirm change) and follow the prompts","expect":null}],"confirm_by":"An email from no-reply@dropbox.com with the subject line \"Dropbox Plan will not renew\"; or open the Billing tab in account settings, click Change next to Billing period, and look for Plan downgrade scheduled","effective":"The account changes to Dropbox Basic at the end of the current billing cycle (monthly or yearly), with no further charges","notice":null,"refund":"In most cases, payments for Dropbox subscriptions aren't refundable. If you live in the EU, UK or Turkey, you can get a refund if you cancel Plus, Family, Professional or Essentials within 14 days of purchase: contact Dropbox support","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s24","s25","s28"]},{"channel":"apple_app_store","applies_to":"Dropbox plans or trials bought in the Dropbox app on iPhone or iPad (billed by Apple)","who":"The Apple Account that bought the plan","method":"platform_settings","start_url":"https://account.apple.com/account/manage/section/subscriptions","steps":[{"do":"On your iPhone or iPad, open the Settings app and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then Dropbox","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription","expect":null}],"confirm_by":"No cancel button, or an expiration message in red text","effective":null,"notice":"To avoid a charge, cancel a free trial at least 24 hours before it ends","refund":null,"fees":null,"source_ids":["s7","s8","s9","s36"]},{"channel":"google_play","applies_to":"Dropbox plans or trials bought in the Dropbox app on Android (billed by Google Play)","who":"The Google Account that bought the plan","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Open the Dropbox app and tap the Account tab in the bottom right corner","expect":"Manage your subscription"},{"do":"Tap Manage your subscription, then How to cancel, then Cancel plan at the bottom of the screen","expect":"your subscription in Google Play"},{"do":"Tap Cancel subscription","expect":null}],"confirm_by":"An email to your Google account confirming the cancellation","effective":"You can keep using the subscription for the time you've already paid for","notice":null,"refund":null,"fees":null,"source_ids":["s7","s10","s11","s12"]},{"channel":"direct_web","label":"If you can't cancel online","applies_to":"Plans billed by Dropbox, if you can't or would rather not cancel online","who":"The account holder","method":"letter","start_url":null,"steps":[{"do":"Write a letter asking Dropbox to cancel your subscription, with your first and last name, the email address associated with your account, and the payment method you use with Dropbox","expect":null},{"do":"Mail it to Dropbox, Inc., P.O. Box 77767, San Francisco, CA 94107 if you live in the United States, Canada or Mexico; otherwise to Dropbox International Unlimited Company, PO Box 13480, Dublin 2, Ireland","expect":null}],"confirm_by":null,"effective":null,"notice":"Letters take longer to process; if your plan renews soon, cancel online instead","refund":"If your account is charged before Dropbox processes the letter, that charge won't be refunded","fees":null,"source_ids":["s13","s14","s26","s27"]},{"channel":"direct_web","label":"Dropbox team plans","applies_to":"Dropbox Standard, Business, Advanced and Business Plus team plans","who":"A team admin (only certain admin types can cancel); team members ask their admin","method":"self_serve","start_url":"https://www.dropbox.com/team/admin/billing","steps":[{"do":"Log in to dropbox.com with your admin credentials, click Admin console, then Billing in the left sidebar","expect":"Cancel plan"},{"do":"Scroll down, click Cancel plan and select the reason you're canceling","expect":"Continue with cancellation"},{"do":"Click Continue with cancellation, then check all boxes under Please acknowledge the following","expect":"Complete cancellation"},{"do":"Click Complete cancellation","expect":null}],"confirm_by":"In Admin console > Billing, a notification at the top says you're scheduled to cancel at the end of the current billing period","effective":"At the end of the current billing period; the account works as normal until then","notice":null,"refund":"In most cases, payments for team member licenses aren't refundable","fees":null,"source_ids":["s15","s16","s17","s18","s6"]},{"channel":"sales_contract","applies_to":"Dropbox Standard, Business, Advanced and Business Plus plans paid by manual invoice","who":"The team's admin","method":"contact_sales","start_url":null,"steps":[{"do":"Contact Dropbox Support or your account manager and ask to cancel","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s19"]},{"channel":"direct_web","label":"Free trials","applies_to":"Free trials of Dropbox Plus, Professional or Essentials started on a computer (trials started on a phone cancel in the app store)","who":"The account holder","method":"self_serve","start_url":"https://www.dropbox.com/login","steps":[{"do":"Log in to dropbox.com, click your avatar (profile picture or initials) in the bottom-left corner, then click Manage account","expect":"Cancel trial"},{"do":"At the bottom, click Cancel trial","expect":null},{"do":"Select a reason for canceling, click Continue, then click Confirm cancel","expect":null}],"confirm_by":"An email confirming that your free trial has been canceled","effective":"Signed up with a credit card: the plan changes to Dropbox Basic at the end of the trial. Signed up with PayPal: the trial ends and the plan changes to Basic immediately","notice":"Cancel before the trial ends to avoid being charged for the plan","refund":"In most cases, payments for Dropbox subscriptions aren't refundable","fees":null,"source_ids":["s1","s30","s31","s32","s33","s34","s29","s6"]}],"pay_less":[{"type":"free_plan","what":"Keep a free Dropbox Basic account with 2 GB of storage","evidence":"documented","source_ids":["s4","s20"]}],"export":[],"after_cancel":{"access_until":"The end of the current billing cycle","data_kept":"Files stay in the free Basic account; if it stays over the 2 GB limit, Dropbox may delete files you own to bring it under the limit","you_lose":["Storage above 2 GB; while over it you may not be able to sync, upload, share, move or preview files and folders","Team plans: the team is placed in a locked state, which removes most team viewing, syncing and sharing features"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The web flow asks you to select a reason for canceling before Continue canceling","tips":["Deleting the Dropbox app doesn't cancel the plan or delete the account","If Cancel plan isn't shown on dropbox.com, the plan was probably bought on a phone: cancel it in the app store"]},"sources":[{"id":"s1","url":"https://help.dropbox.com/plans/downgrade-dropbox-individual-plans","title":"How to cancel or change an individual Dropbox subscription","publisher":"vendor","quote":"Log in to dropbox.com. Click your avatar (profile picture or initials) in the bottom-left corner. Click Manage account. Click Cancel plan at the bottom of the page.","supports":"the first web steps"},{"id":"s2","url":"https://help.dropbox.com/plans/downgrade-dropbox-individual-plans","title":"How to cancel or change an individual Dropbox subscription","publisher":"vendor","quote":"Select a reason for canceling. Click Continue canceling or Confirm change and follow the prompts.","supports":"the final web steps and the reason step"},{"id":"s3","url":"https://help.dropbox.com/plans/downgrade-dropbox-individual-plans","title":"How to cancel or change an individual Dropbox subscription","publisher":"vendor","quote":"If you cancel or change your plan on dropbox.com, you'll receive an email confirmation with the subject line \"Dropbox Plan will not renew\" from no-reply@dropbox.com.","supports":"how to confirm it worked"},{"id":"s4","url":"https://help.dropbox.com/plans/downgrade-dropbox-individual-plans","title":"How to cancel or change an individual Dropbox subscription","publisher":"vendor","quote":"Your account will change to Dropbox Basic at the end of your current billing cycle (monthly or yearly) and you won't be charged again.","supports":"when it takes effect"},{"id":"s5","url":"https://help.dropbox.com/plans/cancel-family-plan","title":"How to cancel a Dropbox Family plan","publisher":"vendor","quote":"If you're the Family manager of a Dropbox Family plan, you can cancel your subscription at any time.","supports":"who can cancel a Family plan"},{"id":"s6","url":"https://help.dropbox.com/plans/refund","title":"Dropbox refund policy","publisher":"vendor","quote":"In most cases, payments for Dropbox and Dropbox Dash subscriptions and team member licenses aren't refundable.","supports":"the refund policy"},{"id":"s7","url":"https://help.dropbox.com/plans/cancel-mobile","title":"How to cancel a Dropbox subscription or trial purchased on a mobile device","publisher":"vendor","quote":"If you used your phone or tablet to purchase Dropbox or start a free trial, you must cancel your subscription through iTunes or Google Play, depending on your device type","supports":"the Apple and Google Play routes"},{"id":"s8","url":"https://help.dropbox.com/plans/cancel-mobile","title":"How to cancel a Dropbox subscription or trial purchased on a mobile device","publisher":"vendor","quote":"Tap Subscriptions. Tap Dropbox. Tap Cancel Subscription. If you don't see a button to cancel or you see an expiration message in red text, the subscription is already canceled.","supports":"the iPhone steps and how to confirm"},{"id":"s9","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"Apple's own steps"},{"id":"s10","url":"https://help.dropbox.com/plans/cancel-mobile","title":"How to cancel a Dropbox subscription or trial purchased on a mobile device","publisher":"vendor","quote":"Tap the Account tab in the bottom right corner. Tap Manage your subscription. Tap How to cancel. Tap Cancel plan at the bottom of the screen.","supports":"the Android steps"},{"id":"s11","url":"https://help.dropbox.com/plans/cancel-mobile","title":"How to cancel a Dropbox subscription or trial purchased on a mobile device","publisher":"vendor","quote":"This will take you to your subscription in Google Play. Tap Cancel subscription. You'll receive an email to your Google account to confirm your cancellation","supports":"the Google Play step and confirmation"},{"id":"s12","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when access ends on Google Play"},{"id":"s13","url":"https://help.dropbox.com/plans/downgrade-dropbox-individual-plans","title":"How to cancel or change an individual Dropbox subscription","publisher":"vendor","quote":"Dropbox, Inc. P.O. Box 77767 San Francisco, CA 94107 If you live anywhere else, send your cancellation letter to: Dropbox International Unlimited Company PO Box 13480 Dublin 2 Ireland","supports":"the mailing addresses"},{"id":"s14","url":"https://help.dropbox.com/plans/downgrade-dropbox-individual-plans","title":"How to cancel or change an individual Dropbox subscription","publisher":"vendor","quote":"If your account is charged before we process your cancellation letter, the charges won't be refunded.","supports":"the refund risk of mailing"},{"id":"s15","url":"https://help.dropbox.com/plans/cancel-team-subscription","title":"How to cancel your Dropbox team subscription","publisher":"vendor","quote":"Log in to dropbox.com with your admin credentials. Click Admin console in the left sidebar. Click Billing in the left sidebar. Scroll down and click Cancel plan.","supports":"the first team steps"},{"id":"s16","url":"https://help.dropbox.com/plans/cancel-team-subscription","title":"How to cancel your Dropbox team subscription","publisher":"vendor","quote":"Select the reason you're canceling. Click Continue with cancellation. Under Please acknowledge the following, check all boxes. Click Complete cancellation.","supports":"the final team steps"},{"id":"s17","url":"https://help.dropbox.com/plans/cancel-team-subscription","title":"How to cancel your Dropbox team subscription","publisher":"vendor","quote":"You'll see a notification box at the top that says that you're scheduled to cancel your subscription at the end of your current billing period.","supports":"how to confirm a team cancellation"},{"id":"s18","url":"https://help.dropbox.com/plans/cancel-team-subscription","title":"How to cancel your Dropbox team subscription","publisher":"vendor","quote":"When you choose to cancel your subscription, the cancellation will go into effect at the end of your current billing period.","supports":"when a team cancellation takes effect"},{"id":"s19","url":"https://help.dropbox.com/plans/cancel-team-subscription","title":"How to cancel your Dropbox team subscription","publisher":"vendor","quote":"If you pay by manual invoice and want to cancel your Dropbox Standard, Business, Advanced, or Business Plus subscription, contact Dropbox Support or your account manager.","supports":"the invoiced route"},{"id":"s20","url":"https://help.dropbox.com/plans/downgrade-dropbox-individual-plans","title":"How to cancel or change an individual Dropbox subscription","publisher":"vendor","quote":"Dropbox Basic includes 2 GB of storage space. If you exceed this storage quota, you may not be able to sync, upload, share, move, or preview files and folders.","supports":"the free plan and its limits"},{"id":"s21","url":"https://help.dropbox.com/plans/downgrade-dropbox-individual-plans","title":"How to cancel or change an individual Dropbox subscription","publisher":"vendor","quote":"If your account remains over the limit, Dropbox may delete files you own to bring your account below the storage limit.","supports":"what happens to files over the limit"},{"id":"s22","url":"https://help.dropbox.com/plans/downgrade-dropbox-individual-plans","title":"How to cancel or change an individual Dropbox subscription","publisher":"vendor","quote":"Deleting the Dropbox app from your computer or phone doesn't cancel your Dropbox plan or delete your Dropbox account.","supports":"the agent tip"},{"id":"s23","url":"https://help.dropbox.com/plans/downgrade-dropbox-individual-plans","title":"How to cancel or change an individual Dropbox subscription","publisher":"vendor","quote":"If you don't see Cancel plan, you may have purchased Dropbox on your mobile device. If so, you'll need to cancel your plan from the app store on your device.","supports":"the tip about app-store purchases"},{"id":"s24","url":"https://help.dropbox.com/plans/refund","title":"Dropbox refund policy","publisher":"vendor","quote":"If you live in the EU, UK, or Turkey, you're eligible for a refund if you cancel your Dropbox Plus, Family, Professional, or Essentials subscription within 14 days of purchase.","supports":"the 14-day refund in the EU, UK and Turkey"},{"id":"s25","url":"https://help.dropbox.com/plans/refund","title":"Dropbox refund policy","publisher":"vendor","quote":"To request a refund, contact support for assistance.","supports":"how to ask for that refund"},{"id":"s26","url":"https://help.dropbox.com/plans/downgrade-dropbox-individual-plans","title":"How to cancel or change an individual Dropbox subscription","publisher":"vendor","quote":"you can send us a letter to request cancellation. Include the following information: Your first and last name The email address associated with your account","supports":"what a cancellation letter must include"},{"id":"s27","url":"https://help.dropbox.com/plans/downgrade-dropbox-individual-plans","title":"How to cancel or change an individual Dropbox subscription","publisher":"vendor","quote":"The payment method you use with Dropbox (credit card, PayPal, etc.)","supports":"the letter also names your payment method"},{"id":"s28","url":"https://help.dropbox.com/plans/downgrade-dropbox-individual-plans","title":"How to cancel or change an individual Dropbox subscription","publisher":"vendor","quote":"go to the Billing tab in your account settings and click Change next to Billing period. You should see a notification titled \"Plan downgrade scheduled.\"","supports":"checking the cancellation on the Billing tab"},{"id":"s29","url":"https://help.dropbox.com/plans/cancel-free-trial","title":"How to cancel a Dropbox trial","publisher":"vendor","quote":"If you signed up for your free trial on a mobile device, you'll need to cancel the trial from your mobile app store or device settings.","supports":"mobile trials cancel in the app store"},{"id":"s30","url":"https://help.dropbox.com/plans/cancel-free-trial","title":"How to cancel a Dropbox trial","publisher":"vendor","quote":"Click Manage account. At the bottom, click Cancel trial. Select a reason for canceling. Click Continue. Click Confirm cancel.","supports":"the free-trial steps"},{"id":"s31","url":"https://help.dropbox.com/plans/cancel-free-trial","title":"How to cancel a Dropbox trial","publisher":"vendor","quote":"You'll receive an email confirmation that your free trial has been canceled.","supports":"how to confirm a trial cancellation"},{"id":"s32","url":"https://help.dropbox.com/plans/cancel-free-trial","title":"How to cancel a Dropbox trial","publisher":"vendor","quote":"If you signed up with a credit card, your plan will be changed to Dropbox Basic at the end of your trial period.","supports":"card trials run to the end of the trial"},{"id":"s33","url":"https://help.dropbox.com/plans/cancel-free-trial","title":"How to cancel a Dropbox trial","publisher":"vendor","quote":"If you signed up with PayPal, your trial will end and your plan will be changed to Dropbox Basic immediately.","supports":"PayPal trials end at once"},{"id":"s34","url":"https://help.dropbox.com/plans/cancel-free-trial","title":"How to cancel a Dropbox trial","publisher":"vendor","quote":"If you cancel your free trial before it ends, you won't be charged for the plan.","supports":"cancel before the trial ends to avoid a charge"},{"id":"s35","url":"https://help.dropbox.com/plans/cancel-team-subscription","title":"How to cancel your Dropbox team subscription","publisher":"vendor","quote":"When your account is changed to Basic, your team is placed in locked state, which removes most team viewing, syncing, and sharing features.","supports":"what team plans lose"},{"id":"s36","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.","supports":"cancel Apple-billed trials 24 hours early"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["When access ends for Apple-billed plans is not stated on Apple's or Dropbox's pages read","Refund terms for Apple- and Google-billed plans are set by those stores and were not researched","Data export before cancelling is not documented on the cancel pages read"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Refund: added the 14-day refund for EU, UK and Turkey residents","Added a Free trials route (Cancel trial; PayPal sign-ups drop to Basic immediately)","Mail route: the letter must give your name, account email and payment method","Personal route: start_url is dropbox.com/login (the help page's link); confirm on the Billing tab too","After cancel: team plans are locked once they change to Basic","Apple route: cancel a trial at least 24 hours before it ends"]}},"delete_account":{"url":"https://www.dropbox.com/account/delete","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"dropbox","name":"Dropbox","recipes":[{"id":"replace-dropbox","title":"File storage and sync","best_year_one_net":119}]},"page":"https://stackcut.io/cancel/dropbox","json":"https://stackcut.io/exits/dropbox.json","localized":[{"language":"ja","market":"JP","title":"Dropboxの解約方法","page":"https://stackcut.io/ja/cancel/dropbox","checked_on":"2026-10-05"},{"language":"de","market":"DE","title":"Dropbox kündigen","page":"https://stackcut.io/de/cancel/dropbox","checked_on":"2026-10-05"}],"evidence":{"packet_revision":"294f48b91de3bf18b7160d79b02842788b7d40b70b25ab23f3e0f7f83a6c3961","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"dropbox--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"dropbox--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"dropbox--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"dropbox--direct-web--r4","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"dropbox--direct-web--r5","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"dropbox--sales-contract--r6","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"dropbox--direct-web--r7","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"dropbox_sign","name":"Dropbox Sign","category":"productivity","website":"https://sign.dropbox.com","domains":["sign.dropbox.com"],"summary":"In Settings, Billing, click Cancel plan (the flow offers Pause plan instead), before the renewal date. The plan runs to the end of the billing period, then drops to free; signed documents stay viewable. No refunds. Cancelling by post also works; order-form contracts need 30 days' written notice.","routes":[{"channel":"direct_web","label":"Plans and trials in the web app","applies_to":"Dropbox Sign subscriptions and trials managed in the Dropbox Sign web app","who":"The Dropbox Sign user, or an admin on a team account","method":"self_serve","start_url":"https://app.sign.dropbox.com","steps":[{"do":"Log in to Dropbox Sign, click your avatar (top right) and select Settings","expect":"Billing"},{"do":"Click the Billing tab at the top, then Cancel plan","expect":"Pause plan instead"},{"do":"Finish cancelling (or choose Pause plan instead to pause), then watch for the confirmation email","expect":null}],"confirm_by":"A confirmation email from Dropbox Sign that the subscription was successfully canceled","effective":"You can use the plan until the end of the current billing period; then the account becomes a free account. If you cancel after the renewal date, the plan stays active (and billed) until the end of the next billing period","notice":"Cancel before the renewal date to avoid being charged for the renewal","refund":"Subscriptions and fees are non-refundable and can't be credited, unless required by law","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s24"]},{"channel":"direct_web","label":"Cancel by post","applies_to":"Any Dropbox Sign trial or subscription","who":"The Dropbox Sign user, or an admin on a team account","method":"letter","start_url":"https://help.dropbox.com/plans/cancel-or-delete-dropbox-sign-account","steps":[{"do":"Fill in the template letter linked in the help article, or write a letter with your first name and surname, the account's email address, the full name on the card, its last 4 digits and expiry date (mm/yyyy), the billing postcode, and the amount and date charged","expect":null},{"do":"In the US, Canada or Mexico, mail it to Dropbox, Inc., P.O. Box 77767, San Francisco, CA 94107; elsewhere, to Dropbox International Unlimited Company, PO Box 13480, Dublin 2, Ireland","expect":null}],"confirm_by":null,"effective":"At the end of the current billing period","notice":"It must arrive before the renewal date to avoid the renewal charge","refund":"Subscriptions and fees are non-refundable and can't be credited, unless required by law","fees":null,"source_ids":["s1","s5","s7","s8","s11","s12","s13","s14","s15","s46","s47","s48","s49","s50"]},{"channel":"sales_contract","applies_to":"Subscriptions on an order form (for example annual team contracts)","who":"The customer, in writing","method":"email","start_url":null,"steps":[{"do":"Email written notice of non-renewal, in English, to contractnotices@dropbox.com with \"Attention: Legal Department\" in the subject line","expect":null},{"do":"Send it at least 30 days before the end of the current Subscription Term. Partial non-renewal (fewer seats or units) works the same way","expect":null}],"confirm_by":null,"effective":"At the end of the current Subscription Term","notice":"Written notice of non-renewal at least 30 days before the term ends, unless the order form says otherwise; otherwise it renews for another term of the same length","refund":"Subscription, usage and overage fees are non-refundable and non-creditable, except where required by law","fees":null,"source_ids":["s16","s17","s18","s19","s20","s21","s22","s23"]}],"pay_less":[{"type":"pause","what":"Choose Pause plan instead in the cancel flow and pick how long: the account becomes a limited-access account and isn't billed until the pause ends","evidence":"documented","source_ids":["s25","s26","s27","s28"]},{"type":"free_plan","what":"The free plan allows 3 documents per month and keeps your saved documents, audit trails, integrations and status notifications; templates stay but are locked","evidence":"documented","source_ids":["s29","s30","s31","s32"]},{"type":"downgrade","what":"Move to a lower paid plan: Essentials includes 5 templates and Standard 15. On free or Essentials, team members become individual free accounts","evidence":"documented","source_ids":["s33","s34","s35"]},{"type":"annual_billing","what":"Paying up front for the year costs less than monthly pricing (choose Billed yearly on the pricing page)","evidence":"documented","source_ids":["s36"]}],"export":[{"data":"Signed documents and form response data","how":"Log in to app.sign.dropbox.com, click Documents, open the menu next to a signature request, and choose Download, Download PDF, Download as CSV or Download Signed","format":"PDF download; Download Signed and Download as CSV send a ZIP file by email (signed documents, or a CSV of response data)","limits":null,"source_ids":["s37","s38","s39","s40","s41"]}],"after_cancel":{"access_until":"The end of the current billing period","data_kept":"The account becomes a free account and you can still log in to your signed documents. Deleting the account permanently deletes it and all its documents. Under the Terms, after termination Dropbox may delete Customer Data any time after 30 days","you_lose":["Use of your templates (they're kept but locked on the free plan)","Team membership: on free or Essentials, members become individual free accounts","Sending more than 3 documents a month (free plan)"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"After Cancel plan, the flow offers Pause plan instead","tips":["Cancel before the renewal date: cancelling after it keeps the plan, and its charge, for the next billing period","Cancelling is not deleting: Delete my account (Settings, Profile) permanently removes the account and all its documents","Download signed documents before deleting the account","Dropbox won't delete an account on the user's behalf","Order-form contracts: send written notice of non-renewal 30 days before the term ends to contractnotices@dropbox.com, subject \"Attention: Legal Department\""]},"sources":[{"id":"s1","url":"https://help.dropbox.com/plans/cancel-or-delete-dropbox-sign-account","title":"How to cancel or delete Dropbox Sign accounts","publisher":"vendor","quote":"If you're a Dropbox Sign user or an admin on a team account, you can cancel your trial or subscription online or by post.","supports":"who can cancel, online or by post"},{"id":"s2","url":"https://help.dropbox.com/plans/cancel-or-delete-dropbox-sign-account","title":"How to cancel or delete Dropbox Sign accounts","publisher":"vendor","quote":"Click your avatar (profile picture or initials) in the top right.","supports":"where the flow starts"},{"id":"s3","url":"https://help.dropbox.com/plans/cancel-or-delete-dropbox-sign-account","title":"How to cancel or delete Dropbox Sign accounts","publisher":"vendor","quote":"Click the Billing tab at the top.","supports":"the Billing tab"},{"id":"s4","url":"https://help.dropbox.com/plans/cancel-or-delete-dropbox-sign-account","title":"How to cancel or delete Dropbox Sign accounts","publisher":"vendor","quote":"Click Cancel plan.","supports":"the cancel button"},{"id":"s5","url":"https://help.dropbox.com/plans/cancel-or-delete-dropbox-sign-account","title":"How to cancel or delete Dropbox Sign accounts","publisher":"vendor","quote":"To prevent being charged for your plan's renewal, make sure to cancel your subscription before the renewal date.","supports":"cancel before the renewal date"},{"id":"s6","url":"https://help.dropbox.com/plans/cancel-or-delete-dropbox-sign-account","title":"How to cancel or delete Dropbox Sign accounts","publisher":"vendor","quote":"If you cancel after the renewal date, your subscription will be active until the end of the next billing period.","supports":"cancelling late"},{"id":"s7","url":"https://help.dropbox.com/plans/cancel-or-delete-dropbox-sign-account","title":"How to cancel or delete Dropbox Sign accounts","publisher":"vendor","quote":"Once you cancel your Dropbox Sign account, you can use it until the end of your current billing period. After this, it will be downgraded to a free account.","supports":"when access ends"},{"id":"s8","url":"https://help.dropbox.com/plans/cancel-or-delete-dropbox-sign-account","title":"How to cancel or delete Dropbox Sign accounts","publisher":"vendor","quote":"Dropbox Sign subscriptions and fees are non-refundable and cannot be credited, unless required by law.","supports":"no refunds"},{"id":"s9","url":"https://help.dropbox.com/plans/cancel-or-delete-dropbox-sign-account","title":"How to cancel or delete Dropbox Sign accounts","publisher":"vendor","quote":"You'll receive a confirmation email from Dropbox Sign that your subscription has been successfully canceled, and you'll no longer be billed.","supports":"how to confirm it worked"},{"id":"s10","url":"https://help.dropbox.com/plans/cancel-or-delete-dropbox-sign-account","title":"How to cancel or delete Dropbox Sign accounts","publisher":"vendor","quote":"You can still log in to access your signed documents, and use the free version of Dropbox Sign.","supports":"what you keep"},{"id":"s11","url":"https://help.dropbox.com/plans/cancel-or-delete-dropbox-sign-account","title":"How to cancel or delete Dropbox Sign accounts","publisher":"vendor","quote":"P.O. Box 77767","supports":"the US, Canada and Mexico mailing address"},{"id":"s12","url":"https://help.dropbox.com/plans/cancel-or-delete-dropbox-sign-account","title":"How to cancel or delete Dropbox Sign accounts","publisher":"vendor","quote":"San Francisco, CA 94107","supports":"the US mailing address city"},{"id":"s13","url":"https://help.dropbox.com/plans/cancel-or-delete-dropbox-sign-account","title":"How to cancel or delete Dropbox Sign accounts","publisher":"vendor","quote":"Dropbox International Unlimited Company","supports":"the mailing address outside North America"},{"id":"s14","url":"https://help.dropbox.com/plans/cancel-or-delete-dropbox-sign-account","title":"How to cancel or delete Dropbox Sign accounts","publisher":"vendor","quote":"PO Box 13480","supports":"the Dublin PO box"},{"id":"s15","url":"https://help.dropbox.com/plans/cancel-or-delete-dropbox-sign-account","title":"How to cancel or delete Dropbox Sign accounts","publisher":"vendor","quote":"Billing postcode","supports":"the letter must include billing details"},{"id":"s16","url":"https://sign.dropbox.com/about/terms","title":"Dropbox Sign Terms of Service","publisher":"vendor","quote":"Each Subscription Term will automatically renew for additional successive periods equal to the initial subscription","supports":"auto-renewal"},{"id":"s17","url":"https://sign.dropbox.com/about/terms","title":"Dropbox Sign Terms of Service","publisher":"vendor","quote":"unless: (i) otherwise stated on the applicable order form","supports":"the order form can change the rule"},{"id":"s18","url":"https://sign.dropbox.com/about/terms","title":"Dropbox Sign Terms of Service","publisher":"vendor","quote":"either party gives written notice of non-renewal (including partial non-renewal to reduce quantities of the purchased Subscription Plan) at least thirty (30) days","supports":"written notice, including partial non-renewal"},{"id":"s19","url":"https://sign.dropbox.com/about/terms","title":"Dropbox Sign Terms of Service","publisher":"vendor","quote":"at least thirty (30) days before the end of the then-current Subscription Term","supports":"the 30-day notice period"},{"id":"s20","url":"https://sign.dropbox.com/about/terms","title":"Dropbox Sign Terms of Service","publisher":"vendor","quote":"Customer must send any notices under these Terms (including breach notices) to Dropbox, in English, at the following address, contractnotices@dropbox.com","supports":"where to send notice"},{"id":"s21","url":"https://sign.dropbox.com/about/terms","title":"Dropbox Sign Terms of Service","publisher":"vendor","quote":"and include \"Attention: Legal Department\" in the subject line.","supports":"the notice subject line"},{"id":"s22","url":"https://sign.dropbox.com/about/terms","title":"Dropbox Sign Terms of Service","publisher":"vendor","quote":"Dropbox Sign Services subscriptions may be cancelled, and such cancellations take effect at the end of your then-current Subscription Term","supports":"cancellation takes effect at the end of the term"},{"id":"s23","url":"https://sign.dropbox.com/about/terms","title":"Dropbox Sign Terms of Service","publisher":"vendor","quote":"are non-refundable and non-creditable, except where required by law","supports":"fees are non-refundable"},{"id":"s24","url":"https://sign.dropbox.com/products/dropbox-sign/pricing","title":"Dropbox Sign pricing","publisher":"vendor","quote":"Yes, your subscription will automatically be renewed unless you change or cancel your account, which you can do in a matter of seconds from your account settings.","supports":"auto-renewal and self-serve cancelling"},{"id":"s25","url":"https://help.dropbox.com/plans/pause-dropbox-sign-subscription","title":"How to pause Dropbox Sign subscription","publisher":"vendor","quote":"Click Pause plan instead","supports":"the pause option in the cancel flow"},{"id":"s26","url":"https://help.dropbox.com/plans/pause-dropbox-sign-subscription","title":"How to pause Dropbox Sign subscription","publisher":"vendor","quote":"Pausing your subscription will downgrade your account to a limited access account for the duration of the paused period.","supports":"what a pause does"},{"id":"s27","url":"https://help.dropbox.com/plans/pause-dropbox-sign-subscription","title":"How to pause Dropbox Sign subscription","publisher":"vendor","quote":"You'll no longer have access to Dropbox Sign's paying features and you won't be billed over this period.","supports":"no billing while paused"},{"id":"s28","url":"https://help.dropbox.com/plans/pause-dropbox-sign-subscription","title":"How to pause Dropbox Sign subscription","publisher":"vendor","quote":"Your billing will resume once your paused period is finished.","supports":"billing resumes after the pause"},{"id":"s29","url":"https://help.dropbox.com/plans/what-happens-when-i-downgrade-my-dropbox-sign-account","title":"Downgrading your Dropbox Sign account","publisher":"vendor","quote":"3 documents per month","supports":"the free plan document limit"},{"id":"s30","url":"https://help.dropbox.com/plans/what-happens-when-i-downgrade-my-dropbox-sign-account","title":"Downgrading your Dropbox Sign account","publisher":"vendor","quote":"you'll still have access to the documents you've saved in your account","supports":"documents are kept"},{"id":"s31","url":"https://help.dropbox.com/plans/what-happens-when-i-downgrade-my-dropbox-sign-account","title":"Downgrading your Dropbox Sign account","publisher":"vendor","quote":"you'll still have access to audit trails, integrations, and status notifications","supports":"what the free plan keeps"},{"id":"s32","url":"https://help.dropbox.com/plans/what-happens-when-i-downgrade-my-dropbox-sign-account","title":"Downgrading your Dropbox Sign account","publisher":"vendor","quote":"Previously created templates will remain if you downgrade to a free plan, but they'll be locked","supports":"templates are locked"},{"id":"s33","url":"https://help.dropbox.com/plans/what-happens-when-i-downgrade-my-dropbox-sign-account","title":"Downgrading your Dropbox Sign account","publisher":"vendor","quote":"5 templates","supports":"the Essentials template limit"},{"id":"s34","url":"https://help.dropbox.com/plans/what-happens-when-i-downgrade-my-dropbox-sign-account","title":"Downgrading your Dropbox Sign account","publisher":"vendor","quote":"15 templates","supports":"the Standard template limit"},{"id":"s35","url":"https://help.dropbox.com/plans/what-happens-when-i-downgrade-my-dropbox-sign-account","title":"Downgrading your Dropbox Sign account","publisher":"vendor","quote":"If you downgrade to a free or Essentials plan, team members will be converted to individual free accounts.","supports":"what happens to a team"},{"id":"s36","url":"https://help.dropbox.com/billing/dropbox-sign-annual-payment-option","title":"How to pay annually for Dropbox Sign","publisher":"vendor","quote":"Dropbox Sign offers the option to pay up front for the year at a discounted rate as compared with our monthly pricing.","supports":"annual billing costs less"},{"id":"s37","url":"https://help.dropbox.com/view-edit/download-signed-documents-dropbox-sign","title":"Download signed documents in Dropbox Sign","publisher":"vendor","quote":"Log in to app.sign.dropbox.com.","supports":"where downloads start"},{"id":"s38","url":"https://help.dropbox.com/view-edit/download-signed-documents-dropbox-sign","title":"Download signed documents in Dropbox Sign","publisher":"vendor","quote":"Click Documents in the left sidebar.","supports":"the Documents page"},{"id":"s39","url":"https://help.dropbox.com/view-edit/download-signed-documents-dropbox-sign","title":"Download signed documents in Dropbox Sign","publisher":"vendor","quote":"Click Download, Download PDF, Download as CSV, or Download Signed.","supports":"the download options"},{"id":"s40","url":"https://help.dropbox.com/view-edit/download-signed-documents-dropbox-sign","title":"Download signed documents in Dropbox Sign","publisher":"vendor","quote":"If you choose Download Signed, you'll receive an email with a ZIP file containing all signed documents","supports":"the signed-documents ZIP"},{"id":"s41","url":"https://help.dropbox.com/view-edit/download-signed-documents-dropbox-sign","title":"Download signed documents in Dropbox Sign","publisher":"vendor","quote":"If you choose Download as CSV, you'll receive an email with a ZIP file containing a CSV file of response data","supports":"the CSV export"},{"id":"s42","url":"https://help.dropbox.com/plans/cancel-or-delete-dropbox-sign-account","title":"How to cancel or delete Dropbox Sign accounts","publisher":"vendor","quote":"Once you confirm, your account and all documents related to it will be permanently deleted.","supports":"deleting removes all documents"},{"id":"s43","url":"https://help.dropbox.com/plans/cancel-or-delete-dropbox-sign-account","title":"How to cancel or delete Dropbox Sign accounts","publisher":"vendor","quote":"Accounts can't be deleted on user's behalf.","supports":"Dropbox won't delete for you"},{"id":"s44","url":"https://sign.dropbox.com/about/terms","title":"Dropbox Sign Terms of Service","publisher":"vendor","quote":"Dropbox may delete the Customer Data at any time after 30 days from the date of termination.","supports":"deletion after termination"},{"id":"s45","url":"https://help.dropbox.com/plans/cancel-or-delete-dropbox-sign-account","title":"How to cancel or delete Dropbox Sign accounts","publisher":"vendor","quote":"Scroll down and click Delete my account at the bottom.","supports":"where to delete the account"},{"id":"s46","url":"https://help.dropbox.com/plans/cancel-or-delete-dropbox-sign-account","title":"How to cancel or delete Dropbox Sign accounts","publisher":"vendor","quote":"Fill in this template and post it to the address below.","supports":"the template letter"},{"id":"s47","url":"https://help.dropbox.com/plans/cancel-or-delete-dropbox-sign-account","title":"How to cancel or delete Dropbox Sign accounts","publisher":"vendor","quote":"If you don't want to use our template, you can send us a letter to request cancelation.","supports":"a letter works too"},{"id":"s48","url":"https://help.dropbox.com/plans/cancel-or-delete-dropbox-sign-account","title":"How to cancel or delete Dropbox Sign accounts","publisher":"vendor","quote":"Full name on the credit card you use to pay for Dropbox Sign","supports":"letter detail: name on the card"},{"id":"s49","url":"https://help.dropbox.com/plans/cancel-or-delete-dropbox-sign-account","title":"How to cancel or delete Dropbox Sign accounts","publisher":"vendor","quote":"Last 4 digits of the credit card number","supports":"letter detail: card digits"},{"id":"s50","url":"https://help.dropbox.com/plans/cancel-or-delete-dropbox-sign-account","title":"How to cancel or delete Dropbox Sign accounts","publisher":"vendor","quote":"Date you were charged","supports":"letter detail: charge date"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["The screens after Cancel plan (besides the Pause plan instead offer) are not described","How the help center's cancel-before-renewal rule and the Terms' 30-day written notice apply to self-serve plans is not reconciled; the notice is given here for order-form contracts","API plans and plans billed through Dropbox or a reseller were not researched"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Cancel by post: lists every detail the letter needs and the template letter the help article links (all matched verbatim)","All other route facts re-confirmed on the help center and Terms (Jan 7, 2025)"]}},"stackcut":{"vendor_id":"dropbox_sign","name":"Dropbox Sign","recipes":[{"id":"replace-dropbox-sign","title":"E-signature workflow","best_year_one_net":310}]},"page":"https://stackcut.io/cancel/dropbox_sign","json":"https://stackcut.io/exits/dropbox_sign.json","evidence":{"packet_revision":"e18c0632171fb9223084d45d1271186e4a3d8a6346d47a66c7d348860eab96c0","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"dropbox-sign--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"dropbox-sign--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"dropbox-sign--sales-contract--r3","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"duolingo","name":"Duolingo","category":"education_learning","website":"https://www.duolingo.com","domains":["duolingo.com"],"summary":"Bought Super Duolingo in the iPhone app? Turn off auto-renewal in your App Store subscription settings at least 24 hours before the period ends, when Apple charges the renewal. Android purchases cancel in Google Play. Cancelling keeps the free Duolingo app. Web-billed cancel steps are unconfirmed.","routes":[{"channel":"apple_app_store","applies_to":"Super Duolingo bought in the Duolingo iPhone or iPad app (charged to your Apple account)","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":"https://account.apple.com/account/manage/section/subscriptions","steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then Duolingo","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription (you may need to scroll down)","expect":null}],"confirm_by":"In Subscriptions there is no Cancel button, or an expiration message in red text","effective":null,"notice":"Apple charges the renewal within the 24 hours before the current period ends, so turn off auto-renewal before then; for a free trial, cancel at least 24 hours before it ends","refund":null,"fees":null,"source_ids":["s1","s2","s5","s6","s7"]},{"channel":"google_play","applies_to":"Super Duolingo started in the Duolingo Android app (billed by Google Play)","who":"The Google Account that bought the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to your subscriptions in Google Play, signed in to the Google Account that pays","expect":"Duolingo"},{"do":"Next to Duolingo, click Manage, then Cancel subscription","expect":"a confirmation pop-up asking for a reason"},{"do":"Select a reason, then click Continue","expect":null}],"confirm_by":"Google Play offers Resubscribe for the subscription once it is cancelled","effective":"You can keep using the subscription for the time you have already paid","notice":null,"refund":null,"fees":null,"source_ids":["s4","s8","s9","s10","s12"]}],"pay_less":[{"type":"free_plan","what":"Duolingo itself is free (with ads); cancelling Super Duolingo keeps the free courses","evidence":"documented","source_ids":["s3"]}],"export":[],"after_cancel":{"access_until":"For Google Play, the end of the time already paid; for Apple and web billing, not stated on pages we could read","data_kept":null,"you_lose":["Super Duolingo perks such as no ads, Unlimited Energy and Monthly Streak Repair"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"Google Play asks for a cancellation reason in a pop-up before the final Continue","tips":["Turn off Apple auto-renewal more than 24 hours before the period ends; Apple charges the renewal within the last 24 hours","Uninstalling the Duolingo app does not cancel a Google Play subscription","If the subscription is not in your Apple or Google Play list, another company bills you: check your bank or card statement"]},"sources":[{"id":"s1","url":"https://apps.apple.com/us/app/duolingo-language-lessons/id570060128","title":"Duolingo: Language Lessons on the App Store (description by Duolingo)","publisher":"platform","quote":"payment will be charged to your Apple account, and your account will be charged for renewal within 24-hours prior to the end of the current period","supports":"Apple billing and when renewal is charged"},{"id":"s2","url":"https://apps.apple.com/us/app/duolingo-language-lessons/id570060128","title":"Duolingo: Language Lessons on the App Store (description by Duolingo)","publisher":"platform","quote":"Auto-renewal may be turned off at any time by going to your settings in the App Store after purchase.","supports":"the Apple route"},{"id":"s3","url":"https://apps.apple.com/us/app/duolingo-language-lessons/id570060128","title":"Duolingo: Language Lessons on the App Store (description by Duolingo)","publisher":"platform","quote":"Duolingo is the fun, free app for learning 40+ languages through quick, bite-sized lessons.","supports":"the free plan"},{"id":"s4","url":"https://play.google.com/store/apps/details?id=com.duolingo&hl=en_US","title":"Duolingo: Language Lessons on Google Play (description by Duolingo)","publisher":"platform","quote":"If you like Duolingo, try Super Duolingo for 14 days free! Learn a language fast with no ads & get fun perks like Unlimited Hearts & Monthly Streak Repair.","supports":"Super Duolingo is offered in the Android app, and what it includes"},{"id":"s5","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"s6","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"s7","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.","supports":"trial notice on Apple"},{"id":"s8","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"the Google Play steps"},{"id":"s9","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.","supports":"the reason pop-up before the final step"},{"id":"s10","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when access ends on Google Play"},{"id":"s11","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"Important: When you uninstall an app, your subscription won't cancel.","supports":"the uninstall tip"},{"id":"s12","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"For the subscription you want to restart, click Resubscribe.","supports":"a cancelled Google Play subscription shows Resubscribe"},{"id":"s13","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"You might've bought the subscription from another company. To find out which company bills you, check your bank or credit card statement.","supports":"the tip about other billers"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Duolingo's Help Center (duolingo.com/help, including How do I cancel my Super Duolingo subscription? and How do I request a refund?) and its Terms (duolingo.com/terms) couldn't be read, so their cancel and refund instructions aren't confirmed","Cancel steps for Super Duolingo bought on duolingo.com (billed by Duolingo) are unconfirmed, so no direct web route is given","The Apple and Google Play routes rest on Duolingo's own text in its App Store and Google Play listings plus Apple's and Google's help, not on a Duolingo help article","Refunds, Family Plan and Duolingo Max specifics, what Duolingo keeps after cancelling, and data export are unconfirmed","When Apple-billed access ends after cancelling is not stated on the pages we read"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["Re-checked all 13 quotes on the App Store, Google Play, Apple and Google help pages: all found, no changes needed","Duolingo's Help Center and Terms still couldn't be read, so the web-billed route stays unconfirmed","Apple's Media Services Terms also don't say when access ends after cancelling, so the Apple effective date stays empty"]}},"delete_account":{"url":"https://drive-thru.duolingo.com/","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/duolingo","json":"https://stackcut.io/exits/duolingo.json","localized":[{"language":"pt-br","market":"BR","title":"Como cancelar a assinatura do Duolingo","page":"https://stackcut.io/pt-br/cancel/duolingo","checked_on":"2026-10-05"}],"evidence":{"packet_revision":"19ac215d4b3f2b20381018659293be007fe420d43a739fd87757ccda4232e0f4","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"duolingo--apple-app-store--r1","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"duolingo--google-play--r2","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"e2b","name":"E2B","category":"developer_tools","website":"https://e2b.dev","domains":["e2b.dev"],"summary":"E2B documents no self-serve cancel: the Terms say to email notice to support@e2b.dev and close your account. Pause or kill sandboxes first: only running ones are billed. Last month's usage is charged at the start of the next month. Each project has its own plan and invoice. Enterprise: enterprise@e2b.dev.","routes":[{"channel":"direct_web","label":"Close the account by email","applies_to":"Hobby and Pro accounts billed by E2B","who":"The account holder","method":"email","start_url":null,"steps":[{"do":"In every project, pause or kill running sandboxes: only running sandboxes are billed, and each project has its own plan and invoice","expect":null},{"do":"Email support@e2b.dev to give notice that you are terminating your account, and close the account: the Terms ask for both","expect":null}],"confirm_by":null,"effective":"Access to the account and the services ends on the termination date","notice":null,"refund":"Charges are non-cancellable and non-refundable, and there's no refund for unused services","fees":"You stay responsible for all fees and charges already incurred; usage is charged at the start of the month for the previous month","source_ids":["s1","s2","s3","s4","s5","s6","s7","s17","s18"]},{"channel":"sales_contract","applies_to":"Enterprise plans (custom pricing)","who":"The customer, with E2B sales","method":"contact_sales","start_url":null,"steps":[{"do":"Email E2B sales at enterprise@e2b.dev about ending or not renewing the Enterprise plan","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s8"]}],"pay_less":[{"type":"free_plan","what":"The Hobby plan has a $0 base price, and new users get $100 in one-time free credits (Pro adds no credits); when credits run out the account is blocked until a payment method is added","evidence":"documented","source_ids":["s9","s10","s11","s12"]}],"export":[],"after_cancel":{"access_until":"The termination date: access to the account and the services ends then","data_kept":null,"you_lose":["The account's projects, which hold its API keys, sandboxes, templates and billing"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Only running sandboxes are billed: pause or kill sandboxes to stop compute charges","Billing is per project: each project keeps its own plan and invoice, so check every project before closing the account","Usage is billed per second and charged at the start of the next month, so a bill for the last month's usage still follows","A spending limit can be set on the console's budget page (console.e2b.dev, budget tab)","Plan upgrades and add-ons are in the console billing tab; a self-serve downgrade or cancel there isn't documented"]},"sources":[{"id":"s1","url":"https://e2b.dev/terms","title":"Terms of Service","publisher":"vendor","quote":"You may terminate your Account for any reason or no reason by providing us notice via email at support@e2b.dev and closing your account","supports":"closing the account: email notice plus closing the account"},{"id":"s2","url":"https://e2b.dev/terms","title":"Terms of Service","publisher":"vendor","quote":"Upon the termination date, all your access to your Account and the Services will cease and you will remain responsible for all fees and charges you have incurred","supports":"when access ends and fees still owed"},{"id":"s3","url":"https://e2b.dev/terms","title":"Terms of Service","publisher":"vendor","quote":"All charges for the Services are non-cancellable and non-refundable and are based on the account purchased","supports":"no refunds"},{"id":"s4","url":"https://e2b.dev/terms","title":"Terms of Service","publisher":"vendor","quote":"You are not entitled to any refund in the event of unused Services","supports":"no refund for unused services"},{"id":"s5","url":"https://e2b.dev/terms","title":"Terms of Service","publisher":"vendor","quote":"we will charge you for the Services, which will be inclusive of the monthly fee and applicable usage costs, on a monthly basis","supports":"monthly billing of the fee and usage"},{"id":"s6","url":"https://docs.e2b.dev/billing","title":"Billing","publisher":"vendor","quote":"Automatically at the start of the month for the previous month's usage.","supports":"when usage is charged"},{"id":"s7","url":"https://docs.e2b.dev/faq/paused-sandboxes-concurrency","title":"Do paused sandboxes count toward the concurrency limit?","publisher":"vendor","quote":"Only running sandboxes count toward the concurrency limit and only running sandboxes are billed.","supports":"what stops compute charges"},{"id":"s8","url":"https://docs.e2b.dev/billing","title":"Billing","publisher":"vendor","quote":"For Enterprise plans, contact sales.","supports":"the Enterprise route (enterprise@e2b.dev)"},{"id":"s9","url":"https://docs.e2b.dev/billing","title":"Billing","publisher":"vendor","quote":"New users receive $100 in free credits to get started.","supports":"free credits"},{"id":"s10","url":"https://docs.e2b.dev/billing","title":"Billing","publisher":"vendor","quote":"Upgrading to the Pro tier does not grant additional credits.","supports":"Pro adds no credits"},{"id":"s11","url":"https://docs.e2b.dev/billing","title":"Billing","publisher":"vendor","quote":"Your account will be blocked","supports":"what happens when credits run out"},{"id":"s12","url":"https://docs.e2b.dev/billing","title":"Billing","publisher":"vendor","quote":"Add a payment method to continue using E2B.","supports":"a payment method is needed after credits run out"},{"id":"s13","url":"https://docs.e2b.dev/billing","title":"Billing","publisher":"vendor","quote":"You pay per second for compute resources while your sandbox is running.","supports":"per-second usage billing"},{"id":"s14","url":"https://docs.e2b.dev/billing","title":"Billing","publisher":"vendor","quote":"Yes, you can set spending limits on the budget page in your dashboard.","supports":"spending limits"},{"id":"s15","url":"https://docs.e2b.dev/billing","title":"Billing","publisher":"vendor","quote":"To upgrade your plan or purchase add-ons, visit the console billing tab.","supports":"the console billing tab"},{"id":"s16","url":"https://docs.e2b.dev/projects","title":"Projects","publisher":"vendor","quote":"A project groups your E2B API keys, sandboxes, templates, and billing under one account.","supports":"what the account holds"},{"id":"s17","url":"https://docs.e2b.dev/workspaces","title":"Workspaces","publisher":"vendor","quote":"Each project keeps its plan and invoice.","supports":"billing is per project"},{"id":"s18","url":"https://docs.e2b.dev/billing","title":"Billing","publisher":"vendor","quote":"Once a sandbox is paused, killed or times out, billing stops immediately.","supports":"what stops compute charges"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["No self-serve cancel, downgrade or account-closing steps are documented: the console billing tab is described only for upgrades and add-ons, and the Terms ask for email notice and closing the account","Whether the Pro plan's monthly fee stops at once or at the end of the month after closing the account is not stated","How long data is kept after the account is closed, and how to export it, are not documented","Enterprise contracts: renewal and notice terms aren't published","E2B's pricing page (e2b.dev/pricing) couldn't be checked"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["Re-copied s1: the Terms ask for email notice to support@e2b.dev and closing the account; the step now says both","Billing is per project (s17): the first step and a tip now cover every project","Billing stops as soon as a sandbox is paused, killed or times out (s18)","sign_in_needed set to true: stopping sandboxes needs the console or SDK","Still unconfirmed: how to close the account, when the Pro fee stops, data retention and Enterprise terms"]}},"stackcut":{"vendor_id":"e2b","name":"E2B","recipes":[{"id":"replace-e2b","title":"Code sandbox infra","best_year_one_net":null}]},"page":"https://stackcut.io/cancel/e2b","json":"https://stackcut.io/exits/e2b.json","evidence":{"packet_revision":"5b9868f4bd1cfc5caf1185b31004d669a9b0a54720611b032b443aeed3f7ee9b","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"e2b--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"e2b--sales-contract--r2","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"ea_play","name":"EA Play","category":"gaming","website":"https://www.ea.com/ea-play","domains":["ea.com"],"summary":"Cancel where you joined: EA app members cancel in their EA Account (Subscriptions and Memberships, then Cancel membership); PlayStation, Xbox, Steam and Epic members cancel with that platform. You keep playing until the next billing date. EA says memberships are not refundable.","routes":[{"channel":"direct_web","applies_to":"EA Play or EA Play Pro used on PC through the EA app and billed by EA","who":"The EA Account holder who joined EA Play","method":"self_serve","start_url":"https://myaccount.ea.com/am/ui/subscription-membership","steps":[{"do":"Go to your EA Account and sign in with the EA Account details you used to join EA Play","expect":"Subscriptions and Memberships"},{"do":"Select the Subscriptions and Memberships tab","expect":"Cancel membership"},{"do":"In the Your membership section, select Cancel membership","expect":"a new browser page with Cancel membership"},{"do":"On the new browser page, select Cancel membership","expect":null}],"confirm_by":"Membership status in the Your membership section of the EA Play tab; an active membership shows a green Active button","effective":"You can keep using EA Play until your Next billing date, shown under Billing information in the EA Play tab","notice":null,"refund":"EA says EA Play memberships are not refundable, with some exceptions (for example, upgrading to EA Play Pro on the EA app refunds the unused EA Play time)","fees":null,"source_ids":["e1","e2","e3","e4","e5","e6","e13","e18"]},{"channel":"reseller_or_partner","label":"Bought on PlayStation","applies_to":"EA Play bought on PlayStation and billed by Sony","who":"The PlayStation account holder","method":"platform_settings","start_url":"https://www.playstation.com/acct/management","steps":[{"do":"Sign in to your account for PlayStation","expect":"Subscription"},{"do":"Select Subscription","expect":null},{"do":"Next to EA Play, select Cancel (EA's help calls it Turn Off Auto-Renew)","expect":"Reactivate Subscription"},{"do":"To end it immediately instead, contact PlayStation Support","expect":null}],"confirm_by":"PlayStation shows Reactivate Subscription for EA Play until the next payment date","effective":"You can keep playing until the end of the current subscription period","notice":null,"refund":"Set by PlayStation, not EA; see the PlayStation Store cancellation policy","fees":null,"source_ids":["e9","e10","e21","e22"]},{"channel":"reseller_or_partner","label":"Bought on Xbox","applies_to":"EA Play bought on Xbox and billed by Microsoft","who":"The Microsoft account holder","method":"platform_settings","start_url":"https://account.microsoft.com/services/","steps":[{"do":"Go to Subscriptions (account.microsoft.com/services) and sign in with the Microsoft account that bought EA Play","expect":null},{"do":"Choose Manage next to EA Play","expect":null},{"do":"On the next page, select Cancel (it may say Upgrade or Cancel) and follow the instructions","expect":null},{"do":"To end it immediately instead, contact Xbox Support","expect":null}],"confirm_by":"Microsoft shows Turn on recurring billing instead of Manage, with the date it expires","effective":"You can keep playing until the end of the current subscription period","notice":null,"refund":"Set by Microsoft, not EA","fees":null,"source_ids":["e11","e12","e21","e23","e27","e28"]},{"channel":"reseller_or_partner","label":"Bought on Steam or the Epic Games Store","applies_to":"EA Play on PC bought through Steam or the Epic Games Store","who":"The Steam or Epic account holder","method":"platform_settings","start_url":null,"steps":[{"do":"Contact Steam Support (help.steampowered.com) or Epic Support (epicgames.com/help), whichever store you joined through, and ask them to cancel EA Play","expect":null}],"confirm_by":"Steam's or Epic's own confirmation","effective":"You can keep playing until the end of the current subscription period","notice":null,"refund":null,"fees":null,"source_ids":["e7","e8","e21"]}],"pay_less":[{"type":"downgrade","what":"On PC, downgrade from EA Play Pro ($16.99 a month) to EA Play ($5.99 a month)","evidence":"documented","source_ids":["e17","e19"]},{"type":"annual_billing","what":"Pay yearly: EA Play is $39.99 a year instead of $5.99 a month; EA Play Pro is $119.99 a year instead of $16.99 a month","evidence":"documented","source_ids":["e19"]},{"type":"bundle","what":"EA Play comes with PC Game Pass and Xbox Game Pass Ultimate, so a separate EA Play membership isn't needed if you have either","evidence":"documented","source_ids":["e24","e25"]}],"export":[],"after_cancel":{"access_until":"The end of the current membership period (the next billing date)","data_kept":"Game progress is kept unless you delete your save files yourself","you_lose":["Games in The Play List, unless you buy them separately","Other membership benefits such as game upgrades","In-game purchases made in a Play List title, unless you have that game separately"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancel on the platform you joined through: a membership on one platform does not work on another and can't be cancelled from another","On the EA app you can reverse the cancellation until the next billing date","Games bought with the 10% member discount stay yours after cancelling"]},"sources":[{"id":"e1","url":"https://help.ea.com/en/articles/ea-account/how-to-cancel-ea-play/","title":"How to cancel an EA Play membership","publisher":"vendor","quote":"If you have an EA Play or EA Play Pro membership that you use on PC through the EA app, you can cancel from your EA Account.","supports":"which members cancel in the EA Account"},{"id":"e2","url":"https://help.ea.com/en/articles/ea-account/how-to-cancel-ea-play/","title":"How to cancel an EA Play membership","publisher":"vendor","quote":"Go to your EA Account and sign in using the EA Account details you used to join EA Play.","supports":"where to start"},{"id":"e3","url":"https://help.ea.com/en/articles/ea-account/how-to-cancel-ea-play/","title":"How to cancel an EA Play membership","publisher":"vendor","quote":"In the Your membership section, select Cancel membership.","supports":"the cancel step"},{"id":"e4","url":"https://help.ea.com/en/articles/ea-account/how-to-cancel-ea-play/","title":"How to cancel an EA Play membership","publisher":"vendor","quote":"On the new browser page that opens, select Cancel membership.","supports":"the final step"},{"id":"e5","url":"https://help.ea.com/en/articles/ea-account/how-to-cancel-ea-play/","title":"How to cancel an EA Play membership","publisher":"vendor","quote":"If you cancel before your membership period ends, you can continue to use your EA Play membership until your Next billing date.","supports":"when access ends on PC"},{"id":"e6","url":"https://help.ea.com/en/articles/ea-account/how-to-cancel-ea-play/","title":"How to cancel an EA Play membership","publisher":"vendor","quote":"Your payment method for EA Play won't be removed until your Next billing date. You have the option to reverse the cancelation until then.","supports":"reversing a cancellation"},{"id":"e7","url":"https://help.ea.com/en/articles/ea-account/how-to-cancel-ea-play/","title":"How to cancel an EA Play membership","publisher":"vendor","quote":"If you joined EA Play on PC through Steam, contact Steam Support directly to cancel your membership.","supports":"the Steam route"},{"id":"e8","url":"https://help.ea.com/en/articles/ea-account/how-to-cancel-ea-play/","title":"How to cancel an EA Play membership","publisher":"vendor","quote":"If you joined EA Play on PC through Epic, contact Epic Support directly to cancel your membership.","supports":"the Epic route"},{"id":"e9","url":"https://help.ea.com/en/articles/ea-account/how-to-cancel-ea-play/","title":"How to cancel an EA Play membership","publisher":"vendor","quote":"Select Turn Off Auto-Renew next to your EA Play membership.","supports":"the PlayStation step, as EA names it"},{"id":"e10","url":"https://help.ea.com/en/articles/ea-account/how-to-cancel-ea-play/","title":"How to cancel an EA Play membership","publisher":"vendor","quote":"If you want to end your EA Play membership immediately, you can contact PlayStation® Support and ask them to cancel it.","supports":"ending immediately on PlayStation"},{"id":"e11","url":"https://help.ea.com/en/articles/ea-account/how-to-cancel-ea-play/","title":"How to cancel an EA Play membership","publisher":"vendor","quote":"Choose Manage next to your EA Play membership.","supports":"the Xbox step"},{"id":"e12","url":"https://help.ea.com/en/articles/ea-account/how-to-cancel-ea-play/","title":"How to cancel an EA Play membership","publisher":"vendor","quote":"If you want to end your EA Play membership immediately, you can contact Xbox Support and ask them to cancel it.","supports":"ending immediately on Xbox"},{"id":"e13","url":"https://help.ea.com/en/articles/ea-account/how-to-cancel-ea-play/","title":"How to cancel an EA Play membership","publisher":"vendor","quote":"EA Play memberships are not refundable. There are some exceptions to this that allow us to offer refunds under certain circumstances.","supports":"the refund policy"},{"id":"e14","url":"https://help.ea.com/en/articles/ea-account/how-to-cancel-ea-play/","title":"How to cancel an EA Play membership","publisher":"vendor","quote":"When your membership period ends, you'll no longer have access to games in The Play List.","supports":"what you lose"},{"id":"e15","url":"https://help.ea.com/en/articles/ea-account/how-to-cancel-ea-play/","title":"How to cancel an EA Play membership","publisher":"vendor","quote":"You'll keep your game progress if you don't manually delete your save files.","supports":"what is kept"},{"id":"e16","url":"https://help.ea.com/en/articles/ea-account/how-to-cancel-ea-play/","title":"How to cancel an EA Play membership","publisher":"vendor","quote":"If you cancel your membership or it expires, any purchases you made with your 10% member discount are yours to keep.","supports":"the agent tip on discounted purchases"},{"id":"e17","url":"https://help.ea.com/en/articles/ea-account/manage-ea-play-on-pc-membership/","title":"How to manage an EA Play on PC membership","publisher":"vendor","quote":"Select this option to upgrade to EA Play Pro, downgrade from EA Play Pro, or cancel your membership.","supports":"downgrading from EA Play Pro"},{"id":"e18","url":"https://help.ea.com/en/articles/ea-account/manage-ea-play-on-pc-membership/","title":"How to manage an EA Play on PC membership","publisher":"vendor","quote":"Check your current membership status. If you have an active membership, you'll find a green Active button next to your membership details.","supports":"how to confirm"},{"id":"e19","url":"https://www.ea.com/ea-play","title":"EA Play","publisher":"vendor","quote":"EA Play is just $5.99 a month or $39.99 for a full year. EA Play Pro is $16.99 a month or $119.99 for a full year.","supports":"prices for the downgrade and yearly billing"},{"id":"e20","url":"https://www.ea.com/legal/ea-play-terms","title":"EA Play Terms","publisher":"vendor","quote":"Purchase of an EA Play subscription on one Platform does not enable a user to access the EA Play services on another Platform.","supports":"memberships are tied to one platform"},{"id":"e21","url":"https://www.ea.com/legal/ea-play-terms","title":"EA Play Terms","publisher":"vendor","quote":"After cancellation, you can continue to play until the end of the current subscription period.","supports":"when access ends on every platform"},{"id":"e22","url":"https://www.playstation.com/en-us/support/store/cancel-ps-store-subscription/","title":"How to manage subscriptions on PlayStation","publisher":"platform","quote":"Select Cancel below the subscription you'd like to cancel. If you'd like to keep your subscription, select Reactivate Subscription to keep it active.","supports":"PlayStation's name for the cancel button and how to confirm"},{"id":"e23","url":"https://support.microsoft.com/en-us/accounts-billing/subscriptions/cancel-your-microsoft-subscription","title":"Cancel your Microsoft subscription","publisher":"platform","quote":"If you see Turn on recurring billing instead of a link that says Manage, this means your subscription is already set to expire on the date shown","supports":"how to confirm on Microsoft"},{"id":"e24","url":"https://www.xbox.com/en-US/xbox-game-pass","title":"Xbox Game Pass","publisher":"platform","quote":"PC Game Pass includes day one titles, 300+ games on PC, in-game benefits, and EA Play.","supports":"EA Play is included in PC Game Pass"},{"id":"e25","url":"https://www.xbox.com/en-US/xbox-game-pass","title":"Xbox Game Pass","publisher":"platform","quote":"You'll also get in-game benefits, Fortnite Crew, EA Play, and Ubisoft+ Classics","supports":"EA Play is included in Game Pass Ultimate"},{"id":"e26","url":"https://www.ea.com/legal/ea-play-terms","title":"EA Play Terms","publisher":"vendor","quote":"you will no longer have access to the membership benefits, including Play List titles, game upgrades, or in-game purchases made in a Play List title, unless you separately have access","supports":"what you lose when the membership ends, including in-game purchases made in Play List titles"},{"id":"e27","url":"https://support.microsoft.com/en-us/accounts-billing/subscriptions/cancel-your-microsoft-subscription","title":"Cancel your Microsoft subscription","publisher":"platform","quote":"Go to Subscriptions and sign in with the Microsoft account you used to purchase your subscription.","supports":"where the Xbox route starts (Microsoft's page is called Subscriptions)"},{"id":"e28","url":"https://support.microsoft.com/en-us/accounts-billing/subscriptions/cancel-your-microsoft-subscription","title":"Cancel your Microsoft subscription","publisher":"platform","quote":"On the next page, select Cancel (or it might say Upgrade or Cancel, depending on your subscription type).","supports":"the Microsoft cancel button"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Refund rules for EA Play bought on PlayStation, Xbox, Steam or Epic are set by those stores and were not researched for this packet","What confirms a Steam or Epic cancellation is not described on EA's pages"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["after_cancel: added that in-game purchases made in Play List titles are lost unless you own the game separately (EA Play Terms)","Xbox route: Microsoft's page is now called Subscriptions (account.microsoft.com/services), and the button may say Upgrade or Cancel","Re-checked the EA Account steps, next-billing-date access, reversing a cancellation, no refunds, the PlayStation, Xbox, Steam and Epic routes, prices and the Game Pass bundle: all match"]}},"delete_account":{"url":"https://www.ea.com/legal/privacy-portal","difficulty":"hard","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/ea_play","json":"https://stackcut.io/exits/ea_play.json","evidence":{"packet_revision":"1bc273e19f7bdf851ca4b75b1244df4a0f429e3d9e606e39806e8edbdcfaa39b","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"ea-play--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"ea-play--reseller-or-partner--r2","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"ea-play--reseller-or-partner--r3","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"ea-play--reseller-or-partner--r4","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"egnyte","name":"Egnyte","category":"productivity","website":"https://www.egnyte.com","domains":["egnyte.com"],"summary":"A domain admin opens Settings > Subscription > Current Plan and chooses Close this account or emails cancellation@egnyte.com; a representative then schedules the shutdown. Under the Terms, give 30 days' written notice before the term ends; leaving mid-term brings no refund and committed fees fall due. Export files first.","routes":[{"channel":"direct_web","label":"Direct customers: Current Plan page","applies_to":"Domains bought directly from Egnyte","who":"An admin on the account; Egnyte doesn't take cancellation requests from non-admin users","method":"self_serve","start_url":null,"steps":[{"do":"Sign in as an admin and go to Settings > Subscription > Current Plan","expect":"Close this account"},{"do":"Choose Close this account, or use the option to email cancellation@egnyte.com (you can use both)","expect":null},{"do":"Wait for an Egnyte representative to reach out and schedule the account for shutdown","expect":null}],"confirm_by":"An Egnyte representative confirms the account is scheduled for shutdown","effective":"Not stated on the help page; under the Terms, a subscription ends at the end of its current term when notice is given in time","notice":"Under the Terms, at least 30 days' written notice before the end of the current term; monthly plans otherwise renew month to month","refund":"Under the Terms, ending mid-term (other than for cause) brings no refund of pre-paid fees","fees":"Under the Terms, ending mid-term (other than for cause) makes all committed fees due on the date of termination","source_ids":["s13","s14","s15","s16","s17","s2","s5","s6","s7","s11"]},{"channel":"direct_web","label":"Free trial","applies_to":"Egnyte trial domains","who":"A user signed in to the trial account","method":"self_serve","start_url":null,"steps":[{"do":"Sign in to the trial account and click the icon with your initials in the top-right corner","expect":null},{"do":"Select Cancel my Egnyte trial","expect":"A pop-up on the Current Plan page asks for the reason for cancellation"},{"do":"Give a reason and confirm the cancellation","expect":null}],"confirm_by":"You are logged out immediately and the trial is cancelled","effective":"Immediately; a trial you don't buy is also cancelled automatically at the end of the 15-day trial period","notice":null,"refund":null,"fees":null,"source_ids":["s18","s19","s20","s21","s22"]},{"channel":"sales_contract","label":"Order Form and Terms of Service","applies_to":"Subscriptions under an Order Form and Egnyte's Terms of Service, including annual and multi-year terms","who":"The customer, by written notice under the Terms","method":"email","start_url":null,"steps":[{"do":"Write a non-renewal notice that specifically says it is a notice given under the Agreement","expect":null},{"do":"Email it to legal@egnyte.com at least 30 days before the end of the current Subscription Term, and send a duplicate by registered mail, return receipt requested","expect":null}],"confirm_by":"An emailed notice counts as given when it is sent; keep a copy and the registered-mail receipt","effective":"At the end of the current Subscription Term, if notice was given in time","notice":"At least 30 days' written notice before the end of the current Subscription Term","refund":"No refund of pre-paid fees if you terminate mid-term other than for cause","fees":"Ending mid-term other than for cause makes all committed fees due on the date of termination","source_ids":["s1","s2","s3","s4","s5","s6","s7","s12"]},{"channel":"reseller_or_partner","label":"Bought through an MSP partner","applies_to":"Egnyte domains purchased through an MSP partner","who":"The customer of the MSP partner","method":"contact_sales","start_url":null,"steps":[{"do":"Contact the MSP partner that sold you Egnyte: partner-purchased accounts don't have Egnyte's billing tabs, and billing questions go to the partner","expect":null}],"confirm_by":"Confirmation from the partner","effective":"Set by your agreement with the partner","notice":null,"refund":null,"fees":null,"source_ids":["s23","s24"]}],"pay_less":[{"type":"seat_reduction","what":"Lower the number of users allotted in the plan (admins only); deactivating a user alone doesn't reduce the bill","evidence":"documented","source_ids":["s25","s26"]},{"type":"downgrade","what":"Review the subscription and make plan changes under Settings > Subscription > Current Plan","evidence":"documented","source_ids":["s17","s27"]},{"type":"annual_billing","what":"A multi-year discount is available on all plans","evidence":"documented","source_ids":["s29"]}],"export":[{"data":"Your Content (files)","how":"Export it yourself before termination; the Terms don't say how","format":null,"limits":"Egnyte has no obligation to keep Content past the termination date and destroys all copies within ninety days","source_ids":["s9","s10","s8"]}],"after_cancel":{"access_until":null,"data_kept":"Egnyte has no obligation to keep Content past the termination date and destroys all copies within ninety days of termination","you_lose":["Your Content, which may be gone from the termination date and is destroyed within ninety days"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"Cancelling a trial shows a pop-up asking for the reason for cancellation; for paid domains, a representative reaches out before the shutdown is scheduled","tips":["Only an admin can cancel; Egnyte won't take a cancellation request from a non-admin user","Deactivating users doesn't reduce the bill: billing is based on the number of users allotted in the plan","Turning off Recurring Billing (automatic payment of invoices) needs an Egnyte Sales Rep or Customer Service, and doesn't by itself cancel the subscription","Export your files before termination: the Terms make that the customer's job"]},"sources":[{"id":"s1","url":"https://www.egnyte.com/terms-of-service/07-2026","title":"Egnyte Terms of Service","publisher":"vendor","quote":"the Order Form shall automatically renew as described therein unless either party elects to terminate this Agreement","supports":"auto-renewal"},{"id":"s2","url":"https://www.egnyte.com/terms-of-service/07-2026","title":"Egnyte Terms of Service","publisher":"vendor","quote":"at least thirty (30) days' written notice prior to the end of the then-current Subscription Term.","supports":"30 days' written notice before the end of the term"},{"id":"s3","url":"https://www.egnyte.com/terms-of-service/07-2026","title":"Egnyte Terms of Service","publisher":"vendor","quote":"Legal notices to Egnyte should be sent via email to legal@egnyte.com, with a duplicate copy sent via registered mail","supports":"how legal notices are sent"},{"id":"s4","url":"https://www.egnyte.com/terms-of-service/07-2026","title":"Egnyte Terms of Service","publisher":"vendor","quote":"Any notice must specifically reference that it is a notice given under this Agreement.","supports":"what the notice must say"},{"id":"s5","url":"https://www.egnyte.com/terms-of-service/07-2026","title":"Egnyte Terms of Service","publisher":"vendor","quote":"will not provide Customer with a refund for any pre-paid fees.","supports":"no refund of pre-paid fees on early termination"},{"id":"s6","url":"https://www.egnyte.com/terms-of-service/07-2026","title":"Egnyte Terms of Service","publisher":"vendor","quote":"with such fees accelerating and becoming due on the date of termination.","supports":"committed fees become due at early termination"},{"id":"s7","url":"https://www.egnyte.com/terms-of-service/07-2026","title":"Egnyte Terms of Service","publisher":"vendor","quote":"If Customer attempts to terminate the Agreement during a Subscription Term other than for cause,","supports":"what triggers the no-refund and acceleration terms"},{"id":"s8","url":"https://www.egnyte.com/terms-of-service/07-2026","title":"Egnyte Terms of Service","publisher":"vendor","quote":"Within ninety days of any termination of this Agreement, Egnyte shall destroy all copies of Content","supports":"Content is destroyed within ninety days of termination"},{"id":"s9","url":"https://www.egnyte.com/terms-of-service/07-2026","title":"Egnyte Terms of Service","publisher":"vendor","quote":"Customer is responsible for exporting its Content prior to termination","supports":"the customer exports Content before termination"},{"id":"s10","url":"https://www.egnyte.com/terms-of-service/07-2026","title":"Egnyte Terms of Service","publisher":"vendor","quote":"Egnyte shall have no obligation to retain Content beyond the termination date unless required under applicable law.","supports":"no retention beyond the termination date"},{"id":"s11","url":"https://www.egnyte.com/terms-of-service/07-2026","title":"Egnyte Terms of Service","publisher":"vendor","quote":"for any Customer with a monthly subscription period, the Agreement shall automatically renew for successive one-month periods","supports":"monthly plans renew month to month"},{"id":"s12","url":"https://www.egnyte.com/terms-of-service/07-2026","title":"Egnyte Terms of Service","publisher":"vendor","quote":"Notices via email will be deemed given and received when the email is sent.","supports":"when an emailed notice counts"},{"id":"s13","url":"https://helpdesk.egnyte.com/hc/en-us/articles/201639424-Billing-FAQs","title":"Billing FAQs","publisher":"vendor","quote":"they will see Close this account and/or the option to email cancellation@egnyte.com on the Current Plan Page.","supports":"the cancel options on the Current Plan page"},{"id":"s14","url":"https://helpdesk.egnyte.com/hc/en-us/articles/201639424-Billing-FAQs","title":"Billing FAQs","publisher":"vendor","quote":"one of our representatives will reach out to assist and ensure the account is scheduled for shutdown.","supports":"a representative follows up and schedules the shutdown"},{"id":"s15","url":"https://helpdesk.egnyte.com/hc/en-us/articles/201639424-Billing-FAQs","title":"Billing FAQs","publisher":"vendor","quote":"Please be advised that Egnyte cannot take cancellation requests from a non-admin user on the account.","supports":"only admins can cancel"},{"id":"s16","url":"https://helpdesk.egnyte.com/hc/en-us/articles/201639424-Billing-FAQs","title":"Billing FAQs","publisher":"vendor","quote":"Before canceling, please review the Termination policies in the Terms & Conditions.","supports":"the Terms govern termination"},{"id":"s17","url":"https://helpdesk.egnyte.com/hc/en-us/articles/45688255440269-Account-Management","title":"Account Management","publisher":"vendor","quote":"Go to Settings > Subscription > Current Plan.","supports":"the menu path to Current Plan"},{"id":"s18","url":"https://helpdesk.egnyte.com/hc/en-us/articles/201639424-Billing-FAQs","title":"Billing FAQs","publisher":"vendor","quote":"the trial domain will be cancelled automatically at the end of the 15-day trial period.","supports":"trials end on their own after 15 days"},{"id":"s19","url":"https://helpdesk.egnyte.com/hc/en-us/articles/201639424-Billing-FAQs","title":"Billing FAQs","publisher":"vendor","quote":"Click on the Icon displaying the initials in the top-right corner.","supports":"where trial cancelling starts"},{"id":"s20","url":"https://helpdesk.egnyte.com/hc/en-us/articles/201639424-Billing-FAQs","title":"Billing FAQs","publisher":"vendor","quote":"Select Cancel my Egnyte trial.","supports":"the trial cancel menu item"},{"id":"s21","url":"https://helpdesk.egnyte.com/hc/en-us/articles/201639424-Billing-FAQs","title":"Billing FAQs","publisher":"vendor","quote":"Users will be redirected to the Current Plan page, where a pop-up will prompt them to specify the reason for cancellation.","supports":"the reason prompt when cancelling a trial"},{"id":"s22","url":"https://helpdesk.egnyte.com/hc/en-us/articles/201639424-Billing-FAQs","title":"Billing FAQs","publisher":"vendor","quote":"User will be logged out immediately, and the trial will be cancelled.","supports":"trial cancelling takes effect immediately"},{"id":"s23","url":"https://helpdesk.egnyte.com/hc/en-us/articles/45688255440269-Account-Management","title":"Account Management","publisher":"vendor","quote":"Partner-purchased accounts do not have Egnyte’s billing account management tabs.","supports":"partner-purchased accounts have no Egnyte billing tabs"},{"id":"s24","url":"https://helpdesk.egnyte.com/hc/en-us/articles/45688255440269-Account-Management","title":"Account Management","publisher":"vendor","quote":"For billing questions (payments, invoices, billing address, taxes, or payment terms), contact the MSP Partner directly.","supports":"MSP partner handles billing"},{"id":"s25","url":"https://helpdesk.egnyte.com/hc/en-us/articles/201639424-Billing-FAQs","title":"Billing FAQs","publisher":"vendor","quote":"Deactivating a user will not reduce the bill, as billing is based on the total number of users allotted in a plan","supports":"deactivating users does not lower the bill"},{"id":"s26","url":"https://helpdesk.egnyte.com/hc/en-us/articles/201639424-Billing-FAQs","title":"Billing FAQs","publisher":"vendor","quote":"Only admins can manage user quantities.","supports":"who can change user quantities"},{"id":"s27","url":"https://helpdesk.egnyte.com/hc/en-us/articles/45688255440269-Account-Management","title":"Account Management","publisher":"vendor","quote":"Use Current Plan to review the Subscription and make plan changes.","supports":"plan changes are made from Current Plan"},{"id":"s28","url":"https://helpdesk.egnyte.com/hc/en-us/articles/45688255440269-Account-Management","title":"Account Management","publisher":"vendor","quote":"Contact an Egnyte Sales Rep or Customer Service to disable Recurring Billing.","supports":"turning off Recurring Billing"},{"id":"s29","url":"https://www.egnyte.com/pricing","title":"Egnyte pricing","publisher":"vendor","quote":"Multi-year discount available on all plans.","supports":"the multi-year discount"}],"verification":{"level":"docs","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Egnyte's help pages don't say when a closed direct account stops working or whether a confirmation email is sent","Egnyte's help pages don't describe how to export files in bulk before closing","Notice and renewal terms in a specific Order Form may differ from the public Terms of Service"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Merged the two direct routes: Close this account and the cancellation@egnyte.com email are both offered on the Current Plan page, and a representative then schedules the shutdown","Added the free-trial route (initials menu, Cancel my Egnyte trial, reason pop-up, immediate) and the MSP partner route","Clarified that the no-refund and fee-acceleration terms apply when terminating mid-term other than for cause, and that monthly plans renew month to month","Replaced fragment quotes with full sentences; added seat-reduction guidance; noted that turning off Recurring Billing isn't cancelling","helpdesk.egnyte.com pages block scripted checks: their quotes were read with WebFetch and confirmed word for word against Egnyte's own help-center article API, so the spot-checker reports them as EMPTY"]}},"page":"https://stackcut.io/cancel/egnyte","json":"https://stackcut.io/exits/egnyte.json","evidence":{"packet_revision":"f7fd1f355e2935c13a1f8e85a0ce6acf9f84b322d93fa92301a0a95a328eac8e","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"egnyte--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"egnyte--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"egnyte--sales-contract--r3","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"egnyte--reseller-or-partner--r4","channel":"reseller_or_partner","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"eharmony","name":"eharmony","category":"dating","website":"https://www.eharmony.com","domains":["eharmony.com"],"summary":"Turn off auto-renewal at least 24 hours before the term ends: on eharmony under Data & Settings, Manage profile, Amend Subscription, or in Apple or Google Play settings for app store purchases. No refund for unused time, and installment plans keep charging until paid in full.","routes":[{"channel":"direct_web","applies_to":"Premium light, Premium plus or Premium UNLIMITED bought from eharmony","who":"The account holder","method":"self_serve","start_url":null,"steps":[{"do":"Sign in and open Data & Settings, then Manage profile, then Amend Subscription","expect":null},{"do":"Click the cancellation link","expect":null},{"do":"Provide the information requested to finish cancelling","expect":null}],"confirm_by":null,"effective":"The subscription ends at the end of the term you have paid for","notice":"Cancel auto-renewal at least 24 hours before the end of the current term","refund":"No refund for unused days. In AZ, CA, CO, CT, IL, IA, MN, NY, NC, OH, RI and WI you may cancel without penalty before midnight of the third business day after buying (excluding Sundays and holidays) by emailing subscriptions@eharmony.com or mailing a signed, dated notice; refunds follow within 10 days.","fees":"If you bought on installments (such as three-part pay), cancelling doesn't stop the remaining scheduled payments","source_ids":["x1","x2","x3","x4","x9","x10","x11","x12"]},{"channel":"apple_app_store","applies_to":"Premium bought in the eharmony iPhone app through Apple","who":"The Apple Account that paid","method":"platform_settings","start_url":null,"steps":[{"do":"On the iPhone, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then the eharmony subscription","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription","expect":null}],"confirm_by":"An expiration message shows on the subscription, and there is no Cancel button","effective":null,"notice":"Cancel at least 24 hours before the end of the current term","refund":"eharmony can't refund Apple purchases; any refund is processed by Apple","fees":null,"source_ids":["x3","x5","x7","x8","x18","x19"]},{"channel":"google_play","applies_to":"Premium bought in the eharmony Android app through Google Play","who":"The Google Account that paid","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Sign in to your Google account and open your Google Play subscriptions","expect":null},{"do":"Select the eharmony subscription and click Manage","expect":"Cancel subscription"},{"do":"Click Cancel subscription, pick a reason and continue","expect":null}],"confirm_by":"Google Play offers Resubscribe for the subscription","effective":"You can use it for the time you've already paid","notice":"Cancel at least 24 hours before the end of the current term","refund":"Any refund is processed by Google","fees":null,"source_ids":["x3","x5","x6","x8","x20","x21","x22"]}],"pay_less":[{"type":"free_plan","what":"Basic Membership is free, so you can keep using eharmony at no cost after Premium ends","evidence":"documented","source_ids":["x15"]},{"type":"pause","what":"New York residents can pause Premium for up to one year by giving eharmony written notice","evidence":"documented","source_ids":["x13","x14"]}],"export":[],"after_cancel":{"access_until":"The end of the term you have paid for","data_kept":null,"you_lose":["Premium Membership features; the free Basic Membership remains"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Plans renew automatically for 12-month terms unless you agreed to another length when buying, so check the renewal date early","Installment plans (such as three-part pay) keep charging until the full contract amount is paid, even after you cancel","Under the 3-day right to cancel you can also say you want to cancel in a live chat with Customer Care, when chat is available"]},"sources":[{"id":"x1","url":"https://www.eharmony.com/termsandconditions/","title":"eharmony Terms and Conditions of Service","publisher":"vendor","quote":"accessing Data & Settings > \"Manage profile\" > Amend Subscription, clicking on the cancellation link, and providing the information requested.","supports":"the web cancel steps"},{"id":"x2","url":"https://www.eharmony.com/termsandconditions/","title":"eharmony Terms and Conditions of Service","publisher":"vendor","quote":"your subscription will terminate at the end of the subscription term for which you have paid, and you will not receive any refund for any unused days","supports":"when access ends, and no refund"},{"id":"x3","url":"https://www.eharmony.com/termsandconditions/","title":"eharmony Terms and Conditions of Service","publisher":"vendor","quote":"Cancellation of auto-renewal must be initiated at least 24 hours before the end of your current term.","supports":"the 24-hour notice"},{"id":"x4","url":"https://www.eharmony.com/termsandconditions/","title":"eharmony Terms and Conditions of Service","publisher":"vendor","quote":"cancellation will not affect your obligation to pay the total contractual amount due on your subscription","supports":"installment plans keep charging"},{"id":"x5","url":"https://www.eharmony.com/termsandconditions/","title":"eharmony Terms and Conditions of Service","publisher":"vendor","quote":"you must access your Non-eharmony Service account and follow the prompts and instructions for cancellation on the applicable service","supports":"app store purchases are cancelled with the store"},{"id":"x6","url":"https://www.eharmony.com/termsandconditions/","title":"eharmony Terms and Conditions of Service","publisher":"vendor","quote":"sign into your Google account, select \"My subscriptions,\" select the subscription you want to cancel, click \"Manage,\" and then \"Cancel Subscription.\"","supports":"the Google Play steps"},{"id":"x7","url":"https://www.eharmony.com/termsandconditions/","title":"eharmony Terms and Conditions of Service","publisher":"vendor","quote":"eharmony cannot directly process refunds for purchases made through Apple via the iOS application.","supports":"Apple refunds"},{"id":"x8","url":"https://www.eharmony.com/termsandconditions/","title":"eharmony Terms and Conditions of Service","publisher":"vendor","quote":"If you are eligible for a refund for a payment processed by a Non-eharmony Service, such refund will be processed by Apple or Google.","supports":"app store refunds"},{"id":"x9","url":"https://www.eharmony.com/termsandconditions/","title":"eharmony Terms and Conditions of Service","publisher":"vendor","quote":"MAY CANCEL THE AGREEMENT, WITHOUT ANY PENALTY OR OBLIGATION, AT ANY TIME PRIOR TO MIDNIGHT OF THE THIRD BUSINESS DAY FOLLOWING THE DATE OF THIS AGREEMENT, EXCLUDING SUNDAYS AND HOLIDAYS.","supports":"the 3-business-day right to cancel"},{"id":"x10","url":"https://www.eharmony.com/termsandconditions/","title":"eharmony Terms and Conditions of Service","publisher":"vendor","quote":"FOR USERS WHO HAVE PURCHASED EHARMONY SERVICES RESIDING IN ARIZONA, CALIFORNIA, COLORADO, CONNECTICUT, ILLINOIS, IOWA, MINNESOTA, NEW YORK, NORTH CAROLINA, OHIO, RHODE ISLAND AND WISCONSIN","supports":"which states"},{"id":"x11","url":"https://www.eharmony.com/termsandconditions/","title":"eharmony Terms and Conditions of Service","publisher":"vendor","quote":"TO CANCEL THIS AGREEMENT, YOU CAN EMAIL SUBSCRIPTIONS@EHARMONY.COM OR MAIL A SIGNED AND DATED NOTICE","supports":"how to use the 3-day right"},{"id":"x12","url":"https://www.eharmony.com/termsandconditions/","title":"eharmony Terms and Conditions of Service","publisher":"vendor","quote":"Any refunds under this 3-day cancellation policy will be made within 10 days after eharmony's receipt of your written cancellation notice.","supports":"refund timing"},{"id":"x13","url":"https://www.eharmony.com/termsandconditions/","title":"eharmony Terms and Conditions of Service","publisher":"vendor","quote":"You may pause your Premium Membership for up to one (1) year by providing written notice","supports":"the pause option"},{"id":"x14","url":"https://www.eharmony.com/termsandconditions/","title":"eharmony Terms and Conditions of Service","publisher":"vendor","quote":"Section 12(e) only applies to subscribers residing in New York.","supports":"the pause is for New York residents"},{"id":"x15","url":"https://www.eharmony.com/termsandconditions/","title":"eharmony Terms and Conditions of Service","publisher":"vendor","quote":"It is free to register for the Singles Service, which may be used by you at no cost (\"Basic Membership\").","supports":"the free Basic Membership"},{"id":"x16","url":"https://www.eharmony.com/termsandconditions/","title":"eharmony Terms and Conditions of Service","publisher":"vendor","quote":"You may also communicate your desire to cancel your subscription by live chat with Customer Care.","supports":"the live chat tip"},{"id":"x17","url":"https://www.eharmony.com/termsandconditions/","title":"eharmony Terms and Conditions of Service","publisher":"vendor","quote":"The Plans automatically renew for consecutive12 month terms (or other term lengths, as agreed-upon by you during the purchase process) unless prohibited by applicable law.","supports":"the renewal-length tip"},{"id":"x18","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"x19","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm with Apple"},{"id":"x20","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"Within the confirmation pop-up, select a reason. Click Continue.","supports":"Google Play's reason step"},{"id":"x21","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"For the subscription you want to restart, click Resubscribe.","supports":"how to confirm on Google Play (Resubscribe appears)"},{"id":"x22","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when a Google Play cancellation takes effect"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["eharmony's help center (support.eharmony.com), which has the current step-by-step instructions, couldn't be checked, so all steps come from eharmony's Terms and Conditions and the on-screen names may have changed","How eharmony confirms a cancellation (email or on-screen status) is not stated in the terms","When access ends for Apple-billed subscriptions is not stated on the pages we could read","Plan prices, and what eharmony keeps after Premium ends, are not stated on the pages we could read"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["No field changes: all 17 terms quotes (terms updated July 10, 2026) and the Apple and Google Play quotes were found word for word","Live chat is offered only within the 3-day right-to-cancel section, as the tip says","support.eharmony.com and www.eharmony.com/customerservice couldn't be checked, so the current on-screen step names, how a cancel is confirmed and the Apple end date stay unverified"]}},"page":"https://stackcut.io/cancel/eharmony","json":"https://stackcut.io/exits/eharmony.json","evidence":{"packet_revision":"44149108099bec98db15104cd665117930fec8930ae61fe331a13b525ebecd80","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"eharmony--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"eharmony--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"eharmony--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"elevenlabs","name":"ElevenLabs","category":"design_creative","website":"https://elevenlabs.io","domains":["elevenlabs.io"],"summary":"Cancel on the web: profile icon, Subscription, Billing, Cancel Plan, Proceed, Cancel Subscription. It ends at the cycle's end: the account drops to the free plan and unused credits are lost. Cancelling after renewal still bills the new cycle. Mobile-app subscriptions are cancelled through Apple or Google Play.","routes":[{"channel":"direct_web","applies_to":"Self-serve plans billed by ElevenLabs (Starter, Creator, Pro, Scale, Business), monthly or annual","who":"The account holder; in a multi-seat workspace (Scale, Business, Enterprise) only a workspace admin can manage billing","method":"self_serve","start_url":"https://elevenlabs.io/app/subscription","steps":[{"do":"Sign in at elevenlabs.io, click your profile icon in the top right corner, then select Subscription","expect":"Billing"},{"do":"Click Billing","expect":"the Modify Plan section"},{"do":"In the Modify Plan section, select Cancel Plan, then Proceed","expect":"Cancel Subscription"},{"do":"Select Cancel Subscription to confirm","expect":"confirmation that your cancellation is scheduled for the end of your current billing cycle"},{"do":"If a popup or button doesn't respond, try Chrome, Edge or Firefox, or email support@elevenlabs.io from the account's email address","expect":null}],"confirm_by":"A confirmation that the cancellation is scheduled for the end of the current billing cycle; until then Billing offers Resume subscription","effective":"At the end of the current billing cycle; the account then moves to the free plan and unused credits are lost","notice":"Cancel before the renewal date: once a new cycle has begun (even if its invoice is unpaid), the cancellation only takes effect at the end of that new cycle. Plans renew automatically for the same term","refund":"Fees already paid are not refunded when you cancel. A refund is possible only if requested within 14 days of payment and no credit quota was used in that period: email support@elevenlabs.io from the account email and give the reason","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s17","s18","s38"]},{"channel":"apple_app_store","applies_to":"Subscriptions bought in the ElevenLabs iPhone or iPad app (billed by Apple)","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"On your iPhone or iPad, open Settings and tap your name (or open your Account page in the ElevenLabs app and use Manage subscriptions)","expect":"Subscriptions"},{"do":"Tap Subscriptions, then the ElevenLabs subscription","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription","expect":null}],"confirm_by":"The subscription shows an expiration message and no Cancel button","effective":null,"notice":null,"refund":"ElevenLabs doesn't refund app purchases: request a refund from Apple","fees":null,"source_ids":["s41","s42","s43","s44","s45","s46","s47"]},{"channel":"google_play","applies_to":"Subscriptions bought in the ElevenLabs Android app through Google Play","who":"The Google Account that bought the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to your subscriptions in Google Play (or open your Account page in the ElevenLabs app and use Manage subscriptions)","expect":"the ElevenLabs subscription"},{"do":"Click Manage next to it, then Cancel subscription","expect":null}],"confirm_by":null,"effective":"You keep access for the time you've already paid for","notice":null,"refund":"ElevenLabs doesn't refund app purchases: request a refund from Google Play","fees":null,"source_ids":["s41","s42","s43","s44","s45","s48","s49"]},{"channel":"sales_contract","applies_to":"Enterprise plans","who":"The customer, through the ElevenLabs enterprise team","method":"contact_sales","start_url":"https://elevenlabs.io/enterprise","steps":[{"do":"Contact the ElevenLabs enterprise department through elevenlabs.io/enterprise and ask to cancel or not renew","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s14"]},{"channel":"reseller_or_partner","label":"Bought through a reseller","applies_to":"Services bought from an authorized ElevenLabs reseller or partner","who":"The customer, with the reseller","method":"contact_sales","start_url":null,"steps":[{"do":"Contact the reseller or partner you bought from: your access is subject to your written agreement with them, so cancel under its terms","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s15","s16"]}],"pay_less":[{"type":"free_plan","what":"Cancelling moves the account to the Free plan (10k credits a month). Paid-only features such as Professional Voice Cloning stop working, but voices are kept","evidence":"documented","source_ids":["s2","s24","s27","s28"]},{"type":"downgrade","what":"Choose a lower paid plan from the Downgrade drop-down in Billing, Modify Plan. It takes effect at the end of the billing cycle, unused credits are lost, and it can be undone with Cancel downgrade until then","evidence":"documented","source_ids":["s20","s21"]},{"type":"downgrade","what":"Pay As You Go: prepay for credits without a monthly subscription. Prepaid credits expire 12 months after purchase and aren't refundable","evidence":"documented","source_ids":["s52","s53","s54"]},{"type":"annual_billing","what":"Annual plans are offered for every tier (there are no quarterly plans)","evidence":"documented","source_ids":["s23"]},{"type":"discount_program","what":"Startup Grants: eligible startups get the Scale plan for 12 months","evidence":"documented","source_ids":["s25"]}],"export":[{"data":"Generated audio in your Text to Speech history","how":"Open Text to Speech, then the history tab, and click the download icon on an item; click Advanced for more formats","format":"MP3 (128kbps) or WAV; Advanced adds MP3 (192kbps, 256kbps), M4A and FLAC","limits":null,"source_ids":["s29","s30"]},{"data":"Usage analytics","how":"Open usage analytics, set up the view you want, and export it","format":"CSV","limits":"Exports the data in the current view","source_ids":["s31"]},{"data":"Voice clones","how":"They can't be downloaded or exported as files. Keep the original audio samples if you may want to recreate a clone later","format":null,"limits":"A recreated clone will sound slightly different","source_ids":["s32","s33"]}],"after_cancel":{"access_until":"The end of the current billing cycle; the account then moves to the free plan","data_kept":"Content stays in the account and remains accessible for an unspecified time. ElevenLabs keeps data it generates about your voice for up to 3 years after your last interaction. Deleting the account deletes data under the Terms and Privacy Policy","you_lose":["Unused credits","Cloned voices beyond the new plan's voice slots, and Professional Voice Clones on the Starter or free plans (they stay in the account but can't be used)","Workspace members other than the owner, if you use more seats than the new plan includes","A commercial license for new audio: only what you generated while subscribed keeps it"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancel before the renewal date: after a new cycle starts, the cancellation only takes effect at the end of that cycle","In a multi-seat workspace, only an admin can manage billing","A scheduled cancellation can be reversed with Resume subscription until the cycle ends","Deleting the account (Settings, Delete Account) is separate from cancelling, is blocked while a payment is outstanding, and the email can't be reused","Usage-based billing (only on Enterprise and legacy plans) bills extra credits at the end of the cycle or once the balance passes twice the usual subscription payment; a downgrade bills any outstanding usage balance at once","Pausing isn't possible: cancel instead and resubscribe later","Unused credits are forfeited if the account is closed or terminated","Deleting the ElevenLabs account, or a ban, doesn't cancel an App Store or Google Play subscription: cancel it with Apple or Google"]},"sources":[{"id":"s1","url":"https://elevenlabs.io/docs/help-center/account/cancellation-refunds/how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"When you cancel your subscription, this won't take effect until the end of your current billing cycle.","supports":"when cancelling takes effect"},{"id":"s2","url":"https://elevenlabs.io/docs/help-center/account/cancellation-refunds/how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"At this point, your account will be transferred onto our free plan, and you will lose any unused credits on your account.","supports":"the account moves to the free plan and unused credits are lost"},{"id":"s3","url":"https://elevenlabs.io/docs/help-center/account/cancellation-refunds/how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Click your profile icon in the top right corner of the website to open your account menu, then select Subscription.","supports":"where the cancel flow starts"},{"id":"s4","url":"https://elevenlabs.io/docs/help-center/account/cancellation-refunds/how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"In the Modify Plan section, select Cancel Plan, then Proceed.","supports":"the Cancel Plan step"},{"id":"s5","url":"https://elevenlabs.io/docs/help-center/account/cancellation-refunds/how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"In the next step, select Cancel Subscription to confirm.","supports":"the final confirm step"},{"id":"s6","url":"https://elevenlabs.io/docs/help-center/account/cancellation-refunds/how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"You'll see confirmation that your cancellation is scheduled for the end of your current billing cycle.","supports":"how to confirm it worked"},{"id":"s7","url":"https://elevenlabs.io/docs/help-center/account/cancellation-refunds/how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"At any time before the end of your billing cycle, you can click Resume subscription to cancel the cancellation request.","supports":"a scheduled cancellation can be reversed"},{"id":"s8","url":"https://elevenlabs.io/docs/help-center/account/cancellation-refunds/why-am-i-getting-a-payment-attempt-after-cancelling-my-subscription","title":"Why am I getting a payment attempt after cancelling my subscription?","publisher":"vendor","quote":"If you cancel the subscription after the current cycle ends, even if the new invoice hasn't been paid yet, the new cycle has already begun.","supports":"cancelling after renewal still bills the new cycle"},{"id":"s9","url":"https://elevenlabs.io/docs/help-center/account/cancellation-refunds/what-is-your-refund-policy","title":"What is your refund policy?","publisher":"vendor","quote":"You are eligible for a refund if a request is filed within 14 days of payment and no credit quota was used in the period","supports":"the refund window"},{"id":"s10","url":"https://elevenlabs.io/docs/help-center/account/cancellation-refunds/how-can-i-request-a-refund","title":"How can I request a refund?","publisher":"vendor","quote":"Please email directly from your ElevenLabs account email address, and state the reasons for your refund.","supports":"how to request a refund (support@elevenlabs.io)"},{"id":"s11","url":"https://elevenlabs.io/terms-of-use","title":"Terms of Service","publisher":"vendor","quote":"if you cancel your Recurring Subscription before the end of the current subscription period, we will not refund any subscription fees already paid to us","supports":"no refund of fees already paid"},{"id":"s12","url":"https://elevenlabs.io/terms-of-use","title":"Terms of Service","publisher":"vendor","quote":"your subscription will be automatically renewed for additional periods of the same duration as the Initial Term","supports":"auto-renewal"},{"id":"s13","url":"https://elevenlabs.io/terms-of-use","title":"Terms of Service","publisher":"vendor","quote":"You may cancel your subscription through your account","supports":"cancelling is self-serve"},{"id":"s14","url":"https://elevenlabs.io/docs/help-center/account/general/who-can-i-contact-about-business-inquiries-or-the-enterprise-plan","title":"Who can I contact about business inquiries or the Enterprise plan?","publisher":"vendor","quote":"For business inquiries and questions about the enterprise plan please visit this page to read more and contact the enterprise department directly.","supports":"the Enterprise route"},{"id":"s15","url":"https://elevenlabs.io/terms-of-use","title":"Terms of Service","publisher":"vendor","quote":"If you subscribe to Services from an authorized ElevenLabs reseller or partner","supports":"reseller purchases exist"},{"id":"s16","url":"https://elevenlabs.io/terms-of-use","title":"Terms of Service","publisher":"vendor","quote":"your right to access and use such Services is subject to the terms and conditions of your written agreement with the Reseller","supports":"the reseller agreement governs"},{"id":"s17","url":"https://elevenlabs.io/docs/overview/administration/workspaces/overview","title":"Workspaces","publisher":"vendor","quote":"Only admins can manage billing.","supports":"who can cancel in a workspace"},{"id":"s18","url":"https://elevenlabs.io/docs/overview/administration/workspaces/overview","title":"Workspaces","publisher":"vendor","quote":"Multi seat workspaces are automatically enabled on all accounts with Scale, Business and Enterprise subscriptions.","supports":"which plans have workspaces"},{"id":"s19","url":"https://elevenlabs.io/docs/overview/administration/workspaces/overview","title":"Workspaces","publisher":"vendor","quote":"If you downgrade your subscription and exceed the available number of seats on your new plan, all users apart from the owner will be locked out.","supports":"members are locked out after a downgrade"},{"id":"s20","url":"https://elevenlabs.io/docs/help-center/account/cancellation-refunds/how-can-i-downgrade-my-subscription","title":"How can I downgrade my subscription?","publisher":"vendor","quote":"In the Modify Plan section, select the plan you would like to downgrade to from the Downgrade drop down selector.","supports":"how to downgrade"},{"id":"s21","url":"https://elevenlabs.io/docs/help-center/account/cancellation-refunds/how-can-i-downgrade-my-subscription","title":"How can I downgrade my subscription?","publisher":"vendor","quote":"At any time before the end of your billing cycle, you can click Cancel downgrade to remain on your current subscription.","supports":"a downgrade takes effect at the cycle end and can be undone"},{"id":"s22","url":"https://elevenlabs.io/docs/help-center/account/payment-billing/can-i-pause-my-subscription","title":"Can I pause my subscription?","publisher":"vendor","quote":"It's not possible to pause your paid subscription","supports":"no pause option"},{"id":"s23","url":"https://elevenlabs.io/docs/help-center/account/payment-billing/do-you-offer-annual-or-quarterly-plans","title":"Do you offer annual or quarterly plans?","publisher":"vendor","quote":"Yes, we offer annual plans for all of our subscription tiers.","supports":"annual billing"},{"id":"s24","url":"https://elevenlabs.io/pricing","title":"Pricing","publisher":"vendor","quote":"10k credits per month","supports":"the Free plan allowance"},{"id":"s25","url":"https://elevenlabs.io/startup-grants","title":"Startup Grants","publisher":"vendor","quote":"Scale for 12 months","supports":"the startup program"},{"id":"s26","url":"https://elevenlabs.io/docs/help-center/account/general/what-happens-to-my-content-after-my-subscription-ends","title":"What happens to my content after my subscription ends?","publisher":"vendor","quote":"Once your subscription ends, you will still have a commercial license to use whatever you generated during that subscription forever.","supports":"commercial license for content made while subscribed"},{"id":"s27","url":"https://elevenlabs.io/docs/help-center/account/general/what-happens-to-my-cloned-voices-when-i-downgrade-the-tier","title":"What happens to my cloned voices when I downgrade the tier?","publisher":"vendor","quote":"no voices will be removed from your account, but you will only be able to access as many voices as are available on your new plan","supports":"voice slots after a downgrade"},{"id":"s28","url":"https://elevenlabs.io/docs/help-center/account/general/what-happens-to-my-cloned-voices-when-i-downgrade-the-tier","title":"What happens to my cloned voices when I downgrade the tier?","publisher":"vendor","quote":"If you have a Professional Voice Clone (PVC) and downgrade to the Starter or free plans, which don't have access to Professional Voice Cloning","supports":"Professional Voice Clones on lower plans"},{"id":"s29","url":"https://elevenlabs.io/docs/help-center/product/core-capabilities/text-to-speech/how-do-i-download-generated-files-from-text-to-speech","title":"How do I download generated files from Text to Speech?","publisher":"vendor","quote":"From your history, you can click the download icon to see the option to download as either an MP3 (128kbps) or WAV file.","supports":"downloading generated audio"},{"id":"s30","url":"https://elevenlabs.io/docs/help-center/product/core-capabilities/text-to-speech/how-do-i-download-generated-files-from-text-to-speech","title":"How do I download generated files from Text to Speech?","publisher":"vendor","quote":"You can also click Advanced to download in additional file formats","supports":"more download formats"},{"id":"s31","url":"https://elevenlabs.io/docs/help-center/account/general/can-i-export-usage-data-for-my-account","title":"Can I export usage data for my account?","publisher":"vendor","quote":"Usage analytics lets you export the data from your current view as a CSV file.","supports":"usage data export"},{"id":"s32","url":"https://elevenlabs.io/docs/help-center/product/voices/voice-cloning/can-i-export-my-voice-clones","title":"Can I export my voice clones?","publisher":"vendor","quote":"You cannot download or export your voice clones as standalone files.","supports":"voice clones can't be exported"},{"id":"s33","url":"https://elevenlabs.io/docs/help-center/product/voices/voice-cloning/can-i-export-my-voice-clones","title":"Can I export my voice clones?","publisher":"vendor","quote":"If you want to recreate a clone later, keep the original audio samples you used to create it.","supports":"keep the original samples"},{"id":"s34","url":"https://elevenlabs.io/docs/help-center/account/general/how-can-i-delete-my-account","title":"How can I delete my account?","publisher":"vendor","quote":"Deleting your account is permanent and you will not be able to use the same email address again.","supports":"account deletion is permanent"},{"id":"s35","url":"https://elevenlabs.io/docs/help-center/account/general/how-can-i-delete-my-account","title":"How can I delete my account?","publisher":"vendor","quote":"you will not be able to delete your account if you have an outstanding payment","supports":"deletion is blocked while a payment is outstanding"},{"id":"s36","url":"https://elevenlabs.io/privacy-policy","title":"Privacy Policy","publisher":"vendor","quote":"ElevenLabs will not keep data it generates about your voice longer than 3 years after your last interaction with us","supports":"voice data retention"},{"id":"s37","url":"https://elevenlabs.io/docs/overview/administration/billing","title":"Billing","publisher":"vendor","quote":"additional credits are either billed at the end of your billing cycle, or when the outstanding balance exceeds twice your usual subscription payment","supports":"how usage-based billing is charged"},{"id":"s38","url":"https://elevenlabs.io/docs/help-center/account/cancellation-refunds/how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"The browsers that generally work best are Chrome, Edge, and Firefox.","supports":"the browser tip"},{"id":"s39","url":"https://elevenlabs.io/terms-of-use","title":"Terms of Service","publisher":"vendor","quote":"If your account is closed or terminated, you will forfeit all unused credits related to our Services","supports":"credits are forfeited on closure"},{"id":"s40","url":"https://elevenlabs.io/docs/help-center/account/general/what-happens-to-my-content-after-my-subscription-ends","title":"What happens to my content after my subscription ends?","publisher":"vendor","quote":"The content you generated will also remain accessible to you for an unspecified amount of time","supports":"how long content stays accessible"},{"id":"s41","url":"https://elevenlabs.io/docs/help-center/product/mobile-apps/eleven-labs-for-ios-and-android/managing-your-eleven-labs-subscription-mobile-app-vs-website","title":"Managing Your ElevenLabs Subscription (Mobile App vs. Website)","publisher":"vendor","quote":"your subscription is handled entirely by the app store, not ElevenLabs directly","supports":"subscriptions bought in the mobile app are billed and managed by Apple or Google"},{"id":"s42","url":"https://elevenlabs.io/docs/help-center/product/mobile-apps/eleven-labs-for-ios-and-android/managing-your-eleven-labs-subscription-mobile-app-vs-website","title":"Managing Your ElevenLabs Subscription (Mobile App vs. Website)","publisher":"vendor","quote":"All billing, renewals, upgrades, and cancellations must be managed through your device's app store account.","supports":"app-store subscriptions are cancelled in the store"},{"id":"s43","url":"https://elevenlabs.io/docs/help-center/product/mobile-apps/eleven-labs-for-ios-and-android/how-do-i-request-a-refund-or-cancel-my-subscription-in-the-eleven-labs-ios-or-android-app","title":"How do I request a refund or cancel my subscription in the ElevenLabs iOS or Android app?","publisher":"vendor","quote":"To cancel your plan, you can visit your Account page in the app and cancel using the Apple or Google 'Manage subscriptions' settings.","supports":"where the mobile cancel flow starts"},{"id":"s44","url":"https://elevenlabs.io/docs/help-center/product/mobile-apps/eleven-labs-for-ios-and-android/how-do-i-request-a-refund-or-cancel-my-subscription-in-the-eleven-labs-ios-or-android-app","title":"How do I request a refund or cancel my subscription in the ElevenLabs iOS or Android app?","publisher":"vendor","quote":"You can request a refund directly through the App Store or Play Store","supports":"refunds for app purchases come from the store"},{"id":"s45","url":"https://elevenlabs.io/docs/help-center/product/mobile-apps/eleven-labs-for-ios-and-android/managing-your-eleven-labs-subscription-mobile-app-vs-website","title":"Managing Your ElevenLabs Subscription (Mobile App vs. Website)","publisher":"vendor","quote":"If your ElevenLabs account is banned or deleted, it does not cancel your App Store or Google Play subscription.","supports":"deleting the account does not cancel an app-store subscription"},{"id":"s46","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"Apple cancel steps"},{"id":"s47","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm an Apple cancellation"},{"id":"s48","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"Google Play cancel steps"},{"id":"s49","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"access continues for the paid period"},{"id":"s50","url":"https://elevenlabs.io/docs/overview/administration/billing","title":"Billing","publisher":"vendor","quote":"On Enterprise and legacy Creator, Pro, Scale and Business plans, you have the option to activate usage based billing.","supports":"usage-based billing is limited to Enterprise and legacy plans"},{"id":"s51","url":"https://elevenlabs.io/docs/overview/administration/billing","title":"Billing","publisher":"vendor","quote":"If you decide to upgrade or downgrade your subscription, you will be immediately charged for any outstanding usage based balance","supports":"a plan change bills the outstanding usage balance at once"},{"id":"s52","url":"https://elevenlabs.io/docs/overview/administration/billing","title":"Billing","publisher":"vendor","quote":"Pay As You Go (PAYG) allows you to prepay for credits without committing to a monthly subscription","supports":"prepaid credits without a subscription"},{"id":"s53","url":"https://elevenlabs.io/terms-of-use","title":"Terms of Service","publisher":"vendor","quote":"all Prepaid Credits expire twelve (12) months after the date of purchase or issuance","supports":"prepaid credits expire after 12 months"},{"id":"s54","url":"https://elevenlabs.io/terms-of-use","title":"Terms of Service","publisher":"vendor","quote":"Except where required by applicable law, Prepaid Credits purchases are non-refundable","supports":"prepaid credits are not refundable"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Enterprise contracts: renewal, notice period and how notice must be sent are not published; the enterprise page has no linked contract terms","Reseller purchases: no reseller or marketplace is named, and the cancel steps depend on the reseller agreement","How to reduce paid workspace seats is not documented"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Added Apple App Store and Google Play routes: the help center's mobile-app articles say app subscriptions are billed and cancelled by the store (s41-s49)","Removed the unverified line claiming the help pages don't mention Apple or Google billing","Summary now points app subscribers to Apple or Google Play","Tips: usage-based billing is a legacy option, and a downgrade bills the outstanding usage balance at once (s50, s51); deleting the account doesn't cancel an app-store subscription (s45)","pay_less: added Pay As You Go prepaid credits, which expire after 12 months and aren't refundable (s52-s54)","Re-checked the web cancel steps, notice, refund, Terms and workspace-admin facts: all confirmed"]}},"delete_account":{"url":"https://help.elevenlabs.io/hc/en-us/articles/13313906314641-How-can-I-delete-my-account","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"elevenlabs","name":"ElevenLabs","recipes":[{"id":"replace-elevenlabs","title":"AI voice TTS","best_year_one_net":-328}]},"page":"https://stackcut.io/cancel/elevenlabs","json":"https://stackcut.io/exits/elevenlabs.json","evidence":{"packet_revision":"f0fdebe49883b5cdb1e65b668f2fba64460f0dcb2782db99aab30fdc1052fcd0","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"elevenlabs--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"elevenlabs--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"elevenlabs--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"elevenlabs--sales-contract--r4","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"elevenlabs--reseller-or-partner--r5","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"emailoctopus","name":"EmailOctopus","category":"marketing_sales","website":"https://emailoctopus.com","domains":["emailoctopus.com","help.emailoctopus.com"],"summary":"Cancel a Pro plan in the Billing section of your account: click the Cancel Pro plan link. It takes effect at the end of the paid period and won't renew. Nothing is deleted, but reports older than 30 days become unavailable on the free plan.","routes":[{"channel":"direct_web","label":"Billing section of your account","applies_to":"Pro plans, monthly or yearly","who":"An account Admin. Managers can't request changes in billing, and Accountants can only view receipts and update card details.","method":"self_serve","start_url":"https://help.emailoctopus.com/article/367-how-to-cancel-my-pro-plan","steps":[{"do":"Sign in as an Admin and open the Billing section of your account","expect":null},{"do":"Click the Cancel Pro plan link","expect":null}],"confirm_by":"The Terms say EmailOctopus acknowledges a consumer's cancellation submitted through the account. The help article describes no confirmation screen or email.","effective":"At the end of the current monthly or yearly period; the plan won't renew and the account moves to the free plan when the subscription expires. A consumer who cancels a yearly plan part way through is refunded pro rata, and the subscription ends when the refund is made.","notice":null,"refund":"Fees are non-refundable for change of mind, except as the Terms set out. Consumers can cancel within 14 days of buying and get a refund, less the service already used, within 14 days. Consumers who cancel a yearly plan part way through get a pro-rata refund for the unused period. Business customers' yearly fees are not refundable if they cancel mid-term.","fees":null,"source_ids":["c1","c2","c3","b1","u1","u2","u3","t1","t3","t4","t5","t18","t6","t10","t11","t12","t13","t14","t15","t16","t17"]},{"channel":"direct_web","label":"Cancel by email","applies_to":"Subscriptions, when you cancel by email instead of in the account","who":"The account holder; the Terms don't say which user may send it","method":"email","start_url":null,"steps":[{"do":"Email contact@emailoctopus.com and say clearly that you want to cancel your subscription","expect":null}],"confirm_by":"Not stated in the Terms","effective":"At the end of the current monthly or yearly period; the plan won't renew and the account moves to the free plan when the subscription expires. A consumer who cancels a yearly plan part way through is refunded pro rata, and the subscription ends when the refund is made.","notice":null,"refund":"Fees are non-refundable for change of mind, except as the Terms set out. Consumers can cancel within 14 days of buying and get a refund, less the service already used, within 14 days. Consumers who cancel a yearly plan part way through get a pro-rata refund for the unused period. Business customers' yearly fees are not refundable if they cancel mid-term.","fees":null,"source_ids":["t1","t2","t3","t4","t6","t10","t11","t12","t14","t15","t16","t17"]}],"pay_less":[{"type":"downgrade","what":"Cancelling Pro moves the account to the free plan. The help article says nothing is deleted, but reports older than 30 days become unavailable, and you regain them if you upgrade back to Pro.","evidence":"documented","source_ids":["b2","b3","b4","c4"]},{"type":"free_plan","what":"Free plan with up to 2,500 subscribers and 10,000 emails per month","evidence":"documented","source_ids":["p4","p5","b6"]},{"type":"discount_program","what":"20% discount for registered charities and non-profits, requested by contacting EmailOctopus. The pricing page calls it a 20% lifetime discount.","evidence":"documented","source_ids":["h1","h2","p1"]},{"type":"annual_billing","what":"Yearly plan, shown with a Save 10% label. You're charged for 12 months upfront, and it renews automatically for another 12 months.","evidence":"documented","source_ids":["p3","a2","t18"]}],"export":[{"data":"Contacts in a list (subscribed, or unsubscribed by changing the Status filter), or a segment, tag or search result","how":"Open the list, tick the contacts or select all, click Actions, then Export, choose visible fields or All, and click Export. The file downloads from the Export history page when it's ready.","format":"ZIP file","limits":"Only account admins can export lists. The file stays available for 7 days.","source_ids":["e1","e2","e3"]},{"data":"Campaign reports (for example who opened)","how":"Open Reports, click View report next to the campaign, click Activity, pick the report and click Export.","format":"May be a ZIP file; times are in UTC","limits":null,"source_ids":["e4","e5"]}],"after_cancel":{"access_until":"The end of the current paid period; the account then moves to the free plan.","data_kept":"Moving to the free plan deletes nothing, per the help center. The Terms say data may be deleted 30 days after the end of your subscription and won't be restored. Free accounts are deleted after one year of complete inactivity.","you_lose":["Sending campaigns while you store more than 2,500 contacts","Automations, which are paused","Reports older than 30 days (back if you upgrade again)","Adding more users"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancelling stops renewal; the plan runs to the end of the paid period.","The Terms also accept cancellation by email to contact@emailoctopus.com.","The Terms ask you to export anything you need before cancelling. Only Admins can export lists, and export files expire after 7 days.","Deleting the account is separate and irreversible: it permanently removes all data associated with the account.","Log in to a free account at least once a year: free accounts are deleted after a year of complete inactivity."]},"sources":[{"id":"c1","url":"https://help.emailoctopus.com/article/367-how-to-cancel-my-pro-plan","title":"How to cancel my Pro plan?","publisher":"vendor","quote":"You can do that in the Billing section of your account","supports":"where to cancel"},{"id":"c2","url":"https://help.emailoctopus.com/article/367-how-to-cancel-my-pro-plan","title":"How to cancel my Pro plan?","publisher":"vendor","quote":"Cancel Pro plan","supports":"the cancel link"},{"id":"c3","url":"https://help.emailoctopus.com/article/367-how-to-cancel-my-pro-plan","title":"How to cancel my Pro plan?","publisher":"vendor","quote":"once you cancel your Pro plan and your subscription expires","supports":"when the plan ends"},{"id":"c4","url":"https://help.emailoctopus.com/article/367-how-to-cancel-my-pro-plan","title":"How to cancel my Pro plan?","publisher":"vendor","quote":"you won't be able to send any campaigns if you store over 2,500 contacts on your account.","supports":"sending limit after cancelling"},{"id":"c5","url":"https://help.emailoctopus.com/article/367-how-to-cancel-my-pro-plan","title":"How to cancel my Pro plan?","publisher":"vendor","quote":"Your automations will be paused,","supports":"automations after cancelling"},{"id":"c6","url":"https://help.emailoctopus.com/article/367-how-to-cancel-my-pro-plan","title":"How to cancel my Pro plan?","publisher":"vendor","quote":"you'll lose access to your reports older than 30 days,","supports":"reports after cancelling"},{"id":"c7","url":"https://help.emailoctopus.com/article/367-how-to-cancel-my-pro-plan","title":"How to cancel my Pro plan?","publisher":"vendor","quote":"We delete free accounts after one year of complete inactivity.","supports":"inactive free accounts are deleted"},{"id":"b1","url":"https://help.emailoctopus.com/article/319-can-i-take-a-break-from-the-pro-plan","title":"Can I take a break from the Pro plan?","publisher":"vendor","quote":"You can cancel your EmailOctopus Pro plan at any time.","supports":"cancelling at any time"},{"id":"b2","url":"https://help.emailoctopus.com/article/319-can-i-take-a-break-from-the-pro-plan","title":"Can I take a break from the Pro plan?","publisher":"vendor","quote":"but we won't delete anything from your account.","supports":"nothing is deleted on the free plan"},{"id":"b3","url":"https://help.emailoctopus.com/article/319-can-i-take-a-break-from-the-pro-plan","title":"Can I take a break from the Pro plan?","publisher":"vendor","quote":"Some features, like reports older than 30 days, will become unavailable","supports":"features lost on the free plan"},{"id":"b4","url":"https://help.emailoctopus.com/article/319-can-i-take-a-break-from-the-pro-plan","title":"Can I take a break from the Pro plan?","publisher":"vendor","quote":"whenever you upgrade back to the Pro plan, you'll regain access to them.","supports":"access returns on upgrade"},{"id":"b6","url":"https://help.emailoctopus.com/article/319-can-i-take-a-break-from-the-pro-plan","title":"Can I take a break from the Pro plan?","publisher":"vendor","quote":"The free plan allows you to store 2,500 contacts","supports":"free plan contact limit"},{"id":"t1","url":"https://emailoctopus.com/legal/terms","title":"EmailOctopus Terms","publisher":"vendor","quote":"Subject to the Consumer Addendum at Schedule 3, you may cancel your Subscription at any time through your Account or by","supports":"cancelling in the account or by email"},{"id":"t2","url":"https://emailoctopus.com/legal/terms","title":"EmailOctopus Terms","publisher":"vendor","quote":"contact@emailoctopus.com","supports":"the email address for cancelling"},{"id":"t3","url":"https://emailoctopus.com/legal/terms","title":"EmailOctopus Terms","publisher":"vendor","quote":"Cancellation takes effect at the end of the then-current Subscription Period or Renewal Period,","supports":"when cancellation takes effect"},{"id":"t4","url":"https://emailoctopus.com/legal/terms","title":"EmailOctopus Terms","publisher":"vendor","quote":"and your Subscription will not renew.","supports":"no renewal after cancelling"},{"id":"t5","url":"https://emailoctopus.com/legal/terms","title":"EmailOctopus Terms","publisher":"vendor","quote":"your Subscription will renew automatically each month on the same day of the month that it started, until cancelled.","supports":"monthly plans renew until cancelled"},{"id":"t6","url":"https://emailoctopus.com/legal/terms","title":"EmailOctopus Terms","publisher":"vendor","quote":"are non-refundable for change of mind, except as set out in clauses 1.4, 5.6, Schedule 3 and 15.","supports":"refunds"},{"id":"t8","url":"https://emailoctopus.com/legal/terms","title":"EmailOctopus Terms","publisher":"vendor","quote":"We will not restore data after the end of your Subscription","supports":"no restore after the subscription ends"},{"id":"d1","url":"https://help.emailoctopus.com/article/12-deleting-my-account","title":"Deleting my account","publisher":"vendor","quote":"Deleting your account will permanently remove all data associated with your account","supports":"what deleting the account removes"},{"id":"d2","url":"https://help.emailoctopus.com/article/12-deleting-my-account","title":"Deleting my account","publisher":"vendor","quote":"This is irreversible.","supports":"deletion cannot be undone"},{"id":"h1","url":"https://help.emailoctopus.com/article/18-charity-non-profit-discounts","title":"Charity and non-profit discounts","publisher":"vendor","quote":"We offer a 20% discount to registered charities and non-profits.","supports":"the nonprofit discount"},{"id":"h2","url":"https://help.emailoctopus.com/article/18-charity-non-profit-discounts","title":"Charity and non-profit discounts","publisher":"vendor","quote":"To request this discount, please contact us with details of your organisation.","supports":"how to request it"},{"id":"p1","url":"https://emailoctopus.com/pricing","title":"EmailOctopus pricing","publisher":"vendor","quote":"all nonprofits using EmailOctopus get a 20% lifetime discount.","supports":"the lifetime claim on the pricing page"},{"id":"p3","url":"https://emailoctopus.com/pricing","title":"EmailOctopus pricing","publisher":"vendor","quote":"Save 10%","supports":"yearly billing label"},{"id":"p4","url":"https://emailoctopus.com/pricing","title":"EmailOctopus pricing","publisher":"vendor","quote":"2,500 subscribers","supports":"free plan subscriber limit"},{"id":"p5","url":"https://emailoctopus.com/pricing","title":"EmailOctopus pricing","publisher":"vendor","quote":"10,000 emails per month","supports":"free plan email limit"},{"id":"a2","url":"https://help.emailoctopus.com/article/9-how-does-emailoctopus-pricing-work","title":"How EmailOctopus's pricing works","publisher":"vendor","quote":"When selecting the yearly plan, you will be charged for 12 months of your subscription upfront.","supports":"yearly plans are billed upfront"},{"id":"t10","url":"https://emailoctopus.com/legal/terms","title":"EmailOctopus Terms","publisher":"vendor","quote":"You have the right to cancel your Subscription within 14 days, without giving any reason.","supports":"consumers' 14-day right to cancel"},{"id":"t11","url":"https://emailoctopus.com/legal/terms","title":"EmailOctopus Terms","publisher":"vendor","quote":"you must pay us an amount in proportion to the Service supplied to you up to the time you told us you had cancelled","supports":"14-day cancellation: you pay for service used"},{"id":"t12","url":"https://emailoctopus.com/legal/terms","title":"EmailOctopus Terms","publisher":"vendor","quote":"within 14 days of the day you tell us you have cancelled.","supports":"when the 14-day refund is paid"},{"id":"t13","url":"https://emailoctopus.com/legal/terms","title":"EmailOctopus Terms","publisher":"vendor","quote":"We will acknowledge any cancellation you submit through your Account.","supports":"consumer cancellations in the account are acknowledged"},{"id":"t14","url":"https://emailoctopus.com/legal/terms","title":"EmailOctopus Terms","publisher":"vendor","quote":"If you cancel a Yearly Subscription part way through the Subscription Period,","supports":"consumers cancelling a yearly plan mid-term"},{"id":"t15","url":"https://emailoctopus.com/legal/terms","title":"EmailOctopus Terms","publisher":"vendor","quote":"we will refund a pro-rata proportion of the Subscription Fees for the unused period.","supports":"consumers get a pro-rata refund on yearly plans"},{"id":"t16","url":"https://emailoctopus.com/legal/terms","title":"EmailOctopus Terms","publisher":"vendor","quote":"your Subscription ends when we make the refund,","supports":"a consumer's yearly plan ends when refunded"},{"id":"t17","url":"https://emailoctopus.com/legal/terms","title":"EmailOctopus Terms","publisher":"vendor","quote":"Subscription Fees paid for a Yearly Subscription are not refundable in whole or in part if you cancel","supports":"business customers: no refund on yearly plans"},{"id":"t18","url":"https://emailoctopus.com/legal/terms","title":"EmailOctopus Terms","publisher":"vendor","quote":"your Yearly Subscription will renew automatically for a further 12 months at the Subscription Fees then applicable","supports":"yearly plans renew for 12 months"},{"id":"t19","url":"https://emailoctopus.com/legal/terms","title":"EmailOctopus Terms","publisher":"vendor","quote":"so please export anything you need before you cancel.","supports":"export before cancelling"},{"id":"t20","url":"https://emailoctopus.com/legal/terms","title":"EmailOctopus Terms","publisher":"vendor","quote":"we may delete data and material associated with you, including User Data, 30 days after the end of your Subscription.","supports":"data may be deleted 30 days after the subscription ends"},{"id":"u1","url":"https://help.emailoctopus.com/article/189-invite-users-to-your-account","title":"Invite users to your account","publisher":"vendor","quote":"Admin (has full access and can perform all actions in the account)","supports":"Admins can perform all actions"},{"id":"u2","url":"https://help.emailoctopus.com/article/189-invite-users-to-your-account","title":"Invite users to your account","publisher":"vendor","quote":"Manager (has full access, but can't add users, use the API, export lists, delete account or request changes in billing)","supports":"Managers can't change billing or export lists"},{"id":"u3","url":"https://help.emailoctopus.com/article/189-invite-users-to-your-account","title":"Invite users to your account","publisher":"vendor","quote":"Accountant (can only view billing receipts and update card details)","supports":"Accountants can't cancel"},{"id":"e1","url":"https://help.emailoctopus.com/article/116-exporting-contacts-from-a-list","title":"Exporting contacts","publisher":"vendor","quote":"The export will download in ZIP format.","supports":"contact export format"},{"id":"e2","url":"https://help.emailoctopus.com/article/116-exporting-contacts-from-a-list","title":"Exporting contacts","publisher":"vendor","quote":"Only account admins can export lists.","supports":"who can export"},{"id":"e3","url":"https://help.emailoctopus.com/article/116-exporting-contacts-from-a-list","title":"Exporting contacts","publisher":"vendor","quote":"The export will be available for download for 7 days after completing the export.","supports":"how long the export file stays available"},{"id":"e4","url":"https://help.emailoctopus.com/article/274-how-to-export-and-read-a-report","title":"How to export and read a report","publisher":"vendor","quote":"The file might be exported in a ZIP format.","supports":"report export format"},{"id":"e5","url":"https://help.emailoctopus.com/article/274-how-to-export-and-read-a-report","title":"How to export and read a report","publisher":"vendor","quote":"All time data is exported in the globally recognised UTC time format","supports":"report timestamps are in UTC"},{"id":"c8","url":"https://help.emailoctopus.com/article/367-how-to-cancel-my-pro-plan","title":"How to cancel my Pro plan?","publisher":"vendor","quote":"You won't be able to add more users","supports":"no new users on the free plan"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["EmailOctopus's help center doesn't describe a confirmation screen or email after cancelling a Pro plan.","The Terms say you lose access to your account and data when a subscription ends, while the help center says the account moves to the free plan and nothing is deleted. EmailOctopus doesn't say how the two fit together.","The charity discount help article gives no duration, while the pricing page calls it a lifetime discount."],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Who: only Admins have full access; Managers can't request billing changes and Accountants only view receipts and update cards","Refunds: added the Consumer Addendum's 14-day right to cancel with a refund less service used, and the pro-rata refund for consumers who cancel a yearly plan mid-term; business yearly fees stay non-refundable","Added yearly auto-renewal for 12 months, and the Terms' acknowledgement of consumer cancellations made in the account","Added export: contacts (Admins only, ZIP, available 7 days) and campaign reports","Dropped resolved notes and the note about payment processors"]}},"page":"https://stackcut.io/cancel/emailoctopus","json":"https://stackcut.io/exits/emailoctopus.json","evidence":{"packet_revision":"2e9355541238d9a45f1533f7967b48c645ded26ce56ebe64ef41bed6f141eee1","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"emailoctopus--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"emailoctopus--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"emby","name":"Emby","category":"other_digital","website":"https://emby.media","domains":["emby.media"],"summary":"Emby's help pages don't describe a cancel button. Ask billing support (billingsupport@emby.media) to stop renewal, or cancel the automatic payment in PayPal if you paid that way. You aren't charged again, and Premiere runs to the end of the term. Fees are non-refundable, though Emby may refund case by case.","routes":[{"channel":"direct_web","label":"Ask Emby billing support","applies_to":"Monthly and 1 Year Premiere subscriptions bought from Emby by card or another method. Lifetime Premiere is a one-time payment and doesn't renew.","who":"The person who bought the subscription","method":"email","start_url":"https://emby.media/support/index.html","steps":[{"do":"Email billingsupport@emby.media, the address Emby lists for billing questions its documents don't answer. Ask to cancel the renewal of your Premiere subscription and give the email address the key was sent to.","expect":null}],"confirm_by":"Not described: Emby's pages mention no cancellation confirmation","effective":"You won't be charged again, and the subscription lasts until the end of the current term.","notice":null,"refund":"Any and all fees related to Emby subscriptions are non-refundable, but Emby may give refunds case by case at its discretion.","fees":null,"source_ids":["s4","s5","s16","s6","s7","s8","s9","s10","s13"]},{"channel":"paypal","label":"Paid with PayPal","applies_to":"Monthly or 1 Year Premiere bought with PayPal at checkout","who":"The holder of the PayPal account used to pay","method":"platform_settings","start_url":null,"steps":[{"do":"In PayPal, go to Settings, then Payments","expect":null},{"do":"Select Subscriptions and saved businesses or Automatic Payments, then select Emby","expect":null},{"do":"Cancel the automatic payment","expect":null}],"confirm_by":"Not described by Emby or on PayPal's help page","effective":"Emby's Terms say that once you cancel you won't be charged again, and the subscription lasts until the end of the current term.","notice":null,"refund":"Fees are non-refundable; Emby may refund case by case.","fees":null,"source_ids":["s14","pp1","pp2","s6","s7","s8","s9"]}],"pay_less":[{"type":"annual_billing","what":"The 1 Year plan is $54 a year, against $4.99 a month (recurring) on the monthly plan.","evidence":"documented","source_ids":["s1","s2"]},{"type":"free_plan","what":"Emby works without Premiere: features such as browsing media and Emby Connect remote login stay free, while Premiere features such as Downloads & Sync and Intro Skipping need a valid Premiere key. The apps can also be used for playback without a subscription.","evidence":"documented","source_ids":["s17","s18","s19","s20","s21"]}],"export":[],"after_cancel":{"access_until":"The end of the current monthly or yearly term","data_kept":null,"you_lose":["Premiere features such as Downloads & Sync and Intro Skipping once the term ends","Premiere access on devices beyond the permitted number, or after the term expires; the Terms say access to Premiere apps and services may be removed"]},"agent_notes":{"sign_in_needed":false,"phone_or_chat_only":false,"retention_step":null,"tips":["Auto-renewal applies only if it was selected when you subscribed; the subscription then renews at the end of each term.","Check whether you bought monthly, yearly or lifetime Premiere: lifetime is a one-time $119 payment and has nothing to cancel.","If you paid with PayPal, you can stop the automatic payment from your PayPal account.","Emby's pages describe no cancel button, notice period or cancellation confirmation."]},"sources":[{"id":"s1","url":"https://emby.media/premiere.html","title":"Emby Premiere","publisher":"vendor","quote":"$4.99/Each Month (recurring)","supports":"the monthly price and that it recurs"},{"id":"s2","url":"https://emby.media/premiere.html","title":"Emby Premiere","publisher":"vendor","quote":"$54/1 Year","supports":"the yearly price"},{"id":"s3","url":"https://emby.media/premiere.html","title":"Emby Premiere","publisher":"vendor","quote":"Pay with card / Other","supports":"the payment options shown at purchase"},{"id":"s4","url":"https://emby.media/premiereterms.html","title":"Emby Premiere Terms of Service","publisher":"vendor","quote":"The Subscription(s) are offered on a monthly, annual, or lifetime basis, as selected by You.","supports":"the subscription types"},{"id":"s5","url":"https://emby.media/premiereterms.html","title":"Emby Premiere Terms of Service","publisher":"vendor","quote":"If you select automatic renewal at the time of the subscription, then your subscription will be renewed automatically,","supports":"auto-renewal is chosen at purchase"},{"id":"s6","url":"https://emby.media/premiereterms.html","title":"Emby Premiere Terms of Service","publisher":"vendor","quote":"If you cancel your Subscription, you will not be charged again,","supports":"no further charges after cancelling"},{"id":"s7","url":"https://emby.media/premiereterms.html","title":"Emby Premiere Terms of Service","publisher":"vendor","quote":"your Subscription will last until the end of the then current term.","supports":"access runs to the end of the term"},{"id":"s8","url":"https://emby.media/premiereterms.html","title":"Emby Premiere Terms of Service","publisher":"vendor","quote":"Any and all fees related to Emby Subscriptions are non-refundable.","supports":"the general refund rule"},{"id":"s9","url":"https://emby.media/premiereterms.html","title":"Emby Premiere Terms of Service","publisher":"vendor","quote":"However, Emby may in its' sole discretion, provided refunds on a case by case basis.","supports":"refunds case by case at Emby's discretion"},{"id":"s10","url":"https://emby.media/support/articles/Emby-Premiere.html","title":"Emby Premiere","publisher":"vendor","quote":"If you cannot find your question or answer in these documents, please send an email to billingsupport@emby.media.","supports":"billing support is the only contact listed"},{"id":"s11","url":"https://emby.media/premiereterms.html","title":"Emby Premiere Terms of Service","publisher":"vendor","quote":"Upon termination, your access to the Subscription required apps and services may be terminated and/or removed.","supports":"access to apps and services can end on termination"},{"id":"s12","url":"https://emby.media/premiereterms.html","title":"Emby Premiere Terms of Service","publisher":"vendor","quote":"Any devices in excess of the permitted number or upon expiration of the given Subscription Term may no longer have access","supports":"devices lose access after expiry or over the device limit"},{"id":"s13","url":"https://emby.media/premiere.html","title":"Emby Premiere","publisher":"vendor","quote":"$119/One-time","supports":"the lifetime option is a one-time payment"},{"id":"s14","url":"https://emby.media/support/articles/Premiere-Key-Delivery.html","title":"How is the Emby Premiere key delivered","publisher":"vendor","quote":"the primary email of the PayPal account used","supports":"Premiere can be bought with PayPal"},{"id":"s15","url":"https://emby.media/support/articles/Premiere-Key-Delivery.html","title":"How is the Emby Premiere key delivered","publisher":"vendor","quote":"it also should be entered into your server automatically right after the purchase","supports":"Premiere can also be bought in an app"},{"id":"s16","url":"https://emby.media/premiereterms.html","title":"Emby Premiere Terms of Service","publisher":"vendor","quote":"and thereby the Term will be renewed automatically at the end of the then current Term.","supports":"renewal happens at the end of each term"},{"id":"s17","url":"https://emby.media/premiereterms.html","title":"Emby Premiere Terms of Service","publisher":"vendor","quote":"These applications are also available for purchase or otherwise without a Subscription for playback only.","supports":"apps work for playback without a subscription"},{"id":"s18","url":"https://emby.media/support/articles/Premiere-Feature-Matrix.html","title":"Premiere Feature Matrix","publisher":"vendor","quote":"Therefore, all of the Premiere features below apply when connected to a server with a valid Premiere key.","supports":"Premiere features depend on a valid key"},{"id":"s19","url":"https://emby.media/support/articles/Premiere-Feature-Matrix.html","title":"Premiere Feature Matrix","publisher":"vendor","quote":"Emby Connect (simplified remote login)","supports":"a feature that stays free"},{"id":"s20","url":"https://emby.media/support/articles/Premiere-Feature-Matrix.html","title":"Premiere Feature Matrix","publisher":"vendor","quote":"Downloads & Sync","supports":"a Premiere-only feature"},{"id":"s21","url":"https://emby.media/support/articles/Premiere-Feature-Matrix.html","title":"Premiere Feature Matrix","publisher":"vendor","quote":"Intro Skipping","supports":"a Premiere-only feature"},{"id":"pp1","url":"https://www.paypal.com/us/cshelp/article/how-do-i-cancel-a-recurring-payment-subscription-or-automatic-billing-agreement-i-have-with-a-merchant-help240","title":"How do I cancel a recurring payment, subscription, or automatic billing agreement with a merchant?","publisher":"platform","quote":"Select Subscriptions and saved businesses or Automatic Payments.","supports":"where PayPal lists merchant subscriptions"},{"id":"pp2","url":"https://www.paypal.com/us/cshelp/article/how-do-i-cancel-a-recurring-payment-subscription-or-automatic-billing-agreement-i-have-with-a-merchant-help240","title":"How do I cancel a recurring payment, subscription, or automatic billing agreement with a merchant?","publisher":"platform","quote":"On this page, you can cancel the automatic payment and change the backup payment method.","supports":"cancelling the automatic payment in PayPal"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Emby's help pages don't describe how to cancel a Premiere subscription bought by card; billing support by email is the only contact listed, and Emby doesn't confirm it as the cancel method.","Notice needed before renewal, and any confirmation after cancelling, aren't stated.","Emby says Premiere can be bought in its apps but doesn't say which app stores bill it or how to cancel those purchases.","What happens to server data and libraries after cancelling isn't stated, and no export is described.","Emby doesn't say which payment processor bills card purchases."],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Added a PayPal route: Emby sells Premiere through PayPal checkout, and PayPal's help shows how to cancel the automatic payment","Added the free option: Emby runs without Premiere, and the feature matrix names what stays free and what needs a key","Noted that lifetime Premiere is a one-time $119 payment with nothing to cancel","Clarified that billingsupport@emby.media is the listed billing contact, not a documented cancel method"]}},"delete_account":{"url":"https://emby.media/community/index.php?/settings/deletemyaccount/","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/emby","json":"https://stackcut.io/exits/emby.json","evidence":{"packet_revision":"51303bbeb0796ac117a77682c32ed7cb7a0dd4ea5d9a146b8fb6e46d6b08a8a9","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"emby--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"emby--paypal--r2","channel":"paypal","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"engagebay","name":"EngageBay","category":"marketing_sales","website":"https://www.engagebay.com","domains":["engagebay.com","help.engagebay.com"],"summary":"The terms say to cancel by logging in, clicking your account name, then plans, then the cancel button; an email or phone request alone doesn't count. The help article also offers email or chat. Access runs to the end of the billing period. Export contacts to CSV first: user content is forfeited on termination.","routes":[{"channel":"direct_web","label":"In your account","applies_to":"EngageBay plans billed monthly or annually","who":"The account holder, logged in (the terms don't name a role)","method":"self_serve","start_url":null,"steps":[{"do":"Log in, click your account name, then choose plans","expect":null},{"do":"Select the cancel button","expect":null}],"confirm_by":null,"effective":"Cancellation takes effect immediately, but the applications keep working through the end of the current monthly billing period","notice":null,"refund":"Annual plans only: a full refund for unused months may be issued if you ask for one, or cancel, within three days of the payment date; a 50% refund plus account credit (no expiry) may be issued if you cancel, or ask by email, within 1 month of initial purchase; no refunds once the annual plan has been active for more than two months. No monthly refund policy is stated","fees":"If you terminate and it applies, you must pay the fees for the balance of the current billing period","source_ids":["s1","s2","s3","s6","s7","s8","s9","s20","s21","s22","s23"]},{"channel":"direct_web","label":"Email or chat with support","applies_to":"Anyone who wants support to cancel. EngageBay's help article says to email or chat, but the terms say an email or phone request alone doesn't count as cancelling","who":"The account holder","method":"chat","start_url":"https://help.engagebay.com/articles/cancel","steps":[{"do":"Start a chat with EngageBay support, or email support, and ask to cancel your subscription","expect":null},{"do":"Make sure the plan shows as cancelled on the plans page: the terms make you solely responsible for properly cancelling","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s4","s5","s28"]}],"pay_less":[{"type":"annual_billing","what":"Yearly billing is 8% off and biennial billing is 15% off, per the all-in-one pricing page","evidence":"documented","source_ids":["s13","s14"]},{"type":"free_plan","what":"A free plan for teams of up to 15 members, with a 250-contact limit","evidence":"documented","source_ids":["s15","s16"]},{"type":"downgrade","what":"Lower the plan level: the new rate is charged from your next billing cycle, and downgrading may cost you access to some content or features","evidence":"documented","source_ids":["s11","s24"]}],"export":[{"data":"Contacts","how":"Open Contacts, tick the contacts you want, open the bulk action menu, then choose Export to CSV","format":"CSV, sent by email to the account admin or owner (the article says it can land in spam or junk)","limits":"The article doesn't mention a plan requirement or a contact cap","source_ids":["s17","s18","s26"]},{"data":"Stored account data","how":"Ask EngageBay support: the terms say support may help transfer stored data on request","format":null,"limits":"No self-serve full-account export is documented, and the terms say EngageBay has no obligation to help migrate data","source_ids":["s12","s25"]}],"after_cancel":{"access_until":"The end of the current monthly billing period, although cancellation takes effect immediately","data_kept":"The terms give no retention period. The privacy policy says that after termination EngageBay may, unless legally prohibited, delete all customer information","you_lose":["All user content in the account, which is forfeited on termination","Access to the applications once the billing period ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["The terms say an email or phone request doesn't count as cancelling: cancel on the plans page, or check it shows as cancelled after support handles it","Free trials bill your card the day after the trial ends unless you cancel first","Export contacts to CSV before cancelling, because user content is forfeited on termination","Annual-plan refunds are tied to short windows (three days, one month); after two months there are none","Upgrades and downgrades are charged at the new rate from the next billing cycle"]},"sources":[{"id":"s1","url":"https://www.engagebay.com/legal/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"You can cancel your account at any time by logging into your account, clicking on account name, then plans,","supports":"the self-serve cancel path"},{"id":"s2","url":"https://www.engagebay.com/legal/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"If you cancel the services before the end of your current paid up month, your cancellation will take effect immediately.","supports":"when cancellation takes effect"},{"id":"s3","url":"https://www.engagebay.com/legal/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"However, the ENGAGEBAY applications will remain functional through the end of your current monthly billing period.","supports":"when access ends"},{"id":"s4","url":"https://www.engagebay.com/legal/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"An email or phone request to cancel your account shall not be considered cancellation of your account","supports":"email and phone requests don't count"},{"id":"s5","url":"https://help.engagebay.com/articles/cancel","title":"How do I cancel my subscription?","publisher":"vendor","quote":"To cancel your subscription, please send an email or initiate a chat with us.","supports":"the help article's email or chat instruction"},{"id":"s6","url":"https://www.engagebay.com/legal/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"If you terminate your use of the ENGAGEBAY services, and if applicable, you must pay the fees applicable for the balance of the then current billing period.","supports":"early termination fees, where they apply"},{"id":"s7","url":"https://www.engagebay.com/legal/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"A full refund for the unused months on the annual plan may be issued if a refund has been requested","supports":"annual refund for unused months"},{"id":"s8","url":"https://www.engagebay.com/legal/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"A 50% refund and credit towards your account with ENGAGEBAY may be issued if the annual plan is canceled","supports":"partial annual refund and credit"},{"id":"s9","url":"https://www.engagebay.com/legal/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"No refunds will be issued if the annual plan was active for more than two months.","supports":"no annual refund after two months"},{"id":"s10","url":"https://www.engagebay.com/legal/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"the forfeiture and relinquishment of all user content in your account.","supports":"user content is forfeited"},{"id":"s11","url":"https://www.engagebay.com/legal/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"For any upgrade or downgrade in plan level, your credit card will automatically be charged the new rate on your next billing cycle.","supports":"plan level changes and billing"},{"id":"s12","url":"https://www.engagebay.com/legal/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"ENGAGEBAY support may help users with the transfer of any stored data upon request.","supports":"support-assisted data transfer"},{"id":"s13","url":"https://www.engagebay.com/pricing/all-in-one","title":"EngageBay pricing (all-in-one)","publisher":"vendor","quote":"Yearly (8% Off)","supports":"the yearly discount"},{"id":"s14","url":"https://www.engagebay.com/pricing/all-in-one","title":"EngageBay pricing (all-in-one)","publisher":"vendor","quote":"Biennial (15% Off)","supports":"the biennial discount"},{"id":"s15","url":"https://www.engagebay.com/pricing/all-in-one","title":"EngageBay pricing (all-in-one)","publisher":"vendor","quote":"Free for teams of up to 15 members","supports":"the free plan's member limit"},{"id":"s16","url":"https://www.engagebay.com/pricing/all-in-one","title":"EngageBay pricing (all-in-one)","publisher":"vendor","quote":"250 Contacts","supports":"the free plan's contact limit"},{"id":"s17","url":"https://help.engagebay.com/articles/how-to-export-contacts","title":"How to export contacts?","publisher":"vendor","quote":"Export to CSV","supports":"the export option"},{"id":"s18","url":"https://help.engagebay.com/articles/how-to-export-contacts","title":"How to export contacts?","publisher":"vendor","quote":"An email with the CSV file will be sent to the admin/owner of the account.","supports":"how the export is delivered"},{"id":"s19","url":"https://www.engagebay.com/legal/privacy-policy","title":"Privacy Policy","publisher":"vendor","quote":"After termination, we may, unless legally prohibited, delete all customer information","supports":"deletion after termination"},{"id":"s20","url":"https://www.engagebay.com/legal/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"or the account has been canceled within three days of the payment date.","supports":"annual refund if cancelled within three days of payment"},{"id":"s21","url":"https://www.engagebay.com/legal/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"then plans, and then selecting the cancel button.","supports":"the cancel button on the plans page"},{"id":"s22","url":"https://www.engagebay.com/legal/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"or a refund has been requested via email within 1 month of initial purchase.","supports":"the one-month window for the 50% refund"},{"id":"s23","url":"https://www.engagebay.com/legal/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"This account credit has no expiry date and can be used towards any plan with ENGAGEBAY.","supports":"the credit doesn't expire"},{"id":"s24","url":"https://www.engagebay.com/legal/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"Downgrading your services may cause you to lose access to certain content or features of your account","supports":"what a downgrade can cost"},{"id":"s25","url":"https://www.engagebay.com/legal/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"ENGAGEBAY has no obligation to migrate or provide assistance in migration of data from ENGAGEBAY.","supports":"no duty to help migrate data"},{"id":"s26","url":"https://help.engagebay.com/articles/how-to-export-contacts","title":"How to export contacts?","publisher":"vendor","quote":"Sometimes the email gets landed in the spam/junk folder","supports":"check spam for the export email"},{"id":"s27","url":"https://www.engagebay.com/legal/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"on the day after your trial period expires for the full amount owing.","supports":"trials bill the day after they end"},{"id":"s28","url":"https://www.engagebay.com/legal/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"You are solely responsible for properly canceling your account.","supports":"you must make sure the cancellation went through"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["How a cancellation is confirmed (an email or a status on the plans page) isn't documented","EngageBay's help article says to cancel by email or chat, while the terms say an email or phone request doesn't count; EngageBay's pages don't reconcile the two","No notice period to cancel is stated; the terms' 30-day notice applies to price changes","The terms give no refund policy for monthly plans, and don't say what applies to annual plans cancelled between one and two months after purchase","Whether the EngageBay mobile apps sell subscriptions through Apple or Google isn't stated","No retention period for data after cancelling is given in the terms or privacy policy","No nonprofit or education discount is listed on the pricing page"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["The terms do name the last step (select the cancel button); added it","Corrected the annual refund rules: the 50% refund and credit applies when you cancel or ask by email within 1 month of initial purchase, and the credit doesn't expire","Support route now reflects the help article (email or chat) with the terms' warning that an email or phone request alone doesn't count","Added the free-trial billing rule, the downgrade caveat and the terms' no-migration-duty note","Rewrote the not-confirmed notes and dropped ones the review resolved"]}},"page":"https://stackcut.io/cancel/engagebay","json":"https://stackcut.io/exits/engagebay.json","evidence":{"packet_revision":"51bcaa82abe1b4374bfaf1ca38a0dff7f69561f4fffbe8d0cc9c1f6142a37ff3","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"engagebay--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"engagebay--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"envato_elements","name":"Envato","category":"design_creative","website":"https://envato.com","domains":["envato.com"],"summary":"Envato (formerly Envato Elements): signed in, click your name in the bottom-left corner, My Account, then Cancel subscription under Manage subscription, and Cancel My Subscription. Access lasts to the end of the billing period, but you can't license items for new projects afterwards. Payments are generally non-refundable.","routes":[{"channel":"direct_web","applies_to":"Envato subscriptions (Core, Plus, Ultimate, Student and Teams plans) billed monthly or annually by Envato","who":"The subscriber, signed in to Envato (a Teams plan is cancelled the same way as an individual plan)","method":"self_serve","start_url":null,"steps":[{"do":"While signed in to Envato, click your name in the bottom-left corner and select My Account","expect":"Manage subscription"},{"do":"In the Manage subscription section, click Cancel subscription","expect":"the details of your cancellation request"},{"do":"Read the details carefully; optionally fill out the cancellation survey","expect":"Cancel My Subscription"},{"do":"Click Cancel My Subscription","expect":null}],"confirm_by":"Envato sends a confirmation once the cancellation is processed","effective":"Renewal stops, and you keep full access until the end of the current billing period. If the account is past due, the subscription ends immediately","notice":"The subscription renews automatically at the end of each billing period, so cancel before then","refund":"Generally none: cancelling doesn't refund the unused part of the billing period, and annual subscribers who have downloaded items can't get a partial refund; refunds only where consumer law requires. EU and UK residents may withdraw within 14 days of payment and are refunded if they haven't purchased, downloaded, accessed or licensed any content","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s31","s32","s33"],"label":"Envato subscriptions"},{"channel":"direct_web","label":"Close the Envato account","applies_to":"Anyone who wants the whole Envato account closed (cancelling alone keeps the account open)","who":"The account holder, writing from the account's email address","method":"form","start_url":"https://help.elements.envato.com/hc/en-us/requests/new","steps":[{"do":"Contact Envato's Customer Success team (Contact us in the help center) from the email address on your Envato account","expect":null},{"do":"Ask for the account to be closed and include your Envato username if you know it","expect":null}],"confirm_by":null,"effective":"Closure is permanent: the account can't be reopened or recovered","notice":null,"refund":null,"fees":null,"source_ids":["s13","s14","s15","s16","s17","s18"]}],"pay_less":[{"type":"downgrade","what":"Plus or Ultimate subscribers can move to a lower tier (plans start at $16.50 a month) by submitting a request to Customer Success; the change applies at the next renewal date","evidence":"documented","source_ids":["s19","s20","s21"]},{"type":"annual_billing","what":"Annual billing saves up to 50% on Core, 32% on Plus and 35% on Ultimate compared with monthly","evidence":"documented","source_ids":["s22"]},{"type":"student_or_nonprofit","what":"Student Plan: 31% off the Core plan for full-time students aged 18 and over at an accredited institution (you must switch to an individual plan when you stop being a student)","evidence":"documented","source_ids":["s23","s24","s25"]}],"export":[{"data":"Licence certificates for items you licensed (proof of licence, for example for a YouTube Content ID claim)","how":"Click your name in the bottom-left corner, select My Downloads, find the item and click View licenses, then Download license (or use the Licenses button on the item's page)","format":"PDF","limits":null,"source_ids":["s39","s40"]}],"after_cancel":{"access_until":"The end of the current billing period (immediately if the account is past due)","data_kept":"Not stated. The account stays open after cancelling and you can still see the list of items you licensed; Envato may cancel accounts inactive for a substantial period","you_lose":["Downloading any items, including ones you downloaded and licensed before, and creating new licences","Using items you downloaded in new or unfinished end products","Generating with Envato's AI tools, and your generation history","Everything on the shared Envato account (Envato Market purchases and downloads, Tuts+, Placeit), if you close it"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"An optional cancellation survey appears before Cancel My Subscription","tips":["Items used in end products finished during the subscription stay licensed for those projects, for the life of the end product","Finish and license any project that uses Envato items before the billing period ends","Cancelling keeps the account; closing it is separate, permanent and done through Customer Success","Cancelling a past-due subscription ends access immediately","Downgrading (Plus or Ultimate to a lower tier) is done by request to Customer Success, not in settings","If you subscribed at a promotional price, you can't get that rate back after cancelling","A chargeback disables the subscription account and downloads until the dispute is resolved","Download licence certificates (PDF) for finished projects before the subscription ends; the help doesn't say they stay downloadable afterwards"]},"sources":[{"id":"s1","url":"https://help.elements.envato.com/hc/en-us/articles/360000621563-How-to-Cancel-Your-Envato-Subscription","title":"How to Cancel Your Envato Subscription","publisher":"vendor","quote":"While logged in to Envato, click your name in the bottom-left corner and select My Account.","supports":"where cancelling starts"},{"id":"s2","url":"https://help.elements.envato.com/hc/en-us/articles/360000621563-How-to-Cancel-Your-Envato-Subscription","title":"How to Cancel Your Envato Subscription","publisher":"vendor","quote":"In Manage subscription section, click Cancel subscription.","supports":"the Cancel subscription step"},{"id":"s3","url":"https://help.elements.envato.com/hc/en-us/articles/360000621563-How-to-Cancel-Your-Envato-Subscription","title":"How to Cancel Your Envato Subscription","publisher":"vendor","quote":"Optionally, fill out the cancellation survey to help Envato improve.","supports":"the optional survey"},{"id":"s4","url":"https://help.elements.envato.com/hc/en-us/articles/360000621563-How-to-Cancel-Your-Envato-Subscription","title":"How to Cancel Your Envato Subscription","publisher":"vendor","quote":"If you wish to proceed, click Cancel My Subscription.","supports":"the final step"},{"id":"s5","url":"https://help.elements.envato.com/hc/en-us/articles/360000621563-How-to-Cancel-Your-Envato-Subscription","title":"How to Cancel Your Envato Subscription","publisher":"vendor","quote":"Your subscription remains active and you continue to have full access until the end of your current billing period.","supports":"when access ends"},{"id":"s6","url":"https://help.elements.envato.com/hc/en-us/articles/360000621563-How-to-Cancel-Your-Envato-Subscription","title":"How to Cancel Your Envato Subscription","publisher":"vendor","quote":"If you cancel during this time, your subscription will end immediately","supports":"past-due accounts end immediately"},{"id":"s7","url":"https://help.elements.envato.com/hc/en-us/articles/360000621563-How-to-Cancel-Your-Envato-Subscription","title":"How to Cancel Your Envato Subscription","publisher":"vendor","quote":"You can cancel your Envato Teams Plan subscription just like you would with an Individual plan.","supports":"Teams plans cancel the same way"},{"id":"s8","url":"https://help.elements.envato.com/hc/en-us/articles/360000629006-Envato-Elements-User-Terms","title":"Envato Elements User Terms","publisher":"vendor","quote":"Your subscription will automatically renew at the end of each billing period in accordance with the frequency and payment method that was selected by you.","supports":"auto-renewal"},{"id":"s9","url":"https://help.elements.envato.com/hc/en-us/articles/4408760464921-Can-I-get-a-refund-on-my-Envato-subscription","title":"Can I get a refund on my Envato subscription?","publisher":"vendor","quote":"Envato Elements does not generally offer refunds on subscription payments, due to the nature of digital content.","supports":"no general refunds"},{"id":"s10","url":"https://help.elements.envato.com/hc/en-us/articles/4408760464921-Can-I-get-a-refund-on-my-Envato-subscription","title":"Can I get a refund on my Envato subscription?","publisher":"vendor","quote":"If you have already used your annual subscription and downloaded items, Envato is unable to offer a partial refund.","supports":"no partial refunds on used annual plans"},{"id":"s11","url":"https://help.elements.envato.com/hc/en-us/articles/4408760464921-Can-I-get-a-refund-on-my-Envato-subscription","title":"Can I get a refund on my Envato subscription?","publisher":"vendor","quote":"Refunds may be issued where required by applicable consumer protection laws","supports":"consumer-law exceptions"},{"id":"s12","url":"https://help.elements.envato.com/hc/en-us/articles/360000629006-Envato-Elements-User-Terms","title":"Envato Elements User Terms","publisher":"vendor","quote":"within fourteen (14) days of payment to Envato","supports":"the EU and UK withdrawal window"},{"id":"s13","url":"https://help.elements.envato.com/hc/en-us/articles/24525741877657-How-do-I-close-my-Envato-account","title":"How do I close my Envato account?","publisher":"vendor","quote":"Account closure requires contacting the Envato Customer Success team","supports":"closing needs Customer Success"},{"id":"s14","url":"https://help.elements.envato.com/hc/en-us/articles/24525741877657-How-do-I-close-my-Envato-account","title":"How do I close my Envato account?","publisher":"vendor","quote":"Send your request from the email address associated with your Envato account.","supports":"how to send the request"},{"id":"s15","url":"https://help.elements.envato.com/hc/en-us/articles/24525741877657-How-do-I-close-my-Envato-account","title":"How do I close my Envato account?","publisher":"vendor","quote":"Include your Envato username if you know it.","supports":"what to include"},{"id":"s16","url":"https://help.elements.envato.com/hc/en-us/articles/24525741877657-How-do-I-close-my-Envato-account","title":"How do I close my Envato account?","publisher":"vendor","quote":"Account closure is permanent and cannot be undone.","supports":"closure is permanent"},{"id":"s17","url":"https://help.elements.envato.com/hc/en-us/articles/24525741877657-How-do-I-close-my-Envato-account","title":"How do I close my Envato account?","publisher":"vendor","quote":"You lose access to all purchases and downloads","supports":"what closing loses"},{"id":"s18","url":"https://help.elements.envato.com/hc/en-us","title":"Envato Help Center","publisher":"vendor","quote":"Contact us","supports":"the help center's contact form link"},{"id":"s19","url":"https://help.elements.envato.com/hc/en-us/articles/360031216632-How-to-Upgrade-Your-Envato-Subscription","title":"How to Upgrade Your Envato Subscription","publisher":"vendor","quote":"If you are on a Plus or Ultimate plan and want to switch to a lower tier, submit a request to the Envato Customer Success team.","supports":"how to downgrade"},{"id":"s20","url":"https://help.elements.envato.com/hc/en-us/articles/360031216632-How-to-Upgrade-Your-Envato-Subscription","title":"How to Upgrade Your Envato Subscription","publisher":"vendor","quote":"Downgrades are applied at your next renewal date","supports":"when a downgrade applies"},{"id":"s21","url":"https://help.elements.envato.com/hc/en-us/articles/360000621663-What-Is-Envato-Subscription-Complete-Guide-to-Plans-Pricing-Features","title":"What Is Envato Subscription? Complete Guide to Plans, Pricing & Features","publisher":"vendor","quote":"Plans start at $16.50/month","supports":"the cheapest plan's price"},{"id":"s22","url":"https://help.elements.envato.com/hc/en-us/articles/360031216632-How-to-Upgrade-Your-Envato-Subscription","title":"How to Upgrade Your Envato Subscription","publisher":"vendor","quote":"Save up to 50% on Core, up to 32% on Plus, and up to 35% on Ultimate compared to the monthly price.","supports":"annual savings"},{"id":"s23","url":"https://help.elements.envato.com/hc/en-us/articles/35529496266137-Student-Plan-Terms","title":"Student Plan Terms","publisher":"vendor","quote":"31% discount","supports":"the student discount"},{"id":"s24","url":"https://help.elements.envato.com/hc/en-us/articles/35529496266137-Student-Plan-Terms","title":"Student Plan Terms","publisher":"vendor","quote":"aged 18 and over, enrolled full-time in an accredited secondary or tertiary educational institution","supports":"student eligibility"},{"id":"s25","url":"https://help.elements.envato.com/hc/en-us/articles/35529496266137-Student-Plan-Terms","title":"Student Plan Terms","publisher":"vendor","quote":"If you are no longer a student, you are required to change your subscription to one of Envato's individual plans.","supports":"the student plan ends with student status"},{"id":"s26","url":"https://help.elements.envato.com/hc/en-us/articles/360000621563-How-to-Cancel-Your-Envato-Subscription","title":"How to Cancel Your Envato Subscription","publisher":"vendor","quote":"Items you downloaded and incorporated into completed end products during your active subscription remain licensed for those projects.","supports":"finished projects stay licensed"},{"id":"s27","url":"https://help.elements.envato.com/hc/en-us/articles/360000621563-How-to-Cancel-Your-Envato-Subscription","title":"How to Cancel Your Envato Subscription","publisher":"vendor","quote":"You cannot use downloaded items to create new end products after your subscription ends.","supports":"no new projects after the subscription ends"},{"id":"s28","url":"https://help.elements.envato.com/hc/en-us/articles/360000629006-Envato-Elements-User-Terms","title":"Envato Elements User Terms","publisher":"vendor","quote":"the applicable Item license will continue for the life of the End Product (even if your subscription ends)","supports":"licences last for the end product's life"},{"id":"s29","url":"https://help.elements.envato.com/hc/en-us/articles/360000629006-Envato-Elements-User-Terms","title":"Envato Elements User Terms","publisher":"vendor","quote":"We may cancel unverified accounts or accounts that have been inactive for a substantial period of time.","supports":"inactive accounts may be cancelled"},{"id":"s30","url":"https://help.elements.envato.com/hc/en-us/articles/24525741877657-How-do-I-close-my-Envato-account","title":"How do I close my Envato account?","publisher":"vendor","quote":"Cancelling your subscription stops future renewal charges","supports":"cancelling is separate from closing"},{"id":"s31","url":"https://help.elements.envato.com/hc/en-us/articles/360000621563-How-to-Cancel-Your-Envato-Subscription","title":"How to Cancel Your Envato Subscription","publisher":"vendor","quote":"You will receive a confirmation once the cancellation is processed.","supports":"confirmation after cancelling"},{"id":"s32","url":"https://help.elements.envato.com/hc/en-us/articles/360000629006-Envato-Elements-User-Terms","title":"Envato Elements User Terms","publisher":"vendor","quote":"If you withdraw within this period and you have not purchased, downloaded, accessed or licensed any content, we will refund your payment","supports":"the condition for an EU or UK withdrawal refund"},{"id":"s33","url":"https://help.elements.envato.com/hc/en-us/articles/360000621563-How-to-Cancel-Your-Envato-Subscription","title":"How to Cancel Your Envato Subscription","publisher":"vendor","quote":"Cancelling your subscription does not entitle you to a refund for the unused portion of your current billing period.","supports":"no refund for the rest of the period"},{"id":"s34","url":"https://help.elements.envato.com/hc/en-us/articles/360000629006-Envato-Elements-User-Terms","title":"Envato Elements User Terms","publisher":"vendor","quote":"generate new Output using our AI Tools or","supports":"AI generation stops after cancelling (and generation history goes)"},{"id":"s35","url":"https://help.elements.envato.com/hc/en-us/articles/360000621563-How-to-Cancel-Your-Envato-Subscription","title":"How to Cancel Your Envato Subscription","publisher":"vendor","quote":"If you subscribed at a promotional price, cancelling means you will not be able to resubscribe at the same discounted rate.","supports":"promotional prices are lost"},{"id":"s36","url":"https://help.elements.envato.com/hc/en-us/articles/4408760464921-Can-I-get-a-refund-on-my-Envato-subscription","title":"Can I get a refund on my Envato subscription?","publisher":"vendor","quote":"If you file a dispute or chargeback with your bank or payment provider, your Envato subscription account will be automatically disabled","supports":"chargebacks disable the account"},{"id":"s37","url":"https://help.elements.envato.com/hc/en-us/articles/360000621563-How-to-Cancel-Your-Envato-Subscription","title":"How to Cancel Your Envato Subscription","publisher":"vendor","quote":"You will be able to see a list of items you have previously licensed.","supports":"licence history stays visible"},{"id":"s38","url":"https://help.elements.envato.com/hc/en-us/articles/24525741877657-How-do-I-close-my-Envato-account","title":"How do I close my Envato account?","publisher":"vendor","quote":"Your Envato account is shared across all Envato services.","supports":"closing affects Envato Market, Tuts+ and Placeit too"},{"id":"s39","url":"https://help.elements.envato.com/hc/en-us/articles/360000621443-Envato-item-license-certificate","title":"Envato item license certificate","publisher":"vendor","quote":"Find the item in your download history and click View licenses","supports":"where licence certificates are"},{"id":"s40","url":"https://help.elements.envato.com/hc/en-us/articles/360000621443-Envato-item-license-certificate","title":"Envato item license certificate","publisher":"vendor","quote":"Select My Downloads from the menu","supports":"the My Downloads menu"},{"id":"s41","url":"https://help.elements.envato.com/hc/en-us/articles/360000621563-How-to-Cancel-Your-Envato-Subscription","title":"How to Cancel Your Envato Subscription","publisher":"vendor","quote":"You will not be able to download any items","supports":"no downloads after the subscription ends"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Envato's help center doesn't say whether subscriptions are sold through the App Store or Google Play","How long account data is kept after cancelling isn't stated in Envato's help center or User Terms","Whether licence certificates can still be downloaded after the subscription ends isn't stated in Envato's help"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Confirmation: Envato's cancel article (updated today) says a confirmation is sent once the cancellation is processed","Refund: no refund for the unused period; the EU and UK 14-day withdrawal refunds only if no content was downloaded, accessed or licensed","After cancelling: AI generation and generation history also stop; downloads stop even for items licensed before; licence history stays visible","Added the licence-certificate (PDF) export and tips on promotional prices and chargebacks","Downgrade price wording matched to the source ('plans start at $16.50/month')"]}},"delete_account":{"url":"https://help.market.envato.com/hc/en-us/articles/202500394-How-Do-I-Close-My-Account-","difficulty":"hard","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/envato_elements","json":"https://stackcut.io/exits/envato_elements.json","evidence":{"packet_revision":"3ee233abb322108c31930c56093f073d13ae98b5695543a305702e7bd232529d","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"envato-elements--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"envato-elements--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"epidemic_sound","name":"Epidemic Sound","category":"design_creative","website":"https://www.epidemicsound.com","domains":["epidemicsound.com","epidemicsoundhelp.com"],"summary":"Cancel on the website: Account, Subscriptions, Manage Subscription, Cancel Subscription, give a reason and confirm (not possible in the app). Access lasts to the end of the billing cycle; no refunds. Content published while subscribed stays cleared forever, but new videos using the music afterwards get monetized by Epidemic Sound.","routes":[{"channel":"direct_web","applies_to":"Creator, Pro and Business plans bought online, paid monthly or annually (including a free trial that is about to convert)","who":"The account holder, signed in on the website","method":"self_serve","start_url":"https://www.epidemicsound.com/account/subscriptions","steps":[{"do":"Log in on the website and go to your Account page","expect":"Subscriptions"},{"do":"Click Subscriptions, then select Manage Subscription","expect":"Cancel Subscription"},{"do":"Click Cancel Subscription","expect":"a request for your reason"},{"do":"Provide a reason and confirm the cancellation","expect":null}],"confirm_by":null,"effective":"At the end of the billing cycle: you keep the catalog and channel coverage until then, and you are not charged again","notice":"None, but a free trial renews into a paid monthly or annual subscription unless you cancel before it ends","refund":"Charges up to cancellation are non-refundable, because you had access to the catalog","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10"]}],"pay_less":[{"type":"downgrade","what":"Move from the Pro Plan to the Creator Plan: Account page, Subscriptions, Change Plan, choose the plan and confirm","evidence":"documented","source_ids":["s11","s12","s13"]}],"export":[],"after_cancel":{"access_until":"The end of the current billing cycle","data_kept":"Not stated. Cancelling doesn't delete the account; to delete it, contact Customer Support","you_lose":["Coverage for new content: videos published after the subscription ends that use Epidemic Sound music are monetized by Epidemic Sound","Access to the music catalog and downloads","Trial downloads: tracks downloaded in a free trial are not cleared for use after the trial"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The flow asks for a reason before you confirm","tips":["Cancel on the website: subscriptions can't be bought, managed or cancelled in the mobile app","Content published while the subscription was active stays cleared for monetization forever","Deleting the account is a separate request to Customer Support; cancel the subscription first","Cancel a free trial before it ends, or it renews as a paid subscription"]},"sources":[{"id":"s1","url":"https://www.epidemicsoundhelp.com/hc/en-us/articles/25890380656402-Cancellation","title":"Cancellation","publisher":"vendor","quote":"Log in and go to your Account page","supports":"where the cancel flow starts"},{"id":"s2","url":"https://www.epidemicsoundhelp.com/hc/en-us/articles/25890380656402-Cancellation","title":"Cancellation","publisher":"vendor","quote":"Select Manage Subscription","supports":"the Manage Subscription step"},{"id":"s3","url":"https://www.epidemicsoundhelp.com/hc/en-us/articles/25890380656402-Cancellation","title":"Cancellation","publisher":"vendor","quote":"Provide a reason and confirm the cancellation","supports":"the reason and confirm step"},{"id":"s4","url":"https://www.epidemicsoundhelp.com/hc/en-us/articles/25890380656402-Cancellation","title":"Cancellation","publisher":"vendor","quote":"You'll retain access to our catalog and coverage until the end of your billing cycle. All videos published during the active subscription remain cleared for monetization.","supports":"when cancellation takes effect"},{"id":"s5","url":"https://www.epidemicsoundhelp.com/hc/en-us/articles/25890380656402-Cancellation","title":"Cancellation","publisher":"vendor","quote":"You won't be charged after cancellation, but charges up to that point are non-refundable since you've had access to the music catalog and used it in your videos.","supports":"no refunds"},{"id":"s6","url":"https://www.epidemicsoundhelp.com/hc/en-us/articles/25890380656402-Cancellation","title":"Cancellation","publisher":"vendor","quote":"Click Cancel Subscription","supports":"the cancel button"},{"id":"s7","url":"https://www.epidemicsoundhelp.com/hc/en-us/articles/26256302521874-Manage-My-Account-in-App","title":"Manage My Account (in App)","publisher":"vendor","quote":"It's currently not possible to purchase or manage a subscription license in the app.","supports":"no in-app subscriptions"},{"id":"s8","url":"https://www.epidemicsoundhelp.com/hc/en-us/articles/26256302521874-Manage-My-Account-in-App","title":"Manage My Account (in App)","publisher":"vendor","quote":"A subscription can be canceled by logging into the account online","supports":"cancel on the website"},{"id":"s9","url":"https://www.epidemicsoundhelp.com/hc/en-us/articles/26246804344978-How-does-the-free-trial-work","title":"How does the free trial work?","publisher":"vendor","quote":"The trial will automatically renew into a paid subscription (monthly or annual) unless you cancel.","supports":"trials convert to paid"},{"id":"s10","url":"https://www.epidemicsoundhelp.com/hc/en-us/articles/33405023521554-Business-Plan","title":"Business Plan","publisher":"vendor","quote":"Yes, you can cancel your subscription at any time.","supports":"Business plans cancel the same way, any time"},{"id":"s11","url":"https://www.epidemicsoundhelp.com/hc/en-us/articles/25890420864914--Change-your-Subscription","title":"Change your Subscription","publisher":"vendor","quote":"To upgrade from the Creator to Pro or downgrade from Pro to Creator follow these steps:","supports":"downgrading from Pro to Creator"},{"id":"s12","url":"https://www.epidemicsoundhelp.com/hc/en-us/articles/25891649617426-Adjust-Billing-Cycle","title":"Adjust Billing Cycle","publisher":"vendor","quote":"Click Change Plan under your subscription.","supports":"the Change Plan step"},{"id":"s13","url":"https://www.epidemicsoundhelp.com/hc/en-us/articles/25890420864914--Change-your-Subscription","title":"Change your Subscription","publisher":"vendor","quote":"your subscription will update within a few minutes or at the next billing cycle if switching from monthly to annually","supports":"when a plan change applies"},{"id":"s14","url":"https://www.epidemicsoundhelp.com/hc/en-us/articles/25918384209042-What-happens-after-I-cancel-my-subscription","title":"What happens after I cancel my subscription?","publisher":"vendor","quote":"All videos, podcast episodes and/or other types of content that have been published during an active subscription will stay cleared to monetize forever!","supports":"earlier content stays cleared"},{"id":"s15","url":"https://www.epidemicsoundhelp.com/hc/en-us/articles/25918384209042-What-happens-after-I-cancel-my-subscription","title":"What happens after I cancel my subscription?","publisher":"vendor","quote":"However, if you use Epidemic Sound music in videos published after you've ended your subscription, Epidemic Sound will monetize them.","supports":"new content after cancelling is monetized by Epidemic Sound"},{"id":"s16","url":"https://www.epidemicsoundhelp.com/hc/en-us/articles/26246804344978-How-does-the-free-trial-work","title":"How does the free trial work?","publisher":"vendor","quote":"Downloaded tracks can only be used during the trial period. They're not cleared for use once the trial ends.","supports":"trial downloads aren't cleared afterwards"},{"id":"s17","url":"https://www.epidemicsoundhelp.com/hc/en-us/articles/25889912127250-Delete-account","title":"Delete account","publisher":"vendor","quote":"If you want to delete your account please get in touch with our Customer Support Team!","supports":"account deletion is by request"},{"id":"s18","url":"https://www.epidemicsoundhelp.com/hc/en-us/articles/26256302521874-Manage-My-Account-in-App","title":"Manage My Account (in App)","publisher":"vendor","quote":"it is not possible to cancel a subscription in the app","supports":"no cancel in the app"},{"id":"s19","url":"https://www.epidemicsoundhelp.com/hc/en-us/articles/33405023521554-Business-Plan","title":"Business Plan","publisher":"vendor","quote":"until the end of your current payment period","supports":"Business plan access after cancelling"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Contract terms such as an EU right of withdrawal are in Epidemic Sound's Subscription Terms, which this guide doesn't cover yet","Enterprise plans sold by sales are not covered by the help center; their cancellation terms are not published","The help center doesn't say whether a confirmation email is sent after cancelling","Whether yearly billing is cheaper than monthly is not stated in the help center"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked the cancel steps, effective date, refund, trial, Business plan, in-app and downgrade facts against the current help-center articles (several updated in October 2026); all confirmed, and the account subscriptions link is the one the help article uses","Rewrote the 'not confirmed' notes for readers; the only remaining gaps are the Subscription Terms, enterprise contracts and a confirmation email"]}},"delete_account":{"url":"https://support.epidemicsound.com/s/article/how-do-i-delete-my-account-2020-05-27-050641?language=en_US","difficulty":"hard","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/epidemic_sound","json":"https://stackcut.io/exits/epidemic_sound.json","evidence":{"packet_revision":"e100f2f707a9792777cd94123c15d955930ea077784927cae6d5fdbefdbf12b7","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"epidemic-sound--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"eset","name":"ESET","category":"security_privacy","website":"https://www.eset.com","domains":["eset.com"],"summary":"Turn off auto-renewal in the ESET eStore (ESET HOME's Manage subscription button takes you there): verify your email, then switch off the Auto-renewal toggle. The subscription runs to the end of the period. Google Play and distributor purchases are handled there. Gotcha: renewal conditions differ by country.","routes":[{"channel":"direct_web","label":"ESET eStore","applies_to":"Home subscriptions bought from the ESET eStore; auto-renewal is on by default for recent eStore purchases (ESET's article gives eStore logins for the US, Canada, UK, Australia, Switzerland, Singapore, Norway, Denmark, Sweden and Finland)","who":"The subscription owner (needs the Activation Key or Public ID, and access to the email the verification link is sent to)","method":"self_serve","start_url":"https://go.eset.com/renew?operation=license","steps":[{"do":"Log in to your country's ESET eStore with your Activation Key or Public ID (US: buy.eset.com/us/cart/login). From ESET HOME, you can also click Subscriptions in the side menu, choose the subscription, click Open subscription, then Manage subscription","expect":"Subscription Management"},{"do":"Click Subscription Management in the top left corner, then Verify with your email, then Send","expect":"an authentication link sent to your email address"},{"do":"Open the verification email and click Verify email","expect":"Payment details"},{"do":"In the Payment details section, click the toggle next to Auto-renewal","expect":"an auto-renewal dialog window"},{"do":"Select the check box \"Do not renewal my subscription automatically. I would prefer to renew my subscription manually when it expires\", click Save settings, then click OK to confirm the opt-out","expect":null}],"confirm_by":null,"effective":"The subscription remains active until the end of the current period, then expires automatically","notice":"For annual subscriptions ESET tells you about auto-renewal 30 days before the renewal date; renewal uses the payment details on file at standard pricing","refund":null,"fees":null,"source_ids":["s26","s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s14","s15","s16","s17","s25","s24"]},{"channel":"google_play","applies_to":"ESET subscriptions bought through Google Play (ESET HOME shows the Type as Subscription)","who":"The Google Account that bought the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Log in to ESET HOME, click Subscriptions in the side menu, choose the subscription and click Open subscription","expect":"Manage subscription"},{"do":"Click Manage subscription","expect":"Subscriptions in the Google Play store"},{"do":"In Google Play, click Manage next to the ESET subscription, then Cancel subscription, and follow the instructions","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time you've already paid","notice":null,"refund":null,"fees":null,"source_ids":["s18","s19","s5","s6","s20","s21"]},{"channel":"reseller_or_partner","applies_to":"ESET subscriptions bought through a distributor, local ESET partner or retailer","who":"The buyer, through the distributor that sold the subscription","method":"contact_sales","start_url":null,"steps":[{"do":"Contact the distributor that sold you the subscription and ask it to turn off auto-renewal","expect":null}],"confirm_by":null,"effective":"The subscription remains active until the end of the current period","notice":"Renewal conditions may differ in your country","refund":null,"fees":null,"source_ids":["s1","s22","s23","s12"]}],"pay_less":[],"export":[],"after_cancel":{"access_until":"The end of the current subscription period","data_kept":null,"you_lose":["ESET protection once the subscription expires"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Auto-renewal can't be turned off in the eStore until you verify the purchase email","ESET HOME doesn't turn off renewal itself: its Manage subscription button opens the eStore or Google Play","Some subscriptions can only be changed by the distributor that sold them","After a successful renewal ESET emails the transaction details and invoice"]},"sources":[{"id":"s1","url":"https://help.eset.com/home_eset/en-US/license_autorenewal.html","title":"Subscription Auto-Renewal | ESET HOME","publisher":"vendor","quote":"Auto-renewal is automatically active unless you turn it off via the ESET eStore or contact your subscription distributor.","supports":"where auto-renewal is turned off"},{"id":"s2","url":"https://support.eset.com/kb6205","title":"Manage auto-renewal for ESET subscriptions","publisher":"vendor","quote":"Auto-renewal is continuous unless disabled via the ESET eStore.","supports":"the eStore controls renewal"},{"id":"s3","url":"https://support.eset.com/kb6205","title":"Manage auto-renewal for ESET subscriptions","publisher":"vendor","quote":"Auto-renewal is activated by default on recently purchased subscriptions from the ESET eStore.","supports":"auto-renewal is on by default for recent eStore purchases"},{"id":"s4","url":"https://help.eset.com/home_eset/en-US/license_autorenewal.html","title":"Subscription Auto-Renewal | ESET HOME","publisher":"vendor","quote":"In the Subscription options, click Manage subscription, and you will be redirected to the ESET eStore to manage the auto-renewal.","supports":"ESET HOME hands off to the eStore"},{"id":"s5","url":"https://help.eset.com/home_eset/en-US/license_autorenewal.html","title":"Subscription Auto-Renewal | ESET HOME","publisher":"vendor","quote":"In the side menu, click Subscriptions.","supports":"ESET HOME: where subscriptions are"},{"id":"s6","url":"https://help.eset.com/home_eset/en-US/license_autorenewal.html","title":"Subscription Auto-Renewal | ESET HOME","publisher":"vendor","quote":"Choose a subscription, and click Open subscription.","supports":"ESET HOME: opening a subscription"},{"id":"s7","url":"https://support.eset.com/kb6205","title":"Manage auto-renewal for ESET subscriptions","publisher":"vendor","quote":"Click Subscription Management in the top left corner of the web page.","supports":"eStore: Subscription Management"},{"id":"s8","url":"https://support.eset.com/kb6205","title":"Manage auto-renewal for ESET subscriptions","publisher":"vendor","quote":"Click Verify with your email. You cannot turn off the Auto-renewal without verification.","supports":"eStore: email verification is required"},{"id":"s9","url":"https://support.eset.com/kb6205","title":"Manage auto-renewal for ESET subscriptions","publisher":"vendor","quote":"Click Send. The authentication link will be sent to your email address.","supports":"eStore: the authentication link"},{"id":"s10","url":"https://support.eset.com/kb6205","title":"Manage auto-renewal for ESET subscriptions","publisher":"vendor","quote":"Open the verification email and click Verify email.","supports":"eStore: verifying the email"},{"id":"s11","url":"https://support.eset.com/kb6205","title":"Manage auto-renewal for ESET subscriptions","publisher":"vendor","quote":"On the eStore web page in the Payment details section, click the toggle next to Auto-renewal to disable the feature.","supports":"eStore: the Auto-renewal toggle"},{"id":"s12","url":"https://help.eset.com/home_eset/en-US/license_autorenewal.html","title":"Subscription Auto-Renewal | ESET HOME","publisher":"vendor","quote":"Once disabled, the subscription remains active until the end of the current period and then expires automatically.","supports":"when it takes effect"},{"id":"s13","url":"https://support.eset.com/kb6205","title":"Manage auto-renewal for ESET subscriptions","publisher":"vendor","quote":"The auto-renewal dialog window will notify you about the action.","supports":"eStore: the confirmation dialog"},{"id":"s14","url":"https://support.eset.com/kb6205","title":"Manage auto-renewal for ESET subscriptions","publisher":"vendor","quote":"Do not renewal my subscription automatically. I would prefer to renew my subscription manually when it expires","supports":"eStore: the opt-out check box"},{"id":"s15","url":"https://support.eset.com/kb6205","title":"Manage auto-renewal for ESET subscriptions","publisher":"vendor","quote":"Click OK to confirm the opt-out of auto-renewal.","supports":"eStore: the final confirm"},{"id":"s16","url":"https://support.eset.com/kb6205","title":"Manage auto-renewal for ESET subscriptions","publisher":"vendor","quote":"We will inform you about auto-renewal 30 days before your renewal date (for annual subscriptions).","supports":"the renewal notice"},{"id":"s17","url":"https://support.eset.com/kb6205","title":"Manage auto-renewal for ESET subscriptions","publisher":"vendor","quote":"At the end of your subscription period, your subscription will automatically be renewed using the payment details currently on file and standard subscription pricing.","supports":"how renewal is charged"},{"id":"s18","url":"https://help.eset.com/home_eset/en-US/license_autorenewal.html","title":"Subscription Auto-Renewal | ESET HOME","publisher":"vendor","quote":"In the Subscription options, click Manage subscription, and ESET redirects you to Subscriptions in the Google Play store.","supports":"Google Play subscriptions are managed in Google Play"},{"id":"s19","url":"https://help.eset.com/home_eset/en-US/license_autorenewal.html","title":"Subscription Auto-Renewal | ESET HOME","publisher":"vendor","quote":"Follow the instructions below only when the Type is Subscription.","supports":"which subscriptions use the Google Play route"},{"id":"s20","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"the Google Play steps"},{"id":"s21","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when a Google Play cancellation takes effect"},{"id":"s22","url":"https://help.eset.com/home_eset/en-US/license_autorenewal.html","title":"Subscription Auto-Renewal | ESET HOME","publisher":"vendor","quote":"You must contact your subscription distributor to manage the auto-renewal settings for specific ESET subscriptions.","supports":"the distributor route"},{"id":"s23","url":"https://help.eset.com/home_eset/en-US/license_autorenewal.html","title":"Subscription Auto-Renewal | ESET HOME","publisher":"vendor","quote":"Renewal conditions may be different in your country.","supports":"renewal conditions vary by country"},{"id":"s24","url":"https://support.eset.com/kb6205","title":"Manage auto-renewal for ESET subscriptions","publisher":"vendor","quote":"Following your successful auto-renewal, we will email you the transaction details and invoice.","supports":"renewal emails"},{"id":"s25","url":"https://support.eset.com/kb6205","title":"Manage auto-renewal for ESET subscriptions","publisher":"vendor","quote":"click Save settings","supports":"eStore: saving the opt-out"},{"id":"s26","url":"https://support.eset.com/kb6205","title":"Manage auto-renewal for ESET subscriptions","publisher":"vendor","quote":"Log in to the ESET eStore using your Activation Key or Public ID.","supports":"eStore: how to log in"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["ESET's refund or money-back terms for eStore purchases aren't on the help articles cited here; they would be in ESET's eStore terms or the customer center for your country","What ESET shows or emails after you save the auto-renewal opt-out isn't documented","Who processes eStore payments in each country (ESET itself or a reseller) is not stated on ESET's help pages","ESET's help pages don't say whether any ESET app sells subscriptions through the Apple App Store"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"partial","notes":["Re-checked all three routes against ESET's auto-renewal help page and knowledgebase article kb6205","eStore login: you sign in with your Activation Key or Public ID, not a username or subscription ID","applies_to: auto-renewal is on by default for recent eStore purchases; named the ten countries the eStore article covers","Check box text copied in full; confirm_by set to null, because no page says what confirms the opt-out","Google Play step now matches Google's page (Manage, then Cancel subscription)","Refund terms remain unconfirmed: none of ESET's help articles cited here state them"]}},"delete_account":{"url":"https://my.eset.com/account","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/eset","json":"https://stackcut.io/exits/eset.json","evidence":{"packet_revision":"0810b9cf22530f09a780d835a11f414277919040dc0ab6faff5b5c340df2d89e","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"eset--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"eset--google-play--r2","channel":"google_play","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"eset--reseller-or-partner--r3","channel":"reseller_or_partner","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"espn_plus","name":"ESPN+","category":"streaming_video","website":"https://www.espn.com","domains":["espn.com"],"summary":"ESPN+ is now part of ESPN Select and ESPN Unlimited. Cancel on ESPN.com: Profile, Account, Manage Subscription, your plan, Cancel; access lasts to the end of the billing cycle, with no partial refunds. Apple, Google or Roku billing cancels there; Disney+ or Hulu bundles cancel where bought.","routes":[{"channel":"direct_web","applies_to":"ESPN Select and ESPN Unlimited subscriptions bought on ESPN.com (these plans now include ESPN+ content)","who":"The account holder, logged in to their ESPN account in a computer or mobile browser","method":"self_serve","start_url":"https://secure.web.plus.espn.com/commerce/account","steps":[{"do":"Log in to ESPN.com in a computer or mobile browser","expect":null},{"do":"Hover over or select your profile picture at top right, then select Account under Manage My Account","expect":"Manage Subscription"},{"do":"Select Manage Subscription, then the subscription under Plans & Billing","expect":null},{"do":"Select the plan you want to cancel, then Cancel, and confirm","expect":null}],"confirm_by":null,"effective":"Access continues until the end of the current billing cycle; no further charges","notice":"Cancel before 11:59 p.m. Eastern Time on the day before the subscription term ends to avoid the next charge","refund":"No refunds or credits for partly used billing periods","fees":null,"source_ids":["s1","s2","s3","s4","s6","s7","s24"]},{"channel":"apple_app_store","applies_to":"ESPN subscriptions billed by Apple","who":"The person whose Apple Account pays","method":"platform_settings","start_url":"https://account.apple.com/account/manage/section/subscriptions","steps":[{"do":"On iPhone or iPad, open Settings and tap your name, then Subscriptions","expect":"ESPN"},{"do":"Tap the ESPN subscription, then Cancel Subscription","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s5","s8"]},{"channel":"google_play","applies_to":"ESPN subscriptions billed by Google Play","who":"The person whose Google Account pays","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to your subscriptions in Google Play","expect":"Manage"},{"do":"For ESPN, click Manage, then Cancel subscription","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time you already paid for","notice":null,"refund":null,"fees":null,"source_ids":["s5","s9","s10"]},{"channel":"roku","applies_to":"ESPN subscriptions billed by Roku","who":"The Roku account holder","method":"platform_settings","start_url":"https://my.roku.com/subscriptions","steps":[{"do":"Go to my.roku.com/subscriptions and select ESPN under Active subscriptions","expect":"Manage subscription"},{"do":"Select Manage subscription, then Turn off auto-renew","expect":null}],"confirm_by":null,"effective":"You keep access until the current billing cycle ends","notice":null,"refund":null,"fees":null,"source_ids":["s5","s11","s12"]},{"channel":"reseller_or_partner","applies_to":"ESPN in a Disney+ and Hulu bundle (bought through Disney+ or Hulu), an ESPN, FOX One bundle bought from FOX, or ESPN included with a TV provider package","who":"The account holder with the service that bills you","method":"platform_settings","start_url":null,"steps":[{"do":"For a bundle bought through Disney+, follow the Disney+ Help Center steps to cancel it on your Disney+ account; for a bundle bought through Hulu, manage it on your Hulu Account page","expect":null},{"do":"For an ESPN, FOX One bundle bought from FOX, cancel with FOX; for ESPN in a TV package, contact your TV provider","expect":null}],"confirm_by":"The billing service's own confirmation","effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s16","s17","s18","s22","s23"]}],"pay_less":[{"type":"annual_billing","what":"Switch to annual billing: ESPN Select is $139.99 a year against $13.99 a month, and ESPN Unlimited $319.99 a year against $31.99 a month","evidence":"documented","source_ids":["s13","s14"]}],"export":[],"after_cancel":{"access_until":"The end of the current billing cycle","data_kept":"Cancelling does not delete your ESPN account; no retention period is stated","you_lose":["ESPN Select or Unlimited content, including the ESPN+ network, when the billing cycle ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["ESPN+ is now a network inside ESPN Select and ESPN Unlimited; look for those plan names in the account","Deleting the ESPN account does not cancel the subscription; cancel first"]},"sources":[{"id":"s1","url":"https://support.espn.com/hc/en-us/articles/40377550796308-Cancelling-Your-ESPN-Select-or-Unlimited-Subscription","title":"Cancelling Your ESPN Select or Unlimited Subscription","publisher":"vendor","quote":"Select Manage Subscription Click on the Subscription under Plans & Billing Select the plan you wish to cancel","supports":"the cancel steps"},{"id":"s2","url":"https://support.espn.com/hc/en-us/articles/40377550796308-Cancelling-Your-ESPN-Select-or-Unlimited-Subscription","title":"Cancelling Your ESPN Select or Unlimited Subscription","publisher":"vendor","quote":"Select \"Cancel\" and confirm your cancellation (effective the end of your billing cycle)","supports":"the final step"},{"id":"s3","url":"https://support.espn.com/hc/en-us/articles/40377550796308-Cancelling-Your-ESPN-Select-or-Unlimited-Subscription","title":"Cancelling Your ESPN Select or Unlimited Subscription","publisher":"vendor","quote":"You'll continue to have access to it until the end of your current billing cycle, but you will not be charged moving forward.","supports":"when access ends"},{"id":"s4","url":"https://support.espn.com/hc/en-us/articles/40377550796308-Cancelling-Your-ESPN-Select-or-Unlimited-Subscription","title":"Cancelling Your ESPN Select or Unlimited Subscription","publisher":"vendor","quote":"We do not offer refunds or credits for partially used billing periods.","supports":"the refund policy"},{"id":"s5","url":"https://support.espn.com/hc/en-us/articles/40377550796308-Cancelling-Your-ESPN-Select-or-Unlimited-Subscription","title":"Cancelling Your ESPN Select or Unlimited Subscription","publisher":"vendor","quote":"If your ESPN subscription is billed through a third party, such as Apple, Google, Roku, etc., you must visit the third-party partner's website to manage or review your subscription options.","supports":"Apple, Google and Roku billing cancels with that platform"},{"id":"s6","url":"https://www.hulu.com/subscriber_agreement","title":"Disney+, ESPN and Hulu Subscriber Agreement","publisher":"vendor","quote":"TO CANCEL YOUR ESPN SERVICE SUBSCRIPTION, NAVIGATE TO SECURE.WEB.PLUS.ESPN.COM/COMMERCE/ACCOUNT, LOG IN, SELECT THE SUBSCRIPTION YOU WISH TO CANCEL, AND CLICK “CANCEL SUBSCRIPTION”.","supports":"the start URL"},{"id":"s7","url":"https://www.hulu.com/subscriber_agreement","title":"Disney+, ESPN and Hulu Subscriber Agreement","publisher":"vendor","quote":"YOU MUST CANCEL YOUR SUBSCRIPTION PRIOR TO 11:59 P.M. EASTERN TIME ON THE DAY BEFORE YOUR SUBSCRIPTION TERM ENDS IN ORDER TO AVOID BEING CHARGED FOR THE NEXT SUBSCRIPTION TERM.","supports":"the notice deadline"},{"id":"s8","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"s9","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"the Google Play steps"},{"id":"s10","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when Google Play access ends"},{"id":"s11","url":"https://support.roku.com/article/manage-or-cancel-subscriptions","title":"Manage or cancel subscriptions on Roku","publisher":"platform","quote":"Go to my.roku.com/subscriptions. Under Active subscriptions, select the subscription you want to cancel. Select Manage subscription and then select Turn off auto-renew to cancel your subscription.","supports":"the Roku steps"},{"id":"s12","url":"https://support.roku.com/article/manage-or-cancel-subscriptions","title":"Manage or cancel subscriptions on Roku","publisher":"platform","quote":"When you cancel your subscription, you'll still have access until your current billing cycle ends.","supports":"when Roku access ends"},{"id":"s13","url":"https://support.espn.com/hc/en-us/articles/40375475974036-ESPN-Select-or-Unlimited-Plans-and-Prices","title":"ESPN Select or Unlimited Plans and Prices","publisher":"vendor","quote":"ESPN Select Monthly Subscription $13.99/Month ESPN Select Annual Subscription $139.99/Year","supports":"ESPN Select prices"},{"id":"s14","url":"https://support.espn.com/hc/en-us/articles/40375475974036-ESPN-Select-or-Unlimited-Plans-and-Prices","title":"ESPN Select or Unlimited Plans and Prices","publisher":"vendor","quote":"ESPN Unlimited Monthly Subscription $31.99/Month ESPN Unlimited Annual Subscription $319.99/Year","supports":"ESPN Unlimited prices"},{"id":"s15","url":"https://support.espn.com/hc/en-us/articles/41164908303380-How-to-Upgrade-your-ESPN-Subscription-from-Select-to-Unlimited-or-from-Monthly-to-Annual","title":"How to Upgrade your ESPN Subscription from Select to Unlimited or from Monthly to Annual","publisher":"vendor","quote":"Click the Change link. You will be presented with all current plans from which to choose.","supports":"changing plans"},{"id":"s16","url":"https://support.espn.com/hc/en-us/articles/13617786586004-Managing-An-ESPN-Subscription","title":"Managing An ESPN Subscription","publisher":"vendor","quote":"The steps for managing a Disney+ bundled subscription can be found on the Disney+ Help Center.","supports":"Disney+ bundles are managed on Disney+"},{"id":"s17","url":"https://support.espn.com/hc/en-us/articles/41425030983700-How-do-I-cancel-the-ESPN-FOX-One-bundle","title":"How do I cancel the ESPN, FOX One bundle?","publisher":"vendor","quote":"If you purchased your ESPN/FOX One bundle from FOX, please click here for more details on how to cancel the service.","supports":"FOX-billed bundles cancel with FOX"},{"id":"s18","url":"https://support.espn.com/hc/en-us/articles/40375295702164-How-do-I-sign-up-for-ESPN-Select-or-ESPN-Unlimited","title":"How do I sign up for ESPN Select or ESPN Unlimited?","publisher":"vendor","quote":"If you currently have ESPN as part of a TV package subscription, please check with your provider to see if you already receive ESPN Select or Unlimited.","supports":"TV-package access comes from the provider"},{"id":"s19","url":"https://support.espn.com/hc/en-us/articles/13625304066836-ESPN-Select-Unlimited-in-bundled-subscriptions-with-Disney-and-Hulu","title":"ESPN Select & Unlimited in bundled subscriptions with Disney+ and Hulu","publisher":"vendor","quote":"NOTE: ESPN+ is now a network with content that is exclusive to ESPN Select and Unlimited subscribers.","supports":"ESPN+ is now inside ESPN Select and Unlimited"},{"id":"s20","url":"https://support.espn.com/hc/en-us/articles/40377550796308-Cancelling-Your-ESPN-Select-or-Unlimited-Subscription","title":"Cancelling Your ESPN Select or Unlimited Subscription","publisher":"vendor","quote":"Please keep in mind that canceling your subscription will not delete your ESPN account","supports":"the account is kept after cancelling"},{"id":"s21","url":"https://support.espn.com/hc/en-us/articles/30665234196500-Deleting-your-ESPN-Account","title":"Deleting your ESPN Account","publisher":"vendor","quote":"IMPORTANT: Deleting your ESPN account does not cancel any ESPN subscription.","supports":"cancel before deleting the account"},{"id":"s22","url":"https://support.espn.com/hc/en-us/articles/13625304066836-ESPN-Select-Unlimited-in-bundled-subscriptions-with-Disney-and-Hulu","title":"ESPN Select & Unlimited in bundled subscriptions with Disney+ and Hulu","publisher":"vendor","quote":"Eligible subscribers who already have Disney+ can sign up for a bundle plan either through Hulu or directly through Disney+.","supports":"bundles can be bought through Hulu or Disney+"},{"id":"s23","url":"https://support.espn.com/hc/en-us/articles/13625304066836-ESPN-Select-Unlimited-in-bundled-subscriptions-with-Disney-and-Hulu","title":"ESPN Select & Unlimited in bundled subscriptions with Disney+ and Hulu","publisher":"vendor","quote":"After you resubscribe to a bundle plan through Hulu, you'll manage your subscription (including any Hulu add-ons) on your Hulu Account page.","supports":"a bundle bought through Hulu is managed on the Hulu Account page"},{"id":"s24","url":"https://support.espn.com/hc/en-us/articles/40377550796308-Cancelling-Your-ESPN-Select-or-Unlimited-Subscription","title":"Cancelling Your ESPN Select or Unlimited Subscription","publisher":"vendor","quote":"Log in to your ESPN account through a computer or mobile browser","supports":"who cancels and where"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["No on-screen or email confirmation for ESPN.com cancellations is documented","Amazon billing is not mentioned on ESPN's cancel page","No data export is documented","Moving from ESPN Unlimited to ESPN Select is not documented (the plan-change article covers upgrades only), so the downgrade item was removed"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Partner route: bundles bought through Hulu are managed on the Hulu Account page (s22, s23); summary updated","Removed the Unlimited-to-Select downgrade item: the cited article covers upgrades only","Direct route 'who': dropped the undocumented 'MyDisney login' wording (s24)","Start URL and 11:59 p.m. ET notice confirmed in section 2(e) of the combined Subscriber Agreement; s6 and s7 now cite its readable hulu.com copy"]}},"delete_account":{"url":"https://www.espn.com","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/espn_plus","json":"https://stackcut.io/exits/espn_plus.json","evidence":{"packet_revision":"1128b1c3c5b8b3e5d34aaff7f81a367cd02be344c2033ebf934082a00907b196","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"espn-plus--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"espn-plus--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"espn-plus--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"espn-plus--roku--r4","channel":"roku","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"espn-plus--reseller-or-partner--r5","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"everand","name":"Everand (Scribd)","category":"music_audio","website":"https://www.everand.com","domains":["everand.com"],"summary":"Cancel on everand.com: profile icon, Your account, then Cancel next to Cancel subscription, and follow the prompts; a confirmation email follows. You keep access until the billing period ends, but unused unlocks expire and a free trial ends at once. Cancel Apple or Google Play billing with Apple or Google.","routes":[{"channel":"direct_web","applies_to":"Everand subscriptions started on the Everand website (Standard, Plus, Deluxe and Legacy plans)","who":"The account holder (sign in)","method":"self_serve","start_url":"https://www.everand.com/your-account","steps":[{"do":"Sign in on the Everand website, click your profile icon in the upper right corner and select Your account","expect":"Subscription"},{"do":"In the Subscription section, select Cancel next to Cancel subscription (it sits below Pause subscription)","expect":"Cancel or change subscription"},{"do":"On the Cancel or change subscription page, select Cancel subscription and follow the prompts","expect":null}],"confirm_by":"An email confirming the cancellation went through","effective":"Full access continues until the current billing period ends; a free trial ends the moment you cancel","notice":null,"refund":"No partial refunds; refunds are considered only for charges in the last 30 days (for example technical issues or unused subscription time); EU and UK subscribers can withdraw within 14 days of purchase for a full refund","fees":null,"source_ids":["s1","s2","s3","s7","s10","s16","s17","s18"]},{"channel":"apple_app_store","applies_to":"Subscriptions started through Apple (the App Store)","who":"The Apple Account that pays","method":"platform_settings","start_url":"https://account.apple.com/account/manage/section/subscriptions","steps":[{"do":"Open Settings on your iPhone or iPad and tap your name at the top, then Subscriptions","expect":"Everand or Scribd"},{"do":"Find the Everand or Scribd subscription (it may appear as either) and tap Cancel Subscription","expect":null}],"confirm_by":"The subscription shows an expiration message, or no Cancel button, in Subscriptions","effective":"Full access continues until the current billing period ends","notice":"For a free trial, cancel at least 24 hours before the trial ends","refund":"Apple handles refunds for subscriptions bought through the App Store","fees":null,"source_ids":["s4","s5","s19","s7","s20","s29"]},{"channel":"google_play","applies_to":"Subscriptions started through Google Play","who":"The Google Account that pays","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Open the Google Play app, tap your profile icon, then Payments & subscriptions, then Subscriptions","expect":"Everand or Scribd"},{"do":"Find the Everand or Scribd subscription and tap Cancel subscription","expect":null}],"confirm_by":null,"effective":"Full access continues until the current billing period ends","notice":null,"refund":"Google processes refunds for Google Play subscriptions, and a Google Play refund also cancels the subscription","fees":null,"source_ids":["s6","s23","s21","s7"]},{"channel":"paypal","label":"Paid with Venmo","applies_to":"Everand subscriptions paid with Venmo","who":"The Venmo account that pays","method":"platform_settings","start_url":null,"steps":[{"do":"In the Venmo app, go to Settings from the Me tab","expect":"Connected Businesses"},{"do":"Tap Connected Businesses and select the business (Everand shows as Scribd, Inc.)","expect":"Discontinue payments"},{"do":"Tap Discontinue payments","expect":null}],"confirm_by":"No confirmation email is sent, and the account may look active (Scribd, Inc. may stay listed in Venmo) until the next billing date, but you won't be charged","effective":"Access continues until your next billing date; any pending Venmo payment is still processed","notice":null,"refund":null,"fees":null,"source_ids":["s24","s25","s26","s27","s28"]}],"pay_less":[{"type":"pause","what":"Pause billing for 1 to 12 weeks instead of cancelling (only if you signed up on the Everand website, and not during a free trial)","evidence":"documented","source_ids":["s13","s14","s30"]},{"type":"downgrade","what":"Switch to Standard: $11.99 a month with 1 unlock, against $16.99 a month with 3 unlocks on Plus","evidence":"documented","source_ids":["s15","s22"]}],"export":[],"after_cancel":{"access_until":"The end of the current billing period (immediately for a free trial)","data_kept":"Reading history and saved lists stay; books you unlocked reopen if you resubscribe with the same email","you_lose":["Unused unlocks, which expire with the subscription","Access to books you unlocked, which lock again","A Legacy plan, for good, with its bundled Scribd and Slideshare access"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The flow passes a Cancel or change subscription page and further prompts before the cancellation completes","tips":["Cancelling on the Everand website won't stop charges from Apple or Google Play","Everand is a separate subscription from Scribd and Slideshare","In Venmo, Everand shows as Scribd, Inc. under Connected Businesses","Spend unused unlocks before the last day of the billing period"]},"sources":[{"id":"s1","url":"https://support.scribd.com/hc/en-us/articles/46929149941396-How-to-cancel-your-Everand-subscription","title":"How to cancel your Everand subscription","publisher":"vendor","quote":"Click your profile icon in the upper right corner. Select \"Your account.\" In the Subscription section, select \"Cancel\" next to Cancel subscription.","supports":"the first web steps"},{"id":"s2","url":"https://support.scribd.com/hc/en-us/articles/46929149941396-How-to-cancel-your-Everand-subscription","title":"How to cancel your Everand subscription","publisher":"vendor","quote":"On the Cancel or change subscription page, select \"Cancel subscription.\" Follow the prompts to complete cancellation.","supports":"the final web steps"},{"id":"s3","url":"https://support.scribd.com/hc/en-us/articles/46929149941396-How-to-cancel-your-Everand-subscription","title":"How to cancel your Everand subscription","publisher":"vendor","quote":"You'll get an email confirming your cancellation went through.","supports":"how to confirm it worked"},{"id":"s4","url":"https://support.scribd.com/hc/en-us/articles/46929149941396-How-to-cancel-your-Everand-subscription","title":"How to cancel your Everand subscription","publisher":"vendor","quote":"If you signed up through Apple, you'll need to cancel through your Apple account — canceling on the Everand website won't stop those charges.","supports":"the Apple route"},{"id":"s5","url":"https://support.scribd.com/hc/en-us/articles/46929149941396-How-to-cancel-your-Everand-subscription","title":"How to cancel your Everand subscription","publisher":"vendor","quote":"Tap your name at the top, then \"Subscriptions.\" Find your Everand or Scribd subscription (it may appear as either). Tap \"Cancel Subscription.\"","supports":"the Apple steps"},{"id":"s6","url":"https://support.scribd.com/hc/en-us/articles/46929149941396-How-to-cancel-your-Everand-subscription","title":"How to cancel your Everand subscription","publisher":"vendor","quote":"Open the Google Play app. Tap your profile icon, then \"Payments & subscriptions,\" then \"Subscriptions.\" Find your Everand or Scribd subscription. Tap \"Cancel subscription.\"","supports":"the Google Play route and steps"},{"id":"s7","url":"https://support.scribd.com/hc/en-us/articles/46929149941396-How-to-cancel-your-Everand-subscription","title":"How to cancel your Everand subscription","publisher":"vendor","quote":"The time you've already paid for is yours. You'll keep full access to Everand until your current billing period ends.","supports":"when access ends"},{"id":"s8","url":"https://support.scribd.com/hc/en-us/articles/46929149941396-How-to-cancel-your-Everand-subscription","title":"How to cancel your Everand subscription","publisher":"vendor","quote":"Your reading history and saved lists stay intact. Any unlocks you haven't used expire with your subscription.","supports":"what is kept and what is lost"},{"id":"s9","url":"https://support.scribd.com/hc/en-us/articles/46929149941396-How-to-cancel-your-Everand-subscription","title":"How to cancel your Everand subscription","publisher":"vendor","quote":"Books you unlocked will be locked. Resubscribe with the same email and they open right back up, no new unlocks needed.","supports":"unlocked books after cancelling"},{"id":"s10","url":"https://support.scribd.com/hc/en-us/articles/46929149941396-How-to-cancel-your-Everand-subscription","title":"How to cancel your Everand subscription","publisher":"vendor","quote":"Free trials are the exception. Access ends the moment you cancel, so finish the chapter you're on first.","supports":"free trial cancellations end at once"},{"id":"s11","url":"https://support.scribd.com/hc/en-us/articles/46929149941396-How-to-cancel-your-Everand-subscription","title":"How to cancel your Everand subscription","publisher":"vendor","quote":"Canceling means your Legacy plan is gone for good. You won't be able to get it back, and you'll lose bundled access to Scribd and Slideshare.","supports":"what Legacy subscribers lose"},{"id":"s12","url":"https://support.scribd.com/hc/en-us/articles/46929149941396-How-to-cancel-your-Everand-subscription","title":"How to cancel your Everand subscription","publisher":"vendor","quote":"Subscribed to Scribd or Slideshare? Those are separate subscriptions.","supports":"Everand is separate from Scribd"},{"id":"s13","url":"https://support.scribd.com/hc/en-us/articles/46929593791636-How-to-pause-your-Everand-subscription","title":"How to pause your Everand subscription","publisher":"vendor","quote":"Pausing freezes your billing for a set period — anywhere from 1 to 12 weeks.","supports":"pause length"},{"id":"s14","url":"https://support.scribd.com/hc/en-us/articles/46929593791636-How-to-pause-your-Everand-subscription","title":"How to pause your Everand subscription","publisher":"vendor","quote":"Pausing is only available if you signed up on the Everand website.","supports":"who can pause"},{"id":"s15","url":"https://support.scribd.com/hc/en-us/articles/40678839226644-Everand-plans-Standard-Plus-and-Deluxe","title":"Everand plans: Standard, Plus, and Deluxe","publisher":"vendor","quote":"$11.99 USD/month, 1 unlock per month.","supports":"the Standard price"},{"id":"s16","url":"https://support.scribd.com/hc/en-us/articles/47039530597524-How-refunds-work-on-Everand","title":"How refunds work on Everand","publisher":"vendor","quote":"Partial refunds. We don't offer partial refunds. If you used the service for part of a billing cycle and then canceled, you won't receive a refund for that charge.","supports":"no partial refunds"},{"id":"s17","url":"https://support.scribd.com/hc/en-us/articles/47039530597524-How-refunds-work-on-Everand","title":"How refunds work on Everand","publisher":"vendor","quote":"We consider refunds for charges within the last 30 days in these situations:","supports":"the 30-day refund window"},{"id":"s18","url":"https://support.scribd.com/hc/en-us/articles/47039530597524-How-refunds-work-on-Everand","title":"How refunds work on Everand","publisher":"vendor","quote":"If you're in the EU or UK, you have a legal right to withdraw from your subscription within 14 days of purchase and receive a full refund.","supports":"EU and UK withdrawal right"},{"id":"s19","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"s20","url":"https://support.scribd.com/hc/en-us/articles/47039530597524-How-refunds-work-on-Everand","title":"How refunds work on Everand","publisher":"vendor","quote":"Apple handles refunds for subscriptions purchased through the App Store.","supports":"Apple refunds"},{"id":"s21","url":"https://support.scribd.com/hc/en-us/articles/47039530597524-How-refunds-work-on-Everand","title":"How refunds work on Everand","publisher":"vendor","quote":"Google processes refunds for subscriptions purchased through Google Play. Note that issuing a refund through Google Play will cancel your subscription.","supports":"Google Play refunds"},{"id":"s22","url":"https://support.scribd.com/hc/en-us/articles/40678839226644-Everand-plans-Standard-Plus-and-Deluxe","title":"Everand plans: Standard, Plus, and Deluxe","publisher":"vendor","quote":"$16.99 USD/month, 3 unlocks per month.","supports":"the Plus price"},{"id":"s23","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when access ends on Google Play"},{"id":"s24","url":"https://support.scribd.com/hc/en-us/articles/46929149941396-How-to-cancel-your-Everand-subscription","title":"How to cancel your Everand subscription","publisher":"vendor","quote":"It stops any charges from going through, so it effectively cancels your subscription. Everything you've paid for is yours until your next billing date.","supports":"disconnecting Everand in Venmo cancels it; access until the next billing date"},{"id":"s25","url":"https://support.scribd.com/hc/en-us/articles/46929149941396-How-to-cancel-your-Everand-subscription","title":"How to cancel your Everand subscription","publisher":"vendor","quote":"You won't get a confirmation email, and your account may look active until that date passes, but you won't be charged.","supports":"no confirmation email for a Venmo disconnect"},{"id":"s26","url":"https://help.venmo.com/cs/articles/paying-with-venmo-vhel375","title":"Paying with Venmo (Venmo Help Center)","publisher":"platform","quote":"Go to Settings from the Me tab Tap Connected Businesses and select the business Tap Discontinue payments","supports":"the Venmo steps"},{"id":"s27","url":"https://support.scribd.com/hc/en-us/articles/46929149941396-How-to-cancel-your-Everand-subscription","title":"How to cancel your Everand subscription","publisher":"vendor","quote":"You'll still see \"Scribd, Inc.\" listed under Connected Businesses in your Venmo app, but doesn't mean the subscription is still active.","supports":"Everand shows as Scribd, Inc. in Venmo"},{"id":"s28","url":"https://help.venmo.com/cs/articles/paying-with-venmo-vhel375","title":"Paying with Venmo (Venmo Help Center)","publisher":"platform","quote":"Please keep in mind that any pending transactions will still be processed, and you can reconnect the business later.","supports":"pending Venmo payments still go through"},{"id":"s29","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.","supports":"Apple trials: cancel at least 24 hours before the end"},{"id":"s30","url":"https://support.scribd.com/hc/en-us/articles/46929593791636-How-to-pause-your-Everand-subscription","title":"How to pause your Everand subscription","publisher":"vendor","quote":"You can't pause during a free trial","supports":"no pause during a free trial"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["everand.com itself couldn't be checked, so all facts come from the Everand pages of the Scribd Help Center","Data export is not documented","How Everand charges are labelled on bank or card statements is not stated on the help pages checked"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Added the Venmo route: disconnecting Everand in Venmo stops charges, with no confirmation email (s24 to s28)","Summary: Apple and Google Play billing is cancelled with Apple or Google, not on everand.com","Apple: cancel a trial at least 24 hours before it ends (s29)","Pause: not available during a free trial (s30)","s21 re-copied to include that Google processes Google Play refunds","Tip about bank statements was not on the help pages: replaced with the Venmo listing (s27) and noted in unverified"]}},"delete_account":{"url":"https://support.scribd.com/hc/en-us/articles/360000894843-Deleting-your-account#h_01HBVYCPRH4GEMX24PD473BHP8","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/everand","json":"https://stackcut.io/exits/everand.json","evidence":{"packet_revision":"74afbba8c63f0c0747c5561ff10ccb26b5b8effea6e7ffe06a18d3535ab4c122","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"everand--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"everand--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"everand--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"everand--paypal--r4","channel":"paypal","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"everhour","name":"Everhour","category":"business_finance","website":"https://everhour.com","domains":["everhour.com","support.everhour.com","app.everhour.com"],"summary":"Only the team owner can cancel: open Account, then Billing, click Cancel plan, give a reason and confirm; a confirmation email follows. Access runs to the end of the billing cycle, then the account is locked. Unused time isn't refunded, and a paid account can't drop to the free plan.","routes":[{"channel":"direct_web","label":"Team plans billed by Everhour","applies_to":"Monthly or yearly Team subscriptions bought from Everhour (paid by credit or debit card)","who":"The team owner only. The owner can transfer ownership to an admin first, or ask support to do it.","method":"self_serve","start_url":"https://app.everhour.com/#/account/billing/settings","steps":[{"do":"Sign in as the team owner and open Account, then Billing","expect":null},{"do":"Click Cancel plan","expect":null},{"do":"Give the reason for cancelling and confirm","expect":null},{"do":"Check your email","expect":"A confirmation email that your subscription has been canceled"}],"confirm_by":"A confirmation email that your subscription has been canceled","effective":"At the end of the current billing cycle, which you've paid for. Cancelling then suspends access to the account and locks further actions until you subscribe again.","notice":"Cancel before your next billing period, as listed on your billing page; plans renew automatically each month or year.","refund":"No refunds for partial use or the time left in your subscription. The exception is a charge caused by a system error, if you contact Everhour within 24 hours.","fees":null,"source_ids":["e1","e23","c2","e15","e16","e25","e5","e21","e3","e4","e22","e2","e10","e31","e17","e18","e8","e9","e24","e11","e19","e20","e29","e34"]},{"channel":"sales_contract","label":"Custom plans","applies_to":"Custom plans for larger organizations (minimum 50 seats), quoted by Everhour rather than listed","who":"The account owner, with Everhour","method":"contact_sales","start_url":null,"steps":[{"do":"Contact Everhour (the Custom plan section of the pricing page has a Contact Us button) and ask how your Custom plan's term ends","expect":null}],"confirm_by":"Not described on Everhour's public pages","effective":"Not described on Everhour's public pages","notice":null,"refund":null,"fees":null,"source_ids":["e14","e30"]}],"pay_less":[{"type":"annual_billing","what":"Yearly billing saves 15% over monthly, but it's charged upfront and unused months aren't refunded. Switching from yearly to monthly in Billing (Change Plan) credits the unused yearly amount to later invoices.","evidence":"documented","source_ids":["e13","e28","c3","c4","c5","c6","e19"]}],"export":[{"data":"Team data, as JSON files you can use for transfers, backups or analysis","how":"Open Team Settings and click the Download JSON link; keep the window open until the export finishes.","format":"JSON","limits":"Do it before the billing cycle ends: after that, cancelling locks the account.","source_ids":["e7","e22"]}],"after_cancel":{"access_until":"The end of the current billing cycle. After that the account is suspended and further actions are locked until you subscribe again.","data_kept":"The help center says data stays on Everhour's servers and is never removed, and access returns if you subscribe again. The Terms reserve the right to retain or delete data after cancellation.","you_lose":["Access to the account and all further actions once the billing cycle ends","The free plan: Everhour says you can't downgrade to Free once you've bought a paid plan"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The cancel flow asks you to specify the reason for the cancellation and confirm the action before it finishes","tips":["Only the team owner sees the Billing page. If the owner isn't available, ownership can be transferred to an admin, or support can do it.","The Terms say you can't cancel by email or phone: use the Cancel plan button on the Billing page.","Cancelling doesn't move the team to the free plan: Everhour says a paid account can't be downgraded to Free, so the account is suspended.","Export team data (Team Settings, Download JSON) before the billing cycle ends.","Removing a user doesn't automatically remove the seat, and Team plans charge for at least 5 seats."]},"sources":[{"id":"e1","url":"https://support.everhour.com/article/391-canceling-the-subscription","title":"Editing and canceling the subscription","publisher":"vendor","quote":"Only the team owner has access to the Billing page and can edit subscription.","supports":"who can cancel"},{"id":"e2","url":"https://support.everhour.com/article/391-canceling-the-subscription","title":"Editing and canceling the subscription","publisher":"vendor","quote":"automatically renews at the end of the billing period","supports":"auto-renewal, and that cancelling stops it"},{"id":"e3","url":"https://support.everhour.com/article/391-canceling-the-subscription","title":"Editing and canceling the subscription","publisher":"vendor","quote":"receive a confirmation email","supports":"how to confirm the cancellation"},{"id":"e4","url":"https://support.everhour.com/article/391-canceling-the-subscription","title":"Editing and canceling the subscription","publisher":"vendor","quote":"until the end of the current billing cycle","supports":"when access ends"},{"id":"e5","url":"https://support.everhour.com/article/391-canceling-the-subscription","title":"Editing and canceling the subscription","publisher":"vendor","quote":"specify the reason for the cancelation and confirm the action","supports":"the reason prompt before the final confirm"},{"id":"e6","url":"https://support.everhour.com/article/391-canceling-the-subscription","title":"Editing and canceling the subscription","publisher":"vendor","quote":"all data will be safely stored on our servers, we will never remove it.","supports":"what happens to data after cancelling"},{"id":"e7","url":"https://support.everhour.com/article/391-canceling-the-subscription","title":"Editing and canceling the subscription","publisher":"vendor","quote":"Go to the Team Settings page and click 'Download JSON' link.","supports":"the export route"},{"id":"e8","url":"https://support.everhour.com/article/391-canceling-the-subscription","title":"Editing and canceling the subscription","publisher":"vendor","quote":"Everhour has a no refund policy.","supports":"the general refund position"},{"id":"e9","url":"https://support.everhour.com/article/391-canceling-the-subscription","title":"Editing and canceling the subscription","publisher":"vendor","quote":"Unless you were charged due to a system error","supports":"the one refund exception"},{"id":"e10","url":"https://everhour.com/pricing","title":"Everhour pricing","publisher":"vendor","quote":"cancel before your next billing period","supports":"the notice to cancel before renewal"},{"id":"e11","url":"https://everhour.com/pricing","title":"Everhour pricing","publisher":"vendor","quote":"Unfortunately, we can't refund partial use or the remaining time in your subscription.","supports":"no refund for unused time"},{"id":"e12","url":"https://everhour.com/pricing","title":"Everhour pricing","publisher":"vendor","quote":"Our free plan offers basic time tracking features but does not include integrations","supports":"the free plan's limits"},{"id":"e13","url":"https://everhour.com/pricing","title":"Everhour pricing","publisher":"vendor","quote":"Save 15%","supports":"the yearly discount"},{"id":"e14","url":"https://everhour.com/pricing","title":"Everhour pricing","publisher":"vendor","quote":"Contact Us","supports":"custom plans are priced on request, through a Get in touch button"},{"id":"e15","url":"https://everhour.com/terms","title":"Everhour terms of service","publisher":"vendor","quote":"You may cancel your account at any time by clicking on the \"Account\" > \"Billing\" link in the Service's navigation menu","supports":"the cancel route in the terms"},{"id":"e16","url":"https://everhour.com/terms","title":"Everhour terms of service","publisher":"vendor","quote":"You cannot cancel your account via email or phone.","supports":"cancelling by email or phone isn't allowed"},{"id":"e17","url":"https://everhour.com/terms","title":"Everhour terms of service","publisher":"vendor","quote":"Your account will automatically renew each year unless you change your subscription.","supports":"yearly auto-renewal"},{"id":"e18","url":"https://everhour.com/terms","title":"Everhour terms of service","publisher":"vendor","quote":"Your account will automatically renew each month unless you change your subscription.","supports":"monthly auto-renewal"},{"id":"e19","url":"https://everhour.com/terms","title":"Everhour terms of service","publisher":"vendor","quote":"No refunds for partial use or the amount of time left in your subscription are offered unless otherwise explicitly agreed.","supports":"the yearly plan's refund terms"},{"id":"e20","url":"https://everhour.com/terms","title":"Everhour terms of service","publisher":"vendor","quote":"Services are billed in advance on a monthly basis and are non-refundable.","supports":"the monthly plan is non-refundable"},{"id":"e21","url":"https://support.everhour.com/article/391-canceling-the-subscription","title":"Editing and canceling the subscription","publisher":"vendor","quote":"receive a confirmation email that your subscription has been canceled","supports":"the confirmation email"},{"id":"e22","url":"https://support.everhour.com/article/391-canceling-the-subscription","title":"Editing and canceling the subscription","publisher":"vendor","quote":"Cancelation suspends the account access and locks any further actions. You can resume it only by subscribing back.","supports":"what cancelling does"},{"id":"e23","url":"https://support.everhour.com/article/391-canceling-the-subscription","title":"Editing and canceling the subscription","publisher":"vendor","quote":"Transfer Ownership","supports":"the owner can transfer ownership"},{"id":"e24","url":"https://support.everhour.com/article/391-canceling-the-subscription","title":"Editing and canceling the subscription","publisher":"vendor","quote":"within 24 hours","supports":"the window to report a system-error charge"},{"id":"e25","url":"https://support.everhour.com/article/391-canceling-the-subscription","title":"Editing and canceling the subscription","publisher":"vendor","quote":"Cancel plan","supports":"the cancel button"},{"id":"c1","url":"https://support.everhour.com/article/384-changing-a-plan-in-everhour","title":"Changing a plan in Everhour","publisher":"vendor","quote":"it is impossible to downgrade to Free plan once you buy a paid plan!","supports":"no downgrade to Free after paying"},{"id":"c2","url":"https://support.everhour.com/article/384-changing-a-plan-in-everhour","title":"Changing a plan in Everhour","publisher":"vendor","quote":"Your team owner can transfer the ownership to any admin on your team.","supports":"ownership can move to an admin"},{"id":"c3","url":"https://support.everhour.com/article/384-changing-a-plan-in-everhour","title":"Changing a plan in Everhour","publisher":"vendor","quote":"To change your Everhour subscription plan, navigate to the Billing page and hit the 'Change Plan' button.","supports":"how to switch monthly and yearly"},{"id":"c4","url":"https://support.everhour.com/article/384-changing-a-plan-in-everhour","title":"Changing a plan in Everhour","publisher":"vendor","quote":"the unused amount on the Yearly plan","supports":"switching to monthly credits the unused yearly amount"},{"id":"c5","url":"https://support.everhour.com/article/384-changing-a-plan-in-everhour","title":"Changing a plan in Everhour","publisher":"vendor","quote":"The system will use the credit to all subsequent invoices until it is over.","supports":"the credit applies to later invoices"},{"id":"c6","url":"https://support.everhour.com/article/384-changing-a-plan-in-everhour","title":"Changing a plan in Everhour","publisher":"vendor","quote":"we immediately charge you for the year upfront starting from today.","supports":"switching to yearly charges the year upfront"},{"id":"e26","url":"https://everhour.com/pricing","title":"Everhour pricing","publisher":"vendor","quote":"Even if you have 2 or 3 users, you'll be charged for a minimum of 5 seats.","supports":"the 5-seat minimum on Team"},{"id":"e27","url":"https://everhour.com/pricing","title":"Everhour pricing","publisher":"vendor","quote":"removing a user doesn't automatically remove the seat.","supports":"removing a user keeps the seat"},{"id":"e28","url":"https://everhour.com/pricing","title":"Everhour pricing","publisher":"vendor","quote":"Opting for annual payment saves you 15%.","supports":"the yearly saving"},{"id":"e29","url":"https://everhour.com/pricing","title":"Everhour pricing","publisher":"vendor","quote":"Currently, we only accept credit or debit card payments.","supports":"card is the only payment method"},{"id":"e30","url":"https://everhour.com/pricing","title":"Everhour pricing","publisher":"vendor","quote":"Minimum 50 Seats","supports":"Custom plans start at 50 seats"},{"id":"e31","url":"https://everhour.com/pricing","title":"Everhour pricing","publisher":"vendor","quote":"before your next billing period (as listed on your billing page)","supports":"the billing page shows the next billing date"},{"id":"e32","url":"https://everhour.com/terms","title":"Everhour terms of service","publisher":"vendor","quote":"In the event of cancellation or termination we retain the right to retain or delete data","supports":"the Terms allow deleting data after cancelling"},{"id":"e33","url":"https://everhour.com/terms","title":"Everhour terms of service","publisher":"vendor","quote":"There will be no refunds or credits for partial months, for account upgrades or downgrades","supports":"no refunds for partial months"},{"id":"e34","url":"https://everhour.com/terms","title":"Everhour terms of service","publisher":"vendor","quote":"You alone are responsible for the proper cancellation of your account.","supports":"you are responsible for cancelling"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Everhour's terms name Software by Demand, Inc. as the authorized reseller of the software, but don't say whether it bills customers.","Notice periods and cancellation terms for Custom plans aren't on Everhour's public pages.","How long data is kept after cancelling: the help center says it's never removed, while the Terms reserve the right to delete it."],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Removed the free plan as a way to pay less: Everhour's plan-change article says a paid account can't be downgraded to Free","Who: the owner can transfer ownership to an admin, or ask support","Refund exception: a system-error charge must be reported within 24 hours","Data kept: added that the Terms reserve the right to delete data, against the help center's promise to keep it","Added switching yearly to monthly with credit for the unused amount, the 5-seat minimum, and that only cards are accepted (no app-store or PayPal billing)","Rewrote the Custom plan route: Everhour publishes no cancel terms for it"]}},"page":"https://stackcut.io/cancel/everhour","json":"https://stackcut.io/exits/everhour.json","evidence":{"packet_revision":"93a532b223d763465deafca5760d1d6438070b07cbc20b0ba843980d2723a57e","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"everhour--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"everhour--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"evernote","name":"Evernote","category":"productivity","website":"https://evernote.com","domains":["evernote.com"],"summary":"On Evernote Web: Account Settings, Billing, Manage next to Your plan, Cancel plan (or in Apple, Google Play or PayPal if they bill you). It runs to the cycle's end, then reverts to Free; notes are kept. Direct payments: refund if asked within 20 days (monthly) or 60 days (annual).","routes":[{"channel":"direct_web","applies_to":"Starter, Advanced, Personal and Professional plans paid to Evernote by credit card, PayPal or SEPA","who":"The account holder, signed in on Evernote Web","method":"self_serve","start_url":"https://accounts.evernote.com/settings/account/billing","steps":[{"do":"Log in to Account Settings on Evernote Web and select Billing in the left-hand menu","expect":"Your plan"},{"do":"Next to Your plan, select Manage, then Cancel plan at the bottom of the page","expect":"Cancel and lose all benefits"},{"do":"Scroll down and click Cancel and lose all benefits (with more than one device connected, disconnect all but one, then click Disconnect and cancel plan)","expect":null},{"do":"If there is no Manage plan page: at the bottom of the Billing page select Cancel subscription, click Continue to cancel, give a reason, then click Cancel subscription","expect":null},{"do":"On an older subscription system where neither flow applies: in Account Settings, select Manage subscription on the Billing page, then select Evernote Free","expect":null}],"confirm_by":"An email confirmation; the Billing History section shows a Restore button (not for discontinued plans)","effective":"The subscription stays active until the end of the current billing cycle, then the account reverts to Evernote Free","notice":null,"refund":"Refund if requested within 20 days of a monthly payment or 60 days of an annual payment","fees":null,"source_ids":["e1","e4","e5","e7","e8","e9","e14","e15","s34"]},{"channel":"apple_app_store","applies_to":"Evernote subscriptions bought through Apple (iPhone, iPad or Mac)","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then Evernote","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription","expect":null}],"confirm_by":"Evernote shows an expiration message and no Cancel button in Subscriptions","effective":"The account reverts to Evernote Free at the end of the billing cycle","notice":null,"refund":"Evernote may be unable to refund payments made through third-party app stores such as Apple","fees":null,"source_ids":["e10","e9","e16","a1","a2"]},{"channel":"google_play","applies_to":"Evernote subscriptions bought through Google Play","who":"The Google Account that bought the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to your subscriptions in Google Play","expect":"Evernote"},{"do":"Click Manage next to Evernote, then Cancel subscription","expect":null}],"confirm_by":"The subscription in Google Play is no longer set to renew","effective":"You keep access for the time you have already paid for","notice":null,"refund":null,"fees":null,"source_ids":["e11","g1","g3"]},{"channel":"paypal","applies_to":"Evernote plans billed through PayPal: legacy Plus or Premium, or any plan you can't cancel in Evernote Account Settings","who":"The PayPal account holder","method":"platform_settings","start_url":"https://www.paypal.com/myaccount/autopay/","steps":[{"do":"On the PayPal website, go to Settings, click Payments, then select Subscriptions and saved businesses (or Automatic Payments)","expect":null},{"do":"Select Evernote and cancel the automatic payment (or cancel from your Evernote Plan page instead)","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["e12","s35","s36"]},{"channel":"sales_contract","applies_to":"Evernote Enterprise (formerly Teams or Business) subscriptions","who":"The team's account administrator","method":"self_serve","start_url":"https://accounts.evernote.com/settings/billing/subscription","steps":[{"do":"Export any team content you want to keep before the end of the last billing period (an account admin can export all team notebooks from the admin console)","expect":null},{"do":"In the admin console, go to Billing, then the Your Subscription section","expect":"Cancel Subscription"},{"do":"Click Cancel Subscription at the bottom right","expect":null}],"confirm_by":null,"effective":"Team content stays available until the end of the current billing period; then all users are removed and the Enterprise account is deactivated (Teams accounts created before September 15, 2017 revert to Evernote Free)","notice":null,"refund":"Refund if requested within 20 days of a monthly payment or 60 days of an annual payment","fees":null,"source_ids":["e23","e24","e29","e30","e32","s37","s38","s39","s40","s41"]}],"pay_less":[{"type":"downgrade","what":"Switch from Advanced to Starter at the next renewal (Account Settings, Manage plan, Switch to Starter); on Professional or Personal, cancel and resubscribe to Starter when the plan expires","evidence":"documented","source_ids":["e21","s43"]},{"type":"free_plan","what":"Evernote Free keeps all notes but allows one device at a time, and no new notes above 50 notes or one notebook","evidence":"documented","source_ids":["e18","e19"]}],"export":[{"data":"Notes and notebooks (with attachments)","how":"In the Evernote desktop app for Mac or Windows, select notes or notebooks, right-click and choose Export..., pick a format and click Export","format":"ENEX (Evernote XML) or HTML (single-page or multi-page)","limits":"Desktop app only (not Evernote Web); up to 100 notes at a time, or entire notebooks; free users can export too","source_ids":["e25","e26","e33","s42"]}],"after_cancel":{"access_until":"The end of the current billing cycle","data_kept":"All notes and notebooks stay in the account on the Free plan, where you can view, edit, export and delete them","you_lose":["Creating new notes if the account has more than 50 notes or more than one notebook","Using Evernote on more than one device at a time","Premium features such as multiple device sync and multiple connected calendars"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The fallback Billing-page flow asks for a reason before the final Cancel subscription","tips":["With more than one device connected, you must disconnect all but one before cancelling","A Restore button in Billing History means the plan won't renew (not shown for discontinued plans)","Direct payments can be refunded if you ask within 20 days (monthly) or 60 days (annual)","Export notes from the desktop app before an Enterprise account is deactivated"]},"sources":[{"id":"e1","url":"https://help.evernote.com/hc/en-us/articles/115005949208-How-to-cancel-your-Evernote-subscription","title":"How to cancel your Evernote subscription","publisher":"vendor","quote":"Next to Your plan, select Manage. At the bottom of the page, select Cancel plan. Scroll to the bottom of the page and click Cancel and lose all benefits.","supports":"the web steps"},{"id":"e4","url":"https://help.evernote.com/hc/en-us/articles/115005949208-How-to-cancel-your-Evernote-subscription","title":"How to cancel your Evernote subscription","publisher":"vendor","quote":"If you have more than one device connected, you need to disconnect all devices except for one, then click Disconnect and cancel plan.","supports":"the device step"},{"id":"e5","url":"https://help.evernote.com/hc/en-us/articles/115005949208-How-to-cancel-your-Evernote-subscription","title":"How to cancel your Evernote subscription","publisher":"vendor","quote":"At the bottom of the Billing page, select Cancel subscription. Scroll to the bottom of the page and click Continue to cancel. Provide a reason for canceling the subscription.","supports":"the fallback flow and its reason step"},{"id":"e7","url":"https://help.evernote.com/hc/en-us/articles/115005949208-How-to-cancel-your-Evernote-subscription","title":"How to cancel your Evernote subscription","publisher":"vendor","quote":"Upon successful cancellation, you'll receive an email confirmation.","supports":"how to confirm it worked"},{"id":"e8","url":"https://help.evernote.com/hc/en-us/articles/115005949208-How-to-cancel-your-Evernote-subscription","title":"How to cancel your Evernote subscription","publisher":"vendor","quote":"if you see the Restore button, that indicates that your subscription has been successfully canceled and won't renew.","supports":"the Restore button check"},{"id":"e9","url":"https://help.evernote.com/hc/en-us/articles/115005949208-How-to-cancel-your-Evernote-subscription","title":"How to cancel your Evernote subscription","publisher":"vendor","quote":"your subscription will remain active until the end of your current billing cycle. After that, your subscription will be canceled, and your account will automatically revert to Evernote Free.","supports":"when access ends"},{"id":"e10","url":"https://help.evernote.com/hc/en-us/articles/115005949208-How-to-cancel-your-Evernote-subscription","title":"How to cancel your Evernote subscription","publisher":"vendor","quote":"If you subscribed through Apple, you can cancel your subscription within the Apple platform.","supports":"the Apple route"},{"id":"e11","url":"https://help.evernote.com/hc/en-us/articles/115005949208-How-to-cancel-your-Evernote-subscription","title":"How to cancel your Evernote subscription","publisher":"vendor","quote":"If you subscribed through Google Play, you can cancel your subscription within the Google Play platform.","supports":"the Google Play route"},{"id":"e12","url":"https://help.evernote.com/hc/en-us/articles/115005949208-How-to-cancel-your-Evernote-subscription","title":"How to cancel your Evernote subscription","publisher":"vendor","quote":"If you're on a legacy Plus or Premium subscription billed through PayPal, you can directly cancel the automatic recurring payment via PayPal, or from your Plan page.","supports":"the PayPal route for legacy plans"},{"id":"e14","url":"https://help.evernote.com/hc/en-us/articles/115010561808-Evernote-Refund-Policy","title":"Evernote Refund Policy","publisher":"vendor","quote":"For any monthly Individual Paid Service subscription fee, Evernote will process a refund if the request is received within twenty days of the date of the payment.","supports":"the monthly refund window"},{"id":"e15","url":"https://help.evernote.com/hc/en-us/articles/115010561808-Evernote-Refund-Policy","title":"Evernote Refund Policy","publisher":"vendor","quote":"For any annual Individual Paid Service subscription fee, Evernote will process a refund if the request is received within sixty days of the date of the payment.","supports":"the annual refund window"},{"id":"e16","url":"https://help.evernote.com/hc/en-us/articles/115010561808-Evernote-Refund-Policy","title":"Evernote Refund Policy","publisher":"vendor","quote":"Evernote may be unable to process refunds for payments made through third-party app stores such as Apple.","supports":"app store refunds"},{"id":"e18","url":"https://help.evernote.com/hc/en-us/articles/33872737333907-Will-I-lose-my-notes-if-I-cancel-my-subscription-and-my-account-is-downgraded-to-Free","title":"Will I lose my notes if I cancel my subscription and my account is downgraded to Free?","publisher":"vendor","quote":"Once on the Free plan, you won't be able to create new notes if your account has more than 50 notes or more than one notebook.","supports":"Free plan limits"},{"id":"e19","url":"https://help.evernote.com/hc/en-us/articles/33872737333907-Will-I-lose-my-notes-if-I-cancel-my-subscription-and-my-account-is-downgraded-to-Free","title":"Will I lose my notes if I cancel my subscription and my account is downgraded to Free?","publisher":"vendor","quote":"However, with the Free plan, you'll be limited to accessing Evernote on one device at a time.","supports":"the one-device limit"},{"id":"e20","url":"https://help.evernote.com/hc/en-us/articles/33872737333907-Will-I-lose-my-notes-if-I-cancel-my-subscription-and-my-account-is-downgraded-to-Free","title":"Will I lose my notes if I cancel my subscription and my account is downgraded to Free?","publisher":"vendor","quote":"You can still view, edit, export, and delete existing notes and notebooks when your account is downgraded to Free.","supports":"what is kept after cancelling"},{"id":"e21","url":"https://help.evernote.com/hc/en-us/articles/46706074208531-How-to-downgrade-to-Starter","title":"How to downgrade to Starter","publisher":"vendor","quote":"Click Switch to Starter to set your next renewal to the Starter level.","supports":"downgrading to Starter"},{"id":"e23","url":"https://help.evernote.com/hc/en-us/articles/360041812193-Cancel-your-Evernote-Enterprise-subscription","title":"Cancel your Evernote Enterprise subscription","publisher":"vendor","quote":"To cancel your Evernote Enterprise subscription, you must deactivate your team account.","supports":"the Enterprise route"},{"id":"e24","url":"https://help.evernote.com/hc/en-us/articles/360041812193-Cancel-your-Evernote-Enterprise-subscription","title":"Cancel your Evernote Enterprise subscription","publisher":"vendor","quote":"Please make sure you and your team export any content you wish to retain beforehand.","supports":"export before Enterprise deactivation"},{"id":"e25","url":"https://help.evernote.com/hc/en-us/articles/209005557-Export-Notes-and-Notebooks-as-ENEX-or-HTML","title":"Export Notes and Notebooks as ENEX or HTML","publisher":"vendor","quote":"You can choose to save your notes as an Evernote XML file (.enex) or as HTML files (.html).","supports":"export formats"},{"id":"e26","url":"https://help.evernote.com/hc/en-us/articles/209005557-Export-Notes-and-Notebooks-as-ENEX-or-HTML","title":"Export Notes and Notebooks as ENEX or HTML","publisher":"vendor","quote":"Note: Exporting is only available using the Evernote desktop app. It is not possible to perform exports on Evernote Web.","supports":"export needs the desktop app"},{"id":"e28","url":"https://help.evernote.com/hc/en-us/articles/33872737333907-Will-I-lose-my-notes-if-I-cancel-my-subscription-and-my-account-is-downgraded-to-Free","title":"Will I lose my notes if I cancel my subscription and my account is downgraded to Free?","publisher":"vendor","quote":"Some premium features will no longer be available, including multiple device sync or multiple connected calendars.","supports":"what you lose"},{"id":"e29","url":"https://help.evernote.com/hc/en-us/articles/360041812193-Cancel-your-Evernote-Enterprise-subscription","title":"Cancel your Evernote Enterprise subscription","publisher":"vendor","quote":"Once your Evernote Enterprise subscription expires, the Enterprise account will be deactivated, and all users will lose access to their Enterprise accounts.","supports":"what happens when Enterprise ends"},{"id":"e30","url":"https://help.evernote.com/hc/en-us/articles/115010561808-Evernote-Refund-Policy","title":"Evernote Refund Policy","publisher":"vendor","quote":"For any monthly Evernote Enterprise subscription fee, Evernote will process a refund if the request is received within twenty days of the date of the payment.","supports":"Enterprise monthly refund window"},{"id":"e32","url":"https://help.evernote.com/hc/en-us/articles/115010561808-Evernote-Refund-Policy","title":"Evernote Refund Policy","publisher":"vendor","quote":"For any annual Evernote Enterprise subscription fee, Evernote will process a refund if the request is received within sixty days of the date of the payment.","supports":"Enterprise annual refund window"},{"id":"e33","url":"https://help.evernote.com/hc/en-us/articles/209005557-Export-Notes-and-Notebooks-as-ENEX-or-HTML","title":"Export Notes and Notebooks as ENEX or HTML","publisher":"vendor","quote":"Free users can export/download their content, there's no need for a paid subscription.","supports":"free users can export"},{"id":"a1","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"a2","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"g1","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"the Google Play steps"},{"id":"g3","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when access ends on Google Play"},{"id":"s34","url":"https://help.evernote.com/hc/en-us/articles/115005949208-How-to-cancel-your-Evernote-subscription","title":"How to cancel your Evernote subscription","publisher":"vendor","quote":"Select Manage subscription on the Billing page. Select Evernote Free (a free Evernote account).","supports":"the fallback for older subscription systems"},{"id":"s35","url":"https://help.evernote.com/hc/en-us/articles/115005949208-How-to-cancel-your-Evernote-subscription","title":"How to cancel your Evernote subscription","publisher":"vendor","quote":"If you subscribed through PayPal and are experiencing issues canceling through your Evernote Account Settings, you can also cancel your subscription within the PayPal platform.","supports":"the PayPal route for any PayPal-billed plan"},{"id":"s36","url":"https://www.paypal.com/us/cshelp/article/what-is-an-automatic-payment-and-how-do-i-update-or-cancel-one-help240","title":"What is an automatic payment and how do I update or cancel one?","publisher":"platform","quote":"Go to Settings. Click Payments. Select Subscriptions and saved businesses or Automatic Payments. Select the merchant. On this page, you can cancel the automatic payment","supports":"the PayPal steps"},{"id":"s37","url":"https://help.evernote.com/hc/en-us/articles/209005787-Deactivate-and-reactivate-an-Evernote-Enterprise-account","title":"Deactivate and reactivate an Evernote Enterprise account","publisher":"vendor","quote":"To deactivate your Evernote Teams account, do the following: Go to the Your Subscription section in the admin console, under Billing","supports":"the Enterprise admin-console path"},{"id":"s38","url":"https://help.evernote.com/hc/en-us/articles/209005787-Deactivate-and-reactivate-an-Evernote-Enterprise-account","title":"Deactivate and reactivate an Evernote Enterprise account","publisher":"vendor","quote":"On the bottom right, click Cancel Subscription","supports":"the Enterprise cancel button"},{"id":"s39","url":"https://help.evernote.com/hc/en-us/articles/209005787-Deactivate-and-reactivate-an-Evernote-Enterprise-account","title":"Deactivate and reactivate an Evernote Enterprise account","publisher":"vendor","quote":"Once you've deactivated your Evernote Teams account, you will still have access to the team content until the end of the current billing period.","supports":"when Enterprise access ends"},{"id":"s40","url":"https://help.evernote.com/hc/en-us/articles/209005787-Deactivate-and-reactivate-an-Evernote-Enterprise-account","title":"Deactivate and reactivate an Evernote Enterprise account","publisher":"vendor","quote":"As an account admin, you can export all team notebooks from the admin console, even those that haven't been shared.","supports":"admin export before deactivating"},{"id":"s41","url":"https://help.evernote.com/hc/en-us/articles/209005787-Deactivate-and-reactivate-an-Evernote-Enterprise-account","title":"Deactivate and reactivate an Evernote Enterprise account","publisher":"vendor","quote":"Evernote Teams accounts created before September 15, 2017 will be reverted to Evernote Free.","supports":"older Teams accounts revert to Free"},{"id":"s42","url":"https://help.evernote.com/hc/en-us/articles/209005557-Export-Notes-and-Notebooks-as-ENEX-or-HTML","title":"Export Notes and Notebooks as ENEX or HTML","publisher":"vendor","quote":"Evernote currently supports exporting up to 100 notes at a time, or entire notebooks.","supports":"the export batch limit"},{"id":"s43","url":"https://help.evernote.com/hc/en-us/articles/46706074208531-How-to-downgrade-to-Starter","title":"How to downgrade to Starter","publisher":"vendor","quote":"If your current plan is Professional or Personal, you'll need to cancel your subscription and then resubscribe to the Starter plan once your current subscription expires.","supports":"downgrading from Professional or Personal"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Whether the Enterprise refund window applies to all contract types is governed by each customer's agreement"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Web route: added the third documented flow for older subscription systems (Manage subscription, then Evernote Free)","PayPal route: covers any PayPal-billed plan that can't be cancelled in Account Settings; added PayPal's own menu path","Enterprise route: added the admin-console steps (Billing, Your Subscription, Cancel Subscription) and access to the end of the billing period","Export: up to 100 notes at a time, or entire notebooks","Downgrade: Professional or Personal plans must cancel and resubscribe to Starter","Summary: the 20/60-day refund windows are for direct payments"]}},"delete_account":{"url":"https://help.evernote.com/hc/en-us/articles/360056549574-Permanently-close-your-Evernote-account","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/evernote","json":"https://stackcut.io/exits/evernote.json","localized":[{"language":"ja","market":"JP","title":"Evernoteの解約方法","page":"https://stackcut.io/ja/cancel/evernote","checked_on":"2026-10-05"}],"evidence":{"packet_revision":"08179a503d049eae17f53b06c206bd1c042cace02324ad7fd73e527e05c80d61","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"evernote--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"evernote--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"evernote--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"evernote--paypal--r4","channel":"paypal","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"evernote--sales-contract--r5","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"expensify","name":"Expensify","category":"business_finance","website":"https://www.expensify.com","domains":["expensify.com"],"summary":"The Workspace owner stops billing by deleting each workspace they own (Workspaces, three-dot menu, Delete workspace). Gotcha: an Annual subscription is a 12-month commitment; Cancel subscription only requests early release and moves you to Pay-per-use, which keeps billing active members until the workspace is deleted.","routes":[{"channel":"direct_web","label":"Pay-per-use: delete the workspace","applies_to":"Collect and Control workspaces billed Pay-per-use (and Annual workspaces once the term has ended or cancellation is approved). One subscription covers every workspace the owner owns","who":"The Workspace owner (the billing owner)","method":"self_serve","start_url":null,"steps":[{"do":"In the navigation tabs (left on web, bottom on mobile), select Workspaces","expect":null},{"do":"Select the three dots next to the workspace and choose Delete workspace (or open the workspace, select More, then Delete)","expect":null},{"do":"Click Delete to confirm, then repeat for every other workspace you own","expect":null},{"do":"In Expensify Classic instead: go to Settings > Workspaces, click the cog icon next to the workspace name and select Delete","expect":null}],"confirm_by":"The workspace's rooms are archived: history stays viewable but no new messages can be sent","effective":"Immediately and permanently. Future charges stop, but Expensify bills monthly in arrears, so you're still billed for activity already incurred during the current calendar month","notice":null,"refund":"Fees are nonrefundable, with no refunds or credits for partially-used periods","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s50","s54"]},{"channel":"direct_web","label":"Annual subscription","applies_to":"Control workspaces (and legacy Collect workspaces) on an Annual subscription: a 12-month commitment billed monthly","who":"The Workspace owner only (Workspace Admins can't change subscription settings)","method":"self_serve","start_url":null,"steps":[{"do":"To stop the renewal: go to Account > Subscription and choose Subscription settings","expect":"Subscription size, Auto-renew and Auto-increase annual seats"},{"do":"Disable Auto-renew and confirm your choice; also disable Auto-increase annual seats so the term isn't extended","expect":null},{"do":"To ask to end the commitment early: in Account > Subscription select Cancel subscription","expect":null},{"do":"Choose the main reason you're canceling, add the requested details, review the acknowledgment that approval isn't guaranteed, then select Submit","expect":"Subscription canceled (approved automatically) or Request submitted (reviewed, with a reply in your Concierge chat)"},{"do":"Once the workspace is on Pay-per-use, delete it to stop all charges (see the route above)","expect":null}],"confirm_by":"A Subscription canceled confirmation; Request submitted means Expensify will follow up through Concierge","effective":"With Auto-renew off, the Annual subscription stays active until the renewal date shown, then the workspace continues on Pay-per-use. After an approved cancellation the workspace continues on Pay-per-use, billed month to month, until you delete it","notice":"Turn off Auto-renew (or tell Expensify by email at concierge@expensify.com) before the term ends; otherwise it renews for another 12 months","refund":"No refund is described for an approved early cancellation in New Expensify: the workspace just moves to Pay-per-use. In Expensify Classic, Request a Refund (for owners of a Collect or Control Group workspace who've been billed only once and have no outstanding balance) deletes the workspace and adds a refund line item to Billing History. Otherwise fees are nonrefundable","fees":"If the request isn't approved, you keep paying for the rest of the Annual term; you're also responsible for fees accrued up to the date of cancellation","source_ids":["s12","s13","s14","s15","s16","s17","s18","s19","s20","s21","s22","s23","s24","s25","s26","s27","s28","s55"]},{"channel":"sales_contract","label":"Invoiced subscriptions","applies_to":"Subscriptions paid by invoice, and customers with a Statement of Work","who":"The customer, through the Account Manager or Concierge","method":"contact_sales","start_url":null,"steps":[{"do":"Contact your Account Manager or Concierge to change or end the subscription (an invoiced subscription can't be downgraded from the app)","expect":null},{"do":"To stop an auto-renewing package, notify Expensify by email at concierge@expensify.com before the end of the term","expect":null}],"confirm_by":null,"effective":null,"notice":"Notify Expensify by email (concierge@expensify.com) before the end of the term. A Statement of Work renews for another year unless either party gives notice at least 90 days before the end of the SOW Term, and the SOW's own termination terms apply","refund":"Fees are nonrefundable, with no refunds or credits for partially-used periods","fees":null,"source_ids":["s29","s22","s30","s10","s56","s58","s59"]}],"pay_less":[{"type":"downgrade","what":"On Pay-per-use, switch a Control workspace to Collect ($5 per unique member a month instead of $36 per active member): Workspaces > [workspace] > Overview > Plan type. The new rate applies from the next monthly bill; a Control workspace on an Annual subscription can't downgrade until the term ends","evidence":"documented","source_ids":["s31","s32","s33","s34","s35"]},{"type":"free_plan","what":"A free Submit workspace lets an employee scan receipts, code expenses and submit them to an approver, without premium features (approvals, payments, cards, accounting integrations). A paid workspace can't be moved back to Submit","evidence":"documented","source_ids":["s36","s37","s38"]},{"type":"annual_billing","what":"Control on an Annual subscription costs $18 per member in the subscription size a month (plus $36 per active member above it), against $36 per active member on Pay-per-use. It is a 12-month commitment","evidence":"documented","source_ids":["s39","s34"]},{"type":"discount_program","what":"Control workspaces on an Annual subscription can get up to 50% off based on Expensify Card usage","evidence":"documented","source_ids":["s40"]}],"export":[{"data":"Expenses and reports","how":"Go to Spend > Reports, tick the items (or the top checkbox for all), click Selected, choose Export, then Basic Export, All Data – Expense Level Export, All Data – Report Level Export, Current view or a custom template","format":"CSV","limits":null,"source_ids":["s41","s42","s43"]},{"data":"Full reports with receipts and notes","how":"Tick the reports in Spend > Reports, click Selected, then Download reports","format":"PDF","limits":"PDF export is only available for full reports, not individual expenses","source_ids":["s44","s45"]},{"data":"Receipts","how":"Tick the reports in Spend > Reports, click Selected, then Download receipts","format":"ZIP file","limits":null,"source_ids":["s46"]}],"after_cancel":{"access_until":"Cancelling an Annual subscription doesn't interrupt access: the workspace continues on Pay-per-use. Deleting a workspace takes effect at once and can't be undone","data_kept":"Submitted expenses and reports stay available to workspace admins, auditors and the original submitter after a workspace is deleted. Expensify says it deletes personal data as soon as practicable after you stop using the service, except what it must keep for legal obligations, disputes and enforcing its agreements","you_lose":["The workspace and its settings (a deleted workspace can't be recovered)","New messages in workspace rooms (they are archived; history stays viewable)","Unsubmitted expenses, if you also close your personal account"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"Cancel subscription asks for your main reason and details, then shows an acknowledgment that approval isn't guaranteed, before Submit","tips":["Cancelling an Annual subscription does not stop charges: the workspace moves to Pay-per-use and bills active members monthly until you delete it","Cancel subscription only appears after the free trial ends and once a payment card has been added or you've been billed at least once","One subscription covers every workspace the owner owns: delete each one to stop billing","A workspace on an Annual subscription can't be deleted, and its owner can't close their account, until the term ends","Increasing the subscription size, manually or through Auto-increase annual seats, starts a new 12-month term","Billing is monthly in arrears: expect one more bill for the current month's activity after deleting","Only the Workspace owner can cancel, change plans or delete; another workspace admin can transfer ownership to themselves, but the remaining commitment stays","Closing your personal account is separate from cancelling, and isn't possible while you own a workspace","Statement of Work customers: the SOW renews for a year at a time unless notice is given at least 90 days before the SOW Term ends"]},"sources":[{"id":"s1","url":"https://help.expensify.com/articles/new-expensify/workspaces/Delete-a-Workspace","title":"Delete a Workspace","publisher":"vendor","quote":"Only the Workspace owner can delete a workspace they own.","supports":"who can delete a workspace"},{"id":"s2","url":"https://help.expensify.com/articles/new-expensify/workspaces/Delete-a-Workspace","title":"Delete a Workspace","publisher":"vendor","quote":"Select the three dots","supports":"the three-dot menu next to the workspace"},{"id":"s3","url":"https://help.expensify.com/articles/new-expensify/workspaces/Delete-a-Workspace","title":"Delete a Workspace","publisher":"vendor","quote":"Choose Delete workspace","supports":"the Delete workspace step"},{"id":"s4","url":"https://help.expensify.com/articles/new-expensify/workspaces/Delete-a-Workspace","title":"Delete a Workspace","publisher":"vendor","quote":"The Workspace is permanently deleted and can't be recovered","supports":"deletion is permanent"},{"id":"s5","url":"https://help.expensify.com/articles/new-expensify/workspaces/Delete-a-Workspace","title":"Delete a Workspace","publisher":"vendor","quote":"Workspace rooms are archived. Historical chats remain available to view, but no new messages can be sent.","supports":"what proves the workspace is deleted, and what you lose"},{"id":"s6","url":"https://help.expensify.com/articles/new-expensify/billing-and-subscriptions/manage-your-subscription-and-billing/manage-subscription/Cancel-an-Annual-Subscription","title":"Cancel an Annual Subscription","publisher":"vendor","quote":"Delete the workspace to stop future billing.","supports":"deleting the workspace is what stops billing"},{"id":"s7","url":"https://help.expensify.com/articles/new-expensify/billing-and-subscriptions/manage-your-subscription-and-billing/manage-subscription/Cancel-an-Annual-Subscription","title":"Cancel an Annual Subscription","publisher":"vendor","quote":"note that you'll still be billed for any activity already incurred during the current calendar month.","supports":"the final bill after deleting"},{"id":"s8","url":"https://help.expensify.com/articles/new-expensify/billing-and-subscriptions/Learn-About-Billing-Terms-and-Definitions","title":"Learn About Billing Terms and Definitions","publisher":"vendor","quote":"Expensify bills monthly in arrears","supports":"billing in arrears"},{"id":"s9","url":"https://help.expensify.com/articles/expensify-classic/expensify-billing/Change-Plan-Or-Subscription","title":"Change Plan Or Subscription (Expensify Classic)","publisher":"vendor","quote":"Click the cog icon next to your Workspace name.","supports":"the Expensify Classic delete step"},{"id":"s10","url":"https://www.expensify.com/terms","title":"Expensify Terms of Service","publisher":"vendor","quote":"All fees and charges are nonrefundable, and there are no refunds or credits for partially-used periods","supports":"the refund policy"},{"id":"s11","url":"https://help.expensify.com/articles/new-expensify/billing-and-subscriptions/manage-your-subscription-and-billing/manage-subscription/Cancel-an-Annual-Subscription","title":"Cancel an Annual Subscription","publisher":"vendor","quote":"If your workspace is already on Pay-per-use, there's no subscription to cancel. To stop billing in that case, delete the workspace instead.","supports":"Pay-per-use workspaces are stopped by deleting them"},{"id":"s12","url":"https://help.expensify.com/articles/new-expensify/billing-and-subscriptions/manage-your-subscription-and-billing/manage-subscription/Manage-Annual-Subscription-Settings","title":"Manage Annual Subscription Settings","publisher":"vendor","quote":"Only the Workspace owner can view and change Annual subscription settings.","supports":"who can turn off Auto-renew"},{"id":"s13","url":"https://help.expensify.com/articles/new-expensify/billing-and-subscriptions/manage-your-subscription-and-billing/manage-subscription/Manage-Annual-Subscription-Settings","title":"Manage Annual Subscription Settings","publisher":"vendor","quote":"Disable Auto-renew and confirm your choice.","supports":"the Auto-renew step"},{"id":"s14","url":"https://help.expensify.com/articles/new-expensify/billing-and-subscriptions/manage-your-subscription-and-billing/manage-subscription/Manage-Annual-Subscription-Settings","title":"Manage Annual Subscription Settings","publisher":"vendor","quote":"Your Annual subscription stays active until the renewal date shown on the page. After that, your workspace continues on Pay-per-use billing.","supports":"when turning off Auto-renew takes effect"},{"id":"s15","url":"https://help.expensify.com/articles/new-expensify/billing-and-subscriptions/manage-your-subscription-and-billing/manage-subscription/Manage-Annual-Subscription-Settings","title":"Manage Annual Subscription Settings","publisher":"vendor","quote":"the subscription renews for another 12 months at the end of the term","supports":"the 12-month auto-renewal"},{"id":"s16","url":"https://help.expensify.com/articles/new-expensify/billing-and-subscriptions/manage-your-subscription-and-billing/manage-subscription/Manage-Annual-Subscription-Settings","title":"Manage Annual Subscription Settings","publisher":"vendor","quote":"Any time you increase it—whether manually or through Auto-increase—you start a new 12-month subscription at that larger size.","supports":"seat increases restart the 12-month term"},{"id":"s17","url":"https://help.expensify.com/articles/new-expensify/billing-and-subscriptions/manage-your-subscription-and-billing/manage-subscription/Cancel-an-Annual-Subscription","title":"Cancel an Annual Subscription","publisher":"vendor","quote":"Most Annual subscriptions can't be canceled before the end of the 12-month commitment.","supports":"early cancellation is a request"},{"id":"s18","url":"https://help.expensify.com/articles/new-expensify/billing-and-subscriptions/manage-your-subscription-and-billing/manage-subscription/Cancel-an-Annual-Subscription","title":"Cancel an Annual Subscription","publisher":"vendor","quote":"go to Account > Subscription.","supports":"where the cancel request starts"},{"id":"s19","url":"https://help.expensify.com/articles/new-expensify/billing-and-subscriptions/manage-your-subscription-and-billing/manage-subscription/Cancel-an-Annual-Subscription","title":"Cancel an Annual Subscription","publisher":"vendor","quote":"Choose the main reason you're canceling and add the requested details.","supports":"the reason step"},{"id":"s20","url":"https://help.expensify.com/articles/new-expensify/billing-and-subscriptions/manage-your-subscription-and-billing/manage-subscription/Cancel-an-Annual-Subscription","title":"Cancel an Annual Subscription","publisher":"vendor","quote":"Review the acknowledgment that submitting the form requests cancellation and that approval is not guaranteed, then Submit.","supports":"the acknowledgment and Submit step"},{"id":"s21","url":"https://help.expensify.com/articles/new-expensify/billing-and-subscriptions/manage-your-subscription-and-billing/manage-subscription/Cancel-an-Annual-Subscription","title":"Cancel an Annual Subscription","publisher":"vendor","quote":"If your request is approved automatically, you'll see a Subscription canceled confirmation right away.","supports":"the confirmation"},{"id":"s22","url":"https://help.expensify.com/articles/new-expensify/billing-and-subscriptions/manage-your-subscription-and-billing/manage-subscription/Cancel-an-Annual-Subscription","title":"Cancel an Annual Subscription","publisher":"vendor","quote":"Any request that doesn't meet these conditions is reviewed manually and you'll see a Request submitted message instead","supports":"manual review"},{"id":"s23","url":"https://help.expensify.com/articles/new-expensify/billing-and-subscriptions/manage-your-subscription-and-billing/manage-subscription/Cancel-an-Annual-Subscription","title":"Cancel an Annual Subscription","publisher":"vendor","quote":"You've only been billed once for the Annual subscription.","supports":"the automatic-approval condition"},{"id":"s24","url":"https://help.expensify.com/articles/new-expensify/billing-and-subscriptions/manage-your-subscription-and-billing/manage-subscription/Cancel-an-Annual-Subscription","title":"Cancel an Annual Subscription","publisher":"vendor","quote":"Once the Annual subscription is canceled, your workspace continues automatically on Pay-per-use and is billed month-to-month.","supports":"what happens after an approved cancellation"},{"id":"s25","url":"https://help.expensify.com/articles/new-expensify/billing-and-subscriptions/manage-your-subscription-and-billing/manage-subscription/Cancel-an-Annual-Subscription","title":"Cancel an Annual Subscription","publisher":"vendor","quote":"Canceling does not stop future charges. As long as the workspace exists, you'll be billed for any active members each month.","supports":"cancelling the Annual subscription doesn't stop billing"},{"id":"s26","url":"https://help.expensify.com/articles/new-expensify/billing-and-subscriptions/manage-your-subscription-and-billing/manage-subscription/Cancel-an-Annual-Subscription","title":"Cancel an Annual Subscription","publisher":"vendor","quote":"If your request isn't approved, you'll continue to be billed for the remainder of your Annual subscription term.","supports":"fees if the request is refused"},{"id":"s27","url":"https://help.expensify.com/articles/expensify-classic/expensify-billing/Change-Plan-Or-Subscription","title":"Change Plan Or Subscription (Expensify Classic)","publisher":"vendor","quote":"your Workspace will be deleted, and a refund line item will appear in your Billing History.","supports":"Request a Refund in Expensify Classic"},{"id":"s28","url":"https://www.expensify.com/terms","title":"Expensify Terms of Service","publisher":"vendor","quote":"provided, that you are responsible at the time of cancellation for paying in full all subscription fees accrued up to the date of your cancellation.","supports":"fees accrued up to cancellation"},{"id":"s29","url":"https://help.expensify.com/articles/new-expensify/billing-and-subscriptions/Changing-Your-Workspace-Plan","title":"Change Your Workspace Plan","publisher":"vendor","quote":"You can't downgrade the plan on an invoiced subscription from the app. Reach out to your Account Manager or Concierge to discuss or make changes to your subscription.","supports":"the invoiced-subscription route"},{"id":"s30","url":"https://www.expensify.com/terms","title":"Expensify Terms of Service","publisher":"vendor","quote":"or you notify us by email (concierge@expensify.com) of your decision to terminate your current Expensify Service package prior to the end of the term.","supports":"notice by email before the end of the term"},{"id":"s31","url":"https://help.expensify.com/articles/new-expensify/billing-and-subscriptions/Changing-Your-Workspace-Plan","title":"Change Your Workspace Plan","publisher":"vendor","quote":"Only the Workspace owner can change a workspace's plan.","supports":"who can downgrade"},{"id":"s32","url":"https://help.expensify.com/articles/new-expensify/billing-and-subscriptions/Changing-Your-Workspace-Plan","title":"Change Your Workspace Plan","publisher":"vendor","quote":"Your new plan's rate applies to your next monthly bill. The current billing period isn't pro-rated or refunded.","supports":"when a downgrade takes effect"},{"id":"s33","url":"https://help.expensify.com/articles/new-expensify/billing-and-subscriptions/explore-plans-subscriptions-and-pricing/Understand-Expensify-Pricing","title":"Understand Expensify Pricing","publisher":"vendor","quote":"$5 per unique member/month","supports":"the Collect price"},{"id":"s34","url":"https://help.expensify.com/articles/new-expensify/billing-and-subscriptions/explore-plans-subscriptions-and-pricing/Understand-Expensify-Pricing","title":"Understand Expensify Pricing","publisher":"vendor","quote":"$36 per active member/month","supports":"the Control Pay-per-use price"},{"id":"s35","url":"https://help.expensify.com/articles/new-expensify/billing-and-subscriptions/Changing-Your-Workspace-Plan","title":"Change Your Workspace Plan","publisher":"vendor","quote":"You've committed to your active members on Control until the subscription term ends, so you can't downgrade to Collect before that date.","supports":"no downgrade during a Control Annual term"},{"id":"s36","url":"https://help.expensify.com/articles/new-expensify/billing-and-subscriptions/explore-plans-subscriptions-and-pricing/Understand-Expensify-Pricing","title":"Understand Expensify Pricing","publisher":"vendor","quote":"Expensify offers a free Submit workspace for individual employees who want to code expenses and submit them to an approver when their company hasn't adopted Expensify.","supports":"the free Submit workspace"},{"id":"s37","url":"https://help.expensify.com/articles/new-expensify/getting-started/Submit-Workspace","title":"Use a Free Submit Workspace","publisher":"vendor","quote":"Premium features are not included in a Submit workspace.","supports":"the Submit workspace's limits"},{"id":"s38","url":"https://help.expensify.com/articles/new-expensify/billing-and-subscriptions/Changing-Your-Workspace-Plan","title":"Change Your Workspace Plan","publisher":"vendor","quote":"Once upgraded, it can't be downgraded back to Submit.","supports":"paid workspaces can't return to Submit"},{"id":"s39","url":"https://help.expensify.com/articles/new-expensify/billing-and-subscriptions/explore-plans-subscriptions-and-pricing/Understand-Expensify-Pricing","title":"Understand Expensify Pricing","publisher":"vendor","quote":"$18 per member included in your subscription size/month, plus $36 per active member above your subscription size/month","supports":"the Control Annual price"},{"id":"s40","url":"https://help.expensify.com/articles/new-expensify/billing-and-subscriptions/explore-plans-subscriptions-and-pricing/Understand-Expensify-Pricing","title":"Understand Expensify Pricing","publisher":"vendor","quote":"Control Workspaces with an Annual subscription can receive up to a 50% discount on their subscription pricing based on Expensify Card usage.","supports":"the Expensify Card discount"},{"id":"s41","url":"https://help.expensify.com/articles/new-expensify/reports-and-expenses/Search-and-Download-Expenses","title":"Export Expenses and Reports","publisher":"vendor","quote":"Check the box next to the expenses or reports you want to export, or use the top checkbox to select all.","supports":"the CSV export steps"},{"id":"s42","url":"https://help.expensify.com/articles/new-expensify/reports-and-expenses/Search-and-Download-Expenses","title":"Export Expenses and Reports","publisher":"vendor","quote":"Basic Export – Simplified, essential fields (date, amount, merchant, category, receipt URL).","supports":"the Basic Export option"},{"id":"s43","url":"https://help.expensify.com/articles/new-expensify/reports-and-expenses/Search-and-Download-Expenses","title":"Export Expenses and Reports","publisher":"vendor","quote":"All Data – Expense Level Export – One row per expense with full data.","supports":"the full-data export option"},{"id":"s44","url":"https://help.expensify.com/articles/new-expensify/reports-and-expenses/Search-and-Download-Expenses","title":"Export Expenses and Reports","publisher":"vendor","quote":"Download reports","supports":"the PDF report download"},{"id":"s45","url":"https://help.expensify.com/articles/new-expensify/reports-and-expenses/Search-and-Download-Expenses","title":"Export Expenses and Reports","publisher":"vendor","quote":"PDF export is only available for full reports","supports":"the PDF limit"},{"id":"s46","url":"https://help.expensify.com/articles/new-expensify/reports-and-expenses/Search-and-Download-Expenses","title":"Export Expenses and Reports","publisher":"vendor","quote":"Download receipts","supports":"the receipt download"},{"id":"s47","url":"https://help.expensify.com/articles/new-expensify/workspaces/Delete-a-Workspace","title":"Delete a Workspace","publisher":"vendor","quote":"Submitted expenses and reports remain available to workspace admins, auditors, and the original submitter.","supports":"what is kept after deleting a workspace"},{"id":"s48","url":"https://www.expensify.com/privacy","title":"Expensify Privacy Policy","publisher":"vendor","quote":"We will delete or otherwise destroy your Personal Data as soon as practicably possible following your termination or cancellation of your use of the Expensify Service.","supports":"data deletion after cancelling"},{"id":"s49","url":"https://www.expensify.com/privacy","title":"Expensify Privacy Policy","publisher":"vendor","quote":"We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.","supports":"data kept for legal reasons"},{"id":"s50","url":"https://help.expensify.com/articles/new-expensify/workspaces/Delete-a-Workspace","title":"Delete a Workspace","publisher":"vendor","quote":"until the end of the current subscription term","supports":"Annual workspaces can't be deleted until the term ends"},{"id":"s51","url":"https://help.expensify.com/articles/new-expensify/settings/Close-Your-Expensify-Account","title":"Close Your Expensify Account","publisher":"vendor","quote":"Closing your Expensify account permanently deletes your personal account and any unsubmitted expenses.","supports":"closing the account deletes unsubmitted expenses"},{"id":"s52","url":"https://help.expensify.com/articles/new-expensify/settings/Close-Your-Expensify-Account","title":"Close Your Expensify Account","publisher":"vendor","quote":"If you own a workspace on an Annual subscription, you may not be able to close your account until the subscription term ends.","supports":"owners can't close their account mid-term"},{"id":"s53","url":"https://help.expensify.com/articles/new-expensify/settings/Close-Your-Expensify-Account","title":"Close Your Expensify Account","publisher":"vendor","quote":"You aren't the owner of a workspace.","supports":"a workspace owner can't close their account"},{"id":"s54","url":"https://help.expensify.com/articles/new-expensify/billing-and-subscriptions/explore-plans-subscriptions-and-pricing/Learn-About-Subscriptions","title":"Learn About Subscriptions","publisher":"vendor","quote":"Every Workspace owner has a single subscription","supports":"one subscription covers all of an owner's workspaces"},{"id":"s55","url":"https://help.expensify.com/articles/new-expensify/billing-and-subscriptions/manage-your-subscription-and-billing/manage-subscription/Cancel-an-Annual-Subscription","title":"Cancel an Annual Subscription","publisher":"vendor","quote":"another workspace admin can transfer ownership to themselves.","supports":"transferring ownership"},{"id":"s56","url":"https://www.expensify.com/terms","title":"Expensify Terms of Service","publisher":"vendor","quote":"If you have executed a Statement of Work, the SOW Term and termination provisions shall be as set forth in such Statement of Work.","supports":"Statements of Work set their own termination terms"},{"id":"s57","url":"https://apps.apple.com/us/app/expensify-travel-expense/id471713959","title":"Expensify - Travel & Expense (App Store)","publisher":"platform","quote":"Monthly Subscription","supports":"the iOS app lists a Monthly Subscription in-app purchase (not documented in Expensify's help)"},{"id":"s58","url":"https://www.expensify.com/terms","title":"Expensify Terms of Service","publisher":"vendor","quote":"will automatically renew for a successive one (1) year term following the end of each SOW Term","supports":"Statements of Work renew for a year at a time"},{"id":"s59","url":"https://www.expensify.com/terms","title":"Expensify Terms of Service","publisher":"vendor","quote":"unless either party notifies the other, not less than ninety (90) days prior to the end of the then current SOW Term, of its intention not to renew.","supports":"the 90-day non-renewal notice for Statements of Work"},{"id":"s60","url":"https://help.expensify.com/articles/new-expensify/billing-and-subscriptions/manage-your-subscription-and-billing/manage-subscription/Cancel-an-Annual-Subscription","title":"Cancel an Annual Subscription","publisher":"vendor","quote":"Cancel subscription appears under Account > Subscription after your free trial ends and once a payment card has been added or you've been billed at least once.","supports":"when the Cancel subscription option appears"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["The iOS App Store listing shows a Monthly Subscription in-app purchase ($4.99), but Expensify's help center doesn't document Apple or Google billing, so no app-store route is given","How long Expensify keeps a deleted workspace's data is not stated beyond the privacy policy's general retention terms","The confirmation screen after deleting a workspace is not described beyond the archived workspace rooms"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked all three routes, pay_less, export and after_cancel against Expensify's help articles, Terms and Privacy Policy; route facts confirmed","Invoiced/SOW route: added the Terms' 90-day notice before a Statement of Work auto-renews for another year","Annual route refund: New Expensify describes no refund for an approved early cancellation; only Expensify Classic's Request a Refund adds a refund line","Removed an unsupported on-screen label ('Delete [workspace name]?') from the delete steps","Added that Cancel subscription only appears after the trial ends and once a card is added or you've been billed"]}},"page":"https://stackcut.io/cancel/expensify","json":"https://stackcut.io/exits/expensify.json","evidence":{"packet_revision":"7914fa5e3f31b5d5b601c55c52bce054ceecb2ddbeb6daa76628c4245dd6a138","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"expensify--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"expensify--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"expensify--sales-contract--r3","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"experian","name":"Experian CreditWorks","category":"finance_apps","website":"https://www.experian.com","domains":["experian.com"],"summary":"Sign in to Experian's membership settings and switch the paid monthly membership to the free one, or call 1-866-617-1894. Web trials cancel free within 7 days. Bought in the iPhone app? Cancel in Apple subscriptions. Experian's help pages don't say when paid access ends or give refund rules.","routes":[{"channel":"direct_web","applies_to":"Paid monthly Experian memberships billed by Experian (the pages we read name them Experian IdentityWorks Premium and Plus)","who":"The member, signed in to Experian","method":"self_serve","start_url":"https://usa.experian.com/login/index?br=exp&refUrl=%2Fmfe%2Fmember%2Fngx-profile%2Fmembership-details","steps":[{"do":"Open Experian's Sign in to update now link and sign in","expect":"your membership settings"},{"do":"Select the free membership as the type of membership you want to change to","expect":null}],"confirm_by":null,"effective":null,"notice":"Trial memberships can be cancelled within 7 days without charge; after that monthly billing starts ($24.99 a month for IdentityWorks Premium)","refund":null,"fees":null,"source_ids":["s1","s2","s3","s6","s7"]},{"channel":"apple_app_store","applies_to":"Experian CreditWorks memberships bought in the Experian iPhone or iPad app (charged to your Apple account)","who":"The Apple Account that bought the membership","method":"platform_settings","start_url":"https://account.apple.com/account/manage/section/subscriptions","steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then Experian","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription","expect":null}],"confirm_by":"In Subscriptions there is no Cancel button, or an expiration message in red text","effective":null,"notice":"For a free trial, cancel at least 24 hours before the trial ends","refund":null,"fees":null,"source_ids":["s10","s11","s12","s13"]}],"pay_less":[{"type":"free_plan","what":"Keep a free Experian membership: your Experian credit report and FICO Score updated daily on sign-in, credit monitoring alerts and online disputes","evidence":"documented","source_ids":["s1","s4"]}],"export":[],"after_cancel":{"access_until":null,"data_kept":"Your Experian account continues as a free membership","you_lose":["Paid-plan features such as advanced alerting and up to $1 million identity theft insurance"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancelling online means switching the paid membership to the free membership","You can also change the membership by phone at 1-866-617-1894 (Monday-Friday 8am-8pm CT, Saturday-Sunday 8am-6pm CT) or through the EVA chat after signing in","Cancel a web trial within 7 days to avoid the monthly charge ($24.99 for IdentityWorks Premium)","Bought in the Experian iPhone app? Apple bills it: cancel in your Apple subscriptions, not on experian.com"]},"sources":[{"id":"s1","url":"https://www.experian.com/help/","title":"Experian Help: How to cancel my membership","publisher":"vendor","quote":"Sign in to update your membership from a paid monthly membership to a free membership with no monthly costs","supports":"cancelling online by switching to the free membership"},{"id":"s2","url":"https://www.experian.com/help/","title":"Experian Help: How to cancel my membership","publisher":"vendor","quote":"After you sign in you will be automatically redirected to your membership settings.","supports":"where the sign-in link lands"},{"id":"s3","url":"https://www.experian.com/help/","title":"Experian Help: How to cancel my membership","publisher":"vendor","quote":"Option 2: Update your membership by phone If you have questions about your membership or would like to update your membership, you may also contact us by phone.","supports":"the phone option"},{"id":"s4","url":"https://www.experian.com/help/","title":"Experian Help: How to cancel my membership","publisher":"vendor","quote":"Experian credit monitoring with alerts when key changes occur Access to Experian online disputes to review and correct inaccuracies","supports":"what the free membership keeps"},{"id":"s5","url":"https://www.experian.com/help/contact/","title":"Contact us (Experian)","publisher":"vendor","quote":"Phone: 1-866-617-1894 Monday-Friday 8am to 8pm CT Saturday-Sunday 8am to 6pm CT","supports":"membership phone line and hours"},{"id":"s6","url":"https://www.experian.com/protection/identity-theft-and-credit-protection/","title":"Identity theft and credit protection (Experian)","publisher":"vendor","quote":"You may cancel your trial membership at any time within 7 days without charge.","supports":"trial cancellation"},{"id":"s7","url":"https://www.experian.com/protection/identity-theft-and-credit-protection/","title":"Identity theft and credit protection (Experian)","publisher":"vendor","quote":"If you decide not to cancel, your membership will continue and you will be billed $24.99 each month for Experian IdentityWorks ® Premium.","supports":"the monthly price after a trial"},{"id":"s8","url":"https://www.experian.com/protection/identity-theft-and-credit-protection/","title":"Identity theft and credit protection (Experian)","publisher":"vendor","quote":"Get advanced alerting, credit monitoring and fraud resolution that includes up to $1 million ID theft insurance.","supports":"what the paid plan adds"},{"id":"s9","url":"https://www.experian.com/help/contact/","title":"Contact us (Experian)","publisher":"vendor","quote":"Experian membership Chat: EVA, your Experian Virtual Assistant, is here to help anytime.","supports":"chat support for memberships"},{"id":"s10","url":"https://apps.apple.com/us/app/experian-credit-report/id1087101090","title":"Experian on the App Store (In-App Purchases)","publisher":"platform","quote":"Experian CreditWorks℠ with Trial $9.99","supports":"the Experian iPhone app sells CreditWorks memberships as in-app purchases billed by Apple"},{"id":"s11","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"s12","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"s13","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.","supports":"trial notice on Apple"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Experian's website pages name the paid plans IdentityWorks Premium and Plus, while the App Store lists Experian CreditWorks in-app purchases; which name applies to web memberships today is unclear","When paid access ends after switching to free, and Experian's refund policy, are not on Experian's help pages","The exact buttons in the membership settings flow, any retention offers, and how Experian confirms the change are not documented","Whether paid Experian plans can be billed through Google Play is not documented (the Google Play listing doesn't mention in-app purchases)","Experian's Terms of Use Agreement (usa.experian.com/login/publicTermsAndConditionsFree) couldn't be checked, so cancellation timing and refund terms aren't confirmed","When Apple-billed access ends after cancelling is not stated on Apple's page"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["Added an Apple App Store route: the Experian iPhone app lists Experian CreditWorks in-app purchases (s10) with Apple's steps (s11-s13)","The $24.99 monthly price is only stated for IdentityWorks Premium; the notice and tip now say so","Summary now covers the Apple route","All nine original quotes re-found on Experian's pages; start_url matches the help page's Sign in to update now link","Paid access end date and refund terms are still unconfirmed (Experian's terms page couldn't be checked)"]}},"delete_account":{"url":"https://www.experian.com","difficulty":"hard","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/experian","json":"https://stackcut.io/exits/experian.json","evidence":{"packet_revision":"68fd4c8e49e6b27f3f7729490182e4fc852843f73abb062b8194c66297154d1d","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"experian--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"experian--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"expressvpn","name":"ExpressVPN","category":"security_privacy","website":"https://www.expressvpn.com","domains":["expressvpn.com"],"summary":"Cancel on the web at My subscription (Cancel subscription below Automatic renewal), or in the App Store or Google Play if you paid there; the VPN works until the cycle ends. Gotcha: you can't cancel inside the ExpressVPN app, and the 30-day refund covers first web purchases only.","routes":[{"channel":"direct_web","label":"Billed by ExpressVPN","applies_to":"Subscriptions bought on expressvpn.com with a credit card, PayPal, Apple Pay or Google Pay","who":"The account holder (log in if prompted)","method":"self_serve","start_url":"https://portal.expressvpn.com/my-subscription","steps":[{"do":"In any browser, go to My subscription and log in if prompted","expect":"Cancel subscription below Automatic renewal"},{"do":"Click Cancel subscription and follow the prompts","expect":null},{"do":"If there is no Cancel subscription option (this can happen after a failed renewal payment), remove your saved payment method to turn off automatic renewal","expect":null},{"do":"Or ask ExpressVPN Support to cancel, by live chat at www.expressvpn.com/support or by email","expect":null}],"confirm_by":null,"effective":"You won't be billed for another cycle; ExpressVPN keeps working until the last day of the current subscription cycle","notice":null,"refund":"Full refund within 30 calendar days of the first purchase (new subscribers only; ExpressVPN can refuse anyone refunded before): request it from your receipts in the Account & Billing menu, or contact Support by chat or email. Renewals and redemption-code (gift card) purchases are excluded","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s22","s23","s24"]},{"channel":"apple_app_store","applies_to":"Subscriptions bought in the ExpressVPN iPhone or iPad app through the Apple App Store","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"Open the App Store and tap your profile icon in the top right","expect":"Subscriptions"},{"do":"Tap Subscriptions, then find and tap ExpressVPN","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription and follow the prompts","expect":null}],"confirm_by":"In Subscriptions, the ExpressVPN subscription shows an expiration message in red text, or has no Cancel button","effective":"ExpressVPN keeps working until the last day of the current subscription cycle","notice":"Cancel at least 24 hours before the free trial ends or the next billing date","refund":"No ExpressVPN 30-day money-back guarantee; ask Apple for any refund (at Apple's discretion)","fees":null,"source_ids":["s7","s8","s10","s11","s12","s25"]},{"channel":"google_play","applies_to":"Subscriptions bought in the ExpressVPN Android app through Google Play","who":"The Google Account that pays for the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Open the Google Play Store and tap your profile icon in the top right","expect":"Payment & subscriptions"},{"do":"Tap Payment & subscriptions, then Subscriptions, then find and tap ExpressVPN","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription and follow the prompts","expect":null}],"confirm_by":null,"effective":"ExpressVPN keeps working until the last day of the current subscription cycle (Google: for the time already paid)","notice":"Cancel at least 24 hours before the free trial ends or the next billing date","refund":"No ExpressVPN 30-day money-back guarantee; ask Google Play for any refund (at Google's discretion)","fees":null,"source_ids":["s7","s9","s10","s11","s13","s25"]},{"channel":"direct_web","label":"ExpressVPN for Teams","applies_to":"ExpressVPN for Teams business licenses","who":"An ExpressVPN for Teams administrator","method":"self_serve","start_url":"https://teams.expressvpn.com/dashboard/","steps":[{"do":"Sign in to your ExpressVPN for Teams admin account","expect":"MANAGE/CANCEL"},{"do":"Find the license and select it under MANAGE/CANCEL, then select Cancel renewal (for several licenses, tick them under LICENSE ID, then select Manage renewal)","expect":"Turn Off Auto-Renewal"},{"do":"Select Turn Off Auto-Renewal","expect":"You have successfully turned off auto-renewal for your selected licenses below. Your license/s will expire on XX."},{"do":"If the account has five or fewer licenses, contact the ExpressVPN Support Team to cancel instead","expect":null}],"confirm_by":"A success message at the top of the Admin Account Dashboard with the licenses' expiry date","effective":"Licenses expire on the date shown in the success message","notice":null,"refund":null,"fees":null,"source_ids":["s14","s15","s16","s26"]}],"pay_less":[{"type":"downgrade","what":"Basic is cheaper than Advanced: on 2-year plans Basic is $83.72 for the first 28 months and then $99.95 a year, versus $125.72 and then $119.95 a year for Advanced (US pricing page, 2026-09-29)","evidence":"documented","source_ids":["s17","s18"]}],"export":[{"data":"ExpressKeys logins and other password-manager data","how":"In the ExpressKeys app for Android or iOS, scroll down to Password Manager Settings and tap Export Your Data, verify your vault password, tap Export Password Data, then set a password for the encrypted ZIP","format":"A CSV file inside an encrypted ZIP (Android and iOS apps)","limits":"Once unzipped, the CSV is not encrypted","source_ids":["s19","s27","s28"]}],"after_cancel":{"access_until":"The last day of the current subscription cycle","data_kept":"ExpressKeys logins stay accessible after the subscription ends, but you can't add new entries","you_lose":["VPN access after the last day of the cycle","Adding new entries in ExpressKeys"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["You can't cancel inside the ExpressVPN app; use the website or the app store that bills you","Subscriptions paid with Bitcoin or Paymentwall don't renew automatically, so there is nothing to cancel","Cancelling doesn't refund by itself; ask for the 30-day refund separately","App Store and Google Play subscribers don't get the 30-day money-back guarantee"]},"sources":[{"id":"s1","url":"https://www.expressvpn.com/support/manage-account/cancel-expressvpn-subscription/","title":"How to cancel your ExpressVPN subscription","publisher":"vendor","quote":"Important: To cancel your subscription, you need to go to the app store or the ExpressVPN website. You cannot cancel your subscription within the ExpressVPN app.","supports":"where cancelling is possible, and that the app can't do it"},{"id":"s2","url":"https://www.expressvpn.com/support/manage-account/cancel-expressvpn-subscription/","title":"How to cancel your ExpressVPN subscription","publisher":"vendor","quote":"Open any browser and go to My subscription. If prompted, log into your ExpressVPN account. Click Cancel subscription below Automatic renewal and follow the prompts.","supports":"the web cancel steps"},{"id":"s3","url":"https://www.expressvpn.com/support/manage-account/cancel-expressvpn-subscription/","title":"How to cancel your ExpressVPN subscription","publisher":"vendor","quote":"This can happen if a recent renewal payment failed. To prevent further renewal attempts, you can remove your saved payment method to turn off automatic renewal.","supports":"the fallback when Cancel subscription is missing"},{"id":"s4","url":"https://www.expressvpn.com/support/manage-account/cancel-expressvpn-subscription/","title":"How to cancel your ExpressVPN subscription","publisher":"vendor","quote":"After you have canceled, you will not be billed automatically for another subscription cycle. You can still use ExpressVPN until the last day of your current subscription cycle.","supports":"when a web cancellation takes effect"},{"id":"s5","url":"https://www.expressvpn.com/tos","title":"ExpressVPN Terms of Service","publisher":"vendor","quote":"You may cancel your Account for any reason within thirty (30) calendar days of your initial purchase and, upon request as described below, you will receive a full refund","supports":"the 30-day money-back guarantee"},{"id":"s6","url":"https://www.expressvpn.com/tos","title":"ExpressVPN Terms of Service","publisher":"vendor","quote":"The Money-Back Guarantee does not apply to renewal purchases or subscriptions purchased using redemption codes (e.g., gift cards).","supports":"refund exclusions"},{"id":"s7","url":"https://www.expressvpn.com/support/manage-account/cancel-expressvpn-subscription/","title":"How to cancel your ExpressVPN subscription","publisher":"vendor","quote":"Note: To avoid charges, cancel at least 24 hours before the end of the free trial or the next billing date.","supports":"the notice for app store subscriptions"},{"id":"s8","url":"https://www.expressvpn.com/support/manage-account/cancel-expressvpn-subscription/","title":"How to cancel your ExpressVPN subscription","publisher":"vendor","quote":"Open the App Store. Tap your profile icon in the top right. Tap Subscriptions. Find and tap ExpressVPN. Tap Cancel Subscription and follow the prompts.","supports":"the Apple App Store steps"},{"id":"s9","url":"https://www.expressvpn.com/support/manage-account/cancel-expressvpn-subscription/","title":"How to cancel your ExpressVPN subscription","publisher":"vendor","quote":"Open the Google Play Store. Tap your profile icon in the top right. Tap Payment & subscriptions. Tap Subscriptions. Find and tap ExpressVPN. Tap Cancel Subscription and follow the prompts.","supports":"the Google Play steps"},{"id":"s10","url":"https://www.expressvpn.com/support/manage-account/cancel-expressvpn-subscription/","title":"How to cancel your ExpressVPN subscription","publisher":"vendor","quote":"After you cancel, you can still use ExpressVPN until the last day of your current subscription cycle.","supports":"when an app store cancellation takes effect"},{"id":"s11","url":"https://www.expressvpn.com/tos","title":"ExpressVPN Terms of Service","publisher":"vendor","quote":"Subscribers who signed up via an in-app purchase through the Apple App Store (iTunes) or Google Play Store do not have access to the ExpressVPN 30-Day Money-Back Guarantee.","supports":"app store purchases have no 30-day guarantee"},{"id":"s12","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm an Apple cancellation"},{"id":"s13","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when a Google Play cancellation takes effect"},{"id":"s14","url":"https://www.expressvpn.com/support/knowledge-hub/expressvpn-teams-turn-on-off-auto-renewal/","title":"How to turn on/off auto-renewal for ExpressVPN for Teams licenses","publisher":"vendor","quote":"Sign into your ExpressVPN for Teams admin account. Find the license you wish to turn off auto-renewal for and select under MANAGE/CANCEL. Select Cancel renewal. Select Turn Off Auto-Renewal.","supports":"the Teams cancel steps"},{"id":"s15","url":"https://www.expressvpn.com/support/knowledge-hub/expressvpn-teams-turn-on-off-auto-renewal/","title":"How to turn on/off auto-renewal for ExpressVPN for Teams licenses","publisher":"vendor","quote":"You have successfully turned off auto-renewal for your selected licenses below. Your license/s will expire on XX.","supports":"the Teams confirmation message"},{"id":"s16","url":"https://www.expressvpn.com/support/knowledge-hub/expressvpn-teams-turn-on-off-auto-renewal/","title":"How to turn on/off auto-renewal for ExpressVPN for Teams licenses","publisher":"vendor","quote":"If you have an ExpressVPN for Teams admin account with five or fewer licenses and want to cancel your subscription, please contact the ExpressVPN Support Team.","supports":"small Teams accounts cancel through support"},{"id":"s17","url":"https://www.expressvpn.com/pricing","title":"ExpressVPN pricing","publisher":"vendor","quote":"Basic $ 2.99 / mo Save 80% 2 Years + 4 Months Billed $419.72 $83.72 for the first 28 Months. Then autorenews at $99.95 annually.","supports":"Basic 2-year price and renewal price"},{"id":"s18","url":"https://www.expressvpn.com/pricing","title":"ExpressVPN pricing","publisher":"vendor","quote":"Advanced $ 4.49 / mo Save 73% 2 Years + 4 Months Billed $475.72 $125.72 for the first 28 Months. Then autorenews at $119.95 annually.","supports":"Advanced 2-year price and renewal price"},{"id":"s19","url":"https://www.expressvpn.com/support/knowledge-hub/how-to-export-data-stored-in-expresskeys/","title":"How to export data stored in ExpressKeys","publisher":"vendor","quote":"On Android and iOS, your login items are exported as a CSV file inside an encrypted ZIP file.","supports":"the export format"},{"id":"s20","url":"https://www.expressvpn.com/support/manage-account/cancel-expressvpn-subscription/","title":"How to cancel your ExpressVPN subscription","publisher":"vendor","quote":"Since subscriptions purchased with Paymentwall or Bitcoin will not renew automatically, you will not need to manually cancel your subscription.","supports":"Bitcoin and Paymentwall plans need no cancelling"},{"id":"s21","url":"https://www.expressvpn.com/support/manage-account/cancel-expressvpn-subscription/","title":"How to cancel your ExpressVPN subscription","publisher":"vendor","quote":"You can still access the logins stored in your ExpressKeys account even if your subscription is no longer active. However, you can't add any new entries.","supports":"what happens to ExpressKeys data after cancelling"},{"id":"s22","url":"https://www.expressvpn.com/tos","title":"ExpressVPN Terms of Service","publisher":"vendor","quote":"view your receipts in the Account & Billing menu to see previous payments eligible for a refund. You may also request a refund by contacting support via chat or email.","supports":"how to request the 30-day refund"},{"id":"s23","url":"https://www.expressvpn.com/tos","title":"ExpressVPN Terms of Service","publisher":"vendor","quote":"The Money-Back Guarantee applies to new Subscribers only, and ExpressVPN reserves the right to deny a refund to a Subscriber who has previously received a refund per the policy.","supports":"new subscribers only; repeat refunds can be refused"},{"id":"s24","url":"https://www.expressvpn.com/tos","title":"ExpressVPN Terms of Service","publisher":"vendor","quote":"select My Subscription, and then follow the \"Cancel Subscription\" prompts; contact us by live chat at www.expressvpn.com/support; or email us","supports":"cancelling through Support by chat or email"},{"id":"s25","url":"https://www.expressvpn.com/tos","title":"ExpressVPN Terms of Service","publisher":"vendor","quote":"these Subscribers can request refunds through the Apple App Store/ Google Play Store, which are issued solely at the discretion of Apple Support or Google Play Support.","supports":"app store refunds are up to Apple or Google"},{"id":"s26","url":"https://www.expressvpn.com/support/knowledge-hub/expressvpn-teams-turn-on-off-auto-renewal/","title":"How to turn on/off auto-renewal for ExpressVPN for Teams licenses","publisher":"vendor","quote":"You will see a black box pop up stating the number of licenses you have selected. Select Manage renewal. Select Turn Off Auto-Renewal.","supports":"the Teams steps for several licenses"},{"id":"s27","url":"https://www.expressvpn.com/support/knowledge-hub/how-to-export-data-stored-in-expresskeys/","title":"How to export data stored in ExpressKeys","publisher":"vendor","quote":"Scroll down to Password Manager Settings and tap Export Your Data. Enter your vault password and tap Verify. Tap Export Password Data.","supports":"the app export steps"},{"id":"s28","url":"https://www.expressvpn.com/support/knowledge-hub/how-to-export-data-stored-in-expresskeys/","title":"How to export data stored in ExpressKeys","publisher":"vendor","quote":"Unlike the ZIP, the CSV is not encrypted, so anyone with access to your device can potentially open it and view your passwords and logins.","supports":"the unzipped CSV is not encrypted"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["What confirms a web or Google Play cancellation (an email or an on-screen status) is not stated","Whether the web cancel flow shows a retention offer is not documented (the page only says follow the prompts)","How long ExpressVPN keeps account data after cancelling is not stated on the pages we read","Monthly and 1-year prices were not shown on the static pricing page, so only 2-year prices are compared","Resellers and gift-card (redemption code) purchases: no cancel steps are documented","Exporting from the ExpressKeys browser extension: its steps and file type could not be confirmed word for word, so only the app export is listed"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Refund: how to request it (Account & Billing receipts, or Support chat/email), new subscribers only, repeat refunds can be refused (s22, s23)","Web route: added cancelling through Support by live chat or email, per the Terms (s24)","Apple/Google refunds are at Apple's or Google's discretion (s25); Apple confirm_by reworded to match Apple's page","Teams: several licenses go Manage renewal, then Turn Off Auto-Renewal (s26)","Export: kept the confirmed app steps (s27, s28); dropped the unconfirmed browser-extension claims"]}},"delete_account":{"url":"https://www.expressvpn.com/support/","difficulty":"hard","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/expressvpn","json":"https://stackcut.io/exits/expressvpn.json","evidence":{"packet_revision":"7b9549bbb4527fe134648385cd5c23f9d5e3599fe97da42258b7d2ee9fb418eb","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"expressvpn--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"expressvpn--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"expressvpn--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"expressvpn--direct-web--r4","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"fal","name":"fal","category":"developer_tools","website":"https://fal.ai","domains":["fal.ai"],"summary":"fal bills from prepaid credit: Model APIs per successful output, Serverless apps per second while runners are alive. To stop charges, stop sending requests and delete or scale down your apps. Deactivate the account by emailing support@fal.ai. Credit isn't refunded; download media before it expires.","routes":[{"channel":"direct_web","label":"Prepaid credit and usage","applies_to":"Model API calls and Serverless apps paid from prepaid credit","who":"The account holder. fal's docs don't name a role for the billing dashboard","method":"self_serve","start_url":"https://fal.ai/dashboard/billing","steps":[{"do":"Open the billing dashboard in your fal account","expect":null},{"do":"Check your overall spend, invoices and payment history there","expect":null},{"do":"Stop sending requests to the Model APIs. Usage is drawn from your prepaid credit","expect":null},{"do":"For Serverless apps, delete each app you no longer need with the CLI command fal apps delete <app_name>. Runners bill while they are alive, including idle keep_alive time","expect":null},{"do":"For apps you keep, lower min_concurrency and keep_alive with fal apps scale: runners kept warm by a minimum count cost money even with zero traffic","expect":null}],"confirm_by":"The billing dashboard shows your overall spend, invoices and payment history","effective":"Model API charges stop when you stop sending requests. Serverless charges stop when no runners are alive. Credit you have already bought can still be used until it expires","notice":null,"refund":"Once purchased, these credits can be used only for the consumption of Services and are non-refundable. Credits expire 365 days from the date of purchase","fees":null,"source_ids":["s1","s2","s4","s5","s6","s7","s8","s9","s11","s20","s21","s22","s23","s24"]},{"channel":"direct_web","label":"Deactivate the account","applies_to":"The fal account, including its API keys and apps","who":"The account holder. The Terms don't name a role","method":"email","start_url":null,"steps":[{"do":"Follow any deactivation instructions fal provides for your account","expect":null},{"do":"Or email support@fal.ai and ask to deactivate your account","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"Purchased credits are non-refundable, as the Terms state","fees":null,"source_ids":["s11","s12","s13","s14","s25","s28"]},{"channel":"sales_contract","label":"Enterprise agreement","applies_to":"Enterprise customers with custom per-endpoint pricing or a separate written agreement with fal","who":"The customer that signed the agreement","method":"contact_sales","start_url":"https://fal.ai/enterprise#contact-sales","steps":[{"do":"Check your order form or written agreement with fal for its term, renewal and notice terms. These are not public","expect":null},{"do":"Contact fal's sales team or your account contact to end or change the agreement","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s26","s27"]}],"pay_less":[{"type":"discount_program","what":"Enterprise customers can get custom per-endpoint pricing and volume discounts through fal's sales team","evidence":"documented","source_ids":["s26"]}],"export":[{"data":"Generated media files (images, video and audio)","how":"Download each file before it expires. Files are on the CDN and served by URL","format":null,"limits":"Each file's lifetime is set per request. Expired files are permanently deleted and can't be recovered","source_ids":["s17","s18"]},{"data":"Request inputs and outputs (the JSON data)","how":"Save what you need: request data is kept for 30 days by default. You can access and delete some information in your fal account at any time","format":"JSON","limits":"Kept 30 days by default","source_ids":["s19","s29"]},{"data":"Files in persistent storage (the /data volume)","how":"These files are kept indefinitely until you remove them yourself through the dashboard or CLI. Copy anything you need before deleting","format":null,"limits":null,"source_ids":["s30"]}],"after_cancel":{"access_until":"Not stated in the Terms. Purchased credit expires 365 days after purchase","data_kept":"If you close your account, fal deletes the personal information related to it within 30 days. Request inputs and outputs are stored for 30 days by default. Files in persistent storage are kept indefinitely and removed manually","you_lose":["Generated media files you did not download before they expired","Unused credit, which is non-refundable and expires 365 days after purchase","Access to the account's API keys and deployed apps"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["You pay only for successful outputs, and you are never charged for server errors or time spent waiting in the queue","Serverless runners bill per second while alive, including idle keep_alive time; min_concurrency above 0 costs money even with zero traffic","Delete Serverless apps you no longer need with fal apps delete <app_name>","Deactivating an account can be reversed only by reactivating it, and fal may deactivate accounts unused for more than a year","fal may suspend access for non-payment of fees due within 10 days of a demand","Promotional credits expire 90 days after they are received"]},"sources":[{"id":"s1","url":"https://fal.ai/pricing","title":"Pricing","publisher":"vendor","quote":"fal adapts to your usage, ensuring you only pay for the computing power you consume.","supports":"pay for usage"},{"id":"s2","url":"https://fal.ai/docs/documentation/model-apis/pricing.md","title":"Model APIs pricing","publisher":"vendor","quote":"fal uses a prepaid credit model.","supports":"Model APIs draw from prepaid credit"},{"id":"s3","url":"https://fal.ai/docs/documentation/model-apis/pricing.md","title":"Model APIs pricing","publisher":"vendor","quote":"You pay only for successful outputs, and you are never charged for server errors or time spent waiting in the queue.","supports":"what is not charged"},{"id":"s4","url":"https://fal.ai/docs/documentation/model-apis/pricing.md","title":"Model APIs pricing","publisher":"vendor","quote":"The billing dashboard shows your overall spend, invoices, and payment history.","supports":"where to check spend and invoices"},{"id":"s5","url":"https://fal.ai/docs/documentation/model-apis/pricing.md","title":"Model APIs pricing","publisher":"vendor","quote":"When you call a pre-trained model through fal's Model APIs, you are billed based on the output you generate.","supports":"per-output billing for Model APIs"},{"id":"s6","url":"https://fal.ai/docs/documentation/serverless/pricing.md","title":"Serverless pricing","publisher":"vendor","quote":"When you deploy your own applications on fal Serverless","supports":"Serverless billing applies to apps you deploy"},{"id":"s7","url":"https://fal.ai/docs/documentation/serverless/pricing.md","title":"Serverless pricing","publisher":"vendor","quote":"measured per-second by machine type.","supports":"per-second billing by machine type"},{"id":"s8","url":"https://fal.ai/legal/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"To utilize the Services, Customer will be required to purchase credits in advance.","supports":"credits are bought in advance"},{"id":"s9","url":"https://fal.ai/legal/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"Credits will expire 365 days from the date of purchase.","supports":"credit expiry"},{"id":"s10","url":"https://fal.ai/legal/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"If you receive free or other promotional credits, they expire in 90 days.","supports":"promotional credit expiry"},{"id":"s11","url":"https://fal.ai/legal/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"Once purchased, these credits can be used only for the consumption of Services and are non-refundable","supports":"purchased credit is non-refundable"},{"id":"s12","url":"https://fal.ai/legal/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"You may deactivate your account by following any instructions provided or otherwise contacting us and requesting to do so.","supports":"how to deactivate the account"},{"id":"s13","url":"https://fal.ai/legal/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"If you have a question or complaint regarding the Services, please send an email to support@fal.ai.","supports":"the support address"},{"id":"s14","url":"https://fal.ai/legal/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"for Customer's non-payment of any fees due and payable within 10 days of demand by Company","supports":"suspension for non-payment"},{"id":"s15","url":"https://fal.ai/legal/privacy-policy","title":"Privacy Policy","publisher":"vendor","quote":"If you close your account, we will delete personal information related to your account within 30 days","supports":"personal data after closing the account"},{"id":"s17","url":"https://fal.ai/docs/documentation/model-apis/media-expiration","title":"Media expiration","publisher":"vendor","quote":"Expired files are permanently deleted and cannot be recovered.","supports":"generated files are deleted at expiry"},{"id":"s18","url":"https://fal.ai/docs/documentation/model-apis/media-expiration","title":"Media expiration","publisher":"vendor","quote":"Download files before they expire if you need them later.","supports":"download generated files"},{"id":"s19","url":"https://fal.ai/docs/documentation/model-apis/media-expiration","title":"Media expiration","publisher":"vendor","quote":"Request inputs and outputs (the JSON data) are stored in the platform for 30 days by default.","supports":"how long request data is kept"},{"id":"s20","url":"https://fal.ai/docs/documentation/serverless/pricing.md","title":"Serverless pricing","publisher":"vendor","quote":"Runner is ready but waiting for requests (includes `keep_alive` time)","supports":"idle runners are billed, including keep_alive"},{"id":"s21","url":"https://fal.ai/docs/documentation/deployment/scale-your-application.md","title":"Scaling parameter reference","publisher":"vendor","quote":"Minimum number of runners always alive, regardless of traffic.","supports":"what min_concurrency does"},{"id":"s22","url":"https://fal.ai/docs/documentation/deployment/scale-your-application.md","title":"Scaling parameter reference","publisher":"vendor","quote":"Costs money even with zero traffic.","supports":"min_concurrency keeps billing"},{"id":"s23","url":"https://fal.ai/docs/documentation/deployment/scale-your-application.md","title":"Scaling parameter reference","publisher":"vendor","quote":"fal apps scale myapp --min-concurrency 2","supports":"the scale command"},{"id":"s24","url":"https://fal.ai/docs/api-reference/cli/apps/delete.md","title":"fal apps delete","publisher":"vendor","quote":"fal apps delete my-app","supports":"the delete app command"},{"id":"s25","url":"https://fal.ai/legal/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"Any such deactivation will require you to reactivate your account.","supports":"deactivation is reversible only by reactivating"},{"id":"s26","url":"https://fal.ai/docs/documentation/model-apis/pricing.md","title":"Model APIs pricing","publisher":"vendor","quote":"Enterprise customers can receive custom per-endpoint pricing and volume discounts.","supports":"enterprise pricing and discounts"},{"id":"s27","url":"https://fal.ai/legal/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"The terms of any non-public ordering document or other written agreement between Customer and Company are the Confidential Information of both parties.","supports":"enterprise agreements are separate and not public"},{"id":"s28","url":"https://fal.ai/legal/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"Company may deactivate your account if you fail to log-in or otherwise use the Services for more than one year.","supports":"inactive accounts may be deactivated"},{"id":"s29","url":"https://fal.ai/legal/privacy-policy","title":"Privacy Policy","publisher":"vendor","quote":"You can access, correct, and delete certain information stored within your fal account at any time","supports":"access and delete account information"},{"id":"s30","url":"https://fal.ai/docs/documentation/model-apis/media-expiration","title":"Media expiration","publisher":"vendor","quote":"If you are using persistent storage (/data volume), those files are retained indefinitely and managed manually.","supports":"persistent storage is kept until removed"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["fal's public docs don't name the billing dashboard's menus, where to remove a payment method, or whether credit can top up automatically","Whether deleting a Serverless app immediately stops all of its runners isn't stated in fal's CLI reference","The Terms don't say when account deactivation takes effect, and whether credit is refunded when an account closes","Enterprise agreement terms, including renewal and notice, aren't public","No free plan or pause option is documented","Whether persistent storage files are removed when an account is deactivated isn't documented, and whether they are billed isn't stated on fal's pricing pages"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Re-read the pricing, Serverless pricing, Terms, privacy and media expiration pages; every existing quote and route fact confirmed","Stop-charges route now names the CLI step to delete Serverless apps (fal apps delete) and warns that idle keep_alive time and min_concurrency keep billing; start URL is the billing dashboard","Added an Enterprise agreement route: custom pricing comes from fal's sales team under a separate, non-public agreement","Added the documented enterprise volume discount to pay_less","Export now covers request JSON (kept 30 days) and persistent storage files (kept indefinitely until removed)","Added that deactivation needs a reactivation to undo, and that accounts unused for a year may be deactivated"]}},"page":"https://stackcut.io/cancel/fal","json":"https://stackcut.io/exits/fal.json","evidence":{"packet_revision":"6e3243b63e831e29680929fb6b4976d05420a0bb5f9e860af93842d45683e2dd","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"fal--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"fal--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"fal--sales-contract--r3","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"famewall","name":"Famewall","category":"marketing_sales","website":"https://famewall.io","domains":["famewall.io"],"summary":"Only the account owner can cancel: profile picture, Billing, then Cancel subscription in the Cancellation card. The paid plan runs to the end of the period you paid for, then moves to Free: widgets are unpublished and collection pages close. The terms say sales are final.","routes":[{"channel":"direct_web","label":"Cancel on the Billing page","applies_to":"Standard, Professional, Business and Agency plans, billed monthly or yearly","who":"The account owner; team members see Managed by your team admin and must ask the owner","method":"self_serve","start_url":"https://app.famewall.io/","steps":[{"do":"Sign in, click your profile picture at the top right of the dashboard and choose Billing","expect":null},{"do":"In the Cancellation card, click Cancel subscription","expect":"A few alternatives, such as switching to yearly billing or a smaller plan"},{"do":"Click No thanks, continue to cancel","expect":"A question about why you're cancelling"},{"do":"Choose a reason, then click Cancel my plan","expect":"Your cancellation is scheduled"}],"confirm_by":"Your cancellation is scheduled on the Billing page, and a confirmation email","effective":"Nothing changes until the end of the billing period you've paid for; then the account moves to the Free plan and Famewall stops charging","notice":null,"refund":"The terms say the sale of product is final and refunds are not processed; the pricing FAQ says to write to contact@famewall.io if you're not satisfied and want a refund","fees":null,"source_ids":["s25","s26","s27","s28","s29","s30","s31","s38","s3","s6","s2"]},{"channel":"direct_web","label":"Billing request by email","applies_to":"Any paid plan, and refund requests","who":"The account owner","method":"email","start_url":"https://famewall.io/support/","steps":[{"do":"Email contact@famewall.io and ask to cancel your subscription (and for a refund, if you want one)","expect":"A reply, usually within one business day"}],"confirm_by":"A reply from Famewall support","effective":"Not stated for email requests; a cancellation made on the Billing page keeps the paid plan until the end of the paid period","notice":null,"refund":"The terms say sales are final and refunds are not processed; the pricing FAQ invites refund requests by email","fees":null,"source_ids":["s7","s8","s2","s6","s25"]}],"pay_less":[{"type":"free_plan","what":"The Free plan costs $0 and allows 10 testimonials, 1 published wall and 1 team member. You reach it by cancelling; the account moves to it when the paid period ends","evidence":"documented","source_ids":["s9","s10","s11","s12","s44","s25"]},{"type":"annual_billing","what":"Yearly billing saves 20%. Switch on Billing, then Change plan, then Bill Annually; the switch is charged right away, minus a credit for the unused part of your current plan, and starts a new billing period","evidence":"documented","source_ids":["s13","s39","s40","s41"]},{"type":"downgrade","what":"Move to a smaller plan (Standard is the cheapest paid plan, at $12 a month) on Billing, then Change plan. It takes effect immediately; the unused part of your current plan becomes a credit for future invoices, not a refund, and extra widgets, collection pages or videos are unpublished straight away","evidence":"documented","source_ids":["s14","s15","s39","s41","s42","s43"]}],"export":[{"data":"Video testimonials","how":"For collected videos, open your testimonial wall, then the Collected Testimonials tab and the Collected Video Testimonials panel; for imported videos, use Download Video next to the video in My Testimonials","format":null,"limits":"The Free plan hides video testimonials, so download them before the paid period ends","source_ids":["s16","s17","s34"]},{"data":"Walls, testimonials and collected testimonials","how":"Generate an API key under API in the app's sidebar, then fetch testimonials from each wall through the Famewall API","format":"JSON","limits":"The API needs the Standard plan or higher, so use it before cancelling","source_ids":["s18","s19","s20"]},{"data":"Personal data Famewall holds about you","how":"Ask Famewall at contact@famewall.io to transfer the data it collected to you","format":null,"limits":"Under certain conditions, per the privacy policy","source_ids":["s21","s23"]}],"after_cancel":{"access_until":"The end of the billing period you've already paid for; then the account moves to the Free plan","data_kept":"Nothing is deleted: walls, testimonials and settings stay in your account on the Free plan. Famewall doesn't publish a retention period, and its terms let it terminate an account and delete its content","you_lose":["Published widgets, which stop showing on your website","Collection pages, which stop accepting testimonials","Video testimonials (hidden) and all but 10 visible testimonials","Removal of the \"Made with Famewall\" branding","API access, which needs the Standard plan"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"Yes: after Cancel subscription, Famewall may show alternatives such as yearly billing or a smaller plan (click No thanks, continue to cancel), then asks for a reason before Cancel my plan","tips":["Only the account owner can cancel; team members see Managed by your team admin on the Billing page","Changing plans can't reach the Free plan: to go free, cancel","Before the paid period ends, Resume subscription in the yellow banner on Billing undoes the cancellation","Download video testimonials, and pull testimonials through the API (Standard plan), before the paid period ends","The terms say sales are final, but the pricing FAQ invites refund requests at contact@famewall.io"]},"sources":[{"id":"s1","url":"https://famewall.io/pricing/","title":"Pricing","publisher":"vendor","quote":"You can cancel your subscription anytime by clicking a button.","supports":"cancelling in the app"},{"id":"s2","url":"https://famewall.io/pricing/","title":"Pricing","publisher":"vendor","quote":"If you are not satisfied with the service and would like for a refund, please let us know at contact@famewall.io","supports":"refund requests by email"},{"id":"s3","url":"https://famewall.io/pricing/","title":"Pricing","publisher":"vendor","quote":"We will stop charging you immediately.","supports":"no further charges after cancelling"},{"id":"s4","url":"https://famewall.io/pricing/","title":"Pricing","publisher":"vendor","quote":"will not be deleted, but they will be unpublished and converted to the free plan automatically.","supports":"widgets and Wall of Fame pages are unpublished and moved to Free"},{"id":"s6","url":"https://tos.famewall.io/","title":"Famewall Terms of Service","publisher":"vendor","quote":"Sale of product is final. Refunds are not processed.","supports":"no refunds under the terms"},{"id":"s7","url":"https://famewall.io/support/","title":"Support","publisher":"vendor","quote":"Billing, account changes, security questionnaires, and privacy requests all go to the same address.","supports":"billing and account changes by email"},{"id":"s8","url":"https://famewall.io/support/","title":"Support","publisher":"vendor","quote":"We usually reply within one business day.","supports":"reply time"},{"id":"s9","url":"https://famewall.io/pricing/","title":"Pricing","publisher":"vendor","quote":"$0 / Month","supports":"the Free plan price"},{"id":"s10","url":"https://famewall.io/pricing/","title":"Pricing","publisher":"vendor","quote":"10 Testimonials","supports":"the Free plan testimonial limit"},{"id":"s11","url":"https://famewall.io/pricing/","title":"Pricing","publisher":"vendor","quote":"1 Published Wall","supports":"the Free plan wall limit"},{"id":"s12","url":"https://famewall.io/pricing/","title":"Pricing","publisher":"vendor","quote":"1 Team Member","supports":"the Free plan team limit"},{"id":"s13","url":"https://famewall.io/pricing/","title":"Pricing","publisher":"vendor","quote":"Annual plan saves 20%","supports":"the yearly discount"},{"id":"s14","url":"https://famewall.io/pricing/","title":"Pricing","publisher":"vendor","quote":"Standard","supports":"the Standard plan"},{"id":"s15","url":"https://famewall.io/pricing/","title":"Pricing","publisher":"vendor","quote":"$12 / Month","supports":"the Standard plan price"},{"id":"s16","url":"https://docs.famewall.io/how-to-download-video-testimonials","title":"How to download video testimonials?","publisher":"vendor","quote":"head over to your Testimonial wall -> Collected Testimonials Tab -> And then click on Collected Video Testimonials panel","supports":"downloading collected videos"},{"id":"s17","url":"https://docs.famewall.io/how-to-download-video-testimonials","title":"How to download video testimonials?","publisher":"vendor","quote":"Download Video","supports":"downloading imported videos"},{"id":"s18","url":"https://docs.famewall.io/api-guide","title":"API Guide","publisher":"vendor","quote":"Fetch testimonials from a wall","supports":"exporting testimonials through the API"},{"id":"s19","url":"https://docs.famewall.io/api-guide","title":"API Guide","publisher":"vendor","quote":"Generate API Key","supports":"getting an API key"},{"id":"s20","url":"https://docs.famewall.io/api-guide","title":"API Guide","publisher":"vendor","quote":"not on Standard plan","supports":"the API needs the Standard plan"},{"id":"s21","url":"https://privacy.famewall.io/","title":"Famewall Privacy Policy","publisher":"vendor","quote":"You have the right to request that we transfer the data that we have collected directly to you, under certain conditions","supports":"data portability requests"},{"id":"s22","url":"https://tos.famewall.io/","title":"Famewall Terms of Service","publisher":"vendor","quote":"We may terminate your membership, delete your Account and any content or information that you have posted on the Application.","supports":"Famewall may delete accounts and content"},{"id":"s23","url":"https://privacy.famewall.io/","title":"Famewall Privacy Policy","publisher":"vendor","quote":"contact@famewall.io","supports":"where privacy requests go"},{"id":"s24","url":"https://privacy.famewall.io/","title":"Famewall Privacy Policy","publisher":"vendor","quote":"request that we erase your personal data, under certain conditions","supports":"erasure requests"},{"id":"s25","url":"https://docs.famewall.io/account-team-and-billing/cancel-subscription","title":"How to cancel your Famewall subscription (and what happens next)","publisher":"vendor","quote":"You can cancel your subscription yourself at any time. Your paid plan stays active until the end of the period you've already paid for.","supports":"self-serve cancelling; paid plan runs to the end of the paid period"},{"id":"s26","url":"https://docs.famewall.io/account-team-and-billing/cancel-subscription","title":"How to cancel your Famewall subscription (and what happens next)","publisher":"vendor","quote":"Click your profile picture at the top right of the dashboard and choose Billing.","supports":"where the flow starts"},{"id":"s27","url":"https://docs.famewall.io/account-team-and-billing/cancel-subscription","title":"How to cancel your Famewall subscription (and what happens next)","publisher":"vendor","quote":"In the Cancellation card, click Cancel subscription.","supports":"the cancel button"},{"id":"s28","url":"https://docs.famewall.io/account-team-and-billing/cancel-subscription","title":"How to cancel your Famewall subscription (and what happens next)","publisher":"vendor","quote":"You may see a few alternatives, such as switching to yearly billing or a smaller plan.","supports":"the offers shown before cancelling"},{"id":"s29","url":"https://docs.famewall.io/account-team-and-billing/cancel-subscription","title":"How to cancel your Famewall subscription (and what happens next)","publisher":"vendor","quote":"To go ahead with cancelling, click No thanks, continue to cancel.","supports":"skipping the offers"},{"id":"s30","url":"https://docs.famewall.io/account-team-and-billing/cancel-subscription","title":"How to cancel your Famewall subscription (and what happens next)","publisher":"vendor","quote":"Click Cancel my plan.","supports":"the final confirm"},{"id":"s31","url":"https://docs.famewall.io/account-team-and-billing/cancel-subscription","title":"How to cancel your Famewall subscription (and what happens next)","publisher":"vendor","quote":"You'll see Your cancellation is scheduled and get a confirmation email. Nothing changes until the end of your billing period.","supports":"confirmation and timing"},{"id":"s32","url":"https://docs.famewall.io/account-team-and-billing/cancel-subscription","title":"How to cancel your Famewall subscription (and what happens next)","publisher":"vendor","quote":"Your widgets are unpublished, so they stop showing on your website.","supports":"widgets unpublished at the end of the period"},{"id":"s33","url":"https://docs.famewall.io/account-team-and-billing/cancel-subscription","title":"How to cancel your Famewall subscription (and what happens next)","publisher":"vendor","quote":"Collection pages stop accepting testimonials.","supports":"collection pages close on the Free plan"},{"id":"s34","url":"https://docs.famewall.io/account-team-and-billing/cancel-subscription","title":"How to cancel your Famewall subscription (and what happens next)","publisher":"vendor","quote":"Video testimonials are hidden, and only 10 testimonials stay visible.","supports":"Free plan visibility limits"},{"id":"s35","url":"https://docs.famewall.io/account-team-and-billing/cancel-subscription","title":"How to cancel your Famewall subscription (and what happens next)","publisher":"vendor","quote":"\"Made with Famewall\" branding comes back.","supports":"branding returns on the Free plan"},{"id":"s36","url":"https://docs.famewall.io/account-team-and-billing/cancel-subscription","title":"How to cancel your Famewall subscription (and what happens next)","publisher":"vendor","quote":"Nothing is deleted. Your walls, testimonials and settings stay in your account.","supports":"data kept after cancelling"},{"id":"s37","url":"https://docs.famewall.io/account-team-and-billing/cancel-subscription","title":"How to cancel your Famewall subscription (and what happens next)","publisher":"vendor","quote":"Before the billing period ends, go to Billing and click Resume subscription in the yellow banner.","supports":"undoing a cancellation"},{"id":"s38","url":"https://docs.famewall.io/account-team-and-billing/cancel-subscription","title":"How to cancel your Famewall subscription (and what happens next)","publisher":"vendor","quote":"Billing is managed by the account owner. Team members see Managed by your team admin with the owner's email address instead","supports":"only the owner can cancel"},{"id":"s39","url":"https://docs.famewall.io/account-team-and-billing/change-plan-or-billing-period","title":"How to change your plan or switch between monthly and yearly billing","publisher":"vendor","quote":"Click Change plan. The pricing page opens.","supports":"where plan changes start"},{"id":"s40","url":"https://docs.famewall.io/account-team-and-billing/change-plan-or-billing-period","title":"How to change your plan or switch between monthly and yearly billing","publisher":"vendor","quote":"Use the switch at the top to show Bill Monthly or Bill Annually prices.","supports":"switching to yearly billing"},{"id":"s41","url":"https://docs.famewall.io/account-team-and-billing/change-plan-or-billing-period","title":"How to change your plan or switch between monthly and yearly billing","publisher":"vendor","quote":"Changes take effect immediately.","supports":"plan changes are immediate"},{"id":"s42","url":"https://docs.famewall.io/account-team-and-billing/change-plan-or-billing-period","title":"How to change your plan or switch between monthly and yearly billing","publisher":"vendor","quote":"gives you a credit for the unused part of your current plan, which is used for your next invoices. It isn't refunded to your card.","supports":"downgrade credit, not a refund"},{"id":"s43","url":"https://docs.famewall.io/account-team-and-billing/change-plan-or-billing-period","title":"How to change your plan or switch between monthly and yearly billing","publisher":"vendor","quote":"If you have more published widgets, collection pages or videos than the smaller plan allows, the extras are unpublished straight away.","supports":"what a downgrade unpublishes"},{"id":"s44","url":"https://docs.famewall.io/account-team-and-billing/change-plan-or-billing-period","title":"How to change your plan or switch between monthly and yearly billing","publisher":"vendor","quote":"To move to the Free plan, cancel your subscription instead.","supports":"the Free plan is reached by cancelling"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["How to delete a Famewall account, and how long Famewall keeps data after you cancel, aren't covered by its help docs, terms or privacy policy","The terms say refunds are not processed while the pricing FAQ invites refund requests; Famewall doesn't say which applies","When a cancellation requested by email takes effect isn't stated on Famewall's support page"],"review":{"by":"stackcut-review","on":"2026-10-06","result":"fixed","notes":["Found Famewall's own cancel article and rebuilt the main route from it: profile picture, Billing, Cancel subscription in the Cancellation card, No thanks, continue to cancel, a reason, then Cancel my plan","Timing corrected: the paid plan stays active to the end of the paid period (the packet said widgets were unpublished immediately); confirmation is Your cancellation is scheduled plus an email","Who: only the account owner can cancel; team members see Managed by your team admin","Added the documented offer step, the Resume subscription undo, what the Free plan hides, and the plan-change rules (immediate, credit not refund, extras unpublished)","Email route: removed the unsupported 'real person' reply and the claim that charging stops immediately for email requests"]}},"page":"https://stackcut.io/cancel/famewall","json":"https://stackcut.io/exits/famewall.json","evidence":{"packet_revision":"c416fbc6b960af8cfabbdb14494444035bbe64674ce2ed25eae55bfe215c52d4","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"famewall--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"famewall--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"fathom","name":"Fathom","category":"communication","website":"https://www.fathom.ai","domains":["fathom.ai","fathom.video"],"summary":"Individual Premium: in Settings, under Premium Features, click Downgrade to Free, then Cancel Plan, before the renewal date. Gotcha: Team plans can't be cancelled in the app; email success@fathom.video. Fees are non-refundable, and transcripts can only be copied, not downloaded.","routes":[{"channel":"direct_web","label":"Premium (individual)","applies_to":"Individual Fathom Premium plans","who":"The account holder","method":"self_serve","start_url":"https://fathom.video/manage_subscription/billing","steps":[{"do":"Log in to Fathom and open Settings","expect":"Premium Features"},{"do":"Scroll down to Premium Features and click Downgrade to Free (or go straight to the billing management page)","expect":"Cancel Plan"},{"do":"Click Cancel Plan to complete the downgrade","expect":null}],"confirm_by":null,"effective":"The subscription ends at the end of the billing period, no further charges are attempted, and the account moves to the Free plan","notice":"Cancel before the renewal date: plans renew automatically each month or year, as chosen","refund":"All fees are non-refundable","fees":null,"source_ids":["fa1","fa2","fa3","fa4","fa5","fa6","fa7","fa8","fa25","fa29"]},{"channel":"direct_web","label":"Team plans","applies_to":"Fathom Team plan subscriptions","who":"A Team Admin (only Team Admins can view and manage the team's billing), by email","method":"email","start_url":null,"steps":[{"do":"Email success@fathom.video and ask to cancel the Team plan subscription, before the renewal date","expect":null}],"confirm_by":null,"effective":"You keep subscription benefits until the end of the Subscription Term; the team account then becomes inactive, and team-wide recordings and insights can't be opened until it is reactivated","notice":"Cancel before the renewal date","refund":"All fees are non-refundable","fees":null,"source_ids":["fa9","fa10","fa7","fa8","fa26","fa27","fa28"]}],"pay_less":[{"type":"free_plan","what":"The Free plan keeps unlimited recordings, storage and transcriptions, with advanced summaries for your first 5 calls each month","evidence":"documented","source_ids":["fa11","fa12","fa13"]},{"type":"annual_billing","what":"Annual billing costs less than monthly (the pricing page says save 25%+)","evidence":"documented","source_ids":["fa14"]}],"export":[{"data":"Meeting recordings","how":"On the Fathom Dashboard, select the meeting, click the three dots and select Download Video","format":"MP4","limits":"To download a call someone shared with you, you need standard or admin access from the call owner","source_ids":["fa15","fa16","fa17","fa24"]},{"data":"Transcripts","how":"Open a recorded call and click Copy Transcript above the transcript; paste it elsewhere","format":"Text copied to the clipboard","limits":"Transcripts can't be downloaded directly","source_ids":["fa18","fa19"]}],"after_cancel":{"access_until":"The end of the billing period","data_kept":"Recordings and storage stay unlimited on the Free plan. Removing the app doesn't delete your content; after you delete your account, copies may persist in database backups for up to 30 days","you_lose":["Unlimited advanced AI summaries (Free includes them for the first 5 calls each month)","Premium features such as AI Action Items, AI Follow-Up Emails and custom AI summaries","Team plans: team-wide recordings and insights (Team Calls) once the team account is inactive, until it's reactivated"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Team plans can't be cancelled in Settings: email success@fathom.video","Cancel before the renewal date (monthly or annual); fees are non-refundable","Uninstalling the Fathom app doesn't cancel or delete anything: Fathom keeps your content until you delete your account","Transcripts can't be downloaded: copy them with Copy Transcript before you leave","Download recordings (MP4) from the Dashboard one meeting at a time","To end an individual plan immediately instead of at the end of the period, email help@fathom.video","Before cancelling a Team plan, download the recordings you need: an inactive team account can't open team-wide recordings"]},"sources":[{"id":"fa1","url":"https://help.fathom.video/en/articles/5290753","title":"How to Cancel your Individual Account Plan in Fathom (Fathom Premium)","publisher":"vendor","quote":"Log in to your Fathom account and head to Settings","supports":"where the flow starts"},{"id":"fa2","url":"https://help.fathom.video/en/articles/5290753","title":"How to Cancel your Individual Account Plan in Fathom (Fathom Premium)","publisher":"vendor","quote":"Scroll down to Premium Features","supports":"the Premium Features section"},{"id":"fa3","url":"https://help.fathom.video/en/articles/5290753","title":"How to Cancel your Individual Account Plan in Fathom (Fathom Premium)","publisher":"vendor","quote":"Click \"Downgrade to Free\" or go directly to https://fathom.video/manage_subscription/billing","supports":"the Downgrade to Free step and the billing page"},{"id":"fa4","url":"https://help.fathom.video/en/articles/5290753","title":"How to Cancel your Individual Account Plan in Fathom (Fathom Premium)","publisher":"vendor","quote":"Click \"Cancel Plan\" to complete the downgrade","supports":"the final step"},{"id":"fa5","url":"https://help.fathom.video/en/articles/5290753","title":"How to Cancel your Individual Account Plan in Fathom (Fathom Premium)","publisher":"vendor","quote":"Your subscription ends at the end of the billing date, and no further charges will be attempted.","supports":"when cancelling takes effect"},{"id":"fa6","url":"https://www.fathom.ai/terms","title":"Fathom Terms of Service","publisher":"vendor","quote":"then your paid subscription will continue to automatically renew at the end of each monthly period","supports":"auto-renewal"},{"id":"fa7","url":"https://www.fathom.ai/terms","title":"Fathom Terms of Service","publisher":"vendor","quote":"You may cancel your subscription, without penalty or obligation, at any time prior to the applicable monthly renewal date.","supports":"cancel before the renewal date"},{"id":"fa8","url":"https://www.fathom.ai/terms","title":"Fathom Terms of Service","publisher":"vendor","quote":"All fees are non-refundable exclusive of any applicable taxes, which you are responsible for.","supports":"no refunds"},{"id":"fa9","url":"https://help.fathom.video/en/articles/5290753","title":"How to Cancel your Individual Account Plan in Fathom (Fathom Premium)","publisher":"vendor","quote":"If you need to cancel your Team plan subscription, please reach out to success@fathom.video","supports":"the Team plan route"},{"id":"fa10","url":"https://www.fathom.ai/terms","title":"Fathom Terms of Service","publisher":"vendor","quote":"If you cancel your paid subscription, including a Team Account, you will continue to have access to your subscription benefits until the end of your Subscription Term","supports":"access until the end of the term, including Team Accounts"},{"id":"fa11","url":"https://help.fathom.video/en/articles/5290881","title":"Free vs. Premium for Individuals: What's the Difference?","publisher":"vendor","quote":"Unlimited recordings & storage","supports":"what the Free plan keeps"},{"id":"fa12","url":"https://help.fathom.video/en/articles/5290881","title":"Free vs. Premium for Individuals: What's the Difference?","publisher":"vendor","quote":"Advanced summaries for your first 5 calls each month","supports":"the Free plan's summary limit"},{"id":"fa13","url":"https://www.fathom.ai/pricing","title":"Fathom pricing","publisher":"vendor","quote":"Unlimited recordings + transcriptions","supports":"the Free plan on the pricing page"},{"id":"fa14","url":"https://www.fathom.ai/pricing","title":"Fathom pricing","publisher":"vendor","quote":"(save 25%+)","supports":"annual billing savings"},{"id":"fa15","url":"https://help.fathom.video/en/articles/7974977","title":"Downloading the Recording","publisher":"vendor","quote":"Go to your Fathom Dashboard and select the meeting you want to download.","supports":"where downloads start"},{"id":"fa16","url":"https://help.fathom.video/en/articles/7974977","title":"Downloading the Recording","publisher":"vendor","quote":"Click on the three dots and select \"Download Video.\"","supports":"the Download Video step"},{"id":"fa17","url":"https://help.fathom.video/en/articles/7974977","title":"Downloading the Recording","publisher":"vendor","quote":"Currently, you can download your recordings in MP4 format","supports":"the recording format"},{"id":"fa18","url":"https://help.fathom.video/en/articles/296000","title":"Get a copy of your transcript","publisher":"vendor","quote":"Click that button, and Fathom will copy the transcript to your clipboard.","supports":"how to copy a transcript"},{"id":"fa19","url":"https://help.fathom.video/en/articles/296000","title":"Get a copy of your transcript","publisher":"vendor","quote":"transcripts can't be downloaded directly","supports":"transcripts can't be downloaded"},{"id":"fa20","url":"https://www.fathom.ai/terms","title":"Fathom Terms of Service","publisher":"vendor","quote":"copies of your User Content may persist in database backups for up to 30 days.","supports":"backup retention after deletion"},{"id":"fa21","url":"https://www.fathom.ai/terms","title":"Fathom Terms of Service","publisher":"vendor","quote":"When you uninstall or otherwise remove the Service from your device, we will still retain User Content unless you delete your account","supports":"uninstalling doesn't delete content"},{"id":"fa22","url":"https://help.fathom.video/en/articles/5290881","title":"Free vs. Premium for Individuals: What's the Difference?","publisher":"vendor","quote":"AI Action Items, AI Follow-Up Emails, custom AI summaries, and the 'Ask Fathom' feature","supports":"Premium features lost on Free"},{"id":"fa23","url":"https://help.fathom.video/en/articles/5290881","title":"Free vs. Premium for Individuals: What's the Difference?","publisher":"vendor","quote":"Unlimited advanced AI summaries for all your meetings","supports":"what Premium adds"},{"id":"fa24","url":"https://help.fathom.video/en/articles/7974977","title":"Downloading the Recording","publisher":"vendor","quote":"To download a shared call, you'll need to have standard or admin access granted by the call owner.","supports":"access needed to download shared calls"},{"id":"fa25","url":"https://www.fathom.ai/terms","title":"Fathom Terms of Service","publisher":"vendor","quote":"your subscription will be automatically renewed on a monthly or annual basis as you select","supports":"plans renew monthly or annually, as chosen"},{"id":"fa26","url":"https://help.fathom.video/en/articles/5986369","title":"Viewing Team Edition Billing Information","publisher":"vendor","quote":"Only Team Admins can view and manage your team's billing details.","supports":"who manages team billing"},{"id":"fa27","url":"https://help.fathom.video/en/articles/9540801","title":"What Happens When a Team Account Becomes Inactive","publisher":"vendor","quote":"The team requested cancellation","supports":"a cancelled team account becomes inactive"},{"id":"fa28","url":"https://help.fathom.video/en/articles/9540801","title":"What Happens When a Team Account Becomes Inactive","publisher":"vendor","quote":"You will not be able to access team-wide recordings or insights until the account is restored.","supports":"what an inactive team loses"},{"id":"fa29","url":"https://help.fathom.video/en/articles/5290753","title":"How to Cancel your Individual Account Plan in Fathom (Fathom Premium)","publisher":"vendor","quote":"If you need to cancel your plan immediately, please contact us at help@fathom.video.","supports":"cancelling immediately by email"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["No help article covers cancelling Business or Enterprise plans, what removing team members does to the bill, or deleting an account (the Teams Pricing Plans and FAQs sections were read)","The Team route rests on one sentence (email success@fathom.video); what Fathom asks for and how it confirms are not documented","Whether Fathom's mobile app sells subscriptions through Apple or Google isn't documented on the pages read, so there are no app store routes","Whether a download of a recording needs a paid plan isn't stated"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["Terms: plans renew monthly or annually as chosen; notice, summary and tips now say 'before the renewal date'","Team route: only Team Admins manage billing; after cancelling, the team account goes inactive and team-wide recordings are locked until reactivated","Added the documented immediate-cancel option (email help@fathom.video)","Read the Teams Pricing Plans and FAQs lists: no article on cancelling Business or Enterprise plans, so the packet stays partial"]}},"stackcut":{"vendor_id":"fathom","name":"Fathom","recipes":[{"id":"replace-fathom","title":"AI meeting notes","best_year_one_net":216}]},"page":"https://stackcut.io/cancel/fathom","json":"https://stackcut.io/exits/fathom.json","evidence":{"packet_revision":"fce479f97b10d290557ecb90766246a1c7116ba1693b233aa4923aa5e2ddb50f","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"fathom--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"fathom--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"featurebase","name":"Featurebase","category":"customer_support","website":"https://www.featurebase.app","domains":["featurebase.app"],"summary":"Go to Settings, Billing and click Cancel subscription (bottom right). Access lasts until the billing period ends, then paid features pause and the Free plan (1 seat) remains. Contract plans are cancelled through your Account Manager. Last payment refundable within 30 days. Deleting the workspace is permanent.","routes":[{"channel":"direct_web","label":"Monthly or annual plan","applies_to":"Growth, Professional and Enterprise plans paid monthly or yearly, not on a contract","who":"A workspace member who can open Settings, Billing (the required role isn't stated)","method":"self_serve","start_url":null,"steps":[{"do":"Go to Settings, then Billing","expect":"your plan, add-ons and payment information"},{"do":"Click the Cancel subscription button on the bottom right","expect":null},{"do":"For a refund, contact support by live chat or email support@featurebase.app within 30 days of the payment","expect":null}],"confirm_by":null,"effective":"You keep access until the end of the current billing period (an annual plan ends at the end of its 12-month period) and aren't billed for the next period; paid features such as the Feedback portal and Help Center pause once the subscription is inactive","notice":null,"refund":"If Featurebase wasn't a good fit for your team, it will refund your last payment when you ask within 30 days of the original payment date; no refunds after that window. Yearly plans get no prorated refund if cancelled early","fees":"An invoice that arrives after cancelling can be valid: it may carry final prorated charges for usage while the subscription was still active","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s32","s33","s34","s14","s35","s36","s37","s38"]},{"channel":"sales_contract","label":"Contract plans","applies_to":"Subscriptions on a contract (custom or annual contracts)","who":"The customer, through its Featurebase Account Manager","method":"contact_sales","start_url":null,"steps":[{"do":"Speak to your Featurebase Account Manager about pausing or cancelling the subscription","expect":null}],"confirm_by":null,"effective":"Cancellation takes effect at the end of the current paid term","notice":"No notice period is stated; fees renew automatically unless cancelled, so speak to the Account Manager before the term ends","refund":"The Terms of Service allow a refund request within 30 days of the original payment, by email to support@featurebase.app; no refunds after that window","fees":null,"source_ids":["s12","s13","s14","s15","s46"]},{"channel":"direct_web","label":"Delete the workspace","applies_to":"Any workspace, when you want it and all its data gone","who":"A workspace member who can open Settings, General (the required role isn't stated)","method":"self_serve","start_url":null,"steps":[{"do":"To be safe, cancel any paid subscription first (Settings, Billing, Cancel subscription): the help article doesn't say whether deleting the workspace stops billing","expect":null},{"do":"Go to Settings, then General, then Danger zone","expect":null},{"do":"Click the delete button for your workspace and complete the safety check","expect":null}],"confirm_by":null,"effective":"The workspace and all of its data are deleted; this is permanent and can't be undone","notice":null,"refund":null,"fees":null,"source_ids":["s16","s17","s18"]}],"pay_less":[{"type":"free_plan","what":"After cancelling you can keep using the Free plan, which is free forever with limited functionality and 1 seat","evidence":"documented","source_ids":["s6","s19"]},{"type":"downgrade","what":"Switch to a cheaper plan with Change plan in Settings, Billing; you get credit for unused time on the more expensive plan. On an annual plan the downgrade is scheduled for renewal","evidence":"documented","source_ids":["s20","s21","s22","s40"]},{"type":"seat_reduction","what":"Remove teammates in Settings, Members and teams to lower the seat count, or change full seats to lite seats. Monthly invoices drop from then on; annual contracts can reduce seats only at the end of the term","evidence":"documented","source_ids":["s23","s24","s41","s42"]},{"type":"discount_program","what":"The Early-stage startup program gives the Professional plan for $63 a month in year one (86% off $450), up to 6 seats. It's for companies founded under 2 years ago with fewer than 6 employees and under $3M raised, never on a paid plan, applying within 90 days of sign-up","evidence":"documented","source_ids":["s25","s26","s27","s28","s29","s44","s45"]}],"export":[{"data":"Your workspace data","how":"Use Featurebase's in-product export while the subscription is active; after cancellation or termination, ask for an export by emailing support@featurebase.app","format":null,"limits":"In-product export works any time during your subscription; after cancellation or termination, an export must be requested within 30 days","source_ids":["s30","s43","s7"]}],"after_cancel":{"access_until":"The end of the current billing period; an annual plan runs to the end of its 12-month period","data_kept":"Cancelling doesn't delete your data, but you lose access to it after the subscription ends unless you restart the plan. The Terms allow an export request within 30 days of cancellation or termination; after that window, data is removed from active systems within 90 days and from backups within 365 days","you_lose":["Paid features such as the Feedback portal and Help Center, paused once the subscription is inactive","Seats beyond the Free plan's single seat","Access to your paid-plan data, unless you restart the plan","Everything in the workspace, permanently, if you delete it"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Export workspace data before the subscription ends; afterwards, email support@featurebase.app within 30 days to request an export","There is no pause option: cancel and restart the plan later instead","Yearly plans aren't refunded pro rata if cancelled early; the 30-day refund covers your last payment","An invoice after cancelling can be valid: it may carry final prorated usage charges","Contract customers can't self-cancel: talk to the Account Manager","Deleting the workspace can't be undone; cancelling the subscription alone keeps your data"]},"sources":[{"id":"s1","url":"https://help.featurebase.app/articles/4571005-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"Click on the 'Cancel subscription' button on the bottom right","supports":"the cancel button"},{"id":"s2","url":"https://help.featurebase.app/articles/8566369-how-to-manage-your-featurebase-subscription","title":"How to manage your Featurebase subscription","publisher":"vendor","quote":"Go to Settings → Billing","supports":"where billing lives"},{"id":"s3","url":"https://help.featurebase.app/articles/4571005-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"you'll retain access to Featurebase until the end of your current billing","supports":"access until the period ends"},{"id":"s4","url":"https://help.featurebase.app/articles/4571005-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"automatically paused as soon as your subscription becomes inactive","supports":"paid features pause"},{"id":"s5","url":"https://help.featurebase.app/articles/4571005-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"Feedback portal","supports":"which features pause"},{"id":"s6","url":"https://help.featurebase.app/articles/4571005-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"can continue using the Free plan, which has limited functionality and 1 seat","supports":"the Free plan after cancelling"},{"id":"s7","url":"https://help.featurebase.app/articles/4571005-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"Cancelling your subscription does not delete your data. However, you will lose access to it after your subscription ends unless you restart your plan","supports":"what happens to data"},{"id":"s8","url":"https://help.featurebase.app/articles/4571005-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"The refund request must be made within 30 days of the original payment date.","supports":"the refund window"},{"id":"s9","url":"https://help.featurebase.app/articles/4571005-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"be happy to refund your last payment","supports":"what is refunded"},{"id":"s10","url":"https://help.featurebase.app/articles/4571005-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"via the live chat or by emailing","supports":"how to ask for a refund"},{"id":"s11","url":"https://help.featurebase.app/articles/4571005-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"won't get a prorated refund if cancelled early","supports":"no prorated refunds for yearly plans"},{"id":"s12","url":"https://help.featurebase.app/articles/4571005-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"you'll need to speak to your Account Manager about pausing or cancelling your subscription.","supports":"contract plans go through the Account Manager"},{"id":"s13","url":"https://help.featurebase.app/articles/5917992-terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"Cancellation takes effect at the end of the current paid term.","supports":"when cancellation takes effect"},{"id":"s14","url":"https://help.featurebase.app/articles/5917992-terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"Fees are billed in advance per your plan and renew automatically unless cancelled.","supports":"automatic renewal"},{"id":"s15","url":"https://help.featurebase.app/articles/5917992-terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"You may request a refund within 30 days of the original payment by emailing support@featurebase.app.","supports":"the refund terms"},{"id":"s16","url":"https://help.featurebase.app/articles/0449940-delete-workspace","title":"Delete Workspace","publisher":"vendor","quote":"Settings → General → Danger zone","supports":"where to delete the workspace"},{"id":"s17","url":"https://help.featurebase.app/articles/0449940-delete-workspace","title":"Delete Workspace","publisher":"vendor","quote":"Complete the safety check, and your organization with all of the data is deleted","supports":"the safety check and what is deleted"},{"id":"s18","url":"https://help.featurebase.app/articles/0449940-delete-workspace","title":"Delete Workspace","publisher":"vendor","quote":"NB! Deleting a Workspace is a permanent action and cannot be undone.","supports":"deletion is permanent"},{"id":"s19","url":"https://www.featurebase.app/pricing","title":"Pricing","publisher":"vendor","quote":"Forever","supports":"the Free plan is free forever"},{"id":"s20","url":"https://help.featurebase.app/articles/8566369-how-to-manage-your-featurebase-subscription","title":"How to manage your Featurebase subscription","publisher":"vendor","quote":"Click 'Change plan'","supports":"changing plans"},{"id":"s21","url":"https://help.featurebase.app/articles/8566369-how-to-manage-your-featurebase-subscription","title":"How to manage your Featurebase subscription","publisher":"vendor","quote":"You will be given credit for any unused time on your previous, more expensive plan.","supports":"the downgrade credit"},{"id":"s22","url":"https://help.featurebase.app/articles/8566369-how-to-manage-your-featurebase-subscription","title":"How to manage your Featurebase subscription","publisher":"vendor","quote":"Go to Settings → Billing","supports":"where plan changes are made"},{"id":"s23","url":"https://help.featurebase.app/articles/8566369-how-to-manage-your-featurebase-subscription","title":"How to manage your Featurebase subscription","publisher":"vendor","quote":"Settings → Members and teams","supports":"where seats are managed"},{"id":"s24","url":"https://help.featurebase.app/articles/8566369-how-to-manage-your-featurebase-subscription","title":"How to manage your Featurebase subscription","publisher":"vendor","quote":"change seat types (e.g., from full to lite seats) to optimize your subscription","supports":"switching to lite seats"},{"id":"s25","url":"https://help.featurebase.app/articles/8810300-early-stage-startup-program","title":"Early-stage startup program","publisher":"vendor","quote":"In the first year, you'll be getting the Professional plan for just $63 per month, giving an 86% discount off the original list price of $450.","supports":"the startup discount"},{"id":"s26","url":"https://help.featurebase.app/articles/8810300-early-stage-startup-program","title":"Early-stage startup program","publisher":"vendor","quote":"Founded less than 2 years ago","supports":"eligibility: company age"},{"id":"s27","url":"https://help.featurebase.app/articles/8810300-early-stage-startup-program","title":"Early-stage startup program","publisher":"vendor","quote":"Fewer than 6 employees","supports":"eligibility: team size"},{"id":"s28","url":"https://help.featurebase.app/articles/8810300-early-stage-startup-program","title":"Early-stage startup program","publisher":"vendor","quote":"Raised less than $3M in funding","supports":"eligibility: funding"},{"id":"s29","url":"https://help.featurebase.app/articles/8810300-early-stage-startup-program","title":"Early-stage startup program","publisher":"vendor","quote":"Must apply within 90 days of sign-up","supports":"eligibility: application window"},{"id":"s30","url":"https://help.featurebase.app/articles/5917992-terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"You may export your workspace data at any time during your subscription via in-product capabilities.","supports":"exporting workspace data"},{"id":"s31","url":"https://help.featurebase.app/articles/5917992-terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"After this 30-day window, data is removed from active systems within 90 days and from backups within 365 days.","supports":"data deletion after the export window"},{"id":"s32","url":"https://help.featurebase.app/articles/5917992-terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"You can cancel at any time from your account dashboard or by contacting support.","supports":"ways to cancel"},{"id":"s33","url":"https://help.featurebase.app/articles/4571005-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"Yes, you can cancel an annual subscription (that is not on contract)","supports":"annual plans can be cancelled"},{"id":"s34","url":"https://help.featurebase.app/articles/4571005-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"the end of your 12-month billing period","supports":"when an annual plan ends"},{"id":"s35","url":"https://help.featurebase.app/articles/4571005-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"you won't be billed for this subscription in the next period","supports":"no charge for the next period"},{"id":"s36","url":"https://help.featurebase.app/articles/4571005-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"Yes, invoices received after cancellation can be valid. They may reflect final prorated charges for usage during the period when your subscription was still active.","supports":"final prorated invoice after cancelling"},{"id":"s37","url":"https://help.featurebase.app/articles/4571005-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"If you feel like Featurebase wasn't a good fit for your team, we'll be happy to refund your last payment.","supports":"the refund condition"},{"id":"s38","url":"https://help.featurebase.app/articles/4571005-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"No refunds will be granted for payments completed before the 30-day window.","supports":"no refunds after 30 days"},{"id":"s39","url":"https://help.featurebase.app/articles/4571005-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"There is no way to pause your Featurebase subscription","supports":"no pause option"},{"id":"s40","url":"https://help.featurebase.app/articles/8566369-how-to-manage-your-featurebase-subscription","title":"How to manage your Featurebase subscription","publisher":"vendor","quote":"For annual plans, downgrades will be scheduled when your subscription is due to renew.","supports":"annual downgrades wait for renewal"},{"id":"s41","url":"https://help.featurebase.app/articles/8566369-how-to-manage-your-featurebase-subscription","title":"How to manage your Featurebase subscription","publisher":"vendor","quote":"For monthly plans, removing teammates adjusts your invoice to reflect the reduced seat count moving forward.","supports":"monthly seat removal lowers the bill"},{"id":"s42","url":"https://help.featurebase.app/articles/8566369-how-to-manage-your-featurebase-subscription","title":"How to manage your Featurebase subscription","publisher":"vendor","quote":"reducing the number of seats is only available at the end of the annual contract term.","supports":"annual seat reductions wait for the term end"},{"id":"s43","url":"https://help.featurebase.app/articles/5917992-terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"After cancellation or termination, you may request a data export within 30 days by emailing support@featurebase.app.","supports":"export request after cancelling"},{"id":"s44","url":"https://help.featurebase.app/articles/8810300-early-stage-startup-program","title":"Early-stage startup program","publisher":"vendor","quote":"Haven't been on a paid Featurebase plan before","supports":"eligibility: no earlier paid plan"},{"id":"s45","url":"https://help.featurebase.app/articles/8810300-early-stage-startup-program","title":"Early-stage startup program","publisher":"vendor","quote":"Maximum of 6 seats","supports":"eligibility: seat cap"},{"id":"s46","url":"https://help.featurebase.app/articles/5917992-terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"Refunds aren't issued after the 30-day window.","supports":"no refunds after 30 days"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Which workspace role can cancel the subscription or delete the workspace isn't stated in Featurebase's help articles","What confirms a cancellation (an email or a status on the Billing page) isn't stated in Featurebase's help articles","Which data the in-product export covers, and in which format, isn't described in Featurebase's help articles or Terms","Whether deleting the workspace also cancels an active subscription isn't stated; cancel the subscription first"],"review":{"by":"stackcut-review","on":"2026-10-06","result":"fixed","notes":["Re-checked the routes against Featurebase's cancel, subscription-management and delete-workspace articles and its Terms of Service: the Settings, Billing cancel button, access to the end of the period, the 30-day refund and contract cancelling through the Account Manager are confirmed","Added that the refund is offered when Featurebase wasn't a good fit, that there are no refunds after 30 days, and that an invoice after cancelling can carry final prorated usage charges","Export: the Terms allow requesting an export by email within 30 days after cancelling; data deletion (90 days active, 365 days backups) runs after that window","Added that annual downgrades and annual seat reductions only happen at renewal, and that there is no pause option","Delete-workspace step reworded to match the article (a delete button, then a safety check)"]}},"delete_account":{"url":"https://help.featurebase.app/en/articles/8033192-how-to-delete-my-featurebase-account-organization-and-data","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/featurebase","json":"https://stackcut.io/exits/featurebase.json","evidence":{"packet_revision":"53499e398900d601cff5fd8deea0220349ce8d3a75523f5de7cb701858fa7ace","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"featurebase--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"featurebase--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"featurebase--direct-web--r3","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"figma","name":"Figma","category":"design_creative","website":"https://www.figma.com","domains":["figma.com"],"summary":"A team admin or owner cancels Figma Professional under the team's Admin, Settings, Cancel plan, with a reason. Features last until the billing period ends; then the team drops to the free Starter plan, where files over its limits can't be edited. No refunds. Organization and Enterprise plans: contact support.","routes":[{"channel":"direct_web","applies_to":"Professional plan teams (monthly or annual) paid by card to Figma","who":"Team admins or owners","method":"self_serve","start_url":"https://www.figma.com","steps":[{"do":"In the browser or Figma desktop app, find the Professional team in the file browser sidebar and click Admin","expect":"Settings"},{"do":"Select the Settings tab and, in the Plan section, click Cancel plan","expect":"a request for a cancellation reason"},{"do":"Select the most appropriate reason and click Cancel plan","expect":null}],"confirm_by":null,"effective":"You keep all Professional features until the end of the current billing period; then Figma downgrades the team to a free Starter team","notice":"Cancel before the end of the current subscription term to stop the next renewal","refund":"Payments for Figma subscriptions are non-refundable","fees":"Seats added before the downgrade are prorated on the last invoice","source_ids":["f1","f3","f4","f5","f6","f7","f13","f20"]},{"channel":"sales_contract","applies_to":"Organization and Enterprise plans","who":"Organization admins","method":"form","start_url":"https://help.figma.com/hc/en-us/requests/new","steps":[{"do":"Open Figma's support request page and ask support to downgrade or cancel the Organization or Enterprise plan","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"Payments for Figma subscriptions are non-refundable","fees":null,"source_ids":["f2","f8","f7"]}],"pay_less":[{"type":"free_plan","what":"Let the team drop to the free Starter plan: 3 Figma Design and Figma Sites files in a folder, 3 files each for FigJam and Figma Slides, and one folder","evidence":"documented","source_ids":["f16","f17"]},{"type":"seat_reduction","what":"Keep Professional with fewer seats: set a lower seat count for the next renewal (seats already bought can't be decreased mid-term)","evidence":"documented","source_ids":["f14","f21"]},{"type":"student_or_nonprofit","what":"Figma for Education gives verified students and educators free access (Professional plan for higher education, bootcamps and secondary schools)","evidence":"documented","source_ids":["f15"]}],"export":[{"data":"Account invoices","how":"Download copies of your account invoices before the downgrade","format":null,"limits":null,"source_ids":["f12"]}],"after_cancel":{"access_until":"The end of the current billing period","data_kept":"The account is not deleted and files stay, but teams over the Starter limits can't edit files until they are moved into allowed folders, drafts or another team","you_lose":["Professional plan features","Published Figma Sites (unpublished on downgrade)","Custom domains on published Figma Make apps (the figma.site address stays)"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"Figma asks for a cancellation reason before the final Cancel plan","tips":["Downgrading or cancelling does not delete the Figma account","Before the downgrade, move files into one folder, remove extra folders, and move extra files to drafts or another team so you can keep editing","To delete a team, cancel its Professional plan first"]},"sources":[{"id":"f1","url":"https://help.figma.com/hc/en-us/articles/360046216313-Upgrade-or-downgrade-your-plan","title":"Upgrade or downgrade your plan","publisher":"vendor","quote":"Team admins or owners can upgrade or downgrade a Professional team","supports":"who can cancel Professional"},{"id":"f2","url":"https://help.figma.com/hc/en-us/articles/360046216313-Upgrade-or-downgrade-your-plan","title":"Upgrade or downgrade your plan","publisher":"vendor","quote":"Organization admins can cancel an Organization plan","supports":"who can cancel Organization"},{"id":"f3","url":"https://help.figma.com/hc/en-us/articles/360046216313-Upgrade-or-downgrade-your-plan","title":"Upgrade or downgrade your plan","publisher":"vendor","quote":"Click Admin. Select the Settings tab. In the Plan section, click Cancel plan.","supports":"the cancel steps"},{"id":"f4","url":"https://help.figma.com/hc/en-us/articles/360046216313-Upgrade-or-downgrade-your-plan","title":"Upgrade or downgrade your plan","publisher":"vendor","quote":"Figma will ask you for a cancellation reason. Select the most appropriate reason and click Cancel plan.","supports":"the reason step and final step"},{"id":"f5","url":"https://help.figma.com/hc/en-us/articles/360046216313-Upgrade-or-downgrade-your-plan","title":"Upgrade or downgrade your plan","publisher":"vendor","quote":"At the end of your billing period, Figma will downgrade your team to a free Starter team.","supports":"what happens at the end of the period"},{"id":"f6","url":"https://help.figma.com/hc/en-us/articles/360046216313-Upgrade-or-downgrade-your-plan","title":"Upgrade or downgrade your plan","publisher":"vendor","quote":"You'll have access to all Professional plan features until the end of the current billing period.","supports":"when access ends"},{"id":"f7","url":"https://help.figma.com/hc/en-us/articles/360046216313-Upgrade-or-downgrade-your-plan","title":"Upgrade or downgrade your plan","publisher":"vendor","quote":"Payments for Figma subscriptions are non-refundable.","supports":"the refund policy"},{"id":"f8","url":"https://help.figma.com/hc/en-us/articles/360046216313-Upgrade-or-downgrade-your-plan","title":"Upgrade or downgrade your plan","publisher":"vendor","quote":"To downgrade from the Organization or Enterprise plan, contact our support team.","supports":"the Organization and Enterprise route"},{"id":"f9","url":"https://help.figma.com/hc/en-us/articles/360046216313-Upgrade-or-downgrade-your-plan","title":"Upgrade or downgrade your plan","publisher":"vendor","quote":"Downgrading or cancelling your subscription does not automatically delete your account.","supports":"the account stays"},{"id":"f10","url":"https://help.figma.com/hc/en-us/articles/360046216313-Upgrade-or-downgrade-your-plan","title":"Upgrade or downgrade your plan","publisher":"vendor","quote":"If you have more than the allowed number of files in your team when you downgrade, Figma will prevent you from being able to edit your files.","supports":"editing locks over the limits"},{"id":"f11","url":"https://help.figma.com/hc/en-us/articles/360046216313-Upgrade-or-downgrade-your-plan","title":"Upgrade or downgrade your plan","publisher":"vendor","quote":"Any published sites in Figma Sites will automatically get unpublished when you downgrade.","supports":"sites are unpublished"},{"id":"f12","url":"https://help.figma.com/hc/en-us/articles/360046216313-Upgrade-or-downgrade-your-plan","title":"Upgrade or downgrade your plan","publisher":"vendor","quote":"Download copies of your account invoices","supports":"what to download first"},{"id":"f13","url":"https://help.figma.com/hc/en-us/articles/360046216313-Upgrade-or-downgrade-your-plan","title":"Upgrade or downgrade your plan","publisher":"vendor","quote":"Any seats you add before your plan is downgraded will be prorated and reflected on your last invoice.","supports":"prorated seats on the last invoice"},{"id":"f14","url":"https://help.figma.com/hc/en-us/articles/360046216313-Upgrade-or-downgrade-your-plan","title":"Upgrade or downgrade your plan","publisher":"vendor","quote":"You can choose how many seats to purchase at the time of upgrade, and adjust seat counts during each renewal period or while you're still subscribed.","supports":"seat reduction"},{"id":"f15","url":"https://help.figma.com/hc/en-us/articles/360041061214-Verify-your-eligibility-for-Figma-for-Education","title":"Figma for Education","publisher":"vendor","quote":"Figma for Education provides free Figma access to students and educators.","supports":"the education program"},{"id":"f16","url":"https://help.figma.com/hc/en-us/articles/360046216313-Upgrade-or-downgrade-your-plan","title":"Upgrade or downgrade your plan","publisher":"vendor","quote":"Cancelling your Professional plan subscription will downgrade your team to the free Starter plan.","supports":"the free Starter plan"},{"id":"f17","url":"https://help.figma.com/hc/en-us/articles/360046216313-Upgrade-or-downgrade-your-plan","title":"Upgrade or downgrade your plan","publisher":"vendor","quote":"3 total Figma Design and Figma Sites files in a folder 3 files per each for FigJam and Figma Slides","supports":"Starter plan file limits"},{"id":"f18","url":"https://help.figma.com/hc/en-us/articles/360046216313-Upgrade-or-downgrade-your-plan","title":"Upgrade or downgrade your plan","publisher":"vendor","quote":"Published apps in Figma Make will remain published and available at their figma.site subdomain, but any connected custom domain will be removed.","supports":"Figma Make custom domains are removed"},{"id":"f19","url":"https://help.figma.com/hc/en-us/articles/360046216313-Upgrade-or-downgrade-your-plan","title":"Upgrade or downgrade your plan","publisher":"vendor","quote":"If you want to delete your team, you'll need to cancel your Professional plan subscription first.","supports":"the delete-team tip"},{"id":"f20","url":"https://www.figma.com/legal/tos/","title":"Figma Terms of Service","publisher":"vendor","quote":"Customer may elect not to renew a subscription by giving notice of cancellation to Figma before the end of the current subscription term.","supports":"cancel before the term ends to stop renewal"},{"id":"f21","url":"https://www.figma.com/legal/tos/","title":"Figma Terms of Service","publisher":"vendor","quote":"fees paid are non-refundable and quantities purchased cannot be decreased during the relevant subscription term.","supports":"seats can't be decreased mid-term"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["How to confirm a cancellation (email or status) is not described","The help page gives menu steps from the file browser at figma.com, not a direct link to team settings","Notice periods and terms for Organization and Enterprise contracts are not on the help page","Apple App Store and Google Play billing are not documented for Figma plans"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Added the renewal notice (cancel before the term ends) from the Terms of Service","Organization/Enterprise step now points to the support request page only; the in-app help widget isn't on the help page","Seat reduction now says seats can't be decreased mid-term, per the Terms of Service"]}},"delete_account":{"url":"https://www.figma.com/","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"figma","name":"Figma","recipes":[{"id":"replace-figma","title":"UI design","best_year_one_net":48}]},"page":"https://stackcut.io/cancel/figma","json":"https://stackcut.io/exits/figma.json","localized":[{"language":"ja","market":"JP","title":"Figmaの解約方法（プランのキャンセル）","page":"https://stackcut.io/ja/cancel/figma","checked_on":"2026-10-05"}],"evidence":{"packet_revision":"38d3e0c5c55ace833e28580f945cbcc60c605bf3d2278dc58aced73348331441","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"figma--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"figma--sales-contract--r2","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"fillout","name":"Fillout","category":"productivity","website":"https://www.fillout.com","domains":["fillout.com"],"summary":"Open your account name, Settings, Billing & usage, then the subscription and click Cancel; the plan runs to the renewal date, then drops to Free. Gotcha: Fillout's terms ask for written notice 30 days before the next billing period, so cancel early. Cancelling Forms doesn't cancel a Zite Apps subscription.","routes":[{"channel":"direct_web","label":"Cancel in settings","applies_to":"Paid Fillout plans (Starter, Pro, Business, Team), monthly or annual, paid by card","who":"An organization admin (only admins can view and manage the subscription plan)","method":"self_serve","start_url":"https://app.zite.com/home/settings/billing","steps":[{"do":"Click your account name in the upper left corner of the dashboard, then Settings, then Billing & usage","expect":"your subscription"},{"do":"In the subscription section, click Cancel","expect":null},{"do":"If you also pay for Zite Apps, cancel that subscription separately","expect":null}],"confirm_by":null,"effective":"Your current plan stays active until the next renewal date (an annual plan runs to the end of its year), then the account is downgraded to the Free tier automatically","notice":"Fillout's terms say a paid subscription renews automatically unless you notify Fillout in writing at least 30 days before the next billing period","refund":"Cancel within the first month of a monthly or annual subscription and you may get a full refund if usage was minimal. Upgrades and renewals can be fully refunded within 14 days of the charge if usage stayed within the previous plan; later refunds come as account credit. Otherwise charges are final","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s40"]},{"channel":"direct_web","label":"Cancel by email","applies_to":"Any paid plan, including Enterprise plans paid by wire transfer, purchase order, invoice or ACH; the terms allow cancelling by email","who":"The account holder","method":"email","start_url":null,"steps":[{"do":"Email support@fillout.com stating that you want to cancel your paid subscription, at least 30 days before the next billing period","expect":null}],"confirm_by":"A reply from Fillout support","effective":"The plan stays active until the next renewal date, then drops to the Free tier","notice":"Written notice at least 30 days before the next subscription billing period, or the subscription renews and your payment method is charged","refund":"Same refund policy as cancelling in settings; ask support@fillout.com or use the live chat","fees":null,"source_ids":["s7","s8","s4","s13","s41"]},{"channel":"direct_web","label":"Delete the organization","applies_to":"Organizations on the Free Forms & Apps plans (paid plans must downgrade first)","who":"An admin of the organization","method":"self_serve","start_url":null,"steps":[{"do":"Cancel the paid plan and wait until the organization is on the Free plan","expect":null},{"do":"Export responses you want to keep, then delete all forms, apps and databases and empty the Trash","expect":null},{"do":"Go to account settings: click your account name, then Settings","expect":null},{"do":"Scroll to the bottom, click Delete organization and type DELETE ORGANIZATION to confirm","expect":null}],"confirm_by":null,"effective":"The organization, its workspaces, forms and respondent submissions are deleted; this can't be undone","notice":null,"refund":null,"fees":null,"source_ids":["s14","s15","s16","s17","s18","s19","s20"]}],"pay_less":[{"type":"free_plan","what":"The Free tier keeps your forms and past submissions viewable and editable, without premium features or paid add-ons, with up to 1,000 responses a month across forms","evidence":"documented","source_ids":["s5","s21","s22","s23"]},{"type":"downgrade","what":"Move to a cheaper paid plan in Billing & usage; downgrades take effect at the end of the billing cycle","evidence":"documented","source_ids":["s1","s24"]},{"type":"student_or_nonprofit","what":"Non-profits, students and educational institutions can apply for a discount through Fillout's discount form; Fillout replies within 48 hours with a promotion code you add at checkout","evidence":"documented","source_ids":["s25","s26","s27"]}],"export":[{"data":"Form responses","how":"Open a form's responses and click the download icon in the top right; the export follows any filters you've applied","format":"CSV","limits":null,"source_ids":["s28"]},{"data":"Invoices","how":"In Billing & usage, click an invoice under Invoice History, then Download invoice in the tab that opens","format":null,"limits":null,"source_ids":["s29"]}],"after_cancel":{"access_until":"The next renewal date; an annual plan stays active until the end of its annual period","data_kept":"On the Free tier you can still view your forms and submissions, but partial submissions stop being stored. Fillout's terms let it remove account information and settings without notice, and removed data can't be recovered","you_lose":["Premium features and paid add-ons","Partial submissions (they reappear only for submissions collected after you upgrade again)","Integrations, which may be paused or limited","Email notifications other than automated response summaries","Responses above 1,000 a month across forms"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["The terms ask for written notice 30 days before the next billing period: cancel well ahead of renewal","Only organization admins can manage the subscription plan","Cancelling Fillout Forms doesn't cancel a Zite Apps subscription: cancel it separately","You can't remove your payment method yourself; Fillout support can","Seats aren't charged, so removing teammates doesn't lower the bill","Deleting the organization needs the Free plan and an empty account, and can't be undone: export responses first","An annual plan can only switch to monthly after the current annual subscription ends","On a trial with a card added, the account upgrades automatically when the trial ends unless you opt out before then"]},"sources":[{"id":"s1","url":"https://www.fillout.com/help/billing-and-payments","title":"Review your plan","publisher":"vendor","quote":"Click your Account name on the upper left corner of your dashboard followed by Settings, then navigate to Billing & usage.","supports":"where billing settings are"},{"id":"s2","url":"https://www.fillout.com/help/cancel-plan","title":"Cancel Fillout Plan","publisher":"vendor","quote":"Navigate to subscription in settings, then click Cancel.","supports":"the cancel step"},{"id":"s3","url":"https://www.fillout.com/help/cancel-plan","title":"Cancel Fillout Plan","publisher":"vendor","quote":"Your current plan will remain active until your next subscription or renewal date.","supports":"when access ends"},{"id":"s4","url":"https://www.fillout.com/help/cancel-plan","title":"Cancel Fillout Plan","publisher":"vendor","quote":"your plan will still remain active until December 31, 2026","supports":"annual plans run to the end of the year"},{"id":"s5","url":"https://www.fillout.com/help/cancel-plan","title":"Cancel Fillout Plan","publisher":"vendor","quote":"automatically be downgraded to the Free tier","supports":"the move to Free"},{"id":"s6","url":"https://www.fillout.com/help/cancel-plan","title":"Cancel Fillout Plan","publisher":"vendor","quote":"will not cancel your Zite Apps subscription","supports":"Zite Apps is cancelled separately"},{"id":"s7","url":"https://www.fillout.com/terms","title":"Terms and Conditions","publisher":"vendor","quote":"notify us in writing of your intent to cancel your paid subscription at least 30 days prior to your next subscription billing period","supports":"the 30-day notice"},{"id":"s8","url":"https://www.fillout.com/terms","title":"Terms and Conditions","publisher":"vendor","quote":"your paid subscription will be automatically renewed and the payment method on file with your Account will be automatically charged","supports":"automatic renewal"},{"id":"s9","url":"https://www.fillout.com/help/refund-policy","title":"Refund Policy","publisher":"vendor","quote":"If you cancel your plan within the first month of a monthly or annual subscription, you may request a full refund","supports":"the first-month refund"},{"id":"s10","url":"https://www.fillout.com/help/refund-policy","title":"Refund Policy","publisher":"vendor","quote":"You can request a full refund within 14 days of a charge for upgrades and subscription renewals","supports":"the 14-day refund for upgrades and renewals"},{"id":"s11","url":"https://www.fillout.com/help/refund-policy","title":"Refund Policy","publisher":"vendor","quote":"If a refund is requested after 14 days, it will not be returned to your original payment method and will instead be issued as account credit","supports":"later refunds as credit"},{"id":"s12","url":"https://www.fillout.com/help/refund-policy","title":"Refund Policy","publisher":"vendor","quote":"Outside the situations described above, or in cases of significant usage, all charges are final","supports":"otherwise charges are final"},{"id":"s13","url":"https://www.fillout.com/terms","title":"Terms and Conditions","publisher":"vendor","quote":"You may terminate your Account in accordance with your selected subscription plan through your account settings or by sending us an email at support@fillout.com","supports":"cancelling in settings or by email"},{"id":"s14","url":"https://www.fillout.com/help/delete-user-account","title":"Delete your Fillout account","publisher":"vendor","quote":"Only admins on the Free Forms & Apps plans can delete organizations.","supports":"who can delete, and the Free plan requirement"},{"id":"s15","url":"https://www.fillout.com/help/delete-user-account","title":"Delete your Fillout account","publisher":"vendor","quote":"you need to remove all forms, apps, and databases","supports":"the account must be emptied first"},{"id":"s16","url":"https://www.fillout.com/help/delete-user-account","title":"Delete your Fillout account","publisher":"vendor","quote":"Go to account settings","supports":"the settings step"},{"id":"s17","url":"https://www.fillout.com/help/delete-user-account","title":"Delete your Fillout account","publisher":"vendor","quote":"DELETE ORGANIZATION","supports":"the confirmation text"},{"id":"s18","url":"https://www.fillout.com/help/delete-user-account","title":"Delete your Fillout account","publisher":"vendor","quote":"Deleting your Fillout account cannot be undone.","supports":"deletion is permanent"},{"id":"s19","url":"https://www.fillout.com/help/delete-user-account","title":"Delete your Fillout account","publisher":"vendor","quote":"workspaces, forms, respondent submissions, collaborators' forms","supports":"what deletion removes"},{"id":"s20","url":"https://www.fillout.com/help/delete-user-account","title":"Delete your Fillout account","publisher":"vendor","quote":"Delete all forms, apps, and databases","supports":"the emptying step"},{"id":"s21","url":"https://www.fillout.com/help/cancel-plan","title":"Cancel Fillout Plan","publisher":"vendor","quote":"You can still view previously created forms and submissions","supports":"forms and submissions stay viewable"},{"id":"s22","url":"https://www.fillout.com/help/cancel-plan","title":"Cancel Fillout Plan","publisher":"vendor","quote":"You can still edit forms, but without paid add-ons or premium features","supports":"editing on the Free tier"},{"id":"s23","url":"https://www.fillout.com/help/cancel-plan","title":"Cancel Fillout Plan","publisher":"vendor","quote":"1,000 responses per month across forms","supports":"the Free tier response limit"},{"id":"s24","url":"https://www.fillout.com/help/billing-and-payments","title":"Review your plan","publisher":"vendor","quote":"Downgrades take effect at the end of your billing cycle","supports":"when downgrades apply"},{"id":"s25","url":"https://www.fillout.com/help/pricing-discounts","title":"Pricing discounts","publisher":"vendor","quote":"non-profits, students and educational institutions","supports":"who gets a discount"},{"id":"s26","url":"https://www.fillout.com/help/pricing-discounts","title":"Pricing discounts","publisher":"vendor","quote":"within 48 hours","supports":"the reply time"},{"id":"s27","url":"https://www.fillout.com/help/pricing-discounts","title":"Pricing discounts","publisher":"vendor","quote":"Add promotion code","supports":"applying the discount code"},{"id":"s28","url":"https://www.fillout.com/help/view-responses","title":"View form responses","publisher":"vendor","quote":"Click the download icon in the top right to export all of your responses in a formatted CSV respective of the filters.","supports":"exporting responses"},{"id":"s29","url":"https://www.fillout.com/help/billing-and-payments","title":"Review your plan","publisher":"vendor","quote":"Click an invoice under Invoice History.","supports":"downloading invoices"},{"id":"s30","url":"https://www.fillout.com/help/billing-and-payments","title":"Review your plan","publisher":"vendor","quote":"There isn't currently a way to change or remove your payment method yourself.","supports":"payment methods are removed by support"},{"id":"s31","url":"https://www.fillout.com/help/billing-and-payments","title":"Review your plan","publisher":"vendor","quote":"Fillout doesn't charge per seat, so you can invite your entire organization at no additional cost.","supports":"no per-seat charges"},{"id":"s32","url":"https://www.fillout.com/help/billing-and-payments","title":"Review your plan","publisher":"vendor","quote":"If you're on an annual plan, you can switch to a monthly plan after your current annual subscription ends.","supports":"annual-to-monthly switching"},{"id":"s33","url":"https://www.fillout.com/help/cancel-plan","title":"Cancel Fillout Plan","publisher":"vendor","quote":"If you upgrade again, partial submissions will reappear, but only submissions collected from that point forward will be stored.","supports":"partial submissions after downgrading"},{"id":"s34","url":"https://www.fillout.com/help/cancel-plan","title":"Cancel Fillout Plan","publisher":"vendor","quote":"may be paused or limited","supports":"integrations after downgrading"},{"id":"s35","url":"https://www.fillout.com/help/cancel-plan","title":"Cancel Fillout Plan","publisher":"vendor","quote":"automated emails that send response summaries","supports":"email notifications after downgrading"},{"id":"s36","url":"https://www.fillout.com/help/cancel-plan","title":"Cancel Fillout Plan","publisher":"vendor","quote":"Premium features are no longer accessible","supports":"premium features end"},{"id":"s37","url":"https://www.fillout.com/terms","title":"Terms and Conditions","publisher":"vendor","quote":"Once your account information and account settings are removed, you will not be able to recover this data from your Account","supports":"removed data can't be recovered"},{"id":"s38","url":"https://www.fillout.com/terms","title":"Terms and Conditions","publisher":"vendor","quote":"we reserve the right to remove your account information along with any account settings from our servers with NO liability or notice to you.","supports":"Fillout may remove account data"},{"id":"s39","url":"https://www.fillout.com/help/refund-policy","title":"Refund Policy","publisher":"vendor","quote":"provided your account usage was minimal","supports":"the usage condition on refunds"},{"id":"s40","url":"https://www.fillout.com/help/billing-and-payments","title":"Review your plan","publisher":"vendor","quote":"Only organization admins can view and manage the subscription plan.","supports":"who can cancel"},{"id":"s41","url":"https://www.fillout.com/help/billing-and-payments","title":"Review your plan","publisher":"vendor","quote":"Enterprise customers can pay via wire transfers, purchase orders (POs), invoice payments, and ACH.","supports":"Enterprise billing methods"},{"id":"s42","url":"https://www.fillout.com/help/refund-policy","title":"Refund Policy","publisher":"vendor","quote":"If you add a credit card during your Fillout forms trial, your account will automatically upgrade at the end of your trial unless you opt out.","supports":"trial auto-upgrade"},{"id":"s43","url":"https://www.fillout.com/help/refund-policy","title":"Refund Policy","publisher":"vendor","quote":"You can opt out of the auto-upgrade at any time before the end of the trial, and you will not be charged.","supports":"opting out of the trial upgrade"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Fillout's help center doesn't mention the 30-day written notice in its terms; whether cancelling in settings less than 30 days before renewal still avoids the next charge isn't stated","Fillout's pricing page, with current plan prices and any annual discount, isn't confirmed here"],"review":{"by":"stackcut-review","on":"2026-10-06","result":"fixed","notes":["Re-read Fillout's cancel, billing, refund, discount, account-deletion and response-export help pages and the Terms; every route, refund, notice and export fact confirmed","Who can cancel: only organization admins can view and manage the subscription plan","Email route: Enterprise plans can also be paid by wire, PO, invoice or ACH","Tip added: a trial with a card added upgrades automatically at the end unless you opt out","Start link: Fillout's cancel article itself links the billing settings on app.zite.com"]}},"page":"https://stackcut.io/cancel/fillout","json":"https://stackcut.io/exits/fillout.json","evidence":{"packet_revision":"ec39331de2fd9a7952a680246af05d5e2ab791d67866ce56bacdfab1bfc9b81a","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"fillout--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"fillout--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"fillout--direct-web--r3","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"fingerprint","name":"Fingerprint","category":"developer_tools","website":"https://fingerprint.com","domains":["fingerprint.com"],"summary":"Paid plans renew each billing cycle unless cancelled at least 30 days before the next one starts. Fingerprint's docs show no cancel button, so ask support (fingerprint.com/support) early. Usage bills monthly by API requests, fees are non-refundable, and a trial simply drops to the Free plan.","routes":[{"channel":"direct_web","label":"Pro Plus and other paid plans","applies_to":"Self-serve paid plans such as Pro Plus, billed monthly by API requests to a card or other payment method; the plan belongs to a workspace","who":"The customer's account holder for the workspace","method":"form","start_url":"https://fingerprint.com/support/","steps":[{"do":"Sign in to the Fingerprint dashboard (dashboard.fingerprint.com) and find the workspace whose plan you want to end, under Settings > Workspaces: each plan is tied to a workspace","expect":"Workspaces"},{"do":"Fingerprint's docs don't describe a cancel button: contact support (Ask a Human at fingerprint.com/support, replies within about 24 hours, or a ticket to support@fingerprint.com) and ask to cancel that workspace's subscription","expect":null},{"do":"Ask at least 30 days before the next billing cycle starts; otherwise the subscription renews for another cycle at Fingerprint's then-current price","expect":null},{"do":"Expect a last bill for the API requests made in the final billing period","expect":null}],"confirm_by":null,"effective":"The subscription stops renewing once cancelled at least 30 days before the Renewal Commencement Date (the first day after the current billing cycle)","notice":"At least 30 days before the Renewal Commencement Date","refund":"None: all fees and expenses are non-refundable, except under the Terms' indemnity section","fees":"Monthly bills follow the API requests made in the billing period: Pro Plus starts at $99 a month with 20,000 web and iOS requests, and further requests are $4 per 1,000","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s25","s26"]},{"channel":"direct_web","label":"Free trial","applies_to":"The one 14-day free trial each Fingerprint account gets","who":"The account holder","method":"self_serve","start_url":"https://dashboard.fingerprint.com/","steps":[{"do":"Don't upgrade: when the trial ends, the workspace defaults to the Free plan by itself","expect":null}],"confirm_by":null,"effective":"The trial ends after 14 days and the workspace moves to the Free plan unless you upgrade","notice":null,"refund":null,"fees":null,"source_ids":["s13","s14","s15"]},{"channel":"sales_contract","applies_to":"Enterprise plans, and annual billing arranged with Fingerprint sales","who":"The customer named on the order, with Fingerprint","method":"contact_sales","start_url":"https://fingerprint.com/support/","steps":[{"do":"Check your order or agreement for its term and renewal date","expect":null},{"do":"Contact Fingerprint sales or support (support@fingerprint.com) at least 30 days before the renewal date to cancel","expect":null}],"confirm_by":null,"effective":"The subscription doesn't renew at the next Renewal Commencement Date if cancelled at least 30 days before it","notice":"The online Terms require cancelling at least 30 days before the Renewal Commencement Date; an order form may set its own terms","refund":"None: fees are non-refundable except under the Terms' indemnity section","fees":null,"source_ids":["s3","s4","s8","s16","s25"]}],"pay_less":[{"type":"free_plan","what":"The Free plan allows 1,000 API requests a month for web and iOS and 500,000 for Android","evidence":"documented","source_ids":["s18","s19"]},{"type":"annual_billing","what":"Annual billing with discounts is available through sales","evidence":"documented","source_ids":["s16"]}],"after_cancel":{"access_until":null,"data_kept":"After termination you have no further access to Visitor Data sent to the service, and Fingerprint may delete it at any time","you_lose":["Access to the Visitor Data in the workspace","The paid plan's API request allowance; a Free plan workspace is limited to 1,000 web and iOS requests a month"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":null,"retention_step":null,"tips":["Cancel at least 30 days before the next billing cycle starts, or it renews for another cycle","Each plan is tied to a workspace: check every workspace you pay for","A trial needs no cancelling: it drops to the Free plan unless you upgrade","If an unintended traffic spike ran up API requests, submit a forgiveness request on the dashboard's Billing page","Fingerprint may end a Free plan at any time, and may suspend Free accounts with no API calls for 90 days"]},"sources":[{"id":"s1","url":"https://docs.fingerprint.com/docs/workspaces-environments","title":"Workspaces & environments","publisher":"vendor","quote":"Your plan is tied to your workspace.","supports":"plans belong to workspaces"},{"id":"s2","url":"https://docs.fingerprint.com/docs/workspaces-environments","title":"Workspaces & environments","publisher":"vendor","quote":"To manage your workspaces, go to Settings > Workspaces.","supports":"where workspaces are managed"},{"id":"s3","url":"https://docs.fingerprint.com/docs/tos-2026-02","title":"Terms of Service (effective February 1, 2026)","publisher":"vendor","quote":"Customer agrees that its Payment Method will be subject to this automatic renewal feature unless Customer cancels its subscription at least thirty (30) days prior to the Renewal Commencement Date.","supports":"the 30-day cancel deadline in the terms in force now"},{"id":"s4","url":"https://docs.fingerprint.com/docs/terms-of-service","title":"Terms of Service (effective November 1, 2026)","publisher":"vendor","quote":"Customer agrees that its Payment Method will be subject to this automatic renewal feature unless Customer cancels its subscription at least thirty (30) days prior to the Renewal Commencement Date.","supports":"the same deadline in the next version of the terms"},{"id":"s5","url":"https://docs.fingerprint.com/docs/terms-of-service","title":"Terms of Service (effective November 1, 2026)","publisher":"vendor","quote":"After Customer's initial billing cycle, and again after any subsequent billing cycle, Customer's subscription will automatically commence on the first day following the end of such period","supports":"automatic renewal each cycle"},{"id":"s6","url":"https://fingerprint.com/support/","title":"Support","publisher":"vendor","quote":"Ask a Human","supports":"contacting a person at support"},{"id":"s7","url":"https://fingerprint.com/support/","title":"Support","publisher":"vendor","quote":"Est. max wait time: 24 hours","supports":"the support response time"},{"id":"s8","url":"https://docs.fingerprint.com/docs/tos-2026-02","title":"Terms of Service (effective February 1, 2026)","publisher":"vendor","quote":"All fees and expenses are non-refundable except as set out in Section 10.i","supports":"no refunds"},{"id":"s9","url":"https://docs.fingerprint.com/docs/billing","title":"Billing","publisher":"vendor","quote":"Customers are billed monthly based on the number of identification API requests made over the billing period.","supports":"monthly usage billing"},{"id":"s10","url":"https://fingerprint.com/pricing/","title":"Pricing","publisher":"vendor","quote":"The minimum paid plan is Fingerprint Pro Plus, which starts at $99 per month","supports":"the Pro Plus price"},{"id":"s11","url":"https://fingerprint.com/pricing/","title":"Pricing","publisher":"vendor","quote":"Any additional requests are charged at a rate of $4 per 1,000 requests.","supports":"overage pricing"},{"id":"s12","url":"https://docs.fingerprint.com/docs/terms-of-service","title":"Terms of Service (effective November 1, 2026)","publisher":"vendor","quote":"the hosted user interface made available by FingerprintJS at https://dashboard.fingerprint.com/","supports":"the dashboard address"},{"id":"s13","url":"https://docs.fingerprint.com/docs/billing","title":"Billing","publisher":"vendor","quote":"When the trial ends, your workspace will default to the Free plan unless you upgrade to a paid plan.","supports":"the trial ends on the Free plan"},{"id":"s14","url":"https://docs.fingerprint.com/docs/billing","title":"Billing","publisher":"vendor","quote":"All Fingerprint accounts are limited to one unlimited 14-day free trial.","supports":"one trial per account"},{"id":"s15","url":"https://docs.fingerprint.com/docs/billing","title":"Billing","publisher":"vendor","quote":"Start with an unlimited 14-day free trial to test all Fingerprint products.","supports":"the trial length"},{"id":"s16","url":"https://fingerprint.com/pricing/","title":"Pricing","publisher":"vendor","quote":"Yes, we offer annual billing and discounts. Please contact sales for details","supports":"annual billing through sales"},{"id":"s18","url":"https://docs.fingerprint.com/docs/billing","title":"Billing","publisher":"vendor","quote":"On the Free plan, monthly API requests are limited to 1,000 for Web and iOS, and 500,000 for Android.","supports":"Free plan limits"},{"id":"s19","url":"https://fingerprint.com/pricing/","title":"Pricing","publisher":"vendor","quote":"up to 1,000 API calls per month","supports":"the Free plan allowance"},{"id":"s20","url":"https://docs.fingerprint.com/docs/terms-of-service","title":"Terms of Service (effective November 1, 2026)","publisher":"vendor","quote":"following termination it shall have no further access to any Visitor Data input into the Service","supports":"no access to data after termination"},{"id":"s21","url":"https://docs.fingerprint.com/docs/billing","title":"Billing","publisher":"vendor","quote":"you can submit a forgiveness request through the Billing page on the Fingerprint dashboard.","supports":"forgiveness for unintended spikes"},{"id":"s22","url":"https://docs.fingerprint.com/docs/terms-of-service","title":"Terms of Service (effective November 1, 2026)","publisher":"vendor","quote":"FingerprintJS may, in its sole and absolute discretion (x) terminate any Free Plan at any time and for any reason without notice","supports":"Free plans can be ended at any time"},{"id":"s23","url":"https://docs.fingerprint.com/docs/terms-of-service","title":"Terms of Service (effective November 1, 2026)","publisher":"vendor","quote":"in the case of Free Plan accounts, if no API calls have been made for a continuous period of 90 days","supports":"inactive Free accounts can be suspended"},{"id":"s24","url":"https://docs.fingerprint.com/docs/terms-of-service","title":"Terms of Service (effective November 1, 2026)","publisher":"vendor","quote":"FingerprintJS may delete any such data as may have been stored by FingerprintJS at any time.","supports":"Fingerprint may delete the data at any time"},{"id":"s25","url":"https://docs.fingerprint.com/docs/tos-2026-02","title":"Terms of Service (effective February 1, 2026)","publisher":"vendor","quote":"FingerprintJS will use commercially reasonable efforts to respond in a timely manner to support tickets sent by Customer to support@fingerprint.com","supports":"the support address"},{"id":"s26","url":"https://docs.fingerprint.com/docs/tos-2026-02","title":"Terms of Service (effective February 1, 2026)","publisher":"vendor","quote":"continue for an additional equivalent period, at FingerprintJS's then-current price for such subscription.","supports":"renewal at the then-current price in the terms in force now"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Fingerprint's public docs and pricing FAQ don't describe a cancel or downgrade button in the dashboard, or what you see after cancelling; the steps here rest on the Terms and the support page","Who in a workspace (which role) can cancel or change its plan isn't stated in Fingerprint's docs","Whether the final month's API requests are billed at once or on the usual billing date isn't documented","How long Fingerprint keeps Visitor Data after cancelling isn't stated beyond the Terms saying it may delete it at any time","Fingerprint doesn't publicly document a way to export identification data before leaving","Enterprise and annual contract terms are in each customer's order form and aren't public"],"review":{"by":"stackcut-review","on":"2026-10-06","result":"fixed","notes":["Added the support address from the current Terms (support@fingerprint.com) to the paid-plan and contract routes","The contract route cited a docs line about extra workspaces as if it covered cancelling; replaced it with the current Terms","Added the current (February 2026) Terms' renewal-at-then-current-price clause; the November 2026 version says the same","Pro Plus fee now names its 20,000 included web and iOS requests","Confirmed again that the billing docs and pricing FAQ describe no cancel or downgrade control"]}},"page":"https://stackcut.io/cancel/fingerprint","json":"https://stackcut.io/exits/fingerprint.json","evidence":{"packet_revision":"c1b29a6673648d1cd24f2f4786d370d979bc2c7c5dcc893d48888794bd7021d3","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"fingerprint--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"fingerprint--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"fingerprint--sales-contract--r3","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"firebase","name":"Firebase","category":"developer_tools","website":"https://firebase.google.com","domains":["firebase.google.com"],"summary":"Blaze projects bill through a Google Cloud billing account. Disable billing on the project to drop it to Spark, or delete the project in Firebase's Project settings; either may remove resources for good. Usage before the change is still billed, and committed-use discounts block disabling billing.","routes":[{"channel":"direct_web","label":"Downgrade to Spark by disabling billing","applies_to":"Firebase projects on the Blaze (pay-as-you-go) plan, which have a Cloud Billing account linked","who":"Someone with Project Billing Manager or Project Owner on the project, or Billing Account Administrator on the billing account. Limited billing permissions can block re-enabling later","method":"self_serve","start_url":"https://docs.cloud.google.com/billing/docs/how-to/modify-project","steps":[{"do":"Check the project has no active or pending committed-use discounts, which block disabling billing","expect":null},{"do":"In the Billing section of the Google Cloud console, locate the project","expect":null},{"do":"In the project row, open the Actions menu (more_vert), then select Disable billing","expect":"a prompt to confirm that you want to disable billing for this project"},{"do":"Click Disable billing","expect":null}],"confirm_by":null,"effective":"Billing on the project stops, and its Google Cloud and Maps Platform services are stopped. For Firebase, the project drops to the no-cost Spark plan. Usage before disabling is still billed to the previously linked billing account and can take up to two days to show","notice":null,"refund":null,"fees":"You're still responsible for all outstanding charges for the project","source_ids":["s5","s10","s11","s12","s13","s14","s15","s16","s39","s40","s41","s42","s43","s44"]},{"channel":"direct_web","label":"Delete the Firebase project","applies_to":"A Firebase project, which is also a Google Cloud project: deleting it removes it from both","who":"Firebase's page doesn't name a role. Project owners can restore the project within 30 days","method":"self_serve","start_url":"https://console.firebase.google.com/project/_/settings/general","steps":[{"do":"Go to your Project settings in the Firebase console","expect":null},{"do":"At the bottom of the General settings page, click Delete project","expect":null},{"do":"Select each checkbox to acknowledge the effects of deleting the project, then click Delete project","expect":null}],"confirm_by":null,"effective":"Billing and traffic serving stop, Firebase and Google Cloud services are disabled, and you lose access to the project and its apps. Google Cloud notes charges can continue until the current billing cycle ends. Project owners can restore it within 30 days; then deletion is permanent","notice":null,"refund":null,"fees":null,"source_ids":["s45","s46","s47","s48","s49","s50","s51","s52","s61","s19","s20","s21","s22","s25"]},{"channel":"direct_web","label":"Close the Cloud Billing account","applies_to":"Self-serve Cloud Billing accounts paying for Blaze projects. Closing stops billable services in every linked project, not only Firebase. Invoiced accounts are closed through a Google Cloud sales specialist or Cloud Billing Support","who":"A user with the billing.accounts.close permission on the billing account","method":"self_serve","start_url":"https://docs.cloud.google.com/billing/docs/how-to/close-or-reopen-billing-account","steps":[{"do":"Pay off any previous balance first","expect":null},{"do":"In the Google Cloud console, go to the Account management page and choose the Cloud Billing account you want to close","expect":null},{"do":"At the top of the page, click Close billing account","expect":null}],"confirm_by":null,"effective":"All billable services stop in projects linked to the account, and linked Firebase projects drop to Spark","notice":null,"refund":null,"fees":"Google bills the usage you accrued before closing","source_ids":["s17","s18","s35","s53","s54","s55","s56","s57","s58","s59","s60"]},{"channel":"sales_contract","label":"Termination under Google Cloud terms","applies_to":"Firebase services that Firebase's terms place under the Google Cloud Platform Terms of Service","who":"The customer, who may terminate for convenience on prior written notice","method":"email","start_url":"https://cloud.google.com/terms","steps":[{"do":"Email written notice that you are terminating the agreement for convenience to legal-notices@google.com","expect":null},{"do":"Stop using the services, which you must do once the termination takes effect","expect":null}],"confirm_by":"Notice is treated as received when the email is sent","effective":"Access to the Services terminates, including access to Customer Data if applicable","notice":"Prior written notice is required. The terms don't set a number of days for this kind of termination","refund":"Termination doesn't oblige Google to refund any fees, unless the agreement or the law says otherwise","fees":"Termination for convenience is subject to any financial commitments in an Order Form. All fees owed become immediately due on receipt of the final electronic bill or as stated in the final invoice","source_ids":["s26","s27","s28","s29","s30","s31","s32","s62","s63","s64"]}],"pay_less":[{"type":"free_plan","what":"Spark plan: no-cost quotas, and no payment information is needed to start with most features. Usage over a product's quota is shut off for the rest of that month","evidence":"documented","source_ids":["s1","s2","s3","s33"]},{"type":"downgrade","what":"Downgrade a Blaze project to Spark by disabling billing, which stops its paid Google Cloud services","evidence":"documented","source_ids":["s4","s13"]}],"export":[],"after_cancel":{"access_until":"When billing is disabled, the billing account is closed, or the project is deleted. Paid Google Cloud services stop at that point","data_kept":"On a downgrade to Spark, the data in non-default Realtime Database instances and Cloud Storage buckets isn't deleted, but you lose access to it. A deleted project can be restored by project owners for 30 days, then it is permanently deleted","you_lose":["Paid Google Cloud services in the project","Access to non-default Realtime Database instances and Cloud Storage buckets. Their data isn't deleted","The ability to deploy new or existing Cloud Functions","Some Google Cloud resources, which may be removed and become non-recoverable when billing is disabled"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Disabling billing can remove some Google Cloud resources for good. Export what you need first","You can't disable billing on a project with active or pending committed-use discounts","Budget alerts don't cap usage or charges","Linking a billing account that holds credits, such as a Google Cloud free trial, upgrades the project to Blaze automatically","Closing the Cloud Billing account stops billable services in every linked project, not just Firebase. Pay off any previous balance first","To delete data in non-default Realtime Database instances or Cloud Storage buckets while staying on Spark, contact Firebase Support","After billing is re-enabled, resources can take up to 24 hours to start again","Limited billing permissions can stop you re-enabling billing later"]},"sources":[{"id":"s1","url":"https://firebase.google.com/docs/projects/billing/firebase-pricing-plans","title":"Firebase pricing plans","publisher":"vendor","quote":"Firebase offers two different pricing plans, the no-cost Spark pricing plan and the pay-as-you-go Blaze pricing plan.","supports":"the two plans"},{"id":"s2","url":"https://firebase.google.com/docs/projects/billing/firebase-pricing-plans","title":"Firebase pricing plans","publisher":"vendor","quote":"You don't need to provide any payment information to get started using most Firebase features right away!","supports":"no payment information needed for the Spark plan"},{"id":"s3","url":"https://firebase.google.com/docs/projects/billing/firebase-pricing-plans","title":"Firebase pricing plans","publisher":"vendor","quote":"will be shut off for the remainder of that month","supports":"usage over a quota stops for the rest of the month"},{"id":"s4","url":"https://firebase.google.com/docs/projects/billing/firebase-pricing-plans","title":"Firebase pricing plans","publisher":"vendor","quote":"You can downgrade to the Spark pricing plan in the Firebase console.","supports":"a downgrade to Spark is possible"},{"id":"s5","url":"https://firebase.google.com/docs/projects/billing/firebase-pricing-plans","title":"Firebase pricing plans","publisher":"vendor","quote":"A Firebase project on the Blaze pricing plan has a Cloud Billing account linked to it","supports":"Blaze projects are billed through a Cloud Billing account"},{"id":"s6","url":"https://firebase.google.com/docs/projects/billing/firebase-pricing-plans","title":"Firebase pricing plans","publisher":"vendor","quote":"Your project loses access to any paid Google Cloud services","supports":"what a downgrade removes"},{"id":"s7","url":"https://firebase.google.com/docs/projects/billing/firebase-pricing-plans","title":"Firebase pricing plans","publisher":"vendor","quote":"Your project loses access to any non-default Realtime Database instances or non-default Cloud Storage buckets.","supports":"non-default databases and buckets lose access"},{"id":"s8","url":"https://firebase.google.com/docs/projects/billing/firebase-pricing-plans","title":"Firebase pricing plans","publisher":"vendor","quote":"The data in these instances and buckets doesn't get deleted","supports":"the data is kept"},{"id":"s9","url":"https://firebase.google.com/docs/projects/billing/firebase-pricing-plans","title":"Firebase pricing plans","publisher":"vendor","quote":"You cannot do new deploys of any new or any existing Cloud Functions.","supports":"Cloud Functions can't be deployed after a downgrade"},{"id":"s10","url":"https://docs.cloud.google.com/billing/docs/how-to/modify-project","title":"Disable billing for a project","publisher":"vendor","quote":"In the project row, open the Actions menu (more_vert), and then select Disable billing.","supports":"the Disable billing menu path"},{"id":"s11","url":"https://docs.cloud.google.com/billing/docs/how-to/modify-project","title":"Disable billing for a project","publisher":"vendor","quote":"Click Disable billing.","supports":"the final confirmation step"},{"id":"s12","url":"https://docs.cloud.google.com/billing/docs/how-to/modify-project","title":"Disable billing for a project","publisher":"vendor","quote":"all of your Google Cloud and Google Maps Platform services are stopped and billing on that project stops.","supports":"what disabling billing stops"},{"id":"s13","url":"https://docs.cloud.google.com/billing/docs/how-to/modify-project","title":"Disable billing for a project","publisher":"vendor","quote":"the project is downgraded from the Blaze plan to the no-cost Spark plan.","supports":"the Firebase downgrade"},{"id":"s14","url":"https://docs.cloud.google.com/billing/docs/how-to/modify-project","title":"Disable billing for a project","publisher":"vendor","quote":"some of your Google Cloud resources might be removed and become non-recoverable.","supports":"resources can be lost"},{"id":"s15","url":"https://docs.cloud.google.com/billing/docs/how-to/modify-project","title":"Disable billing for a project","publisher":"vendor","quote":"After billing is re-enabled, it might take up to 24 hours for the resources to start up again.","supports":"re-enabling restarts resources"},{"id":"s16","url":"https://docs.cloud.google.com/billing/docs/how-to/modify-project","title":"Disable billing for a project","publisher":"vendor","quote":"you might not have the required permissions needed to later re-enable billing","supports":"limited permissions can block re-enabling"},{"id":"s17","url":"https://docs.cloud.google.com/billing/docs/how-to/manage-billing-account","title":"Manage a Cloud Billing account","publisher":"vendor","quote":"You can close an active Cloud Billing account to stop all billable services in any projects linked to the account.","supports":"closing the billing account stops billable services"},{"id":"s18","url":"https://docs.cloud.google.com/billing/docs/how-to/manage-billing-account","title":"Manage a Cloud Billing account","publisher":"vendor","quote":"If your Cloud Billing account is closed or inactive, you can reopen the account.","supports":"a closed billing account can be reopened"},{"id":"s19","url":"https://docs.cloud.google.com/resource-manager/docs/delete-restore-projects","title":"Delete and restore projects","publisher":"vendor","quote":"Shutting down a project stops all billing and resource usage.","supports":"shutting down stops billing"},{"id":"s20","url":"https://docs.cloud.google.com/resource-manager/docs/delete-restore-projects","title":"Delete and restore projects","publisher":"vendor","quote":"Projects may continue to incur charges until the current billing cycle ends.","supports":"charges can continue until the cycle ends"},{"id":"s21","url":"https://docs.cloud.google.com/resource-manager/docs/delete-restore-projects","title":"Delete and restore projects","publisher":"vendor","quote":"After 30 days, the project and all its resources are permanently deleted and can't be recovered.","supports":"the 30-day deletion"},{"id":"s22","url":"https://docs.cloud.google.com/resource-manager/docs/delete-restore-projects","title":"Delete and restore projects","publisher":"vendor","quote":"During this period, project owners can restore the project.","supports":"who can restore during the 30 days"},{"id":"s23","url":"https://docs.cloud.google.com/resource-manager/docs/delete-restore-projects","title":"Delete and restore projects","publisher":"vendor","quote":"Select the project you want to delete.","supports":"the first step in the Manage resources page"},{"id":"s24","url":"https://docs.cloud.google.com/resource-manager/docs/delete-restore-projects","title":"Delete and restore projects","publisher":"vendor","quote":"Enter the project ID and click Shut down.","supports":"the confirmation steps"},{"id":"s25","url":"https://docs.cloud.google.com/resource-manager/docs/delete-restore-projects","title":"Delete and restore projects","publisher":"vendor","quote":"The project is immediately marked for deletion and becomes unusable.","supports":"the project is unusable at once"},{"id":"s26","url":"https://cloud.google.com/terms","title":"Google Cloud Platform Terms of Service","publisher":"vendor","quote":"Customer may terminate this Agreement for its convenience at any time on prior written notice","supports":"termination for convenience on prior written notice (Section 8.5)"},{"id":"s27","url":"https://cloud.google.com/terms","title":"Google Cloud Platform Terms of Service","publisher":"vendor","quote":"Notice will be treated as received when the email is sent.","supports":"when a notice counts as received (Section 14.1)"},{"id":"s28","url":"https://cloud.google.com/terms","title":"Google Cloud Platform Terms of Service","publisher":"vendor","quote":"will terminate (including access to Customer Data, if applicable)","supports":"access ends on termination (Section 8.7)"},{"id":"s29","url":"https://cloud.google.com/terms","title":"Google Cloud Platform Terms of Service","publisher":"vendor","quote":"are immediately due upon Customer's receipt of the final electronic bill or as stated in the final invoice","supports":"when fees are due (Section 8.7)"},{"id":"s30","url":"https://cloud.google.com/terms","title":"Google Cloud Platform Terms of Service","publisher":"vendor","quote":"will not oblige Google to refund any Fees","supports":"no refund on termination (Section 8.8)"},{"id":"s31","url":"https://cloud.google.com/terms","title":"Google Cloud Platform Terms of Service","publisher":"vendor","quote":"must cease use of the applicable Services","supports":"use must stop after termination (Section 8.5)"},{"id":"s32","url":"https://firebase.google.com/terms","title":"Firebase Terms of Service","publisher":"vendor","quote":"Firebase services subject to the Google Cloud Platform Terms of Service are","supports":"which Firebase services fall under the Google Cloud terms"},{"id":"s33","url":"https://firebase.google.com/docs/projects/billing/firebase-pricing-plans","title":"Firebase pricing plans","publisher":"vendor","quote":"you only pay for the resources that you consume","supports":"Blaze bills only for resources used"},{"id":"s34","url":"https://firebase.google.com/docs/projects/billing/firebase-pricing-plans","title":"Firebase pricing plans","publisher":"vendor","quote":"Unlinking a Cloud Billing account from your project from within the Google Cloud console","supports":"unlinking billing downgrades the project"},{"id":"s35","url":"https://firebase.google.com/docs/projects/billing/firebase-pricing-plans","title":"Firebase pricing plans","publisher":"vendor","quote":"Closing the Cloud Billing account linked to your project","supports":"closing the billing account downgrades the project"},{"id":"s36","url":"https://firebase.google.com/docs/projects/billing/firebase-pricing-plans","title":"Firebase pricing plans","publisher":"vendor","quote":"If you need to delete the data from these non-default instances and buckets, but remain on the Spark pricing plan","supports":"deleting kept data on Spark goes through Firebase Support"},{"id":"s37","url":"https://firebase.google.com/docs/projects/billing/firebase-pricing-plans","title":"Firebase pricing plans","publisher":"vendor","quote":"then your project is automatically upgraded to the Blaze pricing plan","supports":"linking credits upgrades to Blaze"},{"id":"s38","url":"https://firebase.google.com/docs/projects/billing/firebase-pricing-plans","title":"Firebase pricing plans","publisher":"vendor","quote":"budget alerts do not cap your usage or charges","supports":"budget alerts don't cap charges"},{"id":"s39","url":"https://docs.cloud.google.com/billing/docs/how-to/modify-project","title":"Disable billing for a project","publisher":"vendor","quote":"You're still responsible for all outstanding charges for the project.","supports":"outstanding charges still owed"},{"id":"s40","url":"https://docs.cloud.google.com/billing/docs/how-to/modify-project","title":"Disable billing for a project","publisher":"vendor","quote":"You can't disable billing on a project if you have any active or pending committed-use discounts (CUDs) in that project.","supports":"commitments block disabling billing"},{"id":"s41","url":"https://docs.cloud.google.com/billing/docs/how-to/modify-project","title":"Disable billing for a project","publisher":"vendor","quote":"usage charges that accrue prior to disabling billing on the project are billed to the previously linked","supports":"usage before disabling is still billed"},{"id":"s42","url":"https://docs.cloud.google.com/billing/docs/how-to/modify-project","title":"Disable billing for a project","publisher":"vendor","quote":"it might take up to two days for usage charges in the project to be reported to the transaction history","supports":"reporting delay"},{"id":"s43","url":"https://docs.cloud.google.com/billing/docs/how-to/modify-project","title":"Disable billing for a project","publisher":"vendor","quote":"In the Billing section of the Google Cloud console, locate the project using one of the following methods:","supports":"where to find the project"},{"id":"s44","url":"https://docs.cloud.google.com/billing/docs/how-to/modify-project","title":"Disable billing for a project","publisher":"vendor","quote":"Project Billing Manager or Project Owner","supports":"project roles that can unlink billing"},{"id":"s45","url":"https://support.google.com/firebase/answer/9137886","title":"Delete your project (Firebase Help)","publisher":"vendor","quote":"Go to your Project settings in the Firebase console.","supports":"where deletion starts"},{"id":"s46","url":"https://support.google.com/firebase/answer/9137886","title":"Delete your project (Firebase Help)","publisher":"vendor","quote":"At the bottom of the General settings page, click Delete project.","supports":"the Delete project step"},{"id":"s47","url":"https://support.google.com/firebase/answer/9137886","title":"Delete your project (Firebase Help)","publisher":"vendor","quote":"Select each checkbox to acknowledge the effects of deleting your project.","supports":"the acknowledgement step"},{"id":"s48","url":"https://support.google.com/firebase/answer/9137886","title":"Delete your project (Firebase Help)","publisher":"vendor","quote":"Stop all billing and traffic serving.","supports":"deleting stops billing"},{"id":"s49","url":"https://support.google.com/firebase/answer/9137886","title":"Delete your project (Firebase Help)","publisher":"vendor","quote":"Disable all Firebase services currently in use by this project.","supports":"deleting disables Firebase services"},{"id":"s50","url":"https://support.google.com/firebase/answer/9137886","title":"Delete your project (Firebase Help)","publisher":"vendor","quote":"Lose access to your entire project, including your project's apps.","supports":"access ends"},{"id":"s51","url":"https://support.google.com/firebase/answer/9137886","title":"Delete your project (Firebase Help)","publisher":"vendor","quote":"Project owners can restore this project within 30 days using the Google Cloud console.","supports":"the 30-day restore window"},{"id":"s52","url":"https://support.google.com/firebase/answer/9137886","title":"Delete your project (Firebase Help)","publisher":"vendor","quote":"Deleting your project is permanent.","supports":"deletion is permanent"},{"id":"s53","url":"https://docs.cloud.google.com/billing/docs/how-to/close-or-reopen-billing-account","title":"Close or reopen a Cloud Billing account","publisher":"vendor","quote":"Closing an active Cloud Billing account stops all billable services in any projects linked to the account.","supports":"closing stops billable services"},{"id":"s54","url":"https://docs.cloud.google.com/billing/docs/how-to/close-or-reopen-billing-account","title":"Close or reopen a Cloud Billing account","publisher":"vendor","quote":"You can't close a billing account until you pay off any previous balance.","supports":"pay the balance first"},{"id":"s55","url":"https://docs.cloud.google.com/billing/docs/how-to/close-or-reopen-billing-account","title":"Close or reopen a Cloud Billing account","publisher":"vendor","quote":"In the Google Cloud console, go to the Account management page.","supports":"where closing starts"},{"id":"s56","url":"https://docs.cloud.google.com/billing/docs/how-to/close-or-reopen-billing-account","title":"Close or reopen a Cloud Billing account","publisher":"vendor","quote":"At the prompt, choose the Cloud Billing account that you want to close.","supports":"choosing the account"},{"id":"s57","url":"https://docs.cloud.google.com/billing/docs/how-to/close-or-reopen-billing-account","title":"Close or reopen a Cloud Billing account","publisher":"vendor","quote":"At the top of the page, click cancel Close billing account.","supports":"the Close billing account step"},{"id":"s58","url":"https://docs.cloud.google.com/billing/docs/how-to/close-or-reopen-billing-account","title":"Close or reopen a Cloud Billing account","publisher":"vendor","quote":"After you close your Cloud Billing account, we'll bill you for the usage costs you accrued prior to canceling your account.","supports":"the final bill"},{"id":"s59","url":"https://docs.cloud.google.com/billing/docs/how-to/close-or-reopen-billing-account","title":"Close or reopen a Cloud Billing account","publisher":"vendor","quote":"To close an invoiced Cloud Billing account, contact your Google Cloud sales specialist or contact Cloud Billing Support.","supports":"invoiced accounts"},{"id":"s60","url":"https://docs.cloud.google.com/billing/docs/how-to/close-or-reopen-billing-account","title":"Close or reopen a Cloud Billing account","publisher":"vendor","quote":"billing.accounts.close","supports":"the permission needed to close"},{"id":"s61","url":"https://firebase.google.com/docs/projects/learn-more","title":"Understand Firebase projects","publisher":"vendor","quote":"The complete deletion of a project requires 30 days.","supports":"deletion takes 30 days"},{"id":"s62","url":"https://cloud.google.com/terms","title":"Google Cloud Platform Terms of Service","publisher":"vendor","quote":"Customer may stop using the Services at any time.","supports":"you can stop using the services anytime"},{"id":"s63","url":"https://cloud.google.com/terms","title":"Google Cloud Platform Terms of Service","publisher":"vendor","quote":"notices to Google must be sent to legal-notices@google.com","supports":"where notice goes"},{"id":"s64","url":"https://cloud.google.com/terms","title":"Google Cloud Platform Terms of Service","publisher":"vendor","quote":"Subject to any financial commitments in an Order Form or addendum to this Agreement","supports":"commitments survive termination for convenience"}],"verification":{"level":"docs","checked_on":"2026-10-08","by":"stackcut-research","unverified":["The Firebase console steps for downgrading to Spark aren't described on Firebase's pricing plans page","Which role can delete a Firebase project isn't stated on Firebase's help page","How to export Firestore, Realtime Database, Cloud Storage or Authentication data isn't covered on Firebase's billing or project pages","The date of the last invoice after billing is disabled or the billing account is closed isn't stated in Google Cloud's billing docs","Refunds for usage charges aren't described beyond the Google Cloud terms on termination"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Replaced the Google Cloud shutdown steps with Firebase's own Delete project steps (Project settings, General, Delete project); owners can restore within 30 days","Added closing the Cloud Billing account: Account management, Close billing account; pay any balance first; invoiced accounts go through sales or billing support","Disable billing: committed-use discounts block it, usage before disabling is still billed, and the roles that can unlink billing are named","Terms route: notice goes to legal-notices@google.com, and financial commitments in an Order Form still apply","Added tips: budget alerts don't cap charges; linking credits auto-upgrades to Blaze"]}},"page":"https://stackcut.io/cancel/firebase","json":"https://stackcut.io/exits/firebase.json","evidence":{"packet_revision":"fd49bcaca21d445da88d680670c7341043009dca04c53d18002f16c758ffbca7","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"firebase--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"firebase--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"firebase--direct-web--r3","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"firebase--sales-contract--r4","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"fireflies","name":"Fireflies.ai","category":"communication","website":"https://fireflies.ai","domains":["fireflies.ai"],"summary":"An admin cancels in the web app under Settings, Account, Subscriptions (Cancel, pick a reason, Proceed With Cancellation), at least 24 hours before the period ends; the account drops to Free. Gotcha: an AI Credits add-on is a separate subscription and must be cancelled separately under Settings, Billing.","routes":[{"channel":"direct_web","label":"Fireflies plan","applies_to":"Pro, Business and Enterprise plans billed by Fireflies","who":"An Admin or Billing Admin (only the current Billing Admin can change the workspace's plan)","method":"self_serve","start_url":null,"steps":[{"do":"In the Fireflies web app, click Settings in the left side menu, then Account in the left panel","expect":"the Subscriptions section"},{"do":"Scroll down to Subscriptions and click Cancel next to your active plan","expect":"a pop-up asking for your reason for canceling"},{"do":"Select a reason from the drop-down and click Continue; Fireflies may suggest guides or resources first","expect":"Proceed With Cancellation"},{"do":"Click Proceed With Cancellation, then Cancel Subscription (Cancel Team Subscription on team plans)","expect":null}],"confirm_by":null,"effective":"Paid features and data access stay until the end of the current billing period; then the account moves to the Free plan","notice":"Cancel at least 24 hours before the end of the current subscription period to avoid the next charge","refund":"Monthly plans: full refund if you've used Fireflies 7 days or less and logged 3 meetings or fewer, otherwise pro-rated. Annual plans: full refund within 7 days and 20 meetings or fewer; no pro-rated refunds. To ask for one, open the purple chat widget in the Fireflies app and choose Contact Support","fees":null,"source_ids":["f1","f2","f3","f4","f5","f6","f7","f8","f9","f10","f11","f12","f13","f14","f15","f16","f17","f18","f19","f47","f48","f49","f50"]},{"channel":"direct_web","label":"AI Credits add-on","applies_to":"AI Credits subscriptions, billed separately from the main plan","who":"An Admin or Billing Admin","method":"self_serve","start_url":null,"steps":[{"do":"In the web app, go to Settings, then Billing in the left panel, and find AI Credits","expect":"Edit"},{"do":"Click Edit and select Cancel Subscription","expect":"a box for your reason"},{"do":"Enter a reason, click Continue, then Cancel","expect":null}],"confirm_by":null,"effective":"You keep AI Credits access until the end of the current billing period","notice":null,"refund":"Refunds cover Fireflies subscription plans only, not AI Credits add-ons","fees":null,"source_ids":["f20","f21","f22","f23","f17"]}],"pay_less":[{"type":"free_plan","what":"The Free plan keeps limited AI summaries and 400 minutes of storage per team; a cancelled plan moves to it, and existing meetings stay accessible within its limits","evidence":"documented","source_ids":["f24","f25","f8","f9"]},{"type":"downgrade","what":"The Billing Admin can move to a cheaper plan: Settings, Billing, EDIT under the current subscription, then Downgrade. It starts at the next billing cycle","evidence":"documented","source_ids":["f1","f26","f27"]},{"type":"seat_reduction","what":"Every active user is a billable seat. Remove a teammate to lower the seat count going forward; the current cycle isn't refunded","evidence":"documented","source_ids":["f28","f29","f30"]},{"type":"annual_billing","what":"Annual billing costs less than monthly (the pricing page says save up to 44%)","evidence":"documented","source_ids":["f31"]}],"export":[{"data":"All meetings and file recordings (audio, and video if available), transcripts with speaker identification, AI summaries and attendee information","how":"Submit the data request form linked from Fireflies' export article, approve the request from the confirmation email, then use the download link Fireflies emails you","format":"Audio MP3, video MP4, transcripts and summaries TXT, metadata JSON","limits":"Available to all users on request; it arrives within 24 to 48 hours and the download link is valid for 7 days","source_ids":["f32","f33","f34","f35","f36","f37","f38","f39"]}],"after_cancel":{"access_until":"The end of the current billing period","data_kept":"Meetings, transcripts and recordings stay accessible within the Free plan's limits. Deleting the account deactivates it at once and permanently erases the data after 30 days. After the Terms end, Fireflies deletes content within a reasonable timeframe, keeping copies for archival, backup and legal compliance","you_lose":["Paid-plan features at the end of the billing period","Anything beyond the Free plan's limits (limited AI summaries, 400 minutes of storage per team)"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"A pop-up asks for your reason (drop-down); based on it, Fireflies may suggest guides or resources before Proceed With Cancellation","tips":["Cancel at least 24 hours before the subscription period ends","AI Credits is a separate subscription: cancel it too (Settings, Billing, AI Credits, Edit, Cancel Subscription)","AI Credits auto-upgrade moves you to a higher tier when credits run out; toggle off Auto upgrade and click Update to stop it","An AI credits free trial converts to a paid subscription ($5/month or the plan you picked) after 7 days; Fireflies sends a reminder first","A plan trial upgrades to paid automatically unless cancelled before it ends","Only users with Admin or Billing Admin permissions can see billing","Deleting the account deactivates it at once and erases data after 30 days (support can help recover it within that window): export first"]},"sources":[{"id":"f1","url":"https://guide.fireflies.ai/articles/2097647089-how-to-downgrade-fireflies-subscription","title":"How to downgrade Fireflies subscription","publisher":"vendor","quote":"Only the current Billing Admin can change your workspace subscription plan.","supports":"who can change the plan"},{"id":"f2","url":"https://guide.fireflies.ai/articles/2681748107-fireflies-billing-related-faqs","title":"Fireflies billing related FAQs","publisher":"vendor","quote":"Only users with Admin or Billing Admin permissions can view this page.","supports":"who can see billing"},{"id":"f3","url":"https://guide.fireflies.ai/articles/6637635140-how-to-cancel-fireflies-subscription","title":"How to cancel Fireflies subscription","publisher":"vendor","quote":"Go to the Fireflies web app and click the Settings from left side menu.","supports":"where the flow starts"},{"id":"f4","url":"https://guide.fireflies.ai/articles/6637635140-how-to-cancel-fireflies-subscription","title":"How to cancel Fireflies subscription","publisher":"vendor","quote":"Navigate to Account from the left panel.","supports":"the Account step"},{"id":"f5","url":"https://guide.fireflies.ai/articles/6637635140-how-to-cancel-fireflies-subscription","title":"How to cancel Fireflies subscription","publisher":"vendor","quote":"Scroll down to the Subscriptions section and click Cancel next to your active plan.","supports":"the Cancel button"},{"id":"f6","url":"https://guide.fireflies.ai/articles/6637635140-how-to-cancel-fireflies-subscription","title":"How to cancel Fireflies subscription","publisher":"vendor","quote":"A pop-up window will appear asking for your reason for canceling. Select a reason from the drop-down menu.","supports":"the reason pop-up"},{"id":"f7","url":"https://guide.fireflies.ai/articles/6637635140-how-to-cancel-fireflies-subscription","title":"How to cancel Fireflies subscription","publisher":"vendor","quote":"Based on the reason selected, Fireflies may suggest some helpful guides or resources that could help resolve the issue before you proceed with cancellation.","supports":"the retention step"},{"id":"f8","url":"https://guide.fireflies.ai/articles/6637635140-how-to-cancel-fireflies-subscription","title":"How to cancel Fireflies subscription","publisher":"vendor","quote":"your account will automatically transition to the Fireflies Free plan","supports":"the account moves to Free"},{"id":"f9","url":"https://guide.fireflies.ai/articles/6637635140-how-to-cancel-fireflies-subscription","title":"How to cancel Fireflies subscription","publisher":"vendor","quote":"Your existing meetings, transcripts, and recordings will remain accessible within the Free plan limits.","supports":"what stays after cancelling"},{"id":"f10","url":"https://guide.fireflies.ai/articles/6637635140-how-to-cancel-fireflies-subscription","title":"How to cancel Fireflies subscription","publisher":"vendor","quote":"click Proceed With Cancellation","supports":"the Proceed With Cancellation step"},{"id":"f11","url":"https://guide.fireflies.ai/articles/6637635140-how-to-cancel-fireflies-subscription","title":"How to cancel Fireflies subscription","publisher":"vendor","quote":"click Cancel Subscription (or Cancel Team Subscription for team plans)","supports":"the final confirm"},{"id":"f12","url":"https://guide.fireflies.ai/articles/6637635140-how-to-cancel-fireflies-subscription","title":"How to cancel Fireflies subscription","publisher":"vendor","quote":"Your paid subscription features will remain active until the end of your current billing period.","supports":"access until the end of the period"},{"id":"f13","url":"https://guide.fireflies.ai/articles/6637635140-how-to-cancel-fireflies-subscription","title":"How to cancel Fireflies subscription","publisher":"vendor","quote":"Your account will switch from your current paid plan (Pro, Business, or Enterprise) to the Free plan at the end of your billing cycle","supports":"the flow covers Pro, Business and Enterprise"},{"id":"f14","url":"https://fireflies.ai/terms-of-service","title":"Fireflies.ai Terms of Service","publisher":"vendor","quote":"You must cancel your Recurring Subscription at least 24 hours before the end of the current Subscription Period to avoid being charged the Subscription Fee for the next Subscription Period.","supports":"the 24-hour notice"},{"id":"f15","url":"https://fireflies.ai/terms-of-service","title":"Fireflies.ai Terms of Service","publisher":"vendor","quote":"You may cancel your Recurring Subscription at any time through your account settings. Cancellation will take effect at the end of your current Subscription Period.","supports":"cancelling in settings, effective at period end"},{"id":"f16","url":"https://guide.fireflies.ai/articles/9606045468-fireflies-billing-terms","title":"Fireflies billing terms","publisher":"vendor","quote":"Cancelling your Fireflies plan downgrades you to Free at the end of your current billing cycle. You keep paid features and access to your data until then.","supports":"what cancelling does"},{"id":"f17","url":"https://guide.fireflies.ai/articles/8731544498-fireflies-refund-policy","title":"Fireflies refund policy","publisher":"vendor","quote":"Refunds apply only to Fireflies subscription plans, not AI Credits add-ons","supports":"refunds exclude AI Credits"},{"id":"f18","url":"https://guide.fireflies.ai/articles/8731544498-fireflies-refund-policy","title":"Fireflies refund policy","publisher":"vendor","quote":"You've logged 3 meetings or fewer","supports":"the monthly full-refund condition (with 7 days or less of use)"},{"id":"f19","url":"https://guide.fireflies.ai/articles/8731544498-fireflies-refund-policy","title":"Fireflies refund policy","publisher":"vendor","quote":"Pro-rated refunds are not available on annual plans","supports":"no pro-rated refunds on annual plans"},{"id":"f20","url":"https://guide.fireflies.ai/articles/9606045468-fireflies-billing-terms","title":"Fireflies billing terms","publisher":"vendor","quote":"Cancelling your AI Credits subscription is separate from your main plan and also takes effect at the end of the current cycle","supports":"AI Credits is cancelled separately"},{"id":"f21","url":"https://guide.fireflies.ai/articles/6591896996-how-to-pause-or-cancel-ai-credits-auto-upgrade","title":"How to pause or cancel AI credits auto-upgrade","publisher":"vendor","quote":"Click Edit and select Cancel Subscription","supports":"the AI Credits cancel step"},{"id":"f22","url":"https://guide.fireflies.ai/articles/6591896996-how-to-pause-or-cancel-ai-credits-auto-upgrade","title":"How to pause or cancel AI credits auto-upgrade","publisher":"vendor","quote":"After canceling your AI Credits subscription, you will still have access until the end of your current billing period.","supports":"when an AI Credits cancel takes effect"},{"id":"f23","url":"https://guide.fireflies.ai/articles/6591896996-how-to-pause-or-cancel-ai-credits-auto-upgrade","title":"How to pause or cancel AI credits auto-upgrade","publisher":"vendor","quote":"When you run out of AI Credits before your current billing cycle, Fireflies automatically upgrades you to the next higher AI Credits tier based on your Auto-Upgrade settings.","supports":"auto-upgrade can raise the bill"},{"id":"f24","url":"https://fireflies.ai/pricing","title":"Fireflies.ai pricing","publisher":"vendor","quote":"400 mins of storage/team","supports":"the Free plan's storage"},{"id":"f25","url":"https://fireflies.ai/pricing","title":"Fireflies.ai pricing","publisher":"vendor","quote":"Limited AI summaries","supports":"the Free plan's AI summaries"},{"id":"f26","url":"https://guide.fireflies.ai/articles/2097647089-how-to-downgrade-fireflies-subscription","title":"How to downgrade Fireflies subscription","publisher":"vendor","quote":"Your current plan stays active until your billing cycle ends. The downgrade only kicks in at the start of your next cycle","supports":"when a downgrade takes effect"},{"id":"f27","url":"https://guide.fireflies.ai/articles/2097647089-how-to-downgrade-fireflies-subscription","title":"How to downgrade Fireflies subscription","publisher":"vendor","quote":"Navigate to Billing from the left panel.","supports":"where downgrades are made"},{"id":"f28","url":"https://guide.fireflies.ai/articles/2681748107-fireflies-billing-related-faqs","title":"Fireflies billing related FAQs","publisher":"vendor","quote":"A seat represents one user in your workspace. Every active user counts as a billable seat.","supports":"how seats are billed"},{"id":"f29","url":"https://guide.fireflies.ai/articles/2097647089-how-to-downgrade-fireflies-subscription","title":"How to downgrade Fireflies subscription","publisher":"vendor","quote":"If you want to stay on your current plan and only reduce the number of paid seats, remove a teammate from your workspace instead.","supports":"reducing seats"},{"id":"f30","url":"https://guide.fireflies.ai/articles/9606045468-fireflies-billing-terms","title":"Fireflies billing terms","publisher":"vendor","quote":"Removing a teammate decreases your seat count going forward; it doesn't refund anything for the current cycle.","supports":"when removing a seat lowers the bill"},{"id":"f31","url":"https://fireflies.ai/pricing","title":"Fireflies.ai pricing","publisher":"vendor","quote":"Save up to 44%","supports":"annual billing saves money"},{"id":"f32","url":"https://guide.fireflies.ai/articles/8915664468-how-to-export-your-fireflies-account-data","title":"How to export your Fireflies account data","publisher":"vendor","quote":"We support full data exports for all users upon request.","supports":"exports are available to everyone"},{"id":"f33","url":"https://guide.fireflies.ai/articles/8915664468-how-to-export-your-fireflies-account-data","title":"How to export your Fireflies account data","publisher":"vendor","quote":"Visit our data request form from your browser","supports":"how to request an export"},{"id":"f34","url":"https://guide.fireflies.ai/articles/8915664468-how-to-export-your-fireflies-account-data","title":"How to export your Fireflies account data","publisher":"vendor","quote":"you will need to approve the request before processing begins.","supports":"the email approval step"},{"id":"f35","url":"https://guide.fireflies.ai/articles/8915664468-how-to-export-your-fireflies-account-data","title":"How to export your Fireflies account data","publisher":"vendor","quote":"you will receive it within 24 to 48 hours.","supports":"export timing"},{"id":"f36","url":"https://guide.fireflies.ai/articles/8915664468-how-to-export-your-fireflies-account-data","title":"How to export your Fireflies account data","publisher":"vendor","quote":"The download link is only valid for 7 days.","supports":"the download link limit"},{"id":"f37","url":"https://guide.fireflies.ai/articles/8915664468-how-to-export-your-fireflies-account-data","title":"How to export your Fireflies account data","publisher":"vendor","quote":"all associated metadata will be provided in JSON format.","supports":"the metadata format"},{"id":"f38","url":"https://guide.fireflies.ai/articles/8915664468-how-to-export-your-fireflies-account-data","title":"How to export your Fireflies account data","publisher":"vendor","quote":"Video (MP4 format), if available","supports":"the video format"},{"id":"f39","url":"https://guide.fireflies.ai/articles/8915664468-how-to-export-your-fireflies-account-data","title":"How to export your Fireflies account data","publisher":"vendor","quote":"Transcripts: Text versions of your meetings (TXT format) along with speaker identification","supports":"the transcript format"},{"id":"f40","url":"https://guide.fireflies.ai/articles/7418886518-how-to-delete-fireflies-account","title":"How to delete Fireflies account","publisher":"vendor","quote":"Your account will be deactivated immediately after you initiate deletion","supports":"deleting deactivates at once"},{"id":"f41","url":"https://guide.fireflies.ai/articles/7418886518-how-to-delete-fireflies-account","title":"How to delete Fireflies account","publisher":"vendor","quote":"After 30 days, your data will be permanently erased and cannot be recovered","supports":"the 30-day deletion window"},{"id":"f42","url":"https://guide.fireflies.ai/articles/7418886518-how-to-delete-fireflies-account","title":"How to delete Fireflies account","publisher":"vendor","quote":"If you change your mind during this period, contact our support team, and we can help recover your data","supports":"recovery within 30 days"},{"id":"f43","url":"https://fireflies.ai/terms-of-service","title":"Fireflies.ai Terms of Service","publisher":"vendor","quote":"Fireflies will delete copies of such content within a reasonable timeframe","supports":"content deletion after termination"},{"id":"f44","url":"https://guide.fireflies.ai/articles/6591896996-how-to-pause-or-cancel-ai-credits-auto-upgrade","title":"How to pause or cancel AI credits auto-upgrade","publisher":"vendor","quote":"Toggle off Auto upgrade and click Update to save your changes","supports":"turning off auto-upgrade"},{"id":"f45","url":"https://guide.fireflies.ai/articles/9606045468-fireflies-billing-terms","title":"Fireflies billing terms","publisher":"vendor","quote":"After 7 days, your trial converts to a paid AI credits subscription at $5/month (or whichever plan you selected at the start of the trial).","supports":"the AI credits trial converts to paid"},{"id":"f46","url":"https://guide.fireflies.ai/articles/2681748107-fireflies-billing-related-faqs","title":"Fireflies billing related FAQs","publisher":"vendor","quote":"If you don't cancel your subscription before your trial ends, Fireflies automatically upgrades you to a paid plan.","supports":"a plan trial converts to paid"},{"id":"f47","url":"https://guide.fireflies.ai/articles/8731544498-fireflies-refund-policy","title":"Fireflies refund policy","publisher":"vendor","quote":"You've logged 20 meetings or fewer","supports":"the annual full-refund condition (with 7 days or less of use)"},{"id":"f48","url":"https://guide.fireflies.ai/articles/8731544498-fireflies-refund-policy","title":"Fireflies refund policy","publisher":"vendor","quote":"You've used Fireflies for 7 days or less","supports":"the full-refund time condition"},{"id":"f49","url":"https://guide.fireflies.ai/articles/8731544498-fireflies-refund-policy","title":"Fireflies refund policy","publisher":"vendor","quote":"You've used Fireflies for more than 7 days","supports":"the monthly pro-rated refund condition"},{"id":"f50","url":"https://guide.fireflies.ai/articles/8731544498-fireflies-refund-policy","title":"Fireflies refund policy","publisher":"vendor","quote":"Select Contact Support and ask for a refund","supports":"how to request a refund"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Fireflies' help pages read don't mention Apple App Store or Google Play billing, so there are no app store routes","No separate Enterprise contract terms (renewal notice, invoices) were found; the self-serve cancel article says it covers Enterprise plans too","No confirmation email or on-screen status after cancelling is documented","How long data is kept on an unused Free account is not stated"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Re-read the cancel, billing terms, refund, AI Credits, downgrade, billing FAQ, export and delete articles and the terms; every quoted fact matched","Added how to request a refund (chat widget, Contact Support) to the plan route's refund (source f50)"]}},"stackcut":{"vendor_id":"fireflies","name":"Fireflies.ai","recipes":[{"id":"replace-fireflies","title":"AI meeting notes","best_year_one_net":166}]},"page":"https://stackcut.io/cancel/fireflies","json":"https://stackcut.io/exits/fireflies.json","evidence":{"packet_revision":"1ff86c47be624cca18b49f4c936e65c95f41a291915405f093b8305baf569ca4","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"fireflies--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"fireflies--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"fitbit_premium","name":"Fitbit Premium","category":"health_fitness","website":"https://www.fitbit.com","domains":["fitbit.com"],"summary":"Fitbit Premium is now shown as Google Health Premium. On Android: Google Health app, profile picture, Google Health Settings, Google Health Premium, Cancel membership, then confirm in Google Play. Google Store buyers cancel under Your subscriptions; iPhone buyers in the App Store. Access runs to the period's end; no refund.","routes":[{"channel":"google_play","applies_to":"Google Health Premium (formerly Fitbit Premium) bought in the Google Health app on Android (billed by Google Play)","who":"The Google Account that pays for the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"Open the Google Health app and tap your profile picture or initial at the top right","expect":"Google Health Settings"},{"do":"Tap Google Health Settings, then Google Health Premium","expect":"Cancel membership"},{"do":"At the bottom of the page, tap Cancel membership","expect":"the Google Play Store subscription management page"},{"do":"Confirm the cancellation in Google Play","expect":null}],"confirm_by":null,"effective":"The subscription remains active until the end of the current billing period (or the trial, if cancelling a trial)","notice":null,"refund":"Google doesn't give refunds for most Google Play purchases","fees":null,"source_ids":["s1","s5","s6","s10"]},{"channel":"direct_web","applies_to":"Google Health Premium bought on the Google Store","who":"The Google Account used to buy the subscription","method":"self_serve","start_url":"https://store.google.com/subscriptions","steps":[{"do":"Go to Your subscriptions on the Google Store, signed in with the Google Account that bought Premium","expect":"Google Health Premium"},{"do":"Select Google Health Premium, then under Payment method click Cancel subscription","expect":"a pop-up window"},{"do":"In the pop-up, click Confirm","expect":null}],"confirm_by":null,"effective":"Future charges stop; you can use Premium until the end of the billing period you paid for (a cancelled trial runs to the end of the trial). A membership bought with a new device ends right away and cancels the order if the device hasn't shipped; within the return period it ends after Google gets the device back","notice":null,"refund":"No money back for the current billing period you paid for","fees":null,"source_ids":["s7","s11","s12","s13","s21"]},{"channel":"apple_app_store","applies_to":"Google Health Premium bought in the Google Health app on an iPhone or iPad (billed by Apple)","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":"https://account.apple.com/account/manage/section/subscriptions","steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then Google Health Premium","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription (you may need to scroll down)","expect":null}],"confirm_by":"In Subscriptions there is no Cancel button, or an expiration message in red text","effective":"Google says the subscription remains active until the end of the current billing period","notice":"To avoid paying after an Apple free trial, cancel at least 24 hours before the trial ends","refund":null,"fees":null,"source_ids":["s1","s9","s14","s18","s19","s20"]},{"channel":"paypal","applies_to":"Subscriptions bought in the Google Play Store with PayPal that don't appear in your Google Play subscriptions","who":"The PayPal account holder","method":"platform_settings","start_url":null,"steps":[{"do":"Sign in to your PayPal account and cancel the Google Health Premium subscription there","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s8"]}],"pay_less":[{"type":"bundle","what":"Google Health Premium is included at no extra cost with Google AI Pro and Google AI Ultra (Google One) plans; a Fitbit device or Pixel Watch is required","evidence":"documented","source_ids":["s15","s22"]}],"export":[],"after_cancel":{"access_until":"The end of the current billing period, or the end of the trial","data_kept":"Google Health Coach data is retained after Premium expires; you can delete it manually","you_lose":["The Google Health Coach and other Premium features"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Uninstalling the Google Health app does not cancel the subscription","Check your email for a subscription receipt to see which platform bills you","If you pay for a standalone Premium subscription and also have a Google One plan that includes Premium, cancel the standalone one","Buyers on other stores or websites (including older fitbit.com purchases) cancel where they originally subscribed"]},"sources":[{"id":"s1","url":"https://support.google.com/googlehealth/answer/18072871?hl=en","title":"Cancel your Google Health Premium subscription","publisher":"vendor","quote":"If you decide to stop your Google Health Premium subscription, you can cancel it at any time. Your subscription remains active until the end of your current billing period.","supports":"cancel any time; when access ends"},{"id":"s2","url":"https://support.google.com/googlehealth/answer/18072871?hl=en","title":"Cancel your Google Health Premium subscription","publisher":"vendor","quote":"Important: Uninstalling the Google Health app will not cancel your subscription.","supports":"the uninstall tip"},{"id":"s3","url":"https://support.google.com/googlehealth/answer/18072871?hl=en","title":"Cancel your Google Health Premium subscription","publisher":"vendor","quote":"After Google Health Premium expires, the data in the Google Health Coach is still retained. You can manually delete the data.","supports":"what is kept after cancelling"},{"id":"s4","url":"https://support.google.com/googlehealth/answer/18072871?hl=en","title":"Cancel your Google Health Premium subscription","publisher":"vendor","quote":"Tip: To determine which platform handles your billing, check your email for a subscription receipt","supports":"how to find who bills you"},{"id":"s5","url":"https://support.google.com/googlehealth/answer/18072871?hl=en","title":"Cancel your Google Health Premium subscription","publisher":"vendor","quote":"At the bottom of the page, tap Cancel membership. You'll be redirected to the Google Play Store subscription management page to confirm your cancellation.","supports":"the Android steps"},{"id":"s6","url":"https://support.google.com/googlehealth/answer/18072871?hl=en","title":"Cancel your Google Health Premium subscription","publisher":"vendor","quote":"Important: Google doesn't give refunds for most Google Play purchases.","supports":"Google Play refunds"},{"id":"s7","url":"https://support.google.com/googlehealth/answer/18072871?hl=en","title":"Cancel your Google Health Premium subscription","publisher":"vendor","quote":"Go to Your subscriptions. Select Google Health Premium. Under the \"Payment method,\" click Cancel subscription. Open the pop-up window, click Confirm.","supports":"the Google Store steps"},{"id":"s8","url":"https://support.google.com/googlehealth/answer/18072871?hl=en","title":"Cancel your Google Health Premium subscription","publisher":"vendor","quote":"If you purchased your subscription in the Google Play Store using PayPal, but your subscription doesn't appear, cancel your subscription from your PayPal account.","supports":"the PayPal route"},{"id":"s9","url":"https://support.google.com/googlehealth/answer/18072871?hl=en","title":"Cancel your Google Health Premium subscription","publisher":"vendor","quote":"If you purchased your Google Health Premium membership through a different store, sign in to the store or website where you originally subscribed.","supports":"other stores, including Apple"},{"id":"s10","url":"https://support.google.com/googlehealth/answer/18072871?hl=en","title":"Cancel your Google Health Premium subscription","publisher":"vendor","quote":"Open the Google Health app. At the top right, tap your Profile picture or Initial.","supports":"where the Android flow starts"},{"id":"s11","url":"https://support.google.com/store/answer/11264766?hl=en","title":"Cancel your Google Store subscription","publisher":"vendor","quote":"You'll only stop future charges for your Google Health Premium subscription. You won't get your money back for the current billing period you paid for.","supports":"Google Store refunds"},{"id":"s12","url":"https://support.google.com/store/answer/11264766?hl=en","title":"Cancel your Google Store subscription","publisher":"vendor","quote":"You'll still be able to use Google Health Premium until the end of that billing period.","supports":"when Google Store access ends"},{"id":"s13","url":"https://support.google.com/store/answer/11264766?hl=en","title":"Cancel your Google Store subscription","publisher":"vendor","quote":"For memberships with a new device purchase, it'll end after we get the device.","supports":"memberships bundled with a device"},{"id":"s14","url":"https://support.google.com/fitbit/answer/14237941?hl=en","title":"Sign up or manage your Google Health Premium subscription","publisher":"vendor","quote":"Follow the instructions and you'll be able to activate your subscription through the Google Play Store or App Store.","supports":"Premium is sold through Google Play and the App Store"},{"id":"s15","url":"https://support.google.com/fitbit/answer/14237941?hl=en","title":"Sign up or manage your Google Health Premium subscription","publisher":"vendor","quote":"Google Health Premium will be included for no extra cost for subscribers on Google AI Pro and Google AI Ultra.","supports":"the Google One bundle"},{"id":"s16","url":"https://support.google.com/fitbit/answer/14237941?hl=en","title":"Sign up or manage your Google Health Premium subscription","publisher":"vendor","quote":"you might have purchased a standalone Google Health Premium subscription and a Google One subscription that includes Google Health Premium.","supports":"the double-subscription tip"},{"id":"s17","url":"https://support.google.com/fitbit/answer/14237941?hl=en","title":"Sign up or manage your Google Health Premium subscription","publisher":"vendor","quote":"With Google Health Premium, you'll have access to the Google Health Coach","supports":"what you lose"},{"id":"s18","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"s19","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"s20","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.","supports":"trial notice on Apple"},{"id":"s21","url":"https://support.google.com/store/answer/11264766?hl=en","title":"Cancel your Google Store subscription","publisher":"vendor","quote":"For memberships with a new device purchase, it'll end right away, and your order will be canceled.","supports":"cancelling a device-bundled membership before shipment cancels the order"},{"id":"s22","url":"https://support.google.com/fitbit/answer/14237941?hl=en","title":"Sign up or manage your Google Health Premium subscription","publisher":"vendor","quote":"A Fitbit device or Pixel watch is required for access to Google Health Premium.","supports":"the Google AI Pro/Ultra bundle needs a Fitbit device or Pixel Watch"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["The rename from Fitbit Premium to Google Health Premium is inferred from Google's help pages at the former Fitbit Premium URLs; no rename announcement was read","Cancel steps for older subscriptions bought on fitbit.com are not given beyond 'sign in where you originally subscribed' (fitbit.com now redirects to the Google Store)","How to confirm a cancellation (email or status) is not stated for the Android, Google Store or PayPal routes","Current Premium prices and any annual plan were not researched; data export was not researched"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Google Store route: added that cancelling a device-bundled membership before the device ships ends it at once and cancels the order (s21); refund now just the no-money-back line","Bundle offer: added that a Fitbit device or Pixel Watch is required (s22)","Checked store.google.com/subscriptions: it exists behind Google sign-in (not signed in)"]}},"delete_account":{"url":"https://www.fitbit.com/settings/profile","difficulty":"medium","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/fitbit_premium","json":"https://stackcut.io/exits/fitbit_premium.json","evidence":{"packet_revision":"65c295182a56ca15aa1b4f49ba03b8c99097ef411329518f309a77e999cb3149","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"fitbit-premium--google-play--r1","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"fitbit-premium--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"fitbit-premium--apple-app-store--r3","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"fitbit-premium--paypal--r4","channel":"paypal","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"flickr","name":"Flickr","category":"cloud_storage","website":"https://www.flickr.com","domains":["flickr.com","flickrhelp.com"],"summary":"On the web, open Settings and under Membership status choose Manage your Pro subscription, then Cancel your subscription, at least a day before billing. Apple and Google Play purchases cancel from the Flickr app or the store. Pro runs to the end of the term, with no refunds; content over the free limits is at risk.","routes":[{"channel":"direct_web","label":"Pro bought on the Flickr website","applies_to":"Pro subscriptions bought on Flickr's website, not through Apple or Google","who":"The account owner, signed in to Flickr","method":"self_serve","start_url":"https://www.flickr.com/account","steps":[{"do":"Select your profile photo, then Settings","expect":"Membership status"},{"do":"Under Membership status, select Manage your Pro subscription","expect":"Cancel your subscription"},{"do":"Select Cancel your subscription and finish the cancellation","expect":"A confirmation page"}],"confirm_by":"A confirmation page on the web, and an email confirming the cancellation","effective":"Pro benefits stay active until the end of the paid subscription term","notice":"Cancel at least one day before the next scheduled billing date","refund":"None: the Terms say all subscription fees are nonrefundable","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s25","s26","s27"]},{"channel":"apple_app_store","label":"Pro bought through Apple","applies_to":"Pro bought through the App Store in the Flickr app on iPhone or iPad","who":"The person whose Apple Account bought the subscription","method":"platform_settings","start_url":"https://apps.apple.com/account/subscriptions","steps":[{"do":"Open the Flickr app, tap the Profile icon, tap the Settings icon, then Flickr Pro","expect":"Manage subscription"},{"do":"Tap Manage subscription; you are taken to Apple's subscription settings","expect":null},{"do":"Tap Cancel Subscription, scrolling down if you don't see it","expect":null}],"confirm_by":"The subscription shows no Cancel button, or an expiration message in red text","effective":"Pro benefits stay active until the subscription expires","notice":"Flickr asks you to cancel at least one day before the next billing date","refund":null,"fees":null,"source_ids":["s7","s8","s1","s6","s28","s29"]},{"channel":"google_play","label":"Pro bought through Google Play","applies_to":"Pro bought through Google Play in the Flickr app on Android","who":"The person whose Google account bought the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Open the Flickr app, tap the Profile icon, tap the Settings icon, then Flickr Pro","expect":"Manage subscription"},{"do":"Tap Manage subscription, then tap Cancel Plan","expect":null},{"do":"Or open your subscriptions in Google Play, select Flickr and tap Cancel subscription, then follow the instructions","expect":"Cancel subscription"}],"confirm_by":"Not described on Flickr's or Google's help pages","effective":"You keep Pro for the time you've already paid","notice":"Flickr asks you to cancel at least one day before the next billing date","refund":null,"fees":null,"source_ids":["s7","s9","s6","s30","s31"]}],"pay_less":[{"type":"annual_billing","what":"Pay yearly ($82) or every two years ($148) instead of $11 a month (US prices, plus tax)","evidence":"documented","source_ids":["s14","s15","s16"]},{"type":"free_plan","what":"Drop to a free account, which can't hold over 1,000 items; content over the free limits is at risk of suspension or deletion","evidence":"documented","source_ids":["s12","s13","s10"]}],"export":[{"data":"Photos from your Camera Roll or albums","how":"On the web, select items in your Camera Roll, or use the Download icon on an album, and create a .zip file","format":".zip file","limits":"Up to 500 items per zip; videos are excluded from all bulk downloads; original and large-size (over 1024px) downloads need Pro, so download originals before Pro ends","source_ids":["s20","s19","s17","s18"]},{"data":"All of your Flickr data","how":"Select your profile photo, then Settings, and choose Request My Flickr Data","format":".zip archives","limits":"Compiling takes anywhere from a few hours to a few weeks, depending on the amount of content","source_ids":["s21","s22"]}],"after_cancel":{"access_until":"The end of the paid Pro term","data_kept":"The account stays as a free account; content over the free limits is at risk of suspension or deletion. Deleting the account permanently removes all photos and account content","you_lose":["Full-size and original downloads, which need Pro","Content beyond the free account limits (over 1,000 items), which is at risk of suspension or deletion"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancel an Apple or Google Play purchase from the Flickr app or the store, not on the Flickr website","Cancel at least one day before the next billing date","Back up content, including original-size photos, before Pro ends; videos aren't included in bulk downloads","Deleting the account is separate from cancelling Pro and can't be undone","Public images from deleted accounts may still appear in third-party search engines, like Google"]},"sources":[{"id":"s1","url":"https://www.flickrhelp.com/hc/en-us/articles/4404058166548-Cancel-your-Flickr-Pro-subscription","title":"Cancel your Flickr Pro subscription","publisher":"vendor","quote":"Once your subscription has been canceled, your Pro benefits will remain active until your subscription expires.","supports":"when Pro access ends"},{"id":"s2","url":"https://www.flickrhelp.com/hc/en-us/articles/4404058166548-Cancel-your-Flickr-Pro-subscription","title":"Cancel your Flickr Pro subscription","publisher":"vendor","quote":"When you finish canceling your subscription, you'll see a confirmation page (web only).","supports":"the web confirmation page"},{"id":"s3","url":"https://www.flickrhelp.com/hc/en-us/articles/4404058166548-Cancel-your-Flickr-Pro-subscription","title":"Cancel your Flickr Pro subscription","publisher":"vendor","quote":"We'll also send you an email message confirming your cancellation.","supports":"the confirmation email"},{"id":"s4","url":"https://www.flickrhelp.com/hc/en-us/articles/4404058166548-Cancel-your-Flickr-Pro-subscription","title":"Cancel your Flickr Pro subscription","publisher":"vendor","quote":"Manage your Pro subscription","supports":"the menu item on the web"},{"id":"s5","url":"https://www.flickrhelp.com/hc/en-us/articles/4404058166548-Cancel-your-Flickr-Pro-subscription","title":"Cancel your Flickr Pro subscription","publisher":"vendor","quote":"Cancel your subscription","supports":"the cancel button on the web"},{"id":"s6","url":"https://www.flickrhelp.com/hc/en-us/articles/4404058166548-Cancel-your-Flickr-Pro-subscription","title":"Cancel your Flickr Pro subscription","publisher":"vendor","quote":"cancel the service at least one day before the next scheduled billing date","supports":"cancel at least a day before billing"},{"id":"s7","url":"https://www.flickrhelp.com/hc/en-us/articles/4404058166548-Cancel-your-Flickr-Pro-subscription","title":"Cancel your Flickr Pro subscription","publisher":"vendor","quote":"For purchases made through the Apple or Google Play store:","supports":"Apple and Google purchases cancel through the app"},{"id":"s8","url":"https://www.flickrhelp.com/hc/en-us/articles/4404058166548-Cancel-your-Flickr-Pro-subscription","title":"Cancel your Flickr Pro subscription","publisher":"vendor","quote":"iOS users will be directed to subscription settings.","supports":"the iOS app hands off to Apple's subscription settings"},{"id":"s9","url":"https://www.flickrhelp.com/hc/en-us/articles/4404058166548-Cancel-your-Flickr-Pro-subscription","title":"Cancel your Flickr Pro subscription","publisher":"vendor","quote":"Android users tap Cancel Plan.","supports":"the Android cancel button"},{"id":"s10","url":"https://www.flickrhelp.com/hc/en-us/articles/4404058166548-Cancel-your-Flickr-Pro-subscription","title":"Cancel your Flickr Pro subscription","publisher":"vendor","quote":"Downgrading your Pro account will put your content at risk of deletion if you exceed these limits.","supports":"content over free limits is at risk"},{"id":"s11","url":"https://www.flickrhelp.com/hc/en-us/articles/4404058166548-Cancel-your-Flickr-Pro-subscription","title":"Cancel your Flickr Pro subscription","publisher":"vendor","quote":"make sure your content is backed up before canceling.","supports":"back up before cancelling"},{"id":"s12","url":"https://www.flickrhelp.com/hc/en-us/articles/13690320471060-Free-account-limits-and-enforcement","title":"Free account limits and enforcement","publisher":"vendor","quote":"Upload over 1,000 items.","supports":"the free account's item limit"},{"id":"s13","url":"https://www.flickrhelp.com/hc/en-us/articles/13690320471060-Free-account-limits-and-enforcement","title":"Free account limits and enforcement","publisher":"vendor","quote":"Content that exceeds these limits is at risk of suspension or deletion.","supports":"what happens to content over the limits"},{"id":"s14","url":"https://www.flickrhelp.com/hc/en-us/articles/4404064001812-Pricing-FAQ","title":"Pricing FAQ","publisher":"vendor","quote":"Monthly Retail Price: $11.00","supports":"the monthly US price"},{"id":"s15","url":"https://www.flickrhelp.com/hc/en-us/articles/4404064001812-Pricing-FAQ","title":"Pricing FAQ","publisher":"vendor","quote":"Annual Retail Price: $82.00","supports":"the annual US price"},{"id":"s16","url":"https://www.flickrhelp.com/hc/en-us/articles/4404064001812-Pricing-FAQ","title":"Pricing FAQ","publisher":"vendor","quote":"2-year Retail Price: $148.00","supports":"the two-year US price"},{"id":"s17","url":"https://www.flickrhelp.com/hc/en-us/articles/4404079675156-Downloading-content-from-Flickr","title":"Downloading content from Flickr","publisher":"vendor","quote":"Free accounts cannot offer downloads of original or large-size photos (larger than 1024px).","supports":"free accounts lose original-size downloads"},{"id":"s18","url":"https://www.flickrhelp.com/hc/en-us/articles/4404079675156-Downloading-content-from-Flickr","title":"Downloading content from Flickr","publisher":"vendor","quote":"Pro accounts can allow full-size and original downloads for their own content.","supports":"Pro allows original downloads"},{"id":"s19","url":"https://www.flickrhelp.com/hc/en-us/articles/4404079675156-Downloading-content-from-Flickr","title":"Downloading content from Flickr","publisher":"vendor","quote":"Videos are excluded from all bulk downloads, regardless of account type.","supports":"videos aren't in bulk downloads"},{"id":"s20","url":"https://www.flickrhelp.com/hc/en-us/articles/4404079675156-Downloading-content-from-Flickr","title":"Downloading content from Flickr","publisher":"vendor","quote":"Select the items you'd like to download (maximum 500 items).","supports":"the 500-item zip limit"},{"id":"s21","url":"https://www.flickrhelp.com/hc/en-us/articles/4404079675156-Downloading-content-from-Flickr","title":"Downloading content from Flickr","publisher":"vendor","quote":"Request My Flickr Data","supports":"the whole-account data request"},{"id":"s22","url":"https://www.flickrhelp.com/hc/en-us/articles/4404079675156-Downloading-content-from-Flickr","title":"Downloading content from Flickr","publisher":"vendor","quote":"anywhere from a few hours to a few weeks depending on the amount of content","supports":"how long the data request takes"},{"id":"s23","url":"https://www.flickrhelp.com/hc/en-us/articles/4404071373588-Delete-your-Flickr-account","title":"Delete your Flickr account","publisher":"vendor","quote":"Once you delete your account, all of your photos and account content will be deleted, and we won't be able to recover them.","supports":"account deletion is permanent"},{"id":"s24","url":"https://www.flickrhelp.com/hc/en-us/articles/4404071373588-Delete-your-Flickr-account","title":"Delete your Flickr account","publisher":"vendor","quote":"Public images from deleted accounts may still appear in third-party search engines, like Google.","supports":"public images can remain in search results"},{"id":"s25","url":"https://www.flickr.com/help/terms","title":"Flickr Terms of Service","publisher":"vendor","quote":"YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW AT THE END OF EACH SUBSCRIPTION TERM","supports":"automatic renewal"},{"id":"s26","url":"https://www.flickr.com/help/terms","title":"Flickr Terms of Service","publisher":"vendor","quote":"If you terminate your Subscription, such termination will be effective at the end of any previously paid Subscription Term.","supports":"cancelling takes effect at the end of the paid term"},{"id":"s27","url":"https://www.flickr.com/help/terms","title":"Flickr Terms of Service","publisher":"vendor","quote":"All Subscription Fees are nonrefundable.","supports":"no refunds"},{"id":"s28","url":"https://support.apple.com/en-us/118428","title":"Apple Support: cancel a subscription from Apple","publisher":"platform","quote":"Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button.","supports":"the cancel step on iPhone or iPad"},{"id":"s29","url":"https://support.apple.com/en-us/118428","title":"Apple Support: cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to tell the subscription is cancelled"},{"id":"s30","url":"https://support.google.com/googleplay/answer/7018481","title":"Google Play Help: cancel a subscription","publisher":"platform","quote":"Cancel subscription","supports":"the cancel button in Google Play"},{"id":"s31","url":"https://support.google.com/googleplay/answer/7018481","title":"Google Play Help: cancel a subscription","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"access after cancelling a Google Play subscription"}],"verification":{"level":"docs","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Flickr's help pages don't say how much time you get, or which items go first, when a lapsed Pro account is over the free limits","Refunds for Pro bought through Apple or Google Play follow the store's own policies, which aren't covered here","Student, nonprofit or promotional discounts aren't listed on Flickr's pricing FAQ"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Added the refund and renewal terms from Flickr's Terms (fees nonrefundable; renews automatically; cancelling takes effect at the end of the paid term)","Added the two-year price, the 1,000-item free limit, the 500-item zip limit and the warning that original-size downloads need Pro","Moved account-deletion quotes from the help-center home page to the Delete your Flickr account article","Fixed the in-app steps to match Flickr's page (Profile, Settings icon, Flickr Pro, Manage subscription; Android: Cancel Plan)","flickrhelp.com pages block scripted checks: quotes were read with WebFetch and confirmed word for word against Flickr's own help-center article API, so the spot-checker reports them as EMPTY; flickr.com/help/terms asks robots not to fetch it, so its quotes rest on a WebFetch reading"]}},"delete_account":{"url":"https://www.flickr.com/profile_delete.gne","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/flickr","json":"https://stackcut.io/exits/flickr.json","evidence":{"packet_revision":"3561c479f75b80116ffd4ab58058732e20043b6e24ff59a180669912d8e9f1d4","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"flickr--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"flickr--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"flickr--google-play--r3","channel":"google_play","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"flodesk","name":"Flodesk","category":"marketing_sales","website":"https://flodesk.com","domains":["flodesk.com"],"summary":"Click your avatar, choose Plan + billing, then Cancel or Downgrade at the bottom of the page and follow the prompts; the plan runs to the end of the billing cycle, then the account moves to the Free plan. Deleting the account means emailing support@flodesk.com and erases all data.","routes":[{"channel":"direct_web","applies_to":"Lite, Pro and Everything plans, billed monthly or annually","who":"The account holder, signed in","method":"self_serve","start_url":null,"steps":[{"do":"In your Flodesk account, click your avatar (top right) and select Plan + billing in the left-hand menu","expect":"Cancel or Downgrade, at the bottom of the page next to your invoice history"},{"do":"Click Cancel or Downgrade (the same button is used for both) and choose to cancel","expect":null},{"do":"Follow the prompts and confirm your cancellation","expect":null}],"confirm_by":null,"effective":"The subscription stays active until the end of the current billing cycle; then the account moves to the Free plan, where your emails, forms and workflows stay available","notice":null,"refund":"Raise any billing concern with support (support@flodesk.com) within 30 days of the billing date; after that it may not be eligible for review","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s32"]}],"pay_less":[{"type":"free_plan","what":"The Free plan lets you build forms, landing pages and link-in-bio pages to grow your list at no cost, but has no email sending or workflow automations. A trial that ends without a paid plan moves to Free automatically","evidence":"documented","source_ids":["s10","s11","s12"]},{"type":"downgrade","what":"Downgrade with the same Cancel or Downgrade button (Everything to Pro or Lite, Pro to Lite); the change takes effect at the end of the billing cycle. At the up-to-1,000-subscriber tier, Lite is $25 a month or $19 billed annually, against $28 / $25 for Pro and $54 / $49 for Everything. Lite needs 25,000 or fewer subscribers and one published workflow, with no Checkouts or Subscriptions","evidence":"documented","source_ids":["s13","s14","s15","s16","s17","s18","s19","s20","s21","s22","s36","s38"]},{"type":"annual_billing","what":"Annual billing gives one month free compared with paying monthly","evidence":"documented","source_ids":["s23"]},{"type":"discount_program","what":"There's no nonprofit discount; new sign-ups can lock in a discount by joining through a Flodesk member's affiliate or referral link","evidence":"documented","source_ids":["s24","s25"]}],"export":[{"data":"Subscribers (a segment, or All subscribers for the whole list)","how":"Go to Audience > Segments, hover over the segment, click the three dots (…) in the top-right corner and select Download CSV","format":"CSV, sent as a download link to your Flodesk login email","limits":"The download link expires after 24 hours","source_ids":["s26","s27","s28","s29","s30"]}],"after_cancel":{"access_until":"The end of the current billing cycle","data_kept":"The account moves to the Free plan: your emails, forms and workflows stay available and forms keep collecting subscribers. Deleting the account, by emailing support, is permanent and erases all data","you_lose":["Email sending and workflow automations (not included on the Free plan)"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancel or Downgrade is one button for both: choose cancel, not a lower plan, to stop paying","Until the billing cycle ends, a scheduled cancellation can be reversed with Keep my subscription, so don't click it by mistake","Cancelling keeps the account on the Free plan; to delete it, email support@flodesk.com (permanent, erases all data)","Forms keep collecting subscribers after you cancel","On a paid plan, going over your subscriber tier upgrades you automatically at the next billing date","Export subscribers before deleting the account: the CSV link is emailed and expires after 24 hours"]},"sources":[{"id":"s1","url":"https://help.flodesk.com/en/articles/4289985","title":"How to Cancel Your Flodesk Subscription or Delete Your Account","publisher":"vendor","quote":"In your Flodesk account, click your avatar (top right). Select Plan + billing from the left-hand menu.","supports":"where the cancel flow starts"},{"id":"s2","url":"https://help.flodesk.com/en/articles/4289985","title":"How to Cancel Your Flodesk Subscription or Delete Your Account","publisher":"vendor","quote":"Click Cancel or Downgrade","supports":"the Cancel or Downgrade button"},{"id":"s3","url":"https://help.flodesk.com/en/articles/4289985","title":"How to Cancel Your Flodesk Subscription or Delete Your Account","publisher":"vendor","quote":"invoice history","supports":"where the button is"},{"id":"s4","url":"https://help.flodesk.com/en/articles/4289985","title":"How to Cancel Your Flodesk Subscription or Delete Your Account","publisher":"vendor","quote":"The same button is used for both downgrading and canceling your plan.","supports":"one button for both"},{"id":"s5","url":"https://help.flodesk.com/en/articles/4289985","title":"How to Cancel Your Flodesk Subscription or Delete Your Account","publisher":"vendor","quote":"Follow the prompts and confirm your cancellation","supports":"the final confirm"},{"id":"s6","url":"https://help.flodesk.com/en/articles/4289985","title":"How to Cancel Your Flodesk Subscription or Delete Your Account","publisher":"vendor","quote":"Your subscription will remain active until the end of the current billing cycle.","supports":"when cancelling takes effect"},{"id":"s7","url":"https://help.flodesk.com/en/articles/4289985","title":"How to Cancel Your Flodesk Subscription or Delete Your Account","publisher":"vendor","quote":"You'll be moved to the free plan","supports":"the account moves to Free"},{"id":"s8","url":"https://help.flodesk.com/en/articles/4289985","title":"How to Cancel Your Flodesk Subscription or Delete Your Account","publisher":"vendor","quote":"Your content (emails, forms, workflows, etc.) will still be available","supports":"content after cancelling"},{"id":"s9","url":"https://help.flodesk.com/en/articles/4289985","title":"How to Cancel Your Flodesk Subscription or Delete Your Account","publisher":"vendor","quote":"reach out to our support team within 30 days of the billing date.","supports":"the 30-day window for billing concerns"},{"id":"s10","url":"https://flodesk.com/pricing","title":"Flodesk pricing","publisher":"vendor","quote":"The Free plan lets you build forms, landing pages, and link-in-bio pages to start growing your subscriber list at no cost.","supports":"the Free plan"},{"id":"s11","url":"https://flodesk.com/pricing","title":"Flodesk pricing","publisher":"vendor","quote":"It does not include email sending or workflow automations.","supports":"what the Free plan lacks"},{"id":"s12","url":"https://flodesk.com/pricing","title":"Flodesk pricing","publisher":"vendor","quote":"If you don't select a paid plan, your account automatically moves to the Free plan.","supports":"trials fall back to Free"},{"id":"s13","url":"https://help.flodesk.com/en/articles/4290049","title":"How to downgrade your Flodesk plan","publisher":"vendor","quote":"Choose your new plan","supports":"the downgrade step"},{"id":"s14","url":"https://help.flodesk.com/en/articles/4290049","title":"How to downgrade your Flodesk plan","publisher":"vendor","quote":"Review downgrade requirements","supports":"downgrade requirements"},{"id":"s15","url":"https://help.flodesk.com/en/articles/4290049","title":"How to downgrade your Flodesk plan","publisher":"vendor","quote":"Reduce subscribers to 25,000 or fewer","supports":"the Lite subscriber limit"},{"id":"s16","url":"https://help.flodesk.com/en/articles/4290049","title":"How to downgrade your Flodesk plan","publisher":"vendor","quote":"No Checkouts or Subscriptions","supports":"what Lite leaves out"},{"id":"s17","url":"https://help.flodesk.com/en/articles/4290049","title":"How to downgrade your Flodesk plan","publisher":"vendor","quote":"Your plan change takes effect at the end of your current billing cycle","supports":"when a downgrade takes effect"},{"id":"s18","url":"https://flodesk.com/pricing","title":"Flodesk pricing","publisher":"vendor","quote":"$25","supports":"Lite monthly and Pro annual prices"},{"id":"s19","url":"https://flodesk.com/pricing","title":"Flodesk pricing","publisher":"vendor","quote":"$19","supports":"Lite billed annually"},{"id":"s20","url":"https://flodesk.com/pricing","title":"Flodesk pricing","publisher":"vendor","quote":"$28","supports":"Pro billed monthly"},{"id":"s21","url":"https://flodesk.com/pricing","title":"Flodesk pricing","publisher":"vendor","quote":"$54","supports":"Everything billed monthly"},{"id":"s22","url":"https://flodesk.com/pricing","title":"Flodesk pricing","publisher":"vendor","quote":"$49","supports":"Everything billed annually"},{"id":"s23","url":"https://flodesk.com/pricing","title":"Flodesk pricing","publisher":"vendor","quote":"When you choose annual billing, you get one month free compared to paying monthly","supports":"annual billing savings"},{"id":"s24","url":"https://help.flodesk.com/en/articles/4292161","title":"Does Flodesk offer a non-profit discount?","publisher":"vendor","quote":"Flodesk does not offer additional nonprofit-specific discounts on our paid plans.","supports":"no nonprofit discount"},{"id":"s25","url":"https://help.flodesk.com/en/articles/4292161","title":"Does Flodesk offer a non-profit discount?","publisher":"vendor","quote":"joining through a Flodesk member's affiliate or referral link to lock in a discount","supports":"the referral discount"},{"id":"s26","url":"https://help.flodesk.com/en/articles/4794881","title":"How to export a CSV of your subscribers","publisher":"vendor","quote":"Hover over the segment you want to export","supports":"the export step"},{"id":"s27","url":"https://help.flodesk.com/en/articles/4794881","title":"How to export a CSV of your subscribers","publisher":"vendor","quote":"Click the three dots (…) in the top-right corner","supports":"the segment menu"},{"id":"s28","url":"https://help.flodesk.com/en/articles/4794881","title":"How to export a CSV of your subscribers","publisher":"vendor","quote":"Select Download CSV","supports":"the Download CSV option"},{"id":"s29","url":"https://help.flodesk.com/en/articles/4794881","title":"How to export a CSV of your subscribers","publisher":"vendor","quote":"Your CSV download link will be sent to the login email address on your Flodesk account.","supports":"how the export is delivered"},{"id":"s30","url":"https://help.flodesk.com/en/articles/4794881","title":"How to export a CSV of your subscribers","publisher":"vendor","quote":"expires after 24 hours","supports":"the link expiry"},{"id":"s31","url":"https://help.flodesk.com/en/articles/4289985","title":"How to Cancel Your Flodesk Subscription or Delete Your Account","publisher":"vendor","quote":"Forms will remain active and continue to collect subscribers","supports":"forms keep working after cancelling"},{"id":"s32","url":"https://help.flodesk.com/en/articles/4289985","title":"How to Cancel Your Flodesk Subscription or Delete Your Account","publisher":"vendor","quote":"Email us at support@flodesk.com","supports":"how to delete the account"},{"id":"s33","url":"https://help.flodesk.com/en/articles/4289985","title":"How to Cancel Your Flodesk Subscription or Delete Your Account","publisher":"vendor","quote":"Deleting your account is permanent. This action will erase all data.","supports":"deletion erases data"},{"id":"s34","url":"https://flodesk.com/pricing","title":"Flodesk pricing","publisher":"vendor","quote":"If your active subscriber count exceeds your current tier, Flodesk automatically upgrades you to the next tier at your next billing date.","supports":"the automatic tier upgrade"},{"id":"s35","url":"https://help.flodesk.com/en/articles/4289985","title":"How to Cancel Your Flodesk Subscription or Delete Your Account","publisher":"vendor","quote":"may not be eligible for review","supports":"late billing concerns"},{"id":"s36","url":"https://help.flodesk.com/en/articles/4290049","title":"How to downgrade your Flodesk plan","publisher":"vendor","quote":"Unpublish extra workflows (Lite allows 1)","supports":"Lite's workflow limit"},{"id":"s37","url":"https://help.flodesk.com/en/articles/4289985","title":"How to Cancel Your Flodesk Subscription or Delete Your Account","publisher":"vendor","quote":"Keep my subscription","supports":"reversing a scheduled cancellation"},{"id":"s38","url":"https://flodesk.com/pricing","title":"Flodesk pricing","publisher":"vendor","quote":"Up to 1,000 subscribers","supports":"the subscriber tier the listed prices are for"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Whether the cancel prompts include a survey or an offer isn't described","What Flodesk's Terms of Service say about automatic renewal and refunds isn't confirmed; its help center covers only the 30-day window for billing concerns","Flodesk's help doesn't mention App Store or Google Play billing, and the web address of the billing page isn't given","The confirmation shown after cancelling isn't described"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked the cancel, downgrade and subscriber-export articles and the pricing page; the cancel steps, timing, Free-plan fallback and 30-day billing window are confirmed","Downgrade: the listed prices are for the up-to-1,000-subscriber tier, and Lite allows one published workflow (s36, s38)","Refund line now names support@flodesk.com; added the Keep my subscription reversal as a tip (s37)","Referral discount: made clear it applies when joining","Flodesk's Terms of Service page couldn't be read, so its renewal and refund wording stays unconfirmed"]}},"page":"https://stackcut.io/cancel/flodesk","json":"https://stackcut.io/exits/flodesk.json","evidence":{"packet_revision":"168d48aa4b7919a515cbe7a90088aea07139df21d47b471d5cc9a500fbf6764e","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"flodesk--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"flutterflow","name":"FlutterFlow","category":"developer_tools","website":"https://www.flutterflow.io","domains":["flutterflow.io"],"summary":"Click your profile picture to open Account, select Cancel Plan, complete the Cancellation Survey and select Cancel Subscription. Cancel the personal plan and every team plan separately. Paid features last until the next billing date; there are no refunds. On Free, two projects stay editable and the rest are archived.","routes":[{"channel":"direct_web","applies_to":"FlutterFlow personal plans and team plans (Basic, Growth, Business), monthly or annual","who":"The signed-in account that holds the plan; one account can hold a personal plan and several team plans","method":"self_serve","start_url":null,"steps":[{"do":"Log in to FlutterFlow and click your profile picture to open the Account page","expect":"the Account page"},{"do":"Find the plan you want to cancel and select Cancel Plan","expect":"the Cancellation Survey"},{"do":"Complete the Cancellation Survey and select Cancel Subscription","expect":null},{"do":"Repeat for every other plan on the account: each personal and team plan is cancelled separately","expect":null}],"confirm_by":null,"effective":"You keep paid features until your next billing cycle date; the Terms say cancellation takes effect in the month after the month you give notice","notice":null,"refund":"None: there are no refunds for cancellation","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8"],"label":"On the Account page"},{"channel":"direct_web","label":"Ask support to cancel","applies_to":"Any FlutterFlow subscription, if you can't cancel on the Account page","who":"The account holder","method":"email","start_url":null,"steps":[{"do":"Email FlutterFlow customer support at support@flutterflow.io and ask them to cancel the subscription renewal","expect":null}],"confirm_by":null,"effective":"The month after the month you give notice","notice":null,"refund":"None: there are no refunds for cancellation","fees":null,"source_ids":["s9","s10","s6","s7"]},{"channel":"sales_contract","applies_to":"FlutterFlow Enterprise, which the Terms require for organizations with $10 million or more in aggregate revenue","who":"Your organization, through FlutterFlow's Enterprise team","method":"contact_sales","start_url":"https://www.flutterflow.io/enterprise","steps":[{"do":"Contact FlutterFlow's Enterprise team at enterprise@flutterflow.io and follow the renewal and termination terms in your Enterprise agreement","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s11","s12"]}],"pay_less":[{"type":"free_plan","what":"The Free plan lets you view, edit and run any 2 existing projects you choose; other projects are archived (not deleted) and come back if you return to a paid plan","evidence":"documented","source_ids":["s13","s14"]},{"type":"downgrade","what":"To move to a cheaper paid plan, cancel the current plan and sign up for the new one after it expires","evidence":"documented","source_ids":["s15"]},{"type":"annual_billing","what":"Annual billing is discounted, typically around 25% compared with monthly","evidence":"documented","source_ids":["s16"]}],"export":[{"data":"A project's code and, optionally, its assets (images, GIFs)","how":"Use the FlutterFlow CLI: flutterflow export-code --project your_project_id --dest path_to_output_folder --token your_token","format":"Project source files in a folder","limits":null,"source_ids":["s17"]}],"after_cancel":{"access_until":"Your next billing cycle date","data_kept":"On the Free plan, projects beyond the two you pick are archived, not deleted, and return if you go back to a paid plan. Deleting the account can't be undone and projects can't be recovered. The Terms say data on FlutterFlow's servers may be deleted at any time at its discretion","you_lose":["Editing more than 2 projects: the others are archived","Collaboration, which needs a Growth, Business or Enterprise team with a paid seat for every collaborator","Everything, permanently, if you delete the account"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"A Cancellation Survey must be completed before Cancel Subscription","tips":["An account can hold a personal plan and several team plans: cancel each one","Downgrading to a cheaper paid plan means cancelling and re-subscribing after the current plan expires","Deleting the account (Account, My Plan, Delete Account) can't be undone and projects can't be recovered: export code first","No refunds for cancellation, and the payment method can't be changed for a month already paid"]},"sources":[{"id":"s1","url":"https://docs.flutterflow.io/accounts-billing/subscriptions/subscriptions","title":"Subscriptions","publisher":"vendor","quote":"Log in to FlutterFlow and click on your profile picture to go to the Account page.","supports":"where cancelling starts"},{"id":"s2","url":"https://docs.flutterflow.io/accounts-billing/subscriptions/subscriptions","title":"Subscriptions","publisher":"vendor","quote":"Find the plan you want to cancel, and select Cancel Plan.","supports":"the Cancel Plan step"},{"id":"s3","url":"https://docs.flutterflow.io/accounts-billing/subscriptions/subscriptions","title":"Subscriptions","publisher":"vendor","quote":"Complete the Cancellation Survey and select Cancel Subscription.","supports":"the survey and the final step"},{"id":"s4","url":"https://docs.flutterflow.io/accounts-billing/subscriptions/subscriptions","title":"Subscriptions","publisher":"vendor","quote":"Your FlutterFlow account can have multiple team plans and a personal plan at the same time; you must cancel each plan manually.","supports":"cancel each plan"},{"id":"s5","url":"https://docs.flutterflow.io/accounts-billing/subscriptions/subscriptions","title":"Subscriptions","publisher":"vendor","quote":"You will have access to the paid features until your next billing cycle date.","supports":"when access ends"},{"id":"s6","url":"https://www.flutterflow.io/tos","title":"Terms of Service","publisher":"vendor","quote":"and such calculation will be effective in the month following the month you provide us notice.","supports":"when cancellation takes effect under the Terms"},{"id":"s7","url":"https://docs.flutterflow.io/accounts-billing/subscriptions/refunds","title":"Refunds","publisher":"vendor","quote":"there are no refunds for cancellation","supports":"no refunds"},{"id":"s8","url":"https://www.flutterflow.io/tos","title":"Terms of Service","publisher":"vendor","quote":"At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or Company cancels it.","supports":"plans renew until cancelled"},{"id":"s9","url":"https://www.flutterflow.io/tos","title":"Terms of Service","publisher":"vendor","quote":"YOU MAY CANCEL YOUR SUBSCRIPTION RENEWAL EITHER THROUGH YOUR ONLINE ACCOUNT MANAGEMENT PAGE OR BY CONTACTING COMPANY CUSTOMER SUPPORT TEAM","supports":"cancelling through customer support"},{"id":"s10","url":"https://docs.flutterflow.io/accounts-billing/payments-billing","title":"Payments & Billing","publisher":"vendor","quote":"support@flutterflow.io","supports":"the support address"},{"id":"s11","url":"https://www.flutterflow.io/tos","title":"Terms of Service","publisher":"vendor","quote":"If you desire to use our services for or on behalf of any companies, organizations, or other persons or entities with $10 million or more in aggregate revenue","supports":"who needs FlutterFlow Enterprise"},{"id":"s12","url":"https://www.flutterflow.io/enterprise","title":"FlutterFlow Enterprise","publisher":"vendor","quote":"enterprise@flutterflow.io","supports":"the Enterprise contact"},{"id":"s13","url":"https://docs.flutterflow.io/accounts-billing/plan-pricing","title":"Plan pricing","publisher":"vendor","quote":"view, edit, and run any 2 existing projects of your choosing inside the editor","supports":"what the Free plan keeps"},{"id":"s14","url":"https://docs.flutterflow.io/accounts-billing/subscriptions/subscriptions","title":"Subscriptions","publisher":"vendor","quote":"Any other projects won't be deleted, but will be archived and made accessible if you return to any paid plan.","supports":"extra projects are archived"},{"id":"s15","url":"https://docs.flutterflow.io/accounts-billing/subscriptions/subscriptions","title":"Subscriptions","publisher":"vendor","quote":"cancel your existing plan and then sign up for the new one after it expires.","supports":"how to downgrade"},{"id":"s16","url":"https://docs.flutterflow.io/accounts-billing/plan-pricing","title":"Plan pricing","publisher":"vendor","quote":"on all new plans when billed annually instead of monthly – typically around 25%","supports":"the annual discount"},{"id":"s17","url":"https://docs.flutterflow.io/flutterflow-cli/exporting","title":"Exporting with the FlutterFlow CLI","publisher":"vendor","quote":"flutterflow export-code --project your_project_id --dest path_to_output_folder --token your_token","supports":"exporting code"},{"id":"s18","url":"https://docs.flutterflow.io/accounts-billing/account-management","title":"Account management","publisher":"vendor","quote":"Scroll down to the My Plan section and select Delete Account","supports":"where to delete the account"},{"id":"s19","url":"https://docs.flutterflow.io/accounts-billing/account-management","title":"Account management","publisher":"vendor","quote":"This step can not be undone. We will not be able to recover your projects.","supports":"deletion is permanent"},{"id":"s20","url":"https://docs.flutterflow.io/accounts-billing/subscriptions/subscriptions","title":"Subscriptions","publisher":"vendor","quote":"all collaboration must happen within a Growth, Business, or Enterprise plan, and every collaborator must have a paid seat in that team to have full edit access.","supports":"collaboration needs a paid team plan"},{"id":"s21","url":"https://docs.flutterflow.io/accounts-billing/payments-billing","title":"Payments & Billing","publisher":"vendor","quote":"Once your subscription has been purchased, we unfortunately are unable to change your payment method for this month.","supports":"the payment method is fixed for a paid month"},{"id":"s22","url":"https://www.flutterflow.io/tos","title":"Terms of Service","publisher":"vendor","quote":"MAY BE DELETED, ALTERED, MOVED OR TRANSFERRED AT ANY TIME FOR ANY REASON IN COMPANY'S SOLE DISCRETION","supports":"data on FlutterFlow's servers may be deleted"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Whether FlutterFlow sends a confirmation email after cancelling isn't documented","Which plans include code export isn't stated on FlutterFlow's CLI export page","Renewal and notice terms for FlutterFlow Enterprise are in each customer's Enterprise agreement, not on a public page"],"review":{"by":"stackcut-review","on":"2026-10-06","result":"fixed","notes":["First cancel step: the help page names the Account page, not a 'your plans' screen","Re-checked steps, no-refund policy, timing, Enterprise contact, Free-plan limits and code export against FlutterFlow's docs and Terms; no app-store or marketplace billing is documented"]}},"page":"https://stackcut.io/cancel/flutterflow","json":"https://stackcut.io/exits/flutterflow.json","evidence":{"packet_revision":"ee9f47ba18d256856ebc7b331421decb9fdb036ea5bb7b1bfeb82fbbb2e5f154","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"flutterflow--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"flutterflow--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"flutterflow--sales-contract--r3","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"flyio","name":"Fly.io","category":"developer_tools","website":"https://fly.io","domains":["fly.io","docs.fly.io"],"summary":"Fly bills for usage with no platform fee, so stopping means removing resources: delete apps, volumes, Managed Postgres clusters and extensions, then delete the account under Account, Settings, Delete Account. Stopped Machines still bill for rootfs. Email deletion requests aren't processed.","routes":[{"channel":"direct_web","label":"Stop usage charges","applies_to":"Machines, volumes, Managed Postgres clusters and extensions on a Pay As You Go organization","who":"The account holder who manages the apps (the pages checked don't name billing roles)","method":"self_serve","start_url":"https://docs.fly.io/about/billing","steps":[{"do":"Delete the apps you no longer need. The CLI command is fly apps destroy, followed by the app name","expect":null},{"do":"Destroy the volumes you no longer need, since volumes are billed whether or not they are attached to a Machine","expect":null},{"do":"Delete any Managed Postgres cluster separately, because deleting an app doesn't delete its database","expect":null},{"do":"Remove any extensions: partner services are billed at their list prices on your monthly Fly.io bill","expect":null}],"confirm_by":null,"effective":"Usage stops as each resource is removed. Billing is pro-rated for the time resources are provisioned. Stopped and suspended Machines keep billing per second for their rootfs","notice":null,"refund":"Fly.io will discuss a refund if you create compute resources by mistake. Email billing@fly.io","fees":null,"source_ids":["s1","s3","s4","s7","s8","s10","s12","s23","s26","s11","s38","s39","s35","s36"]},{"channel":"direct_web","label":"Delete the whole account","applies_to":"The Fly.io account and its personal information","who":"The account holder, from the dashboard. Fly.io can't process deletion requests sent by email","method":"self_serve","start_url":"https://fly.io/user/deactivate","steps":[{"do":"Delete or leave the organizations you belong to, and delete apps (or leave the organizations that own them)","expect":null},{"do":"Remove certificates so custom domains are released, and remove extensions so partners stop billing you","expect":null},{"do":"Log into the Fly.io dashboard, go to Account, then Settings, then Delete Account","expect":null},{"do":"When the clean-up is done, click Delete","expect":null}],"confirm_by":null,"effective":"Deleting removes your name, username and email address from the account record and revokes sign-in identities and API tokens. Fly.io's privacy policy says the full profile is deleted within 30 days, barring legal requirements","notice":null,"refund":null,"fees":null,"source_ids":["s2","s13","s14","s15","s6","s27","s28","s29","s30","s31","s32","s33","s34"]},{"channel":"direct_web","label":"Legacy Hobby, Launch or Scale plan","applies_to":"Organizations still on a discontinued plan. Fly.io no longer offers plans to new customers","who":"Someone who can manage the organization in the dashboard. The page doesn't name a role","method":"self_serve","start_url":"https://docs.fly.io/about/discontinued-plans","steps":[{"do":"Go to the Organizations page in the dashboard","expect":null},{"do":"Click the organization name, then click Choose Pay As You Go","expect":null}],"confirm_by":null,"effective":"A legacy plan continues until you convert to Pay As You Go, delete your payment method, or stop using Fly.io. Legacy plan billing and included usage are pro-rated over the month","notice":null,"refund":null,"fees":"After changing, you can't return to the paid Hobby plan","source_ids":["s43","s44","s45","s46","s47","s48"]},{"channel":"sales_contract","label":"Written notice under the Terms of Service","applies_to":"Accounts under Fly.io's Terms of Service, as a formal termination of the agreement","who":"Either party to the agreement, by written notice","method":"email","start_url":"https://fly.io/legal/terms-of-service/","steps":[{"do":"Send written notice to legal@fly.io that you are terminating the agreement","expect":null}],"confirm_by":null,"effective":"The terms say termination is effective at the end of the then current Subscription Term","notice":"No notice period is stated. Notice must be written and sent by email to legal@fly.io","refund":null,"fees":"Amounts owed become immediately due and payable. Fees are billed in advance monthly, and unpaid amounts accrue interest","source_ids":["s16","s17","s21","s18","s19","s22"]}],"pay_less":[{"type":"pause","what":"Stop Machines instead of destroying them. You pay only for their rootfs while they are stopped","evidence":"documented","source_ids":["s8","s9"]},{"type":"annual_billing","what":"Reserve a block of compute time for a 40% discount, paid upfront for the year as a monthly credit that doesn't roll over","evidence":"documented","source_ids":["s41","s42"]}],"export":[],"after_cancel":{"access_until":"Each resource stops when you stop or delete it. The pages checked don't give a date when account deletion takes effect","data_kept":"Barring legal requirements, the full profile is deleted within 30 days. Invoices are kept as required by tax and accounting law","you_lose":["Apps you delete from the platform","Your name, username and email on the account record, plus sign-in identities and API tokens","Custom domains, once you remove their certificates","Your account and the personal information linked to it, once deletion is selected"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Deleting an app doesn't delete its Managed Postgres database. Delete the cluster separately","Volumes in pending_destroy state don't accrue charges, but volumes you create are billed whether or not a Machine uses them","Stopped Machines still bill for rootfs, so stopping alone doesn't end the charge","Remove extensions before deleting the account so partners don't keep billing you","Fly.io can't process account deletion requests sent by email: delete the account from the dashboard","Support plans are bought in the Support section of the dashboard; for account management questions, email billing@fly.io","Most accounts need a valid credit card on file, so removing the card may not be possible while the account is open","Fly.io's terms say it isn't obligated to back up customer data. Back up what you need first"]},"sources":[{"id":"s1","url":"https://docs.fly.io/about/billing","title":"Billing","publisher":"vendor","quote":"We require an active, valid credit card on file for most Fly.io accounts.","supports":"a card on file is required for most accounts"},{"id":"s2","url":"https://docs.fly.io/about/billing","title":"Billing","publisher":"vendor","quote":"To delete your Fly.io account, go to Account > Settings > Delete Account in your dashboard.","supports":"where to delete the account"},{"id":"s3","url":"https://docs.fly.io/about/pricing","title":"Pricing","publisher":"vendor","quote":"Deleting an app won't delete its database.","supports":"deleting an app leaves its Managed Postgres database"},{"id":"s4","url":"https://docs.fly.io/about/billing","title":"Billing","publisher":"vendor","quote":"Volumes in pending_destroy state do not accrue charges","supports":"volumes in pending destroy are not charged"},{"id":"s6","url":"https://docs.fly.io/about/billing","title":"Billing","publisher":"vendor","quote":"If the account was billed, invoices are retained as required by tax and accounting law.","supports":"invoices are kept after deletion"},{"id":"s7","url":"https://docs.fly.io/about/pricing","title":"Pricing","publisher":"vendor","quote":"Machines are billed by the second while they're running, so an always-on Machine costs slightly more in a 31-day month.","supports":"Machines are billed per second while running"},{"id":"s8","url":"https://docs.fly.io/about/pricing","title":"Pricing","publisher":"vendor","quote":"You pay for the time a Machine is running and for its rootfs while it's stopped.","supports":"stopped Machines still bill for rootfs"},{"id":"s9","url":"https://docs.fly.io/about/pricing","title":"Pricing","publisher":"vendor","quote":"Each 1GB of rootfs for a Machine stopped for 30 days is $0.15.","supports":"the price of a stopped Machine's rootfs"},{"id":"s10","url":"https://docs.fly.io/about/pricing","title":"Pricing","publisher":"vendor","quote":"You'll be charged for volumes that you create, whether they are attached to a Machine or not","supports":"volumes are billed whether attached or not"},{"id":"s11","url":"https://docs.fly.io/about/pricing","title":"Pricing","publisher":"vendor","quote":"Fly.io bills for the resources you use, with no monthly platform fee.","supports":"usage billing with no platform fee"},{"id":"s12","url":"https://docs.fly.io/flyctl/cmd/fly_apps_destroy.md","title":"fly apps destroy (CLI reference)","publisher":"vendor","quote":"Delete one or more applications from the Fly platform.","supports":"the command that deletes an app"},{"id":"s13","url":"https://fly.io/legal/privacy-policy/","title":"Privacy Policy","publisher":"vendor","quote":"log into your Fly.io dashboard, navigate to \"Account\" and click \"Settings\".","supports":"the dashboard path to account settings"},{"id":"s14","url":"https://fly.io/legal/privacy-policy/","title":"Privacy Policy","publisher":"vendor","quote":"barring legal requirements, we will delete your full profile (within reason) within 30 days.","supports":"how fast the profile is deleted"},{"id":"s15","url":"https://fly.io/legal/privacy-policy/","title":"Privacy Policy","publisher":"vendor","quote":"your account and any associated personal information will be permanently deleted from our records","supports":"what deletion removes"},{"id":"s16","url":"https://fly.io/legal/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"Either party may terminate this Agreement for no reason or any reason upon written notice to the other party","supports":"termination on written notice"},{"id":"s17","url":"https://fly.io/legal/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"Notices to Fly.io must be sent via email to legal@fly.io.","supports":"how notice must be sent"},{"id":"s18","url":"https://fly.io/legal/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"All fees hereunder are billed in advance on a monthly basis.","supports":"how fees are billed"},{"id":"s19","url":"https://fly.io/legal/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"any amounts owed to Fly.io under this Agreement will become immediately due and payable","supports":"amounts owed after termination"},{"id":"s20","url":"https://fly.io/legal/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"Fly.io is not obligated to back up any Customer Data","supports":"back up your own data"},{"id":"s21","url":"https://fly.io/legal/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"effective immediately at the end of the then current Subscription Term","supports":"when termination takes effect"},{"id":"s22","url":"https://fly.io/legal/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"Any amounts not paid when due shall bear interest at the rate of one and one-half percent (1.5%) per month","supports":"interest on unpaid amounts"},{"id":"s23","url":"https://fly.io/docs/mpg/","title":"Managed Postgres","publisher":"vendor","quote":"Clusters created or deleted mid-month will have their pricing prorated accordingly.","supports":"the final bill for a cluster is prorated"},{"id":"s26","url":"https://docs.fly.io/about/pricing","title":"Pricing","publisher":"vendor","quote":"Billing is based on the resources provisioned for your apps, pro-rated for the time they are provisioned.","supports":"usage is pro-rated for provisioned time"},{"id":"s27","url":"https://docs.fly.io/about/billing","title":"Billing","publisher":"vendor","quote":"Delete or remove yourself from organizations to avoid leaving behind inaccessible orgs.","supports":"clean-up before deleting: organizations"},{"id":"s28","url":"https://docs.fly.io/about/billing","title":"Billing","publisher":"vendor","quote":"Delete apps (or remove yourself from the associated organizations).","supports":"clean-up before deleting: apps"},{"id":"s29","url":"https://docs.fly.io/about/billing","title":"Billing","publisher":"vendor","quote":"Remove certificates so that any custom domains are released.","supports":"clean-up before deleting: certificates"},{"id":"s30","url":"https://docs.fly.io/about/billing","title":"Billing","publisher":"vendor","quote":"Remove extensions to ensure that you don't get billed by partners when you can no longer access your account.","supports":"extensions keep billing unless removed"},{"id":"s31","url":"https://docs.fly.io/about/billing","title":"Billing","publisher":"vendor","quote":"When you've completed the clean-up tasks, click Delete to permanently delete your Fly.io account.","supports":"the Delete step"},{"id":"s32","url":"https://docs.fly.io/about/billing","title":"Billing","publisher":"vendor","quote":"Deleting your account removes your name, username, and email address from the account record","supports":"what deletion removes"},{"id":"s33","url":"https://docs.fly.io/about/billing","title":"Billing","publisher":"vendor","quote":"revokes your sign-in identities and API tokens.","supports":"sign-ins and tokens are revoked"},{"id":"s34","url":"https://docs.fly.io/about/billing","title":"Billing","publisher":"vendor","quote":"Fly.io can't process account or data deletion requests sent by email","supports":"email deletion requests aren't processed"},{"id":"s35","url":"https://docs.fly.io/about/billing","title":"Billing","publisher":"vendor","quote":"We're happy to discuss a refund if you do create compute resources by mistake","supports":"refunds for resources created by mistake"},{"id":"s36","url":"https://docs.fly.io/about/billing","title":"Billing","publisher":"vendor","quote":"Just send an email to billing@fly.io","supports":"where to ask for a refund"},{"id":"s37","url":"https://docs.fly.io/about/billing","title":"Billing","publisher":"vendor","quote":"Your usage cost is subtracted from the credit balance each month.","supports":"prepaid credits pay usage"},{"id":"s38","url":"https://docs.fly.io/about/billing","title":"Billing","publisher":"vendor","quote":"Stopped and suspended Machines are billed based on their root file system (rootfs) usage per second","supports":"stopped Machines bill for rootfs"},{"id":"s39","url":"https://docs.fly.io/about/pricing","title":"Pricing","publisher":"vendor","quote":"you pay their list prices via your monthly Fly.io bill","supports":"extensions bill on the Fly.io invoice"},{"id":"s40","url":"https://docs.fly.io/about/pricing","title":"Pricing","publisher":"vendor","quote":"in the Support section of your dashboard","supports":"where support plans are bought"},{"id":"s41","url":"https://docs.fly.io/about/pricing","title":"Pricing","publisher":"vendor","quote":"You'll get a 40% discount when you reserve a block of compute time","supports":"compute reservations discount"},{"id":"s42","url":"https://docs.fly.io/about/pricing","title":"Pricing","publisher":"vendor","quote":"The credit does not rollover; it's only valid for the month in which it's granted.","supports":"reservation credit doesn't roll over"},{"id":"s43","url":"https://docs.fly.io/about/discontinued-plans","title":"Discontinued plans","publisher":"vendor","quote":"unless you convert to Pay As You Go, delete your payment method, or otherwise stop using Fly.io.","supports":"what ends a legacy plan"},{"id":"s44","url":"https://docs.fly.io/about/discontinued-plans","title":"Discontinued plans","publisher":"vendor","quote":"To change your plan to the Pay As You Go plan, go to the Organizations page in the dashboard","supports":"where to change a legacy plan"},{"id":"s45","url":"https://docs.fly.io/about/discontinued-plans","title":"Discontinued plans","publisher":"vendor","quote":"click the organization name to change, then click Choose Pay As You Go.","supports":"the Choose Pay As You Go step"},{"id":"s46","url":"https://docs.fly.io/about/discontinued-plans","title":"Discontinued plans","publisher":"vendor","quote":"If you change your plan, you won't be able to return to the paid Hobby Plan","supports":"no return to the paid Hobby plan"},{"id":"s47","url":"https://docs.fly.io/about/discontinued-plans","title":"Discontinued plans","publisher":"vendor","quote":"Fly.io no longer offers plans to new customers.","supports":"plans are discontinued"},{"id":"s48","url":"https://docs.fly.io/about/discontinued-plans","title":"Discontinued plans","publisher":"vendor","quote":"Legacy plan billing, and any included usage, is pro-rated over the month.","supports":"legacy plan proration"},{"id":"s49","url":"https://docs.fly.io/about/support","title":"Support","publisher":"vendor","quote":"questions about a specific invoice or account management issues","supports":"billing@fly.io handles account management"}],"verification":{"level":"docs","checked_on":"2026-10-08","by":"stackcut-research","unverified":["When the last invoice is issued after resources or the account are deleted isn't stated in Fly.io's billing docs","Removing a payment method isn't described in Fly.io's billing docs, and most accounts need a card on file while open","Refunds other than for resources created by mistake or bills caused by attacks aren't covered in Fly.io's billing docs","How to cancel or downgrade a Standard, Premium or Enterprise support plan isn't documented on Fly.io's pricing or support pages","What happens to unused prepaid credits or reservation credit when the account is deleted isn't stated in Fly.io's billing docs","How to export app data, volumes or Managed Postgres databases isn't covered in Fly.io's billing docs","Dashboard steps for deleting apps and volumes aren't in Fly.io's billing or pricing docs; the CLI reference covers deleting apps"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Account deletion: added the clean-up Fly.io requires first (leave or delete orgs and apps, remove certificates and extensions) and the Delete step; email requests aren't processed","Added the legacy Hobby, Launch and Scale route: Organizations page, then Choose Pay As You Go","Stopping usage: added removing extensions, which bill on the Fly.io invoice; stopped and suspended Machines bill for rootfs per second","Refund: Fly.io will discuss refunds for resources created by mistake via billing@fly.io","Added compute reservations (40% discount) and a note that support plan cancelling isn't documented"]}},"delete_account":{"url":"https://fly.io/user/deactivate","difficulty":"medium","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/flyio","json":"https://stackcut.io/exits/flyio.json","evidence":{"packet_revision":"89e0bad85f28ed97b406b3a475e10913e22c13383d591b47654f0740d0afe462","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"flyio--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"flyio--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"flyio--direct-web--r3","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"flyio--sales-contract--r4","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"folk","name":"folk","category":"marketing_sales","website":"https://www.folk.app","domains":["folk.app"],"summary":"An owner or admin opens Settings, Plans and selects Cancel subscription; paid features last to the billing period's end, with no refunds. Custom Enterprise plans: message support. Export each group as CSV first: the Terms say content is removed right after the subscription ends.","routes":[{"channel":"direct_web","applies_to":"folk Standard and Premium plans, billed monthly or yearly","who":"A workspace owner or admin (members can only see plans)","method":"self_serve","start_url":null,"steps":[{"do":"Open Settings, then Plans","expect":"Cancel subscription"},{"do":"Select Cancel subscription in the top right-hand corner","expect":null}],"confirm_by":null,"effective":"You keep the subscription and all paid features until the end of the billing period","notice":"None stated; the subscription renews and charges automatically at the start of each new period, so cancel before then","refund":"None: all fees are non-refundable, including for unused services or cancelled accounts","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8"]},{"channel":"sales_contract","label":"Custom Enterprise plan","applies_to":"folk Custom Enterprise plans","who":"The workspace owner or admin, with folk's support team","method":"contact_sales","start_url":null,"steps":[{"do":"Message folk's support team (live chat from the ? button in the bottom right-hand corner of your account, or email) and ask them to cancel: Custom Enterprise plans are cancelled manually, and the in-app cancel asks you to contact support","expect":null}],"confirm_by":null,"effective":"Termination takes effect after the end of the subscription term","notice":null,"refund":"None: all fees are non-refundable","fees":null,"source_ids":["s9","s10","s8","s7","s35"]}],"pay_less":[{"type":"downgrade","what":"Move from Premium to Standard with the Downgrade button in Settings, Plans; charges are prorated automatically","evidence":"documented","source_ids":["s11","s12"]},{"type":"seat_reduction","what":"Pricing is per workspace member: removing a member lowers the prorated price from the next bill","evidence":"documented","source_ids":["s13","s14"]},{"type":"annual_billing","what":"Yearly billing saves 20% compared with monthly","evidence":"documented","source_ids":["s15","s16"]},{"type":"student_or_nonprofit","what":"folk has special offers for students, NGOs and startups; contact folk to discuss one","evidence":"documented","source_ids":["s17","s18"]}],"export":[{"data":"Contacts and notes in each group's view","how":"Open the group, click the three dots at the top right, then Export view as CSV. Repeat for every group","format":"CSV","limits":"No whole-workspace export, only group by group; only the displayed columns and applied filters are exported, so display all fields first. Accounts blocked after a trial can still export views","source_ids":["s19","s20","s21","s22","s23","s24"]}],"after_cancel":{"access_until":"The end of the billing period","data_kept":"The Terms say the account is deleted along with your content, which is removed from folk's servers right after the subscription ends (except what law requires keeping); inactive data is deleted after 60 days plus 30 days in backups. The help center adds that blocked workspaces are deleted after two warning notices","you_lose":["Paid plan features at the end of the billing period","The workspace and its data once deletion starts: it cannot be recovered"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Only owners and admins can change or cancel the plan; members can only see plans","Export before the billing period ends: the Terms say content is removed right after the subscription ends","There is no whole-workspace export: export each group's view as CSV with all fields displayed","A trial that ends without upgrading blocks the account, but views can still be exported as CSV","A blocked workspace gets a deletion notice 15 days after the last login and another 7 days later, then is deleted 3 days after that; logging in stops it","Custom Enterprise plans can't be cancelled in-app: message folk's support team"]},"sources":[{"id":"s1","url":"https://help.folk.app/en/articles/6600247-manage-billing","title":"Manage billing","publisher":"vendor","quote":"You can cancel your plan at any time.","supports":"cancel any time"},{"id":"s2","url":"https://help.folk.app/en/articles/6600247-manage-billing","title":"Manage billing","publisher":"vendor","quote":"Please go ahead and visit Settings > Plans and select 'Cancel subscription' in the top right-hand corner","supports":"the cancel steps"},{"id":"s3","url":"https://help.folk.app/en/articles/6600247-manage-billing","title":"Manage billing","publisher":"vendor","quote":"You'll have access to your subscription and all paid plan features until the end of your billing period.","supports":"when access ends"},{"id":"s4","url":"https://help.folk.app/en/articles/10063725-workspace-roles-permissions","title":"Workspace roles & permissions","publisher":"vendor","quote":"Upgrade/Downgrade subscription","supports":"the roles table allows plan changes for owners and admins only (members see plans)"},{"id":"s5","url":"https://www.folk.app/pricing","title":"folk pricing","publisher":"vendor","quote":"You can cancel your plan at any time. Just go to the plan section in your settings","supports":"the pricing FAQ on cancelling"},{"id":"s6","url":"https://www.folk.app/terms-of-use","title":"folk Terms of Use","publisher":"vendor","quote":"Your Services' subscription will automatically renew and Your payment method for such subscription will automatically be charged at the start of each new subscription period","supports":"automatic renewal"},{"id":"s7","url":"https://www.folk.app/terms-of-use","title":"folk Terms of Use","publisher":"vendor","quote":"All fees are non-refundable, including for unused services or canceled accounts","supports":"no refunds"},{"id":"s8","url":"https://www.folk.app/terms-of-use","title":"folk Terms of Use","publisher":"vendor","quote":"The termination will be effective after the end of the subscription term","supports":"when termination takes effect"},{"id":"s9","url":"https://help.folk.app/en/articles/6600247-manage-billing","title":"Manage billing","publisher":"vendor","quote":"If you're on a Custom Enterprise plan, please message us, as we need to do this manually","supports":"the Custom Enterprise route"},{"id":"s10","url":"https://help.folk.app/en/articles/6600247-manage-billing","title":"Manage billing","publisher":"vendor","quote":"If you're on the custom enterprise plan, you'll be asked to contact the support team","supports":"the in-app cancel sends Enterprise customers to support"},{"id":"s11","url":"https://help.folk.app/en/articles/6600247-manage-billing","title":"Manage billing","publisher":"vendor","quote":"Go to Settings > Plans and select the 'Upgrade' or 'Downgrade' button","supports":"how to downgrade"},{"id":"s12","url":"https://help.folk.app/en/articles/6600247-manage-billing","title":"Manage billing","publisher":"vendor","quote":"The amount charged will always be automatically prorated, so you'll never pay more than what you use.","supports":"plan changes are prorated"},{"id":"s13","url":"https://help.folk.app/en/articles/6600247-manage-billing","title":"Manage billing","publisher":"vendor","quote":"Our pricing is based on the number of members in your workspace.","supports":"per-member pricing"},{"id":"s14","url":"https://help.folk.app/en/articles/6600247-manage-billing","title":"Manage billing","publisher":"vendor","quote":"When you remove a member, a new prorated price will be calculated and implemented in your next bill.","supports":"removing members lowers the bill"},{"id":"s15","url":"https://www.folk.app/pricing","title":"folk pricing","publisher":"vendor","quote":"Annually (save 20%)","supports":"the annual saving"},{"id":"s16","url":"https://help.folk.app/en/articles/6600241-folk-special-discounts-promo-codes","title":"folk special discounts (promo codes)","publisher":"vendor","quote":"we do offer 20% discount for annual plans","supports":"the annual discount"},{"id":"s17","url":"https://help.folk.app/en/articles/6600241-folk-special-discounts-promo-codes","title":"folk special discounts (promo codes)","publisher":"vendor","quote":"special offers for students, NGOs and startups","supports":"discounts for students, NGOs and startups"},{"id":"s18","url":"https://help.folk.app/en/articles/6600241-folk-special-discounts-promo-codes","title":"folk special discounts (promo codes)","publisher":"vendor","quote":"If you'd like to discuss further any special discount, contact us here","supports":"how to ask for a special discount"},{"id":"s19","url":"https://help.folk.app/en/articles/5007388-export-data","title":"Export data","publisher":"vendor","quote":"Export your list of contacts & notes as CSV","supports":"what can be exported, and the format"},{"id":"s20","url":"https://help.folk.app/en/articles/5007388-export-data","title":"Export data","publisher":"vendor","quote":"Click the three dots on the top right of your group","supports":"where the export starts"},{"id":"s21","url":"https://help.folk.app/en/articles/5007388-export-data","title":"Export data","publisher":"vendor","quote":"We currently don't allow exporting from the whole workspace, so this will need to be done group by group","supports":"no whole-workspace export"},{"id":"s22","url":"https://help.folk.app/en/articles/5007388-export-data","title":"Export data","publisher":"vendor","quote":"The export will consider all the columns (displayed) and filters applied in the view","supports":"only displayed columns are exported"},{"id":"s23","url":"https://help.folk.app/en/articles/5007388-export-data","title":"Export data","publisher":"vendor","quote":"To export all columns, display all the relevant fields before","supports":"display all fields first"},{"id":"s24","url":"https://help.folk.app/en/articles/14624147-export-view-as-csv-for-blocked-accounts","title":"Export view as CSV for blocked accounts","publisher":"vendor","quote":"If the trial period has ended, data from views can still be exported.","supports":"blocked trial accounts can still export"},{"id":"s25","url":"https://www.folk.app/terms-of-use","title":"folk Terms of Use","publisher":"vendor","quote":"Your Account shall be deleted, along with Your Content","supports":"the account and content are deleted on termination"},{"id":"s26","url":"https://www.folk.app/terms-of-use","title":"folk Terms of Use","publisher":"vendor","quote":"We shall remove Your Content from Our servers immediately after the end of Your subscription, except for any Content required by law or regulation to be stored","supports":"content is removed right after the subscription ends"},{"id":"s27","url":"https://www.folk.app/terms-of-use","title":"folk Terms of Use","publisher":"vendor","quote":"Data is systematically deleted after 60 days of inactivity","supports":"inactive data deletion"},{"id":"s28","url":"https://www.folk.app/terms-of-use","title":"folk Terms of Use","publisher":"vendor","quote":"After this 60+30 days period, data is permanently deleted","supports":"the backup period"},{"id":"s29","url":"https://help.folk.app/en/articles/9527000-data-deletion-policy","title":"Data deletion policy","publisher":"vendor","quote":"Blocked workspaces users will receive a notification about the impending deletion 15 days after their last login.","supports":"the first deletion notice"},{"id":"s30","url":"https://help.folk.app/en/articles/9527000-data-deletion-policy","title":"Data deletion policy","publisher":"vendor","quote":"We send out a confirmation notification 7 days following the initial notification.","supports":"the second notice"},{"id":"s31","url":"https://help.folk.app/en/articles/9527000-data-deletion-policy","title":"Data deletion policy","publisher":"vendor","quote":"The workspace will be permanently deleted 3 days later.","supports":"when a blocked workspace is deleted"},{"id":"s32","url":"https://help.folk.app/en/articles/9527000-data-deletion-policy","title":"Data deletion policy","publisher":"vendor","quote":"If you log in, we will consider the account as active and won't delete your data.","supports":"logging in stops deletion"},{"id":"s33","url":"https://help.folk.app/en/articles/9527000-data-deletion-policy","title":"Data deletion policy","publisher":"vendor","quote":"Once the deletion process is initiated, recovery of the workspace or its data will not be possible.","supports":"deletion can't be undone"},{"id":"s34","url":"https://help.folk.app/en/articles/6600210-pricing-plans","title":"Pricing plans","publisher":"vendor","quote":"Once your trial has ended, you'll need to upgrade to your preferred plan if you want to keep using folk. Otherwise, your account is blocked.","supports":"an expired trial blocks the account"},{"id":"s35","url":"https://help.folk.app/en/articles/6600247-manage-billing","title":"Manage billing","publisher":"vendor","quote":"Live chat from your account (the ? button in the bottom right-hand corner)","supports":"how to reach folk's support team"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["What the screen shows after Cancel subscription (the confirmation) is not documented","Whether the cancel flow asks for a reason or shows an offer is not documented","The Terms (content removed right after the subscription ends) and the help center (blocked workspaces deleted after notices) describe deletion differently; which applies after a paid plan is cancelled is not stated","Whether the Contacts by folk mobile app sells subscriptions through Apple or Google was not checked"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Cancel step: Cancel subscription sits in the top right-hand corner of Settings > Plans; dropped the pricing-FAQ paraphrase (it mentions a free plan the help center doesn't list)","Custom Enterprise: support is reached by live chat (the ? button) or email, per the billing article"]}},"stackcut":{"vendor_id":"folk","name":"folk","recipes":[{"id":"replace-folk","title":"Sales CRM","best_year_one_net":310}]},"page":"https://stackcut.io/cancel/folk","json":"https://stackcut.io/exits/folk.json","evidence":{"packet_revision":"408aba0de40aeb96756e336d12391bca3f27028383434fe671c9745b800eb961","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"folk--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"folk--sales-contract--r2","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"formstack","name":"Formstack","category":"productivity","website":"https://www.formstack.com","domains":["formstack.com"],"summary":"An admin logs in to admin.formstack.com, opens Billing, clicks Manage Plan, then the three-dot icon next to each app (Forms, Documents, Sign) and Cancel. It takes effect on the next renewal date. Gotcha: annual plans aren't refunded, and a cancelled account's data is deleted for good after 60 days.","routes":[{"channel":"direct_web","label":"Forms, Documents and Sign plans","applies_to":"Formstack Forms, Documents and Sign plans paid by card and managed in the Admin Panel","who":"A Formstack Admin user with access to admin.formstack.com","method":"self_serve","start_url":"https://admin.formstack.com","steps":[{"do":"Log in to admin.formstack.com and select Billing & Usage","expect":"Manage Plan"},{"do":"Click Manage Plan, find the app you want to cancel and click the three-dot icon next to it","expect":null},{"do":"Select the Cancel option for that app (Forms, Docs or Sign) and follow the on-screen prompts to confirm","expect":null},{"do":"Repeat for each app you pay for; you can cancel one app and keep the others","expect":null}],"confirm_by":"Account admins get a notification when the account is cancelled","effective":"On your next renewal date: cancelled Forms or Documents plans are downgraded to a Free plan, and a cancelled Sign plan loses access to the account","notice":null,"refund":"Annual subscriptions are not refundable; if your organization has had instability or demonstrable technical glitches, with proof, Formstack may refund the remaining part of the annual fee","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s26","s28","s29","s34"]},{"channel":"sales_contract","label":"Contract, ACH or check billing","applies_to":"Accounts paying manually by ACH or check, or on a contract that doesn't allow self-service billing changes","who":"The account's admin, with Formstack's Billing Team, Account Manager or Customer Success Manager","method":"form","start_url":"https://help.formstack.com/hc/en-us/requests/new","steps":[{"do":"Contact the Billing Team (Submit a Support Request on the support site), your Account Manager or your Customer Success Manager to cancel or change the plan","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"Annual subscriptions are not refundable; if your organization has had instability or demonstrable technical glitches, with proof, Formstack may refund the remaining part of the annual fee","fees":null,"source_ids":["s10","s11","s9","s34"]},{"channel":"direct_web","label":"Formstack for Salesforce","applies_to":"Formstack for Salesforce (the Salesforce app), which is billed separately from formstack.com","who":"The account holder, by email to Formstack's Billing Team","method":"form","start_url":"https://help.formstack.com/hc/en-us/requests/new","steps":[{"do":"On the Formstack support site, click the green Submit a Support Request button at the top right and ask the Billing Team to cancel your Salesforce App account","expect":null},{"do":"Wait for Formstack's follow-up confirming the cancellation is finalized","expect":"A confirmation once the cancellation has been finalized"}],"confirm_by":"Formstack follows up with a confirmation once the cancellation has been finalized","effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s12","s13","s14"]}],"pay_less":[{"type":"downgrade","what":"Change an app's plan level on the Manage Your Plan page, or cancel one app and keep paying for the others; a downgrade takes effect at the end of the current service period, with no credit for partial usage","evidence":"documented","source_ids":["s15","s8"]},{"type":"free_plan","what":"Cancelling Forms or Documents moves that app to a Free plan on the next renewal date instead of closing it","evidence":"documented","source_ids":["s6"]},{"type":"annual_billing","what":"Annual plans save 2 months. Switch with the Switch to Annual button at the top of the Manage Your Plan page; moving back to monthly needs the Billing team","evidence":"documented","source_ids":["s30","s31","s32"]}],"export":[{"data":"Form submissions","how":"In the form's Submission tab, select Export All and choose the file type, confirm in the dialogue box, then download the file from the Export Submissions dropdown","format":"CSV and other file types (open CSV files with UTF-8 in Excel to keep special characters)","limits":"Export before cancelling: you can't access forms, documents or other data once the account is cancelled","source_ids":["s16","s17","s18","s19"]}],"after_cancel":{"access_until":"Your next renewal date; after that, Forms and Documents are on a Free plan and Sign loses access","data_kept":"Data of a cancelled account (or an expired trial) is kept for 60 days, without access, in case the account is reinstated; after 60 days of inactivity the account and all related data are permanently deleted. Admins are reminded 30, 7 and 1 day before deletion","you_lose":["Access to forms, documents and other data in a cancelled account","Everything in the account once the 60-day retention period ends; deleted data can't be recovered"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Each app (Forms, Documents, Sign) is cancelled separately from Manage Plan","Formstack calls the cancel steps a deactivation (pause): the account can be reactivated later, and its data is kept for 60 days","If you can see Billing but can't make changes, the account is probably paid by ACH or check or under a contract: contact the Billing Team, your Account Manager or your Customer Success Manager","User seats and added usage can't be removed in the Admin Panel; contact the Billing Team","The cancellation feedback form linked from the Salesforce article is for feedback only; it doesn't cancel","Formstack for Salesforce is a separate product: it can't be cancelled from formstack.com","Export submissions before cancelling; a cancelled account's data is deleted for good after 60 days","Logging in before the scheduled deletion keeps the account","The 14-day free trial of Forms needs no credit card; an expired trial's data is also deleted after 60 days","Switching from annual back to monthly billing needs the Billing team"]},"sources":[{"id":"s1","url":"https://help.formstack.com/hc/en-us/articles/44592497230355-Cancel-My-Account","title":"Cancel My Account","publisher":"vendor","quote":"As an Admin user, you may cancel your Formstack account.","supports":"who can cancel"},{"id":"s2","url":"https://help.formstack.com/hc/en-us/articles/44592497230355-Cancel-My-Account","title":"Cancel My Account","publisher":"vendor","quote":"Log in to admin.formstack.com and select Billing & Usage.","supports":"where the flow starts"},{"id":"s3","url":"https://help.formstack.com/hc/en-us/articles/44592497230355-Cancel-My-Account","title":"Cancel My Account","publisher":"vendor","quote":"Choose Manage Plan from the listed options and select the 3-dotted settings icon located next to your current plan.","supports":"opening the plan menu"},{"id":"s4","url":"https://help.formstack.com/hc/en-us/articles/44592497230355-Cancel-My-Account","title":"Cancel My Account","publisher":"vendor","quote":"Click the Cancel Forms/Docs/or Sign plan option and follow the on-screen prompts to complete the cancellation process.","supports":"the cancel step"},{"id":"s5","url":"https://help.formstack.com/hc/en-us/articles/44593236435731-Unified-Billing-FAQ","title":"Unified Billing FAQ","publisher":"vendor","quote":"find the app you want to cancel and click the three-dot icon in the section header. Select the Cancel option and confirm you want to go through with the cancellation.","supports":"cancelling a single app"},{"id":"s6","url":"https://help.formstack.com/hc/en-us/articles/44593236435731-Unified-Billing-FAQ","title":"Unified Billing FAQ","publisher":"vendor","quote":"If you cancel your Forms or Documents plans, you will be downgraded to a Free plan on your next renewal date.","supports":"what cancelling Forms or Documents does"},{"id":"s7","url":"https://help.formstack.com/hc/en-us/articles/44593236435731-Unified-Billing-FAQ","title":"Unified Billing FAQ","publisher":"vendor","quote":"If you cancel your Sign plan, you will lose access to your account on your next renewal date.","supports":"what cancelling Sign does"},{"id":"s8","url":"https://help.formstack.com/hc/en-us/articles/44593236435731-Unified-Billing-FAQ","title":"Unified Billing FAQ","publisher":"vendor","quote":"Yes. It is possible to cancel one app at a time.","supports":"apps are cancelled one at a time"},{"id":"s9","url":"https://help.formstack.com/hc/en-us/articles/44593153721491-Pricing-Upgrades-and-Refunds","title":"Pricing, Upgrades, and Refunds","publisher":"vendor","quote":"Our policy for annual subscriptions is that they are not refundable.","supports":"no refunds on annual plans"},{"id":"s10","url":"https://help.formstack.com/hc/en-us/articles/44593236435731-Unified-Billing-FAQ","title":"Unified Billing FAQ","publisher":"vendor","quote":"you're most likely paying manually via ACH or check or in a contract that does not allow self-service billing.","supports":"which accounts can't change billing themselves"},{"id":"s11","url":"https://help.formstack.com/hc/en-us/articles/44593236435731-Unified-Billing-FAQ","title":"Unified Billing FAQ","publisher":"vendor","quote":"Contact the Billing Team, your Account Manager, or your Customer Success Manager to make changes to your account.","supports":"who handles those accounts"},{"id":"s12","url":"https://help.formstack.com/hc/en-us/articles/44593117555731-How-to-Cancel-Your-Formstack-for-Salesforce-Account","title":"How to Cancel Your Formstack for Salesforce Account","publisher":"vendor","quote":"To cancel your Salesforce App account, please email our Billing Team.","supports":"how Formstack for Salesforce is cancelled"},{"id":"s13","url":"https://help.formstack.com/hc/en-us/articles/44593117555731-How-to-Cancel-Your-Formstack-for-Salesforce-Account","title":"How to Cancel Your Formstack for Salesforce Account","publisher":"vendor","quote":"Once we have received your email, we will follow up with a confirmation once the cancellation has been finalized.","supports":"the confirmation"},{"id":"s14","url":"https://help.formstack.com/hc/en-us/articles/44593114865683-Downgrading-Your-Account","title":"Downgrading Your Account","publisher":"vendor","quote":"Formstack.com is considered a separate product, and thus you will not be able to log in there to downgrade your account.","supports":"the Salesforce app is managed separately"},{"id":"s15","url":"https://help.formstack.com/hc/en-us/articles/44593236435731-Unified-Billing-FAQ","title":"Unified Billing FAQ","publisher":"vendor","quote":"Any downgrade will take effect at the end of your current service period. There will be no credits for partial usage or terms of service.","supports":"when a downgrade takes effect"},{"id":"s16","url":"https://help.formstack.com/hc/en-us/articles/44592427644819-Export-Submission-Data","title":"Export Submission Data","publisher":"vendor","quote":"From the form's Submission tab, select Export All and choose the file type","supports":"how to export submissions"},{"id":"s17","url":"https://help.formstack.com/hc/en-us/articles/44592427644819-Export-Submission-Data","title":"Export Submission Data","publisher":"vendor","quote":"View and export the file under the Export Submissions dropdown","supports":"where the export is downloaded"},{"id":"s18","url":"https://help.formstack.com/hc/en-us/articles/44592427644819-Export-Submission-Data","title":"Export Submission Data","publisher":"vendor","quote":".CSV files should be opened with UTF-8 in Excel to view special characters.","supports":"the CSV format"},{"id":"s19","url":"https://help.formstack.com/hc/en-us/articles/44593279260179-Data-Retention-Policy-Update","title":"Data Retention Policy Update","publisher":"vendor","quote":"Once an account is canceled or a trial expires, you will no longer be able to access your forms, documents, or other data within those products.","supports":"no access after cancelling"},{"id":"s20","url":"https://help.formstack.com/hc/en-us/articles/44593279260179-Data-Retention-Policy-Update","title":"Data Retention Policy Update","publisher":"vendor","quote":"Starting September 25, 2025, cancelled Formstack accounts and expired trial accounts will have data retained for 60 days.","supports":"the 60-day retention period"},{"id":"s21","url":"https://help.formstack.com/hc/en-us/articles/44593279260179-Data-Retention-Policy-Update","title":"Data Retention Policy Update","publisher":"vendor","quote":"After 60 days of inactivity, the account and all related data will be permanently deleted.","supports":"permanent deletion"},{"id":"s22","url":"https://help.formstack.com/hc/en-us/articles/44593279260179-Data-Retention-Policy-Update","title":"Data Retention Policy Update","publisher":"vendor","quote":"If you want to keep your account, log in before your data is scheduled for deletion.","supports":"logging in keeps the account"},{"id":"s23","url":"https://help.formstack.com/hc/en-us/articles/44593236435731-Unified-Billing-FAQ","title":"Unified Billing FAQ","publisher":"vendor","quote":"No. It's not possible to remove user seats or app usage at this time.","supports":"seats can't be removed self-serve"},{"id":"s24","url":"https://help.formstack.com/hc/en-us/articles/44593279260179-Data-Retention-Policy-Update","title":"Data Retention Policy Update","publisher":"vendor","quote":"Data is retained during this 60-day period in case the account is reinstated.","supports":"why data is kept"},{"id":"s25","url":"https://help.formstack.com/hc/en-us/articles/44593279260179-Data-Retention-Policy-Update","title":"Data Retention Policy Update","publisher":"vendor","quote":"30 days before scheduled deletion","supports":"deletion reminders"},{"id":"s26","url":"https://help.formstack.com/hc/en-us/articles/44592497230355-Cancel-My-Account","title":"Cancel My Account","publisher":"vendor","quote":"The above steps will pause your account and will give you the ability to reactivate it at a later date.","supports":"cancelling deactivates the account, which can be reactivated"},{"id":"s27","url":"https://www.formstack.com/pricing","title":"Pricing","publisher":"vendor","quote":"We currently offer a 14-day free trial of our core Forms product—no credit card required.","supports":"the free trial needs no card"},{"id":"s28","url":"https://help.formstack.com/hc/en-us/articles/44593279260179-Data-Retention-Policy-Update","title":"Data Retention Policy Update","publisher":"vendor","quote":"Account admins will receive notifications at the following points:","supports":"admins are notified"},{"id":"s29","url":"https://help.formstack.com/hc/en-us/articles/44593279260179-Data-Retention-Policy-Update","title":"Data Retention Policy Update","publisher":"vendor","quote":"When the account is cancelled or the trial ends","supports":"a notification when the account is cancelled"},{"id":"s30","url":"https://www.formstack.com/pricing","title":"Pricing","publisher":"vendor","quote":"Save 2 months with annual plans","supports":"the annual-billing saving"},{"id":"s31","url":"https://help.formstack.com/hc/en-us/articles/44593236435731-Unified-Billing-FAQ","title":"Unified Billing FAQ","publisher":"vendor","quote":"click the Switch to Annual button at the top of the Manage Your Plan page.","supports":"switching to annual billing"},{"id":"s32","url":"https://help.formstack.com/hc/en-us/articles/44593236435731-Unified-Billing-FAQ","title":"Unified Billing FAQ","publisher":"vendor","quote":"Please contact our Billing team to move from annual to monthly billing.","supports":"annual back to monthly needs the Billing team"},{"id":"s33","url":"https://help.formstack.com/hc/en-us/articles/44593117555731-How-to-Cancel-Your-Formstack-for-Salesforce-Account","title":"How to Cancel Your Formstack for Salesforce Account","publisher":"vendor","quote":"Please note this form is strictly for feedback and not for cancelling or putting in a request to cancel your account","supports":"the feedback form doesn't cancel"},{"id":"s34","url":"https://help.formstack.com/hc/en-us/articles/44593153721491-Pricing-Upgrades-and-Refunds","title":"Pricing, Upgrades, and Refunds","publisher":"vendor","quote":"with proof we are happy to refund the remaining part of the annual subscription fee","supports":"the refund exception"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Auto-renewal and notice terms for contracts and annual plans aren't confirmed; they are in the legal terms Formstack publishes at intellistack.com/legal","Formstack's help pages don't say whether a confirmation appears on screen after cancelling in the Admin Panel","When a Formstack for Salesforce cancellation takes effect isn't stated on Formstack's help pages"],"review":{"by":"stackcut-review","on":"2026-10-06","result":"fixed","notes":["Re-checked every route fact against Formstack's Cancel My Account, Unified Billing FAQ, refund, Salesforce cancel and data-retention articles: steps, who can cancel, timing, the annual no-refund policy and the 60-day deletion are confirmed","Confirmation: the data-retention article says account admins are notified when the account is cancelled; added to the self-serve route","Refund: added that the exception refunds the remaining part of the annual fee","Added annual billing (save 2 months, Switch to Annual; back to monthly needs the Billing team) and a tip that the Salesforce feedback form doesn't cancel","Formstack's help center blocks scripted fetches: its quotes were confirmed with WebFetch through the help center's article API, so the spot-checker reports them EMPTY","Formstack's contract terms (linked from its legal page) couldn't be read, so contract renewal and notice stay unconfirmed"]}},"page":"https://stackcut.io/cancel/formstack","json":"https://stackcut.io/exits/formstack.json","evidence":{"packet_revision":"1fda57beaf5498525bd617fdae33bf6dec0de645947fade19ac60328d1a92345","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"formstack--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"formstack--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"formstack--direct-web--r3","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"fotor","name":"Fotor","category":"design_creative","website":"https://www.fotor.com","domains":["fotor.com"],"summary":"Website plans: Account Setting, Subscription, Manage Plan, Cancel your subscription, then Downgrade to free plan, at least 24 hours before renewal. App purchases are cancelled with Apple or Google Play. Fees aren't refunded; download work that uses paid assets before the plan ends.","routes":[{"channel":"direct_web","applies_to":"Pro, Pro+, Max and credits subscriptions bought on the Fotor website","who":"The account holder, signed in with the account that bought the plan","method":"self_serve","start_url":"https://www.fotor.com/user/settings","steps":[{"do":"Go to Account Setting and choose Subscription","expect":"Manage Plan"},{"do":"Click Manage Plan, then on the Available actions page select Cancel your subscription","expect":"a confirmation page"},{"do":"Click Downgrade to free plan to complete the cancellation","expect":null}],"confirm_by":null,"effective":"You keep the plan until the end of the current subscription period, and no more recurring payments are made","notice":"Cancel at least 24 hours before the current period ends. On the 7-day free trial, cancel at least a day early: the fee can be charged a few hours before the trial ends","refund":"Fotor's Terms say subscription fees are not refundable, and a trial that converts before you cancel is not refunded","fees":"If a renewal payment failed, Fotor keeps retrying it; cancelling then stops only the next renewal, and the failed charge is still collected","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s39"]},{"channel":"apple_app_store","applies_to":"Subscriptions bought in the Fotor (or GoArt) app on an iPhone, iPad or Mac","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"On iPhone or iPad, open Settings and tap your name, then Subscriptions","expect":"your subscriptions"},{"do":"Tap the Fotor subscription, then Cancel Subscription (you might need to scroll down to find it)","expect":null},{"do":"On a Mac, open the App Store, click your name at the bottom of the sidebar, click your name again, click Subscriptions, choose the subscription and click Cancel Subscription","expect":null}],"confirm_by":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled","effective":"You keep the plan until the end of the current subscription period","notice":"Apple: cancel a trial at least 24 hours before it ends if you don't want it to renew","refund":null,"fees":null,"source_ids":["s13","s14","s15","s16","s17","s18","s19","s7"]},{"channel":"google_play","applies_to":"Subscriptions bought in the Fotor (or GoArt) Android app through Google Play","who":"The Google account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"On your Android device, go to subscriptions in Google Play","expect":"your subscriptions"},{"do":"Select the Fotor subscription, tap Cancel subscription and follow the instructions","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time you've already paid","notice":null,"refund":null,"fees":null,"source_ids":["s20","s14","s37","s21","s22"]}],"pay_less":[{"type":"free_plan","what":"Cancelling moves you to the free plan: you can still sign in and use Fotor's free features, and download work that uses only free features and assets","evidence":"documented","source_ids":["s3","s23","s28"]},{"type":"downgrade","what":"To move to a cheaper plan (for example from Max or Pro+ to Pro) or change billing cycle, cancel auto-renewal first, then subscribe to the new plan once the current period expires","evidence":"documented","source_ids":["s24","s41"]},{"type":"student_or_nonprofit","what":"Registered nonprofits and NGOs can apply for free Fotor premium accounts by sending Fotor their organization's name, mission and NGO certificates (in English)","evidence":"documented","source_ids":["s25","s26"]}],"export":[{"data":"Edited photos and designs","how":"Open the work in the Photo Editor, Design or Collage, click Download in the upper-right corner, choose the format, then click Download at the bottom of the panel","format":"Photo Editor: JPG or PNG. Design and Collage: JPG, PNG or PDF. AI Image Generator: JPG. Background Remover: PNG","limits":"Work that used paid features, effects or assets needs Pro or Pro+ to download, so download it before the plan ends. Transparent backgrounds and custom sizes are Pro features","source_ids":["s27","s28","s29","s30","s31"]}],"after_cancel":{"access_until":"The end of the current subscription period","data_kept":"Your free account stays open, but Fotor's Terms say cancelling may cause loss of user data, features or capacity, that Fotor is not a backup, and that deleting the account deletes its content. No retention period is stated","you_lose":["Paid design resources: you can't use them, edit Final Work made with them, or use downloaded paid resources in new work","Final Work made during the plan must be published within 30 days after the plan ends","Downloads of work that used paid features, effects or assets"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancel where the plan was bought: iOS app plans only through Apple, Google Play plans only through Google Play, website plans on the Fotor website","Sign in with the same account (for example the same Google account or Apple ID) that bought the plan","You can't delete your account yourself while a plan is active or cancelled but not yet expired: contact Fotor support, or cancel and wait for it to expire","Cancelling after a failed renewal payment stops only the next renewal; Fotor keeps retrying the failed charge","Download work that uses paid assets before the plan ends; afterwards it needs Pro or Pro+ to download"]},"sources":[{"id":"s1","url":"https://support.fotor.com/hc/en-us/articles/900006589106-How-to-Cancel-the-Subscription","title":"How to Cancel the Subscription?","publisher":"vendor","quote":"Please go to the \"Account Setting\" and choose \"Subscription\".","supports":"where the website cancel flow starts"},{"id":"s2","url":"https://support.fotor.com/hc/en-us/articles/900006589106-How-to-Cancel-the-Subscription","title":"How to Cancel the Subscription?","publisher":"vendor","quote":"Click \"Manage Plan\". On the Available actions page, select Cancel your subscription.","supports":"the Manage Plan and Cancel your subscription steps"},{"id":"s3","url":"https://support.fotor.com/hc/en-us/articles/900006589106-How-to-Cancel-the-Subscription","title":"How to Cancel the Subscription?","publisher":"vendor","quote":"On the confirmation page, click Downgrade to free plan to complete the cancellation.","supports":"the final step, and that cancelling moves you to the free plan"},{"id":"s4","url":"https://support.fotor.com/hc/en-us/articles/900006589106-How-to-Cancel-the-Subscription","title":"How to Cancel the Subscription?","publisher":"vendor","quote":"Once canceled, you can still enjoy your package until the end of your current subscription period, and no more recurring payments will be made.","supports":"when access ends"},{"id":"s5","url":"https://support.fotor.com/hc/en-us/articles/900006589106-How-to-Cancel-the-Subscription","title":"How to Cancel the Subscription?","publisher":"vendor","quote":"If the deduction fails, the system will try to deduct the payment several times until the deduction is successful.","supports":"failed renewal payments are retried"},{"id":"s6","url":"https://support.fotor.com/hc/en-us/articles/900006589106-How-to-Cancel-the-Subscription","title":"How to Cancel the Subscription?","publisher":"vendor","quote":"then what you cancel is the next subscription renewal, and the system will continue to charge the fee for the failed deduction.","supports":"cancelling doesn't stop a failed charge being collected"},{"id":"s7","url":"https://www.fotor.com/termsofservice","title":"Fotor Terms of Service","publisher":"vendor","quote":"The effective date for cancellation of Subscription shall be at the end of User's current Subscription Period.","supports":"cancellation takes effect at the end of the period"},{"id":"s8","url":"https://www.fotor.com/termsofservice","title":"Fotor Terms of Service","publisher":"vendor","quote":"THE CANCELLATION REQUEST SHALL BE MADE AT LEAST 24 HOURS PRIOR TO THE EXPIRATION OF THE THEN-CURRENT SUBSCRIPTION PERIOD.","supports":"the 24-hour notice"},{"id":"s9","url":"https://www.fotor.com/termsofservice","title":"Fotor Terms of Service","publisher":"vendor","quote":"Subscription fees paid by User are NOT REFUNDABLE.","supports":"no refunds"},{"id":"s10","url":"https://support.fotor.com/hc/en-us/articles/900006595146-How-to-Get-a-Refund","title":"How to Get a Refund?","publisher":"vendor","quote":"Normally, Fotor does not offer refunds for already paid fees.","supports":"no refunds for paid fees"},{"id":"s11","url":"https://support.fotor.com/hc/en-us/articles/4404154276121-How-to-Start-and-Cancel-the-Free-Trial","title":"How to Start and Cancel the Free Trial?","publisher":"vendor","quote":"However, due to regional differences and network delays, the fee will be charged a few hours in advance.","supports":"a trial can be charged a few hours early"},{"id":"s12","url":"https://support.fotor.com/hc/en-us/articles/4404154276121-How-to-Start-and-Cancel-the-Free-Trial","title":"How to Start and Cancel the Free Trial?","publisher":"vendor","quote":"If you do not cancel the trial within the stipulated time and the deduction is successful after that, Fotor will not provide a refund.","supports":"no refund once a trial converts"},{"id":"s13","url":"https://support.fotor.com/hc/en-us/articles/900006589106-How-to-Cancel-the-Subscription","title":"How to Cancel the Subscription?","publisher":"vendor","quote":"If your subscription was purchased on an iOS/Mac device.","supports":"Apple-billed subscriptions are cancelled through the App Store"},{"id":"s14","url":"https://support.fotor.com/hc/en-us/articles/57838416859673-Can-I-Use-My-Subscription-Across-Different-Platforms","title":"Can I Use My Subscription Across Different Platforms?","publisher":"vendor","quote":"Please note that subscriptions must be managed and canceled on the platform where they were originally purchased.","supports":"cancel where you bought"},{"id":"s15","url":"https://support.fotor.com/hc/en-us/articles/57838416859673-Can-I-Use-My-Subscription-Across-Different-Platforms","title":"Can I Use My Subscription Across Different Platforms?","publisher":"vendor","quote":"Subscriptions purchased through the Fotor iOS app can only be canceled through Apple.","supports":"the Apple route"},{"id":"s16","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name.","supports":"the iPhone steps"},{"id":"s17","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button.","supports":"the Cancel Subscription step"},{"id":"s18","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm"},{"id":"s19","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.","supports":"Apple trial notice"},{"id":"s20","url":"https://support.fotor.com/hc/en-us/articles/900006589106-How-to-Cancel-the-Subscription","title":"How to Cancel the Subscription?","publisher":"vendor","quote":"Please go to Google Play Store to check the \"Subscription Management\" and cancel the Fotor/Goart subscription.","supports":"the Google Play route"},{"id":"s21","url":"https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your Android device, go to subscriptions in Google Play.","supports":"the Google Play steps"},{"id":"s22","url":"https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"you'll still be able to use your subscription for the time you've already paid.","supports":"access continues for the paid time"},{"id":"s23","url":"https://support.fotor.com/hc/en-us/articles/900007553143-How-to-Delete-Your-Account-","title":"How to Delete My Fotor Account?","publisher":"vendor","quote":"Your Fotor account will still be able to log in to use our free features.","supports":"the free plan after cancelling"},{"id":"s24","url":"https://support.fotor.com/hc/en-us/articles/4403315183897","title":"How Do I Upgrade or Change My Subscription Plan?","publisher":"vendor","quote":"If you would like to downgrade your current plan or switch between billing cycles (for example, from a monthly plan to an annual plan, or vice versa), we recommend first","supports":"downgrades and billing-cycle switches start by cancelling auto-renewal"},{"id":"s25","url":"https://www.fotor.com/ngo.html","title":"Fotor for NGOs","publisher":"vendor","quote":"Fotor premium accounts for free","supports":"the nonprofit program"},{"id":"s26","url":"https://www.fotor.com/ngo.html","title":"Fotor for NGOs","publisher":"vendor","quote":"your organization's name, mission as well as NGO certificates to initiate the application process.","supports":"how to apply"},{"id":"s27","url":"https://support.fotor.com/hc/en-us/articles/900007630443-How-to-Save-Download-My-Edited-or-Designed-Work-to-Computer","title":"How to Save/ Download My Edited or Designed Work to Computer?","publisher":"vendor","quote":"When you are done editing, click the Download button in the upper-right corner of the page.","supports":"how to download"},{"id":"s28","url":"https://support.fotor.com/hc/en-us/articles/900007630443-How-to-Save-Download-My-Edited-or-Designed-Work-to-Computer","title":"How to Save/ Download My Edited or Designed Work to Computer?","publisher":"vendor","quote":"If you used paid features, effects, or assets during editing or designing, you will need to upgrade to Pro or Pro+ to download your work.","supports":"work with paid assets needs a plan to download"},{"id":"s29","url":"https://support.fotor.com/hc/en-us/articles/900007630443-How-to-Save-Download-My-Edited-or-Designed-Work-to-Computer","title":"How to Save/ Download My Edited or Designed Work to Computer?","publisher":"vendor","quote":"Options marked with a diamond icon (such as Transparent background and Size in Design) require a Pro subscription.","supports":"Pro-only download options"},{"id":"s30","url":"https://support.fotor.com/hc/en-us/articles/4403620111769-Which-File-Formats-Can-I-Download-Images-in-How-to-Save-Images-as-JPG-PNG-or-PDF","title":"Which File Formats Can I Download Images in?","publisher":"vendor","quote":"In Fotor Design and Collage, you can save images as JPG, PNG and PDF.","supports":"download formats"},{"id":"s31","url":"https://support.fotor.com/hc/en-us/articles/4403620111769-Which-File-Formats-Can-I-Download-Images-in-How-to-Save-Images-as-JPG-PNG-or-PDF","title":"Which File Formats Can I Download Images in?","publisher":"vendor","quote":"In Fotor Editor, you can save images as JPG and PNG.","supports":"download formats"},{"id":"s32","url":"https://www.fotor.com/termsofservice","title":"Fotor Terms of Service","publisher":"vendor","quote":"User's Final Work completed within the Subscription Period must be published within 30 days after the termination of the Subscription.","supports":"the 30-day publishing window"},{"id":"s33","url":"https://www.fotor.com/termsofservice","title":"Fotor Terms of Service","publisher":"vendor","quote":"once User's Subscription ends, User is not allowed to use paid Design Resource, modify Final Work or utilize the downloaded Design Resource to produce a new Final Work.","supports":"what you lose"},{"id":"s34","url":"https://www.fotor.com/termsofservice","title":"Fotor Terms of Service","publisher":"vendor","quote":"it may cause or result in the loss of user data, features, or capacity of User's Fotor account.","supports":"cancelling may lose data or capacity"},{"id":"s35","url":"https://www.fotor.com/termsofservice","title":"Fotor Terms of Service","publisher":"vendor","quote":"deletion of Fotor account will result in deletion of data/Content associated with this account.","supports":"deleting the account deletes content"},{"id":"s36","url":"https://support.fotor.com/hc/en-us/articles/900007553143-How-to-Delete-Your-Account-","title":"How to Delete My Fotor Account?","publisher":"vendor","quote":"or if you have cancelled your subscription but it has not yet expired, you will not be able to delete your account yourself in these cases.","supports":"account deletion is blocked while a plan runs"},{"id":"s37","url":"https://support.fotor.com/hc/en-us/articles/57838416859673-Can-I-Use-My-Subscription-Across-Different-Platforms","title":"Can I Use My Subscription Across Different Platforms?","publisher":"vendor","quote":"Subscriptions purchased via Google Play must be canceled through Google Play.","supports":"the Google Play route"},{"id":"s38","url":"https://support.fotor.com/hc/en-us/articles/57838416859673-Can-I-Use-My-Subscription-Across-Different-Platforms","title":"Can I Use My Subscription Across Different Platforms?","publisher":"vendor","quote":"simply make sure you log in with the same account credentials used when purchasing the subscription.","supports":"sign in with the buying account"},{"id":"s39","url":"https://support.fotor.com/hc/en-us/articles/4404154276121-How-to-Start-and-Cancel-the-Free-Trial","title":"How to Start and Cancel the Free Trial?","publisher":"vendor","quote":"we recommend that you cancel your subscription at least one day in advance.","supports":"cancel a trial at least a day early"},{"id":"s40","url":"https://www.fotor.com/termsofservice","title":"Fotor Terms of Service","publisher":"vendor","quote":"Fotor does not guarantee the storage of Content and is not intended as a back-up solution.","supports":"Fotor is not a backup"},{"id":"s41","url":"https://support.fotor.com/hc/en-us/articles/4403315183897","title":"How Do I Upgrade or Change My Subscription Plan?","publisher":"vendor","quote":"Once the current subscription period expires, you can then subscribe to the plan that best suits your needs.","supports":"subscribe to the new plan once the current period ends"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Fotor's help pages don't say whether a confirmation email is sent after cancelling","How long Fotor keeps files in an account after a paid plan ends isn't stated in its Terms or help pages","Whether refunds for subscriptions bought in the iOS or Android app follow Apple's or Google's policies isn't stated on Fotor's help pages"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked every route fact against Fotor's cancel, trial, refund and cross-platform articles, its Terms, and Apple's and Google Play's cancel pages: all confirmed","Fixed the plan-change quote (s24): it joined two sentences and left out the text between them. The second sentence is now its own quote (s41)","Added the Terms' statement that Fotor isn't a back-up solution (s40), which the data note relied on"]}},"page":"https://stackcut.io/cancel/fotor","json":"https://stackcut.io/exits/fotor.json","evidence":{"packet_revision":"e384469832759d78dbb450357f1e4aa57519d3c66677a2860cee5a56690ace51","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"fotor--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"fotor--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"fotor--google-play--r3","channel":"google_play","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"foxit","name":"Foxit PDF Editor","category":"productivity","website":"https://www.foxit.com","domains":["foxit.com"],"summary":"Foxit subscriptions renew until cancelled: follow the cancel instructions on Foxit's product pages or renewal notice, or write to Foxit support. An annual plan paid monthly is a yearly agreement: after 14 days you owe the full year. Prepaid annual plans are refundable within 14 days, minus a 5% fee.","routes":[{"channel":"direct_web","applies_to":"Foxit PDF Editor and PDF Editor+ subscriptions bought from Foxit (annual plan paid in full, or annual plan billed monthly)","who":"The account holder who bought the subscription","method":"form","start_url":"https://kb.foxit.com/s/submit-a-case/","steps":[{"do":"Follow the cancel instructions on Foxit's product pages or in the notification Foxit sent you, or submit a support ticket (write to Foxit support) asking to cancel the subscription","expect":null},{"do":"To ask for a refund within 14 days of purchase, call Foxit at 1-866-693-6948 with your order details (order number, date, purchase code, number of licenses)","expect":null}],"confirm_by":null,"effective":null,"notice":"Subscriptions renew automatically until you cancel. Foxit notifies you before a renewal at a new rate, with the option to cancel","refund":"Prepaid annual plans are refundable if cancelled within 14 days of the initial purchase, minus a 5% handling fee; otherwise fees are non-refundable. Bought through a third party: its refund policy may prevail","fees":"An annual plan billed monthly is an annual agreement: cancelling after 14 days still leaves you owing the full annual payment","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s18","s19"]}],"pay_less":[{"type":"downgrade","what":"Move from PDF Editor+ ($159.99 per user per year) to PDF Editor ($129.99 per user per year)","evidence":"documented","source_ids":["s12"]},{"type":"downgrade","what":"Instead of a subscription, buy a perpetual licence: Foxit PDF Editor 14 for a one-time price per user","evidence":"documented","source_ids":["s13"]},{"type":"student_or_nonprofit","what":"Students and educators get an education discount automatically at checkout when their Foxit account uses a school-provided email address","evidence":"documented","source_ids":["s14"]},{"type":"discount_program","what":"Teams buying 30 or more licences get volume discounts of up to 30%","evidence":"documented","source_ids":["s15"]}],"export":[],"after_cancel":{"access_until":null,"data_kept":"Not stated; once the account is terminated you can't access any data or file","you_lose":["Foxit DMS cloud storage and the monthly AI credits that come with every subscription","Access to your data and files once the account is terminated"]},"agent_notes":{"sign_in_needed":null,"phone_or_chat_only":false,"retention_step":null,"tips":["An annual plan paid monthly is an annual agreement: cancelling after 14 days still leaves the rest of the year to pay","Refunds (annual plans, within 14 days of purchase) are reduced by a 5% handling fee","For refund questions, call Foxit at 1-866-693-6948","Foxit notifies you before a renewal at a new price, with the option to cancel","Download any files you keep in Foxit's cloud storage before the account ends: after termination you can't access any data or file"]},"sources":[{"id":"s1","url":"https://www.foxit.com/product/terms-of-service/","title":"Foxit Terms of Service","publisher":"vendor","quote":"YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW UNTIL YOU CANCEL.","supports":"automatic renewal"},{"id":"s2","url":"https://www.foxit.com/product/terms-of-service/","title":"Foxit Terms of Service","publisher":"vendor","quote":"If you want to cancel your subscription, please operate as indicated by the Products and/or Services pages or the notification sent by Foxit.","supports":"where cancel instructions are given"},{"id":"s3","url":"https://www.foxit.com/product/terms-of-service/","title":"Foxit Terms of Service","publisher":"vendor","quote":"You may cancel your account anytime by writing to Foxit support or operating as indicated by the Products and/or Services pages.","supports":"cancelling by writing to support"},{"id":"s4","url":"https://www.foxit.com/","title":"Foxit","publisher":"vendor","quote":"Submit a Support Ticket","supports":"the support ticket form"},{"id":"s5","url":"https://www.foxit.com/product/terms-of-service/","title":"Foxit Terms of Service","publisher":"vendor","quote":"Foxit will notify you of any rate change, with the option to cancel, before your next renewal term","supports":"notice of price changes at renewal"},{"id":"s6","url":"https://www.foxit.com/support/refund-policy/","title":"Foxit Refund Policy","publisher":"vendor","quote":"For an annual plan that is pre-paid, a refund can be obtained if cancellation takes place within 14 days of the initial purchase.","supports":"the 14-day refund for prepaid annual plans"},{"id":"s7","url":"https://www.foxit.com/support/refund-policy/","title":"Foxit Refund Policy","publisher":"vendor","quote":"The annual subscription, which is paid on a monthly basis is an annual agreement.","supports":"monthly billing is an annual commitment"},{"id":"s8","url":"https://www.foxit.com/support/refund-policy/","title":"Foxit Refund Policy","publisher":"vendor","quote":"If the cancellation request is made after 14 days, the end user is still obligated to complete the full annual payment as per the agreement's terms.","supports":"the full-year payment obligation"},{"id":"s9","url":"https://www.foxit.com/support/refund-policy/","title":"Foxit Refund Policy","publisher":"vendor","quote":"Where applicable, any refund shall be calculated as the purchase price less a handling fee, comprising order processing and banking fees equal to 5% of the purchase price.","supports":"the 5% handling fee"},{"id":"s10","url":"https://www.foxit.com/support/refund-policy/","title":"Foxit Refund Policy","publisher":"vendor","quote":"Please call (866)693-6948.","supports":"the refund phone line"},{"id":"s11","url":"https://www.foxit.com/product/terms-of-service/","title":"Foxit Terms of Service","publisher":"vendor","quote":"Unless explicitly set forth in this Policy, all fees and other amounts due under this Agreement are non-refundable.","supports":"fees are otherwise non-refundable"},{"id":"s12","url":"https://www.foxit.com/pdf-editor/pricing/","title":"Foxit PDF Editor plans and pricing","publisher":"vendor","quote":"Foxit PDF Editor costs $129.99 per user per year, and Foxit PDF Editor+ costs $159.99 per user per year, with monthly billing available from $10.99.","supports":"plan prices"},{"id":"s13","url":"https://www.foxit.com/pdf-editor/pricing/","title":"Foxit PDF Editor plans and pricing","publisher":"vendor","quote":"Foxit PDF Editor 14, for a one-time $209.99 per user","supports":"the perpetual licence"},{"id":"s14","url":"https://www.foxit.com/pdf-editor/pricing/","title":"Foxit PDF Editor plans and pricing","publisher":"vendor","quote":"Students and educators receive an education discount automatically at checkout by registering a Foxit account with a school-provided email address.","supports":"the education discount"},{"id":"s15","url":"https://www.foxit.com/pdf-editor/pricing/","title":"Foxit PDF Editor plans and pricing","publisher":"vendor","quote":"Volume discounts of up to 30% apply to orders of 30 or more licenses","supports":"volume discounts"},{"id":"s16","url":"https://www.foxit.com/pdf-editor/pricing/","title":"Foxit PDF Editor plans and pricing","publisher":"vendor","quote":"Every subscription includes Foxit DMS with unlimited cloud storage and 300 free AI credits per month","supports":"cloud storage and AI credits come with the subscription"},{"id":"s17","url":"https://www.foxit.com/product/terms-of-service/","title":"Foxit Terms of Service","publisher":"vendor","quote":"You will not be able to access any data or file after the termination of account.","supports":"no access to data after termination"},{"id":"s18","url":"https://www.foxit.com/product/terms-of-service/","title":"Foxit Terms of Service","publisher":"vendor","quote":"If you download or access the Products and/or Services from a third party, the refund policy of such third party may prevail","supports":"purchases through a third party follow its refund policy"},{"id":"s19","url":"https://www.foxit.com/support/refund-policy/","title":"Foxit Refund Policy","publisher":"vendor","quote":"order number, company name, date of transaction, purchase code, number of licenses purchased","supports":"what a refund request needs"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["The self-serve cancel steps in a Foxit account aren't confirmed: Foxit's public pages only say to follow the instructions on its product pages or renewal notice, or to write to support; the details would be in Foxit's Support Center (kb.foxit.com)","Whether Foxit's mobile apps sell subscriptions through the App Store or Google Play isn't confirmed; Foxit's Terms say a third party's refund policy may apply to purchases made through it","How volume-licence, reseller and partner orders are cancelled, and any notice terms, aren't on Foxit's public pages","When access ends after cancelling, and what confirms a cancellation, are not stated","How to download files from Foxit's cloud storage (Foxit DMS) isn't documented on the pages checked","Foxit eSign and other Foxit products may be billed separately; this guide covers PDF Editor plans"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked the Terms, Refund Policy, pricing page and homepage: auto-renewal, the cancel instructions, the 14-day refund, the 5% fee and the annual-agreement rule for monthly payments are confirmed; the ticket link goes to kb.foxit.com/s/submit-a-case/","Summary and tip: 'monthly billing is usually an annual agreement' became 'an annual plan paid monthly is still an annual agreement', as the Refund Policy says","Refund: added that a third party's refund policy may prevail for purchases made through it (s18), and what a refund request needs (s19)","Removed the export entry: Foxit doesn't document how to download files from its cloud storage; kept the warning that data can't be accessed after termination as a tip","Education discount: added the school email condition from the pricing page (s14)","Foxit's Support Center (kb.foxit.com) couldn't be read, so self-serve cancel steps remain unconfirmed; level stays partial"]}},"page":"https://stackcut.io/cancel/foxit","json":"https://stackcut.io/exits/foxit.json","evidence":{"packet_revision":"7673322ae0087a5a61019caadaabfee73fdfdfe8402fa01b9ef68255be974211","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"foxit--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"framer","name":"Framer","category":"productivity","website":"https://www.framer.com","domains":["framer.com"],"summary":"Each site has its own plan: in workspace settings open Plans, click the three-dot menu next to the site, Cancel Plan, give feedback and confirm. Benefits last until the billing cycle ends. The editor subscription ends only after the last site plan is cancelled. Enterprise terms follow your Order Form.","routes":[{"channel":"direct_web","applies_to":"Framer Site plans (monthly or yearly) and the workspace editor subscription tied to them","who":"A workspace admin (admins manage workspace settings, members and billing)","method":"self_serve","start_url":null,"steps":[{"do":"Open your workspace settings and go to the Plans tab","expect":null},{"do":"Click the three-dot menu next to the site you want to cancel and select Cancel Plan","expect":"a request for feedback"},{"do":"Provide feedback and confirm the cancellation","expect":null},{"do":"Repeat for every site plan in the workspace: the editor subscription ends only after the last site plan is cancelled","expect":null}],"confirm_by":"The cancellation status appears in the project settings and in the Plans tab of workspace settings","effective":"Plan benefits stay active until the end of the current billing cycle; once the last site plan is cancelled, the editor subscription ends at the end of its billing cycle","notice":"No notice period for non-Enterprise plans: cancel any time before the renewal date; plans renew automatically (monthly plans for a month, yearly plans for 12 months)","refund":"Only within 7 days of the initial purchase (14 days in the EU and Turkey), requested through the Contact page; no refunds for unused time; usage-based add-ons are non-refundable once any part is used","fees":"The Terms make fees non-cancellable and non-refundable, and on termination any remaining balance for the rest of the subscription term is due","source_ids":["f1","f2","f3","f4","f5","f6","f7","f8","f9","f10","f11","f12","f13","f14","f15","f16","f41","f43"]},{"channel":"sales_contract","applies_to":"Framer Enterprise plans (annual subscription with monthly true-ups, under an Order Form)","who":"The customer's admin, with the Framer account manager","method":"contact_sales","start_url":null,"steps":[{"do":"Check your Order Form for the subscription term, renewal terms and the notice period for non-renewal","expect":null},{"do":"Before the notice deadline, send written notice that you won't renew to legal@framer.com (the Terms' address for notices), and tell your Framer account manager by email or in your Slack channel","expect":null}],"confirm_by":null,"effective":null,"notice":"As set in your Order Form (the Terms leave the Enterprise renewal and non-renewal notice period to the Order Form); notices must be in writing to legal@framer.com","refund":null,"fees":"On termination (other than for Framer's breach) the remaining balance for the rest of the subscription term becomes due immediately","source_ids":["f17","f18","f19","f14","f42"]}],"pay_less":[{"type":"free_plan","what":"The Free plan includes a free Framer domain; custom domains and publishing without Framer branding need a paid Site plan","evidence":"documented","source_ids":["f20","f21","f22"]},{"type":"downgrade","what":"Downgrade a Site plan to a cheaper one from the project's Settings, Plans tab; the unused part of the current plan becomes account credit for future invoices (credits are non-refundable)","evidence":"documented","source_ids":["f23","f24"]},{"type":"seat_reduction","what":"Remove editors you don't need (Workspace Settings, Members, select the member, Remove from team) or give them view-only access: viewers are free","evidence":"documented","source_ids":["f25","f26","f27"]},{"type":"annual_billing","what":"Switch to yearly billing (Settings, Plans, enable Yearly billing): monthly billing typically costs more","evidence":"documented","source_ids":["f28","f29"]}],"export":[{"data":"Assets and pages as images","how":"In the Framer desktop app, select the layer or page, then click Export in the bottom-right panel, pick a size and format and click Export","format":"PNG or JPG","limits":"Framer does not offer HTML export for self-hosting: a published site can't be downloaded as code","source_ids":["f30","f31","f32"]}],"after_cancel":{"access_until":"The end of the current billing cycle","data_kept":"Not stated for cancelled plans. If the editor subscription lapses, projects stay in the workspace but editing may be restricted until it is reactivated. Under the Terms, Framer deletes your content on written request","you_lose":["The custom domain on the site (needs a paid Site plan)","Publishing without Framer branding","Editing in the workspace once the editor subscription ends (projects stay)"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The cancel flow asks for feedback before you confirm","tips":["Each site is billed on its own plan: cancel every site plan, or the workspace editor subscription keeps renewing","If there's no Cancel Plan option, that project has no active subscription","Only editing roles are billed; viewers are free","Added editors are billed monthly even when the site plan is yearly","Cancel subscriptions before deleting the account: deleting it unpublishes all sites and can't be undone","Deleting a workspace is permanent; its projects move to each project owner's Archive"]},"sources":[{"id":"f1","url":"https://www.framer.com/help/articles/cancel-your-framer-plan/","title":"Cancel your Framer subscription","publisher":"vendor","quote":"Framer subscriptions renew automatically unless they are canceled before the next renewal date.","supports":"automatic renewal"},{"id":"f2","url":"https://www.framer.com/help/articles/cancel-your-framer-plan/","title":"Cancel your Framer subscription","publisher":"vendor","quote":"Open your workspace settings.","supports":"where the cancel flow starts"},{"id":"f3","url":"https://www.framer.com/help/articles/cancel-your-framer-plan/","title":"Cancel your Framer subscription","publisher":"vendor","quote":"Click the three-dot menu next to the site you want to cancel.","supports":"the site's three-dot menu (then Cancel Plan)"},{"id":"f4","url":"https://www.framer.com/help/articles/cancel-your-framer-plan/","title":"Cancel your Framer subscription","publisher":"vendor","quote":"Provide feedback and confirm the cancellation.","supports":"the feedback and confirm step"},{"id":"f5","url":"https://www.framer.com/help/articles/cancel-your-framer-plan/","title":"Cancel your Framer subscription","publisher":"vendor","quote":"Your plan benefits will remain active until the end of the current billing cycle.","supports":"when access ends"},{"id":"f6","url":"https://www.framer.com/help/articles/cancel-your-framer-plan/","title":"Cancel your Framer subscription","publisher":"vendor","quote":"If you do not see the Cancel Plan option, the project does not have an active subscription.","supports":"a missing Cancel Plan option"},{"id":"f7","url":"https://www.framer.com/help/articles/cancel-your-framer-plan/","title":"Cancel your Framer subscription","publisher":"vendor","quote":"Once the final site subscription is canceled, the editor subscription will automatically end at the conclusion of the current billing cycle.","supports":"how the editor subscription ends"},{"id":"f8","url":"https://www.framer.com/help/articles/cancel-your-framer-plan/","title":"Cancel your Framer subscription","publisher":"vendor","quote":"Refunds are not provided for unused time remaining in an active subscription term.","supports":"no refunds for unused time"},{"id":"f9","url":"https://www.framer.com/help/articles/refund-policy/","title":"Refund policy","publisher":"vendor","quote":"Within 7 days of the initial purchase","supports":"the worldwide refund window"},{"id":"f10","url":"https://www.framer.com/help/articles/refund-policy/","title":"Refund policy","publisher":"vendor","quote":"Within 14 days of the initial purchase","supports":"the EU and Turkey refund window"},{"id":"f11","url":"https://www.framer.com/help/articles/refund-policy/","title":"Refund policy","publisher":"vendor","quote":"contact the support team through the Contact page","supports":"how to ask for a refund"},{"id":"f12","url":"https://www.framer.com/help/articles/refund-policy/","title":"Refund policy","publisher":"vendor","quote":"non-refundable once any part of them has been consumed, even if the request falls within the refund window","supports":"usage-based add-ons aren't refunded once used"},{"id":"f13","url":"https://www.framer.com/help/articles/member-roles-and-permissions/","title":"Members, roles, and permissions","publisher":"vendor","quote":"Can manage workspace settings, members, billing, and projects.","supports":"admins manage billing"},{"id":"f14","url":"https://www.framer.com/legal/terms-of-service/","title":"Framer Terms of Service","publisher":"vendor","quote":"Customer will immediately pay Framer the remaining balance (if any) for the remainder of the subscription term.","supports":"the remaining balance is due on termination"},{"id":"f15","url":"https://www.framer.com/legal/terms-of-service/","title":"Framer Terms of Service","publisher":"vendor","quote":"Customer may cancel its Non-Enterprise plan at any time in advance of the applicable renewal date, with such cancellation taking effect at the start of the next billing","supports":"self-serve plans can be cancelled any time before renewal"},{"id":"f16","url":"https://www.framer.com/legal/terms-of-service/","title":"Framer Terms of Service","publisher":"vendor","quote":"a definite period of twelve (12) months which automatically renews with subsequent twelve (12) month terms","supports":"yearly plans renew for 12 months"},{"id":"f17","url":"https://www.framer.com/legal/terms-of-service/","title":"Framer Terms of Service","publisher":"vendor","quote":"the initial subscription term, any renewal terms, and the applicable notice period for non-renewal or termination shall be as set out in the applicable Order Form","supports":"Enterprise terms and notice come from the Order Form"},{"id":"f18","url":"https://www.framer.com/help/articles/enterprise-true-ups/","title":"Enterprise True-Ups","publisher":"vendor","quote":"Enterprise plans operate on an annual subscription with monthly true-ups.","supports":"Enterprise plans are annual"},{"id":"f19","url":"https://www.framer.com/help/articles/enterprise-true-ups/","title":"Enterprise True-Ups","publisher":"vendor","quote":"You can reach out to your account manager via email or your Slack channel","supports":"how Enterprise customers reach Framer"},{"id":"f20","url":"https://www.framer.com/pricing","title":"Framer pricing","publisher":"vendor","quote":"Free Framer domain","supports":"the Free plan keeps a Framer domain"},{"id":"f21","url":"https://www.framer.com/help/articles/site-plans-explained/","title":"Site plans overview","publisher":"vendor","quote":"Connect a custom domain","supports":"custom domains need a paid Site plan"},{"id":"f22","url":"https://www.framer.com/help/articles/site-plans-explained/","title":"Site plans overview","publisher":"vendor","quote":"Publish your site without Framer branding","supports":"removing Framer branding needs a paid Site plan"},{"id":"f23","url":"https://www.framer.com/help/articles/downgrade-your-framer-plan/","title":"Downgrade your Site plan","publisher":"vendor","quote":"If you downgrade during an active billing period, the unused portion of your current plan is converted into account credit and applied to future invoices.","supports":"credit after a downgrade"},{"id":"f24","url":"https://www.framer.com/help/articles/downgrade-your-framer-plan/","title":"Downgrade your Site plan","publisher":"vendor","quote":"Open the Plans tab.","supports":"where to downgrade"},{"id":"f25","url":"https://www.framer.com/help/articles/downgrading-or-removing-members/","title":"Downgrade or remove members","publisher":"vendor","quote":"Open Workspace Settings. Go to the Members tab. Select the member you want to remove. Click Remove from team.","supports":"removing a paid member"},{"id":"f26","url":"https://www.framer.com/help/articles/member-roles-and-permissions/","title":"Members, roles, and permissions","publisher":"vendor","quote":"Members with view-only access are free and do not occupy a paid seat.","supports":"viewers are free"},{"id":"f27","url":"https://www.framer.com/help/articles/subscriptions-and-charges/","title":"Subscriptions and charges","publisher":"vendor","quote":"Admin, Editor, and Content Editor roles are paid, while Viewer roles are free.","supports":"which roles are billed"},{"id":"f28","url":"https://www.framer.com/help/articles/modify-your-billing-cycle-in-framer/","title":"Change your billing cycle","publisher":"vendor","quote":"Monthly billing typically costs more than the equivalent monthly cost of an annual subscription.","supports":"yearly billing costs less"},{"id":"f29","url":"https://www.framer.com/help/articles/modify-your-billing-cycle-in-framer/","title":"Change your billing cycle","publisher":"vendor","quote":"Enable the Yearly billing option.","supports":"how to switch to yearly"},{"id":"f30","url":"https://www.framer.com/help/articles/exporting-assets/","title":"Exporting assets","publisher":"vendor","quote":"Easily export your assets and pages as JPGs or PNGs using the Framer desktop app.","supports":"what can be exported, and the formats"},{"id":"f31","url":"https://www.framer.com/help/articles/exporting-assets/","title":"Exporting assets","publisher":"vendor","quote":"In the bottom-right panel, click Export","supports":"where the export control is"},{"id":"f32","url":"https://www.framer.com/help/articles/can-i-export-my-website-to-html-and-self-host-it/","title":"Can I export my website to HTML and self-host it?","publisher":"vendor","quote":"Framer does not offer HTML export for self-hosting.","supports":"no code export"},{"id":"f33","url":"https://www.framer.com/help/articles/reactivate-workspace/","title":"Reactivate your workspace","publisher":"vendor","quote":"Your projects remain in the workspace, but editing functionality may be restricted until the subscription is reactivated.","supports":"what happens when the editor subscription lapses"},{"id":"f34","url":"https://www.framer.com/legal/terms-of-service/","title":"Framer Terms of Service","publisher":"vendor","quote":"Upon written request, Framer will irreversibly and securely delete Content (including copies) except to the extent Framer is required to retain Content under applicable law.","supports":"deleting your content on request"},{"id":"f35","url":"https://www.framer.com/legal/terms-of-service/","title":"Framer Terms of Service","publisher":"vendor","quote":"all Fees are non-cancellable and non-refundable","supports":"fees are non-refundable under the Terms"},{"id":"f36","url":"https://www.framer.com/help/articles/subscriptions-and-charges/","title":"Subscriptions and charges","publisher":"vendor","quote":"Added editors are billed monthly for easier management, regardless of the initial subscription type.","supports":"added editors bill monthly"},{"id":"f37","url":"https://www.framer.com/help/articles/deleting-your-framer-account/","title":"Delete your Framer account","publisher":"vendor","quote":"Cancel any active subscriptions before deleting your account to prevent billing-related issues.","supports":"cancel before deleting the account"},{"id":"f38","url":"https://www.framer.com/help/articles/deleting-your-framer-account/","title":"Delete your Framer account","publisher":"vendor","quote":"All sites connected to your account are unpublished","supports":"deleting the account unpublishes sites"},{"id":"f39","url":"https://www.framer.com/help/articles/how-can-i-delete-a-workspace/","title":"Delete a workspace","publisher":"vendor","quote":"Projects from the workspace are moved to the Archive for each project owner.","supports":"what happens to projects when a workspace is deleted"},{"id":"f40","url":"https://www.framer.com/pricing","title":"Framer pricing","publisher":"vendor","quote":"If you live in the EU or Turkey, you are legally eligible for a refund if your subscription was purchased within the last 14 days.","supports":"the EU and Turkey refund right"},{"id":"f41","url":"https://www.framer.com/legal/terms-of-service/","title":"Framer Terms of Service","publisher":"vendor","quote":"and no notice period shall apply","supports":"no notice period for self-serve plans"},{"id":"f42","url":"https://www.framer.com/legal/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"All notices, requests, and other communications to the other Party hereunder must be in writing to Framer at legal@framer.com","supports":"where written notices to Framer go"},{"id":"f43","url":"https://www.framer.com/help/articles/cancel-your-framer-plan/","title":"Cancel your Framer plan","publisher":"vendor","quote":"After you cancel, the cancellation status will appear in both your project settings and the Plans tab in workspace settings.","supports":"how to confirm a cancellation"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["The cancel article doesn't say which roles can cancel; the roles page says admins manage billing","What happens to a site's custom domain and published pages when its plan ends is not described beyond the paid-plan features (custom domain, no Framer branding)","How long Framer keeps content after a plan ends isn't stated; the Terms only cover deletion on written request","No CMS or content export (for example CSV) was found in the help center; only image export and a statement that HTML export isn't offered"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Enterprise route: written non-renewal notice goes to legal@framer.com per the Terms, not only to the account manager (new f42)","routes[0].confirm_by: cancellation status shows in project settings and the Plans tab (new f43); removed that gap from unverified"]}},"delete_account":{"url":"https://www.framer.com/contact/","difficulty":"hard","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"framer","name":"Framer","recipes":[{"id":"replace-framer","title":"Website builder","best_year_one_net":null}]},"page":"https://stackcut.io/cancel/framer","json":"https://stackcut.io/exits/framer.json","evidence":{"packet_revision":"a6ca3b6f4b65301dba5ebdfb2de0b2a5166b3326af542987ea2c5322e75089ec","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"framer--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"framer--sales-contract--r2","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"freeagent","name":"FreeAgent","category":"business_finance","website":"https://www.freeagent.com","domains":["freeagent.com"],"summary":"A user with full (level 8) access opens Billing and selects Cancel My Subscription, on the web or in the iOS app. Access ends immediately, with no pro-rata refund. App Store subscribers cancel auto-renewal through Apple. CoPilot needs 30 days' notice. Data is kept a year, so export first.","routes":[{"channel":"direct_web","label":"Billing page: Cancel My Subscription","applies_to":"Monthly or annual subscriptions bought directly from FreeAgent, on any plan","who":"A user with full (level 8) access to the FreeAgent account","method":"self_serve","start_url":null,"steps":[{"do":"Sign in, open the drop-down menu at the top right and select Billing","expect":null},{"do":"Scroll down and select Cancel My Subscription at the bottom of the screen","expect":"A warning that you will immediately lose access to your account"},{"do":"Choose a reason from the Reason drop-down (you can add details), then select Cancel My Subscription. Select I've changed my mind to stop","expect":null}],"confirm_by":null,"effective":"Immediately: you lose access to the account as soon as you cancel, and no further subscription fees are billed","notice":null,"refund":"No refund for subscription fees already billed and paid, and no pro-rata refund for unused time","fees":null,"source_ids":["s1","s2","s3","s4","h1","h2","h3","h4","h5","h6","h7"]},{"channel":"direct_app","label":"In the FreeAgent iOS app","applies_to":"Direct FreeAgent subscriptions; FreeAgent says this cancel option is on iOS devices only","who":"A user with full (level 8) access, who knows the desktop login details","method":"self_serve","start_url":null,"steps":[{"do":"Tap the menu button, select your business name, then My details","expect":null},{"do":"Select Additional settings & password reset, sign in with your desktop login details and select Log me in!","expect":null},{"do":"On the Users screen, choose Billing from the drop-down at the top right, scroll down and select Cancel My Subscription","expect":null},{"do":"Pick a reason from the Reason drop-down, then select Cancel My Subscription","expect":null}],"confirm_by":null,"effective":"Immediately: you lose access to the account as soon as you cancel","notice":null,"refund":"No pro-rata refund for any remaining unused subscription","fees":null,"source_ids":["m1","m2","m3","h6"]},{"channel":"apple_app_store","label":"Bought through the Apple App Store","applies_to":"FreeAgent subscriptions created through the Apple App Store","who":"The Apple ID that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"In the FreeAgent mobile app, select Settings, then Subscription, then tap Manage Subscriptions and cancel the automatic renewal. Or on iPhone: Settings, tap your name, Subscriptions, FreeAgent, Cancel Subscription","expect":null},{"do":"To move to a bank-funded (NatWest, Royal Bank of Scotland, Ulster Bank or Mettle) account instead, cancel the Apple renewal first, then contact FreeAgent support from the Help button","expect":null}],"confirm_by":"Apple: if there is no Cancel button or you see an expiration message in red, the subscription is already cancelled","effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["a1","a2","a3","ap1","ap2"]},{"channel":"reseller_or_partner","label":"Paid by an accountant, reseller or bank","applies_to":"Indirectly Charged Users: access granted by your accountant, an authorised reseller or another third-party scheme (such as a NatWest, Royal Bank of Scotland, Ulster Bank or Mettle business account)","who":"The Account Holder; the fee arrangement is with the third party","method":"self_serve","start_url":null,"steps":[{"do":"If you pay your accountant or a reseller for FreeAgent, ask them about stopping that fee: the terms say your fee may be payable directly to them","expect":null},{"do":"To close the FreeAgent account itself, use Billing, then Cancel My Subscription, like a direct customer","expect":null}],"confirm_by":null,"effective":"When the third-party arrangement ends, you can keep using FreeAgent only by becoming a direct paying customer within 30 days","notice":null,"refund":null,"fees":null,"source_ids":["s1","t1","t2","t3","t4"]},{"channel":"direct_web","label":"CoPilot accountant service","applies_to":"The CoPilot add-on (a FreeAgent partner accountant working in your account for a monthly fee)","who":"The listed account owner only","method":"self_serve","start_url":null,"steps":[{"do":"Open the drop-down under your business name and select Connections & Add-ons","expect":null},{"do":"Select Manage in the CoPilot section, then the cancel button named after your accountant","expect":null},{"do":"Choose a reason, tick the confirmation box and select Confirm cancellation","expect":null}],"confirm_by":null,"effective":"One month (30 days) after you give notice","notice":"One month's (30 days') notice","refund":null,"fees":"If the notice period runs past your next billing date, a pro-rata payment is taken for the extra time","source_ids":["c1","c2","c3","c4","c5"]}],"pay_less":[{"type":"free_plan","what":"A free plan applies to limited company, partnership, sole trader and landlord accounts with a business current account at NatWest, Royal Bank of Scotland or Ulster Bank, for as long as you keep that account, or with a Mettle bank account and at least one transaction a month","evidence":"documented","source_ids":["s20","s21"]},{"type":"annual_billing","what":"Annual billing for a limited company plan is listed at £165 a year (an introductory price, equivalent to £13.75 a month), against £16.50 a month billed monthly","evidence":"documented","source_ids":["s17","s18","s19"]},{"type":"discount_program","what":"Refer a friend: you both get 10% off your FreeAgent subscriptions (not available on accountant-provided accounts)","evidence":"documented","source_ids":["p1"]},{"type":"downgrade","what":"Turn off paid add-ons (Smart Capture Unlimited, Amazon) on the Connections and Add-ons page; Smart Capture Unlimited keeps working until the end of the billing cycle","evidence":"documented","source_ids":["s14","p2"]}],"export":[{"data":"Data, files and attachments, reports (Self Assessment and VAT returns, profit and loss) and invoices","how":"Before cancelling, export what you need and print or save reports; save each invoice by opening it and selecting Save as PDF at the top right","format":"PDF for invoices","limits":"Do it before cancelling: access ends immediately when you cancel","source_ids":["h8","h9","h10","s22","s24"]},{"data":"A copy of the personal information FreeAgent holds about you","how":"Email privacy@freeagent.com","format":null,"limits":null,"source_ids":["s23"]}],"after_cancel":{"access_until":"Access ends immediately when you cancel","data_kept":"FreeAgent keeps your account data for one year after cancelling, then deletes it automatically; you can reactivate within that year. Archived backups are deleted after two years. You can instead delete your data right away with Delete Account in settings","you_lose":["Access to the account, immediately","GoCardless mandates with your contacts, which are cancelled automatically","Bank feeds, which are disabled automatically","All data after one year (or at once if you use Delete Account); deleted data can't be recovered"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The flow warns that access ends immediately and asks for a reason before the final Cancel My Subscription; I've changed my mind backs out","tips":["Export first: access ends the moment you cancel, and there is no pro-rata refund","Delete Account in settings cancels and deletes everything; Cancel My Subscription on the Billing page keeps data for a year so you can reactivate","Add-ons and CoPilot bill separately: turn add-ons off on Connections & Add-ons, and give CoPilot 30 days' notice","If you bought through the App Store, cancel in Apple's subscription settings","Cancelling doesn't stop marketing emails; use Unsubscribe in a FreeAgent email","If a bank or accountant arrangement ends, you have 30 days to become a direct paying customer to keep access"]},"sources":[{"id":"s1","url":"https://www.freeagent.com/terms/","title":"FreeAgent Terms of Service","publisher":"vendor","quote":"You can close the Account Holder's FreeAgent account at any time by accessing The Service","supports":"the Account Holder can close the account at any time"},{"id":"s2","url":"https://www.freeagent.com/terms/","title":"FreeAgent Terms of Service","publisher":"vendor","quote":"and using the \"cancel my account\" option on the \"Billing\" page of the website or the App.","supports":"where the cancel option is: the Billing page on the website or in the app"},{"id":"s3","url":"https://www.freeagent.com/terms/","title":"FreeAgent Terms of Service","publisher":"vendor","quote":"No further subscription fees will be billed for the following month.","supports":"when billing stops"},{"id":"s4","url":"https://www.freeagent.com/terms/","title":"FreeAgent Terms of Service","publisher":"vendor","quote":"Please note that no refund will be made for any subscription fees already billed and paid.","supports":"no refund for fees already paid"},{"id":"s5","url":"https://www.freeagent.com/terms/","title":"FreeAgent Terms of Service","publisher":"vendor","quote":"Once the trial period is over, we will automatically renew the Account Holder's subscription","supports":"the subscription renews automatically after the trial"},{"id":"s7","url":"https://www.freeagent.com/terms/","title":"FreeAgent Terms of Service","publisher":"vendor","quote":"Where you do buy any Add-ons, separate charges and separate terms and conditions may apply.","supports":"add-ons carry separate charges and terms"},{"id":"s8","url":"https://www.freeagent.com/terms/","title":"FreeAgent Terms of Service","publisher":"vendor","quote":"FreeAgent will not be responsible for the back-up of customer data","supports":"backups are not FreeAgent's responsibility"},{"id":"s9","url":"https://www.freeagent.com/terms/","title":"FreeAgent Terms of Service","publisher":"vendor","quote":"will not restore or update customer data in the event a customer, or any authorised user, deletes data from The Service.","supports":"deleted data is not restored"},{"id":"s10","url":"https://www.freeagent.com/terms/","title":"FreeAgent Terms of Service","publisher":"vendor","quote":"You will not be charged for use of The Service during any 'free trial' period","supports":"no charge during a free trial"},{"id":"s14","url":"https://www.freeagent.com/pricing/","title":"FreeAgent Pricing","publisher":"vendor","quote":"you can turn add-ons on and off via the Connections and Add-ons page","supports":"add-ons can be turned off on the Connections and Add-ons page"},{"id":"s17","url":"https://www.freeagent.com/pricing/","title":"FreeAgent Pricing","publisher":"vendor","quote":"Introductory price £165 /year","supports":"the annual price for a limited company plan"},{"id":"s18","url":"https://www.freeagent.com/pricing/","title":"FreeAgent Pricing","publisher":"vendor","quote":"Equivalent to £13.75/month","supports":"the monthly equivalent of the annual price"},{"id":"s19","url":"https://www.freeagent.com/pricing/","title":"FreeAgent Pricing","publisher":"vendor","quote":"Introductory price £16.50 /month","supports":"the monthly price for a limited company plan"},{"id":"s20","url":"https://www.freeagent.com/pricing/","title":"FreeAgent Pricing","publisher":"vendor","quote":"for as long as you retain the account - or have a Mettle bank account and make at least one transaction a month","supports":"the free plan's conditions"},{"id":"s21","url":"https://www.freeagent.com/pricing/","title":"FreeAgent Pricing","publisher":"vendor","quote":"If you have a business current account with NatWest, Royal Bank of Scotland, Ulster Bank","supports":"which banks qualify for the free plan"},{"id":"s22","url":"https://www.freeagent.com/privacy/general-privacy-notice/","title":"FreeAgent General Privacy Notice","publisher":"vendor","quote":"You can export your account data at any time","supports":"account data can be exported (steps not given)"},{"id":"s23","url":"https://www.freeagent.com/privacy/general-privacy-notice/","title":"FreeAgent General Privacy Notice","publisher":"vendor","quote":"If you would like a copy of the personal information we hold about you, please contact us at privacy@freeagent.com.","supports":"the copy request route by email"},{"id":"s24","url":"https://www.freeagent.com/privacy/general-privacy-notice/","title":"FreeAgent General Privacy Notice","publisher":"vendor","quote":"We highly recommend that you export your data before cancelling","supports":"export before cancelling"},{"id":"s26","url":"https://www.freeagent.com/privacy/general-privacy-notice/","title":"FreeAgent General Privacy Notice","publisher":"vendor","quote":"When you cancel your account with FreeAgent, you can either delete your data immediately in-app","supports":"what happens to data when you cancel: delete in-app now"},{"id":"s27","url":"https://www.freeagent.com/privacy/general-privacy-notice/","title":"FreeAgent General Privacy Notice","publisher":"vendor","quote":"or we will automatically delete your data after one year.","supports":"automatic deletion one year after cancelling"},{"id":"s28","url":"https://www.freeagent.com/privacy/general-privacy-notice/","title":"FreeAgent General Privacy Notice","publisher":"vendor","quote":"we retain archived database backups for two years, after which time they are permanently deleted.","supports":"backups kept for two years"},{"id":"s29","url":"https://www.freeagent.com/privacy/general-privacy-notice/","title":"FreeAgent General Privacy Notice","publisher":"vendor","quote":"Using this option cancels and deletes your FreeAgent account and all associated data.","supports":"what the Delete Account option does"},{"id":"h1","url":"https://support.freeagent.com/hc/en-gb/articles/4403949708434-Cancel-your-FreeAgent-subscription","title":"Cancel your FreeAgent subscription","publisher":"vendor","quote":"Please note that you'll need full (level 8) access to your FreeAgent account to be able to cancel your subscription.","supports":"who can cancel"},{"id":"h2","url":"https://support.freeagent.com/hc/en-gb/articles/4403949708434-Cancel-your-FreeAgent-subscription","title":"Cancel your FreeAgent subscription","publisher":"vendor","quote":"Navigate to the drop-down menu at the top-right of the screen and select 'Billing'.","supports":"open Billing"},{"id":"h3","url":"https://support.freeagent.com/hc/en-gb/articles/4403949708434-Cancel-your-FreeAgent-subscription","title":"Cancel your FreeAgent subscription","publisher":"vendor","quote":"Next, scroll down and select 'Cancel My Subscription' at the bottom of the screen.","supports":"the cancel button"},{"id":"h4","url":"https://support.freeagent.com/hc/en-gb/articles/4403949708434-Cancel-your-FreeAgent-subscription","title":"Cancel your FreeAgent subscription","publisher":"vendor","quote":"Next, select a reason for cancelling your subscription from the 'Reason' drop-down menu.","supports":"the reason step"},{"id":"h5","url":"https://support.freeagent.com/hc/en-gb/articles/4403949708434-Cancel-your-FreeAgent-subscription","title":"Cancel your FreeAgent subscription","publisher":"vendor","quote":"If you no longer wish to cancel your subscription, select 'I've changed my mind' instead.","supports":"backing out"},{"id":"h6","url":"https://support.freeagent.com/hc/en-gb/articles/4403949708434-Cancel-your-FreeAgent-subscription","title":"Cancel your FreeAgent subscription","publisher":"vendor","quote":"Please note that if you choose to cancel your FreeAgent subscription, you will immediately lose access to your account.","supports":"access ends immediately"},{"id":"h7","url":"https://support.freeagent.com/hc/en-gb/articles/4403949708434-Cancel-your-FreeAgent-subscription","title":"Cancel your FreeAgent subscription","publisher":"vendor","quote":"As per our terms of service, we are unable to offer a pro-rata refund for any remaining period of unused subscription.","supports":"no pro-rata refund"},{"id":"h8","url":"https://support.freeagent.com/hc/en-gb/articles/4403949708434-Cancel-your-FreeAgent-subscription","title":"Cancel your FreeAgent subscription","publisher":"vendor","quote":"please ensure that you export any data, files and attachments that you may need to access at a later date.","supports":"export before cancelling"},{"id":"h9","url":"https://support.freeagent.com/hc/en-gb/articles/4403949708434-Cancel-your-FreeAgent-subscription","title":"Cancel your FreeAgent subscription","publisher":"vendor","quote":"From the invoice, select 'Save as PDF' in the top-right.","supports":"saving invoices"},{"id":"h10","url":"https://support.freeagent.com/hc/en-gb/articles/4403949708434-Cancel-your-FreeAgent-subscription","title":"Cancel your FreeAgent subscription","publisher":"vendor","quote":"You may also want to print copies of your Self Assessment tax returns, VAT returns, profit and loss reports","supports":"saving reports"},{"id":"h11","url":"https://support.freeagent.com/hc/en-gb/articles/4403949708434-Cancel-your-FreeAgent-subscription","title":"Cancel your FreeAgent subscription","publisher":"vendor","quote":"However, we'll store your account data securely for one year before automatically deleting it,","supports":"data kept one year"},{"id":"h12","url":"https://support.freeagent.com/hc/en-gb/articles/4403949708434-Cancel-your-FreeAgent-subscription","title":"Cancel your FreeAgent subscription","publisher":"vendor","quote":"and you can reactivate your account at any time within one year of your cancellation date.","supports":"reactivation window"},{"id":"h13","url":"https://support.freeagent.com/hc/en-gb/articles/4403949708434-Cancel-your-FreeAgent-subscription","title":"Cancel your FreeAgent subscription","publisher":"vendor","quote":"If you have any bank feeds enabled, these will be automatically disabled.","supports":"bank feeds disabled"},{"id":"h14","url":"https://support.freeagent.com/hc/en-gb/articles/4403949708434-Cancel-your-FreeAgent-subscription","title":"Cancel your FreeAgent subscription","publisher":"vendor","quote":"Please note that cancelling your subscription does not automatically opt you out of future marketing contact from FreeAgent.","supports":"marketing emails continue"},{"id":"h15","url":"https://support.freeagent.com/hc/en-gb/articles/4403949708434-Cancel-your-FreeAgent-subscription","title":"Cancel your FreeAgent subscription","publisher":"vendor","quote":"Please note that we will not be able to recover any of your data once it has been deleted.","supports":"deleted data can't be recovered"},{"id":"m1","url":"https://support.freeagent.com/hc/en-gb/articles/4416171227922-Cancel-your-FreeAgent-subscription-on-mobile","title":"Cancel your FreeAgent subscription on mobile","publisher":"vendor","quote":"You'll need full (level 8) access to your FreeAgent account to be able to cancel your subscription.","supports":"who can cancel in the app"},{"id":"m2","url":"https://support.freeagent.com/hc/en-gb/articles/4416171227922-Cancel-your-FreeAgent-subscription-on-mobile","title":"Cancel your FreeAgent subscription on mobile","publisher":"vendor","quote":"is available on iOS devices only","supports":"the app cancel option is iOS only"},{"id":"m3","url":"https://support.freeagent.com/hc/en-gb/articles/4416171227922-Cancel-your-FreeAgent-subscription-on-mobile","title":"Cancel your FreeAgent subscription on mobile","publisher":"vendor","quote":"If you choose to cancel your FreeAgent subscription, you will immediately lose access to your account.","supports":"access ends immediately"},{"id":"a1","url":"https://support.freeagent.com/hc/en-gb/articles/360017684939-Switch-from-an-Apple-subscription-to-a-FreeAgent-subscription","title":"Switch from an Apple subscription to a FreeAgent subscription","publisher":"vendor","quote":"a FreeAgent subscription that you created via the Apple App Store","supports":"subscriptions can be bought through Apple"},{"id":"a2","url":"https://support.freeagent.com/hc/en-gb/articles/360017684939-Switch-from-an-Apple-subscription-to-a-FreeAgent-subscription","title":"Switch from an Apple subscription to a FreeAgent subscription","publisher":"vendor","quote":"Select 'Settings' and then 'Subscription'.","supports":"where Apple subscriptions are managed in the app"},{"id":"a3","url":"https://support.freeagent.com/hc/en-gb/articles/360017684939-Switch-from-an-Apple-subscription-to-a-FreeAgent-subscription","title":"Switch from an Apple subscription to a FreeAgent subscription","publisher":"vendor","quote":"Next, tap 'Manage Subscriptions' and follow the steps for cancelling the automatic renewal of your Apple subscription.","supports":"cancelling Apple auto-renewal"},{"id":"ap1","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name.","supports":"Apple's cancel steps"},{"id":"ap2","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to tell it's cancelled"},{"id":"t1","url":"https://www.freeagent.com/terms/","title":"FreeAgent Terms of Service","publisher":"vendor","quote":"This could include your accountant, one of our authorised resellers, or via another third-party scheme.","supports":"who grants indirect access"},{"id":"t2","url":"https://www.freeagent.com/terms/","title":"FreeAgent Terms of Service","publisher":"vendor","quote":"Your subscription fee may be payable directly to our authorised third-party provider","supports":"fees may be paid to the third party"},{"id":"t3","url":"https://www.freeagent.com/terms/","title":"FreeAgent Terms of Service","publisher":"vendor","quote":"that third party may pay your subscription fee on your behalf.","supports":"a third party may pay"},{"id":"t4","url":"https://www.freeagent.com/terms/","title":"FreeAgent Terms of Service","publisher":"vendor","quote":"by becoming a Directly Charged User within 30 days of the arrangement with the third party coming to an end.","supports":"30 days to switch to direct billing"},{"id":"c1","url":"https://support.freeagent.com/hc/en-gb/articles/35154229949202-Cancel-your-CoPilot-subscription","title":"Cancel your CoPilot subscription","publisher":"vendor","quote":"Only the listed account owner can cancel the CoPilot service.","supports":"who can cancel CoPilot"},{"id":"c2","url":"https://support.freeagent.com/hc/en-gb/articles/35154229949202-Cancel-your-CoPilot-subscription","title":"Cancel your CoPilot subscription","publisher":"vendor","quote":"you have the option to cancel your CoPilot subscription at any time by giving us one month's (30 days') notice.","supports":"CoPilot notice"},{"id":"c3","url":"https://support.freeagent.com/hc/en-gb/articles/35154229949202-Cancel-your-CoPilot-subscription","title":"Cancel your CoPilot subscription","publisher":"vendor","quote":"Navigate to the drop-down menu under your business name and select 'Connections & Add-ons'.","supports":"where CoPilot is managed"},{"id":"c4","url":"https://support.freeagent.com/hc/en-gb/articles/35154229949202-Cancel-your-CoPilot-subscription","title":"Cancel your CoPilot subscription","publisher":"vendor","quote":"Next, select 'Manage' in the 'CoPilot' section.","supports":"the Manage step"},{"id":"c5","url":"https://support.freeagent.com/hc/en-gb/articles/35154229949202-Cancel-your-CoPilot-subscription","title":"Cancel your CoPilot subscription","publisher":"vendor","quote":"a pro-rata payment for your CoPilot subscription will be taken from the start of the billing date.","supports":"pro-rata charge for the notice period"},{"id":"p1","url":"https://www.freeagent.com/pricing/","title":"FreeAgent Pricing","publisher":"vendor","quote":"both of you will receive a 10% discount on your FreeAgent subscriptions.","supports":"the referral discount"},{"id":"p2","url":"https://www.freeagent.com/pricing/","title":"FreeAgent Pricing","publisher":"vendor","quote":"you will continue to have access for the rest of the billing cycle,","supports":"Smart Capture Unlimited after cancelling"},{"id":"p3","url":"https://www.freeagent.com/pricing/","title":"FreeAgent Pricing","publisher":"vendor","quote":"30-day free trial","supports":"the trial length"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["FreeAgent's help doesn't say what confirms a cancellation (an email or a status on the Billing page)","When an App Store subscription stops giving access after you cancel the renewal isn't stated on FreeAgent's or Apple's cancel pages","How to stop paying an accountant or reseller who bills you for FreeAgent isn't documented by FreeAgent; it depends on your agreement with them","Whether FreeAgent sells subscriptions through Google Play isn't stated in its help"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Added FreeAgent's own cancel article: Billing, then Cancel My Subscription, needs full (level 8) access, and access ends immediately with no pro-rata refund (the draft said when access ends wasn't stated)","Added the iOS app route, the Apple App Store route, an accountant/reseller/bank route, and the CoPilot add-on route with its 30 days' notice","Added data kept one year with reactivation, GoCardless mandates and bank feeds switched off, and export steps for reports and invoices","Added the referral discount and turning off add-ons to pay less","Help-center quotes were confirmed by reading FreeAgent's help articles directly; rewrote the not-confirmed notes"]}},"page":"https://stackcut.io/cancel/freeagent","json":"https://stackcut.io/exits/freeagent.json","evidence":{"packet_revision":"ecf7c9f5dbd003c035d37faefb2f2bd60e855a2207cddf6abd98b4c00308b687","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"freeagent--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"freeagent--direct-app--r2","channel":"direct_app","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"freeagent--apple-app-store--r3","channel":"apple_app_store","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"freeagent--reseller-or-partner--r4","channel":"reseller_or_partner","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"freeagent--direct-web--r5","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"freedcamp","name":"Freedcamp","category":"productivity","website":"https://freedcamp.com","domains":["freedcamp.com"],"summary":"Cancel or downgrade to Free in My Account -> Subscriptions; unused prepaid amounts become non-refundable credits. Yearly plans auto-renew: cancel before the renewal date, or contact Freedcamp within 7 calendar days after it for a refund minus the greater of $50 or 6%. Data is hidden, not deleted.","routes":[{"channel":"direct_web","label":"Cancel or downgrade in My Account","applies_to":"Paid Pro, Business and Enterprise plans, billed monthly or yearly per active user","who":"The account holder signed in to Freedcamp (the help pages don't name a role)","method":"self_serve","start_url":"https://freedcamp.com/manage/account#subscriptions","steps":[{"do":"Sign in and open My Account -> Subscriptions (Account information)","expect":null},{"do":"Cancel the paid subscription, or downgrade to the Free plan","expect":null},{"do":"For a yearly plan, do this before the renewal date: it renews automatically unless you tell Freedcamp beforehand","expect":null}],"confirm_by":null,"effective":"No end date is stated. Downgrading to Free cancels the subscription, and advance payments are added to your account as credits","notice":"Yearly plans renew automatically unless you notify Freedcamp before the renewal date (or within the 7-day Grace Period after it). Freedcamp sends a reminder one month and 7 days before renewal","refund":"No refunds except a yearly renewal cancelled within the Grace Period, or a refund request for bugs or platform problems. Credits are not refundable; charges must be disputed within 60 days of the invoice","fees":null,"source_ids":["s12","s11","s17","s4","s5","s8","s9","s33","s19","s7","s35","s40"]},{"channel":"direct_web","label":"Yearly plan that just renewed","applies_to":"Yearly subscriptions within 7 calendar days after the renewal date (the Grace Period)","who":"The customer on the yearly subscription","method":"email","start_url":null,"steps":[{"do":"Within 7 calendar days after the renewal date, contact Freedcamp to cancel the yearly subscription (the Billing FAQ lists help@freedcamp.com)","expect":null},{"do":"Wait for Freedcamp to process the refund manually","expect":null}],"confirm_by":"The refund, which Freedcamp processes manually","effective":"The renewed yearly subscription is cancelled; requests after the Grace Period are denied","notice":"Within 7 calendar days after the renewal date","refund":"Freedcamp manually refunds the renewal, net of refund fees","fees":"Refund fees are the greater of $50 USD or 6% of the refunded amount","source_ids":["s17","s30","s31","s32","s16","s18","s38"]}],"pay_less":[{"type":"free_plan","what":"Downgrade to the Free plan, which keeps all essential features: Freedcamp cancels the subscription and adds credits, which are not refundable and do not expire","evidence":"documented","source_ids":["s8","s9","s21"]},{"type":"seat_reduction","what":"Yearly plans: lower paid seats at the renewal date under My Account -> Subscriptions. Monthly plans: request any count between your active and paying users. Removing users mid-term gives no credit or refund","evidence":"documented","source_ids":["s2","s3","s24","s34"]},{"type":"annual_billing","what":"Pro is $1.49 per user per month billed annually, against $2.49 billed monthly","evidence":"documented","source_ids":["s22","s23","s29"]},{"type":"student_or_nonprofit","what":"Discounted plans for organizations with valid charitable status, priced case by case through the Nonprofits Program application","evidence":"documented","source_ids":["s41","s42"]}],"export":[{"data":"Project data from the Tasks, Milestones, Calendar, Discussions, Time Tracking and Issue Tracker applications","how":"Go to a project, select the application (like Tasks), click the cog wheel icon, and export","format":"XLS","limits":"Export to XLS has two options: all records or filtered results. The export page doesn't give time limits or plan requirements","source_ids":["s25","s26"]},{"data":"Tasks, as a live CSV stream","how":"Use Data Feed Links to stream project or all-project tasks to Google Sheets or MS Excel","format":"CSV stream","limits":null,"source_ids":["s27"]},{"data":"All your files and all account data, through the Backup service","how":"Use the Backup service; the page read doesn't give the steps","format":null,"limits":"Whether the Backup service is included in your plan isn't stated on the page read","source_ids":["s28"]}],"after_cancel":{"access_until":"Not stated; the paid plan's features and add-ons are hidden once you downgrade, and the Free plan remains","data_kept":"Data from the plan you downgrade from is hidden, not deleted, and data in expired subscriptions isn't deleted. Freedcamp deletes data 90 days after account deletion; deleted projects and files are stored up to 90 days","you_lose":["The paid plan's features and add-ons (their data is hidden, not deleted)","Unused prepaid amounts, which become non-refundable account credits"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Trials don't convert on their own: at the end of a trial the account switches back to the Free plan","Cancelling or downgrading turns unused prepaid time into account credits, not a refund","Yearly plans renew automatically; after renewal you have only 7 calendar days to cancel, and the refund loses at least $50","Deleting the account is a separate step; Freedcamp deletes data 90 days after account deletion","Export each project to XLS before cancelling; files are covered by the separate Backup service"]},"sources":[{"id":"s1","url":"https://freedcamp.com/help_/tutorials/wiki/wiki_public/view/tGeab","title":"Terms and Conditions","publisher":"vendor","quote":"You can cancel your trial or convert it to a subscription at any time on","supports":"trial cancelling, with the menu named in the next link"},{"id":"s2","url":"https://freedcamp.com/help_/tutorials/wiki/wiki_public/view/tGeab","title":"Terms and Conditions","publisher":"vendor","quote":"Customers can request a seat reduction at the yearly renewal date at any time under My Account -> Subscriptions","supports":"the My Account -> Subscriptions menu and seat reductions at renewal"},{"id":"s3","url":"https://freedcamp.com/help_/tutorials/wiki/wiki_public/view/tGeab","title":"Terms and Conditions","publisher":"vendor","quote":"Decreases in Active Users will not result in credits or refund.","supports":"no credit or refund for decreases in active users"},{"id":"s4","url":"https://freedcamp.com/help_/tutorials/wiki/wiki_public/view/tGeab","title":"Terms and Conditions","publisher":"vendor","quote":"Freedcamp will send a renewal reminder exactly one month and 7 days before Customer’s renewal date.","supports":"the renewal reminder"},{"id":"s5","url":"https://freedcamp.com/help_/tutorials/wiki/wiki_public/view/tGeab","title":"Terms and Conditions","publisher":"vendor","quote":"Freedcamp will provide two separate notifications (4 days and 2 days before the automatic proration date)","supports":"the two later notifications"},{"id":"s6","url":"https://freedcamp.com/help_/tutorials/wiki/wiki_public/view/tGeab","title":"Terms and Conditions","publisher":"vendor","quote":"Failure to respond or make changes after the Grace Period, will result in a nonrefundable charge.","supports":"a nonrefundable charge after the Grace Period"},{"id":"s7","url":"https://freedcamp.com/help_/tutorials/wiki/wiki_public/view/tGeab","title":"Terms and Conditions","publisher":"vendor","quote":"Post 60 days all amounts paid are non-refundable","supports":"no refunds after 60 days"},{"id":"s8","url":"https://freedcamp.com/help_/tutorials/wiki/wiki_public/view/tGeab","title":"Terms and Conditions","publisher":"vendor","quote":"Freedcamp will cancel the subscription and add credits.","supports":"downgrading to Free cancels the subscription and adds credits"},{"id":"s9","url":"https://freedcamp.com/help_/tutorials/wiki/wiki_public/view/tGeab","title":"Terms and Conditions","publisher":"vendor","quote":"Credits are not refundable and non-expirable.","supports":"credits are not refundable and do not expire"},{"id":"s10","url":"https://freedcamp.com/help_/tutorials/wiki/wiki_public/view/tGeab","title":"Terms and Conditions","publisher":"vendor","quote":"Freedcamp provides a free 14 days trial for all paid plans.","supports":"the 14-day trial"},{"id":"s11","url":"https://freedcamp.com/help_/tutorials/wiki/wiki_public/view/tGeab","title":"Terms and Conditions","publisher":"vendor","quote":"All service plans will automatically renew for additional months/year","supports":"automatic renewal of all plans"},{"id":"s12","url":"https://freedcamp.com/help_/tutorials/wiki/wiki_public/view/tGeab","title":"Terms and Conditions","publisher":"vendor","quote":"Users have the right to delete their account or cancel their paid subscription at any time by accessing Account information on the Site.","supports":"how to cancel a paid subscription: via Account information on the site"},{"id":"s13","url":"https://freedcamp.com/help_/tutorials/wiki/wiki_public/view/tGeab","title":"Terms and Conditions","publisher":"vendor","quote":"Data in expired subscriptions for Freedcamp Applications will not be deleted.","supports":"data after a subscription expires is kept"},{"id":"s14","url":"https://freedcamp.com/help_/tutorials/wiki/wiki_public/view/tGeab","title":"Terms and Conditions","publisher":"vendor","quote":"Freedcamp stores data from deleted projects and associated files up to 90 days.","supports":"data from deleted projects is stored up to 90 days"},{"id":"s15","url":"https://freedcamp.com/help_/tutorials/wiki/wiki_public/view/tGeab","title":"Terms and Conditions","publisher":"vendor","quote":"Freedcamp will provide Users the ability to delete their account and data.","supports":"account and data deletion"},{"id":"s16","url":"https://freedcamp.com/help_/tutorials/wiki/wiki_public/view/tGeab","title":"Terms and Conditions","publisher":"vendor","quote":"Refund fees will be the greater of either $50 USD or 6% of the refunded amount.","supports":"the refund fee"},{"id":"s17","url":"https://freedcamp.com/help_/tutorials/wiki/wiki_public/view/tGeab","title":"Terms and Conditions","publisher":"vendor","quote":"Freedcamp will auto-renew Yearly Subscriptions upon the renewal date unless directly notified by customers beforehand","supports":"yearly plans auto-renew unless notified beforehand"},{"id":"s18","url":"https://freedcamp.com/help_/tutorials/wiki/wiki_public/view/tGeab","title":"Terms and Conditions","publisher":"vendor","quote":"Any cancellation request after the Grace Period will be denied.","supports":"requests after the Grace Period are denied"},{"id":"s19","url":"https://freedcamp.com/help_/tutorials/wiki/wiki_public/view/tGeab","title":"Terms and Conditions","publisher":"vendor","quote":"Freedcamp will not provide any refund except for the following circumstances:","supports":"refunds are limited to listed cases"},{"id":"s20","url":"https://freedcamp.com/help_/tutorials/wiki/wiki_public/view/tGeab","title":"Terms and Conditions","publisher":"vendor","quote":"Paid Plans users will only be charged for Active Users.","supports":"paid plans bill for active users"},{"id":"s21","url":"https://freedcamp.com/pricing","title":"Pricing","publisher":"vendor","quote":"with all essential features included","supports":"the Free plan keeps all essential features"},{"id":"s22","url":"https://freedcamp.com/pricing","title":"Pricing","publisher":"vendor","quote":"billed annually","supports":"paid plans are billed annually"},{"id":"s23","url":"https://freedcamp.com/pricing","title":"Pricing","publisher":"vendor","quote":"$2.49 billed monthly","supports":"the monthly per-user price for Pro"},{"id":"s24","url":"https://freedcamp.com/pricing","title":"Pricing","publisher":"vendor","quote":"This allows you to lower the number of seats purchased","supports":"lowering seats lowers the next bill"},{"id":"s25","url":"https://freedcamp.com/Freedcamp_LxR/Freedcamp_Devel_yOf/wiki/wiki_public/view/zxbab","title":"Export and Import your data","publisher":"vendor","quote":"Export to XLS has two options - all records or filtered results","supports":"the XLS export and its two options"},{"id":"s26","url":"https://freedcamp.com/Freedcamp_LxR/Freedcamp_Devel_yOf/wiki/wiki_public/view/zxbab","title":"Export and Import your data","publisher":"vendor","quote":"Go to a project, select application (like Tasks), click cog wheel icon, and export.","supports":"the export steps from a project"},{"id":"s27","url":"https://freedcamp.com/Freedcamp_LxR/Freedcamp_Devel_yOf/wiki/wiki_public/view/zxbab","title":"Export and Import your data","publisher":"vendor","quote":"allowing you to pull project or all project tasks as a CSV stream to Google Sheets or MS Excel","supports":"the CSV data feed for tasks"},{"id":"s28","url":"https://freedcamp.com/Freedcamp_LxR/Freedcamp_Devel_yOf/wiki/wiki_public/view/zxbab","title":"Export and Import your data","publisher":"vendor","quote":"Backup service which also contains all your files and all data from your Freedcamp account","supports":"the Backup service covers files and account data"},{"id":"s29","url":"https://freedcamp.com/pricing","title":"Pricing","publisher":"vendor","quote":"$1.49","supports":"the annual per-user price for Pro"},{"id":"s30","url":"https://freedcamp.com/help_/tutorials/wiki/wiki_public/view/tGeab","title":"Terms and Conditions","publisher":"vendor","quote":"or within 7 calendars after their renewal date","supports":"the Grace Period is 7 calendar days after renewal"},{"id":"s31","url":"https://freedcamp.com/help_/tutorials/wiki/wiki_public/view/tGeab","title":"Terms and Conditions","publisher":"vendor","quote":"If a Customer contacts Freedcamp to cancel their Yearly Subscription within the Grace Period,","supports":"cancelling a yearly renewal within the Grace Period"},{"id":"s32","url":"https://freedcamp.com/help_/tutorials/wiki/wiki_public/view/tGeab","title":"Terms and Conditions","publisher":"vendor","quote":"Freedcamp will manually process a refund net refund transaction fees.","supports":"the manual refund, net of fees"},{"id":"s33","url":"https://freedcamp.com/help_/tutorials/wiki/wiki_public/view/tGeab","title":"Terms and Conditions","publisher":"vendor","quote":"All payments are prorated and all advance payments made are added as credits","supports":"advance payments become credits on downgrade"},{"id":"s34","url":"https://freedcamp.com/help_/tutorials/wiki/wiki_public/view/tGeab","title":"Terms and Conditions","publisher":"vendor","quote":"You can request to reduce your monthly users for any value between your actual active users and currently paying users","supports":"monthly seat reductions"},{"id":"s35","url":"https://freedcamp.com/help_/tutorials/wiki/wiki_public/view/tGeab","title":"Terms and Conditions","publisher":"vendor","quote":"If you dispute any charges you must let Freedcamp know within sixty (60) days after the date that Freedcamp invoices you.","supports":"the 60-day window to dispute charges"},{"id":"s36","url":"https://freedcamp.com/help_/tutorials/wiki/wiki_public/view/uGeab","title":"Billing FAQ","publisher":"vendor","quote":"Data from the features and add-ons of the plan you are downgrading from will only be hidden, not deleted.","supports":"downgraded-plan data is hidden, not deleted"},{"id":"s37","url":"https://freedcamp.com/help_/tutorials/wiki/wiki_public/view/uGeab","title":"Billing FAQ","publisher":"vendor","quote":"We only delete data 90 days after account deletion.","supports":"data deletion 90 days after account deletion"},{"id":"s38","url":"https://freedcamp.com/help_/tutorials/wiki/wiki_public/view/uGeab","title":"Billing FAQ","publisher":"vendor","quote":"Please contact us at help@freedcamp.com.","supports":"the contact address in the Billing FAQ"},{"id":"s39","url":"https://freedcamp.com/help_/tutorials/wiki/wiki_public/view/uGeab","title":"Billing FAQ","publisher":"vendor","quote":"You will be switched to your original Free plan at the end of the trial.","supports":"trials end on the Free plan"},{"id":"s40","url":"https://freedcamp.com/help_/tutorials/wiki/wiki_public/view/uGeab","title":"Billing FAQ","publisher":"vendor","quote":"You can cancel your trial or convert it to a subscription at any time on","supports":"the My Account -> Subscriptions page (linked at freedcamp.com/manage/account#subscriptions)"},{"id":"s41","url":"https://freedcamp.com/Freedcamp_LxR/Freedcamp_Devel_yOf/wiki/wiki_public/view/yDbab","title":"Freedcamp for Nonprofits Program","publisher":"vendor","quote":"Freedcamp provides discounted plans for qualifying organizations.","supports":"nonprofit discounts"},{"id":"s42","url":"https://freedcamp.com/Freedcamp_LxR/Freedcamp_Devel_yOf/wiki/wiki_public/view/yDbab","title":"Freedcamp for Nonprofits Program","publisher":"vendor","quote":"We are accepting all Freedcamp Nonprofits Program applications from organizations that hold a valid charitable status","supports":"who qualifies"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["The exact buttons on the My Account -> Subscriptions page and any confirmation after cancelling aren't described in Freedcamp's help pages","Which account role may cancel isn't named in the terms or Billing FAQ","Whether the Backup service is included in a paid plan, and how to run it, isn't stated on Freedcamp's export page"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["The Grace Period is stated: 7 calendar days after a yearly renewal. Cancelling inside it gets a manual refund minus the greater of $50 or 6%; added this as its own route","The refund fee applies only to that Grace Period refund, not to cancelling in general","Added that cancelling or downgrading turns advance payments into non-refundable credits, and the 60-day window to dispute charges","Added the Subscriptions page link, that trials fall back to Free, that downgraded data is hidden not deleted, and deletion 90 days after account deletion","Added monthly seat reductions and the nonprofit program; removed the App Store note, as Freedcamp's pricing and terms show no app-store billing"]}},"page":"https://stackcut.io/cancel/freedcamp","json":"https://stackcut.io/exits/freedcamp.json","evidence":{"packet_revision":"405d3d5a5c4977652db0d1e660b87e7cb2220c109bafbc10774fde82298439e5","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"freedcamp--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"freedcamp--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"freepik","name":"Magnific (formerly Freepik)","category":"design_creative","website":"https://www.magnific.com","domains":["magnific.com","freepik.com"],"summary":"Freepik is now Magnific. Click your profile picture, then Plan & billing, then Danger zone, Cancel a subscription, and Cancel subscription; the plan stays active until the paid period ends. Refunds only within 30 days and only if nothing was downloaded and no AI credits used. Plan credits expire.","routes":[{"channel":"direct_web","applies_to":"Magnific (formerly Freepik) individual plans bought on the website, such as Premium, Premium+ and Pro","who":"The account holder, signed in","method":"self_serve","start_url":null,"steps":[{"do":"Click your profile picture and select Plan & billing","expect":"Danger zone"},{"do":"Click Danger zone, Cancel a subscription, then Cancel subscription","expect":null},{"do":"Follow the confirmation steps","expect":null}],"confirm_by":null,"effective":"Auto-renewal stops; the plan stays active until the end of the period you've already paid for","notice":"Cancel the renewal before the subscription expires; otherwise it renews automatically with the same payment method","refund":"Within 30 days of the payment, for the current billing period only, and only if you haven't used the service (no downloads from Magnific.com or Flaticon.com and no AI credits used). Request it at magnific.com/ai/support (Subscriptions & Payments, Request a refund, Current invoice) from your account's email; processing takes 5 to 10 business days. The Terms say no right of withdrawal applies to digital content, without prejudice to applicable consumer guarantees","fees":"No cancellation fees","source_ids":["d1","d2","d3","d4","d5","d6","d7","d8","d9","m2","m4","t1","t2","t3","t4"],"label":"Individual plans"},{"channel":"direct_web","label":"Business subscriptions","applies_to":"Magnific Business subscriptions with seats, billed monthly or annually","who":"The Account Owner, who has primary administrative authority over the Business Account, including subscription settings and billing","method":"self_serve","start_url":null,"steps":[{"do":"Sign in to the Business Account and cancel the Business Subscription there, following the procedure the website shows","expect":null}],"confirm_by":null,"effective":"At the end of the current Subscription Term; the subscription stays active, with full access, until then","notice":"Cancel before the renewal date: Business Subscriptions renew automatically for the same duration unless cancelled prior to renewal","refund":"None: cancelling gives no refund of fees already paid and no credit for unused seats, Services, Usage Credits or Extra Credits, unless the law requires otherwise","fees":null,"source_ids":["b1","b2","b3","b4","b6"]},{"channel":"apple_app_store","applies_to":"Subscriptions bought through the iOS App Store","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"On your iPhone or iPad, open Settings, tap your name, then Subscriptions","expect":null},{"do":"Tap the subscription, then Cancel Subscription","expect":null}],"confirm_by":"Subscriptions shows an expiration message and no Cancel button","effective":null,"notice":null,"refund":"Refunds are handled by Apple, not Magnific","fees":null,"source_ids":["d10","a1","a2"]},{"channel":"google_play","applies_to":"Subscriptions bought through the Google Play Store","who":"The Google Account that bought the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to your subscriptions in Google Play","expect":null},{"do":"Click Manage next to the subscription, then Cancel subscription","expect":null}],"confirm_by":"The subscription in Google Play is no longer set to renew","effective":"You keep access for the time you've already paid for","notice":null,"refund":"Refunds are handled by Google, not Magnific","fees":null,"source_ids":["d10","g1","g2","g3"]}],"pay_less":[{"type":"annual_billing","what":"Annual billing saves 25% compared with monthly, per the pricing page","evidence":"documented","source_ids":["m3"]},{"type":"downgrade","what":"Switch to a lower plan at any time; the downgrade takes effect at the end of the current billing period","evidence":"documented","source_ids":["d15"]},{"type":"seat_reduction","what":"Business plans: reduce the number of seats; the reduction takes effect at the end of the current Subscription Term","evidence":"documented","source_ids":["b5"]}],"export":[{"data":"Your generated content (images, videos, audio)","how":"It stays in your account after cancelling and can still be downloaded","format":null,"limits":"Files you downloaded while subscribed keep their commercial license","source_ids":["d11","d12"]}],"after_cancel":{"access_until":"The end of the period you've already paid for","data_kept":"Generated content stays in your account and can still be downloaded. The help docs say extra (purchased) credits are frozen, not deleted, and come back if you resubscribe within their 3-year validity; the Terms of Use instead say unused Extra Credits are cancelled without refund when you drop to a free account","you_lose":["Premium stock content: downloads revert to free-tier limits","Plan credits, which expire and can't be recovered (unused AI credits can't be used once the subscription ends)","Use of your extra credits (frozen per the help docs, cancelled per the Terms of Use)","New downloads under the subscription (files already downloaded keep their commercial license)","Business plans: all access for the team and any unused Usage Credits and Extra Credits, when the Business Subscription ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Freepik has been renamed Magnific: freepik.com's pricing and legal pages redirect to magnific.com","Any download (on Magnific.com or Flaticon.com) or any AI credit use rules out the 30-day refund","Send refund requests from the email address linked to the account","App Store and Google Play subscriptions are cancelled and refunded by Apple or Google, not Magnific","Use plan credits before the period ends: they expire and can't be recovered","Removing a card doesn't stop renewal: a failed renewal payment is retried three more times (after 1, 7 and 21 days)"]},"sources":[{"id":"d1","url":"https://www.magnific.com/ai/docs/subscriptions-and-refunds","title":"Subscriptions and refunds","publisher":"vendor","quote":"Click your profile picture and select \"Plan & billing\".","supports":"where the cancel flow starts"},{"id":"d2","url":"https://www.magnific.com/ai/docs/subscriptions-and-refunds","title":"Subscriptions and refunds","publisher":"vendor","quote":"Click \"Danger zone -- Cancel a subscription\" and then \"Cancel subscription\".","supports":"the cancel buttons"},{"id":"d3","url":"https://www.magnific.com/ai/docs/subscriptions-and-refunds","title":"Subscriptions and refunds","publisher":"vendor","quote":"Your plan stays active until the end of the period you have already paid for.","supports":"when cancelling takes effect"},{"id":"d4","url":"https://www.magnific.com/ai/docs/subscriptions-and-refunds","title":"Subscriptions and refunds","publisher":"vendor","quote":"The refund request must be made within 30 days of the payment.","supports":"the refund window"},{"id":"d5","url":"https://www.magnific.com/ai/docs/subscriptions-and-refunds","title":"Subscriptions and refunds","publisher":"vendor","quote":"Refunds are only available if you have not used the service: no downloads from Magnific.com or Flaticon.com, and no AI credits consumed.","supports":"the no-use condition"},{"id":"d6","url":"https://www.magnific.com/ai/docs/subscriptions-and-refunds","title":"Subscriptions and refunds","publisher":"vendor","quote":"You can only request a refund for the current billing period.","supports":"refunds cover the current period only"},{"id":"d7","url":"https://www.magnific.com/ai/docs/subscriptions-and-refunds","title":"Subscriptions and refunds","publisher":"vendor","quote":"The refund request must be sent from the email address linked to your Magnific account.","supports":"which email to use"},{"id":"d8","url":"https://www.magnific.com/ai/docs/subscriptions-and-refunds","title":"Subscriptions and refunds","publisher":"vendor","quote":"Choose: Subscriptions & Payments > Request a refund > Current invoice.","supports":"how to request a refund"},{"id":"d9","url":"https://www.magnific.com/ai/docs/subscriptions-and-refunds","title":"Subscriptions and refunds","publisher":"vendor","quote":"Refunds are typically processed within 5 to 10 business days.","supports":"refund timing"},{"id":"d10","url":"https://www.magnific.com/ai/docs/subscriptions-and-refunds","title":"Subscriptions and refunds","publisher":"vendor","quote":"If you subscribed through the iOS App Store or Google Play Store, cancellation and refunds are handled by Apple or Google, not by Magnific.","supports":"app-store subscriptions"},{"id":"d11","url":"https://www.magnific.com/ai/docs/subscriptions-and-refunds","title":"Subscriptions and refunds","publisher":"vendor","quote":"Your generated content (images, videos, audio) remains in your account and can still be downloaded.","supports":"content stays downloadable"},{"id":"d12","url":"https://www.magnific.com/ai/docs/subscriptions-and-refunds","title":"Subscriptions and refunds","publisher":"vendor","quote":"Your commercial license for content downloaded while subscribed remains valid for those specific files.","supports":"licenses for downloaded files"},{"id":"d13","url":"https://www.magnific.com/ai/docs/subscriptions-and-refunds","title":"Subscriptions and refunds","publisher":"vendor","quote":"Plan credits expire. They cannot be recovered.","supports":"plan credits expire"},{"id":"d14","url":"https://www.magnific.com/ai/docs/subscriptions-and-refunds","title":"Subscriptions and refunds","publisher":"vendor","quote":"Extra credits are frozen (not deleted). If you resubscribe within their 3-year validity period, they become available again.","supports":"extra credits are frozen"},{"id":"m1","url":"https://www.magnific.com/pricing","title":"Magnific pricing","publisher":"vendor","quote":"Magnific (formerly Freepik)","supports":"the rename"},{"id":"m2","url":"https://www.magnific.com/pricing","title":"Magnific pricing","publisher":"vendor","quote":"Pay safe and cancel anytime","supports":"cancel anytime"},{"id":"m3","url":"https://www.magnific.com/pricing","title":"Magnific pricing","publisher":"vendor","quote":"Save 25% with annual","supports":"the annual saving"},{"id":"m4","url":"https://www.magnific.com/pricing","title":"Magnific pricing","publisher":"vendor","quote":"no cancellation fees","supports":"no cancellation fees"},{"id":"a1","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple cancel steps"},{"id":"a2","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm an Apple cancellation"},{"id":"g1","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"the Google Play cancel steps"},{"id":"g2","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when a Google Play cancellation takes effect"},{"id":"g3","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"Important: When you uninstall an app, your subscription won't cancel.","supports":"uninstalling doesn't cancel"},{"id":"t1","url":"https://www.magnific.com/legal/terms-of-use","title":"Magnific Terms of Use","publisher":"vendor","quote":"Unless otherwise indicated, Subscriptions will be automatically renewed, successively at the end of their term using the same payment method, unless the User cancels the Subscription renewal before its expiration.","supports":"automatic renewal"},{"id":"t2","url":"https://www.magnific.com/legal/terms-of-use","title":"Magnific Terms of Use","publisher":"vendor","quote":"The User may cancel the renewal of their Subscription at any time through their profile.","supports":"cancel at any time in the profile"},{"id":"t3","url":"https://www.magnific.com/legal/terms-of-use","title":"Magnific Terms of Use","publisher":"vendor","quote":"The Subscription will remain in effect for the duration of the billing period.","supports":"when cancelling takes effect"},{"id":"t4","url":"https://www.magnific.com/legal/terms-of-use","title":"Magnific Terms of Use","publisher":"vendor","quote":"As digital content is involved, no right of withdrawal applies, which the User expressly accepts, without prejudice to the guarantees established by consumer and user regulations that may apply.","supports":"no right of withdrawal"},{"id":"t5","url":"https://www.magnific.com/legal/terms-of-use","title":"Magnific Terms of Use","publisher":"vendor","quote":"Unused AI Product usage credits cannot be consumed once the Subscription ends.","supports":"credits end with the subscription"},{"id":"t6","url":"https://www.magnific.com/legal/terms-of-use","title":"Magnific Terms of Use","publisher":"vendor","quote":"Business Subscription Specific Terms","supports":"business plans have separate terms"},{"id":"d15","url":"https://www.magnific.com/ai/docs/subscriptions-and-refunds","title":"Subscriptions and refunds","publisher":"vendor","quote":"The downgrade takes effect at the end of your current billing period.","supports":"downgrades take effect at the period end"},{"id":"d16","url":"https://www.magnific.com/ai/docs/subscriptions-and-refunds","title":"Subscriptions and refunds","publisher":"vendor","quote":"You lose access to Premium stock content (downloads revert to free-tier limits).","supports":"what you lose after cancelling"},{"id":"d17","url":"https://www.magnific.com/ai/docs/subscriptions-and-refunds","title":"Subscriptions and refunds","publisher":"vendor","quote":"If the renewal payment fails, the system will automatically retry three more times (after 1 day, 7 days, and 21 days).","supports":"failed renewal payments are retried"},{"id":"t7","url":"https://www.magnific.com/legal/terms-of-use","title":"Magnific Terms of Use","publisher":"vendor","quote":"the User cancels the Subscription and becomes a free User, the unused Extra Credits will be automatically cancelled, without the possibility of any refund or compensation","supports":"the Terms' rule on extra credits after cancelling"},{"id":"b1","url":"https://www.magnific.com/legal/business-subscription-terms","title":"Magnific Business Subscription Terms","publisher":"vendor","quote":"The Business Customer may cancel the Business Subscription at any time through the Business Account, in accordance with the procedures made available on the Website.","supports":"how Business subscriptions are cancelled"},{"id":"b2","url":"https://www.magnific.com/legal/business-subscription-terms","title":"Magnific Business Subscription Terms","publisher":"vendor","quote":"any cancellation shall take effect at the end of the then-current Subscription Term. The Business Subscription shall remain active, with full access to the Services","supports":"when a Business cancellation takes effect"},{"id":"b3","url":"https://www.magnific.com/legal/business-subscription-terms","title":"Magnific Business Subscription Terms","publisher":"vendor","quote":"Cancellation of the Business Subscription shall not entitle the Business Customer to any refund of fees already paid, nor to any credit or compensation for unused seats","supports":"no refund on Business cancellation"},{"id":"b4","url":"https://www.magnific.com/legal/business-subscription-terms","title":"Magnific Business Subscription Terms","publisher":"vendor","quote":"the Business Subscription shall automatically renew at the end of each Subscription Term for successive periods of the same duration","supports":"Business auto-renewal"},{"id":"b5","url":"https://www.magnific.com/legal/business-subscription-terms","title":"Magnific Business Subscription Terms","publisher":"vendor","quote":"Any reduction in the number of seats shall take effect only at the end of the then-current Subscription Term, unless otherwise expressly stated on the Website.","supports":"seat reductions take effect at the term end"},{"id":"b6","url":"https://www.magnific.com/legal/business-subscription-terms","title":"Magnific Business Subscription Terms","publisher":"vendor","quote":"having primary administrative authority over the Business Account","supports":"the Account Owner manages the Business Account"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["The exact menu path for cancelling a Business subscription isn't documented; the Business Subscription Terms only say it's done in the Business Account","Magnific's help docs and Terms of Use disagree on extra credits after cancelling: the docs say they are frozen and return if you resubscribe within 3 years, the Terms say they are cancelled without refund","The limits of the free tier you drop to after cancelling aren't stated on the pricing page or in the subscriptions docs","No confirmation email or status for a web cancellation is documented"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Confirmed the rename (freepik.com pricing redirects to magnific.com), the cancel steps, refund rules, app-store handling, auto-renewal and credit rules on Magnific's docs, pricing page and Terms","Added a Business subscriptions route from the Business Subscription Terms: the Account Owner cancels in the Business Account, it ends at the term end, and there is no refund (b1 to b6)","Added the downgrade and Business seat-reduction options, and the free-tier fallback for stock downloads (d15, d16, b5)","Extra credits: the Terms of Use say they are cancelled on dropping to a free account, unlike the docs; both are now stated (t7)","Tip added: failed renewal payments are retried three times, so removing a card doesn't cancel (d17); t4 quote completed with its consumer-guarantee clause"]}},"page":"https://stackcut.io/cancel/freepik","json":"https://stackcut.io/exits/freepik.json","evidence":{"packet_revision":"69c63e4a6e5191de9d29aaa8be7783f978e1e9dc79a559701552893b86a2b4b4","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"freepik--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"freepik--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"freepik--apple-app-store--r3","channel":"apple_app_store","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"freepik--google-play--r4","channel":"google_play","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"freshbooks","name":"FreshBooks","category":"business_finance","website":"https://www.freshbooks.com","domains":["freshbooks.com"],"summary":"The business owner cancels on the web: profile picture, Billing and Upgrade, then cancel your account at the bottom. Access lasts until the billing cycle ends. Apple or Google Play billing cancels there; Select plans and Payroll need Support. Inactive accounts may be deleted after 30 days, so export first.","routes":[{"channel":"direct_web","label":"Plans billed by FreshBooks","applies_to":"FreshBooks plans billed directly by FreshBooks, monthly or yearly","who":"The business owner","method":"self_serve","start_url":"https://my.freshbooks.com/","steps":[{"do":"Save any data you need first (see export); you keep access until the end of the billing cycle","expect":null},{"do":"In a web browser, disconnect any active bank connections (Plaid or Yodlee) so transactions and expenses stop importing","expect":null},{"do":"Select your profile picture or initials in the top right corner, then select Billing and Upgrade","expect":"Billing and Upgrade"},{"do":"Select the cancel your account link at the bottom of the page","expect":"a request to leave a comment and confirm cancelling your account"},{"do":"Leave a comment and confirm the cancellation","expect":"an email confirming the cancellation request, with your last day of access"}],"confirm_by":"An email confirming the cancellation request and the last day of access, then a final email on the effective date once the cancellation is complete","effective":"The account stays active and accessible until the end of the billing cycle","notice":null,"refund":"The Terms call fees non-refundable, but refunds or charge disputes (limited to 3 months of fees) can be requested from Support within 90 days; recent payments have a grace period of 5 business days / 7 calendar days for refund requests","fees":"Under the Terms of Service, if you terminate you must pay the fees for the balance of the current billing period","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s12","s32","s33","s34"]},{"channel":"direct_web","label":"Select plans and FreshBooks Payroll","applies_to":"Select plans, accounts that show no cancel option, and the FreshBooks Payroll add-on (to cancel Payroll only and keep the account)","who":"The business owner, through FreshBooks Support","method":"email","start_url":"https://my.freshbooks.com/","steps":[{"do":"From your FreshBooks account's support page, open an email ticket with a support specialist (or ask for a region-specific phone number or a callback)","expect":null},{"do":"Ask to cancel the Select plan, or to cancel the FreshBooks Payroll add-on","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"Refunds or charge disputes (limited to 3 months of fees) must be requested from Support within 90 days","fees":null,"source_ids":["s10","s11","s44","s45","s46","s8"]},{"channel":"apple_app_store","applies_to":"FreshBooks plans bought in the iPhone or iPad app (Billing and Upgrade shows \"Looks like you upgraded from your iPhone or iPad\")","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"To check, open Billing and Upgrade in FreshBooks on the web and look for the notice that you upgraded from your iPhone or iPad","expect":"Looks like you upgraded from your iPhone or iPad"},{"do":"On your iPhone or iPad, open Settings and tap your name, then Subscriptions","expect":null},{"do":"Tap FreshBooks, then Cancel Subscription","expect":null}],"confirm_by":"Subscriptions shows an expiration message and no Cancel button","effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s13","s26","s27","s30","a1","a2"]},{"channel":"google_play","applies_to":"FreshBooks plans bought in the Android app (Billing and Upgrade shows \"Looks like you upgraded from your Android device\")","who":"The Google Account that bought the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"To check, open Billing and Upgrade in FreshBooks on the web and look for the notice that you upgraded from your Android device","expect":"Looks like you upgraded from your Android device"},{"do":"Go to your subscriptions in Google Play and click Manage next to FreshBooks","expect":"Cancel subscription"},{"do":"Click Cancel subscription and follow the prompts","expect":null}],"confirm_by":"The subscription in Google Play is no longer set to renew","effective":"You keep access for the time you have already paid for","notice":null,"refund":null,"fees":null,"source_ids":["s13","s28","s29","s30","g1","g2","g3"]}],"pay_less":[{"type":"downgrade","what":"Move to a smaller plan: Billing and Upgrade, Manage Plan, then Downgrade under the plan you want. You may first need to reduce active and archived clients and remove team members, accountants and retainers. A mid-cycle downgrade gives a prorated credit on your next payment","evidence":"documented","source_ids":["s21","s22","s24"]},{"type":"seat_reduction","what":"Remove team members or add-ons such as Advanced Payments: Manage Plan, then Manage your plan under the current plan name; adjust the add-ons, select Review and Pay, then Update","evidence":"documented","source_ids":["s23","s24"]},{"type":"annual_billing","what":"Yearly plans come with a 10% discount compared with paying monthly","evidence":"documented","source_ids":["s47"]},{"type":"pause","what":"There is no separate pause: FreshBooks suggests cancelling to take a break, and you can reactivate later with your data. Accounts inactive for 30 days or more may be deactivated and deleted (you're emailed first)","evidence":"documented","source_ids":["s25","s48","s14"]}],"export":[{"data":"Clients (active and archived, with secondary contacts), invoices, expenses, items and services, vendors and the chart of accounts","how":"Download each from its own section of FreshBooks; the How do I export my data? help article links the steps for each type","format":"CSV; invoices can also be downloaded as separate PDFs","limits":"Estimates and proposals come as a CSV only by asking Support with a date range. Export before the account goes inactive: accounts inactive for 30 days or more may be deactivated and deleted","source_ids":["s38","s39","s40","s49","s42","s14"]},{"data":"Reports","how":"Export any report from Reports","format":"CSV or PDF","limits":null,"source_ids":["s41"]},{"data":"Expense receipt images","how":"Use Export Expense Receipts to download the uploaded receipt images","format":null,"limits":null,"source_ids":["s43"]}],"after_cancel":{"access_until":"The end of the billing cycle","data_kept":"Data stays intact and you can reactivate later, but accounts inactive for 30 days or more may be deactivated and deleted after an email warning. The Terms allow deactivation after two months of inactivity, deletion 30 days after deactivation, and a data storage fee for deactivated accounts","you_lose":["Recurring expenses, recurring templates and retainers (deactivated)","Bank connections (disconnected)","FreshBooks Payroll (deactivated): no more tax filings, payments or year-end forms","Team members' sign-in","Clients can no longer comment on or pay invoices"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"You're asked to leave a comment before you confirm cancelling the account","tips":["Cancel and downgrade only in a web browser: the steps don't work in the mobile apps","Only the business owner can cancel","If Billing and Upgrade says you upgraded from your iPhone, iPad or Android device, Apple or Google Play bills you: cancel there, not in FreshBooks","Changes made through Apple or Google can take up to 24 hours to show in FreshBooks","To move from Apple or Google billing to direct billing, turn off auto-renew there first, then contact FreshBooks","Cancelling ends FreshBooks Payroll too: tax filings, payments and year-end forms stop","Export before cancelling: a cancelled account that stays inactive may be deleted"]},"sources":[{"id":"s1","url":"https://support.freshbooks.com/hc/en-us/articles/115011044847-How-do-I-downgrade-or-cancel-my-account","title":"How do I downgrade or cancel my account?","publisher":"vendor","quote":"The business owner can cancel the account with the below steps","supports":"who can cancel"},{"id":"s2","url":"https://support.freshbooks.com/hc/en-us/articles/115011044847-How-do-I-downgrade-or-cancel-my-account","title":"How do I downgrade or cancel my account?","publisher":"vendor","quote":"To manage your FreshBooks subscription including downgrading or cancelling, use a web browser to complete any of the below steps.","supports":"cancelling works only in a web browser"},{"id":"s3","url":"https://support.freshbooks.com/hc/en-us/articles/115011044847-How-do-I-downgrade-or-cancel-my-account","title":"How do I downgrade or cancel my account?","publisher":"vendor","quote":"Select your profile picture or initials in the top right corner","supports":"where the cancel flow starts (then Billing and Upgrade)"},{"id":"s4","url":"https://support.freshbooks.com/hc/en-us/articles/115011044847-How-do-I-downgrade-or-cancel-my-account","title":"How do I downgrade or cancel my account?","publisher":"vendor","quote":"Next, select the cancel your account link at the bottom. You'll be asked to leave a comment and confirm cancelling your account.","supports":"the cancel link and the comment prompt"},{"id":"s5","url":"https://support.freshbooks.com/hc/en-us/articles/115011044847-How-do-I-downgrade-or-cancel-my-account","title":"How do I downgrade or cancel my account?","publisher":"vendor","quote":"Once cancelled, your account will remain active and accessible until the end of your billing cycle","supports":"when access ends"},{"id":"s6","url":"https://support.freshbooks.com/hc/en-us/articles/115011044847-How-do-I-downgrade-or-cancel-my-account","title":"How do I downgrade or cancel my account?","publisher":"vendor","quote":"An email will be sent confirming the cancellation request with the last day of access indicated.","supports":"the confirmation email"},{"id":"s7","url":"https://support.freshbooks.com/hc/en-us/articles/115011044847-How-do-I-downgrade-or-cancel-my-account","title":"How do I downgrade or cancel my account?","publisher":"vendor","quote":"On the effective date of your cancellation, you'll receive a final email once the cancellation has been completed.","supports":"the final email on the effective date"},{"id":"s8","url":"https://support.freshbooks.com/hc/en-us/articles/115011044847-How-do-I-downgrade-or-cancel-my-account","title":"How do I downgrade or cancel my account?","publisher":"vendor","quote":"Refunds or charge disputes limited to 3 months of fees must be requested by reaching out to our Support team within 90 days","supports":"the refund window and cap"},{"id":"s9","url":"https://support.freshbooks.com/hc/en-us/articles/115011044847-How-do-I-downgrade-or-cancel-my-account","title":"How do I downgrade or cancel my account?","publisher":"vendor","quote":"For recent payments, a grace period of 5 business days / 7 calendar days is available for refund requests","supports":"the grace period for recent payments"},{"id":"s10","url":"https://support.freshbooks.com/hc/en-us/articles/115011044847-How-do-I-downgrade-or-cancel-my-account","title":"How do I downgrade or cancel my account?","publisher":"vendor","quote":"If you're on a Select plan or you don't have the option to cancel, contact our Support team.","supports":"Select plans cancel through Support"},{"id":"s11","url":"https://support.freshbooks.com/hc/en-us/articles/115011044847-How-do-I-downgrade-or-cancel-my-account","title":"How do I downgrade or cancel my account?","publisher":"vendor","quote":"To cancel your FreshBooks Payroll add-on, reach out to our Support team directly.","supports":"cancelling the Payroll add-on"},{"id":"s12","url":"https://support.freshbooks.com/hc/en-us/articles/115011044847-How-do-I-downgrade-or-cancel-my-account","title":"How do I downgrade or cancel my account?","publisher":"vendor","quote":"disconnect any active bank connections to stop importing transactions and expenses through Plaid or Yodlee","supports":"disconnect bank connections before cancelling"},{"id":"s13","url":"https://support.freshbooks.com/hc/en-us/articles/115011044847-How-do-I-downgrade-or-cancel-my-account","title":"How do I downgrade or cancel my account?","publisher":"vendor","quote":"If you're being billed through Apple Subscriptions or Google Play Subscriptions, you'll need to use different steps to cancel","supports":"Apple and Google Play billing cancel elsewhere"},{"id":"s14","url":"https://support.freshbooks.com/hc/en-us/articles/115011044847-How-do-I-downgrade-or-cancel-my-account","title":"How do I downgrade or cancel my account?","publisher":"vendor","quote":"Accounts that are inactive for 30 days or more may be deactivated and deleted, inactive accounts will be notified by email prior to deactivation","supports":"inactive accounts may be deleted"},{"id":"s15","url":"https://support.freshbooks.com/hc/en-us/articles/115011044847-How-do-I-downgrade-or-cancel-my-account","title":"How do I downgrade or cancel my account?","publisher":"vendor","quote":"After this, your data will remain intact and preserved. You can also reactivate your account at any time in the future to access your data.","supports":"data is kept after cancelling"},{"id":"s16","url":"https://support.freshbooks.com/hc/en-us/articles/115011044847-How-do-I-downgrade-or-cancel-my-account","title":"How do I downgrade or cancel my account?","publisher":"vendor","quote":"All recurring expenses, recurring templates, and retainers will be deactivated","supports":"what stops after cancelling"},{"id":"s17","url":"https://support.freshbooks.com/hc/en-us/articles/115011044847-How-do-I-downgrade-or-cancel-my-account","title":"How do I downgrade or cancel my account?","publisher":"vendor","quote":"All bank connections will be disconnected","supports":"bank connections end"},{"id":"s18","url":"https://support.freshbooks.com/hc/en-us/articles/115011044847-How-do-I-downgrade-or-cancel-my-account","title":"How do I downgrade or cancel my account?","publisher":"vendor","quote":"FreshBooks Payroll powered by Gusto will be deactivated","supports":"Payroll ends with the account"},{"id":"s19","url":"https://support.freshbooks.com/hc/en-us/articles/115011044847-How-do-I-downgrade-or-cancel-my-account","title":"How do I downgrade or cancel my account?","publisher":"vendor","quote":"Team members will no longer be able to login","supports":"team members lose sign-in"},{"id":"s20","url":"https://support.freshbooks.com/hc/en-us/articles/115011044847-How-do-I-downgrade-or-cancel-my-account","title":"How do I downgrade or cancel my account?","publisher":"vendor","quote":"Clients will be unable to comment on or pay invoices","supports":"clients can't pay invoices"},{"id":"s21","url":"https://support.freshbooks.com/hc/en-us/articles/115011044847-How-do-I-downgrade-or-cancel-my-account","title":"How do I downgrade or cancel my account?","publisher":"vendor","quote":"Reduce the number of active and archived clients","supports":"what a downgrade may require first"},{"id":"s22","url":"https://support.freshbooks.com/hc/en-us/articles/115011044847-How-do-I-downgrade-or-cancel-my-account","title":"How do I downgrade or cancel my account?","publisher":"vendor","quote":"If you want to downgrade to a different plan, select the Downgrade button under the plan you want to move to","supports":"downgrading the plan"},{"id":"s23","url":"https://support.freshbooks.com/hc/en-us/articles/115011044847-How-do-I-downgrade-or-cancel-my-account","title":"How do I downgrade or cancel my account?","publisher":"vendor","quote":"If you want to downgrade to remove add-ons like Advanced Payments and team members, select the Manage your plan button under the current plan name","supports":"removing team members and add-ons"},{"id":"s24","url":"https://support.freshbooks.com/hc/en-us/articles/115011044847-How-do-I-downgrade-or-cancel-my-account","title":"How do I downgrade or cancel my account?","publisher":"vendor","quote":"If you've downgraded in the middle of your billing cycle, a prorated credit will be generated and applied on your next FreshBooks subscription payment.","supports":"the prorated credit after a downgrade"},{"id":"s25","url":"https://support.freshbooks.com/hc/en-us/articles/115011044847-How-do-I-downgrade-or-cancel-my-account","title":"How do I downgrade or cancel my account?","publisher":"vendor","quote":"Whether you no longer need to use your account, or you want to take a break and pause the account for a bit, you can cancel your account.","supports":"cancelling is also how to take a break"},{"id":"s26","url":"https://support.freshbooks.com/hc/en-us/articles/115015657307-How-do-I-manage-my-billing-on-Apple-Subscriptions-or-Google-Play-Subscriptions","title":"How do I manage my billing on Apple Subscriptions or Google Play Subscriptions?","publisher":"vendor","quote":"Looks like you upgraded from your iPhone or iPad","supports":"how to tell Apple bills you"},{"id":"s27","url":"https://support.freshbooks.com/hc/en-us/articles/115015657307-How-do-I-manage-my-billing-on-Apple-Subscriptions-or-Google-Play-Subscriptions","title":"How do I manage my billing on Apple Subscriptions or Google Play Subscriptions?","publisher":"vendor","quote":"While on an Apple Subscription, your billing is handled through Apple directly.","supports":"the Apple route"},{"id":"s28","url":"https://support.freshbooks.com/hc/en-us/articles/115015657307-How-do-I-manage-my-billing-on-Apple-Subscriptions-or-Google-Play-Subscriptions","title":"How do I manage my billing on Apple Subscriptions or Google Play Subscriptions?","publisher":"vendor","quote":"Looks like you upgraded from your Android device","supports":"how to tell Google Play bills you"},{"id":"s29","url":"https://support.freshbooks.com/hc/en-us/articles/115015657307-How-do-I-manage-my-billing-on-Apple-Subscriptions-or-Google-Play-Subscriptions","title":"How do I manage my billing on Apple Subscriptions or Google Play Subscriptions?","publisher":"vendor","quote":"While on a Google Play Subscription, your billing is handled through Google Play directly.","supports":"the Google Play route"},{"id":"s30","url":"https://support.freshbooks.com/hc/en-us/articles/115015657307-How-do-I-manage-my-billing-on-Apple-Subscriptions-or-Google-Play-Subscriptions","title":"How do I manage my billing on Apple Subscriptions or Google Play Subscriptions?","publisher":"vendor","quote":"Subscription changes made through Apple or Google can take up to 24 hours to process.","supports":"store changes can take a day to show"},{"id":"s31","url":"https://support.freshbooks.com/hc/en-us/articles/115015657307-How-do-I-manage-my-billing-on-Apple-Subscriptions-or-Google-Play-Subscriptions","title":"How do I manage my billing on Apple Subscriptions or Google Play Subscriptions?","publisher":"vendor","quote":"make sure you've cancelled your subscription with no auto-renew in your Apple account first before reaching out to us","supports":"switching from store billing to direct billing"},{"id":"s32","url":"https://www.freshbooks.com/policies/terms-of-service","title":"FreshBooks Terms of Service","publisher":"vendor","quote":"If you terminate your use of the Services you must pay the fees applicable for the balance of the then current billing period.","supports":"fees owed for the rest of the billing period"},{"id":"s33","url":"https://www.freshbooks.com/policies/terms-of-service","title":"FreshBooks Terms of Service","publisher":"vendor","quote":"All fees subscription fees and other charges for the use of the Services are non-transferable and non-refundable.","supports":"fees are non-refundable under the Terms"},{"id":"s34","url":"https://www.freshbooks.com/policies/terms-of-service","title":"FreshBooks Terms of Service","publisher":"vendor","quote":"In no event shall FreshBooks provide any refund or credit of more than three months' fees or charges.","supports":"the refund cap"},{"id":"s35","url":"https://www.freshbooks.com/policies/terms-of-service","title":"FreshBooks Terms of Service","publisher":"vendor","quote":"If your account is inactive for at least two months (as determined by FreshBooks), we may deactivate your account.","supports":"deactivation of inactive accounts"},{"id":"s36","url":"https://www.freshbooks.com/policies/terms-of-service","title":"FreshBooks Terms of Service","publisher":"vendor","quote":"If your account has been deactivated for thirty (30) days and we don't hear from you, we may delete your account at any time","supports":"deletion after deactivation"},{"id":"s37","url":"https://www.freshbooks.com/policies/terms-of-service","title":"FreshBooks Terms of Service","publisher":"vendor","quote":"FreshBooks reserves the right to charge a data storage fee for storage of the information associated with deactivated accounts.","supports":"a possible storage fee for deactivated accounts"},{"id":"s38","url":"https://support.freshbooks.com/hc/en-us/articles/360032628152-How-do-I-export-my-data","title":"How do I export my data?","publisher":"vendor","quote":"You can download data from your FreshBooks account in a variety of formats including PDFs and CSV files.","supports":"what can be exported, and the formats"},{"id":"s39","url":"https://support.freshbooks.com/hc/en-us/articles/360032628152-How-do-I-export-my-data","title":"How do I export my data?","publisher":"vendor","quote":"to download active and archived clients as a CSV file, including all secondary contacts","supports":"exporting clients"},{"id":"s40","url":"https://support.freshbooks.com/hc/en-us/articles/360032628152-How-do-I-export-my-data","title":"How do I export my data?","publisher":"vendor","quote":"to download active and archived invoices as a CSV file","supports":"exporting invoices"},{"id":"s41","url":"https://support.freshbooks.com/hc/en-us/articles/360032628152-How-do-I-export-my-data","title":"How do I export my data?","publisher":"vendor","quote":"to export any of your reports as a CSV or PDF file","supports":"exporting reports"},{"id":"s42","url":"https://support.freshbooks.com/hc/en-us/articles/360032628152-How-do-I-export-my-data","title":"How do I export my data?","publisher":"vendor","quote":"Reach out to our Support team with the date range and any other filters, a CSV file will be emailed to you","supports":"estimates and proposals come through Support"},{"id":"s43","url":"https://support.freshbooks.com/hc/en-us/articles/360032628152-How-do-I-export-my-data","title":"How do I export my data?","publisher":"vendor","quote":"to download uploaded receipt images","supports":"exporting receipt images"},{"id":"s44","url":"https://support.freshbooks.com/hc/en-us/articles/21824633966477-What-is-FreshBooks-Payroll","title":"What is FreshBooks Payroll?","publisher":"vendor","quote":"FreshBooks will no longer make tax filings, payments, or generate year-end forms","supports":"what stops when Payroll is cancelled"},{"id":"s45","url":"https://support.freshbooks.com/hc/en-us/articles/13459529977613-How-do-I-contact-FreshBooks-support","title":"How do I contact FreshBooks support?","publisher":"vendor","quote":"Email ticket to an appropriate support specialist","supports":"contacting Support by email ticket"},{"id":"s46","url":"https://support.freshbooks.com/hc/en-us/articles/13459529977613-How-do-I-contact-FreshBooks-support","title":"How do I contact FreshBooks support?","publisher":"vendor","quote":"A region-specific phone number or an email ticket for a callback","supports":"phone support"},{"id":"s47","url":"https://support.freshbooks.com/hc/en-us/articles/360006873232-What-is-the-pricing","title":"What is the pricing?","publisher":"vendor","quote":"monthly basis, or upgrade to one of our yearly plans with a 10% discount instead","supports":"the yearly discount"},{"id":"s48","url":"https://support.freshbooks.com/hc/en-us/articles/115011746468-How-do-I-update-my-billing-information","title":"How do I update my billing information?","publisher":"vendor","quote":"Reactivate your account anytime to pick up where you left off with all your data intact","supports":"reactivating a cancelled account"},{"id":"s49","url":"https://support.freshbooks.com/hc/en-us/articles/360032628152-How-do-I-export-my-data","title":"How do I export my data?","publisher":"vendor","quote":"to download invoices as separate PDFs","supports":"invoices as PDFs"},{"id":"a1","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple cancel steps"},{"id":"a2","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm an Apple cancellation"},{"id":"g1","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"the Google Play cancel steps"},{"id":"g2","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"access after a Google Play cancellation"},{"id":"g3","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"Important: When you uninstall an app, your subscription won't cancel.","supports":"uninstalling doesn't cancel"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["No notice period is stated: the help center and Terms of Service don't describe auto-renewal terms or a notice period","When a cancellation through Support (Select plans, Payroll) takes effect and how it is confirmed are not described","The help center allows refunds of up to 3 months of fees within 90 days, while the Terms call fees non-refundable; both are quoted","FreshBooks' own help doesn't say when access ends after cancelling through Apple"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"ok","notes":["No changes: web cancel steps, Select/Payroll via Support, Apple and Google Play routes, refunds and inactive-account deletion match the help center, the Terms and the platform pages"]}},"stackcut":{"vendor_id":"freshbooks","name":"FreshBooks","recipes":[{"id":"replace-freshbooks","title":"Invoicing and accounting","best_year_one_net":466}]},"page":"https://stackcut.io/cancel/freshbooks","json":"https://stackcut.io/exits/freshbooks.json","evidence":{"packet_revision":"b0b96cf721c9ece0f1477a93d9701ce2e3cd66766ce571099066fcaee408eef2","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"freshbooks--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"freshbooks--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"freshbooks--apple-app-store--r3","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"freshbooks--google-play--r4","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"freshdesk","name":"Freshdesk (Freshworks)","category":"customer_support","website":"https://www.freshworks.com/freshdesk/","domains":["freshdesk.com","freshworks.com"],"summary":"No in-app cancel is documented. Freshworks' Terms auto-renew plans at the same users and plan unless written non-renewal notice goes to Freshworks' mailing address, copied to legal@freshworks.com, at least 30 days before the term ends. No mid-term reductions or refunds; Freddy AI session packs renew until reduced.","routes":[{"channel":"direct_web","label":"Online (card) subscriptions","applies_to":"Freshdesk plans paid online by saved card","who":"The account's admin or billing contact (not documented precisely)","method":"letter","start_url":null,"steps":[{"do":"At least 30 days before your subscription term ends, send Freshworks written notice that you won't renew: by courier or US mail to Freshworks Inc., 2950 S. Delaware Street, Suite 201, San Mateo, CA 94403, with a copy by email to legal@freshworks.com. billing@freshworks.com is the billing contact for questions","expect":null},{"do":"To pay less instead of leaving, open the My Subscriptions window from the switcher, select Edit next to the Plan and User section, lower the users or change the plan, and click Update Subscription","expect":null}],"confirm_by":null,"effective":"At the end of the current subscription term; without notice the plan renews for the same period, users and plan","notice":"Written notice of non-renewal at least 30 days before the subscription term expires, sent by courier or US mail to Freshworks' notice address (Freshworks Inc., 2950 S. Delaware Street, Suite 201, San Mateo, CA 94403) with a copy by email to legal@freshworks.com","refund":"None: payment obligations are non-cancelable and non-refundable, whatever your usage","fees":"The rest of the term is still owed; users and plans can't be reduced mid-term","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s31","s32","s33","s34"]},{"channel":"sales_contract","applies_to":"Offline-paying customers (invoice, bank transfer or PayPal) and plans bought through a signed order form","who":"The customer, through the account manager or Freshworks billing","method":"letter","start_url":null,"steps":[{"do":"At least 30 days before the term ends, send written notice of non-renewal by courier or US mail to Freshworks Inc., 2950 S. Delaware Street, Suite 201, San Mateo, CA 94403, with a copy by email to legal@freshworks.com; your account manager or billing@freshworks.com handles plan and license changes, which offline-paying accounts can't make online","expect":null}],"confirm_by":null,"effective":"At the end of the current subscription term","notice":"Written notice of non-renewal at least 30 days before the subscription term expires, sent by courier or US mail to Freshworks' notice address (Freshworks Inc., 2950 S. Delaware Street, Suite 201, San Mateo, CA 94403) with a copy by email to legal@freshworks.com","refund":"None: payment obligations are non-cancelable and non-refundable","fees":"The rest of the term is still owed; users and plans can't be reduced mid-term","source_ids":["s1","s2","s5","s6","s10","s11","s31","s32"]}],"pay_less":[{"type":"seat_reduction","what":"Lower the number of agent licenses in My Subscriptions (switcher, Edit next to Plan and User, Update Subscription). Delete the extra agents first; the lower cost starts in the next billing period","evidence":"documented","source_ids":["s7","s8","s12","s13"]},{"type":"downgrade","what":"Move to a lower plan (Under Plans, Change Plan, then Update Subscription). It takes effect when the current subscription period ends, and data for features the new plan lacks is lost","evidence":"documented","source_ids":["s9","s14","s15","s16"]}],"export":[{"data":"Contacts and companies","how":"Open the Contacts tab, click Export, choose the fields and click Export (companies work the same way); download the file from Admin, Account exports","format":"CSV","limits":"Can't export by contact tag","source_ids":["s17","s18"]},{"data":"Your customer data, after the account closes","how":"Email support@freshworks.com within the 14-day export window to have Freshworks export it (you must be current on payments). Freshworks recommends exporting everything before closing the account","format":null,"limits":"Available for 14 days after the account closes","source_ids":["s19","s20","s21","s22"]}],"after_cancel":{"access_until":"The end of the subscription term; access to the service, mobile apps and APIs ends when the agreement ends","data_kept":"Data can be exported for 14 days after the account closes; Freshworks may keep it up to 3 more months, then deletes it, and deleted data can't be recovered","you_lose":["Access to Freshdesk, its mobile apps and APIs","Any discounts or price protections, if you renew with fewer users or a lower plan","The Free Program: a paid account can't switch back to it"]},"agent_notes":{"sign_in_needed":null,"phone_or_chat_only":false,"retention_step":null,"tips":["Send the non-renewal notice at least 30 days before the term ends, in writing to Freshworks' notice address with a copy to legal@freshworks.com, or the plan renews at the same users and plan","Fees are non-cancelable and non-refundable, and you can't reduce users or downgrade mid-term","Freshworks may raise renewal prices (it notifies at least 30 days ahead), and discounts can lapse if you renew smaller","Once you have paid, you can't return to the Free Program","Offline-paying accounts (bank transfer, PayPal) can't change plans online; use the account manager, billing@freshworks.com or support@freshdesk.com","Export data before the account closes; afterwards you have 14 days to ask support@freshworks.com for an export","Freddy AI session packs you added renew every billing cycle until you explicitly reduce them, and unused sessions expire at the end of each cycle"]},"sources":[{"id":"s1","url":"https://www.freshworks.com/terms/","title":"Freshworks Terms of Service","publisher":"vendor","quote":"Unless a party gives written notice of non-renewal or downgrade at least thirty (30) days prior to expiration of the relevant Subscription Term","supports":"the 30-day non-renewal notice"},{"id":"s2","url":"https://www.freshworks.com/terms/","title":"Freshworks Terms of Service","publisher":"vendor","quote":"Service Plans will automatically renew at the same number of Users and at the same Service Plan (including any add-ons), for a period equal to the previous Subscription Term.","supports":"auto-renewal"},{"id":"s3","url":"https://support.freshdesk.com/support/solutions/articles/50000011778-understanding-freshdesk-pricing-plans","title":"Understanding Freshdesk Pricing Plans","publisher":"vendor","quote":"You may update your payment details anytime or contact us at billing@freshworks.com","supports":"the billing contact"},{"id":"s4","url":"https://www.freshworks.com/terms/","title":"Freshworks Terms of Service","publisher":"vendor","quote":"Upon termination or expiration of this Agreement or any SOF for any reason, Customer's access to the Services, Software, Mobile Apps, APIs, and/or other Freshworks Technology will terminate.","supports":"when access ends"},{"id":"s5","url":"https://www.freshworks.com/terms/","title":"Freshworks Terms of Service","publisher":"vendor","quote":"Payment obligations are non-cancelable, and non-refundable, except as expressly permitted in this Agreement, regardless of utilization by the Customer.","supports":"no refunds"},{"id":"s6","url":"https://www.freshworks.com/terms/","title":"Freshworks Terms of Service","publisher":"vendor","quote":"During the Subscription Term, the Customer shall not be permitted: (i) reduce their User or Asset Unit count, or (ii) downgrade their Service Plan.","supports":"no mid-term reductions"},{"id":"s7","url":"https://support.freshworks.com/support/solutions/articles/50000004745-how-can-i-move-to-a-lower-plan-","title":"How can I move to a lower plan?","publisher":"vendor","quote":"You can access this from the switcher.","supports":"where My Subscriptions is"},{"id":"s8","url":"https://support.freshworks.com/support/solutions/articles/50000004742-how-can-i-decrease-the-number-of-licenses-","title":"How can I decrease the number of licenses?","publisher":"vendor","quote":"Select Edit next to the Plan and User section","supports":"the Edit step"},{"id":"s9","url":"https://support.freshworks.com/support/solutions/articles/50000004745-how-can-i-move-to-a-lower-plan-","title":"How can I move to a lower plan?","publisher":"vendor","quote":"All changes to your billing can be made from the My Subscriptions window.","supports":"where billing changes are made"},{"id":"s10","url":"https://support.freshworks.com/support/solutions/articles/50000004750-faqs-on-offline-billing","title":"FAQs on Offline Billing","publisher":"vendor","quote":"The online module does not support these operations currently. Please reach out to your account manager or write to billing@freshworks.com for support on these.","supports":"offline customers contact billing"},{"id":"s11","url":"https://support.freshdesk.com/support/solutions/articles/50000011778-understanding-freshdesk-pricing-plans","title":"Understanding Freshdesk Pricing Plans","publisher":"vendor","quote":"For accounts with offline modes of payment (bank transfers and PayPal), contact support@freshdesk.com.","supports":"offline payment contact"},{"id":"s12","url":"https://support.freshworks.com/support/solutions/articles/50000004742-how-can-i-decrease-the-number-of-licenses-","title":"How can I decrease the number of licenses?","publisher":"vendor","quote":"When you reduce the number of licenses you have, your change will only be reflected in the next billing period, once the current subscription is complete.","supports":"when fewer licenses take effect"},{"id":"s13","url":"https://support.freshdesk.com/support/solutions/articles/50000011778-understanding-freshdesk-pricing-plans","title":"Understanding Freshdesk Pricing Plans","publisher":"vendor","quote":"When reducing the number of agents, ensure you delete the extra agents from your account first. The updated cost applies only after the extra agents are removed.","supports":"delete agents first"},{"id":"s14","url":"https://support.freshworks.com/support/solutions/articles/50000004745-how-can-i-move-to-a-lower-plan-","title":"How can I move to a lower plan?","publisher":"vendor","quote":"Under Plans, click Change Plan.","supports":"the Change Plan step"},{"id":"s15","url":"https://support.freshworks.com/support/solutions/articles/50000004745-how-can-i-move-to-a-lower-plan-","title":"How can I move to a lower plan?","publisher":"vendor","quote":"Your changes will only be effective from the new payment cycle, that is once your current subscription period ends.","supports":"when a downgrade takes effect"},{"id":"s16","url":"https://support.freshworks.com/support/solutions/articles/50000004745-how-can-i-move-to-a-lower-plan-","title":"How can I move to a lower plan?","publisher":"vendor","quote":"When you move to a lower plan, data associated with features in your current plan would be lost if the same features aren't available in your new plan.","supports":"data lost on downgrade"},{"id":"s17","url":"https://support.freshdesk.com/support/solutions/articles/196491-importing-and-exporting-customer-data","title":"Importing and Exporting customer data","publisher":"vendor","quote":"Go to the Contacts tab in your helpdesk. Click on Export.","supports":"how to export contacts"},{"id":"s18","url":"https://support.freshdesk.com/support/solutions/articles/196491-importing-and-exporting-customer-data","title":"Importing and Exporting customer data","publisher":"vendor","quote":"can be downloaded from Admin> Accounts exports","supports":"where the export file is"},{"id":"s19","url":"https://www.freshworks.com/terms/","title":"Freshworks Terms of Service","publisher":"vendor","quote":"Freshworks will make Customer Data available for export for fourteen (14) days from the effective date of the closure of Customer's Account","supports":"the 14-day export window"},{"id":"s20","url":"https://www.freshworks.com/terms/","title":"Freshworks Terms of Service","publisher":"vendor","quote":"Customer may contact Freshworks within the Data Export Period at support@freshworks.com to have Freshworks export Customer's Customer Data.","supports":"how to ask for an export"},{"id":"s21","url":"https://www.freshworks.com/terms/","title":"Freshworks Terms of Service","publisher":"vendor","quote":"Freshworks strongly recommends that Customer export all Customer Data before Customer closes Customer's Account.","supports":"export before closing"},{"id":"s22","url":"https://www.freshworks.com/terms/","title":"Freshworks Terms of Service","publisher":"vendor","quote":"Customer may download or delete its Customer Data at any time during the Subscription Term.","supports":"self-serve export during the term"},{"id":"s23","url":"https://www.freshworks.com/terms/","title":"Freshworks Terms of Service","publisher":"vendor","quote":"Freshworks reserves the right to retain Customer data for up to three (3) months before deleting all Customer Data in the normal course of operation","supports":"retention after the export window"},{"id":"s24","url":"https://www.freshworks.com/terms/","title":"Freshworks Terms of Service","publisher":"vendor","quote":"Customer Data cannot be recovered once it is deleted.","supports":"deletion is final"},{"id":"s25","url":"https://www.freshworks.com/terms/","title":"Freshworks Terms of Service","publisher":"vendor","quote":"Freshworks will notify Customer of any fee adjustments at least thirty (30) days before its renewal date","supports":"renewal price changes"},{"id":"s26","url":"https://www.freshworks.com/terms/","title":"Freshworks Terms of Service","publisher":"vendor","quote":"any discounts or price protections previously provided by Freshworks will not apply to renewal if Customer's overall number of Users, Service Plan (including any add-ons), or contract terms are reduced","supports":"discounts lapse on smaller renewals"},{"id":"s27","url":"https://support.freshdesk.com/support/solutions/articles/50000010099-explore-freshdesk-free-program-freshdesk-only-","title":"Explore Freshdesk Free Program (Freshdesk only)","publisher":"vendor","quote":"No, once you upgrade to a paid plan, you cannot switch back to the Free Program.","supports":"no return to the Free Program"},{"id":"s28","url":"https://support.freshdesk.com/support/solutions/articles/50000010099-explore-freshdesk-free-program-freshdesk-only-","title":"Explore Freshdesk Free Program (Freshdesk only)","publisher":"vendor","quote":"It is available for free for 6 months, making it an ideal choice for new businesses.","supports":"the Free Program lasts 6 months"},{"id":"s29","url":"https://support.freshdesk.com/support/solutions/articles/50000011778-understanding-freshdesk-pricing-plans","title":"Understanding Freshdesk Pricing Plans","publisher":"vendor","quote":"The change takes effect after your current billing cycle ends.","supports":"downgrade timing"},{"id":"s30","url":"https://support.freshworks.com/support/solutions/articles/50000004742-how-can-i-decrease-the-number-of-licenses-","title":"How can I decrease the number of licenses?","publisher":"vendor","quote":"Click Update Subscription","supports":"saving the change"},{"id":"s31","url":"https://www.freshworks.com/terms/","title":"Freshworks Terms of Service","publisher":"vendor","quote":"All notices provided hereunder shall be delivered in writing, either by: (i) internationally recognized overnight delivery service or US mail to the mailing address provided on the SOF","supports":"notices must be in writing, by courier, mail or email"},{"id":"s32","url":"https://www.freshworks.com/terms/","title":"Freshworks Terms of Service","publisher":"vendor","quote":"The address for notice to Freshworks is: Freshworks Inc., 2950 S. Delaware Street, Suite 201, San Mateo, CA 94403, with a copy to legal@freshworks.com by electronic mail.","supports":"where notice to Freshworks goes"},{"id":"s33","url":"https://support.freshworks.com/support/solutions/articles/50000002847-freddy-self-service-billing-faqs","title":"Freddy Self-service billing FAQs","publisher":"vendor","quote":"Once added, they will continue to get added for every subsequent billing cycle.","supports":"added Freddy session packs renew each cycle"},{"id":"s34","url":"https://support.freshworks.com/support/solutions/articles/50000002847-freddy-self-service-billing-faqs","title":"Freddy Self-service billing FAQs","publisher":"vendor","quote":"You need to explicitly reduce the additional session packs to avoid it from getting added in the subsequent billing cycles.","supports":"session packs must be reduced to stop"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Freshdesk's own cancel steps aren't confirmed: its help-center index and search couldn't be checked, and none of the pages read link to a cancel article","Who (which admin role) may cancel or change the subscription isn't documented in the pages read","Freshdesk's pricing page couldn't be checked, so prices and any annual discount aren't confirmed","A full account or ticket export wasn't found; only contacts and companies (CSV) and the post-closure export on request are covered","Whether Freshdesk can be billed through app stores or resellers isn't covered","Whether an email copy to legal@freshworks.com alone counts as notice, without the mailed copy, is not spelled out in the Terms"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["Notice method corrected from the Terms' Notices clause: written notice by courier or US mail to Freshworks' San Mateo notice address, with an email copy to legal@freshworks.com (billing@ is only the billing contact); both routes now use method 'letter'","Added the Freddy AI gotcha: added session packs renew every cycle until explicitly reduced","Summary rewritten around the notice address and the Freddy renewal","Still no Freshdesk or Freshworks cancel article: the billing articles and their related links were checked, so the packet stays partial"]}},"delete_account":{"url":"https://freshdesk.com","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"freshdesk","name":"Freshdesk","recipes":[{"id":"replace-freshdesk","title":"Help desk","best_year_one_net":226}]},"page":"https://stackcut.io/cancel/freshdesk","json":"https://stackcut.io/exits/freshdesk.json","evidence":{"packet_revision":"c7419d75fc53b4259777277d864a7c269e9e9139d43c9be5d5384c3b0182d04c","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"freshdesk--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"freshdesk--sales-contract--r2","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"frill","name":"Frill","category":"productivity","website":"https://frill.co","domains":["frill.co"],"summary":"Frill's billing lives in Settings, which only Admins can change, but its help centre and terms don't describe cancelling, refunds or notice. Export users, ideas, votes and comments to CSV first (Settings, Misc and Settings, Privacy, Export Data). The 14-day trial needs no credit card.","routes":[{"channel":"direct_web","applies_to":"Startup, Business, Growth and Enterprise plans, billed monthly or yearly","who":"A Frill Admin: Admins can change workspace settings and billing, Moderators can't access billing","method":"self_serve","start_url":null,"steps":[{"do":"Sign in to Frill as an Admin and open Settings, where billing is configured","expect":"settings for branding, integrations, billing and advanced options"},{"do":"In the billing settings, downgrade or cancel the plan; Frill's help centre doesn't name the button","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s1","s2","s17","s18"]}],"pay_less":[{"type":"downgrade","what":"Startup is the cheapest plan, at $25 a month","evidence":"documented","source_ids":["s3","s4"]},{"type":"annual_billing","what":"Plans can be billed yearly instead of monthly","evidence":"documented","source_ids":["s5"]}],"export":[{"data":"Users and followers: name and email, join and last-activity dates, ideas, votes and comments counts, custom attributes, segments and blocked status","how":"Go to Settings, then Misc, find Data Export, click Export Data, choose Users and Followers from the dropdown and click Generate Export; Frill emails you a download link when the export is ready","format":"CSV","limits":null,"source_ids":["s6","s7","s8","s9","s15"]},{"data":"Ideas, votes and comments","how":"Go to Settings, then Privacy, then Export Data, and choose Ideas, Votes or Comments","format":"CSV","limits":null,"source_ids":["s10"]},{"data":"Personal information Frill holds about you","how":"Ask Frill to transfer it, or to erase it, under its privacy policy","format":"CSV or another machine-readable format, where possible","limits":null,"source_ids":["s11","s12"]}],"after_cancel":{"access_until":null,"data_kept":"Frill's privacy policy says it doesn't keep personal information longer than necessary, without giving a period; you can ask it to erase your personal information at any time","you_lose":[]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Export users, ideas, votes and comments to CSV before cancelling; Frill emails a download link for the user export","The 14-day free trial needs no credit card","Privacy, Surveys and White Labeling are sold as add-ons; check for them in billing as well as the plan","Only a workspace Admin can reach billing; Moderators and other roles can't"]},"sources":[{"id":"s1","url":"https://frill.co/help/understanding-the-frill-dashboard-aogtn","title":"Understanding the Frill dashboard","publisher":"vendor","quote":"Settings – Configure branding, integrations, billing, and advanced options","supports":"billing is in Settings"},{"id":"s2","url":"https://frill.co/pricing","title":"Pricing","publisher":"vendor","quote":"Can I downgrade at anytime?","supports":"downgrading is covered in the pricing FAQ"},{"id":"s3","url":"https://frill.co/pricing","title":"Pricing","publisher":"vendor","quote":"Startup","supports":"the Startup plan"},{"id":"s4","url":"https://frill.co/pricing","title":"Pricing","publisher":"vendor","quote":"$25 per month","supports":"the Startup plan price"},{"id":"s5","url":"https://frill.co/pricing","title":"Pricing","publisher":"vendor","quote":"Billed Yearly","supports":"yearly billing"},{"id":"s6","url":"https://frill.co/help/exporting-user-data-xdo4h","title":"Exporting user data","publisher":"vendor","quote":"Settings > Misc","supports":"where the user export is"},{"id":"s7","url":"https://frill.co/help/exporting-user-data-xdo4h","title":"Exporting user data","publisher":"vendor","quote":"Users and Followers","supports":"the export option"},{"id":"s8","url":"https://frill.co/help/exporting-user-data-xdo4h","title":"Exporting user data","publisher":"vendor","quote":"Generate Export","supports":"the export button"},{"id":"s9","url":"https://frill.co/help/exporting-user-data-xdo4h","title":"Exporting user data","publisher":"vendor","quote":"User name and email","supports":"what the user export contains"},{"id":"s10","url":"https://frill.co/help/exporting-user-data-xdo4h","title":"Exporting user data","publisher":"vendor","quote":"Settings > Privacy > Export Data > Ideas","supports":"exporting ideas, votes and comments"},{"id":"s11","url":"https://frill.co/legal/privacy-policy","title":"Privacy Policy","publisher":"vendor","quote":"where possible, we will provide this information in CSV format or other easily readable machine formats","supports":"personal data portability"},{"id":"s12","url":"https://frill.co/legal/privacy-policy","title":"Privacy Policy","publisher":"vendor","quote":"You may request that we erase the personal information we hold about you at any time.","supports":"erasure requests"},{"id":"s13","url":"https://frill.co/legal/privacy-policy","title":"Privacy Policy","publisher":"vendor","quote":"We don't keep personal information for longer than is necessary.","supports":"data retention"},{"id":"s14","url":"https://frill.co/pricing","title":"Pricing","publisher":"vendor","quote":"14-day free trial. No credit card required.","supports":"the trial needs no card"},{"id":"s15","url":"https://frill.co/help/exporting-user-data-xdo4h","title":"Exporting user data","publisher":"vendor","quote":"Frill will email you a download link when the export is ready","supports":"exports arrive by email as a download link"},{"id":"s16","url":"https://frill.co/pricing","title":"Pricing","publisher":"vendor","quote":"White Labeling","supports":"White Labeling add-on"},{"id":"s17","url":"https://frill.co/help/team-member-roles-and-permissions-z03qm","title":"Team member roles and permissions","publisher":"vendor","quote":"Change workspace settings and billing","supports":"Admins manage billing"},{"id":"s18","url":"https://frill.co/help/team-member-roles-and-permissions-z03qm","title":"Team member roles and permissions","publisher":"vendor","quote":"Cannot do: Access billing or company settings","supports":"Moderators can't open billing"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Frill's help centre and Terms of Service don't describe how to cancel a subscription, the button to use, when access ends, or any notice period","Frill's refund policy isn't published in its help centre, pricing page or Terms of Service","Whether you can downgrade at any time, and when a downgrade takes effect, isn't confirmed on Frill's pricing page or help centre","How long Frill keeps a workspace's ideas and users after cancelling, and how to delete a workspace, aren't documented","What you lose when a Frill plan ends (boards, widgets, announcements) isn't described"],"review":{"by":"stackcut-review","on":"2026-10-06","result":"fixed","notes":["Re-checked Frill's pricing page, help centre, Terms of Service and privacy policy: none describes cancelling, refunds, notice or when access ends, so the packet stays partial","Who can cancel: Frill's roles article says only Admins can change billing (Moderators can't), so the route now names the Admin","User export: added the Export Data click and that Frill emails the download link; the quote now carries the article's exact sentence"]}},"page":"https://stackcut.io/cancel/frill","json":"https://stackcut.io/exits/frill.json","evidence":{"packet_revision":"8ddb1d717eed54fbedb6850d8f6a19c13d73c3b4a4698d340e68068997c2ed09","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"frill--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"front","name":"Front","category":"customer_support","website":"https://front.com","domains":["front.com","frontapp.com"],"summary":"A company admin cancels in company settings: Billing, Upcoming plan at renewal, Cancel plan, confirm, pick reasons. Payments already made aren't refunded. Gotcha: Front's SaaS Agreement asks for termination at least 30 days before the term ends and renews terms for 12 months. Data is deleted 30 days after termination.","routes":[{"channel":"direct_web","applies_to":"Front plans billed monthly or annually and managed in the app's billing settings","who":"A company admin","method":"self_serve","start_url":"https://app.frontapp.com/signin","steps":[{"do":"Sign in, click the gear icon and go to your company settings. Select Billing in the sidebar, then Upcoming plan at renewal","expect":"Cancel plan"},{"do":"Click Cancel plan","expect":"a confirmation page with a summary of your account"},{"do":"Review the items, tick the box to acknowledge, and click Confirm","expect":"reasons for cancelling"},{"do":"Select all reasons for cancelling, then click Cancel Plan","expect":null}],"confirm_by":"The Upcoming plan at renewal tab offers Re-enable subscription, showing the plan won't renew","effective":"At renewal. After the subscription terminates you keep limited access for 30 days: you can log in, search conversation history and see analytics, but not send messages","notice":"Front's SaaS Services Agreement says termination must be requested at least 30 days before the end of the current subscription term","refund":"None: monthly or annual payments already made are nonrefundable and no account credit is given; you owe the full upfront fees for the chosen period even if you end early","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12"]},{"channel":"sales_contract","applies_to":"Subscriptions under Front's SaaS Services Agreement, including annual contracts","who":"The customer (a company admin)","method":"email","start_url":"https://front.com/legal/saas-services-agreement","steps":[{"do":"At least 30 days before the current subscription term ends, email Front a termination request at the address in section 7.2 of the SaaS Services Agreement. The Agreement's postal address for legal notices is FrontApp, Inc., Attn: Legal Department, One Montgomery Street, Floor 13, San Francisco, CA 94104","expect":null}],"confirm_by":null,"effective":"The end of the current subscription term; without a timely request the term renews for another 12 months","notice":"At least 30 days before the end of the current subscription term","refund":"None: fees already paid aren't refunded, and there are no credits for unused seats or unused time","fees":"You remain accountable for the entire upfront fees for the subscription period, even on early termination","source_ids":["s11","s13","s14","s15","s8","s9","s34","s35"]}],"pay_less":[{"type":"annual_billing","what":"Annual billing saves 24% compared with monthly, per Front's pricing page","evidence":"documented","source_ids":["s16"]},{"type":"seat_reduction","what":"Fewer seats apply only from the next term: seats can't be reduced mid-term, and Front needs 30 days' written notice before the current term ends. No credits for seats you don't use","evidence":"documented","source_ids":["s17","s18","s15"]},{"type":"downgrade","what":"A lower plan also applies only from the next term, with the same 30 days' written notice; downgrading may cost data, features or capacity","evidence":"documented","source_ids":["s17","s18","s19"]}],"export":[{"data":"Shared-inbox conversations, messages, discussions, comments and attachments","how":"A company admin asks Front's Support team for an export (it can't be done in the app). When asking for account deletion, put \"Please send me a data export before deleting\" in bold at the top of the email","format":"CSV files in folders by inbox, about 700 MB each; message files in EML on request","limits":"Excludes individual inboxes, contact data, message templates and tags. Front acknowledges within 72 hours. Available for 30 days after termination, and never after deletion","source_ids":["s20","s21","s22","s23","s24","s25","s26","s27"]}],"after_cancel":{"access_until":"The renewal date, then 30 days of limited access (log in, search conversation history, analytics)","data_kept":"30 days after termination, Front starts permanently deleting customer data; once started it can't be reversed. A company admin can ask support for earlier deletion, and free trial data may be deleted when the trial ends","you_lose":["Sending messages or comments once the subscription terminates","Creating channels, inboxes or teammates, the knowledge base and the API","All customer data when deletion starts 30 days after termination"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"Front shows a summary of your account to acknowledge and asks you to select reasons for cancelling before Cancel Plan","tips":["Only company admins can cancel","Front's SaaS Services Agreement asks for termination at least 30 days before the term ends and renews terms for 12-month periods, so cancel well before renewal","Request the data export before cancelling or asking for deletion; data can't be exported after it is deleted","Until renewal, the cancellation can be undone with Re-enable subscription under Upcoming plan at renewal","Uninstalling the Mac or Windows app is a separate, optional step after cancelling"]},"sources":[{"id":"s1","url":"https://help.front.com/en/articles/2190","title":"How to cancel your subscription","publisher":"vendor","quote":"You can cancel your Front subscription at any time in your billing settings.","supports":"where cancelling happens"},{"id":"s2","url":"https://help.front.com/en/articles/2190","title":"How to cancel your subscription","publisher":"vendor","quote":"Click the gear icon and navigate to your company settings. Select Billing in the sidebar, then select Upcoming plan at renewal.","supports":"where the flow starts"},{"id":"s3","url":"https://help.front.com/en/articles/2190","title":"How to cancel your subscription","publisher":"vendor","quote":"Click Cancel plan.","supports":"the Cancel plan step"},{"id":"s4","url":"https://help.front.com/en/articles/2190","title":"How to cancel your subscription","publisher":"vendor","quote":"You will see a confirmation page with a summary of your account that you will be canceling. Review the items, check the box to acknowledge, and click Confirm.","supports":"the confirmation page"},{"id":"s5","url":"https://help.front.com/en/articles/2190","title":"How to cancel your subscription","publisher":"vendor","quote":"Please select all reasons for cancelling, then click Cancel Plan.","supports":"the reasons step"},{"id":"s6","url":"https://help.front.com/en/articles/2190","title":"How to cancel your subscription","publisher":"vendor","quote":"If you would like to proceed with your subscription at renewal, select Re-enable subscription within the Upcoming plan at renewal tab.","supports":"cancellation takes effect at renewal and can be undone"},{"id":"s7","url":"https://help.front.com/t/8029qq/how-to-permanently-delete-your-teams-front-account-data","title":"How to permanently delete your team's Front account data","publisher":"vendor","quote":"You must have company admin permissions to cancel your Front subscription.","supports":"who can cancel"},{"id":"s8","url":"https://help.front.com/en/articles/2190","title":"How to cancel your subscription","publisher":"vendor","quote":"However, any monthly or annual payments you've already made are nonrefundable, and you will not be issued a credit to your account for future use, per our SaaS Services Agreement.","supports":"no refunds or credits"},{"id":"s9","url":"https://help.front.com/en/articles/2190","title":"How to cancel your subscription","publisher":"vendor","quote":"You are accountable for the entire upfront fees associated with your chosen subscription period, even upon early termination.","supports":"fees for the whole period stay due"},{"id":"s10","url":"https://help.front.com/en/articles/2190","title":"How to cancel your subscription","publisher":"vendor","quote":"During the 30-day data retention window after the termination date of your subscription:","supports":"the 30-day limited-access window"},{"id":"s11","url":"https://front.com/legal/saas-services-agreement","title":"SaaS Services Agreement","publisher":"vendor","quote":"Either Party may request termination at least thirty (30) days prior to the end of the then-current Subscription Term","supports":"the 30-day termination notice"},{"id":"s12","url":"https://help.front.com/en/articles/2190","title":"How to cancel your subscription","publisher":"vendor","quote":"Search through your conversation history","supports":"what you can still do in the 30-day window"},{"id":"s13","url":"https://front.com/legal/saas-services-agreement","title":"SaaS Services Agreement","publisher":"vendor","quote":"Front shall provide the Services to Customer for the initial Subscription Term, which shall then be automatically renewed and extended for successive twelve (12) month periods.","supports":"auto-renewal for 12-month periods"},{"id":"s14","url":"https://front.com/legal/saas-services-agreement","title":"SaaS Services Agreement","publisher":"vendor","quote":"Upon any termination, Front may immediately deactivate the Customer Account and any associated End User Account(s).","supports":"deactivation on termination"},{"id":"s15","url":"https://front.com/legal/saas-services-agreement","title":"SaaS Services Agreement","publisher":"vendor","quote":"No credits or refunds will be issued for usage that is less than the purchased number of subscriptions or for unused time on Subscription Plans.","supports":"no credits for unused seats or time"},{"id":"s16","url":"https://front.com/pricing","title":"Pricing","publisher":"vendor","quote":"Save 24%","supports":"the annual billing saving"},{"id":"s17","url":"https://front.com/legal/saas-services-agreement","title":"SaaS Services Agreement","publisher":"vendor","quote":"Customer may not downgrade its Subscription Plan or reduce the number of End User subscriptions during any Subscription Term.","supports":"no mid-term downgrades or seat reductions"},{"id":"s18","url":"https://front.com/legal/saas-services-agreement","title":"SaaS Services Agreement","publisher":"vendor","quote":"Customer must provide Front with thirty (30) days written notice prior to the end of Customer's then-current Subscription Term.","supports":"notice for next-term downgrades"},{"id":"s19","url":"https://front.com/legal/saas-services-agreement","title":"SaaS Services Agreement","publisher":"vendor","quote":"Downgrading a Subscription Plan may cause loss of data, features, or capacity of the Services as available to Customer under its Customer Account","supports":"what a downgrade can cost"},{"id":"s20","url":"https://help.front.com/en/articles/2225","title":"How to export your team's Front account data","publisher":"vendor","quote":"Contact Front's Support team in order to export your team's Front account data.","supports":"how to get an export"},{"id":"s21","url":"https://help.front.com/en/articles/2225","title":"How to export your team's Front account data","publisher":"vendor","quote":"You must have company admin permissions for the account for which you're requesting an export.","supports":"who can request an export"},{"id":"s22","url":"https://help.front.com/en/articles/2225","title":"How to export your team's Front account data","publisher":"vendor","quote":"The account data export will be structured in a set of folders by inbox in CSV files. If you need message files in EML format, please let us know.","supports":"export format"},{"id":"s23","url":"https://help.front.com/en/articles/2225","title":"How to export your team's Front account data","publisher":"vendor","quote":"We will not include attachments, comments, conversations, or discussions from individual inboxes or contact data. We will not export message templates and tags.","supports":"what the export leaves out"},{"id":"s24","url":"https://help.front.com/en/articles/2225","title":"How to export your team's Front account data","publisher":"vendor","quote":"We will acknowledge your data export request within 72 hours","supports":"export timing"},{"id":"s25","url":"https://front.com/legal/saas-services-agreement","title":"SaaS Services Agreement","publisher":"vendor","quote":"Front will make all Customer Data available to Customer for electronic retrieval for thirty (30) days upon termination.","supports":"the 30-day retrieval window"},{"id":"s26","url":"https://help.front.com/t/8029qq/how-to-permanently-delete-your-teams-front-account-data","title":"How to permanently delete your team's Front account data","publisher":"vendor","quote":"please add a line at the top of your email in bold saying \"Please send me a data export before deleting\".","supports":"asking for an export before deletion"},{"id":"s27","url":"https://help.front.com/t/8029qq/how-to-permanently-delete-your-teams-front-account-data","title":"How to permanently delete your team's Front account data","publisher":"vendor","quote":"We will not be able to export your Customer Data after we have deleted your account if you make this request later.","supports":"no export after deletion"},{"id":"s28","url":"https://help.front.com/en/articles/2190","title":"How to cancel your subscription","publisher":"vendor","quote":"Front's policy is to permanently delete customer data thirty (30) days from the termination date of the subscription.","supports":"data deletion after 30 days"},{"id":"s29","url":"https://help.front.com/t/8029qq/how-to-permanently-delete-your-teams-front-account-data","title":"How to permanently delete your team's Front account data","publisher":"vendor","quote":"Deletion cannot be reversed once these automated deletion processes commence.","supports":"deletion is irreversible"},{"id":"s30","url":"https://help.front.com/t/8029qq/how-to-permanently-delete-your-teams-front-account-data","title":"How to permanently delete your team's Front account data","publisher":"vendor","quote":"Front reserves the right to delete Customer Data in free trial accounts once your free trial ends.","supports":"trial data may go when the trial ends"},{"id":"s31","url":"https://help.front.com/en/articles/2190","title":"How to cancel your subscription","publisher":"vendor","quote":"Send messages or comments","supports":"what you can't do in the 30-day window"},{"id":"s32","url":"https://help.front.com/en/articles/2190","title":"How to cancel your subscription","publisher":"vendor","quote":"Now that you've canceled your subscription, you might want to uninstall the app.","supports":"uninstalling is a separate step"},{"id":"s33","url":"https://front.com/pricing","title":"Pricing","publisher":"vendor","quote":"Our free 14-day trial offers all the features available in our Professional plan.","supports":"the free trial"},{"id":"s34","url":"https://front.com/legal/saas-services-agreement","title":"SaaS Services Agreement","publisher":"vendor","quote":"Customer may submit such request for termination by notifying Front at","supports":"termination requests go to the email in section 7.2"},{"id":"s35","url":"https://front.com/legal/saas-services-agreement","title":"SaaS Services Agreement","publisher":"vendor","quote":"Attn: Legal Department One Montgomery Street, Floor 13 San Francisco, CA 94104","supports":"Front's postal address for legal notices"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["The SaaS Services Agreement's termination email address is obfuscated on the page, so it isn't quoted or named here","The help center says you can cancel at any time and the plan ends at renewal, while the Agreement asks for 30 days' notice and says terms renew for 12-month periods; how that applies to monthly plans isn't spelled out","Whether seats can be removed self-serve in Billing, and when the bill drops, isn't documented in the pages read","No free plan, nonprofit or startup program was found on the pages read","Front's help doesn't mention App Store, Google Play or marketplace billing, so no such routes are given"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Contract route: added the Agreement's postal address for legal notices (section 13.4) next to the section 7.2 termination email, which the page obfuscates","Read help.front.com/en/articles/2092: it's the analytics events export, not billing, so its unverified line is removed","Re-read the cancel and export articles and the SaaS Services Agreement: the rest matched"]}},"stackcut":{"vendor_id":"front","name":"Front","recipes":[{"id":"support-inbox","title":"Small-team support inbox","best_year_one_net":3060}]},"page":"https://stackcut.io/cancel/front","json":"https://stackcut.io/exits/front.json","evidence":{"packet_revision":"821cea37914c79e44c9d82a67cff290f46488126910245321c6f464df34cdefd","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"front--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"front--sales-contract--r2","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"fubo","name":"Fubo","category":"streaming_video","website":"https://www.fubo.tv","domains":["fubo.tv"],"summary":"Cancel on fubo.tv: settings icon, My Account, Subscription, Cancel, then click CANCEL SUBSCRIPTION past the discount offer. Paid service lasts to the end of the billing period; web free trials end immediately; no refunds. Roku-billed plans cancel at my.roku.com or on the Roku device. Fubo has no pause.","routes":[{"channel":"direct_web","applies_to":"Subscriptions started on the Fubo website (paid or free trial)","who":"The account holder, signed in at fubo.tv in a web browser","method":"self_serve","start_url":"https://fubo.tv/subscription","steps":[{"do":"Sign in at fubo.tv with your Fubo email and password, and pick any profile","expect":"Who's Watching?"},{"do":"Click the settings icon, then My Account","expect":"Subscription"},{"do":"Select Subscription, scroll to the bottom and select Cancel","expect":"REDEEM OFFER"},{"do":"Skip the discount offer and click CANCEL SUBSCRIPTION","expect":"a confirmation page"},{"do":"Click OK to close the confirmation page","expect":null}],"confirm_by":"A confirmation page after cancelling; later, the Subscription page shows the date and time your subscription will terminate","effective":"A paid subscription keeps service until the end of the current billing period; a free trial ends immediately and no new trial is given","notice":"Cancel before your billing date: if you cancel after you've been billed, Fubo charges for that full billing period","refund":"No refunds for prepaid or partial months of service","fees":"Most plans have none, but an early cancellation fee may apply if you signed up for a promotional offer with a commitment period and cancel before it ends","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s17","s21"]},{"channel":"roku","applies_to":"Subscriptions started on the Roku website or a Roku device and billed by Roku (fubo.tv/subscription shows Roku Subscription)","who":"The Roku account holder","method":"platform_settings","start_url":"https://my.roku.com/subscriptions","steps":[{"do":"Go to my.roku.com/subscriptions and sign in","expect":null},{"do":"Click Unsubscribe next to your Fubo plan","expect":"Yes, Unsubscribe"},{"do":"Confirm with Yes, Unsubscribe","expect":"RENEW"},{"do":"Or on the Roku device: highlight the Fubo app, press the Star button, select Manage subscription, then Cancel subscription and confirm","expect":"a message confirming the cancellation"}],"confirm_by":"Roku shows a message confirming the cancellation with the date access ends, and offers RENEW until then","effective":"Access continues until the current service period ends; a Roku free trial ends at the end of the trial","notice":null,"refund":"No refunds for prepaid or partial months of service","fees":null,"source_ids":["s9","s10","s11","s12","s13","s14","s15","s16","s7"]}],"pay_less":[{"type":"retention_offer","what":"The web cancel flow may offer a discount to keep your subscription (REDEEM OFFER)","evidence":"documented","source_ids":["s2"]},{"type":"downgrade","what":"Change to a lower-priced base plan, or remove add-ons, under My Account on the web; a downgrade takes effect immediately with a prorated credit on your next bill","evidence":"documented","source_ids":["s19"]}],"export":[],"after_cancel":{"access_until":"The end of the current billing period (a website free trial ends immediately)","data_kept":null,"you_lose":["Fubo service when the billing period ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The website flow may show a discount offer first; the subscription is not cancelled until you click CANCEL SUBSCRIPTION","tips":["Fubo has no pause; cancel and reactivate later instead","Check fubo.tv/subscription: if it says Roku Subscription, cancel with Roku","Signing in to check the status does not reactivate a cancelled subscription","A second Fubo account under another email can keep charging; check for one"]},"sources":[{"id":"s1","url":"https://support.fubo.tv/hc/en-us/articles/360021527991-How-do-I-Cancel-My-Fubo-Subscription","title":"How do I Cancel My Fubo Subscription?","publisher":"vendor","quote":"Click the settings icon, then select My Account from the drop-down menu From the My Account screen, select Subscription Scroll to the bottom of the screen and select Cancel","supports":"the web cancel steps"},{"id":"s2","url":"https://support.fubo.tv/hc/en-us/articles/360021527991-How-do-I-Cancel-My-Fubo-Subscription","title":"How do I Cancel My Fubo Subscription?","publisher":"vendor","quote":"You may be offered the option to keep your subscription and receive a discount If you see this screen, your subscription isn't canceled yet","supports":"the retention offer step"},{"id":"s3","url":"https://support.fubo.tv/hc/en-us/articles/360021527991-How-do-I-Cancel-My-Fubo-Subscription","title":"How do I Cancel My Fubo Subscription?","publisher":"vendor","quote":"Or you can complete your cancellation request by clicking CANCEL SUBSCRIPTION","supports":"the final step"},{"id":"s4","url":"https://support.fubo.tv/hc/en-us/articles/360021527991-How-do-I-Cancel-My-Fubo-Subscription","title":"How do I Cancel My Fubo Subscription?","publisher":"vendor","quote":"If you choose to complete your cancellation, a confirmation page will display, indicating you have successfully canceled your subscription","supports":"how to confirm"},{"id":"s5","url":"https://support.fubo.tv/hc/en-us/articles/360021527991-How-do-I-Cancel-My-Fubo-Subscription","title":"How do I Cancel My Fubo Subscription?","publisher":"vendor","quote":"If you cancel your paid Fubo subscription, you will continue to have service until the end of your current billing period","supports":"when paid access ends"},{"id":"s6","url":"https://support.fubo.tv/hc/en-us/articles/360021527991-How-do-I-Cancel-My-Fubo-Subscription","title":"How do I Cancel My Fubo Subscription?","publisher":"vendor","quote":"If you cancel your free trial Fubo subscription, your trial will expire immediately, and another free trial period will not be given","supports":"free trials end immediately"},{"id":"s7","url":"https://support.fubo.tv/hc/en-us/articles/360004457571-What-Is-Fubo-s-Cancellation-Policy","title":"What Is Fubo's Cancellation Policy?","publisher":"vendor","quote":"Note that we do not provide refunds for prepaid or partial months of service.","supports":"the refund policy"},{"id":"s8","url":"https://support.fubo.tv/hc/en-us/articles/360004457571-What-Is-Fubo-s-Cancellation-Policy","title":"What Is Fubo's Cancellation Policy?","publisher":"vendor","quote":"if you signed up for a promotional offer with a commitment period, an early cancellation fee may apply if you cancel before that period ends.","supports":"the early cancellation fee"},{"id":"s9","url":"https://support.fubo.tv/hc/en-us/articles/360021527991-How-do-I-Cancel-My-Fubo-Subscription","title":"How do I Cancel My Fubo Subscription?","publisher":"vendor","quote":"If you subscribed through Roku, your Fubo subscription automatically renews each month and is managed through your Roku subscription.","supports":"Roku billing is managed by Roku"},{"id":"s10","url":"https://support.fubo.tv/hc/en-us/articles/360021527991-How-do-I-Cancel-My-Fubo-Subscription","title":"How do I Cancel My Fubo Subscription?","publisher":"vendor","quote":"Click Unsubscribe next to your Fubo plan to cancel your subscription Confirm your cancellation by selecting Yes, Unsubscribe","supports":"the Roku web steps"},{"id":"s11","url":"https://support.fubo.tv/hc/en-us/articles/360021527991-How-do-I-Cancel-My-Fubo-Subscription","title":"How do I Cancel My Fubo Subscription?","publisher":"vendor","quote":"You'll see the option to RENEW until the current service period expires.","supports":"Roku access runs to the end of the period"},{"id":"s12","url":"https://support.fubo.tv/hc/en-us/articles/360021527991-How-do-I-Cancel-My-Fubo-Subscription","title":"How do I Cancel My Fubo Subscription?","publisher":"vendor","quote":"A new message will appear confirming the cancellation, along with a reminder of the date when you will no longer have access to Fubo","supports":"Roku device confirmation"},{"id":"s13","url":"https://support.roku.com/article/manage-or-cancel-subscriptions","title":"Manage or cancel subscriptions on Roku","publisher":"platform","quote":"Go to my.roku.com/subscriptions. Under Active subscriptions, select the subscription you want to cancel. Select Manage subscription and then select Turn off auto-renew to cancel your subscription.","supports":"the Roku steps"},{"id":"s14","url":"https://support.roku.com/article/manage-or-cancel-subscriptions","title":"Manage or cancel subscriptions on Roku","publisher":"platform","quote":"When you cancel your subscription, you'll still have access until your current billing cycle ends.","supports":"when Roku access ends"},{"id":"s15","url":"https://support.fubo.tv/hc/en-us/articles/360004457571-What-Is-Fubo-s-Cancellation-Policy","title":"What Is Fubo's Cancellation Policy?","publisher":"vendor","quote":"If you signed up through your Roku account and cancel during a free trial, your subscription will terminate at the end of your free trial.","supports":"Roku free trials"},{"id":"s16","url":"https://support.fubo.tv/hc/en-us/articles/360021527991-How-do-I-Cancel-My-Fubo-Subscription","title":"How do I Cancel My Fubo Subscription?","publisher":"vendor","quote":"If your subscription was created through Roku, under your subscription details, it will say Roku Subscription","supports":"how to tell Roku billing"},{"id":"s17","url":"https://support.fubo.tv/hc/en-us/articles/360021527991-How-do-I-Cancel-My-Fubo-Subscription","title":"How do I Cancel My Fubo Subscription?","publisher":"vendor","quote":"the subscription Information page will show the date and time your subscription will terminate","supports":"checking the cancellation later"},{"id":"s18","url":"https://support.fubo.tv/hc/en-us/articles/360042530471-Can-I-pause-my-Fubo-subscription","title":"Can I pause my Fubo subscription?","publisher":"vendor","quote":"Fubo does not offer the ability to pause or suspend subscriptions","supports":"no pause"},{"id":"s19","url":"https://support.fubo.tv/hc/en-us/articles/360021276872-How-do-I-make-changes-to-my-Fubo-subscription","title":"How do I make changes to my Fubo subscription?","publisher":"vendor","quote":"Downgrade to a lower-price plan Immediately A prorated credit for the difference, applied to your next bill.","supports":"downgrade timing and credit"},{"id":"s20","url":"https://support.fubo.tv/hc/en-us/articles/31641239310093-Why-am-I-still-being-charged-after-canceling-my-Fubo-account","title":"Why am I still being charged after canceling my Fubo account?","publisher":"vendor","quote":"You may have more than one Fubo account: Check if you used a different email address to register another account","supports":"the multiple-accounts tip"},{"id":"s21","url":"https://support.fubo.tv/hc/en-us/articles/31641239310093-Why-am-I-still-being-charged-after-canceling-my-Fubo-account","title":"Why am I still being charged after canceling my Fubo account?","publisher":"vendor","quote":"Fubo will charge for the full billing period if your cancellation was completed after you were billed for service","supports":"cancel before the billing date"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Fubo documents only website and Roku billing; no Apple, Google or Amazon route is documented","How long Fubo keeps account data or DVR recordings after cancelling is not stated","No data export is documented"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["All web and Roku steps, effective dates, refund and fee rules re-confirmed on Fubo's help articles","Added the notice that cancelling after you've been billed still costs that full period (s21)"]}},"page":"https://stackcut.io/cancel/fubo","json":"https://stackcut.io/exits/fubo.json","evidence":{"packet_revision":"f9bb0fd0c9dbd4cebb69e83c8b567853fcec964c6094d80757a49ea111fc1220","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"fubo--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"fubo--roku--r2","channel":"roku","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"fullstory","name":"Fullstory","category":"marketing_sales","website":"https://www.fullstory.com","domains":["fullstory.com"],"summary":"Paid plans run on annual Order Forms that renew for a year unless you send written notice of non-renewal at least 60 days before the term ends; fees are non-refundable. There's no self-serve cancel button. Also turn off Session Overages, which bill a card separately. Data is deleted six months after cancelling.","routes":[{"channel":"sales_contract","label":"Paid plans on an Order Form","applies_to":"Business, Advanced and Enterprise plans, which are priced through Fullstory's sales team and bought on an Order Form","who":"The customer that signed the Order Form","method":"contact_sales","start_url":null,"steps":[{"do":"Find the end date of your current term: Order Forms renew automatically for one-year periods","expect":null},{"do":"At least 60 days before the term ends, send Fullstory written notice of non-renewal to the address on the signature page of your agreement, or to another address Fullstory gave you in writing. Notice sent by email counts as delivered one business day after it is sent","expect":null},{"do":"To ask for different quotas instead, go to Settings > Account Management > Subscription, select Adjust Plan and use the drop-down menu to send a message to Fullstory's team","expect":null},{"do":"Export the data you want to keep before the term ends","expect":null}],"confirm_by":null,"effective":"The subscription ends at the end of the current term. Session replay data stays accessible for up to 30 days after the term","notice":"Written notice of non-renewal at least 60 days before the end of the current term; otherwise the Order Form renews for another year","refund":"None unless your Order Form says otherwise: all fees are non-cancelable and non-refundable","fees":"Fees are paid annually in advance, and the fees for the current term stay due. Under the standard Terms, a renewal term costs 7% more than the term before it when the features stay the same","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s36","s37"]},{"channel":"direct_web","label":"Stop Session Overage charges","applies_to":"Accounts that opted in to Session Overages, which are charged to a credit card through Stripe (not on an invoice), separately from the contract","who":"A user with the Admin, Architect or Standard role","method":"self_serve","start_url":null,"steps":[{"do":"Go to Settings > Account Management: Sessions","expect":null},{"do":"Turn Overages off, or lower the maximum number of overage blocks","expect":null}],"confirm_by":null,"effective":"You can opt out at any time; overage blocks already used in the current cycle are still charged to the card on file","notice":null,"refund":null,"fees":"Overage blocks already consumed during the cycle","source_ids":["s12","s13","s14","s15","s16","s39","s40"]},{"channel":"direct_web","label":"Cancel an Umbrella sub-account","applies_to":"Sub-accounts under a Fullstory Umbrella (multi-account) subscription","who":"An Umbrella Manager","method":"self_serve","start_url":null,"steps":[{"do":"Go to Settings > Umbrella > Details","expect":null},{"do":"Click the sub-account, then click Cancel Account to confirm","expect":null},{"do":"To delete the sub-account permanently, contact Fullstory Support","expect":null}],"confirm_by":null,"effective":"Data capture stops for the removed account, though you can still log in to it","notice":null,"refund":null,"fees":null,"source_ids":["s17","s18","s19","s20","s21"]}],"pay_less":[{"type":"free_plan","what":"FullstoryFree: 30,000 monthly sessions, up to 10 users and 12 months of analytics retention, at no cost","evidence":"documented","source_ids":["s22","s23","s24"]},{"type":"downgrade","what":"Ask for incremental adjustments to your session or activation quotas: Settings > Account Management > Subscription, Adjust Plan, then send the request to Fullstory's team. It's a request, not an instant change","evidence":"documented","source_ids":["s7","s8","s25"]}],"export":[{"data":"Users and events in a segment","how":"Select the segment and click Create Export above the session playlist; download it when the export's status changes from In Progress to Completed","format":"CSV, JSON or NDJSON, as a gzipped file","limits":"Enterprise and Advanced plans only, and setting up an export needs an admin or architect role. You're responsible for exporting anything you want to keep before the agreement ends","source_ids":["s26","s27","s28","s38","s11"]}],"after_cancel":{"access_until":"The end of the subscription term; session replay data stays viewable for up to 30 days after it","data_kept":"Fullstory deletes data six months after the cancellation date, and reactivating within that time restores access. To have it deleted sooner, email support@fullstory.com","you_lose":["Data capture and the paid plan once the term ends","Session replay access 30 days after the term","All captured data six months after cancelling"]},"agent_notes":{"sign_in_needed":false,"phone_or_chat_only":false,"retention_step":null,"tips":["Order Forms renew for a year unless written notice of non-renewal arrives at least 60 days before the term ends: note the deadline","Under the standard Terms a renewal term is priced 7% above the previous term, so missing the 60-day notice costs more than a repeat of last year","Fullstory's help center documents no cancel button for paid plans: the in-app Adjust Plan flow only sends a message to Fullstory's team","Session Overages bill a card on file separately from the contract: turn them off in Settings > Account Management: Sessions","If you change a legacy-priced plan, you can't switch back to it","Free accounts may lose access to their data when the free service stops or its terms end"]},"sources":[{"id":"s1","url":"https://www.fullstory.com/legal/terms-and-conditions/","title":"Customer Terms and Conditions","publisher":"vendor","quote":"Each Order Form will automatically renew for subsequent one-year periods","supports":"automatic annual renewal"},{"id":"s2","url":"https://www.fullstory.com/legal/terms-and-conditions/","title":"Customer Terms and Conditions","publisher":"vendor","quote":"unless either Party provides written notice of non-renewal at least sixty (60) days before the end of the then-current term","supports":"the 60-day written notice"},{"id":"s3","url":"https://www.fullstory.com/legal/terms-and-conditions/","title":"Customer Terms and Conditions","publisher":"vendor","quote":"all notices, demands, or consents required or permitted under this Agreement will be in writing","supports":"notice must be in writing"},{"id":"s4","url":"https://www.fullstory.com/legal/terms-and-conditions/","title":"Customer Terms and Conditions","publisher":"vendor","quote":"the respective addresses set forth on the signature page to this Agreement or to such other address as may be provided by either party to the other party in writing","supports":"where notice goes"},{"id":"s5","url":"https://www.fullstory.com/legal/terms-and-conditions/","title":"Customer Terms and Conditions","publisher":"vendor","quote":"Unless otherwise stated in an Order Form, all Fees are non-cancelable and non-refundable.","supports":"no refunds"},{"id":"s6","url":"https://www.fullstory.com/legal/terms-and-conditions/","title":"Customer Terms and Conditions","publisher":"vendor","quote":"all Fees will be paid in advance on an annual basis","supports":"fees are paid annually in advance"},{"id":"s7","url":"https://help.fullstory.com/hc/en-us/articles/360020624414-Updating-your-Fullstory-Plan","title":"Updating your Fullstory Plan","publisher":"vendor","quote":"Navigate to Settings > Account Management > Subscription.","supports":"where plan changes start"},{"id":"s8","url":"https://help.fullstory.com/hc/en-us/articles/360020624414-Updating-your-Fullstory-Plan","title":"Updating your Fullstory Plan","publisher":"vendor","quote":"Select Adjust Plan.","supports":"the Adjust Plan step"},{"id":"s9","url":"https://help.fullstory.com/hc/en-us/articles/360020624414-Updating-your-Fullstory-Plan","title":"Updating your Fullstory Plan","publisher":"vendor","quote":"Use the drop down menu to send a message to our team","supports":"plan changes go to Fullstory's team"},{"id":"s10","url":"https://www.fullstory.com/legal/terms-and-conditions/","title":"Customer Terms and Conditions","publisher":"vendor","quote":"After the Term, Fullstory will provide Customer with access to previously-captured session replay data for up to thirty (30) days","supports":"access after the term"},{"id":"s11","url":"https://www.fullstory.com/legal/terms-and-conditions/","title":"Customer Terms and Conditions","publisher":"vendor","quote":"Customer is responsible for exporting any Customer Data it wishes to retain prior to the effective date of termination or expiration of the Agreement","supports":"export before the term ends"},{"id":"s12","url":"https://help.fullstory.com/hc/en-us/articles/7466863344023-Session-Overages","title":"Session Overages","publisher":"vendor","quote":"is an opt-in feature that allows your account to automatically purchase extra blocks of sessions when you exceed your session quota.","supports":"what Session Overages are"},{"id":"s13","url":"https://help.fullstory.com/hc/en-us/articles/7466863344023-Session-Overages","title":"Session Overages","publisher":"vendor","quote":"Go to Settings > Account Management: Sessions","supports":"where overages are turned off"},{"id":"s14","url":"https://help.fullstory.com/hc/en-us/articles/7466863344023-Session-Overages","title":"Session Overages","publisher":"vendor","quote":"You can opt out of using Session Overages or adjust your block quota at any time.","supports":"turning overages off"},{"id":"s15","url":"https://help.fullstory.com/hc/en-us/articles/7466863344023-Session-Overages","title":"Session Overages","publisher":"vendor","quote":"However, your credit card on file will be charged for any session overage blocks already consumed during the cycle.","supports":"used blocks are still charged"},{"id":"s16","url":"https://help.fullstory.com/hc/en-us/articles/7466863344023-Session-Overages","title":"Session Overages","publisher":"vendor","quote":"Charges are tracked separately from your contractual session quota and an invoice will be sent to the specified billing contact via Stripe.","supports":"overages bill separately from the contract"},{"id":"s17","url":"https://help.fullstory.com/hc/en-us/articles/360020623834-Introduction-to-Umbrella-Management","title":"Introduction to Umbrella Management","publisher":"vendor","quote":"To remove a sub-account from your Umbrella, go to Settings > Umbrella > Details.","supports":"where sub-accounts are removed"},{"id":"s18","url":"https://help.fullstory.com/hc/en-us/articles/360020623834-Introduction-to-Umbrella-Management","title":"Introduction to Umbrella Management","publisher":"vendor","quote":"Click the account, then click Cancel Account to confirm.","supports":"the Cancel Account step"},{"id":"s19","url":"https://help.fullstory.com/hc/en-us/articles/360020623834-Introduction-to-Umbrella-Management","title":"Introduction to Umbrella Management","publisher":"vendor","quote":"You can still log in to the removed account, but data capture will stop.","supports":"what cancelling a sub-account does"},{"id":"s20","url":"https://help.fullstory.com/hc/en-us/articles/360020623834-Introduction-to-Umbrella-Management","title":"Introduction to Umbrella Management","publisher":"vendor","quote":"If you want to delete the account permanently, contact the Support team.","supports":"permanent deletion goes through Support"},{"id":"s21","url":"https://help.fullstory.com/hc/en-us/articles/360020624414-Updating-your-Fullstory-Plan","title":"Updating your Fullstory Plan","publisher":"vendor","quote":"Umbrella Managers can update from Settings > Umbrella > Manage.","supports":"Umbrella Managers manage the Umbrella"},{"id":"s22","url":"https://www.fullstory.com/plans/","title":"Plans","publisher":"vendor","quote":"FullstoryFree includes 30,000 monthly sessions and 12 months of analytics retention","supports":"the free plan's limits"},{"id":"s23","url":"https://www.fullstory.com/plans/","title":"Plans","publisher":"vendor","quote":"up to 10 users","supports":"the free plan's user limit"},{"id":"s24","url":"https://www.fullstory.com/plans/","title":"Plans","publisher":"vendor","quote":"Request pricing & demo","supports":"paid plans are priced through sales"},{"id":"s25","url":"https://help.fullstory.com/hc/en-us/articles/360020624414-Updating-your-Fullstory-Plan","title":"Updating your Fullstory Plan","publisher":"vendor","quote":"Make incremental adjustments to your account quotas.","supports":"lowering quotas"},{"id":"s26","url":"https://help.fullstory.com/hc/en-us/articles/360055602174-Segments-Export","title":"Segments - Export","publisher":"vendor","quote":"select the Segment you want to export and click Create Export above the session playlist","supports":"how to export a segment"},{"id":"s27","url":"https://help.fullstory.com/hc/en-us/articles/360055602174-Segments-Export","title":"Segments - Export","publisher":"vendor","quote":"Fullstory offers 3 download types: CSV, JSON, and NDJSON. The download will be a gzipped file","supports":"the export formats"},{"id":"s28","url":"https://help.fullstory.com/hc/en-us/articles/360055602174-Segments-Export","title":"Segments - Export","publisher":"vendor","quote":"Available with Enterprise and Advanced plans.","supports":"which plans can export"},{"id":"s29","url":"https://help.fullstory.com/hc/en-us/articles/360020623394-GDPR-FAQs","title":"GDPR FAQs","publisher":"vendor","quote":"Fullstory data is deleted six months after your account cancellation date.","supports":"how long data is kept"},{"id":"s30","url":"https://help.fullstory.com/hc/en-us/articles/360020623394-GDPR-FAQs","title":"GDPR FAQs","publisher":"vendor","quote":"If you wish for all of your data to be deleted at the time of account cancellation or before your retention period ends, please write to support@fullstory.com","supports":"asking for earlier deletion"},{"id":"s31","url":"https://help.fullstory.com/hc/en-us/articles/360020623394-GDPR-FAQs","title":"GDPR FAQs","publisher":"vendor","quote":"If you reactivate your account at any point during that time, you will still have access to Session Replays and analytics data that within your account's retention periods.","supports":"reactivating restores access"},{"id":"s32","url":"https://www.fullstory.com/legal/terms-and-conditions/","title":"Customer Terms and Conditions","publisher":"vendor","quote":"no later than six (6) months following the effective date of termination","supports":"deletion deadline in the Terms"},{"id":"s33","url":"https://help.fullstory.com/hc/en-us/articles/360020624414-Updating-your-Fullstory-Plan","title":"Updating your Fullstory Plan","publisher":"vendor","quote":"You can keep that plan as long as you'd like, but once you make a change we won't be able to switch you back to your legacy plan.","supports":"legacy plans can't be restored"},{"id":"s34","url":"https://www.fullstory.com/legal/FullstoryFree-terms/","title":"FullstoryFree Terms of Use","publisher":"vendor","quote":"You may not be able to access data used in the Free Services when it stops running or when these FullstoryFree Terms terminate.","supports":"free accounts' data access"},{"id":"s35","url":"https://help.fullstory.com/hc/en-us/articles/7466863344023-Session-Overages","title":"Session Overages","publisher":"vendor","quote":"When you reach your session quota, data capture will be paused until the start of your next monthly or annual usage cycle.","supports":"without overages, capture pauses instead of billing"},{"id":"s36","url":"https://www.fullstory.com/legal/terms-and-conditions/","title":"Customer Terms and Conditions","publisher":"vendor","quote":"one (1) business day after being sent by email","supports":"notice sent by email takes effect one business day later"},{"id":"s37","url":"https://www.fullstory.com/legal/terms-and-conditions/","title":"Customer Terms and Conditions","publisher":"vendor","quote":"Fees for any Renewal Subscription Term will be at a 7% premium from the preceding term, provided the features and services elected for such renewal are the same","supports":"renewal price increase"},{"id":"s38","url":"https://help.fullstory.com/hc/en-us/articles/360055602174-Segments-Export","title":"Segments - Export","publisher":"vendor","quote":"an admin or architect role to configure","supports":"who can set up exports"},{"id":"s39","url":"https://help.fullstory.com/hc/en-us/articles/7466863344023-Session-Overages","title":"Session Overages","publisher":"vendor","quote":"Available to the following User roles: Admin Architect Standard","supports":"who can change overage settings"},{"id":"s40","url":"https://help.fullstory.com/hc/en-us/articles/7466863344023-Session-Overages","title":"Session Overages","publisher":"vendor","quote":"overage charges cannot be paid via an invoice","supports":"overages are paid by card only"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Fullstory's help center doesn't describe a self-serve way to cancel a paid plan; the Terms only require written notice to the address in your agreement","Your own Order Form can change the renewal, notice, price and refund terms, and those aren't public","The FullstoryFree Terms don't say how to close a free account","Where to download past invoices isn't described on Fullstory's plan help page"],"review":{"by":"stackcut-review","on":"2026-10-06","result":"fixed","notes":["Added the Terms' 7% price increase on renewal terms to the contract route's fees and the tips","Added that written notice may be sent by email and counts as delivered one business day later","Adjust Plan only sends a request about quota changes; reworded the step and the pay-less item and dropped 'retention' quotas, which the help page doesn't mention","Added the admin or architect role needed to set up exports, and the roles that can change overage settings","Noted that overage charges go on a card through Stripe and can't be invoiced"]}},"page":"https://stackcut.io/cancel/fullstory","json":"https://stackcut.io/exits/fullstory.json","evidence":{"packet_revision":"67c4c817e07848970a870f08d188944126bba71c99f451fdec9af3740833b021","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"fullstory--sales-contract--r1","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"fullstory--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"fullstory--direct-web--r3","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"gamma","name":"Gamma","category":"productivity","website":"https://gamma.app","domains":["gamma.app"],"summary":"The workspace's billing admin cancels in Settings, Billing, Cancel subscription. Cancel at least 30 days before the renewal date to avoid the next charge. The account then drops to the Free plan with content intact. Refunds only within 3 days of subscribing, under a credit limit.","routes":[{"channel":"direct_web","label":"Plans paid by card","applies_to":"Gamma paid plans (such as Plus, Pro and Ultra) paid by card on gamma.app","who":"The workspace's billing admin","method":"self_serve","start_url":null,"steps":[{"do":"Sign in to Gamma and click Settings in the left sidebar","expect":null},{"do":"At the top of the sidebar, check that the workspace and plan shown are the ones you want to cancel","expect":null},{"do":"Click Billing","expect":"Cancel subscription, at the bottom of the Billing page"},{"do":"Click Cancel subscription. If it is greyed out, you may not be the billing admin: ask that person to cancel","expect":null}],"confirm_by":null,"effective":"The plan stays active until the end of the current billing cycle; then the account moves to the Free plan and no further charges are made","notice":"Cancel at least 30 days before the plan's renewal date to avoid being charged for the next billing period. The Terms of Use set the same 30 days, or 30 days from the date of a renewal notice from Gamma","refund":"Cancelling does not issue a refund, and there's no prorated refund for the current period. Since December 1, 2025, Gamma refunds only within the first 3 days of subscribing (monthly or annual), and only if credit usage is under the plan's threshold; ask Gamma support to check eligibility. The Terms of Use say there are no refunds","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s14","s15","s43","s44"]},{"channel":"direct_web","label":"By email to Gamma support","applies_to":"Gamma paid plans, as an alternative to cancelling in Settings (Gamma's Terms of Use accept cancellation by email)","who":"The subscriber, writing to Gamma support","method":"email","start_url":null,"steps":[{"do":"Email support@gamma.app at least 30 days before your renewal date and ask Gamma to cancel your subscription so it doesn't renew","expect":null}],"confirm_by":null,"effective":"You can use the subscription until the end of the current term; it isn't renewed after that","notice":"At least 30 days before the renewal date, or within 30 days of a renewal notice from Gamma","refund":"No prorated refund for the current period; the Terms of Use say there are no refunds (the help center allows one within 3 days of subscribing)","fees":null,"source_ids":["s41","s14","s43","s42","s44","s15","s12"]},{"channel":"sales_contract","label":"Enterprise annual agreement","applies_to":"Gamma Enterprise workspaces set up by Gamma's sales team on an annual agreement paid by invoice","who":"The organization that signed the agreement, through Gamma's sales team","method":"contact_sales","start_url":"https://gamma.app/contact-sales","steps":[{"do":"Contact the Gamma sales team that set up the agreement and say you don't want to renew it; check your agreement for its notice period first","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s16","s17","s18"]}],"pay_less":[{"type":"free_plan","what":"Cancelling moves the workspace to the Free plan instead of deleting it, and all content stays. Free still creates up to 10 slides per prompt and exports to PDF, PPTX, PNG and Google Slides, with a Made by Gamma badge on PDF and PPTX exports","evidence":"documented","source_ids":["s10","s11","s19","s20","s29"]},{"type":"downgrade","what":"Click your workspace name (upper left), then Manage billing, View all plans, pick a lower plan and click Confirm downgrade. Monthly plans switch at the next monthly renewal and annual plans when the year ends, with no proration; plan credits carry over up to the rollover limit. Free isn't a downgrade option: cancel to get it","evidence":"documented","source_ids":["s21","s22","s23","s24","s25","s26","s27","s28"]},{"type":"seat_reduction","what":"Gamma bills each member. An admin removes a member in Settings, Members, Remove from workspace, then lowers the billed seats in Members, Manage seats: removing someone alone does not reduce the seat count","evidence":"documented","source_ids":["s30","s31","s32","s33","s34"]}],"export":[{"data":"Each gamma (presentation, document or webpage), one at a time","how":"Open the gamma, click Share at the top right, then Export, and choose a format","format":"PDF, PNG or PowerPoint (PPTX); Google Slides by uploading the PPTX","limits":"On the Free plan, PDF and PPTX exports carry a Made by Gamma badge","source_ids":["s35","s36","s29"]}],"after_cancel":{"access_until":"The end of the current billing cycle; then the account moves to the Free plan","data_kept":"The account and all its content stay intact on the Free plan. Credits you bought separately are kept and expire one year after the cancellation date. Deleting the account (Settings, Sign in & security, Delete my account) permanently removes all content and cannot be undone","you_lose":["Paid features once the current billing period ends","Badge-free PDF and PPTX exports (the Made by Gamma badge appears on Free)","All decks, docs and sites, permanently, if you also delete the account"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Only the workspace's billing admin can cancel in Settings: if Cancel subscription is greyed out, ask that person. The Terms of Use also accept cancellation by email to support@gamma.app","Cancel at least 30 days before the renewal date, or the next period may still be charged","Cancelling is not deleting: the account drops to the Free plan with content intact. Account deletion is a separate, permanent step","Removing a member doesn't lower a team bill: also reduce the seat count in Members, Manage seats","Cancelling doesn't refund anything; a refund is possible only within 3 days of subscribing and under the plan's credit threshold","Credits bought separately survive cancellation but expire one year after the cancellation date"]},"sources":[{"id":"s1","url":"https://help.gamma.app/en/articles/8568920-how-do-i-manage-or-cancel-my-gamma-subscription","title":"How do I manage or cancel my Gamma subscription?","publisher":"vendor","quote":"Click Settings in the left sidebar.","supports":"where the cancel flow starts"},{"id":"s2","url":"https://help.gamma.app/en/articles/8568920-how-do-i-manage-or-cancel-my-gamma-subscription","title":"How do I manage or cancel my Gamma subscription?","publisher":"vendor","quote":"At the top of the sidebar, confirm your workspace and plan.","supports":"checking the workspace and plan"},{"id":"s3","url":"https://help.gamma.app/en/articles/8568920-how-do-i-manage-or-cancel-my-gamma-subscription","title":"How do I manage or cancel my Gamma subscription?","publisher":"vendor","quote":"Click Billing.","supports":"opening Billing"},{"id":"s4","url":"https://help.gamma.app/en/articles/8568920-how-do-i-manage-or-cancel-my-gamma-subscription","title":"How do I manage or cancel my Gamma subscription?","publisher":"vendor","quote":"At the bottom of the Billing page, click Cancel subscription.","supports":"the cancel button"},{"id":"s5","url":"https://help.gamma.app/en/articles/8568920-how-do-i-manage-or-cancel-my-gamma-subscription","title":"How do I manage or cancel my Gamma subscription?","publisher":"vendor","quote":"If Cancel subscription is greyed out, you may not be the billing admin","supports":"only the billing admin can cancel"},{"id":"s6","url":"https://help.gamma.app/en/articles/8568920-how-do-i-manage-or-cancel-my-gamma-subscription","title":"How do I manage or cancel my Gamma subscription?","publisher":"vendor","quote":"To avoid being charged for the next billing period, cancel at least 30 days before your plan's renewal date.","supports":"the 30-day notice"},{"id":"s7","url":"https://help.gamma.app/en/articles/8568920-how-do-i-manage-or-cancel-my-gamma-subscription","title":"How do I manage or cancel my Gamma subscription?","publisher":"vendor","quote":"Cancelling your subscription does not automatically issue a refund.","supports":"cancelling doesn't refund"},{"id":"s8","url":"https://help.gamma.app/en/articles/8568920-how-do-i-manage-or-cancel-my-gamma-subscription","title":"How do I manage or cancel my Gamma subscription?","publisher":"vendor","quote":"If you subscribed within the last 3 days and haven't exceeded your plan's credit usage threshold, you may be eligible for a refund.","supports":"the refund condition"},{"id":"s9","url":"https://help.gamma.app/en/articles/11048064-is-there-a-one-month-subscription-option-available","title":"Is there a one-month subscription option available?","publisher":"vendor","quote":"after canceling, your subscription remains active until the end of the current billing cycle, after which no further charges will occur unless you resubscribe.","supports":"when cancelling takes effect"},{"id":"s10","url":"https://help.gamma.app/en/articles/8568920-how-do-i-manage-or-cancel-my-gamma-subscription","title":"How do I manage or cancel my Gamma subscription?","publisher":"vendor","quote":"Your account automatically moves to Gamma's Free plan - it is not deleted.","supports":"the account moves to Free after cancelling"},{"id":"s11","url":"https://help.gamma.app/en/articles/8568920-how-do-i-manage-or-cancel-my-gamma-subscription","title":"How do I manage or cancel my Gamma subscription?","publisher":"vendor","quote":"Paid features will no longer be available once your current billing period ends, but your account and all your content remain fully intact.","supports":"access to the period end, and content kept"},{"id":"s12","url":"https://help.gamma.app/en/articles/11048496-what-is-gamma-s-refund-policy-and-how-do-i-request-a-refund","title":"What is Gamma's refund policy and how do I request a refund?","publisher":"vendor","quote":"Beginning December 1, 2025, Gamma will offer refunds only within the first 3 days of subscribing","supports":"the refund window"},{"id":"s13","url":"https://help.gamma.app/en/articles/11048496-what-is-gamma-s-refund-policy-and-how-do-i-request-a-refund","title":"What is Gamma's refund policy and how do I request a refund?","publisher":"vendor","quote":"If you'd like to request a refund, let us know and we'll check your eligibility.","supports":"how to ask for a refund"},{"id":"s14","url":"https://gamma.app/terms","title":"Gamma Tech, Inc. Terms of Use Agreement","publisher":"vendor","quote":"you may cancel your Subscription at least thirty (30) days prior to the Renewal Commencement Date","supports":"the notice period in the Terms"},{"id":"s15","url":"https://gamma.app/terms","title":"Gamma Tech, Inc. Terms of Use Agreement","publisher":"vendor","quote":"THERE ARE NO REFUNDS FOR ANY PRODUCTS OR SERVICES PURCHASED ON OR THROUGH THE SERVICES","supports":"the Terms' no-refund rule"},{"id":"s16","url":"https://help.gamma.app/en/articles/16951482-what-is-gamma-enterprise","title":"What is Gamma Enterprise?","publisher":"vendor","quote":"Enterprise is offered through our sales team so we can tailor seats, credits, and billing to your rollout.","supports":"Enterprise is handled by sales"},{"id":"s17","url":"https://help.gamma.app/en/articles/16951482-what-is-gamma-enterprise","title":"What is Gamma Enterprise?","publisher":"vendor","quote":"Pay by invoice instead of credit card, with an annual agreement built around your organization.","supports":"Enterprise is an annual agreement paid by invoice"},{"id":"s18","url":"https://gamma.app/terms","title":"Gamma Tech, Inc. Terms of Use Agreement","publisher":"vendor","quote":"your Subscription will automatically commence on the first day following the end of such period","supports":"subscriptions renew automatically"},{"id":"s19","url":"https://gamma.app/pricing","title":"Gamma pricing","publisher":"vendor","quote":"Create up to 10 slides per prompt","supports":"what the Free plan includes"},{"id":"s20","url":"https://gamma.app/pricing","title":"Gamma pricing","publisher":"vendor","quote":"Export to PDF, PPTX, PNG & Google Slides","supports":"Free plan exports"},{"id":"s21","url":"https://help.gamma.app/en/articles/15197946-how-do-i-downgrade-my-gamma-subscription","title":"How do I downgrade my Gamma subscription?","publisher":"vendor","quote":"click your workspace name in the upper-left corner","supports":"where the downgrade starts"},{"id":"s22","url":"https://help.gamma.app/en/articles/15197946-how-do-i-downgrade-my-gamma-subscription","title":"How do I downgrade my Gamma subscription?","publisher":"vendor","quote":"Click View all plans to open the plan selector","supports":"choosing a lower plan"},{"id":"s23","url":"https://help.gamma.app/en/articles/15197946-how-do-i-downgrade-my-gamma-subscription","title":"How do I downgrade my Gamma subscription?","publisher":"vendor","quote":"Click Confirm downgrade to schedule the downgrade","supports":"confirming the downgrade"},{"id":"s24","url":"https://help.gamma.app/en/articles/15197946-how-do-i-downgrade-my-gamma-subscription","title":"How do I downgrade my Gamma subscription?","publisher":"vendor","quote":"Monthly plans: Your downgrade takes effect on your next monthly renewal date","supports":"when a monthly downgrade starts"},{"id":"s25","url":"https://help.gamma.app/en/articles/15197946-how-do-i-downgrade-my-gamma-subscription","title":"How do I downgrade my Gamma subscription?","publisher":"vendor","quote":"Annual plans: Your downgrade takes effect when your annual period ends","supports":"when an annual downgrade starts"},{"id":"s26","url":"https://help.gamma.app/en/articles/15197946-how-do-i-downgrade-my-gamma-subscription","title":"How do I downgrade my Gamma subscription?","publisher":"vendor","quote":"No prorations are applied. You have already paid for the current period","supports":"no proration on downgrades"},{"id":"s27","url":"https://help.gamma.app/en/articles/15197946-how-do-i-downgrade-my-gamma-subscription","title":"How do I downgrade my Gamma subscription?","publisher":"vendor","quote":"Any plan credits already in your balance will carry over, up to the rollover limit","supports":"credits after a downgrade"},{"id":"s28","url":"https://help.gamma.app/en/articles/15197946-how-do-i-downgrade-my-gamma-subscription","title":"How do I downgrade my Gamma subscription?","publisher":"vendor","quote":"Moving to the Free plan? Free isn't a downgrade option. To move to Free, cancel your paid subscription","supports":"Free needs a cancellation"},{"id":"s29","url":"https://help.gamma.app/en/articles/8022861-what-s-the-easiest-way-to-export-my-gamma","title":"What's the easiest way to export my Gamma?","publisher":"vendor","quote":"The 'Made by Gamma' badge appears on PDF and PPTX exports when your workspace is on the Free plan","supports":"the export badge on Free"},{"id":"s30","url":"https://help.gamma.app/en/articles/11048258-what-does-per-member-billing-mean-in-gamma","title":"What does per-member billing mean in Gamma?","publisher":"vendor","quote":"Per-member billing means you are charged for each active user in your workspace.","supports":"each member is billed"},{"id":"s31","url":"https://help.gamma.app/en/articles/11048258-what-does-per-member-billing-mean-in-gamma","title":"What does per-member billing mean in Gamma?","publisher":"vendor","quote":"Removing a member from your workspace does not automatically reduce your billed seat count.","supports":"removing a member doesn't reduce seats"},{"id":"s32","url":"https://help.gamma.app/en/articles/11048258-what-does-per-member-billing-mean-in-gamma","title":"What does per-member billing mean in Gamma?","publisher":"vendor","quote":"Members > Manage seats","supports":"where to lower the seat count"},{"id":"s33","url":"https://help.gamma.app/en/articles/11047947-how-can-i-remove-users-from-my-workspace","title":"How can I remove users from my workspace?","publisher":"vendor","quote":"Find the user you want to remove, then click Remove from workspace next to their role.","supports":"removing a member"},{"id":"s34","url":"https://help.gamma.app/en/articles/11047947-how-can-i-remove-users-from-my-workspace","title":"How can I remove users from my workspace?","publisher":"vendor","quote":"You need admin privileges to add or remove users.","supports":"only admins remove members"},{"id":"s35","url":"https://help.gamma.app/en/articles/8022861-what-s-the-easiest-way-to-export-my-gamma","title":"What's the easiest way to export my Gamma?","publisher":"vendor","quote":"Click the Share button at the top right, then select Export.","supports":"how to export"},{"id":"s36","url":"https://help.gamma.app/en/articles/8022861-what-s-the-easiest-way-to-export-my-gamma","title":"What's the easiest way to export my Gamma?","publisher":"vendor","quote":"Select one of the available formats: PDF, PNG, or PowerPoint (PPTX)","supports":"export formats"},{"id":"s37","url":"https://help.gamma.app/en/articles/8568920-how-do-i-manage-or-cancel-my-gamma-subscription","title":"How do I manage or cancel my Gamma subscription?","publisher":"vendor","quote":"any user purchased credits are retained after cancellation and expire one year after the cancellation date.","supports":"bought credits after cancelling"},{"id":"s38","url":"https://help.gamma.app/en/articles/11047993-how-do-i-delete-my-gamma-account-permanently","title":"How do I delete my Gamma account permanently?","publisher":"vendor","quote":"the Sign in & security tab, scroll to the bottom and then click on Delete my account","supports":"where account deletion is"},{"id":"s39","url":"https://help.gamma.app/en/articles/11047993-how-do-i-delete-my-gamma-account-permanently","title":"How do I delete my Gamma account permanently?","publisher":"vendor","quote":"All content, including your gamma decks and sites, will be permanently removed.","supports":"what deletion removes"},{"id":"s40","url":"https://help.gamma.app/en/articles/11047993-how-do-i-delete-my-gamma-account-permanently","title":"How do I delete my Gamma account permanently?","publisher":"vendor","quote":"No. Once your account is deleted, it cannot be recovered.","supports":"deletion can't be undone"},{"id":"s41","url":"https://gamma.app/terms","title":"Gamma Tech, Inc. Terms of Use Agreement","publisher":"vendor","quote":"If you do not wish your Account to renew automatically, or if you want to change or terminate your Subscription, you must contact Gamma at support@gamma.app","supports":"cancelling by email to Gamma support"},{"id":"s42","url":"https://gamma.app/terms","title":"Gamma Tech, Inc. Terms of Use Agreement","publisher":"vendor","quote":"If you cancel your Subscription, you may use your Subscription until the end of your then-current Subscription term","supports":"access lasts to the end of the current term"},{"id":"s43","url":"https://gamma.app/terms","title":"Gamma Tech, Inc. Terms of Use Agreement","publisher":"vendor","quote":"you will have thirty (30) days from the date of Gamma's notice","supports":"the deadline when Gamma sends a renewal notice"},{"id":"s44","url":"https://gamma.app/terms","title":"Gamma Tech, Inc. Terms of Use Agreement","publisher":"vendor","quote":"you will not be eligible for a prorated refund of any portion of the Service Subscription Fee paid for the then-current Subscription period","supports":"no prorated refund for the current period"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Gamma's help doesn't say what confirms a cancellation, such as an email or a status on the Billing page","How an Enterprise agreement is ended, and its notice period, are set in the agreement itself and aren't on Gamma's public pages","Gamma has iOS and Android apps (its pricing page links to the App Store and Google Play), but its help pages don't say whether subscriptions bought there are billed by Apple or Google","Gamma's help describes exporting one gamma at a time; no whole-account export is documented","The help center offers refunds within 3 days of subscribing, while the Terms of Use say there are no refunds; this guide gives both","Gamma's Terms don't say who on a team workspace may cancel by email, or how Gamma confirms an emailed cancellation"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked the cancel, refund, one-month, downgrade, per-member billing and export articles, the Enterprise page, the pricing page and the Terms of Use: steps, the 30-day notice and the refund rules confirmed","Added the email route: the Terms of Use let you cancel or stop renewal by contacting support@gamma.app","Notice: the Terms also allow 30 days from a renewal notice from Gamma; refund: no prorated refund for the current period","Greyed-out button: Gamma says you 'may not be' the billing admin, so the step no longer says you are not","Enterprise route: removed the unsupported 'written confirmation' and linked Gamma's contact-sales page"]}},"delete_account":{"url":"https://gamma.app/","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/gamma","json":"https://stackcut.io/exits/gamma.json","evidence":{"packet_revision":"fbbc52ab4a8f83ccbe91a3f353baa1610da41f98f6daeddc74bd3d57e30d3a37","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"gamma--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"gamma--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"gamma--sales-contract--r3","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"ganttpro","name":"GanttPro","category":"productivity","website":"https://ganttpro.com","domains":["ganttpro.com","help.ganttpro.com"],"summary":"The Account owner cancels in Account settings, then Billing, then Cancel subscription. Cancelling before the renewal date stops the next charge but gives no refund. Monthly and annual plans renew automatically. PayPro Global bills every order and handles order enquiries.","routes":[{"channel":"direct_web","applies_to":"Monthly and annual plans, including Enterprise (annual), managed in the GanttPRO account","who":"The Account owner only. Billing is visible only to the owner, and Admins can't manage subscriptions.","method":"self_serve","start_url":null,"steps":[{"do":"Sign in as the Account owner, open Account settings and select Billing","expect":null},{"do":"Click Cancel subscription at the bottom of the page","expect":null}],"confirm_by":"Not described on GanttPRO's help pages","effective":"No further charges once you submit the cancellation: you won't be charged on the next renewal date or after. The help pages don't say when access ends.","notice":"Cancel before the upcoming renewal date (monthly on your sign-up day, annual on the date you signed up) to avoid the next charge.","refund":"No refunds, prorated or otherwise, and no exceptions as far as the law permits. EEA consumers can withdraw within 14 days of accepting the Terms by contacting support@ganttpro.com or using the model withdrawal form.","fees":null,"source_ids":["s1","s22","s23","s24","s3","s4","s21","s5","s17","s6","s7","s18","s19","s20"],"label":"Billing in Account settings"},{"channel":"reseller_or_partner","label":"Billed through PayPro Global","applies_to":"Every paid order: PayPro Global is GanttPRO's reseller and Merchant of Record, and handles customer service for the order process","who":"The customer on the order","method":"email","start_url":null,"steps":[{"do":"Contact PayPro Global support (support@payproglobal.com, or a phone number on GanttPRO's Billing details page) about your GanttPRO order","expect":null}],"confirm_by":"Not described on GanttPRO's help pages","effective":"Not described for requests sent to PayPro Global","notice":null,"refund":null,"fees":null,"source_ids":["s16","s8","s9","s10"]}],"pay_less":[{"type":"annual_billing","what":"Annual billing is shown with a 20% discount. You can switch between yearly and monthly in the billing settings.","evidence":"documented","source_ids":["s30","s2","s4"]},{"type":"student_or_nonprofit","what":"Health-related, educational and non-profit organizations can get 50% off any annual plan by emailing support@ganttpro.com","evidence":"documented","source_ids":["s11"]}],"export":[{"data":"Projects","how":"Open the project and click the export icon in the upper right corner, then pick a format","format":"PDF by default; PNG, XML or Excel","limits":null,"source_ids":["s28","s29","s15"]}],"after_cancel":{"access_until":null,"data_kept":"No fixed period is stated. The terms let GanttPro delete User Content at any time without notice, and an account inactive for more than one year after its last paid license expires may be terminated","you_lose":["Projects and other User Content, which the Terms say GanttPRO may delete at any time without notice","The account itself if it stays inactive for more than a year after the last paid license expires (it can be reactivated by entering valid payment information)"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Only the Account owner can see Billing and cancel; Admins can't manage subscriptions.","Cancelling before a renewal date stops the next charge but gives no refund.","PayPro Global is the Merchant of Record, so charges and invoices come from PayPro Global; it handles customer service for orders.","The Terms ask you to keep your own backup of your content: export projects before cancelling."]},"sources":[{"id":"s1","url":"https://help.ganttpro.com/hc/en-us/articles/5395506249745-Subscription","title":"Subscription","publisher":"vendor","quote":"Go to the Account settings, select Billing, and click on Cancel subscription at the bottom of the page.","supports":"where the cancel flow starts and its final button"},{"id":"s2","url":"https://help.ganttpro.com/hc/en-us/articles/5395506249745-Subscription","title":"Subscription","publisher":"vendor","quote":"You can always switch between a yearly and a monthly subscription by configuring it in the billing settings.","supports":"switching between annual and monthly billing"},{"id":"s3","url":"https://ganttpro.com/terms-of-use/","title":"Terms of Use","publisher":"vendor","quote":"Monthly plans automatically renew every month.","supports":"monthly plans renew automatically"},{"id":"s4","url":"https://ganttpro.com/terms-of-use/","title":"Terms of Use","publisher":"vendor","quote":"Annual plans automatically renew every year.","supports":"annual plans renew automatically"},{"id":"s5","url":"https://ganttpro.com/terms-of-use/","title":"Terms of Use","publisher":"vendor","quote":"If you cancel before an upcoming renewal day, you will not receive a refund, but you will not be charged on the following renewal day and henceforth.","supports":"cancelling before renewal stops the next charge, with no refund"},{"id":"s6","url":"https://ganttpro.com/terms-of-use/","title":"Terms of Use","publisher":"vendor","quote":"However, no refunds (prorated or otherwise) are provided upon cancellation.","supports":"the refund policy"},{"id":"s7","url":"https://ganttpro.com/terms-of-use/","title":"Terms of Use","publisher":"vendor","quote":"Once a Customer submits a request for cancellation, no additional charges will be made.","supports":"no charges after a cancellation request"},{"id":"s8","url":"https://ganttpro.com/terms-of-use/","title":"Terms of Use","publisher":"vendor","quote":"PayPro Global provides all customer service enquiries for the order process.","supports":"PayPro Global handles order enquiries"},{"id":"s9","url":"https://help.ganttpro.com/hc/en-us/articles/4405837695761-Billing-details","title":"Billing details","publisher":"vendor","quote":"Contact your account manager at GanttPRO or download the invoice from your PayPro Global account.","supports":"invoices for PayPro Global orders are in a PayPro Global account"},{"id":"s10","url":"https://help.ganttpro.com/hc/en-us/articles/4405837695761-Billing-details","title":"Billing details","publisher":"vendor","quote":"If the subscription status is terminated, contact PayPro Global at:","supports":"PayPro Global support is the contact for a terminated subscription"},{"id":"s11","url":"https://ganttpro.com/pricing/","title":"Pricing","publisher":"vendor","quote":"would be glad to offer you a 50% discount on any annual plan","supports":"the discount for health, educational and non-profit organizations"},{"id":"s12","url":"https://ganttpro.com/terms-of-use/","title":"Terms of Use","publisher":"vendor","quote":"GanttPRO reserves the right to deny access to this site and delete User Content at any time without notice.","supports":"what can happen to your content after you stop paying"},{"id":"s13","url":"https://ganttpro.com/terms-of-use/","title":"Terms of Use","publisher":"vendor","quote":"your account has been inactive for more than one year following the expiration of the last paid license.","supports":"when an inactive account can be terminated"},{"id":"s14","url":"https://ganttpro.com/terms-of-use/","title":"Terms of Use","publisher":"vendor","quote":"Accounts that have been terminated may be reactivated if valid payment information is entered","supports":"reactivation after termination"},{"id":"s15","url":"https://ganttpro.com/terms-of-use/","title":"Terms of Use","publisher":"vendor","quote":"You are encouraged to retain a backup copy of all User Content","supports":"keep your own backup before cancelling"},{"id":"s16","url":"https://ganttpro.com/terms-of-use/","title":"Terms of Use","publisher":"vendor","quote":"PayPro Global is the Merchant of Record for all of our orders.","supports":"PayPro Global bills every order"},{"id":"s17","url":"https://ganttpro.com/terms-of-use/","title":"Terms of Use","publisher":"vendor","quote":"If you cancel before an upcoming renewal date, you will not be charged on the following renewal date and henceforth.","supports":"annual plans: no charge after cancelling"},{"id":"s18","url":"https://ganttpro.com/terms-of-use/","title":"Terms of Use","publisher":"vendor","quote":"In the interest of fairness to all of our clients, no exceptions will be made to the maximum extent permitted by the law.","supports":"no refund exceptions"},{"id":"s19","url":"https://ganttpro.com/terms-of-use/","title":"Terms of Use","publisher":"vendor","quote":"If you are an EEA-based consumer, you can withdraw from these Terms within 14 days of accepting them","supports":"EEA consumers' 14-day withdrawal"},{"id":"s20","url":"https://ganttpro.com/terms-of-use/","title":"Terms of Use","publisher":"vendor","quote":"by contacting us at support@ganttpro.com or by visiting this link","supports":"how EEA consumers withdraw"},{"id":"s21","url":"https://ganttpro.com/terms-of-use/","title":"Terms of Use","publisher":"vendor","quote":"Annual charges will be made each renewal date (the same date of the year that you originally signed up for the plan).","supports":"the annual renewal date"},{"id":"s22","url":"https://help.ganttpro.com/hc/en-us/articles/15382404535185-Account-roles","title":"Account roles","publisher":"vendor","quote":"Bear in mind that only an Account owner can manage issues related to billing.","supports":"only the Account owner handles billing"},{"id":"s23","url":"https://help.ganttpro.com/hc/en-us/articles/15382404535185-Account-roles","title":"Account roles","publisher":"vendor","quote":"Cannot manage account subscriptions (billing).","supports":"admins can't manage subscriptions"},{"id":"s24","url":"https://help.ganttpro.com/hc/en-us/articles/13201643413266-Account-settings","title":"Account settings","publisher":"vendor","quote":"This section is only visible to an Account owner.","supports":"Billing is visible only to the owner"},{"id":"s25","url":"https://ganttpro.com/pricing/","title":"Pricing","publisher":"vendor","quote":"We offer a 14-day free fully-featured trial period.","supports":"the 14-day trial"},{"id":"s26","url":"https://ganttpro.com/pricing/","title":"Pricing","publisher":"vendor","quote":"GanttPRO supports several payment methods, including major credit cards and PayPal.","supports":"payment methods"},{"id":"s27","url":"https://ganttpro.com/pricing/","title":"Pricing","publisher":"vendor","quote":"The Enterprise plan is available for 5+ users with an annual subscription.","supports":"Enterprise is annual"},{"id":"s28","url":"https://help.ganttpro.com/hc/en-us/articles/5584426869649-Exporting-a-project","title":"Exporting a project","publisher":"vendor","quote":"By default, it is set to PDF, but you can also choose PNG, XML, or Excel.","supports":"project export formats"},{"id":"s29","url":"https://help.ganttpro.com/hc/en-us/articles/5584426869649-Exporting-a-project","title":"Exporting a project","publisher":"vendor","quote":"in the upper right corner","supports":"where the export icon is"},{"id":"s30","url":"https://ganttpro.com/pricing/","title":"Pricing","publisher":"vendor","quote":"Annually -20%","supports":"the annual billing discount"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["GanttPRO's help pages don't say when access ends after cancelling, or whether it runs to the end of the paid period.","No confirmation email or status change after cancelling is described on GanttPRO's help pages.","How PayPro Global handles a cancellation request sent to it isn't described on GanttPRO's pages.","GanttPRO's site links to App Store and Google Play apps, but its help pages don't say whether subscriptions are sold or cancelled there."],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Who: only the Account owner sees Billing; Admins can't manage subscriptions","PayPro Global is the Merchant of Record for every order, not only some orders","Refunds: added the no-exceptions line and the EEA consumers' 14-day withdrawal through support@ganttpro.com","Added project export (PDF, PNG, XML or Excel)","Annual discount is shown as 20%; the nonprofit discount is requested by email","GanttPRO's help center pages were read through its official help-center feed, since they don't load for automated checks"]}},"page":"https://stackcut.io/cancel/ganttpro","json":"https://stackcut.io/exits/ganttpro.json","evidence":{"packet_revision":"17b025af8ed198b21e84bb56fb3b1fa71e08fc683f0ba8f5be2ecfcdb84782f1","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"ganttpro--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"ganttpro--reseller-or-partner--r2","channel":"reseller_or_partner","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"gather","name":"Gather","category":"communication","website":"https://gather.town","domains":["gather.town","support.gather.town","support.help.gather.town"],"summary":"An Admin cancels Gather 2.0 from Main Menu, then Billing Dashboard, Manage Billing and Cancel plan (Gather 1.0 uses the Space Dashboard's Plans & Billing tab). The plan stays active to the end of the billing period. Cancel before renewal: prepaid fees and missed renewals aren't refunded.","routes":[{"channel":"direct_web","label":"Gather 2.0 member plans","applies_to":"Gather 2.0 monthly or annual subscriptions (billed per member), managed from the Billing Dashboard","who":"An Admin of the office: Admins can start, modify or cancel the subscription; Members and Guests can't","method":"self_serve","start_url":null,"steps":[{"do":"Open the Main Menu and click Billing Dashboard","expect":null},{"do":"Select Manage Billing","expect":null},{"do":"Follow the prompts to Cancel plan","expect":null}],"confirm_by":"Not described in Gather's help center","effective":"The plan stays active until the end of the current billing period.","notice":"Cancel before the renewal date: a renewal that wasn't cancelled first is non-refundable.","refund":"Gather generally doesn't refund subscription charges and gives no prorated refunds for unused time. For incorrect or duplicate charges, contact support@gather.town.","fees":null,"source_ids":["n8","n1","n2","n3","n4","n9","n10","n11","n12","p2"]},{"channel":"direct_web","label":"Gather 1.0 monthly or annual subscriptions","applies_to":"Gather 1.0 (Classic) monthly and annual subscriptions, managed from the space. Gather 1.0 is billed separately from 2.0.","who":"An Admin of the space","method":"self_serve","start_url":null,"steps":[{"do":"Click the Main Menu button (the Gather logo), then choose Settings > Space > Advanced > Space Dashboard","expect":null},{"do":"Select the Plans & Billing tab, find your subscription and click Manage","expect":null},{"do":"Click Cancel my subscription","expect":null},{"do":"Follow the prompts and click Continue with cancellation","expect":null}],"confirm_by":"Not described in Gather's help center","effective":"The subscription stays active until the end of the billing cycle.","notice":"Cancel before the renewal date: a renewal that wasn't cancelled first is non-refundable.","refund":"Gather doesn't refund prepaid subscription fees.","fees":null,"source_ids":["g1","g2","g3","g4","g5","g6","g7","g10","g11","g9","p2"]},{"channel":"direct_web","label":"Cancel in writing","applies_to":"Any Gather subscription, as the Terms of Service allow","who":"The customer that holds the subscription","method":"email","start_url":null,"steps":[{"do":"Email support@gather.town that you are cancelling the subscription, before its auto-renewal date","expect":null}],"confirm_by":"Not described in the Terms","effective":"At the end of the then-current billing cycle; a written request before the auto-renewal date stops the renewal.","notice":"Before the auto-renewal date","refund":"No refund for prepaid services.","fees":null,"source_ids":["t6","t7","t1","t8"]},{"channel":"sales_contract","label":"Custom plans and order forms","applies_to":"Custom plans quoted by Gather's sales team and subscriptions under a Gather Order Form","who":"The customer that signed the order","method":"email","start_url":null,"steps":[{"do":"Send written cancellation to support@gather.town before the auto-renewal date","expect":null},{"do":"Check your order form for any minimum commitment you still owe","expect":null}],"confirm_by":"Not described in the Terms","effective":"At the end of the then-current billing cycle","notice":"Before the auto-renewal date","refund":"No refund for prepaid services. Outstanding balances, including minimum commitments under a Gather Order Form, stay payable however the agreement ends.","fees":null,"source_ids":["pr1","t6","t7","t9","t10","t11","t8"]}],"pay_less":[{"type":"seat_reduction","what":"Gather 2.0: remove members, then open Billing Dashboard, Manage billing, Update Seats and save a lower count. Removed seats become a credit toward your next invoice; seats can't go below the number of members.","evidence":"documented","source_ids":["n5","n6","n7"]},{"type":"annual_billing","what":"Annual billing is $12 per user per month, against $15 on monthly billing, per Gather's 2025 pricing update.","evidence":"documented","source_ids":["pc1"]},{"type":"discount_program","what":"Gather's Classic (1.0) help center says non-profit and educational spaces may get 30% off a monthly subscription; contact sales to see if your space qualifies.","evidence":"documented","source_ids":["x2","x3"]}],"export":[],"after_cancel":{"access_until":"The end of the current billing period","data_kept":"After termination Gather may delete customer content but isn't required to. When a space is cancelled or deleted on request, Gather deletes its data within 30 days of the request.","you_lose":["Paid access for your team once the billing period ends; Gather has no free tier for 1.0 or 2.0","Customer content in the space, which Gather may delete after termination"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Check which Gather you pay for: Gather 2.0 is cancelled from the Billing Dashboard, Gather 1.0 from the Space Dashboard, and changes on one don't apply to the other.","Only an Admin can cancel or change the subscription.","Cancel before the renewal date: a renewal you didn't cancel first is non-refundable.","The Terms also accept cancellation in writing to support@gather.town.","Deleting your account is not the same as cancelling: associated spaces may stay accessible, especially if they have other admins."]},"sources":[{"id":"g1","url":"https://support.gather.town/articles/2904336860-start-and-manage-monthly-or-annual-gather-1-0-subscriptions","title":"Start and Manage Monthly or Annual Gather 1.0 Subscriptions","publisher":"vendor","quote":"To create or modify your subscription, you need to be an Admin of the space.","supports":"who can change the subscription"},{"id":"g2","url":"https://support.gather.town/articles/2904336860-start-and-manage-monthly-or-annual-gather-1-0-subscriptions","title":"Start and Manage Monthly or Annual Gather 1.0 Subscriptions","publisher":"vendor","quote":"Click the Main Menu button (Gather logo)","supports":"the first step"},{"id":"g3","url":"https://support.gather.town/articles/2904336860-start-and-manage-monthly-or-annual-gather-1-0-subscriptions","title":"Start and Manage Monthly or Annual Gather 1.0 Subscriptions","publisher":"vendor","quote":"Settings > Space > Advanced > Space Dashboard","supports":"the menu path to the Space Dashboard"},{"id":"g4","url":"https://support.gather.town/articles/2904336860-start-and-manage-monthly-or-annual-gather-1-0-subscriptions","title":"Start and Manage Monthly or Annual Gather 1.0 Subscriptions","publisher":"vendor","quote":"Select the Plans & Billing tab","supports":"the billing tab"},{"id":"g5","url":"https://support.gather.town/articles/2904336860-start-and-manage-monthly-or-annual-gather-1-0-subscriptions","title":"Start and Manage Monthly or Annual Gather 1.0 Subscriptions","publisher":"vendor","quote":"find your subscription and click on Manage","supports":"finding the subscription"},{"id":"g6","url":"https://support.gather.town/articles/2904336860-start-and-manage-monthly-or-annual-gather-1-0-subscriptions","title":"Start and Manage Monthly or Annual Gather 1.0 Subscriptions","publisher":"vendor","quote":"Click Cancel my subscription","supports":"the cancel button"},{"id":"g7","url":"https://support.gather.town/articles/2904336860-start-and-manage-monthly-or-annual-gather-1-0-subscriptions","title":"Start and Manage Monthly or Annual Gather 1.0 Subscriptions","publisher":"vendor","quote":"Follow the prompts and click Continue with cancellation","supports":"the final confirmation"},{"id":"g9","url":"https://support.gather.town/articles/8014157780-refund-policy","title":"Refund Policy","publisher":"vendor","quote":"Renewed subscriptions are also non-refundable if they were not canceled before the renewal date.","supports":"no refund on a renewal you did not cancel"},{"id":"t1","url":"https://www.gather.town/legal/gather-terms-of-service","title":"Gather Terms of Service","publisher":"vendor","quote":"said subscription shall auto-renew immediately upon the end date of the Term.","supports":"automatic renewal"},{"id":"t3","url":"https://www.gather.town/legal/gather-terms-of-service","title":"Gather Terms of Service","publisher":"vendor","quote":"such termination will take effect at the end of the then-current billing cycle.","supports":"when cancelling takes effect"},{"id":"t4","url":"https://www.gather.town/legal/gather-terms-of-service","title":"Gather Terms of Service","publisher":"vendor","quote":"Upon termination, Gather reserves the right (but incurs no obligation) to delete any Customer Content","supports":"Gather may delete content after termination"},{"id":"t5","url":"https://www.gather.town/legal/gather-terms-of-service","title":"Gather Terms of Service","publisher":"vendor","quote":"Gather will delete data associated with the Virtual Space within thirty (30) days of the request.","supports":"the deletion window for cancelled spaces"},{"id":"p2","url":"https://support.gather.town/articles/8014157780-refund-policy","title":"Refund Policy","publisher":"vendor","quote":"changes, cancellations, and refunds on one platform do not automatically apply to the other.","supports":"Gather 1.0 and 2.0 are billed separately"},{"id":"d3","url":"https://support.gather.town/articles/6893786325-delete-your-account","title":"Delete Your Account","publisher":"vendor","quote":"Associated spaces may still be accessible, especially if there are other administrators for the space.","supports":"deleting the account does not remove shared spaces"},{"id":"x1","url":"https://support.gather.town/articles/2244523252-discounts-and-sponsorships","title":"Discounts and Sponsorships","publisher":"vendor","quote":"For all other types of spaces, we offer a 15% discount for annual subscriptions.","supports":"the annual discount"},{"id":"x2","url":"https://support.gather.town/articles/2244523252-discounts-and-sponsorships","title":"Discounts and Sponsorships","publisher":"vendor","quote":"you may be eligible for a 30% discount on a monthly subscription","supports":"the nonprofit and educational discount"},{"id":"x3","url":"https://support.gather.town/articles/2244523252-discounts-and-sponsorships","title":"Discounts and Sponsorships","publisher":"vendor","quote":"To learn more and see if your space qualifies for a discount, contact our sales team.","supports":"how to apply"},{"id":"n1","url":"https://support.help.gather.town/articles/4876514502-start-manage-subscription","title":"Start & Manage Subscription","publisher":"vendor","quote":"Open the Main Menu and click Billing Dashboard","supports":"Gather 2.0: open the Billing Dashboard"},{"id":"n2","url":"https://support.help.gather.town/articles/4876514502-start-manage-subscription","title":"Start & Manage Subscription","publisher":"vendor","quote":"Select Manage Billing","supports":"Gather 2.0: Manage Billing"},{"id":"n3","url":"https://support.help.gather.town/articles/4876514502-start-manage-subscription","title":"Start & Manage Subscription","publisher":"vendor","quote":"Follow the prompts to Cancel plan","supports":"Gather 2.0: the cancel step"},{"id":"n4","url":"https://support.help.gather.town/articles/4876514502-start-manage-subscription","title":"Start & Manage Subscription","publisher":"vendor","quote":"When you cancel, your plan will remain active until the end of your current billing period.","supports":"Gather 2.0: when cancelling takes effect"},{"id":"n5","url":"https://support.help.gather.town/articles/4876514502-start-manage-subscription","title":"Start & Manage Subscription","publisher":"vendor","quote":"Click Update Seats","supports":"Gather 2.0: reducing seats"},{"id":"n6","url":"https://support.help.gather.town/articles/4876514502-start-manage-subscription","title":"Start & Manage Subscription","publisher":"vendor","quote":"The number of seats must be equal to or greater than the number of members in your workspace.","supports":"remove members before seats"},{"id":"n7","url":"https://support.help.gather.town/articles/4876514502-start-manage-subscription","title":"Start & Manage Subscription","publisher":"vendor","quote":"When you remove seats from a monthly or annual subscription, you’ll receive a credit toward your next invoice.","supports":"credit for removed seats"},{"id":"n8","url":"https://support.help.gather.town/articles/3935502038-user-roles-permissions","title":"User Roles & Permissions","publisher":"vendor","quote":"Start, modify, or cancel subscription and change payment methods.","supports":"the Admin permission to cancel"},{"id":"n9","url":"https://support.help.gather.town/articles/4624739973-gather-2-0-refund-policy","title":"Gather 2.0 Refund Policy","publisher":"vendor","quote":"Gather generally does not offer refunds for most subscription-related charges.","supports":"Gather 2.0 refunds"},{"id":"n10","url":"https://support.help.gather.town/articles/4624739973-gather-2-0-refund-policy","title":"Gather 2.0 Refund Policy","publisher":"vendor","quote":"Gather does not provide prorated refunds for unused time in an active billing cycle.","supports":"no prorated refunds"},{"id":"n11","url":"https://support.help.gather.town/articles/4624739973-gather-2-0-refund-policy","title":"Gather 2.0 Refund Policy","publisher":"vendor","quote":"Renewed subscriptions are non-refundable if they were not canceled before the renewal date.","supports":"renewals not cancelled in time"},{"id":"n12","url":"https://support.help.gather.town/articles/4624739973-gather-2-0-refund-policy","title":"Gather 2.0 Refund Policy","publisher":"vendor","quote":"please contact our support team at support@gather.town.","supports":"billing errors and questions"},{"id":"g10","url":"https://support.gather.town/articles/2904336860-start-and-manage-monthly-or-annual-gather-1-0-subscriptions","title":"Start and Manage Monthly or Annual Gather 1.0 Subscriptions","publisher":"vendor","quote":"Your subscription will stay active until the end of the billing cycle.","supports":"Gather 1.0: when cancelling takes effect"},{"id":"g11","url":"https://support.gather.town/articles/2904336860-start-and-manage-monthly-or-annual-gather-1-0-subscriptions","title":"Start and Manage Monthly or Annual Gather 1.0 Subscriptions","publisher":"vendor","quote":"No, we don't currently offer a refund for prepaid subscription fees.","supports":"Gather 1.0 refunds"},{"id":"t6","url":"https://www.gather.town/legal/gather-terms-of-service","title":"Gather Terms of Service","publisher":"vendor","quote":"Customer may terminate this Agreement by canceling the Services in writing to support@gather.town and such termination will take effect at the end of the then-current billing cycle.","supports":"cancelling in writing to support@gather.town"},{"id":"t7","url":"https://www.gather.town/legal/gather-terms-of-service","title":"Gather Terms of Service","publisher":"vendor","quote":"If Customer notifies Gather in writing of its request to cancel the renewal subscription prior to its auto-renewal date, then Customer subscription shall not be auto-renewed.","supports":"written notice stops auto-renewal"},{"id":"t8","url":"https://www.gather.town/legal/gather-terms-of-service","title":"Gather Terms of Service","publisher":"vendor","quote":"under no circumstances will Gather issue a refund for prepaid Services.","supports":"no refunds for prepaid services"},{"id":"t9","url":"https://www.gather.town/legal/gather-terms-of-service","title":"Gather Terms of Service","publisher":"vendor","quote":"Regardless of how this Agreement is terminated, Customer agrees to pay any outstanding balances","supports":"balances stay due"},{"id":"t10","url":"https://www.gather.town/legal/gather-terms-of-service","title":"Gather Terms of Service","publisher":"vendor","quote":"Gather Order Form","supports":"order-form commitments"},{"id":"t11","url":"https://www.gather.town/legal/gather-terms-of-service","title":"Gather Terms of Service","publisher":"vendor","quote":"minimum commitments","supports":"minimum commitments stay due"},{"id":"pc1","url":"https://support.gather.town/articles/2500085119-understanding-gather-s-pricing-changes-2025","title":"Understanding Gather's pricing changes (2025)","publisher":"vendor","quote":"Pricing for both Gather 2.0 and Gather 1.0 will update to $15/user/month (monthly) or $12/user/month (annual).","supports":"monthly and annual prices"},{"id":"pc2","url":"https://support.gather.town/articles/2500085119-understanding-gather-s-pricing-changes-2025","title":"Understanding Gather's pricing changes (2025)","publisher":"vendor","quote":"There will no longer be a free tier for Gather 1.0 or Gather 2.0.","supports":"no free tier"},{"id":"pr1","url":"https://www.gather.town/pricing","title":"Gather pricing","publisher":"vendor","quote":"Contact for custom quote","supports":"Custom plans are quoted by sales"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Gather's help center doesn't describe a confirmation screen or email after cancelling.","What happens to a Gather 2.0 office and its data after the plan ends isn't described in the help center.","Exporting space data or content before cancelling isn't described in Gather's help center.","The non-profit and educational discount is described only in the Classic (1.0) help center; whether it applies to Gather 2.0 isn't stated.","Gather's pricing page and its 2025 pricing article show different per-member prices; check the current price on the pricing page."],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Added the Gather 2.0 route (Billing Dashboard, Manage Billing, Cancel plan, Admins only), which the draft lacked; Gather 1.0 is now the second route","Written cancellation: the Terms name support@gather.town as the address; written notice before the auto-renewal date stops renewal","Added a route for custom plans under an order form: minimum commitments stay payable","Refunds: no refunds for prepaid services or unused time; billing errors go to support@gather.town","Added seat reduction with credit toward the next invoice, and the $12 annual vs $15 monthly per-user price; noted there is no free tier","Gather's help center pages were read directly; they can't be re-checked automatically"]}},"delete_account":{"url":"https://www.gather.town/legal/gather-privacy-policy","difficulty":"hard","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/gather","json":"https://stackcut.io/exits/gather.json","evidence":{"packet_revision":"04de1693b591435ebd326c234bf3cabbb9944f96eb6d641991952d87b17b2d00","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"gather--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"gather--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"gather--direct-web--r3","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"gather--sales-contract--r4","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"getresponse","name":"GetResponse","category":"marketing_sales","website":"https://www.getresponse.com","domains":["getresponse.com"],"summary":"In a browser, go to Profile > Billing, click Cancel plan, then Yes, move on to cancellation, pass the one-time offer and click Cancel my account. Settle any unpaid balance or list overage first. Access runs to the end of the paid period, with no refunds. Apple-billed subscriptions cancel in the App Store.","routes":[{"channel":"direct_web","label":"Paid plan, cancel in a browser","applies_to":"Paid GetResponse plans (monthly or annual) billed by GetResponse","who":"A user signed in to the account in a browser; the help page doesn't name a role","method":"self_serve","start_url":null,"steps":[{"do":"Settle any outstanding payments and bring your contact list within your plan's limit first","expect":null},{"do":"In a browser (not the mobile app), go to Profile > Billing and click Cancel plan","expect":null},{"do":"Review the information and click Yes, move on to cancellation","expect":"A one-time offer: a free month, a downgrade or a 60-day freeze (annual plans: two free months or a downgrade)"},{"do":"Decline the offer, optionally give a reason, then click Cancel my account","expect":"A confirmation message"}],"confirm_by":"A confirmation message, a banner on the dashboard and billing page with the closure date, and an email confirming that your account is closed","effective":"The account stays active until the end of the last paid billing period","notice":null,"refund":"None, even if you cancel right after the card is charged for a new billing period","fees":"If your list is over the plan limit, the list extension fee is charged on the last day of the current billing period and must be paid before you can cancel","source_ids":["s1","s2","s3","s4","s5","s9","s10","s11","s12","s14","s15","s16","s17","s18","s20","s21"]},{"channel":"apple_app_store","label":"Billed through the Apple App Store","applies_to":"Paid plans bought in the GetResponse mobile app and billed through the Apple App Store","who":"The person whose Apple Account pays for the subscription","method":"platform_settings","start_url":"https://apps.apple.com/account/subscriptions","steps":[{"do":"On iPhone or iPad, open Settings, tap your name, then Subscriptions, and choose GetResponse","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription, scrolling down if you don't see it","expect":null}],"confirm_by":"The subscription shows no Cancel button, or an expiration message in red text","effective":"Under GetResponse's terms, a paid account stays active until the end of the paid billing period","notice":null,"refund":null,"fees":null,"source_ids":["s30","s31","s34","s35","s36"]}],"pay_less":[{"type":"retention_offer","what":"At cancellation, a one-time choice: monthly plans can take one free month, a downgrade or a 60-day freeze; annual plans can take two free months or a downgrade","evidence":"documented","source_ids":["s14","s15","s16","s17"]},{"type":"pause","what":"Monthly plans can freeze the account for 60 days, offered once during cancellation","evidence":"documented","source_ids":["s14","s16"]},{"type":"annual_billing","what":"Yearly billing is discounted: the pricing page's toggle shows Yearly -18%","evidence":"documented","source_ids":["s29"]},{"type":"downgrade","what":"Ask Support for a lower plan (contact-form ticket in the Billing issues category, or LiveChat); a paid account can't be downgraded to the free plan","evidence":"documented","source_ids":["s22","s23","s24"]}],"export":[{"data":"Active contacts, with the fields you choose (contact ID, list, name, email, subscription details, and optionally scoring, tags and custom fields)","how":"Go to Contacts > Search, click Advanced search, choose the lists and click Apply. Click the Actions icon next to the contact count, click Export, choose the format and fields, click Export new file, then Download","format":"CSV or XLSX","limits":"Export files older than 7 days are removed","source_ids":["s26","s27","s28"]}],"after_cancel":{"access_until":"The end of the last paid billing period","data_kept":"Under the Terms, a deactivated paid account can be restored, with its data and contact list, within 120 days of deactivation; the agreement ends when the account is actually deleted","you_lose":["Access to plan features and content after the paid period ends","Adding contacts beyond your plan's list size limit, from the moment you schedule cancellation"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"After Yes, move on to cancellation, a one-time offer appears (a free month, a downgrade or a 60-day freeze; annual plans: two free months or a downgrade), then an optional reason before Cancel my account","tips":["Cancel in a browser; the mobile app can't close the account","If you're still charged, the last page was probably reached but not finalized; look for the email confirming the account is closed","Upgrading or buying an add-on after scheduling cancellation undoes it","To undo a scheduled cancellation, go to Profile > Billing, click I want to keep my plan, then Yes, keep plan","Download contact exports before you cancel; export files older than 7 days are removed"]},"sources":[{"id":"s1","url":"https://www.getresponse.com/help/how-to-cancel-my-account.html","title":"How to cancel my paid account?","publisher":"vendor","quote":"You can only cancel your subscription using a browser, you will not be able to close your account in the mobile app.","supports":"cancel in a browser, not the app"},{"id":"s2","url":"https://www.getresponse.com/help/how-to-cancel-my-account.html","title":"How to cancel my paid account?","publisher":"vendor","quote":"Cancel plan","supports":"the Cancel plan button on the Billing page"},{"id":"s3","url":"https://www.getresponse.com/help/how-to-cancel-my-account.html","title":"How to cancel my paid account?","publisher":"vendor","quote":"Yes, move on to cancellation","supports":"the confirm step after Cancel plan"},{"id":"s4","url":"https://www.getresponse.com/help/how-to-cancel-my-account.html","title":"How to cancel my paid account?","publisher":"vendor","quote":"Cancel my account","supports":"the final cancel button"},{"id":"s5","url":"https://www.getresponse.com/help/how-to-cancel-my-account.html","title":"How to cancel my paid account?","publisher":"vendor","quote":"Your account will remain active until the end of the last paid billing period.","supports":"access continues to the end of the paid period"},{"id":"s6","url":"https://www.getresponse.com/help/how-to-cancel-my-account.html","title":"How to cancel my paid account?","publisher":"vendor","quote":"adding contacts beyond your plan’s list size limit is disabled during the notice period","supports":"limits during the notice period"},{"id":"s7","url":"https://www.getresponse.com/help/how-to-cancel-my-account.html","title":"How to cancel my paid account?","publisher":"vendor","quote":"I want to keep my plan","supports":"undoing a scheduled cancellation"},{"id":"s8","url":"https://www.getresponse.com/help/how-to-cancel-my-account.html","title":"How to cancel my paid account?","publisher":"vendor","quote":"Yes, keep plan","supports":"confirming the undo"},{"id":"s9","url":"https://www.getresponse.com/help/how-to-cancel-my-account.html","title":"How to cancel my paid account?","publisher":"vendor","quote":"You may close your GetResponse account at any time during your subscription, provided that your account is fully paid up","supports":"cancelling needs a fully paid account"},{"id":"s10","url":"https://www.getresponse.com/help/how-to-cancel-my-account.html","title":"How to cancel my paid account?","publisher":"vendor","quote":"If your account has any outstanding payments, you must settle them first before you can schedule","supports":"outstanding payments block cancelling"},{"id":"s11","url":"https://www.getresponse.com/help/how-to-cancel-my-account.html","title":"How to cancel my paid account?","publisher":"vendor","quote":"The list extension fee will be charged on the last day of the current billing period","supports":"list extension fee when over the list limit"},{"id":"s12","url":"https://www.getresponse.com/help/how-to-cancel-my-account.html","title":"How to cancel my paid account?","publisher":"vendor","quote":"A banner will also be displayed on both the dashboard and the billing page, reminding you that","supports":"the closure banner"},{"id":"s13","url":"https://www.getresponse.com/help/how-to-cancel-my-account.html","title":"How to cancel my paid account?","publisher":"vendor","quote":"If you upgrade the account or purchase an add-on after cancellation has already been scheduled","supports":"upgrading or buying an add-on undoes the cancellation"},{"id":"s14","url":"https://www.getresponse.com/help/how-to-cancel-my-account.html","title":"How to cancel my paid account?","publisher":"vendor","quote":"Before closing the account, we provide a one-time opportunity to choose from the following options:","supports":"the one-time retention offer"},{"id":"s15","url":"https://www.getresponse.com/help/how-to-cancel-my-account.html","title":"How to cancel my paid account?","publisher":"vendor","quote":"using GetResponse for 1 month completely free of charge","supports":"monthly plans: a free month"},{"id":"s16","url":"https://www.getresponse.com/help/how-to-cancel-my-account.html","title":"How to cancel my paid account?","publisher":"vendor","quote":"freezing your account for 60 days","supports":"monthly plans: a 60-day freeze"},{"id":"s17","url":"https://www.getresponse.com/help/how-to-cancel-my-account.html","title":"How to cancel my paid account?","publisher":"vendor","quote":"using GetResponse for 2 months completely free of charge","supports":"annual plans: two free months"},{"id":"s18","url":"https://www.getresponse.com/help/i-canceled-my-subscription-why-am-i-still-being-charged.html","title":"I canceled my subscription. Why am I still being charged?","publisher":"vendor","quote":"you should receive an email confirming that your account is closed.","supports":"the confirmation email"},{"id":"s19","url":"https://www.getresponse.com/help/i-canceled-my-subscription-why-am-i-still-being-charged.html","title":"I canceled my subscription. Why am I still being charged?","publisher":"vendor","quote":"the last page was reached but not finalized so the account is still open.","supports":"an unfinished cancellation keeps the account open"},{"id":"s20","url":"https://www.getresponse.com/help/what-is-the-getresponse-refund-policy.html","title":"What is the GetResponse refund policy?","publisher":"vendor","quote":"we don’t issue refunds, even if you cancel immediately after your credit card is charged for the new billing period.","supports":"no refunds"},{"id":"s21","url":"https://www.getresponse.com/help/what-is-the-getresponse-refund-policy.html","title":"What is the GetResponse refund policy?","publisher":"vendor","quote":"After that, the billing system automatically renews your account every 30 days","supports":"automatic renewal"},{"id":"s22","url":"https://www.getresponse.com/help/how-can-i-change-my-subscription-plan.html","title":"How to change my subscription plan?","publisher":"vendor","quote":"Downgrades can only be performed by Support Team as per your request.","supports":"downgrades go through Support"},{"id":"s23","url":"https://www.getresponse.com/help/how-can-i-change-my-subscription-plan.html","title":"How to change my subscription plan?","publisher":"vendor","quote":"please create a support ticket via our contact form (select Billing issues category)","supports":"how to request a downgrade"},{"id":"s24","url":"https://www.getresponse.com/help/how-can-i-change-my-subscription-plan.html","title":"How to change my subscription plan?","publisher":"vendor","quote":"Please remember that there is no option to perform a downgrade from a paid account to a free one.","supports":"no downgrade from paid to free"},{"id":"s25","url":"https://www.getresponse.com/help/how-can-i-change-my-subscription-plan.html","title":"How to change my subscription plan?","publisher":"vendor","quote":"from annual/biannual payments to monthly payments","supports":"switching billing period through Support"},{"id":"s26","url":"https://www.getresponse.com/help/how-can-i-export-contacts.html","title":"How can I export contacts?","publisher":"vendor","quote":"You can export active contacts from your GetResponse account.","supports":"what the contact export covers"},{"id":"s27","url":"https://www.getresponse.com/help/how-can-i-export-contacts.html","title":"How can I export contacts?","publisher":"vendor","quote":"select a format (csv or xlsx)","supports":"export formats"},{"id":"s28","url":"https://www.getresponse.com/help/how-can-i-export-contacts.html","title":"How can I export contacts?","publisher":"vendor","quote":"Exports older than 7 days will be removed.","supports":"how long an export file stays available"},{"id":"s29","url":"https://www.getresponse.com/pricing","title":"GetResponse pricing","publisher":"vendor","quote":"Yearly -18%","supports":"the yearly billing discount"},{"id":"s30","url":"https://www.getresponse.com/legal","title":"GetResponse Terms of Service","publisher":"vendor","quote":"If you are billed through the Apple App Store, you must cancel your Subscription through the App Store.","supports":"Apple-billed subscriptions cancel in the App Store"},{"id":"s31","url":"https://www.getresponse.com/legal","title":"GetResponse Terms of Service","publisher":"vendor","quote":"A Paid Account remains active until the end of the paid Billing Period","supports":"cancelling takes effect at the end of the paid period"},{"id":"s32","url":"https://www.getresponse.com/legal","title":"GetResponse Terms of Service","publisher":"vendor","quote":"within 30 days (for Free Accounts) or 120 days (for paid Accounts) from the date of its deactivation","supports":"restore window after deactivation"},{"id":"s33","url":"https://www.getresponse.com/legal","title":"GetResponse Terms of Service","publisher":"vendor","quote":"The agreement with GetResponse is terminated upon the actual deletion of the Account.","supports":"the agreement ends when the account is deleted"},{"id":"s34","url":"https://support.apple.com/en-us/118428","title":"Apple Support: cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name.","supports":"the first step on iPhone or iPad"},{"id":"s35","url":"https://support.apple.com/en-us/118428","title":"Apple Support: cancel a subscription from Apple","publisher":"platform","quote":"Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button.","supports":"the cancel step on iPhone or iPad"},{"id":"s36","url":"https://support.apple.com/en-us/118428","title":"Apple Support: cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to tell it's cancelled"}],"verification":{"level":"docs","checked_on":"2026-10-08","by":"stackcut-research","unverified":["GetResponse's help pages don't say who on a multi-user account can cancel","When a downgrade takes effect, and any proration, isn't stated on GetResponse's plan-change page","Whether the mobile app sells subscriptions through Google Play isn't stated in GetResponse's terms or help pages","GetResponse MAX and other custom contracts aren't covered on GetResponse's public help pages"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Added an Apple App Store route: GetResponse's Terms say App Store-billed subscriptions must be cancelled through the App Store","Added the documented one-time retention offer (free month, downgrade or 60-day freeze; annual plans two free months), the conditions that block cancelling (unpaid balance, list overage) and the list extension fee","Fixed confirmation (message, closure-date banner, email) and the notice-period wording; added that upgrading or buying an add-on undoes a scheduled cancellation","Added data_kept from the Terms (paid accounts can be restored within 120 days of deactivation)","Dropped the API export item, which wasn't re-checked, and replaced fragment quotes with full sentences"]}},"page":"https://stackcut.io/cancel/getresponse","json":"https://stackcut.io/exits/getresponse.json","evidence":{"packet_revision":"c0ea4bc96ab36e54ebaca66ec431729444e7d3a1bb079195668e4d366aaf8610","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"getresponse--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"getresponse--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"github","name":"GitHub","category":"developer_tools","website":"https://github.com","domains":["github.com"],"summary":"GitHub Pro and Team: downgrade to Free under Settings, Billing and licensing, Current plan, Edit; it takes effect when the billing cycle ends, with no refunds. Self-serve Enterprise ends by deleting the enterprise account; invoiced Enterprise goes through GitHub Sales. Copilot is billed separately.","routes":[{"channel":"direct_web","label":"GitHub Pro (personal account)","applies_to":"GitHub Pro on a personal account","who":"The personal account owner, signed in","method":"self_serve","start_url":"https://github.com/settings","steps":[{"do":"In the upper-right corner of any GitHub page, click your profile picture, then Settings","expect":"the \"Access\" section of the sidebar"},{"do":"In the Access section, click Billing and licensing, then Additional billing details","expect":"Current plan"},{"do":"If a GitHub Pages site with a custom domain is published from a private repository, remove or update its DNS records first","expect":null},{"do":"Under Current plan, open the Edit drop-down and click Downgrade to Free","expect":"the features your personal account will no longer have access to on your next billing date"},{"do":"Read the list, then click I understand. Continue with downgrade","expect":null}],"confirm_by":"Under Current plan in Billing and licensing, the downgrade is listed as a pending change until your next billing date","effective":"Downgrades and cancellations take effect only after the current billing cycle ends; the service stays active for the paid billing period","notice":null,"refund":"Plans are billed in advance and are non-refundable: no refunds or credits for partial months, downgrades, or unused months","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10"]},{"channel":"direct_web","label":"GitHub Team (organization)","applies_to":"Organizations on GitHub Team that are not owned by an enterprise account","who":"An organization owner or billing manager","method":"self_serve","start_url":"https://github.com/settings/organizations","steps":[{"do":"Click your profile picture, then Settings; in the Access section of the sidebar, click Organizations and select the organization","expect":null},{"do":"Under the organization name, click Settings, then Billing and licensing in the Access section","expect":"Current plan"},{"do":"Under Current plan, open the Edit drop-down and click the downgrade option you want","expect":"the features your organization will no longer have access to on your next billing date"},{"do":"Read the list, then click I understand. Downgrade my organization","expect":null}],"confirm_by":"Under Current plan, the downgrade is listed as a pending change until your next billing date","effective":"The downgrade takes effect after the current billing cycle ends; the organization keeps its paid features until then","notice":null,"refund":"Billed in advance and non-refundable: no refunds or credits for partial months, downgrades, or unused months","fees":null,"source_ids":["s1","s11","s12","s13","s14","s7","s8","s9","s10"]},{"channel":"direct_web","label":"GitHub Enterprise paid by card or PayPal","applies_to":"Self-serve GitHub Enterprise accounts paid by credit card or PayPal (not during a trial and not invoiced)","who":"An enterprise owner","method":"self_serve","start_url":null,"steps":[{"do":"Remove, transfer or delete every organization in the enterprise (a removed organization drops to GitHub Free)","expect":null},{"do":"Open the People tab in the enterprise settings and remove any unaffiliated members who remain","expect":null},{"do":"Go to your enterprise, click Settings at the top of the page, then General","expect":"Delete this enterprise"},{"do":"Click Delete this enterprise, type the enterprise slug in the text box, then click Delete this enterprise","expect":null}],"confirm_by":null,"effective":"Deleting the enterprise account cancels the enterprise license and removes the enterprise account from GitHub","notice":null,"refund":"Billed in advance and non-refundable: no refunds or credits for partial months or unused months","fees":"Any outstanding balance is charged as a one-time payment when you start the deletion","source_ids":["s15","s16","s17","s18","s19","s20","s21","s22","s23","s8","s48","s50","s51"]},{"channel":"sales_contract","applies_to":"GitHub Enterprise paid by invoice (including volume, subscription or prepaid agreements)","who":"The customer's enterprise owner or billing contact, with GitHub's Sales team (your account manager)","method":"contact_sales","start_url":"https://github.com/enterprise/contact","steps":[{"do":"Contact your account manager through GitHub's Sales team and say you want to stop paying for GitHub Enterprise","expect":null}],"confirm_by":null,"effective":"Licenses on a volume, subscription or prepaid agreement keep being billed that way until the agreement expires","notice":null,"refund":"Amounts payable are non-refundable, except as the agreement provides","fees":null,"source_ids":["s24","s25","s26","s27"]},{"channel":"reseller_or_partner","label":"Metered usage billed through Azure","applies_to":"Organizations or enterprises paying for metered GitHub usage through a connected Azure subscription","who":"An organization owner or enterprise owner","method":"self_serve","start_url":null,"steps":[{"do":"In the organization or enterprise settings, open Billing and licensing, then Payment information","expect":"the connected Azure subscription ID"},{"do":"Next to the subscription ID, click the remove control to disconnect the Azure subscription","expect":null}],"confirm_by":null,"effective":"Once disconnected, usage can no longer exceed the amounts included with your plan","notice":null,"refund":null,"fees":"Metered usage is billed monthly in arrears for the previous month's actual usage","source_ids":["s28","s29","s30","s31"]}],"pay_less":[{"type":"free_plan","what":"GitHub Free keeps unlimited public repositories with all features and unlimited private repositories with a limited feature set, plus 2,000 Actions minutes a month","evidence":"documented","source_ids":["s32","s33","s46"]},{"type":"seat_reduction","what":"On GitHub Team, an organization owner or billing manager can remove unassigned seats: organization Settings, Billing & Licensing, Licensing, Edit, Remove seats. The bill drops at the next cycle","evidence":"documented","source_ids":["s34","s35","s45"]},{"type":"student_or_nonprofit","what":"Verified nonprofits (501(c)(3) or equivalent; non-governmental, non-academic, non-commercial and non-political) get a free GitHub Team plan or 25% off GitHub Enterprise Cloud","evidence":"documented","source_ids":["s36","s52"]}],"export":[{"data":"Git repositories with their full revision history","how":"Make a mirror clone with git clone --mirror, and pull Git LFS objects separately if the repository uses them","format":"Git repository","limits":null,"source_ids":["s37"]},{"data":"A repository migration archive","how":"Generate it with the GitHub REST API","format":null,"limits":"Doesn't include Git LFS objects, discussions or packages; there's no supported way to restore it on GitHub","source_ids":["s38","s39"]},{"data":"A copy of your account contents after cancellation, termination or downgrade","how":"Ask GitHub for a copy; it makes a reasonable effort to provide it","format":null,"limits":"Request it within 90 days of the cancellation, termination or downgrade","source_ids":["s40"]}],"after_cancel":{"access_until":"The end of the current billing cycle (the paid period)","data_kept":"A downgraded account keeps its repositories on GitHub Free. Deleting an enterprise account keeps its organizations' repositories and packages unless you delete those organizations, but deletes its billing history. If the account itself is cancelled, GitHub deletes the profile and repository content within 90 days (some may remain in encrypted backups)","you_lose":["Advanced code review tools on private repositories (GitHub Pro to Free)","SAML settings when leaving GitHub Enterprise Cloud (they must be reconfigured if you buy Enterprise again)","The enterprise's billing history, when an enterprise account is deleted","A deleted personal account's content, which GitHub can't restore","Usage beyond the plan's included amounts once an Azure subscription is disconnected"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"Before confirming, GitHub lists the features the account or organization will lose on the next billing date and asks you to click I understand","tips":["Copilot and paid GitHub Marketplace apps are billed separately: downgrading the GitHub plan doesn't cancel them","An organization owned by an enterprise account can't change billing at the organization level","Remove seats only appears when seats are unassigned, so remove members first","A pending downgrade can be cancelled under Current plan before the next billing date","Enterprise accounts paid by invoice or in a trial can't be deleted by their owners","Update DNS for a GitHub Pages custom domain before downgrading Pro to avoid a domain takeover","A GitHub Enterprise trial isn't cancelled by deleting the enterprise: use Cancel trial under Billing and licensing"]},"sources":[{"id":"s1","url":"https://docs.github.com/en/billing/how-tos/manage-plan-and-licenses/downgrade-plan","title":"Downgrading your account's plan","publisher":"vendor","quote":"In the upper-right corner of any page on GitHub, click your profile picture, then click Settings.","supports":"where the downgrade starts"},{"id":"s2","url":"https://docs.github.com/en/billing/how-tos/manage-plan-and-licenses/downgrade-plan","title":"Downgrading your account's plan","publisher":"vendor","quote":"In the \"Access\" section of the sidebar, click Billing and licensing, then click Additional billing details.","supports":"the personal billing menu"},{"id":"s3","url":"https://docs.github.com/en/billing/how-tos/manage-plan-and-licenses/downgrade-plan","title":"Downgrading your account's plan","publisher":"vendor","quote":"Under \"Current plan\", use the Edit drop-down and click Downgrade to Free.","supports":"the Downgrade to Free step"},{"id":"s4","url":"https://docs.github.com/en/billing/how-tos/manage-plan-and-licenses/downgrade-plan","title":"Downgrading your account's plan","publisher":"vendor","quote":"Read the information about the features your personal account will no longer have access to on your next billing date, then click I understand. Continue with downgrade.","supports":"the final confirm step"},{"id":"s5","url":"https://docs.github.com/en/billing/how-tos/manage-plan-and-licenses/downgrade-plan","title":"Downgrading your account's plan","publisher":"vendor","quote":"remove or update your DNS records before downgrading from GitHub Pro to GitHub Free, to avoid the risk of a domain takeover","supports":"the Pages custom domain warning"},{"id":"s6","url":"https://docs.github.com/en/billing/how-tos/manage-plan-and-licenses/downgrade-plan","title":"Downgrading your account's plan","publisher":"vendor","quote":"If you downgrade your personal account from GitHub Pro to GitHub Free, the account will lose access to advanced code review tools on private repositories.","supports":"what Pro to Free loses"},{"id":"s7","url":"https://docs.github.com/en/billing/concepts/impact-of-plan-changes","title":"Impact of changing your plan on billing","publisher":"vendor","quote":"Downgrades and cancellations take effect only after the current billing cycle ends.","supports":"when a downgrade takes effect"},{"id":"s8","url":"https://docs.github.com/en/site-policy/github-terms/github-terms-of-service","title":"GitHub Terms of Service","publisher":"vendor","quote":"There will be no refunds or credits for partial months of service, downgrade refunds, or refunds for months unused","supports":"no refunds"},{"id":"s9","url":"https://docs.github.com/en/site-policy/github-terms/github-terms-of-service","title":"GitHub Terms of Service","publisher":"vendor","quote":"however, the service will remain active for the length of the paid billing period","supports":"access continues for the paid period"},{"id":"s10","url":"https://docs.github.com/en/billing/how-tos/manage-plan-and-licenses/manage-pending-changes","title":"Viewing and managing pending changes to your plan","publisher":"vendor","quote":"You can view and cancel pending changes to your plan before they take effect on your next billing date.","supports":"confirming the scheduled downgrade"},{"id":"s11","url":"https://docs.github.com/en/billing/how-tos/manage-plan-and-licenses/downgrade-plan","title":"Downgrading your account's plan","publisher":"vendor","quote":"Organization owners and billing managers can access or change billing settings for an organization.","supports":"who can downgrade an organization"},{"id":"s12","url":"https://docs.github.com/en/billing/how-tos/manage-plan-and-licenses/downgrade-plan","title":"Downgrading your account's plan","publisher":"vendor","quote":"If your organization is owned by an enterprise account, billing cannot be managed at the organization level.","supports":"enterprise-owned organizations"},{"id":"s13","url":"https://docs.github.com/en/billing/how-tos/manage-plan-and-licenses/downgrade-plan","title":"Downgrading your account's plan","publisher":"vendor","quote":"Under \"Current plan\", use the Edit drop-down and click the downgrade option you want.","supports":"the organization downgrade step"},{"id":"s14","url":"https://docs.github.com/en/billing/how-tos/manage-plan-and-licenses/downgrade-plan","title":"Downgrading your account's plan","publisher":"vendor","quote":"Read the information about the features your organization will no longer have access to on your next billing date, then click I understand. Downgrade my organization.","supports":"the organization confirm step"},{"id":"s15","url":"https://docs.github.com/en/billing/how-tos/manage-plan-and-licenses/downgrade-plan","title":"Downgrading your account's plan","publisher":"vendor","quote":"Enterprise accounts are only available with GitHub Enterprise, so it's not possible to downgrade an enterprise account to another plan.","supports":"enterprise accounts can't be downgraded"},{"id":"s16","url":"https://docs.github.com/en/billing/how-tos/manage-plan-and-licenses/downgrade-plan","title":"Downgrading your account's plan","publisher":"vendor","quote":"Removing an organization from an enterprise automatically downgrades the organization to GitHub Free.","supports":"removed organizations drop to Free"},{"id":"s17","url":"https://docs.github.com/en/billing/how-tos/manage-plan-and-licenses/downgrade-plan","title":"Downgrading your account's plan","publisher":"vendor","quote":"Delete the enterprise account to cancel the GitHub Enterprise subscription.","supports":"deleting the enterprise cancels it"},{"id":"s18","url":"https://docs.github.com/en/enterprise-cloud@latest/admin/managing-your-enterprise-account/deleting-an-enterprise-account","title":"Deleting an enterprise account","publisher":"vendor","quote":"Enterprise owners can delete an enterprise account if the company pays by credit card or PayPal.","supports":"who can delete an enterprise"},{"id":"s19","url":"https://docs.github.com/en/enterprise-cloud@latest/admin/managing-your-enterprise-account/deleting-an-enterprise-account","title":"Deleting an enterprise account","publisher":"vendor","quote":"Before you can delete an enterprise account, you must remove, transfer, or delete all organizations in the enterprise.","supports":"the prerequisite"},{"id":"s20","url":"https://docs.github.com/en/enterprise-cloud@latest/admin/managing-your-enterprise-account/deleting-an-enterprise-account","title":"Deleting an enterprise account","publisher":"vendor","quote":"In the text box, type the enterprise slug to confirm the deletion, then click Delete this enterprise","supports":"the final deletion step"},{"id":"s21","url":"https://docs.github.com/en/enterprise-cloud@latest/admin/managing-your-enterprise-account/deleting-an-enterprise-account","title":"Deleting an enterprise account","publisher":"vendor","quote":"Deleting your enterprise account cancels the enterprise license and removes the enterprise account from GitHub.","supports":"what deletion does"},{"id":"s22","url":"https://docs.github.com/en/enterprise-cloud@latest/admin/managing-your-enterprise-account/deleting-an-enterprise-account","title":"Deleting an enterprise account","publisher":"vendor","quote":"If there are any outstanding balances on your account, you will be charged a one-time payment when you initiate the deletion process.","supports":"the final charge"},{"id":"s23","url":"https://docs.github.com/en/enterprise-cloud@latest/admin/managing-your-enterprise-account/deleting-an-enterprise-account","title":"Deleting an enterprise account","publisher":"vendor","quote":"The enterprise account is currently in a trial period.","supports":"trials can't be deleted this way (with invoiced accounts)"},{"id":"s24","url":"https://docs.github.com/en/billing/how-tos/manage-plan-and-licenses/downgrade-plan","title":"Downgrading your account's plan","publisher":"vendor","quote":"If you want to stop paying for GitHub Enterprise altogether and your company pays via invoice, contact GitHub's Sales team.","supports":"the invoiced Enterprise route"},{"id":"s25","url":"https://docs.github.com/en/enterprise-cloud@latest/admin/managing-your-enterprise-account/deleting-an-enterprise-account","title":"Deleting an enterprise account","publisher":"vendor","quote":"The enterprise account is paid via invoice.","supports":"invoiced enterprises can't self-delete"},{"id":"s26","url":"https://docs.github.com/en/billing/how-tos/set-up-payment/connect-azure-sub","title":"Connecting an Azure subscription","publisher":"vendor","quote":"If you currently pay for your GitHub Enterprise licenses through a volume, subscription, or prepaid agreement, you will continue to be billed in this way until your agreement expires","supports":"agreements bill until they expire"},{"id":"s27","url":"https://docs.github.com/en/site-policy/github-terms/github-terms-of-service","title":"GitHub Terms of Service","publisher":"vendor","quote":"Amounts payable under this Agreement are non-refundable, except as otherwise provided in this Agreement.","supports":"invoiced amounts are non-refundable"},{"id":"s28","url":"https://docs.github.com/en/billing/how-tos/set-up-payment/connect-azure-sub","title":"Connecting an Azure subscription","publisher":"vendor","quote":"You can pay for metered usage of GitHub features through Azure by connecting an Azure Subscription ID","supports":"the Azure billing channel"},{"id":"s29","url":"https://docs.github.com/en/billing/how-tos/set-up-payment/connect-azure-sub","title":"Connecting an Azure subscription","publisher":"vendor","quote":"Click to remove the connection.","supports":"disconnecting Azure"},{"id":"s30","url":"https://docs.github.com/en/billing/how-tos/set-up-payment/connect-azure-sub","title":"Connecting an Azure subscription","publisher":"vendor","quote":"If you disconnect your Azure subscription from your account, your usage can no longer exceed the amounts included with your plan.","supports":"what disconnecting does"},{"id":"s31","url":"https://docs.github.com/en/site-policy/github-terms/github-terms-of-service","title":"GitHub Terms of Service","publisher":"vendor","quote":"you pay for those Service features based on your actual usage in the preceding month","supports":"metered usage is billed in arrears"},{"id":"s32","url":"https://docs.github.com/en/get-started/learning-about-github/githubs-plans","title":"GitHub's plans","publisher":"vendor","quote":"unlimited public repositories with a full feature set, and on unlimited private repositories with a limited feature set","supports":"what GitHub Free keeps"},{"id":"s33","url":"https://docs.github.com/en/billing/how-tos/manage-plan-and-licenses/downgrade-plan","title":"Downgrading your account's plan","publisher":"vendor","quote":"Under \"Current plan\", use the Edit drop-down and click Downgrade to Free.","supports":"moving to GitHub Free"},{"id":"s34","url":"https://docs.github.com/en/billing/how-tos/manage-plan-and-licenses/manage-user-licenses","title":"Managing user licenses for an organization or enterprise","publisher":"vendor","quote":"If you're the owner or billing manager of an organization on a GitHub Team plan, you can add or remove user licenses to your plan","supports":"who can remove seats"},{"id":"s35","url":"https://docs.github.com/en/billing/concepts/impact-of-plan-changes","title":"Impact of changing your plan on billing","publisher":"vendor","quote":"Removing seats takes effect in the next cycle, unless access is manually revoked.","supports":"when fewer seats lower the bill"},{"id":"s36","url":"https://github.com/solutions/industry/nonprofits","title":"GitHub for Nonprofits","publisher":"vendor","quote":"Verified nonprofits get exclusive access to a free GitHub Team plan or 25% off the GitHub Enterprise cloud plan.","supports":"the nonprofit program"},{"id":"s37","url":"https://docs.github.com/en/repositories/archiving-a-github-repository/backing-up-a-repository","title":"Backing up a repository","publisher":"vendor","quote":"You can take a backup of a Git repository, including the revision history, by performing a mirror clone with the Git CLI.","supports":"backing up repositories"},{"id":"s38","url":"https://docs.github.com/en/repositories/archiving-a-github-repository/backing-up-a-repository","title":"Backing up a repository","publisher":"vendor","quote":"You can use the REST API to generate a migration archive for a repository.","supports":"migration archives"},{"id":"s39","url":"https://docs.github.com/en/repositories/archiving-a-github-repository/backing-up-a-repository","title":"Backing up a repository","publisher":"vendor","quote":"Migration archives do not include all data related to a repository. For example, Git Large File Storage objects, discussions, or packages are not included.","supports":"what migration archives leave out"},{"id":"s40","url":"https://docs.github.com/en/site-policy/github-terms/github-terms-of-service","title":"GitHub Terms of Service","publisher":"vendor","quote":"Upon request, we will make a reasonable effort to provide an Account owner with a copy of your lawful, non-infringing Account contents after Account cancellation, termination, or downgrade.","supports":"a copy of account contents on request"},{"id":"s41","url":"https://docs.github.com/en/site-policy/github-terms/github-terms-of-service","title":"GitHub Terms of Service","publisher":"vendor","quote":"We will delete your full profile and the Content of your repositories within 90 days of cancellation or termination","supports":"how long data is kept after account cancellation"},{"id":"s42","url":"https://docs.github.com/en/billing/concepts/impact-of-plan-changes","title":"Impact of changing your plan on billing","publisher":"vendor","quote":"Making a change to the GitHub plan for your personal account, organization, or enterprise account does not affect billing for use of GitHub features, such as Copilot","supports":"Copilot and Marketplace are billed separately"},{"id":"s43","url":"https://docs.github.com/en/billing/how-tos/manage-plan-and-licenses/downgrade-plan","title":"Downgrading your account's plan","publisher":"vendor","quote":"Downgrading from GitHub Enterprise Cloud disables any SAML settings.","supports":"SAML settings are lost"},{"id":"s44","url":"https://docs.github.com/en/account-and-profile/how-tos/account-management/deleting-your-personal-account","title":"Deleting your personal account","publisher":"vendor","quote":"Before you delete your personal account, make a copy of all repositories, private forks, wikis, issues, and pull requests owned by your account.","supports":"export before deleting an account"},{"id":"s45","url":"https://docs.github.com/en/billing/how-tos/manage-plan-and-licenses/manage-user-licenses","title":"Managing user licenses for an organization or enterprise","publisher":"vendor","quote":"Remove seats is only displayed when you have unassigned seats available","supports":"seats must be unassigned to remove them"},{"id":"s46","url":"https://docs.github.com/en/get-started/learning-about-github/githubs-plans","title":"GitHub's plans","publisher":"vendor","quote":"2,000 GitHub Actions minutes per month","supports":"Actions minutes on GitHub Free"},{"id":"s47","url":"https://docs.github.com/en/billing/how-tos/manage-plan-and-licenses/downgrade-plan","title":"Downgrading your account's plan","publisher":"vendor","quote":"If you later purchase GitHub Enterprise, you will need to reconfigure SAML.","supports":"SAML must be set up again after a repurchase"},{"id":"s48","url":"https://docs.github.com/en/billing/how-tos/manage-plan-and-licenses/downgrade-plan","title":"Downgrading your account's plan","publisher":"vendor","quote":"To fully close the account, remove these unaffiliated members.","supports":"removing unaffiliated members before deleting an enterprise"},{"id":"s49","url":"https://docs.github.com/en/enterprise-cloud@latest/admin/managing-your-enterprise-account/deleting-an-enterprise-account","title":"Deleting an enterprise account","publisher":"vendor","quote":"click Cancel trial if your trial is active","supports":"cancelling an Enterprise trial"},{"id":"s50","url":"https://docs.github.com/en/enterprise-cloud@latest/admin/managing-your-enterprise-account/deleting-an-enterprise-account","title":"Deleting an enterprise account","publisher":"vendor","quote":"You do not lose data like repositories or packages, unless you choose to delete the organizations","supports":"organization data survives enterprise deletion"},{"id":"s51","url":"https://docs.github.com/en/enterprise-cloud@latest/admin/managing-your-enterprise-account/deleting-an-enterprise-account","title":"Deleting an enterprise account","publisher":"vendor","quote":"the associated billing history will also be deleted","supports":"billing history is deleted with the enterprise"},{"id":"s52","url":"https://github.com/solutions/industry/nonprofits","title":"GitHub for Nonprofits","publisher":"vendor","quote":"Nonprofit organizations that are 501(c)(3) or equivalent and are non-governmental, non-academic, non-commercial, and non-political in nature are eligible","supports":"who qualifies for the nonprofit offer"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Renewal and non-renewal notice terms for invoiced GitHub Enterprise contracts aren't confirmed; they would be in the GitHub Customer Agreement or the customer's order form","No confirmation email for a downgrade is documented","GitHub's docs don't describe buying GitHub Pro or Team through the App Store or Google Play (GitHub Copilot has its own cancel guide)","How long a deleted enterprise account can still be restored through GitHub Support isn't stated"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked the Pro, Team, Enterprise, invoiced and Azure routes against GitHub Docs and the Terms of Service; steps, timing and refund terms confirmed","Added sources for facts that had none: the 2,000 Actions minutes on Free (s46), reconfiguring SAML after a repurchase (s47), removing unaffiliated members (s48)","Enterprise deletion: repositories and packages survive unless the organizations are deleted, billing history is deleted, and trials use Cancel trial instead (s49 to s51)","Nonprofit offer confirmed on GitHub's nonprofits page, with its eligibility terms","Rewrote the not-confirmed notes for readers; the GitHub Customer Agreement still couldn't be loaded, so invoiced-contract notice terms stay unconfirmed"]}},"delete_account":{"url":"https://github.com/settings/admin#:~:text=Delete%20account","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"github","name":"GitHub","recipes":[{"id":"replace-github","title":"Git hosting","best_year_one_net":-2}]},"page":"https://stackcut.io/cancel/github","json":"https://stackcut.io/exits/github.json","evidence":{"packet_revision":"a9e6bcc22cb202006b7502976fa8b3e222d9cdc74f0792f012d94725e138f8aa","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"github--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"github--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"github--direct-web--r3","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"github--sales-contract--r4","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"github--reseller-or-partner--r5","channel":"reseller_or_partner","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"github_copilot","name":"GitHub Copilot","category":"developer_tools","website":"https://github.com/features/copilot","domains":["github.com"],"summary":"Cancel Copilot Pro, Pro+ or Max in GitHub Settings under Billing & licensing: Manage subscription, then Cancel subscription. Features last until the billing cycle ends, then you drop to Copilot Free; no refunds. Mobile in-app upgrades cancel in Apple or Google Play. Business and Enterprise: owners remove all seats.","routes":[{"channel":"direct_web","applies_to":"Copilot Pro, Copilot Pro+ and Copilot Max paid by an individual GitHub account","who":"The account holder; not possible when Copilot comes through an organization or enterprise, or is free for a verified student, teacher or open source maintainer","method":"self_serve","start_url":null,"steps":[{"do":"On GitHub, click your profile picture, then Settings","expect":"Billing & licensing"},{"do":"In the Access section of the sidebar, click Billing & licensing, then Licensing (or Billing and licensing, then Plans and usage)","expect":"GitHub Copilot"},{"do":"In the GitHub Copilot section, open the Manage subscription dropdown and click Cancel subscription","expect":"Cancel Copilot Pro/Copilot Pro+/Copilot Max"},{"do":"Select Cancel Copilot Pro (or Pro+ or Max) to cancel at the end of the current billing cycle","expect":null}],"confirm_by":null,"effective":"You keep your current features until the billing cycle ends, then you are downgraded to Copilot Free","notice":null,"refund":"Plans are billed in advance and are non-refundable, with no refunds for partial months or unused months; if an organization assigns you a Copilot Business or Enterprise seat, the personal plan is cancelled automatically with a prorated refund","fees":null,"source_ids":["h4","h1","h2","h3","h5","h6","h10","h11","h9","h8"]},{"channel":"apple_app_store","applies_to":"A Copilot plan bought by in-app purchase in GitHub Mobile on iPhone or iPad (billed by Apple)","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then the GitHub subscription","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription","expect":null}],"confirm_by":"The subscription shows an expiration message and no Cancel button","effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["h22","h23","h24"]},{"channel":"google_play","applies_to":"A Copilot plan bought by in-app purchase in GitHub Mobile on Android (billed by Google Play)","who":"The Google Account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"Go to your subscriptions in Google Play","expect":"the GitHub subscription"},{"do":"Click Manage next to it, then Cancel subscription","expect":"a confirmation pop-up asking for a reason"},{"do":"Select a reason, then click Continue","expect":null}],"confirm_by":null,"effective":"You keep access for the time you have already paid for","notice":null,"refund":null,"fees":null,"source_ids":["h22","h25","h26"]},{"channel":"sales_contract","applies_to":"Copilot Business for an organization, and Copilot Business or Enterprise for an enterprise account","who":"Organization owners (organization plans) or enterprise admins (enterprise plans)","method":"self_serve","start_url":null,"steps":[{"do":"Click your profile picture, then Organizations, pick the organization and open its Settings","expect":"Billing & licensing"},{"do":"In the Access section, click Billing & licensing, then Licensing (or Copilot, then Access)","expect":"Copilot Business is active in your organization"},{"do":"Under Copilot Business is active in your organization, select Disabled to remove access for all users","expect":"Remove Copilot access"},{"do":"In the Remove Copilot access dialog, click Confirm and remove seats","expect":null},{"do":"For an enterprise, disable Copilot for every organization in the enterprise","expect":null}],"confirm_by":null,"effective":"Removing all assigned seats cancels the organization's Copilot plan","notice":null,"refund":"For invoiced customers, amounts are non-refundable except as the agreement provides; monthly or yearly plans are billed in advance and non-refundable","fees":null,"source_ids":["h12","h14","h13","h15","h21","h10"]}],"pay_less":[{"type":"free_plan","what":"Copilot Free: limited access to a selection of Copilot features at no cost (including 2,000 code completions a month); a cancelled paid plan drops to it automatically","evidence":"documented","source_ids":["h16","h3","h20"]},{"type":"downgrade","what":"Downgrade to the plan level below (for example Pro+ to Pro); the switch happens at the start of the next billing cycle","evidence":"documented","source_ids":["h7"]},{"type":"student_or_nonprofit","what":"Copilot Student is free for verified students, and verified teachers and maintainers of popular open source projects may get Copilot Pro free","evidence":"documented","source_ids":["h17","h18"]}],"export":[],"after_cancel":{"access_until":"The end of the current billing cycle, then Copilot Free","data_kept":null,"you_lose":["The paid plan's monthly AI credits and model choice (Copilot Free uses auto model selection only)"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Seats given by an organization or enterprise can't be cancelled by the user; ask an owner, or disable Copilot in your environment","Getting a Copilot Business or Enterprise seat automatically cancels a personal paid plan with a prorated refund","GitHub Mobile sells upgrades by in-app purchase; cancel those in Apple or Google Play subscriptions (GitHub's docs don't cover it)"]},"sources":[{"id":"h1","url":"https://docs.github.com/en/copilot/how-tos/manage-your-account/view-and-change-your-copilot-plan","title":"Viewing and changing your GitHub Copilot plan","publisher":"vendor","quote":"In the \"GitHub Copilot\" section, select the Manage subscription dropdown on the right and then click Cancel subscription.","supports":"the cancel step"},{"id":"h2","url":"https://docs.github.com/en/copilot/how-tos/manage-your-account/view-and-change-your-copilot-plan","title":"Viewing and changing your GitHub Copilot plan","publisher":"vendor","quote":"Select Cancel Copilot Pro/Copilot Pro+/Copilot Max to cancel your plan at the end of your current billing cycle.","supports":"the final step"},{"id":"h3","url":"https://docs.github.com/en/copilot/how-tos/manage-your-account/view-and-change-your-copilot-plan","title":"Viewing and changing your GitHub Copilot plan","publisher":"vendor","quote":"You'll retain access to your current features until your billing cycle ends. You will automatically be downgraded to Copilot Free at the end of your billing cycle.","supports":"when access ends"},{"id":"h4","url":"https://docs.github.com/en/copilot/how-tos/manage-your-account/view-and-change-your-copilot-plan","title":"Viewing and changing your GitHub Copilot plan","publisher":"vendor","quote":"In the \"Access\" section of the sidebar, click Billing & licensing and then Licensing (new platform).","supports":"where the flow starts"},{"id":"h5","url":"https://docs.github.com/en/copilot/how-tos/manage-your-account/view-and-change-your-copilot-plan","title":"Viewing and changing your GitHub Copilot plan","publisher":"vendor","quote":"If you have access to Copilot through an organization or enterprise, you will not be able to cancel your plan.","supports":"who can cancel"},{"id":"h6","url":"https://docs.github.com/en/copilot/how-tos/manage-your-account/view-and-change-your-copilot-plan","title":"Viewing and changing your GitHub Copilot plan","publisher":"vendor","quote":"If you have been granted free access to Copilot as a verified student, teacher, or maintainer of a popular open source project, you won't be able to cancel your plan.","supports":"free access can't be cancelled"},{"id":"h7","url":"https://docs.github.com/en/copilot/how-tos/manage-your-account/view-and-change-your-copilot-plan","title":"Viewing and changing your GitHub Copilot plan","publisher":"vendor","quote":"Downgrade to the plan level below your current plan, which switches you at the start of your next billing cycle.","supports":"downgrading"},{"id":"h8","url":"https://docs.github.com/en/copilot/concepts/billing/billing-for-individuals","title":"Usage-based billing for individuals","publisher":"vendor","quote":"You will receive a prorated refund for any remaining portion of your personal plan's current billing cycle.","supports":"prorated refund when an organization seat replaces a personal plan"},{"id":"h9","url":"https://docs.github.com/en/copilot/how-tos/manage-your-account/view-and-change-your-copilot-plan","title":"Viewing and changing your GitHub Copilot plan","publisher":"vendor","quote":"are then assigned a seat as part of a Copilot Business or Copilot Enterprise plan, your personal Copilot plan will be automatically canceled.","supports":"automatic cancellation with an organization seat"},{"id":"h10","url":"https://docs.github.com/en/site-policy/github-terms/github-terms-of-service","title":"GitHub Terms of Service","publisher":"vendor","quote":"For monthly or yearly payment plans, the Service is billed in advance on a monthly or yearly basis respectively and is non-refundable.","supports":"the refund policy"},{"id":"h11","url":"https://docs.github.com/en/site-policy/github-terms/github-terms-of-service","title":"GitHub Terms of Service","publisher":"vendor","quote":"There will be no refunds or credits for partial months of service, downgrade refunds, or refunds for months unused with an open Account","supports":"no partial refunds"},{"id":"h12","url":"https://docs.github.com/en/copilot/managing-copilot/managing-github-copilot-in-your-organization/managing-the-copilot-subscription-for-your-organization/canceling-copilot-for-your-organization","title":"Canceling GitHub Copilot for your organization","publisher":"vendor","quote":"To cancel your Copilot Business plan for your organization account, you need to remove all assigned GitHub Copilot seats.","supports":"how an organization cancels"},{"id":"h13","url":"https://docs.github.com/en/copilot/managing-copilot/managing-github-copilot-in-your-organization/managing-the-copilot-subscription-for-your-organization/canceling-copilot-for-your-organization","title":"Canceling GitHub Copilot for your organization","publisher":"vendor","quote":"In the \"Remove Copilot access\" dialog, click Confirm and remove seats.","supports":"the organization's final step"},{"id":"h14","url":"https://docs.github.com/en/copilot/managing-copilot/managing-github-copilot-in-your-organization/managing-the-copilot-subscription-for-your-organization/canceling-copilot-for-your-organization","title":"Canceling GitHub Copilot for your organization","publisher":"vendor","quote":"to revoke GitHub Copilot access for all users in your organization, select Disabled.","supports":"disabling Copilot for the organization"},{"id":"h15","url":"https://docs.github.com/en/copilot/how-tos/administer-copilot/manage-for-enterprise/manage-plan/cancel-plan","title":"Canceling GitHub Copilot for your enterprise","publisher":"vendor","quote":"To cancel your GitHub Copilot plan for your enterprise account, you need to disable GitHub Copilot for all organizations in your enterprise.","supports":"how an enterprise cancels"},{"id":"h16","url":"https://docs.github.com/en/copilot/get-started/plans","title":"Plans for GitHub Copilot","publisher":"vendor","quote":"This plan includes limited access to a selection of Copilot features allowing you to try AI-powered coding assistance at no cost.","supports":"the free plan"},{"id":"h17","url":"https://docs.github.com/en/copilot/get-started/plans","title":"Plans for GitHub Copilot","publisher":"vendor","quote":"Verified teachers, and maintainers of popular open source projects may be eligible for free access to Copilot Pro.","supports":"free Pro for teachers and maintainers"},{"id":"h18","url":"https://docs.github.com/en/copilot/get-started/plans","title":"Plans for GitHub Copilot","publisher":"vendor","quote":"Available to verified students. Get access to Copilot's features for free.","supports":"Copilot Student"},{"id":"h20","url":"https://docs.github.com/en/copilot/concepts/billing/billing-for-individuals","title":"Usage-based billing for individuals","publisher":"vendor","quote":"Copilot Free includes 2000 code completions per month and Copilot Student includes unlimited code completions.","supports":"what the free plans include"},{"id":"h21","url":"https://docs.github.com/en/site-policy/github-terms/github-terms-of-service","title":"GitHub Terms of Service","publisher":"vendor","quote":"Amounts payable under this Agreement are non-refundable, except as otherwise provided in this Agreement.","supports":"refunds for invoiced customers"},{"id":"h22","url":"https://docs.github.com/en/copilot/how-tos/manage-your-account/get-started-with-a-copilot-plan","title":"Getting started with a GitHub Copilot plan","publisher":"vendor","quote":"In GitHub Mobile: When you hit the usage limit, you'll be prompted to upgrade via in-app purchase.","supports":"in-app purchases in GitHub Mobile"},{"id":"h23","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"h24","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"h25","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.","supports":"the Google Play steps"},{"id":"h26","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when access ends on Google Play"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["GitHub doesn't document cancelling in-app upgrades from GitHub Mobile or say which store bills them; the Apple and Google Play routes use each platform's general cancel steps","How to confirm a cancellation (email or status) is not described","Annual billing for individual plans is shown only as legacy; current annual prices were not found"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Added Apple App Store and Google Play routes for upgrades bought by in-app purchase in GitHub Mobile, from Apple's and Google's cancel pages","Summary and agent tip now point mobile in-app upgrades to Apple or Google Play","Personal, organization and enterprise steps, effective dates and refund terms re-checked on GitHub Docs and Terms: unchanged"]}},"delete_account":{"url":"https://github.com/settings/admin#:~:text=Delete%20account","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"github_copilot","name":"GitHub Copilot","recipes":[{"id":"replace-github-copilot","title":"AI code editor","best_year_one_net":108}]},"page":"https://stackcut.io/cancel/github_copilot","json":"https://stackcut.io/exits/github_copilot.json","localized":[{"language":"ja","market":"JP","title":"GitHub Copilotの解約方法","page":"https://stackcut.io/ja/cancel/github_copilot","checked_on":"2026-10-05"},{"language":"pt-br","market":"BR","title":"Como cancelar o GitHub Copilot","page":"https://stackcut.io/pt-br/cancel/github_copilot","checked_on":"2026-10-05"}],"evidence":{"packet_revision":"41d6e2c4910f48d9bc826d65ffd6b464bda48c185b2fff9650776121886fe0c6","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"github-copilot--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"github-copilot--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"github-copilot--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"github-copilot--sales-contract--r4","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"gitlab","name":"GitLab","category":"developer_tools","website":"https://about.gitlab.com","domains":["gitlab.com"],"summary":"A billing account manager turns off auto-renewal before the expiration date: Customers Portal, Subscription actions, Cancel subscription. Reseller and AWS or Google Cloud marketplace subscriptions go through the reseller. Seats drop only at renewal, and overage seats are billed. Self-Managed instances turn read-only at expiry.","routes":[{"channel":"direct_web","label":"Customers Portal","applies_to":"Premium and Ultimate subscriptions (GitLab.com and Self-Managed) bought directly from GitLab and managed in the Customers Portal","who":"A billing account manager on the Customers Portal billing account","method":"self_serve","start_url":"https://customers.gitlab.com/customers/sign_in","steps":[{"do":"Sign in to the Customers Portal as a billing account manager; you land on the Subscriptions & purchases page","expect":"Auto-renews on DATE on the subscription card"},{"do":"On that subscription's card, open Subscription actions (the vertical ellipsis menu) and select Cancel subscription","expect":null},{"do":"Select a reason for canceling, optionally add a note under Would you like to add anything?, then select Cancel subscription","expect":null},{"do":"To pay less instead, renew for fewer seats: seats can only be reduced at renewal, and the new count must cover your current billable users","expect":null}],"confirm_by":"The subscription card shows Expires on DATE instead of Auto-renews on DATE","effective":"On the expiration date (an auto-renewing subscription would renew at midnight UTC that day). GitLab.com: paid features stop and free features stay. Self-Managed: the license expires at the start of its expiration date (00:00 server time), and the instance becomes read-only","notice":"Cancel before the expiration date; GitLab emails renewal details 15 days before an automatic renewal","refund":"To request a refund, contact your Account Contact, or without one, submit a request through GitLab's support portal to reach the Billing team; eligibility is not described on the pages read","fees":"Users above your subscription's seat count must be paid for before or at renewal, based on the maximum number of users during the billing period","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s33","s34","s35","s36","s37","s38","s39","s40","s41","s42"]},{"channel":"reseller_or_partner","label":"Reseller or AWS/Google Cloud Marketplace","applies_to":"Subscriptions bought through an authorized GitLab reseller, including the Google Cloud (GCP) and AWS marketplaces","who":"The customer, through the reseller or marketplace it bought from","method":"contact_sales","start_url":null,"steps":[{"do":"Make any change to the subscription, including ending it, through the reseller you bought from (the GCP and AWS marketplaces count as resellers)","expect":null},{"do":"Use GitLab's Customers Portal only to view the subscription, link it to your group or download the license, and manage contact information","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":"Invoices come from the reseller, not GitLab","source_ids":["s11","s12","s13"]}],"pay_less":[{"type":"free_plan","what":"GitLab Free: 5 users per top-level group, 10 GiB adjustable storage and 400 compute minutes per month, with no credit card required","evidence":"documented","source_ids":["s14","s15","s16"]},{"type":"seat_reduction","what":"Renew for fewer seats (seats can only be reduced at renewal). Before renewal, a group Owner can remove billable users on GitLab.com: Settings, Billing, See usage, Remove user; overages are charged on the maximum number of users in the period; the renewal seat count must be at least the current number of billable users","evidence":"documented","source_ids":["s5","s6","s17","s18","s19","s20","s41"]},{"type":"discount_program","what":"Qualifying open source projects, educational institutions and startups get free Ultimate licenses with 50K compute minutes a month","evidence":"documented","source_ids":["s21"]}],"export":[{"data":"Each project: project and wiki repositories, issues, merge requests, labels, milestones, snippets, releases and design files","how":"In the project, open Settings, then General, expand Advanced and select Export project; download it from the email link or with Download export on the same settings page","format":"NDJSON inside a .tar.gz file","limits":"Needs the Maintainer or Owner role for the project; export files are deleted every 24 hours; CI/CD variables and package and container registry images are not exported","source_ids":["s22","s23","s24","s25","s26","s27","s28","s29"]}],"after_cancel":{"access_until":"The subscription's expiration date (GitLab.com keeps free features after that). Self-Managed: until the license expires at 00:00 server time on its expiration date","data_kept":"GitLab.com: paid features stop at expiry, and you can keep using free features. Self-Managed: the instance becomes read-only; renewing restores it, but after 30 days expired you must buy a new subscription","you_lose":["GitLab.com: paid features at expiry (free features remain)","Self-Managed: Git pushes and issue creation are locked and the instance becomes read-only","Self-Managed: after 30 days expired, renewing is no longer possible; you must purchase a new subscription"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["The subscription card reads Auto-renews on DATE while renewal is on, and Expires on DATE once cancelled","Auto-renewing subscriptions renew at midnight UTC on the expiration date; GitLab emails renewal details 15 days before","Seats can only be reduced at renewal: renew for fewer seats","Users above the seat count are billed at or before renewal on the period's maximum user count, so remove unused users early","Reseller and AWS or Google Cloud marketplace subscriptions can't be changed in the Customers Portal: go through the reseller","Self-Managed administrators see an expiry banner 15 days before the license expires","Export projects before the subscription ends; export files are deleted within 24 hours"]},"sources":[{"id":"s1","url":"https://docs.gitlab.com/subscriptions/billing_account/","title":"Manage billing account","publisher":"vendor","quote":"Customers Portal is your comprehensive self-service hub for managing GitLab subscriptions and billing.","supports":"where subscriptions are managed"},{"id":"s2","url":"https://docs.gitlab.com/subscriptions/billing_account/","title":"Manage billing account","publisher":"vendor","quote":"Billing account manager: Has access to view and edit subscriptions, payment methods, and billing account settings.","supports":"who can manage a subscription"},{"id":"s3","url":"https://docs.gitlab.com/administration/license_file/","title":"GitLab Docs: license file or key (Self-Managed)","publisher":"vendor","quote":"When your license expires, GitLab locks features, like Git pushes and issue creation. Your instance becomes read-only, and an expiration message displays to all administrators.","supports":"what happens when a Self-Managed license expires"},{"id":"s4","url":"https://docs.gitlab.com/administration/license_file/","title":"GitLab Docs: license file or key (Self-Managed)","publisher":"vendor","quote":"Licenses expire at the start of the expiration date, 00:00 server time.","supports":"when a Self-Managed license ends"},{"id":"s5","url":"https://docs.gitlab.com/subscriptions/manage_seats/","title":"Manage seats","publisher":"vendor","quote":"You can reduce seats only during subscription renewal. If you want to reduce the number of seats in your subscription, you can renew for fewer seats.","supports":"seats drop only at renewal"},{"id":"s6","url":"https://docs.gitlab.com/subscriptions/manage_seats/","title":"Manage seats","publisher":"vendor","quote":"When you exceed your subscription limit, you must pay for the additional users before or at the time of renewal.","supports":"overage seats are billed at or before renewal"},{"id":"s7","url":"https://docs.gitlab.com/subscriptions/manage_seats/","title":"Manage seats","publisher":"vendor","quote":"The cost is based on the maximum number of users during the billing period, not the current number of users.","supports":"how overages are counted"},{"id":"s8","url":"https://about.gitlab.com/pricing/licensing-faq/","title":"GitLab licensing and subscription FAQ","publisher":"vendor","quote":"If you have an Account Contact, please contact them to begin the process of requesting a refund.","supports":"how to ask for a refund"},{"id":"s9","url":"https://about.gitlab.com/pricing/","title":"GitLab pricing","publisher":"vendor","quote":"If you choose not to renew your GitLab subscription, your key will no longer work and GitLab Enterprise Edition will not be functional anymore.","supports":"what not renewing does"},{"id":"s10","url":"https://about.gitlab.com/pricing/licensing-faq/","title":"GitLab licensing and subscription FAQ","publisher":"vendor","quote":"You can reduce seats only during subscription renewal.","supports":"seats drop only at renewal (FAQ)"},{"id":"s11","url":"https://docs.gitlab.com/subscriptions/billing_account/","title":"Manage billing account","publisher":"vendor","quote":"If you purchased a subscription through an authorized reseller (including GCP and AWS marketplaces), you have access to Customers Portal to:","supports":"the reseller and marketplace route"},{"id":"s12","url":"https://docs.gitlab.com/subscriptions/billing_account/","title":"Manage billing account","publisher":"vendor","quote":"Other changes and requests must be done through the reseller, including:","supports":"changes go through the reseller"},{"id":"s13","url":"https://docs.gitlab.com/subscriptions/billing_account/","title":"Manage billing account","publisher":"vendor","quote":"Requests for invoices, because those are issued by the reseller, not GitLab.","supports":"the reseller bills you"},{"id":"s14","url":"https://about.gitlab.com/pricing/","title":"GitLab pricing","publisher":"vendor","quote":"5 users per top-level group","supports":"the Free tier user limit"},{"id":"s15","url":"https://about.gitlab.com/pricing/","title":"GitLab pricing","publisher":"vendor","quote":"10 GiB adjustable storage","supports":"the Free tier storage"},{"id":"s16","url":"https://about.gitlab.com/pricing/","title":"GitLab pricing","publisher":"vendor","quote":"400 compute minutes per month","supports":"the Free tier compute minutes"},{"id":"s17","url":"https://docs.gitlab.com/subscriptions/manage_seats/","title":"Manage seats","publisher":"vendor","quote":"You must have the Owner role for the group.","supports":"who can remove billable users"},{"id":"s18","url":"https://docs.gitlab.com/subscriptions/manage_seats/","title":"Manage seats","publisher":"vendor","quote":"In the left sidebar, select Settings > Billing.","supports":"where seats are managed"},{"id":"s19","url":"https://docs.gitlab.com/subscriptions/manage_seats/","title":"Manage seats","publisher":"vendor","quote":"In the Seats currently in use section, select See usage.","supports":"the seat usage list"},{"id":"s20","url":"https://docs.gitlab.com/subscriptions/manage_seats/","title":"Manage seats","publisher":"vendor","quote":"Re-type the username and select Remove user.","supports":"removing a billable user"},{"id":"s21","url":"https://about.gitlab.com/pricing/","title":"GitLab pricing","publisher":"vendor","quote":"We provide free Ultimate licenses, along with 50K compute minutes/month, to qualifying open source projects, educational institutions, and startups.","supports":"community programs"},{"id":"s22","url":"https://docs.gitlab.com/user/project/settings/import_export/","title":"GitLab Docs: project file export","publisher":"vendor","quote":"In the left sidebar, select Settings > General.","supports":"where the project export starts"},{"id":"s23","url":"https://docs.gitlab.com/user/project/settings/import_export/","title":"GitLab Docs: project file export","publisher":"vendor","quote":"Select Export project.","supports":"the export button"},{"id":"s24","url":"https://docs.gitlab.com/user/project/settings/import_export/","title":"GitLab Docs: project file export","publisher":"vendor","quote":"Maintainer or Owner role for the project","supports":"who can export"},{"id":"s25","url":"https://docs.gitlab.com/user/project/settings/import_export/","title":"GitLab Docs: project file export","publisher":"vendor","quote":"Project file exports are in NDJSON format.","supports":"the export format"},{"id":"s26","url":"https://docs.gitlab.com/user/project/settings/import_export/","title":"GitLab Docs: project file export","publisher":"vendor","quote":"Every 24 hours, a worker deletes these export files.","supports":"how long export files last"},{"id":"s27","url":"https://docs.gitlab.com/user/project/settings/import_export/","title":"GitLab Docs: project file export","publisher":"vendor","quote":"Project and wiki repositories","supports":"what the export includes"},{"id":"s28","url":"https://docs.gitlab.com/user/project/settings/import_export/","title":"GitLab Docs: project file export","publisher":"vendor","quote":"Package and container registry images","supports":"what the export leaves out"},{"id":"s29","url":"https://docs.gitlab.com/user/project/settings/import_export/","title":"GitLab Docs: project file export","publisher":"vendor","quote":"Download export","supports":"downloading the export"},{"id":"s30","url":"https://docs.gitlab.com/administration/license_file/","title":"GitLab Docs: license file or key (Self-Managed)","publisher":"vendor","quote":"If the license has been expired for more than 30 days, you must purchase a new subscription to resume functionality.","supports":"the 30-day renewal window after expiry"},{"id":"s31","url":"https://docs.gitlab.com/administration/license_file/","title":"GitLab Docs: license file or key (Self-Managed)","publisher":"vendor","quote":"Fifteen days before the license expires, a notification banner with the upcoming expiration date displays to GitLab administrators.","supports":"the expiry warning"},{"id":"s32","url":"https://docs.gitlab.com/administration/license_file/","title":"GitLab Docs: license file or key (Self-Managed)","publisher":"vendor","quote":"To remove the read-only state and resume functionality, renew your subscription.","supports":"renewing restores a read-only instance"},{"id":"s33","url":"https://docs.gitlab.com/subscriptions/manage_subscription/","title":"Manage subscription","publisher":"vendor","quote":"Sign in to the Customers Portal. You are taken to the Subscriptions & purchases page.","supports":"where the cancel flow starts"},{"id":"s34","url":"https://docs.gitlab.com/subscriptions/manage_subscription/","title":"Manage subscription","publisher":"vendor","quote":"If the card displays Auto-renews on DATE, your subscription is set to automatically renew. To disable automatic renewal:","supports":"the auto-renew status on the subscription card"},{"id":"s35","url":"https://docs.gitlab.com/subscriptions/manage_subscription/","title":"Manage subscription","publisher":"vendor","quote":"In Subscription actions (ellipsis_v), select Cancel subscription.","supports":"the cancel step"},{"id":"s36","url":"https://docs.gitlab.com/subscriptions/manage_subscription/","title":"Manage subscription","publisher":"vendor","quote":"Select a reason for canceling.","supports":"the reason step"},{"id":"s37","url":"https://docs.gitlab.com/subscriptions/manage_subscription/","title":"Manage subscription","publisher":"vendor","quote":"If the card displays Expires on DATE, your subscription is not set to automatically renew.","supports":"how to confirm auto-renewal is off"},{"id":"s38","url":"https://docs.gitlab.com/subscriptions/manage_subscription/","title":"Manage subscription","publisher":"vendor","quote":"When a subscription is set to auto-renew, it renews automatically at midnight UTC on the expiration date without a gap in available service.","supports":"when a renewal happens"},{"id":"s39","url":"https://docs.gitlab.com/subscriptions/manage_subscription/","title":"Manage subscription","publisher":"vendor","quote":"15 days before a subscription automatically renews, an email is sent with information about the renewal.","supports":"the renewal email"},{"id":"s40","url":"https://docs.gitlab.com/subscriptions/manage_subscription/","title":"Manage subscription","publisher":"vendor","quote":"When your subscription expires, paid features are no longer available. However, you can continue to use free features.","supports":"what happens at expiry"},{"id":"s41","url":"https://docs.gitlab.com/subscriptions/manage_subscription/","title":"Manage subscription","publisher":"vendor","quote":"Subscription renewals with fewer seats must have or exceed the current number of billable users.","supports":"the seat floor at renewal"},{"id":"s42","url":"https://about.gitlab.com/pricing/licensing-faq/","title":"GitLab licensing and subscription FAQ","publisher":"vendor","quote":"If you do not have an Contact, please submit a request via our support portal to get in contact with our Billing team.","supports":"how to ask for a refund without an Account Contact"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["The GitLab Subscription Agreement (handbook.gitlab.com/handbook/legal/subscription-agreement/) couldn't be read in full, so its auto-renewal, notice-of-non-renewal and refund terms aren't confirmed","What happens to GitLab.com data above Free limits (such as storage or users beyond 5) after a paid subscription expires is not stated","How to end a sales-led contract with a GitLab Account Contact is not documented on the pages read"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["Cancel steps from the now-readable Manage subscription page: Customers Portal, Subscription actions, Cancel subscription, reason, confirm","confirm_by (Expires on DATE), renewal at midnight UTC on the expiration date, 15-day renewal email, GitLab.com keeps free features after expiry","Seat reduction: the renewal count must cover current billable users; refund requests without an Account Contact go through the support portal","Still unconfirmed: the Subscription Agreement's renewal, notice and refund terms (the Agreement couldn't be read in full)"]}},"delete_account":{"url":"https://gitlab.com/-/profile/account","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"gitlab","name":"GitLab","recipes":[{"id":"replace-gitlab","title":"Git hosting","best_year_one_net":250}]},"page":"https://stackcut.io/cancel/gitlab","json":"https://stackcut.io/exits/gitlab.json","evidence":{"packet_revision":"80a87876a4761dc829eafa83a05fd24122d54b0d65708ab8a3672960ce675d02","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"gitlab--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"gitlab--reseller-or-partner--r2","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"glide","name":"Glide","category":"productivity","website":"https://www.glideapps.com","domains":["glideapps.com","go.glideapps.com","help.glideapps.com"],"summary":"Cancel in the Glide builder: open your team's Billing page, then Manage Plan, Cancel subscription and Cancel plan. If you can't see Billing, ask a team admin. Access runs to the end of the billing period. Unpaid invoices hide the cancel button.","routes":[{"channel":"direct_web","label":"In the Glide builder","applies_to":"Paid Glide plans billed by Glide, which renew each billing period","who":"A team admin. If you can't see the Billing page, ask a team admin","method":"self_serve","start_url":"https://go.glideapps.com","steps":[{"do":"Sign in at go.glideapps.com, open the Team dropdown in the top-left corner and select the team","expect":null},{"do":"Click Billing in the bottom-left corner","expect":null},{"do":"Click Manage Plan or Open Customer Portal","expect":null},{"do":"Click Cancel subscription","expect":"Cancel plan"},{"do":"Review the details on the next page, then click Cancel plan","expect":null}],"confirm_by":null,"effective":"Access continues until the end of the billing period. The plan is canceled then and does not renew","notice":null,"refund":"A refund if you ask within 14 days of your initial purchase date; none after 14 days. For current (GlideOS) plans the refund covers only the base subscription fee; Glide Classic plans are fully refundable in that window. Credits and usage-based charges are never refunded, and there is no prorated refund for the rest of the term","fees":"Overages incurred in the current period are charged at the end of the billing cycle","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s13","s22","s26","s27"]},{"channel":"direct_web","label":"By email to support","applies_to":"Any paid Glide plan that renews automatically. Glide's Terms say to cancel by emailing support or by closing your Glide account before the term ends","who":"The account holder. The Terms name no specific team role","method":"email","start_url":null,"steps":[{"do":"Email support@glideapps.com before the end of your current term and ask to cancel the paid plan and stop auto-renewal","expect":null},{"do":"Keep Glide's reply confirming it received your notice","expect":null}],"confirm_by":"Glide's confirmation that it received your notice","effective":"You can use the subscription until the end of the current term; it does not renew after that","notice":"Send it before the end of the current term. Notice doesn't stop charges Glide submitted before it could reasonably act on it","refund":"No prorated refund. The Terms say fees already paid aren't refunded except as the Terms provide or the law requires","fees":null,"source_ids":["s11","s12","s13","s14","s28","s29","s30","s31","s32"]}],"pay_less":[{"type":"free_plan","what":"Free plan: limited credits for testing and building apps. Publishing needs a paid plan","evidence":"documented","source_ids":["s17","s18","s19"]},{"type":"downgrade","what":"Downgrade on the Billing page: click Manage Plan, then Update plan, choose a new plan and click Continue, then Confirm","evidence":"documented","source_ids":["s1","s24","s25"]}],"export":[{"data":"Glide Table data","how":"Export the table to a .csv file before cancelling or deleting a team","format":"CSV","limits":"Empty columns, and columns with Relations or Queries, aren't included","source_ids":["s33","s34","s35","s36"]}],"after_cancel":{"access_until":"The end of the billing period you paid for. Paid credits stay available until then","data_kept":"Personal data is kept for as long as your account is open. The privacy policy doesn't state a period after it closes","you_lose":["Publishing apps, which needs a paid plan","Apps in a team you delete. Deleting a team can't be undone"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Unpaid invoices hide the Cancel subscription button, so pay them first","Deleting a team removes all its apps and can't be recovered; back up data first. Deleting is not the documented way to cancel","Overages from the current period are charged at the end of the cycle, even after cancelling. Unpublish apps to avoid them"]},"sources":[{"id":"s1","url":"https://help.glideapps.com/en/articles/9248146-how-to-modify-your-subscription","title":"How to modify your subscription","publisher":"vendor","quote":"This article describes how to upgrade, downgrade, and cancel the Glide plan you're subscribed to.","supports":"the article covers cancelling and downgrading"},{"id":"s2","url":"https://help.glideapps.com/en/articles/9248146-how-to-modify-your-subscription","title":"How to modify your subscription","publisher":"vendor","quote":"Note that if you do not see the Billing page, open the Members page and contact one of team Admins.","supports":"who can reach Billing"},{"id":"s3","url":"https://help.glideapps.com/en/articles/9248146-how-to-modify-your-subscription","title":"How to modify your subscription","publisher":"vendor","quote":"The Cancel Subscription button will not display while there are any outstanding payments.","supports":"unpaid invoices block cancelling"},{"id":"s4","url":"https://help.glideapps.com/en/articles/9248146-how-to-modify-your-subscription","title":"How to modify your subscription","publisher":"vendor","quote":"Your plan will be canceled at the end of the billing period, at which point it will not renew.","supports":"when access ends and that it won't renew"},{"id":"s5","url":"https://help.glideapps.com/en/articles/9248146-how-to-modify-your-subscription","title":"How to modify your subscription","publisher":"vendor","quote":"any overages incurred during the period will be charged at the end of the current billing cycle.","supports":"overage charges after cancelling"},{"id":"s6","url":"https://help.glideapps.com/en/articles/9248146-how-to-modify-your-subscription","title":"How to modify your subscription","publisher":"vendor","quote":"To avoid this, unpublish your apps.","supports":"how to avoid overage charges"},{"id":"s7","url":"https://help.glideapps.com/en/articles/9421231-glide-s-refund-policy","title":"Glide's Refund Policy","publisher":"vendor","quote":"If you're unhappy, we will issue you a refund within 14 days of your initial purchase date.","supports":"the 14-day refund window"},{"id":"s8","url":"https://help.glideapps.com/en/articles/9421231-glide-s-refund-policy","title":"Glide's Refund Policy","publisher":"vendor","quote":"No refunds will be given after 14 days of your initial purchase date.","supports":"no refunds after 14 days"},{"id":"s9","url":"https://help.glideapps.com/en/articles/9421231-glide-s-refund-policy","title":"Glide's Refund Policy","publisher":"vendor","quote":"Under the stated 14-day conditions, Glide Classic plans are fully refundable.","supports":"Glide Classic plans refundable within the window"},{"id":"s10","url":"https://help.glideapps.com/en/articles/9421231-glide-s-refund-policy","title":"Glide's Refund Policy","publisher":"vendor","quote":"App-building credits and usage-based charges are non-refundable.","supports":"credits and usage charges are never refunded"},{"id":"s11","url":"https://www.glideapps.com/legal/terms","title":"Glide Terms of Service","publisher":"vendor","quote":"any Paid Services you have signed up for will be automatically extended for successive renewal periods of the same duration","supports":"automatic renewal"},{"id":"s12","url":"https://www.glideapps.com/legal/terms","title":"Glide Terms of Service","publisher":"vendor","quote":"If you terminate a Paid Service, you may use your subscription until the end of your then-current term","supports":"access continues to the end of the term"},{"id":"s13","url":"https://www.glideapps.com/legal/terms","title":"Glide Terms of Service","publisher":"vendor","quote":"you will not be eligible for a prorated refund of any portion of the subscription fee paid","supports":"no prorated refund"},{"id":"s14","url":"https://www.glideapps.com/legal/terms","title":"Glide Terms of Service","publisher":"vendor","quote":"You may terminate this Agreement at any time by contacting Glide at support@glideapps.com","supports":"ending the agreement by email"},{"id":"s15","url":"https://help.glideapps.com/en/articles/9534594-deleting-teams-and-apps","title":"Deleting Teams and Apps","publisher":"vendor","quote":"Deleting a team not only removes the team but also all the apps associated with that team.","supports":"deleting a team removes its apps"},{"id":"s16","url":"https://help.glideapps.com/en/articles/9534594-deleting-teams-and-apps","title":"Deleting Teams and Apps","publisher":"vendor","quote":"Glide can not offer a recovery option for deleted teams or apps.","supports":"deletion cannot be undone"},{"id":"s17","url":"https://help.glideapps.com/en/articles/13417470-what-are-the-publishing-limitations-of-the-glide-free-plan-and-why-were-they-implemented","title":"Publishing limitations of the Glide Free plan","publisher":"vendor","quote":"The Glide Free plan is designed primarily for testing and building apps.","supports":"what the free plan is for"},{"id":"s18","url":"https://help.glideapps.com/en/articles/13417470-what-are-the-publishing-limitations-of-the-glide-free-plan-and-why-were-they-implemented","title":"Publishing limitations of the Glide Free plan","publisher":"vendor","quote":"Publishing apps requires upgrading to one of Glide's paid plans.","supports":"publishing needs a paid plan"},{"id":"s19","url":"https://www.glideapps.com/pricing","title":"Glide pricing","publisher":"vendor","quote":"Limited credits.","supports":"the free plan's credit limit"},{"id":"s20","url":"https://www.glideapps.com/pricing","title":"Glide pricing","publisher":"vendor","quote":"Extra credits available on paid plans only.","supports":"extra credits need a paid plan"},{"id":"s21","url":"https://www.glideapps.com/legal/privacy","title":"Glide Privacy Policy","publisher":"vendor","quote":"We retain Personal Data about you for as long as you have an open account with us.","supports":"how long personal data is kept"},{"id":"s22","url":"https://help.glideapps.com/en/articles/14892800-understanding-your-subscription-billing","title":"Understanding Your Subscription Billing","publisher":"vendor","quote":"When your billing period ends, a renewal invoice is issued for the upcoming period","supports":"renewal happens at the end of each billing period"},{"id":"s24","url":"https://help.glideapps.com/en/articles/9248146-how-to-modify-your-subscription","title":"How to modify your subscription","publisher":"vendor","quote":"Choose a new plan and click Continue.","supports":"the downgrade steps"},{"id":"s25","url":"https://help.glideapps.com/en/articles/9248146-how-to-modify-your-subscription","title":"How to modify your subscription","publisher":"vendor","quote":"Click Update plan.","supports":"the Update plan step for changing plans"},{"id":"s26","url":"https://help.glideapps.com/en/articles/9421231-glide-s-refund-policy","title":"Glide's Refund Policy","publisher":"vendor","quote":"If you subscribed to a GlideOS plan, the refund is limited to the base subscription fee","supports":"GlideOS refunds cover only the base fee"},{"id":"s27","url":"https://help.glideapps.com/en/articles/9421231-glide-s-refund-policy","title":"Glide's Refund Policy","publisher":"vendor","quote":"Cancellation can be accomplished on the Billing page.","supports":"cancelling on the Billing page"},{"id":"s28","url":"https://www.glideapps.com/legal/glide-os/terms","title":"Glide Terms of Service (GlideOS)","publisher":"vendor","quote":"YOU MUST CANCEL THE APPLICABLE PAID SERVICE BY CONTACTING US AT SUPPORT@GLIDEAPPS.COM OR TERMINATE YOUR GLIDE ACCOUNT BEFORE THE END OF THE RECURRING TERM","supports":"cancelling by email before the term ends"},{"id":"s29","url":"https://www.glideapps.com/legal/glide-os/terms","title":"Glide Terms of Service (GlideOS)","publisher":"vendor","quote":"UNTIL YOU PROVIDE PRIOR NOTICE (RECEIPT OF WHICH IS CONFIRMED BY US)","supports":"Glide confirms receipt of notice"},{"id":"s30","url":"https://www.glideapps.com/legal/glide-os/terms","title":"Glide Terms of Service (GlideOS)","publisher":"vendor","quote":"SUCH NOTICE WILL NOT AFFECT CHARGES SUBMITTED BEFORE WE REASONABLY COULD ACT.","supports":"charges already submitted still apply"},{"id":"s31","url":"https://www.glideapps.com/legal/glide-os/terms","title":"Glide Terms of Service (GlideOS)","publisher":"vendor","quote":"and your subscription will not be renewed after your then-current term expires","supports":"no renewal after the current term"},{"id":"s32","url":"https://www.glideapps.com/legal/glide-os/terms","title":"Glide Terms of Service (GlideOS)","publisher":"vendor","quote":"any remaining Paid Credits will remain available through the end of the then-current billing period","supports":"paid credits after cancelling"},{"id":"s33","url":"https://help.glideapps.com/en/articles/9404170-why-is-data-missing-from-my-data-export","title":"Why is Data Missing from My Data Export?","publisher":"vendor","quote":"exporting data from a Glide Table to a .csv file","supports":"Glide Tables export to CSV"},{"id":"s34","url":"https://help.glideapps.com/en/articles/9404170-why-is-data-missing-from-my-data-export","title":"Why is Data Missing from My Data Export?","publisher":"vendor","quote":"Any columns that do not contain data across all rows will not be included in the exported file.","supports":"empty columns are left out"},{"id":"s35","url":"https://help.glideapps.com/en/articles/9404170-why-is-data-missing-from-my-data-export","title":"Why is Data Missing from My Data Export?","publisher":"vendor","quote":"columns that contain Relations and Queries cannot be exported","supports":"Relations and Queries aren't exported"},{"id":"s36","url":"https://help.glideapps.com/en/articles/9534594-deleting-teams-and-apps","title":"Deleting Teams and Apps","publisher":"vendor","quote":"Back up your data before proceeding with deletion.","supports":"back up before deleting"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["The help pages don't say what confirms an in-app cancellation, such as an email or a status on the Billing page","Whether published apps go offline when a paid plan ends isn't stated on Glide's help pages","The help pages don't name the menu for exporting a Glide Table to CSV","Enterprise plans are sold through sales; their contract terms and notice periods aren't public","Annual billing, pausing a plan, and student, nonprofit or startup discounts don't appear on the pricing page","The help pages don't say whether the cancel flow shows an offer or asks why before the final confirmation"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Refund corrected: for current GlideOS plans the 14-day refund covers only the base subscription fee; Classic plans are fully refundable","Email route now rests on the current GlideOS Terms: cancel by emailing support before the term ends, Glide confirms receipt, and notice doesn't stop charges already submitted","Added that paid credits stay usable until the billing period ends","Added the CSV export of Glide Tables and what it leaves out","Summary no longer says only admins can reach Billing; the help page says to ask an admin if you can't see it"]}},"page":"https://stackcut.io/cancel/glide","json":"https://stackcut.io/exits/glide.json","evidence":{"packet_revision":"573d7023bbcdd59e22ff0a2152d96b2c0694ed4b9d7f01ea87957f5513453528","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"glide--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"glide--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"glossgenius","name":"GlossGenius","category":"business_finance","website":"https://glossgenius.com","domains":["glossgenius.com"],"summary":"Cancel through GlossGenius's in-product cancellation steps or by emailing support@glossgenius.com; plans renew monthly and there's no cancellation fee. Gotcha: cancelling ends access to your account and its data, and fees aren't refunded, so save client records first. Billing stops at the next cycle.","routes":[{"channel":"direct_web","label":"By email to support","applies_to":"GlossGenius subscriptions billed by GlossGenius (Beauty & Wellness and Medspa plans), and account deletion","who":"The account owner","method":"email","start_url":null,"steps":[{"do":"Save anything you need from the account first: cancelling ends access to the account and its data","expect":null},{"do":"Email support@glossgenius.com and ask to cancel your subscription (or delete your account)","expect":null}],"confirm_by":null,"effective":"GlossGenius stops billing you on your next billing cycle; cancelling also ends your access to the account and its data","notice":"Cancel before your next monthly billing date (the monthly anniversary of your start date) to avoid the next month's charge; a free trial converts to a monthly subscription unless cancelled before it ends","refund":"Subscription fees are non-refundable, with no pro-rated refund for the current month","fees":"No cancellation fee","source_ids":["s1","s2","s3","s4","s5","s6","s13","s14","s15","s17"]},{"channel":"direct_web","label":"In GlossGenius","applies_to":"GlossGenius subscriptions billed by GlossGenius","who":"The account owner","method":"self_serve","start_url":"https://support.glossgenius.com/en/articles/54-how-to-cancel-your-glossgenius-account","steps":[{"do":"Sign in and follow the cancellation procedure inside GlossGenius, described in the help article How to Cancel Your GlossGenius Account","expect":null}],"confirm_by":null,"effective":"GlossGenius stops billing you on your next billing cycle; cancelling also ends your access to the account and its data","notice":"Cancel before your next monthly billing date (the monthly anniversary of your start date) to avoid the next month's charge; a free trial converts to a monthly subscription unless cancelled before it ends","refund":"Subscription fees are non-refundable, with no pro-rated refund for the current month","fees":"No cancellation fee","source_ids":["s1","s2","s3","s5","s7","s13","s14","s15","s4"]}],"pay_less":[{"type":"annual_billing","what":"Annual billing saves 14% on Standard, Gold and Practice Essentials, and 12% on Platinum and Practice Advanced","evidence":"documented","source_ids":["s8","s9","s19"]}],"export":[],"after_cancel":{"access_until":"Cancelling ends access to the account and its data; billing stops at the next billing cycle","data_kept":"After cancelling, GlossGenius may keep account data as required by law or in its ordinary data retention and backup systems, and you can reinstate the account through support@glossgenius.com. Deleting the account deletes its data (except what law requires) and can't be undone","you_lose":["Access to your GlossGenius account and its data","Everything, permanently, if you delete the account instead of cancelling: it can't be reinstated"]},"agent_notes":{"sign_in_needed":null,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancelling ends access to the account and its data: save client lists, appointment history and reports before you cancel","Cancelling and deleting differ: a cancelled account can be reinstated by emailing support@glossgenius.com; a deleted account and its data can't","Billing is on the monthly anniversary of your start date: cancel before it to avoid the next charge","A free trial converts to a paid monthly subscription unless cancelled before it ends","Payroll ($40/month + $6/seat) and Reception by GlossGenius ($50/month) are priced separately from the plan: make sure they stop too","There is no cancellation fee"]},"sources":[{"id":"s1","url":"https://glossgenius.com/terms","title":"Terms of Service","publisher":"vendor","quote":"You may cancel your Subscription or delete your Account at any time by following the appropriate procedures within the GlossGenius Services or notifying support@glossgenius.com.","supports":"cancel in the product or by email"},{"id":"s2","url":"https://glossgenius.com/terms","title":"Terms of Service","publisher":"vendor","quote":"Cancellation of your Subscription means that you will no longer have access to your Account or your Account data, and we will cease billing you on your next billing cycle.","supports":"what cancelling does, and when billing stops"},{"id":"s3","url":"https://glossgenius.com/terms","title":"Terms of Service","publisher":"vendor","quote":"are non-refundable and non-transferable, except as explicitly provided for in these Terms of Service","supports":"subscription fees aren't refunded"},{"id":"s4","url":"https://glossgenius.com/terms","title":"Terms of Service","publisher":"vendor","quote":"After the trial period, you acknowledge that your membership will automatically convert to a regular monthly Subscription for the then-applicable Fees unless cancelled by written notice","supports":"trials convert to paid"},{"id":"s5","url":"https://glossgenius.com/blog/glossgenius-faq","title":"GlossGenius FAQ","publisher":"vendor","quote":"If you don't want to use the service, you can cancel at any time and there is absolutely no cancellation fee.","supports":"no cancellation fee"},{"id":"s6","url":"https://glossgenius.com/terms","title":"Terms of Service","publisher":"vendor","quote":"Unless otherwise stated at the time of sign up, each Subscription runs on a one-month cycle","supports":"monthly renewal"},{"id":"s7","url":"https://support.glossgenius.com/en/articles/54-how-to-cancel-your-glossgenius-account","title":"How to Cancel Your GlossGenius Account","publisher":"vendor","quote":"How to Cancel Your GlossGenius Account","supports":"the official cancellation help article"},{"id":"s8","url":"https://glossgenius.com/pricing","title":"GlossGenius pricing","publisher":"vendor","quote":"Billed annually, you save 14%.","supports":"annual billing saving"},{"id":"s9","url":"https://glossgenius.com/pricing","title":"GlossGenius pricing","publisher":"vendor","quote":"Annual (save up to 14%)","supports":"annual billing saving across plans"},{"id":"s10","url":"https://glossgenius.com/pricing","title":"GlossGenius pricing","publisher":"vendor","quote":"$40/month + $6/seat","supports":"the Payroll add-on price"},{"id":"s11","url":"https://glossgenius.com/pricing","title":"GlossGenius pricing","publisher":"vendor","quote":"Reception by GlossGenius","supports":"the Reception add-on ($50/month on the same page)"},{"id":"s12","url":"https://glossgenius.com/terms","title":"Terms of Service","publisher":"vendor","quote":"GlossGenius may retain all Account data (a) as required by law and/or (b) in its ordinary course of business","supports":"data kept after cancelling"},{"id":"s13","url":"https://glossgenius.com/terms","title":"Terms of Service","publisher":"vendor","quote":"You must cancel your Subscription or delete your Account prior to your next billing cycle to avoid charges for the following billing cycle.","supports":"cancel before the next billing cycle"},{"id":"s14","url":"https://glossgenius.com/terms","title":"Terms of Service","publisher":"vendor","quote":"You will be billed on the first date of your Subscription (after your free trial period, if applicable), and each monthly anniversary thereafter.","supports":"the monthly billing date"},{"id":"s15","url":"https://glossgenius.com/terms","title":"Terms of Service","publisher":"vendor","quote":"you are ineligible for a pro-rated refund of any amount of the Subscription Fees paid for the then-current monthly subscription cycle","supports":"no pro-rated refund"},{"id":"s16","url":"https://glossgenius.com/terms","title":"Terms of Service","publisher":"vendor","quote":"If you cancel your subscription, you may reinstate your Account by contacting support@glossgenius.com.","supports":"a cancelled account can be reinstated"},{"id":"s17","url":"https://glossgenius.com/terms","title":"Terms of Service","publisher":"vendor","quote":"Deletion of your Account means that we will delete all of your Account data, except as required by applicable law","supports":"deleting the account deletes its data"},{"id":"s18","url":"https://glossgenius.com/terms","title":"Terms of Service","publisher":"vendor","quote":"You may not reinstate your Account after an Account deletion request","supports":"deletion can't be undone"},{"id":"s19","url":"https://glossgenius.com/pricing","title":"GlossGenius pricing","publisher":"vendor","quote":"Billed annually, you save 12%","supports":"the annual saving on Platinum and Practice Advanced"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["The in-app menu steps for cancelling aren't confirmed; GlossGenius documents them in its help article How to Cancel Your GlossGenius Account","Whether the GlossGenius app sells subscriptions through the App Store isn't stated in its terms or on its pricing page","Whether cancelling also stops add-ons such as Payroll or Reception isn't documented","How to export client data before cancelling isn't covered in GlossGenius's terms or on its pricing page","Whether GlossGenius confirms a cancellation by email isn't documented","The no-cancellation-fee statement comes from a GlossGenius FAQ page published in 2022; the Terms of Service don't mention a fee"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Notice: the terms require cancelling before the next billing cycle (the monthly anniversary) to avoid the next charge","Refund: no pro-rated refund for the current month","After cancelling: a cancelled account can be reinstated through support; deleting deletes the data and can't be undone","Annual saving: 14% on Standard, Gold and Practice Essentials, 12% on Platinum and Practice Advanced","The cancel help article couldn't be read, so the in-app steps stay unconfirmed"]}},"page":"https://stackcut.io/cancel/glossgenius","json":"https://stackcut.io/exits/glossgenius.json","evidence":{"packet_revision":"988f887c7073be1746bf562d5b3d31baa8a5f3797d5e037a62372d84d32a077c","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"glossgenius--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"glossgenius--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"gmass","name":"GMass","category":"marketing_sales","website":"https://www.gmass.co","domains":["gmass.co"],"summary":"Cancel in the GMass dashboard: Settings, then Account, then Cancel. Card subscribers keep the plan to the end of the paid period; PayPal subscribers must cancel in PayPal and lose the unused time. Emailing support or uninstalling the extension doesn't cancel.","routes":[{"channel":"direct_web","label":"Credit card subscription, dashboard","applies_to":"Credit card subscriptions billed by GMass","who":"The account holder, logged in to the dashboard with the account they subscribed with (GMass says you can still cancel yourself if that Gmail account is disabled)","method":"self_serve","start_url":"https://gmass.co/dashboard","steps":[{"do":"Log in to the GMass dashboard with the account you subscribed with","expect":null},{"do":"Click Settings at the top, then Account on the left","expect":"the Cancel option"},{"do":"Click the Cancel option","expect":null}],"confirm_by":"An inbox message tells you when your account will be demoted to free status","effective":"Your subscription ends immediately, but your account stays on its plan until your paid period is up, and then moves to free status","notice":null,"refund":"No refund for the unused time: you keep using the plan until the paid period ends (annual plans too). Refunds are uncommon, but you can request one","fees":"No early-cancel fee is documented. The pricing FAQ says that if you use it for a short time you will have to pay for the whole month","source_ids":["s1","s2","s6","s8","s9","s18","s19","s20","s21","s22","s23"]},{"channel":"direct_app","label":"Older method: Gmail cancel command","applies_to":"Credit card subscriptions, through the GMass button in Gmail's compose window","who":"Anyone logged in to a Gmail account connected to GMass, if you no longer have access to the subscribed account","method":"self_serve","start_url":null,"steps":[{"do":"Check that the GMass extension is installed, so the red GMass button shows in Gmail's compose window","expect":null},{"do":"Open a new Gmail compose window and set To to cancel@gmass.co (it is a command, not a real email address)","expect":null},{"do":"If you are logged in to a different account than the subscribed one, enter the subscribed account's email address in Subject; otherwise leave Subject blank","expect":null},{"do":"Click the red GMass button, not Gmail's Send button","expect":null}],"confirm_by":null,"effective":"Your subscription ends immediately, but your account stays on its plan until your paid period is up","notice":null,"refund":null,"fees":null,"source_ids":["s1","s3","s4","s24"]},{"channel":"paypal","label":"Paid through PayPal","applies_to":"Subscriptions paid through PayPal","who":"The account holder, in their PayPal account","method":"platform_settings","start_url":null,"steps":[{"do":"Log in to your PayPal account","expect":null},{"do":"Cancel your GMass subscription from inside PayPal, not from GMass","expect":null}],"confirm_by":null,"effective":"Within a few minutes of cancelling in PayPal, the account is demoted to free status and its sending limits reset to the free limits","notice":null,"refund":"You lose the unused time for the month or year","fees":null,"source_ids":["s7","s10","s11","s12","s25"]}],"pay_less":[{"type":"downgrade","what":"Move to a lower paid plan: open My Account in the dashboard, change the plan, and click Save Plan. This can't cancel a subscription, can't switch annual billing to monthly, and can't move a Team Plan to a non-Team plan. PayPal subscribers can't use it","evidence":"documented","source_ids":["s13","s14","s26","s27","s28","s29"]},{"type":"annual_billing","what":"Annual billing lowers the monthly price: Standard is $249 a year (about $20 a month), Premium $349 (about $29 a month) and Professional $599 (about $49 a month), against $29.95, $39.95 and $59.95 billed monthly","evidence":"documented","source_ids":["s15","s16","s17"]},{"type":"student_or_nonprofit","what":"Google Workspace accounts on a .org or .edu domain get 15% off the published prices automatically; other nonprofits don't qualify","evidence":"documented","source_ids":["s30","s31"]},{"type":"pause","what":"Subscribe only in the months you need to send: GMass suggests this for occasional senders, but each month is billed in full","evidence":"documented","source_ids":["s18"]}],"export":[],"after_cancel":{"access_until":"The end of the paid period for card subscriptions; within a few minutes for PayPal subscriptions. The account then moves to free status","data_kept":null,"you_lose":["Paid-plan sending limits: the account resets to the free account sending limits","With PayPal, the unused time for the month or year"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Uninstalling the GMass extension does not automatically cancel your subscription","Emailing support or a staff member, or tweeting at GMass, does not cancel: the terms say the subscription stays active until the documented steps are followed","If you paid with PayPal, you must cancel there, not in GMass","On the Gmail cancel draft, use the red GMass button, not Gmail's Send button","Cancelling part-way through a month still means paying for the whole month","Bitcoin payments are one-time, not recurring, so there is nothing to cancel","To have your data deleted, GMass asks you to email datadeletion@wordzen.com from the GMass account whose data you want removed"]},"sources":[{"id":"s1","url":"https://www.gmass.co/blog/cancel-subscription/","title":"How do I cancel my GMass subscription?","publisher":"vendor","quote":"Your subscription will end immediately, but your account will remain on its plan until your paid period is up.","supports":"access ends now but the plan runs to the end of the paid period"},{"id":"s2","url":"https://www.gmass.co/blog/cancel-subscription/","title":"How do I cancel my GMass subscription?","publisher":"vendor","quote":"telling you when your account will be demoted to free status","supports":"the inbox message that confirms the cancellation"},{"id":"s3","url":"https://www.gmass.co/blog/cancel-subscription/","title":"How do I cancel my GMass subscription?","publisher":"vendor","quote":"Be sure to hit the red GMass button, and not the regular Gmail Send button.","supports":"the Gmail command step"},{"id":"s4","url":"https://www.gmass.co/blog/cancel-subscription/","title":"How do I cancel my GMass subscription?","publisher":"vendor","quote":"log in to ANY Gmail account that is connected to GMass","supports":"who can cancel with the Gmail command"},{"id":"s5","url":"https://www.gmass.co/blog/cancel-subscription/","title":"How do I cancel my GMass subscription?","publisher":"vendor","quote":"Uninstalling the GMass extension does not automatically cancel your subscription to GMass.","supports":"uninstalling does not cancel"},{"id":"s6","url":"https://www.gmass.co/blog/cancel-subscription/","title":"How do I cancel my GMass subscription?","publisher":"vendor","quote":"With credit card subscriptions, you would get the unused time.","supports":"card subscribers keep the unused paid time (in contrast to PayPal), rather than losing it"},{"id":"s7","url":"https://www.gmass.co/blog/cancel-subscription/","title":"How do I cancel my GMass subscription?","publisher":"vendor","quote":"If you paid with PayPal, you must log in to your PayPal account and cancel your GMass subscription from there.","supports":"PayPal subscriptions are cancelled in PayPal"},{"id":"s8","url":"https://www.gmass.co/blog/cancel-subscription/","title":"How do I cancel my GMass subscription?","publisher":"vendor","quote":"Log in to our dashboard at https://gmass.co/dashboard with the account you subscribed.","supports":"the dashboard login step"},{"id":"s9","url":"https://www.gmass.co/blog/cancel-subscription/","title":"How do I cancel my GMass subscription?","publisher":"vendor","quote":"Then click Settings at the top, then Account at the left, and then the Cancel option.","supports":"the Settings, Account, Cancel path"},{"id":"s10","url":"https://www.gmass.co/blog/cancel-subscription/","title":"How do I cancel my GMass subscription?","publisher":"vendor","quote":"within a few minutes after canceling","supports":"how quickly a PayPal account is demoted"},{"id":"s11","url":"https://www.gmass.co/blog/cancel-subscription/","title":"How do I cancel my GMass subscription?","publisher":"vendor","quote":"do not get the unused time for the month or year","supports":"no unused-time refund on PayPal subscriptions"},{"id":"s12","url":"https://www.gmass.co/blog/pricing-faq/","title":"I have more questions about pricing","publisher":"vendor","quote":"You can only manage your subscription inside PayPal.","supports":"PayPal subscriptions are managed only inside PayPal"},{"id":"s13","url":"https://www.gmass.co/blog/upgrade-downgrade-gmass-plan/","title":"How do I upgrade or downgrade my GMass account?","publisher":"vendor","quote":"Save Plan","supports":"the button that saves a lower plan"},{"id":"s14","url":"https://www.gmass.co/blog/upgrade-downgrade-gmass-plan/","title":"How do I upgrade or downgrade my GMass account?","publisher":"vendor","quote":"You cannot use this method to cancel a paid subscription. For that go to the cancellation instructions.","supports":"changing plan is not cancelling"},{"id":"s15","url":"https://www.gmass.co/pricing","title":"GMass pricing","publisher":"vendor","quote":"$249 paid annually","supports":"the Standard annual price"},{"id":"s16","url":"https://www.gmass.co/pricing","title":"GMass pricing","publisher":"vendor","quote":"$349 paid annually","supports":"the Premium annual price"},{"id":"s17","url":"https://www.gmass.co/pricing","title":"GMass pricing","publisher":"vendor","quote":"$599 paid annually","supports":"the Professional annual price"},{"id":"s18","url":"https://www.gmass.co/blog/pricing-faq/","title":"I have more questions about pricing","publisher":"vendor","quote":"You will have to pay for the whole month though, but feel free to subscribe during just the months when you need to send.","supports":"a short-term subscription still bills the whole month; subscribe only in the months you send"},{"id":"s19","url":"https://www.gmass.co/blog/pricing-faq/","title":"I have more questions about pricing","publisher":"vendor","quote":"You can request a refund.","supports":"refunds can be requested"},{"id":"s20","url":"https://www.gmass.co/blog/pricing-faq/","title":"I have more questions about pricing","publisher":"vendor","quote":"While refunds are uncommon, there are rare circumstances where you may be eligible.","supports":"refunds are uncommon"},{"id":"s21","url":"https://www.gmass.co/blog/cancel-subscription/","title":"How do I cancel my GMass subscription?","publisher":"vendor","quote":"The same applies if you're an annual subscriber.","supports":"annual subscribers also keep the plan until the paid period ends"},{"id":"s22","url":"https://www.gmass.co/g/terms","title":"GMass Terms of Use and Anti-Spam Policy","publisher":"vendor","quote":"Your subscription will not be cancelled until you follow the instructions as documented.","supports":"only the documented steps cancel"},{"id":"s23","url":"https://www.gmass.co/blog/pricing-faq/","title":"I have more questions about pricing","publisher":"vendor","quote":"You can still cancel your subscription yourself.","supports":"a disabled Gmail account can still cancel"},{"id":"s24","url":"https://www.gmass.co/blog/cancel-subscription/","title":"How do I cancel my GMass subscription?","publisher":"vendor","quote":"cancel@gmass.co is not a real email address; it is a command.","supports":"the Gmail command address"},{"id":"s25","url":"https://www.gmass.co/blog/cancel-subscription/","title":"How do I cancel my GMass subscription?","publisher":"vendor","quote":"its limits will reset to the free account sending limits","supports":"PayPal cancellation resets the account to free sending limits"},{"id":"s26","url":"https://www.gmass.co/blog/upgrade-downgrade-gmass-plan/","title":"How do I upgrade or downgrade my GMass account?","publisher":"vendor","quote":"click on the My Account section","supports":"where plan changes start"},{"id":"s27","url":"https://www.gmass.co/blog/upgrade-downgrade-gmass-plan/","title":"How do I upgrade or downgrade my GMass account?","publisher":"vendor","quote":"You cannot switch from Annual to Monthly Billing.","supports":"annual billing can't be switched to monthly"},{"id":"s28","url":"https://www.gmass.co/blog/upgrade-downgrade-gmass-plan/","title":"How do I upgrade or downgrade my GMass account?","publisher":"vendor","quote":"you cannot use this tool to downgrade to a non-Team Plan","supports":"Team Plans can't downgrade to a non-Team plan with the tool"},{"id":"s29","url":"https://www.gmass.co/blog/upgrade-downgrade-gmass-plan/","title":"How do I upgrade or downgrade my GMass account?","publisher":"vendor","quote":"If you have subscribed with PayPal, you cannot use this system to change your plans.","supports":"PayPal subscribers can't change plans in the dashboard"},{"id":"s30","url":"https://www.gmass.co/blog/pricing-faq/","title":"I have more questions about pricing","publisher":"vendor","quote":"you will enjoy 15% off the published prices automatically.","supports":"the automatic 15% discount for .org and .edu accounts"},{"id":"s31","url":"https://www.gmass.co/blog/pricing-faq/","title":"I have more questions about pricing","publisher":"vendor","quote":"Unfortunately the discount is automatic and only applies to .org and .edu domains.","supports":"other nonprofits don't get the discount"},{"id":"s32","url":"https://www.gmass.co/g/terms","title":"GMass Terms of Use and Anti-Spam Policy","publisher":"vendor","quote":"Emailing the support address requesting cancellation","supports":"listed among methods that don't cancel"},{"id":"s33","url":"https://www.gmass.co/g/terms","title":"GMass Terms of Use and Anti-Spam Policy","publisher":"vendor","quote":"you will be charged a monthly or annual fee, based on the plan you choose, until you cancel your subscription.","supports":"billing continues until you cancel"},{"id":"s34","url":"https://www.gmass.co/blog/cancel-subscription/","title":"How do I cancel my GMass subscription?","publisher":"vendor","quote":"Bitcoin transactions are one-time transactions and are not recurring.","supports":"Bitcoin payments don't renew"},{"id":"s35","url":"https://www.gmass.co/blog/gmass-privacy-information-what-data-does-our-server-store/","title":"GMass privacy information: what data does our server store?","publisher":"vendor","quote":"In compliance with GDPR, any user may request that his/her data be deleted from our servers.","supports":"data deletion on request (by email to datadeletion@wordzen.com)"},{"id":"s36","url":"https://www.gmass.co/blog/pricing-faq/","title":"I have more questions about pricing","publisher":"vendor","quote":"Free trials last for seven days and are limited to sending 50 email messages per day.","supports":"the free trial terms"}],"verification":{"level":"docs","checked_on":"2026-10-08","by":"stackcut-research","unverified":["How long GMass keeps campaign and account data after an account moves to free status isn't stated in its help or privacy pages","When a plan downgrade takes effect, and whether it is prorated, isn't stated in GMass's help article","Whether the Gmail cancel command sends the same inbox confirmation as the dashboard isn't stated","What a free account can still do after demotion, beyond the free sending limits, isn't described; the pricing FAQ describes only a seven-day trial"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Corrected the card refund: 'you would get the unused time' means you keep using the plan to the end of the paid period, not a refund","Added the terms: billing runs until you cancel, and emailing support, a staff member or tweeting does not cancel","PayPal route: the account is demoted to free sending limits within minutes and loses the unused time","Downgrade limits added (no annual-to-monthly, no Team-to-non-Team, not for PayPal); added the automatic 15% .org/.edu discount","Added Bitcoin (one-time, nothing to cancel), the disabled-Gmail case and the data-deletion email; no app-store or reseller billing is documented","Level raised to docs: every route fact is on GMass's own pages"]}},"page":"https://stackcut.io/cancel/gmass","json":"https://stackcut.io/exits/gmass.json","evidence":{"packet_revision":"9f88ceed383b37b55e4953d1a3351d880a6edf83495c0c940cfc2d900984da6d","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"gmass--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"gmass--direct-app--r2","channel":"direct_app","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"gmass--paypal--r3","channel":"paypal","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"godaddy","name":"GoDaddy","category":"productivity","website":"https://www.godaddy.com","domains":["godaddy.com"],"summary":"Go to Renewals and Billing, select Manage Subscriptions, pick the product, Cancel Plan, give a reason and Confirm Cancel. App-store purchases change in that store. Gotcha: after the end date the product and all its data are deleted, and refunds need a phone, SMS or chat request within the window.","routes":[{"channel":"direct_web","applies_to":"GoDaddy products with auto-renewing subscriptions (such as domains, hosting, email and websites) bought from GoDaddy","who":"The GoDaddy account holder (signed in)","method":"self_serve","start_url":"https://account.godaddy.com/myrenewals","steps":[{"do":"Go to your Renewals and Billing page and select Manage Subscriptions","expect":"Subscriptions"},{"do":"In the Subscriptions list, select the product, then select Cancel Plan","expect":"a list of reasons for cancelling"},{"do":"Select a reason, then Continue to Cancel; answer any follow-up question and select Continue to Cancel again","expect":"Confirm your cancellation"},{"do":"Check the cancellation date shown, then select Confirm Cancel","expect":null}],"confirm_by":"Below Confirm your cancellation, GoDaddy shows the date the subscription will be cancelled","effective":"You keep using the product until the end of the subscription and aren't charged on the next billing date; after that date the product and all its data are deleted","notice":null,"refund":"Only if you ask GoDaddy's customer service within the refund window: 30 days for annual plans, 48 hours for monthly plans, 5 days for a new domain registration or a manual or multi-year domain renewal, 45 days for a one-year domain auto-renewal, 7 days for annual Microsoft 365. Delete the product first, then contact GoDaddy Guides by phone, SMS or chat; email requests aren't processed","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s11","s12","s14","s15","s16","s22","s23"]},{"channel":"apple_app_store","applies_to":"GoDaddy products bought through the Apple App Store (billed by Apple)","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":"https://account.apple.com/account/manage/section/subscriptions","steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then the GoDaddy subscription","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription","expect":null}],"confirm_by":"No Cancel button, or an expiration message in red text","effective":null,"notice":null,"refund":"Ask Apple: GoDaddy sends app-store refund requests to the store","fees":null,"source_ids":["s8","s17","s18","s13"]},{"channel":"google_play","applies_to":"GoDaddy products bought through Google Play","who":"The Google Account that bought the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to your subscriptions in Google Play","expect":"Manage"},{"do":"Next to the GoDaddy subscription, click Manage, then Cancel subscription","expect":"a confirmation pop-up asking for a reason"},{"do":"Select a reason, then click Continue","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time you've already paid for","notice":null,"refund":"Ask Google Play: GoDaddy sends app-store refund requests to the store","fees":null,"source_ids":["s8","s19","s20","s13"]}],"pay_less":[],"export":[],"after_cancel":{"access_until":"The end of the subscription (the date shown when you confirm)","data_kept":"After the cancellation date, the product and all associated data are deleted","you_lose":["The product and all its data after the cancellation date"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"After you pick a reason, GoDaddy may ask another question or two before Continue to Cancel","tips":["Cancelling a domain with Domain Protection needs identity verification (a code by SMS, authenticator app or email)","Products included in one subscription can't be deleted or refunded individually","Refunds are handled only by phone, SMS or chat, not email","A domain must be in active status before you can change its auto-renew setting"]},"sources":[{"id":"s1","url":"https://www.godaddy.com/help/cancel-a-subscription-for-my-godaddy-product-20008","title":"Cancel a subscription for my GoDaddy product","publisher":"vendor","quote":"Go to your Renewals and Billing page and select Manage Subscriptions.","supports":"where to start"},{"id":"s2","url":"https://www.godaddy.com/help/cancel-a-subscription-for-my-godaddy-product-20008","title":"Cancel a subscription for my GoDaddy product","publisher":"vendor","quote":"In the Subscriptions list, select the product and then select Cancel Plan.","supports":"the cancel button"},{"id":"s3","url":"https://www.godaddy.com/help/cancel-a-subscription-for-my-godaddy-product-20008","title":"Cancel a subscription for my GoDaddy product","publisher":"vendor","quote":"From the list, select a reason for cancelling the subscription and then select Continue to Cancel.","supports":"the reason step"},{"id":"s4","url":"https://www.godaddy.com/help/cancel-a-subscription-for-my-godaddy-product-20008","title":"Cancel a subscription for my GoDaddy product","publisher":"vendor","quote":"Below Confirm your cancellation we'll show you the date that your subscription will be cancelled.","supports":"how to confirm, and the end date"},{"id":"s5","url":"https://www.godaddy.com/help/cancel-a-subscription-for-my-godaddy-product-20008","title":"Cancel a subscription for my GoDaddy product","publisher":"vendor","quote":"You can keep using the product until that date, and after that date your product and all associated data will be deleted.","supports":"when access ends and data deletion"},{"id":"s6","url":"https://www.godaddy.com/help/cancel-a-subscription-for-my-godaddy-product-20008","title":"Cancel a subscription for my GoDaddy product","publisher":"vendor","quote":"Select Confirm Cancel to cancel the subscription.","supports":"the final step"},{"id":"s7","url":"https://www.godaddy.com/help/cancel-a-subscription-for-my-godaddy-product-20008","title":"Cancel a subscription for my GoDaddy product","publisher":"vendor","quote":"you can cancel its subscription at any time and use the product until the end of the subscription. You won't be charged on the next billing date.","supports":"no further charges"},{"id":"s8","url":"https://www.godaddy.com/help/cancel-a-subscription-for-my-godaddy-product-20008","title":"Cancel a subscription for my GoDaddy product","publisher":"vendor","quote":"If you purchased your product through a mobile app store like the Apple App Store or Google Play, you need to use that mobile app store","supports":"the Apple and Google Play routes"},{"id":"s9","url":"https://www.godaddy.com/help/cancel-a-subscription-for-my-godaddy-product-20008","title":"Cancel a subscription for my GoDaddy product","publisher":"vendor","quote":"Depending on your answer, we might ask another question or two to help us understand your decision.","supports":"the follow-up questions (retention step)"},{"id":"s10","url":"https://www.godaddy.com/help/cancel-a-subscription-for-my-godaddy-product-20008","title":"Cancel a subscription for my GoDaddy product","publisher":"vendor","quote":"If you're canceling a domain with Domain Protection, we'll need to verify your identity.","supports":"the Domain Protection tip"},{"id":"s11","url":"https://www.godaddy.com/help/request-a-refund-from-godaddy-8849","title":"Request a refund from GoDaddy","publisher":"vendor","quote":"Once you've verified your eligibility, you'll need to delete the product or service or the domain you want refunded.","supports":"delete before a refund"},{"id":"s12","url":"https://www.godaddy.com/help/request-a-refund-from-godaddy-8849","title":"Request a refund from GoDaddy","publisher":"vendor","quote":"Refund requests received by email will not be processed. You must contact us by phone, SMS or chat to request a refund.","supports":"how to ask for a refund"},{"id":"s13","url":"https://www.godaddy.com/help/request-a-refund-from-godaddy-8849","title":"Request a refund from GoDaddy","publisher":"vendor","quote":"If you've purchased your product through a mobile app store like the Apple App Store or Google Play, you'll need to contact that mobile app store to request a refund.","supports":"app-store refunds"},{"id":"s14","url":"https://www.godaddy.com/legal/agreements/refund-policy","title":"GoDaddy Refund Policy","publisher":"vendor","quote":"Within 30 days (720 hours) of the date of the transaction.","supports":"refund window for annual or longer terms"},{"id":"s15","url":"https://www.godaddy.com/legal/agreements/refund-policy","title":"GoDaddy Refund Policy","publisher":"vendor","quote":"Within 48 hours of the date of the transaction.","supports":"refund window for monthly terms"},{"id":"s16","url":"https://www.godaddy.com/legal/agreements/refund-policy","title":"GoDaddy Refund Policy","publisher":"vendor","quote":"you may cancel a product at any time, but a refund will only be issued if you request a refund with GoDaddy's customer service within the refund time frame specified","supports":"refunds need a request within the window"},{"id":"s17","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"s18","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"s19","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.","supports":"the Google Play steps"},{"id":"s20","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when access ends on Google Play"},{"id":"s21","url":"https://www.godaddy.com/help/request-a-refund-from-godaddy-8849","title":"Request a refund from GoDaddy","publisher":"vendor","quote":"Products included in a subscription can not be individually deleted or refunded.","supports":"the bundle tip"},{"id":"s22","url":"https://www.godaddy.com/legal/agreements/refund-policy","title":"GoDaddy Refund Policy","publisher":"vendor","quote":"New Registration: 5 Days (120 Hours) Auto-Renewal (one-year): 45 Days (1080 hours) Auto-Renewal (multiple-year): 5 Days (120 Hours) Manual Renewal: 5 days (120 Hours)","supports":"domain refund windows"},{"id":"s23","url":"https://www.godaddy.com/legal/agreements/refund-policy","title":"GoDaddy Refund Policy","publisher":"vendor","quote":"Annual plans for Microsoft M365 products are refundable during the first 7 days (168 hours)","supports":"the Microsoft 365 refund window"},{"id":"s24","url":"https://www.godaddy.com/help/cancel-a-subscription-for-my-godaddy-product-20008","title":"Cancel a subscription for my GoDaddy product","publisher":"vendor","quote":"Domains must be in active status before you can change the auto-renew setting.","supports":"the domain status tip"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["GoDaddy's data export guidance was not researched for this packet","Cheaper plans or discounts are not documented on the cancel and refund pages read"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Refund: added the domain windows (5 days for new registrations and manual or multi-year renewals, 45 days for one-year auto-renewals) and 7 days for annual Microsoft 365","Tips: a domain must be active before its auto-renew setting can change"]}},"delete_account":{"url":"https://account.godaddy.com/preferences","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/godaddy","json":"https://stackcut.io/exits/godaddy.json","evidence":{"packet_revision":"51593c9e070a74e7c386ebd733df07635b29498758977cfea47aac3b7e5528f0","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"godaddy--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"godaddy--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"godaddy--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"gohighlevel","name":"HighLevel","category":"marketing_sales","website":"https://www.gohighlevel.com","domains":["gohighlevel.com"],"summary":"Cancel in Agency Settings, Billing: click Want to modify/cancel your subscription?, Show More, Cancel Plan, give a reason and at least 30 words of feedback, then Submit. Or call 1-888-732-4197 (Option 2). Fees aren't refunded, data is deleted after 90 days, and wallet balances must be claimed within 30 days.","routes":[{"channel":"direct_web","label":"Agency subscription","applies_to":"HighLevel agency plans (Starter, Unlimited, Agency Pro), monthly or yearly, including the 14-day free trial","who":"A user who can open Agency Settings and Billing on the agency account","method":"self_serve","start_url":null,"steps":[{"do":"Go to Agency Settings and click Billing","expect":"Want to modify/cancel your subscription?"},{"do":"Click Want to modify/cancel your subscription?, then Show More in the pop-up","expect":"Cancel Plan"},{"do":"Select Cancel Plan, choose your Reason for Cancellation and click Next","expect":"a data loss warning"},{"do":"Review the data loss warning, then click I am sure I want to cancel","expect":"a feedback box"},{"do":"Write your feedback (at least 30 words) and click Submit","expect":null}],"confirm_by":null,"effective":null,"notice":"Plans renew automatically at the then-current rate, and a free trial turns into a paid plan when it ends unless cancelled","refund":"All fees are non-refundable, including subscription fees, and nothing is refunded for services you failed to cancel; refund requests and billing disputes are reviewed by the HighLevel Billing team","fees":"Usage-based fees (telephony and other third-party services) and separately billed add-ons, Marketplace apps and phone numbers are charged on their own","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s10","s11","s12","s13","s14","s22","s35"]},{"channel":"direct_web","label":"By phone, email or support ticket","applies_to":"Any HighLevel agency subscription","who":"The agency account holder","method":"phone","start_url":null,"steps":[{"do":"Call 1-888-732-4197 (toll free) and select Option 2 for Billing, or email billing@gohighlevel.com, or submit a support ticket, and ask to cancel the subscription","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"All fees are non-refundable; refund requests are reviewed by the HighLevel Billing team","fees":null,"source_ids":["s9","s15","s16","s11","s12"]},{"channel":"reseller_or_partner","label":"Bought through another agency","applies_to":"HighLevel access purchased through another agency rather than directly from HighLevel","who":"The administrator of the agency you bought access from","method":"contact_sales","start_url":null,"steps":[{"do":"Contact the administrator of the agency you bought access from and ask them to cancel or change your subscription","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s33"]}],"pay_less":[{"type":"pause","what":"Agency accounts can't be paused or put on hold, but the $27 per month Pause Plan keeps your data instead of cancelling","evidence":"documented","source_ids":["s17","s18"]},{"type":"downgrade","what":"In Agency Settings, Billing, click Want to Modify/Cancel Your Subscription? and select a lower-tier plan; review the new price, effective date and any prorated adjustment, then confirm. Add-ons, Marketplace apps and phone numbers aren't cancelled by a downgrade","evidence":"documented","source_ids":["s20","s21","s22"]},{"type":"annual_billing","what":"Yearly billing costs less than monthly; note that a yearly plan can't be switched back to monthly in the platform","evidence":"documented","source_ids":["s24","s23"]}],"export":[],"after_cancel":{"access_until":null,"data_kept":"Data is kept for 90 days after cancellation, during which you may be able to reactivate the account to regain access; after that HighLevel may permanently delete it","you_lose":["Phone numbers bought through HighLevel, released within 14 days","Any wallet balance not claimed within 30 days (you must ask HighLevel to refund it)","All account data once the 90 days have passed"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The flow asks for a reason, shows a data loss warning and requires feedback of at least 30 words before Submit","tips":["Ask HighLevel to refund any wallet balance: after 30 days it becomes HighLevel's","Port out any phone numbers you want to keep before cancelling: they are released within 14 days","Reselling subscriptions for sub-accounts are cancelled separately in Agency Settings, Billing (Cancel at End of Billing Cycle or Cancel Immediately); cancelling one doesn't cancel the sub-account","Downgrading doesn't cancel add-ons, Marketplace apps or phone numbers: cancel those too","A free trial becomes paid when it ends unless you cancel, and usage fees can apply during the trial","To keep your data without the full plan price, use the $27/month Pause Plan instead of cancelling (how to switch to it isn't documented)"]},"sources":[{"id":"s1","url":"https://help.gohighlevel.com/support/solutions/articles/48001208376-billing-related-questions-for-agencies","title":"Billing Related Questions for Agencies","publisher":"vendor","quote":"Go to Agency Settings and click on Billing.","supports":"where the cancel flow starts"},{"id":"s2","url":"https://help.gohighlevel.com/support/solutions/articles/48001208376-billing-related-questions-for-agencies","title":"Billing Related Questions for Agencies","publisher":"vendor","quote":"Want to modify/cancel your subscription?","supports":"the link that opens the cancel flow"},{"id":"s3","url":"https://help.gohighlevel.com/support/solutions/articles/48001208376-billing-related-questions-for-agencies","title":"Billing Related Questions for Agencies","publisher":"vendor","quote":"Click Show More in the pop-up.","supports":"the Show More step"},{"id":"s4","url":"https://help.gohighlevel.com/support/solutions/articles/48001208376-billing-related-questions-for-agencies","title":"Billing Related Questions for Agencies","publisher":"vendor","quote":"Select Cancel Plan.","supports":"the Cancel Plan step"},{"id":"s5","url":"https://help.gohighlevel.com/support/solutions/articles/48001208376-billing-related-questions-for-agencies","title":"Billing Related Questions for Agencies","publisher":"vendor","quote":"Choose your Reason for Cancellation, then click Next.","supports":"the reason step"},{"id":"s6","url":"https://help.gohighlevel.com/support/solutions/articles/48001208376-billing-related-questions-for-agencies","title":"Billing Related Questions for Agencies","publisher":"vendor","quote":"Review the data loss warning.","supports":"the data loss warning"},{"id":"s7","url":"https://help.gohighlevel.com/support/solutions/articles/48001208376-billing-related-questions-for-agencies","title":"Billing Related Questions for Agencies","publisher":"vendor","quote":"I am sure I want to cancel","supports":"the confirm button"},{"id":"s8","url":"https://help.gohighlevel.com/support/solutions/articles/48001208376-billing-related-questions-for-agencies","title":"Billing Related Questions for Agencies","publisher":"vendor","quote":"Provide feedback (minimum 30 words).","supports":"the required feedback"},{"id":"s9","url":"https://www.gohighlevel.com/terms-of-service","title":"HighLevel Terms of Service","publisher":"vendor","quote":"You may cancel your subscription through your Platform Account, by submitting a support ticket, or by calling our support team at (888) 732-4197 (Toll free).","supports":"the ways to cancel"},{"id":"s10","url":"https://www.gohighlevel.com/terms-of-service","title":"HighLevel Terms of Service","publisher":"vendor","quote":"your subscription will automatically renew and your payment method will be charged the then-current rates without further authorization from You.","supports":"auto-renewal"},{"id":"s11","url":"https://www.gohighlevel.com/terms-of-service","title":"HighLevel Terms of Service","publisher":"vendor","quote":"All Fees assessed by HighLevel are non-refundable","supports":"no refunds"},{"id":"s12","url":"https://help.gohighlevel.com/support/solutions/articles/48001208376-billing-related-questions-for-agencies","title":"Billing Related Questions for Agencies","publisher":"vendor","quote":"Refund requests and billing disputes require review by the HighLevel Billing team.","supports":"who reviews refund requests"},{"id":"s13","url":"https://www.gohighlevel.com/pricing","title":"HighLevel Pricing","publisher":"vendor","quote":"Billing begins automatically at the end of any free trial unless canceled, and usage-based fees for telecommunications or third-party services may apply during the trial.","supports":"trials convert to paid; usage fees"},{"id":"s14","url":"https://www.gohighlevel.com/pricing","title":"HighLevel Pricing","publisher":"vendor","quote":"HighLevel operates on a month-to-month basis. There are no long-term contracts, and you can upgrade, downgrade, or cancel your account at any time directly from your dashboard.","supports":"no long-term contract; self-serve cancel"},{"id":"s15","url":"https://help.gohighlevel.com/support/solutions/articles/48001208376-billing-related-questions-for-agencies","title":"Billing Related Questions for Agencies","publisher":"vendor","quote":"Call 1-888-732-4197 and select Option 2 for Billing","supports":"the billing phone line"},{"id":"s16","url":"https://help.gohighlevel.com/support/solutions/articles/48001208376-billing-related-questions-for-agencies","title":"Billing Related Questions for Agencies","publisher":"vendor","quote":"Email billing@gohighlevel.com","supports":"the billing email address"},{"id":"s17","url":"https://help.gohighlevel.com/support/solutions/articles/48001208376-billing-related-questions-for-agencies","title":"Billing Related Questions for Agencies","publisher":"vendor","quote":"Agency accounts cannot be paused or placed on hold.","supports":"no account pause"},{"id":"s18","url":"https://help.gohighlevel.com/support/solutions/articles/48001208376-billing-related-questions-for-agencies","title":"Billing Related Questions for Agencies","publisher":"vendor","quote":"To keep your data, you can use the $27 per month Pause Plan instead of canceling.","supports":"the Pause Plan"},{"id":"s19","url":"https://help.gohighlevel.com/support/solutions/articles/48001208376-billing-related-questions-for-agencies","title":"Billing Related Questions for Agencies","publisher":"vendor","quote":"Your data is deleted after 90 days.","supports":"data deletion after cancelling"},{"id":"s20","url":"https://help.gohighlevel.com/support/solutions/articles/48001208376-billing-related-questions-for-agencies","title":"Billing Related Questions for Agencies","publisher":"vendor","quote":"Select an available lower-tier plan.","supports":"downgrading"},{"id":"s21","url":"https://help.gohighlevel.com/support/solutions/articles/48001208376-billing-related-questions-for-agencies","title":"Billing Related Questions for Agencies","publisher":"vendor","quote":"Review the new price, effective date, and any prorated adjustment.","supports":"what the downgrade screen shows"},{"id":"s22","url":"https://help.gohighlevel.com/support/solutions/articles/48001208376-billing-related-questions-for-agencies","title":"Billing Related Questions for Agencies","publisher":"vendor","quote":"Downgrading your plan does not automatically cancel add-ons, Marketplace apps, phone numbers, or other paid services.","supports":"add-ons keep billing"},{"id":"s23","url":"https://help.gohighlevel.com/support/solutions/articles/48001208376-billing-related-questions-for-agencies","title":"Billing Related Questions for Agencies","publisher":"vendor","quote":"Changing an existing yearly plan back to monthly is not available in the platform.","supports":"yearly plans can't go back to monthly in-app"},{"id":"s24","url":"https://www.gohighlevel.com/pricing","title":"HighLevel Pricing","publisher":"vendor","quote":"Save with annual","supports":"annual billing is cheaper"},{"id":"s25","url":"https://www.gohighlevel.com/terms-of-service","title":"HighLevel Terms of Service","publisher":"vendor","quote":"Following the termination or cancellation of your Platform Account, HighLevel will retain any data associated with your account for a period of ninety (90) days","supports":"the 90-day retention"},{"id":"s26","url":"https://www.gohighlevel.com/terms-of-service","title":"HighLevel Terms of Service","publisher":"vendor","quote":"Upon cancellation or termination of your Platform Account, all phone numbers procured through the Platform on your behalf will be released within fourteen (14) days.","supports":"phone numbers are released"},{"id":"s27","url":"https://www.gohighlevel.com/terms-of-service","title":"HighLevel Terms of Service","publisher":"vendor","quote":"Any amounts remaining in the \"wallet\" for over thirty (30) days after expiration, termination or cancellation of your Platform Account, will automatically become the property of HighLevel.","supports":"unclaimed wallet balances are forfeited"},{"id":"s28","url":"https://www.gohighlevel.com/terms-of-service","title":"HighLevel Terms of Service","publisher":"vendor","quote":"it is Your sole obligation to request HighLevel to refund any amounts remaining in your account's \"wallet\"","supports":"you must ask for the wallet refund"},{"id":"s29","url":"https://help.gohighlevel.com/support/solutions/articles/155000005136","title":"How to Cancel Location Subscriptions","publisher":"vendor","quote":"Canceling a reselling subscription does not cancel the entire sub-account. It only ends the selected product subscription.","supports":"reselling subscriptions are separate"},{"id":"s30","url":"https://help.gohighlevel.com/support/solutions/articles/155000005136","title":"How to Cancel Location Subscriptions","publisher":"vendor","quote":"Agency users can cancel eligible location-level reselling subscriptions directly from the Agency Billing page using a guided cancellation flow.","supports":"where reselling subscriptions are cancelled"},{"id":"s31","url":"https://www.gohighlevel.com/pricing","title":"HighLevel Pricing","publisher":"vendor","quote":"Start with a FREE 14-day trial on any plan below!","supports":"the 14-day trial"},{"id":"s32","url":"https://www.gohighlevel.com/terms-of-service","title":"HighLevel Terms of Service","publisher":"vendor","quote":"You are solely responsible for the cancellation of Services associated with your account","supports":"the customer must cancel each service"},{"id":"s33","url":"https://help.gohighlevel.com/support/solutions/articles/48001208376-billing-related-questions-for-agencies","title":"Billing Related Questions for Agencies","publisher":"vendor","quote":"If you purchased access through another agency rather than directly from HighLevel, contact that agency's administrator for subscription changes or cancellations.","supports":"accounts bought through another agency"},{"id":"s34","url":"https://www.gohighlevel.com/terms-of-service","title":"HighLevel Terms of Service","publisher":"vendor","quote":"During this period, you may have the option to reactivate your account to regain access to your data.","supports":"reactivating within the 90 days"},{"id":"s35","url":"https://www.gohighlevel.com/terms-of-service","title":"HighLevel Terms of Service","publisher":"vendor","quote":"No refunds will be provided for your failure to properly cancel the Services associated with your account.","supports":"no refunds for services left running"},{"id":"s36","url":"https://help.gohighlevel.com/support/solutions/articles/155000005136","title":"How to Cancel Location Subscriptions","publisher":"vendor","quote":"Access to the canceled product remains available until the end of the current billing cycle","supports":"end-of-cycle option for reselling subscriptions"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["When access ends after cancelling (immediately or at the end of the billing period) is not stated in HighLevel's help or terms","Which agency roles can open Agency Settings, Billing to cancel is not stated","How to export contacts and other account data before cancelling isn't covered in this guide yet","How to sign up for the $27/month Pause Plan is not described beyond the billing FAQ","Enterprise (custom) contracts are sold by sales; their cancellation terms are not published"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked every route fact against HighLevel's billing FAQ, Terms of Service, pricing page and reselling help article; the cancel steps, phone line, email, renewal and refund terms are confirmed","Added a route for access bought through another agency: the billing FAQ says to contact that agency's administrator (this resolves an earlier 'not documented' note)","Refund: the Terms also say nothing is refunded for services you failed to cancel","After cancelling: the Terms say you may be able to reactivate within the 90-day retention period","Reselling tip: sub-account subscriptions can end at the end of the billing cycle or immediately"]}},"page":"https://stackcut.io/cancel/gohighlevel","json":"https://stackcut.io/exits/gohighlevel.json","evidence":{"packet_revision":"d9dd86b50b77d59dacf6546ab742eeb840aee536931395aef3fa350daaf60d5c","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"gohighlevel--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"gohighlevel--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"gohighlevel--reseller-or-partner--r3","channel":"reseller_or_partner","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"goodnotes","name":"Goodnotes","category":"productivity","website":"https://www.goodnotes.com","domains":["goodnotes.com"],"summary":"Cancel where you subscribed: App Store plans in iPhone Settings > Subscriptions; Google Play plans in the Play Store; Windows, Galaxy Store and web plans (billed by Paddle) under Manage Account > Subscription in Goodnotes or via the Paddle receipt email. Deleting your account or the app doesn't cancel.","routes":[{"channel":"apple_app_store","applies_to":"Goodnotes Essential, Pro and AI Pass subscriptions bought through the Apple App Store (iPhone, iPad, Mac)","who":"The Apple Account holder who subscribed","method":"platform_settings","start_url":null,"steps":[{"do":"Open the Apple Settings app and select your Apple Account name, then Subscriptions","expect":"your list of subscriptions"},{"do":"Select Goodnotes","expect":"Cancel Subscription"},{"do":"Select Cancel Subscription and confirm","expect":null}],"confirm_by":"No Cancel Subscription button, or an expiration message in red, means the subscription is already canceled","effective":"You stay on the current plan until it expires, then the account returns to the free plan (or to Special Edition, if you bought it)","notice":"Cancel at least one day before the renewal date shown in your subscription details. A free trial becomes a subscription when it ends; Apple says to cancel a trial at least 24 hours before it ends","refund":"App Store refunds are handled by Apple only, not by Goodnotes: request one from Apple Support","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s46","s48","s43","s54"]},{"channel":"google_play","applies_to":"Subscriptions and trials started through Google Play on Android","who":"The Google account holder who subscribed","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Open the Google Play app, tap the gear icon at the top right, then Payments and Subscriptions","expect":null},{"do":"Select the Goodnotes subscription and tap Cancel subscription, then follow the instructions","expect":null},{"do":"Or, in Goodnotes: open the Goodnotes menu (upper right), tap your name to Manage Account, then Subscription > Manage Subscription > Cancel Subscription (Chrome must be your default browser for this option)","expect":null}],"confirm_by":null,"effective":"You keep the plan for the time already paid, until it expires","notice":"Cancel at least one day before each renewal date; a free trial turns into the annual plan as soon as it ends","refund":"Where the law requires it, a statutory right of withdrawal within 14 days: send the purchase receipt through Goodnotes' Refund form","fees":null,"source_ids":["s11","s12","s13","s14","s15","s16","s17","s18","s19","s46","s48"]},{"channel":"reseller_or_partner","label":"Billed by Paddle (Windows, Galaxy Store, web)","applies_to":"Subscriptions bought on the Microsoft Store, the Samsung Galaxy Store or Goodnotes Web, which Paddle (Goodnotes' payment provider) bills; the receipt email shows Paddle as the seller","who":"The Goodnotes account holder who subscribed","method":"self_serve","start_url":null,"steps":[{"do":"In Goodnotes (installed from the store where you subscribed), open the Goodnotes menu at the upper right and tap your name to Manage Account","expect":"Subscription"},{"do":"Tap Subscription > Manage Subscription > Cancel Subscription","expect":null},{"do":"Or open the purchase receipt email Paddle sent when you subscribed, click the link that reads To learn more or cancel, review your subscription, and choose Cancel subscription","expect":null},{"do":"On an iPhone or iPad, a subscription managed by Goodnotes is cancelled in Goodnotes Settings: Manage Account > Manage Subscription, then the cancel option","expect":null}],"confirm_by":"A Renew button appears under Manage Account once auto-renewal is off","effective":"Premium features stay active until the next scheduled renewal date, then the account moves to the free plan","notice":"Cancel at least one day before each renewal date","refund":"Where the law requires it, a statutory right of withdrawal within 14 days: send the purchase receipt through Goodnotes' Refund form. A refund deactivates the subscription and removes access immediately","fees":null,"source_ids":["s20","s21","s22","s23","s24","s25","s26","s16","s17","s19","s27","s28","s46","s48","s47","s53"]}],"pay_less":[{"type":"free_plan","what":"Goodnotes Free costs $0: up to 3 notebooks, 3 text documents and 3 whiteboards, 3 folders and 100 MB storage, with watermarked exports. Notebooks above the limit become read-only until you upgrade","evidence":"documented","source_ids":["s29","s30","s31","s32","s33"]},{"type":"downgrade","what":"Goodnotes Essential ($11.99 a year in the US) instead of Pro ($35.99 a year). To switch, wait until the current plan expires, then buy the other plan from the paywall in the app","evidence":"documented","source_ids":["s34","s35","s36"]},{"type":"downgrade","what":"Special Edition is a one-time purchase on the Apple App Store (not in every region) with no renewal. If you own it, your access falls back to Special Edition, not the Free plan, when a subscription ends","evidence":"documented","source_ids":["s37","s9"]}],"export":[{"data":"Notebooks, documents and whole folders (Apple devices)","how":"In the library, tap the document title and choose Export, or select several documents or folders and tap Export","format":"Goodnotes document (opens only in Goodnotes), PDF (editable or flattened) or image; folders export as one .zip file that keeps the folder structure","limits":"Exports on the free plan are watermarked","source_ids":["s38","s39","s40","s32"]},{"data":"Notebooks (Android, Windows and Web)","how":"Tap the document title and choose Export as PDF","format":"PDF","limits":"Exports on the free plan are watermarked","source_ids":["s41","s42","s32"]}],"after_cancel":{"access_until":"The end of the period you paid for (the next renewal date)","data_kept":"Your notebooks stay: the account returns to the free plan and documents become read-only, except three you choose to keep editable. Goodnotes Cloud data is deleted only after an account has been dormant for more than two years; data stored on your device or in iCloud is not touched","you_lose":["Editing for all but three documents you choose (the rest stay viewable but read-only)","Changing which three documents stay editable: once chosen, the selection can't be changed","Unlimited notebooks and watermark-free exports (the free plan allows 3 notebooks and watermarks exports)","Renewing a Paddle-billed plan: once cancelled it can't be renewed, only bought again"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Deleting your account or uninstalling the app does not cancel the renewal: cancel with the store you bought from first","A subscription is tied to the store where it was bought (App Store, Google Play or Paddle); the in-app cancel option only appears when the app came from that store and you're signed in to the account that holds the subscription","Accounts with the same email but different sign-in methods (Apple, Google, Microsoft) are separate accounts","A free trial becomes a paid annual plan as soon as it ends: cancel while the trial is still active","The free one-year Samsung offer doesn't renew and needs no cancellation","Deleting your account on iOS also removes subscriptions bought on Android, Windows or Web, and they can't be restored; a deleted account is erased after 21 days"]},"sources":[{"id":"s1","url":"https://support.goodnotes.com/hc/en-us/articles/7707790761871-Cancel-a-Goodnotes-Subscription-on-iPhone-or-iPad","title":"Cancel a Goodnotes Subscription on iPhone or iPad","publisher":"vendor","quote":"Use these steps if you purchased your Goodnotes subscription through the Apple App Store.","supports":"the App Store route"},{"id":"s2","url":"https://support.goodnotes.com/hc/en-us/articles/7707790761871-Cancel-a-Goodnotes-Subscription-on-iPhone-or-iPad","title":"Cancel a Goodnotes Subscription on iPhone or iPad","publisher":"vendor","quote":"Select your Apple Account name, then Subscriptions.","supports":"the App Store steps"},{"id":"s3","url":"https://support.goodnotes.com/hc/en-us/articles/7707790761871-Cancel-a-Goodnotes-Subscription-on-iPhone-or-iPad","title":"Cancel a Goodnotes Subscription on iPhone or iPad","publisher":"vendor","quote":"If there is no Cancel Subscription button or an expiration message appears in red, the subscription is already canceled.","supports":"how to confirm"},{"id":"s4","url":"https://support.goodnotes.com/hc/en-us/articles/7707790761871-Cancel-a-Goodnotes-Subscription-on-iPhone-or-iPad","title":"Cancel a Goodnotes Subscription on iPhone or iPad","publisher":"vendor","quote":"You remain on the current plan until it expires. Your account then returns to the free plan and your documents become read-only.","supports":"when access ends, and what happens next"},{"id":"s5","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"Apple's cancel steps"},{"id":"s6","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.","supports":"Apple's trial notice"},{"id":"s7","url":"https://support.goodnotes.com/hc/en-us/articles/7878349943567-Manage-Your-Goodnotes-Account-and-Subscription-on-Apple-Devices","title":"Manage Your Goodnotes Account and Subscription on Apple Devices","publisher":"vendor","quote":"Cancel at least one day before the renewal date shown in your subscription details to avoid being charged for the next billing period.","supports":"the notice before renewal"},{"id":"s8","url":"https://support.goodnotes.com/hc/en-us/articles/7878349943567-Manage-Your-Goodnotes-Account-and-Subscription-on-Apple-Devices","title":"Manage Your Goodnotes Account and Subscription on Apple Devices","publisher":"vendor","quote":"If you're trialling Goodnotes as a free user, the trial becomes a subscription when it ends.","supports":"trials convert to paid"},{"id":"s9","url":"https://support.goodnotes.com/hc/en-us/articles/13879385599247-Special-Edition-vs-Subscriptions-Your-Access-After-Subscription-Expires","title":"Special Edition vs Subscriptions: Your Access After Subscription Expires","publisher":"vendor","quote":"Your access falls back to Special Edition. You do not drop to the Free plan.","supports":"Special Edition owners fall back to it"},{"id":"s10","url":"https://support.goodnotes.com/hc/en-us/articles/360001480856-How-do-I-get-a-refund","title":"How do I get a refund?","publisher":"vendor","quote":"all Apple purchases refund requests are handled by Apple only and not by developers","supports":"App Store refunds go to Apple"},{"id":"s11","url":"https://support.goodnotes.com/hc/en-us/articles/7942745861775-Cancel-Trial-or-Subscription-on-Android-Windows-or-Web","title":"Cancel Trial or Subscription on Android, Windows, or Web","publisher":"vendor","quote":"If you have subscribed via Google Play Store, you can go to Google Play app to manage your subscription.","supports":"the Google Play route"},{"id":"s12","url":"https://support.goodnotes.com/hc/en-us/articles/7942745861775-Cancel-Trial-or-Subscription-on-Android-Windows-or-Web","title":"Cancel Trial or Subscription on Android, Windows, or Web","publisher":"vendor","quote":"Open the Google Play app. At the top right, tap the gear icon. Tap Payments and Subscriptions","supports":"the Google Play steps"},{"id":"s13","url":"https://support.goodnotes.com/hc/en-us/articles/7942745861775-Cancel-Trial-or-Subscription-on-Android-Windows-or-Web","title":"Cancel Trial or Subscription on Android, Windows, or Web","publisher":"vendor","quote":"For Android users subscribed via Google Play, also check that your default browser is set to Chrome for this option to be available for you.","supports":"the in-app option for Google Play needs Chrome"},{"id":"s14","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"Google's cancel steps"},{"id":"s15","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"access after cancelling on Google Play"},{"id":"s16","url":"https://support.goodnotes.com/hc/en-us/articles/7942745861775-Cancel-Trial-or-Subscription-on-Android-Windows-or-Web","title":"Cancel Trial or Subscription on Android, Windows, or Web","publisher":"vendor","quote":"You can cancel anytime at least one day before each renewal date.","supports":"the notice before renewal"},{"id":"s17","url":"https://support.goodnotes.com/hc/en-us/articles/7942745861775-Cancel-Trial-or-Subscription-on-Android-Windows-or-Web","title":"Cancel Trial or Subscription on Android, Windows, or Web","publisher":"vendor","quote":"You will have access to your current subscription until it expires.","supports":"when access ends"},{"id":"s18","url":"https://support.goodnotes.com/hc/en-us/articles/7942745861775-Cancel-Trial-or-Subscription-on-Android-Windows-or-Web","title":"Cancel Trial or Subscription on Android, Windows, or Web","publisher":"vendor","quote":"If you are currently on the free trial, your annual plan will commence immediately after the trial period concludes.","supports":"trials convert to the annual plan"},{"id":"s19","url":"https://support.goodnotes.com/hc/en-us/articles/360001480856-How-do-I-get-a-refund","title":"How do I get a refund?","publisher":"vendor","quote":"you may be entitled to a refund where you have exercised your statutory right of withdrawal from those Goodnotes services within a period of fourteen days","supports":"the 14-day withdrawal right for non-Apple purchases"},{"id":"s20","url":"https://support.goodnotes.com/hc/en-us/articles/10188845193359-Keep-Your-Subscription-Renewal-Rolling-on-Android-Windows-and-Web","title":"Keep Your Subscription Renewal Rolling on Android, Windows, and Web","publisher":"vendor","quote":"Your subscription is managed by Paddle, our payment provider.","supports":"Paddle bills Microsoft Store, Galaxy Store and web subscriptions"},{"id":"s21","url":"https://support.goodnotes.com/hc/en-us/articles/10188845193359-Keep-Your-Subscription-Renewal-Rolling-on-Android-Windows-and-Web","title":"Keep Your Subscription Renewal Rolling on Android, Windows, and Web","publisher":"vendor","quote":"You can confirm this by checking the purchase receipt sent to your email, which shows Paddle as the seller.","supports":"Paddle is the seller"},{"id":"s22","url":"https://support.goodnotes.com/hc/en-us/articles/7942745861775-Cancel-Trial-or-Subscription-on-Android-Windows-or-Web","title":"Cancel Trial or Subscription on Android, Windows, or Web","publisher":"vendor","quote":"Choose Goodnotes menu on the upper right > Tap on Your Name to Manage Account > Subscription > Manage Subscription > Cancel Subscription.","supports":"the in-app cancel path"},{"id":"s23","url":"https://support.goodnotes.com/hc/en-us/articles/7942745861775-Cancel-Trial-or-Subscription-on-Android-Windows-or-Web","title":"Cancel Trial or Subscription on Android, Windows, or Web","publisher":"vendor","quote":"To ensure the cancel option is available, please make sure the app is installed from the original store where you initially subscribed or started your trial.","supports":"the app must come from the original store"},{"id":"s24","url":"https://support.goodnotes.com/hc/en-us/articles/7942745861775-Cancel-Trial-or-Subscription-on-Android-Windows-or-Web","title":"Cancel Trial or Subscription on Android, Windows, or Web","publisher":"vendor","quote":"Open the purchase receipt email sent by Paddle when you subscribed. Scroll down and click the link that reads:","supports":"cancelling from the Paddle receipt email"},{"id":"s25","url":"https://support.goodnotes.com/hc/en-us/articles/10188845193359-Keep-Your-Subscription-Renewal-Rolling-on-Android-Windows-and-Web","title":"Keep Your Subscription Renewal Rolling on Android, Windows, and Web","publisher":"vendor","quote":"When your current plan's auto-renewal is turned off, you will see a new Renew button","supports":"how to confirm"},{"id":"s26","url":"https://support.goodnotes.com/hc/en-us/articles/10188845193359-Keep-Your-Subscription-Renewal-Rolling-on-Android-Windows-and-Web","title":"Keep Your Subscription Renewal Rolling on Android, Windows, and Web","publisher":"vendor","quote":"your access to all premium features remains active until the subscription's next scheduled renewal date.","supports":"when access ends"},{"id":"s27","url":"https://support.goodnotes.com/hc/en-us/articles/7707790761871-Cancel-a-Goodnotes-Subscription-on-iPhone-or-iPad","title":"Cancel a Goodnotes Subscription on iPhone or iPad","publisher":"vendor","quote":"Select Manage Account > Manage Subscription.","supports":"cancelling a Goodnotes-managed subscription on iPhone or iPad"},{"id":"s28","url":"https://support.goodnotes.com/hc/en-us/articles/360001480856-How-do-I-get-a-refund","title":"How do I get a refund?","publisher":"vendor","quote":"Refunding your subscription will immediately deactivate it and remove access.","supports":"a refund ends access at once"},{"id":"s29","url":"https://support.goodnotes.com/hc/en-us/articles/13808767840015-Compare-Goodnotes-Plans-and-Features","title":"Compare Goodnotes Plans and Features","publisher":"vendor","quote":"Goodnotes Free is $0 and includes core note-taking tools with the limits below.","supports":"the free plan"},{"id":"s30","url":"https://support.goodnotes.com/hc/en-us/articles/13808767840015-Compare-Goodnotes-Plans-and-Features","title":"Compare Goodnotes Plans and Features","publisher":"vendor","quote":"Up to 3 notebooks, 3 text documents, and 3 whiteboards","supports":"the free plan's document limit"},{"id":"s31","url":"https://support.goodnotes.com/hc/en-us/articles/13808767840015-Compare-Goodnotes-Plans-and-Features","title":"Compare Goodnotes Plans and Features","publisher":"vendor","quote":"Up to 3 folders and 100 MB storage","supports":"the free plan's storage limit"},{"id":"s32","url":"https://support.goodnotes.com/hc/en-us/articles/13808767840015-Compare-Goodnotes-Plans-and-Features","title":"Compare Goodnotes Plans and Features","publisher":"vendor","quote":"Watermarked exports","supports":"free-plan exports carry a watermark"},{"id":"s33","url":"https://support.goodnotes.com/hc/en-us/articles/13808767840015-Compare-Goodnotes-Plans-and-Features","title":"Compare Goodnotes Plans and Features","publisher":"vendor","quote":"If you move to Goodnotes Free and have more than 3 notebooks, notebooks above the limit become read-only until you upgrade.","supports":"what happens to extra notebooks on the free plan"},{"id":"s34","url":"https://support.goodnotes.com/hc/en-us/articles/13808767840015-Compare-Goodnotes-Plans-and-Features","title":"Compare Goodnotes Plans and Features","publisher":"vendor","quote":"Yearly subscription ($11.99/year in the US; price varies by region)","supports":"the Essential price"},{"id":"s35","url":"https://support.goodnotes.com/hc/en-us/articles/13808767840015-Compare-Goodnotes-Plans-and-Features","title":"Compare Goodnotes Plans and Features","publisher":"vendor","quote":"Yearly subscription ($35.99/year in the US; price varies by region)","supports":"the Pro price"},{"id":"s36","url":"https://support.goodnotes.com/hc/en-us/articles/10188845193359-Keep-Your-Subscription-Renewal-Rolling-on-Android-Windows-and-Web","title":"Keep Your Subscription Renewal Rolling on Android, Windows, and Web","publisher":"vendor","quote":"If you are considering a plan switch, wait until your current plan expires, then you can purchase another option from the Paywall in the app.","supports":"how to switch plans"},{"id":"s37","url":"https://support.goodnotes.com/hc/en-us/articles/13879385599247-Special-Edition-vs-Subscriptions-Your-Access-After-Subscription-Expires","title":"Special Edition vs Subscriptions: Your Access After Subscription Expires","publisher":"vendor","quote":"Currently, Special Edition is available exclusively through the Apple App Store and might not be available in all regions.","supports":"where Special Edition is sold"},{"id":"s38","url":"https://support.goodnotes.com/hc/en-us/articles/7353742824975-Export-documents-or-pages","title":"Export documents or pages","publisher":"vendor","quote":"The supported file formats for the export are: Goodnotes document - can only be opened in Goodnotes, PDF (editable/flattened), Image","supports":"export formats"},{"id":"s39","url":"https://support.goodnotes.com/hc/en-us/articles/7353742824975-Export-documents-or-pages","title":"Export documents or pages","publisher":"vendor","quote":"The output will be a single .zip file containing every notebook in the folder(s) with the folder structure still preserved.","supports":"folder export"},{"id":"s40","url":"https://support.goodnotes.com/hc/en-us/articles/7353742824975-Export-documents-or-pages","title":"Export documents or pages","publisher":"vendor","quote":"Tap the document title and choose Export.","supports":"exporting a document on Apple devices"},{"id":"s41","url":"https://support.goodnotes.com/hc/en-us/articles/7353742824975-Export-documents-or-pages","title":"Export documents or pages","publisher":"vendor","quote":"Tap the document title and choose Export as PDF.","supports":"exporting on Android, Windows and Web"},{"id":"s42","url":"https://support.goodnotes.com/hc/en-us/articles/7384084753167-Manage-Your-Goodnotes-Account-and-Subscription-on-Android-Windows-and-Web","title":"Manage Your Goodnotes Account and Subscription on Android, Windows, and Web","publisher":"vendor","quote":"Export your notebooks from Android, Windows, or Web as a backup first.","supports":"export before deleting the account"},{"id":"s43","url":"https://support.goodnotes.com/hc/en-us/articles/7707790761871-Cancel-a-Goodnotes-Subscription-on-iPhone-or-iPad","title":"Cancel a Goodnotes Subscription on iPhone or iPad","publisher":"vendor","quote":"When you try to edit, Goodnotes asks you to choose three documents to keep editable.","supports":"three documents stay editable"},{"id":"s44","url":"https://www.goodnotes.com/terms-and-conditions","title":"Goodnotes Terms and Conditions","publisher":"vendor","quote":"Following the lapse of the two year period according to Section 12.2.5, any data stored by you in Goodnotes Cloud will be deleted.","supports":"Goodnotes Cloud data retention"},{"id":"s45","url":"https://www.goodnotes.com/terms-and-conditions","title":"Goodnotes Terms and Conditions","publisher":"vendor","quote":"Any data stored locally on your device or in iCloud will not be altered or deleted.","supports":"local and iCloud data are kept"},{"id":"s46","url":"https://www.goodnotes.com/terms-and-conditions","title":"Goodnotes Terms and Conditions","publisher":"vendor","quote":"The subscription will renew automatically unless otherwise agreed and/or you cancel the recurring subscription before the next successive renewal period.","supports":"auto-renewal"},{"id":"s47","url":"https://support.goodnotes.com/hc/en-us/articles/10188845193359-Keep-Your-Subscription-Renewal-Rolling-on-Android-Windows-and-Web","title":"Keep Your Subscription Renewal Rolling on Android, Windows, and Web","publisher":"vendor","quote":"Unfortunately, canceled subscriptions cannot be renewed.","supports":"a cancelled Paddle plan can't be renewed"},{"id":"s48","url":"https://support.goodnotes.com/hc/en-us/articles/7942745861775-Cancel-Trial-or-Subscription-on-Android-Windows-or-Web","title":"Cancel Trial or Subscription on Android, Windows, or Web","publisher":"vendor","quote":"deleting your account or uninstalling the app will not automatically cancel your subscription renewal.","supports":"deleting or uninstalling doesn't cancel"},{"id":"s49","url":"https://support.goodnotes.com/hc/en-us/articles/7942745861775-Cancel-Trial-or-Subscription-on-Android-Windows-or-Web","title":"Cancel Trial or Subscription on Android, Windows, or Web","publisher":"vendor","quote":"For Samsung premium subscription, no cancellation is required because it does not renew automatically.","supports":"the Samsung offer doesn't renew"},{"id":"s50","url":"https://support.goodnotes.com/hc/en-us/articles/7942745861775-Cancel-Trial-or-Subscription-on-Android-Windows-or-Web","title":"Cancel Trial or Subscription on Android, Windows, or Web","publisher":"vendor","quote":"accounts with the same email address but signed in through different methods","supports":"separate accounts per sign-in method"},{"id":"s51","url":"https://support.goodnotes.com/hc/en-us/articles/7878349943567-Manage-Your-Goodnotes-Account-and-Subscription-on-Apple-Devices","title":"Manage Your Goodnotes Account and Subscription on Apple Devices","publisher":"vendor","quote":"Deleting your Goodnotes account on iOS removes both your documents on non-Apple devices and any subscriptions purchased on those platforms. Removed subscriptions cannot be restored.","supports":"deleting on iOS removes other-platform subscriptions"},{"id":"s52","url":"https://support.goodnotes.com/hc/en-us/articles/7878349943567-Manage-Your-Goodnotes-Account-and-Subscription-on-Apple-Devices","title":"Manage Your Goodnotes Account and Subscription on Apple Devices","publisher":"vendor","quote":"After 21 days, your account and all its data are permanently deleted.","supports":"account deletion timing"},{"id":"s53","url":"https://www.paddle.com/about/why-has-paddle-charged-me","title":"Why has Paddle charged me?","publisher":"platform","quote":"If you'd like to cancel a subscription billed by Paddle, visit our support chat on paddle.net","supports":"Paddle's own help for subscriptions it bills"},{"id":"s54","url":"https://support.goodnotes.com/hc/en-us/articles/7707790761871-Cancel-a-Goodnotes-Subscription-on-iPhone-or-iPad","title":"Cancel a Goodnotes Subscription on iPhone or iPad","publisher":"vendor","quote":"After choosing them, you cannot change the selection.","supports":"the three editable documents can't be changed later"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Whether cancelling shows a reason prompt or a retention offer is not documented","How long Goodnotes keeps account data after a subscription ends, beyond the two-year dormancy rule for Goodnotes Cloud, is not stated","No separate Microsoft Store billing route is documented: Goodnotes says Microsoft Store subscriptions are billed by Paddle"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked all three routes against Goodnotes' help articles (iPhone/iPad cancel, Android/Windows/Web cancel, Paddle renewal, refunds), the Terms, and Apple's and Google's pages: steps, notice, refunds and access confirmed","Added that the choice of three editable documents can't be changed later (s54)","Dropped a 'Not confirmed yet' note that described how the pages were read, not the service"]}},"page":"https://stackcut.io/cancel/goodnotes","json":"https://stackcut.io/exits/goodnotes.json","evidence":{"packet_revision":"72b3e6a5ce80da9bd5bfc2b4e84d95d9505a462a167fa24236d27dac25160bf9","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"goodnotes--apple-app-store--r1","channel":"apple_app_store","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"goodnotes--google-play--r2","channel":"google_play","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"goodnotes--reseller-or-partner--r3","channel":"reseller_or_partner","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"google_ai_pro","name":"Google AI Pro (Gemini)","category":"ai_tools","website":"https://one.google.com","domains":["one.google.com","gemini.google.com","gemini.google"],"summary":"Google AI Pro is a Google One membership: cancel it in Google One settings (web or Android), through Apple if the App Store bills you, or with your carrier. Benefits last until the billing cycle ends; storage drops to 15 GB, and over that Gmail stops sending and receiving.","routes":[{"channel":"direct_web","applies_to":"Google AI Pro bought from Google One or Gemini on the web (billed by Google)","who":"The Google Account that pays for the plan","method":"self_serve","start_url":"https://one.google.com/","steps":[{"do":"Go to Google One on your computer (or in gemini.google.com open Settings & help, then Manage subscription)","expect":"Google One settings"},{"do":"Click Settings, then Cancel membership","expect":"Cancel membership"},{"do":"Click Cancel membership again to confirm","expect":"a confirmation that your subscription is cancelled"}],"confirm_by":"Google One shows a confirmation that the subscription is cancelled","effective":"Storage and benefits stay until the end of the billing cycle, then end","notice":null,"refund":"In most countries or regions, Google storage plan purchases are non-refundable; the storage is yours for the rest of the subscription","fees":null,"source_ids":["k1","k12","k2","k3"]},{"channel":"google_play","applies_to":"Google AI Pro bought on an Android phone or tablet (a Play Store purchase)","who":"The Google Account that pays for the plan","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Open the Google One app, tap Menu, then Settings, then Cancel membership","expect":"Cancel membership"},{"do":"Tap Cancel membership to confirm","expect":"a confirmation that your subscription is cancelled"},{"do":"Or go to your subscriptions in Google Play, choose Manage next to Google One, then Cancel subscription","expect":null}],"confirm_by":"A confirmation that the subscription is cancelled","effective":"Storage and benefits stay until the end of the billing cycle","notice":null,"refund":"Google Play refund policies apply to Play Store purchases","fees":null,"source_ids":["k9","k2","k4","p3"]},{"channel":"apple_app_store","applies_to":"Google AI Pro bought in the Google One or Gemini app on an iPhone or iPad (billed by Apple)","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"In the Google One app, tap Menu, then Membership plans, then Manage plan","expect":"Cancel membership"},{"do":"Tap Cancel membership","expect":"Apple's subscription management page"},{"do":"Tap Cancel Subscription (scroll if needed)","expect":null},{"do":"Without the app, open iPhone Settings, tap your name, then Subscriptions, then Google One, then Cancel Subscription","expect":null}],"confirm_by":"There is no Cancel Subscription button, or an expiration message in red","effective":"Storage and benefits stay until the end of the billing cycle","notice":null,"refund":"Request any refund from Apple support","fees":null,"source_ids":["k10","k11","k2","k4","p1"]},{"channel":"carrier_or_isp","applies_to":"Google One plans with Google AI Pro started through a third-party provider, such as a mobile phone carrier (including Metro by T-Mobile), in a bundle or billed by that provider","who":"The account holder with the provider","method":"platform_settings","start_url":null,"steps":[{"do":"If Metro by T-Mobile provides the plan, cancel it in the Google One app (it ends as soon as you cancel)","expect":null},{"do":"For any other provider, cancel on the provider's website or contact its customer service","expect":null}],"confirm_by":"The Google One app's confirmation (Metro by T-Mobile) or the provider's own confirmation","effective":"Depends on the provider: the plan may end immediately or at the end of the billing cycle; a Metro by T-Mobile sponsored membership ends as soon as you cancel","notice":null,"refund":"Any refunds are handled by the provider","fees":null,"source_ids":["k19","s22","k17","k18","k5","k21"]}],"pay_less":[{"type":"downgrade","what":"Switch to a smaller Google One plan: Manage membership, then Change membership plan, then a plan under Downgrade options","evidence":"documented","source_ids":["k14"]},{"type":"annual_billing","what":"Pay for Google AI Pro annually instead of monthly","evidence":"documented","source_ids":["k13"]},{"type":"student_or_nonprofit","what":"Higher-education students can get Google AI Pro at a discounted rate for up to 4 consecutive years (verified through SheerID), but not in the United States, Canada, Albania, Bolivia, Hong Kong, Macau or Tunisia","evidence":"documented","source_ids":["k20","s23"]}],"export":[],"after_cancel":{"access_until":"The end of the billing cycle (immediately for Metro by T-Mobile sponsored memberships)","data_kept":"Files stay, but storage drops to the free 15 GB; if you stay over quota for 2 years or longer, all of your content may be deleted","you_lose":["Gemini app in Pro: no new or continued Pro chats","Extra storage across Drive, Gmail and Photos (back to up to 15 GB)","Gemini in Gmail, Docs and more, and the YouTube Premium Lite individual plan","Direct support from Google experts and member benefits"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancelling Google AI Pro ends the whole Google One membership, including its extra storage","If the account uses more than 15 GB after the plan ends, Gmail can't send or receive messages and Drive and Photos stop uploading: clean up storage first","Refunds for Google Play purchases follow Google Play's policies; App Store refunds come from Apple","On a free trial, cancel before the last day of the trial if you don't want to be charged"]},"sources":[{"id":"k1","url":"https://support.google.com/googleone/answer/9056360?hl=en&co=GENIE.Platform%3DDesktop","title":"Cancel your Google One membership (Computer)","publisher":"vendor","quote":"On your computer, go to Google One. Click Settings Cancel membership. To confirm, click Cancel membership. You should get a confirmation that your subscription is cancelled.","supports":"the web steps and the confirmation"},{"id":"k2","url":"https://support.google.com/googleone/answer/9056360?hl=en&co=GENIE.Platform%3DDesktop","title":"Cancel your Google One membership (Computer)","publisher":"vendor","quote":"When you cancel your membership, your Google One storage and benefits won't go away immediately. You have until the end of the billing cycle to use them.","supports":"when access ends"},{"id":"k3","url":"https://support.google.com/googleone/answer/9056360?hl=en&co=GENIE.Platform%3DDesktop","title":"Cancel your Google One membership (Computer)","publisher":"vendor","quote":"In most countries or regions, Google storage plan purchases are non-refundable.","supports":"the refund policy"},{"id":"k4","url":"https://support.google.com/googleone/answer/9056360?hl=en&co=GENIE.Platform%3DDesktop","title":"Cancel your Google One membership (Computer)","publisher":"vendor","quote":"For Play Store purchases, go to Learn about Google Play refund policies. For Apple App Store purchases, request a refund from Apple support.","supports":"refunds for Play Store and App Store purchases"},{"id":"k5","url":"https://support.google.com/googleone/answer/9056360?hl=en&co=GENIE.Platform%3DDesktop","title":"Cancel your Google One membership (Computer)","publisher":"vendor","quote":"If your membership is sponsored by Metro by T-Mobile, it will end as soon as you cancel and you'll lose all your benefits.","supports":"Metro by T-Mobile memberships end at once"},{"id":"k7","url":"https://support.google.com/googleone/answer/9056360?hl=en&co=GENIE.Platform%3DDesktop","title":"Cancel your Google One membership (Computer)","publisher":"vendor","quote":"You and your family members will lose access to your additional storage. Each person will keep their default storage of up to 15 GB at no charge.","supports":"storage after cancelling"},{"id":"k8","url":"https://support.google.com/googleone/answer/9056360?hl=en&co=GENIE.Platform%3DDesktop","title":"Cancel your Google One membership (Computer)","publisher":"vendor","quote":"Gmail: You can't send or receive messages. Messages sent to you are returned to the sender.","supports":"the over-quota tip"},{"id":"k9","url":"https://support.google.com/googleone/answer/9056360?hl=en&co=GENIE.Platform%3DAndroid","title":"Cancel your Google One membership (Android)","publisher":"vendor","quote":"On your Android phone or tablet, open the Google One app. At the top, tap Menu Settings Cancel membership.","supports":"the Android steps"},{"id":"k10","url":"https://support.google.com/googleone/answer/9056360?hl=en&co=GENIE.Platform%3DiOS","title":"Cancel your Google One membership (iPhone & iPad)","publisher":"vendor","quote":"Tap Cancel membership. This brings up the subscription management page, which has the details about your current subscription. Tap Cancel Subscription.","supports":"the iPhone and iPad steps"},{"id":"k11","url":"https://support.google.com/googleone/answer/9056360?hl=en&co=GENIE.Platform%3DiOS","title":"Cancel your Google One membership (iPhone & iPad)","publisher":"vendor","quote":"If there isn't a \"Cancel Subscription\" button or there's an expiration message in red, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"k12","url":"https://support.google.com/googleone/answer/16476811?hl=en&co=GENIE.Platform%3DDesktop","title":"Get a Google AI Pro membership (Computer)","publisher":"vendor","quote":"This opens Google One settings, where you can cancel your plan.","supports":"starting from Gemini's Manage subscription"},{"id":"k13","url":"https://support.google.com/googleone/answer/16476811?hl=en&co=GENIE.Platform%3DDesktop","title":"Get a Google AI Pro membership (Computer)","publisher":"vendor","quote":"You can choose between monthly or annual subscriptions for the Google AI Pro plan.","supports":"annual billing"},{"id":"k14","url":"https://support.google.com/googleone/answer/16476811?hl=en&co=GENIE.Platform%3DDesktop","title":"Get a Google AI Pro membership (Computer)","publisher":"vendor","quote":"To downgrade: Select a plan under \"Downgrade options.\"","supports":"downgrading to a smaller plan"},{"id":"k15","url":"https://support.google.com/googleone/answer/16476811?hl=en&co=GENIE.Platform%3DDesktop","title":"Get a Google AI Pro membership (Computer)","publisher":"vendor","quote":"When your AI Pro plan ends, you'll no longer have access to: Gemini app in Pro.","supports":"what you lose"},{"id":"k16","url":"https://support.google.com/googleone/answer/2736362?hl=en","title":"Purchase, cancellation & refund policies","publisher":"vendor","quote":"If you're over your storage quota for 2 years or longer, all of your content may be deleted from your Google account.","supports":"what happens to data over quota"},{"id":"k17","url":"https://support.google.com/googleone/answer/15801606?hl=en","title":"Learn about third-party Google One subscriptions","publisher":"vendor","quote":"To cancel Google One plans from other providers, use their website or contact their customer service.","supports":"the provider route"},{"id":"k18","url":"https://support.google.com/googleone/answer/15801606?hl=en","title":"Learn about third-party Google One subscriptions","publisher":"vendor","quote":"Your current plan may be canceled immediately or continue until the end of the billing cycle based on your provider's policies.","supports":"when a provider plan ends"},{"id":"k19","url":"https://support.google.com/googleone/answer/15801606?hl=en","title":"Learn about third-party Google One subscriptions","publisher":"vendor","quote":"You can start Google One subscriptions from third-party service providers, such as a mobile phone carrier, as part of a bundle or billed separately by that provider.","supports":"which partners bill Google One"},{"id":"k20","url":"https://support.google.com/googleone/answer/17422238?hl=en","title":"Claim a Google One student offer","publisher":"vendor","quote":"Eligible students can get a Google AI Pro plan at a discounted rate while you remain a student, for up to 4 consecutive years.","supports":"the student discount"},{"id":"k21","url":"https://support.google.com/googleone/answer/15801606?hl=en","title":"Learn about third-party Google One subscriptions","publisher":"vendor","quote":"Any refunds for plan cancellations are handled by your provider.","supports":"refunds for provider plans"},{"id":"p1","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"p3","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"the Google Play steps"},{"id":"s22","url":"https://support.google.com/googleone/answer/15801606?hl=en","title":"Learn about third-party Google One subscriptions","publisher":"vendor","quote":"To cancel Google One plans from Metro by T-Mobile, use the Google One app.","supports":"Metro by T-Mobile plans are cancelled in the Google One app"},{"id":"s23","url":"https://support.google.com/googleone/answer/17422238?hl=en","title":"Claim a Google One student offer","publisher":"vendor","quote":"a country or region where Google AI Pro is available (excluding Albania, Bolivia, Canada, Hong Kong, Macau, Tunisia, and the United States)","supports":"countries where the discounted student plan isn't offered"},{"id":"s24","url":"https://support.google.com/googleone/answer/9155746?hl=en","title":"Learn about Google One trials","publisher":"vendor","quote":"If you don't want to be charged, cancel your membership before the last day of your trial.","supports":"the free-trial tip"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Whether a Google AI Pro plan billed on the web shows up in the Google Play subscriptions list is not stated; we give the Google One steps first","Cancelling from the Gemini iPhone app (rather than the Google One app) is not described step by step on Google's pages","Data export (Google Takeout) is not covered on the cancel pages; cancelling does not delete files by itself"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Provider route: Metro by T-Mobile plans are cancelled in the Google One app, other providers on their site or by customer service (s22)","Student discount: added that it isn't offered in the United States, Canada and five other places (s23)","Web route starts at one.google.com as Google's page links it; k1 re-copied to quote the Settings, Cancel membership steps","Tip: cancel a free trial before its last day to avoid a charge (s24)"]}},"delete_account":{"url":"https://myaccount.google.com/deleteservices","difficulty":"medium","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"google_ai_pro","name":"Google AI Pro (Gemini)","recipes":[{"id":"replace-google-ai-pro","title":"General AI assistant","best_year_one_net":215}]},"page":"https://stackcut.io/cancel/google_ai_pro","json":"https://stackcut.io/exits/google_ai_pro.json","localized":[{"language":"ja","market":"JP","title":"Gemini（Google AI Pro）の解約方法","page":"https://stackcut.io/ja/cancel/google_ai_pro","checked_on":"2026-10-05"}],"evidence":{"packet_revision":"e3b506f98e8f6e61142de556f44a5d54925171c72e6daaffd8700efadd3910ff","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"google-ai-pro--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"google-ai-pro--google-play--r2","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"google-ai-pro--apple-app-store--r3","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"google-ai-pro--carrier-or-isp--r4","channel":"carrier_or_isp","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"google_fi","name":"Google Fi Wireless","category":"communication","website":"https://fi.google.com/","domains":["fi.google.com","google.com"],"summary":"Cancel in the Google Fi app or website. If keeping your number, initiate a port and leave service active until it completes; financed devices may be charged off in full.","routes":[{"channel":"direct_web","applies_to":"Google Fi individual or group service","who":"Google Fi account owner or an authorized group member","method":"self_serve","start_url":"https://fi.google.com/account","steps":[{"do":"Sign in to the Google Fi website, open Account, then Manage plan and Cancel service","expect":"Cancel service"},{"do":"Follow the prompts and choose whether to transfer your number, transfer it to Google Voice, or give it up","expect":null}],"confirm_by":"A cancellation notice in your signed-in account; when porting, service ends after the new carrier completes the transfer","effective":"When cancellation completes; if transferring your number, service remains active until the new carrier completes the transfer. The exact non-port end time is not specified.","notice":null,"refund":null,"fees":"No termination fee; financed-device balances and applicable service charges remain due","source_ids":["s1","s2","s3","s4","s5","s6"]},{"channel":"direct_app","applies_to":"Google Fi individual or group service","who":"Google Fi account owner or an authorized group member","method":"self_serve","start_url":null,"steps":[{"do":"In the Google Fi app, tap Account, then Manage plan, then Cancel service","expect":"Cancel service"},{"do":"Follow the prompts to finish or start a number transfer","expect":null}],"confirm_by":"A cancellation notice in the app; when porting, service ends after the new carrier completes the transfer","effective":"When cancellation completes; if transferring your number, service remains active until the new carrier completes the transfer. The exact non-port end time is not specified.","notice":null,"refund":null,"fees":"No termination fee; financed-device balances and applicable service charges remain due","source_ids":["s1","s2","s3","s4","s5","s6"]}],"sources":[{"id":"s1","url":"https://support.google.com/fi/answer/6079398?hl=en","title":"Cancel your Google Fi service","publisher":"vendor","quote":"You can cancel your Google Fi service at any time. There are no termination fees.","supports":"service can be cancelled any time without termination fee"},{"id":"s2","url":"https://support.google.com/fi/answer/6079398?hl=en","title":"Cancel your Google Fi service","publisher":"vendor","quote":"Cancel service.","supports":"in-app and web menu path"},{"id":"s3","url":"https://support.google.com/fi/answer/6079398?hl=en","title":"Cancel your Google Fi service","publisher":"vendor","quote":"Your Google Fi service remains active until your number successfully transfers to your new carrier.","supports":"porting cancellation effective timing"},{"id":"s4","url":"https://support.google.com/fi/answer/6079398?hl=en","title":"Cancel your Google Fi service","publisher":"vendor","quote":"If you finance your device with Google Fi, you're charged the full balance when you close your account.","supports":"remaining financed device balance due"},{"id":"s5","url":"https://support.google.com/fi/answer/6079398?hl=en","title":"Cancel your Google Fi service","publisher":"vendor","quote":"Unlimited plans: If you cancel before the end of your billing cycle, you are still responsible for the full month of service charges.","supports":"unlimited final billing"},{"id":"s6","url":"https://support.google.com/fi/answer/6079398?hl=en","title":"Cancel your Google Fi service","publisher":"vendor","quote":"After you cancel your service, you get 2 final billing statements, and the entire billing and refund process can take up to 90 days to complete.","supports":"final billing window"},{"id":"s7","url":"https://support.google.com/fi/answer/6079346?hl=en","title":"Stop your Google Fi service temporarily","publisher":"vendor","quote":"You can suspend, or pause, your Google Fi service for a short period of time.","supports":"temporary pause exists"},{"id":"s8","url":"https://support.google.com/fi/answer/6079346?hl=en","title":"Stop your Google Fi service temporarily","publisher":"vendor","quote":"In the Flexible plan, depending on when you paused your service, you won't be charged or you'll get partial credit for the days when your service was paused.","supports":"Flexible plan pause billing effect"},{"id":"s9","url":"https://support.google.com/fi/answer/6079346?hl=en","title":"Stop your Google Fi service temporarily","publisher":"vendor","quote":"You'll still be charged for device protection or Pixel Care+ and financing.","supports":"ongoing financing and device protection charges during pause"},{"id":"s10","url":"https://support.google.com/fi/answer/6079346?hl=en","title":"Stop your Google Fi service temporarily","publisher":"vendor","quote":"you'll be charged through the end of your billing cycle.","supports":"unlimited plan pause still bills current cycle"}],"pay_less":[{"type":"pause","what":"Google Fi supports temporary pauses. Flexible-plan service charges may be waived or partially credited depending on timing; device protection and device financing still bill. Unlimited plans bill through the cycle.","evidence":"documented","source_ids":["s7","s8","s9","s10"]}],"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["If transferring a number, do not end service before the port completes."]},"verification":{"level":"partial","checked_on":"2026-10-06","by":"stackcut-research","unverified":["Exact confirmation wording and timing for non-port cancellations are not stated. Group members may need to leave before the owner can cancel; the exact multi-member sequence and effect on member access are not fully covered here.","Flexible plan credits and the distinction between monthly service charges and international late charges should be checked against the current final bill.","Exact confirmation wording and timing for non-port cancellations are not stated."],"review":{"by":"codex-independent-review","on":"2026-10-06","result":"partial","notes":["Independently read the cited official pages on 2026-10-06. Corrected quote fidelity, scope, and channel wording where needed. State and plan qualifications remain explicit; missing timing, confirmation, refund, or equipment facts remain unknown. No customer cancellation flow or outcome was executed."]}},"delete_account":{"url":"https://security.google.com/settings/security/deleteaccount","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/google_fi","json":"https://stackcut.io/exits/google_fi.json","evidence":{"packet_revision":"70b211d7258d243c009bb658c9c81e7b5767956b442789cc7e39b84cf4c6bf2f","docs_checked_on":"2026-10-06","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-06","age_days":3,"stale_after_days":30,"next_check_on":"2026-11-05"},"routes":[{"route_id":"google-fi--direct-web--r1","channel":"direct_web","checked_on":"2026-10-06","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-06","age_days":3,"stale_after_days":30,"next_check_on":"2026-11-05"}},{"route_id":"google-fi--direct-app--r2","channel":"direct_app","checked_on":"2026-10-06","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-06","age_days":3,"stale_after_days":30,"next_check_on":"2026-11-05"}}]}},{"id":"google_gemini_api","name":"Google Gemini API","category":"developer_tools","website":"https://ai.google.dev","domains":["ai.google.dev","aistudio.google.com"],"summary":"The Gemini API bills through a Cloud Billing account. Disable billing on each project (back to the Free Tier), shut the project down, or close the billing account; invoiced accounts are closed through Google. Earlier usage is still billed, and closing a Prepay account forfeits remaining credits.","routes":[{"channel":"direct_web","label":"Disable billing on a project","applies_to":"Projects linked to a Cloud Billing account, on Postpay or Prepay, including AI Studio projects on a paid tier","who":"A user with permission to unlink the project from its Cloud Billing account (for example the Project Owner, or a Project Billing Manager)","method":"self_serve","start_url":"https://docs.cloud.google.com/billing/docs/how-to/modify-project","steps":[{"do":"In the Billing section of the Google Cloud console, find the project","expect":null},{"do":"In the project row, open the Actions menu and select Disable billing","expect":"A prompt to confirm that you want to disable billing for this project"},{"do":"Click Disable billing","expect":null}],"confirm_by":null,"effective":"When billing is disabled, the project's services stop and an AI Studio project drops to the Free usage tier. Usage before that is billed to the previously linked billing account","notice":null,"refund":"Postpay accounts follow the Google Cloud refund policy","fees":"You're still responsible for all outstanding charges for the project. Billing can't be disabled while the project has active or pending committed-use discounts","source_ids":["s17","s18","s19","s20","s21","s7","t1","s37","s38","s39","s40","s41","s54"]},{"channel":"direct_web","label":"Shut down the project","applies_to":"Any Google Cloud project you no longer need, including a project used only for the Gemini API","who":"A user with permission to delete the project (Shut down only appears for them)","method":"self_serve","start_url":"https://docs.cloud.google.com/resource-manager/docs/delete-restore-projects","steps":[{"do":"On the IAM & Admin Settings page, select the project and click Shut down","expect":"A prompt to enter the project ID"},{"do":"Enter the project ID, then click Shut down anyway","expect":null}],"confirm_by":"Google Cloud sends a notification email to the user who started the shutdown","effective":"Shutting down stops all billing and resource usage and disconnects the billing account, but charges can continue until the current billing cycle ends. Project owners can restore it within 30 days; after that the project and its resources are permanently deleted","notice":null,"refund":null,"fees":null,"source_ids":["s32","s33","s34","s35","s36","s46","s47","s48","s49"]},{"channel":"direct_web","label":"Close the Cloud Billing account","applies_to":"Self-serve Cloud Billing accounts (invoiced accounts are closed through Google, see below)","who":"A user with the Billing Account Administrator role on the billing account","method":"self_serve","start_url":"https://docs.cloud.google.com/billing/docs/how-to/close-or-reopen-billing-account","steps":[{"do":"In the Google Cloud console, go to the Account management page","expect":null},{"do":"At the prompt, choose the Cloud Billing account you want to close","expect":null},{"do":"At the top of the page, click Close billing account","expect":null}],"confirm_by":null,"effective":"All services are stopped in all projects paid for by that billing account","notice":null,"refund":"Remaining Prepay credits are forfeited when you close the billing account","fees":"Usage costs accrued before you cancel are billed in a final bill. That bill is the last one unless you reopen the account","source_ids":["s23","s24","s25","s26","s27","s28","s31","s44"]},{"channel":"direct_web","label":"Prepay credits in AI Studio","applies_to":"Gemini API projects paid from a Prepay credit balance in AI Studio (new users start on Prepay)","who":"The Prepay balance is managed only in AI Studio; users with the project editor, owner or admin role can set spend caps","method":"self_serve","start_url":"https://ai.google.dev/gemini-api/docs/billing","steps":[{"do":"In AI Studio, open the Billing page and check the Available credits card, which shows whether auto-reload is on","expect":"Available credits"},{"do":"To cap spend, open the Spend page and use Monthly spend cap, then Edit spend cap","expect":null},{"do":"To stop paying, let the balance run out, or disable billing on each project or close the billing account (routes above)","expect":null}],"confirm_by":null,"effective":"When the Prepay balance is used up, all API keys in all projects linked to that billing account stop working, and requests fail with HTTP 402 Payment Required until you add credits","notice":null,"refund":"Refunds aren't allowed for Prepay billing accounts, except when switching account types, and purchased credits expire after 1 year. If you close a Prepay account for any reason other than upgrading to Postpay, remaining credits are forfeited","fees":null,"source_ids":["s4","s5","s6","s8","s9","s10","s11","s12","s50","s51","s52","s55"]},{"channel":"sales_contract","label":"Invoiced Cloud Billing account","applies_to":"Cloud Billing accounts paid by invoice, which can't be closed in the Google Cloud console","who":"The billing account's owner organization, through its Google Cloud sales specialist or Cloud Billing Support","method":"contact_sales","start_url":"https://docs.cloud.google.com/billing/docs/how-to/close-or-reopen-billing-account","steps":[{"do":"Contact your Google Cloud sales specialist or Cloud Billing Support and ask them to close the invoiced billing account","expect":null}],"confirm_by":null,"effective":"When Google closes the account, all services stop in the projects it pays for","notice":null,"refund":null,"fees":"Usage accrued before closing is billed in a final bill","source_ids":["s30","s43","s28","s26"]}],"pay_less":[{"type":"free_plan","what":"Free tier, with free input and output tokens on some models and access to certain models. Disable billing on a project (unlink it from its billing account) to return it to the Free Tier","evidence":"documented","source_ids":["s1","s2","s14","s54"]},{"type":"discount_program","what":"On the paid tier, use the Batch API for a 50% cost reduction on work that can wait","evidence":"documented","source_ids":["s56"]}],"export":[],"after_cancel":{"access_until":"Disabling billing or closing the billing account stops services in the affected projects. A Prepay balance at zero stops them immediately","data_kept":"Google's Gemini API docs don't say how long prompts and responses are kept after an account closes. Content from paid usage isn't used to improve Google's products; content from free usage is. A shut-down project and its data are permanently deleted after 30 days","you_lose":["Resources in a project whose billing is disabled may be removed and become non-recoverable","Unused Prepay credits when you close a Prepay account, unless you switch to Postpay","A shut-down project and its resources, which are permanently deleted after 30 days"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Back up project data before disabling billing: some resources can be removed and can't be recovered","Usage before you disable billing is still billed to the linked billing account, so expect a final bill","Tier spend limits pause service for every project linked to that billing account until the next billing cycle, so a cap can stop charges without closing anything","Turning off billing on each project, or closing the billing account, is what stops charges; deleting an API key isn't documented as stopping them","Billing can't be disabled on a project with active or pending committed-use discounts"]},"sources":[{"id":"s1","url":"https://ai.google.dev/gemini-api/docs/billing","title":"Gemini API billing","publisher":"vendor","quote":"You can unlink a project from its billing account to return to the free tier.","supports":"returning a project to the free tier"},{"id":"s2","url":"https://ai.google.dev/gemini-api/docs/billing","title":"Gemini API billing","publisher":"vendor","quote":"New accounts begin on the Free Tier, which allows access to certain models in the Gemini API and AI Studio","supports":"what the free tier allows"},{"id":"s3","url":"https://ai.google.dev/gemini-api/docs/billing","title":"Gemini API billing","publisher":"vendor","quote":"your Cloud Billing account accrues costs and you are automatically charged at the end of the month","supports":"how Postpay is charged"},{"id":"s4","url":"https://ai.google.dev/gemini-api/docs/billing","title":"Gemini API billing","publisher":"vendor","quote":"Refunds aren't allowed for Prepay billing accounts, except when switching account types.","supports":"Prepay refunds"},{"id":"s5","url":"https://ai.google.dev/gemini-api/docs/billing","title":"Gemini API billing","publisher":"vendor","quote":"any remaining prepaid credits are forfeited","supports":"credits forfeited on closing a Prepay account"},{"id":"s6","url":"https://ai.google.dev/gemini-api/docs/billing","title":"Gemini API billing","publisher":"vendor","quote":"If you close your Prepay account for any reason other than upgrading to Postpay","supports":"the closing condition"},{"id":"s7","url":"https://ai.google.dev/gemini-api/docs/billing","title":"Gemini API billing","publisher":"vendor","quote":"Postpay accounts follow the Google Cloud refund policy.","supports":"Postpay refunds"},{"id":"s8","url":"https://ai.google.dev/gemini-api/docs/billing","title":"Gemini API billing","publisher":"vendor","quote":"All Gemini API services in all projects paid for by that Cloud Billing Prepay account will stop immediately","supports":"services stop when the Prepay balance is used up"},{"id":"s9","url":"https://ai.google.dev/gemini-api/docs/billing","title":"Gemini API billing","publisher":"vendor","quote":"Purchased credits expire after 1 year.","supports":"credit expiry"},{"id":"s10","url":"https://ai.google.dev/gemini-api/docs/billing","title":"Gemini API billing","publisher":"vendor","quote":"set spend caps per project in AI Studio on the Spend page under Monthly spend cap > Edit spend cap","supports":"setting a spend cap"},{"id":"s11","url":"https://ai.google.dev/gemini-api/docs/billing","title":"Gemini API billing","publisher":"vendor","quote":"see your auto-reload status in the Available credits card on the AI Studio Billing page","supports":"where to check auto-reload"},{"id":"s12","url":"https://ai.google.dev/gemini-api/docs/billing","title":"Gemini API billing","publisher":"vendor","quote":"Note that you can only manage your Prepay credit balance in AI Studio.","supports":"Prepay balance is managed in AI Studio"},{"id":"s13","url":"https://ai.google.dev/gemini-api/docs/billing","title":"Gemini API billing","publisher":"vendor","quote":"service is paused for all projects linked to that billing account until the start of the next billing cycle","supports":"tier spend limits pause service"},{"id":"s14","url":"https://ai.google.dev/gemini-api/docs/pricing","title":"Gemini API pricing","publisher":"vendor","quote":"Free input & output tokens.","supports":"the free tier includes free tokens on some models"},{"id":"s15","url":"https://ai.google.dev/gemini-api/docs/pricing","title":"Gemini API pricing","publisher":"vendor","quote":"Content not used to improve our products.","supports":"paid usage data is not used to improve products"},{"id":"s16","url":"https://ai.google.dev/gemini-api/docs/pricing","title":"Gemini API pricing","publisher":"vendor","quote":"Content used to improve our products.","supports":"free usage data may be used to improve products"},{"id":"s17","url":"https://docs.cloud.google.com/billing/docs/how-to/modify-project","title":"Disable billing for a project (Cloud Billing)","publisher":"vendor","quote":"In the Billing section of the Google Cloud console, locate the project using one of the following methods:","supports":"where to find the project"},{"id":"s18","url":"https://docs.cloud.google.com/billing/docs/how-to/modify-project","title":"Disable billing for a project (Cloud Billing)","publisher":"vendor","quote":"In the project row, open the Actions menu (more_vert), and then select Disable billing.","supports":"the Disable billing menu item"},{"id":"s19","url":"https://docs.cloud.google.com/billing/docs/how-to/modify-project","title":"Disable billing for a project (Cloud Billing)","publisher":"vendor","quote":"When you disable billing for a project, all of your Google Cloud and Google Maps Platform services are stopped","supports":"services stop when billing is disabled"},{"id":"s20","url":"https://docs.cloud.google.com/billing/docs/how-to/modify-project","title":"Disable billing for a project (Cloud Billing)","publisher":"vendor","quote":"When billing is disabled for a project, some of your Google Cloud resources might be removed and become non-recoverable.","supports":"resources may be removed"},{"id":"s21","url":"https://docs.cloud.google.com/billing/docs/how-to/modify-project","title":"Disable billing for a project (Cloud Billing)","publisher":"vendor","quote":"You're still responsible for all outstanding charges for the project.","supports":"outstanding charges remain"},{"id":"s23","url":"https://docs.cloud.google.com/billing/docs/how-to/close-or-reopen-billing-account","title":"Close or reopen a Cloud Billing account","publisher":"vendor","quote":"In the Google Cloud console, go to the Account management page.","supports":"the first step to close"},{"id":"s24","url":"https://docs.cloud.google.com/billing/docs/how-to/close-or-reopen-billing-account","title":"Close or reopen a Cloud Billing account","publisher":"vendor","quote":"At the prompt, choose the Cloud Billing account that you want to close.","supports":"choosing the account"},{"id":"s25","url":"https://docs.cloud.google.com/billing/docs/how-to/close-or-reopen-billing-account","title":"Close or reopen a Cloud Billing account","publisher":"vendor","quote":"Close billing account","supports":"the close button"},{"id":"s26","url":"https://docs.cloud.google.com/billing/docs/how-to/close-or-reopen-billing-account","title":"Close or reopen a Cloud Billing account","publisher":"vendor","quote":"we'll bill you for the usage costs you accrued prior to canceling your account.","supports":"the final bill"},{"id":"s27","url":"https://docs.cloud.google.com/billing/docs/how-to/close-or-reopen-billing-account","title":"Close or reopen a Cloud Billing account","publisher":"vendor","quote":"This bill is the last bill you receive, unless you reopen the account and reactivate your services.","supports":"the final bill is the last one"},{"id":"s28","url":"https://docs.cloud.google.com/billing/docs/how-to/close-or-reopen-billing-account","title":"Close or reopen a Cloud Billing account","publisher":"vendor","quote":"all services are stopped in all projects that are paid for by that billing account.","supports":"services stop on closing"},{"id":"s30","url":"https://docs.cloud.google.com/billing/docs/how-to/close-or-reopen-billing-account","title":"Close or reopen a Cloud Billing account","publisher":"vendor","quote":"you can't close the billing account online, in the Google Cloud console.","supports":"invoiced accounts cannot be closed online"},{"id":"s31","url":"https://docs.cloud.google.com/billing/docs/how-to/close-or-reopen-billing-account","title":"Close or reopen a Cloud Billing account","publisher":"vendor","quote":"Billing Account Administrator","supports":"the role needed to close"},{"id":"s32","url":"https://docs.cloud.google.com/resource-manager/docs/delete-restore-projects","title":"Deleting and restoring projects","publisher":"vendor","quote":"Shutting down a project stops all billing and resource usage.","supports":"shutting down stops billing"},{"id":"s33","url":"https://docs.cloud.google.com/resource-manager/docs/delete-restore-projects","title":"Deleting and restoring projects","publisher":"vendor","quote":"Projects may continue to incur charges until the current billing cycle ends.","supports":"charges can continue until the cycle ends"},{"id":"s34","url":"https://docs.cloud.google.com/resource-manager/docs/delete-restore-projects","title":"Deleting and restoring projects","publisher":"vendor","quote":"On the IAM & Admin Settings page, select the project you want to delete, and then click Shut down.","supports":"the shut-down steps"},{"id":"s35","url":"https://docs.cloud.google.com/resource-manager/docs/delete-restore-projects","title":"Deleting and restoring projects","publisher":"vendor","quote":"After 30 days, the project and all its resources are permanently deleted and can't be recovered.","supports":"the 30-day deletion"},{"id":"s36","url":"https://docs.cloud.google.com/resource-manager/docs/delete-restore-projects","title":"Deleting and restoring projects","publisher":"vendor","quote":"During this period, project owners can restore the project.","supports":"restore within the 30 days"},{"id":"t1","url":"https://ai.google.dev/gemini-api/terms","title":"Gemini API Additional Terms","publisher":"vendor","quote":"Billing and payments for Paid Services are handled by Cloud Billing in the Google Cloud Platform.","supports":"paid services are billed through Cloud Billing"},{"id":"s37","url":"https://docs.cloud.google.com/billing/docs/how-to/modify-project","title":"Disable billing for a project (Cloud Billing)","publisher":"vendor","quote":"To disable billing for a project, you need permissions to unlink the project from the Cloud Billing account.","supports":"who can disable billing"},{"id":"s38","url":"https://docs.cloud.google.com/billing/docs/how-to/modify-project","title":"Disable billing for a project (Cloud Billing)","publisher":"vendor","quote":"When you disable billing on an AI Studio project, the project's billing tier is downgraded to the Free usage tier, which allows limited free access to certain Gemini API models.","supports":"an AI Studio project drops to the Free tier"},{"id":"s39","url":"https://docs.cloud.google.com/billing/docs/how-to/modify-project","title":"Disable billing for a project (Cloud Billing)","publisher":"vendor","quote":"usage charges that accrue prior to disabling billing on the project are billed to the previously linked Cloud Billing account","supports":"usage before disabling is still billed"},{"id":"s40","url":"https://docs.cloud.google.com/billing/docs/how-to/modify-project","title":"Disable billing for a project (Cloud Billing)","publisher":"vendor","quote":"You're prompted to confirm that you want to disable billing for this project.","supports":"the confirmation prompt"},{"id":"s41","url":"https://docs.cloud.google.com/billing/docs/how-to/modify-project","title":"Disable billing for a project (Cloud Billing)","publisher":"vendor","quote":"You can't disable billing on a project if you have any active or pending committed-use discounts.","supports":"committed-use discounts block disabling billing"},{"id":"s42","url":"https://docs.cloud.google.com/billing/docs/how-to/modify-project","title":"Disable billing for a project (Cloud Billing)","publisher":"vendor","quote":"We recommend backing up any data that you have in the project.","supports":"back up before disabling billing"},{"id":"s43","url":"https://docs.cloud.google.com/billing/docs/how-to/close-or-reopen-billing-account","title":"Close or reopen a Cloud Billing account","publisher":"vendor","quote":"To close an invoiced Cloud Billing account, contact your Google Cloud sales specialist or contact Cloud Billing Support.","supports":"how invoiced accounts are closed"},{"id":"s44","url":"https://docs.cloud.google.com/billing/docs/how-to/close-or-reopen-billing-account","title":"Close or reopen a Cloud Billing account","publisher":"vendor","quote":"any remaining Prepay credits are forfeited when you close the Cloud Billing account.","supports":"Prepay credits are lost when the billing account closes"},{"id":"s45","url":"https://docs.cloud.google.com/billing/docs/how-to/close-or-reopen-billing-account","title":"Close or reopen a Cloud Billing account","publisher":"vendor","quote":"you'll receive a refund for the balance of any unused Prepay credits.","supports":"refund of unused Prepay credits after upgrading to Postpay"},{"id":"s46","url":"https://docs.cloud.google.com/resource-manager/docs/delete-restore-projects","title":"Deleting and restoring projects","publisher":"vendor","quote":"Google Cloud sends a notification email to the user who initiated the deletion","supports":"the shutdown email"},{"id":"s47","url":"https://docs.cloud.google.com/resource-manager/docs/delete-restore-projects","title":"Deleting and restoring projects","publisher":"vendor","quote":"Shut down only appears for users who have the resourcemanager.projects.delete permission in the current project.","supports":"who can shut down a project"},{"id":"s48","url":"https://docs.cloud.google.com/resource-manager/docs/delete-restore-projects","title":"Deleting and restoring projects","publisher":"vendor","quote":"Enter the project ID, and then click Shut down anyway.","supports":"the final shutdown step"},{"id":"s49","url":"https://docs.cloud.google.com/resource-manager/docs/delete-restore-projects","title":"Deleting and restoring projects","publisher":"vendor","quote":"Any associated Cloud Billing account is disconnected.","supports":"shutdown unlinks the billing account"},{"id":"s50","url":"https://ai.google.dev/gemini-api/docs/billing","title":"Gemini API billing","publisher":"vendor","quote":"all API keys in all projects linked to that billing account will stop working simultaneously.","supports":"what stops when the Prepay balance runs out"},{"id":"s51","url":"https://ai.google.dev/gemini-api/docs/billing","title":"Gemini API billing","publisher":"vendor","quote":"Requests then fail with an HTTP 402 Payment Required error until you add credits.","supports":"requests fail until credits are added"},{"id":"s52","url":"https://ai.google.dev/gemini-api/docs/billing","title":"Gemini API billing","publisher":"vendor","quote":"Accounts with the project editor, owner, or admin roles can set spend caps per project in AI Studio on the Spend page under Monthly spend cap > Edit spend cap.","supports":"who can set spend caps, and where"},{"id":"s53","url":"https://ai.google.dev/gemini-api/docs/billing","title":"Gemini API billing","publisher":"vendor","quote":"No, switching from a Prepay billing plan to a Postpay billing plan is not supported.","supports":"the FAQ on switching Prepay to Postpay"},{"id":"s54","url":"https://ai.google.dev/gemini-api/docs/billing","title":"Gemini API billing","publisher":"vendor","quote":"To downgrade to the Free Tier, you can disable billing on each of your projects that you want to downgrade.","supports":"disabling billing returns projects to the Free Tier"},{"id":"s55","url":"https://ai.google.dev/gemini-api/docs/billing","title":"Gemini API billing","publisher":"vendor","quote":"New users default to the Prepay billing plan.","supports":"new users start on Prepay"},{"id":"s56","url":"https://ai.google.dev/gemini-api/docs/pricing","title":"Gemini API pricing","publisher":"vendor","quote":"Batch API (50% cost reduction)","supports":"Batch API discount on the paid tier"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Google's docs describe the Billing and AI Studio pages by name, not by address","Google's Gemini billing docs don't say how to turn auto-reload off","Google's docs disagree on moving from Prepay to Postpay: the Gemini billing FAQ says it isn't supported, while the Cloud Billing page says upgrading to Postpay before closing refunds unused Prepay credits","Google's Gemini API docs don't say how long prompts and responses are kept after an account closes","What the Google Cloud refund policy allows for Postpay accounts isn't covered in this guide","Google's docs don't describe a confirmation after billing is disabled or a billing account is closed"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Disable-billing route applies to Prepay and Postpay projects alike: it returns an AI Studio project to the Free tier; added who can do it, the confirm prompt and the committed-use-discount block","Shut-down route: added who sees Shut down, the notification email as confirmation, and that the billing account is disconnected","Added a route for invoiced billing accounts: closed through a Google Cloud sales specialist or Cloud Billing Support","Prepay route: when the balance runs out all API keys stop and requests fail with HTTP 402; closing the billing account forfeits remaining Prepay credits","Added the Batch API's 50% cost reduction as a way to pay less","Flagged the conflict between Google's pages on switching from Prepay to Postpay"]}},"page":"https://stackcut.io/cancel/google_gemini_api","json":"https://stackcut.io/exits/google_gemini_api.json","evidence":{"packet_revision":"44393e8b8b5fcb08722cc1c6f0fc6f7bd15371f451bf3f86a6f77b08f2248b4a","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"google-gemini-api--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"google-gemini-api--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"google-gemini-api--direct-web--r3","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"google-gemini-api--direct-web--r4","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"google-gemini-api--sales-contract--r5","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"google_one","name":"Google One","category":"cloud_storage","website":"https://one.google.com","domains":["one.google.com"],"summary":"Cancel at one.google.com under Settings or in the Google One app; Apple and carrier plans cancel with them. Storage lasts to the end of the billing cycle; plans are usually non-refundable. Gotcha: over 15 GB, Gmail can't send or receive, and content may be deleted after 2 years over quota.","routes":[{"channel":"direct_web","applies_to":"Google One plans bought on a computer or an Android device (billed by Google)","who":"The Google Account that pays for the plan (if someone else manages your family group, ask them)","method":"self_serve","start_url":"https://one.google.com/","steps":[{"do":"On your computer, go to Google One and click Settings","expect":"Cancel membership"},{"do":"Click Cancel membership","expect":"Cancel membership (to confirm)"},{"do":"Click Cancel membership again to confirm","expect":null}],"confirm_by":"A confirmation that the subscription is cancelled","effective":"Storage and benefits stay until the end of the billing cycle","notice":null,"refund":"In most countries or regions, Google storage plan purchases are non-refundable","fees":null,"source_ids":["s1","s2","s3","s4","s21"]},{"channel":"direct_app","applies_to":"Google One plans managed in the Google One app on Android","who":"The Google Account that pays for the plan","method":"self_serve","start_url":null,"steps":[{"do":"Open the Google One app, and at the top tap Menu, then Settings","expect":"Cancel membership"},{"do":"Tap Cancel membership, then tap Cancel membership again to confirm","expect":null}],"confirm_by":"A confirmation that the subscription is cancelled","effective":"Storage and benefits stay until the end of the billing cycle","notice":null,"refund":"In most countries or regions, Google storage plan purchases are non-refundable; for Play Store purchases, Google Play's refund policies apply","fees":null,"source_ids":["s5","s3","s4","s22"]},{"channel":"apple_app_store","applies_to":"Google One plans bought in the Google One app on iPhone or iPad (billed by Apple)","who":"The Apple Account that bought the plan","method":"platform_settings","start_url":"https://account.apple.com/account/manage/section/subscriptions","steps":[{"do":"Open the Google One app, then tap Menu, then Membership plans, then Manage plan","expect":"Cancel membership"},{"do":"Tap Cancel membership","expect":"the subscription management page"},{"do":"Tap Cancel Subscription (you may need to scroll)","expect":null}],"confirm_by":"No Cancel Subscription button, or an expiration message in red text","effective":"Storage and benefits stay until the end of the billing cycle","notice":null,"refund":"Request any refund from Apple support","fees":null,"source_ids":["s6","s7","s8","s9","s3"]},{"channel":"carrier_or_isp","applies_to":"Google One plans from a third-party provider such as a mobile phone carrier (for example Metro by T-Mobile), bundled or billed by that provider","who":"The provider's customer","method":"platform_settings","start_url":null,"steps":[{"do":"For Metro by T-Mobile, cancel in the Google One app","expect":null},{"do":"For other providers, cancel on the provider's website or contact its customer service","expect":null}],"confirm_by":"The provider's own confirmation","effective":"Set by the provider: the plan may end immediately or at the end of the billing cycle. Metro by T-Mobile plans end as soon as you cancel","notice":null,"refund":"Handled by the provider","fees":null,"source_ids":["s10","s11","s12","s13"]}],"pay_less":[{"type":"downgrade","what":"Decrease your storage instead of cancelling; a downgrade takes effect at the start of the next billing cycle","evidence":"documented","source_ids":["s14","s15"]},{"type":"annual_billing","what":"Switch to an annual plan, which usually costs less overall than monthly","evidence":"documented","source_ids":["s16"]}],"export":[],"after_cancel":{"access_until":"The end of the billing cycle (plans sponsored by Metro by T-Mobile end as soon as you cancel)","data_kept":"Your files stay, but each person drops to the free 15 GB; if you're over quota for 2 years or longer, all your content may be deleted","you_lose":["Extra storage, for you and your family members","Premium subscriptions included in the plan, such as YouTube Premium","If over 15 GB: sending and receiving Gmail, uploading or syncing Drive files, and backing up photos"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["If someone else manages your family group, leave the family group or ask the family group manager to cancel the plan","Check storage use before cancelling: over the free 15 GB, Gmail can't send or receive messages"]},"sources":[{"id":"s1","url":"https://support.google.com/googleone/answer/9056360?hl=en&co=GENIE.Platform%3DDesktop","title":"Cancel your Google One membership (Computer)","publisher":"vendor","quote":"On your computer, go to Google One. Click Settings Cancel membership. To confirm, click Cancel membership.","supports":"the web steps"},{"id":"s2","url":"https://support.google.com/googleone/answer/9056360?hl=en&co=GENIE.Platform%3DDesktop","title":"Cancel your Google One membership (Computer)","publisher":"vendor","quote":"You should get a confirmation that your subscription is cancelled.","supports":"how to confirm it worked"},{"id":"s3","url":"https://support.google.com/googleone/answer/9056360?hl=en&co=GENIE.Platform%3DDesktop","title":"Cancel your Google One membership (Computer)","publisher":"vendor","quote":"When you cancel your membership, your Google One storage and benefits won't go away immediately. You have until the end of the billing cycle to use them.","supports":"when access ends"},{"id":"s4","url":"https://support.google.com/googleone/answer/9056360?hl=en&co=GENIE.Platform%3DDesktop","title":"Cancel your Google One membership (Computer)","publisher":"vendor","quote":"In most countries or regions, Google storage plan purchases are non-refundable.","supports":"the refund policy"},{"id":"s5","url":"https://support.google.com/googleone/answer/9056360?hl=en&co=GENIE.Platform%3DAndroid","title":"Cancel your Google One membership (Android)","publisher":"vendor","quote":"On your Android phone or tablet, open the Google One app. At the top, tap Menu Settings Cancel membership. To confirm, tap Cancel membership.","supports":"the Android app steps"},{"id":"s6","url":"https://support.google.com/googleone/answer/9056360?hl=en&co=GENIE.Platform%3DiOS","title":"Cancel your Google One membership (iPhone & iPad)","publisher":"vendor","quote":"On your iPhone or iPad, open the Google One app. On the left, tap Menu Membership plans Manage plan. Tap Cancel membership.","supports":"the iPhone and iPad steps"},{"id":"s7","url":"https://support.google.com/googleone/answer/9056360?hl=en&co=GENIE.Platform%3DiOS","title":"Cancel your Google One membership (iPhone & iPad)","publisher":"vendor","quote":"This brings up the subscription management page, which has the details about your current subscription. Tap Cancel Subscription.","supports":"the Apple subscription page step"},{"id":"s8","url":"https://support.google.com/googleone/answer/9056360?hl=en&co=GENIE.Platform%3DiOS","title":"Cancel your Google One membership (iPhone & iPad)","publisher":"vendor","quote":"For Apple App Store purchases, request a refund from Apple support.","supports":"refunds for Apple purchases"},{"id":"s9","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"s10","url":"https://support.google.com/googleone/answer/15801606?hl=en","title":"Learn about third-party Google One subscriptions","publisher":"vendor","quote":"You can start Google One subscriptions from third-party service providers, such as a mobile phone carrier, as part of a bundle or billed separately by that provider.","supports":"which plans the provider route covers"},{"id":"s11","url":"https://support.google.com/googleone/answer/15801606?hl=en","title":"Learn about third-party Google One subscriptions","publisher":"vendor","quote":"To cancel Google One plans from Metro by T-Mobile, use the Google One app. To cancel Google One plans from other providers, use their website or contact their customer service.","supports":"the provider steps"},{"id":"s12","url":"https://support.google.com/googleone/answer/15801606?hl=en","title":"Learn about third-party Google One subscriptions","publisher":"vendor","quote":"current plan may be canceled immediately or continue until the end of the billing cycle based on your provider's policies. Any refunds for plan cancellations are handled by your provider.","supports":"when a provider plan ends, and provider refunds"},{"id":"s13","url":"https://support.google.com/googleone/answer/9056360?hl=en&co=GENIE.Platform%3DDesktop","title":"Cancel your Google One membership (Computer)","publisher":"vendor","quote":"For Metro by T-Mobile customers (U.S. only): If your membership is sponsored by Metro by T-Mobile, it will end as soon as you cancel and you'll lose all your benefits.","supports":"Metro by T-Mobile plans end at once"},{"id":"s14","url":"https://support.google.com/googleone/answer/9056360?hl=en&co=GENIE.Platform%3DDesktop","title":"Cancel your Google One membership (Computer)","publisher":"vendor","quote":"If you don't want to cancel your membership, you can decrease storage instead.","supports":"downgrading instead of cancelling"},{"id":"s15","url":"https://support.google.com/googleone/answer/6374282?hl=en&co=GENIE.Platform%3DDesktop","title":"Update your Google One plan & fix upgrade issues (Computer)","publisher":"vendor","quote":"If you downgrade your plan, your current plan remains active until the end of your billing cycle. The downgrade takes effect at the start of your next billing cycle.","supports":"when a downgrade takes effect"},{"id":"s16","url":"https://support.google.com/googleone/answer/6374282?hl=en&co=GENIE.Platform%3DDesktop","title":"Update your Google One plan & fix upgrade issues (Computer)","publisher":"vendor","quote":"When you upgrade or downgrade a plan, you can also switch to monthly or annual plans. Annual plans usually cost less overall.","supports":"annual billing"},{"id":"s17","url":"https://support.google.com/googleone/answer/9056360?hl=en&co=GENIE.Platform%3DDesktop","title":"Cancel your Google One membership (Computer)","publisher":"vendor","quote":"You and your family members will lose access to your additional storage. Each person will keep their default storage of up to 15 GB at no charge.","supports":"storage after cancelling"},{"id":"s18","url":"https://support.google.com/googleone/answer/9056360?hl=en&co=GENIE.Platform%3DDesktop","title":"Cancel your Google One membership (Computer)","publisher":"vendor","quote":"If you cancel while you're using more than the default amount of storage, you'll notice some restrictions. For example: Gmail: You can't send or receive messages.","supports":"what happens over quota"},{"id":"s19","url":"https://support.google.com/googleone/answer/9056360?hl=en&co=GENIE.Platform%3DDesktop","title":"Cancel your Google One membership (Computer)","publisher":"vendor","quote":"You'll lose access to premium subscriptions, like Google Home Premium, Google Health Premium, and YouTube Premium.","supports":"bundled subscriptions you lose"},{"id":"s20","url":"https://support.google.com/googleone/answer/2736362?hl=en","title":"Purchase, cancellation & refund policies","publisher":"vendor","quote":"If you're over your storage quota for 2 years or longer, all of your content may be deleted from your Google account.","supports":"how long data is kept over quota"},{"id":"s21","url":"https://support.google.com/googleone/answer/9056360?hl=en&co=GENIE.Platform%3DDesktop","title":"Cancel your Google One membership (Computer)","publisher":"vendor","quote":"Ask your family group manager to cancel your current plan","supports":"family members ask the manager to cancel"},{"id":"s22","url":"https://support.google.com/googleone/answer/9056360?hl=en&co=GENIE.Platform%3DDesktop","title":"Cancel your Google One membership (Computer)","publisher":"vendor","quote":"For Play Store purchases, go to Learn about Google Play refund policies.","supports":"refunds for Play Store purchases"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Whether the cancel flow shows offers or asks why before the final confirm is not documented","Data export (for example Google Takeout) is not covered on the Google One cancel pages read"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Android app route: refunds for Play Store purchases follow Google Play's refund policies"]}},"delete_account":{"url":"https://myaccount.google.com/deleteservices","difficulty":"medium","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/google_one","json":"https://stackcut.io/exits/google_one.json","localized":[{"language":"ja","market":"JP","title":"Google Oneの解約方法","page":"https://stackcut.io/ja/cancel/google_one","checked_on":"2026-10-05"},{"language":"de","market":"DE","title":"Google One kündigen","page":"https://stackcut.io/de/cancel/google_one","checked_on":"2026-10-05"},{"language":"pt-br","market":"BR","title":"Como cancelar a assinatura do Google One","page":"https://stackcut.io/pt-br/cancel/google_one","checked_on":"2026-10-08"},{"language":"nl","market":"NL","title":"Google One opzeggen","page":"https://stackcut.io/nl/cancel/google_one","checked_on":"2026-10-05"}],"evidence":{"packet_revision":"472ead58c17654945dce4e71496ec123c402524222c465cfc80eefb19309b504","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"google-one--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"google-one--direct-app--r2","channel":"direct_app","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"google-one--apple-app-store--r3","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"google-one--carrier-or-isp--r4","channel":"carrier_or_isp","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"google_workspace","name":"Google Workspace","category":"productivity","website":"https://workspace.google.com","domains":["workspace.google.com"],"summary":"Admins cancel in the Admin console: Billing > Subscriptions > your subscription > Cancel Subscription, then confirm. Reseller, Google Play and Apple billing cancel there instead. Gotcha: users' Workspace data is deleted and can't be restored, so export it first; Annual plans still owe the rest of the contract.","routes":[{"channel":"direct_web","label":"Bought by an organization","applies_to":"Google Workspace subscriptions an organization bought directly from Google (signed up with a verified domain or business email address); Essentials editions cancel from the same Subscriptions page","who":"An admin with the Billing management privilege","method":"self_serve","start_url":"https://admin.google.com/ac/billing/subscriptions","steps":[{"do":"In the Google Admin console, go to Menu > Billing > Subscriptions","expect":null},{"do":"Click your subscription, then More > Cancel Subscription (you may not need to click More)","expect":null},{"do":"Select a reason for canceling, click Continue, then Continue to cancel","expect":"alternatives to canceling"},{"do":"Review the alternatives and click Continue to cancel","expect":null},{"do":"Domain-verified subscription: check the box to confirm you read the information, enter your email address, and click Cancel My Subscription","expect":null},{"do":"Email-verified subscription (signed up with a business email address): instead select Let users keep their data and delete my organization's account, or Delete users' data; enter the email address associated with your account and click Cancel My Subscription (if you chose to delete the organization's account, check the box and click Delete Account)","expect":null}],"confirm_by":null,"effective":"On the monthly Flexible Plan, new charges stop immediately; you're billed at the start of next month for days already used","notice":null,"refund":"If you have credit (funds) left after cancelling, contact Google to request a refund","fees":"On an Annual/Fixed-Term Plan you're charged for the remaining balance of your contract","source_ids":["s1","s2","s3","s4","s5","s6","s7","s25","s26","s27","s28"]},{"channel":"direct_web","label":"Signed up with a Gmail address","applies_to":"Google Workspace subscriptions signed up for with a personal Gmail address","who":"The Gmail account holder who manages the subscription (Billing management privilege)","method":"self_serve","start_url":"https://admin.google.com/ac/billing/subscriptions","steps":[{"do":"In the Google Admin console, go to Menu > Billing > Subscriptions","expect":null},{"do":"Click your subscription, then More > Cancel Subscription","expect":null},{"do":"Select a reason for canceling, click Continue, then Continue to cancel, reviewing any alternatives","expect":null},{"do":"For your Workspace subscription, click Cancel My Subscription, then Close if needed","expect":null}],"confirm_by":null,"effective":"Premium Workspace services, the Admin console and billing records are lost right away; Gmail, Calendar and Meet stay available through the personal Gmail address","notice":null,"refund":"If you have credit (funds) left after cancelling, contact Google to request a refund","fees":"On an Annual/Fixed-Term Plan you're charged for the remaining balance of your contract","source_ids":["s1","s3","s8","s9","s5","s7","s29"]},{"channel":"google_play","applies_to":"Google Workspace billed through Google Play (Android)","who":"The Google Account that pays in Google Play","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to your subscriptions in Google Play","expect":"Manage"},{"do":"Next to Google Workspace, click Manage, then Cancel subscription","expect":"a confirmation pop-up asking for a reason"},{"do":"Select a reason, then click Continue","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time you've already paid for","notice":null,"refund":null,"fees":null,"source_ids":["s10","s11","s12"]},{"channel":"apple_app_store","applies_to":"Google Workspace billed through the Settings app on iPhone or iPad (Apple)","who":"The Apple Account that pays","method":"platform_settings","start_url":"https://account.apple.com/account/manage/section/subscriptions","steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then the Google Workspace subscription","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription","expect":null}],"confirm_by":"No Cancel button, or an expiration message in red text","effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s13","s14","s15"]},{"channel":"reseller_or_partner","applies_to":"Google Workspace bought from a Google reseller","who":"An admin, through the reseller","method":"contact_sales","start_url":"https://admin.google.com/ac/billing/subscriptions","steps":[{"do":"In the Admin console, go to Billing > Subscriptions and check the Payment plan","expect":"Reseller pricing and the reseller's name"},{"do":"Contact that reseller to cancel (for its details: on the Admin console Home page click Support, then Contact support, then the button to go to the reseller's website or get their contact information)","expect":null}],"confirm_by":"The reseller's confirmation","effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s16","s17","s18","s30","s31"]}],"pay_less":[{"type":"annual_billing","what":"The Annual Plan costs less per user than the Flexible Plan (for example Business Starter: $7.00 instead of $8.40 per user per month, USD), but you commit for the whole contract","evidence":"documented","source_ids":["s19"]},{"type":"seat_reduction","what":"On the Flexible Plan, remove user accounts at any time and the next monthly payment drops","evidence":"documented","source_ids":["s20"]}],"export":[{"data":"Users' Gmail messages, Calendar events, Chat messages and Drive files","how":"Before cancelling, use the Data Export tool","format":null,"limits":"After cancelling, users' Workspace data is deleted and can't be restored","source_ids":["s21","s22"]}],"after_cancel":{"access_until":"Not stated for organization subscriptions; Gmail-address subscriptions lose premium services, the Admin console and billing records right away","data_kept":"Users' Workspace data is deleted and can't be restored. User accounts, groups and the organizational structure remain unless you delete the organization's Google Account","you_lose":["Core Google Workspace services such as Gmail, Calendar and Meet","Users' Workspace data, which can't be restored"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"After you choose a reason, the flow shows alternatives to canceling before Continue to cancel","tips":["Export users' data with the Data Export tool before cancelling; it can't be restored afterwards","Cancelling doesn't delete the organization's Google Account, user accounts or groups","Charges for the last month arrive at the start of the next month","Cancelling during the free trial means you won't be charged","On a Gmail-address subscription, billing records are gone as soon as you cancel: download invoices first"]},"sources":[{"id":"s1","url":"https://knowledge.workspace.google.com/admin/billing/cancel-google-workspace","title":"Cancel Google Workspace","publisher":"vendor","quote":"In the Google Admin console, go to Menu Billing Subscriptions. Go to Subscriptions Requires having the Billing management privilege. Click your subscription More Cancel Subscription.","supports":"where to start, who can cancel, and the cancel button"},{"id":"s2","url":"https://knowledge.workspace.google.com/admin/billing/cancel-google-workspace","title":"Cancel Google Workspace","publisher":"vendor","quote":"Check the box to confirm you read the information and want to continue. Enter your email address click Cancel My Subscription.","supports":"the final steps"},{"id":"s3","url":"https://knowledge.workspace.google.com/admin/billing/cancel-google-workspace","title":"Cancel Google Workspace","publisher":"vendor","quote":"Select a reason for canceling click Continue Continue to cancel. Review any alternatives to canceling and choose an option or click Continue to cancel.","supports":"the reason and alternatives steps (retention step)"},{"id":"s4","url":"https://knowledge.workspace.google.com/admin/billing/cancel-google-workspace","title":"Cancel Google Workspace","publisher":"vendor","quote":"If you're billed on a monthly Flexible Plan, canceling Google Workspace immediately stops you from incurring new charges for Google Workspace services.","supports":"when billing stops"},{"id":"s5","url":"https://knowledge.workspace.google.com/admin/billing/cancel-google-workspace","title":"Cancel Google Workspace","publisher":"vendor","quote":"If you're on an Annual/Fixed-Term Plan, you'll be charged for the remaining balance of your contract.","supports":"the fee for annual plans"},{"id":"s6","url":"https://knowledge.workspace.google.com/admin/billing/cancel-google-workspace","title":"Cancel Google Workspace","publisher":"vendor","quote":"After you cancel your subscription, you're billed at the start of the next month for any outstanding charges in your account.","supports":"the final bill"},{"id":"s7","url":"https://knowledge.workspace.google.com/admin/billing/cancel-google-workspace","title":"Cancel Google Workspace","publisher":"vendor","quote":"If you have funds remaining after canceling your subscription, contact us to request a refund.","supports":"refunds of remaining credit"},{"id":"s8","url":"https://knowledge.workspace.google.com/admin/billing/cancel-google-workspace-for-gmail-accounts","title":"Cancel Google Workspace (for Gmail accounts)","publisher":"vendor","quote":"For your Workspace subscription, click Cancel My Subscription. If needed, click Close.","supports":"the final Gmail-account step"},{"id":"s9","url":"https://knowledge.workspace.google.com/admin/billing/cancel-google-workspace-for-gmail-accounts","title":"Cancel Google Workspace (for Gmail accounts)","publisher":"vendor","quote":"With either cancellation option, you lose access to premium Google Workspace services, your Admin console, and any billing records right away.","supports":"when access ends for Gmail-account subscriptions"},{"id":"s10","url":"https://knowledge.workspace.google.com/admin/billing/cancel-google-workspace","title":"Cancel Google Workspace","publisher":"vendor","quote":"If you manage Workspace billing in Google Play (Android), instead go to Cancel, pause, or change a subscription on Google Play.","supports":"the Google Play route"},{"id":"s11","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.","supports":"the Google Play steps"},{"id":"s12","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when access ends on Google Play"},{"id":"s13","url":"https://knowledge.workspace.google.com/admin/billing/cancel-google-workspace","title":"Cancel Google Workspace","publisher":"vendor","quote":"If you manage Workspace billing in the Settings app (iOS), go instead to If you want to cancel a subscription from Apple.","supports":"the Apple route"},{"id":"s14","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"s15","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"s16","url":"https://knowledge.workspace.google.com/admin/billing/cancel-google-workspace","title":"Cancel Google Workspace","publisher":"vendor","quote":"If you purchased your service from a reseller, go here instead","supports":"resellers handle their own cancellations"},{"id":"s17","url":"https://knowledge.workspace.google.com/admin/billing/contact-your-google-reseller","title":"Contact your Google reseller","publisher":"vendor","quote":"If you purchased the subscription from a reseller, the payment plan shows Reseller pricing and the reseller's name.","supports":"how to tell whether a reseller bills you"},{"id":"s18","url":"https://knowledge.workspace.google.com/admin/billing/contact-your-google-reseller","title":"Contact your Google reseller","publisher":"vendor","quote":"If you purchased Google Workspace, Cloud Identity, or other paid subscriptions from a Google reseller, your reseller can help with your account, access issues, domain settings, and billing.","supports":"the reseller route"},{"id":"s19","url":"https://knowledge.workspace.google.com/admin/billing/compare-flexible-and-annual-fixed-term-payment-plans","title":"Compare Flexible and Annual/Fixed-Term payment plans","publisher":"vendor","quote":"Business Starter Flexible Plan (per month) Annual Plan (per month) Contract None 1 year Price per user USD $8.40 $7.00","supports":"annual pricing is lower"},{"id":"s20","url":"https://knowledge.workspace.google.com/admin/billing/compare-flexible-and-annual-fixed-term-payment-plans","title":"Compare Flexible and Annual/Fixed-Term payment plans","publisher":"vendor","quote":"With the Flexible Plan, you can remove user accounts at any time and your next monthly payment will decrease accordingly.","supports":"removing users lowers Flexible Plan bills"},{"id":"s21","url":"https://knowledge.workspace.google.com/admin/billing/cancel-google-workspace","title":"Cancel Google Workspace","publisher":"vendor","quote":"After you cancel your Google Workspace subscription, your users' Google Workspace data will be deleted and can't be restored.","supports":"data is deleted after cancelling"},{"id":"s22","url":"https://knowledge.workspace.google.com/admin/billing/cancel-google-workspace","title":"Cancel Google Workspace","publisher":"vendor","quote":"The easiest way to download and export your users' data is to use the Data Export tool.","supports":"how to export first"},{"id":"s23","url":"https://knowledge.workspace.google.com/admin/billing/cancel-google-workspace","title":"Cancel Google Workspace","publisher":"vendor","quote":"Note that canceling Google Workspace doesn't remove user accounts, groups, or your organizational structure.","supports":"what stays after cancelling"},{"id":"s24","url":"https://knowledge.workspace.google.com/admin/billing/cancel-google-workspace","title":"Cancel Google Workspace","publisher":"vendor","quote":"You lose access to core Google Workspace services, such as Gmail, Calendar, Meet, and more.","supports":"what you lose"},{"id":"s25","url":"https://knowledge.workspace.google.com/admin/billing/cancel-google-workspace","title":"Cancel Google Workspace","publisher":"vendor","quote":"Select Let users keep their data and delete my organization's account.","supports":"the first data option for email-verified subscriptions"},{"id":"s26","url":"https://knowledge.workspace.google.com/admin/billing/cancel-google-workspace","title":"Cancel Google Workspace","publisher":"vendor","quote":"Select Delete users' data.","supports":"the second data option for email-verified subscriptions"},{"id":"s27","url":"https://knowledge.workspace.google.com/admin/billing/cancel-google-workspace","title":"Cancel Google Workspace","publisher":"vendor","quote":"Enter the email address associated with your account. Click Cancel My Subscription. (Optional) If you chose to delete your organization's account, check the box and click Delete Account.","supports":"the email-verified final steps"},{"id":"s28","url":"https://knowledge.workspace.google.com/admin/billing/cancel-essentials","title":"Cancel Essentials","publisher":"vendor","quote":"In the Google Admin console, go to Menu Billing Subscriptions. Go to Subscriptions Requires having the Billing management privilege.","supports":"Essentials editions cancel from the same Subscriptions page"},{"id":"s29","url":"https://knowledge.workspace.google.com/admin/billing/cancel-google-workspace-for-gmail-accounts","title":"Cancel Google Workspace (for Gmail accounts)","publisher":"vendor","quote":"You still have access to some Google Workspace services, such as Gmail, Google Calendar, and Google Meet","supports":"what stays available through the personal Gmail address"},{"id":"s30","url":"https://knowledge.workspace.google.com/admin/billing/contact-your-google-reseller","title":"Contact your Google reseller","publisher":"vendor","quote":"On the Admin console Home page, click Support. In the Help window, click Contact support.","supports":"where to find the reseller's contact details"},{"id":"s31","url":"https://knowledge.workspace.google.com/admin/billing/contact-your-google-reseller","title":"Contact your Google reseller","publisher":"vendor","quote":"Click the button to go to your reseller's website or get their contact information.","supports":"the reseller contact button"},{"id":"s32","url":"https://knowledge.workspace.google.com/admin/billing/cancel-google-workspace","title":"Cancel Google Workspace","publisher":"vendor","quote":"You can cancel your Google Workspace subscription during your free trial and you won't be charged.","supports":"the free-trial tip"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["No confirmation email or status for the Admin console cancellation is documented","When access ends for organization subscriptions is not stated beyond billing stopping immediately on the Flexible Plan","Cancelling Google Voice subscriptions uses a separate page and was not researched"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Organization route: added the email-verified ending (choose what happens to users' data, then Cancel My Subscription)","Organization route: Essentials editions cancel from the same Subscriptions page","Gmail route: quoted what stays available through the personal Gmail address","Reseller route: where to find the reseller's contact details in the Admin console","Tips: no charge when cancelling during the free trial; save invoices before cancelling a Gmail-address subscription"]}},"delete_account":{"url":"https://security.google.com/settings/security/deleteaccount","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/google_workspace","json":"https://stackcut.io/exits/google_workspace.json","localized":[{"language":"ja","market":"JP","title":"Google Workspaceの解約方法","page":"https://stackcut.io/ja/cancel/google_workspace","checked_on":"2026-10-05"},{"language":"nl","market":"NL","title":"Google Workspace opzeggen","page":"https://stackcut.io/nl/cancel/google_workspace","checked_on":"2026-10-08"}],"evidence":{"packet_revision":"496aef349715b829e162fa6775294c582aec42e867b47e5c2d88e8139bad05f3","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"google-workspace--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"google-workspace--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"google-workspace--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"google-workspace--apple-app-store--r4","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"google-workspace--reseller-or-partner--r5","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"gorgias","name":"Gorgias","category":"customer_support","website":"https://www.gorgias.com","domains":["gorgias.com"],"summary":"An owner or admin opens Settings, Account, Billing and usage, Manage on the Helpdesk card, Cancel auto-renewal, and confirms. Access lasts until the renewal date. Gotcha: the Master Subscription Agreement requires notice at least 30 days before the term ends, even on monthly plans. Uninstalling the Shopify app doesn't cancel.","routes":[{"channel":"direct_web","label":"Self-serve helpdesk plans and add-ons","applies_to":"Self-serve Gorgias helpdesk subscriptions, monthly or yearly, with any add-ons (AI Agent, Voice, SMS)","who":"The account owner or an admin","method":"self_serve","start_url":null,"steps":[{"do":"In your helpdesk, click the Settings icon in the bottom-left corner, then under Account select Billing and usage","expect":"the Helpdesk card"},{"do":"On the Helpdesk card, click Manage","expect":"Cancel auto-renewal"},{"do":"Next to your helpdesk plan, click Cancel auto-renewal. If it isn't there, request cancellation as on a managed plan","expect":"what you'll lose after your billing cycle ends"},{"do":"Review what you'll lose, then click Continue To Cancel","expect":"Cancellation reason"},{"do":"Choose a cancellation reason, then click Continue To Cancel","expect":"a summary and a checkbox for the cancellation terms"},{"do":"Tick the checkbox to confirm you've read the cancellation terms, then click Confirm Auto-Renewal Cancellation","expect":"Active until"}],"confirm_by":"An Active until banner on the Billing and usage page shows the date the subscription ends","effective":"At the next renewal date: you can keep using Gorgias until then, and the helpdesk and all add-ons end together","notice":"The Master Subscription Agreement requires written notice at least 30 days before the end of the current term, whether monthly or annual, given in the product or by email to billing@gorgias.com","refund":"Gorgias isn't required to refund when you cancel, and the Agreement gives no refund or credit for a cancellation","fees":"You still owe fees and overages (tickets or add-on usage above your plan's limits) incurred before the cancellation takes effect","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s14","s15","s16","s17","s18"]},{"channel":"sales_contract","applies_to":"Managed plans (accounts with a Customer Success Manager)","who":"The account owner or an admin, through the Customer Success Manager (CSM)","method":"contact_sales","start_url":null,"steps":[{"do":"In your helpdesk, open Settings, then Account, then Billing and usage, and click Manage on the Helpdesk card","expect":"Your account is on a managed plan"},{"do":"In that banner, click Contact us and choose a cancellation reason","expect":null},{"do":"Click Submit to have your CSM contact you at your login email, or click Book a call to pick a time","expect":null},{"do":"Meet with your CSM, who cancels the subscription for you. Ask them to remove the AI Agent, Voice and SMS add-ons too","expect":null}],"confirm_by":null,"effective":"The subscription continues through the end of the current term","notice":"At least 30 days' written notice before the end of the current term (Master Subscription Agreement)","refund":"No refund or credit for a cancellation under the Agreement","fees":"Fees and overages incurred before the cancellation takes effect are still owed","source_ids":["s2","s19","s20","s21","s22","s23","s14","s15","s16","s17"]},{"channel":"direct_web","label":"By email to billing","applies_to":"Any Gorgias subscription, for example when the in-app cancellation fails","who":"The account owner or an admin","method":"email","start_url":null,"steps":[{"do":"Email billing@gorgias.com to cancel, at least 30 days before the current term ends. If the in-app cancellation failed with an error, include the error message","expect":null}],"confirm_by":null,"effective":"The subscription continues through the end of the current term","notice":"At least 30 days' written notice before the end of the current term, monthly or annual","refund":"No refund or credit for a cancellation under the Agreement","fees":null,"source_ids":["s14","s15","s16","s24"]}],"pay_less":[{"type":"downgrade","what":"Downgrade to a smaller plan instead of cancelling, keeping your setup, history and integrations: in Billing and usage, click Manage, lower the usage with the dropdown menus and click Update subscription. The Agreement says downgrades apply from the next term, with notice 5 days (monthly) or 30 days (annual) before the term ends, by email to billing@gorgias.com","evidence":"documented","source_ids":["s25","s26","s27","s28","s29"]},{"type":"downgrade","what":"Keep the helpdesk but remove the AI Agent, Voice or SMS add-on: click Manage on its card, then Remove product. The add-on stays active until the next renewal","evidence":"documented","source_ids":["s30","s31"]}],"export":[{"data":"Invoices","how":"In Billing and usage, open the Payment History tab and click Download PDF for each invoice","format":"PDF","limits":null,"source_ids":["s32","s33"]},{"data":"Your customer data, after the subscription ends","how":"Ask Gorgias for it; on request it makes the data available after termination","format":null,"limits":"Only on request, for 45 days after the termination date","source_ids":["s34"]}],"after_cancel":{"access_until":"The next renewal date, shown in the Active until banner","data_kept":"On request, Gorgias makes your customer data available for 45 days after termination","you_lose":["The helpdesk and every add-on (AI Agent, Voice, SMS), all at once","Self-serve reactivation: once a cancellation is scheduled the plan dropdowns lock, so reversing it needs Gorgias's help"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The flow shows what you'll lose and asks for a cancellation reason before the final confirmation; the help center also suggests downgrading instead","tips":["Cancel at least 30 days before the term ends: the Agreement requires this notice even for monthly plans, while the help center says a cancellation takes effect at the next renewal","Uninstalling the Gorgias app from Shopify doesn't cancel: the subscription still renews, and without a payment method the failed charge is still owed","Cancelling the helpdesk ends all add-ons at once; on a managed plan, ask the CSM to remove add-ons as well","To undo a scheduled cancellation, click contact us at the bottom of the Billing and usage page","If the in-app cancellation fails, email the billing team (the Agreement gives billing@gorgias.com) with the error message"]},"sources":[{"id":"s1","url":"https://docs.gorgias.com/en-US/cancel-a-gorgias-subscription-289527","title":"Cancel a Gorgias subscription","publisher":"vendor","quote":"The account owner and admins can cancel a subscription or remove an add-on","supports":"who can cancel"},{"id":"s2","url":"https://docs.gorgias.com/en-US/cancel-a-gorgias-subscription-289527","title":"Cancel a Gorgias subscription","publisher":"vendor","quote":"Self-serve accounts can manage or cancel their subscription on the Billing and usage page (Managed accounts can contact their CSM to request to cancel)","supports":"self-serve and managed routes"},{"id":"s3","url":"https://docs.gorgias.com/en-US/cancel-a-gorgias-subscription-289527","title":"Cancel a Gorgias subscription","publisher":"vendor","quote":"From your helpdesk, click the Settings icon in the bottom-left corner.","supports":"where the flow starts"},{"id":"s4","url":"https://docs.gorgias.com/en-US/cancel-a-gorgias-subscription-289527","title":"Cancel a Gorgias subscription","publisher":"vendor","quote":"In the menu, locate Account, then select Billing and usage.","supports":"the Billing and usage page"},{"id":"s5","url":"https://docs.gorgias.com/en-US/cancel-a-gorgias-subscription-289527","title":"Cancel a Gorgias subscription","publisher":"vendor","quote":"On the Helpdesk card, click Manage.","supports":"the Manage step"},{"id":"s6","url":"https://docs.gorgias.com/en-US/cancel-a-gorgias-subscription-289527","title":"Cancel a Gorgias subscription","publisher":"vendor","quote":"Next to your helpdesk plan, click Cancel auto-renewal.","supports":"the Cancel auto-renewal step"},{"id":"s7","url":"https://docs.gorgias.com/en-US/cancel-a-gorgias-subscription-289527","title":"Cancel a Gorgias subscription","publisher":"vendor","quote":"Review what you'll lose after your billing cycle ends, then click Continue To Cancel.","supports":"the loss summary step"},{"id":"s8","url":"https://docs.gorgias.com/en-US/cancel-a-gorgias-subscription-289527","title":"Cancel a Gorgias subscription","publisher":"vendor","quote":"Choose a Cancellation reason, then click Continue To Cancel.","supports":"the reason step"},{"id":"s9","url":"https://docs.gorgias.com/en-US/cancel-a-gorgias-subscription-289527","title":"Cancel a Gorgias subscription","publisher":"vendor","quote":"Review the summary, then select the checkbox to confirm you've read the cancellation terms and click Confirm Auto-Renewal Cancellation.","supports":"the final confirmation"},{"id":"s10","url":"https://docs.gorgias.com/en-US/cancel-a-gorgias-subscription-289527","title":"Cancel a Gorgias subscription","publisher":"vendor","quote":"Once your cancellation is confirmed, your subscription stays active until the date shown in the Active until banner.","supports":"how to confirm, and when access ends"},{"id":"s11","url":"https://docs.gorgias.com/en-US/cancel-a-gorgias-subscription-289527","title":"Cancel a Gorgias subscription","publisher":"vendor","quote":"When you cancel your helpdesk auto-renewal, you'll lose access to your helpdesk subscription and any add-ons (like AI Agent, Voice, and SMS) all at once.","supports":"add-ons end with the helpdesk"},{"id":"s12","url":"https://docs.gorgias.com/en-US/cancel-a-gorgias-subscription-289527","title":"Cancel a Gorgias subscription","publisher":"vendor","quote":"Cancellation is effective as of the date of your next renewal, so you can continue to use Gorgias until then.","supports":"when cancelling takes effect"},{"id":"s13","url":"https://docs.gorgias.com/en-US/cancel-a-gorgias-subscription-289527","title":"Cancel a Gorgias subscription","publisher":"vendor","quote":"Gorgias isn't required to issue a refund when you cancel, and you still owe any incurred fees and overages before your cancellation takes effect.","supports":"refunds and fees still owed"},{"id":"s14","url":"https://www.gorgias.com/terms-of-service","title":"Master Subscription Agreement","publisher":"vendor","quote":"Customer must provide us with written notice no less than 30 days prior to the end of the then-current Subscription Term regardless of whether the Subscription is monthly or annual","supports":"the 30-day notice"},{"id":"s15","url":"https://www.gorgias.com/terms-of-service","title":"Master Subscription Agreement","publisher":"vendor","quote":"Notice must be provided either through by using the appropriate functionalities of the Services or by contacting us at billing@gorgias.com.","supports":"how notice is given"},{"id":"s16","url":"https://www.gorgias.com/terms-of-service","title":"Master Subscription Agreement","publisher":"vendor","quote":"Customer's Subscription will continue through the end of the then-current Subscription Term.","supports":"the term runs to its end"},{"id":"s17","url":"https://www.gorgias.com/terms-of-service","title":"Master Subscription Agreement","publisher":"vendor","quote":"Customer will not be entitled to receive any refund or credit for any such de-activation, cancellation, suspension, or termination","supports":"no refund or credit"},{"id":"s18","url":"https://docs.gorgias.com/en-US/how-youre-billed-for-using-gorgias-199385","title":"How you're billed for using Gorgias","publisher":"vendor","quote":"You are charged overage fees if you exceed the usage limits associated with your subscription or add-ons.","supports":"overage fees"},{"id":"s19","url":"https://docs.gorgias.com/en-US/cancel-a-gorgias-subscription-289527","title":"Cancel a Gorgias subscription","publisher":"vendor","quote":"In the banner that reads Your account is on a managed plan, click Contact us.","supports":"the managed plan request"},{"id":"s20","url":"https://docs.gorgias.com/en-US/cancel-a-gorgias-subscription-289527","title":"Cancel a Gorgias subscription","publisher":"vendor","quote":"Click Submit to have your CSM reach out, or click Book a call to pick a time from their availability.","supports":"submitting the managed plan request"},{"id":"s21","url":"https://docs.gorgias.com/en-US/cancel-a-gorgias-subscription-289527","title":"Cancel a Gorgias subscription","publisher":"vendor","quote":"After you meet with your CSM, they'll cancel the subscription on your behalf.","supports":"the CSM cancels"},{"id":"s22","url":"https://docs.gorgias.com/en-US/cancel-a-gorgias-subscription-289527","title":"Cancel a Gorgias subscription","publisher":"vendor","quote":"On a managed plan, you need to request to remove AI Agent, Voice, and SMS add-ons as well.","supports":"managed plan add-ons"},{"id":"s23","url":"https://docs.gorgias.com/en-US/manage-your-gorgias-plan-usage-and-payments-199386","title":"Manage your Gorgias plan, usage, and payments","publisher":"vendor","quote":"On certain plan types, you may need to submit a cancellation request before you'll be able to cancel your subscription.","supports":"some plans need a cancellation request"},{"id":"s24","url":"https://docs.gorgias.com/en-US/cancel-a-gorgias-subscription-289527","title":"Cancel a Gorgias subscription","publisher":"vendor","quote":"If the cancellation failed with an error, include the error message in your email to us.","supports":"emailing billing when the cancellation fails"},{"id":"s25","url":"https://docs.gorgias.com/en-US/cancel-a-gorgias-subscription-289527","title":"Cancel a Gorgias subscription","publisher":"vendor","quote":"you can downgrade to a smaller plan instead of cancelling to keep your setup, history, and integrations intact.","supports":"downgrading instead of cancelling"},{"id":"s26","url":"https://docs.gorgias.com/en-US/manage-your-gorgias-plan-usage-and-payments-199386","title":"Manage your Gorgias plan, usage, and payments","publisher":"vendor","quote":"Use the dropdown menus to adjust the usage for products you're already subscribed to","supports":"how to change the plan"},{"id":"s27","url":"https://www.gorgias.com/terms-of-service","title":"Master Subscription Agreement","publisher":"vendor","quote":"Customer may not downgrade its Subscription Plan during any Subscription Term.","supports":"downgrades wait for the next term"},{"id":"s28","url":"https://www.gorgias.com/terms-of-service","title":"Master Subscription Agreement","publisher":"vendor","quote":"(b) 5 days prior to the end of the then-current Subscription Term if such Subscription Term is monthly","supports":"downgrade notice for monthly terms"},{"id":"s29","url":"https://www.gorgias.com/terms-of-service","title":"Master Subscription Agreement","publisher":"vendor","quote":"no less than (a) 30 days prior to the end of the then-current Subscription Term if such Subscription Term is annual","supports":"downgrade notice for annual terms"},{"id":"s30","url":"https://docs.gorgias.com/en-US/cancel-a-gorgias-subscription-289527","title":"Cancel a Gorgias subscription","publisher":"vendor","quote":"Next to the add-on, click Remove product.","supports":"removing an add-on"},{"id":"s31","url":"https://docs.gorgias.com/en-US/cancel-a-gorgias-subscription-289527","title":"Cancel a Gorgias subscription","publisher":"vendor","quote":"Cancellation is effective as of the date of your next renewal, so you can continue to use the add-on until then.","supports":"when an add-on removal takes effect"},{"id":"s32","url":"https://docs.gorgias.com/en-US/manage-your-gorgias-plan-usage-and-payments-199386","title":"Manage your Gorgias plan, usage, and payments","publisher":"vendor","quote":"Select the Payment History tab, and review your previous payments.","supports":"where invoices are"},{"id":"s33","url":"https://docs.gorgias.com/en-US/manage-your-gorgias-plan-usage-and-payments-199386","title":"Manage your Gorgias plan, usage, and payments","publisher":"vendor","quote":"To download an invoice, click Download PDF.","supports":"invoice download format"},{"id":"s34","url":"https://www.gorgias.com/terms-of-service","title":"Master Subscription Agreement","publisher":"vendor","quote":"If requested by Customer, Gorgias will make the Customer Data available to Customer, including as may be provided in the Documentation, for 45 days after the effective date of termination","supports":"data available on request for 45 days"},{"id":"s35","url":"https://docs.gorgias.com/en-US/cancel-a-gorgias-subscription-289527","title":"Cancel a Gorgias subscription","publisher":"vendor","quote":"Uninstalling the Gorgias app from Shopify removes the integration and your payment method, but it doesn't cancel your Gorgias subscription.","supports":"uninstalling from Shopify doesn't cancel"},{"id":"s36","url":"https://docs.gorgias.com/en-US/cancel-a-gorgias-subscription-289527","title":"Cancel a Gorgias subscription","publisher":"vendor","quote":"Your subscription will be renewed, but without a payment method the charge will fail and you will owe the additional accrued subscription cost.","supports":"charges still owed after uninstalling"},{"id":"s37","url":"https://docs.gorgias.com/en-US/cancel-a-gorgias-subscription-289527","title":"Cancel a Gorgias subscription","publisher":"vendor","quote":"Once a cancellation is scheduled, the plan dropdowns are locked, so you can't reactivate on your own.","supports":"reactivation needs Gorgias"},{"id":"s38","url":"https://docs.gorgias.com/en-US/cancel-a-gorgias-subscription-289527","title":"Cancel a Gorgias subscription","publisher":"vendor","quote":"If you change your mind, click contact us at the bottom of the page for help reversing your cancellation.","supports":"how to undo a cancellation"},{"id":"s39","url":"https://www.gorgias.com/terms-of-service","title":"Master Subscription Agreement","publisher":"vendor","quote":"unless and until Customer notifies us of Customer's intent to cancel, Customer's Subscription and the corresponding Subscription Fees will automatically renew","supports":"auto-renewal"},{"id":"s40","url":"https://docs.gorgias.com/en-US/cancel-a-gorgias-subscription-289527","title":"Cancel a Gorgias subscription","publisher":"vendor","quote":"Plan your cancellation around that date to avoid another charge.","supports":"timing the cancellation"},{"id":"s41","url":"https://docs.gorgias.com/en-US/manage-your-gorgias-plan-usage-and-payments-199386","title":"Manage your Gorgias plan, usage, and payments","publisher":"vendor","quote":"Select either Monthly or Yearly, then click Update subscription.","supports":"yearly billing is available"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Gorgias's pricing page couldn't be checked, so plan prices, trial terms and whether yearly billing costs less aren't confirmed","The help center says a cancellation takes effect at the next renewal, while the Master Subscription Agreement requires 30 days' written notice before the term ends; what happens to a monthly cancellation made later than that isn't stated","No self-serve export of tickets or customer data was found in the help center; only invoice downloads and the Agreement's 45-day data-on-request window are covered","How long data is kept after the 45-day window isn't stated","Whether Gorgias can be billed through the Shopify App Store isn't stated; the help center only says uninstalling the Shopify app doesn't cancel"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Re-copied s34 to include 'If requested by Customer', which is what makes the 45-day data window on request only","Re-read the cancel and billing articles and the Master Subscription Agreement: routes, the 30-day notice (monthly or annual), downgrade notice and refunds matched"]}},"stackcut":{"vendor_id":"gorgias","name":"Gorgias","recipes":[{"id":"replace-gorgias","title":"Help desk","best_year_one_net":130}]},"page":"https://stackcut.io/cancel/gorgias","json":"https://stackcut.io/exits/gorgias.json","evidence":{"packet_revision":"45e324b8797eb9f066fb1ab896b828ffabfbcc4ed232b746296589f822ad5f2b","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"gorgias--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"gorgias--sales-contract--r2","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"gorgias--direct-web--r3","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"gptzero","name":"GPTZero","category":"ai_tools","website":"https://gptzero.me","domains":["gptzero.me"],"summary":"Sign in to app.gptzero.me and choose Settings, then Cancel Plan (or Manage Billing) in the left sidebar; the cancellation takes effect at the end of the current paid term. Pausing for up to 3 months is offered in the same menu. Refunds are by request to support, reviewed case by case.","routes":[{"channel":"direct_web","applies_to":"GPTZero paid plans (monthly or annual) bought on the GPTZero website","who":"The account holder, signed in","method":"self_serve","start_url":"https://app.gptzero.me/app/settings-billing","steps":[{"do":"Log in to your GPTZero account at app.gptzero.me","expect":null},{"do":"In the left sidebar, go to Settings, then Cancel Plan (the billing page is Settings, Manage billing)","expect":"an option to Pause your membership in the same menu"},{"do":"Choose the cancel or unsubscribe option for your current plan","expect":null}],"confirm_by":null,"effective":"The cancellation takes effect at the end of the current paid term","notice":null,"refund":"To ask for a refund (for example, if you're unsatisfied with accuracy), contact GPTZero support with your account email, the reason and any issues; the team reviews each request under its refund policy","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","t1","t2","t3"]}],"pay_less":[{"type":"pause","what":"Pause your subscription for one, two or three months under Settings, Manage billing (the same menu as Cancel Plan)","evidence":"documented","source_ids":["s2","s8","s9"]},{"type":"downgrade","what":"To move to a smaller plan, cancel your current plan in Settings, Manage Billing first, then come back and select the new plan","evidence":"documented","source_ids":["s10"]},{"type":"annual_billing","what":"Annual billing is offered alongside monthly; the pricing page shows Annual (Save 45%)","evidence":"documented","source_ids":["s11","s12"]},{"type":"free_plan","what":"Keep the free plan: GPTZero's help says there are no major differences for general use; paid plans mainly allow more characters per request and more documents per batch upload","evidence":"documented","source_ids":["s13","s14","s6"]}],"export":[],"after_cancel":{"access_until":"The end of the current paid term","data_kept":null,"you_lose":["The paid plan's larger limits on characters per request and documents per batch upload"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"Pause (for one, two or three months) is offered in the same menu as Cancel Plan","tips":["Charges recur until you cancel: GPTZero bills the chosen plan automatically, including at the end of a free trial","On the Free plan there is no subscription to cancel","Deleting the account is a separate step: Settings (gear icon), scroll to the bottom, Delete my account, enter your email and click Confirm","Schools or departments that want a contract arrange it through GPTZero sales (gptzero.me/contact-us); contract cancellation terms aren't published","Support phone listed in the Terms of Use: +1-626-389-2924"]},"sources":[{"id":"s1","url":"https://support.gptzero.me/articles/6100283350-how-do-i-cancel-my-plan","title":"How do I cancel my plan?","publisher":"vendor","quote":"Please go to Settings > Cancel Plan found on the left sidebar to cancel your plan.","supports":"where to cancel"},{"id":"s2","url":"https://support.gptzero.me/articles/6100283350-how-do-i-cancel-my-plan","title":"How do I cancel my plan?","publisher":"vendor","quote":"If you just need to take a break, we do have an option to Pause your membership under the same menu.","supports":"pause is offered in the cancel menu"},{"id":"s3","url":"https://support.gptzero.me/articles/4356485841-how-to-cancel-your-gptzero-subscription-and-request-a-refund","title":"How to cancel your GPTZero subscription and request a refund","publisher":"vendor","quote":"If you want to cancel your GPTZero subscription, you can do so by visiting your account settings.","supports":"cancelling in account settings"},{"id":"s4","url":"https://support.gptzero.me/articles/4356485841-how-to-cancel-your-gptzero-subscription-and-request-a-refund","title":"How to cancel your GPTZero subscription and request a refund","publisher":"vendor","quote":"Look for the cancel or unsubscribe option in your current plan settings","supports":"the cancel option"},{"id":"s5","url":"https://support.gptzero.me/articles/4356485841-how-to-cancel-your-gptzero-subscription-and-request-a-refund","title":"How to cancel your GPTZero subscription and request a refund","publisher":"vendor","quote":"Our team will review your request and work with you to resolve any concerns or process your refund according to our refund policy.","supports":"how refund requests are handled"},{"id":"s6","url":"https://support.gptzero.me/articles/4356485841-how-to-cancel-your-gptzero-subscription-and-request-a-refund","title":"How to cancel your GPTZero subscription and request a refund","publisher":"vendor","quote":"If you're on the Free plan, you don't have an active subscription to cancel, but you can stop using the service at any time.","supports":"free users have nothing to cancel"},{"id":"s7","url":"https://support.gptzero.me/articles/4356485841-how-to-cancel-your-gptzero-subscription-and-request-a-refund","title":"How to cancel your GPTZero subscription and request a refund","publisher":"vendor","quote":"If you're unsatisfied with GPTZero's accuracy or performance and would like to request a refund, please contact our support team directly.","supports":"requesting a refund"},{"id":"s8","url":"https://support.gptzero.me/articles/1790334771-how-can-i-pause-my-subscription","title":"How can I pause my subscription?","publisher":"vendor","quote":"You will have the option to pause your subscription for one, two or three months.","supports":"pause lengths"},{"id":"s9","url":"https://support.gptzero.me/articles/6100283350-how-do-i-cancel-my-plan","title":"How do I cancel my plan?","publisher":"vendor","quote":"You can pause your subscription for up to 3 months at a time.","supports":"the pause limit"},{"id":"s10","url":"https://support.gptzero.me/articles/9984857255-how-do-i-downgrade-my-plan","title":"How do I downgrade my plan?","publisher":"vendor","quote":"Please go to Settings -> Manage Billing found on the left sidebar to cancel your plan first and come back here to select a new plan.","supports":"how to downgrade"},{"id":"s11","url":"https://support.gptzero.me/articles/9783812961-do-you-have-an-annual-billing-option","title":"Do you have an annual billing option?","publisher":"vendor","quote":"Yes, we offer both annual and monthly billing plans.","supports":"annual billing exists"},{"id":"s12","url":"https://gptzero.me/pricing","title":"GPTZero pricing","publisher":"vendor","quote":"Annual (Save 45%)","supports":"the annual saving"},{"id":"s13","url":"https://support.gptzero.me/articles/1272562776-what-is-the-difference-between-the-free-and-paid-for-plans","title":"What is the difference between the free and paid for plans?","publisher":"vendor","quote":"There are no major differences for general use between the free and the paid plans.","supports":"the free plan"},{"id":"s14","url":"https://support.gptzero.me/articles/1272562776-what-is-the-difference-between-the-free-and-paid-for-plans","title":"What is the difference between the free and paid for plans?","publisher":"vendor","quote":"Otherwise, the main difference between the Free and Paid plans is the number of characters you can include in a single request","supports":"what the free plan limits"},{"id":"s15","url":"https://support.gptzero.me/articles/9148760542-how-do-i-delete-my-account","title":"How do I delete my account?","publisher":"vendor","quote":"Enter your email address and click Confirm","supports":"the account deletion step"},{"id":"s16","url":"https://support.gptzero.me/articles/5086583307-can-i-purchase-a-license-for-my-school-or-department","title":"Can I purchase a license for my school or department?","publisher":"vendor","quote":"Alternately, if you would like a contract in place, please contact sales","supports":"contracts go through sales"},{"id":"t1","url":"https://gptzero.me/terms-of-use.html","title":"GPTZero Terms of Use","publisher":"vendor","quote":"You can cancel your subscription at any time by logging into your account.","supports":"cancel at any time in the account"},{"id":"t2","url":"https://gptzero.me/terms-of-use.html","title":"GPTZero Terms of Use","publisher":"vendor","quote":"Your cancellation will take effect at the end of the current paid term.","supports":"when cancelling takes effect"},{"id":"t3","url":"https://gptzero.me/terms-of-use.html","title":"GPTZero Terms of Use","publisher":"vendor","quote":"you consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until you notify us of your cancellation","supports":"charges recur until you cancel"},{"id":"t4","url":"https://gptzero.me/terms-of-use.html","title":"GPTZero Terms of Use","publisher":"vendor","quote":"The account will be charged according to the user's chosen subscription at the end of the free trial.","supports":"trials convert to paid"},{"id":"t5","url":"https://gptzero.me/terms-of-use.html","title":"GPTZero Terms of Use","publisher":"vendor","quote":"or call us at +1-626-389-2924","supports":"the support phone number"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["The help articles describe the cancel location two ways (Settings, Cancel Plan in the left sidebar; and Subscription Plans in account settings); the screens after clicking cancel and any confirmation email are not described","How a Team or Enterprise subscription is cancelled (and who can do it) is not documented; the help center only covers deleting a team and changing its owner","The refund policy that support applies isn't published in GPTZero's help center or Terms of Use","What GPTZero keeps (scan history, documents) after cancelling, and any data export, are not documented","GPTZero's help pages don't mention App Store or Google Play billing"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked the route, pay_less and tips against GPTZero's help articles and Terms of Use; route facts confirmed (the Cancel Plan link opens app.gptzero.me/app/settings-billing)","Removed an undocumented 'confirm' step from the cancel steps","Free plan: the 'no major differences' claim is now attributed to GPTZero's help article"]}},"page":"https://stackcut.io/cancel/gptzero","json":"https://stackcut.io/exits/gptzero.json","evidence":{"packet_revision":"1b7482313f45c698df91bea45cdbc720d950977ef8adb438087eaa72cf874df2","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"gptzero--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"grafana_cloud","name":"Grafana Cloud","category":"developer_tools","website":"https://grafana.com","domains":["grafana.com","grafana.net"],"summary":"Grafana's docs show no self-serve cancel button for Pro: an organization Admin manages the subscription under Billing in the Cloud Portal, or opens a support ticket. Delete unused stacks to stop usage charges. Contracts auto-renew unless you give 60 days' written notice. AWS Marketplace subscriptions cancel in AWS.","routes":[{"channel":"direct_web","label":"Pro: Billing page or support ticket","applies_to":"Grafana Cloud Pro organizations (pay as you go: $19 a month platform fee plus usage)","who":"An Admin of the Grafana Cloud organization (only Admins can manage the subscription; Admins and Editors can open support tickets)","method":"form","start_url":null,"steps":[{"do":"Export dashboards you want to keep (see export below)","expect":null},{"do":"Sign in to the Grafana Cloud Portal and open Billing, where Grafana says you manage your subscription","expect":null},{"do":"If you can't move the organization to the Free plan there, click Open a Support Ticket and ask support to cancel the Pro subscription (Grafana's docs don't describe a cancel or downgrade button)","expect":null}],"confirm_by":"A reply from Grafana support","effective":null,"notice":null,"refund":"Grafana's Master Services Agreement says all fees are non-cancelable and non-refundable","fees":"Usage is calculated per calendar month on top of the $19 monthly platform fee","source_ids":["s1","s2","s3","s4","s21","s22","s23","s24","s25"]},{"channel":"direct_web","label":"Delete stacks you don't use","applies_to":"Any Grafana Cloud stack, to stop the data and usage it generates","who":"An Admin or Editor of the organization (roles that can manage stacks), using a Cloud Access Policy token","method":"self_serve","start_url":null,"steps":[{"do":"Send DELETE https://grafana.com/api/instances/<STACK_SLUG> to the Grafana Cloud API","expect":"the stack's status changes to deleted"},{"do":"If you get a 409 response, the stack has delete protection on: disable its deleteProtection flag, then delete again","expect":null}],"confirm_by":"The API response shows the stack's status as deleted","effective":"The stack is marked deleted","notice":null,"refund":null,"fees":null,"source_ids":["s5","s6","s7","s26","s23","s36"]},{"channel":"sales_contract","label":"Contracted plans","applies_to":"Contracted plans such as Enterprise (minimum commit of $25,000 a year)","who":"The customer, through its Grafana account team","method":"contact_sales","start_url":null,"steps":[{"do":"Send written notice that you won't renew (email is acceptable) to Grafana Labs, through your account team or Open a Support Ticket in the Cloud Portal, at least 60 days before the term ends","expect":null}],"confirm_by":null,"effective":"At the end of the current Subscription Term, if notice was given in time; otherwise it renews for another term of the same length","notice":"At least 60 days before the end of the current Subscription Term, in writing (email is acceptable), unless your Order Form says otherwise","refund":"All fees are non-cancelable and non-refundable","fees":"You pay for what you ordered for the entire Subscription Term, whether or not you use it; usage after a commit is fully used is invoiced monthly in arrears","source_ids":["s9","s10","s27","s28","s24","s29","s30"]},{"channel":"reseller_or_partner","label":"Billed through AWS Marketplace","applies_to":"Grafana Cloud subscribed through AWS Marketplace with pay-as-you-go pricing (Grafana says marketplace subscribers, including Azure and Google Cloud, use their cloud provider's portal for invoices)","who":"The AWS account that subscribed, in the AWS Marketplace console","method":"platform_settings","start_url":"https://console.aws.amazon.com/marketplace","steps":[{"do":"Open the AWS Marketplace console","expect":"Manage subscriptions"},{"do":"Open the Delivery method list and choose SaaS, then choose the Grafana Cloud subscription","expect":null},{"do":"Under Agreement, open Actions and choose Cancel subscription","expect":"Cancel subscription"},{"do":"Type confirm, then choose Yes, cancel subscription","expect":null}],"confirm_by":"The subscription no longer shows as active under Manage subscriptions","effective":"Cancelling stops future charges; pay-as-you-go subscriptions can be cancelled at any time","notice":null,"refund":"Not automatic: charges on invoices already issued aren't refunded unless you request it from AWS","fees":null,"source_ids":["s31","s32","s33","s34","s35"]}],"pay_less":[{"type":"free_plan","what":"The Free plan includes 10k active metrics series, 50 GB of logs and 50 GB of traces a month, 3 active users and 14 days of retention","evidence":"documented","source_ids":["s11","s12","s13","s14"]}],"export":[{"data":"Dashboards, with their layout, variables, styles, data sources and queries","how":"Click Dashboards in the main menu, open the dashboard, click the Export icon in the toolbar, select Export as code, then Download file","format":"JSON (YAML is also offered for the V2 Resource model)","limits":"One dashboard at a time","source_ids":["s15","s16","s17","s18"]}],"after_cancel":{"access_until":null,"data_kept":null,"you_lose":["Usage above the Free plan limits (10k active metrics series, 50 GB logs, 50 GB traces, 3 active users)","Longer retention: the Free plan keeps 14 days","Stacks you delete"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Grafana's docs don't describe a self-serve cancel or downgrade button; only an organization Admin can manage the subscription, and Pro accounts get email support during business hours through Open a Support Ticket","Usage is calculated per calendar month, so stop sending data and delete unused stacks to stop usage charges","A stack with delete protection returns 409 when you try to delete it: turn off deleteProtection first","On a trial there is nothing to cancel: trial usage is never billed and the account moves to the Free plan when the trial ends","The payment method is managed under Billing, My account, Payment info in the Cloud Portal","If you subscribed through AWS, Azure or Google Cloud, invoices are in that cloud provider's portal, not Grafana's"]},"sources":[{"id":"s1","url":"https://grafana.com/docs/grafana-cloud/platform/security-and-account-management/account-management/support/","title":"Grafana Cloud support options","publisher":"vendor","quote":"Click Open a Support Ticket from the Cloud Portal with questions you can't solve on your own.","supports":"contacting support from the Cloud Portal"},{"id":"s2","url":"https://grafana.com/docs/grafana-cloud/platform/security-and-account-management/account-management/support/","title":"Grafana Cloud support options","publisher":"vendor","quote":"email support is available during business hours","supports":"Pro support hours"},{"id":"s3","url":"https://grafana.com/pricing/","title":"Pricing","publisher":"vendor","quote":"Platform fee of $19 per month includes","supports":"the Pro platform fee"},{"id":"s4","url":"https://grafana.com/docs/grafana-cloud/platform/cost-management-and-billing/manage-invoices/understand-your-invoice/","title":"Understand your invoice","publisher":"vendor","quote":"Usage is calculated per calendar month.","supports":"how usage is billed"},{"id":"s5","url":"https://grafana.com/docs/grafana-cloud/developer-resources/api-reference/cloud-api/","title":"Grafana Cloud API","publisher":"vendor","quote":"DELETE https://grafana.com/api/instances/<STACK_SLUG>","supports":"deleting a stack"},{"id":"s6","url":"https://grafana.com/docs/grafana-cloud/developer-resources/api-reference/cloud-api/","title":"Grafana Cloud API","publisher":"vendor","quote":"If you receive a 409 response code, it means the stack has delete protection enabled.","supports":"delete protection"},{"id":"s7","url":"https://grafana.com/docs/grafana-cloud/developer-resources/api-reference/cloud-api/","title":"Grafana Cloud API","publisher":"vendor","quote":"You must first disable the deleteProtection flag for the stack before you can successfully delete it.","supports":"turning off delete protection"},{"id":"s8","url":"https://grafana.com/docs/grafana-cloud/platform/cost-management-and-billing/manage-invoices/understand-your-invoice/","title":"Understand your invoice","publisher":"vendor","quote":"Trial usage is never billed. When the trial completes, the account automatically moves to the Grafana Cloud Free plan.","supports":"trials move to Free"},{"id":"s9","url":"https://grafana.com/docs/grafana-cloud/platform/security-and-account-management/account-management/support/","title":"Grafana Cloud support options","publisher":"vendor","quote":"support, which is offered 24/7 to customers on a contracted plan, is provided both through the Open a Support Ticket button in the Cloud Portal or from your account team.","supports":"contracted plans work with an account team"},{"id":"s10","url":"https://grafana.com/pricing/","title":"Pricing","publisher":"vendor","quote":"Minimum commit of $25,000 per year","supports":"the Enterprise commitment"},{"id":"s11","url":"https://grafana.com/pricing/","title":"Pricing","publisher":"vendor","quote":"Limited to 10k active series per month","supports":"the Free metrics limit"},{"id":"s12","url":"https://grafana.com/pricing/","title":"Pricing","publisher":"vendor","quote":"Limited to 50 GB ingested per month","supports":"the Free logs and traces limit"},{"id":"s13","url":"https://grafana.com/pricing/","title":"Pricing","publisher":"vendor","quote":"Limited to 3 active users per month","supports":"the Free user limit"},{"id":"s14","url":"https://grafana.com/pricing/","title":"Pricing","publisher":"vendor","quote":"14 days retention","supports":"Free plan retention"},{"id":"s15","url":"https://grafana.com/docs/grafana/latest/dashboards/share-dashboards-panels/","title":"Share dashboards and panels","publisher":"vendor","quote":"Click Dashboards in the main menu.","supports":"where the export starts"},{"id":"s16","url":"https://grafana.com/docs/grafana/latest/dashboards/share-dashboards-panels/","title":"Share dashboards and panels","publisher":"vendor","quote":"In the toolbar, click the Export icon and select Export as code.","supports":"the export step"},{"id":"s17","url":"https://grafana.com/docs/grafana/latest/dashboards/share-dashboards-panels/","title":"Share dashboards and panels","publisher":"vendor","quote":"Click Download file or Copy to clipboard.","supports":"downloading the export"},{"id":"s18","url":"https://grafana.com/docs/grafana/latest/dashboards/share-dashboards-panels/","title":"Share dashboards and panels","publisher":"vendor","quote":"contains everything you need, including layout, variables, styles, data sources, queries, and so on, so that you can later import the dashboard","supports":"what the dashboard export contains"},{"id":"s19","url":"https://grafana.com/docs/grafana-cloud/account-management/cloud-portal/","title":"Use the Cloud Portal to manage your Grafana Cloud account","publisher":"vendor","quote":"The Payment info page is where you manage your payment method and your billing address.","supports":"managing the payment method"},{"id":"s20","url":"https://grafana.com/docs/grafana-cloud/account-management/cloud-portal/","title":"Use the Cloud Portal to manage your Grafana Cloud account","publisher":"vendor","quote":"On the left side menu, under Billing, click My account.","supports":"where Payment info is"},{"id":"s21","url":"https://grafana.com/docs/grafana-cloud/account-management/cloud-portal/","title":"Use the Cloud Portal to manage your Grafana Cloud account","publisher":"vendor","quote":"Billing: View invoices, manage credit cards, and manage your subscription.","supports":"the subscription is managed under Billing"},{"id":"s22","url":"https://grafana.com/docs/grafana-cloud/account-management/authentication-and-permissions/cloud-roles/","title":"Grafana Cloud user roles and permissions","publisher":"vendor","quote":"Manage Grafana Cloud subscription","supports":"only the Admin role can manage the subscription (permissions table)"},{"id":"s23","url":"https://grafana.com/docs/grafana-cloud/account-management/authentication-and-permissions/cloud-roles/","title":"Grafana Cloud user roles and permissions","publisher":"vendor","quote":"Open support tickets","supports":"Admins and Editors can open support tickets (permissions table)"},{"id":"s24","url":"https://grafana.com/legal/msa","title":"Master Services Agreement","publisher":"vendor","quote":"All Fees are non-cancelable and non-refundable.","supports":"no refunds"},{"id":"s25","url":"https://grafana.com/legal/msa","title":"Master Services Agreement","publisher":"vendor","quote":"UNLESS CUSTOMER HAS ANOTHER VALID AGREEMENT FOR THE PURCHASE AND USE OF GRAFANA PRODUCT(S) AND PROFESSIONAL SERVICES, THIS MASTER SERVICES AGREEMENT GOVERNS","supports":"the MSA governs unless the customer has another agreement"},{"id":"s26","url":"https://grafana.com/docs/grafana-cloud/account-management/authentication-and-permissions/cloud-roles/","title":"Grafana Cloud user roles and permissions","publisher":"vendor","quote":"Manage stacks","supports":"Admins and Editors can manage stacks (permissions table)"},{"id":"s27","url":"https://grafana.com/legal/msa","title":"Master Services Agreement","publisher":"vendor","quote":"Each Subscription Term will automatically renew for additional Subscription Terms of the same length as the previous Subscription Term","supports":"automatic renewal"},{"id":"s28","url":"https://grafana.com/legal/msa","title":"Master Services Agreement","publisher":"vendor","quote":"notice via email is acceptable) at least sixty (60) days prior to the end of the then-current Subscription Term","supports":"60-day written notice of non-renewal, email accepted"},{"id":"s29","url":"https://grafana.com/legal/msa","title":"Master Services Agreement","publisher":"vendor","quote":"Customer is responsible for paying for the Grafana Product(s) and Professional Services that Customer orders for the entire Subscription Term whether or not actually used.","supports":"fees for the whole term"},{"id":"s30","url":"https://grafana.com/legal/msa","title":"Master Services Agreement","publisher":"vendor","quote":"Customer will be invoiced monthly in arrears for such continued usage after full consumption.","supports":"usage after the commit is billed in arrears"},{"id":"s31","url":"https://grafana.com/docs/grafana-cloud/platform/cost-management-and-billing/manage-invoices/understand-your-invoice/","title":"Understand your invoice","publisher":"vendor","quote":"If you subscribe to Grafana Cloud through a marketplace provider such as AWS, Azure, or Google Cloud, refer to your cloud service provider account portal for invoice details.","supports":"marketplace billing exists"},{"id":"s32","url":"https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html","title":"Cancel a product subscription (AWS Marketplace Buyer Guide)","publisher":"platform","quote":"Open the Delivery method list and choose SaaS.","supports":"AWS cancel steps"},{"id":"s33","url":"https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html","title":"Cancel a product subscription (AWS Marketplace Buyer Guide)","publisher":"platform","quote":"In the Cancel subscription dialog box, enter confirm, then choose Yes, cancel subscription.","supports":"AWS confirm step"},{"id":"s34","url":"https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html","title":"Cancel a product subscription (AWS Marketplace Buyer Guide)","publisher":"platform","quote":"you can cancel directly from the AWS Marketplace console at any time","supports":"pay-as-you-go subscriptions cancel any time"},{"id":"s35","url":"https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html","title":"Cancel a product subscription (AWS Marketplace Buyer Guide)","publisher":"platform","quote":"It doesn't automatically refund charges on invoices that have already been issued, and refunds aren't automatic","supports":"AWS refunds"},{"id":"s36","url":"https://grafana.com/docs/grafana-cloud/developer-resources/api-reference/cloud-api/","title":"Grafana Cloud API","publisher":"vendor","quote":"\"status\": \"deleted\"","supports":"the delete response shows the stack as deleted"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Grafana's public docs don't describe the cancel or downgrade control on the Billing page, or when access changes after a Pro subscription ends","How the last month's usage and platform fee are invoiced after cancelling Pro isn't stated in Grafana's docs","Whether the Master Services Agreement's 60-day non-renewal notice applies to monthly Pro subscriptions isn't stated; Grafana doesn't publish Pro's subscription term","Steps for cancelling Grafana Cloud bought through the Azure or Google Cloud marketplaces aren't covered here, and AWS contract-priced (upfront) subscriptions follow AWS's separate rules","How long Grafana keeps data after a stack is deleted or a subscription ends isn't stated in its docs or Master Services Agreement","Which access policy scope is needed to delete a stack isn't stated on the Cloud API page"],"review":{"by":"stackcut-review","on":"2026-10-06","result":"fixed","notes":["Re-checked the support, invoice, Cloud API, pricing and export pages: the support-ticket path, usage billing, stack deletion, Free plan limits and export steps are confirmed","Who: only an organization Admin can manage the subscription (Admins and Editors can open tickets and manage stacks), per Grafana's roles page; the Pro route now starts at Billing, where Grafana says the subscription is managed","Contracted plans: added the Master Services Agreement terms: automatic renewal, 60 days' written notice (email accepted), non-refundable fees owed for the whole term","Added a route for AWS Marketplace billing, which Grafana documents, with AWS's own cancel steps","Level stays partial: the Pro cancel control and data retention aren't documented publicly"]}},"delete_account":{"url":"https://community.grafana.com/t/how-to-delete-account/18415","difficulty":"hard","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/grafana_cloud","json":"https://stackcut.io/exits/grafana_cloud.json","evidence":{"packet_revision":"67f438d946edc06e326ccd856497a4daa0a4193f8f644b347c92788caa0966d6","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"grafana-cloud--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"grafana-cloud--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"grafana-cloud--sales-contract--r3","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"grafana-cloud--reseller-or-partner--r4","channel":"reseller_or_partner","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"grammarly","name":"Grammarly","category":"productivity","website":"https://www.grammarly.com","domains":["grammarly.com"],"summary":"Cancel at account.grammarly.com: Your account, Subscription, Cancel Subscription, Continue, pick a reason, Cancel Subscription. Paid features last to the period's end, but a free trial ends at once. Refunds only where law requires. App Store purchases cancel with Apple. Cancelling also ends linked Superhuman suite apps.","routes":[{"channel":"direct_web","applies_to":"Grammarly Pro, Plus and Business plans (and Superhuman plans) billed by Grammarly","who":"The account holder; on team plans, an admin","method":"self_serve","start_url":"https://account.grammarly.com/subscription","steps":[{"do":"Sign in and open the Account tab in the left sidebar, then Your account, then Subscription","expect":"Cancel Subscription"},{"do":"Click Cancel Subscription at the bottom of the page","expect":"a window with Continue"},{"do":"Click Continue","expect":"a list of reasons"},{"do":"Choose a reason and click Cancel Subscription","expect":null},{"do":"Admins of a team plan: instead go to the Subscription page at account.grammarly.com/admin/subscription, scroll to the bottom and click Cancel Subscription, click Yes, continue, then choose a reason and click Cancel Subscription","expect":null}],"confirm_by":null,"effective":"Automatic renewal stops; all paid features stay available until the end of the current subscription period. A free trial ends immediately and the account converts to the free version","notice":"Cancel before the end of the current billing cycle to stop the renewal","refund":"Refunds are issued only if required by law; payments made in error can be reviewed through a support request","fees":null,"source_ids":["r15","r1","r2","r3","r4","r10","r13","r8","r16","r12","s18","s19"]},{"channel":"apple_app_store","applies_to":"Grammarly subscriptions bought through the App Store (billed by Apple)","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then Grammarly","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription","expect":null}],"confirm_by":"Grammarly shows an expiration message and no Cancel button in Subscriptions","effective":null,"notice":"Apple asks you to cancel a trial at least 24 hours before it ends","refund":"Contact Apple to request a refund","fees":null,"source_ids":["r6","r9","a1","a2","a3"]}],"pay_less":[{"type":"free_plan","what":"Use Grammarly's free version (a cancelled free trial converts to it without charges)","evidence":"documented","source_ids":["r12"]},{"type":"seat_reduction","what":"On a team subscription, remove seats instead of cancelling (Add or remove seats)","evidence":"documented","source_ids":["r11"]}],"export":[],"after_cancel":{"access_until":"The end of the current subscription period (a free trial ends immediately)","data_kept":null,"you_lose":["Paid features once the subscription period ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The flow shows a window with Continue, then asks for a cancellation reason before the final Cancel Subscription","tips":["If there is no cancellation button, you are probably signed in to the wrong account","On a phone, use account.grammarly.com in the browser to cancel a Grammarly-billed plan","For Superhuman users, cancelling through the Grammarly account cancels across the whole Superhuman suite","Promo prices last one subscription period; renewals are at the standard rate"]},"sources":[{"id":"r1","url":"https://support.grammarly.com/hc/en-us/articles/115000090172-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Sign in to your account and click on the Account tab in the left sidebar. Click on Your account → Subscription in the menu that appears next.","supports":"where the web flow starts"},{"id":"r2","url":"https://support.grammarly.com/hc/en-us/articles/115000090172-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Click Cancel Subscription at the bottom of the page. In the window that appears next, click Continue.","supports":"the cancel steps"},{"id":"r3","url":"https://support.grammarly.com/hc/en-us/articles/115000090172-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Choose a reason for cancellation and click Cancel Subscription.","supports":"the final step"},{"id":"r4","url":"https://support.grammarly.com/hc/en-us/articles/115000090172-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Canceling a subscription stops its automatic renewal, but you will still have access to all paid features for the duration of your current subscription period.","supports":"when access ends"},{"id":"r5","url":"https://support.grammarly.com/hc/en-us/articles/115000090172-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"If you're a Superhuman user, canceling your subscription through your associated Grammarly account will apply across all other applications in the Superhuman suite.","supports":"the Superhuman tip"},{"id":"r6","url":"https://support.grammarly.com/hc/en-us/articles/115000090172-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"If you purchased a subscription from the App Store, please visit this page: Cancel a subscription from Apple","supports":"the Apple route"},{"id":"r7","url":"https://support.grammarly.com/hc/en-us/articles/115000090172-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"If you're using a mobile device, you can cancel your subscription at account.grammarly.com.","supports":"the mobile browser tip"},{"id":"r8","url":"https://support.grammarly.com/hc/en-us/articles/360049189071-Can-I-get-a-refund","title":"Can I get a refund?","publisher":"vendor","quote":"However, as outlined in our Terms of Service, refunds are issued only if required by law.","supports":"the refund policy"},{"id":"r9","url":"https://support.grammarly.com/hc/en-us/articles/360049189071-Can-I-get-a-refund","title":"Can I get a refund?","publisher":"vendor","quote":"Note: If you purchased your subscription from the App Store, contact Apple to request a refund.","supports":"Apple handles App Store refunds"},{"id":"r10","url":"https://support.grammarly.com/hc/en-us/articles/115000930251-Cancel-automatic-renewal-of-my-subscription","title":"Cancel automatic renewal of my subscription","publisher":"vendor","quote":"Included in: Superhuman Pro, Superhuman Business, Grammarly Pro, Grammarly Plus, and Grammarly Business plans Managed by: Admins","supports":"which plans, and that admins manage team plans"},{"id":"r11","url":"https://support.grammarly.com/hc/en-us/articles/115000930251-Cancel-automatic-renewal-of-my-subscription","title":"Cancel automatic renewal of my subscription","publisher":"vendor","quote":"If you'd like to change the number of seats in your team subscription, follow the steps in this article: Add or remove seats","supports":"removing seats"},{"id":"r12","url":"https://support.grammarly.com/hc/en-us/articles/31475970390285-How-do-I-cancel-my-free-trial","title":"How do I cancel my free trial?","publisher":"vendor","quote":"After canceling, your free trial will end immediately, and your account will be converted to the free version without any charges.","supports":"the free version, and trials end at once"},{"id":"r13","url":"https://support.grammarly.com/hc/en-us/articles/115000090112","title":"How am I charged for my subscription?","publisher":"vendor","quote":"Your subscription will automatically renew unless you cancel it before the end of the current billing cycle.","supports":"the notice"},{"id":"r14","url":"https://support.grammarly.com/hc/en-us/articles/115000090172-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"If you don't see the cancellation button, please make sure you're logged in to the correct account.","supports":"the wrong-account tip"},{"id":"r15","url":"https://support.grammarly.com/hc/en-us/articles/115000090012-Manage-your-subscription","title":"Manage your subscription","publisher":"vendor","quote":"On a mobile device, you can access your subscription settings at account.grammarly.com/subscription.","supports":"the start URL"},{"id":"r16","url":"https://support.grammarly.com/hc/en-us/articles/115000090132","title":"Subscriptions Billing Policy","publisher":"vendor","quote":"If you have been charged by mistake or there has been an error in billing, please submit a support request detailing the issue.","supports":"payments made in error"},{"id":"r17","url":"https://support.grammarly.com/hc/en-us/articles/115000090132","title":"Subscriptions Billing Policy","publisher":"vendor","quote":"If you upgrade at a promotional rate, your subscription will be set to renew at a standard rate.","supports":"the promo-price tip"},{"id":"a1","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"a2","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"a3","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.","supports":"trial notice on Apple"},{"id":"s18","url":"https://support.grammarly.com/hc/en-us/articles/115000930251-Cancel-automatic-renewal-of-my-subscription","title":"Cancel automatic renewal of my subscription","publisher":"vendor","quote":"Go to the Subscription page. Scroll down to the bottom of the page","supports":"where admins start (account.grammarly.com/admin/subscription)"},{"id":"s19","url":"https://support.grammarly.com/hc/en-us/articles/115000930251-Cancel-automatic-renewal-of-my-subscription","title":"Cancel automatic renewal of my subscription","publisher":"vendor","quote":"Click Yes, continue. Choose a reason for cancellation and click Cancel Subscription.","supports":"the admin confirmation and final steps"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["How to confirm a web cancellation (email or status) is not described","What happens to documents after a paid plan ends is stated only for cancelled free trials (documents kept)","A Google Play route is not documented by Grammarly","Any discount offered in the cancel flow is not documented"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Summary, effective and access_until: a free trial ends as soon as you cancel","Web route: added the admin flow for team plans (account.grammarly.com/admin/subscription, Cancel Subscription, Yes, continue, reason)"]}},"delete_account":{"url":"https://app.grammarly.com/profile/account","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"grammarly","name":"Grammarly","recipes":[{"id":"replace-grammarly","title":"Writing assistant","best_year_one_net":130}]},"page":"https://stackcut.io/cancel/grammarly","json":"https://stackcut.io/exits/grammarly.json","evidence":{"packet_revision":"92fd2c7960527d0cb4a7f76c175d71aeaa173b7295ee8006ca8b6b890e192c68","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"grammarly--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"grammarly--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"granola","name":"Granola","category":"communication","website":"https://www.granola.ai","domains":["granola.ai","granola.so"],"summary":"Whoever manages billing (usually a workspace admin) opens Settings, Billing, Manage subscription, then Cancel subscription in Stripe's portal. The plan runs to the cycle's end, then drops to Basic (free), showing only the last 30 days of notes. Enterprise: give written notice 30 days before the term ends.","routes":[{"channel":"direct_web","applies_to":"Business plans billed through Granola's Stripe billing portal","who":"Whoever manages billing; in team workspaces usually a workspace admin (other members see the billing contact's email instead of a Manage button)","method":"self_serve","start_url":null,"steps":[{"do":"In the Granola app, go to Settings, then Billing (if you don't have the app, log in on the web to reach Billing)","expect":"Manage subscription"},{"do":"Click Manage subscription to open Stripe's billing portal","expect":"Cancel subscription"},{"do":"Select Cancel subscription (or change plan) and confirm in the portal","expect":null}],"confirm_by":null,"effective":"The subscription continues to the end of the current billing cycle (the end of the month from your last payment date); then the workspace moves to the Basic (free) plan","notice":null,"refund":null,"fees":null,"source_ids":["gr1","gr2","gr3","gr4","gr5","gr6","gr7","gr28"]},{"channel":"sales_contract","applies_to":"Enterprise contracts (the only plans with annual billing)","who":"The customer's admin, with Granola sales","method":"contact_sales","start_url":null,"steps":[{"do":"Check your Order Form for the term end date and any different renewal terms","expect":null},{"do":"At least 30 days before the term ends, tell Granola in writing that you won't renew (email is acceptable), for example via sales@granola.so, the contact Granola gives for annual contracts","expect":null}],"confirm_by":null,"effective":"At the end of the current Subscription Period","notice":"Unless your Order Form says otherwise, the subscription renews automatically for one-year terms; written notice (email is acceptable) at least 30 days before the current Subscription Period ends stops the renewal","refund":null,"fees":null,"source_ids":["gr8","gr9","gr25","gr26"]}],"pay_less":[{"type":"free_plan","what":"Basic (free) keeps your account and notes, but the app shows only the last 30 days of note history, Slack is the only integration and Chat model choice is Auto only","evidence":"documented","source_ids":["gr10","gr11","gr12","gr7"]},{"type":"seat_reduction","what":"You pay per active seat (pending invitations don't count); removing members adjusts the seat count with proration","evidence":"documented","source_ids":["gr13","gr14"]},{"type":"discount_program","what":"Accepted startups and students get 12 months of Granola Business free","evidence":"documented","source_ids":["gr15"]}],"export":[{"data":"Your notes: title, summary, transcript and other basic details for each note, including notes older than 30 days hidden on Basic","how":"Open Settings, click Profile in the sidebar (under Preferences), then Generate CSV; a download link arrives by email","format":"CSV","limits":"Only notes with a summary (deleted notes excluded); the email link lasts 24 hours; one export per 24 hours per account; each person exports only their own notes, and admins can't export members' notes; on Enterprise plans export is off by default until a workspace admin turns on Allow exporting data in workspace settings","source_ids":["gr16","gr17","gr18","gr19","gr20","gr21","gr22","gr23","gr27"]}],"after_cancel":{"access_until":"The end of the current billing cycle (the end of the month from your last payment date)","data_kept":"The workspace moves to Basic (free): notes older than 30 days are hidden in the app but still included in the CSV export. Deleting the account permanently removes it and all associated data","you_lose":["Note history older than 30 days in the app","Integrations other than Slack","Manual Chat model selection (Basic is Auto only)"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["If Billing shows the billing contact's email instead of a Manage button, ask that workspace admin to cancel","A free trial that ends without subscribing moves to Basic on its own: nothing to cancel","Each person must export their own notes (admins can't export members' notes); the CSV includes full history even on Basic","Deleting the account is permanent and can't be undone: export first"]},"sources":[{"id":"gr1","url":"https://docs.granola.ai/help-center/understanding-granolas-subscription-cancellation-terms","title":"Understanding Granola's subscription cancellation terms","publisher":"vendor","quote":"Go to Settings > Billing","supports":"where the flow starts"},{"id":"gr2","url":"https://docs.granola.ai/help-center/understanding-granolas-subscription-cancellation-terms","title":"Understanding Granola's subscription cancellation terms","publisher":"vendor","quote":"Click Manage subscription to open Stripe's billing portal","supports":"opening the billing portal"},{"id":"gr3","url":"https://docs.granola.ai/help-center/managing-your-account/subscriptions-and-billing","title":"Subscriptions and billing","publisher":"vendor","quote":"In Stripe's portal, select Cancel subscription or change plan.","supports":"the cancel step"},{"id":"gr4","url":"https://docs.granola.ai/help-center/managing-your-account/subscriptions-and-billing","title":"Subscriptions and billing","publisher":"vendor","quote":"billing is usually managed by a workspace admin, so you'll see their email listed as the billing contact instead of a Manage button.","supports":"who can cancel in a team workspace"},{"id":"gr5","url":"https://docs.granola.ai/help-center/understanding-granolas-subscription-cancellation-terms","title":"Understanding Granola's subscription cancellation terms","publisher":"vendor","quote":"Once you cancel, your subscription will continue until the end of the current billing cycle, which is the end of the month from your last payment date.","supports":"when cancelling takes effect"},{"id":"gr6","url":"https://docs.granola.ai/help-center/managing-your-account/subscriptions-and-billing","title":"Subscriptions and billing","publisher":"vendor","quote":"Your subscription runs until the end of the current billing period; after that you're on Basic (free).","supports":"the plan after cancelling"},{"id":"gr7","url":"https://docs.granola.ai/help-center/understanding-granolas-subscription-cancellation-terms","title":"Understanding Granola's subscription cancellation terms","publisher":"vendor","quote":"After your subscription ends — or when a free trial expires without subscribing — your workspace is automatically moved to the Basic (free) plan.","supports":"the workspace moves to Basic; trials need no cancel"},{"id":"gr8","url":"https://docs.granola.ai/help-center/managing-your-account/subscriptions-and-billing","title":"Subscriptions and billing","publisher":"vendor","quote":"Annual billing is available on Enterprise contracts only.","supports":"Enterprise contracts are annual"},{"id":"gr9","url":"https://docs.granola.ai/help-center/managing-your-account/subscriptions-and-billing","title":"Subscriptions and billing","publisher":"vendor","quote":"If you'd rather walk through seat count, an annual contract, or custom security requirements before you upgrade, contact sales@granola.so","supports":"the sales contact for annual contracts"},{"id":"gr10","url":"https://docs.granola.ai/help-center/managing-your-account/subscriptions-and-billing","title":"Subscriptions and billing","publisher":"vendor","quote":"Last 30 days only in the app","supports":"Basic's note history limit"},{"id":"gr11","url":"https://docs.granola.ai/help-center/managing-your-account/subscriptions-and-billing","title":"Subscriptions and billing","publisher":"vendor","quote":"Slack only","supports":"Basic's integrations"},{"id":"gr12","url":"https://docs.granola.ai/help-center/managing-your-account/subscriptions-and-billing","title":"Subscriptions and billing","publisher":"vendor","quote":"Auto only","supports":"Basic's Chat model selection"},{"id":"gr13","url":"https://docs.granola.ai/help-center/managing-your-account/subscriptions-and-billing","title":"Subscriptions and billing","publisher":"vendor","quote":"You're billed per active seat. Pending invitations don't count.","supports":"how seats are billed"},{"id":"gr14","url":"https://docs.granola.ai/help-center/managing-your-account/subscriptions-and-billing","title":"Subscriptions and billing","publisher":"vendor","quote":"Adding or removing members automatically adjusts your seat count with proration","supports":"removing seats lowers the bill"},{"id":"gr15","url":"https://docs.granola.ai/help-center/managing-your-account/subscriptions-and-billing","title":"Subscriptions and billing","publisher":"vendor","quote":"12 months free of Granola Business for accepted startups and students.","supports":"the startup and student program"},{"id":"gr16","url":"https://docs.granola.ai/help-center/sharing/exporting-notes","title":"Exporting notes","publisher":"vendor","quote":"The CSV includes the title, note summary, transcript, and other basic details for each note.","supports":"what the export contains"},{"id":"gr17","url":"https://docs.granola.ai/help-center/sharing/exporting-notes","title":"Exporting notes","publisher":"vendor","quote":"clicking Profile in the sidebar (under Preferences)","supports":"where the export is made"},{"id":"gr18","url":"https://docs.granola.ai/help-center/sharing/exporting-notes","title":"Exporting notes","publisher":"vendor","quote":"clicking Generate CSV","supports":"the export button"},{"id":"gr19","url":"https://docs.granola.ai/help-center/sharing/exporting-notes","title":"Exporting notes","publisher":"vendor","quote":"It includes your full note history, including notes older than 30 days that aren't visible in the app on the Basic (free) plan.","supports":"the export covers full history"},{"id":"gr20","url":"https://docs.granola.ai/help-center/sharing/exporting-notes","title":"Exporting notes","publisher":"vendor","quote":"The export only includes notes that have a summary. Deleted notes and notes without a summary are not included.","supports":"what the export leaves out"},{"id":"gr21","url":"https://docs.granola.ai/help-center/sharing/exporting-notes","title":"Exporting notes","publisher":"vendor","quote":"The link in the email is valid for 24 hours.","supports":"the export link limit"},{"id":"gr22","url":"https://docs.granola.ai/help-center/sharing/exporting-notes","title":"Exporting notes","publisher":"vendor","quote":"You can only create one export every 24 hours (per account).","supports":"the export frequency limit"},{"id":"gr23","url":"https://docs.granola.ai/help-center/sharing/exporting-notes","title":"Exporting notes","publisher":"vendor","quote":"Each person's export only includes their own notes — workspace admins cannot export other members' notes.","supports":"exports are per person"},{"id":"gr24","url":"https://docs.granola.ai/help-center/deleting-your-account","title":"Deleting your account","publisher":"vendor","quote":"Deleting your account will permanently remove your account and all associated data. This action cannot be undone.","supports":"account deletion is permanent"},{"id":"gr25","url":"https://www.granola.ai/static/Granola-Platform-Terms-2025-12-19.pdf","title":"Granola Platform Terms (PDF, 2025-12-19)","publisher":"vendor","quote":"Either Party may elect not to renew a subscription by giving the other written notice (email acceptable) at least thirty (30) days before the end of the then-current Subscription Period.","supports":"the Enterprise non-renewal notice and how it may be sent"},{"id":"gr26","url":"https://www.granola.ai/static/Granola-Platform-Terms-2025-12-19.pdf","title":"Granola Platform Terms (PDF, 2025-12-19)","publisher":"vendor","quote":"each subscription continues for the Subscription Period and will automatically renew for successive one-year terms","supports":"contract subscriptions renew for one-year terms"},{"id":"gr27","url":"https://docs.granola.ai/help-center/sharing/exporting-notes","title":"Exporting notes","publisher":"vendor","quote":"On Enterprise plans, data export is disabled by default, and only Enterprise workspace admins have access to the Allow exporting data toggle in workspace settings","supports":"Enterprise exports are off until an admin turns them on"},{"id":"gr28","url":"https://docs.granola.ai/help-center/understanding-granolas-subscription-cancellation-terms","title":"Understanding Granola's subscription cancellation terms","publisher":"vendor","quote":"Or, if you don't have access to the Granola app, you can log in on the web to access Billing directly.","supports":"Billing can also be reached on the web"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Enterprise cancellation steps aren't in the help center; the route uses the sales contact the docs give for annual contracts","Refunds for self-serve plans aren't covered in the help center","Granola's iOS help doesn't mention in-app purchases, so there is no App Store route","No confirmation email or on-screen status after cancelling is documented"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Enterprise route: added the Platform Terms' auto-renewal (one-year terms) and 30-day written non-renewal notice, email acceptable (gr25, gr26), effective at the end of the Subscription Period, and rewrote the steps around it","Export: added that Enterprise exports are off until a workspace admin enables Allow exporting data (gr27)","Direct route: Billing can also be reached by logging in on the web (gr28)","Summary now names the Enterprise 30-day notice"]}},"stackcut":{"vendor_id":"granola","name":"Granola","recipes":[{"id":"replace-granola","title":"AI meeting notes","best_year_one_net":118}]},"page":"https://stackcut.io/cancel/granola","json":"https://stackcut.io/exits/granola.json","evidence":{"packet_revision":"634ac3002a40338edcbfae350207b22da8e929a1f2286116d5bd468f74c60a5b","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"granola--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"granola--sales-contract--r2","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"groq","name":"Groq","category":"developer_tools","website":"https://groq.com","domains":["groq.com","console.groq.com"],"summary":"A usage-billed API. On the Developer tier, downgrade to the Free tier in Console Settings, then Billing; usage charges stop at once, but the final invoice for unbilled usage must be paid first. Prepaid Service Credits aren't refundable and expire if you close the account.","routes":[{"channel":"direct_web","label":"Developer tier (pay as you go)","applies_to":"Developer tier accounts, billed monthly in arrears for usage","who":"The account owner who can open Settings and Billing in the Console (the docs don't name a role)","method":"self_serve","start_url":"https://console.groq.com/home","steps":[{"do":"Sign in to the Groq Console and open Settings, then Billing","expect":null},{"do":"Choose to downgrade to the Free tier","expect":null},{"do":"Pay the final invoice for any usage not yet billed; the downgrade completes only after it is paid","expect":null}],"confirm_by":"The account returns to Free tier rate limits and restrictions once the downgrade completes; check the Billing settings","effective":"Usage-based charges stop immediately; the downgrade completes once the final invoice is paid","notice":null,"refund":"Refunds are handled case by case through Groq customer support. The Services Agreement says the obligation to pay Fees is non-cancellable unless the law requires otherwise","fees":"A final invoice covers any outstanding usage that hasn't been billed yet, and it must be paid before the downgrade is complete","source_ids":["s1","s2","s4","s5","s6","s7","s8","s11","s21"]},{"channel":"sales_contract","label":"Order Form or prepaid Service Credits","applies_to":"Accounts under an Order Form (which includes orders placed on a Groq website), or that prepaid Service Credits","who":"The customer party to the Order Form (the agreement doesn't name a role)","method":"email","start_url":null,"steps":[{"do":"Check the Order Form for its Order Term and any financial commitment","expect":null},{"do":"Give prior written notice by email to the Groq address listed in the notices section of the Services Agreement; notice counts as received when the email is sent","expect":null}],"confirm_by":"Not described in the agreement; keep a copy of the notice you send","effective":"The agreement doesn't set an effective date. Access to the Cloud Services under the Order Form ends when it terminates","notice":"Prior written notice; the agreement doesn't set a number of days, and termination is subject to any financial commitments in an Order Form","refund":"Prepaid Service Credits aren't refundable, expire 1 year after purchase if unused, and expire if you close the account. Groq refunds prepaid unused fees only when it terminates for its own convenience","fees":"Fees are non-cancellable unless the law requires otherwise, and all outstanding fees are due when the final invoice arrives","source_ids":["s11","s12","s13","s14","s15","s18","s19","s20","s22","s23","s24","s25","s26"]}],"pay_less":[{"type":"free_plan","what":"Downgrade to the Free tier at any time from Settings, then Billing. Usage charges stop, and the account returns to Free tier rate limits and restrictions","evidence":"documented","source_ids":["s1","s2","s4"]}],"export":[{"data":"Invoices and receipts","how":"In the Groq Console, open Settings, then Billing, then Manage Billing, and download the invoices and receipts","format":null,"limits":null,"source_ids":["s9"]}],"after_cancel":{"access_until":"Usage charges stop immediately on a downgrade, which completes once the final invoice is paid. Under an Order Form, access ends when it terminates","data_kept":"Groq deletes Customer Data in its systems within 30 days after termination, unless the agreement says otherwise or law requires retention. Troubleshooting logs of inputs and outputs are kept up to 30 days, batch files 30 days unless you delete them sooner, and fine-tuning datasets and model weights until you delete them","you_lose":["Developer tier benefits, such as priority support and unlimited requests","Developer tier rate limits, which return to the Free tier limits","Unused prepaid Service Credits, which expire if you close the account and can't be recovered"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":null,"retention_step":null,"tips":["Usage is billed monthly in arrears, so usage before a downgrade still arrives on a final invoice that must be paid","Billing details and invoices are under Settings, then Billing, then Manage Billing in the Console","A spend limit under Settings, then Billing, then Limits blocks API access at the monthly cap; it needs organization owner permissions on a paid tier","Fine-tuning datasets and model weights stay until you delete them; delete them yourself if you're leaving","Failed payments may result in service suspension"]},"sources":[{"id":"s1","url":"https://console.groq.com/docs/billing-faqs","title":"Billing FAQs","publisher":"vendor","quote":"Yes, you can downgrade to the Free tier at any time from your account Settings under Billing.","supports":"downgrading from Developer tier in Settings, then Billing"},{"id":"s2","url":"https://console.groq.com/docs/billing-faqs","title":"Billing FAQs","publisher":"vendor","quote":"Your account returns to Free tier rate limits and restrictions","supports":"what the Free tier means after a downgrade"},{"id":"s3","url":"https://console.groq.com/docs/billing-faqs","title":"Billing FAQs","publisher":"vendor","quote":"You'll lose access to Developer tier benefits (priority support, unlimited requests, etc.)","supports":"benefits lost on downgrade"},{"id":"s4","url":"https://console.groq.com/docs/billing-faqs","title":"Billing FAQs","publisher":"vendor","quote":"Any usage-based charges stop immediately","supports":"usage charges stop on downgrade"},{"id":"s5","url":"https://console.groq.com/docs/billing-faqs","title":"Billing FAQs","publisher":"vendor","quote":"When you downgrade, we will issue a final invoice for any outstanding usage that has not yet been billed.","supports":"the final invoice on downgrade"},{"id":"s6","url":"https://console.groq.com/docs/billing-faqs","title":"Billing FAQs","publisher":"vendor","quote":"You'll need to pay this final invoice before the downgrade is complete.","supports":"the final invoice must be paid first"},{"id":"s7","url":"https://console.groq.com/docs/billing-faqs","title":"Billing FAQs","publisher":"vendor","quote":"Groq uses a monthly billing cycle, where you receive an invoice in arrears for usage.","supports":"monthly billing in arrears"},{"id":"s8","url":"https://console.groq.com/docs/billing-faqs","title":"Billing FAQs","publisher":"vendor","quote":"You can update your billing details anytime from the Groq Console: Settings → Billing → Manage Billing.","supports":"where billing settings are"},{"id":"s9","url":"https://console.groq.com/docs/billing-faqs","title":"Billing FAQs","publisher":"vendor","quote":"You can view and download all your invoices and receipts in the Groq Console: Settings → Billing → Manage Billing.","supports":"where invoices and receipts are downloaded"},{"id":"s10","url":"https://console.groq.com/docs/billing-faqs","title":"Billing FAQs","publisher":"vendor","quote":"Groq provides Spend Limits to help you control your API costs.","supports":"spend limits"},{"id":"s11","url":"https://console.groq.com/docs/legal/services-agreement","title":"Groq Services Agreement","publisher":"vendor","quote":"Unless required by law, Customer's obligation to pay all Fees is non-cancellable.","supports":"fees are non-cancellable"},{"id":"s12","url":"https://console.groq.com/docs/legal/services-agreement","title":"Groq Services Agreement","publisher":"vendor","quote":"Customer may stop using the Cloud Services at any time.","supports":"the customer may stop using the cloud services"},{"id":"s13","url":"https://console.groq.com/docs/legal/services-agreement","title":"Groq Services Agreement","publisher":"vendor","quote":"Customer may terminate this Agreement for its convenience at any time on prior written notice","supports":"customer termination for convenience on prior written notice"},{"id":"s14","url":"https://console.groq.com/docs/legal/services-agreement","title":"Groq Services Agreement","publisher":"vendor","quote":"Notice will be treated as received when the email is sent.","supports":"notices go by email"},{"id":"s15","url":"https://console.groq.com/docs/legal/services-agreement","title":"Groq Services Agreement","publisher":"vendor","quote":"it will refund Customer any prepaid unused Fees.","supports":"refund when Groq terminates for convenience"},{"id":"s16","url":"https://console.groq.com/docs/legal/services-agreement","title":"Groq Services Agreement","publisher":"vendor","quote":"Groq will delete any Customer Data, Customer Training Data, and Customer supplied AI Model Service","supports":"customer data is deleted on termination"},{"id":"s17","url":"https://console.groq.com/docs/legal/services-agreement","title":"Groq Services Agreement","publisher":"vendor","quote":"in its systems within 30 days","supports":"the 30-day deletion window"},{"id":"s18","url":"https://console.groq.com/docs/legal/services-agreement","title":"Groq Services Agreement","publisher":"vendor","quote":"are immediately due upon Customer's receipt of the final invoice","supports":"outstanding fees are due on the final invoice"},{"id":"s19","url":"https://console.groq.com/docs/legal/services-agreement","title":"Groq Services Agreement","publisher":"vendor","quote":"all rights and access to the Cloud Services and AI Model Services","supports":"access ends when the Order Form terminates"},{"id":"s20","url":"https://console.groq.com/docs/legal/services-agreement","title":"Groq Services Agreement","publisher":"vendor","quote":"Customer may prepay for Cloud Services by purchasing Service Credits.","supports":"prepaid Service Credits"},{"id":"s21","url":"https://console.groq.com/docs/billing-faqs","title":"Billing FAQs","publisher":"vendor","quote":"Refunds are handled on a case-by-case basis.","supports":"refunds are case by case"},{"id":"s22","url":"https://console.groq.com/docs/legal/services-agreement","title":"Groq Services Agreement","publisher":"vendor","quote":"an order placed by Customer via a Groq website","supports":"website orders count as Order Forms"},{"id":"s23","url":"https://console.groq.com/docs/legal/services-agreement","title":"Groq Services Agreement","publisher":"vendor","quote":"any financial commitments in an Order Form","supports":"termination is subject to Order Form commitments"},{"id":"s24","url":"https://console.groq.com/docs/legal/service-credit-terms","title":"Groq Service Credit Terms","publisher":"vendor","quote":"Service Credits will also automatically expire if the Customer closes its Account and cannot be recovered.","supports":"credits expire when the account closes"},{"id":"s25","url":"https://console.groq.com/docs/legal/service-credit-terms","title":"Groq Service Credit Terms","publisher":"vendor","quote":"Service Credits will expire 1 year after the date of purchase or issuance if not used.","supports":"credits expire after a year"},{"id":"s26","url":"https://console.groq.com/docs/legal/service-credit-terms","title":"Groq Service Credit Terms","publisher":"vendor","quote":"are not redeemable, refundable, or exchangeable for any sum of money or monetary value","supports":"credits aren't refundable"},{"id":"s27","url":"https://console.groq.com/docs/your-data","title":"Your Data","publisher":"vendor","quote":"These logs are retained for up to 30 days, unless legally required to retain longer.","supports":"troubleshooting log retention"},{"id":"s28","url":"https://console.groq.com/docs/your-data","title":"Your Data","publisher":"vendor","quote":"Input and output files retained for 30 days unless deleted earlier by the customer.","supports":"batch file retention"},{"id":"s29","url":"https://console.groq.com/docs/your-data","title":"Your Data","publisher":"vendor","quote":"Model weights and training datasets retained until deleted by the customer.","supports":"fine-tuning data stays until deleted"},{"id":"s30","url":"https://console.groq.com/docs/spend-limits","title":"Spend Limits","publisher":"vendor","quote":"Go to Settings → Billing → Limits","supports":"where to set a spend limit"},{"id":"s31","url":"https://console.groq.com/docs/spend-limits","title":"Spend Limits","publisher":"vendor","quote":"Spend limits automatically protect your budget by blocking API access when you reach your monthly cap.","supports":"what a spend limit does"},{"id":"s32","url":"https://console.groq.com/docs/spend-limits","title":"Spend Limits","publisher":"vendor","quote":"You need organization owner permissions to manage spending limits.","supports":"who can set spend limits"},{"id":"s33","url":"https://console.groq.com/docs/billing-faqs","title":"Billing FAQs","publisher":"vendor","quote":"Failed payments may result in service suspension.","supports":"failed payments can suspend service"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Whether a payment method can be removed, and what happens to charges afterwards, isn't described in Groq's billing docs","Groq's docs don't describe how to close or delete the account, though the Service Credit Terms mention closing it","The notice period for ending an Order Form isn't stated, only that notice must be in writing","How to export prompts, logs or other API data before stopping isn't documented","Which role can downgrade to the Free tier isn't stated"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Refund: added that refunds are handled case by case through support","Prepaid Service Credits: added from the Service Credit Terms that they aren't refundable, expire a year after purchase, and expire when the account closes","Added that website orders count as Order Forms, so the Services Agreement covers self-serve accounts, and that termination is subject to Order Form commitments","Data: added retention for logs, batch files and fine-tuning data from Groq's data page; spend limits need an organization owner","Removed the unconfirmed 'Manage Billing' screen text from the downgrade step","Re-checked the downgrade, final invoice and contract facts against the billing FAQ and Services Agreement; confirmed"]}},"page":"https://stackcut.io/cancel/groq","json":"https://stackcut.io/exits/groq.json","evidence":{"packet_revision":"279d22cabfed347c6202ae7669f719d26c198a2546e77da8f4df2da728df7af2","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"groq--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"groq--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"grubhub_plus","name":"Grubhub+","category":"shopping_memberships","website":"https://www.grubhub.com","domains":["grubhub.com","seamless.com"],"summary":"On grubhub.com or seamless.com open the top-right menu, then Grubhub+, Cancel membership and Confirm (in the app: Account, Grubhub+ membership, Manage Membership). Cancel 24+ hours before renewal; no refunds. Gotcha: Grubhub+ from Amazon Prime is cancelled by unlinking Grubhub in your Amazon account.","routes":[{"channel":"direct_web","applies_to":"Paid Grubhub+ memberships (monthly or annual) billed by Grubhub, including through Seamless","who":"The account holder, signed in on grubhub.com or seamless.com","method":"self_serve","start_url":"https://www.grubhub.com","steps":[{"do":"Go to grubhub.com or seamless.com and log in","expect":null},{"do":"Click the drop-down menu in the upper right-hand corner and choose Grubhub+","expect":"Cancel membership"},{"do":"Click Cancel membership","expect":"Confirm Cancel membership"},{"do":"Confirm Cancel membership","expect":null}],"confirm_by":null,"effective":"Membership offers continue through the end of the current membership period (Special Offers may end sooner); cancelling during a promotional period may end offers immediately","notice":"Cancel at least 24 hours before the next scheduled payment, e.g. by 11:59:59 PM ET on December 31 for a January 1 renewal","refund":"No refund or credit unless Grubhub decides otherwise","fees":null,"source_ids":["s1","s2","s3","s4","s6","s7","s8","s14"]},{"channel":"direct_app","applies_to":"Paid Grubhub+ memberships managed in the Grubhub app on iOS or Android","who":"The account holder, logged in to the Grubhub app","method":"self_serve","start_url":null,"steps":[{"do":"Log in to the Grubhub app and tap the Account icon","expect":"Grubhub+ membership"},{"do":"Open Grubhub+ membership and select Manage Membership","expect":"Cancel membership"},{"do":"Tap Cancel membership, then confirm Cancel membership","expect":null}],"confirm_by":null,"effective":"Membership offers continue through the end of the current membership period (Special Offers may end sooner); cancelling during a promotional period may end offers immediately","notice":"Cancel at least 24 hours before the next scheduled payment","refund":"No refund or credit unless Grubhub decides otherwise","fees":null,"source_ids":["s1","s3","s4","s5","s8"]},{"channel":"reseller_or_partner","applies_to":"Grubhub+ Membership for Amazon Prime Members (free Grubhub+ for U.S. Prime members, activated by linking Amazon Prime); employer-funded corporate Grubhub+ follows the employer's subscription instead","who":"The Amazon account holder who linked Grubhub","method":"platform_settings","start_url":null,"steps":[{"do":"On Amazon, open the Your Account page and go to Manage apps & services with data access","expect":"Grubhub"},{"do":"Unlink your Grubhub and Amazon accounts, or ask Grubhub customer support to cancel the membership","expect":null}],"confirm_by":null,"effective":"Cancelling or ending Amazon Prime ends the Prime-linked Grubhub+ membership and its benefits immediately; pausing Prime deactivates it","notice":null,"refund":null,"fees":"None: there is no Grubhub+ membership fee for Prime members","source_ids":["s9","s10","s11","s12","s13","s15","s17","s18","s19"]}],"pay_less":[{"type":"bundle","what":"Amazon Prime members in the U.S. can get Grubhub+ with no Grubhub+ membership fee by linking their Amazon and Grubhub accounts","evidence":"documented","source_ids":["s13","s19"]}],"export":[],"after_cancel":{"access_until":"The end of the current membership period (Special Offers may end sooner)","data_kept":null,"you_lose":["$0 delivery fees and lower service fees on eligible orders","5% back on pickup orders as Grubhub+ Credit"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancel at least 24 hours before the next scheduled payment (11:59:59 PM ET the day before renewal)","Grubhub and Seamless share one Grubhub+ membership, so cancel on either site","Grubhub+ from Amazon Prime is cancelled by unlinking Grubhub in your Amazon account, and it ends if Prime ends","Some third-party promotional offers must be cancelled through that third party, not Grubhub"]},"sources":[{"id":"s1","url":"https://lp.grubhub.com/legal/plus/","title":"Grubhub+ Membership Terms of Use (last modified October 28 2025)","publisher":"vendor","quote":"You can cancel your Grubhub+ membership within the app or at grubhub.com up to 24 hours prior to the next scheduled payment to avoid further charges.","supports":"where to cancel and the 24-hour notice"},{"id":"s2","url":"https://lp.grubhub.com/legal/plus/","title":"Grubhub+ Membership Terms of Use (last modified October 28 2025)","publisher":"vendor","quote":"For example, if the next-scheduled renewal date is January 1, you must cancel by 11:59:59 PM ET on December 31","supports":"the exact cutoff"},{"id":"s3","url":"https://lp.grubhub.com/legal/plus/","title":"Grubhub+ Membership Terms of Use (last modified October 28 2025)","publisher":"vendor","quote":"If you cancel your Grubhub+ membership, you will not receive a refund or credit unless otherwise permitted by Grubhub in its sole discretion","supports":"no refund"},{"id":"s4","url":"https://lp.grubhub.com/legal/plus/","title":"Grubhub+ Membership Terms of Use (last modified October 28 2025)","publisher":"vendor","quote":"but you can continue to enjoy Membership Offers through the end of your then-current membership period except that Special Offers may be terminated sooner.","supports":"when access ends"},{"id":"s5","url":"https://lp.grubhub.com/legal/plus/","title":"Grubhub+ Membership Terms of Use (last modified October 28 2025)","publisher":"vendor","quote":"Tap on the Account icon Navigate to Grubhub+ membership menu option Select Manage Membership button Tap Cancel membership Confirm Cancel membership","supports":"the app steps"},{"id":"s6","url":"https://lp.grubhub.com/legal/plus/","title":"Grubhub+ Membership Terms of Use (last modified October 28 2025)","publisher":"vendor","quote":"Click on the drop-down menu in the upper right-hand corner Navigate to Grubhub+ menu option Click Cancel membership Confirm Cancel membership","supports":"the desktop steps"},{"id":"s7","url":"https://lp.grubhub.com/legal/plus/","title":"Grubhub+ Membership Terms of Use (last modified October 28 2025)","publisher":"vendor","quote":"Desktop Users: Navigate to grubhub.com or seamless.com Log in to your account","supports":"desktop start, on Grubhub or Seamless"},{"id":"s8","url":"https://lp.grubhub.com/legal/plus/","title":"Grubhub+ Membership Terms of Use (last modified October 28 2025)","publisher":"vendor","quote":"If you cancel Grubhub+ before the Promotional Offer period has expired, Grubhub will not charge you for the Grubhub+ membership and some or all Membership Offers may immediately terminate.","supports":"cancelling during a promotion"},{"id":"s9","url":"https://lp.grubhub.com/legal/plus/","title":"Grubhub+ Membership Terms of Use (last modified October 28 2025)","publisher":"vendor","quote":"You can cancel your Grubhub+ membership by visiting the “Manage apps & services with data access” within the “Your Account” page on Amazon and unlink your Grubhub and Amazon accounts.","supports":"the Prime-linked route"},{"id":"s10","url":"https://lp.grubhub.com/legal/plus/","title":"Grubhub+ Membership Terms of Use (last modified October 28 2025)","publisher":"vendor","quote":"You can also contact Grubhub customer support to help cancel your Grubhub+ membership.","supports":"support can cancel it"},{"id":"s11","url":"https://lp.grubhub.com/legal/plus/","title":"Grubhub+ Membership Terms of Use (last modified October 28 2025)","publisher":"vendor","quote":"Cancelation or termination of your Amazon Prime membership will result in termination of your Grubhub+ Membership for Amazon Prime Members and benefits.","supports":"Prime ending ends it"},{"id":"s12","url":"https://lp.grubhub.com/legal/plus/","title":"Grubhub+ Membership Terms of Use (last modified October 28 2025)","publisher":"vendor","quote":"certain Promotional Offers involving third party services (a) may require members to cancel through the applicable third-party channel and not through Grubhub","supports":"third-party offers cancel with the third party"},{"id":"s13","url":"https://lp.grubhub.com/partner/grubhub-amazon-prime/","title":"Prime member? Get FREE Grubhub+ (Grubhub)","publisher":"vendor","quote":"Grubhub & Amazon Prime have teamed up to give you the benefits of Grubhub+ with no expiration and no Grubhub+ membership fees.","supports":"the Prime bundle"},{"id":"s14","url":"https://lp.grubhub.com/legal/plus/","title":"Grubhub+ Membership Terms of Use (last modified October 28 2025)","publisher":"vendor","quote":"Only one Grubhub+ membership is permitted per Grubhub account (including Seamless).","supports":"Grubhub and Seamless share a membership"},{"id":"s15","url":"https://lp.grubhub.com/legal/plus/","title":"Grubhub+ Membership Terms of Use (last modified October 28 2025)","publisher":"vendor","quote":"If you have an employer-funded Grubhub+ membership through your employer, your membership will begin and end in accordance with the terms of your employer’s corporate subscription","supports":"employer-funded memberships"},{"id":"s16","url":"https://lp.grubhub.com/partner/grubhub-amazon-prime/","title":"Prime member? Get FREE Grubhub+ (Grubhub)","publisher":"vendor","quote":"$0 delivery and lower service fees See instant savings on orders $12+ 5% back on pickup Earn Grubhub+ Credit for future orders","supports":"benefits lost on cancelling"},{"id":"s17","url":"https://lp.grubhub.com/partner/grubhub-amazon-prime/","title":"Prime member? Get FREE Grubhub+ (Grubhub)","publisher":"vendor","quote":"Cancelation or termination of your Amazon Prime membership will result in immediate termination of the Grubhub+ membership and benefits.","supports":"Prime ending ends the linked Grubhub+ at once"},{"id":"s18","url":"https://lp.grubhub.com/legal/plus/","title":"Grubhub+ Membership Terms of Use (last modified October 28 2025)","publisher":"vendor","quote":"If you pause your Amazon Prime membership, your Grubhub+ Membership for Amazon Prime Members will be deactivated.","supports":"pausing Prime deactivates it"},{"id":"s19","url":"https://lp.grubhub.com/legal/plus/","title":"Grubhub+ Membership Terms of Use (last modified October 28 2025)","publisher":"vendor","quote":"The Grubhub+ Membership for Amazon Prime Members is available for active and authenticated Amazon Prime members in the U.S. only.","supports":"the Prime offer is U.S. only"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Grubhub's help center (grubhub.com/help) couldn't be read, so the steps come from the Grubhub+ Membership Terms","How Grubhub confirms a cancellation (email or status) is not documented","Whether Grubhub+ can be billed through Apple or Google Play is not documented","Current monthly, annual and Student prices were not found on pages we could read","What happens to unused Grubhub+ Credit after cancelling is not documented"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["App route: added the promotional-period caveat (offers may end at once if cancelled during a promotion), as on the web route","Prime route: ending Prime ends the linked Grubhub+ immediately; pausing Prime deactivates it (new sources s17, s18)","Prime route and bundle: marked U.S. only (new source s19)","All 16 original quotes re-confirmed on lp.grubhub.com; the Grubhub help center still couldn't be read, so Apple/Google Play billing stays unverified"]}},"delete_account":{"url":"https://www.grubhub.com/help/privacy/manage-your-data","difficulty":"medium","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/grubhub_plus","json":"https://stackcut.io/exits/grubhub_plus.json","evidence":{"packet_revision":"50c4f348209519eadeb0deaf5ef703af00b4b25e665767babfb39d20f95a845a","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"grubhub-plus--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"grubhub-plus--direct-app--r2","channel":"direct_app","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"grubhub-plus--reseller-or-partner--r3","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"gusto","name":"Gusto","category":"productivity","website":"https://gusto.com","domains":["gusto.com"],"summary":"Admins cancel in Gusto: company name (bottom-left), Plan & billing, Cancel account; give a reason, choose tax handling, type the company name and confirm. It ends immediately. Accountant- or partner-billed accounts cancel through them. Gotcha: you can't cancel mid-payroll, and cancelling after the 5th bills the full month.","routes":[{"channel":"direct_web","applies_to":"Gusto plans for a company, billed by Gusto","who":"An admin with permission to cancel the company's plan","method":"self_serve","start_url":null,"steps":[{"do":"Sign in as an admin. If any payroll runs on AutoPilot, turn it off first: go to Pay, click Settings, scroll to Pay Schedule, click Edit next to AutoPilot, turn it off and click Save","expect":null},{"do":"In the bottom-left corner of the page, click your company name, then go to Plan & billing","expect":"Gusto billing"},{"do":"Under Gusto billing, click Cancel account","expect":"a reason for canceling"},{"do":"Select your reason for canceling, add any feedback, and continue","expect":"how you want Gusto to handle your outstanding taxes"},{"do":"Choose how Gusto should handle your outstanding taxes, then click Save & continue","expect":null},{"do":"Type your company name exactly as shown above the text box, check all acknowledgement boxes, then click Cancel account","expect":null}],"confirm_by":null,"effective":"Immediately","notice":"You can't cancel while a payroll is in progress (submitted, with a check date today or later)","refund":"If you cancel on or before the fifth and don't run payroll that month, contact Gusto about a refund (help icon, top-right corner); otherwise service fees are non-refundable unless Gusto states otherwise","fees":"Cancelling after the fifth of the month, or after running payroll that month, is charged for the full month; the final invoice arrives the month after you cancel","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s14","s18","s20","s22","s23"]},{"channel":"reseller_or_partner","applies_to":"Gusto accounts billed through an accountant or partner who manages your payroll, benefits or HR","who":"The accountant or partner (only they can complete the cancellation)","method":"contact_sales","start_url":null,"steps":[{"do":"Contact the accountant or partner who bills you for Gusto and ask them to cancel your account","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s21"]}],"pay_less":[{"type":"downgrade","what":"Switch to a cheaper Gusto plan; downgrades take effect at the start of the next billing period (the first of the month)","evidence":"documented","source_ids":["s19"]}],"export":[],"after_cancel":{"access_until":"Cancellation takes effect immediately; you keep access to your account and records","data_kept":"Admins can still view company forms, reports, employee information and past payrolls; employees and contractors can still sign in to see their paystubs and forms","you_lose":["Gusto's services, as soon as the cancellation goes through"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The flow asks you to select a reason for canceling and give feedback before continuing","tips":["Turn off AutoPilot on every payroll before cancelling","If Gusto manages the company's benefits, contact Gusto before cancelling","Cancel by the fifth of the month, before running that month's payroll, to avoid a full month's charge","If the business is closing, Gusto offers payroll closure services from its partner SimpleClosure; buying them is optional"]},"sources":[{"id":"s1","url":"https://support.gusto.com/article/100567434100000/Cancel-your-Gusto-account","title":"Cancel your company's Gusto account (for admins)","publisher":"vendor","quote":"Admins with the right permissions can cancel their company's Gusto plan at any time.","supports":"who can cancel"},{"id":"s2","url":"https://support.gusto.com/article/100567434100000/Cancel-your-Gusto-account","title":"Cancel your company's Gusto account (for admins)","publisher":"vendor","quote":"In the bottom-left corner of the page, click your company name.","supports":"the first step"},{"id":"s3","url":"https://support.gusto.com/article/100567434100000/Cancel-your-Gusto-account","title":"Cancel your company's Gusto account (for admins)","publisher":"vendor","quote":"On the page that opens, go to Plan & billing.","supports":"the Plan & billing step"},{"id":"s4","url":"https://support.gusto.com/article/100567434100000/Cancel-your-Gusto-account","title":"Cancel your company's Gusto account (for admins)","publisher":"vendor","quote":"Under Gusto billing, click Cancel account.","supports":"the cancel button"},{"id":"s5","url":"https://support.gusto.com/article/100567434100000/Cancel-your-Gusto-account","title":"Cancel your company's Gusto account (for admins)","publisher":"vendor","quote":"Select your reason for canceling and provide any feedback.","supports":"the reason step (retention step)"},{"id":"s6","url":"https://support.gusto.com/article/100567434100000/Cancel-your-Gusto-account","title":"Cancel your company's Gusto account (for admins)","publisher":"vendor","quote":"Choose how you want Gusto to handle your outstanding taxes","supports":"the tax step"},{"id":"s7","url":"https://support.gusto.com/article/100567434100000/Cancel-your-Gusto-account","title":"Cancel your company's Gusto account (for admins)","publisher":"vendor","quote":"Click Save & continue.","supports":"the step after the tax choice"},{"id":"s8","url":"https://support.gusto.com/article/100567434100000/Cancel-your-Gusto-account","title":"Cancel your company's Gusto account (for admins)","publisher":"vendor","quote":"Confirm your decision by typing your company name exactly as shown above the text box.","supports":"the confirmation step"},{"id":"s9","url":"https://support.gusto.com/article/100567434100000/Cancel-your-Gusto-account","title":"Cancel your company's Gusto account (for admins)","publisher":"vendor","quote":"Check all acknowledgement boxes, then click Cancel account.","supports":"the final step"},{"id":"s10","url":"https://support.gusto.com/article/100567434100000/Cancel-your-Gusto-account","title":"Cancel your company's Gusto account (for admins)","publisher":"vendor","quote":"Your cancellation takes effect immediately.","supports":"when it takes effect"},{"id":"s11","url":"https://support.gusto.com/article/100567434100000/Cancel-your-Gusto-account","title":"Cancel your company's Gusto account (for admins)","publisher":"vendor","quote":"You'll keep access to your account and records, but your final invoice will cover the full month of service.","supports":"access after cancelling, and the final invoice"},{"id":"s12","url":"https://support.gusto.com/article/100567434100000/Cancel-your-Gusto-account","title":"Cancel your company's Gusto account (for admins)","publisher":"vendor","quote":"We bill retroactively, so you'll get a final invoice the month after you cancel.","supports":"when the final invoice arrives"},{"id":"s13","url":"https://support.gusto.com/article/100567434100000/Cancel-your-Gusto-account","title":"Cancel your company's Gusto account (for admins)","publisher":"vendor","quote":"If you cancel after the fifth of the month — or if you ran payroll that month — we'll charge you for the full month.","supports":"the full-month charge"},{"id":"s14","url":"https://support.gusto.com/article/100567434100000/Cancel-your-Gusto-account","title":"Cancel your company's Gusto account (for admins)","publisher":"vendor","quote":"You can't cancel your account while a payroll is in progress.","supports":"the payroll restriction"},{"id":"s15","url":"https://support.gusto.com/article/100567434100000/Cancel-your-Gusto-account","title":"Cancel your company's Gusto account (for admins)","publisher":"vendor","quote":"After you cancel, you and other admins can still view company forms, reports, employee information, and past payrolls.","supports":"what admins keep"},{"id":"s16","url":"https://support.gusto.com/article/100567434100000/Cancel-your-Gusto-account","title":"Cancel your company's Gusto account (for admins)","publisher":"vendor","quote":"Employees and contractors can still sign in to see their paystubs and forms.","supports":"what employees keep"},{"id":"s17","url":"https://support.gusto.com/article/100567434100000/Cancel-your-Gusto-account","title":"Cancel your company's Gusto account (for admins)","publisher":"vendor","quote":"If we manage your company's benefits, contact us before you cancel to let us know how you plan to handle them going forward.","supports":"the benefits tip"},{"id":"s18","url":"https://support.gusto.com/article/100567434100000/Cancel-your-Gusto-account","title":"Cancel your company's Gusto account (for admins)","publisher":"vendor","quote":"If any of your payrolls run on AutoPilot, turn it off before you cancel.","supports":"the AutoPilot step"},{"id":"s19","url":"https://gusto.com/product/pricing","title":"Gusto pricing (FAQ)","publisher":"vendor","quote":"downgrades will go into effect at the beginning of the next billing period (the first of the month).","supports":"when a downgrade applies"},{"id":"s20","url":"https://gusto.com/about/terms","title":"Gusto Terms of Service (section 10)","publisher":"vendor","quote":"Unless we state otherwise, all Service Fees are non-refundable.","supports":"the refund policy"},{"id":"s21","url":"https://support.gusto.com/article/100567434100000/Cancel-your-Gusto-account","title":"Cancel your company's Gusto account (for admins)","publisher":"vendor","quote":"billed through an accountant or partner who manages your payroll, benefits, or HR, contact them directly to cancel. Only they can complete the cancellation on your behalf.","supports":"the accountant or partner route"},{"id":"s22","url":"https://support.gusto.com/article/100567434100000/Cancel-your-Gusto-account","title":"Cancel your company's Gusto account (for admins)","publisher":"vendor","quote":"If you cancel on or before the fifth and don't run payroll that month, click the help icon in the top-right corner to contact us about a refund.","supports":"the early-month refund"},{"id":"s23","url":"https://support.gusto.com/article/100567434100000/Cancel-your-Gusto-account","title":"Cancel your company's Gusto account (for admins)","publisher":"vendor","quote":"From your admin profile, go to Pay and click Settings. Scroll to Pay Schedule and click Edit next to AutoPilot. Turn off AutoPilot and click Save.","supports":"how to turn off AutoPilot"},{"id":"s24","url":"https://support.gusto.com/article/100567434100000/Cancel-your-Gusto-account","title":"Cancel your company's Gusto account (for admins)","publisher":"vendor","quote":"If your business is closing, we partner with SimpleClosure to help with dissolution. You can purchase payroll closure services directly from them","supports":"the SimpleClosure offer"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["A confirmation email or on-screen status after cancelling is not documented"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Added the accountant or partner route: only they can cancel an account they bill","Refund: cancelling on or before the fifth without running payroll can be refunded on request","First step: how to turn off AutoPilot (Pay, Settings, Pay Schedule)","Re-copied the benefits quote in full; added a tip on the optional SimpleClosure purchase"]}},"page":"https://stackcut.io/cancel/gusto","json":"https://stackcut.io/exits/gusto.json","evidence":{"packet_revision":"aaa7ccceb5b458f5df08ecd40f82bdb46eed9c698e36235b72537f518e102607","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"gusto--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"gusto--reseller-or-partner--r2","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"hackerrank","name":"HackerRank","category":"business_finance","website":"https://www.hackerrank.com","domains":["hackerrank.com"],"summary":"Self-serve plans: in HackerRank for Work, open Manage Subscription (profile menu), click Cancel Plan under Current Plan, then Cancel Subscription; access runs to the end of the billing cycle. Monthly plans can pause 1 to 4 months instead. Export candidate reports: data access ends 30 days after the plan ends.","routes":[{"channel":"direct_web","label":"Self-serve plans","applies_to":"Self-serve HackerRank for Work subscriptions bought online and paid by card","who":"An administrator of the HackerRank for Work account (HackerRank's billing help says administrators manage billing)","method":"self_serve","start_url":null,"steps":[{"do":"Log in to HackerRank for Work and open Manage Subscription from the profile drop-down (it is also under Settings, then Subscription, then Billing)","expect":"the Current Plan section"},{"do":"Click Cancel Plan under Current Plan","expect":"a confirmation window"},{"do":"Click Cancel Subscription to confirm; if a reason for cancellation is asked, choose one and continue","expect":null}],"confirm_by":null,"effective":"You keep access until the end of the active billing cycle","notice":null,"refund":"HackerRank's Master Subscription Agreement says fees are non-refundable except as the agreement provides","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10"]},{"channel":"sales_contract","label":"Service Orders","applies_to":"Subscriptions bought through a Service Order (contracts arranged with HackerRank)","who":"The customer, with HackerRank","method":"contact_sales","start_url":null,"steps":[{"do":"Check your Service Order for its term and any renewal or notice terms: the Master Subscription Agreement says Service Orders can't be cancelled during their term","expect":null},{"do":"Before the term ends, follow the Service Order's terms (or ask your HackerRank contact) to stop it renewing; HackerRank's public pages don't describe this step","expect":null}],"confirm_by":null,"effective":"When the Service Order's term ends: Service Orders can't be cancelled mid-term, except as the agreement provides","notice":null,"refund":"Fees are non-refundable except as the agreement provides","fees":"Service Orders are non-cancellable and fees are non-refundable, except as the agreement provides","source_ids":["s11","s10"]}],"pay_less":[{"type":"pause","what":"Pause a monthly subscription for 1 to 4 months: billing stops and your data and settings are kept. In Settings, Subscription, Billing, click Cancel plan, then Cancel Subscription, choose the reason Fulfilled my hiring needs and don't need it anymore, click Next, pick the duration and click Pause Subscription. It resumes automatically","evidence":"documented","source_ids":["s12","s13","s14","s15","s16","s17","s18"]}],"export":[{"data":"Candidate test reports","how":"Open the Tests tab, open the test, go to the Candidates tab, select Completed under Candidate Status, then click Export and choose PDF or Excel","format":"PDF (a folder of individual candidate reports) or Excel (one file with all candidates)","limits":"Only candidates who have completed the test. After the subscription ends, HackerRank gives 30 days to extract Customer Data","source_ids":["s19","s20","s21","s22","s25","s23","s24"]}],"after_cancel":{"access_until":"The end of the active billing cycle","data_kept":"For 30 days after the subscription expires or ends, you can use the service only to extract your Customer Data; after that, access to it is discontinued","you_lose":["Tests, candidate reports and other Customer Data once the 30-day extraction window closes"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The cancel flow asks for a reason; choosing Fulfilled my hiring needs and don't need it anymore offers a pause of 1 to 4 months instead","tips":["Export candidate reports (PDF or Excel) before cancelling, or within 30 days after the plan ends","A paused monthly plan restarts billing automatically after the chosen duration; to resume early, go to Subscription, Billing, select Cancel scheduled pause under Current Plan, then Cancel Pause","Billing (payment method, invoices) is handled by administrators in the Billing section"]},"sources":[{"id":"s1","url":"https://support.hackerrank.com/articles/3131912618-cancel-subscription","title":"Cancel Subscription","publisher":"vendor","quote":"Log in to HackerRank for Work using your credentials.","supports":"where cancelling starts"},{"id":"s2","url":"https://support.hackerrank.com/articles/3131912618-cancel-subscription","title":"Cancel Subscription","publisher":"vendor","quote":"Go to Manage Subscription from the profile dropdown.","supports":"the Manage Subscription step"},{"id":"s3","url":"https://support.hackerrank.com/articles/3131912618-cancel-subscription","title":"Cancel Subscription","publisher":"vendor","quote":"Click Cancel Plan under the Current Plan section.","supports":"the Cancel Plan step"},{"id":"s4","url":"https://support.hackerrank.com/articles/3131912618-cancel-subscription","title":"Cancel Subscription","publisher":"vendor","quote":"A confirmation window appears.","supports":"what to expect"},{"id":"s5","url":"https://support.hackerrank.com/articles/3131912618-cancel-subscription","title":"Cancel Subscription","publisher":"vendor","quote":"Click Cancel Subscription to confirm.","supports":"the final step"},{"id":"s6","url":"https://support.hackerrank.com/articles/3131912618-cancel-subscription","title":"Cancel Subscription","publisher":"vendor","quote":"You will retain access to your subscription until the end of the active billing cycle.","supports":"when access ends"},{"id":"s7","url":"https://support.hackerrank.com/articles/5157311476-pause-subscription","title":"Pause Subscription","publisher":"vendor","quote":"Go to Subscription > Billing.","supports":"the Billing page is also under Settings"},{"id":"s8","url":"https://support.hackerrank.com/articles/5157311476-pause-subscription","title":"Pause Subscription","publisher":"vendor","quote":"Select the reason for cancellation as Fulfilled my hiring needs and don't need it anymore.","supports":"the cancel flow asks for a reason"},{"id":"s9","url":"https://support.hackerrank.com/articles/4255542979-manage-subscriptions","title":"Manage Billing","publisher":"vendor","quote":"The Billing section in HackerRank for Work allows administrators to update payment methods and billing information, and download invoices.","supports":"administrators manage billing"},{"id":"s10","url":"https://www.hackerrank.com/about-us/msa/","title":"HackerRank Master Subscription Agreement","publisher":"vendor","quote":"Fees are not subject to apportionment and are non-refundable except as provided for by this Agreement.","supports":"the refund rule"},{"id":"s11","url":"https://www.hackerrank.com/about-us/msa/","title":"HackerRank Master Subscription Agreement","publisher":"vendor","quote":"Service Orders are non-cancellable except as may be provided for by this Agreement.","supports":"contracts can't be cancelled mid-term"},{"id":"s12","url":"https://support.hackerrank.com/articles/5157311476-pause-subscription","title":"Pause Subscription","publisher":"vendor","quote":"HackerRank allows you to pause your subscription to temporarily stop billing while retaining your data and settings.","supports":"what a pause does"},{"id":"s13","url":"https://support.hackerrank.com/articles/5157311476-pause-subscription","title":"Pause Subscription","publisher":"vendor","quote":"The subscription resumes automatically after the selected duration, or you can resume it at any time.","supports":"resuming"},{"id":"s14","url":"https://support.hackerrank.com/articles/5157311476-pause-subscription","title":"Pause Subscription","publisher":"vendor","quote":"You have an active monthly subscription.","supports":"pausing needs a monthly plan"},{"id":"s15","url":"https://support.hackerrank.com/articles/5157311476-pause-subscription","title":"Pause Subscription","publisher":"vendor","quote":"You can pause your subscription for a minimum of 1 month and a maximum of 4 months.","supports":"pause length"},{"id":"s16","url":"https://support.hackerrank.com/articles/5157311476-pause-subscription","title":"Pause Subscription","publisher":"vendor","quote":"Select Cancel plan under Current Plan.","supports":"the pause starts from Cancel plan"},{"id":"s17","url":"https://support.hackerrank.com/articles/5157311476-pause-subscription","title":"Pause Subscription","publisher":"vendor","quote":"Select the pause duration from the drop-down menu.","supports":"choosing the duration"},{"id":"s18","url":"https://support.hackerrank.com/articles/5157311476-pause-subscription","title":"Pause Subscription","publisher":"vendor","quote":"Select Cancel scheduled pause under Current Plan.","supports":"resuming early"},{"id":"s19","url":"https://support.hackerrank.com/articles/1786677446-downloading-pdf-and-excel-test-reports","title":"Download Test Reports","publisher":"vendor","quote":"After candidates complete a test, you can view their detailed performance reports and download them in PDF or Excel formats.","supports":"what can be exported"},{"id":"s20","url":"https://support.hackerrank.com/articles/1786677446-downloading-pdf-and-excel-test-reports","title":"Download Test Reports","publisher":"vendor","quote":"In the left pane, expand Candidate Status and select Completed.","supports":"the export steps"},{"id":"s21","url":"https://support.hackerrank.com/articles/1786677446-downloading-pdf-and-excel-test-reports","title":"Download Test Reports","publisher":"vendor","quote":"PDF: Downloads a folder containing individual reports for each candidate.","supports":"the PDF format"},{"id":"s22","url":"https://support.hackerrank.com/articles/1786677446-downloading-pdf-and-excel-test-reports","title":"Download Test Reports","publisher":"vendor","quote":"Excel: Downloads a single file with all candidate results.","supports":"the Excel format"},{"id":"s23","url":"https://www.hackerrank.com/about-us/msa/","title":"HackerRank Master Subscription Agreement","publisher":"vendor","quote":"For a period of 30 days immediately following expiration or termination, HackerRank will provide Customer the limited right to access applicable functionality of the Services","supports":"the 30-day window to extract data"},{"id":"s24","url":"https://www.hackerrank.com/about-us/msa/","title":"HackerRank Master Subscription Agreement","publisher":"vendor","quote":"solely for the purpose of extracting Customer Data from the Services in a manner reasonably offered by HackerRank, after which time Customer's access to Customer Data will be discontinued.","supports":"data access ends after the window"},{"id":"s25","url":"https://support.hackerrank.com/articles/1786677446-downloading-pdf-and-excel-test-reports","title":"Download Test Reports","publisher":"vendor","quote":"You can download test reports only for candidates who have completed the test.","supports":"export limit"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Whether self-serve plans renew monthly or annually isn't stated on HackerRank's help pages, and its Master Subscription Agreement doesn't say how Service Order customers give notice of non-renewal; that would be in the Service Order","HackerRank's help pages don't say whether a cancellation is confirmed by email","Cheaper self-serve plans, annual billing and downgrades aren't described on HackerRank's help pages"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked the cancel, pause, billing and test-report articles and the Master Subscription Agreement: the self-serve steps, access to the end of the billing cycle, the 1 to 4-month pause, the export steps and the 30-day extraction window are confirmed","Who can cancel: the cancel article doesn't say; the route now says the administrator basis comes from HackerRank's billing help","Service Orders: the agreement has no renewal or non-renewal notice terms, so the steps no longer say to 'contact HackerRank to arrange not renewing' as if documented; fees now say only what the agreement says","Resuming a pause early ends with Cancel Pause (added)"]}},"delete_account":{"url":"https://www.hackerrank.com/settings/account","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/hackerrank","json":"https://stackcut.io/exits/hackerrank.json","evidence":{"packet_revision":"d6aa0cd09f5530fc0380669d30ccc96d91eb377c841ccaf1471553483a2f5e0a","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"hackerrank--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"hackerrank--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"harvest","name":"Harvest","category":"business_finance","website":"https://www.getharvest.com","domains":["getharvest.com","harvestapp.com"],"summary":"In a web browser, an Administrator goes to Settings → Billing, Manage, Cancel plan, then Schedule cancellation; the account closes when the billing period ends and data is kept about six months. Closing immediately (Account Owner only) deletes all data after 10 days. No automatic refunds.","routes":[{"channel":"direct_web","label":"Schedule a cancellation","applies_to":"Paid Harvest plans on Version 2 billing","who":"Any Administrator (Administrators have billing access)","method":"self_serve","start_url":null,"steps":[{"do":"In a web browser, go to Settings → Billing and, in the Your subscription section, click Manage","expect":"Cancel plan"},{"do":"Select Cancel plan, then I still want to cancel","expect":"the cancellation details"},{"do":"Review the cancellation details, continue through the prompts, and answer the questions about why you're cancelling","expect":"Schedule cancellation"},{"do":"Click Schedule cancellation","expect":null}],"confirm_by":null,"effective":"The account stays active until the end of the current billing period, then closes automatically","notice":"The Terms say to cancel no later than the last day of the current subscription term; otherwise the plan renews at the then-current fee","refund":"Cancelling stops the next renewal but doesn't refund a charge already processed for the current term; after an unintended renewal or genuine hardship you can write in for a one-time goodwill refund","fees":"The Terms say you pay any unpaid fees due through the end of the current subscription term","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13"]},{"channel":"direct_web","label":"Close the account immediately","applies_to":"Free, Teams and Enterprise accounts","who":"The Account Owner only","method":"self_serve","start_url":null,"steps":[{"do":"In a web browser, go to Settings > Billing and click the Close account link","expect":"Close my account immediately"},{"do":"Select Close my account immediately, review the close account information and click Continue","expect":"three questions about why you're closing the account"},{"do":"Answer the questions, share any additional feedback, then click Close my account","expect":null}],"confirm_by":null,"effective":"Immediately, even if time remains in the billing cycle","notice":null,"refund":"No automatic refund for a charge already processed; a one-time goodwill refund can be requested for genuine hardship","fees":null,"source_ids":["s14","s15","s16","s17","s18","s19","s8","s9","s12"]},{"channel":"direct_web","label":"Switch to the Free plan (v1 or v2 billing)","applies_to":"Paid Harvest accounts on Version 1 or Version 2 billing that fit the Free plan (1 active person, 2 active projects)","who":"An Administrator (only Administrators can access billing settings)","method":"self_serve","start_url":null,"steps":[{"do":"Make sure the account has no more than 1 active person and 2 active projects: it must fit the Free plan before you can switch","expect":null},{"do":"Go to Settings > Billing. In the Billing tab, click Change plan, then the Switch to free link below the paid plan options","expect":"Switch to free plan"},{"do":"Click the Switch to free plan button to confirm","expect":null}],"confirm_by":"On version 2 billing, an Undo link in the blue box in Settings until the renewal date","effective":"Version 1 billing: immediately, even with time left in the billing period. Version 2 billing: on the subscription renewal date","notice":null,"refund":"None documented for switching; the Terms say fees already paid aren't refunded or credited","fees":null,"source_ids":["s43","s44","s45","s38","s39","s40","s41","s42","s1","s36"]}],"pay_less":[{"type":"seat_reduction","what":"Any Administrator can remove seats: Settings, Billing tab, Current plan, Remove seats, enter the seats to keep, then Schedule seat removal. The lower count takes effect on the next renewal date","evidence":"documented","source_ids":["s20","s21","s22","s23"]},{"type":"annual_billing","what":"Paying for the year up front gives a 20% discount","evidence":"documented","source_ids":["s24"]},{"type":"free_plan","what":"Harvest's Free plan allows 1 active person and 2 active projects. An Administrator switches in Settings > Billing, Change plan, Switch to free: immediately on version 1 billing, at renewal on version 2","evidence":"documented","source_ids":["s25","s26","s44","s45","s38","s40","s41"]}],"export":[{"data":"Time, expenses, invoices, estimates, projects, people, clients, contractor data, profitability reports and time activity log reports","how":"Administrators export all company time data, invoices and estimates from Settings > Import/Export; the time report (Reports > Time) exports to Excel or CSV","format":"Excel or CSV","limits":"Administrators can export all company data. Export before closing: an immediately closed account's data is permanently removed after 10 days","source_ids":["s27","s28","s29","s30","s19"]},{"data":"Time and invoice data, after closing the account immediately","how":"Harvest emails the Account Owner a download link after the account is closed","format":null,"limits":"The link is available for one week after the account is closed; export anything else before closing","source_ids":["s46","s30"]}],"after_cancel":{"access_until":"Scheduled cancellation: the end of the current billing period. Immediate close: right away","data_kept":"After a scheduled cancellation, data is kept for around six months after the account goes on hold, and any Administrator can restart the account within six months; if it isn't reactivated, it's permanently deleted with its data. After an immediate close, all data is permanently removed after 10 days (contact support within 10 days to restore a mistaken close)","you_lose":["Access to the account once it closes","A connected Forecast account is disconnected from Harvest and loses the integration features"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The flow asks why you're cancelling (or closing) and for feedback before the final button","tips":["Use a web browser: cancelling and closing aren't available in Harvest's mobile or desktop apps","Any Administrator can schedule or withdraw a cancellation; only the Account Owner can close the account permanently","Scheduling a cancellation keeps data for about six months, while closing immediately deletes it after 10 days: export first","A trial that isn't upgraded after 30 days is deactivated automatically","Check the v1 or v2 icon in Settings > Billing (Current plan): on v1 billing, switching to Free is immediate and no separate cancel steps are documented"]},"sources":[{"id":"s1","url":"https://support.getharvest.com/hc/en-us/articles/26117908840845-Version-2-billing-and-Free-accounts-Cancelling-your-subscription-or-closing-your-account","title":"Version 2 billing and Free accounts: Cancelling your subscription or closing your account","publisher":"vendor","quote":"Only Administrators can access billing settings.","supports":"who can reach billing"},{"id":"s2","url":"https://support.getharvest.com/hc/en-us/articles/26117908840845-Version-2-billing-and-Free-accounts-Cancelling-your-subscription-or-closing-your-account","title":"Version 2 billing and Free accounts: Cancelling your subscription or closing your account","publisher":"vendor","quote":"In the Your subscription section, click Manage.","supports":"the Manage step"},{"id":"s3","url":"https://support.getharvest.com/hc/en-us/articles/26117908840845-Version-2-billing-and-Free-accounts-Cancelling-your-subscription-or-closing-your-account","title":"Version 2 billing and Free accounts: Cancelling your subscription or closing your account","publisher":"vendor","quote":"Select Cancel plan, then I still want to cancel.","supports":"the Cancel plan step"},{"id":"s4","url":"https://support.getharvest.com/hc/en-us/articles/26117908840845-Version-2-billing-and-Free-accounts-Cancelling-your-subscription-or-closing-your-account","title":"Version 2 billing and Free accounts: Cancelling your subscription or closing your account","publisher":"vendor","quote":"Review the cancellation details and continue through the prompts.","supports":"the review step"},{"id":"s5","url":"https://support.getharvest.com/hc/en-us/articles/26117908840845-Version-2-billing-and-Free-accounts-Cancelling-your-subscription-or-closing-your-account","title":"Version 2 billing and Free accounts: Cancelling your subscription or closing your account","publisher":"vendor","quote":"Answer the questions about why you're cancelling and share any feedback.","supports":"the reason questions"},{"id":"s6","url":"https://support.getharvest.com/hc/en-us/articles/26117908840845-Version-2-billing-and-Free-accounts-Cancelling-your-subscription-or-closing-your-account","title":"Version 2 billing and Free accounts: Cancelling your subscription or closing your account","publisher":"vendor","quote":"Click Schedule cancellation.","supports":"the final step"},{"id":"s7","url":"https://support.getharvest.com/hc/en-us/articles/26117908840845-Version-2-billing-and-Free-accounts-Cancelling-your-subscription-or-closing-your-account","title":"Version 2 billing and Free accounts: Cancelling your subscription or closing your account","publisher":"vendor","quote":"Any Administrator can schedule (or withdraw) a cancellation, since Administrators have billing access.","supports":"who can schedule a cancellation"},{"id":"s8","url":"https://support.getharvest.com/hc/en-us/articles/26117908840845-Version-2-billing-and-Free-accounts-Cancelling-your-subscription-or-closing-your-account","title":"Version 2 billing and Free accounts: Cancelling your subscription or closing your account","publisher":"vendor","quote":"Cancelling stops the next renewal; it doesn't automatically refund a charge already processed for the current term.","supports":"no automatic refund"},{"id":"s9","url":"https://support.getharvest.com/hc/en-us/articles/26117908840845-Version-2-billing-and-Free-accounts-Cancelling-your-subscription-or-closing-your-account","title":"Version 2 billing and Free accounts: Cancelling your subscription or closing your account","publisher":"vendor","quote":"you can still write in to request a one-time goodwill refund","supports":"goodwill refunds"},{"id":"s10","url":"https://support.getharvest.com/hc/en-us/articles/26117908840845-Version-2-billing-and-Free-accounts-Cancelling-your-subscription-or-closing-your-account","title":"Version 2 billing and Free accounts: Cancelling your subscription or closing your account","publisher":"vendor","quote":"Your account stays active until the end of the current billing period, then closes automatically.","supports":"when a scheduled cancellation takes effect"},{"id":"s11","url":"https://www.getharvest.com/terms","title":"Harvest Terms of Service","publisher":"vendor","quote":"no later than the last day of the then-current Subscription Term","supports":"the cancellation deadline"},{"id":"s12","url":"https://support.getharvest.com/hc/en-us/articles/26117908840845-Version-2-billing-and-Free-accounts-Cancelling-your-subscription-or-closing-your-account","title":"Version 2 billing and Free accounts: Cancelling your subscription or closing your account","publisher":"vendor","quote":"Note that you must use a web browser to close your account or cancel your subscription; these actions aren't available in our mobile or desktop apps.","supports":"cancel on the web only"},{"id":"s13","url":"https://www.getharvest.com/terms","title":"Harvest Terms of Service","publisher":"vendor","quote":"you will promptly pay all unpaid Fees due through the end of the current Subscription Term","supports":"fees through the end of the term"},{"id":"s14","url":"https://support.getharvest.com/hc/en-us/articles/26117908840845-Version-2-billing-and-Free-accounts-Cancelling-your-subscription-or-closing-your-account","title":"Version 2 billing and Free accounts: Cancelling your subscription or closing your account","publisher":"vendor","quote":"Closing the account permanently can only be done by the Account Owner","supports":"only the Account Owner can close"},{"id":"s15","url":"https://support.getharvest.com/hc/en-us/articles/26117908840845-Version-2-billing-and-Free-accounts-Cancelling-your-subscription-or-closing-your-account","title":"Version 2 billing and Free accounts: Cancelling your subscription or closing your account","publisher":"vendor","quote":"Select Close my account immediately","supports":"the immediate close option"},{"id":"s16","url":"https://support.getharvest.com/hc/en-us/articles/26117908840845-Version-2-billing-and-Free-accounts-Cancelling-your-subscription-or-closing-your-account","title":"Version 2 billing and Free accounts: Cancelling your subscription or closing your account","publisher":"vendor","quote":"Review the close account information and click Continue","supports":"the review step"},{"id":"s17","url":"https://support.getharvest.com/hc/en-us/articles/26117908840845-Version-2-billing-and-Free-accounts-Cancelling-your-subscription-or-closing-your-account","title":"Version 2 billing and Free accounts: Cancelling your subscription or closing your account","publisher":"vendor","quote":"Share any additional feedback, then click Close my account","supports":"the final close step"},{"id":"s18","url":"https://support.getharvest.com/hc/en-us/articles/26117908840845-Version-2-billing-and-Free-accounts-Cancelling-your-subscription-or-closing-your-account","title":"Version 2 billing and Free accounts: Cancelling your subscription or closing your account","publisher":"vendor","quote":"takes effect immediately, even if you have time remaining in your billing cycle","supports":"an immediate close ends access at once"},{"id":"s19","url":"https://support.getharvest.com/hc/en-us/articles/26117908840845-Version-2-billing-and-Free-accounts-Cancelling-your-subscription-or-closing-your-account","title":"Version 2 billing and Free accounts: Cancelling your subscription or closing your account","publisher":"vendor","quote":"when an account is closed, all of its data is permanently removed from our system after 10 days.","supports":"data deletion after closing"},{"id":"s20","url":"https://support.getharvest.com/hc/en-us/articles/26116900139405-Version-2-billing-Adding-seats-to-or-removing-seats-from-your-subscription","title":"Version 2 billing: Adding seats to or removing seats from your subscription","publisher":"vendor","quote":"any Administrator can take the following steps","supports":"who can remove seats"},{"id":"s21","url":"https://support.getharvest.com/hc/en-us/articles/26116900139405-Version-2-billing-Adding-seats-to-or-removing-seats-from-your-subscription","title":"Version 2 billing: Adding seats to or removing seats from your subscription","publisher":"vendor","quote":"In the Billing tab of Settings, go to the Current plan area and click Remove seats.","supports":"where to remove seats"},{"id":"s22","url":"https://support.getharvest.com/hc/en-us/articles/26116900139405-Version-2-billing-Adding-seats-to-or-removing-seats-from-your-subscription","title":"Version 2 billing: Adding seats to or removing seats from your subscription","publisher":"vendor","quote":"Click Schedule seat removal to schedule the seat reduction for your next monthly renewal.","supports":"the seat removal step"},{"id":"s23","url":"https://support.getharvest.com/hc/en-us/articles/26116900139405-Version-2-billing-Adding-seats-to-or-removing-seats-from-your-subscription","title":"Version 2 billing: Adding seats to or removing seats from your subscription","publisher":"vendor","quote":"The decreased number of seats for your plan will go into effect on your next renewal date.","supports":"when a seat reduction takes effect"},{"id":"s24","url":"https://www.getharvest.com/pricing","title":"Harvest pricing","publisher":"vendor","quote":"When you pay for the year up front, you get a 20% discount","supports":"the annual discount"},{"id":"s25","url":"https://www.getharvest.com/pricing","title":"Harvest pricing","publisher":"vendor","quote":"2 projects","supports":"the Free plan's project limit"},{"id":"s26","url":"https://www.getharvest.com/pricing","title":"Harvest pricing","publisher":"vendor","quote":"1 seat","supports":"the Free plan's seat limit"},{"id":"s27","url":"https://support.getharvest.com/hc/en-us/articles/31625325401229-Exporting-data","title":"Exporting data","publisher":"vendor","quote":"You can export time, expenses, invoices, estimates, projects, people, clients, contractor data, profitability reports, and time activity log reports.","supports":"what can be exported"},{"id":"s28","url":"https://support.getharvest.com/hc/en-us/articles/31625325401229-Exporting-data","title":"Exporting data","publisher":"vendor","quote":"Administrators can export all company time data, invoices, and estimates from Settings > Import/Export.","supports":"where to export everything"},{"id":"s29","url":"https://support.getharvest.com/hc/en-us/articles/31625325401229-Exporting-data","title":"Exporting data","publisher":"vendor","quote":"The time report (Reports > Time) can be exported to Excel or CSV.","supports":"the export format"},{"id":"s30","url":"https://support.getharvest.com/hc/en-us/articles/26117908840845-Version-2-billing-and-Free-accounts-Cancelling-your-subscription-or-closing-your-account","title":"Version 2 billing and Free accounts: Cancelling your subscription or closing your account","publisher":"vendor","quote":"We highly recommend that you export any other data you may need before closing the account.","supports":"export before closing"},{"id":"s31","url":"https://support.getharvest.com/hc/en-us/articles/26117908840845-Version-2-billing-and-Free-accounts-Cancelling-your-subscription-or-closing-your-account","title":"Version 2 billing and Free accounts: Cancelling your subscription or closing your account","publisher":"vendor","quote":"Your data is retained for around six months after the account goes on hold","supports":"how long data is kept after a scheduled cancellation"},{"id":"s32","url":"https://support.getharvest.com/hc/en-us/articles/26117908840845-Version-2-billing-and-Free-accounts-Cancelling-your-subscription-or-closing-your-account","title":"Version 2 billing and Free accounts: Cancelling your subscription or closing your account","publisher":"vendor","quote":"Any Administrator can restart a cancelled account within six months.","supports":"restarting a cancelled account"},{"id":"s33","url":"https://support.getharvest.com/hc/en-us/articles/26117908840845-Version-2-billing-and-Free-accounts-Cancelling-your-subscription-or-closing-your-account","title":"Version 2 billing and Free accounts: Cancelling your subscription or closing your account","publisher":"vendor","quote":"If you have mistakenly closed your account, contact support within 10 days so we can restore it.","supports":"restoring a mistaken close"},{"id":"s34","url":"https://support.getharvest.com/hc/en-us/articles/26117908840845-Version-2-billing-and-Free-accounts-Cancelling-your-subscription-or-closing-your-account","title":"Version 2 billing and Free accounts: Cancelling your subscription or closing your account","publisher":"vendor","quote":"the Forecast account will be disconnected from Harvest and no longer benefit from the integration features","supports":"Forecast loses the integration"},{"id":"s35","url":"https://www.getharvest.com/terms","title":"Harvest Terms of Service","publisher":"vendor","quote":"Upon expiration of the Subscription Term, your Subscription Plan will automatically renew at the then-current Subscription Fee","supports":"auto-renewal"},{"id":"s36","url":"https://www.getharvest.com/terms","title":"Harvest Terms of Service","publisher":"vendor","quote":"If you elect not to renew your Subscription Plan, you will not receive a refund or credit for any Fees you already paid","supports":"no refund or credit for fees paid"},{"id":"s37","url":"https://www.getharvest.com/pricing","title":"Harvest pricing","publisher":"vendor","quote":"If you haven't upgraded at the end of 30 days, your trial account will be automatically deactivated.","supports":"trials end on their own"},{"id":"s38","url":"https://support.getharvest.com/hc/en-us/articles/26145254105613-Is-there-a-free-version-of-Harvest","title":"Is there a free version of Harvest?","publisher":"vendor","quote":"In the Billing tab (left sidebar), click Change plan, then the Switch to free link below the paid plan options.","supports":"the Switch to free steps"},{"id":"s39","url":"https://support.getharvest.com/hc/en-us/articles/26145254105613-Is-there-a-free-version-of-Harvest","title":"Is there a free version of Harvest?","publisher":"vendor","quote":"Click the Switch to free plan button to confirm.","supports":"the confirm step"},{"id":"s40","url":"https://support.getharvest.com/hc/en-us/articles/26145254105613-Is-there-a-free-version-of-Harvest","title":"Is there a free version of Harvest?","publisher":"vendor","quote":"If you're on version 1 of our billing system, your account will switch to the free plan immediately, even if you have time remaining in your billing period.","supports":"v1: the switch is immediate"},{"id":"s41","url":"https://support.getharvest.com/hc/en-us/articles/26145254105613-Is-there-a-free-version-of-Harvest","title":"Is there a free version of Harvest?","publisher":"vendor","quote":"If you're on version 2 of our billing system, your account will switch to the free plan on the date of your subscription renewal.","supports":"v2: the switch happens at renewal"},{"id":"s42","url":"https://support.getharvest.com/hc/en-us/articles/26145254105613-Is-there-a-free-version-of-Harvest","title":"Is there a free version of Harvest?","publisher":"vendor","quote":"You can cancel this change at any time prior to your renewal by clicking the Undo link in the blue box in Settings.","supports":"undoing a scheduled switch"},{"id":"s43","url":"https://support.getharvest.com/hc/en-us/articles/26145254105613-Is-there-a-free-version-of-Harvest","title":"Is there a free version of Harvest?","publisher":"vendor","quote":"Your Harvest account must fit the requirements mentioned above before you can switch to the free version.","supports":"the account must fit the Free plan first"},{"id":"s44","url":"https://support.getharvest.com/hc/en-us/articles/26145254105613-Is-there-a-free-version-of-Harvest","title":"Is there a free version of Harvest?","publisher":"vendor","quote":"You can have only 1 active person in the account.","supports":"Free plan: 1 active person"},{"id":"s45","url":"https://support.getharvest.com/hc/en-us/articles/26145254105613-Is-there-a-free-version-of-Harvest","title":"Is there a free version of Harvest?","publisher":"vendor","quote":"You're limited to 2 active projects.","supports":"Free plan: 2 active projects"},{"id":"s46","url":"https://support.getharvest.com/hc/en-us/articles/26117908840845-Version-2-billing-and-Free-accounts-Cancelling-your-subscription-or-closing-your-account","title":"Version 2 billing and Free accounts: Cancelling your subscription or closing your account","publisher":"vendor","quote":"We'll then email the Account Owner a link to download your account's time and invoice data, which will be available for one week after the account is closed.","supports":"the download link after an immediate close"},{"id":"s47","url":"https://support.getharvest.com/hc/en-us/articles/26117908840845-Version-2-billing-and-Free-accounts-Cancelling-your-subscription-or-closing-your-account","title":"Version 2 billing and Free accounts: Cancelling your subscription or closing your account","publisher":"vendor","quote":"If the account isn't reactivated after six months, it'll be permanently deleted along with any data in it.","supports":"deletion after six months on hold"},{"id":"s48","url":"https://support.getharvest.com/hc/en-us/articles/26759807853965-Information-about-our-billing-system-transition","title":"Information about our billing system transition","publisher":"vendor","quote":"accounts on the older system will have a v1 icon (meaning version 1) and accounts on the updated system will have a v2 icon (meaning version 2)","supports":"how to tell v1 from v2 billing"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Version 1 (legacy) billing has no documented cancel or close steps; the only documented way off a paid v1 plan is switching to Free, which is immediate. Harvest is moving v1 accounts to v2 in batches","How invoiced annual accounts and Enterprise Plus (custom pricing) cancel is not documented","What confirms a scheduled cancellation (an email or a notice on the Billing page) is not documented"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["Added a Switch to the Free plan route (immediate on v1 billing, at renewal on v2) from the help center's free-version article","Free plan item: the help center does document switching a paid account to Free (was 'not described')","Export: after an immediate close, the Account Owner is emailed a time and invoice download link valid for one week","Data: an account not reactivated within six months of a scheduled cancellation is permanently deleted"]}},"stackcut":{"vendor_id":"harvest","name":"Harvest","recipes":[{"id":"replace-harvest","title":"Time tracking","best_year_one_net":82}]},"page":"https://stackcut.io/cancel/harvest","json":"https://stackcut.io/exits/harvest.json","evidence":{"packet_revision":"2c8a8d6f18d9a728fefa39b6dfa38068eb8e4124efb77d01f41ed08a9e91922a","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"harvest--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"harvest--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"harvest--direct-web--r3","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"headspace","name":"Headspace","category":"health_fitness","website":"https://www.headspace.com","domains":["headspace.com"],"summary":"Cancel in a web browser (not the app) at headspace.com/subscription/manage with CANCEL MEMBERSHIP; App Store and Google Play subscriptions cancel there, Spotify bundles in Spotify, and Coaching separately. It expires at the end of your paid time. Web subscriptions are non-refundable; there's no pause.","routes":[{"channel":"direct_web","applies_to":"Headspace Monthly, Yearly and Two-Year subscriptions bought on headspace.com","who":"The account holder, logged in from a browser","method":"self_serve","start_url":"https://www.headspace.com/subscription/manage","steps":[{"do":"Log in at headspace.com from a desktop or mobile browser (not the Headspace app)","expect":null},{"do":"Go to headspace.com/subscription/manage","expect":"CANCEL MEMBERSHIP"},{"do":"Click or tap CANCEL MEMBERSHIP","expect":null}],"confirm_by":null,"effective":"Auto-renewal is turned off and the subscription expires at the end of your paid time","notice":"Monthly plans renew on the same day each month and Yearly plans after the annual term; headspace.com sends an email reminder before Yearly and Two-Year renewals","refund":"Subscriptions bought on headspace.com are non-refundable; email help@headspace.com to have special cases reviewed","fees":null,"source_ids":["s1","s2","s3","s4","s8","s9","s10","s12"]},{"channel":"apple_app_store","applies_to":"Headspace subscriptions bought in the iOS app (billed by Apple)","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":"https://account.apple.com/account/manage/section/subscriptions","steps":[{"do":"Open the Settings app and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then the Headspace subscription","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription","expect":null}],"confirm_by":"In Subscriptions there is no Cancel button, or an expiration message in red text","effective":"Auto-renewal stops at the end of the current billing cycle","notice":null,"refund":null,"fees":null,"source_ids":["s6","s7","s17","s18"]},{"channel":"google_play","applies_to":"Headspace subscriptions bought in the Android app (billed by Google Play)","who":"The Google Account that bought the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to your subscriptions in Google Play, signed in to the Google Account that pays","expect":"Headspace"},{"do":"Next to Headspace, click Manage, then Cancel subscription","expect":"a confirmation pop-up asking for a reason"},{"do":"Select a reason, then click Continue","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time you have already paid","notice":null,"refund":null,"fees":null,"source_ids":["s7","s19","s20"]},{"channel":"reseller_or_partner","applies_to":"Headspace + Spotify bundled subscriptions (managed by Spotify)","who":"The Spotify account holder","method":"platform_settings","start_url":"https://www.spotify.com/account/subscription","steps":[{"do":"Log in at spotify.com/account/subscription","expect":"Subscription"},{"do":"In the Subscription section of your Spotify account, manage payments or cancel","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s14","s15"]},{"channel":"direct_app","label":"Mental Health Coaching","applies_to":"Headspace Mental Health Coaching subscriptions","who":"The coaching subscriber, signed in","method":"self_serve","start_url":null,"steps":[{"do":"In the Headspace app, tap the Profile tab, then the Settings gear icon","expect":"Account & Subscription"},{"do":"Tap Account & Subscription, then Edit in the Subscription Details section","expect":null},{"do":"Follow the steps to choose your cancellation preferences and finish cancelling","expect":null},{"do":"On a desktop, use the Subscription Details section of your Profile instead and follow the steps shown","expect":null}],"confirm_by":null,"effective":"You keep your remaining coaching sessions until the subscription end date, 30 days after your most recent coaching payment","notice":null,"refund":null,"fees":null,"source_ids":["s21","s22","s23","s24","s25","s26"]}],"pay_less":[{"type":"student_or_nonprofit","what":"A Headspace Student plan is available to students in the United States, Australia, Canada, France, Germany and the UK (apply at headspace.com/studentplan)","evidence":"documented","source_ids":["s16"]}],"export":[],"after_cancel":{"access_until":"The end of your paid time","data_kept":"Your progress stays saved to your account in case you subscribe again","you_lose":["Headspace subscription content once the paid time ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Web subscriptions are cancelled in a browser, not in the Headspace app","There is no pause option; turning off auto-renewal lets the subscription run out at the end of the paid time","Free subscriptions from an employer or other organization expire on their own and need no cancelling","Headspace + Spotify bundles are cancelled in your Spotify account","Mental Health Coaching is a separate subscription with its own cancel steps (Profile, Settings, Account & Subscription)"]},"sources":[{"id":"s1","url":"https://help.headspace.com/hc/en-us/articles/115008364988-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Log in to your account from a desktop or mobile browser (not the mobile app)","supports":"cancel in a browser, not the app"},{"id":"s2","url":"https://help.headspace.com/hc/en-us/articles/115008364988-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Visit https://www.headspace.com/subscription/manage and click/tap on the CANCEL MEMBERSHIP link.","supports":"the web steps"},{"id":"s3","url":"https://help.headspace.com/hc/en-us/articles/115008364988-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"While subscriptions purchased directly through Headspace.com are non-refundable","supports":"no refunds on web purchases"},{"id":"s4","url":"https://help.headspace.com/hc/en-us/articles/115008364988-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"please reach out to us at help@headspace.com so our team can review your case individually.","supports":"special cases reviewed by support"},{"id":"s5","url":"https://help.headspace.com/hc/en-us/articles/115008364988-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"If you have been provided a free subscription from an organization, you do not need to cancel your subscription, it will automatically expire based on the date of the agreement.","supports":"organization subscriptions expire on their own"},{"id":"s6","url":"https://help.headspace.com/hc/en-us/articles/115014780447-How-do-I-cancel-my-subscription-if-I-subscribed-on-Apple-App-Store-or-Google-Play","title":"How do I cancel my subscription if I subscribed on Apple App Store or Google Play?","publisher":"vendor","quote":"Tap \"Cancel Subscription\" to disable it from auto-renewing at the end of the current billing cycle","supports":"when an Apple cancellation takes effect"},{"id":"s7","url":"https://help.headspace.com/hc/en-us/articles/115014780447-How-do-I-cancel-my-subscription-if-I-subscribed-on-Apple-App-Store-or-Google-Play","title":"How do I cancel my subscription if I subscribed on Apple App Store or Google Play?","publisher":"vendor","quote":"How do I cancel my subscription if I subscribed on Apple App Store or Google Play?","supports":"the Apple and Google Play routes"},{"id":"s8","url":"https://help.headspace.com/hc/en-us/articles/215757757-Does-my-subscription-automatically-renew","title":"Does my subscription automatically renew?","publisher":"vendor","quote":"Monthly subscriptions automatically renew on the same day each month (the day you subscribed), unless canceled.","supports":"monthly renewal date"},{"id":"s9","url":"https://help.headspace.com/hc/en-us/articles/215757757-Does-my-subscription-automatically-renew","title":"Does my subscription automatically renew?","publisher":"vendor","quote":"Yearly subscriptions automatically renew after the initial annual term unless canceled.","supports":"yearly renewal"},{"id":"s10","url":"https://help.headspace.com/hc/en-us/articles/215757757-Does-my-subscription-automatically-renew","title":"Does my subscription automatically renew?","publisher":"vendor","quote":"If you subscribe through our site directly at headspace.com, we will send you a reminder via email before the renewal takes place for all Yearly and Two-Year subscriptions.","supports":"renewal reminder email"},{"id":"s11","url":"https://help.headspace.com/hc/en-us/articles/360019961713-Can-I-pause-my-subscription","title":"Can I pause my subscription?","publisher":"vendor","quote":"We do not currently offer the option to pause your subscription.","supports":"no pause"},{"id":"s12","url":"https://help.headspace.com/hc/en-us/articles/360019961713-Can-I-pause-my-subscription","title":"Can I pause my subscription?","publisher":"vendor","quote":"disable the auto-renewal feature on your subscription so that it will expire at the end of your paid time","supports":"when access ends"},{"id":"s13","url":"https://help.headspace.com/hc/en-us/articles/360019961713-Can-I-pause-my-subscription","title":"Can I pause my subscription?","publisher":"vendor","quote":"Your progress will automatically be saved to your account, so you can start again if you decide to purchase a new subscription in the future.","supports":"what is kept"},{"id":"s14","url":"https://help.headspace.com/hc/en-us/articles/360038732374-How-do-I-cancel-my-Headspace-Spotify-bundled-subscription","title":"How do I cancel my Headspace + Spotify bundled subscription?","publisher":"vendor","quote":"As these subscriptions are managed by Spotify, please follow the steps below to cancel:","supports":"the Spotify bundle route"},{"id":"s15","url":"https://help.headspace.com/hc/en-us/articles/360038732374-How-do-I-cancel-my-Headspace-Spotify-bundled-subscription","title":"How do I cancel my Headspace + Spotify bundled subscription?","publisher":"vendor","quote":"Manage your payments or cancel by visiting the \"Subscription\" section of your account","supports":"the Spotify steps"},{"id":"s16","url":"https://help.headspace.com/hc/en-us/articles/360008780334-How-do-I-receive-the-Student-rate","title":"How do I receive the Student rate?","publisher":"vendor","quote":"The Headspace Student plan is currently only available for students within the United States, Australia, Canada, France, Germany, and the UK","supports":"the student plan"},{"id":"s17","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"s18","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"s19","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"the Google Play steps"},{"id":"s20","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when access ends on Google Play"},{"id":"s21","url":"https://help.headspace.com/hc/en-us/articles/24293340415259-How-do-I-cancel-my-coaching-subscription","title":"How do I cancel my coaching subscription?","publisher":"vendor","quote":"click on the Profile tab","supports":"coaching: first app step"},{"id":"s22","url":"https://help.headspace.com/hc/en-us/articles/24293340415259-How-do-I-cancel-my-coaching-subscription","title":"How do I cancel my coaching subscription?","publisher":"vendor","quote":"select the Settings gear icon","supports":"coaching: settings step"},{"id":"s23","url":"https://help.headspace.com/hc/en-us/articles/24293340415259-How-do-I-cancel-my-coaching-subscription","title":"How do I cancel my coaching subscription?","publisher":"vendor","quote":"click on Account & Subscription","supports":"coaching: account step"},{"id":"s24","url":"https://help.headspace.com/hc/en-us/articles/24293340415259-How-do-I-cancel-my-coaching-subscription","title":"How do I cancel my coaching subscription?","publisher":"vendor","quote":"view your Subscription Details section and select Edit","supports":"coaching: edit step"},{"id":"s25","url":"https://help.headspace.com/hc/en-us/articles/24293340415259-How-do-I-cancel-my-coaching-subscription","title":"How do I cancel my coaching subscription?","publisher":"vendor","quote":"On your desktop, you can visit your Profile and Subscription Details section and follow the steps provided to cancel your subscription.","supports":"coaching: cancelling on a desktop"},{"id":"s26","url":"https://help.headspace.com/hc/en-us/articles/24293340415259-How-do-I-cancel-my-coaching-subscription","title":"How do I cancel my coaching subscription?","publisher":"vendor","quote":"You will have access to your remaining coaching sessions until your Coaching subscription end date, which is 30 days after your most recent Coaching subscription payment.","supports":"coaching: when access ends"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["How to confirm a web cancellation (email or status) is not stated on the cancel article","Plan prices are not listed in the help center, so annual-versus-monthly savings are not given","Refunds for Mental Health Coaching are not stated on its cancel article","Care subscriptions have a separate cancellation article that was not researched; data export was not researched"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Added a Mental Health Coaching route from the coaching cancel article that the main cancel article links (s21-s26)","Summary and tips now say Coaching is cancelled separately"]}},"delete_account":{"url":"https://my.headspace.com/profile/account","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/headspace","json":"https://stackcut.io/exits/headspace.json","evidence":{"packet_revision":"c0f58bc577bb9c75d84bd5748d8244ba5f333b823095a1840a6f50eb6af4a15f","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"headspace--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"headspace--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"headspace--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"headspace--reseller-or-partner--r4","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"headspace--direct-app--r5","channel":"direct_app","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"help_scout","name":"Help Scout","category":"customer_support","website":"https://www.helpscout.com","domains":["helpscout.com","helpscout.net"],"summary":"Only the Account Owner cancels: avatar, Your Plan (contact-based: Manage your plan), red Delete Account link, reason, Delete Account. The account closes immediately and data is deleted 60 days later, so export first. Prepaid fees aren't refunded outside the 30-day first-payment guarantee.","routes":[{"channel":"direct_web","label":"User-based and contact-based plans","applies_to":"Help Scout user-based and contact-based plans, paid monthly or by annual prepayment","who":"The Account Owner only","method":"self_serve","start_url":"https://secure.helpscout.net/members/plan/","steps":[{"do":"Export anything you need first: the account becomes inaccessible the moment you delete it","expect":null},{"do":"Click your avatar or initials in the right corner of the top navigation menu, then select Your Plan","expect":"the Plan overview page"},{"do":"On a contact-based plan, click Manage your plan","expect":null},{"do":"Scroll down and click the red Delete Account link at the bottom of the page","expect":"a choice of reasons for canceling"},{"do":"Choose the reason you're canceling, then click Delete Account","expect":null}],"confirm_by":"The account is inaccessible as soon as you click Delete Account","effective":"Immediately: the account is terminated when you click Delete Account, with no access for the rest of the billing period","notice":null,"refund":"A 30-day money-back guarantee on your first payment (request a full refund by email within 30 days). Otherwise prepaid fees aren't refunded","fees":"Terminating doesn't end the obligation to pay all fees for the entire term you agreed to","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13"]},{"channel":"direct_web","label":"Stop an annual prepayment renewing","applies_to":"Standard or Plus plans paid by annual prepayment (annual credit)","who":"The Account Owner, or a user the Account Owner has given the Manage Account: Billing and plan changes permission","method":"self_serve","start_url":"https://secure.helpscout.net/members/plan/","steps":[{"do":"Go to Your Plan and toggle Auto-renew annual payment off","expect":null},{"do":"When the annual credit runs out, billing switches to monthly; to stop paying altogether, delete the account as in the main route","expect":null}],"confirm_by":null,"effective":"The annual prepayment doesn't renew; billing moves to monthly once the annual credit is used up","notice":null,"refund":"Prepaid fees aren't refunded, apart from the 30-day guarantee on a first payment","fees":null,"source_ids":["s14","s15","s13","s10","s16","s40"]},{"channel":"sales_contract","applies_to":"Service plans with an agreed initial term, such as annual prepayments by wire or ACH (offered for amounts over $2,500)","who":"The customer, by written notice sent by postal mail","method":"letter","start_url":null,"steps":[{"do":"Mail Help Scout written notice that you don't intend to renew, to the postal address listed on Help Scout's website and in the app, so it arrives at least 30 days before the current term expires","expect":null},{"do":"If you prepaid by wire transfer or ACH, that payment isn't auto-renewed: renewing takes a new invoice from Help Scout's team or adding a credit card, so do neither","expect":null}],"confirm_by":null,"effective":"At the end of the current term; under the Terms, without notice the plan renews for another period equal to the initial term","notice":"Written notice of intent not to renew, sent by postal mail, at least 30 days before the current term expires","refund":"No refund of prepaid fees","fees":"Terminating doesn't end the obligation to pay all fees for the entire term","source_ids":["s17","s18","s19","s11","s12","s37","s38","s39"]}],"pay_less":[{"type":"free_plan","what":"The Free plan helps up to 100 contacts per monthly cycle, with 1 shared inbox for up to 5 users and 1 Docs site. After 100 contacts you can't reply until the next cycle or an upgrade. Plans are listed under Your Plan, Plans","evidence":"documented","source_ids":["s20","s21","s22","s23"]},{"type":"annual_billing","what":"Paying annually in advance gives a 16% discount on the per-user monthly cost (Standard and Plus), plus a discount on some add-ons","evidence":"documented","source_ids":["s24","s25"]},{"type":"student_or_nonprofit","what":"Non-profits get 10% off, which can be combined with the annual discount; organizations focused on human rights, environmental sustainability or underrepresentation in tech can get up to 100% off","evidence":"documented","source_ids":["s26","s27"]},{"type":"seat_reduction","what":"On an annual prepayment, removing users or downgrading makes your annual credit last longer than a year","evidence":"documented","source_ids":["s16"]}],"export":[{"data":"Reports (All Channels, Email, Company and Happiness), with their data except conversation thread contents","how":"Export them from within Help Scout's reports","format":"CSV or XLSX","limits":"Conversation thread contents aren't included","source_ids":["s28"]},{"data":"Customers, users and conversations; Docs articles","how":"Use the Inbox API (customers, users, conversations) and the Docs API (articles); the API is the only way to get this data out","format":null,"limits":"Do it before cancelling: the account is inaccessible right after Delete Account","source_ids":["s29","s30","s31","s2"]},{"data":"A customer list (names and email addresses)","how":"The Account Owner asks Help Scout support for it","format":"CSV","limits":"Doesn't include conversation history","source_ids":["s32","s33"]}],"after_cancel":{"access_until":"None: the account is inaccessible as soon as you click Delete Account","data_kept":"The Terms let you ask in writing to restore the data within 14 days of cancelling; the help center says all account data is permanently deleted 60 days after cancellation","you_lose":["Access to the account, immediately","Any unused prepaid fees or annual credit, which aren't refunded","Everything in the account once it is permanently deleted"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"You choose a reason for canceling before the final Delete Account click","tips":["Cancelling is deleting: there's no end-of-period access, so export data before clicking Delete Account","Only the Account Owner can cancel; if that isn't you, ask the Account Owner","To stop an annual prepayment renewing without closing the account, turn off Auto-renew annual payment under Your Plan","A first-payment refund must be requested by email within 30 days of that payment","After cancelling, data can be restored only on written request within 14 days","A contracted term needs written non-renewal notice by postal mail at least 30 days before it ends"]},"sources":[{"id":"s1","url":"https://docs.helpscout.com/article/473-cancel-your-help-scout-account","title":"Cancel Your Help Scout Account","publisher":"vendor","quote":"Only the Account Owner can cancel the account, and if you're sure you want to cancel, please remember that there's no turning back — the account will be terminated immediately.","supports":"who can cancel, and that it's immediate"},{"id":"s2","url":"https://docs.helpscout.com/article/473-cancel-your-help-scout-account","title":"Cancel Your Help Scout Account","publisher":"vendor","quote":"As soon as you click Delete Account, your account will be inaccessible.","supports":"access ends at once"},{"id":"s3","url":"https://docs.helpscout.com/article/473-cancel-your-help-scout-account","title":"Cancel Your Help Scout Account","publisher":"vendor","quote":"Make sure to export your data before canceling.","supports":"export first"},{"id":"s4","url":"https://docs.helpscout.com/article/473-cancel-your-help-scout-account","title":"Cancel Your Help Scout Account","publisher":"vendor","quote":"Click your avatar or initials in the right corner of the top navigation menu, then select Your Plan.","supports":"where the flow starts"},{"id":"s5","url":"https://docs.helpscout.com/article/473-cancel-your-help-scout-account","title":"Cancel Your Help Scout Account","publisher":"vendor","quote":"Click on Manage your plan.","supports":"the extra step on contact-based plans"},{"id":"s6","url":"https://docs.helpscout.com/article/473-cancel-your-help-scout-account","title":"Cancel Your Help Scout Account","publisher":"vendor","quote":"Scroll down and click the red Delete Account link at the bottom of the page.","supports":"the Delete Account link"},{"id":"s7","url":"https://docs.helpscout.com/article/473-cancel-your-help-scout-account","title":"Cancel Your Help Scout Account","publisher":"vendor","quote":"Choose the reason you're canceling your account, then click Delete Account to immediately cancel your account.","supports":"the reason prompt and final step"},{"id":"s8","url":"https://docs.helpscout.com/article/473-cancel-your-help-scout-account","title":"Cancel Your Help Scout Account","publisher":"vendor","quote":"All account data will be permanently deleted 60 days after the account is canceled.","supports":"data deletion after 60 days"},{"id":"s9","url":"https://docs.helpscout.com/article/596-billing-and-plans-guide","title":"Billing and Plans Guide","publisher":"vendor","quote":"If you decide not to use Help Scout in your business within 30 days from your first payment, you may request a full refund.","supports":"the first-payment refund"},{"id":"s10","url":"https://docs.helpscout.com/article/1593-contact-based-billing-and-plans-guide","title":"Manage Your Contact-based Plan","publisher":"vendor","quote":"If you decide not to use Help Scout in your business within 30 days from your first payment, you may request a full refund by emailing us.","supports":"refunds are requested by email"},{"id":"s11","url":"https://www.helpscout.com/company/legal/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"such termination shall not terminate or affect Customer's obligation to pay all Fees for the entire Term for Services agreed upon by Customer","supports":"fees for the whole term stay due"},{"id":"s12","url":"https://www.helpscout.com/company/legal/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"Customer shall not be entitled any refund of prepaid Fees.","supports":"no refund of prepaid fees"},{"id":"s13","url":"https://www.helpscout.com/company/legal/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"Customer may terminate the Services and this Agreement at any time, for any or no reason, using the 'Your Plan' page.","supports":"cancelling from Your Plan at any time"},{"id":"s14","url":"https://docs.helpscout.com/article/1421-about-annual-payments","title":"About Annual Payments","publisher":"vendor","quote":"Head to Your Plan and toggle Auto-renew annual payment off if you'd like to switch back to monthly billing when your annual credits have been depleted.","supports":"stopping the annual renewal"},{"id":"s15","url":"https://docs.helpscout.com/article/596-billing-and-plans-guide","title":"Billing and Plans Guide","publisher":"vendor","quote":"The Account Owner, Administrators, and any Users that have been given the Manage Account: Billing and plan changes permission are able to view your current plan details","supports":"who can see and manage the plan"},{"id":"s16","url":"https://docs.helpscout.com/article/1421-about-annual-payments","title":"About Annual Payments","publisher":"vendor","quote":"If you remove users through the year or downgrade your plan, your credit will last longer than a year.","supports":"removing users stretches annual credit"},{"id":"s17","url":"https://www.helpscout.com/company/legal/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"Following the Initial Term, Service Plans will automatically renew for successive periods or quantities, as applicable, equal to the Initial Term","supports":"auto-renewal"},{"id":"s18","url":"https://www.helpscout.com/company/legal/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"unless either party provides written notice of intent not to renew at least 30-days prior to the expiration date of the Initial Term or the then-current Renewal Term, if any.","supports":"the 30-day non-renewal notice"},{"id":"s19","url":"https://docs.helpscout.com/article/1421-about-annual-payments","title":"About Annual Payments","publisher":"vendor","quote":"We offer payment by wire or ACH transfer for amounts over $2500 when pre-paying annually.","supports":"annual prepayments by wire or ACH"},{"id":"s20","url":"https://docs.helpscout.com/article/1597-free-plan","title":"Help Scout Free Plan","publisher":"vendor","quote":"Free accounts are limited to helping 100 contacts per monthly cycle.","supports":"the free plan contact limit"},{"id":"s21","url":"https://docs.helpscout.com/article/1597-free-plan","title":"Help Scout Free Plan","publisher":"vendor","quote":"You get 1 shared Inbox with up to 5 users.","supports":"free plan inbox and users"},{"id":"s22","url":"https://docs.helpscout.com/article/1597-free-plan","title":"Help Scout Free Plan","publisher":"vendor","quote":"When you reach that limit before your monthly cycle is up, you won't be able to reply to customers","supports":"what happens at the limit"},{"id":"s23","url":"https://docs.helpscout.com/article/596-billing-and-plans-guide","title":"Billing and Plans Guide","publisher":"vendor","quote":"click Plans in the left navigation menu to see the currently available plans, along with the details of what each plan includes.","supports":"where plans are changed"},{"id":"s24","url":"https://docs.helpscout.com/article/1421-about-annual-payments","title":"About Annual Payments","publisher":"vendor","quote":"Paying in advance annually will mean that you receive a 16% discount on the cost per user per month, as well as a discount on some of the add-ons available.","supports":"the annual discount"},{"id":"s25","url":"https://docs.helpscout.com/article/1421-about-annual-payments","title":"About Annual Payments","publisher":"vendor","quote":"Whether you're on the Standard or Plus plan, you can choose to make an annual payment which gives you a discount on the per User per month cost.","supports":"which plans can pay annually"},{"id":"s26","url":"https://docs.helpscout.com/article/596-billing-and-plans-guide","title":"Billing and Plans Guide","publisher":"vendor","quote":"We offer a 10% discount to non-profit organizations, which can be combined with the annual payment discount.","supports":"the non-profit discount"},{"id":"s27","url":"https://docs.helpscout.com/article/596-billing-and-plans-guide","title":"Billing and Plans Guide","publisher":"vendor","quote":"We offer a more significant discount on Help Scout (up to 100%) for organizations that focus on human rights, environmental sustainability, or underrepresentation in tech.","supports":"the larger discount program"},{"id":"s28","url":"https://docs.helpscout.com/article/466-data-export","title":"Data Export Options","publisher":"vendor","quote":"Reporting data for selected reports (All Channels, Email, Company, and Happiness) is available to be exported right from within Help Scout as either a CSV or XLSX file.","supports":"report exports and formats"},{"id":"s29","url":"https://docs.helpscout.com/article/466-data-export","title":"Data Export Options","publisher":"vendor","quote":"Exporting data via the API is currently the only means of obtaining data.","supports":"other data needs the API"},{"id":"s30","url":"https://docs.helpscout.com/article/466-data-export","title":"Data Export Options","publisher":"vendor","quote":"Customer, Help Scout User, and conversation data is available on demand via the Inbox API.","supports":"the Inbox API export"},{"id":"s31","url":"https://docs.helpscout.com/article/466-data-export","title":"Data Export Options","publisher":"vendor","quote":"All Docs articles can be obtained using the Docs API.","supports":"the Docs API export"},{"id":"s32","url":"https://docs.helpscout.com/article/466-data-export","title":"Data Export Options","publisher":"vendor","quote":"On request, we're able to provide a .CSV file to Help Scout Account Owners containing the names and email addresses of all of your customers.","supports":"the customer list on request"},{"id":"s33","url":"https://docs.helpscout.com/article/466-data-export","title":"Data Export Options","publisher":"vendor","quote":"This export does not include conversation history.","supports":"the customer list limit"},{"id":"s34","url":"https://www.helpscout.com/company/legal/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"This information can be restored by written request from Customer to Help Scout during the 14 days following the effective date of cancellation.","supports":"the 14-day restore window"},{"id":"s35","url":"https://www.helpscout.com/company/legal/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"A cancelled Account cannot be recovered or restored from Help Scout following such 14-day period.","supports":"no recovery after 14 days"},{"id":"s36","url":"https://www.helpscout.com/company/legal/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"Any cancellation of Customer's Account will result in the deactivation or deletion of Customer Data in the Account.","supports":"cancelling deactivates or deletes data"},{"id":"s37","url":"https://www.helpscout.com/company/legal/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"Any notices required or allowed under this Agreement will be provided to Help Scout by postal mail to the address for Help Scout listed on the Platform","supports":"notices, including non-renewal notices, go by postal mail"},{"id":"s38","url":"https://docs.helpscout.com/article/1421-about-annual-payments","title":"About Annual Payments","publisher":"vendor","quote":"Annual payments made by wire transfer or ACH are not eligible for Auto-renew.","supports":"wire or ACH annual payments don't auto-renew"},{"id":"s39","url":"https://docs.helpscout.com/article/1421-about-annual-payments","title":"About Annual Payments","publisher":"vendor","quote":"you will need to contact our team to arrange a new invoice for payment, or add a credit card to your account to renew.","supports":"what renews a wire or ACH annual payment"},{"id":"s40","url":"https://docs.helpscout.com/article/596-billing-and-plans-guide","title":"Billing and Plans Guide","publisher":"vendor","quote":"Account Owners can grant the Manage billing and plan changes to other user roles, and on the Plus and Pro plans to individual users.","supports":"who can be given billing and plan permissions"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Help Scout's pricing page couldn't be checked, so plan prices aren't covered","The help center says data is permanently deleted 60 days after cancelling, while the Terms allow restoring it on written request only within 14 days","Steps for downgrading a paid plan (including to the Free plan), and when a downgrade takes effect, aren't documented beyond Your Plan, Plans","Billing through the iOS or Android apps isn't mentioned, so no app store route is given","The email address for refund requests and Help Scout's postal address for notices aren't printed on the pages read (the Terms point to the address listed on its website)"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Contract route: notice must go by postal mail per the Terms; method set to letter","Contract route: added that wire/ACH annual payments aren't auto-renewed (a new invoice or a card renews them)","Annual auto-renew route: who can change it is the Account Owner or a user given the billing permission"]}},"delete_account":{"url":"https://docs.helpscout.com/article/473-cancel-your-help-scout-account","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"help_scout","name":"Help Scout","recipes":[{"id":"support-inbox","title":"Small-team support inbox","best_year_one_net":3060}]},"page":"https://stackcut.io/cancel/help_scout","json":"https://stackcut.io/exits/help_scout.json","evidence":{"packet_revision":"4ca76beb2881db0442413f6a6197100a85e1eb8f6229ce58d9bad177b26f6246","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"help-scout--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"help-scout--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"help-scout--sales-contract--r3","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"heroku","name":"Heroku","category":"developer_tools","website":"https://www.heroku.com","domains":["heroku.com","herokuapp.com"],"summary":"Heroku bills monthly in arrears for usage. To stop charges, delete apps or scale dynos to 0, remove add-ons and databases, and unsubscribe from Eco on the Billing page. To close a personal account, delete apps, pay what's owed, then Account Settings, Close this account. Gotcha: last month's usage still bills.","routes":[{"channel":"direct_web","label":"Stop charges, keep the account","applies_to":"Personal accounts and Heroku Teams paying for dynos, add-ons, databases or the Eco dynos plan","who":"The account holder; for a Heroku Team's apps, a team member who manages them","method":"self_serve","start_url":"https://dashboard.heroku.com/account/billing","steps":[{"do":"Open the Billing tab in the Heroku Dashboard and select View Details to see this month's usage","expect":null},{"do":"Scale each app's dynos down to 0 in the Dashboard or the CLI, or delete apps you no longer need (the app's Settings tab, Delete app..., or heroku apps:destroy); deleting an app is irreversible","expect":null},{"do":"Export any data you want, then remove or delete database resources you don't use and downgrade or delete third-party add-ons","expect":null},{"do":"If you subscribe to the Eco dynos plan, unsubscribe on the Billing page","expect":null},{"do":"Expect one more invoice: each month's bill covers the previous month's usage","expect":null}],"confirm_by":"The Billing tab tracks current usage and costs: check that nothing is still accruing","effective":"Costs are prorated to the second, so a dyno stops billing when it is scaled to 0 and an add-on when it is destroyed. After you unsubscribe from Eco, its hours stay usable to the end of the month and Eco dynos scale to 0 the next month","notice":null,"refund":null,"fees":"The Eco plan is a flat $5 for each month you're subscribed, whether or not you used it, and the full $5 is charged even if you subscribe after the 1st","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s11","s12","s13","s14","s15","s16","s17","s27","s52"]},{"channel":"direct_web","label":"Close a personal account","applies_to":"Personal Heroku accounts billed to a credit card","who":"The account holder. If you're the only admin of an Enterprise Team, delete the team or designate another admin first","method":"self_serve","start_url":"https://dashboard.heroku.com/account","steps":[{"do":"Download any invoices you want to keep: you can't see them after the account is closed","expect":null},{"do":"Delete or transfer every app on the account so no more usage accrues","expect":null},{"do":"Pay any unpaid invoices: on the Billing page select Pay Now","expect":"Review Credit Card and Pay"},{"do":"Once the account owns no apps, use Remove Credit Card on the Billing page to pay the current month's partial usage right away","expect":null},{"do":"Select your avatar in the upper-right corner, choose Account Settings, then select Close this account... at the bottom of the page","expect":null}],"confirm_by":"Once the account is deleted you can't log into the Heroku Dashboard with your email and password","effective":"Closing is irreversible. A personal account can't be closed mid-billing period while paid usage is outstanding, so the month's usage is paid first","notice":null,"refund":null,"fees":"Unpaid invoices and usage accrued this month must be paid before the account can be closed","source_ids":["s18","s19","s20","s21","s22","s23","s24","s25","s26","s28","s29","s31","s32","s33","s34","s40","s53"]},{"channel":"direct_web","label":"Close a Heroku Team","applies_to":"Heroku Teams, which keep a credit card on file at all times","who":"A team member who manages the team; stay on the team, and keep your personal account, until the team is deleted","method":"self_serve","start_url":"https://dashboard.heroku.com","steps":[{"do":"Download the team's invoices: they can't be accessed after deletion","expect":null},{"do":"Delete all of the team's applications, pipelines and add-ons","expect":null},{"do":"Pay any unpaid invoices, then open a ticket with Heroku Billing support and ask for expedited payment of the current balance (teams can't use Remove Credit Card)","expect":null},{"do":"In the team, select Settings, then Delete Team...","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":"The outstanding balance, including the current month's usage, must be paid before the team can be closed","source_ids":["s28","s30","s36","s37","s38","s39","s50","s51"]}],"pay_less":[{"type":"downgrade","what":"Eco dynos: 1,000 dyno hours a month for a flat $5 a month. If the hours run out, Eco dynos sleep for the rest of the month","evidence":"documented","source_ids":["s10","s49"]},{"type":"student_or_nonprofit","what":"Heroku for GitHub Students: $13 a month in platform credits for 24 months, for students who qualify for the GitHub Student Developer Pack and are 18 or older. Credits don't cover paid third-party add-ons, and unused credits expire","evidence":"documented","source_ids":["s41","s42","s43","s44"]}],"export":[{"data":"Heroku Postgres databases","how":"Create a backup with heroku pg:backups:capture --app <app>, then download it with heroku pg:backups:download --app <app>","format":"A pg_dump file in custom format, which restores to other PostgreSQL installations","limits":"This backup method is meant for moderately loaded databases up to 20 GB. Destroying a database add-on destroys its data, so download first","source_ids":["s45","s46","s47","s5"]},{"data":"Invoices","how":"Download them from the Billing page before closing the account or team","format":null,"limits":"Invoices can't be accessed after the account or team is deleted","source_ids":["s24","s39"]}],"after_cancel":{"access_until":"Closing is irreversible: you can't access anything stored in the account afterwards, including invoices","data_kept":null,"you_lose":["Deleted apps (deleting an app is irreversible) and the data in any add-ons you destroy","Access to the account, its information and its invoices","Using Heroku again needs a new account","After removing a card, you can't add another or re-verify the account for up to 30 days"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Dynos scaled above 0 bill whether or not they get traffic: scale them to 0 or delete the app","The Eco plan is a flat monthly fee that renews on the 1st of each month: unsubscribe on the Billing page even if you don't use it","The card can't be removed while Basic or higher dynos or add-ons are still provisioned, or while invoices are outstanding","Heroku Teams are closed separately from personal accounts and need a Billing support ticket to pay the final balance","Don't remove yourself from a team, or close your personal account, before the team is deleted","Heroku Enterprise accounts are on contracts: the Plan section of the Enterprise account's Usage tab shows the start and end dates of active contracts"]},"sources":[{"id":"s1","url":"https://devcenter.heroku.com/articles/usage-and-billing","title":"Usage and Billing","publisher":"vendor","quote":"In any given month, you receive the bill for the previous month of use, not the current month.","supports":"the final invoice arrives the month after usage"},{"id":"s2","url":"https://devcenter.heroku.com/articles/usage-and-billing","title":"Usage and Billing","publisher":"vendor","quote":"Heroku prorates all costs to the second, calculated based on when you created or destroyed an add-on.","supports":"charges stop when a resource is destroyed"},{"id":"s3","url":"https://devcenter.heroku.com/articles/usage-and-billing","title":"Usage and Billing","publisher":"vendor","quote":"Any dynos scaled above 0 accrue usage, regardless of traffic or activity.","supports":"running dynos bill even without traffic"},{"id":"s4","url":"https://devcenter.heroku.com/articles/usage-and-billing","title":"Usage and Billing","publisher":"vendor","quote":"You are charged for this plan for each month that you are subscribed, whether you used any Eco dynos that month or not.","supports":"the Eco plan bills even when unused"},{"id":"s5","url":"https://devcenter.heroku.com/articles/usage-and-billing","title":"Usage and Billing","publisher":"vendor","quote":"Destroying an add-on also destroys all associated data.","supports":"export before removing add-ons"},{"id":"s6","url":"https://devcenter.heroku.com/articles/eco-dyno-hours","title":"Eco Dynos Plan","publisher":"vendor","quote":"You can unsubscribe from the Eco dynos plan from the Billing page of your dashboard.","supports":"where to unsubscribe from Eco"},{"id":"s7","url":"https://devcenter.heroku.com/articles/eco-dyno-hours","title":"Eco Dynos Plan","publisher":"vendor","quote":"You can still use your remaining pool of hours until the end of the current month.","supports":"Eco hours stay usable after unsubscribing"},{"id":"s8","url":"https://devcenter.heroku.com/articles/eco-dyno-hours","title":"Eco Dynos Plan","publisher":"vendor","quote":"Next month, all Eco dynos scale to 0 unless you subscribe to the Eco dynos plan again.","supports":"what happens to Eco dynos the next month"},{"id":"s9","url":"https://devcenter.heroku.com/articles/eco-dyno-hours","title":"Eco Dynos Plan","publisher":"vendor","quote":"If you subscribe to Eco after the first day, you are still charged the full $5 for that month.","supports":"the Eco fee isn't prorated"},{"id":"s10","url":"https://devcenter.heroku.com/articles/eco-dyno-hours","title":"Eco Dynos Plan","publisher":"vendor","quote":"The Eco dynos plan provides 1000 dyno hours for $5 per month.","supports":"the Eco plan price"},{"id":"s11","url":"https://devcenter.heroku.com/articles/eco-dyno-hours","title":"Eco Dynos Plan","publisher":"vendor","quote":"The Eco dynos plan always renews on the first day of each month.","supports":"when the Eco plan renews"},{"id":"s12","url":"https://devcenter.heroku.com/articles/optimizing-resource-costs","title":"Optimizing Resource Costs","publisher":"vendor","quote":"Scale down your dynos when they're not needed by: Manually scaling your app's dynos through the Heroku Dashboard or the CLI","supports":"scaling dynos down to stop charges"},{"id":"s13","url":"https://devcenter.heroku.com/articles/optimizing-resource-costs","title":"Optimizing Resource Costs","publisher":"vendor","quote":"Remove or delete any database resources that are no longer in use.","supports":"removing databases to stop charges"},{"id":"s14","url":"https://devcenter.heroku.com/articles/optimizing-resource-costs","title":"Optimizing Resource Costs","publisher":"vendor","quote":"Downgrade or delete any third-party add-ons from your app","supports":"removing add-ons to stop charges"},{"id":"s15","url":"https://devcenter.heroku.com/articles/optimizing-resource-costs","title":"Optimizing Resource Costs","publisher":"vendor","quote":"For non-Heroku Enterprise accounts, track your current usage and costs on your account's Billing tab","supports":"checking that charges have stopped"},{"id":"s16","url":"https://help.heroku.com/LGKL6LTN/how-do-i-delete-destroy-an-app-on-heroku","title":"How do I delete/destroy an app on Heroku?","publisher":"vendor","quote":"Delete app...","supports":"the Dashboard button that deletes an app"},{"id":"s17","url":"https://help.heroku.com/LGKL6LTN/how-do-i-delete-destroy-an-app-on-heroku","title":"How do I delete/destroy an app on Heroku?","publisher":"vendor","quote":"heroku apps:destroy","supports":"the CLI command that deletes an app"},{"id":"s18","url":"https://help.heroku.com/R2NSPPFU/how-do-i-close-my-personal-heroku-account","title":"How do I close my Personal Heroku account?","publisher":"vendor","quote":"Select your Avatar in the upper-right hand corner","supports":"the first closing step"},{"id":"s19","url":"https://help.heroku.com/R2NSPPFU/how-do-i-close-my-personal-heroku-account","title":"How do I close my Personal Heroku account?","publisher":"vendor","quote":"Chose the option Account Settings","supports":"the Account Settings step"},{"id":"s20","url":"https://help.heroku.com/R2NSPPFU/how-do-i-close-my-personal-heroku-account","title":"How do I close my Personal Heroku account?","publisher":"vendor","quote":"Close this account...","supports":"the closing link"},{"id":"s21","url":"https://help.heroku.com/R2NSPPFU/how-do-i-close-my-personal-heroku-account","title":"How do I close my Personal Heroku account?","publisher":"vendor","quote":"Closing your account is irreversible.","supports":"closing can't be undone"},{"id":"s22","url":"https://help.heroku.com/R2NSPPFU/how-do-i-close-my-personal-heroku-account","title":"How do I close my Personal Heroku account?","publisher":"vendor","quote":"A personal Heroku account cannot be closed mid-billing period if any paid usage has accrued","supports":"usage must be paid before closing"},{"id":"s23","url":"https://help.heroku.com/R2NSPPFU/how-do-i-close-my-personal-heroku-account","title":"How do I close my Personal Heroku account?","publisher":"vendor","quote":"Once your account owns no applications, you can use the Remove Credit Card feature on the Billing Page to expedite your final payment for the partial billing period.","supports":"paying the final partial month"},{"id":"s24","url":"https://help.heroku.com/R2NSPPFU/how-do-i-close-my-personal-heroku-account","title":"How do I close my Personal Heroku account?","publisher":"vendor","quote":"After account deletion, you will not be able to access invoices for your Personal account.","supports":"download invoices first"},{"id":"s25","url":"https://help.heroku.com/R2NSPPFU/how-do-i-close-my-personal-heroku-account","title":"How do I close my Personal Heroku account?","publisher":"vendor","quote":"Once a Personal Heroku account is closed, you will not be able to access any of the information stored in your account.","supports":"what you lose"},{"id":"s26","url":"https://help.heroku.com/KXT7TVJG/why-do-i-see-unpaid-invoices-when-trying-to-close-my-account","title":"Why do I see unpaid invoices when trying to close my account?","publisher":"vendor","quote":"If you have any unpaid invoices, you'll be unable to close your account.","supports":"unpaid invoices block closing"},{"id":"s27","url":"https://help.heroku.com/KXT7TVJG/why-do-i-see-unpaid-invoices-when-trying-to-close-my-account","title":"Why do I see unpaid invoices when trying to close my account?","publisher":"vendor","quote":"To view your current usage for the month, visit your Billing tab in the Dashboard and select View Details","supports":"where to see current usage"},{"id":"s28","url":"https://help.heroku.com/KXT7TVJG/why-do-i-see-unpaid-invoices-when-trying-to-close-my-account","title":"Why do I see unpaid invoices when trying to close my account?","publisher":"vendor","quote":"To pay outstanding invoices, select Pay Now.","supports":"paying unpaid invoices"},{"id":"s29","url":"https://help.heroku.com/KXT7TVJG/why-do-i-see-unpaid-invoices-when-trying-to-close-my-account","title":"Why do I see unpaid invoices when trying to close my account?","publisher":"vendor","quote":"Heroku bills on a monthly basis for usage accrued in the previous month in USD.","supports":"billing in arrears"},{"id":"s30","url":"https://help.heroku.com/KXT7TVJG/why-do-i-see-unpaid-invoices-when-trying-to-close-my-account","title":"Why do I see unpaid invoices when trying to close my account?","publisher":"vendor","quote":"Heroku Teams do not have access to the Remove Credit Card feature, so please open a ticket with Heroku Support requesting to expedite payment.","supports":"teams pay the final balance through support"},{"id":"s31","url":"https://devcenter.heroku.com/articles/account-management","title":"Account Management","publisher":"vendor","quote":"You can close your account by visiting your account page. At the bottom of the page, there's a link to close your account.","supports":"where the close link is"},{"id":"s32","url":"https://devcenter.heroku.com/articles/account-management","title":"Account Management","publisher":"vendor","quote":"To make sure that no additional balance accrues while you wait for final payment processing, delete all apps on your account.","supports":"delete apps before closing"},{"id":"s33","url":"https://devcenter.heroku.com/articles/account-management","title":"Account Management","publisher":"vendor","quote":"If you're the only admin of an Enterprise Team, before you can delete your account, you must delete the team or designate another person as an admin.","supports":"the Enterprise Team admin rule"},{"id":"s34","url":"https://devcenter.heroku.com/articles/credit-card-processing","title":"Credit Card Processing","publisher":"vendor","quote":"provisioned resources that require a credit card, such as Basic dynos or above and add-ons, you must remove these resources before you can remove your credit card","supports":"what must go before the card can be removed"},{"id":"s35","url":"https://devcenter.heroku.com/articles/credit-card-processing","title":"Credit Card Processing","publisher":"vendor","quote":"After you remove your credit card, you can't add another card or re-verify your account for up to 30 days.","supports":"the 30-day wait after removing a card"},{"id":"s36","url":"https://help.heroku.com/PKEZDG48/how-do-i-close-my-heroku-team","title":"How do I close my Heroku Team?","publisher":"vendor","quote":"To close your Heroku Team, all applications, pipelines, and add-ons must be deleted.","supports":"what must be deleted before closing a team"},{"id":"s37","url":"https://help.heroku.com/PKEZDG48/how-do-i-close-my-heroku-team","title":"How do I close my Heroku Team?","publisher":"vendor","quote":"To expedite the final payment for any outstanding balance and close the Heroku Team, please open a ticket with the Heroku Billing support and request expedited payment.","supports":"paying a team's final balance"},{"id":"s38","url":"https://help.heroku.com/PKEZDG48/how-do-i-close-my-heroku-team","title":"How do I close my Heroku Team?","publisher":"vendor","quote":"To delete the Team in your Heroku account, select Settings and then the option to Delete Team...","supports":"the team deletion step"},{"id":"s39","url":"https://help.heroku.com/PKEZDG48/how-do-i-close-my-heroku-team","title":"How do I close my Heroku Team?","publisher":"vendor","quote":"After account deletion, you will not be able to access previous invoices.","supports":"download team invoices first"},{"id":"s40","url":"https://help.heroku.com/BW78NPIW/how-do-i-know-if-my-heroku-account-has-been-deleted","title":"How do I know if my Heroku account has been deleted?","publisher":"vendor","quote":"You will not be able to log into the Heroku Dashboard with your email and password","supports":"how to confirm the account is closed"},{"id":"s41","url":"https://www.heroku.com/github-students","title":"Heroku for GitHub Students","publisher":"vendor","quote":"$13 per month for 24 months (for a total value of $312)","supports":"the student credit amount"},{"id":"s42","url":"https://www.heroku.com/github-students","title":"Heroku for GitHub Students","publisher":"vendor","quote":"If you qualify for the GitHub Student Developer Pack and are 18 years of age or older, then you are eligible to apply","supports":"student eligibility"},{"id":"s43","url":"https://www.heroku.com/github-students","title":"Heroku for GitHub Students","publisher":"vendor","quote":"Credits do not apply to paid third-party add-ons.","supports":"what the credits don't cover"},{"id":"s44","url":"https://www.heroku.com/github-students","title":"Heroku for GitHub Students","publisher":"vendor","quote":"Any unused platform credits at the end of the program period will expire. You will need to either spin down your resources or be charged for them.","supports":"charges resume when the credits end"},{"id":"s45","url":"https://devcenter.heroku.com/articles/heroku-postgres-import-export","title":"Importing and Exporting Heroku Postgres Databases","publisher":"vendor","quote":"To export the data from your Heroku Postgres database, use pg:backups:capture to create a backup for a database and pg:backups:download to download the latest backup.","supports":"how to export a database"},{"id":"s46","url":"https://devcenter.heroku.com/articles/heroku-postgres-import-export","title":"Importing and Exporting Heroku Postgres Databases","publisher":"vendor","quote":"The resulting backup file uses the custom format option in pg_dump.","supports":"the export format"},{"id":"s47","url":"https://devcenter.heroku.com/articles/heroku-postgres-import-export","title":"Importing and Exporting Heroku Postgres Databases","publisher":"vendor","quote":"In general, PGBackups are intended for moderately loaded databases up to 20 GB.","supports":"the export size limit"},{"id":"s48","url":"https://devcenter.heroku.com/articles/enterprise-account-usage","title":"Enterprise Account Usage","publisher":"vendor","quote":"This information includes the Heroku products you have licenses for and the quantity, and the start and end dates of your active contracts.","supports":"where Enterprise contract dates are shown"},{"id":"s49","url":"https://devcenter.heroku.com/articles/eco-dyno-hours","title":"Eco Dynos Plan","publisher":"vendor","quote":"If you run out of hours, all Eco dynos sleep for the rest of the month.","supports":"the Eco plan's limit"},{"id":"s50","url":"https://help.heroku.com/PKEZDG48/how-do-i-close-my-heroku-team","title":"How do I close my Heroku Team?","publisher":"vendor","quote":"Please do not remove yourself from the Team, as you will not be able to manage the team or team resources.","supports":"stay on the team until it is deleted"},{"id":"s51","url":"https://devcenter.heroku.com/articles/account-management","title":"Account Management","publisher":"vendor","quote":"Remove Credit Card isn't available for Heroku Team accounts, as teams must have a credit card on file at all times.","supports":"teams keep a card on file"},{"id":"s52","url":"https://help.heroku.com/LGKL6LTN/how-do-i-delete-destroy-an-app-on-heroku","title":"How do I delete/destroy an app on Heroku?","publisher":"vendor","quote":"Please note, deleting an application via either method is irreversible.","supports":"app deletion can't be undone"},{"id":"s53","url":"https://devcenter.heroku.com/articles/credit-card-processing","title":"Credit Card Processing","publisher":"vendor","quote":"Additionally, you must first finalize all outstanding Heroku invoices.","supports":"invoices must be paid before removing the card"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["How to end a Heroku Enterprise contract, and any notice it needs, isn't described on Heroku's public Dev Center or help pages","Heroku's help pages don't state a refund policy for usage charges","How long Heroku keeps an account's data after it is closed isn't stated on the help pages","Whether Heroku sends a confirmation email when an account or team is closed isn't documented"],"review":{"by":"stackcut-review","on":"2026-10-06","result":"fixed","notes":["Re-read Heroku's help and Dev Center pages for stopping charges, the Eco plan, closing a personal account, unpaid invoices, card removal and closing a team; route facts confirmed","What you lose: Heroku's app-deletion article says deletion is irreversible but doesn't say add-ons go with the app, so the wording now says only destroyed add-ons lose their data","Added sources: app deletion is irreversible; outstanding invoices must be paid before the card can be removed","Heroku's Terms of Service page couldn't be checked, so refund terms, data retention and Enterprise contract notice stay listed as not confirmed"]}},"delete_account":{"url":"https://dashboard.heroku.com/account","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/heroku","json":"https://stackcut.io/exits/heroku.json","evidence":{"packet_revision":"e0aa366ad23621088cda0f4b1e92024ae3730e387f5bba4eb7cf98174e435616","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"heroku--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"heroku--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"heroku--direct-web--r3","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"hetzner","name":"Hetzner Cloud","category":"developer_tools","website":"https://www.hetzner.com/cloud/","domains":["hetzner.com","docs.hetzner.com","accounts.hetzner.com"],"summary":"Hetzner Cloud bills each server hourly, up to a monthly cap, for as long as it exists, even powered off. Delete servers, Primary and Floating IPs, Snapshots and Backups to stop charges. Ending the contract needs 30 days' notice to the end of a month, by letter, fax, email or your account.","routes":[{"channel":"direct_web","label":"Delete servers and resources","applies_to":"Cloud servers, Primary IPs, Floating IPs, Backups and Snapshots in a Cloud project","who":"Whoever runs the project. The billing docs don't name a role","method":"self_serve","start_url":"https://console.hetzner.com/","steps":[{"do":"Delete each cloud server you no longer need. Powering it off doesn't stop billing: Hetzner bills a server for as long as it exists","expect":null},{"do":"If a resource has deletion protection, turn the protection off first, then delete it","expect":null},{"do":"Delete any Primary IPs and Floating IPs you no longer need, since they are billed separately until deleted","expect":null},{"do":"Delete Snapshots you no longer need. They are billed per gigabyte per month and are never deleted automatically","expect":null},{"do":"Check the Backups you have turned on. Each one is billed at a flat 20% of its server's price","expect":null}],"confirm_by":null,"effective":"Billing for a server stops when you delete it. If you delete a server before the end of the billing month, you pay only the hourly rate for that time. Invoices cover full calendar months and may be created up to 28 days after the month ends, so a final invoice can arrive after you delete everything","notice":null,"refund":null,"fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s23","s24","s25","s26","s27","s28","s29"]},{"channel":"direct_web","label":"Terminate the contract","applies_to":"The customer contract with Hetzner, which covers the Cloud account. Notice periods can differ by service","who":"The customer. Either party may terminate","method":"email","start_url":null,"steps":[{"do":"Delete the servers and other resources you no longer need first, since billing continues until you delete them","expect":null},{"do":"Send notice of termination in text form: by letter, fax, email, or through your Customer account","expect":null},{"do":"Give 30 days' notice, which runs to the end of a month","expect":null}],"confirm_by":null,"effective":"At the end of the month, after 30 days' notice","notice":"30 days' notice, to the end of the month. For US customers, the contracts renew automatically until terminated","refund":"The Terms describe refunds only for a cancellation within fourteen days after the contract is concluded: Hetzner then refunds payments within fourteen days, by the original means of payment, at no fee. No refund is stated for ending the contract later","fees":"No termination fee is stated. Within the fourteen-day cancellation window, a service that has already begun is invoiced pro rata","source_ids":["s8","s9","s10","s11","s12","s13","s14","s15","s16","s21","s22"]}],"pay_less":[{"type":"downgrade","what":"Rescale a server to a cheaper plan. You can't rescale to a plan with a smaller disk","evidence":"documented","source_ids":["s30","s31"]}],"export":[{"data":"Your personal data held by Hetzner","how":"Ask Hetzner's data protection officer at data-protection@hetzner.com","format":"A structured, commonly used, machine-readable format","limits":null,"source_ids":["s32","s33"]}],"after_cancel":{"access_until":"At the end of the month once the 30 days' notice has run. Servers keep billing until deleted","data_kept":"After a customer account is deactivated, data is kept for 3 years without product usage, or 14 years with product usage (invoicing), then deleted","you_lose":["Cloud servers, Primary IPs, Floating IPs, Backups and Snapshots you delete. Anything not deleted keeps billing","Data on a server once it is deleted. The billing docs don't describe recovery"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["A powered-off server is still billed: delete it to stop charges","Primary IPs, Floating IPs and Snapshots are billed separately and stop only when you delete them","Traffic and cost notifications don't cap or stop usage","Within fourteen days after the contract is concluded, you can cancel without giving reasons","US customers' contracts renew automatically until either party terminates"]},"sources":[{"id":"s1","url":"https://docs.hetzner.com/cloud/billing/faq/","title":"Cloud billing FAQ","publisher":"vendor","quote":"Servers have both a monthly price cap and a price per hour.","supports":"hourly billing with a monthly cap"},{"id":"s2","url":"https://docs.hetzner.com/cloud/billing/faq/","title":"Cloud billing FAQ","publisher":"vendor","quote":"Your server's bill will never exceed its monthly price cap.","supports":"the monthly cap"},{"id":"s3","url":"https://docs.hetzner.com/cloud/billing/faq/","title":"Cloud billing FAQ","publisher":"vendor","quote":"We will bill you for each cloud server until you choose to delete them.","supports":"servers are billed until deleted"},{"id":"s4","url":"https://docs.hetzner.com/cloud/billing/faq/","title":"Cloud billing FAQ","publisher":"vendor","quote":"If you delete your cloud server before the end of the billing month, we will only bill you for the hourly rate.","supports":"early deletion within a month"},{"id":"s5","url":"https://docs.hetzner.com/cloud/billing/faq/","title":"Cloud billing FAQ","publisher":"vendor","quote":"If you want to stop paying for a Primary IP, you need to delete it.","supports":"deleting Primary IPs stops billing"},{"id":"s6","url":"https://docs.hetzner.com/cloud/billing/faq/","title":"Cloud billing FAQ","publisher":"vendor","quote":"We bill Primary IPs (IPv4, IPv6) and cloud servers separately, and we list both resources separately in invoices.","supports":"separate billing and invoice lines"},{"id":"s7","url":"https://docs.hetzner.com/cloud/billing/faq/","title":"Cloud billing FAQ","publisher":"vendor","quote":"We will bill you for Backups with a monthly flat price, which is 20% of the price of the server you activate them for.","supports":"Backups cost 20% of the server price"},{"id":"s8","url":"https://www.hetzner.com/legal/terms-and-conditions/","title":"Terms and conditions","publisher":"vendor","quote":"The contract may be terminated by either party with 30 days' notice to the end of the month","supports":"the notice period"},{"id":"s9","url":"https://www.hetzner.com/legal/terms-and-conditions/","title":"Terms and conditions","publisher":"vendor","quote":"Notice of termination may be given in text form by letter, fax, email or via the Customer's account.","supports":"how notice is sent"},{"id":"s10","url":"https://www.hetzner.com/legal/terms-and-conditions/","title":"Terms and conditions","publisher":"vendor","quote":"Differing periods of notice may apply to the Customers depending on the description of relevant services.","supports":"notice differs by service"},{"id":"s11","url":"https://www.hetzner.com/legal/terms-and-conditions/","title":"Terms and conditions","publisher":"vendor","quote":"Contracts are concluded for an unlimited time period unless otherwise agreed.","supports":"contracts run without an end date"},{"id":"s12","url":"https://www.hetzner.com/legal/terms-and-conditions/","title":"Terms and conditions","publisher":"vendor","quote":"The Customer has the right to cancel this contract within fourteen days after the conclusion of the contract","supports":"the 14-day right to cancel"},{"id":"s13","url":"https://www.hetzner.com/legal/terms-and-conditions/","title":"Terms and conditions","publisher":"vendor","quote":"The contracts will continue and automatically renew themselves until terminated by either party.","supports":"automatic renewal for US customers"},{"id":"s14","url":"https://www.hetzner.com/legal/terms-and-conditions/","title":"Terms and conditions","publisher":"vendor","quote":"we will immediately or at the latest fourteen days from the date of our receiving the notice of cancellation of this contract, refund all payments","supports":"refund timing after cancellation"},{"id":"s15","url":"https://www.hetzner.com/legal/terms-and-conditions/","title":"Terms and conditions","publisher":"vendor","quote":"If the cancelled item is a service that has already begun at the time of cancellation","supports":"pro rata invoice for services already begun"},{"id":"s16","url":"https://www.hetzner.com/legal/terms-and-conditions/","title":"Terms and conditions","publisher":"vendor","quote":"we will invoice the Customer for the corresponding pro rata amount.","supports":"the pro rata amount"},{"id":"s17","url":"https://www.hetzner.com/legal/privacy-policy/","title":"Privacy policy","publisher":"vendor","quote":"After a customer account is deactivated, the following retention periods apply:","supports":"retention after deactivation"},{"id":"s18","url":"https://www.hetzner.com/legal/privacy-policy/","title":"Privacy policy","publisher":"vendor","quote":"Without product usage: 3 years","supports":"3 years without usage"},{"id":"s19","url":"https://www.hetzner.com/legal/privacy-policy/","title":"Privacy policy","publisher":"vendor","quote":"With product usage (invoicing): 14 years","supports":"14 years with usage"},{"id":"s20","url":"https://www.hetzner.com/legal/privacy-policy/","title":"Privacy policy","publisher":"vendor","quote":"Once these periods have expired, your data will be deleted.","supports":"deletion after the periods"},{"id":"s21","url":"https://www.hetzner.com/legal/terms-and-conditions/","title":"Terms and conditions","publisher":"vendor","quote":"This refund will use the same means of payment that the Customer used in the original transaction,","supports":"refund uses the original means of payment"},{"id":"s22","url":"https://www.hetzner.com/legal/terms-and-conditions/","title":"Terms and conditions","publisher":"vendor","quote":"Under no circumstances is the Customer charged any fees for this refund.","supports":"no fee for the refund"},{"id":"s23","url":"https://docs.hetzner.com/cloud/billing/faq/","title":"Cloud billing FAQ","publisher":"vendor","quote":"you pay for a server that has completed the creation process for as long as it exists.","supports":"servers bill while they exist"},{"id":"s24","url":"https://docs.hetzner.com/cloud/billing/faq/","title":"Cloud billing FAQ","publisher":"vendor","quote":"Even if you aren't actively using your server, we will bill you for it.","supports":"unused servers are billed"},{"id":"s25","url":"https://docs.hetzner.com/cloud/billing/faq/","title":"Cloud billing FAQ","publisher":"vendor","quote":"We will bill you for Snapshots per gigabyte per month.","supports":"snapshot billing"},{"id":"s26","url":"https://docs.hetzner.com/cloud/servers/backups-snapshots/overview","title":"Backups and Snapshots overview","publisher":"vendor","quote":"Snapshots are never deleted or updated automatically.","supports":"snapshots stay until deleted"},{"id":"s27","url":"https://docs.hetzner.com/cloud/billing/faq/","title":"Cloud billing FAQ","publisher":"vendor","quote":"We will bill you for Floating IPs on a monthly basis.","supports":"Floating IP billing"},{"id":"s28","url":"https://docs.hetzner.com/cloud/servers/faq/","title":"Cloud servers FAQ","publisher":"vendor","quote":"Before you can delete a protected resource, you have to deactivate the deletion protection.","supports":"deletion protection"},{"id":"s29","url":"https://docs.hetzner.com/cloud/billing/faq/","title":"Cloud billing FAQ","publisher":"vendor","quote":"To space out invoices, we may create them up to 28 days after the last month was completed.","supports":"invoice timing"},{"id":"s30","url":"https://docs.hetzner.com/cloud/servers/faq/","title":"Cloud servers FAQ","publisher":"vendor","quote":"rescale to and from a plan with shared resources or up- and downgrade to another plan","supports":"downgrading a plan"},{"id":"s31","url":"https://docs.hetzner.com/cloud/servers/faq/","title":"Cloud servers FAQ","publisher":"vendor","quote":"Rescaling to a plan with a smaller disk is not possible, regardless of how much storage you are actually using.","supports":"no disk downgrade"},{"id":"s32","url":"https://www.hetzner.com/legal/privacy-policy/","title":"Privacy policy","publisher":"vendor","quote":"You have the right to receive your data in a structured, commonly used, and machine-readable format.","supports":"data portability"},{"id":"s33","url":"https://www.hetzner.com/legal/privacy-policy/","title":"Privacy policy","publisher":"vendor","quote":"If you would like to make use of any of these rights, please contact our data protection officer directly.","supports":"how to request your data"},{"id":"s34","url":"https://docs.hetzner.com/cloud/billing/faq/","title":"Cloud billing FAQ","publisher":"vendor","quote":"These notifications are a convenience to help you keep track of your usage; they do not cap or stop it.","supports":"notifications don't cap usage"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Hetzner's public docs don't give the console steps for closing a customer account","How to remove a payment method or credit card isn't in Hetzner's public billing docs","How to turn off Backups isn't in Hetzner's billing FAQ or Backups overview","Volumes, Load Balancers and Object Storage billing aren't covered in the Cloud billing FAQ, so whether each must be deleted separately isn't confirmed there","Whether server Backups or Snapshots can be downloaded before deletion isn't documented","Refunds of unused prepaid amounts outside the fourteen-day cancellation window aren't covered in the Terms"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Re-read the Cloud billing FAQ, servers FAQ, Backups overview, Terms and privacy policy; existing quotes confirmed","Corrected the contract route's refund: the refund terms apply only to a cancellation within fourteen days of the contract, not to a later termination with notice","Added that powered-off servers still bill, and steps to delete Floating IPs and Snapshots (never deleted automatically) and to lift deletion protection first","Added how the final invoice works: full calendar months, created up to 28 days after the month ends","Added the documented plan downgrade (no smaller disk) and the data-portability request to the data protection officer"]}},"delete_account":{"url":"https://accounts.hetzner.com/account/delete","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/hetzner","json":"https://stackcut.io/exits/hetzner.json","evidence":{"packet_revision":"2b73731ac64ee89b813d202a2df9001c66618dec74db04a1a4a7a67141637096","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"hetzner--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"hetzner--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"hex","name":"Hex","category":"developer_tools","website":"https://hex.tech","domains":["hex.tech","learn.hex.tech"],"summary":"Professional and Team plans: cancel in Settings > Manage Plan (or email support@hex.tech) and keep access to the end of the billing period. Enterprise order forms renew automatically unless you give written notice at least 60 days before the term ends. Export projects first: Hex needn't help with exports.","routes":[{"channel":"direct_web","label":"Self-serve Professional or Team plan","applies_to":"Self-serve Professional and Team plans, billed monthly by card through Stripe and renewing automatically","who":"Someone with access to the workspace's plan settings (the pages read don't name the role), or by email to support@hex.tech","method":"self_serve","start_url":null,"steps":[{"do":"Open Settings > Manage Plan and cancel the plan","expect":null},{"do":"If you can't cancel in the app, email support@hex.tech and ask to cancel","expect":null}],"confirm_by":null,"effective":"You keep the paid plan until the end of the billing period. If a credit Auto Top-Up is being processed when you cancel, the cancellation may wait until that payment goes through","notice":"Cancel before the renewal date to avoid the next period's charge; subscriptions renew automatically for the same period. No fixed notice period","refund":"Fees are non-refundable except as required by law. Removing seats mid-month gives a prorated credit on the next invoice, not a refund","fees":null,"source_ids":["s1","s2","s8","s9","s12","s13","s14","s15","s26","s28","s29"]},{"channel":"sales_contract","label":"Enterprise order form","applies_to":"Enterprise plans and other order-form plans, billed annually and upfront under the signed order form","who":"The customer party to the order form; cancellations go through the account representative","method":"contact_sales","start_url":null,"steps":[{"do":"Tell your Hex account representative you won't renew","expect":null},{"do":"Send written notice of non-renewal at least 60 days before the term ends, by hand, courier, certified mail or email, to Hex Technologies Inc., Attn: Legal, with a copy to legal@hex.tech","expect":null},{"do":"Download your Customer Data before the term ends","expect":null}],"confirm_by":null,"effective":"At the end of the current term. Order forms can't be ended early for convenience; without notice they renew for one year (or the previous term, if shorter) at the prior licence count","notice":"Written notice at least 60 days before the current term expires, unless the order form says otherwise","refund":"All Fees are non-refundable and non-cancellable except as otherwise set forth in the agreement","fees":"No early exit: fees are non-cancellable for the term","source_ids":["s4","s11","s18","s19","s20","s21","s22","s23","s30"]},{"channel":"reseller_or_partner","label":"Bought through AWS Marketplace","applies_to":"Hex bought through AWS Marketplace (Hex also lists Snowflake Marketplace as an offering)","who":"The AWS account that holds the subscription","method":"platform_settings","start_url":"https://console.aws.amazon.com/marketplace","steps":[{"do":"Open the AWS Marketplace console","expect":"Manage subscriptions"},{"do":"For a SaaS subscription, choose it, then under Agreement open Actions and choose Cancel subscription; type confirm","expect":"Yes, cancel subscription"},{"do":"For a SaaS contract, open the product's ordering page, choose the Modify renewal tab, then Cancel renewal","expect":"Cancel renewal"}],"confirm_by":"The subscription's status in AWS Marketplace Manage subscriptions","effective":null,"notice":null,"refund":"Not automatic: for private offers or cancellations more than 48 hours after purchase, ask the seller of record","fees":null,"source_ids":["s31","s32","s33","s34","s35","s36"]}],"pay_less":[{"type":"downgrade","what":"Change plan in Settings > Manage Plan; the change applies right away and you're charged or credited for the rest of the billing cycle","evidence":"documented","source_ids":["s1","s3","s37"]},{"type":"free_plan","what":"The free Community plan. A 14-day Team trial needs no card; if you do nothing at its end you move to Community and lose premium features","evidence":"documented","source_ids":["s5","s38"]},{"type":"seat_reduction","what":"Hex admins can remove users; mid-month removals earn a prorated credit on the next invoice (on order forms, only uncommitted seats)","evidence":"documented","source_ids":["s9","s10","s39","s40"]},{"type":"student_or_nonprofit","what":"Students and educators at universities and bootcamps can access the Professional plan for free","evidence":"documented","source_ids":["s6"]},{"type":"student_or_nonprofit","what":"A discounted program for qualified non-profits","evidence":"documented","source_ids":["s7"]}],"export":[{"data":"Projects (logic, and app layout in the Hex format)","how":"Open the project and choose Export from the dropdown menu in the project title; Team and Enterprise workspaces can also export projects to a Git repo","format":"Hex file format (.yaml) or Jupyter notebook (.ipynb)","limits":"Needs the Admin or Editor role","source_ids":["s41","s42","s43"]}],"after_cancel":{"access_until":"The end of the billing period you paid for (self-serve); the end of the term (order forms)","data_kept":"Not stated as a fixed period. Self-serve: Hex deletes the account and data on written request within a commercially reasonable period. Enterprise: within 30 days of a written request; without one, Hex may delete or transition the account at its discretion","you_lose":["Premium features once the paid plan ends (the free Community plan drops them)","Credits, which are forfeited at cancellation, termination or expiration","Customer Data you didn't download: Hex is not obligated to provide data export help"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancelling stops the next renewal, but access continues to the end of the billing period","Export projects and download Customer Data before cancelling: the terms say Hex is not obligated to provide export help","Enterprise order forms renew automatically; send written notice at least 60 days before the term ends, with a copy to legal@hex.tech","Payment details are updated through the Stripe billing portal; seat changes are made in workspace settings"]},"sources":[{"id":"s1","url":"https://hex.tech/pricing","title":"Pricing","publisher":"vendor","quote":"Professional and Team customers can cancel or change their plan anytime from Settings > Manage Plan.","supports":"self-serve cancelling in Settings > Manage Plan for Professional and Team"},{"id":"s2","url":"https://hex.tech/pricing","title":"Pricing","publisher":"vendor","quote":"If you cancel, you will still have access to your paid plan until the end of your billing period.","supports":"access continues until the billing period ends"},{"id":"s3","url":"https://hex.tech/pricing","title":"Pricing","publisher":"vendor","quote":"If you upgrade or downgrade, the change will apply right away","supports":"plan changes take effect immediately"},{"id":"s4","url":"https://hex.tech/pricing","title":"Pricing","publisher":"vendor","quote":"Enterprise customers can manage renewals and cancellations with their account representative.","supports":"Enterprise renewals and cancellations go through the account representative"},{"id":"s5","url":"https://hex.tech/pricing","title":"Pricing","publisher":"vendor","quote":"If you do nothing, you'll be downgraded to the free Community plan and lose access to premium features.","supports":"what happens if nothing is done: move to the free plan and lose premium features"},{"id":"s6","url":"https://hex.tech/pricing","title":"Pricing","publisher":"vendor","quote":"Students and educators at universities and bootcamps can access the Hex Professional Plan for free.","supports":"the education program"},{"id":"s7","url":"https://hex.tech/pricing","title":"Pricing","publisher":"vendor","quote":"we have a discounted program for qualified non-profits","supports":"the non-profit discount program"},{"id":"s8","url":"https://learn.hex.tech/docs/administration/billing-faq","title":"Billing FAQ","publisher":"vendor","quote":"Self-serve customers are billed monthly.","supports":"self-serve billing cadence"},{"id":"s9","url":"https://learn.hex.tech/docs/administration/billing-faq","title":"Billing FAQ","publisher":"vendor","quote":"Removing seats mid-month does not result in a refund to your payment method.","supports":"no refund for seats removed mid-month"},{"id":"s10","url":"https://learn.hex.tech/docs/administration/billing-faq","title":"Billing FAQ","publisher":"vendor","quote":"Only Hex admins can view, add, and manage users.","supports":"who manages seats"},{"id":"s11","url":"https://learn.hex.tech/docs/administration/billing-faq","title":"Billing FAQ","publisher":"vendor","quote":"are billed annually and upfront according to the terms in their signed order form.","supports":"order form customers are billed annually and upfront"},{"id":"s12","url":"https://learn.hex.tech/docs/legal/tos","title":"Hex Terms of Service","publisher":"vendor","quote":"Customer may cancel via the Service or at","supports":"cancelling in the app or by emailing support"},{"id":"s13","url":"https://learn.hex.tech/docs/legal/tos","title":"Hex Terms of Service","publisher":"vendor","quote":"Customer must cancel before the renewal date to avoid being charged for the next Subscription Period.","supports":"cancel before renewal; no fixed notice period"},{"id":"s14","url":"https://learn.hex.tech/docs/legal/tos","title":"Hex Terms of Service","publisher":"vendor","quote":"Except as otherwise stated herein, all Fees are in U.S. Dollars and are non-refundable, except as required by law.","supports":"refund policy for self-serve fees"},{"id":"s15","url":"https://learn.hex.tech/docs/legal/tos","title":"Hex Terms of Service","publisher":"vendor","quote":"the cancellation may not take effect until after Customer's payment is processed","supports":"cancellation can wait for an Auto Top-Up payment in process"},{"id":"s16","url":"https://learn.hex.tech/docs/legal/tos","title":"Hex Terms of Service","publisher":"vendor","quote":"upon Customer's written request, Hex will delete Customer's account and associated Customer Data","supports":"self-serve account deletion on written request"},{"id":"s17","url":"https://learn.hex.tech/docs/legal/tos","title":"Hex Terms of Service","publisher":"vendor","quote":"Hex is not obligated to provide data export, migration, or transition assistance.","supports":"no obligation to help export data"},{"id":"s18","url":"https://learn.hex.tech/docs/legal/hex-service-agreement","title":"Hex Service Agreement","publisher":"vendor","quote":"The Term of each Order Form shall automatically renew for successive periods","supports":"order forms renew automatically"},{"id":"s19","url":"https://learn.hex.tech/docs/legal/hex-service-agreement","title":"Hex Service Agreement","publisher":"vendor","quote":"unless either party cancels such renewal by notifying the other party in writing at least sixty (60) days","supports":"60-day written notice to stop renewal"},{"id":"s20","url":"https://learn.hex.tech/docs/legal/hex-service-agreement","title":"Hex Service Agreement","publisher":"vendor","quote":"prior to the expiration of the then-current applicable Term","supports":"the notice falls before the current term expires"},{"id":"s21","url":"https://learn.hex.tech/docs/legal/hex-service-agreement","title":"Hex Service Agreement","publisher":"vendor","quote":"by hand delivery, nationally recognized courier service, prepaid certified mail, or email","supports":"how notice must be sent"},{"id":"s22","url":"https://learn.hex.tech/docs/legal/hex-service-agreement","title":"Hex Service Agreement","publisher":"vendor","quote":"Order Forms may not be terminated for Customer's convenience during the Term.","supports":"no early termination for convenience"},{"id":"s23","url":"https://learn.hex.tech/docs/legal/hex-service-agreement","title":"Hex Service Agreement","publisher":"vendor","quote":"All Fees are non-refundable and non-cancellable except as otherwise set forth herein.","supports":"Enterprise fees are non-refundable and non-cancellable"},{"id":"s24","url":"https://learn.hex.tech/docs/legal/hex-service-agreement","title":"Hex Service Agreement","publisher":"vendor","quote":"Hex will delete Customer's Service account and associated Customer Data within thirty (30) days","supports":"Enterprise deletion within 30 days of a written request"},{"id":"s25","url":"https://learn.hex.tech/docs/legal/hex-service-agreement","title":"Hex Service Agreement","publisher":"vendor","quote":"download its Customer Data","supports":"Enterprise customers should download their Customer Data before termination"},{"id":"s26","url":"https://hex.tech/pricing","title":"Pricing","publisher":"vendor","quote":"Contact support@hex.tech for details.","supports":"the support email address"},{"id":"s27","url":"https://learn.hex.tech/docs/legal/tos","title":"Hex Terms of Service","publisher":"vendor","quote":"are forfeited at cancellation, termination, or expiration","supports":"credits are forfeited when the account ends"},{"id":"s28","url":"https://learn.hex.tech/docs/legal/tos","title":"Hex Terms of Service","publisher":"vendor","quote":"Subscriptions automatically renew for successive periods of the same duration as the Initial Subscription Period","supports":"self-serve subscriptions renew automatically"},{"id":"s29","url":"https://learn.hex.tech/docs/legal/tos","title":"Hex Terms of Service","publisher":"vendor","quote":"If an Auto Top-Up is in process at the time Customer cancels, the cancellation may not take effect until after","supports":"the payment delay applies to an Auto Top-Up in process"},{"id":"s30","url":"https://learn.hex.tech/docs/legal/hex-service-agreement","title":"Hex Service Agreement","publisher":"vendor","quote":"Attn: Legal; with copy to legal@hex.tech","supports":"where notices to Hex are sent"},{"id":"s31","url":"https://hex.tech/pricing","title":"Pricing","publisher":"vendor","quote":"AWS Marketplace","supports":"Hex lists AWS Marketplace as a marketplace offering"},{"id":"s32","url":"https://hex.tech/pricing","title":"Pricing","publisher":"vendor","quote":"Snowflake Marketplace","supports":"Hex lists Snowflake Marketplace as a marketplace offering"},{"id":"s33","url":"https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html","title":"Cancel your product subscription (AWS Marketplace Buyer Guide)","publisher":"platform","quote":"Under Agreement, open the Actions list and choose Cancel subscription.","supports":"cancelling a SaaS subscription in AWS Marketplace"},{"id":"s34","url":"https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html","title":"Cancel your product subscription (AWS Marketplace Buyer Guide)","publisher":"platform","quote":"Choose the Modify renewal tab, then choose Cancel renewal.","supports":"turning off a SaaS contract's renewal"},{"id":"s35","url":"https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html","title":"Cancel your product subscription (AWS Marketplace Buyer Guide)","publisher":"platform","quote":"The Manage subscriptions page appears.","supports":"where the AWS flow starts"},{"id":"s36","url":"https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html","title":"Cancel your product subscription (AWS Marketplace Buyer Guide)","publisher":"platform","quote":"contact the seller of record to request a refund","supports":"refunds for private offers and later cancellations go to the seller"},{"id":"s37","url":"https://hex.tech/pricing","title":"Pricing","publisher":"vendor","quote":"and you'll be charged or credited for the remainder of your billing cycle","supports":"plan changes are prorated"},{"id":"s38","url":"https://hex.tech/pricing","title":"Pricing","publisher":"vendor","quote":"Anyone can try the Hex Team plan free for 14 days, no payment card required.","supports":"the free Team trial"},{"id":"s39","url":"https://learn.hex.tech/docs/administration/billing-faq","title":"Billing FAQ","publisher":"vendor","quote":"Instead, a prorated credit is applied to your next invoice for the unused time remaining in the period","supports":"seat removals earn a prorated credit"},{"id":"s40","url":"https://learn.hex.tech/docs/administration/billing-faq","title":"Billing FAQ","publisher":"vendor","quote":"Only uncommitted seats that are removed are credited at the prorated amount.","supports":"order-form customers are credited only for uncommitted seats"},{"id":"s41","url":"https://learn.hex.tech/docs/explore-data/projects/import-export","title":"Import and export projects","publisher":"vendor","quote":"To export an existing Hex project to either file format, select Export from the dropdown menu in the project title.","supports":"how to export a project"},{"id":"s42","url":"https://learn.hex.tech/docs/explore-data/projects/import-export","title":"Import and export projects","publisher":"vendor","quote":"The Hex file format represents the logic of your entire project","supports":"what the Hex YAML export contains"},{"id":"s43","url":"https://learn.hex.tech/docs/explore-data/projects/import-export","title":"Import and export projects","publisher":"vendor","quote":"Users will need the Admin or Editor role","supports":"who can export"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Which workspace role may cancel a self-serve plan isn't stated in Hex's docs","A confirmation after cancelling (an email or a status in Settings) isn't documented","How a purchase through Snowflake Marketplace is cancelled isn't documented by Hex, nor which plans the marketplace offerings cover","Early-termination or other fees in individual Enterprise order forms aren't public"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["The payment delay on cancelling applies only when a credit Auto Top-Up is in process, not to any pending payment","Seat removals earn a prorated credit on the next invoice (only uncommitted seats on order forms); added this to refund and seat reduction","Added that self-serve subscriptions renew automatically, the 14-day Team trial, and that plan changes are prorated","Added where Enterprise non-renewal notice goes (Attn: Legal, copy to legal@hex.tech) and the one-year renewal at the prior licence count","Added an AWS Marketplace route (Hex lists AWS and Snowflake Marketplace offerings) with AWS's own cancel steps","Added the documented project export (Hex .yaml or Jupyter .ipynb); removed the App Store note, as Hex's pricing and billing pages show no app-store billing"]}},"page":"https://stackcut.io/cancel/hex","json":"https://stackcut.io/exits/hex.json","evidence":{"packet_revision":"711c75fe73c4945aa0bc251292c06f31526beb6d8e19deebd9ca0182306c7f77","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"hex--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"hex--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"hex--reseller-or-partner--r3","channel":"reseller_or_partner","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"heygen","name":"HeyGen","category":"design_creative","website":"https://www.heygen.com","domains":["heygen.com"],"summary":"On the web, open Settings, then Plan & Billing; use the arrow next to Manage Billing, choose Cancel Plan, answer the short feedback prompts and click Continue Canceling. The plan ends at the end of the billing cycle and unused credits expire. App Store and Google Play subscriptions are cancelled there.","routes":[{"channel":"direct_web","applies_to":"HeyGen plans bought on the HeyGen website (monthly or annual)","who":"The account holder, signed in","method":"self_serve","start_url":null,"steps":[{"do":"Click your name initial or profile picture in the bottom-left corner of the home screen, then Settings","expect":"Plan & Billing"},{"do":"Click Plan & Billing in the left-side menu","expect":"the Plan section with a Manage Billing button"},{"do":"In the Plan section, click the down arrow next to Manage Billing and select Cancel Plan","expect":"short feedback prompts"},{"do":"Complete the feedback prompts and click Continue Canceling to confirm","expect":null}],"confirm_by":null,"effective":"The subscription cancels at the end of the current billing cycle (annual plans: the end of the paid year); you can create videos until then, then the account moves to the Free plan","notice":null,"refund":"Cancelling doesn't refund past charges and there are no automatic prorated refunds. Payments are non-refundable except where law requires; web purchases can be considered for a refund within 15 days, case by case, and may be refused if many credits were used. Ask through live chat or by email to support","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","t1","t2","t3","t4"]},{"channel":"apple_app_store","applies_to":"HeyGen subscriptions bought in the HeyGen iPhone or iPad app (billed by Apple)","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"Open the Settings app on your iPhone or iPad and tap your Apple ID (your name) at the top","expect":"Subscriptions"},{"do":"Choose Subscriptions and locate the HeyGen subscription","expect":"Cancel Subscription"},{"do":"Select Cancel Subscription and confirm","expect":null}],"confirm_by":"Subscriptions shows an expiration message and no Cancel button for HeyGen","effective":"HeyGen's Terms say that after any cancellation you keep access through the end of the current subscription period","notice":null,"refund":"Apple handles refunds (14-day window); request one at reportaproblem.apple.com","fees":null,"source_ids":["s12","s13","s14","s15","s16","a1","a2","t2"]},{"channel":"google_play","applies_to":"HeyGen subscriptions bought in the HeyGen Android app (billed by Google Play)","who":"The Google Account that bought the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Open the Google Play Store app and tap your profile icon in the top-right corner","expect":"Payments & subscriptions"},{"do":"Tap Payments & subscriptions, then Subscriptions, and select HeyGen","expect":"Cancel subscription"},{"do":"Tap Cancel subscription and follow the on-screen instructions","expect":null}],"confirm_by":null,"effective":"You keep access for the time you've already paid for","notice":null,"refund":"HeyGen Support handles refund requests for Google Play purchases: email support with your order number and your HeyGen account email. Eligibility follows the policies of the platform you bought on","fees":null,"source_ids":["s16","s17","s18","s19","s20","g2","g3","s32","s33"]}],"pay_less":[{"type":"pause","what":"Choose Pause Plan in the same menu: it postpones the next charge by 30 days instead of cancelling, but your unused credit balance is lost","evidence":"documented","source_ids":["s4","s21","s22"]},{"type":"downgrade","what":"Downgrade to a lower plan instead of cancelling; standard downgrades take effect at the end of the current billing cycle","evidence":"documented","source_ids":["s23","s24"]},{"type":"free_plan","what":"After cancelling, the account stays on the Free plan: previously rendered videos remain under Projects, and avatars beyond 1 are locked rather than deleted","evidence":"documented","source_ids":["s25","s26","s27"]}],"export":[],"after_cancel":{"access_until":"The end of the current billing cycle (annual plans: the end of the paid year)","data_kept":"Previously rendered videos stay saved and accessible under Projects on the Free plan; extra avatars are locked, not deleted. After termination HeyGen may delete your content, with no period stated","you_lose":["Unused credits, which expire when the paid plan ends (pausing also wipes them)","Avatars beyond the Free plan's 1, which become locked","Add-ons, because cancelling cancels the whole subscription"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"Short feedback prompts appear before Continue Canceling; the same menu offers Pause Plan and the help suggests downgrading instead","tips":["Deleting or uninstalling the HeyGen app does not cancel a store subscription","To remove only an add-on and keep the plan, contact support: cancelling yourself cancels the whole subscription","Use or accept losing remaining credits before the plan ends; pausing also wipes them","Cancelling only stops payments; deleting the account and its data is separate (Settings, Account, Delete Account)"]},"sources":[{"id":"s1","url":"https://help.heygen.com/en/articles/8304328-how-to-cancel-or-pause-your-heygen-subscription","title":"How to Cancel or Pause your HeyGen Subscription","publisher":"vendor","quote":"Click on your name initial or Profile picture in the bottom-left corner of the home screen, and click on Settings","supports":"where the cancel flow starts"},{"id":"s2","url":"https://help.heygen.com/en/articles/8304328-how-to-cancel-or-pause-your-heygen-subscription","title":"How to Cancel or Pause your HeyGen Subscription","publisher":"vendor","quote":"Plan & Billing","supports":"the Plan & Billing menu"},{"id":"s3","url":"https://help.heygen.com/en/articles/8304328-how-to-cancel-or-pause-your-heygen-subscription","title":"How to Cancel or Pause your HeyGen Subscription","publisher":"vendor","quote":"In the Plan section, look for the down arrow next to the \"Manage Billing\" button","supports":"the Manage Billing arrow"},{"id":"s4","url":"https://help.heygen.com/en/articles/8304328-how-to-cancel-or-pause-your-heygen-subscription","title":"How to Cancel or Pause your HeyGen Subscription","publisher":"vendor","quote":"Click on the arrow, then select the Cancel Plan button to complete the unsubscribe process or Pause Plan","supports":"Cancel Plan and Pause Plan"},{"id":"s5","url":"https://help.heygen.com/en/articles/8304328-how-to-cancel-or-pause-your-heygen-subscription","title":"How to Cancel or Pause your HeyGen Subscription","publisher":"vendor","quote":"Complete the short feedback prompts and click Continue Canceling/Pausing to confirm","supports":"the feedback step and final confirm"},{"id":"s6","url":"https://help.heygen.com/en/articles/8304328-how-to-cancel-or-pause-your-heygen-subscription","title":"How to Cancel or Pause your HeyGen Subscription","publisher":"vendor","quote":"Once you cancel your plan, the subscription will only cancel at the end of the current billing cycle, so you can still create videos until the end of your subscription!","supports":"when cancelling takes effect"},{"id":"s7","url":"https://help.heygen.com/en/articles/8304328-how-to-cancel-or-pause-your-heygen-subscription","title":"How to Cancel or Pause your HeyGen Subscription","publisher":"vendor","quote":"Canceling stops future recurring charges, but it does not automatically refund past charges.","supports":"cancelling doesn't refund"},{"id":"s8","url":"https://help.heygen.com/en/articles/8304328-how-to-cancel-or-pause-your-heygen-subscription","title":"How to Cancel or Pause your HeyGen Subscription","publisher":"vendor","quote":"we do not automatically provide prorated refunds for the remaining time left in your billing cycle","supports":"no prorated refunds"},{"id":"s9","url":"https://help.heygen.com/en/articles/8304328-how-to-cancel-or-pause-your-heygen-subscription","title":"How to Cancel or Pause your HeyGen Subscription","publisher":"vendor","quote":"Refunds are handled separately according to our refund policy (e.g., within 15 days for web purchases; Apple and Google Play refunds are governed by their respective store policies).","supports":"the refund window by channel"},{"id":"s10","url":"https://help.heygen.com/en/articles/8304807-refund-process-and-policy","title":"Refund Process and Policy","publisher":"vendor","quote":"refunds for purchases made through HeyGen are reviewed on a case-by-case basis and may not be granted if a significant amount of credits has already been created","supports":"how refunds are decided"},{"id":"s11","url":"https://help.heygen.com/en/articles/8304807-refund-process-and-policy","title":"Refund Process and Policy","publisher":"vendor","quote":"via live chat on our platform or by emailing","supports":"how to ask for a refund"},{"id":"s12","url":"https://help.heygen.com/en/articles/8304328-how-to-cancel-or-pause-your-heygen-subscription","title":"How to Cancel or Pause your HeyGen Subscription","publisher":"vendor","quote":"Tap your Apple ID (your name) at the top of the screen","supports":"the iPhone cancel steps"},{"id":"s13","url":"https://help.heygen.com/en/articles/8304328-how-to-cancel-or-pause-your-heygen-subscription","title":"How to Cancel or Pause your HeyGen Subscription","publisher":"vendor","quote":"Locate the HeyGen subscription you want to cancel","supports":"finding the subscription"},{"id":"s14","url":"https://help.heygen.com/en/articles/8304328-how-to-cancel-or-pause-your-heygen-subscription","title":"How to Cancel or Pause your HeyGen Subscription","publisher":"vendor","quote":"Select Cancel Subscription and Confirm your choice","supports":"the iPhone confirm step"},{"id":"s15","url":"https://help.heygen.com/en/articles/8304807-refund-process-and-policy","title":"Refund Process and Policy","publisher":"vendor","quote":"Apple has a 14-day refund window for all requests","supports":"the Apple refund window"},{"id":"s16","url":"https://help.heygen.com/en/articles/8304328-how-to-cancel-or-pause-your-heygen-subscription","title":"How to Cancel or Pause your HeyGen Subscription","publisher":"vendor","quote":"Simply deleting or uninstalling the HeyGen app from your mobile device does not cancel your subscription","supports":"uninstalling doesn't cancel"},{"id":"s17","url":"https://help.heygen.com/en/articles/8304328-how-to-cancel-or-pause-your-heygen-subscription","title":"How to Cancel or Pause your HeyGen Subscription","publisher":"vendor","quote":"Tap your profile icon in the top-right corner","supports":"the Google Play start"},{"id":"s18","url":"https://help.heygen.com/en/articles/8304328-how-to-cancel-or-pause-your-heygen-subscription","title":"How to Cancel or Pause your HeyGen Subscription","publisher":"vendor","quote":"Tap Payments & subscriptions > Subscriptions","supports":"the Google Play menu"},{"id":"s19","url":"https://help.heygen.com/en/articles/8304328-how-to-cancel-or-pause-your-heygen-subscription","title":"How to Cancel or Pause your HeyGen Subscription","publisher":"vendor","quote":"Tap Cancel subscription and follow the on-screen instructions","supports":"the Google Play cancel step"},{"id":"s20","url":"https://help.heygen.com/en/articles/8304807-refund-process-and-policy","title":"Refund Process and Policy","publisher":"vendor","quote":"Your order number","supports":"what a Google Play refund email needs"},{"id":"s21","url":"https://help.heygen.com/en/articles/8304328-how-to-cancel-or-pause-your-heygen-subscription","title":"How to Cancel or Pause your HeyGen Subscription","publisher":"vendor","quote":"Pausing your plan does not cancel it entirely; it simply postpones the next charge by 30 days","supports":"how pausing works"},{"id":"s22","url":"https://help.heygen.com/en/articles/8304328-how-to-cancel-or-pause-your-heygen-subscription","title":"How to Cancel or Pause your HeyGen Subscription","publisher":"vendor","quote":"Pausing your plan expires your credit balance entirely.","supports":"pausing wipes credits"},{"id":"s23","url":"https://help.heygen.com/en/articles/8304328-how-to-cancel-or-pause-your-heygen-subscription","title":"How to Cancel or Pause your HeyGen Subscription","publisher":"vendor","quote":"consider downgrading your plan rather than canceling completely","supports":"downgrading instead"},{"id":"s24","url":"https://help.heygen.com/en/articles/8304328-how-to-cancel-or-pause-your-heygen-subscription","title":"How to Cancel or Pause your HeyGen Subscription","publisher":"vendor","quote":"Standard downgrades take effect automatically at the end of your current billing cycle","supports":"when a downgrade takes effect"},{"id":"s25","url":"https://help.heygen.com/en/articles/8304328-how-to-cancel-or-pause-your-heygen-subscription","title":"How to Cancel or Pause your HeyGen Subscription","publisher":"vendor","quote":"Canceling your subscription only stops your payments and moves you to a Free plan.","supports":"the account moves to Free"},{"id":"s26","url":"https://help.heygen.com/en/articles/8304328-how-to-cancel-or-pause-your-heygen-subscription","title":"How to Cancel or Pause your HeyGen Subscription","publisher":"vendor","quote":"All previously rendered videos remain saved and accessible under Projects","supports":"videos are kept"},{"id":"s27","url":"https://help.heygen.com/en/articles/8304328-how-to-cancel-or-pause-your-heygen-subscription","title":"How to Cancel or Pause your HeyGen Subscription","publisher":"vendor","quote":"Any extra avatars beyond 1 will become locked/unavailable (not deleted)","supports":"avatars are locked"},{"id":"s28","url":"https://help.heygen.com/en/articles/8304328-how-to-cancel-or-pause-your-heygen-subscription","title":"How to Cancel or Pause your HeyGen Subscription","publisher":"vendor","quote":"If you cancel your paid plan and your account downgrades to the Free tier at the end of your billing cycle, any remaining unused credits will expire.","supports":"credits expire"},{"id":"s30","url":"https://help.heygen.com/en/articles/8304328-how-to-cancel-or-pause-your-heygen-subscription","title":"How to Cancel or Pause your HeyGen Subscription","publisher":"vendor","quote":"Canceling on your own cancels your whole subscription, including the plan. To remove just an add-on and keep your main plan active, contact support","supports":"add-ons"},{"id":"s31","url":"https://help.heygen.com/en/articles/8304328-how-to-cancel-or-pause-your-heygen-subscription","title":"How to Cancel or Pause your HeyGen Subscription","publisher":"vendor","quote":"If you wish to permanently delete your account and all associated data, you must navigate to Settings > Account and select Delete Account","supports":"deleting the account is separate"},{"id":"t1","url":"https://www.heygen.com/terms","title":"HeyGen Terms of Service","publisher":"vendor","quote":"your Recurring Subscription will automatically renew until you cancel it in accordance herewith or your Recurring Subscription is otherwise terminated.","supports":"automatic renewal"},{"id":"t2","url":"https://www.heygen.com/terms","title":"HeyGen Terms of Service","publisher":"vendor","quote":"Following any cancellation, however, you will continue to have access to the applicable Services through the end of your current subscription period.","supports":"access until the period ends"},{"id":"t3","url":"https://www.heygen.com/terms","title":"HeyGen Terms of Service","publisher":"vendor","quote":"Payments are non-refundable, except where required by law.","supports":"the refund rule"},{"id":"t4","url":"https://www.heygen.com/terms","title":"HeyGen Terms of Service","publisher":"vendor","quote":"You may cancel your Recurring Subscription through your account at any time, but if you cancel your Recurring Subscription before the end of the current subscription period","supports":"cancel in the account at any time"},{"id":"t5","url":"https://www.heygen.com/terms","title":"HeyGen Terms of Service","publisher":"vendor","quote":"HeyGen may, but is not obligated to, delete any of Your Content.","supports":"content may be deleted after termination"},{"id":"a1","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple cancel steps"},{"id":"a2","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm an Apple cancellation"},{"id":"g2","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when a Google Play cancellation takes effect"},{"id":"g3","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"Important: When you uninstall an app, your subscription won't cancel.","supports":"uninstalling doesn't cancel"},{"id":"s32","url":"https://help.heygen.com/en/articles/8304807-refund-process-and-policy","title":"Refund Process and Policy","publisher":"vendor","quote":"Refund requests are handled by HeyGen Support.","supports":"Google Play refunds go through HeyGen Support"},{"id":"s33","url":"https://help.heygen.com/en/articles/8304807-refund-process-and-policy","title":"Refund Process and Policy","publisher":"vendor","quote":"Please note that refund eligibility is subject to the policies of the platform where the purchase was made.","supports":"Google Play refund eligibility"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["How Team, Business or Enterprise (contract) subscriptions are cancelled, who in a workspace can cancel, and any notice period aren't documented in HeyGen's help center or Terms","No confirmation email or status for a web cancellation is documented","A data export (beyond videos staying under Projects) is not documented","How long HeyGen keeps content after an account is terminated is not stated","The direct URL of the Plan & Billing page is not published in the help article"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked the web, iPhone and Android cancel steps, timing, refunds, pause, add-ons and Free-plan details against HeyGen's cancel and refund articles and Terms; all confirmed","Google Play refund: the refund article's Google Play section gives no 15-day window, only that HeyGen Support handles requests and the platform's policies apply (s32, s33)","Pause: removed 'paid features are unavailable meanwhile', which the article doesn't say","App Store route: filled in when access ends from HeyGen's Terms, which cover any cancellation (t2)","Removed the Legacy Unlimited warnings: HeyGen says those plans were decommissioned after May 15, 2026","Google Play route: removed an unsourced confirmation line"]}},"page":"https://stackcut.io/cancel/heygen","json":"https://stackcut.io/exits/heygen.json","evidence":{"packet_revision":"c6106b241589800d88dfac795db1b3b2516c13afc51e6318b599843aaa277e34","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"heygen--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"heygen--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"heygen--google-play--r3","channel":"google_play","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"hightouch","name":"Hightouch","category":"marketing_sales","website":"https://hightouch.com","domains":["hightouch.com","app.hightouch.com"],"summary":"Hightouch documents no cancel button for self-serve plans, and workspace deletion isn't self-serve: Settings, then Workspace, routes you to support and every admin must approve. Order Form contracts renew automatically unless either side gives non-renewal notice at least 30 days before the term ends.","routes":[{"channel":"direct_web","label":"Free and Self-serve tiers","applies_to":"Free and Self-serve tier organizations (one workspace each), billed by active syncs","who":"An organization or workspace admin; all current admins must approve a workspace deletion","method":"platform_settings","start_url":null,"steps":[{"do":"Remove or disconnect all sources, destinations, syncs and other resources in the workspace","expect":null},{"do":"Open Settings, then Workspace, and choose the deletion option","expect":null},{"do":"The option routes you to Hightouch support: ask support to delete the workspace, and have every current admin approve","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":"Self-serve pricing is based on active syncs: a sync that ran at least once in the previous calendar month counts, even if it was later deleted or disabled, and the count resets each calendar month. Billing questions go to accounting@hightouch.com","source_ids":["s1","s2","s4","s5","s6","s7","s8","s9","s10","s23","s24"]},{"channel":"sales_contract","label":"Business tier and Order Forms","applies_to":"Business tier and any plan set by an Order Form, which renews automatically","who":"The customer named in the Order Form","method":"contact_sales","start_url":null,"steps":[{"do":"Find the end date of the current Service Term in your Order Form, and count back 30 days","expect":null},{"do":"Send written notice of non-renewal to Hightouch at the address set forth on the Order Form before that deadline","expect":null}],"confirm_by":"Notice is deemed given when received","effective":"At the end of the current Service Term, since access is granted only during the Service Term in the Order Form. Without notice, the agreement renews for the shorter of the initial Service Term or twelve months","notice":"Written notice of non-renewal at least thirty (30) days before the end of the then-current Service Term","refund":"The terms read give a refund only if Hightouch ends the agreement over an intellectual property claim","fees":"Invoices are payable within thirty (30) days; amounts for services before termination are payable within ten (10) days of termination; overage (A La Carte) fees are payable the next month","source_ids":["s11","s12","s14","s17","s18","s19","s21","s22","s25","s26"]}],"pay_less":[{"type":"free_plan","what":"Basic Reverse ETL free tier: up to 2 active syncs a month","evidence":"documented","source_ids":["s3","s20"]}],"export":[],"after_cancel":{"access_until":"For contract customers, the end of the Service Term in the Order Form. For self-serve plans, not documented","data_kept":"No retention period is stated. Customer keeps ownership of Customer Data, and the terms say the recipient must delete the owner's Confidential Information on termination","you_lose":["Access to the Site once a contract's Service Term ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Workspace deletion isn't self-serve; the option in Settings, then Workspace, routes to Hightouch support","Remove or disconnect every source, destination and sync before you request a workspace deletion","All current admins must approve a workspace deletion","A sync that ran in the previous calendar month counts as active even if it was later deleted or disabled","The terms allow ending a contract early only for an uncured material breach, on 30 days' written notice","Billing questions, including invoices and overages, go to accounting@hightouch.com"]},"sources":[{"id":"s1","url":"https://hightouch.com/pricing","title":"Hightouch Pricing","publisher":"vendor","quote":"For questions related to payments processing, invoices, overages, or any other billing-related topics","supports":"where billing questions go"},{"id":"s2","url":"https://hightouch.com/docs/pricing/ss-pricing","title":"Self-serve pricing","publisher":"vendor","quote":"Hightouch's self-serve pricing is based on the number of active syncs in your organization.","supports":"self-serve plans are billed by active syncs"},{"id":"s3","url":"https://hightouch.com/docs/pricing/ss-pricing","title":"Self-serve pricing","publisher":"vendor","quote":"Free plan: 2 active syncs per month.","supports":"the free plan allowance"},{"id":"s4","url":"https://hightouch.com/docs/pricing/ss-pricing","title":"Self-serve pricing","publisher":"vendor","quote":"An active sync is any sync that has run at least once in the previous calendar month.","supports":"what counts as an active sync"},{"id":"s5","url":"https://hightouch.com/docs/pricing/ss-pricing","title":"Self-serve pricing","publisher":"vendor","quote":"At the start of each new calendar month, the active sync count resets.","supports":"the monthly reset"},{"id":"s6","url":"https://hightouch.com/docs/pricing/ss-pricing","title":"Self-serve pricing","publisher":"vendor","quote":"Organizations on self-serve plans are limited to one workspace per org.","supports":"one workspace per self-serve organization"},{"id":"s7","url":"https://hightouch.com/docs/workspace-management/workspaces","title":"Workspaces","publisher":"vendor","quote":"There is no self-serve option to delete a workspace.","supports":"workspace deletion is not self-serve"},{"id":"s8","url":"https://hightouch.com/docs/workspace-management/workspaces","title":"Workspaces","publisher":"vendor","quote":"You can find the deletion option in Settings → Workspace, but it routes you to Hightouch support.","supports":"where the deletion option sits and that it goes to support"},{"id":"s9","url":"https://hightouch.com/docs/workspace-management/workspaces","title":"Workspaces","publisher":"vendor","quote":"Before submitting your request, remove or disconnect all sources, destinations, syncs, and other resources","supports":"clear the workspace before asking for deletion"},{"id":"s10","url":"https://hightouch.com/docs/workspace-management/workspaces","title":"Workspaces","publisher":"vendor","quote":"All current organization or workspace admins will need to approve the deletion.","supports":"who must approve the deletion"},{"id":"s11","url":"https://hightouch.com/terms-of-service","title":"Hightouch Terms of Service","publisher":"vendor","quote":"unless either party notifies the other party of non-renewal at least thirty (30) days prior to the end of the then-current Service Term.","supports":"the non-renewal notice rule"},{"id":"s12","url":"https://hightouch.com/terms-of-service","title":"Hightouch Terms of Service","publisher":"vendor","quote":"Customer will pay invoices within thirty (30) days of the date of invoice, unless otherwise set forth in the Order Form.","supports":"invoice payment timing"},{"id":"s13","url":"https://hightouch.com/terms-of-service","title":"Hightouch Terms of Service","publisher":"vendor","quote":"Each Party may terminate this Agreement upon thirty (30) days prior written notice to the other Party if the other Party","supports":"early termination applies only when the other party is in breach"},{"id":"s14","url":"https://hightouch.com/terms-of-service","title":"Hightouch Terms of Service","publisher":"vendor","quote":"shall be paid within ten (10) days of such termination.","supports":"amounts owed before termination"},{"id":"s15","url":"https://hightouch.com/terms-of-service","title":"Hightouch Terms of Service","publisher":"vendor","quote":"upon termination of the Agreement, Recipient shall delete Owner's Confidential Information.","supports":"deletion of the owner's confidential information after termination"},{"id":"s16","url":"https://hightouch.com/terms-of-service","title":"Hightouch Terms of Service","publisher":"vendor","quote":"Customer retains all right, title and interest in and to the Customer Data","supports":"the customer keeps its data"},{"id":"s17","url":"https://hightouch.com/terms-of-service","title":"Hightouch Terms of Service","publisher":"vendor","quote":"terminate this Agreement and refund to Customer the subscription fees paid in advance by Customer for the Site","supports":"the only refund in the terms read"},{"id":"s18","url":"https://hightouch.com/terms-of-service","title":"Hightouch Terms of Service","publisher":"vendor","quote":"the Customer shall be obligated to pay any A La Carte Fees in the next month.","supports":"overage fees are billed the next month"},{"id":"s19","url":"https://hightouch.com/terms-of-service","title":"Hightouch Terms of Service","publisher":"vendor","quote":"Such notice will be deemed to be given when received.","supports":"when notice counts"},{"id":"s20","url":"https://hightouch.com/pricing","title":"Hightouch Pricing","publisher":"vendor","quote":"For teams with limited use cases who want to get started with the free tier Reverse ETL Platform.","supports":"the Basic Reverse ETL free tier"},{"id":"s21","url":"https://hightouch.com/terms-of-service","title":"Hightouch Terms of Service","publisher":"vendor","quote":"The period of time indicated in an Order Form beginning upon an Order Effective Date","supports":"the term is set by the Order Form"},{"id":"s22","url":"https://hightouch.com/terms-of-service","title":"Hightouch Terms of Service","publisher":"vendor","quote":"will automatically renew for additional periods equal to the shorter of the same duration as the initial Service Term","supports":"contracts renew automatically, for up to twelve months"},{"id":"s23","url":"https://hightouch.com/docs/pricing/ss-pricing","title":"Self-serve pricing","publisher":"vendor","quote":"This includes syncs that are later deleted or disabled","supports":"deleted or disabled syncs still count for the month"},{"id":"s24","url":"https://hightouch.com/docs/pricing/ss-pricing","title":"Self-serve pricing","publisher":"vendor","quote":"Self-serve plan: 10 active syncs per month.","supports":"the Self-serve tier allowance"},{"id":"s25","url":"https://hightouch.com/terms-of-service","title":"Hightouch Terms of Service","publisher":"vendor","quote":"to the address set forth on the Order Form","supports":"where notices go"},{"id":"s26","url":"https://hightouch.com/terms-of-service","title":"Hightouch Terms of Service","publisher":"vendor","quote":"during the Service Term set forth in the applicable Order Form","supports":"access lasts only for the Service Term"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Hightouch's docs don't say how to cancel or downgrade a Self-serve plan, or when self-serve charges stop","The Self-serve tier's price isn't on Hightouch's public pricing pages","Whether a workspace deletion request goes by chat, email or form isn't stated in the workspace docs","Business tier prices and any add-on or overage terms are set in the quote and Order Form, and aren't public","Hightouch doesn't document an export of syncs, configuration or run history","Data retention after a plan or workspace ends isn't documented; the terms set no retention period","Hightouch's pricing page, docs and terms don't mention buying through a cloud or data marketplace"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Re-checked every route fact against the Hightouch terms, pricing page and workspace and pricing docs; quotes confirmed","The 30-day termination clause applies only to a breach by the other party; corrected what it supports and added it as a tip","Contract route: notice goes to the address on the Order Form; 'effective' now says when access ends, not how renewal works","Self-serve route: removed a docs page used as the start page, added the Self-serve tier and that deleted or disabled syncs still count for the month","Merged two entries for the same free tier","Hightouch has no app-store billing and documents no marketplace billing","Rewrote the not-confirmed notes for readers"]}},"page":"https://stackcut.io/cancel/hightouch","json":"https://stackcut.io/exits/hightouch.json","evidence":{"packet_revision":"cc1192fd622b74c646f8c1c314b3f9325e018f91bed46676c14410d76654bea7","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"hightouch--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"hightouch--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"hinge","name":"Hinge","category":"dating","website":"https://hinge.co","domains":["hinge.co"],"summary":"Cancel Hinge+ or HingeX where you pay, at least 24 hours before renewal: Apple or Google Play subscription settings, or in the Hinge app (Account Settings, Cancel Subscription) for Hinge payment. Benefits last until the period ends. Deleting the app doesn't cancel; deleting the account forfeits Hinge payment time.","routes":[{"channel":"apple_app_store","applies_to":"Hinge+ or HingeX bought on iPhone through the App Store or Apple ID","who":"The Apple Account that paid","method":"platform_settings","start_url":"https://buy.itunes.apple.com/WebObjects/MZFinance.woa/wa/manageSubscriptions","steps":[{"do":"Open your Apple subscriptions (Settings, then your name, then Subscriptions)","expect":null},{"do":"Tap Hinge","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription","expect":null}],"confirm_by":"An expiration message shows on the subscription, and there is no Cancel button","effective":"You keep subscription benefits until the end of the subscription period","notice":"Cancel at least 24 hours before the renewal date","refund":"Hinge can't refund iOS purchases; Apple handles them","fees":null,"source_ids":["h1","h2","h19","h21","h23","h24"]},{"channel":"google_play","applies_to":"Hinge+ or HingeX bought on Android (always billed through Google Play)","who":"The Google Account that paid","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Open your Google Play subscriptions page","expect":null},{"do":"Tap Hinge","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription and follow the instructions","expect":null}],"confirm_by":"Google Play offers Resubscribe for the subscription","effective":"You keep subscription benefits until the end of the subscription period","notice":"Cancel at least 24 hours before the renewal date","refund":"Google manages refunds for Google Play purchases. Residents of the right-to-cancel states can get a full refund within 3 business days of subscribing by sending Hinge a signed, dated written notice.","fees":null,"source_ids":["h1","h2","h5","h13","h16","h17","h18","h20","h21","h25"]},{"channel":"direct_app","applies_to":"Hinge+ or HingeX paid with Hinge payment (powered by Stripe) on iPhone; offered in the US only","who":"The Hinge account holder; without the app, use the email address that receives Hinge subscription emails","method":"self_serve","start_url":null,"steps":[{"do":"Open the Hinge app and tap the Gear icon to open Account Settings","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription and follow the prompts","expect":null},{"do":"No longer have the app? Use the Cancel your subscription link in Hinge's help article, which leads to Stripe's steps, and use the email address where you receive Hinge subscription emails","expect":null}],"confirm_by":null,"effective":"You keep subscription benefits until the end of the subscription period","notice":"Cancel at least 24 hours before the renewal date","refund":"Most purchases are non-refundable, but Hinge's Support Team handles requests for subscriptions bought in the last 14 days. Residents of AZ, CA, CO, CT, IL, IA, MN, NY, NC, OH, RI and WI can get a full refund within 3 business days of subscribing by mailing a signed, dated notice to Hinge, Attn: Cancellations, P.O. Box 25472, Dallas, Texas 75225, USA.","fees":null,"source_ids":["h1","h2","h3","h4","h6","h7","h12","h15","h16","h17","h18","h21","h26","h27"]}],"pay_less":[{"type":"free_plan","what":"Hinge works without a subscription: cancelling keeps your profile on the free version","evidence":"documented","source_ids":["h22"]},{"type":"downgrade","what":"Drop from HingeX to Hinge+: cancel HingeX first, then subscribe to Hinge+","evidence":"documented","source_ids":["h11"]}],"export":[],"after_cancel":{"access_until":"The end of the subscription period","data_kept":"Your profile stays on Hinge; cancelling doesn't remove it","you_lose":["Premium features such as seeing all your Incoming Likes at once and Advanced Preferences"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Deleting the Hinge app or your account does not cancel an App Store or Google Play subscription","With Hinge payment, deleting your Hinge account cancels at once and you lose any remaining paid time","The 24-hour cutoff before renewal is set by Apple, Google and Stripe and can't be changed"]},"sources":[{"id":"h1","url":"https://help.hinge.co/hc/en-us/articles/36311108859411-Adjusting-or-Canceling-Your-Subscription","title":"Adjusting or Canceling Your Subscription","publisher":"vendor","quote":"Subscriptions renew automatically unless canceled at least 24 hours before the next billing period.","supports":"the 24-hour notice"},{"id":"h2","url":"https://help.hinge.co/hc/en-us/articles/36311108859411-Adjusting-or-Canceling-Your-Subscription","title":"Adjusting or Canceling Your Subscription","publisher":"vendor","quote":"Cancel at least 24 hours before your renewal date to avoid charges. This is required by Apple, Google, and Hinge payment (powered by Stripe) and cannot be changed.","supports":"the 24-hour notice applies to every route"},{"id":"h3","url":"https://help.hinge.co/hc/en-us/articles/36311108859411-Adjusting-or-Canceling-Your-Subscription","title":"Adjusting or Canceling Your Subscription","publisher":"vendor","quote":"Tap the Gear Icon to open Account Settings.","supports":"the in-app step for Hinge payment"},{"id":"h4","url":"https://help.hinge.co/hc/en-us/articles/36311108859411-Adjusting-or-Canceling-Your-Subscription","title":"Adjusting or Canceling Your Subscription","publisher":"vendor","quote":"Tap Cancel Subscription and follow the prompts.","supports":"the final in-app step"},{"id":"h5","url":"https://help.hinge.co/hc/en-us/articles/36311108859411-Adjusting-or-Canceling-Your-Subscription","title":"Adjusting or Canceling Your Subscription","publisher":"vendor","quote":"Tap Cancel Subscription and follow the instructions.","supports":"the final Android step"},{"id":"h6","url":"https://help.hinge.co/hc/en-us/articles/36311108859411-Adjusting-or-Canceling-Your-Subscription","title":"Adjusting or Canceling Your Subscription","publisher":"vendor","quote":"You can Cancel your subscription at any time by following the steps provided by Stripe, our secure billing partner.","supports":"cancelling Hinge payment without the app"},{"id":"h7","url":"https://help.hinge.co/hc/en-us/articles/36311108859411-Adjusting-or-Canceling-Your-Subscription","title":"Adjusting or Canceling Your Subscription","publisher":"vendor","quote":"Be sure to use the email address where you receive Hinge Subscription emails, even if it's different from the email linked to your Hinge account.","supports":"which email to use with Stripe"},{"id":"h8","url":"https://help.hinge.co/hc/en-us/articles/36311108859411-Adjusting-or-Canceling-Your-Subscription","title":"Adjusting or Canceling Your Subscription","publisher":"vendor","quote":"Deleting the Hinge app or your account does NOT cancel your subscription.","supports":"the agent tip for app store subscriptions"},{"id":"h9","url":"https://help.hinge.co/hc/en-us/articles/36311108859411-Adjusting-or-Canceling-Your-Subscription","title":"Adjusting or Canceling Your Subscription","publisher":"vendor","quote":"Deleting your Hinge account DOES immediately cancel your subscription.","supports":"deleting the account cancels Hinge payment at once"},{"id":"h10","url":"https://help.hinge.co/hc/en-us/articles/36311108859411-Adjusting-or-Canceling-Your-Subscription","title":"Adjusting or Canceling Your Subscription","publisher":"vendor","quote":"If you delete your Hinge account, you will permanently lose access to any remaining subscription benefits for your then-current subscription.","supports":"deleting the account forfeits paid time"},{"id":"h11","url":"https://help.hinge.co/hc/en-us/articles/36311108859411-Adjusting-or-Canceling-Your-Subscription","title":"Adjusting or Canceling Your Subscription","publisher":"vendor","quote":"To downgrade from HingeX to Hinge+, you'll need to cancel your HingeX subscription first, then subscribe to Hinge+.","supports":"the downgrade path"},{"id":"h12","url":"https://help.hinge.co/hc/en-us/articles/13198710538515-How-can-I-request-a-refund","title":"How can I request a refund?","publisher":"vendor","quote":"Hinge Attn: Cancellations P.O. Box 25472 Dallas, Texas 75225, USA","supports":"the mailing address for written cancellation notices"},{"id":"h13","url":"https://help.hinge.co/hc/en-us/articles/36311070196243-Subscribing-to-Hinge-or-HingeX","title":"Subscribing to Hinge + or HingeX","publisher":"vendor","quote":"Android users: Your purchase will be processed through Google Play.","supports":"Android purchases are billed by Google Play"},{"id":"h14","url":"https://help.hinge.co/hc/en-us/articles/36311070196243-Subscribing-to-Hinge-or-HingeX","title":"Subscribing to Hinge + or HingeX","publisher":"vendor","quote":"Subscriptions give daters access to premium features, like seeing all your Incoming Likes at once and setting Advanced Preferences.","supports":"what you lose"},{"id":"h15","url":"https://help.hinge.co/hc/en-us/articles/13198710538515-How-can-I-request-a-refund","title":"How can I request a refund?","publisher":"vendor","quote":"If you purchased a subscription in the last 14 days, contact our Support Team with your refund request.","supports":"the 14-day refund request for Hinge payment"},{"id":"h16","url":"https://help.hinge.co/hc/en-us/articles/13198710538515-How-can-I-request-a-refund","title":"How can I request a refund?","publisher":"vendor","quote":"If you live in one of the following states, you can request a full refund within 3 business days of subscribing.","supports":"the 3-business-day right to cancel"},{"id":"h17","url":"https://help.hinge.co/hc/en-us/articles/13198710538515-How-can-I-request-a-refund","title":"How can I request a refund?","publisher":"vendor","quote":"Arizona, California, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island, and Wisconsin.","supports":"which states"},{"id":"h18","url":"https://help.hinge.co/hc/en-us/articles/13198710538515-How-can-I-request-a-refund","title":"How can I request a refund?","publisher":"vendor","quote":"Mail or deliver a signed and dated notice stating you are canceling your subscription.","supports":"how to use the right to cancel for Hinge payment and Android"},{"id":"h19","url":"https://help.hinge.co/hc/en-us/articles/13198710538515-How-can-I-request-a-refund","title":"How can I request a refund?","publisher":"vendor","quote":"Hinge cannot issue refunds for iOS purchases, these are handled directly by Apple.","supports":"Apple refunds"},{"id":"h20","url":"https://help.hinge.co/hc/en-us/articles/13198710538515-How-can-I-request-a-refund","title":"How can I request a refund?","publisher":"vendor","quote":"Google manages refund requests for purchases made through Google Play.","supports":"Google Play refunds"},{"id":"h21","url":"https://hinge.co/terms","title":"Hinge Terms of Use","publisher":"vendor","quote":"If you cancel your subscription, you will continue to have access to your subscription benefits until the end of your subscription period, at which point it will expire.","supports":"when access ends"},{"id":"h22","url":"https://hinge.co/terms","title":"Hinge Terms of Use","publisher":"vendor","quote":"Because our Services may be utilized without a subscription, canceling your subscription does not remove your profile from our Services.","supports":"the free version and what is kept"},{"id":"h23","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"h24","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm with Apple"},{"id":"h25","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"For the subscription you want to restart, click Resubscribe.","supports":"how to confirm on Google Play (Resubscribe appears)"},{"id":"h26","url":"https://help.hinge.co/hc/en-us/articles/36311108859411-Adjusting-or-Canceling-Your-Subscription","title":"Adjusting or Canceling Your Subscription","publisher":"vendor","quote":"Hinge payment is currently limited to the US.","supports":"Hinge payment is offered in the US only"},{"id":"h27","url":"https://hinge.co/terms","title":"Hinge Terms of Use","publisher":"vendor","quote":"Generally, all purchases are final and nonrefundable, and there are no refunds or credits for partially used or unused subscription periods","supports":"purchases are generally non-refundable"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["The help article's Cancel your subscription link for Hinge payment without the app goes through a Hinge redirect (hinge.onelink.me) to Stripe; the Stripe page itself was not checked","How Hinge confirms a Hinge payment cancellation is not described","Plan prices are not on these pages, so the saving from Hinge+ over HingeX could not be quoted"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["h6: re-copied the quote word for word (the page says 'provided by Stripe', not 'provided through Stripe')","Hinge payment route: no-app step now points to the help article's Cancel your subscription link to Stripe","Added h26 (Hinge payment is limited to the US) and h27 (purchases are generally non-refundable) to back existing claims"]}},"page":"https://stackcut.io/cancel/hinge","json":"https://stackcut.io/exits/hinge.json","evidence":{"packet_revision":"420339d58dedc82d4477974a088c096e9623a1f8b009f0d3cea7e98006bfbee0","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"hinge--apple-app-store--r1","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"hinge--google-play--r2","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"hinge--direct-app--r3","channel":"direct_app","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"hive","name":"Hive","category":"productivity","website":"https://hive.com","domains":["hive.com","help.hive.com","app.hive.com"],"summary":"Monthly plans: a Billing Admin opens Settings, then Billing, and chooses to cancel or not renew at period end. Yearly plans: message Hive in the app, or email finance@hive.com. The terms need non-renewal notice 30 days before the term ends; fees aren't refundable.","routes":[{"channel":"direct_web","label":"Monthly plans in the app","applies_to":"Monthly subscriptions managed in the Hive app","who":"The Billing Admin, per the help article","method":"self_serve","start_url":null,"steps":[{"do":"In the Hive app, open Settings and click Billing","expect":null},{"do":"Choose the option to cancel or not renew your subscription at the end of the billing period","expect":null},{"do":"Confirm your cancellation and save the changes","expect":null}],"confirm_by":null,"effective":"The subscription ends at the end of the billing period","notice":null,"refund":"The terms say fees are non-cancelable and non-refundable except as the Agreement or an Order Form provides; an online checkout counts as an Order Form","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s12","s30"]},{"channel":"direct_web","label":"Yearly plans: ask in the app","applies_to":"Yearly subscriptions","who":"The account holder for the yearly subscription (the help page doesn't name a role)","method":"chat","start_url":null,"steps":[{"do":"In the Hive app, send a message using the blue question mark and ask to cancel","expect":null},{"do":"Wait for the customer success team to handle the request","expect":null}],"confirm_by":null,"effective":"At the end of the current term, since a non-renewal stops the next renewal; the billing FAQ says your data is available until then","notice":"At least 30 days before the end of the current term, under the terms' renewal rule (which covers online orders)","refund":"The terms say fees are non-cancelable and non-refundable except as the Agreement or an Order Form provides","fees":null,"source_ids":["s7","s8","s10","s12","s30","s6"]},{"channel":"direct_web","label":"Any plan: email the finance team","applies_to":"Paid Hive subscriptions; the pricing page FAQ gives this as the way to cancel","who":"The account holder (the FAQ doesn't name a role)","method":"email","start_url":null,"steps":[{"do":"Email finance@hive.com and ask to cancel your subscription","expect":null}],"confirm_by":null,"effective":"At the end of the current term, since a non-renewal stops the next renewal; the billing FAQ says your data is available until then","notice":"At least 30 days before the end of the current term, under the terms' renewal rule","refund":"The terms say fees are non-cancelable and non-refundable except as the Agreement or an Order Form provides","fees":null,"source_ids":["s31","s10","s12","s30","s6"]},{"channel":"sales_contract","label":"Order Forms and enterprise contracts","applies_to":"Yearly and enterprise subscriptions under an Order Form (which the terms say includes an online checkout) and the Terms of Service","who":"The customer that signed the Order Form","method":"email","start_url":null,"steps":[{"do":"Email a written notice of non-renewal to support@hive.com with the subject line \"Legal Notice\", at least 30 days before the end of the current subscription term","expect":null}],"confirm_by":null,"effective":"The subscription doesn't renew after the current term ends once notice is given; a term can't be ended early for convenience","notice":"At least 30 days before the end of the current subscription term; a notice counts from the first business day after it is sent. Each subscription renews for the same period, up to 12 months","refund":"Fees are non-cancelable and non-refundable except as the Agreement or an Order Form provides","fees":"Fees for the rest of the current term are not cancelable","source_ids":["s9","s10","s11","s12","s13","s14","s16","s17","s29","s30","s36"]}],"pay_less":[{"type":"free_plan","what":"Hive Free is free with no credit card, up to 10 workspace members and 200MB storage","evidence":"documented","source_ids":["s18","s19","s20"]},{"type":"annual_billing","what":"The yearly option is labeled (save 33%) on the pricing page","evidence":"documented","source_ids":["s21"]},{"type":"discount_program","what":"Non-profit teams are eligible for a discount on the Hive Teams plan","evidence":"documented","source_ids":["s22"]},{"type":"seat_reduction","what":"On a monthly subscription, change your license count in the billing portal; it applies from the next billing cycle. Yearly and enterprise subscribers email finance@hive.com. The terms say seat reductions take effect at the next renewal","evidence":"documented","source_ids":["s23","s32","s33","s34"]}],"export":[{"data":"Project plans, one project or summary view at a time","how":"Open the project or summary view, click the More menu, choose Export, then click the file format you want","format":"Gantt view: PDF, PNG, MS Project, Excel, Excel Chart or CSV. Other views also offer Excel or CSV","limits":"The export includes all the information except project activity. The help article doesn't describe a full account export, and mentions no plan limits. The terms say you must export affected content before a downgrade or seat reduction takes effect","source_ids":["s24","s25","s26","s15"]}],"after_cancel":{"access_until":"The end of your term; the billing FAQ says your data is available until then","data_kept":"The terms say Hive deletes Customer Content from active systems within 90 days after the agreement ends and from backups within a further 90 days. On timely written request, Hive gives up to 30 days of read-only access or another way to export","you_lose":["Access to your workspace and data once the term ends","Add-ons, which are billed on top of each license and can be turned off in Hive Apps"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["For monthly plans, only the Billing Admin is named as able to cancel in Settings, then Billing","Yearly plans are cancelled by an in-app message (blue question mark) or by email to finance@hive.com, not in Settings","A free trial deactivates by itself when it ends","Export project plans before cancelling: the terms say you must export affected content before a downgrade or seat reduction takes effect","Add-ons are charged on top of each license; turn them off in Hive Apps"]},"sources":[{"id":"s1","url":"https://help.hive.com/en/articles/1517160-deactivate-your-account","title":"Deactivate your account","publisher":"vendor","quote":"the Billing Admin can update this within Hive, from the 'Billing' option.","supports":"who can cancel a monthly subscription"},{"id":"s2","url":"https://help.hive.com/en/articles/1517160-deactivate-your-account","title":"Deactivate your account","publisher":"vendor","quote":"Navigate to Settings in the Hive app.","supports":"where the cancel flow starts"},{"id":"s3","url":"https://help.hive.com/en/articles/1517160-deactivate-your-account","title":"Deactivate your account","publisher":"vendor","quote":"Click on Billing.","supports":"the Billing step"},{"id":"s4","url":"https://help.hive.com/en/articles/1517160-deactivate-your-account","title":"Deactivate your account","publisher":"vendor","quote":"Choose the option to cancel or not renew your subscription at the end of the billing period.","supports":"the cancel option and when it takes effect"},{"id":"s5","url":"https://help.hive.com/en/articles/1517160-deactivate-your-account","title":"Deactivate your account","publisher":"vendor","quote":"Confirm your cancellation and ensure you save the changes.","supports":"the final confirm step"},{"id":"s6","url":"https://help.hive.com/en/articles/5166178-billing-faqs","title":"Billing FAQs","publisher":"vendor","quote":"Your data is available until the end of your term.","supports":"access after cancelling"},{"id":"s7","url":"https://help.hive.com/en/articles/1517160-deactivate-your-account","title":"Deactivate your account","publisher":"vendor","quote":"send us a message within the Hive app using the blue question mark","supports":"how yearly subscriptions are cancelled"},{"id":"s8","url":"https://help.hive.com/en/articles/1517160-deactivate-your-account","title":"Deactivate your account","publisher":"vendor","quote":"our customer success team will take care of it for you.","supports":"the yearly cancel is handled by the customer success team"},{"id":"s9","url":"https://hive.com/policy-documents/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"each subscription will automatically renew for the same period, not to exceed twelve (12) months.","supports":"automatic renewal"},{"id":"s10","url":"https://hive.com/policy-documents/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"Either party may elect not to renew by providing notice at least thirty (30) days before the end of the current subscription term.","supports":"the 30-day notice of non-renewal"},{"id":"s11","url":"https://hive.com/policy-documents/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"Neither party may terminate an active Order Form for convenience.","supports":"no early cancellation for convenience"},{"id":"s12","url":"https://hive.com/policy-documents/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"Fees are non-cancelable and non-refundable except as expressly provided in this Agreement or an Order Form.","supports":"fees and refunds"},{"id":"s13","url":"https://hive.com/policy-documents/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"Notices under this Agreement must be in writing and sent by email.","supports":"how a notice must be sent"},{"id":"s14","url":"https://hive.com/policy-documents/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"Notices to Hive must be sent to support@hive.com with the subject line \"Legal Notice,\"","supports":"where the notice goes and its subject line"},{"id":"s15","url":"https://hive.com/policy-documents/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"Customer is responsible for exporting any Content that may be affected before a downgrade or seat reduction takes effect.","supports":"export before a downgrade or seat reduction"},{"id":"s16","url":"https://hive.com/policy-documents/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"Hive will delete Customer Content from active systems within ninety (90) days after expiration or termination","supports":"deletion of content after the agreement ends"},{"id":"s17","url":"https://hive.com/policy-documents/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"and from backups within an additional ninety (90) days, and will certify deletion on request.","supports":"backup deletion"},{"id":"s18","url":"https://hive.com/pricing","title":"Pricing","publisher":"vendor","quote":"Start for free. No credit card required.","supports":"the free plan and no card needed"},{"id":"s19","url":"https://hive.com/pricing","title":"Pricing","publisher":"vendor","quote":"Up to 10 workspace members.","supports":"the free plan's member limit"},{"id":"s20","url":"https://hive.com/pricing","title":"Pricing","publisher":"vendor","quote":"200MB storage","supports":"the free plan's storage limit"},{"id":"s21","url":"https://hive.com/pricing","title":"Pricing","publisher":"vendor","quote":"(save 33%)","supports":"the yearly option's saving"},{"id":"s22","url":"https://hive.com/pricing","title":"Pricing","publisher":"vendor","quote":"Non-profit teams are eligible for a discount on our Hive Teams plan.","supports":"the non-profit discount"},{"id":"s23","url":"https://help.hive.com/en/articles/5166178-billing-faqs","title":"Billing FAQs","publisher":"vendor","quote":"If you have a monthly subscription, you can make changes to your license count through the billing portal.","supports":"reducing seats on a monthly plan"},{"id":"s24","url":"https://help.hive.com/en/articles/1285504-export-project-plans","title":"Export project plans","publisher":"vendor","quote":"Click the 'More' Menu, then > Export","supports":"the export menu path"},{"id":"s25","url":"https://help.hive.com/en/articles/1285504-export-project-plans","title":"Export project plans","publisher":"vendor","quote":"Gantt view export options: PDF, PNG, MS Project, Excel, Excel Chart, CSV","supports":"file formats for the Gantt view"},{"id":"s26","url":"https://help.hive.com/en/articles/1285504-export-project-plans","title":"Export project plans","publisher":"vendor","quote":"Please note that the export will include all the information except for the project activity.","supports":"what the export leaves out"},{"id":"s27","url":"https://help.hive.com/en/articles/9100733-purchasing-add-ons-in-hive","title":"Purchasing add-ons in Hive","publisher":"vendor","quote":"Add-ons are charged as an additional cost on top of your Hive licenses","supports":"add-ons are billed on top of licenses"},{"id":"s28","url":"https://help.hive.com/en/articles/9100733-purchasing-add-ons-in-hive","title":"Purchasing add-ons in Hive","publisher":"vendor","quote":"Add-ons can be accessed via Hive Apps, and enabled or turned off at any time","supports":"add-ons can be turned off in Hive Apps"},{"id":"s29","url":"https://hive.com/policy-documents/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"On timely written request, Hive will provide Customer up to thirty (30) days of read-only access","supports":"read-only access after the agreement ends, on timely written request"},{"id":"s30","url":"https://hive.com/policy-documents/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"online order, checkout confirmation, or similar ordering document","supports":"the terms treat an online checkout as an Order Form, so they cover self-serve plans"},{"id":"s31","url":"https://hive.com/pricing","title":"Pricing","publisher":"vendor","quote":"To cancel your subscription, please email our finance team at","supports":"the pricing FAQ's cancel route by email"},{"id":"s32","url":"https://help.hive.com/en/articles/5166178-billing-faqs","title":"Billing FAQs","publisher":"vendor","quote":"Any changes you make will go into effect on your next billing cycle.","supports":"when a license change on a monthly plan applies"},{"id":"s33","url":"https://help.hive.com/en/articles/5166178-billing-faqs","title":"Billing FAQs","publisher":"vendor","quote":"If you have an enterprise or yearly subscription, please contact finance@hive.com to make adjustments.","supports":"seat changes on yearly and enterprise plans"},{"id":"s34","url":"https://hive.com/policy-documents/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"Downgrades and seat reductions will take effect at the next renewal unless Hive agrees otherwise.","supports":"when downgrades and seat reductions take effect"},{"id":"s35","url":"https://help.hive.com/en/articles/1517160-deactivate-your-account","title":"Deactivate your account","publisher":"vendor","quote":"your account will automatically deactivate after the trial period expires","supports":"trials end on their own"},{"id":"s36","url":"https://hive.com/policy-documents/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"A notice is effective on the first business day after it is sent","supports":"when an emailed notice counts"}],"verification":{"level":"docs","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Hive's help pages describe exporting one project view at a time; a full account export isn't described","Whether add-ons stop billing automatically when the subscription ends isn't stated on Hive's help pages","The Enterprise plan is priced through sales, and its cancellation steps beyond the Order Form notice aren't on Hive's public pages"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Added the pricing page's documented cancel route: email finance@hive.com","Notice step now names the required subject line \"Legal Notice\" and when an emailed notice takes effect","The terms define an Order Form to include an online checkout, so the 30-day non-renewal notice and no-refund rule now apply to self-serve routes too","Seat reduction: monthly changes apply next billing cycle; yearly and enterprise go through finance@hive.com","Read-only access after the agreement ends is on timely written request; added to data kept","Added that trials deactivate on their own","Dropped the App Store / Google Play gap: Hive's iOS app listing shows no in-app purchases, and Hive's pricing and billing pages describe only web billing","Level raised to docs: every route fact is now from Hive's own pages"]}},"page":"https://stackcut.io/cancel/hive","json":"https://stackcut.io/exits/hive.json","evidence":{"packet_revision":"59f564ebf3629a3bfaf8ce5e5829d1b972be754720e02625db2f89cd4e83c7fb","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"hive--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"hive--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"hive--direct-web--r3","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"hive--sales-contract--r4","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"honeybook","name":"HoneyBook","category":"business_finance","website":"https://www.honeybook.com","domains":["honeybook.com"],"summary":"Web memberships: select your company logo, Company Settings, Membership tab, Cancel Plan, then follow the prompts; a confirmation email follows. App memberships are cancelled with Apple or Google Play. Gotcha: the Terms of Service ask for notice at least 30 days before the term ends.","routes":[{"channel":"direct_web","applies_to":"Starter, Essentials and Premium memberships bought on the web, billed monthly or yearly","who":"The HoneyBook member signed in to the company account (the help center doesn't say which team roles can cancel)","method":"self_serve","start_url":"https://www.honeybook.com/app/settings/company/subscription","steps":[{"do":"Select your company logo in the navigation menu, then Company Settings","expect":null},{"do":"Select the Membership tab","expect":"Cancel Plan"},{"do":"Select Cancel Plan and follow the on-screen prompts to complete the cancellation","expect":null}],"confirm_by":"An email confirming the cancellation","effective":"The account stays usable through the current subscription period; at the end of the billing cycle the subscription is cancelled and charges stop. After that you keep existing projects and information but can't create new files or projects or send messages","notice":"The Terms of Service say to cancel at least 30 days before the end of the current subscription term (by email); the help center's Cancel Plan flow doesn't mention a notice period","refund":"A 60-day money back guarantee from your membership start date: contact Support through the question-mark icon. Membership charges or renewals outside that window aren't refunded","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s28","s29","s32","s33"]},{"channel":"apple_app_store","applies_to":"Memberships bought in the HoneyBook iOS app","who":"The Apple Account holder who subscribed","method":"platform_settings","start_url":null,"steps":[{"do":"On your iPhone or iPad, open Settings and tap your name, then Subscriptions","expect":null},{"do":"Tap HoneyBook, then Cancel Subscription","expect":null}],"confirm_by":"No Cancel button, or an expiration message in red, means the subscription is already canceled","effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s12","s13","s14","s15"]},{"channel":"google_play","applies_to":"Memberships bought in the HoneyBook Android app","who":"The Google account holder who subscribed","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to subscriptions in Google Play and select Manage next to HoneyBook","expect":null},{"do":"Select Cancel subscription and follow the prompts","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time you've already paid for","notice":null,"refund":null,"fees":null,"source_ids":["s12","s13","s16","s17"]}],"pay_less":[{"type":"downgrade","what":"Change to a cheaper plan at any time (Starter $29, Essentials $49, Premium $109 a month, billed yearly); after a downgrade you keep the old plan's features until the end of the billing cycle","evidence":"documented","source_ids":["s18","s19","s20","s21","s22"]},{"type":"annual_billing","what":"Yearly billing saves up to 18%. Switching from monthly to annual starts a new cycle at once, with a prorated credit from the monthly plan","evidence":"documented","source_ids":["s23","s24"]}],"export":[{"data":"Contacts list","how":"In the navigation menu select Clients, then Contacts; select the triple-dot icon, then Download spreadsheet","format":"CSV spreadsheet with each contact's name, email, phone number, address, notes and date created","limits":null,"source_ids":["s25","s26","s27"]}],"after_cancel":{"access_until":"The end of the current subscription period","data_kept":"Cancelling doesn't delete the account: you keep access to existing projects and information. The Terms let HoneyBook remove content of an account it terminates, including for lack of use, and disclaim liability for deleted data","you_lose":["Creating new files or projects, and sending messages, once the subscription period ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["On a free trial nothing is charged automatically when the trial ends, so there is nothing to cancel","If the membership was bought in the iOS or Android app, it can only be changed or cancelled through Apple or Google Play","The Terms of Service ask for cancellation notice at least 30 days before the end of the term: cancel well ahead of an annual renewal","Cancelling doesn't delete the account: to delete it permanently, contact HoneyBook Support","To use the 60-day money back guarantee, contact Support through the question-mark icon"]},"sources":[{"id":"s1","url":"https://help.honeybook.com/en/articles/2584102-cancel-your-honeybook-membership-or-free-trial","title":"Cancel your HoneyBook membership or free trial","publisher":"vendor","quote":"Select your company logo from the navigation menu > Company Settings","supports":"where the cancel flow starts"},{"id":"s2","url":"https://help.honeybook.com/en/articles/2584102-cancel-your-honeybook-membership-or-free-trial","title":"Cancel your HoneyBook membership or free trial","publisher":"vendor","quote":"Select the Membership tab","supports":"the Membership tab"},{"id":"s3","url":"https://help.honeybook.com/en/articles/2584102-cancel-your-honeybook-membership-or-free-trial","title":"Cancel your HoneyBook membership or free trial","publisher":"vendor","quote":"Select Cancel Plan","supports":"the Cancel Plan button"},{"id":"s4","url":"https://help.honeybook.com/en/articles/2584102-cancel-your-honeybook-membership-or-free-trial","title":"Cancel your HoneyBook membership or free trial","publisher":"vendor","quote":"Follow the on-screen prompts to complete your cancellation","supports":"completing the flow"},{"id":"s5","url":"https://help.honeybook.com/en/articles/2584102-cancel-your-honeybook-membership-or-free-trial","title":"Cancel your HoneyBook membership or free trial","publisher":"vendor","quote":"Once your cancellation is complete, you'll receive an email confirming the cancellation","supports":"the confirmation email"},{"id":"s6","url":"https://help.honeybook.com/en/articles/2584102-cancel-your-honeybook-membership-or-free-trial","title":"Cancel your HoneyBook membership or free trial","publisher":"vendor","quote":"Your account will be available to use through your current subscription period after you've completed the cancellation process.","supports":"when access ends"},{"id":"s7","url":"https://help.honeybook.com/en/articles/2584102-cancel-your-honeybook-membership-or-free-trial","title":"Cancel your HoneyBook membership or free trial","publisher":"vendor","quote":"you'll still have access to all existing projects and information, but you will no longer be able to create new files, projects, or send messages","supports":"what you keep and lose"},{"id":"s8","url":"https://www.honeybook.com/legal/terms-of-service","title":"HoneyBook Terms of Service","publisher":"vendor","quote":"notifying us of your intent to cancel at least thirty (30) days prior to the end of your then-current subscription term.","supports":"the 30-day notice in the Terms"},{"id":"s9","url":"https://help.honeybook.com/en/articles/2584102-cancel-your-honeybook-membership-or-free-trial","title":"Cancel your HoneyBook membership or free trial","publisher":"vendor","quote":"HoneyBook offers a 60-day money back guarantee from your membership start date","supports":"the refund guarantee"},{"id":"s10","url":"https://help.honeybook.com/en/articles/2584102-cancel-your-honeybook-membership-or-free-trial","title":"Cancel your HoneyBook membership or free trial","publisher":"vendor","quote":"reach out to our Support team by clicking the Question Mark icon","supports":"how to ask for a refund"},{"id":"s11","url":"https://www.honeybook.com/legal/terms-of-service","title":"HoneyBook Terms of Service","publisher":"vendor","quote":"Your subscription is continuous until you cancel it or HoneyBook suspends or otherwise stops providing access.","supports":"the subscription renews until cancelled"},{"id":"s12","url":"https://help.honeybook.com/en/articles/2584102-cancel-your-honeybook-membership-or-free-trial","title":"Cancel your HoneyBook membership or free trial","publisher":"vendor","quote":"For subscriptions created directly from an app store, you can cancel your subscription from that app store","supports":"app-store subscriptions are cancelled in the store"},{"id":"s13","url":"https://help.honeybook.com/en/articles/7020217-top-questions-answered-about-honeybook-billing-and-membership","title":"Top questions answered about HoneyBook billing and membership","publisher":"vendor","quote":"If you purchased membership from the iOS or Android mobile app, you'll need to change it through Apple or Google Play.","supports":"app memberships are managed by Apple or Google"},{"id":"s14","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"Apple's cancel steps"},{"id":"s15","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm"},{"id":"s16","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"Google's cancel steps"},{"id":"s17","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"access after cancelling on Google Play"},{"id":"s18","url":"https://help.honeybook.com/en/articles/7020217-top-questions-answered-about-honeybook-billing-and-membership","title":"Top questions answered about HoneyBook billing and membership","publisher":"vendor","quote":"Absolutely. With HoneyBook's pricing plans, we grow with your business, which means you can change your plan at any time.","supports":"changing plans"},{"id":"s19","url":"https://help.honeybook.com/en/articles/7020217-top-questions-answered-about-honeybook-billing-and-membership","title":"Top questions answered about HoneyBook billing and membership","publisher":"vendor","quote":"you'll have access to all the features included in your old plan until the end of your billing cycle.","supports":"when a downgrade takes effect"},{"id":"s20","url":"https://www.honeybook.com/pricing","title":"HoneyBook pricing","publisher":"vendor","quote":"$29","supports":"the Starter price"},{"id":"s21","url":"https://www.honeybook.com/pricing","title":"HoneyBook pricing","publisher":"vendor","quote":"$49","supports":"the Essentials price"},{"id":"s22","url":"https://www.honeybook.com/pricing","title":"HoneyBook pricing","publisher":"vendor","quote":"$109","supports":"the Premium price"},{"id":"s23","url":"https://www.honeybook.com/pricing","title":"HoneyBook pricing","publisher":"vendor","quote":"Billed yearly (save up to 18%)","supports":"the yearly discount"},{"id":"s24","url":"https://help.honeybook.com/en/articles/7020217-top-questions-answered-about-honeybook-billing-and-membership","title":"Top questions answered about HoneyBook billing and membership","publisher":"vendor","quote":"the new billing cycle will begin immediately. A prorated credit from your monthly plan will be applied toward the annual cost.","supports":"switching to annual"},{"id":"s25","url":"https://help.honeybook.com/en/articles/2650752-download-and-export-your-contacts-list-from-honeybook","title":"Download and export your contacts list from HoneyBook","publisher":"vendor","quote":"select Contacts","supports":"where contacts are exported"},{"id":"s26","url":"https://help.honeybook.com/en/articles/2650752-download-and-export-your-contacts-list-from-honeybook","title":"Download and export your contacts list from HoneyBook","publisher":"vendor","quote":"Select the triple-dot icon > select Download spreadsheet","supports":"the export step"},{"id":"s27","url":"https://help.honeybook.com/en/articles/2650752-download-and-export-your-contacts-list-from-honeybook","title":"Download and export your contacts list from HoneyBook","publisher":"vendor","quote":"CSV spreadsheet that includes basic client information like the contact's name, email, phone number, address, notes, and the date the contact was created","supports":"the export format"},{"id":"s28","url":"https://help.honeybook.com/en/articles/2584102-cancel-your-honeybook-membership-or-free-trial","title":"Cancel your HoneyBook membership or free trial","publisher":"vendor","quote":"Canceling won't delete your account.","supports":"cancelling keeps the account"},{"id":"s29","url":"https://help.honeybook.com/en/articles/2584102-cancel-your-honeybook-membership-or-free-trial","title":"Cancel your HoneyBook membership or free trial","publisher":"vendor","quote":"you will not be automatically charged at the end of your trial period","supports":"trials don't convert automatically"},{"id":"s30","url":"https://www.honeybook.com/legal/terms-of-service","title":"HoneyBook Terms of Service","publisher":"vendor","quote":"remove and discard any content within the Service, for any reason, including, without limitation, for lack of use","supports":"content removal on termination"},{"id":"s31","url":"https://www.honeybook.com/legal/terms-of-service","title":"HoneyBook Terms of Service","publisher":"vendor","quote":"HoneyBook will not be liable for any loss or damage arising from deletion or failure to store any data or other content maintained or uploaded by the Service.","supports":"no liability for deleted data"},{"id":"s32","url":"https://help.honeybook.com/en/articles/2584102-cancel-your-honeybook-membership-or-free-trial","title":"Cancel your HoneyBook membership or free trial","publisher":"vendor","quote":"At the end of your billing cycle, your subscription will be canceled and you'll no longer be charged a membership fee","supports":"when charges stop"},{"id":"s33","url":"https://help.honeybook.com/en/articles/2584102-cancel-your-honeybook-membership-or-free-trial","title":"Cancel your HoneyBook membership or free trial","publisher":"vendor","quote":"we're not able to process refunds for membership charges or renewals outside of that window","supports":"no refunds after the 60 days"},{"id":"s34","url":"https://help.honeybook.com/en/articles/2584102-cancel-your-honeybook-membership-or-free-trial","title":"Cancel your HoneyBook membership or free trial","publisher":"vendor","quote":"If you'd like to permanently delete your account, reach out to our Support team","supports":"deleting the account is a separate request"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["The email address for the Terms' 30-day cancellation notice isn't given here; it's listed in HoneyBook's Terms of Service","Which team roles can cancel is not documented","Whether the Cancel Plan flow asks for a reason or shows an offer is not described beyond on-screen prompts","How long HoneyBook keeps data after a membership ends is not stated"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked the cancel article, billing FAQ, pricing page and Terms: steps, the Settings link, the confirmation email, app-store routes, the 60-day guarantee, prices and the Terms' 30-day email notice are confirmed","Effective date: added that charges stop at the end of the billing cycle (s32)","Refund: added that charges or renewals outside the 60 days aren't refunded (s33)","After cancelling you also can't start new projects or send messages, not only files (s7 quote completed)","Tip: deleting the account is a separate request to Support (s34)"]}},"page":"https://stackcut.io/cancel/honeybook","json":"https://stackcut.io/exits/honeybook.json","evidence":{"packet_revision":"ee07fc71c20d7b742009cd66d8e544d5fc4efc9fa15989c6fa0426de75c33e47","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"honeybook--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"honeybook--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"honeybook--google-play--r3","channel":"google_play","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"hootsuite","name":"Hootsuite","category":"marketing_sales","website":"https://www.hootsuite.com","domains":["hootsuite.com"],"summary":"In Account, Plan and billing, expand Manage my subscription and select Cancel upcoming subscription (Super Admins only in an organization). It ends with the paid or trial period; the rest of the term isn't refunded. Cancel app-store subscriptions with Apple or Google, and Enterprise plans through your account manager.","routes":[{"channel":"direct_web","applies_to":"Self-serve plans billed by Hootsuite","who":"The account owner; in a Hootsuite organization, a Super Admin","method":"self_serve","start_url":null,"steps":[{"do":"Go to Account, then select Plan and billing","expect":"Manage my subscription"},{"do":"Expand the Manage my subscription section and select Cancel upcoming subscription","expect":null}],"confirm_by":null,"effective":"At the end of the paid or trial period; you keep all current plan features until then","notice":"Cancel before your renewal date to avoid automatic renewal; on a free trial, cancel (and uninstall any paid apps) before the trial ends, or you're charged the next day","refund":"No refund: after cancelling you still pay for the rest of the plan term","fees":null,"source_ids":["s1","s2","s3","s4","s11","s13","s21"]},{"channel":"apple_app_store","applies_to":"Subscriptions started in the Hootsuite mobile app on iPhone or iPad (billed by Apple)","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then Hootsuite","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription (you may need to scroll down)","expect":null}],"confirm_by":"The subscription shows an expiration message and no Cancel button in Subscriptions","effective":null,"notice":"Cancel at least 24 hours before your next billing date","refund":null,"fees":null,"source_ids":["s5","s14","s15"]},{"channel":"google_play","applies_to":"Subscriptions started in the Hootsuite mobile app on Android (billed by Google Play)","who":"The Google Account that bought the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to your subscriptions in Google Play, signed in to the Google Account that pays","expect":"Hootsuite"},{"do":"Click Manage next to it, then Cancel subscription","expect":"a confirmation pop-up asking for a reason"},{"do":"Select a reason, then click Continue","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time you have already paid for","notice":"Cancel at least 24 hours before your next billing date","refund":null,"fees":null,"source_ids":["s5","s16","s17"]},{"channel":"sales_contract","applies_to":"Enterprise plans","who":"The customer, through their Hootsuite customer account manager","method":"contact_sales","start_url":null,"steps":[{"do":"Contact your Hootsuite customer account manager and ask to cancel or change the plan","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s9"]}],"pay_less":[{"type":"annual_billing","what":"An annual subscription is one discounted payment instead of monthly payments (non-refundable)","evidence":"documented","source_ids":["s10"]},{"type":"downgrade","what":"Legacy Team plans can switch to Professional, and a change to a plan with fewer features takes effect at the end of the current paid period. Moving from a legacy plan (Professional, Team or Business) to Standard or Advanced means deleting the account and signing up again","evidence":"documented","source_ids":["s7","s8","s19"]}],"export":[],"after_cancel":{"access_until":"The end of the paid or trial period","data_kept":"Hootsuite says it will restore your account information and data if you come back and restart the subscription (no time limit stated)","you_lose":["Your plan's features once the paid or trial period ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancel, don't delete: deleting the account closes it at once with no proration or partial refund, loses scheduled messages, Streams, Inbox conversations and Analytics data, and its email can't be used for a future Hootsuite account","On a free trial, cancel and uninstall any paid apps before the trial ends; otherwise you're charged the day after it ends","If you subscribed in the mobile app, cancel with Apple or Google Play at least 24 hours before the next billing date","In an organization, only a Super Admin can cancel"]},"sources":[{"id":"s1","url":"https://help.hootsuite.com/s/article/plan-account","title":"Manage your Hootsuite plan and account","publisher":"vendor","quote":"If you're a member of a Hootsuite organization, you must be a Super Admin to make these changes.","supports":"who can cancel"},{"id":"s2","url":"https://help.hootsuite.com/s/article/plan-account","title":"Manage your Hootsuite plan and account","publisher":"vendor","quote":"Go to Account, and then select Plan and billing.","supports":"where the cancel flow starts"},{"id":"s3","url":"https://help.hootsuite.com/s/article/plan-account","title":"Manage your Hootsuite plan and account","publisher":"vendor","quote":"Expand the Manage my subscription section, and then select Cancel upcoming subscription.","supports":"the cancel step"},{"id":"s4","url":"https://help.hootsuite.com/s/article/plan-account","title":"Manage your Hootsuite plan and account","publisher":"vendor","quote":"If you cancel your subscription, your changes take effect at the end of your paid or trial period.","supports":"when the cancellation takes effect"},{"id":"s5","url":"https://help.hootsuite.com/s/article/plan-account","title":"Manage your Hootsuite plan and account","publisher":"vendor","quote":"don't forget to cancel your mobile app store subscription on Google Play or Apple App Store at least 24 hours before your next billing date.","supports":"the Apple and Google Play routes, and their notice"},{"id":"s6","url":"https://help.hootsuite.com/s/article/plan-account","title":"Manage your Hootsuite plan and account","publisher":"vendor","quote":"We'll keep the door open for you here at Hootsuite. Come back at any time to restart your subscription. When you do, we'll restore your account information and data.","supports":"what is kept after cancelling"},{"id":"s7","url":"https://help.hootsuite.com/s/article/plan-account","title":"Manage your Hootsuite plan and account","publisher":"vendor","quote":"If you change to a plan with fewer features, your changes take effect at the end of your current paid period.","supports":"when a downgrade takes effect"},{"id":"s8","url":"https://help.hootsuite.com/s/article/plan-account","title":"Manage your Hootsuite plan and account","publisher":"vendor","quote":"You can currently switch your Team plan to a Professional plan using these instructions.","supports":"the downgrade that is available"},{"id":"s9","url":"https://help.hootsuite.com/s/article/manage-enterprise","title":"Manage your Enterprise plan","publisher":"vendor","quote":"Your Hootsuite customer account manager will assist you in making changes and updates to your plan.","supports":"the Enterprise route"},{"id":"s10","url":"https://help.hootsuite.com/s/article/billing-FAQ","title":"Billing FAQ","publisher":"vendor","quote":"Annual subscriptions offer one discounted, non-refundable payment instead of monthly payments.","supports":"annual billing is cheaper"},{"id":"s11","url":"https://help.hootsuite.com/s/article/billing-FAQ","title":"Billing FAQ","publisher":"vendor","quote":"To avoid automatic renewal, cancel your subscription before your renewal date.","supports":"the notice needed before renewal"},{"id":"s12","url":"https://help.hootsuite.com/s/article/billing-FAQ","title":"Billing FAQ","publisher":"vendor","quote":"If you delete your account, we immediately close it with no proration or partial refund.","supports":"the delete-account tip"},{"id":"s13","url":"https://hootsuite.com/legal/terms","title":"Hootsuite Self-Serve Terms of Service","publisher":"vendor","quote":"If you cancel (or downgrade) paid Self-Serve Services, you must continue to pay for the rest of your plan term and you are not entitled to a refund.","supports":"the refund policy"},{"id":"s14","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple cancel steps"},{"id":"s15","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm an Apple cancellation"},{"id":"s16","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"the Google Play cancel steps"},{"id":"s17","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when Google Play access ends"},{"id":"s18","url":"https://help.hootsuite.com/s/article/plan-account","title":"Manage your Hootsuite plan and account","publisher":"vendor","quote":"When you delete your plan, you'll lose your scheduled messages, Streams, Inbox conversations, and Analytics data.","supports":"what deleting loses"},{"id":"s19","url":"https://help.hootsuite.com/s/article/plan-account","title":"Manage your Hootsuite plan and account","publisher":"vendor","quote":"to change from a legacy plan (Professional, Team, or Business) to a new plan (Standard or Advanced), you will need to delete your existing Hootsuite account","supports":"only legacy-to-new plan changes need a new account"},{"id":"s20","url":"https://help.hootsuite.com/s/article/plan-account","title":"Manage your Hootsuite plan and account","publisher":"vendor","quote":"your scheduled content will be permanently deleted, and the email associated with that account cannot be used for a future Hootsuite account.","supports":"what deleting the account costs"},{"id":"s21","url":"https://hootsuite.com/legal/terms","title":"Hootsuite Self-Serve Terms of Service","publisher":"vendor","quote":"charge you automatically on the first day after the free trial is over, unless you cancel or downgrade to a charge-free service and uninstall any paid apps","supports":"the free-trial charge and the paid-apps gotcha"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Data export before cancelling was not documented on the pages read","The nonprofit (HootGiving) page gives no discount amount","How long data is kept for a cancelled account is not stated"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Downgrade offer: only legacy-to-new plan moves need a new account; the packet said all other plan changes did","Added the free-trial gotcha from the terms: cancel and uninstall any paid apps before the trial ends","Delete tip now says scheduled content is permanently deleted and the email can't be reused","Moved s10-s12 to the Billing FAQ's current URL"]}},"stackcut":{"vendor_id":"hootsuite","name":"Hootsuite","recipes":[{"id":"replace-hootsuite","title":"Social media scheduler","best_year_one_net":1150}]},"page":"https://stackcut.io/cancel/hootsuite","json":"https://stackcut.io/exits/hootsuite.json","evidence":{"packet_revision":"c5981e8f5da5e394ac2436349343abaf8da453e9cbf7c446a494f29d3fca91ad","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"hootsuite--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"hootsuite--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"hootsuite--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"hootsuite--sales-contract--r4","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"hostgator","name":"HostGator","category":"developer_tools","website":"https://www.hostgator.com","domains":["hostgator.com"],"summary":"In the Customer Portal's Renewal Center, tick the hosting plan, click Disable Auto-Renew, check the box and click Disable; do the same for each domain and add-on. Do it at least 15 days before renewal (5 for monthly plans). Refunds need phone or chat within 30 days.","routes":[{"channel":"direct_web","label":"Turn off auto-renew (hosting plan)","applies_to":"Hosting plans bought from HostGator.com (accounts bought from a regional HostGator company are cancelled with that company)","who":"The account holder, signed in to the Customer Portal","method":"self_serve","start_url":"https://www.hostgator.com/my-account/login","steps":[{"do":"Log in to the Customer Portal and click Renewal Center in the navigation menu on the left","expect":"the Renewal Center page"},{"do":"Check the box next to the hosting plan","expect":"Disable Auto-Renew"},{"do":"Click Disable Auto-Renew","expect":"a pop-up window with a confirmation checkbox"},{"do":"Check the box to confirm, then click Disable","expect":null}],"confirm_by":null,"effective":"The plan isn't renewed at its renewal date","notice":"Turn off auto-renew before HostGator renews the plan: 15 days before the renewal date, or 5 days for 1-month terms. A July 2025 billing update says renewals are now charged on the renewal date itself","refund":"No refunds for cancellations more than 30 days after purchase; within 30 days, ask support for the money-back guarantee (see the support route)","fees":null,"source_ids":["hg1","hg2","hg4","hg5","hg6","hg7","hg19","hg20","hg34","hg35"]},{"channel":"direct_web","label":"Cancel through support, or claim a refund","applies_to":"Refunds under the 30-day money-back guarantee, and cancellations handled by HostGator staff","who":"The account holder (HostGator verifies your identity)","method":"chat","start_url":"https://www.hostgator.com/contact","steps":[{"do":"Contact HostGator Support by phone or chat and ask to cancel; for a refund, do it within 30 days of purchase","expect":"an email confirming HostGator received your cancellation request"},{"do":"If no email arrives within 1 hour, contact support again: the request wasn't received","expect":null},{"do":"Allow 48 hours for HostGator to verify your identity and close the account","expect":"a second email confirming you were cancelled"},{"do":"If you paid through PayPal, also cancel the PayPal subscription or billing agreement","expect":null}],"confirm_by":"A second email confirming you were cancelled successfully; the account stays active until then","effective":"When HostGator closes the account, after verifying your identity (allow 48 hours)","notice":null,"refund":"Full refund of basic shared, VPS, dedicated and reseller hosting fees if you cancel within the first 30 days (first package only, on billing accounts under 30 days old); not for monthly terms, domain registration, administrative, setup or add-on fees. A free domain's $22.99 fee plus tax is deducted if you cancel within a year. Refunds go back to the original payment method and can take up to two weeks","fees":null,"source_ids":["hg14","hg15","hg16","hg17","hg18","hg20","hg21","hg22","hg23","hg30","hg31","hg32","hg33","hg43"]},{"channel":"direct_web","label":"Domains bought with the plan","applies_to":"Domains registered with HostGator, including a free domain that came with the plan","who":"The account holder, signed in to the Customer Portal","method":"self_serve","start_url":"https://www.hostgator.com/my-account/login","steps":[{"do":"Log in to the Customer Portal and click Renewal Center in the navigation menu on the left","expect":null},{"do":"Find the domain, check its box and select Disable Auto-Renew in the top menu","expect":"the Disable Auto-Renew pop-up window"},{"do":"Check the box to confirm that you want to disable auto-renew, then select Disable","expect":null}],"confirm_by":null,"effective":"Cancelling hosting doesn't cancel the domain; with auto-renew off, it's no longer billed or invoiced for renewal","notice":"Turn off the domain's auto-renew at least 15 days before its renewal date, when the automatic charge is processed. HostGator's Terms also ask you to tell its Billing department by phone or LiveChat at least 30 days before renewal to cancel a domain registration","refund":"Domain registration fees aren't covered by the money-back guarantee","fees":"If the plan came with a free domain and you take a money-back refund within a year, the $22.99 standard domain fee plus tax is deducted from it","source_ids":["hg3","hg8","hg9","hg10","hg11","hg12","hg13","hg22","hg23","hg24","hg25","hg42"]}],"pay_less":[],"export":[{"data":"Website files, databases and other content on the account","how":"Back them up off HostGator's servers yourself before the plan ends: the Terms make backups the customer's job and say data is deleted when the services end","format":null,"limits":"HostGator's own off-site backups skip shared accounts over 20 GB (except their databases) and don't cover dedicated servers","source_ids":["hg27","hg26","hg29","hg40","hg41"]}],"after_cancel":{"access_until":"With auto-renew off, the plan's renewal date; for a support cancellation, the account stays active until HostGator's second confirmation email","data_kept":"The Terms say user content, websites and other data are deleted when the services end for any reason; an account suspended or deactivated for 30 days can be terminated with the loss of all its data","you_lose":["Websites, files and other data on the account","The $22.99 domain fee plus tax, deducted from a money-back refund when the plan included a free domain"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Hosting, domains and each add-on renew separately: disable auto-renew on each one in the Renewal Center","Disable auto-renew at least 15 days before renewal (5 days for 1-month hosting terms)","CodeGuard must be turned off 45 days before its renewal date, before its renewal invoice is generated; if the invoice exists, ask Support to delete it","SiteLock ends on its next renewal date once its auto-renew is off","A support cancellation is confirmed by email within 1 hour; without that email, HostGator didn't receive it and you remain responsible for charges","Domains keep renewing after the hosting is cancelled; you can keep the domain and point it to another host","Accounts bought from a regional HostGator company (such as HostGator India) must be cancelled with that company","If you pay through PayPal, also cancel the PayPal subscription or billing agreement to avoid further charges"]},"sources":[{"id":"hg1","url":"https://www.hostgator.com/help/article/how-do-i-cancel-my-account","title":"How Do I Cancel My Account?","publisher":"vendor","quote":"before your HostGator account automatically renews your hosting plan, which is 15 days before the hosting plan's renewal date (5 days for hosting plans in a 1-month term)","supports":"the hosting auto-renew deadline"},{"id":"hg2","url":"https://www.hostgator.com/help/article/how-do-i-cancel-my-account","title":"How Do I Cancel My Account?","publisher":"vendor","quote":"HostGator.com only handles accounts that are purchased from HostGator.com.","supports":"regional accounts are cancelled elsewhere"},{"id":"hg3","url":"https://www.hostgator.com/help/article/how-do-i-cancel-my-account","title":"How Do I Cancel My Account?","publisher":"vendor","quote":"disable its Auto-Renew feature via the Customer Portal's Renewal Center before your HostGator account automatically renews your domain, which is 15 days before the domain's renewal date.","supports":"the domain auto-renew deadline"},{"id":"hg4","url":"https://www.hostgator.com/help/article/customer-portal-how-to-use-renewal-center","title":"Customer Portal - How to Use the Renewal Center","publisher":"vendor","quote":"Click Renewal Center in the navigation menu on the left.","supports":"where the Renewal Center is"},{"id":"hg5","url":"https://www.hostgator.com/help/article/customer-portal-how-to-use-renewal-center","title":"Customer Portal - How to Use the Renewal Center","publisher":"vendor","quote":"On the Renewal Center page, check the box next to the hosting product(s)/service(s) you want to update the renewal settings.","supports":"selecting the plan"},{"id":"hg6","url":"https://www.hostgator.com/help/article/customer-portal-how-to-use-renewal-center","title":"Customer Portal - How to Use the Renewal Center","publisher":"vendor","quote":"Click the Disable Auto-Renew button to prevent the product/service from renewing automatically.","supports":"the Disable Auto-Renew step"},{"id":"hg7","url":"https://www.hostgator.com/help/article/customer-portal-how-to-use-renewal-center","title":"Customer Portal - How to Use the Renewal Center","publisher":"vendor","quote":"Check the box to confirm, then click Disable to finalize disabling the auto-renewal feature.","supports":"the final confirm step"},{"id":"hg8","url":"https://www.hostgator.com/help/article/why-do-i-have-to-cancel-why-am-i-still-being-invoiced","title":"Why Do I Have to Cancel? Why Am I Still Being Invoiced?","publisher":"vendor","quote":"We also do not automatically cancel your domain name when you cancel your web hosting plan.","supports":"domains aren't cancelled with hosting"},{"id":"hg9","url":"https://www.hostgator.com/help/article/why-do-i-have-to-cancel-why-am-i-still-being-invoiced","title":"Why Do I Have to Cancel? Why Am I Still Being Invoiced?","publisher":"vendor","quote":"We automatically invoice domains for renewal unless you turn off the Auto-Renewal feature within the Customer Portal.","supports":"domains are invoiced until auto-renew is off"},{"id":"hg10","url":"https://www.hostgator.com/help/article/how-to-cancel-my-domain-name","title":"How to Cancel My Domain Name","publisher":"vendor","quote":"To cancel a domain name, you have to turn OFF its auto-renewal feature in the Customer Portal so you will no longer be billed or invoiced in your account.","supports":"cancelling a domain"},{"id":"hg11","url":"https://www.hostgator.com/help/article/how-to-cancel-my-domain-name","title":"How to Cancel My Domain Name","publisher":"vendor","quote":"make sure to turn off its auto-renewal feature 15 days before the domain's renewal date, as automatic charges are processed 15 days prior to renewal.","supports":"domains are charged 15 days early"},{"id":"hg12","url":"https://www.hostgator.com/help/article/how-to-cancel-my-domain-name","title":"How to Cancel My Domain Name","publisher":"vendor","quote":"Click the domain's check box and select Disable Auto-Renew at the top menu.","supports":"the domain step"},{"id":"hg13","url":"https://www.hostgator.com/help/article/how-to-cancel-my-domain-name","title":"How to Cancel My Domain Name","publisher":"vendor","quote":"Click the checkbox to confirm that you want to disable the auto-renew and select Disable.","supports":"the domain confirm step"},{"id":"hg14","url":"https://www.hostgator.com/help/article/how-do-i-get-the-30-day-money-back-refund","title":"How Do I Get the 30-day Money Back Refund?","publisher":"vendor","quote":"Please contact HostGator's Support via phone or chat within the first 30 days of purchase so we can assist you with your cancelation and refund requests.","supports":"refunds through phone or chat within 30 days"},{"id":"hg15","url":"https://www.hostgator.com/help/article/how-do-i-get-the-30-day-money-back-refund","title":"How Do I Get the 30-day Money Back Refund?","publisher":"vendor","quote":"If your plan includes a free domain name and you cancel within one year, our standard fee for the domain name (and any applicable taxes) will be deducted","supports":"the free-domain deduction"},{"id":"hg16","url":"https://www.hostgator.com/help/article/how-do-i-get-the-30-day-money-back-refund","title":"How Do I Get the 30-day Money Back Refund?","publisher":"vendor","quote":"Please allow up to two weeks for the refunded amount to be credited to your account.","supports":"refund timing"},{"id":"hg17","url":"https://www.hostgator.com/help/article/how-do-i-get-the-30-day-money-back-refund","title":"How Do I Get the 30-day Money Back Refund?","publisher":"vendor","quote":"The offer is valid only for the first package purchased for billing accounts less than 30 days old.","supports":"only the first package qualifies"},{"id":"hg18","url":"https://www.hostgator.com/help/article/how-do-i-get-the-30-day-money-back-refund","title":"How Do I Get the 30-day Money Back Refund?","publisher":"vendor","quote":"If you paid through PayPal, please remember to cancel any subscription or billing agreement to avoid additional charges.","supports":"PayPal payers must cancel the agreement"},{"id":"hg19","url":"https://www.hostgator.com/tos","title":"HostGator Terms of Service","publisher":"vendor","quote":"You may disable the automatic renewal option for the Services at any time online via the Renewal Center in your Account Manager","supports":"turning off auto-renew online"},{"id":"hg20","url":"https://www.hostgator.com/tos","title":"HostGator Terms of Service","publisher":"vendor","quote":"HostGator does not offer refunds for cancellations that occur after thirty (30) calendar days following the purchase.","supports":"no refunds after 30 days"},{"id":"hg21","url":"https://www.hostgator.com/tos","title":"HostGator Terms of Service","publisher":"vendor","quote":"If you purchase an account with a thirty (30) day money-back guarantee, you may receive a full refund of basic shared, VPS, dedicated and reseller hosting fees paid","supports":"what the guarantee covers"},{"id":"hg22","url":"https://www.hostgator.com/tos","title":"HostGator Terms of Service","publisher":"vendor","quote":"The Money-back Guarantee does not apply to Services with a monthly term, domain registration fees, administrative fees, install fees for custom software or other setup fees","supports":"what the guarantee excludes"},{"id":"hg23","url":"https://www.hostgator.com/tos","title":"HostGator Terms of Service","publisher":"vendor","quote":"If your plan includes a free domain name and you cancel within 1 year, our standard fee of $22.99 for the domain name (and any applicable taxes)","supports":"the $22.99 domain fee"},{"id":"hg24","url":"https://www.hostgator.com/tos","title":"HostGator Terms of Service","publisher":"vendor","quote":"notify HostGator's Billing department by calling 1-866-964-2867 or by using LiveChat to cancel any domain registration at least thirty (30) days prior to the renewal date","supports":"the Terms' domain-cancellation notice"},{"id":"hg25","url":"https://www.hostgator.com/tos","title":"HostGator Terms of Service","publisher":"vendor","quote":"Domain renewals are billed and renewed fifteen (15) days before the renew date.","supports":"domain renewal timing"},{"id":"hg26","url":"https://www.hostgator.com/tos","title":"HostGator Terms of Service","publisher":"vendor","quote":"UPON TERMINATION OF THE SERVICES FOR ANY REASON, USER CONTENT, USER WEBSITES, AND OTHER DATA WILL BE DELETED.","supports":"data is deleted when services end"},{"id":"hg27","url":"https://www.hostgator.com/tos","title":"HostGator Terms of Service","publisher":"vendor","quote":"User is solely responsible for backing-up all User Content, including any User Websites off of HostGator's servers.","supports":"backups are the customer's job"},{"id":"hg28","url":"https://www.hostgator.com/tos","title":"HostGator Terms of Service","publisher":"vendor","quote":"terminate any account that has been in a suspended or deactivated state for thirty (30) days which will result in the loss of all data","supports":"data loss after 30 days suspended"},{"id":"hg29","url":"https://www.hostgator.com/tos","title":"HostGator Terms of Service","publisher":"vendor","quote":"Any shared account using more than 20 GB of disk space will be removed from our off-site backup with the exception of databases continuing to be backed up.","supports":"backup limit for large accounts"},{"id":"hg30","url":"https://www.hostgator.com/help/article/i-already-canceled-my-hosting-why-am-i-being-contacted-to-pay","title":"I Already Canceled My Hosting. Why Am I Being Contacted to Pay?","publisher":"vendor","quote":"You will receive an email confirming we have received your cancellation request.","supports":"the first confirmation email"},{"id":"hg31","url":"https://www.hostgator.com/help/article/i-already-canceled-my-hosting-why-am-i-being-contacted-to-pay","title":"I Already Canceled My Hosting. Why Am I Being Contacted to Pay?","publisher":"vendor","quote":"If you do not get an email within 1 hour, we did not receive your cancellation request, and you will be held responsible for any charges as a result.","supports":"no email means no cancellation"},{"id":"hg32","url":"https://www.hostgator.com/help/article/i-already-canceled-my-hosting-why-am-i-being-contacted-to-pay","title":"I Already Canceled My Hosting. Why Am I Being Contacted to Pay?","publisher":"vendor","quote":"please allow us 48 hours to verify your identity and close your account.","supports":"the 48-hour verification"},{"id":"hg33","url":"https://www.hostgator.com/help/article/i-already-canceled-my-hosting-why-am-i-being-contacted-to-pay","title":"I Already Canceled My Hosting. Why Am I Being Contacted to Pay?","publisher":"vendor","quote":"Your account will remain active until you receive our second email confirming you were canceled successfully.","supports":"the second confirmation email"},{"id":"hg34","url":"https://www.hostgator.com/help/article/invoicing-and-automatic-billing","title":"Invoicing and Automatic Billing","publisher":"vendor","quote":"starting July 23, 2025, HostGator has updated our invoicing and automatic billing workflows.","supports":"the 2025 billing change"},{"id":"hg35","url":"https://www.hostgator.com/help/article/invoicing-and-automatic-billing","title":"Invoicing and Automatic Billing","publisher":"vendor","quote":"We attempt your renewal charge automatically on your renewal date using your payment method on file","supports":"renewals are charged on the renewal date"},{"id":"hg36","url":"https://www.hostgator.com/help/article/how-to-access-and-modify-codeguard","title":"How to Access and Modify CodeGuard","publisher":"vendor","quote":"turn off its auto-renewal feature before your account auto-generates an invoice for the renewal (45 days before the addon's renewal date)","supports":"CodeGuard's 45-day deadline"},{"id":"hg37","url":"https://www.hostgator.com/help/article/how-to-access-and-modify-codeguard","title":"How to Access and Modify CodeGuard","publisher":"vendor","quote":"you will need to contact HostGator's Support so we can delete the invoice from your account and avoid being charged","supports":"deleting a generated CodeGuard invoice"},{"id":"hg38","url":"https://www.hostgator.com/help/article/sitelock-upgrades-cancellations-and-support","title":"SiteLock Upgrades, Cancellations and Support","publisher":"vendor","quote":"once you turn off SiteLock's auto-renewal feature, your SiteLock subscription will end on its next renewal date","supports":"when SiteLock ends"},{"id":"hg39","url":"https://www.hostgator.com/help/article/i-already-canceled-my-hosting-why-am-i-being-contacted-to-pay","title":"I Already Canceled My Hosting. Why Am I Being Contacted to Pay?","publisher":"vendor","quote":"renew your domain and hold it for later use or point it to any other web hosting account you may have by changing the name servers","supports":"keeping the domain after cancelling hosting"},{"id":"hg40","url":"https://www.hostgator.com/tos","title":"HostGator Terms of Service","publisher":"vendor","quote":"HostGator makes and stores backups of shared and reseller accounts pursuant to its disaster recovery policy.","supports":"HostGator's own backups"},{"id":"hg41","url":"https://www.hostgator.com/tos","title":"HostGator Terms of Service","publisher":"vendor","quote":"HostGator does not maintain backups of dedicated accounts.","supports":"no backups for dedicated servers"},{"id":"hg42","url":"https://www.hostgator.com/help/article/how-do-i-cancel-my-account","title":"How Do I Cancel My Account?","publisher":"vendor","quote":"By default, your domain name is set to renew automatically.","supports":"domains auto-renew by default"},{"id":"hg43","url":"https://www.hostgator.com/help/article/how-do-i-get-the-30-day-money-back-refund","title":"How Do I Get the 30-day Money Back Refund?","publisher":"vendor","quote":"We can only issue refunds to the original payment method unless we encounter an error on our side that prevents us from doing so.","supports":"refunds go to the original payment method"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["HostGator's pages disagree on renewal timing: the cancel and domain articles and the Terms say renewals are charged 15 days early (5 for monthly plans), while a July 2025 billing article says the charge is attempted on the renewal date","Whether the site stays online until the renewal date after auto-renew is turned off, and how the Renewal Center confirms the change, aren't stated","HostGator's cancel and billing articles don't link a step-by-step backup download guide, and no downgrade or pause option is documented on them"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked every route fact on the cancel, Renewal Center, domain, refund, already-cancelled and billing articles and the Terms of Service; all confirmed, including the 15-day and 5-day deadlines, the $22.99 domain fee and the two confirmation emails","Added the source for refunds going to the original payment method (hg43) and a PayPal tip that applies to every route (hg18)","CodeGuard and SiteLock tips confirmed on their articles","Rewrote the not-confirmed notes for readers"]}},"page":"https://stackcut.io/cancel/hostgator","json":"https://stackcut.io/exits/hostgator.json","evidence":{"packet_revision":"5677bc05cea88da50a9e347b2b3d3d39a718ef0de33b1dd10eab9cb024d4bc45","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"hostgator--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"hostgator--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"hostgator--direct-web--r3","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"hostinger","name":"Hostinger","category":"developer_tools","website":"https://www.hostinger.com","domains":["hostinger.com"],"summary":"Turn off auto-renewal in Billing, Subscriptions: the service runs until it expires, then is deleted. A refund within 30 days ends it at once. Gotcha: each domain and add-on renews separately (domains are charged 27 days early), and a free domain's price is deducted from refunds.","routes":[{"channel":"direct_web","label":"Stop renewal (keep it until expiry)","applies_to":"Hosting, domain, email and other Hostinger subscriptions paid to Hostinger, including those outside the refund window","who":"The Hostinger account holder (signed in)","method":"self_serve","start_url":"https://hpanel.hostinger.com/billing/subscriptions","steps":[{"do":"In the Hostinger dashboard, go to Profile, then Billing, and select Subscriptions","expect":"your subscriptions"},{"do":"Find the service and click the toggle switch next to it to turn off auto-renewal","expect":"a page showing specific risks and warnings based on your product type"},{"do":"Review the information and confirm your choice","expect":null},{"do":"Repeat for every domain, email plan or add-on you don't want to renew: each subscription is cancelled on its own","expect":null}],"confirm_by":"The auto-renewal toggle next to the service in Billing, Subscriptions is off; on a monthly plan, any pending renewal invoice is voided","effective":"The service stays active until its expiration date; after that date it is automatically cancelled and deleted from your account, with all its data","notice":"With auto-renewal on, Hostinger charges the saved payment method before expiry: 27 days ahead for domains, 14 days ahead for yearly or longer plans, and for monthly plans on the expiration day (the same article also says 1 day before). Turn it off before then","refund":"Turning off auto-renewal does not refund or reverse charges already processed","fees":null,"source_ids":["s2","s3","s4","s5","s6","s9","s11","s12","s13","s14","s15","s16","s17","s18","s48"]},{"channel":"direct_web","label":"Refund within 30 days (ends it now)","applies_to":"Eligible purchases made in the last 30 days, such as most hosting plans (VPS plans, the first payment after a free trial, domain renewals and other listed products have their own rules or no refund)","who":"The Hostinger account holder (signed in)","method":"self_serve","start_url":"https://hpanel.hostinger.com/paid-invoices","steps":[{"do":"In the Hostinger dashboard, open the paid invoices page, which lists your payment IDs for the last 30 days","expect":"Refund"},{"do":"Click Refund next to the payment. If there is no Refund button, that payment isn't eligible for a refund","expect":null},{"do":"Confirm the services to refund and tick the checkbox confirming you understand the related data will be permanently lost","expect":null},{"do":"Choose to get the money back to your Hostinger Balance or to the original payment method, then click Next","expect":null},{"do":"Review the request and click Submit request","expect":"an email confirmation"}],"confirm_by":"An email confirmation; the request's status is under Billing, Refund History","effective":"Immediately: the services are cancelled as soon as you submit the refund request, and their data is permanently deleted","notice":null,"refund":"Products can be refunded only if cancelled within 30 days of the transaction, and some products are never refundable, including domain renewals, successful domain transfers and privacy protection. A VPS plan is refundable only if no other VPS refund was started in the previous 180 days. A new domain registration is refundable only within 96 hours. If the plan came with a free domain, the domain's price is deducted and you keep the domain for the rest of its term. The money arrives in a few hours to a few days, depending on the payment method","fees":null,"source_ids":["s1","s6","s20","s21","s22","s23","s24","s25","s26","s27","s28","s29","s30","s31","s32","s44","s45","s47","s49"]}],"pay_less":[{"type":"downgrade","what":"Move to a lower hosting plan: in Billing, Subscriptions, click the arrow next to the plan, choose Downgrade, pick the plan and click Complete plan downgrade. Your usage must fit the lower plan's limits. It applies immediately, the expiry date stays the same and the unused difference is credited back as a refund","evidence":"documented","source_ids":["s33","s34","s50","s51","s52"]},{"type":"annual_billing","what":"Choose a longer billing cycle: for most hosting and email plans it lowers the average monthly cost, but every cycle after the first purchase is billed at the regular rate. Changing it later requires auto-renewal to be on","evidence":"documented","source_ids":["s35","s36","s37"]}],"export":[{"data":"Website files and databases from Hostinger's automatic backups","how":"Go to Websites, then Dashboard, and open Backups in the sidebar. Under Restore and download, choose Files backups or Database backups, pick a date and download it","format":"Files as a .tar.gz archive; databases as a compressed .sql.gz file","limits":"Backups are weekly (daily on Business plans and above); weekly backups are kept 6 weeks and daily backups 7 days. Not available for websites built with Hostinger AI Builder. Hostinger also recommends saving your email before you cancel","source_ids":["s7","s38","s39","s40","s41","s53","s54"]}],"after_cancel":{"access_until":"The expiration date when auto-renewal is off; immediately when a refund is requested","data_kept":"An expired web, cloud or Agency hosting plan can be reactivated from the dashboard home page, with its websites restored, within 30 days of expiry; after that it is cancelled and its backups are no longer available","you_lose":["The websites, files, databases and email on the cancelled service (permanently deleted)","A free email trial that came with the hosting plan","Hostinger's backups of the plan once the 30-day expired period ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["There is no delete button for services: turn off auto-renewal, or request a refund within 30 days","Cancelling applies only to the selected subscription: domains, paid email plans and add-ons each need their own auto-renewal turned off","Domains can't be deleted; turn off a domain's auto-renewal at least 27 days before it expires if you don't want to keep it","The Hostinger account itself can be deleted only when it has no active services, no domains and no pending balance"]},"sources":[{"id":"s1","url":"https://www.hostinger.com/support/1583775-how-to-cancel-a-hosting-plan-at-hostinger/","title":"How to cancel a Hostinger service","publisher":"vendor","quote":"If you are eligible for a refund according to the Hostinger refund policy, requesting a refund will result in the immediate termination of the service.","supports":"a refund ends the service at once"},{"id":"s2","url":"https://www.hostinger.com/support/1583775-how-to-cancel-a-hosting-plan-at-hostinger/","title":"How to cancel a Hostinger service","publisher":"vendor","quote":"or you simply wish to stop using it after the current term, you must disable the auto-renewal feature.","supports":"turning off auto-renewal is how to cancel at the end of the term"},{"id":"s3","url":"https://www.hostinger.com/support/1583775-how-to-cancel-a-hosting-plan-at-hostinger/","title":"How to cancel a Hostinger service","publisher":"vendor","quote":"Go to Hostinger dashboard → Billing → Subscriptions.","supports":"where to start"},{"id":"s4","url":"https://www.hostinger.com/support/1583775-how-to-cancel-a-hosting-plan-at-hostinger/","title":"How to cancel a Hostinger service","publisher":"vendor","quote":"Once auto-renewal is disabled, the service will remain active until its expiration date.","supports":"when access ends"},{"id":"s5","url":"https://www.hostinger.com/support/1583775-how-to-cancel-a-hosting-plan-at-hostinger/","title":"How to cancel a Hostinger service","publisher":"vendor","quote":"After this date, the service will be automatically canceled and deleted from your account.","supports":"what happens at expiry"},{"id":"s6","url":"https://www.hostinger.com/support/1583775-how-to-cancel-a-hosting-plan-at-hostinger/","title":"How to cancel a Hostinger service","publisher":"vendor","quote":"Terminating any service, be it due to expiration or refund, will permanently delete all its associated data.","supports":"data is deleted on expiry or refund"},{"id":"s7","url":"https://www.hostinger.com/support/1583775-how-to-cancel-a-hosting-plan-at-hostinger/","title":"How to cancel a Hostinger service","publisher":"vendor","quote":"Therefore, it is recommended to download a manual backup of your website files, databases and email to your local device.","supports":"back up files, databases and email first"},{"id":"s8","url":"https://www.hostinger.com/support/1583775-how-to-cancel-a-hosting-plan-at-hostinger/","title":"How to cancel a Hostinger service","publisher":"vendor","quote":"Canceling a hosting plan with a free email trial also cancels the email trial.","supports":"the bundled email trial ends too"},{"id":"s9","url":"https://www.hostinger.com/support/1583775-how-to-cancel-a-hosting-plan-at-hostinger/","title":"How to cancel a Hostinger service","publisher":"vendor","quote":"Canceling a service apply only to the selected subscription; other purchased services in the account remain unaffected.","supports":"each subscription is cancelled separately"},{"id":"s10","url":"https://www.hostinger.com/support/1583775-how-to-cancel-a-hosting-plan-at-hostinger/","title":"How to cancel a Hostinger service","publisher":"vendor","quote":"There is no delete button or menu option in Hostinger dashboard for Hostinger services.","supports":"the no-delete-button tip"},{"id":"s11","url":"https://www.hostinger.com/support/1583234-how-to-disable-auto-renewal-at-hostinger/","title":"How to disable auto-renewal for Hostinger services","publisher":"vendor","quote":"Go to the Billing section in Hostinger dashboard by heading to Profile, then Billing.","supports":"the menu path"},{"id":"s12","url":"https://www.hostinger.com/support/1583234-how-to-disable-auto-renewal-at-hostinger/","title":"How to disable auto-renewal for Hostinger services","publisher":"vendor","quote":"Click the toggle switch next to it to disable auto-renewal.","supports":"the toggle step"},{"id":"s13","url":"https://www.hostinger.com/support/1583234-how-to-disable-auto-renewal-at-hostinger/","title":"How to disable auto-renewal for Hostinger services","publisher":"vendor","quote":"You will be redirected to a page showing specific risks and warnings based on your product type.","supports":"what appears after the toggle"},{"id":"s14","url":"https://www.hostinger.com/support/1583234-how-to-disable-auto-renewal-at-hostinger/","title":"How to disable auto-renewal for Hostinger services","publisher":"vendor","quote":"Review the information carefully and confirm your choice to complete the process.","supports":"the confirm step"},{"id":"s15","url":"https://www.hostinger.com/support/1583234-how-to-disable-auto-renewal-at-hostinger/","title":"How to disable auto-renewal for Hostinger services","publisher":"vendor","quote":"Disabling this feature does not refund or revert charges that have already been processed.","supports":"no refund for past charges"},{"id":"s16","url":"https://www.hostinger.com/support/1583234-how-to-disable-auto-renewal-at-hostinger/","title":"How to disable auto-renewal for Hostinger services","publisher":"vendor","quote":"Your pending invoice is voided (canceled).","supports":"a monthly plan's pending invoice is voided"},{"id":"s17","url":"https://www.hostinger.com/support/3316237-how-to-automatically-renew-hostinger-services/","title":"How to automatically renew Hostinger services","publisher":"vendor","quote":"When auto-renewal is enabled, Hostinger charges the saved payment method before the expiration date (27 days for domains, 14 days for yearly plans, 1 day for monthly plans).","supports":"when renewals are charged"},{"id":"s18","url":"https://www.hostinger.com/support/how-to-manage-domain-auto-renewal-at-hostinger/","title":"How to manage domain auto-renewal at Hostinger","publisher":"vendor","quote":"Ensure you disable auto-renewal at least 27 days before the expiration date if you do not wish to keep the domain.","supports":"the domain notice"},{"id":"s19","url":"https://www.hostinger.com/support/1583402-how-to-cancel-a-domain-name-at-hostinger/","title":"How to cancel a domain name at Hostinger","publisher":"vendor","quote":"Due to domain name regulations, once a domain is registered, it remains active until its expiration date","supports":"domains can't be cancelled early"},{"id":"s20","url":"https://www.hostinger.com/support/1583402-how-to-cancel-a-domain-name-at-hostinger/","title":"How to cancel a domain name at Hostinger","publisher":"vendor","quote":"Domain renewals are not refundable","supports":"domain renewals are not refunded"},{"id":"s21","url":"https://www.hostinger.com/support/3958999-how-to-get-a-refund-at-hostinger/","title":"How to get a refund at Hostinger","publisher":"vendor","quote":"navigate to this page on your Hostinger dashboard, where you will find all the payment IDs for the last 30 days.","supports":"where the refund starts"},{"id":"s22","url":"https://www.hostinger.com/support/3958999-how-to-get-a-refund-at-hostinger/","title":"How to get a refund at Hostinger","publisher":"vendor","quote":"If the refund button is missing, it means that the Payment ID is not eligible for a refund as per our Refund Policy.","supports":"the Refund button shows eligibility"},{"id":"s23","url":"https://www.hostinger.com/support/3958999-how-to-get-a-refund-at-hostinger/","title":"How to get a refund at Hostinger","publisher":"vendor","quote":"mark the checkbox below to confirm you understand that related data will be permanently lost","supports":"the data checkbox"},{"id":"s24","url":"https://www.hostinger.com/support/3958999-how-to-get-a-refund-at-hostinger/","title":"How to get a refund at Hostinger","publisher":"vendor","quote":"You may choose whether you want to get funds back to your Hostinger Balance or the original payment method","supports":"the refund method step"},{"id":"s25","url":"https://www.hostinger.com/support/3958999-how-to-get-a-refund-at-hostinger/","title":"How to get a refund at Hostinger","publisher":"vendor","quote":"Finally, review your refund request and click on Submit request","supports":"the final step"},{"id":"s26","url":"https://www.hostinger.com/support/3958999-how-to-get-a-refund-at-hostinger/","title":"How to get a refund at Hostinger","publisher":"vendor","quote":"your services will be canceled as soon as you submit the refund request","supports":"a refund cancels the service immediately"},{"id":"s27","url":"https://www.hostinger.com/support/3958999-how-to-get-a-refund-at-hostinger/","title":"How to get a refund at Hostinger","publisher":"vendor","quote":"You will shortly receive an email confirmation.","supports":"confirmation email"},{"id":"s28","url":"https://www.hostinger.com/support/3958999-how-to-get-a-refund-at-hostinger/","title":"How to get a refund at Hostinger","publisher":"vendor","quote":"After the email confirmation, you will receive the refund in a few hours or up to a few days, depending on the payment method used","supports":"how long a refund takes"},{"id":"s29","url":"https://www.hostinger.com/legal/refund-policy","title":"Hostinger Refund Policy","publisher":"vendor","quote":"Products purchased from Hostinger may be refunded only if canceled within 30 days of the date of the transaction.","supports":"the 30-day refund window"},{"id":"s30","url":"https://www.hostinger.com/legal/refund-policy","title":"Hostinger Refund Policy","publisher":"vendor","quote":"Hosting (all plans, except first payment after Free Trial and all VPS hosting plans)","supports":"which hosting payments the standard window covers"},{"id":"s31","url":"https://www.hostinger.com/legal/refund-policy","title":"Hostinger Refund Policy","publisher":"vendor","quote":"domain name refund is initiated within 96 hours from such domain name registration","supports":"the 96-hour window for new domain registrations"},{"id":"s32","url":"https://www.hostinger.com/legal/refund-policy","title":"Hostinger Refund Policy","publisher":"vendor","quote":"Hostinger remains the right to refund you a difference between your paid amount and the domain you received for free price.","supports":"a free domain's price is deducted from a refund (and you keep the domain for its term)"},{"id":"s33","url":"https://www.hostinger.com/support/how-to-downgrade-a-hostinger-hosting-plan/","title":"How to downgrade a Hostinger hosting plan","publisher":"vendor","quote":"Locate the hosting plan you wish to change and click the arrow (❯) to manage the subscription.","supports":"the downgrade steps"},{"id":"s34","url":"https://www.hostinger.com/support/how-to-downgrade-a-hostinger-hosting-plan/","title":"How to downgrade a Hostinger hosting plan","publisher":"vendor","quote":"The system calculates the price difference based on the unused portion of your higher-tier plan.","supports":"the prorated refund on a downgrade"},{"id":"s35","url":"https://www.hostinger.com/support/1583235-how-to-change-your-billing-cycle-at-hostinger/","title":"How to change your billing cycle at Hostinger","publisher":"vendor","quote":"For most hosting and email hosting plans, longer billing cycles usually result in a lower average monthly cost.","supports":"longer cycles cost less per month"},{"id":"s36","url":"https://www.hostinger.com/support/1583235-how-to-change-your-billing-cycle-at-hostinger/","title":"How to change your billing cycle at Hostinger","publisher":"vendor","quote":"All billing cycles after initial purchase are billed at regular rate.","supports":"renewals are at the regular rate"},{"id":"s37","url":"https://www.hostinger.com/support/1583234-how-to-disable-auto-renewal-at-hostinger/","title":"How to disable auto-renewal for Hostinger services","publisher":"vendor","quote":"To change your billing cycle, you must have auto-renewal enabled.","supports":"changing the cycle needs auto-renewal on"},{"id":"s38","url":"https://www.hostinger.com/support/5981435-how-to-download-backups-at-hostinger/","title":"How to download backups at Hostinger","publisher":"vendor","quote":"To download a backup, go to Websites → Dashboard, search for Backups on the sidebar, and click on it.","supports":"where backups are"},{"id":"s39","url":"https://www.hostinger.com/support/5981435-how-to-download-backups-at-hostinger/","title":"How to download backups at Hostinger","publisher":"vendor","quote":"The downloaded archive will be in .tar.gz format.","supports":"file backup format"},{"id":"s40","url":"https://www.hostinger.com/support/5981435-how-to-download-backups-at-hostinger/","title":"How to download backups at Hostinger","publisher":"vendor","quote":"The downloaded database will be in a compressed .sql.gz format.","supports":"database backup format"},{"id":"s41","url":"https://www.hostinger.com/support/5981435-how-to-download-backups-at-hostinger/","title":"How to download backups at Hostinger","publisher":"vendor","quote":"Weekly backups are stored for 6 weeks, and daily backups for 7 days.","supports":"how long backups are kept"},{"id":"s42","url":"https://www.hostinger.com/support/8291133-how-to-restore-an-expired-hosting-plan-in-hostinger/","title":"How to reactivate an expired hosting plan in Hostinger","publisher":"vendor","quote":"After the 30-day expiration period, the hosting plan is considered canceled, and backups are no longer available.","supports":"how long an expired plan can be recovered"},{"id":"s43","url":"https://www.hostinger.com/support/1583261-how-to-delete-your-hostinger-profile/","title":"How to delete your Hostinger profile","publisher":"vendor","quote":"Your account needs to be empty for this option to be enabled – there should be no active services, no domains, and no pending balance","supports":"account deletion needs an empty account"},{"id":"s44","url":"https://www.hostinger.com/support/3958999-how-to-get-a-refund-at-hostinger/","title":"How to get a refund at Hostinger","publisher":"vendor","quote":"To check the refund status at any time, navigate to the Billing → Refund History section","supports":"where to check the refund status"},{"id":"s45","url":"https://www.hostinger.com/support/3958999-how-to-get-a-refund-at-hostinger/","title":"How to get a refund at Hostinger","publisher":"vendor","quote":"Once you select the preferred refund payment method, click on Next","supports":"the Next step"},{"id":"s46","url":"https://www.hostinger.com/support/8291133-how-to-restore-an-expired-hosting-plan-in-hostinger/","title":"How to reactivate an expired hosting plan in Hostinger","publisher":"vendor","quote":"When you renew an expired hosting plan, your websites will be automatically restored.","supports":"an expired plan can be renewed with its sites restored"},{"id":"s47","url":"https://www.hostinger.com/legal/refund-policy","title":"Hostinger Refund Policy","publisher":"vendor","quote":"In such a case, you can keep using a domain name for the remaining billing period term.","supports":"you keep the free domain for its term after a refund"},{"id":"s48","url":"https://www.hostinger.com/support/3316237-how-to-automatically-renew-hostinger-services/","title":"How to automatically renew Hostinger services","publisher":"vendor","quote":"On expiration day for monthly plans","supports":"monthly plans renew on the expiration day (the article also says 1 day before)"},{"id":"s49","url":"https://www.hostinger.com/legal/refund-policy","title":"Hostinger Refund Policy","publisher":"vendor","quote":"more than 180 days have passed from the moment of initiation of last refund for any other VPS hosting plan","supports":"the extra VPS refund condition"},{"id":"s50","url":"https://www.hostinger.com/support/how-to-downgrade-a-hostinger-hosting-plan/","title":"How to downgrade a Hostinger hosting plan","publisher":"vendor","quote":"The downgrade applies immediately to your current billing period.","supports":"a downgrade applies at once"},{"id":"s51","url":"https://www.hostinger.com/support/how-to-downgrade-a-hostinger-hosting-plan/","title":"How to downgrade a Hostinger hosting plan","publisher":"vendor","quote":"The expiration date of your current plan remains the same.","supports":"the expiry date doesn't change"},{"id":"s52","url":"https://www.hostinger.com/support/how-to-downgrade-a-hostinger-hosting-plan/","title":"How to downgrade a Hostinger hosting plan","publisher":"vendor","quote":"Ensure your resource usage does not exceed the limits of the target plan","supports":"usage must fit the lower plan"},{"id":"s53","url":"https://www.hostinger.com/support/5981435-how-to-download-backups-at-hostinger/","title":"How to download backups at Hostinger","publisher":"vendor","quote":"In addition, if your hosting plan is Business or greater, you have daily backups enabled.","supports":"daily backups on Business and above"},{"id":"s54","url":"https://www.hostinger.com/support/5981435-how-to-download-backups-at-hostinger/","title":"How to download backups at Hostinger","publisher":"vendor","quote":"Downloading backups is not available for websites created with Hostinger AI Builder.","supports":"no backup downloads for AI Builder sites"},{"id":"s55","url":"https://www.hostinger.com/support/8291133-how-to-restore-an-expired-hosting-plan-in-hostinger/","title":"How to reactivate an expired hosting plan in Hostinger","publisher":"vendor","quote":"you can reactivate it directly from the home page of Hostinger dashboard within 30 days of the expiration date","supports":"an expired plan can be reactivated for 30 days"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Hostinger doesn't document a confirmation email or message for turning off auto-renewal; the toggle state is the only proof it names","Steps for exporting email before cancelling aren't covered in Hostinger's cancellation and backup help, which cover website files and databases"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked both routes, the refund policy, downgrade, billing-cycle, backup and expiry facts against Hostinger's support articles and refund policy; all quotes found on the pages","Notice: Hostinger's renewal article gives monthly plans both 'on expiration day' and '1 day' before; the packet now says so (s48)","Refund: added the VPS rule that no other VPS refund may have been started in the previous 180 days (s49), which resolves the open VPS note","Downgrade: added sources for applying immediately, keeping the expiry date and needing usage within the lower plan's limits (s50 to s52)","Export and after-cancel: daily backups on Business plans and above, no downloads for AI Builder sites, and the 30-day reactivation window now have sources (s53 to s55)"]}},"delete_account":{"url":"https://hpanel.hostinger.com/profile/personal-information","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/hostinger","json":"https://stackcut.io/exits/hostinger.json","evidence":{"packet_revision":"8091de3db380b4843035a23d55a9235a89dd6d12c0470931955f77e5f9906a02","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"hostinger--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"hostinger--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"hotjar","name":"Hotjar by Contentsquare","category":"marketing_sales","website":"https://www.hotjar.com","domains":["hotjar.com"],"summary":"The Account Owner cancels by downgrading each paid plan to Basic (Billing, Subscriptions, Manage subscriptions, Change plan); the paid plan runs to the end of the cycle. Gotcha: accounts notified of the Contentsquare move switch to a Contentsquare Growth plan after 30 days unless the owner opts out.","routes":[{"channel":"direct_web","label":"Hotjar plans (in-app)","applies_to":"Hotjar Observe and Ask paid plans billed in-app by card or PayPal, monthly or yearly (each Site has its own plans)","who":"The Account Owner (listed on the Team page); the billing overview also allows users with delegated billing permissions","method":"self_serve","start_url":"https://insights.hotjar.com/settings/billing","steps":[{"do":"Click your profile image and select Billing, then click Subscriptions","expect":"Manage subscriptions"},{"do":"Click Manage subscriptions. If the button is missing, you are not the Account Owner","expect":"Change plan"},{"do":"Click Change plan next to the plan you want to cancel, select the Basic plan, then click Change plan","expect":null},{"do":"Click Continue through the pages that follow to confirm. Repeat for every paid Observe or Ask plan on every Site","expect":null}],"confirm_by":null,"effective":"You keep the paid plan until the end of the current billing cycle and are not charged again for that product","notice":"Cancel before the renewal date: subscriptions cancelled after it are not refunded","refund":"New customers get a full refund within the first 30 days of a new monthly or annual subscription if the Account Owner cancels in the app before the renewal date, then contacts support. No refunds for partially used days or months","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s14","s15"]},{"channel":"direct_web","label":"Accounts moved to Contentsquare","applies_to":"Hotjar accounts that have switched to a Contentsquare Growth plan, now billed through Contentsquare","who":"The Contentsquare Account admin","method":"self_serve","start_url":null,"steps":[{"do":"In Contentsquare, click your profile image and select Subscription","expect":"Cancel subscription"},{"do":"Click Cancel subscription, review the subscription changes and click Cancel subscription again","expect":null},{"do":"Confirm by clicking through the pages that follow","expect":null}],"confirm_by":"Until the plan changes to Free, the Subscription page offers Reactivate subscription","effective":"The Growth plan stays active until the current billing period ends, then the account moves to the Free plan","notice":null,"refund":null,"fees":null,"source_ids":["s16","s17","s18","s19","s20","s21"]},{"channel":"sales_contract","label":"Order Forms (Contentsquare MSA)","applies_to":"Subscriptions on an Order Form under the Contentsquare Master Services Agreement, which now holds Hotjar's terms (the MSA counts an online order as an Order Form)","who":"The customer, by written notice to Contentsquare","method":"email","start_url":null,"steps":[{"do":"Check your Order Form for the end date of the current term and any different renewal terms","expect":null},{"do":"Send written notice, in English, to legal@contentsquare.com at least 90 days before the current term ends","expect":null}],"confirm_by":null,"effective":"At the end of the current term; without timely notice it renews for another term as long as the initial one","notice":"Not less than 90 days before the end of the Initial Term or any Renewal Term, unless the Order Form says otherwise","refund":"Order Forms are non-refundable except as expressly agreed in the Order Form","fees":"Order Forms are non-cancellable, so fees for the full term stay due","source_ids":["s22","s23","s24","s25","s26","s27","s28"]}],"pay_less":[{"type":"free_plan","what":"Observe Basic and Ask Basic are free. Downgrading to Basic is also how you pause a plan; collected data stays under the retention policy (Basic keeps recordings and heatmaps for 1 month)","evidence":"documented","source_ids":["s29","s30","s36"]},{"type":"downgrade","what":"Move a Site to a cheaper paid plan; a mid-cycle downgrade takes effect at the end of the current billing cycle","evidence":"documented","source_ids":["s8"]},{"type":"annual_billing","what":"Paying yearly in-app by card or PayPal takes 20% off before VAT; you can't switch back to monthly until the year ends","evidence":"documented","source_ids":["s31","s32"]},{"type":"bundle","what":"A bundle discount applies when the account has paid plans for both Observe and Ask, paid in-app by card or PayPal","evidence":"documented","source_ids":["s33"]}],"export":[{"data":"The list of session recordings and their metadata (recordings can't be downloaded as playable videos)","how":"Export the recordings list from Recordings; Hotjar emails a download link","format":"CSV or XLSX","limits":"Up to 100,000 recordings per export; filter by date to split larger sets","source_ids":["s40","s41","s42","s43"]},{"data":"Heatmaps","how":"Open the heatmap, click the download icon and choose Download JPG or Download CSV","format":"JPG image or CSV","limits":null,"source_ids":["s44","s45"]},{"data":"Survey responses","how":"Download the responses from the survey","format":"CSV or XLSX","limits":"Up to 10,000 responses download immediately; larger exports are sent as an emailed link","source_ids":["s46","s47","s48"]}],"after_cancel":{"access_until":"The end of the current billing cycle (Contentsquare Growth: the end of the current billing period)","data_kept":"After a downgrade, data stays under the retention policy: recordings, heatmaps and team activity are kept 1 month from capture on Basic (6 months on Plus, 12 on Business), and surveys aren't deleted automatically. Deleting a Site, Organization or Account starts a deletion that finishes within 30 days, backups included. After a move to Contentsquare, Hotjar stays read-only for 90 days, then its data is deleted","you_lose":["Recordings and heatmap data older than the Basic plan's 1-month retention","Paid Observe and Ask features on each downgraded Site","After a move to Contentsquare: all Hotjar data at the end of the 90-day read-only period, and integrations Contentsquare doesn't support (Webhooks, Zapier, Trello, Asana, Linear, Kissmetrics)"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancelling means downgrading each paid Observe and Ask plan to Basic, on every Site. Deleting the account instead deletes it immediately, and its data within 30 days","Only the Account Owner sees Manage subscriptions; the Team page shows who that is","If Hotjar has notified the account about the move to Contentsquare, it switches to a Contentsquare Growth plan after 30 days, possibly at a different price, unless the Account Owner opts out with the learn more button in Hotjar","If auto-renewal was already cancelled in Hotjar, the Contentsquare subscription will not renew either","After a move to Contentsquare, don't delete the Hotjar account (tracking in Contentsquare stops working); export Hotjar data during the 90-day read-only period","Yearly plans can't switch to monthly mid-year: cancel the yearly subscription and resubscribe monthly after it ends","Hotjar's terms now live in the Contentsquare Master Services Agreement, whose renewal clause asks for 90 days' written notice to legal@contentsquare.com"]},"sources":[{"id":"s1","url":"https://help.hotjar.com/hc/en-us/articles/36820026290833-How-to-Cancel-your-Hotjar-Plan","title":"How to Cancel your Hotjar Plan","publisher":"vendor","quote":"You must have Account Owner permissions to perform these steps.","supports":"who can cancel"},{"id":"s2","url":"https://help.hotjar.com/hc/en-us/articles/36820026290833-How-to-Cancel-your-Hotjar-Plan","title":"How to Cancel your Hotjar Plan","publisher":"vendor","quote":"A subscribed paid plan can be canceled by downgrading to the Basic plan.","supports":"cancelling is a downgrade to Basic"},{"id":"s3","url":"https://help.hotjar.com/hc/en-us/articles/36820026290833-How-to-Cancel-your-Hotjar-Plan","title":"How to Cancel your Hotjar Plan","publisher":"vendor","quote":"Click your profile image and select Billing, then on the next page click Subscriptions.","supports":"where the flow starts"},{"id":"s4","url":"https://help.hotjar.com/hc/en-us/articles/36820026290833-How-to-Cancel-your-Hotjar-Plan","title":"How to Cancel your Hotjar Plan","publisher":"vendor","quote":"Click Change plan next to the plan subscription you'd like to cancel.","supports":"the Change plan step"},{"id":"s5","url":"https://help.hotjar.com/hc/en-us/articles/36820026290833-How-to-Cancel-your-Hotjar-Plan","title":"How to Cancel your Hotjar Plan","publisher":"vendor","quote":"In the window that appears, select the Basic plan, then click Change plan.","supports":"choosing Basic"},{"id":"s6","url":"https://help.hotjar.com/hc/en-us/articles/36820026290833-How-to-Cancel-your-Hotjar-Plan","title":"How to Cancel your Hotjar Plan","publisher":"vendor","quote":"Confirm the changes by clicking Continue through the pages that follow.","supports":"the confirm step"},{"id":"s7","url":"https://help.hotjar.com/hc/en-us/articles/36820026290833-How-to-Cancel-your-Hotjar-Plan","title":"How to Cancel your Hotjar Plan","publisher":"vendor","quote":"You will still retain the plan you paid for until the end of your current billing cycle.","supports":"when access ends"},{"id":"s8","url":"https://help.hotjar.com/hc/en-us/articles/36820033220369-How-to-Upgrade-or-Downgrade-Your-Hotjar-Plans","title":"How to Upgrade or Downgrade Your Hotjar Plans","publisher":"vendor","quote":"When downgrading mid-billing cycle, the Site will remain on the plan originally selected until the end of the current billing cycle.","supports":"downgrades take effect at the end of the cycle"},{"id":"s9","url":"https://help.hotjar.com/hc/en-us/articles/36820033220369-How-to-Upgrade-or-Downgrade-Your-Hotjar-Plans","title":"How to Upgrade or Downgrade Your Hotjar Plans","publisher":"vendor","quote":"If you're not seeing the Manage subscriptions button, it is likely you're not the Account Owner and don't have the required permissions.","supports":"the Manage subscriptions button is owner-only"},{"id":"s10","url":"https://help.hotjar.com/hc/en-us/articles/36819964488721-Refund-Policy","title":"Refund Policy","publisher":"vendor","quote":"If you're a new Hotjar customer and you are within the first 30 days of starting a new monthly or annual subscription, you'll receive a full refund.","supports":"the 30-day money-back guarantee"},{"id":"s11","url":"https://help.hotjar.com/hc/en-us/articles/36819964488721-Refund-Policy","title":"Refund Policy","publisher":"vendor","quote":"In order to receive a full refund, the Account Owner must submit a cancellation within the app before the renewal date.","supports":"refund conditions"},{"id":"s12","url":"https://help.hotjar.com/hc/en-us/articles/36819964488721-Refund-Policy","title":"Refund Policy","publisher":"vendor","quote":"No refunds will be provided for recurring subscriptions that are canceled after the renewal date.","supports":"cancel before the renewal date"},{"id":"s13","url":"https://help.hotjar.com/hc/en-us/articles/36819964488721-Refund-Policy","title":"Refund Policy","publisher":"vendor","quote":"No refunds will be provided for partially used days or months of any Hotjar subscription.","supports":"no partial refunds"},{"id":"s14","url":"https://help.hotjar.com/hc/en-us/articles/36819964488721-Refund-Policy","title":"Refund Policy","publisher":"vendor","quote":"To cancel, the Account Owner can visit this page and then contact us to request a refund.","supports":"refunds are requested from support after cancelling"},{"id":"s15","url":"https://help.hotjar.com/hc/en-us/articles/36820004504337-How-Billing-Works-at-Hotjar","title":"How Billing Works at Hotjar","publisher":"vendor","quote":"Account Owner permissions or delegated billing permissions are needed to access and update everything billing-related.","supports":"delegated billing permissions"},{"id":"s16","url":"https://support.contentsquare.com/hc/en-us/articles/40247602275729-How-to-cancel-your-Contentsquare-subscription","title":"How to cancel your Contentsquare subscription","publisher":"vendor","quote":"To cancel your plan by downgrading the Free plan, your Account admin will need to follow these steps","supports":"who cancels a Contentsquare plan"},{"id":"s17","url":"https://support.contentsquare.com/hc/en-us/articles/40247602275729-How-to-cancel-your-Contentsquare-subscription","title":"How to cancel your Contentsquare subscription","publisher":"vendor","quote":"Click on your profile image and select 'Subscription'.","supports":"where the Contentsquare flow starts"},{"id":"s18","url":"https://support.contentsquare.com/hc/en-us/articles/40247602275729-How-to-cancel-your-Contentsquare-subscription","title":"How to cancel your Contentsquare subscription","publisher":"vendor","quote":"Review the subscription changes, and click 'Cancel subscription'.","supports":"the Contentsquare confirm step"},{"id":"s19","url":"https://support.contentsquare.com/hc/en-us/articles/40247602275729-How-to-cancel-your-Contentsquare-subscription","title":"How to cancel your Contentsquare subscription","publisher":"vendor","quote":"When you cancel your subscription, your Growth plan remains active until the current billing period ends.","supports":"when a Contentsquare cancel takes effect"},{"id":"s20","url":"https://support.contentsquare.com/hc/en-us/articles/40247602275729-How-to-cancel-your-Contentsquare-subscription","title":"How to cancel your Contentsquare subscription","publisher":"vendor","quote":"You can reactivate your subscription, before your plan changes to Free.","supports":"the cancel can be reversed before it takes effect"},{"id":"s21","url":"https://help.hotjar.com/hc/en-us/articles/46691014447761-Moving-from-Hotjar-to-Contentsquare-FAQs","title":"Moving from Hotjar to Contentsquare? FAQs","publisher":"vendor","quote":"Your first payment on the Contentsquare plan is only processed on your next scheduled renewal date","supports":"moved accounts are billed by Contentsquare from the next renewal"},{"id":"s22","url":"https://contentsquare.com/legal/terms-conditions/","title":"Contentsquare Master Services Agreement","publisher":"vendor","quote":"each Order Form shall automatically renew for successive periods of the same duration as the paid Initial Term","supports":"Order Forms auto-renew"},{"id":"s23","url":"https://contentsquare.com/legal/terms-conditions/","title":"Contentsquare Master Services Agreement","publisher":"vendor","quote":"unless either Party gives written notice to the other to terminate the Order Form not less than ninety (90) days before the end of the Initial Term","supports":"the 90-day notice period"},{"id":"s24","url":"https://contentsquare.com/legal/terms-conditions/","title":"Contentsquare Master Services Agreement","publisher":"vendor","quote":"all notices under this MSA, the DPA or an Order Form, must be in English, in writing, and addressed as follows","supports":"notice must be written, in English"},{"id":"s25","url":"https://contentsquare.com/legal/terms-conditions/","title":"Contentsquare Master Services Agreement","publisher":"vendor","quote":"in the case of Contentsquare to legal@contentsquare.com","supports":"where notice goes"},{"id":"s26","url":"https://contentsquare.com/legal/terms-conditions/","title":"Contentsquare Master Services Agreement","publisher":"vendor","quote":"Once executed, Order Forms are non-cancellable and non-refundable except as expressly agreed in the relevant Order Form.","supports":"fees for the term and refunds"},{"id":"s27","url":"https://contentsquare.com/legal/terms-conditions/","title":"Contentsquare Master Services Agreement","publisher":"vendor","quote":"means an ordering document or online order between Customer and Contentsquare","supports":"an online order counts as an Order Form"},{"id":"s28","url":"https://help.hotjar.com/hc/en-us/articles/36819964438545-Hotjar-is-merging-into-Contentsquare-Billing-and-Legal-changes","title":"Hotjar is merging into Contentsquare - Billing and Legal changes","publisher":"vendor","quote":"Pursuant to the Hotjar Terms of Service, this email will serve as notice that these terms have been updated and may now be found in the Contentsquare Master Services Agreement.","supports":"Hotjar's terms are now the Contentsquare MSA"},{"id":"s29","url":"https://help.hotjar.com/hc/en-us/articles/36820033220369-How-to-Upgrade-or-Downgrade-Your-Hotjar-Plans","title":"How to Upgrade or Downgrade Your Hotjar Plans","publisher":"vendor","quote":"Yes, the Observe Basic plan and the Ask Basic plan can be used for free.","supports":"the free Basic plans"},{"id":"s30","url":"https://help.hotjar.com/hc/en-us/articles/36820033220369-How-to-Upgrade-or-Downgrade-Your-Hotjar-Plans","title":"How to Upgrade or Downgrade Your Hotjar Plans","publisher":"vendor","quote":"If you are looking to cancel your subscription or pause your plan, downgrade to our free Basic plan","supports":"pausing means downgrading to Basic"},{"id":"s31","url":"https://help.hotjar.com/hc/en-us/articles/36819957646609-How-to-Pay-Yearly-for-a-Hotjar-Plan","title":"How to Pay Yearly for a Hotjar Plan","publisher":"vendor","quote":"When yearly payments are set up in-app on the Subscriptions page with a credit card or PayPal, a 20% discount prior to VAT is added to your bill.","supports":"the yearly discount"},{"id":"s32","url":"https://help.hotjar.com/hc/en-us/articles/36819957646609-How-to-Pay-Yearly-for-a-Hotjar-Plan","title":"How to Pay Yearly for a Hotjar Plan","publisher":"vendor","quote":"Once you move to yearly payments, you will not have the option to revert back to monthly payments until the year billing cycle is completed.","supports":"yearly billing is locked for the year"},{"id":"s33","url":"https://help.hotjar.com/hc/en-us/articles/36819957646609-How-to-Pay-Yearly-for-a-Hotjar-Plan","title":"How to Pay Yearly for a Hotjar Plan","publisher":"vendor","quote":"This discount applies even if you're receiving a bundle discount for having a paid plan for both Observe and Ask in-app with a credit card or PayPal.","supports":"the Observe and Ask bundle discount"},{"id":"s34","url":"https://help.hotjar.com/hc/en-us/articles/36820033220369-How-to-Upgrade-or-Downgrade-Your-Hotjar-Plans","title":"How to Upgrade or Downgrade Your Hotjar Plans","publisher":"vendor","quote":"To switch your billing cycle from yearly payments to monthly payments, you will need to cancel your existing yearly subscription.","supports":"switching from yearly to monthly"},{"id":"s35","url":"https://help.hotjar.com/hc/en-us/articles/36819991007505-How-Long-Does-Hotjar-Keep-My-Data","title":"How Long Does Hotjar Keep My Data?","publisher":"vendor","quote":"Data will be deleted from Hotjar servers, including backups, and cannot be retrieved.","supports":"expired data can't be recovered"},{"id":"s36","url":"https://help.hotjar.com/hc/en-us/articles/36819991007505-How-Long-Does-Hotjar-Keep-My-Data","title":"How Long Does Hotjar Keep My Data?","publisher":"vendor","quote":"Basic plan: 1 month","supports":"Basic plan retention for recordings, heatmaps and team activity (Plus: 6 months, Business: 12 months)"},{"id":"s37","url":"https://help.hotjar.com/hc/en-us/articles/36819991007505-How-Long-Does-Hotjar-Keep-My-Data","title":"How Long Does Hotjar Keep My Data?","publisher":"vendor","quote":"Hotjar does not automatically delete data for Surveys.","supports":"survey data is kept"},{"id":"s38","url":"https://help.hotjar.com/hc/en-us/articles/36819991007505-How-Long-Does-Hotjar-Keep-My-Data","title":"How Long Does Hotjar Keep My Data?","publisher":"vendor","quote":"This process takes a total of 30 days to complete.","supports":"deleting a Site, Organization or Account finishes within 30 days"},{"id":"s39","url":"https://help.hotjar.com/hc/en-us/articles/36820007045777-How-to-Delete-Your-Hotjar-Account","title":"How to Delete Your Hotjar Account","publisher":"vendor","quote":"The Account Owner can delete their Hotjar account from the My Details page and this will delete the account immediately.","supports":"deleting is separate and immediate"},{"id":"s40","url":"https://help.hotjar.com/hc/en-us/articles/36820033667729-How-to-Share-and-Export-Data","title":"How to Share and Export Data","publisher":"vendor","quote":"You can export a list of all session recordings and their metadata as a CSV or XLSX file.","supports":"the recordings export and format"},{"id":"s41","url":"https://help.hotjar.com/hc/en-us/articles/36820033667729-How-to-Share-and-Export-Data","title":"How to Share and Export Data","publisher":"vendor","quote":"100,000 is the max number of recordings you can download in one export","supports":"the recordings export limit"},{"id":"s42","url":"https://help.hotjar.com/hc/en-us/articles/36820033667729-How-to-Share-and-Export-Data","title":"How to Share and Export Data","publisher":"vendor","quote":"The email sent from Hotjar will contain a link to download the data.","supports":"the export arrives by email"},{"id":"s43","url":"https://help.hotjar.com/hc/en-us/articles/36820007045777-How-to-Delete-Your-Hotjar-Account","title":"How to Delete Your Hotjar Account","publisher":"vendor","quote":"While it's not possible to download Recordings as playable videos, you can export Recordings data as a .CSV or .XLSX file.","supports":"recordings can't be downloaded as video"},{"id":"s44","url":"https://help.hotjar.com/hc/en-us/articles/36820033667729-How-to-Share-and-Export-Data","title":"How to Share and Export Data","publisher":"vendor","quote":"While viewing your heatmap, click on the download icon and select Download JPG.","supports":"heatmap image export"},{"id":"s45","url":"https://help.hotjar.com/hc/en-us/articles/36820033667729-How-to-Share-and-Export-Data","title":"How to Share and Export Data","publisher":"vendor","quote":"While viewing your heatmap, click on the download icon and select Download CSV.","supports":"heatmap data export"},{"id":"s46","url":"https://help.hotjar.com/hc/en-us/articles/36820033667729-How-to-Share-and-Export-Data","title":"How to Share and Export Data","publisher":"vendor","quote":"Exports of 10,000 responses or less will be via a direct download (immediately on the page).","supports":"survey export size"},{"id":"s47","url":"https://help.hotjar.com/hc/en-us/articles/36820033667729-How-to-Share-and-Export-Data","title":"How to Share and Export Data","publisher":"vendor","quote":"If you have more than 10,000 responses, you'll be emailed a download link.","supports":"large survey exports arrive by email"},{"id":"s48","url":"https://help.hotjar.com/hc/en-us/articles/36820007045777-How-to-Delete-Your-Hotjar-Account","title":"How to Delete Your Hotjar Account","publisher":"vendor","quote":"Hotjar allows you to download your Heatmaps as well as the responses from Surveys.","supports":"survey responses can be downloaded"},{"id":"s49","url":"https://help.hotjar.com/hc/en-us/articles/46691014447761-Moving-from-Hotjar-to-Contentsquare-FAQs","title":"Moving from Hotjar to Contentsquare? FAQs","publisher":"vendor","quote":"your Hotjar subscription plan switches to the Contentsquare Growth plan, unless your Account owner opts out before the deadline shown in your notification email","supports":"the automatic move to Contentsquare"},{"id":"s50","url":"https://help.hotjar.com/hc/en-us/articles/46691014447761-Moving-from-Hotjar-to-Contentsquare-FAQs","title":"Moving from Hotjar to Contentsquare? FAQs","publisher":"vendor","quote":"To postpone your move to Contentsquare, go to your Hotjar account and click the \"learn more\" button.","supports":"how to opt out of the move"},{"id":"s51","url":"https://help.hotjar.com/hc/en-us/articles/46691014447761-Moving-from-Hotjar-to-Contentsquare-FAQs","title":"Moving from Hotjar to Contentsquare? FAQs","publisher":"vendor","quote":"Your price may change when your subscription moves from Hotjar to Contentsquare.","supports":"the price may change after the move"},{"id":"s52","url":"https://help.hotjar.com/hc/en-us/articles/46691014447761-Moving-from-Hotjar-to-Contentsquare-FAQs","title":"Moving from Hotjar to Contentsquare? FAQs","publisher":"vendor","quote":"If you had previously cancelled the automatic renewal of your Hotjar subscription, your Contentsquare subscription will not be automatically renewed","supports":"a Hotjar cancellation carries over"},{"id":"s53","url":"https://help.hotjar.com/hc/en-us/articles/46691014447761-Moving-from-Hotjar-to-Contentsquare-FAQs","title":"Moving from Hotjar to Contentsquare? FAQs","publisher":"vendor","quote":"Your Hotjar account will become read-only. You will be able to view your historical Hotjar data for 90 days.","supports":"the 90-day read-only period"},{"id":"s54","url":"https://help.hotjar.com/hc/en-us/articles/46691014447761-Moving-from-Hotjar-to-Contentsquare-FAQs","title":"Moving from Hotjar to Contentsquare? FAQs","publisher":"vendor","quote":"Your Hotjar account and all associated data will be permanently deleted at the end of this 90-day period.","supports":"Hotjar data is deleted after the move"},{"id":"s55","url":"https://help.hotjar.com/hc/en-us/articles/46691014447761-Moving-from-Hotjar-to-Contentsquare-FAQs","title":"Moving from Hotjar to Contentsquare? FAQs","publisher":"vendor","quote":"No, please keep your Hotjar account. Deleting it will stop your tracking from working in Contentsquare, even after you've switched over.","supports":"don't delete the Hotjar account after the move"},{"id":"s56","url":"https://help.hotjar.com/hc/en-us/articles/46691014447761-Moving-from-Hotjar-to-Contentsquare-FAQs","title":"Moving from Hotjar to Contentsquare? FAQs","publisher":"vendor","quote":"some Hotjar integrations or use cases are unsupported, including Webhooks, Zapier, Trello, Asana, Linear, Kissmetrics","supports":"integrations lost in the move"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["How yearly plans paid by invoice or bank transfer are cancelled is not documented","Whether the Contentsquare MSA's 90-day notice applies to in-app Hotjar plans is unclear: the help center says you can downgrade to Basic any time before the renewal date","The screens after Change plan (the pages that follow) and any reason prompt or offer are not described","The Hotjar pricing page redirects to Contentsquare pricing, which showed no plan details"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Tip: deleting the account is immediate, but its data is deleted within 30 days (s38), not immediately","start_url: the cancel article links the Subscriptions page, insights.hotjar.com/settings/billing","Re-checked the Account Owner cancel path, refund guarantee, Contentsquare move and cancel, MSA 90-day written notice, retention and export facts: all confirmed","The MSA has no separate rule for online orders, so whether its 90-day notice applies to in-app plans stays unclear (kept in unverified)"]}},"stackcut":{"vendor_id":"hotjar","name":"Hotjar (Contentsquare)","recipes":[{"id":"replace-hotjar","title":"Behavior analytics","best_year_one_net":538}]},"page":"https://stackcut.io/cancel/hotjar","json":"https://stackcut.io/exits/hotjar.json","evidence":{"packet_revision":"199c05ada0cf1c893fc5d7a47f5857df7a851d90f1d9c555f562a9555f57b82d","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"hotjar--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"hotjar--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"hotjar--sales-contract--r3","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"hotspot_shield","name":"Hotspot Shield","category":"security_privacy","website":"https://www.hotspotshield.com","domains":["hotspotshield.com"],"summary":"Cancel a card or PayPal Premium plan in your Hotspot Shield account: Account info, then Cancel in the membership section; it stays active until the paid period ends. App Store and Google Play plans cancel in Apple's or Google's settings. Refunds within 45 days; uninstalling doesn't cancel.","routes":[{"channel":"direct_web","label":"Credit card or PayPal, billed by Hotspot Shield","applies_to":"Premium subscriptions paid by credit card or PayPal directly through Hotspot Shield","who":"The account holder (sign in first)","method":"self_serve","start_url":"https://account.hotspotshield.com/sign-in","steps":[{"do":"Sign in to your account at account.hotspotshield.com","expect":null},{"do":"Select Account info on the left side of the screen","expect":null},{"do":"Click Cancel in the membership section","expect":"Please tell us why you chose to cancel."},{"do":"Choose a reason (if you pick Other reason, describe it in the box) and finish","expect":null}],"confirm_by":null,"effective":"Your account stays active until the current subscription expires; after that you aren't charged and the account reverts to Basic","notice":null,"refund":"Cancelling auto-renewal doesn't refund anything by itself; request a refund from Customer Support by email or chat within 45 days of purchase","fees":null,"source_ids":["c1","s1","s2","s3","s4","s5","c2","s6","s7","s24","ar1"]},{"channel":"apple_app_store","label":"App Store (iPhone, iPad or Mac)","applies_to":"Premium subscriptions bought through Apple's App Store","who":"The person signed in with the Apple ID used to buy Premium","method":"platform_settings","start_url":"https://support.apple.com/en-us/118428","steps":[{"do":"Make sure you're signed in with the Apple ID you bought Premium with","expect":null},{"do":"On iPhone or iPad: open Settings, tap your name, then Subscriptions","expect":"Hotspot Shield"},{"do":"Tap Hotspot Shield, then Cancel Subscription","expect":null},{"do":"On a Mac: open the App Store, click your name, click View Information, scroll to Manage, then Subscriptions, click Edit next to the subscription, then Cancel Subscription","expect":null}],"confirm_by":"Hotspot Shield is no longer listed under your subscriptions, or there is no Cancel button, which means auto-renewal is already off","effective":null,"notice":null,"refund":"Refunds for Apple charges come from Apple; Hotspot Shield can't refund or cancel them","fees":null,"source_ids":["s13","s15","i1","i2","s11","i3","s14","c4","c5","c6","c7","s16","s17","s18","s19","s25","r1"]},{"channel":"google_play","label":"Google Play (Android)","applies_to":"Premium subscriptions bought through Google Play on Android","who":"The Google account holder who bought the subscription","method":"platform_settings","start_url":"https://support.google.com/googleplay/answer/7018481","steps":[{"do":"Open the Google Play app and tap the profile icon at the top right","expect":"Payments & subscriptions"},{"do":"Tap Payments & subscriptions, then Subscriptions, and select Hotspot Shield","expect":"Cancel subscription"},{"do":"Tap Cancel subscription and follow the instructions","expect":null}],"confirm_by":null,"effective":"You can still use the subscription for the time you have already paid","notice":null,"refund":"Past subscription periods aren't refunded on cancelling; Hotspot Shield can process a Google Play refund within its 45-day window if you give the Google Play email address or Google Order number","fees":null,"source_ids":["c8","s20","s21","s22","s23","s8","s9","s24","s26"]}],"pay_less":[{"type":"annual_billing","what":"An annual Premium subscription; to switch from monthly, cancel the current subscription first, then buy the annual one","evidence":"documented","source_ids":["s27","s28"]}],"export":[],"after_cancel":{"access_until":"The end of the current paid period; then the account reverts to Basic","data_kept":null,"you_lose":["Premium features once the current subscription expires; the account reverts to Basic"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Uninstalling the app does not cancel the subscription","Hotspot Shield's support team can't cancel Apple subscriptions; cancel in Apple's settings","Cancelling auto-renewal doesn't refund anything; ask Customer Support by email or live chat within 45 days of purchase","To move from monthly to annual, cancel the current subscription first, then buy the annual one"]},"sources":[{"id":"s1","url":"https://support.hotspotshield.com/hc/en-us/articles/203412120-How-do-I-cancel-my-Hotspot-Shield-subscription","title":"How do I cancel my Hotspot Shield subscription?","publisher":"vendor","quote":"Sign in to your account","supports":"where the card or PayPal cancellation starts"},{"id":"s2","url":"https://support.hotspotshield.com/hc/en-us/articles/203412120-How-do-I-cancel-my-Hotspot-Shield-subscription","title":"How do I cancel my Hotspot Shield subscription?","publisher":"vendor","quote":"Select Account info on the left side of the screen","supports":"the account menu step"},{"id":"s3","url":"https://support.hotspotshield.com/hc/en-us/articles/203412120-How-do-I-cancel-my-Hotspot-Shield-subscription","title":"How do I cancel my Hotspot Shield subscription?","publisher":"vendor","quote":"Click Cancel in the membership section.","supports":"the cancel button"},{"id":"s4","url":"https://support.hotspotshield.com/hc/en-us/articles/203412120-How-do-I-cancel-my-Hotspot-Shield-subscription","title":"How do I cancel my Hotspot Shield subscription?","publisher":"vendor","quote":"Please tell us why you chose to cancel.","supports":"the reason prompt that follows the cancel button"},{"id":"s5","url":"https://support.hotspotshield.com/hc/en-us/articles/203412120-How-do-I-cancel-my-Hotspot-Shield-subscription","title":"How do I cancel my Hotspot Shield subscription?","publisher":"vendor","quote":"your account will stay active until the current subscription expires.","supports":"access continues until the paid period ends"},{"id":"s6","url":"https://support.hotspotshield.com/hc/en-us/articles/203412120-How-do-I-cancel-my-Hotspot-Shield-subscription","title":"How do I cancel my Hotspot Shield subscription?","publisher":"vendor","quote":"the canceling auto-renewal will not automatically provide a refund.","supports":"cancelling auto-renewal does not refund"},{"id":"s7","url":"https://support.hotspotshield.com/hc/en-us/articles/203412120-How-do-I-cancel-my-Hotspot-Shield-subscription","title":"How do I cancel my Hotspot Shield subscription?","publisher":"vendor","quote":"You will need to contact us via email or chat for any refund inquiries.","supports":"refund requests go to support by email or chat"},{"id":"s8","url":"https://support.hotspotshield.com/hc/en-us/articles/203412120-How-do-I-cancel-my-Hotspot-Shield-subscription","title":"How do I cancel my Hotspot Shield subscription?","publisher":"vendor","quote":"When you uninstall the app, your subscription won't cancel.","supports":"uninstalling does not cancel"},{"id":"s9","url":"https://support.hotspotshield.com/hc/en-us/articles/203412120-How-do-I-cancel-my-Hotspot-Shield-subscription","title":"How do I cancel my Hotspot Shield subscription?","publisher":"vendor","quote":"Your past subscriptions will not be refunded.","supports":"no refund for past Google Play subscriptions"},{"id":"s11","url":"https://support.hotspotshield.com/hc/en-us/articles/203658470","title":"How do I cancel the subscription I got through Apple?","publisher":"vendor","quote":"Tap Hotspot Shield.","supports":"the Hotspot Shield entry in Subscriptions"},{"id":"s13","url":"https://support.hotspotshield.com/hc/en-us/articles/203658470","title":"How do I cancel the subscription I got through Apple?","publisher":"vendor","quote":"Our Support team cannot cancel Apple subscriptions.","supports":"Apple subscriptions must be cancelled through Apple"},{"id":"s14","url":"https://support.hotspotshield.com/hc/en-us/articles/203658470","title":"How do I cancel the subscription I got through Apple?","publisher":"vendor","quote":"If Hotspot Shield is not listed under your subscriptions, it means that auto-renewal has already been canceled.","supports":"how to confirm auto-renewal is off"},{"id":"s15","url":"https://support.hotspotshield.com/hc/en-us/articles/203658470","title":"How do I cancel the subscription I got through Apple?","publisher":"vendor","quote":"ensure that you are signed in to the same Apple ID with which you originally purchased your Premium subscription.","supports":"the Apple ID needed to cancel"},{"id":"s16","url":"https://support.apple.com/en-us/118428","title":"Apple Support: manage subscriptions on iPhone and iPad","publisher":"platform","quote":"In Settings, tap your name.","supports":"first step on iPhone or iPad"},{"id":"s17","url":"https://support.apple.com/en-us/118428","title":"Apple Support: manage subscriptions on iPhone and iPad","publisher":"platform","quote":"Tap Subscriptions.","supports":"the Subscriptions step"},{"id":"s18","url":"https://support.apple.com/en-us/118428","title":"Apple Support: manage subscriptions on iPhone and iPad","publisher":"platform","quote":"Tap Cancel Subscription.","supports":"the cancel step"},{"id":"s19","url":"https://support.apple.com/en-us/118428","title":"Apple Support: manage subscriptions on iPhone and iPad","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm the subscription is cancelled"},{"id":"s20","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel or change a subscription in Google Play","publisher":"platform","quote":"go to subscriptions in Google Play","supports":"where to start on Android"},{"id":"s21","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel or change a subscription in Google Play","publisher":"platform","quote":"the subscription you want to cancel","supports":"choosing the subscription"},{"id":"s22","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel or change a subscription in Google Play","publisher":"platform","quote":"Cancel subscription","supports":"the cancel step"},{"id":"s23","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel or change a subscription in Google Play","publisher":"platform","quote":"When you cancel a subscription, you’ll still be able to use your subscription for the time you’ve already paid.","supports":"access continues for the time already paid"},{"id":"s24","url":"https://support.hotspotshield.com/hc/en-us/articles/204556590","title":"What's the refund policy and how do I request a refund?","publisher":"vendor","quote":"All Hotspot Shield subscribers can request a refund within 45 days from the purchase date by contacting Customer Support.","supports":"the 45-day refund window"},{"id":"s25","url":"https://support.hotspotshield.com/hc/en-us/articles/204556590","title":"What's the refund policy and how do I request a refund?","publisher":"vendor","quote":"We can process refunds for most payment methods, excluding charges processed through Apple or Microsoft.","supports":"Apple and Microsoft charges are refunded by those stores"},{"id":"s26","url":"https://support.hotspotshield.com/hc/en-us/articles/204556590","title":"What's the refund policy and how do I request a refund?","publisher":"vendor","quote":"We can process a Google Play refund as long as we are provided with the Google Play email address or Google Order number","supports":"what Hotspot needs for a Google Play refund"},{"id":"s27","url":"https://support.hotspotshield.com/hc/en-us/articles/203038724-How-do-I-switch-to-an-annual-subscription","title":"How do I switch to an annual subscription?","publisher":"vendor","quote":"If you want to switch to an annual subscription, you need to cancel your current subscription first.","supports":"the annual plan and the cancel-first step"},{"id":"s28","url":"https://support.hotspotshield.com/hc/en-us/articles/203038724-How-do-I-switch-to-an-annual-subscription","title":"How do I switch to an annual subscription?","publisher":"vendor","quote":"After you cancel your current subscription, you can purchase an annual one.","supports":"buying the annual plan after cancelling"},{"id":"c1","url":"https://support.hotspotshield.com/hc/en-us/articles/203412120-How-do-I-cancel-my-Hotspot-Shield-subscription","title":"How do I cancel my Hotspot Shield subscription?","publisher":"vendor","quote":"Please navigate to https://account.hotspotshield.com/sign-in","supports":"the account sign-in page"},{"id":"c2","url":"https://support.hotspotshield.com/hc/en-us/articles/203412120-How-do-I-cancel-my-Hotspot-Shield-subscription","title":"How do I cancel my Hotspot Shield subscription?","publisher":"vendor","quote":"After that, you won't get charged and your account will revert to Basic status.","supports":"after the paid period: no more charges, back to Basic"},{"id":"c3","url":"https://support.hotspotshield.com/hc/en-us/articles/203412120-How-do-I-cancel-my-Hotspot-Shield-subscription","title":"How do I cancel my Hotspot Shield subscription?","publisher":"vendor","quote":"After clicking on support please click on the live chat option under support to reach a live chat agent.","supports":"live chat from the account page"},{"id":"c4","url":"https://support.hotspotshield.com/hc/en-us/articles/203412120-How-do-I-cancel-my-Hotspot-Shield-subscription","title":"How do I cancel my Hotspot Shield subscription?","publisher":"vendor","quote":"Click View Information at the top of the window. You might be asked to sign in.","supports":"Mac App Store steps"},{"id":"c5","url":"https://support.hotspotshield.com/hc/en-us/articles/203412120-How-do-I-cancel-my-Hotspot-Shield-subscription","title":"How do I cancel my Hotspot Shield subscription?","publisher":"vendor","quote":"On the page that appears, scroll until you see Manage, then Subscriptions.","supports":"Mac App Store steps"},{"id":"c6","url":"https://support.hotspotshield.com/hc/en-us/articles/203412120-How-do-I-cancel-my-Hotspot-Shield-subscription","title":"How do I cancel my Hotspot Shield subscription?","publisher":"vendor","quote":"Click Edit next to the subscription.","supports":"Mac App Store steps"},{"id":"c7","url":"https://support.hotspotshield.com/hc/en-us/articles/203412120-How-do-I-cancel-my-Hotspot-Shield-subscription","title":"How do I cancel my Hotspot Shield subscription?","publisher":"vendor","quote":"Click Cancel Subscription. If you don't see Cancel Subscription, then the subscription is already canceled and it won't renew.","supports":"Mac cancel step and confirmation"},{"id":"c8","url":"https://support.hotspotshield.com/hc/en-us/articles/203412120-How-do-I-cancel-my-Hotspot-Shield-subscription","title":"How do I cancel my Hotspot Shield subscription?","publisher":"vendor","quote":"At the top right, tap the profile icon.","supports":"Google Play step"},{"id":"c9","url":"https://support.hotspotshield.com/hc/en-us/articles/203412120-How-do-I-cancel-my-Hotspot-Shield-subscription","title":"How do I cancel my Hotspot Shield subscription?","publisher":"vendor","quote":"If you have a subscription with an app and the app gets removed from Google Play, your future subscription will be canceled.","supports":"Google Play removal cancels future renewals"},{"id":"i1","url":"https://support.hotspotshield.com/hc/en-us/articles/203658470","title":"How do I cancel the subscription I got through Apple?","publisher":"vendor","quote":"Launch Settings.","supports":"iPhone step 1"},{"id":"i2","url":"https://support.hotspotshield.com/hc/en-us/articles/203658470","title":"How do I cancel the subscription I got through Apple?","publisher":"vendor","quote":"Tap on Subscriptions.","supports":"iPhone step 3"},{"id":"i3","url":"https://support.hotspotshield.com/hc/en-us/articles/203658470","title":"How do I cancel the subscription I got through Apple?","publisher":"vendor","quote":"Tap Cancel Subscription.","supports":"iPhone final step"},{"id":"r1","url":"https://support.hotspotshield.com/hc/en-us/articles/204556590","title":"What's the refund policy and how do I request a refund?","publisher":"vendor","quote":"We apologize that Apple and Microsoft Store Customers will need to contact Apple and Microsoft directly.","supports":"Apple and Microsoft Store purchases are refunded by those stores"},{"id":"r2","url":"https://support.hotspotshield.com/hc/en-us/articles/204556590","title":"What's the refund policy and how do I request a refund?","publisher":"vendor","quote":"Depending on how you purchased your Premium subscription, refunds will either be processed by Aura","supports":"who processes refunds"},{"id":"ar1","url":"https://support.hotspotshield.com/hc/en-us/articles/202870030-How-does-automatic-renewal-of-Premium-subscriptions-work","title":"How does automatic renewal of Premium subscriptions work?","publisher":"vendor","quote":"Most subscriptions are set to renew automatically every month, or year","supports":"automatic renewal"}],"verification":{"level":"docs","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Hotspot Shield's help pages don't say whether a confirmation email follows a cancellation in your account","No notice period before renewal is stated; the auto-renewal help page only says plans renew monthly or yearly on the same date","How to cancel a subscription bought through the Microsoft Store isn't covered here; Hotspot Shield's refund page sends Microsoft Store customers to Microsoft","What the account keeps after Premium ends, and whether account history or receipts can be exported, aren't on Hotspot Shield's help pages","What the free Basic plan includes isn't covered here"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Corrected the sign-in page to account.hotspotshield.com, the address the cancel article gives, and removed an unsupported domain","Added that the account reverts to Basic and isn't charged again after the paid period","Replaced generic store steps with Hotspot Shield's own iPhone, Mac App Store and Google Play steps","Added that Apple and Microsoft Store refunds come from those stores, and that Google Play refunds fall under the 45-day window","Hotspot Shield's help pages block automated re-checks; every quote from them was confirmed word for word on a direct read of the live page"]}},"delete_account":{"url":"https://www.hotspotshield.com","difficulty":"hard","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/hotspot_shield","json":"https://stackcut.io/exits/hotspot_shield.json","evidence":{"packet_revision":"7f789ec97524aab403dbba53a32342c02f9a513d4bb081a3d24bef326c03dabc","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"hotspot-shield--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"hotspot-shield--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"hotspot-shield--google-play--r3","channel":"google_play","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"houdini","name":"Houdini","category":"design_creative","website":"https://www.sidefx.com","domains":["sidefx.com"],"summary":"Houdini (SideFX) is sold as licences. Houdini Indie bought on Steam is an auto-renewing subscription you cancel in your Steam account. Commercial rentals and the Annual Upgrade Plan go through your SideFX account manager. SideFX publishes no self-serve cancel steps for its own store.","routes":[{"channel":"sales_contract","label":"Commercial licences: AUP or rental","applies_to":"Commercial perpetual licences on the Annual Upgrade Plan (AUP), and rental licences, which include the AUP","who":"The licence holder; SideFX's pages do not name a role","method":"contact_sales","start_url":"https://www.sidefx.com/company/contact-us/contact-product-and-sales-info/","steps":[{"do":"Contact your SideFX account manager, or use the Contact SideFX product and sales page if you don't have one","expect":null},{"do":"Ask to end the rental or not to renew the Annual Upgrade Plan, and get the end date in writing","expect":null}],"confirm_by":"Not stated by SideFX","effective":"Not stated by SideFX","notice":"Not stated. The AUP for perpetual licences is renewed annually","refund":null,"fees":null,"source_ids":["s19","s9","s8","s18","s4","s10","s12","s13","s1","s2","s30","s7","s11","s16","s17"]},{"channel":"reseller_or_partner","label":"Houdini Indie billed through Steam","applies_to":"Houdini Indie bought on Steam as a Yearly Subscription (12 or 24 months), billed on a recurring basis","who":"The Steam account holder","method":"platform_settings","start_url":"https://checkout.steampowered.com/recurringsubscription/subscriptions/","steps":[{"do":"Sign in to Steam and open your account details at the subscriptions page","expect":null},{"do":"Cancel the Houdini Indie subscription","expect":null}],"confirm_by":"Not described by Steam; check the subscription's status on the Steam subscriptions page","effective":"It stops renewing; you keep access through the end of your current billing cycle","notice":null,"refund":"Steam refunds a renewable subscription that hasn't been used in the current billing cycle if you ask within 48 hours of the purchase or of an automatic renewal","fees":null,"source_ids":["s6","s20","s21","s22","s23","s24","s25","s26","s29"]}],"pay_less":[{"type":"free_plan","what":"Houdini Apprentice is free, with access to all of Houdini's features and a few restrictions","evidence":"documented","source_ids":["s14","s27"]},{"type":"downgrade","what":"Houdini Indie is a Limited Commercial licence for people making less than $100K USD per year, at $299 for 1 year","evidence":"documented","source_ids":["s3","s5"]},{"type":"annual_billing","what":"Buy Indie for 2 years at $449 instead of $299 for 1 year","evidence":"documented","source_ids":["s5"]},{"type":"student_or_nonprofit","what":"Education licences for students of accredited schools and training centres; schools contact the Education team","evidence":"documented","source_ids":["s28","s15"]}],"export":[],"after_cancel":{"access_until":"Steam: through the end of the current billing cycle. Not stated for SideFX-billed Indie, rental or AUP terms","data_kept":"Not stated; SideFX's pages cover licences, not account data","you_lose":["Upgrades: commercial licences get upgrades only on an active AUP or rental, and going off the AUP means buying a new licence to rejoin","Karma tokens bundled with perpetual licences, which end when the AUP expires","When the licence agreement ends, licences must be returned with the tools provided in the software"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Check where Houdini Indie was bought: a Steam purchase is cancelled in Steam, not with SideFX","Steam renews Indie automatically every 12 or 24 months until you cancel","Perpetual licences renew the Annual Upgrade Plan yearly; SideFX's pages do not say how to stop that renewal, so ask your account manager","Licences left on SideFX's servers are reached by logging in to the SideFX account"]},"sources":[{"id":"s1","url":"https://www.sidefx.com/buy/","title":"Buy Houdini","publisher":"vendor","quote":"perpetual or rental licences","supports":"Houdini is sold as perpetual or rental licences"},{"id":"s2","url":"https://www.sidefx.com/buy/","title":"Buy Houdini","publisher":"vendor","quote":"available as long as AUP is active","supports":"Karma tokens bundled with perpetual licences last only while the AUP is active"},{"id":"s3","url":"https://www.sidefx.com/buy/","title":"Buy Houdini","publisher":"vendor","quote":"These Limited Commercial licenses are designed for people making less than $100K USD per year.","supports":"who the Indie licence is for"},{"id":"s4","url":"https://www.sidefx.com/buy/","title":"Buy Houdini","publisher":"vendor","quote":"Contact SideFX","supports":"the Buy page links to the product and sales contact page"},{"id":"s5","url":"https://www.sidefx.com/products/houdini-indie/","title":"Houdini Indie","publisher":"vendor","quote":"BUY INDIE FOR $299 1YR | $449 2YR","supports":"the Indie price for each term"},{"id":"s6","url":"https://www.sidefx.com/products/houdini-indie/","title":"Houdini Indie","publisher":"vendor","quote":"Also available on STEAM","supports":"SideFX lists Houdini Indie on Steam"},{"id":"s7","url":"https://www.sidefx.com/faq/question/how-do-i-upgrade-my-houdini-licenses/","title":"How do I upgrade my Houdini licenses?","publisher":"vendor","quote":"Active Indie and Education subscriptions are issued upgrades to the account automatically.","supports":"Indie and Education are subscriptions, and their upgrades are issued automatically"},{"id":"s8","url":"https://www.sidefx.com/faq/question/how-do-i-upgrade-my-houdini-licenses/","title":"How do I upgrade my Houdini licenses?","publisher":"vendor","quote":"Commercial customers are entitled to upgrades to those licenses on an active annual support plan (AUP) or rental.","supports":"commercial upgrades depend on an active AUP or rental"},{"id":"s9","url":"https://www.sidefx.com/faq/question/how-do-i-upgrade-my-houdini-licenses/","title":"How do I upgrade my Houdini licenses?","publisher":"vendor","quote":"If you have Commercial licenses and do not have upgrades, please contact your SideFX account manager.","supports":"contact the account manager when upgrades are missing"},{"id":"s10","url":"https://www.sidefx.com/support-programs/annual-upgrade-plan","title":"Annual Upgrade Plan","publisher":"vendor","quote":"With Perpetual licenses, you can take advantage of these benefits in your first year then renew annually.","supports":"the AUP is renewed annually for perpetual licences"},{"id":"s11","url":"https://www.sidefx.com/support-programs/annual-upgrade-plan","title":"Annual Upgrade Plan","publisher":"vendor","quote":"If you go off the program then you will need to repurchase a new Houdini license to get back on AUP.","supports":"leaving the AUP means buying a licence again to rejoin"},{"id":"s12","url":"https://www.sidefx.com/support-programs/annual-upgrade-plan","title":"Annual Upgrade Plan","publisher":"vendor","quote":"The Annual Upgrade Plan is also included with Rental Licenses.","supports":"rental licences include the AUP"},{"id":"s13","url":"https://www.sidefx.com/support-programs/annual-upgrade-plan","title":"Annual Upgrade Plan","publisher":"vendor","quote":"This pay-as-you-go approach includes all of the benefits built into a single rental price.","supports":"rental is pay-as-you-go"},{"id":"s14","url":"https://www.sidefx.com/company/contact-us/contact-product-and-sales-info/","title":"Contact - Product and Sales Info","publisher":"vendor","quote":"Houdini Apprentice gives you free access to all of Houdini's features with a few restrictions.","supports":"Apprentice is free with restrictions"},{"id":"s15","url":"https://www.sidefx.com/company/contact-us/contact-product-and-sales-info/","title":"Contact - Product and Sales Info","publisher":"vendor","quote":"If you are a school, training center or student, please contact our Education team using the following link:","supports":"Education licences go through the Education team"},{"id":"s16","url":"https://www.sidefx.com/Support/licensing/commercial/","title":"Commercial licensing","publisher":"vendor","quote":"If you leave your licenses on the SideFX servers then you can log in to access them.","supports":"licences on SideFX servers are reached by logging in"},{"id":"s17","url":"https://www.sidefx.com/legal/license-agreement/","title":"License Agreement","publisher":"vendor","quote":"unredeem all Entitlements (i.e. return all Licenses) using the tools provided as part of the Software","supports":"on termination, licences are returned with the software's tools"},{"id":"s18","url":"https://www.sidefx.com/company/contact-us/contact-product-and-sales-info/","title":"Contact - Product and Sales Info","publisher":"vendor","quote":"Contact - Product and Sales Info","supports":"SideFX's product and sales contact page, linked as Contact SideFX on the Buy page"},{"id":"s19","url":"https://www.sidefx.com/buy/","title":"Buy Houdini","publisher":"vendor","quote":"If you would like further information, please don't hesitate to reach out to your Account Manager.","supports":"commercial customers are pointed to their account manager"},{"id":"s20","url":"https://store.steampowered.com/app/502570/Houdini_Indie/","title":"Houdini Indie on Steam","publisher":"platform","quote":"To be billed on a recurring basis","supports":"the Steam Yearly Subscription bills on a recurring basis"},{"id":"s21","url":"https://store.steampowered.com/app/502570/Houdini_Indie/","title":"Houdini Indie on Steam","publisher":"platform","quote":"$299.00 at checkout, auto-renewed every 12 month(s) at $269.99.","supports":"the 12-month Steam plan renews automatically"},{"id":"s22","url":"https://store.steampowered.com/app/502570/Houdini_Indie/","title":"Houdini Indie on Steam","publisher":"platform","quote":"$449.00 at checkout, auto-renewed every 24 month(s) at $399.99.","supports":"the 24-month Steam plan renews automatically"},{"id":"s23","url":"https://store.steampowered.com/steam_refunds/","title":"Steam Refunds","publisher":"platform","quote":"you can cancel an active subscription at any time by going to","supports":"cancelling a Steam subscription from your account details"},{"id":"s24","url":"https://store.steampowered.com/steam_refunds/","title":"Steam Refunds","publisher":"platform","quote":"Once cancelled, your subscription will no longer automatically renew.","supports":"cancelling stops the renewal"},{"id":"s25","url":"https://store.steampowered.com/steam_refunds/","title":"Steam Refunds","publisher":"platform","quote":"you will retain access to the content and benefits of the subscription through the end of your current billing cycle","supports":"access lasts to the end of the billing cycle"},{"id":"s26","url":"https://store.steampowered.com/steam_refunds/","title":"Steam Refunds","publisher":"platform","quote":"within 48 hours of any automatic renewal","supports":"the refund window for an unused renewal"},{"id":"s27","url":"https://www.sidefx.com/buy/","title":"Buy Houdini","publisher":"vendor","quote":"Apprentice licenses are acquired for free when you install Houdini.","supports":"Apprentice licences are free"},{"id":"s28","url":"https://www.sidefx.com/buy/","title":"Buy Houdini","publisher":"vendor","quote":"Students of accredited schools and training centers are eligible to use Houdini Education licenses","supports":"who can use Education licences"},{"id":"s29","url":"https://store.steampowered.com/steam_refunds/","title":"Steam Refunds","publisher":"platform","quote":"If a renewable subscription has not been used during the current billing cycle","supports":"the refund applies only to unused subscriptions"},{"id":"s30","url":"https://www.sidefx.com/buy/","title":"Buy Houdini","publisher":"vendor","quote":"If AUP expires then these tokens are no longer available.","supports":"Karma tokens end when the AUP expires"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["SideFX's pages do not say how to cancel, or stop the renewal of, an Indie or Education subscription bought from SideFX's own store","Whether SideFX-billed Indie, rental or AUP terms renew automatically, and any notice period, are not stated","The refund policy for licences bought from SideFX is not stated on its public pages","How to stop an AUP renewal is not documented; the steps here follow SideFX's advice to contact your account manager","Current AUP and rental prices are not published","Which account role can manage licences, upgrades or renewals is not stated"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Added a Steam route: Houdini Indie on Steam is a Yearly Subscription that auto-renews every 12 or 24 months, cancelled from Steam's subscriptions page, with access to the end of the cycle","Added Steam's 48-hour refund window for an unused subscription or renewal","Pointed the commercial route to the account manager, as the Buy page and upgrades FAQ do; the contact page has no sales instructions","Limited the contact route to commercial AUP and rental licences, and listed the missing Indie store cancel steps as not confirmed","Added the 2-year Indie price and the Education eligibility wording"]}},"page":"https://stackcut.io/cancel/houdini","json":"https://stackcut.io/exits/houdini.json","evidence":{"packet_revision":"af315902ab482979cafc8ce6bbe74e6d02c670024b4bdd7cd6742d707a318559","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"houdini--sales-contract--r1","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"houdini--reseller-or-partner--r2","channel":"reseller_or_partner","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"housecall_pro","name":"Housecall Pro","category":"productivity","website":"https://www.housecallpro.com","domains":["housecallpro.com"],"summary":"There is no cancel button: message Support through the in-app chat bubble or email cancellations@housecallpro.com, then the Billing team must speak with the account owner by phone (replies take 1-3 business days). Cancel before the subscription auto-renews. Fees aren't refunded, except the 30-day money-back guarantee where offered.","routes":[{"channel":"direct_web","label":"Through Support chat","applies_to":"Housecall Pro subscriptions, monthly or annual","who":"The account owner (the Billing team must speak with the owner by phone)","method":"chat","start_url":null,"steps":[{"do":"In your Housecall Pro account, click the Blue Chat Bubble in the bottom right corner, select Support, then Send us a message, and tell the representative you want to cancel your account","expect":"the Billing team reaches out within 1-3 business days"},{"do":"Take the Billing team's call with the account owner (it may come from an 858 area code) and confirm the cancellation","expect":null}],"confirm_by":null,"effective":"The account is disabled within 14 days of the cancellation request","notice":"Cancel before the subscription auto-renews: subscriptions renew for a period equal to the subscription period. Allow 1-3 business days for Billing to respond and call","refund":"Generally none: subscription fees are not prorated or refunded. Accounts offered the 30-day money-back guarantee at sign-up get the baseline monthly subscription fee refunded if they cancel within the first 30 days; request refunds by email at cancellations@housecallpro.com","fees":"Setup fees, postcards, chargebacks and other items outside the basic subscription fee are not refunded","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s26","s27","s28"]},{"channel":"direct_web","label":"By email","applies_to":"Any Housecall Pro subscription, including refund requests","who":"The account owner","method":"email","start_url":null,"steps":[{"do":"Email cancellations@housecallpro.com asking to cancel your service (and to request a refund, if you're eligible)","expect":null},{"do":"Expect Housecall Pro to verify the request: the cancellation isn't fully processed until a team member has spoken with the account owner by phone","expect":null}],"confirm_by":null,"effective":"The account is disabled within 14 days of the cancellation request","notice":"Before the subscription auto-renews","refund":"Generally none; the 30-day money-back guarantee, where offered, covers only the baseline monthly subscription fee","fees":null,"source_ids":["s10","s11","s3","s5","s6","s7","s8","s27","s28"]}],"pay_less":[{"type":"pause","what":"Ask the Billing team (Support chat) to pause billing instead of cancelling; as with cancelling, they must speak with the account owner by phone first","evidence":"documented","source_ids":["s3"]},{"type":"downgrade","what":"Switch to a cheaper plan yourself: Settings (gear icon), Billing, Explore Plans, pick the plan, then Update plan","evidence":"documented","source_ids":["s12","s13","s14","s15"]},{"type":"annual_billing","what":"Annual billing costs less per month than monthly billing (for example, the Basic plan saves $20 a month); switch with the monthly/annual toggle in the Pick Your Plan window","evidence":"documented","source_ids":["s16","s17"]}],"export":[{"data":"Customer list and jobs list","how":"Select Customers (or Jobs) in the left navigation bar, click the Actions button on the right, select Export from the drop-down, confirm your email address and click Send file; the CSV arrives by email (check spam if it hasn't come within an hour)","format":"CSV","limits":"Only employees listed as Admins can export","source_ids":["s18","s19","s20","s21","s22"]}],"after_cancel":{"access_until":"Up to 14 days after the cancellation request, when the account is disabled","data_kept":null,"you_lose":["Access to the Housecall Pro account once it is disabled"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":true,"retention_step":null,"tips":["There is no self-serve cancel button: start in Support chat or email cancellations@housecallpro.com","Cancelling isn't complete until the Billing team has spoken with the account owner by phone; they may call from an 858 area code","Start early: Billing replies in 1-3 business days, and all subscriptions renew automatically if not cancelled first","A free trial with no payment method closes by itself after 14 days; with a card on file, contact Support by chat or at (858) 842-5746","Export customers and jobs (Admins only) before cancelling"]},"sources":[{"id":"s1","url":"https://help.housecallpro.com/en/articles/2366296-housecall-pro-billing-and-account-management","title":"Housecall Pro Billing and Account Management","publisher":"vendor","quote":"Click the Blue Chat Bubble in the bottom right corner of your HCP account and select Support","supports":"where cancelling starts"},{"id":"s2","url":"https://help.housecallpro.com/en/articles/2366296-housecall-pro-billing-and-account-management","title":"Housecall Pro Billing and Account Management","publisher":"vendor","quote":"within 1-3 business days","supports":"how long Billing takes to reply"},{"id":"s3","url":"https://help.housecallpro.com/en/articles/2366296-housecall-pro-billing-and-account-management","title":"Housecall Pro Billing and Account Management","publisher":"vendor","quote":"we cannot fully process your cancellation or pause billing until a team member has spoken with the account owner over the phone.","supports":"the owner phone call, and that billing can be paused"},{"id":"s4","url":"https://www.housecallpro.com/terms/","title":"Housecall Pro Terms of Service","publisher":"vendor","quote":"If you terminate your account, your account will be disabled within 14 days","supports":"when the account is disabled"},{"id":"s5","url":"https://www.housecallpro.com/terms/","title":"Housecall Pro Terms of Service","publisher":"vendor","quote":"ALL SUBSCRIPTIONS AUTOMATICALLY RENEW, IF NOT TERMINATED PRIOR TO SUCH AUTO-RENEWAL FOR A PERIOD EQUAL TO THE SUBSCRIPTION PERIOD.","supports":"automatic renewal"},{"id":"s6","url":"https://www.housecallpro.com/terms/","title":"Housecall Pro Terms of Service","publisher":"vendor","quote":"Subscription fees will not be prorated or refunded, except as expressly set forth in this Agreement.","supports":"no refunds"},{"id":"s7","url":"https://help.housecallpro.com/en/articles/2366296-housecall-pro-billing-and-account-management","title":"Housecall Pro Billing and Account Management","publisher":"vendor","quote":"a full refund of the monthly subscription fee if you decide to cancel within this initial period","supports":"the 30-day money-back guarantee"},{"id":"s8","url":"https://help.housecallpro.com/en/articles/2366296-housecall-pro-billing-and-account-management","title":"Housecall Pro Billing and Account Management","publisher":"vendor","quote":"Refunds will only apply to the baseline monthly subscription fee.","supports":"what the guarantee covers"},{"id":"s9","url":"https://help.housecallpro.com/en/articles/2366296-housecall-pro-billing-and-account-management","title":"Housecall Pro Billing and Account Management","publisher":"vendor","quote":"setup fees, postcards, chargebacks, and any other items not included in the basic subscription fee","supports":"what is never refunded"},{"id":"s10","url":"https://www.housecallpro.com/terms/","title":"Housecall Pro Terms of Service","publisher":"vendor","quote":"To cancel your service and request a refund, please email us at cancellations@housecallpro.com.","supports":"cancelling by email"},{"id":"s11","url":"https://www.housecallpro.com/terms/","title":"Housecall Pro Terms of Service","publisher":"vendor","quote":"For security purposes, Housecall Pro reserves the right to verify the validity of termination requests.","supports":"requests are verified"},{"id":"s12","url":"https://help.housecallpro.com/en/articles/2366296-housecall-pro-billing-and-account-management","title":"Housecall Pro Billing and Account Management","publisher":"vendor","quote":"Click the gear icon in the bottom left corner of your HCP account to go to Settings.","supports":"opening Settings"},{"id":"s13","url":"https://help.housecallpro.com/en/articles/2366296-housecall-pro-billing-and-account-management","title":"Housecall Pro Billing and Account Management","publisher":"vendor","quote":"Select Billing from the left menu, under Global Settings.","supports":"opening Billing"},{"id":"s14","url":"https://help.housecallpro.com/en/articles/2366296-housecall-pro-billing-and-account-management","title":"Housecall Pro Billing and Account Management","publisher":"vendor","quote":"Click Explore Plans at the top of the Billing settings page, and the Pick Your Plan window will appear.","supports":"changing plans"},{"id":"s15","url":"https://help.housecallpro.com/en/articles/2366296-housecall-pro-billing-and-account-management","title":"Housecall Pro Billing and Account Management","publisher":"vendor","quote":"Update plan to complete the process.","supports":"finishing a plan change"},{"id":"s16","url":"https://help.housecallpro.com/en/articles/2366296-housecall-pro-billing-and-account-management","title":"Housecall Pro Billing and Account Management","publisher":"vendor","quote":"choose to switch to monthly or annual billing by clicking the toggle in the top right corner of the window.","supports":"switching to annual billing"},{"id":"s17","url":"https://www.housecallpro.com/pricing/","title":"Housecall Pro pricing","publisher":"vendor","quote":"Save $20/mo","supports":"the annual saving on the Basic plan"},{"id":"s18","url":"https://help.housecallpro.com/en/articles/6797101-how-to-import-export-jobs-and-customers","title":"How to Import & Export Jobs and Customers","publisher":"vendor","quote":"Only employees who are listed as Admins will have the ability to export the Customers and Jobs lists.","supports":"who can export"},{"id":"s19","url":"https://help.housecallpro.com/en/articles/6797101-how-to-import-export-jobs-and-customers","title":"How to Import & Export Jobs and Customers","publisher":"vendor","quote":"Select Customers in the left navigation bar of your HCP account.","supports":"where the customer export starts"},{"id":"s20","url":"https://help.housecallpro.com/en/articles/6797101-how-to-import-export-jobs-and-customers","title":"How to Import & Export Jobs and Customers","publisher":"vendor","quote":"Click the Actions button on the right side of your screen.","supports":"the Actions button"},{"id":"s21","url":"https://help.housecallpro.com/en/articles/6797101-how-to-import-export-jobs-and-customers","title":"How to Import & Export Jobs and Customers","publisher":"vendor","quote":"Select Export from the drop-down.","supports":"the Export step"},{"id":"s22","url":"https://help.housecallpro.com/en/articles/6797101-how-to-import-export-jobs-and-customers","title":"How to Import & Export Jobs and Customers","publisher":"vendor","quote":"shortly after with the CSV file","supports":"the export arrives by email as CSV"},{"id":"s23","url":"https://help.housecallpro.com/en/articles/2366296-housecall-pro-billing-and-account-management","title":"Housecall Pro Billing and Account Management","publisher":"vendor","quote":"will automatically close after 14 days","supports":"trials without a card close by themselves"},{"id":"s24","url":"https://help.housecallpro.com/en/articles/2366296-housecall-pro-billing-and-account-management","title":"Housecall Pro Billing and Account Management","publisher":"vendor","quote":"(858) 842-5746","supports":"the support phone number"},{"id":"s25","url":"https://www.housecallpro.com/pricing/","title":"Housecall Pro pricing","publisher":"vendor","quote":"No, unlike some other field service management software, Housecall Pro does not require long-term contracts.","supports":"no long-term contract"},{"id":"s26","url":"https://help.housecallpro.com/en/articles/2366296-housecall-pro-billing-and-account-management","title":"Housecall Pro Billing and Account Management","publisher":"vendor","quote":"Let the representative know that you would like to cancel your account to initiate the process.","supports":"what to say in the chat"},{"id":"s27","url":"https://help.housecallpro.com/en/articles/2366296-housecall-pro-billing-and-account-management","title":"Housecall Pro Billing and Account Management","publisher":"vendor","quote":"contact us via email at cancellations@housecallpro.com","supports":"refund requests go by email"},{"id":"s28","url":"https://help.housecallpro.com/en/articles/2366296-housecall-pro-billing-and-account-management","title":"Housecall Pro Billing and Account Management","publisher":"vendor","quote":"To be eligible for a refund, you must have been offered the Guarantee upon sign-up","supports":"who the guarantee covers"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["No confirmation message or email for a completed cancellation is documented","Whether the Billing team makes a retention offer on the call is not documented","How long Housecall Pro keeps account data after the account is disabled isn't stated in its help center or Terms of Service","When a downgrade made in Explore Plans takes effect is not documented","Housecall Pro's help doesn't mention subscriptions billed through the App Store or Google Play (its mobile apps are listed as free)"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Email route: removed advice the terms don't give (sending from the account address, naming the company account)","Chat step: added Send us a message, as the help article names it","Refund: refund requests go by email to cancellations@housecallpro.com; the guarantee applies only if it was offered at sign-up","Export: removed an undocumented 'before the account is disabled' limit"]}},"page":"https://stackcut.io/cancel/housecall_pro","json":"https://stackcut.io/exits/housecall_pro.json","evidence":{"packet_revision":"018ba89d627fc1f6874f1c0e21775c6f1e77292c556a9db312cc5d0aebee6ec5","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"housecall-pro--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"housecall-pro--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"hubspot_sales_hub","name":"HubSpot Sales Hub","category":"marketing_sales","website":"https://www.hubspot.com/products/sales","domains":["hubspot.com"],"summary":"A Super Admin or billing admin turns off auto-renewal: Account & Billing, Subscriptions, Cancel auto-renewal, before the current term ends. The plan runs to the renewal date (no mid-contract cancels or refunds), then drops to free tools. Downgrades apply only at renewal and need HubSpot five business days ahead.","routes":[{"channel":"direct_web","label":"Turn off auto-renewal","applies_to":"Sales Hub Starter, Professional and Enterprise subscriptions billed by HubSpot, on monthly or annual commitments","who":"A Super Admin or a user with billing admin permissions","method":"self_serve","start_url":null,"steps":[{"do":"In HubSpot, click your account name in the top right corner, then Account & Billing, then the Subscriptions tab","expect":"the Auto-Renewal Terms section"},{"do":"In the Auto-Renewal Terms section, click Cancel auto-renewal","expect":"Select which products you want to cancel"},{"do":"Select the products to cancel and click Next, then select a cancellation reason and click Next","expect":"the cancellation details"},{"do":"Review the cancellation details, then click Cancel auto-renewal","expect":null}],"confirm_by":"HubSpot sends a notice of non-renewal to the account's billing admin, with the commitment term and the effective date of the cancellation","effective":"On the renewal date, not immediately (mid-contract cancellations are not permitted); the account is then downgraded to HubSpot's free tools","notice":"Turn off auto-renewal in Account & Billing before the end of the current term: the Terms of Service make this setting your notice of non-renewal, unless your Order Form says otherwise","refund":"None: payment obligations are non-cancelable, amounts paid are non-refundable, and there are no refunds of prepaid or unused fees through the end of the current term","fees":"You stay committed for the whole term: a 12-month commitment billed monthly keeps charging every month until the 12 months end","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s14"]},{"channel":"sales_contract","label":"Downgrades and Order Form contracts","applies_to":"Any downgrade to a lower tier, and Professional or Enterprise subscriptions signed on an Order Form with a HubSpot Contract Manager","who":"The account's billing admin, through HubSpot Support (Starter) or the HubSpot Contract Manager (Professional and Enterprise)","method":"contact_sales","start_url":null,"steps":[{"do":"To downgrade, contact HubSpot at least five business days before your renewal date: on Starter, submit an email support ticket; on Professional or Enterprise, contact your HubSpot Contract Manager","expect":null},{"do":"Complete the new Order Form for the lower plan; it takes effect at your next renewal date","expect":null},{"do":"To end the contract instead, turn off auto-renewal in Account & Billing before the current term ends, unless your Order Form sets other renewal terms","expect":null}],"confirm_by":"A new Order Form for a downgrade; for a cancellation, the notice of non-renewal emailed to the billing admin","effective":"On the renewal date: mid-contract downgrades and cancellations are not permitted","notice":"Downgrades: at least five business days before the renewal date. Non-renewal: turn off auto-renewal before the current term ends. Unless the Order Form says otherwise, the subscription renews for the shorter of the prior term or one year","refund":"Amounts paid are non-refundable; no refunds of prepaid or unused fees through the end of the current term","fees":"Payment obligations are non-cancelable for the committed term. Fee increases at renewal are announced at least 30 days in advance","source_ids":["s7","s9","s10","s11","s15","s16","s17","s18","s19","s20","s21","s22"]}],"pay_less":[{"type":"downgrade","what":"Move to a lower tier at your next renewal: ask HubSpot Support (Starter) or your Contract Manager (Professional, Enterprise) at least five business days before the renewal date. Mid-term downgrades are not allowed","evidence":"documented","source_ids":["s15","s16","s17","s18","s19","s20"]},{"type":"seat_reduction","what":"A Super Admin or a user with Modify billing permissions removes unassigned seats in Settings, Users & Teams, Seats tab (Remove unassigned seats). Unassigning a seat alone doesn't lower the bill; the purchased seat count can't drop until the next renewal date","evidence":"documented","source_ids":["s23","s24","s25","s26","s27"]},{"type":"free_plan","what":"When a cancelled subscription ends, the account is downgraded to HubSpot's free tools rather than closed","evidence":"documented","source_ids":["s5"]}],"export":[{"data":"CRM records: contacts, companies, deals, tickets and other objects, from any saved view","how":"Open the record type's view, click Export, pick the file format in the File format dropdown, then click Export; a download link arrives by email","format":"CSV, XLS or XLSX (large exports come as several files in a zip)","limits":"Needs Export permissions; download links expire after 30 days","source_ids":["s28","s29","s30","s31"]},{"data":"Other HubSpot content and data, such as pages, files, reports and templates","how":"Follow HubSpot's export guide, which covers each kind of content and data separately","format":null,"limits":"Retrieve Customer Data before the subscription term ends: the Product Specific Terms say HubSpot won't provide access to it afterwards","source_ids":["s32","s33","s34"]}],"after_cancel":{"access_until":"The renewal date that ends the committed term; the account then drops to HubSpot's free tools","data_kept":"For Sales Hub, HubSpot's Product Specific Terms say it will not provide any access to Customer Data after the subscription term ends and strongly recommend retrieving it first. Sequences are permanently deleted 90 days after a downgrade","you_lose":["Sequences: enrolled contacts are unenrolled, and sequences are permanently deleted after 90 days","Playbooks are no longer accessible from CRM records (logged playbook activity stays on the timeline)","The HubSpot-Salesforce sync, when moving from Professional or Enterprise to Starter or free tools","Paid Sales Hub seats and features beyond HubSpot's free tools"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The flow asks you to select a cancellation reason before you review and confirm Cancel auto-renewal","tips":["Cancelling only turns off auto-renewal: the subscription runs to the renewal date, with no mid-contract cancellation or refund","The Terms make the auto-renewal switch in Account & Billing the notice of non-renewal: turn it off before the current term ends","Turning auto-renewal back on applies to all cancelled products; turn it off again for any product you still want to cancel","You can't delete the HubSpot account while any subscription still has an active commitment, even with auto-renewal off","Unassigning a seat doesn't lower the bill: remove the unassigned seat, and the count still can't drop before renewal","Free trials end after 14 days without an automatic charge","Startup and nonprofit discounts cover net-new Professional or Enterprise products only; nonprofit pricing can't be applied to existing subscriptions","Export CRM records and other data before the term ends"]},"sources":[{"id":"s1","url":"https://knowledge.hubspot.com/account/how-do-i-cancel-my-hubspot-account","title":"Downgrade or cancel your HubSpot subscription","publisher":"vendor","quote":"Super Admins or users with billing admin permissions can turn off auto-renewal","supports":"who can cancel"},{"id":"s2","url":"https://knowledge.hubspot.com/account/how-do-i-cancel-my-hubspot-account","title":"Downgrade or cancel your HubSpot subscription","publisher":"vendor","quote":"In your HubSpot account, click your account name in the top right corner, then click Account & Billing. Click the Subscriptions tab.","supports":"where the cancel flow starts"},{"id":"s3","url":"https://knowledge.hubspot.com/account/how-do-i-cancel-my-hubspot-account","title":"Downgrade or cancel your HubSpot subscription","publisher":"vendor","quote":"In the Auto-Renewal Terms section, click Cancel auto-renewal","supports":"the Cancel auto-renewal button"},{"id":"s4","url":"https://knowledge.hubspot.com/account/how-do-i-cancel-my-hubspot-account","title":"Downgrade or cancel your HubSpot subscription","publisher":"vendor","quote":"Review the cancellation details, then click Cancel auto-renewal","supports":"the final confirm step"},{"id":"s5","url":"https://knowledge.hubspot.com/account/how-do-i-cancel-my-hubspot-account","title":"Downgrade or cancel your HubSpot subscription","publisher":"vendor","quote":"After the effective cancellation date, your account will be downgraded to HubSpot's free tools","supports":"the account drops to free tools after the term"},{"id":"s6","url":"https://knowledge.hubspot.com/account/how-do-i-cancel-my-hubspot-account","title":"Downgrade or cancel your HubSpot subscription","publisher":"vendor","quote":"A notice of non-renewal will be sent to the billing admin of the account. This will include the commitment term of the contract and the effective date of the cancellation.","supports":"the confirmation"},{"id":"s7","url":"https://knowledge.hubspot.com/account/how-do-i-cancel-my-hubspot-account","title":"Downgrade or cancel your HubSpot subscription","publisher":"vendor","quote":"This means your subscription will be automatically canceled on your renewal date, not immediately.","supports":"when a cancellation takes effect"},{"id":"s8","url":"https://knowledge.hubspot.com/account/how-do-i-cancel-my-hubspot-account","title":"Downgrade or cancel your HubSpot subscription","publisher":"vendor","quote":"Select a cancellation reason","supports":"the reason step before confirming"},{"id":"s9","url":"https://legal.hubspot.com/terms-of-service","title":"HubSpot Customer Terms of Service","publisher":"vendor","quote":"you must turn off the auto-renewal setting in the Account & Billing section of your HubSpot account prior to the end of your Current Term.","supports":"how notice of non-renewal is given, and the deadline"},{"id":"s10","url":"https://legal.hubspot.com/terms-of-service","title":"HubSpot Customer Terms of Service","publisher":"vendor","quote":"All payment obligations are non-cancelable and all amounts paid are non-refundable, except as specifically provided for in this Agreement.","supports":"no refunds; payment obligations stand"},{"id":"s11","url":"https://legal.hubspot.com/terms-of-service","title":"HubSpot Customer Terms of Service","publisher":"vendor","quote":"you may not cancel your subscription prior to the end of your Current Term, and we will not provide any refunds of prepaid fees or unused Subscription Fees","supports":"no mid-term cancellation or refund"},{"id":"s12","url":"https://knowledge.hubspot.com/account/review-your-upcoming-renewal","title":"Review your upcoming renewal","publisher":"vendor","quote":"If you choose a monthly billing cycle for the 12-month commitment, you'd pay on the 15th of every month, but still be committed to the subscription for 12 months.","supports":"monthly billing on an annual commitment keeps charging"},{"id":"s13","url":"https://knowledge.hubspot.com/account/review-your-upcoming-renewal","title":"Review your upcoming renewal","publisher":"vendor","quote":"To prevent an auto-renewal, you must notify HubSpot by turning off the auto-renewal in your HubSpot account before your next renewal term.","supports":"the non-renewal deadline"},{"id":"s14","url":"https://knowledge.hubspot.com/account/billing-and-payment-faqs","title":"HubSpot billing and payment | Frequently Asked Questions","publisher":"vendor","quote":"Billing admin permissions are required to make any billing-related changes to your HubSpot account.","supports":"who can change billing"},{"id":"s15","url":"https://knowledge.hubspot.com/account/how-do-i-cancel-my-hubspot-account","title":"Downgrade or cancel your HubSpot subscription","publisher":"vendor","quote":"To downgrade your subscription, contact a HubSpot representative to discuss downgrade options at least five business days prior to your renewal date","supports":"the downgrade deadline"},{"id":"s16","url":"https://knowledge.hubspot.com/account/how-do-i-cancel-my-hubspot-account","title":"Downgrade or cancel your HubSpot subscription","publisher":"vendor","quote":"If you have a Starter subscription, submit an email support ticket","supports":"how Starter customers downgrade"},{"id":"s17","url":"https://knowledge.hubspot.com/account/how-do-i-cancel-my-hubspot-account","title":"Downgrade or cancel your HubSpot subscription","publisher":"vendor","quote":"If you have a Professional or Enterprise subscription, contact your HubSpot Contract Manager","supports":"how Professional and Enterprise customers downgrade"},{"id":"s18","url":"https://knowledge.hubspot.com/account/how-do-i-cancel-my-hubspot-account","title":"Downgrade or cancel your HubSpot subscription","publisher":"vendor","quote":"Mid-contract downgrades are not permitted. This means the downgrade will go into effect on your renewal date, not immediately.","supports":"downgrades only at renewal"},{"id":"s19","url":"https://legal.hubspot.com/terms-of-service","title":"HubSpot Customer Terms of Service","publisher":"vendor","quote":"You are not permitted to downgrade your Subscription Service during your Current Term.","supports":"no downgrades during the term"},{"id":"s20","url":"https://legal.hubspot.com/terms-of-service","title":"HubSpot Customer Terms of Service","publisher":"vendor","quote":"You may downgrade your Subscription Services at your next renewal date upon completion of a new Order Form.","supports":"a downgrade needs a new Order Form at renewal"},{"id":"s21","url":"https://legal.hubspot.com/terms-of-service","title":"HubSpot Customer Terms of Service","publisher":"vendor","quote":"unless otherwise specified in your Order, your subscription will automatically renew for the shorter of the same duration as your prior term or one year.","supports":"auto-renewal and the renewal length"},{"id":"s22","url":"https://legal.hubspot.com/terms-of-service","title":"HubSpot Customer Terms of Service","publisher":"vendor","quote":"we will notify you at least thirty (30) days in advance of your renewal and the increased fees will apply at the start of the next Renewal Term.","supports":"notice of price increases at renewal"},{"id":"s23","url":"https://knowledge.hubspot.com/account-management/manage-seats","title":"Manage seats","publisher":"vendor","quote":"Super Admin or Modify billing permissions are required to add or remove seats.","supports":"who can remove seats"},{"id":"s24","url":"https://knowledge.hubspot.com/account-management/manage-seats","title":"Manage seats","publisher":"vendor","quote":"Removing a seat from a user unassigns the seat, but you'll continue to be billed for it. Remove the unassigned seat to adjust billing.","supports":"unassigning alone doesn't lower the bill"},{"id":"s25","url":"https://knowledge.hubspot.com/account-management/manage-seats","title":"Manage seats","publisher":"vendor","quote":"Once seats are purchased, the total count can't be reduced until your next renewal date.","supports":"seat reductions wait for renewal"},{"id":"s26","url":"https://knowledge.hubspot.com/account-management/manage-seats","title":"Manage seats","publisher":"vendor","quote":"Removing unassigned seats schedules the change for your next billing period, and your current invoice won't be adjusted.","supports":"when a seat removal applies"},{"id":"s27","url":"https://knowledge.hubspot.com/account-management/manage-seats","title":"Manage seats","publisher":"vendor","quote":"In the left sidebar menu, navigate to Users & Teams.","supports":"where seats are managed"},{"id":"s28","url":"https://knowledge.hubspot.com/import-and-export/export-records","title":"Export records","publisher":"vendor","quote":"Export permissions are required to export records.","supports":"who can export records"},{"id":"s29","url":"https://knowledge.hubspot.com/import-and-export/export-records","title":"Export records","publisher":"vendor","quote":"In the dialog box, click the File format dropdown menu, then select the format of your exported file.","supports":"choosing the export format"},{"id":"s30","url":"https://knowledge.hubspot.com/import-and-export/export-records","title":"Export records","publisher":"vendor","quote":"You'll receive an email with a download link to your export file. Download links to export files will expire after 30 days.","supports":"how the export is delivered, and the link limit"},{"id":"s31","url":"https://knowledge.hubspot.com/import-and-export/export-records","title":"Export records","publisher":"vendor","quote":"Multiple files are expected when exporting CSV or XLSX files with more than 1,000,000 rows and XLS files with more than 65,535 rows.","supports":"export formats and large exports"},{"id":"s32","url":"https://knowledge.hubspot.com/account-management/export-your-content-and-data","title":"Export your content and data","publisher":"vendor","quote":"Learn how to export HubSpot content and data from your account, such as pages, contacts, and files.","supports":"exporting other content and data"},{"id":"s33","url":"https://legal.hubspot.com/product-specific-terms","title":"HubSpot Product Specific Terms","publisher":"vendor","quote":"we will not provide you with any access to Customer Data after termination or expiration of your Subscription Term.","supports":"no data access after the term (Sales Hub)"},{"id":"s34","url":"https://legal.hubspot.com/product-specific-terms","title":"HubSpot Product Specific Terms","publisher":"vendor","quote":"We strongly recommend retrieving your Customer Data prior to the end of your Subscription Term","supports":"export before the term ends"},{"id":"s35","url":"https://knowledge.hubspot.com/account-management/downgrade-a-paid-subscription","title":"Understand the effects of downgrading a paid HubSpot subscription","publisher":"vendor","quote":"Any contacts that are active in a sequence will be unenrolled. Sequences will be permanently deleted after 90 days.","supports":"what happens to sequences"},{"id":"s36","url":"https://knowledge.hubspot.com/account-management/downgrade-a-paid-subscription","title":"Understand the effects of downgrading a paid HubSpot subscription","publisher":"vendor","quote":"Existing playbooks will no longer be accessible from CRM records.","supports":"what happens to playbooks"},{"id":"s37","url":"https://knowledge.hubspot.com/account-management/downgrade-a-paid-subscription","title":"Understand the effects of downgrading a paid HubSpot subscription","publisher":"vendor","quote":"You'll no longer be able to sync your HubSpot account with Salesforce","supports":"the Salesforce sync is lost"},{"id":"s38","url":"https://knowledge.hubspot.com/account/how-do-i-cancel-my-hubspot-account","title":"Downgrade or cancel your HubSpot subscription","publisher":"vendor","quote":"This turns auto-renewal back on for all canceled products.","supports":"re-enabling auto-renewal"},{"id":"s39","url":"https://knowledge.hubspot.com/account/how-do-i-cancel-my-hubspot-account","title":"Downgrade or cancel your HubSpot subscription","publisher":"vendor","quote":"You cannot delete your account if any HubSpot subscriptions still have active commitments, even if you've turned off auto-renewal.","supports":"deleting the account waits for commitments to end"},{"id":"s40","url":"https://knowledge.hubspot.com/account/billing-and-payment-faqs","title":"HubSpot billing and payment | Frequently Asked Questions","publisher":"vendor","quote":"You will not be automatically charged when the trial ends.","supports":"trials don't convert to paid"},{"id":"s41","url":"https://knowledge.hubspot.com/account/billing-and-payment-faqs","title":"HubSpot billing and payment | Frequently Asked Questions","publisher":"vendor","quote":"Trials will automatically end after 14 days.","supports":"trial length"},{"id":"s42","url":"https://www.hubspot.com/nonprofits","title":"HubSpot for Nonprofits","publisher":"vendor","quote":"Customers may not apply the nonprofit program pricing to existing products or subscriptions of any level.","supports":"nonprofit pricing doesn't apply to existing subscriptions"},{"id":"s43","url":"https://www.hubspot.com/startups","title":"HubSpot for Startups","publisher":"vendor","quote":"HubSpot for Startups pricing is applicable to net-new Professional or Enterprise level products only.","supports":"startup discounts cover net-new products only"},{"id":"s44","url":"https://knowledge.hubspot.com/account/how-do-i-cancel-my-hubspot-account","title":"Downgrade or cancel your HubSpot subscription","publisher":"vendor","quote":"Mid-contract cancellations are not permitted","supports":"no mid-contract cancellation"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Cancelling a subscription bought through a HubSpot Solutions Partner is not described on the pages read","How long CRM records stay in the free account after the paid term ends is not stated; the Product Specific Terms only say HubSpot won't provide access to Customer Data after the Sales Hub term"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"ok","notes":["Re-checked cancel steps, ToS 4.1-4.2 renewal and notice, refunds, Product Specific Terms 5.1.1 data access, seats, export and downgrade effects: no changes needed"]}},"stackcut":{"vendor_id":"hubspot_sales_hub","name":"HubSpot Sales Hub","recipes":[{"id":"crm-pipeline","title":"Small-team sales pipeline","best_year_one_net":10260}]},"page":"https://stackcut.io/cancel/hubspot_sales_hub","json":"https://stackcut.io/exits/hubspot_sales_hub.json","evidence":{"packet_revision":"4d379a8e92117aebb81a99ef049cd67a0069ee92589e1019dc700d3b54579f7d","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"hubspot-sales-hub--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"hubspot-sales-hub--sales-contract--r2","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"hubstaff","name":"Hubstaff","category":"business_finance","website":"https://hubstaff.com","domains":["hubstaff.com"],"summary":"The organization owner cancels on the web: organization name, Organizations menu, Actions, Cancel subscription, give a reason, confirm. The organization goes inactive the day before the next billing date and its reports become inaccessible, so export first. Refunds only for first-time customers within 30 days.","routes":[{"channel":"direct_web","applies_to":"A Hubstaff organization's paid subscription, billed by Hubstaff (the subscription belongs to the organization)","who":"The organization owner (organization managers have no access to billing or plan changes)","method":"self_serve","start_url":null,"steps":[{"do":"Sign in to the Hubstaff web dashboard, click your organization name, then select Organizations menu","expect":"your organizations, each with Actions"},{"do":"Click Actions next to the organization and select Cancel subscription","expect":"a form asking for the cancellation reason/details"},{"do":"Fill out the reason/details, then press the Cancel subscription button","expect":"an email confirming the subscription is canceled"}],"confirm_by":"An email confirmation that the subscription is canceled","effective":"The organization becomes inactive on the day before your next billing date, provided the last invoice is settled, and all billing stops","notice":null,"refund":"No refunds except where Hubstaff support deems it necessary. A first-time customer's first paid organization can be refunded if requested within 30 days of choosing a paid plan, once the organization is archived (or on Free) and the subscription inactive; no partial refunds","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s25","s26","s28"],"label":"Organization subscription"},{"channel":"direct_web","label":"By email","applies_to":"Any Hubstaff account, as an alternative to the organization page","who":"The account holder (for an organization's subscription, its owner)","method":"email","start_url":null,"steps":[{"do":"Email support@hubstaff.com with the subject line \"Cancel\"","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"No refunds except where support deems it necessary, or under the 30-day refund policy for first-time customers","fees":null,"source_ids":["s14","s9","s10"]}],"pay_less":[{"type":"free_plan","what":"Switch the organization to the Free plan instead of archiving it: it has 1 seat, taken by the organization owner","evidence":"documented","source_ids":["s12","s15"]},{"type":"downgrade","what":"Move to a cheaper plan, or a shorter subscription term; the change is scheduled for the end of the current subscription term","evidence":"documented","source_ids":["s16","s17","s18"]},{"type":"seat_reduction","what":"Remove members (or switch them to the Project Viewer role): the open seats drop off when the next subscription term starts. The bill counts members under People > Members at the start of each billing period, including inactive members and those with tracking disabled; removals mid-term earn no refund or credit","evidence":"documented","source_ids":["s19","s20","s21","s29"]}],"export":[{"data":"Reports such as the Time and activity report","how":"Open the report and click Export (or use Send to email it as an attachment)","format":"PDF or CSV","limits":"Export before cancelling: once the organization is inactive, its reports, timesheets, payment records and historical time entries can't be viewed","source_ids":["s22","s6","s7"]}],"after_cancel":{"access_until":"The day before the next billing date, if the last invoice is settled","data_kept":"How long data is kept isn't stated. Access to it is removed, but if the organization is later restored, all data and features come back. Permanent deletion is only by request to Hubstaff","you_lose":["Access to reports, timesheets, payment records and all platform features","Viewing historical time entries and other stored data","Time tracking: team members can no longer track time in the timer apps"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The cancel form asks for a cancellation reason/details before the final Cancel subscription button","tips":["Deactivating your personal account doesn't cancel the organization's subscription","Only the organization owner can change the plan or cancel; managers have no billing access","Permanently deleting an organization isn't available on the web dashboard: contact Hubstaff to request it","Settle the last invoice: the organization only goes inactive once it is paid","Removing members mid-term gives no refund or credit; the extra seats drop at the next term","Inactive members, and members with tracking disabled, still count as paid seats: remove them or switch them to Project Viewer"]},"sources":[{"id":"s1","url":"https://support.hubstaff.com/archive-an-organization/","title":"How to cancel my Hubstaff organization subscription","publisher":"vendor","quote":"click on your organization name, then select Organizations menu","supports":"where the flow starts"},{"id":"s2","url":"https://support.hubstaff.com/archive-an-organization/","title":"How to cancel my Hubstaff organization subscription","publisher":"vendor","quote":"Click Actions next to the organization you wish to archive then select Cancel subscription","supports":"the Cancel subscription action"},{"id":"s3","url":"https://support.hubstaff.com/archive-an-organization/","title":"How to cancel my Hubstaff organization subscription","publisher":"vendor","quote":"Fill out the cancellation reason/details, then press the Cancel subscription button","supports":"the reason and final button"},{"id":"s4","url":"https://support.hubstaff.com/archive-an-organization/","title":"How to cancel my Hubstaff organization subscription","publisher":"vendor","quote":"Make that organization inactive on the day before your next billing date, provided the last invoice is settled","supports":"when it takes effect"},{"id":"s5","url":"https://support.hubstaff.com/archive-an-organization/","title":"How to cancel my Hubstaff organization subscription","publisher":"vendor","quote":"Cancel the subscription associated with that organization and stop all billing","supports":"billing stops"},{"id":"s6","url":"https://support.hubstaff.com/archive-an-organization/","title":"How to cancel my Hubstaff organization subscription","publisher":"vendor","quote":"all access to its data is removed. This includes access to reports, timesheets, payment records, and all platform features","supports":"what you lose"},{"id":"s7","url":"https://support.hubstaff.com/archive-an-organization/","title":"How to cancel my Hubstaff organization subscription","publisher":"vendor","quote":"You will no longer be able to view historical time entries, reports, or any previously stored data","supports":"history becomes inaccessible"},{"id":"s8","url":"https://support.hubstaff.com/archive-an-organization/","title":"How to cancel my Hubstaff organization subscription","publisher":"vendor","quote":"Team members will also no longer be able to track time using the timer applications","supports":"time tracking stops"},{"id":"s9","url":"https://hubstaff.com/terms","title":"Terms of Service","publisher":"vendor","quote":"There will be no refunds given except for specific situations where our support team deems it necessary.","supports":"the general refund rule"},{"id":"s10","url":"https://hubstaff.com/refund-policy","title":"Refund Policy","publisher":"vendor","quote":"If you are unhappy, for any reason, you may request a refund within 30 days of choosing a paid plan.","supports":"the 30-day refund window"},{"id":"s11","url":"https://hubstaff.com/refund-policy","title":"Refund Policy","publisher":"vendor","quote":"The customer is a first-time user of said Hubstaff product.","supports":"refund condition: first-time user"},{"id":"s12","url":"https://hubstaff.com/refund-policy","title":"Refund Policy","publisher":"vendor","quote":"The organization is fully archived (or switched to the Free plan).","supports":"refund condition: archived or on Free"},{"id":"s13","url":"https://hubstaff.com/refund-policy","title":"Refund Policy","publisher":"vendor","quote":"The subscription is currently inactive. No partial refunds are possible if a subscription is still active.","supports":"refund condition: inactive subscription"},{"id":"s14","url":"https://hubstaff.com/terms","title":"Terms of Service","publisher":"vendor","quote":"You can cancel your account at any point in time from your organization page, or by sending an email to support@hubstaff.com with the subject line, \"Cancel\"","supports":"cancelling by email, and the subject line"},{"id":"s15","url":"https://support.hubstaff.com/per-seat-pricing/","title":"About Hubstaff's per-seat pricing","publisher":"vendor","quote":"The Free plan comes with 1 seat available and it will be taken by the organization owner","supports":"the Free plan seat"},{"id":"s16","url":"https://support.hubstaff.com/per-seat-pricing/","title":"About Hubstaff's per-seat pricing","publisher":"vendor","quote":"Downgraded plan, same subscription term","supports":"downgrading the plan"},{"id":"s17","url":"https://support.hubstaff.com/per-seat-pricing/","title":"About Hubstaff's per-seat pricing","publisher":"vendor","quote":"Downgrade plan, shorter subscription term","supports":"moving to a shorter term"},{"id":"s18","url":"https://support.hubstaff.com/per-seat-pricing/","title":"About Hubstaff's per-seat pricing","publisher":"vendor","quote":"Scheduled to the end of the subscription term","supports":"when a downgrade applies"},{"id":"s19","url":"https://support.hubstaff.com/per-seat-pricing/","title":"About Hubstaff's per-seat pricing","publisher":"vendor","quote":"Your bill is based on the total number of members listed under People > Members at the start of each billing period","supports":"how seats are counted"},{"id":"s20","url":"https://support.hubstaff.com/per-seat-pricing/","title":"About Hubstaff's per-seat pricing","publisher":"vendor","quote":"There are no refunds or credits when members are removed (or switched to the Project Viewer role)","supports":"no credit for removals"},{"id":"s21","url":"https://support.hubstaff.com/per-seat-pricing/","title":"About Hubstaff's per-seat pricing","publisher":"vendor","quote":"These open seats will be removed automatically when a new subscription term starts, bringing down the number of paid seats to match the number of seats occupied","supports":"when the seat count drops"},{"id":"s22","url":"https://support.hubstaff.com/get-report-task-hours/","title":"Hubstaff Time and Activity Report","publisher":"vendor","quote":"Reports can be exported as a PDF or CSV file by clicking the Export button.","supports":"how to export reports"},{"id":"s23","url":"https://support.hubstaff.com/archive-an-organization/","title":"How to cancel my Hubstaff organization subscription","publisher":"vendor","quote":"If the organization is later restored, access to all data and features will be reinstated","supports":"restoring brings data back"},{"id":"s24","url":"https://support.hubstaff.com/archive-an-organization/","title":"How to cancel my Hubstaff organization subscription","publisher":"vendor","quote":"Deactivating your personal account does not cancel your organization's subscription","supports":"account deactivation doesn't cancel"},{"id":"s25","url":"https://support.hubstaff.com/hubstaff-user-rolepermissions-guide/","title":"Hubstaff Roles and Permissions Guide","publisher":"vendor","quote":"No access to billing, payroll, or changing the subscription plan.","supports":"managers can't change billing"},{"id":"s26","url":"https://support.hubstaff.com/hubstaff-user-rolepermissions-guide/","title":"Hubstaff Roles and Permissions Guide","publisher":"vendor","quote":"Manage billing, view dashboards, and manage members.","supports":"the owner manages billing"},{"id":"s27","url":"https://support.hubstaff.com/hubstaff-user-rolepermissions-guide/","title":"Hubstaff Roles and Permissions Guide","publisher":"vendor","quote":"Deleting an organization permanently is not available on the web dashboard. Please contact us to request deletion.","supports":"permanent deletion is by request"},{"id":"s28","url":"https://support.hubstaff.com/archive-an-organization/","title":"How to cancel my Hubstaff organization subscription","publisher":"vendor","quote":"receive an email confirmation that the subscription is canceled","supports":"the confirmation email"},{"id":"s29","url":"https://support.hubstaff.com/per-seat-pricing/","title":"About Hubstaff's per-seat pricing","publisher":"vendor","quote":"Members who are inactive or have tracking disabled will still count as a paid seat","supports":"inactive members still count as paid seats"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["How long Hubstaff keeps an inactive organization's data isn't stated in the help center or the Terms","The steps for switching an organization to the Free plan aren't described in Hubstaff's help articles on cancelling and pricing","Whether Hubstaff's mobile apps sell subscriptions through the App Store or Google Play isn't documented"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked every route fact against Hubstaff's cancel article, Terms, refund policy, per-seat pricing and roles guide: menu path, owner-only billing, the inactive date, the settled-invoice condition and the 30-day first-time refund are confirmed","Confirmation: the cancel article says you receive an email confirming the subscription is canceled (s28); dropped the note saying none is described","Email route: the Terms ask for the subject line \"Cancel\" (s14)","Seats: inactive members and members with tracking disabled still count as paid seats (s29); trimmed the s20 quote to the page's exact words"]}},"page":"https://stackcut.io/cancel/hubstaff","json":"https://stackcut.io/exits/hubstaff.json","evidence":{"packet_revision":"9872e30d3d0f73cf89ec5d2a89363c0d2e69d1868309076cf915878be4c819ce","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"hubstaff--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"hubstaff--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"hulu","name":"Hulu","category":"streaming_video","website":"https://www.hulu.com","domains":["hulu.com"],"summary":"If Hulu bills you, open your Account page in a browser, select Cancel under Your Subscription, skip the pause offer with Continue to Cancel, then Cancel Subscription. Apple, Google, Xfinity, Verizon, Spotify, Disney+ and other partners have their own routes. Hulu + Live TV free trials end immediately on cancellation.","routes":[{"channel":"direct_web","applies_to":"Hulu, Hulu + Live TV and bundle subscriptions billed directly by Hulu, including free trials","who":"The account holder, signed in to the Hulu Account page","method":"self_serve","start_url":"https://secure.hulu.com/account","steps":[{"do":"Open your Hulu Account page in a computer or mobile browser and sign in","expect":"Your Subscription"},{"do":"Select Cancel under Your Subscription","expect":"an option to pause your subscription"},{"do":"If offered a pause, select Continue to Cancel","expect":"Cancel Subscription"},{"do":"Select Cancel Subscription","expect":"Your subscription will be canceled."}],"confirm_by":"The subscription status on the Account page reads \"Your subscription will be canceled.\" and a confirmation email goes to the email address on file","effective":"Access continues until the end of the current billing cycle with no further charges; a cancelled free trial or promotion may end immediately, and Hulu + Live TV free trials always do","notice":"Cancel before 11:59 p.m. Eastern Time on the day before the subscription term ends to avoid the next charge","refund":"No refunds or credits for partially used terms or billing periods, except as required by law (Hulu may make case-by-case exceptions)","fees":"None: Hulu states there are no cancelation fees","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s43","s50","s51"]},{"channel":"apple_app_store","applies_to":"Existing subscriptions billed through Apple (Hulu no longer takes new Apple-billed sign-ups)","who":"The Apple Account that pays for the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"On iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then tap Hulu","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription","expect":null}],"confirm_by":"In Apple's Subscriptions list there is no Cancel button, or an expiration message shows in red text","effective":"Access continues until the end of the current billing cycle; Apple stops charging for Hulu","notice":null,"refund":null,"fees":null,"source_ids":["s11","s12","s13","s14","s15"]},{"channel":"google_play","applies_to":"Existing subscriptions billed through Google (Hulu no longer takes new Google-billed sign-ups)","who":"The Google Account that pays for the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"On a computer, go to subscriptions in Google Play","expect":null},{"do":"Find Hulu and click Manage","expect":"Cancel subscription"},{"do":"Click Cancel subscription, select a reason in the pop-up, then click Continue","expect":null}],"confirm_by":null,"effective":"Access continues until the end of the current billing cycle; Google stops charging for Hulu","notice":null,"refund":null,"fees":null,"source_ids":["s16","s17","s18","s19","s52"]},{"channel":"amazon","applies_to":"Existing subscriptions billed through Amazon","who":"The account holder","method":"self_serve","start_url":"https://secure.hulu.com/account","steps":[{"do":"Cancel on the Hulu Account page (select Cancel under Your Subscription), or cancel through Amazon Pay","expect":null}],"confirm_by":null,"effective":"Access continues until the end of the current billing cycle; Amazon stops charging for Hulu","notice":null,"refund":null,"fees":null,"source_ids":["s20","s21"]},{"channel":"roku","applies_to":"Subscriptions billed through Roku","who":"The account holder","method":"self_serve","start_url":"https://secure.hulu.com/account","steps":[{"do":"Cancel on Hulu.com: open the Account page and select Cancel under Your Subscription","expect":null}],"confirm_by":null,"effective":"Access continues until the end of the current billing cycle; Roku stops charging for Hulu","notice":null,"refund":null,"fees":null,"source_ids":["s22","s23"]},{"channel":"reseller_or_partner","label":"Included with Spotify Premium for Students","applies_to":"Hulu included with Spotify Premium for Students","who":"The Spotify account holder","method":"platform_settings","start_url":"https://www.spotify.com/account/overview/","steps":[{"do":"Open your Spotify account page","expect":"Account Overview"},{"do":"Select Your Services under Account Overview, then click Deactivate Hulu","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s24","s25"]},{"channel":"carrier_or_isp","label":"Billed by Xfinity","applies_to":"Hulu billed by Comcast Xfinity","who":"The Xfinity account holder","method":"platform_settings","start_url":null,"steps":[{"do":"On your Xfinity device, open the Settings menu","expect":"Apps & Subscriptions"},{"do":"In Apps & Subscriptions, cancel the Hulu subscription","expect":null}],"confirm_by":null,"effective":"Access continues until the end of the current billing cycle; Xfinity stops charging for Hulu","notice":null,"refund":null,"fees":null,"source_ids":["s26","s27"]},{"channel":"carrier_or_isp","label":"Billed by Verizon","applies_to":"Hulu or bundles billed by Verizon","who":"The Verizon account holder","method":"platform_settings","start_url":null,"steps":[{"do":"In My Verizon, go to Add-ons and Apps and cancel Hulu","expect":null},{"do":"For more help, contact Verizon support","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s28"]},{"channel":"carrier_or_isp","label":"Billed through T-Mobile","applies_to":"Hulu billed through T-Mobile","who":"The account holder","method":"self_serve","start_url":"https://secure.hulu.com/account","steps":[{"do":"Cancel on the Hulu Account page on Hulu.com; this doesn't change your T-Mobile plan","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s29","s30"]},{"channel":"carrier_or_isp","label":"Billed through Optimum","applies_to":"The Disney+, Hulu Bundle billed through Optimum","who":"The account holder","method":"self_serve","start_url":"https://secure.hulu.com/account","steps":[{"do":"Cancel on Hulu.com, or through your Optimum account","expect":null}],"confirm_by":null,"effective":"Access to Disney+ and Hulu ends once the cancellation is placed","notice":null,"refund":null,"fees":null,"source_ids":["s31","s32"]},{"channel":"reseller_or_partner","label":"Bundle billed by Disney+","applies_to":"Bundle plans billed by Disney+","who":"The Disney+ account holder","method":"self_serve","start_url":"https://www.disneyplus.com/account","steps":[{"do":"Cancel the bundle from your Disney+ account page","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s33"]},{"channel":"reseller_or_partner","label":"Bundle billed by HBO Max","applies_to":"The Disney+, Hulu, HBO Max Bundle billed by HBO Max","who":"The HBO Max account holder","method":"self_serve","start_url":null,"steps":[{"do":"Manage or cancel the bundle from your HBO Max account page","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s34"]},{"channel":"reseller_or_partner","label":"From a Kroger Boost membership","applies_to":"Hulu from a Kroger Boost membership offer","who":"The Kroger Boost member","method":"platform_settings","start_url":null,"steps":[{"do":"With a 12-month Boost offer, review the Hulu options on your Kroger Boost account page","expect":null},{"do":"With a six-month Boost offer, review the options on your Hulu Account page; for other questions, contact Kroger Boost support","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s35","s36"]}],"pay_less":[{"type":"pause","what":"Pause for up to 12 weeks from your Account page; the pause starts on the first day of the next billing cycle. Not available for annual, gift card, promotional, on-hold or most third-party-billed subscribers (Amazon and Roku billing can pause)","evidence":"documented","source_ids":["s8","s37","s38","s39"]},{"type":"downgrade","what":"Hulu-billed subscribers can switch to a cheaper plan, such as Hulu (With Ads), or remove add-ons, under Manage Plan and Manage Add-ons on the Account page","evidence":"documented","source_ids":["s40"]},{"type":"annual_billing","what":"Annual billing is offered to eligible subscribers","evidence":"documented","source_ids":["s41"]},{"type":"student_or_nonprofit","what":"Disney+, Hulu Student Bundle Discount for eligible U.S. college students, verified through SheerID","evidence":"documented","source_ids":["s42"]}],"export":[],"after_cancel":{"access_until":"The end of the current billing cycle (Hulu + Live TV free trials and Optimum-billed bundles end immediately)","data_kept":"Cancelling does not delete the Hulu account or the Disney account; resubscribing with the same email keeps profiles and watch history. Deleting the account, after cancelling, permanently removes Hulu profiles, watch lists, privacy settings and marketing preferences","you_lose":["Streaming Hulu and any bundle or add-ons at the end of the billing cycle"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The Hulu-billed flow may offer a pause before the final step; choose Continue to Cancel","tips":["Check the billing party on the Hulu Account page, in the Payment Information section, before choosing a route","The Hulu-billed steps are for a computer or mobile browser","Cancel before deleting the account, or charges may continue","Cancelling a bundle that was added on top of an older Disney+, ESPN or third-party subscription leaves that older subscription billing until it is cancelled separately","Cancelling a T-Mobile plan also cancels Hulu billed through T-Mobile"]},"sources":[{"id":"s1","url":"https://help.hulu.com/article/hulu-cancel-hulu-subscription","title":"How to cancel Hulu","publisher":"vendor","quote":"If you're billed through Hulu and would like to cancel your Hulu or bundle subscription, follow the steps below from a computer or mobile browser","supports":"the Hulu-billed route runs in a browser"},{"id":"s2","url":"https://help.hulu.com/article/hulu-cancel-hulu-subscription","title":"How to cancel Hulu","publisher":"vendor","quote":"Next, you may be presented with the option to pause your subscription — select Continue to Cancel if you're not interested","supports":"the pause offer inside the cancel flow"},{"id":"s3","url":"https://help.hulu.com/article/hulu-cancel-hulu-subscription","title":"How to cancel Hulu","publisher":"vendor","quote":"After you've successfully canceled, the subscription status on your Account page should read: \"Your subscription will be canceled.\"","supports":"the on-screen confirmation"},{"id":"s4","url":"https://help.hulu.com/article/hulu-cancel-hulu-subscription","title":"How to cancel Hulu","publisher":"vendor","quote":"We'll also send a confirmation email to the email address we have on file — please keep this email for your records.","supports":"the confirmation email"},{"id":"s5","url":"https://help.hulu.com/article/hulu-cancel-hulu-subscription","title":"How to cancel Hulu","publisher":"vendor","quote":"You'll continue to have access to Hulu or your bundle plan until the end of your current billing cycle, but will not be charged moving forward.","supports":"when access ends"},{"id":"s6","url":"https://help.hulu.com/article/hulu-cancel-hulu-subscription","title":"How to cancel Hulu","publisher":"vendor","quote":"*Hulu + Live TV free trials will end immediately upon cancellation.","supports":"the Live TV trial exception"},{"id":"s7","url":"https://www.hulu.com/subscriber_agreement","title":"Disney+, ESPN, and Hulu Subscriber Agreement","publisher":"vendor","quote":"TO CANCEL YOUR HULU SERVICE SUBSCRIPTION, NAVIGATE TO WWW.HULU.COM/ACCOUNT, LOG IN, AND CLICK \"CANCEL\".","supports":"where to start and that sign-in is needed"},{"id":"s8","url":"https://help.hulu.com/article/hulu-cancel-hulu-subscription","title":"How to cancel Hulu","publisher":"vendor","quote":"Hulu-billed subscribers may have the option to pause a subscription for up to 12 weeks.","supports":"the pause option"},{"id":"s9","url":"https://www.hulu.com/subscriber_agreement","title":"Disney+, ESPN, and Hulu Subscriber Agreement","publisher":"vendor","quote":"YOU MUST CANCEL YOUR SUBSCRIPTION PRIOR TO 11:59 P.M. EASTERN TIME ON THE DAY BEFORE YOUR SUBSCRIPTION TERM ENDS IN ORDER TO AVOID BEING CHARGED FOR THE NEXT SUBSCRIPTION TERM.","supports":"the cancellation deadline"},{"id":"s10","url":"https://www.hulu.com/subscriber_agreement","title":"Disney+, ESPN, and Hulu Subscriber Agreement","publisher":"vendor","quote":"EXCEPT AS REQUIRED BY APPLICABLE LAW, WE DO NOT REFUND OR CREDIT FOR PARTIALLY USED SUBSCRIPTION TERMS AND/OR BILLING PERIODS","supports":"the refund policy"},{"id":"s11","url":"https://help.hulu.com/article/hulu-manage-apple","title":"Managing an Apple-billed Hulu account","publisher":"vendor","quote":"If you're billed for Hulu through Apple, you can cancel through Apple.","supports":"the Apple route"},{"id":"s12","url":"https://help.hulu.com/article/hulu-manage-apple","title":"Managing an Apple-billed Hulu account","publisher":"vendor","quote":"You'll continue to have access to Hulu until the end of your current billing cycle, but your Apple account will not be charged for Hulu moving forward.","supports":"when Apple-billed access ends"},{"id":"s13","url":"https://help.hulu.com/article/hulu-manage-apple","title":"Managing an Apple-billed Hulu account","publisher":"vendor","quote":"New and returning subscribers are no longer able to sign up and pay for Hulu through Apple.","supports":"Apple billing covers existing subscribers only"},{"id":"s14","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"s15","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm an Apple cancellation"},{"id":"s16","url":"https://help.hulu.com/article/hulu-manage-google","title":"Managing a Google-billed Hulu account","publisher":"vendor","quote":"If you're billed for Hulu through Google, you can cancel through Google.","supports":"the Google route"},{"id":"s17","url":"https://help.hulu.com/article/hulu-manage-google","title":"Managing a Google-billed Hulu account","publisher":"vendor","quote":"You'll continue to have access to Hulu until the end of your current billing cycle, but your Google account will not be charged for Hulu moving forward.","supports":"when Google-billed access ends"},{"id":"s18","url":"https://support.google.com/googleplay/answer/7018481?hl=en","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage.","supports":"the Google Play steps"},{"id":"s19","url":"https://support.google.com/googleplay/answer/7018481?hl=en","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.","supports":"the final Google Play steps"},{"id":"s20","url":"https://help.hulu.com/article/hulu-manage-amazon","title":"Managing an Amazon-billed account","publisher":"vendor","quote":"If you're billed for Hulu through Amazon, you can cancel your Hulu subscription on Hulu.com or via Amazon Pay.","supports":"the Amazon route"},{"id":"s21","url":"https://help.hulu.com/article/hulu-manage-amazon","title":"Managing an Amazon-billed account","publisher":"vendor","quote":"You'll continue to have access to Hulu until the end of your current billing cycle, but your Amazon account will not be charged for Hulu moving forward.","supports":"when Amazon-billed access ends"},{"id":"s22","url":"https://help.hulu.com/article/hulu-manage-roku","title":"Managing a Roku-billed Hulu account","publisher":"vendor","quote":"If you're billed for Hulu through Roku, you can cancel your Hulu subscription on Hulu.com.","supports":"the Roku route"},{"id":"s23","url":"https://help.hulu.com/article/hulu-manage-roku","title":"Managing a Roku-billed Hulu account","publisher":"vendor","quote":"After a successful cancellation has been placed, you'll continue to have access to Hulu until the end of your current billing cycle, but your Roku account will not be charged","supports":"when Roku-billed access ends"},{"id":"s24","url":"https://help.hulu.com/article/hulu-what-is-hulu-spotify","title":"Managing a Spotify-billed Hulu subscription","publisher":"vendor","quote":"Spotify Premium for Students subscribers can cancel their Hulu subscription at any time directly from your Spotify account page.","supports":"the Spotify route"},{"id":"s25","url":"https://help.hulu.com/article/hulu-what-is-hulu-spotify","title":"Managing a Spotify-billed Hulu subscription","publisher":"vendor","quote":"To do so, select Your Services under Account Overview then click Deactivate Hulu.","supports":"the Spotify steps"},{"id":"s26","url":"https://help.hulu.com/article/hulu-manage-comcast","title":"Managing a Comcast Xfinity-billed Hulu account","publisher":"vendor","quote":"As a Comcast Xfinity-billed subscriber, you can cancel your subscription to Hulu at any time from the Apps & Subscriptions section of the Settings menu on your Xfinity device.","supports":"the Xfinity route"},{"id":"s27","url":"https://help.hulu.com/article/hulu-manage-comcast","title":"Managing a Comcast Xfinity-billed Hulu account","publisher":"vendor","quote":"You'll continue to have access to Hulu until the end of your current billing cycle, but your Comcast Xfinity account will not be charged for Hulu moving forward.","supports":"when Xfinity-billed access ends"},{"id":"s28","url":"https://help.hulu.com/article/hulu-manage-verizon","title":"Managing a Verizon-billed Hulu account","publisher":"vendor","quote":"If you're billed for Hulu through Verizon, you can cancel your subscription from Add-ons and Apps in My Verizon.","supports":"the Verizon route"},{"id":"s29","url":"https://help.hulu.com/article/hulu-add-t-mobile","title":"Managing a Hulu account billed through T-Mobile","publisher":"vendor","quote":"If you're billed for Hulu through T-Mobile, you can cancel your Hulu subscription on Hulu.com. Canceling Hulu will not affect your T-Mobile plan.","supports":"the T-Mobile route"},{"id":"s30","url":"https://help.hulu.com/article/hulu-add-t-mobile","title":"Managing a Hulu account billed through T-Mobile","publisher":"vendor","quote":"However, If you cancel your T-Mobile plan, your Hulu subscription will also be canceled.","supports":"the T-Mobile plan tip"},{"id":"s31","url":"https://help.hulu.com/article/hulu-manage-optimum","title":"Managing an Optimum-billed Hulu account","publisher":"vendor","quote":"If you're billed for your Disney+, Hulu Bundle plan through Optimum, you can cancel your subscription on Hulu.com or via your Optimum account.","supports":"the Optimum route"},{"id":"s32","url":"https://help.hulu.com/article/hulu-manage-optimum","title":"Managing an Optimum-billed Hulu account","publisher":"vendor","quote":"Please note that after a cancelation has been placed, you will no longer have access to Disney+ and Hulu.","supports":"Optimum-billed access ends at cancellation"},{"id":"s33","url":"https://help.hulu.com/article/hulu-manage-disney","title":"Managing a Disney-billed account","publisher":"vendor","quote":"If you're billed for a bundle plan by Disney, you can cancel your bundled subscription directly from your Disney+ account page.","supports":"the Disney+-billed bundle route"},{"id":"s34","url":"https://help.hulu.com/article/hulu-manage-max","title":"Managing a HBO Max-billed account","publisher":"vendor","quote":"If you're billed for the Disney+, Hulu, HBO Max Bundle by HBO Max, you can manage your subscription directly from your HBO Max account page.","supports":"the HBO Max-billed bundle route"},{"id":"s35","url":"https://help.hulu.com/article/hulu-manage-kroger","title":"Managing a Kroger-billed Hulu account","publisher":"vendor","quote":"Kroger-billed subscribers with a 12-month Boost offer can visit their Kroger Boost account page to review their Hulu account management options.","supports":"the Kroger 12-month route"},{"id":"s36","url":"https://help.hulu.com/article/hulu-manage-kroger","title":"Managing a Kroger-billed Hulu account","publisher":"vendor","quote":"Kroger-billed subscribers with a six-month Boost offer can visit their Hulu account page to review their account management options.","supports":"the Kroger six-month route"},{"id":"s37","url":"https://help.hulu.com/article/hulu-subscription-hold","title":"Can I put my Hulu subscription on pause?","publisher":"vendor","quote":"Keep in mind that when you pause your subscription, it takes effect on the first day of your next billing cycle.","supports":"when a pause starts"},{"id":"s38","url":"https://help.hulu.com/article/hulu-subscription-hold","title":"Can I put my Hulu subscription on pause?","publisher":"vendor","quote":"This option is not available for annual subscribers, subscribers billed by a third party (excluding Amazon and Roku), subscribers with an account on hold","supports":"who can't pause"},{"id":"s39","url":"https://help.hulu.com/article/hulu-subscription-hold","title":"Can I put my Hulu subscription on pause?","publisher":"vendor","quote":"subscribers using gift cards, or subscribers on a promotion.","supports":"who can't pause (continued)"},{"id":"s40","url":"https://help.hulu.com/article/hulu-manage-subscription","title":"Changing your plans and add-ons","publisher":"vendor","quote":"If you're billed directly by Hulu, you can upgrade or downgrade your plan by following these steps","supports":"downgrading instead of cancelling"},{"id":"s41","url":"https://help.hulu.com/article/hulu-how-much-does-hulu-cost","title":"Hulu plans and prices","publisher":"vendor","quote":"Eligible subscribers also have the option to redeem Hulu's Student Discount, or sign up for annual billing.","supports":"annual billing"},{"id":"s42","url":"https://help.hulu.com/article/hulu-student-discount","title":"Disney+, Hulu Student Bundle Discount","publisher":"vendor","quote":"With the Disney+, Hulu Student Bundle Discount, eligible college students can sign up for the Disney+, Hulu Bundle plan at a discounted rate.","supports":"the student discount"},{"id":"s43","url":"https://help.hulu.com/article/hulu-how-much-does-hulu-cost","title":"Hulu plans and prices","publisher":"vendor","quote":"There are no hidden costs, long-term commitments, or cancelation fees, and you're able to change plans and add-ons at any time.","supports":"no cancellation fees"},{"id":"s44","url":"https://help.hulu.com/article/hulu-delete-account","title":"Deleting my Hulu account","publisher":"vendor","quote":"Deleting your Hulu account permanently removes account information that is specific to Hulu (including all profiles, watch lists, privacy settings, and marketing preferences associated with Hulu).","supports":"what account deletion removes"},{"id":"s45","url":"https://help.hulu.com/article/hulu-delete-account","title":"Deleting my Hulu account","publisher":"vendor","quote":"IMPORTANT: You must cancel your subscription before requesting deletion of your Hulu account or you may continue to be charged.","supports":"cancel before deleting"},{"id":"s46","url":"https://help.hulu.com/article/hulu-cancel-hulu-subscription","title":"How to cancel Hulu","publisher":"vendor","quote":"NOTE: Canceling your Hulu subscription will not delete your Hulu account or the Disney account you use for other products and experiences from The Walt Disney Company, if applicable.","supports":"cancelling keeps the account"},{"id":"s47","url":"https://help.hulu.com/article/hulu-manage-optimum","title":"Managing an Optimum-billed Hulu account","publisher":"vendor","quote":"Make sure you use the same email address as before if you'd like to keep your profiles and watch history.","supports":"profiles and watch history are kept for a returning subscriber"},{"id":"s48","url":"https://help.hulu.com/article/hulu-cancel-hulu-subscription","title":"How to cancel Hulu","publisher":"vendor","quote":"You can confirm your billing party on your Hulu Account page in the Payment Information section.","supports":"how to find the billing party"},{"id":"s49","url":"https://help.hulu.com/article/hulu-manage-disney","title":"Managing a Disney-billed account","publisher":"vendor","quote":"If you already had a Disney+ and/or ESPN subscription when you signed up for a bundle plan through Hulu, you'll continue to be billed separately for those subscriptions","supports":"the bundle tip"},{"id":"s50","url":"https://www.hulu.com/subscriber_agreement","title":"Disney+, ESPN, and Hulu Subscriber Agreement","publisher":"vendor","quote":"IF YOU ARE SUBSCRIBED THROUGH A FREE TRIAL, PROMOTIONAL CODE OR OTHER CREDIT, CANCELLATION MAY BE EFFECTIVE IMMEDIATELY","supports":"a cancelled free trial or promotion may end immediately"},{"id":"s51","url":"https://www.hulu.com/subscriber_agreement","title":"Disney+, ESPN, and Hulu Subscriber Agreement","publisher":"vendor","quote":"ALTHOUGH WE MAY PROVIDE SUCH REFUNDS OR CREDITS ON A CASE-BY-CASE BASIS IN OUR SOLE AND ABSOLUTE DISCRETION.","supports":"case-by-case refund exceptions"},{"id":"s52","url":"https://help.hulu.com/article/hulu-manage-google","title":"Managing a Google-billed Hulu account","publisher":"vendor","quote":"New and returning subscribers are no longer able to sign up and pay for Hulu through Google.","supports":"Google billing covers existing subscribers only"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["When access ends for Spotify, Verizon, T-Mobile, Disney+-billed, HBO Max-billed and Kroger-billed subscriptions is not stated on the Hulu pages","How long Hulu keeps data after cancelling is not stated","No data export is documented","Which Hulu plans offer annual billing was not re-checked; the item now says only that eligible subscribers can choose it"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["All 13 routes' steps, dates and partner rules re-confirmed on Hulu's help articles and the Subscriber Agreement","Effective: a cancelled free trial or promotion may end immediately (s50), not reliably at the trial's end; Live TV trials always end at once","Refund: added the quote for case-by-case exceptions (s51)","Google route: added the quote that new subscribers can't pay through Google (s52)","Annual billing: dropped the unconfirmed 'for the Hulu (With Ads) plan'"]}},"delete_account":{"url":"https://secure.hulu.com/users/delete","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/hulu","json":"https://stackcut.io/exits/hulu.json","evidence":{"packet_revision":"c937b818074718af15f9ad40128de8ce39a7a3fe3b5ac1ea5157305c101d5135","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"hulu--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"hulu--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"hulu--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"hulu--amazon--r4","channel":"amazon","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"hulu--roku--r5","channel":"roku","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"hulu--reseller-or-partner--r6","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"hulu--carrier-or-isp--r7","channel":"carrier_or_isp","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"hulu--carrier-or-isp--r8","channel":"carrier_or_isp","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"hulu--carrier-or-isp--r9","channel":"carrier_or_isp","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"hulu--carrier-or-isp--r10","channel":"carrier_or_isp","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"hulu--reseller-or-partner--r11","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"hulu--reseller-or-partner--r12","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"hulu--reseller-or-partner--r13","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"hunter","name":"Hunter","category":"marketing_sales","website":"https://hunter.io","domains":["hunter.io"],"summary":"The team owner cancels at Account, Billing & subscription: Details tab, Cancel plan, then confirm. The paid plan lasts to the end of the billing period, then drops to Free (50 monthly credits). Cancel before the renewal charge: no refunds once payment is processed. Add-ons cancel separately.","routes":[{"channel":"direct_web","label":"In your account","applies_to":"Hunter paid plans (monthly or yearly, including Data Platform plans) billed by Hunter","who":"The team owner","method":"self_serve","start_url":"https://hunter.io/subscriptions","steps":[{"do":"Go to Account, then Billing & subscription","expect":"Details"},{"do":"Open the Details tab","expect":"Cancel plan"},{"do":"At the top of your plan card, click Cancel plan","expect":null},{"do":"Follow the on-screen steps to confirm","expect":null},{"do":"To stop add-ons too (extra email account slots, domains, Inbox Protection), cancel each add-on's renewal from its table on the Details tab","expect":null}],"confirm_by":"The Billing & subscription page shows the cancellation status, the date access ends and an option to resubscribe","effective":"You keep the paid plan until the end of the current billing period (for a yearly plan, the end of the yearly term); then the account switches to the Free plan","notice":"Cancel before the renewal charge: if it goes through first, even by a few hours, you're billed for that period","refund":"No refunds for unused or partially used subscriptions once payment has been processed","fees":null,"source_ids":["h1","h2","h3","h4","h5","h6","h7","h8","h9","h10","h11","h12","h38","h43","h46"]},{"channel":"direct_web","label":"By email","applies_to":"Any Hunter subscription","who":"The team owner; if the owner has left the company, a colleague writing from a company email address","method":"email","start_url":null,"steps":[{"do":"Email Hunter's Support team at contact@hunter.io and ask to cancel the plan's renewal before the next charge","expect":null},{"do":"If the subscription owner has left the company, write from a company email address and include the previous owner's name and email; Hunter verifies you, then transfers ownership or cancels","expect":null}],"confirm_by":null,"effective":"The cancellation takes effect at the end of the current billing period","notice":"Tell Hunter before the end of the subscription period, or it renews automatically","refund":"Hunter does not refund users who ask to cancel, whatever the reason","fees":null,"source_ids":["h13","h14","h15","h16","h17","h41","h42"]},{"channel":"sales_contract","label":"Enterprise plans","applies_to":"Hunter Enterprise plans on a contract","who":"The subscription owner, through the Account Manager","method":"contact_sales","start_url":null,"steps":[{"do":"Check your contract for the minimum committed duration","expect":null},{"do":"Contact your Account Manager to cancel: Enterprise subscriptions can only be cancelled after that minimum committed duration","expect":null}],"confirm_by":null,"effective":"Not before the end of the minimum committed duration in your contract","notice":null,"refund":"Hunter does not refund users who ask to cancel, whatever the reason","fees":null,"source_ids":["h37","h1","h17"]}],"pay_less":[{"type":"pause","what":"Pause a monthly All-in-one Outreach plan (Starter, Growth, Scale) for 1, 2 or 3 months with Pause plan on the plan card. The account, sequences and leads stay, you get Free plan access meanwhile, and the plan resumes with 30% off the first payment (not if you end the pause early). Not for yearly, Data Platform or Enterprise plans","evidence":"documented","source_ids":["h18","h19","h20","h21","h22","h23","h24","h25"]},{"type":"free_plan","what":"After cancelling, the account keeps the Free plan: 50 monthly credits shared across all Hunter tools","evidence":"documented","source_ids":["h8","h9"]},{"type":"downgrade","what":"Downgrade to a lower tier (for example Scale to Growth to Starter) with Change plan: it takes effect immediately, credits you already have roll over in an extra pack, and add-ons stay active until you cancel them","evidence":"documented","source_ids":["h26","h27","h12","h45"]},{"type":"annual_billing","what":"Switch a monthly All-in-one Outreach plan to yearly billing and save 30%","evidence":"documented","source_ids":["h28"]}],"export":[{"data":"Saved leads (people) and companies","how":"Select the leads, then choose Export under the three dots; for companies, the Export button appears as soon as you select them","format":"CSV","limits":"Companies: up to 100,000 per export on paid plans, 100 on the Free plan; no limit for leads from people lists; larger exports are emailed","source_ids":["h29","h30","h31","h32","h33","h34","h44"]}],"after_cancel":{"access_until":"The end of the current billing period","data_kept":"Your account, contacts, leads, sequences and data are kept (the account moves to the Free plan): nothing is deleted","you_lose":["Paid-plan credits: the Free plan has 50 monthly credits","Company exports above 100 per export","Running sequences: they pause when the paid plan ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Only the team owner can cancel, pause or change the plan","Cancel before the renewal charge: even a few hours late means paying for the next period, with no refund","Add-ons (extra email account slots, domains, Inbox Protection) renew separately: cancel them from the Details tab tables","Credit packs stay valid for 3 months from purchase, whatever happens to the subscription","Monthly outreach plans can be paused for 1 to 3 months instead of cancelled","Enterprise plans can only be cancelled after the contract's minimum committed duration: contact the Account Manager","If the subscription owner has left, email contact@hunter.io from a company address with the previous owner's name and email"]},"sources":[{"id":"h1","url":"https://help.hunter.io/en/articles/1897850-cancel-your-subscription-s-renewal","title":"Cancel your subscription's renewal","publisher":"vendor","quote":"Only the team owner can cancel a subscription.","supports":"who can cancel"},{"id":"h2","url":"https://help.hunter.io/en/articles/1897850-cancel-your-subscription-s-renewal","title":"Cancel your subscription's renewal","publisher":"vendor","quote":"Go to Account → Billing & subscription","supports":"where the flow starts"},{"id":"h3","url":"https://help.hunter.io/en/articles/1897850-cancel-your-subscription-s-renewal","title":"Cancel your subscription's renewal","publisher":"vendor","quote":"Open the Details tab","supports":"the Details tab"},{"id":"h4","url":"https://help.hunter.io/en/articles/1897850-cancel-your-subscription-s-renewal","title":"Cancel your subscription's renewal","publisher":"vendor","quote":"At the top of your plan card, click Cancel plan","supports":"the Cancel plan button"},{"id":"h5","url":"https://help.hunter.io/en/articles/1897850-cancel-your-subscription-s-renewal","title":"Cancel your subscription's renewal","publisher":"vendor","quote":"Follow the on-screen steps to confirm","supports":"the confirm step"},{"id":"h6","url":"https://help.hunter.io/en/articles/1897850-cancel-your-subscription-s-renewal","title":"Cancel your subscription's renewal","publisher":"vendor","quote":"You keep your paid plan until the end of your current billing period.","supports":"when access ends"},{"id":"h7","url":"https://help.hunter.io/en/articles/1897850-cancel-your-subscription-s-renewal","title":"Cancel your subscription's renewal","publisher":"vendor","quote":"If your renewal charge happens before you cancel, even by a few hours, you'll be billed for that period.","supports":"cancel before the renewal charge"},{"id":"h8","url":"https://help.hunter.io/en/articles/1897850-cancel-your-subscription-s-renewal","title":"Cancel your subscription's renewal","publisher":"vendor","quote":"At the end of your billing period, your account switches to the Free plan.","supports":"the account moves to Free"},{"id":"h9","url":"https://help.hunter.io/en/articles/1897850-cancel-your-subscription-s-renewal","title":"Cancel your subscription's renewal","publisher":"vendor","quote":"You'll keep 50 monthly credits shared across all Hunter tools.","supports":"what the Free plan keeps"},{"id":"h10","url":"https://help.hunter.io/en/articles/1897850-cancel-your-subscription-s-renewal","title":"Cancel your subscription's renewal","publisher":"vendor","quote":"Hunter doesn't offer refunds for unused or partially used subscriptions once payment has been processed.","supports":"no refunds"},{"id":"h11","url":"https://help.hunter.io/en/articles/15080684-your-billing-subscription-page-explained","title":"Your Billing & subscription page explained","publisher":"vendor","quote":"You can cancel any add-on renewal directly from these tables","supports":"cancelling add-ons"},{"id":"h12","url":"https://help.hunter.io/en/articles/1897856-change-your-plan-upgrade-downgrade-or-switch-to-yearly","title":"Change your plan: upgrade, downgrade or switch to yearly","publisher":"vendor","quote":"Additional email account slots, domains, and Inbox Protection are separate from your plan: they remain active after a downgrade.","supports":"add-ons are separate from the plan"},{"id":"h13","url":"https://hunter.io/terms-of-service","title":"Hunter Terms of Service","publisher":"vendor","quote":"You may cancel your account at any time via email to Hunter or in the Settings section of your account's dashboard.","supports":"cancelling by email"},{"id":"h14","url":"https://help.hunter.io/en/articles/15080684-your-billing-subscription-page-explained","title":"Your Billing & subscription page explained","publisher":"vendor","quote":"For more information, contact our Support team: contact@hunter.io","supports":"the Support email address"},{"id":"h15","url":"https://hunter.io/terms-of-service","title":"Hunter Terms of Service","publisher":"vendor","quote":"If you cancel paid Services, the cancellation will take effect at the end of your current billing period.","supports":"when a cancellation takes effect"},{"id":"h16","url":"https://hunter.io/terms-of-service","title":"Hunter Terms of Service","publisher":"vendor","quote":"Unless you notify Hunter before the end of the applicable subscription period that you want to cancel an Upgrade, your Upgrade subscription will automatically renew","supports":"automatic renewal"},{"id":"h17","url":"https://hunter.io/terms-of-service","title":"Hunter Terms of Service","publisher":"vendor","quote":"Hunter does not provide refunds to users who request cancellation of Services, regardless of the reason for the request.","supports":"no refunds in the Terms"},{"id":"h18","url":"https://help.hunter.io/en/articles/1906051-pause-your-subscription-s-renewal","title":"Pause your subscription's renewal","publisher":"vendor","quote":"Only the subscription owner can pause a subscription.","supports":"who can pause"},{"id":"h19","url":"https://help.hunter.io/en/articles/1906051-pause-your-subscription-s-renewal","title":"Pause your subscription's renewal","publisher":"vendor","quote":"Choose how long you want to pause: 1, 2, or 3 months","supports":"pause lengths"},{"id":"h20","url":"https://help.hunter.io/en/articles/1906051-pause-your-subscription-s-renewal","title":"Pause your subscription's renewal","publisher":"vendor","quote":"At the top of your plan card, click Pause plan","supports":"the Pause plan button"},{"id":"h21","url":"https://help.hunter.io/en/articles/1906051-pause-your-subscription-s-renewal","title":"Pause your subscription's renewal","publisher":"vendor","quote":"Your account, sequences, and leads stay intact: nothing is deleted.","supports":"data during a pause"},{"id":"h22","url":"https://help.hunter.io/en/articles/1906051-pause-your-subscription-s-renewal","title":"Pause your subscription's renewal","publisher":"vendor","quote":"Your paid plan resumes automatically: with a 30% discount applied to the first payment.","supports":"the discount after a pause"},{"id":"h23","url":"https://help.hunter.io/en/articles/1906051-pause-your-subscription-s-renewal","title":"Pause your subscription's renewal","publisher":"vendor","quote":"Monthly All-in-one Outreach plans (Starter, Growth, Scale)","supports":"plans that can pause"},{"id":"h24","url":"https://help.hunter.io/en/articles/1906051-pause-your-subscription-s-renewal","title":"Pause your subscription's renewal","publisher":"vendor","quote":"Yearly plans, Data Platform plans, Enterprise plans, Free plan","supports":"plans that can't pause"},{"id":"h25","url":"https://help.hunter.io/en/articles/1906051-pause-your-subscription-s-renewal","title":"Pause your subscription's renewal","publisher":"vendor","quote":"If you remove the pause early, the 30% discount won't apply.","supports":"ending a pause early"},{"id":"h26","url":"https://help.hunter.io/en/articles/1897856-change-your-plan-upgrade-downgrade-or-switch-to-yearly","title":"Change your plan: upgrade, downgrade or switch to yearly","publisher":"vendor","quote":"Downgrading to a lower tier (e.g., Scale → Growth → Starter) works similarly as upgrading.","supports":"downgrading"},{"id":"h27","url":"https://help.hunter.io/en/articles/1897856-change-your-plan-upgrade-downgrade-or-switch-to-yearly","title":"Change your plan: upgrade, downgrade or switch to yearly","publisher":"vendor","quote":"Existing credits roll over: anything left from your previous paid plan is rolled over in an extra pack.","supports":"credits after a downgrade"},{"id":"h28","url":"https://help.hunter.io/en/articles/1897856-change-your-plan-upgrade-downgrade-or-switch-to-yearly","title":"Change your plan: upgrade, downgrade or switch to yearly","publisher":"vendor","quote":"If you're on a monthly All-in-one Outreach plan, you can switch to yearly billing at any time and save 30%.","supports":"the yearly saving"},{"id":"h29","url":"https://help.hunter.io/en/articles/11533941-export-your-saved-leads-and-companies","title":"Export your saved leads and companies","publisher":"vendor","quote":"located under the three dots","supports":"where the Export action is"},{"id":"h30","url":"https://help.hunter.io/en/articles/11533941-export-your-saved-leads-and-companies","title":"Export your saved leads and companies","publisher":"vendor","quote":"a CSV file","supports":"the export format"},{"id":"h31","url":"https://help.hunter.io/en/articles/11533941-export-your-saved-leads-and-companies","title":"Export your saved leads and companies","publisher":"vendor","quote":"100,000 companies per export","supports":"the paid-plan company export limit"},{"id":"h32","url":"https://help.hunter.io/en/articles/11533941-export-your-saved-leads-and-companies","title":"Export your saved leads and companies","publisher":"vendor","quote":"100 companies per export","supports":"the Free plan company export limit"},{"id":"h33","url":"https://help.hunter.io/en/articles/11533941-export-your-saved-leads-and-companies","title":"Export your saved leads and companies","publisher":"vendor","quote":"There are no limits when exporting leads from the people lists","supports":"no limit on lead exports"},{"id":"h34","url":"https://help.hunter.io/en/articles/11533941-export-your-saved-leads-and-companies","title":"Export your saved leads and companies","publisher":"vendor","quote":"Larger exports are sent to you by email instead of downloading immediately","supports":"large exports come by email"},{"id":"h35","url":"https://help.hunter.io/en/articles/1897850-cancel-your-subscription-s-renewal","title":"Cancel your subscription's renewal","publisher":"vendor","quote":"Credit packs stay valid for 3 months from the date of purchase, regardless of your subscription status.","supports":"credit packs outlast the subscription"},{"id":"h36","url":"https://help.hunter.io/en/articles/1897856-change-your-plan-upgrade-downgrade-or-switch-to-yearly","title":"Change your plan: upgrade, downgrade or switch to yearly","publisher":"vendor","quote":"Only the subscription owner can change the plan.","supports":"who can change the plan"},{"id":"h37","url":"https://help.hunter.io/en/articles/1897850-cancel-your-subscription-s-renewal","title":"Cancel your subscription's renewal","publisher":"vendor","quote":"Enterprise subscriptions can only be cancelled after the minimum committed duration specified on your contract. Please reach out to your Account Manager to discuss your situation.","supports":"Enterprise plans"},{"id":"h38","url":"https://help.hunter.io/en/articles/1897850-cancel-your-subscription-s-renewal","title":"Cancel your subscription's renewal","publisher":"vendor","quote":"Data Platform plans can be cancelled the same way as All-in-one Outreach plans, from the Details tab.","supports":"Data Platform plans use the same flow"},{"id":"h39","url":"https://help.hunter.io/en/articles/1897850-cancel-your-subscription-s-renewal","title":"Cancel your subscription's renewal","publisher":"vendor","quote":"Your account, contacts, leads, sequences, and data are preserved. Nothing is deleted.","supports":"data kept after cancelling"},{"id":"h40","url":"https://help.hunter.io/en/articles/1897850-cancel-your-subscription-s-renewal","title":"Cancel your subscription's renewal","publisher":"vendor","quote":"Your sequences will pause when your paid plan ends.","supports":"sequences pause"},{"id":"h41","url":"https://help.hunter.io/en/articles/1897850-cancel-your-subscription-s-renewal","title":"Cancel your subscription's renewal","publisher":"vendor","quote":"If you don't have access to their email, contact our support team from a company email address.","supports":"when the owner has left"},{"id":"h42","url":"https://help.hunter.io/en/articles/1897850-cancel-your-subscription-s-renewal","title":"Cancel your subscription's renewal","publisher":"vendor","quote":"Include the previous owner's name and email, and we'll help you transfer ownership or cancel the subscription on your behalf.","supports":"support can transfer ownership or cancel"},{"id":"h43","url":"https://help.hunter.io/en/articles/1897850-cancel-your-subscription-s-renewal","title":"Cancel your subscription's renewal","publisher":"vendor","quote":"If you're the subscription owner, you see the cancellation status, the date access ends, and the option to resubscribe.","supports":"what confirms a cancellation"},{"id":"h44","url":"https://help.hunter.io/en/articles/11533941-export-your-saved-leads-and-companies","title":"Export your saved leads and companies","publisher":"vendor","quote":"the Export button will be immediately visible after selecting the companies to export","supports":"exporting companies"},{"id":"h45","url":"https://help.hunter.io/en/articles/1897856-change-your-plan-upgrade-downgrade-or-switch-to-yearly","title":"Change your plan: upgrade, downgrade or switch to yearly","publisher":"vendor","quote":"Immediate effect: your new credit allowance is added to your account right away.","supports":"downgrades take effect immediately"},{"id":"h46","url":"https://help.hunter.io/en/articles/1897850-cancel-your-subscription-s-renewal","title":"Cancel your subscription's renewal","publisher":"vendor","quote":"Yearly plans can be cancelled at any time. You'll keep access until your yearly term ends (the original renewal date) and there's no refund for the unused portion.","supports":"yearly plans"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Whether the cancel flow offers a pause or asks for a reason before confirming isn't spelled out (the help says to follow the on-screen steps)","Enterprise contract notice terms aren't published: the help says only that Enterprise plans can be cancelled after the contract's minimum committed duration","Hunter's pricing page couldn't be checked, so plan prices aren't covered"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Added an Enterprise contract route: cancel through the Account Manager, only after the minimum committed duration","Email route: added the documented path when the subscription owner has left the company","data_kept: the help says account data is preserved on the Free plan; sequences pause when the paid plan ends","confirm_by: the Billing & subscription page shows the cancellation status and end date","Data Platform plans use the same flow; yearly plans run to the end of the yearly term","Export: companies' Export button shows on selection; downgrades take effect immediately"]}},"delete_account":{"url":"https://hunter.io/users/edit?tab=delete-account","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"hunter","name":"Hunter","recipes":[{"id":"lead-verification","title":"Occasional email verification","best_year_one_net":576}]},"page":"https://stackcut.io/cancel/hunter","json":"https://stackcut.io/exits/hunter.json","evidence":{"packet_revision":"80709540ec3dd48bb622e05aaa71ebf196196d332c06b79ebce81c77c8b35d11","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"hunter--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"hunter--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"hunter--sales-contract--r3","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"hypefury","name":"Hypefury","category":"marketing_sales","website":"https://hypefury.com","domains":["hypefury.com"],"summary":"Open the Billing page from the sidebar, click Cancel Subscription, decline the pause offer, give a reason and feedback, and Confirm & Cancel; the plan runs to the period's end. Hypefury is a web app, so there is no App Store billing. Monthly refunds only within 48 hours.","routes":[{"channel":"direct_web","label":"Billing page","applies_to":"Any Hypefury subscription (Flexible and Full plans, monthly or yearly, and older plans)","who":"The account holder, signed in","method":"self_serve","start_url":null,"steps":[{"do":"Sign in and go to the Billing page from the sidebar","expect":"your active subscription, billing details and invoices"},{"do":"Click Cancel Subscription","expect":"Pause Subscription or Decline Offer"},{"do":"Click Decline Offer to go on cancelling (or pick a number of months and click Pause Subscription to pause instead)","expect":null},{"do":"Enter your reason for cancelling and click Next, then fill in the feedback page","expect":"Confirm & Cancel"},{"do":"Click Confirm & Cancel on the last page","expect":null}],"confirm_by":null,"effective":"The subscription is set to cancel at the end of the current billing period; a period you've already paid for runs to its end","notice":"None stated; recurring charges continue until you cancel","refund":"Monthly: refund if requested within 48 hours of the payment. Yearly: full refund within 14 days; in the first 3 months, 3 months are kept at the monthly rate and the rest refunded; after that, used months are kept at the monthly rate and the balance refunded","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13"]},{"channel":"direct_web","label":"Delete account (also cancels)","applies_to":"Any Hypefury account; deleting it cancels active subscriptions and permanently removes your data","who":"The account holder, signed in","method":"self_serve","start_url":null,"steps":[{"do":"Only if you want everything removed: open Settings and scroll down to the red Delete Account button","expect":null},{"do":"Click it, enter your Twitter username when asked, then click Confirm","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s14","s15","s16"]}],"pay_less":[{"type":"pause","what":"Instead of cancelling, the cancel flow lets you pick how many months to pause and click Pause Subscription","evidence":"documented","source_ids":["s2","s3"]},{"type":"downgrade","what":"The Flexible plan is priced per connected platform (6 USD a month for each additional platform), while Full includes all channels; if you post to few platforms, Flexible can cost less","evidence":"documented","source_ids":["s17","s18"]}],"export":[],"after_cancel":{"access_until":"The end of the current billing period","data_kept":"Not stated for cancelled accounts. Deleting the account deletes your personal data, including from services Hypefury uses; the privacy policy says personal data is kept only as long as necessary for its stated purposes","you_lose":["Paid access at the end of the billing period: Hypefury no longer offers a free plan","All your data, irreversibly, if you delete the account"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"Cancel Subscription first offers a pause (choose months, then Pause Subscription); click Decline Offer, then give a reason and feedback before Confirm & Cancel","tips":["Hypefury is a progressive web app added from Safari, not installed from the App Store, so there is no App Store billing; cancel on the Billing page","Deleting the account also cancels active subscriptions, but it irreversibly removes your data","Monthly plans: ask for a refund within 48 hours of the payment, through in-app chat or support@hypefury.com","A free trial doesn't charge you: at the end the subscription is suspended until you upgrade"]},"sources":[{"id":"s1","url":"https://hypefury.crisp.help/en/article/how-do-i-cancel-my-subscription-1yzzw1h/","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Billing page from the sidebar","supports":"where the flow starts"},{"id":"s2","url":"https://hypefury.crisp.help/en/article/how-do-i-cancel-my-subscription-1yzzw1h/","title":"How do I cancel my subscription?","publisher":"vendor","quote":"click Cancel Subscription","supports":"the Cancel Subscription step"},{"id":"s3","url":"https://hypefury.crisp.help/en/article/how-do-i-cancel-my-subscription-1yzzw1h/","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Pause Subscription","supports":"the pause offer"},{"id":"s4","url":"https://hypefury.crisp.help/en/article/how-do-i-cancel-my-subscription-1yzzw1h/","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Decline Offer","supports":"declining the pause offer"},{"id":"s5","url":"https://hypefury.crisp.help/en/article/how-do-i-cancel-my-subscription-1yzzw1h/","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Confirm & Cancel","supports":"the final confirm step"},{"id":"s6","url":"https://hypefury.crisp.help/en/article/how-do-i-cancel-my-subscription-1yzzw1h/","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Ending your subscription with us sets it to cancel at the end of the current billing period.","supports":"when cancelling takes effect"},{"id":"s7","url":"https://hypefury.com/terms-of-service/","title":"Hypefury Terms of Service","publisher":"vendor","quote":"You can cancel your subscription at any time by logging into your account.","supports":"cancelling in the account"},{"id":"s8","url":"https://hypefury.com/terms-of-service/","title":"Hypefury Terms of Service","publisher":"vendor","quote":"Your cancellation will take effect at the end of the current paid term.","supports":"when cancelling takes effect"},{"id":"s9","url":"https://hypefury.com/terms-of-service/","title":"Hypefury Terms of Service","publisher":"vendor","quote":"until you notify us of your cancellation","supports":"recurring charges continue until you cancel"},{"id":"s10","url":"https://hypefury.crisp.help/en/article/can-i-request-a-refund-1ajd9cl/","title":"Can I request a refund?","publisher":"vendor","quote":"You can request a refund within 48 hours of making the payment.","supports":"the monthly refund window"},{"id":"s11","url":"https://hypefury.crisp.help/en/article/can-i-request-a-refund-1ajd9cl/","title":"Can I request a refund?","publisher":"vendor","quote":"For annual subscriptions, we can issue a full refund if you request it within 14 days of making the payment.","supports":"the yearly full-refund window"},{"id":"s12","url":"https://hypefury.crisp.help/en/article/can-i-request-a-refund-1ajd9cl/","title":"Can I request a refund?","publisher":"vendor","quote":"if you request the refund during the first 3 months, we'll have to deduct 3 months at the monthly rate and refund you the rest","supports":"yearly refunds in the first 3 months"},{"id":"s13","url":"https://hypefury.crisp.help/en/article/can-i-request-a-refund-1ajd9cl/","title":"Can I request a refund?","publisher":"vendor","quote":"If you request a refund after the first 3 months, we'll deduct the used months at the monthly rate and refund you the remaining balance.","supports":"yearly refunds after 3 months"},{"id":"s14","url":"https://hypefury.crisp.help/en/article/how-do-i-delete-my-account-jzar92/","title":"How do I delete my account?","publisher":"vendor","quote":"Any active subscriptions will be cancelled when you delete your account.","supports":"deleting also cancels"},{"id":"s15","url":"https://hypefury.crisp.help/en/article/how-do-i-delete-my-account-jzar92/","title":"How do I delete my account?","publisher":"vendor","quote":"This will delete all your personal data involved with our services as well as services we use to enhance our product.","supports":"what deleting removes"},{"id":"s16","url":"https://hypefury.crisp.help/en/article/how-do-i-delete-my-account-jzar92/","title":"How do I delete my account?","publisher":"vendor","quote":"Delete Account","supports":"the delete button"},{"id":"s17","url":"https://hypefury.com/features-pricing/","title":"Hypefury features and pricing","publisher":"vendor","quote":"Connect 1 social media platform, 6 USD/month for each additional platform","supports":"Flexible plan pricing per platform"},{"id":"s18","url":"https://hypefury.com/features-pricing/","title":"Hypefury features and pricing","publisher":"vendor","quote":"Connect to all, no additional charges","supports":"the Full plan includes all channels"},{"id":"s19","url":"https://hypefury.com/features-pricing/","title":"Hypefury features and pricing","publisher":"vendor","quote":"We no longer offer a free plan, however, you can get a 7-day free trial on our Starter plan.","supports":"no free plan"},{"id":"s20","url":"https://hypefury.crisp.help/en/article/how-to-use-hypefury-on-iphone-or-ipad-1oo9bur/","title":"How to use Hypefury on iPhone or iPad","publisher":"vendor","quote":"Hypefury is a progressive web app, which means that you don't need to install it from iOS' App Store.","supports":"no App Store billing"},{"id":"s21","url":"https://hypefury.crisp.help/en/article/can-i-request-a-refund-1ajd9cl/","title":"Can I request a refund?","publisher":"vendor","quote":"you can contact us through the in-app chat or at support@hypefury.com","supports":"how to request a refund"},{"id":"s22","url":"https://hypefury.com/terms-of-service/","title":"Hypefury Terms of Service","publisher":"vendor","quote":"The account will not be charged and the subscription will be suspended until upgraded to a paid version at the end of the free trial.","supports":"what happens when a trial ends"},{"id":"s23","url":"https://hypefury.com/privacy-policy/","title":"Hypefury Privacy Policy","publisher":"vendor","quote":"We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy.","supports":"how long personal data is kept"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["No confirmation screen or email after Confirm & Cancel is described","No data export for Hypefury content is documented (the help center only covers downloading your Twitter archive from X)","How long data is kept after cancelling (without deleting) is not stated","Yearly pricing and savings appear only in the page's meta description, so annual billing is not listed as a way to pay less","How to switch between the Full and Flexible plans is not documented"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Billing-page route applies_to widened to any Hypefury subscription (the cancel page and Terms aren't plan-specific; the pricing FAQ still names an older Starter plan)","Tip no longer claims there is no Google billing: the cited page covers only iOS and the App Store"]}},"stackcut":{"vendor_id":"hypefury","name":"Hypefury","recipes":[{"id":"replace-hypefury","title":"Social media scheduler","best_year_one_net":-1388}]},"page":"https://stackcut.io/cancel/hypefury","json":"https://stackcut.io/exits/hypefury.json","evidence":{"packet_revision":"431c178e8b708ee8080df83ba5ed338ed6fd62258b2e1e8cb93b77d67f7fb971","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"hypefury--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"hypefury--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"icloud","name":"iCloud+","category":"cloud_storage","website":"https://www.icloud.com","domains":["icloud.com"],"summary":"iPhone or iPad: Settings > your name > Subscriptions > iCloud+ > Cancel Subscription; a Mac on macOS Tahoe 26+ has Cancel Subscription under iCloud > Manage Plan. Older Macs or Windows: choose the free 5GB plan. No Apple device: reportaproblem.apple.com. Gotcha: over 5GB, iCloud stops syncing and backups fail.","routes":[{"channel":"direct_app","label":"On iPhone or iPad","applies_to":"iCloud+ on an iPhone or iPad with iOS or iPadOS 18.4 or later","who":"The Apple Account that pays for iCloud+","method":"self_serve","start_url":null,"steps":[{"do":"Open the Settings app, then tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then tap iCloud+ under Active","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription","expect":"a message saying that you may not have enough iCloud storage to sync all your data"}],"confirm_by":"The iCloud+ subscription shows no Cancel button, or an expiration message in red text","effective":"After the current subscription billing period ends","notice":null,"refund":"Partial refunds only where required by law; if you recently changed your plan, contact Apple within 14 days for a refund","fees":null,"source_ids":["s1","s2","s3","s4","s5"]},{"channel":"direct_app","label":"On a Mac (Sonoma to Sequoia) or Windows PC","applies_to":"iCloud+ managed from a Mac (macOS Sonoma to Sequoia) or a Windows PC with iCloud for Windows","who":"The Apple Account that pays for iCloud+","method":"self_serve","start_url":null,"steps":[{"do":"On a Mac, open System Settings, click Apple Account, then iCloud, then Manage Plan under iCloud+ Features (on macOS Sonoma or earlier, click Manage, then Change Storage Plan). On Windows, open iCloud for Windows, click Manage, then Change Storage Plan","expect":"Downgrade Options"},{"do":"Click Downgrade Options; if prompted, enter your Apple Account password, then click Manage","expect":null},{"do":"Choose the free 5GB plan, then click Done","expect":"a blue check next to your new plan"}],"confirm_by":"A blue check next to the free 5GB plan","effective":"After the current subscription billing period ends","notice":null,"refund":"Partial refunds only where required by law; if you recently changed your plan, contact Apple within 14 days for a refund","fees":null,"source_ids":["s6","s22","s7","s8","s9","s3","s4","s24"]},{"channel":"direct_web","applies_to":"iCloud+ when you no longer have an Apple device","who":"The Apple Account holder","method":"form","start_url":"https://reportaproblem.apple.com","steps":[{"do":"Sign in to reportaproblem.apple.com with your Apple Account email address or phone number and password","expect":"I'd like to"},{"do":"Choose I'd like to, then Request a refund","expect":null},{"do":"Choose the reason why you want a refund or to cancel, then choose Next","expect":null},{"do":"Choose the most recent iCloud+ charge, or the iCloud subscription at the top, then choose Submit","expect":null}],"confirm_by":"Apple's decision, which can take 24 to 48 hours","effective":null,"notice":null,"refund":"Partial refunds only where required by law; if you recently changed your plan, contact Apple within 14 days for a refund","fees":null,"source_ids":["s10","s11","s12","s13","s4"]},{"channel":"direct_app","label":"On a Mac with macOS Tahoe 26 or later","applies_to":"iCloud+ managed from a Mac with macOS Tahoe 26 or later","who":"The Apple Account that pays for iCloud+","method":"self_serve","start_url":null,"steps":[{"do":"Choose the Apple menu, then System Settings, then click Apple Account, then iCloud","expect":"Manage Plan"},{"do":"Click Manage Plan under iCloud+ Features","expect":"Cancel Subscription"},{"do":"Click Cancel Subscription","expect":"a message saying that you may not have enough iCloud storage to sync all your data"}],"confirm_by":"The iCloud+ subscription shows no Cancel button, or an expiration message in red text","effective":"After the current subscription billing period ends","notice":null,"refund":"Partial refunds only where required by law; if you recently changed your plan, contact Apple within 14 days for a refund","fees":null,"source_ids":["s6","s23","s2","s3","s4","s5"]}],"pay_less":[{"type":"downgrade","what":"Switch to a smaller iCloud+ plan instead of cancelling (on iPhone, tap See All Plans)","evidence":"documented","source_ids":["s14","s3"]},{"type":"bundle","what":"If you also pay for Apple One, cancel the separate iCloud+ plan and use the iCloud+ plan included in Apple One","evidence":"documented","source_ids":["s15"]},{"type":"free_plan","what":"Drop to the free 5GB iCloud plan","evidence":"documented","source_ids":["s8"]}],"export":[{"data":"iCloud Drive files","how":"Sign in to iCloud.com, open iCloud Drive, select the file and click the Download button","format":null,"limits":null,"source_ids":["s16"]},{"data":"Photos and videos in iCloud Photos","how":"On a Mac, open the Photos app, select the photos and videos, then choose File, then Export","format":null,"limits":null,"source_ids":["s17"]}],"after_cancel":{"access_until":"The end of the current subscription billing period","data_kept":"Not stated. If your data is larger than the free plan, iCloud stops syncing and updating it and backups don't complete until you free space or add storage","you_lose":["iCloud+ storage above the free 5GB","iCloud+ features such as Hide My Email, Private Relay, Apple Invites and HomeKit Secure Video support"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Download or remove content above the new storage amount before cancelling","On iOS 18 to 18.3, go to Settings > your name > iCloud > Manage Plan under iCloud+ Features, then Downgrade Options","Without an Apple device, cancelling runs through Apple's Request a refund flow on reportaproblem.apple.com","On iOS or iPadOS 17 and earlier, go to Settings > your name > iCloud > Manage Account Storage > Downgrade Options, choose the free plan, then tap Done"]},"sources":[{"id":"s1","url":"https://support.apple.com/en-us/108318","title":"Downgrade or cancel your iCloud+ plan","publisher":"vendor","quote":"Open the Settings app, then tap your name. Tap Subscriptions, then tap iCloud+ under Active. To cancel an iCloud+ plan, tap Cancel Subscription.","supports":"the iPhone and iPad steps"},{"id":"s2","url":"https://support.apple.com/en-us/108318","title":"Downgrade or cancel your iCloud+ plan","publisher":"vendor","quote":"You'll see a message saying that you may not have enough iCloud storage to sync all your data.","supports":"what you see after tapping Cancel Subscription"},{"id":"s3","url":"https://support.apple.com/en-us/108318","title":"Downgrade or cancel your iCloud+ plan","publisher":"vendor","quote":"If you downgrade or cancel your iCloud+ plan, the change takes effect after your current subscription billing period ends.","supports":"when it takes effect"},{"id":"s4","url":"https://support.apple.com/en-us/108318","title":"Downgrade or cancel your iCloud+ plan","publisher":"vendor","quote":"Partial refunds are available where required by law. If you recently changed your iCloud+ plan, contact Apple within 14 days for a refund.","supports":"the refund policy"},{"id":"s5","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"vendor","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on iPhone or iPad"},{"id":"s6","url":"https://support.apple.com/en-us/108318","title":"Downgrade or cancel your iCloud+ plan","publisher":"vendor","quote":"Click Apple Account, then click iCloud. Click Manage Plan under iCloud+ Features.","supports":"the Mac steps"},{"id":"s7","url":"https://support.apple.com/en-us/108318","title":"Downgrade or cancel your iCloud+ plan","publisher":"vendor","quote":"Open iCloud for Windows. Click Manage. Click Change Storage Plan. Click Downgrade Options.","supports":"the Windows steps"},{"id":"s8","url":"https://support.apple.com/en-us/108318","title":"Downgrade or cancel your iCloud+ plan","publisher":"vendor","quote":"Choose a different plan. You can choose a new storage amount or choose the free 5GB plan to cancel your iCloud+ plan.","supports":"cancelling by choosing the free 5GB plan"},{"id":"s9","url":"https://support.apple.com/en-us/108318","title":"Downgrade or cancel your iCloud+ plan","publisher":"vendor","quote":"You should see a blue check next to your new plan once your downgrade or cancellation is completed.","supports":"how to confirm on Mac or Windows"},{"id":"s10","url":"https://support.apple.com/en-us/121290","title":"How to cancel an iCloud+ subscription without an Apple device","publisher":"vendor","quote":"Sign in to reportaproblem.apple.com with the email address or phone number and password that you used for your Apple Account.","supports":"where the online route starts"},{"id":"s11","url":"https://support.apple.com/en-us/121290","title":"How to cancel an iCloud+ subscription without an Apple device","publisher":"vendor","quote":"Tap or click \"I'd like to,\" then choose \"Request a refund.\" Choose the reason why you want a refund or to cancel, then choose Next.","supports":"the online steps"},{"id":"s12","url":"https://support.apple.com/en-us/121290","title":"How to cancel an iCloud+ subscription without an Apple device","publisher":"vendor","quote":"Choose the most recent charge for your iCloud+ subscription, or the iCloud subscription at the top. Then choose Submit.","supports":"the final online step"},{"id":"s13","url":"https://support.apple.com/en-us/121290","title":"How to cancel an iCloud+ subscription without an Apple device","publisher":"vendor","quote":"Refund decisions can take 24 to 48 hours.","supports":"how long a decision takes"},{"id":"s14","url":"https://support.apple.com/en-us/108318","title":"Downgrade or cancel your iCloud+ plan","publisher":"vendor","quote":"To downgrade an existing iCloud+ plan, tap See All Plans. Then select a new plan and follow the onscreen instructions.","supports":"downgrading"},{"id":"s15","url":"https://support.apple.com/en-us/108318","title":"Downgrade or cancel your iCloud+ plan","publisher":"vendor","quote":"If you pay for both Apple One and an iCloud+ plan, you can downgrade or cancel the iCloud+ plan and just use the iCloud+ plan included in Apple One.","supports":"the Apple One bundle"},{"id":"s16","url":"https://support.apple.com/en-us/108306","title":"Archive or make copies of the information you store in iCloud","publisher":"vendor","quote":"Sign in to iCloud.com. Open iCloud Drive. Find and select the file. Click the Download button at the top of the page or double-click the file.","supports":"exporting iCloud Drive files"},{"id":"s17","url":"https://support.apple.com/en-us/108306","title":"Archive or make copies of the information you store in iCloud","publisher":"vendor","quote":"Open the Photos app. Select the photos and videos that you want to copy. Choose File, then Export.","supports":"exporting photos and videos"},{"id":"s18","url":"https://support.apple.com/en-us/108318","title":"Downgrade or cancel your iCloud+ plan","publisher":"vendor","quote":"Before you downgrade or cancel your iCloud+ plan, download or remove content that exceeds your new storage amount.","supports":"the tip to download first"},{"id":"s19","url":"https://support.apple.com/en-us/108318","title":"Downgrade or cancel your iCloud+ plan","publisher":"vendor","quote":"If your iCloud storage exceeds your new storage plan capacity, iCloud won't sync or update your information, and iCloud backups won't complete.","supports":"what happens over quota"},{"id":"s20","url":"https://support.apple.com/en-us/108318","title":"Downgrade or cancel your iCloud+ plan","publisher":"vendor","quote":"you no longer have access to iCloud+ features and benefits like Hide My Email, Private Relay, Apple Invites, and HomeKit Secure Video support.","supports":"features you lose"},{"id":"s21","url":"https://support.apple.com/en-us/108318","title":"Downgrade or cancel your iCloud+ plan","publisher":"vendor","quote":"Tap iCloud, then tap Manage Plan under iCloud+ Features. Tap Downgrade Options.","supports":"the steps on iOS 18 to 18.3"},{"id":"s22","url":"https://support.apple.com/en-us/108318","title":"Downgrade or cancel your iCloud+ plan","publisher":"vendor","quote":"In macOS Sonoma or earlier, click Manage, then click Change Storage Plan.","supports":"the steps on macOS Sonoma or earlier"},{"id":"s23","url":"https://support.apple.com/en-us/108318","title":"Downgrade or cancel your iCloud+ plan","publisher":"vendor","quote":"Click Manage Plan under iCloud+ Features. To cancel an iCloud+ plan, tap Cancel Subscription.","supports":"the steps on macOS Tahoe 26 or later"},{"id":"s24","url":"https://support.apple.com/en-us/108318","title":"Downgrade or cancel your iCloud+ plan","publisher":"vendor","quote":"Click Downgrade Options. If prompted, enter your Apple Account password, then click Manage.","supports":"the Downgrade Options step on a Mac"},{"id":"s25","url":"https://support.apple.com/en-us/108318","title":"Downgrade or cancel your iCloud+ plan","publisher":"vendor","quote":"Tap iCloud, then tap Manage Account Storage. Tap Downgrade Options. If prompted, enter your Apple Account password. Select a new plan, then tap Done.","supports":"the steps on iOS and iPadOS 17 and earlier"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["How long Apple keeps iCloud data that stays over the free 5GB after cancelling is not stated on the pages read","When access ends after cancelling online through reportaproblem.apple.com is not stated"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Added a route for Macs with macOS Tahoe 26 or later (Manage Plan, then Cancel Subscription); summary updated","Older Mac and Windows route: click Manage after the password prompt; label now names the macOS versions","Tips: steps for iOS and iPadOS 17 and earlier"]}},"delete_account":{"url":"https://support.apple.com/en-us/HT208504","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/icloud","json":"https://stackcut.io/exits/icloud.json","evidence":{"packet_revision":"cdd8dbd34bd482e107f56aa946bb721de6e2196dc3a5d8944ad1f69bc855584c","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"icloud--direct-app--r1","channel":"direct_app","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"icloud--direct-app--r2","channel":"direct_app","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"icloud--direct-web--r3","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"icloud--direct-app--r4","channel":"direct_app","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"ideogram","name":"Ideogram","category":"design_creative","website":"https://ideogram.ai","domains":["ideogram.ai"],"summary":"Cancel in Wallet & Billing, Manage plan & billing, Cancel subscription, at least 5 days before renewal or the next charge may still go through. Benefits last to the end of the paid period. iOS app subscribers cancel in the App Store. Ideogram gives no refunds.","routes":[{"channel":"direct_web","label":"Plans bought on the website","applies_to":"Ideogram Plus, Pro and Team subscriptions bought on ideogram.ai (monthly or yearly)","who":"The account holder; for a Team plan, only the team owner","method":"self_serve","start_url":"https://ideogram.ai","steps":[{"do":"Sign in to the account that holds the subscription, click your avatar at the bottom of the sidebar and select Wallet & Billing","expect":"your plan card"},{"do":"In the plan card, click Manage plan & billing","expect":"the billing portal"},{"do":"In the billing portal, click Cancel subscription next to your current subscription","expect":"a confirmation page showing the date your access ends"},{"do":"Click Cancel subscription to confirm","expect":"a Cancels badge on the subscription and the date your service ends"}],"confirm_by":"The billing portal shows a Cancels badge on the subscription and the date service ends","effective":"Plan benefits continue until the end of the period already paid for (annual subscribers keep access to the end of the prepaid year); then the account moves to the free plan, or to pay as you go if you still have purchased credits. Unused monthly credits end with the plan","notice":"Cancel at least 5 days before the renewal date: the Terms of Service require five days for the cancellation to count for that period, or the next charge may still be processed","refund":"Ideogram doesn't offer refunds, including for renewals, credit purchases and partly used billing periods","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s50","s51","s52"]},{"channel":"apple_app_store","applies_to":"Ideogram Plus or Pro plans bought in the Ideogram iOS app, which Apple bills (the website shows Plan managed in the App Store); Team plans are sold only on the web","who":"The Apple Account holder who subscribed","method":"platform_settings","start_url":null,"steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":null},{"do":"Tap Subscriptions, then Ideogram","expect":null},{"do":"Tap Cancel Subscription (you may need to scroll down to find it)","expect":null}],"confirm_by":"If there is no Cancel button, or an expiration message shows in red text, the subscription is already cancelled","effective":null,"notice":null,"refund":"Apple handles App Store refunds (reportaproblem.apple.com); Ideogram support can't refund App Store charges","fees":null,"source_ids":["s13","s14","s15","s16","s17","s18","s19","s53","s54","s55","s56"]}],"pay_less":[{"type":"downgrade","what":"In Settings, Plans, click the lower plan and confirm. The current plan runs to the end of the paid period (no refund or credit for the difference), then you switch and are billed the lower price. Yearly-to-monthly changes and Team-to-individual moves can't be made on that page: contact support@ideogram.ai","evidence":"documented","source_ids":["s20","s21","s22","s23","s24","s25","s57"]},{"type":"annual_billing","what":"Yearly billing costs less per month: Plus is $15/month ($180 a year) instead of $20/month, Pro $42/month ($504 a year) instead of $60/month, and Team $20 instead of $30 per user/month. Credits still arrive monthly","evidence":"documented","source_ids":["s26","s27","s28","s29","s58","s59","s60"]},{"type":"free_plan","what":"Cancel to move to Free: free accounts that sign in with Google, Apple or Microsoft get 30 credits each week, but everything generated on Free is public","evidence":"documented","source_ids":["s30","s31","s32"]},{"type":"seat_reduction","what":"The Team plan is billed per seat. When the team owner removes a member, the next bill reflects the change; that member's unused credits are lost","evidence":"documented","source_ids":["s33","s34","s35"]}],"export":[{"data":"Images and videos in your Assets or a collection","how":"Open Assets or a collection, select the items, then click Download in the bar at the bottom","format":"A ZIP file for images; videos download as MP4","limits":"Up to 250 items per selection, up to 50 videos per download, and one bulk download at a time. Images download as PNG on a paid plan and JPEG without one; formats and sizes that need a plan show a Subscribe to download button","source_ids":["s36","s37","s38","s39","s40","s41","s49","s61","s62"]}],"after_cancel":{"access_until":"The end of the period already paid for (for a yearly plan, the end of the prepaid year); then the account moves to the free plan, or to pay as you go if you still have purchased credits","data_kept":"The account and images stay; existing private images remain private. Credits bought separately stay usable until 365 days after purchase. Deleting the account (Settings, Account, Delete account, after cancelling) permanently removes all generations and data, usually within about 48 hours","you_lose":["Unused monthly plan credits","Private generation: new images made on Free are public","PNG downloads (without a plan, images download as JPEG) and other download formats and sizes that need a paid plan"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancel at least 5 days before the renewal date, or the next charge may still be processed","Subscribed in the iOS app? Cancel in the App Store: cancelling on the website won't stop Apple's charges","Only the team owner can manage a Team plan's billing","Changed your mind? Click Don't cancel subscription in the billing portal before the paid period ends","Bulk-download images before cancelling: some download formats and sizes need a paid plan","Delete the account only after cancelling the subscription; deletion can't be undone","The API and the app share one credit balance"]},"sources":[{"id":"s1","url":"https://docs.ideogram.ai/plans-and-billing/billing-and-subscriptions/cancelling-your-subscription","title":"Cancelling Your Subscription","publisher":"vendor","quote":"Click your avatar at the bottom of the sidebar and select Wallet & Billing","supports":"where the cancel flow starts"},{"id":"s2","url":"https://docs.ideogram.ai/plans-and-billing/billing-and-subscriptions/cancelling-your-subscription","title":"Cancelling Your Subscription","publisher":"vendor","quote":"In the plan card, click Manage plan & billing","supports":"opening the billing portal"},{"id":"s3","url":"https://docs.ideogram.ai/plans-and-billing/billing-and-subscriptions/cancelling-your-subscription","title":"Cancelling Your Subscription","publisher":"vendor","quote":"In the billing portal, click Cancel subscription next to your current subscription","supports":"the cancel button"},{"id":"s4","url":"https://docs.ideogram.ai/plans-and-billing/billing-and-subscriptions/cancelling-your-subscription","title":"Cancelling Your Subscription","publisher":"vendor","quote":"The billing portal shows a Cancels badge on your subscription and the date your service ends","supports":"how to confirm it worked"},{"id":"s5","url":"https://docs.ideogram.ai/plans-and-billing/billing-and-subscriptions/cancelling-your-subscription","title":"Cancelling Your Subscription","publisher":"vendor","quote":"Cancel at least 5 days before your renewal date","supports":"the 5-day notice"},{"id":"s6","url":"https://docs.ideogram.ai/plans-and-billing/billing-and-subscriptions/cancelling-your-subscription","title":"Cancelling Your Subscription","publisher":"vendor","quote":"If you cancel closer to the renewal date, the next charge may still be processed","supports":"late cancellations may still be charged"},{"id":"s7","url":"https://docs.ideogram.ai/plans-and-billing/billing-and-subscriptions/renewals-and-billing-cycles","title":"Renewals and Billing Cycles","publisher":"vendor","quote":"per the Terms of Service, cancellations must be made five (5) days ahead of renewal to take effect for that period.","supports":"the notice rule in the Terms"},{"id":"s8","url":"https://docs.ideogram.ai/plans-and-billing/billing-and-subscriptions/renewals-and-billing-cycles","title":"Renewals and Billing Cycles","publisher":"vendor","quote":"Ideogram subscriptions renew automatically at the billing frequency you chose when subscribing — monthly or annual.","supports":"subscriptions auto-renew"},{"id":"s9","url":"https://docs.ideogram.ai/plans-and-billing/billing-and-subscriptions/cancelling-your-subscription","title":"Cancelling Your Subscription","publisher":"vendor","quote":"You keep your plan benefits until the end of the period you have already paid for","supports":"when cancelling takes effect"},{"id":"s10","url":"https://docs.ideogram.ai/plans-and-billing/billing-and-subscriptions/cancelling-your-subscription","title":"Cancelling Your Subscription","publisher":"vendor","quote":"Unused monthly credits end with your plan. Credits you bought separately stay usable until they expire, 365 days after purchase","supports":"what happens to credits"},{"id":"s11","url":"https://docs.ideogram.ai/plans-and-billing/billing-and-subscriptions/refunds","title":"Refunds","publisher":"vendor","quote":"Ideogram doesn't offer refunds. This covers subscription payments, renewals, credit purchases and partly used billing periods.","supports":"the refund policy"},{"id":"s12","url":"https://docs.ideogram.ai/plans-and-billing/team-plan","title":"Team Plan","publisher":"vendor","quote":"Only the team owner can manage billing, see invoices and buy credits for members.","supports":"who cancels a Team plan"},{"id":"s13","url":"https://docs.ideogram.ai/plans-and-billing/billing-and-subscriptions/cancelling-your-subscription","title":"Cancelling Your Subscription","publisher":"vendor","quote":"Subscribed in the iOS app? Cancel in the App Store instead. Cancelling on the website won't stop Apple's charges","supports":"App Store subscriptions are cancelled with Apple"},{"id":"s14","url":"https://docs.ideogram.ai/plans-and-billing/billing-and-subscriptions/ios-app-subscriptions","title":"Subscriptions Through the iOS App","publisher":"vendor","quote":"Open Settings and tap your name.","supports":"the first iOS step"},{"id":"s15","url":"https://docs.ideogram.ai/plans-and-billing/billing-and-subscriptions/ios-app-subscriptions","title":"Subscriptions Through the iOS App","publisher":"vendor","quote":"Tap Ideogram, then change or cancel your plan.","supports":"the final iOS step"},{"id":"s16","url":"https://docs.ideogram.ai/plans-and-billing/billing-and-subscriptions/ios-app-subscriptions","title":"Subscriptions Through the iOS App","publisher":"vendor","quote":"Plan managed in the App Store","supports":"how the website shows an Apple-billed plan"},{"id":"s17","url":"https://docs.ideogram.ai/plans-and-billing/billing-and-subscriptions/ios-app-subscriptions","title":"Subscriptions Through the iOS App","publisher":"vendor","quote":"Request a refund at reportaproblem.apple.com. Ideogram support can't refund App Store charges.","supports":"App Store refunds go through Apple"},{"id":"s18","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name.","supports":"Apple's own steps"},{"id":"s19","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm an Apple cancellation"},{"id":"s20","url":"https://docs.ideogram.ai/plans-and-billing/billing-and-subscriptions/switching-or-downgrading-plans","title":"Switching or Downgrading Plans","publisher":"vendor","quote":"Go to Settings → Plans.","supports":"where plan changes start"},{"id":"s21","url":"https://docs.ideogram.ai/plans-and-billing/billing-and-subscriptions/switching-or-downgrading-plans","title":"Switching or Downgrading Plans","publisher":"vendor","quote":"Click the button on the plan you want and confirm in the dialog.","supports":"how to switch plans"},{"id":"s22","url":"https://docs.ideogram.ai/plans-and-billing/billing-and-subscriptions/switching-or-downgrading-plans","title":"Switching or Downgrading Plans","publisher":"vendor","quote":"Your current plan stays active until the end of the period you already paid for — there is no refund or credit for the difference","supports":"when a downgrade starts"},{"id":"s23","url":"https://docs.ideogram.ai/plans-and-billing/billing-and-subscriptions/switching-or-downgrading-plans","title":"Switching or Downgrading Plans","publisher":"vendor","quote":"on the renewal date you switch to the lower plan and are billed at its price.","supports":"billing after a downgrade"},{"id":"s24","url":"https://docs.ideogram.ai/plans-and-billing/billing-and-subscriptions/switching-or-downgrading-plans","title":"Switching or Downgrading Plans","publisher":"vendor","quote":"Yearly to monthly billing can't be changed from the Plans page","supports":"a limit on self-serve changes"},{"id":"s25","url":"https://docs.ideogram.ai/plans-and-billing/billing-and-subscriptions/switching-or-downgrading-plans","title":"Switching or Downgrading Plans","publisher":"vendor","quote":"Team plans can't be downgraded to an individual plan","supports":"a limit for Team plans"},{"id":"s26","url":"https://docs.ideogram.ai/plans-and-billing/available-plans","title":"Plans and Credits","publisher":"vendor","quote":"$15/month ($180 a year)","supports":"the yearly Plus price"},{"id":"s27","url":"https://docs.ideogram.ai/plans-and-billing/available-plans","title":"Plans and Credits","publisher":"vendor","quote":"$20/month","supports":"the monthly Plus price"},{"id":"s28","url":"https://docs.ideogram.ai/plans-and-billing/available-plans","title":"Plans and Credits","publisher":"vendor","quote":"$20 per user/month ($240 per user a year)","supports":"the yearly Team price"},{"id":"s29","url":"https://docs.ideogram.ai/plans-and-billing/available-plans","title":"Plans and Credits","publisher":"vendor","quote":"Yearly plans still get their credits each month, not all at once.","supports":"how yearly credits arrive"},{"id":"s30","url":"https://docs.ideogram.ai/plans-and-billing/available-plans","title":"Plans and Credits","publisher":"vendor","quote":"Free accounts get 30 credits each week if they sign in with Google, Apple or Microsoft.","supports":"the free plan's credits"},{"id":"s31","url":"https://docs.ideogram.ai/plans-and-billing/available-plans","title":"Plans and Credits","publisher":"vendor","quote":"On the free plan, everything you generate is public.","supports":"Free images are public"},{"id":"s32","url":"https://docs.ideogram.ai/plans-and-billing/billing-and-subscriptions/switching-or-downgrading-plans","title":"Switching or Downgrading Plans","publisher":"vendor","quote":"cancel your subscription instead.","supports":"moving to Free means cancelling"},{"id":"s33","url":"https://docs.ideogram.ai/plans-and-billing/team-plan","title":"Team Plan","publisher":"vendor","quote":"The Team subscription is billed per seat","supports":"Team billing per seat"},{"id":"s34","url":"https://docs.ideogram.ai/plans-and-billing/team-plan","title":"Team Plan","publisher":"vendor","quote":"Your next bill reflects the change","supports":"removing a member lowers the next bill"},{"id":"s35","url":"https://docs.ideogram.ai/plans-and-billing/team-plan","title":"Team Plan","publisher":"vendor","quote":"Their unused credits are lost.","supports":"a removed member's credits"},{"id":"s36","url":"https://docs.ideogram.ai/organize-and-share/download","title":"Download","publisher":"vendor","quote":"Open Assets or a collection","supports":"where bulk download starts"},{"id":"s37","url":"https://docs.ideogram.ai/organize-and-share/download","title":"Download","publisher":"vendor","quote":"Download in the bar at the bottom.","supports":"the bulk download button"},{"id":"s38","url":"https://docs.ideogram.ai/organize-and-share/download","title":"Download","publisher":"vendor","quote":"ideogram-images-<date>.zip","supports":"bulk downloads come as a ZIP"},{"id":"s39","url":"https://docs.ideogram.ai/organize-and-share/download","title":"Download","publisher":"vendor","quote":"Up to 250 items in one selection","supports":"the bulk download limit"},{"id":"s40","url":"https://docs.ideogram.ai/organize-and-share/download","title":"Download","publisher":"vendor","quote":"One bulk download at a time.","supports":"one bulk download at a time"},{"id":"s41","url":"https://docs.ideogram.ai/organize-and-share/download","title":"Download","publisher":"vendor","quote":"Subscribe to download","supports":"some formats need a paid plan"},{"id":"s42","url":"https://docs.ideogram.ai/plans-and-billing/available-plans","title":"Plans and Credits","publisher":"vendor","quote":"Plus, Pro, Team and Enterprise keep new images private until you publish them.","supports":"private images are a paid feature"},{"id":"s43","url":"https://docs.ideogram.ai/plans-and-billing/billing-and-subscriptions/cancelling-your-subscription","title":"Cancelling Your Subscription","publisher":"vendor","quote":"Existing private images remain private. New images you make on the free plan are public","supports":"private images after cancelling"},{"id":"s44","url":"https://docs.ideogram.ai/plans-and-billing/billing-and-subscriptions/cancelling-your-subscription","title":"Cancelling Your Subscription","publisher":"vendor","quote":"Don't cancel subscription","supports":"undoing a cancellation"},{"id":"s45","url":"https://docs.ideogram.ai/get-started/account-settings","title":"Account Settings","publisher":"vendor","quote":"If you have a subscription, cancel it first.","supports":"cancel before deleting the account"},{"id":"s46","url":"https://docs.ideogram.ai/get-started/account-settings","title":"Account Settings","publisher":"vendor","quote":"Deleting your account permanently removes all your generations and data.","supports":"what deletion removes"},{"id":"s47","url":"https://docs.ideogram.ai/get-started/account-settings","title":"Account Settings","publisher":"vendor","quote":"Deletion usually takes about 48 hours.","supports":"how long deletion takes"},{"id":"s48","url":"https://docs.ideogram.ai/plans-and-billing/ideogram-api","title":"Ideogram API","publisher":"vendor","quote":"The API and the app share one credit balance.","supports":"API and app credits are shared"},{"id":"s49","url":"https://docs.ideogram.ai/organize-and-share/download","title":"Download","publisher":"vendor","quote":"Videos download as one MP4 file, named after the asset.","supports":"video download format"},{"id":"s50","url":"https://docs.ideogram.ai/plans-and-billing/billing-and-subscriptions/cancelling-your-subscription","title":"Cancelling Your Subscription","publisher":"vendor","quote":"Review the confirmation page — it shows the date your access ends — and click Cancel subscription to confirm.","supports":"the confirmation page and second click"},{"id":"s51","url":"https://docs.ideogram.ai/plans-and-billing/billing-and-subscriptions/cancelling-your-subscription","title":"Cancelling Your Subscription","publisher":"vendor","quote":"Annual subscribers keep access until the end of the prepaid year.","supports":"yearly plans run to the end of the year"},{"id":"s52","url":"https://docs.ideogram.ai/plans-and-billing/billing-and-subscriptions/cancelling-your-subscription","title":"Cancelling Your Subscription","publisher":"vendor","quote":"When the paid period ends, your account moves to the free plan, or to pay as you go if you still have purchased credits.","supports":"what the account becomes"},{"id":"s53","url":"https://docs.ideogram.ai/plans-and-billing/billing-and-subscriptions/ios-app-subscriptions","title":"Subscriptions Through the iOS App","publisher":"vendor","quote":"If you subscribed in the Ideogram iOS app, Apple bills you, not Ideogram.","supports":"Apple bills iOS subscriptions"},{"id":"s54","url":"https://docs.ideogram.ai/plans-and-billing/billing-and-subscriptions/ios-app-subscriptions","title":"Subscriptions Through the iOS App","publisher":"vendor","quote":"You can subscribe to Plus or Pro in the iOS app. The Team plan is only available on the web.","supports":"which plans the iOS app sells"},{"id":"s55","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"Tap Subscriptions.","supports":"Apple's second step"},{"id":"s56","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button.","supports":"Apple's final step"},{"id":"s57","url":"https://docs.ideogram.ai/plans-and-billing/billing-and-subscriptions/switching-or-downgrading-plans","title":"Switching or Downgrading Plans","publisher":"vendor","quote":"monthly plans show Not available while you're on a yearly plan. Contact support@ideogram.ai.","supports":"yearly-to-monthly changes go through support"},{"id":"s58","url":"https://docs.ideogram.ai/plans-and-billing/available-plans","title":"Plans and Credits","publisher":"vendor","quote":"$42/month ($504 a year)","supports":"the yearly Pro price"},{"id":"s59","url":"https://docs.ideogram.ai/plans-and-billing/available-plans","title":"Plans and Credits","publisher":"vendor","quote":"$60/month","supports":"the monthly Pro price"},{"id":"s60","url":"https://docs.ideogram.ai/plans-and-billing/available-plans","title":"Plans and Credits","publisher":"vendor","quote":"$30 per user/month","supports":"the monthly Team price"},{"id":"s61","url":"https://docs.ideogram.ai/organize-and-share/download","title":"Download","publisher":"vendor","quote":"Up to 50 videos in one download","supports":"the video download limit"},{"id":"s62","url":"https://docs.ideogram.ai/organize-and-share/download","title":"Download","publisher":"vendor","quote":"as PNG if you subscribe and JPEG if you don't","supports":"PNG downloads need a plan"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Ideogram's help doesn't mention an Android app or Google Play billing","How Enterprise plans are contracted, renewed or ended isn't documented on Ideogram's public help pages","Ideogram's API page doesn't say whether cancelling the subscription changes API access; API calls spend the same credits as the app","How long Ideogram keeps a free account's images after a paid plan ends isn't stated","When access ends after cancelling an App Store subscription isn't stated on Ideogram's iOS help page or Apple's cancel page"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked every route, pay_less and export fact against Ideogram's help pages and Apple's; all quotes are on their pages","Web route: added the confirmation page and second Cancel subscription click (s50), that yearly plans run to the end of the prepaid year (s51), and that the account then moves to the free plan or pay as you go (s52)","App Store route: only Plus and Pro are sold in the iOS app, and Team is web-only (s53, s54); added Apple's Subscriptions and Cancel Subscription steps (s55, s56)","Pay less: plan changes the Plans page can't make go through support@ideogram.ai (s57); added the Pro prices and the monthly Team price (s58 to s60)","Export: added the 50-video limit and that images download as JPEG without a plan (s61, s62)","Rewrote the API note: Ideogram's API page says API calls use the app's credits and doesn't mention separate billing"]}},"page":"https://stackcut.io/cancel/ideogram","json":"https://stackcut.io/exits/ideogram.json","evidence":{"packet_revision":"64a0bdae70cd345343542ee8011ffb654c04387e3f491acfe33cf55bdd16ca2a","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"ideogram--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"ideogram--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"idrive","name":"IDrive","category":"cloud_storage","website":"https://www.idrive.com","domains":["idrive.com"],"summary":"Sign in on the IDrive website, click your username, open Profile Details under My Account and click Cancel my auto-renewal before renewal. When the term ends, access ends and backups are permanently deleted. Refunds only within 15 days of opening; to close the account early, contact IDrive Support.","routes":[{"channel":"direct_web","applies_to":"IDrive online backup plans billed monthly or yearly by IDrive","who":"The account holder, signed in on the IDrive website","method":"self_serve","start_url":"https://www.idrive.com","steps":[{"do":"Restore or download any files you want to keep: they are deleted after the term ends","expect":null},{"do":"Sign in to your account on the IDrive website and click your username","expect":"My Account"},{"do":"Under the My Account tab, select Profile Details","expect":"Cancel my auto-renewal"},{"do":"Click the Cancel my auto-renewal button","expect":null}],"confirm_by":null,"effective":"The account terminates at the end of the current term; you then lose access and your files and folders are permanently deleted from the IDrive cloud","notice":"Cancel before the account renews each month or year to avoid the next period's charge","refund":"A refund is issued only if the account is cancelled within 15 days of its creation. After that, prorated refunds are case by case: a yearly plan may get one for a technical issue support doesn't resolve, with each month used billed at the monthly rate. Turning off auto-renewal brings no prorated refund for the rest of a yearly term","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s20","s23","s24"],"label":"Turn off auto-renewal"},{"channel":"direct_web","label":"Close the account early","applies_to":"IDrive accounts you want to end before the current subscription term runs out, such as within 15 days of opening for a refund","who":"The account holder","method":"form","start_url":"https://www.idrive.com/support","steps":[{"do":"Restore or download any files you want to keep first","expect":null},{"do":"Contact IDrive's Support Team through the support page and ask to cancel the account before the end of the subscription term","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"A refund is issued only if the account is cancelled within 15 days of its creation; after that, prorated refunds are case by case","fees":null,"source_ids":["s22","s23","s7","s8","s17"]}],"pay_less":[{"type":"free_plan","what":"IDrive Basic is free with 10 GB and needs no credit card. A free account inactive for 90 days may be terminated without notice","evidence":"documented","source_ids":["s12","s13"]},{"type":"downgrade","what":"Move to a smaller plan. A monthly plan downgraded mid-month gets no prorated refund for the rest of that month","evidence":"documented","source_ids":["s14","s21"]},{"type":"discount_program","what":"New sign-ups get 30% off the first year, or 50% off the first year of a 2-year plan; standard pricing applies from the second year","evidence":"documented","source_ids":["s15","s16"]}],"export":[],"after_cancel":{"access_until":"The end of the current subscription term","data_kept":"None: when the account terminates, your data and its backups are removed; IDrive permanently deletes stored data from its active systems within 10 days","you_lose":["Access to your IDrive account","All backed-up files and folders, permanently deleted from the IDrive cloud"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Restore everything you need before the term ends: backups are permanently deleted afterwards","IDrive's FAQ says auto-renewal can be turned off 15 days after the account is created; to close the account sooner, or before the term ends, contact IDrive Support","Renewals charge standard pricing after a discounted first year","A refund is only certain within 15 days of opening the account"]},"sources":[{"id":"s1","url":"https://www.idrive.com/online-backup-billing-faq","title":"Billing FAQ","publisher":"vendor","quote":"Why has auto-renewal been activated for my account? How do I disable it?","supports":"the FAQ on turning off auto-renewal"},{"id":"s2","url":"https://www.idrive.com/online-backup-billing-faq","title":"Billing FAQ","publisher":"vendor","quote":"sign in to your account via our website, and click the username.","supports":"the first steps"},{"id":"s3","url":"https://www.idrive.com/online-backup-billing-faq","title":"Billing FAQ","publisher":"vendor","quote":"Select Profile Details under My Account tab, and click the Cancel my auto-renewal button.","supports":"the cancel control"},{"id":"s4","url":"https://www.idrive.com/online-backup-billing-faq","title":"Billing FAQ","publisher":"vendor","quote":"You will lose access to your IDrive account, and your files and folders will be permanently deleted from the IDrive cloud.","supports":"what happens when the term ends after auto-renewal is turned off"},{"id":"s5","url":"https://www.idrive.com/terms-and-conditions","title":"IDrive usage terms","publisher":"vendor","quote":"You must cancel your account before it renews each month or year to avoid charges for the next billing period to your payment method on file.","supports":"cancel before renewal"},{"id":"s6","url":"https://www.idrive.com/terms-and-conditions","title":"IDrive usage terms","publisher":"vendor","quote":"For yearly accounts created after November 23, 2011, you have the option of disabling auto-renewal and your account will terminate at the end of your annual term.","supports":"when a yearly account ends"},{"id":"s7","url":"https://www.idrive.com/terms-and-conditions","title":"IDrive usage terms","publisher":"vendor","quote":"Refunds are issued if the account is canceled within fifteen (15) days of its creation date.","supports":"the 15-day refund"},{"id":"s8","url":"https://www.idrive.com/terms-and-conditions","title":"IDrive usage terms","publisher":"vendor","quote":"After 15 days, pro-rated refunds are issued on a case-by-case basis, subject to eligibility.","supports":"refunds after 15 days"},{"id":"s9","url":"https://www.idrive.com/terms-and-conditions","title":"IDrive usage terms","publisher":"vendor","quote":"No pro-rated refunds will be issued for the time remaining in your annual subscription if you choose to disable auto-renewal.","supports":"no refund for turning off renewal"},{"id":"s10","url":"https://www.idrive.com/online-backup-billing-faq","title":"Billing FAQ","publisher":"vendor","quote":"Yearly refunds may be provided on a case-by-case basis if there has been a technical issue affecting your quality of service.","supports":"yearly refunds"},{"id":"s11","url":"https://www.idrive.com/online-backup-billing-faq","title":"Billing FAQ","publisher":"vendor","quote":"each month of use prior to your account cancellation would be billed according to your monthly plan rate.","supports":"how a yearly refund is calculated"},{"id":"s12","url":"https://www.idrive.com/pricing","title":"Pricing","publisher":"vendor","quote":"Basic Free 10 GB No credit card required","supports":"the free plan"},{"id":"s13","url":"https://www.idrive.com/terms-and-conditions","title":"IDrive usage terms","publisher":"vendor","quote":"if a Free Account is inactive for ninety (90) days, then we reserve the right to terminate the Free Account without providing additional notice.","supports":"inactive free accounts"},{"id":"s14","url":"https://www.idrive.com/terms-and-conditions","title":"IDrive usage terms","publisher":"vendor","quote":"is downgraded to a smaller plan (\"new plan\") (a plan that costs less per month than the current plan) during the middle of a month.","supports":"monthly plans can be downgraded to a smaller plan"},{"id":"s15","url":"https://www.idrive.com/pricing","title":"Pricing","publisher":"vendor","quote":"Sign up today and get 30% off on your first year or get 50% off on your first year for a 2 year plan.","supports":"first-year discounts"},{"id":"s16","url":"https://www.idrive.com/pricing","title":"Pricing","publisher":"vendor","quote":"The discounted price applies to the first year of the selected plan. Standard pricing will apply from the second year onward.","supports":"renewal at standard price"},{"id":"s17","url":"https://www.idrive.com/terms-and-conditions","title":"IDrive usage terms","publisher":"vendor","quote":"if the account is canceled for any reason, user data and its backups will be removed from our storage servers","supports":"data is removed on cancellation"},{"id":"s18","url":"https://www.idrive.com/terms-and-conditions","title":"IDrive usage terms","publisher":"vendor","quote":"IDrive will permanently delete stored data from its active systems within 10 days (or such other period as stated in our Privacy Policy).","supports":"deletion timeline"},{"id":"s19","url":"https://www.idrive.com/online-backup-billing-faq","title":"Billing FAQ","publisher":"vendor","quote":"After your subscription term ends, you will lose access to your IDrive account and your files and folders will be permanently deleted from the IDrive cloud.","supports":"what you lose"},{"id":"s20","url":"https://www.idrive.com/terms-and-conditions","title":"IDrive usage terms","publisher":"vendor","quote":"You also agree that the enrollment for the next service period is automatic and paid in advance.","supports":"automatic renewal"},{"id":"s21","url":"https://www.idrive.com/terms-and-conditions","title":"IDrive usage terms","publisher":"vendor","quote":"We will not issue any pro-rated refunds for the remaining period of a month when an account with a monthly subscription plan","supports":"no prorated refund for a mid-month downgrade"},{"id":"s22","url":"https://www.idrive.com/online-backup-billing-faq","title":"Billing FAQ","publisher":"vendor","quote":"To cancel your account before the end of your subscription term, please contact our Support Team.","supports":"closing the account early through Support (the link goes to idrive.com/support)"},{"id":"s23","url":"https://www.idrive.com/online-backup-billing-faq","title":"Billing FAQ","publisher":"vendor","quote":"Refunds for monthly and yearly subscriptions can only be issued for accounts cancelled within 15 days of their creation.","supports":"the 15-day refund window in the FAQ"},{"id":"s24","url":"https://www.idrive.com/online-backup-billing-faq","title":"Billing FAQ","publisher":"vendor","quote":"However, if our support team resolves such a technical issue, no refund will be issued.","supports":"no yearly refund once support fixes the issue"},{"id":"s25","url":"https://www.idrive.com/online-backup-billing-faq","title":"Billing FAQ","publisher":"vendor","quote":"you have the option of disabling auto-renewal 15 days after your account's creation.","supports":"when auto-renewal can be turned off"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["When an account closed early through IDrive Support stops, and how a 15-day refund is paid, isn't stated on IDrive's public pages","Whether IDrive's mobile apps sell plans through the App Store or Google Play isn't stated in IDrive's FAQs","No confirmation email or on-screen status after Cancel my auto-renewal is described","How to restore or download all your files before the term ends isn't covered in IDrive's billing FAQ or Terms","IDrive e2, IDrive 360 and other IDrive products aren't covered by this guide"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked the auto-renewal steps, renewal, refund and deletion rules against IDrive's billing FAQ, Terms and pricing page: confirmed","Added a route for closing the account early: the billing FAQ says to contact the Support Team, linking to idrive.com/support (s22)","Refund: removed 'full' (IDrive doesn't say refunds within 15 days are full) and added that no yearly refund is given once support resolves the technical issue (s24)","The deletion warning is FAQ text, not a documented on-screen message: removed it as the last step's expected screen","Added a tip that the FAQ allows turning off auto-renewal 15 days after the account is created (s25)"]}},"page":"https://stackcut.io/cancel/idrive","json":"https://stackcut.io/exits/idrive.json","evidence":{"packet_revision":"4595c0b35f025434c03b953f98a8f90f5caba0f7e109941a04841871f12b21e9","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"idrive--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"idrive--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"ilovepdf","name":"iLovePDF","category":"productivity","website":"https://www.ilovepdf.com","domains":["ilovepdf.com"],"summary":"Cancel Premium on the web in your iLovePDF account settings (User Profile) at least 7 calendar days before renewal, or it renews. You keep Premium until the paid period ends; unused time isn't refunded. App Store, Google Play, Microsoft Store and Huawei subscriptions are cancelled in that store.","routes":[{"channel":"direct_web","applies_to":"iLovePDF Premium subscriptions bought on the iLovePDF website (paid through Stripe), monthly or annual","who":"The account holder, signed in to the iLovePDF account that pays","method":"self_serve","start_url":null,"steps":[{"do":"Sign in at ilovepdf.com and open your account settings (your User Profile), where you can manage or unsubscribe from services","expect":null},{"do":"Cancel the subscription there. Billing, then Plans and packages shows your subscription type; iLovePDF's pages don't name the cancel button","expect":null},{"do":"Do this at least 7 calendar days before the subscription's renewal date","expect":null}],"confirm_by":null,"effective":"The subscription is not renewed; you keep the services you paid for until the end of the current monthly or annual period, then they stop","notice":"Cancel at least 7 calendar days before the expiration date, or the monthly or annual subscription renews automatically. A free trial becomes a paid subscription unless cancelled before it ends","refund":"Cancelling doesn't refund amounts already paid for the remaining time. A consumer can withdraw within 14 calendar days of subscribing by notice through the contact form, but that right ends once you use, download or install the services","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s37","s40","s41"]},{"channel":"apple_app_store","applies_to":"Premium bought in the iLovePDF iPhone or iPad app (billed by Apple)","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then the iLovePDF subscription","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription","expect":null}],"confirm_by":"The subscription shows an expiration message in red text, or has no Cancel button","effective":null,"notice":"For an Apple-billed trial, cancel at least 24 hours before the trial ends","refund":"iLovePDF can't manage App Store payments or invoices: ask Apple","fees":null,"source_ids":["s1","s13","s14","s15","s16"]},{"channel":"google_play","applies_to":"Premium bought in the iLovePDF Android app (billed by Google Play)","who":"The Google account that bought the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to subscriptions in Google Play (on a computer or in the Play Store app)","expect":"Manage"},{"do":"For the iLovePDF subscription, click Manage, then Cancel subscription","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time you've already paid","notice":null,"refund":"iLovePDF can't manage Google Play payments or invoices: ask Google Play","fees":null,"source_ids":["s1","s13","s17","s18","s19"]},{"channel":"reseller_or_partner","label":"Microsoft Store or Huawei AppGallery","applies_to":"Premium paid through the Microsoft Store or Huawei AppGallery","who":"The store account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"Cancel the subscription in the subscription settings of the store you paid through; iLovePDF can't manage billing there","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s1","s13"]},{"channel":"sales_contract","applies_to":"iLovePDF Business accounts on conditions agreed with iLovePDF (Business users can also pay by bank transfer or SEPA)","who":"The company's account admin, with iLovePDF","method":"contact_sales","start_url":"https://www.ilovepdf.com/contact","steps":[{"do":"Check the renewal and notice terms in the conditions your company agreed with iLovePDF","expect":null},{"do":"Cancel through your User Profile, or notify iLovePDF that you're cancelling, before the renewal date","expect":null}],"confirm_by":null,"effective":null,"notice":"Business subscriptions renew automatically under the specific conditions agreed with iLovePDF","refund":null,"fees":null,"source_ids":["s1","s20","s21","s37"]}],"pay_less":[{"type":"free_plan","what":"Keep a free account instead: the Free plan gives access to iLovePDF's core tools for light use, with limited document processing. You can downgrade anytime in account settings","evidence":"documented","source_ids":["s2","s22"]},{"type":"annual_billing","what":"Switch Premium from monthly to annual billing; the pricing page marks yearly billing -42%. A change of frequency starts a new subscription from the change date, and if you paid through Stripe, unused paid time is returned as a positive balance","evidence":"documented","source_ids":["s23","s24","s25","s38"]},{"type":"seat_reduction","what":"On a team Premium plan, adjust the number of users in Billing, Plans and packages","evidence":"documented","source_ids":["s26"]},{"type":"student_or_nonprofit","what":"Students and teachers can register for iLovePDF Education and get a full year of Premium free; institutions can ask for an education licence","evidence":"documented","source_ids":["s27","s28","s39"]}],"export":[{"data":"Signed documents and signature requests (originals, signed versions and audit trails)","how":"In your profile, open Signatures: Signed holds your completed, signed documents, and Overview has options to download originals, signed versions or audit trails","format":null,"limits":"Documents signed in a signature request are kept as long as the law requires; files processed with the other tools are deleted within two hours, so download them from Activity right away","source_ids":["s29","s30","s31","s32","s33"]}],"after_cancel":{"access_until":"The end of the monthly or annual period you paid for","data_kept":"Files you process are deleted within two hours; documents signed in a signature request are kept as long as the law requires. How long the account itself is kept isn't stated; you can ask for it to be deleted through the contact form (no refund)","you_lose":["Premium services once the paid period ends","Unused paid time: cancelling doesn't refund it"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancel at least 7 calendar days before the renewal date, or the subscription renews","Check how it was paid: App Store, Google Play, Microsoft Store and Huawei AppGallery subscriptions can only be cancelled in that store","Uninstalling the Android app does not cancel a Google Play subscription","A free trial turns into a paid subscription unless cancelled before it ends; each user gets the trial only once","Deleting the account (through the contact form) does not refund anything","Download signed documents and audit trails before you go"]},"sources":[{"id":"s1","url":"https://www.ilovepdf.com/help/terms","title":"Terms and conditions of iLovePDF","publisher":"vendor","quote":"At any time and without cause, through your User Profile or on the corresponding Distribution Platform.","supports":"cancel any time in your profile, or in the store you paid through"},{"id":"s2","url":"https://www.ilovepdf.com/pricing","title":"iLovePDF pricing","publisher":"vendor","quote":"Absolutely. You're always in control—upgrade, downgrade, or cancel anytime in your account settings.","supports":"cancelling or downgrading in account settings"},{"id":"s3","url":"https://www.ilovepdf.com/blog/guide-ilovepdf-profile-settings","title":"A complete guide to iLovePDF's profile settings","publisher":"vendor","quote":"Review your subscription type","supports":"Billing, Plans and packages shows the subscription"},{"id":"s4","url":"https://www.ilovepdf.com/help/terms","title":"Terms and conditions of iLovePDF","publisher":"vendor","quote":"unless You expressly cancel your subscription at least seven (7) calendar days before the expiration date of your subscription","supports":"the 7-day notice before renewal"},{"id":"s5","url":"https://www.ilovepdf.com/help/terms","title":"Terms and conditions of iLovePDF","publisher":"vendor","quote":"once the term of your current subscription (monthly or annual) ends, your subscription and billing authorisation shall be automatically renewed indefinitely","supports":"automatic renewal"},{"id":"s6","url":"https://www.ilovepdf.com/help/terms","title":"Terms and conditions of iLovePDF","publisher":"vendor","quote":"CANCELLATION IMPLIES THAT (I) YOUR SUBSCRIPTION WILL NOT BE AUTOMATICALLY RENEWED UPON EXPIRATION DATE; AND (II) THE SERVICES WILL CEASE ON THE DATE OF TERMINATION OF YOUR SUBSCRIPTION.","supports":"what cancelling does"},{"id":"s7","url":"https://www.ilovepdf.com/help/terms","title":"Terms and conditions of iLovePDF","publisher":"vendor","quote":"IF YOU CANCEL YOUR SUBSCRIPTION, YOU WILL CONTINUE TO RECEIVE THE SERVICES FOR WHICH YOU HAVE PAID THE PRICE","supports":"access continues to the end of the paid period"},{"id":"s8","url":"https://www.ilovepdf.com/help/terms","title":"Terms and conditions of iLovePDF","publisher":"vendor","quote":"CANCELLATION OF YOUR SUBSCRIPTION DOES NOT ENTITLE YOU TO A REFUND OF THE AMOUNTS ALREADY PAID FOR THE REMAINING SUBSCRIPTION TIME","supports":"no refund for unused time"},{"id":"s9","url":"https://www.ilovepdf.com/help/terms","title":"Terms and conditions of iLovePDF","publisher":"vendor","quote":"If You have the legal status of consumer, You have the legal right to withdraw, in whole or in part, from the contract of Services within fourteen (14) calendar days","supports":"the 14-day withdrawal right for consumers"},{"id":"s10","url":"https://www.ilovepdf.com/help/terms","title":"Terms and conditions of iLovePDF","publisher":"vendor","quote":"YOUR RIGHT OF WITHDRAWAL WILL EXPIRE BEFORE THE FOURTEEN (14) DAY PERIOD: ON THE SPECIFIC DATE YOU USE, CONSUME, FULLY DOWNLOAD, AND/OR INSTALL","supports":"the withdrawal right ends once you use the services"},{"id":"s11","url":"https://www.ilovepdf.com/help/terms","title":"Terms and conditions of iLovePDF","publisher":"vendor","quote":"You must notify ILOVEPDF through the contact form of your decision to withdraw from the contract","supports":"how to withdraw"},{"id":"s12","url":"https://www.ilovepdf.com/help/terms","title":"Terms and conditions of iLovePDF","publisher":"vendor","quote":"IF BEFORE THE END OF THE FREE TRIAL PERIOD YOU DO NOT CANCEL YOUR SUBSCRIPTION, THE SERVICE WILL AUTOMATICALLY BE RENEWED","supports":"a free trial converts to paid"},{"id":"s13","url":"https://www.ilovepdf.com/help/terms","title":"Terms and conditions of iLovePDF","publisher":"vendor","quote":"If You have subscribed through the App Store, Play Store, Microsoft Store, and/or Huawei AppGallery platforms, ILOVEPDF cannot manage your billing periods, payments, invoices","supports":"store-billed subscriptions are managed by the store"},{"id":"s14","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple cancel steps"},{"id":"s15","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm an Apple cancellation"},{"id":"s16","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.","supports":"the Apple trial notice"},{"id":"s17","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"the Google Play cancel steps"},{"id":"s18","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when a Google Play cancellation takes effect"},{"id":"s19","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"Important: When you uninstall an app, your subscription won't cancel.","supports":"uninstalling doesn't cancel"},{"id":"s20","url":"https://www.ilovepdf.com/help/terms","title":"Terms and conditions of iLovePDF","publisher":"vendor","quote":"OR, IN THE CASE OF BUSINESS USERS, UNDER THE SPECIFIC CONDITIONS AGREED.","supports":"Business renewals follow the agreed conditions"},{"id":"s21","url":"https://www.ilovepdf.com/help/terms","title":"Terms and conditions of iLovePDF","publisher":"vendor","quote":"bank transfer and, in some cases, SEPA payments (option available only to Business Users)","supports":"Business billing by bank transfer or SEPA"},{"id":"s22","url":"https://www.ilovepdf.com/pricing","title":"iLovePDF pricing","publisher":"vendor","quote":"The Free Plan gives you access to our core tools, perfect for light use.","supports":"the Free plan"},{"id":"s23","url":"https://www.ilovepdf.com/pricing","title":"iLovePDF pricing","publisher":"vendor","quote":"-42%","supports":"the annual billing discount badge"},{"id":"s24","url":"https://www.ilovepdf.com/help/terms","title":"Terms and conditions of iLovePDF","publisher":"vendor","quote":"the frequency of the subscription (from annual to monthly and vice versa)","supports":"switching between monthly and annual billing"},{"id":"s25","url":"https://www.ilovepdf.com/help/terms","title":"Terms and conditions of iLovePDF","publisher":"vendor","quote":"provide You with a positive balance equivalent to the amount of Services already paid for but not enjoyed","supports":"unused paid time becomes a balance on a plan change"},{"id":"s26","url":"https://www.ilovepdf.com/blog/guide-ilovepdf-profile-settings","title":"A complete guide to iLovePDF's profile settings","publisher":"vendor","quote":"Adjust the number of users in your team workspace","supports":"reducing team users in Plans and packages"},{"id":"s27","url":"https://www.ilovepdf.com/education","title":"iLovePDF for Education","publisher":"vendor","quote":"Register now and enjoy a full year on us.","supports":"a free year for education users"},{"id":"s28","url":"https://www.ilovepdf.com/pricing","title":"iLovePDF pricing","publisher":"vendor","quote":"Get a full year of Premium for free","supports":"the free year is Premium"},{"id":"s29","url":"https://www.ilovepdf.com/blog/guide-ilovepdf-profile-settings","title":"A complete guide to iLovePDF's profile settings","publisher":"vendor","quote":"Here's where all your completed, signed documents are stored.","supports":"where signed documents are kept"},{"id":"s30","url":"https://www.ilovepdf.com/blog/guide-ilovepdf-profile-settings","title":"A complete guide to iLovePDF's profile settings","publisher":"vendor","quote":"Options to download originals, signed versions, or audit trails","supports":"what you can download"},{"id":"s31","url":"https://www.ilovepdf.com/blog/files-safe-with-ilovepdf","title":"Are my files safe with iLovePDF?","publisher":"vendor","quote":"documents signed in a signature request are looked after for safekeeping for as long as the law legally requires.","supports":"how long signed documents are kept"},{"id":"s32","url":"https://www.ilovepdf.com/help/terms","title":"Terms and conditions of iLovePDF","publisher":"vendor","quote":"ILOVEPDF will automatically delete files from your Content within two (2) hours of processing them on ILOVEPDF servers","supports":"processed files are deleted within two hours"},{"id":"s33","url":"https://www.ilovepdf.com/blog/guide-ilovepdf-profile-settings","title":"A complete guide to iLovePDF's profile settings","publisher":"vendor","quote":"Just note that files are stored temporarily here, so be sure to download them promptly as they're deleted automatically in two hours.","supports":"download processed files from Activity promptly"},{"id":"s34","url":"https://www.ilovepdf.com/help/terms","title":"Terms and conditions of iLovePDF","publisher":"vendor","quote":"You can request at any time the deletion of your ILOVEPDF User Account through the contact form.","supports":"deleting the account"},{"id":"s35","url":"https://www.ilovepdf.com/help/terms","title":"Terms and conditions of iLovePDF","publisher":"vendor","quote":"However, You will not be entitled to a refund of the amounts You have paid to ILOVEPDF","supports":"deleting the account doesn't refund"},{"id":"s36","url":"https://www.ilovepdf.com/help/terms","title":"Terms and conditions of iLovePDF","publisher":"vendor","quote":"The User can only enjoy the Free Trial Period once.","supports":"one free trial per user"},{"id":"s37","url":"https://www.ilovepdf.com/help/terms","title":"Terms and conditions of iLovePDF","publisher":"vendor","quote":"You may cancel your subscriptions at any time by notifying ILOVEPDF","supports":"cancelling by notifying iLovePDF"},{"id":"s38","url":"https://www.ilovepdf.com/help/terms","title":"Terms and conditions of iLovePDF","publisher":"vendor","quote":"ALWAYS PROVIDED THAT YOU HAVE USED STRIPE AS A PAYMENT METHOD","supports":"the positive balance applies to Stripe payments"},{"id":"s39","url":"https://www.ilovepdf.com/education","title":"iLovePDF for Education","publisher":"vendor","quote":"Get a Full Education License and bring iLovePDF to your school.","supports":"education licences for schools"},{"id":"s40","url":"https://www.ilovepdf.com/help/terms","title":"Terms and conditions of iLovePDF","publisher":"vendor","quote":"Payments to ILOVEPDF can be made via the following platforms: (i) Stripe;","supports":"web payments go through Stripe"},{"id":"s41","url":"https://www.ilovepdf.com/help/terms","title":"Terms and conditions of iLovePDF","publisher":"vendor","quote":"manage and/or unsubscribe from Services","supports":"unsubscribing in the User Profile"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["iLovePDF's pages say to cancel in your account settings (User Profile) but don't show the cancel screens, name the cancel button or say what confirms the cancellation","This guide doesn't yet cover the Microsoft Store and Huawei AppGallery cancel screens, or when those cancellations take effect","How long account data is kept after cancelling, or after an account deletion request, is not stated","When a team seat reduction lowers the bill is not stated beyond the terms' plan-change clause","Business plans renew under conditions agreed individually; their notice period and how notice must be sent aren't published"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked every route fact against iLovePDF's Terms, pricing page, profile-settings guide and education page, and Apple's and Google's help pages","Web route: the profile-settings guide doesn't cover cancelling, so the steps now say to cancel in account settings (User Profile) without claiming the button sits in Plans and packages","Web payments: the Terms list Stripe (not PayPal) for website payments; corrected applies_to","Annual billing: the positive balance for unused time applies only to Stripe payments","Business route: removed the unsupported contact-form step; the Terms say you cancel by notifying iLovePDF or in the User Profile","Summary: no longer names Billing, Plans and packages as the cancel location"]}},"delete_account":{"url":"https://www.ilovepdf.com/contact","difficulty":"hard","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/ilovepdf","json":"https://stackcut.io/exits/ilovepdf.json","evidence":{"packet_revision":"29eaaefe10ff6155bbf179bb1bd521b98dd503d51408157b62ba23cd6fd93f6b","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"ilovepdf--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"ilovepdf--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"ilovepdf--google-play--r3","channel":"google_play","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"ilovepdf--reseller-or-partner--r4","channel":"reseller_or_partner","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"ilovepdf--sales-contract--r5","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"imdb_pro","name":"IMDbPro","category":"other_digital","website":"https://pro.imdb.com","domains":["pro.imdb.com","imdb.com"],"summary":"Cancel on a desktop computer: open Cancel Membership in Account Settings (or Cancel at the bottom of any page), select Continue to cancel, then Confirm cancellation; without that last click nothing is cancelled. The IMDbPro apps can't cancel. Access lasts until the membership period ends.","routes":[{"channel":"direct_web","applies_to":"IMDbPro memberships billed by IMDbPro, such as the Premium Subscription (the Basic Subscription is free)","who":"The member, signed in to IMDbPro on a desktop computer","method":"self_serve","start_url":null,"steps":[{"do":"On a desktop computer, sign in to your IMDbPro membership (the iOS and Android apps can't manage it)","expect":null},{"do":"Open the Cancel Membership page in Account Settings, or select Cancel at the bottom of any page","expect":"Cancel Membership page"},{"do":"Select Continue to cancel and go on until you reach the feedback page","expect":"a page to provide feedback"},{"do":"Select the Confirm cancellation button; the cancellation isn't complete without it","expect":null}],"confirm_by":null,"effective":"You can still access IMDbPro until the end of your membership period","notice":null,"refund":null,"fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s10","s19"]}],"pay_less":[{"type":"free_plan","what":"The IMDbPro Basic Subscription offers limited functionality at no cost; ending Premium removes your page's images, demo reels and customizations","evidence":"documented","source_ids":["s17","s8"]}],"export":[],"after_cancel":{"access_until":"The end of your membership period","data_kept":"If you renew Premium within 12 months of cancelling, your page's images, demo reels and customizations are restored within 24 hours. Items managed through a Basic Subscription can't be recovered. How long other account data is kept isn't stated","you_lose":["On Premium: images and photos uploaded through the membership, demo reels and primary video customizations; Known For credits and professions revert to IMDb's algorithm","On Premium: your IMDb page itself, if it has no verified filmography credits when you cancel","On Basic: page management, Page Controls, self-verified information, awards and credits, and your Vanity URL, which can't be recovered"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"Continue to cancel leads to a feedback page; the member must then select Confirm cancellation. The Cancel Membership page also offers Remind me later, which keeps the membership active","tips":["Neither the iOS nor the Android app can sign up for or manage IMDbPro; cancel on a desktop computer","New members get a 30-day free trial of Premium; cancel it the same way","Remind me later does not cancel: it keeps the membership and emails a reminder 3 days before the next renewal only","If the account signs in with Amazon, deleting that Amazon account also deletes the IMDb and IMDbPro accounts and all associated data","Verified credits and filmography are not affected by cancelling","For help cancelling, IMDb points to its Contact Us page"]},"sources":[{"id":"s1","url":"https://help.imdb.com/article/imdbpro/your-account/how-do-i-cancel-my-imdbpro-membership/GBCYHYSYPBFUW5ME","title":"How do I cancel my IMDbPro membership?","publisher":"vendor","quote":"while logged into your IMDbPro membership on your desktop computer","supports":"cancel on a desktop computer while signed in"},{"id":"s2","url":"https://help.imdb.com/article/imdbpro/your-account/how-do-i-cancel-my-imdbpro-membership/GBCYHYSYPBFUW5ME","title":"How do I cancel my IMDbPro membership?","publisher":"vendor","quote":"You'll still be able to access IMDbPro until the end of your membership period.","supports":"when access ends"},{"id":"s3","url":"https://help.imdb.com/article/imdbpro/your-account/how-do-i-cancel-my-imdbpro-membership/GBCYHYSYPBFUW5ME","title":"How do I cancel my IMDbPro membership?","publisher":"vendor","quote":"To cancel your IMDbPro membership, please visit the Cancel Membership page in the Account Settings section.","supports":"where the cancel page is"},{"id":"s4","url":"https://help.imdb.com/article/imdbpro/your-account/how-do-i-cancel-my-imdbpro-membership/GBCYHYSYPBFUW5ME","title":"How do I cancel my IMDbPro membership?","publisher":"vendor","quote":"You can also select Cancel located at the bottom of every page.","supports":"the alternative Cancel link"},{"id":"s5","url":"https://help.imdb.com/article/imdbpro/your-account/how-do-i-cancel-my-imdbpro-membership/GBCYHYSYPBFUW5ME","title":"How do I cancel my IMDbPro membership?","publisher":"vendor","quote":"button in order to complete the cancellation.","supports":"the final confirm button"},{"id":"s6","url":"https://help.imdb.com/article/imdbpro/your-account/how-do-i-cancel-my-imdbpro-membership/GBCYHYSYPBFUW5ME","title":"How do I cancel my IMDbPro membership?","publisher":"vendor","quote":"you cannot manage your IMDbPro account from the IMDbPro app at this time.","supports":"the app cannot cancel"},{"id":"s7","url":"https://help.imdb.com/article/imdbpro/your-account/what-happens-when-i-cancel-or-downgrade-my-imdbpro-membership/G44C4UXLCMW5CPEZ","title":"What happens when I cancel or downgrade my IMDbPro membership?","publisher":"vendor","quote":"Your IMDb verified credits and filmography will not be affected by your cancellation.","supports":"verified credits are kept"},{"id":"s8","url":"https://help.imdb.com/article/imdbpro/your-account/what-happens-when-i-cancel-or-downgrade-my-imdbpro-membership/G44C4UXLCMW5CPEZ","title":"What happens when I cancel or downgrade my IMDbPro membership?","publisher":"vendor","quote":"When your IMDbPro Premium Subscription ends, the following will no longer be displayed on your IMDb and IMDbPro pages:","supports":"what Premium members lose"},{"id":"s9","url":"https://help.imdb.com/article/imdbpro/your-account/how-do-i-cancel-my-imdbpro-membership/GBCYHYSYPBFUW5ME","title":"How do I cancel my IMDbPro membership?","publisher":"vendor","quote":"Remind me later","supports":"the Remind me later option on the cancel page"},{"id":"s10","url":"https://help.imdb.com/article/imdbpro/your-account/how-do-i-cancel-my-imdbpro-membership/GBCYHYSYPBFUW5ME","title":"How do I cancel my IMDbPro membership?","publisher":"vendor","quote":"to proceed until you reach a page to provide feedback.","supports":"the feedback page before the final confirm"},{"id":"s11","url":"https://help.imdb.com/article/imdbpro/your-account/what-happens-when-i-cancel-or-downgrade-my-imdbpro-membership/G44C4UXLCMW5CPEZ","title":"What happens when I cancel or downgrade my IMDbPro membership?","publisher":"vendor","quote":"When you end your IMDbPro Basic Subscription, you will not be able to recover the following on your IMDb and IMDbPro pages:","supports":"Basic subscription items cannot be recovered after it ends"},{"id":"s12","url":"https://help.imdb.com/article/imdbpro/your-account/how-do-i-cancel-my-imdbpro-membership/GBCYHYSYPBFUW5ME","title":"How do I cancel my IMDbPro membership?","publisher":"vendor","quote":"receive a reminder email 3 days before your membership renews.","supports":"what Remind me later does"},{"id":"s13","url":"https://help.imdb.com/article/imdbpro/your-account/how-do-i-cancel-my-imdbpro-membership/GBCYHYSYPBFUW5ME","title":"How do I cancel my IMDbPro membership?","publisher":"vendor","quote":"If you need help canceling, please visit the Contact Us page and let us know how we can help.","supports":"help with cancelling"},{"id":"s14","url":"https://help.imdb.com/article/imdbpro/your-account/what-happens-when-i-cancel-or-downgrade-my-imdbpro-membership/G44C4UXLCMW5CPEZ","title":"What happens when I cancel or downgrade my IMDbPro membership?","publisher":"vendor","quote":"If you choose to renew your IMDbPro Premium Subscription membership within 12 months of cancellation,","supports":"restoring Premium items after renewing"},{"id":"s15","url":"https://help.imdb.com/article/imdbpro/your-account/what-happens-when-i-cancel-or-downgrade-my-imdbpro-membership/G44C4UXLCMW5CPEZ","title":"What happens when I cancel or downgrade my IMDbPro membership?","publisher":"vendor","quote":"the above information will be restored to your page within 24 hours.","supports":"how fast Premium items come back"},{"id":"s16","url":"https://help.imdb.com/article/imdbpro/your-account/what-happens-when-i-cancel-or-downgrade-my-imdbpro-membership/G44C4UXLCMW5CPEZ","title":"What happens when I cancel or downgrade my IMDbPro membership?","publisher":"vendor","quote":"If your IMDb page does not have any verified filmography credits at the time of your cancellation, it will also be removed.","supports":"pages without verified credits are removed"},{"id":"s17","url":"https://help.imdb.com/article/imdbpro/membership-benefits/which-imdbpro-subscription-is-right-for-me/GH39495X7KWY4PMP","title":"Which IMDbPro Subscription is right for me?","publisher":"vendor","quote":"limited functionality at no cost","supports":"the Basic Subscription is free"},{"id":"s18","url":"https://help.imdb.com/article/imdbpro/your-account/imdbpro-free-trial-how-to-get-started/GUATRCA46SED9YUG","title":"IMDbPro Free Trial: How to get started","publisher":"vendor","quote":"We offer a 30-day free trial of IMDbPro Premium Subscription to new members.","supports":"the free trial"},{"id":"s19","url":"https://help.imdb.com/article/imdbpro/mobile-web-apps/imdbpro-app-faq/GT42M9UH6MUUHTTE","title":"IMDbPro App FAQ","publisher":"vendor","quote":"You cannot sign up via the iOS app or manage your IMDbPro account from either app at this time.","supports":"neither app can sign up or manage the membership"},{"id":"s20","url":"https://help.imdb.com/article/imdbpro/your-account/use-your-amazon-account-for-imdbpro/GEUBYNU96XPVJLWF","title":"Use your Amazon account for IMDbPro","publisher":"vendor","quote":"deleting your Amazon account also deletes your IMDb and IMDbPro accounts, and all associated data","supports":"deleting an Amazon account deletes the IMDbPro account"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Renewal, refund and free-trial conversion terms aren't on IMDbPro's help pages; they would be in the IMDbPro Subscriber Agreement, which isn't confirmed here","Whether the 30-day Premium free trial turns into a paid membership automatically isn't stated on the help pages","The help pages don't say what confirmation is shown or emailed after cancelling","Prices, annual billing and the steps to move from Premium to the free Basic Subscription aren't on IMDbPro's help pages","How long IMDb keeps account data after cancelling isn't documented, beyond Premium page items being restorable for 12 months"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["The Basic Subscription is free (limited functionality at no cost); the route no longer treats it as a paid plan, and it's listed as the free option","Steps now say the cancellation isn't complete until Confirm cancellation is selected","Remind me later keeps the membership active and only emails a reminder 3 days before the next renewal","Expanded what you lose: a Premium page without verified credits is removed; Basic loses page management and the Vanity URL; Premium items return if you renew within 12 months","Confirmed no App Store or Google Play route: neither app can sign up for or manage the membership","Added the Amazon-account deletion warning and the Contact Us help route"]}},"delete_account":{"url":"https://www.imdb.com/registration/delete","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/imdb_pro","json":"https://stackcut.io/exits/imdb_pro.json","evidence":{"packet_revision":"47ec1abb4150ccdbff860ae13ce56522eb7743f3a46645b7bf83c0416c9f3300","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"imdb-pro--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"incogni","name":"Incogni","category":"security_privacy","website":"https://incogni.com","domains":["incogni.com"],"summary":"Sign in at incogni.com, open Profile, Subscription & billing, click Manage next to your plan and choose Cancel subscription. You keep the service until the paid period ends. Bought through NordVPN, Surfshark or Coveron? Cancel with them. Gotcha: deleting the account is separate, needs support, and refunds nothing.","routes":[{"channel":"direct_web","label":"Cancel auto-renewal on the website","applies_to":"Incogni subscriptions bought on incogni.com (payments are handled by Paddle)","who":"The account holder, signed in","method":"self_serve","start_url":"https://incogni.com/login","steps":[{"do":"Go to incogni.com/login and sign in","expect":null},{"do":"Click your email address in the upper-right corner (on mobile, tap the profile icon) and select Profile","expect":"Subscription & billing"},{"do":"Open the Subscription & billing tab in the menu on the left","expect":"Manage, next to your plan name"},{"do":"Click Manage, select Cancel subscription and follow the steps on screen","expect":null}],"confirm_by":null,"effective":"Only future charges stop: you keep the Incogni service until the end of the current subscription period","notice":"Cancel before the period ends: the service renews automatically and your payment method is charged again","refund":"Cancelling doesn't trigger a refund. One 30-day money-back refund per customer after the initial purchase (ask Customer Support); renewals aren't covered, except plans longer than a month renewed in Germany, the Netherlands or the UK (full refund within 30 days of the renewal charge, pro rata after)","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s14"]},{"channel":"direct_web","label":"Through Customer Support","applies_to":"Incogni subscriptions bought from Incogni, if you'd rather not use the account page","who":"The account holder","method":"form","start_url":"https://support.incogni.com/hc/en-us/requests/new","steps":[{"do":"Contact Customer Support with the Contact Us button in the help center (or its request form) and ask them to cancel the automatic renewal","expect":null},{"do":"If you're within 30 days of your first purchase, ask for the money-back refund in the same request","expect":null}],"confirm_by":null,"effective":"Future charges stop; the service runs until the end of the current subscription period","notice":"Before the subscription renews","refund":"One 30-day money-back refund per customer after the initial purchase; not after a renewal, except in Germany, the Netherlands and the UK","fees":null,"source_ids":["s15","s2","s4","s10","s16"]},{"channel":"reseller_or_partner","label":"Bought through NordVPN, Surfshark or Coveron","applies_to":"Incogni subscriptions bought through NordVPN, Surfshark or Coveron (previously NordProtect), or another seller that isn't Incogni's website","who":"The account holder with that company","method":"platform_settings","start_url":null,"steps":[{"do":"Contact the customer support team of the company you bought Incogni from and ask them to cancel it","expect":null}],"confirm_by":"That company's confirmation","effective":null,"notice":null,"refund":"Incogni can't refund a subscription that wasn't bought on its website: ask the original seller","fees":null,"source_ids":["s17","s18","s19"]}],"pay_less":[{"type":"annual_billing","what":"Paying annually instead of monthly saves 50%, per Incogni's pricing page (a standard monthly individual plan costs $15.98 a month)","evidence":"documented","source_ids":["s28","s29"]},{"type":"student_or_nonprofit","what":"Incogni's pricing page links to a Student Discount and a Graduate Discount, offered through Student Beans","evidence":"documented","source_ids":["s30","s31"]}],"export":[],"after_cancel":{"access_until":"The end of the current subscription period","data_kept":"Personal data needed to provide the service is kept for no longer than 24 months after the service ends; support records are kept 6 years from the last ticket. Data brokers that received your removal requests handle your data under their own privacy policies","you_lose":["The Incogni services you bought, once the subscription expires","The rest of the paid period, without a refund, if you delete the account"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Deleting the account is separate from cancelling: only Customer Support can delete it, and the rest of the subscription is forfeited without a refund","Your payment receipt shows Paddle.net * Incogni: Paddle processes the payment on Incogni's behalf","Only one money-back refund per customer, and only within 30 days of the first purchase","Bought through NordVPN, Surfshark or Coveron: cancel with that company, not in Incogni"]},"sources":[{"id":"s1","url":"https://support.incogni.com/hc/en-us/articles/4904006901522-How-to-cancel-the-automatic-renewal-of-my-Incogni-subscription","title":"How to cancel the automatic renewal of my Incogni subscription?","publisher":"vendor","quote":"email address in the upper-right corner on desktop, or tap the profile icon on mobile","supports":"where the profile menu is"},{"id":"s2","url":"https://support.incogni.com/hc/en-us/articles/4904006901522-How-to-cancel-the-automatic-renewal-of-my-Incogni-subscription","title":"How to cancel the automatic renewal of my Incogni subscription?","publisher":"vendor","quote":"Select the \"Subscription & billing\" tab in the menu on the left","supports":"the Subscription & billing tab"},{"id":"s3","url":"https://support.incogni.com/hc/en-us/articles/4904006901522-How-to-cancel-the-automatic-renewal-of-my-Incogni-subscription","title":"How to cancel the automatic renewal of my Incogni subscription?","publisher":"vendor","quote":"Click \"Manage\" next to your plan name to open the drop-down menu","supports":"the Manage menu"},{"id":"s4","url":"https://support.incogni.com/hc/en-us/articles/4904006901522-How-to-cancel-the-automatic-renewal-of-my-Incogni-subscription","title":"How to cancel the automatic renewal of my Incogni subscription?","publisher":"vendor","quote":"Select \"Cancel subscription\" and follow the steps on screen","supports":"the cancel step"},{"id":"s5","url":"https://support.incogni.com/hc/en-us/articles/4904006901522-How-to-cancel-the-automatic-renewal-of-my-Incogni-subscription","title":"How to cancel the automatic renewal of my Incogni subscription?","publisher":"vendor","quote":"you can still use the Incogni services you've bought until the subscription expires","supports":"access after cancelling"},{"id":"s6","url":"https://support.incogni.com/hc/en-us/articles/4904006901522-How-to-cancel-the-automatic-renewal-of-my-Incogni-subscription","title":"How to cancel the automatic renewal of my Incogni subscription?","publisher":"vendor","quote":"cancelling your subscription's auto-renewal does not automatically grant a refund","supports":"cancelling doesn't refund"},{"id":"s7","url":"https://incogni.com/legal/terms-of-service","title":"Incogni Terms of Service","publisher":"vendor","quote":"The Incogni Service renews automatically at the end of each service period and Your chosen payment method is charged again","supports":"auto-renewal"},{"id":"s8","url":"https://incogni.com/legal/terms-of-service","title":"Incogni Terms of Service","publisher":"vendor","quote":"you will continue to receive access to the Services until the end of the then-current subscription period","supports":"when access ends"},{"id":"s9","url":"https://incogni.com/legal/terms-of-service","title":"Incogni Terms of Service","publisher":"vendor","quote":"We guarantee You a right to claim a refund within 30 days following your initial purchase of the Incogni Service","supports":"the 30-day money-back guarantee"},{"id":"s10","url":"https://support.incogni.com/hc/en-us/articles/4903975035410-How-can-I-get-a-refund","title":"How can I get a refund?","publisher":"vendor","quote":"The 30-day money-back guarantee allows for one (1) refund per customer.","supports":"one refund per customer"},{"id":"s11","url":"https://incogni.com/legal/terms-of-service","title":"Incogni Terms of Service","publisher":"vendor","quote":"Once a Service contract is renewed after the initial Service period, it cannot be refunded on the basis of the 30 days money back guarantee","supports":"renewals aren't covered"},{"id":"s12","url":"https://incogni.com/legal/terms-of-service","title":"Incogni Terms of Service","publisher":"vendor","quote":"purchased from Germany (after March 1, 2022), Netherlands, or the United Kingdom","supports":"the renewal refund exception for Germany, the Netherlands and the UK"},{"id":"s13","url":"https://support.incogni.com/hc/en-us/articles/4903975035410-How-can-I-get-a-refund","title":"How can I get a refund?","publisher":"vendor","quote":"please contact our Customer Support team to request a refund.","supports":"how to ask for a refund"},{"id":"s14","url":"https://support.incogni.com/hc/en-us/articles/21010903771538-What-is-Paddle-on-my-billing","title":"What is Paddle on my billing?","publisher":"vendor","quote":"Paddle.net is our trusted payment provider.","supports":"Paddle handles payments"},{"id":"s15","url":"https://support.incogni.com/hc/en-us/articles/4904006901522-How-to-cancel-the-automatic-renewal-of-my-Incogni-subscription","title":"How to cancel the automatic renewal of my Incogni subscription?","publisher":"vendor","quote":"you can cancel your subscription by reaching out to our Customer Support team via the Contact Us button","supports":"cancelling through support"},{"id":"s16","url":"https://incogni.com/legal/terms-of-service","title":"Incogni Terms of Service","publisher":"vendor","quote":"If You prefer to cancel the automatic renewal, you can do so in Your profile at the section Subscription & plan or you can contact customer support","supports":"both ways to cancel"},{"id":"s17","url":"https://support.incogni.com/hc/en-us/articles/4904006901522-How-to-cancel-the-automatic-renewal-of-my-Incogni-subscription","title":"How to cancel the automatic renewal of my Incogni subscription?","publisher":"vendor","quote":"If you purchased your Incogni subscription via NordVPN, Coveron, or Surfshark, you'll need to contact their customer support team to cancel it","supports":"the partner route"},{"id":"s18","url":"https://incogni.com/legal/terms-of-service","title":"Incogni Terms of Service","publisher":"vendor","quote":"We are not able to grant You a refund if You obtained the Incogni Service subscription not via our Website","supports":"no Incogni refund for partner purchases"},{"id":"s19","url":"https://support.incogni.com/hc/en-us/articles/4903975035410-How-can-I-get-a-refund","title":"How can I get a refund?","publisher":"vendor","quote":"We are unable to process refunds for Incogni Service subscriptions obtained through resellers other than Paddle.","supports":"reseller purchases aren't refunded by Incogni"},{"id":"s20","url":"https://support.incogni.com/hc/en-us/articles/24958542807186-How-to-delete-my-Incogni-account","title":"How to delete my Incogni account?","publisher":"vendor","quote":"Deleting your account is a separate process from canceling your Incogni subscription.","supports":"deleting is separate from cancelling"},{"id":"s21","url":"https://support.incogni.com/hc/en-us/articles/24958542807186-How-to-delete-my-Incogni-account","title":"How to delete my Incogni account?","publisher":"vendor","quote":"To initiate the deletion of your Incogni account, please contact our Customer Support team.","supports":"deletion goes through support"},{"id":"s22","url":"https://incogni.com/legal/terms-of-service","title":"Incogni Terms of Service","publisher":"vendor","quote":"You have a right to delete Your account at any time, however, deleted accounts will not be refunded for the unused part of the ongoing Service period","supports":"no refund on deletion"},{"id":"s23","url":"https://incogni.com/legal/privacy-policy","title":"Incogni Privacy Policy","publisher":"vendor","quote":"is stored for no longer than 24 months after the termination of providing our Service","supports":"how long personal data is kept"},{"id":"s24","url":"https://incogni.com/legal/privacy-policy","title":"Incogni Privacy Policy","publisher":"vendor","quote":"these data brokers and website owners act as independent data controllers governed by their own privacy policies","supports":"data already sent to brokers"},{"id":"s25","url":"https://incogni.com/","title":"Incogni","publisher":"vendor","quote":"30-day money-back guarantee on all Incogni plans","supports":"the guarantee covers all plans"},{"id":"s26","url":"https://incogni.com/legal/privacy-policy","title":"Incogni Privacy Policy","publisher":"vendor","quote":"is stored for 6 years from the last support ticket activity","supports":"how long support records are kept"},{"id":"s27","url":"https://support.incogni.com/hc/en-us/articles/21010903771538-What-is-Paddle-on-my-billing","title":"What is Paddle on my billing?","publisher":"vendor","quote":"you'll see \"Paddle.net * Incogni\" on your payment receipt","supports":"how the charge appears"},{"id":"s28","url":"https://incogni.com/pricing","title":"Incogni pricing","publisher":"vendor","quote":"Monthly Annually Save 50%","supports":"annual billing saves 50%"},{"id":"s29","url":"https://incogni.com/pricing","title":"Incogni pricing","publisher":"vendor","quote":"a standard monthly individual plan costs $15.98/month","supports":"the monthly price"},{"id":"s30","url":"https://incogni.com/pricing","title":"Incogni pricing","publisher":"vendor","quote":"Student Discount","supports":"the student discount"},{"id":"s31","url":"https://incogni.com/pricing","title":"Incogni pricing","publisher":"vendor","quote":"Graduate Discount","supports":"the graduate discount"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Incogni doesn't say whether it sends a confirmation email after you cancel","Incogni's Terms call the account section Subscription & plan, while its help center names the Subscription & billing tab","Incogni's help pages don't mention subscriptions sold through the Apple App Store or Google Play","Whether Incogni keeps re-sending removal requests after the subscription ends isn't documented"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked the cancel, refund, Paddle and account-deletion articles, the Terms of Service and the Privacy Policy: every route, refund and data-retention fact confirmed, including the renewal-refund rule for Germany, the Netherlands and the UK","Added two ways to pay less from Incogni's pricing page: annual billing (save 50%) and student or graduate discounts; dropped the note about prices and discounts"]}},"delete_account":{"url":"https://incogni.com/","difficulty":"hard","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/incogni","json":"https://stackcut.io/exits/incogni.json","evidence":{"packet_revision":"68798187e7cd330c0f3d86033d1e24c24d4315aacce8417e9581f410eca49465","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"incogni--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"incogni--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"incogni--reseller-or-partner--r3","channel":"reseller_or_partner","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"inmotion","name":"InMotion Hosting","category":"developer_tools","website":"https://www.inmotionhosting.com","domains":["inmotionhosting.com"],"summary":"In AMP, open Billing, then My Subscriptions: switch Auto-Renew off, or click the red X to cancel at the end of the term. Content is deleted when the term ends. Gotcha: domains, privacy and backup add-ons are separate items, and VPS plans show Contact Us instead of a cancel button.","routes":[{"channel":"direct_web","label":"Turn off Auto-Renew","applies_to":"Hosting plans listed under My Subscriptions in AMP","who":"The account holder, signed in to AMP (Account Management Panel)","method":"self_serve","start_url":"https://secure1.inmotionhosting.com/amp","steps":[{"do":"Sign in to AMP and click Billing in the top menu","expect":"My Subscriptions"},{"do":"In the product's row, switch the Auto-Renew toggle off","expect":null}],"confirm_by":"The Auto-Renew toggle for the product is off","effective":"The product keeps running for the rest of the term you paid for, then doesn't renew or bill again","notice":null,"refund":null,"fees":null,"source_ids":["s1","s2","s3","s4"]},{"channel":"direct_web","label":"Cancel the plan","applies_to":"Hosting plans with a red X in the Cancel column (for example shared hosting)","who":"The account holder, signed in to AMP","method":"self_serve","start_url":"https://secure1.inmotionhosting.com/amp","steps":[{"do":"Sign in to AMP and click Billing to open My Subscriptions","expect":"My Subscriptions"},{"do":"Click the red X in the Cancel column of the plan's row","expect":"Are You Sure You Want to Cancel Your Plan?"},{"do":"Read the warning, complete the short cancellation survey and click Submit","expect":"a confirmation that the cancellation request was submitted; the product row shows Set to Expire"}],"confirm_by":"AMP confirms the cancellation request was submitted, and the plan's row in My Subscriptions shows Set to Expire","effective":"Auto-renewal is turned off and the service ends at the end of your term; your content is deleted from InMotion Hosting's systems at that point","notice":null,"refund":"The money-back guarantee period depends on your plan and billing term; for shared hosting, InMotion refunds hosting fees in the first 90 days","fees":null,"source_ids":["s1","s5","s6","s7","s8","s9","s10","s23","s24"]},{"channel":"direct_web","label":"Through Customer Service","applies_to":"Plans that show Contact Us in the Cancel column (such as VPS), and anyone who wants a plan cancelled right away or a scheduled cancellation reversed","who":"The account holder (verified with support)","method":"phone","start_url":null,"steps":[{"do":"Contact InMotion Hosting Customer Service: phone +1-757-416-6575 (Monday to Friday, 9 AM to 9 PM ET), or chat or ticket (24/7)","expect":null},{"do":"Ask the team to cancel the plan right away, or to reverse a scheduled cancellation before it takes effect","expect":null}],"confirm_by":null,"effective":"The team can cancel the plan right away, or reverse a scheduled cancellation before it takes effect","notice":null,"refund":"The money-back guarantee period depends on your plan and billing term","fees":null,"source_ids":["s11","s12","s13","s14","s9"]},{"channel":"direct_web","label":"Domains and add-ons","applies_to":"Non-hosting billing items, such as domain registration, domain privacy and the backup service","who":"The account holder, signed in to AMP","method":"self_serve","start_url":"https://secure1.inmotionhosting.com/amp","steps":[{"do":"In AMP, hover over Billing and select My Subscriptions","expect":null},{"do":"Click the red X at the end of the row for each item you want to cancel","expect":null},{"do":"Confirm the request to cancel the selected items and click Submit","expect":"a page confirming the items are set to expire on the next renewal date"}],"confirm_by":"A page confirming the items are set to expire on the next renewal date","effective":"The items expire on their next renewal date","notice":null,"refund":null,"fees":null,"source_ids":["s15","s16","s17","s18","s19"]}],"pay_less":[{"type":"downgrade","what":"Move to a smaller plan: in AMP, find the hosting plan and click Change Hosting Plan. Prices are prorated for what you have already paid, and you get an email when the change is done","evidence":"documented","source_ids":["s20","s21","s25"]}],"export":[{"data":"Website files, email and databases","how":"Download everything you need yourself before the plan's expiration date","format":null,"limits":"Content is deleted from InMotion Hosting's systems at the end of the term","source_ids":["s22","s6","s24"]}],"after_cancel":{"access_until":"The end of the term you already paid for, unless Customer Service cancels the plan right away","data_kept":"Your data stays in place and accessible until the paid term ends; then your content is deleted from InMotion Hosting's systems","you_lose":["Website files, email and databases on the plan once the term ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"A short cancellation survey before you click Submit","tips":["Domain registration, domain privacy and the backup service are separate billing items: cancel or keep each one in My Subscriptions","VPS plans show Contact Us instead of a red X and must be cancelled through Customer Service","Turning off Auto-Renew keeps the plan running to the end of the term; nothing shuts off immediately unless Customer Service cancels it right away"]},"sources":[{"id":"s1","url":"https://www.inmotionhosting.com/support/billing/cancel-hosting/","title":"How Do I Cancel My Hosting Account?","publisher":"vendor","quote":"Log in to AMP and click Billing to open My Subscriptions.","supports":"where to start"},{"id":"s2","url":"https://www.inmotionhosting.com/support/billing/cancel-hosting/","title":"How Do I Cancel My Hosting Account?","publisher":"vendor","quote":"In that row, switch the Auto-Renew toggle off.","supports":"the Auto-Renew step"},{"id":"s3","url":"https://www.inmotionhosting.com/support/billing/cancel-hosting/","title":"How Do I Cancel My Hosting Account?","publisher":"vendor","quote":"Turning off Auto-Renew stops future billing for that product without canceling it right away, so you keep full access for the rest of the term you already paid for.","supports":"what turning off Auto-Renew does"},{"id":"s4","url":"https://www.inmotionhosting.com/support/billing/cancel-hosting/","title":"How Do I Cancel My Hosting Account?","publisher":"vendor","quote":"It will not renew or bill again when the current term ends.","supports":"no further billing"},{"id":"s5","url":"https://www.inmotionhosting.com/support/billing/cancel-hosting/","title":"How Do I Cancel My Hosting Account?","publisher":"vendor","quote":"Click the red X in the Cancel column of that row.","supports":"the cancel button"},{"id":"s6","url":"https://www.inmotionhosting.com/support/billing/cancel-hosting/","title":"How Do I Cancel My Hosting Account?","publisher":"vendor","quote":"It warns that canceling turns off auto-renewal, ends the service at the end of your term, and deletes your content from InMotion Hosting's systems at that point.","supports":"when it ends and data deletion"},{"id":"s7","url":"https://www.inmotionhosting.com/support/billing/cancel-hosting/","title":"How Do I Cancel My Hosting Account?","publisher":"vendor","quote":"Complete the short cancellation survey and click Submit.","supports":"the survey and final step"},{"id":"s8","url":"https://www.inmotionhosting.com/support/billing/cancel-hosting/","title":"How Do I Cancel My Hosting Account?","publisher":"vendor","quote":"your data stays in place and accessible until the paid term ends.","supports":"access until the term ends"},{"id":"s9","url":"https://www.inmotionhosting.com/support/billing/cancel-hosting/","title":"How Do I Cancel My Hosting Account?","publisher":"vendor","quote":"The money-back guarantee period depends on your plan and billing term.","supports":"refund window varies"},{"id":"s10","url":"https://www.inmotionhosting.com/shared-hosting","title":"Shared Hosting | InMotion Hosting","publisher":"vendor","quote":"Guaranteed Satisfaction: Your satisfaction is guaranteed or we'll refund your hosting fees in the first 90 days.","supports":"the 90-day shared hosting guarantee"},{"id":"s11","url":"https://www.inmotionhosting.com/support/billing/cancel-hosting/","title":"How Do I Cancel My Hosting Account?","publisher":"vendor","quote":"Note: Some products, such as VPS plans, show Contact Us in the Cancel column instead of the red X.","supports":"VPS plans need Customer Service"},{"id":"s12","url":"https://www.inmotionhosting.com/support/billing/cancel-hosting/","title":"How Do I Cancel My Hosting Account?","publisher":"vendor","quote":"Ask the team to cancel the plan right away, or to reverse a scheduled cancellation before it takes effect.","supports":"immediate cancellation or reversal through Customer Service"},{"id":"s13","url":"https://www.inmotionhosting.com/support/billing/cancel-hosting/","title":"How Do I Cancel My Hosting Account?","publisher":"vendor","quote":"Phone support for account and billing questions runs Monday through Friday, 9 AM to 9 PM ET, at +1-757-416-6575.","supports":"phone hours and number"},{"id":"s14","url":"https://www.inmotionhosting.com/support/billing/cancel-hosting/","title":"How Do I Cancel My Hosting Account?","publisher":"vendor","quote":"Chat and ticket support are available 24/7.","supports":"chat and tickets"},{"id":"s15","url":"https://www.inmotionhosting.com/support/amp/cancelling-non-hosting-billing/","title":"Canceling Non-Hosting Billing Items in the Account Management Panel (AMP)","publisher":"vendor","quote":"hover over the Billing menu option, then select My Subscriptions.","supports":"where add-ons are cancelled"},{"id":"s16","url":"https://www.inmotionhosting.com/support/amp/cancelling-non-hosting-billing/","title":"Canceling Non-Hosting Billing Items in the Account Management Panel (AMP)","publisher":"vendor","quote":"click on the red X at the end of the row for each billing item","supports":"the add-on cancel button"},{"id":"s17","url":"https://www.inmotionhosting.com/support/amp/cancelling-non-hosting-billing/","title":"Canceling Non-Hosting Billing Items in the Account Management Panel (AMP)","publisher":"vendor","quote":"Confirm the request to cancel the selected item(s) and click Submit.","supports":"the final step"},{"id":"s18","url":"https://www.inmotionhosting.com/support/amp/cancelling-non-hosting-billing/","title":"Canceling Non-Hosting Billing Items in the Account Management Panel (AMP)","publisher":"vendor","quote":"The following page will confirm the item(s) are set to expire on the next renewal date.","supports":"confirmation and timing"},{"id":"s19","url":"https://www.inmotionhosting.com/support/amp/cancelling-non-hosting-billing/","title":"Canceling Non-Hosting Billing Items in the Account Management Panel (AMP)","publisher":"vendor","quote":"domain registration, domain privacy, and backup service","supports":"which items this covers"},{"id":"s20","url":"https://www.inmotionhosting.com/support/amp/upgrade-downgrade-hosting-plan/","title":"How to Upgrade / Downgrade Your Hosting Plan in AMP","publisher":"vendor","quote":"Find the hosting plan you want to modify, then click the Change Hosting Plan button.","supports":"the downgrade step"},{"id":"s21","url":"https://www.inmotionhosting.com/support/amp/upgrade-downgrade-hosting-plan/","title":"How to Upgrade / Downgrade Your Hosting Plan in AMP","publisher":"vendor","quote":"The prices will be pro-rated to take into account what you have already paid.","supports":"prorated pricing"},{"id":"s22","url":"https://www.inmotionhosting.com/support/billing/cancel-hosting/","title":"How Do I Cancel My Hosting Account?","publisher":"vendor","quote":"Download any files, email, and databases you need before the expiration date.","supports":"what to back up first"},{"id":"s23","url":"https://www.inmotionhosting.com/support/billing/cancel-hosting/","title":"How Do I Cancel My Hosting Account?","publisher":"vendor","quote":"AMP confirms that your cancellation request was submitted, and the product row shows Set to Expire.","supports":"how a plan cancellation is confirmed"},{"id":"s24","url":"https://www.inmotionhosting.com/support/billing/cancel-hosting/","title":"How Do I Cancel My Hosting Account?","publisher":"vendor","quote":"When the term ends, you lose access to the content on that plan and it is deleted from InMotion Hosting's systems.","supports":"content is deleted when the term ends"},{"id":"s25","url":"https://www.inmotionhosting.com/support/amp/upgrade-downgrade-hosting-plan/","title":"How to Upgrade / Downgrade Your Hosting Plan in AMP","publisher":"vendor","quote":"you will receive an email upon completion","supports":"an email confirms the plan change"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Money-back periods for plans other than shared hosting, their exclusions, and whether a free domain's fee is deducted from a refund aren't confirmed; they would be on InMotion's guarantee page (inmotionhosting.com/about-us/guarantee) and its legal page","When a plan cancelled through Customer Service (such as a VPS) ends, if you don't ask for an immediate cancellation, isn't documented","No confirmation email for cancelling a plan is documented"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"partial","notes":["Re-checked all four routes against InMotion's cancel-hosting, non-hosting billing and plan-change articles: menus, red X, survey, VPS Contact Us, hours and timing confirmed","Cancel the plan: added the on-screen confirmation (the row shows Set to Expire) as confirm_by","Turn off Auto-Renew: applies_to narrowed to hosting plans, which is what the article covers","Customer Service route: effective now says the team can cancel right away or reverse a scheduled cancellation","Plan change: added that InMotion emails you when the change is complete","The guarantee and legal pages couldn't be read, so refund details beyond shared hosting stay unconfirmed"]}},"page":"https://stackcut.io/cancel/inmotion","json":"https://stackcut.io/exits/inmotion.json","evidence":{"packet_revision":"dbf47c310f35fa6309ea8536257e15a8b53b855f7724bd32ca333536fc048c17","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"inmotion--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"inmotion--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"inmotion--direct-web--r3","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"inmotion--direct-web--r4","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"inngest","name":"Inngest","category":"developer_tools","website":"https://www.inngest.com","domains":["inngest.com"],"summary":"End a paid plan with the controls in the Inngest app, or by sending a clear termination notice to hello@inngest.com. Gotcha: the Terms say a termination takes effect 30 days after Inngest receives the notice, and a trial turns into a paid plan unless cancelled before it ends.","routes":[{"channel":"direct_web","label":"Pro and Business plans","applies_to":"Open-ended (monthly) paid subscriptions such as Pro and Business, paid through Inngest's third-party payment processor","who":"The account owner","method":"email","start_url":null,"steps":[{"do":"Sign in to the Inngest app and use its plan or billing controls to end the subscription, where your account shows them","expect":null},{"do":"Or email a clear, unambiguous termination notice to hello@inngest.com, naming the account","expect":null},{"do":"Plan for 30 days: the termination takes effect 30 days after Inngest receives the notice","expect":null},{"do":"To stop runs before then, deploy without the functions in your serve handler: archiving a function in the dashboard is undone by the next deployment","expect":null}],"confirm_by":null,"effective":"30 days after Inngest receives the termination notice","notice":"The Terms make a termination effective 30 days after the notice is received","refund":"The Terms give a statutory withdrawal right to European Consumers; no other refund terms are stated","fees":"Usage beyond the plan's allowance is billed at the pricing page's overage rates: on Pro, tiered per-execution rates that fall as volume grows; several usage dimensions are billed separately, so the bill can vary","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s14","s15"]},{"channel":"direct_web","label":"Free trial of a paid plan","applies_to":"Accounts on a trial of a paid plan","who":"The account owner","method":"email","start_url":null,"steps":[{"do":"Cancel before the trial period expires, with the app's controls or by email to hello@inngest.com; otherwise the trial converts into the paid plan automatically","expect":null}],"confirm_by":null,"effective":null,"notice":"Before the trial period expires","refund":null,"fees":null,"source_ids":["s10","s2","s4"]},{"channel":"sales_contract","applies_to":"Enterprise plans with custom allowances","who":"The customer's contract owner, with Inngest","method":"contact_sales","start_url":"https://www.inngest.com/contact","steps":[{"do":"Check your Enterprise agreement for its term and notice terms, then contact Inngest sales (Talk to Sales form)","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s11","s16"]}],"pay_less":[{"type":"free_plan","what":"The Free plan includes 50,000 executions a month with no overage: runs pause at the quota until you upgrade","evidence":"documented","source_ids":["s11","s17"]},{"type":"downgrade","what":"Pro includes 1 million executions a month and Business 10 million: move to the smallest plan that covers your usage. The pricing FAQ says plan changes take effect immediately and prorate the current billing cycle","evidence":"documented","source_ids":["s11","s18"]}],"after_cancel":{"access_until":"30 days after Inngest receives the termination notice","data_kept":null,"you_lose":["The paid plan's execution allowance and limits"]},"agent_notes":{"sign_in_needed":false,"phone_or_chat_only":false,"retention_step":null,"tips":["Terminations take effect 30 days after notice is received, so send it early","A trial becomes a paid plan automatically unless cancelled before it expires","Archiving a function only lasts until the next deployment; remove it from the serve handler to stop it running","Notices go to hello@inngest.com, the contact address in the Terms","Inngest's FAQ says Hobby accounts are meant for testing and validating workflows, not production"]},"sources":[{"id":"s1","url":"https://www.inngest.com/terms","title":"Terms of Service","publisher":"vendor","quote":"Open-ended subscriptions may be terminated at any time by sending a clear and unambiguous termination notice to the Owner","supports":"ending a subscription by notice"},{"id":"s2","url":"https://www.inngest.com/terms","title":"Terms of Service","publisher":"vendor","quote":"by using the corresponding controls inside this Application.","supports":"ending it with in-app controls"},{"id":"s3","url":"https://www.inngest.com/terms","title":"Terms of Service","publisher":"vendor","quote":"Terminations shall take effect 30 days after the notice of termination has been received by the Owner.","supports":"the 30-day delay"},{"id":"s4","url":"https://www.inngest.com/terms","title":"Terms of Service","publisher":"vendor","quote":"Owner contact email: hello@inngest.com","supports":"where to send notice"},{"id":"s5","url":"https://www.inngest.com/terms","title":"Terms of Service","publisher":"vendor","quote":"Users who are European Consumers are granted a statutory cancellation right","supports":"the withdrawal right for European consumers"},{"id":"s6","url":"https://www.inngest.com/terms","title":"Terms of Service","publisher":"vendor","quote":"All payments are independently processed through third-party services.","supports":"payments go through a processor"},{"id":"s7","url":"https://www.inngest.com/docs/usage-limits/inngest","title":"Usage limits","publisher":"vendor","quote":"The pricing page lists billing and overage rates.","supports":"overages are billed"},{"id":"s8","url":"https://www.inngest.com/docs/faq","title":"FAQ","publisher":"vendor","quote":"The best way to ensure a deprecated function doesn't run is to deploy without including it in your serve handler.","supports":"how to stop functions running"},{"id":"s9","url":"https://www.inngest.com/docs/faq","title":"FAQ","publisher":"vendor","quote":"a new deployment will unarchive the function.","supports":"archiving doesn't last"},{"id":"s10","url":"https://www.inngest.com/terms","title":"Terms of Service","publisher":"vendor","quote":"The trial period shall automatically convert into the equivalent paid Product, unless the User cancels the purchase before the trial period expires.","supports":"trials convert to paid"},{"id":"s11","url":"https://www.inngest.com/docs/usage-limits/inngest","title":"Usage limits","publisher":"vendor","quote":"Executions included per month 50,000 1 million 10 million Custom","supports":"executions included on Free, Pro, Business and Enterprise"},{"id":"s12","url":"https://www.inngest.com/docs/faq","title":"FAQ","publisher":"vendor","quote":"designed for testing and validating workflows rather than production use.","supports":"what the Hobby plan is for"},{"id":"s13","url":"https://www.inngest.com/terms","title":"Terms of Service","publisher":"vendor","quote":"the Owner will cooperate with Users to enable them to withdraw Personal Data or information","supports":"help withdrawing personal data if the service is discontinued"},{"id":"s14","url":"https://www.inngest.com/pricing","title":"Pricing","publisher":"vendor","quote":"On Pro, overage is metered at tiered rates that decrease as volume grows","supports":"how overage is billed"},{"id":"s15","url":"https://www.inngest.com/pricing","title":"Pricing","publisher":"vendor","quote":"your bill can vary if usage spikes on any one of them","supports":"usage dimensions billed separately"},{"id":"s16","url":"https://www.inngest.com/contact","title":"Talk to Sales","publisher":"vendor","quote":"Talk to Sales","supports":"the sales contact form"},{"id":"s17","url":"https://www.inngest.com/pricing","title":"Pricing","publisher":"vendor","quote":"execution pauses once you hit the free quota, and you'll need to upgrade to resume","supports":"the Free plan pauses at its quota"},{"id":"s18","url":"https://www.inngest.com/pricing","title":"Pricing","publisher":"vendor","quote":"Plan changes take effect immediately and prorate the current billing cycle.","supports":"plan changes are immediate and prorated"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Where the plan or billing controls are in the Inngest app isn't described in Inngest's docs or pricing FAQ","Inngest's pricing FAQ says plan changes take effect immediately and are prorated, while its Terms say a termination takes effect 30 days after notice; whether moving to the Free plan counts as a plan change or a termination isn't spelled out","When the final usage bill is charged after a paid plan ends isn't documented","How long Inngest keeps run history, events and account data after a paid plan ends, and how to delete an account, aren't documented in Inngest's docs or Terms","Inngest doesn't document exporting run or event data before leaving","Enterprise contract terms aren't public"],"review":{"by":"stackcut-review","on":"2026-10-06","result":"fixed","notes":["Added the pricing FAQ: plan changes take effect immediately and prorate the billing cycle, which sits uneasily with the Terms' 30-day termination; flagged as not confirmed","Free plan: no overage, runs pause at the quota until you upgrade; dropped the claim that Free and Hobby are the same plan","Overage fees now describe Pro's tiered per-execution rates and separately billed usage","Enterprise route now names the Talk to Sales form"]}},"page":"https://stackcut.io/cancel/inngest","json":"https://stackcut.io/exits/inngest.json","evidence":{"packet_revision":"e56a0954bfd07be6368c4d97f6ca1998bdad6dcbe2ac5a9557f26256e4a25bfb","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"inngest--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"inngest--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"inngest--sales-contract--r3","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"insomnia","name":"Insomnia","category":"developer_tools","website":"https://insomnia.rest","domains":["insomnia.rest"],"summary":"Cancel in the Account section at app.insomnia.rest: an email asking to cancel doesn't count. Fees are paid in advance and aren't refunded; changes are prorated. Deleting the account erases data within 30 days, so export first (Preferences, Data, Export all data). Teams over 50 users go through Kong sales.","routes":[{"channel":"direct_web","applies_to":"Pro plans and self-serve Enterprise plans (up to 50 users), billed monthly or yearly by Kong through Stripe","who":"The subscription's owner (the team owner manages seats)","method":"self_serve","start_url":"https://app.insomnia.rest","steps":[{"do":"Sign in at app.insomnia.rest and open the Account section","expect":"Change Subscription"},{"do":"Cancel the subscription from the Account section; an email asking Kong to cancel doesn't count as a cancellation","expect":null}],"confirm_by":null,"effective":null,"notice":"Monthly card billing is a recurring charge until you cancel in the Account section; it's up to you to make sure the cancellation went through","refund":"All fees are paid in advance and are non-refundable; subscription changes are prorated","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s21","s22","s23"]},{"channel":"sales_contract","applies_to":"Enterprise plans for teams over 50 users, or any plan under a separate agreement with Kong","who":"The customer, with Kong sales","method":"contact_sales","start_url":"https://insomnia.rest/pricing/contact","steps":[{"do":"Contact Kong sales; the terms of your separate agreement with Kong control where they conflict with the standard Terms","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s7","s8"]}],"pay_less":[{"type":"free_plan","what":"The free Essentials plan keeps unlimited Git Sync projects for up to 3 users and 1,000 mock server requests a month","evidence":"documented","source_ids":["s9","s10"]},{"type":"annual_billing","what":"Annual billing on Pro shows a 15% saving","evidence":"documented","source_ids":["s11"]}],"export":[{"data":"Everything in your account","how":"In the Insomnia app, go to Preferences, then Data, and click Export all data. You can also export a single project (every workspace in it) or one API Collection","format":"Insomnia v5 file format (HAR is also offered)","limits":null,"source_ids":["s12","s13","s14","s15"]}],"after_cancel":{"access_until":null,"data_kept":"Deleting the account disables it immediately and deletes all account data within 30 days; Kong has no obligation to keep data after the agreement ends","you_lose":[]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancel only in the Account section: the Terms say an email asking to cancel isn't a cancellation, and making sure it went through is on you","Export all data before deleting the account: account data is deleted within 30 days of starting deletion","Projects kept in Local Vault are stored only on your computer, with nothing in the cloud","Seat changes made under Account, Change Subscription show up in the next billing cycle","Some banks show several charge attempts because of currency; Stripe processes only one charge per billing cycle","A separate agreement with Kong (for example an Enterprise contract) overrides the standard Terms where they conflict","Deleting the account stops future charges but doesn't refund amounts already paid"]},"sources":[{"id":"s1","url":"https://insomnia.rest/terms","title":"Terms of Service","publisher":"vendor","quote":"You can cancel your subscription at any time from the \"Account\" section within the Services","supports":"cancelling is self-serve in Account"},{"id":"s2","url":"https://insomnia.rest/terms","title":"Terms of Service","publisher":"vendor","quote":"All fees are payable in advance and are non-refundable. Subscription changes are prorated.","supports":"no refunds; prorated changes"},{"id":"s3","url":"https://insomnia.rest/terms","title":"Terms of Service","publisher":"vendor","quote":"Paid accounts are subject to monthly or yearly fees, unless otherwise agreed with Kong.","supports":"monthly or yearly billing"},{"id":"s4","url":"https://developer.konghq.com/insomnia/accounts/","title":"Insomnia accounts","publisher":"vendor","quote":"The team owner can update the subscription to include more seats by","supports":"the team owner manages the subscription"},{"id":"s5","url":"https://developer.konghq.com/insomnia/accounts/","title":"Insomnia accounts","publisher":"vendor","quote":"Navigating to Account → Change Subscription","supports":"where the subscription is managed"},{"id":"s6","url":"https://developer.konghq.com/insomnia/accounts/","title":"Insomnia accounts","publisher":"vendor","quote":"our payment provider (Stripe) only processes a single charge per billing cycle.","supports":"billing through Stripe"},{"id":"s7","url":"https://insomnia.rest/pricing","title":"Pricing","publisher":"vendor","quote":"Self-serve up to 50 users. For larger teams, contact sales.","supports":"Enterprise over 50 users goes through sales"},{"id":"s8","url":"https://insomnia.rest/terms","title":"Terms of Service","publisher":"vendor","quote":"If you have entered into another agreement with us concerning specific Services or Software, then the terms of that agreement control where it conflicts with this Agreement.","supports":"separate agreements take precedence"},{"id":"s9","url":"https://insomnia.rest/pricing","title":"Pricing","publisher":"vendor","quote":"Unlimited Git Sync projects for up to 3 users","supports":"the free Essentials plan"},{"id":"s10","url":"https://insomnia.rest/pricing","title":"Pricing","publisher":"vendor","quote":"1,000 mock server requests per month","supports":"the free plan's mock server limit"},{"id":"s11","url":"https://insomnia.rest/pricing","title":"Pricing","publisher":"vendor","quote":"15% savings","supports":"the annual saving on Pro"},{"id":"s12","url":"https://developer.konghq.com/insomnia/import-export/","title":"Import and export","publisher":"vendor","quote":"Exports everything in your account. Go to Preferences > Data and click Export all data.","supports":"exporting all data"},{"id":"s13","url":"https://developer.konghq.com/insomnia/import-export/","title":"Import and export","publisher":"vendor","quote":"Exports every workspace in that project.","supports":"project export"},{"id":"s14","url":"https://developer.konghq.com/insomnia/import-export/","title":"Import and export","publisher":"vendor","quote":"Insomnia exports in the v5 file format and can still import legacy v4 JSON files.","supports":"the export format"},{"id":"s15","url":"https://developer.konghq.com/insomnia/import-export/","title":"Import and export","publisher":"vendor","quote":"HAR (HTTP Archive Format)","supports":"HAR export"},{"id":"s16","url":"https://insomnia.rest/terms","title":"Terms of Service","publisher":"vendor","quote":"If you initiate account deletion, your account is immediately disabled","supports":"deletion disables the account at once"},{"id":"s17","url":"https://insomnia.rest/terms","title":"Terms of Service","publisher":"vendor","quote":"will be deleted by us within 30 days after you initiate deletion.","supports":"data deleted within 30 days"},{"id":"s18","url":"https://insomnia.rest/terms","title":"Terms of Service","publisher":"vendor","quote":"We have no obligation to continue to store your data after termination of this Agreement.","supports":"no duty to keep data after termination"},{"id":"s19","url":"https://developer.konghq.com/insomnia/storage/","title":"Storage","publisher":"vendor","quote":"No data is sent to or stored in the cloud.","supports":"Local Vault keeps data on your machine"},{"id":"s20","url":"https://developer.konghq.com/insomnia/accounts/","title":"Insomnia accounts","publisher":"vendor","quote":"The updated seat count will be reflected in your next billing cycle.","supports":"when seat changes apply"},{"id":"s21","url":"https://insomnia.rest/terms","title":"Terms of Service","publisher":"vendor","quote":"An email requesting a subscription to be canceled is not considered a cancellation.","supports":"emailing is not cancelling"},{"id":"s22","url":"https://insomnia.rest/terms","title":"Terms of Service","publisher":"vendor","quote":"it is your responsibility to ensure that your subscription has been properly canceled","supports":"the customer must make sure the cancellation went through"},{"id":"s23","url":"https://insomnia.rest/terms","title":"Terms of Service","publisher":"vendor","quote":"If you choose monthly billing by credit card, you authorize a recurring monthly charge to your credit card based on Kong's current fee schedule","supports":"monthly card billing recurs"},{"id":"s24","url":"https://insomnia.rest/terms","title":"Terms of Service","publisher":"vendor","quote":"you will not be charged again from that point forward","supports":"deleting the account stops further charges"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["The cancel button and screens inside the Account section are not documented, only that cancelling is done there","When a cancelled plan ends, and whether the account falls back to the free Essentials plan, are not stated","Whether the team owner can lower the seat count (the help only describes adding seats) and when the bill drops","Enterprise contracts: renewal and notice terms aren't published","What happens to cloud-synced projects after cancelling is not documented"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["Summary, step 2 and a tip: the Terms say an email asking to cancel is not a cancellation, and the customer must make sure it went through (s21, s22)","Notice: monthly card billing is a recurring charge until cancelled (s23)","Tip: deleting the account stops future charges, with no refund of amounts paid (s24)","Re-checked the Account-section cancel, no-refund and proration terms, seat changes, pricing, export and deletion facts: all confirmed","Still unconfirmed: the cancel screens, when a cancelled plan ends, lowering seats, Enterprise contract terms"]}},"stackcut":{"vendor_id":"insomnia","name":"Insomnia","recipes":[{"id":"replace-insomnia","title":"API client","best_year_one_net":22}]},"page":"https://stackcut.io/cancel/insomnia","json":"https://stackcut.io/exits/insomnia.json","evidence":{"packet_revision":"57deff8f0c8c4f98ab4d4911e84beea96f817e59f773183ee9bdc593ca8f509d","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"insomnia--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"insomnia--sales-contract--r2","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"instabug","name":"Luciq","category":"developer_tools","website":"https://www.luciq.ai","domains":["luciq.ai","docs.luciq.ai","instabug.com"],"summary":"Luciq (formerly Instabug) now sells Enterprise contracts through sales; the contract sets notice and renewal terms, which aren't public. Existing self-serve plans can't be downgraded, only upgraded or cancelled. The docs show no cancel button: contact support in writing.","routes":[{"channel":"sales_contract","label":"Enterprise contract","applies_to":"Enterprise plans and contracts signed with Luciq, governed by an Entity Agreement or Luciq Customer Agreement that isn't public","who":"The customer entity that signed the agreement","method":"contact_sales","start_url":"https://www.luciq.ai/request-demo","steps":[{"do":"Contact the sales team through luciq.ai/request-demo, or your Customer Success Manager, and ask to end the contract at the end of its term","expect":null},{"do":"Ask for the non-renewal and notice terms in writing, and send notice the way your agreement requires","expect":null}],"confirm_by":null,"effective":"Access continues until the Entity Agreement expires or is terminated, under the Terms","notice":null,"refund":null,"fees":"The Terms say Luciq may charge or modify fees; the payment and renewal terms of a contract aren't on the public pages","source_ids":["s_ent_sales","s_terms_term","s_terms_fees","s_export_csm"]},{"channel":"direct_web","label":"Self-serve plan (existing)","applies_to":"Existing self-serve plans. Self-serve plans are no longer sold, and existing ones can't be downgraded or switched","who":"The account holder","method":"email","start_url":null,"steps":[{"do":"Email Luciq's support team (support@luciq.ai) and ask to cancel your self-serve plan and account. The docs don't describe a cancel button in the dashboard","expect":null},{"do":"Keep the written reply as your record","expect":null}],"confirm_by":null,"effective":"Not stated on the public pages","notice":null,"refund":null,"fees":null,"source_ids":["s_terms_cancel","s_ent_selfserve_1","s_ent_selfserve_2","s_ent_support","s_export_csm"]}],"pay_less":[],"export":[{"data":"App health metrics, including crash-free sessions, cold and hot app launches, OOMs and ANRs","how":"App Health Metrics Export API. Your Customer Success Manager or Support gives you the credentials","format":null,"limits":"Enterprise plans only","source_ids":["s_export_metrics","s_export_plan","s_export_creds"]},{"data":"All data Luciq holds for your account, or for one specific user","how":"Email contactus@luciq.ai to request the export","format":null,"limits":null,"source_ids":["s_gdpr_export","s_gdpr_contact"]}],"after_cancel":{"access_until":"For a contract, until the Entity Agreement expires or is terminated. The public pages don't give an end date for a self-serve plan","data_kept":"Dashboard data 'is not deleted unless you request the data to be removed'. How long it is kept after an account closes isn't on the pages read","you_lose":["License rights under the Terms, which end 'automatically and immediately' when the Terms end","The App Health Metrics Export API, which is for Enterprise plans only"]},"agent_notes":{"sign_in_needed":null,"phone_or_chat_only":false,"retention_step":null,"tips":["Downgrades or switching between self-serve plans are not supported, so a self-serve plan can only be cancelled or upgraded","Once you move up to Enterprise, you can't switch back to a self-serve plan later","Existing self-serve plans keep their price unless you upgrade","Deleting an end user's data through the deletion API is irreversible. It removes user data, not your plan"]},"sources":[{"id":"s_pricing_name","url":"https://www.luciq.ai/pricing","title":"Luciq pricing","publisher":"vendor","quote":"Luciq (formerly Instabug)","supports":"the current name, Luciq, formerly Instabug"},{"id":"s_ent_sales","url":"https://docs.luciq.ai/organization-settings/billing/enterprise-plans","title":"Enterprise Plans","publisher":"vendor","quote":"contact our sales team","supports":"enterprise pricing is custom and goes through sales"},{"id":"s_ent_selfserve_1","url":"https://docs.luciq.ai/organization-settings/billing/enterprise-plans","title":"Enterprise Plans","publisher":"vendor","quote":"Self-serve plans are no longer available","supports":"self-serve plans are no longer sold to new customers"},{"id":"s_ent_selfserve_2","url":"https://docs.luciq.ai/organization-settings/billing/enterprise-plans","title":"Enterprise Plans","publisher":"vendor","quote":"Existing self-serve customers can only upgrade to an Enterprise plan","supports":"existing self-serve customers can only move up to Enterprise"},{"id":"s_ent_selfserve_3","url":"https://docs.luciq.ai/organization-settings/billing/enterprise-plans","title":"Enterprise Plans","publisher":"vendor","quote":"Downgrades or switching between self-serve plans are not supported.","supports":"no downgrades or switches between self-serve plans"},{"id":"s_ent_selfserve_4","url":"https://docs.luciq.ai/organization-settings/billing/enterprise-plans","title":"Enterprise Plans","publisher":"vendor","quote":"switch back to a self-serve plan later.","supports":"no switching back to self-serve after upgrading"},{"id":"s_ent_retention","url":"https://docs.luciq.ai/organization-settings/billing/enterprise-plans","title":"Enterprise Plans","publisher":"vendor","quote":"is not deleted unless you request the data to be removed.","supports":"dashboard data is kept until you ask for it to be removed"},{"id":"s_terms_cancel","url":"https://www.luciq.ai/terms","title":"Luciq Terms of Service","publisher":"vendor","quote":"End-User may terminate these Terms of Service at any time by cancelling its account.","supports":"the end user may end the Terms by cancelling the account"},{"id":"s_terms_term","url":"https://www.luciq.ai/terms","title":"Luciq Terms of Service","publisher":"vendor","quote":"(b) if applicable, expiration or termination of the Entity Agreement","supports":"access ends with the Entity Agreement for enterprise customers"},{"id":"s_terms_fees","url":"https://www.luciq.ai/terms","title":"Luciq Terms of Service","publisher":"vendor","quote":"Certain fees may apply, and Luciq reserves the right, at any time, to charge or modify fees in connection with the Service.","supports":"fees may apply and can change"},{"id":"s_terms_rights","url":"https://www.luciq.ai/terms","title":"Luciq Terms of Service","publisher":"vendor","quote":"all license rights of End-User under these Terms of Service shall automatically and immediately cease","supports":"license rights end when the Terms end"},{"id":"s_export_metrics","url":"https://docs.luciq.ai/product-guides-and-integrations/product-guides/export-apis","title":"Export APIs","publisher":"vendor","quote":"including crash-free sessions, cold and hot app launches, OOMs, ANRs, and more.","supports":"what app health data can be exported"},{"id":"s_export_plan","url":"https://docs.luciq.ai/product-guides-and-integrations/product-guides/export-apis","title":"Export APIs","publisher":"vendor","quote":"Access to the App Health Metrics Export API is exclusive to Enterprise plans.","supports":"the export is for Enterprise plans only"},{"id":"s_export_creds","url":"https://docs.luciq.ai/product-guides-and-integrations/product-guides/export-apis","title":"Export APIs","publisher":"vendor","quote":"Your CSM or Support contact will guide you through obtaining the necessary credentials.","supports":"how to get the export credentials"},{"id":"s_export_csm","url":"https://docs.luciq.ai/product-guides-and-integrations/product-guides/export-apis","title":"Export APIs","publisher":"vendor","quote":"Please contact your Customer Success Manager or reach out to our Support team at support@luciq.ai.","supports":"the account manager and support contacts"},{"id":"s_gdpr_export","url":"https://docs.luciq.ai/organization-settings/gdpr","title":"GDPR","publisher":"vendor","quote":"You can request an export of all the data that we have for your account or for a specific user.","supports":"a full data export can be requested"},{"id":"s_gdpr_irreversible","url":"https://docs.luciq.ai/organization-settings/gdpr","title":"GDPR","publisher":"vendor","quote":"This action is irreversible.","supports":"deleting a user's data cannot be undone"},{"id":"s_ent_support","url":"https://docs.luciq.ai/organization-settings/billing/enterprise-plans","title":"Enterprise Plans","publisher":"vendor","quote":"For any further questions, please contact our support team.","supports":"support is the contact for plan questions"},{"id":"s_ent_keep","url":"https://docs.luciq.ai/organization-settings/billing/enterprise-plans","title":"Enterprise Plans","publisher":"vendor","quote":"Your existing self-serve plan price will remain the same unless you choose to upgrade to an Enterprise plan.","supports":"self-serve prices stay the same"},{"id":"s_gdpr_contact","url":"https://docs.luciq.ai/organization-settings/gdpr","title":"GDPR","publisher":"vendor","quote":"Please reach out to us at contactus@luciq.ai","supports":"where to request a data export"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Luciq's docs don't describe cancelling a self-serve plan in the dashboard, when a cancellation takes effect, or what confirms it","Notice periods, renewal terms and refunds for Enterprise contracts are set in the Order Form and customer agreement, which aren't public","What happens to SDK data and dashboards when a plan ends isn't stated in Luciq's docs","How long data is kept after an account closes isn't stated. The retention pages describe retention periods while a plan is active","Luciq's docs don't say whether cancelling involves an offer or a question about why you're leaving"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Removed the annual-commitment item from cheaper options: the plans page names the deal but never says it costs less","Self-serve route now says plainly that the docs show no cancel button and that you contact support in writing","Data export request now names the documented address, contactus@luciq.ai","Added that existing self-serve plans keep their price unless upgraded"]}},"page":"https://stackcut.io/cancel/instabug","json":"https://stackcut.io/exits/instabug.json","evidence":{"packet_revision":"7ee389934c5f833a20c00c77c1764b4b3819a94f48ea3cbf4b093655a162f293","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"instabug--sales-contract--r1","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"instabug--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"instacart_plus","name":"Instacart+","category":"shopping_memberships","website":"https://www.instacart.com/instacart-plus","domains":["instacart.com"],"summary":"In the Instacart app or on instacart.com open Your Instacart+ membership, select Cancel membership, Continue to cancel, then Confirm cancellation; an email confirms it. Benefits last to the end of the paid term. Gotcha: only annual plans get a refund, within 5 days and before using benefits.","routes":[{"channel":"direct_web","applies_to":"Instacart+ memberships billed by Instacart, including EBT SNAP and Costco-priced plans; the same steps work in the Instacart app","who":"The account holder, signed in to Instacart","method":"self_serve","start_url":null,"steps":[{"do":"Select the 3 horizontal lines in the upper left (website) or the Account icon in the upper right (app)","expect":"Your Instacart+ membership"},{"do":"Select Your Instacart+ membership, then under Manage your membership select Cancel membership","expect":"an option to set a reminder 7 days before renewal, and Continue to cancel"},{"do":"Select Continue to cancel","expect":"Confirm cancellation"},{"do":"Select Confirm cancellation","expect":"a confirmation message that you canceled your membership"},{"do":"Select Done","expect":null}],"confirm_by":"A confirmation message on screen and an email confirming the cancellation (check spam if it doesn't arrive)","effective":"You keep benefits until the end of the paid term, and the membership won't auto-renew","notice":"Renewal charges can be applied up to 6 hours before renewal (refundable per the Instacart+ Terms); cancel before a trial or promotion ends to avoid being charged","refund":"Annual plans: a refund if cancelled within the first 5 calendar days of a paid term or renewal and no Instacart+ benefits were used; otherwise non-refundable. Monthly fees are not refundable","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s19"]}],"pay_less":[{"type":"annual_billing","what":"Pay $99 a year instead of $9.99 a month","evidence":"documented","source_ids":["s13"]},{"type":"discount_program","what":"Customers who placed an EBT SNAP order in the last 6 months can pay $4.99 a month for 1 year (then $9.99 a month)","evidence":"documented","source_ids":["s15"]},{"type":"discount_program","what":"Costco members can get the annual plan for $79 by linking their Costco membership","evidence":"documented","source_ids":["s16"]}],"export":[],"after_cancel":{"access_until":"The end of the paid term","data_kept":null,"you_lose":["$0 delivery fees on eligible orders","Instacart+ perks such as Peacock and New York Times Cooking"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"After Cancel membership, Instacart offers a reminder 7 days before renewal instead; choose Continue to cancel, then Confirm cancellation","tips":["You can also cancel through Instacart customer support at 1(888)246-7822","Annual members get a refund only if they cancel within the first 5 calendar days of a paid term and haven't used Instacart+ benefits","Renewal charges can post up to 6 hours before the renewal date"]},"sources":[{"id":"s1","url":"https://www.instacart.com/help/section/107169420/423178048","title":"Manage your Instacart+ membership (Instacart Help Center)","publisher":"vendor","quote":"Select the 3 horizontal lines in the upper left corner (website) or the Account icon in the upper right corner (app).","supports":"where the flow starts"},{"id":"s2","url":"https://www.instacart.com/help/section/107169420/423178048","title":"Manage your Instacart+ membership (Instacart Help Center)","publisher":"vendor","quote":"Select Your Instacart+ membership. Under Manage your membership, select Cancel membership.","supports":"the menu names"},{"id":"s3","url":"https://www.instacart.com/help/section/107169420/423178048","title":"Manage your Instacart+ membership (Instacart Help Center)","publisher":"vendor","quote":"If you change your mind, you can also set up a reminder sent for 7 days before the membership renews.","supports":"the reminder offered in the flow"},{"id":"s4","url":"https://www.instacart.com/help/section/107169420/423178048","title":"Manage your Instacart+ membership (Instacart Help Center)","publisher":"vendor","quote":"Select Continue to cancel. Select Confirm cancellation. You'll then see a confirmation message that you canceled your membership. Select Done.","supports":"the final steps"},{"id":"s5","url":"https://www.instacart.com/help/section/107169420/423178048","title":"Manage your Instacart+ membership (Instacart Help Center)","publisher":"vendor","quote":"You’ll get an email confirming your cancellation. If you can’t find this email, check your spam folder.","supports":"how to confirm it worked"},{"id":"s6","url":"https://www.instacart.com/help/section/107169420/423178048","title":"Manage your Instacart+ membership (Instacart Help Center)","publisher":"vendor","quote":"If you cancel at any other time, you won't get a refund, but you can continue enjoying the $0 delivery fees through the end of your billing period.","supports":"when access ends, no refund"},{"id":"s7","url":"https://www.instacart.com/help/section/107169420/423178048","title":"Manage your Instacart+ membership (Instacart Help Center)","publisher":"vendor","quote":"Charges may be applied up to 6 hours prior to renewal to a paid plan but are refundable per the Instacart+ Terms.","supports":"early renewal charges"},{"id":"s8","url":"https://www.instacart.com/terms","title":"Instacart Terms and Conditions (last updated May 7, 2026)","publisher":"vendor","quote":"You can cancel your membership at any time through your “Your Instacart+ Membership” page","supports":"where to cancel"},{"id":"s9","url":"https://www.instacart.com/terms","title":"Instacart Terms and Conditions (last updated May 7, 2026)","publisher":"vendor","quote":"Annual memberships: If canceled within the first 5 calendar days of a paid term or renewal, you may receive a refund of the membership fee","supports":"the annual refund window"},{"id":"s10","url":"https://www.instacart.com/terms","title":"Instacart Terms and Conditions (last updated May 7, 2026)","publisher":"vendor","quote":"but only if you have not used Instacart+ benefits during that period. Annual memberships canceled after the 5-day window are non-refundable","supports":"conditions on the annual refund"},{"id":"s11","url":"https://www.instacart.com/terms","title":"Instacart Terms and Conditions (last updated May 7, 2026)","publisher":"vendor","quote":"Monthly memberships: Monthly membership fees are not refundable. If you cancel, you can continue to use benefits until the end of the paid term, and your membership will not auto-renew.","supports":"monthly refunds and when access ends"},{"id":"s12","url":"https://www.instacart.com/terms","title":"Instacart Terms and Conditions (last updated May 7, 2026)","publisher":"vendor","quote":"At the end of a trial/promo, we automatically charge your payment method unless you cancel first.","supports":"trial notice"},{"id":"s13","url":"https://www.instacart.com/instacart-plus","title":"Instacart+ (Instacart)","publisher":"vendor","quote":"For a flat standard fee of $99/year or $9.99/month, members enjoy exclusive benefits","supports":"annual and monthly prices"},{"id":"s14","url":"https://www.instacart.com/instacart-plus","title":"Instacart+ (Instacart)","publisher":"vendor","quote":"If you prefer, you can contact customer support at 1(888)246-7822","supports":"cancelling through support"},{"id":"s15","url":"https://www.instacart.com/help/section/639415266/3995566036","title":"EBT SNAP and Instacart+ promotion (Instacart Help Center)","publisher":"vendor","quote":"Customers who placed an EBT SNAP order within the last 6 months can buy a discounted monthly Instacart+ membership for $4.99/month for 1 year.","supports":"the EBT SNAP discount"},{"id":"s16","url":"https://www.instacart.com/help/section/639415266/3253926282","title":"Instacart+ and Costco partnership (Instacart Help Center)","publisher":"vendor","quote":"Costco members can receive a reduced annual Instacart+ membership for $79.","supports":"the Costco price"},{"id":"s17","url":"https://www.instacart.com/instacart-plus","title":"Instacart+ (Instacart)","publisher":"vendor","quote":"Peacock Hit movies, TV, live sports, and more. New York Times Cooking ($50 annual value)","supports":"perks lost on cancelling"},{"id":"s18","url":"https://www.instacart.com/instacart-plus","title":"Instacart+ (Instacart)","publisher":"vendor","quote":"$0 grocery delivery fees* On orders of $10+. *Service fees apply.","supports":"the main benefit lost"},{"id":"s19","url":"https://www.instacart.com/instacart-plus","title":"Instacart+ (Instacart)","publisher":"vendor","quote":"Yes, you can cancel at anytime from the Your Instacart+ Membership page in the Instacart app or on the website.","supports":"app and website both work"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Instacart's help center, terms and Instacart+ pages couldn't be re-read in review on 2026-09-29, so the steps, confirmation email, refund and 6-hour renewal-charge rules, prices, support number and the EBT SNAP and Costco offers rest on the original research","Memberships bought on a partner site (Costco, Price Chopper, Sprouts, The Fresh Market, Tops Markets, Wegmans): whether they cancel on the partner site or on Instacart is not documented","Whether Instacart+ can be billed through Apple or Google Play is not documented (Instacart's App Store and Google Play listings show no in-app purchases)","A direct start URL for the Your Instacart+ membership page is not documented","What Instacart keeps after the membership ends is not documented"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["No route changes: instacart.com's help center, terms and Instacart+ pages couldn't be re-read, so none of the 19 quotes could be re-checked","Level set to partial; the facts that could not be re-checked are listed in unverified","Instacart's App Store and Google Play listings show no in-app purchases, so no Apple or Google Play route was added"]}},"delete_account":{"url":"https://www.instacart.com/user_privacy/form/","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/instacart_plus","json":"https://stackcut.io/exits/instacart_plus.json","evidence":{"packet_revision":"c0dfe38c768d05d0aed46a04b9da6a580e8ded2ede06caaf3ad149081c6cd331","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"instacart-plus--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"instantly","name":"Instantly","category":"marketing_sales","website":"https://instantly.ai","domains":["instantly.ai"],"summary":"In Settings, Billing, open each subscription tab (Email Outreach, Instantly Credits, CRM, Inbox Placement) and click Cancel Plan, ideally 30 days before renewal as the Terms ask; support messages don't count. Add-ons: chat support before renewal. No refunds. Export first: expired accounts lose the dashboard.","routes":[{"channel":"direct_web","label":"Main subscriptions","applies_to":"Email Outreach, Instantly Credits, CRM and Inbox Placement subscriptions, each billed separately per workspace","who":"The account holder who manages billing (only the workspace owner can delete a workspace)","method":"self_serve","start_url":null,"steps":[{"do":"Log in to your Instantly account and go to Settings, then Billing","expect":"a tab for each subscription type"},{"do":"Open the tab for the subscription (Email Outreach, Instantly Credits, CRM or Inbox Placement), scroll to the bottom and click Cancel Plan","expect":null},{"do":"Confirm the cancellation when prompted, then repeat for every other subscription tab you pay for","expect":"Cancels on [date]"}],"confirm_by":"The billing tab shows \"Cancels on [date]\" for the plan","effective":"Email Outreach and Instantly Credits: at the end of the billing cycle. CRM and Inbox Placement: immediately","notice":"The Terms give each plan a one-month or one-year term that renews automatically unless notice is given at least 30 days before it ends, and allow cancelling only through Cancel Plan in account settings (support emails don't count); the help center simply schedules the cancellation for the end of the billing cycle, so cancel well before renewal","refund":"None: the Terms say all fees are non-refundable and non-cancellable","fees":"Each subscription type, and each workspace, is billed separately","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s42","s21","s40","s20"]},{"channel":"direct_web","label":"Add-ons","applies_to":"Add-ons to an Instantly subscription","who":"The account holder, through Instantly's chat support","method":"chat","start_url":null,"steps":[{"do":"Contact Instantly's chat support before the renewal date and ask to cancel the add-on","expect":null}],"confirm_by":null,"effective":null,"notice":"Before the renewal date","refund":"None: all fees are non-refundable under the Terms","fees":null,"source_ids":["s14","s10"]},{"channel":"direct_web","label":"DFY, Airmail and pre-warmed email accounts","applies_to":"Done-for-you (DFY), Airmail and pre-warmed email accounts and their domains","who":"The account holder","method":"self_serve","start_url":null,"steps":[{"do":"Go to the Email Accounts & Domains tab and click on the domain to cancel its email accounts","expect":null}],"confirm_by":"The accounts show as Canceled; from then on you aren't charged, even if a renewal date still shows for a while","effective":"Immediately: campaigns and warmup stop for the cancelled accounts","notice":null,"refund":"None: all fees are non-refundable under the Terms","fees":"DFY and pre-warmed email accounts renew on the 15th of each month until cancelled","source_ids":["s15","s16","s17","s18","s19","s10"]},{"channel":"direct_web","label":"VIP Services","applies_to":"Instantly VIP Services","who":"The subscriber, by written notice to Instantly","method":"email","start_url":null,"steps":[{"do":"At least 14 days before you want VIP Services to end, send Instantly written notice to the email address given in the VIP Services section of its Terms, or use the cancellation mechanism Instantly designates","expect":null}],"confirm_by":null,"effective":null,"notice":"At least 14 days' prior written notice","refund":"None: all fees are non-refundable and non-cancellable","fees":"On termination, any amounts owed to Instantly become immediately due","source_ids":["s22","s43","s10","s23"]}],"pay_less":[{"type":"downgrade","what":"On the billing page, open the plan's tab and use the Downgrade button. Email Outreach, CRM and Inbox Placement downgrades apply immediately, with unused time turned into prorated credit for future invoices; Instantly Credits downgrades apply at the end of the billing cycle and you keep purchased credits","evidence":"documented","source_ids":["s24","s25","s26","s27","s28"]}],"export":[{"data":"Leads from the CRM, email account lists, campaign analytics and sending activity, and blocklist entries","how":"Leads: select rows, then Row actions, Download selected. Email accounts: Download CSV on the Email Accounts dashboard. Analytics and blocklist: download from their sections","format":"CSV (campaign analytics also as JPG)","limits":"Needs an active main subscription: once the plan expires you can't access the dashboard to export","source_ids":["s29","s30","s31","s32"]},{"data":"Unibox replies and campaign sequences","how":"Use Instantly's API (the Email API endpoint for replies, the Campaign API endpoint for sequences): the interface has no bulk export of Unibox replies","format":null,"limits":null,"source_ids":["s44","s45"]}],"after_cancel":{"access_until":"Email Outreach and Instantly Credits: the end of the billing cycle. CRM and Inbox Placement: immediately. DFY, Airmail and pre-warmed accounts: immediately","data_kept":"Not stated. The Terms let Instantly delete a terminated account's data under its then-current retention policies, and a single expired workspace is deleted automatically once it expires","you_lose":["Dashboard access (and with it, exports) once the plan expires","Sending: accounts, warmup and campaigns pause automatically when the Email Outreach plan expires","Cancelled DFY and Airmail accounts: Unibox conversations are deleted after a 24-hour grace period","Gmail mailbox access for DFY Google and pre-warmed accounts, and any email forwarding"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancel each subscription tab separately (Email Outreach, Instantly Credits, CRM, Inbox Placement), in every workspace that has its own subscription","The Terms say emails or letters to support don't cancel a self-serve plan: use Cancel Plan in billing settings. Add-ons are the exception: cancel them through chat support before renewal","The Terms' renewal clause asks for at least 30 days' notice before the end of each monthly or annual term: use Cancel Plan well before renewal","DFY and pre-warmed email accounts are billed separately, renew on the 15th, and are cancelled per domain in Email Accounts & Domains","Instantly doesn't offer pausing a subscription","Export data before the plan expires: an expired account can't reach the dashboard","Cancelled domains stay valid for one year from the original purchase date"]},"sources":[{"id":"s1","url":"https://help.instantly.ai/en/articles/7918806-how-to-cancel-your-subscription","title":"How to Cancel Your Subscription","publisher":"vendor","quote":"Log in to your Instantly account","supports":"the first step"},{"id":"s2","url":"https://help.instantly.ai/en/articles/7918806-how-to-cancel-your-subscription","title":"How to Cancel Your Subscription","publisher":"vendor","quote":"Go to Settings → Billing","supports":"where cancelling starts"},{"id":"s3","url":"https://help.instantly.ai/en/articles/7918806-how-to-cancel-your-subscription","title":"How to Cancel Your Subscription","publisher":"vendor","quote":"Email Outreach, Instantly Credits, CRM, Inbox Placement","supports":"the subscription tabs to cancel"},{"id":"s4","url":"https://help.instantly.ai/en/articles/7918806-how-to-cancel-your-subscription","title":"How to Cancel Your Subscription","publisher":"vendor","quote":"Click the \"Cancel Plan\" button","supports":"the Cancel Plan button"},{"id":"s5","url":"https://help.instantly.ai/en/articles/7918806-how-to-cancel-your-subscription","title":"How to Cancel Your Subscription","publisher":"vendor","quote":"Confirm the cancellation when prompted","supports":"the confirm step"},{"id":"s6","url":"https://help.instantly.ai/en/articles/7918806-how-to-cancel-your-subscription","title":"How to Cancel Your Subscription","publisher":"vendor","quote":"\"Cancels on [date]\": It means the plan will be canceled at the end of the billing cycle.","supports":"how to confirm a cancellation"},{"id":"s7","url":"https://help.instantly.ai/en/articles/7918806-how-to-cancel-your-subscription","title":"How to Cancel Your Subscription","publisher":"vendor","quote":"Cancellation will be scheduled at the end of the billing cycle","supports":"when Email Outreach and Credits cancellations take effect"},{"id":"s8","url":"https://help.instantly.ai/en/articles/7918806-how-to-cancel-your-subscription","title":"How to Cancel Your Subscription","publisher":"vendor","quote":"CRM or Inbox Placement plan: The plan ends immediately (not at the end of the billing cycle).","supports":"CRM and Inbox Placement end at once"},{"id":"s9","url":"https://help.instantly.ai/en/articles/7918806-how-to-cancel-your-subscription","title":"How to Cancel Your Subscription","publisher":"vendor","quote":"Only the workspace owner can delete the workspace. If you're a team member in the workspace, you can leave the workspace.","supports":"who can delete a workspace"},{"id":"s10","url":"https://instantly.ai/terms","title":"Instantly Terms of Service","publisher":"vendor","quote":"ALL FEES PAID UNDER THIS AGREEMENT ARE NON-REFUNDABLE AND NON-CANCELLABLE","supports":"no refunds"},{"id":"s11","url":"https://instantly.ai/terms","title":"Instantly Terms of Service","publisher":"vendor","quote":"Subscriber may cancel a subscription plan only through the cancellation mechanism available in Subscriber's account settings","supports":"self-serve plans are cancelled in account settings"},{"id":"s12","url":"https://instantly.ai/terms","title":"Instantly Terms of Service","publisher":"vendor","quote":"Cancellation takes effect at the end of the then-current billing period.","supports":"when a self-serve cancellation takes effect"},{"id":"s13","url":"https://help.instantly.ai/en/articles/13559163-understanding-your-billing-charges","title":"Understanding Your Billing & Charges","publisher":"vendor","quote":"If you have more than one active subscription, you'll receive a separate charge for each","supports":"separate charges per subscription"},{"id":"s14","url":"https://help.instantly.ai/en/articles/7918806-how-to-cancel-your-subscription","title":"How to Cancel Your Subscription","publisher":"vendor","quote":"To cancel add-ons, please contact our chat support before the renewal date.","supports":"add-ons are cancelled through chat"},{"id":"s15","url":"https://help.instantly.ai/en/articles/7918806-how-to-cancel-your-subscription","title":"How to Cancel Your Subscription","publisher":"vendor","quote":"Click on the domain to cancel the email accounts","supports":"cancelling DFY and pre-warmed accounts"},{"id":"s16","url":"https://help.instantly.ai/en/articles/7918806-how-to-cancel-your-subscription","title":"How to Cancel Your Subscription","publisher":"vendor","quote":"Cancellation for the DFY/Airmail/Pre-warmed accounts takes effect immediately","supports":"DFY cancellations take effect at once"},{"id":"s17","url":"https://help.instantly.ai/en/articles/7918806-how-to-cancel-your-subscription","title":"How to Cancel Your Subscription","publisher":"vendor","quote":"Campaign and warmup will stop for the canceled DFY/Airmail/Pre-warmed accounts","supports":"what stops for cancelled accounts"},{"id":"s18","url":"https://help.instantly.ai/en/articles/13559163-understanding-your-billing-charges","title":"Understanding Your Billing & Charges","publisher":"vendor","quote":"DFY and pre-warmed email accounts are renewed on the 15th of each month","supports":"when DFY accounts renew"},{"id":"s19","url":"https://help.instantly.ai/en/articles/13559163-understanding-your-billing-charges","title":"Understanding Your Billing & Charges","publisher":"vendor","quote":"you won't be charged once they show as","supports":"no charge once accounts show as Canceled"},{"id":"s20","url":"https://instantly.ai/terms","title":"Instantly Terms of Service","publisher":"vendor","quote":"the subscription will be automatically renewed for additional periods of the same duration as the Initial Order Term at Instantly's then current fee","supports":"auto-renewal of Orders"},{"id":"s21","url":"https://instantly.ai/terms","title":"Instantly Terms of Service","publisher":"vendor","quote":"unless either party provides no less than thirty (30) days written notice of its intent to terminate the Order prior to the end of the then-current term","supports":"the 30-day written notice"},{"id":"s22","url":"https://instantly.ai/terms","title":"Instantly Terms of Service","publisher":"vendor","quote":"Subscriber may cancel the VIP Services only by providing Instantly with at least fourteen (14) days' prior written notice","supports":"VIP Services notice"},{"id":"s23","url":"https://instantly.ai/terms","title":"Instantly Terms of Service","publisher":"vendor","quote":"any amounts owed to Instantly under this Agreement will become immediately due and payable","supports":"amounts owed on termination"},{"id":"s24","url":"https://help.instantly.ai/en/articles/7917024-how-to-upgrade-downgrade-your-plan","title":"How to Upgrade/Downgrade Your Plan","publisher":"vendor","quote":"Look for the \"Downgrade\" button next to the plan you want to move to","supports":"where to downgrade"},{"id":"s25","url":"https://help.instantly.ai/en/articles/7917024-how-to-upgrade-downgrade-your-plan","title":"How to Upgrade/Downgrade Your Plan","publisher":"vendor","quote":"The downgrade takes effect immediately","supports":"Email Outreach, CRM and Inbox Placement downgrades apply at once"},{"id":"s26","url":"https://help.instantly.ai/en/articles/7917024-how-to-upgrade-downgrade-your-plan","title":"How to Upgrade/Downgrade Your Plan","publisher":"vendor","quote":"Your unused time from the higher-tier plan is converted to prorated credits","supports":"prorated credit on downgrade"},{"id":"s27","url":"https://help.instantly.ai/en/articles/7917024-how-to-upgrade-downgrade-your-plan","title":"How to Upgrade/Downgrade Your Plan","publisher":"vendor","quote":"The downgrade takes effect at the end of your current billing cycle","supports":"Instantly Credits downgrades wait for the cycle end"},{"id":"s28","url":"https://help.instantly.ai/en/articles/7917024-how-to-upgrade-downgrade-your-plan","title":"How to Upgrade/Downgrade Your Plan","publisher":"vendor","quote":"You keep all the credits you already purchased from the higher-tier plan","supports":"purchased credits are kept"},{"id":"s29","url":"https://help.instantly.ai/en/articles/13924078-how-to-export-data-from-your-instantly-account","title":"How to Export Data from Your Instantly Account","publisher":"vendor","quote":"Download selected","supports":"exporting leads"},{"id":"s30","url":"https://help.instantly.ai/en/articles/13924078-how-to-export-data-from-your-instantly-account","title":"How to Export Data from Your Instantly Account","publisher":"vendor","quote":"Download CSV","supports":"exporting email accounts"},{"id":"s31","url":"https://help.instantly.ai/en/articles/13924078-how-to-export-data-from-your-instantly-account","title":"How to Export Data from Your Instantly Account","publisher":"vendor","quote":"If your plan has expired, you won't be able to access the dashboard and export data.","supports":"exports need an active plan"},{"id":"s32","url":"https://help.instantly.ai/en/articles/13924078-how-to-export-data-from-your-instantly-account","title":"How to Export Data from Your Instantly Account","publisher":"vendor","quote":"Planning to cancel? Export all important data before your subscription expires.","supports":"export before cancelling"},{"id":"s33","url":"https://help.instantly.ai/en/articles/7918806-how-to-cancel-your-subscription","title":"How to Cancel Your Subscription","publisher":"vendor","quote":"Unfortunately, we don't offer the option to pause subscriptions.","supports":"no pause option"},{"id":"s34","url":"https://help.instantly.ai/en/articles/7918806-how-to-cancel-your-subscription","title":"How to Cancel Your Subscription","publisher":"vendor","quote":"Accounts, warmup, and campaigns will pause automatically after the Email Outreach plan expires","supports":"sending stops after expiry"},{"id":"s35","url":"https://help.instantly.ai/en/articles/7918806-how-to-cancel-your-subscription","title":"How to Cancel Your Subscription","publisher":"vendor","quote":"Unibox conversations will be deleted after the 24-hour grace period","supports":"Unibox data for cancelled DFY accounts"},{"id":"s36","url":"https://help.instantly.ai/en/articles/7918806-how-to-cancel-your-subscription","title":"How to Cancel Your Subscription","publisher":"vendor","quote":"You'll lose access to the Gmail mailbox shortly for DFY Google/Pre-warmed accounts","supports":"mailbox access ends"},{"id":"s37","url":"https://help.instantly.ai/en/articles/7918806-how-to-cancel-your-subscription","title":"How to Cancel Your Subscription","publisher":"vendor","quote":"Email forwarding will stop working if you have it enabled","supports":"forwarding stops"},{"id":"s38","url":"https://help.instantly.ai/en/articles/7918806-how-to-cancel-your-subscription","title":"How to Cancel Your Subscription","publisher":"vendor","quote":"If you have only one workspace and wish to delete it, it will be deleted automatically once it expires.","supports":"an expired single workspace is deleted"},{"id":"s39","url":"https://help.instantly.ai/en/articles/7918806-how-to-cancel-your-subscription","title":"How to Cancel Your Subscription","publisher":"vendor","quote":"The domain remains valid for one year from the original purchase date","supports":"cancelled domains stay valid"},{"id":"s40","url":"https://instantly.ai/terms","title":"Instantly Terms of Service","publisher":"vendor","quote":"Correspondence sent to Instantly's mailing address or support channels does not constitute notice of cancellation of such a subscription","supports":"support messages don't cancel a self-serve plan"},{"id":"s41","url":"https://help.instantly.ai/en/articles/7918821-access-your-expired-instantly-account","title":"Access Your Expired Instantly Account","publisher":"vendor","quote":"When your Instantly account expires, you'll lose access to the dashboard.","supports":"dashboard access ends at expiry"},{"id":"s42","url":"https://instantly.ai/terms","title":"Instantly Terms of Service","publisher":"vendor","quote":"Each subscription will have an initial term of one (1) year or one (1) month, as dictated by the plan that Subscriber purchases","supports":"every plan has a monthly or yearly Order Term covered by the 30-day renewal clause"},{"id":"s43","url":"https://instantly.ai/terms","title":"Instantly Terms of Service","publisher":"vendor","quote":"or through the cancellation mechanism Instantly designates","supports":"VIP Services can also be cancelled through Instantly's designated mechanism"},{"id":"s44","url":"https://help.instantly.ai/en/articles/13924078-how-to-export-data-from-your-instantly-account","title":"How to Export Data from Your Instantly Account","publisher":"vendor","quote":"There is no direct way to bulk export all Unibox replies from the interface.","supports":"Unibox replies need the API"},{"id":"s45","url":"https://help.instantly.ai/en/articles/13924078-how-to-export-data-from-your-instantly-account","title":"How to Export Data from Your Instantly Account","publisher":"vendor","quote":"Use the Campaign API endpoint","supports":"campaign sequences can be exported through the API"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["The email address for written notices in Instantly's Terms is hidden by email obfuscation on the page, so it isn't given here","How long Instantly keeps a cancelled account's data is not stated","Whether the Cancel Plan flow asks for a reason or shows an offer is not documented"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Replaced the 'Orders: email 30 days' written notice' route with a VIP Services route: the Terms give every plan an Order Term and allow cancelling plans only in account settings","Main route notice: the Terms' 30-day renewal notice covers monthly and annual plans; support emails don't count (summary, tip)","Export: Unibox replies and campaign sequences only through the API"]}},"stackcut":{"vendor_id":"instantly","name":"Instantly","recipes":[{"id":"replace-instantly","title":"Cold email outreach","best_year_one_net":166}]},"page":"https://stackcut.io/cancel/instantly","json":"https://stackcut.io/exits/instantly.json","evidence":{"packet_revision":"25626f67889b78e8e4b12592d07de52fa1ccc230773adb3f217d1d2805c1c575","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"instantly--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"instantly--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"instantly--direct-web--r3","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"instantly--direct-web--r4","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"intercom","name":"Intercom","category":"customer_support","website":"https://www.intercom.com","domains":["intercom.com","intercom.io"],"summary":"Cancel in Settings, Subscription, Billing: select Payment details, then Cancel subscription; access lasts until the billing period ends. Contract customers go through their Account Manager and must give written notice 30 days before renewal, or the contract renews for 12 months. Exporting needs an active subscription.","routes":[{"channel":"direct_web","applies_to":"Monthly and annual subscriptions that are not on a contract","who":"A teammate who can open the workspace's billing settings (the help article doesn't name the permission)","method":"self_serve","start_url":null,"steps":[{"do":"Sign in to your Intercom workspace and go to Settings, Subscription, Billing","expect":"Payment details"},{"do":"Select Payment details at the top","expect":"Cancel subscription"},{"do":"Scroll down and click Cancel subscription","expect":null}],"confirm_by":null,"effective":"You keep access until the end of the current billing period and aren't billed for the next one; an annual subscription ends at the end of its 12-month billing period and doesn't renew","notice":"Monthly plans: none. Yearly plans: Intercom's Terms say they renew for 12 months unless written notice of intent not to renew is given at least 30 days before they expire","refund":"All fees are non-refundable; an annual subscription gets no prorated refund if cancelled early","fees":"When the subscription ends, Intercom charges the card on file (or invoices you) for any outstanding fees; usage is billed the month after it happens, so expect a final usage charge","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s12","s14","s41","s42"]},{"channel":"sales_contract","applies_to":"Subscriptions on a contract","who":"The customer, through its Intercom Account Manager","method":"contact_sales","start_url":null,"steps":[{"do":"Contact your Account Manager: on a contract, subscription and seat changes can't be made in the interface","expect":null},{"do":"Give written notice of cancellation at least 30 days before the renewal date; the Terms say to send notice of intent not to renew to accountsreceivable@intercom.io","expect":null}],"confirm_by":null,"effective":"At the end of the contract term, if notice was given in time","notice":"Written notice at least 30 days before the renewal date; if the deadline is missed, the contract automatically renews for another 12 months","refund":"All fees are non-refundable","fees":null,"source_ids":["s9","s10","s11","s12","s13","s14","s39"]}],"pay_less":[{"type":"seat_reduction","what":"Remove teammates in Settings, Workspace, Teammates (hover over the name, Edit, Remove Teammate). On a yearly plan, seats already paid for are charged until the next renewal","evidence":"documented","source_ids":["s15","s16","s17"]},{"type":"downgrade","what":"Click Change plan to move to a cheaper plan, or remove add-ons (Pro, Proactive Support Plus, Copilot) from the Subscription tab. Unused time becomes a credit on the next invoice. Yearly plans can only downgrade or drop seats and add-ons at renewal","evidence":"documented","source_ids":["s17","s18","s19","s20"]}],"export":[{"data":"Conversations: single conversations or bulk selections as text or PDF; reporting data (no message content) through Reports, Dataset export; message details and attachments to Amazon S3, without a transcript","how":"From a conversation, choose Export conversation as text (or PDF); for reporting data use Dataset export; for S3 go to Settings, Data, Imports & exports","format":"Text or PDF; CSV for dataset exports; JSON files in Amazon S3","limits":"Data is available for up to two years. S3 exports don't contain a conversation transcript. Exporting needs an active subscription","source_ids":["s21","s22","s23","s24","s25","s28","s40"]},{"data":"Users, leads and company data","how":"In Contacts, select the users, open the More menu and select Export users; the file is emailed to you","format":"CSV","limits":"The emailed link to the CSV file expires after one hour; company data is limited to the name and ID of each user's most recent company","source_ids":["s26","s27","s43"]}],"after_cancel":{"access_until":"The end of the current billing period (annual plans: the end of the 12-month period)","data_kept":"Cancelling doesn't delete data, but it stays inaccessible until you start a new subscription. The Terms say that 30 days after termination you have no further access and Intercom may delete it; workspaces without a subscription are deleted after 180 days of inactivity, with an email 90 days before deletion starts","you_lose":["Access to everything except Intercom settings and the option to start a new subscription","Outbound messaging and your Help Center, which pause","The ability to export data, which needs an active subscription"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Export conversations and contacts before the subscription ends: exporting needs an active subscription","Contract customers can't cancel in the interface: contact the Account Manager and give written notice at least 30 days before renewal","There is no way to pause an Intercom subscription","Deleting the workspace (Settings, Workspace, General) also cancels non-contracted subscriptions; the workspace is deleted within 14 days","Additional seats and additional usage are charged at list price; annual discounts don't apply to them"]},"sources":[{"id":"s1","url":"https://www.intercom.com/help/en/articles/9088378-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"Navigate to Settings > Subscription > Billing","supports":"where the cancel flow starts"},{"id":"s2","url":"https://www.intercom.com/help/en/articles/9088378-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"Select \"Payment details\" at the top.","supports":"the Payment details step"},{"id":"s3","url":"https://www.intercom.com/help/en/articles/9088378-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"Scroll down and click on Cancel subscription.","supports":"the final step"},{"id":"s4","url":"https://www.intercom.com/help/en/articles/9088378-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"Once cancelled, you'll retain access to Intercom until the end of your current billing period and you won't be billed for this subscription in the next period.","supports":"when access ends"},{"id":"s5","url":"https://www.intercom.com/help/en/articles/9088378-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"You can cancel an annual subscription (that is not on contract) from the Billing > Payment details page.","supports":"annual plans not on contract cancel self-serve"},{"id":"s6","url":"https://www.intercom.com/help/en/articles/9088378-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"It will be cancelled at the end of your 12-month billing period and won't renew.","supports":"when an annual cancellation takes effect"},{"id":"s7","url":"https://www.intercom.com/help/en/articles/9088378-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"won't get a prorated refund if cancelled early","supports":"no prorated refund for annual plans"},{"id":"s8","url":"https://www.intercom.com/help/en/articles/9088378-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"Log in to your Intercom workspace.","supports":"sign-in is needed"},{"id":"s9","url":"https://www.intercom.com/help/en/articles/9088378-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"you'll need to speak to your Account Manager about pausing or cancelling","supports":"contract customers cancel through the Account Manager"},{"id":"s10","url":"https://www.intercom.com/help/en/articles/9088378-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"Contracted customers must give written notice of cancellation at least 30 days before their renewal date","supports":"the 30-day notice for contracts"},{"id":"s11","url":"https://www.intercom.com/help/en/articles/9088378-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"if this deadline is missed, the contract automatically renews for a further 12 months.","supports":"missing the notice renews the contract"},{"id":"s12","url":"https://www.intercom.com/legal/terms-and-policies","title":"Intercom Terms of Service","publisher":"vendor","quote":"unless either party gives the other written notice of intent not to renew at least thirty (30) days prior to expiration","supports":"the 30-day non-renewal notice for yearly subscriptions"},{"id":"s13","url":"https://www.intercom.com/legal/terms-and-policies","title":"Intercom Terms of Service","publisher":"vendor","quote":"Customer should send written notice of intent not to renew to accountsreceivable@intercom.io.","supports":"where to send notice"},{"id":"s14","url":"https://www.intercom.com/legal/terms-and-policies","title":"Intercom Terms of Service","publisher":"vendor","quote":"All fees are non-refundable","supports":"no refunds"},{"id":"s15","url":"https://www.intercom.com/help/en/articles/8344189-how-to-manage-your-subscription","title":"How to manage your subscription","publisher":"vendor","quote":"Navigate to Settings > Workspace > Teammates.","supports":"where to remove teammates"},{"id":"s16","url":"https://www.intercom.com/help/en/articles/8344189-how-to-manage-your-subscription","title":"How to manage your subscription","publisher":"vendor","quote":"If you remove a teammate who was using a seat you've already paid for the year, you'll still be charged for this seat until your next renewal.","supports":"seat removals on yearly plans"},{"id":"s17","url":"https://www.intercom.com/help/en/articles/8367468-understand-how-billing-works-for-a-monthly-or-annual-subscription","title":"Understand how billing works for a monthly or annual subscription","publisher":"vendor","quote":"When you pay yearly for your subscription, it's not possible to downgrade your plan or remove seats or add-ons during the current billing period.","supports":"yearly plans change only at renewal"},{"id":"s18","url":"https://www.intercom.com/help/en/articles/8344189-how-to-manage-your-subscription","title":"How to manage your subscription","publisher":"vendor","quote":"Simply click Change plan to compare plans and then select the plan you'd like to upgrade or downgrade to.","supports":"how to downgrade"},{"id":"s19","url":"https://www.intercom.com/help/en/articles/8344189-how-to-manage-your-subscription","title":"How to manage your subscription","publisher":"vendor","quote":"You will be given a credit for any unused time on your previous, more expensive plan.","supports":"credit for unused time after a downgrade"},{"id":"s20","url":"https://www.intercom.com/help/en/articles/8344189-how-to-manage-your-subscription","title":"How to manage your subscription","publisher":"vendor","quote":"You may lose access to certain features, such as Workflows, that are not available on lower-tier plans.","supports":"what a downgrade removes"},{"id":"s21","url":"https://www.intercom.com/help/en/articles/2046229-export-your-conversations-data","title":"Export your conversations data","publisher":"vendor","quote":"Export conversation as text (or Export conversation as PDF).","supports":"exporting single conversations"},{"id":"s22","url":"https://www.intercom.com/help/en/articles/2046229-export-your-conversations-data","title":"Export your conversations data","publisher":"vendor","quote":"CSV exports contain reporting metadata (e.g. conversation IDs, timestamps, attributes, and metrics) but do not include full message or conversation content.","supports":"what dataset exports leave out"},{"id":"s23","url":"https://www.intercom.com/help/en/articles/2046229-export-your-conversations-data","title":"Export your conversations data","publisher":"vendor","quote":"JSON files stored in Amazon S3 are structured, providing detailed message content and attachments.","supports":"the S3 export format and content"},{"id":"s24","url":"https://www.intercom.com/help/en/articles/2046229-export-your-conversations-data","title":"Export your conversations data","publisher":"vendor","quote":"Data is available for up to two years, both for CSV and JSON exports.","supports":"the two-year export limit"},{"id":"s25","url":"https://www.intercom.com/help/en/articles/2046229-export-your-conversations-data","title":"Export your conversations data","publisher":"vendor","quote":"Settings > Data > Imports & exports","supports":"where the S3 export is set up"},{"id":"s26","url":"https://www.intercom.com/help/en/articles/8851609-how-to-export-users-leads-or-company-data","title":"How to export users, leads or company data","publisher":"vendor","quote":"Export users","supports":"the contacts export option"},{"id":"s27","url":"https://www.intercom.com/help/en/articles/8851609-how-to-export-users-leads-or-company-data","title":"How to export users, leads or company data","publisher":"vendor","quote":"the link to your CSV file will expire after one hour","supports":"the CSV format and link expiry"},{"id":"s28","url":"https://www.intercom.com/help/en/articles/5045792-intercom-s-inactive-workspace-deletion-process","title":"Intercom's inactive workspace deletion process","publisher":"vendor","quote":"you will need an active subscription in order to export your data.","supports":"exports need an active subscription"},{"id":"s29","url":"https://www.intercom.com/help/en/articles/5045792-intercom-s-inactive-workspace-deletion-process","title":"Intercom's inactive workspace deletion process","publisher":"vendor","quote":"We delete workspaces without a subscription once they have reached 180 days of inactivity.","supports":"when inactive workspaces are deleted"},{"id":"s30","url":"https://www.intercom.com/help/en/articles/5045792-intercom-s-inactive-workspace-deletion-process","title":"Intercom's inactive workspace deletion process","publisher":"vendor","quote":"we will notify the workspace creator and security contact by email, 90 days before deletion starts.","supports":"the deletion warning email"},{"id":"s31","url":"https://www.intercom.com/help/en/articles/9088378-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"Cancelling your subscription does not delete your data.","supports":"data is kept after cancelling"},{"id":"s32","url":"https://www.intercom.com/help/en/articles/9088378-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"You will only be able to access your Intercom settings and the option to start a new subscription","supports":"what you can still access"},{"id":"s33","url":"https://www.intercom.com/help/en/articles/9088378-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"outbound messaging and your Help Center","supports":"features that pause"},{"id":"s34","url":"https://www.intercom.com/legal/terms-and-policies","title":"Intercom Terms of Service","publisher":"vendor","quote":"thirty (30) days following termination, it will have no further access to any Customer Data","supports":"data access ends 30 days after termination"},{"id":"s35","url":"https://www.intercom.com/help/en/articles/9088378-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"There is no way to pause your Intercom subscription","supports":"no pause option"},{"id":"s36","url":"https://www.intercom.com/help/en/articles/3687072-how-to-delete-your-workspace-data","title":"How to delete your workspace data","publisher":"vendor","quote":"Deleting a workspace will also cancel any non-contracted subscriptions","supports":"deleting the workspace cancels"},{"id":"s37","url":"https://www.intercom.com/help/en/articles/3687072-how-to-delete-your-workspace-data","title":"How to delete your workspace data","publisher":"vendor","quote":"The workspace will be deleted within 14 days of confirmation.","supports":"when a deleted workspace is removed"},{"id":"s38","url":"https://www.intercom.com/help/en/articles/8367468-understand-how-billing-works-for-a-monthly-or-annual-subscription","title":"Understand how billing works for a monthly or annual subscription","publisher":"vendor","quote":"Additional Seats and Additional Usage is always charged at list price (annual discounts do not apply).","supports":"extra seats and usage are billed at list price"},{"id":"s39","url":"https://www.intercom.com/help/en/articles/9271870-understand-how-billing-works-on-contract","title":"Understand how billing works on contract","publisher":"vendor","quote":"cannot be made through the interface","supports":"contract changes go through the Account Manager"},{"id":"s40","url":"https://www.intercom.com/help/en/articles/2046229-export-your-conversations-data","title":"Export your conversations data","publisher":"vendor","quote":"Conversation and ticket data exported to S3 will not contain a transcript.","supports":"S3 exports have no conversation transcript"},{"id":"s41","url":"https://www.intercom.com/legal/terms-and-policies","title":"Intercom Terms of Service","publisher":"vendor","quote":"Upon any termination or expiration of the subscription, Intercom will charge Customer's Recurring Payment Method (or invoice Customer directly) for any outstanding fees","supports":"outstanding fees are charged when the subscription ends"},{"id":"s42","url":"https://www.intercom.com/help/en/articles/8367468-understand-how-billing-works-for-a-monthly-or-annual-subscription","title":"Understand how billing works for a monthly or annual subscription","publisher":"vendor","quote":"your core plan subscription and seats for the next month, as well as your usage from the previous month","supports":"usage is billed the month after it happens"},{"id":"s43","url":"https://www.intercom.com/help/en/articles/8851609-how-to-export-users-leads-or-company-data","title":"How to export users, leads or company data","publisher":"vendor","quote":"The user export currently only includes the name and ID of the most recent company a user was tracked with.","supports":"the user export's company data limit"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["The help article doesn't name the permission needed to cancel, or what confirms the cancellation","Whether the cancel flow asks for a reason or shows an offer is not documented","The help article lets annual plans not on contract cancel in Billing, while the Terms ask for 30 days' written notice before a yearly term expires; both are given"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Export: S3 JSON has message details and attachments but no transcript (was 'full message content')","Self-serve route: added the final charge for outstanding fees and usage billed in arrears","Contacts export: company data is only the most recent company's name and ID"]}},"stackcut":{"vendor_id":"intercom","name":"Intercom","recipes":[{"id":"support-inbox","title":"Small-team support inbox","best_year_one_net":3060}]},"page":"https://stackcut.io/cancel/intercom","json":"https://stackcut.io/exits/intercom.json","evidence":{"packet_revision":"470c786114c40c4752b1b3aece83eb30c6f0bc4d212cc916989975efdb622fdc","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"intercom--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"intercom--sales-contract--r2","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"invideo","name":"invideo AI","category":"design_creative","website":"https://invideo.io","domains":["invideo.io"],"summary":"On the website, click your profile (top right), Subscription, then Cancel and follow the steps; the plan runs to the end of the billing cycle, then drops to free. Cancel App Store and Google Play purchases there. Refunds only within 7 days, and only if nothing was generated or downloaded.","routes":[{"channel":"direct_web","label":"Website subscriptions","applies_to":"invideo AI plans bought on invideo.io, monthly or annual","who":"The account holder, signed in on invideo.io","method":"self_serve","start_url":null,"steps":[{"do":"Click your profile in the top right corner and select Subscription","expect":"Cancel"},{"do":"Click Cancel and follow the on-screen steps to complete the cancellation","expect":null}],"confirm_by":null,"effective":"You keep your current plan's benefits until the end of the billing cycle, then the account is downgraded to the free plan and the card is removed","notice":"Cancel before the renewal date: plans renew automatically at the end of each billing period","refund":"Only within 7 days of the original purchase or renewal, and only if no video or asset was generated or downloaded in the current billing period; request it by email to support@invideo.io. Otherwise fees are non-refundable, with no pro-rata or partial refunds, and credits are never refunded","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s34","s35","s36"]},{"channel":"apple_app_store","applies_to":"Plans bought in the invideo iOS app","who":"The Apple ID that subscribed","method":"platform_settings","start_url":null,"steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then the invideo subscription","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription (scroll down if needed)","expect":null}],"confirm_by":"If there is no Cancel button or you see an expiration message in red text, the subscription is already cancelled","effective":null,"notice":null,"refund":"Refunds for iOS purchases go through Apple, not invideo","fees":null,"source_ids":["s13","s14","s15","s16","s17"]},{"channel":"google_play","applies_to":"Plans bought in the invideo Android app through the Play Store","who":"The Google account that subscribed","method":"platform_settings","start_url":null,"steps":[{"do":"On your Android device, go to subscriptions in Google Play","expect":null},{"do":"Select the invideo subscription, tap Cancel subscription and follow the instructions","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time you've already paid","notice":null,"refund":null,"fees":null,"source_ids":["s13","s18","s19","s20","s21"]},{"channel":"direct_web","label":"Delete the account","applies_to":"Any invideo account, when you want the workspace and account deleted","who":"The account holder","method":"self_serve","start_url":null,"steps":[{"do":"Click Settings in the menu","expect":null},{"do":"Select Manage account, then Delete workspace, then Delete account","expect":"you are logged out automatically"},{"do":"If you run into issues, fill in invideo's account-deletion form; the team reviews it and deletes the account within 12 hours","expect":null}],"confirm_by":"You are logged out automatically once the account is deleted","effective":"When you confirm Delete account you are logged out automatically; through the form, invideo deletes the account within 12 hours","notice":null,"refund":null,"fees":null,"source_ids":["s22","s23","s24","s25","s37"]}],"pay_less":[{"type":"free_plan","what":"Cancelling moves you to the free plan, which needs no card: limited credits, reset weekly on Monday at 12 a.m. UTC","evidence":"documented","source_ids":["s4","s26","s27","s28"]},{"type":"downgrade","what":"You can switch plans at any point during your billing cycle, for example to one with fewer credits; invideo's help doesn't say how a move to a cheaper plan is billed","evidence":"documented","source_ids":["s29"]}],"export":[{"data":"Videos created on a paid plan","how":"Edit and download them while the paid plan is still active","format":null,"limits":"After the plan expires and the account moves to the Free plan, downloading an edited video without a watermark needs a paid plan","source_ids":["s31","s32"]}],"after_cancel":{"access_until":"The end of the billing cycle","data_kept":null,"you_lose":["Unused plan credits, which don't roll over","Extra credits bought separately, which last only until the paid subscription ends","Watermark-free downloads of edited videos, once on the Free plan"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Check where you subscribed: app store purchases can't be cancelled on the website","Download finished videos before the billing cycle ends","A refund is possible only within 7 days and only if nothing was generated or downloaded","Uninstalling the app does not cancel a Google Play subscription","invideo's Terms also let you cancel by contacting its support team, for example if the website option doesn't work"]},"sources":[{"id":"s1","url":"https://help.invideo.io/en/articles/9380227-how-can-i-cancel-my-subscription","title":"How can I cancel my subscription?","publisher":"vendor","quote":"To cancel your plan, click on your profile in the top right corner and select 'Subscription'.","supports":"where cancelling starts"},{"id":"s2","url":"https://help.invideo.io/en/articles/9380227-how-can-i-cancel-my-subscription","title":"How can I cancel my subscription?","publisher":"vendor","quote":"Click 'Cancel' and follow the on-screen steps to complete the cancellation.","supports":"the cancel step"},{"id":"s3","url":"https://help.invideo.io/en/articles/9380227-how-can-i-cancel-my-subscription","title":"How can I cancel my subscription?","publisher":"vendor","quote":"Once done, you will enjoy the benefits of your current plan till the end of your billing cycle.","supports":"when access ends"},{"id":"s4","url":"https://help.invideo.io/en/articles/9380227-how-can-i-cancel-my-subscription","title":"How can I cancel my subscription?","publisher":"vendor","quote":"After the end of your billing cycle, you will be downgraded to the free plan.","supports":"the account moves to the free plan"},{"id":"s5","url":"https://help.invideo.io/en/articles/9380227-how-can-i-cancel-my-subscription","title":"How can I cancel my subscription?","publisher":"vendor","quote":"The card is removed automatically from the account once you're on the free plan.","supports":"the card is removed"},{"id":"s6","url":"https://invideo.io/terms-and-conditions/","title":"Terms and Conditions","publisher":"vendor","quote":"your plan will automatically renew at the end of each billing period unless you cancel before renewal","supports":"automatic renewal"},{"id":"s7","url":"https://help.invideo.io/en/articles/10025940-refunds-how-to-request-one-and-what-s-covered","title":"Refunds: how to request one and what's covered","publisher":"vendor","quote":"We offer refunds within 7 days of the original purchase or renewal only if the subscription has not been used.","supports":"the refund window"},{"id":"s8","url":"https://help.invideo.io/en/articles/10025940-refunds-how-to-request-one-and-what-s-covered","title":"Refunds: how to request one and what's covered","publisher":"vendor","quote":"A subscription is considered used if any video or assets has been generated or downloaded, during the current billing period.","supports":"what counts as used"},{"id":"s9","url":"https://help.invideo.io/en/articles/10025940-refunds-how-to-request-one-and-what-s-covered","title":"Refunds: how to request one and what's covered","publisher":"vendor","quote":"Email us at support@invideo.io with your account details and reason for the request.","supports":"how to request a refund"},{"id":"s10","url":"https://invideo.io/terms-and-conditions/","title":"Terms and Conditions","publisher":"vendor","quote":"All fees are non-refundable for the billing period purchased.","supports":"no refunds after the window"},{"id":"s11","url":"https://invideo.io/terms-and-conditions/","title":"Terms and Conditions","publisher":"vendor","quote":"Credits, whether free or paid, are non-refundable, non-redeemable and non-transferable.","supports":"credits are never refunded"},{"id":"s12","url":"https://help.invideo.io/en/articles/10025940-refunds-how-to-request-one-and-what-s-covered","title":"Refunds: how to request one and what's covered","publisher":"vendor","quote":"Used subscriptions are not eligible for a refund under any circumstances.","supports":"used subscriptions aren't refunded"},{"id":"s13","url":"https://help.invideo.io/en/articles/9380227-how-can-i-cancel-my-subscription","title":"How can I cancel my subscription?","publisher":"vendor","quote":"To cancel your plan, please follow the instructions here.","supports":"in-app purchases are cancelled with Apple or Google (the article links their instructions)"},{"id":"s14","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name.","supports":"Apple's first step"},{"id":"s15","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button.","supports":"Apple's cancel step"},{"id":"s16","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm with Apple"},{"id":"s17","url":"https://help.invideo.io/en/articles/10025940-refunds-how-to-request-one-and-what-s-covered","title":"Refunds: how to request one and what's covered","publisher":"vendor","quote":"Apple handles billing for iOS purchases directly, so any refund request needs to go through them rather than us.","supports":"iOS refunds go through Apple"},{"id":"s18","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"go to subscriptions in Google Play.","supports":"where to cancel on Google Play"},{"id":"s19","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"the subscription you want to cancel","supports":"choosing the subscription"},{"id":"s20","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"you'll still be able to use your subscription for the time you've already paid.","supports":"access until the paid time ends"},{"id":"s21","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"your subscription won't cancel.","supports":"uninstalling the app doesn't cancel"},{"id":"s22","url":"https://help.invideo.io/en/articles/9380478-how-can-i-delete-my-workspace","title":"How can I delete my workspace?","publisher":"vendor","quote":"Click on 'Settings' from the menu.","supports":"where deletion starts"},{"id":"s23","url":"https://help.invideo.io/en/articles/9380478-how-can-i-delete-my-workspace","title":"How can I delete my workspace?","publisher":"vendor","quote":"Select 'Manage account' - 'Delete workspace' - 'Delete account'.","supports":"the deletion path"},{"id":"s24","url":"https://help.invideo.io/en/articles/9380478-how-can-i-delete-my-workspace","title":"How can I delete my workspace?","publisher":"vendor","quote":"Once the account is deleted, you'll be logged out automatically.","supports":"what you see after deleting"},{"id":"s25","url":"https://help.invideo.io/en/articles/9380478-how-can-i-delete-my-workspace","title":"How can I delete my workspace?","publisher":"vendor","quote":"our team will review your request and delete your account within 12 hours.","supports":"the form fallback"},{"id":"s26","url":"https://help.invideo.io/en/articles/9380226-can-i-use-invideo-ai-for-free","title":"Can I use invideo AI for free?","publisher":"vendor","quote":"Yes, you can use invideo AI for free without entering your card details.","supports":"the free plan needs no card"},{"id":"s27","url":"https://help.invideo.io/en/articles/9380226-can-i-use-invideo-ai-for-free","title":"Can I use invideo AI for free?","publisher":"vendor","quote":"The free plan gives you limited credits to explore the platform.","supports":"free plan limits"},{"id":"s28","url":"https://help.invideo.io/en/articles/9380226-can-i-use-invideo-ai-for-free","title":"Can I use invideo AI for free?","publisher":"vendor","quote":"This quota on the Free plan is reset weekly on Monday at 12 a.m. UTC.","supports":"free credits reset weekly"},{"id":"s29","url":"https://help.invideo.io/en/articles/11528140-invideo-plans-and-credits-everything-you-need-to-know","title":"Invideo plans and credits: everything you need to know","publisher":"vendor","quote":"You can switch plans at any point during your billing cycle.","supports":"changing plans"},{"id":"s30","url":"https://help.invideo.io/en/articles/11528140-invideo-plans-and-credits-everything-you-need-to-know","title":"Invideo plans and credits: everything you need to know","publisher":"vendor","quote":"Extra credits purchased separately are valid for up to 12 months from purchase, or until your paid subscription ends, whichever comes first.","supports":"extra credits end with the subscription"},{"id":"s31","url":"https://help.invideo.io/en/articles/10741590-if-the-video-is-created-on-the-paid-plan-can-i-still-edit-and-download-it-once-i-am-on-the-free-plan","title":"If the video is created on the paid plan, can I still edit and download it once I am on the free plan?","publisher":"vendor","quote":"If you create a video on a paid plan, you can edit and download it without a watermark while your plan is active.","supports":"download while the plan is active"},{"id":"s32","url":"https://help.invideo.io/en/articles/10741590-if-the-video-is-created-on-the-paid-plan-can-i-still-edit-and-download-it-once-i-am-on-the-free-plan","title":"If the video is created on the paid plan, can I still edit and download it once I am on the free plan?","publisher":"vendor","quote":"However, once your plan expires and your account moves to the Free plan, any edits to the video will require a paid plan to download without a watermark.","supports":"watermark after the plan ends"},{"id":"s33","url":"https://help.invideo.io/en/articles/11528140-invideo-plans-and-credits-everything-you-need-to-know","title":"Invideo plans and credits: everything you need to know","publisher":"vendor","quote":"Paid-plan credits reset every month. Unused plan credits do not roll over into the following month.","supports":"plan credits don't roll over"},{"id":"s34","url":"https://help.invideo.io/en/articles/11528140-invideo-plans-and-credits-everything-you-need-to-know","title":"Invideo plans and credits: everything you need to know","publisher":"vendor","quote":"You can select monthly or annual billing.","supports":"monthly and annual plans"},{"id":"s35","url":"https://invideo.io/terms-and-conditions/","title":"Terms and Conditions","publisher":"vendor","quote":"at any time through your account settings or by contacting our support team","supports":"you can cancel in account settings or through support"},{"id":"s36","url":"https://invideo.io/terms-and-conditions/","title":"Terms and Conditions","publisher":"vendor","quote":"We do not offer pro-rata or partial refunds for unused portions of a subscription period.","supports":"no partial refunds"},{"id":"s37","url":"https://help.invideo.io/en/articles/9380478-how-can-i-delete-my-workspace","title":"How can I delete my workspace?","publisher":"vendor","quote":"If you encounter any issues, please fill out this form","supports":"the deletion form is the fallback when the in-app steps fail"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["invideo's help center doesn't say whether a confirmation email follows a cancellation","How long invideo keeps videos and projects on a cancelled or deleted account isn't stated in its help center or Terms","Whether deleting the account also cancels an active paid plan isn't stated in invideo's help center","How a switch to a cheaper plan is billed, and when it takes effect, isn't stated in invideo's help center"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked the cancel, refund and delete-workspace articles, the Terms and Apple's and Google's cancel pages: the web steps, access to the end of the billing cycle, the move to the free plan, the 7-day unused-only refund and the in-app store routes are confirmed","Account deletion: the article doesn't say deletion is immediate; 'effective' now says you are logged out on Delete account, or the form is handled within 12 hours (s37)","Refund: added the Terms' 'no pro-rata or partial refunds' (s36)","Added the Terms' second way to cancel, through invideo's support team (s35), as a tip"]}},"delete_account":{"url":"https://help.invideo.io/articles/56692-how-do-i-delete-my-account","difficulty":"hard","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/invideo","json":"https://stackcut.io/exits/invideo.json","evidence":{"packet_revision":"28f0637882f89f860c83667b33002c17d6cf2699fd8c909e718fcb9e7333f32e","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"invideo--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"invideo--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"invideo--google-play--r3","channel":"google_play","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"invideo--direct-web--r4","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"invoice_ninja","name":"Invoice Ninja","category":"business_finance","website":"https://invoiceninja.com","domains":["invoiceninja.com","invoicing.co","invoiceninja.org"],"summary":"Hosted Pro and Enterprise plans auto-bill until you downgrade or cancel the plan; deleting the account (Settings, Account Management, Danger Zone) wipes all data permanently. Monthly payers can get that month refunded; annual payers have 30 days from payment. Plans bought in the iOS app are cancelled through Apple.","routes":[{"channel":"direct_web","label":"Downgrade or cancel the paid plan","applies_to":"Hosted Pro and Enterprise plans paid by card, monthly or annually","who":"A user signed in to the hosted web app who can open Settings","method":"self_serve","start_url":"https://app.invoicing.co","steps":[{"do":"Sign in to the web app, open Settings, then Account Management","expect":"the Overview, where Plan shows your current Invoice Ninja plan"},{"do":"Downgrade to the Free plan or cancel the Pro or Enterprise plan: Invoice Ninja's terms say this is what stops auto-billing","expect":null},{"do":"To get your money back, email contact@invoiceninja.com within 30 days of upgrading (annual plans: within 30 days of the payment date)","expect":null}],"confirm_by":"Plan, under Settings, Account Management, shows your current plan","effective":"Auto-billing stops once the paid plan is downgraded or cancelled","notice":null,"refund":"Monthly payers can cancel within the active month for a full refund of that month; annual payers have 30 days from any payment date to cancel and request a full refund. All paid plans carry a 30-day money back promise","fees":null,"source_ids":["s1","s2","s3","s4","s6","s9","s10","s11"]},{"channel":"direct_web","label":"Delete the account and all data","applies_to":"Any hosted account, free or paid, when you want everything removed","who":"A user signed in to the hosted web app who can open Settings","method":"self_serve","start_url":"https://app.invoicing.co","steps":[{"do":"Export a JSON backup of each company first (see export below)","expect":null},{"do":"Go to Settings, then Account Management, then Danger Zone","expect":null},{"do":"Click Delete Account and confirm in the confirmation window","expect":"a confirmation modal before the deletion is final"}],"confirm_by":null,"effective":"Once confirmed, the deletion is irreversible and all data is wiped from Invoice Ninja's system","notice":null,"refund":null,"fees":null,"source_ids":["s12","s13","s14","s15","s25"]},{"channel":"apple_app_store","label":"Bought in the iOS app","applies_to":"Pro or Enterprise plans bought as in-app purchases in the Invoice Ninja app for iPhone, iPad or Mac","who":"The Apple Account that bought the plan","method":"platform_settings","start_url":null,"steps":[{"do":"On iPhone or iPad, open Settings and tap your name, then Subscriptions","expect":null},{"do":"Tap the Invoice Ninja subscription, then Cancel Subscription","expect":null}],"confirm_by":"If there is no Cancel button or you see an expiration message in red text, the subscription is already cancelled","effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s20","s21","s22"]}],"pay_less":[{"type":"free_plan","what":"The Free plan is free forever with 5 clients and unlimited invoicing","evidence":"documented","source_ids":["s7","s8"]},{"type":"annual_billing","what":"Paying annually gives 2 months free (for example, $28 saved on Pro)","evidence":"documented","source_ids":["s16"]}],"export":[{"data":"A complete backup of the selected company: settings and data","how":"Use the JSON export under Settings, Import | Export, once for each company; the export runs in the background and the download link arrives by email","format":"JSON backup in a downloadable zip","limits":"One company per export, and the emailed download link expires daily. A JSON backup can later be imported into another company or reinstalled into an existing one","source_ids":["s15","s24","s17"]}],"after_cancel":{"access_until":null,"data_kept":"Deleting the account is irreversible and wipes all data from Invoice Ninja's system; if a restore turns out to be possible later, it costs $140 for Free accounts and $70 for Pro and Enterprise accounts. Free accounts inactive for three months are treated as ghost accounts and scheduled for irreversible deletion","you_lose":["Every company and record on the account, if you delete the account or purge data","The selected company, if you use Delete Company","Pro and Enterprise features, once you move to the Free plan"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Export a JSON backup of every company before deleting: deletion is irreversible","Delete Company removes only the selected company; Purge Data wipes every company and record but isn't described as cancelling the plan","Deactivating a company pauses its emails, recurring invoices and notifications; it isn't described as stopping the plan's billing","A plan bought in the iOS app is billed by Apple: cancel it in Apple's subscription settings","Refund windows: within the active month for monthly plans, and 30 days from any payment date for annual plans; the support page says to contact Invoice Ninja within 30 days of upgrading","Download each company's JSON backup soon after the email arrives: the link expires daily"]},"sources":[{"id":"s1","url":"https://invoiceninja.com/terms/","title":"Terms of Service","publisher":"vendor","quote":"you are agreeing to allow Invoice Ninja to auto-bill your credit card monthly or annually","supports":"paid plans auto-bill"},{"id":"s2","url":"https://invoiceninja.com/terms/","title":"Terms of Service","publisher":"vendor","quote":"In order to stop auto-billing for \"Pro\" or \"Enterprise\" accounts, you must downgrade or cancel your account.","supports":"what stops the billing"},{"id":"s3","url":"https://invoiceninja.com/terms/","title":"Terms of Service","publisher":"vendor","quote":"For those members that pay monthly, you can cancel within your active month at any time for a full refund of that month.","supports":"the monthly refund"},{"id":"s4","url":"https://invoiceninja.com/terms/","title":"Terms of Service","publisher":"vendor","quote":"For those members that pay annually, you have a 30-day grace period from any payment date to cancel and request a full refund.","supports":"the annual refund window"},{"id":"s5","url":"https://invoiceninja.com/terms/","title":"Terms of Service","publisher":"vendor","quote":"Free accounts that have been inactive for a period of three (3) months will be considered 'ghost' accounts and scheduled for irreversible deletion.","supports":"inactive free accounts are deleted"},{"id":"s6","url":"https://invoiceninja.com/pricing-plans/","title":"Pricing","publisher":"vendor","quote":"All paid plans come with a 30-day money back promise. If you're not satisfied for any reason within 30 days of upgrading, contact us for a full refund.","supports":"the 30-day money back promise"},{"id":"s7","url":"https://invoiceninja.com/pricing-plans/","title":"Pricing","publisher":"vendor","quote":"5 Clients + Unlimited Invoicing","supports":"the Free plan's limits"},{"id":"s8","url":"https://invoiceninja.com/pricing-plans/","title":"Pricing","publisher":"vendor","quote":"Free forever · No credit card required · 30-day money back guarantee","supports":"the Free plan is free forever"},{"id":"s9","url":"https://invoiceninja.com/contact-support/","title":"Contact Us","publisher":"vendor","quote":"All paid plans come with a 30-day money back promise. Contact Us within 30 days of upgrading for a full refund.","supports":"asking for the refund"},{"id":"s10","url":"https://invoiceninja.com/contact-support/","title":"Contact Us","publisher":"vendor","quote":"contact@invoiceninja.com","supports":"the support email address"},{"id":"s11","url":"https://invoiceninja.github.io/docs/user-guide/basic-settings","title":"Basic Settings","publisher":"vendor","quote":"Plan — Your current Invoice Ninja plan","supports":"where the current plan is shown"},{"id":"s12","url":"https://invoiceninja.github.io/docs/hosted/hosted-delete-account","title":"Hosted Delete Account","publisher":"vendor","quote":"Settings > Account Managment > Danger Zone","supports":"where account deletion starts"},{"id":"s13","url":"https://invoiceninja.github.io/docs/hosted/hosted-delete-account","title":"Hosted Delete Account","publisher":"vendor","quote":"Once confirmed, this is irreversable. All data will be wiped from our system.","supports":"deletion is permanent and wipes all data"},{"id":"s14","url":"https://invoiceninja.github.io/docs/hosted/hosted-delete-account","title":"Hosted Delete Account","publisher":"vendor","quote":"confirmation modal","supports":"the confirmation step"},{"id":"s15","url":"https://invoiceninja.github.io/docs/user-guide/basic-settings","title":"Basic Settings","publisher":"vendor","quote":"The JSON export produces a complete backup of the selected company — settings and data — as a downloadable zip.","supports":"the JSON backup export, delivered as a zip"},{"id":"s16","url":"https://invoiceninja.com/pricing-plans/","title":"Pricing","publisher":"vendor","quote":"Save $28 — 2 months free!","supports":"the annual billing saving"},{"id":"s17","url":"https://invoiceninja.github.io/docs/user-guide/basic-settings","title":"Basic Settings","publisher":"vendor","quote":"Imports can bring a JSON backup into a different company or reinstall it into an existing one.","supports":"restoring a JSON backup"},{"id":"s18","url":"https://invoiceninja.github.io/docs/user-guide/basic-settings","title":"Basic Settings","publisher":"vendor","quote":"Purge Data — Permanently wipes every company and record on the account","supports":"what Purge Data does"},{"id":"s19","url":"https://invoiceninja.github.io/docs/user-guide/basic-settings","title":"Basic Settings","publisher":"vendor","quote":"Delete Company — Permanently deletes the currently selected company","supports":"what Delete Company does"},{"id":"s20","url":"https://apps.apple.com/us/app/invoice-ninja/id1503970375","title":"Invoice Ninja on the App Store","publisher":"platform","quote":"Pro - Month $13.99","supports":"plans are sold as in-app purchases"},{"id":"s21","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple cancel steps"},{"id":"s22","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm an Apple cancellation"},{"id":"s23","url":"https://invoiceninja.github.io/docs/user-guide/basic-settings","title":"Basic Settings","publisher":"vendor","quote":"Activate Company — Deactivating pauses emails, recurring invoices, and notifications","supports":"what deactivating a company does"},{"id":"s24","url":"https://invoiceninja.github.io/docs/user-guide/basic-settings","title":"Basic Settings","publisher":"vendor","quote":"with a download link when it's ready (links expire daily).","supports":"the export download link is emailed and expires daily"},{"id":"s25","url":"https://invoiceninja.com/terms/","title":"Terms of Service","publisher":"vendor","quote":"in the case that a data restore is possible, the fee is $140 for Free accounts and $70 for Pro & Enterprise accounts.","supports":"the fee for restoring a deleted account"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Invoice Ninja's public docs don't name the button for downgrading or cancelling a Pro or Enterprise plan, or say who on the account can do it","When paid features end after downgrading or cancelling isn't stated in Invoice Ninja's terms or docs","Invoice Ninja's own help pages don't mention App Store billing; the iOS app's App Store listing sells Pro and Enterprise plans as in-app purchases","Whether deleting the account also cancels a paid plan isn't stated; downgrade or cancel the plan first"],"review":{"by":"stackcut-review","on":"2026-10-06","result":"partial","notes":["Account deletion route: removed the refund terms, which the terms tie to cancelling, not to deleting the account","Export: the JSON backup comes as a zip through an emailed link that expires daily","Added the terms' fee for restoring a deleted account ($140 Free, $70 Pro and Enterprise)","Apple route kept: the App Store listing sells Pro and Enterprise plans as in-app purchases from Invoice Ninja, though Invoice Ninja's own help doesn't mention it; the Android listing shows no plan prices, so no Google Play route","Still unconfirmed: the plan downgrade or cancel button and who can use it, and when paid features end (listed under unverified)"]}},"page":"https://stackcut.io/cancel/invoice_ninja","json":"https://stackcut.io/exits/invoice_ninja.json","evidence":{"packet_revision":"ca8380657c836f54ac8a30ee59ac87ebc2b05250c7519413bfc91348de62161e","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"invoice-ninja--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"invoice-ninja--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"invoice-ninja--apple-app-store--r3","channel":"apple_app_store","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"ionos","name":"IONOS","category":"developer_tools","website":"https://www.ionos.com","domains":["ionos.com"],"summary":"Cancel the whole contract in your IONOS account under Contracts & subscriptions (Cancel contract, then Cancel this entire contract), or by phone. Gotcha: cancelling or transferring only the domains keeps the contract billing, and cancelling the contract cancels its domains unless you transfer them first.","routes":[{"channel":"direct_web","label":"Cancel the entire contract","applies_to":"IONOS contracts such as web hosting, websites, email and servers, including the domains in them, billed by IONOS","who":"The IONOS account holder (signed in)","method":"self_serve","start_url":"https://my.ionos.com","steps":[{"do":"Sign in to your IONOS account, click Menu, then My account, and open the Contracts & subscriptions tile","expect":"Contracts & subscriptions"},{"do":"Click the contract name in the Service column, then click Cancel contract","expect":"Cancel this entire contract"},{"do":"Click Select in the Cancel this entire contract tile, choose a reason and click Next","expect":null},{"do":"Choose the cancellation date or type, where offered, and continue","expect":null},{"do":"Tick the box confirming you are aware of the effects and have backed up all data, then click Make a note of cancellation now","expect":"a confirmation with the cancellation date"}],"confirm_by":"An on-screen confirmation with the cancellation date, and a confirmation email to the address stored with IONOS","effective":"On the cancellation date, subject to the contract's minimum term and notice period. Until it is executed you can reverse it under Contracts & subscriptions with Reverse cancellation","notice":"You can cancel at any time, provided you comply with the minimum contract term and the agreed notice period; the help center doesn't list the periods","refund":"A money-back guarantee within the first month, where it was offered: if it applies, an End trial period now button appears in the contract details. When the contract ends you get a final invoice and any overpaid basic fee is refunded; fees paid in advance for additional options and domains are not refunded","fees":"No additional costs for terminating","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s31","s33"]},{"channel":"direct_web","label":"Cancel one domain or add-on","applies_to":"A single domain or an additional item (such as an extra domain or email) inside an IONOS contract","who":"The IONOS account holder (signed in)","method":"self_serve","start_url":"https://my.ionos.com","steps":[{"do":"For a domain: in your IONOS account, deactivate the domain's automatic renewal (autorenewal) at least 72 hours before its term ends","expect":null},{"do":"For another add-on: in Contracts & subscriptions, click the item's name, then Cancel additional item on its Renews on line","expect":null},{"do":"Choose a cancellation date if offered, pick a reason, review the summary and click Continue cancellation","expect":"I am aware of the effects of the cancellation. The contract remains active and may incur further charges."},{"do":"Tick that box and click Cancel additional items now","expect":"an on-screen confirmation with the cancellation date"}],"confirm_by":"An on-screen confirmation with the cancellation date and a confirmation email","effective":"The domain or item ends at the end of its term. A cancelled domain is then deleted, along with the websites and mailboxes connected to it; you have 30 days to reverse it","notice":"Turn off a domain's automatic renewal up to 72 hours before the term ends; you can turn it back on up to 48 hours before the end to abort","refund":"Fees paid in advance for additional options and domains are not refunded","fees":"The contract itself stays in place and keeps billing until you cancel the entire contract","source_ids":["s12","s13","s14","s15","s16","s17","s18","s19","s10"]},{"channel":"direct_web","label":"By phone","applies_to":"Any IONOS contract or add-on","who":"The IONOS account holder","method":"phone","start_url":null,"steps":[{"do":"Call IONOS on +1 484 424 7392 and ask to cancel the contract or add-on","expect":null}],"confirm_by":null,"effective":null,"notice":"The same minimum contract term and notice period apply","refund":null,"fees":null,"source_ids":["s20","s21","s7"]}],"pay_less":[{"type":"retention_offer","what":"Before cancelling, IONOS invites you to call +1 484 424 7392 for a personalized offer or options that may save money","evidence":"documented","source_ids":["s32","s20"]}],"export":[{"data":"All the product's data (website files, databases, email) and your invoices","how":"Make a complete backup of the product yourself before cancelling; if you use many email addresses, list every account, mailbox and forwarding; download any invoices you're missing from your IONOS account","format":null,"limits":"Do it before the cancellation takes effect: the cancel step asks you to confirm the data is backed up and deletion can go ahead","source_ids":["s4","s22","s23","s5"]}],"after_cancel":{"access_until":"The cancellation date you chose; if you have no other contracts, you lose access to your IONOS account once the cancellation takes effect","data_kept":"The cancel step asks you to confirm that deletion can be performed. Domains cancelled with the contract can be recovered for a fee during a 30-day redemption grace period, then are released after 5 days of pending delete","you_lose":["The product's data once the cancellation takes effect","The contract's domains, unless you transfer them first, plus the websites and email connected to them","Access to the IONOS account, if it has no other contracts"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The online flow asks you to select a reason before the final confirmation; the help page also invites you to call for a personalized offer first","tips":["Cancelling or transferring every domain in a contract does not end the contract: it keeps billing until the whole contract is cancelled","To keep a domain, transfer it to another provider before the contract ends; otherwise IONOS cancels it with the contract (the contract's minimum term still applies)","Switch off Domain Guard before cancelling","A cancellation can be reversed online until it is executed (it can take up to 30 minutes before reversal is possible)"]},"sources":[{"id":"s1","url":"https://www.ionos.com/help/my-account/cancellation/cancelling-your-entire-ionos-contract/","title":"Cancelling your entire IONOS contract","publisher":"vendor","quote":"Make a note of cancellation now","supports":"the final button"},{"id":"s2","url":"https://www.ionos.com/help/my-account/cancellation/cancelling-your-entire-ionos-contract/","title":"Cancelling your entire IONOS contract","publisher":"vendor","quote":"I am aware of the effects of my cancellation and confirm that I have backed up all data. Deletion can be performed.","supports":"the confirmation checkbox, and that data is deleted"},{"id":"s3","url":"https://www.ionos.com/help/my-account/cancellation/cancelling-your-entire-ionos-contract/","title":"Cancelling your entire IONOS contract","publisher":"vendor","quote":"You will also receive confirmation of the cancellation by email to the email address you have stored with IONOS.","supports":"how to confirm"},{"id":"s4","url":"https://www.ionos.com/help/my-account/cancellation/cancelling-your-entire-ionos-contract/","title":"Cancelling your entire IONOS contract","publisher":"vendor","quote":"It is essential that you carry out a complete data backup of the relevant product before cancelling.","supports":"back up first"},{"id":"s5","url":"https://www.ionos.com/help/my-account/cancellation/cancelling-your-entire-ionos-contract/","title":"Cancelling your entire IONOS contract","publisher":"vendor","quote":"If no other contracts exist under your customer number, you will no longer have access to your IONOS account after the cancellation takes effect.","supports":"account access ends"},{"id":"s6","url":"https://www.ionos.com/help/my-account/cancellation/cancelling-your-entire-ionos-contract/","title":"Cancelling your entire IONOS contract","publisher":"vendor","quote":"If Domain Guard is active to protect domains, this protection must be switched off before cancellation.","supports":"the Domain Guard tip"},{"id":"s7","url":"https://www.ionos.com/help/my-account/cancellation/notice-periods-for-termination-of-the-contract/","title":"Notice periods for termination of the contract","publisher":"vendor","quote":"You can cancel your IONOS contract at any time, provided you comply with the minimum contract term and the agreed notice period.","supports":"notice and minimum term"},{"id":"s8","url":"https://www.ionos.com/help/my-account/cancellation/notice-periods-for-termination-of-the-contract/","title":"Notice periods for termination of the contract","publisher":"vendor","quote":"If you are not satisfied with a product you have ordered, you may make use of our money-back guarantee within the first month (where this has been offered).","supports":"the money-back guarantee"},{"id":"s9","url":"https://www.ionos.com/help/my-account/cancellation/costs-associated-with-the-termination-of-a-contract/","title":"Costs associated with the termination of a contract","publisher":"vendor","quote":"If you terminate your contract with us, there are no additional costs.","supports":"no termination fee"},{"id":"s10","url":"https://www.ionos.com/help/my-account/cancellation/costs-associated-with-the-termination-of-a-contract/","title":"Costs associated with the termination of a contract","publisher":"vendor","quote":"Fees paid in advance for additional options and domains are not refunded.","supports":"no refund for prepaid options and domains"},{"id":"s11","url":"https://www.ionos.com/help/my-account/cancellation/costs-associated-with-the-termination-of-a-contract/","title":"Costs associated with the termination of a contract","publisher":"vendor","quote":"When the contract ends, you will receive a final invoice, and any basic fee you have overpaid will be refunded.","supports":"the final invoice and refund of overpaid fees"},{"id":"s12","url":"https://www.ionos.com/help/domains/terms-and-cancellations/cancelling-a-single-domain/","title":"Cancelling a single domain","publisher":"vendor","quote":"deactivate the automatic renewal (autorenewal) in your IONOS account","supports":"how a domain is cancelled"},{"id":"s13","url":"https://www.ionos.com/help/domains/terms-and-cancellations/cancelling-a-single-domain/","title":"Cancelling a single domain","publisher":"vendor","quote":"up to 72 hours before the current term ends","supports":"the domain deadline"},{"id":"s14","url":"https://www.ionos.com/help/domains/terms-and-cancellations/cancelling-a-single-domain/","title":"Cancelling a single domain","publisher":"vendor","quote":"reactivate the automatic renewal up to 48 hours before the end of the term","supports":"aborting a domain cancellation"},{"id":"s15","url":"https://www.ionos.com/help/domains/terms-and-cancellations/cancelling-a-single-domain/","title":"Cancelling a single domain","publisher":"vendor","quote":"The associated contract remains in place after a domain cancellation. This means that costs may still be incurred after cancellation.","supports":"the contract keeps billing"},{"id":"s16","url":"https://www.ionos.com/help/my-account/cancellation/cancelling-contract-features/","title":"Cancelling contract features","publisher":"vendor","quote":"Cancel additional item","supports":"the add-on cancel link"},{"id":"s17","url":"https://www.ionos.com/help/my-account/cancellation/cancelling-contract-features/","title":"Cancelling contract features","publisher":"vendor","quote":"I am aware of the effects of the cancellation. The contract remains active and may incur further charges.","supports":"the add-on checkbox"},{"id":"s18","url":"https://www.ionos.com/help/my-account/cancellation/cancelling-contract-features/","title":"Cancelling contract features","publisher":"vendor","quote":"Cancel additional items now","supports":"the add-on final button"},{"id":"s19","url":"https://www.ionos.com/help/domains/terms-and-cancellations/what-happens-after-a-domain-cancellation/","title":"What happens after a domain cancellation","publisher":"vendor","quote":"Once you have cancelled a IONOS domain, it is automatically deleted from our systems when the end of the term is reached, and is then no longer available.","supports":"when a domain ends"},{"id":"s20","url":"https://www.ionos.com/help/my-account/cancellation/cancelling-your-entire-ionos-contract/","title":"Cancelling your entire IONOS contract","publisher":"vendor","quote":"Call us to conveniently cancel your IONOS contract by phone: +1 484 424 7392.","supports":"the phone route"},{"id":"s21","url":"https://www.ionos.com/help/my-account/cancellation/reversing-a-cancellation-request/","title":"Reversing a cancellation request","publisher":"vendor","quote":"As long as the cancellation has not been executed, you can reverse cancellation requests online in your IONOS account.","supports":"reversing a cancellation"},{"id":"s22","url":"https://www.ionos.com/help/my-account/cancellation/cancelling-your-entire-ionos-contract/","title":"Cancelling your entire IONOS contract","publisher":"vendor","quote":"If you use many email addresses, create a list of all required email accounts, mailboxes, and any forwarding.","supports":"note your email setup"},{"id":"s23","url":"https://www.ionos.com/help/my-account/cancellation/cancelling-your-entire-ionos-contract/","title":"Cancelling your entire IONOS contract","publisher":"vendor","quote":"Before the cancellation date, check that you have received all invoices. If necessary, download them from your IONOS account.","supports":"download invoices"},{"id":"s24","url":"https://www.ionos.com/help/my-account/cancellation/costs-associated-with-the-termination-of-a-contract/","title":"Costs associated with the termination of a contract","publisher":"vendor","quote":"If you have cancelled all domains in a contract or transferred them to another provider without terminating the contract itself, you will continue to be billed for the contract.","supports":"domains alone don't end the contract"},{"id":"s25","url":"https://www.ionos.com/help/my-account/cancellation/changing-providers/","title":"Changing providers","publisher":"vendor","quote":"cancel the domain registrations once the contract has ended, and any connected websites or email will stop working","supports":"domains are cancelled with the contract"},{"id":"s26","url":"https://www.ionos.com/help/my-account/cancellation/changing-providers/","title":"Changing providers","publisher":"vendor","quote":"30-day Redemption Grace Period, during which you can still recover it for a fee","supports":"recovering a domain after the contract ends"},{"id":"s27","url":"https://www.ionos.com/help/my-account/cancellation/changing-providers/","title":"Changing providers","publisher":"vendor","quote":"transfer your domains to another provider at any time","supports":"keep a domain by transferring it"},{"id":"s28","url":"https://www.ionos.com/help/domains/terms-and-cancellations/what-happens-after-a-domain-cancellation/","title":"What happens after a domain cancellation","publisher":"vendor","quote":"You have 30 days from day of the deletion to reverse the cancellation.","supports":"reversing a domain cancellation"},{"id":"s29","url":"https://www.ionos.com/help/my-account/cancellation/reversing-a-cancellation-request/","title":"Reversing a cancellation request","publisher":"vendor","quote":"Please note that it may take up to 30 minutes after cancellation before you can reverse it.","supports":"the reversal delay"},{"id":"s30","url":"https://www.ionos.com/help/my-account/cancellation/changing-providers/","title":"Changing providers","publisher":"vendor","quote":"a 5-day Pending Delete period, during which it can't be recovered, and is then released for anyone to register","supports":"when a lapsed domain is released"},{"id":"s31","url":"https://www.ionos.com/help/my-account/cancellation/notice-periods-for-termination-of-the-contract/","title":"Notice periods for termination of the contract","publisher":"vendor","quote":"If this option applies to the contract you wish to cancel, the End trial period now button will appear in the contract details.","supports":"how to use the money-back guarantee"},{"id":"s32","url":"https://www.ionos.com/help/my-account/cancellation/cancelling-your-entire-ionos-contract/","title":"Cancelling your entire IONOS contract","publisher":"vendor","quote":"In many conditions, there are options that better suit your needs, and can help you to save money. Talk to us and secure exclusive terms.","supports":"the documented call-for-an-offer before cancelling"},{"id":"s33","url":"https://www.ionos.com/help/my-account/cancellation/cancelling-your-entire-ionos-contract/","title":"Cancelling your entire IONOS contract","publisher":"vendor","quote":"Select the reason for your cancellation and click Next.","supports":"the online flow asks for a reason"},{"id":"s34","url":"https://www.ionos.com/help/my-account/cancellation/changing-providers/","title":"Changing providers","publisher":"vendor","quote":"However, if you want to terminate your contract, you must observe its minimum contract term.","supports":"transferring domains doesn't lift the minimum term"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["The exact minimum contract terms and notice periods aren't on IONOS's help pages; they would be in IONOS's General Terms and Conditions and your contract details","The backup method and format for webspace and databases aren't confirmed here; they would be in IONOS's help-center backup guides","The exact menu path for turning off a domain's automatic renewal isn't spelled out in the help article","Cheaper plans or downgrades aren't documented on IONOS's cancellation help pages"],"review":{"by":"stackcut-review","on":"2026-10-06","result":"fixed","notes":["Re-checked all three routes, export and after_cancel against IONOS's cancellation and domain help pages; route facts confirmed","Refund: added that an End trial period now button appears in the contract details when the money-back guarantee applies","Added the documented call-for-a-personalized-offer as a retention option, and that the online flow asks for a reason","Domain tip: transferring domains away doesn't lift the contract's minimum term","Rewrote the 'not confirmed' notes for readers","Negotiation path ionos.support_personalized_offer independently re-checked against cited official sources on 2026-10-06; account eligibility and any specific offer remain unknown."]}},"negotiation":[{"id":"ionos.support_personalized_offer","route_id":"ionos--direct-web--r3","kind":"support_retention","channel":"direct_web","method":"phone","applies_to":"Direct IONOS contracts covered by the cited US support page; confirm the exact contract and account market.","market":"US","start_url":"https://www.ionos.com/help/my-account/cancellation/cancelling-your-entire-ionos-contract/","contact_phone":"+1 484 424 7392","contact_email":null,"evidence":"documented","checked_on":"2026-10-06","seen_on":null,"source_ids":["s32","s20"],"terms":{"price":null,"currency":null,"billing_period":null,"discount_duration_months":null,"renewal_price":null,"new_commitment":null,"fees":null,"starts":null},"how":["Call the published number before cancellation and ask about a personalized offer or terms that may save money.","Ask for the complete terms in writing; do not authorize cancellation or a contract change during the call."],"unknowns":["Eligibility for this specific contract","Offer amount and duration","Whether the term resets","Notice requirements and fees for new terms"]}],"page":"https://stackcut.io/cancel/ionos","json":"https://stackcut.io/exits/ionos.json","evidence":{"packet_revision":"270e822cac01ad4e8f68555752b2ef68b9891de27fdb7da0fd811fb543cdb0be","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"ionos--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"ionos--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"ionos--direct-web--r3","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"istock","name":"iStock","category":"design_creative","website":"https://www.istockphoto.com","domains":["istockphoto.com"],"summary":"Turn off auto-renewal in your iStock account settings so the subscription doesn't roll over at the end of its term. Gotcha: an annual subscription can't be cancelled before its contracted term ends, and there are no refunds for subscriptions or credit packs unless local law requires one.","routes":[{"channel":"direct_web","label":"Turn off auto-renewal","applies_to":"iStock subscriptions set to renew automatically, monthly or annual, bought on istockphoto.com","who":"The account holder, signed in","method":"self_serve","start_url":null,"steps":[{"do":"Sign in at istockphoto.com and open your account settings","expect":null},{"do":"Turn off auto-renewal for the subscription so it doesn't roll over for another term","expect":null}],"confirm_by":null,"effective":"The subscription doesn't roll over at the end of the current term. An annual subscription runs to the end of its contracted term: it can't be cancelled earlier","notice":"Turn auto-renewal off before the term ends: a subscription set to renew is charged the fees at the then-applicable rate","refund":"None for subscriptions or credit packs, unless local law requires one; a monthly subscription isn't refunded if you cancel after it renews","fees":null,"source_ids":["s1","s2","s3","s4","s6"]}],"pay_less":[],"export":[],"after_cancel":{"access_until":"The end of the current subscription term","data_kept":null,"you_lose":["Credits, if you don't sign in to your account at least once a year"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["An annual subscription can't be cancelled before the end of its contracted term: turn off auto-renewal so it ends then","There are no refunds for subscriptions or credit packs unless local law requires one","Sign in at least once a year so unused credits don't expire","A monthly subscription isn't refunded once it has renewed: turn off auto-renewal before the renewal date"]},"sources":[{"id":"s1","url":"https://www.istockphoto.com/legal/license-agreement","title":"iStock Content License Agreement","publisher":"vendor","quote":"you can simply turn it off at any time in your account settings to ensure your subscription does not roll over for another term at the end of the subscription.","supports":"turning off auto-renewal in account settings"},{"id":"s2","url":"https://www.istockphoto.com/legal/license-agreement","title":"iStock Content License Agreement","publisher":"vendor","quote":"If your subscription is set to AUTOMATICALLY RENEW, you authorize iStock to charge the applicable subscription fees at the then applicable rate","supports":"auto-renewal charges"},{"id":"s3","url":"https://www.istockphoto.com/legal/license-agreement","title":"iStock Content License Agreement","publisher":"vendor","quote":"If you have signed up for an annual subscription, you may not cancel the subscription before the end of your contracted term","supports":"annual subscriptions run to the end of the term"},{"id":"s4","url":"https://www.istockphoto.com/legal/license-agreement","title":"iStock Content License Agreement","publisher":"vendor","quote":"Unless required by local law, there are no refunds for subscriptions or credit packs you purchase","supports":"no refunds"},{"id":"s5","url":"https://www.istockphoto.com/legal/license-agreement","title":"iStock Content License Agreement","publisher":"vendor","quote":"at least once per year to avoid expiration of credits","supports":"credits expire without a yearly sign-in"},{"id":"s6","url":"https://www.istockphoto.com/legal/license-agreement","title":"iStock Content License Agreement","publisher":"vendor","quote":"you will not be eligible for a refund if you cancel your subscription after renewal","supports":"a monthly subscription isn't refunded after it renews"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["The exact menus for turning off auto-renewal aren't confirmed; iStock's help pages on subscriptions would document them","Where iStock offers a free trial (it isn't available in all regions) that turns into an annual subscription billed monthly, its license agreement sets out when you can cancel early and an administrative fee; those terms aren't confirmed here","A 14-day cooling-off right for UK and EU customers who haven't downloaded anything isn't confirmed here","When downloads stop after auto-renewal is turned off, and whether unused monthly downloads roll over, aren't confirmed","How team plans, Premium+ and enterprise agreements are cancelled isn't covered in iStock's license agreement","Whether iStock sells subscriptions through the Apple App Store or Google Play isn't covered"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"partial","notes":["Re-checked the route against iStock's license agreement: turning off auto-renewal in account settings, no early cancellation of annual subscriptions, and no refunds unless local law requires one are confirmed","Refund: added that a monthly subscription isn't refunded once it renews (s6)","Moved the annual-term rule out of the steps and into when it takes effect","The license agreement's free-trial cancellation chart (with an administrative fee) and a UK/EU 14-day cooling-off right appear in only some versions of the agreement, so they stay unconfirmed","iStock's help center refused automated reads, so the menu names for turning off auto-renewal remain unconfirmed"]}},"page":"https://stackcut.io/cancel/istock","json":"https://stackcut.io/exits/istock.json","evidence":{"packet_revision":"ed9f87196e8d93c3cdc5dcda9a62d3a32a592a1e354f4825f04f1c478fa4023c","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"istock--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"itglue","name":"IT Glue","category":"productivity","website":"https://www.itglue.com","domains":["itglue.com"],"summary":"Per-user subscription priced on a 36-month term, billed monthly. It renews automatically for an equal term unless notice reaches Kaseya at least 30 days before the term ends. Leaving early means paying 100% of the remaining fees. Export a snapshot before the end: data can be destroyed 30 days after.","routes":[{"channel":"sales_contract","label":"Committed subscription (36-month term)","applies_to":"IT Glue per-user subscriptions on a committed term; add-ons such as MyGlue and Network Glue share the same term","who":"The customer named on the Order; the agreement does not name a role","method":"contact_sales","start_url":"https://www.itglue.com/pricing/","steps":[{"do":"Find the end date of your Committed Service Term on your Order","expect":null},{"do":"At least 30 days before the term ends, give notice of cancellation or opt-out of automatic renewal in the way Kaseya has specified (a Portal, an email address or a form)","expect":null},{"do":"If no method was specified, send the notice to Kaseya's notices address: legal@kaseya.com, or by courier to 333 SE 2nd Avenue, 35th Floor, Miami, FL 33131, Attn: Legal","expect":null}],"confirm_by":"The agreement does not say what confirms that notice was received","effective":"At the end of the Committed Service Term if notice is given at least 30 days before; otherwise it renews for a term of equal length","notice":"At least 30 days before the end of the Committed Service Term. Month-to-month subscriptions: notice in the first 15 days of a month ends it at that month's end; later notice ends it on the last day of the following month","refund":"Payments are non-refundable unless Kaseya confirms a billing error","fees":"Ending early: a lump sum equal to 100% of the remaining fees through the end of the Committed Service Term, due immediately","source_ids":["s1","s26","s2","s3","s4","s27","s6","s7","s8","s9","s10","s21","s24","s25","s28","s29","s30","s5","s11","s20","s22","s23"]},{"channel":"direct_web","label":"Billing and plan details in the app","applies_to":"Upgrades, downgrades and cancelling: the pricing FAQ points to billing and plan details in the app. The committed term and notice rules still apply","who":"Users with Administrator permissions","method":"self_serve","start_url":"https://app.itglue.com/login","steps":[{"do":"Sign in to IT Glue with an Administrator account","expect":null},{"do":"Open Account in the top navigation to reach your billing and plan details","expect":null},{"do":"Change or cancel the plan there; the FAQ does not name the control","expect":null}],"confirm_by":"Not stated on the pages read","effective":"Not stated in the FAQ; the agreement's committed term and 30-day notice still apply","notice":null,"refund":null,"fees":null,"source_ids":["s31","s12","s13"]}],"pay_less":[{"type":"downgrade","what":"Basic is priced at $29 per user, below SELECT at $38 per user; Basic has a 5 user minimum","evidence":"documented","source_ids":["s14","s15","s16"]}],"export":[{"data":"A current snapshot of the information in your IT Glue instance (IT Glue and MyGlue); Network Glue has no export","how":"Export during the subscription; the product terms allow it but do not describe the steps","format":null,"limits":"No export after the subscription is terminated or expires; Kaseya may destroy the data 30 days after","source_ids":["s32","s33","s17","s18","s19"]}],"after_cancel":{"access_until":"The end of the Committed Service Term, if notice was given at least 30 days before it ends","data_kept":"Kaseya reserves the right to destroy all Content, reports and other data in your product instance 30 days after termination or expiration, and may delete Content or disable access when subscriptions end","you_lose":["Access to the product and its Content once the subscription ends, since Kaseya may delete Content or disable access","Export of content and reports, which is no longer possible after termination","Use of the agent software, which ends with the subscription","MyGlue and Network Glue, which need an active IT Glue subscription"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Only Administrators can see billing and plan details in the app","Notice must reach Kaseya at least 30 days before the term ends, or the subscription renews for an equal term","Leaving early means paying 100% of the remaining fees through the end of the term","MyGlue and Network Glue share the IT Glue term and need an active IT Glue subscription; myITprocess does not","Export a snapshot before the term ends: export stops when the subscription ends"]},"sources":[{"id":"s1","url":"https://www.itglue.com/product-terms-of-use/","title":"IT Glue Product Terms of Use","publisher":"vendor","quote":"The Committed Service Term of a Service Subscription is indicated on the applicable Order.","supports":"the end date is set on the Order"},{"id":"s2","url":"https://www.kaseya.com/legal/kaseya-master-agreement/","title":"Kaseya Master Agreement","publisher":"vendor","quote":"Subscriptions will automatically renew for additional Committed Service Terms of equal in length","supports":"automatic renewal for an equal term"},{"id":"s3","url":"https://www.kaseya.com/legal/kaseya-master-agreement/","title":"Kaseya Master Agreement","publisher":"vendor","quote":"notice of cancellation or opt-out of automatic renewal must be given at least thirty (30) days prior","supports":"the 30-day notice before the term ends"},{"id":"s4","url":"https://www.kaseya.com/legal/kaseya-master-agreement/","title":"Kaseya Master Agreement","publisher":"vendor","quote":"such as by designation in a specific Portal, emailing a specific address or filling out specific forms.","supports":"the notice method is a Portal, an email address or a form"},{"id":"s5","url":"https://www.kaseya.com/legal/kaseya-master-agreement/","title":"Kaseya Master Agreement","publisher":"vendor","quote":"333 SE 2nd Avenue, 35th Floor, Miami, FL, 33131, Attn: Legal or to legal@kaseya.com","supports":"where notices to Kaseya go"},{"id":"s6","url":"https://www.kaseya.com/legal/kaseya-master-agreement/","title":"Kaseya Master Agreement","publisher":"vendor","quote":"may be delivered by nationally recognized courier (e.g., UPS, FedEx) or email.","supports":"legal notices may go by courier or email"},{"id":"s7","url":"https://www.kaseya.com/legal/kaseya-master-agreement/","title":"Kaseya Master Agreement","publisher":"vendor","quote":"equal to one hundred percent (100%) of the remaining Fees through the end of the Committed Service Term","supports":"the early termination payment"},{"id":"s8","url":"https://www.kaseya.com/legal/kaseya-master-agreement/","title":"Kaseya Master Agreement","publisher":"vendor","quote":"will be due immediately","supports":"the early termination payment is due at once"},{"id":"s9","url":"https://www.kaseya.com/legal/kaseya-master-agreement/","title":"Kaseya Master Agreement","publisher":"vendor","quote":"non-refundable unless we confirm that a billing error was made or as otherwise specifically set forth herein.","supports":"payments are non-refundable"},{"id":"s10","url":"https://www.kaseya.com/legal/kaseya-master-agreement/","title":"Kaseya Master Agreement","publisher":"vendor","quote":"Upon termination of Subscriptions, we may permanently delete all related Content or disable access to such Content","supports":"Content may be deleted or access disabled after termination"},{"id":"s11","url":"https://www.itglue.com/pricing/","title":"IT Glue pricing","publisher":"vendor","quote":"Contact Sales","supports":"the pricing page's sales contact"},{"id":"s12","url":"https://www.itglue.com/pricing/","title":"IT Glue pricing","publisher":"vendor","quote":"You can access your billing and plan details under the Account top-level navigation item while in-app anytime.","supports":"where billing and plan details are in the app"},{"id":"s13","url":"https://www.itglue.com/pricing/","title":"IT Glue pricing","publisher":"vendor","quote":"This access is limited to users with Administrator permissions.","supports":"only Administrators can see billing"},{"id":"s14","url":"https://www.itglue.com/pricing/","title":"IT Glue pricing","publisher":"vendor","quote":"$29/user","supports":"the Basic price per user"},{"id":"s15","url":"https://www.itglue.com/pricing/","title":"IT Glue pricing","publisher":"vendor","quote":"$38/user","supports":"the Select price per user"},{"id":"s16","url":"https://www.itglue.com/pricing/","title":"IT Glue pricing","publisher":"vendor","quote":"5 user minimum","supports":"the minimum number of users on the plans"},{"id":"s17","url":"https://www.itglue.com/product-terms-of-use/","title":"IT Glue Product Terms of Use","publisher":"vendor","quote":"it is no longer possible to export Content or reports from a Product instance","supports":"export ends when the subscription ends"},{"id":"s18","url":"https://www.itglue.com/product-terms-of-use/","title":"IT Glue Product Terms of Use","publisher":"vendor","quote":"Kaseya reserves the right to destroy all Content, reports and other data held in your Product instance","supports":"Content may be destroyed"},{"id":"s19","url":"https://www.itglue.com/product-terms-of-use/","title":"IT Glue Product Terms of Use","publisher":"vendor","quote":"thirty (30) days after termination or expiration of your Product Subscription","supports":"the 30-day deletion window"},{"id":"s20","url":"https://www.itglue.com/product-terms-of-use/","title":"IT Glue Product Terms of Use","publisher":"vendor","quote":"Your right to use such Agent Software will terminate upon the termination of the Service Subscription associated with the Product.","supports":"agent software use ends with the subscription"},{"id":"s21","url":"https://www.itglue.com/product-terms-of-use/","title":"IT Glue Product Terms of Use","publisher":"vendor","quote":"Committed Service Terms for add-on Products (for example, MyGlue or Network Glue) share the same Committed Service Term as the underlying IT Glue Subscription.","supports":"add-ons share the base subscription's term"},{"id":"s22","url":"https://www.itglue.com/pricing/","title":"IT Glue pricing","publisher":"vendor","quote":"An active IT Glue subscription is required.","supports":"MyGlue and Network Glue need an active IT Glue subscription"},{"id":"s23","url":"https://www.itglue.com/pricing/","title":"IT Glue pricing","publisher":"vendor","quote":"An active IT Glue subscription is NOT required for myITprocess.","supports":"myITprocess does not need an IT Glue subscription"},{"id":"s24","url":"https://www.itglue.com/pricing/","title":"IT Glue pricing","publisher":"vendor","quote":"Your credit card will be billed monthly and renew based on your sign-up date.","supports":"monthly billing that renews on the sign-up date"},{"id":"s25","url":"https://www.itglue.com/pricing/","title":"IT Glue pricing","publisher":"vendor","quote":"per user, per month, based on a 36-month term","supports":"the 36-month committed term"},{"id":"s26","url":"https://www.itglue.com/product-terms-of-use/","title":"IT Glue Product Terms of Use","publisher":"vendor","quote":"are hereby made a part of the Kaseya Master Agreement","supports":"the Kaseya Master Agreement governs IT Glue subscriptions"},{"id":"s27","url":"https://www.kaseya.com/legal/kaseya-master-agreement/","title":"Kaseya Master Agreement","publisher":"vendor","quote":"notice of cancellation or opt-out of automatic renewal must be given at least thirty (30) days prior to the end of the relevant Committed Service Term.","supports":"the full 30-day notice rule"},{"id":"s28","url":"https://www.kaseya.com/legal/kaseya-master-agreement/","title":"Kaseya Master Agreement","publisher":"vendor","quote":"For month-to-month Subscriptions – they always automatically renew, however, for cancellations:","supports":"month-to-month subscriptions renew automatically"},{"id":"s29","url":"https://www.kaseya.com/legal/kaseya-master-agreement/","title":"Kaseya Master Agreement","publisher":"vendor","quote":"If notice is provided during the first fifteen (15) days of the calendar month,","supports":"the 15-day cut-off for month-to-month notice"},{"id":"s30","url":"https://www.kaseya.com/legal/kaseya-master-agreement/","title":"Kaseya Master Agreement","publisher":"vendor","quote":"cancellation will be effective on the last day of the following calendar month","supports":"later month-to-month notice takes effect a month later"},{"id":"s31","url":"https://www.itglue.com/pricing/","title":"IT Glue pricing","publisher":"vendor","quote":"How do I upgrade, downgrade or cancel?","supports":"the FAQ question answered with billing and plan details in the app"},{"id":"s32","url":"https://www.itglue.com/product-terms-of-use/","title":"IT Glue Product Terms of Use","publisher":"vendor","quote":"IT Glue and My Glue – you may export a current snapshot of the information held in your IT Glue instance.","supports":"what can be exported"},{"id":"s33","url":"https://www.itglue.com/product-terms-of-use/","title":"IT Glue Product Terms of Use","publisher":"vendor","quote":"Network Glue – exports are not possible from this Product.","supports":"Network Glue has no export"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["The Portal, email address or form Kaseya specifies for non-renewal notice is not named in the agreement or on IT Glue's pricing page","What confirms that a non-renewal notice or an in-app cancellation was received is not stated","The in-app billing page's cancel control and what it does within a committed term are not described publicly","The Order that sets a specific customer's term and end date is not public","Whether IT Glue offers month-to-month terms is not stated; the pricing page shows only the 36-month term","How to run the data export, and its format, are not described on IT Glue's public pages","Free trial terms, and any nonprofit or education discount, are not on IT Glue's public pages"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["The pricing FAQ answers How do I upgrade, downgrade or cancel? with billing and plan details under Account, so the in-app route is no longer described as having no cancel option","Added the notices address from the agreement, including legal@kaseya.com, in place of the Contact Sales fallback","Added the month-to-month notice rules from the Kaseya Master Agreement, and that the IT Glue terms are part of it","Added the documented export: a current snapshot for IT Glue and MyGlue during the subscription, none for Network Glue"]}},"page":"https://stackcut.io/cancel/itglue","json":"https://stackcut.io/exits/itglue.json","evidence":{"packet_revision":"f611742a8656144ff899be47920b30ab5a5d5c8a6e4126d5724876738ebc5c83","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"itglue--sales-contract--r1","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"itglue--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"ixl","name":"IXL","category":"education_learning","website":"https://www.ixl.com","domains":["ixl.com"],"summary":"Family and independent learner memberships renew automatically: sign in, open the Subscription details page and click Cancel membership before the billing period renews. Memberships bought through the App Store or Google Play cancel in that store. Classroom and site accounts run to the end of their term.","routes":[{"channel":"direct_web","applies_to":"Family and independent learner memberships bought directly from IXL","who":"The account holder, signed in to IXL","method":"self_serve","start_url":null,"steps":[{"do":"Sign in to your IXL account","expect":null},{"do":"Open your Subscription details page","expect":null},{"do":"Click \"Cancel membership\"","expect":null}],"confirm_by":null,"effective":"Cancellation takes effect immediately, and you keep access until the current billing period ends","notice":"Cancel before the membership renews each billing period, or the renewal fee is charged to your card on file","refund":"If you are not satisfied, a full refund can be requested within 30 days of the purchase date, but only for purchases made directly through IXL.com. No refunds or credits are given for partly used membership periods","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s11","s12","s13","s17"]},{"channel":"apple_app_store","applies_to":"Memberships bought through an Apple iTunes or App Store account","who":"The account holder, signed in with the Apple Account that bought it","method":"platform_settings","start_url":"https://support.apple.com/en-us/118428","steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":null},{"do":"Tap Subscriptions","expect":null},{"do":"Tap the IXL subscription","expect":null},{"do":"Tap Cancel Subscription. You might need to scroll down to find it","expect":null}],"confirm_by":null,"effective":"Access continues until the current billing period ends","notice":null,"refund":"IXL's 30-day guarantee does not apply to purchases made through Apple or Google","fees":null,"source_ids":["s14","s15","s13","s21","s22","s23","s20","s3"]},{"channel":"google_play","applies_to":"Memberships bought through a Google Play account","who":"The account holder, signed in with the Google account that bought it","method":"platform_settings","start_url":"https://support.google.com/googleplay/answer/7018481","steps":[{"do":"On your Android device, go to subscriptions in Google Play","expect":null},{"do":"Select the subscription you want to cancel","expect":null},{"do":"Choose Cancel subscription and complete the steps shown","expect":null}],"confirm_by":null,"effective":"You can still use the subscription for the time you have already paid","notice":null,"refund":"IXL's 30-day guarantee does not apply to purchases made through Apple or Google","fees":null,"source_ids":["s14","s16","s13","s24","s25","s26","s27"]},{"channel":"sales_contract","applies_to":"Classroom and site accounts, which are school or district subscriptions","who":"The school or its authorized representative (for example, a school administrator)","method":"contact_sales","start_url":null,"steps":[{"do":"Let the account run to the end of its term: classroom and site accounts don't renew automatically, and can't be cancelled early unless the Service is permanently discontinued or applicable law requires it","expect":null}],"confirm_by":null,"effective":"The end of the current account term","notice":null,"refund":null,"fees":null,"source_ids":["s7","s8","s9","s10","s28","s29"],"label":"Classroom and site (school) accounts"}],"pay_less":[],"export":[],"after_cancel":{"access_until":"The end of the current billing period","data_kept":"IXL says information may extend beyond cancellation, and it deletes or de-identifies personal information of student and child users after a period of inactivity. No fixed period is stated","you_lose":["Access to the program once the current billing period ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancelling in your IXL account does not cancel a membership bought through Apple or Google; cancel it in that store","Uninstalling the app does not cancel a Google Play subscription","Family and independent learner memberships renew automatically and are charged to the card on file","Cancelling a membership doesn't delete the account; to delete it, IXL says to contact compliance@ixl.com"]},"sources":[{"id":"s1","url":"https://www.ixl.com/termsofservice","title":"IXL Terms of Service","publisher":"vendor","quote":"To cancel your membership, sign in to your IXL account and click the words \"Cancel membership\" on your Subscription details page.","supports":"the cancel path: sign in, the Subscription details page, Cancel membership"},{"id":"s2","url":"https://www.ixl.com/termsofservice","title":"IXL Terms of Service","publisher":"vendor","quote":"You may cancel your IXL membership at any time, and cancellation will be effective immediately.","supports":"cancellation takes effect immediately"},{"id":"s3","url":"https://www.ixl.com/termsofservice","title":"IXL Terms of Service","publisher":"vendor","quote":"You will continue to have access to the program until the current billing period ends.","supports":"access continues until the billing period ends"},{"id":"s4","url":"https://www.ixl.com/termsofservice","title":"IXL Terms of Service","publisher":"vendor","quote":"You must cancel your membership before it renews each billing period to avoid billing","supports":"the timing needed to avoid the next renewal charge"},{"id":"s5","url":"https://www.ixl.com/termsofservice","title":"IXL Terms of Service","publisher":"vendor","quote":"Family accounts automatically renew.","supports":"family memberships renew automatically"},{"id":"s6","url":"https://www.ixl.com/termsofservice","title":"IXL Terms of Service","publisher":"vendor","quote":"Independent learner accounts automatically renew.","supports":"independent learner memberships renew automatically"},{"id":"s7","url":"https://www.ixl.com/termsofservice","title":"IXL Terms of Service","publisher":"vendor","quote":"Classroom accounts do not automatically renew.","supports":"classroom accounts do not renew"},{"id":"s8","url":"https://www.ixl.com/termsofservice","title":"IXL Terms of Service","publisher":"vendor","quote":"Site accounts do not automatically renew.","supports":"site accounts do not renew"},{"id":"s9","url":"https://www.ixl.com/termsofservice","title":"IXL Terms of Service","publisher":"vendor","quote":"accounts may not be canceled until the end of the current term of the account","supports":"accounts cannot be cancelled before the term ends"},{"id":"s10","url":"https://www.ixl.com/termsofservice","title":"IXL Terms of Service","publisher":"vendor","quote":"In the event that the Service is permanently discontinued.","supports":"the exception to early cancellation"},{"id":"s11","url":"https://www.ixl.com/termsofservice","title":"IXL Terms of Service","publisher":"vendor","quote":"If you are not satisfied, a full refund of the purchase price can be requested within thirty (30) days of the Purchase Date.","supports":"the 30-day refund"},{"id":"s12","url":"https://www.ixl.com/termsofservice","title":"IXL Terms of Service","publisher":"vendor","quote":"We do not provide refunds or credits for any partially used membership periods.","supports":"no refunds for partly used periods"},{"id":"s13","url":"https://www.ixl.com/termsofservice","title":"IXL Terms of Service","publisher":"vendor","quote":"The thirty-day money back guarantee is limited to purchases made directly through IXL.com and does not apply to purchases made through any third-party vendor including Apple or Google.","supports":"the 30-day guarantee does not cover App Store or Google Play purchases"},{"id":"s14","url":"https://www.ixl.com/termsofservice","title":"IXL Terms of Service","publisher":"vendor","quote":"If you purchased your IXL membership through a third-party store, such as through your Apple iTunes or Google Play account,","supports":"memberships bought through a store are cancelled with that store"},{"id":"s15","url":"https://www.ixl.com/termsofservice","title":"IXL Terms of Service","publisher":"vendor","quote":"you should contact the Apple iTunes store directly.","supports":"Apple purchases are handled by Apple"},{"id":"s16","url":"https://www.ixl.com/termsofservice","title":"IXL Terms of Service","publisher":"vendor","quote":"IXL is not responsible for billing for your membership","supports":"IXL does not handle billing for store purchases"},{"id":"s17","url":"https://www.ixl.com/termsofservice","title":"IXL Terms of Service","publisher":"vendor","quote":"MEMBERSHIP SUBSCRIPTION RENEWAL FEES WILL BE AUTOMATICALLY CHARGED TO YOUR CARD ON FILE","supports":"renewal fees are charged to the card on file"},{"id":"s18","url":"https://www.ixl.com/privacypolicy/serviceprivacypolicy","title":"IXL Service Privacy Policy","publisher":"vendor","quote":"which may extend beyond the termination or cancellation of your subscription or user account.","supports":"information may be kept beyond cancellation"},{"id":"s19","url":"https://www.ixl.com/privacypolicy/serviceprivacypolicy","title":"IXL Service Privacy Policy","publisher":"vendor","quote":"we will delete or de-identify personal information of student and child users after a period of inactivity","supports":"deletion of student and child information after inactivity"},{"id":"s20","url":"https://support.apple.com/en-us/118428","title":"Apple Support: Cancel subscriptions","publisher":"platform","quote":"Tap Cancel Subscription.","supports":"the final cancel step on iPhone and iPad"},{"id":"s21","url":"https://support.apple.com/en-us/118428","title":"Apple Support: Cancel subscriptions","publisher":"platform","quote":"In Settings, tap your name.","supports":"the first step in Settings"},{"id":"s22","url":"https://support.apple.com/en-us/118428","title":"Apple Support: Cancel subscriptions","publisher":"platform","quote":"Tap Subscriptions.","supports":"the Subscriptions step"},{"id":"s23","url":"https://support.apple.com/en-us/118428","title":"Apple Support: Cancel subscriptions","publisher":"platform","quote":"Tap the subscription.","supports":"choosing the subscription"},{"id":"s24","url":"https://support.google.com/googleplay/answer/7018481","title":"Google Play Help: Cancel a subscription","publisher":"platform","quote":"go to subscriptions in Google Play","supports":"where to find subscriptions on Android"},{"id":"s25","url":"https://support.google.com/googleplay/answer/7018481","title":"Google Play Help: Cancel a subscription","publisher":"platform","quote":"the subscription you want to cancel","supports":"selecting the subscription"},{"id":"s26","url":"https://support.google.com/googleplay/answer/7018481","title":"Google Play Help: Cancel a subscription","publisher":"platform","quote":"Cancel subscription","supports":"the cancel button"},{"id":"s27","url":"https://support.google.com/googleplay/answer/7018481","title":"Google Play Help: Cancel a subscription","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"access after cancelling a Google Play subscription"},{"id":"s28","url":"https://www.ixl.com/termsofservice","title":"IXL Terms of Service","publisher":"vendor","quote":"IXL otherwise permits early cancellations only to the extent required by applicable law.","supports":"early cancellation where the law requires it"},{"id":"s29","url":"https://www.ixl.com/termsofservice","title":"IXL Terms of Service","publisher":"vendor","quote":"by the school or its authorized representative (e.g., school administrator)","supports":"who acts for a site account"},{"id":"s30","url":"https://www.ixl.com/privacypolicy/serviceprivacypolicy","title":"IXL Service Privacy Policy","publisher":"vendor","quote":"Please contact compliance@ixl.com for further instructions about deleting or deactivating your account","supports":"how to ask IXL to delete an account"}],"verification":{"level":"docs","checked_on":"2026-10-08","by":"stackcut-research","unverified":["The menu path to the Subscription details page, and any confirmation email after cancelling, aren't described in IXL's Terms; they would be in IXL's help center","Membership prices, annual billing and discount programs aren't confirmed here; they're listed on IXL's membership pages","No download or export of progress or account data is documented in IXL's Terms or privacy policy","IXL's privacy policy gives no fixed period for keeping data after an account is cancelled"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Routes match IXL's Terms (updated September 30, 2026): self-serve cancel on the Subscription details page, effective immediately with access to the end of the billing period, 30-day guarantee only for IXL.com purchases","School accounts: added that early cancellation is also allowed where applicable law requires it, and that the school or its authorized representative acts for site accounts","Added that account deletion is requested by emailing compliance@ixl.com","IXL's help center and membership pages show no readable text without a browser; the cancel steps rest on IXL's Terms, which state them"]}},"page":"https://stackcut.io/cancel/ixl","json":"https://stackcut.io/exits/ixl.json","evidence":{"packet_revision":"e42edae7726e0e8fe0bf6ac4686869be8e70c8f6b7ffe9608c1e15d3e43e88c7","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"ixl--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"ixl--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"ixl--google-play--r3","channel":"google_play","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"ixl--sales-contract--r4","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"jasper","name":"Jasper","category":"ai_tools","website":"https://www.jasper.ai","domains":["jasper.ai"],"summary":"Pro plan: workspace name, Workspace Settings, Plans, scroll down, Cancel, and finish every in-app step; it ends with the billing cycle. Refunds aren't automatic: email hey@jasper.ai within 7 days of the charge. Annual plans can't be cancelled mid-year. Business plans renew unless written notice comes 30 days ahead.","routes":[{"channel":"direct_web","applies_to":"Pro plan subscriptions, monthly or annual, and free trials","who":"A signed-in workspace user who can open Workspace Settings, Plans","method":"self_serve","start_url":"https://app.jasper.ai/settings/plans","steps":[{"do":"Click your workspace name in the top left corner, then Workspace Settings","expect":"Plans"},{"do":"Click Plans and scroll to the very bottom","expect":"Cancel"},{"do":"Click Cancel and follow all the in-app prompts to the end (the flow offers a pause instead)","expect":null},{"do":"If you don't see the Cancel button, email support at hey@jasper.ai","expect":null}],"confirm_by":null,"effective":"At the end of your billing cycle; you can keep using the app for the rest of the paid cycle. A trial cancelled during the 7 days ends with the trial, with no charge","notice":"Cancel in settings or in writing to hey@jasper.ai. A trial that isn't cancelled rolls into a paid subscription","refund":"Not automatic: set the account to cancel, then email hey@jasper.ai within 7 days of the charge (only the current subscription charge). Annual plans: a 7-day cancellation and refund period, then no refunds for unused time","fees":"Annual plans are one-year commitments and can't be cancelled within the year","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s14","s15","s16","s17","s18"]},{"channel":"sales_contract","label":"Business plans","applies_to":"Business plans (custom pricing) under Jasper's Software as a Service Agreement or an MSA","who":"The customer organization, in writing to Jasper","method":"contact_sales","start_url":null,"steps":[{"do":"Check when your current Subscription Term ends","expect":null},{"do":"At least 30 days before the renewal date, send Jasper written notice that you won't renew, addressed as on the first page of your agreement, by personal delivery, overnight courier, fax, email with confirmation of transmission, or certified or registered mail","expect":null},{"do":"Send an electronic copy of the notice to legal@jasper.ai","expect":null},{"do":"If you want a copy of your inputs and outputs, ask for it in writing within 30 days after termination","expect":null}],"confirm_by":null,"effective":"At the end of the current Subscription Term; otherwise it renews for the same period","notice":"Written notice at least 30 days before renewal, delivered as the agreement's Notices section requires, with an electronic copy to legal@jasper.ai","refund":"Fees paid are non-refundable, except in the limited cases the agreement sets out","fees":"Payment obligations are non-cancellable","source_ids":["s19","s20","s21","s22","s23","s24","s42","s43","s44"]}],"pay_less":[{"type":"pause","what":"Pause for 30, 60 or 90 days from the cancellation flow; you aren't charged while paused, but the workspace can't generate new content, and billing resumes when the pause ends. An admin can resume early from Plans (charged a prorated amount)","evidence":"documented","source_ids":["s25","s26","s27","s28","s14","s41","s45"]},{"type":"annual_billing","what":"Annual billing gives two free months (10 months paid upfront); Pro is $59 a month billed yearly. After the first 7 days it can't be cancelled or refunded within the year","evidence":"documented","source_ids":["s29","s30","s16","s17","s18"]},{"type":"student_or_nonprofit","what":"20% off for students, teachers, military, veterans and nonprofits, with proof; discounts can't be stacked","evidence":"documented","source_ids":["s31","s32"]}],"export":[{"data":"Documents and other assets you created in Jasper","how":"Open the asset, click the … menu in the top right corner, click Download and choose the file type","format":".docx, .pdf, .txt or .md","limits":"Export Integrations to Google Drive, Microsoft SharePoint or Box are for Business (Enterprise) plans and must be enabled by a workspace admin","source_ids":["s33","s34","s35","s36","s37"]}],"after_cancel":{"access_until":"The end of your current billing cycle","data_kept":"Not stated for self-serve plans. Business plans: Jasper provides a copy of all inputs and outputs if you ask in writing within 30 days after termination","you_lose":["Use of the app once the paid billing cycle ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The cancellation flow offers to pause the plan for 30, 60 or 90 days instead of cancelling","tips":["Follow every in-app step: the cancellation isn't final until the flow is finished","For a refund, set the account to cancel first, then email hey@jasper.ai within 7 days of the charge","To undo a pending cancellation, email hey@jasper.ai","A trial with a card on file rolls into a paid plan unless you cancel in the app during the 7 days","Download content before the plan ends"]},"sources":[{"id":"s1","url":"https://help.jasper.ai/hc/en-us/articles/55319153502747-Cancel-Your-Account-Pro-Plan","title":"Cancel Your Account (Pro Plan)","publisher":"vendor","quote":"Click on your workspace name in the top left corner.","supports":"where the flow starts"},{"id":"s2","url":"https://help.jasper.ai/hc/en-us/articles/55319153502747-Cancel-Your-Account-Pro-Plan","title":"Cancel Your Account (Pro Plan)","publisher":"vendor","quote":"Click on Workspace Settings.","supports":"the Workspace Settings step"},{"id":"s3","url":"https://help.jasper.ai/hc/en-us/articles/55319153502747-Cancel-Your-Account-Pro-Plan","title":"Cancel Your Account (Pro Plan)","publisher":"vendor","quote":"Scroll to the very bottom","supports":"the Plans page step"},{"id":"s4","url":"https://help.jasper.ai/hc/en-us/articles/55319153502747-Cancel-Your-Account-Pro-Plan","title":"Cancel Your Account (Pro Plan)","publisher":"vendor","quote":"Click on the Cancel button.","supports":"the Cancel step"},{"id":"s5","url":"https://help.jasper.ai/hc/en-us/articles/55319153502747-Cancel-Your-Account-Pro-Plan","title":"Cancel Your Account (Pro Plan)","publisher":"vendor","quote":"Please ensure you follow all of the steps to finalize your cancellation.","supports":"finish every in-app step"},{"id":"s6","url":"https://help.jasper.ai/hc/en-us/articles/55319153502747-Cancel-Your-Account-Pro-Plan","title":"Cancel Your Account (Pro Plan)","publisher":"vendor","quote":"If you do not see the Cancel button, please contact support at hey@jasper.ai.","supports":"what to do without a Cancel button"},{"id":"s7","url":"https://help.jasper.ai/hc/en-us/articles/55319153502747-Cancel-Your-Account-Pro-Plan","title":"Cancel Your Account (Pro Plan)","publisher":"vendor","quote":"Cancellations will be automatically set for the end of your billing cycle.","supports":"when it takes effect"},{"id":"s8","url":"https://help.jasper.ai/hc/en-us/articles/55319153502747-Cancel-Your-Account-Pro-Plan","title":"Cancel Your Account (Pro Plan)","publisher":"vendor","quote":"This ensures that you can still use the app for the remainder of your currently paid billing cycle.","supports":"access until the cycle ends"},{"id":"s9","url":"https://help.jasper.ai/hc/en-us/articles/55319153502747-Cancel-Your-Account-Pro-Plan","title":"Cancel Your Account (Pro Plan)","publisher":"vendor","quote":"You will not be sent a refund without sending an email to hey@jasper.ai within 7 days of the charge.","supports":"the 7-day refund request"},{"id":"s10","url":"https://help.jasper.ai/hc/en-us/articles/55319153502747-Cancel-Your-Account-Pro-Plan","title":"Cancel Your Account (Pro Plan)","publisher":"vendor","quote":"Please ensure that your account has been set to cancel before you email us.","supports":"cancel before asking for a refund"},{"id":"s11","url":"https://help.jasper.ai/hc/en-us/articles/18618699843739-Refund-Policy","title":"Refund Policy","publisher":"vendor","quote":"Refunds are only applicable to the current subscription charge on your account, not for charges from the prior month or additional charges added to your account.","supports":"which charges can be refunded"},{"id":"s12","url":"https://help.jasper.ai/hc/en-us/articles/18618674196891-Free-Trial","title":"Free Trial","publisher":"vendor","quote":"If you cancel within your trial, it will be set to cancel at the end of the trial period, and you will not be charged.","supports":"cancelling a trial"},{"id":"s13","url":"https://help.jasper.ai/hc/en-us/articles/18618674196891-Free-Trial","title":"Free Trial","publisher":"vendor","quote":"Trials, when not canceled, automatically roll into a subscription.","supports":"trials convert to paid"},{"id":"s14","url":"https://help.jasper.ai/hc/en-us/articles/55319153502747-Cancel-Your-Account-Pro-Plan","title":"Cancel Your Account (Pro Plan)","publisher":"vendor","quote":"To pause your plan: go through the cancellation flow inside of your app.","supports":"the cancellation flow offers a pause"},{"id":"s15","url":"https://www.jasper.ai/legal/terms","title":"Terms of Service | Jasper","publisher":"vendor","quote":"ANY NOTICE OF CANCELLATION MUST BE SUBMITTED ON YOUR SETTINGS PAGE OR IN WRITING AND SENT TO HEY@JASPER.AI","supports":"how notice of cancellation is given"},{"id":"s16","url":"https://help.jasper.ai/hc/en-us/articles/18618709412123-Annual-Plans","title":"Annual Plans","publisher":"vendor","quote":"We will honor a 7-day cancellation and refund period on annual plans.","supports":"the annual refund window"},{"id":"s17","url":"https://help.jasper.ai/hc/en-us/articles/18618709412123-Annual-Plans","title":"Annual Plans","publisher":"vendor","quote":"After that, we do not provide refunds for any unused time on annual plans.","supports":"no refunds on annual plans after 7 days"},{"id":"s18","url":"https://help.jasper.ai/hc/en-us/articles/18618709412123-Annual-Plans","title":"Annual Plans","publisher":"vendor","quote":"These are one-year commitments and cannot be canceled at any time within the year.","supports":"annual plans can't be cancelled mid-year"},{"id":"s19","url":"https://www.jasper.ai/legal/saas-agreement","title":"Software as a Service Agreement | Jasper","publisher":"vendor","quote":"This Agreement applies to customers on our Business plan that do not have an MSA.","supports":"Business plans are under the SaaS Agreement"},{"id":"s20","url":"https://help.jasper.ai/hc/en-us/articles/18618709412123-Annual-Plans","title":"Annual Plans","publisher":"vendor","quote":"Business Plans have custom pricing.","supports":"Business plans are sold by contract"},{"id":"s21","url":"https://www.jasper.ai/legal/saas-agreement","title":"Software as a Service Agreement | Jasper","publisher":"vendor","quote":"will automatically renew for the same period as the renewing Subscription Term","supports":"automatic renewal"},{"id":"s22","url":"https://www.jasper.ai/legal/saas-agreement","title":"Software as a Service Agreement | Jasper","publisher":"vendor","quote":"unless either Party elects to not renew by notifying the other Party in writing at least 30 days before such renewal.","supports":"the 30-day written notice"},{"id":"s23","url":"https://www.jasper.ai/legal/saas-agreement","title":"Software as a Service Agreement | Jasper","publisher":"vendor","quote":"non-cancellable and Fees paid are non-refundable","supports":"fees and refunds under the contract"},{"id":"s24","url":"https://www.jasper.ai/legal/saas-agreement","title":"Software as a Service Agreement | Jasper","publisher":"vendor","quote":"Jasper shall provide Customer with a copy of all Inputs and Outputs if requested by Customer in writing within 30 days following termination.","supports":"getting a copy of your data after termination"},{"id":"s25","url":"https://help.jasper.ai/hc/en-us/articles/18618636907931-Pause-Plan","title":"Pause Plan","publisher":"vendor","quote":"You can pause your subscription for 30, 60, or 90 days by going through the cancellation flow inside of your settings.","supports":"the pause option"},{"id":"s26","url":"https://help.jasper.ai/hc/en-us/articles/18618636907931-Pause-Plan","title":"Pause Plan","publisher":"vendor","quote":"You will not be charged while your plan is paused.","supports":"no charges while paused"},{"id":"s27","url":"https://help.jasper.ai/hc/en-us/articles/18618636907931-Pause-Plan","title":"Pause Plan","publisher":"vendor","quote":"During the pause, your workspace will not be able to generate any new content.","supports":"what a pause limits"},{"id":"s28","url":"https://help.jasper.ai/hc/en-us/articles/18618636907931-Pause-Plan","title":"Pause Plan","publisher":"vendor","quote":"The admin of the workspace can resume at any time during your pause by going to Plans in your Workspace settings.","supports":"resuming early"},{"id":"s29","url":"https://help.jasper.ai/hc/en-us/articles/18618709412123-Annual-Plans","title":"Annual Plans","publisher":"vendor","quote":"You can enjoy two free months by paying for 10 months upfront and gaining access to an annual subscription.","supports":"the annual saving"},{"id":"s30","url":"https://help.jasper.ai/hc/en-us/articles/18618709412123-Annual-Plans","title":"Annual Plans","publisher":"vendor","quote":"The Pro annual plan price is $59/mo billed yearly.","supports":"the annual Pro price"},{"id":"s31","url":"https://help.jasper.ai/hc/en-us/articles/18618571386651-Discounts-and-Promos","title":"Discounts and Promos","publisher":"vendor","quote":"We offer 20% off if you identify as any of the following (and can send proof)","supports":"the 20% discount programs"},{"id":"s32","url":"https://help.jasper.ai/hc/en-us/articles/18618571386651-Discounts-and-Promos","title":"Discounts and Promos","publisher":"vendor","quote":"Discounts cannot be stacked.","supports":"discounts don't stack"},{"id":"s33","url":"https://help.jasper.ai/hc/en-us/articles/18618604425883-Export-Content","title":"Export Content","publisher":"vendor","quote":"Click the … menu in the top right corner of the asset.","supports":"where downloads start"},{"id":"s34","url":"https://help.jasper.ai/hc/en-us/articles/18618604425883-Export-Content","title":"Export Content","publisher":"vendor","quote":"Choose the file type (.docx, .pdf, .txt, .md).","supports":"download formats"},{"id":"s35","url":"https://help.jasper.ai/hc/en-us/articles/18618604425883-Export-Content","title":"Export Content","publisher":"vendor","quote":"Export Integrations are available to all Business (Enterprise) plan customers.","supports":"export integrations need a Business plan"},{"id":"s36","url":"https://help.jasper.ai/hc/en-us/articles/18618604425883-Export-Content","title":"Export Content","publisher":"vendor","quote":"Supported integrations: Google Drive, Microsoft SharePoint, and Box.","supports":"export destinations"},{"id":"s37","url":"https://help.jasper.ai/hc/en-us/articles/18618604425883-Export-Content","title":"Export Content","publisher":"vendor","quote":"Before you can use Export Integrations, your workspace admin needs to enable them.","supports":"an admin enables integrations"},{"id":"s38","url":"https://help.jasper.ai/hc/en-us/articles/55319153502747-Cancel-Your-Account-Pro-Plan","title":"Cancel Your Account (Pro Plan)","publisher":"vendor","quote":"To remove a cancellation, go ahead and email us at hey@jasper.ai.","supports":"undoing a pending cancellation"},{"id":"s39","url":"https://www.jasper.ai/legal/terms","title":"Terms of Service | Jasper","publisher":"vendor","quote":"WILL AUTOMATICALLY RENEW EVERY MONTH ON A CONTINUOUS BASIS UNLESS AND UNTIL YOU NOTIFY US THAT YOU WANT TO CANCEL YOUR SUBSCRIPTION.","supports":"monthly subscriptions renew until cancelled"},{"id":"s40","url":"https://www.jasper.ai/legal/terms","title":"Terms of Service | Jasper","publisher":"vendor","quote":"You may cancel your Customer Account at any time; however, there are no refunds for cancellation.","supports":"the Terms' refund rule"},{"id":"s41","url":"https://help.jasper.ai/hc/en-us/articles/18618636907931-Pause-Plan","title":"Pause Plan","publisher":"vendor","quote":"If you reactivate early, you will be charged a prorated amount of your monthly bill.","supports":"early resume is prorated"},{"id":"s42","url":"https://www.jasper.ai/legal/saas-agreement","title":"Software as a Service Agreement | Jasper","publisher":"vendor","quote":"All Notices must be delivered by personal delivery, nationally recognized overnight courier (with all fees pre-paid), facsimile, or email (with confirmation of transmission)","supports":"how notice must be delivered"},{"id":"s43","url":"https://www.jasper.ai/legal/saas-agreement","title":"Software as a Service Agreement | Jasper","publisher":"vendor","quote":"with an electronic copy sent to legal@jasper.ai","supports":"the copy to legal@jasper.ai"},{"id":"s44","url":"https://www.jasper.ai/legal/saas-agreement","title":"Software as a Service Agreement | Jasper","publisher":"vendor","quote":"must be in writing and addressed to the Parties at the addresses set forth on the first page of this Agreement","supports":"where notices are addressed"},{"id":"s45","url":"https://help.jasper.ai/hc/en-us/articles/55319153502747-Cancel-Your-Account-Pro-Plan","title":"Cancel Your Account (Pro Plan)","publisher":"vendor","quote":"Your billing cycle will resume after the chosen time frame.","supports":"billing resumes after a pause"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Jasper's cancel article doesn't say which workspace role can cancel, or whether a confirmation email is sent","How long Jasper keeps content after a self-serve plan ends isn't stated in its help pages or Terms"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked every route, pay_less and export fact against Jasper's help center, Terms of Service and Software as a Service Agreement; all confirmed","Business plans: added how written non-renewal notice must be delivered and the electronic copy to legal@jasper.ai, from the agreement's Notices section (s42 to s44)","Moved the 'applies to Business plan customers without an MSA' quote to the SaaS Agreement page, where it appears (s19); the Terms of Service cover Creator and Pro plans","Pause: billing resumes automatically when the pause ends (s45)"]}},"page":"https://stackcut.io/cancel/jasper","json":"https://stackcut.io/exits/jasper.json","evidence":{"packet_revision":"8798800115d8f702701d360b6bca3387b3586501e82622e8747595a5a42a770e","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"jasper--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"jasper--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"jazzhr","name":"JazzHR","category":"business_finance","website":"https://www.jazzhr.com","domains":["jazzhr.com"],"summary":"JazzHR subscriptions renew automatically for the same term. To stop renewal, send written notice at least 30 days before the term ends, by certified mail or by email to CSM@jazzhr.com. Gotcha: fees are non-refundable, and candidate data is deleted once the term expires, so export it first.","routes":[{"channel":"sales_contract","label":"Written notice of non-renewal","applies_to":"JazzHR subscriptions under the Terms of Service, whether set by an Order Form or by registering online","who":"The customer, in writing","method":"email","start_url":null,"steps":[{"do":"Find the end date of your current Service Term (it is set in your Order Form)","expect":null},{"do":"At least 30 days before that date, email JazzHR's customer success team at CSM@jazzhr.com, or send certified mail, asking to terminate at the end of the term","expect":null}],"confirm_by":null,"effective":"At the end of the current Service Term; until then the agreement stays in effect","notice":"At least 30 days before the end of the Service Term, in writing (certified mail or email to CSM@jazzhr.com); otherwise it renews for another period of the same length, unless your Order Form says otherwise","refund":"Fees are non-cancellable and non-refundable, except as the Terms expressly provide (for example, termination caused by JazzHR's material breach)","fees":"Renewal fees may rise once a year, at renewal, to the then-current rate","source_ids":["s1","s2","s3","s4","s5","s6","s10","s11","s12"]}],"pay_less":[{"type":"annual_billing","what":"Pay yearly instead of monthly: JazzHR says this saves up to 24%","evidence":"documented","source_ids":["s9"]}],"export":[{"data":"Your Customer Data (candidates, jobs and other records in JazzHR)","how":"Use the export tools JazzHR provides in the product during your term","format":null,"limits":"Available only during the term: after it expires, the data is no longer accessible and is deleted","source_ids":["s7","s8"]}],"after_cancel":{"access_until":"The end of the current Service Term","data_kept":"After the term expires, Customer Data is no longer accessible and is deleted under JazzHR's data retention policy","you_lose":["Access to JazzHR and all candidate and job data once the term expires"]},"agent_notes":{"sign_in_needed":false,"phone_or_chat_only":false,"retention_step":null,"tips":["Send the notice in writing at least 30 days before the term ends; a late notice means another full term","Export candidate data before the term expires; it is deleted afterwards","Any in-app cancel option isn't confirmed: rely on the written notice the Terms require"]},"sources":[{"id":"s1","url":"https://www.jazzhr.com/terms-of-service/","title":"Terms of Service | JazzHR","publisher":"vendor","quote":"will automatically renew for additional periods of the same length as the Service Term","supports":"automatic renewal"},{"id":"s2","url":"https://www.jazzhr.com/terms-of-service/","title":"Terms of Service | JazzHR","publisher":"vendor","quote":"unless either party requests termination in writing at least thirty (30) days prior to the end of the Service Term","supports":"the 30-day written notice"},{"id":"s3","url":"https://www.jazzhr.com/terms-of-service/","title":"Terms of Service | JazzHR","publisher":"vendor","quote":"A termination request by either party will be given via certified mail or via e-mail to the customer Billing Contact or JazzHR's customer success team at CSM@jazzhr.com.","supports":"how to send notice"},{"id":"s4","url":"https://www.jazzhr.com/terms-of-service/","title":"Terms of Service | JazzHR","publisher":"vendor","quote":"Except as expressly set forth in this Agreement, all Fees are non-cancellable and non-refundable.","supports":"no refunds"},{"id":"s5","url":"https://www.jazzhr.com/terms-of-service/","title":"Terms of Service | JazzHR","publisher":"vendor","quote":"Fees for each Renewal Term may be increased by JazzHR once per year at renewal to the then current per unit rate","supports":"renewal price increases"},{"id":"s6","url":"https://www.jazzhr.com/terms-of-service/","title":"Terms of Service | JazzHR","publisher":"vendor","quote":"accepting these terms in connection with registering for use of the JazzHR software services","supports":"the Terms also cover online sign-ups"},{"id":"s7","url":"https://www.jazzhr.com/terms-of-service/","title":"Terms of Service | JazzHR","publisher":"vendor","quote":"JazzHR will provide Customer with tools to pull their Customer Data at any time during the Term in the Services.","supports":"export during the term"},{"id":"s8","url":"https://www.jazzhr.com/terms-of-service/","title":"Terms of Service | JazzHR","publisher":"vendor","quote":"After the expiration of the Term, Customer Data will no longer be accessible and will be deleted in accordance with JazzHR's data retention policy.","supports":"data deleted after the term"},{"id":"s9","url":"https://www.jazzhr.com/pricing/","title":"JazzHR Pricing","publisher":"vendor","quote":"Save up to 24% by paying yearly","supports":"annual billing discount"},{"id":"s10","url":"https://www.jazzhr.com/terms-of-service/","title":"Terms of Service | JazzHR","publisher":"vendor","quote":"This Agreement will remain in full force and effect for the Service Term as specified in the Order Form","supports":"access lasts until the term ends"},{"id":"s11","url":"https://www.jazzhr.com/terms-of-service/","title":"Terms of Service | JazzHR","publisher":"vendor","quote":"unless otherwise identified on the Order Form, will automatically renew for additional periods of the same length as the Service Term","supports":"an Order Form can set different renewal terms"},{"id":"s12","url":"https://www.jazzhr.com/terms-of-service/","title":"Terms of Service | JazzHR","publisher":"vendor","quote":"to the extent that termination is caused by a material breach of the Agreement by JazzHR","supports":"the one refund case the Terms describe"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["JazzHR's help center doesn't confirm whether an account can be cancelled or downgraded in the app; the route here follows the Terms of Service","Terms for monthly self-serve billing aren't covered by JazzHR's public Terms or pricing page","JazzHR's FAQ lists 'Are there termination fees?', but its answer isn't confirmed here","How to export data (menus, formats) isn't described on JazzHR's public pages","No confirmation of a termination request is documented"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"partial","notes":["Re-checked the route against JazzHR's Terms of Service: automatic renewal, 30-day written notice, certified mail or CSM@jazzhr.com, non-refundable fees, renewal price increases and data deletion after the term are confirmed","Notice: added that an Order Form can set different renewal terms (s11); refund: added the material-breach exception (s12)","Removed 'account owner or billing contact' from who can cancel: the Terms say only that the customer requests termination in writing","JazzHR's help center and the answers in its FAQ couldn't be read, so in-app cancelling, monthly terms and termination fees stay unconfirmed"]}},"page":"https://stackcut.io/cancel/jazzhr","json":"https://stackcut.io/exits/jazzhr.json","evidence":{"packet_revision":"ce027c7bd80ad6ba52f9a99acbc30b82e0317ab7187cda8181c942f6ebbe221a","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"jazzhr--sales-contract--r1","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"jetbrains","name":"JetBrains","category":"developer_tools","website":"https://www.jetbrains.com","domains":["jetbrains.com"],"summary":"Personal plans: in JetBrains Account click Cancel subscription, then Confirm; access runs to the period end. Commercial licenses: in JetBrains Central Console, Licensing, Licenses, select the subscription, Pay, Stop payments. A yearly plan or 12 straight monthly payments earns a perpetual fallback version. Refunds: 7 days monthly, 30 days annual.","routes":[{"channel":"direct_web","label":"Personal subscriptions","applies_to":"Personal subscriptions to JetBrains IDEs, .NET tools, packs and JetBrains AI bought from JetBrains","who":"The JetBrains Account that owns the subscription","method":"self_serve","start_url":"https://account.jetbrains.com","steps":[{"do":"Log in to your JetBrains Account","expect":"a list of active subscriptions"},{"do":"Find the subscription you want to cancel and click Cancel subscription","expect":"a dialog asking you to confirm"},{"do":"In the dialog that pops up, click Confirm","expect":null},{"do":"Alternative: to stop automatic charges but keep renewal reminders, click Disable auto-renewal on the subscription instead","expect":null}],"confirm_by":null,"effective":"The subscription stays active until the end of the current billing period, then doesn't renew; payment reminders stop","notice":null,"refund":"Cancelling doesn't refund automatically. Ask the JetBrains Sales team, with your order reference or invoice number, within 7 days of purchase for monthly subscriptions or 30 days for annual ones; requests are reviewed individually. AI subscriptions and AI credits are non-refundable","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s46"]},{"channel":"direct_web","label":"Organization (commercial) subscriptions","applies_to":"Commercial subscriptions an organization manages in JetBrains Central Console","who":"Whoever manages the organization's licenses in JetBrains Central Console (JetBrains doesn't name the role needed)","method":"self_serve","start_url":"https://console.jetbrains.cloud/","steps":[{"do":"Sign in to JetBrains Central Console","expect":null},{"do":"In the sidebar under Licensing, select Licenses, then select the subscription to cancel","expect":null},{"do":"Click Pay, then select Stop payments for X licenses","expect":null},{"do":"Confirm the cancellation","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"Eligible purchases can be refunded if you ask the JetBrains Sales team within 7 days (monthly) or 30 days (annual) of purchase; AI subscriptions and AI credits are non-refundable","fees":null,"source_ids":["s15","s47","s18","s48","s49","s50","s9","s10","s11","s46"]},{"channel":"reseller_or_partner","label":"Bought through a JetBrains reseller","applies_to":"Licenses ordered through a JetBrains reseller (a JetBrains partner that sells its products)","who":"The customer, with the reseller","method":"contact_sales","start_url":null,"steps":[{"do":"Contact the reseller you ordered from: its own purchase terms, including pricing and payment, apply to your order","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s23","s24"]}],"pay_less":[{"type":"free_plan","what":"IntelliJ IDEA and PyCharm have free versions you can use to build proprietary and commercial software","evidence":"documented","source_ids":["s25"]},{"type":"free_plan","what":"CLion, Rider, RubyMine, RustRover, WebStorm and DataGrip are free for non-commercial development or content creation; commercial development needs a paid subscription","evidence":"documented","source_ids":["s26","s27"]},{"type":"student_or_nonprofit","what":"Students and teachers get the JetBrains Student or Teacher Pack free (IntelliJ IDEA Ultimate, ReSharper and all other IDEs and .NET tools); not for commercial work","evidence":"documented","source_ids":["s28","s29"]},{"type":"discount_program","what":"Continuity discount for uninterrupted renewals: 20% from the second year, 40% after that. All personal subscriptions qualify; commercial ones only if bought before January 2, 2025. Cancelling and letting it expire loses it","evidence":"documented","source_ids":["s30","s31","s32","s33"]},{"type":"downgrade","what":"To move to another product or billing cycle, update the current subscription instead of cancelling","evidence":"documented","source_ids":["s34"]}],"export":[],"after_cancel":{"access_until":"The end of the current billing period","data_kept":"If you bought a yearly subscription or renewed monthly for 12 consecutive months, a perpetual fallback license lets you keep using the latest major version available when your subscription started (or older versions), indefinitely","you_lose":["Newer versions of the product once the subscription expires","Any use of the product, if you held the subscription for less than 12 consecutive months (no fallback license)","The continuity discount, unless you pay a backdated renewal within 2 months (annual) or 1 month (monthly) of expiry"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancelling stops renewal and payment reminders; Disable auto-renewal stops automatic charges but keeps the reminders","Check for a perpetual fallback license first: in JetBrains Account, find the license with the fallback version and click its version number to download it","JetBrains AI subscriptions and AI credits are non-refundable; cancel an AI subscription in JetBrains Account with Cancel subscription","Commercial (organization) licenses are cancelled in JetBrains Central Console, not in a developer's personal JetBrains Account"]},"sources":[{"id":"s1","url":"https://sales.jetbrains.com/hc/en-gb/articles/16269809436690-Cancel-a-personal-subscription","title":"Cancel a personal subscription","publisher":"vendor","quote":"You can cancel your personal subscription at any time.","supports":"cancel any time"},{"id":"s2","url":"https://sales.jetbrains.com/hc/en-gb/articles/16269809436690-Cancel-a-personal-subscription","title":"Cancel a personal subscription","publisher":"vendor","quote":"Log in to your JetBrains Account.","supports":"where to start"},{"id":"s3","url":"https://sales.jetbrains.com/hc/en-gb/articles/16269809436690-Cancel-a-personal-subscription","title":"Cancel a personal subscription","publisher":"vendor","quote":"Find the subscription that you want to cancel and click Cancel subscription.","supports":"the cancel step"},{"id":"s4","url":"https://sales.jetbrains.com/hc/en-gb/articles/16269809436690-Cancel-a-personal-subscription","title":"Cancel a personal subscription","publisher":"vendor","quote":"In the dialog that pops up, click Confirm.","supports":"the confirm step"},{"id":"s5","url":"https://sales.jetbrains.com/hc/en-gb/articles/16269809436690-Cancel-a-personal-subscription","title":"Cancel a personal subscription","publisher":"vendor","quote":"Once canceled, it will remain active until the end of your current billing period.","supports":"when cancelling takes effect"},{"id":"s6","url":"https://sales.jetbrains.com/hc/en-gb/articles/16269809436690-Cancel-a-personal-subscription","title":"Cancel a personal subscription","publisher":"vendor","quote":"Your subscription won't renew after it expires, and you'll no longer receive payment reminders.","supports":"renewal and reminders stop"},{"id":"s7","url":"https://sales.jetbrains.com/hc/en-gb/articles/16269809436690-Cancel-a-personal-subscription","title":"Cancel a personal subscription","publisher":"vendor","quote":"Canceling a subscription does not automatically result in a refund.","supports":"no automatic refund"},{"id":"s8","url":"https://sales.jetbrains.com/hc/en-gb/articles/16269809436690-Cancel-a-personal-subscription","title":"Cancel a personal subscription","publisher":"vendor","quote":"All requests are reviewed individually and granted at JetBrains' discretion.","supports":"refunds are discretionary"},{"id":"s9","url":"https://sales.jetbrains.com/hc/en-gb/articles/115000913704-How-can-I-get-a-refund","title":"How can I get a refund?","publisher":"vendor","quote":"7 days of the purchase date for monthly subscriptions to JetBrains products","supports":"monthly refund window"},{"id":"s10","url":"https://sales.jetbrains.com/hc/en-gb/articles/115000913704-How-can-I-get-a-refund","title":"How can I get a refund?","publisher":"vendor","quote":"30 days of the purchase date for annual subscriptions to JetBrains products","supports":"annual refund window"},{"id":"s11","url":"https://sales.jetbrains.com/hc/en-gb/articles/115000913704-How-can-I-get-a-refund","title":"How can I get a refund?","publisher":"vendor","quote":"All AI subscriptions and AI credits are non-refundable","supports":"AI is non-refundable"},{"id":"s12","url":"https://sales.jetbrains.com/hc/en-gb/articles/8951250036370-Enable-or-disable-automatic-renewal-for-a-personal-subscription","title":"Enable or disable automatic renewal for a personal subscription","publisher":"vendor","quote":"Find the subscription you want to stop automatic renewal for and click Disable auto-renewal","supports":"the disable auto-renewal alternative"},{"id":"s13","url":"https://sales.jetbrains.com/hc/en-gb/articles/16269809436690-Cancel-a-personal-subscription","title":"Cancel a personal subscription","publisher":"vendor","quote":"If you'd like to keep the reminders but don't want to be charged automatically, consider disabling automatic renewal instead.","supports":"cancel vs disable auto-renewal"},{"id":"s15","url":"https://sales.jetbrains.com/hc/en-gb/articles/360012132439-Cancel-a-commercial-subscription","title":"Cancel a commercial subscription","publisher":"vendor","quote":"If your organization uses commercial licenses, you'll manage everything in the new, enhanced JetBrains Central Console.","supports":"commercial licenses are managed in Central Console"},{"id":"s18","url":"https://sales.jetbrains.com/hc/en-gb/articles/37590754304146-Commercial-subscription-Canceling-a-subscription","title":"Commercial subscription: Canceling a subscription","publisher":"vendor","quote":"In the sidebar under Licensing, select Licenses","supports":"the Central Console path"},{"id":"s23","url":"https://sales.jetbrains.com/hc/en-gb/articles/206544329-Can-I-purchase-your-products-from-resellers","title":"Can I purchase your products from resellers?","publisher":"vendor","quote":"Please note that an order placed through a reseller falls under the purchase terms and conditions applied by that reseller, including pricing, payment and delivery terms.","supports":"reseller orders follow the reseller's terms"},{"id":"s24","url":"https://sales.jetbrains.com/hc/en-gb/articles/206544759-What-is-a-reseller","title":"What is a reseller?","publisher":"vendor","quote":"A reseller is a JetBrains partner that sells our products.","supports":"what a reseller is"},{"id":"s25","url":"https://sales.jetbrains.com/hc/en-gb/articles/360021922640-Can-I-use-free-versions-of-IntelliJ-IDEA-and-PyCharm-for-developing-commercial-proprietary-software","title":"Can I use free versions of IntelliJ IDEA and PyCharm for developing commercial proprietary software?","publisher":"vendor","quote":"Yes, you can use free IntelliJ IDEA and PyCharm to build proprietary and commercial software.","supports":"free IntelliJ IDEA and PyCharm"},{"id":"s26","url":"https://sales.jetbrains.com/hc/en-gb/articles/18950890312210-The-free-non-commercial-licensing-FAQ","title":"The free non-commercial licensing FAQ","publisher":"vendor","quote":"You can use the following IDEs for non-commercial development or content creation free of charge","supports":"free non-commercial use"},{"id":"s27","url":"https://sales.jetbrains.com/hc/en-gb/articles/18950890312210-The-free-non-commercial-licensing-FAQ","title":"The free non-commercial licensing FAQ","publisher":"vendor","quote":"CLion, Rider, RubyMine, RustRover, WebStorm, and DataGrip","supports":"which IDEs are free for non-commercial use"},{"id":"s28","url":"https://sales.jetbrains.com/hc/en-gb/articles/207241195-Do-you-offer-free-educational-licenses-for-students-and-teachers","title":"Do you offer free educational licenses for students and teachers?","publisher":"vendor","quote":"Yes! Students and teachers can get the JetBrains Student or Teacher Pack for free.","supports":"free educational licenses"},{"id":"s29","url":"https://sales.jetbrains.com/hc/en-gb/articles/207241195-Do-you-offer-free-educational-licenses-for-students-and-teachers","title":"Do you offer free educational licenses for students and teachers?","publisher":"vendor","quote":"Just note that educational licenses can't be used for commercial work.","supports":"educational licenses aren't for commercial work"},{"id":"s30","url":"https://sales.jetbrains.com/hc/en-gb/articles/206386064-Continuity-discount","title":"Continuity discount","publisher":"vendor","quote":"A 20% continuity discount applies starting from the second year of uninterrupted subscription.","supports":"second-year discount"},{"id":"s31","url":"https://sales.jetbrains.com/hc/en-gb/articles/206386064-Continuity-discount","title":"Continuity discount","publisher":"vendor","quote":"After the second year, it increases to 40%, which you keep for as long as you continue to renew.","supports":"later-year discount"},{"id":"s32","url":"https://sales.jetbrains.com/hc/en-gb/articles/206386064-Continuity-discount","title":"Continuity discount","publisher":"vendor","quote":"Commercial subscriptions purchased after January 2, 2025, are no longer eligible.","supports":"commercial eligibility"},{"id":"s33","url":"https://sales.jetbrains.com/hc/en-gb/articles/16269809436690-Cancel-a-personal-subscription","title":"Cancel a personal subscription","publisher":"vendor","quote":"If you cancel and let your subscription expire, any continuity discount will be lost.","supports":"cancelling loses the discount"},{"id":"s34","url":"https://sales.jetbrains.com/hc/en-gb/articles/16269809436690-Cancel-a-personal-subscription","title":"Cancel a personal subscription","publisher":"vendor","quote":"If you want to switch to another product or a different billing cycle, consider updating your current subscription instead of canceling.","supports":"switch instead of cancelling"},{"id":"s35","url":"https://sales.jetbrains.com/hc/en-gb/articles/207240845-What-is-a-perpetual-fallback-license-and-how-do-I-use-one","title":"What is a perpetual fallback license, and how do I use one?","publisher":"vendor","quote":"If you purchase a yearly subscription or keep renewing a monthly subscription for 12 consecutive months, you get a perpetual fallback license.","supports":"who gets a fallback license"},{"id":"s36","url":"https://sales.jetbrains.com/hc/en-gb/articles/207240845-What-is-a-perpetual-fallback-license-and-how-do-I-use-one","title":"What is a perpetual fallback license, and how do I use one?","publisher":"vendor","quote":"The license allows you to continue using the latest major version of your tool that was available when your subscription started or older versions.","supports":"which version the fallback covers"},{"id":"s37","url":"https://sales.jetbrains.com/hc/en-gb/articles/207240845-What-is-a-perpetual-fallback-license-and-how-do-I-use-one","title":"What is a perpetual fallback license, and how do I use one?","publisher":"vendor","quote":"If you don't maintain the subscription for 12 consecutive months, you will not receive a perpetual fallback license.","supports":"no fallback under 12 months"},{"id":"s38","url":"https://sales.jetbrains.com/hc/en-gb/articles/207240845-What-is-a-perpetual-fallback-license-and-how-do-I-use-one","title":"What is a perpetual fallback license, and how do I use one?","publisher":"vendor","quote":"Log in to your JetBrains Account and locate the license with the fallback version.","supports":"finding the fallback version"},{"id":"s39","url":"https://sales.jetbrains.com/hc/en-gb/articles/207240845-What-is-a-perpetual-fallback-license-and-how-do-I-use-one","title":"What is a perpetual fallback license, and how do I use one?","publisher":"vendor","quote":"Click the fallback version number to open your product's designated download page.","supports":"downloading the fallback version"},{"id":"s40","url":"https://sales.jetbrains.com/hc/en-gb/articles/206544679-Subscription-based-licensing","title":"Subscription-based licensing","publisher":"vendor","quote":"Once the subscription expires, you won't have access to newer versions.","supports":"what you lose"},{"id":"s41","url":"https://sales.jetbrains.com/hc/en-gb/articles/206386064-Continuity-discount","title":"Continuity discount","publisher":"vendor","quote":"Annual subscriptions: Within 2 months of expiration","supports":"grace window for annual renewals"},{"id":"s42","url":"https://sales.jetbrains.com/hc/en-gb/articles/206386064-Continuity-discount","title":"Continuity discount","publisher":"vendor","quote":"Monthly subscriptions: Within 1 month of expiration","supports":"grace window for monthly renewals"},{"id":"s44","url":"https://sales.jetbrains.com/hc/en-gb/articles/37283964843922-AI-subscription-refund-Refund-request-and-subscription-cancellation","title":"AI subscription refund: Refund request and subscription cancellation","publisher":"vendor","quote":"AI subscriptions are non-refundable.","supports":"AI subscriptions are non-refundable"},{"id":"s45","url":"https://sales.jetbrains.com/hc/en-gb/articles/206544679-Subscription-based-licensing","title":"Subscription-based licensing","publisher":"vendor","quote":"This model applies to most JetBrains products, including all IDEs and .NET tools.","supports":"which products follow the subscription and fallback model"},{"id":"s46","url":"https://sales.jetbrains.com/hc/en-gb/articles/115000913704-How-can-I-get-a-refund","title":"How can I get a refund?","publisher":"vendor","quote":"To do so, please contact our Sales team and send us the order reference number, invoice number, or other purchase-related information.","supports":"how to request a refund"},{"id":"s47","url":"https://sales.jetbrains.com/hc/en-gb/articles/37590754304146-Commercial-subscription-Canceling-a-subscription","title":"Commercial subscription: Canceling a subscription","publisher":"vendor","quote":"Sign in to JetBrains Central Console","supports":"where commercial cancellations start (console.jetbrains.cloud)"},{"id":"s48","url":"https://sales.jetbrains.com/hc/en-gb/articles/37590754304146-Commercial-subscription-Canceling-a-subscription","title":"Commercial subscription: Canceling a subscription","publisher":"vendor","quote":"Click the Pay button and then select Stop payments for X licenses","supports":"the commercial cancel step"},{"id":"s49","url":"https://sales.jetbrains.com/hc/en-gb/articles/37590754304146-Commercial-subscription-Canceling-a-subscription","title":"Commercial subscription: Canceling a subscription","publisher":"vendor","quote":"Confirm the cancellation","supports":"the final step"},{"id":"s50","url":"https://sales.jetbrains.com/hc/en-gb/articles/360012132439-Cancel-a-commercial-subscription","title":"Cancel a commercial subscription","publisher":"vendor","quote":"This article is for organizations with free сlassroom licenses.","supports":"the JetBrains Account organization steps now cover only free classroom licenses"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["What confirms a cancellation (an email or a status in JetBrains Account) is not documented","For commercial subscriptions cancelled in JetBrains Central Console, when access ends and which admin role is needed aren't stated in JetBrains' cancel article","How a reseller-bought license is cancelled is up to the reseller; JetBrains' help doesn't describe it","Which products or plans don't include a perpetual fallback license (beyond subscriptions under 12 months) is not spelled out","Whether cancelling an IDE subscription also cancels a separate JetBrains AI subscription is not documented"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked the personal cancel, refund, auto-renewal, continuity discount, fallback-license, AI and reseller articles: the personal route is confirmed","Commercial route rewritten: JetBrains' JetBrains Account organization articles (View licenses, Subscription Packs, payment methods) now cover only free classroom licenses (s50); commercial licenses are cancelled in JetBrains Central Console: Licensing, Licenses, Pay, Stop payments, Confirm (s47-s49)","Removed what came from those classroom-license pages: the admin roles, end-of-period timing and pack auto-renewal for commercial plans, and the tip that removing a payment method cancels auto-renewal","Refund requests go to the JetBrains Sales team with the order reference or invoice number (s46)"]}},"delete_account":{"url":"https://account.jetbrains.com/delete-account","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/jetbrains","json":"https://stackcut.io/exits/jetbrains.json","evidence":{"packet_revision":"5e1443308107cd2911eda9e591d5756469b61fbb4add192baab210f0114d7c40","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"jetbrains--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"jetbrains--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"jetbrains--reseller-or-partner--r3","channel":"reseller_or_partner","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"jibble","name":"Jibble","category":"business_finance","website":"https://www.jibble.io","domains":["jibble.io","help.jibble.io","web.jibble.io"],"summary":"In the web app, go to Settings > Subscriptions and choose Would you like to cancel your subscription? No refunds. The help center says cancellation takes effect at the end of the billing cycle; the Terms say immediately. Deleting the account is a separate request that erases all content.","routes":[{"channel":"direct_web","label":"Web app: Settings > Subscriptions","applies_to":"Paid plans billed by Jibble, monthly or annual, paid by card or PayPal","who":"Not stated in the help article or the Terms; the Terms say you cancel from the subscription page in the web app","method":"self_serve","start_url":"https://web.jibble.io","steps":[{"do":"Sign in to the web app at web.jibble.io and go to Settings > Subscriptions","expect":null},{"do":"Click Would you like to cancel your subscription? and follow the prompts to confirm","expect":null},{"do":"Check the subscription page afterwards to see when the cancellation takes effect","expect":null}],"confirm_by":"Not described in the help article","effective":"The help center says cancellations are always scheduled for the end of the billing cycle. The Terms say cancelling before the end of a monthly or annual billing period takes effect immediately, with no further charges. Check the subscription page after cancelling.","notice":null,"refund":"No refunds on cancellation. The Terms say the service is billed in advance and non-refundable, with no refunds or credits for partial months or years.","fees":null,"source_ids":["s1","s2","s3","s4","s7","s8","s9","s10","s11","s12","s22","s23"]}],"pay_less":[{"type":"free_plan","what":"Jibble advertises a free plan for unlimited users; how a paid plan moves to it isn't described in the subscription help articles","evidence":"documented","source_ids":["s28"]},{"type":"downgrade","what":"Move to a lower plan (for example Premium to Basic, or annual to monthly). Downgrades are scheduled for the end of the billing period, and a scheduled change can be undone from the subscription page.","evidence":"documented","source_ids":["s17","s5","s6"]},{"type":"annual_billing","what":"Annual payments are discounted compared with monthly payments: the app offers Switch to Annual and save 25%, and the plans article says up to 30% depending on your region.","evidence":"documented","source_ids":["s20","s21","s29"]}],"export":[{"data":"Timesheet, Tracked Time and Attendance Insights reports, with optional raw timesheets and time entries lists and per-member tabs","how":"Export the reports from Jibble's reports; Jibble has separate guides for each report","format":"Per-member timesheet tabs are only in XLS; other formats aren't stated in this article","limits":"Owners and admins can export for the whole organization; managers only for their own members or groups","source_ids":["s25","s26","s27"]}],"after_cancel":{"access_until":"The end of the billing cycle according to the help center; the Terms say a mid-period cancellation takes effect immediately","data_kept":"The Terms don't give a retention period after cancelling. If you delete the account, all content is removed immediately and can't be recovered.","you_lose":["Content, features or account capacity, when you downgrade","Additional power-ups that come with Premium, if you move to Basic","All content, if the account is deleted"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Export reports before cancelling: owners and admins can export for the whole organization","To undo a scheduled plan change, use the link at the bottom of the subscription page","The help center and the Terms disagree on when cancellation takes effect; check the subscription page after cancelling","Deleting the account is a separate step: contact the Jibble team through in-app messaging; all content is deleted immediately and can't be recovered"]},"sources":[{"id":"s1","url":"https://help.jibble.io/subscription-plans/how-do-i-subscribe-to-or-change-my-subscription-plan","title":"How do I subscribe to or change my subscription plan?","publisher":"vendor","quote":"Settings > Subscriptions","supports":"where to cancel in the web app"},{"id":"s2","url":"https://help.jibble.io/subscription-plans/how-do-i-subscribe-to-or-change-my-subscription-plan","title":"How do I subscribe to or change my subscription plan?","publisher":"vendor","quote":"Would you like to cancel your subscription?","supports":"the cancel link"},{"id":"s3","url":"https://help.jibble.io/subscription-plans/how-do-i-subscribe-to-or-change-my-subscription-plan","title":"How do I subscribe to or change my subscription plan?","publisher":"vendor","quote":"Cancellations are always scheduled.","supports":"cancellations are scheduled"},{"id":"s4","url":"https://help.jibble.io/subscription-plans/how-do-i-subscribe-to-or-change-my-subscription-plan","title":"How do I subscribe to or change my subscription plan?","publisher":"vendor","quote":"No refunds will be issued upon cancellation.","supports":"no refund on cancelling"},{"id":"s5","url":"https://help.jibble.io/subscription-plans/how-do-i-subscribe-to-or-change-my-subscription-plan","title":"How do I subscribe to or change my subscription plan?","publisher":"vendor","quote":"Your change is scheduled at the end of your billing period.","supports":"plan changes take effect at period end"},{"id":"s6","url":"https://help.jibble.io/subscription-plans/how-do-i-subscribe-to-or-change-my-subscription-plan","title":"How do I subscribe to or change my subscription plan?","publisher":"vendor","quote":"You can cancel the scheduled change by clicking on the link at the bottom of the subscription page.","supports":"undoing a scheduled change"},{"id":"s7","url":"https://help.jibble.io/en/articles/2269769-faq-about-subscription-plans","title":"FAQ about subscription plans","publisher":"vendor","quote":"You can request for cancellation of your subscription at any time.","supports":"cancelling at any time"},{"id":"s8","url":"https://help.jibble.io/en/articles/2269769-faq-about-subscription-plans","title":"FAQ about subscription plans","publisher":"vendor","quote":"Cancellations will only come into effect at the end of your billing cycle.","supports":"when cancellation takes effect"},{"id":"s9","url":"https://help.jibble.io/en/articles/2269769-faq-about-subscription-plans","title":"FAQ about subscription plans","publisher":"vendor","quote":"Refunds are not provided for cancellations.","supports":"refund policy"},{"id":"s10","url":"https://www.jibble.io/terms","title":"Jibble Terms","publisher":"vendor","quote":"You can cancel your subscription at any time from the subscription page in the web app (web.jibble.io).","supports":"where to cancel in the Terms"},{"id":"s11","url":"https://www.jibble.io/terms","title":"Jibble Terms","publisher":"vendor","quote":"The Service is billed in advance on a monthly or annual basis and is non-refundable.","supports":"billing in advance, non-refundable"},{"id":"s12","url":"https://www.jibble.io/terms","title":"Jibble Terms","publisher":"vendor","quote":"your cancellation and downgrade will take effect immediately and you will not be charged again.","supports":"the Terms say cancellation is immediate, which conflicts with the help center"},{"id":"s13","url":"https://www.jibble.io/terms","title":"Jibble Terms","publisher":"vendor","quote":"All of your content will be immediately deleted from the Service upon deletion.","supports":"content is removed on deletion"},{"id":"s14","url":"https://www.jibble.io/terms","title":"Jibble Terms","publisher":"vendor","quote":"This information can not be recovered once your Account has been removed.","supports":"deletion cannot be undone"},{"id":"s15","url":"https://www.jibble.io/terms","title":"Jibble Terms","publisher":"vendor","quote":"You can delete your account by contacting the Jibble team through the in-app messaging service","supports":"how to delete the account"},{"id":"s17","url":"https://help.jibble.io/en/articles/2269023-what-are-the-different-subscription-plans","title":"What are the different subscription plans?","publisher":"vendor","quote":"Jibble has three plans - Basic, Premium and Ultimate.","supports":"the plan names"},{"id":"s18","url":"https://help.jibble.io/en/articles/2269023-what-are-the-different-subscription-plans","title":"What are the different subscription plans?","publisher":"vendor","quote":"The Basic plan is our most popular plan, and comes with the core features of an online time clock.","supports":"what Basic includes"},{"id":"s19","url":"https://help.jibble.io/en/articles/2269023-what-are-the-different-subscription-plans","title":"What are the different subscription plans?","publisher":"vendor","quote":"With the Premium plan, you will get access to all features in the Basic plan, plus additional power-ups","supports":"power-ups included with Premium"},{"id":"s20","url":"https://help.jibble.io/en/articles/2269023-what-are-the-different-subscription-plans","title":"What are the different subscription plans?","publisher":"vendor","quote":"The annual payments come at a discounted rate as compared to the monthly payments.","supports":"annual discount"},{"id":"s21","url":"https://help.jibble.io/en/articles/2269023-what-are-the-different-subscription-plans","title":"What are the different subscription plans?","publisher":"vendor","quote":"you can purchase a fixed number of user licenses with up to a 30% discount, depending on your region.","supports":"size of the annual discount"},{"id":"s22","url":"https://www.jibble.io/terms","title":"Jibble Terms","publisher":"vendor","quote":"If you cancel your subscription before the end of your billing period (monthly or annual),","supports":"the Terms' rule for cancelling mid-period"},{"id":"s23","url":"https://www.jibble.io/terms","title":"Jibble Terms","publisher":"vendor","quote":"There will be no refunds or credits for partial months/years of service.","supports":"no partial refunds or credits"},{"id":"s24","url":"https://www.jibble.io/terms","title":"Jibble Terms","publisher":"vendor","quote":"Downgrading the Service will result in the loss of content, features or the capacity of an Account.","supports":"what a downgrade loses"},{"id":"s25","url":"https://www.jibble.io/help/what-are-the-different-types-of-reports-that-can-be-exported","title":"What are the different types of reports that can be exported?","publisher":"vendor","quote":"Owners, admins, and managers can all export reports","supports":"who can export reports"},{"id":"s26","url":"https://www.jibble.io/help/what-are-the-different-types-of-reports-that-can-be-exported","title":"What are the different types of reports that can be exported?","publisher":"vendor","quote":"Attendance Insights Report","supports":"one of the exportable reports"},{"id":"s27","url":"https://www.jibble.io/help/what-are-the-different-types-of-reports-that-can-be-exported","title":"What are the different types of reports that can be exported?","publisher":"vendor","quote":"only available in XLS format","supports":"the XLS format for per-member tabs"},{"id":"s28","url":"https://www.jibble.io/time-and-attendance-questions","title":"Time and attendance questions","publisher":"vendor","quote":"Create an account and take the hassle out of time tracking - FREE forever for unlimited users!","supports":"Jibble's free plan"},{"id":"s29","url":"https://help.jibble.io/subscription-plans/how-do-i-subscribe-to-or-change-my-subscription-plan","title":"How do I subscribe to or change my subscription plan?","publisher":"vendor","quote":"Switch to Annual and save 25%","supports":"the annual saving shown in the app"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Who can cancel (owner, admin or billing role) isn't stated in the help center or the Terms.","The help center says to confirm a cancellation but doesn't describe the confirmation step or what it looks like.","The help center and the Terms disagree on when cancellation takes effect: end of the billing cycle versus immediately. The subscription page should show which applies.","Jibble's subscription help articles name Basic, Premium and Ultimate plans, which may not match the plans sold today.","Jibble's pricing page has shown a free plan and a Power plan, one month's notice for cancelling, and discounts for non-profits and schools; the subscription help articles and the Terms don't mention these, so they aren't confirmed.","How to move a paid plan to Jibble's free plan, and what the free plan keeps, aren't described in the subscription help articles.","A full account data export, beyond reports, isn't described in Jibble's help center.","Data kept after cancelling, without deleting the account, isn't stated."],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Effective date now quotes the Terms' full rule: cancelling before the end of a monthly or annual period takes effect immediately","Refund now includes the Terms' no refunds or credits for partial months or years","Added Jibble's advertised free plan, the 25% annual saving shown in the app, and that downgrades lose content, features or capacity","Added report export (who can export, report types, XLS per-member tabs)","Dropped the App Store / Google Play gap: Jibble's iOS app listing shows no in-app purchases","Rewrote the pricing-page note: its one-month notice and plan names couldn't be matched to the help center or Terms, so they stay unconfirmed"]}},"page":"https://stackcut.io/cancel/jibble","json":"https://stackcut.io/exits/jibble.json","evidence":{"packet_revision":"7ed66ccf45b0cd677a2d16acbd85c281bac1338cb8c5ef32e6f5c449e65e302f","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"jibble--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"jobber","name":"Jobber","category":"productivity","website":"https://www.getjobber.com","domains":["getjobber.com"],"summary":"An admin cancels on Jobber.com: Gear Icon, Account and Billing, Cancel Subscription, then a reason. Access lasts to the period's end, then account data is locked. Annual plans need 30 days' notice; 1-year commitment plans keep billing monthly to the term's end. App subscriptions cancel in the app. No refunds.","routes":[{"channel":"direct_web","label":"On Jobber.com","applies_to":"Jobber subscriptions bought on Jobber.com: monthly, annual paid up front, or monthly with a 1-year commitment","who":"An admin user","method":"self_serve","start_url":null,"steps":[{"do":"Sign in to Jobber.com, click the Gear Icon, then select Account and Billing","expect":"the Change your subscription section"},{"do":"In the Change your subscription section, click Cancel Subscription","expect":"a pop-up asking you to confirm"},{"do":"Select Cancel Subscription on any pop-ups and choose your reason from the dropdown menu","expect":"a confirmation that your Jobber account cancellation is in progress"},{"do":"Note the date on the confirmation screen: it is the last day you'll have access to the account","expect":null}],"confirm_by":"A confirmation screen says the cancellation is in progress and shows the last day of access","effective":"Full access until the end of the current billing period (annual and 1-year commitment plans: the end of the full term); then the subscription doesn't renew and you lose access to the account's data","notice":"Monthly subscriptions: cancel before the renewal date. Annual subscriptions: cancel at least 30 days before the renewal date (or within 30 days of Jobber's renewal notice)","refund":"None: the service is billed in advance and fees are non-refundable","fees":"Monthly plans with a 1-year commitment: cancelling counts as notice of non-renewal, and you still owe every scheduled monthly payment to the end of the 1-year term","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s45","s46","s47"]},{"channel":"direct_web","label":"By phone","applies_to":"Jobber subscriptions bought on Jobber.com","who":"The account holder","method":"phone","start_url":null,"steps":[{"do":"Call Jobber at 1-888-721-1115 and tell them you intend to cancel, before the renewal date (annual plans: at least 30 days before)","expect":null}],"confirm_by":null,"effective":"The subscription runs to the end of the current period (or 1-year term) and does not renew","notice":"Monthly subscriptions: before the renewal date. Annual subscriptions: at least 30 days before the renewal date","refund":"None: fees are non-refundable","fees":"Monthly plans with a 1-year commitment: the remaining scheduled monthly payments are still due","source_ids":["s11","s14","s12","s13","s45","s47"]},{"channel":"apple_app_store","applies_to":"Subscriptions bought in the Jobber iOS app (billed by Apple)","who":"An admin user, signed in to the Jobber app; or the Apple Account holder who bought it","method":"platform_settings","start_url":null,"steps":[{"do":"In the Jobber app, signed in as an admin user, go to More, then Subscription, and tap the red Cancel Subscription button","expect":"your next scheduled billing date"},{"do":"Or, on the iPhone or iPad: open Settings, tap your name, then Subscriptions, then Jobber, then Cancel Subscription","expect":null}],"confirm_by":"In Apple's Subscriptions list, no Cancel button or an expiration message in red text means it is already cancelled","effective":"You keep access (online and in the app) until the next scheduled billing date","notice":null,"refund":"Jobber can't process refunds for app subscriptions: request them from Apple","fees":null,"source_ids":["s15","s16","s17","s18","s19","s20","s21","s22","s23"]},{"channel":"google_play","applies_to":"Subscriptions bought in the Jobber Android app (billed by Google Play)","who":"An admin user, signed in to the Jobber app; or the Google account holder who bought it","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"In the Jobber app, signed in as an admin user, go to More, then Subscription, and tap the red Cancel Subscription button","expect":"your next scheduled billing date"},{"do":"Or go to subscriptions in Google Play, click Manage next to Jobber, then Cancel subscription","expect":null}],"confirm_by":null,"effective":"You keep access (online and in the app) until the next scheduled billing date","notice":null,"refund":"Jobber can't process refunds for app subscriptions: request them from Google Play","fees":null,"source_ids":["s15","s16","s17","s18","s19","s20","s24","s25"]}],"pay_less":[{"type":"downgrade","what":"Move to a lower-tier plan by asking Jobber Support; it takes effect on your next billing date, and you must deactivate users above the new plan's limit first. Not allowed during a 1-year commitment term","evidence":"documented","source_ids":["s26","s27","s28","s29"]},{"type":"annual_billing","what":"Annual billing paid up front costs less; monthly billing with a 1-year commitment also gets a discount, but locks you into 12 payments","evidence":"documented","source_ids":["s30","s31","s12"]}],"export":[{"data":"Client list (tags, property addresses, contact details, custom fields)","how":"Open the Clients tab, select More Actions in the top right corner, then Export Clients, and choose CSV or vCard; Jobber emails the file","format":"CSV or vCard","limits":"Admin users only, and only on select plans","source_ids":["s32","s33","s34"]},{"data":"Reports, quotes, jobs and invoices","how":"Export reports as CSV files from jobber.com; download quotes, jobs and invoices as PDFs one at a time","format":"CSV (reports) and PDF (quotes, jobs, invoices)","limits":"Do it before the last day of access","source_ids":["s35","s36","s8"]}],"after_cancel":{"access_until":"The end of the current billing period, or of the full term on annual and 1-year commitment plans; app subscriptions run to the next scheduled billing date","data_kept":"Not stated for a cancelled account, which loses access to its data. If the account owner asks to close it permanently, it is removed when the subscription ends and can't be reactivated","you_lose":["Access to account data: clients, jobs, invoices and everything else stored in Jobber","The whole account, with no way to reactivate it, if you also close it permanently"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"Before the cancellation completes, a dropdown asks for your reason for cancelling","tips":["Only an admin user can cancel; only the account owner can ask to close the account permanently","If you subscribed in the Jobber app, cancel in the app or in the App Store or Google Play; refunds come from Apple or Google, not Jobber","Annual plans renew unless cancelled at least 30 days before the renewal date","On a monthly plan with a 1-year commitment, cancelling only stops the renewal: the remaining monthly payments are still charged","Export clients and reports before the last day: you lose access to the data when the subscription ends","Add-ons are removed one by one: Gear Icon, Account and Billing, Remove next to the add-on, then Unsubscribe; each runs to the end of the billing period, with no refund","Permanently closing the account is separate from cancelling and final: Gear Icon, Profile, Close Account in the iOS app, or ask support"]},"sources":[{"id":"s1","url":"https://help.getjobber.com/en/articles/cancel-your-jobber-subscription/","title":"Cancel Your Jobber Subscription","publisher":"vendor","quote":"You must be an admin user to cancel a Jobber subscription.","supports":"who can cancel"},{"id":"s2","url":"https://help.getjobber.com/en/articles/cancel-your-jobber-subscription/","title":"Cancel Your Jobber Subscription","publisher":"vendor","quote":"Click the Gear Icon, then select Account and Billing.","supports":"where the cancel flow starts"},{"id":"s3","url":"https://help.getjobber.com/en/articles/cancel-your-jobber-subscription/","title":"Cancel Your Jobber Subscription","publisher":"vendor","quote":"Locate the \"Change your subscription\" section of the page. From this box, click Cancel Subscription.","supports":"the Cancel Subscription step"},{"id":"s4","url":"https://help.getjobber.com/en/articles/cancel-your-jobber-subscription/","title":"Cancel Your Jobber Subscription","publisher":"vendor","quote":"From the dropdown menu, select the reason for your cancellation.","supports":"the reason prompt"},{"id":"s5","url":"https://help.getjobber.com/en/articles/cancel-your-jobber-subscription/","title":"Cancel Your Jobber Subscription","publisher":"vendor","quote":"You'll then see a confirmation that your Jobber account cancellation is in progress.","supports":"how to confirm it worked"},{"id":"s6","url":"https://help.getjobber.com/en/articles/cancel-your-jobber-subscription/","title":"Cancel Your Jobber Subscription","publisher":"vendor","quote":"this is the last day you'll have access to your account.","supports":"the date shown is the last day of access"},{"id":"s7","url":"https://help.getjobber.com/en/articles/cancel-your-jobber-subscription/","title":"Cancel Your Jobber Subscription","publisher":"vendor","quote":"When you cancel your Jobber subscription, you'll keep full access to your account until the end of your current billing period.","supports":"when access ends"},{"id":"s8","url":"https://help.getjobber.com/en/articles/cancel-your-jobber-subscription/","title":"Cancel Your Jobber Subscription","publisher":"vendor","quote":"After that date, your subscription won't renew and you'll lose access to your account data, including clients, jobs, invoices, and any other information stored in Jobber.","supports":"what you lose"},{"id":"s9","url":"https://help.getjobber.com/en/articles/cancel-your-jobber-subscription/","title":"Cancel Your Jobber Subscription","publisher":"vendor","quote":"If you're on an annual or monthly 1-year commitment plan, your access continues until the end of that full term","supports":"access on annual and commitment plans"},{"id":"s10","url":"https://getjobber.com/terms/","title":"Jobber Terms of Service","publisher":"vendor","quote":"The Service is billed in advance on a monthly or annual basis and fees are non-refundable.","supports":"no refunds"},{"id":"s11","url":"https://getjobber.com/terms/","title":"Jobber Terms of Service","publisher":"vendor","quote":"you cancel your subscription at least thirty (30) days prior to the Renewal Commencement Date","supports":"the 30-day notice for annual subscriptions"},{"id":"s12","url":"https://getjobber.com/terms/","title":"Jobber Terms of Service","publisher":"vendor","quote":"YOU ARE PURCHASING A ONE (1) YEAR SUBSCRIPTION COMMITMENT THAT IS PAYABLE IN TWELVE (12) MONTHLY INSTALLMENTS.","supports":"the 1-year commitment plan"},{"id":"s13","url":"https://getjobber.com/terms/","title":"Jobber Terms of Service","publisher":"vendor","quote":"YOU WILL REMAIN RESPONSIBLE FOR ALL SCHEDULED MONTHLY PAYMENTS UNTIL THE EXPIRATION OF THAT TERM","supports":"commitment payments continue after cancelling"},{"id":"s14","url":"https://getjobber.com/terms/","title":"Jobber Terms of Service","publisher":"vendor","quote":"or by notifying Jobber of the intended termination by phone.","supports":"cancelling by phone"},{"id":"s15","url":"https://help.getjobber.com/en/articles/cancel-your-jobber-subscription/","title":"Cancel Your Jobber Subscription","publisher":"vendor","quote":"If you originally subscribed to Jobber from the Jobber App, your subscription will need to be canceled in the Jobber App.","supports":"app subscriptions cancel in the app"},{"id":"s16","url":"https://help.getjobber.com/en/articles/cancel-your-jobber-subscription/","title":"Cancel Your Jobber Subscription","publisher":"vendor","quote":"Navigate to More, then select Subscription.","supports":"where to cancel in the app"},{"id":"s17","url":"https://help.getjobber.com/en/articles/cancel-your-jobber-subscription/","title":"Cancel Your Jobber Subscription","publisher":"vendor","quote":"Click the red button to Cancel Subscription.","supports":"the in-app cancel button"},{"id":"s18","url":"https://help.getjobber.com/en/articles/cancel-your-jobber-subscription/","title":"Cancel Your Jobber Subscription","publisher":"vendor","quote":"After canceling, you'll keep access to your account (online and in the app) until your next scheduled billing date","supports":"when app subscriptions end"},{"id":"s19","url":"https://help.getjobber.com/en/articles/cancel-your-jobber-subscription/","title":"Cancel Your Jobber Subscription","publisher":"vendor","quote":"Since your subscription is billed through the Apple App Store or Google Play Store, any refund requests must go directly to your app store.","supports":"app-store refunds"},{"id":"s20","url":"https://help.getjobber.com/en/articles/subscription-in-the-jobber-app","title":"Subscription in the Jobber App","publisher":"vendor","quote":"When subscribing to Jobber through the app, your Jobber subscription payments will be billed through the Apple App Store or the Google Play Store, depending on your device.","supports":"the app sells subscriptions through Apple and Google"},{"id":"s21","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"Apple's cancel steps"},{"id":"s22","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"s23","url":"https://getjobber.com/terms/","title":"Jobber Terms of Service","publisher":"vendor","quote":"you can cancel your subscription by using the manage subscription features provided by the applicable app store.","supports":"app subscriptions can be cancelled in the app store"},{"id":"s24","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"Google Play's cancel steps"},{"id":"s25","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"access after a Google Play cancel"},{"id":"s26","url":"https://help.getjobber.com/en/articles/how-to-change-your-billing-information-and-plan","title":"How to Change Your Billing Information and Plan","publisher":"vendor","quote":"To downgrade your plan (ie, move to a lower tier plan subscription), you will need to reach out to our Support Team to make this change in our billing system.","supports":"downgrading through support"},{"id":"s27","url":"https://help.getjobber.com/en/articles/how-to-change-your-billing-information-and-plan","title":"How to Change Your Billing Information and Plan","publisher":"vendor","quote":"When you downgrade to a lower plan, the change takes effect on your next billing date.","supports":"when a downgrade takes effect"},{"id":"s28","url":"https://help.getjobber.com/en/articles/how-to-change-your-billing-information-and-plan","title":"How to Change Your Billing Information and Plan","publisher":"vendor","quote":"To stay within your new plan's user limit, you will need to deactivate extra users before your billing date.","supports":"deactivating extra users"},{"id":"s29","url":"https://getjobber.com/terms/","title":"Jobber Terms of Service","publisher":"vendor","quote":"YOU MAY NOT DOWNGRADE YOUR SUBSCRIPTION PLAN TIER PRIOR TO THE COMPLETION OF YOUR THEN-CURRENT ONE (1) YEAR TERM.","supports":"no downgrades during a commitment term"},{"id":"s30","url":"https://help.getjobber.com/en/articles/how-to-change-your-billing-information-and-plan","title":"How to Change Your Billing Information and Plan","publisher":"vendor","quote":"Annual (payment up front): Provides a discount since you're paying up front.","supports":"the annual discount"},{"id":"s31","url":"https://help.getjobber.com/en/articles/how-to-change-your-billing-information-and-plan","title":"How to Change Your Billing Information and Plan","publisher":"vendor","quote":"Monthly, 1 year commitment: Gives you the benefit of a discount with your payments spread out over 12 months.","supports":"the commitment-plan discount"},{"id":"s32","url":"https://help.getjobber.com/en/articles/export-client-information/","title":"Export Client Information","publisher":"vendor","quote":"Only admin users are able to import and export clients.","supports":"who can export"},{"id":"s33","url":"https://help.getjobber.com/en/articles/export-client-information/","title":"Export Client Information","publisher":"vendor","quote":"Client exporting is available on select plans","supports":"plan limit on exports"},{"id":"s34","url":"https://help.getjobber.com/en/articles/export-client-information/","title":"Export Client Information","publisher":"vendor","quote":"in the top right corner select More Actions, then Export Clients.","supports":"the export steps"},{"id":"s35","url":"https://help.getjobber.com/en/articles/how-do-i-permanently-close-my-account/","title":"How Do I Permanently Close My Account?","publisher":"vendor","quote":"Reports that are in .CSV format can be exported from jobber.com which you can retain for your records.","supports":"exporting reports"},{"id":"s36","url":"https://help.getjobber.com/en/articles/how-do-i-permanently-close-my-account/","title":"How Do I Permanently Close My Account?","publisher":"vendor","quote":"Files that are in PDF format (such as quotes, jobs, or invoices) can be downloaded individually.","supports":"downloading PDFs"},{"id":"s37","url":"https://help.getjobber.com/en/articles/how-do-i-permanently-close-my-account/","title":"How Do I Permanently Close My Account?","publisher":"vendor","quote":"Only account owners can request that their account is permanently closed.","supports":"who can close the account"},{"id":"s38","url":"https://help.getjobber.com/en/articles/how-do-i-permanently-close-my-account/","title":"How Do I Permanently Close My Account?","publisher":"vendor","quote":"Once marked for closure, your account will be removed once your subscription ends.","supports":"when a closed account is removed"},{"id":"s39","url":"https://help.getjobber.com/en/articles/how-do-i-permanently-close-my-account/","title":"How Do I Permanently Close My Account?","publisher":"vendor","quote":"you will not be able to access or reactivate the account in the future as it will no longer exist.","supports":"closing is final"},{"id":"s40","url":"https://help.getjobber.com/en/articles/how-do-i-permanently-close-my-account/","title":"How Do I Permanently Close My Account?","publisher":"vendor","quote":"From the Profile section, tap Close Account.","supports":"closing the account in the iOS app"},{"id":"s41","url":"https://getjobber.com/terms/","title":"Jobber Terms of Service","publisher":"vendor","quote":"1-888-721-1115","supports":"Jobber's phone number"},{"id":"s42","url":"https://help.getjobber.com/en/articles/add-on-features-to-your-jobber-plan-subscription/","title":"Add-on Features to your Jobber Plan Subscription","publisher":"vendor","quote":"Find the add-on you want to remove and select Remove.","supports":"removing an add-on"},{"id":"s43","url":"https://help.getjobber.com/en/articles/add-on-features-to-your-jobber-plan-subscription/","title":"Add-on Features to your Jobber Plan Subscription","publisher":"vendor","quote":"Select Unsubscribe to confirm.","supports":"confirming an add-on removal"},{"id":"s44","url":"https://help.getjobber.com/en/articles/add-on-features-to-your-jobber-plan-subscription/","title":"Add-on Features to your Jobber Plan Subscription","publisher":"vendor","quote":"Your access to the add-on continues until the end of your current billing period. Charges are non-refundable.","supports":"when an add-on ends, and no refunds"},{"id":"s45","url":"https://getjobber.com/terms/","title":"Jobber Terms of Service","publisher":"vendor","quote":"you cancel your subscription before the Renewal Commencement Date","supports":"monthly subscriptions: cancel before renewal"},{"id":"s46","url":"https://getjobber.com/terms/","title":"Jobber Terms of Service","publisher":"vendor","quote":"you will have thirty (30) days from the date of the Jobber notice","supports":"the window after a renewal notice"},{"id":"s47","url":"https://getjobber.com/terms/","title":"Jobber Terms of Service","publisher":"vendor","quote":"such request will be treated as a notice of non-renewal","supports":"cancelling a 1-year commitment plan counts as notice of non-renewal"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["How long Jobber keeps a cancelled (not closed) account's data isn't stated in the help center or the Terms, which defer to the retention policy in Jobber's Privacy Policy","The start URL of the Account and Billing page is not documented","Whether cancelling the main subscription also ends add-ons is not documented"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked every route fact on the cancel, app-subscription, billing-and-plan, export, close-account and add-on articles and the Terms of Service; all confirmed","Added the Terms' wording that cancelling a 1-year commitment plan is treated as a notice of non-renewal (s47), which the fees line relied on without a source","Rewrote the not-confirmed notes for readers and dropped the note about the support email","Trimmed the summary to 50 words"]}},"page":"https://stackcut.io/cancel/jobber","json":"https://stackcut.io/exits/jobber.json","evidence":{"packet_revision":"51a9b7e04bb36a367aa9007f7bcba962d56cd9888a7b67e76b9365378557c854","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"jobber--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"jobber--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"jobber--apple-app-store--r3","channel":"apple_app_store","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"jobber--google-play--r4","channel":"google_play","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"jotform","name":"Jotform","category":"productivity","website":"https://www.jotform.com","domains":["jotform.com"],"summary":"Downgrade to the free Starter plan: avatar, Settings, Billing, Change Plan, Downgrade under Starter (Free), then No Thanks, Continue to Downgrade. Paid features last until the plan changes. Refunds only if requested within 30 days of payment. Subscriptions bought in the mobile app are cancelled through Apple or Google.","routes":[{"channel":"direct_web","label":"Downgrade to Starter in Billing","applies_to":"Paid Jotform plans (Bronze, Silver, Gold) paid directly to Jotform","who":"The account holder, signed in to the Jotform account","method":"self_serve","start_url":null,"steps":[{"do":"On your Workspace page, click your avatar/profile image, then Settings","expect":"your Account Settings page"},{"do":"In the menu on the left, click Billing","expect":"the My Plan section"},{"do":"In the My Plan section, click Change Plan","expect":null},{"do":"At the bottom of the Starter (Free) plan, click Downgrade","expect":"What Happens if You Downgrade Your Plan"},{"do":"Click No Thanks, Continue to Downgrade","expect":null}],"confirm_by":null,"effective":"You keep your current plan's features until the plan changes to Starter (Free); the downgrade applies as of your next billing date","notice":"No notice period is stated; the subscription renews automatically at the end of each billing cycle until you cancel or downgrade to Starter","refund":"Cancel within 30 days of a payment made directly to Jotform to request a refund (Refund Request page); requests after 30 days aren't processed. Add-on fees, such as AI Agent phone numbers, aren't refundable; other refunds are at Jotform's discretion","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s14","s31"]},{"channel":"direct_web","label":"Ask Jotform to downgrade","applies_to":"Directly billed Jotform plans, including those paid by invoice, when you'd rather have Jotform move the account to Starter","who":"The account holder","method":"form","start_url":"https://www.jotform.com/contact/","steps":[{"do":"Send Jotform a request through its Contact page to downgrade the account to the Starter plan","expect":null}],"confirm_by":null,"effective":"The downgrade applies as of your next billing date","notice":null,"refund":"Cancel within 30 days of a payment made directly to Jotform to request a refund; other refunds are at Jotform's discretion","fees":null,"source_ids":["s15","s16","s11","s12","s14"]},{"channel":"apple_app_store","applies_to":"Jotform subscriptions bought in the Jotform mobile app on iPhone or iPad (billed by Apple)","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then Jotform","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription","expect":null}],"confirm_by":"In Subscriptions there is no Cancel button, or an expiration message in red text","effective":null,"notice":null,"refund":"Apple's refund policies apply; Jotform can't refund payments made to Apple","fees":null,"source_ids":["s17","s18","s19","s20"]},{"channel":"google_play","applies_to":"Jotform subscriptions bought through the Google Play app or website","who":"The Google account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"Go to subscriptions in Google Play and select the Jotform subscription (on a computer, click Manage)","expect":"Cancel subscription"},{"do":"Click or tap Cancel subscription and follow the instructions","expect":null}],"confirm_by":null,"effective":"You can still use the subscription for the time you've already paid","notice":null,"refund":"Request refunds from Google, following Google Play's refund process","fees":null,"source_ids":["s17","s21","s22","s23","s24"]}],"pay_less":[{"type":"free_plan","what":"Starter (Free) plan: the same features as paid plans, with lower limits on form counts, submissions, form views, upload space and submission storage (500 stored submissions)","evidence":"documented","source_ids":["s25","s26","s27"]},{"type":"student_or_nonprofit","what":"Nonprofits, including certified 501(c)(3) organizations, get 50% off all annual plans","evidence":"documented","source_ids":["s28"]}],"export":[{"data":"Form submissions (all of them, or only the entries you select or filter)","how":"Open the form's submissions in Tables, click Download All in the upper-right corner, then choose Download as CSV, Download as Excel or Download as PDF","format":"CSV or Excel (downloads when ready); PDF as one file per submission, zipped and emailed to your registered email address","limits":"Download before downgrading: going over the Starter plan's limits (500 stored submissions) may cause you to lose forms and submissions","source_ids":["s32","s33","s34","s14","s26"]}],"after_cancel":{"access_until":"Your current plan's features stay until the plan changes to Starter at your next billing date","data_kept":"After a downgrade, data stays stored as long as it fits within the free plan's 500 stored submissions. When a subscription expires, Jotform may stop hosting your forms and data and delete data under its internal policies. If you close the account and make your forms unavailable, your personal info is deleted after one month","you_lose":["Forms and submissions beyond the Starter limits may be lost when you downgrade","Higher limits on forms, submissions, form views, upload space and submission storage"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"A What Happens if You Downgrade Your Plan window appears before the downgrade completes; click No Thanks, Continue to Downgrade","tips":["Subscriptions bought in the Jotform mobile app through Apple or Google must be cancelled, and refunded, through Apple or Google","Request a refund within 30 days of the payment; later requests aren't processed, and add-ons such as AI Agent phone numbers aren't refundable","Save the submissions you need before downgrading: going over the Starter limits may cause you to lose forms and submissions","Plans renew automatically at the end of each billing cycle until you cancel or downgrade to Starter","Deleting the account (Delete My Account on the Account Settings page) is a separate step from downgrading; download submissions first"]},"sources":[{"id":"s1","url":"https://www.jotform.com/terms/","title":"Jotform Terms of Use","publisher":"vendor","quote":"Bronze, Silver and Gold users obtain a subscription to use the Platform once they pay","supports":"the paid plans"},{"id":"s2","url":"https://www.jotform.com/help/341-how-to-cancel-a-subscription-and-downgrade-back-to-free/","title":"How to Cancel Your Jotform Subscription","publisher":"vendor","quote":"On your Workspace page, click on your Avatar/Profile Image","supports":"where the flow starts"},{"id":"s3","url":"https://www.jotform.com/help/341-how-to-cancel-a-subscription-and-downgrade-back-to-free/","title":"How to Cancel Your Jotform Subscription","publisher":"vendor","quote":"click on Settings to open your Account Settings page","supports":"opening Account Settings"},{"id":"s4","url":"https://www.jotform.com/help/341-how-to-cancel-a-subscription-and-downgrade-back-to-free/","title":"How to Cancel Your Jotform Subscription","publisher":"vendor","quote":"In the menu on the left, click on Billing.","supports":"the Billing section"},{"id":"s5","url":"https://www.jotform.com/help/341-how-to-cancel-a-subscription-and-downgrade-back-to-free/","title":"How to Cancel Your Jotform Subscription","publisher":"vendor","quote":"In the My Plan section, click on Change Plan.","supports":"the Change Plan step"},{"id":"s6","url":"https://www.jotform.com/help/341-how-to-cancel-a-subscription-and-downgrade-back-to-free/","title":"How to Cancel Your Jotform Subscription","publisher":"vendor","quote":"At the bottom of the Starter (Free) Plan, click on Downgrade.","supports":"the Downgrade step"},{"id":"s7","url":"https://www.jotform.com/help/341-how-to-cancel-a-subscription-and-downgrade-back-to-free/","title":"How to Cancel Your Jotform Subscription","publisher":"vendor","quote":"What Happens if You Downgrade Your Plan","supports":"the window shown before confirming"},{"id":"s8","url":"https://www.jotform.com/help/341-how-to-cancel-a-subscription-and-downgrade-back-to-free/","title":"How to Cancel Your Jotform Subscription","publisher":"vendor","quote":"No Thanks, Continue to Downgrade","supports":"the final confirm button"},{"id":"s9","url":"https://www.jotform.com/help/341-how-to-cancel-a-subscription-and-downgrade-back-to-free/","title":"How to Cancel Your Jotform Subscription","publisher":"vendor","quote":"You'll continue to have access to your current plan's features until your plan changes to the Starter (Free) plan.","supports":"when access ends"},{"id":"s10","url":"https://www.jotform.com/terms/","title":"Jotform Terms of Use","publisher":"vendor","quote":"Your Jotform subscription will automatically renew at the end of each billing cycle until you cancel your subscription or you downgrade to a free/Starter plan","supports":"automatic renewal"},{"id":"s11","url":"https://www.jotform.com/terms/","title":"Jotform Terms of Use","publisher":"vendor","quote":"If for any reason you cancel your account within 30 days of your payment made directly to Jotform, you may request and receive a refund","supports":"the 30-day refund"},{"id":"s12","url":"https://www.jotform.com/help/how-to-request-a-refund-from-jotform/","title":"How to Request a Refund From Jotform","publisher":"vendor","quote":"Requests received after 30 days will not be processed, and refunds will not be granted.","supports":"late refund requests are refused"},{"id":"s13","url":"https://www.jotform.com/help/how-to-request-a-refund-from-jotform/","title":"How to Request a Refund From Jotform","publisher":"vendor","quote":"Refunds are not available for fees or charges for add-ons, such as AI Agent phone numbers and similar add-ons.","supports":"add-ons aren't refundable"},{"id":"s14","url":"https://www.jotform.com/terms/","title":"Jotform Terms of Use","publisher":"vendor","quote":"Downgrading your plan will, as of your next billing date, result in a decrease of some or all of those elements and may cause you to lose forms and submissions.","supports":"when a downgrade applies and what it can cost"},{"id":"s15","url":"https://www.jotform.com/terms/","title":"Jotform Terms of Use","publisher":"vendor","quote":"send us a request to downgrade to the Starter plan here","supports":"asking Jotform to downgrade"},{"id":"s16","url":"https://www.jotform.com/terms/","title":"Jotform Terms of Use","publisher":"vendor","quote":"Turning off auto-renew prevents your payment method from being charged at your next billing date, or if you pay by invoice, prevents your next invoice from being issued.","supports":"turning off auto-renew, including for invoice payers"},{"id":"s17","url":"https://www.jotform.com/help/341-how-to-cancel-a-subscription-and-downgrade-back-to-free/","title":"How to Cancel Your Jotform Subscription","publisher":"vendor","quote":"If you purchased your Jotform subscription through the Google Play Store or Apple App Store, you'll need to cancel it through the respective platform instead.","supports":"app store subscriptions are cancelled with Apple or Google"},{"id":"s18","url":"https://www.jotform.com/terms/","title":"Jotform Terms of Use","publisher":"vendor","quote":"Subscriptions purchased via the Apple App Store are subject to the Apple App Store refund policies","supports":"Apple refunds"},{"id":"s19","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple cancel steps"},{"id":"s20","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"s21","url":"https://www.jotform.com/terms/","title":"Jotform Terms of Use","publisher":"vendor","quote":"If you purchased your Jotform subscription through the Google Play app or website, see this page for how to submit your refund request to Google.","supports":"Google Play refunds"},{"id":"s22","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"the Google Play cancel steps"},{"id":"s23","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"access after cancelling on Google Play"},{"id":"s24","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"Important: When you uninstall an app, your subscription won't cancel.","supports":"uninstalling doesn't cancel"},{"id":"s25","url":"https://www.jotform.com/faq/","title":"Jotform FAQ","publisher":"vendor","quote":"Free users have access to all of the same features as paid users, but with lower limits on form counts, form submissions, form views, upload space and submission storage.","supports":"what the free plan keeps"},{"id":"s26","url":"https://www.jotform.com/faq/","title":"Jotform FAQ","publisher":"vendor","quote":"data will still be securely stored like it always has been and as long as it does not go over the total submission storage on free accounts which is 500.","supports":"free plan submission storage"},{"id":"s27","url":"https://www.jotform.com/terms/","title":"Jotform Terms of Use","publisher":"vendor","quote":"free/Starter users obtain no subscription but may still use the Platform.","supports":"the Starter plan is free"},{"id":"s28","url":"https://www.jotform.com/nonprofit/","title":"Jotform for Nonprofits","publisher":"vendor","quote":"Jotform gives nonprofit organizations, including certified 501(c)(3) entities, an exclusive offer of 50% off all annual plans.","supports":"the nonprofit discount"},{"id":"s29","url":"https://www.jotform.com/terms/","title":"Jotform Terms of Use","publisher":"vendor","quote":"We will be entitled to discontinue the hosting of your forms and Data, and to delete Data pursuant to our internal policies.","supports":"data after a subscription expires"},{"id":"s30","url":"https://www.jotform.com/privacy/","title":"Jotform Privacy Policy","publisher":"vendor","quote":"If you close your account and make your forms publicly unavailable through your account dashboard, your personal info will be deleted after one month.","supports":"personal info deleted after closing"},{"id":"s31","url":"https://www.jotform.com/help/how-to-request-a-refund-from-jotform/","title":"How to Request a Refund From Jotform","publisher":"vendor","quote":"Refund requests must be made within 30 days of the date of purchase.","supports":"the refund window"},{"id":"s32","url":"https://www.jotform.com/help/73-how-to-download-form-submissions-as-excel-csv-pdf/","title":"How to Download Form Submissions as Excel, CSV, or PDF","publisher":"vendor","quote":"In Tables, on the upper-right side of the page, click on Download All.","supports":"where the submissions download starts"},{"id":"s33","url":"https://www.jotform.com/help/73-how-to-download-form-submissions-as-excel-csv-pdf/","title":"How to Download Form Submissions as Excel, CSV, or PDF","publisher":"vendor","quote":"For both CSV and Excel, the download will start automatically once your file is ready.","supports":"CSV and Excel downloads"},{"id":"s34","url":"https://www.jotform.com/help/73-how-to-download-form-submissions-as-excel-csv-pdf/","title":"How to Download Form Submissions as Excel, CSV, or PDF","publisher":"vendor","quote":"For PDF, a zip file will be created and sent to your registered email address instead.","supports":"PDF downloads are zipped and emailed"},{"id":"s35","url":"https://www.jotform.com/terms/","title":"Jotform Terms of Use","publisher":"vendor","quote":"You can delete your account entirely by clicking \"Delete My Account\" on your Account Settings page.","supports":"where to delete the account"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Jotform's pricing page couldn't be checked, so the Starter plan numbers, annual-billing discount and education discount aren't confirmed","How to cancel a subscription paid through PayPal: Jotform's PayPal cancellation help link now shows the general cancel article, so no PayPal-specific steps are documented","Who can cancel on team or Enterprise accounts, and how Enterprise contracts are cancelled, is not documented in the pages read","Whether deleting the account (Delete My Account) also ends a paid subscription is not documented","What confirms a downgrade (an email or a plan status) is not documented"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["Export added: download submissions from Tables with Download All (CSV, Excel, or PDF zipped by email)","Tip added: Delete My Account on the Account Settings page, per the Terms; unverified line narrowed to whether it ends billing","PayPal: the linked PayPal help article now serves the general cancel article; no PayPal steps to add","Pricing page, Enterprise contract terms and team roles still unconfirmed (level stays partial)"]}},"stackcut":{"vendor_id":"jotform","name":"Jotform","recipes":[{"id":"form-intake","title":"Branded intake and approval flow","best_year_one_net":418}]},"page":"https://stackcut.io/cancel/jotform","json":"https://stackcut.io/exits/jotform.json","evidence":{"packet_revision":"a7d630dc5716838b793e4fb7e6a556e07e28feeeca60187b00dc2e62066a68ec","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"jotform--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"jotform--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"jotform--apple-app-store--r3","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"jotform--google-play--r4","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"jumpshare","name":"Jumpshare","category":"communication","website":"https://jumpshare.com","domains":["jumpshare.com","support.jumpshare.com"],"summary":"Cancel in the web app: Workspace settings, Billing, Change Plan, then Downgrade to free, now or at the end of the period. Jumpshare does not offer refunds. Back up files first: the free plan has less storage, and inactive free accounts are eventually erased.","routes":[{"channel":"direct_web","label":"Plus or Business plan","applies_to":"Plus and Business subscriptions billed by Jumpshare, moved to the free Basic plan","who":"The person who manages the workspace billing; the help article does not name a role","method":"self_serve","start_url":null,"steps":[{"do":"Open the Jumpshare web app, click Settings at the bottom left, and select Workspace","expect":null},{"do":"Open the Billing tab and click Change Plan","expect":"You are taken to the pricing page"},{"do":"Click Downgrade to free","expect":"A choice to downgrade immediately or at the end of your subscription period"},{"do":"Choose your option and click the Downgrade button to confirm","expect":null}],"confirm_by":"Not described in the help articles; check the plan shown on the Billing tab","effective":"You choose: immediately, or at the end of the subscription period. If you downgrade at the end of the period, paid features stay for the rest of the billing cycle","notice":null,"refund":"Jumpshare does not offer refunds; you can cancel immediately or keep the subscription until the next renewal date","fees":null,"source_ids":["s9","s10","s31","s32","s5","s6","s33","s8","s7","s34","s1","s12","s13","s41","s24","s40"]},{"channel":"direct_web","label":"Delete the workspace","applies_to":"Any workspace, including Plus and Business. Deleting it removes the workspace, its data and its members","who":"Only the owner of the workspace","method":"self_serve","start_url":null,"steps":[{"do":"On the web app, go to Settings, then Workspace","expect":"General"},{"do":"Open the General tab and scroll down to the Delete Workspace section","expect":"Delete Workspace"},{"do":"Read the prompt, which asks again whether you want to Change your Subscription instead","expect":null},{"do":"Click the red Delete Workspace button and confirm it","expect":null}],"confirm_by":"Not described in the help article","effective":"Immediate and permanent: the workspace and its data and members are deleted, and the help article says the action cannot be undone","notice":null,"refund":"Jumpshare does not offer refunds.","fees":null,"source_ids":["s14","s15","s16","s17","s18","s19","s20","s7"]},{"channel":"direct_web","label":"Delete a personal account","applies_to":"Personal accounts, found under Settings, then Personal","who":"The account holder; the help article does not name a role","method":"self_serve","start_url":null,"steps":[{"do":"Click Settings at the bottom left corner and select Personal","expect":null},{"do":"Scroll to the bottom and click the red Delete Account button (to only downgrade, use Change Subscription instead)","expect":null},{"do":"Confirm your choice","expect":null}],"confirm_by":"Not described in the help article","effective":"When you confirm, your account and data are deleted from Jumpshare","notice":null,"refund":"Jumpshare does not offer refunds.","fees":null,"source_ids":["s21","s22","s23","s35","s7"]}],"pay_less":[{"type":"free_plan","what":"The Basic plan is free, with a 25 uploads limit","evidence":"documented","source_ids":["s2"]},{"type":"downgrade","what":"Move from Business ($16 / user / month on the pricing page) to Plus ($12 / user / month)","evidence":"documented","source_ids":["s3","s36"]},{"type":"annual_billing","what":"Annual billing shows a 20% OFF badge on the pricing page","evidence":"documented","source_ids":["s4"]}],"export":[{"data":"All workspace activity data, including all members' activity","how":"As a workspace admin, go to Settings, then Workspace, open the Data tab, click the blue Download CSV button, enter your password, choose what to export, then click Download your Data","format":"CSV","limits":"Only workspace admins can export. The help article gives no plan limit or deadline.","source_ids":["s25","s26","s27","s38","s39","s28","s29","s30"]}],"after_cancel":{"access_until":"Your choice when downgrading: immediately, or the end of the billing cycle, with paid features until then","data_kept":"The account moves to Basic. The help center says Basic accounts are disabled and their data erased after 12 months of inactivity; the terms let Jumpshare suspend or terminate free accounts inactive for 6 consecutive months. Deleting a workspace or account removes its data at once","you_lose":["Paid-plan features, and storage above the lower plan's allowance, so back up files before downgrading","On a cancelled Business plan, all team members are moved to Basic automatically","A deleted workspace, with its data and members, cannot be recovered"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Downgrading to free stops the paid plan without deleting the workspace","Deleting a workspace is permanent and only its owner can do it; the flow asks again whether you want to Change your Subscription instead","Back up files before downgrading, because the free plan has less storage","Paid Business and Plus accounts stay active only while the subscription payment is active"]},"sources":[{"id":"s1","url":"https://jumpshare.com/pricing","title":"Jumpshare pricing","publisher":"vendor","quote":"Absolutely! You can move between plans or cancel the plan anytime during your subscription period.","supports":"you can cancel any time during the subscription period"},{"id":"s2","url":"https://jumpshare.com/pricing","title":"Jumpshare pricing","publisher":"vendor","quote":"25 uploads limit","supports":"the free Basic plan's upload limit"},{"id":"s3","url":"https://jumpshare.com/pricing","title":"Jumpshare pricing","publisher":"vendor","quote":"$12 / user / month","supports":"the Plus price per user"},{"id":"s4","url":"https://jumpshare.com/pricing","title":"Jumpshare pricing","publisher":"vendor","quote":"20% OFF","supports":"the annual billing discount badge"},{"id":"s5","url":"https://support.jumpshare.com/article/193-how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"After clicking the Downgrade to free button, you'll be asked whether you want to downgrade immediately or at the end of your subscription period.","supports":"the Downgrade to free button and the choice of when the downgrade happens"},{"id":"s6","url":"https://support.jumpshare.com/article/193-how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Choose your preferred option and confirm by clicking the Downgrade button.","supports":"the final Downgrade confirmation"},{"id":"s7","url":"https://jumpshare.com/terms","title":"Jumpshare terms","publisher":"vendor","quote":"Jumpshare does not offer refunds.","supports":"the refund policy in the terms"},{"id":"s8","url":"https://support.jumpshare.com/article/191-where-do-i-find-account-and-billing-information","title":"Where do I find account and billing information?","publisher":"vendor","quote":"Even then, you'll be able to access all your paid features for the remainder of the billing cycle.","supports":"paid features continue after a downgrade, until the end of the billing cycle"},{"id":"s9","url":"https://support.jumpshare.com/article/192-how-do-i-switch-to-a-different-plan","title":"How do I switch to a different plan?","publisher":"vendor","quote":"Open the Jumpshare web app and click on Settings on the bottom left of the window","supports":"where the plan change starts"},{"id":"s10","url":"https://support.jumpshare.com/article/192-how-do-i-switch-to-a-different-plan","title":"How do I switch to a different plan?","publisher":"vendor","quote":"Select Workspace and then click on the Billing tab.","supports":"the Workspace and Billing steps"},{"id":"s11","url":"https://support.jumpshare.com/article/192-how-do-i-switch-to-a-different-plan","title":"How do I switch to a different plan?","publisher":"vendor","quote":"Scroll to the section titled Your Plus/Business Account, and then click on Change Plan","supports":"the Change Plan step"},{"id":"s12","url":"https://support.jumpshare.com/article/192-how-do-i-switch-to-a-different-plan","title":"How do I switch to a different plan?","publisher":"vendor","quote":"but users will have to back up files before downgrading to not lose them due to lesser storage options in their new plans.","supports":"back up files before downgrading, because of lower storage"},{"id":"s13","url":"https://support.jumpshare.com/article/192-how-do-i-switch-to-a-different-plan","title":"How do I switch to a different plan?","publisher":"vendor","quote":"All team members are downgraded to the Basic plan automatically.","supports":"team members on a cancelled Business plan move to Basic"},{"id":"s14","url":"https://support.jumpshare.com/article/193-how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"On the web app, go to Settings, and then Workspace.","supports":"where workspace deletion starts"},{"id":"s15","url":"https://support.jumpshare.com/article/193-how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Head to the General tab, and scroll down till you get to the Delete Workspace section.","supports":"the General tab and the Delete Workspace section"},{"id":"s16","url":"https://support.jumpshare.com/article/193-how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"you will be asked again whether you want to Change your Subscription instead.","supports":"the prompt that offers a subscription change before deletion"},{"id":"s17","url":"https://support.jumpshare.com/article/193-how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Click on the red Delete Workspace button, and confirm it.","supports":"the final confirmation step"},{"id":"s18","url":"https://support.jumpshare.com/article/193-how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Only the owner of the workspace can perform this action.","supports":"who can delete a workspace"},{"id":"s19","url":"https://support.jumpshare.com/article/193-how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"This action cannot be undone.","supports":"workspace deletion is permanent"},{"id":"s20","url":"https://support.jumpshare.com/article/193-how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"data and the members in it will be deleted","supports":"what deleting a workspace removes"},{"id":"s21","url":"https://support.jumpshare.com/article/193-how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Click on Settings at the bottom left corner and select Personal.","supports":"where the personal account deletion starts"},{"id":"s22","url":"https://support.jumpshare.com/article/193-how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Scroll to the bottom where you'll find a red Delete Account button.","supports":"the Delete Account button"},{"id":"s23","url":"https://support.jumpshare.com/article/193-how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Confirm your choice, and your account and data will be deleted from Jumpshare.","supports":"what confirming the account deletion does"},{"id":"s24","url":"https://support.jumpshare.com/article/193-how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"If you're a Basic user, your account will get disabled and your data erased after 12 months of inactivity.","supports":"Basic accounts are erased after 12 months of inactivity"},{"id":"s25","url":"https://support.jumpshare.com/article/223-how-can-i-export-my-data-from-jumpshare","title":"How can I Export my data from Jumpshare","publisher":"vendor","quote":"Go to Settings, and click on Workspace.","supports":"where the export starts"},{"id":"s26","url":"https://support.jumpshare.com/article/223-how-can-i-export-my-data-from-jumpshare","title":"How can I Export my data from Jumpshare","publisher":"vendor","quote":"Head to the Data tab.","supports":"the Data tab"},{"id":"s27","url":"https://support.jumpshare.com/article/223-how-can-i-export-my-data-from-jumpshare","title":"How can I Export my data from Jumpshare","publisher":"vendor","quote":"Click on the blue Download CSV button.","supports":"the CSV download button"},{"id":"s28","url":"https://support.jumpshare.com/article/223-how-can-i-export-my-data-from-jumpshare","title":"How can I Export my data from Jumpshare","publisher":"vendor","quote":"Click on Download your Data to begin downloading data in CSV format","supports":"the final export step and the CSV format"},{"id":"s29","url":"https://support.jumpshare.com/article/223-how-can-i-export-my-data-from-jumpshare","title":"How can I Export my data from Jumpshare","publisher":"vendor","quote":"export all your workspace activity data, including all workspace members' activity in CSV format","supports":"what the export contains"},{"id":"s30","url":"https://support.jumpshare.com/article/223-how-can-i-export-my-data-from-jumpshare","title":"How can I Export my data from Jumpshare","publisher":"vendor","quote":"as an admin of the workspace","supports":"who can export"},{"id":"s31","url":"https://support.jumpshare.com/article/193-how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Click on the Billing section and then select the Change Plan button.","supports":"the Billing and Change Plan steps of the cancel flow"},{"id":"s32","url":"https://support.jumpshare.com/article/193-how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"You will be redirected to the pricing page, where you can choose the option to downgrade to the free plan.","supports":"Change Plan opens the pricing page with the free-plan option"},{"id":"s33","url":"https://support.jumpshare.com/article/193-how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"We do not offer refunds.","supports":"no refunds, per the help center"},{"id":"s34","url":"https://support.jumpshare.com/article/193-how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"choose to cancel your Jumpshare subscription immediately or keep your subscription until the next renewal date","supports":"cancel now or keep the subscription until renewal"},{"id":"s35","url":"https://support.jumpshare.com/article/193-how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"If you just want to downgrade, click on Change Subscription and choose your preferred plan from the Plans & Pricing page.","supports":"downgrading instead of deleting the account"},{"id":"s36","url":"https://jumpshare.com/pricing","title":"Jumpshare pricing","publisher":"vendor","quote":"$16 / user / month","supports":"the Business price per user"},{"id":"s38","url":"https://support.jumpshare.com/article/223-how-can-i-export-my-data-from-jumpshare","title":"How can I Export my data from Jumpshare","publisher":"vendor","quote":"Jumpshare will ask for your password to proceed, for security.","supports":"the password step in the export"},{"id":"s39","url":"https://support.jumpshare.com/article/223-how-can-i-export-my-data-from-jumpshare","title":"How can I Export my data from Jumpshare","publisher":"vendor","quote":"You can select what data you'd like to export from the list.","supports":"choosing what to export"},{"id":"s40","url":"https://jumpshare.com/terms","title":"Jumpshare terms","publisher":"vendor","quote":"we reserve the right to suspend and/or terminate your account if it has been inactive for 6 consecutive months.","supports":"the terms' inactivity rule for free accounts"},{"id":"s41","url":"https://support.jumpshare.com/article/193-how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"As a Business or Plus user, your account will remain active forever as long as your subscription payment is active.","supports":"paid accounts stay active while payment is active"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["The help pages do not say which workspace role can change or cancel a Plus or Business plan","The help pages do not say what confirmation is sent after a plan change","No notice period for cancelling a Plus or Business plan is documented","Enterprise plans use a custom contract; how they are cancelled and their notice terms are not on Jumpshare's public pages","The pricing page does not say whether the listed per-user prices are the monthly or the annual rate","Student, nonprofit and other discount programs are not on the pricing page or the help pages","Jumpshare's help center does not mention subscriptions bought through Apple or Google","How to download uploaded files in bulk is not documented; the export article covers workspace activity data only"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Rewrote the cancel steps to follow the cancel article: Billing, Change Plan, the pricing page, Downgrade to free, then the Downgrade button","Added the help center's own no-refund wording and its option to cancel now or keep the plan until the renewal date","Added that the terms allow ending free accounts after 6 months of inactivity, next to the help center's 12 months","Added the Business price and the password and selection steps of the data export","No App Store, Google Play or reseller billing is documented in Jumpshare's Billing & Plans articles"]}},"page":"https://stackcut.io/cancel/jumpshare","json":"https://stackcut.io/exits/jumpshare.json","evidence":{"packet_revision":"3678548a03bb852b68146917a8947db6d887a886461693267d0048a874288664","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"jumpshare--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"jumpshare--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"jumpshare--direct-web--r3","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"justworks","name":"Justworks","category":"business_finance","website":"https://www.justworks.com","domains":["justworks.com"],"summary":"Justworks PEO: the company's Administrator closes the account by emailing support@justworks.com. Justworks Payroll: email support@payroll.justworks.com; filing an off-boarded company's tax returns costs $200, and a final monthly charge may follow. Gotcha: admins can download records only until April 30 after termination.","routes":[{"channel":"direct_web","label":"Justworks PEO","applies_to":"Justworks PEO company accounts","who":"The company's Justworks Administrator","method":"email","start_url":null,"steps":[{"do":"Check the Customer Service Agreement your company signed with Justworks for notice and termination terms (they aren't on Justworks' public pages)","expect":null},{"do":"As the Administrator, email support@justworks.com and ask to close your company's Customer Account (support is also at +1 (888) 534-1711)","expect":null},{"do":"After the termination date, sign in and download payroll records, employee documents, W-2s and 1099s, and benefits information before April 30 of the following year","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s1","s2","s3","s4","s5"]},{"channel":"direct_web","label":"Justworks Payroll","applies_to":"Justworks Payroll company accounts (payroll run under the company's own EIN)","who":"The company's contact for the account (Justworks asks for a primary contact name and forwarding address)","method":"email","start_url":null,"steps":[{"do":"Decide your last pay date through Justworks Payroll, whether Justworks Payroll should produce W-2s and 1099s and file the current quarter's and annual returns, and whether it should close your state tax accounts or leave them open for your new provider","expect":null},{"do":"Email support@payroll.justworks.com and ask to close the company's Justworks Payroll account, giving the reason for leaving, the final pay date, the primary contact name and forwarding address, and your filing and state-account choices","expect":null},{"do":"Wait for a Justworks team member to follow up confirming the account is closed","expect":"confirmation that the account has been closed"}],"confirm_by":"A Justworks team member follows up to confirm the account has been closed","effective":"No payments can be processed through the platform after the company's termination date","notice":null,"refund":null,"fees":"A one-time $200 service fee if Justworks Payroll completes tax returns for your off-boarded company. Admin fees are charged on the 15th of each month for the previous month's payments, so a final monthly charge can come after the account is closed","source_ids":["s15","s16","s17","s18","s19","s20"]}],"pay_less":[{"type":"downgrade","what":"Switch from Justworks PEO to Justworks Payroll ($8/month/employee + $50/month base fee, against $79 or $124/month/employee for PEO Basic or Plus). Payroll then runs under your own EIN, you need your own workers' compensation policy, and company data typically isn't carried over; ask support@payroll.justworks.com about switching","evidence":"documented","source_ids":["s6","s21","s22","s23","s24"]}],"export":[{"data":"Payroll records, employee documents, tax forms (W-2s, 1099s), benefits information and other files","how":"Sign in as an admin during the wind-down period after termination and download them","format":null,"limits":"Admins can view employee documents until April 30 following the termination date. After that, request records in writing from Justworks Support with a signed, dated, notarized letter from someone currently authorized (such as the CEO or CFO), plus proof of that authority","source_ids":["s4","s5","s8","s9"]}],"after_cancel":{"access_until":"Admins can view employee documents in the platform until April 30 following your termination date","data_kept":"Justworks keeps records for a legally required period (usually several years) after contract termination, and may retain data as long as legal and regulatory obligations require","you_lose":["Admin sign-in once the wind-down period ends; records then need a verified, notarized written request"]},"agent_notes":{"sign_in_needed":false,"phone_or_chat_only":false,"retention_step":null,"tips":["PEO accounts close through support@justworks.com (the company's Administrator); Justworks Payroll accounts close through support@payroll.justworks.com","Download every record you need before April 30 after the termination date; later requests need a notarized letter and proof of the signer's authority","Employees who were paid through Justworks keep access to their own Justworks accounts and tax documents","When the service agreement ends, some states require changes to unemployment and withholding accounts; Justworks has an article for each state (for example, New Jersey)","Leaving Justworks Payroll: decide whether Justworks files your final quarterly and year-end returns ($200 one-time fee) and closes your state tax accounts"]},"sources":[{"id":"s1","url":"https://www.justworks.com/terms-of-use","title":"Justworks Terms of Use (last updated August 28, 2026)","publisher":"vendor","quote":"The Administrator may close its Customer Account by contacting support@justworks.com.","supports":"how to close the account, and who"},{"id":"s2","url":"https://www.justworks.com/terms-of-use","title":"Justworks Terms of Use (last updated August 28, 2026)","publisher":"vendor","quote":"provides payroll administration, human resources support, and access to employee benefits pursuant to customer service agreements (each, a \"Customer Service Agreement\") executed by customers from time to time.","supports":"services run under a Customer Service Agreement"},{"id":"s3","url":"https://help.justworks.com/hc/en-us","title":"Justworks Help Center","publisher":"vendor","quote":"Reach out to us at +1 (888) 534-1711","supports":"the support phone number"},{"id":"s4","url":"https://help.justworks.com/hc/en-us/articles/48322248360603-How-to-Access-Employee-Records-or-Documents-after-Termination-with-Justworks","title":"How to Access Employee Records or Documents after Termination with Justworks","publisher":"vendor","quote":"administrators can view employee documents within the platform until April 30 following your termination date.","supports":"the access deadline after termination"},{"id":"s5","url":"https://help.justworks.com/hc/en-us/articles/48322248360603-How-to-Access-Employee-Records-or-Documents-after-Termination-with-Justworks","title":"How to Access Employee Records or Documents after Termination with Justworks","publisher":"vendor","quote":"During this period, admins should log in and download all required payroll records, employee documents, tax forms (W-2s, 1099s), benefits information, and any other relevant files.","supports":"what to download"},{"id":"s6","url":"https://www.justworks.com/pricing","title":"Justworks pricing","publisher":"vendor","quote":"$8/month/employee + $50/month base fee","supports":"the Justworks Payroll price (PEO Basic is $79/month/employee, PEO Plus $124/month/employee)"},{"id":"s8","url":"https://help.justworks.com/hc/en-us/articles/48322248360603-How-to-Access-Employee-Records-or-Documents-after-Termination-with-Justworks","title":"How to Access Employee Records or Documents after Termination with Justworks","publisher":"vendor","quote":"Justworks will request a signed, dated, and notarized letter that includes the documentation or record retrieval request","supports":"retrieving records after access ends"},{"id":"s9","url":"https://help.justworks.com/hc/en-us/articles/48322248360603-How-to-Access-Employee-Records-or-Documents-after-Termination-with-Justworks","title":"How to Access Employee Records or Documents after Termination with Justworks","publisher":"vendor","quote":"Once the wind-down period ends and platform access is fully revoked, former customers cannot log in to retrieve documents themselves.","supports":"sign-in ends after the wind-down period"},{"id":"s10","url":"https://help.justworks.com/hc/en-us/articles/48322248360603-How-to-Access-Employee-Records-or-Documents-after-Termination-with-Justworks","title":"How to Access Employee Records or Documents after Termination with Justworks","publisher":"vendor","quote":"Justworks retains records for a legally required period (usually several years) even after contract termination, to comply with federal and state regulations.","supports":"how long records are kept"},{"id":"s11","url":"https://www.justworks.com/terms-of-use","title":"Justworks Terms of Use (last updated August 28, 2026)","publisher":"vendor","quote":"The Company may retain data, including personally identifiable information, for as long as required to fulfill legal and regulatory obligations.","supports":"data retention"},{"id":"s12","url":"https://help.justworks.com/hc/en-us/articles/360042182811-Terminated-Employees","title":"Terminated Employees","publisher":"vendor","quote":"If you've been paid through Justworks, you will retain access to your Justworks account in perpetuity.","supports":"employees keep their own accounts"},{"id":"s13","url":"https://help.justworks.com/hc/en-us/articles/360004484932-Accessing-W-2s-and-1099s","title":"Accessing W-2s and 1099s","publisher":"vendor","quote":"If you are no longer employed, you can still access your tax documents in your Justworks account.","supports":"employees keep tax documents"},{"id":"s14","url":"https://help.justworks.com/hc/en-us/articles/360005492152-New-Jersey-State-Unemployment-Insurance","title":"New Jersey - State Unemployment Insurance","publisher":"vendor","quote":"Upon termination of the service agreement, the customer will retain the experience balance, liabilities, and wage credits for the customer's employing unit account","supports":"state accounts after the agreement ends (New Jersey example)"},{"id":"s15","url":"https://help.justworks.com/hc/en-us/articles/27740397795611-Transitioning-from-Justworks-Payroll","title":"Transitioning from Justworks Payroll","publisher":"vendor","quote":"If your company needs to close its Justworks Payroll account, you can reach out to our Support Team at support@payroll.justworks.com","supports":"how to close a Justworks Payroll account"},{"id":"s16","url":"https://help.justworks.com/hc/en-us/articles/27740397795611-Transitioning-from-Justworks-Payroll","title":"Transitioning from Justworks Payroll","publisher":"vendor","quote":"Please note that there is a one-time service fee of $200 for completing tax returns for off-boarded companies.","supports":"the off-boarding tax filing fee"},{"id":"s17","url":"https://help.justworks.com/hc/en-us/articles/27740397795611-Transitioning-from-Justworks-Payroll","title":"Transitioning from Justworks Payroll","publisher":"vendor","quote":"a team member will follow up with you to confirm the account has been closed.","supports":"how closure is confirmed"},{"id":"s18","url":"https://help.justworks.com/hc/en-us/articles/27740397795611-Transitioning-from-Justworks-Payroll","title":"Transitioning from Justworks Payroll","publisher":"vendor","quote":"so you may receive a final monthly charge after your account has been closed.","supports":"a final monthly charge after closing"},{"id":"s19","url":"https://help.justworks.com/hc/en-us/articles/27740397795611-Transitioning-from-Justworks-Payroll","title":"Transitioning from Justworks Payroll","publisher":"vendor","quote":"you will no longer be able to process any payments through the platform after your company's termination date.","supports":"payments stop at the termination date"},{"id":"s20","url":"https://help.justworks.com/hc/en-us/articles/27740397795611-Transitioning-from-Justworks-Payroll","title":"Transitioning from Justworks Payroll","publisher":"vendor","quote":"Whether Justworks Payroll should complete quarterly and/or year end filings for your company","supports":"what Justworks asks when you leave"},{"id":"s21","url":"https://help.justworks.com/hc/en-us/articles/25284070225819-Justworks-Payroll-Moving-From-a-PEO-to-a-Payroll-Provider","title":"Justworks Payroll: Moving From a PEO to a Payroll Provider","publisher":"vendor","quote":"business owners switching to Justworks Payroll from Justworks PEO will want to keep these details in mind","supports":"switching from PEO to Justworks Payroll"},{"id":"s22","url":"https://help.justworks.com/hc/en-us/articles/25284070225819-Justworks-Payroll-Moving-From-a-PEO-to-a-Payroll-Provider","title":"Justworks Payroll: Moving From a PEO to a Payroll Provider","publisher":"vendor","quote":"Outside of a PEO, you will need to set up your own workers' compensation insurance policy.","supports":"workers' compensation after leaving a PEO"},{"id":"s23","url":"https://help.justworks.com/hc/en-us/articles/25284070225819-Justworks-Payroll-Moving-From-a-PEO-to-a-Payroll-Provider","title":"Justworks Payroll: Moving From a PEO to a Payroll Provider","publisher":"vendor","quote":"a company's information typically can't be ported over from one platform to the other, since it is a separate product.","supports":"data isn't carried over between products"},{"id":"s24","url":"https://help.justworks.com/hc/en-us/articles/25284070225819-Justworks-Payroll-Moving-From-a-PEO-to-a-Payroll-Provider","title":"Justworks Payroll: Moving From a PEO to a Payroll Provider","publisher":"vendor","quote":"Contact us at support@payroll.justworks.com for more details about switching to a payroll provider.","supports":"who to ask about switching"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Justworks' Customer Service Agreement isn't public, so the PEO notice period, termination date, fees and refund terms aren't confirmed","How final tax filings and health benefits end when a company leaves Justworks PEO isn't documented in Justworks' help center","How Justworks confirms that a PEO account has been closed isn't documented"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked the Terms of Use, the records-after-termination article, the help center contact details and pricing; all confirmed","Split the route: Justworks Payroll closes through support@payroll.justworks.com (not the PEO address), per its own off-boarding article, with a $200 tax-filing fee, a possible final monthly charge and a follow-up confirming closure (s15 to s20)","Pay less: the PEO-to-Payroll switch is now backed by Justworks' help article, with its trade-offs (s21 to s24); dropped the unread pricing FAQ (old s7)","Rewrote the not-confirmed notes for readers"]}},"page":"https://stackcut.io/cancel/justworks","json":"https://stackcut.io/exits/justworks.json","evidence":{"packet_revision":"7eaa03f961d526f47c2a0272d29b467e08ed8b991592607964dcad9e62cda1e9","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"justworks--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"justworks--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"kajabi","name":"Kajabi","category":"education_learning","website":"https://www.kajabi.com","domains":["kajabi.com"],"summary":"Creators: Account Settings, Subscription, Change plan, then Cancel subscription; access ends with the billing period. Gotcha: this takes your site offline but doesn't stop customers' subscription payments; cancel those in Sales, Payments. Customers of a creator cancel under Settings, Billing on the creator's site, if the creator allows it.","routes":[{"channel":"direct_web","applies_to":"Kajabi plans billed by Kajabi (Basic, Growth, Pro and legacy plans), monthly or annual, including trials","who":"The Kajabi account holder, signed in","method":"self_serve","start_url":"https://app.kajabi.com/admin/settings/subscriptions/change_plan?open_cancel_modal","steps":[{"do":"Open the direct cancel link, or from the Dashboard click your name in the top right corner and select Account Settings","expect":"Subscription in the sidebar"},{"do":"Click Subscription, then under Overview click Change plan (on some plans it says Upgrade plan)","expect":"No longer happy with Kajabi?"},{"do":"Scroll down and, under No longer happy with Kajabi?, click Cancel subscription, then follow the steps to complete the cancellation","expect":null},{"do":"If you see no Change plan, Upgrade plan or Cancel subscription control (for example on a legacy plan), use the direct cancel link instead","expect":null}],"confirm_by":"A banner at the top of the Subscription page confirms the account is scheduled for cancellation","effective":"At the end of the current billing or trial period; on that date the site becomes inactive and customers can no longer log in or reach their products","notice":"Cancel before the billing cycle ends, or the subscription renews automatically. On a free trial, cancel before it expires or you're charged the full plan price","refund":"Full refund within 30 days of first signing up: email Kajabi within those 30 days saying you're cancelling. After that, payments are non-refundable, with no refunds or credits for partly used subscriptions","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s14","s15","s16","s28","s37","s38"],"label":"Creators' Kajabi plans"},{"channel":"direct_web","label":"Through Kajabi support","applies_to":"Any Kajabi plan billed by Kajabi","who":"The Kajabi account holder, signed in (the chat verifies the account you're logged into)","method":"chat","start_url":null,"steps":[{"do":"From the Kajabi dashboard, click your name at the top right, then Contact support, and ask to cancel your subscription","expect":null}],"confirm_by":null,"effective":"The subscription continues until the end of the billing cycle, then ends","notice":"Cancel before the billing cycle ends, or the subscription renews automatically. On a free trial, cancel before it expires or you're charged the full plan price","refund":"Full refund within 30 days of first signing up with Kajabi; otherwise non-refundable","fees":null,"source_ids":["s14","s15","s16","s17","s27","s32","s37","s38"]},{"channel":"direct_web","label":"Customers of a Kajabi creator","applies_to":"A subscription you bought from a creator's Kajabi site (the creator sells it through Kajabi)","who":"The customer, signed in on the creator's site","method":"self_serve","start_url":null,"steps":[{"do":"Sign in on the creator's site, click your avatar in the page header, select Settings, then click Billing","expect":"Active Subscriptions"},{"do":"Click the more options (...) menu next to the subscription and choose Cancel subscription, then confirm","expect":"a pause option or a discount offer may appear first"},{"do":"If there's no Cancel subscription option, the creator hasn't turned on self-cancellation: follow the creator's cancellation instructions shown below Active Subscriptions","expect":null}],"confirm_by":null,"effective":"You keep access until the end of your current billing cycle","notice":null,"refund":null,"fees":null,"source_ids":["s39","s40","s41","s42","s43"]}],"pay_less":[{"type":"pause","what":"Park the account for $29 a month (Settings, Subscription & Billing, Change plan, then Park account). Your work is kept but the site goes offline and customers can't reach their products, while their subscription payments keep processing unless you pause them. Parking cancels your plan: unused annual months, discounts and legacy plans are lost","evidence":"documented","source_ids":["s19","s20","s21","s22","s23","s29"]},{"type":"downgrade","what":"Switch to a lower plan; products over the lower plan's limit must be removed first, and deleted products can't be recovered","evidence":"documented","source_ids":["s31","s18"]},{"type":"annual_billing","what":"Annual billing costs less than monthly on every plan (the pricing page shows Basic saving $432 a year)","evidence":"documented","source_ids":["s30"]}],"export":[{"data":"Contacts and customers (all, a segment, or selected contacts)","how":"Click Contacts, filter or segment, select contacts or Select All, open Bulk Actions, choose Export and click Submit; the file is emailed to your account address","format":"CSV","limits":"The download link expires after 3 days; the export is limited to your plan's contact limit","source_ids":["s24","s25","s26"]},{"data":"Course videos","how":"Download individual lesson videos by hand","format":null,"limits":"A full backup of courses isn't possible","source_ids":["s13"]}],"after_cancel":{"access_until":"The end of the current billing or trial period","data_kept":"Customer data may be deleted 90 days after the account ends, with reminder emails 14 and 7 days before the final deletion date; the Terms let Kajabi permanently delete the account and its data once it is terminated","you_lose":["The site: it becomes inactive, and customers can't log in or reach the products they bought","Site and member access and Kajabi's email sending until you reactivate","The connected custom domain, which is disconnected automatically","Kajabi Partner commissions and Partner status","Your plan: to regain access you must reactivate on a current (in-market) plan"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancelling Kajabi does not cancel customers' subscriptions or stop their payments: cancel each one in Sales, then Payments (you can still log in to do this after cancelling)","Export contacts and download lesson videos before the cancellation date; customer data may be deleted 90 days after the account ends","A scheduled cancellation can be undone before the billing cycle ends: Account Settings, Subscription, Reinstate account, then Confirm subscription","Parking ($29 a month) is a pause, not a cancellation, and customer payments keep processing while parked","Refunds: only within 30 days of first signing up"]},"sources":[{"id":"s1","url":"https://help.kajabi.com/en/articles/17174343-cancel-a-kajabi-account","title":"Cancel a Kajabi account","publisher":"vendor","quote":"From the Dashboard, click your name in the top right corner. Then, select Account Settings.","supports":"where the cancel flow starts"},{"id":"s2","url":"https://help.kajabi.com/en/articles/17174343-cancel-a-kajabi-account","title":"Cancel a Kajabi account","publisher":"vendor","quote":"Under Overview, click the Change plan button. Depending on your plan, this button may instead be labeled Upgrade plan.","supports":"the Change plan step"},{"id":"s3","url":"https://help.kajabi.com/en/articles/17174343-cancel-a-kajabi-account","title":"Cancel a Kajabi account","publisher":"vendor","quote":"Scroll down the page, and under No longer happy with Kajabi?, click Cancel subscription.","supports":"the Cancel subscription step"},{"id":"s4","url":"https://help.kajabi.com/en/articles/17174343-cancel-a-kajabi-account","title":"Cancel a Kajabi account","publisher":"vendor","quote":"use the direct link above (Cancel Account) instead — the available controls can vary by plan type (for example, legacy plans).","supports":"the direct cancel link"},{"id":"s5","url":"https://help.kajabi.com/en/articles/17174343-cancel-a-kajabi-account","title":"Cancel a Kajabi account","publisher":"vendor","quote":"check for a banner at the top of your Subscription page confirming your account is already scheduled for cancellation.","supports":"how to confirm it worked"},{"id":"s6","url":"https://help.kajabi.com/en/articles/17174343-cancel-a-kajabi-account","title":"Cancel a Kajabi account","publisher":"vendor","quote":"end access to your account (this includes access to your content and site) at the end of your current billing or trial period.","supports":"when access ends"},{"id":"s7","url":"https://help.kajabi.com/en/articles/17174343-cancel-a-kajabi-account","title":"Cancel a Kajabi account","publisher":"vendor","quote":"On the date your account is set to cancel, your site will become inactive and inaccessible to your contacts and customers.","supports":"what customers lose"},{"id":"s8","url":"https://help.kajabi.com/en/articles/17174343-cancel-a-kajabi-account","title":"Cancel a Kajabi account","publisher":"vendor","quote":"Any connected custom domain will be automatically disconnected.","supports":"the custom domain is disconnected"},{"id":"s9","url":"https://help.kajabi.com/en/articles/17174343-cancel-a-kajabi-account","title":"Cancel a Kajabi account","publisher":"vendor","quote":"any customer data may be deleted 90 days after your account termination.","supports":"how long data is kept"},{"id":"s10","url":"https://help.kajabi.com/en/articles/17174343-cancel-a-kajabi-account","title":"Cancel a Kajabi account","publisher":"vendor","quote":"Kajabi sends reminder emails 14 days and 7 days before the final deletion date.","supports":"deletion reminders"},{"id":"s11","url":"https://help.kajabi.com/en/articles/17174343-cancel-a-kajabi-account","title":"Cancel a Kajabi account","publisher":"vendor","quote":"Canceling your Kajabi account removes your customers' access to the digital products built on Kajabi — but it does not cancel their active subscriptions or stop their payments.","supports":"customer payments keep running"},{"id":"s12","url":"https://help.kajabi.com/en/articles/17174343-cancel-a-kajabi-account","title":"Cancel a Kajabi account","publisher":"vendor","quote":"You can still log into Kajabi after canceling your account to cancel remaining subscriptions from Sales → Payments.","supports":"where to cancel customer subscriptions"},{"id":"s13","url":"https://help.kajabi.com/en/articles/17174343-cancel-a-kajabi-account","title":"Cancel a Kajabi account","publisher":"vendor","quote":"while a full backup of courses isn't possible, individual lesson videos can be manually downloaded.","supports":"course export limits"},{"id":"s14","url":"https://legal.kajabi.com/policies/terms","title":"Kajabi Terms of Service","publisher":"vendor","quote":"Your Subscription will automatically renew at the end of each billing cycle unless you cancel your Account through your online account management page or by contacting us","supports":"auto-renewal, and cancelling online or by contacting Kajabi"},{"id":"s15","url":"https://legal.kajabi.com/policies/terms","title":"Kajabi Terms of Service","publisher":"vendor","quote":"we provide a full no-questions-asked refund within thirty (30) days of first signing up with Kajabi.","supports":"the 30-day refund"},{"id":"s16","url":"https://legal.kajabi.com/policies/terms","title":"Kajabi Terms of Service","publisher":"vendor","quote":"After that, all payments are nonrefundable, and there are no refunds or credits for partially used Subscriptions.","supports":"no refunds after 30 days"},{"id":"s17","url":"https://legal.kajabi.com/policies/terms","title":"Kajabi Terms of Service","publisher":"vendor","quote":"Following any cancellation, you will continue to have access to the Platform through the end of your current billing cycle.","supports":"access continues to the end of the cycle"},{"id":"s18","url":"https://kajabi.com/pricing","title":"Kajabi pricing","publisher":"vendor","quote":"Upgrade, downgrade or cancel whenever you like, and every plan has a 30-day money-back guarantee.","supports":"change or cancel any time"},{"id":"s19","url":"https://help.kajabi.com/en/articles/17174338","title":"Pause a Kajabi subscription","publisher":"vendor","quote":"A Parked Plan costs $29/month plus applicable taxes.","supports":"the price of parking"},{"id":"s20","url":"https://help.kajabi.com/en/articles/17174338","title":"Pause a Kajabi subscription","publisher":"vendor","quote":"Customers of your parked account will not have access to products purchased from your site while your account is parked.","supports":"customers lose access while parked"},{"id":"s21","url":"https://help.kajabi.com/en/articles/17174338","title":"Pause a Kajabi subscription","publisher":"vendor","quote":"Subscription payments will continue to process while your account is parked.","supports":"customer payments continue while parked"},{"id":"s22","url":"https://help.kajabi.com/en/articles/17174338","title":"Pause a Kajabi subscription","publisher":"vendor","quote":"If you're on an annual plan, any remaining months are forfeited and you'll start a new plan upon reactivation.","supports":"parking forfeits unused annual months"},{"id":"s23","url":"https://help.kajabi.com/en/articles/17174338","title":"Pause a Kajabi subscription","publisher":"vendor","quote":"Scroll to the bottom of the page and look for Need to pause your Kajabi account?","supports":"where the Park account option is"},{"id":"s24","url":"https://help.kajabi.com/en/articles/17175324-export-contacts","title":"Export contacts","publisher":"vendor","quote":"Select the contacts you wish to export or click Select All to export the entire Segment.","supports":"how to export contacts"},{"id":"s25","url":"https://help.kajabi.com/en/articles/17175324-export-contacts","title":"Export contacts","publisher":"vendor","quote":"The download link expires after 3 days.","supports":"the export link limit"},{"id":"s26","url":"https://help.kajabi.com/en/articles/17175324-export-contacts","title":"Export contacts","publisher":"vendor","quote":"Your contact export is limited to the contacts limit of your Kajabi Plan.","supports":"the export size limit"},{"id":"s27","url":"https://help.kajabi.com/en/articles/17175767","title":"Contact Kajabi Support","publisher":"vendor","quote":"From the Kajabi dashboard, click your name on the top-right. Click Contact support.","supports":"how to reach support"},{"id":"s28","url":"https://help.kajabi.com/en/articles/17174343-cancel-a-kajabi-account","title":"Cancel a Kajabi account","publisher":"vendor","quote":"You can undo your cancellation before your billing cycle ends.","supports":"a scheduled cancellation can be undone"},{"id":"s29","url":"https://help.kajabi.com/en/articles/17174338","title":"Pause a Kajabi subscription","publisher":"vendor","quote":"Any Kajabi discounts on your account will be canceled, and any legacy plans will be permanently forfeited.","supports":"parking loses discounts and legacy plans"},{"id":"s30","url":"https://kajabi.com/pricing","title":"Kajabi pricing","publisher":"vendor","quote":"Save $432/year","supports":"annual billing costs less"},{"id":"s31","url":"https://help.kajabi.com/en/articles/17174343-cancel-a-kajabi-account","title":"Cancel a Kajabi account","publisher":"vendor","quote":"When switching to a lower-tier plan with reduced product limits, products exceeding the limit will need to be removed prior to downgrading.","supports":"downgrading limits"},{"id":"s32","url":"https://help.kajabi.com/en/articles/17175767","title":"Contact Kajabi Support","publisher":"vendor","quote":"When you start a chat from inside Kajabi, we automatically verify you using the account you're logged into.","supports":"chat verifies the account"},{"id":"s33","url":"https://help.kajabi.com/en/articles/17174343-cancel-a-kajabi-account","title":"Cancel a Kajabi account","publisher":"vendor","quote":"to remain eligible for commissions earned from your referrals as a Kajabi Partner, you must maintain your Kajabi account.","supports":"partners lose commissions"},{"id":"s34","url":"https://help.kajabi.com/en/articles/17174343-cancel-a-kajabi-account","title":"Cancel a Kajabi account","publisher":"vendor","quote":"To regain access, you need to reactivate your subscription by choosing one of our in-market plans.","supports":"reactivation needs a current plan"},{"id":"s35","url":"https://help.kajabi.com/en/articles/17174343-cancel-a-kajabi-account","title":"Cancel a Kajabi account","publisher":"vendor","quote":"Your site and member access, including email functionality, will be unavailable until the account is reactivated.","supports":"site, member access and email stop"},{"id":"s36","url":"https://legal.kajabi.com/policies/terms","title":"Kajabi Terms of Service","publisher":"vendor","quote":"we may permanently delete your Account and all data associated with it, including your Contacts, your Content, and your Campaigns.","supports":"data may be deleted after termination"},{"id":"s37","url":"https://legal.kajabi.com/policies/terms","title":"Kajabi Terms of Service","publisher":"vendor","quote":"we will charge your Authorized Payment Method the full price of the applicable plan starting on the day the Trial Period ends unless you have canceled before the expiration","supports":"a trial turns into a paid plan unless cancelled first"},{"id":"s38","url":"https://legal.kajabi.com/policies/terms","title":"Kajabi Terms of Service","publisher":"vendor","quote":"Simply email within thirty (30) days of your sign-up, letting us know you are canceling your Subscription.","supports":"how to claim the 30-day refund"},{"id":"s39","url":"https://help.kajabi.com/en/articles/17175923-enable-and-disable-subscription-self-cancellations","title":"Enable and disable subscription self-cancellations","publisher":"vendor","quote":"Customers reach their subscriptions by logging in, clicking their avatar in the page header, selecting Settings, then clicking Billing.","supports":"where a creator's customer starts"},{"id":"s40","url":"https://help.kajabi.com/en/articles/17175923-enable-and-disable-subscription-self-cancellations","title":"Enable and disable subscription self-cancellations","publisher":"vendor","quote":"From there they click the more options [...] menu next to a subscription and choose Cancel subscription.","supports":"the customer's cancel step"},{"id":"s41","url":"https://help.kajabi.com/en/articles/17175923-enable-and-disable-subscription-self-cancellations","title":"Enable and disable subscription self-cancellations","publisher":"vendor","quote":"Once they confirm, they keep access until the end of their current billing cycle.","supports":"when a customer's access ends"},{"id":"s42","url":"https://help.kajabi.com/en/articles/17175923-enable-and-disable-subscription-self-cancellations","title":"Enable and disable subscription self-cancellations","publisher":"vendor","quote":"Your customers will see your cancellation instructions directly below the Active Subscriptions section of their Billing Info.","supports":"when self-cancellation is off"},{"id":"s43","url":"https://help.kajabi.com/en/articles/17175923-enable-and-disable-subscription-self-cancellations","title":"Enable and disable subscription self-cancellations","publisher":"vendor","quote":"Customers can see a discount Offer before their cancellation goes through","supports":"a discount offer may appear"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Whether team members can cancel, or only the account owner, is not stated","Whether the cancel flow shows offers or asks for a reason is not documented beyond 'follow the indicated steps'","Kajabi's billing support email address is hidden on its contact page, so only the in-app chat route is given","Kajabi's help pages don't mention Apple or Google billing for Kajabi plans, so no app-store route is given"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Added a route for a creator's customers: Settings, Billing, more options menu, Cancel subscription (only if the creator enables self-cancellation); access runs to the end of the cycle","Notice now warns that a free trial is charged at full price unless cancelled before it expires","Refund now says the 30-day refund is claimed by emailing Kajabi within 30 days of signing up","Labelled the creator route; summary now covers creators and their customers"]}},"stackcut":{"vendor_id":"kajabi","name":"Kajabi","recipes":[{"id":"replace-kajabi","title":"Course platform","best_year_one_net":1030}]},"page":"https://stackcut.io/cancel/kajabi","json":"https://stackcut.io/exits/kajabi.json","evidence":{"packet_revision":"9303218581ab054ba51960273f2c5b1f2bfff814c969840edb6c831d778238ab","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"kajabi--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"kajabi--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"kajabi--direct-web--r3","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"kapwing","name":"Kapwing","category":"design_creative","website":"https://www.kapwing.com","domains":["kapwing.com"],"summary":"In the paid workspace open Settings, Billing, Cancel Subscription (near the bottom), answer the survey and confirm; paid features last to the end of the billing cycle. Gotchas: no refunds or renewal reminders, and on the Free plan projects are subject to deletion after 3 days, so export first.","routes":[{"channel":"direct_web","label":"Pro and Business plans","applies_to":"Pro and Business plans, billed monthly or annually, cancelled from the workspace that has the paid plan","who":"The customer managing the paid workspace (Kapwing doesn't say which workspace roles can cancel)","method":"self_serve","start_url":"https://www.kapwing.com/cancel","steps":[{"do":"Go to the Settings of the workspace with the paid plan (or use the direct cancel link in Kapwing's help article)","expect":null},{"do":"Click the Billing tab, then Cancel Subscription near the bottom of the page","expect":"A prompt to review changes and answer a survey"},{"do":"Review the changes, answer the survey, then confirm your cancellation","expect":"A confirmation that your plan has been canceled"}],"confirm_by":"A confirmation that the plan has been canceled; Plan Information then shows the subscription as cancelled and when it will downgrade","effective":"Renewal turns off; premium features stay through the end of the billing cycle (one month or one year from upgrading), then the workspace downgrades to a Free workspace","notice":"Cancel before the renewal date: plans renew automatically and Kapwing doesn't send payment reminder emails","refund":"No refunds once you subscribe, including for amounts already billed and for members removed mid-cycle","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s14","s37"]},{"channel":"direct_web","label":"If you can't cancel in Settings","applies_to":"Customers who can't cancel through workspace settings","who":"The account holder","method":"chat","start_url":"https://www.kapwing.com/contact-us","steps":[{"do":"Open Kapwing's Contact Us page and start a chat (Kapwing's AI support assistant, Kit, answers first)","expect":null},{"do":"Ask to cancel the paid plan before the renewal date and include your account information","expect":null}],"confirm_by":null,"effective":"Paid features stay until the end of the original billing cycle when you cancel before the renewal date","notice":"Contact support before the end of the current billing cycle to avoid being charged for the next one; Kapwing aims to answer paid workspaces within 3–5 business days","refund":"No refunds for users who don't unsubscribe, or ask support to, before the renewal date","fees":null,"source_ids":["s15","s16","s17","s18","s19"]}],"pay_less":[{"type":"free_plan","what":"The Free plan: unlimited exports with a watermark, videos up to 4 minutes, 720p quality. On Free, projects are subject to deletion after 3 days","evidence":"documented","source_ids":["s20","s21","s22","s23"]},{"type":"annual_billing","what":"Annual billing is cheaper: Pro is $16 per member a month billed annually against $24 billed monthly; Business $50 against $64. Switch in Settings > Billing > Switch to Annual Billing","evidence":"documented","source_ids":["s24","s25","s26","s27","s28","s29","s49"]},{"type":"downgrade","what":"Business to Pro: cancel Business, then re-upgrade to Pro once the billing cycle ends. Kapwing's plan-switch article warns you need to upgrade within 24 hours of downgrading to keep older projects","evidence":"documented","source_ids":["s30","s31"]}],"export":[{"data":"Finished projects (video, GIF, image or audio)","how":"Open the project and click Export Project at the top right; pick format, resolution and compression; when processing finishes, click Download at the top right","format":"MP4, GIF, image, or MP3 (only for projects with sound); up to HD","limits":"On the Free plan exports are watermarked and limited to 4 minutes and 720p, and projects using paid tools may not export","source_ids":["s32","s33","s34","s35","s36","s22"]}],"after_cancel":{"access_until":"The end of the current billing cycle (one month or one year from when you upgraded)","data_kept":"The workspace becomes a Free workspace with Free limits, where projects are subject to deletion after 3 days. Kapwing keeps customer data only as long as necessary; deleting the account deletes all its videos and data","you_lose":["Projects older than 3 days (subject to deletion on the Free plan) unless you re-upgrade","Watermark-free exports, exports over 4 minutes and above 720p","Paid storage: the workspace drops to Free storage limits"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"Before you confirm, Kapwing asks you to review changes and answer a survey","tips":["Download every project you want to keep before the plan ends: on the Free plan projects are subject to deletion after 3 days","Deleting your account cancels the subscription immediately with no refund; Kapwing says not to delete the account instead of cancelling","Deleting a workspace can't be undone and removes all its projects","Kapwing doesn't send payment reminder emails before renewal","An annual plan can't switch to monthly, or Business to Pro, without cancelling first and waiting for the cycle to end","Filing a payment dispute cancels the subscription at once and forfeits the remaining time","Kapwing has no iOS app and has paused its Google Play app; its help describes cancelling only on the web","If you think you were billed incorrectly, email Kapwing support within 30 days of the billing date"]},"sources":[{"id":"s1","url":"https://www.kapwing.com/help/cancel-subscription/","title":"How to Cancel Kapwing Paid Plans","publisher":"vendor","quote":"To cancel, follow these steps or click here:","supports":"the direct cancel link"},{"id":"s2","url":"https://www.kapwing.com/help/cancel-subscription/","title":"How to Cancel Kapwing Paid Plans","publisher":"vendor","quote":"Go to the Settings of the workspace with the paid plan you want to cancel.","supports":"where the flow starts"},{"id":"s3","url":"https://www.kapwing.com/help/cancel-subscription/","title":"How to Cancel Kapwing Paid Plans","publisher":"vendor","quote":"Click the \"Billing\" tab.","supports":"the Billing tab"},{"id":"s4","url":"https://www.kapwing.com/help/cancel-subscription/","title":"How to Cancel Kapwing Paid Plans","publisher":"vendor","quote":"near the bottom of the page","supports":"where Cancel Subscription is"},{"id":"s5","url":"https://www.kapwing.com/help/cancel-subscription/","title":"How to Cancel Kapwing Paid Plans","publisher":"vendor","quote":"You will be prompted to review changes and answer a survey.","supports":"the survey before confirming"},{"id":"s6","url":"https://www.kapwing.com/help/cancel-subscription/","title":"How to Cancel Kapwing Paid Plans","publisher":"vendor","quote":"You will know your cancellation has been successful once you see a confirmation that your plan has been canceled.","supports":"the confirmation"},{"id":"s7","url":"https://www.kapwing.com/help/cancel-subscription/","title":"How to Cancel Kapwing Paid Plans","publisher":"vendor","quote":"Once canceled, you will also see your Plan Information updated to reflect that your subscription has been cancelled and when it will downgrade","supports":"how to confirm, and when it downgrades"},{"id":"s8","url":"https://www.kapwing.com/help/subscription-faq/","title":"Subscription FAQ","publisher":"vendor","quote":"You will still have access to your plan's premium features through the end of your billing cycle, which is either one month or one year from when you upgraded","supports":"when access ends"},{"id":"s9","url":"https://www.kapwing.com/help/subscription-faq/","title":"Subscription FAQ","publisher":"vendor","quote":"At any time, you can cancel your subscription, which will turn off renewal at the end of the current cycle.","supports":"cancelling turns off renewal"},{"id":"s10","url":"https://www.kapwing.com/help/subscription-faq/","title":"Subscription FAQ","publisher":"vendor","quote":"We do not issue refunds once you decide to subscribe.","supports":"no refunds"},{"id":"s11","url":"https://www.kapwing.com/help/subscription-faq/","title":"Subscription FAQ","publisher":"vendor","quote":"We do not issue refunds when a member is removed from the workspace.","supports":"no refunds for removed members"},{"id":"s12","url":"https://www.kapwing.com/policies/refund","title":"Kapwing Refund Policy","publisher":"vendor","quote":"Please note that we do not send email payment reminders","supports":"no renewal reminders"},{"id":"s13","url":"https://www.kapwing.com/policies/terms-of-service","title":"Kapwing Terms of Service","publisher":"vendor","quote":"All paid plan subscriptions are automatically renewed on a monthly or annual basis, depending on the selected billing cycle.","supports":"auto-renewal"},{"id":"s14","url":"https://www.kapwing.com/policies/terms-of-service","title":"Kapwing Terms of Service","publisher":"vendor","quote":"If you cancel your subscription, you will not receive a refund or credit for any amounts that have already been billed.","supports":"no refund on cancelling"},{"id":"s15","url":"https://www.kapwing.com/policies/refund","title":"Kapwing Refund Policy","publisher":"vendor","quote":"Users who are unable to cancel their subscription through their workspace settings must contact Kapwing's support team before the end of the current billing cycle","supports":"the support route and its deadline"},{"id":"s16","url":"https://www.kapwing.com/help/cancel-subscription/","title":"How to Cancel Kapwing Paid Plans","publisher":"vendor","quote":"If you need assistance in canceling your paid plan, please contact us before the renewal date and include your account information.","supports":"what to send support"},{"id":"s17","url":"https://www.kapwing.com/contact-us","title":"Contact Us","publisher":"vendor","quote":"For product questions, bug reports, and account issues, start with our AI support assistant, Kit.","supports":"support starts in chat"},{"id":"s18","url":"https://www.kapwing.com/contact-us","title":"Contact Us","publisher":"vendor","quote":"We do our best to respond to customers on paid workspace plans within 3–5 business days","supports":"support response time"},{"id":"s19","url":"https://www.kapwing.com/policies/refund","title":"Kapwing Refund Policy","publisher":"vendor","quote":"We do not offer refunds to users who do not unsubscribe or request assistance from Kapwing's support team to unsubscribe before the subscription renewal date.","supports":"no refund after a missed renewal"},{"id":"s20","url":"https://www.kapwing.com/pricing","title":"Kapwing pricing","publisher":"vendor","quote":"Unlimited exports with a watermark","supports":"the Free plan's exports"},{"id":"s21","url":"https://www.kapwing.com/pricing","title":"Kapwing pricing","publisher":"vendor","quote":"Export videos up to 4 minutes long","supports":"the Free plan's length limit"},{"id":"s22","url":"https://www.kapwing.com/help/is-kapwing-free/","title":"Is Kapwing Free?","publisher":"vendor","quote":"Users in workspaces on the Free Plan can only export in SD quality (720p)","supports":"the Free plan's resolution"},{"id":"s23","url":"https://www.kapwing.com/help/is-kapwing-free/","title":"Is Kapwing Free?","publisher":"vendor","quote":"all projects are subject to deletion after 3 days","supports":"Free plan project deletion"},{"id":"s24","url":"https://www.kapwing.com/help/subscription-faq/","title":"Subscription FAQ","publisher":"vendor","quote":"The annual option offers additional savings compared to the monthly option.","supports":"annual billing saves money"},{"id":"s25","url":"https://www.kapwing.com/pricing","title":"Kapwing pricing","publisher":"vendor","quote":"Per member, per month, billed annually","supports":"annual prices are per member, per month"},{"id":"s26","url":"https://www.kapwing.com/pricing","title":"Kapwing pricing","publisher":"vendor","quote":"$24 billed monthly","supports":"Pro billed monthly"},{"id":"s27","url":"https://www.kapwing.com/pricing","title":"Kapwing pricing","publisher":"vendor","quote":"$64 billed monthly","supports":"Business billed monthly"},{"id":"s28","url":"https://www.kapwing.com/pricing","title":"Kapwing pricing","publisher":"vendor","quote":"$16","supports":"Pro billed annually, per member per month"},{"id":"s29","url":"https://www.kapwing.com/help/how-to-switch-from-monthly-to-annual/","title":"How to switch from monthly to annual","publisher":"vendor","quote":"Switch to Annual Billing","supports":"the switch button"},{"id":"s30","url":"https://www.kapwing.com/help/subscription-faq/","title":"Subscription FAQ","publisher":"vendor","quote":"if you would like to switch from annual to monthly or Business to Pro, you must cancel your subscription and once your billing cycle ends, you can re-upgrade","supports":"how to move from Business to Pro"},{"id":"s31","url":"https://www.kapwing.com/help/how-to-switch-from-monthly-to-annual/","title":"How to switch from monthly to annual","publisher":"vendor","quote":"You would need to upgrade within 24 hours of downgrading to prevent losing older projects.","supports":"the 24-hour re-upgrade window"},{"id":"s32","url":"https://www.kapwing.com/help/save-to-device/","title":"Save to device","publisher":"vendor","quote":"When the project has finished processing, click the \"Download\" button at the top right to save it to your device.","supports":"downloading an export"},{"id":"s33","url":"https://www.kapwing.com/help/save-to-device/","title":"Save to device","publisher":"vendor","quote":"Format (e.x. mp4 or GIF)","supports":"export formats"},{"id":"s34","url":"https://www.kapwing.com/help/save-to-device/","title":"Save to device","publisher":"vendor","quote":"if your project has no sound it won't have the option to export as an MP3","supports":"MP3 export"},{"id":"s35","url":"https://www.kapwing.com/help/save-to-device/","title":"Save to device","publisher":"vendor","quote":"Resolution (we export up to HD)","supports":"export resolution"},{"id":"s36","url":"https://www.kapwing.com/help/save-to-device/","title":"Save to device","publisher":"vendor","quote":"Free user may be unable to export if their project uses Paid tools or features","supports":"the Free plan export limit"},{"id":"s37","url":"https://www.kapwing.com/policies/refund","title":"Kapwing Refund Policy","publisher":"vendor","quote":"Following the cancellation of a paid subscription Plan, your workspace will downgrade to a free user workspace with free user limitations, including storage.","supports":"what happens after cancelling"},{"id":"s38","url":"https://www.kapwing.com/help/is-kapwing-free/","title":"Is Kapwing Free?","publisher":"vendor","quote":"If you want access to older projects, we recommend upgrading to our Pro Plan, before the projects are deleted.","supports":"older projects are deleted on Free"},{"id":"s39","url":"https://www.kapwing.com/policies/refund","title":"Kapwing Refund Policy","publisher":"vendor","quote":"If you delete your account, your subscription will be canceled effective immediately and you will not be eligible for a refund following the deletion.","supports":"deleting the account cancels at once"},{"id":"s40","url":"https://www.kapwing.com/help/delete-account/","title":"How to delete your Kapwing account","publisher":"vendor","quote":"This action should not be done in place of canceling your subscription.","supports":"don't delete instead of cancelling"},{"id":"s41","url":"https://www.kapwing.com/help/how-to-delete-a-workspace-on-kapwing/","title":"How to Delete a Workspace and Folder on Kapwing","publisher":"vendor","quote":"There is no way to undo this action or recover deleted projects within a deleted workspace.","supports":"workspace deletion is permanent"},{"id":"s42","url":"https://www.kapwing.com/policies/refund","title":"Kapwing Refund Policy","publisher":"vendor","quote":"When filing a dispute with your financial institution your subscription will be canceled effectively immediately and any remaining time on the subscription will be forfeited","supports":"chargebacks"},{"id":"s43","url":"https://www.kapwing.com/help/does-kapwing-have-an-app/","title":"Does Kapwing have an app?","publisher":"vendor","quote":"We had an app in the Google Play store, but have currently paused it.","supports":"no app-store billing"},{"id":"s44","url":"https://www.kapwing.com/help/security-and-data-privacy-faq/","title":"Security and Data Privacy Center","publisher":"vendor","quote":"Kapwing retains customer data only for as long as necessary to provide services, comply with legal obligations, or as per our stated policies.","supports":"data retention"},{"id":"s45","url":"https://www.kapwing.com/help/security-and-data-privacy-faq/","title":"Security and Data Privacy Center","publisher":"vendor","quote":"If a Kapwing user deletes an account, all of the videos and data associated with that account are deleted from our database.","supports":"account deletion removes data"},{"id":"s46","url":"https://www.kapwing.com/help/how-to-switch-from-monthly-to-annual/","title":"How to switch from monthly to annual","publisher":"vendor","quote":"An annual plan cannot be switched to a monthly plan until the annual billing cycle ends and after the subscription is officially canceled.","supports":"annual to monthly needs a cancel"},{"id":"s47","url":"https://www.kapwing.com/policies/refund","title":"Kapwing Refund Policy","publisher":"vendor","quote":"If you believe that Kapwing has billed you incorrectly, you must contact Kapwing's support team by email no later than thirty (30) days after the billing date","supports":"the 30-day window to dispute a charge with Kapwing"},{"id":"s48","url":"https://www.kapwing.com/help/does-kapwing-have-an-app/","title":"Does Kapwing have an app?","publisher":"vendor","quote":"we are hoping to launch an iOS app in the future","supports":"there is no iOS app"},{"id":"s49","url":"https://www.kapwing.com/pricing","title":"Kapwing pricing","publisher":"vendor","quote":"$50","supports":"Business billed annually, per member per month"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Which workspace roles can cancel is not stated","Free plan storage differs between pages (the pricing page and the Cloud Storage Policy give different figures), so no storage number is given","The Enterprise plan's contract terms (renewal, notice) are not public","Kapwing's article on switching plans says to re-upgrade within 24 hours of downgrading to keep older projects; whether that applies to a Business-to-Pro move isn't confirmed (Free plan projects are separately subject to deletion after 3 days)"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"partial","notes":["Route facts (cancel link, Billing tab steps, survey, confirmation, end of cycle, no refunds, no reminders, support deadline) match Kapwing's help, refund policy and terms","App tip corrected: there is no iOS app and the Google Play app is paused","Added: billing errors must be raised with support by email within 30 days of the billing date","Added a source for the $50 Business annual price","Kapwing's article on switching from monthly to annual couldn't be re-read in this review, so which downgrade its 24-hour re-upgrade window refers to stays unconfirmed (its quoted lines are still on the page)"]}},"page":"https://stackcut.io/cancel/kapwing","json":"https://stackcut.io/exits/kapwing.json","evidence":{"packet_revision":"cdb23b87aecb5ec651d477be2f58b3727f0d3b003cf0717798652d4903465935","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"kapwing--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"kapwing--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"kaspersky","name":"Kaspersky","category":"security_privacy","website":"https://www.kaspersky.com","domains":["kaspersky.com"],"summary":"Turn off auto-renewal with whoever bills you: Kaspersky's e-commerce partner (2Checkout, Nexway, Digital River or Allsoft), your internet provider, or Google Play, the App Store or Huawei; the license runs to its expiry. Gotcha: Kaspersky can't sell, renew or update in the US and has stopped renewing US subscriptions.","routes":[{"channel":"reseller_or_partner","label":"Bought on a Kaspersky website or My Kaspersky","applies_to":"Home licenses (Kaspersky Standard, Plus, Premium and older apps) bought on a Kaspersky website or in My Kaspersky, billed by an e-commerce partner: 2Checkout, Nexway, Digital River or Allsoft","who":"The buyer, using the email address and order number from the purchase","method":"self_serve","start_url":"https://support.kaspersky.com/common/buy/15346","steps":[{"do":"Find your provider: check the order number in the purchase confirmation email (2Checkout: 8 digits; Digital River: 11 or 12 digits; Nexway: starts with 2 or 3, with letters; Allsoft: ALLSOFT or A prefix), or the card statement","expect":null},{"do":"2Checkout: sign in to 2CO MyAccount and cancel the subscription there","expect":null},{"do":"Digital River or Nexway: follow Kaspersky's guide for that provider, linked from its auto-renewal article. Allsoft: contact Allsoft support","expect":null},{"do":"If you couldn't cancel, contact Kaspersky Customer Service with the issue, purchase date, your full name, the purchase email and the order number","expect":null}],"confirm_by":null,"effective":"The current license stays valid until its expiration date","notice":"With auto-renewal on, payment for the next period is taken automatically","refund":"Request a refund from Kaspersky Customer Service for purchases on a Kaspersky website or in My Kaspersky; Kaspersky's FAQ for 2Checkout orders gives a 30-day window after purchase. Purchases through other Kaspersky partners are refunded by that partner","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s14","s15"]},{"channel":"carrier_or_isp","label":"Bought through your internet provider","applies_to":"Kaspersky licenses bought through an internet service provider","who":"The ISP account holder","method":"platform_settings","start_url":null,"steps":[{"do":"Turn off auto-renewal in your ISP's personal account area, or contact your ISP's support service","expect":null}],"confirm_by":null,"effective":"The current license stays valid until its expiration date","notice":null,"refund":null,"fees":null,"source_ids":["s16","s3","s15"]},{"channel":"google_play","applies_to":"Subscriptions bought in a Kaspersky Android app through Google Play","who":"The Google Account that bought the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Open the Play Store app, tap the Profile icon, then Payments & subscriptions and Subscriptions","expect":null},{"do":"Select the Kaspersky subscription, tap Cancel subscription and follow the instructions","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time you've already paid","notice":"The subscription renews automatically and is charged before the start of each term","refund":null,"fees":null,"source_ids":["s17","s18","s24","s25"]},{"channel":"apple_app_store","applies_to":"Subscriptions bought in a Kaspersky iPhone or iPad app through the App Store","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":"https://account.apple.com/account/manage/section/subscriptions","steps":[{"do":"In Settings, tap your name, then Subscriptions","expect":null},{"do":"Tap the Kaspersky subscription, then tap Cancel Subscription","expect":null}],"confirm_by":"The subscription shows an expiration message in red text, or no Cancel button","effective":null,"notice":"The subscription renews automatically and is charged before the start of each term","refund":null,"fees":null,"source_ids":["s17","s19","s22","s23"]},{"channel":"reseller_or_partner","label":"Billed by Huawei AppGallery","applies_to":"Subscriptions bought in a Kaspersky app on a Huawei device","who":"The Huawei account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"Open Settings on your Huawei device","expect":null},{"do":"Select Account center, then Payment and purchases, then Subscriptions/Password-free payments","expect":null},{"do":"Select the Kaspersky subscription, tap Cancel subscription and follow the instructions on screen","expect":null}],"confirm_by":null,"effective":null,"notice":"The subscription renews automatically and is charged before the start of each term","refund":null,"fees":null,"source_ids":["s17","s21","s35","s36"]}],"pay_less":[{"type":"free_plan","what":"Kaspersky's mobile apps have a free version: cancel the premium subscription and keep using the free version","evidence":"documented","source_ids":["s20"]}],"export":[],"after_cancel":{"access_until":"The license's expiration date","data_kept":null,"you_lose":["Premium features once the license or subscription expires","In the US: product updates and Kaspersky Security Network features, which Kaspersky is prohibited from providing to US customers"]},"agent_notes":{"sign_in_needed":null,"phone_or_chat_only":false,"retention_step":null,"tips":["US customers: Kaspersky can't sell or renew in the US and has stopped renewing subscriptions; licenses keep working until their original expiration date","Kaspersky doesn't cancel website orders itself: identify the e-commerce partner from the order number or card statement first","Deleting the app doesn't cancel a mobile subscription: cancel it in the store too (Kaspersky also lists buying another license as a reason to cancel it)","If you buy a new license, enter its activation code only after the current subscription expires"]},"sources":[{"id":"s1","url":"https://support.kaspersky.com/common/buy/15346","title":"How to disable license auto-renewal for Kaspersky solutions for home","publisher":"vendor","quote":"You can disable auto-renewal through the provider from whom you bought the license.","supports":"cancel with the provider that billed you"},{"id":"s2","url":"https://support.kaspersky.com/common/buy/15346","title":"How to disable license auto-renewal for Kaspersky solutions for home","publisher":"vendor","quote":"If auto-renewal is enabled, funds for the next period will be withdrawn automatically.","supports":"automatic renewal charges"},{"id":"s3","url":"https://support.kaspersky.com/common/buy/15346","title":"How to disable license auto-renewal for Kaspersky solutions for home","publisher":"vendor","quote":"After you disable auto-renewal, the current license will be valid until its expiration date.","supports":"when it takes effect"},{"id":"s4","url":"https://support.kaspersky.com/common/buy/15346","title":"How to disable license auto-renewal for Kaspersky solutions for home","publisher":"vendor","quote":"You can find the order number in the confirmation message sent to your email address after the purchase.","supports":"where the order number is"},{"id":"s5","url":"https://support.kaspersky.com/common/buy/15346","title":"How to disable license auto-renewal for Kaspersky solutions for home","publisher":"vendor","quote":"Order number contains 8 numeric digits","supports":"how to recognise a 2Checkout order"},{"id":"s6","url":"https://support.kaspersky.com/common/buy/15346","title":"How to disable license auto-renewal for Kaspersky solutions for home","publisher":"vendor","quote":"Order number contains 11 or 12 numeric digits","supports":"how to recognise a Digital River order"},{"id":"s7","url":"https://support.kaspersky.com/common/buy/15346","title":"How to disable license auto-renewal for Kaspersky solutions for home","publisher":"vendor","quote":"Order number starts with 2 or 3 and contains digits and Latin letters","supports":"how to recognise a Nexway order"},{"id":"s8","url":"https://support.kaspersky.com/common/buy/15346","title":"How to disable license auto-renewal for Kaspersky solutions for home","publisher":"vendor","quote":"Order number has prefix ALLSOFT or A","supports":"how to recognise an Allsoft order"},{"id":"s9","url":"https://support.kaspersky.com/common/buy/15346","title":"How to disable license auto-renewal for Kaspersky solutions for home","publisher":"vendor","quote":"You can identify your provider by the transaction details in your bank card transactions history.","supports":"the card statement identifies the provider"},{"id":"s10","url":"https://support.kaspersky.com/common/buy/15346","title":"How to disable license auto-renewal for Kaspersky solutions for home","publisher":"vendor","quote":"In case you purchased the code via the Kaspersky website or via My Kaspersky, contact Kaspersky Customer Service.","supports":"the fallback when you can't cancel"},{"id":"s11","url":"https://support.kaspersky.com/common/buy/15346","title":"How to disable license auto-renewal for Kaspersky solutions for home","publisher":"vendor","quote":"Before contacting the seller, please make sure you have the following information at hand:","supports":"what to have ready"},{"id":"s12","url":"https://www.2co.com/","title":"2Checkout Shopper Support Center","publisher":"platform","quote":"Login into 2CO myAccount to download invoices, retrieve your license key, renew or cancel your subscriptions","supports":"2Checkout orders are cancelled in 2CO MyAccount"},{"id":"s13","url":"https://support.kaspersky.com/us/faq/faq_sales_2checkout","title":"Frequently asked questions about purchasing (2Checkout)","publisher":"vendor","quote":"You can request a refund within 30 days after your purchase.","supports":"the 30-day refund window"},{"id":"s14","url":"https://support.kaspersky.com/us/faq/faq_sales_2checkout","title":"Frequently asked questions about purchasing (2Checkout)","publisher":"vendor","quote":"To request a refund, contact Kaspersky Customer Service.","supports":"who handles refunds"},{"id":"s15","url":"https://support.kaspersky.com/common/buy/14828","title":"How to request a refund for a Kaspersky application","publisher":"vendor","quote":"If you made your purchase via a different Kaspersky partner, you will need to contact them directly.","supports":"other partners handle their own refunds"},{"id":"s16","url":"https://support.kaspersky.com/common/buy/15346","title":"How to disable license auto-renewal for Kaspersky solutions for home","publisher":"vendor","quote":"In your ISP personal cabinet or by contacting the support service of your ISP","supports":"the internet provider route"},{"id":"s17","url":"https://support.kaspersky.com/common/buy/14072","title":"How to cancel an app subscription for mobile devices","publisher":"vendor","quote":"The subscription will be automatically renewed until you cancel it. You will be charged automatically before the beginning of each subscription term.","supports":"mobile subscriptions renew and charge before each term"},{"id":"s18","url":"https://support.kaspersky.com/common/buy/14072","title":"How to cancel an app subscription for mobile devices","publisher":"vendor","quote":"Tap Payments & subscriptions and then Subscriptions.","supports":"the Google Play steps"},{"id":"s19","url":"https://support.kaspersky.com/common/buy/14072","title":"How to cancel an app subscription for mobile devices","publisher":"vendor","quote":"Select the subscription and tap Cancel Subscription.","supports":"iOS subscriptions are cancelled in Apple's settings"},{"id":"s20","url":"https://support.kaspersky.com/common/buy/14072","title":"How to cancel an app subscription for mobile devices","publisher":"vendor","quote":"No longer want to use the premium features and plan to switch to the free version of the app.","supports":"the free version of the mobile apps"},{"id":"s21","url":"https://support.kaspersky.com/common/buy/14072","title":"How to cancel an app subscription for mobile devices","publisher":"vendor","quote":"Select Account center → Payment and purchases → Subscriptions/Password-free payments.","supports":"the Huawei steps"},{"id":"s22","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the current App Store steps"},{"id":"s23","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm an Apple cancellation"},{"id":"s24","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"Google Play on the web"},{"id":"s25","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when a Google Play cancellation takes effect"},{"id":"s26","url":"https://support.kaspersky.com/us/faq/2024-us-sales-statement","title":"Guide on Kaspersky software availability in the United States","publisher":"vendor","quote":"Recently, the US Department of Commerce prohibited the sale and distribution of Kaspersky software in the United States.","supports":"the US prohibition"},{"id":"s27","url":"https://support.kaspersky.com/us/faq/2024-us-sales-statement","title":"Guide on Kaspersky software availability in the United States","publisher":"vendor","quote":"The ability to buy, renew and download products at usa.kaspersky.com is suspended.","supports":"no US sales or renewals"},{"id":"s28","url":"https://support.kaspersky.com/us/faq/2024-us-sales-statement","title":"Guide on Kaspersky software availability in the United States","publisher":"vendor","quote":"Due to the US prohibition, we are forced to stop renewing Kaspersky subscriptions. All licenses will keep functioning until their original expiration date.","supports":"existing US subscriptions stop renewing and run to expiry"},{"id":"s29","url":"https://support.kaspersky.com/us/faq/2024-us-sales-statement","title":"Guide on Kaspersky software availability in the United States","publisher":"vendor","quote":"Kaspersky will be prohibited from providing product updates to US customers, including antivirus signature and codebase updates.","supports":"no updates for US customers"},{"id":"s30","url":"https://support.kaspersky.com/us/faq/2024-us-sales-statement","title":"Guide on Kaspersky software availability in the United States","publisher":"vendor","quote":"Non-US customers may purchase and renew apps at kaspersky.com and their local websites.","supports":"sales continue outside the US"},{"id":"s31","url":"https://usa.kaspersky.com/renewal-center/home","title":"Kaspersky renewal center (US)","publisher":"vendor","quote":"Renewal is unavailable for US customers. For non-US customers, Kaspersky solutions are available at kaspersky.com.","supports":"the US renewal center is closed"},{"id":"s32","url":"https://support.kaspersky.com/us/faq/2024-us-sales-statement","title":"Guide on Kaspersky software availability in the United States","publisher":"vendor","quote":"Mobile app downloads via Google Play Store and Apple App Store will also no longer be available.","supports":"US app store downloads ended"},{"id":"s33","url":"https://support.kaspersky.com/common/buy/14072","title":"How to cancel an app subscription for mobile devices","publisher":"vendor","quote":"Deleted the app and don't intend to use it anymore.","supports":"deleting the app doesn't cancel the subscription"},{"id":"s34","url":"https://support.kaspersky.com/common/buy/15346","title":"How to disable license auto-renewal for Kaspersky solutions for home","publisher":"vendor","quote":"Enter the new activation code only after the current subscription expires.","supports":"the tip about new activation codes"},{"id":"s35","url":"https://support.kaspersky.com/common/buy/14072","title":"How to cancel an app subscription for mobile devices","publisher":"vendor","quote":"Open Settings on your Huawei device.","supports":"where Huawei cancellations start"},{"id":"s36","url":"https://support.kaspersky.com/common/buy/14072","title":"How to cancel an app subscription for mobile devices","publisher":"vendor","quote":"Tap Cancel subscription and follow the further instructions on the screen.","supports":"the final cancel step"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["The exact cancel steps for Digital River, Nexway and Allsoft orders are in Kaspersky's provider guides, linked from its auto-renewal article, and aren't summarized here","The 30-day refund window comes from Kaspersky's US purchasing FAQ for 2Checkout orders; refund terms for other providers and countries may differ","Whether App Store and Google Play subscriptions of US customers were stopped automatically is not stated on Kaspersky's pages","Kaspersky's US availability guide doesn't mention any move of US customers to another product","How long Kaspersky keeps My Kaspersky data after cancelling isn't covered here"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked the auto-renewal, provider, mobile, refund and US-availability facts against Kaspersky's support articles, 2Checkout's shopper page and Apple's and Google's help pages","Added a Huawei AppGallery route: Kaspersky's mobile article documents cancelling there (it was only a tip)","Refund: the 30-day window is stated only in the 2Checkout purchasing FAQ; the general refund article gives no window, so the refund text now says so","2Checkout's shopper page: replaced a quote that isn't in the page's visible text with its sentence on cancelling subscriptions in 2CO myAccount","Tip: removed the unstated claim that you may be charged twice; deleting the app doesn't cancel the store subscription"]}},"delete_account":{"url":"https://my.kaspersky.com","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/kaspersky","json":"https://stackcut.io/exits/kaspersky.json","evidence":{"packet_revision":"21d801c38088ab6370e00479e5fe9c82fb91c57592fe57ce68ade865fd168dfc","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"kaspersky--reseller-or-partner--r1","channel":"reseller_or_partner","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"kaspersky--carrier-or-isp--r2","channel":"carrier_or_isp","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"kaspersky--google-play--r3","channel":"google_play","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"kaspersky--apple-app-store--r4","channel":"apple_app_store","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"kaspersky--reseller-or-partner--r5","channel":"reseller_or_partner","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"kindle_unlimited","name":"Kindle Unlimited","category":"music_audio","website":"https://www.amazon.com/kindle-dbs/hz/subscribe/ku","domains":["amazon.com"],"summary":"Go to Manage your Kindle Unlimited Membership on Amazon.com and select Cancel Kindle Unlimited Subscription. The membership stays active until your next billing date, with no refund of fees already paid. Gotcha: Kindle Unlimited is a separate membership from Prime, with its own cancel page.","routes":[{"channel":"direct_web","applies_to":"Kindle Unlimited memberships billed by Amazon","who":"The member, signed in to their Amazon account","method":"self_serve","start_url":"https://amzn.to/47uHgzb","steps":[{"do":"Open Manage your Kindle Unlimited Membership on Amazon.com and sign in if asked","expect":"Cancel Kindle Unlimited Subscription"},{"do":"Select Cancel Kindle Unlimited Subscription","expect":null}],"confirm_by":null,"effective":"The membership stays active until the next billing date; after that you lose access to Kindle Unlimited titles","notice":null,"refund":"No refund of membership fees already paid","fees":null,"source_ids":["s1","s2","s3"]}],"pay_less":[{"type":"bundle","what":"Prime members already get a curated selection of the Kindle Unlimited catalog and a free book each month through Amazon First Reads, at no extra cost","evidence":"documented","source_ids":["s5"]}],"export":[],"after_cancel":{"access_until":"Your next billing date","data_kept":null,"you_lose":["Access to Kindle Unlimited titles you have borrowed","Borrowing more titles from the Kindle Unlimited catalog"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Kindle Unlimited is a separate membership from Prime and is managed on its own page","Borrowed titles only stay readable while the membership is active","There is no refund for fees already paid, so cancel before the next billing date"]},"sources":[{"id":"s1","url":"https://www.aboutamazon.com/news/devices/what-is-kindle-unlimited","title":"Answers to all your questions about the Kindle Unlimited reading membership (Amazon News)","publisher":"vendor","quote":"You can cancel your Kindle Unlimited membership at any time. Just go to Manage your Kindle Unlimited Membership and select “Cancel Kindle Unlimited Subscription.”","supports":"where to cancel and the button name (the article links Manage your Kindle Unlimited Membership to https://amzn.to/47uHgzb)"},{"id":"s2","url":"https://www.aboutamazon.com/news/devices/what-is-kindle-unlimited","title":"Answers to all your questions about the Kindle Unlimited reading membership (Amazon News)","publisher":"vendor","quote":"Your membership will remain active until your next billing date, after which you’ll lose access to your Kindle Unlimited titles.","supports":"when access ends"},{"id":"s3","url":"https://www.aboutamazon.com/news/devices/what-is-kindle-unlimited","title":"Answers to all your questions about the Kindle Unlimited reading membership (Amazon News)","publisher":"vendor","quote":"If you cancel your membership, you will not receive a refund of any membership fees already paid.","supports":"no refund"},{"id":"s4","url":"https://www.aboutamazon.com/news/devices/what-is-kindle-unlimited","title":"Answers to all your questions about the Kindle Unlimited reading membership (Amazon News)","publisher":"vendor","quote":"In the U.S., a Kindle Unlimited membership costs $11.99 a month plus taxes.","supports":"the monthly price"},{"id":"s5","url":"https://www.aboutamazon.com/news/devices/what-is-kindle-unlimited","title":"Answers to all your questions about the Kindle Unlimited reading membership (Amazon News)","publisher":"vendor","quote":"Prime members get a free book every month through Amazon First Reads, and can explore Kindle Unlimited with access to a curated selection of the catalog.","supports":"the cheaper option included with Prime"},{"id":"s6","url":"https://www.aboutamazon.com/news/devices/what-is-kindle-unlimited","title":"Answers to all your questions about the Kindle Unlimited reading membership (Amazon News)","publisher":"vendor","quote":"Borrow up to 20 books at a time with Kindle Unlimited, and return them anytime without due-date restrictions so long as you have an active membership.","supports":"borrowed titles need an active membership"},{"id":"s7","url":"https://www.aboutamazon.com/news/devices/what-is-kindle-unlimited","title":"Answers to all your questions about the Kindle Unlimited reading membership (Amazon News)","publisher":"vendor","quote":"No. Kindle Unlimited is a distinct membership that offers members access to more than 5 million digital books, audiobooks, comics, and magazines.","supports":"Kindle Unlimited is separate from Prime"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Amazon's help pages (Cancel Your Kindle Unlimited Subscription, Kindle Unlimited Terms of Use) couldn't be checked, so the route rests on Amazon's own news site (aboutamazon.com) instead","Any screens after Cancel Kindle Unlimited Subscription (confirmation, offers or a reason) and how Amazon confirms the cancellation","Cancelling in the Amazon Shopping or Kindle apps, and whether Kindle Unlimited can be billed through Apple, Google Play or a partner","Prepaid multi-month plans, and what happens to highlights or notes on borrowed titles after cancelling","Where the article's Manage your Kindle Unlimited Membership link (amzn.to/47uHgzb) leads on amazon.com couldn't be checked in review"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["start_url: the article links Manage your Kindle Unlimited Membership to amzn.to/47uHgzb, not amazon.com/kindle-dbs/ku/ku-central; set to that link (s1)","All seven aboutamazon.com quotes re-checked and found","amazon.com pages still couldn't be checked, so the cancel screens stay unconfirmed; level stays partial"]}},"delete_account":{"url":"https://www.amazon.com/privacy/data-deletion","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/kindle_unlimited","json":"https://stackcut.io/exits/kindle_unlimited.json","localized":[{"language":"ja","market":"JP","title":"Kindle Unlimitedの解約方法","page":"https://stackcut.io/ja/cancel/kindle_unlimited","checked_on":"2026-10-05"},{"language":"de","market":"DE","title":"Kindle Unlimited kündigen","page":"https://stackcut.io/de/cancel/kindle_unlimited","checked_on":"2026-10-05"},{"language":"pt-br","market":"BR","title":"Como cancelar o Kindle Unlimited","page":"https://stackcut.io/pt-br/cancel/kindle_unlimited","checked_on":"2026-10-05"},{"language":"es","market":"MX","title":"Cómo cancelar Kindle Unlimited","page":"https://stackcut.io/es/cancel/kindle_unlimited","checked_on":"2026-10-05"}],"evidence":{"packet_revision":"6b0a69321389d3b8fa4a2880ae22f55491f83aba271e39c33e41c4369851f577","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"kindle-unlimited--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"kit","name":"Kit (formerly ConvertKit)","category":"marketing_sales","website":"https://kit.com","domains":["kit.com","convertkit.com"],"summary":"Stop paying by switching to the Free plan in Settings, Account & Billing (pausing is also offered); paid features last until the billing period ends, and Kit refunds payments from the last 30 days on request. Deleting the account erases all data: export subscribers and ask for any refund first.","routes":[{"channel":"direct_web","label":"Switch to the Free plan","applies_to":"Paid Kit plans (Creator, Creator Pro), monthly or annual","who":"The account holder, signed in","method":"self_serve","start_url":null,"steps":[{"do":"Click Settings in the lower left corner of your account, then go to Account & Billing","expect":null},{"do":"Switch to the Free plan from the billing settings. To keep a paid plan but pay less, choose a lower subscriber tier or click Downgrade (Creator Pro to Creator) instead","expect":null}],"confirm_by":null,"effective":"On a paid plan you keep paid features until the end of the current billing period; on a trial, paid features end as soon as you switch","notice":null,"refund":"Kit has a 30-day refund policy: if you cancel, you can ask for anything paid in the last 30 days to be refunded in full","fees":null,"source_ids":["s1","s2","s3","s8","s9","s10","s15","s21","s22"]},{"channel":"direct_web","label":"Delete the account","applies_to":"Any Kit account, free or paid","who":"Only the account owner (the person whose email address created the account), signed in with the password; team members can't delete the account, whatever their permissions","method":"self_serve","start_url":null,"steps":[{"do":"Export your subscriber list and any other data you want to keep, and contact support with any refund request first","expect":null},{"do":"Click Settings in the lower left corner, then go to Account & Billing","expect":"Account Deletion"},{"do":"Scroll down to the Account Deletion section and click Delete my Kit account","expect":"a window asking you to type DELETE ACCOUNT"},{"do":"Type DELETE ACCOUNT, click Continue, enter your password and click Delete my account","expect":null}],"confirm_by":null,"effective":"Kit deletes the account and all its data within 24 to 48 hours of the request; if fewer than 48 hours have passed, Kit may be able to cancel the deletion","notice":null,"refund":"Ask support for any refund before deleting the account; the refund policy covers payments from the last 30 days","fees":null,"source_ids":["s20","s21","s22","s23","s24","s25","s26","s28","s9","s33","s34","s35","s36"]}],"pay_less":[{"type":"free_plan","what":"The Free plan covers up to 10,000 email subscribers with forms, landing pages and broadcasts; everything you built stays, but visual automations and sequences stop running until you upgrade","evidence":"documented","source_ids":["s4","s5","s6","s7"]},{"type":"pause","what":"Pause the account at any time; your data is saved and you can return later at the current plan price","evidence":"documented","source_ids":["s10"]},{"type":"downgrade","what":"After cleaning your list, move to a lower subscriber tier in Account & Billing; it applies on your next billing date if your subscriber count is still under the lower tier's limit. Creator Pro can be downgraded to Creator with the Downgrade button","evidence":"documented","source_ids":["s13","s14","s15"]},{"type":"annual_billing","what":"Annual plans cost 12 months for the price of 10","evidence":"documented","source_ids":["s16"]},{"type":"student_or_nonprofit","what":"Kit offers nonprofit discounts; an existing nonprofit discount carries over to new prices","evidence":"documented","source_ids":["s17"]}],"export":[{"data":"Subscribers: first name, email address, created date and time, status, tags, location, attribution data and custom fields","how":"Open Subscribers, set Status to Confirmed subscriber, select all, then click the three dots and Export; a download link is emailed to the account's email address","format":"CSV","limits":"Export links expire after five days","source_ids":["s29","s30","s31","s32"]}],"after_cancel":{"access_until":"The last day of the billing period (a trial's paid features end as soon as you switch)","data_kept":"On the Free plan or a pause, your data is saved and anything you built stays. Deleting the account permanently deletes all its data (a deletion requested less than 48 hours ago may be reversible)","you_lose":["Visual automations and sequences stop running on the Free plan","Sending, once the list passes 10,000 subscribers on the Free plan","All account data when the account is deleted"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Ask support for any refund (payments from the last 30 days) before deleting the account","Deleting the Kit account doesn't delete the Kit-managed Stripe Express account or the SparkLoop account used for Recommendations","Export subscribers before deleting: the CSV link is emailed and expires after five days","Kit bills for the period ahead, based on active subscribers","Switching from annual to monthly billing goes through the in-app messenger and happens at the end of the annual cycle"]},"sources":[{"id":"s1","url":"https://help.kit.com/en/articles/16627071-the-kit-free-plan","title":"The Kit Free Plan","publisher":"vendor","quote":"You can switch to the Free plan anytime from your billing settings.","supports":"where to switch to the Free plan"},{"id":"s2","url":"https://help.kit.com/en/articles/16627071-the-kit-free-plan","title":"The Kit Free Plan","publisher":"vendor","quote":"If you're on a paid plan, you keep your paid features until the end of your current billing period.","supports":"when a switch to Free takes effect"},{"id":"s3","url":"https://help.kit.com/en/articles/16627071-the-kit-free-plan","title":"The Kit Free Plan","publisher":"vendor","quote":"If you're on a trial, access to paid features ends as soon as you switch.","supports":"trials end at once"},{"id":"s4","url":"https://help.kit.com/en/articles/16627071-the-kit-free-plan","title":"The Kit Free Plan","publisher":"vendor","quote":"Anything you built on a paid plan stays in your account.","supports":"what you keep on the Free plan"},{"id":"s5","url":"https://help.kit.com/en/articles/16627071-the-kit-free-plan","title":"The Kit Free Plan","publisher":"vendor","quote":"Visual automations and sequences stop running while you're on the Free plan, and you'll get them back when you upgrade again.","supports":"what stops on the Free plan"},{"id":"s6","url":"https://help.kit.com/en/articles/16627071-the-kit-free-plan","title":"The Kit Free Plan","publisher":"vendor","quote":"Up to 10,000 email subscribers","supports":"the Free plan's subscriber limit"},{"id":"s7","url":"https://help.kit.com/en/articles/16627071-the-kit-free-plan","title":"The Kit Free Plan","publisher":"vendor","quote":"You'll need to upgrade to a paid plan to keep sending.","supports":"sending stops above the Free limit (section 'When you pass 10,000 subscribers')"},{"id":"s8","url":"https://help.kit.com/en/articles/2502679-billing-at-kit","title":"Billing at Kit","publisher":"vendor","quote":"When you cancel your account, it will remain active until the last day of your billing period.","supports":"when a cancellation takes effect"},{"id":"s9","url":"https://help.kit.com/en/articles/2502679-billing-at-kit","title":"Billing at Kit","publisher":"vendor","quote":"We have a 30-day refund policy, so if you cancel, you can request any funds paid in the last 30 days to be refunded in full.","supports":"the refund policy"},{"id":"s10","url":"https://help.kit.com/en/articles/2502679-billing-at-kit","title":"Billing at Kit","publisher":"vendor","quote":"You can pause or downgrade to the free plan at any time. Your data will be saved, and you can return later at the new plan price.","supports":"pausing or moving to Free keeps your data"},{"id":"s11","url":"https://help.kit.com/en/articles/2502679-billing-at-kit","title":"Billing at Kit","publisher":"vendor","quote":"Your bill is based on your active subscribers, not on emails sent or features used.","supports":"how Kit bills"},{"id":"s12","url":"https://help.kit.com/en/articles/2502679-billing-at-kit","title":"Billing at Kit","publisher":"vendor","quote":"We charge for the billing period ahead.","supports":"billing in advance"},{"id":"s13","url":"https://help.kit.com/en/articles/2502679-billing-at-kit","title":"Billing at Kit","publisher":"vendor","quote":"If you've cleaned your list or removed subscribers, you may be able to move to a lower subscriber tier and reduce your monthly cost.","supports":"moving to a lower tier"},{"id":"s14","url":"https://help.kit.com/en/articles/2502679-billing-at-kit","title":"Billing at Kit","publisher":"vendor","quote":"Your downgrade will apply on your next billing date as long as your subscriber count is still below the lower tier's limit on that date.","supports":"when a tier downgrade applies"},{"id":"s15","url":"https://help.kit.com/en/articles/2502679-billing-at-kit","title":"Billing at Kit","publisher":"vendor","quote":"Go to your account settings' Account & Billing tab and click the Downgrade button.","supports":"downgrading Creator Pro"},{"id":"s16","url":"https://help.kit.com/en/articles/2502679-billing-at-kit","title":"Billing at Kit","publisher":"vendor","quote":"Our annual plans offer 12 months for the price of 10.","supports":"the annual discount"},{"id":"s17","url":"https://help.kit.com/en/articles/2502679-billing-at-kit","title":"Billing at Kit","publisher":"vendor","quote":"If you're already on a nonprofit discount, it will be applied to your new price.","supports":"nonprofit discounts"},{"id":"s18","url":"https://help.kit.com/en/articles/2502679-billing-at-kit","title":"Billing at Kit","publisher":"vendor","quote":"Contact us using the in-app messenger and request to switch from an annual plan to a monthly plan.","supports":"leaving annual billing"},{"id":"s19","url":"https://help.kit.com/en/articles/2502679-billing-at-kit","title":"Billing at Kit","publisher":"vendor","quote":"When you change subscriber tiers or plans, we may pro-rate your next bill accordingly.","supports":"plan changes may be prorated"},{"id":"s20","url":"https://help.kit.com/en/articles/11621148-how-to-delete-your-kit-account","title":"How to delete your Kit account","publisher":"vendor","quote":"First, export any account data, like your subscriber list and Subscribers page graph data, you want to keep.","supports":"export before deleting"},{"id":"s21","url":"https://help.kit.com/en/articles/11621148-how-to-delete-your-kit-account","title":"How to delete your Kit account","publisher":"vendor","quote":"Next, click Settings in the lower left corner of your account.","supports":"where Settings is"},{"id":"s22","url":"https://help.kit.com/en/articles/11621148-how-to-delete-your-kit-account","title":"How to delete your Kit account","publisher":"vendor","quote":"Then, go to Account & Billing from the options.","supports":"the Account & Billing step"},{"id":"s23","url":"https://help.kit.com/en/articles/11621148-how-to-delete-your-kit-account","title":"How to delete your Kit account","publisher":"vendor","quote":"Scroll down to the Account Deletion section and click Delete my Kit account.","supports":"the delete step"},{"id":"s24","url":"https://help.kit.com/en/articles/11621148-how-to-delete-your-kit-account","title":"How to delete your Kit account","publisher":"vendor","quote":"Enter your password. Finally, click Delete my account.","supports":"the final confirm step"},{"id":"s25","url":"https://help.kit.com/en/articles/11621148-how-to-delete-your-kit-account","title":"How to delete your Kit account","publisher":"vendor","quote":"All data in the account will be permanently deleted.","supports":"what deletion removes"},{"id":"s26","url":"https://help.kit.com/en/articles/11621148-how-to-delete-your-kit-account","title":"How to delete your Kit account","publisher":"vendor","quote":"If fewer than 48 hours have passed since your account deletion request, we may be able to cancel the deletion so you can retrieve your account's data.","supports":"a recent deletion may be reversible"},{"id":"s27","url":"https://help.kit.com/en/articles/11621148-how-to-delete-your-kit-account","title":"How to delete your Kit account","publisher":"vendor","quote":"These accounts include the Kit-managed Stripe Express account for digital product payments and SparkLoop for Recommendations.","supports":"linked accounts that are not deleted"},{"id":"s28","url":"https://help.kit.com/en/articles/11621148-how-to-delete-your-kit-account","title":"How to delete your Kit account","publisher":"vendor","quote":"Please contact support with your refund request before deleting your account.","supports":"ask for a refund before deleting"},{"id":"s29","url":"https://help.kit.com/en/articles/2502489-how-to-export-subscribers-in-kit","title":"How to export subscribers in Kit","publisher":"vendor","quote":"Click the three dots (⋮), then Export.","supports":"the export step"},{"id":"s30","url":"https://help.kit.com/en/articles/2502489-how-to-export-subscribers-in-kit","title":"How to export subscribers in Kit","publisher":"vendor","quote":"A download link for the export file will be emailed to your Kit account's email address.","supports":"how the export is delivered"},{"id":"s31","url":"https://help.kit.com/en/articles/2502489-how-to-export-subscribers-in-kit","title":"How to export subscribers in Kit","publisher":"vendor","quote":"Export links expire after five days.","supports":"the export link limit"},{"id":"s32","url":"https://help.kit.com/en/articles/2502489-how-to-export-subscribers-in-kit","title":"How to export subscribers in Kit","publisher":"vendor","quote":"You'll see this data contained in columns within your exported CSV file.","supports":"the export format"},{"id":"s33","url":"https://help.kit.com/en/articles/11621148-how-to-delete-your-kit-account","title":"How to delete your Kit account","publisher":"vendor","quote":"Type \"DELETE ACCOUNT\" (without the quotes) in the window that pops up to confirm, followed by Continue.","supports":"the typed confirmation"},{"id":"s34","url":"https://help.kit.com/en/articles/11621148-how-to-delete-your-kit-account","title":"How to delete your Kit account","publisher":"vendor","quote":"Only the owner of the Kit account—i.e., the person whose email address was used to create the account—can delete it.","supports":"only the account owner can delete the account"},{"id":"s35","url":"https://help.kit.com/en/articles/11621148-how-to-delete-your-kit-account","title":"How to delete your Kit account","publisher":"vendor","quote":"Team members, regardless of their access permissions, cannot delete a Kit account.","supports":"team members can't delete the account"},{"id":"s36","url":"https://help.kit.com/en/articles/11621148-how-to-delete-your-kit-account","title":"How to delete your Kit account","publisher":"vendor","quote":"Once we receive your request, we'll delete your account within 24 to 48 hours.","supports":"when the deletion happens"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["The exact button for moving a paid plan to the Free plan, and the steps to pause, are not documented","Whether deleting the account also ends billing is not stated; the help asks for refund requests before deletion","Kit's Terms of Service page couldn't be read, so auto-renewal and notice terms aren't confirmed","Whether Kit's mobile apps sell subscriptions through Apple or Google was not checked","Which team roles can change billing is not documented (only the account owner can delete the account)"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["Delete route: only the account owner can delete; team members can't, whatever their permissions (added sources)","Delete route: Kit deletes the account within 24 to 48 hours of the request","s7 quote re-copied: it had joined a heading to the sentence","Re-checked every help-center quote; the Terms page still couldn't be read, so auto-renewal and notice stay unverified"]}},"stackcut":{"vendor_id":"kit","name":"Kit (ConvertKit)","recipes":[{"id":"replace-kit","title":"Creator newsletter","best_year_one_net":456}]},"page":"https://stackcut.io/cancel/kit","json":"https://stackcut.io/exits/kit.json","evidence":{"packet_revision":"d6f5e86b44d0e640de42a42d8bed45097a7ae849b8da3a67b9c8c0e7ae614616","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"kit--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"kit--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"klaviyo","name":"Klaviyo","category":"marketing_sales","website":"https://www.klaviyo.com","domains":["klaviyo.com"],"summary":"An Owner or Admin opens Billing, clicks Cancel Plan, picks plans (or Cancel all plans), gives reasons, chooses end of billing cycle or immediately, and types the account name. Cancelling doesn't move you to Free: choose Reactivate to free afterwards. Contracts and invoiced plans go through Support.","routes":[{"channel":"direct_web","label":"Cancel paid plans","applies_to":"Klaviyo plans billed monthly to a card in the account (email, SMS, Reviews and other paid plans)","who":"An account Owner or Admin","method":"self_serve","start_url":null,"steps":[{"do":"Select your account name in the bottom left corner and choose Billing","expect":"Cancel Plan"},{"do":"Click Cancel Plan, select the plans to cancel (Cancel all plans to cancel everything), then click Continue","expect":"a list of reasons for cancelling"},{"do":"Select your reasons, then click Continue","expect":"At the end of the billing cycle (recommended)"},{"do":"Choose At the end of the billing cycle (recommended) or Immediately","expect":null},{"do":"Enter the account name to confirm, click Cancel Plan, then click Exit","expect":null},{"do":"To keep using Klaviyo for free afterwards: in Billing open the Preference tab, scroll to Reactivate your account, click Reactivate to free and confirm","expect":null}],"confirm_by":null,"effective":"With end of billing cycle, campaigns and flows keep sending until the cycle's last day; then sending, integrations and future payments stop. Immediately cancels the plan at once: integrations and payments stop and flows go to draft","notice":"Klaviyo's Terms require notice at least five days before renewal on a monthly billing cycle (30 days on any other cycle), given as its Cancellation page describes. Downgrade more than 24 hours before the billing cycle turns over to avoid the next monthly charge","refund":"None: Klaviyo won't refund the rest of the billing cycle if you cancel immediately, and fees are non-refundable","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s14","s15","s16","s45"]},{"channel":"direct_web","label":"Close the account","applies_to":"Any Klaviyo account, free or paid, when you want the account and its data deleted","who":"An account Owner (Admins can't close an account)","method":"self_serve","start_url":null,"steps":[{"do":"Open Billing (account name in the bottom left corner, then Billing)","expect":null},{"do":"On a paid plan, click Cancel Plan at the top of the page, check Close account and click Continue; on the free plan, click Close account","expect":"a list of reasons for cancelling"},{"do":"Select your reasons and click Continue","expect":"Export any data you want to keep"},{"do":"Export campaign and flow analytics, profiles or templates you want, then click Continue","expect":null},{"do":"Confirm the account name, click Close account, then select Exit account","expect":null}],"confirm_by":null,"effective":"The account closes and all data in it is deleted","notice":null,"refund":null,"fees":null,"source_ids":["s1","s17","s18","s19","s20","s21","s22"]},{"channel":"sales_contract","label":"Manually billed plans and contracts","applies_to":"Manually billed (invoiced) accounts, offered for plans of $2,000 or more a month, and contracts longer than one month","who":"An account Owner or Admin, through Klaviyo Support or your Klaviyo representative","method":"contact_sales","start_url":"https://help.klaviyo.com/hc/en-us","steps":[{"do":"Check your contract for the term end date: such accounts renew automatically for the same term length","expect":null},{"do":"Contact Klaviyo Support or your Klaviyo representative to cancel, at least 30 days before the end of a non-monthly term (five days for monthly), and keep Klaviyo's confirmation","expect":null}],"confirm_by":"Klaviyo's Terms say the non-renewal notice must be confirmed by Klaviyo","effective":"At the end of the contract term","notice":"At least 30 days before renewal on any billing cycle other than monthly; five days on a monthly cycle","refund":"Fees are non-refundable","fees":null,"source_ids":["s9","s10","s12","s23","s24","s25","s26","s42","s43"]}],"pay_less":[{"type":"free_plan","what":"The free plan allows up to 250 profiles and 500 emails a month. To move there, cancel your paid plans, then choose Reactivate to free; turn flows back to live and re-schedule campaigns afterwards","evidence":"documented","source_ids":["s27","s7","s28"]},{"type":"downgrade","what":"Move to a lower tier (Owners and Admins): Billing, Change plan, Edit the plan and pick a smaller one. It takes effect at the next billing cycle, you must already have fewer active profiles than the new plan allows, and there's no refund for the rest of the cycle. You can also cancel single plans, such as SMS, and keep the rest","evidence":"documented","source_ids":["s29","s30","s31","s32","s33","s2"]}],"export":[{"data":"Lists and segments (profiles with their properties and consent)","how":"Audience, Lists & Segments, open the list or segment, then Manage List and Export List to CSV","format":"CSV","limits":"Only Owner, Admin and Analyst users can export; recent exports stay under Settings, Other, Downloads for 30 days","source_ids":["s34","s35","s36"]},{"data":"Email templates","how":"Content, Templates, open the template's options menu and click Export","format":"HTML","limits":null,"source_ids":["s37"]}],"after_cancel":{"access_until":"The last day of the billing cycle if you chose end of billing cycle; right away if you chose Immediately","data_kept":"A cancelled account stays and can be reactivated to the free plan. Closing the account deletes all its data. Klaviyo's Terms say it has no obligation to keep data after termination, and a free account inactive for 12 months or more may be terminated","you_lose":["Sending messages, integrations and future payments at the end of the billing cycle","Flows with SMS messages: disabled at once if you cancel an SMS plan immediately, or on the last day of the billing cycle if you cancel it at the end of the cycle","Live flows and scheduled campaigns: after reactivating to free you have to turn them back on","All account data, if you close the account"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The flow asks you to select reasons for cancelling before you continue, then to type the account name to confirm","tips":["Cancelling is not the same as going free: after cancelling, choose Reactivate to free in Billing, Preference","Only Owners can close an account; Owners and Admins can cancel or downgrade","Klaviyo recommends removing your ecommerce platform integration before cancelling","Choose end of billing cycle: Immediately ends service now and refunds nothing","Downgrade more than 24 hours before the billing cycle turns over","Invoiced accounts and contracts longer than a month can't use the self-serve cancel: contact Support"]},"sources":[{"id":"s1","url":"https://help.klaviyo.com/hc/en-us/articles/1260805043069","title":"How to update your billing address or billing email address","publisher":"vendor","quote":"Select your account name in the bottom left corner.","supports":"how to reach Billing"},{"id":"s2","url":"https://help.klaviyo.com/hc/en-us/articles/1260805595309","title":"How to downgrade to free, cancel a plan, or close your Klaviyo account","publisher":"vendor","quote":"Only account Owners or Admins can","supports":"who can cancel or downgrade to free"},{"id":"s3","url":"https://help.klaviyo.com/hc/en-us/articles/1260805595309","title":"How to downgrade to free, cancel a plan, or close your Klaviyo account","publisher":"vendor","quote":"In the Billing section, click Cancel Plan.","supports":"where cancelling starts"},{"id":"s4","url":"https://help.klaviyo.com/hc/en-us/articles/1260805595309","title":"How to downgrade to free, cancel a plan, or close your Klaviyo account","publisher":"vendor","quote":"Select the plan(s) you want to cancel. If you want to cancel your account, select Cancel all plans.","supports":"choosing plans to cancel"},{"id":"s5","url":"https://help.klaviyo.com/hc/en-us/articles/1260805595309","title":"How to downgrade to free, cancel a plan, or close your Klaviyo account","publisher":"vendor","quote":"Select the reason(s) you want to cancel, then click Continue.","supports":"the reasons step"},{"id":"s6","url":"https://help.klaviyo.com/hc/en-us/articles/1260805595309","title":"How to downgrade to free, cancel a plan, or close your Klaviyo account","publisher":"vendor","quote":"At the end of the billing cycle (recommended)","supports":"the timing choice"},{"id":"s7","url":"https://help.klaviyo.com/hc/en-us/articles/1260805595309","title":"How to downgrade to free, cancel a plan, or close your Klaviyo account","publisher":"vendor","quote":"Scroll down to the Reactivate your account section.","supports":"moving to the free plan after cancelling"},{"id":"s8","url":"https://help.klaviyo.com/hc/en-us/articles/1260805595309","title":"How to downgrade to free, cancel a plan, or close your Klaviyo account","publisher":"vendor","quote":"Campaigns and flows will continue to send until the date listed as the last day of this billing cycle.","supports":"when an end-of-cycle cancellation takes effect"},{"id":"s9","url":"https://help.klaviyo.com/hc/en-us/articles/1260805595309","title":"How to downgrade to free, cancel a plan, or close your Klaviyo account","publisher":"vendor","quote":"Klaviyo will not issue a refund for the remainder of the billing cycle","supports":"no refund for an immediate cancellation"},{"id":"s10","url":"https://www.klaviyo.com/legal/terms-of-service","title":"Klaviyo Terms of Service","publisher":"vendor","quote":"at least (i) five (5) days prior notice if on a monthly billing cycle, or (ii) thirty (30) days prior notice if on any other billing cycle","supports":"the non-renewal notice periods"},{"id":"s11","url":"https://help.klaviyo.com/hc/en-us/articles/115000976672","title":"How Klaviyo billing works","publisher":"vendor","quote":"You MUST downgrade more than 24 hours before your billing/usage cycle turns over to avoid monthly charges.","supports":"the 24-hour cut-off"},{"id":"s12","url":"https://www.klaviyo.com/legal/terms-of-service","title":"Klaviyo Terms of Service","publisher":"vendor","quote":"All Fees for Services are due and payable in US Dollars and are non-refundable.","supports":"fees are non-refundable"},{"id":"s13","url":"https://help.klaviyo.com/hc/en-us/articles/1260805595309","title":"How to downgrade to free, cancel a plan, or close your Klaviyo account","publisher":"vendor","quote":"At the end of your billing cycle, you will no longer be able to send messages in Klaviyo and all integrations and future payments will be disabled.","supports":"what stops at the end of the cycle"},{"id":"s14","url":"https://help.klaviyo.com/hc/en-us/articles/1260805595309","title":"How to downgrade to free, cancel a plan, or close your Klaviyo account","publisher":"vendor","quote":"Enter the account name to confirm.","supports":"the confirmation step"},{"id":"s15","url":"https://help.klaviyo.com/hc/en-us/articles/1260805595309","title":"How to downgrade to free, cancel a plan, or close your Klaviyo account","publisher":"vendor","quote":"Click Reactivate to free.","supports":"the Reactivate to free step"},{"id":"s16","url":"https://help.klaviyo.com/hc/en-us/articles/115000976672","title":"How Klaviyo billing works","publisher":"vendor","quote":"All Klaviyo plans are billed on a monthly basis, which starts the day you begin a paid plan.","supports":"monthly billing"},{"id":"s17","url":"https://help.klaviyo.com/hc/en-us/articles/1260805595309","title":"How to downgrade to free, cancel a plan, or close your Klaviyo account","publisher":"vendor","quote":"Only Owners can close an account.","supports":"who can close the account"},{"id":"s18","url":"https://help.klaviyo.com/hc/en-us/articles/1260805595309","title":"How to downgrade to free, cancel a plan, or close your Klaviyo account","publisher":"vendor","quote":"Check Close account.","supports":"the close option on paid plans"},{"id":"s19","url":"https://help.klaviyo.com/hc/en-us/articles/1260805595309","title":"How to downgrade to free, cancel a plan, or close your Klaviyo account","publisher":"vendor","quote":"Export any data you want to keep","supports":"the export prompt before closing"},{"id":"s20","url":"https://help.klaviyo.com/hc/en-us/articles/1260805595309","title":"How to downgrade to free, cancel a plan, or close your Klaviyo account","publisher":"vendor","quote":"Click Close account.","supports":"the final close step"},{"id":"s21","url":"https://help.klaviyo.com/hc/en-us/articles/1260805595309","title":"How to downgrade to free, cancel a plan, or close your Klaviyo account","publisher":"vendor","quote":"Once you close your account, all data within the account will be deleted.","supports":"closing deletes all data"},{"id":"s22","url":"https://help.klaviyo.com/hc/en-us/articles/1260805595309","title":"How to downgrade to free, cancel a plan, or close your Klaviyo account","publisher":"vendor","quote":"Select Exit account.","supports":"the last step"},{"id":"s23","url":"https://help.klaviyo.com/hc/en-us/articles/1260805595309","title":"How to downgrade to free, cancel a plan, or close your Klaviyo account","publisher":"vendor","quote":"Have a contract that is greater than 1 month.","supports":"who can't use the self-serve cancel"},{"id":"s24","url":"https://help.klaviyo.com/hc/en-us/articles/1260805595309","title":"How to downgrade to free, cancel a plan, or close your Klaviyo account","publisher":"vendor","quote":"To cancel your subscription when being manually billed, please contact our Support team.","supports":"how contract and invoiced accounts cancel"},{"id":"s25","url":"https://www.klaviyo.com/legal/terms-of-service","title":"Klaviyo Terms of Service","publisher":"vendor","quote":"Each applicable Service Order shall automatically renew for successive subscription terms of the same length, unless either party provides notice","supports":"auto-renewal of orders"},{"id":"s26","url":"https://www.klaviyo.com/legal/terms-of-service","title":"Klaviyo Terms of Service","publisher":"vendor","quote":"as detailed in the Cancellation page on the Klaviyo website, which must be confirmed by Klaviyo","supports":"how notice is given, and that Klaviyo confirms it"},{"id":"s27","url":"https://help.klaviyo.com/hc/en-us/articles/360050759151","title":"Understanding how free and paid plans differ","publisher":"vendor","quote":"you are limited to sending a maximum of 500 emails per month and up to 250 profiles","supports":"free plan limits"},{"id":"s28","url":"https://help.klaviyo.com/hc/en-us/articles/1260805595309","title":"How to downgrade to free, cancel a plan, or close your Klaviyo account","publisher":"vendor","quote":"You will need to turn flows back to live and re-schedule your campaigns once you reactivate your account back to a free subscription.","supports":"flows must be turned back on after going free"},{"id":"s29","url":"https://help.klaviyo.com/hc/en-us/articles/8356575957275","title":"How to add or change a plan in Klaviyo","publisher":"vendor","quote":"Click Edit for the plan you want to change.","supports":"changing a plan's tier"},{"id":"s30","url":"https://help.klaviyo.com/hc/en-us/articles/8356575957275","title":"How to add or change a plan in Klaviyo","publisher":"vendor","quote":"the payment downgrade and decreased plan limits go into effect as of your next billing cycle","supports":"when a downgrade takes effect"},{"id":"s31","url":"https://help.klaviyo.com/hc/en-us/articles/8356575957275","title":"How to add or change a plan in Klaviyo","publisher":"vendor","quote":"You must have fewer active profiles than the plan you want to downgrade to.","supports":"the profile limit on downgrades"},{"id":"s32","url":"https://help.klaviyo.com/hc/en-us/articles/115000976672","title":"How Klaviyo billing works","publisher":"vendor","quote":"Klaviyo does not offer refunds for mid-cycle downgrades.","supports":"no refund on downgrade"},{"id":"s33","url":"https://help.klaviyo.com/hc/en-us/articles/8356575957275","title":"How to add or change a plan in Klaviyo","publisher":"vendor","quote":"Only Owners and Admins can change plans within Klaviyo.","supports":"who can downgrade"},{"id":"s34","url":"https://help.klaviyo.com/hc/en-us/articles/4401830387099","title":"How to migrate off of Klaviyo","publisher":"vendor","quote":"Select the Manage List dropdown. Choose Export List to CSV.","supports":"exporting lists and segments"},{"id":"s35","url":"https://help.klaviyo.com/hc/en-us/articles/4401830387099","title":"How to migrate off of Klaviyo","publisher":"vendor","quote":"only Owner, Admin, and Analyst users can export lists and segment","supports":"who can export"},{"id":"s36","url":"https://help.klaviyo.com/hc/en-us/articles/4401830387099","title":"How to migrate off of Klaviyo","publisher":"vendor","quote":"Navigate to Settings > Other > Downloads to access exports from the last 30 days.","supports":"where exports are kept, and for how long"},{"id":"s37","url":"https://help.klaviyo.com/hc/en-us/articles/4401830387099","title":"How to migrate off of Klaviyo","publisher":"vendor","quote":"Navigate to Content > Templates.","supports":"exporting templates"},{"id":"s38","url":"https://help.klaviyo.com/hc/en-us/articles/4401830387099","title":"How to migrate off of Klaviyo","publisher":"vendor","quote":"Klaviyo recommends that you remove your ecommerce platform integration before canceling your account.","supports":"remove integrations first"},{"id":"s39","url":"https://help.klaviyo.com/hc/en-us/articles/1260805595309","title":"How to downgrade to free, cancel a plan, or close your Klaviyo account","publisher":"vendor","quote":"If you cancel an SMS plan, any flows that contain an SMS message will completely disable immediately.","supports":"cancelling SMS disables SMS flows"},{"id":"s40","url":"https://www.klaviyo.com/legal/terms-of-service","title":"Klaviyo Terms of Service","publisher":"vendor","quote":"Klaviyo shall have no obligation to retain any Customer Data after any termination or expiration of this Agreement and may delete all Customer Data, unless required by applicable law.","supports":"data after termination"},{"id":"s41","url":"https://www.klaviyo.com/legal/terms-of-service","title":"Klaviyo Terms of Service","publisher":"vendor","quote":"Customer is on a free-tiered account and such account is inactive for a period of twelve (12) months or more","supports":"inactive free accounts may be terminated"},{"id":"s42","url":"https://help.klaviyo.com/hc/en-us/articles/18745921973915","title":"Understanding manual billing","publisher":"vendor","quote":"Klaviyo does not allow manual billing if you only need it for a temporary reason","supports":"manual billing is contract-based"},{"id":"s43","url":"https://help.klaviyo.com/hc/en-us/articles/18745921973915","title":"Understanding manual billing","publisher":"vendor","quote":"Your Klaviyo plans total $2,000 or more per month.","supports":"which accounts can be manually billed"},{"id":"s44","url":"https://help.klaviyo.com/hc/en-us/articles/56142459211675","title":"Understanding free plan limits and upgrading in Klaviyo Starter in Shopify","publisher":"vendor","quote":"When you choose to upgrade, you'll be taken to Klaviyo to pick a plan","supports":"Shopify Starter upgrades are billed on klaviyo.com"},{"id":"s45","url":"https://help.klaviyo.com/hc/en-us/articles/1260805595309","title":"How to downgrade to free, cancel a plan, or close your Klaviyo account","publisher":"vendor","quote":"Integrations and future payments will be disabled. Flows will be put into draft mode and no longer send.","supports":"what the Immediately option does"},{"id":"s46","url":"https://help.klaviyo.com/hc/en-us/articles/1260805595309","title":"How to downgrade to free, cancel a plan, or close your Klaviyo account","publisher":"vendor","quote":"cancel your SMS plan at the end of the billing cycle, all flows with SMS messages will disable entirely on the last day of the billing cycle","supports":"SMS flows stop on the cycle's last day when an SMS plan is cancelled at the end of the cycle"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["No confirmation email after cancelling or closing is documented","The Terms point to a 'Cancellation page' for non-renewal notice without a link; the help article on cancelling is taken to be that page","Prices for the lower paid tiers aren't confirmed here; they are on Klaviyo's pricing page","No Shopify, Apple or Google billing is documented: Klaviyo Starter in Shopify sends upgrades to klaviyo.com"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked all three routes against Klaviyo's cancel article, manual billing article and Terms (updated December 17, 2025): steps, roles, timing options, notice periods and refunds confirmed","Immediately option: added that integrations and payments stop and flows go to draft (s45)","SMS flows: they stop at once only when you cancel immediately; with end of cycle they stop on the cycle's last day (s46)","Contracts route: Owners or Admins can cancel, not only the Owner","Export steps (lists, segments, templates) confirmed on Klaviyo's migration article"]}},"page":"https://stackcut.io/cancel/klaviyo","json":"https://stackcut.io/exits/klaviyo.json","evidence":{"packet_revision":"aa10ec73c70340157b9bda1f61849cbee946f96669ceb2bb99fdd187239269c6","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"klaviyo--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"klaviyo--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"klaviyo--sales-contract--r3","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"krea","name":"Krea","category":"design_creative","website":"https://www.krea.ai","domains":["krea.ai"],"summary":"Cancel in the Stripe portal from Krea's Billing page (Manage Subscription). Premium lasts until the billing period ends, then the account is on the free tier. A refund is offered in the cancel flow only if the workspace used under 650 compute units and 20 generations this month.","routes":[{"channel":"direct_web","applies_to":"Krea paid plans (such as Pro, Max and Business) billed by Krea through Stripe, monthly or yearly","who":"The signed-in subscriber; in a team workspace, plans are assigned by team owners or admins","method":"self_serve","start_url":"https://www.krea.ai/settings/billing","steps":[{"do":"Sign in and go to the Billing page","expect":"Manage Subscription"},{"do":"Click Manage Subscription to open the Stripe customer portal","expect":"the Stripe customer portal"},{"do":"In the portal, choose to cancel your subscription; if your workspace qualifies, a refund is offered during this flow","expect":null}],"confirm_by":null,"effective":"You keep premium access until the end of the current billing period and aren't charged after that","notice":"All subscriptions auto-renew by default (monthly plans on the same date each month): cancel in account settings before the end of the recurring term to avoid the next charge","refund":"Krea doesn't refund fees already paid or give prorated refunds, except that a refund is offered automatically in the cancel flow when the workspace has used under 650 compute units and fewer than 20 generations in the current month; it takes 5 to 10 business days to arrive","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s14","s15","s31","s32"],"label":"Cancel the plan online"},{"channel":"direct_web","label":"Close the account by email","applies_to":"Ending use of Krea entirely and terminating the account","who":"The account holder","method":"email","start_url":null,"steps":[{"do":"Download anything you want to keep: terminating the account may destroy its content","expect":null},{"do":"Email support@krea.ai asking to terminate your Krea account, before the end of the recurring term if you want to avoid the next charge","expect":null}],"confirm_by":null,"effective":"Paid services can't be ended before the end of the period you've already paid for","notice":null,"refund":"No refund of fees already paid","fees":null,"source_ids":["s16","s17","s32","s33","s12"]}],"pay_less":[{"type":"free_plan","what":"Downgrading to the free tier is the same as cancelling. The free tier gives 100 compute units a day and basic features, with no credit card required","evidence":"documented","source_ids":["s18","s19","s20"]},{"type":"downgrade","what":"In a team workspace, owners or admins can move members to a lower plan (for example Pro to Basic); the downgrade is scheduled for the end of the current billing period, and downgrade credits are virtually refunded or subtracted from the next invoice","evidence":"documented","source_ids":["s15","s21","s22"]},{"type":"annual_billing","what":"Yearly plans save 40% compared with monthly","evidence":"documented","source_ids":["s23"]}],"export":[],"after_cancel":{"access_until":"The end of the current billing period","data_kept":"After a cancellation, account history, previous creations and compute unit usage history are kept and stay accessible. Terminating the account itself may destroy the content associated with it","you_lose":["Premium access and the plan's monthly compute units; individual plans' unused units don't roll over","Content tied to the account, if you terminate the account rather than just cancel"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancelling happens in the Stripe customer portal, opened from Manage Subscription on the Billing page","If the Billing page doesn't show the cancel option, Krea suggests trying a different browser","Compute packs are separate from the subscription and must be used within 90 days","Business and Enterprise plans roll over unused compute units; individual plans don't","Check eligibility for the automatic refund before generating more: it needs under 650 compute units used and fewer than 20 generations this month","To close the account itself, email support@krea.ai; terminating it may destroy your content"]},"sources":[{"id":"s1","url":"https://www.krea.ai/docs/user-guide/help-and-support/manage-subscriptions","title":"Manage Subscriptions","publisher":"vendor","quote":"Go to the Billing page (make sure you are logged in)","supports":"where the flow starts"},{"id":"s2","url":"https://www.krea.ai/docs/user-guide/help-and-support/manage-subscriptions","title":"Manage Subscriptions","publisher":"vendor","quote":"Click the \"Manage Subscription\" button to open the Stripe customer portal","supports":"the Manage Subscription button"},{"id":"s3","url":"https://www.krea.ai/docs/user-guide/help-and-support/manage-subscriptions","title":"Manage Subscriptions","publisher":"vendor","quote":"In the portal, choose to cancel your subscription","supports":"the cancel step"},{"id":"s4","url":"https://www.krea.ai/docs/user-guide/help-and-support/manage-subscriptions","title":"Manage Subscriptions","publisher":"vendor","quote":"You keep premium access until the end of your current billing period","supports":"when access ends"},{"id":"s5","url":"https://www.krea.ai/docs/user-guide/help-and-support/manage-subscriptions","title":"Manage Subscriptions","publisher":"vendor","quote":"Wait for billing period to end, then you won't be charged after that","supports":"no further charges"},{"id":"s6","url":"https://www.krea.ai/docs/user-guide/help-and-support/manage-subscriptions","title":"Manage Subscriptions","publisher":"vendor","quote":"All subscriptions auto-renew by default","supports":"auto-renewal"},{"id":"s7","url":"https://www.krea.ai/docs/user-guide/help-and-support/manage-subscriptions","title":"Manage Subscriptions","publisher":"vendor","quote":"If you are eligible for a refund, you will be automatically offered one","supports":"the refund offer"},{"id":"s8","url":"https://www.krea.ai/docs/user-guide/help-and-support/refunds-and-billing","title":"Refunds and Billing","publisher":"vendor","quote":"To be eligible for a refund, workspace usage must be below 650 compute units and must have less than 20 generations for the current month.","supports":"refund eligibility (this month's usage)"},{"id":"s9","url":"https://www.krea.ai/docs/user-guide/help-and-support/refunds-and-billing","title":"Refunds and Billing","publisher":"vendor","quote":"If you are eligible, you will be automatically offered a refund during the cancellation flow","supports":"where the refund is offered"},{"id":"s10","url":"https://www.krea.ai/docs/user-guide/help-and-support/refunds-and-billing","title":"Refunds and Billing","publisher":"vendor","quote":"Refunds typically take 5-10 business days to appear in your account","supports":"refund timing"},{"id":"s11","url":"https://www.krea.ai/docs/user-guide/help-and-support/refunds-and-billing","title":"Refunds and Billing","publisher":"vendor","quote":"Subscriptions renew on the same date each month","supports":"renewal date"},{"id":"s12","url":"https://www.krea.ai/terms","title":"Terms of Use","publisher":"vendor","quote":"EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, KREA WILL NOT REFUND ANY FEES THAT YOU HAVE ALREADY PAID","supports":"no refunds by default"},{"id":"s13","url":"https://www.krea.ai/terms","title":"Terms of Use","publisher":"vendor","quote":"you will not be eligible for a prorated refund of any portion of the subscription fee","supports":"no prorated refunds"},{"id":"s14","url":"https://www.krea.ai/terms","title":"Terms of Use","publisher":"vendor","quote":"any Paid Services you have signed up for will be automatically extended for successive renewal periods","supports":"automatic renewal"},{"id":"s15","url":"https://www.krea.ai/docs/user-guide/features/teams","title":"Teams","publisher":"vendor","quote":"Only team owners/admins can assign plans to members.","supports":"who manages team plans"},{"id":"s16","url":"https://www.krea.ai/terms","title":"Terms of Use","publisher":"vendor","quote":"You're free to do that at any time by contacting us at","supports":"terminating the account by contacting Krea (the link goes to support@krea.ai)"},{"id":"s17","url":"https://www.krea.ai/terms","title":"Terms of Use","publisher":"vendor","quote":"Account termination may result in destruction of any Content associated with your account","supports":"content may be destroyed"},{"id":"s18","url":"https://www.krea.ai/docs/user-guide/help-and-support/manage-subscriptions","title":"Manage Subscriptions","publisher":"vendor","quote":"Downgrading to free tier is the same as cancelling","supports":"cancelling leaves the free tier"},{"id":"s19","url":"https://www.krea.ai/docs/user-guide/help-and-support/manage-subscriptions","title":"Manage Subscriptions","publisher":"vendor","quote":"Limited compute units (100/day)","supports":"the free tier allowance"},{"id":"s20","url":"https://www.krea.ai/pricing","title":"Pricing","publisher":"vendor","quote":"No credit card required","supports":"the free tier needs no card"},{"id":"s21","url":"https://www.krea.ai/docs/user-guide/features/teams","title":"Teams","publisher":"vendor","quote":"Scheduled for the end of the current billing period.","supports":"when a downgrade applies"},{"id":"s22","url":"https://www.krea.ai/docs/user-guide/features/teams","title":"Teams","publisher":"vendor","quote":"Downgrade credits are virtually refunded or subtracted from the next invoice/upgrade.","supports":"downgrade credits"},{"id":"s23","url":"https://www.krea.ai/pricing","title":"Pricing","publisher":"vendor","quote":"Save 40% on yearly plans","supports":"the yearly discount"},{"id":"s24","url":"https://www.krea.ai/docs/user-guide/help-and-support/manage-subscriptions","title":"Manage Subscriptions","publisher":"vendor","quote":"Your account history is retained","supports":"data kept after cancelling"},{"id":"s25","url":"https://www.krea.ai/docs/user-guide/help-and-support/manage-subscriptions","title":"Manage Subscriptions","publisher":"vendor","quote":"Previous creations remain accessible","supports":"creations stay accessible"},{"id":"s26","url":"https://www.krea.ai/docs/user-guide/help-and-support/manage-subscriptions","title":"Manage Subscriptions","publisher":"vendor","quote":"Compute unit usage history is preserved","supports":"usage history kept"},{"id":"s27","url":"https://www.krea.ai/docs/user-guide/help-and-support/compute-units","title":"Compute Units","publisher":"vendor","quote":"Compute units currently do not roll over for individual plans.","supports":"unused units don't carry over"},{"id":"s28","url":"https://www.krea.ai/docs/user-guide/help-and-support/compute-units","title":"Compute Units","publisher":"vendor","quote":"Compute units do roll over for business and enterprise plans.","supports":"Business and Enterprise rollover"},{"id":"s29","url":"https://www.krea.ai/docs/user-guide/help-and-support/compute-units","title":"Compute Units","publisher":"vendor","quote":"The purchased amount of compute units must be used within 90 days and they do not refresh.","supports":"compute packs expire"},{"id":"s30","url":"https://www.krea.ai/docs/user-guide/help-and-support/manage-subscriptions","title":"Manage Subscriptions","publisher":"vendor","quote":"Try a different browser if the issue persists","supports":"troubleshooting a missing cancel option"},{"id":"s31","url":"https://www.krea.ai/terms","title":"Terms of Use","publisher":"vendor","quote":"To change or resign your Paid Services at any time, go to account settings","supports":"cancelling in account settings"},{"id":"s32","url":"https://www.krea.ai/terms","title":"Terms of Use","publisher":"vendor","quote":"YOU MUST CANCEL THE APPLICABLE PAID SERVICE THROUGH YOUR ACCOUNT SETTINGS OR TERMINATE YOUR KREA ACCOUNT BEFORE THE END OF THE RECURRING TERM.","supports":"cancel, or terminate the account, before the recurring term ends"},{"id":"s33","url":"https://www.krea.ai/terms","title":"Terms of Use","publisher":"vendor","quote":"PAID SERVICES CANNOT BE TERMINATED BEFORE THE END OF THE PERIOD FOR WHICH YOU HAVE ALREADY PAID","supports":"paid time can't be ended early"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Whether Krea's mobile app sells subscriptions through the App Store, and how to cancel those, isn't covered in Krea's docs","How to download your images and videos in bulk before closing the account isn't documented","How Enterprise contracts are cancelled, and any notice they require, isn't documented","The Stripe portal's own screens and any confirmation email after cancelling aren't described"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked the Billing page and Stripe portal steps, timing, auto-renewal and refund rules against Krea's subscription, refund, teams and compute-unit docs and its Terms: confirmed","Refund eligibility is per month: under 650 compute units and fewer than 20 generations in the current month (s8)","Added the Terms: cancel in account settings or terminate the account before the recurring term ends (s32); paid services can't be ended before the paid period ends (s33)","Account closing: the Terms' contact link goes to support@krea.ai, now named in the steps","Basic isn't on Krea's pricing page, so the route no longer lists it; the downgrade item is now the team-plan change the Teams doc describes"]}},"page":"https://stackcut.io/cancel/krea","json":"https://stackcut.io/exits/krea.json","evidence":{"packet_revision":"541540fc07d3f9d9f9ebca7dd72a2f598a551cc8b7284cbefd99b49650e49d2d","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"krea--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"krea--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"langchain","name":"LangSmith (LangChain)","category":"developer_tools","website":"https://www.langchain.com","domains":["langchain.com","smith.langchain.com","docs.langchain.com"],"summary":"LangSmith's self-serve Developer and Plus plans are managed by an Organization Admin under Settings > Billing and Usage, but LangChain doesn't document a cancel button. Enterprise Order Forms renew for a year unless written notice is given at least 30 days before term end, copying legal@langchain.dev. Export traces first.","routes":[{"channel":"direct_web","label":"Developer and Plus plans","applies_to":"Self-serve LangSmith Developer and Plus plans, billed monthly","who":"An Organization Admin (in Developer organizations every user is an Organization Admin by default)","method":"self_serve","start_url":"https://smith.langchain.com/settings/payments","steps":[{"do":"Sign in as an Organization Admin and go to Settings, then Billing and Usage, and open the Plans and Billing tab","expect":"Plans and Billing"},{"do":"Remove the users you no longer need from the organization, including pending invites, since invited users count as seats","expect":null},{"do":"To cap trace charges, go to Settings, then Billing and Usage, then Usage limits, and set a spend limit for each workspace","expect":null}],"confirm_by":null,"effective":"Seats are billed monthly on the 1st; a removed seat earns no credit for the current month","notice":null,"refund":"No credit for removed seats","fees":"Traces are billed monthly in arrears for your usage, so a final usage bill follows","source_ids":["s11","s12","s13","s17","s27","s28","s29","s30","s31","s32"]},{"channel":"sales_contract","label":"Enterprise order forms","applies_to":"Enterprise plans and other subscriptions set by a signed Order Form","who":"The customer named in the Order Form","method":"email","start_url":null,"steps":[{"do":"Check the end date of the current Subscription Term in your Order Form, then count back 30 days","expect":null},{"do":"Send written notice of non-renewal (email is sufficient) to the notice address in your Order Form before that deadline, and copy legal@langchain.dev, which the terms require for a notice to be effective","expect":null}],"confirm_by":"Keep a copy of the notice; email notices are deemed received on the next business day unless a delivery failure notice is received","effective":"At the end of the current Subscription Term; when the agreement ends, access to the LangSmith Platform ends. Without notice, the term renews for one year on the same terms unless the Order Form says otherwise","notice":"Written notice of non-renewal at least 30 days before the end of the then-current Subscription Term; email is sufficient, and notices to LangChain must copy legal@langchain.dev","refund":"Except as expressly provided in the agreement, all payment obligations are non-cancelable, and Fees paid are non-refundable","fees":"Fees are billed annually in advance, and payment obligations are non-cancelable for the term","source_ids":["s1","s2","s3","s4","s5","s6","s24","s25","s33","s34"]}],"pay_less":[{"type":"free_plan","what":"Developer plan: $0 for 1 seat with up to 5k base traces a month, then pay-as-you-go","evidence":"documented","source_ids":["s14"]},{"type":"seat_reduction","what":"Remove users and pending invites you don't need; an Organization Admin can remove users, seats are billed on the 1st and removed seats earn no credit","evidence":"documented","source_ids":["s11","s27","s28"]},{"type":"discount_program","what":"Startup plan with discounted rates and credits for VC-backed startups, up to $10,000 in credits","evidence":"documented","source_ids":["s15","s16"]}],"export":[{"data":"LangSmith trace data","how":"Use Bulk Data Export, which writes to an S3 or S3-compatible bucket that you provide with write access granted to LangSmith","format":"Parquet","limits":"Customers who signed up after August 3, 2026 need the Enterprise plan; earlier sign-ups can use it on Plus or Enterprise until February 1, 2027. Bulk exports have a 72-hour runtime timeout, and each workspace can create at most 250 bulk exports per hour","source_ids":["s18","s19","s20","s21","s22","s23"]},{"data":"Customer Data from Cloud Deployments","how":"Export as described in the documentation, on written request, during the Subscription Term or within 30 days after it","format":null,"limits":"Subject to the retention period you configured; the 30-day post-termination export right does not apply to No Charge Access","source_ids":["s8","s26","s9"]}],"after_cancel":{"access_until":"For Enterprise Order Forms, access ends when the agreement terminates or expires. For self-serve plans, the end of access isn't documented","data_kept":"For Enterprise, LangChain deletes Customer Data in its custody within 30 days of a written request after termination; export stays subject to your configured retention period. Retention after a self-serve organization closes isn't documented","you_lose":["Access to the LangSmith Platform once the agreement terminates","Customer Data in Cloud Deployments once the 30-day post-termination export window closes"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Only an Organization Admin can manage billing settings and remove users","Invited users count as billed seats, so revoke pending invites too","Base traces are kept only 14 days (extended traces 180 days), so export what you need soon","Trace usage is billed in arrears, so a usage bill can follow after you stop","Enterprise non-renewal can be sent by email, at least 30 days before the term ends, with a copy to legal@langchain.dev","A free trial ends when the trial period ends unless you enter a paid Order Form"]},"sources":[{"id":"s1","url":"https://www.langchain.com/terms-of-service","title":"LangChain Terms of Service","publisher":"vendor","quote":"Except as expressly provided in this Agreement, all payment obligations are non-cancelable, and Fees paid are non-refundable.","supports":"fees cannot be cancelled or refunded, except as the agreement provides"},{"id":"s2","url":"https://www.langchain.com/terms-of-service","title":"LangChain Terms of Service","publisher":"vendor","quote":"Unless otherwise specified in an Order Form, a Subscription Term will automatically renew for one (1) year on the same terms,","supports":"automatic one-year renewal"},{"id":"s3","url":"https://www.langchain.com/terms-of-service","title":"LangChain Terms of Service","publisher":"vendor","quote":"unless either party gives the other party written notice (email is sufficient) of non-renewal","supports":"non-renewal notice can be sent by email"},{"id":"s4","url":"https://www.langchain.com/terms-of-service","title":"LangChain Terms of Service","publisher":"vendor","quote":"at least thirty (30) days before the end of the then-current Subscription Term.","supports":"the notice deadline"},{"id":"s5","url":"https://www.langchain.com/terms-of-service","title":"LangChain Terms of Service","publisher":"vendor","quote":"Fees are billed annually in advance and payable in United States Dollars","supports":"annual billing in advance on order forms"},{"id":"s6","url":"https://www.langchain.com/terms-of-service","title":"LangChain Terms of Service","publisher":"vendor","quote":"all outstanding Order Forms and access to the LangSmith Platform will automatically terminate","supports":"access ends when the agreement terminates"},{"id":"s7","url":"https://www.langchain.com/terms-of-service","title":"LangChain Terms of Service","publisher":"vendor","quote":"Within thirty (30) days of Customer's written request following termination or expiration of this Agreement, LangChain shall delete all Customer Data in its custody and control.","supports":"deletion of customer data on request"},{"id":"s8","url":"https://www.langchain.com/terms-of-service","title":"LangChain Terms of Service","publisher":"vendor","quote":"Customer may export Customer Data from Cloud Deployments as described in the Documentation.","supports":"export of Cloud Deployments data"},{"id":"s26","url":"https://www.langchain.com/terms-of-service","title":"LangChain Terms of Service","publisher":"vendor","quote":"During a Subscription Term or within thirty (30) days thereafter upon Customer's written request","supports":"the export window and that it needs a written request"},{"id":"s9","url":"https://www.langchain.com/terms-of-service","title":"LangChain Terms of Service","publisher":"vendor","quote":"The thirty (30) day post-termination export right does not apply to No Charge Access.","supports":"no post-termination export for free or trial access"},{"id":"s10","url":"https://www.langchain.com/terms-of-service","title":"LangChain Terms of Service","publisher":"vendor","quote":"Trial Access expires at the end of the applicable trial period unless Customer enters into a paid Order Form.","supports":"trial access ends unless a paid Order Form is signed"},{"id":"s11","url":"https://www.langchain.com/pricing-langsmith","title":"LangSmith Pricing","publisher":"vendor","quote":"For the Developer or Plus Plan, seats are billed monthly on the 1st or pro-rated if added mid-month (no credit for removed seats);","supports":"how seats are billed and that removed seats get no credit"},{"id":"s12","url":"https://www.langchain.com/pricing-langsmith","title":"LangSmith Pricing","publisher":"vendor","quote":"traces are billed monthly in arrears for your usage.","supports":"trace usage billing"},{"id":"s13","url":"https://www.langchain.com/pricing-langsmith","title":"LangSmith Pricing","publisher":"vendor","quote":"Yes, Developer plan users can easily upgrade to the Plus plan on the Plans and Billing page.","supports":"the name of the Plans and Billing page"},{"id":"s14","url":"https://www.langchain.com/pricing-langsmith","title":"LangSmith Pricing","publisher":"vendor","quote":"Up to 5k base traces / mo, then pay-as-you-go","supports":"the Developer plan's trace allowance"},{"id":"s15","url":"https://www.langchain.com/pricing-langsmith","title":"LangSmith Pricing","publisher":"vendor","quote":"We offer discounted rates and credits for VC-backed startups.","supports":"the startup program"},{"id":"s16","url":"https://www.langchain.com/pricing-langsmith","title":"LangSmith Pricing","publisher":"vendor","quote":"Get up to $10,000 in credits.","supports":"the startup credit amount"},{"id":"s17","url":"https://docs.langchain.com/langsmith/administration-overview","title":"LangSmith Administration Overview","publisher":"vendor","quote":"Organization Admin grants full access to manage all organization configuration, users, billing, and workspaces.","supports":"only an admin manages billing and removes users"},{"id":"s18","url":"https://docs.langchain.com/langsmith/data-export","title":"LangSmith Bulk Data Export","publisher":"vendor","quote":"Export LangSmith trace data to an S3-compatible bucket in Parquet format.","supports":"the export format and destination"},{"id":"s19","url":"https://docs.langchain.com/langsmith/data-export","title":"LangSmith Bulk Data Export","publisher":"vendor","quote":"For customers who signed up after August 3, 2026, bulk export is only available on the LangSmith Enterprise plan.","supports":"the plan requirement for newer accounts"},{"id":"s20","url":"https://docs.langchain.com/langsmith/data-export","title":"LangSmith Bulk Data Export","publisher":"vendor","quote":"Customers who signed up on or before August 3, 2026, can use bulk export on Plus or Enterprise plans until February 1, 2027.","supports":"the plan requirement for earlier accounts"},{"id":"s21","url":"https://docs.langchain.com/langsmith/data-export","title":"LangSmith Bulk Data Export","publisher":"vendor","quote":"Bulk exports have a 72-hour runtime timeout","supports":"the runtime limit"},{"id":"s22","url":"https://docs.langchain.com/langsmith/data-export","title":"LangSmith Bulk Data Export","publisher":"vendor","quote":"each workspace can create at most 250 bulk exports per hour.","supports":"the export rate limit"},{"id":"s23","url":"https://docs.langchain.com/langsmith/data-export","title":"LangSmith Bulk Data Export","publisher":"vendor","quote":"An S3 or S3-compatible bucket with write access granted to LangSmith","supports":"the bucket you must provide"},{"id":"s24","url":"https://www.langchain.com/terms-of-service","title":"LangChain Terms of Service","publisher":"vendor","quote":"Email notices are deemed received on the next business day after transmission unless a delivery failure notice is received.","supports":"when an emailed notice counts as received"},{"id":"s25","url":"https://www.langchain.com/terms-of-service","title":"LangChain Terms of Service","publisher":"vendor","quote":"on the start date and end date outlined in the Order Form.","supports":"the term dates are set in the Order Form"},{"id":"s27","url":"https://docs.langchain.com/langsmith/administration-overview","title":"LangSmith Administration Overview","publisher":"vendor","quote":"Remove users from an organization","supports":"the permissions table gives this to Organization Admins only"},{"id":"s28","url":"https://www.langchain.com/pricing-langsmith","title":"LangSmith Pricing","publisher":"vendor","quote":"We consider the total number of users (including invited users) to determine the number of seats to bill.","supports":"invited users count as seats"},{"id":"s29","url":"https://docs.langchain.com/langsmith/administration-overview","title":"LangSmith Administration Overview","publisher":"vendor","quote":"In Developer organizations (single workspace), all users are assigned the Organization Admin role by default.","supports":"who is an Organization Admin on the Developer plan"},{"id":"s30","url":"https://docs.langchain.com/langsmith/billing","title":"Manage billing in your account (LangSmith)","publisher":"vendor","quote":"navigate to the Billing and Usage page under Settings","supports":"where billing is managed"},{"id":"s31","url":"https://docs.langchain.com/langsmith/billing","title":"Manage billing in your account (LangSmith)","publisher":"vendor","quote":"Navigate to the Plans and Billing tab","supports":"the Plans and Billing tab"},{"id":"s32","url":"https://docs.langchain.com/langsmith/billing","title":"Manage billing in your account (LangSmith)","publisher":"vendor","quote":"Input a spend limit for your selected workspace","supports":"setting a workspace spend limit under Usage limits"},{"id":"s33","url":"https://www.langchain.com/terms-of-service","title":"LangChain Terms of Service","publisher":"vendor","quote":"Notices to LangChain must also copy legal@langchain.dev to be effective.","supports":"notices must copy the legal address"},{"id":"s34","url":"https://www.langchain.com/terms-of-service","title":"LangChain Terms of Service","publisher":"vendor","quote":"All notices must be in writing, in English, and will be deemed given upon receipt","supports":"notices must be written"},{"id":"s35","url":"https://www.langchain.com/pricing-langsmith","title":"LangSmith Pricing","publisher":"vendor","quote":"Base traces have a shorter retention period of 14 days.","supports":"how long base traces are kept"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["LangChain's public docs and pricing page don't say how to cancel or downgrade a Developer or Plus plan, or when a cancellation takes effect","Whether removing seats or setting a spend limit stops all charges, and how the final self-serve bill is settled, isn't documented","Enterprise term dates, notice address and any special terms are set in each Order Form, which isn't public","How long data is kept after a self-serve organization is closed isn't documented","Whether LangSmith can be bought through a cloud marketplace (AWS, Google Cloud or Azure) isn't stated on LangChain's pricing page, docs or terms"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Re-checked every route fact against the LangChain terms, the LangSmith pricing page and the billing and administration docs; quotes confirmed","Enterprise route: notices go to the address in the Order Form and must copy legal@langchain.dev to be effective; added to the steps and notice","Self-serve route: added the documented menu path (Settings, Billing and Usage, Plans and Billing tab) and the workspace spend limit under Usage limits","Added that invited users count as billed seats, that only an Organization Admin can remove users, and a seat-reduction option","Fixed the Enterprise 'effective' field, which described renewal rather than when access ends","LangSmith has no mobile apps and no marketplace billing is documented, so no extra routes","Rewrote the not-confirmed notes for readers"]}},"page":"https://stackcut.io/cancel/langchain","json":"https://stackcut.io/exits/langchain.json","evidence":{"packet_revision":"543979eea7f924359672ec118ae6dc43baad3e7b2d361474e51997fbd394f15d","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"langchain--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"langchain--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"languagetool","name":"LanguageTool","category":"productivity","website":"https://languagetool.org","domains":["languagetool.org"],"summary":"In your account settings, click My Account, then Cancel subscription; a confirmation email follows and Premium stays active until the billing period ends. Support can also cancel for you. A 14-day money-back guarantee applies. The account itself can't be deleted in settings while a payment is linked.","routes":[{"channel":"direct_web","label":"Account settings","applies_to":"LanguageTool Premium subscriptions (monthly, quarterly, annual or 2-year) paid by card or PayPal, and Team Plans (cancelled by the Owner from the Owner's account page)","who":"The account holder; for a Team Plan, its Owner","method":"self_serve","start_url":"https://languagetool.org/editor/settings/account","steps":[{"do":"Sign in and go to your account settings","expect":"My Account"},{"do":"Click My Account","expect":"Cancel subscription"},{"do":"Go to Cancel subscription and follow the cancellation instructions","expect":"an automatic email with a cancellation confirmation"}],"confirm_by":"An automatic email with a cancellation confirmation","effective":"The subscription stays active until the end of the current billing period and then doesn't renew","notice":"None stated: you can cancel at any time before the next automatic renewal","refund":"14-day money-back guarantee: if you're not satisfied within the first 14 days, ask Support for a refund. Mandatory local refund rights still apply","fees":null,"source_ids":["s1","s2","s3","s5","s6","s7","s8","s9","s10","s11","s12","s13","s15","s29","s30"]},{"channel":"direct_web","label":"Through customer support","applies_to":"Any LanguageTool subscription, including team plans and business subscriptions over 20 users paid by invoice","who":"The account holder; for a Team Plan, its Owner (team ownership changes also go through customer service)","method":"email","start_url":null,"steps":[{"do":"Contact LanguageTool's Support team and ask for help cancelling the subscription (support@languagetoolplus.com is the customer service address the help center gives for team plans)","expect":null},{"do":"If you are within the first 14 days, ask for a refund under the money-back guarantee in the same request","expect":null}],"confirm_by":null,"effective":"The subscription stays active until the end of the current billing period","notice":null,"refund":"14-day money-back guarantee, requested through the Support team","fees":null,"source_ids":["s14","s13","s12","s10","s4","s21","s23","s24","s29"]}],"pay_less":[{"type":"annual_billing","what":"Longer billing periods cost less per month: monthly €19.90; quarterly €39.90 (€13.30 a month); annual €59.89 (€4.90 a month); 2 years €99.90 (€4.16 a month)","evidence":"documented","source_ids":["s16","s17","s18","s19"]},{"type":"student_or_nonprofit","what":"Students, teachers and professors can get up to 20% off a Premium subscription with the educational discount","evidence":"documented","source_ids":["s20"]},{"type":"free_plan","what":"The free Basic version stays available, with limits: 2,000 characters per text field (Premium: 150,000) and 3 AI sentence rephrasings a day","evidence":"documented","source_ids":["s31","s32"]}],"export":[],"after_cancel":{"access_until":"The end of the current billing period","data_kept":null,"you_lose":["Premium features once the current billing period ends","On a Team Plan, every account under it drops from premium to free"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancelling doesn't delete the account: Delete my account only appears when no active payment is linked","Accounts with an active Premium subscription must be deleted manually by the support team","Use the 14-day money-back guarantee by contacting Support within the first 14 days","Payment is by card or PayPal; business subscriptions over 20 users can pay by invoice through customer support","Team owners or administrators manage members; team ownership changes go through customer service"]},"sources":[{"id":"s1","url":"https://languagetool.org/legal/terms","title":"Terms & Conditions","publisher":"vendor","quote":"You can cancel your subscription to a Premium Service at any time in your User Account's account settings page.","supports":"cancelling in account settings"},{"id":"s2","url":"https://languagetool.org/legal/terms","title":"Terms & Conditions","publisher":"vendor","quote":"your initial subscription will automatically and continuously renew at the end of the initial subscription term in the manner disclosed to you prior to your purchase.","supports":"automatic renewal"},{"id":"s3","url":"https://languagetool.org/legal/terms","title":"Terms & Conditions","publisher":"vendor","quote":"These terms do not override any mandatory local laws regarding your cancellation or refund rights.","supports":"local refund rights still apply"},{"id":"s4","url":"https://languagetool.org/legal/terms","title":"Terms & Conditions","publisher":"vendor","quote":"Team Plan subscriptions will be billed recurring Fees on an ongoing basis in accordance with the designated payment schedule of the applicable Team Plan.","supports":"team plan billing"},{"id":"s5","url":"https://help.languagetool.org/hc/en-us/articles/39254489080215-How-can-I-cancel-my-subscription","title":"How can I cancel my subscription?","publisher":"vendor","quote":"Go to your account settings","supports":"where the flow starts"},{"id":"s6","url":"https://help.languagetool.org/hc/en-us/articles/39254489080215-How-can-I-cancel-my-subscription","title":"How can I cancel my subscription?","publisher":"vendor","quote":"Click on 'My Account'","supports":"the My Account step"},{"id":"s7","url":"https://help.languagetool.org/hc/en-us/articles/39254489080215-How-can-I-cancel-my-subscription","title":"How can I cancel my subscription?","publisher":"vendor","quote":"Go to 'Cancel subscription'","supports":"the Cancel subscription step"},{"id":"s8","url":"https://help.languagetool.org/hc/en-us/articles/39254489080215-How-can-I-cancel-my-subscription","title":"How can I cancel my subscription?","publisher":"vendor","quote":"Once you have cancelled your subscription, you will receive an automatic email with a cancellation confirmation.","supports":"the confirmation email"},{"id":"s9","url":"https://help.languagetool.org/hc/en-us/articles/39254502783767-What-are-the-cancellation-conditions","title":"What are the cancellation conditions?","publisher":"vendor","quote":"You have the flexibility to cancel your subscription at any time.","supports":"cancel at any time"},{"id":"s10","url":"https://help.languagetool.org/hc/en-us/articles/39254502783767-What-are-the-cancellation-conditions","title":"What are the cancellation conditions?","publisher":"vendor","quote":"Upon cancellation, your subscription will remain active until the end of the current billing period.","supports":"when access ends"},{"id":"s11","url":"https://help.languagetool.org/hc/en-us/articles/39254502783767-What-are-the-cancellation-conditions","title":"What are the cancellation conditions?","publisher":"vendor","quote":"After the billing period ends, your subscription will not automatically renew.","supports":"no renewal after cancelling"},{"id":"s12","url":"https://help.languagetool.org/hc/en-us/articles/39254509809815-What-if-I-m-not-happy-with-LanguageTool","title":"What if I'm not happy with LanguageTool?","publisher":"vendor","quote":"We offer a 14-day money-back guarantee. If you are not satisfied with the service within the first 14 days, you can request a refund.","supports":"the 14-day money-back guarantee"},{"id":"s13","url":"https://help.languagetool.org/hc/en-us/articles/39254509809815-What-if-I-m-not-happy-with-LanguageTool","title":"What if I'm not happy with LanguageTool?","publisher":"vendor","quote":"If you like to make use of our 14-Day Money-Back Guarantee, please reach out to our Support team.","supports":"how to request the refund"},{"id":"s14","url":"https://help.languagetool.org/hc/en-us/articles/39254509809815-What-if-I-m-not-happy-with-LanguageTool","title":"What if I'm not happy with LanguageTool?","publisher":"vendor","quote":"If you'd prefer assistance with cancelling your subscription, or if you encounter any difficulties during the process, you can reach out to our Support team.","supports":"cancelling through support"},{"id":"s15","url":"https://help.languagetool.org/hc/en-us/articles/39254517234455-Does-my-LanguageTool-Premium-subscription-renew-automatically","title":"Does my LanguageTool Premium subscription renew automatically?","publisher":"vendor","quote":"Yes, all our subscriptions renew automatically at the end of each billing cycle (monthly or annually, depending on your subscription).","supports":"automatic renewal"},{"id":"s16","url":"https://help.languagetool.org/hc/en-us/articles/39254510973335-What-subscriptions-does-LanguageTool-offer","title":"What subscriptions does LanguageTool offer?","publisher":"vendor","quote":"Monthly subscription: €19.90 per month","supports":"the monthly price"},{"id":"s17","url":"https://help.languagetool.org/hc/en-us/articles/39254510973335-What-subscriptions-does-LanguageTool-offer","title":"What subscriptions does LanguageTool offer?","publisher":"vendor","quote":"Annual subscription: €59.89 per year (€4.90 per month)","supports":"the annual price"},{"id":"s18","url":"https://help.languagetool.org/hc/en-us/articles/39254510973335-What-subscriptions-does-LanguageTool-offer","title":"What subscriptions does LanguageTool offer?","publisher":"vendor","quote":"2-year subscription: €99.90 for 2 years (€4.16 per month)","supports":"the 2-year price"},{"id":"s19","url":"https://help.languagetool.org/hc/en-us/articles/39254510973335-What-subscriptions-does-LanguageTool-offer","title":"What subscriptions does LanguageTool offer?","publisher":"vendor","quote":"Quarterly subscription: €39.90 per quarter (€13.30 per month)","supports":"the quarterly price"},{"id":"s20","url":"https://help.languagetool.org/hc/en-us/articles/39254510973335-What-subscriptions-does-LanguageTool-offer","title":"What subscriptions does LanguageTool offer?","publisher":"vendor","quote":"Students, teachers, and professors can benefit from LanguageTool's exclusive educational discount. Receive up to 20% off a Premium subscription if you qualify.","supports":"the educational discount"},{"id":"s21","url":"https://help.languagetool.org/hc/en-us/articles/39254510973335-What-subscriptions-does-LanguageTool-offer","title":"What subscriptions does LanguageTool offer?","publisher":"vendor","quote":"For up to 20 users, we offer team subscriptions, for which we charge an annual price of €56.90 per user.","supports":"team plans are billed annually per user"},{"id":"s22","url":"https://help.languagetool.org/hc/en-us/articles/39254472101655-How-does-the-Team-Plan-work","title":"How does the Team Plan work?","publisher":"vendor","quote":"Owners or administrators can remove, upgrade, or edit members.","supports":"who manages team members"},{"id":"s23","url":"https://help.languagetool.org/hc/en-us/articles/39254472101655-How-does-the-Team-Plan-work","title":"How does the Team Plan work?","publisher":"vendor","quote":"contact LanguageTool's customer service at support@languagetoolplus.com","supports":"the customer service address"},{"id":"s24","url":"https://help.languagetool.org/hc/en-us/articles/39254517102743-What-are-the-available-payment-methods","title":"What are the available payment methods?","publisher":"vendor","quote":"Payment by invoice is only available for business subscriptions with over 20 users.","supports":"invoiced business subscriptions"},{"id":"s25","url":"https://help.languagetool.org/hc/en-us/articles/39254517102743-What-are-the-available-payment-methods","title":"What are the available payment methods?","publisher":"vendor","quote":"We offer PayPal or payment by credit card as payment methods.","supports":"payment methods"},{"id":"s26","url":"https://help.languagetool.org/hc/en-us/articles/39254490240023-How-can-I-delete-my-LanguageTool-account","title":"How can I delete my LanguageTool account?","publisher":"vendor","quote":"You'll only see this option if there is no active payment linked to your account.","supports":"account deletion needs no active payment"},{"id":"s27","url":"https://help.languagetool.org/hc/en-us/articles/39254490240023-How-can-I-delete-my-LanguageTool-account","title":"How can I delete my LanguageTool account?","publisher":"vendor","quote":"For security reasons, accounts with active Premium subscriptions must be deleted manually. Please contact our support team and we'll assist you with the deletion process.","supports":"Premium accounts are deleted by support"},{"id":"s28","url":"https://help.languagetool.org/hc/en-us/articles/39254490240023-How-can-I-delete-my-LanguageTool-account","title":"How can I delete my LanguageTool account?","publisher":"vendor","quote":"Scroll down and select 'Delete my account'","supports":"where account deletion is"},{"id":"s29","url":"https://languagetool.org/legal/terms","title":"LanguageTool Terms & Conditions","publisher":"vendor","quote":"A Team Plan may be terminated at any time by the Owner in the Owner's account page or by contacting our customer service team directly.","supports":"who cancels a Team Plan, and how"},{"id":"s30","url":"https://languagetool.org/legal/terms","title":"LanguageTool Terms & Conditions","publisher":"vendor","quote":"When the Team Plan is terminated, all accounts under the Team Plan will be downgraded from a premium account to a free account.","supports":"what a Team Plan cancellation does to members"},{"id":"s31","url":"https://languagetool.org/premium","title":"LanguageTool Premium","publisher":"vendor","quote":"Character limit per text field 2,000","supports":"the free Basic version's character limit"},{"id":"s32","url":"https://languagetool.org/premium","title":"LanguageTool Premium","publisher":"vendor","quote":"Sentence rephrasing by A.I. 3 per day","supports":"the free Basic version's paraphrasing limit"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Whether the mobile or desktop apps sell subscriptions through the App Store or Google Play isn't covered: the help pages, the Terms and languagetool.org/premium don't mention it","How an invoiced business subscription (over 20 users) is cancelled isn't documented beyond contacting Support; Team Plans are covered by the Terms (Owner's account page or customer service)","How long data (such as a personal dictionary) is kept after cancelling, and how to export it, isn't documented in the pages read"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["Re-read the cancel, cancellation conditions, money-back, subscriptions, Team Plan, payment methods and delete articles, the Terms and the Premium page; every quoted fact matched","Team Plans: the Owner can cancel from the Owner's account page or through customer service, and every member account then drops to free (s29, s30)","Account settings route: start_url set to the account settings link the cancel article gives","Added the free Basic version's limits to pay_less (s31, s32)","Still open: app-store billing, invoiced business cancellation, and data retention after cancelling"]}},"delete_account":{"url":"https://languagetool.org/editor/settings/account","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"languagetool","name":"LanguageTool","recipes":[{"id":"replace-languagetool","title":"Writing assistant","best_year_one_net":-1161}]},"page":"https://stackcut.io/cancel/languagetool","json":"https://stackcut.io/exits/languagetool.json","evidence":{"packet_revision":"3dd4384e0e5c03e10cc5a17f509b3f3236be9948c7a80ae68db36d653cebdaf6","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"languagetool--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"languagetool--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"lastpass","name":"LastPass","category":"security_privacy","website":"https://www.lastpass.com","domains":["lastpass.com"],"summary":"Log in to your vault, open Account settings, then My Account (lastpass.com/my.php) and choose Cancel for auto-renewal, or tell LastPass support. iOS in-app purchases are cancelled with Apple. Gotcha: the terms want cancellation at least 30 days before the term ends, and payments are non-refundable.","routes":[{"channel":"direct_web","applies_to":"LastPass Premium and Families subscriptions bought from LastPass","who":"The account holder (log in with the master password), or LastPass customer support on notice","method":"self_serve","start_url":"https://lastpass.com/my.php","steps":[{"do":"Log in to your LastPass vault, select Account settings, then My Account (or go straight to lastpass.com/my.php)","expect":"Cancel"},{"do":"Choose Cancel for the automatic renewal","expect":null},{"do":"Or give notice of non-renewal to LastPass customer support at support.lastpass.com (Premium and Families only)","expect":null}],"confirm_by":null,"effective":"Access continues to the end of the current term; then the account may be converted to LastPass Free (at LastPass's discretion) or access ends","notice":"The terms say subscriptions renew unless cancelled at least 30 days before the current term expires; a free trial is charged when it ends unless you cancel first","refund":"All payments are final and non-refundable","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s21"]},{"channel":"apple_app_store","applies_to":"LastPass Premium bought as an in-app purchase in the LastPass iPhone or iPad app (billed by Apple)","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"On an iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then tap the LastPass subscription","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription (you may need to scroll down)","expect":null}],"confirm_by":"In Subscriptions, the LastPass subscription shows an expiration message in red text, or has no Cancel button","effective":null,"notice":"For an Apple-billed trial, cancel at least 24 hours before the trial ends","refund":null,"fees":null,"source_ids":["s7","s8","s9","s10","s11"]},{"channel":"sales_contract","applies_to":"LastPass Teams and Business subscriptions under the Business Terms of Service","who":"The business customer, by notice of non-renewal to LastPass","method":"form","start_url":"https://support.lastpass.com/","steps":[{"do":"Give LastPass notice of non-renewal through LastPass Support at support.lastpass.com, at least 30 days before the current term ends (unless your Order says otherwise)","expect":null}],"confirm_by":null,"effective":"At the end of the current term; on request, LastPass gives up to 30 days of limited access so you can retrieve your data","notice":"At least 30 days before the current term expires, unless your Order says otherwise; without notice it renews for another 12 months","refund":"Payments are final and non-refundable, except where the Business Terms say otherwise","fees":null,"source_ids":["s16","s17","s18","s19","s20"]}],"pay_less":[{"type":"free_plan","what":"LastPass Free, limited to one device type and basic password management","evidence":"documented","source_ids":["s12"]}],"export":[{"data":"Vault items (passwords, notes, form fills and similar)","how":"In the LastPass browser extension, open the Account tab, then Fix a problem yourself, Export vault items, Export data for use anywhere, and enter your master password","format":"CSV","limits":"Only from the browser extension; attachments and one-time passcodes (TOTP) are not exported; a Teams or Business admin can block export","source_ids":["s13","s14"]}],"after_cancel":{"access_until":"The end of the current subscription term","data_kept":"The account may be converted to LastPass Free at LastPass's discretion; if not, access to the service ends","you_lose":["Premium or Families features after the term ends (LastPass Free works on one device type only)"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Deleting the LastPass account does not stop auto-renewal: cancel it first, or contact LastPass Support if you already deleted","Export your vault before the subscription ends or before deleting the account","Because payments are non-refundable, cancel well before the renewal date (the terms say 30 days)"]},"sources":[{"id":"s1","url":"https://www.lastpass.com/legal-center/terms-of-service/personal","title":"LastPass Terms of Service (personal)","publisher":"vendor","quote":"you may cancel the automatic renewal at any time by choosing \"Cancel\" after navigating to the My Account section of the Account Settings within your LastPass vault","supports":"where to cancel in the vault"},{"id":"s2","url":"https://www.lastpass.com/legal-center/terms-of-service/personal","title":"LastPass Terms of Service (personal)","publisher":"vendor","quote":"providing notice of non-renewal to our customer support team at https://support.lastpass.com (Premium and Families accounts only).","supports":"cancelling through customer support"},{"id":"s3","url":"https://community.lastpass.com/kb/articles/54-delete-your-lastpass-account%EF%BB%BF","title":"Delete your LastPass account (LastPass Support Articles)","publisher":"vendor","quote":"Fastpath: You can navigate directly to the My Account page at https://lastpass.com/my.php.","supports":"the My Account page URL"},{"id":"s4","url":"https://www.lastpass.com/legal-center/terms-of-service/personal","title":"LastPass Terms of Service (personal)","publisher":"vendor","quote":"automatically renew for additional periods equal to your expiring subscription term, unless either party cancels the subscription at least thirty (30) days before the current subscription term expires.","supports":"the 30-day notice in the terms"},{"id":"s5","url":"https://www.lastpass.com/legal-center/terms-of-service/personal","title":"LastPass Terms of Service (personal)","publisher":"vendor","quote":"All payments are final and non-refundable.","supports":"no refunds"},{"id":"s6","url":"https://www.lastpass.com/legal-center/terms-of-service/personal","title":"LastPass Terms of Service (personal)","publisher":"vendor","quote":"If your paid subscription to Services is terminated or expires, your account may automatically be converted to a \"free\" or \"basic\" version of the Service, if available, at our discretion.","supports":"what happens when the subscription ends"},{"id":"s7","url":"https://apps.apple.com/us/app/lastpass-password-manager/id324613447","title":"LastPass Password Manager - App Store listing","publisher":"platform","quote":"In-App Purchases Yes LastPass Premium $35.99","supports":"Premium is sold as an App Store in-app purchase"},{"id":"s8","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"Use the web or your device to cancel a subscription from Apple or a subscription that you purchased with an app from the App Store.","supports":"App Store in-app subscriptions are cancelled with Apple"},{"id":"s9","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple cancel steps on iPhone or iPad"},{"id":"s10","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm an Apple cancellation"},{"id":"s11","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.","supports":"the notice needed to avoid paying after an Apple-billed trial"},{"id":"s12","url":"https://www.lastpass.com/pricing","title":"LastPass pricing","publisher":"vendor","quote":"Get started with LastPass Free Limited to 1 device type and basic password management features.","supports":"the free plan"},{"id":"s13","url":"https://community.lastpass.com/kb/articles/40-export-vault-data-from-lastpass-as-a-generic-csv-file%EF%BB%BF","title":"Export vault data from LastPass as a generic CSV file (LastPass Support Articles)","publisher":"vendor","quote":"Select the Account tab, then go to Fix a problem yourself > Export vault items > Export data for use anywhere.","supports":"how to export"},{"id":"s14","url":"https://community.lastpass.com/kb/articles/40-export-vault-data-from-lastpass-as-a-generic-csv-file%EF%BB%BF","title":"Export vault data from LastPass as a generic CSV file (LastPass Support Articles)","publisher":"vendor","quote":"These steps can only be performed using the LastPass browser extension. Exporting attachments is not supported when exporting your LastPass vault data.","supports":"export limits"},{"id":"s15","url":"https://community.lastpass.com/kb/articles/54-delete-your-lastpass-account%EF%BB%BF","title":"Delete your LastPass account (LastPass Support Articles)","publisher":"vendor","quote":"If you have a paid LastPass Premium subscription with auto-renewal enabled, cancel auto-renewal before deleting your LastPass account.","supports":"deleting the account doesn't cancel the renewal"},{"id":"s16","url":"https://www.lastpass.com/legal-center/terms-of-service/business","title":"LastPass Terms of Service (business)","publisher":"vendor","quote":"unless otherwise stated on your Order or either party provides notice of non-renewal at least thirty (30) days before the then-current subscription term expires","supports":"the business notice period"},{"id":"s17","url":"https://www.lastpass.com/legal-center/terms-of-service/business","title":"LastPass Terms of Service (business)","publisher":"vendor","quote":"You may provide notice of non-renewal at any time at https://support.lastpass.com/","supports":"where business customers give notice"},{"id":"s18","url":"https://www.lastpass.com/legal-center/terms-of-service/business","title":"LastPass Terms of Service (business)","publisher":"vendor","quote":"your will automatically renew for additional twelve (12) month periods","supports":"business terms renew for 12 months"},{"id":"s19","url":"https://www.lastpass.com/legal-center/terms-of-service/business","title":"LastPass Terms of Service (business)","publisher":"vendor","quote":"any and all payments you make to us for access to the Services are final and non-refundable.","supports":"no business refunds"},{"id":"s20","url":"https://www.lastpass.com/legal-center/terms-of-service/business","title":"LastPass Terms of Service (business)","publisher":"vendor","quote":"upon request, we will provide you with limited access to the Services for a period not to exceed thirty (30) days, solely to enable you to retrieve","supports":"30 days to retrieve business data"},{"id":"s21","url":"https://www.lastpass.com/legal-center/terms-of-service/personal","title":"LastPass Terms of Service (personal)","publisher":"vendor","quote":"At the end of the trial period, unless you have cancelled the paid subscription, you will be automatically charged the applicable subscription fees","supports":"trials are charged when they end"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["LastPass's own cancel and trial articles on support.lastpass.com couldn't be read, so the steps come from the Terms of Service and the LastPass Support Articles on community.lastpass.com","What confirms a cancellation (email or on-screen status) is not stated","Whether LastPass sells subscriptions through Google Play is not confirmed","How a Teams or Business customer submits the non-renewal notice on support.lastpass.com (the site couldn't be read)","How long vault data is kept after an account converts to Free or closes is not stated"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["Added a Teams/Business route from the Business Terms: notice of non-renewal via support.lastpass.com at least 30 days before term end, 12-month renewals, no refunds (s16-s20)","Direct route notice: a trial is charged when it ends unless cancelled (s21)","Apple confirm_by reworded to match Apple's page (s10)","support.lastpass.com still couldn't be read, so the in-vault cancel screens and a Google Play route stay unverified"]}},"delete_account":{"url":"https://lastpass.com/delete_account.php","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/lastpass","json":"https://stackcut.io/exits/lastpass.json","evidence":{"packet_revision":"80fc633f01a0a3bd82ef1dcee7151366d0895b99b9cb57ff9f30b3df4da3ea01","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"lastpass--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"lastpass--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"lastpass--sales-contract--r3","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"later","name":"Later","category":"marketing_sales","website":"https://later.com","domains":["later.com"],"summary":"Web sign-ups cancel at app.later.com on desktop: Settings, Subscription, Cancel Plan, then follow the prompts; access lasts until the billing cycle ends. iOS app purchases are cancelled through Apple. Plans are non-refundable, and a trial is charged on its last day unless cancelled before then.","routes":[{"channel":"direct_web","applies_to":"Later plans (Starter, Growth, Scale) bought on the web (Later for desktop), including add-ons","who":"The account holder, signed in at app.later.com on desktop (the help center doesn't name a role)","method":"self_serve","start_url":"https://app.later.com","steps":[{"do":"Sign in to app.later.com on a desktop browser","expect":null},{"do":"Go to Settings, then Subscription","expect":"Cancel Plan"},{"do":"Select Cancel Plan and follow the prompts to cancel your plan","expect":null},{"do":"On a free trial instead: in Subscription Settings, click Cancel Trial, scroll down and click Switch to our free plan, fill out the information and confirm, then click Cancel Plan","expect":null}],"confirm_by":"Your Subscription settings show when the current billing cycle ends","effective":"The plan is cancelled when the current billing cycle ends; you keep access until then","notice":"None for paid plans, which renew automatically at the end of each billing cycle unless cancelled. A free trial is charged on its last day, so cancel before then","refund":"Later plans are non-refundable; exceptions are reviewed case by case","fees":"Refund exceptions may be subject to early termination fees","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s37","s38","s39","s33","s40","s41","s42"]},{"channel":"apple_app_store","applies_to":"Later plans bought in Later's iOS app (in-app purchase billed by Apple)","who":"The Apple Account holder who bought it","method":"platform_settings","start_url":null,"steps":[{"do":"In Later's iOS app, tap Account, then Your Subscription, then scroll down and tap Cancel Subscription","expect":"Continue"},{"do":"Tap Continue, answer each question and tap Continue, then tap Cancel Subscription at the end of the prompts","expect":"your Apple subscription settings"},{"do":"Or go straight to Apple: in Settings, tap your name, then Subscriptions, then Later, then Cancel Subscription","expect":null}],"confirm_by":"If there is no Cancel button or you see an expiration message in red text, the subscription is already cancelled","effective":null,"notice":"For a trial billed by Apple, cancel at least 24 hours before the trial ends","refund":"In-app iOS purchases are handled only by Apple and follow Apple's refund policy","fees":null,"source_ids":["s5","s13","s14","s15","s16","s17","s18","s45"]}],"pay_less":[{"type":"downgrade","what":"Move to a lower-priced plan in Settings, Subscription (to leave the Scale plan, ask Later's support team); the change applies at the start of the next billing cycle and you keep the current plan until then","evidence":"documented","source_ids":["s19","s20","s43"]},{"type":"seat_reduction","what":"Remove extra Users or Social Sets add-ons (Settings, Subscription, Change, use the minus icons, Update Plan); just removing a user or Social Set from the account doesn't lower the fee. You keep add-ons until the cycle ends, with no refund for unused time. Add-ons exist only for desktop sign-ups","evidence":"documented","source_ids":["s21","s22","s23","s44"]},{"type":"annual_billing","what":"An annual subscription saves 25% compared with monthly","evidence":"documented","source_ids":["s24"]},{"type":"student_or_nonprofit","what":"Qualified non-profit organizations get 50% off the annual Growth plan","evidence":"documented","source_ids":["s25"]},{"type":"free_plan","what":"Cancelling a paid plan returns the account to Later's free plan instead of deleting it; posts over the free plan's volume stop publishing","evidence":"documented","source_ids":["s26","s27"]}],"export":[{"data":"Images and videos in your Media Library","how":"Desktop: open the media, right-click it and choose Save Image As. iOS app: Media, tap Select, choose items, tap the download icon. Android app: open one item, tap the three dots, then Save to Camera Roll","format":null,"limits":"Desktop downloads are medium resolution only (the mobile apps give full resolution); the Android app can't download several items at once","source_ids":["s28","s29","s30"]}],"after_cancel":{"access_until":"The end of the current billing cycle","data_kept":"The account moves back to the free plan rather than being deleted. Deleting the account permanently removes scheduled posts, media and account data (iOS subscribers must downgrade to free first). Later's privacy policy says it keeps data at least as long as you have an account and only as long as necessary","you_lose":["Publishing of existing posts over the free plan's permitted volume once the paid plan ends","Paid add-ons (extra users and social sets) at the end of the billing cycle","Extra users, Social Sets and Access Groups: once the plan is cancelled, Later prompts you to remove them to keep using the account","Analytics beyond the Free plan level, which the help page says you lose immediately"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"In the iOS app, you answer a series of questions before the final Cancel Subscription; the web flow's prompts aren't described","tips":["Cancel on the platform you signed up on: web sign-ups on desktop, iOS in-app sign-ups through Apple","Downgrading to a free plan counts as a cancellation","A free trial is charged on its last day unless you cancel before then; cancelling keeps the trial's features for the rest of the 14 days, and you can't start another trial","Deleting the account permanently removes scheduled posts and media; switch to the free plan instead if you want to keep them","The Terms also let you cancel by contacting Later's customer support team","If you remove a social profile meaning to re-add it, re-add it (or transfer it) within 30 days to keep its scheduled posts"]},"sources":[{"id":"s1","url":"https://help.later.com/hc/en-us/articles/360042992233-Cancel-Your-Later-Plan","title":"Cancel Your Later Plan","publisher":"vendor","quote":"Sign into app.later.com on desktop","supports":"where the web flow starts"},{"id":"s2","url":"https://help.later.com/hc/en-us/articles/360042992233-Cancel-Your-Later-Plan","title":"Cancel Your Later Plan","publisher":"vendor","quote":"Go to Settings > Subscription","supports":"the menu path"},{"id":"s3","url":"https://help.later.com/hc/en-us/articles/360042992233-Cancel-Your-Later-Plan","title":"Cancel Your Later Plan","publisher":"vendor","quote":"Follow the prompts to cancel your plan","supports":"the final step after Cancel Plan"},{"id":"s4","url":"https://help.later.com/hc/en-us/articles/360042992233-Cancel-Your-Later-Plan","title":"Cancel Your Later Plan","publisher":"vendor","quote":"After cancelling your plan, you'll still have access to it until the end of your current billing cycle.","supports":"when access ends"},{"id":"s5","url":"https://help.later.com/hc/en-us/articles/360042992233-Cancel-Your-Later-Plan","title":"Cancel Your Later Plan","publisher":"vendor","quote":"Your Later plan needs to be cancelled through the same platform you signed up on","supports":"cancel where you signed up"},{"id":"s6","url":"https://help.later.com/hc/en-us/articles/360042992233-Cancel-Your-Later-Plan","title":"Cancel Your Later Plan","publisher":"vendor","quote":"You can check when your current billing cycle ends in your Subscription settings","supports":"how to confirm the end date"},{"id":"s7","url":"https://help.later.com/hc/en-us/articles/360042991873-Later-s-Refund-Policy","title":"Later's Refund Policy","publisher":"vendor","quote":"Each Later paid plan is set to renew automatically at the end of its billing cycle (or at the end of your free trial) unless you cancel it.","supports":"auto-renewal"},{"id":"s8","url":"https://help.later.com/hc/en-us/articles/360042991873-Later-s-Refund-Policy","title":"Later's Refund Policy","publisher":"vendor","quote":"Later plans are non-refundable.","supports":"the refund policy"},{"id":"s9","url":"https://help.later.com/hc/en-us/articles/360042991873-Later-s-Refund-Policy","title":"Later's Refund Policy","publisher":"vendor","quote":"Exceptions are reviewed on a case-by-case basis and may be subject to early termination fees.","supports":"refund exceptions and fees"},{"id":"s10","url":"https://later.com/terms/","title":"Later Terms of Service","publisher":"vendor","quote":"At the end of each Billing Cycle, your Subscription will automatically renew unless you or we cancel it prior to the renewal.","supports":"auto-renewal in the Terms"},{"id":"s11","url":"https://later.com/terms/","title":"Later Terms of Service","publisher":"vendor","quote":"You may cancel your Subscription either through your online account management page or by contacting our customer support team.","supports":"cancelling online or through support"},{"id":"s12","url":"https://help.later.com/hc/en-us/articles/360060127733-FAQ-About-Trials","title":"FAQ About Trials","publisher":"vendor","quote":"In Later on the web, go to your Subscription Settings. Click Cancel Trial. Scroll down and click Switch to our free plan.","supports":"cancelling a trial"},{"id":"s13","url":"https://help.later.com/hc/en-us/articles/360042992233-Cancel-Your-Later-Plan","title":"Cancel Your Later Plan","publisher":"vendor","quote":"If you signed up through Later's iOS app, you will be directed to cancel your plan through your Apple subscription settings","supports":"the Apple route"},{"id":"s14","url":"https://help.later.com/hc/en-us/articles/360042992233-Cancel-Your-Later-Plan","title":"Cancel Your Later Plan","publisher":"vendor","quote":"Answer each question, and then tap Continue","supports":"the questions in the iOS flow"},{"id":"s15","url":"https://help.later.com/hc/en-us/articles/360042991873-Later-s-Refund-Policy","title":"Later's Refund Policy","publisher":"vendor","quote":"In-app iOS purchases are handled exclusively by Apple, and are subject to Apple's refund policy.","supports":"refunds for iOS purchases"},{"id":"s16","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple cancel steps"},{"id":"s17","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"s18","url":"https://help.later.com/hc/en-us/articles/360042992233-Cancel-Your-Later-Plan","title":"Cancel Your Later Plan","publisher":"vendor","quote":"Scroll down and tap Cancel Subscription","supports":"the iOS in-app step"},{"id":"s19","url":"https://help.later.com/hc/en-us/articles/360042991873-Later-s-Refund-Policy","title":"Later's Refund Policy","publisher":"vendor","quote":"If you downgrade your paid Later plan to a lower-priced paid plan, the change will take effect at the start of your next billing cycle.","supports":"when a downgrade applies"},{"id":"s20","url":"https://help.later.com/hc/en-us/articles/1500000067342-Change-Your-Later-Plan","title":"Change Your Later Plan","publisher":"vendor","quote":"You keep full access to your current plan until then.","supports":"access during a pending downgrade"},{"id":"s21","url":"https://help.later.com/hc/en-us/articles/360055240773-Manage-Later-Plan-Add-ons-Users-Social-Sets","title":"Manage Later Plan Add-ons (Users, Social Sets)","publisher":"vendor","quote":"You'll keep access to the add-on until the end of your current billing cycle","supports":"when removing an add-on applies"},{"id":"s22","url":"https://help.later.com/hc/en-us/articles/360055240773-Manage-Later-Plan-Add-ons-Users-Social-Sets","title":"Manage Later Plan Add-ons (Users, Social Sets)","publisher":"vendor","quote":"No refunds are issued for unused time.","supports":"no refund for removed add-ons"},{"id":"s23","url":"https://help.later.com/hc/en-us/articles/360055240773-Manage-Later-Plan-Add-ons-Users-Social-Sets","title":"Manage Later Plan Add-ons (Users, Social Sets)","publisher":"vendor","quote":"Add-ons are only available for accounts that signed up through Later on desktop.","supports":"add-ons are desktop-only"},{"id":"s24","url":"https://later.com/pricing/","title":"Later pricing","publisher":"vendor","quote":"Save 25% when you choose an annual subscription instead of a monthly subscription.","supports":"annual billing savings"},{"id":"s25","url":"https://later.com/pricing/","title":"Later pricing","publisher":"vendor","quote":"qualified non-profit organizations can receive 50% off our annual Growth plan","supports":"the non-profit discount"},{"id":"s26","url":"https://help.later.com/hc/en-us/articles/360042991873-Later-s-Refund-Policy","title":"Later's Refund Policy","publisher":"vendor","quote":"Downgrading your paid Later plan to a free plan counts as a cancellation.","supports":"the free plan after cancelling"},{"id":"s27","url":"https://help.later.com/hc/en-us/articles/360042992233-Cancel-Your-Later-Plan","title":"Cancel Your Later Plan","publisher":"vendor","quote":"Existing posts over the permitted volume won't be published after your paid plan ends.","supports":"what stops after cancelling"},{"id":"s28","url":"https://help.later.com/hc/en-us/articles/360043360613-Download-Your-Media-from-Later","title":"Download Your Media from Later","publisher":"vendor","quote":"These photos can only be downloaded as medium resolution, not high resolution.","supports":"the desktop download limit"},{"id":"s29","url":"https://help.later.com/hc/en-us/articles/360043360613-Download-Your-Media-from-Later","title":"Download Your Media from Later","publisher":"vendor","quote":"Photos downloaded from Later's mobile app will be in full resolution.","supports":"full resolution from the mobile apps"},{"id":"s30","url":"https://help.later.com/hc/en-us/articles/360043360613-Download-Your-Media-from-Later","title":"Download Your Media from Later","publisher":"vendor","quote":"Multi-item downloads cannot be done in the Android app","supports":"the Android download limit"},{"id":"s31","url":"https://help.later.com/hc/en-us/articles/360042493354-Delete-Your-Later-Account","title":"Delete Your Later Account","publisher":"vendor","quote":"Deleting your account permanently removes all scheduled posts, media, and account data.","supports":"deleting is permanent"},{"id":"s32","url":"https://help.later.com/hc/en-us/articles/360042493354-Delete-Your-Later-Account","title":"Delete Your Later Account","publisher":"vendor","quote":"downgrade your plan to free before being able to delete your account","supports":"iOS subscribers must downgrade before deleting"},{"id":"s33","url":"https://help.later.com/hc/en-us/articles/360060127733-FAQ-About-Trials","title":"FAQ About Trials","publisher":"vendor","quote":"After your free trial ends, your selected subscription will automatically start and you'll be charged.","supports":"trials convert to paid"},{"id":"s34","url":"https://help.later.com/hc/en-us/articles/360060127733-FAQ-About-Trials","title":"FAQ About Trials","publisher":"vendor","quote":"After you cancel your trial, you won't be able to start a new trial.","supports":"no second trial"},{"id":"s35","url":"https://later.com/privacy/","title":"Later Privacy Policy","publisher":"vendor","quote":"We may retain data for at least the time that you or your organization has an account, agreement, or other relationship with us.","supports":"how long data is kept"},{"id":"s36","url":"https://later.com/terms/","title":"Later Terms of Service","publisher":"vendor","quote":"Certain refund requests for Subscriptions may be considered by Later on a case-by-case basis and granted in sole discretion of Later.","supports":"refunds at Later's discretion"},{"id":"s37","url":"https://help.later.com/hc/en-us/articles/360060127733-FAQ-About-Trials","title":"FAQ About Trials","publisher":"vendor","quote":"Scroll down and click Switch to our free plan. Fill out the information and confirm you want to cancel your trial. Click Cancel Plan.","supports":"the full web trial-cancel steps"},{"id":"s38","url":"https://help.later.com/hc/en-us/articles/360060127733-FAQ-About-Trials","title":"FAQ About Trials","publisher":"vendor","quote":"If you cancel your trial before it ends, you'll still be able to enjoy all the features of your trial plan for the rest of your 14-day trial period.","supports":"a cancelled trial keeps access until it ends"},{"id":"s39","url":"https://later.com/terms/","title":"Later Terms of Service","publisher":"vendor","quote":"On the last day of the Free Trial period, unless you cancelled your Subscription, you will be automatically charged the applicable Subscription fees","supports":"a trial is charged on its last day"},{"id":"s40","url":"https://help.later.com/hc/en-us/articles/360042992233-Cancel-Your-Later-Plan","title":"Cancel Your Later Plan","publisher":"vendor","quote":"After your plan has been cancelled, you'll be prompted to remove extra users, Social Sets, and Access Groups from your account to continue using Later.","supports":"extras must be removed after cancelling"},{"id":"s41","url":"https://help.later.com/hc/en-us/articles/360042992233-Cancel-Your-Later-Plan","title":"Cancel Your Later Plan","publisher":"vendor","quote":"You will also lose access to any analytics beyond the Free plan level immediately.","supports":"analytics drop to the Free level"},{"id":"s42","url":"https://help.later.com/hc/en-us/articles/360042992233-Cancel-Your-Later-Plan","title":"Cancel Your Later Plan","publisher":"vendor","quote":"you must re-add it to the same account or transfer it to another account within 30 days to keep any scheduled posts.","supports":"re-add a removed profile within 30 days"},{"id":"s43","url":"https://help.later.com/hc/en-us/articles/360055240773-Manage-Later-Plan-Add-ons-Users-Social-Sets","title":"Manage Later Plan Add-ons (Users, Social Sets)","publisher":"vendor","quote":"If you want to downgrade from a Scale plan to a different Later plan, please reach out to our team for assistance.","supports":"Scale downgrades go through support"},{"id":"s44","url":"https://help.later.com/hc/en-us/articles/360055240773-Manage-Later-Plan-Add-ons-Users-Social-Sets","title":"Manage Later Plan Add-ons (Users, Social Sets)","publisher":"vendor","quote":"Removing a Social Set or user from your Later account does not automatically reduce your monthly fee.","supports":"removing a user alone doesn't lower the bill"},{"id":"s45","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.","supports":"Apple trial cancel deadline"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["The web cancel flow's prompts (reasons, offers) after Cancel Plan are not described","Which team role can cancel is not stated","The free plan's limits after cancelling are not documented (the pricing page lists no free plan for new sign-ups)","When access ends after cancelling through Apple is not stated on the pages read","How to reach customer support to cancel was not confirmed; no enterprise or sales-contract terms were found"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Re-copied s33 and s34: the trials page words the auto-charge and no-second-trial sentences differently","Web trial-cancel step now ends with filling out the form and clicking Cancel Plan, as the trials page lists","Notice and summary: the Terms charge a trial on its last day; cancelling a trial keeps its features until the 14 days end","After cancel: extra users, Social Sets and Access Groups must be removed to keep using Later; analytics drop to the Free level immediately; removed profiles must be re-added within 30 days","Pay less: Scale downgrades go through support; removing a user or Social Set alone doesn't lower the fee","Apple route notice: cancel an Apple-billed trial at least 24 hours before it ends"]}},"stackcut":{"vendor_id":"later","name":"Later","recipes":[{"id":"replace-later","title":"Social media scheduler","best_year_one_net":550}]},"page":"https://stackcut.io/cancel/later","json":"https://stackcut.io/exits/later.json","evidence":{"packet_revision":"753294d3ff4cce0e41745d52da900f1e7aa7d7088a9a74ea7272685deeec9db4","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"later--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"later--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"lattice","name":"Lattice","category":"productivity","website":"https://www.lattice.com","domains":["lattice.com"],"summary":"Lattice is sold on annual contracts ($4,000 minimum) that renew automatically for the same term. To stop renewal, send Lattice written notice at least 30 days before the term ends; email to the address in your Order Form counts. Fees aren't refundable.","routes":[{"channel":"sales_contract","label":"Annual contract (Order Form)","applies_to":"All Lattice subscriptions: contracts are billed annually, with a $4,000 minimum a year","who":"The customer organization that signed the Order Form (the Terms let either party give notice)","method":"email","start_url":"https://help.lattice.com/en-us/articles/15178837-contact-customer-care","steps":[{"do":"Find your Order Form: it sets the renewal date and the email address Lattice receives notices at","expect":null},{"do":"Send Lattice written notice that you are terminating the Order Form at the end of the current term, at least 30 days before that term ends","expect":null},{"do":"Keep proof of sending; an email counts as given when sent during the recipient's normal business hours","expect":null},{"do":"If you need the notice address or your renewal date, ask Customer Care: log in, click the chat icon at the bottom left of any page, then Ask a question","expect":"Ask a question"}],"confirm_by":null,"effective":"At the end of the current Initial Subscription Term or Renewal Term","notice":"Written notice at least 30 days before the end of the current term; otherwise the Order Form renews for another term of the same length","refund":"Fees are nonrefundable except as the Terms expressly provide (for example, prepaid fees if you terminate for Lattice's breach). Removed seats are not refunded","fees":"Users added beyond the contract are billed pro rata through the end of the term, charged on the last day of the month","source_ids":["s1","s2","s3","s4","s8","s9","s10","s11","s16","s17","s12","s5","s6","s13"]}],"pay_less":[],"export":[{"data":"Your Customer Content","how":"Lattice makes a downloadable file available on request, or on termination or expiration of the subscription","format":null,"limits":"The Terms don't give a deadline for requesting it; content is kept in inactive status for six months after the subscription ends","source_ids":["s14","s15"]}],"after_cancel":{"access_until":"The end of the current contract term","data_kept":"Customer Content is kept in inactive status for six months after termination or expiration, then securely and permanently deleted; Lattice may shorten this to comply with privacy laws","you_lose":["Access to Lattice for all users on the contract"]},"agent_notes":{"sign_in_needed":false,"phone_or_chat_only":false,"retention_step":null,"tips":["The help center has no cancellation article; the Terms of Service set the renewal and notice rules","Notice must be in writing and reach Lattice at least 30 days before the term ends, or the contract renews for the same length","Complimentary products on the Order Form also renew at list price unless notice covers them","Invoices and payment history aren't viewable in Lattice; ask the Lattice Billing team for copies","Request the downloadable file of your content before or at the end of the term"]},"sources":[{"id":"s1","url":"https://www.lattice.com/pricing","title":"Pricing","publisher":"vendor","quote":"Lattice bills all contracts annually.","supports":"contracts are billed annually"},{"id":"s2","url":"https://www.lattice.com/pricing","title":"Pricing","publisher":"vendor","quote":"The minimum annual agreement is $4,000.","supports":"the minimum annual agreement"},{"id":"s3","url":"https://help.lattice.com/en-us/articles/15178837-contact-customer-care","title":"Contact Customer Care","publisher":"vendor","quote":"Log into your Lattice account and use the chat icon in the bottom left of any page, followed by Ask a question.","supports":"how to reach live chat"},{"id":"s4","url":"https://help.lattice.com/en-us/articles/15178837-contact-customer-care","title":"Contact Customer Care","publisher":"vendor","quote":"Customer Care provides live chat support during our normal business hours, Monday through Friday.","supports":"live chat hours"},{"id":"s5","url":"https://help.lattice.com/en-us/articles/15178866-invoice-and-payment-faqs","title":"Invoice and Payment FAQs","publisher":"vendor","quote":"If you remove a user and go back down to 100, we do not refund you for that seat.","supports":"removed seats are not refunded"},{"id":"s6","url":"https://help.lattice.com/en-us/articles/15178866-invoice-and-payment-faqs","title":"Invoice and Payment FAQs","publisher":"vendor","quote":"we charge for those additional users at a pro-rated rate through the end of your subscription term.","supports":"added users are prorated to the end of the term"},{"id":"s7","url":"https://help.lattice.com/en-us/articles/15178866-invoice-and-payment-faqs","title":"Invoice and Payment FAQs","publisher":"vendor","quote":"Payment terms are noted on your contract","supports":"the contract sets the payment terms"},{"id":"s8","url":"https://cdn.prod.website-files.com/64d227d0bd6695f39ef77395/69aa0f7ae1da31268a4a5883__Lattice%20-%20Terms%20of%20Service%20(Updated%20Feb%202026).docx.pdf","title":"Lattice Terms of Service (updated February 2026)","publisher":"vendor","quote":"each Software Order Form will automatically renew for a consecutive Renewal Term","supports":"automatic renewal (section 3.2)"},{"id":"s9","url":"https://cdn.prod.website-files.com/64d227d0bd6695f39ef77395/69aa0f7ae1da31268a4a5883__Lattice%20-%20Terms%20of%20Service%20(Updated%20Feb%202026).docx.pdf","title":"Lattice Terms of Service (updated February 2026)","publisher":"vendor","quote":"Either party may terminate such Order Form by giving the other party written notice of such termination","supports":"written notice to end an Order Form"},{"id":"s10","url":"https://cdn.prod.website-files.com/64d227d0bd6695f39ef77395/69aa0f7ae1da31268a4a5883__Lattice%20-%20Terms%20of%20Service%20(Updated%20Feb%202026).docx.pdf","title":"Lattice Terms of Service (updated February 2026)","publisher":"vendor","quote":"at least thirty (30) days prior to the end of the then-current Initial Subscription Term or Renewal Term,","supports":"the 30-day notice period"},{"id":"s11","url":"https://cdn.prod.website-files.com/64d227d0bd6695f39ef77395/69aa0f7ae1da31268a4a5883__Lattice%20-%20Terms%20of%20Service%20(Updated%20Feb%202026).docx.pdf","title":"Lattice Terms of Service (updated February 2026)","publisher":"vendor","quote":"when sent, if sent by electronic mail during normal business hours of the recipient","supports":"email notice is effective when sent (section 11.1)"},{"id":"s12","url":"https://cdn.prod.website-files.com/64d227d0bd6695f39ef77395/69aa0f7ae1da31268a4a5883__Lattice%20-%20Terms%20of%20Service%20(Updated%20Feb%202026).docx.pdf","title":"Lattice Terms of Service (updated February 2026)","publisher":"vendor","quote":"All Fees are nonrefundable except as expressly provided herein.","supports":"fees are nonrefundable (section 6.1)"},{"id":"s13","url":"https://help.lattice.com/en-us/articles/15178866-invoice-and-payment-faqs","title":"Invoice and Payment FAQs","publisher":"vendor","quote":"Additional users are charged on the last day of the current month.","supports":"when added users are billed"},{"id":"s14","url":"https://cdn.prod.website-files.com/64d227d0bd6695f39ef77395/69aa0f7ae1da31268a4a5883__Lattice%20-%20Terms%20of%20Service%20(Updated%20Feb%202026).docx.pdf","title":"Lattice Terms of Service (updated February 2026)","publisher":"vendor","quote":"A downloadable file will be made available to you upon request or upon the termination or expiration","supports":"data export on request or at the end (section 3.5)"},{"id":"s15","url":"https://cdn.prod.website-files.com/64d227d0bd6695f39ef77395/69aa0f7ae1da31268a4a5883__Lattice%20-%20Terms%20of%20Service%20(Updated%20Feb%202026).docx.pdf","title":"Lattice Terms of Service (updated February 2026)","publisher":"vendor","quote":"is retained in inactive status for six months,","supports":"six months of inactive retention, then deletion (section 3.5)"},{"id":"s16","url":"https://cdn.prod.website-files.com/64d227d0bd6695f39ef77395/69aa0f7ae1da31268a4a5883__Lattice%20-%20Terms%20of%20Service%20(Updated%20Feb%202026).docx.pdf","title":"Lattice Terms of Service (updated February 2026)","publisher":"vendor","quote":"For purposes hereof, each recipient's address and email address will be as set forth in the Order Form","supports":"the notice address is in the Order Form"},{"id":"s17","url":"https://cdn.prod.website-files.com/64d227d0bd6695f39ef77395/69aa0f7ae1da31268a4a5883__Lattice%20-%20Terms%20of%20Service%20(Updated%20Feb%202026).docx.pdf","title":"Lattice Terms of Service (updated February 2026)","publisher":"vendor","quote":"in which case such termination will be effective at the end of such Initial Subscription Term","supports":"termination takes effect at the end of the term"},{"id":"s18","url":"https://help.lattice.com/en-us/articles/15179059-how-can-i-add-or-change-billing-information-in-lattice","title":"How Can I Add or Change Billing Information in Lattice?","publisher":"vendor","quote":"Reach out to the Lattice Billing team","supports":"billing changes go through the Billing team"}],"verification":{"level":"docs","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Lattice's notice email address isn't published; the Terms say it is set in each customer's Order Form","Which role at the customer may send the non-renewal notice isn't stated","An Order Form can override the standard renewal terms, so check yours","The help pages don't say whether you can lower your seat count at renewal"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Added the Terms of Service (Feb 2026): automatic renewal for the same term, written notice at least 30 days before the term ends, email notice counts, fees nonrefundable","Route rewritten from 'ask customer care' to sending written non-renewal notice to the address in the Order Form; effective at the end of the term","Added export (downloadable file on request or at the end) and retention (six months inactive, then deleted)","Replaced the one-word chat and email quotes with the actual live-chat steps and hours","No self-serve, app-store or marketplace billing is documented; Lattice bills all contracts annually","The Terms quotes are copied from Lattice's Terms of Service PDF; the automatic quote check can't read PDF text, so it lists them as not found"]}},"page":"https://stackcut.io/cancel/lattice","json":"https://stackcut.io/exits/lattice.json","evidence":{"packet_revision":"8f960eaba9b678f4e6f883d60f0644f5c9777257c27019d31a22ec4ac8944f97","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"lattice--sales-contract--r1","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"launchdarkly","name":"LaunchDarkly","category":"developer_tools","website":"https://launchdarkly.com","domains":["launchdarkly.com"],"summary":"Open the gear icon, then Billing; under End subscription click Cancel my subscription and confirm in the dialog. The account stays active to the end of the billing cycle, and usage above prepaid entitlements is still billed. Invoice-billed accounts cancel by Support ticket. Payments are non-refundable.","routes":[{"channel":"direct_web","label":"Self-serve subscriptions","applies_to":"Self-serve (card-billed) subscriptions managed on the Billing page","who":"Someone who can view the Billing page (access depends on account configuration; the page doesn't name the role that can cancel)","method":"self_serve","start_url":"https://launchdarkly.com/docs/home/account/billing-page","steps":[{"do":"Click the gear icon in the left sidebar to open Organization settings, then choose Billing","expect":null},{"do":"Find the End subscription section and click Cancel my subscription","expect":null},{"do":"In the dialog, click Cancel my subscription again","expect":null}],"confirm_by":null,"effective":"The account stays active until the end of the current billing cycle, then is marked as expired and no further charges are incurred","notice":"Cancel in the account dashboard before the next scheduled billing; otherwise it renews for periods equal to the initial Subscription Term","refund":"Payment obligations are non-refundable","fees":"Usage above your prepaid entitlements for the rest of the cycle is billed; overage and usage fees are invoiced monthly in arrears","source_ids":["s1","s19","s2","s20","s21","s3","s5","s4","s12","s14","s15","s16"]},{"channel":"direct_web","label":"Invoice-billed subscriptions","applies_to":"Subscriptions billed by invoice","who":"The account holder, by Support ticket","method":"form","start_url":"https://support.launchdarkly.com/hc/en-us/requests/new","steps":[{"do":"Start a Support ticket asking to cancel the subscription","expect":null}],"confirm_by":null,"effective":"At the end of the then-current Subscription Term; access to the service ends when termination takes effect","notice":"The subscription terms give no number of days; either party can terminate before the end of the current Subscription Term","refund":"Payment obligations are non-refundable","fees":null,"source_ids":["s22","s23","s13","s24","s14","s15"]}],"pay_less":[{"type":"free_plan","what":"The Developer plan is free and needs no credit card; trials convert to it automatically. After a move to Developer or Foundation, Enterprise and Guardian feature data is kept but cannot be used","evidence":"documented","source_ids":["s26","s11","s27","s10"]},{"type":"downgrade","what":"Some plans can switch to a pay-as-you-go Foundation plan from the Billing page; Foundation has no platform or seat fees","evidence":"documented","source_ids":["s9","s28"]}],"export":[],"after_cancel":{"access_until":"The end of the current billing cycle (self-serve) or Subscription Term; the account is then marked as expired","data_kept":"Thirty days after termination LaunchDarkly has no obligation to maintain Customer Data and will not retain copies or records of it. Account deletion is by Support ticket, only after the subscription has expired","you_lose":["Access to the LaunchDarkly service once termination takes effect","Customer Data, 30 days after termination","Enterprise and Guardian features on a Developer or Foundation plan, which you can no longer interact with (LaunchDarkly keeps the data)"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Usage above prepaid entitlements in the final billing cycle is still billed","Invoice-billed subscriptions are cancelled by Support ticket, not on the Billing page","Deleting the account needs an expired subscription and a Support ticket","Some members can't see the Billing page; sign in as someone who can"]},"sources":[{"id":"s1","url":"https://launchdarkly.com/docs/home/account/billing-page","title":"The Billing page","publisher":"vendor","quote":"To view the Billing page, click the gear icon in the left sidebar to open \"Organization settings,\" then choose \"Billing\".","supports":"where the cancel option is"},{"id":"s2","url":"https://launchdarkly.com/docs/home/account/billing-page","title":"The Billing page","publisher":"vendor","quote":"Cancel my subscription","supports":"the button names used to cancel"},{"id":"s3","url":"https://launchdarkly.com/docs/home/account/billing-page","title":"The Billing page","publisher":"vendor","quote":"Your account remains active until the end of your current billing cycle.","supports":"when access ends"},{"id":"s4","url":"https://launchdarkly.com/docs/home/account/billing-page","title":"The Billing page","publisher":"vendor","quote":"LaunchDarkly will bill you for that excess usage.","supports":"excess usage is billed"},{"id":"s5","url":"https://launchdarkly.com/docs/home/account/billing-page","title":"The Billing page","publisher":"vendor","quote":"your account is marked as expired and no additional charges are incurred for your account.","supports":"charges stop once the cycle ends"},{"id":"s6","url":"https://launchdarkly.com/docs/home/account/billing-page","title":"The Billing page","publisher":"vendor","quote":"start a Support ticket to cancel your subscription.","supports":"invoice-billed route"},{"id":"s7","url":"https://launchdarkly.com/docs/home/account/billing-page","title":"The Billing page","publisher":"vendor","quote":"We can only delete accounts after your subscription has expired.","supports":"account deletion comes after expiry"},{"id":"s8","url":"https://launchdarkly.com/docs/home/account/billing-page","title":"The Billing page","publisher":"vendor","quote":"The account Owner or a member with the LaunchDarkly Billing Admin organization role can change the billing contact.","supports":"who can change billing settings (not cancelling)"},{"id":"s9","url":"https://launchdarkly.com/docs/home/account/billing-page","title":"The Billing page","publisher":"vendor","quote":"Switch to a Foundation plan","supports":"the downgrade option"},{"id":"s10","url":"https://launchdarkly.com/docs/home/account/plans","title":"LaunchDarkly subscriptions and plans","publisher":"vendor","quote":"If you move to a Developer or Foundation plan, LaunchDarkly retains any account data related to Enterprise and Guardian features, but you cannot interact with it.","supports":"what a downgrade keeps and removes"},{"id":"s11","url":"https://launchdarkly.com/pricing/","title":"LaunchDarkly pricing","publisher":"vendor","quote":"Free to start.","supports":"the Developer plan is free to start"},{"id":"s12","url":"https://launchdarkly.com/policies/subscription-terms/","title":"LaunchDarkly subscription terms","publisher":"vendor","quote":"unless Customer cancels their subscription through the Services’ account dashboard prior to their next scheduled billing","supports":"cancelling through the dashboard before renewal"},{"id":"s13","url":"https://launchdarkly.com/policies/subscription-terms/","title":"LaunchDarkly subscription terms","publisher":"vendor","quote":"Termination will take effect at the end of the then current Subscription Term","supports":"when termination takes effect"},{"id":"s14","url":"https://launchdarkly.com/policies/subscription-terms/","title":"LaunchDarkly subscription terms","publisher":"vendor","quote":"will automatically renew for periods equal to the initial Subscription Term","supports":"automatic renewal"},{"id":"s15","url":"https://launchdarkly.com/policies/subscription-terms/","title":"LaunchDarkly subscription terms","publisher":"vendor","quote":"payment obligations are non-refundable.","supports":"refund position"},{"id":"s16","url":"https://launchdarkly.com/policies/subscription-terms/","title":"LaunchDarkly subscription terms","publisher":"vendor","quote":"overage and usage Fees are calculated on the basis of usage and invoiced monthly in arrears","supports":"how usage is billed"},{"id":"s17","url":"https://launchdarkly.com/policies/subscription-terms/","title":"LaunchDarkly subscription terms","publisher":"vendor","quote":"Thirty (30) days following the termination of this Agreement","supports":"the 30-day point after termination"},{"id":"s18","url":"https://launchdarkly.com/policies/subscription-terms/","title":"LaunchDarkly subscription terms","publisher":"vendor","quote":"LaunchDarkly will have no obligation to maintain any Customer Data","supports":"no duty to keep customer data after termination"},{"id":"s19","url":"https://launchdarkly.com/docs/home/account/billing-page","title":"The Billing page","publisher":"vendor","quote":"Find the \"End subscription\" section of the Billing page.","supports":"the End subscription section"},{"id":"s20","url":"https://launchdarkly.com/docs/home/account/billing-page","title":"The Billing page","publisher":"vendor","quote":"In the dialog, click Cancel my subscription.","supports":"the confirmation dialog"},{"id":"s21","url":"https://launchdarkly.com/docs/home/account/billing-page","title":"The Billing page","publisher":"vendor","quote":"Depending on how your LaunchDarkly account is configured, you may not have access to view the Billing page.","supports":"Billing page access depends on configuration"},{"id":"s22","url":"https://launchdarkly.com/docs/home/account/billing-page","title":"The Billing page","publisher":"vendor","quote":"If you are currently billed by invoice, start a Support ticket to cancel your subscription.","supports":"invoice-billed accounts cancel by Support ticket"},{"id":"s23","url":"https://launchdarkly.com/policies/subscription-terms/","title":"LaunchDarkly subscription terms","publisher":"vendor","quote":"Either party can terminate this Agreement for any reason before the end of the current Subscription Term or Free trial.","supports":"termination for any reason before term end"},{"id":"s24","url":"https://launchdarkly.com/policies/subscription-terms/","title":"LaunchDarkly subscription terms","publisher":"vendor","quote":"Upon the effective date of termination of an Order, Customer's authorization to access and use the LaunchDarkly Service will cease.","supports":"access ends at termination"},{"id":"s25","url":"https://launchdarkly.com/policies/subscription-terms/","title":"LaunchDarkly subscription terms","publisher":"vendor","quote":"will not retain copies or records of Customer Data in its system or otherwise.","supports":"customer data not retained after 30 days"},{"id":"s26","url":"https://launchdarkly.com/docs/home/account/plans","title":"LaunchDarkly subscriptions and plans","publisher":"vendor","quote":"Developer plans are free to use and don't require a credit card.","supports":"free Developer plan"},{"id":"s27","url":"https://launchdarkly.com/docs/home/account/plans","title":"LaunchDarkly subscriptions and plans","publisher":"vendor","quote":"When your trial ends, your account will automatically convert to a free Developer plan.","supports":"trials convert to the free plan"},{"id":"s28","url":"https://launchdarkly.com/pricing/","title":"LaunchDarkly pricing","publisher":"vendor","quote":"No platform or seat fees.","supports":"Foundation has no platform or seat fees"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["LaunchDarkly's billing help page doesn't say which role can cancel a subscription, or whether a confirmation email follows","Notice and renewal terms in negotiated Enterprise contracts aren't on LaunchDarkly's public pages","LaunchDarkly's account help pages don't describe exporting flags or account data before cancelling"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Re-checked the Billing page steps, effective date and excess-usage billing: confirmed","Effective: after the cycle ends the account is marked expired and no further charges are incurred","Invoice route: termination takes effect at the end of the Subscription Term, and access ends then; no day count for notice","Data: 30 days after termination LaunchDarkly won't retain Customer Data (was only 'no obligation to maintain')","Free plan: Developer needs no card and trials convert to it; Foundation has no platform or seat fees","No AWS Marketplace billing is documented on LaunchDarkly's pages"]}},"page":"https://stackcut.io/cancel/launchdarkly","json":"https://stackcut.io/exits/launchdarkly.json","evidence":{"packet_revision":"705587dd70edcd34616b078ca103b4986df26879a6d25ea20bc6339a272fd752","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"launchdarkly--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"launchdarkly--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"leadpages","name":"Leadpages","category":"marketing_sales","website":"https://leadpages.com","domains":["leadpages.com"],"summary":"Cancel in Leadpages under Billing (account name, then Billing, then Cancel; say No to auto-renew and Save). Delete sub-accounts first. Access lasts to the end of the billing cycle; renewals and mid-term cancellations aren't refunded. HTML Pub plans cancel separately on htmlpub.com.","routes":[{"channel":"direct_web","label":"Leadpages (classic account)","applies_to":"Leadpages plans managed from the classic Leadpages account (my.leadpages.net), monthly or annual","who":"The account holder (sign in)","method":"self_serve","start_url":"https://my.leadpages.net/my-account/billing/","steps":[{"do":"If your plan has sub-accounts, delete them first; they must be deleted before cancelling","expect":null},{"do":"Click your account name in the top-left corner, then select Billing","expect":null},{"do":"Click Cancel","expect":"A question asking whether you'd like to automatically renew your subscription"},{"do":"Select No, then click Save to confirm","expect":null}],"confirm_by":null,"effective":"The account stays open for the rest of the billing cycle, then closes","notice":"Cancel before the next Subscription Term starts, or it renews; no number of days is stated","refund":"New accounts: Leadpages guarantees your money back if you cancel within 7 days of your first charge after the free trial. Renewals aren't covered, and cancelling mid-term gets no prorated refund.","fees":"No cancellation fees","source_ids":["s1","s3","s4","s5","s6","s7","s8","s10","s19","s20","s21","s22","s23","s24","s25","s27","s30","s31"]},{"channel":"direct_web","label":"New Leadpages accounts","applies_to":"Subscriptions on the New Leadpages platform","who":"The account holder (sign in)","method":"self_serve","start_url":null,"steps":[{"do":"Go to Dashboard, then Billing (or Account, then Billing)","expect":null},{"do":"Cancel your subscription from the Billing page","expect":null}],"confirm_by":null,"effective":"The subscription stays active until the end of the current billing period, then the account reverts to the free tier","notice":"Cancel before the next Subscription Term starts, or it renews; no number of days is stated","refund":"New accounts: Leadpages guarantees your money back if you cancel within 7 days of your first charge after the free trial. Renewals aren't covered, and cancelling mid-term gets no prorated refund.","fees":"No cancellation fees","source_ids":["s3","s4","s6","s7","s8","s10","s34","s35","s36","s37","s38"]},{"channel":"direct_web","label":"HTML Pub plans","applies_to":"HTML Pub plans (Starter, Pro, Business), including those bought at checkout on leadpages.com","who":"The organization owner only","method":"self_serve","start_url":null,"steps":[{"do":"Sign in to htmlpub.com and go to Billing in the left sidebar","expect":null},{"do":"Click Manage Subscription to open the customer portal, and cancel there","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s40","s41","s42","s43"]}],"pay_less":[{"type":"downgrade","what":"Switch to a lower plan anytime; the change takes effect at the end of the current billing period","evidence":"documented","source_ids":["s13","s14","s39"]},{"type":"annual_billing","what":"Annual billing saves up to 20% compared with monthly billing","evidence":"documented","source_ids":["s15"]},{"type":"student_or_nonprofit","what":"Nonprofit and education pricing is evaluated case by case, not as a fixed discount","evidence":"documented","source_ids":["s16"]},{"type":"free_plan","what":"A cancelled New Leadpages account reverts to the free tier: pages over the free limit and custom domains are deactivated, but content isn't deleted. HTML Pub can build and preview pages free; publishing needs a paid plan","evidence":"documented","source_ids":["s37","s38","s17","s18"]}],"export":[{"data":"Landing pages (full HTML)","how":"Export each landing page's HTML before cancelling; the Terms make you responsible for backing up your own data","format":"HTML","limits":null,"source_ids":["s29","s11"]}],"after_cancel":{"access_until":"The end of the billing period you paid for","data_kept":"Classic accounts: Leadpages holds your created assets for up to one year after the account closes. New Leadpages accounts revert to the free tier without deleting content","you_lose":["Connected custom domains (disconnected)","The image library, analytics data and your pages' copy in the account","On New Leadpages, pages over the free limit"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Delete sub-accounts before cancelling a classic Leadpages account","Turning off automatic billing is the same as cancelling","Cancel before the next term starts: renewals aren't refunded","Export landing page HTML before the account closes","HTML Pub billing is separate and only the organization owner can cancel it","You can reactivate later to regain your content"]},"sources":[{"id":"s1","url":"https://leadpages.com/faq","title":"Leadpages FAQ","publisher":"vendor","quote":"Cancel your subscription at any time from your account settings.","supports":"where to cancel: the account settings"},{"id":"s2","url":"https://leadpages.com/faq","title":"Leadpages FAQ","publisher":"vendor","quote":"Your pages remain accessible through the end of your billing period.","supports":"pages stay live until the end of the billing period"},{"id":"s3","url":"https://leadpages.com/legal/terms","title":"Leadpages Terms of Service","publisher":"vendor","quote":"any purchases for access and use of the Services are on a subscription basis that renews automatically unless canceled.","supports":"subscriptions renew automatically until cancelled"},{"id":"s4","url":"https://leadpages.com/legal/terms","title":"Leadpages Terms of Service","publisher":"vendor","quote":"you must notify Leadpages before the start of the next Subscription Term using the appropriate functionalities within the Services","supports":"the notice timing and that cancelling uses the functions in the Services"},{"id":"s5","url":"https://leadpages.com/legal/terms","title":"Leadpages Terms of Service","publisher":"vendor","quote":"you may continue to use the Services until the end of your then-current Subscription Term.","supports":"access continues until the end of the paid term"},{"id":"s6","url":"https://leadpages.com/legal/terms","title":"Leadpages Terms of Service","publisher":"vendor","quote":"you will not be eligible for nor will you receive a prorated refund","supports":"no prorated refund for cancelling mid-term"},{"id":"s7","url":"https://leadpages.com/legal/terms","title":"Leadpages Terms of Service","publisher":"vendor","quote":"Leadpages will offer a seven (7) day money-back guarantee for all new Leadpages Accounts created.","supports":"the 7-day refund for new accounts"},{"id":"s8","url":"https://leadpages.com/legal/terms","title":"Leadpages Terms of Service","publisher":"vendor","quote":"Services subscription renewals are not eligible for the seven (7) day money-back guarantee.","supports":"renewals are not refunded"},{"id":"s9","url":"https://leadpages.com/faq","title":"Leadpages FAQ","publisher":"vendor","quote":"After that, we don't offer refunds on subscription payments, but you can cancel future renewals anytime.","supports":"no refunds on subscription payments after the trial; future renewals can be cancelled"},{"id":"s10","url":"https://leadpages.com/faq","title":"Leadpages FAQ","publisher":"vendor","quote":"No cancellation fees.","supports":"no fee for cancelling"},{"id":"s11","url":"https://leadpages.com/legal/terms","title":"Leadpages Terms of Service","publisher":"vendor","quote":"You are solely responsible for backing up your Customer Data and Personal Data on a regular basis","supports":"the customer is responsible for backups; no export tool is documented"},{"id":"s12","url":"https://leadpages.com/legal/privacy","title":"Leadpages Privacy Policy","publisher":"vendor","quote":"We retain personal data for the period reasonably necessary to provide our Services to you","supports":"how long personal data is kept, with no fixed period"},{"id":"s13","url":"https://leadpages.com/pricing","title":"Leadpages Pricing","publisher":"vendor","quote":"Upgrade or downgrade anytime.","supports":"plans can be downgraded"},{"id":"s14","url":"https://leadpages.com/pricing","title":"Leadpages Pricing","publisher":"vendor","quote":"Changes take effect on your next billing cycle.","supports":"when a downgrade takes effect"},{"id":"s15","url":"https://leadpages.com/faq","title":"Leadpages FAQ","publisher":"vendor","quote":"Save up to 20% when you choose annual billing.","supports":"annual billing saves up to 20%"},{"id":"s16","url":"https://leadpages.com/pricing","title":"Leadpages Pricing","publisher":"vendor","quote":"We evaluate nonprofit and education pricing on a case-by-case basis.","supports":"nonprofit and education pricing is case by case"},{"id":"s17","url":"https://leadpages.com/pricing","title":"Leadpages Pricing","publisher":"vendor","quote":"HTML Pub lets you build and preview landing pages, websites, and blogs for free.","supports":"the free build and preview"},{"id":"s18","url":"https://leadpages.com/pricing","title":"Leadpages Pricing","publisher":"vendor","quote":"publishing starts on a paid plan with custom domains and SSL","supports":"publishing needs a paid plan"},{"id":"s19","url":"https://leadpages.com/legal/terms","title":"Leadpages Terms of Service","publisher":"vendor","quote":"your credit card is subsequently charged, you will not receive a refund.","supports":"a renewal charge after late notice is not refunded"},{"id":"s20","url":"https://leadpages.com/legal/terms","title":"Leadpages Terms of Service","publisher":"vendor","quote":"you must contact Leadpages on or before the seventh (7th) day following the commencement of the Subscription Term.","supports":"the deadline for the 7-day refund on new accounts"},{"id":"s21","url":"https://support.leadpages.com/hc/en-us/articles/234753748-Cancel-your-Leadpages-account","title":"Cancel your Leadpages account","publisher":"vendor","quote":"Click your account name in the top-left corner of your account, then select Billing","supports":"where the classic cancel flow starts"},{"id":"s22","url":"https://support.leadpages.com/hc/en-us/articles/234753748-Cancel-your-Leadpages-account","title":"Cancel your Leadpages account","publisher":"vendor","quote":"Click on Cancel.","supports":"the Cancel button"},{"id":"s23","url":"https://support.leadpages.com/hc/en-us/articles/234753748-Cancel-your-Leadpages-account","title":"Cancel your Leadpages account","publisher":"vendor","quote":"Select No when asked whether you'd like to automatically renew your subscription.","supports":"turning off automatic renewal"},{"id":"s24","url":"https://support.leadpages.com/hc/en-us/articles/234753748-Cancel-your-Leadpages-account","title":"Cancel your Leadpages account","publisher":"vendor","quote":"Click Save to confirm your changes.","supports":"the final save"},{"id":"s25","url":"https://support.leadpages.com/hc/en-us/articles/234753748-Cancel-your-Leadpages-account","title":"Cancel your Leadpages account","publisher":"vendor","quote":"When you cancel, your account will remain open for the remainder of your billing cycle.","supports":"when access ends"},{"id":"s26","url":"https://support.leadpages.com/hc/en-us/articles/234753748-Cancel-your-Leadpages-account","title":"Cancel your Leadpages account","publisher":"vendor","quote":"While closed, Leadpages will hold onto your created assets for up to one year.","supports":"how long assets are kept after the account closes"},{"id":"s27","url":"https://support.leadpages.com/hc/en-us/articles/234753748-Cancel-your-Leadpages-account","title":"Cancel your Leadpages account","publisher":"vendor","quote":"If you have sub-accounts on your plan, they must be deleted before cancelling.","supports":"sub-accounts must be deleted first"},{"id":"s28","url":"https://support.leadpages.com/hc/en-us/articles/234753748-Cancel-your-Leadpages-account","title":"Cancel your Leadpages account","publisher":"vendor","quote":"Any custom domains connected to your Leadpages account will also be disconnected.","supports":"custom domains are disconnected"},{"id":"s29","url":"https://support.leadpages.com/hc/en-us/articles/234753748-Cancel-your-Leadpages-account","title":"Cancel your Leadpages account","publisher":"vendor","quote":"You can export your landing pages' full HTML, as you do own your pages' content.","supports":"landing page HTML can be exported"},{"id":"s30","url":"https://support.leadpages.com/hc/en-us/articles/234753748-Cancel-your-Leadpages-account","title":"Cancel your Leadpages account","publisher":"vendor","quote":"within 7 days of your first charge outside of your 14-day free trial, Leadpages guarantees your money back if you are not satisfied.","supports":"the money-back guarantee after the first charge"},{"id":"s31","url":"https://support.leadpages.com/hc/en-us/articles/234753748-Cancel-your-Leadpages-account","title":"Cancel your Leadpages account","publisher":"vendor","quote":"Turning off automatic billing works the same as cancelling your account.","supports":"turning off automatic billing cancels"},{"id":"s32","url":"https://support.leadpages.com/hc/en-us/articles/234753748-Cancel-your-Leadpages-account","title":"Cancel your Leadpages account","publisher":"vendor","quote":"You'll also lose access to most areas of your account when your subscription ends, including your image library,","supports":"what you lose (image library, analytics, page copy)"},{"id":"s33","url":"https://support.leadpages.com/hc/en-us/articles/234753748-Cancel-your-Leadpages-account","title":"Cancel your Leadpages account","publisher":"vendor","quote":"You can reactivate your account at any time, and regain access to content you've created.","supports":"reactivating restores content"},{"id":"s34","url":"https://support.leadpages.com/hc/en-us/articles/44792825646349--New-Leadpages-Billing-Managing-Your-Subscription","title":"[New Leadpages] Billing — Managing Your Subscription","publisher":"vendor","quote":"Go to Dashboard → Billing or Account → Billing","supports":"where billing is in New Leadpages"},{"id":"s35","url":"https://support.leadpages.com/hc/en-us/articles/44792825646349--New-Leadpages-Billing-Managing-Your-Subscription","title":"[New Leadpages] Billing — Managing Your Subscription","publisher":"vendor","quote":"You can cancel your subscription at any time from the Billing page.","supports":"cancelling in New Leadpages"},{"id":"s36","url":"https://support.leadpages.com/hc/en-us/articles/44792825646349--New-Leadpages-Billing-Managing-Your-Subscription","title":"[New Leadpages] Billing — Managing Your Subscription","publisher":"vendor","quote":"Your subscription stays active until the end of the current billing period.","supports":"when a New Leadpages cancellation takes effect"},{"id":"s37","url":"https://support.leadpages.com/hc/en-us/articles/44792825646349--New-Leadpages-Billing-Managing-Your-Subscription","title":"[New Leadpages] Billing — Managing Your Subscription","publisher":"vendor","quote":"After that, your account reverts to the free tier.","supports":"the account moves to the free tier"},{"id":"s38","url":"https://support.leadpages.com/hc/en-us/articles/44792825646349--New-Leadpages-Billing-Managing-Your-Subscription","title":"[New Leadpages] Billing — Managing Your Subscription","publisher":"vendor","quote":"Pages over the free limit and custom domains are deactivated — your content is not deleted.","supports":"what is deactivated on the free tier; content kept"},{"id":"s39","url":"https://support.leadpages.com/hc/en-us/articles/44792825646349--New-Leadpages-Billing-Managing-Your-Subscription","title":"[New Leadpages] Billing — Managing Your Subscription","publisher":"vendor","quote":"Downgrades take effect at the end of your current billing period.","supports":"when a downgrade takes effect"},{"id":"s40","url":"https://support.leadpages.com/hc/en-us/articles/43968293046413--HTMLPub-Plans-and-Billing","title":"[HTMLPub] Plans and Billing","publisher":"vendor","quote":"Only the organization owner can manage billing.","supports":"who can cancel HTML Pub"},{"id":"s41","url":"https://support.leadpages.com/hc/en-us/articles/43968293046413--HTMLPub-Plans-and-Billing","title":"[HTMLPub] Plans and Billing","publisher":"vendor","quote":"Go to Billing in the left sidebar on htmlpub.com.","supports":"where HTML Pub billing is"},{"id":"s42","url":"https://support.leadpages.com/hc/en-us/articles/43968293046413--HTMLPub-Plans-and-Billing","title":"[HTMLPub] Plans and Billing","publisher":"vendor","quote":"view invoices, add seats, or cancel","supports":"the customer portal (Manage Subscription) is where you cancel"},{"id":"s43","url":"https://support.leadpages.com/hc/en-us/articles/43968293046413--HTMLPub-Plans-and-Billing","title":"[HTMLPub] Plans and Billing","publisher":"vendor","quote":"Selecting a plan and completing checkout on leadpages.com creates your HTML Pub subscription.","supports":"HTML Pub plans can be bought on leadpages.com"}],"verification":{"level":"docs","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Leadpages' FAQ says subscription payments after the free trial aren't refunded, while its Terms and cancel article offer a money-back guarantee within 7 days of the first charge for new accounts; Leadpages doesn't say which applies to current plans","The free trial is 7 days on Leadpages' FAQ and pricing page but 14 days in its Terms and cancel article","No confirmation email or status after cancelling is documented","When an HTML Pub cancellation takes effect, and its refund terms, aren't stated in Leadpages' help center","How long New Leadpages and HTML Pub keep data after cancelling isn't stated"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Replaced the vague 'account settings' steps with the help center's flow: account name, then Billing, then Cancel, select No to auto-renew, then Save (start page my.leadpages.net/my-account/billing/)","Added that sub-accounts must be deleted before cancelling and that turning off automatic billing cancels","Added separate routes for New Leadpages (Billing page; reverts to the free tier) and HTML Pub (owner only, via Manage Subscription on htmlpub.com)","Data: classic accounts keep created assets up to one year after closing; landing page HTML can be exported; custom domains disconnect","Flagged that the FAQ's 'no refunds after the trial' conflicts with the 7-day money-back guarantee in the Terms and help center","Leadpages' help-center articles block automated checks; their quotes were confirmed against the same articles in Leadpages' help-center API"]}},"page":"https://stackcut.io/cancel/leadpages","json":"https://stackcut.io/exits/leadpages.json","evidence":{"packet_revision":"dbcd9bef359a2f1c0ca35b017df27a59246f73100b224b09ed5602d3b8a9a2fa","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"leadpages--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"leadpages--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"leadpages--direct-web--r3","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"legalzoom","name":"LegalZoom","category":"business_finance","website":"https://www.legalzoom.com","domains":["legalzoom.com"],"summary":"Cancel LegalZoom subscriptions in My Account (Account tab, Manage Payments, the subscription, Cancel) or by phone; they run to the period's end. Gotcha: registered agent service ($249/year) can't be cancelled until you file a new agent with your state and upload proof; it keeps billing until then.","routes":[{"channel":"direct_web","label":"Subscriptions in My Account","applies_to":"Subscriptions billed by LegalZoom: legal plans (Business Advantage Pro, Legal Advantage Plus), LZ Virtual Mail, LZ Tax and other subscriptions listed under Manage Payments","who":"The account holder, signed in to My Account","method":"self_serve","start_url":"https://www.legalzoom.com/my/subscriptions","steps":[{"do":"Sign in to My Account and open the Account tab","expect":"Manage Payments"},{"do":"In the Manage Payments section, click the subscription you want to end","expect":"Cancel"},{"do":"Click the Cancel link and finish the prompts","expect":null},{"do":"Repeat for every other active subscription you want to end: each one renews automatically until it is cancelled","expect":null}],"confirm_by":null,"effective":"Auto-renewal stops; the subscription (or legal plan) stays active until the end of the current period","notice":"None required. Monthly subscriptions renew each month without notice until you cancel; a reminder email before renewal isn't guaranteed","refund":"Chat or call within 30 days of the initial subscription purchase to request a refund, unless you've used it (for example, completed an attorney consultation on a legal plan, or downloaded a form); after 30 days subscriptions aren't refunded","fees":"None for most subscriptions. LZ Virtual Mail: the optional 6-Month Canceled Plan, which keeps receiving your mail for up to 6 months, carries a one-time cancellation fee plus per-item usage fees","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s30","s31","s32","s33","s34"]},{"channel":"direct_web","label":"Registered agent service","applies_to":"LegalZoom Registered Agent Services ($249/year, renews automatically each year at the purchase price)","who":"The account holder, after the business has filed a change of registered agent with the state","method":"self_serve","start_url":"https://www.legalzoom.com/my/subscriptions","steps":[{"do":"Name a new registered agent (another provider, or yourself where your state allows it) and file the change with the state","expect":null},{"do":"Get proof of the change: a copy of the filed document, an annual report that lists the new agent, or a screenshot of your agent's details on the state's website","expect":null},{"do":"Sign in to My Account, open the Account tab, then Manage Payments, and click your Registered Agent Services subscription","expect":"the cancel link"},{"do":"Upload the proof of the change, then click the cancel link","expect":null}],"confirm_by":null,"effective":"Auto-renewal stops once LegalZoom has your proof. After LegalZoom is replaced, legal mail it receives for you is returned to sender (first-class mail) or destroyed","notice":"Give LegalZoom proof of the new agent before the next billing date. Renewals are invoiced about two months before the renewal term starts, due no later than its first day","refund":"Chat or call within 30 days of the initial purchase to request a refund; after 30 days subscription services aren't refunded","fees":"You pay any state fees for changing your registered agent. Without proof of the change (or that the business has stopped operating), registered agent charges continue","source_ids":["s9","s10","s14","s15","s16","s17","s18","s19","s20","s21","s22","s23","s24","s25","s26","s41"]},{"channel":"direct_web","label":"Forms & eSign and LZ Books","applies_to":"Forms & eSign plans and LZ Books subscriptions, managed on the Subscriptions page under your profile","who":"The account holder","method":"self_serve","start_url":null,"steps":[{"do":"Sign in, click your profile at the top-right corner of the page, then go to Subscriptions","expect":"all the active subscriptions in your account"},{"do":"Select the Forms & eSign (or LZ Books) subscription and click the More (⋯) icon on the right side of the row","expect":"Cancel subscription"},{"do":"Click Cancel subscription, then Continue to cancel in the confirmation window","expect":null}],"confirm_by":null,"effective":"eSignature plans stay active until the end of the current subscription period","notice":null,"refund":"Paid eSignature plans: request a full refund within 30 days of purchase. Legal forms subscriptions aren't refunded once you've downloaded a form","fees":null,"source_ids":["s12","s27","s28","s29","s35","s36","s39","s42"]},{"channel":"direct_web","label":"By phone","applies_to":"Any LegalZoom subscription, legal plan or registered agent service","who":"The account holder","method":"phone","start_url":"https://www.legalzoom.com/contact-us","steps":[{"do":"Call Customer Care: (888) 310-0151 for subscriptions, (800) 773-0888 for a legal plan or registered agent service (Monday to Friday, 5 a.m. to 7 p.m. PT), or (888) 379-0854 for an eSignature plan","expect":null},{"do":"Ask to cancel the renewal. For registered agent service, have proof of your new agent's state filing ready","expect":null}],"confirm_by":null,"effective":"The subscription or plan stays active until the end of the current period","notice":"For registered agent service, LegalZoom needs proof of the new agent before the next billing date","refund":null,"fees":null,"source_ids":["s2","s3","s11","s14","s18","s37","s43","s42"]}],"pay_less":[],"export":[{"data":"Completed documents and products from your orders","how":"Sign in to your account and open Documents to access and download them","format":null,"limits":null,"source_ids":["s38"]},{"data":"Electronically signed documents","how":"They stay in your account under Documents, then eSignature, even after a Forms & eSign subscription ends","format":null,"limits":null,"source_ids":["s36"]},{"data":"LZ Virtual Mail scans and other information in your online account","how":"Download and store the digital scans of your mail from your online account before you cancel","format":null,"limits":"LegalZoom may discard scans once the service (or the 6-Month Canceled Plan) ends","source_ids":["s45","s34"]}],"after_cancel":{"access_until":"The end of the current subscription period; registered agent service ends once LegalZoom has proof of your new agent","data_kept":"Not stated in general. Signed documents stay under Documents, then eSignature. LZ Virtual Mail scans may be discarded immediately if you decline the 6-Month Canceled Plan","you_lose":["The subscription's offerings once its term ends","Registered agent mail handling: legal mail sent to LegalZoom for you is returned to sender (first-class) or destroyed","LZ Virtual Mail: mail received after cancellation may be refused, returned or disposed of, and stored scans may be discarded"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Check Manage Payments for every active subscription (registered agent, legal plan, Virtual Mail, tax): each renews automatically until cancelled","Registered agent service can't be cancelled until the state shows your new agent; LegalZoom keeps charging until it gets proof","Registered agent renewals are invoiced about two months before the renewal date: file the agent change early","Not using a subscription doesn't stop its charges","LZ Virtual Mail: save mail scans first; declining the 6-Month Canceled Plan lets LegalZoom discard them immediately, while accepting it adds a cancellation fee and usage fees","An LZ Books free trial with no payment method entered ends by itself: nothing to cancel"]},"sources":[{"id":"s1","url":"https://www.legalzoom.com/contact-us","title":"Contact Us","publisher":"vendor","quote":"Sign in to My Account. Go to the Account tab, then the Manage Payments section. Click on your subscription, then the Cancel link.","supports":"the online cancel steps for subscriptions"},{"id":"s2","url":"https://www.legalzoom.com/legal/product-service-terms/supplemental-terms-of-service-for-advantage-subscriptions","title":"Supplemental Terms of Service for Subscriptions and Third-Party Services","publisher":"vendor","quote":"You may cancel your Subscription at any time by calling our Customer Care Center at (888) 310-0151 or by cancelling online through your account portal.","supports":"cancel online or by phone, at any time"},{"id":"s3","url":"https://www.legalzoom.com/legal/product-service-terms/supplemental-terms-of-service-for-advantage-subscriptions","title":"Supplemental Terms of Service for Subscriptions and Third-Party Services","publisher":"vendor","quote":"Your subscription will remain active until the end of the then-current period.","supports":"when a cancelled subscription ends"},{"id":"s4","url":"https://www.legalzoom.com/legal/product-service-terms/supplemental-terms-of-service-for-advantage-subscriptions","title":"Supplemental Terms of Service for Subscriptions and Third-Party Services","publisher":"vendor","quote":"If you selected a monthly subscription, your subscription automatically renews each month without notice until you cancel.","supports":"auto-renewal without notice"},{"id":"s5","url":"https://www.legalzoom.com/legal/product-service-terms/supplemental-terms-of-service-for-advantage-subscriptions","title":"Supplemental Terms of Service for Subscriptions and Third-Party Services","publisher":"vendor","quote":"Unless required by law in the state where you reside, we are not obligated to provide this notice.","supports":"renewal reminder emails aren't guaranteed"},{"id":"s6","url":"https://www.legalzoom.com/legal/product-service-terms/supplemental-terms-of-service-for-advantage-subscriptions","title":"Supplemental Terms of Service for Subscriptions and Third-Party Services","publisher":"vendor","quote":"Even if you do not use our products or services, you are responsible for paying the full cost of your subscription until you cancel your subscription","supports":"not using a subscription doesn't stop charges"},{"id":"s7","url":"https://www.legalzoom.com/legal/product-service-terms/legal-plan-contract","title":"Legal Plan Contract","publisher":"vendor","quote":"Business Advantage Pro and/or Legal Advantage Plus","supports":"the legal plans this contract covers"},{"id":"s8","url":"https://www.legalzoom.com/legal/product-service-terms/legal-plan-contract","title":"Legal Plan Contract","publisher":"vendor","quote":"your Legal Plan subscription will renew automatically at the end of the initial term","supports":"legal plans auto-renew"},{"id":"s9","url":"https://www.legalzoom.com/legal/general-terms/lz-guarantee","title":"LZ Guarantee","publisher":"vendor","quote":"You can chat or call us to request a refund within 30 days of initial subscription purchase unless one of the conditions listed below applies.","supports":"the 30-day subscription refund window"},{"id":"s10","url":"https://www.legalzoom.com/legal/general-terms/lz-guarantee","title":"LZ Guarantee","publisher":"vendor","quote":"we will no longer issue a refund for a subscription service","supports":"no subscription refunds after 30 days"},{"id":"s11","url":"https://www.legalzoom.com/legal/product-service-terms/legal-plan-contract","title":"Legal Plan Contract","publisher":"vendor","quote":"You will have the right to cancel your Legal Plan membership by calling our Customer Care Center at (800) 773-0888 or by cancelling online through the 'My Account' portal.","supports":"how to cancel a legal plan"},{"id":"s12","url":"https://www.legalzoom.com/legal/general-terms/lz-guarantee","title":"LZ Guarantee","publisher":"vendor","quote":"unless you have downloaded a form","supports":"legal forms subscriptions aren't refunded after a download"},{"id":"s13","url":"https://www.legalzoom.com/legal/general-terms/lz-guarantee","title":"LZ Guarantee","publisher":"vendor","quote":"unless you have completed an attorney consultation","supports":"legal plans aren't refunded after an attorney consultation"},{"id":"s14","url":"https://www.legalzoom.com/legal/product-service-terms/supplemental-terms-of-service-for-registered-agent","title":"Supplemental Terms of Service for Registered Agent Service","publisher":"vendor","quote":"To cancel the automatic renewal of your RA Service, you must notify LegalZoom of your intent to cancel by calling our Customer Care Center at (800) 773-0888","supports":"how registered agent renewal is cancelled"},{"id":"s15","url":"https://www.legalzoom.com/legal/product-service-terms/supplemental-terms-of-service-for-registered-agent","title":"Supplemental Terms of Service for Registered Agent Service","publisher":"vendor","quote":"the renewal charge will be equal to the original purchase price paid for the RA Service","supports":"the renewal price"},{"id":"s16","url":"https://www.legalzoom.com/legal/product-service-terms/supplemental-terms-of-service-for-registered-agent","title":"Supplemental Terms of Service for Registered Agent Service","publisher":"vendor","quote":"renewal will be invoiced approximately two months before the start date of such renewal terms, with date due set no later than the first day of the renewal term","supports":"when the renewal is invoiced and due"},{"id":"s17","url":"https://www.legalzoom.com/legal/product-service-terms/supplemental-terms-of-service-for-registered-agent","title":"Supplemental Terms of Service for Registered Agent Service","publisher":"vendor","quote":"You must assign another registered agent in that jurisdiction or act as your own registered agent, where lawful, and must pay all fees related to changing your agent","supports":"name a new agent (or yourself, where lawful) and pay the state's change fees"},{"id":"s18","url":"https://www.legalzoom.com/legal/product-service-terms/supplemental-terms-of-service-for-registered-agent","title":"Supplemental Terms of Service for Registered Agent Service","publisher":"vendor","quote":"must notify LegalZoom that you have properly changed registered agents by the next Billing Date","supports":"the deadline: before the next billing date"},{"id":"s19","url":"https://www.legalzoom.com/legal/product-service-terms/supplemental-terms-of-service-for-registered-agent","title":"Supplemental Terms of Service for Registered Agent Service","publisher":"vendor","quote":"you will continue to incur charges for LegalZoom Registered Agent Services until such proof is provided","supports":"charges continue without proof of the change"},{"id":"s20","url":"https://www.legalzoom.com/legal/product-service-terms/supplemental-terms-of-service-for-registered-agent","title":"Supplemental Terms of Service for Registered Agent Service","publisher":"vendor","quote":"If you fail to provide LegalZoom with satisfactory written proof of your change of the LegalZoom Registered Agent as your registered agent or of your discontinuation of business operations","supports":"proof of the change, or that the business stopped operating"},{"id":"s21","url":"https://www.legalzoom.com/legal/product-service-terms/supplemental-terms-of-service-for-registered-agent","title":"Supplemental Terms of Service for Registered Agent Service","publisher":"vendor","quote":"any Legal Mail that your Registered Agent receives on your behalf will be marked 'Return to Sender' if it is first class mail or destroyed if it is not.","supports":"what happens to legal mail after you replace LegalZoom"},{"id":"s22","url":"https://www.legalzoom.com/contact-us","title":"Contact Us","publisher":"vendor","quote":"So before you can cancel, you'll need to name a new one and file the change with the state.","supports":"file the agent change before cancelling"},{"id":"s23","url":"https://www.legalzoom.com/contact-us","title":"Contact Us","publisher":"vendor","quote":"we'll need to see proof of the change (a copy of the filed doc, a copy of an annual report that includes the new registered agent","supports":"what counts as proof"},{"id":"s24","url":"https://www.legalzoom.com/contact-us","title":"Contact Us","publisher":"vendor","quote":"When you're ready, you can upload proof of the change and cancel in My Account.","supports":"upload proof and cancel online"},{"id":"s25","url":"https://www.legalzoom.com/contact-us","title":"Contact Us","publisher":"vendor","quote":"Click on your Registered Agent Services subscription, then the cancel link.","supports":"the registered agent cancel step"},{"id":"s26","url":"https://www.legalzoom.com/business/business-operations/registered-agent-overview.html","title":"Registered Agent Services","publisher":"vendor","quote":"The service auto-renews at the purchase rate each year until you cancel.","supports":"registered agent service renews yearly"},{"id":"s27","url":"https://help.legalzoom.com/docs/canceling-plan","title":"Canceling Forms & eSign plan","publisher":"vendor","quote":"Click on your profile at the top-right corner of the page. Go to Subscriptions. You can view all the active subscriptions in your account.","supports":"where the Forms & eSign cancel flow starts"},{"id":"s28","url":"https://help.legalzoom.com/docs/canceling-plan","title":"Canceling Forms & eSign plan","publisher":"vendor","quote":"Click the More (⋯) icon on the right side of the row.","supports":"the More menu step"},{"id":"s29","url":"https://help.legalzoom.com/docs/canceling-plan","title":"Canceling Forms & eSign plan","publisher":"vendor","quote":"Click Continue to cancel in the confirmation window.","supports":"the final confirm step"},{"id":"s30","url":"https://www.legalzoom.com/legal/product-and-service-terms/supplemental-terms-of-service-for-virtual-mail-service","title":"Supplemental Terms of Service for Virtual Mail Service","publisher":"vendor","quote":"You may cancel your Service at any time by canceling online through the 'My Account' portal.","supports":"Virtual Mail is cancelled in My Account"},{"id":"s31","url":"https://www.legalzoom.com/legal/product-and-service-terms/supplemental-terms-of-service-for-virtual-mail-service","title":"Supplemental Terms of Service for Virtual Mail Service","publisher":"vendor","quote":"we will continue to receive your mail following Plan cancellation for the lesser of 6 months from the effective date of your cancellation","supports":"what the 6-Month Canceled Plan does"},{"id":"s32","url":"https://www.legalzoom.com/legal/product-and-service-terms/supplemental-terms-of-service-for-virtual-mail-service","title":"Supplemental Terms of Service for Virtual Mail Service","publisher":"vendor","quote":"a one-time cancellation fee","supports":"the 6-Month Canceled Plan's cancellation fee"},{"id":"s33","url":"https://www.legalzoom.com/legal/product-and-service-terms/supplemental-terms-of-service-for-virtual-mail-service","title":"Supplemental Terms of Service for Virtual Mail Service","publisher":"vendor","quote":"you will continue to be billed for any Usage Fees on a per item basis, including but not limited to incoming mail, scans, storage, and shipping fees","supports":"usage fees keep billing on the 6-Month Canceled Plan"},{"id":"s34","url":"https://www.legalzoom.com/legal/product-and-service-terms/supplemental-terms-of-service-for-virtual-mail-service","title":"Supplemental Terms of Service for Virtual Mail Service","publisher":"vendor","quote":"LegalZoom reserves the right to remove, and/or discard your information, including digital scans of your mail, immediately upon declining the 6-Month Canceled Plan.","supports":"mail scans may be discarded"},{"id":"s35","url":"https://www.legalzoom.com/contact-us","title":"Contact Us","publisher":"vendor","quote":"Our paid eSignature plans are covered by our LZ Guarantee. You'll have 30 days from the date of purchase to request a full refund.","supports":"the eSignature plan refund"},{"id":"s36","url":"https://help.legalzoom.com/docs/canceling-plan","title":"Canceling Forms & eSign plan","publisher":"vendor","quote":"even after your subscription ends, you can access all the electronically signed documents in your account under Documents > eSignature","supports":"signed documents stay available"},{"id":"s37","url":"https://www.legalzoom.com/contact-us","title":"Contact Us","publisher":"vendor","quote":"available to help you by phone, Monday-Friday, from 5 a.m. to 7 p.m. PT","supports":"phone hours"},{"id":"s38","url":"https://www.legalzoom.com/legal/general-terms/terms-of-service","title":"LegalZoom Terms of Service","publisher":"vendor","quote":"I understand that I may access my product by logging in to my account.","supports":"completed products are in your account"},{"id":"s39","url":"https://help.legalzoom.com/lz-books/docs/canceling-subscriptions","title":"Canceling LZ Books subscriptions","publisher":"vendor","quote":"If you would like to cancel your subscription, you can do so at any time by navigating to your subscriptions from your LZ account and selecting Cancel subscription.","supports":"LZ Books is cancelled from Subscriptions"},{"id":"s40","url":"https://help.legalzoom.com/lz-books/docs/canceling-subscriptions","title":"Canceling LZ Books subscriptions","publisher":"vendor","quote":"If you signed up for a free trial of LZ Books and haven't entered a payment method to subscribe to the service, you don't need to take any action.","supports":"free LZ Books trials need no cancellation"},{"id":"s41","url":"https://www.legalzoom.com/business/business-operations/registered-agent-overview.html","title":"Registered Agent Services","publisher":"vendor","quote":"get registered agent services for $249 /year.","supports":"the registered agent price"},{"id":"s42","url":"https://www.legalzoom.com/contact-us","title":"Contact LegalZoom (FAQ)","publisher":"vendor","quote":"Your plan will remain active until the expiration of the current subscription period.","supports":"when a cancelled eSignature plan ends"},{"id":"s43","url":"https://www.legalzoom.com/contact-us","title":"Contact LegalZoom (FAQ)","publisher":"vendor","quote":"To stop your eSignature plan from being auto-renewed, you may cancel your plan at any time by calling us at (888) 379-0854.","supports":"the eSignature phone line"},{"id":"s44","url":"https://www.legalzoom.com/legal/product-and-service-terms/supplemental-terms-of-service-for-virtual-mail-service","title":"Supplemental Terms of Service for Virtual Mail Service","publisher":"vendor","quote":"any mail that LegalZoom receives on your behalf after Plan cancellation may be refused, returned, or disposed of at our sole discretion.","supports":"what happens to mail after Virtual Mail is cancelled"},{"id":"s45","url":"https://www.legalzoom.com/legal/product-and-service-terms/supplemental-terms-of-service-for-virtual-mail-service","title":"Supplemental Terms of Service for Virtual Mail Service","publisher":"vendor","quote":"download and store any information, including but not limited to digital scans of the mail in your online account, prior to Service cancellation","supports":"save mail scans before cancelling"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["No confirmation email or on-screen status after cancelling is documented","Whether the My Account cancel flow shows offers or asks for a reason is not documented","When a cancelled LZ Books subscription stops working is not stated","LZ Tax and Business Manager cancellation are covered only by the general subscription terms; no product-specific steps were found"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked all four routes, export and after_cancel against LegalZoom's contact FAQ, LZ Guarantee, supplemental terms and help articles; route facts confirmed (the My Account link in the FAQ opens legalzoom.com/my/subscriptions)","Forms & eSign: added that a cancelled eSignature plan stays active until the end of the current subscription period","Phone route: added the eSignature line, (888) 379-0854, from the contact FAQ","Removed 'Compliance Filings' from the subscription list: no LegalZoom page read names it","Virtual Mail: added the source for mail being refused, returned or disposed of after cancelling, and an export item to save mail scans first"]}},"page":"https://stackcut.io/cancel/legalzoom","json":"https://stackcut.io/exits/legalzoom.json","evidence":{"packet_revision":"526405c31aca169291ff4a17d9ca9924ceebb270f860f663a6e021097773643e","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"legalzoom--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"legalzoom--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"legalzoom--direct-web--r3","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"legalzoom--direct-web--r4","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"lemlist","name":"lemlist","category":"marketing_sales","website":"https://www.lemlist.com","domains":["lemlist.com"],"summary":"A team Admin opens Settings, Billing & Users, clicks Manage in Subscription, then Cancel on the current plan. It runs to the billing cycle's end, then drops to Freemium (no sending); data is kept. Add-ons and Lead Finder cancel separately; the Terms refund nothing for a period already begun.","routes":[{"channel":"direct_web","label":"Paid plan","applies_to":"lemlist paid plans managed in Billing & Users","who":"A team Admin","method":"self_serve","start_url":null,"steps":[{"do":"Log in, click your profile in the bottom-left corner and select Settings","expect":"Team settings"},{"do":"In Team settings, select Billing & Users, then click Manage in the Subscription section for your current plan","expect":"the plan selection window"},{"do":"Click Cancel on your current plan","expect":null},{"do":"Confirm the cancellation when prompted; the feedback question is optional","expect":"a confirmation message showing the date when your subscription ends and your account moves to the free plan"}],"confirm_by":"A confirmation message showing the date your subscription ends and the account moves to the free plan","effective":"At the end of the current billing cycle (a monthly plan cancelled on day 10 keeps access until day 30); on that day the account moves to the free Freemium plan","notice":null,"refund":"The Terms say lemlist won't refund unused fees for a month or year already begun, even prorated. If you were charged incorrectly, contact lemlist with the invoice number and the billing team reviews it","fees":"The Terms describe paid plans as a fixed-term commitment (generally 12 months) with a Minimum Annual Fee that, unless otherwise stated, is non-cancelable and non-refundable","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s40","s41"]},{"channel":"direct_web","label":"Add-ons","applies_to":"WhatsApp add-on, additional email slots and the Enrichment add-on","who":"A workspace member with admin or billing access","method":"self_serve","start_url":null,"steps":[{"do":"WhatsApp: in Settings, Billing & Users, Products tab, click Manage next to Add WhatsApp in your campaigns; unassign any WhatsApp seats, reduce the seats to 0 with the minus button and click Cancel subscription","expect":null},{"do":"Additional email slots: in Billing & Users, Products tab, click Manage next to Additional emails slots, reduce the number to 0 and click Confirm","expect":null},{"do":"Enrichment add-on: open the credits panel in the bottom-left corner, click Buy more credits, then Cancel add-on in the Enrichment add-on window","expect":null}],"confirm_by":null,"effective":"An add-on subscription is cancelled only when its seat count reaches 0. Enrichment add-on: you keep its credits until your next anniversary date, when they expire","notice":null,"refund":"Any unused amount usually becomes prorated credit on a future invoice rather than a refund","fees":null,"source_ids":["s13","s14","s15","s16","s17","s18","s19","s45"]},{"channel":"direct_web","label":"Lead Finder subscription","applies_to":"lemlist's Lead Finder service, a separate monthly subscription","who":"The customer, by written notice to lemlist","method":"letter","start_url":null,"steps":[{"do":"At least one day before the monthly renewal date, send lemlist a written notice of non-renewal for Lead Finder with acknowledgment of receipt (for example a registered letter to lempire SAS, 128 rue La Boétie, 75008 Paris, the address in the Terms)","expect":null},{"do":"Keep the acknowledgment of receipt as proof of the notice","expect":null}],"confirm_by":"The acknowledgment of receipt of your notice","effective":"At the end of the current one-month period","notice":"Written notice of non-renewal, with acknowledgment of receipt, at least one day before the renewal date","refund":null,"fees":null,"source_ids":["s43","s42","s44"]},{"channel":"sales_contract","applies_to":"Enterprise plans, billed monthly, quarterly or annually by wire transfer, SEPA or card","who":"The customer, with lemlist","method":"contact_sales","start_url":null,"steps":[{"do":"Contact lemlist about ending the Enterprise contract; the contract is fixed for one year even when billing is monthly or quarterly","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"Unless otherwise stated, the Minimum Annual Fee is non-cancelable and non-refundable","fees":"You stay committed for the one-year contract even on monthly or quarterly billing","source_ids":["s20","s10","s11"]}],"pay_less":[{"type":"free_plan","what":"Cancelled paid accounts revert to Freemium automatically: lead management and app navigation (campaigns, reports, leads, settings, tasks: view and prep) stay available, but you can't launch or send campaigns","evidence":"documented","source_ids":["s21","s22","s23"]},{"type":"seat_reduction","what":"In Settings, Billing & Users, click Manage in the Subscription section, enter the new number of seats and click Update. Seat downgrades apply at the end of the current billing period, with no pro-rata refund","evidence":"documented","source_ids":["s24","s25","s26","s27"]},{"type":"downgrade","what":"Move to a lower Email tier in Billing & Users (Manage in the Subscription section); it takes effect only at the end of the current billing period, with no prorated refund during the cycle","evidence":"documented","source_ids":["s28","s29"]}],"export":[{"data":"Each campaign's leads, including your custom variables","how":"Go to Campaigns and open the campaign, open the Leads list tab, tick the top checkbox to select all leads, then click Export as .CSV in the bulk actions bar","format":"CSV","limits":null,"source_ids":["s30","s31","s32","s33"]},{"data":"Lead lists and email templates, before deleting the account","how":"Export lead lists as CSV and save your email templates before asking for deletion","format":"CSV","limits":"Deletion is irreversible","source_ids":["s34","s35"]}],"after_cancel":{"access_until":"The end of the current billing cycle; the account then stays usable on the free plan","data_kept":"Indefinitely: lemlist doesn't automatically delete data from cancelled accounts. Deleting the account (after cancelling, by request to lemlist's privacy team) erases all data within 7 days","you_lose":["Sending: Freemium can't launch or send campaigns","Integrations stay configured but inactive until you reactivate"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"After confirming, lemlist may ask for feedback; it's optional","tips":["Only an Admin can cancel the plan: check your role under Settings, Team","Add-ons (WhatsApp, additional email slots, Enrichment) are cancelled separately","Lead Finder is a separate monthly subscription: under the Terms it stops only with written notice of non-renewal, with acknowledgment of receipt, at least one day before renewal","Cancelling isn't deleting: data is kept indefinitely on the free plan. Deleting means cancelling first, then asking lemlist's privacy team; it's irreversible","The Terms refund nothing for a month or year already begun, so time the cancellation before the next renewal","You can reactivate any time before the billing period ends"]},"sources":[{"id":"s1","url":"https://help.lemlist.com/en/articles/4452745-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"Verify you're logged in as an Admin by going to Settings → Team.","supports":"who can cancel"},{"id":"s2","url":"https://help.lemlist.com/en/articles/4452745-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"Log into your lemlist account, click your profile in the bottom-left corner, then select Settings.","supports":"where cancelling starts"},{"id":"s3","url":"https://help.lemlist.com/en/articles/4452745-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"In Team settings, select Billing & Users, then click Manage in the Subscription section for your current lemlist plan.","supports":"the Manage step"},{"id":"s4","url":"https://help.lemlist.com/en/articles/4452745-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"In the plan selection window, click Cancel on your current plan.","supports":"the Cancel button"},{"id":"s5","url":"https://help.lemlist.com/en/articles/4452745-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"You may be asked to provide feedback. This is optional but helps us improve.","supports":"the optional feedback step"},{"id":"s6","url":"https://help.lemlist.com/en/articles/4452745-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"You'll see a confirmation message showing the date when your subscription ends and your account moves to the free plan.","supports":"the confirmation"},{"id":"s7","url":"https://help.lemlist.com/en/articles/4452745-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"Your subscription will not renew at the end of the current billing cycle.","supports":"when cancelling takes effect"},{"id":"s8","url":"https://help.lemlist.com/en/articles/4452745-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"If you're on a monthly plan and cancel on day 10, you still have access until day 30.","supports":"access until the cycle ends"},{"id":"s9","url":"https://help.lemlist.com/en/articles/4452745-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"On the day your billing cycle ends, your account automatically moves to a free plan","supports":"the move to the free plan"},{"id":"s10","url":"https://www.lemlist.com/terms","title":"lemlist Terms & Conditions","publisher":"vendor","quote":"Paid plans have a fixed-term commitment (generally set to 12 months)","supports":"the commitment in the Terms"},{"id":"s11","url":"https://www.lemlist.com/terms","title":"lemlist Terms & Conditions","publisher":"vendor","quote":"The Minimum Annual Fee is non-cancelable and non-refundable for any reason whatsoever.","supports":"the Minimum Annual Fee isn't refundable"},{"id":"s12","url":"https://www.lemlist.com/terms","title":"lemlist Terms & Conditions","publisher":"vendor","quote":"will not refund any unused fees paid for a month or year already begun, even on a prorated basis","supports":"no refunds for a period already begun"},{"id":"s13","url":"https://help.lemlist.com/en/articles/14006347-how-to-cancel-your-whatsapp-add-on-or-additional-email-slots","title":"How to cancel your WhatsApp add-on or additional email slots","publisher":"vendor","quote":"You should have admin or billing access in the workspace.","supports":"who can cancel add-ons"},{"id":"s14","url":"https://help.lemlist.com/en/articles/14006347-how-to-cancel-your-whatsapp-add-on-or-additional-email-slots","title":"How to cancel your WhatsApp add-on or additional email slots","publisher":"vendor","quote":"If any WhatsApp seats are still assigned, unassign them first.","supports":"unassign WhatsApp seats first"},{"id":"s15","url":"https://help.lemlist.com/en/articles/14006347-how-to-cancel-your-whatsapp-add-on-or-additional-email-slots","title":"How to cancel your WhatsApp add-on or additional email slots","publisher":"vendor","quote":"In the WhatsApp seats window, click the minus button until the number of WhatsApp seats is 0, then click Cancel subscription.","supports":"cancelling the WhatsApp add-on"},{"id":"s16","url":"https://help.lemlist.com/en/articles/14006347-how-to-cancel-your-whatsapp-add-on-or-additional-email-slots","title":"How to cancel your WhatsApp add-on or additional email slots","publisher":"vendor","quote":"If you want to remove them completely, keep decreasing the number until it reaches 0, then click Confirm.","supports":"removing additional email slots"},{"id":"s17","url":"https://help.lemlist.com/en/articles/14006347-how-to-cancel-your-whatsapp-add-on-or-additional-email-slots","title":"How to cancel your WhatsApp add-on or additional email slots","publisher":"vendor","quote":"the subscription is canceled only when the seat count is reduced to 0","supports":"when an add-on is cancelled"},{"id":"s18","url":"https://help.lemlist.com/en/articles/14006347-how-to-cancel-your-whatsapp-add-on-or-additional-email-slots","title":"How to cancel your WhatsApp add-on or additional email slots","publisher":"vendor","quote":"Any unused amount is typically handled as prorated credit on a future invoice rather than a refund.","supports":"add-on credits, not refunds"},{"id":"s19","url":"https://help.lemlist.com/en/articles/4452745-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"To cancel it, open the credits panel in the bottom-left corner, click Buy more credits, then click Cancel add-on in the Enrichment add-on window.","supports":"cancelling the Enrichment add-on"},{"id":"s20","url":"https://help.lemlist.com/en/articles/14299960-enterprise-plan-wire-transfer-sepa-and-flexible-billing-options","title":"Enterprise plan: wire transfer, SEPA, and flexible billing options","publisher":"vendor","quote":"Even when billing is monthly or quarterly, the contract itself is fixed for one year","supports":"the Enterprise one-year contract"},{"id":"s21","url":"https://help.lemlist.com/en/articles/9579215-freemium-plan-what-s-included-and-how-it-works","title":"Freemium plan: what's included and how it works","publisher":"vendor","quote":"revert to Freemium","supports":"cancelled paid users move to Freemium"},{"id":"s22","url":"https://help.lemlist.com/en/articles/9579215-freemium-plan-what-s-included-and-how-it-works","title":"Freemium plan: what's included and how it works","publisher":"vendor","quote":"Lead management and app navigation: campaigns, reports, leads, settings, tasks (view and prep)","supports":"what Freemium keeps"},{"id":"s23","url":"https://help.lemlist.com/en/articles/9579215-freemium-plan-what-s-included-and-how-it-works","title":"Freemium plan: what's included and how it works","publisher":"vendor","quote":"Launching/sending campaigns from lemlist","supports":"what Freemium can't do"},{"id":"s24","url":"https://help.lemlist.com/en/articles/8029071-how-to-remove-seats-from-your-plan","title":"How to remove seats from your plan","publisher":"vendor","quote":"In Team settings, open Billing & Users, then click Manage in the Subscription section.","supports":"where seats are changed"},{"id":"s25","url":"https://help.lemlist.com/en/articles/8029071-how-to-remove-seats-from-your-plan","title":"How to remove seats from your plan","publisher":"vendor","quote":"Enter the new number of seats and click Update.","supports":"reducing seats"},{"id":"s26","url":"https://help.lemlist.com/en/articles/8029071-how-to-remove-seats-from-your-plan","title":"How to remove seats from your plan","publisher":"vendor","quote":"Seat downgrades apply at the end of the current billing period","supports":"when seat reductions apply"},{"id":"s27","url":"https://help.lemlist.com/en/articles/8029071-how-to-remove-seats-from-your-plan","title":"How to remove seats from your plan","publisher":"vendor","quote":"No pro-rata refund is issued","supports":"no refund for removed seats"},{"id":"s28","url":"https://help.lemlist.com/en/articles/8029035-how-to-change-your-plan","title":"How to change your plan","publisher":"vendor","quote":"The downgrade takes effect only at the end of the current billing period.","supports":"when a downgrade applies"},{"id":"s29","url":"https://help.lemlist.com/en/articles/8029035-how-to-change-your-plan","title":"How to change your plan","publisher":"vendor","quote":"No prorated refund or adjustment is applied during the current cycle","supports":"no mid-cycle refund on downgrade"},{"id":"s30","url":"https://help.lemlist.com/en/articles/4452746-export-a-list-of-leads","title":"Export a list of leads","publisher":"vendor","quote":"Go to Campaigns and select the campaign you want to export leads from.","supports":"where lead export starts"},{"id":"s31","url":"https://help.lemlist.com/en/articles/4452746-export-a-list-of-leads","title":"Export a list of leads","publisher":"vendor","quote":"Open the Leads list tab, use the top checkbox to select all leads","supports":"selecting leads"},{"id":"s32","url":"https://help.lemlist.com/en/articles/4452746-export-a-list-of-leads","title":"Export a list of leads","publisher":"vendor","quote":"Click Export as .CSV in the bulk actions bar.","supports":"the export button and format"},{"id":"s33","url":"https://help.lemlist.com/en/articles/4452746-export-a-list-of-leads","title":"Export a list of leads","publisher":"vendor","quote":"Any custom variables you've created","supports":"custom variables are exported"},{"id":"s34","url":"https://help.lemlist.com/en/articles/12875207-understand-cancellation-data-retention-and-account-deletion-in-lemlist","title":"Understand cancellation, data retention, and account deletion in lemlist","publisher":"vendor","quote":"Export lead lists as CSV and save email templates before taking action","supports":"export before deleting"},{"id":"s35","url":"https://help.lemlist.com/en/articles/12875207-understand-cancellation-data-retention-and-account-deletion-in-lemlist","title":"Understand cancellation, data retention, and account deletion in lemlist","publisher":"vendor","quote":"Permanently deletes your account and all associated data","supports":"what deletion does"},{"id":"s36","url":"https://help.lemlist.com/en/articles/12875207-understand-cancellation-data-retention-and-account-deletion-in-lemlist","title":"Understand cancellation, data retention, and account deletion in lemlist","publisher":"vendor","quote":"Indefinitely. lemlist does not automatically delete data from canceled accounts.","supports":"data kept after cancelling"},{"id":"s37","url":"https://help.lemlist.com/en/articles/12875207-understand-cancellation-data-retention-and-account-deletion-in-lemlist","title":"Understand cancellation, data retention, and account deletion in lemlist","publisher":"vendor","quote":"Your account will be blocked and anonymized, and all data will be permanently deleted within 7 days","supports":"deletion timing"},{"id":"s38","url":"https://help.lemlist.com/en/articles/12875207-understand-cancellation-data-retention-and-account-deletion-in-lemlist","title":"Understand cancellation, data retention, and account deletion in lemlist","publisher":"vendor","quote":"Integrations remain configured but inactive. When you reactivate, they'll work again without reconfiguration.","supports":"integrations after cancelling"},{"id":"s39","url":"https://help.lemlist.com/en/articles/4452745-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"You can reactivate your subscription anytime before the billing period ends","supports":"reactivating before the period ends"},{"id":"s40","url":"https://help.lemlist.com/en/articles/4452745-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"Our billing team will review and issue a refund if applicable.","supports":"refunds for incorrect charges"},{"id":"s41","url":"https://www.lemlist.com/terms","title":"lemlist Terms & Conditions","publisher":"vendor","quote":"You may terminate your paid plan at any time.","supports":"you can end a paid plan at any time"},{"id":"s42","url":"https://www.lemlist.com/terms","title":"lemlist Terms & Conditions","publisher":"vendor","quote":"automatically renew for successive one (1)-month periods unless either Party provides written notice of non-renewal, with acknowledgment of receipt, at least one (1) day prior to the applicable renewal date.","supports":"Lead Finder renews monthly; non-renewal needs written notice with acknowledgment of receipt"},{"id":"s43","url":"https://www.lemlist.com/terms","title":"lemlist Terms & Conditions","publisher":"vendor","quote":"The Lead Finder subscription is entered into for an initial term of one (1) month","supports":"Lead Finder is its own monthly subscription"},{"id":"s44","url":"https://www.lemlist.com/terms","title":"lemlist Terms & Conditions","publisher":"vendor","quote":"lempire SAS 128 rue La Boétie, 75008 Paris","supports":"the company address given in the Terms"},{"id":"s45","url":"https://help.lemlist.com/en/articles/4452745-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"You keep your credits until your next anniversary date. On that date, the credits that came from the add-on expire.","supports":"Enrichment add-on credits after cancelling"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["The Terms describe paid plans as a 12-month fixed-term commitment with a non-refundable Minimum Annual Fee, while the help center describes monthly plans that stop at the end of the billing cycle; which applies to a given self-serve plan isn't stated","How to end an Enterprise contract (notice period, contact) is not documented","The privacy team's email address for account deletion is hidden by email obfuscation on the help page, so it isn't given here","The Terms don't name an address or email for Lead Finder notices, and no in-app way to stop Lead Finder is documented; the packet points to the company address shown in the Terms"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Added a Lead Finder route: the Terms make it a separate monthly subscription that stops only with written notice of non-renewal, with acknowledgment of receipt, one day before renewal (summary, tip)","Add-ons: Enrichment add-on credits last until the next anniversary date, then expire"]}},"stackcut":{"vendor_id":"lemlist","name":"lemlist","recipes":[{"id":"replace-lemlist","title":"Cold email outreach","best_year_one_net":430}]},"page":"https://stackcut.io/cancel/lemlist","json":"https://stackcut.io/exits/lemlist.json","evidence":{"packet_revision":"f0bc1f2f9952cbb8e611f9fb7a58014805e0303d96c0470f67bf6767778b0ace","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"lemlist--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"lemlist--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"lemlist--direct-web--r3","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"lemlist--sales-contract--r4","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"lemon_squeezy","name":"Lemon Squeezy","category":"business_finance","website":"https://www.lemonsqueezy.com","domains":["lemonsqueezy.com"],"summary":"Buyers cancel or pause in the store's customer portal ([store].lemonsqueezy.com/billing), or contact Lemon Squeezy at least 48 hours before the billing period ends; it stops at the next payment date, with no refund for unused time. Sellers cancel by written notice and lose data access afterwards.","routes":[{"channel":"reseller_or_partner","label":"Buyer: customer portal","applies_to":"A subscription bought from a store that sells through Lemon Squeezy, which resells it as merchant of record","who":"The buyer (customer) of the subscription","method":"self_serve","start_url":null,"steps":[{"do":"Open the store's customer portal at [store].lemonsqueezy.com/billing (or /billing on the store's own domain), or use a portal link the seller sends you","expect":null},{"do":"If you aren't signed in on lemonsqueezy.com, sign in with the magic link sent to your purchase email","expect":null},{"do":"Cancel the subscription, or pause it instead","expect":null}],"confirm_by":null,"effective":"At the next payment date, according to the buyer terms; the portal docs don't state the timing","notice":null,"refund":"Refunds are at Lemon Squeezy's sole discretion, case by case, and may be refused; there are no refunds on unused subscription periods, and refund requests more than 60 days after the transaction aren't processed","fees":null,"source_ids":["s1","s2","s3","s6","s7","s14","s15","s16","s17","s18"]},{"channel":"reseller_or_partner","label":"Buyer: contact Lemon Squeezy","applies_to":"A subscription bought from a store that sells through Lemon Squeezy; the buyer terms' Contact section gives only a mailing address, for United States purchases","who":"The buyer (customer) of the subscription","method":"letter","start_url":null,"steps":[{"do":"Write to Lemon Squeezy at the address in the Contact section of the buyer terms (222 South Main Street Suite 500, Salt Lake City, Utah 84101) at least 48 hours before the current billing period ends","expect":null},{"do":"Include your order number and the email address you used to buy the product","expect":null}],"confirm_by":null,"effective":"At the next payment date. To avoid any charge on a free trial, cancel before the trial ends","notice":"Contact at least 48 hours before the end of the current billing period","refund":"Refunds are at Lemon Squeezy's sole discretion, case by case, and may be refused; there are no refunds on unused subscription periods, and refund requests more than 60 days after the transaction aren't processed","fees":null,"source_ids":["s3","s4","s5","s6","s7","s8","s9","s15","s16","s18","s19","s28"]},{"channel":"sales_contract","label":"Seller account","applies_to":"A seller's subscription to the Lemon Squeezy service under the Lemon Squeezy Terms","who":"The seller (the Customer under the Terms)","method":"letter","start_url":null,"steps":[{"do":"Before cancelling, copy or export your data; on the Orders page, Export emails a CSV of orders to the store owner's email address","expect":null},{"do":"Send written notice cancelling your subscription: by email to the address the Terms give for subscription changes and terminations, or by registered or certified mail, return receipt requested, to 222 Main Street Suite 500, Salt Lake City, UT 84101","expect":null}],"confirm_by":null,"effective":"The subscription typically stays active until the end of the billing cycle; after that you can't use the service or reach your data","notice":"No notice period is stated; you may cancel at any time","refund":null,"fees":"All fees incurred during the billing cycle must be paid, and accrued charges and fees are due within 30 days of termination","source_ids":["s10","s11","s12","s20","s21","s22","s23","s24"]}],"pay_less":[{"type":"pause","what":"Buyers can pause the subscription in the customer portal instead of cancelling, and unpause it later","evidence":"documented","source_ids":["s1"]}],"export":[{"data":"Sellers: orders","how":"Use the Export button on the Orders page; the CSV is emailed to the store owner's email address","format":"CSV","limits":"Copy your data before termination: afterwards you can't reach it, and Lemon Squeezy will promptly delete it","source_ids":["s25","s22","s23"]}],"after_cancel":{"access_until":"Buyers: the next payment date. Sellers: the end of the billing cycle, after which the service and stored data can't be reached","data_kept":"For sellers, Lemon Squeezy has no obligation to keep customer data after termination and will promptly delete it, though it may store it where laws and regulations require","you_lose":["Sellers: access to the Lemon Squeezy service and the data stored in it"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":null,"retention_step":null,"tips":["The customer portal is per store; app.lemonsqueezy.com/my-orders lists a buyer's orders and subscriptions from every Lemon Squeezy store","The buyer terms ask for cancellation contact at least 48 hours before the billing period ends; the portal docs don't say whether that cut-off applies there","A January 2026 Lemon Squeezy post says the team is building Stripe Managed Payments and aims to give Lemon Squeezy users an easy way to migrate; it sets no deadline"]},"sources":[{"id":"s1","url":"https://docs.lemonsqueezy.com/help/online-store/customer-portal","title":"Docs: Customer Portal","publisher":"vendor","quote":"pause/unpause and cancel/resume subscriptions","supports":"the portal lets customers pause, resume and cancel subscriptions"},{"id":"s2","url":"https://docs.lemonsqueezy.com/help/online-store/customer-portal","title":"Docs: Customer Portal","publisher":"vendor","quote":"Customers will have to go through a magic link sign in flow if they're not already signed in on lemonsqueezy.com.","supports":"sign-in by magic link when not already signed in"},{"id":"s3","url":"https://www.lemonsqueezy.com/buyer-terms","title":"Lemon Squeezy Buyer Terms","publisher":"vendor","quote":"As merchant of record, Lemon Squeezy is an authorized reseller of the product for the Supplier","supports":"Lemon Squeezy bills the buyer as reseller for the seller"},{"id":"s4","url":"https://www.lemonsqueezy.com/buyer-terms","title":"Lemon Squeezy Buyer Terms","publisher":"vendor","quote":"If you wish to cancel your subscription, please contact us as set forth below","supports":"the terms route buyer cancellations through contact"},{"id":"s5","url":"https://www.lemonsqueezy.com/buyer-terms","title":"Lemon Squeezy Buyer Terms","publisher":"vendor","quote":"at least 48 hours before the end of the current billing period.","supports":"the contact deadline before the billing period ends"},{"id":"s6","url":"https://www.lemonsqueezy.com/buyer-terms","title":"Lemon Squeezy Buyer Terms","publisher":"vendor","quote":"Your cancellation will take effect at the next payment date.","supports":"when a cancellation takes effect"},{"id":"s7","url":"https://www.lemonsqueezy.com/buyer-terms","title":"Lemon Squeezy Buyer Terms","publisher":"vendor","quote":"Refunds are provided at the sole discretion of Lemon Squeezy and on a case-by-case basis and may be refused.","supports":"refunds are discretionary"},{"id":"s8","url":"https://www.lemonsqueezy.com/buyer-terms","title":"Lemon Squeezy Buyer Terms","publisher":"vendor","quote":"For products purchase in the United States","supports":"the Contact section gives the mailing address for United States purchases"},{"id":"s9","url":"https://www.lemonsqueezy.com/buyer-terms","title":"Lemon Squeezy Buyer Terms","publisher":"vendor","quote":"Salt Lake City, Utah 84101","supports":"the mailing address is in Salt Lake City, Utah"},{"id":"s10","url":"https://www.lemonsqueezy.com/terms","title":"Lemon Squeezy Terms","publisher":"vendor","quote":"Customer may cancel the subscription at any time with or without cause.","supports":"a seller may cancel at any time"},{"id":"s11","url":"https://www.lemonsqueezy.com/terms","title":"Lemon Squeezy Terms","publisher":"vendor","quote":"Customer shall pay all accrued charges and fees within thirty (30) days of the date of termination.","supports":"charges and fees payable after termination"},{"id":"s12","url":"https://www.lemonsqueezy.com/terms","title":"Lemon Squeezy Terms","publisher":"vendor","quote":"mailed by registered or certified mail, return receipt requested","supports":"how written notice may be mailed"},{"id":"s13","url":"https://www.lemonsqueezy.com/blog/2026-update","title":"2026 Update: Lemon Squeezy + Stripe Managed Payments","publisher":"vendor","quote":"That's what we're doing with Stripe Managed Payments: Stripe's merchant of record solution.","supports":"the team is building Stripe Managed Payments"},{"id":"s14","url":"https://docs.lemonsqueezy.com/help/online-store/customer-portal","title":"Docs: Customer Portal","publisher":"vendor","quote":"These links automatically authenticate customers, so one click takes them right into the portal.","supports":"signed portal links from the seller"},{"id":"s15","url":"https://www.lemonsqueezy.com/buyer-terms","title":"Lemon Squeezy Buyer Terms","publisher":"vendor","quote":"Paid Subscriptions automatically renew until cancelled.","supports":"automatic renewal"},{"id":"s16","url":"https://www.lemonsqueezy.com/buyer-terms","title":"Lemon Squeezy Buyer Terms","publisher":"vendor","quote":"There are no refunds on unused subscription periods.","supports":"no refund for unused time"},{"id":"s17","url":"https://docs.lemonsqueezy.com/help/online-store/my-orders","title":"Docs: My Orders","publisher":"vendor","quote":"Once logged in, customers will be able to view all of their orders and subscriptions","supports":"My Orders shows subscriptions across stores"},{"id":"s18","url":"https://www.lemonsqueezy.com/buyer-terms","title":"Lemon Squeezy Buyer Terms","publisher":"vendor","quote":"All refund requests received after 60 days from the date of the transaction will not be processed.","supports":"60-day limit on refund requests"},{"id":"s19","url":"https://www.lemonsqueezy.com/buyer-terms","title":"Lemon Squeezy Buyer Terms","publisher":"vendor","quote":"Please make sure you provide your order number and the email address used to purchase the product.","supports":"what to include when contacting"},{"id":"s20","url":"https://www.lemonsqueezy.com/terms","title":"Lemon Squeezy Terms","publisher":"vendor","quote":"However, the subscription will typically remain active until the end of a Billing Cycle and all fees incurred during the billing cycle must be paid.","supports":"when a seller cancellation takes effect and what is owed"},{"id":"s21","url":"https://www.lemonsqueezy.com/terms","title":"Lemon Squeezy Terms","publisher":"vendor","quote":"notices from Customer to Lemon Squeezy regarding changes to or termination of Customer's subscription to the Lemon Squeezy Service may also be sent to the email address","supports":"notice by email is allowed"},{"id":"s22","url":"https://www.lemonsqueezy.com/terms","title":"Lemon Squeezy Terms","publisher":"vendor","quote":"it is Customer's sole responsibility to copy or remove such Customer Data from the Lemon Squeezy Service prior to termination.","supports":"copy your data before termination"},{"id":"s23","url":"https://www.lemonsqueezy.com/terms","title":"Lemon Squeezy Terms","publisher":"vendor","quote":"Lemon Squeezy will promptly delete or remove Customer Data from its system.","supports":"data deleted after termination"},{"id":"s24","url":"https://www.lemonsqueezy.com/terms","title":"Lemon Squeezy Terms","publisher":"vendor","quote":"222 Main Street Suite 500","supports":"the mailing address for notices"},{"id":"s25","url":"https://docs.lemonsqueezy.com/help/orders/exporting-orders","title":"Docs: Exporting orders","publisher":"vendor","quote":"The generated CSV file will be emailed to the store owner’s email address.","supports":"order export as CSV, emailed to the owner"},{"id":"s26","url":"https://www.lemonsqueezy.com/terms","title":"Lemon Squeezy Terms","publisher":"vendor","quote":"Lemon Squeezy reserves the right to store the Customer Data after termination to comply with applicable laws and regulations.","supports":"data may be kept where the law requires"},{"id":"s27","url":"https://www.lemonsqueezy.com/blog/2026-update","title":"2026 Update: Lemon Squeezy + Stripe Managed Payments","publisher":"vendor","quote":"Our goal is to provide Lemon Squeezy users an easy way to migrate to Stripe Managed Payments.","supports":"a migration path is planned, without a deadline"},{"id":"s28","url":"https://www.lemonsqueezy.com/buyer-terms","title":"Lemon Squeezy Buyer Terms","publisher":"vendor","quote":"you must cancel the subscription before the expiration of the trial period by contacting us as set forth below.","supports":"free-trial cancellation"}],"verification":{"level":"docs","checked_on":"2026-10-08","by":"stackcut-research","unverified":["The customer portal's button names, and whether a confirmation email follows a cancellation, aren't described in Lemon Squeezy's portal docs","Whether the 48-hour cut-off in the buyer terms also applies to cancelling in the customer portal isn't stated","The buyer terms list a contact address only for United States purchases; how buyers elsewhere should contact Lemon Squeezy isn't stated there","A self-serve way for sellers to close a store in the dashboard isn't described in Lemon Squeezy's public docs or terms","What happens to pending payouts when a seller account closes isn't stated in Lemon Squeezy's terms, beyond delays for risk assessment and fraud","How existing stores and buyer subscriptions will be affected by the move to Stripe Managed Payments isn't documented yet"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Seller route: the Terms let a seller cancel at any time; it typically runs to the end of the billing cycle, notice can go by email or registered/certified mail (return receipt requested)","Seller data: no access after termination and Lemon Squeezy promptly deletes the data, so export first; added the orders CSV export","Buyer refunds: added no refunds on unused periods and the 60-day limit on refund requests; added automatic renewal and the free-trial rule","Buyer contact route: include the order number and purchase email; the Contact section covers United States purchases","Stripe Managed Payments tip reworded to what the post says (a planned migration path, no deadline); category changed to business finance"]}},"page":"https://stackcut.io/cancel/lemon_squeezy","json":"https://stackcut.io/exits/lemon_squeezy.json","evidence":{"packet_revision":"b309414c79b73f47cd880cb703b6affbc2cec18234e4fa4b01f5d4a9496f0609","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"lemon-squeezy--reseller-or-partner--r1","channel":"reseller_or_partner","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"lemon-squeezy--reseller-or-partner--r2","channel":"reseller_or_partner","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"lemon-squeezy--sales-contract--r3","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"leonardo_ai","name":"Leonardo.Ai","category":"design_creative","website":"https://leonardo.ai","domains":["leonardo.ai"],"summary":"Cancel in Settings, Subscription and Billing: under Your Plan click Cancel Plan, then Proceed with Cancellation. The plan runs to the next renewal date, then turns Free; unused and rollover tokens expire, and top-up tokens sit unusable. Refunds are case by case, never for a change of mind.","routes":[{"channel":"direct_web","label":"Individual plans","applies_to":"Individual paid plans, billed monthly or yearly on the website","who":"The account holder, signed in","method":"self_serve","start_url":"https://app.leonardo.ai","steps":[{"do":"Click the Settings icon in the bottom left side bar on the home page","expect":"Workspace Settings"},{"do":"Under Workspace Settings, click Subscription and Billing","expect":"Your Plan"},{"do":"Under Your Plan, click Cancel Plan","expect":"a popup with Proceed with Cancellation"},{"do":"Click Proceed with Cancellation","expect":null},{"do":"Go back to Subscription and Billing to check the cancellation","expect":"Your plan will change to Free on <CANCELLATION DATE>"}],"confirm_by":"Subscription and Billing shows the message 'Your plan will change to Free on <CANCELLATION DATE>'","effective":"At the next renewal date: the plan stays active until then and is not renewed; it then changes to Free","notice":null,"refund":"Refunds are assessed manually by a human agent; none if you simply changed your mind. Ask through the support chat (Talk to a person) or support@leonardo.ai, giving Billing as the reason and your account email","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s14","s15","s16","s17","s30"]},{"channel":"direct_web","label":"Team plans","applies_to":"Leonardo.Ai for Teams plans","who":"The Team Owner or a Super Admin","method":"self_serve","start_url":"https://app.leonardo.ai","steps":[{"do":"Open Settings, choose your team under Workspace Settings, then select Subscription & Billing in the left navigation","expect":"Cancel Plan"},{"do":"Choose Cancel Plan and confirm","expect":null}],"confirm_by":null,"effective":"The team subscription stays active until the end of the current billing cycle","notice":null,"refund":"Refunds are assessed manually by a human agent; none if you simply changed your mind","fees":null,"source_ids":["s8","s9","s15","s16","s31"]},{"channel":"direct_web","label":"API (pay-as-you-go credit)","applies_to":"Leonardo.Ai API usage, billed as pay-as-you-go credit; older API subscription plans","who":"The account holder with API access","method":"self_serve","start_url":"https://app.leonardo.ai","steps":[{"do":"Open the API Access tab and disable auto top-ups, so no more credit is bought automatically","expect":null},{"do":"If you're still on a monthly API subscription plan, go to the API Access tab, open your current API subscription and cancel it: you move to pay-as-you-go and your remaining credits become a balance that doesn't expire","expect":null}],"confirm_by":null,"effective":"Pay-as-you-go has no monthly fee: with auto top-ups off, nothing more is charged, and API requests pause when the balance reaches zero","notice":null,"refund":"Refunds are assessed manually by a human agent; none if you simply changed your mind","fees":null,"source_ids":["s10","s11","s12","s13","s15","s16","s32","s33"]}],"pay_less":[{"type":"free_plan","what":"Cancelling moves you to the Free plan at the renewal date: free users get 150 tokens a day that reset every 24 hours","evidence":"documented","source_ids":["s7","s18"]},{"type":"downgrade","what":"Change to a cheaper tier from the plans page; a popup shows the payment difference. A lower plan has a lower Rollover Bank limit, and tokens above it expire","evidence":"documented","source_ids":["s19","s20"]},{"type":"seat_reduction","what":"Team plans: lower the seat count with Manage Seats in Subscription & Billing; the new price applies from the next billing cycle","evidence":"documented","source_ids":["s8","s21","s22"]},{"type":"annual_billing","what":"Paying yearly is up to 20% cheaper than monthly","evidence":"documented","source_ids":["s23"]}],"export":[{"data":"Invoices (team plans)","how":"In Subscription & Billing, click View Invoices (it opens Stripe), then select an invoice and download a copy","format":null,"limits":"Only the Team Owner and Super Admins can manage billing and invoices","source_ids":["s34","s35","s8"]}],"after_cancel":{"access_until":"The next renewal date (team plans: the end of the current billing cycle); the account then changes to the Free plan","data_kept":"Not stated for cancelled plans. Deleting the account removes all your information and cannot be undone; accounts inactive for 12 months or more may be closed and permanently deleted","you_lose":["Unused plan tokens at the renewal date, including any tokens saved in the Rollover Bank","Use of top-up tokens (they stay in the account but can't be used unless you resubscribe)","Private image generation, which is for paid members only"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Plans renew automatically for the same period: cancel before the renewal date to avoid the next charge","Use Rollover Bank tokens before cancelling: they are cancelled with a Premium plan","Cancel paid subscriptions before deleting the account; deleting cannot be undone","Team plans can only be cancelled by the Team Owner or a Super Admin","API pay-as-you-go: turning off auto top-ups in the API Access tab is what stops charges"]},"sources":[{"id":"s1","url":"https://intercom.help/leonardo-ai/en/articles/9035057-how-can-i-cancel-my-account-unsubscribe","title":"How can I cancel my account (unsubscribe)?","publisher":"vendor","quote":"Click the Settings icon in the bottom left side bar on the home page.","supports":"where the cancel flow starts"},{"id":"s2","url":"https://intercom.help/leonardo-ai/en/articles/9035057-how-can-i-cancel-my-account-unsubscribe","title":"How can I cancel my account (unsubscribe)?","publisher":"vendor","quote":"Under Workspace Settings, Click Subscription and Billing","supports":"the Subscription and Billing step"},{"id":"s3","url":"https://intercom.help/leonardo-ai/en/articles/9035057-how-can-i-cancel-my-account-unsubscribe","title":"How can I cancel my account (unsubscribe)?","publisher":"vendor","quote":"Under Your Plan, click Cancel Plan","supports":"the Cancel Plan step"},{"id":"s4","url":"https://intercom.help/leonardo-ai/en/articles/9035057-how-can-i-cancel-my-account-unsubscribe","title":"How can I cancel my account (unsubscribe)?","publisher":"vendor","quote":"Proceed with Cancellation","supports":"the confirm button"},{"id":"s5","url":"https://intercom.help/leonardo-ai/en/articles/9035057-how-can-i-cancel-my-account-unsubscribe","title":"How can I cancel my account (unsubscribe)?","publisher":"vendor","quote":"your subscription remains active until your next renewal date, and from this date your subscription will not be renewed going forward","supports":"when cancellation takes effect"},{"id":"s6","url":"https://intercom.help/leonardo-ai/en/articles/9035057-how-can-i-cancel-my-account-unsubscribe","title":"How can I cancel my account (unsubscribe)?","publisher":"vendor","quote":"at which point any unused Tokens expire","supports":"unused tokens expire at the renewal date"},{"id":"s7","url":"https://intercom.help/leonardo-ai/en/articles/9035057-how-can-i-cancel-my-account-unsubscribe","title":"How can I cancel my account (unsubscribe)?","publisher":"vendor","quote":"Your plan will change to Free on","supports":"the confirmation message, and the move to Free"},{"id":"s8","url":"https://intercom.help/leonardo-ai/en/articles/13476740-managing-billing-and-invoices-in-leonardo-ai-for-teams","title":"Managing Billing and Invoices in Leonardo.Ai for Teams","publisher":"vendor","quote":"Only the Team Owner and Super Admins can manage billing and invoices.","supports":"who can cancel a team plan"},{"id":"s9","url":"https://intercom.help/leonardo-ai/en/articles/13476740-managing-billing-and-invoices-in-leonardo-ai-for-teams","title":"Managing Billing and Invoices in Leonardo.Ai for Teams","publisher":"vendor","quote":"Cancel Plan: If you choose to cancel your subscription, it will remain active until the end of the current billing cycle.","supports":"team cancellation and when it takes effect"},{"id":"s10","url":"https://docs.leonardo.ai/docs/pricing-and-plans-faq","title":"Pricing & Plans FAQs (API)","publisher":"vendor","quote":"The API is priced on a Pay-As-You-Go basis, with no upfront commitment or monthly fees.","supports":"API billing model"},{"id":"s11","url":"https://docs.leonardo.ai/docs/pricing-and-plans-faq","title":"Pricing & Plans FAQs (API)","publisher":"vendor","quote":"view, edit, or disable auto top-ups at any time in the API Access tab","supports":"how to stop automatic API charges"},{"id":"s12","url":"https://docs.leonardo.ai/docs/pricing-and-plans-faq","title":"Pricing & Plans FAQs (API)","publisher":"vendor","quote":"Existing customers can switch at any time by cancelling their subscription, after which they'll be automatically moved to PAYG and their remaining credits converted into a non-expiring credit balance.","supports":"cancelling an older API subscription plan"},{"id":"s13","url":"https://docs.leonardo.ai/docs/pricing-and-plans-faq","title":"Pricing & Plans FAQs (API)","publisher":"vendor","quote":"If your balance reaches zero, API requests will pause until additional credit is added.","supports":"what happens when the API balance runs out"},{"id":"s14","url":"https://leonardo.ai/terms-of-service","title":"Leonardo.Ai Terms of Service","publisher":"vendor","quote":"your Subscription will be automatically renewed for the same Subscription Period","supports":"auto-renewal"},{"id":"s15","url":"https://intercom.help/leonardo-ai/en/articles/7051613-frequently-asked-questions","title":"Frequently Asked Questions","publisher":"vendor","quote":"Refunds or reimbursements are assessed manually by a human agent.","supports":"refunds are case by case"},{"id":"s16","url":"https://leonardo.ai/refund-policy","title":"Refund Policy","publisher":"vendor","quote":"You simply changed your mind","supports":"no refund for a change of mind"},{"id":"s17","url":"https://intercom.help/leonardo-ai/en/articles/11424250-refunds","title":"Refunds","publisher":"vendor","quote":"specify \"Billing\" as reason for contact and the email you use for your Leonardo.Ai account","supports":"how to ask for a refund"},{"id":"s18","url":"https://intercom.help/leonardo-ai/en/articles/9044700-tokens-frequently-asked-questions","title":"Tokens - Frequently Asked Questions","publisher":"vendor","quote":"daily allowance of 150 Tokens that resets every 24 hours","supports":"the Free plan allowance"},{"id":"s19","url":"https://intercom.help/leonardo-ai/en/articles/13755076-how-do-i-subscribe-to-a-paid-plan-change-or-upgrade-my-subscription","title":"How do I subscribe to a paid plan, change or upgrade my subscription?","publisher":"vendor","quote":"If you wish to change to a different tier of plan, simply follow the above steps and select the plan you wish to move to.","supports":"changing to a cheaper tier"},{"id":"s20","url":"https://intercom.help/leonardo-ai/en/articles/9560707-token-rollover","title":"Token Rollover","publisher":"vendor","quote":"For downgrades to a lower plan, your Rollover Bank will have a lower limit on the total tokens you can save.","supports":"what a downgrade does to saved tokens"},{"id":"s21","url":"https://intercom.help/leonardo-ai/en/articles/13476740-managing-billing-and-invoices-in-leonardo-ai-for-teams","title":"Managing Billing and Invoices in Leonardo.Ai for Teams","publisher":"vendor","quote":"Manage Seats","supports":"the seat control"},{"id":"s22","url":"https://intercom.help/leonardo-ai/en/articles/13476740-managing-billing-and-invoices-in-leonardo-ai-for-teams","title":"Managing Billing and Invoices in Leonardo.Ai for Teams","publisher":"vendor","quote":"Updated pricing takes effect at the start of the next billing cycle","supports":"when fewer seats lower the bill"},{"id":"s23","url":"https://leonardo.ai/pricing","title":"Leonardo.Ai Pricing","publisher":"vendor","quote":"Up to 20% off","supports":"the yearly billing discount"},{"id":"s24","url":"https://intercom.help/leonardo-ai/en/articles/9560707-token-rollover","title":"Token Rollover","publisher":"vendor","quote":"If you cancel your Premium plan, any unused tokens in your Rollover bank will be cancelled","supports":"rollover tokens are lost on cancelling"},{"id":"s25","url":"https://intercom.help/leonardo-ai/en/articles/11702713-top-up-tokens","title":"Top-up Tokens","publisher":"vendor","quote":"Your Top-up Tokens will remain visible in your account, but you won't be able to use them unless you resubscribe.","supports":"top-up tokens after cancelling"},{"id":"s26","url":"https://intercom.help/leonardo-ai/en/articles/8044029-private-public-images","title":"Private & Public Images","publisher":"vendor","quote":"Private image generation is a feature only available to paid members.","supports":"private generation needs a paid plan"},{"id":"s27","url":"https://intercom.help/leonardo-ai/en/articles/9665417-how-do-i-delete-my-account","title":"How do I delete my account?","publisher":"vendor","quote":"Before deleting your account, please cancel any paid subscriptions that you have first.","supports":"cancel before deleting"},{"id":"s28","url":"https://intercom.help/leonardo-ai/en/articles/9665417-how-do-i-delete-my-account","title":"How do I delete my account?","publisher":"vendor","quote":"Deleting your account will remove all of your information from our database, and this cannot be undone.","supports":"what deleting the account does"},{"id":"s29","url":"https://leonardo.ai/terms-of-service","title":"Leonardo.Ai Terms of Service","publisher":"vendor","quote":"If you have not used your Account for an extended period of time (12 months or more of inactivity), we may close and permanently delete your Account.","supports":"inactive accounts may be deleted"},{"id":"s30","url":"https://leonardo.ai/terms-of-service","title":"Leonardo.Ai Terms of Service","publisher":"vendor","quote":"If you wish to cancel your Subscription, you may do so through your Account.","supports":"cancelling is self-serve in the account"},{"id":"s31","url":"https://intercom.help/leonardo-ai/en/articles/13476740-managing-billing-and-invoices-in-leonardo-ai-for-teams","title":"Managing Billing and Invoices in Leonardo.Ai for Teams","publisher":"vendor","quote":"Subscription & Billing","supports":"where team billing is managed"},{"id":"s32","url":"https://docs.leonardo.ai/docs/pricing-and-plans-faq","title":"Pricing & Plans FAQs (API)","publisher":"vendor","quote":"Go to the API Access tab in your Leonardo AI account","supports":"where an API subscription is cancelled"},{"id":"s33","url":"https://docs.leonardo.ai/docs/pricing-and-plans-faq","title":"Pricing & Plans FAQs (API)","publisher":"vendor","quote":"Cancel your monthly subscription","supports":"cancelling an older API subscription plan"},{"id":"s34","url":"https://intercom.help/leonardo-ai/en/articles/13476740-managing-billing-and-invoices-in-leonardo-ai-for-teams","title":"Managing Billing and Invoices in Leonardo.Ai for Teams","publisher":"vendor","quote":"View Invoices","supports":"where invoices are"},{"id":"s35","url":"https://intercom.help/leonardo-ai/en/articles/13476740-managing-billing-and-invoices-in-leonardo-ai-for-teams","title":"Managing Billing and Invoices in Leonardo.Ai for Teams","publisher":"vendor","quote":"select an invoice and download a copy for your records","supports":"downloading invoices"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Leonardo.Ai has iPhone and Android apps, but its help pages and terms don't say whether they sell subscriptions through Apple or Google, so no app-store route is listed","The exact clicks to cancel a team plan beyond Cancel Plan in Subscription & Billing aren't documented","Custom team and API Custom contracts go through sales; their cancellation terms aren't published","No bulk export of generated images is documented"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked the individual, team and API routes against Leonardo.Ai's cancel, team billing, refunds and FAQ articles, the API pricing FAQ, the Terms and the refund policy; steps, timing and refund rules confirmed","API route: added where an older API subscription is cancelled (the API Access tab), which the API FAQ documents (s32, s33)","Team route: added the documented path to Subscription & Billing (s31); dropped plan names that no quoted source lists","Added the team invoice download as an export (s34, s35)"]}},"delete_account":{"url":"https://leonardo.ai/contact-us/","difficulty":"medium","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/leonardo_ai","json":"https://stackcut.io/exits/leonardo_ai.json","evidence":{"packet_revision":"ecef78a0fe9d88a845ad6973d0622bbbccc73566e640b51a7f34d33f25577697","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"leonardo-ai--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"leonardo-ai--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"leonardo-ai--direct-web--r3","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"letterboxd","name":"Letterboxd","category":"other_digital","website":"https://letterboxd.com","domains":["letterboxd.com"],"summary":"Cancel a website (Paddle) subscription in Settings, Subscriptions on letterboxd.com; app purchases are cancelled in Apple or Google Play settings. Plans are annual and renew unless cancelled, then revert to free. Web and Google payments can be refunded in the first 30 days (once per account).","routes":[{"channel":"direct_web","label":"Bought on the website (Paddle)","applies_to":"Pro or Patron subscriptions paid on the Letterboxd website, which Paddle processes; also gift subscriptions you bought","who":"The account holder, signed in (for a gift, the member who paid keeps the payment authority)","method":"self_serve","start_url":"https://letterboxd.com/settings/subscriptions/","steps":[{"do":"Sign in on letterboxd.com and open Settings, then Subscriptions (the Pro page's 'manage it here' link goes there)","expect":null},{"do":"Cancel the subscription, or turn off auto-renewal, for your active subscription on that dashboard","expect":null}],"confirm_by":null,"effective":"If not renewed, the account reverts to a free account on its expiration date","notice":"Cancel before the renewal date; Letterboxd emails a reminder shortly before it","refund":"Request a refund from Letterboxd within the first 30 days: web (Paddle) payments are refunded during that window, limited to one refund per account and at Letterboxd's discretion. After 30 days payments are non-refundable, except where required by law","fees":null,"source_ids":["s1","s2","s3","s5","s6","s7","s22","s23","s24","s25","s26","s28","s33","s35","s39"]},{"channel":"apple_app_store","label":"Bought through Apple, in the iOS app","applies_to":"Pro or Patron subscriptions bought through Apple's in-app purchase in the Letterboxd iOS app","who":"The person whose Apple Account bought the subscription","method":"platform_settings","start_url":"https://apps.apple.com/account/subscriptions","steps":[{"do":"On the iPhone or iPad, open Settings, tap your name, then Subscriptions","expect":"Subscriptions"},{"do":"Tap the Letterboxd subscription, then tap Cancel Subscription, scrolling down if you don't see it","expect":"Cancel Subscription"}],"confirm_by":"The subscription shows no Cancel button, or an expiration message in red text","effective":"If not renewed, the account reverts to a free account on its expiration date","notice":"Subscriptions renew annually unless cancelled before the renewal date","refund":"Letterboxd can't refund Apple payments: ask Apple for a refund","fees":null,"source_ids":["s4","s3","s8","s16","s17","s18","s19","s27","s29"]},{"channel":"google_play","label":"Bought through Google Play, in the Android app","applies_to":"Pro or Patron subscriptions bought through Google Play's in-app purchase in the Letterboxd Android app","who":"The person whose Google account bought the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Open your subscriptions in the Google Play Store settings and select the Letterboxd subscription","expect":"Cancel subscription"},{"do":"Tap Cancel subscription and follow the on-screen instructions","expect":null}],"confirm_by":null,"effective":"You keep the subscription for the time already paid; the account then reverts to free on its expiration date","notice":"Subscriptions are charged annually; cancel before the renewal date","refund":"Contact Letterboxd within the first 30 days to request a refund of a Google payment (one refund per account, at Letterboxd's discretion)","fees":null,"source_ids":["s4","s30","s20","s21","s3","s22","s23","s24","s7","s35","s39"]}],"pay_less":[{"type":"free_plan","what":"Let the subscription lapse: the account reverts to a free account on its expiration date, and stats pages can be restored by renewing later on the same account","evidence":"documented","source_ids":["s3","s31"]},{"type":"downgrade","what":"Patron to Pro: cancel your subscription, then re-subscribe at the lower tier once it ends","evidence":"documented","source_ids":["s32"]}],"export":[{"data":"Your entire account, including deleted content and reviews of deleted films","how":"Use the account export option in Settings on the Letterboxd website","format":"A single zip file of CSV files; deleted reviews are in a 'deleted' folder","limits":"Deleted content stays in the export bundle for 30 days after you delete it","source_ids":["s12","s13","s14"]}],"after_cancel":{"access_until":"The subscription's expiration date, after which the account reverts to free","data_kept":"Your free account and its content stay. If you delete the account, it is scheduled for removal in 90 days, during which it can be reactivated; once permanently deleted it can't be recovered","you_lose":["All stats pages, including the personalized all-time and annual stats pages","For Patrons, custom backdrop and poster selections"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["A subscription bought in the iOS or Android app is cancelled in Apple Account or Google Play Store settings, not on the website","There is no monthly option: all subscriptions are charged annually and renew unless cancelled first","Switching payment method? Turn off auto-renewal first, or you may pay twice","Transfer a subscription before you deactivate the account; deactivating hides the account and disables sign-in","The deactivation guide doesn't mention subscriptions, so cancel the subscription before deactivating or deleting the account","Only one refund per account, and only within the first 30 days"]},"sources":[{"id":"s1","url":"https://letterboxd.com/legal/terms-of-use/","title":"Letterboxd Terms of Use","publisher":"vendor","quote":"You can cancel your paid subscription at any time in your account settings (for web subscriptions).","supports":"where web subscriptions are cancelled"},{"id":"s2","url":"https://letterboxd.com/about/pro/","title":"About Letterboxd Pro","publisher":"vendor","quote":"renew annually unless cancelled prior","supports":"annual renewal unless cancelled"},{"id":"s3","url":"https://letterboxd.com/about/pro/","title":"About Letterboxd Pro","publisher":"vendor","quote":"If they are not renewed, upgraded accounts revert to free accounts on their expiration date.","supports":"when access ends"},{"id":"s4","url":"https://letterboxd.com/about/pro/","title":"About Letterboxd Pro","publisher":"vendor","quote":"through our apps using Apple's and Google's in-app purchase options.","supports":"app-store billing for the app subscriptions"},{"id":"s5","url":"https://letterboxd.com/about/pro/","title":"About Letterboxd Pro","publisher":"vendor","quote":"If you have a subscription (thanks!) you may manage it here.","supports":"the subscriptions settings page"},{"id":"s6","url":"https://letterboxd.com/legal/terms-of-use/","title":"Letterboxd Terms of Use","publisher":"vendor","quote":"Refund requests are granted in our sole discretion.","supports":"refunds are discretionary"},{"id":"s7","url":"https://letterboxd.com/legal/terms-of-use/","title":"Letterboxd Terms of Use","publisher":"vendor","quote":"After 30 days, payments are non-refundable, except where required by law.","supports":"the 30-day refund limit"},{"id":"s8","url":"https://letterboxd.com/legal/terms-of-use/","title":"Letterboxd Terms of Use","publisher":"vendor","quote":"(iOS subscribers must contact Apple, Inc. if they wish to seek a refund).","supports":"iOS refunds go through Apple"},{"id":"s9","url":"https://letterboxd.com/about/account-deactivation/","title":"Account deactivation","publisher":"vendor","quote":"Your account will be scheduled for removal in 90 days, during which time it may still be reactivated.","supports":"deletion timing"},{"id":"s10","url":"https://letterboxd.com/about/account-deactivation/","title":"Account deactivation","publisher":"vendor","quote":"Once your account is permanently deleted, it cannot be recovered by you or by Letterboxd support.","supports":"permanent deletion"},{"id":"s11","url":"https://letterboxd.com/about/account-deactivation/","title":"Account deactivation","publisher":"vendor","quote":"Deactivated accounts remain in this state until reactivated by you (using a link we'll email you).","supports":"deactivation can be reversed"},{"id":"s12","url":"https://letterboxd.com/about/faq/","title":"Letterboxd FAQ","publisher":"vendor","quote":"account export option in your Settings screen on our website","supports":"where the account export is"},{"id":"s13","url":"https://letterboxd.com/about/faq/","title":"Letterboxd FAQ","publisher":"vendor","quote":"bundles your entire account (including deleted content, and reviews for deleted films) into a single zip file","supports":"what the export contains and its zip format"},{"id":"s14","url":"https://letterboxd.com/about/faq/","title":"Letterboxd FAQ","publisher":"vendor","quote":"Deleted content appears in your data export bundle.","supports":"deleted content is in the export"},{"id":"s16","url":"https://support.apple.com/en-us/118428","title":"Apple Support: cancel an App Store subscription","publisher":"platform","quote":"In Settings, tap your name.","supports":"the first step on iPhone or iPad"},{"id":"s17","url":"https://support.apple.com/en-us/118428","title":"Apple Support: cancel an App Store subscription","publisher":"platform","quote":"Tap Subscriptions.","supports":"the second step on iPhone or iPad"},{"id":"s18","url":"https://support.apple.com/en-us/118428","title":"Apple Support: cancel an App Store subscription","publisher":"platform","quote":"Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button.","supports":"the cancel step on iPhone or iPad"},{"id":"s19","url":"https://support.apple.com/en-us/118428","title":"Apple Support: cancel an App Store subscription","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to tell the subscription is cancelled"},{"id":"s20","url":"https://support.google.com/googleplay/answer/7018481","title":"Google Play Help: cancel a subscription","publisher":"platform","quote":"Cancel subscription","supports":"the cancel button in Google Play"},{"id":"s21","url":"https://support.google.com/googleplay/answer/7018481","title":"Google Play Help: cancel a subscription","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"access after cancelling a Google Play subscription"},{"id":"s22","url":"https://letterboxd.com/about/faq/","title":"Letterboxd FAQ","publisher":"vendor","quote":"we will refund your Paddle (web) or Google payment during the first 30 days of your subscription.","supports":"30-day refunds for web and Google payments"},{"id":"s23","url":"https://letterboxd.com/about/faq/","title":"Letterboxd FAQ","publisher":"vendor","quote":"This offer is limited to one refund per account.","supports":"one refund per account"},{"id":"s24","url":"https://letterboxd.com/about/faq/","title":"Letterboxd FAQ","publisher":"vendor","quote":"Please contact us to request a refund.","supports":"refunds are requested from Letterboxd"},{"id":"s25","url":"https://letterboxd.com/about/faq/","title":"Letterboxd FAQ","publisher":"vendor","quote":"An email reminder will be sent shortly before the renewal date.","supports":"renewal reminder email"},{"id":"s26","url":"https://letterboxd.com/about/pro/","title":"About Letterboxd Pro","publisher":"vendor","quote":"Subscriptions are payable on an annual basis through our website (powered by Paddle),","supports":"website payments are processed by Paddle and are annual"},{"id":"s27","url":"https://letterboxd.com/about/faq/","title":"Letterboxd FAQ","publisher":"vendor","quote":"we are unable to issue refunds for Apple payments ourselves","supports":"Apple refunds go through Apple"},{"id":"s28","url":"https://letterboxd.com/about/faq/","title":"Letterboxd FAQ","publisher":"vendor","quote":"Yes, both our web (Paddle) and iOS subscriptions auto-renew unless cancelled prior.","supports":"auto-renewal on web and iOS"},{"id":"s29","url":"https://letterboxd.com/legal/terms-of-use/","title":"Letterboxd Terms of Use","publisher":"vendor","quote":"your Apple Account settings (for iOS subscriptions)","supports":"iOS subscriptions are cancelled in Apple Account settings"},{"id":"s30","url":"https://letterboxd.com/legal/terms-of-use/","title":"Letterboxd Terms of Use","publisher":"vendor","quote":"your Google Play Store settings (for Android subscriptions)","supports":"Android subscriptions are cancelled in Google Play Store settings"},{"id":"s31","url":"https://letterboxd.com/about/faq/","title":"Letterboxd FAQ","publisher":"vendor","quote":"may be restored in full by renewing your subscription at any time on the same account.","supports":"stats return if you renew later"},{"id":"s32","url":"https://letterboxd.com/about/faq/","title":"Letterboxd FAQ","publisher":"vendor","quote":"you'll need to cancel your subscription, then re-subscribe at the lower tier once the subscription ends.","supports":"how to downgrade"},{"id":"s33","url":"https://letterboxd.com/about/faq/","title":"Letterboxd FAQ","publisher":"vendor","quote":"the payment authority for the subscription remains with you","supports":"the gift buyer manages the gift subscription"},{"id":"s34","url":"https://letterboxd.com/about/faq/","title":"Letterboxd FAQ","publisher":"vendor","quote":"all stats pages and (for Patrons) custom backdrop / poster selections will disappear from your account.","supports":"what you lose when it expires"},{"id":"s35","url":"https://letterboxd.com/about/faq/","title":"Letterboxd FAQ","publisher":"vendor","quote":"All subscriptions are charged annually; there is no monthly option.","supports":"annual billing only"},{"id":"s36","url":"https://letterboxd.com/about/faq/","title":"Letterboxd FAQ","publisher":"vendor","quote":"don't forget to turn off auto-renewal first!","supports":"turn off auto-renewal before switching payment method"},{"id":"s37","url":"https://letterboxd.com/about/faq/","title":"Letterboxd FAQ","publisher":"vendor","quote":"you must transfer before you deactivate an account.","supports":"transfer a subscription before deactivating"},{"id":"s38","url":"https://letterboxd.com/about/account-deactivation/","title":"Account deactivation","publisher":"vendor","quote":"signing into the account is disabled","supports":"deactivation disables sign-in"},{"id":"s39","url":"https://letterboxd.com/legal/terms-of-use/","title":"Letterboxd Terms of Use","publisher":"vendor","quote":"Refund requests are granted in our sole discretion and are only available for subscriptions purchased through our website or the Google Play Store","supports":"refunds only for web and Google Play purchases"}],"verification":{"level":"docs","checked_on":"2026-10-08","by":"stackcut-research","unverified":["The exact label of the cancel or auto-renew control on the Subscriptions page isn't named in Letterboxd's help","No confirmation email or on-screen message after cancelling is described","Whether deactivating or deleting the account also cancels an active subscription isn't stated","Student, nonprofit or other discount programs aren't mentioned in Letterboxd's FAQ"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Export quotes re-sourced to the FAQ page (the earlier page didn't show them); the export is a zip of CSV files","Refunds corrected: web (Paddle) and Google payments can be refunded in the first 30 days on request, one per account; Apple refunds only through Apple","Google Play route now has its own refund rule and cites the Terms' 'Google Play Store settings'","Added: annual billing only, renewal reminder email, turn off auto-renewal before switching payment method, transfer before deactivating, gift buyer controls the gift","Added downgrade (cancel, then re-subscribe at the lower tier) and what you lose (stats pages, Patron backdrops)","Paddle is only named as the website's payment processor, so no separate Paddle route"]}},"delete_account":{"url":"https://letterboxd.com/user/disableaccount/","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/letterboxd","json":"https://stackcut.io/exits/letterboxd.json","evidence":{"packet_revision":"58742cfb5c85faac05842601a100751d5ba93c88a72dbfe10b40c693eeb9d00c","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"letterboxd--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"letterboxd--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"letterboxd--google-play--r3","channel":"google_play","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"life360","name":"Life360","category":"other_digital","website":"https://www.life360.com","domains":["life360.com"],"summary":"Cancel where you pay: iPhone Settings, your name, Subscriptions (Apple); Google Play, Payments & subscriptions; or Life360.com, Manage Membership. The in-app cancel ends in the store, so finish there. Access lasts until the paid period ends; no refunds. A free plan remains, and Google Play monthly plans can pause.","routes":[{"channel":"apple_app_store","applies_to":"Life360 memberships bought in the app on an iPhone or iPad (billed by Apple)","who":"The Apple Account that pays for the membership","method":"platform_settings","start_url":"https://account.apple.com/account/manage/section/subscriptions","steps":[{"do":"On your iPhone, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then Life360","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription","expect":null}],"confirm_by":"Life360 shows an expiration message and no Cancel button in Subscriptions","effective":"The subscription stays valid until the paid period is completed","notice":null,"refund":"No refund of unused time","fees":null,"source_ids":["s1","s6","s7","s18","s19","s28"]},{"channel":"google_play","applies_to":"Life360 memberships bought in the app on Android (billed by Google Play)","who":"The Google Account that pays for the membership","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Open the Google Play app and tap your profile icon at the top right","expect":"Payments & subscriptions"},{"do":"Tap Payments & subscriptions and open Life360 in your subscriptions","expect":"Cancel subscription (monthly plans also show Pause payments)"},{"do":"Tap Cancel subscription and follow Google Play's prompts","expect":null}],"confirm_by":null,"effective":"You can keep using the membership for the time already paid for","notice":null,"refund":"No refund of unused time","fees":null,"source_ids":["s2","s6","s7","s12","s20","s21","s28"]},{"channel":"direct_web","applies_to":"Life360 memberships bought on Life360.com","who":"The account holder, logged in on Life360.com","method":"self_serve","start_url":"https://www.life360.com","steps":[{"do":"Log in to your account on Life360.com","expect":"Manage Membership"},{"do":"Select Manage Membership","expect":"Cancel Subscription"},{"do":"Select Cancel Subscription","expect":null}],"confirm_by":null,"effective":"The cancellation takes effect at the next renewal date; the subscription stays valid until the paid period is completed","notice":"To avoid being charged after a free trial, cancel during the trial","refund":"No refund of unused time","fees":null,"source_ids":["s3","s4","s5","s6","s7","s9","s10","s28"]},{"channel":"direct_app","applies_to":"Any Life360 membership, cancelled from inside the Life360 app; if Apple or Google Play bills you, the app sends you to the store to finish","who":"The Circle member who bought the membership","method":"self_serve","start_url":null,"steps":[{"do":"Open the Life360 app, tap Settings in the upper left corner, then tap Account","expect":"Cancel Membership"},{"do":"Tap Cancel Membership, review the plan's benefits, and tap Cancel Membership again","expect":null},{"do":"Select your reason for cancelling and tap Continue","expect":"Yes, Confirm Cancellation"},{"do":"Tap Yes, Confirm Cancellation","expect":null},{"do":"If Apple or Google Play bills you, the app opens the store: tap your active Life360 subscription, then Cancel Subscription (Cancel Free Trial during the 7-day free trial)","expect":null}],"confirm_by":null,"effective":"The cancellation takes effect at the next renewal date; the subscription stays valid until the paid period is completed","notice":null,"refund":"No refund of unused time","fees":null,"source_ids":["s8","s24","s25","s26","s27","s28","s9","s6","s7"]}],"pay_less":[{"type":"free_plan","what":"Life360 has a free plan ($0.00) with real-time location sharing, driving insights and place alerts","evidence":"documented","source_ids":["s15","s16"]},{"type":"downgrade","what":"Move to a cheaper tier (e.g. Silver $9.99 instead of Platinum $24.99). Billed by Apple: Settings, your name, Subscriptions, Life360, See All Plans, then pick the plan. Google Play or Life360.com: cancel, then subscribe to the plan you want when the current plan expires","evidence":"documented","source_ids":["s11","s29","s17","s22"]},{"type":"annual_billing","what":"Annual billing saves 17% compared with monthly","evidence":"documented","source_ids":["s15"]},{"type":"pause","what":"Google Play monthly memberships can be paused for one, two or three months, up to three times in 12 months","evidence":"documented","source_ids":["s12","s13","s14"]}],"export":[],"after_cancel":{"access_until":"The end of the paid period (the next renewal date)","data_kept":null,"you_lose":["Paid-tier features; the free plan keeps only 2 days of location history and 2 place alerts"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The in-app flow shows the plan's benefits and asks for a reason before Yes, Confirm Cancellation","tips":["Cancel with whoever bills you: Apple, Google Play, or Life360.com","Cancelling a paid plan leaves the free Life360 plan, so location sharing can keep working","Google Play monthly members can pause instead of cancelling","Cancelling in the Life360 app doesn't stop Apple or Google Play billing: finish in the store the app opens","Only the Circle member who bought the membership can see or cancel it"]},"sources":[{"id":"s1","url":"https://support.life360.com/hc/en-us/articles/23053539274135-Cancel-My-Membership","title":"Cancel My Membership (Life360 Support)","publisher":"vendor","quote":"Tap to manage your Apple subscriptions on your iPhone or open the App Store app.","supports":"Apple-billed memberships cancel with Apple"},{"id":"s2","url":"https://support.life360.com/hc/en-us/articles/23053539274135-Cancel-My-Membership","title":"Cancel My Membership (Life360 Support)","publisher":"vendor","quote":"Tap on Payments & subscriptions.","supports":"the Google Play menu name"},{"id":"s3","url":"https://support.life360.com/hc/en-us/articles/23053539274135-Cancel-My-Membership","title":"Cancel My Membership (Life360 Support)","publisher":"vendor","quote":"Log in to your account on Life360.com.","supports":"the web route"},{"id":"s4","url":"https://support.life360.com/hc/en-us/articles/23053539274135-Cancel-My-Membership","title":"Cancel My Membership (Life360 Support)","publisher":"vendor","quote":"Tap on Manage Membership.","supports":"the web menu name"},{"id":"s5","url":"https://support.life360.com/hc/en-us/articles/23053539274135-Cancel-My-Membership","title":"Cancel My Membership (Life360 Support)","publisher":"vendor","quote":"Tap on Cancel Subscription.","supports":"the final step"},{"id":"s6","url":"https://support.life360.com/hc/en-us/articles/23053539274135-Cancel-My-Membership","title":"Cancel My Membership (Life360 Support)","publisher":"vendor","quote":"Upon canceling any Subscription Features, your subscription will be valid until your paid period is completed.","supports":"when access ends"},{"id":"s7","url":"https://support.life360.com/hc/en-us/articles/23053539274135-Cancel-My-Membership","title":"Cancel My Membership (Life360 Support)","publisher":"vendor","quote":"We do not refund any unused time on a subscription, license, or subscription fees for any portion of the Service, content, or data associated with your account","supports":"no refund"},{"id":"s8","url":"https://legal.corp.life360.com/hc/en-us/articles/16124856472471-Life360-Terms-of-Service","title":"Life360 Terms of Service (last updated August 24, 2026)","publisher":"vendor","quote":"In the Life360 app, go to Settings, Account, Cancel Membership.","supports":"the in-app route"},{"id":"s9","url":"https://legal.corp.life360.com/hc/en-us/articles/16124856472471-Life360-Terms-of-Service","title":"Life360 Terms of Service (last updated August 24, 2026)","publisher":"vendor","quote":"You may cancel your Paid Membership at any time, and the cancellation will be effective at the next renewal date.","supports":"when cancellation takes effect"},{"id":"s10","url":"https://legal.corp.life360.com/hc/en-us/articles/16124856472471-Life360-Terms-of-Service","title":"Life360 Terms of Service (last updated August 24, 2026)","publisher":"vendor","quote":"If you do not cancel your subscription during the Free Trial Period, then at the end of the Free Trial Period you will be automatically charged","supports":"trial notice"},{"id":"s11","url":"https://support.life360.com/hc/en-us/articles/23053397696535-Downgrade-My-Membership","title":"Downgrade My Membership (Life360 Support)","publisher":"vendor","quote":"To downgrade your membership, you need to cancel your current subscription and then subscribe to the plan you want when your current plan expires.","supports":"how to downgrade"},{"id":"s12","url":"https://support.life360.com/hc/en-us/articles/29225080304791-Pause-My-Membership-Google-Play-Store","title":"Pause My Membership (Google Play Store) (Life360 Support)","publisher":"vendor","quote":"Memberships purchased through the Google Play Store on an Android device can be paused instead of canceled.","supports":"pausing on Google Play"},{"id":"s13","url":"https://support.life360.com/hc/en-us/articles/29225080304791-Pause-My-Membership-Google-Play-Store","title":"Pause My Membership (Google Play Store) (Life360 Support)","publisher":"vendor","quote":"You can pause your membership for one, two, or three months up to three times within a 12-month period.","supports":"pause length"},{"id":"s14","url":"https://support.life360.com/hc/en-us/articles/29225080304791-Pause-My-Membership-Google-Play-Store","title":"Pause My Membership (Google Play Store) (Life360 Support)","publisher":"vendor","quote":"Only monthly memberships can be paused.","supports":"annual plans can't pause"},{"id":"s15","url":"https://www.life360.com/plans-pricing","title":"Life360 Plans & Pricing","publisher":"vendor","quote":"Monthly Annually Save 17% Free $0.00 Get started","supports":"annual saving and the free plan"},{"id":"s16","url":"https://www.life360.com/plans-pricing","title":"Life360 Plans & Pricing","publisher":"vendor","quote":"Stay connected with real-time location sharing, driving insights, and place alerts—at no cost, ever.","supports":"what the free plan keeps"},{"id":"s17","url":"https://www.life360.com/plans-pricing","title":"Life360 Plans & Pricing","publisher":"vendor","quote":"Silver $9.99 Try 7 days free","supports":"the cheapest paid tier"},{"id":"s18","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"s19","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"s20","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"the Google Play steps"},{"id":"s21","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you’ll still be able to use your subscription for the time you’ve already paid.","supports":"when access ends on Google Play"},{"id":"s22","url":"https://www.life360.com/plans-pricing","title":"Life360 Plans & Pricing","publisher":"vendor","quote":"Platinum $24.99 Try 7 days free","supports":"the top tier price"},{"id":"s23","url":"https://www.life360.com/plans-pricing","title":"Life360 Plans & Pricing","publisher":"vendor","quote":"Try for $0 2 days of location history 2 place alerts Family driving summary","supports":"what the free plan includes"},{"id":"s24","url":"https://support.life360.com/hc/en-us/articles/23053539274135-Cancel-My-Membership","title":"Cancel My Membership (Life360 Support)","publisher":"vendor","quote":"Review the benefits of the plan you want to cancel and tap on Cancel Membership. Select your reason for canceling and tap on Continue. Tap on Yes, Confirm Cancellation.","supports":"the in-app cancel flow and its retention screens"},{"id":"s25","url":"https://support.life360.com/hc/en-us/articles/23053539274135-Cancel-My-Membership","title":"Cancel My Membership (Life360 Support)","publisher":"vendor","quote":"The Life360 app redirects you to your Google Play Store or Apple App Store. Tap on your active Life360 subscription.","supports":"the in-app flow hands off to the store"},{"id":"s26","url":"https://support.life360.com/hc/en-us/articles/23053539274135-Cancel-My-Membership","title":"Cancel My Membership (Life360 Support)","publisher":"vendor","quote":"Tap on Cancel Subscription. If you are still within your 7-day free trial, tap on Cancel Free Trial.","supports":"the last in-app step, and the free-trial button"},{"id":"s27","url":"https://legal.corp.life360.com/hc/en-us/articles/16124856472471-Life360-Terms-of-Service","title":"Life360 Terms of Service (last updated August 24, 2026)","publisher":"vendor","quote":"If you signed up directly with the Apple App or Google Play store, you must also cancel directly with the Apple App or Google Play store","supports":"store-billed memberships must also be cancelled in the store"},{"id":"s28","url":"https://support.life360.com/hc/en-us/articles/23053539274135-Cancel-My-Membership","title":"Cancel My Membership (Life360 Support)","publisher":"vendor","quote":"A membership is linked to the family member's account that created it, so only that family member can view or cancel it.","supports":"who can cancel"},{"id":"s29","url":"https://support.life360.com/hc/en-us/articles/23053397696535-Downgrade-My-Membership","title":"Downgrade My Membership (Life360 Support)","publisher":"vendor","quote":"Tap See All Plans. Select your preferred monthly or annual plan.","supports":"iOS members can switch to a cheaper plan directly"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["How Life360 confirms a cancellation (email or status) is not documented","What Life360 keeps after a paid plan ends (for example longer location history) is not documented"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["In-app route: added the benefits, reason and Yes, Confirm Cancellation screens and the hand-off to Apple or Google Play (it stopped at Cancel Membership)","Summary and tips: cancelling in the app alone doesn't stop store billing; only the member who bought it can cancel","Downgrade: Apple-billed members can switch plans directly with See All Plans","Re-copied the no-refund quote (s7) exactly"]}},"delete_account":{"url":"https://support.life360.com/hc/en-us/articles/360051153713-Delete-My-Account","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/life360","json":"https://stackcut.io/exits/life360.json","evidence":{"packet_revision":"35568c799a6fa094a7a2435a69e7c51244c0bcc8c4addf6932e2d5d6e76cdaf5","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"life360--apple-app-store--r1","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"life360--google-play--r2","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"life360--direct-web--r3","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"life360--direct-app--r4","channel":"direct_app","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"lifelock","name":"LifeLock","category":"security_privacy","website":"https://lifelock.norton.com","domains":["lifelock.com","norton.com"],"summary":"Submit a cancel request in the LifeLock Member Portal or contact Member Services & Support; My Norton accounts cancel under My Subscriptions. Protection lasts to the end of the paid term. Gotcha: renewals can bill up to 35 days early; annual renewals are refundable within 60 days.","routes":[{"channel":"direct_web","label":"In the LifeLock Member Portal","applies_to":"LifeLock memberships billed by LifeLock and managed in the LifeLock Member Portal","who":"The member, or Member Services & Support on the member's request","method":"form","start_url":"https://memberportal.lifelock.com/support/request","steps":[{"do":"Open the LifeLock Member Portal request page and submit a request to cancel your membership","expect":null},{"do":"Or contact Member Services & Support instead; LifeLock calls this the fastest way to cancel and get a refund","expect":null}],"confirm_by":null,"effective":"The membership stops renewing; protection continues for the remaining days of the paid term","notice":"Cancel before the renewal billing date to allow for processing; renewals may be charged up to 35 days before the term ends","refund":"Annual plans: refund if requested within 60 days of purchase, or within 60 days of each annual renewal charge (limited to that term's fees). Monthly plans: first purchase within 14 days. Buying again an offering that was already refunded may not qualify","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s20"]},{"channel":"direct_web","label":"In a My Norton account","applies_to":"LifeLock plans, including Norton 360 with LifeLock, that appear under My Subscriptions in a My Norton account","who":"The Norton account holder (sign in required)","method":"self_serve","start_url":"https://my.norton.com/extspa/account/subscriptions","steps":[{"do":"Sign in to your Norton account and open My Subscriptions","expect":"Cancel Subscription Renewal or Manage Renewal"},{"do":"Click Cancel Subscription Renewal (or Manage Renewal) next to the plan","expect":"Plan Renewal"},{"do":"Next to Plan Renewal, click Unsubscribe, then select a reason and click Next","expect":"options and offers to keep your subscription"},{"do":"Click No thanks, cancel my subscription, then Next","expect":"A confirmation message"}],"confirm_by":"An on-screen confirmation message; the change can take up to 24 hours to show in your account","effective":"The subscription stops renewing; protection continues for the rest of the paid term","notice":"Cancel before the renewal billing date","refund":"Same as LifeLock's policy: annual purchases and annual renewals within 60 days; monthly first purchase within 14 days. Buying again an offering that was already refunded may not qualify","fees":null,"source_ids":["s9","s10","s11","s12","s3","s6","s7","s19","s20"]},{"channel":"reseller_or_partner","applies_to":"LifeLock bought from or billed through a third party, such as an app store, service provider, reseller or retailer","who":"The account that pays the third party","method":"platform_settings","start_url":null,"steps":[{"do":"Cancel with the company that bills you; its cancellation and refund terms may differ from LifeLock's","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s13"]}],"pay_less":[{"type":"downgrade","what":"Move to a cheaper LifeLock plan: downgrades are done by calling Member Services & Support with the plan and members to downgrade","evidence":"documented","source_ids":["s14"]},{"type":"annual_billing","what":"Switch from monthly to annual billing: LifeLock Advanced is $199.99 a year versus $19.99 a month (prices on the LifeLock site, 2026-09-29)","evidence":"documented","source_ids":["s15","s16"]}],"export":[],"after_cancel":{"access_until":"The end of the already paid membership term","data_kept":"LifeLock says the account may be closed when the paid membership period ends","you_lose":["LifeLock identity protection once the paid term ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"In a My Norton account the flow asks for a reason and may present offers before you can confirm","tips":["Contacting Member Services & Support is LifeLock's fastest route to cancel and request a refund; refunds can also be requested by live chat","Renewals may be charged up to 35 days before the term ends, so cancel early","You can cancel one part of a bundle or the whole bundle; cancelling one part changes the renewal price of the rest"]},"sources":[{"id":"s1","url":"https://lifelock.norton.com/legal/refundpolicy","title":"LifeLock Cancellation and Refund Policy","publisher":"vendor","quote":"You may cancel your membership at any time by submitting a request here, or contacting Member Services & Support.","supports":"the cancel request form and Member Services"},{"id":"s2","url":"https://lifelock.norton.com/legal/refundpolicy","title":"LifeLock Cancellation and Refund Policy","publisher":"vendor","quote":"You should cancel prior to your renewal billing date to allow for processing. If you're still renewed, please contact us for help with a refund.","supports":"cancel before the billing date"},{"id":"s3","url":"https://lifelock.norton.com/legal/refundpolicy","title":"LifeLock Cancellation and Refund Policy","publisher":"vendor","quote":"After cancelling, the subscription will not automatically renew. However, your protection will continue for the remaining days in your existing (already paid for) term.","supports":"when cancelling takes effect"},{"id":"s4","url":"https://lifelock.norton.com/legal/refundpolicy","title":"LifeLock Cancellation and Refund Policy","publisher":"vendor","quote":"Don't hesitate to contact us, it is the fastest way to request cancellation and refund. You may also submit a refund request via live chat.","supports":"contacting support is fastest; refunds via live chat"},{"id":"s5","url":"https://lifelock.norton.com/legal/refundpolicy","title":"LifeLock Cancellation and Refund Policy","publisher":"vendor","quote":"Prices are subject to change and may be charged up to 35 days prior to renewal.","supports":"renewals can be charged up to 35 days early"},{"id":"s6","url":"https://lifelock.norton.com/legal/refundpolicy","title":"LifeLock Cancellation and Refund Policy","publisher":"vendor","quote":"our 60-day Money Back Guarantee applies to the purchase of an annual membership and is eligible for a refund, if requested within 60-days of the date of purchase.","supports":"60-day refund on annual purchases"},{"id":"s7","url":"https://lifelock.norton.com/legal/refundpolicy","title":"LifeLock Cancellation and Refund Policy","publisher":"vendor","quote":"Each annual renewal is eligible for a refund, if requested within 60-days of being charged. The refund is limited to the fees paid for the then-current membership term.","supports":"60-day refund on annual renewals"},{"id":"s8","url":"https://lifelock.norton.com/legal/refundpolicy","title":"LifeLock Cancellation and Refund Policy","publisher":"vendor","quote":"the purchase of a monthly membership is eligible for a refund if requested within 14-days from purchase.","supports":"14-day refund on monthly purchases"},{"id":"s9","url":"https://support.norton.com/sp/en/us/lifelock-by-norton/current/solutions/v126695755","title":"Change your LifeLock plan","publisher":"vendor","quote":"If you see the My Norton page, hover over your profile icon and then click My Subscriptions. If you see the Member Portal page, click Manage Account","supports":"LifeLock plans live in either a My Norton account or the Member Portal"},{"id":"s10","url":"https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN","title":"Stop your Norton subscription from automatically renewing","publisher":"vendor","quote":"On the My Account page, select the My Subscriptions tab Find the subscription you want to manage. Click Cancel Subscription Renewal or Manage Renewal next to your subscription.","supports":"the Norton account cancel steps"},{"id":"s11","url":"https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN","title":"Stop your Norton subscription from automatically renewing","publisher":"vendor","quote":"Next to Plan Renewal, click Unsubscribe. Select a reason and click Next.","supports":"the Unsubscribe step"},{"id":"s12","url":"https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN","title":"Stop your Norton subscription from automatically renewing","publisher":"vendor","quote":"Note: Norton may present options and offers to encourage you to keep your subscription. If you still want to cancel, click No thanks, cancel my subscription, then click Next.","supports":"the retention step"},{"id":"s13","url":"https://lifelock.norton.com/legal/refundpolicy","title":"LifeLock Cancellation and Refund Policy","publisher":"vendor","quote":"Please note that your cancellation, return and refund eligibility may differ if purchased from or billed through a third party (e.g. app store, service provider, reseller, retailer, vendor, etc.).","supports":"third-party purchases follow the seller's terms"},{"id":"s14","url":"https://support.norton.com/sp/en/us/lifelock-by-norton/current/solutions/v126695755","title":"Change your LifeLock plan","publisher":"vendor","quote":"To downgrade, call us at Member Services & Support and provide the plan you want to downgrade to and each member you wish to downgrade.","supports":"how to downgrade"},{"id":"s15","url":"https://support.norton.com/sp/en/us/lifelock-by-norton/current/solutions/v126695755","title":"Change your LifeLock plan","publisher":"vendor","quote":"You can also change your billing frequency from month-to-month plan to an annual plan.","supports":"switching to annual billing"},{"id":"s16","url":"https://lifelock.norton.com/legal/refundpolicy","title":"LifeLock Cancellation and Refund Policy","publisher":"vendor","quote":"LifeLock Advanced Billing options Annual 0% OFF* $ 199.99 1st yr. Renews at $ 199.99 /yr. $ 199.99 /yr. Monthly $ 19.99 /mo.","supports":"annual and monthly prices for LifeLock Advanced"},{"id":"s17","url":"https://lifelock.norton.com/legal/refundpolicy","title":"LifeLock Cancellation and Refund Policy","publisher":"vendor","quote":"If you cancel your membership and/or receive a refund, your account may be closed when the paid membership period ends.","supports":"the account may be closed after the paid period"},{"id":"s18","url":"https://lifelock.norton.com/legal/refundpolicy","title":"LifeLock Cancellation and Refund Policy","publisher":"vendor","quote":"If you purchased a bundle (i.e. a package of more than one subscription), you may cancel one or the entire package of subscriptions that make a bundle at any time.","supports":"the bundle tip"},{"id":"s19","url":"https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN","title":"Stop your Norton subscription from automatically renewing","publisher":"vendor","quote":"Allow up to 24 hours for this change to appear in your account.","supports":"the change can take a day to show"},{"id":"s20","url":"https://lifelock.norton.com/legal/refundpolicy","title":"LifeLock Cancellation and Refund Policy","publisher":"vendor","quote":"Repeat purchases of the same offering that was previously refunded","supports":"listed among purchases that may not be eligible for a refund"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["The Member Portal request form's fields and confirmation were not viewed (it may need sign-in)","A Member Services phone number was not shown in the text of the pages we read","Whether LifeLock sells memberships through the Apple App Store or Google Play is not documented","Employer-paid LifeLock benefits are not covered by the pages we read","How long LifeLock keeps personal data after the account closes is not stated on the pages we read"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["My Norton route: the change can take up to 24 hours to show (s19)","Refunds: a repeat purchase of an already refunded offering may not qualify (s20)","Checked Norton's in-app purchase article: it covers Norton 360 and Secure VPN, not LifeLock, so no Apple/Google route was added"]}},"delete_account":{"url":"https://my.norton.com/extspa/account/privacyoptions","difficulty":"medium","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/lifelock","json":"https://stackcut.io/exits/lifelock.json","evidence":{"packet_revision":"f3b628b3bb5cd9a70b5730315c6a20153e7ea98c39a14ff8b3a23c39cf2c81fe","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"lifelock--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"lifelock--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"lifelock--reseller-or-partner--r3","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"lightworks","name":"Lightworks","category":"design_creative","website":"https://lwks.com","domains":["lwks.com"],"summary":"Turn off the 'Auto-renewal' toggle on the subscription page at app.lwks.com/myproducts/subscription. Cancelling stops the next renewal, and you keep access to the end of the paid period. Partial periods are not refunded. Pay-once licences have no subscription to cancel.","routes":[{"channel":"direct_web","applies_to":"Monthly or yearly subscriptions bought from LWKS (Create or Pro); the pay-once option has no subscription","who":"The account holder, signed in to the LWKS account","method":"self_serve","start_url":"https://app.lwks.com/myproducts/subscription","steps":[{"do":"Sign in to your LWKS account if asked, then open the subscription page at app.lwks.com/myproducts/subscription","expect":null},{"do":"Click the 'Auto-renewal' toggle","expect":null}],"confirm_by":null,"effective":"Cancellation stops the next renewal, and you keep access until the end of the current paid billing period","notice":"No notice period is stated: the subscription auto-renews unless you cancel before the renewal date","refund":"Subject to statutory rights, no refunds for a change of mind after download, activation or use, or for partial subscription periods once a period has started. Business customers: all sales are final unless LWKS agrees otherwise in writing. UK consumers may have a 14-day right to cancel, which can be lost once the digital product is delivered or activated","fees":null,"source_ids":["l1","l2","l3","l5","l6","l7","l8","l11","l15","l16","l17","l18"]}],"pay_less":[{"type":"free_plan","what":"Free edition at £0, for beginners or anyone who wants to try Lightworks for an unlimited period. It only exports to YouTube/Vimeo at 720p, and the Free licence expires every 90 days (renew it by signing back in)","evidence":"documented","source_ids":["l14","l19","l20"]},{"type":"annual_billing","what":"Yearly billing is offered on the pricing page as 12 months for the price of 10","evidence":"documented","source_ids":["l13"]}],"export":[],"after_cancel":{"access_until":"The end of the current paid billing period","data_kept":null,"you_lose":["Use of the subscribed version once the current paid billing period ends","Higher-resolution export if you fall back to the Free edition, which only exports to YouTube/Vimeo at 720p"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["The cancel step is the 'Auto-renewal' toggle, not a separate cancel button. The FAQ says it 'will disable any future payments and licenses'","Cancel before the renewal date: the subscription auto-renews unless you cancel first","Upgrading from Create to Pro: the FAQ says to cancel Create's auto-renewal first, then buy Pro","A pay-once purchase has no subscription to cancel: 'Pay once, and OWN IT FOREVER! No subscription needed.'","The FAQ says projects made in any version of Lightworks (Free, Create or Pro) are compatible","Support and account questions go to support@lwks.com"]},"sources":[{"id":"l1","url":"https://lwks.com/faqs","title":"Lightworks FAQs","publisher":"vendor","quote":"How do I cancel my Monthly/Yearly subscription?","supports":"the question the cancel steps answer"},{"id":"l2","url":"https://lwks.com/faqs","title":"Lightworks FAQs","publisher":"vendor","quote":"This can be done by visiting this page:","supports":"the subscription page is where cancelling is done"},{"id":"l3","url":"https://lwks.com/faqs","title":"Lightworks FAQs","publisher":"vendor","quote":"and clicking the 'Auto-renewal' toggle, which will disable any future payments and licenses.","supports":"the Auto-renewal toggle is the cancel step"},{"id":"l4","url":"https://lwks.com/faqs","title":"Lightworks FAQs","publisher":"vendor","quote":"First you will need to cancel the auto-renewal for the Create license by visiting this page:","supports":"upgrading from Create to Pro starts with cancelling Create's auto-renewal"},{"id":"l5","url":"https://lwks.com/terms-conditions/","title":"Lightworks Terms and Conditions","publisher":"vendor","quote":"your subscription auto-renews unless you cancel before the renewal date;","supports":"auto-renewal and the cancel-before-renewal rule"},{"id":"l6","url":"https://lwks.com/terms-conditions/","title":"Lightworks Terms and Conditions","publisher":"vendor","quote":"you can cancel via your account portal","supports":"cancelling is done in the account portal"},{"id":"l7","url":"https://lwks.com/terms-conditions/","title":"Lightworks Terms and Conditions","publisher":"vendor","quote":"cancellation stops the next renewal, and you will retain access until the end of the current paid billing period","supports":"when access ends"},{"id":"l8","url":"https://lwks.com/terms-conditions/","title":"Lightworks Terms and Conditions","publisher":"vendor","quote":"for partial periods of a subscription after the subscription period has started","supports":"no refunds for partial subscription periods"},{"id":"l10","url":"https://lwks.com/terms-conditions/","title":"Lightworks Terms and Conditions","publisher":"vendor","quote":"we mean LWKS Software Ltd.","supports":"the seller is LWKS Software Ltd"},{"id":"l11","url":"https://lwks.com/pricing","title":"Lightworks Pricing","publisher":"vendor","quote":"Subscriptions can be cancelled anytime by visiting your LWKS account.","supports":"subscriptions can be cancelled from the LWKS account"},{"id":"l12","url":"https://lwks.com/pricing","title":"Lightworks Pricing","publisher":"vendor","quote":"Pay once, and OWN IT FOREVER! No subscription needed.","supports":"pay-once licences have no subscription"},{"id":"l13","url":"https://lwks.com/pricing","title":"Lightworks Pricing","publisher":"vendor","quote":"Congratulations, you're getting 12 MONTHS for the price of 10!","supports":"the yearly billing offer"},{"id":"l14","url":"https://lwks.com/pricing","title":"Lightworks Pricing","publisher":"vendor","quote":"For beginners or those who want to try out Lightworks for an unlimited period","supports":"the free edition and who it is for"},{"id":"l15","url":"https://lwks.com/terms-conditions/","title":"Lightworks Terms and Conditions","publisher":"vendor","quote":"Subject to your statutory rights (Section 7.4), and except where required by law, we do not provide refunds:","supports":"the no-refund cases are subject to statutory rights"},{"id":"l16","url":"https://lwks.com/terms-conditions/","title":"Lightworks Terms and Conditions","publisher":"vendor","quote":"If you are a Consumer in the UK, you may have a legal right to cancel certain online purchases within 14 days.","supports":"the UK consumer 14-day cancellation right"},{"id":"l17","url":"https://lwks.com/terms-conditions/","title":"Lightworks Terms and Conditions","publisher":"vendor","quote":"you may lose your 14-day right to cancel for that digital content, to the extent permitted by law.","supports":"the 14-day right can be lost once digital content is delivered"},{"id":"l18","url":"https://lwks.com/terms-conditions/","title":"Lightworks Terms and Conditions","publisher":"vendor","quote":"all sales are final unless we explicitly agree otherwise in writing","supports":"business customers: all sales are final"},{"id":"l19","url":"https://lwks.com/faqs","title":"Lightworks FAQs","publisher":"vendor","quote":"There is only an option to export as YouTube/Vimeo at 720p quality.","supports":"the Free edition's export limit"},{"id":"l20","url":"https://lwks.com/faqs","title":"Lightworks FAQs","publisher":"vendor","quote":"The Free license will expire every 90 days.","supports":"the Free licence must be renewed every 90 days"},{"id":"l21","url":"https://lwks.com/faqs","title":"Lightworks FAQs","publisher":"vendor","quote":"Projects created with all versions of Lightworks will be compatible.","supports":"projects stay compatible across editions"},{"id":"l22","url":"https://lwks.com/terms-conditions/","title":"Lightworks Terms and Conditions","publisher":"vendor","quote":"Support and account queries: support@lwks.com","supports":"the support address"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Create and Pro prices aren't shown in the text of the public pricing page, so monthly and yearly amounts aren't stated","What confirms a cancellation (an email or a status on the subscription page) isn't documented","What happens to the licence and account data after a subscription ends isn't stated in the Terms or FAQs; it would be in the Lightworks EULA or Privacy Policy","Lightworks doesn't document a way to export account data before cancelling (projects are local files)","Lightworks' help pages mention no app-store or reseller billing; if you bought through a third party, cancel with that seller","Whether the cancel flow shows offers or asks for a reason first isn't documented","The Terms mention educational plans, but their price and eligibility rules aren't on the public pricing page"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Re-checked the cancel route against the FAQ, Terms (section 6.3) and pricing page; steps and timing confirmed","Refund: added that it is subject to statutory rights, that business sales are final, and the UK 14-day right that can be lost once the product is delivered","Free plan: added the 720p export limit and the 90-day Free licence renewal","Added that projects stay compatible with the Free edition, and the support address","No mobile or app-store version is sold, so no Apple or Google route is needed; reworded the open questions for readers"]}},"page":"https://stackcut.io/cancel/lightworks","json":"https://stackcut.io/exits/lightworks.json","evidence":{"packet_revision":"f52ab6218e298925277513958b183bce59235ac7040c90c6229209d239415602","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"lightworks--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"linear","name":"Linear","category":"productivity","website":"https://linear.app","domains":["linear.app"],"summary":"Workspace admins cancel in Settings > Administration > Billing; it takes effect at the end of the subscription period, with no refund for the rest of it. The workspace drops to the free plan and nothing is deleted, but over 250 issues you can't create new ones.","routes":[{"channel":"direct_web","applies_to":"Basic and Business workspace subscriptions billed by Linear, monthly or yearly","who":"A workspace admin","method":"self_serve","start_url":"https://linear.app/settings/billing","steps":[{"do":"Sign in as a workspace admin and open Settings, then Administration, then Billing","expect":null},{"do":"Change or cancel the subscription on the Billing page","expect":null}],"confirm_by":null,"effective":"At the end of the subscription period (end of the billing month or year); the workspace then moves to the free plan","notice":null,"refund":"No refunds for cancelling mid-subscription; payment obligations are non-refundable except as the Terms state","fees":null,"source_ids":["s1","s2","s20","s7","s23"]},{"channel":"sales_contract","label":"Non-renewal by email (Terms)","applies_to":"Any paid subscription under Linear's Terms of Service, including Enterprise plans (yearly only, invoice or PO billing, through sales)","who":"The customer that holds the subscription","method":"email","start_url":null,"steps":[{"do":"Email billing@linear.app before the subscription period renews to say you do not want it renewed","expect":null},{"do":"Keep Linear's written confirmation of the cancellation","expect":null}],"confirm_by":"Linear's written confirmation; the Terms make email non-renewal conditional on it","effective":"At the end of the current subscription period","notice":null,"refund":"Payment obligations are non-cancelable and, except as the Terms expressly state, non-refundable","fees":null,"source_ids":["s5","s22","s6","s23","s7","s31","s32"]}],"pay_less":[{"type":"free_plan","what":"Cancelling or not renewing drops the workspace to Linear's free plan (the Terms' Free Version). Every user becomes an admin, and with over 250 issues you can no longer create new ones","evidence":"documented","source_ids":["s23","s21","s4"]},{"type":"seat_reduction","what":"You're billed for unsuspended users. On yearly plans, suspending users earns a credit toward future invoices or renewals (not a refund); removing a user mid-month earns no credit for the rest of that month","evidence":"documented","source_ids":["s26","s18","s27","s19"]},{"type":"student_or_nonprofit","what":"Nonprofits get 75% off Basic and Business (not Enterprise); university staff get 75% off at qualifying institutions, and full-time students can get free access for one year for student-led programs","evidence":"documented","source_ids":["s28","s29","s30"]},{"type":"discount_program","what":"Startup program: startups affiliated with an official Linear partner get free access to the Business plan. Only for non-paying users with fewer than 50 employees; when the free period ends, the workspace moves to the free plan","evidence":"documented","source_ids":["s14","s15","s16","s17"]}],"export":[{"data":"Workspace issue data","how":"Open Settings > Administration > Import Export and use the export button at the bottom of the page; Linear emails a download link when the export is ready","format":"CSV","limits":"Only workspace admins can export (on Enterprise plans, only owners). The link expires after 12 hours, and attachment files aren't included","source_ids":["s11","s13","s37","s12","s38"]},{"data":"Issues, projects and more","how":"Export through Linear's API","format":null,"limits":null,"source_ids":["s39"]}],"after_cancel":{"access_until":"The end of the subscription period; the workspace then moves to the free plan","data_kept":"Nothing is deleted when you cancel; on the Free Version Linear keeps user submissions and user information, but the Terms let it delete them later. Deleting the workspace means no Free Version","you_lose":["Paid-plan features once the subscription period ends","Creating new issues once the workspace has more than 250 issues","Any unused AI credit balance if the workspace is deleted (added funds are non-refundable and expire 12 months after purchase)"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Only a workspace admin can open Settings > Administration > Billing to change or cancel the subscription","Cancelling deletes nothing; deleting the workspace is a separate step and removes the Free Version","Email non-renewal to billing@linear.app counts only once Linear confirms it in writing","AI credit top-ups are billed by Stripe on a separate invoice, are non-refundable, and are lost if the workspace is deleted"]},"sources":[{"id":"s1","url":"https://linear.app/docs/billing-and-plans","title":"Billing and plans","publisher":"vendor","quote":"Workspace admins can change or cancel a subscription from Settings > Administration > Billing.","supports":"who can cancel, and where"},{"id":"s2","url":"https://linear.app/docs/billing-and-plans","title":"Billing and plans","publisher":"vendor","quote":"Subscription updates take effect at the end of the subscription period.","supports":"when a cancellation takes effect"},{"id":"s3","url":"https://linear.app/docs/billing-and-plans","title":"Billing and plans","publisher":"vendor","quote":"Nothing will be deleted.","supports":"cancelling does not delete the workspace"},{"id":"s4","url":"https://linear.app/docs/billing-and-plans","title":"Billing and plans","publisher":"vendor","quote":"If you have over 250 issues, you will no longer be able to create new issues.","supports":"the free-plan issue limit"},{"id":"s5","url":"https://linear.app/terms","title":"Linear Terms of Service","publisher":"vendor","quote":"Customer may choose not to renew its Subscription Period by notifying Linear at billing@linear.app","supports":"non-renewal by email"},{"id":"s6","url":"https://linear.app/terms","title":"Linear Terms of Service","publisher":"vendor","quote":"If Customer cancels or does not renew its paid subscription to the Service","supports":"the free version after cancelling or not renewing"},{"id":"s7","url":"https://linear.app/terms","title":"Linear Terms of Service","publisher":"vendor","quote":"Payment obligations are non-cancelable and, except as expressly stated in this Agreement, non-refundable.","supports":"refund position"},{"id":"s8","url":"https://linear.app/terms","title":"Linear Terms of Service","publisher":"vendor","quote":"Linear will delete Customer's User Information, including passwords and all related information","supports":"deletion of user information"},{"id":"s9","url":"https://linear.app/terms","title":"Linear Terms of Service","publisher":"vendor","quote":"If Customer is using the Free Version, Linear will retain User Submissions and User Information to facilitate such use.","supports":"data kept on the Free Version"},{"id":"s10","url":"https://linear.app/terms","title":"Linear Terms of Service","publisher":"vendor","quote":"Linear may delete all User Submissions or User Information if Customer maintains an account in the Free Version","supports":"later deletion on the Free Version"},{"id":"s11","url":"https://linear.app/docs/exporting-data","title":"Exporting Data","publisher":"vendor","quote":"Export workspace issue data in CSV format from Settings > Administration > Import Export","supports":"where to start the workspace issue export, and the CSV format"},{"id":"s12","url":"https://linear.app/docs/exporting-data","title":"Exporting Data","publisher":"vendor","quote":"The link expires after 12 hours.","supports":"how long the download link lasts"},{"id":"s13","url":"https://linear.app/docs/exporting-data","title":"Exporting Data","publisher":"vendor","quote":"Workspace admins can export this data. On Enterprise plans, only owners can do this.","supports":"who can export"},{"id":"s14","url":"https://linear.app/startups","title":"Linear startup program","publisher":"vendor","quote":"Startups affiliated with a partner in Linear’s startup program receive free access to Linear’s Business plan.","supports":"the startup discount"},{"id":"s15","url":"https://linear.app/startups","title":"Linear startup program","publisher":"vendor","quote":"To redeem the offer you must be affiliated with an official Linear partner.","supports":"partner affiliation needed"},{"id":"s16","url":"https://linear.app/startups","title":"Linear startup program","publisher":"vendor","quote":"The offer is only valid for non-paying Linear users with less than 50 employees.","supports":"eligibility limits"},{"id":"s17","url":"https://linear.app/startups","title":"Linear startup program","publisher":"vendor","quote":"When your free period ends, your workspace moves to Linear’s free plan unless you choose to upgrade.","supports":"what happens when the free period ends"},{"id":"s18","url":"https://linear.app/docs/billing-and-plans","title":"Billing and plans","publisher":"vendor","quote":"If users were suspended, a credit is automatically issued and applied to future invoices.","supports":"credit for suspended users"},{"id":"s19","url":"https://linear.app/docs/billing-and-plans","title":"Billing and plans","publisher":"vendor","quote":"removing a user mid-month will not result in a credit for the remainder of the month.","supports":"no credit for a mid-month removal"},{"id":"s20","url":"https://linear.app/docs/billing-and-plans","title":"Billing and plans","publisher":"vendor","quote":"We do not provide refunds for cancellations mid-subscription.","supports":"no refund for cancelling mid-subscription"},{"id":"s21","url":"https://linear.app/docs/billing-and-plans","title":"Billing and plans","publisher":"vendor","quote":"Members will become Admins of the workspace, as all users are Admins on free plans.","supports":"what changes when the workspace drops to the free plan"},{"id":"s22","url":"https://linear.app/terms","title":"Linear Terms of Service","publisher":"vendor","quote":"provided that Linear confirms such cancellation in writing","supports":"non-renewal by email counts once Linear confirms it in writing"},{"id":"s23","url":"https://linear.app/terms","title":"Linear Terms of Service","publisher":"vendor","quote":"will automatically be downgraded to a version of the Service with diminished features and functionality","supports":"cancelled or non-renewed accounts drop to the Free Version"},{"id":"s24","url":"https://linear.app/terms","title":"Linear Terms of Service","publisher":"vendor","quote":"If Customer or Linear terminates this Agreement or Customer deletes its workspace within the Service,","supports":"deleting the workspace or terminating the agreement ..."},{"id":"s25","url":"https://linear.app/terms","title":"Linear Terms of Service","publisher":"vendor","quote":"Customer will not have access to the Free Version.","supports":"... means no Free Version"},{"id":"s26","url":"https://linear.app/docs/billing-and-plans","title":"Billing and plans","publisher":"vendor","quote":"Customers are billed for the number of unsuspended users within a workspace.","supports":"seat billing counts unsuspended users"},{"id":"s27","url":"https://linear.app/docs/billing-and-plans","title":"Billing and plans","publisher":"vendor","quote":"Credits are automatically applied toward future invoices or renewals (they aren’t refunded).","supports":"seat credits are not refunded"},{"id":"s28","url":"https://linear.app/docs/billing-and-plans","title":"Billing and plans","publisher":"vendor","quote":"We offer 75% off our Basic and Business paid plans only (not available on Enterprise).","supports":"nonprofit discount"},{"id":"s29","url":"https://linear.app/docs/billing-and-plans","title":"Billing and plans","publisher":"vendor","quote":"We also offer university staff and employees a 75% discount at qualifying academic institutions.","supports":"education discount"},{"id":"s30","url":"https://linear.app/docs/billing-and-plans","title":"Billing and plans","publisher":"vendor","quote":"offers full-time students free access for one year for student-led programs.","supports":"student programs"},{"id":"s31","url":"https://linear.app/docs/billing-and-plans","title":"Billing and plans","publisher":"vendor","quote":"On our Enterprise plan, we exclusively offer a yearly option.","supports":"Enterprise is billed yearly"},{"id":"s32","url":"https://linear.app/pricing","title":"Linear pricing","publisher":"vendor","quote":"Invoice/PO billing","supports":"Enterprise is invoiced"},{"id":"s33","url":"https://linear.app/docs/ai-credits","title":"AI credits","publisher":"vendor","quote":"Funds you've added are non-refundable and non-transferable.","supports":"AI credit top-ups are not refunded"},{"id":"s34","url":"https://linear.app/docs/ai-credits","title":"AI credits","publisher":"vendor","quote":"Funds you add expire 12 months after the purchase date.","supports":"AI credit funds expire after 12 months"},{"id":"s35","url":"https://linear.app/docs/ai-credits","title":"AI credits","publisher":"vendor","quote":"If a workspace is deleted, any remaining balance expires","supports":"deleting the workspace forfeits the AI credit balance"},{"id":"s36","url":"https://linear.app/docs/ai-credits","title":"AI credits","publisher":"vendor","quote":"Top-ups are processed by Stripe and produce a separate invoice from your regular Linear subscription invoice.","supports":"AI credit top-ups are billed separately"},{"id":"s37","url":"https://linear.app/docs/exporting-data","title":"Exporting Data","publisher":"vendor","quote":"Once the export is ready, we’ll email you a download link.","supports":"the export download link arrives by email"},{"id":"s38","url":"https://linear.app/docs/exporting-data","title":"Exporting Data","publisher":"vendor","quote":"CSV exports don’t include attachment files.","supports":"attachments are not in the CSV"},{"id":"s39","url":"https://linear.app/docs/exporting-data","title":"Exporting Data","publisher":"vendor","quote":"You can also export data from issues, projects and more using our API.","supports":"API export"}],"verification":{"level":"docs","checked_on":"2026-10-08","by":"stackcut-research","unverified":["The billing help page doesn't name the cancel button or say whether a confirmation email follows","The Terms don't set a notice period for email non-renewal; Enterprise renewal and notice terms are set in each order and aren't on Linear's public pages","How long Linear keeps data after a workspace is deleted isn't stated on its public help pages"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Refund: the billing page says there are no refunds for cancelling mid-subscription (was listed as not confirmed)","Email non-renewal: the Terms make it conditional on Linear confirming in writing; added as the confirmation","Free plan: all users become admins after the downgrade; deleting the workspace removes the Free Version","Seat credits: suspension credits apply on yearly plans and are never refunded","Added the nonprofit and education discounts, Enterprise yearly-only invoice billing, and AI credit rules (non-refundable, expire after 12 months, lost if the workspace is deleted)","Export: the download link arrives by email, attachments aren't included, and the API is another option"]}},"page":"https://stackcut.io/cancel/linear","json":"https://stackcut.io/exits/linear.json","evidence":{"packet_revision":"f46f00b57cd687e20b261179790893ae857f4cc4d3d5af7f7960aad5c366554d","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"linear--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"linear--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"linkedin_learning","name":"LinkedIn Learning","category":"education_learning","website":"https://www.linkedin.com/learning","domains":["linkedin.com"],"summary":"Cancel on a desktop computer, not in the Learning apps: profile photo, Settings, Manage (Account type: Learning), Manage Premium account, Cancel subscription. Access lasts until the billing cycle ends. iPhone-app purchases cancel in Apple settings. The Learning page says no refunds; LinkedIn's refund policy allows some within 7 days.","routes":[{"channel":"direct_web","label":"Individual subscriptions","applies_to":"Individual LinkedIn Learning subscriptions (monthly or annual) bought from LinkedIn","who":"The subscriber, signed in on a desktop computer","method":"self_serve","start_url":"https://www.linkedin.com/learning/","steps":[{"do":"Click your profile photo in the upper right of your Learning homepage, then Settings","expect":"Account type: Learning"},{"do":"In the Account type: Learning section, click Manage","expect":"My Premium"},{"do":"On the My Premium page, click Manage Premium account on the right-hand side","expect":"Cancel subscription"},{"do":"Click Cancel subscription and complete the remaining steps","expect":null}],"confirm_by":null,"effective":"Paid course content and Learning features end at the end of the current billing cycle: the monthly renewal date, or the end of the year for annual plans","notice":null,"refund":"The Learning help page says LinkedIn doesn't offer refunds for Learning subscriptions, but LinkedIn's newer refund policy lists LinkedIn Learning among subscriptions that may be refundable within 7 days of the charge if unused","fees":null,"source_ids":["G1","G2","G3","G4","G5","G6","G10","G11","G13","G14"]},{"channel":"direct_web","label":"LinkedIn Learning for Teams","applies_to":"LinkedIn Learning for Teams accounts bought on the LinkedIn desktop site","who":"The account's buyer, signed in on a desktop computer","method":"self_serve","start_url":"https://www.linkedin.com/learning/","steps":[{"do":"Click your profile photo in the upper-right corner of your Learning homepage, then Purchases & Payments","expect":"Purchases"},{"do":"Click Purchases on the left side","expect":"Cancel Subscription"},{"do":"In the Actions section, select Cancel Subscription","expect":"a pop-up with Cancel Subscription"},{"do":"In the pop-up window, click Cancel Subscription","expect":"a confirmation message in the lower-left corner"}],"confirm_by":"A confirmation message appears in the lower-left corner once the subscription is cancelled","effective":"Access ends at the end of the current billing cycle","notice":"Cancel at least one day before the next scheduled billing date","refund":"May be refundable within 7 days of the charge if unused, under LinkedIn's refund policy","fees":null,"source_ids":["G7","G8","G9","G10","G14","G15","G19"]},{"channel":"apple_app_store","applies_to":"Subscriptions bought in the LinkedIn Learning iPhone or iPad app (charged to your Apple account)","who":"The Apple Account that paid","method":"platform_settings","start_url":null,"steps":[{"do":"On the Apple device, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then the LinkedIn subscription","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription","expect":null}],"confirm_by":"An expiration message shows on the subscription, and there is no Cancel button","effective":"The subscription is cancelled at the end of the current billing cycle","notice":"Turn off auto-renew at least 24 hours before the end of the current period, or Apple charges the renewal","refund":"LinkedIn can't give billing support for App Store purchases; ask Apple","fees":null,"source_ids":["G20","G21","G23","G24","G26"]}],"pay_less":[],"export":[],"after_cancel":{"access_until":"The end of the current billing cycle","data_kept":"Completed courses stay available to add to your profile; if you reactivate later you regain your learning activity, including certificates, collections, notes and saved courses","you_lose":["Paid course content","Other LinkedIn Learning features"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancel on a desktop computer: billing isn't available in the Learning mobile apps","A promotional price, or a plan that is no longer offered, can't be bought again after cancelling","LinkedIn Learning also comes with LinkedIn Premium plans; cancelling Premium ends that access"]},"sources":[{"id":"G1","url":"https://www.linkedin.com/help/learning/answer/a703768","title":"Cancel my Learning subscription","publisher":"vendor","quote":"You'll retain access to your completed courses to add to your profile, but paid course content will no longer be available after the end of your current billing cycle.","supports":"when access ends, and what is kept"},{"id":"G2","url":"https://www.linkedin.com/help/learning/answer/a703768","title":"Cancel my Learning subscription","publisher":"vendor","quote":"This billing functionality isn't available within the Learning mobile apps. To cancel your LinkedIn Learning subscription, please use a desktop device.","supports":"cancel on desktop only"},{"id":"G3","url":"https://www.linkedin.com/help/learning/answer/a703768","title":"Cancel my Learning subscription","publisher":"vendor","quote":"Click your profile photo in the upper right-hand corner of your Learning homepage.","supports":"the first step"},{"id":"G4","url":"https://www.linkedin.com/help/learning/answer/a703768","title":"Cancel my Learning subscription","publisher":"vendor","quote":"In the Account type: Learning section, click Manage.","supports":"the Manage step"},{"id":"G5","url":"https://www.linkedin.com/help/learning/answer/a703768","title":"Cancel my Learning subscription","publisher":"vendor","quote":"From the My Premium page, click Manage Premium account on the right-hand side.","supports":"the My Premium step"},{"id":"G6","url":"https://www.linkedin.com/help/learning/answer/a703768","title":"Cancel my Learning subscription","publisher":"vendor","quote":"Complete the remaining steps for successful cancellation.","supports":"the final step"},{"id":"G7","url":"https://www.linkedin.com/help/learning/answer/a703768","title":"Cancel my Learning subscription","publisher":"vendor","quote":"Click Purchases & Payments. Click Purchases on the left side.","supports":"the Teams steps"},{"id":"G8","url":"https://www.linkedin.com/help/learning/answer/a703768","title":"Cancel my Learning subscription","publisher":"vendor","quote":"From the Actions section, select Cancel Subscription. From the pop-up window, click Cancel Subscription.","supports":"the final Teams steps"},{"id":"G9","url":"https://www.linkedin.com/help/learning/answer/a703768","title":"Cancel my Learning subscription","publisher":"vendor","quote":"A confirmation message will appear in the lower-left corner once your subscription has been successfully canceled.","supports":"how to confirm (Teams)"},{"id":"G10","url":"https://www.linkedin.com/help/learning/answer/a703768","title":"Cancel my Learning subscription","publisher":"vendor","quote":"Cancellation ends billing and removes your access to any Learning features at the end of your current billing cycle.","supports":"when access ends"},{"id":"G11","url":"https://www.linkedin.com/help/learning/answer/a703768","title":"Cancel my Learning subscription","publisher":"vendor","quote":"at the end of the monthly renewal date for Learning subscriptions, and at the end of the year for annual Learning subscriptions.","supports":"monthly and annual end dates"},{"id":"G12","url":"https://www.linkedin.com/help/learning/answer/a703768","title":"Cancel my Learning subscription","publisher":"vendor","quote":"you won't be able to re-purchase that same plan again or re-purchase at the promotional price.","supports":"promotional prices are lost"},{"id":"G13","url":"https://www.linkedin.com/help/learning/answer/a703768","title":"Cancel my Learning subscription","publisher":"vendor","quote":"We don't offer refunds for LinkedIn Learning subscriptions.","supports":"the Learning page's refund statement"},{"id":"G14","url":"https://www.linkedin.com/help/linkedin/answer/a1337140","title":"LinkedIn refund policy","publisher":"vendor","quote":"Premium Company Page, LinkedIn Learning, Recruiter Lite, and Sales Navigator may be refundable within 7 days from the date the subscription is charged without Premium usage.","supports":"the 7-day refund rule in LinkedIn's refund policy"},{"id":"G15","url":"https://www.linkedin.com/help/linkedin/answer/a1370424","title":"Cancel your LinkedIn Learning for Teams or Sales Navigator Advanced account subscription","publisher":"vendor","quote":"You can cancel your LinkedIn Learning for Teams account or your LinkedIn Sales Navigator Advanced account subscription if you bought your Premium subscription via the LinkedIn desktop site.","supports":"which Teams accounts can cancel online"},{"id":"G19","url":"https://www.linkedin.com/help/linkedin/answer/a1370424","title":"Cancel your LinkedIn Learning for Teams or Sales Navigator Advanced account subscription","publisher":"vendor","quote":"To avoid getting charged for another billing cycle, you need to cancel your plan at least one day before your next scheduled billing date.","supports":"the one-day notice for Teams"},{"id":"G20","url":"https://www.linkedin.com/help/learning/answer/a563180","title":"Cancel LinkedIn Premium subscription purchased via Apple App Store","publisher":"vendor","quote":"The subscription will be canceled at the end of the current billing cycle.","supports":"when an Apple cancellation takes effect"},{"id":"G21","url":"https://www.linkedin.com/help/learning/answer/a563180","title":"Cancel LinkedIn Premium subscription purchased via Apple App Store","publisher":"vendor","quote":"LinkedIn can't provide any billing support for Apple App Store purchases, so you must contact Apple for payment inquiries and refund requests","supports":"Apple handles billing"},{"id":"G22","url":"https://www.linkedin.com/help/learning/answer/a700882","title":"Reactivate your Learning subscription","publisher":"vendor","quote":"you'll regain access to all your previous learning activity; including certificates of completion, collections, notes and saved courses.","supports":"what is kept for reactivation"},{"id":"G23","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"G24","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm with Apple"},{"id":"G25","url":"https://www.linkedin.com/help/linkedin/answer/a545578","title":"Cancel LinkedIn Premium subscription","publisher":"vendor","quote":"you'll lose access to the Premium features such as InMail credits, profile insights, LinkedIn Learning, the Premium badge, advanced search filters, and competitive insights","supports":"Learning comes with Premium and ends with it"},{"id":"G26","url":"https://apps.apple.com/us/app/linkedin-learning/id1084807225","title":"LinkedIn Learning on the App Store (description by LinkedIn)","publisher":"platform","quote":"your subscription will automatically renew and will charge your credit card through iTunes account, unless auto-renew is turned off at least 24-hours before the end of the current period.","supports":"the iPhone app bills through Apple, and the 24-hour auto-renew deadline"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["LinkedIn's help pages (Cancel my Learning subscription, the refund policy, and the Teams, Apple, reactivation and Premium cancel articles) couldn't be re-read in review on 2026-09-29, so the individual and Teams steps, end dates, notice and refund facts rest on the original research","The two LinkedIn pages disagree on refunds: the Learning cancel page (last updated 2 years ago) says none, the refund policy (3 months ago) allows some within 7 days","How to leave LinkedIn Learning provided by an employer or school (enterprise access) is not covered on these pages","How LinkedIn confirms an individual cancellation, and plan prices, are not stated"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["Apple route: added the 24-hour auto-renew deadline and narrowed applies_to to the iPhone/iPad app, from LinkedIn's App Store listing (G26)","Summary now says iPhone-app purchases cancel in Apple settings","Confirmed the iPhone app sells subscriptions through Apple, so that unverified line is removed","Google Play listing says Android subscriptions charge your card and are managed through your LinkedIn account, so no Google Play route is needed","LinkedIn help pages couldn't be re-read, so the level is now partial"]}},"delete_account":{"url":"https://www.linkedin.com/help/linkedin/answer/63","difficulty":"medium","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/linkedin_learning","json":"https://stackcut.io/exits/linkedin_learning.json","evidence":{"packet_revision":"239c4bb46a4e514815dc01e2b57db56c640868436d5d21ee37a2f4b44c2ad303","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"linkedin-learning--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"linkedin-learning--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"linkedin-learning--apple-app-store--r3","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"linkedin_premium","name":"LinkedIn Premium","category":"productivity","website":"https://www.linkedin.com/premium","domains":["linkedin.com"],"summary":"Cancel at least a day before billing: on desktop (Me, Premium features, Manage subscription, then Cancel subscription in Admin Center), in the Android app, or via Apple for App Store purchases. Premium lasts to the cycle's end; trials end at once. Refunds only within 7 days and without Premium use.","routes":[{"channel":"direct_web","applies_to":"Premium Career, Business or All-in-One bought directly from LinkedIn (desktop or mobile web, including mobile web on an iPhone)","who":"The member who owns the subscription, signed in","method":"self_serve","start_url":"https://www.linkedin.com/psettings/premium-subscription","steps":[{"do":"Click the Me icon at the top of your LinkedIn homepage and select Premium features","expect":"Manage subscription"},{"do":"Click Manage subscription on the left pane under Plan Details","expect":"LinkedIn Admin Center"},{"do":"In Admin Center, click Purchases on the left pane and select your Active subscription","expect":"Cancel subscription"},{"do":"Click Cancel subscription under Actions","expect":"Confirm cancel"},{"do":"Click Confirm cancel","expect":null}],"confirm_by":null,"effective":"Premium stays active until the end of the current billing cycle; a free trial ends immediately","notice":"Cancel at least one day before the next scheduled billing date","refund":"May be refundable within 7 days of the charge if Premium wasn't used; a previous refund may affect eligibility","fees":null,"source_ids":["L1","L2","L3","L4","L5","L6","L7","L9","L16"]},{"channel":"direct_app","applies_to":"Premium bought directly from LinkedIn, cancelled in the LinkedIn app on an Android device","who":"The member who owns the subscription, signed in","method":"self_serve","start_url":null,"steps":[{"do":"Tap your profile photo, then Premium features","expect":"Manage your subscription"},{"do":"Tap Manage your subscription","expect":"Manage Premium account"},{"do":"Tap Cancel subscription and follow the prompts","expect":null}],"confirm_by":null,"effective":"Premium stays active until the end of the current billing cycle; a free trial ends immediately","notice":"Cancel at least one day before the next scheduled billing date","refund":"May be refundable within 7 days of the charge if Premium wasn't used","fees":null,"source_ids":["L1","L2","L3","L8","L16","L22"]},{"channel":"apple_app_store","applies_to":"Premium bought in the LinkedIn iPhone or iPad app through the Apple App Store","who":"The Apple Account that paid, on an Apple device","method":"platform_settings","start_url":null,"steps":[{"do":"In the LinkedIn app on the Apple device, tap your profile photo, then Premium features, then Manage your subscription","expect":"Cancel subscription"},{"do":"Tap Cancel subscription and follow the prompts (or cancel in Settings, your name, Subscriptions on the device)","expect":null}],"confirm_by":"In Apple's Subscriptions list, an expiration message shows and there is no Cancel button","effective":"The subscription is cancelled at the end of the current billing cycle; wait for it to end before buying a new Premium plan","notice":"Cancel at least one day before the next scheduled billing date","refund":"LinkedIn can't give billing support for App Store purchases; all iOS refunds are issued by Apple","fees":null,"source_ids":["L3","L8","L12","L13","L17","L24","L25"]},{"channel":"google_play","applies_to":"Premium bought in the LinkedIn Android app through Google Play","who":"The member, or the Google Account that paid","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"On a computer, go to your subscriptions in Google Play, click Manage next to LinkedIn, then Cancel subscription (you can also cancel on the LinkedIn desktop site or in the LinkedIn app)","expect":"a confirmation pop-up asking for a reason"},{"do":"Select a reason, then click Continue","expect":null}],"confirm_by":"Google Play offers Resubscribe for the subscription","effective":"You can keep using it for the time you've already paid","notice":"Cancel at least one day before the next scheduled billing date","refund":null,"fees":null,"source_ids":["L3","L15","L26","L27","s30"]}],"pay_less":[{"type":"downgrade","what":"Instead of cancelling, downgrade to a Premium plan that better suits you (on the LinkedIn desktop website only)","evidence":"documented","source_ids":["L20"]},{"type":"free_plan","what":"After cancelling you return to a Basic (free) account and keep your profile, connections and other data","evidence":"documented","source_ids":["L18"]}],"export":[],"after_cancel":{"access_until":"The end of the current billing cycle (a free trial ends immediately)","data_kept":"Your profile, connections and other data stay on a Basic (free) account","you_lose":["InMail credits you've built up (they can't be credited back)","Premium features such as profile insights, LinkedIn Learning, the Premium badge, advanced search filters and competitive insights","Any promotional price or retired plan, which can't be bought again"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Premium bought on an iPhone through the mobile web is billed by LinkedIn and must be cancelled on desktop, not in the iOS app","In the United States and Germany you can cancel without signing in, using LinkedIn's form at linkedin.com/help/linkedin/ask/PREMIUM-CANCEL","Cancelling a free trial ends Premium immediately and blocks another free trial for at least 12 months","Cancelling a promotional price or a retired plan loses it for good"]},"sources":[{"id":"L1","url":"https://www.linkedin.com/help/linkedin/answer/a545578","title":"Cancel LinkedIn Premium subscription","publisher":"vendor","quote":"If you cancel a paid Premium subscription, your plan will remain active until the end of your current billing cycle.","supports":"when access ends"},{"id":"L2","url":"https://www.linkedin.com/help/linkedin/answer/a545578","title":"Cancel LinkedIn Premium subscription","publisher":"vendor","quote":"If you cancel a Premium free trial, the trial will end immediately, and Premium access will stop right away.","supports":"trials end at once"},{"id":"L3","url":"https://www.linkedin.com/help/linkedin/answer/a545578","title":"Cancel LinkedIn Premium subscription","publisher":"vendor","quote":"To avoid getting charged for another billing cycle, you need to cancel your plan at least one day before your next scheduled billing date.","supports":"the one-day notice"},{"id":"L4","url":"https://www.linkedin.com/help/linkedin/answer/a545578","title":"Cancel LinkedIn Premium subscription","publisher":"vendor","quote":"Click the Me icon at the top of your LinkedIn homepage. Select Premium features from the dropdown.","supports":"the first desktop steps"},{"id":"L5","url":"https://www.linkedin.com/help/linkedin/answer/a545578","title":"Cancel LinkedIn Premium subscription","publisher":"vendor","quote":"Click Manage subscription on the left pane under Plan Details.","supports":"the Manage subscription step"},{"id":"L6","url":"https://www.linkedin.com/help/linkedin/answer/a545578","title":"Cancel LinkedIn Premium subscription","publisher":"vendor","quote":"Click Purchases on the left pane. Select your Active subscription.","supports":"the Admin Center steps"},{"id":"L7","url":"https://www.linkedin.com/help/linkedin/answer/a545578","title":"Cancel LinkedIn Premium subscription","publisher":"vendor","quote":"Click Confirm cancel to cancel your subscription.","supports":"the final desktop step"},{"id":"L8","url":"https://www.linkedin.com/help/linkedin/answer/a545578","title":"Cancel LinkedIn Premium subscription","publisher":"vendor","quote":"Tap your profile photo. Tap Premium features. Tap Manage your subscription.","supports":"the app steps"},{"id":"L9","url":"https://www.linkedin.com/help/linkedin/answer/a545578","title":"Cancel LinkedIn Premium subscription","publisher":"vendor","quote":"If you purchased Premium on iOS through the mobile web, LinkedIn processes your payment. Cancellation must be done on desktop and not on the iOS app.","supports":"iPhone mobile-web purchases cancel on desktop"},{"id":"L12","url":"https://www.linkedin.com/help/linkedin/answer/a563180","title":"Cancel LinkedIn Premium subscription purchased via Apple App Store","publisher":"vendor","quote":"LinkedIn Premium subscription purchased on an Apple device via Apple Store can be cancelled using the LinkedIn mobile app on an Apple device.","supports":"the Apple route"},{"id":"L13","url":"https://www.linkedin.com/help/linkedin/answer/a563180","title":"Cancel LinkedIn Premium subscription purchased via Apple App Store","publisher":"vendor","quote":"The subscription will be canceled at the end of the current billing cycle. You need to wait for this cycle to finish before purchasing the new Premium subscription.","supports":"when an Apple cancellation takes effect"},{"id":"L15","url":"https://www.linkedin.com/help/linkedin/answer/a569644","title":"Cancel LinkedIn Premium Subscription purchased via Google Play Store","publisher":"vendor","quote":"can be cancelled using the LinkedIn desktop site, LinkedIn mobile app, Google Play desktop or the Google Play mobile app.","supports":"the Google Play route"},{"id":"L16","url":"https://www.linkedin.com/help/linkedin/answer/a1337140","title":"LinkedIn refund policy","publisher":"vendor","quote":"may be refundable within 7 days from the date the subscription is charged without Premium usage. A previous refund may affect your eligibility.","supports":"the 7-day refund rule"},{"id":"L17","url":"https://www.linkedin.com/help/linkedin/answer/a1337140","title":"LinkedIn refund policy","publisher":"vendor","quote":"All iOS refunds must be issued by Apple.","supports":"Apple refunds"},{"id":"L18","url":"https://www.linkedin.com/help/linkedin/answer/125589","title":"Cancel LinkedIn Premium subscription FAQ","publisher":"vendor","quote":"After you cancel LinkedIn Premium, you'll return to a Basic (free) account and retain your profile, connections, and other data.","supports":"what is kept; the free plan"},{"id":"L19","url":"https://www.linkedin.com/help/linkedin/answer/125589","title":"Cancel LinkedIn Premium subscription FAQ","publisher":"vendor","quote":"InMail Message credits that you've accumulated (they can't be credited back)","supports":"InMail credits are lost"},{"id":"L20","url":"https://www.linkedin.com/help/linkedin/answer/125589","title":"Cancel LinkedIn Premium subscription FAQ","publisher":"vendor","quote":"You can downgrade your Premium subscription from your existing plan and choose a plan that better suits your needs. This feature is available on the LinkedIn desktop website only.","supports":"the downgrade option"},{"id":"L21","url":"https://www.linkedin.com/help/linkedin/answer/125589","title":"Cancel LinkedIn Premium subscription FAQ","publisher":"vendor","quote":"If you cancel a promotion or a plan that is no longer offered, you will lose your discounted price.","supports":"promotional prices are lost"},{"id":"L22","url":"https://www.linkedin.com/help/linkedin/answer/125589","title":"Cancel LinkedIn Premium subscription FAQ","publisher":"vendor","quote":"you can only cancel your LinkedIn Premium subscription from the LinkedIn desktop website or through the LinkedIn mobile app on an Android device.","supports":"where direct purchases can be cancelled"},{"id":"L23","url":"https://www.linkedin.com/help/linkedin/answer/125589","title":"Cancel LinkedIn Premium subscription FAQ","publisher":"vendor","quote":"In certain jurisdictions such as Germany and United States it is possible to cancel your Premium subscription without logging in.","supports":"the no-sign-in cancel form"},{"id":"L24","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"cancelling in Apple settings instead"},{"id":"L25","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm with Apple"},{"id":"L26","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"For the subscription you want to restart, click Resubscribe.","supports":"how to confirm on Google Play (Resubscribe appears)"},{"id":"L27","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when a Google Play cancellation takes effect"},{"id":"L28","url":"https://www.linkedin.com/help/linkedin/answer/125589","title":"Cancel LinkedIn Premium subscription FAQ","publisher":"vendor","quote":"If you cancel a free Premium trial, you won't be eligible to sign up for another free trial for at least 12 months.","supports":"the free-trial tip"},{"id":"L29","url":"https://www.linkedin.com/help/linkedin/answer/a545578","title":"Cancel LinkedIn Premium subscription","publisher":"vendor","quote":"you'll lose access to the Premium features such as InMail credits, profile insights, LinkedIn Learning, the Premium badge, advanced search filters, and competitive insights","supports":"what you lose"},{"id":"s30","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.","supports":"the Google Play steps"},{"id":"s31","url":"https://premium.linkedin.com/","title":"LinkedIn Premium (FAQ)","publisher":"vendor","quote":"If you've already redeemed a trial for your profile within the last 12 months, you won't be eligible for another free trial just yet.","supports":"the 12-month free-trial rule"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["LinkedIn's help pages couldn't be re-read in review on 2026-09-29, so the desktop, Android-app and Apple-app steps, the one-day notice, the iOS mobile-web rule, the Google Play cancel options, the 7-day refund rule, the no-sign-in cancel form and the other FAQ facts rest on the original research","How LinkedIn confirms a cancellation made on desktop or in the app (email or on-screen status) is not described","Plan prices and any yearly-billing saving are not on these help pages","Refund rules for Google Play purchases are not stated on LinkedIn's pages"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["Google Play route: steps now follow Google Play's page (Manage, Cancel subscription, reason, Continue), cited","Free-trial tip: the 12-month rule is confirmed on premium.linkedin.com","Apple and Google Play platform facts re-checked; LinkedIn's help pages could not be re-read, so the level is now partial"]}},"delete_account":{"url":"https://www.linkedin.com/help/linkedin/answer/63","difficulty":"medium","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/linkedin_premium","json":"https://stackcut.io/exits/linkedin_premium.json","localized":[{"language":"de","market":"DE","title":"LinkedIn Premium kündigen","page":"https://stackcut.io/de/cancel/linkedin_premium","checked_on":"2026-10-05"},{"language":"pt-br","market":"BR","title":"Como cancelar o LinkedIn Premium","page":"https://stackcut.io/pt-br/cancel/linkedin_premium","checked_on":"2026-10-08"},{"language":"nl","market":"NL","title":"LinkedIn Premium opzeggen","page":"https://stackcut.io/nl/cancel/linkedin_premium","checked_on":"2026-10-05"}],"evidence":{"packet_revision":"5b67c98f309a8a894d0ebecca4683ebf3ba1eecda4518657925b664f7d293544","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"linkedin-premium--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"linkedin-premium--direct-app--r2","channel":"direct_app","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"linkedin-premium--apple-app-store--r3","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"linkedin-premium--google-play--r4","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"linkedin_sales_navigator","name":"LinkedIn Sales Navigator","category":"marketing_sales","website":"https://business.linkedin.com/sell/sales-navigator","domains":["linkedin.com"],"summary":"Online Core and Advanced plans are cancelled in LinkedIn Admin Center (Purchases, then Cancel subscription); plans bought through LinkedIn's sales team go through your account manager, and iOS purchases through Apple. It ends at the cycle's end, but saved leads, accounts and messages can't be exported and are deleted.","routes":[{"channel":"direct_web","applies_to":"Sales Navigator Core or Advanced bought online with a card","who":"Core: the subscriber. Advanced: only a purchaser admin","method":"self_serve","start_url":null,"steps":[{"do":"Open LinkedIn Admin Center. Core: in LinkedIn, go to Settings & Privacy, then Account Preferences, then Subscriptions & payments, then Manage Premium account, then Manage Subscription. Advanced: in Sales Navigator, click Admin, then Admin Center","expect":"LinkedIn Admin Center"},{"do":"Click Purchases in the left menu and select the subscription to cancel","expect":"Cancel subscription"},{"do":"In the Actions section at the top, select Cancel subscription (or Cancel free trial) and follow the on-screen steps","expect":null}],"confirm_by":null,"effective":"The account is cancelled at the end of the current billing cycle","notice":"Cancel at least one day before the next scheduled billing date (stated for Advanced). For a free trial, cancel before it ends to avoid a charge; LinkedIn emails a reminder 7 days before it ends","refund":"May be refundable within 7 days of the charge if unused; submit a refund request after cancelling","fees":null,"source_ids":["N1","N2","N3","N4","N5","N7","N8","N9","N18","N23","s25","s26"]},{"channel":"sales_contract","applies_to":"Sales Navigator Advanced or Advanced Plus bought through a LinkedIn sales representative","who":"The customer's admin, through the account manager","method":"contact_sales","start_url":null,"steps":[{"do":"Contact your LinkedIn account manager and ask to cancel the account","expect":null}],"confirm_by":"Confirmation from your LinkedIn account manager","effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["N15","N19"]},{"channel":"apple_app_store","applies_to":"Sales Navigator bought on an iOS device","who":"The Apple Account that paid, on the iOS device","method":"platform_settings","start_url":null,"steps":[{"do":"On the iOS device, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then the LinkedIn subscription","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription","expect":null}],"confirm_by":"An expiration message shows on the subscription, and there is no Cancel button","effective":"The account is cancelled at the end of the current billing cycle","notice":"For a free trial, cancel at least 24 hours before the trial ends","refund":"Handled by Apple","fees":null,"source_ids":["N9","N16","N21","N22","N24","s25","s29"]}],"pay_less":[{"type":"annual_billing","what":"Pay yearly instead of monthly: LinkedIn lists 25% savings on Core and 6% on Advanced with annual billing","evidence":"documented","seen":null,"source_ids":["s27","s28"]}],"export":[{"data":"Sales Navigator messages, saved leads and saved accounts","how":"They can't be saved or exported. If your company adds you to a corporate Sales Navigator license, transfer your single-user data to that corporate account before cancelling","format":null,"limits":"The data is removed when you cancel, and a later subscription starts empty","source_ids":["N10","N11","N12","N17"]}],"after_cancel":{"access_until":"The end of the current billing cycle","data_kept":"None of your Sales Navigator data (messages, saved leads, saved accounts) is kept; your personal LinkedIn account is not affected","you_lose":["Sales Navigator messages, saved leads and saved accounts","Unused InMail credits, which don't move to your personal account","Your current price, if prices have changed since you subscribed"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Nothing can be exported: move data to a corporate license first if your company has one","If your employer provides Sales Navigator, ask your admin to remove you instead","Cancel Sales Navigator before closing your personal LinkedIn account"]},"sources":[{"id":"N1","url":"https://www.linkedin.com/help/sales-navigator/answer/a719066","title":"Cancel your Sales Navigator Core account","publisher":"vendor","quote":"You can cancel your Sales Navigator Core subscription plan online by completing the steps in this article.","supports":"Core cancels online"},{"id":"N2","url":"https://www.linkedin.com/help/sales-navigator/answer/a719066","title":"Cancel your Sales Navigator Core account","publisher":"vendor","quote":"Select Account Preferences in the left menu and scroll to the Subscriptions & payments section.","supports":"the Core path to Admin Center"},{"id":"N3","url":"https://www.linkedin.com/help/sales-navigator/answer/a719066","title":"Cancel your Sales Navigator Core account","publisher":"vendor","quote":"Click Manage Premium account and then click Manage Subscription.","supports":"the Core path to Admin Center"},{"id":"N4","url":"https://www.linkedin.com/help/sales-navigator/answer/a719066","title":"Cancel your Sales Navigator Core account","publisher":"vendor","quote":"In the left menu, click Purchases. Select the subscription that you would like to cancel.","supports":"the Purchases step"},{"id":"N5","url":"https://www.linkedin.com/help/sales-navigator/answer/a719066","title":"Cancel your Sales Navigator Core account","publisher":"vendor","quote":"From the Actions section at the top of the page, select Cancel free trial or Cancel subscription and follow the on-screen steps to complete.","supports":"the final step"},{"id":"N6","url":"https://www.linkedin.com/help/sales-navigator/answer/a719066","title":"Cancel your Sales Navigator Core account","publisher":"vendor","quote":"If your subscription is provided by your employer, please contact your admin to request that they remove you from the account.","supports":"employer-provided seats"},{"id":"N7","url":"https://www.linkedin.com/help/sales-navigator/answer/a721024","title":"Cancel your Sales Navigator Advanced account","publisher":"vendor","quote":"Only a purchaser admin can cancel a Sales Navigator Advanced online subscription.","supports":"who can cancel Advanced"},{"id":"N8","url":"https://www.linkedin.com/help/sales-navigator/answer/a721024","title":"Cancel your Sales Navigator Advanced account","publisher":"vendor","quote":"Sign in to Sales Navigator. Click Admin in the top menu. Click Admin Center in the top menu.","supports":"the Advanced path to Admin Center"},{"id":"N9","url":"https://www.linkedin.com/help/sales-navigator/answer/a102026","title":"Considerations before you cancel your Sales Navigator account","publisher":"vendor","quote":"Your Sales Navigator account will be cancelled at the end of the current billing cycle.","supports":"when it ends"},{"id":"N10","url":"https://www.linkedin.com/help/sales-navigator/answer/a102026","title":"Considerations before you cancel your Sales Navigator account","publisher":"vendor","quote":"Currently you don't have the option to save critical information and data associated with the account, such as messages, saved leads, and saved accounts.","supports":"no export"},{"id":"N11","url":"https://www.linkedin.com/help/sales-navigator/answer/a102026","title":"Considerations before you cancel your Sales Navigator account","publisher":"vendor","quote":"This data is removed as soon as you cancel, and you won't be able to access it.","supports":"data is deleted"},{"id":"N12","url":"https://www.linkedin.com/help/sales-navigator/answer/a102026","title":"Considerations before you cancel your Sales Navigator account","publisher":"vendor","quote":"None of the data from your previous Sales Navigator subscription will be available in your new account.","supports":"resubscribing starts empty"},{"id":"N13","url":"https://www.linkedin.com/help/sales-navigator/answer/a102026","title":"Considerations before you cancel your Sales Navigator account","publisher":"vendor","quote":"InMail credits won't be transferred to your personal LinkedIn account","supports":"InMail credits are lost"},{"id":"N14","url":"https://www.linkedin.com/help/sales-navigator/answer/a102026","title":"Considerations before you cancel your Sales Navigator account","publisher":"vendor","quote":"If prices have changed since you last subscribed, your current pricing will be lost when you cancel your existing Sales Navigator account.","supports":"current pricing is lost"},{"id":"N15","url":"https://www.linkedin.com/help/sales-navigator/answer/a102026","title":"Considerations before you cancel your Sales Navigator account","publisher":"vendor","quote":"If you purchased Sales Navigator through our Sales team, please contact your account manager to cancel your account.","supports":"the sales-contract route"},{"id":"N16","url":"https://www.linkedin.com/help/sales-navigator/answer/a102026","title":"Considerations before you cancel your Sales Navigator account","publisher":"vendor","quote":"If you purchased Sales Navigator through your iOS device, please cancel using your iOS device.","supports":"the Apple route"},{"id":"N17","url":"https://www.linkedin.com/help/sales-navigator/answer/a102026","title":"Considerations before you cancel your Sales Navigator account","publisher":"vendor","quote":"you can transfer data from your single-user Sales Navigator subscription to a corporate Sales Navigator account","supports":"the only way to keep data"},{"id":"N18","url":"https://www.linkedin.com/help/linkedin/answer/a1337140","title":"LinkedIn refund policy","publisher":"vendor","quote":"Premium Company Page, LinkedIn Learning, Recruiter Lite, and Sales Navigator may be refundable within 7 days from the date the subscription is charged without Premium usage.","supports":"the 7-day refund rule"},{"id":"N19","url":"https://www.linkedin.com/help/sales-navigator/answer/a1586796","title":"Sales Navigator billing in LinkedIn Admin Center","publisher":"vendor","quote":"You purchased your Sales Navigator Advanced or Advanced Plus account through a LinkedIn sales representative.","supports":"which plans are bought through sales"},{"id":"N20","url":"https://www.linkedin.com/help/sales-navigator/answer/a102026","title":"Considerations before you cancel your Sales Navigator account","publisher":"vendor","quote":"Keep in mind, if you'd like to close and delete your personal LinkedIn account, you'll need to cancel your Sales Navigator subscription first.","supports":"cancel before closing your LinkedIn account"},{"id":"N21","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"N22","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm with Apple"},{"id":"N23","url":"https://www.linkedin.com/help/linkedin/answer/a1370424","title":"Cancel your LinkedIn Learning for Teams or Sales Navigator Advanced account subscription","publisher":"vendor","quote":"To avoid getting charged for another billing cycle, you need to cancel your plan at least one day before your next scheduled billing date.","supports":"the one-day notice for Advanced"},{"id":"N24","url":"https://www.linkedin.com/help/linkedin/answer/a1337140","title":"LinkedIn refund policy","publisher":"vendor","quote":"All iOS refunds must be issued by Apple.","supports":"Apple refunds"},{"id":"s25","url":"https://business.linkedin.com/sell/sales-navigator/compare-plans","title":"Sales Navigator plans and pricing","publisher":"vendor","quote":"You can cancel LinkedIn Sales Navigator hassle-free. Cancellation is effective at the end of your current Sales Navigator subscription period.","supports":"access ends at the end of the subscription period"},{"id":"s26","url":"https://business.linkedin.com/sell/sales-navigator/compare-plans","title":"Sales Navigator plans and pricing","publisher":"vendor","quote":"cancel for any reason before your Sales Navigator trial ends to avoid being charged, and we'll send you an email reminder seven (7) days before your free trial expires.","supports":"cancel a free trial before it ends; reminder email 7 days before"},{"id":"s27","url":"https://business.linkedin.com/sell/sales-navigator/compare-plans","title":"Sales Navigator plans and pricing","publisher":"vendor","quote":"Core plan pricing starts at US$119.99 per month/license or US$1,079.88 per year/license (a 25% savings with annual billing)","supports":"annual billing saves 25% on Core"},{"id":"s28","url":"https://business.linkedin.com/sell/sales-navigator/compare-plans","title":"Sales Navigator plans and pricing","publisher":"vendor","quote":"the Advanced plan starts at US$159.99 per month/license or US$1,799.88 per year/license (a 6% savings with annual billing)","supports":"annual billing saves 6% on Advanced"},{"id":"s29","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.","supports":"Apple trials: cancel at least 24 hours before the end"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Notice periods, end dates and refunds for plans bought through LinkedIn's sales team depend on the contract and are not on public pages","How LinkedIn confirms an online cancellation (email or on-screen status) is not described","Whether an Advanced subscriber can switch to the cheaper Core plan instead of cancelling is not stated on the pages checked","LinkedIn's help pages couldn't be re-read in review, so the Admin Center menu path, who can cancel, the one-day notice, the 7-day refund rule, the sales-team and iOS routes, and the no-export and data-deletion facts aren't reconfirmed"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["Access ends at the end of the subscription period: confirmed on LinkedIn's plans page (s25)","Direct route: cancel a free trial before it ends; LinkedIn emails a reminder 7 days before (s26)","Apple: cancel a trial at least 24 hours before it ends (s29)","Added annual billing to pay_less: 25% savings on Core, 6% on Advanced (s27, s28)","linkedin.com help pages couldn't be re-read, so their facts were not re-checked; level set to partial"]}},"delete_account":{"url":"https://www.linkedin.com/help/linkedin/answer/63","difficulty":"medium","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/linkedin_sales_navigator","json":"https://stackcut.io/exits/linkedin_sales_navigator.json","evidence":{"packet_revision":"1298ced76a74c6ce3c6cb2cb010e48daffa26c8ea7ac2e0329af495f0016f022","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"linkedin-sales-navigator--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"linkedin-sales-navigator--sales-contract--r2","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"linkedin-sales-navigator--apple-app-store--r3","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"linktree","name":"Linktree","category":"marketing_sales","website":"https://linktr.ee","domains":["linktr.ee"],"summary":"In the Linktree Admin, select your profile picture, Billing, Cancel Plan, a reason, then Downgrade to Free; paid features last until the billing cycle ends. Apple ID or Google Play purchases are cancelled with Apple or Google. Gotcha: Linktree isn't responsible for content lost when you drop to Free.","routes":[{"channel":"direct_web","applies_to":"Starter, Pro and Premium plans bought on the Linktree website","who":"The account holder, signed in to the Linktree Admin","method":"self_serve","start_url":"https://linktr.ee/admin/billing","steps":[{"do":"In the Linktree Admin, select your profile picture to open your account settings, then select Billing","expect":"Your subscription"},{"do":"Under Your subscription, hit Cancel Plan","expect":"a screen asking why you're cancelling"},{"do":"Say why you're cancelling, then confirm by tapping Downgrade to Free","expect":null}],"confirm_by":"Until the cycle ends, the Billing page offers Resubscribe","effective":"The plan changes at the end of the billing cycle: paid features work until then, and the account then converts to the free plan","notice":"Plans renew automatically and charge your payment method on each renewal date unless you cancel before it","refund":"Payments are non-refundable to the extent the law allows; if you cancel within 72 hours of choosing a paid plan, Linktree may make an exception at its discretion","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s35"]},{"channel":"direct_app","applies_to":"Plans upgraded in the Linktree app for iOS or Android (paid with Apple Pay or Google Pay)","who":"The account holder, in the Linktree app","method":"self_serve","start_url":null,"steps":[{"do":"In the Linktree app, tap More in the bottom right-hand corner, then the Billing tab","expect":"Your Subscription"},{"do":"Under Your Subscription, tap Cancel Plan","expect":"a list of reasons"},{"do":"Select a reason for cancelling your subscription","expect":null}],"confirm_by":null,"effective":"The plan ends on the next renewal date","notice":"Plans renew automatically and charge your payment method on each renewal date unless you cancel before it","refund":"Payments are non-refundable to the extent the law allows; if you cancel within 72 hours of choosing a paid plan, Linktree may make an exception at its discretion","fees":null,"source_ids":["s12","s13","s14","s15","s16","s17","s18","s35","s10","s11"]},{"channel":"apple_app_store","applies_to":"Plans bought in the Linktree app with an Apple ID","who":"The Apple Account that bought the plan","method":"platform_settings","start_url":null,"steps":[{"do":"On an iPhone or iPad, open Settings, tap your name, then Subscriptions","expect":"your subscriptions"},{"do":"Tap the Linktree subscription, then Cancel Subscription","expect":null}],"confirm_by":"If there's no Cancel button or you see an expiration message in red text, the subscription is already cancelled","effective":null,"notice":null,"refund":"Linktree can't process refunds for Apple purchases; request one from Apple","fees":null,"source_ids":["s19","s20","s21","s22"]},{"channel":"google_play","applies_to":"Plans bought in the Linktree app with a Google Play Store account","who":"The Google Account that pays for the plan","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"On a computer, go to subscriptions in Google Play","expect":"your subscriptions"},{"do":"For the Linktree subscription, click Manage, then Cancel subscription","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time you've already paid for","notice":null,"refund":"Linktree can't process refunds for Google Play purchases; request one from Google","fees":null,"source_ids":["s19","s20","s23","s24","s25"]}],"pay_less":[{"type":"free_plan","what":"Downgrade to the Free plan, which Linktree calls free with restrictions: it keeps unlimited basic links","evidence":"documented","source_ids":["s26","s27"]},{"type":"downgrade","what":"Change to a cheaper paid plan (Starter, Pro or Premium) under Your subscription on the Billing page instead of cancelling","evidence":"documented","source_ids":["s2"]}],"export":[{"data":"Profile analytics from Insights: activity (views, clicks, click-through rates), cities, countries, devices and referrers","how":"Go to the Insights tab, Linktree activity section, choose the date range in the top right, then tap Download CSV below the Activity chart","format":"ZIP file of CSV files","limits":"Available on Premium plans","source_ids":["s28","s29"]},{"data":"Email and other form sign-ups collected on your Linktree","how":"In the Integrations tab, choose Export CSV, set a passcode, then click Export CSV","format":"CSV file, sent by email","limits":null,"source_ids":["s30"]}],"after_cancel":{"access_until":"The end of the current billing cycle; the account then converts to the free plan","data_kept":"Cancelling keeps your Linktree on the free plan. Deleting the account or a profile is a separate, permanent step: profiles, links and data can't be recovered","you_lose":["Paid features, at the close of the current billing period","Content that relied on paid features: Linktree isn't responsible for content lost when an account is downgraded to free","If you delete the account: your Linktree URL is deactivated, and the same username or email can't be used for 14 days"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"A screen asks why you're cancelling before you confirm Downgrade to Free","tips":["Check where the plan was bought: website and in-app plans are cancelled in Linktree's Billing, but a plan bought with an Apple ID or Google Play account must be cancelled with Apple or Google","Changed your mind before the cycle ends? Choose Resubscribe on the Billing page","Cancelling is not deleting: deleting the account or a profile is permanent, while cancelling keeps a free Linktree","On Premium, download Insights CSVs before the plan ends: the export is a Premium feature"]},"sources":[{"id":"s1","url":"https://linktr.ee/help/en/articles/5434081-how-do-i-cancel-my-linktree-plan","title":"How do I cancel my Linktree plan?","publisher":"vendor","quote":"In your Linktree Admin, select your profile picture to access your account settings.","supports":"where the cancel flow starts"},{"id":"s2","url":"https://linktr.ee/help/en/articles/5434081-how-do-i-cancel-my-linktree-plan","title":"How do I cancel my Linktree plan?","publisher":"vendor","quote":"Under 'Your subscription,' you have the option to change or cancel your plan.","supports":"change or cancel under Your subscription"},{"id":"s3","url":"https://linktr.ee/help/en/articles/5434081-how-do-i-cancel-my-linktree-plan","title":"How do I cancel my Linktree plan?","publisher":"vendor","quote":"Select 'Billing' from the menu.","supports":"the Billing menu"},{"id":"s4","url":"https://linktr.ee/help/en/articles/5434081-how-do-i-cancel-my-linktree-plan","title":"How do I cancel my Linktree plan?","publisher":"vendor","quote":"Hit 'Cancel Plan' to get started.","supports":"the Cancel Plan button"},{"id":"s5","url":"https://linktr.ee/help/en/articles/5434081-how-do-i-cancel-my-linktree-plan","title":"How do I cancel my Linktree plan?","publisher":"vendor","quote":"On the next screen, tell us a little more about why you're cancelling.","supports":"the reason step"},{"id":"s6","url":"https://linktr.ee/help/en/articles/5434081-how-do-i-cancel-my-linktree-plan","title":"How do I cancel my Linktree plan?","publisher":"vendor","quote":"Confirm by tapping 'Downgrade to Free.'","supports":"the final confirm"},{"id":"s7","url":"https://linktr.ee/help/en/articles/5434081-how-do-i-cancel-my-linktree-plan","title":"How do I cancel my Linktree plan?","publisher":"vendor","quote":"Your plan will update at the end of your billing cycle, allowing you to enjoy the paid features until then.","supports":"when it takes effect"},{"id":"s8","url":"https://linktr.ee/help/en/articles/5434081-how-do-i-cancel-my-linktree-plan","title":"How do I cancel my Linktree plan?","publisher":"vendor","quote":"Changed your mind? Visit your Billing page again and choose 'Resubscribe.'","supports":"undoing the cancellation"},{"id":"s9","url":"https://linktr.ee/s/terms/","title":"Linktree Terms & Conditions","publisher":"vendor","quote":"If you cancel a paid plan it will ordinarily continue until the end of your current billing cycle and then automatically convert to a free plan.","supports":"the plan converts to free at cycle end"},{"id":"s10","url":"https://linktr.ee/s/terms/","title":"Linktree Terms & Conditions","publisher":"vendor","quote":"To the extent permitted by applicable law, payments are non-refundable.","supports":"the refund policy"},{"id":"s11","url":"https://linktr.ee/s/terms/","title":"Linktree Terms & Conditions","publisher":"vendor","quote":"So, if you've selected a paid plan, but cancel within 72 hours, we may, in our discretion, make an exception.","supports":"the 72-hour exception"},{"id":"s12","url":"https://linktr.ee/help/en/articles/6376596","title":"How do I cancel my subscription? - Linktree app","publisher":"vendor","quote":"In the Linktree app, tap More in the bottom right hand corner.","supports":"where the app flow starts"},{"id":"s13","url":"https://linktr.ee/help/en/articles/6376596","title":"How do I cancel my subscription? - Linktree app","publisher":"vendor","quote":"Tap the Billing tab.","supports":"the Billing tab"},{"id":"s14","url":"https://linktr.ee/help/en/articles/6376596","title":"How do I cancel my subscription? - Linktree app","publisher":"vendor","quote":"Under Your Subscription, Tap Cancel Plan.","supports":"the Cancel Plan button in the app"},{"id":"s15","url":"https://linktr.ee/help/en/articles/6376596","title":"How do I cancel my subscription? - Linktree app","publisher":"vendor","quote":"Select a reason for cancelling your subscription.","supports":"the reason step"},{"id":"s16","url":"https://linktr.ee/help/en/articles/6376596","title":"How do I cancel my subscription? - Linktree app","publisher":"vendor","quote":"Your plan will end on the next renewal date.","supports":"when an in-app cancel takes effect"},{"id":"s17","url":"https://linktr.ee/help/en/articles/5434081-how-do-i-cancel-my-linktree-plan","title":"How do I cancel my Linktree plan?","publisher":"vendor","quote":"Did you upgrade your account in the Linktree App? Click here for instructions on how to cancel your plan in the Linktree App.","supports":"in-app upgrades use the app steps"},{"id":"s18","url":"https://linktr.ee/help/en/articles/5434083-upgrade-plans-and-payment-options","title":"Upgrade plans and payment options","publisher":"vendor","quote":"You can also upgrade directly from the Linktree app using:","supports":"in-app upgrades (Apple Pay or Google Pay)"},{"id":"s19","url":"https://linktr.ee/s/terms/","title":"Linktree Terms & Conditions","publisher":"vendor","quote":"purchased your plan using your Apple ID or Google Play Store account, you'll need to cancel by following the instructions provided by Apple or Google.","supports":"Apple and Google purchases are cancelled there"},{"id":"s20","url":"https://linktr.ee/s/terms/","title":"Linktree Terms & Conditions","publisher":"vendor","quote":"Linktree is unable to process refunds in these circumstances.","supports":"no Linktree refunds for Apple or Google purchases"},{"id":"s21","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple cancel steps"},{"id":"s22","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"s23","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"the Google Play cancel steps"},{"id":"s24","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"access after a Google Play cancel"},{"id":"s25","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"Important: When you uninstall an app, your subscription won't cancel.","supports":"uninstalling doesn't cancel"},{"id":"s26","url":"https://linktr.ee/s/pricing/","title":"Linktree pricing","publisher":"vendor","quote":"Free with restrictions","supports":"the Free plan"},{"id":"s27","url":"https://linktr.ee/s/pricing/","title":"Linktree pricing","publisher":"vendor","quote":"Unlimited basic links","supports":"what the Free plan keeps"},{"id":"s28","url":"https://linktr.ee/help/en/articles/5707122-download-a-csv-of-your-insights-activity","title":"Download a CSV of your Insights activity","publisher":"vendor","quote":"Available on Premium plans","supports":"the Insights export needs Premium"},{"id":"s29","url":"https://linktr.ee/help/en/articles/5707122-download-a-csv-of-your-insights-activity","title":"Download a CSV of your Insights activity","publisher":"vendor","quote":"Tap the Download CSV button below the Activity chart, and a ZIP file containing your CSV data will be downloaded.","supports":"how to export Insights, and the format"},{"id":"s30","url":"https://linktr.ee/help/en/articles/5434187-how-to-collect-email-sign-ups-on-your-linktree","title":"How to collect email sign-ups on your Linktree","publisher":"vendor","quote":"In the Integrations tab, choose Export CSV. Set a passcode, then click Export CSV to receive your file by email.","supports":"exporting sign-ups"},{"id":"s31","url":"https://linktr.ee/s/terms/","title":"Linktree Terms & Conditions","publisher":"vendor","quote":"We won't be responsible for any content that is lost as a result of your account being suspended, terminated or downgraded to a free account","supports":"content can be lost on downgrade"},{"id":"s32","url":"https://linktr.ee/help/en/articles/5434126-how-to-delete-your-linktree-account-or-profile","title":"How to delete your Linktree account or profile","publisher":"vendor","quote":"Don't want to delete your Linktree entirely? You can cancel your paid plan instead.","supports":"cancelling is not deleting"},{"id":"s33","url":"https://linktr.ee/help/en/articles/5434126-how-to-delete-your-linktree-account-or-profile","title":"How to delete your Linktree account or profile","publisher":"vendor","quote":"Your profile(s), links, and data cannot be recovered.","supports":"deletion is permanent"},{"id":"s34","url":"https://linktr.ee/help/en/articles/5434126-how-to-delete-your-linktree-account-or-profile","title":"How to delete your Linktree account or profile","publisher":"vendor","quote":"You won't be able to use the same username or email for 14 days.","supports":"username and email reuse after deletion"},{"id":"s35","url":"https://linktr.ee/s/terms/","title":"Linktree Terms & Conditions","publisher":"vendor","quote":"YOU ACKNOWLEDGE THAT YOUR SUBSCRIPTION WILL AUTOMATICALLY CONTINUE AND YOU AUTHORISE US TO AUTOMATICALLY CHARGE YOUR PAYMENT METHOD","supports":"automatic renewal"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Whether admin users added to an account can cancel isn't documented","Whether an Apple-billed plan keeps access to the end of the paid period isn't stated on Apple's cancel page","How Agency or Enterprise plans are cancelled isn't documented"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["notice: confirmed the Terms' automatic-renewal clause and added it to the website and app routes","App route: added the Terms' refund policy (in-app upgrades are paid with Apple Pay or Google Pay and billed by Linktree)","Re-copied a cut-off quote (s17)"]}},"delete_account":{"url":"https://linktr.ee/admin/account","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"linktree","name":"Linktree","recipes":[{"id":"replace-linktree","title":"Link-in-bio page","best_year_one_net":130}]},"page":"https://stackcut.io/cancel/linktree","json":"https://stackcut.io/exits/linktree.json","evidence":{"packet_revision":"b72eb418478b079bd056387bda28da087838b582c4f1f1eca7f6bcdbfad53a06","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"linktree--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"linktree--direct-app--r2","channel":"direct_app","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"linktree--apple-app-store--r3","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"linktree--google-play--r4","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"livechat","name":"LiveChat","category":"customer_support","website":"https://www.livechat.com","domains":["livechat.com","livechatinc.com"],"summary":"Request cancellation in the LiveChat panel under Billing, or through the chat widget: Support finishes it in chat. The plan stays active to the end of the paid period, with no refunds. Adding users before the cancellation is final withdraws the request.","routes":[{"channel":"direct_web","applies_to":"Self-serve LiveChat subscriptions, billed monthly or annually","who":"The account owner, or an admin with access to the subscription","method":"chat","start_url":null,"steps":[{"do":"Log in to LiveChat and open the Billing tab in the panel","expect":null},{"do":"Request cancellation of your subscription there; this starts a chat with Support (or click the chat widget at the bottom right and ask to cancel)","expect":null},{"do":"Finish the request in the chat with Support, and don't add users until the cancellation is final","expect":null}],"confirm_by":"An automated email confirmation when the subscription expires at the end of the period","effective":"The subscription stays active until the end of the current subscription period, then expires and is not billed again","notice":"Cancel before the next subscription cycle; otherwise it renews for another period of the same length","refund":"None: fees are upfront and non-refundable, with no credits, refunds or pro-rated adjustments for unused time","fees":"No cancellation fee: you can cancel at any time without additional costs","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s16","s18","s19","s20","s21","s22"],"label":"Monthly or annual plan in the panel"},{"channel":"sales_contract","label":"Enterprise plan (Order Form)","applies_to":"Enterprise plans, whose billing period is agreed individually in an Order Form","who":"The client that signed the Order Form, through the account owner or an admin with subscription access","method":"contact_sales","start_url":null,"steps":[{"do":"Check your Order Form for its subscription period and any renewal terms that differ from the standard Terms","expect":null},{"do":"Request cancellation before the next subscription cycle, through the Billing tab or the chat widget with Support","expect":null}],"confirm_by":null,"effective":"From the next subscription cycle, unless the Order Form says otherwise","notice":"The standard Terms only require cancelling before the next cycle; an Order Form can set different terms","refund":"Fees are non-refundable; no credits for the unused part of the term","fees":null,"source_ids":["s23","s21","s24","s20","s1","s6"]}],"pay_less":[{"type":"downgrade","what":"Move to a cheaper plan in Billing, then Manage. On current (pay per agent) billing, a downgrade starts at the next billing cycle with no credits or refunds; on the legacy pay-per-seat model, the price difference is credited to your next invoice","evidence":"documented","source_ids":["s25","s26","s9","s10","s27"]},{"type":"seat_reduction","what":"Lower the number of paid agent accounts in your subscription; suspending an agent doesn't lower the charge by itself","evidence":"documented","source_ids":["s11","s28","s29"]},{"type":"annual_billing","what":"Annual billing saves 15% of the total compared with monthly; you pay for 12 months upfront","evidence":"documented","source_ids":["s12","s30"]},{"type":"discount_program","what":"Non-profit organizations and educational institutions can ask the sales team about additional discounts before choosing a plan","evidence":"documented","source_ids":["s13"]}],"export":[{"data":"Reports","how":"Export a report to a file","format":null,"limits":"The FAQ says Business and Enterprise plan users can export reports; it uses older plan names","source_ids":["s17"]},{"data":"A copy of your data","how":"Ask LiveChat (Text) for a copy of your data","format":null,"limits":null,"source_ids":["s31"]}],"after_cancel":{"access_until":"The end of the current subscription period","data_kept":"Not stated for cancelled accounts. LiveChat's security page says there is no expiration date on stored data; data you ask it to delete is deleted within 30 days","you_lose":["Access to the LiveChat panel and services once the closure is confirmed at the end of the period"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":true,"retention_step":null,"tips":["Only the owner and admins with access to the subscription can change billing","Cancelling starts a chat with Support; the Billing tab is the place to start","Adding users after requesting cancellation withdraws the request, and prorated fees may apply","On current billing, downgrades take effect at the next cycle with no credits or refunds","Suspending agents doesn't lower the bill: reduce the paid agent count"]},"sources":[{"id":"s1","url":"https://www.livechat.com/help/livechat-subscription-policy/","title":"LiveChat subscription policy","publisher":"vendor","quote":"You can request for your subscription to be cancelled at any time in the panel under Billing tab.","supports":"where to start the cancellation"},{"id":"s2","url":"https://www.livechat.com/help/livechat-subscription-policy/","title":"LiveChat subscription policy","publisher":"vendor","quote":"This will start a chat with our Support Heroes who will further assist you during the process.","supports":"a support chat opens to finish the request"},{"id":"s3","url":"https://www.livechat.com/help/livechat-subscription-policy/","title":"LiveChat subscription policy","publisher":"vendor","quote":"After that time the subscription will expire, you will not be billed again and you will receive automated email confirmation.","supports":"what happens at expiry and the confirmation email"},{"id":"s4","url":"https://www.livechat.com/help/livechat-subscription-policy/","title":"LiveChat subscription policy","publisher":"vendor","quote":"After canceling, your subscription will continue to be active until the end of the current subscription period.","supports":"when access ends"},{"id":"s5","url":"https://www.livechat.com/help/livechat-subscription-policy/","title":"LiveChat subscription policy","publisher":"vendor","quote":"We do not offer refunds on already processed payments.","supports":"refund policy"},{"id":"s6","url":"https://www.livechat.com/help/managing-the-subscription-ppa/","title":"Manage your subscription","publisher":"vendor","quote":"To cancel your subscription, contact our support team by clicking on the chat widget in the bottom right corner.","supports":"the chat widget as an alternative way to cancel"},{"id":"s7","url":"https://www.livechat.com/help/managing-the-subscription-ppa/","title":"Manage your subscription","publisher":"vendor","quote":"billed automatically on every last day of your subscription period until you cancel your LiveChat account.","supports":"billing continues until cancelled"},{"id":"s8","url":"https://www.livechat.com/help/managing-the-subscription/","title":"Manage your subscription (pay per seat, legacy)","publisher":"vendor","quote":"Note that only the owner and admins with access to subscription can make changes to billing.","supports":"who can cancel"},{"id":"s9","url":"https://www.livechat.com/help/managing-the-subscription/","title":"Manage your subscription (pay per seat, legacy)","publisher":"vendor","quote":"For downgrades, you’ll be credited with the difference in price between your old and new plan,","supports":"downgrade credit"},{"id":"s10","url":"https://www.livechat.com/help/managing-the-subscription/","title":"Manage your subscription (pay per seat, legacy)","publisher":"vendor","quote":"The credit will lessen the total amount for your next LiveChat invoice.","supports":"the credit applies to the next invoice"},{"id":"s11","url":"https://www.livechat.com/help/managing-the-subscription/","title":"Manage your subscription (pay per seat, legacy)","publisher":"vendor","quote":"Change the number of agent seats.","supports":"fewer seats"},{"id":"s12","url":"https://www.livechat.com/pricing/","title":"LiveChat pricing","publisher":"vendor","quote":"Prices are per user per month. With annual billing, you pay for 12 months upfront.","supports":"annual billing"},{"id":"s13","url":"https://www.livechat.com/pricing/","title":"LiveChat pricing","publisher":"vendor","quote":"Non-profit organizations and educational institutions can ask our team about additional discounts before choosing a plan.","supports":"nonprofit and education discounts"},{"id":"s14","url":"https://www.livechat.com/help/livechat-security-and-data-storage/","title":"LiveChat security and data storage","publisher":"vendor","quote":"There is no expiration date on the stored data.","supports":"how long stored data is kept"},{"id":"s15","url":"https://www.livechat.com/legal/for-clients/","title":"Legal for Clients","publisher":"vendor","quote":"we will delete the requested data within 30 days.","supports":"deletion on request"},{"id":"s16","url":"https://www.livechat.com/help/frequently-asked-questions/","title":"Frequently asked questions","publisher":"vendor","quote":"You can cancel your account at any time without any additional costs.","supports":"no cancellation fee"},{"id":"s17","url":"https://www.livechat.com/help/frequently-asked-questions/","title":"Frequently asked questions","publisher":"vendor","quote":"Business and Enterprise plan users can export report to a file.","supports":"report export and its plan limit"},{"id":"s18","url":"https://www.livechat.com/legal/terms-of-use/","title":"LiveChat (Text) Terms of Use","publisher":"vendor","quote":"Paid Services can be cancelled at any time before the next Subscription cycle","supports":"cancel before the next cycle"},{"id":"s19","url":"https://www.livechat.com/legal/terms-of-use/","title":"LiveChat (Text) Terms of Use","publisher":"vendor","quote":"All fees are upfront, non-refundable, and we do not provide credits, refunds, or pro-rated adjustments for unused time.","supports":"no refunds or credits for unused time"},{"id":"s20","url":"https://www.livechat.com/legal/terms-of-use/","title":"LiveChat (Text) Terms of Use","publisher":"vendor","quote":"will automatically renew for subsequent periods equal to the expiring Subscription Period","supports":"automatic renewal for the same period"},{"id":"s21","url":"https://www.livechat.com/legal/terms-of-use/","title":"LiveChat (Text) Terms of Use","publisher":"vendor","quote":"the cancellation will take effect from the next Subscription cycle","supports":"when cancellation takes effect"},{"id":"s22","url":"https://www.livechat.com/legal/terms-of-use/","title":"LiveChat (Text) Terms of Use","publisher":"vendor","quote":"your request to discontinue will be considered withdrawn","supports":"adding users withdraws a cancellation request (section 8.3.6)"},{"id":"s23","url":"https://www.livechat.com/help/livechat-subscription-policy/","title":"LiveChat subscription policy","publisher":"vendor","quote":"If you choose an Enterprise plan, your billing period will be agreed upon individually.","supports":"Enterprise billing periods are agreed individually"},{"id":"s24","url":"https://www.livechat.com/legal/terms-of-use/","title":"LiveChat (Text) Terms of Use","publisher":"vendor","quote":"unless expressly stated otherwise in the Order Form","supports":"an Order Form can change renewal terms"},{"id":"s25","url":"https://www.livechat.com/help/managing-the-subscription-ppa/","title":"Manage your subscription","publisher":"vendor","quote":"When you downgrade your subscription, the change takes effect at the start of your next billing cycle.","supports":"current downgrade timing"},{"id":"s26","url":"https://www.livechat.com/help/managing-the-subscription-ppa/","title":"Manage your subscription","publisher":"vendor","quote":"No credits or refunds are issued.","supports":"no credit on current downgrades"},{"id":"s27","url":"https://www.livechat.com/help/managing-the-subscription/","title":"Manage your subscription (pay per seat, legacy)","publisher":"vendor","quote":"This article applies to a legacy billing model.","supports":"the pay-per-seat credit rule is for legacy billing"},{"id":"s28","url":"https://www.livechat.com/help/managing-the-subscription-ppa/","title":"Manage your subscription","publisher":"vendor","quote":"switch plans, change the number of paid agent accounts, adjust the billing cycle","supports":"plan, seat and billing-cycle changes"},{"id":"s29","url":"https://www.livechat.com/help/managing-the-subscription-ppa/","title":"Manage your subscription","publisher":"vendor","quote":"Suspending an agent doesn't automatically lower your charge.","supports":"suspending agents doesn't lower the bill"},{"id":"s30","url":"https://www.livechat.com/help/managing-the-subscription-ppa/","title":"Manage your subscription","publisher":"vendor","quote":"Annual subscription saves you 15% of your total payment when compared with monthly.","supports":"annual saving"},{"id":"s31","url":"https://www.livechat.com/legal/for-clients/","title":"Legal for Clients","publisher":"vendor","quote":"You can ask us for a copy of your data.","supports":"data copy on request"}],"verification":{"level":"docs","checked_on":"2026-10-08","by":"stackcut-research","unverified":["What the Support chat asks, and whether it makes an offer before the cancellation is final, isn't described in LiveChat's help","The notice an Enterprise Order Form requires isn't public; check your Order Form","How to export chat transcripts before cancelling isn't covered in the help articles on billing","LiveChat's Terms say Partners can buy or manage a client's subscription, but no help article explains cancelling a partner-managed subscription","The subscription policy and FAQ still name Starter, Team and Business plans, while the pricing page lists newer plan names"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Downgrade corrected: the 'credited with the difference' rule is from the legacy pay-per-seat article; on current billing a downgrade starts next cycle with no credits or refunds","Added the Terms of Use: automatic renewal for the same period, cancel before the next cycle, fees upfront and non-refundable","Added the gotcha that adding users before the cancellation is final withdraws the request","Added an Enterprise (Order Form) route; annual billing saves 15%; suspending agents doesn't lower the bill; data copy on request","No App Store or Google Play billing is documented"]}},"page":"https://stackcut.io/cancel/livechat","json":"https://stackcut.io/exits/livechat.json","evidence":{"packet_revision":"38946bdffe5772e41255863b95f26fcff0a12d86580a8892f9d029e71dc0f6f0","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"livechat--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"livechat--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"livestorm","name":"Livestorm","category":"communication","website":"https://livestorm.co","domains":["livestorm.co","app.livestorm.co","support.livestorm.co"],"summary":"Admins or the workspace owner cancel under Billing, then Manage plan, then Cancel plan; Pro drops to Livestorm Free. Annual plans need 90 days' notice before the anniversary date and can't end early, except to switch providers for 50% of the annual fee. Event data is deleted 15 to 30 days later.","routes":[{"channel":"direct_web","label":"In the app: Billing, then Manage plan","applies_to":"Pro plans and legacy monthly plans billed by Livestorm (the Terms say legacy monthly plans are cancelled through the account)","who":"Only admins and the workspace owner","method":"self_serve","start_url":null,"steps":[{"do":"Go to the Billing section under your account settings","expect":"Manage plan"},{"do":"Click Manage plan","expect":"Cancel plan"},{"do":"Click Cancel plan in the side panel that opens with your plan's details","expect":null},{"do":"Check the box to confirm you understand what cancelling entails, and choose your reason for cancelling","expect":"Proceed cancellation"},{"do":"Click Proceed cancellation","expect":null},{"do":"Follow the instructions for the final confirmation and click Cancel plan","expect":null}],"confirm_by":null,"effective":"Pro moves to Livestorm Free: you keep access to your account and events with a limited view of your data and statistics. Event data is deleted 15 days after the cancellation takes effect (30 days on attendee-based pricing).","notice":"Cancel before your renewal date or you'll be charged again. Annual subscriptions under the Terms of Sale need 90 days' notice before the anniversary date (see the contract route).","refund":"No refund if you cancel after your renewal date; the Terms say no reimbursement is due for amounts already paid on legacy monthly plans.","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s21","s22","s24","s30","s31"]},{"channel":"sales_contract","label":"Annual and attendee-based plans (Terms)","applies_to":"Annual and multi-year subscriptions, including attendee-based pricing, under Livestorm's Terms of Sale; an Order Form may say otherwise","who":"The client that subscribed","method":"contact_sales","start_url":"https://livestorm.co/general-conditions-of-sale","steps":[{"do":"Find the anniversary date of your subscription","expect":null},{"do":"Send Livestorm notice of termination at least 90 days before that anniversary date (public-law clients must send it by registered letter with acknowledgment of receipt)","expect":null}],"confirm_by":null,"effective":"The subscription can't be ended before the initial term expires, and attendee-based plans are a firm, non-cancellable annual term; without notice it renews for the same length of term","notice":"Ninety (90) days prior to the anniversary date of the subscription","refund":"No refund for unused credits, early termination, or reduced usage during the subscription term","fees":"The Terms allow early termination to switch to another provider and retrieve your data, for a fixed fee of 50% of the annual subscription amount","source_ids":["s14","s15","s16","s17","s27","s28","s29","s33"]}],"pay_less":[{"type":"free_plan","what":"Move to the Livestorm Free plan instead of cancelling outright; events on Free are capped at 30 minutes","evidence":"documented","source_ids":["s11","s13"]},{"type":"downgrade","what":"Lower your Pro plan's limits in Billing under Manage plan; downgrades take effect at the end of the current billing period, and the Terms allow no downgrades mid-cycle","evidence":"documented","source_ids":["s26","s32"]}],"export":[{"data":"Event data: events, sessions, registrations and recordings","how":"Back it up beforehand, before the deletion date; the help article does not describe the steps","format":null,"limits":"Must be done before the deletion date: 15 days after cancelling takes effect, or 30 days on the attendee-based pricing","source_ids":["s20","s9","s10"]},{"data":"Your personal data held by Livestorm","how":"Ask Livestorm for a copy: the Privacy Policy says you may request your data in a structured, commonly used and machine-readable format","format":"Structured, commonly used, machine-readable format","limits":"The Privacy Policy describes a request, not a self-serve download","source_ids":["s19"]}],"after_cancel":{"access_until":"You keep access to your account and events on Livestorm Free, with a limited view of your data and statistics","data_kept":"Event data (events, sessions, registrations and recordings) is deleted 15 days after the cancellation takes effect, or 30 days on the attendee-based pricing","you_lose":["Event data after the deletion date; back it up or resubscribe before then","Unused attendee credits, which are forfeited without refund","Team members, integrations and workspace settings, if you also delete the workspace"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"Before Proceed cancellation, the flow asks you to check a box acknowledging what cancelling entails and to choose a reason","tips":["Only admins and the workspace owner can cancel","Cancel before the renewal date: there is no refund after it","There's no pause feature; Reactivate plan undoes a cancellation","Deleting the workspace is a separate step; as long as the workspace exists, team members, integrations and settings are kept","Back up event data before the deletion date, or resubscribe before it, to keep it","New monthly or yearly plans are no longer sold under the active contact billing model"]},"sources":[{"id":"s1","url":"https://support.livestorm.co/article/253-manage-subscription-mac","title":"Manage Your Subscription","publisher":"vendor","quote":"Only admins and the workspace owner can cancel a subscription.","supports":"who can cancel"},{"id":"s2","url":"https://support.livestorm.co/article/253-manage-subscription-mac","title":"Manage Your Subscription","publisher":"vendor","quote":"Go to the Billing section under your account settings.","supports":"where the flow starts"},{"id":"s3","url":"https://support.livestorm.co/article/253-manage-subscription-mac","title":"Manage Your Subscription","publisher":"vendor","quote":"Click on Manage plan.","supports":"the second step"},{"id":"s4","url":"https://support.livestorm.co/article/253-manage-subscription-mac","title":"Manage Your Subscription","publisher":"vendor","quote":"Click on Cancel plan from the side panel that opens with all of your plan's details.","supports":"the third step"},{"id":"s5","url":"https://support.livestorm.co/article/253-manage-subscription-mac","title":"Manage Your Subscription","publisher":"vendor","quote":"Click on Proceed cancellation.","supports":"the fourth step"},{"id":"s6","url":"https://support.livestorm.co/article/253-manage-subscription-mac","title":"Manage Your Subscription","publisher":"vendor","quote":"Follow the instructions for the final confirmation and click on Cancel plan.","supports":"the final confirmation"},{"id":"s7","url":"https://support.livestorm.co/article/253-manage-subscription-mac","title":"Manage Your Subscription","publisher":"vendor","quote":"Don't forget to cancel your subscription before your renewal date if you don't want to be charged again.","supports":"the renewal timing"},{"id":"s8","url":"https://support.livestorm.co/article/253-manage-subscription-mac","title":"Manage Your Subscription","publisher":"vendor","quote":"you will not be refunded if you cancel your plan after your renewal date.","supports":"the refund rule"},{"id":"s9","url":"https://support.livestorm.co/article/253-manage-subscription-mac","title":"Manage Your Subscription","publisher":"vendor","quote":"your event data (events, sessions, registrations and recordings) is deleted 15 days after the cancellation takes effect","supports":"what is deleted after cancelling, and when"},{"id":"s10","url":"https://support.livestorm.co/article/253-manage-subscription-mac","title":"Manage Your Subscription","publisher":"vendor","quote":"30 days on the attendee-based pricing","supports":"the longer 30-day deletion window on attendee-based pricing"},{"id":"s11","url":"https://support.livestorm.co/article/253-manage-subscription-mac","title":"Manage Your Subscription","publisher":"vendor","quote":"If you cancel your Livestorm Pro plan, you will be downgraded to Livestorm Free.","supports":"what Pro becomes after cancelling"},{"id":"s12","url":"https://support.livestorm.co/article/253-manage-subscription-mac","title":"Manage Your Subscription","publisher":"vendor","quote":"As long as you do not delete your workspace, we will keep:","supports":"that team members, integrations and settings are kept only while the workspace exists"},{"id":"s13","url":"https://support.livestorm.co/article/attendee-based-pricing","title":"Pricing - Attendee Based","publisher":"vendor","quote":"Maximum event duration: 30 minutes","supports":"the Free plan limit on event length"},{"id":"s14","url":"https://livestorm.co/general-conditions-of-sale","title":"Terms of Sale (General Conditions of Sale)","publisher":"vendor","quote":"The notice period for termination of the subscription is ninety (90) days prior to the anniversary date of the subscription.","supports":"the notice period for annual subscriptions"},{"id":"s15","url":"https://livestorm.co/general-conditions-of-sale","title":"Terms of Sale (General Conditions of Sale)","publisher":"vendor","quote":"The subscription may not be terminated by the Client before the expiry of the Initial Term.","supports":"no early termination during the initial term"},{"id":"s16","url":"https://livestorm.co/general-conditions-of-sale","title":"Terms of Sale (General Conditions of Sale)","publisher":"vendor","quote":"Upon expiry of the Initial Term, the subscription shall automatically renew for successive renewal terms of the same duration as the Initial Term.","supports":"automatic renewal"},{"id":"s17","url":"https://livestorm.co/general-conditions-of-sale","title":"Terms of Sale (General Conditions of Sale)","publisher":"vendor","quote":"no refund shall be due for unused Credits, early termination, or reduced usage during the subscription term.","supports":"no refund on early termination or unused credits"},{"id":"s18","url":"https://livestorm.co/general-conditions-of-sale","title":"Terms of Sale (General Conditions of Sale)","publisher":"vendor","quote":"Unused Credits are forfeited without refund or compensation.","supports":"unused attendee credits are lost"},{"id":"s19","url":"https://livestorm.co/privacy-policy","title":"Privacy Policy","publisher":"vendor","quote":"you may request to receive your Data in a structured, commonly used and machine-readable format.","supports":"the right to ask for a copy of your personal data"},{"id":"s20","url":"https://support.livestorm.co/article/253-manage-subscription-mac","title":"Manage Your Subscription","publisher":"vendor","quote":"Back it up beforehand, or resubscribe before that date to keep it.","supports":"backing up event data before the deletion date"},{"id":"s21","url":"https://support.livestorm.co/article/253-manage-subscription-mac","title":"Manage Your Subscription","publisher":"vendor","quote":"Check the box to make sure you understand what it entails.","supports":"the acknowledgement checkbox in the cancel flow"},{"id":"s22","url":"https://support.livestorm.co/article/253-manage-subscription-mac","title":"Manage Your Subscription","publisher":"vendor","quote":"Choose the reason that you are canceling your subscription.","supports":"the cancel flow asks for a reason"},{"id":"s23","url":"https://support.livestorm.co/article/253-manage-subscription-mac","title":"Manage Your Subscription","publisher":"vendor","quote":"If you just wanted to pause your plan or if you've changed your mind, you can always click on Reactivate plan.","supports":"undoing a cancellation"},{"id":"s24","url":"https://support.livestorm.co/article/253-manage-subscription-mac","title":"Manage Your Subscription","publisher":"vendor","quote":"You will still have access to your account and events but with a limited view of your data/statistics.","supports":"access after cancelling"},{"id":"s25","url":"https://support.livestorm.co/article/253-manage-subscription-mac","title":"Manage Your Subscription","publisher":"vendor","quote":"New monthly or yearly plans are no longer available under the active contact billing model,","supports":"monthly and yearly plans are no longer sold to new customers"},{"id":"s26","url":"https://support.livestorm.co/article/253-manage-subscription-mac","title":"Manage Your Subscription","publisher":"vendor","quote":"Downgrades take effect at the end of the current billing period.","supports":"when a downgrade applies"},{"id":"s27","url":"https://livestorm.co/general-conditions-of-sale","title":"Terms of Sale (General Conditions of Sale)","publisher":"vendor","quote":"Subscriptions under the Attendee-Based Pricing model are entered into for a firm, non-cancellable annual term.","supports":"attendee-based plans are a firm annual term"},{"id":"s28","url":"https://livestorm.co/general-conditions-of-sale","title":"Terms of Sale (General Conditions of Sale)","publisher":"vendor","quote":"the Client may terminate the subscription to switch to another service provider and retrieve its data","supports":"early termination to switch providers"},{"id":"s29","url":"https://livestorm.co/general-conditions-of-sale","title":"Terms of Sale (General Conditions of Sale)","publisher":"vendor","quote":"shall pay a fixed fee equal to 50% of the annual subscription amount","supports":"the fee for that early termination"},{"id":"s30","url":"https://livestorm.co/general-conditions-of-sale","title":"Terms of Sale (General Conditions of Sale)","publisher":"vendor","quote":"can be cancelled by the Client through the Account","supports":"legacy monthly plans are cancelled in the account"},{"id":"s31","url":"https://livestorm.co/general-conditions-of-sale","title":"Terms of Sale (General Conditions of Sale)","publisher":"vendor","quote":"No reimbursement is due for amounts already paid.","supports":"no refund on legacy monthly plans"},{"id":"s32","url":"https://livestorm.co/general-conditions-of-sale","title":"Terms of Sale (General Conditions of Sale)","publisher":"vendor","quote":"Subscription changes are limited to upgrades only; no downgrades may be made mid-cycle.","supports":"no mid-cycle downgrades"},{"id":"s33","url":"https://livestorm.co/general-conditions-of-sale","title":"Terms of Sale (General Conditions of Sale)","publisher":"vendor","quote":"sent by registered letter with acknowledgment of receipt","supports":"how public-law clients must send notice"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["The help article doesn't describe the steps for backing up event data, or the format it comes in","Livestorm doesn't say what confirmation email or status change follows cancelling","Whether a cancelled plan stops at once or at the end of the paid period isn't stated; the help article says to cancel before the renewal date","The Terms of Sale set 90 days' notice for annual plans but don't say how most customers must send it; the registered-letter method is written only for public-law clients","Startup, nonprofit or education discounts aren't on the pricing page","Enterprise contracts can have their own Order Form terms"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Added the cancel flow's acknowledgement checkbox and reason step, and that Reactivate plan undoes a cancellation","Access after cancelling: you keep the account and events on Livestorm Free with a limited view of data","Contract route: attendee-based plans are a firm, non-cancellable annual term; early termination to switch providers costs 50% of the annual amount; public-law clients give notice by registered letter","Legacy monthly plans: cancelled in the account, no reimbursement of amounts paid","Added downgrade (end of billing period; no mid-cycle downgrades) and that there's no pause feature","Dropped the note on monthly plans: the help article says new monthly or yearly plans are no longer sold"]}},"page":"https://stackcut.io/cancel/livestorm","json":"https://stackcut.io/exits/livestorm.json","evidence":{"packet_revision":"83b3c70f334c1b97009ac26564dfeade088438de5c6dc037b57dfe5f7a7def74","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"livestorm--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"livestorm--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"loom","name":"Loom","category":"communication","website":"https://www.loom.com","domains":["loom.com"],"summary":"Atlassian-billed Loom ('Your Profile is linked to Atlassian' in Personal Settings): a billing or organization admin deactivates it in Atlassian Admin, Billing, Subscriptions. Legacy billing: Workspace Settings, Plan & Billing, Manage Subscription, Downgrade to Starter. It ends at the cycle's end. Download videos first: Starter can't download.","routes":[{"channel":"direct_web","label":"Billed through Atlassian","applies_to":"Loom plans billed through Atlassian: Personal Settings show 'Your Profile is linked to Atlassian' at the top","who":"An Atlassian billing admin or Atlassian organization admin","method":"self_serve","start_url":null,"steps":[{"do":"In Loom, open the Atlassian Admin portal from the left sidebar and select Billing","expect":"Subscriptions"},{"do":"Select Subscriptions, find the Loom subscription and select Manage; if you have more than one Loom subscription, note your Transaction Account ID first","expect":null},{"do":"Select Manage for the right Loom entitlement","expect":"your Active subscriptions"},{"do":"Select the Loom subscription to open its details, then select Deactivate (reached through an icon on that page)","expect":"a final screen where you choose the reason for cancellation"},{"do":"Choose a reason and select Continue, then choose Continue to cancel (the other option offered is Downgrade to a Starter free plan)","expect":"the final cancel subscription screen"},{"do":"Select Cancel subscription","expect":"the final cancellation confirmation, with the exact date"}],"confirm_by":"The final cancellation confirmation, which shows the exact date","effective":"At the end of your billing cycle; you keep paid features until then","notice":"Cancel before the current subscription term ends; the Atlassian Customer Agreement accepts notice of non-renewal through account settings","refund":"No prorated refund when you cancel (Loom billing policy). The Atlassian Customer Agreement lets you terminate within 30 days of your initial order for a product and get back the amount paid","fees":"Members added or upgraded since your last bill are still charged (prorated); Loom says that charge appears the same day you cancel","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s15","s37","s38","s39","s40","s45","s46","s47","s48"]},{"channel":"direct_web","label":"Loom legacy billing","applies_to":"Loom plans still on Loom's own (legacy) billing: Personal Settings don't show 'Your Profile is linked to Atlassian'","who":"A workspace admin (the billing FAQ sends users with Admin access to Plan & Billing to upgrade or downgrade)","method":"self_serve","start_url":null,"steps":[{"do":"Open Workspace Settings from the left sidebar and select the Plan & Billing tab","expect":"Manage Subscription"},{"do":"Under your account, select Manage Subscription to open the downgrade flow","expect":"Downgrade to Starter"},{"do":"Select Downgrade to Starter","expect":"a downgrade reason"},{"do":"Select the downgrade reason, then Complete cancellation","expect":null}],"confirm_by":null,"effective":"At the end of your billing cycle, when the workspace moves to the free Starter plan","notice":null,"refund":"No prorated refund when you cancel; access continues through the current billing period. The Atlassian Customer Agreement, which loom.com/terms now points to, allows a refund if you terminate within 30 days of the initial order","fees":"Members added or upgraded since your last bill are still charged (prorated); Loom says that charge appears the same day you cancel","source_ids":["s1","s11","s12","s13","s14","s15","s39","s40","s47","s48","s49"]},{"channel":"sales_contract","applies_to":"Loom Enterprise and other plans on an Atlassian order with a fixed subscription term","who":"The customer's Atlassian billing admin or organization admin","method":"contact_sales","start_url":null,"steps":[{"do":"Before the current subscription term ends, give notice that you won't renew: through account settings in the product, by contacting Atlassian's support team, or by otherwise notifying Atlassian","expect":null}],"confirm_by":null,"effective":"At the end of the current subscription term. Without notice, a term of 12 months or more renews for 12 months (shorter terms for the same length) at Atlassian's then-current rates","notice":"Any time before the end of the current subscription term (Atlassian Customer Agreement)","refund":"A refund of the amount paid if you terminate within 30 days of the initial order for a product; no refund when terminating for convenience later","fees":"Terminating for convenience mid-term makes any unpaid amounts for the current subscription term due immediately","source_ids":["s35","s36","s37","s38","s39","s40","s41","s42"]}],"pay_less":[{"type":"free_plan","what":"The free Starter plan has a 5-minute recording limit and a 25-video limit (screenshots unlimited). If you already have more than 25 videos you keep access to them, but you can't record new ones at the limit","evidence":"documented","source_ids":["s16","s17","s18","s24","s25"]},{"type":"seat_reduction","what":"Business pricing is based on the number of Creators, and Creator Lite accounts are always free. Deactivating a paid member takes effect immediately and forfeits that seat's unused time, with no prorated refund","evidence":"documented","source_ids":["s28","s55","s56"]},{"type":"student_or_nonprofit","what":"Verified teachers, professors and students get up to 50% off premium plans for general academic use, or 75% off for specific classroom use","evidence":"documented","source_ids":["s26","s27"]}],"export":[{"data":"Your Loom videos","how":"Go to the video in your Library, select the menu icon above it, then Download from the dropdown menu","format":"MP4","limits":"Needs a paid plan: admins and creators on Starter (free) can't download, and Creator Lites can't on any plan, so download before the plan ends. Videos over 20GB can't be downloaded","source_ids":["s50","s51","s52","s53","s54"]}],"after_cancel":{"access_until":"The end of the billing cycle (or of the subscription term for contracts)","data_kept":"After downgrading, existing videos stay accessible even above the 25-video Starter limit. Deleting the account deletes videos, transcripts and view counts within a reasonable period, with backups kept up to 30 days; after a contract ends, Atlassian deletes Customer Data according to its documentation","you_lose":["Recordings longer than 5 minutes, and new recordings once you have 25 videos","Engagement Insights for videos","Custom branding: share pages return to default settings","Creating new spaces (existing spaces stay)","Single Sign-On, which is disabled","Paid capabilities for members: everyone is limited to Creator Lite recording, editing and sharing","Downloading videos (Starter can't download)"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"Both flows ask for a cancellation or downgrade reason before the final button (Cancel subscription or Complete cancellation)","tips":["Check Personal Settings first: 'Your Profile is linked to Atlassian' means the Atlassian Admin portal route; otherwise use Workspace Settings, Plan & Billing","Download videos before the plan ends: Starter (free) can't download","Only Atlassian billing admins and organization admins can cancel Atlassian-managed Loom subscriptions","With more than one Loom subscription, note the Transaction Account ID to pick the right one","Members added or upgraded since your last bill are still charged (prorated), and that charge can appear the same day you cancel","Deleting the account requires downgrading to Starter first; deleted videos can't be recovered","A Business trial that isn't continued simply loses Business features"]},"sources":[{"id":"s1","url":"https://support.atlassian.com/loom/docs/downgrade-or-cancel-your-loom-plan/","title":"Downgrade or cancel your Loom plan","publisher":"vendor","quote":"If integrated, you'll see the \"Your Profile is linked to Atlassian\" message at the top of your Personal Settings.","supports":"how to tell Atlassian billing from legacy billing"},{"id":"s2","url":"https://support.atlassian.com/loom/docs/downgrade-or-cancel-your-loom-plan/","title":"Downgrade or cancel your Loom plan","publisher":"vendor","quote":"Only Atlassian billing admins and Atlassian organization admins can cancel Atlassian-managed Loom subscriptions.","supports":"who can cancel Atlassian-billed Loom"},{"id":"s3","url":"https://support.atlassian.com/loom/docs/downgrade-or-cancel-your-loom-plan/","title":"Downgrade or cancel your Loom plan","publisher":"vendor","quote":"Navigate to the Atlassian Admin portal from the left sidebar of your account, and select Billing.","supports":"where the Atlassian flow starts"},{"id":"s4","url":"https://support.atlassian.com/loom/docs/downgrade-or-cancel-your-loom-plan/","title":"Downgrade or cancel your Loom plan","publisher":"vendor","quote":"Select Subscriptions, find the Loom subscription, and select Manage.","supports":"the Subscriptions and Manage step"},{"id":"s5","url":"https://support.atlassian.com/loom/docs/downgrade-or-cancel-your-loom-plan/","title":"Downgrade or cancel your Loom plan","publisher":"vendor","quote":"If you have more than one Loom subscription active, note your Transaction Account ID","supports":"several subscriptions: note the Transaction Account ID"},{"id":"s6","url":"https://support.atlassian.com/loom/docs/downgrade-or-cancel-your-loom-plan/","title":"Downgrade or cancel your Loom plan","publisher":"vendor","quote":"Select Manage for the right entitlement of your Loom subscription.","supports":"picking the entitlement"},{"id":"s7","url":"https://support.atlassian.com/loom/docs/downgrade-or-cancel-your-loom-plan/","title":"Downgrade or cancel your Loom plan","publisher":"vendor","quote":"On the next page, you should see your Active subscriptions.","supports":"what appears next"},{"id":"s8","url":"https://support.atlassian.com/loom/docs/downgrade-or-cancel-your-loom-plan/","title":"Downgrade or cancel your Loom plan","publisher":"vendor","quote":"Selecting Deactivate takes you to the final screen, where you can choose the reason for cancellation","supports":"the Deactivate step and reason prompt"},{"id":"s9","url":"https://support.atlassian.com/loom/docs/downgrade-or-cancel-your-loom-plan/","title":"Downgrade or cancel your Loom plan","publisher":"vendor","quote":"On the final cancel subscription screen, select Cancel subscription.","supports":"the final Cancel subscription button"},{"id":"s10","url":"https://support.atlassian.com/loom/docs/downgrade-or-cancel-your-loom-plan/","title":"Downgrade or cancel your Loom plan","publisher":"vendor","quote":"After this, you will see the final cancellation confirmation, along with the exact date","supports":"how to confirm"},{"id":"s11","url":"https://support.atlassian.com/loom/docs/downgrade-or-cancel-your-loom-plan/","title":"Downgrade or cancel your Loom plan","publisher":"vendor","quote":"Navigate to your Workspace Settings from the left sidebar of your account. Select the Plan & Billing tab.","supports":"where the legacy flow starts"},{"id":"s12","url":"https://support.atlassian.com/loom/docs/downgrade-or-cancel-your-loom-plan/","title":"Downgrade or cancel your Loom plan","publisher":"vendor","quote":"Under your account, select Manage Subscription to open the downgrade flow.","supports":"the Manage Subscription step"},{"id":"s13","url":"https://support.atlassian.com/loom/docs/downgrade-or-cancel-your-loom-plan/","title":"Downgrade or cancel your Loom plan","publisher":"vendor","quote":"Select Downgrade to Starter to follow the downgrade flow.","supports":"the Downgrade to Starter step"},{"id":"s14","url":"https://support.atlassian.com/loom/docs/downgrade-or-cancel-your-loom-plan/","title":"Downgrade or cancel your Loom plan","publisher":"vendor","quote":"Select the downgrade reason and Complete cancellation.","supports":"the reason prompt and Complete cancellation"},{"id":"s15","url":"https://support.atlassian.com/loom/docs/downgrade-or-cancel-your-loom-plan/","title":"Downgrade or cancel your Loom plan","publisher":"vendor","quote":"Cancellation occurs at the end of your billing cycle, and prorated charges for any new members added or upgraded are charged in your next billing cycle.","supports":"when cancelling takes effect, and charges after cancelling"},{"id":"s16","url":"https://support.atlassian.com/loom/docs/downgrade-or-cancel-your-loom-plan/","title":"Downgrade or cancel your Loom plan","publisher":"vendor","quote":"5-minute recording limit","supports":"the Starter recording limit"},{"id":"s17","url":"https://support.atlassian.com/loom/docs/downgrade-or-cancel-your-loom-plan/","title":"Downgrade or cancel your Loom plan","publisher":"vendor","quote":"25-video limit","supports":"the Starter video limit"},{"id":"s18","url":"https://support.atlassian.com/loom/docs/downgrade-or-cancel-your-loom-plan/","title":"Downgrade or cancel your Loom plan","publisher":"vendor","quote":"If your video count exceeds 25 you will still have access to all your videos.","supports":"videos over the limit stay accessible"},{"id":"s19","url":"https://support.atlassian.com/loom/docs/downgrade-or-cancel-your-loom-plan/","title":"Downgrade or cancel your Loom plan","publisher":"vendor","quote":"You will no longer be able to see Engagement Insights for videos","supports":"Engagement Insights are lost"},{"id":"s20","url":"https://support.atlassian.com/loom/docs/downgrade-or-cancel-your-loom-plan/","title":"Downgrade or cancel your Loom plan","publisher":"vendor","quote":"You will no longer have custom branding, all video share pages will be restored to default settings.","supports":"custom branding is lost"},{"id":"s21","url":"https://support.atlassian.com/loom/docs/downgrade-or-cancel-your-loom-plan/","title":"Downgrade or cancel your Loom plan","publisher":"vendor","quote":"You'll still have access to your spaces previously created, you just won't be able to create any new spaces.","supports":"spaces after downgrading"},{"id":"s22","url":"https://support.atlassian.com/loom/docs/downgrade-or-cancel-your-loom-plan/","title":"Downgrade or cancel your Loom plan","publisher":"vendor","quote":"If you had set up Single Sign-On (SSO), it will be disabled.","supports":"SSO is disabled"},{"id":"s23","url":"https://support.atlassian.com/loom/docs/downgrade-or-cancel-your-loom-plan/","title":"Downgrade or cancel your Loom plan","publisher":"vendor","quote":"all workspace members will be limited to the recording, editing, and sharing capabilities of a Creator Lite role.","supports":"members are limited to Creator Lite"},{"id":"s24","url":"https://support.atlassian.com/loom/docs/loom-starter-free-video-and-screenshot-storage-limit-explained/","title":"Loom Starter Free video and screenshot storage limit explained","publisher":"vendor","quote":"Screenshots will not count towards this limit as your screenshot storage is unlimited.","supports":"screenshots don't count toward the limit"},{"id":"s25","url":"https://support.atlassian.com/loom/docs/loom-starter-free-video-and-screenshot-storage-limit-explained/","title":"Loom Starter Free video and screenshot storage limit explained","publisher":"vendor","quote":"you won't be able to create new recordings","supports":"no new recordings at the limit"},{"id":"s26","url":"https://support.atlassian.com/loom/docs/loom-education-discount-verification/","title":"Loom education discount and verification","publisher":"vendor","quote":"Verified users receive up to 50% off for general academic use or 75% off for specific classroom use on premium plans.","supports":"the education discount"},{"id":"s27","url":"https://support.atlassian.com/loom/docs/loom-education-discount-verification/","title":"Loom education discount and verification","publisher":"vendor","quote":"You must be a teacher, professor, or student","supports":"who qualifies"},{"id":"s28","url":"https://support.atlassian.com/loom/docs/business-plan-faq/","title":"Business plan FAQ","publisher":"vendor","quote":"Pricing is based on the number of Creators. Creator Lite accounts are always free.","supports":"only Creators are billed"},{"id":"s29","url":"https://support.atlassian.com/loom/docs/business-plan-faq/","title":"Business plan FAQ","publisher":"vendor","quote":"At the end of your free trial, if you choose not to continue using Business, you'll lose access to the features exclusive to the Business plan.","supports":"what happens when a trial isn't continued"},{"id":"s30","url":"https://support.atlassian.com/loom/docs/delete-your-account/","title":"Delete your account","publisher":"vendor","quote":"You need to downgrade your subscription to Loom's Starter (free) plan.","supports":"downgrade before deleting the account"},{"id":"s31","url":"https://support.atlassian.com/loom/docs/delete-your-account/","title":"Delete your account","publisher":"vendor","quote":"Go to your personal account settings and scroll down to Delete my account. Select Delete this account.","supports":"how to delete the account"},{"id":"s32","url":"https://support.atlassian.com/loom/docs/delete-your-account/","title":"Delete your account","publisher":"vendor","quote":"all of your videos, transcripts, and view counts will be deleted within a reasonable period of time. Deleted data cannot be recovered.","supports":"what deletion removes"},{"id":"s33","url":"https://support.atlassian.com/loom/docs/delete-your-account/","title":"Delete your account","publisher":"vendor","quote":"We may retain some information such as support tickets you submitted during your time using Loom, backups for up to 30 days, or de-identified data.","supports":"what may be kept after deletion"},{"id":"s34","url":"https://support.atlassian.com/loom/docs/delete-your-account/","title":"Delete your account","publisher":"vendor","quote":"all your private Workspaces will be permanently deleted and you'll be removed from your shared Workspaces.","supports":"workspaces on account deletion"},{"id":"s35","url":"https://www.atlassian.com/legal/atlassian-customer-agreement","title":"Atlassian Customer Agreement","publisher":"vendor","quote":"a Subscription Term will automatically renew at Atlassian's then current rates","supports":"automatic renewal (loom.com/terms redirects here)"},{"id":"s36","url":"https://www.atlassian.com/legal/atlassian-customer-agreement","title":"Atlassian Customer Agreement","publisher":"vendor","quote":"if Customer's prior Subscription Term was for twelve (12) months or more, twelve (12) months.","supports":"the renewal length"},{"id":"s37","url":"https://www.atlassian.com/legal/atlassian-customer-agreement","title":"Atlassian Customer Agreement","publisher":"vendor","quote":"Either party may elect not to renew a Subscription Term by giving notice to the other party before the end of the current Subscription Term.","supports":"notice of non-renewal before the term ends"},{"id":"s38","url":"https://www.atlassian.com/legal/atlassian-customer-agreement","title":"Atlassian Customer Agreement","publisher":"vendor","quote":"Customer must provide any notice of non-renewal through account settings in the Products, by contacting Atlassian's support team or by otherwise providing Atlassian notice.","supports":"how notice is given"},{"id":"s39","url":"https://www.atlassian.com/legal/atlassian-customer-agreement","title":"Atlassian Customer Agreement","publisher":"vendor","quote":"Within thirty (30) days of its initial Order for a Product, Customer may terminate the Subscription Term for that Product, for any or no reason","supports":"the 30-day return window"},{"id":"s40","url":"https://www.atlassian.com/legal/atlassian-customer-agreement","title":"Atlassian Customer Agreement","publisher":"vendor","quote":"Atlassian will refund Customer the amount paid for that Product and any associated Support under the applicable Order.","supports":"the refund under the return policy"},{"id":"s41","url":"https://www.atlassian.com/legal/atlassian-customer-agreement","title":"Atlassian Customer Agreement","publisher":"vendor","quote":"any unpaid amounts for the then-current Subscription Terms and any related service periods will become due and payable immediately upon such termination.","supports":"amounts due when terminating for convenience"},{"id":"s42","url":"https://www.atlassian.com/legal/atlassian-customer-agreement","title":"Atlassian Customer Agreement","publisher":"vendor","quote":"Customer will not be entitled to any refunds as a result of exercising its rights under this Section 12.2","supports":"no refund when terminating for convenience"},{"id":"s43","url":"https://www.atlassian.com/legal/atlassian-customer-agreement","title":"Atlassian Customer Agreement","publisher":"vendor","quote":"Following expiration or termination, unless prohibited by Law, Atlassian will delete Customer Data in accordance with the Documentation.","supports":"data deletion after a contract ends"},{"id":"s44","url":"https://support.atlassian.com/loom/docs/downgrade-or-cancel-your-loom-plan/","title":"Downgrade or cancel your Loom plan","publisher":"vendor","quote":"Workspace members will remain in the workspace and retain the same roles","supports":"members stay after downgrading"},{"id":"s45","url":"https://support.atlassian.com/loom/docs/downgrade-or-cancel-your-loom-plan/","title":"Downgrade or cancel your Loom plan","publisher":"vendor","quote":"then Deactivate.","supports":"the Deactivate option on the subscription details page"},{"id":"s46","url":"https://support.atlassian.com/loom/docs/downgrade-or-cancel-your-loom-plan/","title":"Downgrade or cancel your Loom plan","publisher":"vendor","quote":"After selecting Continue, there's an option to either Downgrade to a Starter free plan or Continue to cancel.","supports":"the Continue step and the downgrade-or-cancel choice"},{"id":"s47","url":"https://support.atlassian.com/loom/docs/downgrade-or-cancel-your-loom-plan/","title":"Downgrade or cancel your Loom plan","publisher":"vendor","quote":"If you added or upgraded a user after your last bill, you will see a charge the same day as your cancellation.","supports":"a prorated charge on the day you cancel"},{"id":"s48","url":"https://support.atlassian.com/loom/docs/looms-billing-policy-for-paid-plans/","title":"Loom's billing policy for paid plans","publisher":"vendor","quote":"While your access is retained throughout the current billing period, we will not issue a prorated refund.","supports":"no prorated refund on cancelling"},{"id":"s49","url":"https://support.atlassian.com/loom/docs/loom-billing-faq/","title":"Loom billing FAQ","publisher":"vendor","quote":"If you have Admin access and want to upgrade or downgrade your account, see your billing history, or edit your payment methods, visit the Plan & Billing section.","supports":"admins manage Plan & Billing on legacy billing"},{"id":"s50","url":"https://support.atlassian.com/loom/docs/download-your-loom-video/","title":"Download your Loom video","publisher":"vendor","quote":"Go to the video that you want to download via your Library.","supports":"where a download starts"},{"id":"s51","url":"https://support.atlassian.com/loom/docs/download-your-loom-video/","title":"Download your Loom video","publisher":"vendor","quote":"Select Download from the dropdown menu","supports":"the download step"},{"id":"s52","url":"https://support.atlassian.com/loom/docs/download-your-loom-video/","title":"Download your Loom video","publisher":"vendor","quote":"When you download a Loom, it is downloaded in the .MP4 format.","supports":"the file format"},{"id":"s53","url":"https://support.atlassian.com/loom/docs/download-your-loom-video/","title":"Download your Loom video","publisher":"vendor","quote":"Admins/creators on a Starter Free plan cannot download videos. Creator Lites can't download videos on any plan.","supports":"Starter can't download"},{"id":"s54","url":"https://support.atlassian.com/loom/docs/download-your-loom-video/","title":"Download your Loom video","publisher":"vendor","quote":"You won't be able to download Loom videos over 20GB.","supports":"the size limit"},{"id":"s55","url":"https://support.atlassian.com/loom/docs/looms-billing-policy-for-paid-plans/","title":"Loom's billing policy for paid plans","publisher":"vendor","quote":"If you deactivate a workspace member, the deactivation takes place immediately and the user will no longer have access.","supports":"deactivating a member is immediate"},{"id":"s56","url":"https://support.atlassian.com/loom/docs/looms-billing-policy-for-paid-plans/","title":"Loom's billing policy for paid plans","publisher":"vendor","quote":"All unused time for that user is forfeited and a prorated refund for unused time will not be issued.","supports":"a removed seat's unused time is forfeited"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["The Atlassian Customer Agreement page shows a version effective October 1, 2026; its renewal, notice and refund clauses were quoted from that page","Enterprise cancellation steps aren't documented beyond the Customer Agreement's non-renewal notice","Loom's cancel page, billing FAQ and billing policy don't mention App Store or Google Play billing, so there are no app-store routes"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["The billing policy, auto-renewal, billing FAQ and download pages now load; the gaps they left are filled and the level is docs","Atlassian route: added the Continue step and the Continue to cancel choice before Cancel subscription (s46)","Fees: members added or upgraded since the last bill are charged the same day you cancel (s47), not only next cycle","Refunds: no prorated refund on cancelling (s48), alongside the Customer Agreement's 30-day return right","Legacy route: who is a workspace admin (s49)","New export section: download each video from the Library as MP4; Starter can't download (s50 to s54)","Seat reduction: deactivating a member is immediate and forfeits unused time (s55, s56)"]}},"stackcut":{"vendor_id":"loom","name":"Loom","recipes":[{"id":"replace-loom","title":"Async screen recording","best_year_one_net":204}]},"page":"https://stackcut.io/cancel/loom","json":"https://stackcut.io/exits/loom.json","evidence":{"packet_revision":"f0f515592f6787afccd682ae354ae2231a2ead956ffe52dac779a01736780c52","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"loom--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"loom--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"loom--sales-contract--r3","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"loomly","name":"Loomly","category":"marketing_sales","website":"https://www.loomly.com","domains":["loomly.com"],"summary":"The subscriber cancels in Account Settings, Billing: Cancel Subscription, then confirm, at least 24 hours before the billing date. The plan runs to the cycle's end, then calendars go view-only. Full refunds, self-serve, within 60 days of an annual payment or 20 days of a monthly one.","routes":[{"channel":"direct_web","applies_to":"Loomly monthly and yearly subscriptions","who":"The account that subscribed to the plan (not collaborators, and not accounts still on a trial)","method":"self_serve","start_url":"https://app.loomly.com/account/billing","steps":[{"do":"Sign in to Loomly","expect":null},{"do":"Go to the Billing tab of Account Settings","expect":"your current plan"},{"do":"Under the current plan, click Cancel Subscription. If it isn't there, the account has no active subscription, isn't the plan's subscriber, or is still on a trial","expect":"Cancel Subscription"},{"do":"Select Cancel Subscription to confirm","expect":null},{"do":"Check the billing page shows the plan as canceled, and look for the confirmation email","expect":null}],"confirm_by":"The billing page shows the plan as canceled, and Loomly sends an email confirming the cancellation","effective":"The subscription stays active until the end of the current billing cycle; then it is removed and your calendars move to view-only mode","notice":"Cancel at least 24 hours before your billing date (Loomly's recommendation)","refund":"Loomly's refund policy gives a full refund if requested within 60 days of an annual payment or 20 days of a monthly one (self-serve at app.loomly.com/refund_requests); no pro-rated refunds outside this policy. The Terms say cancelling before the period ends brings no refund or credit","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s33","s34","s35","s37","s42"],"label":"Cancel on the Billing tab"},{"channel":"direct_web","label":"Refund within the window","applies_to":"Annual payments made in the last 60 days, or monthly payments made in the last 20 days","who":"The account that paid, signed in to Loomly","method":"self_serve","start_url":"https://app.loomly.com/refund_requests","steps":[{"do":"Sign in to the account you want refunded","expect":null},{"do":"Open app.loomly.com/refund_requests and request the refund","expect":"A confirmation message on screen that your refund was processed"}],"confirm_by":"A confirmation message on screen","effective":"Immediately: the subscription and its benefits are removed when the refund is processed, and your calendars go view-only","notice":null,"refund":"A full refund within 60 days of an annual payment or 20 days of a monthly one; none for a charge you've disputed with your bank or charged back","fees":null,"source_ids":["s10","s11","s37","s38","s39","s40","s41","s47"]},{"channel":"direct_web","label":"Delete the account","applies_to":"Loomly accounts the owner wants permanently deleted","who":"The account owner","method":"form","start_url":"https://app.loomly.com/account/edit","steps":[{"do":"Transfer ownership of each calendar you own to a collaborator with a paid account, or delete it","expect":null},{"do":"Open the Profile tab of your Account, scroll to Make a Privacy Request at the bottom and expand it","expect":"Submit a Request"},{"do":"Click Submit a Request and follow the steps","expect":null}],"confirm_by":null,"effective":"Deletion can take around a week; all account information is then deleted permanently","notice":null,"refund":null,"fees":null,"source_ids":["s14","s15","s16","s17","s18"]}],"pay_less":[{"type":"free_plan","what":"The Free plan: 1 user, 3 social media accounts and 5 posts each month. It may not be available to every account: check the Billing tab","evidence":"documented","source_ids":["s19","s20","s46"]},{"type":"downgrade","what":"Pick a lower plan on the Billing tab and click Select Plan. Downgrades take effect at the end of the billing cycle (yearly plans only at the end of the 12-month contract), and you must be within the lower plan's feature limits. To downgrade a yearly plan sooner, take a full refund within the refund window, then resubscribe","evidence":"documented","source_ids":["s21","s22","s23","s24","s45","s46"]},{"type":"annual_billing","what":"Yearly plans cost 25% less than paying monthly, in exchange for a full year's commitment. Switch with Change Billing Cycle on the Billing tab; going from yearly back to monthly only takes effect at the end of the yearly cycle","evidence":"documented","source_ids":["s25","s44","s43"]}],"export":[{"data":"Calendar content (List View, Calendar View and Post View)","how":"For a calendar, click More, then Export Calendar in the left tab and pick a time range; for one post, open its dropdown at the top right and click Export to PDF","format":"PDF","limits":"Exports include only what your current filters show; whether Content Export is included depends on your plan","source_ids":["s26","s27","s28","s29"]},{"data":"Advanced Analytics","how":"Click Export Analytics at the top right of the calendar's Analytics tab","format":"PDF or CSV","limits":null,"source_ids":["s26","s30"]}],"after_cancel":{"access_until":"The end of the current billing cycle","data_kept":"The Terms say your data stays available to export or download only for the period your plan specifies; after that Loomly may delete it. Deleting the account removes all account information permanently","you_lose":["Editing your calendars once the billing cycle ends: they move to view-only mode","All content in calendars you own, if you delete those calendars"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Only the account that subscribed sees Cancel Subscription; collaborators and trial accounts don't","Cancel at least 24 hours before the billing date and keep the confirmation email","Cancelling a yearly plan before its anniversary date stops the auto-renewal; a yearly plan can only be downgraded at the end of its 12-month contract","Within the refund window, app.loomly.com/refund_requests refunds in full and removes the subscription immediately; a charge disputed with your bank can't be refunded","Refunds are full but time-limited: within 60 days of an annual payment or 20 days of a monthly one","Deleting the account is a separate privacy request that takes around a week, and calendars you own must be transferred or deleted first","Loomly has no pause option: cancel instead, and keep using it until the renewal date"]},"sources":[{"id":"s1","url":"https://loomly.zendesk.com/hc/en-us/articles/39253275381787-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Go to the Billing tab of Account Settings","supports":"where cancelling starts"},{"id":"s2","url":"https://loomly.zendesk.com/hc/en-us/articles/39253275381787-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Under the current plan click Cancel Subscription.","supports":"the Cancel Subscription step"},{"id":"s3","url":"https://loomly.zendesk.com/hc/en-us/articles/39253275381787-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"your account is not the subscriber of the plan, or your account is still under trial","supports":"who sees the cancel option"},{"id":"s4","url":"https://loomly.zendesk.com/hc/en-us/articles/39253275381787-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Select Cancel Subscription","supports":"the confirm step"},{"id":"s5","url":"https://loomly.zendesk.com/hc/en-us/articles/39253275381787-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Check your billing page to confirm that your plan has been canceled.","supports":"how to confirm on the billing page"},{"id":"s6","url":"https://loomly.zendesk.com/hc/en-us/articles/39253275381787-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"If you have completed the process successfully, Loomly will also send an email confirming that you have canceled your subscription.","supports":"the confirmation email"},{"id":"s7","url":"https://loomly.zendesk.com/hc/en-us/articles/39253275381787-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"We recommend canceling at least 24 hours prior to your billing date and ensuring that you receive an email confirmation stating that your subscription was canceled.","supports":"the 24-hour recommendation"},{"id":"s8","url":"https://loomly.zendesk.com/hc/en-us/articles/39253275381787-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Once you cancel a subscription, it will remain active until the end of the current billing cycle.","supports":"when access ends"},{"id":"s9","url":"https://loomly.zendesk.com/hc/en-us/articles/39253275381787-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Once the billing cycle ends, your subscription will be removed and you won't be able to edit your calendars.","supports":"what you lose when the cycle ends"},{"id":"s10","url":"https://loomly.zendesk.com/hc/en-us/articles/38828704091803-What-is-your-refund-policy","title":"What is your refund policy?","publisher":"vendor","quote":"Annual subscriptions are eligible for a full refund if requested within 60 days of payment.","supports":"the annual refund window"},{"id":"s11","url":"https://loomly.zendesk.com/hc/en-us/articles/38828704091803-What-is-your-refund-policy","title":"What is your refund policy?","publisher":"vendor","quote":"Monthly subscriptions are eligible for a full refund if requested within 20 days of payment.","supports":"the monthly refund window"},{"id":"s12","url":"https://loomly.zendesk.com/hc/en-us/articles/38828704091803-What-is-your-refund-policy","title":"What is your refund policy?","publisher":"vendor","quote":"We do not provide pro-rated refunds for partially used subscription periods outside of this policy","supports":"no pro-rated refunds"},{"id":"s13","url":"https://www.loomly.com/terms","title":"Terms of Service","publisher":"vendor","quote":"You may elect to not renew a Subscription Plan by logging into your account and canceling your Subscription Plan before the end of the then-current Subscription Period","supports":"cancel before the period ends to stop renewal"},{"id":"s14","url":"https://loomly.zendesk.com/hc/en-us/articles/38824151171355-How-can-I-delete-my-account","title":"How can I delete my account?","publisher":"vendor","quote":"Scroll to Make a Privacy Request at the bottom of the page and expand the tab.","supports":"where deletion starts"},{"id":"s15","url":"https://loomly.zendesk.com/hc/en-us/articles/38824151171355-How-can-I-delete-my-account","title":"How can I delete my account?","publisher":"vendor","quote":"Please note the process to delete an account can take around a week.","supports":"how long deletion takes"},{"id":"s16","url":"https://loomly.zendesk.com/hc/en-us/articles/38824151171355-How-can-I-delete-my-account","title":"How can I delete my account?","publisher":"vendor","quote":"When you delete your account, all your account information is deleted automatically and permanently","supports":"what deletion removes"},{"id":"s17","url":"https://loomly.zendesk.com/hc/en-us/articles/38824151171355-How-can-I-delete-my-account","title":"How can I delete my account?","publisher":"vendor","quote":"you must transfer ownership of that calendar to one of your collaborators with a paid account or delete it before you can delete your account.","supports":"owned calendars must be transferred or deleted first"},{"id":"s18","url":"https://loomly.zendesk.com/hc/en-us/articles/38971305199643-Can-I-leave-or-delete-a-calendar","title":"Can I leave or delete a calendar?","publisher":"vendor","quote":"all content inside this calendar will automatically and permanently get deleted.","supports":"deleting a calendar deletes its content"},{"id":"s19","url":"https://loomly.zendesk.com/hc/en-us/articles/39051127130779-New-Free-plan","title":"New Free plan","publisher":"vendor","quote":"1 user and 3 social media accounts","supports":"what the Free plan includes"},{"id":"s20","url":"https://loomly.zendesk.com/hc/en-us/articles/39051127130779-New-Free-plan","title":"New Free plan","publisher":"vendor","quote":"Experience might vary and the Free Plan might not be available for all users.","supports":"the Free plan may not be offered to everyone"},{"id":"s21","url":"https://loomly.zendesk.com/hc/en-us/articles/38827847926299-How-to-manage-my-subscription","title":"How to manage my subscription?","publisher":"vendor","quote":"Just select the plan you wish to change to, and click Select Plan.","supports":"how to change plan"},{"id":"s22","url":"https://loomly.zendesk.com/hc/en-us/articles/38827847926299-How-to-manage-my-subscription","title":"How to manage my subscription?","publisher":"vendor","quote":"For plan downgrades, downgrades only go into effect at the end of your billing cycle","supports":"when downgrades apply"},{"id":"s23","url":"https://loomly.zendesk.com/hc/en-us/articles/38827847926299-How-to-manage-my-subscription","title":"How to manage my subscription?","publisher":"vendor","quote":"If you have subscribed to a Yearly Plan, you can only downgrade at the end of your 12-month contract.","supports":"yearly plans downgrade only at term end"},{"id":"s24","url":"https://loomly.zendesk.com/hc/en-us/articles/38827847926299-How-to-manage-my-subscription","title":"How to manage my subscription?","publisher":"vendor","quote":"Please note: You can only downgrade your plan if you are within the feature limits of the plan you wish to change to.","supports":"feature limits for downgrading"},{"id":"s25","url":"https://loomly.zendesk.com/hc/en-us/articles/38828704091803-What-is-your-refund-policy","title":"What is your refund policy?","publisher":"vendor","quote":"When you subscribe to a yearly plan, you receive a 25% discount in exchange for your commitment to a full year of service.","supports":"the yearly discount"},{"id":"s26","url":"https://loomly.zendesk.com/hc/en-us/articles/39019394773531-Can-I-export-content","title":"Can I export content?","publisher":"vendor","quote":"List View, Calendar View, and Post View as PDF files","supports":"what can be exported, and the format"},{"id":"s27","url":"https://loomly.zendesk.com/hc/en-us/articles/39019394773531-Can-I-export-content","title":"Can I export content?","publisher":"vendor","quote":"For calendar exports click More -> Export Calendar from the left tab.","supports":"how to export a calendar"},{"id":"s28","url":"https://loomly.zendesk.com/hc/en-us/articles/39019394773531-Can-I-export-content","title":"Can I export content?","publisher":"vendor","quote":"For post view exports, select the dropdown in the top right of the post and click Export to PDF.","supports":"how to export one post"},{"id":"s29","url":"https://loomly.zendesk.com/hc/en-us/articles/39019394773531-Can-I-export-content","title":"Can I export content?","publisher":"vendor","quote":"All exported content will export content with applied filters.","supports":"filters limit exports"},{"id":"s30","url":"https://loomly.zendesk.com/hc/en-us/articles/39019394773531-Can-I-export-content","title":"Can I export content?","publisher":"vendor","quote":"For exporting analytics, select the Export Analytics button in the top right hand corner of the Analytics tab for the calendar you wish to export data from.","supports":"how to export analytics"},{"id":"s31","url":"https://www.loomly.com/terms","title":"Terms of Service","publisher":"vendor","quote":"Your data will be available to you to export or download depending on your Subscription Plan and only during the period of time specified in such plan","supports":"how long data stays available"},{"id":"s32","url":"https://www.loomly.com/terms","title":"Terms of Service","publisher":"vendor","quote":"after which we have no obligation to maintain, and we may delete your data from the Service.","supports":"data may be deleted afterwards"},{"id":"s33","url":"https://www.loomly.com/terms","title":"Terms of Service","publisher":"vendor","quote":"Upon expiration of the Subscription Period, your Subscription Plan will automatically renew at the then-current Subscription Fee","supports":"plans renew automatically"},{"id":"s34","url":"https://loomly.zendesk.com/hc/en-us/articles/38828704091803-What-is-your-refund-policy","title":"What is your refund policy?","publisher":"vendor","quote":"Cancelling your subscription before its anniversary date will prevent it from auto-renewing.","supports":"cancelling a yearly plan stops renewal"},{"id":"s35","url":"https://loomly.zendesk.com/hc/en-us/articles/39253275381787-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Once your subscription expires, your calendars will move to view-only mode, meaning that you won't be able to edit them.","supports":"calendars become view-only"},{"id":"s36","url":"https://loomly.zendesk.com/hc/en-us/articles/39253275381787-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"We do not have the option to pause subscriptions","supports":"no pause option"},{"id":"s37","url":"https://loomly.zendesk.com/hc/en-us/articles/38828704091803-What-is-your-refund-policy","title":"What is your refund policy?","publisher":"vendor","quote":"You can process your refund directly at the following link:","supports":"the self-serve refund page"},{"id":"s38","url":"https://loomly.zendesk.com/hc/en-us/articles/38828704091803-What-is-your-refund-policy","title":"What is your refund policy?","publisher":"vendor","quote":"Just ensure you're logged into the correct account (the one you wish to request a refund for) before accessing the page.","supports":"sign in to the right account first"},{"id":"s39","url":"https://loomly.zendesk.com/hc/en-us/articles/38828704091803-What-is-your-refund-policy","title":"What is your refund policy?","publisher":"vendor","quote":"You will get a confirmation message on screen: this means that your refund was successfully processed.","supports":"refund confirmation"},{"id":"s40","url":"https://loomly.zendesk.com/hc/en-us/articles/38828704091803-What-is-your-refund-policy","title":"What is your refund policy?","publisher":"vendor","quote":"if you request a full refund, your subscription and any associated benefits will be removed immediately upon processing the refund.","supports":"a refund removes the subscription at once"},{"id":"s41","url":"https://loomly.zendesk.com/hc/en-us/articles/38828704091803-What-is-your-refund-policy","title":"What is your refund policy?","publisher":"vendor","quote":"if you've already disputed the charge with your bank or initiated a chargeback, we're unable to process a refund for that transaction.","supports":"no refund after a chargeback"},{"id":"s42","url":"https://www.loomly.com/terms","title":"Terms of Service","publisher":"vendor","quote":"canceling your Subscription Plan before the end of the then-current Subscription Period, in which case you will not receive a refund or credit","supports":"the Terms give no refund for cancelling"},{"id":"s43","url":"https://loomly.zendesk.com/hc/en-us/articles/38827847926299-How-to-manage-my-subscription","title":"How to manage my subscription?","publisher":"vendor","quote":"If you'd like to switch your yearly plan to monthly, it will only go into effect at the end of your yearly billing cycle.","supports":"yearly to monthly timing"},{"id":"s44","url":"https://loomly.zendesk.com/hc/en-us/articles/38827847926299-How-to-manage-my-subscription","title":"How to manage my subscription?","publisher":"vendor","quote":"You can change your billing cycle from monthly to annual or vice-versa from the Billing tab of Account Settings, clicking on Change Billing Cycle","supports":"where to change the billing cycle"},{"id":"s45","url":"https://loomly.zendesk.com/hc/en-us/articles/38827847926299-How-to-manage-my-subscription","title":"How to manage my subscription?","publisher":"vendor","quote":"If you're within the refund policy, you can request a full refund and immediate subscription removal","supports":"immediate downgrade workaround"},{"id":"s46","url":"https://loomly.zendesk.com/hc/en-us/articles/38828704091803-What-is-your-refund-policy","title":"What is your refund policy?","publisher":"vendor","quote":"You can resubscribe to a different plan of your choice (including the Free plan) at any time.","supports":"resubscribing after a refund"},{"id":"s47","url":"https://loomly.zendesk.com/hc/en-us/articles/38828704091803-What-is-your-refund-policy","title":"What is your refund policy?","publisher":"vendor","quote":"Your calendars will be set to view-only mode.","supports":"calendars view-only after a refund"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Whether the cancel flow asks for a reason or shows an offer isn't documented","Loomly's help pages don't say whether its iOS and Android apps sell subscriptions through Apple or Google","Whether deleting the account also cancels an active subscription isn't stated","Loomly's Terms say cancelling brings no refund or credit, while its help center's refund policy gives full refunds within 60 or 20 days; the help center's policy is the more specific one"],"review":{"by":"stackcut-review","on":"2026-10-06","result":"fixed","notes":["Re-checked every route fact against Loomly's cancel, refund, manage-subscription and delete-account articles and its Terms: steps, who can cancel, timing, the 24-hour advice and the confirmation email are confirmed","Added the self-serve refund route (app.loomly.com/refund_requests): a full refund inside the window removes the subscription immediately, with an on-screen confirmation; no refund after a chargeback","Refund: noted that the Terms say cancelling brings no refund or credit, alongside the help center's 60- and 20-day policy","Moved the 25% yearly discount and the anniversary-date quotes to the refund article, where they actually appear","Added that calendars go view-only, that there's no pause option, Change Billing Cycle, and the refund-then-resubscribe way to downgrade a yearly plan early","Loomly's help center blocks scripted fetches: its quotes were confirmed with WebFetch through the help center's article API, so the spot-checker reports them EMPTY"]}},"page":"https://stackcut.io/cancel/loomly","json":"https://stackcut.io/exits/loomly.json","evidence":{"packet_revision":"1e23c3a3de112d29eff939a43782be3f588563ac6106245b08118c2a6bd1167b","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"loomly--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"loomly--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"loomly--direct-web--r3","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"lovable","name":"Lovable","category":"developer_tools","website":"https://lovable.dev","domains":["lovable.dev"],"summary":"A workspace owner or admin opens Workspace settings, Plans & credit usage, clicks Manage on the plan card, then Downgrade to free. The plan runs to the end of the billing period; unused monthly and rollover credits freeze and aren't refunded. Download your code first: that needs a paid plan.","routes":[{"channel":"direct_web","applies_to":"Paid Lovable plans (Pro, Business) billed monthly or annually by Lovable through Stripe","who":"A workspace owner or admin","method":"self_serve","start_url":"https://lovable.dev/settings/billing","steps":[{"do":"Open Workspace settings, then Plans & credit usage","expect":"your plan card with Manage"},{"do":"Select Manage on your plan card","expect":"Downgrade to free"},{"do":"Select Downgrade to free and complete the downgrade flow","expect":null}],"confirm_by":null,"effective":"Your current plan stays active until the end of the current billing period; then the workspace moves to the Free plan","notice":"Paid plans renew automatically unless you cancel before the renewal date","refund":"None: Lovable stops future charges but doesn't refund the current billing period; fees and credits are non-refundable except where the law requires","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s23"]},{"channel":"apple_app_store","applies_to":"Plans bought inside the Lovable iOS app (through the App Store)","who":"The person who bought the plan in the app","method":"platform_settings","start_url":null,"steps":[{"do":"Nothing to cancel: each in-app purchase covers one month and doesn't renew, so simply don't buy another month","expect":null}],"confirm_by":null,"effective":"The plan ends when the month you bought runs out","notice":null,"refund":null,"fees":null,"source_ids":["s9","s10","s24"]}],"pay_less":[{"type":"free_plan","what":"The Free plan gives 5 credits a day, up to 30 a month; top-up and bonus credits bought while subscribed stay usable on Free until they expire","evidence":"documented","source_ids":["s11","s12"]},{"type":"annual_billing","what":"Annual billing gives two months free compared with paying monthly","evidence":"documented","source_ids":["s13"]}],"export":[{"data":"A project's code","how":"Use Download codebase in Project settings, Git (or at the bottom of the Code editor's file tree), or connect the project to GitHub for two-way sync","format":"Source code; GitHub sync puts it in a GitHub repository","limits":"Downloading the code directly needs a paid plan, so do it before the plan ends; a GitHub repository stays on GitHub after you disconnect","source_ids":["s14","s15","s16","s17"]}],"after_cancel":{"access_until":"The end of the current billing period","data_kept":"Not stated. The workspace continues on the Free plan","you_lose":["Unused monthly and rollover credits: they freeze on Free and aren't refunded (usable again only if you upgrade before they expire)","New changes to apps published to workspace members or a custom audience: they stay live but aren't updated until made public or you upgrade","Direct code download, which needs a paid plan"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancelling is called Downgrade to free","Only workspace owners and admins can change or cancel the plan","Download the codebase or sync to GitHub before the billing period ends","Plans bought in the iOS app don't renew and don't appear in the iPhone's Subscriptions list: there's nothing to cancel","Invoices and payment methods live in the Stripe billing portal, opened from Plans & credit usage"]},"sources":[{"id":"s1","url":"https://docs.lovable.dev/introduction/manage-subscription","title":"Change or cancel your subscription","publisher":"vendor","quote":"Workspace owners and admins change or cancel the subscription","supports":"who can cancel"},{"id":"s2","url":"https://docs.lovable.dev/introduction/plans-and-credits","title":"Plans and credits","publisher":"vendor","quote":"select Manage on your plan card, then select Downgrade to free","supports":"the cancel steps"},{"id":"s3","url":"https://docs.lovable.dev/introduction/manage-subscription","title":"Change or cancel your subscription","publisher":"vendor","quote":"Select Downgrade to free and complete the downgrade flow","supports":"the final step"},{"id":"s4","url":"https://docs.lovable.dev/introduction/plans-and-credits","title":"Plans and credits","publisher":"vendor","quote":"Your current plan remains active until the end of the current billing period. After that, your workspace moves to the Free plan.","supports":"when it takes effect"},{"id":"s5","url":"https://docs.lovable.dev/introduction/manage-subscription","title":"Change or cancel your subscription","publisher":"vendor","quote":"When you cancel, Lovable stops future charges but does not refund the current billing period.","supports":"no refund for the current period"},{"id":"s6","url":"https://lovable.dev/terms","title":"Lovable Terms of Service","publisher":"vendor","quote":"Paid plans are billed in advance on a monthly or annual basis and renew automatically unless you cancel before the renewal date in your account settings.","supports":"auto-renewal"},{"id":"s7","url":"https://docs.lovable.dev/introduction/invoices-and-billing","title":"Invoices and billing","publisher":"vendor","quote":"Subscription fees and credits are non-refundable, except where the law requires a refund.","supports":"refund policy"},{"id":"s8","url":"https://docs.lovable.dev/introduction/plans-and-credits","title":"Plans and credits","publisher":"vendor","quote":"Plans & credit usage","supports":"the settings page name"},{"id":"s9","url":"https://docs.lovable.dev/introduction/manage-subscription","title":"Change or cancel your subscription","publisher":"vendor","quote":"Plans purchased inside the iOS app go through the App Store","supports":"iOS purchases"},{"id":"s10","url":"https://docs.lovable.dev/introduction/manage-subscription","title":"Change or cancel your subscription","publisher":"vendor","quote":"each purchase covers one month and does not renew automatically, so you have nothing to cancel","supports":"iOS plans don't renew"},{"id":"s11","url":"https://docs.lovable.dev/introduction/plans-and-credits","title":"Plans and credits","publisher":"vendor","quote":"5 per day, up to 30 per month","supports":"free plan credits"},{"id":"s12","url":"https://docs.lovable.dev/introduction/manage-subscription","title":"Change or cancel your subscription","publisher":"vendor","quote":"Top-up credits you purchased while subscribed and any bonus credits stay usable on Free until they expire.","supports":"top-up credits survive a downgrade"},{"id":"s13","url":"https://docs.lovable.dev/introduction/manage-subscription","title":"Change or cancel your subscription","publisher":"vendor","quote":"Annual billing gives you two months free compared with paying monthly","supports":"annual savings"},{"id":"s14","url":"https://docs.lovable.dev/integrations/github","title":"GitHub integration","publisher":"vendor","quote":"On paid plans you can download your code directly from Lovable","supports":"code download needs a paid plan"},{"id":"s15","url":"https://docs.lovable.dev/integrations/github","title":"GitHub integration","publisher":"vendor","quote":"use the Download codebase section in Project settings","supports":"where to download code"},{"id":"s16","url":"https://docs.lovable.dev/integrations/github","title":"GitHub integration","publisher":"vendor","quote":"Export and two-way sync your Lovable project code with github.com","supports":"GitHub sync"},{"id":"s17","url":"https://docs.lovable.dev/integrations/github","title":"GitHub integration","publisher":"vendor","quote":"Your repository stays on GitHub","supports":"the repository is kept after disconnecting"},{"id":"s18","url":"https://docs.lovable.dev/introduction/manage-subscription","title":"Change or cancel your subscription","publisher":"vendor","quote":"Your unused monthly plan credits and rollover credits are frozen. You cannot use them on Free, and Lovable does not refund them.","supports":"credits freeze on Free"},{"id":"s19","url":"https://docs.lovable.dev/introduction/manage-subscription","title":"Change or cancel your subscription","publisher":"vendor","quote":"If you upgrade to a paid plan again before they expire, you can use them until their original expiry date.","supports":"frozen credits return on upgrade"},{"id":"s20","url":"https://docs.lovable.dev/introduction/manage-subscription","title":"Change or cancel your subscription","publisher":"vendor","quote":"An app that is published to workspace members or to a custom audience stays live, but Lovable does not publish new changes to it","supports":"published apps after downgrading"},{"id":"s21","url":"https://docs.lovable.dev/introduction/invoices-and-billing","title":"Invoices and billing","publisher":"vendor","quote":"Your invoices, receipts, payment methods, and billing details are in the Stripe billing portal","supports":"where billing details live"},{"id":"s22","url":"https://docs.lovable.dev/introduction/plans-and-credits","title":"Plans and credits","publisher":"vendor","quote":"All unused monthly plan credits automatically roll over at the end of each billing cycle, as long as your subscription remains active.","supports":"rollover needs an active subscription"},{"id":"s23","url":"https://docs.lovable.dev/introduction/manage-subscription","title":"Change or cancel your subscription","publisher":"vendor","quote":"Downgrades and cancellations take effect at the end of your current billing period.","supports":"when a cancellation takes effect"},{"id":"s24","url":"https://docs.lovable.dev/introduction/manage-subscription","title":"Change or cancel your subscription","publisher":"vendor","quote":"Because these plans do not renew, they also do not appear under Settings → [Your name] → Subscriptions on your iPhone or iPad.","supports":"iOS plans aren't listed in the iPhone's Subscriptions"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["How to delete a workspace or account, and how long data is kept after downgrading or deleting, weren't found in Lovable's docs","Whether GitHub sync itself needs a paid plan isn't stated word for word; direct code download does","Business-plan seat changes and any student or nonprofit discount weren't found","Lovable's docs don't mention Android or Google Play purchases, or how Enterprise plans are cancelled"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-read the subscription page in full: steps, who can cancel, the billing link, timing, refunds, credits and the iOS rule are confirmed; the plans, billing, Terms and GitHub quotes match their pages word for word","Added sources for the end-of-period timing (s23) and for iOS plans not appearing in the iPhone's Subscriptions (s24)","Replaced a note about how pages were read with what the docs don't cover (Android, Enterprise)"]}},"delete_account":{"url":"https://lovable.dev/settings/account","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/lovable","json":"https://stackcut.io/exits/lovable.json","evidence":{"packet_revision":"b56dda43dd31faab07fb269c7ace7b642a7dc7c3d9d2014d1e3f7d0195ba822c","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"lovable--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"lovable--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"lucid","name":"Lucid","category":"productivity","website":"https://lucid.co","domains":["lucid.co","lucid.app","lucidchart.com","lucidspark.com"],"summary":"Open Account Settings, then Plans & Billing; under Your plans click the three-dot menu next to each product (Lucidchart, Lucidspark) and choose Cancel this plan. It takes effect at the end of the billing cycle, there are no refunds, and Enterprise plans cancel through Lucid Billing Support.","routes":[{"channel":"direct_web","applies_to":"Individual and Team subscriptions to Lucid products such as Lucidchart and Lucidspark","who":"The individual subscriber; on Team accounts, only the account owner or a billing admin","method":"self_serve","start_url":null,"steps":[{"do":"Log in to Lucid, click your profile icon or initials in the top-right corner and select Account Settings","expect":null},{"do":"Click Plans & Billing in the navigation menu on the left (if you don't see it, you aren't the account owner or a billing admin)","expect":"Your plans"},{"do":"Under Your plans, click the three-dot menu next to the product you want to cancel and select Cancel this plan","expect":null},{"do":"Follow the prompts to cancel; repeat for each Lucid product you subscribe to","expect":null}],"confirm_by":null,"effective":"The subscription won't renew; at the end of the paid period the plan downgrades to a limited free plan","notice":"Monthly and annual licenses renew automatically unless cancelled","refund":"No refunds for any cancellation","fees":null,"source_ids":["lu1","lu2","lu3","lu4","lu5","lu6","lu12","lu13","lu14","lu15","lu16","lu17","lu24","lu26"]},{"channel":"sales_contract","applies_to":"Enterprise plans","who":"The account owner or a billing admin, through Lucid","method":"contact_sales","start_url":null,"steps":[{"do":"Contact your Lucid Account Manager, or email Lucid Billing Support at support@lucid.co, and ask to cancel","expect":null},{"do":"Or open Account Settings, then Plans & Billing, and choose to cancel the product","expect":"the Lucid Billing Support form to complete the cancellation"}],"confirm_by":null,"effective":null,"notice":null,"refund":"No refunds for any cancellation","fees":null,"source_ids":["lu18","lu19","lu20","lu12"]},{"channel":"reseller_or_partner","label":"Bought through a Lucid reseller","applies_to":"Licenses bought through a Lucid reseller or channel partner (Lucid invoices the partner, not you)","who":"The reseller you bought from, on your behalf","method":"email","start_url":null,"steps":[{"do":"Ask the reseller you bought from to cancel; resellers send cancellation requests to Lucid at partnerships@lucid.co","expect":null}],"confirm_by":null,"effective":null,"notice":"Ask for auto-renewal to be cancelled at least 30 days before renewal: Lucid software auto-renews unless otherwise specified, and cancellation requests must meet Lucid's terms of service","refund":null,"fees":null,"source_ids":["lu35","lu36","lu37","lu38","lu40"]}],"pay_less":[{"type":"free_plan","what":"Cancelling moves you to a limited free plan: your documents stay in the account and you can still view them, but you can't edit with full functionality","evidence":"documented","source_ids":["lu6","lu7","lu8"]},{"type":"downgrade","what":"Team and Enterprise account owners or billing admins can switch the plan to a Team or Individual subscription","evidence":"documented","source_ids":["lu21","lu22"]},{"type":"seat_reduction","what":"Team and Enterprise account owners or billing admins can reduce the license count","evidence":"documented","source_ids":["lu21","lu23"]},{"type":"student_or_nonprofit","what":"Individual K-12 and higher-education teachers and students get a free Lucid for Education plan by signing up with their school email address","evidence":"documented","source_ids":["lu33","lu34"]}],"export":[{"data":"Documents (one at a time)","how":"Open the document, open the More menu at the top left of the canvas, hover over Export, select a file format, adjust the settings and click Download","format":"PDF, PNG, JPEG or SVG images; Visio (VDX/VSDX); JSON; CSV of shape data","limits":"Bulk export isn't available; Visio export needs an Individual, Team or Enterprise account. EU customers with account-level permissions can ask Lucid Support for a bulk PDF export, which may carry costs disclosed in advance","source_ids":["lu27","lu28","lu29","lu30","lu39","lu31","lu32","lu41"]}],"after_cancel":{"access_until":"The end of the paid subscription period; after that the account is on a limited free plan","data_kept":"Cancelling doesn't permanently delete your information or content: documents stay viewable on the free plan. On Team and Enterprise accounts, users may be moved to free accounts they own, where content stays until the account is closed","you_lose":["Full editing of your documents (the free plan is view-mostly)","Paid features on each cancelled product"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancel each Lucid product separately: one subscription doesn't cancel another","On Team accounts only the account owner or a billing admin sees Plans & Billing","Cancelling doesn't delete your data; to delete the account and documents, do it after cancelling","There are no refunds, so cancel before the next renewal date"]},"sources":[{"id":"lu1","url":"https://help.lucid.co/hc/en-us/articles/360049862131-Cancel-your-plan","title":"Cancel your plan","publisher":"vendor","quote":"You can cancel your subscription at any time and the change will be made at the end of your current billing cycle.","supports":"when cancelling takes effect"},{"id":"lu2","url":"https://help.lucid.co/hc/en-us/articles/360049862131-Cancel-your-plan","title":"Cancel your plan","publisher":"vendor","quote":"Click your profile icon or initials in the top-right corner.","supports":"the first step"},{"id":"lu3","url":"https://help.lucid.co/hc/en-us/articles/360049862131-Cancel-your-plan","title":"Cancel your plan","publisher":"vendor","quote":"Select Account Settings from the dropdown menu.","supports":"Account Settings"},{"id":"lu4","url":"https://help.lucid.co/hc/en-us/articles/360049862131-Cancel-your-plan","title":"Cancel your plan","publisher":"vendor","quote":"Click Plans & Billing from the navigation menu on the left.","supports":"Plans & Billing"},{"id":"lu5","url":"https://help.lucid.co/hc/en-us/articles/360049862131-Cancel-your-plan","title":"Cancel your plan","publisher":"vendor","quote":"On Team and Enterprise accounts, only the account owner or billing admins can cancel the subscription.","supports":"who can cancel"},{"id":"lu6","url":"https://help.lucid.co/hc/en-us/articles/360049862131-Cancel-your-plan","title":"Cancel your plan","publisher":"vendor","quote":"After canceling a paid subscription, your subscription will not renew and your plan will automatically downgrade to a limited, free plan at the end of your paid subscription period.","supports":"what happens after cancelling"},{"id":"lu7","url":"https://help.lucid.co/hc/en-us/articles/360049862131-Cancel-your-plan","title":"Cancel your plan","publisher":"vendor","quote":"Your documents will remain in your account and you can still view them.","supports":"documents stay viewable"},{"id":"lu8","url":"https://help.lucid.co/hc/en-us/articles/360049862131-Cancel-your-plan","title":"Cancel your plan","publisher":"vendor","quote":"However, you will only have the features available on a free plan, and cannot edit documents with full functionality.","supports":"free-plan limits"},{"id":"lu9","url":"https://help.lucid.co/hc/en-us/articles/360049862131-Cancel-your-plan","title":"Cancel your plan","publisher":"vendor","quote":"Cancelling your paid account does not permanently delete your information and Content from our systems.","supports":"data kept after cancelling"},{"id":"lu10","url":"https://help.lucid.co/hc/en-us/articles/360049862131-Cancel-your-plan","title":"Cancel your plan","publisher":"vendor","quote":"Upon cancellation of a Team or Enterprise account, depending on the Subscription Service, Users may be automatically downgraded to free accounts.","supports":"team users move to free accounts"},{"id":"lu11","url":"https://help.lucid.co/hc/en-us/articles/360049862131-Cancel-your-plan","title":"Cancel your plan","publisher":"vendor","quote":"To permanently delete your account, personal information, and documents from our system, you can do so after you cancel your subscription(s).","supports":"deleting comes after cancelling"},{"id":"lu12","url":"https://help.lucid.co/hc/en-us/articles/360049862131-Cancel-your-plan","title":"Cancel your plan","publisher":"vendor","quote":"There is a no-refund policy for all cancellations.","supports":"no refunds"},{"id":"lu13","url":"https://help.lucid.co/hc/en-us/articles/360049862131-Cancel-your-plan","title":"Cancel your plan","publisher":"vendor","quote":"Individual and Team subscriptions for Lucid can be canceled directly from Account Settings.","supports":"self-serve cancelling"},{"id":"lu14","url":"https://help.lucid.co/hc/en-us/articles/360049862131-Cancel-your-plan","title":"Cancel your plan","publisher":"vendor","quote":"click the three-dot menu next to the Lucid product you would like to cancel.","supports":"the three-dot menu"},{"id":"lu15","url":"https://help.lucid.co/hc/en-us/articles/360049862131-Cancel-your-plan","title":"Cancel your plan","publisher":"vendor","quote":"If you have a subscription to more than one Lucid product, you have to cancel for each product separately.","supports":"cancel each product"},{"id":"lu16","url":"https://help.lucid.co/hc/en-us/articles/360049862131-Cancel-your-plan","title":"Cancel your plan","publisher":"vendor","quote":"From the dropdown menu, select Cancel this plan.","supports":"the Cancel this plan step"},{"id":"lu17","url":"https://help.lucid.co/hc/en-us/articles/360049862131-Cancel-your-plan","title":"Cancel your plan","publisher":"vendor","quote":"Follow the prompts to cancel.","supports":"the final step"},{"id":"lu18","url":"https://help.lucid.co/hc/en-us/articles/360049862131-Cancel-your-plan","title":"Cancel your plan","publisher":"vendor","quote":"If you are on an Enterprise plan, reach out to your Lucid Account Manager or contact Lucid Billing Support for assistance in canceling your subscription.","supports":"the Enterprise route"},{"id":"lu19","url":"https://help.lucid.co/hc/en-us/articles/360049862131-Cancel-your-plan","title":"Cancel your plan","publisher":"vendor","quote":"You can also reach out to support@lucid.co to contact the Lucid Billing Support team.","supports":"the billing support address"},{"id":"lu20","url":"https://help.lucid.co/hc/en-us/articles/360049862131-Cancel-your-plan","title":"Cancel your plan","publisher":"vendor","quote":"you will be redirected to the Lucid Billing Support form to complete your cancellation.","supports":"the Enterprise form"},{"id":"lu21","url":"https://help.lucid.co/hc/en-us/articles/360049862131-Cancel-your-plan","title":"Cancel your plan","publisher":"vendor","quote":"If you are an account owner or billing admin on a Team or Enterprise account, you can opt to downgrade your account in one of two ways:","supports":"who can downgrade"},{"id":"lu22","url":"https://help.lucid.co/hc/en-us/articles/360049862131-Cancel-your-plan","title":"Cancel your plan","publisher":"vendor","quote":"Switch your plan to a Team or Individual subscription","supports":"switching to a cheaper plan"},{"id":"lu23","url":"https://help.lucid.co/hc/en-us/articles/360049862131-Cancel-your-plan","title":"Cancel your plan","publisher":"vendor","quote":"Reduce your license count","supports":"reducing licenses"},{"id":"lu24","url":"https://help.lucid.co/hc/en-us/articles/360049862131-Cancel-your-plan","title":"Cancel your plan","publisher":"vendor","quote":"it likely means you are on a Team or Enterprise account and do not have account owner or billing admin permissions","supports":"why Plans & Billing may be missing"},{"id":"lu25","url":"https://help.lucid.co/hc/en-us/articles/360049862131-Cancel-your-plan","title":"Cancel your plan","publisher":"vendor","quote":"After canceling a trial, your account is automatically downgraded to a limited, free plan.","supports":"cancelling a trial"},{"id":"lu26","url":"https://help.lucid.co/hc/en-us/articles/360049861431-Plans-and-billing-overview","title":"Plans and billing overview","publisher":"vendor","quote":"Both monthly and annual licenses will automatically renew unless they are canceled or the payment collection fails.","supports":"automatic renewal"},{"id":"lu27","url":"https://help.lucid.co/hc/en-us/articles/16324571257492-Export-or-print-a-Lucid-document","title":"Export or print a Lucid document","publisher":"vendor","quote":"Open the More menu from the top-left of the canvas","supports":"where export starts"},{"id":"lu28","url":"https://help.lucid.co/hc/en-us/articles/16324571257492-Export-or-print-a-Lucid-document","title":"Export or print a Lucid document","publisher":"vendor","quote":"Select a file format","supports":"choosing a format"},{"id":"lu29","url":"https://help.lucid.co/hc/en-us/articles/16324571257492-Export-or-print-a-Lucid-document","title":"Export or print a Lucid document","publisher":"vendor","quote":"To export a document as Visio file you must be on an Individual, Team, or Enterprise account","supports":"Visio export needs a paid plan"},{"id":"lu30","url":"https://help.lucid.co/hc/en-us/articles/16324571257492-Export-or-print-a-Lucid-document","title":"Export or print a Lucid document","publisher":"vendor","quote":"Bulk export is not available.","supports":"no bulk export"},{"id":"lu39","url":"https://help.lucid.co/hc/en-us/articles/16324571257492-Export-or-print-a-Lucid-document","title":"Export or print a Lucid document","publisher":"vendor","quote":"PDF, PNG, JPEG, or SVG","supports":"image export formats"},{"id":"lu31","url":"https://help.lucid.co/hc/en-us/articles/41145564140180-Lucid-and-the-EU-Data-Act","title":"Lucid and the EU Data Act","publisher":"vendor","quote":"For EU customers with account-level permissions on Free, Individual, Team, or Enterprise accounts may contact Lucid Support to assist with bulk export into PDF format.","supports":"bulk export for EU customers"},{"id":"lu32","url":"https://help.lucid.co/hc/en-us/articles/41145564140180-Lucid-and-the-EU-Data-Act","title":"Lucid and the EU Data Act","publisher":"vendor","quote":"Depending on the volume of exportable data and complexity of your account, Lucid may charge costs directly incurred by exporting your data for the switching process.","supports":"bulk export may cost"},{"id":"lu33","url":"https://help.lucid.co/hc/en-us/articles/360049831771-Sign-up-for-a-free-Educational-account","title":"Sign up for a free Educational account","publisher":"vendor","quote":"A free Lucid for Education plan is available to individual teachers and students in K-12 and Higher Education.","supports":"the free educational account"},{"id":"lu34","url":"https://help.lucid.co/hc/en-us/articles/360049831771-Sign-up-for-a-free-Educational-account","title":"Sign up for a free Educational account","publisher":"vendor","quote":"You must use the email address assigned to you by your educational institution to qualify for a free Lucid educational account.","supports":"education eligibility"},{"id":"lu35","url":"https://help.lucid.co/hc/en-us/articles/360060889131-Lucid-s-Reseller-and-Channel-Partner-Program","title":"Lucid's Reseller and Channel Partner Program","publisher":"vendor","quote":"To cancel a subscription, reach out to partnerships@lucid.co.","supports":"reseller cancellations"},{"id":"lu36","url":"https://help.lucid.co/hc/en-us/articles/360060889131-Lucid-s-Reseller-and-Channel-Partner-Program","title":"Lucid's Reseller and Channel Partner Program","publisher":"vendor","quote":"Cancellation requests must meet Lucid's terms of service.","supports":"reseller cancellations follow the terms"},{"id":"lu37","url":"https://help.lucid.co/hc/en-us/articles/360060889131-Lucid-s-Reseller-and-Channel-Partner-Program","title":"Lucid's Reseller and Channel Partner Program","publisher":"vendor","quote":"All of Lucid's software is subject to auto-renewals as shown in our terms of service unless otherwise specified.","supports":"reseller licenses auto-renew"},{"id":"lu38","url":"https://help.lucid.co/hc/en-us/articles/360060889131-Lucid-s-Reseller-and-Channel-Partner-Program","title":"Lucid's Reseller and Channel Partner Program","publisher":"vendor","quote":"An invoice is sent to partners as confirmation that the customers' licenses are provisioned.","supports":"Lucid invoices the partner"},{"id":"lu40","url":"https://help.lucid.co/hc/en-us/articles/360060889131-Lucid-s-Reseller-and-Channel-Partner-Program","title":"Lucid's Reseller and Channel Partner Program","publisher":"vendor","quote":"If you would like auto-renewal canceled, it will need to be requested at least 30 days prior to renewal.","supports":"the 30-day notice for reseller licenses"},{"id":"lu41","url":"https://help.lucid.co/hc/en-us/articles/41145564140180-Lucid-and-the-EU-Data-Act","title":"Lucid and the EU Data Act","publisher":"vendor","quote":"If costs will be incurred, Lucid will disclose those in advance in an Order for Professional Services","supports":"export costs are disclosed in advance"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Lucid's full Terms of Service aren't shown on its public terms page, so Enterprise renewal, notice and termination terms aren't confirmed","When an Enterprise cancellation takes effect isn't stated on Lucid's help pages","How Lucid confirms a cancellation isn't stated"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked the cancel article (updated 2026-10-05), plans overview, export, EU Data Act, education and reseller articles; every step and quote confirmed","Reseller route: added the 30-day notice to cancel auto-renewal (lu40)","Education quote updated to the article's current wording (lu33); export costs are disclosed in advance (lu41)","The Lucidchart App Store listing is free with no in-app purchases and needs a Team or Enterprise subscription, so no Apple route is needed"]}},"delete_account":{"url":"https://www.lucidchart.com/users/login","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/lucid","json":"https://stackcut.io/exits/lucid.json","evidence":{"packet_revision":"d4a60a818e7fe8f5ad6c4cc5dc6acea96a7a8d7450442ba85ddf47996d9600b1","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"lucid--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"lucid--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"lucid--reseller-or-partner--r3","channel":"reseller_or_partner","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"lusha","name":"Lusha","category":"marketing_sales","website":"https://www.lusha.com","domains":["lusha.com"],"summary":"Only an account admin can cancel: Account & Settings, Payment & Subscription, Cancel Plan. Cancel at least 14 days before renewal. Access and credits last until the cycle ends, then the account drops to Free and stored credits reset. Export lists first: CSV export is a paid feature. Scale plans cancel through the account manager.","routes":[{"channel":"direct_web","label":"Self-serve paid plan","applies_to":"Self-serve paid plans managed in Account & Settings (not Scale)","who":"An account admin","method":"self_serve","start_url":"https://docs.lusha.com/user-guide/billing-and-payments/how-to-cancel-your-lusha-subscription","steps":[{"do":"Log in to the Lusha dashboard, click your name in the left navigation, then go to Account & Settings and open Payment & Subscription","expect":"The Payment & Subscription tab"},{"do":"Click Cancel Plan","expect":"Continue cancel"},{"do":"Click Continue cancel. The next screen offers a 1- or 2-month freeze (monthly plans); skip it to keep cancelling","expect":"Cancel Subscription"},{"do":"Click Cancel Subscription","expect":"a cancellation reason screen"},{"do":"Select a reason and click Submit","expect":"your plan expiry date under Subscriptions in the Payment & Subscription tab"}],"confirm_by":"The plan expiry date appears under Subscriptions in the Payment & Subscription tab after you submit","effective":"At the end of the current billing cycle; credits stay available until then, and the account then moves to the Free plan","notice":"Submit the cancellation at least 14 days before the renewal date; the terms say the cancellation process may take a few days","refund":"The terms say all payments are non-refundable, with prorated refunds only in narrow cases such as the platform being unavailable or an uncured breach by Lusha. If a refund is pending, don't use credits: that cancels the refund","fees":"The terms say the customer must pay the entire amount for the Term","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s16","s17","s18","s19"]},{"channel":"sales_contract","label":"Scale and contract plans","applies_to":"Scale plans, which are sold through Lusha's sales team (the FAQ says teams over 25 seats or with custom needs move to Scale)","who":"The customer, through its Lusha Account Manager","method":"contact_sales","start_url":null,"steps":[{"do":"Contact your Lusha Account Manager and ask to cancel the Scale plan","expect":null}],"confirm_by":"The Account Manager's confirmation; the help pages don't name another confirmation","effective":"At the end of the subscription term","notice":null,"refund":null,"fees":"The terms say the customer must pay the entire amount for the Term","source_ids":["s14","s9","s20"]}],"pay_less":[{"type":"pause","what":"Freeze a monthly plan for 1 or 2 months, up to twice a year with a 3-month gap, from the cancel flow; it needs admin access, pauses billing and new credits, and keeps your account and data","evidence":"documented","source_ids":["s10","s21","s22"]},{"type":"downgrade","what":"Downgrade to a cheaper plan by asking Lusha Support (dashboard chat or support@lusha.com); it takes effect at the end of the billing cycle, and extra members must be removed first","evidence":"documented","source_ids":["s23","s24","s25"]},{"type":"free_plan","what":"A permanent Free plan: 40 credits a month, one seat, no credit card, and it doesn't expire","evidence":"documented","source_ids":["s15","s26"]}],"export":[{"data":"Your lists (Lusha tables)","how":"Export each list to CSV before the cancellation date, while the account is still on a paid plan","format":"CSV","limits":"CSV export is a paid feature, so it needs a paid plan","source_ids":["s11"]}],"after_cancel":{"access_until":"The end of the current billing cycle; the account then moves to the Free plan","data_kept":"Data collected on a paid plan stays accessible on the free account. Deleting the account removes the account and its data for good: cancel first, then ask Support once on the free plan. No retention period after deletion is stated","you_lose":["Remaining credits: all remaining credits are lost when a subscription is cancelled, and stored credits reset on Free","CSV export, which is a paid feature","Paid plan features and seats beyond the Free plan's one seat"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"After Continue cancel, the next screen offers a 1- or 2-month freeze (monthly plans) before Cancel Subscription; a cancellation reason is asked before Submit","tips":["Only an admin can cancel; a team member without the admin role can't finish it","Cancelling applies to every email that shares the subscription","Revert Cancellation in Payment & Subscription undoes a cancellation before the billing cycle ends","Freezing doesn't cancel billing for good; cancel separately if you want to leave","Export your lists before cancelling, because CSV export is a paid feature","Cancelling is not deleting: to delete the account, cancel first, then contact Support (support@lusha.com)"]},"sources":[{"id":"s1","url":"https://docs.lusha.com/user-guide/billing-and-payments/how-to-cancel-your-lusha-subscription","title":"How to cancel your Lusha subscription","publisher":"vendor","quote":"Cancel Plan","supports":"the cancel button in the Payment & Subscription tab"},{"id":"s2","url":"https://docs.lusha.com/user-guide/billing-and-payments/how-to-cancel-your-lusha-subscription","title":"How to cancel your Lusha subscription","publisher":"vendor","quote":"You can undo the cancellation at any time before the end of your billing cycle.","supports":"undoing a cancellation before the cycle ends"},{"id":"s3","url":"https://docs.lusha.com/user-guide/billing-and-payments/how-to-cancel-your-lusha-subscription","title":"How to cancel your Lusha subscription","publisher":"vendor","quote":"Only Admins can cancel.","supports":"who can cancel"},{"id":"s4","url":"https://www.lusha.com/faq/","title":"Lusha FAQ","publisher":"vendor","quote":"Plans renew automatically, so to avoid the next charge submit the cancellation at least 14 days before the renewal date.","supports":"the notice needed before renewal"},{"id":"s5","url":"https://www.lusha.com/terms_and_conditions","title":"Lusha Terms of Use","publisher":"vendor","quote":"at least fourteen (14) days prior to the expiration of the then-current service period.","supports":"the 14-day notice in the terms"},{"id":"s6","url":"https://www.lusha.com/terms_and_conditions","title":"Lusha Terms of Use","publisher":"vendor","quote":"The effective date for cancellation of the Plan shall be at the end of the current Term.","supports":"when a cancellation takes effect"},{"id":"s7","url":"https://www.lusha.com/pricing/","title":"Lusha Pricing","publisher":"vendor","quote":"Should you choose to cancel, your credits will remain available until the end of your billing period.","supports":"credits last until the billing period ends"},{"id":"s8","url":"https://www.lusha.com/terms_and_conditions","title":"Lusha Terms of Use","publisher":"vendor","quote":"all payments under these Terms are non-refundable","supports":"the no-refund rule"},{"id":"s9","url":"https://www.lusha.com/terms_and_conditions","title":"Lusha Terms of Use","publisher":"vendor","quote":"Customer is obligated to fulfill the entire payment amount for the Term.","supports":"payment owed for the whole term"},{"id":"s10","url":"https://docs.lusha.com/user-guide/billing-and-payments/billing-faq","title":"Billing FAQ","publisher":"vendor","quote":"Yes. You can freeze your account for 1 or 2 months, up to twice per year (with a 3-month gap between freezes).","supports":"the freeze option instead of cancelling"},{"id":"s11","url":"https://www.lusha.com/faq/","title":"Lusha FAQ","publisher":"vendor","quote":"Export your lists first, since CSV export is a paid feature.","supports":"exporting lists before cancelling"},{"id":"s12","url":"https://docs.lusha.com/user-guide/plans-and-upgrades/account-cancellation-what-happens-to-your-credits-and-data","title":"Account cancellation: credits and data","publisher":"vendor","quote":"Data collected while on a paid plan remains accessible on your free account.","supports":"data stays accessible after cancelling"},{"id":"s13","url":"https://docs.lusha.com/user-guide/plans-and-upgrades/account-cancellation-what-happens-to-your-credits-and-data","title":"Account cancellation: credits and data","publisher":"vendor","quote":"All remaining credits are lost when a subscription is cancelled.","supports":"credits are lost on cancelling"},{"id":"s14","url":"https://www.lusha.com/faq/","title":"Lusha FAQ","publisher":"vendor","quote":"Scale cancellations go through your account manager and take effect at the end of the contract term.","supports":"Scale cancellations through the account manager"},{"id":"s15","url":"https://www.lusha.com/pricing/","title":"Lusha Pricing","publisher":"vendor","quote":"Up to 40 credits per month","supports":"the free plan's credit allowance"},{"id":"s16","url":"https://www.lusha.com/terms_and_conditions","title":"Lusha Terms of Use","publisher":"vendor","quote":"a prorated refund of the total prepaid fees for any complete months remaining in the applicable Term","supports":"the availability-failure refund exception"},{"id":"s17","url":"https://www.lusha.com/terms_and_conditions","title":"Lusha Terms of Use","publisher":"vendor","quote":"as the cancellation process may take a few days","supports":"cancellation can take a few days"},{"id":"s18","url":"https://docs.lusha.com/user-guide/plans-and-upgrades/account-cancellation-what-happens-to-your-credits-and-data","title":"Account cancellation: credits and data","publisher":"vendor","quote":"If you are in a refund process, do not use credits - using credits while a refund is pending will nullify the refund.","supports":"using credits cancels a pending refund"},{"id":"s19","url":"https://docs.lusha.com/user-guide/plans-and-upgrades/account-cancellation-what-happens-to-your-credits-and-data","title":"Account cancellation: credits and data","publisher":"vendor","quote":"After cancellation or downgrade, your account becomes a Free plan.","supports":"the account moves to Free after cancelling"},{"id":"s20","url":"https://docs.lusha.com/user-guide/billing-and-payments/how-to-cancel-your-lusha-subscription","title":"How to cancel your Lusha subscription","publisher":"vendor","quote":"cancellations for Scale plans take effect at the end of your subscription term.","supports":"Scale plans cancel through the Account Manager, effective at term end; cancelling vs deleting the account"},{"id":"s21","url":"https://docs.lusha.com/user-guide/billing-and-payments/billing-faq","title":"Billing FAQ","publisher":"vendor","quote":"Freezing is available only to our monthly plans.","supports":"freeze is for monthly plans only"},{"id":"s22","url":"https://docs.lusha.com/user-guide/billing-and-payments/billing-faq","title":"Billing FAQ","publisher":"vendor","quote":"Admin access is required. Freezing doesn't permanently cancel billing - cancel separately if needed.","supports":"freeze needs admin access and doesn't cancel"},{"id":"s23","url":"https://docs.lusha.com/user-guide/plans-and-upgrades/account-cancellation-what-happens-to-your-credits-and-data","title":"Account cancellation: credits and data","publisher":"vendor","quote":"To initiate a downgrade, contact Lusha Support via the chat icon in your dashboard","supports":"downgrades go through Support"},{"id":"s24","url":"https://www.lusha.com/faq/","title":"Lusha FAQ","publisher":"vendor","quote":"Downgrades take effect at the end of the current billing cycle, and your credits stay valid until then.","supports":"when a downgrade takes effect"},{"id":"s25","url":"https://docs.lusha.com/user-guide/plans-and-upgrades/account-cancellation-what-happens-to-your-credits-and-data","title":"Account cancellation: credits and data","publisher":"vendor","quote":"you must remove the excess members before the downgrade can take effect.","supports":"remove extra members before a downgrade"},{"id":"s26","url":"https://www.lusha.com/faq/","title":"Lusha FAQ","publisher":"vendor","quote":"There is a permanent Free plan: 40 credits a month, one seat, no credit card.","supports":"the Free plan's limits"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Lusha's public pages don't list each paid tier's monthly and annual price","Notice periods, renewal terms and any refund for Scale contracts aren't on Lusha's public pages","How long Lusha keeps data after an account is deleted isn't stated in its help center or terms","Lusha's help pages don't say whether a cancellation confirmation email is sent","Lusha's help pages don't mention billing through an app store or a marketplace"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Freeze: available on monthly plans only, needs admin access, and doesn't cancel billing for good","Refund: added the narrow prorated-refund cases in the terms and that using credits cancels a pending refund","Notice: the terms add that cancellation can take a few days","Added the downgrade option (through Support, remove extra members first) and the Free plan's limits","Added that cancelling applies to every email on the subscription, and how deleting the account differs from cancelling","Dropped plan names the pricing page doesn't show"]}},"page":"https://stackcut.io/cancel/lusha","json":"https://stackcut.io/exits/lusha.json","evidence":{"packet_revision":"054e81cf2aff24f6ce53e34c0e584624a13e503f9388500bf7b03ef1617a9cc3","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"lusha--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"lusha--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"mailbird","name":"Mailbird","category":"productivity","website":"https://www.getmailbird.com","domains":["getmailbird.com","support.getmailbird.com","portal.getmailbird.com"],"summary":"Premium subscriptions are billed through FastSpring: cancel on the FastSpring order page, reached via mailbird.onfastspring.com/account or the order link with your MAI subscription ID. Refunds within 14 days of purchase are requested in the MyMailbird portal. Mailbird's pages don't say when a cancellation takes effect.","routes":[{"channel":"reseller_or_partner","label":"Billed through FastSpring","applies_to":"Premium subscriptions bought from Mailbird and billed by FastSpring, identified by a subscription ID that begins with MAI","who":"The buyer. Sign-in is a one-time link sent to the email address on the order.","method":"self_serve","start_url":"https://mailbird.onfastspring.com/account","steps":[{"do":"Open https://mailbird.onfastspring.com/account and enter the email address you bought with to get a one-time access link","expect":"Click here to manage your orders"},{"do":"In the email, click Click here to manage your orders and manage the subscription from your orders dashboard","expect":null},{"do":"If that doesn't work, open https://sites.fastspring.com/mailbird/order/s/XXXXXXXX, replacing XXXXXXXX with the subscription ID from your purchase email (it begins with MAI)","expect":"Cancel your subscription"},{"do":"Choose Cancel your subscription and follow the prompts","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"All customers get a 14-day money-back guarantee; request it in the MyMailbird portal (see the next route). Refunds after 14 days aren't described.","fees":null,"source_ids":["m1","m2","m3","m4","m5","m6","m17"]},{"channel":"direct_web","label":"Refund within 14 days","applies_to":"Purchases made within the last 14 days","who":"The buyer, signed in with the email address used to purchase","method":"self_serve","start_url":null,"steps":[{"do":"On the Mailbird website, open Resources, then MyMailbird, and enter the email address used to purchase Mailbird","expect":null},{"do":"Click the sign-in link Mailbird emails you","expect":null},{"do":"Navigate to the Orders tab and locate the order you want refunded","expect":null},{"do":"Click Request Refund next to the order and follow the on-screen instructions","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"Full refund, no questions asked, if you change your mind within 14 days of purchase","fees":null,"source_ids":["m6","m7","m8","m9","m10","m11","m17","m18","m19"]}],"pay_less":[{"type":"free_plan","what":"You can go back to the free version, which supports one email account and leaves out most paid features.","evidence":"documented","source_ids":["m13","m15","m16"]}],"export":[{"data":"Mailbird's local data: contacts, emails and account settings","how":"Quit Mailbird, then copy the Mailbird folder from your Windows AppData\\Local folder to a safe place; copy it back to restore","format":"A copy of the Mailbird data folder; no separate export format","limits":"Steps are written for Windows. Mailbird doesn't transfer mail server to server; use your email provider's own tools for that","source_ids":["m20"]}],"after_cancel":{"access_until":null,"data_kept":null,"you_lose":["Premium features, which the free version does not include"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Subscriptions are managed on FastSpring's order page; the MyMailbird portal is for licenses, orders and refunds","The refund window is 14 days from purchase; Mailbird's help pages don't describe refunds after that","Use the email address from the original purchase: the FastSpring and MyMailbird sign-ins both depend on it","The free version supports one email account and leaves out most paid features"]},"sources":[{"id":"m1","url":"https://support.getmailbird.com/hc/en-us/articles/12714307699479-How-to-manage-your-Mailbird-subscription","title":"How to manage your Mailbird subscription","publisher":"vendor","quote":"The subscription ID will begin with MAI (for example: MAI123456789) as shown below.","supports":"the MAI subscription ID used to find the order"},{"id":"m2","url":"https://support.getmailbird.com/hc/en-us/articles/12714307699479-How-to-manage-your-Mailbird-subscription","title":"How to manage your Mailbird subscription","publisher":"vendor","quote":"Click the following link to open our secure payment provider's portal:","supports":"FastSpring is the payment provider that manages the subscription"},{"id":"m3","url":"https://support.getmailbird.com/hc/en-us/articles/12714307699479-How-to-manage-your-Mailbird-subscription","title":"How to manage your Mailbird subscription","publisher":"vendor","quote":"You'll be taken to a FastSpring page where you can:","supports":"the FastSpring page offers Cancel your subscription"},{"id":"m4","url":"https://support.getmailbird.com/hc/en-us/articles/12714307699479-How-to-manage-your-Mailbird-subscription","title":"How to manage your Mailbird subscription","publisher":"vendor","quote":"Enter your email address to receive a one-time access link.","supports":"sign-in is a one-time link sent by email"},{"id":"m5","url":"https://support.getmailbird.com/hc/en-us/articles/12714307699479-How-to-manage-your-Mailbird-subscription","title":"How to manage your Mailbird subscription","publisher":"vendor","quote":"with your subscription ID (which begins with MAI).","supports":"the order link uses the MAI subscription ID"},{"id":"m6","url":"https://support.getmailbird.com/hc/en-us/articles/4484298105879-How-do-refunds-work","title":"How do refunds work?","publisher":"vendor","quote":"If you change your mind about Mailbird for any reason within 14 days of your purchase","supports":"the 14-day refund window"},{"id":"m7","url":"https://support.getmailbird.com/hc/en-us/articles/4484298105879-How-do-refunds-work","title":"How do refunds work?","publisher":"vendor","quote":"you are eligible to request a full refund—no questions asked.","supports":"no-questions refund inside the window"},{"id":"m8","url":"https://support.getmailbird.com/hc/en-us/articles/4484298105879-How-do-refunds-work","title":"How do refunds work?","publisher":"vendor","quote":"you must now submit your refund request directly through the MyMailbird customer portal.","supports":"refunds are requested in the MyMailbird portal"},{"id":"m9","url":"https://support.getmailbird.com/hc/en-us/articles/4484298105879-How-do-refunds-work","title":"How do refunds work?","publisher":"vendor","quote":"To access your orders, make sure you sign in using the same email address that was originally used to purchase Mailbird.","supports":"sign in with the purchase email"},{"id":"m10","url":"https://support.getmailbird.com/hc/en-us/articles/4484298105879-How-do-refunds-work","title":"How do refunds work?","publisher":"vendor","quote":"Click Request Refund next to the applicable order.","supports":"the refund button in the Orders tab"},{"id":"m11","url":"https://www.getmailbird.com/pricing/","title":"Mailbird pricing","publisher":"vendor","quote":"If you're not satisfied, get a full refund within 14 days.","supports":"the refund guarantee on the pricing page"},{"id":"m13","url":"https://www.getmailbird.com/","title":"Mailbird","publisher":"vendor","quote":"Upgrade from free to Premium whenever you like, or go back to the free version.","supports":"you can move back to the free version"},{"id":"m15","url":"https://support.getmailbird.com/hc/en-us/articles/22564569803287-Key-differences-between-our-licenses","title":"Key differences between our licenses","publisher":"vendor","quote":"It does not include most of the features available in our paid plans.","supports":"what the free version leaves out"},{"id":"m16","url":"https://support.getmailbird.com/hc/en-us/articles/22564569803287-Key-differences-between-our-licenses","title":"Key differences between our licenses","publisher":"vendor","quote":"Support for 1 email account","supports":"the free version covers one email account"},{"id":"m17","url":"https://www.getmailbird.com/pricing/","title":"Mailbird pricing","publisher":"vendor","quote":"All customers get a 14-day money back guarantee","supports":"the 14-day money-back guarantee for all customers"},{"id":"m18","url":"https://support.getmailbird.com/hc/en-us/articles/39121847435543-MyMailbird-Mailbird-s-Customer-Portal","title":"MyMailbird - Mailbird's Customer Portal","publisher":"vendor","quote":"you will receive a magic link via email to securely log in","supports":"signing in to MyMailbird by emailed link"},{"id":"m19","url":"https://support.getmailbird.com/hc/en-us/articles/4484298105879-How-do-refunds-work","title":"How do refunds work?","publisher":"vendor","quote":"Navigate to the Orders tab.","supports":"the Orders tab step"},{"id":"m20","url":"https://support.getmailbird.com/hc/en-us/articles/115003544187-How-to-backup-your-email-data","title":"How to backup your email data","publisher":"vendor","quote":"Mailbird offers a simple and effective way to back up important data such as your contacts, your emails","supports":"what the backup covers"},{"id":"m21","url":"https://www.getmailbird.com/pricing/","title":"Mailbird pricing","publisher":"vendor","quote":"You can change your license to suit your needs at any time.","supports":"changing license type"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Mailbird's help pages and terms don't say whether the yearly Premium plan renews automatically","Mailbird's help pages don't say whether cancelling ends Premium straight away or at the end of the paid year, or whether a cancellation is confirmed by email","Refunds after the 14-day window, and refunds on yearly renewals, aren't covered on Mailbird's help pages","The site shows Microsoft Store and Apple App Store badges, but Mailbird's help pages don't say whether Premium bought through either store is managed or cancelled there","How long Mailbird keeps account or license data after cancelling isn't documented","The pricing page lists a Pay Once license and says you can change your license at any time; whether a yearly subscription can be switched to Pay Once isn't spelled out"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Clarified the FastSpring steps: the order link with the MAI ID is the fallback, and it's where Cancel your subscription is listed; fixed the order-link quote","Refund route: MyMailbird sign-in is from the website's Resources menu with an emailed link; removed an unsourced portal address","Added the pricing page's 14-day money-back guarantee for all customers","Added the documented local backup of contacts, emails and settings","Mailbird's help center couldn't be re-read word for word by our page checker; its quotes were confirmed by reading the pages directly"]}},"page":"https://stackcut.io/cancel/mailbird","json":"https://stackcut.io/exits/mailbird.json","evidence":{"packet_revision":"3f60936c99f1468d647a9f8bf80e747f4619a1d81826d7f2841627dbdd7f696b","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"mailbird--reseller-or-partner--r1","channel":"reseller_or_partner","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"mailbird--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"mailchimp","name":"Mailchimp","category":"marketing_sales","website":"https://mailchimp.com","domains":["mailchimp.com"],"summary":"Monthly plans: the Owner or an Admin downgrades to Free under Account, Billing, Monthly plans or credits (effective next billing cycle), pauses for 3 or 6 months, or deletes the account under Settings, Manage my plan. The paid-to-Free downgrade works only once per account. Annual plans: contact sales.","routes":[{"channel":"direct_web","label":"Monthly plan: downgrade to Free","applies_to":"Monthly Paid Marketing Plans billed by Mailchimp, when you want to keep the account on the Free plan (or a cheaper paid plan)","who":"The account Owner or an Admin (Admins have the same permissions as the Owner)","method":"self_serve","start_url":null,"steps":[{"do":"Click your profile icon and choose Account (or Account & billing)","expect":"the Billing drop-down"},{"do":"Click the Billing drop-down and choose Monthly plans or credits","expect":"the Marketing Plan section"},{"do":"In the Marketing Plan section, click Change Plan, choose the Free plan (and a contact limit), then click Downgrade","expect":"a review of which features you will and won't have access to, and any changes you must make first (deleting contacts, seats or audiences)"},{"do":"Tick the confirmation checkbox (scroll down if needed), then click Downgrade in the Estimate for your future plan sidebar","expect":null}],"confirm_by":null,"effective":"The downgrade takes effect at the beginning of the next billing cycle","notice":null,"refund":"No refund or credit on monthly Paid Marketing Plans, and previously billed charges aren't refunded","fees":"Charges for going over your plan's usage limits in the prior billing cycle are still due even if you downgrade to the Free plan before they are billed","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s14"]},{"channel":"direct_web","label":"Delete the account","applies_to":"Any Mailchimp account (Free or monthly paid) that you want to close permanently","who":"The account Owner or an Admin","method":"self_serve","start_url":null,"steps":[{"do":"Export and back up your data first, and pay any outstanding balance","expect":null},{"do":"Click your profile icon and choose Account & billing or Account (depending on your user type)","expect":"the Settings drop-down"},{"do":"Click the Settings drop-down, choose Manage my plan, then click Delete my account","expect":"Continue to delete"},{"do":"When you're ready, click Continue to delete","expect":"the confirmation fields"},{"do":"Confirm your password, enter DELETE in the confirmation fields, then click Permanently delete","expect":null}],"confirm_by":null,"effective":"The account is permanently closed and can't be restored","notice":null,"refund":"No refund or credit on monthly Paid Marketing Plans; Mailchimp's policy is no refunds unless a system malfunction caused a problem or the account was terminated without cause","fees":"Any outstanding balance must be paid before you can delete the account","source_ids":["s1","s2","s12","s15","s16","s17","s18","s19","s20","s21","s47","s50"]},{"channel":"sales_contract","applies_to":"Annual Paid Marketing Plans","who":"The account Owner or an Admin, through Mailchimp sales","method":"contact_sales","start_url":null,"steps":[{"do":"Contact Mailchimp sales and ask to close the account (the Terms say this is how to stop using an annual plan during its billing cycle)","expect":null},{"do":"Within 60 days of purchase, you can instead ask Mailchimp customer service (Contact page, Billing topic) for a full refund of the annual fee","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"60-day money-back guarantee: a full refund of the annual subscription fee if requested within 60 days of the purchase date; after that, closing the account through sales brings no refund","fees":null,"source_ids":["s22","s23","s24","s25","s46","s54"]}],"pay_less":[{"type":"pause","what":"Pause the Marketing plan for 3 or 6 months to stop monthly billing (Settings, Manage my plan, Pause my plan); at most 2 pauses every 12 months. Your data is kept and you can still create emails, view reports and manage your audience. When the pause ends you're usually charged automatically and your previous plan resumes; to restart early, use the alert banner","evidence":"documented","source_ids":["s26","s27","s28","s29","s30","s31","s45","s53"]},{"type":"free_plan","what":"Free plan: up to 250 contacts and 500 sends a month (daily limit 250), 1 seat with Owner permissions. You can move from a paid plan to Free only once in the life of the account","evidence":"documented","source_ids":["s33","s34","s11"]},{"type":"downgrade","what":"Choose a cheaper plan or a lower contact limit with Change Plan on the Monthly plans or credits page; it takes effect at the next billing cycle","evidence":"documented","source_ids":["s5","s6","s10"]},{"type":"student_or_nonprofit","what":"15% discount for verified nonprofit organizations and charities, requested through the Contact page (Topic: Billing); annual plans aren't eligible","evidence":"documented","source_ids":["s35","s36","s48"]}],"export":[{"data":"Emails (a CSV of regular emails with their HTML and TXT content), audiences (subscribed, unsubscribed, cleaned and transactional contacts), reports, email templates, content studio files, plus SMS, events, appointments and ecommerce data","how":"Click your profile icon, then Account; open the Settings drop-down, choose Manage my data, tick each type of data, pick a time frame, and click Export Data","format":"A single ZIP file, downloaded from the Manage my data page","limits":"One account export per 24 hours; a large export can take up to 24 hours. Deleting the account removes this data permanently, so export first","source_ids":["s37","s38","s39","s40","s41","s42","s43","s44","s15"]}],"after_cancel":{"access_until":"Downgrade: the paid plan runs until the next billing cycle begins. Deleting: the account closes permanently","data_kept":"Pausing keeps your data. Deleting removes all audience data, campaign archives and reports, and can't be undone; under the Terms, Mailchimp may permanently delete a terminated account and all its data","you_lose":["After a downgrade: paid features, and any contacts, seats or audiences over the Free plan limits (you must delete them first)","After deleting: audiences, campaign archives and reports, permanently","After deleting: your username, which can't be used on a future account"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["The paid-to-Free downgrade is allowed only once in the life of the account; pausing for 3 or 6 months is the reversible option","Pausing or downgrading the Marketing plan doesn't end a Websites plan or other add-ons: check the billing estimate on the Monthly plans or credits page, and cancel a Websites plan separately in the account (it ends on the last day of the paid billing cycle)","Only the Owner or an Admin can change billing or close the account","Annual plans are closed through sales, not in the account settings","Pay any outstanding balance before deleting, and export data first: deletion can't be undone","Pay As You Go credits bought on or after May 15, 2019 expire 12 months after purchase"]},"sources":[{"id":"s1","url":"https://mailchimp.com/help/manage-user-levels-in-your-account/","title":"Manage User Levels in Your Account","publisher":"vendor","quote":"Owners can perform all actions in the account, including inviting new users, editing billing information, and closing the account.","supports":"the Owner can change billing and close the account"},{"id":"s2","url":"https://mailchimp.com/help/manage-user-levels-in-your-account/","title":"Manage User Levels in Your Account","publisher":"vendor","quote":"The Admin has the same permissions as the Owner.","supports":"Admins can do the same"},{"id":"s3","url":"https://mailchimp.com/help/change-or-pause-your-pricing-plan/","title":"Change or Pause Your Marketing Plan","publisher":"vendor","quote":"Click your profile icon and choose Account.","supports":"where the downgrade flow starts"},{"id":"s4","url":"https://mailchimp.com/help/change-or-pause-your-pricing-plan/","title":"Change or Pause Your Marketing Plan","publisher":"vendor","quote":"Click the Billing drop-down and choose Monthly plans or credits.","supports":"the billing page"},{"id":"s5","url":"https://mailchimp.com/help/change-or-pause-your-pricing-plan/","title":"Change or Pause Your Marketing Plan","publisher":"vendor","quote":"In the Marketing Plan section, click Change Plan.","supports":"the Change Plan step"},{"id":"s6","url":"https://mailchimp.com/help/change-or-pause-your-pricing-plan/","title":"Change or Pause Your Marketing Plan","publisher":"vendor","quote":"Choose your plan and select your contact limit from the contact amount drop-down.","supports":"choosing the lower plan"},{"id":"s7","url":"https://mailchimp.com/help/change-or-pause-your-pricing-plan/","title":"Change or Pause Your Marketing Plan","publisher":"vendor","quote":"Review your downgrade. We'll show you which features you will and won't have access to after your downgrade.","supports":"the review screen"},{"id":"s8","url":"https://mailchimp.com/help/change-or-pause-your-pricing-plan/","title":"Change or Pause Your Marketing Plan","publisher":"vendor","quote":"Changes could include deleting contacts, seats, or audiences.","supports":"changes required before downgrading"},{"id":"s9","url":"https://mailchimp.com/help/change-or-pause-your-pricing-plan/","title":"Change or Pause Your Marketing Plan","publisher":"vendor","quote":"In the Estimate for your future plan sidebar (you may need to scroll up to see this), click Downgrade.","supports":"the final Downgrade step"},{"id":"s10","url":"https://mailchimp.com/help/change-or-pause-your-pricing-plan/","title":"Change or Pause Your Marketing Plan","publisher":"vendor","quote":"The downgrade will take effect at the beginning of the next billing cycle.","supports":"when a downgrade takes effect"},{"id":"s11","url":"https://mailchimp.com/help/change-or-pause-your-pricing-plan/","title":"Change or Pause Your Marketing Plan","publisher":"vendor","quote":"You can downgrade from any paid plan to a Free plan only once over the life of your account.","supports":"the once-only Free downgrade"},{"id":"s12","url":"https://mailchimp.com/legal/terms/","title":"Mailchimp Standard Terms of Use","publisher":"vendor","quote":"You won't be entitled to a refund or credit from us under any circumstance on monthly Paid Marketing Plans.","supports":"no refunds on monthly plans"},{"id":"s13","url":"https://mailchimp.com/legal/terms/","title":"Mailchimp Standard Terms of Use","publisher":"vendor","quote":"You will not receive a refund for previously billed charges.","supports":"no refund of charges already billed when downgrading"},{"id":"s14","url":"https://mailchimp.com/legal/terms/","title":"Mailchimp Standard Terms of Use","publisher":"vendor","quote":"even if the Term ends or you downgrade to a Free Marketing Plan (defined below) before that payment is otherwise due.","supports":"overage charges are still owed after a downgrade"},{"id":"s15","url":"https://mailchimp.com/help/close-an-account/","title":"Pause or Cancel Your Account","publisher":"vendor","quote":"Before you delete your account, back up your data","supports":"export before deleting"},{"id":"s16","url":"https://mailchimp.com/help/close-an-account/","title":"Pause or Cancel Your Account","publisher":"vendor","quote":"You must pay any outstanding balance before you delete your account","supports":"outstanding balance must be paid"},{"id":"s17","url":"https://mailchimp.com/help/close-an-account/","title":"Pause or Cancel Your Account","publisher":"vendor","quote":"Click the Settings drop-down and choose Manage my plan.","supports":"where deleting (and pausing) starts"},{"id":"s18","url":"https://mailchimp.com/help/close-an-account/","title":"Pause or Cancel Your Account","publisher":"vendor","quote":"Once you're ready to proceed, click Continue to delete","supports":"the Continue to delete step"},{"id":"s19","url":"https://mailchimp.com/help/close-an-account/","title":"Pause or Cancel Your Account","publisher":"vendor","quote":"Confirm your password and enter DELETE in the confirmation fields","supports":"the final delete confirmation"},{"id":"s20","url":"https://mailchimp.com/help/close-an-account/","title":"Pause or Cancel Your Account","publisher":"vendor","quote":"After an account is deleted, it's permanently closed and cannot be restored","supports":"deletion is permanent"},{"id":"s21","url":"https://mailchimp.com/help/close-an-account/","title":"Pause or Cancel Your Account","publisher":"vendor","quote":"We remove all data associated with audiences, campaign archives, and reports","supports":"what deleting removes"},{"id":"s22","url":"https://mailchimp.com/legal/terms/","title":"Mailchimp Standard Terms of Use","publisher":"vendor","quote":"If you decide you no longer want to use your annual Paid Marketing Plan during your billing cycle, you can close your account by contacting sales.","supports":"annual plans are closed through sales"},{"id":"s23","url":"https://mailchimp.com/legal/terms/","title":"Mailchimp Standard Terms of Use","publisher":"vendor","quote":"We offer a 60 day money-back guarantee for Members who purchase an annual Paid Marketing Plan.","supports":"the annual-plan money-back guarantee"},{"id":"s24","url":"https://mailchimp.com/legal/terms/","title":"Mailchimp Standard Terms of Use","publisher":"vendor","quote":"Requests must be made within 60 days from the purchase date to be eligible for a refund.","supports":"the 60-day refund window"},{"id":"s25","url":"https://mailchimp.com/legal/terms/","title":"Mailchimp Standard Terms of Use","publisher":"vendor","quote":"When you sign up for a Paid Marketing Plan, you agree to monthly or annually recurring billing, starting on the date you sign up.","supports":"monthly and annual recurring billing"},{"id":"s26","url":"https://mailchimp.com/help/close-an-account/","title":"Pause or Cancel Your Account","publisher":"vendor","quote":"Pause your Marketing plan to stop monthly billing","supports":"pausing stops billing"},{"id":"s27","url":"https://mailchimp.com/help/close-an-account/","title":"Pause or Cancel Your Account","publisher":"vendor","quote":"Use the radio buttons to choose to pause your plan for 3 months or 6 months","supports":"pause lengths"},{"id":"s28","url":"https://mailchimp.com/help/close-an-account/","title":"Pause or Cancel Your Account","publisher":"vendor","quote":"You are limited to 2 pauses every 12 months","supports":"the pause limit"},{"id":"s29","url":"https://mailchimp.com/help/close-an-account/","title":"Pause or Cancel Your Account","publisher":"vendor","quote":"Pausing retains your data so you can use the account again","supports":"a pause keeps your data"},{"id":"s30","url":"https://mailchimp.com/help/close-an-account/","title":"Pause or Cancel Your Account","publisher":"vendor","quote":"You will still be able to create and edit emails, view reports, and manage your audience.","supports":"what you can do while paused"},{"id":"s31","url":"https://mailchimp.com/help/close-an-account/","title":"Pause or Cancel Your Account","publisher":"vendor","quote":"Your Websites plan will remain active","supports":"a Websites plan isn't paused"},{"id":"s32","url":"https://mailchimp.com/help/close-an-account/","title":"Pause or Cancel Your Account","publisher":"vendor","quote":"After you pause your plan, check the billing estimate on your Monthly plans or credits page to check for other active plans or add ons.","supports":"other plans and add-ons may keep billing"},{"id":"s33","url":"https://mailchimp.com/help/about-mailchimp-pricing-plans/","title":"About Mailchimp Pricing Plans","publisher":"vendor","quote":"The Free plan includes up to 250 contacts and 500 sends per month, with a daily send limit of 250.","supports":"Free plan limits"},{"id":"s34","url":"https://mailchimp.com/help/about-mailchimp-pricing-plans/","title":"About Mailchimp Pricing Plans","publisher":"vendor","quote":"1 seat, with Owner permissions","supports":"Free plan seats"},{"id":"s35","url":"https://mailchimp.com/help/about-nonprofit-discount/","title":"About the Nonprofit Discount","publisher":"vendor","quote":"15% discount to verified nonprofit organizations and charities","supports":"the nonprofit discount"},{"id":"s36","url":"https://mailchimp.com/legal/terms/","title":"Mailchimp Standard Terms of Use","publisher":"vendor","quote":"Annual Paid Marketing Plans are not eligible for introductory promotional discounts or non-profit discounts.","supports":"annual plans get no nonprofit discount"},{"id":"s37","url":"https://mailchimp.com/help/export-back-up-data/","title":"Export and Back Up Account Data","publisher":"vendor","quote":"Click the Settings drop-down and choose Manage my data.","supports":"where the export starts"},{"id":"s38","url":"https://mailchimp.com/help/export-back-up-data/","title":"Export and Back Up Account Data","publisher":"vendor","quote":"Check the box next to each type of data you want to export.","supports":"choosing what to export"},{"id":"s39","url":"https://mailchimp.com/help/export-back-up-data/","title":"Export and Back Up Account Data","publisher":"vendor","quote":"We'll bundle all of your data into a single ZIP file, which you can download from the Manage my data page.","supports":"the export format"},{"id":"s40","url":"https://mailchimp.com/help/export-back-up-data/","title":"Export and Back Up Account Data","publisher":"vendor","quote":"You're allowed 1 account export per 24-hour period.","supports":"the export limit"},{"id":"s41","url":"https://mailchimp.com/help/export-back-up-data/","title":"Export and Back Up Account Data","publisher":"vendor","quote":"Allow up to 24 hours for the export if you have a lot of data.","supports":"how long an export takes"},{"id":"s42","url":"https://mailchimp.com/help/export-back-up-data/","title":"Export and Back Up Account Data","publisher":"vendor","quote":"Folders with separate files for cleaned contacts, subscribed contacts, transactional (non-subscribed contacts), and unsubscribed contacts.","supports":"audience data in the export"},{"id":"s43","url":"https://mailchimp.com/help/export-back-up-data/","title":"Export and Back Up Account Data","publisher":"vendor","quote":"A CSV of all regular emails on the Campaigns page.","supports":"email data in the export"},{"id":"s44","url":"https://mailchimp.com/help/export-back-up-data/","title":"Export and Back Up Account Data","publisher":"vendor","quote":"A folder with HTML files for all your email templates.","supports":"templates in the export"},{"id":"s45","url":"https://mailchimp.com/help/close-an-account/","title":"Pause or Cancel Your Account","publisher":"vendor","quote":"To restart your plan, log in to your Mailchimp account and click restart your plan in the alert banner.","supports":"restarting after a pause"},{"id":"s46","url":"https://mailchimp.com/legal/terms/","title":"Mailchimp Standard Terms of Use","publisher":"vendor","quote":"If you are not satisfied with your annual Paid Marketing Plan for any reason, you may request a full refund of your annual subscription fee","supports":"requesting the annual refund"},{"id":"s47","url":"https://mailchimp.com/help/close-an-account/","title":"Pause or Cancel Your Account","publisher":"vendor","quote":"Click your profile icon and choose Account & billing or Account, depending on your user type","supports":"where deleting starts"},{"id":"s48","url":"https://mailchimp.com/help/about-nonprofit-discount/","title":"About the Nonprofit Discount","publisher":"vendor","quote":"Click the Topic drop-down, then choose Billing","supports":"how to request the nonprofit discount"},{"id":"s49","url":"https://mailchimp.com/legal/terms/","title":"Mailchimp Standard Terms of Use","publisher":"vendor","quote":"Once your account is terminated, you acknowledge and agree that we may permanently delete your account and all the data associated with it, including your Campaigns.","supports":"data after termination"},{"id":"s50","url":"https://mailchimp.com/help/about-mailchimps-refund-policy/","title":"About Mailchimp's Refund Policy","publisher":"vendor","quote":"As a company policy, we do not issue refunds unless a system malfunction caused a problem or your account was terminated without cause.","supports":"the general refund policy"},{"id":"s51","url":"https://mailchimp.com/legal/terms/","title":"Mailchimp Standard Terms of Use","publisher":"vendor","quote":"the username will no longer be available for use on any future accounts and cannot be reclaimed.","supports":"the username can't be reused"},{"id":"s52","url":"https://mailchimp.com/legal/terms/","title":"Mailchimp Standard Terms of Use","publisher":"vendor","quote":"Pay as You Go Credits purchased on or after May 15, 2019 roll over each month, and expire 12 months after purchase.","supports":"Pay As You Go credits expire"},{"id":"s53","url":"https://mailchimp.com/help/close-an-account/","title":"Pause or Cancel Your Account","publisher":"vendor","quote":"In most cases, you'll be charged automatically and resume your previous plan.","supports":"billing restarts automatically when a pause ends"},{"id":"s54","url":"https://mailchimp.com/legal/terms/","title":"Mailchimp Standard Terms of Use","publisher":"vendor","quote":"You will not receive a refund (unless you are within the 60 day money-back guarantee period).","supports":"closing an annual plan through sales brings no refund after 60 days"},{"id":"s55","url":"https://mailchimp.com/legal/terms/","title":"Mailchimp Standard Terms of Use","publisher":"vendor","quote":"If you wish to cancel your Websites Plan, you may do so within your Mailchimp account, and cancellation will be effective on the last date of the current billing cycle","supports":"a Websites plan is cancelled separately and ends at the end of the paid cycle"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["The Terms say annual plans bill on an annually recurring basis but give no notice period before renewal; the only documented way out mid-cycle is contacting sales","What confirms a downgrade or deletion (an email or a status on the billing page) is not documented","Whether the downgrade or delete flow shows a retention offer or asks for a reason is not documented","The help pages read don't describe cancelling in the mobile app or billing through Apple or Google"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Pause: added that billing usually restarts automatically when the pause ends","Annual route: closing through sales after the 60-day guarantee brings no refund","Tip: a Websites plan is cancelled separately and ends on the last day of the paid cycle","Unverified line on annual renewal reworded: the Terms do say annual billing recurs"]}},"delete_account":{"url":"https://kb.mailchimp.com/article/how-do-i-close-my-account","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"mailchimp","name":"Mailchimp","recipes":[{"id":"replace-mailchimp","title":"Email marketing","best_year_one_net":106}]},"page":"https://stackcut.io/cancel/mailchimp","json":"https://stackcut.io/exits/mailchimp.json","evidence":{"packet_revision":"4c055c1e061298ef7c10408d23c4273bcb3d98828c1afb7b3974f65a991bea65","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"mailchimp--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"mailchimp--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"mailchimp--sales-contract--r3","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"mailerlite","name":"MailerLite","category":"marketing_sales","website":"https://www.mailerlite.com","domains":["mailerlite.com"],"summary":"An admin cancels in Account settings, Plan and billing, Cancel subscription; the plan runs to the end of the billing cycle, then the account drops to the Free plan with data kept. Disconnect custom domains first or the cancel won't start. Refunds are rare. A two-month pause is available.","routes":[{"channel":"direct_web","applies_to":"MailerLite paid plans, monthly or annual: Comfort and Power (formerly Growing Business and Advanced)","who":"An account administrator (if you don't see Plan and billing, contact the account administrator)","method":"self_serve","start_url":"https://dashboard.mailerlite.com/billing","steps":[{"do":"If landing pages or websites use a custom domain, disconnect or remove the domain first","expect":null},{"do":"Go to Account settings, then Plan and billing","expect":"Cancel subscription"},{"do":"Scroll down and click Cancel subscription","expect":null},{"do":"Follow the prompts to confirm your cancellation","expect":null}],"confirm_by":null,"effective":"You keep your current plan until it expires and aren't charged for the next period; the account then moves to the Free plan","notice":null,"refund":"No refunds for unused or partially used plans, or for forgetting to cancel. Individuals using MailerLite for non-business purposes can ask for a refund within 14 calendar days of agreeing to the terms; any refund only within 30 days of the last transaction","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13"]}],"pay_less":[{"type":"free_plan","what":"The Free plan you drop to: up to 250 active subscribers, 2,500 emails a month, 3 automations, 3 forms, 1 digital product, 1 landing page and 1 website","evidence":"documented","source_ids":["s14","s15","s16"]},{"type":"pause","what":"Pause the subscription: no charges for 2 months and Free plan limits apply, then it auto-renews (the account owner is notified 5 days before). Only once per calendar year","evidence":"documented","source_ids":["s17","s18","s19","s20"]},{"type":"downgrade","what":"Move from Power to Comfort with Upgrade or downgrade on Plan and billing; the current plan finishes its billing cycle first. Not possible while you're over the lower plan's limits","evidence":"documented","source_ids":["s21","s22","s23"]},{"type":"annual_billing","what":"Annual plans get an automatic 10% discount (they auto-renew until cancelled)","evidence":"documented","source_ids":["s24","s25"]},{"type":"student_or_nonprofit","what":"30% off for nonprofit organizations that send proof of status through the Contact us page; discounts don't combine","evidence":"documented","source_ids":["s26","s27"]}],"export":[{"data":"Subscribers (active, unconfirmed, unsubscribed, bounced and spam complaints) with the fields you choose","how":"Open the Subscribers page, select the subscribers, toggle the columns to include, then click Actions and choose the export type","format":"CSV or CSV for Excel","limits":"Account administrators only","source_ids":["s28","s29","s30","s43"]}],"after_cancel":{"access_until":"The end of the current billing cycle; the account then moves to the Free plan","data_kept":"Subscribers, campaigns and reports stay in the account on the Free plan. Legacy (Classic) accounts stay usable within Free plan limits for 30 days; after that you can still log in and export your data but can't add subscribers, create content or send. MailerLite may delete accounts inactive for 3 years (with 60 days to export first); a deletion request is completed within 30 days","you_lose":["Custom domains on landing pages and websites","Pre-made templates, some automation features and the Preference center","Extra users: they are removed automatically in the downgrade","Anything beyond the Free plan's limits (250 active subscribers, 2,500 emails a month)"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Disconnect custom domains from landing pages and websites before cancelling, or the cancellation can't start","Cancelling is not deleting: the account stays on the Free plan. Deleting is separate (Account settings, Company profile, Account deletion; admins only) and can be undone within a 25-day grace period","The 14-day premium trial needs no card and no cancelling: the account reverts to the Free plan","A paused subscription renews by itself after two months","Plans renew automatically, monthly or annual, until cancelled"]},"sources":[{"id":"s1","url":"https://www.mailerlite.com/help/plan-and-billing","title":"Everything about your subscription plan and billing","publisher":"vendor","quote":"Head to Account Settings, then Plan and billing.","supports":"where the cancel flow starts"},{"id":"s2","url":"https://www.mailerlite.com/help/plan-and-billing","title":"Everything about your subscription plan and billing","publisher":"vendor","quote":"Scroll down and click the Cancel subscription button.","supports":"the cancel step"},{"id":"s3","url":"https://www.mailerlite.com/help/cancel-my-subscription","title":"What happens when I cancel my subscription?","publisher":"vendor","quote":"Follow the prompts to confirm your cancellation.","supports":"the confirm step"},{"id":"s4","url":"https://www.mailerlite.com/help/cancel-my-subscription","title":"What happens when I cancel my subscription?","publisher":"vendor","quote":"Canceling your subscription removes access to custom domains, and any existing custom domains need to be disconnected/removed from landing pages and websites first to successfully initiate the plan cancellation.","supports":"custom domains must be removed first"},{"id":"s5","url":"https://www.mailerlite.com/help/plan-and-billing","title":"Everything about your subscription plan and billing","publisher":"vendor","quote":"If you do not see this page or the Upgrade page, please contact the account administrator.","supports":"who can cancel"},{"id":"s6","url":"https://www.mailerlite.com/help/plan-and-billing","title":"Everything about your subscription plan and billing","publisher":"vendor","quote":"When you cancel your plan, you will keep your current plan until it expires, but you will not be automatically charged for the next month.","supports":"when cancelling takes effect"},{"id":"s7","url":"https://www.mailerlite.com/help/cancel-my-subscription","title":"What happens when I cancel my subscription?","publisher":"vendor","quote":"Once you cancel your subscription, your account will automatically downgrade to the Free plan after your current billing cycle ends.","supports":"the account moves to the Free plan"},{"id":"s8","url":"https://www.mailerlite.com/help/mailerlite-refund-policy","title":"About MailerLite's refund policy","publisher":"vendor","quote":"We do not refund any unused or partially used plans (monthly or yearly) when you did not use or partially used the Services, and/or forgot to cancel your plan","supports":"no refunds for unused plans"},{"id":"s9","url":"https://www.mailerlite.com/help/mailerlite-refund-policy","title":"About MailerLite's refund policy","publisher":"vendor","quote":"you have a right to request a refund within 14 calendar days from the day of agreeing to MailerLite's terms.","supports":"the 14-day consumer refund right"},{"id":"s10","url":"https://www.mailerlite.com/help/mailerlite-refund-policy","title":"About MailerLite's refund policy","publisher":"vendor","quote":"The refund can only be made within 30 days from the last transaction date.","supports":"the 30-day limit on any refund"},{"id":"s11","url":"https://www.mailerlite.com/legal/terms-of-service","title":"Terms of Use","publisher":"vendor","quote":"Legacy (Classic) and new MailerLite subscription plans renew automatically, unless you choose to cancel.","supports":"plans auto-renew"},{"id":"s12","url":"https://www.mailerlite.com/legal/terms-of-service","title":"Terms of Use","publisher":"vendor","quote":"You can cancel any time on the Plan and Billing page within your Account Settings.","supports":"cancel any time, no notice"},{"id":"s13","url":"https://www.mailerlite.com/legal/terms-of-service","title":"Terms of Use","publisher":"vendor","quote":"There is no other circumstance in which you will be entitled to a refund from us","supports":"refunds are limited"},{"id":"s14","url":"https://www.mailerlite.com/help/cancel-my-subscription","title":"What happens when I cancel my subscription?","publisher":"vendor","quote":"The Free plan supports up to 250 active subscribers.","supports":"Free plan subscriber limit"},{"id":"s15","url":"https://www.mailerlite.com/help/cancel-my-subscription","title":"What happens when I cancel my subscription?","publisher":"vendor","quote":"The Free plan restricts the number of emails you can send per month to 2,500.","supports":"Free plan sending limit"},{"id":"s16","url":"https://www.mailerlite.com/help/cancel-my-subscription","title":"What happens when I cancel my subscription?","publisher":"vendor","quote":"up to 3 automations, 3 forms, 1 digital product, 1 landing page, and 1 website","supports":"Free plan feature limits"},{"id":"s17","url":"https://www.mailerlite.com/help/plan-and-billing","title":"Everything about your subscription plan and billing","publisher":"vendor","quote":"While a subscription is paused, no charges are made to your payment method for 2 months.","supports":"the pause option"},{"id":"s18","url":"https://www.mailerlite.com/help/plan-and-billing","title":"Everything about your subscription plan and billing","publisher":"vendor","quote":"Free plan limitations will apply.","supports":"Free plan limits during a pause"},{"id":"s19","url":"https://www.mailerlite.com/help/plan-and-billing","title":"Everything about your subscription plan and billing","publisher":"vendor","quote":"After two months, your subscription will auto-renew. The account owner will be notified of this 5 days before the renewal date.","supports":"a pause ends with auto-renewal"},{"id":"s20","url":"https://www.mailerlite.com/help/plan-and-billing","title":"Everything about your subscription plan and billing","publisher":"vendor","quote":"It is only possible to pause a subscription once per calendar year.","supports":"pause limit"},{"id":"s21","url":"https://www.mailerlite.com/help/plan-and-billing","title":"Everything about your subscription plan and billing","publisher":"vendor","quote":"When downgrading, your original plan will finish the billing cycle (monthly or annual), then the new (lesser) plan will start at the next billing cycle.","supports":"when a downgrade takes effect"},{"id":"s22","url":"https://www.mailerlite.com/help/paid-plans-update-faq","title":"Moving to the new Comfort and Power plans: What you need to know","publisher":"vendor","quote":"No, you will not be able to downgrade your plan while the limits are exceeded.","supports":"no downgrade while over limits"},{"id":"s23","url":"https://www.mailerlite.com/help/paid-plans-update-faq","title":"Moving to the new Comfort and Power plans: What you need to know","publisher":"vendor","quote":"Growing Business plan is now called Comfort, and the Advanced plan is now called Power.","supports":"current plan names"},{"id":"s24","url":"https://www.mailerlite.com/help/plan-and-billing","title":"Everything about your subscription plan and billing","publisher":"vendor","quote":"Annual plans, you'll automatically get a 10% discount.","supports":"annual discount"},{"id":"s25","url":"https://www.mailerlite.com/help/plan-and-billing","title":"Everything about your subscription plan and billing","publisher":"vendor","quote":"Annual plans also automatically renew until the subscription is cancelled","supports":"annual plans auto-renew"},{"id":"s26","url":"https://www.mailerlite.com/help/plan-and-billing","title":"Everything about your subscription plan and billing","publisher":"vendor","quote":"A 30% discount can be applied for non-profit organizations providing proof of status","supports":"nonprofit discount"},{"id":"s27","url":"https://www.mailerlite.com/help/plan-and-billing","title":"Everything about your subscription plan and billing","publisher":"vendor","quote":"Discounts don't combine; only the biggest available discount is applied.","supports":"discounts don't stack"},{"id":"s28","url":"https://www.mailerlite.com/help/how-to-export-subscribers","title":"How to export subscribers","publisher":"vendor","quote":"Head to the Subscribers page.","supports":"where the export starts"},{"id":"s29","url":"https://www.mailerlite.com/help/how-to-export-subscribers","title":"How to export subscribers","publisher":"vendor","quote":"Click on the Actions button and select the type of export.","supports":"the export step"},{"id":"s30","url":"https://www.mailerlite.com/help/how-to-export-subscribers","title":"How to export subscribers","publisher":"vendor","quote":"Only account administrators are able to use this feature.","supports":"who can export"},{"id":"s31","url":"https://www.mailerlite.com/help/cancel-my-subscription","title":"What happens when I cancel my subscription?","publisher":"vendor","quote":"All your data, including subscribers, campaigns, and reports, will remain intact in your account when you downgrade to a free plan.","supports":"data kept after cancelling"},{"id":"s32","url":"https://www.mailerlite.com/help/cancel-my-subscription","title":"What happens when I cancel my subscription?","publisher":"vendor","quote":"Certain advanced functionalities will no longer be available when your account downgrades to the Free plan, such as access to pre-made templates, some automation features, the Preference center, etc.","supports":"what you lose"},{"id":"s33","url":"https://www.mailerlite.com/help/cancel-my-subscription","title":"What happens when I cancel my subscription?","publisher":"vendor","quote":"If your account has more users, additional users will be automatically removed during the downgrade.","supports":"extra users are removed"},{"id":"s34","url":"https://www.mailerlite.com/legal/terms-of-service","title":"Terms of Use","publisher":"vendor","quote":"The account will remain operational within the limitations of the Free plan for 30 days and will be disabled after this period.","supports":"Legacy (Classic) accounts after a paid plan ends"},{"id":"s35","url":"https://www.mailerlite.com/legal/privacy-policy","title":"Privacy Policy","publisher":"vendor","quote":"If your account is terminated or remains inactive for 3 years or more, MailerLite reserves the right to permanently delete the account and all its data.","supports":"deletion of inactive accounts"},{"id":"s36","url":"https://www.mailerlite.com/legal/privacy-policy","title":"Privacy Policy","publisher":"vendor","quote":"you will be granted an additional 60-day window to request a manual export of your data before the account is permanently deleted.","supports":"export window before deletion"},{"id":"s37","url":"https://www.mailerlite.com/legal/privacy-policy","title":"Privacy Policy","publisher":"vendor","quote":"your data will be fully deleted or anonymized within 30 days from receiving an eligible request.","supports":"deletion request timing"},{"id":"s38","url":"https://www.mailerlite.com/help/how-to-delete-my-account","title":"How to delete my account","publisher":"vendor","quote":"MailerLite gives you a 25-day grace period to cancel the deletion request in case you change your mind.","supports":"deletion grace period"},{"id":"s39","url":"https://www.mailerlite.com/help/how-to-delete-my-account","title":"How to delete my account","publisher":"vendor","quote":"This feature is only available for account Administrators.","supports":"who can delete the account"},{"id":"s40","url":"https://www.mailerlite.com/help/what-is-included-in-mailerlite-s-14-day-premium-trial","title":"What is included in MailerLite's 14-day premium trial?","publisher":"vendor","quote":"When your trial ends, no data in your account will be lost or deleted; however, your account will revert to the Free plan.","supports":"the trial needs no cancelling"},{"id":"s41","url":"https://www.mailerlite.com/help/what-is-included-in-mailerlite-s-14-day-premium-trial","title":"What is included in MailerLite's 14-day premium trial?","publisher":"vendor","quote":"it is not necessary to add any payment methods or purchase a plan to take advantage of the trial.","supports":"no card for the trial"},{"id":"s42","url":"https://www.mailerlite.com/legal/terms-of-service","title":"Terms of Use","publisher":"vendor","quote":"after the 30 days, you will still be able to log in, access, export, and migrate your data, but you will no longer be able to add new subscribers","supports":"what a disabled Legacy (Classic) account can still do"},{"id":"s43","url":"https://www.mailerlite.com/help/how-to-export-subscribers","title":"How to export subscribers","publisher":"vendor","quote":"You can export your subscribers in two formats: CSV file CSV for Excel file","supports":"export formats"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Where the pause option appears (button or step) is not documented","What confirms a cancellation (email or status) is not documented","Whether the cancel prompts ask for a reason or show an offer is not documented","MailerLite's help doesn't mention App Store or Google Play billing; no app-store route was found","Cancel steps for Legacy (Classic) accounts sit in a help center that only signed-in Legacy users can open; MailerLite's Terms point to the same Plan and Billing page"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked the cancel steps, timing, refund policy, Terms, pause, downgrade, discounts, export and deletion facts against MailerLite's help pages, Terms and privacy policy; all confirmed","After cancel: a Legacy (Classic) account disabled after 30 days can still be signed in to and exported from, but can't send or add subscribers (s42)","Export: added a source for the CSV and CSV for Excel formats (s43)","Rewrote the Legacy note for readers"]}},"page":"https://stackcut.io/cancel/mailerlite","json":"https://stackcut.io/exits/mailerlite.json","evidence":{"packet_revision":"b7e000fcf88fac5e2499b07fd76b0479604ae2e15f41d526c34ef96f8ee73df7","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"mailerlite--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"mailgun","name":"Mailgun","category":"developer_tools","website":"https://www.mailgun.com","domains":["mailgun.com"],"summary":"Cancel under Profile, Manage Account, Request Cancellation: it is immediate and irreversible, and all account data (domains, suppressions, logs) is deleted. To stop paying but keep the account, choose unsubscribe in Plan & Billing for the Free plan. The Terms ask for 30 days' written non-renewal notice.","routes":[{"channel":"direct_web","label":"Move to the Free plan, keep the account","applies_to":"Paid Mailgun Send plans billed by Mailgun directly (not through Heroku, Rackspace or another integration)","who":"An account user with the Admin role (Admins can edit account and billing details)","method":"self_serve","start_url":null,"steps":[{"do":"In the Mailgun Control Panel, click the Profile drop-down menu at the top-right, then Plan & Billing","expect":"the Mailgun Send product subscription (and Mailgun Optimize, if subscribed)"},{"do":"Choose unsubscribe to move to the Free plan. To move to a lower paid plan instead, click the gear icon next to the green Upgrade button and select Downgrade","expect":null},{"do":"For a paid downgrade, adjust the slider to your new monthly sending volume and click Select plan","expect":null}],"confirm_by":"The selected plan displays on the account, scheduled for the next billing cycle","effective":"A downgrade takes full effect right before the next billing cycle, and billing cycles start on the 1st of each month. When an unsubscribe to the Free plan takes effect is not stated","notice":"The Terms say self-service plans renew monthly unless written notice of non-renewal is given at least 30 days before the current term ends","refund":null,"fees":"Extra usage can't be turned off; overages are billed when the plan renews, on the invoice generated on the 1st for the previous month's usage","source_ids":["s1","s2","s3","s4","s5","s6","s7","s12","s18","s19","s20","s21","s22","s23"]},{"channel":"direct_web","label":"Cancel and delete the account","applies_to":"Mailgun-direct accounts, including the Mailgun Send and Mailgun Optimize subscriptions","who":"An account user with the Admin role (Admins can edit account and billing details)","method":"self_serve","start_url":null,"steps":[{"do":"Export logs and suppression lists you need first (see export), then click the Profile drop-down menu at the top-right of the Control Panel","expect":"Manage Account"},{"do":"Click Manage Account","expect":"Request Cancellation, towards the bottom of the page"},{"do":"Click Request Cancellation, then confirm with Proceed with account cancellation in the pop-up","expect":"Proceed with account cancellation"}],"confirm_by":null,"effective":"Immediate and irreversible: all data on the account is deleted and can't be recovered","notice":"The Terms say self-service plans renew monthly unless written notice of non-renewal is given at least 30 days before the current term ends","refund":null,"fees":"Usage is invoiced on the 1st of each month for the previous month; how the final usage bill is handled after an immediate cancellation is not documented","source_ids":["s7","s8","s9","s10","s11","s12","s19","s20","s21","s23"]},{"channel":"reseller_or_partner","label":"Billed through Heroku, Rackspace or others","applies_to":"Mailgun accounts used through Heroku, Rackspace or another integration","who":"The account holder with that partner","method":"platform_settings","start_url":null,"steps":[{"do":"Manage billing and account access in the partner's own control panel; Mailgun's billing steps apply only to Mailgun-direct accounts","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s13","s14","s15"]},{"channel":"sales_contract","applies_to":"Contract customers with a Service Order, and accounts with a prepayment (Mailgun has no official yearly plans)","who":"The customer, in writing","method":"email","start_url":null,"steps":[{"do":"Email written notice of non-renewal to your account manager and to Sinch Email's Legal Department at least 30 days before the current term ends","expect":null},{"do":"The Terms leave the Legal Department's email address blank, so ask your account manager for it; an emailed notice counts as received when sent","expect":null}],"confirm_by":null,"effective":"At the end of the term set in the Service Order","notice":"The term is set in the Service Order and renews automatically unless either party gives written notice of non-renewal at least 30 days before it ends","refund":"Prepayments are non-refundable","fees":null,"source_ids":["s16","s19","s24","s34","s35","s36"]}],"pay_less":[{"type":"free_plan","what":"The Free plan needs no credit card and includes 100 messages a day, 1 custom domain and 1 day of log retention; choose unsubscribe in Plan & Billing to move to it","evidence":"documented","source_ids":["s1","s25","s26"]},{"type":"downgrade","what":"Move to a lower paid plan in Plan & Billing (gear icon, Downgrade); it takes full effect right before the next billing cycle","evidence":"documented","source_ids":["s4","s6"]}],"export":[{"data":"Sending logs (events) shown in the Logs table","how":"In the Control Panel, open Send, then Reporting, then Logs, and click Export at the upper right of the table","format":"CSV","limits":"Exports are limited to 1,000 logs; event data is kept up to 30 days depending on plan (1 day on the Free plan)","source_ids":["s27","s28","s29","s26"]},{"data":"Suppressions (bounces, complaints, unsubscribes), which are kept per domain","how":"View them in the Control Panel (Send, then Sending, then Suppressions) or pull them through the suppressions APIs","format":null,"limits":null,"source_ids":["s30","s31","s32"]}],"after_cancel":{"access_until":"Cancellation ends access immediately; a downgrade takes full effect right before the next billing cycle (the 1st of the month)","data_kept":"None: once cancellation is confirmed, all data on the account is deleted and can't be recovered","you_lose":["Sending domains and their suppression lists (suppressions are kept per domain)","API keys, logs and all other account data","The Mailgun Optimize subscription, which is cancelled with the account"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Request Cancellation deletes the account immediately and irreversibly; to stop paying but keep domains, API keys and suppressions, move to the Free plan instead","Export logs (CSV, up to 1,000 per export) and suppression lists before cancelling","Extra usage can't be turned off, and subaccount overages are billed to the primary account","Accounts used through Heroku, Rackspace or another integration are billed by that partner","The Terms say self-service plans renew monthly unless written notice of non-renewal is given 30 days before the term ends, while the in-app cancellation is immediate"]},"sources":[{"id":"s1","url":"https://help.mailgun.com/hc/en-us/articles/9790737438747-How-can-I-downgrade-my-account","title":"How can I downgrade my account?","publisher":"vendor","quote":"Choose downgrade if you're looking to move your current paid plan to a lower paid plan. Otherwise, choose unsubscribe if you would like to move to the free plan.","supports":"downgrade versus unsubscribe to the Free plan"},{"id":"s2","url":"https://help.mailgun.com/hc/en-us/articles/9790737438747-How-can-I-downgrade-my-account","title":"How can I downgrade my account?","publisher":"vendor","quote":"At the top-right corner of the page, click the Profile drop-down menu to expand its list of options.","supports":"the Profile menu step"},{"id":"s3","url":"https://help.mailgun.com/hc/en-us/articles/9790737438747-How-can-I-downgrade-my-account","title":"How can I downgrade my account?","publisher":"vendor","quote":"Next, click the Plan & Billing option.","supports":"where plans are changed"},{"id":"s4","url":"https://help.mailgun.com/hc/en-us/articles/9790737438747-How-can-I-downgrade-my-account","title":"How can I downgrade my account?","publisher":"vendor","quote":"Click the gear icon next to the green Upgrade button and select the Downgrade option.","supports":"the downgrade step"},{"id":"s5","url":"https://help.mailgun.com/hc/en-us/articles/9790737438747-How-can-I-downgrade-my-account","title":"How can I downgrade my account?","publisher":"vendor","quote":"Adjust the slider tool to approximately match your new monthly sending volume and click the Select plan button for the desired plan.","supports":"choosing the lower plan"},{"id":"s6","url":"https://help.mailgun.com/hc/en-us/articles/9790737438747-How-can-I-downgrade-my-account","title":"How can I downgrade my account?","publisher":"vendor","quote":"the selected plan will display on the account but will not take full effect until right before the next billing cycle occurs.","supports":"when a downgrade takes effect, and how it shows"},{"id":"s7","url":"https://help.mailgun.com/hc/en-us/articles/9790737438747-How-can-I-downgrade-my-account","title":"How can I downgrade my account?","publisher":"vendor","quote":"Billing cycles occur on the 1st day of each month","supports":"the billing cycle date"},{"id":"s8","url":"https://help.mailgun.com/hc/en-us/articles/9790737438747-How-can-I-downgrade-my-account","title":"How can I downgrade my account?","publisher":"vendor","quote":"if you wish to cancel the account completely (i.e. the Mailgun Send product subscription, as well as the Mailgun Optimize product subscription if you have subscribed to that product)","supports":"cancelling covers Send and Optimize"},{"id":"s9","url":"https://help.mailgun.com/hc/en-us/articles/9790737438747-How-can-I-downgrade-my-account","title":"How can I downgrade my account?","publisher":"vendor","quote":"Next, click the Manage Account option.","supports":"where cancelling starts"},{"id":"s10","url":"https://help.mailgun.com/hc/en-us/articles/9790737438747-How-can-I-downgrade-my-account","title":"How can I downgrade my account?","publisher":"vendor","quote":"towards the bottom of the page, click the Request Cancellation button and confirm your selection by clicking the Proceed with account cancellation button in the pop-up modal.","supports":"the cancel and confirm steps"},{"id":"s11","url":"https://help.mailgun.com/hc/en-us/articles/9790737438747-How-can-I-downgrade-my-account","title":"How can I downgrade my account?","publisher":"vendor","quote":"clicking the Request Cancellation button and confirming cancellation is both immediate and irreversible. All data on your Mailgun account will be deleted and unrecoverable.","supports":"cancelling is immediate and deletes all data"},{"id":"s12","url":"https://help.mailgun.com/hc/en-us/articles/25065463903899-Account-User-Roles","title":"Account User Roles","publisher":"vendor","quote":"Edit account and billing details","supports":"the Admin role manages account and billing details"},{"id":"s13","url":"https://help.mailgun.com/hc/en-us/articles/360011567454-How-can-I-change-my-account-s-credit-card","title":"How can I change my account's credit card?","publisher":"vendor","quote":"If you use Mailgun through Heroku, Rackspace, or any other integration, payment updates will need to be handled via that service's corresponding processes.","supports":"partner-billed accounts are handled by the partner"},{"id":"s14","url":"https://help.mailgun.com/hc/en-us/articles/360011567454-How-can-I-change-my-account-s-credit-card","title":"How can I change my account's credit card?","publisher":"vendor","quote":"These steps apply only to Mailgun-direct accounts.","supports":"Mailgun's billing steps are for direct accounts"},{"id":"s15","url":"https://help.mailgun.com/hc/en-us/articles/215953537-How-can-I-create-additional-account-users","title":"How can I create additional account users?","publisher":"vendor","quote":"must manage their account access through the partner control panel","supports":"partner-provisioned accounts use the partner's control panel"},{"id":"s16","url":"https://www.mailgun.com/legal/terms/","title":"Terms of Service","publisher":"vendor","quote":"the term for contract customers will be as set forth in the applicable Service Order and will automatically renew upon the expiration of the applicable term","supports":"contract terms and auto-renewal"},{"id":"s17","url":"https://www.mailgun.com/legal/terms/","title":"Terms of Service","publisher":"vendor","quote":"Your routine communications to Sinch Email regarding the Services should be sent to your account team using the Control Panel.","supports":"how to reach the account team"},{"id":"s18","url":"https://www.mailgun.com/legal/terms/","title":"Terms of Service","publisher":"vendor","quote":"self-service customers has an initial one month term and will automatically renew at the end of the billing period","supports":"self-service plans renew monthly"},{"id":"s19","url":"https://www.mailgun.com/legal/terms/","title":"Terms of Service","publisher":"vendor","quote":"unless either party provides the other with written notice of non-renewal at least thirty (30) days prior to the expiration of the then current term","supports":"the 30-day non-renewal notice"},{"id":"s20","url":"https://help.mailgun.com/hc/en-us/articles/6745531451547-What-happens-if-I-send-more-emails-than-my-monthly-plan-provides","title":"What happens if I send more emails than my monthly plan provides?","publisher":"vendor","quote":"Additional email charges will be automatically billed when your plan renews.","supports":"when overages are billed"},{"id":"s21","url":"https://help.mailgun.com/hc/en-us/articles/6745531451547-What-happens-if-I-send-more-emails-than-my-monthly-plan-provides","title":"What happens if I send more emails than my monthly plan provides?","publisher":"vendor","quote":"Extra usage cannot be deactivated.","supports":"overages can't be switched off"},{"id":"s22","url":"https://help.mailgun.com/hc/en-us/articles/360011701634-Where-can-I-find-my-Mailgun-invoices","title":"Where can I find my Mailgun invoices?","publisher":"vendor","quote":"The monthly invoice is generated on the 1st day of each month.","supports":"the invoice date"},{"id":"s23","url":"https://help.mailgun.com/hc/en-us/articles/360011701634-Where-can-I-find-my-Mailgun-invoices","title":"Where can I find my Mailgun invoices?","publisher":"vendor","quote":"The billing period on a given month's invoice is based on account usage starting on the 1st day of previous month","supports":"usage is billed the month after"},{"id":"s24","url":"https://help.mailgun.com/hc/en-us/articles/360011701634-Where-can-I-find-my-Mailgun-invoices","title":"Where can I find my Mailgun invoices?","publisher":"vendor","quote":"it is important to note that prepayments are non-refundable for our services","supports":"prepayments are non-refundable"},{"id":"s25","url":"https://help.mailgun.com/hc/en-us/articles/203068914-What-does-the-Free-plan-offer","title":"What does the Free plan offer?","publisher":"vendor","quote":"Mailgun's Free plan requires no credit card and offers the following: 100 messages per day 1 custom domain can be added to your account","supports":"the Free plan's limits"},{"id":"s26","url":"https://help.mailgun.com/hc/en-us/articles/203068914-What-does-the-Free-plan-offer","title":"What does the Free plan offer?","publisher":"vendor","quote":"1 day of data retention for Logs and the Events API","supports":"log retention on the Free plan"},{"id":"s27","url":"https://help.mailgun.com/hc/en-us/articles/32010244893211-Logs","title":"Logs","publisher":"vendor","quote":"By clicking on the Export button on the upper right hand corner of the table, you can export the data in the tabular view to a csv","supports":"exporting logs, and the format"},{"id":"s28","url":"https://help.mailgun.com/hc/en-us/articles/32010244893211-Logs","title":"Logs","publisher":"vendor","quote":"Exports are limited to 1,000 logs.","supports":"the export limit"},{"id":"s29","url":"https://help.mailgun.com/hc/en-us/articles/32010244893211-Logs","title":"Logs","publisher":"vendor","quote":"Depending on plan level, event data is retained for up to 30 days.","supports":"how long event data is kept"},{"id":"s30","url":"https://help.mailgun.com/hc/en-us/articles/360012287493-Suppressions-Bounces-Complaints-Unsubscribes-Allowlists","title":"Suppressions (Bounces, Complaints, Unsubscribes) & Allowlists","publisher":"vendor","quote":"Suppressions are organized per domain, since they're based on the proven interaction with a specific send.","supports":"suppressions are kept per domain"},{"id":"s31","url":"https://help.mailgun.com/hc/en-us/articles/360012287493-Suppressions-Bounces-Complaints-Unsubscribes-Allowlists","title":"Suppressions (Bounces, Complaints, Unsubscribes) & Allowlists","publisher":"vendor","quote":"To view suppressions, you can either use the Mailgun control panel or view programmatically through the relevant APIs","supports":"where suppressions can be pulled"},{"id":"s32","url":"https://help.mailgun.com/hc/en-us/articles/360012287493-Suppressions-Bounces-Complaints-Unsubscribes-Allowlists","title":"Suppressions (Bounces, Complaints, Unsubscribes) & Allowlists","publisher":"vendor","quote":"click the Send product and then click the Sending option to expand its list of suboptions.","supports":"the menu path to suppressions"},{"id":"s33","url":"https://help.mailgun.com/hc/en-us/articles/16380043681435-Subaccounts","title":"Subaccounts","publisher":"vendor","quote":"If the combined usage across all subaccounts exceeds your plan's total allowance, overages will be billed to the primary account.","supports":"subaccount overages bill the primary account"},{"id":"s34","url":"https://help.mailgun.com/hc/en-us/articles/360011701634-Where-can-I-find-my-Mailgun-invoices","title":"Where can I find my Mailgun invoices?","publisher":"vendor","quote":"we do not have official yearly payment options. Nonetheless, we do allow for prepayments.","supports":"no annual plans; prepayment is possible"},{"id":"s35","url":"https://www.mailgun.com/legal/terms/","title":"Terms of Service","publisher":"vendor","quote":"you must send it by electronic mail to your account manager and the Sinch Email's Legal Department at","supports":"formal notices go by email to the account manager and Legal"},{"id":"s36","url":"https://www.mailgun.com/legal/terms/","title":"Terms of Service","publisher":"vendor","quote":"Notices are deemed received as of the time sent","supports":"when an emailed notice counts"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["The help pages name the unsubscribe option for moving to the Free plan but don't show where it is or when it takes effect","How the final usage bill works after an immediate cancellation is not documented","The Terms' 30-day written non-renewal notice for self-service plans conflicts with the immediate in-app cancellation; how Mailgun applies it is not explained","Who can cancel is not stated directly; Admins can edit account and billing details","What happens to subaccounts when the primary account is cancelled is not documented","The Terms' Notices section leaves the Legal Department's email address blank"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Contract route: non-renewal notice goes by email to the account manager and Sinch Email's Legal Department (Terms Notices clause), not the Control Panel's routine channel","All help-center facts re-read (downgrade/cancel, invoices, overages, Free plan, roles, partner billing, logs)"]}},"stackcut":{"vendor_id":"mailgun","name":"Mailgun","recipes":[{"id":"replace-mailgun","title":"Transactional email API","best_year_one_net":130}]},"page":"https://stackcut.io/cancel/mailgun","json":"https://stackcut.io/exits/mailgun.json","evidence":{"packet_revision":"eef97a6fba7c07423e2194a5a9e3b49bd3ba376e4ae72daa81c65fe134844b64","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"mailgun--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"mailgun--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"mailgun--reseller-or-partner--r3","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"mailgun--sales-contract--r4","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"mailjet","name":"Mailjet","category":"marketing_sales","website":"https://www.mailjet.com","domains":["mailjet.com","documentation.mailjet.com"],"summary":"To stop paying, downgrade to the Free plan in Account Settings; it takes effect at the end of the billing cycle, and annual plans can only downgrade in their last month. Terminate my Mailjet account deletes everything permanently. Prepaid plans aren't refunded, and overage charges bill at renewal.","routes":[{"channel":"direct_web","label":"Stop paying: downgrade to Free","applies_to":"Self-service monthly or annual plans, downgraded to the Free plan","who":"Whoever can open Account Settings; the help article doesn't name the roles","method":"self_serve","start_url":null,"steps":[{"do":"From your Mailjet dashboard, go to Account Settings","expect":null},{"do":"Click Downgrade, scroll down to the Free plan and click Select Plan","expect":null}],"confirm_by":null,"effective":"At the end of the current billing cycle. On an annual plan, downgrade options only appear in the last month of the annual cycle","notice":"Annual plans: downgrade (or switch to monthly) during the last month of the annual billing cycle","refund":"No refunds on prepaid plans (monthly or annual), except for double payment or an interruption of service due to a technical issue; contact Support about those","fees":"Extra emails sent beyond the plan are billed automatically when the plan renews, and extra usage can't be turned off","source_ids":["s1","s2","s3","s11","s12","s13","s23","s24","s25","s26","s33","s34","s35"]},{"channel":"direct_web","label":"Close the account (permanent)","applies_to":"Accounts on self-serve plans; custom subscriptions are excluded","who":"Whoever can open Account Settings; the help article doesn't name the roles","method":"self_serve","start_url":null,"steps":[{"do":"Go to Account Settings and click Terminate my Mailjet account","expect":"Terminate my Mailjet account"},{"do":"Say why you are cancelling and select Continue","expect":null},{"do":"Enter your account password and select Terminate","expect":null}],"confirm_by":null,"effective":"Immediately: you are redirected out of the application and the account is permanently deleted, with all account information and data","notice":null,"refund":"No refunds on prepaid plans (monthly or annual), except for double payment or an interruption of service due to a technical issue","fees":null,"source_ids":["s7","s8","s9","s10","s11","s12","s27"]},{"channel":"sales_contract","label":"Custom subscriptions and contracts","applies_to":"Contract customers on a custom subscription (Service Order)","who":"The contract customer, through its account manager","method":"contact_sales","start_url":null,"steps":[{"do":"Check your Service Order for the term; contract terms renew as set out there","expect":null},{"do":"Give written notice of non-renewal at least 30 days before the term expires, through your account manager","expect":null},{"do":"To close the account, contact your account manager or open a support ticket: Terminate isn't available on custom subscriptions","expect":null}],"confirm_by":null,"effective":"At the end of the current term, if notice was given in time","notice":"Written notice of non-renewal at least 30 days before the current term expires","refund":null,"fees":null,"source_ids":["s10","s14","s28","s29"]}],"pay_less":[{"type":"free_plan","what":"Downgrade to the Free plan instead of closing: up to 6,000 emails a month, with at most 200 a day","evidence":"documented","source_ids":["s3","s5"]},{"type":"downgrade","what":"Downgrade to a lower paid plan in Account Settings; it takes effect at the end of the billing cycle and unused email credits don't carry over","evidence":"documented","source_ids":["s1","s2","s3"]},{"type":"annual_billing","what":"Annual billing carries a 10% discount on the pricing page; annual plans aren't refunded and can only downgrade in their last month","evidence":"documented","source_ids":["s6","s24","s25"]},{"type":"student_or_nonprofit","what":"Eligible non-profits get 20% off the subscription: submit a ticket to the Billing & Pricing team in the Support Center with an official document proving non-profit status. It applies to future monthly payments, not annual plans","evidence":"documented","source_ids":["s20","s21","s22","s30"]}],"export":[{"data":"Statistics and campaign data","how":"Download statistics regularly, before they expire","format":null,"limits":"Statistics and campaigns are kept 90 days on Free plans and 13 months on paid plans; data deleted after the limit can't be restored by upgrading","source_ids":["s16","s17","s18","s19"]}],"after_cancel":{"access_until":"A downgrade takes effect at the end of the current billing cycle; closing the account removes access immediately","data_kept":"On the Free plan, templates and contacts are kept for the lifetime of the account, and statistics and campaigns for 90 days (after a 60-day grace period following a paid-to-free downgrade). Closing the account permanently removes all account information and data","you_lose":["Unused email credits, which do not carry over when you downgrade","Statistics and campaigns older than 90 days, once the grace period after downgrading ends","All account information and data once the account is closed"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Downgrading to Free stops paid billing at the end of the cycle; Terminate my Mailjet account is permanent and immediate","Annual plans can only be downgraded during the last month of the annual cycle","Overage charges for extra emails are billed at renewal and can't be switched off","The help article doesn't say closing the account stops a paid plan's billing, so downgrade to Free first","Custom subscriptions can't be closed from Account Settings; use the account manager or a support ticket","The Terms make backing up Customer Data your responsibility: download what you need before closing"]},"sources":[{"id":"s1","url":"https://documentation.mailjet.com/hc/en-us/articles/8625025643803-Mailjet-Subscription-Management","title":"Mailjet Subscription Management","publisher":"vendor","quote":"All downgrades are scheduled to take effect at the end of your current billing cycle.","supports":"when a downgrade takes effect"},{"id":"s2","url":"https://documentation.mailjet.com/hc/en-us/articles/8625025643803-Mailjet-Subscription-Management","title":"Mailjet Subscription Management","publisher":"vendor","quote":"Unused email credits do not carry over.","supports":"credits are lost on downgrade"},{"id":"s3","url":"https://documentation.mailjet.com/hc/en-us/articles/8625025643803-Mailjet-Subscription-Management","title":"Mailjet Subscription Management","publisher":"vendor","quote":"You can downgrade your subscription to a lower paid plan or to the Free plan.","supports":"the downgrade option"},{"id":"s5","url":"https://www.mailjet.com/pricing/","title":"Mailjet pricing","publisher":"vendor","quote":"You can send up to 6,000 emails per month (with a sending maximum of 200 emails per day).","supports":"free plan limits on the pricing page"},{"id":"s6","url":"https://www.mailjet.com/pricing/","title":"Mailjet pricing","publisher":"vendor","quote":"Annual (10% discount)","supports":"annual billing discount"},{"id":"s7","url":"https://documentation.mailjet.com/hc/en-us/articles/360042562254-Deleting-your-Mailjet-account","title":"Deleting your Mailjet account","publisher":"vendor","quote":"Closing your Mailjet account is a permanent step that will completely remove all your account information and data.","supports":"closing is permanent"},{"id":"s8","url":"https://documentation.mailjet.com/hc/en-us/articles/360042562254-Deleting-your-Mailjet-account","title":"Deleting your Mailjet account","publisher":"vendor","quote":"Account Settings","supports":"where closing starts"},{"id":"s9","url":"https://documentation.mailjet.com/hc/en-us/articles/360042562254-Deleting-your-Mailjet-account","title":"Deleting your Mailjet account","publisher":"vendor","quote":"Terminate my Mailjet account","supports":"the option that closes the account"},{"id":"s10","url":"https://documentation.mailjet.com/hc/en-us/articles/360042562254-Deleting-your-Mailjet-account","title":"Deleting your Mailjet account","publisher":"vendor","quote":"the termination option will not be available","supports":"custom subscriptions can't use the option"},{"id":"s11","url":"https://documentation.mailjet.com/hc/en-us/articles/360042561154-Can-I-get-a-refund","title":"Can I get a refund?","publisher":"vendor","quote":"there are no refunds on prepaid plans (monthly or annual subscriptions)","supports":"refund policy"},{"id":"s12","url":"https://documentation.mailjet.com/hc/en-us/articles/360042561154-Can-I-get-a-refund","title":"Can I get a refund?","publisher":"vendor","quote":"except in the event of double payment or interruption of service due to a technical issue.","supports":"the refund exception"},{"id":"s13","url":"https://documentation.mailjet.com/hc/en-us/articles/13710460449563-How-can-I-prevent-Extra-Charges-overages","title":"How can I prevent Extra Charges (overages)?","publisher":"vendor","quote":"Additional email charges will be automatically billed when your plan renews.","supports":"overage billing"},{"id":"s14","url":"https://www.mailjet.com/legal/terms/","title":"Mailjet Terms of Service","publisher":"vendor","quote":"unless either party provides the other with written notice of non-renewal at least thirty (30) days prior to the expiration","supports":"the non-renewal notice for contracts"},{"id":"s16","url":"https://documentation.mailjet.com/hc/en-us/articles/360042755094-How-long-are-my-statistics-kept","title":"How long are my statistics kept?","publisher":"vendor","quote":"If you are using a Free plan and want to keep older statistics, download them regularly before they expire.","supports":"download statistics before they expire"},{"id":"s17","url":"https://documentation.mailjet.com/hc/en-us/articles/360042755094-How-long-are-my-statistics-kept","title":"How long are my statistics kept?","publisher":"vendor","quote":"On Free plans, statistics and campaigns are kept for 90 days.","supports":"retention on Free"},{"id":"s18","url":"https://documentation.mailjet.com/hc/en-us/articles/360042755094-How-long-are-my-statistics-kept","title":"How long are my statistics kept?","publisher":"vendor","quote":"On Paid plans, statistics and campaigns are kept for 13 months.","supports":"retention on paid plans"},{"id":"s19","url":"https://documentation.mailjet.com/hc/en-us/articles/360042755094-How-long-are-my-statistics-kept","title":"How long are my statistics kept?","publisher":"vendor","quote":"If you downgrade from a Paid plan to a Free plan, the 90-day retention limit will apply after a 60-day grace period.","supports":"downgrade grace period"},{"id":"s20","url":"https://documentation.mailjet.com/hc/en-us/articles/360043007133-Do-you-have-special-pricing-for-non-profits","title":"Do you have special pricing for non-profits?","publisher":"vendor","quote":"Mailjet supports eligible non-profit organizations with a 20% discount on their subscription.","supports":"non-profit discount"},{"id":"s21","url":"https://documentation.mailjet.com/hc/en-us/articles/360043007133-Do-you-have-special-pricing-for-non-profits","title":"Do you have special pricing for non-profits?","publisher":"vendor","quote":"The 20% non-profit discount does not apply to annual subscriptions.","supports":"the discount excludes annual plans"},{"id":"s22","url":"https://documentation.mailjet.com/hc/en-us/articles/360043007133-Do-you-have-special-pricing-for-non-profits","title":"Do you have special pricing for non-profits?","publisher":"vendor","quote":"To apply, go to the Support Center and submit a ticket to our Billing & Pricing team.","supports":"how to apply"},{"id":"s23","url":"https://documentation.mailjet.com/hc/en-us/articles/13710460449563-How-can-I-prevent-Extra-Charges-overages","title":"How can I prevent Extra Charges (overages)?","publisher":"vendor","quote":"Extra usage cannot be deactivated.","supports":"overages can't be turned off"},{"id":"s24","url":"https://documentation.mailjet.com/hc/en-us/articles/8625025643803-Mailjet-Subscription-Management","title":"Mailjet Subscription Management","publisher":"vendor","quote":"Downgrade options will only be available during the last month of your annual billing cycle.","supports":"annual plans downgrade only in the last month"},{"id":"s25","url":"https://documentation.mailjet.com/hc/en-us/articles/8625025643803-Mailjet-Subscription-Management","title":"Mailjet Subscription Management","publisher":"vendor","quote":"Please note, that refunds are not available.","supports":"no refunds on annual billing"},{"id":"s26","url":"https://documentation.mailjet.com/hc/en-us/articles/8625025643803-Mailjet-Subscription-Management","title":"Mailjet Subscription Management","publisher":"vendor","quote":"In Account Settings, click Downgrade.","supports":"the Downgrade button"},{"id":"s27","url":"https://documentation.mailjet.com/hc/en-us/articles/360042562254-Deleting-your-Mailjet-account","title":"Deleting your Mailjet account","publisher":"vendor","quote":"Once confirmed, you will be redirected out of the application, and your account will be permanently deleted.","supports":"closing is immediate and permanent"},{"id":"s28","url":"https://www.mailjet.com/legal/terms/","title":"Mailjet Terms of Service","publisher":"vendor","quote":"the term for contract customers will be as set forth in the applicable Service Order","supports":"contract terms are set in the Service Order"},{"id":"s29","url":"https://www.mailjet.com/legal/terms/","title":"Mailjet Terms of Service","publisher":"vendor","quote":"at least thirty (30) days prior to the expiration of the then current term","supports":"the 30-day non-renewal notice"},{"id":"s30","url":"https://documentation.mailjet.com/hc/en-us/articles/360043007133-Do-you-have-special-pricing-for-non-profits","title":"Do you have special pricing for non-profits?","publisher":"vendor","quote":"the discount will be applied to your future monthly subscription payments.","supports":"the discount applies to monthly payments"},{"id":"s31","url":"https://documentation.mailjet.com/hc/en-us/articles/360042755094-How-long-are-my-statistics-kept","title":"How long are my statistics kept?","publisher":"vendor","quote":"Your templates and contacts are kept for the lifetime of your account.","supports":"templates and contacts are kept"},{"id":"s32","url":"https://www.mailjet.com/legal/terms/","title":"Mailjet Terms of Service","publisher":"vendor","quote":"It is your responsibility to ensure the integrity and security of Customer Data and to regularly backup","supports":"backups are the customer's responsibility"},{"id":"s33","url":"https://www.mailjet.com/legal/terms/","title":"Mailjet Terms of Service","publisher":"vendor","quote":"the term for self-service customers has an initial one month term","supports":"self-service plans run in monthly terms"},{"id":"s34","url":"https://www.mailjet.com/legal/terms/","title":"Mailjet Terms of Service","publisher":"vendor","quote":"will automatically renew at the end of the billing period","supports":"self-service plans renew automatically"},{"id":"s35","url":"https://documentation.mailjet.com/hc/en-us/articles/8625025643803-Mailjet-Subscription-Management","title":"Mailjet Subscription Management","publisher":"vendor","quote":"From your Mailjet dashboard, go to Account Settings.","supports":"where the downgrade starts"}],"verification":{"level":"docs","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Mailjet's help pages don't say which user roles can downgrade or close an account","Whether closing the account also stops a paid plan's billing isn't stated; the help suggests downgrading to Free if you're not ready to leave","How to export contacts before closing isn't covered in the articles on cancelling","Whether overage charges are billed after a downgrade takes effect isn't stated","How the Terms' 30-day non-renewal notice applies to monthly self-service plans, beyond downgrading in Account Settings, isn't explained"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Contract route corrected: the email-to-account-manager-and-Legal rule is for notices of termination for breach or legal matters, not non-renewal; non-renewal needs written notice at least 30 days before the term ends","Added that annual plans can only downgrade in the last month of the annual cycle and aren't refunded","Added that overages can't be turned off and bill at renewal; closing is immediate (you're redirected out and the account is deleted)","Data kept: templates and contacts last for the account's lifetime; stats deleted after the limit can't be restored","Non-profit discount: apply with an official document; applies to future monthly payments","Removed an unconfirmed Free-plan quote and trimmed others to the exact help-center wording; help-center quotes were confirmed by reading the pages, as the automatic checker can't load them"]}},"page":"https://stackcut.io/cancel/mailjet","json":"https://stackcut.io/exits/mailjet.json","evidence":{"packet_revision":"f3d2b67adbce52590e20c4bba4741d51d46bd92cad60e47ab02207411f2aa14e","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"mailjet--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"mailjet--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"mailjet--sales-contract--r3","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"make","name":"Make","category":"productivity","website":"https://www.make.com","domains":["make.com"],"summary":"An Owner or Admin opens Org, My Plan, Subscription, then Cancel subscription in Manage. The plan runs to the end of the monthly cycle or annual term, then the organization moves to Free; unused credits don't carry over and there are no cash refunds. Pausing is an alternative.","routes":[{"channel":"direct_web","applies_to":"Make paid plans for an organization (such as Core, Pro and Teams), monthly or annual","who":"An organization Owner or Admin","method":"self_serve","start_url":null,"steps":[{"do":"Sign in, open Org in the left sidebar, then the Subscription tab in My Plan","expect":"The Manage section"},{"do":"In the Manage section, click Cancel subscription","expect":null},{"do":"In the dialog, give the reason for cancelling and review the features you'll lose","expect":null},{"do":"The Free plan supports only one team: if asked, select the team to keep, then confirm the cancellation","expect":null}],"confirm_by":"Make emails you to confirm the cancellation; until the cycle ends, Renew subscription undoes it","effective":"At the end of the current monthly billing cycle or annual term: you aren't charged for the next month and can use the plan until then; then the organization moves to the Free plan","notice":null,"refund":"No cash refunds","fees":null,"source_ids":["s1","s2","s3","s4","s5","s26","s27","s28","s29","s30","s34","s35","s36"]}],"pay_less":[{"type":"pause","what":"Pause instead of cancelling: an Owner or Admin opens Org, Subscription (My Plan), clicks Pause subscription in the Manage section and picks a period; the subscription and scenarios are paused","evidence":"documented","source_ids":["s2","s6","s7","s8"]},{"type":"free_plan","what":"The Free plan costs nothing and allows up to 1,000 credits a month, with a 15-minute minimum interval between runs","evidence":"documented","source_ids":["s9","s10","s11"]},{"type":"downgrade","what":"Choose a lower tier under Compare Plans on the Subscription tab; unused credits move to the new plan for the next month or year","evidence":"documented","source_ids":["s12","s13"]},{"type":"annual_billing","what":"Paying annually saves 15% or more","evidence":"documented","source_ids":["s14"]},{"type":"student_or_nonprofit","what":"Make for NGOs gives selected nonprofits a 12-month license that can be renewed","evidence":"documented","source_ids":["s15"]}],"export":[{"data":"Scenarios (as blueprints)","how":"Open the scenario in the Scenario Builder, click the three dots in the upper right corner and select Export blueprint","format":"JSON file (.blueprint.json)","limits":null,"source_ids":["s16","s17","s18"]}],"after_cancel":{"access_until":"The end of that month's billing cycle, or the end of the annual plan term","data_kept":"Cancelling moves the organization to the Free plan, where you keep access to your scenarios. You can have only one free organization: any further organization you cancel becomes unlicensed and can't run scenarios until it subscribes again. Deleting a profile or an organization is permanent","you_lose":["Paid-plan credits and limits: the Free plan allows up to 1,000 credits a month and a 15-minute minimum interval between runs","Unused credits: they don't transfer to the Free plan","Extra teams: the Free plan keeps only one"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Only one organization per account can be on the Free plan: cancelling a second paid organization leaves it unlicensed, and its scenarios can't run until it subscribes again","Pausing (Org, Subscription, Manage, Pause subscription) stops the subscription and scenarios for a chosen period instead of cancelling","If a payment fails, there are 7 days to update the payment method (Org, My Plan, Payments, Finish payment) before the subscription is cancelled automatically","Deleting your profile also deletes the organization if you are its only user, and can't be undone; Make suggests cancelling and moving to the Free plan instead to keep your scenarios","Only an organization's owner can delete it (username, Profile, Organizations tab, three dots, Delete), and deletion is permanent","Export scenario blueprints before deleting anything"]},"sources":[{"id":"s1","url":"https://www.make.com/en/pricing","title":"Pricing","publisher":"vendor","quote":"If you cancel your subscription to Make, your paid plan will run until the end of that month's billing cycle or the annual plan term.","supports":"cancelling and when it takes effect"},{"id":"s2","url":"https://help.make.com/pause-your-subscription","title":"Pause your subscription","publisher":"vendor","quote":"Navigate to Org on the left sidebar, then to the Subscription tab in My Plan.","supports":"where subscription settings are"},{"id":"s3","url":"https://help.make.com/pause-your-subscription","title":"Pause your subscription","publisher":"vendor","quote":"Only users with the Owner or Admin role can pause the subscription.","supports":"the roles that manage the subscription"},{"id":"s4","url":"https://help.make.com/delete-your-profile","title":"Delete your profile","publisher":"vendor","quote":"consider canceling the subscription and downgrading to a Free plan in case you still want to have access to your created scenarios","supports":"cancelling means moving to the Free plan and keeps scenarios"},{"id":"s5","url":"https://help.make.com/change-your-subscription","title":"Change your subscription","publisher":"vendor","quote":"These terms don't apply when downgrading to the Free plan.","supports":"moving to Free is handled separately from paid downgrades"},{"id":"s6","url":"https://help.make.com/pause-your-subscription","title":"Pause your subscription","publisher":"vendor","quote":"In the Manage section, click Pause subscription.","supports":"the pause button"},{"id":"s7","url":"https://help.make.com/pause-your-subscription","title":"Pause your subscription","publisher":"vendor","quote":"select the period to pause","supports":"choosing a pause period"},{"id":"s8","url":"https://help.make.com/pause-your-subscription","title":"Pause your subscription","publisher":"vendor","quote":"I understand my subscription and scenarios will be paused","supports":"what a pause does"},{"id":"s9","url":"https://www.make.com/en/pricing","title":"Pricing","publisher":"vendor","quote":"Up to 1,000 credits/mo","supports":"the Free plan's credits"},{"id":"s10","url":"https://www.make.com/en/pricing","title":"Pricing","publisher":"vendor","quote":"15-minute minimum interval between runs","supports":"the Free plan's run interval"},{"id":"s11","url":"https://help.make.com/organizations","title":"Organizations","publisher":"vendor","quote":"By default, the organization is on a Free plan","supports":"organizations can sit on the Free plan"},{"id":"s12","url":"https://help.make.com/change-your-subscription","title":"Change your subscription","publisher":"vendor","quote":"Compare Plans","supports":"where a lower tier is chosen"},{"id":"s13","url":"https://www.make.com/en/pricing","title":"Pricing","publisher":"vendor","quote":"When you downgrade we will transfer all your unused credits to the new subscription.","supports":"credits carry over on a downgrade"},{"id":"s14","url":"https://www.make.com/en/pricing","title":"Pricing","publisher":"vendor","quote":"Save 15% or more","supports":"the annual discount"},{"id":"s15","url":"https://help.make.com/ngo-program","title":"NGO program","publisher":"vendor","quote":"with a license for 12 months, with the opportunity to renew after the initial period","supports":"the NGO license"},{"id":"s16","url":"https://help.make.com/blueprints","title":"Scenario blueprints","publisher":"vendor","quote":"In the upper right corner of the Scenario Builder, click the three dots","supports":"where the export is"},{"id":"s17","url":"https://help.make.com/blueprints","title":"Scenario blueprints","publisher":"vendor","quote":"Export blueprint","supports":"the export menu item"},{"id":"s18","url":"https://help.make.com/blueprints","title":"Scenario blueprints","publisher":"vendor","quote":".blueprint.json","supports":"the export format"},{"id":"s19","url":"https://help.make.com/what-to-do-if-your-payment-fails","title":"What to do if your payment fails","publisher":"vendor","quote":"There is a seven-day grace period to update your payment method","supports":"the grace period after a failed payment"},{"id":"s20","url":"https://help.make.com/what-to-do-if-your-payment-fails","title":"What to do if your payment fails","publisher":"vendor","quote":"your subscription is automatically canceled","supports":"automatic cancellation after the grace period"},{"id":"s21","url":"https://help.make.com/delete-your-profile","title":"Delete your profile","publisher":"vendor","quote":"the whole organization will be deleted together with your profile","supports":"a sole user's profile deletion removes the organization"},{"id":"s22","url":"https://help.make.com/delete-your-profile","title":"Delete your profile","publisher":"vendor","quote":"Once you delete your profile, you won't be able to restore it","supports":"profile deletion is permanent"},{"id":"s23","url":"https://help.make.com/organizations","title":"Organizations","publisher":"vendor","quote":"You can delete an organization only if you are the owner of the organization.","supports":"who can delete an organization"},{"id":"s24","url":"https://help.make.com/organizations","title":"Organizations","publisher":"vendor","quote":"You can't undo this action. Your organization will be permanently deleted and it can't be retrieved.","supports":"organization deletion is permanent"},{"id":"s25","url":"https://www.make.com/en/pricing","title":"Pricing","publisher":"vendor","quote":"Credits expire at the end of the term","supports":"unused credits expire"},{"id":"s26","url":"https://help.make.com/cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"Only users with the Owner or Admin role can cancel the subscription.","supports":"who can cancel"},{"id":"s27","url":"https://help.make.com/cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"In the Manage section, click Cancel subscription.","supports":"the cancel button"},{"id":"s28","url":"https://help.make.com/cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"In the dialog, provide the reason behind the cancellation and view the internal features you'll lose.","supports":"the reason prompt"},{"id":"s29","url":"https://help.make.com/cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"The Free plan only supports one team. If relevant, select one team to retain.","supports":"choosing the team to keep"},{"id":"s30","url":"https://help.make.com/cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"we won't charge you for the next month, and you can still use your current subscription until the end of your billing cycle.","supports":"when it takes effect"},{"id":"s31","url":"https://help.make.com/cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"We don't transfer your unused credits to that Free plan.","supports":"unused credits don't carry over to Free"},{"id":"s32","url":"https://help.make.com/cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"each subsequent organization you cancel is set as an organization without a license.","supports":"extra cancelled organizations become unlicensed"},{"id":"s33","url":"https://help.make.com/cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"under this organization until you subscribe to a new plan","supports":"an unlicensed organization can't run scenarios until it subscribes"},{"id":"s34","url":"https://help.make.com/cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"will send you an email confirming the cancellation","supports":"the confirmation email"},{"id":"s35","url":"https://help.make.com/cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"If you change your mind, you can click Renew subscription.","supports":"undoing a cancellation"},{"id":"s36","url":"https://help.make.com/change-your-subscription","title":"Change your subscription","publisher":"vendor","quote":"has a no cash refund policy","supports":"no cash refunds"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Make's Master Services Agreement (make.com/master-service-agreement.pdf) isn't quoted as a source here; read in review, it says subscriptions renew automatically for the same period unless you notify Make before a charge, and that fees are non-cancelable and non-refundable","Enterprise contract renewal and notice terms are not on Make's help pages"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Read the Cancel your subscription article: steps now include Cancel subscription, the reason dialog and choosing the team to keep; who is Owner or Admin (s26-s29)","confirm_by: confirmation email, and Renew subscription undoes it (s34, s35); effective: no charge for the next month (s30)","Refund: Make has a no cash refund policy (s36)","Added the one-free-organization rule (extra cancelled organizations become unlicensed) and that unused credits don't move to Free (s32, s33, s31)","Cancel article gap confirmed; level set to docs. MSA renewal terms confirmed but left uncited (PDF)"]}},"stackcut":{"vendor_id":"make","name":"Make","recipes":[{"id":"fixed-automations","title":"A handful of stable automations","best_year_one_net":310}]},"page":"https://stackcut.io/cancel/make","json":"https://stackcut.io/exits/make.json","evidence":{"packet_revision":"c297dda8a57125256d009ad539bdc2f5b53e408b7a7963ff2ea7344c6db6064e","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"make--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"malwarebytes","name":"Malwarebytes","category":"security_privacy","website":"https://www.malwarebytes.com","domains":["malwarebytes.com"],"summary":"Turn off auto-renewal from your Malwarebytes account's payment page (Turn auto-renewal off, pick a reason, Send); the plan stays active until it expires. Android and iOS plans are cancelled in Google Play or the App Store. Gotcha: the 60-day refund covers new direct purchases only, not renewals.","routes":[{"channel":"direct_web","applies_to":"Windows and Mac subscriptions bought from the Malwarebytes Online Store (Malwarebytes for Home), including trials that took payment details","who":"The Malwarebytes account holder (sign in), or Malwarebytes support on request","method":"self_serve","start_url":"https://my.malwarebytes.com/landing/turn-off-auto-renewal","steps":[{"do":"Open the turn-off-auto-renewal payment page in your Malwarebytes account and sign in if asked","expect":"Turn auto-renewal off"},{"do":"In the pop-up, click Turn auto-renewal off","expect":"a prompt to select a reason"},{"do":"Select a reason and click Send","expect":null}],"confirm_by":"A confirmation email once auto-renewal is turned off","effective":"The subscription stays active and valid until its expiration date","notice":"None; yearly plans get a renewal reminder email 30 days before the renewal date. Trials with payment details must be turned off before the trial ends","refund":"60-day money-back guarantee on new subscriptions bought directly from Malwarebytes; it does not apply to renewals or Personal Data Removal","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s20","s21"]},{"channel":"apple_app_store","applies_to":"Malwarebytes subscriptions for iPhone or iPad billed by the Apple App Store","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"On an iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then tap the Malwarebytes subscription","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription (you may need to scroll down)","expect":null}],"confirm_by":"Malwarebytes shows an expiration message, or no Cancel button, in Subscriptions","effective":null,"notice":"For an Apple-billed trial, cancel at least 24 hours before the trial ends","refund":"Ask Apple; Malwarebytes sends app store buyers to the store's refund policy","fees":null,"source_ids":["s9","s10","s11","s12","s13"]},{"channel":"google_play","applies_to":"Malwarebytes subscriptions for Android billed by Google Play","who":"The Google Account that pays for the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to subscriptions in Google Play, signed in to the Google Account that pays","expect":"Malwarebytes"},{"do":"Next to Malwarebytes, click Manage, then Cancel subscription","expect":"a confirmation pop-up asking for a reason"},{"do":"Select a reason, then click Continue","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time already paid","notice":null,"refund":"Ask Google Play; Malwarebytes sends app store buyers to the store's refund policy","fees":null,"source_ids":["s9","s10","s14","s15"]},{"channel":"sales_contract","applies_to":"Malwarebytes for Teams (small business) subscriptions set to auto-renew","who":"The business customer","method":"email","start_url":null,"steps":[{"do":"Give Malwarebytes written notice (an email is enough) at least 30 days before the renewal date that you don't want to renew","expect":null}],"confirm_by":null,"effective":null,"notice":"At least 30 days' written notice before the renewal date","refund":"No refund of fees already paid for the current subscription period","fees":null,"source_ids":["s16","s17"]},{"channel":"reseller_or_partner","applies_to":"Malwarebytes bought from a retail store or another authorized reseller","who":"The buyer, through the retailer or reseller","method":"platform_settings","start_url":null,"steps":[{"do":"Contact the retailer or reseller you bought from; payment, pricing and refund terms are set between you and them","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"Set by the retailer; the 60-day guarantee may not be offered","fees":null,"source_ids":["s10","s18"]}],"pay_less":[{"type":"free_plan","what":"A free version of the Malwarebytes software is available; its license continues until terminated","evidence":"documented","source_ids":["s19"]}],"export":[],"after_cancel":{"access_until":"The subscription's expiration date","data_kept":null,"you_lose":["Paid Malwarebytes protection after the expiration date: the license converts to a free license, which no longer gets automatic updates"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The flow asks you to select a reason for canceling auto-renewal before you click Send","tips":["Android and iOS subscriptions can't be cancelled in the Malwarebytes account; use Google Play or the App Store","Malwarebytes support can also turn off auto-renewal","Business (Teams) plans need 30 days' written notice before the renewal date"]},"sources":[{"id":"s1","url":"https://help.malwarebytes.com/hc/en-us/articles/31589478583579-Manage-auto-renewal-for-your-Malwarebytes-subscription","title":"Manage auto-renewal for your Malwarebytes subscription","publisher":"vendor","quote":"Subscriptions purchased from the Malwarebytes Online Store have auto-renewal enabled by default.","supports":"direct subscriptions auto-renew"},{"id":"s2","url":"https://help.malwarebytes.com/hc/en-us/articles/31589478583579-Manage-auto-renewal-for-your-Malwarebytes-subscription","title":"Manage auto-renewal for your Malwarebytes subscription","publisher":"vendor","quote":"In the pop up, click Turn auto-renewal off.","supports":"the cancel button"},{"id":"s3","url":"https://help.malwarebytes.com/hc/en-us/articles/31589478583579-Manage-auto-renewal-for-your-Malwarebytes-subscription","title":"Manage auto-renewal for your Malwarebytes subscription","publisher":"vendor","quote":"Select the reason and click Send.","supports":"the reason step"},{"id":"s4","url":"https://help.malwarebytes.com/hc/en-us/articles/31589478583579-Manage-auto-renewal-for-your-Malwarebytes-subscription","title":"Manage auto-renewal for your Malwarebytes subscription","publisher":"vendor","quote":"You will receive a confirmation email once auto-renewal is turned off.","supports":"how to confirm it worked"},{"id":"s5","url":"https://help.malwarebytes.com/hc/en-us/articles/31589478583579-Manage-auto-renewal-for-your-Malwarebytes-subscription","title":"Manage auto-renewal for your Malwarebytes subscription","publisher":"vendor","quote":"Canceled subscriptions remain active and valid until their expiration date.","supports":"when it takes effect"},{"id":"s6","url":"https://help.malwarebytes.com/hc/en-us/articles/31589478583579-Manage-auto-renewal-for-your-Malwarebytes-subscription","title":"Manage auto-renewal for your Malwarebytes subscription","publisher":"vendor","quote":"For yearly subscriptions, you receive a renewal reminder email 30 days before your renewal date.","supports":"renewal reminder"},{"id":"s7","url":"https://www.malwarebytes.com/eula","title":"Malwarebytes End User License Agreement","publisher":"vendor","quote":"pursuant to our 60-day money-back guarantee you may be eligible to request cancellation and refund within 60 days of purchase of your new subscription.","supports":"the 60-day refund on new direct purchases"},{"id":"s8","url":"https://www.malwarebytes.com/eula","title":"Malwarebytes End User License Agreement","publisher":"vendor","quote":"your subscription shall automatically renew (unless you turn off auto-renewal in your MyAccount portal or by contacting Malwarebytes support).","supports":"cancel in MyAccount or through support"},{"id":"s9","url":"https://help.malwarebytes.com/hc/en-us/articles/31589478583579-Manage-auto-renewal-for-your-Malwarebytes-subscription","title":"Manage auto-renewal for your Malwarebytes subscription","publisher":"vendor","quote":"you will need to cancel your subscription through Google Play or Apple App Store","supports":"mobile subscriptions are cancelled in the stores"},{"id":"s10","url":"https://www.malwarebytes.com/eula","title":"Malwarebytes End User License Agreement","publisher":"vendor","quote":"from other third-party vendors, including retail stores, Apple App Store, Google Play store, please contact those vendors directly for more information about their refund policies.","supports":"store and retail refunds are handled by those vendors"},{"id":"s11","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple cancel steps on iPhone or iPad"},{"id":"s12","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm an Apple cancellation"},{"id":"s13","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.","supports":"the notice needed to avoid paying after an Apple-billed trial"},{"id":"s14","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.","supports":"the Google Play cancel steps, including the reason pop-up"},{"id":"s15","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when a Google Play cancellation takes effect"},{"id":"s16","url":"https://www.malwarebytes.com/eula","title":"Malwarebytes End User License Agreement","publisher":"vendor","quote":"you can avoid automatic renewal by providing us with at least thirty (30) days' written notice (email sufficient) prior to the renewal date.","supports":"the Teams notice period"},{"id":"s17","url":"https://www.malwarebytes.com/eula","title":"Malwarebytes End User License Agreement","publisher":"vendor","quote":"You will not receive a refund for the fees you already paid for your current subscription period.","supports":"no refund of fees already paid"},{"id":"s18","url":"https://www.malwarebytes.com/eula","title":"Malwarebytes End User License Agreement","publisher":"vendor","quote":"If you purchased the Software from a Malwarebytes authorized reseller, the payment obligation and pricing terms are determined between you and the authorized reseller.","supports":"reseller terms"},{"id":"s19","url":"https://www.malwarebytes.com/eula","title":"Malwarebytes End User License Agreement","publisher":"vendor","quote":"If you have obtained a license to a free version of the Software, then your license will continue until terminated in accordance with this Agreement.","supports":"the free version"},{"id":"s20","url":"https://www.malwarebytes.com/eula","title":"Malwarebytes End User License Agreement","publisher":"vendor","quote":"The 60-day money-back guarantee does not apply to renewals nor purchases of Malwarebytes Personal Data Removal.","supports":"renewals are excluded from the refund"},{"id":"s21","url":"https://www.malwarebytes.com/eula","title":"Malwarebytes End User License Agreement","publisher":"vendor","quote":"your license shall automatically convert into a free license; as such, your Software will no longer be eligible to receive automatic updates.","supports":"an unpaid (not renewed) license converts to a free license"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Where to send the Teams renewal notice (an email address) is not given in the license agreement","How long Malwarebytes keeps account data after cancelling is not stated on the pages we read"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["after_cancel: added that an unpaid license converts to a free license without automatic updates (EULA, s21)","Help-center steps, trial and store wording re-checked","EULA, Apple and Google Play quotes re-confirmed verbatim"]}},"page":"https://stackcut.io/cancel/malwarebytes","json":"https://stackcut.io/exits/malwarebytes.json","evidence":{"packet_revision":"5975966056dcb66b8e39e80807155923ea6b92efbf8ff75814f5062aaf25f98f","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"malwarebytes--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"malwarebytes--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"malwarebytes--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"malwarebytes--sales-contract--r4","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"malwarebytes--reseller-or-partner--r5","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"mangomint","name":"Mangomint","category":"productivity","website":"https://www.mangomint.com","domains":["mangomint.com"],"summary":"Cancel by following the steps in your Mangomint account, by emailing support@mangomint.com, or through the chat inside your account. Cancel before your next billing cycle or you're charged for another month. Fees already paid aren't refunded, and cancelling ends access to your account data.","routes":[{"channel":"direct_web","label":"Cancel in your account","applies_to":"Monthly Mangomint subscriptions billed by Mangomint","who":"The customer who agreed to the Platform Terms and holds the account","method":"self_serve","start_url":null,"steps":[{"do":"Sign in to your Mangomint account","expect":null},{"do":"Follow the cancellation procedure inside your account to cancel your Subscription (deleting the Account is a separate option)","expect":null},{"do":"Do this before your next billing cycle starts","expect":null}],"confirm_by":null,"effective":"The terms say cancelling means you no longer have access to your Account or Account Data","notice":"No notice period. Cancel before your next billing cycle, or you are charged for the following month; your billing cycle is shown in your account","refund":"No refund of amounts already paid if you cancel before your current subscription expires, to the fullest extent the law allows; monthly fees are non-refundable and there is no pro-rated refund","fees":null,"source_ids":["s3","s5","s6","s7","s8","s9","s15","s16","s17"]},{"channel":"direct_web","label":"Cancel by email or in-app chat","applies_to":"Monthly Mangomint subscriptions billed by Mangomint, when you cancel by message instead of in the account","who":"The customer who agreed to the Platform Terms and holds the account","method":"email","start_url":null,"steps":[{"do":"Email support@mangomint.com and say you want to cancel your Subscription","expect":null},{"do":"Or, signed in, send the same request through the chat function inside your Mangomint account","expect":null},{"do":"Send it before your next billing cycle starts","expect":null}],"confirm_by":"Not documented; keep a copy of your message and any reply","effective":"The terms say cancelling means you no longer have access to your Account or Account Data","notice":"No notice period. Cancel before your next billing cycle, or you are charged for the following month; your billing cycle is shown in your account","refund":"No refund of amounts already paid if you cancel before your current subscription expires, to the fullest extent the law allows; monthly fees are non-refundable and there is no pro-rated refund","fees":null,"source_ids":["s1","s2","s5","s6","s7","s8","s9","s16","s17"]}],"pay_less":[{"type":"seat_reduction","what":"Pricing is per location ($120/mo each) and per user ($10/mo each), with add-ons such as Phone ($70/mo per line), so fewer users, locations or add-ons cost less. How to remove them isn't documented publicly","evidence":"documented","source_ids":["s20","s21","s22"]}],"export":[{"data":"Your account data, including the client list","how":"Mangomint says you can take all your data with you if you leave, and has a help article on exporting the client list. The Platform Terms say Mangomint may help an Account Owner export certain Account Data in available formats, and additional fees may apply for help retrieving data","format":null,"limits":"Export before cancelling: cancelling ends access to your Account Data","source_ids":["s9","s18","s19","s23","s24"]}],"after_cancel":{"access_until":"The terms say cancelling ends your access to your Account and Account Data","data_kept":"Account Data is archived within 6 months of cancelling. You can ask support@mangomint.com to reinstate the account, but archived data may not come back. If you delete the account, data is deleted or kept under Mangomint's retention policies; Mangomint has no obligation to keep backups","you_lose":["Access to your account and Account Data once the Subscription is cancelled","Previous Account Data after it is archived (within 6 months of cancelling), even if you reinstate","Backups: the terms say customers are solely responsible for backing up Account Data"]},"agent_notes":{"sign_in_needed":false,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancelling the Subscription and deleting the Account are different actions with different data handling","Cancel before the next billing cycle, or you are charged for the following month; the billing cycle is shown in the account","Export the client list and any other data first: access to Account Data ends when you cancel","The in-app chat route needs a signed-in user; email to support@mangomint.com does not","Phone and other add-ons are separate subscriptions under their own Order, so check those too","Mangomint says it has no contracts"]},"sources":[{"id":"s1","url":"https://www.mangomint.com/legal/platform-terms/","title":"Mangomint Platform Terms","publisher":"vendor","quote":"YOU MAY CANCEL YOUR SUBSCRIPTION BY NOTIFYING US AT","supports":"cancelling by email to the support address"},{"id":"s2","url":"https://www.mangomint.com/legal/platform-terms/","title":"Mangomint Platform Terms","publisher":"vendor","quote":"OR THROUGH THE CHAT FUNCTION WITHIN YOUR ACCOUNT INTERFACE IN THE SERVICES.","supports":"cancelling through the chat inside the account"},{"id":"s3","url":"https://www.mangomint.com/legal/platform-terms/","title":"Mangomint Platform Terms","publisher":"vendor","quote":"You may cancel your Subscription or delete your Account at any time by following the procedures within your Account","supports":"cancelling inside the account, and that deleting the account is a separate option"},{"id":"s4","url":"https://www.mangomint.com/legal/platform-terms/","title":"Mangomint Platform Terms","publisher":"vendor","quote":"YOUR SUBSCRIPTION IS CONTINUOUS UNTIL YOU CANCEL IT OR MANGOMINT SUSPENDS OR STOPS PROVIDING ACCESS","supports":"the subscription renews until you cancel"},{"id":"s5","url":"https://www.mangomint.com/legal/platform-terms/","title":"Mangomint Platform Terms","publisher":"vendor","quote":"You must cancel your Subscription or delete your Account prior to your next billing cycle to avoid charges","supports":"the timing to cancel"},{"id":"s6","url":"https://www.mangomint.com/legal/platform-terms/","title":"Mangomint Platform Terms","publisher":"vendor","quote":"then you will be automatically charged for the subsequent month","supports":"what happens if you miss the billing cycle"},{"id":"s7","url":"https://www.mangomint.com/legal/platform-terms/","title":"Mangomint Platform Terms","publisher":"vendor","quote":"All fees for your monthly Subscription are non-refundable.","supports":"monthly fees are not refunded"},{"id":"s8","url":"https://www.mangomint.com/legal/platform-terms/","title":"Mangomint Platform Terms","publisher":"vendor","quote":"You acknowledge that you are ineligible for a pro-rated refund of any amount of the fees paid for the monthly Subscription","supports":"no pro-rated refund on cancelling"},{"id":"s9","url":"https://www.mangomint.com/legal/platform-terms/","title":"Mangomint Platform Terms","publisher":"vendor","quote":"Cancellation of your Subscription means that you will no longer have access to your Account or your Account Data.","supports":"access ends on cancellation"},{"id":"s10","url":"https://www.mangomint.com/legal/platform-terms/","title":"Mangomint Platform Terms","publisher":"vendor","quote":"Mangomint has no obligation to store or backup your Account Data following termination of your account","supports":"no duty to keep data after termination"},{"id":"s11","url":"https://www.mangomint.com/legal/platform-terms/","title":"Mangomint Platform Terms","publisher":"vendor","quote":"For a period of at least 30 days following a notice of termination, Mangomint will make Account Data in its possession","supports":"the 30-day data period applies when Mangomint terminates the account"},{"id":"s12","url":"https://www.mangomint.com/legal/platform-terms/","title":"Mangomint Platform Terms","publisher":"vendor","quote":"Except as otherwise specified in this Agreement, payment obligations are non-cancelable and non-refundable.","supports":"payments are non-refundable"},{"id":"s13","url":"https://www.mangomint.com/legal/platform-terms/","title":"Mangomint Platform Terms","publisher":"vendor","quote":"CUSTOMERS ARE SOLELY RESPONSIBLE FOR BACKING UP ACCOUNT DATA.","supports":"the customer is responsible for backups"},{"id":"s14","url":"https://www.mangomint.com/legal/platform-terms/additional-product-terms/","title":"Mangomint Additional Product Terms","publisher":"vendor","quote":"Access to Phone requires a separate subscription or add-on as described in your Order or the applicable pricing page.","supports":"add-ons such as Phone are separate subscriptions"},{"id":"s15","url":"https://www.mangomint.com/pricing/","title":"Mangomint Pricing","publisher":"vendor","quote":"Yes, you can cancel at any time and for any reason.","supports":"the vendor says you can cancel at any time"},{"id":"s16","url":"https://www.mangomint.com/legal/platform-terms/","title":"Mangomint Platform Terms","publisher":"vendor","quote":"IF YOU CANCEL BEFORE THE EXPIRATION DATE OF YOUR CURRENT SUBSCRIPTION, YOU WILL NOT BE ENTITLED TO A REFUND","supports":"no refund of amounts already paid"},{"id":"s17","url":"https://www.mangomint.com/legal/platform-terms/","title":"Mangomint Platform Terms","publisher":"vendor","quote":"please log onto your Account to view your billing cycle information","supports":"the billing cycle is shown in the account"},{"id":"s18","url":"https://www.mangomint.com/pricing/","title":"Mangomint Pricing","publisher":"vendor","quote":"Because we don't lock you into a contract, you're free to cancel any time, and you can take all your data with you.","supports":"no contracts; you can take your data with you"},{"id":"s19","url":"https://www.mangomint.com/learn/navigating-the-client-list/","title":"Navigating and Exporting the Client List","publisher":"vendor","quote":"export the client list","supports":"the client list can be exported"},{"id":"s20","url":"https://www.mangomint.com/pricing/","title":"Mangomint Pricing","publisher":"vendor","quote":"$120/mo each","supports":"the monthly price per location"},{"id":"s21","url":"https://www.mangomint.com/pricing/","title":"Mangomint Pricing","publisher":"vendor","quote":"$10/mo each","supports":"the monthly price per user"},{"id":"s22","url":"https://www.mangomint.com/pricing/","title":"Mangomint Pricing","publisher":"vendor","quote":"$70/mo per line","supports":"the Phone add-on price"},{"id":"s23","url":"https://www.mangomint.com/legal/platform-terms/","title":"Mangomint Platform Terms","publisher":"vendor","quote":"Mangomint may provide assistance to an Account Owner to access and export certain Account Data","supports":"Mangomint may help export Account Data"},{"id":"s24","url":"https://www.mangomint.com/legal/platform-terms/","title":"Mangomint Platform Terms","publisher":"vendor","quote":"If at any time during your Subscription term you require Mangomint's assistance in retrieving Account Data, additional fees may apply.","supports":"fees may apply for help retrieving data"},{"id":"s25","url":"https://www.mangomint.com/legal/platform-terms/","title":"Mangomint Platform Terms","publisher":"vendor","quote":"(archiving is done within six (6) months of your cancellation).","supports":"data is archived within 6 months of cancelling"},{"id":"s26","url":"https://www.mangomint.com/legal/platform-terms/","title":"Mangomint Platform Terms","publisher":"vendor","quote":"but you may not have access to your previous Account Data including if it has been archived","supports":"reinstating may not restore archived data"},{"id":"s27","url":"https://www.mangomint.com/legal/platform-terms/","title":"Mangomint Platform Terms","publisher":"vendor","quote":"and delete or retain such data under our retention policies.","supports":"what happens to data when the account is deleted"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["The menu path for cancelling inside a Mangomint account isn't in the public text of Mangomint's help center; the 'Updating Your Mangomint Subscription' article would cover it","How Mangomint confirms a cancellation (an email or a status on the billing page) isn't documented publicly","Whether access ends right away or at the end of the paid month isn't spelled out: the terms only say cancelling ends access to the account","The steps and file format for exporting the client list or other data aren't in the public text of Mangomint's help articles","No pause, cheaper tier or discount program is documented"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Re-checked both routes against Platform Terms sections 6.2 and 6.4; the chat route is the chat inside your account, so it needs sign-in","Refund: added that nothing already paid is refunded if you cancel before the subscription expires","After cancelling: added that data is archived within 6 months, reinstating via support may not restore it, and deleting the account follows the retention policies","Added export (Mangomint says you can take your data; client list export; paid help with retrieval) and per-user, per-location pricing","Pricing page says no contracts, so no contract route is needed; no app-store billing is documented"]}},"page":"https://stackcut.io/cancel/mangomint","json":"https://stackcut.io/exits/mangomint.json","evidence":{"packet_revision":"01cfcaf242277e0b20f8202ab09c7123d7ad0b11a7d8415a68853d6b205257d2","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"mangomint--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"mangomint--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"manychat","name":"ManyChat","category":"marketing_sales","website":"https://manychat.com","domains":["manychat.com"],"summary":"Cancel on the Manychat website (not the mobile app): Settings, then Billing, then Cancel Subscription; give a reason, then Cancel My Subscription. Pro features run to the end of the billing period. An invoice generated before you cancel can still be charged, so cancel before the billing date.","routes":[{"channel":"direct_web","label":"Paid plan, cancel on the website","applies_to":"Self-serve Manychat plans bought on the website. The help article is written for the Pro plan","who":"Anyone with billing permissions on the account. Without them, ask the account Owner or an Admin to grant billing permissions","method":"self_serve","start_url":null,"steps":[{"do":"Log in to Manychat on the website (cancelling isn't available in the mobile app), go to Settings, then open Billing","expect":"Cancel Subscription"},{"do":"Click Cancel Subscription, choose a reason for cancelling, write a short description (both are required), and click Next","expect":"Cancel My Subscription"},{"do":"Click Cancel My Subscription to confirm","expect":"Pending cancellation"}],"confirm_by":"The subscription status changes to Pending cancellation in the billing settings","effective":"Not immediately: Pro features continue until the end of the current billing period, when the subscription is cancelled completely. Until then you can undo it with Return to Pro","notice":"None in the terms, but an invoice already generated before you cancel can still be charged: cancel before your next billing date","refund":"Refund if you cancel within the first 30 days of purchase, or if technical problems on Manychat's side kept you from using it. Request it through Manychat's Submit a request form; once confirmed, the money returns to your card within 10 working days. Manychat may deny a refund at its sole discretion","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s8","s9","s10","s25","s26","s27","s28","s29","s30","s31","s32","s33","s34"]},{"channel":"direct_web","label":"If you can't log in","applies_to":"Accounts you can't log in to, so the website steps aren't possible","who":"The person who can't log in to the account. The help article doesn't say which roles qualify","method":"form","start_url":null,"steps":[{"do":"Submit a ticket to the Support Team and request account cancellation, using the link in the help article","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s7"]}],"pay_less":[{"type":"free_plan","what":"Free plan: up to 25 active contacts a month, 1 user, up to 2 channels and up to 4 live automations","evidence":"documented","source_ids":["s20","s21","s22","s35"]},{"type":"downgrade","what":"Monthly plans can be downgraded, and the change takes effect at the next billing period. Annual plans can't be downgraded until the annual term ends","evidence":"documented","source_ids":["s15","s16"]},{"type":"annual_billing","what":"Annual billing is discounted: Essential is $168 billed annually (18% off) and Pro is $348 billed annually (25% off). An annual plan can't switch to monthly or be downgraded until its term ends, and contact overages on annual plans are still billed monthly","evidence":"documented","source_ids":["s16","s17","s18","s19","s36"]}],"export":[{"data":"Responses to a Data Collection question in a message block","how":"Click the Respondents button in the message block (or Show Responses in its overview), then choose Export .csv in the upper right corner","format":"CSV","limits":"The article doesn't say which plans or roles can export","source_ids":["s23","s37"]},{"data":"Contact fields, written row by row to a Google Sheet through an automation","how":"Build an automation whose first message is an Insert row action for Google Sheets, set it live, then send it as a broadcast","format":"Rows in a Google Sheet","limits":"You can trigger only 250 requests to Google Sheets in 100 seconds, so about 250 contacts per 100 seconds","source_ids":["s24"]},{"data":"Full contact data for all contacts","how":"Send the Full Contact Data variable to your own server with an External Request action; the article says this needs programming skills","format":"JSON","limits":"Needs your own server to receive the data","source_ids":["s38"]}],"after_cancel":{"access_until":"The end of the current billing cycle","data_kept":"Cancelling the subscription keeps your data and contacts. Deleting or closing the account is different: the terms say data can't be recovered once the account is terminated. Accounts unused for 18 months are treated as inactive, owners are emailed 30 and 3 days before closure, and data is deleted within 90 days of closure","you_lose":["Pro features: the content in your automations stays, but all Pro features stop working once you cancel","Anything beyond the Free plan limits (25 active contacts a month, 1 user, 2 channels, 4 live automations)"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"Before the final Cancel My Subscription button, the flow requires a reason for cancelling and a short description. No discount offer is documented","tips":["Cancelling isn't available in the Manychat mobile app; plan management is desktop-only","Cancelling stops renewal, but if the next invoice was already generated, it can still be charged and only the following month is stopped","Cancelling the subscription is not deleting the account: account deletion makes data unrecoverable","If you can't log in, the help article's route is a Support Team ticket requesting cancellation","Refunds are requested through the Submit a request form, not the cancel flow"]},"sources":[{"id":"s1","url":"https://help.manychat.com/hc/en-us/articles/14281418466972-How-to-cancel-your-Manychat-subscription","title":"How to cancel your Manychat subscription","publisher":"vendor","quote":"You will continue to have access to all Pro features until the end of the current billing cycle.","supports":"access continues until the end of the billing cycle"},{"id":"s2","url":"https://help.manychat.com/hc/en-us/articles/14281418466972-How-to-cancel-your-Manychat-subscription","title":"How to cancel your Manychat subscription","publisher":"vendor","quote":"Do not worry; you won't be charged for it again.","supports":"no further charges after cancelling"},{"id":"s3","url":"https://help.manychat.com/hc/en-us/articles/14281418466972-How-to-cancel-your-Manychat-subscription","title":"How to cancel your Manychat subscription","publisher":"vendor","quote":"cancelling the subscription will only prevent renewal for the following month, not the current one.","supports":"an invoice already generated still runs"},{"id":"s4","url":"https://help.manychat.com/hc/en-us/articles/14281418466972-How-to-cancel-your-Manychat-subscription","title":"How to cancel your Manychat subscription","publisher":"vendor","quote":"The status will become Pending cancellation, and it will be canceled completely at the end of your billing period.","supports":"the Pending cancellation status and when the subscription ends"},{"id":"s5","url":"https://help.manychat.com/hc/en-us/articles/14281418466972-How-to-cancel-your-Manychat-subscription","title":"How to cancel your Manychat subscription","publisher":"vendor","quote":"Cancel Subscription","supports":"the button that starts the cancel flow on the Billing page"},{"id":"s6","url":"https://help.manychat.com/hc/en-us/articles/14281418466972-How-to-cancel-your-Manychat-subscription","title":"How to cancel your Manychat subscription","publisher":"vendor","quote":"Cancel My Subscription","supports":"the final confirm button"},{"id":"s7","url":"https://help.manychat.com/hc/en-us/articles/14281418466972-How-to-cancel-your-Manychat-subscription","title":"How to cancel your Manychat subscription","publisher":"vendor","quote":"submit a ticket to the Support Team and request account cancellation","supports":"cancelling when you can't log in"},{"id":"s8","url":"https://help.manychat.com/hc/en-us/articles/14281409202076-Manychat-refund-policy","title":"Manychat refund policy","publisher":"vendor","quote":"If you cancel your subscription within the first 30 days of purchase.","supports":"the refund window"},{"id":"s9","url":"https://help.manychat.com/hc/en-us/articles/14281409202076-Manychat-refund-policy","title":"Manychat refund policy","publisher":"vendor","quote":"The money will be automatically returned to your card within 10 working days.","supports":"how long a refund takes"},{"id":"s10","url":"https://help.manychat.com/hc/en-us/articles/14281409202076-Manychat-refund-policy","title":"Manychat refund policy","publisher":"vendor","quote":"We reserve the right to deny a refund for any reason, in our sole discretion.","supports":"refunds are discretionary"},{"id":"s11","url":"https://help.manychat.com/hc/en-us/articles/14281409288604-Billing-FAQ","title":"Billing FAQ","publisher":"vendor","quote":"Don’t worry, you won’t lose any data or contacts if you cancel your Pro subscription.","supports":"data and contacts are kept after cancelling"},{"id":"s12","url":"https://help.manychat.com/hc/en-us/articles/14281409288604-Billing-FAQ","title":"Billing FAQ","publisher":"vendor","quote":"The content in your automations will remain intact, but all Pro features will stop working once you cancel.","supports":"what stops after cancelling"},{"id":"s13","url":"https://help.manychat.com/hc/en-us/articles/14281205806748-Data-Retention-for-inactive-accounts","title":"Data Retention for inactive accounts","publisher":"vendor","quote":"accounts that haven't been accessed or used for a period of 18 months are considered inactive.","supports":"when an account counts as inactive"},{"id":"s14","url":"https://help.manychat.com/hc/en-us/articles/14281205806748-Data-Retention-for-inactive-accounts","title":"Data Retention for inactive accounts","publisher":"vendor","quote":"The account and all associated data will be permanently deleted within 90 days after the closure.","supports":"when inactive data is deleted"},{"id":"s15","url":"https://manychat.com/pricing","title":"Manychat pricing","publisher":"vendor","quote":"When you downgrade plans, it will take effect at your next billing period for monthly subscriptions.","supports":"monthly downgrades take effect at the next billing period"},{"id":"s16","url":"https://manychat.com/pricing","title":"Manychat pricing","publisher":"vendor","quote":"Annual plans cannot be downgraded until the current annual term ends.","supports":"annual plans can't be downgraded mid-term"},{"id":"s17","url":"https://manychat.com/pricing","title":"Manychat pricing","publisher":"vendor","quote":"If you're on an annual plan, you cannot switch to a monthly plan until the annual term has ended.","supports":"annual plans can't switch to monthly mid-term"},{"id":"s18","url":"https://manychat.com/pricing","title":"Manychat pricing","publisher":"vendor","quote":"$168 billed annually (18% off)","supports":"the Essential annual discount"},{"id":"s19","url":"https://manychat.com/pricing","title":"Manychat pricing","publisher":"vendor","quote":"$348 billed annually (25% off)","supports":"the Pro annual discount"},{"id":"s20","url":"https://help.manychat.com/hc/en-us/articles/25800197498652-Free-plan","title":"Free plan","publisher":"vendor","quote":"includes up to 25 Active Contacts per month","supports":"the Free plan contact limit"},{"id":"s21","url":"https://help.manychat.com/hc/en-us/articles/25800197498652-Free-plan","title":"Free plan","publisher":"vendor","quote":"The Free plan allows you to have 1 user in the account","supports":"the Free plan user limit"},{"id":"s22","url":"https://help.manychat.com/hc/en-us/articles/25800197498652-Free-plan","title":"Free plan","publisher":"vendor","quote":"You can also have up to 4 live automations at the same time.","supports":"the Free plan automation limit"},{"id":"s23","url":"https://help.manychat.com/hc/en-us/articles/14281439451036-How-to-export-contacts-data","title":"How to export contacts' data","publisher":"vendor","quote":"Export .csv","supports":"the CSV export button for Data Collection responses"},{"id":"s24","url":"https://help.manychat.com/hc/en-us/articles/14281439451036-How-to-export-contacts-data","title":"How to export contacts' data","publisher":"vendor","quote":"You can trigger only 250 requests to Google Sheets in 100 seconds,","supports":"the Google Sheets export limit"},{"id":"s25","url":"https://help.manychat.com/hc/en-us/articles/14281375479324-How-to-start-or-renew-your-subscription","title":"How to start or renew your subscription","publisher":"vendor","quote":"Once your 14 days are over, your subscription renews automatically unless you cancel.","supports":"subscriptions renew automatically unless cancelled"},{"id":"s26","url":"https://help.manychat.com/hc/en-us/articles/14281375479324-How-to-start-or-renew-your-subscription","title":"How to start or renew your subscription","publisher":"vendor","quote":"ask the account Owner or an Admin to give you billing access.","supports":"who can manage billing"},{"id":"s27","url":"https://help.manychat.com/hc/en-us/articles/14281418466972-How-to-cancel-your-Manychat-subscription","title":"How to cancel your Manychat subscription","publisher":"vendor","quote":"Please note that you can only cancel your subscription on the website; this option is not available through the mobile app.","supports":"cancelling is web-only"},{"id":"s28","url":"https://help.manychat.com/hc/en-us/articles/14281418466972-How-to-cancel-your-Manychat-subscription","title":"How to cancel your Manychat subscription","publisher":"vendor","quote":"On the next screen, you must choose a reason for cancellation, provide a short description, and click Next.","supports":"the required reason and description step"},{"id":"s29","url":"https://help.manychat.com/hc/en-us/articles/14281418466972-How-to-cancel-your-Manychat-subscription","title":"How to cancel your Manychat subscription","publisher":"vendor","quote":"please ask the Manychat account Owner or an Admin to grant you billing permissions.","supports":"who can cancel"},{"id":"s30","url":"https://help.manychat.com/hc/en-us/articles/14281418466972-How-to-cancel-your-Manychat-subscription","title":"How to cancel your Manychat subscription","publisher":"vendor","quote":"If you change your mind, you can get back to Pro by clicking the green Return to Pro button in the billing settings","supports":"undoing a pending cancellation"},{"id":"s31","url":"https://help.manychat.com/hc/en-us/articles/14281409202076-Manychat-refund-policy","title":"Manychat refund policy","publisher":"vendor","quote":"if you couldn't use Manychat due to technical problems on our end","supports":"the technical-problems refund condition"},{"id":"s32","url":"https://help.manychat.com/hc/en-us/articles/14281409202076-Manychat-refund-policy","title":"Manychat refund policy","publisher":"vendor","quote":"If you think you qualify for a refund, you can submit your request via the","supports":"how to request a refund"},{"id":"s33","url":"https://help.manychat.com/hc/en-us/articles/14281375479324-How-to-start-or-renew-your-subscription","title":"How to start or renew your subscription","publisher":"vendor","quote":"Plan management is only available on desktop, and not in the mobile app.","supports":"plans are managed on desktop only"},{"id":"s34","url":"https://manychat.com/legal/tos","title":"Manychat Terms of Service","publisher":"vendor","quote":"Your data cannot be recovered once your Account is terminated or canceled.","supports":"account deletion makes data unrecoverable"},{"id":"s35","url":"https://help.manychat.com/hc/en-us/articles/25800197498652-Free-plan","title":"Free plan","publisher":"vendor","quote":"You can connect up to 2 channels, choosing from:","supports":"the Free plan channel limit"},{"id":"s36","url":"https://manychat.com/pricing","title":"Manychat pricing","publisher":"vendor","quote":"On annual plans, Active Contacts are still calculated monthly, and any overages are billed monthly, too.","supports":"annual-plan overages are billed monthly"},{"id":"s37","url":"https://help.manychat.com/hc/en-us/articles/14281439451036-How-to-export-contacts-data","title":"How to export contacts' data","publisher":"vendor","quote":"Find the Respondents button in the message block or the Show Responses button in its overview.","supports":"where Data Collection responses are exported"},{"id":"s38","url":"https://help.manychat.com/hc/en-us/articles/14281439451036-How-to-export-contacts-data","title":"How to export contacts' data","publisher":"vendor","quote":"need programming skills to set it up","supports":"the External Request export needs programming"},{"id":"s39","url":"https://help.manychat.com/hc/en-us/articles/14281409288604-Billing-FAQ","title":"Billing FAQ","publisher":"vendor","quote":"Our Elite plan is best for users who are looking for dedicated 1:1 guidance from a Customer Success Manager.","supports":"the Elite plan exists, sold through a form"}],"verification":{"level":"docs","checked_on":"2026-10-08","by":"stackcut-research","unverified":["The help center's Billing FAQ still says the Pro plan can only be billed monthly, while the pricing page sells annual plans; Manychat's help pages don't say how cancelling or refunds work for an annual plan before its term ends","The cancellation steps are written for the Pro plan; Essential, Business and Advanced aren't documented separately","How the Elite plan (applied for through a form, with a Customer Success Manager) is cancelled isn't documented on Manychat's help pages","Manychat's help pages don't mention buying a plan through the Apple App Store or Google Play; plan management is described as desktop-only","What the Support Team sends back after a cancellation request from someone who can't log in isn't documented","Pause options and student or nonprofit discounts aren't documented on Manychat's pricing or help pages"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["The reason and short description in the cancel flow are required, not optional; the final step now shows Pending cancellation instead of an unconfirmed pop-up","Added that cancelling only works on the website, not the mobile app, and that Return to Pro undoes a pending cancellation","Who can cancel: anyone with billing permissions (granted by the Owner or an Admin), not only the owner","Refund: added the technical-problems condition and the Submit a request form","Added the terms: no renewal notice period, and account deletion (unlike cancelling) makes data unrecoverable","Free plan now lists the 2-channel limit; annual plans still bill contact overages monthly","Export: dropped an unsupported claim about how tags export; added the External Request JSON export","Help-center quotes were confirmed against Manychat's own help-center article data; the help pages and manychat.com (pricing, terms) show a bot check to scripted readers, so the spot-checker can't read them"]}},"page":"https://stackcut.io/cancel/manychat","json":"https://stackcut.io/exits/manychat.json","evidence":{"packet_revision":"0a6e79e27ac89cf7909facde503ec6cc8a563b86e072dcf64f16b6879e98eb47","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"manychat--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"manychat--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"masterclass","name":"MasterClass","category":"education_learning","website":"https://www.masterclass.com","domains":["masterclass.com"],"summary":"Cancel in a web browser at masterclass.com: Settings, Membership, Cancel Membership, then Cancel Now; a confirmation email follows and access lasts to the renewal date. The app can't cancel. Apple, Google Play, Amazon or Roku purchases cancel there. Renewal charges aren't refundable.","routes":[{"channel":"direct_web","applies_to":"MasterClass memberships bought on masterclass.com","who":"The account holder, signed in on the web","method":"self_serve","start_url":"https://www.masterclass.com","steps":[{"do":"Sign in at masterclass.com in a web browser, not the app (on a phone, use a mobile browser and ignore the Go to the App button)","expect":null},{"do":"Open the profile or account menu at the top right, then Settings","expect":"Membership"},{"do":"In the Membership section, click Cancel Membership","expect":"Cancel Now"},{"do":"Select Cancel Now to confirm","expect":null}],"confirm_by":"A confirmation email once the cancellation is processed","effective":"The membership is set to cancel at the end of the current billing period and stays active until the renewal date","notice":"Turn off auto-renewal before the renewal date; renewal charges are not refundable","refund":"Within 30 days of buying, chat with the Support Team to see if you qualify under the 30-Day Satisfaction Guarantee; renewal charges are not eligible for refunds","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s9","s10","s25"]},{"channel":"apple_app_store","applies_to":"MasterClass memberships bought in the iOS app through the Apple App Store","who":"The Apple Account that bought the membership","method":"platform_settings","start_url":"https://account.apple.com/account/manage/section/subscriptions","steps":[{"do":"On your iPhone, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then MasterClass","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription","expect":null}],"confirm_by":"In Subscriptions there is no Cancel button, or an expiration message in red text","effective":"Set to cancel at the end of the current billing period; access continues until the renewal date","notice":null,"refund":"Refunds for iOS purchases must be requested from Apple; MasterClass cannot process them","fees":null,"source_ids":["s7","s11","s12","s19","s20"]},{"channel":"google_play","applies_to":"MasterClass memberships bought in the Android app through Google Play","who":"The Google Account that bought the membership","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to your subscriptions in Google Play, signed in to the Google Account that pays","expect":"MasterClass"},{"do":"Next to MasterClass, click Manage, then Cancel subscription","expect":"a confirmation pop-up asking for a reason"},{"do":"Select a reason, then click Continue","expect":null}],"confirm_by":null,"effective":"Set to cancel on the renewal date of the original purchase; the membership stays active until then","notice":null,"refund":null,"fees":null,"source_ids":["s7","s13","s21","s22"]},{"channel":"amazon","applies_to":"MasterClass memberships bought through Amazon","who":"The Amazon account that bought the membership","method":"platform_settings","start_url":null,"steps":[{"do":"On the Amazon website, open Your Memberships and Subscriptions","expect":"MasterClass"},{"do":"Cancel the MasterClass auto-renewal there","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"Amazon's return policy applies: in Your Orders, choose Return for Refund next to the MasterClass order","fees":null,"source_ids":["s14","s15"]},{"channel":"roku","applies_to":"MasterClass memberships bought through Roku","who":"The Roku account that bought the membership","method":"platform_settings","start_url":"https://my.roku.com/subscriptions","steps":[{"do":"Go to my.roku.com/subscriptions and sign in to your Roku account","expect":"Active subscriptions"},{"do":"Under Active subscriptions, select MasterClass, then Manage subscription","expect":"Turn off auto-renew"},{"do":"Select Turn off auto-renew","expect":null}],"confirm_by":null,"effective":"You keep access until the current billing cycle ends","notice":null,"refund":"Roku says no partial-term refunds are provided","fees":null,"source_ids":["s16","s17","s18"]}],"pay_less":[{"type":"downgrade","what":"Members who bought on the website can switch to a cheaper plan in Settings > Membership > Change Plan; downgrades start at the next annual renewal date","evidence":"documented","source_ids":["s23","s24"]}],"export":[],"after_cancel":{"access_until":"The renewal date at the end of the current billing period","data_kept":null,"you_lose":["Access to MasterClass classes after the renewal date"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancellations cannot be made in the MasterClass app; use a web browser","MasterClass only acts on cancellation requests submitted or confirmed by the account holder from the account's email address","Renewal charges are not refundable, so turn off auto-renewal before the renewal date","Apple, Google Play, Amazon and Roku handle their own refunds; MasterClass cannot refund those purchases"]},"sources":[{"id":"s1","url":"https://www.masterclass.com/help-center/masterclass/answers/cancelling-your-subscription-renewal--id--M2McWBvNTh-WNRR6llmkAw","title":"Cancelling Your Subscription Renewal","publisher":"vendor","quote":"Click your profile or account menu in the top right, then select Settings.","supports":"where the web flow starts"},{"id":"s2","url":"https://www.masterclass.com/help-center/masterclass/answers/cancelling-your-subscription-renewal--id--M2McWBvNTh-WNRR6llmkAw","title":"Cancelling Your Subscription Renewal","publisher":"vendor","quote":"In Account Settings, find the Membership section and click Cancel Membership.","supports":"the cancel button"},{"id":"s3","url":"https://www.masterclass.com/help-center/masterclass/answers/cancelling-your-subscription-renewal--id--M2McWBvNTh-WNRR6llmkAw","title":"Cancelling Your Subscription Renewal","publisher":"vendor","quote":"On the next screen, select Cancel Now to confirm and complete your cancellation.","supports":"the final step"},{"id":"s4","url":"https://www.masterclass.com/help-center/masterclass/answers/cancelling-your-subscription-renewal--id--M2McWBvNTh-WNRR6llmkAw","title":"Cancelling Your Subscription Renewal","publisher":"vendor","quote":"Your subscription will be set to cancel at the end of your current billing period.","supports":"when it takes effect"},{"id":"s5","url":"https://www.masterclass.com/help-center/masterclass/answers/cancelling-your-subscription-renewal--id--M2McWBvNTh-WNRR6llmkAw","title":"Cancelling Your Subscription Renewal","publisher":"vendor","quote":"You'll receive a confirmation email once your cancellation is processed.","supports":"how to confirm it worked"},{"id":"s6","url":"https://www.masterclass.com/help-center/masterclass/answers/cancelling-your-subscription-renewal--id--M2McWBvNTh-WNRR6llmkAw","title":"Cancelling Your Subscription Renewal","publisher":"vendor","quote":"Cancellations cannot be made through the MasterClass app.","supports":"the app cannot cancel"},{"id":"s7","url":"https://www.masterclass.com/help-center/masterclass/answers/cancelling-your-subscription-renewal--id--M2McWBvNTh-WNRR6llmkAw","title":"Cancelling Your Subscription Renewal","publisher":"vendor","quote":"If you purchased your subscription through the iOS App Store or Google Play, cancellations must be completed directly through the respective app store.","supports":"the Apple and Google Play routes"},{"id":"s8","url":"https://www.masterclass.com/help-center/masterclass/answers/cancelling-your-subscription-renewal--id--M2McWBvNTh-WNRR6llmkAw","title":"Cancelling Your Subscription Renewal","publisher":"vendor","quote":"MasterClass can only process cancellation or data-related requests when they are submitted or confirmed directly by the account holder from the email address associated with their MasterClass account.","supports":"only the account holder can have a cancellation processed"},{"id":"s9","url":"https://www.masterclass.com/help-center/masterclass/answers/requesting-a-refund--id--ffUda_F-TPqkca5o9hJc5g","title":"Requesting a Refund","publisher":"vendor","quote":"If you purchased your membership within the last 30 days, log into your account and chat with the Support Team to see if you are eligible for a refund","supports":"the 30-day refund window"},{"id":"s10","url":"https://www.masterclass.com/help-center/masterclass/answers/requesting-a-refund--id--ffUda_F-TPqkca5o9hJc5g","title":"Requesting a Refund","publisher":"vendor","quote":"Renewal charges are not eligible for refunds.","supports":"no refunds on renewals"},{"id":"s11","url":"https://www.masterclass.com/help-center/masterclass/answers/managing-i-os-app-auto-renewal--id--mmtRu67KQ4Gwh7jzDOI5bw","title":"Managing iOS App Auto-Renewal","publisher":"vendor","quote":"Once you complete these steps, your subscription will be set to cancel at the end of your current billing period.","supports":"when an Apple cancellation takes effect"},{"id":"s12","url":"https://www.masterclass.com/help-center/masterclass/answers/managing-i-os-app-auto-renewal--id--mmtRu67KQ4Gwh7jzDOI5bw","title":"Managing iOS App Auto-Renewal","publisher":"vendor","quote":"Refunds for iOS purchases must be requested directly through Apple.","supports":"Apple handles refunds"},{"id":"s13","url":"https://www.masterclass.com/help-center/masterclass/answers/managing-android-app-auto-renewal--id--NLZ0H934Sp29ioySxO44gA","title":"Managing Android App Auto-Renewal","publisher":"vendor","quote":"Once you have completed this process your subscription will be set to cancel upon the renewal date of your original purchase.","supports":"when a Google Play cancellation takes effect"},{"id":"s14","url":"https://www.masterclass.com/help-center/masterclass/answers/amazon-subscription-management--id--B8r_D_VlQuGNWUk3KPDsnQ","title":"Amazon Subscription Management","publisher":"vendor","quote":"To manage or cancel your auto-renewal, visit Your Memberships and Subscriptions on the Amazon website.","supports":"the Amazon route"},{"id":"s15","url":"https://www.masterclass.com/help-center/masterclass/answers/amazon-subscription-management--id--B8r_D_VlQuGNWUk3KPDsnQ","title":"Amazon Subscription Management","publisher":"vendor","quote":"You can request a refund by navigating to Your Orders and selecting Return for Refund next to your MasterClass order.","supports":"Amazon refunds"},{"id":"s16","url":"https://www.masterclass.com/help-center/masterclass/answers/roku-subscription-management--id--du65oBsnS12wQQJ16fkrZw","title":"Roku Subscription Management","publisher":"vendor","quote":"If you purchased your MasterClass membership through Roku, your subscription and payments are managed directly by Roku.","supports":"the Roku route"},{"id":"s17","url":"https://support.roku.com/article/208756478","title":"Manage or cancel subscriptions on Roku","publisher":"platform","quote":"Under Active subscriptions, select the subscription you want to cancel. Select Manage subscription and then select Turn off auto-renew to cancel your subscription.","supports":"the Roku steps"},{"id":"s18","url":"https://support.roku.com/article/208756478","title":"Manage or cancel subscriptions on Roku","publisher":"platform","quote":"If you cancel with time left in your billing period, you can use your subscription until the end of the billing period. No partial-term refunds are provided.","supports":"Roku access after cancelling and refunds"},{"id":"s19","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"s20","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"s21","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"the Google Play steps"},{"id":"s22","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.","supports":"the reason pop-up before the final step"},{"id":"s23","url":"https://www.masterclass.com/help-center/masterclass/answers/upgrading-and-downgrading-your-plan--id---PFhvvqCSwSGPv2EXZiBow","title":"Upgrading and Downgrading Your Plan","publisher":"vendor","quote":"Within Settings, scroll down to the Membership section, and click Change Plan.","supports":"where to downgrade"},{"id":"s24","url":"https://www.masterclass.com/help-center/masterclass/answers/upgrading-and-downgrading-your-plan--id---PFhvvqCSwSGPv2EXZiBow","title":"Upgrading and Downgrading Your Plan","publisher":"vendor","quote":"Downgrades will take effect at the start of your next billing cycle on your annual renewal date.","supports":"when a downgrade applies"},{"id":"s25","url":"https://www.masterclass.com/help-center/masterclass/answers/cancelling-your-subscription-renewal--id--M2McWBvNTh-WNRR6llmkAw","title":"Cancelling Your Subscription Renewal","publisher":"vendor","quote":"Log into your account at www.masterclass.com using a mobile browser (not the app). When prompted, ignore the Go to the App button.","supports":"on a phone, cancel in a mobile browser and skip the Go to the App prompt"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Amazon's own pages were not used; the Amazon route rests on MasterClass's help article, and when Amazon-billed access ends is not stated","Whether the web cancel flow shows offers or asks why is not documented","What MasterClass keeps after cancelling, and any data export, are not documented on the pages we read"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Re-read all seven MasterClass help articles plus the Roku, Apple and Google Play pages: every route fact matches","Web route step 1 now says to ignore the Go to the App button when cancelling in a phone browser (new source s25)"]}},"delete_account":{"url":"https://privacy.masterclass.com/policies","difficulty":"impossible","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/masterclass","json":"https://stackcut.io/exits/masterclass.json","evidence":{"packet_revision":"59639aedd1d100f2a2c9a49f7c1c1d8f7bb5c1bf5a46a4b6005d075aa08b2267","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"masterclass--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"masterclass--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"masterclass--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"masterclass--amazon--r4","channel":"amazon","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"masterclass--roku--r5","channel":"roku","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"matlab","name":"MATLAB","category":"developer_tools","website":"https://www.mathworks.com","domains":["mathworks.com"],"summary":"MATLAB is sold as annual licenses (12 months, maintenance included) or perpetual licenses with yearly Software Maintenance Service. Renewals are bought from a quote or in the License Center. MathWorks publishes no cancel or auto-renewal steps: ask Customer Support through its billing case form or by phone.","routes":[{"channel":"sales_contract","label":"Ask MathWorks Customer Support","applies_to":"MATLAB annual licenses and Software Maintenance Service renewals: Standard and Education licenses (renewed from a quote) and Home and Student annual licenses (renewed in the License Center)","who":"The license holder. MathWorks doesn't say which roles can stop a renewal; its contact page handles license administrator changes separately","method":"form","start_url":"https://www.mathworks.com/support/contact_us.html","steps":[{"do":"Open MathWorks Contact Support and choose Sales, Billing, and Other Questions, then Billing or invoice questions","expect":"Billing or invoice questions"},{"do":"Submit a case that names the license (include the license number) and asks to stop its renewal; or call Customer Support at 508-647-7000, Monday to Friday, 08:30-18:30 ET","expect":null}],"confirm_by":null,"effective":"An annual license gives the right to use the software for a 12-month period. A perpetual license can be used indefinitely; only its Software Maintenance Service is renewed","notice":null,"refund":null,"fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10"]}],"pay_less":[{"type":"downgrade","what":"With a perpetual license you keep the right to use the software indefinitely; what you renew yearly is Software Maintenance Service (upgrades, support, online license management). Without it you can't buy or install add-on products","evidence":"documented","source_ids":["s4","s11","s12","s13"]}],"export":[],"after_cancel":{"access_until":"For an annual license, the end of its 12-month period. A perpetual license keeps working; maintenance benefits end when the subscription isn't renewed","data_kept":null,"you_lose":["Upgrades, support and online license management that come with Software Maintenance Service","The ability to buy and install add-on products, which needs an active subscription"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["MathWorks documents no cancel button: renewals are purchases from a quote (Standard, Education) or in the License Center after signing in (Home, Student annual)","Confirm the license type first: annual and perpetual licenses end differently","Delete my account is a separate request on MathWorks' contact page; the pages don't say it ends a license or its renewal"]},"sources":[{"id":"s1","url":"https://www.mathworks.com/services/maintenance.html","title":"Software Maintenance Service","publisher":"vendor","quote":"Renew your subscription to MathWorks Software Maintenance Service.","supports":"maintenance is renewed as a subscription"},{"id":"s2","url":"https://www.mathworks.com/services/maintenance.html","title":"Software Maintenance Service","publisher":"vendor","quote":"Standard and Education Licenses","supports":"renewal options for Standard and Education licenses (buy from a quote or request one)"},{"id":"s3","url":"https://www.mathworks.com/services/maintenance.html","title":"Software Maintenance Service","publisher":"vendor","quote":"Home and Student Annual Licenses","supports":"Home and Student annual licenses are renewed separately, after signing in"},{"id":"s4","url":"https://www.mathworks.com/pricing-licensing.html","title":"Pricing and Licensing","publisher":"vendor","quote":"Provides the right to use the software for a 12-month period","supports":"annual licenses run for 12 months"},{"id":"s5","url":"https://www.mathworks.com/pricing-licensing.html","title":"Pricing and Licensing","publisher":"vendor","quote":"MathWorks Software Maintenance Service is included in the annual license fee.","supports":"annual licenses include maintenance"},{"id":"s6","url":"https://www.mathworks.com/company/aboutus/contact_us/renewal.html","title":"Request a renewal quote","publisher":"vendor","quote":"To request a quote on Software Maintenance Service, please complete the form below.","supports":"renewals are requested as quotes through a form"},{"id":"s7","url":"https://www.mathworks.com/support/contact_us.html","title":"Contact MathWorks Support","publisher":"vendor","quote":"Sales, Billing, and Other Questions","supports":"the support area for billing requests"},{"id":"s8","url":"https://www.mathworks.com/support/contact_us.html","title":"Contact MathWorks Support","publisher":"vendor","quote":"Billing or invoice questions","supports":"the billing case option"},{"id":"s9","url":"https://www.mathworks.com/support/contact_us.html","title":"Contact MathWorks Support","publisher":"vendor","quote":"508-647-7000","supports":"the Customer Support phone number"},{"id":"s10","url":"https://www.mathworks.com/support/contact_us.html","title":"Contact MathWorks Support","publisher":"vendor","quote":"Customer Support (Monday-Friday) Hours: 08:30-18:30 ET","supports":"Customer Support hours"},{"id":"s11","url":"https://www.mathworks.com/pricing-licensing.html","title":"Pricing and Licensing","publisher":"vendor","quote":"Provides the right to use the software indefinitely","supports":"perpetual licenses can be used indefinitely"},{"id":"s12","url":"https://www.mathworks.com/company/aboutus/contact_us/renewal.html","title":"Request a renewal quote","publisher":"vendor","quote":"Renew subscription to receive upgrades, support, and online license management","supports":"what maintenance includes"},{"id":"s13","url":"https://www.mathworks.com/services/maintenance.html","title":"Software Maintenance Service","publisher":"vendor","quote":"An active subscription is required to purchase and install add-on products.","supports":"add-ons need an active subscription"},{"id":"s14","url":"https://www.mathworks.com/support/contact_us.html","title":"Contact MathWorks Support","publisher":"vendor","quote":"Delete my account","supports":"account deletion is a separate request"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["MathWorks' public pages don't say whether annual licenses or Software Maintenance Service renew automatically, or how to stop a renewal; that would be in the Store Terms and Conditions or the License Center, which need a browser or sign-in","Notice periods, refunds and fees for ending a license aren't stated on MathWorks' public pricing, maintenance or contact pages","What MathWorks sends to confirm a stopped renewal isn't documented","Whether an annual license stops working the day its 12-month period ends isn't spelled out on the pricing page","Prices for Home, Student, Academic and Startup licenses aren't listed on the pricing page, so no cheaper-license comparison is given","Licenses bought through a local MathWorks representative or distributor may follow that seller's terms; those aren't documented here"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["The renewal-quote page is for buying renewals, not ending them: the route now points to Customer Support (Sales, Billing, and Other Questions case form, or 508-647-7000) and says no cancel steps are documented","Added what each license type means when it isn't renewed: annual licenses run 12 months; perpetual licenses keep working and only maintenance lapses","Added the add-on rule (an active subscription is needed to buy and install add-ons) and the perpetual-license way to pay less","Store Terms and Conditions and License Center couldn't be read without a browser or sign-in, so auto-renewal, notice and refund terms stay unconfirmed","mathworks.com shows a bot check to scripted readers, so quotes were confirmed by reading the pages directly; the spot-checker can't read them"]}},"delete_account":{"url":"https://se.mathworks.com/company/aboutus/data-subject-access-request-form.html","difficulty":"hard","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/matlab","json":"https://stackcut.io/exits/matlab.json","evidence":{"packet_revision":"0c264c3c4c442f1213659451775ee22c59557068e27a74e544536f800fd69e3e","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"matlab--sales-contract--r1","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"max","name":"HBO Max","category":"streaming_video","website":"https://www.hbomax.com","domains":["hbomax.com","max.com"],"summary":"Cancel at HBOMax.com/subscription with Cancel Your Subscription, at least 24 hours before renewal; you keep streaming until the period ends and HBO Max-billed plans get no refund. If Apple, Google, Amazon, Roku, Hulu, YouTube or a TV provider bills you, cancel there. Deleting the app does not cancel.","routes":[{"channel":"direct_web","applies_to":"Subscriptions billed by HBO Max itself (WarnerMedia Direct), including those started at HBOMax.com","who":"The account holder, using an Adult profile (sign in if asked)","method":"self_serve","start_url":"https://hbomax.com/subscription","steps":[{"do":"Go to HBOMax.com/subscription and sign in if asked (on a computer you can also choose your profile, then Subscription)","expect":"Cancel Your Subscription"},{"do":"Choose Cancel Your Subscription. If there is no cancel option, note who you are billed through at the top of the screen and use that route instead","expect":null},{"do":"Confirm the cancellation and note the expiration date shown","expect":"your expiration date"}],"confirm_by":"An email confirming the cancellation; the Subscription page then offers Resume Your Subscription instead of Cancel Your Subscription","effective":"You can keep streaming until the subscription expires at the end of the billing period","notice":"Cancel at least 24 hours before the next billing date to avoid another charge","refund":"No refunds for subscriptions billed through HBO Max; unused days on an Extra Member Add-On are refunded pro rata","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9"]},{"channel":"apple_app_store","applies_to":"Subscriptions billed through Apple (existing ones only: Apple billing closed to new and returning subscribers on March 9, 2026)","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":"https://account.apple.com/account/manage/section/subscriptions","steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions (sign in with your Apple Account if asked)","expect":"your list of subscriptions"},{"do":"Choose HBO Max, then Cancel Subscription","expect":null}],"confirm_by":"An email from Apple; HBO Max then shows an end date and no Cancel button in Subscriptions","effective":"You can keep streaming until the subscription expires at the end of the billing period","notice":"Cancel at least 24 hours before the next billing date","refund":"Set by Apple: HBO Max sends you to Apple's Request a refund article","fees":null,"source_ids":["s10","s60","s11","s12","s13","s50","s14"]},{"channel":"google_play","applies_to":"Subscriptions billed through Google Play (existing ones only: Google billing closed to new and returning subscribers on April 20, 2026)","who":"The Google Account that bought the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Open the Play Store app on the Android device where you subscribed and tap your profile icon","expect":"Payments & subscriptions"},{"do":"Choose Payments & subscriptions, then Subscriptions","expect":"HBO Max"},{"do":"Choose HBO Max, then Cancel subscription (on a computer: Manage, then Cancel subscription, then select a reason in the pop-up and click Continue)","expect":null}],"confirm_by":"An email from Google Play confirming the cancellation","effective":"You can keep streaming until the subscription expires at the end of the billing period","notice":"Cancel at least 24 hours before the next billing date","refund":"Set by Google: HBO Max sends you to Google Play's refund article","fees":null,"source_ids":["s15","s18","s16","s17","s51","s14"]},{"channel":"amazon","label":"Billed through the Amazon Appstore","applies_to":"Subscriptions started on an Amazon Fire TV or Fire tablet (billed through the Amazon Appstore)","who":"The Amazon account holder","method":"platform_settings","start_url":"https://www.amazon.com/appstoresubscriptions","steps":[{"do":"Go to amazon.com/appstoresubscriptions and sign in to your Amazon account","expect":"Your Subscriptions"},{"do":"Find HBO Max and turn off auto-renewal","expect":null}],"confirm_by":"An email from Amazon confirming the cancellation; the subscription no longer shows an auto-renewal date","effective":"You can keep streaming until the subscription expires at the end of the billing period","notice":"Cancel at least 24 hours before the next billing date","refund":"Amazon's digital products return policy applies","fees":null,"source_ids":["s20","s21","s22","s55","s52","s23"]},{"channel":"amazon","label":"Added as a Prime Video Channel","applies_to":"HBO Max added as a Prime Video Channel","who":"The Amazon account holder","method":"platform_settings","start_url":"https://amazon.com/video/subscriptions/manage","steps":[{"do":"Go to Manage Your Prime Video Channels and sign in to Amazon if asked","expect":"Your Channels"},{"do":"Find HBO Max, choose Cancel Channel and confirm","expect":null}],"confirm_by":"HBO Max shows a subscription end date on the Prime Video Channels page","effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s24","s25"]},{"channel":"roku","applies_to":"Subscriptions started on a Roku device (billed through Roku)","who":"The Roku account that bought the subscription","method":"platform_settings","start_url":"https://my.roku.com/subscriptions","steps":[{"do":"Go to my.roku.com/subscriptions and sign in","expect":"Active Subscriptions"},{"do":"Find HBO Max and choose Manage subscription","expect":null},{"do":"Turn off auto-renew, then confirm (on the Roku itself: highlight HBO Max, press the Star button, choose Manage subscription, then Turn off auto-renew, which HBO Max's help calls Cancel subscription)","expect":null}],"confirm_by":"An email from Roku confirming the cancellation","effective":"You can keep streaming until the subscription expires at the end of the billing period","notice":"Cancel at least 24 hours before the next billing date","refund":"Roku's refund policy applies","fees":null,"source_ids":["s26","s27","s59","s53","s14","s63"]},{"channel":"reseller_or_partner","label":"Billed through Samsung","applies_to":"Subscriptions started on a Samsung TV (billed through Samsung)","who":"The Samsung account holder","method":"platform_settings","start_url":"https://www.samsungcheckout.com/","steps":[{"do":"Go to samsungcheckout.com and sign in to your Samsung account","expect":"Purchase History"},{"do":"From the Purchase History menu, choose Subscriptions","expect":"your HBO Max subscription"},{"do":"Choose Unsubscribe on the HBO Max subscription","expect":null}],"confirm_by":"An email from Samsung confirming the cancellation","effective":"You can keep streaming until the subscription expires at the end of the billing period","notice":"Cancel at least 24 hours before the next billing date","refund":"Ask HBO Max: it handles refund requests for Samsung-billed subscriptions","fees":null,"source_ids":["s28","s57","s54","s56"]},{"channel":"reseller_or_partner","label":"Billed through Xumo","applies_to":"Subscriptions billed through Xumo","who":"The Xumo account holder","method":"platform_settings","start_url":"https://www.xumo.com/subscriptions","steps":[{"do":"Go to xumo.com/subscriptions and sign in to your Xumo account","expect":"your list of subscriptions"},{"do":"Find HBO Max and choose Cancel now","expect":null}],"confirm_by":"An email from Xumo confirming the cancellation","effective":"You can keep streaming until the subscription expires at the end of the billing period","notice":null,"refund":null,"fees":null,"source_ids":["s29","s58"]},{"channel":"reseller_or_partner","label":"Added to Hulu","applies_to":"HBO Max bought as a Hulu add-on","who":"The Hulu account holder","method":"platform_settings","start_url":"https://www.hulu.com/account","steps":[{"do":"Go to hulu.com/account and sign in","expect":"Your Subscription"},{"do":"Select Manage Add-ons next to Add-ons","expect":null},{"do":"Toggle the HBO Max checkmark to an X, then select Review Changes to confirm","expect":null}],"confirm_by":"The HBO Max Add-on is no longer listed under Your Subscriptions at hulu.com/account","effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s30","s31"]},{"channel":"reseller_or_partner","label":"Added to YouTube TV","applies_to":"HBO Max added to a YouTube TV membership","who":"The YouTube TV account holder","method":"platform_settings","start_url":"https://tv.youtube.com/","steps":[{"do":"Sign in at tv.youtube.com","expect":null},{"do":"Choose your profile, then Settings, then Membership","expect":"HBO Max"},{"do":"Next to HBO Max, choose Cancel and confirm","expect":null}],"confirm_by":"Membership shows an Add option for HBO Max instead of Cancel","effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s32","s33"]},{"channel":"reseller_or_partner","label":"Through YouTube Primetime Channels","applies_to":"HBO Max bought through YouTube Primetime Channels","who":"The YouTube account holder","method":"platform_settings","start_url":"https://youtube.com/paid_memberships","steps":[{"do":"Go to youtube.com/paid_memberships and sign in","expect":"Digital purchases & rentals"},{"do":"Choose HBO Max, then Deactivate; click Continue to cancel, select a reason, click Next, then Yes, cancel","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s34","s64"]},{"channel":"reseller_or_partner","label":"Bundle billed by Disney+ or Hulu","applies_to":"The Disney+, Hulu, HBO Max Bundle when Disney+ or Hulu bills it","who":"The Disney+ or Hulu account holder","method":"platform_settings","start_url":"https://www.disneyplus.com/account","steps":[{"do":"Manage the bundle where it is billed: disneyplus.com/account for Disney+, or hulu.com/account for Hulu","expect":null},{"do":"If you also had an HBO Max-billed subscription before the bundle, check HBOMax.com/subscription: it may be paused rather than cancelled","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s35","s36"]},{"channel":"reseller_or_partner","label":"Billed through DoorDash","applies_to":"The HBO Max Standard plan billed through DoorDash (DashPass Annual members). The Basic with Ads plan once included with DashPass Annual needs no cancelling: it ends when that plan expires or renews","who":"The DoorDash account holder","method":"platform_settings","start_url":"https://www.doordash.com/","steps":[{"do":"Go to doordash.com and sign in","expect":null},{"do":"Choose Account (lower-left corner), then Manage DashPass","expect":"Manage HBO Max Subscription"},{"do":"Choose Manage HBO Max Subscription, then Cancel Subscription","expect":null}],"confirm_by":null,"effective":"Standard continues until the end of the monthly billing period","notice":null,"refund":null,"fees":null,"source_ids":["s37","s61","s65"]},{"channel":"carrier_or_isp","applies_to":"HBO Max billed by an internet, mobile or TV provider (for example AT&T, Cox, DIRECTV, Optimum, Sling TV, Spectrum, Verizon, Xfinity)","who":"The account holder with that provider","method":"platform_settings","start_url":null,"steps":[{"do":"In HBO Max, open your profile (or Settings on a TV), then Subscription, and note who you are billed through at the top","expect":null},{"do":"Sign in to that provider's website or app, or contact them, and remove HBO Max there (Verizon myPlan perk: in the My Verizon app choose Account > Plans, then Add or remove perks; Verizon +play: at verizon.com/home/myverizon choose +play, then Manage, since +play isn't in the My Verizon app)","expect":null}],"confirm_by":"The provider's own confirmation","effective":null,"notice":null,"refund":"Ask the provider about its refund policy","fees":null,"source_ids":["s38","s39","s40","s66"]}],"pay_less":[{"type":"ad_supported_plan","what":"Basic with Ads costs $10.99 a month, against $18.49 for Standard and $22.99 for Premium","evidence":"documented","source_ids":["s41"]},{"type":"annual_billing","what":"Yearly billing saves about 16% (Basic with Ads $109.99 a year, Standard $184.99)","evidence":"documented","source_ids":["s41"]},{"type":"downgrade","what":"If HBO Max bills you, switch to a lower-priced plan on the Subscription page with Change Your Plan; it applies from your next billing date and any current promotion ends then. Google Play and Prime Video Channels subscribers must cancel, let it expire, then resubscribe on the cheaper plan","evidence":"documented","source_ids":["s42","s67","s68","s69"]},{"type":"student_or_nonprofit","what":"Students 18+ at a U.S. accredited college, verified by UNiDAYS, get Basic with Ads for $5.49 a month for up to 12 months","evidence":"documented","source_ids":["s43"]},{"type":"bundle","what":"The Disney+, Hulu, HBO Max Bundle gives all three for a discounted price ($21.99 a month with ads)","evidence":"documented","source_ids":["s44"]},{"type":"pause","what":"If Google Play bills you, you can pause payments for up to 3 months instead of cancelling (no streaming while paused)","evidence":"documented","source_ids":["s19"]}],"export":[],"after_cancel":{"access_until":"The end of the billing period (the expiration date shown when you confirm)","data_kept":"The account stays: resubscribing with it brings back your profiles, My List and watch history. Deleting it is a separate request made after the subscription expires, and usually takes 4 to 5 weeks","you_lose":["Streaming once the subscription expires","The Extra Member Add-On, which ends with the base plan; the extra member loses access"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Deleting the HBO Max app does not cancel the subscription","Check who you are billed through at the top of the Subscription page first; no Cancel option means a partner bills you","Only Adult profiles can manage subscriptions","Apple billing closed to new subscribers on March 9, 2026 and Google billing on April 20, 2026; newer subscriptions started on those devices are billed by HBO Max","Signing up for the Disney+, Hulu, HBO Max Bundle through Disney+ or Hulu may pause an existing HBO Max-billed subscription for up to 24 months instead of cancelling it","To delete the account, cancel first, wait until it expires, then submit the request at HBOMax.com/account-delete"]},"sources":[{"id":"s1","url":"https://help.hbomax.com/us/Answer/Detail/000002526","title":"How do I cancel HBO Max?","publisher":"vendor","quote":"Your HBO Max subscription automatically renews until you cancel it. Deleting the HBO Max app does not cancel your subscription.","supports":"auto-renewal, and that deleting the app does not cancel"},{"id":"s2","url":"https://help.hbomax.com/us/Answer/Detail/000002526","title":"How do I cancel HBO Max?","publisher":"vendor","quote":"If you're billed through us (WarnerMedia), here's how to cancel your subscription: Go to HBOMax.com/subscription and sign in (if needed).","supports":"where the direct flow starts"},{"id":"s3","url":"https://help.hbomax.com/us/Answer/Detail/000002526","title":"How do I cancel HBO Max?","publisher":"vendor","quote":"Choose Cancel Your Subscription. No cancel option? Take note of who you're billed through (top of screen) and find them in the Third-party billing section below.","supports":"the cancel button, and what a missing button means"},{"id":"s4","url":"https://help.hbomax.com/us/Answer/Detail/000002526","title":"How do I cancel HBO Max?","publisher":"vendor","quote":"Confirm your cancellation and take note of your expiration date. You can stream until your subscription expires at the end of your billing period.","supports":"the final step and when access ends"},{"id":"s5","url":"https://help.hbomax.com/us/Answer/Detail/000002528","title":"Change a WarnerMedia-billed subscription","publisher":"vendor","quote":"Cancel your subscription at least 24 hours before your next billing date to avoid further charges. Canceling your base subscription also cancels your add-ons.","supports":"the 24-hour notice and add-ons ending with the base plan"},{"id":"s6","url":"https://help.hbomax.com/us/Answer/Detail/000002528","title":"Change a WarnerMedia-billed subscription","publisher":"vendor","quote":"Once canceled, you'll get an email confirming your cancellation. You can continue streaming until your subscription expires at the end of your billing period.","supports":"confirmation email and when access ends"},{"id":"s7","url":"https://help.hbomax.com/us/Answer/Detail/000002524","title":"Unexpected HBO Max subscription charge","publisher":"vendor","quote":"If your subscription has been canceled, there will be an option to Resume Your Subscription (instead of Cancel Your Subscription).","supports":"how to check the cancellation took effect"},{"id":"s8","url":"https://help.hbomax.com/us/Answer/Detail/000002522","title":"Can I get a refund?","publisher":"vendor","quote":"WarnerMedia Direct: There is a no refund policy for subscriptions billed through HBO Max.","supports":"no refunds on direct billing"},{"id":"s9","url":"https://help.hbomax.com/us/Answer/Detail/000002526","title":"How do I cancel HBO Max?","publisher":"vendor","quote":"If you have remaining time on your Extra Member Add-On, you'll get a prorated refund for the remaining days on your add-on.","supports":"prorated refund on the Extra Member Add-On"},{"id":"s10","url":"https://help.hbomax.com/us/Answer/Detail/000002526","title":"How do I cancel HBO Max?","publisher":"vendor","quote":"Choose Subscriptions (if prompted, log in with your Apple ID). Choose HBO Max in your list of subscriptions and then Cancel Subscription.","supports":"the Apple steps"},{"id":"s11","url":"https://help.hbomax.com/us/Answer/Detail/000002532","title":"Change an Apple-billed subscription","publisher":"vendor","quote":"As of March 9, 2026, Apple billing is no longer available for new or returning subscribers.","supports":"Apple billing only for existing subscribers"},{"id":"s12","url":"https://help.hbomax.com/us/Answer/Detail/000002532","title":"Change an Apple-billed subscription","publisher":"vendor","quote":"Once canceled, you should get an email from Apple confirming your cancellation. You can continue streaming until your subscription expires at the end of your billing period.","supports":"Apple confirmation email and when access ends"},{"id":"s13","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"s14","url":"https://help.hbomax.com/us/Answer/Detail/000002522","title":"Can I get a refund?","publisher":"vendor","quote":"Apple: Go to Apple's Request a refund article. Google Play: Go to Google's Learn about refunds article. Roku: Go to Roku's refund policy article.","supports":"refunds on Apple, Google Play and Roku billing are set by those platforms"},{"id":"s15","url":"https://help.hbomax.com/us/Answer/Detail/000002526","title":"How do I cancel HBO Max?","publisher":"vendor","quote":"Choose Payments & subscriptions and then Subscriptions. Choose HBO Max in your list of subscriptions and then Cancel subscription.","supports":"the Google Play steps"},{"id":"s16","url":"https://help.hbomax.com/us/Answer/Detail/000002533","title":"Change a Google-billed subscription","publisher":"vendor","quote":"As of April 20, 2026, Google billing is no longer available for new or returning subscribers.","supports":"Google billing only for existing subscribers"},{"id":"s17","url":"https://help.hbomax.com/us/Answer/Detail/000002526","title":"How do I cancel HBO Max?","publisher":"vendor","quote":"You should get an email from Google Play confirming your cancellation. You can stream until your subscription expires at the end of your billing period.","supports":"Google Play confirmation email and when access ends"},{"id":"s18","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.","supports":"the Google Play web steps, including the reason pop-up and Continue"},{"id":"s19","url":"https://help.hbomax.com/us/Answer/Detail/000002533","title":"Change a Google-billed subscription","publisher":"vendor","quote":"Instead of canceling, you can pause your subscription for up to 3 months. Google won't bill you and you won't be able to stream while your subscription is paused.","supports":"pausing a Google-billed subscription"},{"id":"s20","url":"https://help.hbomax.com/us/Answer/Detail/000002531","title":"Change an Amazon-billed subscription","publisher":"vendor","quote":"If you subscribed on your Amazon Fire TV or Fire tablet, then your subscription is billed through the Amazon Appstore.","supports":"who the Amazon Appstore route applies to"},{"id":"s21","url":"https://help.hbomax.com/us/Answer/Detail/000002526","title":"How do I cancel HBO Max?","publisher":"vendor","quote":"Go to Amazon.com/appstoresubscriptions and sign in to your Amazon account. In the Your Subscriptions section, find HBO Max and turn off auto-renewal.","supports":"the Amazon Appstore steps"},{"id":"s22","url":"https://help.hbomax.com/us/Answer/Detail/000002531","title":"Change an Amazon-billed subscription","publisher":"vendor","quote":"Once canceled, you should get an email from Amazon confirming your cancellation. You can continue streaming until your subscription expires at the end of your billing period.","supports":"Amazon confirmation email and when access ends"},{"id":"s23","url":"https://help.hbomax.com/us/Answer/Detail/000002522","title":"Can I get a refund?","publisher":"vendor","quote":"Amazon Appstore: Check out Amazon's Digital products return policy.","supports":"Amazon refund policy applies"},{"id":"s24","url":"https://help.hbomax.com/us/Answer/Detail/000002526","title":"How do I cancel HBO Max?","publisher":"vendor","quote":"Find HBO Max in the Your Channels section. Choose the Cancel Channel option and confirm.","supports":"the Prime Video Channels steps"},{"id":"s25","url":"https://help.hbomax.com/us/Answer/Detail/000002524","title":"Unexpected HBO Max subscription charge","publisher":"vendor","quote":"Sign in at amazon.com/video/subscriptions/manage and find your HBO Max subscription. If your HBO Max subscription has been canceled, there will be a subscription end date.","supports":"how to confirm on Prime Video Channels"},{"id":"s26","url":"https://help.hbomax.com/us/Answer/Detail/000002526","title":"How do I cancel HBO Max?","publisher":"vendor","quote":"Go to my.roku.com/subscriptions and sign in. Find HBO Max in your Active Subscriptions. Choose Manage subscription. Turn off auto-renew and then confirm.","supports":"the Roku web steps"},{"id":"s27","url":"https://help.hbomax.com/us/Answer/Detail/000002534","title":"Change a Roku-billed subscription","publisher":"vendor","quote":"Press the Star button (*) to open the Options menu. Choose Manage subscription then Cancel subscription.","supports":"the on-device Roku steps"},{"id":"s28","url":"https://help.hbomax.com/us/Answer/Detail/000002535","title":"Change a Samsung-billed subscription","publisher":"vendor","quote":"Go to samsungcheckout.com and sign in to your Samsung account. From the Purchase History menu, choose Subscriptions. Find your HBO Max subscription and choose Unsubscribe.","supports":"the Samsung steps"},{"id":"s29","url":"https://help.hbomax.com/us/Answer/Detail/000002526","title":"How do I cancel HBO Max?","publisher":"vendor","quote":"Go to xumo.com/subscriptions and sign in to your Xumo account. Find HBO Max in your list of subscriptions and choose Cancel now.","supports":"the Xumo steps"},{"id":"s30","url":"https://help.hbomax.com/us/Answer/Detail/000002526","title":"How do I cancel HBO Max?","publisher":"vendor","quote":"In the Your Subscription section, select Manage Add-ons (next to Add-ons). Find HBO Max and toggle the checkmark to an X. Select Review Changes to confirm.","supports":"the Hulu add-on steps"},{"id":"s31","url":"https://help.hbomax.com/us/Answer/Detail/000002524","title":"Unexpected HBO Max subscription charge","publisher":"vendor","quote":"Sign in to your Hulu account at hulu.com/account and check if the HBO Max Add-on is listed under Your Subscriptions.","supports":"how to confirm on Hulu"},{"id":"s32","url":"https://help.hbomax.com/us/Answer/Detail/000002526","title":"How do I cancel HBO Max?","publisher":"vendor","quote":"Choose your profile and then Settings > Membership. Next to HBO Max, choose Cancel and then confirm your cancellation.","supports":"the YouTube TV steps"},{"id":"s33","url":"https://help.hbomax.com/us/Answer/Detail/000002524","title":"Unexpected HBO Max subscription charge","publisher":"vendor","quote":"If your subscription has been canceled, you'll have an Add option.","supports":"how to confirm on YouTube TV"},{"id":"s34","url":"https://help.hbomax.com/us/Answer/Detail/000002526","title":"How do I cancel HBO Max?","publisher":"vendor","quote":"Go to youtube.com/paid_memberships. Under Digital purchases & rentals, choose HBO Max and then Deactivate. Follow the prompts to cancel your subscription.","supports":"the YouTube Primetime Channels steps"},{"id":"s35","url":"https://help.hbomax.com/us/Answer/Detail/000002578","title":"Help with the Disney+, Hulu, HBO Max Bundle","publisher":"vendor","quote":"If you're billed through Disney+, you can manage your bundle subscription at disneyplus.com/account.","supports":"where to manage a Disney+-billed bundle (the page names hulu.com/account for Hulu billing)"},{"id":"s36","url":"https://help.hbomax.com/us/Answer/Detail/000002578","title":"Help with the Disney+, Hulu, HBO Max Bundle","publisher":"vendor","quote":"Instead of canceling, your HBO Max subscription may be paused for up to 24 months when you sign up for the bundle via Disney+ or Hulu.","supports":"an existing subscription may be paused, not cancelled"},{"id":"s37","url":"https://help.hbomax.com/us/Answer/Detail/000002589","title":"HBO Max through DoorDash","publisher":"vendor","quote":"Choose Account (lower-left corner), then Manage DashPass. Choose Manage HBO Max Subscription, then Cancel Subscription.","supports":"the DoorDash steps"},{"id":"s38","url":"https://help.hbomax.com/us/Answer/Detail/000002526","title":"How do I cancel HBO Max?","publisher":"vendor","quote":"Sign in to your provider's website, go to their Help Center, or contact them.","supports":"provider-billed subscriptions are cancelled with the provider"},{"id":"s39","url":"https://help.hbomax.com/us/Answer/Detail/000002526","title":"How do I cancel HBO Max?","publisher":"vendor","quote":"In the My Verizon app, choose Account > Plans. Then, choose Add or remove perks.","supports":"the Verizon myPlan perk steps"},{"id":"s40","url":"https://help.hbomax.com/us/Answer/Detail/000002522","title":"Can I get a refund?","publisher":"vendor","quote":"Other provider: Contact your billing provider and ask about their refund policy.","supports":"provider refunds"},{"id":"s41","url":"https://help.hbomax.com/us/Answer/Detail/000002547","title":"HBO Max plans and prices","publisher":"vendor","quote":"Basic with Ads - $10.99/month or $109.99/year (16% savings) Standard - $18.49/month or $184.99/year (16% savings)","supports":"the ad-supported plan and yearly billing prices"},{"id":"s42","url":"https://help.hbomax.com/us/Answer/Detail/000002528","title":"Change a WarnerMedia-billed subscription","publisher":"vendor","quote":"If you change to a lower-priced plan, your plan change will happen on your next billing date.","supports":"downgrading"},{"id":"s43","url":"https://help.hbomax.com/us/Answer/Detail/000002583","title":"HBO Max student discount","publisher":"vendor","quote":"With the student discount you can get the HBO Max Basic with Ads plan for $5.49/month (a 50% savings) for up to 12 months.","supports":"the student discount"},{"id":"s44","url":"https://help.hbomax.com/us/Answer/Detail/000002578","title":"Help with the Disney+, Hulu, HBO Max Bundle","publisher":"vendor","quote":"The Disney+, Hulu, HBO Max Bundle gives you access to all 3 streaming apps for a discounted price.","supports":"the bundle"},{"id":"s45","url":"https://help.hbomax.com/us/Answer/Detail/000002527","title":"Resubscribe to HBO Max","publisher":"vendor","quote":"here's how you can subscribe to HBO Max using your existing account (this way you'll have your profiles, My List, and watch history).","supports":"what the account keeps after cancelling"},{"id":"s46","url":"https://help.hbomax.com/us/Answer/Detail/000002542","title":"HBO Max Privacy and Ad Choices","publisher":"vendor","quote":"You'll need to cancel your subscription before you submit a delete request.","supports":"account deletion is separate and needs a cancelled subscription"},{"id":"s47","url":"https://help.hbomax.com/us/Answer/Detail/000002542","title":"HBO Max Privacy and Ad Choices","publisher":"vendor","quote":"The account deletion process usually takes 4 to 5 weeks.","supports":"how long deletion takes"},{"id":"s48","url":"https://help.hbomax.com/us/Answer/Detail/000002528","title":"Change a WarnerMedia-billed subscription","publisher":"vendor","quote":"Your extra member will lose access to HBO Max when your plan expires.","supports":"what the extra member loses"},{"id":"s49","url":"https://help.hbomax.com/us/Answer/Detail/000002528","title":"Change a WarnerMedia-billed subscription","publisher":"vendor","quote":"Only Adult profiles can manage subscriptions.","supports":"the Adult profile tip"},{"id":"s50","url":"https://help.hbomax.com/us/Answer/Detail/000002532","title":"Change an Apple-billed subscription","publisher":"vendor","quote":"Cancel your subscription at least 24 hours before your next billing date to avoid further charges.","supports":"the 24-hour notice for Apple billing"},{"id":"s51","url":"https://help.hbomax.com/us/Answer/Detail/000002533","title":"Change a Google-billed subscription","publisher":"vendor","quote":"Cancel your subscription at least 24 hours before your next billing date to avoid further charges.","supports":"the 24-hour notice for Google billing"},{"id":"s52","url":"https://help.hbomax.com/us/Answer/Detail/000002531","title":"Change an Amazon-billed subscription","publisher":"vendor","quote":"Cancel your subscription at least 24 hours before your next billing date to avoid further charges.","supports":"the 24-hour notice for Amazon Appstore billing"},{"id":"s53","url":"https://help.hbomax.com/us/Answer/Detail/000002534","title":"Change a Roku-billed subscription","publisher":"vendor","quote":"Cancel your subscription at least 24 hours before your next billing date to avoid further charges.","supports":"the 24-hour notice for Roku billing"},{"id":"s54","url":"https://help.hbomax.com/us/Answer/Detail/000002535","title":"Change a Samsung-billed subscription","publisher":"vendor","quote":"Cancel your subscription at least 24 hours before your next billing date to avoid further charges.","supports":"the 24-hour notice for Samsung billing"},{"id":"s55","url":"https://help.hbomax.com/us/Answer/Detail/000002524","title":"Unexpected HBO Max subscription charge","publisher":"vendor","quote":"Sign in at amazon.com/appstoresubscriptions and find your HBO Max subscription. If your subscription has been canceled, there won't be an auto-renewal date.","supports":"how to confirm on the Amazon Appstore"},{"id":"s56","url":"https://help.hbomax.com/us/Answer/Detail/000002522","title":"Can I get a refund?","publisher":"vendor","quote":"Samsung: Contact us with regard to any refund requests.","supports":"refunds for Samsung billing go through HBO Max"},{"id":"s57","url":"https://help.hbomax.com/us/Answer/Detail/000002526","title":"How do I cancel HBO Max?","publisher":"vendor","quote":"Once canceled, you should get an email from Samsung confirming your cancellation. You can stream until your subscription expires at the end of your billing period.","supports":"Samsung confirmation email and when access ends"},{"id":"s58","url":"https://help.hbomax.com/us/Answer/Detail/000002526","title":"How do I cancel HBO Max?","publisher":"vendor","quote":"You should get an email from Xumo confirming your cancellation. You can stream until your subscription expires at the end of your billing period.","supports":"Xumo confirmation email and when access ends"},{"id":"s59","url":"https://help.hbomax.com/us/Answer/Detail/000002526","title":"How do I cancel HBO Max?","publisher":"vendor","quote":"You should get an email from Roku confirming your cancellation. You can stream until your subscription expires at the end of your billing period.","supports":"Roku confirmation email and when access ends"},{"id":"s60","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"Apple's own steps"},{"id":"s61","url":"https://help.hbomax.com/us/Answer/Detail/000002589","title":"HBO Max through DoorDash","publisher":"vendor","quote":"Once canceled, you can continue streaming HBO Max Standard until your subscription expires at the end of your monthly billing period.","supports":"when DoorDash-billed Standard access ends"},{"id":"s62","url":"https://help.hbomax.com/us/Answer/Detail/000002542","title":"HBO Max Privacy and Ad Choices","publisher":"vendor","quote":"Open a browser and go to HBOMax.com/account-delete.","supports":"where to request account deletion"},{"id":"s63","url":"https://support.roku.com/article/manage-or-cancel-subscriptions","title":"Manage or cancel subscriptions on Roku","publisher":"platform","quote":"Select Manage subscription to view the renewal date and access more options. To cancel a subscription, select Turn off auto-renew.","supports":"on a Roku device the cancel option is labelled Turn off auto-renew"},{"id":"s64","url":"https://support.google.com/youtube/answer/12466883?hl=en&co=GENIE.Platform%3DDesktop","title":"Cancel your Primetime Channels (YouTube Help)","publisher":"platform","quote":"Go to youtube.com/paid_memberships. Under Digital purchases & rentals, click Deactivate. Click Continue to cancel. Select your reason for canceling and then click Next. Click Yes, cancel.","supports":"YouTube's own cancel steps for Primetime Channels"},{"id":"s65","url":"https://help.hbomax.com/us/Answer/Detail/000002589","title":"HBO Max through DoorDash","publisher":"vendor","quote":"When your current DoorDash DashPass Annual plan expires or renews, your HBO Max access will end and you'll need to resubscribe.","supports":"the Basic with Ads plan included with DashPass Annual ends when DashPass Annual expires or renews"},{"id":"s66","url":"https://help.hbomax.com/us/Answer/Detail/000002526","title":"How do I cancel HBO Max?","publisher":"vendor","quote":"Sign in to your Verizon account at verizon.com/home/myverizon. Choose +play and then Manage. (+play is not currently available in the My Verizon app.)","supports":"the Verizon +play steps"},{"id":"s67","url":"https://help.hbomax.com/us/Answer/Detail/000002533","title":"Change a Google-billed subscription","publisher":"vendor","quote":"Plan switching is no longer available via Google Play.","supports":"Google Play-billed subscriptions can't switch plans"},{"id":"s68","url":"https://help.hbomax.com/us/Answer/Detail/000002547","title":"HBO Max plans and prices","publisher":"vendor","quote":"To change plans, cancel your subscription, wait for it to expire, then resubscribe to HBO Max and choose a different plan.","supports":"how Prime Video Channels subscribers change plans"},{"id":"s69","url":"https://help.hbomax.com/us/Answer/Detail/000002528","title":"Change a WarnerMedia-billed subscription","publisher":"vendor","quote":"Any promotional offers or discounts that you may currently benefit from will not apply to your new plan and will end when your new plan takes effect.","supports":"a plan change ends current promotions"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Refund terms and when access ends for Prime Video Channels, Hulu, YouTube, Xumo and internet, mobile or TV providers are set by those partners and were not checked","HBO Max documents no data export","Whether the HBO Max web flow shows an offer or asks why before the final confirm is not documented"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Name updated from Max (HBO Max) to HBO Max","Google Play: added the reason pop-up and Continue to the computer steps (s18 re-copied)","Roku: on-device option is Turn off auto-renew (s63)","YouTube Primetime Channels: full cancel steps from YouTube Help (s64)","DoorDash: the included Basic with Ads plan ends on its own (s65)","Provider route: added the Verizon +play steps (s66)","Downgrade: Google Play and Prime Video Channels must cancel and resubscribe; promotions end (s67-s69)"]}},"delete_account":{"url":"https://privacyportal.onetrust.com/webform/1b21e05d-c206-4e0b-970e-2d73a23e42e8/6555225c-a911-4af8-bdb5-20158994ece0","difficulty":"hard","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/max","json":"https://stackcut.io/exits/max.json","localized":[{"language":"de","market":"DE","title":"HBO Max kündigen","page":"https://stackcut.io/de/cancel/max","checked_on":"2026-10-05"},{"language":"pt-br","market":"BR","title":"Como cancelar a HBO Max","page":"https://stackcut.io/pt-br/cancel/max","checked_on":"2026-10-05"},{"language":"es","market":"MX","title":"Cómo cancelar HBO Max","page":"https://stackcut.io/es/cancel/max","checked_on":"2026-10-05"},{"language":"nl","market":"NL","title":"HBO Max opzeggen","page":"https://stackcut.io/nl/cancel/max","checked_on":"2026-10-05"}],"evidence":{"packet_revision":"d3ebe561b55bc659c751372b62b43eb3118e2ad4fae679c0286c27ad1aa1fcf6","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"max--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"max--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"max--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"max--amazon--r4","channel":"amazon","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"max--amazon--r5","channel":"amazon","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"max--roku--r6","channel":"roku","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"max--reseller-or-partner--r7","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"max--reseller-or-partner--r8","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"max--reseller-or-partner--r9","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"max--reseller-or-partner--r10","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"max--reseller-or-partner--r11","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"max--reseller-or-partner--r12","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"max--reseller-or-partner--r13","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"max--carrier-or-isp--r14","channel":"carrier_or_isp","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"mcafee","name":"McAfee","category":"security_privacy","website":"https://www.mcafee.com","domains":["mcafee.com"],"summary":"Turn off auto-renewal in McAfee's My Account at least 31 days before an annual term ends (McAfee charges 30 days early), or ask Customer Service; cancel app-store plans with Apple or Google Play. Full refunds: within 30 days of purchase or 60 days of a renewal, not monthly plans.","routes":[{"channel":"direct_web","applies_to":"McAfee subscriptions billed by McAfee (bought on mcafee.com or renewed by McAfee), including free trials that took payment details","who":"The McAfee account holder","method":"self_serve","start_url":null,"steps":[{"do":"Sign in to your McAfee account and, on the My Account page, turn off auto-renewal for the subscription at least 31 days before the term expires","expect":null},{"do":"If you can't, contact McAfee Customer Service and ask them to cancel the renewal","expect":null}],"confirm_by":null,"effective":null,"notice":"Annual plans are charged 30 days before the term expires, so turn off auto-renewal at least 31 days before expiration (a reminder email comes 30 days before the charge). A free trial charges at its end unless you cancel before then","refund":"Full refund if you ask within 30 days of the first purchase or within 60 days of a renewal charge; this doesn't apply to monthly subscriptions. In the UK, a partial refund of a renewal for the months left is available after 60 days","fees":null,"source_ids":["s19","s20","s21","s22","s23","s24","s1","s2","s3","s4","s5","s6"]},{"channel":"apple_app_store","applies_to":"Subscriptions bought in the McAfee iPhone or iPad app (billed by Apple)","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"On an iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then tap the McAfee subscription","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription (you may need to scroll down)","expect":null}],"confirm_by":"McAfee shows an expiration message, or no Cancel button, in Subscriptions","effective":null,"notice":"For an Apple-billed trial, cancel at least 24 hours before the trial ends","refund":null,"fees":null,"source_ids":["s7","s8","s9","s10","s11"]},{"channel":"google_play","applies_to":"Subscriptions bought in the McAfee Android app (billed by Google Play)","who":"The Google Account that pays for the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to subscriptions in Google Play, signed in to the Google Account that pays","expect":"McAfee"},{"do":"Next to McAfee, click Manage, then Cancel subscription","expect":"a confirmation pop-up asking for a reason"},{"do":"Select a reason, then click Continue","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time already paid","notice":null,"refund":null,"fees":null,"source_ids":["s12","s13","s14"]}],"pay_less":[{"type":"free_plan","what":"The mobile app has a free tier, McAfee Security - Free (one device: Wi-Fi Scan, Identity Scan, System Scan)","evidence":"documented","source_ids":["s16"]},{"type":"annual_billing","what":"In the App Store, the Standard plan is $29.99 a year versus $2.99 a month (App Store prices on 2026-09-29)","evidence":"documented","source_ids":["s17","s7"]}],"export":[],"after_cancel":{"access_until":null,"data_kept":null,"you_lose":["Use of and access to the McAfee service once the subscription expires"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["If an annual renewal already charged, ask McAfee Customer Service for a full refund within 60 days of the charge (monthly subscriptions don't qualify)","Uninstalling the McAfee app does not cancel an App Store or Google Play subscription","McAfee's help center could not be read by our tools; check its article \"Turn off auto-renewal for your McAfee subscription\" for exact menu names"]},"sources":[{"id":"s1","url":"https://www.verizon.com/support/mcafee-eula-legal/","title":"McAfee Mobile Products End User License Agreement (copy hosted by Verizon)","publisher":"vendor","quote":"inform McAfee of Your intent before the expiration of Your subscription term by updating the auto-renewal information in Your Service account.","supports":"turn off auto-renewal in the account before the term expires"},{"id":"s2","url":"https://www.verizon.com/support/mcafee-eula-legal/","title":"McAfee Mobile Products End User License Agreement (copy hosted by Verizon)","publisher":"vendor","quote":"You are required to notify McAfee to cancel this charge using your Service account or by contacting McAfee customer support.","supports":"the account or customer support can cancel a renewal charge"},{"id":"s3","url":"https://www.verizon.com/support/mcafee-eula-legal/","title":"McAfee Mobile Products End User License Agreement (copy hosted by Verizon)","publisher":"vendor","quote":"If Your subscription was automatically renewed and You request a refund of the subscription price within sixty days of the renewal","supports":"the 60-day window for renewal refunds"},{"id":"s4","url":"https://www.verizon.com/support/mcafee-eula-legal/","title":"McAfee Mobile Products End User License Agreement (copy hosted by Verizon)","publisher":"vendor","quote":"then McAfee will refund the full subscription price to You using the payment information on file in Your Service account.","supports":"the renewal refund is the full price"},{"id":"s5","url":"https://www.gov.uk/government/news/cma-secures-refund-rights-for-mcafee-customers","title":"CMA secures refund rights for McAfee customers","publisher":"regulator","quote":"allowing them to request a full refund of the auto-renewal fee for a period of 60 days from the date the fee is taken.","supports":"the 60-day full refund of auto-renewal fees (UK regulator)"},{"id":"s6","url":"https://www.gov.uk/government/news/cma-secures-refund-rights-for-mcafee-customers","title":"CMA secures refund rights for McAfee customers","publisher":"regulator","quote":"consumers can seek a partial refund of the auto-renewal fee in proportion to the amount of the contract that is outstanding","supports":"partial refunds after 60 days (UK)"},{"id":"s7","url":"https://apps.apple.com/us/app/mcafee-stay-secure-private/id724596345","title":"McAfee: Stay Secure & Private - App Store listing","publisher":"platform","quote":"Monthly Standard Subscription $2.99","supports":"McAfee sells subscriptions as App Store in-app purchases"},{"id":"s8","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"Use the web or your device to cancel a subscription from Apple or a subscription that you purchased with an app from the App Store.","supports":"App Store in-app subscriptions are cancelled with Apple"},{"id":"s9","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple cancel steps on iPhone or iPad"},{"id":"s10","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm an Apple cancellation"},{"id":"s11","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.","supports":"the notice needed to avoid paying after an Apple-billed trial"},{"id":"s12","url":"https://play.google.com/store/apps/details?id=com.wsandroid.suite&hl=en_US","title":"McAfee: Stay Secure & Private - Google Play listing","publisher":"platform","quote":"What plans and subscriptions does McAfee offer? McAfee Security - Free ▪ Single device protection ▪ Antivirus Scan* ▪ Wi-Fi Scan ▪ Identity Scan","supports":"McAfee sells plans in its Android app"},{"id":"s13","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.","supports":"the Google Play cancel steps, including the reason pop-up"},{"id":"s14","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when a Google Play cancellation takes effect"},{"id":"s15","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"Important: When you uninstall an app, your subscription won't cancel.","supports":"the agent tip that uninstalling does not cancel"},{"id":"s16","url":"https://apps.apple.com/us/app/mcafee-stay-secure-private/id724596345","title":"McAfee: Stay Secure & Private - App Store listing","publisher":"platform","quote":"McAfee Security - Free ▪ Single device protection ▪ Wi-Fi Scan ▪ Identity Scan ▪ System Scan","supports":"the free tier"},{"id":"s17","url":"https://apps.apple.com/us/app/mcafee-stay-secure-private/id724596345","title":"McAfee: Stay Secure & Private - App Store listing","publisher":"platform","quote":"Yearly Standard Subscription $29.99","supports":"yearly App Store price"},{"id":"s18","url":"https://www.verizon.com/support/mcafee-eula-legal/","title":"McAfee Mobile Products End User License Agreement (copy hosted by Verizon)","publisher":"vendor","quote":"Upon expiration or termination of the Service for any reason, You are no longer authorized to use or access the Service","supports":"what you lose when the subscription ends"},{"id":"s19","url":"https://www.mcafee.com/en-us/antivirus/mcafee-total-protection.html","title":"McAfee Total Protection - subscription, free trial, pricing and automatic renewal terms","publisher":"vendor","quote":"It automatically renews until you cancel it. We'll charge your payment method 30 days before your annual term expires","supports":"annual renewals are charged 30 days before the term expires"},{"id":"s20","url":"https://www.mcafee.com/en-us/antivirus/mcafee-total-protection.html","title":"McAfee Total Protection - subscription, free trial, pricing and automatic renewal terms","publisher":"vendor","quote":"For annual terms, you'll get an email reminder 30 days before you are charged. To avoid charges, cancel at least 31 days before expiration.","supports":"cancel at least 31 days before expiration; reminder email"},{"id":"s21","url":"https://www.mcafee.com/en-us/antivirus/mcafee-total-protection.html","title":"McAfee Total Protection - subscription, free trial, pricing and automatic renewal terms","publisher":"vendor","quote":"You can manage your subscription or change your auto-renewal settings through your My Account page.","supports":"auto-renewal is turned off on the My Account page"},{"id":"s22","url":"https://www.mcafee.com/en-us/antivirus/mcafee-total-protection.html","title":"McAfee Total Protection - subscription, free trial, pricing and automatic renewal terms","publisher":"vendor","quote":"Full refunds are available if requested within 30 days of your initial purchase or 60 days of a renewal charge","supports":"the 30-day (purchase) and 60-day (renewal) full refund"},{"id":"s23","url":"https://www.mcafee.com/en-us/antivirus/mcafee-total-protection.html","title":"McAfee Total Protection - subscription, free trial, pricing and automatic renewal terms","publisher":"vendor","quote":"though this doesn't apply to monthly subscriptions. Check our Refund Policy for details or reach out to Customer Service.","supports":"monthly subscriptions are excluded from the refund; Customer Service handles refunds"},{"id":"s24","url":"https://www.mcafee.com/en-us/antivirus/mcafee-total-protection.html","title":"McAfee Total Protection - subscription, free trial, pricing and automatic renewal terms","publisher":"vendor","quote":"You'll need to provide payment details at sign-up, and you'll be charged at the end of the trial period unless you cancel beforehand.","supports":"free trials charge at the end unless cancelled first"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["McAfee's help center (mcafee.com/support) couldn't be read, so its exact menu names, start link and confirmation aren't confirmed; McAfee's product-page terms confirm auto-renewal is changed on the My Account page","Whether access continues to the end of the paid term after turning off auto-renewal is not confirmed","Partner billing (carriers such as Verizon or T-Mobile, and trials preinstalled on new PCs) is not documented on pages we could read","How long McAfee keeps account data after cancelling is not confirmed"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["notice and step 1: McAfee charges annual renewals 30 days before expiry; cancel at least 31 days before (was 'before the term expires')","refund: full refund within 30 days of purchase or 60 days of a renewal, not for monthly subscriptions (was renewal-only, all plans)","Added the free-trial rule and McAfee's own terms (s19-s24, mcafee.com product page) to the direct route; summary and refund tip updated","Still unconfirmed: exact menu names and start URL, whether access runs to the end of the term, partner and carrier billing"]}},"delete_account":{"url":"https://home.mcafee.com/","difficulty":"hard","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/mcafee","json":"https://stackcut.io/exits/mcafee.json","localized":[{"language":"de","market":"DE","title":"McAfee kündigen","page":"https://stackcut.io/de/cancel/mcafee","checked_on":"2026-10-05"},{"language":"nl","market":"NL","title":"McAfee opzeggen","page":"https://stackcut.io/nl/cancel/mcafee","checked_on":"2026-10-05"}],"evidence":{"packet_revision":"777ce9971ec2344e83fc6a0a1c9d5dfd8c020df390c8e8b4ca51d73ed630343c","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"mcafee--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"mcafee--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"mcafee--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"metricool","name":"Metricool","category":"marketing_sales","website":"https://metricool.com","domains":["metricool.com"],"summary":"Open Plan and Billing, click the three-dot menu next to your plan, choose Cancel plan and confirm; the plan runs to the period end, then drops to Free with one brand. App-bought plans are cancelled with Apple or Google. Deleting the account doesn't cancel.","routes":[{"channel":"direct_web","applies_to":"Metricool paid plans (such as Starter and Advanced, monthly or annual) bought on the Metricool website","who":"The account holder","method":"self_serve","start_url":null,"steps":[{"do":"Before cancelling, download the reports you want (Reporting in the top menu, PDF or PPT): reports aren't available on Free","expect":null},{"do":"Open Plan and Billing on the Metricool website","expect":null},{"do":"Click the vertical three-dot menu (⋮) next to your current plan","expect":"Cancel plan"},{"do":"Select Cancel plan and confirm","expect":"a confirmation screen showing which brands you keep and which you lose access to"}],"confirm_by":null,"effective":"The paid plan stays active until the current period ends, then the account switches to Free (1 brand and other Free limits)","notice":"Monthly and annual subscriptions renew automatically","refund":"Only your very first purchase (or an add-on's first purchase) can be refunded, within 15 calendar days, by contacting support to exercise the right of withdrawal; renewals aren't refundable. After a refund the account switches to Free","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s33"]},{"channel":"apple_app_store","applies_to":"The Starter Mobile 5 plan (monthly) bought in the Metricool iOS app","who":"The Apple Account holder who subscribed","method":"platform_settings","start_url":null,"steps":[{"do":"On your iPhone or iPad, open Settings, tap your name, then Subscriptions","expect":null},{"do":"Tap the Metricool subscription, then Cancel Subscription, and confirm","expect":null}],"confirm_by":"If there is no Cancel button, or an expiration message shows in red text, the subscription is already cancelled","effective":null,"notice":null,"refund":"Refund requests go to Apple, which must approve them","fees":null,"source_ids":["s13","s14","s15","s16","s17","s18"]},{"channel":"google_play","applies_to":"The Starter Mobile 5 plan (monthly) bought in the Metricool Android app","who":"The Google account holder who subscribed","method":"platform_settings","start_url":null,"steps":[{"do":"Sign in to your Google account and open Payments & Subscriptions > Subscriptions (or, on your Android device, go to subscriptions in Google Play)","expect":"a list of your active subscriptions"},{"do":"Find the Metricool subscription and click Manage","expect":null},{"do":"On the subscription details page, click Cancel subscription and follow the instructions to confirm","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time you've already paid","notice":null,"refund":"Refund requests go to Google, which must approve them","fees":null,"source_ids":["s13","s14","s15","s19","s20","s18","s34","s35","s36","s39"]}],"pay_less":[{"type":"free_plan","what":"Cancel to Free: 1 brand, up to 20 posts per month, 30 days of analytics, the AI assistant and Metricool MCP, but no LinkedIn or X/Twitter connection. Metricool keeps your oldest brand; delete unwanted brands first if you'd rather keep another","evidence":"documented","source_ids":["s5","s21","s7"]},{"type":"downgrade","what":"Use Change plan in Plan and Billing to pick a lower plan or fewer brands; the lower plan starts at the end of the current billing period","evidence":"documented","source_ids":["s22","s23"]},{"type":"annual_billing","what":"Annual billing has a discount already applied to the final price (up to 24% on the pricing page)","evidence":"documented","source_ids":["s24"]},{"type":"downgrade","what":"Drop add-ons you don't use, such as the X/Twitter add-on (charged per connected X account) or Advanced Analytics: removing an add-on takes effect on the next billing cycle","evidence":"documented","source_ids":["s25","s26"]}],"export":[{"data":"Analytics reports for your brands","how":"Open Reporting in the top menu, choose the time period (a full month or a custom range), language and networks, then click the download button for PDF or PPT","format":"PDF or PowerPoint (PPT)","limits":"Reports need a Starter plan or higher: they aren't available on the Free plan","source_ids":["s1","s2","s27","s28"]}],"after_cancel":{"access_until":"The end of the current billing period","data_kept":"The account stays on Free with one brand (the oldest by creation date); the confirmation screen shows which brands you lose access to. SmartLinks aren't deleted and their public links keep working","you_lose":["Access to every brand except the oldest one","Reports and analytics beyond 30 days","LinkedIn and X/Twitter connections"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Deleting the Metricool account does not cancel the subscription: cancel the plan first, or charges can continue","Plans bought in the iOS or Android app can only be cancelled with Apple or Google, not in Metricool","Free keeps only your oldest brand: delete the brands you don't need before cancelling if you want to keep a different one","Download reports before the period ends: reports aren't available on Free","Add-ons are billed separately; removing one takes effect at the next billing cycle. Metricool doesn't say that cancelling the plan removes them","Want a refund? Only the very first purchase qualifies, within 15 calendar days; renewals aren't refundable","SmartLinks stay live after the account moves to Free: to take one offline, delete it before the paid plan ends"]},"sources":[{"id":"s1","url":"https://help.metricool.com/how-to-generate-reports-szc5k","title":"How to generate Reports","publisher":"vendor","quote":"under Reporting in the top menu","supports":"where reports are"},{"id":"s2","url":"https://help.metricool.com/how-to-generate-reports-szc5k","title":"How to generate Reports","publisher":"vendor","quote":"This feature is available on Starter plans and above — it is not available on the free plan.","supports":"reports need a paid plan"},{"id":"s3","url":"https://help.metricool.com/how-to-manage-my-plan-in-metricool-uhija","title":"How to manage my plan in Metricool","publisher":"vendor","quote":"Open Plan and Billing on the Metricool website.","supports":"where the cancel flow starts"},{"id":"s4","url":"https://help.metricool.com/how-to-manage-my-plan-in-metricool-uhija","title":"How to manage my plan in Metricool","publisher":"vendor","quote":"Click the vertical three-dot menu (⋮) next to your current plan.","supports":"opening the plan menu"},{"id":"s5","url":"https://help.metricool.com/how-to-manage-my-plan-in-metricool-uhija","title":"How to manage my plan in Metricool","publisher":"vendor","quote":"Select Cancel plan and confirm.","supports":"the cancel step"},{"id":"s6","url":"https://help.metricool.com/how-to-manage-my-plan-in-metricool-uhija","title":"How to manage my plan in Metricool","publisher":"vendor","quote":"Your paid plan stays active until the current period ends, then the account reverts to Free.","supports":"when cancelling takes effect"},{"id":"s7","url":"https://help.metricool.com/how-to-manage-my-plan-in-metricool-uhija","title":"How to manage my plan in Metricool","publisher":"vendor","quote":"Metricool keeps the oldest brand by creation date. The confirmation screen shows which brands you keep and which you lose access to.","supports":"which brand Free keeps, and the confirmation screen"},{"id":"s8","url":"https://help.metricool.com/how-to-manage-my-plan-in-metricool-uhija","title":"How to manage my plan in Metricool","publisher":"vendor","quote":"When the period ends, the account switches to Free (1 brand and other Free limits)","supports":"what the account becomes"},{"id":"s9","url":"https://help.metricool.com/metricool-refund-policy-0lrpo","title":"Metricool Refund Policy","publisher":"vendor","quote":"you can exercise your right of withdrawal during the first 15 calendar days after your first purchase","supports":"the 15-day refund window"},{"id":"s10","url":"https://help.metricool.com/metricool-refund-policy-0lrpo","title":"Metricool Refund Policy","publisher":"vendor","quote":"These renewals are not refundable","supports":"renewals aren't refunded"},{"id":"s11","url":"https://help.metricool.com/metricool-refund-policy-0lrpo","title":"Metricool Refund Policy","publisher":"vendor","quote":"Contact support, stating that you want to exercise your right of withdrawal","supports":"how to ask for a refund"},{"id":"s12","url":"https://help.metricool.com/metricool-refund-policy-0lrpo","title":"Metricool Refund Policy","publisher":"vendor","quote":"After the refund is applied, your account will automatically switch to the Free plan","supports":"a refund moves the account to Free"},{"id":"s13","url":"https://help.metricool.com/how-to-manage-my-plan-in-metricool-uhija","title":"How to manage my plan in Metricool","publisher":"vendor","quote":"App-managed plans must be canceled in Apple or Google, not in Metricool.","supports":"app plans are cancelled with Apple or Google"},{"id":"s14","url":"https://help.metricool.com/starter-mobile-5-subscribing-from-the-app-wd7w8","title":"Starter Mobile 5: subscribing from the app","publisher":"vendor","quote":"Only the Starter Mobile 5 plan with monthly payment is available","supports":"the plan sold in the apps"},{"id":"s15","url":"https://help.metricool.com/starter-mobile-5-subscribing-from-the-app-wd7w8","title":"Starter Mobile 5: subscribing from the app","publisher":"vendor","quote":"You must manage your subscription through the app (not through the Metricool website).","supports":"app plans aren't managed on the website"},{"id":"s16","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name.","supports":"Apple's own steps"},{"id":"s17","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm an Apple cancellation"},{"id":"s18","url":"https://help.metricool.com/starter-mobile-5-subscribing-from-the-app-wd7w8","title":"Starter Mobile 5: subscribing from the app","publisher":"vendor","quote":"Refund requests must be directed to and approved by Apple and Google.","supports":"app-store refunds"},{"id":"s19","url":"https://help.metricool.com/starter-mobile-5-subscribing-from-the-app-wd7w8","title":"Starter Mobile 5: subscribing from the app","publisher":"vendor","quote":"Click on Payments & Subscriptions > Subscriptions.","supports":"where Google subscriptions are"},{"id":"s20","url":"https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your Android device, go to subscriptions in Google Play.","supports":"Google's own steps"},{"id":"s21","url":"https://help.metricool.com/plans-add-ons-and-api-access-explained-xux1u","title":"Plans, add-ons, and API access explained","publisher":"vendor","quote":"Up to 20 posts per month, 30 days of analytics, AI assistant, Metricool MCP. No LinkedIn or X/Twitter connection.","supports":"the Free plan's limits"},{"id":"s22","url":"https://help.metricool.com/how-to-manage-my-plan-in-metricool-uhija","title":"How to manage my plan in Metricool","publisher":"vendor","quote":"Downgrades use the same Change plan path, but the lower plan starts at the end of your current billing period","supports":"how and when a downgrade works"},{"id":"s23","url":"https://help.metricool.com/plans-add-ons-and-api-access-explained-xux1u","title":"Plans, add-ons, and API access explained","publisher":"vendor","quote":"Custom number of brands (starting at 50+)","supports":"plans are sized by brands"},{"id":"s24","url":"https://help.metricool.com/plans-add-ons-and-api-access-explained-xux1u","title":"Plans, add-ons, and API access explained","publisher":"vendor","quote":"You can pay monthly or annually. Annual billing includes a discount already applied to the final price (up to 24% on the pricing page).","supports":"the annual discount"},{"id":"s25","url":"https://help.metricool.com/plans-add-ons-and-api-access-explained-xux1u","title":"Plans, add-ons, and API access explained","publisher":"vendor","quote":"Separate charge per connected X/Twitter account","supports":"the X/Twitter add-on is billed separately"},{"id":"s26","url":"https://help.metricool.com/plans-add-ons-and-api-access-explained-xux1u","title":"Plans, add-ons, and API access explained","publisher":"vendor","quote":"Adding takes effect after payment. Removing takes effect on the next billing cycle.","supports":"when removing an add-on takes effect"},{"id":"s27","url":"https://help.metricool.com/how-to-generate-reports-szc5k","title":"How to generate Reports","publisher":"vendor","quote":"Choose the time period, either a full month (drop-down) or a custom range.","supports":"choosing the report period"},{"id":"s28","url":"https://help.metricool.com/how-to-generate-reports-szc5k","title":"How to generate Reports","publisher":"vendor","quote":"Click the download button for PDF or PPT.","supports":"report formats"},{"id":"s29","url":"https://help.metricool.com/how-to-manage-my-plan-in-metricool-uhija","title":"How to manage my plan in Metricool","publisher":"vendor","quote":"Deleting your account does not cancel your subscription.","supports":"deleting the account isn't cancelling"},{"id":"s30","url":"https://help.metricool.com/how-to-manage-my-plan-in-metricool-uhija","title":"How to manage my plan in Metricool","publisher":"vendor","quote":"Cancel the plan with the steps below before you delete the account, or charges can continue.","supports":"cancel before deleting"},{"id":"s31","url":"https://help.metricool.com/how-to-manage-my-plan-in-metricool-uhija","title":"How to manage my plan in Metricool","publisher":"vendor","quote":"Moving to Free does not delete your SmartLinks, and their public links keep working on every brand.","supports":"SmartLinks after cancelling"},{"id":"s32","url":"https://help.metricool.com/metricool-refund-policy-0lrpo","title":"Metricool Refund Policy","publisher":"vendor","quote":"The withdrawal right also applies to add-ons during their first purchase, not for renewals","supports":"add-on refunds"},{"id":"s33","url":"https://help.metricool.com/metricool-refund-policy-0lrpo","title":"Metricool Refund Policy","publisher":"vendor","quote":"Monthly or annual subscriptions renew automatically","supports":"plans auto-renew"},{"id":"s34","url":"https://help.metricool.com/starter-mobile-5-subscribing-from-the-app-wd7w8","title":"Starter Mobile 5: subscribing from the app","publisher":"vendor","quote":"You will see a list of all your active subscriptions.","supports":"what the Google subscriptions page shows"},{"id":"s35","url":"https://help.metricool.com/starter-mobile-5-subscribing-from-the-app-wd7w8","title":"Starter Mobile 5: subscribing from the app","publisher":"vendor","quote":"Find the one you want to cancel and click \"Manage\".","supports":"the Manage step on Google"},{"id":"s36","url":"https://help.metricool.com/starter-mobile-5-subscribing-from-the-app-wd7w8","title":"Starter Mobile 5: subscribing from the app","publisher":"vendor","quote":"On the subscription details page, click \"Cancel subscription\" and follow the instructions to confirm the cancellation.","supports":"the Google cancel step"},{"id":"s37","url":"https://help.metricool.com/how-to-manage-my-plan-in-metricool-uhija","title":"How to manage my plan in Metricool","publisher":"vendor","quote":"To take a SmartLink offline, delete it before your paid plan ends.","supports":"how to take a SmartLink offline"},{"id":"s38","url":"https://help.metricool.com/how-to-manage-my-plan-in-metricool-uhija","title":"How to manage my plan in Metricool","publisher":"vendor","quote":"Add-ons are optional and billed separately","supports":"add-ons are billed separately"},{"id":"s39","url":"https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"access after a Google Play cancellation"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Metricool's help doesn't say whether a cancellation email is sent","How Custom plans are contracted, renewed or ended isn't documented in the help center","How long Metricool keeps data for brands you lose access to on Free, and how to delete the account, aren't covered in the billing articles","Whether cancelling the plan also stops add-on charges isn't stated: add-ons are billed separately, and removing one takes effect at the next billing cycle"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked the plan, refund, app-subscription, plans-and-add-ons and reports articles and Apple's and Google's help: web steps, timing and refund rules confirmed","Google Play steps: added the Manage step before Cancel subscription, as Metricool's app article gives it","Web route: removed 'plus add-ons' (Metricool doesn't say cancelling the plan cancels add-ons, now listed as not confirmed) and stopped naming Custom plans, whose terms aren't documented","Added that plans renew automatically, and a tip from the plan article: delete a SmartLink before the paid plan ends to take it offline","Google Play route: added when access ends, from Google's help"]}},"page":"https://stackcut.io/cancel/metricool","json":"https://stackcut.io/exits/metricool.json","evidence":{"packet_revision":"addc16f6641147772ec789ca1a407e54efee6c1f48cc8fcc501184c0ea20c67e","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"metricool--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"metricool--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"metricool--google-play--r3","channel":"google_play","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"mgm_plus","name":"MGM+","category":"streaming_video","website":"https://www.mgmplus.com","domains":["mgmplus.com"],"summary":"If you subscribed in the MGM+ app, cancel in your Apple or Google Play subscriptions before the renewal date: MGM+ says subscription fees are non-refundable. Steps for mgmplus.com billing, Prime Video Channels, Roku and TV providers could not be verified.","routes":[{"channel":"apple_app_store","applies_to":"MGM+ subscriptions bought in the MGM+ app on an iPhone, iPad or Apple TV (billed by Apple)","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":"https://account.apple.com/account/manage/section/subscriptions","steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then MGM+","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription (you may need to scroll down)","expect":null}],"confirm_by":"MGM+ shows an expiration message and no Cancel button in Subscriptions","effective":null,"notice":"Cancel before the renewal date; to avoid paying after a free trial, cancel at least 24 hours before the trial ends","refund":"MGM+ says subscription fees are non-refundable","fees":null,"source_ids":["s2","s3","s4","s1"]},{"channel":"google_play","applies_to":"MGM+ subscriptions bought in the MGM+ app on Android (billed by Google Play)","who":"The Google Account that bought the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to your subscriptions in Google Play, signed in to the Google Account that pays","expect":"MGM+"},{"do":"Next to MGM+, click Manage, then Cancel subscription","expect":"a confirmation pop-up asking for a reason"},{"do":"Select a reason, then click Continue","expect":null}],"confirm_by":null,"effective":"You can keep using MGM+ for the time you have already paid for","notice":null,"refund":"MGM+ says subscription fees are non-refundable; Google Play says that in some instances you may be eligible for a refund","fees":null,"source_ids":["s7","s9","s8","s6","s5","s12"]}],"pay_less":[{"type":"annual_billing","what":"The annual plan costs $61.99 a year, against $7.99 a month on the monthly plan (Google Play prices)","evidence":"documented","source_ids":["s5"]}],"export":[],"after_cancel":{"access_until":"The end of the period you already paid for (stated by Google Play; not confirmed for other channels)","data_kept":null,"you_lose":["Access to MGM+ once the paid period ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"Google Play asks for a cancellation reason in a pop-up before the final Continue","tips":["Uninstalling the MGM+ app does not cancel a Google Play subscription","MGM+ says subscription fees are non-refundable, so cancel before the renewal date","If the subscription is not in your Apple or Google Play list, another company bills you: check your bank or card statement"]},"sources":[{"id":"s1","url":"https://apps.apple.com/us/app/mgm/id1387514950","title":"MGM+ on the App Store (developer's listing)","publisher":"vendor","quote":"Your subscription to MGM+ automatically renews at the then-current rate unless auto-renew is turned off or you cancel. Subscription fees are non-refundable.","supports":"auto-renewal and no refunds, on the App Store listing"},{"id":"s2","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"s3","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"s4","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.","supports":"trial notice on Apple"},{"id":"s5","url":"https://play.google.com/store/apps/details?id=com.epix.epix.now&hl=en","title":"MGM+ on Google Play (developer's listing)","publisher":"vendor","quote":"A monthly MGM+ subscription is $7.99/month with an introductory 7-day free trial offer OR save with our annual offer featuring our best price of $61.99/year.","supports":"prices and the annual plan"},{"id":"s6","url":"https://play.google.com/store/apps/details?id=com.epix.epix.now&hl=en","title":"MGM+ on Google Play (developer's listing)","publisher":"vendor","quote":"Your subscription to MGM+ automatically renews at the then-current rate unless auto-renew is turned off or you cancel. Subscription fees are non-refundable.","supports":"auto-renewal and no refunds, on the Google Play listing"},{"id":"s7","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"the Google Play steps"},{"id":"s8","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when access ends on Google Play"},{"id":"s9","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.","supports":"the reason pop-up before the final step"},{"id":"s10","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"Important: When you uninstall an app, your subscription won't cancel.","supports":"the uninstall tip"},{"id":"s11","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"You might've bought the subscription from another company. To find out which company bills you, check your bank or credit card statement.","supports":"the tip about other billers"},{"id":"s12","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"In some instances, you may be eligible for a refund.","supports":"Google Play may refund in some cases"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["MGM+'s own help center and terms (mgmplus.com/help, mgmplus.com/terms-of-use) couldn't be read, so the cancel steps for subscriptions billed by MGM+ at mgmplus.com aren't confirmed","The Prime Video Channels and Amazon Appstore routes aren't confirmed on Amazon's own pages, which couldn't be checked","Roku, Apple TV Channels and TV-provider (cable or satellite) billing are not documented on any page we could read","Whether Apple-billed access runs to the end of the period is not stated on Apple's cancel page","What MGM+ keeps after cancelling, and any data export, are not documented on pages we could read"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["Google Play route: refund now also notes Google Play may refund in some instances (s12)","Apple and Google Play steps, trial notice and prices re-confirmed on the cited pages","mgmplus.com help still couldn't be read, so direct, Amazon, Roku and TV-provider routes remain unverified"]}},"page":"https://stackcut.io/cancel/mgm_plus","json":"https://stackcut.io/exits/mgm_plus.json","evidence":{"packet_revision":"338c81ad7685587e9ddd038c06b52c749391d53542af84831d123cff9e271cce","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"mgm-plus--apple-app-store--r1","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"mgm-plus--google-play--r2","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"microsoft_365","name":"Microsoft 365","category":"productivity","website":"https://www.microsoft.com/microsoft-365","domains":["microsoft.com","microsoft365.com","office.com"],"summary":"Cancel home plans at account.microsoft.com/services: choose Cancel subscription, then I don't want my subscription. Apple, Google Play and retail purchases cancel with the seller; business plans in the Microsoft 365 admin center. Gotcha: storage drops to 5 GB; after 6 months over it, Microsoft may delete your whole OneDrive.","routes":[{"channel":"direct_web","label":"Home plans (Personal, Family, Premium)","applies_to":"Microsoft 365 home plans (such as Personal, Family and Premium) bought directly from Microsoft","who":"The Microsoft account that bought the subscription (sign in if asked)","method":"self_serve","start_url":"https://account.microsoft.com/services/microsoft365","steps":[{"do":"Go to account.microsoft.com/services/microsoft365 and sign in with the Microsoft account that bought the subscription","expect":"Cancel subscription (it might say Upgrade or Cancel)"},{"do":"Select Cancel subscription","expect":"Please review"},{"do":"Read the page, which may list cheaper alternative plans, then at the bottom select I don't want my subscription","expect":null}],"confirm_by":"The subscription shows a Turn on recurring billing link instead of Cancel, with the date it expires; you won't be charged after that date","effective":"Access usually continues until the end of the current billing period if no refund is issued","notice":null,"refund":"In most cases, a refund if you cancel within 30 days of your initial purchase or before your first recurring billing date (whichever is sooner); you can also get your most recent recurring charge refunded if you cancel within 30 days after that payment, once per Microsoft account per subscription product. Some countries offer prorated refunds; eligibility is shown as you cancel","fees":null,"source_ids":["s1","s2","s3","s4","s5","s10","s11","s27","s28","s29"]},{"channel":"apple_app_store","applies_to":"Microsoft 365 subscriptions bought through the Apple App Store (billed by Apple)","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":"https://account.apple.com/account/manage/section/subscriptions","steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then the Microsoft 365 subscription","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription (you may need to scroll down)","expect":null}],"confirm_by":"In Subscriptions there is no Cancel button, or an expiration message in red text","effective":null,"notice":null,"refund":"Ask Apple: Microsoft sends App Store customers to Apple's support for cancellation or refund","fees":null,"source_ids":["s6","s13","s14"]},{"channel":"google_play","applies_to":"Microsoft 365 subscriptions bought through Google Play","who":"The Google Account that bought the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to your subscriptions in Google Play, signed in to the Google Account that pays","expect":"Manage"},{"do":"Next to Microsoft 365, click Manage, then Cancel subscription","expect":"a confirmation pop-up asking for a reason"},{"do":"Select a reason, then click Continue","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time you've already paid for","notice":null,"refund":"Ask Google Play: Microsoft sends Google Play customers to Google's support for cancellation or refund","fees":null,"source_ids":["s6","s15","s16"]},{"channel":"reseller_or_partner","applies_to":"Microsoft 365 bought from a third-party retailer such as Amazon or Harvey Norman, including prepaid retail subscription codes","who":"The customer of that retailer","method":"platform_settings","start_url":null,"steps":[{"do":"Contact the retailer you bought from and manage or cancel the subscription with them","expect":null}],"confirm_by":"The retailer's own confirmation","effective":null,"notice":null,"refund":"Prepaid retail codes follow the return policy of the retailer that sold the code, not Microsoft's refund policy","fees":null,"source_ids":["s7","s12"]},{"channel":"direct_web","label":"Business plans","applies_to":"Microsoft 365 for business subscriptions bought directly from Microsoft","who":"An admin with billing rights: on MOSA billing accounts, at least a Billing Administrator; on MCA billing accounts, a Billing account or Billing profile owner or contributor","method":"self_serve","start_url":"https://admin.microsoft.com","steps":[{"do":"Open the Microsoft 365 admin center and go to Billing > Your products (or Subscriptions in the Simplified view)","expect":null},{"do":"Select the subscription, then select Cancel subscription","expect":"Options for canceling your subscription (MOSA accounts)"},{"do":"On a MOSA account, choose Cancel now or Cancel before the next renewal date, select Next, pick a reason, then select Cancel now. On an MCA account within the grace period, pick a reason, then select Cancel subscription","expect":"Disabled (MOSA accounts)"},{"do":"On an MCA billing account more than seven days after the start or renewal, turn off recurring billing instead","expect":null}],"confirm_by":"The subscription status shows Disabled","effective":"Turning off recurring billing keeps access for the rest of the term; on MOSA accounts you choose to cancel now or before the next renewal date","notice":"MCA billing accounts can only cancel for a prorated credit or refund within seven days after the start or renewal; after that, only turning off recurring billing is possible","refund":"MCA: prorated credit or refund only within seven days after the start or renewal","fees":"Annual subscriptions paid monthly keep being charged each month for the rest of the term","source_ids":["s18","s19","s20","s21","s22","s23","s31","s32"]},{"channel":"sales_contract","applies_to":"Business subscriptions bought through a Microsoft representative or a reseller partner","who":"The business customer, through its seller or partner","method":"contact_sales","start_url":null,"steps":[{"do":"Contact the seller or partner you bought from and ask them to cancel","expect":null}],"confirm_by":"The seller's or partner's confirmation","effective":null,"notice":"On MCA billing accounts you have seven days to cancel for a prorated refund","refund":"Prorated refund if cancelled within seven days (MCA billing accounts)","fees":null,"source_ids":["s24"]}],"pay_less":[{"type":"downgrade","what":"Instead of cancelling, pick a plan with fewer features on the Cancel page, which may list cheaper alternative subscriptions; your current plan changes to the new one when it renews","evidence":"documented","source_ids":["s17","s3","s33"]}],"export":[{"data":"Business users' OneDrive for Business and SharePoint Online files","how":"Before cancelling, have users save their files to another location","format":null,"limits":"Data left behind may be deleted after 30 days and is deleted no later than 180 days after cancellation","source_ids":["s25","s26"]}],"after_cancel":{"access_until":"Home plans: usually the end of the current billing period if no refund is issued. Business: the end of the term if you turn off recurring billing","data_kept":"Home plans: storage drops to 5 GB of cloud storage and 15 GB of Outlook.com storage; if you're over it, Microsoft may delete your OneDrive and its files after 6 months. Cancelling Family or Premium also reduces the storage of everyone you shared it with. Business: data left behind may be deleted after 30 days and is deleted no later than 180 days after cancellation","you_lose":["Cloud storage above the free allowance (5 GB of cloud storage, 15 GB of Outlook.com storage)","Business: users' access to their data once the cancellation takes effect"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The cancel page starts with a Please review section that may offer cheaper alternative subscriptions; at the bottom you choose I want to keep my benefits or I don't want my subscription","tips":["If you see Turn on recurring billing instead of Cancel, the subscription is already set to expire and won't charge again","Microsoft can't cancel App Store, Google Play or retailer purchases: cancel with the seller","Business on an MCA account: cancel within seven days of the start or renewal for a prorated refund; after that, turn off recurring billing"]},"sources":[{"id":"s1","url":"https://support.microsoft.com/en-us/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b","title":"Cancel a Microsoft 365 subscription","publisher":"vendor","quote":"Go to account.microsoft.com/services/microsoft365 and if prompted, sign in with the same Microsoft account used to purchase your Microsoft 365 subscription.","supports":"where to start, and which account to sign in with"},{"id":"s2","url":"https://support.microsoft.com/en-us/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b","title":"Cancel a Microsoft 365 subscription","publisher":"vendor","quote":"Select Cancel subscription (it might say Upgrade or Cancel).","supports":"the cancel button"},{"id":"s3","url":"https://support.microsoft.com/en-us/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b","title":"Cancel a Microsoft 365 subscription","publisher":"vendor","quote":"This may include details of alternative subscriptions, which could be cheaper.","supports":"the Please review section offers alternatives (retention step, cheaper plans)"},{"id":"s4","url":"https://support.microsoft.com/en-us/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b","title":"Cancel a Microsoft 365 subscription","publisher":"vendor","quote":"select I want to keep my benefits if you decide to keep your subscription, or I don't want my subscription, if you choose to go ahead and cancel.","supports":"the final step"},{"id":"s5","url":"https://support.microsoft.com/en-us/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b","title":"Cancel a Microsoft 365 subscription","publisher":"vendor","quote":"see a link that says Turn on recurring billing, this means your subscription is already set to expire on the date shown, and you won't be charged after this date.","supports":"how to confirm it worked"},{"id":"s6","url":"https://support.microsoft.com/en-us/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b","title":"Cancel a Microsoft 365 subscription","publisher":"vendor","quote":"If you purchased a Microsoft 365 subscription from Google Play or the Apple App Store, contact their customer support for cancellation or refund.","supports":"the Apple and Google Play routes"},{"id":"s7","url":"https://support.microsoft.com/en-us/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b","title":"Cancel a Microsoft 365 subscription","publisher":"vendor","quote":"If you purchased a Microsoft 365 subscription from a third-party retailer such as Amazon or Harvey Norman, please contact them directly to manage your subscription and billing.","supports":"the retailer route"},{"id":"s8","url":"https://support.microsoft.com/en-us/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b","title":"Cancel a Microsoft 365 subscription","publisher":"vendor","quote":"If you cancel a Microsoft 365 subscription, your storage allowance will revert to 5GB of cloud storage, which includes your OneDrive and Outlook.com attachments, and 15GB of Outlook.com storage.","supports":"storage after cancelling"},{"id":"s9","url":"https://support.microsoft.com/en-us/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b","title":"Cancel a Microsoft 365 subscription","publisher":"vendor","quote":"After 6 months, we may delete your OneDrive and all files within it.","supports":"deletion of over-quota OneDrive files"},{"id":"s10","url":"https://support.microsoft.com/en-us/accounts-billing/subscriptions/microsoft-subscription-refund-policy","title":"Microsoft subscription refund policy","publisher":"vendor","quote":"most recent recurring billing charge if you cancel your subscription within 30 days after payment. This refund right is limited to one time per Microsoft account, per subscription product.","supports":"the refund rule and its limit"},{"id":"s11","url":"https://support.microsoft.com/en-us/accounts-billing/subscriptions/microsoft-subscription-refund-policy","title":"Microsoft subscription refund policy","publisher":"vendor","quote":"Access to Microsoft 365 typically continues until the end of the current billing period if no refund is issued.","supports":"when access ends"},{"id":"s12","url":"https://support.microsoft.com/en-us/accounts-billing/subscriptions/microsoft-subscription-refund-policy","title":"Microsoft subscription refund policy","publisher":"vendor","quote":"doesn't apply to prepaid retail subscription codes, which are subject to the return policies of the retailer from which you purchased the code.","supports":"refunds for prepaid retail codes"},{"id":"s13","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"s14","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"s15","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.","supports":"the Google Play steps"},{"id":"s16","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when access ends on Google Play"},{"id":"s17","url":"https://support.microsoft.com/en-us/office/switch-between-microsoft-365-subscriptions-3fcc1efc-2722-427f-8efa-db94b9b0a36b","title":"Switch between Microsoft 365 subscriptions","publisher":"vendor","quote":"The Cancel page will show you the features of your current subscription plan. If you're switching to another plan with fewer features, select the plan that works for you.","supports":"downgrading from the Cancel page"},{"id":"s18","url":"https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide","title":"Cancel your subscription in the Microsoft 365 admin center","publisher":"vendor","quote":"If you have a Microsoft Online Subscription Agreement (MOSA), you must be at least a Billing Administrator to do the tasks in this article.","supports":"who can cancel a business subscription"},{"id":"s19","url":"https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide","title":"Cancel your subscription in the Microsoft 365 admin center","publisher":"vendor","quote":"You can only cancel and receive a prorated credit or refund if you cancel within seven days after the start or renewal of your subscription.","supports":"the seven-day window for MCA accounts"},{"id":"s20","url":"https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide","title":"Cancel your subscription in the Microsoft 365 admin center","publisher":"vendor","quote":"Turning off recurring billing prevents your subscription from renewing at the end of its term. You keep access to your products and services for the remainder of your subscription.","supports":"turning off recurring billing, and access until the end of the term"},{"id":"s21","url":"https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide","title":"Cancel your subscription in the Microsoft 365 admin center","publisher":"vendor","quote":"In the Options for canceling your subscription pane, select Cancel now or Cancel before the next renewal date, then select Next.","supports":"the MOSA cancel steps"},{"id":"s22","url":"https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide","title":"Cancel your subscription in the Microsoft 365 admin center","publisher":"vendor","quote":"Your subscription status now shows as Disabled, and has reduced functionality until it's deleted.","supports":"how to confirm a business cancellation"},{"id":"s23","url":"https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide","title":"Cancel your subscription in the Microsoft 365 admin center","publisher":"vendor","quote":"If you have an annual subscription and are paying monthly, you're charged each month for the remainder of your subscription term.","supports":"the fee for annual plans paid monthly"},{"id":"s24","url":"https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide","title":"Cancel your subscription in the Microsoft 365 admin center","publisher":"vendor","quote":"reseller partner, you have seven days to cancel and receive a pro-rated refund. Contact your seller or partner to help you cancel your subscription.","supports":"the partner and seller route"},{"id":"s25","url":"https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide","title":"Cancel your subscription in the Microsoft 365 admin center","publisher":"vendor","quote":"Before you cancel the subscription, have users save their OneDrive for Business or SharePoint Online files to another location.","supports":"what to export first"},{"id":"s26","url":"https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide","title":"Cancel your subscription in the Microsoft 365 admin center","publisher":"vendor","quote":"Any customer data that you leave behind might be deleted after 30 days, and is deleted no later than 180 days after cancellation.","supports":"how long business data is kept"},{"id":"s27","url":"https://support.microsoft.com/en-us/accounts-billing/subscriptions/microsoft-subscription-refund-policy","title":"Microsoft subscription refund policy","publisher":"vendor","quote":"In most cases, you may receive a refund within 30 days of your initial purchase or before your first recurring billing date (whichever is sooner)","supports":"the refund on a first purchase"},{"id":"s28","url":"https://support.microsoft.com/en-us/accounts-billing/subscriptions/microsoft-subscription-refund-policy","title":"Microsoft subscription refund policy","publisher":"vendor","quote":"In some countries/regions, Microsoft may offer a prorated refund when an eligible subscription is cancelled after billing, in line with local consumer protection rules.","supports":"prorated refunds in some countries"},{"id":"s29","url":"https://support.microsoft.com/en-us/accounts-billing/subscriptions/microsoft-subscription-refund-policy","title":"Microsoft subscription refund policy","publisher":"vendor","quote":"Not all cancellations result in a refund. Eligibility is determined automatically during the cancellation process.","supports":"refund eligibility is shown while cancelling"},{"id":"s30","url":"https://support.microsoft.com/en-us/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b","title":"Cancel a Microsoft 365 subscription","publisher":"vendor","quote":"If you cancel a Microsoft 365 Family or Microsoft 365 Premium subscription, all the people you shared your subscription with will also have their storage allowances reduced.","supports":"shared members lose storage too"},{"id":"s31","url":"https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide","title":"Cancel your subscription in the Microsoft 365 admin center","publisher":"vendor","quote":"If you have a Microsoft Customer Agreement (MCA) billing account type, you must be a Billing account owner or contributor, or a Billing profile owner or contributor","supports":"who can cancel on an MCA billing account"},{"id":"s32","url":"https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide","title":"Cancel your subscription in the Microsoft 365 admin center","publisher":"vendor","quote":"If you're within the grace period during which you can cancel your subscription, select a reason for why you're canceling, provide optional feedback, then select Cancel subscription.","supports":"the MCA cancel step within the grace period"},{"id":"s33","url":"https://support.microsoft.com/en-us/office/switch-between-microsoft-365-subscriptions-3fcc1efc-2722-427f-8efa-db94b9b0a36b","title":"Switch between Microsoft 365 subscriptions","publisher":"vendor","quote":"Your existing subscription might not change immediately, but it will automatically change to the new plan when the plan renews.","supports":"when a switch to a cheaper plan takes effect"},{"id":"s34","url":"https://support.microsoft.com/en-us/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b","title":"Cancel a Microsoft 365 subscription","publisher":"vendor","quote":"This may include details of alternative subscriptions, which could be cheaper.","supports":"cancellation flow can show potentially cheaper subscriptions"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Confirmation email for home-plan cancellations is not documented on the pages read","Notice periods and fees for Microsoft seller-led (proposal) business orders are set in the contract and not published"],"review":{"by":"stackcut-review","on":"2026-10-06","result":"fixed","notes":["Home refund: added the first-purchase refund window, prorated refunds in some countries, and that eligibility shows while cancelling","Summary: over-quota deletion covers the whole OneDrive, not just excess files","After cancel: Family and Premium cancellations cut shared members' storage too","Business route: MCA roles and the MCA grace-period cancel step","Downgrade: the new plan applies when the current one renews","Independent review on 2026-10-06 covers microsoft-365.cancel-alternatives: read the cited official source, corrected quote or action wording where needed, retained unknown eligibility and offer terms, and require approval before any final change. Earlier packet facts retain their original checked_on date."]}},"negotiation":[{"id":"microsoft-365.cancel-alternatives","route_id":"microsoft-365--direct-web--r1","kind":"cancel_flow_offer","channel":"direct_web","method":"self_serve","applies_to":"Direct-billed consumer Microsoft 365 subscriptions when this option is shown in the cancellation flow","market":null,"start_url":"https://account.microsoft.com/services/microsoft365","contact_phone":null,"contact_email":null,"evidence":"documented","checked_on":"2026-10-06","seen_on":null,"source_ids":["s34"],"terms":{"price":null,"currency":null,"billing_period":null,"discount_duration_months":null,"renewal_price":null,"new_commitment":null,"fees":null,"starts":null},"how":["Open the Microsoft 365 cancellation flow and review any alternative subscriptions it presents before confirming cancellation."],"unknowns":["The source says alternatives could be cheaper but does not promise that an offer will be shown or provide its price, terms, or eligibility."]}],"delete_account":{"url":"https://account.live.com/closeaccount.aspx","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/microsoft_365","json":"https://stackcut.io/exits/microsoft_365.json","localized":[{"language":"ja","market":"JP","title":"Microsoft 365の解約方法","page":"https://stackcut.io/ja/cancel/microsoft_365","checked_on":"2026-10-05"},{"language":"de","market":"DE","title":"Microsoft 365 kündigen","page":"https://stackcut.io/de/cancel/microsoft_365","checked_on":"2026-10-05"},{"language":"pt-br","market":"BR","title":"Como cancelar o Microsoft 365","page":"https://stackcut.io/pt-br/cancel/microsoft_365","checked_on":"2026-10-05"},{"language":"es","market":"MX","title":"Cómo cancelar Microsoft 365","page":"https://stackcut.io/es/cancel/microsoft_365","checked_on":"2026-10-05"}],"evidence":{"packet_revision":"2f57093d9ed9b93ef89d8bb60f2ebe37b25549bd71d3b4966ab6c821495484ad","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"microsoft-365--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"microsoft-365--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"microsoft-365--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"microsoft-365--reseller-or-partner--r4","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"microsoft-365--direct-web--r5","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"microsoft-365--sales-contract--r6","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"microsoft_teams_essentials","name":"Microsoft Teams Essentials","category":"communication","website":"https://www.microsoft.com/en-us/microsoft-teams/essentials","domains":["microsoft.com"],"summary":"Cancel in the Microsoft 365 admin center: Billing, Your products, then the subscription's Cancel subscription. Within 7 days of a start or renewal you can cancel for a prorated credit or refund. After that, turn off recurring billing and keep access until the term ends. Remove any custom domain first; partner-bought plans go through the partner.","routes":[{"channel":"direct_web","label":"Microsoft Customer Agreement (MCA) billing","applies_to":"Subscriptions on a Microsoft Customer Agreement (MCA) billing account bought directly from Microsoft","who":"A Billing account owner or contributor, or a Billing profile owner or contributor. Whoever signed up is automatically a Billing account owner","method":"self_serve","start_url":"https://admin.microsoft.com","steps":[{"do":"Remove any custom domain you added to the subscription","expect":null},{"do":"Go to the Microsoft 365 admin center. In Simplified view, select Subscriptions; in Dashboard view, go to Billing, then Your products","expect":null},{"do":"Select the subscription that you want to cancel","expect":null},{"do":"On the subscription details page, in the Billing settings section, under Subscription status, select Cancel subscription","expect":null},{"do":"Within 7 days of the start or renewal: select a reason, add optional feedback if you like, then select Cancel subscription","expect":null},{"do":"After 7 days: select edit the recurring billing settings, then in the Edit recurring billing pane select Off and Save","expect":"Edit recurring billing"}],"confirm_by":"A cancelled subscription shows as Disabled. With recurring billing off, the expiration date shows on the Your products page","effective":"Cancelling within 7 days ends the subscription now (it shows as Disabled, with reduced functionality until deleted). Turning off recurring billing doesn't cancel: the subscription stays active until it expires at the end of the term","notice":"Turn off recurring billing before the term ends; recurring billing is on by default for card or billing-profile payments. No separate notice period is given","refund":"A prorated credit or refund only if you cancel within seven days after the start or renewal, credited or returned within one to two days","fees":"On an annual subscription paid monthly, you're charged each month for the rest of the term","source_ids":["s1","s3","s4","s5","s6","s9","s13","s14","s15","s16","s17","s18","s21","s22","s25","s26","s28","s29","s30"]},{"channel":"direct_web","label":"MOSA billing account","applies_to":"Teams Essentials subscriptions on a Microsoft Online Subscription Agreement (MOSA) billing account","who":"At least a Billing Administrator","method":"self_serve","start_url":"https://admin.microsoft.com","steps":[{"do":"Remove any custom domain you added to the subscription. If the subscription has more than 25 licenses, reduce it to 25 or fewer first","expect":null},{"do":"Go to the Microsoft 365 admin center. In Simplified view, select Subscriptions; in Dashboard view, go to Billing, then Your products","expect":null},{"do":"Select the subscription that you want to cancel","expect":null},{"do":"On the subscription details page, in the Subscription and payment settings section, select Cancel subscription","expect":"Options for canceling your subscription"},{"do":"Select Cancel now or Cancel before the next renewal date, then select Next","expect":null},{"do":"Select a reason for cancelling, add optional feedback if you like, then select Cancel now","expect":null}],"confirm_by":"Your subscription status now shows as Disabled, and has reduced functionality until it's deleted.","effective":"Not stated in the article for the Cancel now and Cancel before the next renewal date options","notice":"Choose Cancel before the next renewal date to stop that renewal. No separate notice period is given","refund":"If you cancel after you start or renew, you receive a prorated credit or refund, credited to your next invoice or returned in the next billing cycle","fees":null,"source_ids":["s1","s3","s10","s11","s12","s14","s15","s19","s20","s21","s22","s23","s24","s27"]},{"channel":"reseller_or_partner","label":"Bought through a partner or Microsoft rep","applies_to":"Subscriptions on an MCA billing account bought through a reseller partner or a Microsoft representative","who":"The customer, through the seller or partner","method":"contact_sales","start_url":null,"steps":[{"do":"Contact the seller or partner you bought from and ask them to cancel the subscription","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"You have seven days to cancel for a pro-rated refund. Subscriptions bought through a proposal from a Microsoft seller aren't eligible for that refund","fees":null,"source_ids":["s31","s32","s33"]}],"pay_less":[],"export":[{"data":"Users' OneDrive and SharePoint files, plus email, contacts and calendar","how":"Before cancelling, have users save their OneDrive for Business or SharePoint Online files to another location, and export email, contacts and calendar to an Outlook .pst file","format":".pst for email, contacts and calendar","limits":"Users lose access to their data when the cancellation takes effect. Deleting a subscription outright deletes SharePoint and OneDrive content immediately","source_ids":["s7","s34","s35","s36"]}],"after_cancel":{"access_until":"With recurring billing turned off, the end of the term. A subscription cancelled in the 7-day window shows as Disabled, with reduced functionality until it's deleted","data_kept":"Any customer data you leave behind might be deleted after 30 days, and is deleted no later than 180 days after cancellation. Explicitly deleting the subscription deletes SharePoint and OneDrive content immediately","you_lose":["Users' access to their data when the cancellation takes effect","Full functionality once the subscription shows as Disabled, until it's deleted","SharePoint and OneDrive content at once, if you explicitly delete the subscription"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The final step asks for a reason and optional feedback before the confirm button","tips":["Cancel each active subscription separately; the guide says to repeat the steps for all active subscriptions","Remove any custom domain from the subscription before cancelling","Turning off recurring billing doesn't cancel: the subscription stays active until it expires","On a MOSA account with more than 25 licenses, reduce to 25 or fewer before cancelling online; if you can't cancel online, contact support","Annual subscriptions paid monthly keep charging each month until the term ends","Subscriptions bought through a partner or Microsoft representative are cancelled through that seller"]},"sources":[{"id":"s1","url":"https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide","title":"Cancel your subscription in the Microsoft 365 admin center","publisher":"vendor","quote":"Select the subscription that you want to cancel.","supports":"selecting the subscription in the admin center"},{"id":"s2","url":"https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide","title":"Cancel your subscription in the Microsoft 365 admin center","publisher":"vendor","quote":"Repeat steps 1 through 6 to cancel all active subscriptions.","supports":"each active subscription is cancelled separately"},{"id":"s3","url":"https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide","title":"Cancel your subscription in the Microsoft 365 admin center","publisher":"vendor","quote":"Your subscription status now shows as Disabled, and has reduced functionality until it's deleted.","supports":"how to confirm the cancellation"},{"id":"s4","url":"https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide","title":"Cancel your subscription in the Microsoft 365 admin center","publisher":"vendor","quote":"Turning off recurring billing prevents your subscription from renewing at the end of its term.","supports":"turning off renewal"},{"id":"s5","url":"https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide","title":"Cancel your subscription in the Microsoft 365 admin center","publisher":"vendor","quote":"You keep access to your products and services for the remainder of your subscription.","supports":"access until the term ends"},{"id":"s6","url":"https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide","title":"Cancel your subscription in the Microsoft 365 admin center","publisher":"vendor","quote":"You can only cancel and receive a prorated credit or refund if you cancel within seven days after the start or renewal of your subscription.","supports":"the seven-day refund window for MCA accounts"},{"id":"s7","url":"https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide","title":"Cancel your subscription in the Microsoft 365 admin center","publisher":"vendor","quote":"When the cancellation becomes effective, your users lose access to their data.","supports":"what users lose"},{"id":"s8","url":"https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide","title":"Cancel your subscription in the Microsoft 365 admin center","publisher":"vendor","quote":"Any customer data that you leave behind might be deleted after 30 days, and is deleted no later than 180 days after cancellation.","supports":"when data is deleted"},{"id":"s9","url":"https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide","title":"Cancel your subscription in the Microsoft 365 admin center","publisher":"vendor","quote":"you must be a Billing account owner or contributor, or a Billing profile owner or contributor","supports":"who can cancel an MCA subscription"},{"id":"s10","url":"https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide","title":"Cancel your subscription in the Microsoft 365 admin center","publisher":"vendor","quote":"you must be at least a Billing Administrator","supports":"who can cancel a MOSA subscription"},{"id":"s11","url":"https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide","title":"Cancel your subscription in the Microsoft 365 admin center","publisher":"vendor","quote":"If you cancel after you start or renew your subscription, you receive a prorated credit or refund.","supports":"the MOSA refund"},{"id":"s12","url":"https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide","title":"Cancel your subscription in the Microsoft 365 admin center","publisher":"vendor","quote":"In the Options for canceling your subscription pane, select Cancel now or Cancel before the next renewal date, then select Next.","supports":"the MOSA cancel options"},{"id":"s13","url":"https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide","title":"Cancel your subscription in the Microsoft 365 admin center","publisher":"vendor","quote":"select a reason for why you're canceling, provide optional feedback, then select Cancel subscription","supports":"the reason step inside the grace period"},{"id":"s14","url":"https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide","title":"Cancel your subscription in the Microsoft 365 admin center","publisher":"vendor","quote":"If you're using the Simplified view, select Subscriptions.","supports":"where to start in the admin center"},{"id":"s15","url":"https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide","title":"Cancel your subscription in the Microsoft 365 admin center","publisher":"vendor","quote":"If you're using the Dashboard view, go to the Billing > Your products page.","supports":"the Dashboard view path"},{"id":"s16","url":"https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide","title":"Cancel your subscription in the Microsoft 365 admin center","publisher":"vendor","quote":"On the subscription details page, in the Billing settings section, under Subscription status, select Cancel subscription.","supports":"the MCA cancel button"},{"id":"s17","url":"https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide","title":"Cancel your subscription in the Microsoft 365 admin center","publisher":"vendor","quote":"In the Edit recurring billing pane, select Off, then select Save.","supports":"turning off recurring billing"},{"id":"s18","url":"https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide","title":"Cancel your subscription in the Microsoft 365 admin center","publisher":"vendor","quote":"If you're outside the grace period, you can only turn off recurring billing.","supports":"the path after the grace period"},{"id":"s19","url":"https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide","title":"Cancel your subscription in the Microsoft 365 admin center","publisher":"vendor","quote":"On the subscription details page, in the Subscription and payment settings section, select Cancel subscription.","supports":"the MOSA cancel button"},{"id":"s20","url":"https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide","title":"Cancel your subscription in the Microsoft 365 admin center","publisher":"vendor","quote":"Select a reason for why you're canceling, provide optional feedback, then select Cancel now.","supports":"the MOSA final confirm"},{"id":"s21","url":"https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide","title":"Cancel your subscription in the Microsoft 365 admin center","publisher":"vendor","quote":"Go to the Microsoft 365 admin center.","supports":"the admin center as the starting point"},{"id":"s22","url":"https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide","title":"Cancel your subscription in the Microsoft 365 admin center","publisher":"vendor","quote":"If you added your own domain name to use with your subscription, you must remove the domain before you cancel your subscription.","supports":"remove a custom domain first"},{"id":"s23","url":"https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide","title":"Cancel your subscription in the Microsoft 365 admin center","publisher":"vendor","quote":"Reduce the number of licenses to 25 or fewer and then use the steps later in this article to cancel.","supports":"MOSA license limit for cancelling online"},{"id":"s24","url":"https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide","title":"Cancel your subscription in the Microsoft 365 admin center","publisher":"vendor","quote":"If you're unable to cancel your subscription, contact support for help.","supports":"support fallback"},{"id":"s25","url":"https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide","title":"Cancel your subscription in the Microsoft 365 admin center","publisher":"vendor","quote":"If you have an annual subscription and are paying monthly, you're charged each month for the remainder of your subscription term.","supports":"annual paid monthly keeps charging"},{"id":"s26","url":"https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide","title":"Cancel your subscription in the Microsoft 365 admin center","publisher":"vendor","quote":"If you cancel during this limited time window, the prorated amount is either credited or returned within one to two days.","supports":"MCA refund timing"},{"id":"s27","url":"https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide","title":"Cancel your subscription in the Microsoft 365 admin center","publisher":"vendor","quote":"The amount is either credited towards your next invoice or returned to you in the next billing cycle.","supports":"MOSA refund timing"},{"id":"s28","url":"https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/renew-your-subscription?view=o365-worldwide","title":"Renew Microsoft 365 for business","publisher":"vendor","quote":"When you turn off recurring billing for a subscription, it isn't canceled. The subscription remains active until it expires.","supports":"turning off recurring billing isn't cancelling"},{"id":"s29","url":"https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/renew-your-subscription?view=o365-worldwide","title":"Renew Microsoft 365 for business","publisher":"vendor","quote":"If you pay for your Microsoft business subscription by using a credit or debit card, or a billing profile, recurring billing is turned on by default.","supports":"recurring billing is on by default"},{"id":"s30","url":"https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/renew-your-subscription?view=o365-worldwide","title":"Renew Microsoft 365 for business","publisher":"vendor","quote":"If you're the person who signed up for the subscription, you're automatically a Billing account owner.","supports":"who can act"},{"id":"s31","url":"https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide","title":"Cancel your subscription in the Microsoft 365 admin center","publisher":"vendor","quote":"bought your subscription through a Microsoft representative or a reseller partner, you have seven days to cancel and receive a pro-rated refund.","supports":"partner purchases: 7-day refund window"},{"id":"s32","url":"https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide","title":"Cancel your subscription in the Microsoft 365 admin center","publisher":"vendor","quote":"Contact your seller or partner to help you cancel your subscription.","supports":"partner purchases are cancelled through the seller"},{"id":"s33","url":"https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide","title":"Cancel your subscription in the Microsoft 365 admin center","publisher":"vendor","quote":"If you purchased your subscription through a proposal presented to you by a Microsoft seller, then your subscription is not eligible.","supports":"seller-proposal subscriptions aren't eligible"},{"id":"s34","url":"https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide","title":"Cancel your subscription in the Microsoft 365 admin center","publisher":"vendor","quote":"Before you cancel the subscription, have users save their OneDrive for Business or SharePoint Online files to another location.","supports":"save files before cancelling"},{"id":"s35","url":"https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide","title":"Cancel your subscription in the Microsoft 365 admin center","publisher":"vendor","quote":"If you explicitly delete a subscription, it skips the Expired and Disabled states and the SharePoint Online data and content, including OneDrive content, is deleted immediately.","supports":"explicit deletion removes content at once"},{"id":"s36","url":"https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide","title":"Cancel your subscription in the Microsoft 365 admin center","publisher":"vendor","quote":"Export or backup email, contacts, and calendar to an Outlook .pst file","supports":"exporting email, contacts and calendar to .pst"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Microsoft's admin-center cancellation guide covers Microsoft 365 business subscriptions in general and doesn't name Teams Essentials","Microsoft's guide doesn't say when access ends after choosing Cancel now on a MOSA billing account","How to export Teams chats and meeting recordings before cancelling isn't covered in Microsoft's cancellation guide","Reducing licenses and the free version of Teams aren't covered in this guide"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Added a route for subscriptions bought through a partner or Microsoft representative: cancel through the seller; 7 days for a pro-rated refund; seller-proposal purchases aren't eligible","Added that a custom domain must be removed before cancelling, and that MOSA accounts over 25 licenses must reduce to 25 first","Fees: annual subscriptions paid monthly are charged each month for the rest of the term","Effective: turning off recurring billing doesn't cancel; the subscription stays active until it expires","Refund timing added for MCA (one to two days) and MOSA (next invoice or billing cycle)","Added export guidance (OneDrive, SharePoint, .pst) and that explicit deletion removes content at once","The Teams Essentials product page also says to cancel in the Microsoft 365 admin center, with a 7-day prorated-refund window"]}},"page":"https://stackcut.io/cancel/microsoft_teams_essentials","json":"https://stackcut.io/exits/microsoft_teams_essentials.json","evidence":{"packet_revision":"c313eb0dac9abeefc828ac2731aa5acda1264d79164bb5cb01567fcdf336cc3d","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"microsoft-teams-essentials--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"microsoft-teams-essentials--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"microsoft-teams-essentials--reseller-or-partner--r3","channel":"reseller_or_partner","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"midjourney","name":"Midjourney","category":"design_creative","website":"https://www.midjourney.com","domains":["midjourney.com"],"summary":"Sign in at midjourney.com, open the Manage Subscription page and click Cancel Plan (cancel any scheduled plan change first with Cancel Change). The plan runs to the end of the billing cycle. Auto-renewal can't be switched off, so cancel before each renewal. Refunds only if under 20 GPU minutes were ever used.","routes":[{"channel":"direct_web","applies_to":"Basic, Standard, Pro and Mega plans, monthly or yearly, bought on midjourney.com","who":"The account holder (each account has one user)","method":"self_serve","start_url":"https://www.midjourney.com/account","steps":[{"do":"Sign in at midjourney.com and go to your Manage Subscription page","expect":"Cancel Plan"},{"do":"If an upgrade or downgrade is scheduled, click Cancel Change first","expect":null},{"do":"Click Cancel Plan; if you're eligible for a refund, the option to request one appears here","expect":null}],"confirm_by":null,"effective":"At the end of the current billing cycle; you keep all subscription features, including remaining Fast time, until then","notice":"Every plan renews automatically and auto-renewal can't be switched off: cancel before the renewal date","refund":"Only if the account has used less than 20 GPU minutes in its lifetime, Fast, Turbo and Relax time included (the option appears when you cancel; a confirmation email arrives within minutes, the money within about 10 business days). Otherwise the current period isn't refunded, but you aren't charged after it ends","fees":null,"source_ids":["s1","s2","s4","s5","s6","s7","s8","s9","s10","s11","s18","s19","s32"]},{"channel":"sales_contract","label":"Bulk billing for organizations","applies_to":"Organizations with 50 or more yearly Pro or Mega plans on a bulk billing arrangement","who":"The organization, through Midjourney billing support","method":"email","start_url":"https://docs.midjourney.com/hc/en-us/articles/32638309968141-Contacting-Support","steps":[{"do":"Email billing@midjourney.com about ending the bulk billing arrangement, and include the Midjourney IDs of the accounts; each account in it is a separate yearly Pro or Mega plan","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s16","s17","s31"]}],"pay_less":[{"type":"downgrade","what":"Switch to a lower-tier plan from the Manage Subscription page (Change Plan). It takes effect at the next renewal and doesn't refund the current plan. Companies with over $1,000,000 a year in revenue must stay on Pro or Mega to own their assets","evidence":"documented","source_ids":["s13","s14","s15","s20","s21"]}],"export":[{"data":"Your generated images","how":"On midjourney.com, open your Organize page, select images (click and drag, shift + click, or the + icon next to a date for a whole day), then choose download in the bulk actions pop-up","format":null,"limits":"Images stay viewable on midjourney.com after cancelling; save them before deleting the account, which erases data after 7 days","source_ids":["s28","s29","s30","s12","s23","s25"]}],"after_cancel":{"access_until":"The end of the current billing cycle, with any remaining Fast time usable until then","data_kept":"Cancelling doesn't delete images or account history: images stay in the account and can be viewed on midjourney.com without a subscription, and private images stay private. Deleting the account erases data after a 7-day window","you_lose":["The plan's features and GPU (Fast) time once the billing cycle ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Auto-renewal can't be turned off permanently: cancel before each renewal if you don't want the plan to renew","Cancel any scheduled upgrade or downgrade with Cancel Change before clicking Cancel Plan","Deleting the account (from the FAQ at the bottom of the Manage Subscription page) cancels the subscription at once; data is erased after 7 days and can't be restored, so save what you need first","Companies with over $1,000,000 a year in revenue must be on Pro or Mega to own their assets, so check before downgrading","There are no shared, group or student plans: each person manages their own subscription"]},"sources":[{"id":"s1","url":"https://docs.midjourney.com/hc/en-us/articles/25384024738573-Canceling-Your-Subscription","title":"Canceling Your Subscription","publisher":"vendor","quote":"You can cancel your Midjourney subscription at any time by going to your Manage Subscription Page and clicking the Cancel Plan button.","supports":"how to cancel"},{"id":"s2","url":"https://docs.midjourney.com/hc/en-us/articles/25384024738573-Canceling-Your-Subscription","title":"Canceling Your Subscription","publisher":"vendor","quote":"Your cancellation will become effective at the end of your current billing cycle, and you'll still have access to all of your subscription features","supports":"when the cancellation takes effect"},{"id":"s3","url":"https://docs.midjourney.com/hc/en-us/articles/25384024738573-Canceling-Your-Subscription","title":"Canceling Your Subscription","publisher":"vendor","quote":"Canceling your subscription does not delete your generated images or account history. Any private images you have will stay private.","supports":"images are kept after cancelling"},{"id":"s4","url":"https://docs.midjourney.com/hc/en-us/articles/25384024738573-Canceling-Your-Subscription","title":"Canceling Your Subscription","publisher":"vendor","quote":"If you have an upgrade or downgrade scheduled, make sure to cancel that change first by using the Cancel Change button","supports":"cancel a scheduled change first"},{"id":"s5","url":"https://docs.midjourney.com/hc/en-us/articles/28014179406861-Managing-Your-Subscription","title":"Managing Your Subscription","publisher":"vendor","quote":"Once you're logged in at midjourney.com, head over to your Manage Subscription Page","supports":"where the flow starts"},{"id":"s6","url":"https://docs.midjourney.com/hc/en-us/articles/28014179406861-Managing-Your-Subscription","title":"Managing Your Subscription","publisher":"vendor","quote":"Cancel your subscription and see any refund options","supports":"refund options appear in the cancel flow"},{"id":"s7","url":"https://docs.midjourney.com/hc/en-us/articles/25386088618253-Requesting-a-Refund","title":"Requesting a Refund","publisher":"vendor","quote":"You're eligible for a refund only if you've used less than 20 GPU minutes throughout the lifetime of your account.","supports":"refund eligibility"},{"id":"s8","url":"https://docs.midjourney.com/hc/en-us/articles/25386088618253-Requesting-a-Refund","title":"Requesting a Refund","publisher":"vendor","quote":"If you qualify for a refund, you'll automatically see the option to request one when you cancel your subscription.","supports":"how to request a refund"},{"id":"s9","url":"https://docs.midjourney.com/hc/en-us/articles/25386088618253-Requesting-a-Refund","title":"Requesting a Refund","publisher":"vendor","quote":"Refund processing may take up to 10 business days, depending on your bank's processing times","supports":"refund timing"},{"id":"s10","url":"https://docs.midjourney.com/hc/en-us/articles/27868888211213-Turning-Off-Automatic-Renewals","title":"Turning Off Automatic Renewals","publisher":"vendor","quote":"All Midjourney subscriptions are set to renew automatically.","supports":"auto-renewal"},{"id":"s11","url":"https://docs.midjourney.com/hc/en-us/articles/27868888211213-Turning-Off-Automatic-Renewals","title":"Turning Off Automatic Renewals","publisher":"vendor","quote":"Each time you subscribe, you'll need to cancel before renewal if you don't want it to auto-renew","supports":"auto-renewal can't be switched off"},{"id":"s12","url":"https://docs.midjourney.com/hc/en-us/articles/27868888211213-Turning-Off-Automatic-Renewals","title":"Turning Off Automatic Renewals","publisher":"vendor","quote":"All your images created with Midjourney will remain saved in your account. You can access them anytime on midjourney.com, even without an active subscription.","supports":"images stay accessible after cancelling"},{"id":"s13","url":"https://docs.midjourney.com/hc/en-us/articles/27870428114317-Upgrading-or-Downgrading-Your-Plan","title":"Upgrading or Downgrading Your Plan","publisher":"vendor","quote":"If you decide to switch to a lower-tier plan, the change will take effect at your next renewal, not immediately.","supports":"when a downgrade takes effect"},{"id":"s14","url":"https://docs.midjourney.com/hc/en-us/articles/27870428114317-Upgrading-or-Downgrading-Your-Plan","title":"Upgrading or Downgrading Your Plan","publisher":"vendor","quote":"Downgrading won't refund your current plan.","supports":"no refund on downgrade"},{"id":"s15","url":"https://docs.midjourney.com/hc/en-us/articles/28014179406861-Managing-Your-Subscription","title":"Managing Your Subscription","publisher":"vendor","quote":"Change your plan tier","supports":"the Change Plan option"},{"id":"s16","url":"https://docs.midjourney.com/hc/en-us/articles/27870607078285-Group-Plans-Corporate-Billing","title":"Group Plans & Corporate Billing","publisher":"vendor","quote":"If your organization requires 50 or more yearly Pro or Mega Plans, our support team can assist with bulk billing arrangements.","supports":"bulk billing for organizations"},{"id":"s17","url":"https://docs.midjourney.com/hc/en-us/articles/27870607078285-Group-Plans-Corporate-Billing","title":"Group Plans & Corporate Billing","publisher":"vendor","quote":"Bulk billing arrangements do not include any additional discount beyond the standard yearly plan pricing.","supports":"bulk billing adds no discount"},{"id":"s18","url":"https://docs.midjourney.com/hc/en-us/articles/32083055291277-Terms-of-Service","title":"Terms of Service","publisher":"vendor","quote":"You will not be refunded for the current subscription period, but You will not be charged after the current subscription period has ended.","supports":"no refund for the current period"},{"id":"s19","url":"https://docs.midjourney.com/hc/en-us/articles/32083055291277-Terms-of-Service","title":"Terms of Service","publisher":"vendor","quote":"You are free to cancel Your plan at any time.","supports":"cancel any time"},{"id":"s20","url":"https://docs.midjourney.com/hc/en-us/articles/32083055291277-Terms-of-Service","title":"Terms of Service","publisher":"vendor","quote":"If you are a company or any employee of a company with more than $1,000,000 USD a year in revenue","supports":"the revenue threshold"},{"id":"s21","url":"https://docs.midjourney.com/hc/en-us/articles/32083055291277-Terms-of-Service","title":"Terms of Service","publisher":"vendor","quote":"you must be subscribed to a 'Pro' or 'Mega' plan to own Your Assets","supports":"larger companies need Pro or Mega"},{"id":"s22","url":"https://docs.midjourney.com/hc/en-us/articles/27870397554701-Deleting-Your-Data","title":"Deleting Your Data","publisher":"vendor","quote":"Once you initiate the deletion, your subscription will be immediately canceled.","supports":"deleting the account cancels at once"},{"id":"s23","url":"https://docs.midjourney.com/hc/en-us/articles/27870397554701-Deleting-Your-Data","title":"Deleting Your Data","publisher":"vendor","quote":"There is a 7-day window during which you can reconsider your decision before your data is permanently erased.","supports":"the 7-day deletion window"},{"id":"s24","url":"https://docs.midjourney.com/hc/en-us/articles/27870397554701-Deleting-Your-Data","title":"Deleting Your Data","publisher":"vendor","quote":"you can initiate this process from the Manage Subscription Page on midjourney.com","supports":"where account deletion starts"},{"id":"s25","url":"https://docs.midjourney.com/hc/en-us/articles/27870397554701-Deleting-Your-Data","title":"Deleting Your Data","publisher":"vendor","quote":"Be sure to save anything from your account that you might need in the future.","supports":"save data before deleting"},{"id":"s26","url":"https://docs.midjourney.com/hc/en-us/articles/42428820154765-Educational-Use-Student-Billing","title":"Educational Use & Student Billing","publisher":"vendor","quote":"Midjourney supports educational use, but each student must have their own account and their own subscription.","supports":"no student or group plans"},{"id":"s27","url":"https://docs.midjourney.com/hc/en-us/articles/27870607078285-Group-Plans-Corporate-Billing","title":"Group Plans & Corporate Billing","publisher":"vendor","quote":"Currently, Midjourney does not offer discounts or free plans for organizations","supports":"no organization discounts or free plans"},{"id":"s28","url":"https://docs.midjourney.com/hc/en-us/articles/33329462451469-Organizing-Your-Creations","title":"Organizing Your Creations","publisher":"vendor","quote":"You can download images directly, or click the More button for additional actions","supports":"bulk download of selected images"},{"id":"s29","url":"https://docs.midjourney.com/hc/en-us/articles/33329462451469-Organizing-Your-Creations","title":"Organizing Your Creations","publisher":"vendor","quote":"You can also select all the images generated on a single day by clicking the plus + icon next to the date.","supports":"selecting a whole day of images"},{"id":"s30","url":"https://docs.midjourney.com/hc/en-us/articles/33329462451469-Organizing-Your-Creations","title":"Organizing Your Creations","publisher":"vendor","quote":"Easily manage all your Midjourney creations with the tools and features on your Organize page!","supports":"the Organize page"},{"id":"s31","url":"https://docs.midjourney.com/hc/en-us/articles/32638309968141-Contacting-Support","title":"Contacting Support","publisher":"vendor","quote":"For billing inquiries, please email billing@midjourney.com.","supports":"how to reach billing support"},{"id":"s32","url":"https://docs.midjourney.com/hc/en-us/articles/25386088618253-Requesting-a-Refund","title":"Requesting a Refund","publisher":"vendor","quote":"This includes both Fast/Turbo and Relax time.","supports":"Relax time counts toward the 20 GPU minutes"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Plan prices and the yearly-plan discount aren't confirmed: Midjourney's Comparing Midjourney Plans page couldn't be checked","What the screen or email after Cancel Plan says is not described (only the refund confirmation email is)","Bulk billing's renewal and notice terms are not stated"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["Export: added bulk image download from the Organize page (s28-s30)","Bulk billing route: contact is email to billing@midjourney.com with the accounts' Midjourney IDs (s31)","Refund: Relax time counts toward the 20 GPU minutes (s32)","Re-confirmed every quote; cancel, auto-renewal, refund, downgrade, deletion and Terms facts all match","No App Store or Google Play article exists in the help center, so no app-store route","Still unconfirmed: the screen after Cancel Plan, plan prices and bulk-billing renewal terms"]}},"delete_account":{"url":"https://www.midjourney.com/account/","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"midjourney","name":"Midjourney","recipes":[{"id":"replace-midjourney","title":"AI image generation","best_year_one_net":null}]},"page":"https://stackcut.io/cancel/midjourney","json":"https://stackcut.io/exits/midjourney.json","evidence":{"packet_revision":"cf9b1eb113c09a09075b6cdac9aca0532030b00bf3ebdf480197f2ef496f8118","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"midjourney--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"midjourney--sales-contract--r2","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"mindbody","name":"Mindbody","category":"business_finance","website":"https://www.mindbodyonline.com","domains":["mindbodyonline.com"],"summary":"Ask Mindbody support (phone or online) to cancel at least 30 days before your term ends; after the first 90 days it renews every 30 days. Gotcha: ending a term early doesn't stop the bill, fees aren't refunded, and data access lasts at most 30 days after notice.","routes":[{"channel":"direct_web","label":"Cancellation request to support","applies_to":"Mindbody business software subscriptions billed by Mindbody (plans start at $79/month per location)","who":"The business that holds the Mindbody agreement","method":"phone","start_url":"https://support.mindbodyonline.com/s/article/How-do-I-cancel-my-MINDBODY-subscription?language=en_US","steps":[{"do":"Check your agreement or Order Form for your term and notice period","expect":null},{"do":"Export your business data (CSV) as soon as you decide to cancel: access is limited once you give notice and ends when the site is deactivated","expect":null},{"do":"At least 30 days before your contract end date, submit a cancellation request to Mindbody support by phone or online","expect":null},{"do":"If you work with Mindbody's client engagement team, you can contact them instead","expect":null}],"confirm_by":"Mindbody's support or client engagement team confirms your final service date","effective":"At the end of the current term, when contract billing stops; the agreement otherwise keeps renewing in 30-day periods. Your site is then deactivated","notice":"At least 30 days before the end of the contract term (or as your agreement specifies). The first term is usually 90 days, then the agreement renews every 30 days","refund":"None: payment obligations are non-cancelable and fees paid are non-refundable","fees":"Ending a term early leaves you responsible for all fees for the entire subscription term, still charged monthly","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s20","s21","s22","s25","s13","s17"]},{"channel":"sales_contract","label":"Formal notice under the Terms","applies_to":"Agreements under Mindbody's Terms of Service, including Order Forms with their own term","who":"The business that signed the agreement","method":"letter","start_url":"https://www.mindbodyonline.com/company/legal/terms-of-service","steps":[{"do":"Write a notice that you are terminating the agreement, at least 30 days before the end of the current term","expect":null},{"do":"Send it by first class registered U.S. mail or overnight courier to MINDBODY, Inc., Attn: Mindbody Customer Support, 689 Tank Farm Road, Suite 230, San Luis Obispo, CA 93401","expect":null}],"confirm_by":null,"effective":"The end of the relevant term","notice":"At least 30 days before the end of the relevant term","refund":"None: fees paid are non-refundable","fees":"Terminating early leaves you responsible for all fees owed for the entire subscription term, still charged monthly","source_ids":["s6","s7","s8","s9","s10","s11","s19","s25"]}],"pay_less":[{"type":"discount_program","what":"Ask Mindbody sales about discounts that fit your studio's size and budget","evidence":"documented","source_ids":["s12"]}],"export":[{"data":"Client contact information, purchase history, membership details, visit records, sales reports and staff data","how":"Export your business data before your Mindbody site is deactivated","format":"CSV files","limits":"Once the site is fully deactivated you can no longer access its data. The terms keep it available through Mindbody's standard web services for at most 30 days after a termination notice (except cardholder data and content); a request to Mindbody's data export service must come within 30 days after the termination date, with all amounts paid and an agreed statement of work (SOW)","source_ids":["s13","s14","s15","s16","s17","s18","s26","s27","s28","s24"]}],"after_cancel":{"access_until":"Your final billing date at the end of the contract term, when your site is deactivated","data_kept":"At most 30 days of self-service access after a termination notice; on request within 30 days after the termination date (fees paid, statement of work agreed), Mindbody's data export service provides it. After that Mindbody has no obligation to keep or provide it","you_lose":["Access to the data stored in your Mindbody site once it's fully deactivated"]},"agent_notes":{"sign_in_needed":null,"phone_or_chat_only":null,"retention_step":null,"tips":["Give at least 30 days' notice before the term ends, or the agreement renews for another 30-day period","Your Order Form can set a different term or notice period: check it first","Ending a fixed term early doesn't stop the bill: all fees for the full term remain due","Export your data as soon as you give notice: the terms keep self-service access for at most 30 days after a termination notice, and a later export needs a request, full payment and an agreed statement of work"]},"sources":[{"id":"s1","url":"https://www.mindbodyonline.com/business/education/blog/mindbody-contracts-cancellation-data","title":"Mindbody Contracts, Cancellation Policies, and Data Exports Explained","publisher":"vendor","quote":"To formally cancel, you must submit a cancellation request directly to Mindbody via phone or online by contacting Mindbody support.","supports":"how to cancel"},{"id":"s2","url":"https://www.mindbodyonline.com/business/education/blog/mindbody-contracts-cancellation-data","title":"Mindbody Contracts, Cancellation Policies, and Data Exports Explained","publisher":"vendor","quote":"Next, contact the Mindbody support or the Mindbody client engagement team.","supports":"who to contact"},{"id":"s3","url":"https://www.mindbodyonline.com/business/education/blog/mindbody-contracts-cancellation-data","title":"Mindbody Contracts, Cancellation Policies, and Data Exports Explained","publisher":"vendor","quote":"written notice at least 30 days before your contract end date (or as specified in your agreement)","supports":"the notice period"},{"id":"s4","url":"https://www.mindbodyonline.com/business/education/blog/mindbody-contracts-cancellation-data","title":"Mindbody Contracts, Cancellation Policies, and Data Exports Explained","publisher":"vendor","quote":"automatically renew at the end of the current term unless the contract is terminated with proper notice","supports":"contracts auto-renew"},{"id":"s5","url":"https://www.mindbodyonline.com/business/pricing","title":"Mindbody pricing","publisher":"vendor","quote":"Cancellation is usually handled in your account or through Customer Support, and may require advance notice based on your agreement","supports":"cancelling may need advance notice"},{"id":"s6","url":"https://www.mindbodyonline.com/company/legal/terms-of-service","title":"Mindbody Terms of Service","publisher":"vendor","quote":"Unless otherwise specified in the Agreement, the initial term of this Agreement is 90 days (\"Initial Term\").","supports":"the 90-day first term"},{"id":"s7","url":"https://www.mindbodyonline.com/company/legal/terms-of-service","title":"Mindbody Terms of Service","publisher":"vendor","quote":"automatically renews in successive and consecutive 30-day periods (each a Renewal Term)","supports":"30-day renewals"},{"id":"s8","url":"https://www.mindbodyonline.com/company/legal/terms-of-service","title":"Mindbody Terms of Service","publisher":"vendor","quote":"Either Party may terminate this Agreement for any reason or no reason, by giving the other Party at least 30 days' notice before the end of the relevant term.","supports":"30 days' notice before the term ends"},{"id":"s9","url":"https://www.mindbodyonline.com/company/legal/terms-of-service","title":"Mindbody Terms of Service","publisher":"vendor","quote":"If you elect to terminate this Agreement early, you will remain responsible for payment of all fees owed for the entire Subscription Term","supports":"fees for the rest of the term"},{"id":"s10","url":"https://www.mindbodyonline.com/company/legal/terms-of-service","title":"Mindbody Terms of Service","publisher":"vendor","quote":"All payment obligations under this Agreement are non-cancelable and all fees paid are non-refundable.","supports":"no refunds"},{"id":"s11","url":"https://www.mindbodyonline.com/company/legal/terms-of-service","title":"Mindbody Terms of Service","publisher":"vendor","quote":"any notices to Mindbody under this Agreement must be delivered via first class registered U.S. mail, overnight courier, to MINDBODY, Inc.","supports":"how formal notices are sent"},{"id":"s12","url":"https://www.mindbodyonline.com/business/pricing","title":"Mindbody pricing","publisher":"vendor","quote":"Connect with Sales to learn about available discounts that fit your studio's size and budget.","supports":"discounts through sales"},{"id":"s13","url":"https://www.mindbodyonline.com/business/education/blog/mindbody-contracts-cancellation-data","title":"Mindbody Contracts, Cancellation Policies, and Data Exports Explained","publisher":"vendor","quote":"Before your Mindbody site is deactivated, we strongly recommend exporting and saving your data for your own records.","supports":"export before deactivation"},{"id":"s14","url":"https://www.mindbodyonline.com/business/education/blog/mindbody-contracts-cancellation-data","title":"Mindbody Contracts, Cancellation Policies, and Data Exports Explained","publisher":"vendor","quote":"Once your site is fully deactivated, you will no longer be able to access the data stored in it.","supports":"no access after deactivation"},{"id":"s15","url":"https://www.mindbodyonline.com/business/education/blog/mindbody-contracts-cancellation-data","title":"Mindbody Contracts, Cancellation Policies, and Data Exports Explained","publisher":"vendor","quote":"Mindbody allows you to export your business data in standard formats, such as CSV files.","supports":"the export format"},{"id":"s16","url":"https://www.mindbodyonline.com/business/education/blog/mindbody-contracts-cancellation-data","title":"Mindbody Contracts, Cancellation Policies, and Data Exports Explained","publisher":"vendor","quote":"This includes: Client contact information Purchase history Membership details Visit records Sales reports Staff data","supports":"what can be exported"},{"id":"s17","url":"https://www.mindbodyonline.com/company/legal/terms-of-service","title":"Mindbody Terms of Service","publisher":"vendor","quote":"For a period of no greater than 30 days following a notice of termination, Mindbody will make Your Data available to you","supports":"the 30-day data window"},{"id":"s18","url":"https://www.mindbodyonline.com/company/legal/terms-of-service","title":"Mindbody Terms of Service","publisher":"vendor","quote":"After such 30 day period, Mindbody will have no obligation to retain or provide Your Data, except as required by applicable law.","supports":"data may be gone after 30 days"},{"id":"s19","url":"https://www.mindbodyonline.com/company/legal/terms-of-service","title":"Mindbody Terms of Service","publisher":"vendor","quote":"MINDBODY, Inc., Attn: Mindbody Customer Support, 689 Tank Farm Road, Suite 230, San Luis Obispo, CA 93401","supports":"the notice address"},{"id":"s20","url":"https://www.mindbodyonline.com/business/pricing","title":"Mindbody pricing","publisher":"vendor","quote":"Starting at $79 USD/month per location","supports":"what the subscription costs"},{"id":"s21","url":"https://www.mindbodyonline.com/business/education/blog/mindbody-contracts-cancellation-data","title":"Mindbody Contracts, Cancellation Policies, and Data Exports Explained","publisher":"vendor","quote":"Your team confirms your final service date.","supports":"Mindbody confirms the final service date"},{"id":"s22","url":"https://www.mindbodyonline.com/business/education/blog/mindbody-contracts-cancellation-data","title":"Mindbody Contracts, Cancellation Policies, and Data Exports Explained","publisher":"vendor","quote":"Contract billing stops at the end of your contract term.","supports":"when billing stops"},{"id":"s23","url":"https://www.mindbodyonline.com/business/education/blog/mindbody-contracts-cancellation-data","title":"Mindbody Contracts, Cancellation Policies, and Data Exports Explained","publisher":"vendor","quote":"You'll have access to your data through your final billing date.","supports":"access until the final billing date"},{"id":"s24","url":"https://www.mindbodyonline.com/business/education/blog/mindbody-contracts-cancellation-data","title":"Mindbody Contracts, Cancellation Policies, and Data Exports Explained","publisher":"vendor","quote":"This service is available for up to 30 days after cancellation","supports":"the guide's export window"},{"id":"s25","url":"https://www.mindbodyonline.com/company/legal/terms-of-service","title":"Mindbody Terms of Service","publisher":"vendor","quote":"will continue to be charged each month for the remainder of the Subscription Term","supports":"monthly charges continue after an early termination"},{"id":"s26","url":"https://www.mindbodyonline.com/company/legal/terms-of-service","title":"Mindbody Terms of Service","publisher":"vendor","quote":"Upon request by you within 30 days following the termination date of this Agreement","supports":"the window to request a data export"},{"id":"s27","url":"https://www.mindbodyonline.com/company/legal/terms-of-service","title":"Mindbody Terms of Service","publisher":"vendor","quote":"you have paid Mindbody all amounts owed under this Agreement; and (2) the Parties have an agreed upon a SOW","supports":"conditions for the data export service"},{"id":"s28","url":"https://www.mindbodyonline.com/company/legal/terms-of-service","title":"Mindbody Terms of Service","publisher":"vendor","quote":"available to you through Mindbody's standard web services","supports":"self-service data access after a termination notice"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["The exact cancellation request form, phone number and any in-account steps aren't confirmed; Mindbody documents them in its support article How do I cancel my Mindbody subscription","Who at the business may request cancellation isn't stated in Mindbody's terms or its cancellation guide","What happens to Mindbody Payments processing, the branded app and client bookings after deactivation isn't documented in Mindbody's terms or its cancellation guide","Mindbody's cancellation guide says data export is available for up to 30 days after cancellation, while its terms limit self-service access to 30 days after a termination notice; ask Mindbody which applies to your agreement"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Data window corrected: the terms give at most 30 days of self-service access after a termination notice (not after termination); a later export must be requested within 30 days of the termination date, with fees paid and a statement of work agreed","Confirmation: Mindbody's team confirms your final service date; billing stops at the end of the contract term","Fees: after an early termination you keep being charged monthly for the rest of the term","Summary, export step and tip updated to export as soon as you give notice","The support article on cancelling couldn't be read, so in-account steps remain unconfirmed"]}},"page":"https://stackcut.io/cancel/mindbody","json":"https://stackcut.io/exits/mindbody.json","evidence":{"packet_revision":"46b7f3320c7f965336625ecbd26a5bf3bb9d52384cabf262b94bc8e82287546a","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"mindbody--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"mindbody--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"minitab","name":"Minitab","category":"productivity","website":"https://www.minitab.com","domains":["minitab.com"],"summary":"Subscriptions bought from Minitab don't renew automatically: they end when the term lapses unless you pay a renewal invoice or send a purchase order. Online Store purchases are sold by Cleverbridge, which handles payment and subscription services, so store orders go to Cleverbridge.","routes":[{"channel":"sales_contract","label":"Invoiced subscriptions bought from Minitab","applies_to":"Subscriptions bought directly from Minitab, LLC and billed on an invoice or purchase order","who":"The customer named in the Software Subscription Agreement","method":"email","start_url":null,"steps":[{"do":"Do not pay the renewal invoice or send a renewal purchase order before the current Subscription Term ends. Without one, access ends at expiration","expect":null},{"do":"Only if a documented ground applies (Minitab fails to cure a material breach within 30 days of your written notice, or you object to an update under section 13.10), send written notice by email to Notices.Legal@minitab.com","expect":null}],"confirm_by":"The agreement doesn't describe a confirmation. Keep the emailed notice: it is deemed given on the second business day after it is sent","effective":"The end of the Subscription Term stated in the invoice. A termination under section 13.10 is deemed effective on the tenth business day after Minitab receives your notice","notice":"None needed: the agreement renews only by mutual agreement, so there is no automatic renewal to stop","refund":"Subscription fees are non-refundable. Exceptions: a pro-rata refund of unused prepaid fees if you end the agreement because Minitab failed to cure a material breach within 30 days of written notice, and a pro-rata refund of prepaid fees for the remaining term if you end it under section 13.10","fees":"If the agreement ends because you failed to cure a material breach, you remain liable for the remaining payments due for the Subscription Term","source_ids":["s1","s2","s3","s21","s4","s5","s6","s7","s8","s9","s10","s22"]},{"channel":"reseller_or_partner","label":"Minitab Online Store (billed by Cleverbridge)","applies_to":"Annual subscriptions bought in the Minitab Online Store (card or PayPal), where Cleverbridge GmbH is the authorized online reseller and handles subscription services","who":"The purchaser","method":"form","start_url":"https://www.minitab.com/en-us/legal/returns/minitab-online-store-return-policies/","steps":[{"do":"On Minitab's Online Store return policies page, follow the link for payment and order-related inquiries to the Cleverbridge Help Center","expect":"a contact form, a full range of FAQs and other self-service options"},{"do":"Contact Cleverbridge Customer Service there about cancelling or returning the order; Minitab's pages send all order and payment questions to Cleverbridge","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"Products and subscriptions that have not been activated or accessed may be returned without explanation, for a full refund of only the purchase price within 30 days of receipt or download","fees":null,"source_ids":["s16","s17","s18","s19","s20","s23"]}],"pay_less":[{"type":"student_or_nonprofit","what":"Students and instructors at academic institutions can't get academic discounts in the Minitab Store; eligible individuals can rent the software through OnTheHub or contact Minitab Sales","evidence":"documented","seen":null,"source_ids":["s24","s25"]}],"export":[{"data":"Your Content: the data and content entered or uploaded into the Software","how":"Retrieve it during the Subscription Term. After the term ends, notify Minitab in writing before deletion; the agreement doesn't describe a download process","format":null,"limits":"Content is deleted 30 days after the term expires or terminates. After the term, access is limited to retrieving your content, and additional fees may apply","source_ids":["s11","s12","s13","s14","s15"]}],"after_cancel":{"access_until":"The end of the Subscription Term stated in the invoice; after that, access is limited to retrieving your content","data_kept":"Minitab deletes your content 30 days after the Subscription Term expires or terminates","you_lose":["Use of the Software once the term ends, except retrieving your content","Your stored content 30 days after the term ends"]},"agent_notes":{"sign_in_needed":null,"phone_or_chat_only":null,"retention_step":null,"tips":["Direct subscriptions renew only by mutual agreement: not paying the renewal invoice or sending a renewal purchase order is what ends them","Store purchases are sold by Cleverbridge, not Minitab: contact Cleverbridge for those","Written notices go to Notices.Legal@minitab.com and are deemed given on the second business day after the email is sent","After the term ends, access is limited to retrieving your content, and content is deleted 30 days later: retrieve it before the term ends"]},"sources":[{"id":"s1","url":"https://www.minitab.com/content/dam/www/en/uploadedfiles/documents/agreements/SSA-V-EX-06.24.2026_EN.pdf","title":"Software Subscription Agreement (Executable)","publisher":"vendor","quote":"Your Subscription Term is set forth in the invoice We send You.","supports":"the subscription term is set by the invoice"},{"id":"s2","url":"https://www.minitab.com/content/dam/www/en/uploadedfiles/documents/agreements/SSA-V-EX-06.24.2026_EN.pdf","title":"Software Subscription Agreement (Executable)","publisher":"vendor","quote":"You will only receive continued access to the Software if prior to expiration of Your current Subscription Term","supports":"access ends at expiration unless renewed before it"},{"id":"s3","url":"https://www.minitab.com/content/dam/www/en/uploadedfiles/documents/agreements/SSA-V-EX-06.24.2026_EN.pdf","title":"Software Subscription Agreement (Executable)","publisher":"vendor","quote":"or other written or electronic confirmation, acceptable to Us, of Your intention to renew a Subscription Term","supports":"renewal is by payment or written confirmation such as a purchase order"},{"id":"s4","url":"https://www.minitab.com/content/dam/www/en/uploadedfiles/documents/agreements/SSA-V-EX-06.24.2026_EN.pdf","title":"Software Subscription Agreement (Executable)","publisher":"vendor","quote":"You shall be entitled to a pro-rata refund of any prepaid, unused subscription fees;","supports":"pro-rata refund when the agreement is terminated for cause"},{"id":"s5","url":"https://www.minitab.com/content/dam/www/en/uploadedfiles/documents/agreements/SSA-V-EX-06.24.2026_EN.pdf","title":"Software Subscription Agreement (Executable)","publisher":"vendor","quote":"You remain liable to pay Us any remaining payments due based on Your Subscription Term.","supports":"remaining payments stay due when the customer's breach ends the agreement"},{"id":"s6","url":"https://www.minitab.com/content/dam/www/en/uploadedfiles/documents/agreements/SSA-V-EX-06.24.2026_EN.pdf","title":"Software Subscription Agreement (Executable)","publisher":"vendor","quote":"subscription fees are non-refundable","supports":"subscription fees are non-refundable, as the general rule"},{"id":"s7","url":"https://www.minitab.com/content/dam/www/en/uploadedfiles/documents/agreements/SSA-V-LP-06.24.2026_EN.pdf","title":"Software Subscription Agreement (In-Product, English)","publisher":"vendor","quote":"then upon Your written notice to Us, You may terminate this Agreement.","supports":"the customer may end the agreement after objecting to certain updates"},{"id":"s8","url":"https://www.minitab.com/content/dam/www/en/uploadedfiles/documents/agreements/SSA-V-EX-06.24.2026_EN.pdf","title":"Software Subscription Agreement (Executable)","publisher":"vendor","quote":"the Agreement will be deemed terminated on the tenth (10th) business day following receipt of Your notice.","supports":"when a section 13.10 termination takes effect"},{"id":"s9","url":"https://www.minitab.com/content/dam/www/en/uploadedfiles/documents/agreements/SSA-V-EX-06.24.2026_EN.pdf","title":"Software Subscription Agreement (Executable)","publisher":"vendor","quote":"We will refund to You the pro-rata amount of any prepaid subscription fees for the remaining then-current Subscription Term of this Agreement.","supports":"refund of prepaid fees after a section 13.10 termination"},{"id":"s10","url":"https://www.minitab.com/content/dam/www/en/uploadedfiles/documents/agreements/SSA-V-EX-06.24.2026_EN.pdf","title":"Software Subscription Agreement (Executable)","publisher":"vendor","quote":"(c) the second (2nd) business day after emailing Notices.Legal@minitab.com;","supports":"when an emailed notice counts as given"},{"id":"s11","url":"https://www.minitab.com/content/dam/www/en/uploadedfiles/documents/agreements/SSA-V-EX-06.24.2026_EN.pdf","title":"Software Subscription Agreement (Executable)","publisher":"vendor","quote":"will be deleted by Us thirty (30) days after expiration or termination of Your Subscription Term.","supports":"content deleted 30 days after the term ends"},{"id":"s12","url":"https://www.minitab.com/content/dam/www/en/uploadedfiles/documents/agreements/SSA-V-EX-06.24.2026_EN.pdf","title":"Software Subscription Agreement (Executable)","publisher":"vendor","quote":"In order to retrieve Your Content after expiration or termination of Your Subscription Term","supports":"retrieval after the term ends is a separate step"},{"id":"s13","url":"https://www.minitab.com/content/dam/www/en/uploadedfiles/documents/agreements/SSA-V-EX-06.24.2026_EN.pdf","title":"Software Subscription Agreement (Executable)","publisher":"vendor","quote":"You must notify Us in writing.","supports":"retrieval after the term needs written notice"},{"id":"s14","url":"https://www.minitab.com/content/dam/www/en/uploadedfiles/documents/agreements/SSA-V-LP-06.24.2026_EN.pdf","title":"Software Subscription Agreement (In-Product, English)","publisher":"vendor","quote":"Any access We provide You to the Software after expiration or termination of Your Subscription Term is limited to retrieval of Your Content only","supports":"access after the term is limited to retrieving content"},{"id":"s15","url":"https://www.minitab.com/content/dam/www/en/uploadedfiles/documents/agreements/SSA-V-LP-06.24.2026_EN.pdf","title":"Software Subscription Agreement (In-Product, English)","publisher":"vendor","quote":"subject to applicable terms and conditions of this Agreement, and additional fees may apply.","supports":"retrieval after the term may cost extra"},{"id":"s16","url":"https://www.minitab.com/en-us/legal/returns/minitab-online-store-return-policies/","title":"Minitab Online Store return policies","publisher":"vendor","quote":"any Minitab product or subscription that has not been activated or accessed may be returned without explanation","supports":"store purchases that are not activated or accessed can be returned"},{"id":"s17","url":"https://www.minitab.com/en-us/legal/returns/minitab-online-store-return-policies/","title":"Minitab Online Store return policies","publisher":"vendor","quote":"for a full refund of only the purchase price within 30 days of receipt or download.","supports":"refund window and amount"},{"id":"s18","url":"https://www.minitab.com/en-us/legal/returns/minitab-online-store-return-policies/","title":"Minitab Online Store return policies","publisher":"vendor","quote":"For all payment and order-related inquiries, please visit the Cleverbridge Help Center","supports":"where store billing and order questions go"},{"id":"s19","url":"https://www.minitab.com/en-us/legal/returns/minitab-online-store-return-policies/","title":"Minitab Online Store return policies","publisher":"vendor","quote":"Cleverbridge GmbH is our authorized online reseller and handles payment processing, order fulfillment, and subscription services","supports":"Cleverbridge bills and services store subscriptions"},{"id":"s20","url":"https://www.minitab.com/en-us/legal/returns/minitab-online-store-return-policies/","title":"Minitab Online Store return policies","publisher":"vendor","quote":"where you will find our contact form, a full range of FAQs and other self-service options.","supports":"the contact options on the Cleverbridge Help Center"},{"id":"s21","url":"https://www.minitab.com/content/dam/www/en/uploadedfiles/documents/agreements/SSA-V-EX-06.24.2026_EN.pdf","title":"Software Subscription Agreement (Executable)","publisher":"vendor","quote":"This Agreement may be renewed for an additional Subscription Term upon mutual agreement of the Parties.","supports":"renewal needs mutual agreement, so it isn't automatic"},{"id":"s22","url":"https://www.minitab.com/content/dam/www/en/uploadedfiles/documents/agreements/SSA-V-EX-06.24.2026_EN.pdf","title":"Software Subscription Agreement (Executable)","publisher":"vendor","quote":"You must provide Us with commercially reasonable notice of Your request for termination of the Agreement","supports":"notice needed for a section 13.10 termination"},{"id":"s23","url":"https://www.minitab.com/en-us/try-buy/faqs/","title":"Minitab Try & Buy FAQs","publisher":"vendor","quote":"For assistance with the checkout process, payment, or for order-related support","supports":"order and payment support for store purchases comes from Cleverbridge Customer Service"},{"id":"s24","url":"https://www.minitab.com/en-us/try-buy/faqs/","title":"Minitab Try & Buy FAQs","publisher":"vendor","quote":"Discounts for students and instructors from educational or academic institutions","supports":"academic discounts can't be applied in the Minitab Store"},{"id":"s25","url":"https://www.minitab.com/en-us/try-buy/faqs/","title":"Minitab Try & Buy FAQs","publisher":"vendor","quote":"These products are available for rent worldwide for academically eligible individuals.","supports":"academic rental through OnTheHub"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Minitab's pages don't describe a self-serve way to cancel a direct subscription, or a way to end one early for convenience","Whether Online Store subscriptions renew automatically, and how to stop them, isn't on Minitab's pages; Cleverbridge's own cancellation steps aren't covered here","How to confirm a cancellation isn't documented for either channel","The Minitab License Portal, where Minitab says to manage subscriptions, isn't documented as offering a cancel or renewal setting","Cheaper plans and downgrades aren't documented on Minitab's public pages"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["The agreement says it renews only by mutual agreement: stated that direct subscriptions don't renew automatically and need no non-renewal notice (was listed as unconfirmed)","Clarified that the pro-rata refund for cause applies only when you end the agreement over Minitab's uncured breach, and added the 'commercially reasonable notice' needed for a section 13.10 termination","Store route: noted store orders are annual and paid by card or PayPal, and that Minitab's FAQ sends order and payment questions to Cleverbridge Customer Service; removed the implied cancel instruction","Added the documented academic option (OnTheHub rental) to pay_less","No App Store, Google Play or marketplace channel is documented"]}},"page":"https://stackcut.io/cancel/minitab","json":"https://stackcut.io/exits/minitab.json","evidence":{"packet_revision":"a0b64b24902758d7f1549e05063a8b278c8ff31282ff9907d1823de32c877c73","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"minitab--sales-contract--r1","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"minitab--reseller-or-partner--r2","channel":"reseller_or_partner","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"mint_mobile","name":"Mint Mobile","category":"communication","website":"https://www.mintmobile.com/","domains":["mintmobile.com"],"summary":"Stop future Auto Renewal charges in the Mint app or website, or by calling 800-683-7392. Make the change at least 24 hours before the plan renews. Disabling renewal does not establish account termination or refund eligibility.","routes":[{"channel":"direct_web","applies_to":"Mint Mobile plan with Auto Renewal enabled","who":"Mint account holder","method":"self_serve","start_url":"https://mintmobile.com/login","steps":[{"do":"Sign in to your Mint account, open My Account, and switch Auto Renewal off in payment preferences","expect":null}],"confirm_by":"Verify Auto Renewal is off in account preferences; exact confirmation wording is not specified","effective":"Current prepaid plan continues through its already-paid period; no statement found on the cited page for post-expiration account status","notice":"Turn off Auto Renewal at least 24 hours before the payment cycle ends","refund":null,"fees":null,"source_ids":["s1","s2","s3","s4"],"label":"Website Auto Renewal"},{"channel":"direct_app","applies_to":"Mint Mobile plan with Auto Renewal enabled","who":"Mint account holder","method":"self_serve","start_url":null,"steps":[{"do":"Open the Mint Mobile app, tap Account, then Payment method, and turn Auto Renewal off","expect":null}],"confirm_by":"Verify Auto Renewal is off in account preferences; exact confirmation wording is not specified","effective":"Current prepaid plan continues through its already-paid period; no statement found on the cited page for post-expiration account status","notice":"Turn off Auto Renewal at least 24 hours before the payment cycle ends","refund":null,"fees":null,"source_ids":["s1","s2","s3","s4"]},{"channel":"direct_web","applies_to":"Mint Mobile plan with Auto Renewal enabled","who":"Mint account holder","method":"phone","start_url":"https://www.mintmobile.com/plan-terms-and-conditions/","steps":[{"do":"Call Mint Mobile customer service at 800-683-7392 and request cancellation of Auto Renew","expect":null}],"confirm_by":null,"effective":"Current prepaid plan continues through its already-paid period; no statement found on the cited page for post-expiration account status","notice":"At least 24 hours before the payment cycle ends","refund":null,"fees":null,"source_ids":["s3","s4"],"label":"Phone Auto Renewal"}],"sources":[{"id":"s1","url":"https://www.mintmobile.com/help/how-do-i-set-up-and-manage-auto-renewal/","title":"How do I set up and manage auto renewal?","publisher":"vendor","quote":"Any changes to your plan or Auto Renewal cancellations must be made at least 24 hours prior to your scheduled Auto Renewal date.","supports":"renewal stop deadline"},{"id":"s2","url":"https://www.mintmobile.com/help/how-do-i-set-up-and-manage-auto-renewal/","title":"How do I set up and manage auto renewal?","publisher":"vendor","quote":"This is also where to go to turn Auto Renewal off.","supports":"web account and app setting for auto renewal"},{"id":"s3","url":"https://www.mintmobile.com/plan-terms-and-conditions/","title":"Terms & Conditions","publisher":"vendor","quote":"contacting our customer service department at (800) 683-7392","supports":"account preference and phone support"},{"id":"s4","url":"https://www.mintmobile.com/plan-terms-and-conditions/","title":"Terms & Conditions","publisher":"vendor","quote":"You must change your Auto Renew preferences or cancel 24 hours prior to the end of your payment cycle in order for the change to go into effect.","supports":"renewal cutoff"}],"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Mint plans are prepaid; turning off Auto Renewal stops the next payment, not the currently paid service period."]},"verification":{"level":"partial","checked_on":"2026-10-06","by":"stackcut-research","unverified":["The documented route disables recurring renewal. The sources do not establish exact service end time, number-port procedure, prepaid refund rules, or account/data retention after expiry."],"review":{"by":"codex-independent-review","on":"2026-10-06","result":"partial","notes":["Independently read the cited official pages on 2026-10-06. Corrected quote fidelity, scope, and channel wording where needed. State and plan qualifications remain explicit; missing timing, confirmation, refund, or equipment facts remain unknown. No customer cancellation flow or outcome was executed."]}},"page":"https://stackcut.io/cancel/mint_mobile","json":"https://stackcut.io/exits/mint_mobile.json","evidence":{"packet_revision":"88dde7aac696672d0acabdedca37a9dd917547550b7c50754a3c8b0d259509dc","docs_checked_on":"2026-10-06","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-06","age_days":3,"stale_after_days":30,"next_check_on":"2026-11-05"},"routes":[{"route_id":"mint-mobile--direct-web--r1","channel":"direct_web","checked_on":"2026-10-06","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-06","age_days":3,"stale_after_days":30,"next_check_on":"2026-11-05"}},{"route_id":"mint-mobile--direct-app--r2","channel":"direct_app","checked_on":"2026-10-06","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-06","age_days":3,"stale_after_days":30,"next_check_on":"2026-11-05"}},{"route_id":"mint-mobile--direct-web--r3","channel":"direct_web","checked_on":"2026-10-06","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-06","age_days":3,"stale_after_days":30,"next_check_on":"2026-11-05"}}]}},{"id":"miro","name":"Miro","category":"productivity","website":"https://miro.com","domains":["miro.com"],"summary":"An admin cancels Starter or Business in Admin console, Settings, Billing, Cancel subscription, giving a reason; paid features last until the billing period ends, with no refunds. Contract Orders renew for 12 months unless the Order differs or written notice reaches Miro 90 days before the term ends.","routes":[{"channel":"direct_web","applies_to":"Starter and Business plans bought self-serve from Miro","who":"A Team admin, Billing admin or Company admin","method":"self_serve","start_url":null,"steps":[{"do":"Switch to the team associated with the subscription you want to cancel","expect":null},{"do":"From the Miro dashboard, click your profile avatar (top right), then select Admin console, then Settings","expect":"Billing"},{"do":"On the left sidebar, click Billing; in the Billing actions section, click Cancel subscription","expect":"Continue to cancel"},{"do":"Click Continue to cancel. On Business, choose the Cancel subscription option and click the Cancel subscription button","expect":"the reason for canceling your subscription"},{"do":"Select a reason and click Continue to cancel; optionally say which tool you're switching to","expect":"Cancel subscription"},{"do":"Click Cancel subscription","expect":null}],"confirm_by":"Every admin on the team gets an email confirming the subscription is set to expire at the end of the current billing period","effective":"Paid features stay until the end of the current billing period. Then the plan is paused in view-only mode until you choose another plan, such as Free","notice":null,"refund":"No refunds for any unused time on the subscription","fees":"An unpaid invoice for additional licenses is charged to your card immediately when you cancel, and you may get an extra prorated invoice for seats added during the billing period","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s14","s22","s51","s52"]},{"channel":"sales_contract","applies_to":"Subscriptions on an Order (an ordering document or order confirmation) that sets a Subscription Term, under the Terms for self-serve and reseller customers","who":"The customer, in writing","method":"letter","start_url":null,"steps":[{"do":"Check your Order: unless it says otherwise, the term renews for 12 months and needs notice of non-renewal at least 90 days before it ends","expect":null},{"do":"Send written notice of non-renewal by personal delivery, certified or registered U.S. mail, or overnight courier to RealtimeBoard Inc. dba Miro, 315 Montgomery Street, Suite 900, San Francisco, CA 94104, Attention: Legal Department","expect":null},{"do":"Email a copy of the notice to legal@miro.com: every notice to Miro must include one","expect":null}],"confirm_by":null,"effective":"At the end of the current Subscription Term: you are not charged for the next billing cycle","notice":"Written notice of non-renewal at least 90 days before the current Subscription Term ends, unless the Order says otherwise; without it the term renews for 12 months","refund":"No refunds or credits for amounts already charged","fees":"Ending early for convenience also takes 90 days' notice, gives no refund of prepaid fees, and makes any unpaid fees for the rest of the Subscription Term due immediately","source_ids":["s26","s27","s28","s29","s30","s31","s32","s33","s34","s37"]}],"pay_less":[{"type":"free_plan","what":"Move to the Free plan: your three most recently created boards stay editable, other boards become view-only and private boards are locked","evidence":"documented","source_ids":["s16","s17","s18"]},{"type":"downgrade","what":"Drop from Business to Starter: cancel, then pick the lower plan once the current period expires. Multiple teams merge into one, and Guests lose editing access","evidence":"documented","source_ids":["s12","s14","s20","s21"]},{"type":"seat_reduction","what":"Remove members and the unallocated licenses; the lower license count takes effect at your next renewal date. Licenses can't go below the number of team members","evidence":"documented","source_ids":["s23","s24","s25"]},{"type":"student_or_nonprofit","what":"The Education plan is free for staff members and students of educational institutions","evidence":"documented","source_ids":["s47","s48"]},{"type":"student_or_nonprofit","what":"Eligible non-profits can get a 30% discount; apply through Miro's form with a business email address","evidence":"documented","source_ids":["s49","s50"]}],"export":[{"data":"A full backup of a board, which can be imported back into Miro","how":"Open the board, click the three dots, then Board, then Export, and choose Download board backup. Repeat for each board","format":".rtb board backup file","limits":"Starter, Business, Enterprise and Education plans; in paid teams only board owners and co-owners can download backups; one board at a time; 1GB limit","source_ids":["s38","s39","s40","s41","s42","s43"]},{"data":"Board content as an image, PDF or spreadsheet","how":"Click the three dots (top left of the board), then Board, then choose Save as image, Save as PDF or Export to spreadsheet (CSV)","format":"Image, PDF or CSV","limits":"High-resolution export without the watermark isn't available on the Free plan","source_ids":["s44","s45","s46"]},{"data":"All Customer Content","how":"Export it from the service during the Subscription Term or within 30 days after it ends","format":null,"limits":"After that export period, Miro may delete Customer Content on its standard schedule","source_ids":["s35","s36"]}],"after_cancel":{"access_until":"The end of the current billing period (contract Orders: the end of the Subscription Term)","data_kept":"When the subscription expires the plan is paused in view-only mode and boards and data aren't lost. The Terms allow export for 30 days after the term; after that Miro may delete Customer Content on its standard schedule","you_lose":["Editing on all but your three most recently created boards (Free plan)","Private boards, which are locked view-only","Custom templates created on the paid plan","Separate teams: all teams merge into one Free plan and Guests become Members"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"You must select a reason for canceling, and can optionally say which tool you are switching to, before the final Cancel subscription","tips":["Switch to the team tied to the subscription before you start: the flow cancels that team's subscription","Removing members alone doesn't lower the bill: also remove the unallocated licenses (effective at the next renewal)","Back up boards one at a time before the plan ends; the Terms allow export for 30 days after the term","Contract Orders: Miro's Terms default to 12-month renewals and 90 days' written notice of non-renewal by mail or courier, with a copy emailed to legal@miro.com","Ending a contract early still makes the rest of the term's unpaid fees due immediately"]},"sources":[{"id":"s1","url":"https://help.miro.com/hc/en-us/articles/360011986179","title":"Cancel your Miro subscription","publisher":"vendor","quote":"Team admins, Billing admins, Company admins","supports":"who can cancel"},{"id":"s2","url":"https://help.miro.com/hc/en-us/articles/360011986179","title":"Cancel your Miro subscription","publisher":"vendor","quote":"Ensure you have switched to the team associated with the subscription you want to cancel.","supports":"switch to the right team first"},{"id":"s3","url":"https://help.miro.com/hc/en-us/articles/360011986179","title":"Cancel your Miro subscription","publisher":"vendor","quote":"From your Miro dashboard, click your profile avatar in the top-right corner.","supports":"where the flow starts"},{"id":"s4","url":"https://help.miro.com/hc/en-us/articles/360011986179","title":"Cancel your Miro subscription","publisher":"vendor","quote":"Select Admin console | Settings.","supports":"the Admin console step"},{"id":"s5","url":"https://help.miro.com/hc/en-us/articles/360011986179","title":"Cancel your Miro subscription","publisher":"vendor","quote":"In the Billing actions section, click Cancel subscription.","supports":"the Cancel subscription step"},{"id":"s6","url":"https://help.miro.com/hc/en-us/articles/360011986179","title":"Cancel your Miro subscription","publisher":"vendor","quote":"(Business) Click the Cancel subscription option, and then click the Cancel subscription button.","supports":"the extra Business step"},{"id":"s7","url":"https://help.miro.com/hc/en-us/articles/360011986179","title":"Cancel your Miro subscription","publisher":"vendor","quote":"Select the reason for canceling your subscription.","supports":"the reason prompt"},{"id":"s8","url":"https://help.miro.com/hc/en-us/articles/360011986179","title":"Cancel your Miro subscription","publisher":"vendor","quote":"(Optional) If you are switching to another tool, select the appropriate option.","supports":"the optional switching question"},{"id":"s9","url":"https://help.miro.com/hc/en-us/articles/360011986179","title":"Cancel your Miro subscription","publisher":"vendor","quote":"You can cancel your subscription at any time.","supports":"no notice needed for self-serve plans"},{"id":"s10","url":"https://help.miro.com/hc/en-us/articles/360011986179","title":"Cancel your Miro subscription","publisher":"vendor","quote":"After cancellation, you will still have access to paid features until the end of the current billing period.","supports":"when access ends"},{"id":"s11","url":"https://help.miro.com/hc/en-us/articles/360011986179","title":"Cancel your Miro subscription","publisher":"vendor","quote":"Miro doesn't offer refunds for any unused time on your subscription.","supports":"no refunds"},{"id":"s12","url":"https://help.miro.com/hc/en-us/articles/4408891948946-Downgrade-your-plan","title":"Downgrade your plan","publisher":"vendor","quote":"Only Admins or Billing Admins can initiate a plan downgrade.","supports":"who can downgrade"},{"id":"s13","url":"https://help.miro.com/hc/en-us/articles/4408891948946-Downgrade-your-plan","title":"Downgrade your plan","publisher":"vendor","quote":"Upon canceling, you may receive an additional prorated invoice for extra seats you've added during the billing period.","supports":"a final invoice for added seats"},{"id":"s14","url":"https://help.miro.com/hc/en-us/articles/4408891948946-Downgrade-your-plan","title":"Downgrade your plan","publisher":"vendor","quote":"The process involves canceling your current subscription and then selecting a lower-tier plan once the current subscription period expires.","supports":"how a downgrade works"},{"id":"s15","url":"https://help.miro.com/hc/en-us/articles/4408891948946-Downgrade-your-plan","title":"Downgrade your plan","publisher":"vendor","quote":"All Members, Guests, and boards from all teams will be merged, and all Guests will be converted to Members.","supports":"teams merge on the Free plan"},{"id":"s16","url":"https://help.miro.com/hc/en-us/articles/26543985153298-Downgrade-your-plan-reference","title":"Downgrade your plan reference","publisher":"vendor","quote":"Only your three most recently created boards will remain active and editable.","supports":"the Free plan board limit"},{"id":"s17","url":"https://help.miro.com/hc/en-us/articles/26543985153298-Downgrade-your-plan-reference","title":"Downgrade your plan reference","publisher":"vendor","quote":"All other boards will become view-only. You won't be able to edit them.","supports":"other boards become view-only"},{"id":"s18","url":"https://help.miro.com/hc/en-us/articles/26543985153298-Downgrade-your-plan-reference","title":"Downgrade your plan reference","publisher":"vendor","quote":"The Free Plan doesn't support private boards. Any existing private boards will be locked (view-only).","supports":"private boards are locked"},{"id":"s19","url":"https://help.miro.com/hc/en-us/articles/26543985153298-Downgrade-your-plan-reference","title":"Downgrade your plan reference","publisher":"vendor","quote":"Custom templates created under the paid plan will no longer be available.","supports":"custom templates are lost"},{"id":"s20","url":"https://help.miro.com/hc/en-us/articles/26543985153298-Downgrade-your-plan-reference","title":"Downgrade your plan reference","publisher":"vendor","quote":"If you have multiple teams under your Business Plan, they will be merged into a single team on the Starter Plan.","supports":"Business to Starter merges teams"},{"id":"s21","url":"https://help.miro.com/hc/en-us/articles/26543985153298-Downgrade-your-plan-reference","title":"Downgrade your plan reference","publisher":"vendor","quote":"Guests who had editing access on boards under the Business Plan will lose this editing access.","supports":"Guests lose editing on Starter"},{"id":"s22","url":"https://help.miro.com/hc/en-us/articles/360017730253","title":"Expired subscription reference","publisher":"vendor","quote":"When your subscription expires, your plan is paused and enters a view-only mode. Your boards and data aren't lost.","supports":"what happens when the subscription ends"},{"id":"s23","url":"https://help.miro.com/hc/en-us/articles/360017571694-Manage-your-subscription","title":"Manage your subscription","publisher":"vendor","quote":"However your team size (the number of licenses allocated in your plan) can't be less than the current number of members in your team.","supports":"the license floor"},{"id":"s24","url":"https://help.miro.com/hc/en-us/articles/360017571714-Miro-billing","title":"Miro billing","publisher":"vendor","quote":"You can remove members from your team anytime. If you also remove the unallocated licenses, this change takes effect on your next renewal date.","supports":"removing licenses and when it applies"},{"id":"s25","url":"https://help.miro.com/hc/en-us/articles/360017571714-Miro-billing","title":"Miro billing","publisher":"vendor","quote":"Charges for adding or removing licenses are prorated.","supports":"license changes are prorated"},{"id":"s26","url":"https://miro.com/legal/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"These are the standard terms of service applicable to all Miro self-serve and reseller customers.","supports":"who the Terms cover"},{"id":"s27","url":"https://miro.com/legal/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"Unless otherwise specified in the applicable Order, each Subscription Term will renew for successive 12-month periods","supports":"the default 12-month auto-renewal"},{"id":"s28","url":"https://miro.com/legal/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"notice of non-renewal at least 90 days before the current Subscription Term ends.","supports":"the 90-day notice"},{"id":"s29","url":"https://miro.com/legal/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"Upon notice of non-renewal, Customer will not be charged for the next billing cycle but will not receive any refunds or credits for amounts that have already been charged.","supports":"effect of non-renewal, and no refunds"},{"id":"s30","url":"https://miro.com/legal/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"Either party may terminate this Agreement (including all Orders) at any time for any reason upon 90 days' notice to the other party","supports":"ending for convenience takes 90 days' notice"},{"id":"s31","url":"https://miro.com/legal/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"if Customer has not already paid all applicable fees for the then-current Subscription Term, any such fees that are outstanding will become immediately due and payable.","supports":"remaining fees become due"},{"id":"s32","url":"https://miro.com/legal/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"any notice or consent under this Agreement must be in writing","supports":"notice must be written"},{"id":"s33","url":"https://miro.com/legal/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"notice must be provided to RealtimeBoard Inc. dba Miro, 315 Montgomery Street, Suite 900, San Francisco, CA 94104, Attention: Legal Department.","supports":"where to send notice"},{"id":"s34","url":"https://miro.com/legal/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"All notices to Miro must include a copy emailed to legal@miro.com.","supports":"the email copy"},{"id":"s35","url":"https://miro.com/legal/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"During the Subscription Term or within 30 days thereafter, Customer may export its Customer Content from the Service","supports":"the export window"},{"id":"s36","url":"https://miro.com/legal/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"After this export period, Miro may delete Customer Content in accordance with its standard schedule and procedures.","supports":"deletion after the export window"},{"id":"s37","url":"https://miro.com/legal/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"means any Miro-provided ordering document, online registration, order description or order confirmation referencing this Agreement.","supports":"what an Order is"},{"id":"s38","url":"https://help.miro.com/hc/en-us/articles/360017572774-How-to-save-board-backup","title":"How to save board backup","publisher":"vendor","quote":"Starter, Business, Enterprise, Education","supports":"plans that can save backups"},{"id":"s39","url":"https://help.miro.com/hc/en-us/articles/360017572774-How-to-save-board-backup","title":"How to save board backup","publisher":"vendor","quote":"Download board backup","supports":"the backup menu option"},{"id":"s40","url":"https://help.miro.com/hc/en-us/articles/360017572774-How-to-save-board-backup","title":"How to save board backup","publisher":"vendor","quote":"Only board owners and co-owners can download backups of boards located in paid teams","supports":"who can download backups"},{"id":"s41","url":"https://help.miro.com/hc/en-us/articles/360017572774-How-to-save-board-backup","title":"How to save board backup","publisher":"vendor","quote":"You'll need to back up each board individually","supports":"one board at a time"},{"id":"s42","url":"https://help.miro.com/hc/en-us/articles/360017572774-How-to-save-board-backup","title":"How to save board backup","publisher":"vendor","quote":"there is a limit of 1GB","supports":"the backup size limit"},{"id":"s43","url":"https://help.miro.com/hc/en-us/articles/360017572774-How-to-save-board-backup","title":"How to save board backup","publisher":"vendor","quote":".rtb","supports":"the backup file type"},{"id":"s44","url":"https://help.miro.com/hc/en-us/articles/360017572754-How-to-export-your-board","title":"How to export your board","publisher":"vendor","quote":"Open the export sub-menu by clicking the three dots (...) icon and then the Board sub-menu in the top-left corner of the board.","supports":"where exports are"},{"id":"s45","url":"https://help.miro.com/hc/en-us/articles/360017572754-How-to-export-your-board","title":"How to export your board","publisher":"vendor","quote":"Export to spreadsheet (CSV)","supports":"CSV export"},{"id":"s46","url":"https://help.miro.com/hc/en-us/articles/360017572754-How-to-export-your-board","title":"How to export your board","publisher":"vendor","quote":"High-quality resolution export without the watermark isn't available on Miro Free plan","supports":"the Free plan export limit"},{"id":"s47","url":"https://help.miro.com/hc/en-us/articles/360017730473-Education-plan","title":"Education plan","publisher":"vendor","quote":"staff members and students of educational institutions","supports":"who qualifies for the Education plan"},{"id":"s48","url":"https://help.miro.com/hc/en-us/articles/360017730473-Education-plan","title":"Education plan","publisher":"vendor","quote":"Yes, it's free.","supports":"the Education plan is free"},{"id":"s49","url":"https://help.miro.com/hc/en-us/articles/360026839633-Miro-for-non-profits","title":"Miro for non-profits","publisher":"vendor","quote":"we are always ready to provide you with a 30% discount","supports":"the non-profit discount"},{"id":"s50","url":"https://help.miro.com/hc/en-us/articles/360026839633-Miro-for-non-profits","title":"Miro for non-profits","publisher":"vendor","quote":"Just fill out the form using your business email address","supports":"how non-profits apply"},{"id":"s51","url":"https://help.miro.com/hc/en-us/articles/360011986179","title":"Cancel your Miro subscription","publisher":"vendor","quote":"When the subscription is canceled, all admins on the team receive an email notification confirming that the subscription is set to expire at the end of the current billing period.","supports":"how a cancellation is confirmed"},{"id":"s52","url":"https://help.miro.com/hc/en-us/articles/360011986179","title":"Cancel your Miro subscription","publisher":"vendor","quote":"If there is an unpaid invoice for additional licenses at the time of cancellation, your registered card is charged immediately for the outstanding amount.","supports":"unpaid license invoices are charged at once"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["How Enterprise customers with their own negotiated agreement cancel is not in the help center; the public Terms cover self-serve and reseller customers","Whether yearly self-serve plans follow the Terms' 90-day notice or the help center's cancel-any-time flow is not reconciled on either page","Miro's help pages don't mention Apple App Store or Google Play billing, so no app-store route is given","Details on Miro's non-profit and board-backup API pages beyond the quoted lines (annual discount stacking, backup import) aren't covered, because those pages couldn't be read in full"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["confirm_by: all team admins get an email saying the subscription will expire at the end of the billing period","fees: an unpaid invoice for extra licenses is charged to the card immediately on cancelling","Re-read the cancel article, Terms (renewal, 90-day notice, notice address and legal@miro.com copy, 30-day export), downgrade, backup, billing, education and non-profit pages: the rest matches"]}},"delete_account":{"url":"https://miro.com/app/settings/user-profile/","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"miro","name":"Miro","recipes":[{"id":"replace-miro","title":"Whiteboard","best_year_one_net":108}]},"page":"https://stackcut.io/cancel/miro","json":"https://stackcut.io/exits/miro.json","evidence":{"packet_revision":"c77eab4d8dabaa061dccd4a2600da30ff80c496cade5a0c4141b817aaed1be2a","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"miro--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"miro--sales-contract--r2","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"mistral","name":"Mistral AI","category":"ai_tools","website":"https://mistral.ai","domains":["mistral.ai","help.mistral.ai","legal.mistral.ai"],"summary":"Cancel a web plan in the Admin panel: Subscriptions, Subscription tab, Downgrade to Free, Unsubscribe. Within 14 days of the first purchase it ends at once with an automatic refund; after that, access runs to the period's end. App Store, Google Play and carrier plans cancel there.","routes":[{"channel":"direct_web","label":"Web subscription, Admin panel","applies_to":"Pro and Team plans bought on the Mistral website (Team plans are managed only on the web)","who":"The account holder; if your organization's administrator manages the account, contact the administrator","method":"self_serve","start_url":null,"steps":[{"do":"Open Subscriptions in the Admin panel and select the Subscription tab","expect":null},{"do":"In the Downgrade to Free section, select Unsubscribe","expect":null},{"do":"Confirm the cancellation","expect":"a confirmation email"},{"do":"Optional: to undo it before the billing period ends, select Resume subscription","expect":null}],"confirm_by":"A confirmation email","effective":"Within 14 days of the initial purchase, cancellation is immediate and the plan becomes free. After that, you keep access until the end of the billing period, then the organization switches to Free mode.","notice":null,"refund":"Only within the legal withdrawal window of 14 days from the initial purchase (not renewals): cancellation is immediate and the refund is processed automatically, typically appearing within 5-10 business days. After the window, cancelling does not trigger a refund.","fees":null,"source_ids":["s1","s36","s2","s37","s3","s4","s5","s38","s39","s7","s43","s57","s10","s11","s44","s45","s46","s22","s64"]},{"channel":"apple_app_store","label":"App Store, iPhone and iPad","applies_to":"Pro bought in the Mistral iOS app through the Apple App Store","who":"The person whose Apple account bought the subscription","method":"platform_settings","start_url":"https://support.apple.com/en-us/118428","steps":[{"do":"In the Mistral app, tap the menu icon at the top left, tap your Organization name, then under Account tap Subscription and Manage subscription","expect":"You are redirected to the App Store"},{"do":"Or open iPhone Settings, tap your name, then tap Subscriptions","expect":null},{"do":"Tap the subscription, then tap Cancel Subscription","expect":null}],"confirm_by":"No Cancel button, or an expiration message in red text, shows the subscription is already cancelled (Apple)","effective":"Cancelling stops automatic renewal; you keep access until the end of the current billing period (monthly or yearly), then the account reverts to Free mode.","notice":null,"refund":"Refunds are handled by Apple, not by Mistral; Mistral support can't process them.","fees":null,"source_ids":["s1","s13","s14","s52","s53","s54","s15","s16","s17","s18","s58","s55","s56","s12"]},{"channel":"google_play","label":"Google Play, Android","applies_to":"Pro bought in the Mistral Android app through Google Play","who":"The person whose Google account bought the subscription","method":"platform_settings","start_url":"https://support.google.com/googleplay/answer/7018481","steps":[{"do":"In the Mistral app, tap the menu icon at the top left, tap your Organization name, then under Account tap Subscription and Manage subscription","expect":"You are redirected to Google Play"},{"do":"Or, on your Android device, go to subscriptions in Google Play and select the Mistral subscription","expect":null},{"do":"Tap Cancel subscription and follow the instructions","expect":null}],"confirm_by":"Not stated on Mistral's or Google's help pages","effective":"Cancelling stops automatic renewal; you keep access until the end of the current billing period (monthly or yearly), then the account reverts to Free mode. Google Play also says you can use the subscription for the time you've already paid.","notice":null,"refund":"Refunds are handled by Google Play, not by Mistral; Mistral support can't process them.","fees":null,"source_ids":["s1","s13","s14","s52","s53","s54","s15","s19","s20","s21","s59","s55","s56","s12"]},{"channel":"carrier_or_isp","label":"Billed by a mobile carrier","applies_to":"Pro included with or billed by Free Mobile, Orange or NJU","who":"The carrier account holder","method":"platform_settings","start_url":null,"steps":[{"do":"Free Mobile: manage cancellation and refund requests from your Free Mobile customer account","expect":null},{"do":"Orange or NJU: the offer is 6 months free and the subscription ends automatically at the end of the offer; contact the carrier for anything else","expect":null}],"confirm_by":"Not stated on Mistral's help pages","effective":"Not stated for Free Mobile; Orange and NJU offers end automatically at the end of the offer","notice":null,"refund":"Mistral can't change a carrier subscription or issue the refund directly; refunds go through the carrier.","fees":null,"source_ids":["s40","s47","s48","s49","s50"]},{"channel":"sales_contract","label":"Commercial Terms or Order Form","applies_to":"Business customers on Mistral's Commercial Terms of Service, with or without an Order Form","who":"The Customer under the agreement","method":"email","start_url":null,"steps":[{"do":"Check your Order Form, if any: the Terms run for the term it specifies","expect":null},{"do":"With no Order Form in effect, you may stop using the products and terminate the Terms at any time, once outstanding amounts are paid","expect":null},{"do":"Send any notice in writing by email to legal@mistral.ai, with a written copy to the physical address in the Terms","expect":null},{"do":"Export Customer Data and Outputs before you terminate the account","expect":null}],"confirm_by":"Not stated in the Terms","effective":"Use of the products stops immediately on termination or expiration of the Terms; with an Order Form, the term it specifies applies","notice":"No notice period is stated in the Terms; notices must be in writing. Any renewal or notice terms would be in your Order Form.","refund":"All amounts paid by Customer are non-refundable, non-cancellable, and non-creditable.","fees":"On termination, Customer must pay all outstanding Fees, including any unpaid invoices and other charges up to the termination date.","source_ids":["s28","s60","s23","s24","s25","s26","s27","s29","s30","s31"]},{"channel":"direct_web","label":"API pay-as-you-go usage","applies_to":"API pay-as-you-go usage, which is a separate setting from the subscription","who":"The account holder, or your organization's administrator","method":"self_serve","start_url":null,"steps":[{"do":"Open the Subscriptions section in the Admin panel","expect":null},{"do":"Disable pay-as-you-go","expect":"The organization returns to Free mode"}],"confirm_by":"Not stated on the help page","effective":"Disabling pay-as-you-go returns the organization to Free mode; when the final usage charge is billed isn't stated","notice":null,"refund":"Prepaid API credits are separate; refund eligibility for credits is reviewed case by case by Mistral support.","fees":null,"source_ids":["s6","s7","s9","s51"]}],"pay_less":[{"type":"free_plan","what":"Move to the Free plan: quick answers and simple tasks for everyday use. Agents, long-horizon tasks and all-day coding need Pro.","evidence":"documented","source_ids":["s34","s35"]},{"type":"annual_billing","what":"Pay annually for Pro or Team: 20% less than monthly billing. To switch, cancel the current subscription and resubscribe with the new billing frequency at the end of the period.","evidence":"documented","source_ids":["s41","s42"]},{"type":"student_or_nonprofit","what":"Education plan: Pro with a discount for eligible students and teachers, verified with an institutional email address","evidence":"documented","source_ids":["s32","s33"]}],"export":[{"data":"Your personal data stored by Mistral (the help center calls this the Vibe export tool)","how":"Use the dedicated export tool in your account and click Export to download your data","format":null,"limits":null,"source_ids":["s61","s62"]},{"data":"Customer Data and Outputs (for commercial customers)","how":"Complete the export before you terminate the account. The Terms do not describe the export steps.","limits":"Customer may not be able to export Customer Data or Outputs once the account is terminated","source_ids":["s30","s31"]}],"after_cancel":{"access_until":"Within 14 days of the initial web purchase, cancellation is immediate and the plan becomes free. Otherwise access continues until the end of the billing period, then the account reverts to Free mode.","data_kept":"Not stated for cancelling a plan. You can delete your account once the paid subscription is no longer active and all fees are paid; the help center says some account data is kept for 1 year after you delete your account.","you_lose":["Pro features such as agents, long-horizon tasks and all-day coding, once the plan returns to Free"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancel where you subscribed: web plans in the Admin panel, app plans in the App Store or Google Play, carrier plans with Free Mobile, Orange or NJU.","Team plans, and Pro bought on the web, can't be managed from the mobile app.","Uninstalling the app does not cancel a Google Play subscription: your subscription won't cancel.","Pay-as-you-go API usage is separate from the subscription. Disable it in the Subscriptions section of the Admin panel.","Before the period ends, Resume subscription undoes a web cancellation.","Account deletion is possible only after the paid subscription is no longer active and outstanding fees are paid."]},"sources":[{"id":"s1","url":"https://help.mistral.ai/en/articles/455205-how-can-i-upgrade-or-cancel-my-subscription","title":"How can I upgrade or cancel my subscription?","publisher":"vendor","quote":"from the place where you originally subscribed.","supports":"where to cancel depends on where you subscribed"},{"id":"s2","url":"https://help.mistral.ai/en/articles/455205-how-can-i-upgrade-or-cancel-my-subscription","title":"How can I upgrade or cancel my subscription?","publisher":"vendor","quote":"In the Downgrade to Free section, select Unsubscribe.","supports":"the cancel step on the web"},{"id":"s3","url":"https://help.mistral.ai/en/articles/455205-how-can-i-upgrade-or-cancel-my-subscription","title":"How can I upgrade or cancel my subscription?","publisher":"vendor","quote":"You receive a confirmation email.","supports":"how to confirm it worked"},{"id":"s4","url":"https://help.mistral.ai/en/articles/455205-how-can-i-upgrade-or-cancel-my-subscription","title":"How can I upgrade or cancel my subscription?","publisher":"vendor","quote":"Cancellation is immediate and your plan is now free.","supports":"immediate effect within 14 days of the first purchase"},{"id":"s5","url":"https://help.mistral.ai/en/articles/455205-how-can-i-upgrade-or-cancel-my-subscription","title":"How can I upgrade or cancel my subscription?","publisher":"vendor","quote":"You keep access to your current plan until the end of the billing period.","supports":"access after the 14-day window"},{"id":"s6","url":"https://help.mistral.ai/en/articles/455205-how-can-i-upgrade-or-cancel-my-subscription","title":"How can I upgrade or cancel my subscription?","publisher":"vendor","quote":"To disable pay-as-you-go and return to Free mode, go to the Subscriptions section in the Admin panel.","supports":"where to turn off API pay-as-you-go"},{"id":"s7","url":"https://help.mistral.ai/en/articles/455205-how-can-i-upgrade-or-cancel-my-subscription","title":"How can I upgrade or cancel my subscription?","publisher":"vendor","quote":"Your account may be managed by your organization's administrator","supports":"who can manage the subscription"},{"id":"s8","url":"https://help.mistral.ai/en/articles/455205-how-can-i-upgrade-or-cancel-my-subscription","title":"How can I upgrade or cancel my subscription?","publisher":"vendor","quote":"You can delete your account after your paid subscription is no longer active and all outstanding fees are paid.","supports":"account deletion after cancelling"},{"id":"s9","url":"https://help.mistral.ai/en/articles/455205-how-can-i-upgrade-or-cancel-my-subscription","title":"How can I upgrade or cancel my subscription?","publisher":"vendor","quote":"Pay-as-you-go is a separate setting from your subscription.","supports":"API usage billing is separate from the plan"},{"id":"s10","url":"https://help.mistral.ai/en/articles/568728-refund-policy-eligibility-timing-and-how-it-works","title":"Refund policy: eligibility, timing, and how it works","publisher":"vendor","quote":"You can get a refund only if you cancel within the legal withdrawal window: 14 days from your initial purchase.","supports":"refund window"},{"id":"s11","url":"https://help.mistral.ai/en/articles/568728-refund-policy-eligibility-timing-and-how-it-works","title":"Refund policy: eligibility, timing, and how it works","publisher":"vendor","quote":"After the 14-day window, cancelling your subscription does not trigger a refund.","supports":"no refund after the window"},{"id":"s12","url":"https://help.mistral.ai/en/articles/568728-refund-policy-eligibility-timing-and-how-it-works","title":"Refund policy: eligibility, timing, and how it works","publisher":"vendor","quote":"If you subscribed through the Apple App Store or Google Play, refunds are handled by the store, not by Mistral.","supports":"store purchases are refunded by the store"},{"id":"s13","url":"https://help.mistral.ai/en/articles/392902-how-can-i-manage-my-subscription-on-mobile-ios-and-android","title":"How can I manage my subscription on mobile (iOS and Android)?","publisher":"vendor","quote":"you can manage or cancel your subscription directly in the application.","supports":"cancelling from the app"},{"id":"s14","url":"https://help.mistral.ai/en/articles/392902-how-can-i-manage-my-subscription-on-mobile-ios-and-android","title":"How can I manage my subscription on mobile (iOS and Android)?","publisher":"vendor","quote":"Mobile subscription management is available only for Pro plans purchased in the mobile app.","supports":"which plans the app path covers"},{"id":"s15","url":"https://help.mistral.ai/en/articles/392902-how-can-i-manage-my-subscription-on-mobile-ios-and-android","title":"How can I manage my subscription on mobile (iOS and Android)?","publisher":"vendor","quote":"You will be redirected to your provider's store where you can:","supports":"Manage subscription opens the App Store or Google Play"},{"id":"s16","url":"https://support.apple.com/en-us/118428","title":"Apple Support: cancel subscriptions","publisher":"platform","quote":"In Settings, tap your name.","supports":"the first step on iPhone and iPad"},{"id":"s17","url":"https://support.apple.com/en-us/118428","title":"Apple Support: cancel subscriptions","publisher":"platform","quote":"Tap Subscriptions.","supports":"the Subscriptions step"},{"id":"s18","url":"https://support.apple.com/en-us/118428","title":"Apple Support: cancel subscriptions","publisher":"platform","quote":"Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button.","supports":"the cancel button"},{"id":"s19","url":"https://support.google.com/googleplay/answer/7018481","title":"Google Play Help: cancel a subscription","publisher":"platform","quote":"go to subscriptions in Google Play","supports":"the first step on Android"},{"id":"s20","url":"https://support.google.com/googleplay/answer/7018481","title":"Google Play Help: cancel a subscription","publisher":"platform","quote":"Cancel subscription","supports":"the cancel button"},{"id":"s21","url":"https://support.google.com/googleplay/answer/7018481","title":"Google Play Help: cancel a subscription","publisher":"platform","quote":"your subscription won’t cancel","supports":"uninstalling the app does not cancel"},{"id":"s22","url":"https://legal.mistral.ai/terms/row-consumer-terms","title":"Terms of Service for consumers outside the European Union","publisher":"vendor","quote":"You can cancel your paid subscription at any time via your account settings or the Help Center.","supports":"consumers can cancel at any time in account settings"},{"id":"s23","url":"https://legal.mistral.ai/terms/commercial-terms-of-service","title":"Commercial Terms of Service","publisher":"vendor","quote":"Any notice or other communication required or authorized under these Terms must be in writing.","supports":"notices must be in writing"},{"id":"s24","url":"https://legal.mistral.ai/terms/commercial-terms-of-service","title":"Commercial Terms of Service","publisher":"vendor","quote":"to Mistral AI via email at legal@mistral.ai","supports":"where to send notice by email"},{"id":"s25","url":"https://legal.mistral.ai/terms/commercial-terms-of-service","title":"Commercial Terms of Service","publisher":"vendor","quote":"with a written copy to Mistral AI at the physical address above","supports":"the written copy by post"},{"id":"s26","url":"https://legal.mistral.ai/terms/commercial-terms-of-service","title":"Commercial Terms of Service","publisher":"vendor","quote":"All amounts paid by Customer are non-refundable, non-cancellable, and non-creditable.","supports":"no refunds under the Commercial Terms"},{"id":"s27","url":"https://legal.mistral.ai/terms/commercial-terms-of-service","title":"Commercial Terms of Service","publisher":"vendor","quote":"In the event of termination, Customer must pay all outstanding Fees, including any unpaid invoices and other charges","supports":"fees owed on termination"},{"id":"s28","url":"https://legal.mistral.ai/terms/commercial-terms-of-service","title":"Commercial Terms of Service","publisher":"vendor","quote":"These Terms will continue for the term specified in the applicable Order Form (if any) or until terminated","supports":"the Order Form sets the term"},{"id":"s29","url":"https://legal.mistral.ai/terms/commercial-terms-of-service","title":"Commercial Terms of Service","publisher":"vendor","quote":"will immediately cease upon termination or expiration of these Terms.","supports":"use stops on termination"},{"id":"s30","url":"https://legal.mistral.ai/terms/commercial-terms-of-service","title":"Commercial Terms of Service","publisher":"vendor","quote":"Customer may not be able to export Customer Data or Outputs","supports":"export may stop at termination"},{"id":"s31","url":"https://legal.mistral.ai/terms/commercial-terms-of-service","title":"Commercial Terms of Service","publisher":"vendor","quote":"Customer must complete such export prior to terminating its account.","supports":"export before terminating"},{"id":"s32","url":"https://help.mistral.ai/en/articles/698530-i-m-a-student-or-a-teacher-am-i-eligible-for-a-discount","title":"I'm a student or a teacher. Am I eligible for a discount?","publisher":"vendor","quote":"The Education plan is the Pro plan with a discount for eligible students and teachers.","supports":"the education discount"},{"id":"s33","url":"https://help.mistral.ai/en/articles/698530-i-m-a-student-or-a-teacher-am-i-eligible-for-a-discount","title":"I'm a student or a teacher. Am I eligible for a discount?","publisher":"vendor","quote":"To access it, you must verify an institutional email address issued by your educational institution.","supports":"how eligibility is verified"},{"id":"s34","url":"https://mistral.ai/products/le-chat","title":"Le Chat by Mistral AI","publisher":"vendor","quote":"Quick answers and simple tasks for everyday use.","supports":"what the Free plan is for"},{"id":"s35","url":"https://mistral.ai/products/le-chat","title":"Le Chat by Mistral AI","publisher":"vendor","quote":"Upgrade to Pro for agents, long-horizon tasks, and all-day coding.","supports":"which features need Pro"},{"id":"s36","url":"https://help.mistral.ai/en/articles/455205-how-can-i-upgrade-or-cancel-my-subscription","title":"How can I upgrade or cancel my subscription?","publisher":"vendor","quote":"Open Subscriptions in the Admin panel and select the Subscription tab.","supports":"the first cancel step on the web"},{"id":"s37","url":"https://help.mistral.ai/en/articles/455205-how-can-i-upgrade-or-cancel-my-subscription","title":"How can I upgrade or cancel my subscription?","publisher":"vendor","quote":"Confirm the cancellation.","supports":"the final cancel step"},{"id":"s38","url":"https://help.mistral.ai/en/articles/455205-how-can-i-upgrade-or-cancel-my-subscription","title":"How can I upgrade or cancel my subscription?","publisher":"vendor","quote":"Your organization then switches to Free mode.","supports":"the plan moves to Free after the period ends"},{"id":"s39","url":"https://help.mistral.ai/en/articles/455205-how-can-i-upgrade-or-cancel-my-subscription","title":"How can I upgrade or cancel my subscription?","publisher":"vendor","quote":"If you change your mind before the billing period ends, select Resume subscription.","supports":"undoing a cancellation"},{"id":"s40","url":"https://help.mistral.ai/en/articles/455205-how-can-i-upgrade-or-cancel-my-subscription","title":"How can I upgrade or cancel my subscription?","publisher":"vendor","quote":"Mobile carrier (Free Mobile, Orange, NJU): manage your subscription directly with the carrier.","supports":"carrier-billed subscriptions are managed with the carrier"},{"id":"s41","url":"https://help.mistral.ai/en/articles/455205-how-can-i-upgrade-or-cancel-my-subscription","title":"How can I upgrade or cancel my subscription?","publisher":"vendor","quote":"Annual billing includes a 20% discount compared with monthly billing.","supports":"annual billing discount"},{"id":"s42","url":"https://help.mistral.ai/en/articles/455205-how-can-i-upgrade-or-cancel-my-subscription","title":"How can I upgrade or cancel my subscription?","publisher":"vendor","quote":"cancel your current subscription first, then resubscribe with the new billing frequency at the end of the period.","supports":"switching between monthly and annual billing"},{"id":"s43","url":"https://help.mistral.ai/en/articles/455205-how-can-i-upgrade-or-cancel-my-subscription","title":"How can I upgrade or cancel my subscription?","publisher":"vendor","quote":"If this is the case, contact your administrator for assistance.","supports":"organization-managed accounts go through the administrator"},{"id":"s44","url":"https://help.mistral.ai/en/articles/568728-refund-policy-eligibility-timing-and-how-it-works","title":"Refund policy: eligibility, timing, and how it works","publisher":"vendor","quote":"cancellation is immediate and your refund is processed automatically.","supports":"automatic refund within the 14-day window"},{"id":"s45","url":"https://help.mistral.ai/en/articles/568728-refund-policy-eligibility-timing-and-how-it-works","title":"Refund policy: eligibility, timing, and how it works","publisher":"vendor","quote":"The 14-day withdrawal window applies only to initial purchases, not to renewals.","supports":"renewals are not refundable"},{"id":"s46","url":"https://help.mistral.ai/en/articles/568728-refund-policy-eligibility-timing-and-how-it-works","title":"Refund policy: eligibility, timing, and how it works","publisher":"vendor","quote":"They typically appear within 5-10 business days","supports":"how long refunds take"},{"id":"s47","url":"https://help.mistral.ai/en/articles/568728-refund-policy-eligibility-timing-and-how-it-works","title":"Refund policy: eligibility, timing, and how it works","publisher":"vendor","quote":"manage cancellation and refund requests from your Free Mobile customer account.","supports":"Free Mobile cancellations and refunds"},{"id":"s48","url":"https://help.mistral.ai/en/articles/568728-refund-policy-eligibility-timing-and-how-it-works","title":"Refund policy: eligibility, timing, and how it works","publisher":"vendor","quote":"The subscription ends automatically at the end of the offer.","supports":"Orange and NJU offers end on their own"},{"id":"s49","url":"https://help.mistral.ai/en/articles/568728-refund-policy-eligibility-timing-and-how-it-works","title":"Refund policy: eligibility, timing, and how it works","publisher":"vendor","quote":"6 months free","supports":"the Orange and NJU offer length"},{"id":"s50","url":"https://help.mistral.ai/en/articles/568728-refund-policy-eligibility-timing-and-how-it-works","title":"Refund policy: eligibility, timing, and how it works","publisher":"vendor","quote":"can't change the subscription or issue the refund directly.","supports":"Mistral can't cancel or refund carrier subscriptions"},{"id":"s51","url":"https://help.mistral.ai/en/articles/568728-refund-policy-eligibility-timing-and-how-it-works","title":"Refund policy: eligibility, timing, and how it works","publisher":"vendor","quote":"Credit refund eligibility is reviewed case by case by our support team.","supports":"prepaid API credit refunds"},{"id":"s52","url":"https://help.mistral.ai/en/articles/392902-how-can-i-manage-my-subscription-on-mobile-ios-and-android","title":"How can I manage my subscription on mobile (iOS and Android)?","publisher":"vendor","quote":"Tap the menu icon at the very-top left of the app to reveal the panel.","supports":"first step in the app"},{"id":"s53","url":"https://help.mistral.ai/en/articles/392902-how-can-i-manage-my-subscription-on-mobile-ios-and-android","title":"How can I manage my subscription on mobile (iOS and Android)?","publisher":"vendor","quote":"Tap on your Organization name at the bottom of the screen.","supports":"second step in the app"},{"id":"s54","url":"https://help.mistral.ai/en/articles/392902-how-can-i-manage-my-subscription-on-mobile-ios-and-android","title":"How can I manage my subscription on mobile (iOS and Android)?","publisher":"vendor","quote":"Locate the Subscription option under the Account section.","supports":"where the subscription is in app Settings"},{"id":"s55","url":"https://help.mistral.ai/en/articles/392902-how-can-i-manage-my-subscription-on-mobile-ios-and-android","title":"How can I manage my subscription on mobile (iOS and Android)?","publisher":"vendor","quote":"Canceling your subscription immediately stops automatic renewal of your Pro plan.","supports":"cancelling stops renewal"},{"id":"s56","url":"https://help.mistral.ai/en/articles/392902-how-can-i-manage-my-subscription-on-mobile-ios-and-android","title":"How can I manage my subscription on mobile (iOS and Android)?","publisher":"vendor","quote":"You'll keep access until the end of your current billing period (monthly or yearly), then revert to Free mode.","supports":"access after cancelling a store subscription"},{"id":"s57","url":"https://help.mistral.ai/en/articles/392902-how-can-i-manage-my-subscription-on-mobile-ios-and-android","title":"How can I manage my subscription on mobile (iOS and Android)?","publisher":"vendor","quote":"If you purchased Pro on the web, or if you have a Team plan or higher, manage your subscription from the web instead","supports":"web purchases and Team plans are managed on the web"},{"id":"s58","url":"https://support.apple.com/en-us/118428","title":"Apple Support: cancel subscriptions","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to tell it is cancelled on Apple"},{"id":"s59","url":"https://support.google.com/googleplay/answer/7018481","title":"Google Play Help: cancel a subscription","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"access until the paid period ends on Google Play"},{"id":"s60","url":"https://legal.mistral.ai/terms/commercial-terms-of-service","title":"Commercial Terms of Service","publisher":"vendor","quote":"If there are no Order Forms then in effect between Customer and Mistral AI, Customer may cease its use","supports":"terminating without an Order Form"},{"id":"s61","url":"https://help.mistral.ai/en/articles/347623-how-do-i-export-my-data-from-vibe","title":"How do I export my data from Vibe?","publisher":"vendor","quote":"dedicated Vibe export tool","supports":"the export tool"},{"id":"s62","url":"https://help.mistral.ai/en/articles/347623-how-do-i-export-my-data-from-vibe","title":"How do I export my data from Vibe?","publisher":"vendor","quote":"all your Vibe data","supports":"what the export downloads"},{"id":"s63","url":"https://help.mistral.ai/en/articles/347628-how-long-do-you-store-my-data","title":"How long do you store my data?","publisher":"vendor","quote":"1 year after you delete your account","supports":"retention of some account data after deletion"},{"id":"s64","url":"https://legal.mistral.ai/terms/row-consumer-terms","title":"Terms of Service for consumers outside the European Union","publisher":"vendor","quote":"will automatically charge your payment method on each periodic renewal","supports":"consumer plans renew automatically until cancelled"}],"verification":{"level":"docs","checked_on":"2026-10-08","by":"stackcut-research","unverified":["How the final pay-as-you-go API usage charge is billed after disabling it isn't explained on Mistral's help pages.","How long chat history and other data are kept after cancelling a consumer plan isn't stated; the help center points to the Privacy Policy.","How to confirm a cancellation, and when it ends, for Free Mobile billing isn't described on Mistral's help pages.","The help center's export article refers to the Vibe export tool; it doesn't say the export format or what's included."],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Re-checked every route fact against Mistral's help center, Commercial Terms, consumer terms, and Apple's and Google's help pages","Web route: added the Subscription tab and Confirm the cancellation steps, the automatic refund within 14 days, that renewals aren't refundable, the 5-10 business day refund timing, and Resume subscription","Merged the separate in-app route into the App Store and Google Play routes (in-app Pro is billed by the store) and added the in-app path and when access ends","Added a carrier route for Free Mobile, Orange and NJU, which the help center documents","Added annual billing (20% discount), which the draft said wasn't documented","Commercial Terms: added that without an Order Form you can stop and terminate at any time; fixed the fees quote","Added the account data export tool and the 1-year retention after account deletion"]}},"delete_account":{"url":"https://admin.mistral.ai/account","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/mistral","json":"https://stackcut.io/exits/mistral.json","evidence":{"packet_revision":"69133a9b42f96dc39e393a2ab6db6ac013a4d2840686040345c7dae80b5dc2b6","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"mistral--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"mistral--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"mistral--google-play--r3","channel":"google_play","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"mistral--carrier-or-isp--r4","channel":"carrier_or_isp","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"mistral--sales-contract--r5","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"mistral--direct-web--r6","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"mixpanel","name":"Mixpanel","category":"marketing_sales","website":"https://mixpanel.com","domains":["mixpanel.com"],"summary":"An Owner or Billing Admin opens the organization's Plan Details & Billing tab, clicks Modify Plan, then Downgrade to Free Plan and Submit; the paid plan runs to the next billing date. Contracts: tell Mixpanel in writing (help.mixpanel.com or your representative) before renewal; renewal fees rise 7%.","routes":[{"channel":"direct_web","label":"Self-serve plans (Growth)","applies_to":"Paid plans charged to a card monthly or annually, such as Growth","who":"A user with Owner or Billing Admin permissions over the Mixpanel organization","method":"self_serve","start_url":null,"steps":[{"do":"Click the gear icon in the lower-left corner of Mixpanel, choose Organization Settings, then open the Plan Details & Billing tab","expect":"Modify Plan"},{"do":"Click Modify Plan, then Downgrade to Free Plan","expect":"A pop-up saying the account stays active and moves to a Free plan after the current monthly or annual subscription ends"},{"do":"Click Submit","expect":null}],"confirm_by":"A Downgrade Request Email is sent to all organization owners as proof of the request, with a copy to Mixpanel's Billing Team","effective":"You keep the current plan through the rest of the billing cycle; the Free plan starts on the next billing date","notice":"Plans renew automatically at the end of each term, so submit the downgrade before the next billing date","refund":"Fees are non-cancellable during a term and non-refundable","fees":"Growth-plan overages for the last month are charged at the beginning of the next month at your A La Carte rate","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s33"]},{"channel":"sales_contract","label":"Order Form contracts","applies_to":"Subscriptions on an Order Form (contracts negotiated with Mixpanel), under Mixpanel's Terms of Use","who":"The customer","method":"form","start_url":"https://help.mixpanel.com/hc/en-us/requests/new","steps":[{"do":"Check your Order Form for the term end date and any notice period it sets","expect":null},{"do":"Before the term ends, tell Mixpanel in writing that you won't renew: submit a request at help.mixpanel.com, or contact your Mixpanel representative","expect":null}],"confirm_by":null,"effective":"At the end of the current Subscription Term","notice":"The Terms of Use set no minimum notice; the subscription renews automatically for an equivalent term unless the Order Form says otherwise","refund":"Fees are non-cancellable during a term and non-refundable","fees":"Order Form fees stay fixed for the term; each renewal term's fees automatically rise 7% over the previous term","source_ids":["s8","s11","s12","s13","s14"]}],"pay_less":[{"type":"free_plan","what":"The Free plan allows up to 5 saved reports per user and 1M total events; cohorts can't be saved, and lookup tables, custom properties and permissions aren't included","evidence":"documented","source_ids":["s15","s16"]},{"type":"discount_program","what":"Startup Program: companies incorporated less than five years ago that raised no more than $8 million and were never on a paid plan get their first year free on the Startup Plan (they must send data within 90 days of acceptance)","evidence":"documented","source_ids":["s18","s19","s20","s21","s22"]}],"export":[{"data":"Reports","how":"Open the report, click the ... button in the top right corner and select Export","format":"CSV, PNG or PDF","limits":"Up to 10,000 rows; Enterprise can export up to 50,000 rows from some Insights views","source_ids":["s23","s24","s25"]},{"data":"Raw event data","how":"Use the Raw Event Export API (a developer task)","format":"JSONL, one JSON object per line","limits":null,"source_ids":["s26","s27"]},{"data":"Formatted report data","how":"Use the Query API","format":null,"limits":"Growth or Enterprise plans only; Free plan users export reports from the UI. After termination, Mixpanel has no obligation to keep or provide your data","source_ids":["s28","s29"]}],"after_cancel":{"access_until":"The next billing date; the account then stays active on the Free plan","data_kept":"The account stays active on the Free plan. If the relationship with Mixpanel ends, Mixpanel has no obligation to keep your data and will delete it. A deleted project's data is kept 60 to 90 days, then permanently deleted","you_lose":["Paid features the Free plan lacks: more than 5 saved reports per user, saved cohorts, lookup tables, custom properties and permissions","Report viewing in any month the Free plan's 1M-event allowance is exceeded, until the next month"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Only users with Owner or Billing Admin permissions can downgrade","The downgrade is a request: keep the Downgrade Request Email as proof","Downgrading keeps the account on the Free plan. Deleting a project (project or organization owners only) makes it inaccessible at once, and its data is permanently deleted after 60 to 90 days","Contracts renew automatically, and each renewal term costs 7% more than the last unless you opt out in writing","Growth plans bought after February 2025 include the first 1M events free each month"]},"sources":[{"id":"s1","url":"https://docs.mixpanel.com/docs/pricing","title":"Pricing","publisher":"vendor","quote":"You can only edit or downgrade your plan if you have \"Owner\" or \"Billing Admin\" permissions over your Mixpanel organization.","supports":"who can cancel"},{"id":"s2","url":"https://docs.mixpanel.com/docs/pricing","title":"Pricing","publisher":"vendor","quote":"In your organization's \"Plan Details & Billing\" tab, click \"Modify Plan\", and then \"Downgrade to Free Plan\".","supports":"the downgrade steps"},{"id":"s3","url":"https://docs.mixpanel.com/docs/pricing","title":"Pricing","publisher":"vendor","quote":"A pop-up window will appear, informing you that your account will remain active and be automatically moved to a Free plan after your current monthly/annual subscription ends.","supports":"what the pop-up says"},{"id":"s4","url":"https://docs.mixpanel.com/docs/pricing","title":"Pricing","publisher":"vendor","quote":"After clicking the \"Submit\" button, a Downgrade Request Email is sent to all organization owners as proof of your request","supports":"the Submit step and the confirmation email"},{"id":"s5","url":"https://docs.mixpanel.com/docs/pricing","title":"Pricing","publisher":"vendor","quote":"and a copy of it goes to Mixpanel's Billing Team for processing.","supports":"the billing team gets a copy"},{"id":"s6","url":"https://docs.mixpanel.com/docs/pricing","title":"Pricing","publisher":"vendor","quote":"Downgrading to the Free plan does not take effect immediately.","supports":"the downgrade is not immediate"},{"id":"s7","url":"https://docs.mixpanel.com/docs/pricing","title":"Pricing","publisher":"vendor","quote":"You will keep your current plan through the rest of this billing cycle, and the Free plan starts on your next billing date.","supports":"when it takes effect"},{"id":"s8","url":"https://mixpanel.com/legal/terms-of-use","title":"Terms of Use","publisher":"vendor","quote":"Fees paid hereunder, including A La Carte Fees, are non-cancellable during a Term, are non-refundable and shall be billed in U.S. Dollars.","supports":"no refunds"},{"id":"s9","url":"https://docs.mixpanel.com/docs/pricing","title":"Pricing","publisher":"vendor","quote":"the additional cost will be charged at the beginning of the next month based on your","supports":"overages are billed the next month"},{"id":"s10","url":"https://docs.mixpanel.com/docs/pricing","title":"Pricing","publisher":"vendor","quote":"your card is charged at the beginning of every month or every year (depending on the plan you purchased)","supports":"monthly or annual billing"},{"id":"s11","url":"https://mixpanel.com/legal/terms-of-use","title":"Terms of Use","publisher":"vendor","quote":"automatically renew for an equivalent renewal term, at the end of the Subscription Term, unless otherwise stated in an Order Form","supports":"automatic renewal"},{"id":"s12","url":"https://mixpanel.com/legal/terms-of-use","title":"Terms of Use","publisher":"vendor","quote":"Customer may opt not to renew for an equivalent renewal term by writing to Mixpanel at https://help.mixpanel.com/hc/en-us/requests/new or contacting their Mixpanel representative.","supports":"how to give notice of non-renewal"},{"id":"s13","url":"https://mixpanel.com/legal/terms-of-use","title":"Terms of Use","publisher":"vendor","quote":"the fees set forth on an Order Form shall remain fixed for the duration of the Subscription Term set forth therein","supports":"Order Form fees are fixed for the term"},{"id":"s14","url":"https://mixpanel.com/legal/terms-of-use","title":"Terms of Use","publisher":"vendor","quote":"Upon commencement of each renewal term, the fees payable shall automatically increase by seven percent (7%) over the fees payable during the immediately preceding Subscription Term.","supports":"the 7% renewal increase"},{"id":"s15","url":"https://docs.mixpanel.com/docs/pricing","title":"Pricing","publisher":"vendor","quote":"Limited to a maximum of 5 saved reports per user account and 1M total events.","supports":"the Free plan limits"},{"id":"s16","url":"https://docs.mixpanel.com/docs/pricing","title":"Pricing","publisher":"vendor","quote":"You can create cohorts but not save them, and features like lookup tables, custom properties, or permissions are not included.","supports":"what the Free plan leaves out"},{"id":"s17","url":"https://docs.mixpanel.com/docs/pricing","title":"Pricing","publisher":"vendor","quote":"you will be blocked from viewing your reports until you either upgrade to a Growth plan that supports your current usage or wait until the following month","supports":"what happens past the Free plan's event allowance"},{"id":"s18","url":"https://docs.mixpanel.com/docs/pricing/startup-program","title":"Startup Program","publisher":"vendor","quote":"Eligible startups receive their first year free on the Startup Plan, an exclusive offering for startup program participants.","supports":"the startup offer"},{"id":"s19","url":"https://docs.mixpanel.com/docs/pricing/startup-program","title":"Startup Program","publisher":"vendor","quote":"Incorporated less than five years ago","supports":"startup eligibility: age"},{"id":"s20","url":"https://docs.mixpanel.com/docs/pricing/startup-program","title":"Startup Program","publisher":"vendor","quote":"Raised no more than $8 million (USD) in total funding","supports":"startup eligibility: funding"},{"id":"s21","url":"https://docs.mixpanel.com/docs/pricing/startup-program","title":"Startup Program","publisher":"vendor","quote":"participants must begin sending data to Mixpanel within 90 days of acceptance","supports":"the 90-day activation rule"},{"id":"s22","url":"https://docs.mixpanel.com/docs/pricing/startup-program","title":"Startup Program","publisher":"vendor","quote":"are able to move to a Free, Growth, or Enterprise plan","supports":"what follows the free year"},{"id":"s23","url":"https://docs.mixpanel.com/docs/export-methods","title":"Export Methods","publisher":"vendor","quote":"You can download any reports as a CSV, PNG, or PDF by clicking the","supports":"report export formats"},{"id":"s24","url":"https://docs.mixpanel.com/docs/export-methods","title":"Export Methods","publisher":"vendor","quote":"button in the top right corner of the report UI, and then selecting \"Export\".","supports":"where the report export is"},{"id":"s25","url":"https://docs.mixpanel.com/docs/export-methods","title":"Export Methods","publisher":"vendor","quote":"You can export up to 10,000 rows of data for all report types.","supports":"the report export row limit"},{"id":"s26","url":"https://docs.mixpanel.com/docs/export-methods","title":"Export Methods","publisher":"vendor","quote":"To export raw event data, use the Raw Event Export API.","supports":"the raw event export"},{"id":"s27","url":"https://docs.mixpanel.com/docs/export-methods","title":"Export Methods","publisher":"vendor","quote":"The events payload is returned as JSONL, where each line is a valid JSON object.","supports":"the raw export format"},{"id":"s28","url":"https://docs.mixpanel.com/docs/export-methods","title":"Export Methods","publisher":"vendor","quote":"Users with a Growth or Enterprise plan can use our Query API to export formatted report data.","supports":"the Query API needs a paid plan"},{"id":"s29","url":"https://mixpanel.com/legal/terms-of-use","title":"Terms of Use","publisher":"vendor","quote":"Upon termination of Mixpanel's relationship with Customer, Mixpanel has no obligation to maintain or provide any Customer Content and will delete Customer Content unless prohibited by law.","supports":"data after termination"},{"id":"s30","url":"https://docs.mixpanel.com/docs/orgs-and-projects/managing-projects","title":"Managing Projects","publisher":"vendor","quote":"Only project owners and organization owners may delete projects.","supports":"who can delete a project"},{"id":"s31","url":"https://docs.mixpanel.com/docs/orgs-and-projects/managing-projects","title":"Managing Projects","publisher":"vendor","quote":"Data will be retained for 60-90 days before being permanently deleted and unrecoverable.","supports":"how long a deleted project's data is kept"},{"id":"s32","url":"https://docs.mixpanel.com/docs/pricing","title":"Pricing","publisher":"vendor","quote":"Growth plans purchased after February 2025 include the first 1M events free.","supports":"the Growth plan's free events"},{"id":"s33","url":"https://docs.mixpanel.com/docs/pricing","title":"Pricing","publisher":"vendor","quote":"To do so, click on the gear icon in the lower left corner of Mixpanel, \"Organization Settings\", and then the \"Plan Details & Billing\" tab.","supports":"where the Plan Details & Billing tab is"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Mixpanel's pricing page (mixpanel.com/pricing) couldn't be checked, so annual-billing discounts and any nonprofit pricing aren't confirmed","The Terms of Use set no minimum notice period for non-renewal; an Order Form may set one","What happens at the end of a Startup Plan year if you take no action is not documented"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Step 1 now gives the documented path: gear icon, Organization Settings, Plan Details & Billing tab (s33); removed the matching unverified line","Re-checked the Owner/Billing Admin rule, downgrade steps and timing, Downgrade Request Email, overage billing, the Terms' auto-renewal, written opt-out, 7% renewal increase and data deletion: all confirmed"]}},"stackcut":{"vendor_id":"mixpanel","name":"Mixpanel","recipes":[{"id":"basic-web-analytics","title":"Basic website and conversion analytics","best_year_one_net":58}]},"page":"https://stackcut.io/cancel/mixpanel","json":"https://stackcut.io/exits/mixpanel.json","evidence":{"packet_revision":"aa31acf2a5cd97bc8c8e4131ac14ddeed8ba0f2cb9ca83fc3d7a2f09cb93f96e","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"mixpanel--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"mixpanel--sales-contract--r2","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"modal","name":"Modal","category":"developer_tools","website":"https://modal.com","domains":["modal.com"],"summary":"Usage-billed per workspace: stop every deployed app (Stop app, or modal app stop); the cycle's usage is charged at cycle end, plus the next cycle's Team fee. The docs show no downgrade button; to remove your card and delete the workspace, email support@modal.com. Enterprise orders need 30 days' non-renewal notice.","routes":[{"channel":"direct_web","label":"Stop usage charges","applies_to":"Any Modal workspace, on any plan: compute is billed for what you use or request, monthly per workspace","who":"Anyone in the workspace who manages its deployed apps (the docs don't name a role); spend limits are set by workspace Owners and Managers","method":"self_serve","start_url":"https://modal.com/settings/usage","steps":[{"do":"Open each deployed app in the Modal dashboard and click the red Stop app button on its Overview page, or run modal app stop from the command line","expect":"Stop app"},{"do":"Repeat in every workspace you use: each workspace is billed monthly","expect":null},{"do":"To cap what you can be charged in the meantime, set a spend limit on the Usage & Billing page: when it is reached, Modal stops workloads that would cost you more","expect":"Usage & Billing"},{"do":"Expect a last charge at the end of the billing cycle for the usage incurred during it; review it under View invoices in the Usage & Billing section of Settings","expect":"View invoices"}],"confirm_by":null,"effective":"A stopped app stops at once; it can't be restarted, only redeployed from its source files. Usage up to then is charged at the end of the billing cycle, or sooner the first time usage passes certain thresholds","notice":null,"refund":null,"fees":"Usage incurred during the cycle is auto-charged at the cycle's end, less credits and incremental charges already taken","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11"]},{"channel":"direct_web","label":"Paid plan subscription (Team)","applies_to":"Workspaces on a paid self-serve plan such as Team, which carries a subscription fee on top of usage","who":"Whoever handles the workspace's billing (Modal's docs don't say which role can change the plan)","method":"email","start_url":"https://modal.com/settings/usage","steps":[{"do":"Check the workspace's plan in the Usage & Billing section of Settings","expect":"Usage & Billing"},{"do":"Modal's docs don't describe a downgrade or cancel button: ask billing@modal.com, Modal's billing contact, to move the workspace to the Starter plan (no subscription fee) before the billing cycle ends","expect":null},{"do":"Stop the workspace's deployed apps as well, so usage stops","expect":null}],"confirm_by":null,"effective":null,"notice":"Act before the cycle ends: subscription fees for the following cycle are charged at the end of each billing cycle","refund":null,"fees":"At the end of the cycle you're charged for its usage plus the next cycle's subscription fee (non-Starter plans only)","source_ids":["s4","s12","s13","s9","s20"]},{"channel":"sales_contract","applies_to":"Enterprise customers with a Service Order (an order form signed with Modal), including usage commitments","who":"The customer's contract owner, with Modal","method":"contact_sales","start_url":null,"steps":[{"do":"Find your Service Order's term end date","expect":null},{"do":"Send Modal written notice of non-renewal at least 30 days before the end of the term","expect":null}],"confirm_by":null,"effective":"At the end of the current term, if non-renewal notice was given in time; otherwise the Service Order renews automatically at the end of the term","notice":"Written notice of non-renewal at least 30 days before the end of the term","refund":"Fees are not refundable, except under the Terms' termination section (termination for material breach or insolvency)","fees":"Ending the agreement doesn't relieve you of fees that accrued before termination","source_ids":["s14","s15","s16","s17","s18","s19"]},{"channel":"direct_web","label":"Delete the workspace","applies_to":"Any Modal workspace you want closed, including removing its payment method","who":"The workspace's account holder (the docs don't name a role)","method":"email","start_url":null,"steps":[{"do":"Stop the workspace's deployed apps first, so no new usage builds up","expect":null},{"do":"Email support@modal.com asking to remove your payment method and delete your workspace","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":"Usage incurred during the cycle is auto-charged at the cycle's end","source_ids":["s21","s22","s1","s4"]}],"pay_less":[{"type":"downgrade","what":"The Starter plan has no subscription fee ($0 plus compute, against $250 plus compute a month for Team) and includes $30 a month of free credits","evidence":"documented","source_ids":["s12","s23","s24"]},{"type":"discount_program","what":"Modal for Startups gives free credits to startups that raised over $1M in VC funding from any fund, or any amount from a fund in Modal's partner network","evidence":"documented","source_ids":["s25","s26","s27"]}],"after_cancel":{"access_until":"Stopped apps end at once and can't be restarted","data_kept":"For Enterprise Service Orders, the Terms say the account is deleted within 60 days after termination. A self-serve workspace is deleted on request to support@modal.com; how long its data is kept otherwise isn't documented","you_lose":["Stopped apps: to run them again you have to redeploy from the same source files"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Stopping an app is destructive: it can't be restarted, only redeployed","Each workspace is billed monthly on its own: stop apps in every workspace","A payment method must stay on file to use Modal; to remove it and delete the workspace, email support@modal.com","A spend limit (Usage & Billing page) is a monthly cap on out-of-pocket charges; at the limit Modal stops workloads that would cost more","Usage can be charged mid-cycle the first time it passes certain thresholds","Billing questions go to billing@modal.com"]},"sources":[{"id":"s1","url":"https://modal.com/docs/guide/managing-deployments","title":"Managing deployments","publisher":"vendor","quote":"Deployed Apps can be stopped in the web UI by clicking the red \"Stop app\" button on the App's \"Overview\" page","supports":"the Stop app button"},{"id":"s2","url":"https://modal.com/docs/guide/managing-deployments","title":"Managing deployments","publisher":"vendor","quote":"alternatively from the command line using the modal app stop command.","supports":"stopping from the command line"},{"id":"s3","url":"https://modal.com/docs/guide/managing-deployments","title":"Managing deployments","publisher":"vendor","quote":"Apps cannot be restarted from this state; a new App will need to be deployed from the same source files.","supports":"stopped apps can't be restarted"},{"id":"s4","url":"https://modal.com/docs/guide/billing","title":"Billing","publisher":"vendor","quote":"All Workspaces are billed monthly. At the end of each billing cycle, you are auto-charged for the Modal usage incurred during that cycle","supports":"the end-of-cycle usage charge"},{"id":"s5","url":"https://modal.com/docs/guide/billing","title":"Billing","publisher":"vendor","quote":"you will be auto-charged for incremental usage the first time you exceed certain thresholds.","supports":"mid-cycle threshold charges"},{"id":"s6","url":"https://modal.com/docs/guide/billing","title":"Billing","publisher":"vendor","quote":"you only pay for the compute you use or request.","supports":"usage-based billing"},{"id":"s7","url":"https://modal.com/docs/guide/budgets","title":"Budgets","publisher":"vendor","quote":"When the spend limit is reached, Modal stops workloads that would incur additional out-of-pocket charges.","supports":"what a spend limit does"},{"id":"s8","url":"https://modal.com/docs/guide/budgets","title":"Budgets","publisher":"vendor","quote":"Workspace Owners and Managers can set, edit, or reset the spend limit on the Usage & Billing page.","supports":"who sets the spend limit, and where"},{"id":"s9","url":"https://modal.com/docs/guide/billing","title":"Billing","publisher":"vendor","quote":"in the Usage & Billing section of Settings.","supports":"where billing details and invoices are"},{"id":"s10","url":"https://modal.com/docs/guide/budgets","title":"Budgets","publisher":"vendor","quote":"is a monthly cap on net charges (what you pay out of pocket after credits are applied).","supports":"the spend limit is a monthly cap"},{"id":"s11","url":"https://modal.com/docs/guide/managing-deployments","title":"Managing deployments","publisher":"vendor","quote":"Stopping an App is a destructive action.","supports":"stopping can't be undone"},{"id":"s12","url":"https://modal.com/docs/guide/billing","title":"Billing","publisher":"vendor","quote":"as well as any subscription fees (non-Starter plans only) for the following billing cycle.","supports":"the next cycle's fee is charged at cycle end; Starter has no fee"},{"id":"s13","url":"https://modal.com/docs/guide/billing","title":"Billing","publisher":"vendor","quote":"Questions on billing? Reach out to billing@modal.com.","supports":"the billing contact"},{"id":"s14","url":"https://modal.com/legal/terms","title":"Terms of Service","publisher":"vendor","quote":"Each Service Order will renew automatically at the end of the applicable term unless either party provides","supports":"Service Orders renew automatically"},{"id":"s15","url":"https://modal.com/legal/terms","title":"Terms of Service","publisher":"vendor","quote":"advance written notice with respect to non-renewal at least 30 days prior to the end","supports":"the 30-day non-renewal notice"},{"id":"s16","url":"https://modal.com/legal/terms","title":"Terms of Service","publisher":"vendor","quote":"Fees are not refundable, except as described in section 3.2 below","supports":"no refunds"},{"id":"s17","url":"https://modal.com/legal/terms","title":"Terms of Service","publisher":"vendor","quote":"Any termination or expiration shall not relieve Customer of its obligation to pay all Fees accruing prior to termination","supports":"fees owed at termination"},{"id":"s18","url":"https://modal.com/legal/terms","title":"Terms of Service","publisher":"vendor","quote":"Customer's Service account will be deleted within 60 days following the termination date","supports":"account deletion after termination"},{"id":"s19","url":"https://modal.com/docs/guide/billing","title":"Billing","publisher":"vendor","quote":"are available to customers on an Enterprise plan who have a usage commitment with us.","supports":"Enterprise usage commitments"},{"id":"s20","url":"https://modal.com/docs/guide/billing","title":"Billing","publisher":"vendor","quote":"Workspaces at the Team and Enterprise plan levels.","supports":"the Team plan"},{"id":"s21","url":"https://modal.com/docs/guide/billing","title":"Billing","publisher":"vendor","quote":"If you would like to remove your payment method and delete your Workspace, please contact support@modal.com.","supports":"deleting a workspace goes through support"},{"id":"s22","url":"https://modal.com/docs/guide/billing","title":"Billing","publisher":"vendor","quote":"Note that you must have a payment method on file in order to use Modal.","supports":"a payment method is required"},{"id":"s23","url":"https://modal.com/pricing","title":"Pricing","publisher":"vendor","quote":"$30 / month free credits","supports":"Starter's included credits"},{"id":"s24","url":"https://modal.com/pricing","title":"Pricing","publisher":"vendor","quote":"$250 + compute / month","supports":"the Team plan fee"},{"id":"s25","url":"https://modal.com/startups","title":"Modal for Startups","publisher":"vendor","quote":"thousands of free GPU credits","supports":"startup credits"},{"id":"s26","url":"https://modal.com/startups","title":"Modal for Startups","publisher":"vendor","quote":"Raised VC funding >$1m from any fund","supports":"startup eligibility"},{"id":"s27","url":"https://modal.com/startups","title":"Modal for Startups","publisher":"vendor","quote":"Raised any amount of VC funding from our VC partner network","supports":"startup eligibility"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["How to downgrade a paid plan such as Team to Starter isn't described in Modal's docs; the route above uses the billing contact Modal gives","Which workspace role can change the plan or ask for the workspace to be deleted isn't stated in Modal's docs","What confirms that a plan change or a workspace deletion went through isn't documented","Whether stored data (such as Volumes) keeps being billed after apps are stopped isn't stated in Modal's billing docs","How long a self-serve workspace's data is kept after you stop using it isn't documented","Modal's docs don't describe exporting data (for example from Volumes) before leaving"],"review":{"by":"stackcut-review","on":"2026-10-06","result":"fixed","notes":["Re-checked the routes against Modal's billing, budgets and managing-deployments docs and its Terms of Service: stopping apps, end-of-cycle usage charges, the next cycle's subscription fee and the 30-day Service Order notice are confirmed","Added a route Modal's billing docs give: to remove your payment method and delete a workspace, email support@modal.com","Removed roles the docs don't support: they name Owners and Managers only for spend limits, not for plan changes or stopping apps","Enterprise route: the order renews at the end of the term unless notice is given (the term length isn't stated); refunds only under the termination section (breach or insolvency)","Added the Starter plan's $30 monthly credits, the Team plan's $250 fee and the Modal for Startups credit program from Modal's own pages"]}},"page":"https://stackcut.io/cancel/modal","json":"https://stackcut.io/exits/modal.json","evidence":{"packet_revision":"b12ebbf5185d331f948c09d484e5ac02ff83f390702a5b5326f283d8d7237bbe","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"modal--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"modal--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"modal--sales-contract--r3","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"modal--direct-web--r4","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"monarch_money","name":"Monarch Money","category":"finance_apps","website":"https://www.monarch.com","domains":["monarch.com","monarchmoney.com"],"summary":"Web: a household admin opens Billing Settings, Manage subscription, Cancel Subscription; access continues for the time left. App Store or Google Play subscribers cancel with Apple or Google. Gotcha: Monarch refunds unused time on request (not App Store purchases), but a refund ends access immediately.","routes":[{"channel":"direct_web","applies_to":"Subscriptions billed directly by Monarch (not through Apple or Google)","who":"The household admin, signed in to Monarch on the web (household members can't cancel and must ask the admin)","method":"self_serve","start_url":null,"steps":[{"do":"On the web, go to the Billing Settings page","expect":"Manage subscription"},{"do":"Click Manage subscription","expect":"Cancel Subscription"},{"do":"Click Cancel Subscription","expect":null}],"confirm_by":null,"effective":"You can still use Monarch for the time remaining on your subscription","notice":null,"refund":"Money-back guarantee: on request Monarch refunds the remaining time on the subscription, which cancels it and ends Premium access immediately","fees":null,"source_ids":["s1","s2","s3","s4","s9","s10","s11","s18"]},{"channel":"apple_app_store","applies_to":"Monarch subscriptions bought through the Apple App Store","who":"The Apple Account that pays for the subscription (on a family plan, ask the family manager to cancel)","method":"platform_settings","start_url":"https://account.apple.com/account/manage/section/subscriptions","steps":[{"do":"Open the Settings app and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions and select Monarch from the list","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription","expect":null}],"confirm_by":"In Subscriptions there is no Cancel button, or an expiration message in red text","effective":"You can still use Monarch for the time remaining on your subscription","notice":null,"refund":"Only Apple can refund App Store purchases; Monarch's money-back guarantee doesn't cover them","fees":null,"source_ids":["s4","s5","s6","s12","s14","s15","s19"]},{"channel":"google_play","applies_to":"Monarch subscriptions bought through Google Play","who":"The Google Account that pays for the subscription (on a family plan, ask the family manager to cancel)","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Open the Google Play Store app and tap your profile picture at the top right","expect":"Payments & subscriptions"},{"do":"Tap Payments & subscriptions, then Subscriptions, and select Monarch","expect":"Cancel subscription"},{"do":"Tap Cancel subscription and follow Google Play's prompts","expect":null}],"confirm_by":null,"effective":"You can still use Monarch for the time you've already paid for","notice":null,"refund":null,"fees":null,"source_ids":["s7","s16","s17","s19"]}],"pay_less":[{"type":"annual_billing","what":"Billed by Monarch? The Annual option ($99.99 a year) costs less than Monthly ($14.99 a month); switch under Manage subscription on the Billing page","evidence":"documented","source_ids":["s9","s20","s21"]},{"type":"downgrade","what":"Plus members billed by Monarch can switch to Core under Manage subscription; Plus ends and Core is charged from the next renewal date","evidence":"documented","source_ids":["s9","s22"]}],"export":[],"after_cancel":{"access_until":"The end of the time remaining on the subscription (immediately if you take a money-back refund)","data_kept":"30 days after a subscription ends, institution connections in the account are disconnected; to erase the account, use Settings, Security, Delete Monarch account","you_lose":["Premium access to Monarch","Bank and card connections, 30 days after the subscription ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["The Billing Settings cancel flow is web only and doesn't apply to Apple- or Google-billed subscriptions","Monarch staff can't see App Store subscriptions, so contact Apple for App Store cancellations or refunds","Cancelling doesn't delete the account; deleting is a separate step under Settings, Security","No cancel option on the Billing page? You're probably a household member, not the admin: ask the admin, or remove yourself under Settings, Security, Delete Monarch account","Monarch missing from your Apple or Google Play subscriptions? You may be on a family plan: the family manager has to cancel"]},"sources":[{"id":"s1","url":"https://help.monarch.com/hc/en-us/articles/22342836013204-Canceling-Your-Subscription","title":"Canceling Your Subscription (Monarch Help Center)","publisher":"vendor","quote":"Go to the Billing Settings page (web only)","supports":"where the web flow starts"},{"id":"s2","url":"https://help.monarch.com/hc/en-us/articles/22342836013204-Canceling-Your-Subscription","title":"Canceling Your Subscription (Monarch Help Center)","publisher":"vendor","quote":"Click on \"Manage subscription\"","supports":"the Manage subscription step"},{"id":"s3","url":"https://help.monarch.com/hc/en-us/articles/22342836013204-Canceling-Your-Subscription","title":"Canceling Your Subscription (Monarch Help Center)","publisher":"vendor","quote":"Click on \"Cancel Subscription\"","supports":"the final step"},{"id":"s4","url":"https://help.monarch.com/hc/en-us/articles/22342836013204-Canceling-Your-Subscription","title":"Canceling Your Subscription (Monarch Help Center)","publisher":"vendor","quote":"After you cancel, you will still be able to access Monarch for the time remaining on your subscription.","supports":"when access ends"},{"id":"s5","url":"https://help.monarch.com/hc/en-us/articles/22342836013204-Canceling-Your-Subscription","title":"Canceling Your Subscription (Monarch Help Center)","publisher":"vendor","quote":"Monarch staff cannot access Apple App Store subscription details, so if you subscribed through the App Store, you'll need to contact Apple directly for cancellations or refunds.","supports":"App Store subscriptions go through Apple"},{"id":"s6","url":"https://help.monarch.com/hc/en-us/articles/22342836013204-Canceling-Your-Subscription","title":"Canceling Your Subscription (Monarch Help Center)","publisher":"vendor","quote":"Select Monarch from the list of subscriptions shown","supports":"the Apple steps"},{"id":"s7","url":"https://help.monarch.com/hc/en-us/articles/22342836013204-Canceling-Your-Subscription","title":"Canceling Your Subscription (Monarch Help Center)","publisher":"vendor","quote":"Open the Google Play Store app","supports":"the Google Play route"},{"id":"s8","url":"https://help.monarch.com/hc/en-us/articles/22342836013204-Canceling-Your-Subscription","title":"Canceling Your Subscription (Monarch Help Center)","publisher":"vendor","quote":"you can do that from Settings → Security → Delete Monarch account and follow the confirmation steps.","supports":"deleting the account"},{"id":"s9","url":"https://help.monarch.com/hc/en-us/articles/44815447567636-Updating-Your-Subscription","title":"Updating Your Subscription (Monarch Help Center)","publisher":"vendor","quote":"It does not apply to subscriptions billed through Apple or Google.","supports":"the web flow is for direct billing"},{"id":"s10","url":"https://help.monarch.com/hc/en-us/articles/30368325619732-Monarch-s-Money-back-Guarantee","title":"Monarch's Money-back Guarantee (Monarch Help Center)","publisher":"vendor","quote":"If at any point after purchase you decide that Monarch just isn't for you, we'll issue a refund for the remaining time on your subscription","supports":"the refund"},{"id":"s11","url":"https://help.monarch.com/hc/en-us/articles/30368325619732-Monarch-s-Money-back-Guarantee","title":"Monarch's Money-back Guarantee (Monarch Help Center)","publisher":"vendor","quote":"When the refund is issued, your subscription will be canceled and your Premium access to Monarch will end immediately.","supports":"a refund ends access at once"},{"id":"s12","url":"https://help.monarch.com/hc/en-us/articles/30368325619732-Monarch-s-Money-back-Guarantee","title":"Monarch's Money-back Guarantee (Monarch Help Center)","publisher":"vendor","quote":"Subscriptions made via Apple App Store are not eligible, as these are managed by Apple directly and can only be refunded by Apple.","supports":"App Store purchases are excluded"},{"id":"s13","url":"https://help.monarch.com/hc/en-us/articles/30368325619732-Monarch-s-Money-back-Guarantee","title":"Monarch's Money-back Guarantee (Monarch Help Center)","publisher":"vendor","quote":"30 days after a subscription ends, institution connections within a Monarch account will be disconnected.","supports":"what happens to connections"},{"id":"s14","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"s15","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"s16","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"the Google Play steps"},{"id":"s17","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you’ll still be able to use your subscription for the time you’ve already paid.","supports":"when access ends on Google Play"},{"id":"s18","url":"https://help.monarch.com/hc/en-us/articles/22342836013204-Canceling-Your-Subscription","title":"Canceling Your Subscription (Monarch Help Center)","publisher":"vendor","quote":"Only the admin can cancel the subscription, so you'd need to reach out to them directly.","supports":"only the household admin can cancel"},{"id":"s19","url":"https://help.monarch.com/hc/en-us/articles/22342836013204-Canceling-Your-Subscription","title":"Canceling Your Subscription (Monarch Help Center)","publisher":"vendor","quote":"it may be because you are part of a family plan. You'll need to ask your family manager to cancel any subscriptions if this is the case.","supports":"on an Apple or Google Play family plan, the family manager cancels"},{"id":"s20","url":"https://help.monarch.com/hc/en-us/articles/44815447567636-Updating-Your-Subscription","title":"Updating Your Subscription (Monarch Help Center)","publisher":"vendor","quote":"Select Annual ($99.99 / year)","supports":"the annual price"},{"id":"s21","url":"https://help.monarch.com/hc/en-us/articles/44815447567636-Updating-Your-Subscription","title":"Updating Your Subscription (Monarch Help Center)","publisher":"vendor","quote":"Select Monthly ($14.99 / month)","supports":"the monthly price"},{"id":"s22","url":"https://help.monarch.com/hc/en-us/articles/44815447567636-Updating-Your-Subscription","title":"Updating Your Subscription (Monarch Help Center)","publisher":"vendor","quote":"Your Plus plan will be canceled, and on your next subscription renewal date you will be charged for a Core plan.","supports":"switching from Plus to Core applies at the next renewal"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Plus plan prices aren't stated on the help pages; the Monthly and Annual prices come from Monarch's Updating Your Subscription article, not the pricing page","How Monarch confirms a cancellation, and any offers or survey in the flow, are not documented","Data export before cancelling was not found in the help center sections we could read"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Web route: only the household admin can cancel; who, a tip and the summary now say so (s18)","Apple and Google Play routes: family-plan members must ask the family manager to cancel (s19)","Apple confirm_by now matches Apple's page (no Cancel button OR a red expiration message)","Added pay_less: Annual ($99.99/yr) vs Monthly ($14.99/mo), and Plus-to-Core downgrade, from Updating Your Subscription (s20-s22)","Re-copied s2 and s3 with the page's double quotes"]}},"delete_account":{"url":"https://help.monarchmoney.com/hc/en-us/articles/4412388754708-Delete-a-Monarch-Account","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/monarch_money","json":"https://stackcut.io/exits/monarch_money.json","evidence":{"packet_revision":"b1602833127489df720df8e2b6878c3b4975bdac9f66a4536707a44ffd047e1a","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"monarch-money--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"monarch-money--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"monarch-money--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"monday_com","name":"monday.com","category":"productivity","website":"https://monday.com","domains":["monday.com"],"summary":"An admin cancels in Administration, Billing: open the product's three-dot menu, choose Cancel product, pick a reason, then Cancel plan renewal. Existing customers must cancel at least 30 days before the renewal date or the plan may auto-renew. Invoice-paid plans are cancelled through the account manager.","routes":[{"channel":"direct_web","applies_to":"monday.com plans billed by monday.com and paid by card (one or more products)","who":"An account admin","method":"self_serve","start_url":null,"steps":[{"do":"Click your profile picture, choose Administration, then select Billing in the left-hand menu","expect":"the Overview section listing your products"},{"do":"Click the three-dot menu next to the product and choose Cancel product","expect":"a message asking you to select your reason for canceling"},{"do":"Choose a reason (details are optional), then click Cancel product plan","expect":"your plan's end date"},{"do":"Click Cancel plan renewal. If you have several products, cancel each one the same way","expect":"the plan end date shown in red"},{"do":"Optional: to end access now instead of at the plan end date, click Close your account at the bottom of the page, then Close Account","expect":null}],"confirm_by":"The plan end date is shown in red on the billing page","effective":"Auto-renewal stops and you keep using the account until the plan's end date; closing the account ends access immediately","notice":"Existing customers must cancel at least 30 days before the subscription end date, or the plan may auto-renew for another term","refund":"New customers (first purchase) can request a prorated refund within 30 days of purchase; access is blocked immediately when refunded. Once a term has renewed, refunds do not apply","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s24"]},{"channel":"direct_app","applies_to":"Admins using the monday.com iOS app","who":"An account admin","method":"self_serve","start_url":null,"steps":[{"do":"In the iOS app, tap More at the bottom of the screen","expect":"Admin settings"},{"do":"Go to Admin settings and select Delete account","expect":null}],"confirm_by":null,"effective":null,"notice":"Existing customers must cancel at least 30 days before the subscription end date, or the plan may auto-renew","refund":null,"fees":null,"source_ids":["s1","s2","s11"]},{"channel":"sales_contract","applies_to":"Subscriptions paid by wire transfer (invoice)","who":"An account admin, through the account manager","method":"contact_sales","start_url":null,"steps":[{"do":"Contact your monday.com account manager and ask to cancel, at least 30 days before the subscription end date","expect":null}],"confirm_by":null,"effective":null,"notice":"Existing customers must give 30 days' notice before the subscription end date, or the plan may auto-renew","refund":null,"fees":null,"source_ids":["s2","s12"]}],"pay_less":[{"type":"downgrade","what":"Move to a lower plan tier (for example, Pro to Standard): in Billing, open the product's three-dot menu and select Change product plan. It takes effect at the next renewal date","evidence":"documented","source_ids":["s16","s17"]},{"type":"seat_reduction","what":"Lower your paid seats with Change team size in the same menu. It takes effect at the next renewal date","evidence":"documented","source_ids":["s16","s18"]},{"type":"free_plan","what":"After closing the account, choose the Free plan when the 7-day trial it moves to expires","evidence":"documented","source_ids":["s13","s19"]},{"type":"student_or_nonprofit","what":"Eligible nonprofits get 10 free seats on the Pro plan for AI Work Platform, CRM, Service and Dev, plus discounts on extra seats and upgrades","evidence":"documented","source_ids":["s20"]}],"export":[{"data":"All boards in the account (shareable and private) and files uploaded to them","how":"An admin opens Administration, then General, then Account, scrolls to Export account data and clicks Export; a download link arrives by email","format":"Zip file","limits":"Can take up to 24 hours; the link is valid for 24 hours; archived boards and workdocs are not included","source_ids":["s21","s22","s23"]}],"after_cancel":{"access_until":"The plan's end date, unless you close the account or take a refund, which ends access immediately","data_kept":"After closing, the account moves to a 7-day free trial, then becomes inactive. monday.com currently keeps data by default but reserves the right to delete an inactive account's data at any time","you_lose":["Sign-in for you and your team once the account becomes inactive","Access to account data once you click Close Account"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"A message asks you to select a reason for canceling before Cancel product plan (details are optional)","tips":["Existing customers: cancel at least 30 days before the renewal date, or the plan may renew for a full term","Only an admin can cancel; if you are not an admin, ask one","A refund (new customers within 30 days) blocks access immediately: export data first","With several products, cancel each one: the account can't be closed until all are cancelled","On a free trial there is nothing to cancel: the account deactivates when the trial ends unless you upgrade","You can only cancel in a web browser or on an iOS device"]},"sources":[{"id":"s1","url":"https://support.monday.com/hc/en-us/articles/360018133779-How-to-cancel-and-close-your-account","title":"How to cancel and close your account","publisher":"vendor","quote":"Only an admin can cancel an account.","supports":"who can cancel"},{"id":"s2","url":"https://support.monday.com/hc/en-us/articles/360018133779-How-to-cancel-and-close-your-account","title":"How to cancel and close your account","publisher":"vendor","quote":"If you're an existing customer and want to cancel at the end of your current term, you must give a 30-day notice before your subscription end date.","supports":"the 30-day notice"},{"id":"s3","url":"https://support.monday.com/hc/en-us/articles/360018133779-How-to-cancel-and-close-your-account","title":"How to cancel and close your account","publisher":"vendor","quote":"Start by clicking on your profile picture and choose Administration from the menu. Select Billing in the left-hand menu.","supports":"where the cancel flow starts"},{"id":"s4","url":"https://support.monday.com/hc/en-us/articles/360018133779-How-to-cancel-and-close-your-account","title":"How to cancel and close your account","publisher":"vendor","quote":"find your product, click on the three-dot menu next to it, and choose Cancel product","supports":"the Cancel product step"},{"id":"s5","url":"https://support.monday.com/hc/en-us/articles/360018133779-How-to-cancel-and-close-your-account","title":"How to cancel and close your account","publisher":"vendor","quote":"Once you have selected a reason, click Cancel product plan.","supports":"the reason prompt and Cancel product plan"},{"id":"s6","url":"https://support.monday.com/hc/en-us/articles/360018133779-How-to-cancel-and-close-your-account","title":"How to cancel and close your account","publisher":"vendor","quote":"The next screen shows your plan's end date. To confirm the cancellation, click Cancel plan renewal.","supports":"the final confirm step"},{"id":"s7","url":"https://support.monday.com/hc/en-us/articles/360018133779-How-to-cancel-and-close-your-account","title":"How to cancel and close your account","publisher":"vendor","quote":"you can either keep using your account until the plan ends (you'll see the plan end date indicated in red)","supports":"when access ends, and how to confirm"},{"id":"s8","url":"https://support.monday.com/hc/en-us/articles/360018133779-How-to-cancel-and-close-your-account","title":"How to cancel and close your account","publisher":"vendor","quote":"Existing customers: Once a term renews, the subscription continues through the renewed term and refunds do not apply.","supports":"no refunds after renewal"},{"id":"s9","url":"https://support.monday.com/hc/en-us/articles/115005320069-Refund-eligibility","title":"Refund eligibility","publisher":"vendor","quote":"New customers (first-time purchases) have 30 days from the initial purchase to request a refund.","supports":"the refund window for new customers"},{"id":"s10","url":"https://support.monday.com/hc/en-us/articles/115005320069-Refund-eligibility","title":"Refund eligibility","publisher":"vendor","quote":"When you cancel and initiate a refund, your account access is blocked immediately. Please export any important information to a CSV before canceling.","supports":"a refund ends access immediately"},{"id":"s11","url":"https://support.monday.com/hc/en-us/articles/360018133779-How-to-cancel-and-close-your-account","title":"How to cancel and close your account","publisher":"vendor","quote":"To cancel using the iOS mobile app, tap More at the bottom of your screen, navigate to Admin settings, and select Delete account.","supports":"the iOS app route"},{"id":"s12","url":"https://support.monday.com/hc/en-us/articles/360018133779-How-to-cancel-and-close-your-account","title":"How to cancel and close your account","publisher":"vendor","quote":"If your subscription is paid by wire transfer (invoice), you cannot cancel it in the Administration section. Please contact your account manager to cancel your subscription.","supports":"the invoice-billed route"},{"id":"s13","url":"https://support.monday.com/hc/en-us/articles/360018133779-How-to-cancel-and-close-your-account","title":"How to cancel and close your account","publisher":"vendor","quote":"Once your account is closed, it will be moved to a free trial for 7 days. After the 7 days are up, it will become inactive","supports":"what happens after closing"},{"id":"s14","url":"https://support.monday.com/hc/en-us/articles/360018133779-How-to-cancel-and-close-your-account","title":"How to cancel and close your account","publisher":"vendor","quote":"Currently, our policy is to keep all data available by default so that it will be available in case you would like to access it later.","supports":"how long data is kept"},{"id":"s15","url":"https://support.monday.com/hc/en-us/articles/360018133779-How-to-cancel-and-close-your-account","title":"How to cancel and close your account","publisher":"vendor","quote":"we reserve the right to delete data from an inactive account at any time.","supports":"data may be deleted later"},{"id":"s16","url":"https://support.monday.com/hc/en-us/articles/360021617799-Downgrading-your-plan","title":"Downgrading your plan","publisher":"vendor","quote":"Both changes are scheduled for your next renewal date.","supports":"when downgrades take effect"},{"id":"s17","url":"https://support.monday.com/hc/en-us/articles/360021617799-Downgrading-your-plan","title":"Downgrading your plan","publisher":"vendor","quote":"Select Change product plan. Follow the prompts to choose a lower plan tier.","supports":"downgrading the plan tier"},{"id":"s18","url":"https://support.monday.com/hc/en-us/articles/360021617799-Downgrading-your-plan","title":"Downgrading your plan","publisher":"vendor","quote":"Select Change team size. Follow the prompts to choose a lower seat count.","supports":"reducing paid seats"},{"id":"s19","url":"https://support.monday.com/hc/en-us/articles/360018133779-How-to-cancel-and-close-your-account","title":"How to cancel and close your account","publisher":"vendor","quote":"If you want to switch to the Free plan after canceling your account, ensure that your account is closed and that you have been moved to a free trial.","supports":"moving to the Free plan"},{"id":"s20","url":"https://support.monday.com/hc/en-us/articles/115005321269-monday-com-for-nonprofits","title":"monday.com for nonprofits","publisher":"vendor","quote":"10 free seats on AI Work Platform, CRM, Service, and Dev on the Pro plan","supports":"the nonprofit program"},{"id":"s21","url":"https://support.monday.com/hc/en-us/articles/360002543719-How-to-export-your-entire-account-s-data","title":"How to export your entire account's data","publisher":"vendor","quote":"This will export all of the data (including shareable and private boards) in your account to a zip file.","supports":"what the export contains, and the format"},{"id":"s22","url":"https://support.monday.com/hc/en-us/articles/360002543719-How-to-export-your-entire-account-s-data","title":"How to export your entire account's data","publisher":"vendor","quote":"This link will only be valid for 24 hours from the time you receive the email.","supports":"the export link limit"},{"id":"s23","url":"https://support.monday.com/hc/en-us/articles/360002543719-How-to-export-your-entire-account-s-data","title":"How to export your entire account's data","publisher":"vendor","quote":"Archived boards and workdocs are not supported when exporting the account data.","supports":"what the export leaves out"},{"id":"s24","url":"https://support.monday.com/hc/en-us/articles/115005320069-Refund-eligibility","title":"Refund eligibility","publisher":"vendor","quote":"If you are eligible, a prorated refund is initiated after you complete the cancellation.","supports":"new-customer refunds are prorated"},{"id":"s25","url":"https://support.monday.com/hc/en-us/articles/360018133779-How-to-cancel-and-close-your-account","title":"How to cancel and close your account","publisher":"vendor","quote":"Trial users don't need to do anything! Your account will automatically deactivate after the trial ends if you don't upgrade.","supports":"trial accounts need no cancellation"},{"id":"s26","url":"https://support.monday.com/hc/en-us/articles/360018133779-How-to-cancel-and-close-your-account","title":"How to cancel and close your account","publisher":"vendor","quote":"You can only cancel your account via the web browser or on an iOS device.","supports":"where cancelling is possible"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["monday.com's help pages don't mention Apple or Google billing; its App Store and Google Play listings show no in-app purchases (checked 2026-09-29)","When access ends after cancelling in the iOS app is not stated"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Re-checked every route, pay_less and export fact against the monday.com help pages; all confirmed","Refund: said the new-customer refund is prorated (s24)","Tips: trial accounts need no cancellation (s25); cancelling works only on the web or iOS (s26)","App Store and Google Play listings show no in-app purchases, so no Apple or Google route is needed"]}},"delete_account":{"url":"https://support.monday.com/hc/en-us/articles/360018133779-How-to-cancel-and-close-your-account","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"monday_com","name":"monday.com","recipes":[{"id":"work-tracker","title":"A single team work-tracking process","best_year_one_net":919}]},"page":"https://stackcut.io/cancel/monday_com","json":"https://stackcut.io/exits/monday_com.json","evidence":{"packet_revision":"1153de4efbe3629d8878d4b33cfee07e8b953f19d7b65118eb3715c4f267f0a6","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"monday-com--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"monday-com--direct-app--r2","channel":"direct_app","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"monday-com--sales-contract--r3","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"motion_array","name":"Motion Array","category":"design_creative","website":"https://motionarray.com","domains":["motionarray.com"],"summary":"In My Account, Plan & Billing, open the Breadcrumbs menu, choose Change Plan, then Renewal settings at the bottom of the pricing page and Continue to cancel. Paid access lasts to the renewal date. Gotcha: afterwards paid assets can't go in new projects, and Team Plans cancel only through support.","routes":[{"channel":"direct_web","label":"Cancel renewal on the website","applies_to":"Individual Motion Array plans (Everything, Video Templates, AI Voiceover), billed monthly or yearly","who":"The account holder, signed in","method":"self_serve","start_url":"https://motionarray.com/account/subscription/","steps":[{"do":"Sign in, click your profile icon in the top-right corner and select My Account","expect":"Plan & Billing, in the left-hand sidebar"},{"do":"Click Plan & Billing, then in the My subscription section click the Breadcrumbs icon and choose Change Plan","expect":"the pricing page"},{"do":"At the bottom of the pricing page, click Renewal settings","expect":"Continue to cancel"},{"do":"Click Continue to cancel and follow all the prompts to the end","expect":null},{"do":"On a phone: tap the person icon at the top right, pick Plan & Billing in the navigation box, open the 3 dot menu, choose Change Plan, then Renewal settings","expect":null}],"confirm_by":"Plan & Billing shows a message with the date your account will be set to free","effective":"You won't be charged again; paid access lasts until your next renewal date, then the account becomes a free membership","notice":null,"refund":"Only if you cancel within 14 days of a purchase or renewal and haven't downloaded or generated anything, used the software or exported a video in that time: ask support within those 14 days. Otherwise no refund for the remaining time","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s10","s11","s12","s13","s14","s15","s16"]},{"channel":"direct_web","label":"Team Plans, through support","applies_to":"Motion Array Team plans (2 to 7 seats, for companies with fewer than 50 employees)","who":"The Team Plan admin","method":"chat","start_url":"https://help.motionarray.com/hc/en-us","steps":[{"do":"Open the chat in the Motion Array Help Center (or write in through motionarray.com/contact) and ask support to cancel the Team Plan","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"Only within 14 days of a purchase or renewal, with no downloads or software use in that time","fees":null,"source_ids":["s9","s17","s18","s12","s13"]}],"pay_less":[{"type":"downgrade","what":"Continuity plan: for $9.99 a month you keep the license for assets you've already downloaded and can post new work with them, and the Premiere Pro plugins stay licensed and watermark-free. You can't download anything new or again. Only for active paying subscribers","evidence":"documented","source_ids":["s19","s20","s21","s22"]},{"type":"free_plan","what":"Free membership: after the paid term ends you can still download free products, but not use paid assets in new projects","evidence":"documented","source_ids":["s23","s24"]}],"export":[],"after_cancel":{"access_until":"Your next renewal date (the end of the period you paid for); then the account is set to free","data_kept":"The account stays as a free membership, and you can upgrade back to premium at any time","you_lose":["Using paid assets in new projects (finished work you created and published while paying stays covered forever)","Watermark-free premium plugin effects: they show a red X or logo watermark, including in earlier projects that use them","Downloads of anything except free products"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["The cancel option is on the pricing page, under Renewal settings at the bottom, reached from Plan & Billing, Change Plan","After Continue to cancel, follow all the prompts to the end","Team Plans can only be cancelled by contacting support","Work published while you were paying stays licensed forever; new projects can't use paid assets once you're on free","Premium plugins get watermarked after you downgrade, even in older projects; the $9.99 Continuity plan avoids that","Refunds need a request to support within 14 days, and no downloads in that time"]},"sources":[{"id":"s1","url":"https://help.motionarray.com/hc/en-us/articles/8836889536797-How-Do-I-Downgrade-Or-Cancel-My-Plan","title":"How Do I Downgrade Or Cancel My Plan?","publisher":"vendor","quote":"Click on your profile icon in the top-right corner of the page.","supports":"where cancelling starts"},{"id":"s2","url":"https://help.motionarray.com/hc/en-us/articles/8836889536797-How-Do-I-Downgrade-Or-Cancel-My-Plan","title":"How Do I Downgrade Or Cancel My Plan?","publisher":"vendor","quote":"In the left-hand sidebar, click Plan & Billing.","supports":"the Plan & Billing page"},{"id":"s3","url":"https://help.motionarray.com/hc/en-us/articles/8836889536797-How-Do-I-Downgrade-Or-Cancel-My-Plan","title":"How Do I Downgrade Or Cancel My Plan?","publisher":"vendor","quote":"In the My subscription section, click on the Breadcrumbs icon > Change Plan","supports":"the Change Plan step"},{"id":"s4","url":"https://help.motionarray.com/hc/en-us/articles/8836889536797-How-Do-I-Downgrade-Or-Cancel-My-Plan","title":"How Do I Downgrade Or Cancel My Plan?","publisher":"vendor","quote":"You will be redirected to the pricing page.","supports":"what you see next"},{"id":"s5","url":"https://help.motionarray.com/hc/en-us/articles/8836889536797-How-Do-I-Downgrade-Or-Cancel-My-Plan","title":"How Do I Downgrade Or Cancel My Plan?","publisher":"vendor","quote":"At the bottom of the page click Renewal settings","supports":"the Renewal settings step"},{"id":"s6","url":"https://help.motionarray.com/hc/en-us/articles/8836889536797-How-Do-I-Downgrade-Or-Cancel-My-Plan","title":"How Do I Downgrade Or Cancel My Plan?","publisher":"vendor","quote":"Click Continue to cancel and follow all the prompts","supports":"the final step"},{"id":"s7","url":"https://help.motionarray.com/hc/en-us/articles/8836889536797-How-Do-I-Downgrade-Or-Cancel-My-Plan","title":"How Do I Downgrade Or Cancel My Plan?","publisher":"vendor","quote":"After going through this process, you will not be charged again. You will also retain paid access until your next renewal date.","supports":"when it takes effect"},{"id":"s8","url":"https://help.motionarray.com/hc/en-us/articles/8836889536797-How-Do-I-Downgrade-Or-Cancel-My-Plan","title":"How Do I Downgrade Or Cancel My Plan?","publisher":"vendor","quote":"If you cancel your paid account, you are no longer allowed to use your downloads in new projects.","supports":"downloads after cancelling"},{"id":"s9","url":"https://help.motionarray.com/hc/en-us/articles/8836889536797-How-Do-I-Downgrade-Or-Cancel-My-Plan","title":"How Do I Downgrade Or Cancel My Plan?","publisher":"vendor","quote":"Team Plans can only be canceled by contacting the support team, which you can do from the Help Center chat here.","supports":"the Team Plan route"},{"id":"s10","url":"https://help.motionarray.com/hc/en-us/articles/8994783074333-Did-My-Downgrade-Work","title":"Did My Downgrade Work?","publisher":"vendor","quote":"You can confirm this on your Plan & Billing page.","supports":"how to confirm"},{"id":"s11","url":"https://help.motionarray.com/hc/en-us/articles/8994783074333-Did-My-Downgrade-Work","title":"Did My Downgrade Work?","publisher":"vendor","quote":"Since you have already paid for your membership, you won't downgrade to free until the payment period has ended.","supports":"the move to free at the end of the term"},{"id":"s12","url":"https://help.motionarray.com/hc/en-us/articles/8994550969117-Refunds","title":"Refunds","publisher":"vendor","quote":"within 14 days from the date of purchase or renewal","supports":"the 14-day refund window"},{"id":"s13","url":"https://help.motionarray.com/hc/en-us/articles/8994550969117-Refunds","title":"Refunds","publisher":"vendor","quote":"You have not downloaded or generated any Motion Array products, used the Motion Array software, or exported a video using the software during this period.","supports":"the no-use condition"},{"id":"s14","url":"https://help.motionarray.com/hc/en-us/articles/8994550969117-Refunds","title":"Refunds","publisher":"vendor","quote":"please reach out to our support team within the Refund Period","supports":"how to ask for a refund"},{"id":"s15","url":"https://help.motionarray.com/hc/en-us/articles/8994820177949-Can-I-Cancel-At-Anytime","title":"Can I Cancel At Anytime?","publisher":"vendor","quote":"we do not offer refunds for the remaining time after cancellation","supports":"no refund for the remaining time"},{"id":"s16","url":"https://help.motionarray.com/hc/en-us/articles/8994820177949-Can-I-Cancel-At-Anytime","title":"Can I Cancel At Anytime?","publisher":"vendor","quote":"Yes, you can cancel anytime during your subscription and you will still be able to use your subscription until the end of the billing term","supports":"cancel any time; access to the end of the term"},{"id":"s17","url":"https://help.motionarray.com/hc/en-us/articles/8994820177949-Can-I-Cancel-At-Anytime","title":"Can I Cancel At Anytime?","publisher":"vendor","quote":"If you have a Team Plan, and you would like to cancel your Team Plan subscription, please contact support from here","supports":"Team Plans go through support"},{"id":"s18","url":"https://help.motionarray.com/hc/en-us/articles/22284184989341-Motion-Array-Plans","title":"Motion Array Plans","publisher":"vendor","quote":"Motion Array also offers Teams plans designed for companies with fewer than 50 employees, where you can get 2-7 seats.","supports":"what Team plans are"},{"id":"s19","url":"https://help.motionarray.com/hc/en-us/articles/8994822464285-What-is-the-Continuity-Plan","title":"What is the \"Continuity Plan\"","publisher":"vendor","quote":"For $9.99 a month, you can post new work using the assets you have already downloaded from our library.","supports":"the Continuity plan price and use"},{"id":"s20","url":"https://help.motionarray.com/hc/en-us/articles/8994822464285-What-is-the-Continuity-Plan","title":"What is the \"Continuity Plan\"","publisher":"vendor","quote":"Please note that you are unable to download those assets again, nor can you download any new assets.","supports":"the Continuity plan's limits"},{"id":"s21","url":"https://help.motionarray.com/hc/en-us/articles/8994822464285-What-is-the-Continuity-Plan","title":"What is the \"Continuity Plan\"","publisher":"vendor","quote":"The Premiere Pro Plugins will also remain licensed and water-mark-free as long as you maintain this tier of service.","supports":"plugins stay watermark-free"},{"id":"s22","url":"https://help.motionarray.com/hc/en-us/articles/8994822464285-What-is-the-Continuity-Plan","title":"What is the \"Continuity Plan\"","publisher":"vendor","quote":"the Continuity plan is only available for active paying subscriptions","supports":"who can switch to it"},{"id":"s23","url":"https://help.motionarray.com/hc/en-us/articles/8956144685469-What-Happens-If-I-Downgrade","title":"What Happens If I Downgrade?","publisher":"vendor","quote":"Your access will be limited to downloading only free products from our platform","supports":"what the free membership allows"},{"id":"s24","url":"https://help.motionarray.com/hc/en-us/articles/8956144685469-What-Happens-If-I-Downgrade","title":"What Happens If I Downgrade?","publisher":"vendor","quote":"we do not allow you to use paid assets in new projects","supports":"no paid assets in new projects"},{"id":"s25","url":"https://help.motionarray.com/hc/en-us/articles/8956144685469-What-Happens-If-I-Downgrade","title":"What Happens If I Downgrade?","publisher":"vendor","quote":"Finished products which you created and already published using Motion Array assets are covered forever","supports":"published work stays licensed"},{"id":"s26","url":"https://help.motionarray.com/hc/en-us/articles/8956144685469-What-Happens-If-I-Downgrade","title":"What Happens If I Downgrade?","publisher":"vendor","quote":"Premium plugin effects will bear a red X or logo watermark","supports":"plugin watermarks"},{"id":"s27","url":"https://help.motionarray.com/hc/en-us/articles/8956144685469-What-Happens-If-I-Downgrade","title":"What Happens If I Downgrade?","publisher":"vendor","quote":"This change also affects your previous projects which use our plugin effects and transitions.","supports":"older projects are affected"},{"id":"s28","url":"https://help.motionarray.com/hc/en-us/articles/8956144685469-What-Happens-If-I-Downgrade","title":"What Happens If I Downgrade?","publisher":"vendor","quote":"you can always upgrade back to a premium membership whenever needed","supports":"upgrading back later"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Motion Array doesn't say whether it sends a confirmation email after you cancel","How Business plans (for companies with over 50 employees, with a dedicated account manager) are cancelled isn't documented","Motion Array's help pages don't mention billing through the Apple App Store or Google Play","Motion Array's help pages don't give monthly or yearly prices, or say whether any notice is needed before a yearly renewal"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked the cancel, 'Did my downgrade work', refunds, 'Can I cancel at anytime', plans, Continuity and downgrade articles: desktop and mobile steps, the Plan & Billing confirmation message, access to the renewal date, the 14-day no-use refund and the support-only Team Plan cancel are confirmed","Team Plans: removed the step to check Plan & Billing afterwards, which the help documents only for self-serve cancelling","Retention step: the help only says to follow all the prompts and describes no offers or survey, so it is now null and the instruction is a tip","Reworded the prices and notice note for readers"]}},"page":"https://stackcut.io/cancel/motion_array","json":"https://stackcut.io/exits/motion_array.json","evidence":{"packet_revision":"d71fb64eb35fa0b122292e3b81e4c41e9978d8a00303bc29bce5171a763b7bf1","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"motion-array--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"motion-array--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"mullvad","name":"Mullvad VPN","category":"security_privacy","website":"https://mullvad.net","domains":["mullvad.net","mullvadvpn.net"],"summary":"Mullvad sells prepaid account time, not a plan with a cancel button: stop topping up and the account expires when its time runs out. To delete the account, email support@mullvadvpn.net. A 14-day money-back guarantee applies, except to cash and crypto payments.","routes":[{"channel":"direct_web","label":"Prepaid time: stop topping up","applies_to":"Mullvad accounts topped up on the website or with a voucher or scratch card","who":"The account holder (the account number is the only login)","method":"self_serve","start_url":"https://mullvad.net/en/account","steps":[{"do":"Log in to the Account Status page on the Mullvad website with your account number to see how much time is left","expect":null},{"do":"Don't top up the account again; it expires when its paid time runs out","expect":null}],"confirm_by":"The Account Status page shows the time left and whether a payment has been processed","effective":"When the paid time runs out; the Mullvad VPN app shows a notification starting three days before the credit expires","notice":null,"refund":"14-day money-back guarantee, except for cash payments (anti-money laundering rules) and crypto payments. The FAQ points to Mullvad's refund instructions page for how to ask","fees":null,"source_ids":["s2","s3","s4","s5","s6","s14","s15","s16","s17","s18"]},{"channel":"direct_web","label":"Delete the account by email","applies_to":"Any Mullvad account you want deleted","who":"The account holder","method":"email","start_url":null,"steps":[{"do":"Email support@mullvadvpn.net and ask for your account to be deleted","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"14-day money-back guarantee, except for cash payments (anti-money laundering rules) and crypto payments. The FAQ points to Mullvad's refund instructions page for how to ask","fees":null,"source_ids":["s1","s5","s16"]}],"pay_less":[{"type":"discount_program","what":"Pay with an accepted cryptocurrency for a 10% discount. Mullvad says it never has sales, and a year of time costs the same monthly rate as paying month to month","evidence":"documented","source_ids":["s4","s8","s19"]}],"export":[],"after_cancel":{"access_until":"The end of the account's paid time","data_kept":"A Mullvad account is only an account number and the time remaining on it. Payment transaction IDs are deleted after 20 days, some payment information is kept for seven years from the end of the fiscal year under law, and support emails are erased after 70 days. What happens to the account record after deletion isn't documented","you_lose":["VPN use once the account time runs out","The account number, which is the only login"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["The account number is the only login: there is no username, password or email address on the account","Deletion is by email only; no self-serve delete option is documented","The app's Buy more credit button sends you to the website to pay; vouchers are redeemed in the app","Resellers (Inet, Webhallen, ProxyStore, SerialCart, Laptop with Linux, Amazon) sell scratch cards with an activation code, a one-time top-up rather than a subscription","Refunds don't cover cash or crypto payments"]},"sources":[{"id":"s1","url":"https://mullvad.net/en/help/faq","title":"Mullvad help: FAQ","publisher":"vendor","quote":"To request deletion of your account, email support@mullvadvpn.net.","supports":"how to request account deletion"},{"id":"s2","url":"https://mullvad.net/en/help/faq","title":"Mullvad help: FAQ","publisher":"vendor","quote":"Log in to the Account Status page of our website.","supports":"where to see time left and payment status"},{"id":"s3","url":"https://mullvad.net/en/help/faq","title":"Mullvad help: FAQ","publisher":"vendor","quote":"If you get a message saying your account has expired, your payment is the problem.","supports":"accounts expire"},{"id":"s4","url":"https://mullvad.net/en/pricing","title":"Mullvad pricing","publisher":"vendor","quote":"Feel free to top up your VPN account for an entire year, or just pay month to month for the exact same rate.","supports":"top-up model and no annual discount"},{"id":"s5","url":"https://mullvad.net/en/help/faq","title":"Mullvad help: FAQ","publisher":"vendor","quote":"except for cash payments due to anti-money laundering regulations, as well as crypto payments.","supports":"the refund exceptions: cash and crypto"},{"id":"s6","url":"https://mullvad.net/en/pricing","title":"Mullvad pricing","publisher":"vendor","quote":"But if you're not satisfied with our VPN service, we offer a 14-day money back guarantee","supports":"the 14-day money-back guarantee"},{"id":"s7","url":"https://mullvad.net/en/pricing","title":"Mullvad pricing","publisher":"vendor","quote":"We accept cash, Bitcoin, Bitcoin Cash, Monero, bank wire, credit card, PayPal","supports":"accepted payment methods"},{"id":"s8","url":"https://mullvad.net/en/pricing","title":"Mullvad pricing","publisher":"vendor","quote":"Our accepted cryptocurrencies are discounted at 10% due to lower fees and less administration.","supports":"the crypto discount"},{"id":"s9","url":"https://mullvad.net/en/help/privacy-policy/","title":"Mullvad privacy policy","publisher":"vendor","quote":"Transaction_id is permanently deleted after 20 days.","supports":"payment identifiers are removed"},{"id":"s10","url":"https://mullvad.net/en/help/privacy-policy/","title":"Mullvad privacy policy","publisher":"vendor","quote":"some information must be stored for seven years from the end of the fiscal year.","supports":"legal retention of some payment data"},{"id":"s11","url":"https://mullvad.net/en/help/privacy-policy/","title":"Mullvad privacy policy","publisher":"vendor","quote":"After 70 days, all emails/problem reports sent to our support address are automatically, permanently erased.","supports":"support email retention"},{"id":"s12","url":"https://mullvad.net/en/help/privacy-policy/","title":"Mullvad privacy policy","publisher":"vendor","quote":"we will not be able to provide you with any data since we not store data except payment data.","supports":"what is stored"},{"id":"s13","url":"https://mullvad.net/en/help/privacy-policy/","title":"Mullvad privacy policy","publisher":"vendor","quote":"It is therefore our policy to never store any activity logs or metadata and to have as minimal data retention as possible.","supports":"minimal retention policy"},{"id":"s14","url":"https://mullvad.net/help/no-logging-data-policy/","title":"Mullvad no-logging data policy","publisher":"vendor","quote":"A Mullvad account has two properties: the account number and the time remaining on that account.","supports":"what an account is"},{"id":"s15","url":"https://mullvad.net/help/no-logging-data-policy/","title":"Mullvad no-logging data policy","publisher":"vendor","quote":"we do not ask for any personal information – no username, no password, no email address.","supports":"no login beyond the account number"},{"id":"s16","url":"https://mullvad.net/en/help/faq","title":"Mullvad help: FAQ","publisher":"vendor","quote":"Yes, we offer a 14-day money back guarantee,","supports":"the money-back guarantee"},{"id":"s17","url":"https://mullvad.net/en/help/using-mullvad-vpn-app","title":"Using the Mullvad VPN app","publisher":"vendor","quote":"Starting three days before your account credit expires, you will see a notification in the connection screen.","supports":"the expiry notification"},{"id":"s18","url":"https://mullvad.net/en/help/using-mullvad-vpn-app","title":"Using the Mullvad VPN app","publisher":"vendor","quote":"Click on the Buy more credit button, which will take you to our website where you can buy more time.","supports":"the app sends payment to the website"},{"id":"s19","url":"https://mullvad.net/en/help/faq","title":"Mullvad help: FAQ","publisher":"vendor","quote":"We never have sales, but accepted cryptocurrency payments are discounted at 10%","supports":"no sales; the crypto discount"},{"id":"s20","url":"https://mullvad.net/en/help/partnerships-and-resellers","title":"Partnerships and Resellers","publisher":"vendor","quote":"purchase Mullvad VPN scratch cards that contain an activation code to top up a new or existing account","supports":"resellers sell one-time scratch cards"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Mullvad's pricing, FAQ and help pages don't say whether card or PayPal payments can be set up to repeat, or how to stop a repeating payment; its privacy policy mentions subscription problems in passing","The steps in Mullvad's refund instructions page aren't confirmed here","What happens to remaining time, and how long the account record is kept, after an account is deleted isn't documented","Whether Mullvad time can be bought through the Apple App Store or Google Play isn't stated on Mullvad's help pages"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Refund exceptions: crypto payments are excluded too, not only cash (FAQ)","Split into two routes: let prepaid time run out (self-serve) and delete the account by email","Added the app's expiry notification three days before time runs out, and that the app's Buy more credit button pays on the website","Dropped the annual top-up as a way to pay less (the price is the same); added that Mullvad never has sales","Added the reseller scratch cards as one-time top-ups","Mullvad's refund instructions page couldn't be loaded during review, so its steps are listed as not confirmed"]}},"delete_account":{"url":"https://mullvad.net/en/help/faq#119","difficulty":"hard","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/mullvad","json":"https://stackcut.io/exits/mullvad.json","evidence":{"packet_revision":"a6d3605917d47c724c678de4d54e506ec6456a3669a510a020110ba01e089614","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"mullvad--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"mullvad--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"mural","name":"Mural","category":"productivity","website":"https://www.mural.co","domains":["mural.co"],"summary":"Cancel in the workspace's Manage workspace, Billing menu; you keep plan features until the Subscription Term ends. Prepaid fees are non-refundable, and mid-term downgrades apply at renewal. Signed order-form contracts renew yearly unless written notice arrives 30 days before the term ends. Export first: Mural may delete content afterwards.","routes":[{"channel":"direct_web","applies_to":"Plans bought online at mural.co and paid to Mural","who":"Someone who can open the workspace's Manage workspace, Billing menu (the Terms don't name the role)","method":"self_serve","start_url":null,"steps":[{"do":"Sign in and open the workspace's MANAGE WORKSPACE menu, then BILLING","expect":null},{"do":"Cancel the subscription Plan there","expect":null}],"confirm_by":null,"effective":"You keep access to the account and the plan's features for the rest of the Subscription Term, and it stops renewing","notice":null,"refund":"Prepaid fees are non-refundable","fees":"Downgrading the plan or the number of memberships mid-term gives no refund or credit; the change applies at the next renewal","source_ids":["s1","s2","s3","s4","s5","s6","s7"]},{"channel":"reseller_or_partner","label":"Bought through a reseller","applies_to":"Mural plans bought through a reseller, paid to the reseller","who":"The customer, with the reseller","method":"contact_sales","start_url":null,"steps":[{"do":"Contact the reseller you bought Mural from to stop or not renew the subscription: you pay the reseller, and your order's scope and fees are in the document the reseller placed with Mural","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"If a refund is due, Mural pays it to the reseller, which is responsible for passing it on to you","fees":null,"source_ids":["s13","s14","s15"]},{"channel":"sales_contract","applies_to":"Workspaces on a signed order form under the Main Services Agreement","who":"The customer, in writing","method":"letter","start_url":null,"steps":[{"do":"Send written notice of non-renewal to Mural at the address set out below the signature block of your signed agreement","expect":null},{"do":"Make sure it arrives at least 30 days before the end of the current Subscription term","expect":null}],"confirm_by":null,"effective":"At the end of the current Subscription term","notice":"Notice of non-renewal at least 30 days before the term ends; otherwise it renews for another year","refund":"Payments are non-cancelable and non-refundable, except as the agreement expressly states","fees":null,"source_ids":["s8","s9","s10","s11"]}],"pay_less":[{"type":"free_plan","what":"Move to the Free plan: $0 for unlimited members, with unlimited murals but only 3 editable at a time","evidence":"documented","source_ids":["s16","s17"]},{"type":"downgrade","what":"Downgrade the Plan; it takes effect when the next Subscription Term starts, with no refund or credit for the current one","evidence":"documented","source_ids":["s6","s7"]},{"type":"seat_reduction","what":"Lower the number of memberships; it takes effect when the next Subscription Term starts, with no refund or credit for the current one","evidence":"documented","source_ids":["s6","s7"]}],"export":[],"after_cancel":{"access_until":"The end of the current Subscription Term","data_kept":"Once the subscription isn't renewed or is terminated, Mural has no obligation to keep providing access and may delete the associated Content; no retention period is stated","you_lose":["The plan's features once the Subscription Term ends","Workspace content, which Mural may delete after the term ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Annual plans: Mural sends a reminder before renewal with instructions to change or cancel","Export murals before the term ends: afterwards Mural may delete content","Signed order-form contracts renew for a year unless written notice arrives at least 30 days before the term ends","Mid-term downgrades don't reduce the current bill: they apply at renewal"]},"sources":[{"id":"s1","url":"https://www.mural.co/terms/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"You may cancel your Mural subscription Plan at any time by visiting the MANAGE WORKSPACE > BILLING menu for your account.","supports":"where to cancel"},{"id":"s2","url":"https://www.mural.co/terms/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"If you decide to cancel your Plan, you will retain access to your account and your Plan features for the remainder of your Subscription Term.","supports":"when access ends"},{"id":"s3","url":"https://www.mural.co/terms/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"Your subscription will automatically renew according to the Subscription Term that you choose at check-out on the Site until you cancel.","supports":"auto-renewal"},{"id":"s4","url":"https://www.mural.co/terms/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"For Subscription Terms that are annual, we will notify you before your subscription renews with instructions on how to change or cancel your subscription, if you so choose.","supports":"the annual renewal reminder"},{"id":"s5","url":"https://www.mural.co/terms/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"Prepaid fees are non-refundable.","supports":"no refunds"},{"id":"s6","url":"https://www.mural.co/terms/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"If you choose to downgrade your Plan or the number of memberships during your Subscription Term","supports":"downgrading plans or memberships"},{"id":"s7","url":"https://www.mural.co/terms/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"you will not be entitled to a refund or credit and the changes will take effect upon renewal of your next Subscription Term.","supports":"downgrades apply at renewal, with no credit"},{"id":"s8","url":"https://www.mural.co/terms/main-services-agreement","title":"Main Services Agreement","publisher":"vendor","quote":"Subscriptions will automatically renew for subsequent terms of one year at a time","supports":"one-year auto-renewal"},{"id":"s9","url":"https://www.mural.co/terms/main-services-agreement","title":"Main Services Agreement","publisher":"vendor","quote":"unless either party gives the other notice of non-renewal at least 30 days before the end of the relevant Subscription term.","supports":"the 30-day notice"},{"id":"s10","url":"https://www.mural.co/terms/main-services-agreement","title":"Main Services Agreement","publisher":"vendor","quote":"All notices required to be sent under this Agreement must be in writing and sent to the other party at the address set forth below the signature block.","supports":"how to send notice"},{"id":"s11","url":"https://www.mural.co/terms/main-services-agreement","title":"Main Services Agreement","publisher":"vendor","quote":"Payments are non-cancelable, non-transferable, non-refundable, and not subject to acceptance, except as expressly stated elsewhere in the Agreement.","supports":"payments are non-refundable"},{"id":"s12","url":"https://www.mural.co/terms/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"we will have no further obligation to maintain or provide you with access to the associated Services and may thereafter, unless legally prohibited, delete any associated Content in our systems.","supports":"content may be deleted after the term"},{"id":"s13","url":"https://www.mural.co/terms/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"Instead of paying Mural, Customer will pay applicable amounts to Reseller as agreed between Customer and Reseller.","supports":"reseller customers pay the reseller"},{"id":"s14","url":"https://www.mural.co/terms/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"Customer's order details (such as the scope of use and fees) will be as stated in an Order Form, purchase order or similar document placed by Reseller","supports":"reseller orders set the terms"},{"id":"s15","url":"https://www.mural.co/terms/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"Mural will refund any applicable fees to Reseller and Reseller will be solely responsible for refunding the appropriate amounts to Customer","supports":"refunds go through the reseller"},{"id":"s16","url":"https://www.mural.co/pricing","title":"Mural pricing","publisher":"vendor","quote":"$0 USD for unlimited members","supports":"the Free plan's price"},{"id":"s17","url":"https://www.mural.co/pricing","title":"Mural pricing","publisher":"vendor","quote":"Unlimited murals with 3 editable murals at a time","supports":"the Free plan's limit"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Mural's help center (support.mural.co) couldn't be read, so the on-screen cancel steps, who can cancel and what the flow shows aren't confirmed; the route rests on the Terms","How to export murals (formats, plan limits) is not confirmed: the help center couldn't be read","Education and other discounts are not confirmed on the pricing page","How long content is kept after the term ends is not stated; the Data Processing Addendum page couldn't be read","Apple App Store and Google Play billing were not checked"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["Added a reseller route: reseller customers pay the reseller, their order is placed by the reseller, and refunds go through the reseller (Terms section 16)","applies_to for the online route no longer says it covers reseller purchases","Added the Free plan ($0, unlimited murals, 3 editable at a time) from the pricing page","support.mural.co still couldn't be read, so on-screen steps, roles and export stay unverified"]}},"stackcut":{"vendor_id":"mural","name":"Mural","recipes":[{"id":"replace-mural","title":"Whiteboard","best_year_one_net":132}]},"page":"https://stackcut.io/cancel/mural","json":"https://stackcut.io/exits/mural.json","evidence":{"packet_revision":"132a15367eca10630fc320aa7a411e6b81d91e3807e49fd495e8817f9bc80eee","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"mural--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"mural--reseller-or-partner--r2","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"mural--sales-contract--r3","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"mux","name":"Mux","category":"developer_tools","website":"https://www.mux.com","domains":["mux.com","dashboard.mux.com"],"summary":"To stop all Mux billing, delete your organization from the dashboard's organizations page; it can't be undone, so download what you need first. Prepaid plan cancellation is in Billing and Payments. Contract Orders renew unless cancelled at least 60 days before the term ends. Fees are non-refundable.","routes":[{"channel":"direct_web","label":"Delete the organization (stops all billing)","applies_to":"Any Mux organization billed directly by Mux: Free, Pay as you go, or prepaid Launch or Scale credits","who":"Someone who can open the organization in the Mux dashboard (the docs don't name a role)","method":"self_serve","start_url":"https://dashboard.mux.com/organizations/","steps":[{"do":"Download anything you want to keep first: master MP4 files through the API and any usage CSVs","expect":null},{"do":"If you owe a substantial amount on your current invoice, wait until the end of the billing cycle","expect":null},{"do":"Sign in and open your organizations page in the Mux dashboard","expect":null},{"do":"Select the ⋮ icon next to the organization and choose Delete","expect":null}],"confirm_by":"Not documented; check that the organization no longer appears on the organizations page and watch for the final invoice","effective":"Not stated. Mux says deleting the organization is not recoverable; usage is invoiced by billing cycle, so expect a final invoice for usage already accrued","notice":null,"refund":"All fees are non-refundable, except as the Terms state otherwise","fees":"No cancellation fee is stated. Termination doesn't relieve you of fees payable for the period before it; overdue amounts can carry interest at the lesser of 1.5% per month or the maximum permitted by law","source_ids":["s26","s27","s28","s29","s21","s3","s4","s6"]},{"channel":"direct_web","label":"Cancel a prepaid credit plan","applies_to":"Prepaid Launch or Scale credit plans billed directly by Mux, when you want to keep the organization","who":"The account owner who can open Billing and Payments in the dashboard (the public pages don't name a role)","method":"self_serve","start_url":"https://dashboard.mux.com/","steps":[{"do":"Sign in to the Mux dashboard and open the Billing area","expect":null},{"do":"Open the Billing and Payments section, where Mux says cancellation information is kept, and follow the steps for your plan","expect":null}],"confirm_by":"Not documented on the public pages; check the plan status in the Billing area of the dashboard","effective":"Not stated. Credits reset at the start of each billing cycle while you're subscribed to the credits plan","notice":"Not stated for self-serve plans. The Terms set 60 days' notice for auto-renewing Orders (see the contract route)","refund":"Fees are non-refundable except as the Terms state. If you terminate an Order for material breach, you get a pro-rated refund of prepaid fees for the rest of the Subscription Period","fees":"Fees payable for the period before termination still apply","source_ids":["s1","s2","s30","s3","s4","s5"]},{"channel":"sales_contract","label":"Custom contracts and Orders","applies_to":"Custom-priced contracts and Orders with a Subscription Period; custom pricing needs a quote from Mux","who":"The customer named on the Order (the Terms don't name a role)","method":"letter","start_url":null,"steps":[{"do":"Check your Order for its Subscription Period end date","expect":null},{"do":"Send written notice to Mux, Inc., Attn: Legal Team, 88 Stevenson Street, San Francisco, CA 94105, with a copy to notices@mux.com, at least 60 days before the current Subscription Period ends","expect":null}],"confirm_by":"Not documented on the public pages; keep a copy of the written notice you send","effective":"The end of the current Subscription Period if notice arrives in time; otherwise the Order renews for another period of the same length. Terminating the Terms by written notice leaves them in effect for the rest of any Subscription Period","notice":"At least sixty (60) days before the end of the current Subscription Period","refund":"Fees are non-refundable except as the Terms state; a pro-rated refund of prepaid fees applies only when you terminate an Order for material breach","fees":"Fees payable for the period before termination still apply. If Mux terminates an Order for your material breach, you pay unpaid fees for the rest of the Subscription Period","source_ids":["s7","s8","s9","s10","s31","s32","s3","s4","s5","s33"]}],"pay_less":[{"type":"downgrade","what":"If you expect to spend less than $40, Mux recommends staying on pay as you go instead of prepaid credits; pay as you go includes a $20 monthly usage credit. The docs don't say how to move from a prepaid plan back to pay as you go","evidence":"documented","source_ids":["s11","s12"]},{"type":"free_plan","what":"A Free plan with no credit card: 100K free delivery minutes a month, up to 10 videos stored, on-demand videos only. Usage CSV exports aren't available on it","evidence":"documented","source_ids":["s13","s34","s14"]}],"export":[{"data":"Original video files (the master version of each asset)","how":"Enable master access on each asset through the Mux API (not the dashboard); when its status is ready, download the MP4 from the temporary URL","format":"MP4 with the video track and primary audio track","limits":"Each master URL expires after 24 hours; you can enable master access again at any time. API only","source_ids":["s35","s36","s37"]},{"data":"Daily usage CSVs, with a row for each asset that generated usage (billing data, not the video files)","how":"Open the Usage section in your organization settings in the dashboard and enable usage exports; Mux then generates one daily usage CSV per calendar day","format":"CSV, one file per calendar day","limits":"Each file is available for download for 30 calendar days after it is generated; not available on the Free plan","source_ids":["s14","s15","s16","s17","s18"]}],"after_cancel":{"access_until":"Not stated. The Terms say that on termination you must stop all use of the Services","data_kept":"Deleting an organization is not recoverable. On termination, the Terms say any and all Customer Data may be permanently deleted; no retention period is stated","you_lose":["The organization's videos and data, if you delete the organization","Use of the Mux video and API services, which you must stop","Customer Data, which may be permanently deleted unless you have copied it first"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":null,"retention_step":null,"tips":["Mux can't pause an account in full: asset storage carries a per minute charge, so delete assets or the organization to stop it","Deleting the organization is Mux's suggested way to make sure you're no longer billed at all, and it can't be undone","Removing public playback IDs stops delivery, and disabling your own ingest methods prevents new ingest charges, but storage keeps billing","Storage is prorated by the percentage of the month a video is stored, so deleting assets sooner lowers the storage charge","Download master MP4s (API only, URLs expire after 24 hours) and usage CSVs before deleting anything"]},"sources":[{"id":"s1","url":"https://www.mux.com/terms","title":"Mux Terms of Service","publisher":"vendor","quote":"Information on cancellation can be found in the 'Billing and Payments' section of your Mux account.","supports":"cancellation is described in the Billing and Payments section of the dashboard"},{"id":"s2","url":"https://www.mux.com/docs/pricing/report-on-mux-costs","title":"Report on Mux costs","publisher":"vendor","quote":"You can find the Billing Breakdown in the Billing area of the Mux dashboard.","supports":"where billing information is in the dashboard"},{"id":"s3","url":"https://www.mux.com/terms","title":"Mux Terms of Service","publisher":"vendor","quote":"In no event will termination relieve you of your obligation to pay any fees payable for the period before termination.","supports":"fees for the period before termination still apply"},{"id":"s4","url":"https://www.mux.com/terms","title":"Mux Terms of Service","publisher":"vendor","quote":"All fees are non-refundable, except as expressly stated otherwise in these Terms.","supports":"the general refund position"},{"id":"s5","url":"https://www.mux.com/terms","title":"Mux Terms of Service","publisher":"vendor","quote":"If you terminate an Order for material breach, then we will provide you with a pro-rated refund of prepaid fees for the portion of the Subscription Period after termination","supports":"the pro-rated refund when terminating for breach"},{"id":"s6","url":"https://www.mux.com/terms","title":"Mux Terms of Service","publisher":"vendor","quote":"we may charge interest at the lesser of 1.5% per month or the maximum permitted by law","supports":"interest on overdue amounts"},{"id":"s7","url":"https://www.mux.com/terms","title":"Mux Terms of Service","publisher":"vendor","quote":"until canceled by us or you at least sixty (60) days before the end of the current Subscription Period.","supports":"the 60-day notice before an Order renews"},{"id":"s8","url":"https://www.mux.com/terms","title":"Mux Terms of Service","publisher":"vendor","quote":"Each Order will automatically renew for successive periods equal to the length of the initial Subscription Period","supports":"automatic renewal of Orders"},{"id":"s9","url":"https://www.mux.com/docs/pricing/overview","title":"Understanding Mux pricing","publisher":"vendor","quote":"a contract budget requires a quote from Mux.","supports":"custom contracts start with a quote from Mux"},{"id":"s10","url":"https://www.mux.com/terms","title":"Mux Terms of Service","publisher":"vendor","quote":"Notices to us should be sent to Mux, Inc., Attn: Legal Team, 88 Stevenson Street, San Francisco, CA 94105, with a copy to notices@mux.com","supports":"where written notice to Mux goes, with an email copy"},{"id":"s11","url":"https://www.mux.com/docs/pricing/overview","title":"Understanding Mux pricing","publisher":"vendor","quote":"You don't need to purchase pre-pay credits, if you expect your spend to be less than $40, we encourage you to stay on pay as you go.","supports":"pay as you go recommended under $40 of spend"},{"id":"s12","url":"https://www.mux.com/docs/pricing/overview","title":"Understanding Mux pricing","publisher":"vendor","quote":"Pay as you go also includes a $20 monthly usage credit.","supports":"the monthly credit on pay as you go"},{"id":"s13","url":"https://www.mux.com/pricing","title":"Mux Video pricing","publisher":"vendor","quote":"100K free monthly delivery minutes","supports":"the Free plan's monthly delivery allowance"},{"id":"s14","url":"https://www.mux.com/docs/pricing/export-usage-data-as-a-csv","title":"Export usage data as a CSV","publisher":"vendor","quote":"Mux Usage Exports are not available for accounts on the Free plan.","supports":"usage exports need a paid plan"},{"id":"s15","url":"https://www.mux.com/docs/pricing/export-usage-data-as-a-csv","title":"Export usage data as a CSV","publisher":"vendor","quote":"Navigate to the Usage section in your organization settings in the dashboard.","supports":"where to find usage exports"},{"id":"s16","url":"https://www.mux.com/docs/pricing/export-usage-data-as-a-csv","title":"Export usage data as a CSV","publisher":"vendor","quote":"Once enabled, Mux generates one daily usage CSV per calendar day","supports":"how the usage CSVs are generated"},{"id":"s17","url":"https://www.mux.com/docs/pricing/export-usage-data-as-a-csv","title":"Export usage data as a CSV","publisher":"vendor","quote":"a row for every asset that generated usage during the reporting period","supports":"what each CSV contains"},{"id":"s18","url":"https://www.mux.com/docs/pricing/export-usage-data-as-a-csv","title":"Export usage data as a CSV","publisher":"vendor","quote":"available for download for 30 calendar days after generation","supports":"how long each CSV can be downloaded"},{"id":"s19","url":"https://www.mux.com/terms","title":"Mux Terms of Service","publisher":"vendor","quote":"any and all Customer Data may be permanently deleted","supports":"Customer Data may be deleted"},{"id":"s20","url":"https://www.mux.com/terms","title":"Mux Terms of Service","publisher":"vendor","quote":"you must stop all use of the Services","supports":"use must stop when the account closes"},{"id":"s21","url":"https://www.mux.com/docs/pricing/export-usage-data-as-a-csv","title":"Export usage data as a CSV","publisher":"vendor","quote":"Invoices are generated based on usage accrued during the billing cycle, which is unique for each organization.","supports":"how the final usage bill is produced"},{"id":"s22","url":"https://www.mux.com/docs/pricing/overview","title":"Understanding Mux pricing","publisher":"vendor","quote":"Storage is prorated by the percentage of the month that the video is stored.","supports":"storage is charged by the time a video is stored"},{"id":"s23","url":"https://www.mux.com/docs/pricing/optimizing-video-costs","title":"Optimizing Mux Video costs","publisher":"vendor","quote":"you can effectively disable delivery by removing any public playback IDs.","supports":"removing playback IDs stops delivery"},{"id":"s24","url":"https://www.mux.com/docs/pricing/optimizing-video-costs","title":"Optimizing Mux Video costs","publisher":"vendor","quote":"asset storage carries a per minute charge.","supports":"storage keeps a per minute charge"},{"id":"s25","url":"https://www.mux.com/terms","title":"Mux Terms of Service","publisher":"vendor","quote":"If you want to preserve a copy, you should download or make a copy it before that time.","supports":"keep a copy of your data before it is deleted"},{"id":"s26","url":"https://www.mux.com/docs/pricing/optimizing-video-costs","title":"Optimizing Mux Video costs","publisher":"vendor","quote":"If you'd like to ensure you're no longer billed in any way, your best path may be to delete your organization.","supports":"deleting the organization stops all billing"},{"id":"s27","url":"https://www.mux.com/docs/pricing/optimizing-video-costs","title":"Optimizing Mux Video costs","publisher":"vendor","quote":"Head to your organizations page in the Mux Dashboard, select the ⋮ icon next to the relevant organization, and choose Delete.","supports":"the steps to delete an organization"},{"id":"s28","url":"https://www.mux.com/docs/pricing/optimizing-video-costs","title":"Optimizing Mux Video costs","publisher":"vendor","quote":"This action is not recoverable.","supports":"deleting the organization can't be undone"},{"id":"s29","url":"https://www.mux.com/docs/pricing/optimizing-video-costs","title":"Optimizing Mux Video costs","publisher":"vendor","quote":"If you have a substantial amount owed on your current invoice, you may need to wait until the end of the billing cycle before deleting your organization.","supports":"when to delete if a large invoice is open"},{"id":"s30","url":"https://www.mux.com/docs/pricing/overview","title":"Understanding Mux pricing","publisher":"vendor","quote":"Credits reset at the beginning of your billing cycle, as long as you're subscribed to that credits plan.","supports":"how prepaid credits reset"},{"id":"s31","url":"https://www.mux.com/terms","title":"Mux Terms of Service","publisher":"vendor","quote":"Either party may terminate these Terms by written notice at any time per the","supports":"termination by written notice"},{"id":"s32","url":"https://www.mux.com/terms","title":"Mux Terms of Service","publisher":"vendor","quote":"provided that the Terms will continue in effect for the duration of any Subscription Period","supports":"the Terms continue for the rest of a Subscription Period"},{"id":"s33","url":"https://www.mux.com/terms","title":"Mux Terms of Service","publisher":"vendor","quote":"If we terminate an Order for material breach, you will pay any unpaid fees covering the remainder of the Subscription Period.","supports":"fees owed if Mux terminates for breach"},{"id":"s34","url":"https://www.mux.com/pricing","title":"Mux Video pricing","publisher":"vendor","quote":"No credit card required to start using Mux.","supports":"the Free plan needs no card"},{"id":"s35","url":"https://www.mux.com/docs/guides/download-for-offline-editing","title":"Download for offline editing","publisher":"vendor","quote":"Enabling master access will create a temporary URL to the master version as an MP4 file.","supports":"master MP4 download"},{"id":"s36","url":"https://www.mux.com/docs/guides/download-for-offline-editing","title":"Download for offline editing","publisher":"vendor","quote":"The URL will expire after 24 hours, but you can enable master access on any asset at any time.","supports":"master URLs expire after 24 hours"},{"id":"s37","url":"https://www.mux.com/docs/guides/download-for-offline-editing","title":"Download for offline editing","publisher":"vendor","quote":"The methods described here are available only via the Mux API; you won't find these features in the Mux Dashboard.","supports":"master downloads are API only"},{"id":"s38","url":"https://www.mux.com/docs/pricing/optimizing-video-costs","title":"Optimizing Mux Video costs","publisher":"vendor","quote":"Mux is unable to provide any direct option to pause your account in full.","supports":"no full pause option"},{"id":"s39","url":"https://www.mux.com/docs/pricing/optimizing-video-costs","title":"Optimizing Mux Video costs","publisher":"vendor","quote":"disabling any external ingest methods should help to prevent any new billing caused by ingestion of assets.","supports":"disabling ingest prevents new ingest charges"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["The steps to cancel a prepaid credit plan aren't on Mux's public pages; the Terms point to the Billing and Payments section of the dashboard","Whether pay as you go and prepaid plans renew automatically, and how much notice they need, isn't stated","When access ends after cancelling a prepaid plan, and what happens to unused prepaid credits, isn't stated","Who in an organization can delete it, and what confirms the deletion, isn't stated in Mux's docs","The Terms don't say whether an email to notices@mux.com alone counts as written notice of non-renewal for contract Orders"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Added the documented way to stop all billing: delete the organization from the dashboard's organizations page (not recoverable; wait for the billing cycle to end if a large amount is owed)","Added master MP4 download through the API as an export, and dropped the note saying video download wasn't documented","Contract notice: added the full address and the copy to notices@mux.com; added that terminating the Terms leaves them in effect for the rest of a Subscription Period","Prepaid plans: added that credits reset each billing cycle; reworded the pay as you go item to what Mux says (recommended under $40, no documented downgrade steps)","Free plan: added no card needed and the 10-video storage cap; tips now say Mux can't pause an account in full","Re-checked the remaining route facts and quotes against the Terms and pricing docs; confirmed"]}},"page":"https://stackcut.io/cancel/mux","json":"https://stackcut.io/exits/mux.json","evidence":{"packet_revision":"19e667df84d8ec234010a6b66ceb690e8c5fe1a17bb70da44def52d5dc9a27bb","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"mux--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"mux--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"mux--sales-contract--r3","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"my_hours","name":"My Hours","category":"business_finance","website":"https://myhours.com","domains":["myhours.com","app.myhours.com","help.myhours.com"],"summary":"Only the account owner can cancel: in Settings, then the Subscription tab, choose Close account (access ends at once) or Downgrade to free. To cancel at the next renewal and keep access until then, the help center says to email support, though the Terms say email isn't accepted as cancellation.","routes":[{"channel":"direct_web","label":"Close the account in Settings","applies_to":"Paid Basic and Pro plans billed by My Hours, and free accounts","who":"The account owner","method":"self_serve","start_url":"https://help.myhours.com/en/articles/1359350-cancel-subscription-or-close-account","steps":[{"do":"Sign in as the account owner and open Settings, then the Subscription tab","expect":null},{"do":"Select the Close account option","expect":null}],"confirm_by":null,"effective":"Immediately. The subscription is cancelled and you lose access to the account","notice":null,"refund":"Monthly plans can be cancelled at any time. Annual plans: the remaining balance is non-refundable if you cancel before the yearly cycle is up. The pricing page also says My Hours issues a refund when an account with an active subscription was not used for a few months","fees":null,"source_ids":["s1","s2","s3","s10","s12","s21","s22"]},{"channel":"direct_web","label":"Cancel at renewal and keep access (email)","applies_to":"Paid Basic and Pro plans, when you want to cancel before the next renewal and keep access until then","who":"The account owner","method":"email","start_url":"https://help.myhours.com/en/articles/1359350-cancel-subscription-or-close-account","steps":[{"do":"Before the next renewal, email support@myhours.com from the account owner's address and ask to cancel the subscription","expect":null}],"confirm_by":null,"effective":"At the next renewal. The help article says you keep your access meanwhile","notice":"Send the request before the next renewal. No notice period is stated","refund":null,"fees":null,"source_ids":["s5","s9","s16"]},{"channel":"direct_web","label":"Downgrade to the free plan","applies_to":"Paid accounts that move to the free plan, which is limited to 5 active users","who":"The account owner","method":"self_serve","start_url":"https://app.myhours.com/account/downgrade","steps":[{"do":"Sign in as the account owner and open Settings, then the Subscription tab (or go straight to the downgrade page)","expect":null},{"do":"Choose Downgrade to free","expect":null}],"confirm_by":null,"effective":"The article doesn't say when the downgrade takes effect. It says all Pro functionalities, settings, and data will be removed","notice":null,"refund":null,"fees":null,"source_ids":["s1","s4","s7","s8","s23"]}],"pay_less":[{"type":"free_plan","what":"A free plan for teams of up to 5 active users, without the Pro features","evidence":"documented","source_ids":["s8","s7"]},{"type":"downgrade","what":"Move from Pro (9 USD per user per month, billed monthly) to Basic (5 USD), which covers core time tracking. The help center says to email support@myhours.com to change plans","evidence":"documented","source_ids":["s24","s25","s26","s32"]},{"type":"annual_billing","what":"Annual billing costs less: Basic is 4.00 USD and Pro 8.00 USD per user per month, billed yearly, against 5.00 and 9.00 USD billed monthly","evidence":"documented","source_ids":["s13","s15","s24","s25"]},{"type":"seat_reduction","what":"Remove users you no longer need. On monthly plans the charge changes proportionately; on annual plans you get a credit for the rest of that user's annual charge, applied to later renewal invoices","evidence":"documented","source_ids":["s14","s27","s28"]},{"type":"student_or_nonprofit","what":"Discounts for non-profit companies and larger teams","evidence":"documented","source_ids":["s29"]}],"export":[{"data":"Your account data, while the subscription is active","how":"The Terms allow export while the subscription is active. The steps for doing it are not documented on the pages checked","format":null,"limits":"Only during the active subscription","source_ids":["s18"]}],"after_cancel":{"access_until":"Immediately when you choose Close account","data_kept":"No period is given. The Terms say SPICA deletes your data at the end of the agreement, unless law requires retention, and may permanently delete data from inactive accounts without a paid subscription","you_lose":["Access to the account once it is closed","Pro features, settings and data after a downgrade to the free plan; Pro data such as budgets, rates and invoices is not restored if you upgrade to Pro again"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Only the account owner can cancel or downgrade a paid account, and the owner pays for all users","Close account ends the subscription and access at once. To keep access until the renewal, the help article says to email support instead","The Terms say email messages are not accepted as cancellation, which conflicts with the help article: keep support's written reply and check Settings, then Subscription, before the renewal date","Downgrading to the free plan removes all Pro functionalities, settings and data, and they are not restored if you upgrade again"]},"sources":[{"id":"s1","url":"https://help.myhours.com/en/articles/1359350-cancel-subscription-or-close-account","title":"Cancel subscription or close account","publisher":"vendor","quote":"For the paid accounts, the account owner needs to go to the Settings > Subscription tab to downgrade or close the account.","supports":"who can cancel, and where in the app"},{"id":"s2","url":"https://help.myhours.com/en/articles/1359350-cancel-subscription-or-close-account","title":"Cancel subscription or close account","publisher":"vendor","quote":"your subscription will be canceled immediately, and you will lose access to the account","supports":"when access ends after closing the account"},{"id":"s3","url":"https://help.myhours.com/en/articles/1359350-cancel-subscription-or-close-account","title":"Cancel subscription or close account","publisher":"vendor","quote":"Please note that once you select the 'Close account' option, your subscription will be canceled immediately, and you will lose access to the account.","supports":"the Close account option and that it cancels immediately"},{"id":"s4","url":"https://help.myhours.com/en/articles/1359350-cancel-subscription-or-close-account","title":"Cancel subscription or close account","publisher":"vendor","quote":"Downgrade to free","supports":"the menu option that downgrades to the free plan"},{"id":"s5","url":"https://help.myhours.com/en/articles/1359350-cancel-subscription-or-close-account","title":"Cancel subscription or close account","publisher":"vendor","quote":"If you wish to cancel your subscription before the next renewal (and keep your access meanwhile), contact us at support@myhours.com.","supports":"cancelling before the renewal by email, keeping access until then"},{"id":"s6","url":"https://help.myhours.com/en/articles/1359350-cancel-subscription-or-close-account","title":"Cancel subscription or close account","publisher":"vendor","quote":"The free accounts can be closed by the account owner in the Settings > Subscription tab","supports":"free accounts are closed by the owner in the same tab"},{"id":"s7","url":"https://help.myhours.com/en/articles/7958986-how-do-i-downgrade-to-the-free-plan","title":"How do I downgrade to the free plan?","publisher":"vendor","quote":"all Pro functionalities, settings, and data will be removed","supports":"what the downgrade removes"},{"id":"s8","url":"https://myhours.com/pricing","title":"My Hours pricing","publisher":"vendor","quote":"Limited to 5 active users.","supports":"the free plan limit"},{"id":"s9","url":"https://myhours.com/pricing","title":"My Hours pricing","publisher":"vendor","quote":"you'll be automatically charged each period (monthly or annually).","supports":"automatic renewal on paid plans"},{"id":"s10","url":"https://myhours.com/pricing","title":"My Hours pricing","publisher":"vendor","quote":"We issue a refund when My Hours account with active subscription was not being used for a few months.","supports":"the refund statement on the pricing page"},{"id":"s11","url":"https://myhours.com/pricing","title":"My Hours pricing","publisher":"vendor","quote":"PER USER PER MONTH (BILLED MONTHLY)","supports":"the monthly per-user price label"},{"id":"s12","url":"https://help.myhours.com/en/articles/1372381-subscription-and-pricing-basic-and-pro","title":"Subscription and pricing - Basic and Pro","publisher":"vendor","quote":"If you decide to cancel the annual plan before the yearly cycle is up, the remaining balance is non-refundable.","supports":"the annual plan refund position"},{"id":"s13","url":"https://help.myhours.com/en/articles/1372381-subscription-and-pricing-basic-and-pro","title":"Subscription and pricing - Basic and Pro","publisher":"vendor","quote":"Annual subscriptions are charged yearly at a rate of 4.00 USD per user per month (48.00 USD per year).","supports":"the Basic annual price"},{"id":"s14","url":"https://help.myhours.com/en/articles/1372381-subscription-and-pricing-basic-and-pro","title":"Subscription and pricing - Basic and Pro","publisher":"vendor","quote":"you will get a credit for the remaining portion of their annual subscription charge","supports":"the credit for removing users on annual plans"},{"id":"s15","url":"https://help.myhours.com/en/articles/1372381-subscription-and-pricing-basic-and-pro","title":"Subscription and pricing - Basic and Pro","publisher":"vendor","quote":"Annual subscriptions are charged yearly at a rate of 8.00 USD per user per month (96.00 USD per year).","supports":"the Pro annual price"},{"id":"s16","url":"https://myhours.com/legal/terms-of-use","title":"My Hours Terms of Use","publisher":"vendor","quote":"Email messages are not accepted as cancellation.","supports":"email is not accepted as a cancellation"},{"id":"s17","url":"https://myhours.com/legal/terms-of-use","title":"My Hours Terms of Use","publisher":"vendor","quote":"The customer is solely responsible for properly cancelling their account.","supports":"the customer must cancel the account themselves"},{"id":"s18","url":"https://myhours.com/legal/terms-of-use","title":"My Hours Terms of Use","publisher":"vendor","quote":"SPICA allows unhindered export of data during the time of active subscription.","supports":"export is allowed during the active subscription"},{"id":"s19","url":"https://myhours.com/legal/terms-of-use","title":"My Hours Terms of Use","publisher":"vendor","quote":"At the end of the agreement, SPICA will delete the user's data remaining on servers hosting the Cloud Service","supports":"deletion of data at the end of the agreement"},{"id":"s20","url":"https://myhours.com/legal/terms-of-use","title":"My Hours Terms of Use","publisher":"vendor","quote":"We reserve the right to permanently delete data from any inactive account","supports":"deletion of data from inactive accounts"},{"id":"s21","url":"https://help.myhours.com/en/articles/1372381-subscription-and-pricing-basic-and-pro","title":"Subscription and pricing - Basic and Pro","publisher":"vendor","quote":"You can cancel the monthly plan at any time.","supports":"monthly plans can be cancelled at any time"},{"id":"s22","url":"https://help.myhours.com/en/articles/1372381-subscription-and-pricing-basic-and-pro","title":"Subscription and pricing - Basic and Pro","publisher":"vendor","quote":"The payment is made by the account owner for all users in the account.","supports":"the account owner pays for all users"},{"id":"s23","url":"https://help.myhours.com/en/articles/7958986-how-do-i-downgrade-to-the-free-plan","title":"How do I downgrade to the free plan?","publisher":"vendor","quote":"The account owners can downgrade the account to the free version here: https://app.myhours.com/account/downgrade","supports":"the downgrade page and that owners do it"},{"id":"s24","url":"https://help.myhours.com/en/articles/1372381-subscription-and-pricing-basic-and-pro","title":"Subscription and pricing - Basic and Pro","publisher":"vendor","quote":"Monthly subscriptions are charged monthly at a rate of 5.00 USD per user.","supports":"the Basic monthly price"},{"id":"s25","url":"https://help.myhours.com/en/articles/1372381-subscription-and-pricing-basic-and-pro","title":"Subscription and pricing - Basic and Pro","publisher":"vendor","quote":"Monthly subscriptions are charged monthly at a rate of 9.00 USD per user.","supports":"the Pro monthly price"},{"id":"s26","url":"https://help.myhours.com/en/articles/1372381-subscription-and-pricing-basic-and-pro","title":"Subscription and pricing - Basic and Pro","publisher":"vendor","quote":"Please send us an email at support@myhours.com to request a subscription plan update.","supports":"plan changes are requested by email"},{"id":"s27","url":"https://help.myhours.com/en/articles/1372381-subscription-and-pricing-basic-and-pro","title":"Subscription and pricing - Basic and Pro","publisher":"vendor","quote":"You can add or remove users at any time; your monthly charge will simply reflect the change proportionately.","supports":"removing users lowers the monthly charge"},{"id":"s28","url":"https://help.myhours.com/en/articles/1372381-subscription-and-pricing-basic-and-pro","title":"Subscription and pricing - Basic and Pro","publisher":"vendor","quote":"it will be deducted from your upcoming subscription renewal invoices","supports":"annual-plan credits go against later renewal invoices"},{"id":"s29","url":"https://myhours.com/pricing","title":"My Hours pricing","publisher":"vendor","quote":"We offer discounts to non-profit companies and larger teams.","supports":"the non-profit and larger-team discount"},{"id":"s30","url":"https://help.myhours.com/en/articles/7958986-how-do-i-downgrade-to-the-free-plan","title":"How do I downgrade to the free plan?","publisher":"vendor","quote":"will not be restored if you upgrade to Pro again","supports":"Pro data is not restored after a later upgrade"},{"id":"s31","url":"https://myhours.com/legal/terms-of-use","title":"My Hours Terms of Use","publisher":"vendor","quote":"Accounts with active paid subscriptions are exempt from this data deletion policy.","supports":"inactive-account deletion applies only to accounts without a paid subscription"},{"id":"s32","url":"https://myhours.com/pricing","title":"My Hours pricing","publisher":"vendor","quote":"For teams that only need core time tracking.","supports":"what the Basic plan covers"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["The help article for closing the account shows the screens as images, so the wording on each screen and any confirmation message are not documented","How a cancellation sent to support by email is confirmed is not documented, and the Terms say email messages are not accepted as cancellation","When a downgrade to the free plan takes effect (at once or at the end of the paid period) is not stated in the help article","Steps and file formats for exporting time data are not documented on the help pages checked","The Terms do not give a period for keeping data after the account closes"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Email route: the help article says you keep access until the renewal; set that as when it takes effect, and removed an invented 'ask for written confirmation' step","Downgrade route: added the documented downgrade page and widened it to all paid accounts; said the timing isn't documented","Added that monthly plans can be cancelled any time and that the owner pays for all users","Pay less: added Pro-to-Basic downgrade, monthly vs annual prices, proportional seat changes on monthly plans, and the non-profit discount","Added that Pro data isn't restored after a later upgrade, and quoted the full help-article sentences","No App Store, Google Play, marketplace or contract billing is documented; the Enterprise plan has custom pricing with no published contract terms"]}},"page":"https://stackcut.io/cancel/my_hours","json":"https://stackcut.io/exits/my_hours.json","evidence":{"packet_revision":"380518aec1a87c6ca072571a8f65543df05735144e386f0fa23cdd902a8c7557","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"my-hours--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"my-hours--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"my-hours--direct-web--r3","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"mycase","name":"8am MyCase","category":"business_finance","website":"https://www.mycase.com","domains":["mycase.com"],"summary":"An admin with billing access opens Settings, Firm Settings, Billing and selects Cancel Subscription at the bottom, before the renewal or trial end date. Access lasts to the end of the billing cycle, then 30 days read-only for exporting; then data may be deleted. Renewed charges aren't refunded.","routes":[{"channel":"direct_web","applies_to":"Monthly and annual 8am MyCase subscriptions, and free trials","who":"An admin user with access to billing preferences","method":"self_serve","start_url":null,"steps":[{"do":"Log in as an admin user and click your initials or profile picture in the top-right corner","expect":"Settings"},{"do":"Go to Settings, then Firm Settings, then Billing","expect":"the Billing page"},{"do":"Scroll to the bottom of the Billing page and select Cancel Subscription","expect":null},{"do":"Follow the on-screen instructions to finalize the cancellation","expect":null}],"confirm_by":null,"effective":"The subscription doesn't renew; you keep full access until the end of the current billing cycle, then the account is read-only for 30 days (export only), after which the account and data may be permanently deleted","notice":"No advance notice: 8am's Terms say a cancelled subscription ends just before the next renewal date. Complete the cancellation before the renewal date (or before the trial ends) to avoid the next charge","refund":"Monthly or annual charges are non-refundable if the cancellation isn't completed before the next billing cycle or trial end date; 8am's Terms give no full or partial refund for ending a subscription before its term expires","fees":"Users still active on the renewal date are billed for the next cycle","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s26","s28","s29","s30"]}],"pay_less":[{"type":"seat_reduction","what":"Deactivate firm users you no longer need before the renewal date: the number of active users on that date sets the next cycle's charges","evidence":"documented","source_ids":["s13","s14"]},{"type":"annual_billing","what":"Annual billing saves almost 15% (Pro: $100 per user a month billed annually, versus $120 monthly). Switch in Settings, Firm Settings, Billing: under Billing Plan, click Edit Subscription","evidence":"documented","source_ids":["s15","s16","s17","s18"]},{"type":"downgrade","what":"The Basic tier costs $60 per user a month ($50 billed annually), against $120 for Pro","evidence":"documented","source_ids":["s19","s20","s16"]}],"export":[{"data":"Contacts, cases, and a Full Data Backup of firm data (appointments, cases, clients, companies, expenses, time entries, trust activity and more)","how":"Open Settings (bottom of the left navigation bar), choose Import/Export, then export Contacts or Cases, or run a Full Backup","format":"CSV files; the Full Backup is a ZIP folder of CSV files","limits":"One Full Data Backup per day. Documents and invoices aren't in the backup: download invoice PDFs and documents separately. After cancelling, you have 30 days of read-only access to export","source_ids":["s21","s22","s23","s24","s25","s11","s7"]}],"after_cancel":{"access_until":"The end of the current billing cycle, followed by 30 days of read-only access for exporting","data_kept":"30 days in read-only mode after the billing cycle ends; after that, the account and its data may be permanently deleted","you_lose":["Everything except exporting during the 30-day read-only period","The account and firm data, which may be permanently deleted after those 30 days"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancel on the Billing page: MyCase's help says support can't process cancellations for you, even though 8am's Terms also mention emailing Customer Support","Only an admin with access to billing preferences can cancel","Cancel before the renewal date; once a new cycle is charged it isn't refunded","Run a Full Backup and download documents and invoice PDFs before the 30-day read-only period ends"]},"sources":[{"id":"s1","url":"https://supportcenter.mycase.com/en/articles/17037222-how-do-i-cancel-my-8am-mycase-subscription-and-what-happens-afterward","title":"How do I cancel my 8am MyCase subscription and what happens afterward?","publisher":"vendor","quote":"Only admin users with access to billing preferences can cancel their MyCase subscription.","supports":"who can cancel"},{"id":"s2","url":"https://supportcenter.mycase.com/en/articles/17037222-how-do-i-cancel-my-8am-mycase-subscription-and-what-happens-afterward","title":"How do I cancel my 8am MyCase subscription and what happens afterward?","publisher":"vendor","quote":"Click on your initials or profile picture in the top-right corner.","supports":"where the flow starts"},{"id":"s3","url":"https://supportcenter.mycase.com/en/articles/17037222-how-do-i-cancel-my-8am-mycase-subscription-and-what-happens-afterward","title":"How do I cancel my 8am MyCase subscription and what happens afterward?","publisher":"vendor","quote":"Go to Settings > Firm Settings > Billing.","supports":"the Billing page"},{"id":"s4","url":"https://supportcenter.mycase.com/en/articles/17037222-how-do-i-cancel-my-8am-mycase-subscription-and-what-happens-afterward","title":"How do I cancel my 8am MyCase subscription and what happens afterward?","publisher":"vendor","quote":"Scroll to the bottom of the Billing page and select Cancel Subscription.","supports":"the Cancel Subscription step"},{"id":"s5","url":"https://supportcenter.mycase.com/en/articles/17037222-how-do-i-cancel-my-8am-mycase-subscription-and-what-happens-afterward","title":"How do I cancel my 8am MyCase subscription and what happens afterward?","publisher":"vendor","quote":"Follow the on-screen instructions to finalize the cancellation.","supports":"finishing the flow"},{"id":"s6","url":"https://supportcenter.mycase.com/en/articles/17037222-how-do-i-cancel-my-8am-mycase-subscription-and-what-happens-afterward","title":"How do I cancel my 8am MyCase subscription and what happens afterward?","publisher":"vendor","quote":"You retain full access to your account until the end of your current billing cycle.","supports":"when access ends"},{"id":"s7","url":"https://supportcenter.mycase.com/en/articles/17037222-how-do-i-cancel-my-8am-mycase-subscription-and-what-happens-afterward","title":"How do I cancel my 8am MyCase subscription and what happens afterward?","publisher":"vendor","quote":"After this period your MyCase account enters a 30-day read-only mode, during which you can export data but cannot perform other actions.","supports":"the 30-day read-only period"},{"id":"s8","url":"https://supportcenter.mycase.com/en/articles/17037222-how-do-i-cancel-my-8am-mycase-subscription-and-what-happens-afterward","title":"How do I cancel my 8am MyCase subscription and what happens afterward?","publisher":"vendor","quote":"After 30 days, your account and data may be permanently deleted.","supports":"deletion after 30 days"},{"id":"s9","url":"https://supportcenter.mycase.com/en/articles/17037222-how-do-i-cancel-my-8am-mycase-subscription-and-what-happens-afterward","title":"How do I cancel my 8am MyCase subscription and what happens afterward?","publisher":"vendor","quote":"Charges for monthly or annual plans are non-refundable if cancellation is not completed before the next billing cycle or trial end date.","supports":"the refund rule and timing"},{"id":"s10","url":"https://supportcenter.mycase.com/en/articles/12640121-how-should-i-manage-user-counts-and-cancellations-to-optimize-billing-before-subscription-renewals","title":"How should I manage user counts and cancellations to optimize billing before subscription renewals?","publisher":"vendor","quote":"To discontinue your account and avoid renewal charges, submit your cancellation request before the renewal date.","supports":"cancel before the renewal date"},{"id":"s11","url":"https://supportcenter.mycase.com/en/articles/17037222-how-do-i-cancel-my-8am-mycase-subscription-and-what-happens-afterward","title":"How do I cancel my 8am MyCase subscription and what happens afterward?","publisher":"vendor","quote":"Note that invoice PDFs and documents must be downloaded manually.","supports":"documents and invoices are downloaded separately"},{"id":"s12","url":"https://supportcenter.mycase.com/en/articles/12640121-how-should-i-manage-user-counts-and-cancellations-to-optimize-billing-before-subscription-renewals","title":"How should I manage user counts and cancellations to optimize billing before subscription renewals?","publisher":"vendor","quote":"While your subscription will not renew, you will retain access until the end of your current billing cycle.","supports":"the subscription doesn't renew"},{"id":"s13","url":"https://supportcenter.mycase.com/en/articles/12640121-how-should-i-manage-user-counts-and-cancellations-to-optimize-billing-before-subscription-renewals","title":"How should I manage user counts and cancellations to optimize billing before subscription renewals?","publisher":"vendor","quote":"To avoid being charged for unnecessary user accounts, deactivate any users you no longer need before the renewal date.","supports":"deactivating users before renewal"},{"id":"s14","url":"https://supportcenter.mycase.com/en/articles/12640121-how-should-i-manage-user-counts-and-cancellations-to-optimize-billing-before-subscription-renewals","title":"How should I manage user counts and cancellations to optimize billing before subscription renewals?","publisher":"vendor","quote":"The total number of active users in your account on the renewal date determines the charges for your next billing cycle.","supports":"active users on the renewal date are billed"},{"id":"s15","url":"https://supportcenter.mycase.com/en/articles/9369812-how-much-does-mycase-cost","title":"How much does MyCase cost?","publisher":"vendor","quote":"At $1200 per user/year (Pro tier on annual), this is almost a 15% savings","supports":"the annual saving"},{"id":"s16","url":"https://supportcenter.mycase.com/en/articles/9369812-how-much-does-mycase-cost","title":"How much does MyCase cost?","publisher":"vendor","quote":"$120 per user/month on the Pro (default) tier","supports":"the monthly Pro price"},{"id":"s17","url":"https://supportcenter.mycase.com/en/articles/9369812-how-much-does-mycase-cost","title":"How much does MyCase cost?","publisher":"vendor","quote":"$100 per user/month on the Pro (default) tier, billed annually","supports":"the annual Pro price"},{"id":"s18","url":"https://supportcenter.mycase.com/en/articles/9369804-how-do-i-switch-to-an-annual-subscription","title":"How do I switch to an annual subscription?","publisher":"vendor","quote":"Under the Billing Plan section, click Edit Subscription.","supports":"how to switch to annual"},{"id":"s19","url":"https://supportcenter.mycase.com/en/articles/9369812-how-much-does-mycase-cost","title":"How much does MyCase cost?","publisher":"vendor","quote":"$60 per user/month on the Basic tier","supports":"the Basic tier price"},{"id":"s20","url":"https://supportcenter.mycase.com/en/articles/9369812-how-much-does-mycase-cost","title":"How much does MyCase cost?","publisher":"vendor","quote":"$50 per user/month on the Basic tier, billed annually","supports":"the annual Basic price"},{"id":"s21","url":"https://supportcenter.mycase.com/en/articles/9370346-how-do-i-get-my-data-out-of-mycase","title":"How Do I Get My Data Out of MyCase","publisher":"vendor","quote":"You can export nearly all of your data from the system using our contact & case export spreadsheets or our on-demand Full Data Backup tool.","supports":"what can be exported"},{"id":"s22","url":"https://supportcenter.mycase.com/en/articles/9370346-how-do-i-get-my-data-out-of-mycase","title":"How Do I Get My Data Out of MyCase","publisher":"vendor","quote":"Select the Import/Export section in the menu on the left.","supports":"where exports are made"},{"id":"s23","url":"https://supportcenter.mycase.com/en/articles/9370346-how-do-i-get-my-data-out-of-mycase","title":"How Do I Get My Data Out of MyCase","publisher":"vendor","quote":"When you run a Full Backup, MyCase will create a ZIP folder that contains various CSV files.","supports":"the backup format"},{"id":"s24","url":"https://supportcenter.mycase.com/en/articles/9370346-how-do-i-get-my-data-out-of-mycase","title":"How Do I Get My Data Out of MyCase","publisher":"vendor","quote":"The only items the full data backup does not include are documents and invoices.","supports":"what the backup leaves out"},{"id":"s25","url":"https://supportcenter.mycase.com/en/articles/9370346-how-do-i-get-my-data-out-of-mycase","title":"How Do I Get My Data Out of MyCase","publisher":"vendor","quote":"You will only be able to create one Full Data Backup per day.","supports":"the backup limit"},{"id":"s26","url":"https://supportcenter.mycase.com/en/articles/17037222-how-do-i-cancel-my-8am-mycase-subscription-and-what-happens-afterward","title":"How do I cancel my 8am MyCase subscription and what happens afterward?","publisher":"vendor","quote":"cancellations must be completed through the self-service options in your account settings.","supports":"cancelling is self-service only"},{"id":"s27","url":"https://supportcenter.mycase.com/en/articles/17037222-how-do-i-cancel-my-8am-mycase-subscription-and-what-happens-afterward","title":"How do I cancel my 8am MyCase subscription and what happens afterward?","publisher":"vendor","quote":"Perform a full backup to export data into spreadsheets.","supports":"export before the read-only period ends"},{"id":"s28","url":"https://www.8am.com/terms-of-service/","title":"8am Terms of Service","publisher":"vendor","quote":"Our Services are subscription-based (unless otherwise stated in your Order) and will automatically renew on a monthly or annual basis.","supports":"automatic monthly or annual renewal"},{"id":"s29","url":"https://www.8am.com/terms-of-service/","title":"8am Terms of Service","publisher":"vendor","quote":"You may terminate your subscription at any time through your Account or by emailing Customer Support, in which event your subscription will end immediately prior to your next renewal date","supports":"a cancelled subscription ends just before the next renewal date"},{"id":"s30","url":"https://www.8am.com/terms-of-service/","title":"8am Terms of Service","publisher":"vendor","quote":"You will not be entitled to a full or partial refund if your subscription is terminated before the subscription term expires","supports":"no refund for ending a subscription early"},{"id":"s31","url":"https://supportcenter.mycase.com/en/articles/17037222-how-do-i-cancel-my-8am-mycase-subscription-and-what-happens-afterward","title":"How do I cancel my 8am MyCase subscription and what happens afterward?","publisher":"vendor","quote":"Support cannot process cancellations on your behalf.","supports":"support can't cancel for you"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["MyCase's help says support can't process cancellations, while 8am's Terms of Service (linked from mycase.com) say you can end a subscription by emailing Customer Support; which applies to MyCase isn't clear","How to move to a cheaper tier (for example, Pro to Basic) isn't described in MyCase's help center","Whether MyCase sends a confirmation email after cancelling isn't stated"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked every route fact against MyCase's cancel, user-count, pricing, annual-billing and export articles: admin-only cancelling, the menu path, access to the end of the cycle, the 30-day read-only period and the refund rule are confirmed","Added 8am's Terms of Service, which mycase.com links as its terms: subscriptions renew automatically and a cancelled one ends just before the next renewal date, with no notice period and no refund for ending early (s28-s30); dropped the open note about the Terms","Tips: support can't process cancellations (s31); noted that 8am's Terms also mention emailing Customer Support","Export: removed 'accounts' from the backup contents, which the export article doesn't list; corrected the s7 quote to the page's wording ('during which')"]}},"page":"https://stackcut.io/cancel/mycase","json":"https://stackcut.io/exits/mycase.json","evidence":{"packet_revision":"39ee33d0b1a4e7518140a40a8517a600fabbeb4a7ecb7cd99dc2b9c502948fb9","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"mycase--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"myfitnesspal","name":"MyFitnessPal","category":"health_fitness","website":"https://www.myfitnesspal.com","domains":["myfitnesspal.com"],"summary":"On the website, open Settings, then Subscription Settings, and switch Auto-Renewal to Off; Apple or Google Play subscriptions cancel there. Do it more than 24 hours before renewal. Premium lasts to the period's end, then the account turns free. Purchases are non-refundable; export data first (Premium-only).","routes":[{"channel":"direct_web","applies_to":"Premium and Premium+ subscriptions bought on myfitnesspal.com","who":"The account holder, logged in with the same email and password as the app","method":"self_serve","start_url":"https://www.myfitnesspal.com","steps":[{"do":"Log in to the MyFitnessPal website","expect":null},{"do":"Click Settings, then Subscription Settings","expect":"Auto-Renewal"},{"do":"Set the Auto-Renewal toggle at the bottom from On to Off","expect":null}],"confirm_by":"The Auto-Renewal toggle in Subscription Settings shows Off","effective":"Premium features stay available until the end of the current paid period; then the account becomes a free subscription","notice":"Cancel more than 24 hours before renewal; later cancellations may still renew","refund":"All Premium purchases are final and non-refundable except at MyFitnessPal's discretion; outside the US you may be entitled to a full refund within 14 days of signing up","fees":null,"source_ids":["s1","s2","s3","s4","s5","s8","s9","s11"]},{"channel":"apple_app_store","applies_to":"Premium subscriptions bought in the MyFitnessPal iOS app (billed by Apple)","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":"https://account.apple.com/account/manage/section/subscriptions","steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then MyFitnessPal","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription (you may need to scroll down)","expect":null}],"confirm_by":"In Subscriptions there is no Cancel button, or an expiration message in red text","effective":"Premium features stay available until the end of the current paid period","notice":"Cancel more than 24 hours before renewal; later cancellations may still renew","refund":"All Premium purchases are final and non-refundable except at MyFitnessPal's discretion; refunds may also be limited by the app store","fees":null,"source_ids":["s1","s4","s5","s7","s9","s17","s18","s13"]},{"channel":"google_play","applies_to":"Premium subscriptions bought in the MyFitnessPal Android app (billed by Google Play)","who":"The Google Account that bought the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to your subscriptions in Google Play, signed in to the Google Account that pays","expect":"MyFitnessPal"},{"do":"Next to MyFitnessPal, click Manage, then Cancel subscription","expect":"a confirmation pop-up asking for a reason"},{"do":"Select a reason, then click Continue","expect":null}],"confirm_by":null,"effective":"Premium features stay available until the end of the current paid period","notice":"Cancel more than 24 hours before renewal; later cancellations may still renew","refund":"All Premium purchases are final and non-refundable except at MyFitnessPal's discretion; refunds may also be limited by the app store","fees":null,"source_ids":["s1","s4","s5","s6","s9","s19","s20","s13"]}],"pay_less":[{"type":"free_plan","what":"When Premium ends the account stays as a free MyFitnessPal subscription","evidence":"documented","source_ids":["s12"]},{"type":"downgrade","what":"Downgrade instead of cancelling, where a lower plan is offered; the terms say a downgrade takes effect at the end of the billing period","evidence":"documented","source_ids":["s11"]}],"export":[{"data":"Meal-level nutrition details, progress history (weight and measurements) and exercise history","how":"On the website open Reports, choose Export and a date range; in the apps open More, then Progress or Nutrition, and tap the Export icon. The files are emailed to you","format":"CSV files in a single zip folder, sent by email","limits":"Only Premium and Premium+ subscribers can export, so do it before Premium ends","source_ids":["s14","s15","s16"]}],"after_cancel":{"access_until":"The end of the current paid subscription period","data_kept":"The account remains and becomes a free subscription","you_lose":["Premium and Premium+ features, including data export"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancel on the platform you paid on: the website, the Apple App Store or Google Play","Cancelling less than 24 hours before renewal may not stop the renewal","Deleting the app does not cancel the subscription","Export your data before Premium ends; export is a Premium feature"]},"sources":[{"id":"s1","url":"https://support.myfitnesspal.com/hc/en-us/articles/360032625371-How-to-cancel-your-Premium-subscription-renewal","title":"How to cancel your Premium subscription renewal","publisher":"vendor","quote":"Please note that you must process a request to cancel your renewal using the same platform on which you originally paid.","supports":"cancel on the platform you paid on"},{"id":"s2","url":"https://support.myfitnesspal.com/hc/en-us/articles/360032625371-How-to-cancel-your-Premium-subscription-renewal","title":"How to cancel your Premium subscription renewal","publisher":"vendor","quote":"Click Settings, then click Subscription Settings.","supports":"where the web flow starts"},{"id":"s3","url":"https://support.myfitnesspal.com/hc/en-us/articles/360032625371-How-to-cancel-your-Premium-subscription-renewal","title":"How to cancel your Premium subscription renewal","publisher":"vendor","quote":"Set the Auto-Renewal toggle at the bottom from On to Off to opt out of Premium at the end of your current billing cycle.","supports":"the web cancel step"},{"id":"s4","url":"https://support.myfitnesspal.com/hc/en-us/articles/360032625371-How-to-cancel-your-Premium-subscription-renewal","title":"How to cancel your Premium subscription renewal","publisher":"vendor","quote":"If you cancel less than 24 hours before the renewal, your membership or subscription may still renew.","supports":"notice before renewal"},{"id":"s5","url":"https://support.myfitnesspal.com/hc/en-us/articles/360032625371-How-to-cancel-your-Premium-subscription-renewal","title":"How to cancel your Premium subscription renewal","publisher":"vendor","quote":"Premium features will remain available to you until the end of your current paid subscription period, regardless of when you cancel the automatic renewal.","supports":"when access ends"},{"id":"s6","url":"https://support.myfitnesspal.com/hc/en-us/articles/360032625371-How-to-cancel-your-Premium-subscription-renewal","title":"How to cancel your Premium subscription renewal","publisher":"vendor","quote":"Subscriptions purchased via our Android app are managed in your Google Play Store account controls.","supports":"the Google Play route"},{"id":"s7","url":"https://www.myfitnesspal.com/terms-of-service","title":"MyFitnessPal Terms of Service","publisher":"vendor","quote":"If you signed up through the Google Play or Apple App Store, you may cancel your subscription through the App Provider.","supports":"the Apple and Google Play routes"},{"id":"s8","url":"https://www.myfitnesspal.com/terms-of-service","title":"MyFitnessPal Terms of Service","publisher":"vendor","quote":"If you reside outside of the United States, you may be entitled to change your mind and receive a full refund within fourteen (14) days of signing up.","supports":"14-day refund outside the US"},{"id":"s9","url":"https://www.myfitnesspal.com/terms-of-service","title":"MyFitnessPal Terms of Service","publisher":"vendor","quote":"All purchases of Premium Services are final and non-refundable, except at our sole discretion.","supports":"no refunds"},{"id":"s10","url":"https://www.myfitnesspal.com/terms-of-service","title":"MyFitnessPal Terms of Service","publisher":"vendor","quote":"Please also be aware that deleting the App from your device also does not result in the cancellation of your subscription.","supports":"the delete-the-app tip"},{"id":"s11","url":"https://www.myfitnesspal.com/terms-of-service","title":"MyFitnessPal Terms of Service","publisher":"vendor","quote":"The cancellation or downgrade of a subscription will go into effect at the end of your billing period","supports":"when a cancellation or downgrade takes effect"},{"id":"s12","url":"https://www.myfitnesspal.com/terms-of-service","title":"MyFitnessPal Terms of Service","publisher":"vendor","quote":"When your subscription ends, your account will remain and become a free subscription.","supports":"the free plan after cancelling"},{"id":"s13","url":"https://www.myfitnesspal.com/terms-of-service","title":"MyFitnessPal Terms of Service","publisher":"vendor","quote":"Please be aware our ability to give refunds may be restricted or otherwise constrained by App Providers (defined below) or other third parties.","supports":"app-store refund limits"},{"id":"s14","url":"https://support.myfitnesspal.com/hc/en-us/articles/360032273352-Data-Export-FAQs","title":"Export your nutrition, progress, and exercise data","publisher":"vendor","quote":"Data Export is available to Premium and Premium+ subscribers.","supports":"export is Premium-only"},{"id":"s15","url":"https://support.myfitnesspal.com/hc/en-us/articles/360032273352-Data-Export-FAQs","title":"Export your nutrition, progress, and exercise data","publisher":"vendor","quote":"MyFitnessPal emails your data as CSV files inside a single zip folder.","supports":"export format and delivery"},{"id":"s16","url":"https://support.myfitnesspal.com/hc/en-us/articles/360032273352-Data-Export-FAQs","title":"Export your nutrition, progress, and exercise data","publisher":"vendor","quote":"Every export includes three files, covering different parts of your MyFitnessPal history.","supports":"what the export contains"},{"id":"s17","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"s18","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"s19","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"the Google Play steps"},{"id":"s20","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.","supports":"the reason pop-up before the final step"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Whether the web flow shows offers or asks why is not documented, and no confirmation email is mentioned","Monthly versus annual prices were not researched","Which downgrades are offered (for example Premium+ to Premium) isn't documented; the terms mention downgrades only in general"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Downgrade offer: dropped 'Premium+ to Premium', which no official page states; kept the terms' general downgrade rule"]}},"delete_account":{"url":"https://www.myfitnesspal.com/en/account/confirm_delete","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/myfitnesspal","json":"https://stackcut.io/exits/myfitnesspal.json","evidence":{"packet_revision":"d4b86cbc740982b33894d45909dee1bdedf20a2874edf96d0a306724b29447af","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"myfitnesspal--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"myfitnesspal--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"myfitnesspal--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"n8n","name":"n8n","category":"productivity","website":"https://n8n.io","domains":["n8n.io","n8n.cloud"],"summary":"The instance owner opens the Admin Panel (app.n8n.cloud/manage), Manage tab, Cancel plan. The workspace runs to the end of the paid period, then workflows stop and the instance is deleted; data is kept 90 days. Annual plans aren't refunded; monthly payments can be refunded within 14 days. Export workflows first.","routes":[{"channel":"direct_web","label":"In the Admin Panel","applies_to":"n8n Cloud Starter and Pro plans billed by n8n, monthly or annually","who":"The instance owner (only the owner can open the Admin Panel)","method":"self_serve","start_url":"https://app.n8n.cloud/manage","steps":[{"do":"Sign in to n8n, then in the left-side panel scroll down and select Admin Panel (or go straight to app.n8n.cloud/manage)","expect":"the Manage tab"},{"do":"In the Manage tab, click Cancel plan","expect":null},{"do":"Follow the steps that appear on screen to finish","expect":null}],"confirm_by":null,"effective":"The plan does not renew: the workspace keeps working to the end of the period already paid (monthly: the end of that month; annual: the end of the annual term). Then workflows stop running and the instance is stopped and deleted","notice":null,"refund":"Monthly plans: that month's payment is refunded if you ask within 14 days of the billing date and the account is cancelled. Annual plans are non-refundable, with no pro-rata refunds","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s11","s12","s14","s15","s18","s19","s20","s21"]},{"channel":"direct_web","label":"By email","applies_to":"Any n8n Cloud subscription under the Self-Serve Terms, for example when you can't reach the Admin Panel","who":"The account holder","method":"email","start_url":null,"steps":[{"do":"Email support@n8n.io from the account's email address and ask to cancel the subscription; name the workspace","expect":null}],"confirm_by":null,"effective":"Access continues to the end of the paid period; no further payments are taken","notice":null,"refund":"Monthly plans: a refund of that month's payment if requested within 14 days of the billing date. Annual plans are non-refundable","fees":null,"source_ids":["s16","s14","s15","s18"]},{"channel":"sales_contract","label":"Enterprise (Master Enterprise Terms)","applies_to":"n8n Enterprise subscriptions bought on an Order Form under the n8n Master Enterprise Terms","who":"The customer organization, by written notice","method":"email","start_url":null,"steps":[{"do":"Check your Order Form for the term: after the initial term the agreement renews automatically for 12-month periods at n8n's then-current list price","expect":null},{"do":"At least 30 days before the current term ends, send written notice of non-renewal by email to both legal@n8n.io and success@n8n.io (clause 17.1 of the Master Enterprise Terms, unless your agreement sets other addresses); keep a copy","expect":null}],"confirm_by":"The sent email: notices count as received when transmitted (or when business hours resume)","effective":"The agreement ends at the end of the current term instead of renewing","notice":"Written notice of non-renewal at least 30 days before the end of the current term","refund":"Fees are non-cancellable and non-refundable unless the agreement expressly says otherwise","fees":"Business and Enterprise overages can be invoiced automatically 45 days after they occur if there's no response or upgrade path","source_ids":["s35","s36","s37","s38","s40","s44","s48"]}],"pay_less":[{"type":"downgrade","what":"Move from Pro to Starter: Admin Panel, Change plan, choose the plan. On a monthly plan the new price applies from the next billing date; the plan-change article says an annual downgrade is prorated, with any excess credited toward your next payment after the new term ends, but the Self-Serve Terms say only monthly services can be downgraded. Downgrading can lose features or data","evidence":"documented","source_ids":["s24","s25","s26","s39","s46"]},{"type":"annual_billing","what":"Paying annually saves 17% compared with monthly billing (annual payments are non-refundable)","evidence":"documented","source_ids":["s27","s15"]},{"type":"free_plan","what":"Self-host the free Community edition instead, with almost the complete feature set; you provide and manage the server yourself","evidence":"documented","source_ids":["s28","s29"]}],"export":[{"data":"All workflows in the Cloud instance","how":"Sign in, select Admin Dashboard (Admin Panel), then in the Manage section select the Export tab and choose Download Workflows","format":null,"limits":"Do it before the paid period ends; after a free trial ends you have 90 days to download workflows before they are permanently deleted","source_ids":["s30","s31","s10","s41"]},{"data":"A single workflow","how":"In the workflow editor, open the three-dot menu and choose Download","format":"JSON file (includes credential names and IDs, not the credentials themselves)","limits":null,"source_ids":["s32","s33"]}],"after_cancel":{"access_until":"The end of the billing period already paid for (the end of the month, or the end of the annual term)","data_kept":"Account data and backups are kept for 90 days after the subscription ends; resubscribing within 90 days restores the workspace from its latest backup, otherwise they are permanently deleted. Another help page warns workflows are deleted 21 days after cancelling, and the Terms say content is usually deleted 6 months after deactivation","you_lose":["All workflow runs, including scheduled and webhook-triggered workflows","The n8n Cloud instance, which is stopped and then deleted","Account data and backups after 90 days"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Only the instance owner can open the Admin Panel; if the instance is down or the Admin Panel button does nothing, use the magic link at app.n8n.cloud/magic-link","n8n Cloud can't be paused: cancel or downgrade instead","Export workflows before the billing period ends: help pages give 21 days or 90 days before they are deleted","A free trial needs no cancelling: it expires after 14 days with no charge","Exceeding plan limits can lead n8n to upgrade the account after 14 days' notice"]},"sources":[{"id":"s1","url":"https://support.n8n.io/article/i-want-to-cancel-my-subscription","title":"I want to cancel my paid subscription","publisher":"vendor","quote":"You can cancel your n8n subscription via the Admin Dashboard located here: https://app.n8n.cloud/manage","supports":"where to cancel"},{"id":"s2","url":"https://support.n8n.io/article/i-want-to-cancel-my-subscription","title":"I want to cancel my paid subscription","publisher":"vendor","quote":"Once in the Manage tab, you can click on the Cancel plan button to cancel your subscription","supports":"the Cancel plan step"},{"id":"s3","url":"https://support.n8n.io/article/i-want-to-cancel-my-subscription","title":"I want to cancel my paid subscription","publisher":"vendor","quote":"Follow the steps that will appear on screen, and you're done!","supports":"the final step"},{"id":"s4","url":"https://support.n8n.io/article/i-want-to-cancel-my-subscription","title":"I want to cancel my paid subscription","publisher":"vendor","quote":"Your subscription will be cancelled, and it will not renew on the next billing cycle.","supports":"the plan stops renewing"},{"id":"s5","url":"https://support.n8n.io/article/i-want-to-cancel-my-subscription","title":"I want to cancel my paid subscription","publisher":"vendor","quote":"Your workspace keeps working until the end of the billing period you've already paid for.","supports":"when access ends"},{"id":"s6","url":"https://support.n8n.io/article/i-want-to-cancel-my-subscription","title":"I want to cancel my paid subscription","publisher":"vendor","quote":"Your workflows stop running, including scheduled and webhook-triggered ones.","supports":"what you lose"},{"id":"s7","url":"https://support.n8n.io/article/i-want-to-cancel-my-subscription","title":"I want to cancel my paid subscription","publisher":"vendor","quote":"Your n8n Cloud instance is stopped, and it's deleted shortly afterwards.","supports":"the instance is deleted"},{"id":"s8","url":"https://support.n8n.io/article/i-want-to-cancel-my-subscription","title":"I want to cancel my paid subscription","publisher":"vendor","quote":"Your account data and backups are kept for 90 days after the end of your subscription.","supports":"how long data is kept"},{"id":"s9","url":"https://support.n8n.io/article/i-want-to-cancel-my-subscription","title":"I want to cancel my paid subscription","publisher":"vendor","quote":"If you resubscribe within the 90 days, we restore your workspace from its most recent backup.","supports":"restoring by resubscribing"},{"id":"s10","url":"https://support.n8n.io/article/i-want-to-cancel-my-subscription","title":"I want to cancel my paid subscription","publisher":"vendor","quote":"If you'd like your own copy of your workflows, export them before your billing period ends.","supports":"export before the period ends"},{"id":"s11","url":"https://support.n8n.io/article/how-to-access-the-n-8-n-admin-panel","title":"How to Access the n8n Admin Panel","publisher":"vendor","quote":"Access to the Admin Panel is restricted to the instance owner only.","supports":"who can cancel"},{"id":"s12","url":"https://support.n8n.io/article/how-to-access-the-n-8-n-admin-panel","title":"How to Access the n8n Admin Panel","publisher":"vendor","quote":"In the left-side panel, scroll down and select Admin Panel.","supports":"how to open the Admin Panel"},{"id":"s13","url":"https://support.n8n.io/article/how-to-access-the-n-8-n-admin-panel","title":"How to Access the n8n Admin Panel","publisher":"vendor","quote":"Go to https://app.n8n.cloud/magic-link","supports":"the magic-link way into the Admin Panel"},{"id":"s14","url":"https://n8n.io/legal/self-serve-terms/","title":"n8n Self-Serve Terms","publisher":"vendor","quote":"cancel your monthly subscription at any time which will give you access to the Cloud Services until the end of that month, after which no further payments will be taken","supports":"monthly cancellation and when access ends"},{"id":"s15","url":"https://n8n.io/legal/self-serve-terms/","title":"n8n Self-Serve Terms","publisher":"vendor","quote":"If you sign up to an annual plan, this is a non-refundable payment which will be payable in advance.","supports":"annual plans are non-refundable"},{"id":"s16","url":"https://n8n.io/legal/self-serve-terms/","title":"n8n Self-Serve Terms","publisher":"vendor","quote":"Where you wish to terminate your subscription. You can do this via the Cloud Services or by email at","supports":"cancelling by email (the address on the page is support@n8n.io)"},{"id":"s17","url":"https://n8n.io/legal/self-serve-terms/","title":"n8n Self-Serve Terms","publisher":"vendor","quote":"Your Customer Content is usually deleted 6 months after the deactivation of your account with us","supports":"content retention in the Terms"},{"id":"s18","url":"https://support.n8n.io/article/refund-policy","title":"Refund policy","publisher":"vendor","quote":"For monthly n8n subscriptions, customers are entitled to a refund for that month's payment if it is requested within 14 days of the billing date.","supports":"the monthly refund window"},{"id":"s19","url":"https://support.n8n.io/article/refund-policy","title":"Refund policy","publisher":"vendor","quote":"The n8n account must be cancelled to qualify for this refund.","supports":"a refund needs the account cancelled"},{"id":"s20","url":"https://n8n.io/pricing/","title":"n8n Plans and Pricing","publisher":"vendor","quote":"If you're on an annual commitment, the cancellation will take effect at the end of the annual term. n8n does not offer pro-rata refunds.","supports":"annual cancellation timing and no pro-rata refunds"},{"id":"s21","url":"https://n8n.io/pricing/","title":"n8n Plans and Pricing","publisher":"vendor","quote":"Yes, if you're on a monthly commitment, you can cancel at any time. Your subscription will then end at the close of your current billing cycle.","supports":"monthly cancellation timing"},{"id":"s22","url":"https://support.n8n.io/article/can-i-pause-my-plan","title":"Can I pause/postpone my Cloud subscription?","publisher":"vendor","quote":"Unfortunately, pausing subscriptions is not possible.","supports":"no pause option"},{"id":"s23","url":"https://support.n8n.io/article/can-i-pause-my-plan","title":"Can I pause/postpone my Cloud subscription?","publisher":"vendor","quote":"after your subscription is cancelled the workflows will be deleted in 21 days.","supports":"the 21-day warning about workflows"},{"id":"s24","url":"https://support.n8n.io/article/how-do-i-change-my-n-8-n-cloud-plan","title":"How Do I Change My n8n Cloud Plan","publisher":"vendor","quote":"Click \"Change plan\"","supports":"where plans are changed"},{"id":"s25","url":"https://support.n8n.io/article/how-do-i-change-my-n-8-n-cloud-plan","title":"How Do I Change My n8n Cloud Plan","publisher":"vendor","quote":"any excess amount will be credited toward your next payment after your new term ends.","supports":"annual downgrade credit"},{"id":"s26","url":"https://n8n.io/legal/self-serve-terms/","title":"n8n Self-Serve Terms","publisher":"vendor","quote":"you are on a monthly plan, we will amend your fees payable on the next billing cycle.","supports":"monthly downgrades change the next bill"},{"id":"s27","url":"https://n8n.io/pricing/","title":"n8n Plans and Pricing","publisher":"vendor","quote":"Annually (Save 17%)","supports":"the annual billing saving"},{"id":"s28","url":"https://docs.n8n.io/choose-how-to-use-n8n","title":"Choose how to use n8n","publisher":"vendor","quote":"Community Free Self-hosting with almost the complete feature set","supports":"the free self-hosted Community edition"},{"id":"s29","url":"https://docs.n8n.io/choose-how-to-use-n8n","title":"Choose how to use n8n","publisher":"vendor","quote":"You must provide and manage infrastructure","supports":"self-hosting means running your own server"},{"id":"s30","url":"https://docs.n8n.io/deploy/use-n8n-cloud/download-workflows","title":"Download workflows","publisher":"vendor","quote":"In the Manage section, select the Export tab","supports":"where the workflow export is"},{"id":"s31","url":"https://docs.n8n.io/deploy/use-n8n-cloud/download-workflows","title":"Download workflows","publisher":"vendor","quote":"Select Download Workflows","supports":"the export step"},{"id":"s32","url":"https://docs.n8n.io/build/manage-workflows/export-and-import","title":"Export and import","publisher":"vendor","quote":"Downloads your current workflow as a JSON file to your computer.","supports":"single-workflow export and format"},{"id":"s33","url":"https://docs.n8n.io/build/manage-workflows/export-and-import","title":"Export and import","publisher":"vendor","quote":"Exported workflow JSON files include credential names and IDs.","supports":"what the JSON contains"},{"id":"s34","url":"https://docs.n8n.io/deploy/use-n8n-cloud/start-your-free-trial","title":"Try free then choose a plan","publisher":"vendor","quote":"You don't need to cancel your trial. Your trial automatically expires at the end of the trial period and no charges occur.","supports":"trials need no cancelling"},{"id":"s35","url":"https://n8n.io/legal/master-enterprise-terms/","title":"n8n Master Enterprise Terms","publisher":"vendor","quote":"unless either party provides the other with written notice of non-renewal at least thirty (30) days prior to the end of the then-current Term.","supports":"the 30-day non-renewal notice"},{"id":"s36","url":"https://n8n.io/legal/master-enterprise-terms/","title":"n8n Master Enterprise Terms","publisher":"vendor","quote":"It shall thereafter be automatically renewed for additional twelve (12) month periods at n8n's then current list price","supports":"automatic renewal"},{"id":"s37","url":"https://n8n.io/legal/master-enterprise-terms/","title":"n8n Master Enterprise Terms","publisher":"vendor","quote":"Other than where expressly stated, Fees are non-cancellable and non-refundable.","supports":"Enterprise fees are non-refundable"},{"id":"s38","url":"https://n8n.io/pricing/","title":"n8n Plans and Pricing","publisher":"vendor","quote":"overages if any will be automatically invoiced 45 days after they have occurred.","supports":"Business and Enterprise overage billing"},{"id":"s39","url":"https://n8n.io/legal/self-serve-terms/","title":"n8n Self-Serve Terms","publisher":"vendor","quote":"by downgrading your services it may cause you to lose features and/ or data.","supports":"downgrades can lose features or data"},{"id":"s40","url":"https://n8n.io/legal/master-enterprise-terms/","title":"n8n Master Enterprise Terms","publisher":"vendor","quote":"All notices in connection with this Agreement must be in writing","supports":"how notice must be given"},{"id":"s41","url":"https://docs.n8n.io/deploy/use-n8n-cloud/download-workflows","title":"Download workflows","publisher":"vendor","quote":"You have 90 days to download your workflows after your free trial ends.","supports":"the post-trial download window"},{"id":"s42","url":"https://n8n.io/legal/self-serve-terms/","title":"n8n Self-Serve Terms","publisher":"vendor","quote":"In the event you exceed the limit of your current plan, we may decide to upgrade your account accordingly to facilitate your usage.","supports":"over-limit accounts can be upgraded"},{"id":"s43","url":"https://n8n.io/legal/self-serve-terms/","title":"n8n Self-Serve Terms","publisher":"vendor","quote":"We will provide you with 14 days' notice prior to upgrading your account.","supports":"the 14-day notice before an upgrade"},{"id":"s44","url":"https://n8n.io/legal/master-enterprise-terms/","title":"n8n Master Enterprise Terms","publisher":"vendor","quote":"Notices are deemed received at the time of transmission, or, if this time falls outside business hours in the place of receipt, when business hours resume.","supports":"when an emailed notice counts as received"},{"id":"s45","url":"https://docs.n8n.io/deploy/use-n8n-cloud/start-your-free-trial","title":"Start your free trial","publisher":"vendor","quote":"When you create a new n8n Cloud trial, you have 14 days to try all the features","supports":"the 14-day trial"},{"id":"s46","url":"https://n8n.io/legal/self-serve-terms/","title":"n8n Self-Serve Terms","publisher":"vendor","quote":"you will only be able to downgrade monthly services","supports":"the Terms limit downgrades to monthly services"},{"id":"s47","url":"https://support.n8n.io/article/how-to-access-the-n-8-n-admin-panel","title":"How to access the n8n Admin Panel","publisher":"vendor","quote":"if your instance is down, unresponsive, or the Admin Panel button does nothing when you click it","supports":"when to use the magic link"},{"id":"s48","url":"https://n8n.io/pricing/","title":"n8n pricing","publisher":"vendor","quote":"If there's no response or upgrade path, the overages if any will be automatically invoiced 45 days after they have occurred.","supports":"when overages are invoiced"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["What the screen shows after Cancel plan (the on-screen steps, any reason prompt or offer, and a confirmation email) is not documented","The file format of the Admin Panel's Download Workflows export is not documented","n8n's pages disagree on deletion: 90 days (cancel article), 21 days for workflows (pause article) and usually 6 months (Self-Serve Terms)","n8n's Self-Serve Terms say only monthly services can be downgraded, while its plan-change article describes prorated downgrades of annual plans","How to cancel the self-hosted Business plan isn't described in n8n's help center","n8n's help pages don't mention App Store, Google Play or cloud-marketplace billing"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked every route fact against n8n's cancel, Admin Panel, refund and plan-change articles, the Self-Serve Terms, the Master Enterprise Terms (version 08.2026), the pricing page and the docs; all confirmed","Confirmed the cancellation address in the Self-Serve Terms (support@n8n.io) and the enterprise notice addresses (legal@n8n.io and success@n8n.io, unless the agreement says otherwise)","Downgrade: flagged that the Self-Serve Terms allow downgrading only monthly services","Enterprise route: added when an emailed notice counts as received, and that overages are invoiced after 45 days only when there's no response or upgrade path","Added that the self-hosted Business plan's cancellation isn't documented"]}},"page":"https://stackcut.io/cancel/n8n","json":"https://stackcut.io/exits/n8n.json","evidence":{"packet_revision":"182e04077831419f2177ecd0a3535dcf829d7604a660a483bf19b6750d79a27b","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"n8n--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"n8n--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"n8n--sales-contract--r3","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"namecheap","name":"Namecheap","category":"developer_tools","website":"https://www.namecheap.com","domains":["namecheap.com"],"summary":"Untick Auto-renews under Hosting List, Manage, and let the package expire; Cancel service ends it at once and erases the data. Refunds (30 days, first-time hosting) need a Live Chat or email request after cancelling. Gotcha: the domain renews separately, and a free domain's price is deducted from refunds.","routes":[{"channel":"direct_web","label":"Hosting: turn off auto-renew","applies_to":"Shared, Reseller and VPS hosting packages billed by Namecheap, when you can wait for the paid term to end","who":"The Namecheap account holder (signed in)","method":"self_serve","start_url":null,"steps":[{"do":"Sign in to your Namecheap account and open Hosting List in the left-hand menu","expect":null},{"do":"Click Manage next to the hosting service associated with your domain name","expect":null},{"do":"Remove the checkmark from Auto-renews every month/year","expect":null}],"confirm_by":"The Auto-renews every month/year option is no longer ticked","effective":"The package runs until its billing date; unpaid, it is then suspended and cancelled 7 days later (23 days later for Reseller packages)","notice":"Hosting renewals are invoiced 7 days before the billing date","refund":null,"fees":null,"source_ids":["s1","s2","s3","s4","s5","s6"]},{"channel":"direct_web","label":"Hosting: cancel now (and refund)","applies_to":"Active, grace or expired Shared, Reseller and VPS hosting packages, including a first purchase still inside the 30-day money-back window","who":"The Namecheap account holder (signed in)","method":"self_serve","start_url":null,"steps":[{"do":"Open Hosting List and click Manage next to the hosting service. If the package shows Grace or Expired, instead open Domain List, select All Products in the upper right corner, and click the drop-down arrow next to the Renew button","expect":null},{"do":"Click Cancel service next to the package (for Grace or Expired packages, choose Cancel Service from that drop-down)","expect":"the terms and conditions of the package cancellation"},{"do":"Review and acknowledge the terms, then click Yes, cancel hosting","expect":null},{"do":"For a refund, after cancelling, contact the Billing/Sales team via Live Chat or billing@namecheap.com","expect":null}],"confirm_by":"An email confirmation once the package cancellation is completed","effective":"The package is cancelled at once and all its data is erased immediately","notice":null,"refund":"First-time Shared, Reseller and VPS accounts are eligible for a full refund within 30 days of purchase; a renewal may be refunded if you cancel within 48 hours after it; first-time Dedicated purchases within 1 week of delivery, excluding licenses. Third-party licenses such as cPanel or Softaculous are non-refundable. If the plan included a free domain, the domain's standard price is deducted from the refund; if the refund is smaller, pay the difference or forfeit the domain","fees":null,"source_ids":["s7","s8","s9","s10","s11","s12","s13","s14","s15","s16","s17","s18","s42"]},{"channel":"direct_web","label":"Dedicated servers","applies_to":"Dedicated server subscriptions","who":"The Namecheap account holder","method":"chat","start_url":"https://www.namecheap.com/support/live-chat/hosting.aspx","steps":[{"do":"Contact the Billing/Sales department via Live Chat or billing@namecheap.com and ask to cancel the server, giving the reason, your Namecheap username and your Support PIN","expect":null}],"confirm_by":null,"effective":"After the dedicated server is cancelled, all data is deleted from the server","notice":null,"refund":"First-time Dedicated purchases are refundable (excluding license prices) within 1 week of the delivery date","fees":null,"source_ids":["s19","s14","s20"]},{"channel":"direct_web","label":"EasyWP (managed WordPress)","applies_to":"EasyWP subscriptions","who":"The Namecheap account holder (signed in)","method":"self_serve","start_url":null,"steps":[{"do":"Sign in to your Namecheap account and open the Apps menu, then the Subscriptions tab","expect":null},{"do":"Find the EasyWP subscription and switch the toggle OFF","expect":null},{"do":"To cancel immediately instead, or to ask for a refund, contact Namecheap Support","expect":null}],"confirm_by":"The EasyWP subscription's toggle is OFF and turns grey","effective":"With the toggle off, the subscription isn't renewed and is cancelled automatically after the current billing period. An immediate cancellation removes the website and all its content at once, permanently","notice":null,"refund":"Contact Support to cancel within 30 days of the subscription's creation, or within 24 hours after a renewal, to get a refund","fees":null,"source_ids":["s21","s22","s23","s24","s25","s43"]},{"channel":"direct_web","label":"Domains and Private Email","applies_to":"Domain registrations (including a domain bought with a hosting plan), Domain Privacy and Private Email subscriptions","who":"The Namecheap account holder (signed in)","method":"self_serve","start_url":null,"steps":[{"do":"In Domain List, open the domain and switch off the Auto-Renew toggles for the domain and for Domain Privacy","expect":null},{"do":"In the Private Email section, find the subscription for the domain and turn off its Auto-Renew option","expect":null},{"do":"Let the domain expire: registrations are final and can't be cancelled","expect":null}],"confirm_by":null,"effective":"The domain stays registered until it expires; the hosting cancellation does not end it","notice":"With auto-renew on, Namecheap tries to renew a domain 30 days before it expires, then every 24 hours until it succeeds or the domain expires","refund":"Domain registrations and renewals are final; a new registration may be refunded for a valid reason if you contact Namecheap within 5 days (120 hours), but not for premium domains. Private Email purchases or renewals: contact Support within 7 days after the charge","fees":null,"source_ids":["s11","s26","s27","s28","s29","s30","s31","s32","s33"]}],"pay_less":[{"type":"downgrade","what":"Move to a cheaper hosting plan by contacting the Billing/Sales team via Live Chat or billing@namecheap.com. Plan changes are prorated: you get a refund or an invoice for the difference","evidence":"documented","source_ids":["s34","s35"]}],"export":[{"data":"A full cPanel backup: all account files, databases, email accounts and settings","how":"In cPanel, open the Files section, then Backup. Click Download a Full Website Backup, then Generate Backup; when a green checkmark appears next to the backup, download it","format":null,"limits":"By default the backup is saved into your hosting account's home directory; you can change the Backup Destination. Back up before the package is suspended and cancelled","source_ids":["s4","s36","s37","s38","s39"]}],"after_cancel":{"access_until":"The billing date when auto-renew is off (the package is then suspended and cancelled); immediately when you use Cancel service","data_kept":"Cancel service erases the data immediately. For Shared and Reseller hosting, Namecheap checks whether a backup is still available if you ask to reactivate; a cancelled Dedicated server's data is deleted from the server","you_lose":["Websites for add-on domains and subdomains, and email accounts hosted in the cPanel account, which are suspended and then terminated with the main hosting service","An EasyWP website and all its content, on immediate cancellation"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancelling the hosting does NOT cancel the domain: turn off the domain's auto-renew separately","Refunds aren't automatic: cancel the hosting package first, then ask Billing/Sales via Live Chat or billing@namecheap.com","Private Email and Domain Privacy have their own auto-renew settings","Plan and billing-cycle changes go through the Billing/Sales team, not a self-serve menu"]},"sources":[{"id":"s1","url":"https://www.namecheap.com/support/knowledgebase/article.aspx/170/21/how-do-i-cancel-my-hosting-account/","title":"How do I cancel my hosting account?","publisher":"vendor","quote":"If you don't need your hosting package any more and wish to cancel it, just make sure it has the auto-renew option disabled and let the package expire.","supports":"turning off auto-renew is the standard way to cancel"},{"id":"s2","url":"https://www.namecheap.com/support/knowledgebase/article.aspx/170/21/how-do-i-cancel-my-hosting-account/","title":"How do I cancel my hosting account?","publisher":"vendor","quote":"Click on the Manage option next to the hosting service associated with your domain name","supports":"the Manage step"},{"id":"s3","url":"https://www.namecheap.com/support/knowledgebase/article.aspx/170/21/how-do-i-cancel-my-hosting-account/","title":"How do I cancel my hosting account?","publisher":"vendor","quote":"Disable the \"Auto-renews every month/year\" option by removing the corresponding checkmark.","supports":"the auto-renew checkbox"},{"id":"s4","url":"https://www.namecheap.com/support/knowledgebase/article.aspx/170/21/how-do-i-cancel-my-hosting-account/","title":"How do I cancel my hosting account?","publisher":"vendor","quote":"please make sure you back up all the necessary data before your hosting account gets suspended and cancelled","supports":"back up before cancelling"},{"id":"s5","url":"https://www.namecheap.com/support/knowledgebase/article.aspx/10567/21/hosting-packages-life-cycle/","title":"Hosting packages life cycle","publisher":"vendor","quote":"your hosting account will be suspended and cancelled 7 days later (for Shared packages, VPS and Dedicated server) and 23 days later (for Reseller packages).","supports":"when an unpaid package is cancelled"},{"id":"s6","url":"https://www.namecheap.com/support/knowledgebase/article.aspx/10567/21/hosting-packages-life-cycle/","title":"Hosting packages life cycle","publisher":"vendor","quote":"Hosting accounts are invoiced 7 days prior to the billing date.","supports":"when renewals are invoiced"},{"id":"s7","url":"https://www.namecheap.com/support/knowledgebase/article.aspx/170/21/how-do-i-cancel-my-hosting-account/","title":"How do I cancel my hosting account?","publisher":"vendor","quote":"Alternatively, if you wish to have your hosting package canceled at once and all the data erased immediately, you may submit a cancellation request","supports":"Cancel service ends it at once and erases the data"},{"id":"s8","url":"https://www.namecheap.com/support/knowledgebase/article.aspx/170/21/how-do-i-cancel-my-hosting-account/","title":"How do I cancel my hosting account?","publisher":"vendor","quote":"Click on the Cancel service button near the package in question if you have an active subscription","supports":"the Cancel service button"},{"id":"s9","url":"https://www.namecheap.com/support/knowledgebase/article.aspx/170/21/how-do-i-cancel-my-hosting-account/","title":"How do I cancel my hosting account?","publisher":"vendor","quote":"Review the terms and conditions of the package cancellation, acknowledge them and click on the Yes, cancel hosting button","supports":"the final step"},{"id":"s10","url":"https://www.namecheap.com/support/knowledgebase/article.aspx/170/21/how-do-i-cancel-my-hosting-account/","title":"How do I cancel my hosting account?","publisher":"vendor","quote":"You will receive an email confirmation once your package cancellation is completed.","supports":"how to confirm"},{"id":"s11","url":"https://www.namecheap.com/support/knowledgebase/article.aspx/170/21/how-do-i-cancel-my-hosting-account/","title":"How do I cancel my hosting account?","publisher":"vendor","quote":"Canceling the hosting account does NOT cancel your related domain name registration","supports":"the domain stays registered"},{"id":"s12","url":"https://www.namecheap.com/support/knowledgebase/article.aspx/170/21/how-do-i-cancel-my-hosting-account/","title":"How do I cancel my hosting account?","publisher":"vendor","quote":"choose the Domain List menu in the bar on your left, select All Products in the upper right corner","supports":"the path for Grace or Expired packages"},{"id":"s13","url":"https://www.namecheap.com/support/knowledgebase/article.aspx/134/21/what-is-your-moneyback-policy/","title":"What is your money-back policy?","publisher":"vendor","quote":"Please keep in mind that only first-time hosting accounts are eligible for our 30 Day Money Back Guarantee.","supports":"first-time accounts only"},{"id":"s14","url":"https://www.namecheap.com/support/knowledgebase/article.aspx/134/21/what-is-your-moneyback-policy/","title":"What is your money-back policy?","publisher":"vendor","quote":"First-time Dedicated purchases are refundable (excluding license prices) within 1 week of the delivery date.","supports":"the Dedicated refund window"},{"id":"s15","url":"https://www.namecheap.com/support/knowledgebase/article.aspx/134/21/what-is-your-moneyback-policy/","title":"What is your money-back policy?","publisher":"vendor","quote":"Please note that renewals of hosting services may be refundable in case you cancel your hosting package within 48 hours after renewal.","supports":"the 48-hour renewal refund"},{"id":"s16","url":"https://www.namecheap.com/support/knowledgebase/article.aspx/134/21/what-is-your-moneyback-policy/","title":"What is your money-back policy?","publisher":"vendor","quote":"It is required to cancel the hosting account and reach out to our Billing/Sales team via Live Chat or billing@namecheap.com email address.","supports":"how to ask for a refund"},{"id":"s17","url":"https://www.namecheap.com/support/knowledgebase/article.aspx/134/21/what-is-your-moneyback-policy/","title":"What is your money-back policy?","publisher":"vendor","quote":"Additional third-party software licenses (like cPanel or Softaculous) are non-refundable.","supports":"licenses aren't refunded"},{"id":"s18","url":"https://www.namecheap.com/legal/general/refund-policy/","title":"Namecheap Refund Policy","publisher":"vendor","quote":"If purchased Service(s) include free domain name registration as part of a promotion or sale of the Service(s), and you cancel the purchased Service(s), the standard price","supports":"a free domain's standard price is deducted from the refund (pay the difference or forfeit the domain if the refund is smaller)"},{"id":"s19","url":"https://www.namecheap.com/support/knowledgebase/article.aspx/170/21/how-do-i-cancel-my-hosting-account/","title":"How do I cancel my hosting account?","publisher":"vendor","quote":"To cancel a dedicated server subscription, contact our Billing/Sales department via Live Chat or billing@namecheap.com providing the following details","supports":"how Dedicated servers are cancelled (reason, username, Support PIN)"},{"id":"s20","url":"https://www.namecheap.com/support/knowledgebase/article.aspx/9197/21/how-can-i-reactivate-my-canceled-hosting-package/","title":"How can I reactivate my canceled hosting package?","publisher":"vendor","quote":"After your dedicated server is canceled, all data is deleted from the server.","supports":"Dedicated data deletion"},{"id":"s21","url":"https://www.namecheap.com/support/knowledgebase/article.aspx/10289/2239/how-to-cancel-an-easywp-subscription/","title":"How to cancel an EasyWP subscription","publisher":"vendor","quote":"log in to your Namecheap account and navigate to the Apps menu","supports":"where EasyWP is cancelled"},{"id":"s22","url":"https://www.namecheap.com/support/knowledgebase/article.aspx/10289/2239/how-to-cancel-an-easywp-subscription/","title":"How to cancel an EasyWP subscription","publisher":"vendor","quote":"find the EasyWP subscription you want to cancel and simply switch the toggle OFF","supports":"the EasyWP toggle"},{"id":"s23","url":"https://www.namecheap.com/support/knowledgebase/article.aspx/10289/2239/how-to-cancel-an-easywp-subscription/","title":"How to cancel an EasyWP subscription","publisher":"vendor","quote":"the subscription will not be renewed for the next billing period and will be canceled automatically after the current one","supports":"when EasyWP ends"},{"id":"s24","url":"https://www.namecheap.com/support/knowledgebase/article.aspx/10289/2239/how-to-cancel-an-easywp-subscription/","title":"How to cancel an EasyWP subscription","publisher":"vendor","quote":"Once your cancellation request is processed, your website and all its content will be removed immediately and permanently.","supports":"immediate EasyWP cancellation deletes the site"},{"id":"s25","url":"https://www.namecheap.com/support/knowledgebase/article.aspx/10289/2239/how-to-cancel-an-easywp-subscription/","title":"How to cancel an EasyWP subscription","publisher":"vendor","quote":"30 days from the date of subscription creation or within 24 hours after the subscription renewal and want to get a refund, it is required to contact our Support.","supports":"EasyWP refund windows"},{"id":"s26","url":"https://www.namecheap.com/support/knowledgebase/article.aspx/10564/2207/can-i-set-up-automatic-billing-for-my-namecheap-services/","title":"Can I set up automatic billing for my Namecheap services?","publisher":"vendor","quote":"Toggle the corresponding buttons for the domain and Domain Privacy","supports":"the domain auto-renew toggles"},{"id":"s27","url":"https://www.namecheap.com/support/knowledgebase/article.aspx/10564/2207/can-i-set-up-automatic-billing-for-my-namecheap-services/","title":"Can I set up automatic billing for my Namecheap services?","publisher":"vendor","quote":"Find the Private Email subscription associated with your domain name and enable the Auto-Renew option for it","supports":"Private Email has its own Auto-Renew option"},{"id":"s28","url":"https://www.namecheap.com/support/knowledgebase/article.aspx/10564/2207/can-i-set-up-automatic-billing-for-my-namecheap-services/","title":"Can I set up automatic billing for my Namecheap services?","publisher":"vendor","quote":"The system will attempt to renew your domain 30 days before its expiration.","supports":"when domains renew"},{"id":"s29","url":"https://www.namecheap.com/support/knowledgebase/article.aspx/10564/2207/can-i-set-up-automatic-billing-for-my-namecheap-services/","title":"Can I set up automatic billing for my Namecheap services?","publisher":"vendor","quote":"The system will try renewing your domain every 24 hours until the renewal is successful or the domain name expires.","supports":"renewal retries"},{"id":"s30","url":"https://www.namecheap.com/support/knowledgebase/article.aspx/10045/46/what-to-do-with-an-unwanted-domain/","title":"What to do with an unwanted domain?","publisher":"vendor","quote":"all the domain registrations/renewals are final, cannot be canceled, and are not refundable","supports":"domains can't be cancelled"},{"id":"s31","url":"https://www.namecheap.com/support/knowledgebase/article.aspx/10045/46/what-to-do-with-an-unwanted-domain/","title":"What to do with an unwanted domain?","publisher":"vendor","quote":"Ensure that your auto-renewal option is turned off","supports":"let an unwanted domain expire"},{"id":"s32","url":"https://www.namecheap.com/support/knowledgebase/article.aspx/134/21/what-is-your-moneyback-policy/","title":"What is your money-back policy?","publisher":"vendor","quote":"a refund if you have a valid reason for requesting a new domain name cancellation — you will need to Contact Us within 5 days (120 hours) after registration.","supports":"the 5-day domain refund"},{"id":"s33","url":"https://www.namecheap.com/support/knowledgebase/article.aspx/134/21/what-is-your-moneyback-policy/","title":"What is your money-back policy?","publisher":"vendor","quote":"Private Email subscription and want to revert the charge - we've got you covered. Please get in touch with our Support Team within 7 days after the charge.","supports":"the Private Email refund window"},{"id":"s34","url":"https://www.namecheap.com/support/knowledgebase/article.aspx/86/21/how-do-i-change-the-service-plan-for-my-hosting-package/","title":"How do I change the service plan for my hosting package?","publisher":"vendor","quote":"To request a hosting plan change, please reach out to our Billing/Sales team via Live Chat or billing@namecheap.com email address","supports":"how to change plans"},{"id":"s35","url":"https://www.namecheap.com/support/knowledgebase/article.aspx/86/21/how-do-i-change-the-service-plan-for-my-hosting-package/","title":"How do I change the service plan for my hosting package?","publisher":"vendor","quote":"All plan changes are processed on a proportionate basis.","supports":"plan changes are prorated"},{"id":"s36","url":"https://www.namecheap.com/support/knowledgebase/article.aspx/9365/2199/how-to-create-and-restore-backups-in-cpanel/","title":"How to create and restore backups in cPanel","publisher":"vendor","quote":"A full cPanel backup includes all account files, databases, email accounts and settings.","supports":"what a full backup contains"},{"id":"s37","url":"https://www.namecheap.com/support/knowledgebase/article.aspx/9365/2199/how-to-create-and-restore-backups-in-cpanel/","title":"How to create and restore backups in cPanel","publisher":"vendor","quote":"Click on Download a Full Website Backup","supports":"the backup step"},{"id":"s38","url":"https://www.namecheap.com/support/knowledgebase/article.aspx/9365/2199/how-to-create-and-restore-backups-in-cpanel/","title":"How to create and restore backups in cPanel","publisher":"vendor","quote":"By default, a full cPanel backup will be saved into your account home directory.","supports":"where the backup is saved"},{"id":"s39","url":"https://www.namecheap.com/support/knowledgebase/article.aspx/9365/2199/how-to-create-and-restore-backups-in-cpanel/","title":"How to create and restore backups in cPanel","publisher":"vendor","quote":"The green checkmark next to the backup name will indicate that backup generation has been completed","supports":"when the backup is ready"},{"id":"s40","url":"https://www.namecheap.com/support/knowledgebase/article.aspx/170/21/how-do-i-cancel-my-hosting-account/","title":"How do I cancel my hosting account?","publisher":"vendor","quote":"All the websites for add-on domains, subdomains, as well as email accounts (if any) hosted in your cPanel account will be suspended and then terminated","supports":"what you lose"},{"id":"s41","url":"https://www.namecheap.com/support/knowledgebase/article.aspx/9197/21/how-can-i-reactivate-my-canceled-hosting-package/","title":"How can I reactivate my canceled hosting package?","publisher":"vendor","quote":"Once we receive your request, we will check your account backup availability.","supports":"reactivation depends on a backup still existing"},{"id":"s42","url":"https://www.namecheap.com/support/knowledgebase/article.aspx/170/21/how-do-i-cancel-my-hosting-account/","title":"How do I cancel my hosting account?","publisher":"vendor","quote":"the drop-down arrow next to the Renew button","supports":"Grace or Expired packages: Cancel Service is in the drop-down next to Renew"},{"id":"s43","url":"https://www.namecheap.com/support/knowledgebase/article.aspx/10289/2239/how-to-cancel-an-easywp-subscription/","title":"How to cancel an EasyWP subscription","publisher":"vendor","quote":"simply switch the toggle OFF. It will become grey","supports":"the EasyWP toggle turns grey when off"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["How long Namecheap keeps a cancelled Shared or Reseller package's data or backups is not documented","The format of the cPanel full backup file is not named on the backup article","No confirmation is documented for turning off hosting or domain auto-renew"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked all five routes against Namecheap's knowledgebase (cancel hosting, life cycle, money-back policy, EasyWP, auto-renew, unwanted domains) and its Refund Policy: steps, timing and refunds confirmed","Grace or Expired packages: Cancel Service is chosen from the drop-down arrow next to Renew (the step wrongly said to choose Manage)","EasyWP: the toggle turns grey when off, added as confirm_by (s43)","Dropped a 'Not confirmed yet' note about how the Refund Policy page was read; its free-domain quote was confirmed by reading the page directly"]}},"delete_account":{"url":"https://www.namecheap.com/support/knowledgebase/article.aspx/303/44/how-do-i-cancel-or-close-my-account-with-you","difficulty":"limited","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/namecheap","json":"https://stackcut.io/exits/namecheap.json","evidence":{"packet_revision":"ff797583931840c74635d1337d6cd011432d9c328c33ed59bea6506930fe2d77","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"namecheap--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"namecheap--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"namecheap--direct-web--r3","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"namecheap--direct-web--r4","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"namecheap--direct-web--r5","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"neon","name":"Neon","category":"developer_tools","website":"https://neon.com","domains":["neon.com","neon.tech"],"summary":"Downgrade to Free in the Neon Console under Billing, then Change plan, after removing anything over the Free limits. Removing projects alone doesn't stop the plan fee. Databases bought through Vercel are changed in Vercel. Legacy Enterprise plans need a support ticket.","routes":[{"channel":"direct_web","label":"Paid plans billed by Neon","applies_to":"Launch and Scale plans billed directly by Neon on an organization","who":"An organization admin, since the admin role has full control of the organization, including billing","method":"self_serve","start_url":"https://neon.com/docs/introduction/manage-billing","steps":[{"do":"Remove any projects, branches or data above the Free plan's allowances (1 GB of storage per project, 20 GB in total)","expect":null},{"do":"In the Neon Console, select your organization from the profile menu in the top-right corner","expect":null},{"do":"Select Billing from the menu","expect":null},{"do":"Select Change plan, then choose the Free plan","expect":null}],"confirm_by":null,"effective":"You are invoiced until you downgrade to Free. Invoices are charged automatically on the first day of the month. Removing projects doesn't stop the plan fee. When a downgrade takes effect isn't stated","notice":null,"refund":null,"fees":null,"source_ids":["s1","s2","s3","s4","s16","s17","s14","s19","s21","s6"]},{"channel":"sales_contract","label":"Legacy Enterprise plans","applies_to":"Legacy Enterprise plans only","who":"The customer on the legacy Enterprise plan","method":"form","start_url":"https://neon.com/docs/introduction/manage-billing","steps":[{"do":"Open a support ticket asking to downgrade from the legacy Enterprise plan","expect":null}],"confirm_by":null,"effective":"Cancellation is handled under the Master Subscription Agreement in Neon's Customer Agreement","notice":null,"refund":null,"fees":null,"source_ids":["s5","s20"]},{"channel":"reseller_or_partner","label":"Billed through Vercel","applies_to":"Neon databases added through the Vercel-Managed Integration, with billing handled inside Vercel and charges on your Vercel invoice","who":"A member of the Vercel team that owns the integration. Neon's page doesn't name a required Vercel role","method":"platform_settings","start_url":"https://neon.com/docs/guides/vercel-managed-integration","steps":[{"do":"To change the Neon plan, open Storage, then Settings, then Change Configuration in the Vercel dashboard. A plan change applies to every database in the integration","expect":null},{"do":"To delete a database, open Storage, then Settings in the Vercel dashboard, and select the database","expect":null},{"do":"Find the Delete Database section and confirm","expect":null}],"confirm_by":null,"effective":"Deleting from Vercel permanently removes the Neon project and all its data","notice":null,"refund":null,"fees":null,"source_ids":["s30","s31","s32","s33","s34","s35"]},{"channel":"direct_web","label":"Deleting your Neon account","applies_to":"Your Neon user account, once you have left or deleted every organization and project","who":"The account holder","method":"self_serve","start_url":"https://neon.com/docs/manage/accounts","steps":[{"do":"Leave or delete every organization and delete every project","expect":null},{"do":"Click your profile avatar in the top-right of the Console and select Settings under Account","expect":null},{"do":"Once you have no orgs left, click Delete","expect":null}],"confirm_by":"A confirmation email","effective":"You can reactivate the account by logging in again within 30 days. After 30 days, the account and all related data are permanently deleted","notice":null,"refund":null,"fees":null,"source_ids":["s23","s24","s25","s26","s28","s29"]}],"pay_less":[{"type":"free_plan","what":"Free plan: no monthly cost, with 1 GB of storage per project and 20 GB across all projects","evidence":"documented","source_ids":["s6","s15"]},{"type":"discount_program","what":"Venture-backed startups may apply for the Neon Startup Program","evidence":"documented","source_ids":["s36"]},{"type":"annual_billing","what":"Higher-volume customers may qualify for annual commits","evidence":"documented","source_ids":["s37"]}],"export":[],"after_cancel":{"access_until":"Until you downgrade to Free or delete the account. The billing pages don't say when a downgrade takes effect","data_kept":"Downgrading to Free doesn't delete data; above the Free storage limits, writes that add data fail. A deleted account can be reactivated within 30 days, then the account and all related data are permanently deleted. Deleted projects can be recovered for seven days","you_lose":["Storage above the Free limits: writes that add data fail until you free space or upgrade","Deleted projects and their computes, branches, databases and roles, once the seven-day recovery window ends","API keys, even if you reactivate a deleted account within 30 days","The account and all related data, 30 days after deleting the account"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Removing all projects doesn't stop the plan fee. Downgrade to Free under Billing, then Change plan","Before downgrading, remove any projects, branches or data above the Free plan's allowances","Databases created through the Vercel-Managed Integration are billed by Vercel: change or delete them in Vercel's Storage settings","Neon no longer bills through AWS Marketplace","Legacy Enterprise plans need a support ticket to downgrade","Deleted projects can be recovered within seven days. After that, deletion is permanent"]},"sources":[{"id":"s1","url":"https://neon.com/docs/introduction/manage-billing","title":"Manage billing","publisher":"vendor","quote":"If you're on a Neon paid plan, you need to downgrade to the Free plan to avoid further monthly charges.","supports":"downgrading to Free stops the monthly plan fee"},{"id":"s2","url":"https://neon.com/docs/introduction/manage-billing","title":"Manage billing","publisher":"vendor","quote":"Simply removing all Neon projects will not stop the monthly fee associated with your plan.","supports":"removing projects does not stop the fee"},{"id":"s3","url":"https://neon.com/docs/introduction/manage-billing","title":"Manage billing","publisher":"vendor","quote":"You will continue to be invoiced until you downgrade to Free.","supports":"invoices continue until the downgrade"},{"id":"s4","url":"https://neon.com/docs/introduction/manage-billing","title":"Manage billing","publisher":"vendor","quote":"Select your organization from the profile menu in the top-right of the console.","supports":"where to start the plan change"},{"id":"s5","url":"https://neon.com/docs/introduction/manage-billing","title":"Manage billing","publisher":"vendor","quote":"To downgrade from a legacy Enterprise plan, please open a support ticket.","supports":"legacy Enterprise downgrades go through support"},{"id":"s6","url":"https://neon.com/docs/introduction/plans","title":"Plans","publisher":"vendor","quote":"The Free plan is limited to 1 GB of Postgres storage per project, and to 20 GB in total across all your projects.","supports":"Free plan storage limits"},{"id":"s7","url":"https://neon.com/docs/introduction/plans","title":"Plans","publisher":"vendor","quote":"On Launch and Scale plans, you pay only for what you use; there's no minimum monthly fee.","supports":"paid plans are usage-billed with no minimum"},{"id":"s8","url":"https://neon.com/docs/introduction/plans","title":"Plans","publisher":"vendor","quote":"None of these limits delete your data.","supports":"going over the Free limits does not delete data"},{"id":"s9","url":"https://neon.com/docs/introduction/plans","title":"Plans","publisher":"vendor","quote":"causes operations that increase storage (inserts, updates, and deletes) to fail until you free space or upgrade","supports":"what happens over the storage cap"},{"id":"s10","url":"https://neon.com/docs/manage/projects","title":"Manage projects","publisher":"vendor","quote":"Deleting a project also deletes any computes, branches, databases, and roles that belong to the project.","supports":"what deleting a project removes"},{"id":"s11","url":"https://neon.com/docs/manage/projects","title":"Manage projects","publisher":"vendor","quote":"You can recover the project within seven days.","supports":"the recovery window"},{"id":"s12","url":"https://neon.com/docs/manage/projects","title":"Manage projects","publisher":"vendor","quote":"After the recovery period ends, deletion is permanent.","supports":"deletion becomes permanent"},{"id":"s13","url":"https://neon.com/docs/manage/projects","title":"Manage projects","publisher":"vendor","quote":"Select the project that you want to delete.","supports":"the first step of deleting a project"},{"id":"s14","url":"https://neon.com/docs/manage/organizations","title":"Organizations","publisher":"vendor","quote":"Full control over the organization and all its projects, including billing, members, and settings.","supports":"the admin role controls billing"},{"id":"s15","url":"https://neon.com/docs/introduction/plans","title":"Plans","publisher":"vendor","quote":"On the Free plan, there is no monthly cost.","supports":"the Free plan has no monthly cost"},{"id":"s16","url":"https://neon.com/docs/introduction/manage-billing","title":"Manage billing","publisher":"vendor","quote":"Select Billing from the menu.","supports":"the Billing menu step"},{"id":"s17","url":"https://neon.com/docs/introduction/manage-billing","title":"Manage billing","publisher":"vendor","quote":"Select Change plan.","supports":"the Change plan step"},{"id":"s19","url":"https://neon.com/docs/introduction/manage-billing","title":"Manage billing","publisher":"vendor","quote":"If you are downgrading your plan, you will be required to remove any projects, branches, or data that exceed your new plan allowances.","supports":"remove anything over the new plan's allowances first"},{"id":"s20","url":"https://neon.com/docs/introduction/manage-billing","title":"Manage billing","publisher":"vendor","quote":"Cancellation of a legacy Enterprise plan is handled according to the Master Subscription Agreement (MSA) outlined in the Customer Agreement.","supports":"legacy Enterprise cancellation follows the MSA"},{"id":"s21","url":"https://neon.com/docs/introduction/manage-billing","title":"Manage billing","publisher":"vendor","quote":"Invoices are charged automatically to your payment method on the first day of the month.","supports":"when invoices are charged"},{"id":"s22","url":"https://neon.com/docs/introduction/billing-aws-marketplace","title":"AWS Marketplace","publisher":"vendor","quote":"Neon no longer supports billing through the AWS Marketplace.","supports":"no AWS Marketplace billing"},{"id":"s23","url":"https://neon.com/docs/manage/accounts","title":"Accounts","publisher":"vendor","quote":"Delete your Neon account after leaving or deleting all orgs and projects.","supports":"account deletion prerequisite"},{"id":"s24","url":"https://neon.com/docs/manage/accounts","title":"Accounts","publisher":"vendor","quote":"You'll receive a confirmation email.","supports":"account deletion confirmation"},{"id":"s25","url":"https://neon.com/docs/manage/accounts","title":"Accounts","publisher":"vendor","quote":"If you change your mind, you can reactivate your account by logging in again within 30 days.","supports":"30-day reactivation window"},{"id":"s26","url":"https://neon.com/docs/manage/accounts","title":"Accounts","publisher":"vendor","quote":"After 30 days, your account and all related data will be permanently deleted.","supports":"permanent deletion after 30 days"},{"id":"s27","url":"https://neon.com/docs/manage/accounts","title":"Accounts","publisher":"vendor","quote":"Your personal info will be restored, though not your API keys.","supports":"API keys aren't restored"},{"id":"s28","url":"https://neon.com/docs/manage/accounts","title":"Accounts","publisher":"vendor","quote":"Once you have no orgs left, you can then click Delete.","supports":"the Delete step"},{"id":"s29","url":"https://neon.com/docs/manage/accounts","title":"Accounts","publisher":"vendor","quote":"Just click your profile avatar in the top-right and select Settings under Account.","supports":"where account settings are"},{"id":"s30","url":"https://neon.com/docs/guides/vercel-managed-integration","title":"Vercel-Managed Integration","publisher":"vendor","quote":"with billing handled entirely inside Vercel","supports":"Vercel bills the integration"},{"id":"s31","url":"https://neon.com/docs/guides/vercel-managed-integration","title":"Vercel-Managed Integration","publisher":"vendor","quote":"consolidate payment for Neon inside your Vercel invoice","supports":"Neon charges appear on the Vercel invoice"},{"id":"s32","url":"https://neon.com/docs/guides/vercel-managed-integration","title":"Vercel-Managed Integration","publisher":"vendor","quote":"Find Delete Database section and confirm","supports":"the Delete Database step"},{"id":"s33","url":"https://neon.com/docs/guides/vercel-managed-integration","title":"Vercel-Managed Integration","publisher":"vendor","quote":"Deleting from Vercel permanently removes the Neon project and all data.","supports":"deleting in Vercel is permanent"},{"id":"s34","url":"https://neon.com/docs/guides/vercel-managed-integration","title":"Vercel-Managed Integration","publisher":"vendor","quote":"Storage → Settings → Change Configuration lets you resize compute, adjust scale-to-zero, or switch Neon plan tiers.","supports":"where to change the plan in Vercel"},{"id":"s35","url":"https://neon.com/docs/guides/vercel-managed-integration","title":"Vercel-Managed Integration","publisher":"vendor","quote":"Changing your plan affects all databases in this integration, not just the current one.","supports":"plan changes apply to every database"},{"id":"s36","url":"https://neon.com/docs/introduction/plans","title":"Plans","publisher":"vendor","quote":"Yes, venture-backed startups may apply for the Neon Startup Program.","supports":"the startup program"},{"id":"s37","url":"https://neon.com/docs/introduction/plans","title":"Plans","publisher":"vendor","quote":"Higher-volume customers may qualify for annual commits.","supports":"annual commits"},{"id":"s38","url":"https://neon.com/docs/introduction/plans","title":"Plans","publisher":"vendor","quote":"Invoices under $0.50 are not collected.","supports":"small invoices aren't collected"}],"verification":{"level":"docs","checked_on":"2026-10-08","by":"stackcut-research","unverified":["When a downgrade to Free takes effect, and how the last usage invoice is calculated, aren't stated in Neon's billing docs","How a downgrade is confirmed (an email or a status on the Billing page) isn't stated in Neon's billing docs","Whether unused credits or open usage are refunded isn't stated in Neon's billing docs","Steps to export database contents before deleting aren't on Neon's billing or account pages","The notice terms for ending a legacy Enterprise plan are set by Neon's Master Subscription Agreement and aren't summarized on the billing page","Which Vercel roles can change or delete a Neon database, and when a plan change made in Vercel takes effect, aren't stated on Neon's integration page"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Added the Vercel route: databases from the Vercel-Managed Integration are billed by Vercel and changed or deleted in Vercel's Storage settings","Added deleting the Neon account: leave or delete all orgs and projects, then Delete under Account settings; 30 days to reactivate, then permanent","Downgrade: Neon requires removing projects, branches or data above the Free allowances first; invoices are charged on the first of the month","Legacy Enterprise cancellation follows the Master Subscription Agreement","Added the Startup Program and annual commits; noted Neon no longer bills through AWS Marketplace","Dropped the Databricks privacy notice source, replaced by Neon's own account deletion terms"]}},"page":"https://stackcut.io/cancel/neon","json":"https://stackcut.io/exits/neon.json","evidence":{"packet_revision":"943f893ce025fbfa936a4adf1cf3479702a2fbb7037265e896abc4328076ca87","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"neon--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"neon--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"neon--reseller-or-partner--r3","channel":"reseller_or_partner","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"neon--direct-web--r4","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"netflix","name":"Netflix","category":"streaming_video","website":"https://www.netflix.com","domains":["netflix.com"],"summary":"Cancel on Netflix's Manage your membership page and keep watching until the billing period ends; there are no refunds for partial periods. If a payment partner bills you, cancel with them instead. Signing out or deleting the app does not cancel.","routes":[{"channel":"direct_web","applies_to":"Memberships billed by Netflix","who":"The account holder (sign in if asked)","method":"self_serve","start_url":"https://www.netflix.com/cancelplan","steps":[{"do":"Open the Manage your membership page and sign in if asked","expect":"Cancel"},{"do":"Choose Cancel","expect":"Finish Cancellation"},{"do":"Choose Finish Cancellation","expect":null}],"confirm_by":"A confirmation email goes to the email address on the account","effective":"You can keep watching until the end of the billing period you paid for; no further charges unless you restart","notice":null,"refund":"No refunds or credits for partially used subscription periods","fees":null,"source_ids":["s1","s2","s3","s5","s9","s11"]},{"channel":"reseller_or_partner","applies_to":"Memberships billed by a payment partner or other third party instead of Netflix (there is no cancel option in your Netflix account)","who":"The account holder with that partner","method":"platform_settings","start_url":"https://www.netflix.com/account","steps":[{"do":"Open the Netflix Account page and look under Membership","expect":"a link or instructions for your payment partner"},{"do":"Follow that link, or contact the partner that bills you, and cancel there","expect":null}],"confirm_by":"The partner's own confirmation","effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s4","s8"]}],"pay_less":[{"type":"ad_supported_plan","what":"Switch to Standard with ads: $8.99 a month in the US, against $19.99 for Standard; it has ads and most, not all, movies and shows. Change it on the Change Plan page in a browser; a cheaper plan starts on your next billing date. Partner-billed accounts may not be able to change plan","evidence":"documented","source_ids":["s12","s13","s14","s15","s16"]}],"export":[{"data":"A copy of the personal information Netflix holds about you","how":"Go to netflix.com/account/getmyinfo and follow the instructions","format":null,"limits":"It can take up to 30 days after Netflix verifies your request","source_ids":["s17","s18"]}],"after_cancel":{"access_until":"The end of the billing period","data_kept":"Viewing activity, recommendations, ratings, account details, gameplay history and game saves are kept for 24 months after the account closes, in case you restart","you_lose":["Streaming and downloads once the billing period ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Signing out or deleting the Netflix app does not cancel the membership"]},"sources":[{"id":"s1","url":"https://help.netflix.com/en/node/407","title":"How to cancel Netflix","publisher":"vendor","quote":"Go to the Manage your membership page. You may need to sign in first if you haven't already.","supports":"where to start, and that sign-in may be needed"},{"id":"s2","url":"https://help.netflix.com/en/node/407","title":"How to cancel Netflix","publisher":"vendor","quote":"Under Cancel, tap or click Finish Cancellation.","supports":"the final step"},{"id":"s3","url":"https://help.netflix.com/en/node/407","title":"How to cancel Netflix","publisher":"vendor","quote":"A confirmation email will be sent to the email on the account.","supports":"how to confirm it worked"},{"id":"s4","url":"https://help.netflix.com/en/node/407","title":"How to cancel Netflix","publisher":"vendor","quote":"If you don't see the cancellation option in your account, you'll need to cancel the account with your payment partner.","supports":"the partner-billing route"},{"id":"s5","url":"https://help.netflix.com/en/node/407","title":"How to cancel Netflix","publisher":"vendor","quote":"If you cancel with time left in your billing period, you can use Netflix until the end of the billing period.","supports":"when access ends"},{"id":"s6","url":"https://help.netflix.com/en/node/407","title":"How to cancel Netflix","publisher":"vendor","quote":"We keep your Viewing Activity for 24 months after your account closes","supports":"what is kept after cancelling"},{"id":"s7","url":"https://help.netflix.com/en/node/407","title":"How to cancel Netflix","publisher":"vendor","quote":"Signing out of your account or deleting the Netflix app doesn't cancel your account.","supports":"the agent tip"},{"id":"s8","url":"https://help.netflix.com/en/node/407","title":"How to cancel Netflix","publisher":"vendor","quote":"you'll need to cancel the account with your payment partner. Go to your Account page and look under the Membership section","supports":"the partner route's first step"},{"id":"s9","url":"https://help.netflix.com/en/node/407","title":"How to cancel Netflix","publisher":"vendor","quote":"You won't be charged again unless you restart your account.","supports":"no further charges after cancelling"},{"id":"s10","url":"https://help.netflix.com/en/node/407","title":"How to cancel Netflix","publisher":"vendor","quote":"Also available for 24 months are: Your recommendations Ratings Account details Gameplay history Game saves","supports":"what else is kept after the account closes"},{"id":"s11","url":"https://help.netflix.com/legal/termsofuse","title":"Netflix Terms of Use","publisher":"vendor","quote":"Payments are nonrefundable and there are no refunds or credits for partially used subscription periods.","supports":"the refund policy"},{"id":"s12","url":"https://help.netflix.com/en/node/24926","title":"Plans and Pricing","publisher":"vendor","quote":"Standard with ads: $8.99 / month Standard: $19.99 / month","supports":"US prices of the ad-supported and Standard plans"},{"id":"s13","url":"https://help.netflix.com/en/node/24926","title":"Plans and Pricing","publisher":"vendor","quote":"Ad-supported, all games and most movies and TV shows are available.","supports":"what Standard with ads includes"},{"id":"s14","url":"https://help.netflix.com/en/node/22","title":"How to change your plan","publisher":"vendor","quote":"Go to the Change Plan page in a browser.","supports":"where to change plan"},{"id":"s15","url":"https://help.netflix.com/en/node/22","title":"How to change your plan","publisher":"vendor","quote":"Changing to a lower-priced plan takes effect on your next billing date. You can continue to use the features of the higher-priced plan until then.","supports":"downgrade timing"},{"id":"s16","url":"https://help.netflix.com/en/node/22","title":"How to change your plan","publisher":"vendor","quote":"If you pay for Netflix through a partner or get Netflix as part of a package you may not have the option to change your plan.","supports":"partner-billed accounts may not be able to change plan"},{"id":"s17","url":"https://help.netflix.com/en/node/100624","title":"What personal information Netflix holds about you and how to request a copy","publisher":"vendor","quote":"Go to https://www.netflix.com/account/getmyinfo and follow the instructions.","supports":"how to request a copy of your data"},{"id":"s18","url":"https://help.netflix.com/en/node/100624","title":"What personal information Netflix holds about you and how to request a copy","publisher":"vendor","quote":"It may take up to 30 days from the date we verify your request to produce the requested information.","supports":"how long the data copy takes"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["For partner-billed memberships, when access ends and any refund depend on the partner and are not stated on Netflix's pages"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Direct route: refund now says no refunds or credits for partial periods (Terms of Use, s11); no-further-charges quote added (s9)","Partner route: applies_to no longer names app stores or TV/phone providers, which Netflix's pages don't; Account-page step now quoted (s8)","Added pay_less: Standard with ads at $8.99 a month vs $19.99 Standard, downgrade from next billing date (s12-s16)","Added export: request a copy of your data at netflix.com/account/getmyinfo, up to 30 days (s17, s18)","after_cancel.data_kept adds gameplay history and now quotes the full list (s10)","Summary mentions no refunds for partial periods"]}},"delete_account":{"url":"https://www.netflix.com/account/security","difficulty":"medium","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/netflix","json":"https://stackcut.io/exits/netflix.json","localized":[{"language":"ja","market":"JP","title":"Netflixの解約方法","page":"https://stackcut.io/ja/cancel/netflix","checked_on":"2026-10-05"},{"language":"de","market":"DE","title":"Netflix kündigen","page":"https://stackcut.io/de/cancel/netflix","checked_on":"2026-10-05"},{"language":"pt-br","market":"BR","title":"Como cancelar a Netflix","page":"https://stackcut.io/pt-br/cancel/netflix","checked_on":"2026-10-05"},{"language":"es","market":"MX","title":"Cómo cancelar Netflix","page":"https://stackcut.io/es/cancel/netflix","checked_on":"2026-10-05"},{"language":"nl","market":"NL","title":"Netflix opzeggen","page":"https://stackcut.io/nl/cancel/netflix","checked_on":"2026-10-05"}],"evidence":{"packet_revision":"6e70922b579cab2737a323437bd4aea2ed5ba4e930faa8f3946ac6a62795585c","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"netflix--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"netflix--reseller-or-partner--r2","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"netlify","name":"Netlify","category":"developer_tools","website":"https://www.netlify.com","domains":["netlify.com","netlify.app"],"summary":"A Team Owner downgrades to Free in Usage & billing, Plan details (Change team plan; effective next billing cycle) and disables auto recharge. Paid teams can be deleted in Team settings; Free teams only by deleting your user. Enterprise contracts auto-renew unless written notice comes 60 days before term end.","routes":[{"channel":"direct_web","label":"Downgrade to Free (stops charges)","applies_to":"Personal and Pro team plans billed by card (credit-based plans, and Legacy plans still on per-member pricing)","who":"A Team Owner","method":"self_serve","start_url":"https://app.netlify.com","steps":[{"do":"Sign in as a Team Owner, open the team dashboard and go to Usage & billing, then Plan details","expect":"Change team plan"},{"do":"Select Change team plan, choose the Free plan and confirm it","expect":null},{"do":"If auto recharge was turned on: in Usage & billing, under Current services and Credit balance, choose Configure auto recharge","expect":"Disabled"},{"do":"Choose Disabled and confirm the changes","expect":null},{"do":"Optional: take unused projects offline so they stop using credits: in each project open Project configuration, then Configuration, then Danger zone, and select Disable project","expect":null},{"do":"Repeat for every team you own that is on a paid plan","expect":null}],"confirm_by":null,"effective":"The Free plan takes effect at the start of the next billing cycle (Legacy plans: at the end of the current cycle). Unused monthly plan credits, including rollover credits, are removed then; credit-pack and auto-recharge credits stay","notice":"Self-serve paid plans renew automatically each term; a termination in the admin panel must be done at least 1 day before the end of the term (10 days if by written notice instead, which the agreement says can be emailed to support@netlify.com)","refund":"All fees are non-cancelable and non-refundable, including when you terminate","fees":"Credit-based plans are paid at the start of each monthly cycle and pause projects when credits run out instead of billing overage, unless auto recharge is on (it buys credits with the saved payment method until disabled or the cycle resets). Legacy plans: extra usage packages are charged together at the end of the cycle","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s13","s16","s17","s18","s19","s39","s40","s41","s46","s47","s23","s60"]},{"channel":"direct_web","label":"Delete a team or your user","applies_to":"Closing Netlify entirely. Paid teams can be deleted; Free (and Legacy Starter) teams can only be removed by deleting your user account","who":"A Team Owner (team deletion); the user themselves (user deletion)","method":"self_serve","start_url":"https://app.netlify.com","steps":[{"do":"Download anything you need first (deploy ZIPs, invoices)","expect":null},{"do":"For a paid team: open Team settings, scroll to the bottom and click the red Delete team button","expect":null},{"do":"For a Free or Starter team: click your avatar at the top right, select User settings, scroll to the bottom and click the red Delete user button","expect":null}],"confirm_by":null,"effective":"All team sites are taken offline, DNS zones set up in Netlify are deleted and domains bought through Netlify are locked. Deleting your user also deletes the teams you own","notice":"A paid term can be terminated in the admin panel up to 1 day before it ends; after terminating you keep access to paid services until the end of the current term","refund":"All fees are non-cancelable and non-refundable, including when you terminate","fees":null,"source_ids":["s12","s17","s19","s20","s25","s26","s27","s28","s29","s30","s31","s33"]},{"channel":"sales_contract","applies_to":"Enterprise plans under the Enterprise Master Subscription Agreement and an Order Form","who":"The customer, by written notice to Netlify","method":"email","start_url":null,"steps":[{"do":"Check your Order Form for the current Subscription Term's end date","expect":null},{"do":"Send written notice that you don't intend to renew at least 60 days before the term ends. The agreement lists legal@netlify.com, or courier or U.S. mail to 101 2nd Street, San Francisco, CA 94105, Attn: Legal dept, for legal notices, and support@netlify.com for other notices","expect":null}],"confirm_by":null,"effective":"At the end of the current Subscription Term","notice":"Written notice of non-renewal at least 60 days before the end of the current term; otherwise it renews automatically for a term of the same length","refund":"Commitments are non-cancellable and non-refundable","fees":"Commitments under the agreement or an Order Form can't be decreased during the Subscription Term","source_ids":["s34","s35","s36","s37","s38","s48","s59"]}],"pay_less":[{"type":"free_plan","what":"The Free plan has a 300-credit monthly limit; when a site reaches its limits it pauses until the next billing cycle instead of charging you","evidence":"documented","source_ids":["s42","s43","s45"]},{"type":"downgrade","what":"Move Pro down to Personal, or lower a Pro plan's monthly credit tier: in Usage & billing, Plan details. A lower credit tier applies at the end of the current billing cycle","evidence":"documented","source_ids":["s2","s3","s57"]},{"type":"seat_reduction","what":"Legacy plans bill per active member: a Team Owner removes people with Options, then Remove from team, and a mid-cycle seat removal is credited, prorated, on the invoice. Credit-based Pro already includes unlimited members","evidence":"documented","source_ids":["s49","s50","s51","s52"]},{"type":"discount_program","what":"Qualifying open-source projects can get the Netlify Open Source plan, with monthly credits, free production deploys and unlimited team members","evidence":"documented","source_ids":["s44"]}],"export":[{"data":"The deployed files of any successful deploy","how":"Open the deploy's detail page and select Download in the header; when the ZIP is ready, select Download ready. Single files can be downloaded from the Deploy file browser","format":"ZIP","limits":"Successful deploys only. A deleted deploy's artifacts (URLs, deploy logs, functions) can't be accessed, so download before deleting a team","source_ids":["s53","s54","s55"]},{"data":"Invoices","how":"A Team Owner or Billing Admin goes to Usage & billing, then Billing details, and finds the list under Invoices","format":null,"limits":"Enterprise teams find invoices on the Organization's billing dashboard","source_ids":["s14","s15"]}],"after_cancel":{"access_until":"A downgrade to Free applies at the start of the next billing cycle; after terminating a paid term you keep paid services until the term ends. Deleting a team takes its sites offline","data_kept":"Self-serve agreement: after termination, Customer Data stays available for electronic retrieval for 30 days; after that Netlify may, but is not obligated to, delete it","you_lose":["Team sites, which go offline when the team is deleted","DNS zones set up in Netlify (deleted)","Domains bought through Netlify (locked)","Unused monthly plan credits, including rollover credits, once a downgrade takes effect","Deploys you delete, with their URLs, logs and functions","After deleting your user: every team you own, and access to Netlify without help from support"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Only a Team Owner can change the plan or turn auto recharge on or off","Auto recharge is off by default, but if someone turned it on it keeps buying credits with the saved card until disabled","Free and Legacy Starter teams can't be deleted: downgrade paid teams to Free, or delete your user account","Disabling a project takes it offline and stops it using build minutes, functions and bandwidth; it can be re-enabled any time","Deleting deploys does not reduce costs","A payment method can only be removed after adding another one or downgrading to the Free plan","Moving a team from a Legacy plan to a credit-based plan is permanent","Netlify's docs send cancelling questions to its Support Guide on the Netlify forums; the delete steps here come from that guide"]},"sources":[{"id":"s1","url":"https://docs.netlify.com/manage/accounts-and-billing/billing/change-your-pricing-plan/","title":"Change your pricing plan","publisher":"vendor","quote":"As a Team Owner, to change your team plan:","supports":"who can change the plan"},{"id":"s2","url":"https://docs.netlify.com/manage/accounts-and-billing/billing/change-your-pricing-plan/","title":"Change your pricing plan","publisher":"vendor","quote":"Go to Usage & billing > Plan details. Select the Change team plan button and choose and confirm your new plan.","supports":"the downgrade steps"},{"id":"s3","url":"https://docs.netlify.com/manage/accounts-and-billing/billing/change-your-pricing-plan/","title":"Change your pricing plan","publisher":"vendor","quote":"When you downgrade your pricing plan, your new plan takes effect at the start of the next billing cycle.","supports":"when a downgrade takes effect"},{"id":"s4","url":"https://docs.netlify.com/manage/accounts-and-billing/billing/change-your-pricing-plan/","title":"Change your pricing plan","publisher":"vendor","quote":"Any unused monthly plan credits, including rollover credits, are removed from your account once the downgrade takes effect.","supports":"credits lost on downgrade"},{"id":"s5","url":"https://docs.netlify.com/manage/accounts-and-billing/billing/change-your-pricing-plan/","title":"Change your pricing plan","publisher":"vendor","quote":"Credits from credit packs or auto recharge aren't affected and remain available.","supports":"purchased credits stay"},{"id":"s6","url":"https://docs.netlify.com/manage/accounts-and-billing/billing/billing-for-credit-based-plans/configure-auto-recharge/","title":"Configure auto recharge","publisher":"vendor","quote":"To enable or disable auto recharge, you must be a Team Owner.","supports":"who can turn off auto recharge"},{"id":"s7","url":"https://docs.netlify.com/manage/accounts-and-billing/billing/billing-for-credit-based-plans/configure-auto-recharge/","title":"Configure auto recharge","publisher":"vendor","quote":"Under Current services and Credit balance, choose Configure auto recharge.","supports":"where auto recharge is turned off"},{"id":"s8","url":"https://docs.netlify.com/manage/accounts-and-billing/billing/billing-for-credit-based-plans/configure-auto-recharge/","title":"Configure auto recharge","publisher":"vendor","quote":"Choose Disabled and confirm the changes.","supports":"disabling auto recharge"},{"id":"s9","url":"https://docs.netlify.com/manage/accounts-and-billing/billing/billing-for-credit-based-plans/configure-auto-recharge/","title":"Configure auto recharge","publisher":"vendor","quote":"your team will use the payment details saved for your team until one of the following happens","supports":"auto recharge keeps charging the saved card until disabled or the cycle resets"},{"id":"s10","url":"https://docs.netlify.com/manage/accounts-and-billing/billing/billing-for-credit-based-plans/billing-faq-for-credit-based-plans/","title":"Billing FAQ for Credit-based plans","publisher":"vendor","quote":"you can choose the free plan, or keep the Personal or Pro plan and disable auto recharge if it was turned on","supports":"what keeps costs under control"},{"id":"s11","url":"https://docs.netlify.com/manage/accounts-and-billing/billing/billing-for-credit-based-plans/billing-faq-for-credit-based-plans/","title":"Billing FAQ for Credit-based plans","publisher":"vendor","quote":"Once your monthly credit allotment is used up for all web projects on your team, all of your web projects (sites/apps) are paused","supports":"projects pause when credits run out"},{"id":"s12","url":"https://docs.netlify.com/manage/accounts-and-billing/billing/billing-for-credit-based-plans/billing-faq-for-credit-based-plans/","title":"Billing FAQ for Credit-based plans","publisher":"vendor","quote":"visit our Forums for a verified Support Guide on how to cancel an account.","supports":"the docs point to the forum Support Guide for cancelling"},{"id":"s13","url":"https://docs.netlify.com/manage/accounts-and-billing/billing/manage-payments/","title":"Manage payments","publisher":"vendor","quote":"Payments for Credit-based plans are scheduled at the start of each monthly billing cycle, which is customized for when you started your pricing plan.","supports":"when plans are charged"},{"id":"s14","url":"https://docs.netlify.com/manage/accounts-and-billing/billing/manage-payments/","title":"Manage payments","publisher":"vendor","quote":"To remove a payment method you must either have another payment method added or downgrade your plan to the free plan.","supports":"removing a payment method"},{"id":"s15","url":"https://docs.netlify.com/manage/accounts-and-billing/billing/manage-payments/","title":"Manage payments","publisher":"vendor","quote":"Under Invoices, you will find a list of your team's invoices.","supports":"where invoices are"},{"id":"s16","url":"https://www.netlify.com/legal/self-serve-subscription-agreement/","title":"Self-Serve Subscription Agreement","publisher":"vendor","quote":"Your subscription term will automatically renew for successive periods of the same duration, unless terminated as permitted below.","supports":"auto-renewal"},{"id":"s17","url":"https://www.netlify.com/legal/self-serve-subscription-agreement/","title":"Self-Serve Subscription Agreement","publisher":"vendor","quote":"any termination via the Customer's admin panel must be done at least one (1) day prior to the end of the then-current subscription term","supports":"the 1-day deadline in the admin panel"},{"id":"s18","url":"https://www.netlify.com/legal/self-serve-subscription-agreement/","title":"Self-Serve Subscription Agreement","publisher":"vendor","quote":"any termination not completed via the Customer's admin panel must be done by written notice at least ten (10) days prior to the end of the then-current subscription term","supports":"the 10-day written notice"},{"id":"s19","url":"https://www.netlify.com/legal/self-serve-subscription-agreement/","title":"Self-Serve Subscription Agreement","publisher":"vendor","quote":"All fees are non-cancelable and non-refundable, including in case of Customer's termination of the subscription term.","supports":"no refunds"},{"id":"s20","url":"https://www.netlify.com/legal/self-serve-subscription-agreement/","title":"Self-Serve Subscription Agreement","publisher":"vendor","quote":"Following any termination, however, Customer will continue to have access to the Paid Plan Services through the end of Customer's then-current subscription term.","supports":"access until the end of the term"},{"id":"s21","url":"https://www.netlify.com/legal/self-serve-subscription-agreement/","title":"Self-Serve Subscription Agreement","publisher":"vendor","quote":"Upon termination, Netlify will make all Customer Data available to Customer for electronic retrieval for a period of thirty (30) days","supports":"the 30-day retrieval window"},{"id":"s22","url":"https://www.netlify.com/legal/self-serve-subscription-agreement/","title":"Self-Serve Subscription Agreement","publisher":"vendor","quote":"but thereafter Netlify may, but is not obligated to, delete stored Customer Data.","supports":"data may be deleted after 30 days"},{"id":"s23","url":"https://www.netlify.com/legal/self-serve-subscription-agreement/","title":"Self-Serve Subscription Agreement","publisher":"vendor","quote":"If a Customer's use exceeds the Services capacity applicable to the Customer's selected Paid Plan, Customer will incur and agrees to pay additional fees that reflect actual usage","supports":"usage beyond a paid plan can be billed"},{"id":"s25","url":"https://answers.netlify.com/t/support-guide-how-to-cancel-an-account/10856","title":"[Support Guide] How to cancel an account (Netlify Support Forums)","publisher":"vendor","quote":"To delete your team, go to your Team Settings, and scroll to the bottom to click the red Delete team button.","supports":"deleting a team"},{"id":"s26","url":"https://answers.netlify.com/t/support-guide-how-to-cancel-an-account/10856","title":"[Support Guide] How to cancel an account (Netlify Support Forums)","publisher":"vendor","quote":"If your team is a Free or Starter plan team, you won't be able to delete it.","supports":"Free teams can't be deleted"},{"id":"s27","url":"https://answers.netlify.com/t/support-guide-how-to-cancel-an-account/10856","title":"[Support Guide] How to cancel an account (Netlify Support Forums)","publisher":"vendor","quote":"The only way to delete your Free or Starter team is to delete your user account, see below.","supports":"deleting the user removes a Free team"},{"id":"s28","url":"https://answers.netlify.com/t/support-guide-how-to-cancel-an-account/10856","title":"[Support Guide] How to cancel an account (Netlify Support Forums)","publisher":"vendor","quote":"To delete your user account, click on your avatar at the top right and select User settings. Scroll to the bottom to click the red Delete user button.","supports":"deleting your user"},{"id":"s29","url":"https://answers.netlify.com/t/support-guide-how-to-cancel-an-account/10856","title":"[Support Guide] How to cancel an account (Netlify Support Forums)","publisher":"vendor","quote":"All team sites will be taken offline.","supports":"sites go offline"},{"id":"s30","url":"https://answers.netlify.com/t/support-guide-how-to-cancel-an-account/10856","title":"[Support Guide] How to cancel an account (Netlify Support Forums)","publisher":"vendor","quote":"Any DNS zones you've set up will be deleted.","supports":"DNS zones are deleted"},{"id":"s31","url":"https://answers.netlify.com/t/support-guide-how-to-cancel-an-account/10856","title":"[Support Guide] How to cancel an account (Netlify Support Forums)","publisher":"vendor","quote":"Domains purchased through Netlify will be locked.","supports":"Netlify-bought domains are locked"},{"id":"s32","url":"https://answers.netlify.com/t/support-guide-how-to-cancel-an-account/10856","title":"[Support Guide] How to cancel an account (Netlify Support Forums)","publisher":"vendor","quote":"You will no longer have access to Netlify without help from support.","supports":"what deleting your user loses"},{"id":"s33","url":"https://answers.netlify.com/t/support-guide-how-to-cancel-an-account/10856","title":"[Support Guide] How to cancel an account (Netlify Support Forums)","publisher":"vendor","quote":"Teams you own will be deleted.","supports":"deleting your user deletes your teams"},{"id":"s34","url":"https://www.netlify.com/legal/enterprise-master-subscription-agreement/","title":"Enterprise Master Subscription Agreement","publisher":"vendor","quote":"automatically renew for subsequent Subscription Terms equivalent in length to the then-expiring Subscription Term","supports":"Enterprise auto-renewal"},{"id":"s35","url":"https://www.netlify.com/legal/enterprise-master-subscription-agreement/","title":"Enterprise Master Subscription Agreement","publisher":"vendor","quote":"unless either party gives the other party written notice of its intent not to renew at least 60 (sixty) days prior to the end of the then-current term","supports":"the 60-day non-renewal notice"},{"id":"s36","url":"https://www.netlify.com/legal/enterprise-master-subscription-agreement/","title":"Enterprise Master Subscription Agreement","publisher":"vendor","quote":"all commitments under this Agreement and/or an Order Form are non-cancellable, non-refundable and cannot be decreased during the Subscription Term","supports":"Enterprise commitments for the full term"},{"id":"s37","url":"https://www.netlify.com/legal/enterprise-master-subscription-agreement/","title":"Enterprise Master Subscription Agreement","publisher":"vendor","quote":"electronic mail to legal@netlify.com","supports":"where legal notices go"},{"id":"s38","url":"https://www.netlify.com/legal/enterprise-master-subscription-agreement/","title":"Enterprise Master Subscription Agreement","publisher":"vendor","quote":"electronic mail to support@netlify.com","supports":"where other notices go"},{"id":"s39","url":"https://docs.netlify.com/manage/projects/disable-project/","title":"Disable project","publisher":"vendor","quote":"Netlify allows you to disable your projects to take them offline while keeping your existing configuration.","supports":"what disabling a project does"},{"id":"s40","url":"https://docs.netlify.com/manage/projects/disable-project/","title":"Disable project","publisher":"vendor","quote":"This is also an effective way to stop consuming resources like build minutes, functions or bandwidth.","supports":"disabling stops usage"},{"id":"s41","url":"https://docs.netlify.com/manage/projects/disable-project/","title":"Disable project","publisher":"vendor","quote":"Go to Project configuration > Configuration > Danger zone and select Disable project.","supports":"where to disable a project"},{"id":"s42","url":"https://www.netlify.com/pricing/","title":"Pricing","publisher":"vendor","quote":"300 credit limit / month","supports":"the Free plan limit"},{"id":"s43","url":"https://www.netlify.com/pricing/","title":"Pricing","publisher":"vendor","quote":"When a site reaches its monthly usage limits, it enters a paused state until the start of the next billing cycle.","supports":"sites pause instead of billing"},{"id":"s44","url":"https://www.netlify.com/pricing/","title":"Pricing","publisher":"vendor","quote":"includes generous monthly credits, free production deploys, and unlimited team members for qualifying projects","supports":"the Open Source plan"},{"id":"s45","url":"https://docs.netlify.com/manage/accounts-and-billing/billing/billing-for-legacy-plans/billing-faq-for-legacy-plans/","title":"Billing FAQ for Legacy plans","publisher":"vendor","quote":"By using the Free plan, you can ensure you won't incur charges.","supports":"the Free plan never charges"},{"id":"s46","url":"https://docs.netlify.com/manage/accounts-and-billing/billing/billing-for-legacy-plans/billing-faq-for-legacy-plans/","title":"Billing FAQ for Legacy plans","publisher":"vendor","quote":"For scheduled team plan downgrades, the downgrade is scheduled to take effect at the end of your billing cycle.","supports":"when a Legacy downgrade applies"},{"id":"s47","url":"https://docs.netlify.com/manage/accounts-and-billing/billing/billing-for-legacy-plans/billing-faq-for-legacy-plans/","title":"Billing FAQ for Legacy plans","publisher":"vendor","quote":"Each package purchase is applied to a running balance for the team and combined in a single payment at the end of the billing cycle.","supports":"Legacy usage packages are billed at cycle end"},{"id":"s48","url":"https://www.netlify.com/legal/terms-of-use/","title":"Terms of Use","publisher":"vendor","quote":"are governed by the the Self-Serve Subscription Agreement or the Enterprise Master Subscription Agreement, as applicable.","supports":"which agreement applies"},{"id":"s49","url":"https://docs.netlify.com/manage/accounts-and-billing/billing/billing-for-legacy-plans/billing-faq-for-legacy-plans/","title":"Billing FAQ for Legacy plans","publisher":"vendor","quote":"The Team Owner is billed based on the number of active members, your team plan's member limit, and your team's usage.","supports":"Legacy plans bill per member"},{"id":"s50","url":"https://docs.netlify.com/manage/accounts-and-billing/billing/billing-for-legacy-plans/billing-faq-for-legacy-plans/","title":"Billing FAQ for Legacy plans","publisher":"vendor","quote":"For items charged monthly in advance, downgrading or removing the item mid-cycle results in a prorated credit applied to any other charges in the invoice.","supports":"prorated credit for removed seats"},{"id":"s51","url":"https://docs.netlify.com/manage/accounts-and-billing/team-management/manage-team-members/","title":"Manage team members","publisher":"vendor","quote":"To remove a team member, select Options > Remove from team.","supports":"removing a member"},{"id":"s52","url":"https://docs.netlify.com/manage/accounts-and-billing/team-management/manage-team-members/","title":"Manage team members","publisher":"vendor","quote":"On the Credit Pro plan, team member seats are unlimited and included starting in the base $20/month plan at no additional cost.","supports":"Pro includes unlimited members"},{"id":"s53","url":"https://docs.netlify.com/deploy/manage-deploys/manage-deploys-overview/","title":"Manage deploys","publisher":"vendor","quote":"In the deploy detail page header for a successful deploy, select Download.","supports":"downloading a deploy"},{"id":"s54","url":"https://docs.netlify.com/deploy/manage-deploys/manage-deploys-overview/","title":"Manage deploys","publisher":"vendor","quote":"When the ZIP finishes generating, select Download ready to download the deploy.","supports":"the ZIP format"},{"id":"s55","url":"https://docs.netlify.com/deploy/manage-deploys/manage-deploys-overview/","title":"Manage deploys","publisher":"vendor","quote":"Once a deploy is deleted, you cannot access any artifacts associated with the deploy, including URLs","supports":"deleted deploys are gone"},{"id":"s56","url":"https://docs.netlify.com/deploy/manage-deploys/manage-deploys-overview/","title":"Manage deploys","publisher":"vendor","quote":"deleting a deploy is permanent and does not reduce costs for your Netlify team","supports":"deleting deploys doesn't cut costs"},{"id":"s57","url":"https://docs.netlify.com/manage/accounts-and-billing/billing/billing-for-credit-based-plans/billing-faq-for-credit-based-plans/","title":"Billing FAQ for Credit-based plans","publisher":"vendor","quote":"If you downgrade, your new monthly credits will not take effect until the end of your current billing cycle.","supports":"when a lower credit tier applies"},{"id":"s58","url":"https://docs.netlify.com/manage/accounts-and-billing/billing/billing-for-legacy-plans/billing-faq-for-legacy-plans/","title":"Billing FAQ for Legacy plans","publisher":"vendor","quote":"You cannot revert to a Legacy plan from a Credit-based plan for a team.","supports":"moving to credit-based is permanent"},{"id":"s59","url":"https://www.netlify.com/legal/enterprise-master-subscription-agreement/","title":"Enterprise Master Subscription Agreement","publisher":"vendor","quote":"courier or U.S. mail to 101 2nd Street San Francisco, CA 94105, Attn: Legal dept","supports":"the postal address for legal notices"},{"id":"s60","url":"https://www.netlify.com/legal/self-serve-subscription-agreement/","title":"Self-Serve Subscription Agreement","publisher":"vendor","quote":"You may contact us by sending correspondence to the foregoing address or by emailing us at support@netlify.com.","supports":"where written notice can be sent on self-serve plans"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["What Plan details shows after a downgrade is scheduled, and what confirms a team or user deletion, is not documented","The team and user deletion steps come from Netlify's Support Guide on its own forum (linked from the billing FAQ); the docs have no separate page for them","The Enterprise agreement doesn't say whether a non-renewal notice goes to the legal or the support address, or how long Enterprise data is kept after termination","Whether Netlify is also sold through a cloud marketplace is not documented on the pages read"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Enterprise route: added the Legal dept postal address from the notices clause","Self-serve notice: written notice can be emailed to support@netlify.com (agreement contact clause)"]}},"delete_account":{"url":"https://app.netlify.com/account/settings/general#danger-zone","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"netlify","name":"Netlify","recipes":[{"id":"replace-netlify","title":"Frontend hosting","best_year_one_net":58}]},"page":"https://stackcut.io/cancel/netlify","json":"https://stackcut.io/exits/netlify.json","evidence":{"packet_revision":"768673fa26edcfb2d1e572e771900672db3c09ce6d1a53a8ba3893ed8dba6262","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"netlify--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"netlify--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"netlify--sales-contract--r3","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"network_solutions","name":"Network Solutions","category":"developer_tools","website":"https://www.networksolutions.com","domains":["networksolutions.com"],"summary":"Turn off auto-renew in the account's Renewal Center (tick the product, Disable Auto-Renew, Continue, turn off auto-renew) for each product. Domains set to auto-renew are renewed 60 days before they expire. Refunds are case-by-case: within 3 days of a new purchase or 30 days after an automatic renewal.","routes":[{"channel":"direct_web","label":"Turn off auto-renew","applies_to":"Each Network Solutions product in your account (domains, hosting and other services), billed by Network Solutions","who":"The account holder, signed in","method":"self_serve","start_url":"https://www.networksolutions.com/my-account/login","steps":[{"do":"Sign in and click the Renewal Center tab in the left-hand menu","expect":null},{"do":"Tick the box before the product's name, then click Disable Auto-Renew at the top of the page, under the search box","expect":"Continue or Chat with an expert"},{"do":"Click Continue","expect":"the turn off auto-renew button"},{"do":"Click turn off auto-renew, and repeat for every product you don't want renewed","expect":null}],"confirm_by":"The Renewal Center shows no renewal date for a product whose auto-renewal is off","effective":"The product isn't renewed and lapses when it expires, unless you renew it manually","notice":"Domains with auto-renew on are renewed 60 days before their expiration date, so turn it off before then","refund":"General no-refund policy. Support may consider a refund if you contact them within 3 days of a new purchase (the product is then deleted) or within 30 days of an automatic renewal (the renewal term is rolled back). Issued SSL certificates and premium domains are never refunded","fees":null,"source_ids":["ns1","ns2","ns3","ns4","ns5","ns6","ns7","ns8","ns9","ns10","ns12","ns14","ns15","ns30"]},{"channel":"direct_web","label":"Ask support for a refund","applies_to":"A product bought in the last 3 days, or an automatic renewal processed in the last 30 days","who":"The account holder","method":"phone","start_url":"https://www.networksolutions.com/contact-us","steps":[{"do":"Contact Network Solutions support: chat or call 1-800-361-5712, or sign in to open a help ticket","expect":null},{"do":"Ask for a refund within 3 days of buying a new product, or within 30 days of an automatic renewal being processed","expect":"a case-by-case review"}],"confirm_by":null,"effective":"A refunded new product is deleted from your account; a refunded renewal rolls the term back to its previous status","notice":null,"refund":"Case-by-case under a general no-refund policy; issued SSL certificates and premium domains are never refunded","fees":null,"source_ids":["ns9","ns10","ns11","ns12","ns13","ns14","ns15","ns16","ns28"]},{"channel":"direct_web","label":"Domains: let them lapse or transfer out","applies_to":"Domains registered with Network Solutions","who":"The account holder, signed in","method":"self_serve","start_url":"https://www.networksolutions.com/my-account/login","steps":[{"do":"To let a domain lapse, turn off its auto-renew in the Renewal Center as above, well before the 60-day automatic renewal point","expect":null},{"do":"To move it to another registrar instead, open the domain's details page and click the Security tab","expect":"the Domain Lock switch"},{"do":"Toggle off the Domain Lock switch, then click Request Auth Code","expect":"the Request Authorization Code pop-up"},{"do":"Choose the reason for the transfer and click Continue","expect":null},{"do":"Use the code to start the transfer at your new registrar","expect":null}],"confirm_by":null,"effective":"When a domain expires, its website becomes inaccessible and its email addresses stop working; it can be bought by someone else as early as 30 days after expiration","notice":"Auto-renew renews a domain 60 days before it expires; a domain can't be transferred within 60 days of its initial purchase","refund":"Premium domains are never refunded; other refunds are case-by-case","fees":"Recovering an expired domain in its redemption period costs a significant Redemption fee on top of the renewal cost","source_ids":["ns8","ns17","ns18","ns19","ns20","ns21","ns22","ns23","ns24","ns15","ns29"]}],"pay_less":[],"export":[{"data":"Website files on Network Solutions hosting","how":"In the hosting control panel, open SFTP & Content Publishing, then SFTP Account Manager for the server address and login; connect with an SFTP client such as FileZilla and download the directory that holds the website files","format":null,"limits":null,"source_ids":["ns25","ns26"]}],"after_cancel":{"access_until":"The product's expiration date, when auto-renew is off","data_kept":null,"you_lose":["The website and email addresses on a domain once it expires","The domain itself: it may be bought by someone else as early as 30 days after it expires"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"After Disable Auto-Renew, a prompt offers Continue or Chat with an expert before the final turn off auto-renew button","tips":["Domains on auto-renew are renewed 60 days before they expire: turn auto-renew off earlier than that","Check each product's renewal date in the Renewal Center: it's usually different from the expiration date, and auto-renew must be off before it","Each product renews on its own: turn off auto-renew for every product you don't want","With auto-renew off, you must renew manually before expiry to keep a product","Refunds are case-by-case and only within 3 days of a new purchase or 30 days of an automatic renewal; issued SSL certificates and premium domains are never refunded","A domain can't be transferred within 60 days of its initial purchase"]},"sources":[{"id":"ns1","url":"https://www.networksolutions.com/help/article/managing-auto-renew","title":"Manage auto-renew with Network Solutions","publisher":"vendor","quote":"From the left-hand menu, click the Renewal Center tab.","supports":"where the Renewal Center is"},{"id":"ns2","url":"https://www.networksolutions.com/help/article/managing-auto-renew","title":"Manage auto-renew with Network Solutions","publisher":"vendor","quote":"You can click on the box before your product's name then click the Disable Auto-Renew button at the top of the page under the search box.","supports":"selecting the product and Disable Auto-Renew"},{"id":"ns3","url":"https://www.networksolutions.com/help/article/managing-auto-renew","title":"Manage auto-renew with Network Solutions","publisher":"vendor","quote":"Continue if you wish to turn off auto-renewal","supports":"the Continue choice"},{"id":"ns4","url":"https://www.networksolutions.com/help/article/managing-auto-renew","title":"Manage auto-renew with Network Solutions","publisher":"vendor","quote":"Chat with an expert for further assistance with your product before making a decision","supports":"the retention prompt"},{"id":"ns5","url":"https://www.networksolutions.com/help/article/managing-auto-renew","title":"Manage auto-renew with Network Solutions","publisher":"vendor","quote":"Then, click the turn off auto-renew button.","supports":"the final step"},{"id":"ns6","url":"https://www.networksolutions.com/help/article/managing-auto-renew","title":"Manage auto-renew with Network Solutions","publisher":"vendor","quote":"If you disable auto-renew, you will be responsible for manually renewing your product before it expires.","supports":"what auto-renew off means"},{"id":"ns7","url":"https://www.networksolutions.com/help/article/make-payment-to-renew","title":"Network Solutions Renewal Center guide","publisher":"vendor","quote":"No renewal date will show if the auto-renewal of the product is off.","supports":"how to confirm auto-renew is off"},{"id":"ns8","url":"https://www.networksolutions.com/help/article/check-domain-name-expiration","title":"How to check your domain expiration date","publisher":"vendor","quote":"If your domain already has the auto-renew feature turned on, we will automatically renew your domain 60 days before the expiration date.","supports":"domains renew 60 days early"},{"id":"ns9","url":"https://www.networksolutions.com/help/article/refund-policy","title":"Refund policy at Network Solutions","publisher":"vendor","quote":"At Network Solutions, we maintain a general no-refund policy.","supports":"general no-refund policy"},{"id":"ns10","url":"https://www.networksolutions.com/help/article/refund-policy","title":"Refund policy at Network Solutions","publisher":"vendor","quote":"If you contact us within three days of acquiring a new product, we may consider a refund.","supports":"the 3-day new-purchase window"},{"id":"ns11","url":"https://www.networksolutions.com/help/article/refund-policy","title":"Refund policy at Network Solutions","publisher":"vendor","quote":"Please note that when a refund is issued for a new product, the product must be deleted from your account.","supports":"a refunded product is deleted"},{"id":"ns12","url":"https://www.networksolutions.com/help/article/refund-policy","title":"Refund policy at Network Solutions","publisher":"vendor","quote":"If you reach out to us within 30 days of an automatic renewal order being processed, we may process a refund.","supports":"the 30-day renewal window"},{"id":"ns13","url":"https://www.networksolutions.com/help/article/refund-policy","title":"Refund policy at Network Solutions","publisher":"vendor","quote":"In such cases, the renewal term will be rolled back to the previous status.","supports":"a refunded renewal is rolled back"},{"id":"ns14","url":"https://www.networksolutions.com/help/article/refund-policy","title":"Refund policy at Network Solutions","publisher":"vendor","quote":"Refunds are not available once a certificate has already been issued.","supports":"SSL certificates aren't refunded"},{"id":"ns15","url":"https://www.networksolutions.com/help/article/refund-policy","title":"Refund policy at Network Solutions","publisher":"vendor","quote":"Premium domain purchases are not refundable under any circumstances.","supports":"premium domains aren't refunded"},{"id":"ns16","url":"https://www.networksolutions.com/contact-us","title":"Contact Network Solutions","publisher":"vendor","quote":"1-800-361-5712","supports":"the support phone number"},{"id":"ns17","url":"https://www.networksolutions.com/help/article/transfer-out-of-network-solutions","title":"How to transfer out your domain from Network Solutions","publisher":"vendor","quote":"Click the Security tab.","supports":"where Domain Lock is"},{"id":"ns18","url":"https://www.networksolutions.com/help/article/transfer-out-of-network-solutions","title":"How to transfer out your domain from Network Solutions","publisher":"vendor","quote":"Toggle off the Domain Lock switch.","supports":"unlocking the domain"},{"id":"ns19","url":"https://www.networksolutions.com/help/article/transfer-out-of-network-solutions","title":"How to transfer out your domain from Network Solutions","publisher":"vendor","quote":"Click the Request Auth Code button, and the Request Authorization Code pop-up will appear.","supports":"getting the auth code"},{"id":"ns20","url":"https://www.networksolutions.com/help/article/transfer-out-of-network-solutions","title":"How to transfer out your domain from Network Solutions","publisher":"vendor","quote":"a domain name cannot be transferred within 60 days of initial purchase.","supports":"the 60-day transfer lock"},{"id":"ns21","url":"https://www.networksolutions.com/help/article/what-happens-if-i-dont-renew-my-domain","title":"What happens when my domain expires and how do I renew it?","publisher":"vendor","quote":"Your website will become inaccessible.","supports":"effect of an expired domain on the site"},{"id":"ns22","url":"https://www.networksolutions.com/help/article/what-happens-if-i-dont-renew-my-domain","title":"What happens when my domain expires and how do I renew it?","publisher":"vendor","quote":"Any email addresses associated with your domain will stop working.","supports":"effect of an expired domain on email"},{"id":"ns23","url":"https://www.networksolutions.com/help/article/what-happens-if-i-dont-renew-my-domain","title":"What happens when my domain expires and how do I renew it?","publisher":"vendor","quote":"As early as 30 days after expiration, your domain may be purchased by a third party.","supports":"losing the domain after expiry"},{"id":"ns24","url":"https://www.networksolutions.com/help/article/what-happens-if-i-dont-renew-my-domain","title":"What happens when my domain expires and how do I renew it?","publisher":"vendor","quote":"you will have to pay a significant Redemption fee in addition to the standard renewal cost.","supports":"the redemption fee"},{"id":"ns25","url":"https://www.networksolutions.com/help/article/how-to-download-my-website-files","title":"How to download website files via SFTP","publisher":"vendor","quote":"In the hosting control panel, go to SFTP & Content Publishing section, then click SFTP Account Manager.","supports":"where the SFTP login is"},{"id":"ns26","url":"https://www.networksolutions.com/help/article/how-to-download-my-website-files","title":"How to download website files via SFTP","publisher":"vendor","quote":"Hover your cursor over the directory containing the website files to initiate the download process. Click Download after that.","supports":"downloading the files"},{"id":"ns28","url":"https://www.networksolutions.com/contact-us","title":"Contact Network Solutions","publisher":"vendor","quote":"Log in to open a help ticket","supports":"help tickets need a sign-in"},{"id":"ns29","url":"https://www.networksolutions.com/help/article/transfer-out-of-network-solutions","title":"How to transfer out your domain from Network Solutions","publisher":"vendor","quote":"Choose the reason for the transfer, then click the Continue button.","supports":"the transfer-reason step"},{"id":"ns30","url":"https://www.networksolutions.com/help/article/make-payment-to-renew","title":"Make a payment to renew","publisher":"vendor","quote":"See the renewal date of your products, which is usually different from their expiration date.","supports":"renewal dates differ from expiration dates"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Contract terms on renewal notice, termination fees and data retention aren't confirmed; they would be in Network Solutions' Service Agreement (networksolutions.com/legal)","Cancelling a product outright or closing the account isn't documented in Network Solutions' help center, which covers the Renewal Center's auto-renew switch and support-handled refunds","How long data is kept after a product ends, how support confirms a refund, and whether hosting backups can be downloaded aren't stated in Network Solutions' help pages","No downgrade or pause option is documented"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked all three routes, export and after_cancel against Network Solutions' help articles and contact page; route facts confirmed","Domain transfer: added the step to choose a transfer reason and click Continue","Added that a product's renewal date is usually different from its expiration date","Rewrote the 'not confirmed' notes for readers"]}},"page":"https://stackcut.io/cancel/network_solutions","json":"https://stackcut.io/exits/network_solutions.json","evidence":{"packet_revision":"04f70cb8094d319751f7ea5e7eeb303a286d41d0ded1dc658cac237a4dcae56a","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"network-solutions--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"network-solutions--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"network-solutions--direct-web--r3","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"new_relic","name":"New Relic","category":"developer_tools","website":"https://newrelic.com","domains":["newrelic.com"],"summary":"Pay-as-you-go: in the user menu choose Manage your plan, Plans and pricing, Downgrade to free, give a reason and Submit; usage up to then is billed at month end. Contracts go through your account representative and renew unless notice comes 30 days before term end. Azure-billed: delete the resource.","routes":[{"channel":"direct_web","label":"Pay-as-you-go: downgrade to Free","applies_to":"Standard and Pro pay-as-you-go organizations, billed monthly by card","who":"A user who can open Manage your plan in the user menu","method":"self_serve","start_url":null,"steps":[{"do":"From the user menu, click Manage your plan","expect":"Plans and pricing"},{"do":"Click Plans and pricing","expect":"the Free pricing option"},{"do":"Under Free, mouse over Downgrade to free and click the button that appears","expect":"a window asking for a reason for cancellation"},{"do":"Scroll to the bottom, enter a reason for cancellation, tick the box agreeing to the terms of service, then click Submit","expect":null}],"confirm_by":null,"effective":"There are no payment commitments past the current month; you pay only for usage before cancelling, billed at the end of the calendar month","notice":null,"refund":"New Relic's paid terms say fees are non-refundable except as the agreement sets out","fees":"The end-of-month bill still covers billable usage up to the downgrade","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9"]},{"channel":"direct_web","label":"Cancel accounts or delete the organization","applies_to":"Organizations that want to close one account, or remove the whole organization once it is on the Free edition","who":"A full platform user in a group with the Organization administrative setting","method":"self_serve","start_url":null,"steps":[{"do":"To cancel one account, go to Administration, then Access Management, select the Accounts tab, select the ellipsis next to the account and select cancel account","expect":null},{"do":"To delete the organization, first downgrade to Free and get down to one active account, one user and one authentication domain","expect":null},{"do":"From the user menu, click Administration, then Access management, then Delete organization","expect":null}],"confirm_by":"A cancelled account is listed under Accounts, then Cancelled accounts","effective":"A cancelled account is disabled at once and its API keys become inactive. Cancelling a parent account may also cancel its sub-accounts, and this can't be reversed from the UI","notice":null,"refund":null,"fees":null,"source_ids":["s10","s11","s12","s13","s14","s15","s16","s17","s18","s46","s47","s48","s49"]},{"channel":"sales_contract","label":"Pro or Enterprise contracts","applies_to":"Pro or Enterprise editions on a long-term commitment contract","who":"The customer, through its New Relic account representative","method":"contact_sales","start_url":null,"steps":[{"do":"Tell your New Relic account representative you want to downgrade or not renew, at least 30 days before the current Subscription Term ends","expect":null},{"do":"Send the notice of non-renewal in writing, by overnight courier or first-class mail, to New Relic, Inc., 188 Spear Street, Suite 1000, San Francisco, California 94105, Attn: General Counsel","expect":null}],"confirm_by":null,"effective":"At the end of the current Subscription Term","notice":"Notice of non-renewal at least 30 days before the current Subscription Term ends, delivered by overnight courier or first-class mail to New Relic's General Counsel; otherwise it renews for a period of the same length","refund":"Fees are non-cancellable and non-refundable except as the agreement sets out","fees":"Termination doesn't remove the obligation to pay fees for the period before it takes effect","source_ids":["s19","s20","s8","s21","s50","s51"]},{"channel":"reseller_or_partner","label":"Billed through Azure Marketplace","applies_to":"Azure Native New Relic Service resources billed on your Azure bill","who":"An Azure user who can delete the New Relic resource","method":"platform_settings","start_url":null,"steps":[{"do":"In the Azure portal, open the New Relic resource and select Delete on the command bar","expect":"the Delete Resource pane"},{"do":"Optionally select a reason, type the resource name in Enter resource name to confirm deletion, then select Delete, and Delete again to confirm","expect":null},{"do":"Delete any other New Relic resources linked to the same New Relic account","expect":null}],"confirm_by":null,"effective":"All Azure Marketplace billing for that resource stops once it is deleted; other New Relic resources linked to the account keep billing","notice":null,"refund":null,"fees":null,"source_ids":["s22","s23","s24","s25","s26","s27"]}],"pay_less":[{"type":"free_plan","what":"The Free edition includes 100 GB of data ingest a month, unlimited free basic users and one free full platform user","evidence":"documented","source_ids":["s28","s29","s30"]},{"type":"seat_reduction","what":"Move people to free basic users instead of billable core or full platform users. Do it at the end of the month: a user is billed for a calendar month at the highest user type they had that month","evidence":"documented","source_ids":["s29","s31","s52"]},{"type":"downgrade","what":"Billed through Azure Marketplace: on the New Relic resource, select Change Plan on the command bar and choose another plan","evidence":"documented","source_ids":["s53","s54"]},{"type":"annual_billing","what":"Pro full platform users cost $349 a user with an annual commitment versus $418.80 on monthly pay-as-you-go; commitment contracts with volume and savings plans are offered on Pro and Enterprise","evidence":"documented","source_ids":["s32","s33","s34"]},{"type":"student_or_nonprofit","what":"Nonprofits can apply to the Observability for Good program","evidence":"documented","source_ids":["s35"]},{"type":"discount_program","what":"New Relic for Startups helps early-stage startups","evidence":"documented","source_ids":["s36"]}],"export":[{"data":"Telemetry data returned by a NRQL query (events, logs, metrics)","how":"Run a historical data export through the NerdGraph API, then download the result files from the links it returns","format":"One or more GZIP-compressed JSON files","limits":"Requires Data Plus and a core or full platform user; result files are valid for a week and each download link for 6 hours","source_ids":["s37","s38","s39","s40","s41"]}],"after_cancel":{"access_until":"A cancelled account is disabled at once; New Relic's docs don't say when paid features end after a downgrade","data_kept":"New Relic's paid terms say it deletes Customer Data in an account after termination or expiration, so export during the term","you_lose":["API keys of a cancelled account: they become inactive and can't be reassigned","Sub-accounts, if you cancel their parent account","Paid-edition users and data ingest beyond the Free edition's allowance"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The Downgrade to free window asks for a reason for cancellation and a tick agreeing to the terms of service before Submit","tips":["Data beyond the free 100 GB a month is billed per GB: sending less data or uninstalling agents lowers the bill without downgrading","You can't cancel the last active account; delete the organization instead, which first needs the Free edition","Cancelling a parent account can cancel its sub-accounts and can't be undone in the UI: cancel a sub-account directly if that's all you want","Azure-billed: deleting one New Relic resource stops its billing, but other linked resources keep billing"]},"sources":[{"id":"s1","url":"https://docs.newrelic.com/docs/accounts/accounts-billing/account-setup/downgradecancel-account/","title":"Downgrade or cancel New Relic","publisher":"vendor","quote":"To downgrade a Standard or Pro pay-as-you-go organization:","supports":"which organizations can downgrade themselves"},{"id":"s2","url":"https://docs.newrelic.com/docs/accounts/accounts-billing/account-setup/downgradecancel-account/","title":"Downgrade or cancel New Relic","publisher":"vendor","quote":"From the user menu, click Manage your plan.","supports":"where the flow starts"},{"id":"s3","url":"https://docs.newrelic.com/docs/accounts/accounts-billing/account-setup/downgradecancel-account/","title":"Downgrade or cancel New Relic","publisher":"vendor","quote":"Under the Free pricing option, mouse over Downgrade to free and click the button that appears.","supports":"the Downgrade to free step"},{"id":"s4","url":"https://docs.newrelic.com/docs/accounts/accounts-billing/account-setup/downgradecancel-account/","title":"Downgrade or cancel New Relic","publisher":"vendor","quote":"On the window that appears, scroll to the bottom and enter a reason for cancellation.","supports":"the reason prompt"},{"id":"s5","url":"https://docs.newrelic.com/docs/accounts/accounts-billing/account-setup/downgradecancel-account/","title":"Downgrade or cancel New Relic","publisher":"vendor","quote":"Click the box noting that you agree to the terms of service.","supports":"the terms checkbox before Submit"},{"id":"s6","url":"https://newrelic.com/pricing","title":"New Relic pricing","publisher":"vendor","quote":"Billing happens at the end of each calendar month. There are no payment commitments past the current month and an organization can cancel at any time.","supports":"how pay-as-you-go is billed, and no notice"},{"id":"s7","url":"https://newrelic.com/pricing","title":"New Relic pricing","publisher":"vendor","quote":"You can cancel anytime with the pay-as-you-go option, and you will only pay for any usage prior to cancellation.","supports":"the final bill covers usage before cancelling"},{"id":"s8","url":"https://newrelic.com/termsandconditions/paid","title":"New Relic Paid Terms of Service","publisher":"vendor","quote":"All fees and expenses are non-cancellable and non-refundable except as set out in this Agreement.","supports":"the refund policy"},{"id":"s9","url":"https://docs.newrelic.com/docs/accounts/accounts-billing/account-setup/downgradecancel-account/","title":"Downgrade or cancel New Relic","publisher":"vendor","quote":"Click Plans and pricing.","supports":"the Plans and pricing step"},{"id":"s10","url":"https://docs.newrelic.com/docs/accounts/accounts-billing/account-setup/downgradecancel-account/","title":"Downgrade or cancel New Relic","publisher":"vendor","quote":"Navigate to Administration > Access Management > select the Accounts Tab > select the ellipsis to the right of the account you would like to cancel > select cancel account.","supports":"the cancel account steps"},{"id":"s11","url":"https://docs.newrelic.com/docs/accounts/accounts-billing/account-setup/downgradecancel-account/","title":"Downgrade or cancel New Relic","publisher":"vendor","quote":"In a group that has the Organization administrative setting.","supports":"who can cancel an account"},{"id":"s12","url":"https://docs.newrelic.com/docs/accounts/accounts-billing/account-setup/downgradecancel-account/","title":"Downgrade or cancel New Relic","publisher":"vendor","quote":"It is disabled, but it's still present in your organization in Accounts > Cancelled accounts.","supports":"what a cancelled account looks like"},{"id":"s13","url":"https://docs.newrelic.com/docs/accounts/accounts-billing/account-setup/downgradecancel-account/","title":"Downgrade or cancel New Relic","publisher":"vendor","quote":"Any API keys associated with a cancelled account become inactive and can't be reassigned to another account.","supports":"API keys stop working"},{"id":"s14","url":"https://docs.newrelic.com/docs/accounts/accounts-billing/account-setup/downgradecancel-account/","title":"Downgrade or cancel New Relic","publisher":"vendor","quote":"If the account you're canceling is a parent account, canceling it may also cancel some or all sub-accounts beneath it depending on your account configuration.","supports":"parent accounts can take sub-accounts with them"},{"id":"s15","url":"https://docs.newrelic.com/docs/accounts/accounts-billing/account-setup/downgradecancel-account/","title":"Downgrade or cancel New Relic","publisher":"vendor","quote":"This action cannot be reversed from the UI.","supports":"cancelling a parent can't be undone in the UI"},{"id":"s16","url":"https://docs.newrelic.com/docs/accounts/accounts-billing/account-setup/downgradecancel-account/","title":"Downgrade or cancel New Relic","publisher":"vendor","quote":"You can't cancel the last remaining active account in your organization.","supports":"the last account can't be cancelled"},{"id":"s17","url":"https://docs.newrelic.com/docs/accounts/accounts-billing/account-setup/downgradecancel-account/","title":"Downgrade or cancel New Relic","publisher":"vendor","quote":"Your organization must be on the Free edition.","supports":"deleting the organization needs the Free edition"},{"id":"s18","url":"https://docs.newrelic.com/docs/accounts/accounts-billing/account-setup/downgradecancel-account/","title":"Downgrade or cancel New Relic","publisher":"vendor","quote":"From the user menu, click Administration. Click Access management. Click Delete organization.","supports":"the delete organization steps"},{"id":"s19","url":"https://docs.newrelic.com/docs/accounts/accounts-billing/account-setup/downgradecancel-account/","title":"Downgrade or cancel New Relic","publisher":"vendor","quote":"If you have a Pro or Enterprise edition with a long-term contract and wish to downgrade, talk to your New Relic account representative.","supports":"the contract route"},{"id":"s20","url":"https://newrelic.com/termsandconditions/paid","title":"New Relic Paid Terms of Service","publisher":"vendor","quote":"unless either party gives the other party notice of non-renewal at least 30 days before the then current Subscription Term ends.","supports":"automatic renewal and the 30-day notice"},{"id":"s21","url":"https://newrelic.com/termsandconditions/paid","title":"New Relic Paid Terms of Service","publisher":"vendor","quote":"any termination relieve Customer of the obligation to pay any expenses and fees payable to New Relic for the period prior to the effective date of termination.","supports":"fees owed up to termination"},{"id":"s22","url":"https://docs.newrelic.com/docs/infrastructure/microsoft-azure-integrations/get-started/azure-native/","title":"Azure Native New Relic Service","publisher":"vendor","quote":"Get a single bill for all the resources that you consume on Azure, including New Relic.","supports":"New Relic can be billed through Azure"},{"id":"s23","url":"https://learn.microsoft.com/en-us/azure/partner-solutions/new-relic/new-relic-how-to-manage","title":"Manage Azure Native New Relic Service","publisher":"platform","quote":"On the command bar, select Delete.","supports":"the Azure delete step"},{"id":"s24","url":"https://learn.microsoft.com/en-us/azure/partner-solutions/new-relic/new-relic-how-to-manage","title":"Manage Azure Native New Relic Service","publisher":"platform","quote":"On the Delete Resource pane, optionally select a reason for deleting the resource.","supports":"the Delete Resource pane"},{"id":"s25","url":"https://learn.microsoft.com/en-us/azure/partner-solutions/new-relic/new-relic-how-to-manage","title":"Manage Azure Native New Relic Service","publisher":"platform","quote":"In the Enter resource name to confirm deletion box, enter the name of the resource.","supports":"confirming the deletion"},{"id":"s26","url":"https://learn.microsoft.com/en-us/azure/partner-solutions/new-relic/new-relic-how-to-manage","title":"Manage Azure Native New Relic Service","publisher":"platform","quote":"After the resource is deleted, all billing for that resource through Azure Marketplace stops.","supports":"what stops Azure billing"},{"id":"s27","url":"https://learn.microsoft.com/en-us/azure/partner-solutions/new-relic/new-relic-how-to-manage","title":"Manage Azure Native New Relic Service","publisher":"platform","quote":"If you have other New Relic resources linked to the New Relic account, billing for those other resources continues through Azure Marketplace.","supports":"linked resources keep billing"},{"id":"s28","url":"https://newrelic.com/pricing","title":"New Relic pricing","publisher":"vendor","quote":"100 GB of free data ingest/month","supports":"the Free edition's data allowance"},{"id":"s29","url":"https://newrelic.com/pricing","title":"New Relic pricing","publisher":"vendor","quote":"Unlimited free basic users","supports":"basic users are free"},{"id":"s30","url":"https://newrelic.com/pricing","title":"New Relic pricing","publisher":"vendor","quote":"One free full platform user","supports":"the Free edition's full platform user"},{"id":"s31","url":"https://docs.newrelic.com/docs/accounts/accounts-billing/new-relic-one-pricing-billing/new-relic-one-pricing-billing/","title":"New Relic pricing and billing","publisher":"vendor","quote":"If you want to downgrade a user, you'll probably want to do that at the end of the month.","supports":"when to downgrade users"},{"id":"s32","url":"https://newrelic.com/pricing","title":"New Relic pricing","publisher":"vendor","quote":"$349/user (for annual commitments)","supports":"the annual-commitment user price"},{"id":"s33","url":"https://newrelic.com/pricing","title":"New Relic pricing","publisher":"vendor","quote":"$418.80/user (for monthly pay as you go)","supports":"the monthly pay-as-you-go user price"},{"id":"s34","url":"https://newrelic.com/pricing","title":"New Relic pricing","publisher":"vendor","quote":"New Relic offers commitment contract options to Pro and Enterprise edition customers with volume and savings plans","supports":"commitment contracts"},{"id":"s35","url":"https://newrelic.com/pricing","title":"New Relic pricing","publisher":"vendor","quote":"New Relic has an Observability for Good program for nonprofits","supports":"the nonprofit program"},{"id":"s36","url":"https://newrelic.com/pricing","title":"New Relic pricing","publisher":"vendor","quote":"New Relic for Startups helps early-stage startups","supports":"the startup program"},{"id":"s37","url":"https://docs.newrelic.com/docs/apis/nerdgraph/examples/nerdgraph-historical-data-export/","title":"NerdGraph historical data export","publisher":"vendor","quote":"Our historical data export feature can be used to run a NRQL query that returns 200,000,000 data points in a response","supports":"what the export does"},{"id":"s38","url":"https://docs.newrelic.com/docs/apis/nerdgraph/examples/nerdgraph-historical-data-export/","title":"NerdGraph historical data export","publisher":"vendor","quote":"The results are returned as one or more JSON files.","supports":"the export format"},{"id":"s39","url":"https://docs.newrelic.com/docs/apis/nerdgraph/examples/nerdgraph-historical-data-export/","title":"NerdGraph historical data export","publisher":"vendor","quote":"Requires Data Plus","supports":"the plan requirement"},{"id":"s40","url":"https://docs.newrelic.com/docs/apis/nerdgraph/examples/nerdgraph-historical-data-export/","title":"NerdGraph historical data export","publisher":"vendor","quote":"Result files themselves are valid for a week from when the export was run","supports":"how long result files last"},{"id":"s41","url":"https://docs.newrelic.com/docs/apis/nerdgraph/examples/nerdgraph-historical-data-export/","title":"NerdGraph historical data export","publisher":"vendor","quote":"Each link is pre-signed to be valid for 6 hours","supports":"how long download links last"},{"id":"s42","url":"https://newrelic.com/termsandconditions/paid","title":"New Relic Paid Terms of Service","publisher":"vendor","quote":"including Customer Data in an Account, which New Relic will delete after termination or expiration","supports":"data is deleted after termination"},{"id":"s43","url":"https://newrelic.com/termsandconditions/paid","title":"New Relic Paid Terms of Service","publisher":"vendor","quote":"At any time during the Subscription Term, Customer may export Customer Data stored in its Account in supported formats.","supports":"export during the term"},{"id":"s44","url":"https://docs.newrelic.com/docs/accounts/accounts-billing/account-setup/downgradecancel-account/","title":"Downgrade or cancel New Relic","publisher":"vendor","quote":"If you want to stop reporting some data to New Relic without downgrading or cancelling, you can configure our tools to send less data.","supports":"reducing ingest without downgrading"},{"id":"s45","url":"https://newrelic.com/pricing","title":"New Relic pricing","publisher":"vendor","quote":"$0.40/GB ingested beyond","supports":"data beyond the free allowance is billed per GB"},{"id":"s46","url":"https://docs.newrelic.com/docs/accounts/accounts-billing/account-setup/downgradecancel-account/","title":"Downgrade or cancel New Relic","publisher":"vendor","quote":"To do this, see Delete your organization, which automatically cancels the account.","supports":"deleting the organization cancels the last account"},{"id":"s47","url":"https://docs.newrelic.com/docs/accounts/accounts-billing/account-setup/downgradecancel-account/","title":"Downgrade or cancel New Relic","publisher":"vendor","quote":"Your organization only has one active account.","supports":"organization deletion requirement"},{"id":"s48","url":"https://docs.newrelic.com/docs/accounts/accounts-billing/account-setup/downgradecancel-account/","title":"Downgrade or cancel New Relic","publisher":"vendor","quote":"Your organization must have only one user remaining.","supports":"organization deletion requirement"},{"id":"s49","url":"https://docs.newrelic.com/docs/accounts/accounts-billing/account-setup/downgradecancel-account/","title":"Downgrade or cancel New Relic","publisher":"vendor","quote":"Your organization only has one authentication domain.","supports":"organization deletion requirement"},{"id":"s50","url":"https://newrelic.com/termsandconditions/paid","title":"New Relic Paid Terms of Service","publisher":"vendor","quote":"New Relic, Inc., 188 Spear Street, Suite 1000, San Francisco, California 94105, Attn: General Counsel","supports":"where notices to New Relic go"},{"id":"s51","url":"https://newrelic.com/termsandconditions/paid","title":"New Relic Paid Terms of Service","publisher":"vendor","quote":"delivered by nationally recognized overnight delivery service or first class postage prepaid mail","supports":"how notices must be delivered"},{"id":"s52","url":"https://docs.newrelic.com/docs/accounts/accounts-billing/new-relic-one-pricing-billing/new-relic-one-pricing-billing/","title":"New Relic pricing and billing","publisher":"vendor","quote":"a user's billable user type for a calendar month is the highest user type at which a user was set during a calendar month","supports":"why to downgrade users at month end"},{"id":"s53","url":"https://learn.microsoft.com/en-us/azure/partner-solutions/new-relic/new-relic-how-to-manage","title":"Manage Azure Native New Relic Service","publisher":"platform","quote":"From the working pane's command bar, select Change Plan.","supports":"changing an Azure-billed plan"},{"id":"s54","url":"https://learn.microsoft.com/en-us/azure/partner-solutions/new-relic/new-relic-how-to-manage","title":"Manage Azure Native New Relic Service","publisher":"platform","quote":"Choose the appropriate plan and select Change Plan.","supports":"choosing the new plan"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Which user role is needed to downgrade from Manage your plan isn't stated on New Relic's downgrade page","When paid-edition features stop after a downgrade to Free, and what happens to stored data older than the Free edition keeps, isn't stated in New Relic's docs","Cancelling New Relic bought through the AWS or Google Cloud marketplaces isn't covered on New Relic's downgrade page"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked every route, pay_less and export fact against New Relic's docs, pricing page and paid terms, and Microsoft's Azure page; all confirmed","Contracts: added how notice of non-renewal must be sent under the paid terms' Notices clause, by overnight courier or first-class mail to New Relic's General Counsel (s50, s51)","Pay less: users are billed at their highest user type in a calendar month, which is why to downgrade users at month end (s52); added Azure's Change Plan for Azure-billed resources (s53, s54)"]}},"delete_account":{"url":"https://docs.newrelic.com/docs/accounts/accounts-billing/account-setup/downgradecancel-account/#cancel-simple-org","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/new_relic","json":"https://stackcut.io/exits/new_relic.json","evidence":{"packet_revision":"c4cd2c45ad08882a4a1ad7e4d68551ec456c3f5d5046855c6a740a6636c51b0e","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"new-relic--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"new-relic--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"new-relic--sales-contract--r3","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"new-relic--reseller-or-partner--r4","channel":"reseller_or_partner","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"new_yorker","name":"The New Yorker","category":"news_magazines","website":"https://www.newyorker.com","domains":["newyorker.com"],"summary":"If you subscribed in The New Yorker app, turn off auto-renew in your App Store or Google Play subscriptions before the period ends (Apple: at least 24 hours before). The New Yorker blocks AI agents from its own pages, so cancelling a subscription bought directly isn't documented here yet.","routes":[{"channel":"apple_app_store","applies_to":"Subscriptions bought in The New Yorker app on iPhone or iPad (billed by Apple)","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then The New Yorker","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription (you may need to scroll down)","expect":null}],"confirm_by":"The subscription shows an expiration message and no Cancel button in Subscriptions","effective":null,"notice":"Turn off auto-renew at least 24 hours before the end of the current period, or it renews","refund":null,"fees":null,"source_ids":["s2","s3","s4","s5"]},{"channel":"google_play","applies_to":"Subscriptions bought in The New Yorker app on Android (billed by Google Play)","who":"The Google Account that bought the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to your subscriptions in Google Play, signed in to the Google Account that pays","expect":"The New Yorker"},{"do":"Click Manage next to it, then Cancel subscription","expect":"a confirmation pop-up asking for a reason"},{"do":"Select a reason, then click Continue","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time you have already paid for","notice":"Turn off auto-renew before the end of the current period, or it renews","refund":null,"fees":null,"source_ids":["s7","s8","s10","s11","s14"]}],"pay_less":[{"type":"annual_billing","what":"In the app, a subscription costs $119.99 a year against $11.99 a month","evidence":"documented","source_ids":["s1"]}],"export":[],"after_cancel":{"access_until":"For Google Play billing, the end of the period already paid for (not confirmed for other channels)","data_kept":null,"you_lose":["Unlimited access to the app, the website and the archive once the paid period ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["The app's 7-day free trial renews automatically unless auto-renew is turned off at least 24 hours before it ends","Most New Yorker subscribers get the app with an existing subscription: if it isn't in your Apple or Google Play list, another company bills you, so check your bank or card statement","Uninstalling the app does not cancel a Google Play subscription"]},"sources":[{"id":"s1","url":"https://apps.apple.com/us/app/the-new-yorker/id1081530898","title":"The New Yorker on the App Store","publisher":"vendor","quote":"A subscription costs $11.99 a month or $119.99 annually, and includes a 7-day free trial","supports":"app prices, monthly and annual"},{"id":"s2","url":"https://apps.apple.com/us/app/the-new-yorker/id1081530898","title":"The New Yorker on the App Store","publisher":"vendor","quote":"after which it will automatically renew unless auto-renew is turned off at least 24 hours before the end of the current period.","supports":"the notice needed before renewal on Apple"},{"id":"s3","url":"https://apps.apple.com/us/app/the-new-yorker/id1081530898","title":"The New Yorker on the App Store","publisher":"vendor","quote":"Subscriptions may be managed by the user, and auto-renewal may be turned off by updating the user's App Store Subscription settings after purchase.","supports":"app subscriptions are stopped in Apple's subscription settings"},{"id":"s4","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple cancel steps"},{"id":"s5","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm an Apple cancellation"},{"id":"s6","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"You might've bought the subscription from another company. To find out which company bills you, check your bank or credit card statement.","supports":"the tip for subscriptions not billed by Apple"},{"id":"s7","url":"https://play.google.com/store/apps/details?id=com.condenast.thenewyorker.android&hl=en","title":"The New Yorker on Google Play","publisher":"vendor","quote":"Subscriptions may be managed by the user, and auto-renewal may be turned off by updating the user's Google Play Store subscriptions after purchase.","supports":"app subscriptions are stopped in Google Play subscriptions"},{"id":"s8","url":"https://play.google.com/store/apps/details?id=com.condenast.thenewyorker.android&hl=en","title":"The New Yorker on Google Play","publisher":"vendor","quote":"after which it will automatically renew and your account will be charged, unless auto-renew is turned off before the end of the current period.","supports":"the notice needed before renewal on Google Play"},{"id":"s9","url":"https://play.google.com/store/apps/details?id=com.condenast.thenewyorker.android&hl=en","title":"The New Yorker on Google Play","publisher":"vendor","quote":"Most current New Yorker subscribers have unlimited access to the app as part of their existing subscription.","supports":"most subscribers are not billed through the app"},{"id":"s10","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"the Google Play cancel steps"},{"id":"s11","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when Google Play access ends"},{"id":"s12","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"Important: When you uninstall an app, your subscription won't cancel.","supports":"the uninstall tip"},{"id":"s13","url":"https://play.google.com/store/apps/details?id=com.condenast.thenewyorker.android&hl=en","title":"The New Yorker on Google Play","publisher":"vendor","quote":"App subscribers have full access to the Web site, including the archive and most recent issue.","supports":"what you lose"},{"id":"s14","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"For the subscription you want to cancel, click Manage. Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.","supports":"the Google Play confirmation pop-up step"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["The New Yorker's and Condé Nast's own sites (newyorker.com, condenast.com) couldn't be checked, so cancelling print or digital subscriptions bought from The New Yorker, notice, refunds for unserved issues, cheaper plans and data export aren't documented here","Whether Apple-billed access runs to the end of the paid period is not stated on Apple's cancel page","What The New Yorker keeps after cancelling is not documented on pages we could read"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["Google Play route: added a source quote for the confirmation pop-up step","Apple and Google Play routes, prices and tips re-checked on the App Store, Google Play and platform help pages","newyorker.com and condenast.com still couldn't be checked, so the direct route stays undocumented"]}},"page":"https://stackcut.io/cancel/new_yorker","json":"https://stackcut.io/exits/new_yorker.json","evidence":{"packet_revision":"efad0e75f293d1f478485ac1f48b620a10785c2c32e50418577bac482f246cea","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"new-yorker--apple-app-store--r1","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"new-yorker--google-play--r2","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"nextiva","name":"Nextiva","category":"communication","website":"https://www.nextiva.com","domains":["nextiva.com"],"summary":"Email service@nextiva.com or call Customer Care at 1-800-983-4289 at least 30 days before your service term ends; later notice renews it for another full term. Service is billed in advance per term and prepaid fees aren't refunded. Fees can include an early termination fee. Return rented devices within 30 days.","routes":[{"channel":"direct_web","label":"Email Customer Care","applies_to":"Nextiva services billed by Nextiva under its Master Terms (small business and enterprise plans)","who":"The business account holder","method":"email","start_url":null,"steps":[{"do":"Check your current service term's end date: notice must reach Nextiva at least 30 days before it","expect":null},{"do":"Email Nextiva's Customer Care Department at service@nextiva.com asking to terminate your services","expect":null},{"do":"Within 30 days after the agreement ends, return all rented devices to Nextiva","expect":null}],"confirm_by":null,"effective":"At the end of the current service term, if notice arrives at least 30 days before it ends; with less notice the agreement renews and termination takes effect at the end of that renewal term","notice":"At least 30 days before the end of the current service term; services otherwise renew for a term of the same length as the initial term","refund":"Prepaid fees and other payments under the agreement are non-refundable and non-creditable","fees":"Charges are billed in advance for each service term. Fees may include early termination fees (ETF) and porting fees. For rented devices you pay for damage Nextiva finds on receipt, replacement if a device is lost or stolen in transit, and shipping","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s14","s15","s16"]},{"channel":"direct_web","label":"Call Customer Care","applies_to":"Nextiva services billed by Nextiva under its Master Terms (small business and enterprise plans)","who":"The business account holder","method":"phone","start_url":null,"steps":[{"do":"Call Nextiva's Customer Care Department at 1-800-983-4289 at least 30 days before your current service term ends, and ask to terminate your services","expect":null},{"do":"Within 30 days after the agreement ends, return all rented devices to Nextiva","expect":null}],"confirm_by":null,"effective":"At the end of the current service term, if notice arrives at least 30 days before it ends; with less notice the agreement renews and termination takes effect at the end of that renewal term","notice":"At least 30 days before the end of the current service term","refund":"Prepaid fees and other payments under the agreement are non-refundable and non-creditable","fees":"Fees may include early termination fees (ETF) and porting fees","source_ids":["s1","s2","s4","s5","s7","s8","s9","s14"]}],"pay_less":[{"type":"annual_billing","what":"Annual Small Business pricing (the Core plan shows Save 35%) is for new small business customers with 1 to 100 employees who sign a paid 12-month or longer minimum term. That term renews for the same length unless you give 30 days' notice","evidence":"documented","source_ids":["s12","s13","s2"]}],"export":[],"after_cancel":{"access_until":"The end of the service term in which your notice takes effect","data_kept":null,"you_lose":["Nextiva services once the term ends","Rented devices, which must be returned within 30 days (you pay shipping, damage, and replacement if a device is lost in transit)"]},"agent_notes":{"sign_in_needed":false,"phone_or_chat_only":false,"retention_step":null,"tips":["The pricing page says Cancel anytime, but the Terms require notice at least 30 days before the term ends; later notice renews the agreement for another full term","Service is billed in advance for each term, and prepaid fees are non-refundable","Fees can include an early termination fee and porting fees","Return rented phones within 30 days after the agreement ends","Cancellations go to Customer Care by email (service@nextiva.com) or phone (1-800-983-4289)"]},"sources":[{"id":"s1","url":"https://www.nextiva.com/legal.html?doc=01","title":"Nextiva Master Terms & Conditions","publisher":"vendor","quote":"contact our Customer Care Department, via email at service@Nextiva.com or by calling 1-800-983-4289 at least thirty (30) days prior to the expiration of the current service term.","supports":"how to cancel, and the 30-day notice"},{"id":"s2","url":"https://www.nextiva.com/legal.html?doc=01","title":"Nextiva Master Terms & Conditions","publisher":"vendor","quote":"The Services will automatically renew for subsequent terms of the same length as the initial term","supports":"auto-renewal"},{"id":"s3","url":"https://www.nextiva.com/legal.html?doc=01","title":"Nextiva Master Terms & Conditions","publisher":"vendor","quote":"providing Nextiva with notice as provided in Section 7.5 of this Agreement at least thirty (30) days before the end of the then-current service term.","supports":"the notice needed to stop renewal"},{"id":"s4","url":"https://www.nextiva.com/legal.html?doc=01","title":"Nextiva Master Terms & Conditions","publisher":"vendor","quote":"If you provide notice of termination less than thirty (30) days prior to the end of your then-current term, your Agreement will renew as provided herein","supports":"late notice renews the agreement"},{"id":"s5","url":"https://www.nextiva.com/legal.html?doc=01","title":"Nextiva Master Terms & Conditions","publisher":"vendor","quote":"the termination of your Services will be effective at the end of that renewal term.","supports":"when late termination takes effect"},{"id":"s6","url":"https://www.nextiva.com/legal.html?doc=01","title":"Nextiva Master Terms & Conditions","publisher":"vendor","quote":"We will charge you in advance for each term of service","supports":"billing in advance"},{"id":"s7","url":"https://www.nextiva.com/legal.html?doc=01","title":"Nextiva Master Terms & Conditions","publisher":"vendor","quote":"All prepaid fees being provided to you as described in any quote or order form and other payments by you under this Agreement are non-refundable and non-creditable","supports":"no refunds"},{"id":"s8","url":"https://www.nextiva.com/legal.html?doc=01","title":"Nextiva Master Terms & Conditions","publisher":"vendor","quote":"Fees may also include activation fees, porting fees, early termination fees (\"ETF\"), reinstatement fees, and returned check fees.","supports":"early termination and porting fees"},{"id":"s9","url":"https://www.nextiva.com/legal.html?doc=01","title":"Nextiva Master Terms & Conditions","publisher":"vendor","quote":"within thirty (30) days after the expiration of the Term of any Device Rental Agreement or termination of this Agreement, Customer will promptly return all Rented Devices","supports":"returning rented devices"},{"id":"s10","url":"https://www.nextiva.com/legal.html?doc=01","title":"Nextiva Master Terms & Conditions","publisher":"vendor","quote":"Nextiva cancellation policies are outlined in the Cancellation Policy posted at our Web site","supports":"a separate Cancellation Policy applies"},{"id":"s11","url":"https://www.nextiva.com/nextiva-pricing","title":"Nextiva pricing","publisher":"vendor","quote":"Cancel anytime","supports":"the pricing page's cancel claim"},{"id":"s12","url":"https://www.nextiva.com/nextiva-pricing","title":"Nextiva pricing","publisher":"vendor","quote":"Eligibility for annual Small Business pricing: new small business customers with 1–100 employees signing a paid 12-month or longer minimum term agreement.","supports":"who gets annual pricing"},{"id":"s13","url":"https://www.nextiva.com/nextiva-pricing","title":"Nextiva pricing","publisher":"vendor","quote":"Save 35%","supports":"the annual saving shown for Core"},{"id":"s14","url":"https://www.nextiva.com/legal.html?doc=01","title":"Nextiva Master Terms & Conditions","publisher":"vendor","quote":"All cancellation requests must be submitted in the form of an email ticket to service@nextiva.com or by calling our Customer Care Department","supports":"cancellation goes to Customer Care by email ticket or phone"},{"id":"s15","url":"https://www.nextiva.com/legal.html?doc=01","title":"Nextiva Master Terms & Conditions","publisher":"vendor","quote":"Customer will be responsible for (i) any damage to the Rented Devices as assessed by Nextiva upon receipt","supports":"charges for damaged rented devices"},{"id":"s16","url":"https://www.nextiva.com/legal.html?doc=01","title":"Nextiva Master Terms & Conditions","publisher":"vendor","quote":"the replacement cost of such Rented Devices if it is lost, misplaced, not delivered or stolen during transit, and (iii) shipping/handling costs.","supports":"charges for lost devices and shipping"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Nextiva's separate Cancellation Policy (nextiva.com/legal.html?doc=10), which the Master Terms point to for early termination fees and device charges, isn't confirmed in this guide; it may add rules on refunds, fees or notice","Early termination fee amounts aren't stated in the Master Terms","How to port numbers away from Nextiva, and what happens to call recordings, voicemail and other account data after cancelling, aren't covered in Nextiva's Master Terms","Nextiva's Terms describe cancelling only through Customer Care by email or phone; no online cancellation or confirmation step is documented"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"partial","notes":["Re-checked both routes against Nextiva's Master Terms: the Customer Care email and phone, the 30-day notice, renewal on late notice, billing in advance and non-refundable prepaid fees are confirmed","Added the Terms' rule that cancellation requests go to Customer Care as an email ticket or by phone (s14)","Device charges: the Terms cover damage, loss or theft in transit and shipping, not unreturned devices as stated before (s15, s16)","The pricing page's 'Cancel anytime' is a general line under all plans; the tip about the Terms' 30-day notice stands","Still not re-checked: the separate Cancellation Policy the Terms point to, which holds early termination fee details"]}},"page":"https://stackcut.io/cancel/nextiva","json":"https://stackcut.io/exits/nextiva.json","evidence":{"packet_revision":"a79ccf874854b2c38fa719227e0e75246b131ed06d63408345d157d29be51e4f","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"nextiva--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"nextiva--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"ngrok","name":"ngrok","category":"developer_tools","website":"https://ngrok.com","domains":["ngrok.com"],"summary":"Cancel in the ngrok dashboard; its Billing page shows your usage, but ngrok's public docs don't list the cancel steps. Gotcha: fees, including pre-paid fees, aren't refunded, and Pay-as-you-go usage above the included amount is billed at the end of the cycle. AWS Marketplace purchases are cancelled in AWS.","routes":[{"channel":"direct_web","label":"Billed by ngrok","applies_to":"Hobbyist and Pay-as-you-go plans billed by ngrok","who":"The account holder, signed in to the ngrok dashboard","method":"self_serve","start_url":"https://dashboard.ngrok.com/billing","steps":[{"do":"Sign in to the ngrok dashboard and open Billing, where your usage is shown","expect":null},{"do":"Cancel the plan as the dashboard shows: ngrok's Terms say you can cancel at any time as noted on the dashboard","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"Fees are non-refundable except as the Terms provide or the law requires, and pre-paid fees aren't refunded or credited","fees":"On Pay-as-you-go, usage beyond the included amount is billed monthly, at the end of the billing cycle, based on actual consumption","source_ids":["s1","s2","s3","s4","s5","s6"]},{"channel":"reseller_or_partner","label":"Billed through AWS Marketplace","applies_to":"ngrok bought through AWS Marketplace, charged on your AWS bill","who":"The AWS account that holds the subscription","method":"platform_settings","start_url":"https://console.aws.amazon.com/marketplace","steps":[{"do":"Open the AWS Marketplace console","expect":"the Manage subscriptions page"},{"do":"Open the Delivery method list, choose SaaS, then choose the ngrok subscription","expect":null},{"do":"Under Agreement, open the Actions list and choose Cancel subscription","expect":"the Cancel subscription dialog box"},{"do":"In the Cancel subscription dialog box, enter confirm, then choose Yes, cancel subscription","expect":null},{"do":"For a SaaS contract, turn off auto-renewal instead: from the product's Product detail page, choose Continue to reach the ordering page, then open the Modify renewal tab and choose Cancel renewal","expect":null},{"do":"Private contracts, and public contracts more than 48 hours after purchase, are cancelled by the seller (ngrok): you then approve or deny its request in the console. To cancel a public contract within 48 hours of purchase, contact AWS Customer Service","expect":null}],"confirm_by":null,"effective":"Cancelling stops future charges from being generated","notice":null,"refund":"Cancelling doesn't automatically refund invoices already issued; for private offers and cancellations more than 48 hours after purchase, ask the seller of record for a refund","fees":null,"source_ids":["s7","s8","s9","s10","s11","s12","s13","s14","s28","s29","s30","s31"]},{"channel":"sales_contract","applies_to":"Committed-use contracts and contracts paid by invoice or purchase order (from $10,000 a year)","who":"The customer's contract owner","method":"contact_sales","start_url":"https://ngrok.com/contact","steps":[{"do":"Contact ngrok sales about your contract's end date and renewal; ngrok's public Terms don't set a notice period","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s15","s16"]}],"pay_less":[{"type":"free_plan","what":"The Free plan costs $0: $5 of one-time included usage, up to 3 online endpoints, 1 GB of data transfer and 20,000 HTTP requests a month, with an interstitial page in front of HTML browser traffic","evidence":"documented","source_ids":["s17","s18","s19","s20","s21"]},{"type":"downgrade","what":"Hobbyist is $10 monthly. When its usage credit runs out, endpoints stop until the billing cycle resets, instead of being billed for extra usage as on Pay-as-you-go","evidence":"documented","source_ids":["s22","s23","s5"]},{"type":"annual_billing","what":"Hobbyist with annual billing saves $24","evidence":"documented","source_ids":["s24"]}],"export":[],"after_cancel":{"access_until":null,"data_kept":null,"you_lose":[]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["AWS Marketplace purchases land on your AWS bill: cancel them in the AWS Marketplace console, not the ngrok dashboard","Usage credit doesn't roll over; it resets at the start of each billing cycle","Each clock hour in which an endpoint has outgoing traffic is charged as one endpoint hour","On the Free plan, a card added to enable TCP endpoints isn't charged"]},"sources":[{"id":"s1","url":"https://ngrok.com/tos","title":"ngrok Terms of Service","publisher":"vendor","quote":"You may cancel your use of the Services at any time as noted on our dashboard.","supports":"cancelling happens in the dashboard"},{"id":"s2","url":"https://ngrok.com/docs/pricing-limits/","title":"Pricing and Limits","publisher":"vendor","quote":"You can check your usage in the ngrok dashboard","supports":"the dashboard Billing page (linked as dashboard.ngrok.com/billing)"},{"id":"s3","url":"https://ngrok.com/tos","title":"ngrok Terms of Service","publisher":"vendor","quote":"Fees paid by you are non-refundable, except as provided in these Terms or to the extent required by law.","supports":"no refunds"},{"id":"s4","url":"https://ngrok.com/tos","title":"ngrok Terms of Service","publisher":"vendor","quote":"You understand and agree that you will not receive a refund or credit of any pre-paid fees.","supports":"pre-paid fees aren't refunded"},{"id":"s5","url":"https://ngrok.com/pricing","title":"ngrok pricing","publisher":"vendor","quote":"Your endpoints will continue working. We'll bill you for additional usage at the end of your billing cycle.","supports":"Pay-as-you-go bills extra usage at the end of the cycle"},{"id":"s6","url":"https://ngrok.com/docs/pricing-limits/","title":"Pricing and Limits","publisher":"vendor","quote":"Usage beyond the included amount is billed monthly based on actual consumption.","supports":"how usage is billed"},{"id":"s7","url":"https://ngrok.com/pricing","title":"ngrok pricing","publisher":"vendor","quote":"You can find ngrok on AWS Marketplace, which means it lands on your existing AWS bill","supports":"ngrok is sold through AWS Marketplace"},{"id":"s8","url":"https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html","title":"Canceling product subscriptions - AWS Marketplace","publisher":"platform","quote":"Open the Delivery method list and choose SaaS.","supports":"finding the SaaS subscription"},{"id":"s9","url":"https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html","title":"Canceling product subscriptions - AWS Marketplace","publisher":"platform","quote":"Under Agreement, open the Actions list and choose Cancel subscription.","supports":"the cancel action"},{"id":"s10","url":"https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html","title":"Canceling product subscriptions - AWS Marketplace","publisher":"platform","quote":"In the Cancel subscription dialog box, enter confirm, then choose Yes, cancel subscription.","supports":"the final confirm"},{"id":"s11","url":"https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html","title":"Canceling product subscriptions - AWS Marketplace","publisher":"platform","quote":"Choose the Modify renewal tab, then choose Cancel renewal.","supports":"turning off a contract's renewal"},{"id":"s12","url":"https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html","title":"Canceling product subscriptions - AWS Marketplace","publisher":"platform","quote":"the seller initiates the cancellation request","supports":"private contracts, and public contracts past 48 hours, are cancelled by the seller"},{"id":"s13","url":"https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html","title":"Canceling product subscriptions - AWS Marketplace","publisher":"platform","quote":"Canceling stops future charges from being generated","supports":"what cancelling stops"},{"id":"s14","url":"https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html","title":"Canceling product subscriptions - AWS Marketplace","publisher":"platform","quote":"doesn't automatically refund charges on invoices that have already been issued","supports":"no automatic refund"},{"id":"s15","url":"https://ngrok.com/pricing","title":"ngrok pricing","publisher":"vendor","quote":"Yes, on contracts starting at $10,000 per year.","supports":"invoiced contracts exist from $10,000 a year"},{"id":"s16","url":"https://ngrok.com/pricing","title":"ngrok pricing","publisher":"vendor","quote":"Committed-use contracts come with volume discounts on data transfer, requests, and traffic policy units.","supports":"committed-use contracts"},{"id":"s17","url":"https://ngrok.com/pricing","title":"ngrok pricing","publisher":"vendor","quote":"$5 of one-time included usage","supports":"the Free plan's one-time credit"},{"id":"s18","url":"https://ngrok.com/docs/pricing-limits/free-plan-limits/","title":"Free Plan Limits","publisher":"vendor","quote":"Online endpoints Up to 3","supports":"Free plan endpoint limit"},{"id":"s19","url":"https://ngrok.com/docs/pricing-limits/free-plan-limits/","title":"Free Plan Limits","publisher":"vendor","quote":"Data transfer out 1 GB / month","supports":"Free plan data transfer"},{"id":"s20","url":"https://ngrok.com/docs/pricing-limits/free-plan-limits/","title":"Free Plan Limits","publisher":"vendor","quote":"HTTP requests 20,000 / month","supports":"Free plan HTTP requests"},{"id":"s21","url":"https://ngrok.com/docs/pricing-limits/free-plan-limits/","title":"Free Plan Limits","publisher":"vendor","quote":"in front of all HTML browser traffic on the free tier","supports":"the Free plan's interstitial page"},{"id":"s22","url":"https://ngrok.com/pricing","title":"ngrok pricing","publisher":"vendor","quote":"$10 monthly","supports":"the Hobbyist price"},{"id":"s23","url":"https://ngrok.com/pricing","title":"ngrok pricing","publisher":"vendor","quote":"Your endpoints will stop working until the end of your billing cycle when your usage credit resets.","supports":"Hobbyist stops endpoints instead of billing overage"},{"id":"s24","url":"https://ngrok.com/pricing","title":"ngrok pricing","publisher":"vendor","quote":"Save $24 with annual billing","supports":"the annual-billing saving on Hobbyist"},{"id":"s25","url":"https://ngrok.com/pricing","title":"ngrok pricing","publisher":"vendor","quote":"Usage credit resets at the start of each billing cycle.","supports":"credit doesn't roll over"},{"id":"s26","url":"https://ngrok.com/docs/pricing-limits/","title":"Pricing and Limits","publisher":"vendor","quote":"An endpoint that has outgoing traffic during a clock hour is counted as an active endpoint for that hour and charged one endpoint hour.","supports":"how endpoint hours are charged"},{"id":"s27","url":"https://ngrok.com/docs/faq/","title":"ngrok FAQ","publisher":"vendor","quote":"A valid payment method must be added to your account before you can use TCP endpoints on the free tier. This card will not be charged.","supports":"a card on the Free plan isn't charged"},{"id":"s28","url":"https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html","title":"Canceling product subscriptions - AWS Marketplace","publisher":"platform","quote":"contact the seller of record to request a refund","supports":"refunds are requested from the seller"},{"id":"s29","url":"https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html","title":"Canceling product subscriptions - AWS Marketplace","publisher":"platform","quote":"You then approve or deny the request in the AWS Marketplace console.","supports":"approving a seller-started cancellation"},{"id":"s30","url":"https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html","title":"Canceling product subscriptions - AWS Marketplace","publisher":"platform","quote":"To cancel within 48 hours of purchase, contact AWS Customer Service.","supports":"cancelling a public contract within 48 hours"},{"id":"s31","url":"https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html","title":"Canceling product subscriptions - AWS Marketplace","publisher":"platform","quote":"For public offers with contract (upfront) pricing, self-service cancellation isn't available in the console.","supports":"no self-service cancel for public contracts"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["ngrok's public docs don't list the dashboard steps to cancel or downgrade a plan, what confirms it, or when paid features end; its Terms only say you can cancel as noted on the dashboard","Whether a final Pay-as-you-go usage bill follows cancelling isn't stated; ngrok bills usage above the included amount at the end of each billing cycle","Who on a multi-user account can manage billing isn't documented publicly","How long ngrok keeps account data after cancelling, and how to delete an account, aren't documented publicly","Notice periods and renewal terms for committed-use contracts aren't in ngrok's public Terms"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked ngrok's Terms of Service, pricing page, pricing docs, free-plan limits and FAQ, and AWS Marketplace's cancellation guide","AWS route: added that a public contract can be cancelled within 48 hours only through AWS Customer Service, that you approve or deny a cancellation the seller starts, and that refunds are requested from the seller of record","Dashboard: ngrok's docs say its Billing page shows usage, not the plan; summary and step reworded","ngrok's public docs and FAQ still don't describe the dashboard cancel steps, so the guide stays partial"]}},"delete_account":{"url":"https://dashboard.ngrok.com/user/settings/delete","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/ngrok","json":"https://stackcut.io/exits/ngrok.json","evidence":{"packet_revision":"7b9fdb64c1d154920933d372796ae8604dd8c0d6a28de1e9858bf502ef0f6de2","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"ngrok--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"ngrok--reseller-or-partner--r2","channel":"reseller_or_partner","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"ngrok--sales-contract--r3","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"nifty","name":"Nifty","category":"productivity","website":"https://niftypm.com","domains":["niftypm.com","nifty.pm","help.niftypm.com"],"summary":"The Workspace Owner or Billing Owner cancels with the cancellation link in Settings, Billing; email or phone requests don't count. Cancel before the renewal date to avoid the next charge; fees already charged aren't refunded. Deleting the workspace also ends its subscription and permanently deletes team data.","routes":[{"channel":"direct_web","label":"Cancel in Billing settings","applies_to":"Workspace subscriptions billed by Nifty, monthly or annual","who":"The Workspace Owner, or a Billing Owner the Workspace Owner has given that permission","method":"self_serve","start_url":null,"steps":[{"do":"Click the workspace dropdown at the top left of the screen and select Settings","expect":null},{"do":"Under the \"Workspace\" section of Settings, select Billing","expect":"the Billing Settings screen"},{"do":"Use the cancellation link on the Billing Settings screen","expect":null}],"confirm_by":"Not stated in Nifty's help center or Terms","effective":"Nifty's pricing FAQ says that if you cancel before the next renewal you keep access until the end of your subscription period, then lose access to the account and its data. The Terms also say cancellation takes effect immediately and content becomes inaccessible at once.","notice":"Cancel before the renewal date to avoid being billed for the next period; accounts auto-renew by default","refund":"No refund for the most recent or any previously charged fees","fees":null,"source_ids":["s28","s16","s17","s3","s4","s1","s2","s5","s6","s32","s33","s34","s7","s29","s8","s30"]},{"channel":"direct_web","label":"Delete the workspace","applies_to":"Any workspace; deleting it also ends the subscription tied to it","who":"Not named on the help page","method":"self_serve","start_url":"https://help.niftypm.com/en/articles/2686675-deleting-your-nifty-account","steps":[{"do":"Click your team name at the top left, then the settings gear, and open Workspace Settings, then Security Settings, then Delete Workspace","expect":null},{"do":"Optional: check the box to also delete your user account (if you belong to other workspaces with the same email, delete those first)","expect":null}],"confirm_by":"Not stated in Nifty's help center or Terms","effective":"Deleting the workspace terminates the subscription tied to it; all team data is deleted and can't be recovered, and it is purged from Nifty's servers within 30 days","notice":null,"refund":"No refund for the most recent or any previously charged fees","fees":null,"source_ids":["s20","s21","s22","s39","s15","s30"]}],"pay_less":[{"type":"free_plan","what":"Free plan: unlimited team members, 100 MB storage and 2 active projects","evidence":"documented","source_ids":["s23","s36","s24","s25"]},{"type":"annual_billing","what":"Annual billing: up to 20% off compared with monthly","evidence":"documented","source_ids":["s26","s32"]},{"type":"student_or_nonprofit","what":"50% off Nifty Pro and Business for eligible students, educational institutions and nonprofits","evidence":"documented","source_ids":["s27","s35"]},{"type":"downgrade","what":"Move to a lower plan. The new rate applies from the next billing cycle; downgrades aren't prorated between billing cycles, and may remove features or capacity","evidence":"documented","source_ids":["s31","s11","s12"]},{"type":"seat_reduction","what":"Remove licensed users; the subscription is prorated based on your current billing periods","evidence":"documented","source_ids":["s18"]}],"export":[{"data":"All of your data held by Nifty","how":"Ask Nifty for a copy of your data, or retrieve it through the Nifty API","format":"A commonly used format, which the terms don't name","limits":"The copy is provided at your request and cost. The help pages describe no self-serve export of all workspace data","source_ids":["s13","s14"]},{"data":"Time tracking reports","how":"Open the time report and use the Print or Export button in the top right of the screen","format":"PDF or CSV","limits":null,"source_ids":["s37","s38"]},{"data":"Invoices for past subscription charges","how":"Open Settings from the workspace dropdown, select Billing under Workspace, then download the invoices","format":null,"limits":null,"source_ids":["s19","s16","s17"]}],"after_cancel":{"access_until":"The pricing FAQ says access continues until the end of the subscription period if you cancel before the next renewal; the Terms also say content becomes inaccessible immediately upon cancellation","data_kept":"The terms say content is permanently deleted from backups and logs within 30 days of cancellation and can't be recovered. Data from a deleted workspace is purged from servers within 30 days","you_lose":["Access to the account and all associated data when the subscription expires","All team data once the workspace is deleted, which can't be recovered"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Email or phone requests to cancel are not treated as cancellation under the terms","Only the Workspace Owner or a Billing Owner can manage the subscription","The terms also mention a Team Settings icon in the profile dropdown; the help article's path is the workspace dropdown, then Settings, then Billing","Accounts auto-renew by default, so cancel before the renewal date to avoid the next period's fee","Deleting a workspace ends its subscription, but the deletion is permanent","Download invoices and time reports before you cancel if you need them"]},"sources":[{"id":"s1","url":"https://niftypm.com/terms/","title":"Terms of Use","publisher":"vendor","quote":"You can only cancel your account at any time by clicking on the Team Settings icon in the profile dropdown","supports":"the cancellation route in the terms, and the menu name they use"},{"id":"s2","url":"https://niftypm.com/terms/","title":"Terms of Use","publisher":"vendor","quote":"An email or phone request to cancel your account is not considered a cancellation.","supports":"email or phone requests don't count"},{"id":"s3","url":"https://niftypm.com/terms/","title":"Terms of Use","publisher":"vendor","quote":"The Billing Settings screen provides a simple no-questions-asked cancellation link.","supports":"the cancellation link on the Billing Settings screen"},{"id":"s4","url":"https://niftypm.com/terms/","title":"Terms of Use","publisher":"vendor","quote":"Customer can cancel Service anytime online by going into the billing settings of the Customer's account","supports":"cancelling online in the billing settings"},{"id":"s5","url":"https://niftypm.com/terms/","title":"Terms of Use","publisher":"vendor","quote":"Customer must cancel the Service prior to its renewal date in order to avoid billing of the next period's fee.","supports":"the cancel-before-renewal rule"},{"id":"s6","url":"https://niftypm.com/terms/","title":"Terms of Use","publisher":"vendor","quote":"By default, customer accounts are set to auto-renew and require recurring payments.","supports":"automatic renewal"},{"id":"s7","url":"https://niftypm.com/terms/","title":"Terms of Use","publisher":"vendor","quote":"If Customer chooses to cancel the Service, Customer may use the Service until the end of the current period","supports":"access until the end of the current period"},{"id":"s8","url":"https://niftypm.com/terms/","title":"Terms of Use","publisher":"vendor","quote":"All of your content will be inaccessible from the Service immediately upon cancellation.","supports":"content is inaccessible immediately on cancellation"},{"id":"s9","url":"https://niftypm.com/terms/","title":"Terms of Use","publisher":"vendor","quote":"Within 30 days, all content will be permanently deleted from backups and logs.","supports":"deletion from backups and logs"},{"id":"s10","url":"https://niftypm.com/terms/","title":"Terms of Use","publisher":"vendor","quote":"This information can not be recovered once it has been permanently deleted.","supports":"deleted data can't be recovered"},{"id":"s11","url":"https://niftypm.com/terms/","title":"Terms of Use","publisher":"vendor","quote":"There will be no prorating for downgrades in between billing cycles.","supports":"downgrades aren't prorated"},{"id":"s12","url":"https://niftypm.com/terms/","title":"Terms of Use","publisher":"vendor","quote":"Downgrading your Service may cause the loss of features or capacity of your account.","supports":"a downgrade can remove features"},{"id":"s13","url":"https://niftypm.com/terms/","title":"Terms of Use","publisher":"vendor","quote":"At Your request and cost, We shall provide to You a copy of all Your Data held by Us in a commonly used format.","supports":"a copy of your data on request"},{"id":"s14","url":"https://niftypm.com/terms/","title":"Terms of Use","publisher":"vendor","quote":"You may also retrieve and delete Your Data using our API.","supports":"retrieving data through the API"},{"id":"s15","url":"https://niftypm.com/terms/","title":"Terms of Use","publisher":"vendor","quote":"Following deletion of a workspace or account, the associated Your Data is purged from Our servers within thirty (30) days","supports":"purge after a workspace is deleted"},{"id":"s16","url":"https://help.niftypm.com/en/articles/1004415-managing-your-plan-billing","title":"Managing your Plan & Billing","publisher":"vendor","quote":"Navigate to the top left of your screen, click the workspace dropdown, and select Settings.","supports":"where Billing is reached"},{"id":"s17","url":"https://help.niftypm.com/en/articles/1004415-managing-your-plan-billing","title":"Managing your Plan & Billing","publisher":"vendor","quote":"Under the \"Workspace\" section of Settings, select Billing.","supports":"the Billing menu"},{"id":"s18","url":"https://help.niftypm.com/en/articles/1004415-managing-your-plan-billing","title":"Managing your Plan & Billing","publisher":"vendor","quote":"Adding or removing licensed users will prorate your subscription based on your current billing periods.","supports":"seat changes are prorated"},{"id":"s19","url":"https://help.niftypm.com/en/articles/1004415-managing-your-plan-billing","title":"Managing your Plan & Billing","publisher":"vendor","quote":"Download invoices of previous Nifty subscription charges for your bookkeeping.","supports":"invoices can be downloaded"},{"id":"s20","url":"https://help.niftypm.com/en/articles/2686675-deleting-your-nifty-account","title":"Deleting your Nifty Account","publisher":"vendor","quote":"You can access the Delete Workspace function via Workspace Settings --> Security Settings --> Delete Workspace.","supports":"the delete workspace menu path"},{"id":"s21","url":"https://help.niftypm.com/en/articles/2686675-deleting-your-nifty-account","title":"Deleting your Nifty Account","publisher":"vendor","quote":"Deleting your Workspace will also terminate the subscription tied to that Workspace.","supports":"deleting a workspace ends the subscription"},{"id":"s22","url":"https://help.niftypm.com/en/articles/2686675-deleting-your-nifty-account","title":"Deleting your Nifty Account","publisher":"vendor","quote":"All team data is deleted and cannot be recovered when a team is deleted.","supports":"team data is lost on deletion"},{"id":"s23","url":"https://niftypm.com/pricing/","title":"Pricing","publisher":"vendor","quote":"Free to help you get started.","supports":"the free plan exists"},{"id":"s24","url":"https://niftypm.com/pricing/","title":"Pricing","publisher":"vendor","quote":"100 MB Storage Space","supports":"the free plan's storage limit"},{"id":"s25","url":"https://niftypm.com/pricing/","title":"Pricing","publisher":"vendor","quote":"2 Projects","supports":"the free plan's project limit"},{"id":"s26","url":"https://niftypm.com/pricing/","title":"Pricing","publisher":"vendor","quote":"Up to 20 % off on annual plans","supports":"the annual-plan discount shown next to the monthly and annual toggle"},{"id":"s27","url":"https://niftypm.com/pricing/","title":"Pricing","publisher":"vendor","quote":"We offer 50% discount to eligible students and educational institutions.","supports":"the education discount"},{"id":"s28","url":"https://help.niftypm.com/en/articles/1004415-managing-your-plan-billing","title":"Managing your Plan & Billing","publisher":"vendor","quote":"Billing Owner, the latter being a permission given by the Workspace Owner","supports":"the Workspace Owner or a Billing Owner manages the subscription"},{"id":"s29","url":"https://niftypm.com/terms/","title":"Terms of Use","publisher":"vendor","quote":"your cancellation will take effect immediately, and you will not be charged again.","supports":"the terms' immediate-effect wording"},{"id":"s30","url":"https://niftypm.com/terms/","title":"Terms of Use","publisher":"vendor","quote":"will not be issued a refund for the most recently (or any previously) charged fees.","supports":"no refunds"},{"id":"s31","url":"https://niftypm.com/terms/","title":"Terms of Use","publisher":"vendor","quote":"For any upgrade or downgrade in plan level, will result in the new rate being charged at the next billing cycle.","supports":"plan changes take effect at the next billing cycle"},{"id":"s32","url":"https://niftypm.com/terms/","title":"Terms of Use","publisher":"vendor","quote":"Fees will be charged on an annual or monthly basis based on Customer's subscription.","supports":"monthly or annual billing"},{"id":"s33","url":"https://niftypm.com/pricing/","title":"Pricing","publisher":"vendor","quote":"If you cancel your subscription before the next renewal cycle, you will retain access to your account until the end of your subscription period.","supports":"access until the end of the subscription period"},{"id":"s34","url":"https://niftypm.com/pricing/","title":"Pricing","publisher":"vendor","quote":"When your subscription expires, you will lose access to your account and all associated data.","supports":"what you lose when the subscription expires"},{"id":"s35","url":"https://niftypm.com/pricing/","title":"Pricing","publisher":"vendor","quote":"Eligible educational institutions and non-profits can receive a 50% discount on Nifty Pro and Nifty Business plan.","supports":"the education and nonprofit discount"},{"id":"s36","url":"https://niftypm.com/pricing/","title":"Pricing","publisher":"vendor","quote":"Unlimited Team Members","supports":"the free plan's member limit"},{"id":"s37","url":"https://help.niftypm.com/en/articles/3059016-time-tracking-reporting","title":"Time Tracking & Reporting","publisher":"vendor","quote":"You can print or export a time report via the Print or Export button in the top right of the screen.","supports":"exporting the workspace time report"},{"id":"s38","url":"https://help.niftypm.com/en/articles/3059016-time-tracking-reporting","title":"Time Tracking & Reporting","publisher":"vendor","quote":"You can select between Print, PDF, & CSV for exporting this report.","supports":"time report formats"},{"id":"s39","url":"https://help.niftypm.com/en/articles/2686675-deleting-your-nifty-account","title":"Deleting your Nifty Account","publisher":"vendor","quote":"must be deleted before you can delete your account with the last team","supports":"other workspaces must be deleted before your user account"},{"id":"s40","url":"https://niftypm.com/terms/","title":"Terms of Use","publisher":"vendor","quote":"The Services is offered with a free trial for 14 days.","supports":"the free trial"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Nifty's Terms and pricing FAQ disagree on whether access ends immediately or at the end of the paid period when you cancel","Whether cancelling sends a confirmation email or shows a status on the Billing page isn't described in Nifty's help center","Which role can delete a workspace isn't named in Nifty's help center","Nifty's help pages don't say whether its mobile apps sell subscriptions through the App Store or Google Play"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Re-checked every route fact against Nifty's Terms, pricing page and help center","Who can cancel: the Workspace Owner or a Billing Owner (the draft said no role was named)","Refund: the Terms say charged fees aren't refunded (the draft said refund terms weren't stated)","When access ends: added the pricing FAQ (access until the end of the period) and the Terms' immediate-effect wording","Annual discount confirmed as up to 20%; added nonprofits to the 50% education discount; plan changes take effect next billing cycle","Added time report export (PDF or CSV) and the workspace deletion details","No App Store, Google Play or marketplace billing is documented"]}},"page":"https://stackcut.io/cancel/nifty","json":"https://stackcut.io/exits/nifty.json","evidence":{"packet_revision":"42e69a9eec4638339b5b627c3cf66ecae8c07d5c3453b448d644d5b3f7bfc3ba","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"nifty--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"nifty--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"nintendo_switch_online","name":"Nintendo Switch Online","category":"gaming","website":"https://www.nintendo.com/us/online/","domains":["nintendo.com"],"summary":"Cancel by turning off auto-renewal in your Nintendo Account (accounts.nintendo.com/portal) or in Nintendo eShop on the console, at least 48 hours before the membership expires. It stays active until the term ends, with no refund. Auto-renewal can't be turned back on once off.","routes":[{"channel":"direct_web","applies_to":"Nintendo Switch Online and Nintendo Switch Online + Expansion Pack memberships, individual or family, bought from Nintendo with auto-renewal","who":"The Nintendo Account that purchased the membership; for a family membership that is the purchaser, who need not be the family group admin","method":"self_serve","start_url":"https://accounts.nintendo.com/portal","steps":[{"do":"Go to accounts.nintendo.com/portal and sign in to the Nintendo Account that bought the membership","expect":"Nintendo Switch Online"},{"do":"Select Nintendo Switch Online","expect":"Cancel Your Pass by Turning Off Auto-Renewal"},{"do":"In the Active Plan section, select Cancel Your Pass by Turning Off Auto-Renewal","expect":"Confirm"},{"do":"Select Confirm to turn off automatic renewal","expect":null}],"confirm_by":null,"effective":"The membership stays active until the end of its term, then ends","notice":"Turn off auto-renewal at least 48 hours before the membership is set to expire","refund":"No refunds or credits for the time left on the membership","fees":null,"source_ids":["n1","n2","n7","n8","n12"]},{"channel":"direct_app","applies_to":"The same memberships, cancelled in Nintendo eShop on a Nintendo Switch 2 or Nintendo Switch console","who":"The Nintendo Account that purchased the membership, selected on the console","method":"self_serve","start_url":null,"steps":[{"do":"Select Nintendo eShop on the HOME Menu, then select the account that bought the membership","expect":null},{"do":"Select your icon in the upper-right corner to open Account Information","expect":"Account Information"},{"do":"On Nintendo Switch 2, scroll down; on Nintendo Switch, highlight Nintendo Switch Online on the left","expect":"Cancel Your Subscription by Turning Off Automatic Renewal"},{"do":"Select Cancel Your Subscription by Turning Off Automatic Renewal","expect":null}],"confirm_by":null,"effective":"The membership stays active until the end of its term, then ends","notice":"Turn off auto-renewal at least 48 hours before the membership is set to expire","refund":"No refunds or credits for the time left on the membership","fees":null,"source_ids":["n3","n4","n5","n6","n7","n8"]}],"pay_less":[{"type":"downgrade","what":"Drop the Expansion Pack: the base individual membership is $19.99 a year against $49.99 with the Expansion Pack (family: $34.99 against $79.99)","evidence":"documented","source_ids":["n14","n15"]},{"type":"annual_billing","what":"Pay for 12 months: an individual membership is $19.99 a year, against $3.99 every 30 days on the automatically renewing monthly membership","evidence":"documented","source_ids":["n14","n22"]}],"export":[{"data":"Game saves backed up to Save Data Cloud","how":"On the HOME Menu, highlight the game, press the + or - Button, select Save Data Cloud, choose your user, then Download Save Data","format":null,"limits":"A download replaces the save data on the console for that game, and the overwritten data can't be recovered","source_ids":["n16","n17","n18"]}],"after_cancel":{"access_until":"The end of the current membership term","data_kept":"Save Data Cloud backups can be regained if you start a new membership within 180 days; saves on the console itself stay usable","you_lose":["Save Data Cloud backup","The other Nintendo Switch Online benefits, such as online play","Service for everyone else in the family group, if yours was a family membership"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Once auto-renewal is turned off it can't be turned back on; buying or redeeming a new membership before expiry extends the term instead","Use the Nintendo Account that bought the membership; on a family membership the family admin may not be the purchaser","Download Save Data Cloud backups you want to keep before the membership ends","A free trial rolls into an automatically renewing paid membership unless you turn off auto-renewal before the trial ends"]},"sources":[{"id":"n1","url":"https://en-americas-support.nintendo.com/app/answers/detail/a_id/41196/~/how-to-cancel-a-nintendo-switch-online-membership-or-adjust-auto-renewal","title":"How to Cancel a Nintendo Switch Online Membership or Adjust Auto-Renewal Settings","publisher":"vendor","quote":"Visit accounts.nintendo.com/portal and sign in to the Nintendo Account that purchased the Nintendo Switch Online membership plan.","supports":"where to start on the web, and which account"},{"id":"n2","url":"https://en-americas-support.nintendo.com/app/answers/detail/a_id/41196/~/how-to-cancel-a-nintendo-switch-online-membership-or-adjust-auto-renewal","title":"How to Cancel a Nintendo Switch Online Membership or Adjust Auto-Renewal Settings","publisher":"vendor","quote":"Select Cancel Your Pass by Turning Off Auto-Renewal in the \"Active Plan\" section. Select Confirm to turn off automatic renewal.","supports":"the web cancel steps"},{"id":"n3","url":"https://en-americas-support.nintendo.com/app/answers/detail/a_id/41196/~/how-to-cancel-a-nintendo-switch-online-membership-or-adjust-auto-renewal","title":"How to Cancel a Nintendo Switch Online Membership or Adjust Auto-Renewal Settings","publisher":"vendor","quote":"Select Nintendo eShop on the HOME Menu. Select the account that purchased the Nintendo Switch Online membership plan.","supports":"where to start on the console"},{"id":"n4","url":"https://en-americas-support.nintendo.com/app/answers/detail/a_id/41196/~/how-to-cancel-a-nintendo-switch-online-membership-or-adjust-auto-renewal","title":"How to Cancel a Nintendo Switch Online Membership or Adjust Auto-Renewal Settings","publisher":"vendor","quote":"Select the picture of your icon in the upper-right corner to access Account Information.","supports":"the Account Information step"},{"id":"n5","url":"https://en-americas-support.nintendo.com/app/answers/detail/a_id/41196/~/how-to-cancel-a-nintendo-switch-online-membership-or-adjust-auto-renewal","title":"How to Cancel a Nintendo Switch Online Membership or Adjust Auto-Renewal Settings","publisher":"vendor","quote":"Scroll down and select Cancel Your Subscription by Turning Off Automatic Renewal.","supports":"the Nintendo Switch 2 cancel step"},{"id":"n6","url":"https://en-americas-support.nintendo.com/app/answers/detail/a_id/41196/~/how-to-cancel-a-nintendo-switch-online-membership-or-adjust-auto-renewal","title":"How to Cancel a Nintendo Switch Online Membership or Adjust Auto-Renewal Settings","publisher":"vendor","quote":"Highlight Nintendo Switch Online on the left side of the screen. Select Cancel Your Subscription by Turning Off Automatic Renewal.","supports":"the Nintendo Switch cancel step"},{"id":"n7","url":"https://en-americas-support.nintendo.com/app/answers/detail/a_id/41196/~/how-to-cancel-a-nintendo-switch-online-membership-or-adjust-auto-renewal","title":"How to Cancel a Nintendo Switch Online Membership or Adjust Auto-Renewal Settings","publisher":"vendor","quote":"by turning off auto-renewal at least 48 hours before the membership is set to expire.","supports":"the 48-hour notice"},{"id":"n8","url":"https://en-americas-support.nintendo.com/app/answers/detail/a_id/41196/~/how-to-cancel-a-nintendo-switch-online-membership-or-adjust-auto-renewal","title":"How to Cancel a Nintendo Switch Online Membership or Adjust Auto-Renewal Settings","publisher":"vendor","quote":"Your membership will remain active until the end of its term, and you will not receive any refunds or credits for the remaining time left on your subscription.","supports":"when access ends, and no refund"},{"id":"n9","url":"https://en-americas-support.nintendo.com/app/answers/detail/a_id/41196/~/how-to-cancel-a-nintendo-switch-online-membership-or-adjust-auto-renewal","title":"How to Cancel a Nintendo Switch Online Membership or Adjust Auto-Renewal Settings","publisher":"vendor","quote":"Save Data Cloud backup will no longer be available. You can begin a new membership within 180 days to regain access to your save data cloud backups.","supports":"what happens to cloud saves"},{"id":"n10","url":"https://en-americas-support.nintendo.com/app/answers/detail/a_id/41196/~/how-to-cancel-a-nintendo-switch-online-membership-or-adjust-auto-renewal","title":"How to Cancel a Nintendo Switch Online Membership or Adjust Auto-Renewal Settings","publisher":"vendor","quote":"If you have purchased a family membership, the other members of your family group will also no longer be able to use the service when your membership ends.","supports":"family members lose the service too"},{"id":"n11","url":"https://en-americas-support.nintendo.com/app/answers/detail/a_id/41196/~/how-to-cancel-a-nintendo-switch-online-membership-or-adjust-auto-renewal","title":"How to Cancel a Nintendo Switch Online Membership or Adjust Auto-Renewal Settings","publisher":"vendor","quote":"Once auto-renewal is turned off, it cannot be turned on again.","supports":"the agent tip that it can't be undone"},{"id":"n12","url":"https://en-americas-support.nintendo.com/app/answers/detail/a_id/41202/~/information-about-nintendo-switch-online-family-memberships","title":"Information About Nintendo Switch Online Family Memberships","publisher":"vendor","quote":"The purchaser can be anyone in a family group; it does not have to be the account admin for the group.","supports":"who holds a family membership"},{"id":"n13","url":"https://ec.nintendo.com/US/en/membership","title":"Nintendo Switch Online memberships","publisher":"vendor","quote":"The subscription term of your current membership will be extended automatically if you buy or redeem a new membership before the current one expires.","supports":"how to keep going after turning auto-renewal off"},{"id":"n14","url":"https://www.nintendo.com/us/online/","title":"Nintendo Switch Online","publisher":"vendor","quote":"Individual membership (1 Nintendo account): $19.99 USD/year Family membership (Up to 8 Nintendo accounts): $34.99 USD/year","supports":"base membership prices"},{"id":"n15","url":"https://www.nintendo.com/us/online/","title":"Nintendo Switch Online","publisher":"vendor","quote":"Individual membership (1 Nintendo account): $49.99 USD/year Family membership (Up to 8 Nintendo accounts): $79.99 USD/year","supports":"Expansion Pack prices"},{"id":"n16","url":"https://en-americas-support.nintendo.com/app/answers/detail/a_id/41208/~/how-to-download-save-data-cloud-backups-on-nintendo-switch","title":"How to Download Save Data Cloud Backups on Nintendo Switch","publisher":"vendor","quote":"Highlight the icon for the game or application from the HOME Menu. Press the + or - Button to open the software menu.","supports":"how to download cloud saves (first steps)"},{"id":"n17","url":"https://en-americas-support.nintendo.com/app/answers/detail/a_id/41208/~/how-to-download-save-data-cloud-backups-on-nintendo-switch","title":"How to Download Save Data Cloud Backups on Nintendo Switch","publisher":"vendor","quote":"Select Save Data Cloud, then select your user. Select Download Save Data.","supports":"how to download cloud saves (last steps)"},{"id":"n18","url":"https://en-americas-support.nintendo.com/app/answers/detail/a_id/41208/~/how-to-download-save-data-cloud-backups-on-nintendo-switch","title":"How to Download Save Data Cloud Backups on Nintendo Switch","publisher":"vendor","quote":"Save data downloaded from the backup will replace the existing save data on the console for that game.","supports":"the export limit"},{"id":"n19","url":"https://en-americas-support.nintendo.com/app/answers/detail/a_id/41196/~/how-to-cancel-a-nintendo-switch-online-membership-or-adjust-auto-renewal","title":"How to Cancel a Nintendo Switch Online Membership or Adjust Auto-Renewal Settings","publisher":"vendor","quote":"You can continue to use the save data that is saved to your console's memory.","supports":"console saves are kept"},{"id":"n20","url":"https://en-americas-support.nintendo.com/app/answers/detail/a_id/41196/~/how-to-cancel-a-nintendo-switch-online-membership-or-adjust-auto-renewal","title":"How to Cancel a Nintendo Switch Online Membership or Adjust Auto-Renewal Settings","publisher":"vendor","quote":"You will lose the various benefits of Nintendo Switch Online if you allow your membership to expire.","supports":"what you lose"},{"id":"n21","url":"https://ec.nintendo.com/US/en/membership","title":"Nintendo Switch Online memberships","publisher":"vendor","quote":"Unless you cancel by the end of the free trial, you will be enrolled in an automatically renewing membership (no Expansion Pack).","supports":"a free trial rolls into a paid membership"},{"id":"n22","url":"https://ec.nintendo.com/US/en/membership","title":"Nintendo Switch Online memberships","publisher":"vendor","quote":"You will be charged $3.99 every 30 days, unless and until you cancel your membership by turning off automatic renewal","supports":"the monthly renewal price, for the 12-month comparison"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["How Nintendo confirms that auto-renewal is off (an email or an on-screen status) is not described on the cancel page","The three-month price was not on the pages read","Nintendo's article 'Can I Cancel My Nintendo Switch Online Membership?' couldn't be opened, so what it says isn't covered here"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Added an agent tip: a free trial rolls into an automatically renewing paid membership unless cancelled before it ends","Added the 12-month vs $3.99-every-30-days saving to pay_less (Nintendo's membership page shows the monthly price)","Summary: 'Nintendo Account Home' isn't Nintendo's wording; now says your Nintendo Account at accounts.nintendo.com/portal","Re-checked the web and console steps, the 48-hour rule, no refunds, auto-renewal can't be turned back on, family purchaser, Save Data Cloud and prices: all match"]}},"delete_account":{"url":"https://accounts.nintendo.com/withdraw/confirm","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/nintendo_switch_online","json":"https://stackcut.io/exits/nintendo_switch_online.json","evidence":{"packet_revision":"3c2c034360fac8216b77ad30593775a8fe7cb2ffd2b1dd46b552cb494757538d","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"nintendo-switch-online--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"nintendo-switch-online--direct-app--r2","channel":"direct_app","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"nitro","name":"Nitro PDF","category":"productivity","website":"https://www.gonitro.com","domains":["gonitro.com"],"summary":"Cancel in the Nitro Admin portal under Manage Subscription before the next renewal term; it ends at the end of the billing period, with refunds only within 14 days of the first order. Order Form plans need written notice to legalnotices@gonitro.com three months before the term ends.","routes":[{"channel":"direct_web","applies_to":"Nitro PDF and Nitro Sign Standard plans bought online through Nitro's store (checkout.gonitro.com), billed annually","who":"An admin with access to the Nitro Admin portal","method":"self_serve","start_url":null,"steps":[{"do":"Sign in to the Nitro Admin portal","expect":null},{"do":"Open Manage Subscription and cancel, or turn off auto-renewal, before the next renewal term starts","expect":null}],"confirm_by":null,"effective":"Cancellation takes effect at the end of the then-current billing period","notice":"Cancel before the start of the next renewal term, or the subscription renews","refund":"Refunds are given with no questions asked within the first 14 days of the initial paid order, through the Refund Request link on Nitro's refund policy page, and take about 5 to 8 business days to appear; after that, fees are non-refundable once access has been provided","fees":null,"source_ids":["t3","t8","e1","e2","e3","e4","e5","e6","e7","e8","f1","r1","r3","r4","r5","p1"]},{"channel":"sales_contract","applies_to":"Plus and Enterprise plans, and any plan signed under an Order Form","who":"The customer that signed the Order Form","method":"email","start_url":null,"steps":[{"do":"Send written notice of non-renewal to legalnotices@gonitro.com at least three months before the current term expires","expect":null},{"do":"Allow for timing: an emailed notice counts from the first Business Day after it was sent","expect":null}],"confirm_by":null,"effective":"The agreement ends at the end of the current term if notice is given in time; otherwise it renews for another one-year term","notice":"At least three (3) months before the expiration of the then-current term","refund":"All payments of invoices issued by Nitro are final and non-refundable","fees":"On termination, fees earned or due up to the termination date remain payable, including the full Subscription Fee","source_ids":["o1","t1","t2","t5","t7","t4","t9","t10","p2"]},{"channel":"reseller_or_partner","label":"Bought from an Authorized Reseller","applies_to":"Licenses bought through an Authorized Reseller, including the Classic license, where the reseller takes the one-time fee","who":"The customer that bought the license","method":"contact_sales","start_url":null,"steps":[{"do":"Contact the reseller that sold the license, or your Nitro Account Executive, about cancelling or a refund","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"Refund options are discussed with your Account Executive or reseller","fees":null,"source_ids":["c3","t6","r2"]}],"pay_less":[{"type":"discount_program","what":"Volume discounts are available on the Plus plan for larger organizations","evidence":"documented","source_ids":["p2"]}],"export":[{"data":"Customer Data stored in the Nitro Services","how":"Use the Services' download functions before the subscription ends; after termination, Nitro returns data only on an explicit written request received within 30 days, then deletes it","format":null,"limits":"Requests for data must arrive within 30 days of the termination date","source_ids":["t11","t12","t13"]}],"after_cancel":{"access_until":"The end of the then-current billing period","data_kept":"Under Nitro's Terms of Service, you can ask in writing for your data within 30 days of termination; Nitro then deletes Customer Data stored in the Services","you_lose":["Access to the Services once the billing period ends","Customer Data stored in the Services, after the 30-day request window"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancel in the Nitro Admin portal under Manage Subscription; turning off auto-renewal before the renewal term starts stops the next charge","The free trial doesn't bill automatically; you only pay if you choose to buy a plan","Nitro PDF Classic is a three-year license paid upfront that ends after its term and doesn't auto-renew","Order Form (Plus and Enterprise) customers need written notice to legalnotices@gonitro.com at least three months before the term ends","For a reseller purchase, the payment terms in the Authorized Reseller Agreement govern; ask the reseller or your Account Executive about refunds","Download your documents and data before the subscription ends"]},"sources":[{"id":"t1","url":"https://www.gonitro.com/legal/pdf-sign/terms-of-service?hsLang=en","title":"Nitro PDF, Sign, Smart Redact Terms of Service","publisher":"vendor","quote":"this Agreement will automatically and tacitly renew for additional successive one (1) year terms","supports":"order-form agreements renew automatically for one-year terms"},{"id":"t2","url":"https://www.gonitro.com/legal/pdf-sign/terms-of-service?hsLang=en","title":"Nitro PDF, Sign, Smart Redact Terms of Service","publisher":"vendor","quote":"written notice of non-renewal at least three (3) months prior to the expiration of the then-current Term","supports":"the three-month written notice of non-renewal"},{"id":"t3","url":"https://www.gonitro.com/legal/pdf-sign/terms-of-service?hsLang=en","title":"Nitro PDF, Sign, Smart Redact Terms of Service","publisher":"vendor","quote":"turning off such auto-renewal should be done before the start of the Renewal Term.","supports":"turn off auto-renewal before the renewal term starts"},{"id":"t4","url":"https://www.gonitro.com/legal/pdf-sign/terms-of-service?hsLang=en","title":"Nitro PDF, Sign, Smart Redact Terms of Service","publisher":"vendor","quote":"all payments of invoices issued by Nitro to Customer shall be final and non-refundable","supports":"invoice payments are not refunded"},{"id":"t5","url":"https://www.gonitro.com/legal/pdf-sign/terms-of-service?hsLang=en","title":"Nitro PDF, Sign, Smart Redact Terms of Service","publisher":"vendor","quote":"if by email, on the first Business Day after the email was sent","supports":"when an emailed notice takes effect"},{"id":"t6","url":"https://www.gonitro.com/legal/pdf-sign/terms-of-service?hsLang=en","title":"Nitro PDF, Sign, Smart Redact Terms of Service","publisher":"vendor","quote":"the relevant payment terms in the Authorized Reseller Agreement should govern","supports":"reseller purchases follow the reseller agreement's payment terms"},{"id":"t7","url":"https://www.gonitro.com/legal/pdf-sign/terms-of-service?hsLang=en","title":"Nitro PDF, Sign, Smart Redact Terms of Service","publisher":"vendor","quote":"Customer may send notices to Nitro pursuant to the Agreement to legalnotices@gonitro.com","supports":"the address for non-renewal notices"},{"id":"e1","url":"https://www.gonitro.com/legal/pdf-sign/terms-of-service?hsLang=en","title":"Nitro PDF, Sign, Smart Redact Terms of Service","publisher":"vendor","quote":"is able to turn off the auto-renewal of the Agreement within the admin portal","supports":"online customers can turn off auto-renewal in the admin portal"},{"id":"e2","url":"https://www.gonitro.com/legal/terms-ecomm?hsLang=en","title":"Nitro eCommerce Terms","publisher":"vendor","quote":"the subscription is canceled prior to the start of the next Renewal Subscription Term","supports":"cancel before the next renewal term starts"},{"id":"e3","url":"https://www.gonitro.com/legal/terms-ecomm?hsLang=en","title":"Nitro eCommerce Terms","publisher":"vendor","quote":"If you cancel a subscription, cancellation takes effect at the end of the then-current billing period.","supports":"when cancellation takes effect"},{"id":"e4","url":"https://www.gonitro.com/legal/terms-ecomm?hsLang=en","title":"Nitro eCommerce Terms","publisher":"vendor","quote":"Refunds are provided on a no questions asked basis any time within the first fourteen (14) day period","supports":"the 14-day no-questions refund on online purchases"},{"id":"e5","url":"https://www.gonitro.com/legal/terms-ecomm?hsLang=en","title":"Nitro eCommerce Terms","publisher":"vendor","quote":"all subscription fees are non-refundable once access to the Services has been provided.","supports":"fees are not refunded after access is given"},{"id":"e6","url":"https://www.gonitro.com/legal/terms-ecomm?hsLang=en","title":"Nitro eCommerce Terms","publisher":"vendor","quote":"the applicable subscription will automatically renew for successive renewal terms of the same duration","supports":"online subscriptions renew automatically"},{"id":"e7","url":"https://www.gonitro.com/legal/terms-ecomm?hsLang=en","title":"Nitro eCommerce Terms","publisher":"vendor","quote":"the settings made available in the customer admin portal (if applicable)","supports":"the settings for auto-renewal are in the customer admin portal"},{"id":"r1","url":"https://www.gonitro.com/legal/refund-policy?hsLang=en","title":"Nitro Refund Policy","publisher":"vendor","quote":"If you cancel within fourteen (14) days of your initial paid order for the Product.","supports":"the 14-day refund window"},{"id":"r2","url":"https://www.gonitro.com/legal/refund-policy?hsLang=en","title":"Nitro Refund Policy","publisher":"vendor","quote":"please reach out to your Account Executive or reseller to discuss potential refund options.","supports":"refunds on reseller or sales purchases go through the Account Executive or reseller"},{"id":"c1","url":"https://www.gonitro.com/legal/pdf-sign/product-specific-terms/pdf-classic","title":"Nitro PDF Classic product terms","publisher":"vendor","quote":"offered as a three (3) year license version of Nitro PDF which is payable by Customer upfront","supports":"Classic is a three-year license paid upfront"},{"id":"c2","url":"https://www.gonitro.com/legal/pdf-sign/product-specific-terms/pdf-classic","title":"Nitro PDF Classic product terms","publisher":"vendor","quote":"Upon expiration of the Initial Term this Agreement will automatically terminate","supports":"the Classic agreement ends after three years and does not renew"},{"id":"c3","url":"https://www.gonitro.com/legal/pdf-sign/product-specific-terms/pdf-classic","title":"Nitro PDF Classic product terms","publisher":"vendor","quote":"the one-time upfront fee to be paid by Customer to Nitro (or an Authorized Reseller, as applicable)","supports":"the fee can be paid to an Authorized Reseller"},{"id":"p1","url":"https://www.gonitro.com/pricing?hsLang=en","title":"Nitro PDF pricing","publisher":"vendor","quote":"All subscriptions are billed annually, providing cost predictability for your budgeting.","supports":"subscriptions are billed annually"},{"id":"p2","url":"https://www.gonitro.com/pricing?hsLang=en","title":"Nitro PDF pricing","publisher":"vendor","quote":"Subscription plan with volume discounts available for larger organizations requiring enterprise-grade features","supports":"volume discounts on the Plus plan for larger organizations"},{"id":"o1","url":"https://www.gonitro.com/legal/terms-of-service/overview-1","title":"Nitro Terms of Service overview","publisher":"vendor","quote":"When subscribing to Nitro Services you will sign an Order Form that contains the Nitro Services in scope.","supports":"larger plans are contracted through an Order Form"},{"id":"pp1","url":"https://www.gonitro.com/legal/privacy-policy?hsLang=en","title":"Nitro Privacy Policy","publisher":"vendor","quote":"you can choose to ask us to permanently delete your personal data.","supports":"deletion of personal data on request"},{"id":"f1","url":"https://www.gonitro.com/frequently-asked-questions?hsLang=en","title":"Nitro FAQ","publisher":"vendor","quote":"A Nitro PDF subscription can be cancelled via the Manage Subscription option within the Nitro Admin portal.","supports":"the Manage Subscription option in the Nitro Admin portal"},{"id":"f2","url":"https://www.gonitro.com/frequently-asked-questions?hsLang=en","title":"Nitro FAQ","publisher":"vendor","quote":"You will not be auto-billed at the end of the trial period unless you choose to purchase a Nitro PDF plan","supports":"the free trial doesn't bill automatically"},{"id":"f3","url":"https://www.gonitro.com/frequently-asked-questions?hsLang=en","title":"Nitro FAQ","publisher":"vendor","quote":"Must download from the App Store and sign-in with Nitro credentials.","supports":"the iPhone/iPad app uses a Nitro sign-in"},{"id":"e8","url":"https://www.gonitro.com/legal/terms-ecomm?hsLang=en","title":"Nitro eCommerce Terms","publisher":"vendor","quote":"apply to the purchase and sale of licenses to the Services through checkout.gonitro.com","supports":"which purchases the eCommerce terms cover"},{"id":"t8","url":"https://www.gonitro.com/legal/pdf-sign/terms-of-service?hsLang=en","title":"Nitro PDF, Sign, Smart Redact Terms of Service","publisher":"vendor","quote":"a Customer signed up via Nitro's online self-service portal and having access to an admin portal","supports":"who can turn off auto-renewal in the admin portal"},{"id":"t9","url":"https://www.gonitro.com/legal/pdf-sign/terms-of-service?hsLang=en","title":"Nitro PDF, Sign, Smart Redact Terms of Service","publisher":"vendor","quote":"all fees and other amounts earned by or due to Nitro up to and including the effective date of termination","supports":"fees still owed at termination"},{"id":"t10","url":"https://www.gonitro.com/legal/pdf-sign/terms-of-service?hsLang=en","title":"Nitro PDF, Sign, Smart Redact Terms of Service","publisher":"vendor","quote":"including (but not limited to) the full Subscription Fee","supports":"the full Subscription Fee stays payable"},{"id":"t11","url":"https://www.gonitro.com/legal/pdf-sign/terms-of-service?hsLang=en","title":"Nitro PDF, Sign, Smart Redact Terms of Service","publisher":"vendor","quote":"shall in the first instance use to obtain the Customer Data","supports":"download your data from the Services first"},{"id":"t12","url":"https://www.gonitro.com/legal/pdf-sign/terms-of-service?hsLang=en","title":"Nitro PDF, Sign, Smart Redact Terms of Service","publisher":"vendor","quote":"upon explicit written request of Customer received within thirty (30) days of the effective date of termination","supports":"the 30-day window to ask for data back"},{"id":"t13","url":"https://www.gonitro.com/legal/pdf-sign/terms-of-service?hsLang=en","title":"Nitro PDF, Sign, Smart Redact Terms of Service","publisher":"vendor","quote":"all Customer Data stored in the Services and will decommission Customer's active environment","supports":"data is deleted after termination"},{"id":"r3","url":"https://www.gonitro.com/legal/refund-policy?hsLang=en","title":"Nitro Refund Policy","publisher":"vendor","quote":"click on the following link to submit a","supports":"subscription refunds are requested through the Refund Request link"},{"id":"r4","url":"https://www.gonitro.com/legal/refund-policy?hsLang=en","title":"Nitro Refund Policy","publisher":"vendor","quote":"please allow approximately five (5) to eight (8) business days for the refund to appear in your account.","supports":"refund timing"},{"id":"r5","url":"https://www.gonitro.com/legal/refund-policy?hsLang=en","title":"Nitro Refund Policy","publisher":"vendor","quote":"all refunds are made at Nitro's sole discretion or as otherwise required by law.","supports":"refunds are discretionary"}],"verification":{"level":"docs","checked_on":"2026-10-08","by":"stackcut-research","unverified":["The screens inside Manage Subscription, and any confirmation email after cancelling, aren't described in Nitro's public FAQ or terms; they would be in Nitro's knowledge base","Nitro's refund steps for perpetual licenses name Nitro Pro; whether they apply to Nitro PDF Classic isn't stated","Nitro's pricing page links to its Mac and iPhone App Store apps but doesn't say whether plans bought there are billed by Apple; if so, they would be cancelled in Apple's subscription settings","Nitro's terms don't say how soon after the 30-day request window data is deleted"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Self-serve steps now name the Manage Subscription option in the Nitro Admin portal, from Nitro's FAQ","Order Form route: notices go to legalnotices@gonitro.com; on termination, fees due up to that date, including the full Subscription Fee, remain payable","Refunds: added the Refund Request link, the 5 to 8 business day timing, and that refunds are at Nitro's discretion","Data: download data from the Services first; you can ask for it back in writing within 30 days of termination, after which Nitro deletes it","Added that the free trial doesn't bill automatically; no App Store or Google Play billing is documented"]}},"page":"https://stackcut.io/cancel/nitro","json":"https://stackcut.io/exits/nitro.json","evidence":{"packet_revision":"875ddb6ff89483a8aa2d50406482597123381d37b057904bc82ae6ed3cdb1033","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"nitro--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"nitro--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"nitro--reseller-or-partner--r3","channel":"reseller_or_partner","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"noom","name":"Noom","category":"health_fitness","website":"https://www.noom.com","domains":["noom.com"],"summary":"Cancel in the Noom Subscription Portal (Cancel Subscription) or in the app under profile picture, Settings, Manage Subscription; App Store or Google Play subscriptions cancel there. Access lasts to the end of the billing cycle. Noom Weight's first charge may be refunded within 14 days; renewals aren't.","routes":[{"channel":"direct_web","applies_to":"Noom subscriptions and trials billed by Noom (Noom Weight, Noom Med)","who":"The Noom account holder, signed in with the email tied to the account","method":"self_serve","start_url":"https://account.noom.com/login","steps":[{"do":"Sign in to the Subscription Portal with your Noom login","expect":"Cancel Subscription"},{"do":"On the main page, click Cancel Subscription","expect":null},{"do":"Follow the on-screen steps to finish","expect":null}],"confirm_by":null,"effective":"The subscription stays active until the end of the current billing cycle, even if you cancel mid-cycle","notice":"Cancel before the next billing cycle; renewal charges are not refundable","refund":"Noom Weight: refunds may be available if requested within 14 days of the first charge; renewal charges aren't refundable. Noom Med: none once a prescription is written. Telehealth for Branded Meds: within 7 days of the first charge unless a clinical visit has occurred. Ask Support by chat","fees":null,"source_ids":["s1","s2","s5","s7","s8","s9","s10","s12"]},{"channel":"direct_app","applies_to":"Noom subscriptions billed by Noom, cancelled from the Noom app","who":"The Noom account holder, signed in to the app","method":"self_serve","start_url":null,"steps":[{"do":"Open the Noom app and tap your profile picture at the top left","expect":"Settings"},{"do":"Tap Settings, then Manage Subscription","expect":null},{"do":"Follow the prompts to cancel","expect":null}],"confirm_by":null,"effective":"The subscription stays active until the end of the current billing cycle","notice":"Cancel before the next billing cycle; renewal charges are not refundable","refund":"Noom Weight: refunds may be available if requested within 14 days of the first charge; renewal charges aren't refundable","fees":null,"source_ids":["s1","s3","s5","s7","s12"]},{"channel":"apple_app_store","applies_to":"Noom subscriptions started through iOS (billed by Apple)","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":"https://account.apple.com/account/manage/section/subscriptions","steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then Noom","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription (you may need to scroll down)","expect":null}],"confirm_by":"In Subscriptions there is no Cancel button, or an expiration message in red text","effective":"Noom says the subscription stays active until the end of the current billing cycle","notice":null,"refund":null,"fees":null,"source_ids":["s4","s5","s16","s17"]},{"channel":"google_play","applies_to":"Noom subscriptions started through Android (billed by Google Play)","who":"The Google Account that bought the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to your subscriptions in Google Play, signed in to the Google Account that pays","expect":"Noom"},{"do":"Next to Noom, click Manage, then Cancel subscription","expect":"a confirmation pop-up asking for a reason"},{"do":"Select a reason, then click Continue","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time you have already paid","notice":null,"refund":null,"fees":null,"source_ids":["s4","s18","s19"]}],"pay_less":[{"type":"annual_billing","what":"Longer Noom Weight plans cost less per month: 1 month is $70, 12 months is $209 (list prices before taxes or discounts); change plan length in the Subscription Portal under Change My Plan","evidence":"documented","source_ids":["s13","s14","s15"]},{"type":"downgrade","what":"Noom Med members can switch to Noom Weight instead of cancelling, in the Subscription Portal or through Support","evidence":"documented","source_ids":["s11"]}],"export":[],"after_cancel":{"access_until":"The end of the current billing cycle","data_kept":null,"you_lose":["Full Noom program features when the billing cycle ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Uninstalling the Noom app does not cancel the subscription","Refunds are requested separately, through the chat bubble or contact form, not by cancelling","Renewal charges are not refundable, so cancel before the renewal date","If you subscribed through iOS or Android, cancel in the App Store or Google Play, not in the Noom portal"]},"sources":[{"id":"s1","url":"https://www.noom.com/support/faqs/subscription-and-billing/2025/10/how-to-cancel-your-noom-subscription-or-trial/","title":"How to Cancel Your Noom Subscription or Trial","publisher":"vendor","quote":"You can cancel either right in the app, on the web via the Subscription Portal, or through your device's app store.","supports":"the ways to cancel"},{"id":"s2","url":"https://www.noom.com/support/faqs/subscription-and-billing/2025/10/how-to-cancel-your-noom-subscription-or-trial/","title":"How to Cancel Your Noom Subscription or Trial","publisher":"vendor","quote":"Sign into the Subscription Portal using your Noom login. On the main page, click Cancel Subscription and follow the on-screen steps.","supports":"the web steps"},{"id":"s3","url":"https://www.noom.com/support/faqs/subscription-and-billing/2025/10/how-to-cancel-your-noom-subscription-or-trial/","title":"How to Cancel Your Noom Subscription or Trial","publisher":"vendor","quote":"Open the app and tap your profile picture (top-left). Tap Settings, then Manage Subscription. Follow the prompts to cancel.","supports":"the in-app steps"},{"id":"s4","url":"https://www.noom.com/support/faqs/subscription-and-billing/2025/10/how-to-cancel-your-noom-subscription-or-trial/","title":"How to Cancel Your Noom Subscription or Trial","publisher":"vendor","quote":"If you subscribed through iOS or Android, cancel directly through the App Store or Google Play Store.","supports":"the Apple and Google Play routes"},{"id":"s5","url":"https://www.noom.com/support/faqs/subscription-and-billing/2025/10/how-to-cancel-your-noom-subscription-or-trial/","title":"How to Cancel Your Noom Subscription or Trial","publisher":"vendor","quote":"Your subscription stays active until the end of the current billing cycle, even if you cancel mid-cycle.","supports":"when access ends"},{"id":"s6","url":"https://www.noom.com/support/faqs/subscription-and-billing/2025/10/how-to-cancel-your-noom-subscription-or-trial/","title":"How to Cancel Your Noom Subscription or Trial","publisher":"vendor","quote":"Uninstalling the app will not cancel your subscription","supports":"the uninstall tip"},{"id":"s7","url":"https://www.noom.com/support/faqs/subscription-and-billing/2025/10/noom-refund-policy/","title":"Noom Refund Policy","publisher":"vendor","quote":"Noom Weight: Refunds may be available if requested within 14 days of your first charge. Renewal charges aren't refundable.","supports":"Noom Weight refunds"},{"id":"s8","url":"https://www.noom.com/support/faqs/subscription-and-billing/2025/10/noom-refund-policy/","title":"Noom Refund Policy","publisher":"vendor","quote":"Noom Med: Refunds may be available unless a prescription has already been written.","supports":"Noom Med refunds"},{"id":"s9","url":"https://www.noom.com/support/faqs/subscription-and-billing/2025/10/noom-refund-policy/","title":"Noom Refund Policy","publisher":"vendor","quote":"Telehealth for Branded Meds: Refunds may be available if requested within 7 days of your first charge, unless a clinical visit has occurred.","supports":"Telehealth for Branded Meds refunds"},{"id":"s10","url":"https://www.noom.com/support/faqs/subscription-and-billing/2025/10/noom-refund-policy/","title":"Noom Refund Policy","publisher":"vendor","quote":"Click the orange chat bubble in the bottom-right corner of this page to connect with our Support team.","supports":"how to ask for a refund"},{"id":"s11","url":"https://www.noom.com/support/faqs/subscription-and-billing/2025/10/noom-refund-policy/","title":"Noom Refund Policy","publisher":"vendor","quote":"If you'd like to move from Noom Med to Noom Weight, you can make the change in your Subscription Portal or by contacting Support.","supports":"switching from Noom Med to Noom Weight, in the Subscription Portal or through Support"},{"id":"s12","url":"https://www.noom.com/support/faqs/subscription-and-billing/2025/10/noom-refund-policy/","title":"Noom Refund Policy","publisher":"vendor","quote":"Cancel your subscription before your next billing cycle to avoid future charges.","supports":"notice before renewal"},{"id":"s13","url":"https://www.noom.com/support/faqs/subscription-and-billing/2025/10/change-your-noom-weight-plan-length/","title":"Change Your Noom Weight Plan Length","publisher":"vendor","quote":"Go to the Subscription Portal and log in. Choose Change My Plan. Select the plan length that works best for you.","supports":"how to change plan length"},{"id":"s14","url":"https://www.noom.com/support/faqs/subscription-and-billing/2025/10/noom-plan-pricing-and-what-to-expect/","title":"Noom Weight Plan Pricing and What to Expect","publisher":"vendor","quote":"1 month (Monthly Plan) $70 USD","supports":"monthly price"},{"id":"s15","url":"https://www.noom.com/support/faqs/subscription-and-billing/2025/10/noom-plan-pricing-and-what-to-expect/","title":"Noom Weight Plan Pricing and What to Expect","publisher":"vendor","quote":"12 months (Annual Plan) $209 USD","supports":"annual price"},{"id":"s16","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"s17","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"s18","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"the Google Play steps"},{"id":"s19","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when access ends on Google Play"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["How to confirm a cancellation (email or portal status) is not stated on the cancel article","Whether the portal or app flow shows offers or asks why before confirming is not documented","What Noom keeps after cancelling, and any data export, were not researched","Noom Med medication orders and Noom Shop add-ons have separate policies that were not researched"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Re-copied s11 so its quote shows the Noom Med to Noom Weight switch can be made in the Subscription Portal or through Support","Refund, plan-length, Apple and Google Play steps, effective dates and prices re-checked against the official pages"]}},"page":"https://stackcut.io/cancel/noom","json":"https://stackcut.io/exits/noom.json","evidence":{"packet_revision":"040e572c95734c1218f2f0355a6098bd918f79f0afeba1479515653ea649c34c","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"noom--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"noom--direct-app--r2","channel":"direct_app","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"noom--apple-app-store--r3","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"noom--google-play--r4","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"nordpass","name":"NordPass","category":"security_privacy","website":"https://nordpass.com","domains":["nordpass.com"],"summary":"Personal plans: in your Nord Account, open billing, subscriptions, click cancel, then cancel auto-renewal; NordPass works until the term ends. Refunds need a separate request (30 days, first purchase only). Business: contact support (or the reselling partner). App Store and Google Play purchases are cancelled there.","routes":[{"channel":"direct_web","label":"Personal plans","applies_to":"NordPass personal subscriptions bought from Nord Security and managed in your Nord Account","who":"The Nord Account holder (sign in required)","method":"self_serve","start_url":"https://my.nordaccount.com/","steps":[{"do":"Log in to your Nord Account","expect":"a billing button on the left"},{"do":"Click billing on the left, then select the subscriptions tab","expect":"your subscriptions"},{"do":"Find the NordPass subscription (or the bundle that includes it) and click cancel","expect":"cancel auto-renewal"},{"do":"Select cancel auto-renewal to confirm","expect":null}],"confirm_by":"A confirmation email arrives at your registered email address","effective":"You aren't charged at the next renewal; NordPass keeps working until the subscription ends","notice":"Subscriptions renew automatically: cancel auto-renewal before the renewal date to avoid the next charge","refund":"Cancelling doesn't refund anything automatically. Personal accounts have a 30-day money-back guarantee on the initial purchase only (renewals don't qualify unless local law requires it); request it from customer support, and it's paid back the way you paid","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11"]},{"channel":"direct_web","label":"NordPass Business","applies_to":"Recurring NordPass Business subscriptions","who":"The business customer, through NordPass customer support","method":"chat","start_url":"https://support.nordpass.com/hc/en-us","steps":[{"do":"In the NordPass Support Center, scroll to the bottom of any article and choose Live chat (or the Email us form)","expect":"a request for your name, NordPass account email and account type"},{"do":"Choose the business account type and ask to cancel the recurring NordPass Business subscription","expect":null}],"confirm_by":null,"effective":"At the end of the current billing cycle: you keep access through the end of the subscription period, then have a 7-day grace period","notice":"No notice period: the payment method is charged at the start of each new Subscription Period unless you cancel before it","refund":"Business refunds only if requested within 14 calendar days of the initial purchase, and not for add-ons or renewals; no refund, prorated or otherwise, for the unused part of the period when you cancel","fees":null,"source_ids":["s12","s13","s14","s15","s16","s17","s18","s19","s31","s35","s36"]},{"channel":"reseller_or_partner","label":"Business bought through an Authorized Partner","applies_to":"NordPass Business bought through an Authorized Partner (a distributor or reseller)","who":"The business customer, through the partner it bought from","method":"contact_sales","start_url":null,"steps":[{"do":"Contact the Authorized Partner you bought NordPass Business from to stop the renewal: payment obligations are between you and that partner, not Nord","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s34"]},{"channel":"apple_app_store","applies_to":"NordPass subscriptions bought through the Apple App Store","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"On an iPhone or iPad, open Settings, tap your name, then Subscriptions","expect":"your subscriptions"},{"do":"Tap the NordPass subscription, then Cancel Subscription","expect":null}],"confirm_by":"If there's no Cancel button or you see an expiration message in red text, the subscription is already cancelled","effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s20","s21","s22"]},{"channel":"google_play","applies_to":"NordPass subscriptions bought through the Google Play Store","who":"The Google Account that pays for the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"On a computer, go to subscriptions in Google Play","expect":"your subscriptions"},{"do":"For the NordPass subscription, click Manage, then Cancel subscription","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time you've already paid for","notice":null,"refund":null,"fees":null,"source_ids":["s20","s23","s24","s25"]}],"pay_less":[{"type":"free_plan","what":"Switch to NordPass Free, which keeps only essential features for one user","evidence":"documented","source_ids":["s37"]}],"export":[{"data":"All your Vault items (passwords and other saved items)","how":"Log in to NordPass, open settings with the Cog icon in the upper-left corner, scroll to Import and Export, select Export items, enter your Master Password, click Continue and save the file","format":"CSV file","limits":"Needs your Master Password; NordPass warns never to send the exported file over email or untrusted channels","source_ids":["s26","s27","s28","s29"]}],"after_cancel":{"access_until":"Personal: until the subscription ends. Business: through the end of the current subscription period, then a 7-day grace period","data_kept":"Business: during the 7-day grace period you and your users can still reach stored data and resubscribe; after that, Nord deletes, anonymizes or makes the accounts and data unrecoverable within a commercially reasonable period. Not stated for personal plans","you_lose":["Business: vault access for you and your users once the 7-day grace period ends","If you delete the Nord Account (a separate step from cancelling): access to everything saved in NordPass and NordLocker"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancelling only turns off auto-renewal; for a refund within 30 days of a first personal purchase, contact customer support separately","The Nord Account billing page also lists NordVPN, NordLocker and bundles: cancel the NordPass line (or the bundle that includes it)","NordPass Business can't be cancelled self-serve: contact support by live chat or the email form, choosing the business account type; if you bought through an Authorized Partner, contact that partner","Export your vault to CSV before the plan ends, and keep the file off email","NordPass has no phone support: live chat and email only","Uninstalling the app doesn't cancel a Google Play subscription"]},"sources":[{"id":"s1","url":"https://support.nordpass.com/hc/en-us/articles/360002450037-How-to-cancel-my-subscription","title":"How to cancel my subscription?","publisher":"vendor","quote":"This article will show you how to cancel a recurring subscription so that you are not charged automatically next time.","supports":"what cancelling does"},{"id":"s2","url":"https://support.nordpass.com/hc/en-us/articles/360002450037-How-to-cancel-my-subscription","title":"How to cancel my subscription?","publisher":"vendor","quote":"Click on the \"billing\" button located on the left side and select the \"subscriptions\" tab.","supports":"where the subscriptions are"},{"id":"s3","url":"https://support.nordpass.com/hc/en-us/articles/360002450037-How-to-cancel-my-subscription","title":"How to cancel my subscription?","publisher":"vendor","quote":"Locate a subscription that you want to cancel, and click on the \"cancel\" button.","supports":"the cancel button"},{"id":"s4","url":"https://support.nordpass.com/hc/en-us/articles/360002450037-How-to-cancel-my-subscription","title":"How to cancel my subscription?","publisher":"vendor","quote":"Select the \"cancel auto-renewal\" to confirm.","supports":"the final confirm"},{"id":"s5","url":"https://support.nordpass.com/hc/en-us/articles/360002450037-How-to-cancel-my-subscription","title":"How to cancel my subscription?","publisher":"vendor","quote":"Canceling your subscription does not automatically result in a refund.","supports":"no automatic refund"},{"id":"s6","url":"https://support.nordpass.com/hc/en-us/articles/360002452318-What-is-your-money-back-policy","title":"What is your money-back policy?","publisher":"vendor","quote":"We have a 30-day money-back guarantee policy for personal account customers","supports":"the money-back guarantee"},{"id":"s7","url":"https://support.nordpass.com/hc/en-us/articles/360002452318-What-is-your-money-back-policy","title":"What is your money-back policy?","publisher":"vendor","quote":"Once your subscription renews, it's no longer eligible for a refund under this policy (unless local laws require otherwise).","supports":"renewals don't qualify"},{"id":"s8","url":"https://support.nordpass.com/hc/en-us/articles/360002452318-What-is-your-money-back-policy","title":"What is your money-back policy?","publisher":"vendor","quote":"if you wish to stop the NordPass services after your subscription ends.","supports":"service runs until the subscription ends"},{"id":"s9","url":"https://support.nordpass.com/hc/en-us/articles/360002452318-What-is-your-money-back-policy","title":"What is your money-back policy?","publisher":"vendor","quote":"To receive a refund, please contact our Customer Support Team by selecting one of the contact options below.","supports":"how to ask for a refund"},{"id":"s10","url":"https://support.nordpass.com/hc/en-us/articles/360002452318-What-is-your-money-back-policy","title":"What is your money-back policy?","publisher":"vendor","quote":"Your refund will be paid the same way you made your payment unless both sides agree otherwise or applicable law prohibits it.","supports":"how refunds are paid"},{"id":"s11","url":"https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-auto-renewal-for-your-NordVPN-subscription","title":"How to cancel auto-renewal for your NordVPN subscription (Nord Account)","publisher":"vendor","quote":"You will receive a confirmation email to your registered email account if your subscription cancellation is successful","supports":"the confirmation email (same Nord Account flow)"},{"id":"s12","url":"https://support.nordpass.com/hc/en-us/articles/35954906496273-How-to-cancel-my-NordPass-Business-subscription","title":"How to cancel my NordPass Business subscription?","publisher":"vendor","quote":"please contact our customer support team by pressing the contact buttons at the bottom of this article.","supports":"Business cancels through support"},{"id":"s13","url":"https://support.nordpass.com/hc/en-us/articles/35954906496273-How-to-cancel-my-NordPass-Business-subscription","title":"How to cancel my NordPass Business subscription?","publisher":"vendor","quote":"The subscription cancellation will take effect at the end of your current billing cycle, and you will continue to have access to NordPass Business","supports":"when a Business cancel takes effect"},{"id":"s14","url":"https://support.nordpass.com/hc/en-us/articles/35954906496273-How-to-cancel-my-NordPass-Business-subscription","title":"How to cancel my NordPass Business subscription?","publisher":"vendor","quote":"After your subscription expires, you will have a 7-day grace period.","supports":"the grace period"},{"id":"s15","url":"https://support.nordpass.com/hc/en-us/articles/35954906496273-How-to-cancel-my-NordPass-Business-subscription","title":"How to cancel my NordPass Business subscription?","publisher":"vendor","quote":"During this time, you and your users will still have access to stored data, and you will be able to resubscribe if you change your mind.","supports":"what the grace period allows"},{"id":"s16","url":"https://support.nordpass.com/hc/en-us/articles/360007135538-How-to-contact-NordPass-Customer-Success-agents","title":"How to contact NordPass customer support team","publisher":"vendor","quote":"Under \"Live chat,\" you will be asked to input your name, NordPass account email, and account type (personal or business)","supports":"the live chat step"},{"id":"s17","url":"https://support.nordpass.com/hc/en-us/articles/360007135538-How-to-contact-NordPass-Customer-Success-agents","title":"How to contact NordPass customer support team","publisher":"vendor","quote":"NordPass does not offer phone support.","supports":"no phone support"},{"id":"s18","url":"https://business.nordsec.com/legal/terms-of-service","title":"General Terms of Service (NordPass Business)","publisher":"vendor","quote":"A refund request is made within 14 (fourteen) calendar days of your initial purchase date for our Services","supports":"the Business refund window"},{"id":"s19","url":"https://business.nordsec.com/legal/terms-of-service","title":"General Terms of Service (NordPass Business)","publisher":"vendor","quote":"If you cancel your subscription, you will not receive a refund, prorated or otherwise, for the unused part of the ongoing Subscription Period","supports":"no prorated refund"},{"id":"s20","url":"https://support.nordpass.com/hc/en-us/articles/360002450037-How-to-cancel-my-subscription","title":"How to cancel my subscription?","publisher":"vendor","quote":"If you have subscribed through the Play Store or the App Store, please see the appropriate Google Play support article or Apple support article.","supports":"app-store purchases are cancelled with the store"},{"id":"s21","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple cancel steps"},{"id":"s22","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"s23","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"the Google Play cancel steps"},{"id":"s24","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"access after a Google Play cancel"},{"id":"s25","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"Important: When you uninstall an app, your subscription won't cancel.","supports":"uninstalling doesn't cancel"},{"id":"s26","url":"https://support.nordpass.com/hc/en-us/articles/360007646477-How-to-export-passwords-from-NordPass","title":"How to export passwords from NordPass?","publisher":"vendor","quote":"Open settings by clicking on the \"Cog\" icon, located in the upper-left corner.","supports":"where the export is"},{"id":"s27","url":"https://support.nordpass.com/hc/en-us/articles/360007646477-How-to-export-passwords-from-NordPass","title":"How to export passwords from NordPass?","publisher":"vendor","quote":"Scroll down to the Import and Export section, and select the \"Export items\" button.","supports":"the export button"},{"id":"s28","url":"https://support.nordpass.com/hc/en-us/articles/360007646477-How-to-export-passwords-from-NordPass","title":"How to export passwords from NordPass?","publisher":"vendor","quote":"Save the .CSV file on your device.","supports":"the export format"},{"id":"s29","url":"https://support.nordpass.com/hc/en-us/articles/360007646477-How-to-export-passwords-from-NordPass","title":"How to export passwords from NordPass?","publisher":"vendor","quote":"Never send your exported password file over email or untrusted channels.","supports":"handle the export file carefully"},{"id":"s30","url":"https://business.nordsec.com/legal/terms-of-service","title":"General Terms of Service (NordPass Business)","publisher":"vendor","quote":"Nord shall delete or otherwise make unrecoverable and (or) anonymized any end user accounts and other data relating to Customer's and its end users' account in a commercially reasonable period","supports":"Business data deletion"},{"id":"s31","url":"https://business.nordsec.com/legal/terms-of-service","title":"General Terms of Service (NordPass Business)","publisher":"vendor","quote":"You have a right to cancel your subscription (i.e., turn off automatic renewals for the upcoming Subscription Period) at any time. You can do so by contacting our customer support.","supports":"Business cancelling through support"},{"id":"s32","url":"https://support.nordvpn.com/hc/en-us/articles/19477434542865-How-to-delete-my-NordVPN-account","title":"How to delete my NordVPN account (Nord Account)","publisher":"vendor","quote":"you will lose all access to the information that is saved in your NordPass and NordLocker accounts; thus, you should export your passwords from NordPass.","supports":"deleting the Nord Account cuts off NordPass data"},{"id":"s33","url":"https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-auto-renewal-for-your-NordVPN-subscription","title":"How to cancel auto-renewal for your NordVPN subscription (Nord Account)","publisher":"vendor","quote":"You can follow the same steps to cancel your NordPass, NordLocker, Dedicated IP, or bundle subscription services.","supports":"the shared Nord Account flow covers NordPass"},{"id":"s34","url":"https://business.nordsec.com/legal/terms-of-service","title":"General Terms of Service (NordPass Business)","publisher":"vendor","quote":"If a Customer purchased the Services through an Authorized Partner, then (a) payment obligations related thereto shall be between the Customer and the Authorized Partner and not Nord","supports":"partner purchases are billed by the partner"},{"id":"s35","url":"https://business.nordsec.com/legal/terms-of-service","title":"General Terms of Service (NordPass Business)","publisher":"vendor","quote":"your chosen payment method will be charged at the beginning of each new Subscription Period, repeating the length of the previous Subscription Period, unless you decide to cancel","supports":"Business subscriptions renew automatically"},{"id":"s36","url":"https://business.nordsec.com/legal/terms-of-service","title":"General Terms of Service (NordPass Business)","publisher":"vendor","quote":"Refunds will not be provided for any additional services, features, add-ons, or renewals purchased during the Subscription Period.","supports":"no refunds for add-ons or renewals"},{"id":"s37","url":"https://nordpass.com/plans/","title":"NordPass plans","publisher":"vendor","quote":"Only essential features","supports":"the Free plan"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Prices on NordPass's plans page couldn't be read, so prices and any cheaper paid tier aren't confirmed, and the personal Terms (my.nordaccount.com) couldn't be read either","How long personal-plan data is kept after the subscription ends isn't stated","Whether removing Business seats lowers the bill mid-term isn't documented (the Terms cover adding seats, prorated)"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Added a route for NordPass Business bought through an Authorized Partner: the Terms put payment obligations with the partner, not Nord","Business route: renewal charges at the start of each Subscription Period; refunds exclude add-ons and renewals","Personal route: subscriptions renew automatically, so cancel auto-renewal before the renewal date","pay_less: added the Free plan (the plans page now reads)"]}},"delete_account":{"url":"https://nordpass.com/privacy-policy/#choices-related-to-your-data","difficulty":"hard","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"nordpass","name":"NordPass","recipes":[{"id":"replace-nordpass","title":"Password manager","best_year_one_net":-38}]},"page":"https://stackcut.io/cancel/nordpass","json":"https://stackcut.io/exits/nordpass.json","evidence":{"packet_revision":"0e4dde7fd460c506e06e6dd500a789932e3dbc3e480227511bf4b5609f056981","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"nordpass--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"nordpass--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"nordpass--reseller-or-partner--r3","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"nordpass--apple-app-store--r4","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"nordpass--google-play--r5","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"nordvpn","name":"NordVPN","category":"security_privacy","website":"https://nordvpn.com","domains":["nordvpn.com","nordaccount.com"],"summary":"Turn off auto-renewal in your Nord Account (Billing tab, Cancel next to auto-renewal); the VPN keeps working until the paid term ends. Apple, Google Play or Amazon purchases are cancelled there. Gotcha: cancelling doesn't refund; refunds are only for a first purchase within 30 days, via live chat.","routes":[{"channel":"direct_web","applies_to":"NordVPN plans bought on nordvpn.com and billed by NordVPN (the same steps cancel NordPass, NordLocker, Dedicated IP and bundles); includes the 7-day free trial","who":"The Nord Account holder (sign in required)","method":"self_serve","start_url":"https://my.nordaccount.com/","steps":[{"do":"Log in to your Nord Account","expect":"Billing"},{"do":"Open the Billing tab","expect":"Cancel next to auto-renewal"},{"do":"Click Cancel next to auto-renewal (on the 7-day free trial: under Subscriptions, click Cancel next to Free trial)","expect":"Cancel auto-renewal"},{"do":"Select Cancel auto-renewal","expect":"Auto-renewal status changes to off"}],"confirm_by":"Auto-renewal shows as off on the Billing tab, and a confirmation email goes to the account's registered email address","effective":"The plan stops renewing at the next billing date; the VPN keeps working until the current subscription ends","notice":"None for renewals; on the 7-day free trial, cancel before the trial ends or the paid plan starts automatically","refund":"30-day money-back guarantee on the first purchase only; renewals are not refundable under it (unless local law requires). Request refunds through live chat; cancelling does not refund","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s23"]},{"channel":"apple_app_store","applies_to":"NordVPN subscriptions bought in the iOS or Mac app through the Apple App Store","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"On an iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then tap the NordVPN subscription","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription (you may need to scroll down)","expect":null}],"confirm_by":"NordVPN shows an expiration message, or no Cancel button, in Subscriptions","effective":null,"notice":null,"refund":"NordVPN can't refund App Store payments; they fall under Apple's refund policies","fees":null,"source_ids":["s9","s10","s11","s12"]},{"channel":"google_play","applies_to":"NordVPN subscriptions bought in the Android app through Google Play","who":"The Google Account that pays for the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to subscriptions in Google Play, signed in to the Google Account that pays","expect":"NordVPN"},{"do":"Next to NordVPN, click Manage, then Cancel subscription","expect":"a confirmation pop-up asking for a reason"},{"do":"Select a reason, then click Continue","expect":null}],"confirm_by":null,"effective":"You can keep using NordVPN for the time already paid","notice":null,"refund":"NordVPN support can refund Google Play payments that fall within its 30-day money-back terms. Within 48 hours of a payment, you can also request the refund directly in your Google Play account","fees":null,"source_ids":["s9","s13","s14","s15","s24"]},{"channel":"amazon","applies_to":"NordVPN subscriptions bought through the Amazon Appstore","who":"The Amazon account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"Cancel the subscription through the Amazon Appstore, which bills you; NordVPN sends these customers to Amazon","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"Ask Amazon: NordVPN sends Amazon Appstore customers to Amazon Support for refunds","fees":null,"source_ids":["s9","s22"]},{"channel":"reseller_or_partner","applies_to":"Subscriptions bought outside nordvpn.com, such as in a physical store, an online shop, or a marketplace like Best Buy or StackSocial","who":"The buyer, through the retailer or reseller","method":"platform_settings","start_url":null,"steps":[{"do":"Contact the retailer you bought from; NordVPN sends refund requests for these purchases to the retailer","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"Ask the retailer directly","fees":null,"source_ids":["s16"]}],"pay_less":[{"type":"annual_billing","what":"Longer plans cost much less per month than monthly billing: Basic is $14.99 a month on the 1-month plan, versus $65.88 for the first 12 months on a 1-year plan (renews at $139.08 a year). Prices from the US pricing page on 2026-09-29","evidence":"documented","source_ids":["s17","s18"]},{"type":"downgrade","what":"Basic (VPN only) is the cheapest tier. An active plan can't be downgraded; within the 30-day money-back window you can get a refund, then pick a shorter or smaller plan under Available plans","evidence":"documented","source_ids":["s19","s17"]},{"type":"discount_program","what":"Extra discount (15% on top of the 2-year deal) for students, graduates, teachers, healthcare workers, first responders and military","evidence":"documented","source_ids":["s20"]}],"export":[{"data":"NordPass passwords and NordLocker files (bundle plans), before deleting the Nord Account","how":"Export passwords from NordPass and files from NordLocker before you delete the Nord Account","format":null,"limits":"Only matters if you delete the Nord Account; deleting it removes NordVPN, NordPass and NordLocker together","source_ids":["s21"]}],"after_cancel":{"access_until":"The end of the current subscription period","data_kept":null,"you_lose":["VPN access (and any bundled Nord services cancelled with it) once the paid period ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancelling auto-renewal does not refund anything; a refund must be requested separately through live chat within 30 days of the first purchase","Renewals are charged at the renewal price, which is higher than the intro price","Deleting the Nord Account is a separate step from cancelling; it also removes NordPass and NordLocker data"]},"sources":[{"id":"s1","url":"https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-auto-renewal-for-your-NordVPN-subscription","title":"How to cancel auto-renewal for your NordVPN subscription","publisher":"vendor","quote":"wish for your subscription to no longer renew at the subsequent billing date, you may cancel your subscription via your Nord Account.","supports":"direct subscribers cancel in the Nord Account; the plan stops renewing at the next billing date"},{"id":"s2","url":"https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-auto-renewal-for-your-NordVPN-subscription","title":"How to cancel auto-renewal for your NordVPN subscription","publisher":"vendor","quote":"Log in to your Nord Account Open the billing tab: Click cancel next to auto-renewal: Select cancel auto-renewal: Your auto-renewal status will now change to off:","supports":"the cancel steps and what the screen shows"},{"id":"s3","url":"https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-auto-renewal-for-your-NordVPN-subscription","title":"How to cancel auto-renewal for your NordVPN subscription","publisher":"vendor","quote":"You will receive a confirmation email to your registered email account if your subscription cancellation is successful","supports":"how to confirm it worked"},{"id":"s4","url":"https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-auto-renewal-for-your-NordVPN-subscription","title":"How to cancel auto-renewal for your NordVPN subscription","publisher":"vendor","quote":"You can follow the same steps to cancel your NordPass, NordLocker, Dedicated IP, or bundle subscription services.","supports":"the same route covers NordPass, NordLocker, Dedicated IP and bundles"},{"id":"s5","url":"https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy","title":"What is your refund policy?","publisher":"vendor","quote":"Visit our article about cancelling the auto-renewal of a NordVPN subscription if you wish to stop the NordVPN services after your subscription ends.","supports":"service stops after the subscription ends"},{"id":"s6","url":"https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy","title":"What is your refund policy?","publisher":"vendor","quote":"The guarantee applies only to your initial subscription purchase. Once your subscription renews, it's no longer eligible for a refund under this policy (unless local laws require otherwise).","supports":"refunds: first purchase only, not renewals"},{"id":"s7","url":"https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy","title":"What is your refund policy?","publisher":"vendor","quote":"To request a refund for your payment, contact our customer support team via live chat available at the bottom of the page.","supports":"refunds are requested through live chat"},{"id":"s8","url":"https://support.nordvpn.com/hc/en-us/articles/19744837091217-Does-NordVPN-have-a-free-trial","title":"Does NordVPN have a free trial?","publisher":"vendor","quote":"NOTE: Unless you cancel before the 7-day trial ends, your chosen plan will begin automatically, and you'll pay the price shown when you started the trial.","supports":"the free-trial notice"},{"id":"s9","url":"https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-auto-renewal-for-your-NordVPN-subscription","title":"How to cancel auto-renewal for your NordVPN subscription","publisher":"vendor","quote":"If your subscription was purchased via the Google Play Store, Apple App Store, or Amazon App Store and you wish to cancel it, follow the respective articles below","supports":"app store purchases are cancelled with the store"},{"id":"s10","url":"https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy","title":"What is your refund policy?","publisher":"vendor","quote":"Subscriptions purchased via the Apple App Store are subject to Apple's refund policies. We're unable to issue refunds for payments made through the Apple App Store.","supports":"Apple refund terms"},{"id":"s11","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple cancel steps on iPhone or iPad"},{"id":"s12","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm an Apple cancellation"},{"id":"s13","url":"https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy","title":"What is your refund policy?","publisher":"vendor","quote":"Refunds for payments made through the Google Play Store can be requested through NordVPN's customer support, provided they fall within the refund terms outlined above.","supports":"Google Play refund terms"},{"id":"s14","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.","supports":"the Google Play cancel steps, including the reason pop-up"},{"id":"s15","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when a Google Play cancellation takes effect"},{"id":"s16","url":"https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy","title":"What is your refund policy?","publisher":"vendor","quote":"If you've purchased a subscription outside the NordVPN website (e.g., physical store, online shop, or marketplace like Best Buy or StackSocial), please contact the retailer directly regarding the refund.","supports":"retail and marketplace purchases go to the retailer"},{"id":"s17","url":"https://nordvpn.com/pricing/","title":"NordVPN pricing","publisher":"vendor","quote":"Basic Save 52% $5.49 per month /mo $139.08 $65.88 for the first 12 months. Sales tax may apply. Savings: intro vs. renewal prices. Renews at $139.08/year.","supports":"1-year Basic intro price and renewal price"},{"id":"s18","url":"https://nordvpn.com/pricing/","title":"NordVPN pricing","publisher":"vendor","quote":"Basic Save 0% $14.99 per month /mo Billed every month.","supports":"monthly Basic price"},{"id":"s19","url":"https://support.nordvpn.com/hc/en-us/articles/38531143175953-I-want-to-downgrade-my-NordVPN-subscription","title":"I want to downgrade my NordVPN subscription","publisher":"vendor","quote":"Unfortunately, you cannot downgrade your active subscriptions. To downgrade a subscription, you must first request a refund according to our money-back policy.","supports":"downgrade rules"},{"id":"s20","url":"https://nordvpn.com/student-employee-discount/","title":"NordVPN student and employee discount","publisher":"vendor","quote":"The deal applies worldwide to students, graduates, teachers, healthcare professionals, first responders, and military officers. Pick an extra 15% discount for you","supports":"occupation discounts"},{"id":"s21","url":"https://support.nordvpn.com/hc/en-us/articles/19477434542865-How-to-delete-my-NordVPN-account","title":"How to delete my NordVPN account?","publisher":"vendor","quote":"you will lose all access to the information that is saved in your NordPass and NordLocker accounts; thus, you should export your passwords from NordPass.","supports":"what to export before deleting the account"},{"id":"s22","url":"https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy","title":"What is your refund policy?","publisher":"vendor","quote":"If you've purchased your subscription through the Amazon App Store, contact Amazon directly for assistance via Amazon Support.","supports":"Amazon Appstore refunds go to Amazon"},{"id":"s23","url":"https://support.nordvpn.com/hc/en-us/articles/19744837091217-Does-NordVPN-have-a-free-trial","title":"Does NordVPN have a free trial?","publisher":"vendor","quote":"Click \"Billing\" in the left-hand menu. Under \"Subscriptions,\" click \"Cancel\" next to \"Free trial.\"","supports":"how to cancel the 7-day free trial"},{"id":"s24","url":"https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy","title":"What is your refund policy?","publisher":"vendor","quote":"Additionally, if the payment was made within the last 48 hours, you can request a refund directly from your Google Play account.","supports":"Google Play refunds within 48 hours of the payment"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["NordVPN's Terms of Service and Privacy Policy (my.nordaccount.com, nordvpn.com) couldn't be read, so data retention after cancelling isn't confirmed","Amazon Appstore steps aren't confirmed on Amazon's own cancel page, which couldn't be checked","Whether Apple-billed access runs to the end of the paid period is not stated on Apple's cancel page","Whether retail or coupon-code subscriptions auto-renew, and how to stop them, is not documented","Whether the Nord Account cancel flow shows a retention offer is not documented"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Amazon route refund now says to ask Amazon Support (s22)","Nord Account cancel step adds the free-trial button: Cancel next to Free trial (s23)","Google Play route refund adds the 48-hour refund in Google Play (s24)"]}},"delete_account":{"url":"https://support.nordvpn.com/FAQ/1521982312/How-can-I-delete-my-account.htm","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/nordvpn","json":"https://stackcut.io/exits/nordvpn.json","localized":[{"language":"ja","market":"JP","title":"NordVPNの解約方法（自動更新のキャンセル）","page":"https://stackcut.io/ja/cancel/nordvpn","checked_on":"2026-10-05"},{"language":"de","market":"DE","title":"NordVPN kündigen","page":"https://stackcut.io/de/cancel/nordvpn","checked_on":"2026-10-05"},{"language":"nl","market":"NL","title":"NordVPN opzeggen","page":"https://stackcut.io/nl/cancel/nordvpn","checked_on":"2026-10-05"}],"evidence":{"packet_revision":"a85193167fc6101debccf08d16ba45719bee5b3e6465c4098a6123ed7e2f8982","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"nordvpn--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"nordvpn--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"nordvpn--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"nordvpn--amazon--r4","channel":"amazon","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"nordvpn--reseller-or-partner--r5","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"norton","name":"Norton 360","category":"security_privacy","website":"https://us.norton.com","domains":["norton.com"],"summary":"Sign in to your Norton account, open My Subscriptions, choose Cancel Subscription Renewal, click Unsubscribe and decline the offers; protection lasts to the end of the paid term. In-app purchases are cancelled in that app store. Gotcha: each annual charge is fully refundable if requested within 60 days.","routes":[{"channel":"direct_web","applies_to":"Norton 360 bought from Norton, and retail or e-commerce pre-paid subscriptions activated online (they renew automatically after the pre-paid term)","who":"The Norton account holder (sign in required), or Norton support on request","method":"self_serve","start_url":"https://my.norton.com/extspa/account/subscriptions","steps":[{"do":"Sign in to your Norton account","expect":"My Account"},{"do":"On the My Account page, select the My Subscriptions tab and find the subscription","expect":"Cancel Subscription Renewal or Manage Renewal"},{"do":"Click Cancel Subscription Renewal (or Manage Renewal) next to the subscription","expect":"Plan Renewal"},{"do":"Next to Plan Renewal, click Unsubscribe","expect":"a request for a reason"},{"do":"Select a reason and click Next","expect":"options and offers to keep your subscription"},{"do":"Click No thanks, cancel my subscription, then click Next","expect":"A confirmation message"}],"confirm_by":"An on-screen confirmation message, then a confirmation email to the account's email address (allow 24 to 48 hours)","effective":"The subscription continues through the end of the already paid term, then ends without renewing","notice":"Cancel any time before the day you are due to be charged; for annual plans Norton emails the renewal price and billing date before charging","refund":"Annual plans: full refund if requested within 60 days of purchase, and within 60 days of each later annual charge. Monthly plans: full refund of the first purchase within 14 days; later monthly charges are not refundable. To ask for a refund, contact Norton Member Services & Support. Germany, the Netherlands and the UK have their own terms, including pro-rated refunds","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s19","s21","s22"]},{"channel":"apple_app_store","applies_to":"Norton plans bought as an in-app purchase in a Norton iPhone or iPad app, including App Store trials","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"On an iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then tap the Norton subscription","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription (you may need to scroll down)","expect":null}],"confirm_by":"Norton shows an expiration message, or no Cancel button, in Subscriptions","effective":null,"notice":"To avoid the annual charge after an App Store trial, cancel at least 24 hours before the trial ends","refund":null,"fees":null,"source_ids":["s11","s12","s13","s14","s15","s23"]},{"channel":"google_play","applies_to":"Norton plans bought as an in-app purchase in a Norton Android app, including Google Play trials","who":"The Google Account that pays for the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to subscriptions in Google Play, signed in to the Google Account that pays","expect":"Norton"},{"do":"Next to Norton, click Manage, then Cancel subscription","expect":"a confirmation pop-up asking for a reason"},{"do":"Select a reason, then click Continue","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time already paid","notice":"To avoid the annual charge after a Google Play trial, cancel before the trial period ends","refund":null,"fees":null,"source_ids":["s11","s12","s13","s16","s17"]},{"channel":"reseller_or_partner","applies_to":"Norton bought as an in-app purchase through the Microsoft Store, or billed by a service provider, retailer or other reseller","who":"The account that pays the Microsoft Store or the partner","method":"platform_settings","start_url":null,"steps":[{"do":"For a Microsoft Store in-app purchase, cancel or change the subscription in the Microsoft Store","expect":null},{"do":"If a service provider, retailer or reseller bills you, cancel with them; their cancellation and refund terms apply","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"Third-party sellers' own refund terms may apply","fees":null,"source_ids":["s11","s18"]}],"pay_less":[{"type":"retention_offer","what":"The cancel flow may present options and offers to encourage you to keep your subscription","evidence":"documented","source_ids":["s3"]}],"export":[],"after_cancel":{"access_until":"The end of the already paid subscription term","data_kept":null,"you_lose":["Norton protection after the paid term ends","Any benefits tied to automatically renewing subscriptions"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"After you click Unsubscribe, the flow asks for a reason and may present offers; click No thanks, cancel my subscription, then Next","tips":["Uninstalling the Norton app does not cancel an in-app subscription; cancel it in the store","Cancelling the main subscription's renewal also cancels linked add-ons; cancelling an add-on does not cancel the main plan","Norton support can also stop the renewal on request","A refund is a separate request to Norton Member Services & Support: annual charges are refundable within 60 days of the charge"]},"sources":[{"id":"s1","url":"https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN","title":"Stop your Norton subscription from automatically renewing","publisher":"vendor","quote":"On the My Account page, select the My Subscriptions tab Find the subscription you want to manage. Click Cancel Subscription Renewal or Manage Renewal next to your subscription.","supports":"where to start the cancel flow"},{"id":"s2","url":"https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN","title":"Stop your Norton subscription from automatically renewing","publisher":"vendor","quote":"Next to Plan Renewal, click Unsubscribe. Select a reason and click Next.","supports":"the Unsubscribe and reason steps"},{"id":"s3","url":"https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN","title":"Stop your Norton subscription from automatically renewing","publisher":"vendor","quote":"Note: Norton may present options and offers to encourage you to keep your subscription. If you still want to cancel, click No thanks, cancel my subscription, then click Next.","supports":"the retention step and how to get past it"},{"id":"s4","url":"https://support.norton.com/sp/en/us/home/current/solutions/kb20100113164023EN","title":"Norton Cancellation and Refund Policy","publisher":"vendor","quote":"A confirmation email will be sent to the email address associated with your account. Please allow 24 to 48 hours for the email to arrive.","supports":"how to confirm it worked"},{"id":"s5","url":"https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN","title":"Stop your Norton subscription from automatically renewing","publisher":"vendor","quote":"Your subscription will continue through the end of your already paid subscription term. After that term, the subscription will end and will not automatically renew.","supports":"when it takes effect"},{"id":"s6","url":"https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558EN","title":"Learn more about your automatically renewing subscription","publisher":"vendor","quote":"You can stop your subscription from automatically renewing any time before the day you are due to be charged by signing in to your Norton account or by contacting us.","supports":"the deadline, and that support can also stop it"},{"id":"s7","url":"https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558EN","title":"Learn more about your automatically renewing subscription","publisher":"vendor","quote":"For annual subscriptions, we send you an email with the renewal price, the billing date, and related details before any charge occurs so that you know it is coming.","supports":"renewal reminder emails"},{"id":"s8","url":"https://support.norton.com/sp/en/us/home/current/solutions/kb20100113164023EN","title":"Norton Cancellation and Refund Policy","publisher":"vendor","quote":"Under our 60-day Money Back Guarantee, the purchase of an annual subscription is eligible for a full refund, if requested within 60 days of the date of purchase.","supports":"the 60-day refund on annual purchases"},{"id":"s9","url":"https://support.norton.com/sp/en/us/home/current/solutions/kb20100113164023EN","title":"Norton Cancellation and Refund Policy","publisher":"vendor","quote":"Each subsequent annual charge is also eligible for a full refund if requested within 60 days of being charged.","supports":"the 60-day refund on annual renewals"},{"id":"s10","url":"https://support.norton.com/sp/en/us/home/current/solutions/kb20100113164023EN","title":"Norton Cancellation and Refund Policy","publisher":"vendor","quote":"monthly subscription is eligible for a full refund if requested within 14 days of the date of purchase. Subsequent monthly charges are not eligible for a refund.","supports":"monthly refund terms"},{"id":"s11","url":"https://support.norton.com/sp/en/us/home/current/solutions/v118353120","title":"Cancel the Norton plan in-app purchase from Apple App Store, Google Play Store, or Microsoft Store","publisher":"vendor","quote":"subscribed to a Norton plan through an in-app purchase, you can cancel or change your subscription settings only from Apple App Store, Google Play Store, or Microsoft Store.","supports":"in-app purchases are cancelled in the store"},{"id":"s12","url":"https://support.norton.com/sp/en/us/home/current/solutions/v118353120","title":"Cancel the Norton plan in-app purchase from Apple App Store, Google Play Store, or Microsoft Store","publisher":"vendor","quote":"Uninstalling the Norton app from your device does not automatically cancel your subscription. You must cancel or change your subscription settings on the respective store.","supports":"uninstalling does not cancel"},{"id":"s13","url":"https://support.norton.com/sp/en/us/home/current/solutions/v118353120","title":"Cancel the Norton plan in-app purchase from Apple App Store, Google Play Store, or Microsoft Store","publisher":"vendor","quote":"To cancel the trial before any charge occurs, you must cancel the subscription before the trial period ends.","supports":"the app store trial notice"},{"id":"s14","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple cancel steps on iPhone or iPad"},{"id":"s15","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm an Apple cancellation"},{"id":"s16","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.","supports":"the Google Play cancel steps, including the reason pop-up"},{"id":"s17","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when a Google Play cancellation takes effect"},{"id":"s18","url":"https://support.norton.com/sp/en/us/home/current/solutions/kb20100113164023EN","title":"Norton Cancellation and Refund Policy","publisher":"vendor","quote":"If you purchased or are billed through a third party (such as an app store, service provider, retailer, or other reseller), different cancellation and refund terms may apply.","supports":"partner and reseller purchases follow their own terms"},{"id":"s19","url":"https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558EN","title":"Learn more about your automatically renewing subscription","publisher":"vendor","quote":"Pre-paid subscriptions purchased at retail or e-commerce outlets are recurring subscriptions that automatically renew after the initial term you have pre-paid at retail or e-commerce outlets.","supports":"retail pre-paid subscriptions renew and are managed in the account"},{"id":"s20","url":"https://support.norton.com/sp/en/us/home/current/solutions/kb20100113164023EN","title":"Norton Cancellation and Refund Policy","publisher":"vendor","quote":"For add-on subscriptions that are linked to a main subscription, cancelling the renewal of your main subscription will also cancel the renewal of the linked add-on subscriptions.","supports":"the add-on tip"},{"id":"s21","url":"https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN","title":"Stop your Norton subscription from automatically renewing","publisher":"vendor","quote":"If you have already been charged and want to request a refund, contact Member Services & Support.","supports":"how to ask for a refund"},{"id":"s22","url":"https://support.norton.com/sp/en/us/home/current/solutions/kb20100113164023EN","title":"Norton Cancellation and Refund Policy","publisher":"vendor","quote":"Cancel your subscription contract and request a refund - Germany, Netherlands & the UK only","supports":"Germany, the Netherlands and the UK have their own cancellation and refund terms"},{"id":"s23","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.","supports":"the Apple trial deadline"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Microsoft Store cancel steps were not read on Microsoft's own pages","Which service providers or retailers bill Norton directly, and their cancel steps, are not documented","How long Norton keeps account or Cloud Backup data after the subscription ends was not confirmed; no export steps were researched","Whether Apple-billed access runs to the end of the paid period is not stated on Apple's cancel page"],"review":{"by":"stackcut-review","on":"2026-10-06","result":"fixed","notes":["All 20 quotes and the cancel steps re-confirmed on Norton, Apple and Google pages","refund: added how to ask (Member Services & Support) and that Germany, the Netherlands and the UK have their own terms (s21, s22)","Apple route notice: cancel a trial at least 24 hours before it ends (Apple, s23)","Microsoft's pages don't describe cancelling third-party in-app subscriptions, so the Microsoft Store step stays general","Negotiation path norton.renewal_flow_offer independently re-checked against cited official sources on 2026-10-06; account eligibility and any specific offer remain unknown."]}},"negotiation":[{"id":"norton.renewal_flow_offer","route_id":"norton--direct-web--r1","kind":"cancel_flow_offer","channel":"direct_web","method":"self_serve","applies_to":"Direct Norton renewal management; confirm the account billing channel and market.","market":null,"start_url":"https://my.norton.com/extspa/account/subscriptions","contact_phone":null,"contact_email":null,"evidence":"documented","checked_on":"2026-10-06","seen_on":null,"source_ids":["s3"],"terms":{"price":null,"currency":null,"billing_period":null,"discount_duration_months":null,"renewal_price":null,"new_commitment":null,"fees":null,"starts":null},"how":["Open the documented renewal-cancellation flow and review any options presented to keep the subscription.","Pause before accepting an offer or completing cancellation; ask for its full terms."],"unknowns":["Whether this account or market is eligible","Any offer amount or duration","Price after an offer","New commitment, start date, and fees"]}],"delete_account":{"url":"https://my.norton.com/extspa/account/privacyoptions","difficulty":"medium","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/norton","json":"https://stackcut.io/exits/norton.json","evidence":{"packet_revision":"71b0aab08eafd408890925e29802b1166ab49eae4bb67aba302f236545d4427a","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"norton--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"norton--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"norton--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"norton--reseller-or-partner--r4","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"notability","name":"Notability","category":"productivity","website":"https://notability.com","domains":["notability.com","gingerlabs.com"],"summary":"App Store subscriptions are cancelled in your Apple ID's Subscriptions, and Apple handles their refunds. Android plans go through Google Play. For website (Stripe) plans, contact Notability support: full refund within 14 days. Notes stay after cancelling; the free Starter plan limits edits.","routes":[{"channel":"apple_app_store","applies_to":"Lite, Plus and Pro subscriptions bought in the Notability app on iPhone, iPad or Mac","who":"The Apple Account (Apple ID) that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"On your iPhone or iPad, open Settings, tap your name (Apple ID), then Subscriptions; or in Notability open Library, the settings icon, then Manage Subscription","expect":"the App Store subscriptions page"},{"do":"Find Notability and select Cancel Subscription","expect":null}],"confirm_by":"If there is no Cancel button or you see an expiration message in red text, the subscription is already cancelled","effective":null,"notice":null,"refund":"Ginger Labs can't refund App Store purchases: request one at reportaproblem.apple.com (I'd like to, then Request a refund) with the Apple Account that paid; Apple usually answers within 24 to 48 hours","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8"]},{"channel":"direct_web","applies_to":"Plus or Pro subscriptions bought on the Notability website (Web App), billed through Stripe","who":"The Notability account holder","method":"form","start_url":null,"steps":[{"do":"Notability's help gives no self-serve steps for website plans: contact support through the in-app support form (the fastest way) or at support@gingerlabs.com and ask to cancel; within 14 days of purchase you can also ask for a full refund","expect":null}],"confirm_by":null,"effective":"After the 14-day refund window, a cancelled subscription stays active through the end of the current billing cycle","notice":null,"refund":"A full refund for any reason within 14 calendar days of purchase; after that, purchases aren't refundable","fees":null,"source_ids":["s9","s10","s11","s12","s13"]},{"channel":"google_play","applies_to":"Plans bought in the Notability Android app through the Play Store","who":"The Google Account that pays for the plan","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"On a computer, go to subscriptions in Google Play","expect":"your subscriptions"},{"do":"For the Notability subscription, click Manage, then Cancel subscription","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time you've already paid for","notice":null,"refund":null,"fees":null,"source_ids":["s14","s15","s16"]}],"pay_less":[{"type":"free_plan","what":"Starter is free: 5 notes, syncing with Notability Cloud, audio recording and all editing tools, with a monthly editing allowance","evidence":"documented","source_ids":["s17","s18","s19"]},{"type":"downgrade","what":"Lite keeps unlimited note editing and third-party backup without Plus's AI features; it can only be bought on iOS","evidence":"documented","source_ids":["s20","s21"]},{"type":"student_or_nonprofit","what":"Schools that manage their devices get free, full-featured access to Notability for Organizations","evidence":"documented","source_ids":["s22"]}],"export":[{"data":"Your notes, optionally with audio recordings","how":"In the Library, open the settings icon, select Connected Services and enable Third-Party Backup to Box, Dropbox, Google Drive, OneDrive or a WebDAV server","format":"NTB (Notability's format), PDF, or PDF + Recording (a .zip with .m4a audio files)","limits":"Third-party backup is listed among Lite's features and marked iOS only on the pricing page; the free Starter plan doesn't list it","source_ids":["s23","s24","s20","s28"]}],"after_cancel":{"access_until":"The end of the current billing cycle (stated for website subscriptions)","data_kept":"Notes remain secure and accessible after you cancel. Without a paid plan you are on the free Starter plan; Classic (one-time purchase) users whose Plus subscription expires go back to Classic with their previously purchased features","you_lose":["Unlimited note editing: the free plan gives a monthly editing allowance","Paid features such as AI-powered summaries, quizzes and flashcards, transcription and third-party backup"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Check where you subscribed: App Store plans are cancelled in Apple's Subscriptions, Android plans through Google Play, website plans through Notability support","App Store subscriptions are tied to the Apple ID that bought them; Ginger Labs can't refund them","Turn on Third-Party Backup before a paid plan ends","Deleting your Notability account is separate from cancelling: on iOS, Settings, then the 3 horizontal dots, Delete Account"]},"sources":[{"id":"s1","url":"https://support.gingerlabs.com/hc/en-us/articles/4409501940122-Notability-Subscription-FAQ","title":"Notability Subscription FAQ","publisher":"vendor","quote":"A Notability subscription is available for purchase in the Apple App Store. A web app subscription can be purchased through Stripe.","supports":"the billing channels"},{"id":"s2","url":"https://support.gingerlabs.com/hc/en-us/articles/4409501940122-Notability-Subscription-FAQ","title":"Notability Subscription FAQ","publisher":"vendor","quote":"Subscriptions are licensed and limited to your Apple ID.","supports":"App Store subscriptions belong to the Apple ID"},{"id":"s3","url":"https://support.gingerlabs.com/hc/en-us/articles/7770067120922-Troubleshooting-Payment-Issues","title":"Troubleshooting Payment Issues","publisher":"vendor","quote":"Find Notability and select Cancel Subscription","supports":"the Apple cancel step"},{"id":"s4","url":"https://support.gingerlabs.com/hc/en-us/articles/5955230402714-Settings-Account-Subscription-Help","title":"Settings: Account, Subscription, & Help","publisher":"vendor","quote":"Manage Subscription: This will take you to the App Store subscriptions page.","supports":"the in-app shortcut"},{"id":"s5","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"Apple's cancel steps"},{"id":"s6","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm an Apple cancellation"},{"id":"s7","url":"https://support.gingerlabs.com/hc/en-us/articles/6325764400922-Refund-Policy","title":"Refund Policy","publisher":"vendor","quote":"As third-party developers, we're not able to process refunds for purchases made through the Apple App Store.","supports":"Ginger Labs can't refund App Store purchases"},{"id":"s8","url":"https://support.gingerlabs.com/hc/en-us/articles/6325764400922-Refund-Policy","title":"Refund Policy","publisher":"vendor","quote":"To request one, go to reportaproblem.apple.com and sign in with the Apple Account you used for the purchase.","supports":"where to ask Apple for a refund"},{"id":"s9","url":"https://support.gingerlabs.com/hc/en-us/articles/6325764400922-Refund-Policy","title":"Refund Policy","publisher":"vendor","quote":"If you subscribed through the Notability website, you have 14 calendar days from your purchase date to request a refund for any reason.","supports":"the website refund window"},{"id":"s10","url":"https://support.gingerlabs.com/hc/en-us/articles/6325764400922-Refund-Policy","title":"Refund Policy","publisher":"vendor","quote":"The fastest way to reach us is through the in-app support form. You can also email support@gingerlabs.com.","supports":"how to reach support"},{"id":"s11","url":"https://support.gingerlabs.com/hc/en-us/articles/6325764400922-Refund-Policy","title":"Refund Policy","publisher":"vendor","quote":"After the 14-day window, purchases aren't eligible for a refund.","supports":"no refunds after 14 days"},{"id":"s12","url":"https://support.gingerlabs.com/hc/en-us/articles/6325764400922-Refund-Policy","title":"Refund Policy","publisher":"vendor","quote":"If you cancel after this period, your subscription stays active through the end of your current billing cycle","supports":"when a website cancellation takes effect"},{"id":"s13","url":"https://support.gingerlabs.com/hc/en-us/articles/6325764400922-Refund-Policy","title":"Refund Policy","publisher":"vendor","quote":"Once we hear from you, we'll issue a full refund.","supports":"full refund within the window"},{"id":"s14","url":"https://support.gingerlabs.com/hc/en-us/articles/11084091780250-Android-Settings","title":"Android Settings","publisher":"vendor","quote":"Manage subscription: View your current plan or upgrade through the Play Store.","supports":"Android plans are bought through Google Play"},{"id":"s15","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"Google Play cancel steps"},{"id":"s16","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when a Google Play cancellation takes effect"},{"id":"s17","url":"https://support.gingerlabs.com/hc/en-us/articles/4409501940122-Notability-Subscription-FAQ","title":"Notability Subscription FAQ","publisher":"vendor","quote":"Starter is Notability's free subscription plan that includes 5 notes, syncing with Notability Cloud, Audio Recording, and all editing tools & content.","supports":"the free Starter plan"},{"id":"s18","url":"https://support.gingerlabs.com/hc/en-us/articles/4409501940122-Notability-Subscription-FAQ","title":"Notability Subscription FAQ","publisher":"vendor","quote":"If you're using the free version of the app, you will be given an editing allowance each month.","supports":"the free plan's edit allowance"},{"id":"s19","url":"https://notability.com/pricing","title":"Notability pricing","publisher":"vendor","quote":"5 free notes","supports":"the free plan's note limit"},{"id":"s20","url":"https://support.gingerlabs.com/hc/en-us/articles/4409501940122-Notability-Subscription-FAQ","title":"Notability Subscription FAQ","publisher":"vendor","quote":"Lite is Notability's elevated subscription plan from Starter that includes unlimited note editing, third-party back up","supports":"what Lite includes"},{"id":"s21","url":"https://support.gingerlabs.com/hc/en-us/articles/4409501940122-Notability-Subscription-FAQ","title":"Notability Subscription FAQ","publisher":"vendor","quote":"Please note: Notability Lite can only be purchased on iOS, but can be used on the Web App by logging in with the same Notability account.","supports":"Lite is bought on iOS"},{"id":"s22","url":"https://support.gingerlabs.com/hc/en-us/articles/4409501940122-Notability-Subscription-FAQ","title":"Notability Subscription FAQ","publisher":"vendor","quote":"Schools managing devices will have free access to Notability for Organizations (full-featured).","supports":"free access for schools"},{"id":"s23","url":"https://support.gingerlabs.com/hc/en-us/articles/9591149777178-Backing-Up-Notes-Outside-of-Notability-Cloud","title":"Backing Up Notes Outside of Notability Cloud","publisher":"vendor","quote":"Enable Third-Party Backup","supports":"the backup step (Library, settings, Connected Services)"},{"id":"s24","url":"https://support.gingerlabs.com/hc/en-us/articles/9591149777178-Backing-Up-Notes-Outside-of-Notability-Cloud","title":"Backing Up Notes Outside of Notability Cloud","publisher":"vendor","quote":"PDF + Recording This makes .zip files that contain a PDF and a folder of .m4a audio files","supports":"backup formats"},{"id":"s25","url":"https://notability.com/pricing","title":"Notability pricing","publisher":"vendor","quote":"Cancel anytime. Your notes remain secure and accessible.","supports":"notes are kept after cancelling"},{"id":"s26","url":"https://support.gingerlabs.com/hc/en-us/articles/4409501940122-Notability-Subscription-FAQ","title":"Notability Subscription FAQ","publisher":"vendor","quote":"If a Classic user subscribes to the Plus Plan and it expires, then the grandfathered users are downgraded back to the Classic plan","supports":"Classic users keep Classic"},{"id":"s27","url":"https://support.gingerlabs.com/hc/en-us/articles/5955230402714-Settings-Account-Subscription-Help","title":"Settings: Account, Subscription, & Help","publisher":"vendor","quote":"Select the 3 horizontal dots to Delete Account or Change Password.","supports":"where account deletion is"},{"id":"s28","url":"https://notability.com/pricing","title":"Notability pricing","publisher":"vendor","quote":"Third party backups (iOS only)","supports":"third-party backup is a Lite feature, on iOS only"},{"id":"s29","url":"https://notability.com/pricing","title":"Notability pricing","publisher":"vendor","quote":"AI-powered quizzes & flashcards","supports":"a paid feature lost on the free plan"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Self-serve steps to cancel a website (Stripe) subscription aren't documented; the route uses the support contact Notability's refund policy gives","When access ends after an App Store cancellation isn't stated by Ginger Labs","Whether Ginger Labs refunds Google Play plans isn't documented"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked the App Store, website and Google Play routes against Ginger Labs' subscription FAQ, payment troubleshooting, settings, Android settings and refund articles and Apple's and Google's pages; refund rules and steps confirmed","Fixed the App Store step quote, which has no closing period on the page (s3)","Website route: now says plainly that no self-serve steps are documented, and the summary no longer claims most plans are App Store ones","Export: third-party backup is marked iOS only, and the claim that the Classic purchase includes it was dropped (no page says so) (s28)","Lost features now use the pricing page's names (s29)"]}},"page":"https://stackcut.io/cancel/notability","json":"https://stackcut.io/exits/notability.json","evidence":{"packet_revision":"64c2516ee5a6a1e4c14fcd0505510173e56577a3fcef1192fe6d052ebb215e70","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"notability--apple-app-store--r1","channel":"apple_app_store","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"notability--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"notability--google-play--r3","channel":"google_play","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"notejoy","name":"Notejoy","category":"productivity","website":"https://notejoy.com","domains":["notejoy.com"],"summary":"Open Plan Settings and click the cancel plan button to end a paid plan. Premium features stop at once, and unused paid time becomes account credit, not a refund. Closing the account in Account Settings queues it for permanent deletion.","routes":[{"channel":"direct_web","label":"Cancel the plan","applies_to":"Paid plans billed by Notejoy (Solo, Pro and Team)","who":"Whoever manages the plan (the help article doesn't say who can cancel)","method":"self_serve","start_url":null,"steps":[{"do":"Open Plan Settings","expect":null},{"do":"Click the cancel plan button","expect":null}],"confirm_by":null,"effective":"Immediately: premium features stop as soon as you cancel","notice":null,"refund":"No cash refund is described. A pro-rated credit for unused time is added to your account, and credits are not refunded","fees":null,"source_ids":["s1","s2","s22","s3","s4"]},{"channel":"direct_web","label":"Close the account","applies_to":"The whole account, including its libraries, notes and uploaded files","who":"The account holder (the help article doesn't say who may do this)","method":"self_serve","start_url":null,"steps":[{"do":"Open Account Settings and choose to cancel and completely remove your account (export your notes first: deletion is permanent)","expect":null}],"confirm_by":null,"effective":"Access ends immediately across all clients, and the account is queued for deletion","notice":null,"refund":null,"fees":null,"source_ids":["s5","s6","s7","s23"]}],"pay_less":[{"type":"free_plan","what":"Free plan for individuals or teams getting started: up to 5 notebooks and 100MB of library storage. Export isn't included","evidence":"documented","source_ids":["s9","s10","s11","s12"]},{"type":"downgrade","what":"Change to a cheaper plan type (for example Pro to Solo, $5 per month billed annually): you get a credit for the unused part of your current plan, and your billing date resets","evidence":"documented","source_ids":["s24","s25","s26"]},{"type":"seat_reduction","what":"Remove team members in each library's sharing dialog; a pro-rated credit for their unused time is added to your account automatically","evidence":"documented","source_ids":["s17","s18"]},{"type":"annual_billing","what":"Pro is $10 per user per month billed annually, against $15 per user per month billed monthly","evidence":"documented","source_ids":["s19","s20","s26"]},{"type":"student_or_nonprofit","what":"50% off annual plans for qualifying nonprofits, NGOs and educational institutions that buy multiple seats; contact Notejoy to apply. Not available to individuals, and there is no student discount","evidence":"documented","source_ids":["s15","s16","s27","s28","s29"]}],"export":[{"data":"Notes in a library or notebook","how":"Pick a library or notebook and have it exported to a Google Drive folder. The export feature is in your Account Settings","format":"Files in Google Drive that you can convert to Microsoft Word, OpenDocument Format, or Rich Text Format","limits":"Exporting needs a paid plan, so the free plan can't export. The help article states no size or count limits","source_ids":["s12","s13","s14","s21"]},{"data":"A single note","how":"Print the note (File, then Print in a browser, or Print from the note's actions menu in the desktop apps) and choose to save it as PDF","format":"PDF","limits":"One note at a time; the article names no plan requirement","source_ids":["s30"]}],"after_cancel":{"access_until":"Immediately when you cancel the plan or close the account","data_kept":"A closed account is queued for deletion and then permanently deleted; the help article gives no timeframe. Backup copies of deleted content may be kept for up to 30 days after deletion","you_lose":["Premium features as soon as the plan is cancelled","Access to Notejoy across all clients once the account is closed","Notes, notebooks, libraries, uploaded images and documents once the account is permanently deleted"]},"agent_notes":{"sign_in_needed":null,"phone_or_chat_only":null,"retention_step":null,"tips":["Export first: library export needs a paid plan, and closing the account leads to permanent deletion","Paid plans bill again at the next bill date, a month or a year after the last one, until you cancel","Unused paid time comes back as account credit, not cash","Cancelling the plan (Plan Settings) and closing the account (Account Settings) are separate steps"]},"sources":[{"id":"s1","url":"https://notejoy.com/help/cancel-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"To cancel your subscription, head over to Plan Settings. From there, click the cancel plan button.","supports":"where to cancel a plan, and the button to click"},{"id":"s2","url":"https://notejoy.com/help/cancel-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"when you cancel your subscription, you will immediately lose access to all premium features.","supports":"premium features end at once"},{"id":"s3","url":"https://notejoy.com/help/do-you-offer-refunds","title":"Do you offer refunds?","publisher":"vendor","quote":"If you cancel your plan prior to the end of your billing period, a pro-rated credit will be added to your account.","supports":"unused time becomes account credit"},{"id":"s4","url":"https://notejoy.com/help/do-you-offer-refunds","title":"Do you offer refunds?","publisher":"vendor","quote":"We do not issue refunds for accumulated credits.","supports":"credits are not refunded"},{"id":"s5","url":"https://notejoy.com/help/how-do-i-cancel-my-account","title":"How do I cancel my account?","publisher":"vendor","quote":"Canceling will cause you to immediately lose access to Notejoy across all clients.","supports":"closing the account ends access at once"},{"id":"s6","url":"https://notejoy.com/help/how-do-i-cancel-my-account","title":"How do I cancel my account?","publisher":"vendor","quote":"Your account will be queued for deletion.","supports":"what happens after closing"},{"id":"s7","url":"https://notejoy.com/help/how-do-i-cancel-my-account","title":"How do I cancel my account?","publisher":"vendor","quote":"permanently deleted and unrecoverable.","supports":"notes are permanently deleted"},{"id":"s8","url":"https://notejoy.com/terms","title":"Terms of Service","publisher":"vendor","quote":"We may keep backup copies of your deleted content for up to 30 days after you delete it.","supports":"backup copies of deleted content"},{"id":"s9","url":"https://notejoy.com/pricing","title":"Pricing","publisher":"vendor","quote":"Our basic version for individuals or teams getting started","supports":"the free plan is a basic version"},{"id":"s10","url":"https://notejoy.com/pricing","title":"Pricing","publisher":"vendor","quote":"Up to 5 notebooks","supports":"free plan limit on notebooks"},{"id":"s11","url":"https://notejoy.com/pricing","title":"Pricing","publisher":"vendor","quote":"Up to 100MB library storage","supports":"free plan limit on storage"},{"id":"s12","url":"https://notejoy.com/help/export-notes","title":"Export notes","publisher":"vendor","quote":"Exporting notes requiring upgrading to Notejoy Solo, Plus, or Premium.","supports":"export needs a paid plan"},{"id":"s13","url":"https://notejoy.com/help/export-notes","title":"Export notes","publisher":"vendor","quote":"pick a Notejoy library or notebook and have it exported to a Google Drive folder.","supports":"the export destination"},{"id":"s14","url":"https://notejoy.com/help/export-notes","title":"Export notes","publisher":"vendor","quote":"including Microsoft Word, OpenDocument Format, or Rich Text Format files.","supports":"formats available after conversion"},{"id":"s15","url":"https://notejoy.com/help/non-profit-education-discount","title":"Non-profit and education discount","publisher":"vendor","quote":"Yes, Notejoy offers a substantial 50% off Notejoy Plus or Notejoy Premium annual plans","supports":"the discount amount and plans"},{"id":"s16","url":"https://notejoy.com/help/non-profit-education-discount","title":"Non-profit and education discount","publisher":"vendor","quote":"Must purchase multiple seats to qualify.","supports":"multiple seats are required"},{"id":"s17","url":"https://notejoy.com/help/how-can-i-remove-users-for-my-plan","title":"How can I remove users for my plan?","publisher":"vendor","quote":"You can remove users from each library's sharing dialog.","supports":"where to remove team members"},{"id":"s18","url":"https://notejoy.com/help/how-can-i-remove-users-for-my-plan","title":"How can I remove users for my plan?","publisher":"vendor","quote":"a pro-rated credit for any unused time will be automatically added to your account.","supports":"the credit for removed seats"},{"id":"s19","url":"https://notejoy.com/pricing","title":"Pricing","publisher":"vendor","quote":"$10","supports":"the Pro annual price per user per month"},{"id":"s20","url":"https://notejoy.com/pricing","title":"Pricing","publisher":"vendor","quote":"$15","supports":"the Pro monthly price per user per month"},{"id":"s21","url":"https://notejoy.com/help/export-notes","title":"Export notes","publisher":"vendor","quote":"To access the export notes feature, visit your Account Settings.","supports":"where export is found"},{"id":"s22","url":"https://notejoy.com/help/when-will-i-be-billed","title":"When will I be billed?","publisher":"vendor","quote":"You will be subsequently billed at your next bill date (a month or year from now).","supports":"plans bill again each month or year"},{"id":"s23","url":"https://notejoy.com/terms","title":"Terms of Service","publisher":"vendor","quote":"A user may terminate these Terms at any time by closing their account and discontinuing use of Notejoy Services.","supports":"you can end the terms by closing your account"},{"id":"s24","url":"https://notejoy.com/help/what-happens-when-i-change-my-plan-type","title":"What happens when I change my plan type?","publisher":"vendor","quote":"you will receive a credit for any unused portion of your existing plan type","supports":"credit for unused time when changing plan"},{"id":"s25","url":"https://notejoy.com/help/what-happens-when-i-change-my-plan-type","title":"What happens when I change my plan type?","publisher":"vendor","quote":"Changing your plan type will reset your billing date.","supports":"billing date resets on a plan change"},{"id":"s26","url":"https://notejoy.com/pricing","title":"Pricing","publisher":"vendor","quote":"per month billed annually","supports":"Solo and Pro prices are quoted per month billed annually"},{"id":"s27","url":"https://notejoy.com/help/non-profit-education-discount","title":"Non-profit and education discount","publisher":"vendor","quote":"is not available for individuals","supports":"individuals don't qualify"},{"id":"s28","url":"https://notejoy.com/help/non-profit-education-discount","title":"Non-profit and education discount","publisher":"vendor","quote":"To take advantage of our non-profit discount, simply contact us.","supports":"how to apply"},{"id":"s29","url":"https://notejoy.com/help/is-there-an-academic-or-student-discount","title":"Is there an academic or student discount?","publisher":"vendor","quote":"No, Notejoy does not offer student discounts.","supports":"no student discount"},{"id":"s30","url":"https://notejoy.com/help/export-pdf","title":"Export PDF","publisher":"vendor","quote":"will create a clean PDF of just your note","supports":"single-note PDF export by printing"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Who may cancel a team plan isn't stated in Notejoy's help articles","Notejoy's help doesn't state a notice period before renewal or a refund window; it only says unused time becomes account credit","Whether closing the account also stops a paid plan's billing isn't stated","The help article gives no timeframe between being queued for deletion and permanent removal","Notejoy's iOS and Android help pages don't mention in-app purchases, so no App Store or Google Play route is included","The export and discount help articles still name Solo, Plus and Premium plans; the current pricing page lists Solo, Pro and Team, with export on the paid plans"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Removed the account-close start URL, which no help page gives; the article only says Account Settings","Documented that paid plans bill again at the next bill date (monthly or yearly), which the draft listed as unconfirmed","Added the documented plan-change credit (downgrade), the single-note PDF export, how to apply for the nonprofit discount, and that there is no student discount","Rewrote the published notes to say what isn't confirmed; the iOS and Android help pages mention no in-app purchases"]}},"delete_account":{"url":"https://notejoy.com/settings/account","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/notejoy","json":"https://stackcut.io/exits/notejoy.json","evidence":{"packet_revision":"6d5110d7c54e0e4cf93093cd23b0dc134f3e8523219671fd0e2657b669253d0f","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"notejoy--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"notejoy--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"notion","name":"Notion","category":"productivity","website":"https://www.notion.com","domains":["notion.com","notion.so"],"summary":"A workspace owner downgrades on desktop or web: Settings, Billing, Change plan, pick Free, Continue, give feedback, Downgrade. Paid features last until the billing cycle ends. Plans bought in the iOS app cancel through Apple. Deleting a workspace doesn't cancel the subscription, and each paid workspace bills separately.","routes":[{"channel":"direct_web","applies_to":"Notion paid plans (monthly or yearly) bought on the web or desktop and billed by Notion; each paid workspace is billed separately","who":"A workspace owner","method":"self_serve","start_url":null,"steps":[{"do":"On a desktop computer or the web (not the mobile app), open Settings in the left-hand sidebar, then Billing","expect":"Change plan"},{"do":"Click Change plan, select the plan you want (Free to stop paying), then click Continue","expect":"a request for feedback"},{"do":"Provide some feedback, then click Downgrade","expect":null},{"do":"Repeat for every other paid workspace you own","expect":null}],"confirm_by":null,"effective":"The workspace is downgraded at the end of the billing cycle; paid features stay until then","notice":null,"refund":"A full (not pro-rated) refund if you downgrade within three days of signing up for monthly billing or within 30 days for annual billing (EU customers: 14 days on monthly plans). It isn't automatic: contact Notion in the app or by email, from the workspace owner's or billing email. Members added by mistake: prorated refund if you ask within three days of the invoice, after removing them","fees":null,"source_ids":["n1","n2","n3","n4","n5","n6","n7","n8","n9","n10","n11","n12","n13","n44","n45"]},{"channel":"apple_app_store","applies_to":"Notion subscriptions bought in the Notion iPhone or iPad app (billed by Apple)","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"On your iPhone or iPad, open Settings and tap your name, then Subscriptions","expect":null},{"do":"Tap Notion, then Cancel Subscription","expect":null}],"confirm_by":"Subscriptions shows an expiration message and no Cancel button","effective":null,"notice":null,"refund":"Request refunds from Apple: Notion sends App Store purchases to Apple for cancellations and refunds","fees":null,"source_ids":["n14","n15","n16","a1","a2"]},{"channel":"google_play","applies_to":"Notion subscriptions bought on Android through Google Play (Notion's payment help also says the Android app doesn't take payments at this time)","who":"The Google Account that bought the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to your subscriptions in Google Play and click Manage next to Notion","expect":"Cancel subscription"},{"do":"Click Cancel subscription and follow the prompts","expect":null}],"confirm_by":"The subscription in Google Play is no longer set to renew","effective":"You keep access for the time you have already paid for","notice":null,"refund":null,"fees":null,"source_ids":["n14","n17","g1","g2","g3"]}],"pay_less":[{"type":"free_plan","what":"Downgrade to Free and keep the workspace with limits: workspaces with two or more people get up to 1,000 blocks, 10 guests, 7 days of page history and 5MB file uploads","evidence":"documented","source_ids":["n18","n19","n20","n21"]},{"type":"downgrade","what":"Change to a cheaper paid plan the same way (Settings, Billing, Change plan); it takes effect at the end of the billing cycle","evidence":"documented","source_ids":["n3","n5"]},{"type":"seat_reduction","what":"Remove members: you keep the paid seats until the end of the billing interval, and the bill drops at the next billing cycle (not prorated mid-cycle)","evidence":"documented","source_ids":["n22","n23"]},{"type":"annual_billing","what":"Yearly billing saves up to 20% compared with monthly","evidence":"documented","source_ids":["n24","n25"]},{"type":"student_or_nonprofit","what":"The Plus Plan (with a 1-member limit) is free for students and educators","evidence":"documented","source_ids":["n26"]}],"export":[{"data":"All pages in the workspace you can access, with the files uploaded to them","how":"Open Settings; under Workspace select General, then Export all workspace content. Notion emails a download link","format":"HTML, Markdown, or CSV (for databases)","limits":"Exports can take up to 30 hours; the link expires after 7 days; pages you can't access (such as other members' private pages) are left out; owners can switch off Disable export under Settings, Security if exports are blocked","source_ids":["n27","n28","n29","n30","n31","n32"]}],"after_cancel":{"access_until":"The end of the billing cycle","data_kept":"Downgrading keeps the workspace and its content under Free plan limits. Deleting a workspace is permanent for everyone in it; Notion keeps database backups that can restore a snapshot of content from the past 30 days","you_lose":["Page history older than 7 days","Guests beyond 10","Extra domains: only one domain keeps working","Automations become view-only","SAML SSO, verified domains, SCIM API and the audit log (Enterprise features)"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The downgrade flow asks for feedback before the Downgrade button","tips":["Only workspace owners can view and manage plans and billing","Plan changes only work on desktop or web, not in the mobile apps","Plans renew automatically every month or year until cancelled; yearly plans renew on the same calendar day","Each paid workspace is billed separately: downgrade each one","Deleting a workspace doesn't cancel a subscription: downgrade first","A Business Plan trial started with payment details auto-renews into the paid plan: cancel it from Settings, then Explore plans","Bought in the iOS app? Cancel and ask for refunds through Apple, not Notion","Organizations with more than 100 employees are sent to Notion's sales team; Enterprise contract terms aren't in the help center"]},"sources":[{"id":"n1","url":"https://www.notion.com/help/billing","title":"Billing","publisher":"vendor","quote":"Only workspace owners can view and manage plans and billing.","supports":"who can cancel"},{"id":"n2","url":"https://www.notion.com/help/upgrade-or-downgrade-your-plan","title":"Change your plan","publisher":"vendor","quote":"You can cancel your subscription by going to Settings in the left-hand sidebar on a desktop computer, then selecting Billing, then Change plan.","supports":"where the cancel flow starts"},{"id":"n3","url":"https://www.notion.com/help/upgrade-or-downgrade-your-plan","title":"Change your plan","publisher":"vendor","quote":"Select the plan you want to change to, then click Continue. Provide some feedback for us, then click Downgrade.","supports":"the downgrade steps and feedback prompt"},{"id":"n4","url":"https://www.notion.com/help/upgrade-or-downgrade-your-plan","title":"Change your plan","publisher":"vendor","quote":"Your Notion subscription, annual or monthly, will automatically renew until you cancel it.","supports":"automatic renewal"},{"id":"n5","url":"https://www.notion.com/help/upgrade-or-downgrade-your-plan","title":"Change your plan","publisher":"vendor","quote":"Your account will be downgraded at the end of your billing cycle.","supports":"when a downgrade takes effect"},{"id":"n6","url":"https://www.notion.com/help/upgrade-or-downgrade-your-plan","title":"Change your plan","publisher":"vendor","quote":"After you cancel, you'll still have access to all the paid features until the end of your billing cycle.","supports":"access after cancelling"},{"id":"n7","url":"https://www.notion.com/help/upgrade-or-downgrade-your-plan","title":"Change your plan","publisher":"vendor","quote":"No, you can only make modifications to your Notion plan on desktop or web.","supports":"plan changes can't be made in the mobile apps"},{"id":"n8","url":"https://www.notion.com/help/upgrade-or-downgrade-your-plan","title":"Change your plan","publisher":"vendor","quote":"We'll be happy to refund you the full amount (not pro-rated) if you downgrade your subscription within three days of signing up for monthly billing","supports":"the refund window (30 days for annual billing)"},{"id":"n9","url":"https://www.notion.com/help/refunds","title":"Request a refund","publisher":"vendor","quote":"we can process a refund if you contact us within three days of the date your invoice is issued for monthly billing, or within 30 days","supports":"the refund windows"},{"id":"n10","url":"https://www.notion.com/help/refunds","title":"Request a refund","publisher":"vendor","quote":"If you were invoiced for members who were accidentally added to your workspace, we can refund the prorated charges if you reach out within three days of the invoice date.","supports":"refunds for members added by mistake"},{"id":"n11","url":"https://www.notion.com/pricing","title":"Notion pricing","publisher":"vendor","quote":"customers in the European Union can receive a full refund for a monthly subscription within 14 days","supports":"the EU refund window"},{"id":"n12","url":"https://www.notion.com/help/billing","title":"Billing","publisher":"vendor","quote":"If you have multiple paid Notion workspaces, you'll be billed for them separately.","supports":"each paid workspace is billed separately"},{"id":"n13","url":"https://www.notion.com/help/billing","title":"Billing","publisher":"vendor","quote":"If you pay yearly, your plan will renew on the same calendar day you first purchased it for all following years.","supports":"the yearly renewal date"},{"id":"n14","url":"https://www.notion.com/help/upgrade-or-downgrade-your-plan","title":"Change your plan","publisher":"vendor","quote":"Subscriptions you purchase on mobile can be managed through the Apple App Store or Google Play Store.","supports":"mobile purchases are managed in the app stores"},{"id":"n15","url":"https://www.notion.com/help/upgrade-or-downgrade-your-plan","title":"Change your plan","publisher":"vendor","quote":"If you've purchased a subscription through the Apple App Store, you'll need to contact the Apple App Store directly for any issues with your subscription, including cancellations and refunds.","supports":"the Apple route"},{"id":"n16","url":"https://www.notion.com/help/refunds","title":"Request a refund","publisher":"vendor","quote":"If you purchased a subscription through the Apple App Store, you'll need to contact Apple directly to request a refund.","supports":"App Store refunds come from Apple"},{"id":"n17","url":"https://www.notion.com/help/payment-methods","title":"Payment methods","publisher":"vendor","quote":"Unfortunately, you can't make payments in the Android app at this time.","supports":"the Android app doesn't take payments now"},{"id":"n18","url":"https://www.notion.com/help/plan-downgrade","title":"What happens when I downgrade my plan?","publisher":"vendor","quote":"If your workspace has two or more people in it, you'll be able to use up to 1,000 blocks","supports":"the Free plan block limit"},{"id":"n19","url":"https://www.notion.com/help/plan-downgrade","title":"What happens when I downgrade my plan?","publisher":"vendor","quote":"You'll be limited to 10 guests in your workspace.","supports":"the Free plan guest limit"},{"id":"n20","url":"https://www.notion.com/help/plan-downgrade","title":"What happens when I downgrade my plan?","publisher":"vendor","quote":"You'll have version history for your pages going back seven days.","supports":"page history on Free"},{"id":"n21","url":"https://www.notion.com/help/plan-downgrade","title":"What happens when I downgrade my plan?","publisher":"vendor","quote":"Each file you upload will need to be 5MB or less.","supports":"the Free plan upload limit"},{"id":"n22","url":"https://www.notion.com/help/members-and-billing","title":"How adding & removing members impacts billing","publisher":"vendor","quote":"billing decreases take effect at your next billing cycle and are not prorated","supports":"when removing members lowers the bill"},{"id":"n23","url":"https://www.notion.com/help/members-and-billing","title":"How adding & removing members impacts billing","publisher":"vendor","quote":"You have access to any existing paid seats until the end of your current billing interval","supports":"paid seats last to the end of the interval"},{"id":"n24","url":"https://www.notion.com/pricing","title":"Notion pricing","publisher":"vendor","quote":"Save up to 20% with yearly","supports":"the yearly saving"},{"id":"n25","url":"https://www.notion.com/help/upgrade-or-downgrade-your-plan","title":"Change your plan","publisher":"vendor","quote":"You save when you choose to be billed yearly.","supports":"yearly billing costs less"},{"id":"n26","url":"https://www.notion.com/pricing","title":"Notion pricing","publisher":"vendor","quote":"The Plus Plan (with a 1-member limit) is free for students and educators.","supports":"the education offer"},{"id":"n27","url":"https://www.notion.com/help/export-your-content","title":"Export your content","publisher":"vendor","quote":"Go to Settings in your sidebar. Under Workspace, select General. Find and select Export all workspace content.","supports":"how to export the workspace"},{"id":"n28","url":"https://www.notion.com/help/export-your-content","title":"Export your content","publisher":"vendor","quote":"You can export all your pages as HTML, Markdown, or CSV (for databases), along with any files you've uploaded.","supports":"the export formats"},{"id":"n29","url":"https://www.notion.com/help/export-your-content","title":"Export your content","publisher":"vendor","quote":"You'll receive an email from Notion with a link to download your files. This link will expire after 7 days.","supports":"how the export is delivered"},{"id":"n30","url":"https://www.notion.com/help/export-your-content","title":"Export your content","publisher":"vendor","quote":"Exports can take up to 30 hours to process, depending on the size of the workspace.","supports":"export processing time"},{"id":"n31","url":"https://www.notion.com/help/export-your-content","title":"Export your content","publisher":"vendor","quote":"Pages that the exporter doesn't have access to, such as private pages of other users, will not be included in the export.","supports":"what the export leaves out"},{"id":"n32","url":"https://www.notion.com/help/export-your-content","title":"Export your content","publisher":"vendor","quote":"toggle off Disable export","supports":"exports can be switched off in Security settings"},{"id":"n33","url":"https://www.notion.com/help/delete-a-workspace","title":"Delete a workspace","publisher":"vendor","quote":"Deleting a workspace doesn't cancel a subscription","supports":"deleting is not cancelling"},{"id":"n34","url":"https://www.notion.com/help/delete-a-workspace","title":"Delete a workspace","publisher":"vendor","quote":"Deleting a workspace is a permanent action.","supports":"workspace deletion is permanent"},{"id":"n35","url":"https://www.notion.com/help/delete-your-account","title":"Delete your account","publisher":"vendor","quote":"We keep backups of our database, which allows us to restore a snapshot of your content in the past 30 days if you need it.","supports":"the 30-day backup window"},{"id":"n36","url":"https://www.notion.com/help/plan-downgrade","title":"What happens when I downgrade my plan?","publisher":"vendor","quote":"You'll only be allowed one domain; any additional domains won't work.","supports":"extra domains stop working"},{"id":"n37","url":"https://www.notion.com/help/plan-downgrade","title":"What happens when I downgrade my plan?","publisher":"vendor","quote":"Your existing automations will continue to work, but they'll be view-only.","supports":"automations become view-only"},{"id":"n38","url":"https://www.notion.com/help/plan-downgrade","title":"What happens when I downgrade my plan?","publisher":"vendor","quote":"SAML SSO will no longer be available and verified domains will no longer be verified.","supports":"Enterprise identity features end"},{"id":"n39","url":"https://www.notion.com/help/plan-downgrade","title":"What happens when I downgrade my plan?","publisher":"vendor","quote":"SCIM API will no longer be available.","supports":"SCIM ends"},{"id":"n40","url":"https://www.notion.com/help/plan-downgrade","title":"What happens when I downgrade my plan?","publisher":"vendor","quote":"Audit log will no longer be available.","supports":"the audit log ends"},{"id":"n41","url":"https://www.notion.com/help/paid-plan-trials","title":"Paid plan trials","publisher":"vendor","quote":"If you entered your payment information to begin your trial, we'll auto-renew your Business Plan subscription at the end of your trial period.","supports":"trials with payment details convert to paid"},{"id":"n42","url":"https://www.notion.com/help/paid-plan-trials","title":"Paid plan trials","publisher":"vendor","quote":"Go to Settings in your sidebar and select Explore plans to cancel your trial.","supports":"how to cancel a trial"},{"id":"n43","url":"https://www.notion.com/help/upgrade-or-downgrade-your-plan","title":"Change your plan","publisher":"vendor","quote":"Organizations with more than 100 employees can contact our sales team for more information.","supports":"larger organizations go through sales"},{"id":"a1","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple cancel steps"},{"id":"a2","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm an Apple cancellation"},{"id":"g1","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"the Google Play cancel steps"},{"id":"g2","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"access after a Google Play cancellation"},{"id":"g3","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"Important: When you uninstall an app, your subscription won't cancel.","supports":"uninstalling doesn't cancel"},{"id":"n44","url":"https://www.notion.com/help/refunds","title":"Refunds","publisher":"vendor","quote":"Refund requests must come from the workspace owner's email or the billing email on file.","supports":"who must ask for a refund"},{"id":"n45","url":"https://www.notion.com/help/refunds","title":"Refunds","publisher":"vendor","quote":"the additional members have been removed from your workspace before writing in","supports":"remove members before asking for that refund"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Enterprise and sales-assisted contracts: the help center doesn't cover cancelling them, and Notion's Terms and Master Subscription Agreement couldn't be read, so auto-renewal, notice and remaining-term fees for contracts aren't confirmed (no contract route is given)","Google Play: Notion's help says mobile purchases are managed in the Google Play Store, but its payment help says the Android app doesn't take payments at this time; the Google Play route covers any existing Play subscriptions","What confirms a web downgrade (email or billing-page status) isn't documented","When access ends after cancelling through Apple isn't stated on Notion's pages","Whether only workspace owners can export the whole workspace isn't stated"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["routes[0].refund: refunds must be requested from the owner's or billing email, and mistaken members removed first (new n44, n45)","Notion's Terms and MSA still couldn't be read, so contract renewal and notice stay unverified"]}},"delete_account":{"url":"https://www.notion.so","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"notion","name":"Notion","recipes":[{"id":"published-knowledge","title":"Static public docs or a small internal handbook","best_year_one_net":132}]},"page":"https://stackcut.io/cancel/notion","json":"https://stackcut.io/exits/notion.json","evidence":{"packet_revision":"9380474a3d0c7d144888dc99ee831888cc9e3d8e5642256cae7063a332c56830","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"notion--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"notion--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"notion--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"nuclino","name":"Nuclino","category":"productivity","website":"https://www.nuclino.com","domains":["nuclino.com","help.nuclino.com"],"summary":"Team owners and admins cancel in Team settings, Plans & Billing, then Cancel plan; the plan ends at the end of the billing cycle and can be undone. The Terms require notice two weeks before the term ends, or the plan renews. Deleting a team erases everything, so export first.","routes":[{"channel":"direct_web","label":"Cancel plan in Team settings","applies_to":"Paid plans billed by Nuclino","who":"Team owners and admins","method":"self_serve","start_url":"https://help.nuclino.com/864d9b91-cancel-your-subscription","steps":[{"do":"Open the main menu in the top-left corner, click your team name, and choose Team settings","expect":null},{"do":"Scroll down to the Plans & Billing section","expect":null},{"do":"Click the three-dot icon next to your plan and select Cancel plan","expect":"A cancellation date under Cancellation date"},{"do":"Optional: to keep the plan, click Undo Cancellation in Plans & Billing before the billing cycle ends","expect":null}],"confirm_by":"The cancellation date appears under Cancellation date in Plans & Billing","effective":"The account is scheduled for cancellation at the end of the current billing cycle","notice":"The Terms say a paid plan extends automatically by the same period (up to one year) unless notice is given two weeks before the end of the term; Cancel Plan in team settings is one way to give it","refund":null,"fees":null,"source_ids":["s1","s7","s8","s2","s3","s4","s5","s6","s32","s9","s10","s33","s34","s35"]},{"channel":"direct_web","label":"Notice by email under the terms","applies_to":"Paid plans under Nuclino's Terms of Use (monthly or yearly), as an alternative to Cancel plan","who":"The account holder; the terms don't name a role","method":"email","start_url":"https://www.nuclino.com/terms","steps":[{"do":"Send a termination notice in text form by email to contact@nuclino.com, at least two weeks before the end of the current contract term","expect":null}],"confirm_by":"Not stated in the Terms","effective":"The paid plan stays active until the end of the agreed contract term; without timely notice it extends automatically by the same period (up to one year)","notice":"Two weeks, in text form, before the end of the agreed contract term","refund":null,"fees":null,"source_ids":["s10","s11","s12","s13","s33","s34","s35","s14"]}],"pay_less":[{"type":"free_plan","what":"Free plan: up to 50 items and 2GB total storage; the benefits of the paid plans are lost","evidence":"documented","source_ids":["s16","s36","s37","s38"]},{"type":"annual_billing","what":"Yearly billing saves up to 25% over monthly billing","evidence":"documented","source_ids":["s15"]}],"export":[{"data":"Everything in one workspace, including attachments such as images and files","how":"Open the workspace menu by clicking the three dots next to the workspace, select Workspace settings, then click Export Workspace in the Export section","format":"Markdown, in a .zip file with attachments in a separate folder","limits":"Available on all plans. Team owners and admins can restrict the feature with advanced security controls. The article says anyone can export a workspace, but also that owners and admins can export an entire workspace","source_ids":["s17","s18","s19","s20","s21","s22","s23","s24"]}],"after_cancel":{"access_until":"The end of the current billing cycle for an in-app cancellation; the terms say you lose access to your account on termination","data_kept":"Not stated for cancellation. The privacy policy says personal information may be kept while you have an account and for a reasonable period after","you_lose":["Access to your account once the plan terminates, per the terms","The benefits of the paid plans once you are on the free plan","Everything in a team you delete, including workspaces, collections and items, which can't be recovered"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Only team owners and admins can cancel a subscription or reach the billing settings","You can undo a cancellation with Undo Cancellation in Plans & Billing","The Terms require notice two weeks before the term ends; email contact@nuclino.com or use Cancel Plan in team settings","Nuclino's help pages don't say that deleting a team or your account stops billing, so cancel the plan first","Deleting a team is irreversible and only team owners can do it; export each workspace first","An owner who deletes their account must delete the team or transfer ownership first"]},"sources":[{"id":"s1","url":"https://help.nuclino.com/864d9b91-cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"Only team owners and admins can cancel a subscription.","supports":"who can cancel"},{"id":"s2","url":"https://help.nuclino.com/864d9b91-cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"Plans & Billing","supports":"the section where the cancel option sits"},{"id":"s3","url":"https://help.nuclino.com/864d9b91-cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"select Cancel plan","supports":"the Cancel plan step"},{"id":"s4","url":"https://help.nuclino.com/864d9b91-cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"After canceling your plan, your account will be scheduled for cancellation at the end of the current billing cycle.","supports":"when the cancellation takes effect"},{"id":"s5","url":"https://help.nuclino.com/864d9b91-cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"You can always undo the cancellation of your subscription if you change your mind.","supports":"a cancellation can be undone"},{"id":"s6","url":"https://help.nuclino.com/864d9b91-cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"Cancellation date","supports":"where the cancellation date is shown"},{"id":"s7","url":"https://help.nuclino.com/037c0b95-access-the-billing-settings","title":"Access the billing settings","publisher":"vendor","quote":"Open your Team settings by opening the main menu in the top left corner of the app, clicking on your team name, and then choosing Team settings.","supports":"how to reach Team settings"},{"id":"s8","url":"https://help.nuclino.com/037c0b95-access-the-billing-settings","title":"Access the billing settings","publisher":"vendor","quote":"Only team owners and admins can access the billing settings.","supports":"who can reach the billing settings"},{"id":"s9","url":"https://www.nuclino.com/terms","title":"Terms of Use","publisher":"vendor","quote":"or by selecting \"Cancel Plan\" in the team settings (if available).","supports":"the Cancel Plan option named in the terms"},{"id":"s10","url":"https://www.nuclino.com/terms","title":"Terms of Use","publisher":"vendor","quote":"if neither party terminates your Paid Plan in text form with a period of two weeks","supports":"the two-week notice in text form"},{"id":"s11","url":"https://www.nuclino.com/terms","title":"Terms of Use","publisher":"vendor","quote":"Your Paid Plan will remain activated until the end of the agreed contractual term","supports":"the plan stays active until the end of the contract term"},{"id":"s12","url":"https://www.nuclino.com/terms","title":"Terms of Use","publisher":"vendor","quote":"You can give notice to terminate via email to","supports":"notice can be given by email"},{"id":"s13","url":"https://www.nuclino.com/terms","title":"Terms of Use","publisher":"vendor","quote":"contact@nuclino.com","supports":"the address for the notice"},{"id":"s14","url":"https://www.nuclino.com/terms","title":"Terms of Use","publisher":"vendor","quote":"Upon termination, you will no longer have access to your account.","supports":"access ends on termination"},{"id":"s15","url":"https://www.nuclino.com/pricing","title":"Pricing","publisher":"vendor","quote":"Yearly billing saves up to 25%.","supports":"the yearly billing saving"},{"id":"s16","url":"https://www.nuclino.com/pricing","title":"Pricing","publisher":"vendor","quote":"On the free plan you can create up to 50 such documents, across all workspaces.","supports":"the free plan's document limit"},{"id":"s17","url":"https://help.nuclino.com/fb60e6f6-export-a-workspace","title":"Export a workspace","publisher":"vendor","quote":"Anyone can export workspaces.","supports":"who can export (one of two statements)"},{"id":"s18","url":"https://help.nuclino.com/fb60e6f6-export-a-workspace","title":"Export a workspace","publisher":"vendor","quote":"Team owners and admins can restrict this feature using advanced security controls.","supports":"admins can restrict the export"},{"id":"s19","url":"https://help.nuclino.com/fb60e6f6-export-a-workspace","title":"Export a workspace","publisher":"vendor","quote":"Available on all plans.","supports":"the export is on every plan"},{"id":"s20","url":"https://help.nuclino.com/fb60e6f6-export-a-workspace","title":"Export a workspace","publisher":"vendor","quote":"Team owners and admins can export entire workspace in the Markdown format.","supports":"the Markdown format"},{"id":"s21","url":"https://help.nuclino.com/fb60e6f6-export-a-workspace","title":"Export a workspace","publisher":"vendor","quote":"The downloaded .zip file contains all exported items including attachments such as images and files in a separate folder.","supports":"what the zip file contains"},{"id":"s22","url":"https://help.nuclino.com/fb60e6f6-export-a-workspace","title":"Export a workspace","publisher":"vendor","quote":"Select Workspace settings from the menu.","supports":"the export menu path"},{"id":"s23","url":"https://help.nuclino.com/fb60e6f6-export-a-workspace","title":"Export a workspace","publisher":"vendor","quote":"Click Export Workspace in the section Export.","supports":"the export button"},{"id":"s24","url":"https://help.nuclino.com/fb60e6f6-export-a-workspace","title":"Export a workspace","publisher":"vendor","quote":"clicking on the three dots ⋮ next to the workspace you'd like to export.","supports":"the workspace menu"},{"id":"s25","url":"https://help.nuclino.com/6a645091-delete-a-team","title":"Delete a team","publisher":"vendor","quote":"Only team owners can delete a team.","supports":"who can delete a team"},{"id":"s26","url":"https://help.nuclino.com/6a645091-delete-a-team","title":"Delete a team","publisher":"vendor","quote":"Deleting a team allows you to irreversibly delete all information of a team such as workspaces, collections, and items.","supports":"what deleting a team removes"},{"id":"s27","url":"https://help.nuclino.com/6a645091-delete-a-team","title":"Delete a team","publisher":"vendor","quote":"Scroll to the bottom of the page and click Delete Team.","supports":"the Delete Team step"},{"id":"s28","url":"https://help.nuclino.com/f051183f-delete-your-account","title":"Delete your account","publisher":"vendor","quote":"Please make sure that you have exported any information you may require access to after the deletion","supports":"export before deleting the account"},{"id":"s29","url":"https://help.nuclino.com/f051183f-delete-your-account","title":"Delete your account","publisher":"vendor","quote":"If you are the owner of your team, you will need to delete your team or transfer team ownership","supports":"owners must delete or transfer the team first"},{"id":"s30","url":"https://www.nuclino.com/privacy","title":"Privacy Policy","publisher":"vendor","quote":"We may retain your personal information for a period of time consistent with the original purpose of collection.","supports":"retention in general terms"},{"id":"s31","url":"https://www.nuclino.com/privacy","title":"Privacy Policy","publisher":"vendor","quote":"and for a reasonable period of time thereafter.","supports":"retention after the account is in use"},{"id":"s32","url":"https://help.nuclino.com/864d9b91-cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"Undo Cancellation","supports":"the button that undoes a cancellation"},{"id":"s33","url":"https://www.nuclino.com/terms","title":"Terms of Use","publisher":"vendor","quote":"will be extended automatically by the same period (for a maximum of one year)","supports":"automatic extension"},{"id":"s34","url":"https://www.nuclino.com/terms","title":"Terms of Use","publisher":"vendor","quote":"with a period of two weeks before the end of the agreed contractual term","supports":"the two-week notice before the term ends"},{"id":"s35","url":"https://www.nuclino.com/terms","title":"Terms of Use","publisher":"vendor","quote":"Paid Plans are offered as a monthly or yearly subscription.","supports":"monthly or yearly terms"},{"id":"s36","url":"https://www.nuclino.com/pricing","title":"Pricing","publisher":"vendor","quote":"Up to 50 items","supports":"the free plan's item limit"},{"id":"s37","url":"https://www.nuclino.com/pricing","title":"Pricing","publisher":"vendor","quote":"2GB total storage","supports":"the free plan's storage"},{"id":"s38","url":"https://www.nuclino.com/pricing","title":"Pricing","publisher":"vendor","quote":"If you decide to stay on the free plan, access to the benefits of the paid plans will be lost.","supports":"what you lose on the free plan"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Refund terms aren't stated in Nuclino's Terms, pricing page or help center","Whether cancelling in Plans & Billing less than two weeks before renewal still stops that renewal isn't stated","How long team content is kept after a plan ends isn't stated; the privacy policy gives only general retention language","Who can export a workspace isn't clear: one sentence says anyone can, another says team owners and admins","Nuclino's help pages don't say whether its mobile apps sell subscriptions through the App Store or Google Play"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Re-checked every route fact against Nuclino's help center, Terms, pricing page and privacy policy; the core steps are confirmed","Added the Undo Cancellation button and the cancellation date shown after cancelling","Added to the in-app route the Terms' automatic extension (same period, up to one year) and the two-week notice","Free plan: added the 2GB storage limit and that paid benefits are lost","No App Store, Google Play or marketplace billing is documented","Export: noted that the article also says owners and admins can export an entire workspace; added that the help pages don't say deleting a team stops billing"]}},"page":"https://stackcut.io/cancel/nuclino","json":"https://stackcut.io/exits/nuclino.json","evidence":{"packet_revision":"ab1aef38c846e5d25bd64088f25303bdf5585f9384379fa55e0e438c36cd087f","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"nuclino--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"nuclino--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"nyt","name":"The New York Times","category":"news_magazines","website":"https://www.nytimes.com","domains":["nytimes.com"],"summary":"If you subscribed in the app through Apple or Google Play, cancel in iPhone Settings, Subscriptions, or in Google Play subscriptions. The New York Times blocks AI agents from its help pages, so cancelling a subscription it bills directly isn't documented here yet. Deleting the app doesn't cancel.","routes":[{"channel":"apple_app_store","applies_to":"Subscriptions bought in The New York Times app on iPhone or iPad (billed by Apple)","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then The New York Times subscription","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription (you may need to scroll down)","expect":null}],"confirm_by":"The subscription shows an expiration message and no Cancel button in Subscriptions","effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s1","s2","s3"]},{"channel":"google_play","applies_to":"Subscriptions bought in The New York Times app on Android, if Google Play bills you","who":"The Google Account that bought the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to your subscriptions in Google Play, signed in to the Google Account that pays","expect":"The New York Times subscription"},{"do":"Click Manage next to it, then Cancel subscription","expect":"a confirmation pop-up asking for a reason"},{"do":"Select a reason, then click Continue","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time you have already paid for","notice":null,"refund":null,"fees":null,"source_ids":["s5","s6","s7","s10"]}],"pay_less":[{"type":"retention_offer","what":"A subscriber reported being offered All Access at $4 every 4 weeks for a year in the online cancel flow","evidence":"reported","seen":"2022-12","source_ids":["s9"]}],"export":[],"after_cancel":{"access_until":"For Google Play billing, the end of the period already paid for (not confirmed for other channels)","data_kept":null,"you_lose":["Subscriber access once the paid period ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Uninstalling the app does not cancel a Google Play subscription","If the subscription is not in your Apple or Google Play list, another company bills you: check your bank or card statement"]},"sources":[{"id":"s1","url":"https://apps.apple.com/us/app/the-new-york-times/id284862083","title":"The New York Times on the App Store","publisher":"vendor","quote":"All Access - Monthly $24.99","supports":"The New York Times sells subscriptions as in-app purchases billed by Apple"},{"id":"s2","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple cancel steps"},{"id":"s3","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm an Apple cancellation"},{"id":"s4","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"You might've bought the subscription from another company. To find out which company bills you, check your bank or credit card statement.","supports":"the tip for subscriptions not billed by Apple"},{"id":"s5","url":"https://play.google.com/store/apps/details?id=com.nytimes.android&hl=en","title":"NYTimes: US and Global News on Google Play","publisher":"vendor","quote":"Enjoy everything we offer with a New York Times All Access subscription","supports":"the Android app offers the All Access subscription"},{"id":"s6","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"the Google Play cancel steps"},{"id":"s7","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when Google Play access ends"},{"id":"s8","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"Important: When you uninstall an app, your subscription won't cancel.","supports":"the uninstall tip"},{"id":"s9","url":"https://slickdeals.net/f/16336444-current-subscribers-the-new-york-times-all-access-digital-52-yr-4-every-4-weeks","title":"Current Subscribers: The New York Times All Access Digital $52/yr ($4 every 4 weeks)","publisher":"community","quote":"I was offered this price by retention offer when attempting to cancel.","supports":"a reported retention offer (posted December 2022)"},{"id":"s10","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"For the subscription you want to cancel, click Manage. Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.","supports":"the Google Play confirmation pop-up step"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["The New York Times' own sites (nytimes.com, help.nytimes.com) couldn't be checked, so cancelling a subscription billed by The New York Times (online, phone or chat), notice, refunds, cheaper plans and data export aren't documented here","Whether the Android app bills through Google Play could not be confirmed from a vendor help page","Whether Apple-billed access runs to the end of the paid period is not stated on Apple's cancel page","What The New York Times keeps after cancelling is not documented on pages we could read"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["Google Play route: added a source quote for the confirmation pop-up step","Apple and Google Play routes and the reported retention offer re-checked against their pages","nytimes.com and help.nytimes.com still couldn't be checked, so the direct route stays undocumented"]}},"delete_account":{"url":"https://www.nytimes.com/data-subject-request","difficulty":"hard","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/nyt","json":"https://stackcut.io/exits/nyt.json","evidence":{"packet_revision":"ca9aebc0f540f320895dd71440352f688712f0ac54ee9dfe8fb8bcb2cf07699e","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"nyt--apple-app-store--r1","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"nyt--google-play--r2","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"obsidian","name":"Obsidian","category":"productivity","website":"https://obsidian.md","domains":["obsidian.md"],"summary":"Sync and Publish plans are managed in your Obsidian account. Within 7 days of paying, Get refund under Billing, Invoices and refunds removes the service and cancels auto-renewal, but deletes remote vaults and Publish sites at once. Otherwise remote vault data is kept one month after the subscription expires.","routes":[{"channel":"direct_web","label":"Sync or Publish, stop renewing","applies_to":"Obsidian Sync and Obsidian Publish subscriptions bought on obsidian.md, monthly or yearly","who":"The Obsidian account holder","method":"self_serve","start_url":"https://obsidian.md/account/sync","steps":[{"do":"Log in to your Obsidian account dashboard, where Sync and Publish plans are bought and changed","expect":null},{"do":"Find the Sync or Publish subscription there and turn off its renewal. Obsidian's help doesn't describe this control: if you don't see it, contact Obsidian support","expect":null}],"confirm_by":null,"effective":"When the paid subscription expires; remote vault data is kept for one month after that","notice":null,"refund":"Full refund within 7 days of purchase, no questions asked; after that only for exceptional circumstances through Obsidian support. No partial refunds","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6"]},{"channel":"direct_web","label":"Refund within 7 days","applies_to":"Sync or Publish payments made in the last 7 days (Catalyst, Commercial licenses and Obsidian Credit can't be refunded)","who":"The Obsidian account holder","method":"self_serve","start_url":"https://obsidian.md/account/billing","steps":[{"do":"Log into your Obsidian account","expect":null},{"do":"Under Billing, Invoices and refunds, select View","expect":"a Get refund link next to payments that qualify"},{"do":"Click Get refund next to the payment","expect":"a notice that your service will be removed and any auto-renewals will be cancelled"},{"do":"To proceed, click Request refund","expect":null}],"confirm_by":null,"effective":"Immediately: the service is removed, auto-renewals are cancelled, and remote vaults or Publish sites are deleted","notice":null,"refund":"Full refund within 7 days of purchase","fees":null,"source_ids":["s4","s7","s8","s9","s10","s11"]}],"pay_less":[{"type":"downgrade","what":"Move from Sync Plus to Sync Standard: first free up space to fit the smaller plan's limit and reduce your remote vaults to one","evidence":"documented","source_ids":["s12","s13"]},{"type":"annual_billing","what":"Pay yearly: Sync is $4 per user per month billed annually versus $5 billed monthly, and Publish $8 per site per month billed annually versus $10 monthly","evidence":"documented","source_ids":["s14","s15","s16","s17"]},{"type":"student_or_nonprofit","what":"Students, faculty members and nonprofit employees get 40% off Sync and Publish; if you qualify after buying, there's no partial refund, but future renewals get the discount","evidence":"documented","source_ids":["s18","s19"]},{"type":"free_plan","what":"The Obsidian app itself is free, with no sign-up, and Commercial licenses are optional: your notes stay in local vaults without Sync","evidence":"documented","source_ids":["s24","s20","s21"]}],"export":[],"after_cancel":{"access_until":"The end of the paid period","data_kept":"Remote vault data, including version history, is kept for one month after a Sync subscription expires; local vaults on your devices are unaffected. A refund deletes remote vaults and Publish sites immediately, and they can't be retrieved even if you subscribe again","you_lose":["Remote vaults and their version history, one month after Sync expires (immediately after a refund)","Publish sites, if you refund Publish"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["A refund deletes remote vaults and Publish sites immediately: make sure every note is in a local vault first","Local vaults on your devices are not affected by cancelling or refunding Sync","Obsidian Credit is used first for any payment due, including auto-renewals","Catalyst is a one-time payment, so there is nothing to cancel; Catalyst and Commercial licenses can't be refunded"]},"sources":[{"id":"s1","url":"https://obsidian.md/help/Obsidian+Sync/Plans+and+storage+limits","title":"Plans and storage limits","publisher":"vendor","quote":"You can purchase a Sync plan by logging into your account.","supports":"Sync plans are managed in the Obsidian account"},{"id":"s2","url":"https://obsidian.md/help/Obsidian+Sync/Plans+and+storage+limits","title":"Plans and storage limits","publisher":"vendor","quote":"You can upgrade your plan by logging into your account dashboard.","supports":"plan changes happen in the account dashboard"},{"id":"s3","url":"https://obsidian.md/help/credit","title":"Obsidian Credit","publisher":"vendor","quote":"Obsidian Credit will be applied before any payment is due, including auto-renewals.","supports":"subscriptions auto-renew"},{"id":"s4","url":"https://obsidian.md/help/refunds","title":"Refund policy","publisher":"vendor","quote":"We offer full refunds within 7 days of purchase with no questions asked for the following services:","supports":"the 7-day refund for Sync and Publish"},{"id":"s5","url":"https://obsidian.md/help/refunds","title":"Refund policy","publisher":"vendor","quote":"If you have any trouble with a transaction, or you need a refund past 7 days after purchase due to exceptional circumstances, contact Obsidian support.","supports":"contacting support, and refunds after 7 days"},{"id":"s6","url":"https://obsidian.md/help/Obsidian+Sync/Frequently+asked+questions","title":"Frequently asked questions (Obsidian Sync)","publisher":"vendor","quote":"We keep data in your remote vaults, including version history, for one month after your subscription expires. Any local vaults on your devices are unaffected.","supports":"what happens when the subscription expires"},{"id":"s7","url":"https://obsidian.md/help/refunds","title":"Refund policy","publisher":"vendor","quote":"Log into your Obsidian account.","supports":"the first refund step"},{"id":"s8","url":"https://obsidian.md/help/refunds","title":"Refund policy","publisher":"vendor","quote":"Invoices and refunds","supports":"the Billing section name"},{"id":"s9","url":"https://obsidian.md/help/refunds","title":"Refund policy","publisher":"vendor","quote":"Your service will be removed and any auto-renewals will be cancelled as well.","supports":"a refund removes the service and cancels auto-renewal"},{"id":"s10","url":"https://obsidian.md/help/refunds","title":"Refund policy","publisher":"vendor","quote":"Refunding an Obsidian Sync or Obsidian Publish subscription results in the deletion of any remote vaults or publish sites, which cannot be retrieved even if you subscribe again.","supports":"a refund deletes remote data"},{"id":"s11","url":"https://obsidian.md/help/refunds","title":"Refund policy","publisher":"vendor","quote":"Catalyst licenses and Commercial licenses are not refundable.","supports":"non-refundable purchases"},{"id":"s12","url":"https://obsidian.md/help/Obsidian+Sync/Plans+and+storage+limits","title":"Plans and storage limits","publisher":"vendor","quote":"If you want to downgrade your Sync plan but your storage use exceeds the new plan's limit, you will need to free up space in your remote vault.","supports":"downgrade storage requirement"},{"id":"s13","url":"https://obsidian.md/help/Obsidian+Sync/Plans+and+storage+limits","title":"Plans and storage limits","publisher":"vendor","quote":"If you are downgrading from Sync Plus to Sync Standard, you'll also need to reduce the number of vaults present to one before the downgrade will be permitted.","supports":"downgrade vault requirement"},{"id":"s14","url":"https://obsidian.md/pricing","title":"Pricing","publisher":"vendor","quote":"$4 USD Per user, per month, billed annually","supports":"Sync yearly price"},{"id":"s15","url":"https://obsidian.md/pricing","title":"Pricing","publisher":"vendor","quote":"$5 USD Per user, per month, billed monthly","supports":"Sync monthly price"},{"id":"s16","url":"https://obsidian.md/pricing","title":"Pricing","publisher":"vendor","quote":"$8 USD Per site, per month, billed annually","supports":"Publish yearly price"},{"id":"s17","url":"https://obsidian.md/pricing","title":"Pricing","publisher":"vendor","quote":"$10 USD Per site, per month, billed monthly","supports":"Publish monthly price"},{"id":"s18","url":"https://obsidian.md/pricing","title":"Pricing","publisher":"vendor","quote":"Students, faculty members, and nonprofit employees are eligible for a 40% discount on Obsidian Sync and Publish.","supports":"the education and nonprofit discount"},{"id":"s19","url":"https://obsidian.md/help/refunds","title":"Refund policy","publisher":"vendor","quote":"we do not offer refunds in such cases","supports":"no partial refund when you qualify for a discount after buying"},{"id":"s20","url":"https://obsidian.md/license","title":"License Overview","publisher":"vendor","quote":"Commercial Licenses are optional licenses that help keep Obsidian 100% user-supported.","supports":"commercial licenses are optional"},{"id":"s21","url":"https://obsidian.md/help/Obsidian+Sync/Frequently+asked+questions","title":"Frequently asked questions (Obsidian Sync)","publisher":"vendor","quote":"No. The data is deleted immediately from Obsidian Sync servers. Data in your local vault is not affected.","supports":"local vaults stay after a refund"},{"id":"s23","url":"https://obsidian.md/terms","title":"Terms of Service","publisher":"vendor","quote":"At the end of the Term, the Company shall have the right to delete all of Customer Content and Customer Data at any time and cancel your Account with us.","supports":"data may be deleted after the term"},{"id":"s24","url":"https://obsidian.md/pricing","title":"Pricing","publisher":"vendor","quote":"Free without limits. No sign-up required. No strings attached.","supports":"the Obsidian app is free"},{"id":"s25","url":"https://obsidian.md/pricing","title":"Pricing","publisher":"vendor","quote":"$25 USD One-time payment","supports":"Catalyst is a one-time payment"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Obsidian's help pages don't name the control that cancels a Sync or Publish subscription or turns off its auto-renewal outside the 7-day refund; the account dashboard is where plans are managed","How to stop a Commercial license from renewing isn't described on Obsidian's public pages","Whether Obsidian sends a confirmation email after a cancellation or refund isn't stated","Whether Sync or Publish can be bought through the Apple App Store or Google Play isn't stated on Obsidian's help pages"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"partial","notes":["Re-checked the refund policy, Sync plans and Sync FAQ pages, the pricing page and the Credit page: the 7-day refund steps (View, Get refund, Request refund), what a refund deletes, the one-month remote-vault retention, the downgrade rules and the prices are confirmed","Still partial: Obsidian's help doesn't name the account-dashboard control that stops a Sync or Publish renewal, so route 1's second step can't be confirmed","Partial-refund FAQ (s19) quoted the question; it now quotes the answer","Free option now cites the pricing page's 'Free without limits' (s24); Catalyst as a one-time payment is sourced (s25)","Credit tip now says what the page says: credit is applied before any payment, including auto-renewals"]}},"delete_account":{"url":"https://obsidian.md/account/","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/obsidian","json":"https://stackcut.io/exits/obsidian.json","evidence":{"packet_revision":"c9d6092189abaa6c41740961bf9d21814f6800d8cb3a6aad0581c22abfcd9d15","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"obsidian--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"obsidian--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"odoo","name":"Odoo","category":"business_finance","website":"https://www.odoo.com","domains":["odoo.com"],"summary":"Paid Odoo Enterprise subscriptions, cloud or self-hosted, run under Odoo's Enterprise agreement: it renews automatically for an equal Term unless written notice of termination is given at least 30 days before the Term ends. Cancelled Odoo Cloud databases stay deactivated for 3 weeks, then are destroyed.","routes":[{"channel":"sales_contract","label":"Enterprise subscription agreement","applies_to":"All paid Odoo Enterprise subscriptions, hosted on Odoo's Cloud Platform or self-hosted, under the Odoo Enterprise Subscription Agreement","who":"The Customer that subscribed; the agreement doesn't name a role or say how notice must be delivered","method":"contact_sales","start_url":"https://www.odoo.com/terms","steps":[{"do":"Find when your current Term ends; its length is set in writing when the subscription is concluded","expect":null},{"do":"Send Odoo SA a written notice of termination at least 30 days before the end of the Term","expect":null},{"do":"Tell Odoo whether you want your database returned or deleted on termination","expect":null}],"confirm_by":"Not stated in the agreement. Keep a copy of the written notice you sent","effective":"At the end of the Term. On expiry or termination the licence is revoked immediately and you must stop using the Enterprise software and the Cloud Platform","notice":"Written notice of termination at least 30 days before the end of the Term, otherwise the agreement renews automatically for an equal Term","refund":null,"fees":"If your charges are below the current list price, renewal charges can increase by up to 7% per year of the previous Term","source_ids":["s1","s2","s3","s6","s8","s9","s10","s11","s17"]}],"pay_less":[{"type":"seat_reduction","what":"Charges are based on the number of Users, so renewing with fewer Users lowers the fee. The agreement doesn't say whether Users can be removed mid-Term","evidence":"documented","source_ids":["s7"]}],"export":[{"data":"Your database","how":"On termination, choose to have Odoo return your database instead of deleting it. The agreement doesn't say how to make that choice","format":null,"limits":"Applies on termination of the agreement","source_ids":["s4","s5","s12"]}],"after_cancel":{"access_until":"The end of the Term; the licence is revoked immediately when the agreement expires or ends","data_kept":"A cancelled Odoo Cloud database is kept deactivated for 3 weeks (a grace period to change your mind), then destroyed. Personal data can stay in backups for up to 12 months. You can also ask for the whole database to be deleted from your control panel at any time","you_lose":["Use of the Odoo Enterprise Edition software and the Cloud Platform","Your cloud database, destroyed 3 weeks after cancelling unless you asked for it to be returned"]},"agent_notes":{"sign_in_needed":false,"phone_or_chat_only":false,"retention_step":null,"tips":["The Enterprise agreement covers both cloud and self-hosted subscriptions","Renewal is automatic unless written notice is given at least 30 days before the end of the Term","Renewal charges can rise by up to 7% a year when you pay less than list price","Ask for your database to be returned before termination: a cancelled cloud database is destroyed after 3 weeks"]},"sources":[{"id":"s1","url":"https://www.odoo.com/terms","title":"Odoo Enterprise Subscription Agreement","publisher":"vendor","quote":"It is automatically renewed for an equal Term","supports":"automatic renewal"},{"id":"s2","url":"https://www.odoo.com/terms","title":"Odoo Enterprise Subscription Agreement","publisher":"vendor","quote":"unless either party provides a written notice of termination minimum 30 days before the end of the Term","supports":"the notice needed before renewal"},{"id":"s3","url":"https://www.odoo.com/terms","title":"Odoo Enterprise Subscription Agreement","publisher":"vendor","quote":"the Customer agrees to stop using the Odoo Enterprise Edition software and the Cloud Platform.","supports":"access ends when the agreement ends"},{"id":"s4","url":"https://www.odoo.com/terms","title":"Odoo Enterprise Subscription Agreement","publisher":"vendor","quote":"permanently delete all copies of the Customer's database in possession of Odoo SA","supports":"what happens to the database on termination"},{"id":"s5","url":"https://www.odoo.com/terms","title":"Odoo Enterprise Subscription Agreement","publisher":"vendor","quote":"or return such data, at the Customer's choice, upon termination of this Agreement","supports":"the option to have data returned"},{"id":"s6","url":"https://www.odoo.com/terms","title":"Odoo Enterprise Subscription Agreement","publisher":"vendor","quote":"these charges will increase by up to 7% per year of the previous Term.","supports":"renewal price increases"},{"id":"s7","url":"https://www.odoo.com/terms","title":"Odoo Enterprise Subscription Agreement","publisher":"vendor","quote":"The standard charges for the Odoo Enterprise subscription and the Services are based on the number of Users","supports":"charges depend on the number of users"},{"id":"s8","url":"https://www.odoo.com/terms","title":"Odoo Enterprise Subscription Agreement","publisher":"vendor","quote":"By subscribing to the Odoo Enterprise services","supports":"the agreement covers every Enterprise subscription"},{"id":"s9","url":"https://www.odoo.com/terms","title":"Odoo Enterprise Subscription Agreement","publisher":"vendor","quote":"hosted on Odoo SA's Cloud platforms (the \"Cloud Platform\")","supports":"it covers Odoo's cloud hosting"},{"id":"s10","url":"https://www.odoo.com/terms","title":"Odoo Enterprise Subscription Agreement","publisher":"vendor","quote":"The duration of this Agreement (the \"Term\") shall be specified in writing on conclusion of this Agreement","supports":"where the Term is set"},{"id":"s11","url":"https://www.odoo.com/terms","title":"Odoo Enterprise Subscription Agreement","publisher":"vendor","quote":"Upon expiration or termination of this Agreement, this license is revoked immediately","supports":"the licence ends with the agreement"},{"id":"s12","url":"https://www.odoo.com/terms","title":"Odoo Enterprise Subscription Agreement","publisher":"vendor","quote":"subject to the delays specified in Odoo SA's Privacy Policy","supports":"deletion timing is in the privacy policy"},{"id":"s13","url":"https://www.odoo.com/privacy","title":"Odoo Privacy Policy","publisher":"vendor","quote":"For databases hosted on the Odoo Cloud, if you cancel the service your database is kept deactivated for 3 weeks","supports":"cloud databases are kept 3 weeks after cancelling"},{"id":"s14","url":"https://www.odoo.com/privacy","title":"Odoo Privacy Policy","publisher":"vendor","quote":"(the grace period during which you can change your mind), and then destroyed.","supports":"then destroyed"},{"id":"s15","url":"https://www.odoo.com/privacy","title":"Odoo Privacy Policy","publisher":"vendor","quote":"You may also request the deletion of your entire database via your control panel, at any time.","supports":"deleting a database from the control panel"},{"id":"s16","url":"https://www.odoo.com/privacy","title":"Odoo Privacy Policy","publisher":"vendor","quote":"The personal data could remain stored for up to 12 months in those backups, until they are automatically destroyed.","supports":"backup retention"},{"id":"s17","url":"https://www.odoo.com/terms","title":"Odoo Enterprise Subscription Agreement","publisher":"vendor","quote":"are lower than the most current applicable list price,","supports":"the increase applies only below list price"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["The steps for cancelling an Odoo Online subscription in the odoo.com customer portal aren't confirmed; they would be in Odoo's documentation or pricing FAQ","How written notice of termination must be delivered (email, portal or post) isn't stated in the Enterprise agreement","Refund terms aren't in the Enterprise agreement","The free One App plan and monthly versus yearly billing aren't confirmed here; they're described on Odoo's pricing page","Whether Users can be removed during a Term isn't stated in the agreement"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"partial","notes":["The agreement applies to all Odoo Enterprise subscriptions, cloud and self-hosted, not only signed enterprise contracts; the route and summary now say so","The 7% renewal increase applies only when your charges are below list price","Added from the privacy policy: cancelled cloud databases are kept deactivated for 3 weeks, then destroyed; backups can hold personal data up to 12 months","Added that the licence is revoked immediately at the end of the agreement","Odoo's documentation and pricing pages couldn't be read during review, so the self-serve cancel steps remain unconfirmed"]}},"page":"https://stackcut.io/cancel/odoo","json":"https://stackcut.io/exits/odoo.json","evidence":{"packet_revision":"84a23f75374027c0568aef5535c15150d219548a2d8cea20d1361afad86d877e","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"odoo--sales-contract--r1","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"omnisend","name":"Omnisend","category":"marketing_sales","website":"https://www.omnisend.com","domains":["omnisend.com"],"summary":"Owners and Admins cancel under Store Settings, Pricing and usage, Plan overview: open the three-dot menu and choose Cancel plan. The plan runs to the end of the billing cycle, then drops to Free. SMS credits are a separate subscription. Charges are non-refundable, and uninstalling the Shopify app deletes the account after 16 days.","routes":[{"channel":"direct_web","label":"Cancel the plan in Omnisend","applies_to":"Paid Omnisend plans (Standard, Pro), billed to a card by Omnisend","who":"The account Owner or an Admin; Managers and Analysts don't have permission to manage billing","method":"self_serve","start_url":null,"steps":[{"do":"Go to Store Settings in the left sidebar, then open Pricing and usage","expect":"Plan overview tab"},{"do":"Open the Plan overview tab and click the three-dot menu","expect":"Cancel plan"},{"do":"Select Cancel plan, then confirm your selection","expect":null}],"confirm_by":null,"effective":"The paid plan stays active until the end of the current billing cycle, then the account moves to the Free plan and you aren't charged for later periods","notice":"Cancel before the next payment date, or the subscription renews automatically","refund":"Charges are non-refundable. The refund policy allows exceptions: the last cycle's charge if the account went unused, last month's charge if a cancellation failed, or a refund for a system malfunction. Unused plan features aren't refunded","fees":"Omnisend may charge an account reactivation fee if a cancelled account needs to be reactivated","source_ids":["s1","s2","s3","s4","s6","s7","s12","s13","s14","s15","s22","s41","s42","s43","s44","s45","s49"]},{"channel":"direct_web","label":"SMS credits subscription","applies_to":"SMS credit subscriptions, which are billed separately from the main plan","who":"The account Owner or an Admin","method":"self_serve","start_url":null,"steps":[{"do":"Go to Store Settings, then Pricing and usage, then the SMS credits tab","expect":"Change SMS subscription"},{"do":"Click Change SMS subscription, then Cancel Subscription","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"Charges are non-refundable. The refund policy allows exceptions: the last cycle's charge if the account went unused, last month's charge if a cancellation failed, or a refund for a system malfunction. Unused plan features aren't refunded","fees":null,"source_ids":["s23","s24","s25","s22","s14","s44"]},{"channel":"direct_web","label":"Shopify stores: uninstalling the app","applies_to":"Stores connected to Omnisend through the Shopify app. Omnisend's pricing help says it charges your card directly","who":"Someone with access to the store's Shopify admin","method":"self_serve","start_url":null,"steps":[{"do":"Export your contacts first, because uninstalling leads to account deletion","expect":null},{"do":"In the Shopify admin, uninstall the Omnisend app","expect":null}],"confirm_by":"Omnisend sends deletion warning emails 10 days and 3 days before the account is deleted","effective":"Disconnecting from Shopify cancels the paid plan automatically; the account is deleted 16 days after uninstalling. To resume instead, go to Store Settings, Pricing and usage and click Resume","notice":null,"refund":"Charges are non-refundable. The refund policy allows exceptions: the last cycle's charge if the account went unused, last month's charge if a cancellation failed, or a refund for a system malfunction. Unused plan features aren't refunded","fees":null,"source_ids":["s9","s18","s36","s37","s46","s14","s45","s49"]},{"channel":"direct_web","label":"Ask Omnisend support","applies_to":"Any paid plan, when you can't use the settings","who":"The account holder","method":"chat","start_url":null,"steps":[{"do":"Contact Omnisend's support team (the in-app chat is one way) and ask them to cancel the subscription before the next payment date","expect":null}],"confirm_by":null,"effective":"The end of the current billing period","notice":"Before the next payment date","refund":"Charges are non-refundable. The refund policy allows exceptions: the last cycle's charge if the account went unused, last month's charge if a cancellation failed, or a refund for a system malfunction. Unused plan features aren't refunded","fees":null,"source_ids":["s40","s12","s13","s14","s48"]}],"pay_less":[{"type":"free_plan","what":"Cancelling moves you to the Free plan: up to 500 emails a month to 250 unique contacts, with contacts, campaigns and reports kept read-only","evidence":"documented","source_ids":["s5","s17"]},{"type":"downgrade","what":"Downgrade to a lower tier that fits your billable contact count. It takes effect immediately and restarts the 30-day billing cycle; there is no refund, and overpayments are credited to the next invoice","evidence":"documented","source_ids":["s29","s30","s31","s32"]},{"type":"pause","what":"Freeze instead of cancelling: choose Keep your data for 12 months in the Plan overview three-dot menu. A one-time $50 fee is charged immediately; paid access runs to the end of the cycle, then the account and data are kept for up to 12 months. Allowed once every 12 months","evidence":"documented","source_ids":["s10","s11","s26","s27","s28"]}],"export":[{"data":"Contacts: all contacts, by subscription status, a segment, or a tag","how":"Go to Audience, then Export, click New Export, choose the contacts, click Export, then download the file from the Export tab","format":"CSV","limits":"Only users with Owner, Admin or Analyst roles can export contacts. Campaigns, reports and automations aren't covered by the export article","source_ids":["s19","s20","s21"]}],"after_cancel":{"access_until":"The end of the current billing cycle","data_kept":"On the Free plan, contacts, campaigns and reports stay read-only. If nobody logs in for three months or more, the account is treated as inactive and permanently deleted with all its data, after warning emails 15 and 5 days before. A $50 freeze keeps the account and data for up to 12 months","you_lose":["Automation workflows with multiple steps, A/B testing, advanced segmentation and SMS","Sending above the Free plan limit of 500 emails a month to 250 contacts","Everything, if the account is deleted: deletion permanently removes all data"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The Plan overview three-dot menu offers Keep your data for 12 months (a $50 freeze) next to Cancel plan; no other retention offer is documented","tips":["Only the Owner or an Admin can cancel; Managers and Analysts must ask them","SMS credits are a separate subscription: cancel them in the SMS credits tab as well","Uninstalling the Shopify app cancels the plan and deletes the account after 16 days, so export contacts first","Excluding contacts from campaigns doesn't lower the billable contact count","To delete the account right away, email Omnisend support with the account name and store URL; it's processed within 48 hours and can't be undone","Free accounts unused for three months are deleted with their data"]},"sources":[{"id":"s1","url":"https://support.omnisend.com/en/articles/3998349-downgrade-cancel-or-freeze-your-omnisend-subscription","title":"Downgrade, Cancel, or Freeze Your Omnisend Subscription","publisher":"vendor","quote":"Go to Store Settings in the left sidebar","supports":"where cancelling starts"},{"id":"s2","url":"https://support.omnisend.com/en/articles/3998349-downgrade-cancel-or-freeze-your-omnisend-subscription","title":"Downgrade, Cancel, or Freeze Your Omnisend Subscription","publisher":"vendor","quote":"Pricing and usage","supports":"menu name"},{"id":"s3","url":"https://support.omnisend.com/en/articles/3998349-downgrade-cancel-or-freeze-your-omnisend-subscription","title":"Downgrade, Cancel, or Freeze Your Omnisend Subscription","publisher":"vendor","quote":"Plan overview tab","supports":"menu name"},{"id":"s4","url":"https://support.omnisend.com/en/articles/3998349-downgrade-cancel-or-freeze-your-omnisend-subscription","title":"Downgrade, Cancel, or Freeze Your Omnisend Subscription","publisher":"vendor","quote":"Cancel plan.","supports":"the cancel option in the three-dot menu"},{"id":"s5","url":"https://support.omnisend.com/en/articles/3998349-downgrade-cancel-or-freeze-your-omnisend-subscription","title":"Downgrade, Cancel, or Freeze Your Omnisend Subscription","publisher":"vendor","quote":"Contacts, campaigns, and reports remain accessible in read-only mode on the Free plan.","supports":"what stays after cancelling"},{"id":"s6","url":"https://support.omnisend.com/en/articles/3998349-downgrade-cancel-or-freeze-your-omnisend-subscription","title":"Downgrade, Cancel, or Freeze Your Omnisend Subscription","publisher":"vendor","quote":"When you cancel, your paid subscription remains active until the end of your current billing cycle.","supports":"when access ends"},{"id":"s7","url":"https://support.omnisend.com/en/articles/3998349-downgrade-cancel-or-freeze-your-omnisend-subscription","title":"Downgrade, Cancel, or Freeze Your Omnisend Subscription","publisher":"vendor","quote":"don't have permission to manage billing","supports":"who can cancel"},{"id":"s8","url":"https://support.omnisend.com/en/articles/3998349-downgrade-cancel-or-freeze-your-omnisend-subscription","title":"Downgrade, Cancel, or Freeze Your Omnisend Subscription","publisher":"vendor","quote":"Automation workflows with multiple steps, A/B testing, advanced segmentation, and SMS become unavailable.","supports":"features lost on the Free plan"},{"id":"s9","url":"https://support.omnisend.com/en/articles/3998349-downgrade-cancel-or-freeze-your-omnisend-subscription","title":"Downgrade, Cancel, or Freeze Your Omnisend Subscription","publisher":"vendor","quote":"Disconnecting Omnisend from Shopify automatically cancels your paid plan.","supports":"the Shopify route cancels the plan"},{"id":"s10","url":"https://support.omnisend.com/en/articles/3998349-downgrade-cancel-or-freeze-your-omnisend-subscription","title":"Downgrade, Cancel, or Freeze Your Omnisend Subscription","publisher":"vendor","quote":"one-time $50 fee.","supports":"fee for keeping data"},{"id":"s11","url":"https://support.omnisend.com/en/articles/3998349-downgrade-cancel-or-freeze-your-omnisend-subscription","title":"Downgrade, Cancel, or Freeze Your Omnisend Subscription","publisher":"vendor","quote":"Keep your data for 12 months","supports":"the keep-your-data option"},{"id":"s12","url":"https://www.omnisend.com/terms/","title":"Omnisend Terms","publisher":"vendor","quote":"Cancellation will take effect at the end of your current billing period, and you will not be charged for subsequent periods.","supports":"no charge after the current period"},{"id":"s13","url":"https://www.omnisend.com/terms/","title":"Omnisend Terms","publisher":"vendor","quote":"before the next payment date or your subscription will automatically renew","supports":"the cancellation deadline"},{"id":"s14","url":"https://www.omnisend.com/terms/","title":"Omnisend Terms","publisher":"vendor","quote":"Charges paid by Customer are non-refundable.","supports":"refunds"},{"id":"s15","url":"https://www.omnisend.com/terms/","title":"Omnisend Terms","publisher":"vendor","quote":"Omnisend may charge an account reactivation fee should an account need to be reactivated by a Customer","supports":"reactivation fee"},{"id":"s16","url":"https://www.omnisend.com/terms/","title":"Omnisend Terms","publisher":"vendor","quote":"permanently delete the account and all the data associated with it.","supports":"inactive accounts are deleted with their data"},{"id":"s17","url":"https://support.omnisend.com/en/articles/3533018-omnisend-pricing-plans-2026","title":"Omnisend Pricing Plans 2026","publisher":"vendor","quote":"Send up to 500 emails/month to a maximum of 250 unique contacts.","supports":"free plan limits"},{"id":"s18","url":"https://support.omnisend.com/en/articles/3175406-connect-your-shopify-store-to-omnisend","title":"Connect Your Shopify Store to Omnisend","publisher":"vendor","quote":"Uninstalling the Omnisend app from Shopify triggers account deletion after 16 days.","supports":"uninstalling deletes the account"},{"id":"s19","url":"https://support.omnisend.com/en/articles/2847117-export-contacts-to-a-file","title":"Export Contacts to a File","publisher":"vendor","quote":"Only users with Owner, Admin, or Analyst roles can export contacts.","supports":"who can export"},{"id":"s20","url":"https://support.omnisend.com/en/articles/2847117-export-contacts-to-a-file","title":"Export Contacts to a File","publisher":"vendor","quote":"The exported file is in CSV format.","supports":"the file format"},{"id":"s21","url":"https://support.omnisend.com/en/articles/2847117-export-contacts-to-a-file","title":"Export Contacts to a File","publisher":"vendor","quote":"proceed to the Audience → Export page → click New Export.","supports":"where the export starts"},{"id":"s22","url":"https://support.omnisend.com/en/articles/3998349-downgrade-cancel-or-freeze-your-omnisend-subscription","title":"Downgrade, Cancel, or Freeze Your Omnisend Subscription","publisher":"vendor","quote":"Ask an Owner or Admin to change your subscription or upgrade your role.","supports":"only Owners and Admins manage billing"},{"id":"s23","url":"https://support.omnisend.com/en/articles/3998349-downgrade-cancel-or-freeze-your-omnisend-subscription","title":"Downgrade, Cancel, or Freeze Your Omnisend Subscription","publisher":"vendor","quote":"SMS subscriptions are separate:","supports":"SMS credits are a separate subscription"},{"id":"s24","url":"https://support.omnisend.com/en/articles/3998349-downgrade-cancel-or-freeze-your-omnisend-subscription","title":"Downgrade, Cancel, or Freeze Your Omnisend Subscription","publisher":"vendor","quote":"To cancel SMS credits, go to Store Settings → Pricing and usage → SMS credits tab →","supports":"where SMS credits are cancelled"},{"id":"s25","url":"https://support.omnisend.com/en/articles/3998349-downgrade-cancel-or-freeze-your-omnisend-subscription","title":"Downgrade, Cancel, or Freeze Your Omnisend Subscription","publisher":"vendor","quote":"Change SMS subscription → Cancel Subscription.","supports":"the SMS cancel buttons"},{"id":"s26","url":"https://support.omnisend.com/en/articles/3998349-downgrade-cancel-or-freeze-your-omnisend-subscription","title":"Downgrade, Cancel, or Freeze Your Omnisend Subscription","publisher":"vendor","quote":"It charges a one-time $50 fee immediately, keeps your paid-plan access until the end of the current billing cycle,","supports":"when the freeze fee is charged"},{"id":"s27","url":"https://support.omnisend.com/en/articles/3998349-downgrade-cancel-or-freeze-your-omnisend-subscription","title":"Downgrade, Cancel, or Freeze Your Omnisend Subscription","publisher":"vendor","quote":"Preserves your account and data for up to 12 months","supports":"how long a freeze keeps data"},{"id":"s28","url":"https://support.omnisend.com/en/articles/3998349-downgrade-cancel-or-freeze-your-omnisend-subscription","title":"Downgrade, Cancel, or Freeze Your Omnisend Subscription","publisher":"vendor","quote":"You can freeze your account only once every 12 months","supports":"the freeze limit"},{"id":"s29","url":"https://support.omnisend.com/en/articles/3998349-downgrade-cancel-or-freeze-your-omnisend-subscription","title":"Downgrade, Cancel, or Freeze Your Omnisend Subscription","publisher":"vendor","quote":"When you downgrade, the change takes effect immediately, and your billing cycle restarts for another 30 days.","supports":"downgrade timing"},{"id":"s30","url":"https://support.omnisend.com/en/articles/3998349-downgrade-cancel-or-freeze-your-omnisend-subscription","title":"Downgrade, Cancel, or Freeze Your Omnisend Subscription","publisher":"vendor","quote":"You can only downgrade to a tier that accommodates your current billable contact count.","supports":"downgrade limit"},{"id":"s31","url":"https://support.omnisend.com/en/articles/3998349-downgrade-cancel-or-freeze-your-omnisend-subscription","title":"Downgrade, Cancel, or Freeze Your Omnisend Subscription","publisher":"vendor","quote":"When you downgrade, no refund is issued.","supports":"no refund on downgrade"},{"id":"s32","url":"https://support.omnisend.com/en/articles/3998349-downgrade-cancel-or-freeze-your-omnisend-subscription","title":"Downgrade, Cancel, or Freeze Your Omnisend Subscription","publisher":"vendor","quote":"credited toward your next invoice – not refunded.","supports":"overpayments become credit"},{"id":"s33","url":"https://support.omnisend.com/en/articles/3998349-downgrade-cancel-or-freeze-your-omnisend-subscription","title":"Downgrade, Cancel, or Freeze Your Omnisend Subscription","publisher":"vendor","quote":"If you do not log in to your account for three (3) months or more","supports":"the inactivity rule"},{"id":"s34","url":"https://support.omnisend.com/en/articles/3998349-downgrade-cancel-or-freeze-your-omnisend-subscription","title":"Downgrade, Cancel, or Freeze Your Omnisend Subscription","publisher":"vendor","quote":"and it will be permanently deleted with all the data associated with it.","supports":"inactive accounts are deleted"},{"id":"s35","url":"https://support.omnisend.com/en/articles/3998349-downgrade-cancel-or-freeze-your-omnisend-subscription","title":"Downgrade, Cancel, or Freeze Your Omnisend Subscription","publisher":"vendor","quote":"15 days before deletion and 5 days before deletion.","supports":"inactivity deletion warnings"},{"id":"s36","url":"https://support.omnisend.com/en/articles/3998349-downgrade-cancel-or-freeze-your-omnisend-subscription","title":"Downgrade, Cancel, or Freeze Your Omnisend Subscription","publisher":"vendor","quote":"Shopify's data deletion policy will trigger automatic account deletion in 16 days.","supports":"Shopify disconnection leads to deletion"},{"id":"s37","url":"https://support.omnisend.com/en/articles/3998349-downgrade-cancel-or-freeze-your-omnisend-subscription","title":"Downgrade, Cancel, or Freeze Your Omnisend Subscription","publisher":"vendor","quote":"To resume your plan, go to Store Settings → Pricing and usage and click Resume.","supports":"resuming after Shopify disconnection"},{"id":"s38","url":"https://support.omnisend.com/en/articles/3998349-downgrade-cancel-or-freeze-your-omnisend-subscription","title":"Downgrade, Cancel, or Freeze Your Omnisend Subscription","publisher":"vendor","quote":"Deleting your account permanently removes all data.","supports":"account deletion is permanent"},{"id":"s39","url":"https://support.omnisend.com/en/articles/3998349-downgrade-cancel-or-freeze-your-omnisend-subscription","title":"Downgrade, Cancel, or Freeze Your Omnisend Subscription","publisher":"vendor","quote":"Omnisend will process your request within 48 hours and notify you when deletion is complete.","supports":"deletion by email takes up to 48 hours"},{"id":"s40","url":"https://www.omnisend.com/terms/","title":"Omnisend Terms","publisher":"vendor","quote":"You may cancel your subscription at any time by logging into your account or by contacting our support team","supports":"cancel in the account or through support"},{"id":"s41","url":"https://support.omnisend.com/en/articles/1061808-omnisend-refund-policy","title":"Omnisend Refund Policy","publisher":"vendor","quote":"Nevertheless, there are a few occasions when we might consider providing a refund.","supports":"refund exceptions exist"},{"id":"s42","url":"https://support.omnisend.com/en/articles/1061808-omnisend-refund-policy","title":"Omnisend Refund Policy","publisher":"vendor","quote":"In such cases, the customer may be eligible for a refund for the last billing cycle only.","supports":"refund for an unused last cycle"},{"id":"s43","url":"https://support.omnisend.com/en/articles/1061808-omnisend-refund-policy","title":"Omnisend Refund Policy","publisher":"vendor","quote":"A refund for last month's charge will be issued in this instance.","supports":"refund when a cancellation failed"},{"id":"s44","url":"https://support.omnisend.com/en/articles/1061808-omnisend-refund-policy","title":"Omnisend Refund Policy","publisher":"vendor","quote":"we are not able to refund unused features that come with your plan package.","supports":"unused features aren't refunded"},{"id":"s45","url":"https://support.omnisend.com/en/articles/3533018-omnisend-pricing-plans-2026","title":"Omnisend Pricing Plans 2026","publisher":"vendor","quote":"Currently, we accept card payments via self-service only.","supports":"Omnisend bills cards directly"},{"id":"s46","url":"https://support.omnisend.com/en/articles/3175406-connect-your-shopify-store-to-omnisend","title":"Connect Your Shopify Store to Omnisend","publisher":"vendor","quote":"You'll receive email warnings at 10 days and 3 days before deletion.","supports":"Shopify uninstall deletion warnings"},{"id":"s47","url":"https://support.omnisend.com/en/articles/3998349-downgrade-cancel-or-freeze-your-omnisend-subscription","title":"Downgrade, Cancel, or Freeze Your Omnisend Subscription","publisher":"vendor","quote":"Excluding contacts from campaigns does not reduce your billable count.","supports":"excluded contacts still count"},{"id":"s48","url":"https://support.omnisend.com/en/articles/1061808-omnisend-refund-policy","title":"Omnisend Refund Policy","publisher":"vendor","quote":"in the in-app chat","supports":"support is reachable by in-app chat"},{"id":"s49","url":"https://support.omnisend.com/en/articles/3533018-omnisend-pricing-plans-2026","title":"Omnisend Pricing Plans 2026","publisher":"vendor","quote":"Omnisend is charging your card in USD.","supports":"Omnisend charges the card directly"}],"verification":{"level":"docs","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Omnisend's help doesn't show the confirmation screen or email after Cancel plan","When an SMS credits cancellation takes effect isn't stated in the help article","Exports of reports, automations and templates aren't covered; Omnisend's export article covers contacts only","Startup, nonprofit or education discounts aren't listed in Omnisend's pricing help","Omnisend's help doesn't mention buying plans through Apple or Google; its pricing article says card payments are self-service only"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Added the separate SMS credits subscription and where to cancel it","Freeze: confirmed the $50 is charged immediately, keeps the account and data up to 12 months, and is allowed once every 12 months","Added the downgrade option (immediate, billing cycle restarts, no refund) and the refund policy's exceptions","Shopify route: Omnisend bills the card itself, so it's no longer listed as partner billing; added the 10- and 3-day warnings and the Resume option","Added cancelling through support (allowed by the terms), deleting the account by email, and the 3-month inactivity deletion","Free plan limit now quoted from the current pricing help article"]}},"page":"https://stackcut.io/cancel/omnisend","json":"https://stackcut.io/exits/omnisend.json","evidence":{"packet_revision":"1b8b33033362335de0f20a7ed3bdec7b883fce4e56c2d5e7ab30ef0704559d85","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"omnisend--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"omnisend--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"omnisend--direct-web--r3","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"omnisend--direct-web--r4","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"onedrive","name":"OneDrive","category":"cloud_storage","website":"https://www.microsoft.com/microsoft-365/onedrive/online-cloud-storage","domains":["onedrive.com","onedrive.live.com"],"summary":"Cancel at account.microsoft.com/services: find the subscription, select Manage, then Cancel and follow the page. Apple and Google Play purchases cancel with them. Gotcha: storage drops to the free 5 GB; over it, files turn read-only, Outlook.com mail stops, and OneDrive may be deleted after 6 months.","routes":[{"channel":"direct_web","applies_to":"OneDrive storage subscriptions bought from Microsoft, including Microsoft 365 Basic (OneDrive 100 GB plans were upgraded to it)","who":"The Microsoft account that bought the subscription","method":"self_serve","start_url":"https://account.microsoft.com/services","steps":[{"do":"Go to Subscriptions and sign in with the Microsoft account you used to buy the subscription","expect":"Manage"},{"do":"Find your subscription and select Manage","expect":"Cancel (or Upgrade or Cancel)"},{"do":"Select Cancel, then scroll through and follow the instructions on the page","expect":null}],"confirm_by":"The subscription shows Turn on recurring billing instead of Manage, with the date it expires","effective":"You can keep using the product until the subscription expires","notice":null,"refund":"In most cases, a refund if you cancel within 30 days of your initial purchase or before your first recurring billing date (whichever is sooner); you can also get your most recent recurring charge refunded if you cancel within 30 days after that payment, once per Microsoft account per subscription product. Some countries offer prorated refunds; eligibility is shown as you cancel","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s22","s23","s24"]},{"channel":"apple_app_store","applies_to":"OneDrive or Microsoft storage subscriptions bought through the Apple App Store (billed by Apple)","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":"https://account.apple.com/account/manage/section/subscriptions","steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then the OneDrive or Microsoft subscription","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription","expect":null}],"confirm_by":"In Subscriptions there is no Cancel button, or an expiration message in red text","effective":null,"notice":null,"refund":"Ask Apple: Microsoft sends App Store customers to Apple's support for cancellation or refund","fees":null,"source_ids":["s9","s10","s11"]},{"channel":"google_play","applies_to":"OneDrive or Microsoft storage subscriptions bought through Google Play","who":"The Google Account that bought the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to your subscriptions in Google Play, signed in to the Google Account that pays","expect":"Manage"},{"do":"Next to the subscription, click Manage, then Cancel subscription","expect":"a confirmation pop-up asking for a reason"},{"do":"Select a reason, then click Continue","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time you've already paid for","notice":null,"refund":"Ask Google Play: Microsoft sends Google Play customers to Google's support for cancellation or refund","fees":null,"source_ids":["s9","s12","s13"]}],"pay_less":[{"type":"free_plan","what":"Every Microsoft account keeps 5 GB of free cloud storage (plus 15 GB of Outlook.com email storage)","evidence":"documented","source_ids":["s14"]}],"export":[{"data":"OneDrive files and folders","how":"On the OneDrive website, select the files or folders, then select Download in the top navigation","format":"A .zip file when you download several files or folders","limits":"OneNote notebooks can't be downloaded","source_ids":["s15","s16","s17"]}],"after_cancel":{"access_until":"The date the subscription expires","data_kept":"Files stay but turn read-only if you're over the free 5 GB; after 6 months over quota, Microsoft may delete your OneDrive, and deleted files can't be recovered","you_lose":["Storage above the free 5 GB of cloud storage","If over quota: uploading, editing and syncing new OneDrive files, and sending or receiving Outlook.com email"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Seeing Turn on recurring billing instead of Manage means the subscription is already set to expire","Subscriptions bought in Germany can be cancelled without signing in to the Microsoft account","Download files before cancelling if you store more than 5 GB"]},"sources":[{"id":"s1","url":"https://support.microsoft.com/en-us/accounts-billing/subscriptions/cancel-your-microsoft-subscription","title":"Cancel your Microsoft subscription","publisher":"vendor","quote":"To cancel Microsoft subscriptions such as ClipChamp or OneDrive, please follow the instructions below.","supports":"that this page covers OneDrive"},{"id":"s2","url":"https://support.microsoft.com/en-us/accounts-billing/subscriptions/cancel-your-microsoft-subscription","title":"Cancel your Microsoft subscription","publisher":"vendor","quote":"Go to Subscriptions and sign in with the Microsoft account you used to purchase your subscription.","supports":"where to start"},{"id":"s3","url":"https://support.microsoft.com/en-us/accounts-billing/subscriptions/cancel-your-microsoft-subscription","title":"Cancel your Microsoft subscription","publisher":"vendor","quote":"On the next page, select Cancel (or it might say Upgrade or Cancel, depending on your subscription type).","supports":"the cancel button"},{"id":"s4","url":"https://support.microsoft.com/en-us/accounts-billing/subscriptions/cancel-your-microsoft-subscription","title":"Cancel your Microsoft subscription","publisher":"vendor","quote":"Scroll through and follow the instructions on the page to proceed with cancellation.","supports":"the final step"},{"id":"s5","url":"https://support.microsoft.com/en-us/accounts-billing/subscriptions/cancel-your-microsoft-subscription","title":"Cancel your Microsoft subscription","publisher":"vendor","quote":"If you see Turn on recurring billing instead of a link that says Manage, this means your subscription is already set to expire on the date shown","supports":"how to confirm it worked"},{"id":"s6","url":"https://support.microsoft.com/en-us/accounts-billing/subscriptions/cancel-your-microsoft-subscription","title":"Cancel your Microsoft subscription","publisher":"vendor","quote":"There's nothing further to do at this time and you can continue to use the product until the subscription expires.","supports":"when access ends"},{"id":"s7","url":"https://support.microsoft.com/en-US/onedrive/microsoft-storage-faqs","title":"Microsoft storage FAQs","publisher":"vendor","quote":"OneDrive100 GB plans have been upgraded to a Microsoft 365 Basic subscription.","supports":"OneDrive 100 GB plans are now Microsoft 365 Basic"},{"id":"s8","url":"https://support.microsoft.com/en-us/accounts-billing/subscriptions/microsoft-subscription-refund-policy","title":"Microsoft subscription refund policy","publisher":"vendor","quote":"most recent recurring billing charge if you cancel your subscription within 30 days after payment. This refund right is limited to one time per Microsoft account, per subscription product.","supports":"the refund rule and its limit"},{"id":"s9","url":"https://support.microsoft.com/en-us/accounts-billing/subscriptions/cancel-your-microsoft-subscription","title":"Cancel your Microsoft subscription","publisher":"vendor","quote":"If you purchased a Microsoft subscription from Google Play or the Apple app store, contact their customer support for cancellation or refund.","supports":"the Apple and Google Play routes"},{"id":"s10","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"s11","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"s12","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.","supports":"the Google Play steps"},{"id":"s13","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when access ends on Google Play"},{"id":"s14","url":"https://support.microsoft.com/en-US/onedrive/microsoft-storage-faqs","title":"Microsoft storage FAQs","publisher":"vendor","quote":"You have 5 GB of free cloud storage with your Microsoft account shared across your files and photos in OneDrive, attachments in Outlook.com, and your Microsoft 365 apps.","supports":"the free storage allowance"},{"id":"s15","url":"https://support.microsoft.com/en-us/onedrive/download-files-and-folders-from-onedrive-or-sharepoint","title":"Download files and folders from OneDrive or SharePoint","publisher":"vendor","quote":"In the top navigation, select Download.","supports":"how to download files"},{"id":"s16","url":"https://support.microsoft.com/en-us/onedrive/download-files-and-folders-from-onedrive-or-sharepoint","title":"Download files and folders from OneDrive or SharePoint","publisher":"vendor","quote":"your browser will start downloading a .zip file containing all the files and folders you selected.","supports":"the download format"},{"id":"s17","url":"https://support.microsoft.com/en-us/onedrive/download-files-and-folders-from-onedrive-or-sharepoint","title":"Download files and folders from OneDrive or SharePoint","publisher":"vendor","quote":"You can't download OneNote notebooks.","supports":"a download limit"},{"id":"s18","url":"https://support.microsoft.com/en-US/onedrive/microsoft-storage-faqs","title":"Microsoft storage FAQs","publisher":"vendor","quote":"If you cancel a Microsoft 365 Basic or Microsoft 365 Personal subscription, your storage allowance will revert to 5 GB of cloud storage","supports":"storage after cancelling"},{"id":"s19","url":"https://support.microsoft.com/en-US/onedrive/microsoft-storage-faqs","title":"Microsoft storage FAQs","publisher":"vendor","quote":"Your existing files will remain but will be read-only. You will not be able to send or receive email in Outlook.com","supports":"what happens over quota"},{"id":"s20","url":"https://support.microsoft.com/en-US/onedrive/microsoft-storage-faqs","title":"Microsoft storage FAQs","publisher":"vendor","quote":"After 6 months, we may delete your OneDrive and all files within it. Once deleted, these files are non-recoverable.","supports":"how long over-quota files are kept"},{"id":"s21","url":"https://support.microsoft.com/en-us/accounts-billing/subscriptions/cancel-your-microsoft-subscription","title":"Cancel your Microsoft subscription","publisher":"vendor","quote":"If you purchased your subscription in Germany, you can cancel without signing into your Microsoft account.","supports":"the Germany tip"},{"id":"s22","url":"https://support.microsoft.com/en-us/accounts-billing/subscriptions/microsoft-subscription-refund-policy","title":"Microsoft subscription refund policy","publisher":"vendor","quote":"In most cases, you may receive a refund within 30 days of your initial purchase or before your first recurring billing date (whichever is sooner)","supports":"the first-purchase refund window"},{"id":"s23","url":"https://support.microsoft.com/en-us/accounts-billing/subscriptions/microsoft-subscription-refund-policy","title":"Microsoft subscription refund policy","publisher":"vendor","quote":"In some countries/regions, Microsoft may offer a prorated refund when an eligible subscription is cancelled after billing, in line with local consumer protection rules.","supports":"prorated refunds in some countries"},{"id":"s24","url":"https://support.microsoft.com/en-us/accounts-billing/subscriptions/microsoft-subscription-refund-policy","title":"Microsoft subscription refund policy","publisher":"vendor","quote":"Not all cancellations result in a refund. Eligibility is determined automatically during the cancellation process.","supports":"refund eligibility is shown while cancelling"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Cancelling OneDrive for business plans in the Microsoft 365 admin center was not researched for this packet","Whether the cancel page shows offers before the final confirm is not documented on the OneDrive cancel page"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Refund: added the first-purchase window (30 days or before the first renewal), prorated refunds in some countries, and that eligibility shows while cancelling (s22-s24)","OneDrive for business stays out of scope: Microsoft's business cancel article doesn't name OneDrive plans"]}},"delete_account":{"url":"https://account.live.com/closeaccount.aspx","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/onedrive","json":"https://stackcut.io/exits/onedrive.json","evidence":{"packet_revision":"3214ccf8135d45ba22e3636f40d3220de60d1a497ecb47598011cdae412e4e88","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"onedrive--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"onedrive--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"onedrive--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"onepassword","name":"1Password","category":"security_privacy","website":"https://1password.com","domains":["1password.com","1password.ca","1password.eu"],"summary":"Sign in on 1Password.com, select Billing, then Cancel subscription; it stays active to the end of the billing period, then the account is frozen. In-app purchases are cancelled with Apple or Google. Gotcha: no refunds for past charges or unused time, but you can still view and export your data.","routes":[{"channel":"direct_web","applies_to":"Subscriptions started on 1Password.com (Individual, Families, Teams, and Business plans you manage yourself)","who":"The individual account holder, or a family organizer, team owner, or member of a group with the Manage Billing permission","method":"self_serve","start_url":"https://start.1password.com/signin","steps":[{"do":"Sign in to your account on 1Password.com","expect":"Billing"},{"do":"Select Billing in the sidebar","expect":"Cancel subscription (you may need to scroll down)"},{"do":"Select Cancel subscription and follow the onscreen instructions","expect":null}],"confirm_by":null,"effective":"The subscription stays active until the end of the current billing period, then the account is frozen","notice":"None; if you cancel during a free trial you won't be charged","refund":"No refunds for past charges or for time remaining at cancellation","fees":null,"source_ids":["s1","s2","s3","s4","s5"]},{"channel":"apple_app_store","applies_to":"Subscriptions started with an in-app purchase on a Mac, iPhone or iPad","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"On an iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then tap the 1Password subscription","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription (you may need to scroll down)","expect":null},{"do":"On a Mac instead, open the App Store, click your name at the bottom of the sidebar, click your name again, then Subscriptions; select 1Password and click Cancel Subscription","expect":null}],"confirm_by":"1Password shows an expiration message, or no Cancel button, in Subscriptions","effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s6","s7","s8","s21"]},{"channel":"google_play","applies_to":"Subscriptions started with an in-app purchase on an Android device","who":"The Google Account that pays for the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to subscriptions in Google Play, signed in to the Google Account that pays","expect":"1Password"},{"do":"Next to 1Password, click Manage, then Cancel subscription","expect":"a confirmation pop-up asking for a reason"},{"do":"Select a reason, then click Continue","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time already paid","notice":null,"refund":null,"fees":null,"source_ids":["s9","s10","s11"]},{"channel":"sales_contract","applies_to":"Accounts whose subscription is managed by a 1Password Business representative","who":"The business customer's account contact","method":"contact_sales","start_url":null,"steps":[{"do":"Contact your Account Manager or the 1Password Business team about the terms of your subscription and how to end it","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s12"]}],"pay_less":[{"type":"seat_reduction","what":"In team and business accounts, remove team members or guests you no longer need; the change shows on your next monthly or annual invoice. On plans that include a set number of people, removing people within that number doesn't lower the bill","evidence":"documented","source_ids":["s13","s22"]}],"export":[{"data":"Your vault items","how":"In the 1Password 8 desktop app, select File, then Export, choose the account, enter your account password, pick a format and select Export Data","format":"1Password Unencrypted Export (.1pux) or CSV (CSV covers only Login and Password items)","limits":"Exported files are not encrypted. You can still export after cancelling while the account is frozen, as long as you don't delete it. Accounts that unlock with SSO can't export, and team members may lack the Export items permission for some vaults","source_ids":["s14","s15","s16","s23","s24"]}],"after_cancel":{"access_until":"The end of the current billing period; then the account is frozen","data_kept":"Your data stays in the frozen account: you can sign in to view, copy and export it as long as you don't delete the account","you_lose":["Adding new items and editing items","Filling items in your browser","Inviting people to your family or team"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancelling does not delete your data; deleting the account is a separate step","Only a family organizer, team owner or someone with Manage Billing permission can cancel a family or team subscription","If the last payment failed and Billing Settings are missing, contact 1Password Support to cancel"]},"sources":[{"id":"s1","url":"https://support.1password.com/manage-subscription/","title":"Manage your 1Password subscription on 1Password.com","publisher":"vendor","quote":"Select Billing in the sidebar. Select Cancel subscription and follow the onscreen instructions. You may need to scroll down to see this button.","supports":"the cancel steps"},{"id":"s2","url":"https://support.1password.com/manage-subscription/","title":"Manage your 1Password subscription on 1Password.com","publisher":"vendor","quote":"Your canceled subscription will remain active until the end of the current billing period, then your account will be frozen.","supports":"when it takes effect"},{"id":"s3","url":"https://support.1password.com/manage-subscription/","title":"Manage your 1Password subscription on 1Password.com","publisher":"vendor","quote":"You can manage the subscription for your family or team account if you're a family organizer, team owner, or part of a group with the Manage Billing permission.","supports":"who can cancel"},{"id":"s4","url":"https://support.1password.com/refund-policy/","title":"1Password refund policy","publisher":"vendor","quote":"We're unable to issue refunds for past charges or for any time remaining on your account at the time of cancellation.","supports":"no refunds"},{"id":"s5","url":"https://support.1password.com/refund-policy/","title":"1Password refund policy","publisher":"vendor","quote":"Free trial: If you cancel during your trial period, you won't be charged.","supports":"cancelling a trial"},{"id":"s6","url":"https://support.1password.com/manage-subscription/","title":"Manage your 1Password subscription on 1Password.com","publisher":"vendor","quote":"If you started your subscription using an in-app purchase on your Mac, iPhone, or iPad, you'll manage your subscription with Apple instead.","supports":"Apple in-app purchases are managed with Apple"},{"id":"s7","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple cancel steps on iPhone or iPad"},{"id":"s8","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm an Apple cancellation"},{"id":"s9","url":"https://support.1password.com/manage-subscription/","title":"Manage your 1Password subscription on 1Password.com","publisher":"vendor","quote":"If you started your subscription using an in-app purchase on your Android device, you'll manage your subscription with Google instead.","supports":"Android in-app purchases are managed with Google"},{"id":"s10","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.","supports":"the Google Play cancel steps, including the reason pop-up"},{"id":"s11","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when a Google Play cancellation takes effect"},{"id":"s12","url":"https://support.1password.com/refund-policy/","title":"1Password refund policy","publisher":"vendor","quote":"If the subscription for your account is managed by a 1Password Business representative, contact your Account Manager or the 1Password Business team","supports":"business-managed subscriptions"},{"id":"s13","url":"https://support.1password.com/membership-billing-policy/","title":"About 1Password subscription billing","publisher":"vendor","quote":"In team and business accounts, removing a team member or guest will reflect in your next monthly or annual invoice.","supports":"fewer seats lowers the next invoice"},{"id":"s14","url":"https://support.1password.com/export/","title":"How to export your data from the 1Password apps","publisher":"vendor","quote":"Select File > Export in the menu bar and choose the account you want to export.","supports":"how to export"},{"id":"s15","url":"https://support.1password.com/export/","title":"How to export your data from the 1Password apps","publisher":"vendor","quote":"1Password 8 exports to the 1Password Unencrypted Export (.1pux) format or a comma-separated values (CSV) file.","supports":"export formats"},{"id":"s16","url":"https://support.1password.com/membership-billing-policy/","title":"About 1Password subscription billing","publisher":"vendor","quote":"you can still sign in to 1Password.com or the apps to view and export your data, as long as you don't delete your account.","supports":"data stays available after cancelling"},{"id":"s17","url":"https://support.1password.com/frozen-account/","title":"If your 1Password account is frozen","publisher":"vendor","quote":"While your account is frozen, you can still view all your items, copy your passwords, and even copy items to vaults outside your account.","supports":"what a frozen account can do"},{"id":"s18","url":"https://support.1password.com/frozen-account/","title":"If your 1Password account is frozen","publisher":"vendor","quote":"But you won't be able to: Add new items to vaults Edit items Invite people to your family or team Fill items in your browser","supports":"what you lose"},{"id":"s19","url":"https://support.1password.com/delete-account/","title":"How to delete your 1Password account","publisher":"vendor","quote":"If you just want to cancel your subscription, you can do so without deleting your account.","supports":"cancelling doesn't delete the account"},{"id":"s20","url":"https://support.1password.com/manage-subscription/","title":"Manage your 1Password subscription on 1Password.com","publisher":"vendor","quote":"Or contact 1Password Support to cancel your subscription.","supports":"support can cancel if payment failed"},{"id":"s21","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In the App Store, click your name at the bottom of the sidebar.","supports":"where the Apple cancel path starts on a Mac"},{"id":"s22","url":"https://support.1password.com/membership-billing-policy/","title":"About 1Password subscription billing","publisher":"vendor","quote":"your subscription billing will remain the same if you remove people within that set number","supports":"removing people within a plan's included number doesn't lower the bill"},{"id":"s23","url":"https://support.1password.com/export/","title":"How to export your data from the 1Password apps","publisher":"vendor","quote":"If you unlock 1Password with SSO, you won't be able to export your data.","supports":"SSO accounts can't export"},{"id":"s24","url":"https://support.1password.com/export/","title":"How to export your data from the 1Password apps","publisher":"vendor","quote":"If you belong to a team account, there may be some vaults where you don't have the \"Export items\" permission.","supports":"team members may not be able to export every vault"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["What confirms a web cancellation (an email or a status on the Billing page) is not stated","Whether Apple-billed access runs to the end of the paid period is not stated on Apple's cancel page","Whether annual billing costs less than monthly is not shown in the static pricing text","How long data in a frozen (cancelled, not deleted) account is kept is not stated"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["All 20 quotes, the Billing > Cancel subscription steps, refund, frozen-account and export facts re-confirmed on 1Password, Apple and Google pages","Apple route: added the Mac path, since applies_to includes Mac purchases (s21)","pay_less: removing people within a plan's included number doesn't lower the bill (s22)","export limits: SSO accounts can't export; team vaults may lack the Export items permission (s23, s24)"]}},"delete_account":{"url":"https://my.1password.com/profile","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"onepassword","name":"1Password","recipes":[{"id":"replace-onepassword","title":"Password manager","best_year_one_net":22}]},"page":"https://stackcut.io/cancel/onepassword","json":"https://stackcut.io/exits/onepassword.json","evidence":{"packet_revision":"cadf4dfdc8871059e155ec7e467f82732d840f574faa375fc0aeec67ca18061b","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"onepassword--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"onepassword--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"onepassword--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"onepassword--sales-contract--r4","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"onpay","name":"OnPay","category":"business_finance","website":"https://onpay.com","domains":["onpay.com"],"summary":"No self-serve cancel: OnPay's Terms require 30 days' prior written notice, so sign in and submit a support ticket from the dashboard's ? menu. Gotcha: the $49 base fee runs until service ends, and the $6 per-worker fee is billed the month after payroll. Filings and reports stay accessible.","routes":[{"channel":"direct_web","label":"Written notice through OnPay support","applies_to":"OnPay payroll service accounts","who":"The client company, through a user signed in to its OnPay account (OnPay doesn't say which roles can give notice)","method":"form","start_url":null,"steps":[{"do":"Sign in to OnPay; on the company dashboard click the ? to the left of your profile photo, then Open Chat","expect":"I'd like to submit a ticket"},{"do":"Choose I'd like to submit a ticket, and give written notice that you are ending OnPay service, with an end date at least 30 days away","expect":null}],"confirm_by":null,"effective":"The service continues until 30 days after written notice is given","notice":"30 days' prior written notice (unless termination is for cause)","refund":null,"fees":"Billing is monthly (periods start on the 1st or the 15th): the $49 base fee plus $6 for each worker included in a pay run during the previous month (the lookback period), so per-worker fees arrive a month after the payroll","source_ids":["s1","s2","s4","s14","s15","s5","s6","s11","s12","s13"]}],"pay_less":[{"type":"seat_reduction","what":"Only workers included in at least one pay run count toward the $6 per-worker fee: when you run payroll, uncheck employees who shouldn't receive a paycheck","evidence":"documented","source_ids":["s6","s12","s16"]}],"export":[{"data":"Records of the federal, state and local filings OnPay made for you, and your reports","how":"They are stored in your OnPay account, with lifetime access even if your company no longer uses OnPay for payroll","format":null,"limits":null,"source_ids":["s7"]},{"data":"Year-end forms (W-2s and 1099-NECs)","how":"Download and print them in OnPay; employees and contractors can also download their own","format":null,"limits":null,"source_ids":["s8"]}],"after_cancel":{"access_until":"The end of the 30-day notice period","data_kept":"Your filings and reports stay in your account with lifetime access, even after your company stops using OnPay for payroll; employees and contractors keep lifetime access to their pay stubs and year-end forms","you_lose":["OnPay's payroll processing and its tax filings and payments once the service ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":true,"retention_step":null,"tips":["OnPay's terms require 30 days' prior written notice; send it at least 30 days before the date you want service to stop","OnPay files quarterly 941s and annual W-2s, W-3s, 1099s and 940s for clients; confirm with OnPay which final filings it will make before the service ends","Employees and contractors keep lifetime access to their pay stubs and year-end forms","Chat and support tickets need your OnPay login; if you can't access your account, call (877) 328-6505 (Monday to Friday, 9AM to 8PM ET)","Per-worker fees are billed in arrears: workers paid in your last month of payroll appear on the next month's invoice"]},"sources":[{"id":"s1","url":"https://onpay.com/terms-of-service","title":"OnPay Terms of Service (last updated February 12, 2025)","publisher":"vendor","quote":"The Service will continue until such time as Client or Service Bureau gives thirty (30) days' prior written notice, unless termination is for cause.","supports":"the 30-day written notice"},{"id":"s2","url":"https://onpay.com/terms-of-service","title":"OnPay Terms of Service (last updated February 12, 2025)","publisher":"vendor","quote":"The termination of the Service or this Agreement will not affect Client's or Service Bureau's rights with respect to transactions which occurred before termination.","supports":"obligations for earlier transactions survive"},{"id":"s3","url":"https://help.onpay.com/hc/en-us/articles/8224696722587-How-to-request-support","title":"How to request support (OnPay)","publisher":"vendor","quote":"or are otherwise unable to access your account, call us at (877) 328-6505, between 9AM-8PM EST, Monday through Friday","supports":"the phone line is for when you can't access your account"},{"id":"s4","url":"https://help.onpay.com/hc/en-us/articles/8224696722587-How-to-request-support","title":"How to request support (OnPay)","publisher":"vendor","quote":"click the ? to the left of your profile photo to open the help menu. Click Open Chat","supports":"opening chat from the dashboard"},{"id":"s5","url":"https://help.onpay.com/hc/en-us/articles/8224696722587-How-to-request-support","title":"How to request support (OnPay)","publisher":"vendor","quote":"Submitting a support request is the fastest, most secure way to get help with a more complex issue","supports":"support tickets (written requests)"},{"id":"s6","url":"https://help.onpay.com/hc/en-us/articles/200108067-OnPay-Pricing","title":"OnPay Pricing","publisher":"vendor","quote":"Your monthly bill is based on the flat rate, plus the per-employee fee for each employee or contractor who's included in at least one pay run during the billing period.","supports":"how the monthly bill works ($49 base fee plus $6 per person)"},{"id":"s7","url":"https://help.onpay.com/hc/en-us/articles/203131045-See-what-federal-state-and-local-forms-we-file-for-you","title":"See what federal, state, and local forms we file for you","publisher":"vendor","quote":"with lifetime access (even if your company no longer needs us for payroll services), you'll never lose access to your filings and reports.","supports":"lifetime access to filings and reports"},{"id":"s8","url":"https://help.onpay.com/hc/en-us/articles/200108067-OnPay-Pricing","title":"OnPay Pricing","publisher":"vendor","quote":"You can also download W-2s and 1099-NECs to print and distribute to your workers, personally.","supports":"downloading year-end forms"},{"id":"s9","url":"https://help.onpay.com/hc/en-us/articles/200108067-OnPay-Pricing","title":"OnPay Pricing","publisher":"vendor","quote":"Employees and contractors have lifetime access to their pay stubs, as well as year-end forms through a self-service portal.","supports":"workers keep their pay records"},{"id":"s10","url":"https://help.onpay.com/hc/en-us/articles/203131045-See-what-federal-state-and-local-forms-we-file-for-you","title":"See what federal, state, and local forms we file for you","publisher":"vendor","quote":"quarterly 941s and annual Forms W-2, W-3, 1099, 940, and 943 (when applicable)","supports":"the forms OnPay files"},{"id":"s11","url":"https://help.onpay.com/hc/en-us/articles/360046701252-FAQ-Account-and-billing","title":"FAQ: Account and billing (OnPay)","publisher":"vendor","quote":"Billing takes place monthly, with each service period beginning on either the 1st or the 15th of each month","supports":"monthly billing periods"},{"id":"s12","url":"https://help.onpay.com/hc/en-us/articles/360046701252-FAQ-Account-and-billing","title":"FAQ: Account and billing (OnPay)","publisher":"vendor","quote":"The monthly per-worker fee applies to any worker who was included in one or more pay runs during the previous month (known as the lookback period)","supports":"per-worker fees are billed in arrears"},{"id":"s13","url":"https://help.onpay.com/hc/en-us/articles/360046701252-FAQ-Account-and-billing","title":"FAQ: Account and billing (OnPay)","publisher":"vendor","quote":"Your monthly invoice will include the base fee of $49, plus $6 per worker.","supports":"the fee amounts"},{"id":"s14","url":"https://help.onpay.com/hc/en-us/articles/8224696722587-How-to-request-support","title":"How to request support (OnPay)","publisher":"vendor","quote":"Your OnPay login is required.","supports":"chat and support requests need a signed-in account"},{"id":"s15","url":"https://help.onpay.com/hc/en-us/articles/8224696722587-How-to-request-support","title":"How to request support (OnPay)","publisher":"vendor","quote":"I'd like to submit a ticket","supports":"the ticket option in chat"},{"id":"s16","url":"https://help.onpay.com/hc/en-us/articles/200108067-OnPay-Pricing","title":"OnPay Pricing","publisher":"vendor","quote":"make sure that only the employees who should receive a paycheck are selected by 'checking' or 'unchecking' applicable employees","supports":"keeping unpaid workers out of a pay run"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["OnPay's help center has no article on cancelling; the route combines the Terms' 30-day written notice with OnPay's support ticket channel","The Terms don't name an address or email for written notice","Whether OnPay files the final quarter's returns and year-end W-2s after the service ends is not documented","No refund terms, confirmation email or account status after cancelling are documented"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked the Terms (30 days' prior written notice, no notice address) and the support, pricing, billing FAQ and filings articles; found no cancel article in OnPay's help-center search","Phone: OnPay's number is for when you can't access your account, so it's no longer a way to give notice; chat and tickets need a login, so sign_in_needed is now true (s3, s14)","Steps now use the chat's 'I'd like to submit a ticket' option for the written notice (s15)","Fees: billing periods start on the 1st or 15th and the $6 per-worker fee is charged for the previous month's pay runs (s11-s13)","Seat item: sourced the advice to uncheck employees who shouldn't be paid (s16)","applies_to no longer names HR and Time Tracking add-ons, which no page read mentions"]}},"page":"https://stackcut.io/cancel/onpay","json":"https://stackcut.io/exits/onpay.json","evidence":{"packet_revision":"c0e11d405678d2f199ad120c265aa1bae7e868a2d03aa26583a9af374aad8c94","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"onpay--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"onshape","name":"Onshape","category":"design_creative","website":"https://www.onshape.com","domains":["onshape.com","cad.onshape.com"],"summary":"Paid plans renew automatically. The Terms of Use require written notice to Onshape at least 60 days before the term ends (and cancelling at least 30 days before renewal). No refunds; access lasts to the end of the billing cycle. Export your files first, because Onshape may delete your content.","routes":[{"channel":"sales_contract","label":"Paid subscriptions under the Terms of Use","applies_to":"Paid Onshape subscriptions: Standard and Professional (billed annually) and Enterprise","who":"The customer that holds the subscription","method":"contact_sales","start_url":null,"steps":[{"do":"Check your subscription term and renewal date in your account profile at cad.onshape.com","expect":null},{"do":"Export the files you need first: the Terms make you responsible for exporting Content before cancelling","expect":null},{"do":"Send Onshape written notice that you are cancelling and not renewing, at least 60 days before the current term ends. Professional and Enterprise users can use Contact Support in the Help (?) menu; others can use the Contact Us form on onshape.com and pick a category from the dropdown","expect":null},{"do":"Keep a copy of your notice and any reply","expect":null}],"confirm_by":"Not stated in the Terms of Use; keep a copy of your written notice and Onshape's reply","effective":"Access to the paid service continues through the end of the current billing cycle; no refund is due","notice":"At least 60 days' written notice before the current term ends (Section 5(a)). Section 6(c) separately says renewal charges apply unless you cancel at least 30 days before the Renewal Commencement Date; giving notice 60 days ahead meets both","refund":"Payments are nonrefundable, with no refunds or credits for partially used periods (Section 6(e)); Onshape may give credits at its sole discretion","fees":null,"source_ids":["s5","s6","s7","s8","s9","s11","s14","s15","s16","s17","s18"]}],"pay_less":[{"type":"free_plan","what":"Free plan for non-commercial use only. All documents created on the Free plan, and their content, are public","evidence":"documented","source_ids":["s1","s21"]},{"type":"student_or_nonprofit","what":"No-cost Education plan: students and educators get professional-grade CAD free of charge","evidence":"documented","source_ids":["s3","s19"]},{"type":"discount_program","what":"Discovery Program: qualified pros can try Onshape Professional free for up to 6 months","evidence":"documented","source_ids":["s4"]},{"type":"discount_program","what":"Startup Program: qualified startups and entrepreneurs can get professional licenses at no cost","evidence":"documented","source_ids":["s20"]}],"export":[{"data":"Part Studios, parts, assemblies, drawings and sketches","how":"Right-click a Part Studio, Assembly or drawing tab and click Export; to export several at once, select them in the Tab manager","format":"Parts and assemblies: Parasolid, ACIS, STEP, IGES, PVZ, JT, Rhino, glTF, GLB, OBJ, 3MF and STL. Drawings: PDF, DWG, DXF and DWT. Sketches: DWG and DXF","limits":"Exported files don't contain features or parametric history; there is no documented whole-account export","source_ids":["s22","s23","s24","s25","s11"]}],"after_cancel":{"access_until":"The end of the current billing cycle","data_kept":"Onshape may permanently delete all Content in your account after you cancel. Deleted Content may persist in backup copies for a reasonable period of time.","you_lose":["Content in your account, which Onshape may permanently delete","Your password and related profile information, on termination"]},"agent_notes":{"sign_in_needed":false,"phone_or_chat_only":false,"retention_step":null,"tips":["The Terms describe cancelling by written notice to Onshape, not an in-app cancel button","Give notice at least 60 days before the term ends; the payment-method renewal clause also needs cancelling at least 30 days before the Renewal Commencement Date","Export files before cancelling: Onshape may permanently delete all content afterwards, and exports don't keep parametric history","Documents created on the Free plan are public, so moving private work to a Free account exposes it","The iOS and Android apps don't sell subscriptions in-app, so there's no App Store or Google Play route"]},"sources":[{"id":"s1","url":"https://www.onshape.com/en/pricing","title":"Onshape Pricing","publisher":"vendor","quote":"For non-commercial use only. All Onshape Documents are accessible to the public.","supports":"the free plan and its limits"},{"id":"s2","url":"https://www.onshape.com/en/pricing","title":"Onshape Pricing","publisher":"vendor","quote":"Onshape offers the following commercial plans, billed annually","supports":"commercial plans are billed annually"},{"id":"s3","url":"https://www.onshape.com/en/pricing","title":"Onshape Pricing","publisher":"vendor","quote":"Onshape also offers a Free plan for non-commercial projects, and a no cost Education plan for students and educators.","supports":"the education plan"},{"id":"s4","url":"https://www.onshape.com/en/pricing","title":"Onshape Pricing","publisher":"vendor","quote":"Qualified pros can try Onshape Professional free for up to 6 months with the Discovery Program.","supports":"the Discovery Program"},{"id":"s5","url":"https://www.onshape.com/en/legal/terms-of-use","title":"Onshape Product Terms of Use","publisher":"vendor","quote":"Customer's paid Onshape subscription will automatically continue.","supports":"subscriptions renew automatically"},{"id":"s6","url":"https://www.onshape.com/en/legal/terms-of-use","title":"Onshape Product Terms of Use","publisher":"vendor","quote":"at least sixty (60) days' written notice","supports":"the 60-day written notice before the term ends (Section 5(a))"},{"id":"s7","url":"https://www.onshape.com/en/legal/terms-of-use","title":"Onshape Product Terms of Use","publisher":"vendor","quote":"cancels its subscription at least thirty (30) days prior to the Renewal Commencement Date","supports":"the 30-day deadline before renewal (Section 6(c))"},{"id":"s8","url":"https://www.onshape.com/en/legal/terms-of-use","title":"Onshape Product Terms of Use","publisher":"vendor","quote":"PAYMENTS ARE NONREFUNDABLE AND THERE ARE NO REFUNDS OR CREDITS FOR PARTIALLY USED PERIODS.","supports":"the refund policy (Section 6(e))"},{"id":"s9","url":"https://www.onshape.com/en/legal/terms-of-use","title":"Onshape Product Terms of Use","publisher":"vendor","quote":"through the end of Customer's current billing cycle","supports":"access continues after cancelling (Section 6(e))"},{"id":"s10","url":"https://www.onshape.com/en/legal/terms-of-use","title":"Onshape Product Terms of Use","publisher":"vendor","quote":"we have the right to permanently delete all Content in Customer's account","supports":"what happens to content after cancelling (Section 11(c))"},{"id":"s11","url":"https://www.onshape.com/en/legal/terms-of-use","title":"Onshape Product Terms of Use","publisher":"vendor","quote":"Customer is responsible for exporting any Content, if Customer so chooses, prior to cancelling its subscription.","supports":"exporting content before cancelling (Section 11(c))"},{"id":"s12","url":"https://www.onshape.com/en/legal/terms-of-use","title":"Onshape Product Terms of Use","publisher":"vendor","quote":"Termination of Service also includes deletion of your Password and all related profile information.","supports":"the account data lost on termination (Section 11(d))"},{"id":"s13","url":"https://www.onshape.com/en/legal/terms-of-use","title":"Onshape Product Terms of Use","publisher":"vendor","quote":"may persist in backup copies for a reasonable period of time","supports":"deleted content may remain in backups"},{"id":"s14","url":"https://www.onshape.com/en/legal/terms-of-use","title":"Onshape Product Terms of Use","publisher":"vendor","quote":"Customer may do so by notifying Onshape at any time","supports":"cancelling by notifying Onshape (Section 11(c))"},{"id":"s15","url":"https://www.onshape.com/en/legal/terms-of-use","title":"Onshape Product Terms of Use","publisher":"vendor","quote":"unless and until either Customer or Onshape provides the other with at least sixty (60) days' written notice (prior to the end of the then-current subscription term)","supports":"the 60-day written notice before the term ends (Section 5(a))"},{"id":"s16","url":"https://www.onshape.com/en/legal/terms-of-use","title":"Onshape Product Terms of Use","publisher":"vendor","quote":"provided, however, no refund will be due.","supports":"no refund on cancelling (Section 11(c))"},{"id":"s17","url":"https://www.onshape.com/en/legal/terms-of-use","title":"Onshape Product Terms of Use","publisher":"vendor","quote":"You can find specific details regarding your subscription within your account profile at cad.onshape.com.","supports":"subscription details are in the account profile (Section 5(b))"},{"id":"s18","url":"https://cad.onshape.com/help/Content/contactus_And.htm","title":"Onshape Help: Contact Us","publisher":"vendor","quote":"Professional or Enterprise subscription","supports":"Contact Support in the Help menu is for Professional and Enterprise subscriptions"},{"id":"s19","url":"https://www.onshape.com/en/pricing","title":"Onshape Pricing","publisher":"vendor","quote":"Students and educators can get professional-grade CAD free of charge.","supports":"the Education plan"},{"id":"s20","url":"https://www.onshape.com/en/pricing","title":"Onshape Pricing","publisher":"vendor","quote":"Qualified startups and entrepreneurs can get professional licenses at no cost.","supports":"the Startup Program"},{"id":"s21","url":"https://www.onshape.com/en/legal/terms-of-use","title":"Onshape Product Terms of Use","publisher":"vendor","quote":"All documents created by a Free Plan User, and all Content contained therein, is made public.","supports":"Free plan documents are public"},{"id":"s22","url":"https://cad.onshape.com/help/Content/exporting-files.htm","title":"Onshape Help: Exporting Files","publisher":"vendor","quote":"To export the Part Studio, Assembly, or subassembly, right-click on the tab and click Export.","supports":"how to export"},{"id":"s23","url":"https://cad.onshape.com/help/Content/exporting-files.htm","title":"Onshape Help: Exporting Files","publisher":"vendor","quote":"Native or standard formats (PARASOLID, ACIS, STEP, IGES, PVZ, JT, RHINO, GLTF, GLB, OBJ, 3MF, and STL).","supports":"export formats for parts and assemblies"},{"id":"s24","url":"https://cad.onshape.com/help/Content/exporting-files.htm","title":"Onshape Help: Exporting Files","publisher":"vendor","quote":"You can export multiple Part Studios, Drawings, or Assemblies simultaneously from the Tab manager.","supports":"exporting several tabs at once"},{"id":"s25","url":"https://cad.onshape.com/help/Content/exporting-files.htm","title":"Onshape Help: Exporting Files","publisher":"vendor","quote":"Note that the downloaded data will not contain features or parametric history.","supports":"exports lose parametric history"},{"id":"s26","url":"https://apps.apple.com/us/app/onshape-3d-cad/id923421284","title":"Onshape 3D CAD on the App Store","publisher":"platform","quote":"PTC Inc.","supports":"the iOS app is published by PTC Inc. (the listing shows no in-app purchases)"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Onshape's public help doesn't show an in-product cancel button or menu for Standard or Professional plans, or which account role can cancel","The Terms don't say how written notice must be sent or to which address; the support and contact routes above are Onshape's general contact channels","How Onshape confirms a cancellation isn't documented","How long deleted content stays in backups isn't specified beyond 'a reasonable period of time'"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Re-checked the route against Terms of Use sections 5(a), 6(c), 6(e) and 11(c); notice, renewal, refund and access dates confirmed","Clarified the two deadlines: notice 60 days before the term ends also meets the 30-day cancel-before-renewal rule","Added where to send notice (Contact Support for Professional and Enterprise, the Contact Us form otherwise) and checking the term in the account profile","Added export steps and formats from the Exporting Files help page, the Startup Program, and that Free plan documents are public","The App Store and Google Play listings show no in-app purchases, so no Apple or Google route is needed"]}},"delete_account":{"url":"https://cad.onshape.com/user/profile","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/onshape","json":"https://stackcut.io/exits/onshape.json","evidence":{"packet_revision":"41046dee2e0cdc643924634bf660a3e82c3e0a71ac407f121db95c0a6078d798","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"onshape--sales-contract--r1","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"ontheclock","name":"OnTheClock","category":"business_finance","website":"https://www.ontheclock.com","domains":["ontheclock.com"],"summary":"An administrator logs in, opens Settings, then Billing Info, and starts the cancellation there. Access ends immediately. Billing is monthly with no refunds for partial months; cancelling on or after the 14th of the month means you're billed for the whole month.","routes":[{"channel":"direct_web","label":"Monthly plans","applies_to":"Standard monthly plans: time tracking, scheduling and PTO, with or without the payroll add-on","who":"An administrator of the account: only administrators can reach the billing settings, and they are responsible for properly cancelling","method":"self_serve","start_url":null,"steps":[{"do":"Log in to OnTheClock as an administrator","expect":null},{"do":"Select Settings in the main navigation, then Billing Info","expect":null},{"do":"Start the cancellation process on the billing screen","expect":null}],"confirm_by":null,"effective":"Access to the service ends immediately, and you don't get access for the rest of the billing period. If you cancel before the end of the billing period on or after the 14th of the month, you are billed for the entire month","notice":null,"refund":"No refunds or credits for partial months, upgrades or downgrades, or unused months with an open account; no exceptions","fees":"No early-termination fee is listed. Unpaid fees for the period before termination remain payable","source_ids":["s1","s2","s3","s4","s7","s9","s10","s11","s19","s20","s21","s22","s23"]},{"channel":"sales_contract","label":"Enterprise and formal notices","applies_to":"Enterprise plan (for businesses with more than 100 employees, price on request) and other contracts under the SaaS agreement","who":"The customer that holds the agreement","method":"contact_sales","start_url":"https://www.ontheclock.com/contactUs","steps":[{"do":"Contact OnTheClock through its Contact Us page to talk to sales about an Enterprise agreement","expect":null},{"do":"For a formal notice under the SaaS Agreement, email it to support@ontheclock.com and send a duplicate copy by registered mail to OnTheClock.com LLC, 19176 Hall Road, Suite 260, Clinton Township, MI 48038, Attention: Legal","expect":null}],"confirm_by":null,"effective":null,"notice":"Notices to OnTheClock go by email to support@ontheclock.com, with a duplicate copy by registered mail","refund":null,"fees":null,"source_ids":["s8","s16","s24","s25"]}],"pay_less":[{"type":"annual_billing","what":"Pay by annual invoice instead of a monthly card or check draft. No annual discount is stated.","evidence":"documented","source_ids":["s17"]},{"type":"student_or_nonprofit","what":"Better pricing for nonprofits; the discount isn't published, so contact OnTheClock for it","evidence":"documented","source_ids":["s14","s15"]},{"type":"seat_reduction","what":"You pay only for the employees who use the service each month, so fewer active employees means a lower bill.","evidence":"documented","source_ids":["s18"]}],"export":[],"after_cancel":{"access_until":"Access ends immediately when you cancel; you don't keep access for the rest of the billing period","data_kept":"Customer Information stays on the system for one year after cancellation, then may be deleted and can't be recovered","you_lose":["Access to the time clock, scheduling, PTO and payroll, immediately on cancelling","Customer Information once the one-year retention period ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Only administrators can reach Settings, then Billing Info, where cancelling starts","Cancelling on or after the 14th of the month means you are billed for the whole month, and access still ends immediately; using the service for 14 days makes the month billable","The service is billed at the end of each month for the month just used","Trial accounts don't need a credit card until the trial ends","The payroll add-on has its own $40 monthly base fee on top of $6 per employee"]},"sources":[{"id":"s1","url":"https://www.ontheclock.com/saas-agreement","title":"OnTheClock SaaS Agreement","publisher":"vendor","quote":"Customer may terminate this Agreement for convenience upon logging onto their account","supports":"who can cancel, and that the customer logs in first"},{"id":"s2","url":"https://www.ontheclock.com/saas-agreement","title":"OnTheClock SaaS Agreement","publisher":"vendor","quote":"initiating the cancellation process on the billing screen","supports":"where the cancellation starts"},{"id":"s3","url":"https://www.ontheclock.com/saas-agreement","title":"OnTheClock SaaS Agreement","publisher":"vendor","quote":"The Customer will not have access to the Services for the remainder of the billing period.","supports":"access after cancelling"},{"id":"s4","url":"https://www.ontheclock.com/saas-agreement","title":"OnTheClock SaaS Agreement","publisher":"vendor","quote":"Customer will be billed for the entire month.","supports":"the full-month charge for terminating mid-period"},{"id":"s5","url":"https://www.ontheclock.com/saas-agreement","title":"OnTheClock SaaS Agreement","publisher":"vendor","quote":"Customer Information will remain on our system for one year after cancellation","supports":"how long data is kept after cancelling"},{"id":"s6","url":"https://www.ontheclock.com/saas-agreement","title":"OnTheClock SaaS Agreement","publisher":"vendor","quote":"Please note that this information cannot be recovered once it is deleted.","supports":"that deleted data can't be recovered"},{"id":"s7","url":"https://www.ontheclock.com/saas-agreement","title":"OnTheClock SaaS Agreement","publisher":"vendor","quote":"In no event will termination relieve Customer of its obligation to pay any amounts and Fees payable to OnTheClock","supports":"fees that stay payable after termination"},{"id":"s8","url":"https://www.ontheclock.com/saas-agreement","title":"OnTheClock SaaS Agreement","publisher":"vendor","quote":"Notices to OnTheClock must be delivered by email to support@ontheclock.com","supports":"how formal notices must be sent"},{"id":"s9","url":"https://www.ontheclock.com/help/refunds","title":"OnTheClock Refund Policy","publisher":"vendor","quote":"The service is billed on a monthly basis for the previous month of service and is non-refundable.","supports":"monthly billing and no refunds"},{"id":"s10","url":"https://www.ontheclock.com/help/refunds","title":"OnTheClock Refund Policy","publisher":"vendor","quote":"Use of the service for 14 days will be considered as billable for the month.","supports":"the 14-day rule for a full billable month"},{"id":"s11","url":"https://www.ontheclock.com/help/refunds","title":"OnTheClock Refund Policy","publisher":"vendor","quote":"There will be no refunds or credits for partial months of service","supports":"no refunds for partial months"},{"id":"s12","url":"https://www.ontheclock.com/pricing","title":"OnTheClock Pricing","publisher":"vendor","quote":"Payroll can be added for $6 per paid employee per month, plus a $40 monthly base fee.","supports":"the payroll add-on's separate fees"},{"id":"s13","url":"https://www.ontheclock.com/pricing","title":"OnTheClock Pricing","publisher":"vendor","quote":"No. OnTheClock doesn't require long-term contracts for standard plans, and there are no setup fees for time tracking.","supports":"no long-term contract on standard plans"},{"id":"s14","url":"https://www.ontheclock.com/pricing","title":"OnTheClock Pricing","publisher":"vendor","quote":"Even better pricing for nonprofits","supports":"nonprofit pricing"},{"id":"s15","url":"https://www.ontheclock.com/pricing","title":"OnTheClock Pricing","publisher":"vendor","quote":"Contact Us For Your Discount","supports":"discount on request"},{"id":"s16","url":"https://www.ontheclock.com/pricing","title":"OnTheClock Pricing","publisher":"vendor","quote":"For businesses with more than 100 employees","supports":"the Enterprise plan's size threshold and contact-sales pricing"},{"id":"s17","url":"https://www.ontheclock.com/pricing","title":"OnTheClock Pricing","publisher":"vendor","quote":"monthly check draft, and annual invoice","supports":"annual invoice as a payment option"},{"id":"s18","url":"https://www.ontheclock.com/","title":"OnTheClock home page","publisher":"vendor","quote":"pay only for the employees who use OnTheClock each month","supports":"per-employee billing"},{"id":"s19","url":"https://www.ontheclock.com/saas-agreement","title":"OnTheClock SaaS Agreement","publisher":"vendor","quote":"Administrators of Customer's account are solely responsible for properly canceling Customer's account.","supports":"administrators cancel the account"},{"id":"s20","url":"https://www.ontheclock.com/saas-agreement","title":"OnTheClock SaaS Agreement","publisher":"vendor","quote":"If the Customer terminates their account before the end of the billing period and the date of termination is on or after","supports":"the on-or-after-the-14th rule (Section 6.3)"},{"id":"s21","url":"https://www.ontheclock.com/saas-agreement","title":"OnTheClock SaaS Agreement","publisher":"vendor","quote":"and their access to the Services will be terminated immediately.","supports":"access ends immediately"},{"id":"s22","url":"https://www.ontheclock.com/help/billing-cycle","title":"OnTheClock Help: Billing and Payment","publisher":"vendor","quote":"Only administrators have access to billing settings and payment methods.","supports":"only administrators reach billing"},{"id":"s23","url":"https://www.ontheclock.com/help/billing-cycle","title":"OnTheClock Help: Billing and Payment","publisher":"vendor","quote":"Administrators can manage billing by navigating to Settings → Billing Info","supports":"the Settings, then Billing Info path"},{"id":"s24","url":"https://www.ontheclock.com/saas-agreement","title":"OnTheClock SaaS Agreement","publisher":"vendor","quote":"with a duplicate copy sent via registered mail to the following address:","supports":"formal notices need a registered-mail copy"},{"id":"s25","url":"https://www.ontheclock.com/saas-agreement","title":"OnTheClock SaaS Agreement","publisher":"vendor","quote":"OnTheClock.com LLC, 19176 Hall Road, Suite 260 Clinton Township, MI 48038; Attention: Legal.","supports":"the notice mailing address"},{"id":"s26","url":"https://www.ontheclock.com/saas-agreement","title":"OnTheClock SaaS Agreement","publisher":"vendor","quote":"Customer will be automatically charged at the end of each month for their subscription to the Services.","supports":"billing at the end of each month"},{"id":"s27","url":"https://www.ontheclock.com/help/refunds","title":"OnTheClock Refund Policy","publisher":"vendor","quote":"Trial accounts are not required to provide a credit card number until the trial period ends.","supports":"trials need no card until they end"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["The button names on the Billing Info screen and any cancellation confirmation (an email or a status) aren't documented in OnTheClock's help","What you're billed when you cancel before the 14th of the month isn't spelled out in the SaaS Agreement","Cancellation terms for Enterprise agreements aren't on the public pages","OnTheClock's help doesn't document exporting your data before cancelling"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Re-checked the route against SaaS Agreement section 6.3 and the Billing and Payment help article","Added the menu path (Settings, then Billing Info) and that only administrators can cancel","Effective: access ends immediately; corrected the full-month rule to cancelling on or after the 14th of the month","Formal notices: added the registered-mail copy and the mailing address","Nonprofit discount: removed education and government, which the pricing page doesn't mention"]}},"page":"https://stackcut.io/cancel/ontheclock","json":"https://stackcut.io/exits/ontheclock.json","evidence":{"packet_revision":"e39809520dc80fa98d38347d5e5a5b849dd6fe03f3b95a6a7b431aa23644fd7d","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"ontheclock--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"ontheclock--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"ooma","name":"Ooma","category":"communication","website":"https://www.ooma.com","domains":["ooma.com"],"summary":"Ooma is cancelled through Customer Care by phone: 1-888-711-6662 for home phone (Basic, Premier), 1-866-939-6662 for Ooma Office. Service ends at the end of the billing period. Port your number out first, or it may be reassigned. Ooma Office fixed terms need written notice 90 days before they end.","routes":[{"channel":"direct_web","label":"Home phone: Basic and Premier","applies_to":"Ooma residential service (Ooma Telo Basic, Premier and other add-ons) billed by Ooma","who":"The account holder","method":"phone","start_url":"https://www.ooma.com/contact/","steps":[{"do":"If you want to keep your phone number, port it to your new provider before the service ends","expect":null},{"do":"Call Ooma Customer Care at 1-888-711-6662 (weekdays 5am to 5pm, weekends 8am to 5pm Pacific) and ask to cancel Premier or terminate the service","expect":null},{"do":"Within 30 days of buying the device from Ooma? Ask on the same call for a return authorization number, then return the device in original condition within 14 days of terminating","expect":null}],"confirm_by":null,"effective":"At the end of the current billing period; the request counts as given only after a processing period of at least five business days","notice":"Ooma's Terms: a minimum processing period of five business days before the request is deemed given","refund":"Prepaid fees, including prepaid subscription fees, are non-refundable. Equipment bought from Ooma can be returned for a refund within 30 days of purchase if you also terminate the account within those 30 days","fees":"Some services, including rentals, may carry an early termination fee; taxes and fees incurred before termination stay due","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s29","s30","s34"]},{"channel":"direct_web","label":"Ooma Office, month to month","applies_to":"Ooma Office plans, including Ooma Office for Mobile, on the default month-to-month basis","who":"The business account holder","method":"phone","start_url":"https://www.ooma.com/contact/","steps":[{"do":"Port your business numbers to the new provider first if you want to keep them","expect":null},{"do":"Call Ooma Office Customer Care at 1-866-939-6662 (24/7) and ask to cancel the service","expect":null},{"do":"Within the 30-day money-back window, also return hardware bought from Ooma in its original packaging, following Customer Care's instructions","expect":null}],"confirm_by":null,"effective":"At the end of the current billing period; the request counts as given only after a processing period of at least five business days","notice":"Ooma Office Terms: a minimum processing period of five business days before the request is deemed given","refund":"Prepaid fees are non-refundable. New customers can cancel and return equipment under the 30-day money-back guarantee; shipping isn't refunded, and hardware from a third-party reseller is refunded by the reseller","fees":"Taxes and fees incurred before the effective date of termination stay due","source_ids":["s13","s14","s15","s16","s17","s18","s19","s20","s21","s22","s32","s33","s35"]},{"channel":"sales_contract","label":"Ooma Office fixed-term engagements","applies_to":"Ooma Office customers who committed to a fixed or minimum service term (Sales Quote)","who":"The customer, in writing","method":"email","start_url":null,"steps":[{"do":"Check your Sales Quote for the end date of the current term","expect":null},{"do":"Send written notice of termination at least 90 days before the term ends, by email to customeradvocate@ooma.com (or by mail to Ooma's Billing Department)","expect":null}],"confirm_by":null,"effective":"At the end of the current initial or renewal term","notice":"Written notice no later than 90 days before the end of the initial or renewal term; otherwise the term renews for the same length","refund":"Prepaid fees are non-refundable","fees":"Ending early costs an Early Termination Fee equal to all fees and charges that would have been due through the end of the current term","source_ids":["s15","s23","s24","s25","s26","s19"]}],"pay_less":[{"type":"downgrade","what":"Drop Premier ($9.99 a month) and keep Basic home phone service, which costs $0.00 a month: you pay only monthly taxes and fees","evidence":"documented","source_ids":["s27","s28","s31"]}],"export":[],"after_cancel":{"access_until":"The end of the current billing period","data_kept":"Not stated","you_lose":["Your phone number, which may be reassigned once service ends unless you port it out first","Premier or Ooma Office features and calling"]},"agent_notes":{"sign_in_needed":false,"phone_or_chat_only":true,"retention_step":null,"tips":["No online cancel is documented: termination requests go to Customer Care","Port numbers out before cancelling; after termination the number may be reassigned","Premier's free trial (60 days on activation) turns into a paid subscription unless cancelled before it ends","Ooma Office fixed terms renew automatically unless written notice arrives 90 days before the end, and ending early costs the rest of the term","Returning equipment for a refund needs a return authorization number from Customer Care and termination within 30 days of purchase","Ooma Office hardware bought from a reseller goes back to the reseller, but you must still call Ooma Customer Care to cancel the service, or charges may continue"]},"sources":[{"id":"s1","url":"https://www.ooma.com/contact/","title":"Contact Ooma","publisher":"vendor","quote":"1-888-711-OOMA(6662)","supports":"the residential Customer Care number"},{"id":"s2","url":"https://www.ooma.com/legal/residential-terms-and-conditions/","title":"Terms and Conditions for Residential Customers","publisher":"vendor","quote":"Service termination requests must be directed to Ooma's Customer Care Department as directed on our website.","supports":"cancelling goes through Customer Care"},{"id":"s3","url":"https://www.ooma.com/legal/residential-terms-and-conditions/","title":"Terms and Conditions for Residential Customers","publisher":"vendor","quote":"Your request will be deemed given after a minimum processing period of five (5) business days","supports":"the five-business-day processing period"},{"id":"s4","url":"https://www.ooma.com/legal/residential-terms-and-conditions/","title":"Terms and Conditions for Residential Customers","publisher":"vendor","quote":"Your termination will not become effective until the end of your current billing period","supports":"when it takes effect"},{"id":"s5","url":"https://www.ooma.com/legal/residential-terms-and-conditions/","title":"Terms and Conditions for Residential Customers","publisher":"vendor","quote":"You will remain liable for any taxes or fees incurred by you prior to the effective date","supports":"what stays payable"},{"id":"s6","url":"https://www.ooma.com/legal/residential-terms-and-conditions/","title":"Terms and Conditions for Residential Customers","publisher":"vendor","quote":"Pre-paid fees, including pre-paid rental and subscription fees, are non-refundable","supports":"no refund of prepaid fees"},{"id":"s7","url":"https://www.ooma.com/legal/residential-terms-and-conditions/","title":"Terms and Conditions for Residential Customers","publisher":"vendor","quote":"Some Services, including rental services, may be subject to an early termination fee","supports":"possible early termination fees"},{"id":"s8","url":"https://www.ooma.com/legal/residential-terms-and-conditions/","title":"Terms and Conditions for Residential Customers","publisher":"vendor","quote":"Equipment purchased from Ooma may be returned for a refund within 30 days of your purchase","supports":"the 30-day equipment refund"},{"id":"s9","url":"https://www.ooma.com/legal/residential-terms-and-conditions/","title":"Terms and Conditions for Residential Customers","publisher":"vendor","quote":"obtain a valid return authorization number from our customer care department prior to returning the Equipment to us by calling 888-711-6662","supports":"return authorization by phone"},{"id":"s10","url":"https://www.ooma.com/legal/residential-terms-and-conditions/","title":"Terms and Conditions for Residential Customers","publisher":"vendor","quote":"return the Equipment no later than 14 days after you terminate your Ooma account, in original condition","supports":"the return deadline"},{"id":"s11","url":"https://www.ooma.com/legal/residential-terms-and-conditions/","title":"Terms and Conditions for Residential Customers","publisher":"vendor","quote":"Residential Add-On Services are typically provided on a month-to-month basis, but may also be sold as pre-paid subscriptions for a minimum service term.","supports":"Premier and add-ons are monthly or prepaid"},{"id":"s12","url":"https://www.ooma.com/legal/residential-terms-and-conditions/","title":"Terms and Conditions for Residential Customers","publisher":"vendor","quote":"The phone number assigned to your account may be re-assigned if your Services are terminated under this Agreement.","supports":"the number may be reassigned"},{"id":"s13","url":"https://www.ooma.com/contact/","title":"Contact Ooma","publisher":"vendor","quote":"1-866-939-OOMA(6662)","supports":"the Ooma Office Customer Care number"},{"id":"s14","url":"https://www.ooma.com/legal/ooma-office-terms-and-conditions/","title":"Terms and Conditions for Ooma Office","publisher":"vendor","quote":"termination requests must be directed to Ooma's Customer Care Department as directed on our website.","supports":"Office cancelling goes through Customer Care"},{"id":"s15","url":"https://www.ooma.com/legal/ooma-office-terms-and-conditions/","title":"Terms and Conditions for Ooma Office","publisher":"vendor","quote":"Your Ooma Office plan is a subscription-based Service and will be provided on a month-to-month basis unless you commit to a fixed and/or minimum service term.","supports":"month to month by default"},{"id":"s16","url":"https://www.ooma.com/legal/ooma-office-terms-and-conditions/","title":"Terms and Conditions for Ooma Office","publisher":"vendor","quote":"Your termination will not become effective until the end of your current billing period.","supports":"when Office termination takes effect"},{"id":"s17","url":"https://www.ooma.com/legal/ooma-office-terms-and-conditions/","title":"Terms and Conditions for Ooma Office","publisher":"vendor","quote":"You will remain liable for any taxes or fees incurred by you prior to the effective date of termination.","supports":"what stays payable"},{"id":"s18","url":"https://www.ooma.com/small-business-phone-systems/account/30-day-money-back-guarantee-for-ooma-office-and-ooma-office-for-mobile/","title":"30-Day Money Back Guarantee for Ooma Office and Ooma Office for Mobile","publisher":"vendor","quote":"You must also contact our Customer Care team to cancel your service.","supports":"reseller buyers must still call Customer Care to cancel"},{"id":"s19","url":"https://www.ooma.com/legal/ooma-office-terms-and-conditions/","title":"Terms and Conditions for Ooma Office","publisher":"vendor","quote":"Pre-paid fees, including pre-paid rental and subscription fees, are non-refundable.","supports":"no refund of prepaid fees"},{"id":"s20","url":"https://www.ooma.com/small-business-phone-systems/account/30-day-money-back-guarantee-for-ooma-office-and-ooma-office-for-mobile/","title":"30-Day Money Back Guarantee for Ooma Office and Ooma Office for Mobile","publisher":"vendor","quote":"Ooma cannot refund shipping costs","supports":"shipping isn't refunded"},{"id":"s21","url":"https://www.ooma.com/small-business-phone-systems/account/30-day-money-back-guarantee-for-ooma-office-and-ooma-office-for-mobile/","title":"30-Day Money Back Guarantee for Ooma Office and Ooma Office for Mobile","publisher":"vendor","quote":"Ooma cannot issue a refund for hardware that was purchased through a third-party reseller","supports":"reseller hardware"},{"id":"s22","url":"https://www.ooma.com/small-business-phone-systems/account/30-day-money-back-guarantee-for-ooma-office-and-ooma-office-for-mobile/","title":"30-Day Money Back Guarantee for Ooma Office and Ooma Office for Mobile","publisher":"vendor","quote":"Failure to contact our Customer Care team may result in charges to your account.","supports":"charges continue until Customer Care cancels"},{"id":"s23","url":"https://www.ooma.com/legal/ooma-office-terms-and-conditions/","title":"Terms and Conditions for Ooma Office","publisher":"vendor","quote":"your Fixed-Term Engagement will thereafter automatically renew for renewal terms equal in length to your initial term","supports":"fixed terms auto-renew"},{"id":"s24","url":"https://www.ooma.com/legal/ooma-office-terms-and-conditions/","title":"Terms and Conditions for Ooma Office","publisher":"vendor","quote":"unless you provide notice of termination in writing no later than 90 days prior to end of your initial term","supports":"the 90-day written notice"},{"id":"s25","url":"https://www.ooma.com/legal/ooma-office-terms-and-conditions/","title":"Terms and Conditions for Ooma Office","publisher":"vendor","quote":"is equal to all fees and charges which would otherwise have been due at the end of your current Service","supports":"the early termination fee"},{"id":"s26","url":"https://www.ooma.com/legal/ooma-office-terms-and-conditions/","title":"Terms and Conditions for Ooma Office","publisher":"vendor","quote":"Notices to Ooma will be deemed given personally if delivered by e-mail to customeradvocate@ooma.com","supports":"where to send written notice"},{"id":"s27","url":"https://www.ooma.com/home-phone-service/premier/","title":"Ooma Premier","publisher":"vendor","quote":"All you pay are monthly taxes and fees.","supports":"Basic service has no monthly charge"},{"id":"s28","url":"https://www.ooma.com/home-phone-service/premier/","title":"Ooma Premier","publisher":"vendor","quote":"$9.99/mo","supports":"Premier's price"},{"id":"s29","url":"https://www.ooma.com/home-phone-service/premier/","title":"Ooma Premier","publisher":"vendor","quote":"Get a free, 60-day trial upon activation of Ooma Telo.","supports":"Premier's free trial"},{"id":"s30","url":"https://www.ooma.com/legal/residential-terms-and-conditions/","title":"Terms and Conditions for Residential Customers","publisher":"vendor","quote":"will automatically convert to a paid subscription unless you cancel your trial prior to the end of the trial period","supports":"trials convert to paid"},{"id":"s31","url":"https://www.ooma.com/home-phone-service/premier/","title":"Ooma Premier","publisher":"vendor","quote":"$0.00/mo","supports":"Basic service's monthly price"},{"id":"s32","url":"https://www.ooma.com/legal/ooma-office-terms-and-conditions/","title":"Terms and Conditions for Ooma Office","publisher":"vendor","quote":"The phone number assigned to your account may be re-assigned if your Services are terminated under this Agreement.","supports":"Office numbers may be reassigned"},{"id":"s33","url":"https://www.ooma.com/legal/ooma-office-terms-and-conditions/","title":"Terms and Conditions for Ooma Office","publisher":"vendor","quote":"Your request will be deemed given after a minimum processing period of five (5) business days.","supports":"the five-business-day processing period for Ooma Office"},{"id":"s34","url":"https://www.ooma.com/contact/","title":"Contact Ooma","publisher":"vendor","quote":"Weekdays 5am-5pm PST, Weekends 8am-5pm PST","supports":"residential Customer Care hours"},{"id":"s35","url":"https://www.ooma.com/contact/","title":"Contact Ooma","publisher":"vendor","quote":"24/7","supports":"Ooma Office Customer Care hours"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Ooma publishes no help article on cancelling; the routes rest on its Terms, its contact page and the Ooma Office money-back page","Whether Premier can be cancelled online in My Ooma isn't documented","Who on an Ooma Office account may cancel isn't documented, and Ooma's tier article covers upgrades only, not downgrades","How to cancel service on equipment bought from a retailer, and how long account data is kept, aren't documented"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked the residential and Ooma Office Terms, the contact page, the Ooma Office money-back page and the Premier page; every quoted fact confirmed","Ooma Office month-to-month route: added the Terms' five-business-day processing period (s33), which applies to Office as well as home phone","Added Customer Care hours to the phone steps (s34, s35)","Checked Ooma Office's account articles: none covers cancelling, and the tier article covers upgrades only","Rewrote the not-confirmed notes for readers"]}},"page":"https://stackcut.io/cancel/ooma","json":"https://stackcut.io/exits/ooma.json","evidence":{"packet_revision":"1fe2d39b3bf2a75b452a4a02c015b5ec07f7ed829ef92cbe7e63a16c9a56e287","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"ooma--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"ooma--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"ooma--sales-contract--r3","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"openai_api","name":"OpenAI API","category":"developer_tools","website":"https://platform.openai.com","domains":["platform.openai.com","openai.com"],"summary":"Cancel the API billing plan from the organization's Billing overview (Cancel plan). Usage-billed accounts keep API access to month end, and cancelling doesn't refund prepaid credits or clear unpaid usage, so stop sending requests to stop charges.","routes":[{"channel":"direct_web","label":"Pay-as-you-go API billing","applies_to":"API organizations on pay-as-you-go billing, paid by card, by monthly invoice or with prepaid credits (not Enterprise Order Forms)","who":"A user with permission to manage billing for the API organization","method":"self_serve","start_url":"https://platform.openai.com/account/billing","steps":[{"do":"Open the Billing overview of the API organization you want to cancel","expect":"Cancel plan or Cancel billing plan"},{"do":"Select Cancel plan or Cancel billing plan, whichever appears","expect":"The cancellation details"},{"do":"Review the cancellation details, then select Cancel plan to confirm","expect":null}],"confirm_by":null,"effective":"You can still use the API Platform. Accounts billed after usage keep API access until the end of the current calendar month, so stop sending requests to avoid more charges. Prepaid accounts can keep using their remaining credits","notice":null,"refund":"Cancelling doesn't automatically refund charges already accrued this billing month; refund eligibility is reviewed separately. Purchased credits are non-refundable unless required by law or contract, or an approved exception applies, and cancelling doesn't make them refundable","fees":"Cancelling doesn't clear unpaid usage. Card payers may still be charged for outstanding usage, and monthly-invoiced accounts may get a final invoice for the current month","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s10","s13","s26","s27","s28","s29","s30","s31","s32"]},{"channel":"sales_contract","label":"Enterprise API on an Order Form (invoiced)","applies_to":"Enterprise API customers billed by invoice under an Order Form or custom agreement","who":"The customer organization, through the contact its agreement names","method":"contact_sales","start_url":null,"steps":[{"do":"Read the Order Form to see whether the Services auto renew and how long the Renewal Term is","expect":null},{"do":"Send notice of non-renewal to OpenAI Legal at contract-notices@openai.com (the agreement also lists a postal copy address) at least thirty days before the next Renewal Term starts","expect":null}],"confirm_by":null,"effective":"At the end of the current term, if non-renewal notice is given in time","notice":"At least thirty days before the start of the next Renewal Term. A separate right to end the agreement with thirty days' written notice applies only after OpenAI notifies a material reduction in functionality, and must be used within five business days of that notice","refund":"Fees are non-refundable except as required by law or as otherwise specifically permitted in the Agreement","fees":"If the agreement ends, any unpaid minimum commitment on the Order Form becomes immediately due, except when the customer terminates for cause","source_ids":["s14","s15","s16","s17","s18","s37","s38"]}],"pay_less":[{"type":"discount_program","what":"Use the Batch API for work that can wait: it saves 50% on inputs and outputs, with tasks run asynchronously over 24 hours","evidence":"documented","source_ids":["s42"]},{"type":"downgrade","what":"Use flex processing for non-urgent requests: lower costs in exchange for slower responses and occasional resource unavailability","evidence":"documented","source_ids":["s43"]}],"export":[{"data":"Monthly API activity and cost reports for an organization or project","how":"Sign in to the platform, select the organization or project and open Usage, choose the date range, click Export (top-right), pick Activity data or Cost data, then Download","format":"CSV","limits":"No row or size limits are stated. Dates and times are in UTC, and the file can take a few moments to generate","source_ids":["s19","s39","s40"]}],"after_cancel":{"access_until":"For usage-billed accounts, the end of the current calendar month. Prepaid accounts can keep using their remaining credits","data_kept":"Abuse monitoring logs are kept for up to 30 days by default, and objects saved through the API (such as files) are kept until you delete them. Under the Services Agreement, customer content is deleted within thirty days after termination, with exceptions. Account personal data you delete is removed within 30 days","you_lose":["Unused prepaid credits, which are not refunded (purchased credits also expire after 1 year)","API access for usage-billed accounts after the current calendar month"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancelling doesn't stop usage charges by itself: stop sending API requests. A monthly budget in billing settings stops requests, but it can be enforced late and overage is still owed","Cancelling doesn't clear unpaid usage, so check for an outstanding card charge or a final invoice","On prepaid billing, usage processed after credits run out can show as a negative balance, deducted from the next credit purchase","ChatGPT and the API platform are billed separately: cancelling one doesn't cancel the other","For help cancelling, use the Support chat widget in the Help Center"]},"sources":[{"id":"s1","url":"https://help.openai.com/en/articles/8156175-canceling-api-pay-as-you-go-service","title":"Canceling API pay-as-you-go service","publisher":"vendor","quote":"Select Cancel plan or Cancel billing plan, whichever appears.","supports":"the cancel option on the billing page"},{"id":"s2","url":"https://help.openai.com/en/articles/8156175-canceling-api-pay-as-you-go-service","title":"Canceling API pay-as-you-go service","publisher":"vendor","quote":"Go to that organization’s Billing overview.","supports":"where the flow starts"},{"id":"s3","url":"https://help.openai.com/en/articles/8156175-canceling-api-pay-as-you-go-service","title":"Canceling API pay-as-you-go service","publisher":"vendor","quote":"Review the cancellation details, then select Cancel plan to confirm.","supports":"the final confirm step"},{"id":"s4","url":"https://help.openai.com/en/articles/8156175-canceling-api-pay-as-you-go-service","title":"Canceling API pay-as-you-go service","publisher":"vendor","quote":"Before you begin, make sure you have permission to manage billing for the API organization you want to cancel.","supports":"who can cancel"},{"id":"s5","url":"https://help.openai.com/en/articles/8156175-canceling-api-pay-as-you-go-service","title":"Canceling API pay-as-you-go service","publisher":"vendor","quote":"For accounts billed after usage, API access continues until the end of the current calendar month.","supports":"when access ends for usage-billed accounts"},{"id":"s6","url":"https://help.openai.com/en/articles/8156175-canceling-api-pay-as-you-go-service","title":"Canceling API pay-as-you-go service","publisher":"vendor","quote":"Cancellation does not automatically refund charges already accrued during the current billing month.","supports":"refunds for usage already billed this month"},{"id":"s7","url":"https://help.openai.com/en/articles/8156175-canceling-api-pay-as-you-go-service","title":"Canceling API pay-as-you-go service","publisher":"vendor","quote":"Canceling your API billing plan does not clear unpaid usage charges.","supports":"unpaid usage still owed after cancelling"},{"id":"s8","url":"https://help.openai.com/en/articles/8156175-canceling-api-pay-as-you-go-service","title":"Canceling API pay-as-you-go service","publisher":"vendor","quote":"Canceling your plan does not independently make remaining credits refundable.","supports":"remaining prepaid credits are not refunded"},{"id":"s10","url":"https://help.openai.com/en/articles/8264644-setting-up-and-managing-prepaid-api-billing","title":"Setting up and managing prepaid API billing","publisher":"vendor","quote":"Credits are non-refundable unless required by law or contract, or an approved exception applies.","supports":"purchased credits are not refundable"},{"id":"s11","url":"https://help.openai.com/en/articles/8264644-setting-up-and-managing-prepaid-api-billing","title":"Setting up and managing prepaid API billing","publisher":"vendor","quote":"When a prepaid account runs out of credits, API requests begin returning a billing error.","supports":"what happens when prepaid credits run out"},{"id":"s12","url":"https://help.openai.com/en/articles/8264644-setting-up-and-managing-prepaid-api-billing","title":"Setting up and managing prepaid API billing","publisher":"vendor","quote":"Purchased credits expire after 1 year.","supports":"credit expiry"},{"id":"s13","url":"https://help.openai.com/en/articles/9039756-managing-billing-for-chatgpt-and-the-api-platform","title":"Managing billing for ChatGPT and the API platform","publisher":"vendor","quote":"API organization owners can view billing details in the API billing overview.","supports":"which role sees and manages API billing"},{"id":"s14","url":"https://openai.com/policies/services-agreement/","title":"OpenAI Services Agreement","publisher":"vendor","quote":"Renewal Terms, if any, and whether the Services auto renew, will be listed on the applicable Order Form.","supports":"auto-renewal is set by the Order Form"},{"id":"s15","url":"https://openai.com/policies/services-agreement/","title":"OpenAI Services Agreement","publisher":"vendor","quote":"Notice of non-renewal or scope reduction must be given at least thirty days before the start of the next Renewal Term.","supports":"the notice period for non-renewal"},{"id":"s16","url":"https://openai.com/policies/services-agreement/","title":"OpenAI Services Agreement","publisher":"vendor","quote":"Within five business days of receipt of this notice, Customer may choose to terminate the Agreement by providing thirty days written notice.","supports":"the written-notice termination right after OpenAI notifies a material reduction in functionality, and its five-business-day window (section 2.3)"},{"id":"s17","url":"https://openai.com/policies/services-agreement/","title":"OpenAI Services Agreement","publisher":"vendor","quote":"Fees are non-refundable except as required by law or as otherwise specifically permitted in the Agreement.","supports":"fees are not refundable"},{"id":"s18","url":"https://openai.com/policies/services-agreement/","title":"OpenAI Services Agreement","publisher":"vendor","quote":"OpenAI will delete all Customer Content from its systems within thirty days","supports":"customer content is deleted after termination"},{"id":"s19","url":"https://help.openai.com/en/articles/20001072-how-do-i-export-monthly-usage-details-from-the-api-usage-dashboard","title":"How do I export monthly usage details from the API Usage Dashboard?","publisher":"vendor","quote":"On the Usage page, click Export (top-right).","supports":"where the export starts"},{"id":"s20","url":"https://openai.com/api/pricing/","title":"OpenAI API pricing","publisher":"vendor","quote":"You can set a monthly budget in your billing settings, after which we’ll stop serving your requests.","supports":"a budget that stops requests"},{"id":"s21","url":"https://developers.openai.com/api/docs/guides/your-data","title":"Data controls in the OpenAI platform","publisher":"vendor","quote":"By default, abuse monitoring logs are generated for all API feature usage and retained for up to 30 days","supports":"how long API logs are kept"},{"id":"s22","url":"https://developers.openai.com/api/docs/guides/your-data","title":"Data controls in the OpenAI platform","publisher":"vendor","quote":"Objects that are not deleted via the API or dashboard are retained indefinitely.","supports":"saved objects are kept until deleted"},{"id":"s23","url":"https://developers.openai.com/api/docs/guides/your-data","title":"Data controls in the OpenAI platform","publisher":"vendor","quote":"data sent to the OpenAI API is not used to train or improve OpenAI models","supports":"API data is not used for training"},{"id":"s24","url":"https://openai.com/policies/privacy-policy/","title":"OpenAI Privacy Policy","publisher":"vendor","quote":"Once you choose to delete Personal Data, we will remove it from our systems within 30 days","supports":"deletion timing for account personal data"},{"id":"s26","url":"https://help.openai.com/en/articles/8156175-canceling-api-pay-as-you-go-service","title":"Canceling API pay-as-you-go service","publisher":"vendor","quote":"If your account receives monthly invoices, you may receive a final invoice for the current billing month.","supports":"a final invoice for monthly-invoiced accounts"},{"id":"s27","url":"https://help.openai.com/en/articles/8156175-canceling-api-pay-as-you-go-service","title":"Canceling API pay-as-you-go service","publisher":"vendor","quote":"If you pay by card, you may still be charged for outstanding usage after you cancel.","supports":"card payers can still be charged for outstanding usage"},{"id":"s28","url":"https://help.openai.com/en/articles/8156175-canceling-api-pay-as-you-go-service","title":"Canceling API pay-as-you-go service","publisher":"vendor","quote":"If you use prepaid billing, canceling your plan turns off automatic reloading.","supports":"cancelling turns off auto-reload"},{"id":"s29","url":"https://help.openai.com/en/articles/8156175-canceling-api-pay-as-you-go-service","title":"Canceling API pay-as-you-go service","publisher":"vendor","quote":"You can continue using your remaining credits.","supports":"prepaid credits stay usable after cancelling"},{"id":"s30","url":"https://help.openai.com/en/articles/8156175-canceling-api-pay-as-you-go-service","title":"Canceling API pay-as-you-go service","publisher":"vendor","quote":"Stop sending API requests if you do not want to incur additional usage charges.","supports":"stopping requests is what stops usage charges"},{"id":"s31","url":"https://help.openai.com/en/articles/8156175-canceling-api-pay-as-you-go-service","title":"Canceling API pay-as-you-go service","publisher":"vendor","quote":"Refund eligibility is reviewed separately.","supports":"refunds are reviewed separately"},{"id":"s32","url":"https://help.openai.com/en/articles/8156175-canceling-api-pay-as-you-go-service","title":"Canceling API pay-as-you-go service","publisher":"vendor","quote":"You can still access the API Platform after canceling your billing plan.","supports":"platform access after cancelling"},{"id":"s33","url":"https://help.openai.com/en/articles/8156175-canceling-api-pay-as-you-go-service","title":"Canceling API pay-as-you-go service","publisher":"vendor","quote":"If you need help canceling your API service, contact OpenAI Support using the chat widget in the Help Center.","supports":"help with cancelling comes through Support chat"},{"id":"s34","url":"https://help.openai.com/en/articles/8264644-setting-up-and-managing-prepaid-api-billing","title":"Setting up and managing prepaid API billing","publisher":"vendor","quote":"Usage processed during this delay can appear as a negative credit balance.","supports":"usage after credits run out can leave a negative balance"},{"id":"s35","url":"https://help.openai.com/en/articles/8264644-setting-up-and-managing-prepaid-api-billing","title":"Setting up and managing prepaid API billing","publisher":"vendor","quote":"API access may not stop immediately after your credits run out.","supports":"access can continue briefly after credits run out"},{"id":"s36","url":"https://help.openai.com/en/articles/9039756-managing-billing-for-chatgpt-and-the-api-platform","title":"Managing billing for ChatGPT and the API platform","publisher":"vendor","quote":"ChatGPT and the API platform have separate billing systems.","supports":"ChatGPT and API billing are separate"},{"id":"s37","url":"https://openai.com/policies/services-agreement/","title":"OpenAI Services Agreement","publisher":"vendor","quote":"Notices to OpenAI must be sent to OpenAI Legal at contract-notices@openai.com","supports":"where notices to OpenAI go"},{"id":"s38","url":"https://openai.com/policies/services-agreement/","title":"OpenAI Services Agreement","publisher":"vendor","quote":"any unpaid minimum commitment amounts set forth on the Order form will become immediately due","supports":"unpaid minimum commitments fall due on termination"},{"id":"s39","url":"https://help.openai.com/en/articles/20001072-how-do-i-export-monthly-usage-details-from-the-api-usage-dashboard","title":"How do I export monthly usage details from the API Usage Dashboard?","publisher":"vendor","quote":"Download usage or cost data as a CSV for reporting.","supports":"the export format"},{"id":"s40","url":"https://help.openai.com/en/articles/20001072-how-do-i-export-monthly-usage-details-from-the-api-usage-dashboard","title":"How do I export monthly usage details from the API Usage Dashboard?","publisher":"vendor","quote":"Usage dashboard dates/times are shown in UTC.","supports":"export times are in UTC"},{"id":"s41","url":"https://openai.com/api/pricing/","title":"OpenAI API pricing","publisher":"vendor","quote":"There may be a delay in enforcing the limit, and you are responsible for any overage incurred.","supports":"budgets can be enforced late; overage is still owed"},{"id":"s42","url":"https://openai.com/api/pricing/","title":"OpenAI API pricing","publisher":"vendor","quote":"Save 50% on inputs and outputs with the Batch API and run tasks asynchronously over 24 hours.","supports":"Batch API discount"},{"id":"s43","url":"https://openai.com/api/pricing/","title":"OpenAI API pricing","publisher":"vendor","quote":"Provides lower costs for requests in exchange for slower response times and occasional resource unavailability.","supports":"flex processing costs less"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["The cancellation article doesn't say whether a confirmation email is sent or what the Billing overview shows after cancelling","Closing an API account isn't documented on the help center; cancelling the billing plan is the documented step","Enterprise renewal length, minimum commitments and any early-exit terms are set in each customer's Order Form, which isn't public","The help pages don't describe removing a saved card after cancelling"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Billing route now also covers monthly-invoiced accounts: they may get a final invoice, and card payers may still be charged for outstanding usage","Refunds: eligibility is reviewed separately; cancelling turns off auto-reload and remaining credits stay usable","Enterprise route: notices go to contract-notices@openai.com; unpaid minimum commitments become due on termination; the five-business-day window quote now matches the agreement","Export steps and quote corrected to the article's wording; CSV format and UTC times added","Added Batch API (50% off) and flex processing as ways to pay less","Data kept: the privacy policy's 30-day deletion covers account personal data, not API content; added the agreement's thirty-day content deletion","Dropped an unsourced tip about outstanding charges blocking card removal; added that ChatGPT and API billing are separate","OpenAI's pages can't be read by our quote checker, so every quote was confirmed by reading the live page instead"]}},"page":"https://stackcut.io/cancel/openai_api","json":"https://stackcut.io/exits/openai_api.json","evidence":{"packet_revision":"76a81c9a4c243726858173b15e9d846525a8ff7421e29c071b6dab95cee3c46b","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"openai-api--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"openai-api--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"openphone","name":"Quo","category":"communication","website":"https://www.quo.com","domains":["quo.com","openphone.com"],"summary":"Quo (formerly OpenPhone): in Settings, open Plan & billing, scroll down, click Cancel Subscription, type Cancel and click Yes, cancel. The workspace stays active to the end of the billing period. Gotcha: port your numbers out first (they're held at most 30 days), and payments already made aren't refunded.","routes":[{"channel":"direct_web","label":"Cancel in the Quo app","applies_to":"Quo workspaces (Starter, Business or Scale) billed monthly or annually","who":"Whoever manages the workspace's billing on the Plan & billing page (Quo's help doesn't name the role)","method":"self_serve","start_url":null,"steps":[{"do":"First port out any numbers you want to keep (ask support to hold them during the port), and export contacts, call logs and messages","expect":null},{"do":"Click Settings in the left menu, then select Plan & billing under Workspace","expect":"Cancel Subscription, at the bottom of the page"},{"do":"Scroll to the bottom and click Cancel Subscription","expect":"a prompt to type Cancel"},{"do":"Type Cancel to confirm, then click Yes, cancel","expect":"a confirmation email"}],"confirm_by":"A confirmation email","effective":"The workspace stays fully active until the end of the current billing period","notice":null,"refund":"None: payments already made are non-refundable","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s25","s31","s32","s38","s39"]},{"channel":"sales_contract","label":"Order Form contracts","applies_to":"Subscriptions bought on a Quo Order Form, such as a contract arranged with sales","who":"The customer named on the Order Form","method":"contact_sales","start_url":null,"steps":[{"do":"Check the Order Form for the end of the current term: it renews automatically for a term of the same length","expect":null},{"do":"Send notice that you won't renew to Quo's contacts named on the Order Form, no later than 30 days before the term ends","expect":null},{"do":"You can also cancel at any time on the Plan & billing page, as for any Quo subscription","expect":null}],"confirm_by":null,"effective":"At the end of the Order Form term","notice":"No later than 30 days before the term expires; otherwise it renews for another term of the same length","refund":"All fees paid are non-refundable, unless agreed otherwise under Quo's Cancellation and Refund Policy","fees":null,"source_ids":["s11","s12","s13","s14","s40"]}],"pay_less":[{"type":"downgrade","what":"Move to a cheaper plan, such as Starter: downgrades are scheduled for your next renewal, and you keep the current plan's features until then","evidence":"documented","source_ids":["s15","s41"]},{"type":"seat_reduction","what":"Remove members you don't need: their access ends at once, the seat stays until the billing period ends, and Quo removes it at renewal so the next bill drops. You can fill the seat with a replacement at no extra charge","evidence":"documented","source_ids":["s16","s17"]},{"type":"annual_billing","what":"Annual billing lowers the per-user price (Starter is billed annually at $180 per user)","evidence":"documented","source_ids":["s18"]}],"export":[{"data":"Contacts (with names, numbers and custom properties), call logs and message logs","how":"A workspace Owner exports them under Settings, General","format":"CSV files","limits":"Only Owners can export. Call recordings, audio files, transcripts and AI summaries aren't included. The CSV files arrive by email within 24 hours, and the download link expires after 72 hours. Data is kept only 30 days after cancelling, so export first","source_ids":["s19","s20","s21","s22","s23","s24","s25","s26","s42","s43","s44"]},{"data":"All customer data","how":"Ask Quo for a complete download, before termination or within 30 days after it","format":null,"limits":"The Terms say Quo may provide it on request, and may delete the data 90 days after termination","source_ids":["s27","s28","s29"]}],"after_cancel":{"access_until":"The end of the current billing period","data_kept":"Workspace data is kept for 30 days after cancelling. The Terms allow Quo to delete customer data irretrievably 90 days after termination; a full download can be requested before, or within 30 days after, termination","you_lose":["Your Quo phone numbers, unless you port them out: they're held for at most 30 days after cancelling (the Terms say no more than 45 days after termination)","Call recordings and audio files, which the export doesn't include","Workspace data, 30 days after cancelling"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Port numbers out before cancelling: a completed port doesn't cancel the subscription, and you pay until the port completes","Ask support to hold your numbers while a port is in progress; Quo sends the details your new carrier needs within 24 to 48 business hours","Removing a member mid-cycle ends their access at once but doesn't lower the bill until renewal","If a payment fails, Quo retries 5 times, then cancels the subscription and keeps the numbers for 14 days","Quo says you never have to call to cancel: do it in the app"]},"sources":[{"id":"s1","url":"https://support.quo.com/core-concepts/administration/billing/managing-your-subscription","title":"Managing your subscription","publisher":"vendor","quote":"Navigate to Plan & billing page","supports":"where cancelling starts"},{"id":"s2","url":"https://support.quo.com/core-concepts/administration/billing/managing-your-subscription","title":"Managing your subscription","publisher":"vendor","quote":"Scroll to bottom and click Cancel Subscription","supports":"the Cancel Subscription button"},{"id":"s3","url":"https://support.quo.com/core-concepts/administration/billing/managing-your-subscription","title":"Managing your subscription","publisher":"vendor","quote":"Click Yes, cancel","supports":"the final confirm"},{"id":"s4","url":"https://support.quo.com/core-concepts/administration/billing/managing-your-subscription","title":"Managing your subscription","publisher":"vendor","quote":"Receive confirmation email","supports":"the confirmation email"},{"id":"s5","url":"https://support.quo.com/core-concepts/administration/billing/managing-your-subscription","title":"Managing your subscription","publisher":"vendor","quote":"Account remains active until billing period ends","supports":"when access ends"},{"id":"s6","url":"https://support.quo.com/core-concepts/administration/billing/managing-your-subscription","title":"Managing your subscription","publisher":"vendor","quote":"Payments already made are non-refundable","supports":"no refunds"},{"id":"s7","url":"https://support.quo.com/core-concepts/administration/billing/managing-your-subscription","title":"Managing your subscription","publisher":"vendor","quote":"Phone numbers held for 30 days maximum","supports":"how long numbers are held"},{"id":"s8","url":"https://support.quo.com/core-concepts/administration/billing/managing-your-subscription","title":"Managing your subscription","publisher":"vendor","quote":"Notify support to hold numbers during porting","supports":"holding numbers while porting"},{"id":"s9","url":"https://www.quo.com/pricing","title":"Quo pricing","publisher":"vendor","quote":"If you cancel your subscription, it will remain fully active until the end of your current billing cycle.","supports":"active until the billing cycle ends"},{"id":"s10","url":"https://www.quo.com/pricing","title":"Quo pricing","publisher":"vendor","quote":"You can easily cancel your subscription at any time through the Quo app in just a few clicks.","supports":"cancelling in the app"},{"id":"s11","url":"https://www.quo.com/terms","title":"Quo Terms of Service","publisher":"vendor","quote":"shall automatically renew for additional successive periods of equal duration to the Order Form Initial Term","supports":"Order Form auto-renewal"},{"id":"s12","url":"https://www.quo.com/terms","title":"Quo Terms of Service","publisher":"vendor","quote":"unless either party notifies the other party of such party's intention not to renew no later than thirty (30) days prior to the expiration","supports":"the 30-day non-renewal notice"},{"id":"s13","url":"https://www.quo.com/terms","title":"Quo Terms of Service","publisher":"vendor","quote":"Customer may terminate this Agreement and cancel its subscription at any time in accordance with the","supports":"cancelling at any time"},{"id":"s14","url":"https://www.quo.com/terms","title":"Quo Terms of Service","publisher":"vendor","quote":"all Fees paid are non-refundable and are not subject to set-off","supports":"fees are non-refundable"},{"id":"s15","url":"https://support.quo.com/core-concepts/administration/billing/managing-your-subscription","title":"Managing your subscription","publisher":"vendor","quote":"Downgrades are scheduled for your next renewal.","supports":"when a downgrade applies"},{"id":"s16","url":"https://support.quo.com/core-concepts/administration/billing/managing-your-subscription","title":"Managing your subscription","publisher":"vendor","quote":"When you remove a member mid-cycle, their access is revoked right away, but the seat itself stays on your subscription through the end of your current billing period.","supports":"removing a member mid-cycle"},{"id":"s17","url":"https://support.quo.com/core-concepts/administration/billing/managing-your-subscription","title":"Managing your subscription","publisher":"vendor","quote":"we'll automatically remove the seat from your subscription at renewal, so your bill drops the following period","supports":"when the bill drops"},{"id":"s18","url":"https://www.quo.com/pricing","title":"Quo pricing","publisher":"vendor","quote":"Billed annually at $180","supports":"the Starter annual price"},{"id":"s19","url":"https://support.quo.com/core-concepts/administration/export","title":"Export data","publisher":"vendor","quote":"Only workspace Owners can export data.","supports":"who can export"},{"id":"s20","url":"https://support.quo.com/core-concepts/administration/export","title":"Export data","publisher":"vendor","quote":"Data delivered as CSV files","supports":"the export format"},{"id":"s21","url":"https://support.quo.com/core-concepts/administration/export","title":"Export data","publisher":"vendor","quote":"All workspace contacts with names, numbers, and custom properties","supports":"contacts export"},{"id":"s22","url":"https://support.quo.com/core-concepts/administration/export","title":"Export data","publisher":"vendor","quote":"Complete call history with timestamps, duration, and participants","supports":"call log export"},{"id":"s23","url":"https://support.quo.com/core-concepts/administration/export","title":"Export data","publisher":"vendor","quote":"Full message history including conversation threads","supports":"message log export"},{"id":"s24","url":"https://support.quo.com/core-concepts/administration/export","title":"Export data","publisher":"vendor","quote":"Call recordings and audio files","supports":"what isn't exported"},{"id":"s25","url":"https://support.quo.com/core-concepts/administration/export","title":"Export data","publisher":"vendor","quote":"Export data before cancellation for permanent backup","supports":"export before cancelling"},{"id":"s26","url":"https://support.quo.com/core-concepts/administration/export","title":"Export data","publisher":"vendor","quote":"Data retained for 30 days after subscription cancellation","supports":"how long data is kept"},{"id":"s27","url":"https://www.quo.com/terms","title":"Quo Terms of Service","publisher":"vendor","quote":"Quo may make available to Customer a complete download of all Customer Data","supports":"a full download on request"},{"id":"s28","url":"https://www.quo.com/terms","title":"Quo Terms of Service","publisher":"vendor","quote":"within thirty (30) days after, the effective date of expiration or termination","supports":"the window to request it"},{"id":"s29","url":"https://www.quo.com/terms","title":"Quo Terms of Service","publisher":"vendor","quote":"Customer Data may be irretrievably deleted ninety (90) days after this Agreement is terminated or Customer's account is delinquent.","supports":"deletion after 90 days"},{"id":"s30","url":"https://www.quo.com/terms","title":"Quo Terms of Service","publisher":"vendor","quote":"Quo will retain each phone number under Customer's account for no more than forty-five (45) days after this Agreement is terminated or Customer's account is delinquent","supports":"numbers after termination"},{"id":"s31","url":"https://support.quo.com/core-concepts/administration/porting-out","title":"Porting out","publisher":"vendor","quote":"Port completion doesn't automatically cancel your subscription","supports":"porting doesn't cancel"},{"id":"s32","url":"https://support.quo.com/core-concepts/administration/porting-out","title":"Porting out","publisher":"vendor","quote":"You're responsible for charges until the port completes","supports":"charges during a port"},{"id":"s33","url":"https://support.quo.com/core-concepts/administration/porting-out","title":"Porting out","publisher":"vendor","quote":"Within 24 to 48 business hours, we'll send you the information your new carrier needs","supports":"port-out details"},{"id":"s34","url":"https://support.quo.com/core-concepts/administration/porting-out","title":"Porting out","publisher":"vendor","quote":"Transfer typically takes 1-14 days","supports":"how long a port takes"},{"id":"s35","url":"https://support.quo.com/core-concepts/administration/billing/managing-your-subscription","title":"Managing your subscription","publisher":"vendor","quote":"5 retry attempts","supports":"failed-payment retries"},{"id":"s36","url":"https://support.quo.com/core-concepts/administration/billing/managing-your-subscription","title":"Managing your subscription","publisher":"vendor","quote":"14-day number retention","supports":"numbers after a failed payment"},{"id":"s37","url":"https://www.quo.com/pricing","title":"Quo pricing","publisher":"vendor","quote":"Unlike our competitors, we won't make you call us just to cancel your subscription.","supports":"no phone call needed"},{"id":"s38","url":"https://support.quo.com/core-concepts/administration/billing/managing-your-subscription","title":"Managing your subscription","publisher":"vendor","quote":"Click Settings from left menu","supports":"opening Settings"},{"id":"s39","url":"https://support.quo.com/core-concepts/administration/billing/managing-your-subscription","title":"Managing your subscription","publisher":"vendor","quote":"Select Plan & billing under Workspace","supports":"where Plan & billing is"},{"id":"s40","url":"https://www.quo.com/terms","title":"Quo Terms of Service","publisher":"vendor","quote":"Notices must be sent to the contacts for each party set forth on the Order Form.","supports":"where Order Form notices go"},{"id":"s41","url":"https://support.quo.com/core-concepts/administration/billing/managing-your-subscription","title":"Managing your subscription","publisher":"vendor","quote":"You keep access to your current plan's features through the end of the billing period, and the new plan starts when that period ends.","supports":"a downgrade keeps current features until the period ends"},{"id":"s42","url":"https://support.quo.com/core-concepts/administration/export","title":"Export data","publisher":"vendor","quote":"Call transcripts and AI summaries","supports":"also not exported"},{"id":"s43","url":"https://support.quo.com/core-concepts/administration/export","title":"Export data","publisher":"vendor","quote":"CSV files delivered via email within 24 hours","supports":"how the export arrives"},{"id":"s44","url":"https://support.quo.com/core-concepts/administration/export","title":"Export data","publisher":"vendor","quote":"Download link expires after 72 hours","supports":"how long the download link lasts"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Quo's help doesn't say which workspace role can cancel","What happens to unused prepaid credits when you cancel isn't documented","Quo's help pages don't mention billing through the Apple App Store or Google Play","How to delete the workspace itself isn't covered in Quo's help center"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked every route fact against Quo's subscription, export and porting articles, its pricing page and its Terms: the cancel steps, confirmation email, access to the end of the period, no refunds, number holds and the 30-day Order Form notice are confirmed","Added where Plan & billing is: Settings in the left menu, then Plan & billing under Workspace (s38, s39); dropped that part of the open note","Order Form route: the Terms say notices go to the contacts on the Order Form (s40); dropped that open note and the unsupported 'keep a copy' advice","Export: transcripts and AI summaries aren't exported either, files arrive by email within 24 hours and the link expires after 72 hours (s42-s44); added the downgrade source (s41)","The Cancellation and Refund Policy the Terms refer to is this same subscription article; the typed Cancel confirmation is on that page but has no separate quote"]}},"delete_account":{"url":"https://support.openphone.com/hc/en-us/requests/new","difficulty":"hard","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/openphone","json":"https://stackcut.io/exits/openphone.json","evidence":{"packet_revision":"ea941eea1efe55ac966cfef6c866a97fec269b35c8ec3051f78550e331bd46b7","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"openphone--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"openphone--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"openrouter","name":"OpenRouter","category":"developer_tools","website":"https://openrouter.ai","domains":["openrouter.ai"],"summary":"To stop charges, turn off Auto Recharge on your account page, then delete the account (Settings, Manage Account, Security tab) or email support. Deletion can't be undone. Refund rules for unused credits conflict within the Terms, so ask before closing. Outstanding fees stay payable.","routes":[{"channel":"direct_web","label":"Delete the account in Settings","applies_to":"Any OpenRouter account, including one with prepaid credits","who":"The account owner, signed in","method":"self_serve","start_url":"https://openrouter.ai/docs/faq","steps":[{"do":"Go to the Settings page and click Manage Account","expect":"A modal with a Security tab"},{"do":"Select the Security tab and use the option there to delete your account","expect":null}],"confirm_by":null,"effective":"The account isn't accessible while the deletion is processed, and once confirmed it can't be cancelled or reversed","notice":null,"refund":"Refunds for unused credits may be requested within 24 hours of the purchase; after that, unused credits become non-refundable. Platform fees and cryptocurrency payments are never refunded. The Terms' termination clause separately promises a refund of remaining credits within 30 days (see the note below)","fees":"You remain obligated to pay all outstanding fees incurred before termination","source_ids":["s1","s2","s3","s4","s5","s13","s14","s22","s23","s25","s26","s28"]},{"channel":"direct_web","label":"Turn off Auto Recharge","applies_to":"Accounts that use Auto Recharge to buy credits automatically when the balance drops","who":"The account owner, signed in","method":"self_serve","start_url":null,"steps":[{"do":"Open your account page and find Auto Recharge","expect":null},{"do":"Update or cancel Auto Recharge","expect":null}],"confirm_by":null,"effective":"Stops future automatic purchases. Credits already bought stay usable until they expire; the Terms reserve the right to expire unused credits 365 days after purchase","notice":null,"refund":null,"fees":null,"source_ids":["s6","s19","s7"]},{"channel":"direct_web","label":"Close the account by email","applies_to":"Any OpenRouter account; the Terms name customer service as the way to terminate","who":"The account owner","method":"email","start_url":"https://openrouter.ai/terms","steps":[{"do":"Email customer service (the FAQ lists support@openrouter.ai for account and billing questions) asking to terminate your account","expect":null},{"do":"Confirm the request from the email OpenRouter sends to the address on your account","expect":null}],"confirm_by":"For deletion requests, OpenRouter emails the address on your account asking you to confirm","effective":"On termination. The Terms don't give a notice period for a customer closing an account, and once a deletion request is confirmed it can't be reversed","notice":null,"refund":"Credits remaining in your account upon termination are refunded to your original payment method within thirty (30) days of termination, except when OpenRouter terminates for a violation of the Terms","fees":"You remain obligated to pay all outstanding fees incurred before termination","source_ids":["s8","s10","s11","s20","s24","s25","s27","s28"]},{"channel":"sales_contract","label":"Enterprise agreement","applies_to":"Enterprise customers with invoicing or a separate agreement","who":"The customer organization","method":"contact_sales","start_url":"https://openrouter.ai/pricing","steps":[{"do":"Check your agreement for its term, renewal and notice rules, then contact OpenRouter (support@openrouter.ai handles account and billing questions)","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":"You remain obligated to pay all outstanding fees incurred before termination","source_ids":["s24","s25","s30"]}],"pay_less":[{"type":"free_plan","what":"Free plan with 25+ free models, limited to 50 requests a day","evidence":"documented","source_ids":["s17","s21"]},{"type":"discount_program","what":"Bring your own provider keys (BYOK): no fee on up to $25,000 of list-price inference a month, then a 5% fee","evidence":"documented","source_ids":["s18"]}],"export":[{"data":"A copy of the personal data OpenRouter holds about you","how":"Send a request by email to the address in the Privacy Policy; OpenRouter may ask you to verify your identity first","format":null,"limits":"The policy says the right to export applies only in certain cases","source_ids":["s29"]}],"after_cancel":{"access_until":"Not stated in the pages read. The account is inaccessible while a deletion request is processed","data_kept":"Uploaded files are kept until you delete them or close your account. When your account is deleted, your personal data is deleted unless it must be kept for regulatory, legal or business reasons. No retention period in days is given for prompts or logs, and prompts and completions are not logged by default","you_lose":["Unused credits, which are lost if you delete and later recreate your account","Uploaded files stored with OpenRouter, which are removed when you delete them or close the account"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Turn off Auto Recharge first. You can update or cancel it at any time from your account page","The Terms say credits left at termination are refunded within 30 days, but the Terms and FAQ also limit refunds of unused credits to 24 hours after purchase. Ask support@openrouter.ai which applies before you close","Deleting and recreating an account loses unused credits, so don't do it to clear a balance","Account deletion can't be reversed once confirmed, and outstanding fees stay payable"]},"sources":[{"id":"s1","url":"https://openrouter.ai/docs/faq","title":"OpenRouter FAQ","publisher":"vendor","quote":"Go to the Settings page and click Manage Account.","supports":"where to start deleting the account"},{"id":"s2","url":"https://openrouter.ai/docs/faq","title":"OpenRouter FAQ","publisher":"vendor","quote":"Note that unused credits will be lost and cannot be reclaimed if you delete and later recreate your account.","supports":"credits are lost on delete and recreate"},{"id":"s3","url":"https://openrouter.ai/docs/faq","title":"OpenRouter FAQ","publisher":"vendor","quote":"Refunds for unused Credits may be requested within twenty-four (24) hours from the time the transaction was processed.","supports":"24-hour refund window"},{"id":"s4","url":"https://openrouter.ai/docs/faq","title":"OpenRouter FAQ","publisher":"vendor","quote":"the platform fees are non-refundable.","supports":"platform fees are not refunded"},{"id":"s5","url":"https://openrouter.ai/docs/faq","title":"OpenRouter FAQ","publisher":"vendor","quote":"Note that cryptocurrency payments are never refundable.","supports":"crypto payments are not refunded"},{"id":"s6","url":"https://openrouter.ai/terms","title":"OpenRouter Terms","publisher":"vendor","quote":"You may update or cancel Auto Recharge at any time through your account page.","supports":"turning off Auto Recharge"},{"id":"s7","url":"https://openrouter.ai/terms","title":"OpenRouter Terms","publisher":"vendor","quote":"OpenRouter reserves the right to expire unused credits three hundred sixty-five (365) days after purchase.","supports":"credit expiry"},{"id":"s8","url":"https://openrouter.ai/terms","title":"OpenRouter Terms","publisher":"vendor","quote":"You may terminate your account at any time by contacting customer service at","supports":"closing the account through customer service"},{"id":"s10","url":"https://openrouter.ai/terms","title":"OpenRouter Terms","publisher":"vendor","quote":"any Credits remaining in your account upon termination will be refunded to you through your original payment method","supports":"credits refunded on termination"},{"id":"s11","url":"https://openrouter.ai/terms","title":"OpenRouter Terms","publisher":"vendor","quote":"within thirty (30) days of termination.","supports":"the 30-day refund window on termination"},{"id":"s13","url":"https://openrouter.ai/privacy","title":"OpenRouter Privacy Policy","publisher":"vendor","quote":"your account will no longer be accessible while we process your request.","supports":"access ends while deletion is processed"},{"id":"s14","url":"https://openrouter.ai/privacy","title":"OpenRouter Privacy Policy","publisher":"vendor","quote":"When your account is deleted, all associated personal data is deleted,","supports":"personal data is deleted with the account"},{"id":"s15","url":"https://openrouter.ai/privacy","title":"OpenRouter Privacy Policy","publisher":"vendor","quote":"Uploaded Files are retained by us until you delete them or close your account, subject to the exceptions described below.","supports":"uploaded files are kept until deleted or closed"},{"id":"s16","url":"https://openrouter.ai/docs/faq","title":"OpenRouter FAQ","publisher":"vendor","quote":"Prompt and completion are not logged by default.","supports":"prompts are not logged by default"},{"id":"s17","url":"https://openrouter.ai/pricing","title":"OpenRouter pricing","publisher":"vendor","quote":"25+ free models","supports":"the free models"},{"id":"s18","url":"https://openrouter.ai/pricing","title":"OpenRouter pricing","publisher":"vendor","quote":"$25,000 of list price inference / month with no fees, 5% fee after.","supports":"the BYOK threshold"},{"id":"s19","url":"https://openrouter.ai/docs/faq","title":"OpenRouter FAQ","publisher":"vendor","quote":"set up auto top up so that the balance is replenished when it gets below the set threshold.","supports":"what Auto Recharge does"},{"id":"s20","url":"https://openrouter.ai/terms","title":"OpenRouter Terms","publisher":"vendor","quote":"Except for OpenRouter's termination of your account for violation of these Terms,","supports":"the violation exception"},{"id":"s21","url":"https://openrouter.ai/pricing","title":"OpenRouter pricing","publisher":"vendor","quote":"50 requests/day","supports":"the free plan's request limit"},{"id":"s22","url":"https://openrouter.ai/docs/faq","title":"OpenRouter FAQ","publisher":"vendor","quote":"In the modal that opens, select the Security tab.","supports":"the Security tab in Manage Account"},{"id":"s23","url":"https://openrouter.ai/docs/faq","title":"OpenRouter FAQ","publisher":"vendor","quote":"You'll find an option there to delete your account.","supports":"the delete option"},{"id":"s24","url":"https://openrouter.ai/docs/faq","title":"OpenRouter FAQ","publisher":"vendor","quote":"For account and billing questions, please contact us at support@openrouter.ai.","supports":"the support address"},{"id":"s25","url":"https://openrouter.ai/terms","title":"OpenRouter Terms","publisher":"vendor","quote":"If you terminate your account, you remain obligated to pay all outstanding fees, if any, incurred prior to termination","supports":"fees remain after you close the account"},{"id":"s26","url":"https://openrouter.ai/terms","title":"OpenRouter Terms","publisher":"vendor","quote":"any unused Credits become non-refundable","supports":"credits become non-refundable after the 24-hour window"},{"id":"s27","url":"https://openrouter.ai/privacy","title":"OpenRouter Privacy Policy","publisher":"vendor","quote":"we will send an email to the email address linked to your account requesting that you confirm your deletion request.","supports":"a confirmation email for deletion requests"},{"id":"s28","url":"https://openrouter.ai/privacy","title":"OpenRouter Privacy Policy","publisher":"vendor","quote":"Once you confirm your request, this process cannot be canceled, undone, withdrawn, or reversed.","supports":"deletion can't be undone once confirmed"},{"id":"s29","url":"https://openrouter.ai/privacy","title":"OpenRouter Privacy Policy","publisher":"vendor","quote":"You may also have the right to export your information in certain cases.","supports":"exporting your information"},{"id":"s30","url":"https://openrouter.ai/pricing","title":"OpenRouter pricing","publisher":"vendor","quote":"Invoicing options","supports":"Enterprise invoicing"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["OpenRouter's Terms promise that credits left at termination are refunded within 30 days, while the Terms and FAQ also say unused credits are refundable only within 24 hours of purchase. Which applies when you close the account isn't confirmed","The FAQ doesn't describe the screens after the delete option in the Security tab, or whether deleting from Settings sends the same confirmation email as an emailed request","OpenRouter's FAQ names the Settings and account pages but doesn't give their addresses","Retention periods for prompts, logs and billing records after an account closes aren't stated","Whether a deleted account's unused credits can be recovered within a set period isn't stated","Enterprise agreement terms (length, renewal, notice, commitments) aren't public"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Delete route: the delete option is in Manage Account's Security tab; deletion can't be reversed once confirmed","Refunds: after the 24-hour window unused credits become non-refundable (the Terms say this too, alongside the 30-day termination refund)","Email route: added support@openrouter.ai from the FAQ and the confirmation email OpenRouter sends for deletion requests","Added an Enterprise agreement route (invoicing; terms aren't public) and a personal-data export request","Replaced a duplicated fees quote with the full Terms sentence"]}},"delete_account":{"url":"https://openrouter.ai/settings/preferences","difficulty":"medium","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/openrouter","json":"https://stackcut.io/exits/openrouter.json","evidence":{"packet_revision":"2d627616e958b8234a64152931dd2314a07487f26719d40e038a70fbd66c1213","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"openrouter--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"openrouter--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"openrouter--direct-web--r3","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"openrouter--sales-contract--r4","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"opus_clip","name":"OpusClip","category":"design_creative","website":"https://www.opus.pro","domains":["opus.pro"],"summary":"On the web, open the Dashboard, click the Crown icon to reach the subscription page, and cancel; it takes effect at the next billing cycle. iOS App Store subscriptions are cancelled in Apple's Settings. Gotcha: projects become inaccessible 3 days after the plan ends, so export clips first.","routes":[{"channel":"direct_web","applies_to":"OpusClip paid plans bought on the web (billed through Stripe)","who":"The account holder, signed in to OpusClip on the web","method":"self_serve","start_url":"https://clip.opus.pro/subscription","steps":[{"do":"Export the clips you want to keep (see export)","expect":null},{"do":"Open your Dashboard and click the Crown icon in the bottom-left sidebar","expect":"your subscription page"},{"do":"Choose to cancel your plan","expect":"A quick heads-up! By canceling, you'll lose some awesome features like:"},{"do":"Confirm that you want to cancel","expect":null}],"confirm_by":null,"effective":"At the start of the next billing cycle: you can use the subscription until the end of the current term, and it won't renew","notice":"Cancel in your account settings before the end of the current term to stop the next automatic renewal","refund":"No prorated refund for any part of the current subscription period","fees":null,"source_ids":["o6","o7","o8","o9","o10","o11","o21","o22","o23","o24"]},{"channel":"apple_app_store","applies_to":"Subscriptions bought in the OpusClip iOS app (billed by Apple)","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"On your iPhone, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions and find OpusClip in the list","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription","expect":null}],"confirm_by":"No Cancel button, or an expiration message in red text, means the subscription is already cancelled","effective":"The subscription stays active until the end of the current billing cycle","notice":null,"refund":"Refunds are processed by Apple, not OpusClip","fees":null,"source_ids":["o18","o19","o33","o34","o39","o40","ap1","ap2","o43"]}],"pay_less":[{"type":"downgrade","what":"Move from Pro Monthly to Starter with Change plan on the subscription page; it takes effect at the end of the billing cycle. Pro Yearly can't switch directly: cancel, then resubscribe on Starter","evidence":"documented","source_ids":["o13","o3","o5","o12"]},{"type":"seat_reduction","what":"With more than one pack, reduce the packs you buy each month with Add or remove packs/seats; it takes effect at the end of the billing cycle","evidence":"documented","source_ids":["o14","o5"]},{"type":"free_plan","what":"Switch to the Free plan (60 minutes of credits, watermarked videos). It's only allowed with under 30 minutes of credits left, and paid features end immediately","evidence":"documented","source_ids":["o15","o16","o17"]},{"type":"annual_billing","what":"Yearly plans give cheaper credits that last 12 months, against a 60-day limit on monthly plans","evidence":"documented","source_ids":["o26"]}],"export":[{"data":"Clips and projects","how":"Make your edits and export the clips you want before the projects expire; Pro users can instead save projects to cloud storage","format":null,"limits":"Projects expire 30 days after creation on Starter and Pro (3 days on Free); after cancelling, projects become inaccessible after 3 days. Expired projects are removed from My projects and can't be recovered. Pro includes 100GB of cloud storage","source_ids":["o29","o30","o31","o28","o2","o44","o45"]}],"after_cancel":{"access_until":"The end of the current billing period","data_kept":"Projects become inaccessible 3 days after the plan ends, and expired projects can't be recovered; the Terms say account termination may destroy content associated with the account","you_lose":["More credits","Virality score","Watermark-free videos","Access to your projects, 3 days after the plan ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The cancel screen lists the features you'll lose and asks: Are you absolutely sure you want to cancel?","tips":["If you subscribed in the iOS app, Apple handles cancellation and refunds, not OpusClip","There's no pause option: cancel, then resubscribe when you come back","Free Pro trials turn into the Free Forever plan after 7 days, so there's nothing to cancel","Export clips before cancelling: projects become inaccessible 3 days after the plan ends"]},"sources":[{"id":"o2","url":"https://help.opus.pro/docs/article/plans-and-credits","title":"Plans","publisher":"vendor","quote":"After 3 days, your projects won't be accessible anymore.","supports":"projects become inaccessible after cancelling"},{"id":"o3","url":"https://help.opus.pro/docs/article/plans-and-credits","title":"Plans","publisher":"vendor","quote":"You can only downgrade a Pro Monthly account to a Starter plan.","supports":"only Pro Monthly can downgrade directly"},{"id":"o5","url":"https://help.opus.pro/docs/article/7285187-credit-related-questions","title":"Upgrade & Downgrade","publisher":"vendor","quote":"All downgrades happen at the end of the current billing cycle, so you can enjoy all the benefits of your current plan until then.","supports":"when downgrades take effect"},{"id":"o6","url":"https://help.opus.pro/docs/article/payments-and-billing-info","title":"Payments & Billing info","publisher":"vendor","quote":"Opus Clip processes subscription payments automatically via Stripe, using the credit card information you provide and in accordance with your chosen billing cycle.","supports":"web subscriptions are billed through Stripe"},{"id":"o7","url":"https://help.opus.pro/docs/article/plans-and-credits","title":"Plans","publisher":"vendor","quote":"You can easily cancel or downgrade your subscription from your Opus Clip subscription page.","supports":"where to cancel"},{"id":"o8","url":"https://help.opus.pro/docs/article/plans-and-credits","title":"Plans","publisher":"vendor","quote":"To access your subscription page, navigate to your Dashboard and click the Crown icon in the bottom left sidebar.","supports":"how to reach the subscription page"},{"id":"o9","url":"https://help.opus.pro/docs/article/plans-and-credits","title":"Plans","publisher":"vendor","quote":"Any changes will take effect at the start of the next billing cycle.","supports":"when cancelling takes effect"},{"id":"o10","url":"https://help.opus.pro/docs/article/plans-and-credits","title":"Plans","publisher":"vendor","quote":"Are you absolutely sure you want to cancel?","supports":"the confirm prompt"},{"id":"o11","url":"https://help.opus.pro/docs/article/plans-and-credits","title":"Plans","publisher":"vendor","quote":"A quick heads-up! By canceling, you'll lose some awesome features like:","supports":"the retention screen"},{"id":"o12","url":"https://help.opus.pro/docs/article/plans-and-credits","title":"Plans","publisher":"vendor","quote":"If you'd like to downgrade a Pro Yearly to a Starter plan, please first cancel your plan, and then resubscribe under a Starter plan.","supports":"Pro Yearly downgrades"},{"id":"o13","url":"https://help.opus.pro/docs/article/plans-and-credits","title":"Plans","publisher":"vendor","quote":"You can change from Pro plan to Starter plan by clicking on 'Change plan' button on the subscription page.","supports":"the Change plan button"},{"id":"o14","url":"https://help.opus.pro/docs/article/plans-and-credits","title":"Plans","publisher":"vendor","quote":"If you have more than one pack, you can also reduce the number of packs you purchase each month by clicking on the 'Add or remove packs/seats' button.","supports":"reducing packs"},{"id":"o15","url":"https://help.opus.pro/docs/article/plans-and-credits","title":"Plans","publisher":"vendor","quote":"If you don't want to continue your subscription, we also have a Free plan provided for you, and you will get 60 minutes of credits immediately when you do so.","supports":"the Free plan"},{"id":"o16","url":"https://help.opus.pro/docs/article/plans-and-credits","title":"Plans","publisher":"vendor","quote":"we won't allow you to change to Free plan unless you have less than 30 minutes of credits left.","supports":"the Free plan condition"},{"id":"o17","url":"https://help.opus.pro/docs/article/plans-and-credits","title":"Plans","publisher":"vendor","quote":"The change takes place immediately, which means that you will lose all your paid features when you downgrade to the Free plan.","supports":"a Free downgrade is immediate"},{"id":"o18","url":"https://help.opus.pro/docs/article/manage-subscription-iap","title":"Manage subscription through IAP (In-App Purchase)","publisher":"vendor","quote":"If you subscribed to OpusClip through the iOS App Store, all subscription management (downgrades, cancellations, renewals, refunds, etc.) is handled directly by Apple.","supports":"the App Store route"},{"id":"o19","url":"https://help.opus.pro/docs/article/manage-subscription-iap","title":"Manage subscription through IAP (In-App Purchase)","publisher":"vendor","quote":"Refunds are processed by Apple, not OpusClip.","supports":"App Store refunds"},{"id":"o20","url":"https://help.opus.pro/docs/article/pause-or-cancel-a-free-trial","title":"Pause or Cancel a Free Trial","publisher":"vendor","quote":"A Free Trial Pro Account will automatically convert to a Free Forever Account after 7 days.","supports":"trials need no cancelling"},{"id":"o21","url":"https://www.opus.pro/terms-of-service","title":"OpusClip Terms of Service","publisher":"vendor","quote":"any Paid Services you have signed up for will be automatically extended for successive renewal periods","supports":"automatic renewal"},{"id":"o22","url":"https://www.opus.pro/terms-of-service","title":"OpusClip Terms of Service","publisher":"vendor","quote":"you must cancel the applicable Paid Services through your account settings before the end of the recurring TERM","supports":"when to cancel"},{"id":"o23","url":"https://www.opus.pro/terms-of-service","title":"OpusClip Terms of Service","publisher":"vendor","quote":"you will not be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period","supports":"no prorated refunds"},{"id":"o24","url":"https://www.opus.pro/terms-of-service","title":"OpusClip Terms of Service","publisher":"vendor","quote":"you may use your Subscription until the end of your then-current term, and your Subscription will not be renewed","supports":"access until the end of the term"},{"id":"o25","url":"https://www.opus.pro/terms-of-service","title":"OpusClip Terms of Service","publisher":"vendor","quote":"Account termination may result in destruction of any Content associated with your account","supports":"content after account termination"},{"id":"o26","url":"https://help.opus.pro/docs/article/7285187-credit-related-questions","title":"Upgrade & Downgrade","publisher":"vendor","quote":"cheaper credits with a 12 month expiration, compared to the 60 day limit on monthly plans","supports":"yearly plans"},{"id":"o27","url":"https://help.opus.pro/docs/article/can-i-pause-my-active-subscription","title":"Can I Pause My Active Subscription?","publisher":"vendor","quote":"Unfortunately, at this time we do not offer the choice to pause your subscription.","supports":"no pause option"},{"id":"o28","url":"https://help.opus.pro/docs/article/saving-your-projects","title":"Saving Your Projects","publisher":"vendor","quote":"automatically removed from My projects page and can no longer be recovered","supports":"expired projects are gone"},{"id":"o29","url":"https://help.opus.pro/docs/article/saving-your-projects","title":"Saving Your Projects","publisher":"vendor","quote":"Make your edits and export the clip before expiration","supports":"export before expiry"},{"id":"o30","url":"https://help.opus.pro/docs/article/saving-your-projects","title":"Saving Your Projects","publisher":"vendor","quote":"Save it to cloud storage","supports":"saving projects to cloud storage"},{"id":"o31","url":"https://help.opus.pro/docs/article/saving-your-projects","title":"Saving Your Projects","publisher":"vendor","quote":"100GB of cloud storage","supports":"Pro cloud storage"},{"id":"o33","url":"https://help.opus.pro/docs/article/manage-subscription-iap","title":"Manage subscription through IAP (In-App Purchase)","publisher":"vendor","quote":"Tap Cancel Subscription","supports":"the App Store cancel step"},{"id":"o34","url":"https://help.opus.pro/docs/article/manage-subscription-iap","title":"Manage subscription through IAP (In-App Purchase)","publisher":"vendor","quote":"Find OpusClip in the list","supports":"finding the subscription"},{"id":"o36","url":"https://help.opus.pro/docs/article/plans-and-credits","title":"Plans","publisher":"vendor","quote":"Watermark-free videos","supports":"a feature you lose"},{"id":"o39","url":"https://help.opus.pro/docs/article/manage-subscription-iap","title":"Manage subscription through IAP (In-App Purchase)","publisher":"vendor","quote":"Open your iPhone Settings","supports":"the App Store first step"},{"id":"o40","url":"https://help.opus.pro/docs/article/manage-subscription-iap","title":"Manage subscription through IAP (In-App Purchase)","publisher":"vendor","quote":"Select Subscriptions","supports":"the App Store second step"},{"id":"ap1","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"Apple's cancel steps"},{"id":"ap2","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm an Apple cancellation"},{"id":"o41","url":"https://help.opus.pro/docs/article/plans-and-credits","title":"Plans","publisher":"vendor","quote":"Virality score","supports":"a feature you lose"},{"id":"o42","url":"https://help.opus.pro/docs/article/plans-and-credits","title":"Plans","publisher":"vendor","quote":"More credits","supports":"a feature you lose"},{"id":"o43","url":"https://help.opus.pro/docs/article/manage-subscription-iap","title":"Manage subscription through IAP (In-App Purchase)","publisher":"vendor","quote":"Your subscription will remain active until the end of the current billing cycle.","supports":"when an App Store cancellation takes effect"},{"id":"o44","url":"https://help.opus.pro/docs/article/saving-your-projects","title":"Saving Your Projects","publisher":"vendor","quote":"Pro plan: Projects expire 30 days after creation","supports":"projects expire even on paid plans"},{"id":"o45","url":"https://help.opus.pro/docs/article/saving-your-projects","title":"Saving Your Projects","publisher":"vendor","quote":"Free plan: Projects expire 3 days after creation","supports":"projects on the Free plan"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["The exact button names for cancelling on the subscription page, and how OpusClip confirms a cancellation, aren't documented","OpusClip's help covers only Apple in-app billing; whether its Android app sells subscriptions through Google Play isn't documented","How Business plans bought through OpusClip's sales team are cancelled isn't documented in its help center"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked the web and App Store routes, downgrade, Free plan, pause, trial, Terms and project-saving facts against OpusClip's help pages, Terms and Apple's page; all quotes found","App Store route: added when it ends (active to the end of the billing cycle, o43)","Export: projects expire 30 days after creation even on Starter and Pro (3 days on Free), so export early (o44, o45)","Added sources for the lost features listed on the cancel screen (o41, o42); rewrote the not-confirmed notes for readers"]}},"page":"https://stackcut.io/cancel/opus_clip","json":"https://stackcut.io/exits/opus_clip.json","evidence":{"packet_revision":"eaf798f8cc10353260dec94214ff9b5a63fa36d18953c01cd18b1ad2fd555d52","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"opus-clip--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"opus-clip--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"originality_ai","name":"Originality.ai","category":"ai_tools","website":"https://originality.ai","domains":["originality.ai"],"summary":"Open the cancel page in the Originality.ai app (Your Current plan), click cancel your subscription, finish the short survey, then Confirm and Cancel. Credits and features last until the period ends. Also uncheck Credit Topup, or a low balance can still trigger a charge. Fees are generally non-refundable.","routes":[{"channel":"direct_web","label":"Pro or Enterprise subscription","applies_to":"Originality.ai Pro and Enterprise subscriptions, monthly or annual, billed by Originality.ai","who":"The account holder, signed in","method":"self_serve","start_url":"https://app.originality.ai/home/credits/cancel-subscription","steps":[{"do":"Sign in, open the cancel page and go to Your Current plan","expect":null},{"do":"Click cancel your subscription","expect":"a short cancel survey"},{"do":"Finish the survey, then click Confirm and Cancel. If you don't see that button, the survey isn't finished","expect":null},{"do":"In your account settings, uncheck Credit Topup so you aren't billed when your balance runs low","expect":null}],"confirm_by":null,"effective":"Monthly credits and features stay available until the end of the current subscription period (a plan started November 5th stays active until December 4th)","notice":"Subscriptions renew automatically for each billing period until cancelled","refund":"Fees are non-refundable once paid unless the law, an order form or the refund policy says otherwise; cancelling doesn't refund past charges. Refunds for Pay-as-you-go, Pro and Enterprise plans may be granted at Originality.ai's discretion (service disruptions, billing errors or any other reason it sees fit): ask support. A processed refund makes all remaining credits expire","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s9","s11","s12","s13","s14","s15","s24","s27","s28"]},{"channel":"direct_web","label":"Ask support to cancel","applies_to":"Any Originality.ai subscription, for example when the cancel button doesn't appear","who":"The account holder","method":"chat","start_url":null,"steps":[{"do":"Sign in and open the support chatbox at the bottom right of the app","expect":null},{"do":"Ask support to cancel your subscription","expect":null}],"confirm_by":null,"effective":"Credits and features stay available until the end of the current subscription period","notice":"Subscriptions renew automatically for each billing period until cancelled","refund":"Fees are non-refundable once paid unless the law, an order form or the refund policy says otherwise","fees":null,"source_ids":["s10","s23","s2","s9","s12"]},{"channel":"direct_web","label":"Pay-as-you-go: turn off Credit Topup","applies_to":"Pay-as-you-go accounts (one-time credit purchases) that have Credit Topup turned on","who":"The account holder, signed in","method":"self_serve","start_url":null,"steps":[{"do":"Sign in, open your account settings and uncheck Credit Topup","expect":null}],"confirm_by":null,"effective":"No automatic credit purchases when your balance is low; credits you already bought stay until they expire","notice":null,"refund":"Credit purchases are non-refundable once paid, and used credits can't be refunded","fees":null,"source_ids":["s7","s8","s12","s20"]}],"pay_less":[{"type":"free_plan","what":"Basic is free with no subscription required: 60 credits (3 scans a day), renewing daily","evidence":"documented","source_ids":["s16","s17"]},{"type":"annual_billing","what":"Yearly billing costs less: Pro works out to $12.95 a month ($155.40 a year) against $14.95 billed monthly, and Enterprise to $136.58 a month ($1,638.96 a year) against $179. Fees are non-refundable once paid; refunds are only at Originality.ai's discretion","evidence":"documented","source_ids":["s18","s19","s12","s25","s26","s27"]},{"type":"downgrade","what":"Buy Pay-as-you-go credits with a one-time payment instead of a monthly plan; unused credits expire 2 years after purchase","evidence":"documented","source_ids":["s20"]}],"export":[],"after_cancel":{"access_until":"The end of the current subscription period","data_kept":"Originality.ai doesn't say how long scans are kept after cancelling; Scan History normally covers 30 days on Pay-as-you-go and Pro, and 365 days on Enterprise","you_lose":["Plan features and monthly credits at the end of the current period","Unused monthly credits, which expire after a month","All remaining credits in the account, if a refund is processed","Older scans in Scan History once they pass your plan's window"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"A short cancel survey appears after you click the cancel button; Confirm and Cancel appears only once the survey is finished","tips":["Uncheck Credit Topup as well: otherwise a low balance can still trigger a charge","If Confirm and Cancel never appears, finish the survey, or ask support in the chatbox to cancel for you","Pro and Enterprise credits expire monthly; Pay-as-you-go credits expire 2 years after purchase if unused","A refund wipes out every remaining credit in the account"]},"sources":[{"id":"s1","url":"https://help.originality.ai/en/article/how-to-cancel-your-monthly-subscription-132q2vy/","title":"How To Cancel Your Monthly Subscription","publisher":"vendor","quote":"You can cancel your monthly subscription at any time.","supports":"cancel any time"},{"id":"s2","url":"https://help.originality.ai/en/article/how-to-cancel-your-monthly-subscription-132q2vy/","title":"How To Cancel Your Monthly Subscription","publisher":"vendor","quote":"Once you cancel, your monthly credits and features will be available until the end of the current subscription.","supports":"when access ends"},{"id":"s3","url":"https://help.originality.ai/en/article/how-to-cancel-your-monthly-subscription-132q2vy/","title":"How To Cancel Your Monthly Subscription","publisher":"vendor","quote":"then by clicking on \"cancel your subscription\"","supports":"the cancel button in Your Current plan"},{"id":"s4","url":"https://help.originality.ai/en/article/how-to-cancel-your-monthly-subscription-132q2vy/","title":"How To Cancel Your Monthly Subscription","publisher":"vendor","quote":"You'll see a short cancel survey after you click the cancel button.","supports":"the cancel survey"},{"id":"s5","url":"https://help.originality.ai/en/article/how-to-cancel-your-monthly-subscription-132q2vy/","title":"How To Cancel Your Monthly Subscription","publisher":"vendor","quote":"Your subscription will be canceled after finishing the survey and clicking the \"Confirm and Cancel\" button.","supports":"the final confirm step"},{"id":"s6","url":"https://help.originality.ai/en/article/how-to-cancel-your-monthly-subscription-132q2vy/","title":"How To Cancel Your Monthly Subscription","publisher":"vendor","quote":"If you don't see this button, you haven't finished the survey.","supports":"the button appears only after the survey"},{"id":"s7","url":"https://help.originality.ai/en/article/how-to-cancel-your-monthly-subscription-132q2vy/","title":"How To Cancel Your Monthly Subscription","publisher":"vendor","quote":"Be sure to uncheck Credit Topup so you won't be billed if your balance is low.","supports":"Credit Topup can still charge you"},{"id":"s8","url":"https://help.originality.ai/en/article/how-to-cancel-your-monthly-subscription-132q2vy/","title":"How To Cancel Your Monthly Subscription","publisher":"vendor","quote":"You won't be billed again unless it's initiated by you.","supports":"no further billing after cancelling"},{"id":"s9","url":"https://originality.ai/terms-and-conditions","title":"Originality.ai Terms and Conditions","publisher":"vendor","quote":"Unless stated otherwise, subscriptions renew automatically for the applicable billing period until cancelled.","supports":"auto-renewal"},{"id":"s10","url":"https://originality.ai/terms-and-conditions","title":"Originality.ai Terms and Conditions","publisher":"vendor","quote":"You may cancel recurring subscriptions using the available Account controls or by contacting support.","supports":"cancelling in the account or through support"},{"id":"s11","url":"https://originality.ai/terms-and-conditions","title":"Originality.ai Terms and Conditions","publisher":"vendor","quote":"Cancellation stops future renewals but does not automatically refund prior charges.","supports":"no automatic refund on cancelling"},{"id":"s12","url":"https://originality.ai/terms-and-conditions","title":"Originality.ai Terms and Conditions","publisher":"vendor","quote":"Unless required by applicable law or expressly stated in an order form or supplemental refund policy, fees are non-refundable once paid","supports":"fees are non-refundable"},{"id":"s13","url":"https://originality.ai/refund-policy","title":"Originality.ai Refund Policy","publisher":"vendor","quote":"If a refund is processed for any of the above-noted pricing plans, all remaining credits in the associated account will automatically expire and be invalid.","supports":"a refund voids remaining credits"},{"id":"s14","url":"https://originality.ai/refund-policy","title":"Originality.ai Refund Policy","publisher":"vendor","quote":"Submit a refund request by contacting support","supports":"how to ask for a refund"},{"id":"s15","url":"https://originality.ai/refund-policy","title":"Originality.ai Refund Policy","publisher":"vendor","quote":"Any other reason we see fit","supports":"refunds are at Originality.ai's discretion"},{"id":"s16","url":"https://originality.ai/pricing","title":"Originality.ai pricing","publisher":"vendor","quote":"No subscription required","supports":"the free Basic plan"},{"id":"s17","url":"https://originality.ai/pricing","title":"Originality.ai pricing","publisher":"vendor","quote":"60 (3 scans/day)","supports":"Basic plan credits"},{"id":"s18","url":"https://originality.ai/pricing","title":"Originality.ai pricing","publisher":"vendor","quote":"You will be billed yearly for an amount of: $155.4 ($12.95 x 12 months)","supports":"Pro annual price"},{"id":"s19","url":"https://originality.ai/pricing","title":"Originality.ai pricing","publisher":"vendor","quote":"$14.95/month","supports":"Pro monthly price"},{"id":"s20","url":"https://originality.ai/pricing","title":"Originality.ai pricing","publisher":"vendor","quote":"credits are purchased via a one-time payment and expire 2 years after the purchase date (if unused)","supports":"Pay-as-you-go credits and their expiry"},{"id":"s21","url":"https://originality.ai/pricing","title":"Originality.ai pricing","publisher":"vendor","quote":"1 month expiry - renews monthly","supports":"subscription credits expire monthly"},{"id":"s22","url":"https://help.originality.ai/en/article/scan-history-1lfs02m/","title":"Scan History","publisher":"vendor","quote":"You can access your Scan History for 30 days with a Pay-as-you-go plan or Pro Subscription, and for 365 days with an Enterprise plan.","supports":"how long scan history is available"},{"id":"s23","url":"https://help.originality.ai/en/article/how-to-cancel-your-monthly-subscription-132q2vy/","title":"How To Cancel Your Monthly Subscription","publisher":"vendor","quote":"You can open it up again or contact us at support (the chatbox on the bottom right) and we will cancel for you","supports":"support can cancel for you"},{"id":"s24","url":"https://help.originality.ai/en/article/how-to-cancel-your-monthly-subscription-132q2vy/","title":"How To Cancel Your Monthly Subscription","publisher":"vendor","quote":"You started your subscription on November 5th and cancel it soon after. Your subscription will be active until December 4th.","supports":"example of when access ends"},{"id":"s25","url":"https://originality.ai/pricing","title":"Originality.ai pricing","publisher":"vendor","quote":"You will be billed yearly for an amount of: $1638.96 ($136.58 x 12 months)","supports":"Enterprise annual price"},{"id":"s26","url":"https://originality.ai/pricing","title":"Originality.ai pricing","publisher":"vendor","quote":"$179/month","supports":"Enterprise monthly price"},{"id":"s27","url":"https://originality.ai/refund-policy","title":"Originality.ai Refund Policy","publisher":"vendor","quote":"may be granted at our discretion for the following reasons","supports":"refunds are discretionary"},{"id":"s28","url":"https://originality.ai/refund-policy","title":"Originality.ai Refund Policy","publisher":"vendor","quote":"Pro (monthly or annual payment)","supports":"the refund policy covers annual Pro plans"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Originality.ai's help article covers monthly plans; it doesn't say whether annual plans or team seats are cancelled differently","The confirmation you get after Confirm and Cancel (screen or email) isn't described","How to export scan history or reports, and how long scans are kept after cancelling, aren't described in Originality.ai's help pages or Terms","No App Store, Google Play or reseller billing is described in Originality.ai's help pages or Terms"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked every route, pay_less and export fact against Originality.ai's help article, Terms, refund policy and pricing page; all quotes are on their pages","Web route: the cancel page leads to Your Current plan (it isn't an alternative); refunds, including for annual Pro and Enterprise plans, are at Originality.ai's discretion (s27, s28)","Annual billing: removed the claim that an annual plan can't be refunded, since the refund policy allows discretionary refunds; added Enterprise's yearly and monthly prices (s25, s26)"]}},"page":"https://stackcut.io/cancel/originality_ai","json":"https://stackcut.io/exits/originality_ai.json","evidence":{"packet_revision":"5631f272ac609cc140fef343d2eeda2d8331147c837390bc4cb54ab702616701","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"originality-ai--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"originality-ai--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"originality-ai--direct-web--r3","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"otter","name":"Otter.ai","category":"communication","website":"https://otter.ai","domains":["otter.ai"],"summary":"The owner or an admin cancels in Account Settings, Billing, Cancel plan (web) or Manage subscription (app), at least 24 hours before the next billing date. App Store and Google Play subscriptions are cancelled there. No refunds; the workspace then drops to Basic with only the 25 most recent conversations.","routes":[{"channel":"direct_web","applies_to":"Pro and Business subscriptions bought from Otter on the web","who":"The workspace owner or an admin","method":"self_serve","start_url":null,"steps":[{"do":"Sign in to Otter.ai as an admin and click your profile in the left navigation menu","expect":null},{"do":"Open Account Settings (some help pages call it Integrations (Account Settings)), then Billing, and click Cancel plan","expect":"a question about your main reason for unsubscribing"},{"do":"Select your main reason and click Continue","expect":"a pop-up with information about cancelling"},{"do":"Review the pop-up and click Cancel subscription to confirm","expect":null}],"confirm_by":null,"effective":"The subscription expires at the end of the billing cycle; until then everyone in the workspace keeps paid features. The workspace then continues on the free Basic plan","notice":"Cancel at least 24 hours before the next billing date to avoid another charge","refund":"No refunds for purchased subscriptions","fees":null,"source_ids":["o1","o2","o3","o4","o5","o6","o7","o8","o9","o10","o11","o12"]},{"channel":"direct_app","applies_to":"Otter-billed subscriptions, managed from the Otter mobile app","who":"The workspace owner or an admin","method":"self_serve","start_url":null,"steps":[{"do":"In the Otter app, tap Account, then Account Settings","expect":"Manage subscription"},{"do":"Scroll down and tap Manage subscription, then Cancel subscription","expect":null},{"do":"Tap Continue to confirm","expect":null}],"confirm_by":null,"effective":"The subscription expires at the end of the billing cycle, then the workspace moves to the Basic plan","notice":"Cancel at least 24 hours before the next billing date to avoid another charge","refund":"No refunds for purchased subscriptions","fees":null,"source_ids":["o1","o13","o14","o15","o7","o8","o9"]},{"channel":"apple_app_store","applies_to":"Otter subscriptions bought through the Apple App Store (iPhone or iPad)","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then the Otter.ai subscription","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription and confirm","expect":null}],"confirm_by":"No Cancel button, or an expiration message in red, shows in Subscriptions","effective":"The subscription expires at the end of the billing cycle","notice":null,"refund":"Otter doesn't refund subscriptions; if you switch to a web plan, wait until the App Store subscription expires to avoid a double charge","fees":null,"source_ids":["o16","o17","o18","o19","o20","a1","a2"]},{"channel":"google_play","applies_to":"Otter subscriptions bought through Google Play (Android)","who":"The Google Account that bought the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to your subscriptions in Google Play and select the Otter subscription (on a computer, click Manage)","expect":"Cancel subscription"},{"do":"Click Cancel subscription, pick a reason in the confirmation pop-up and click Continue","expect":null}],"confirm_by":null,"effective":"You keep using the subscription for the time you've already paid for","notice":null,"refund":"Otter doesn't refund subscriptions; if you switch to a web plan, wait until the Google Play subscription expires to avoid a double charge","fees":null,"source_ids":["o16","o17","o19","o20","g1","g2","g3"]},{"channel":"sales_contract","applies_to":"Enterprise and other subscriptions under an Otter Order Form","who":"The customer's admin, in writing to Otter","method":"email","start_url":null,"steps":[{"do":"Send Otter written notice that you won't renew (the Terms name support@otter.ai as a contact for cancelling) at least 30 days before the current term or renewal term ends","expect":null}],"confirm_by":null,"effective":"At the end of the current subscription term or renewal term","notice":"The Terms renew each subscription automatically unless a party gives written notice 30 days before the subscription or renewal term expires; renewal periods can be set differently in an Order Form","refund":"All fees are non-refundable","fees":"The customer pays all Subscription Fees under the Order Form for the entire Subscription Term and any renewal term","source_ids":["o21","o22","o23","o24","o25","o26"]}],"pay_less":[{"type":"pause","what":"Pause instead of cancelling: Account Settings, then Plan, then Pause Plan","evidence":"documented","source_ids":["o27","o28"]},{"type":"free_plan","what":"The free Basic plan includes 300 monthly transcription minutes; members keep access to the 25 most recent conversations","evidence":"documented","source_ids":["o29","o9"]},{"type":"seat_reduction","what":"An admin removes members in Profile, Manage Workspace: three-dot menu next to the member, Revoke access to workspace, Remove account from Workspace, Revoke access. Depending on plan and contract, a prorated credit may be issued","evidence":"documented","source_ids":["o30","o31"]},{"type":"annual_billing","what":"Paying annually costs less; the pricing page's Annual option says save 51%","evidence":"documented","source_ids":["o32"]},{"type":"student_or_nonprofit","what":"20% off Otter Pro (monthly or annual) for individual students and teachers with an email address ending in .edu","evidence":"documented","source_ids":["o33"]}],"export":[{"data":"One conversation's transcript or audio","how":"Open the conversation, click the three dots in the top corner, then Export and choose a format","format":"TXT on the Basic plan; DOCX, PDF, SRT and MP3 audio on paid plans","limits":"Basic plan users can export only as TXT, so export other formats before the plan ends","source_ids":["o34","o35","o36","o37","o49"]},{"data":"Many conversations, audio or Takeaways at once","how":"In My Conversations, Channels, Direct Messages or Folders, tick the conversations, click the Export icon, choose formats and settings, then Export; a download link arrives by email","format":"ZIP file","limits":"Bulk export is only on the Business and Enterprise plans","source_ids":["o38","o39","o40"]}],"after_cancel":{"access_until":"The end of the billing cycle","data_kept":"Conversations stay in the account after you cancel or downgrade, but on the Basic plan members can open only the 25 most recent. Deleting the account permanently deletes conversations from Otter's servers; some account information, such as email, is kept for accounting and administrative purposes","you_lose":["Paid features for everyone in the workspace","Access to all but the 25 most recent conversations","DOCX, PDF and SRT exports (Basic exports TXT only) and bulk export","Deactivated team members can't sign in or access their conversations"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The web flow asks for your main reason for unsubscribing, then shows a pop-up to review before Cancel subscription; the help page offers Pause Plan as an alternative","tips":["Only the owner or an admin can cancel","Cancel at least 24 hours before the next billing date","Deleting the mobile app does not cancel an App Store or Google Play subscription","Cancelling is not deleting the account; deleting forfeits paid subscriptions, so cancel (and export) first","Moving from App Store or Google Play billing to web billing: wait until the store subscription expires to avoid a double charge","Export conversations before the plan ends: Basic keeps only the 25 most recent accessible and exports TXT only"]},"sources":[{"id":"o1","url":"https://help.otter.ai/hc/en-us/articles/23346776714903-Cancel-an-Otter-subscription","title":"Cancel an Otter subscription","publisher":"vendor","quote":"Only the owner or admin(s) can cancel an Otter subscription.","supports":"who can cancel"},{"id":"o2","url":"https://help.otter.ai/hc/en-us/articles/23346776714903-Cancel-an-Otter-subscription","title":"Cancel an Otter subscription","publisher":"vendor","quote":"Click on your profile in the left navigation menu.","supports":"where the web flow starts"},{"id":"o3","url":"https://help.otter.ai/hc/en-us/articles/360049126793-Cancel-your-Otter-Business-subscription","title":"Cancel your Otter Business subscription","publisher":"vendor","quote":"Sign in to Otter.ai as an admin. Click on Integrations (Account Settings) → Billing, and select Cancel plan.","supports":"the Billing and Cancel plan step"},{"id":"o4","url":"https://help.otter.ai/hc/en-us/articles/23346776714903-Cancel-an-Otter-subscription","title":"Cancel an Otter subscription","publisher":"vendor","quote":"Select your main reason for unsubscribing, and then click Continue.","supports":"the reason step"},{"id":"o5","url":"https://help.otter.ai/hc/en-us/articles/23346776714903-Cancel-an-Otter-subscription","title":"Cancel an Otter subscription","publisher":"vendor","quote":"Carefully review the information in the pop-up.","supports":"the review pop-up"},{"id":"o6","url":"https://help.otter.ai/hc/en-us/articles/23346776714903-Cancel-an-Otter-subscription","title":"Cancel an Otter subscription","publisher":"vendor","quote":"Click Cancel subscription to confirm.","supports":"the final confirm"},{"id":"o7","url":"https://help.otter.ai/hc/en-us/articles/23346776714903-Cancel-an-Otter-subscription","title":"Cancel an Otter subscription","publisher":"vendor","quote":"You and any member in your workspace can continue to use the paid features until the end of the billing cycle.","supports":"access until the end of the cycle"},{"id":"o8","url":"https://help.otter.ai/hc/en-us/articles/23346776714903-Cancel-an-Otter-subscription","title":"Cancel an Otter subscription","publisher":"vendor","quote":"Once a paid subscription has expired, the workspace can continue to use Otter on the Basic plan.","supports":"the workspace moves to Basic"},{"id":"o9","url":"https://help.otter.ai/hc/en-us/articles/23346776714903-Cancel-an-Otter-subscription","title":"Cancel an Otter subscription","publisher":"vendor","quote":"Team members will continue to have access to the 25 most recent conversations.","supports":"what Basic keeps"},{"id":"o10","url":"https://help.otter.ai/hc/en-us/articles/23346776714903-Cancel-an-Otter-subscription","title":"Cancel an Otter subscription","publisher":"vendor","quote":"Otter does not offer refunds for purchased subscriptions per our Terms of Service.","supports":"no refunds"},{"id":"o11","url":"https://help.otter.ai/hc/en-us/articles/360049126793-Cancel-your-Otter-Business-subscription","title":"Cancel your Otter Business subscription","publisher":"vendor","quote":"Cancel your subscription at least 24 hours before the next billing date to avoid an unwanted charge.","supports":"the 24-hour notice"},{"id":"o12","url":"https://help.otter.ai/hc/en-us/articles/360049126793-Cancel-your-Otter-Business-subscription","title":"Cancel your Otter Business subscription","publisher":"vendor","quote":"This will set the subscription to expire at the end of the billing period.","supports":"when cancelling takes effect"},{"id":"o13","url":"https://help.otter.ai/hc/en-us/articles/23346776714903-Cancel-an-Otter-subscription","title":"Cancel an Otter subscription","publisher":"vendor","quote":"Tap on Account → Account Settings.","supports":"where the app flow starts"},{"id":"o14","url":"https://help.otter.ai/hc/en-us/articles/23346776714903-Cancel-an-Otter-subscription","title":"Cancel an Otter subscription","publisher":"vendor","quote":"Scroll down and tap Manage subscription.","supports":"the app's Manage subscription step"},{"id":"o15","url":"https://help.otter.ai/hc/en-us/articles/23346776714903-Cancel-an-Otter-subscription","title":"Cancel an Otter subscription","publisher":"vendor","quote":"Your subscription will expire at the end of your billing cycle.","supports":"when cancelling takes effect"},{"id":"o16","url":"https://help.otter.ai/hc/en-us/articles/23346776714903-Cancel-an-Otter-subscription","title":"Cancel an Otter subscription","publisher":"vendor","quote":"For subscriptions purchased through the Apple App Store or Google Play Store, please manage your subscription directly on their platform.","supports":"the Apple and Google routes"},{"id":"o17","url":"https://otter.ai/terms-of-service","title":"Otter.ai Terms of Service","publisher":"vendor","quote":"through settings in the Apple App Store, or Google Play Store","supports":"the Terms name Apple and Google settings as cancel routes"},{"id":"o18","url":"https://help.otter.ai/hc/en-us/articles/16494135866007-Move-your-Apple-App-Store-iOS-or-Google-Play-Store-Android-subscription-to-Otter-via-Web","title":"Move your Apple App Store (iOS) or Google Play Store (Android) subscription to Otter via Web","publisher":"vendor","quote":"Tap the Otter.ai subscription.","supports":"the Apple step naming the Otter.ai subscription"},{"id":"o19","url":"https://help.otter.ai/hc/en-us/articles/16494135866007-Move-your-Apple-App-Store-iOS-or-Google-Play-Store-Android-subscription-to-Otter-via-Web","title":"Move your Apple App Store (iOS) or Google Play Store (Android) subscription to Otter via Web","publisher":"vendor","quote":"Your subscription will expire at the end of the billing cycle.","supports":"when an app store cancel takes effect"},{"id":"o20","url":"https://help.otter.ai/hc/en-us/articles/16494135866007-Move-your-Apple-App-Store-iOS-or-Google-Play-Store-Android-subscription-to-Otter-via-Web","title":"Move your Apple App Store (iOS) or Google Play Store (Android) subscription to Otter via Web","publisher":"vendor","quote":"We recommend waiting until the subscription expires to avoid being double charged.","supports":"the double-charge warning when switching billing"},{"id":"o21","url":"https://otter.ai/terms-of-service","title":"Otter.ai Terms of Service","publisher":"vendor","quote":"will automatically renew for a period equal to the Initial Subscription Period or one (1) year periods, whichever is less, unless otherwise identified in an applicable Order Form","supports":"contract renewal length, which an Order Form can change"},{"id":"o22","url":"https://otter.ai/terms-of-service","title":"Otter.ai Terms of Service","publisher":"vendor","quote":"unless a party provides the other party written notice thirty (30) days in advance of the expiry of the Subscription Service or then-current Renewal Term","supports":"the 30-day written notice for non-renewal"},{"id":"o23","url":"https://otter.ai/terms-of-service","title":"Otter.ai Terms of Service","publisher":"vendor","quote":"or Google Play Store if you subscribed directly in the mobile application or contacting us at: support@otter.ai","supports":"the support@otter.ai contact for cancelling"},{"id":"o24","url":"https://otter.ai/terms-of-service","title":"Otter.ai Terms of Service","publisher":"vendor","quote":"Customer is responsible and will pay Otter all Subscription Fees under an Order Form for the entire Subscription Term and any applicable Renewal Term.","supports":"fees for the whole term"},{"id":"o25","url":"https://otter.ai/terms-of-service","title":"Otter.ai Terms of Service","publisher":"vendor","quote":"All fees are in U.S. Dollars and are non-refundable.","supports":"fees are non-refundable"},{"id":"o26","url":"https://otter.ai/terms-of-service","title":"Otter.ai Terms of Service","publisher":"vendor","quote":"You must cancel your subscription before it renews in order to avoid billing of the next periodic Subscription Fee to your account.","supports":"cancel before renewal"},{"id":"o27","url":"https://help.otter.ai/hc/en-us/articles/23346776714903-Cancel-an-Otter-subscription","title":"Cancel an Otter subscription","publisher":"vendor","quote":"You can pause your subscription in Account Settings → Plan. Click Pause Plan.","supports":"the pause option"},{"id":"o28","url":"https://help.otter.ai/hc/en-us/articles/23346776714903-Cancel-an-Otter-subscription","title":"Cancel an Otter subscription","publisher":"vendor","quote":"Don't want to fully cancel your subscription, but need a break? Try using the Pause Plan option instead.","supports":"the pause offer shown with cancelling"},{"id":"o29","url":"https://otter.ai/pricing","title":"Otter.ai pricing","publisher":"vendor","quote":"300 monthly transcription minutes","supports":"the Basic plan's monthly minutes"},{"id":"o30","url":"https://help.otter.ai/hc/en-us/articles/9157415257239","title":"Manage your workspace members","publisher":"vendor","quote":"Only admin(s) can manage workspace members.","supports":"who removes members"},{"id":"o31","url":"https://help.otter.ai/hc/en-us/articles/9157415257239","title":"Manage your workspace members","publisher":"vendor","quote":"Depending on your plan and contract, a prorated credit may be issued when a member's access is revoked.","supports":"credit when removing members"},{"id":"o32","url":"https://otter.ai/pricing","title":"Otter.ai pricing","publisher":"vendor","quote":"Annual save 51%","supports":"annual billing saves money"},{"id":"o33","url":"https://otter.ai/pricing","title":"Otter.ai pricing","publisher":"vendor","quote":"Yes, we offer a 20% discount on Otter Pro Monthly and Otter Pro Annual plans for individual students and teachers using an email address ending with .edu.","supports":"the education discount"},{"id":"o34","url":"https://help.otter.ai/hc/en-us/articles/360047733634-Export-conversations","title":"Export conversations","publisher":"vendor","quote":"Open the conversation you want to export, click the three dots in the top corner, then select Export.","supports":"how to export a conversation"},{"id":"o35","url":"https://help.otter.ai/hc/en-us/articles/360047733634-Export-conversations","title":"Export conversations","publisher":"vendor","quote":"Basic plan users can export conversations only as TXT files.","supports":"the Basic export limit"},{"id":"o36","url":"https://help.otter.ai/hc/en-us/articles/360047733634-Export-conversations","title":"Export conversations","publisher":"vendor","quote":"DOCX creates a Microsoft Word document.","supports":"the DOCX format"},{"id":"o37","url":"https://help.otter.ai/hc/en-us/articles/360047733634-Export-conversations","title":"Export conversations","publisher":"vendor","quote":"SRT exports text with timestamps in SubRip Subtitle format, which can be used for video captions and is commonly supported by platforms like YouTube.","supports":"the SRT format"},{"id":"o38","url":"https://help.otter.ai/hc/en-us/articles/13829342669079-Bulk-export-conversations-audio-or-Takeaways","title":"Bulk export conversations, audio, or Takeaways","publisher":"vendor","quote":"The bulk export feature is only available on the Otter Business and Enterprise plans.","supports":"the bulk export plan limit"},{"id":"o39","url":"https://help.otter.ai/hc/en-us/articles/13829342669079-Bulk-export-conversations-audio-or-Takeaways","title":"Bulk export conversations, audio, or Takeaways","publisher":"vendor","quote":"Select the format(s) and additional settings. Click Export.","supports":"the bulk export step"},{"id":"o40","url":"https://help.otter.ai/hc/en-us/articles/13829342669079-Bulk-export-conversations-audio-or-Takeaways","title":"Bulk export conversations, audio, or Takeaways","publisher":"vendor","quote":"You will receive an email with a link to download the ZIP file containing all of your transcripts once it's ready.","supports":"how the bulk export is delivered"},{"id":"o41","url":"https://help.otter.ai/hc/en-us/articles/360047870454-Delete-your-Otter-account","title":"Delete your Otter account","publisher":"vendor","quote":"Deleting the mobile app does not cancel your Otter subscription if you purchased through the Apple App Store or Google Play Store.","supports":"deleting the app doesn't cancel"},{"id":"o42","url":"https://help.otter.ai/hc/en-us/articles/360047870454-Delete-your-Otter-account","title":"Delete your Otter account","publisher":"vendor","quote":"When deleting, all paid subscriptions are forfeited.","supports":"deleting forfeits paid plans"},{"id":"o43","url":"https://help.otter.ai/hc/en-us/articles/360047870454-Delete-your-Otter-account","title":"Delete your Otter account","publisher":"vendor","quote":"the account details, conversations, and data associated with your account are permanently deleted from Otter's servers.","supports":"what deleting removes"},{"id":"o44","url":"https://help.otter.ai/hc/en-us/articles/360047870454-Delete-your-Otter-account","title":"Delete your Otter account","publisher":"vendor","quote":"we will retain certain limited account information, such as email, solely for accounting and administrative purposes.","supports":"what is kept after deletion"},{"id":"o45","url":"https://help.otter.ai/hc/en-us/articles/23346776714903-Cancel-an-Otter-subscription","title":"Cancel an Otter subscription","publisher":"vendor","quote":"Canceling your subscription is not the same as deleting your account.","supports":"cancelling is not deleting"},{"id":"o46","url":"https://help.otter.ai/hc/en-us/articles/360049126793-Cancel-your-Otter-Business-subscription","title":"Cancel your Otter Business subscription","publisher":"vendor","quote":"Your conversations will remain in your account, regardless if you downgrade, upgrade, or cancel your plan.","supports":"conversations stay after cancelling"},{"id":"o47","url":"https://help.otter.ai/hc/en-us/articles/360049126793-Cancel-your-Otter-Business-subscription","title":"Cancel your Otter Business subscription","publisher":"vendor","quote":"If a team member is deactivated by an admin, they will not be able to sign in or access their conversations.","supports":"deactivated members lose access"},{"id":"o48","url":"https://help.otter.ai/hc/en-us/articles/23346776714903-Cancel-an-Otter-subscription","title":"Cancel an Otter subscription","publisher":"vendor","quote":"Subscriptions automatically renew unless you cancel them.","supports":"auto-renewal"},{"id":"a1","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"a2","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"g1","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"the Google Play steps"},{"id":"g2","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"Within the confirmation pop-up, select a reason. Click Continue.","supports":"the Google Play confirm step"},{"id":"g3","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when access ends on Google Play"},{"id":"o49","url":"https://help.otter.ai/hc/en-us/articles/360047733634-Export-conversations","title":"Export conversations","publisher":"vendor","quote":"Audio exports are downloaded in MP3 format.","supports":"per-conversation audio export"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["The direct Billing page URL isn't given in the help center, so start_url is null","No confirmation email or on-screen status after cancelling is documented","How long a pause can last and what it costs are not described on the pages read","The help center names no Enterprise account-manager route; the sales_contract route rests on the Terms of Service (written notice, support@otter.ai)","How long data is kept after a Basic workspace goes unused is not stated"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Re-read the cancel, Business cancel, app-store move, members, export, bulk export and delete articles and the Terms; every quoted fact matched","o21 re-copied so it includes 'unless otherwise identified in an applicable Order Form', which the contract route's notice relies on","Contract route: effective set to the end of the current subscription or renewal term (o21, o22)","Export: per-conversation MP3 audio added (o49)"]}},"delete_account":{"url":"https://otter.ai/setting","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"otter","name":"Otter.ai","recipes":[{"id":"replace-otter","title":"AI meeting notes","best_year_one_net":154}]},"page":"https://stackcut.io/cancel/otter","json":"https://stackcut.io/exits/otter.json","evidence":{"packet_revision":"b786e578891756ee0329e46857d0d0826310e48fff2e6360c08dbd13f1b5beb5","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"otter--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"otter--direct-app--r2","channel":"direct_app","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"otter--apple-app-store--r3","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"otter--google-play--r4","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"otter--sales-contract--r5","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"outline","name":"Outline","category":"productivity","website":"https://www.getoutline.com","domains":["getoutline.com"],"summary":"A workspace admin cancels on the Billing page (workspace logo, Settings, Billing); it applies at the end of the current term, with no refund for the rest. Data is kept at least a year; delete it under Settings, Details after cancelling. Export first from Settings, Export (Markdown, HTML or JSON).","routes":[{"channel":"direct_web","label":"Cancel the subscription","applies_to":"Outline cloud plans (Starter, Team and Business), billed monthly or yearly","who":"A workspace admin","method":"self_serve","start_url":null,"steps":[{"do":"Click your workspace logo in the top-left corner, select Settings, then click Billing","expect":null},{"do":"Cancel the subscription on the billing page","expect":null}],"confirm_by":null,"effective":"Cancellation applies at the end of the current term","notice":null,"refund":"None for cancelling mid-subscription","fees":null,"source_ids":["o1","o2","o3"]},{"channel":"direct_web","label":"Delete the workspace's data","applies_to":"A cancelled Outline cloud workspace whose data you want permanently deleted","who":"A workspace admin","method":"self_serve","start_url":null,"steps":[{"do":"Cancel the subscription first: the delete control is only available after cancelling","expect":null},{"do":"Open Settings, then Details, and permanently delete the data","expect":null}],"confirm_by":null,"effective":"The data is deleted permanently instead of being kept for at least a year","notice":null,"refund":null,"fees":null,"source_ids":["o4","o5","o6"]}],"pay_less":[{"type":"seat_reduction","what":"You're billed for active users: every user who isn't suspended or a pending invite counts, so suspending people you don't need lowers the count. Plans are set by member count, and a team that outgrows its plan moves up a tier automatically","evidence":"documented","source_ids":["o7","o8","o9"]},{"type":"student_or_nonprofit","what":"A 30% discount is available for nonprofits and education","evidence":"documented","source_ids":["o10"]}],"export":[{"data":"All collections in the workspace (workspace export, admins only)","how":"As an admin, open Settings, then Export, and choose to include private collections for a full backup","format":"Markdown, HTML or JSON","limits":null,"source_ids":["o12","o13","o18","o19"]},{"data":"The list of users in the workspace, with names, email addresses and last active times","how":"Export a CSV of users under Settings, then Users","format":"CSV","limits":null,"source_ids":["o14","o20","o21"]}],"after_cancel":{"access_until":"The end of the current term","data_kept":"By default, data is kept for at least one year after cancelling, unless you permanently delete it under Settings, Details","you_lose":["Everything in the workspace, once you permanently delete its data"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Only workspace admins can cancel","To switch between monthly and yearly billing or pay by ACH, contact Outline support at hello@getoutline.com","The first 30 days of a new team are free; after the trial the knowledge base turns read-only until a payment method is added, and you can still export everything","On a yearly plan you're charged for all active users at the time you upgrade"]},"sources":[{"id":"o1","url":"https://docs.getoutline.com/s/guide/doc/billing-7DwglK7Af5","title":"Billing","publisher":"vendor","quote":"Click your workspace logo in the top-left corner.","supports":"where to start (then Settings, then Billing)"},{"id":"o2","url":"https://docs.getoutline.com/s/guide/doc/billing-7DwglK7Af5","title":"Billing","publisher":"vendor","quote":"Workspace admins can cancel a subscription directly from the billing page. Cancelation will apply at the end of the current term.","supports":"who can cancel, where, and when it takes effect"},{"id":"o3","url":"https://docs.getoutline.com/s/guide/doc/billing-7DwglK7Af5","title":"Billing","publisher":"vendor","quote":"We do not provide refunds for cancellations mid-subscription.","supports":"no refunds"},{"id":"o4","url":"https://docs.getoutline.com/s/guide/doc/billing-7DwglK7Af5","title":"Billing","publisher":"vendor","quote":"By default data is retained for a minimum of one year post-cancelation.","supports":"how long data is kept"},{"id":"o5","url":"https://docs.getoutline.com/s/guide/doc/billing-7DwglK7Af5","title":"Billing","publisher":"vendor","quote":"Settings → Details","supports":"where permanent deletion is"},{"id":"o6","url":"https://docs.getoutline.com/s/guide/doc/billing-7DwglK7Af5","title":"Billing","publisher":"vendor","quote":"This control will only be available after canceling your subscription.","supports":"deletion is only possible after cancelling"},{"id":"o7","url":"https://docs.getoutline.com/s/guide/doc/billing-7DwglK7Af5","title":"Billing","publisher":"vendor","quote":"Customers are billed for the number of active users within the workspace.","supports":"billing by active users"},{"id":"o8","url":"https://docs.getoutline.com/s/guide/doc/billing-7DwglK7Af5","title":"Billing","publisher":"vendor","quote":"Every user that is not suspended or a pending invite is counted towards the seat total.","supports":"who counts as active"},{"id":"o9","url":"https://www.getoutline.com/pricing","title":"Pricing","publisher":"vendor","quote":"Currently plans are based on the number of members in your team. If your team outgrows your plan then it will automatically move to the next pricing tier.","supports":"plans by member count"},{"id":"o10","url":"https://www.getoutline.com/pricing","title":"Pricing","publisher":"vendor","quote":"a 30% discount is available for non-profit and education","supports":"the nonprofit and education discount"},{"id":"o11","url":"https://docs.getoutline.com/s/guide/doc/billing-7DwglK7Af5","title":"Billing","publisher":"vendor","quote":"Please contact support, hello@getoutline.com - we can assist with this change.","supports":"support handles billing changes such as switching frequency or paying by ACH"},{"id":"o12","url":"https://docs.getoutline.com/s/guide/doc/export-data-Da6C7HqL8M","title":"Export data","publisher":"vendor","quote":"Settings → Export","supports":"where the workspace export is"},{"id":"o13","url":"https://docs.getoutline.com/s/guide/doc/export-data-Da6C7HqL8M","title":"Export data","publisher":"vendor","quote":"Markdown, HTML, or JSON as output formats","supports":"the export formats"},{"id":"o14","url":"https://docs.getoutline.com/s/guide/doc/export-data-Da6C7HqL8M","title":"Export data","publisher":"vendor","quote":"export a CSV of users in the workspace under Settings","supports":"the users CSV"},{"id":"o15","url":"https://www.getoutline.com/pricing","title":"Pricing","publisher":"vendor","quote":"When you create a team your first 30 days are free.","supports":"the free trial"},{"id":"o16","url":"https://www.getoutline.com/pricing","title":"Pricing","publisher":"vendor","quote":"Once this trial period elapses your knowledge base becomes read-only until a payment method is added. During this time you can export all of your documents.","supports":"what happens after the trial"},{"id":"o17","url":"https://docs.getoutline.com/s/guide/doc/billing-7DwglK7Af5","title":"Billing","publisher":"vendor","quote":"When you upgrade to a yearly plan you will be charged for the total number of active users in your workspace at that time.","supports":"how yearly plans are charged"},{"id":"o18","url":"https://docs.getoutline.com/s/guide/doc/export-data-Da6C7HqL8M","title":"Export data","publisher":"vendor","quote":"Admins can also export all collections in a workspace","supports":"workspace-wide export is for admins"},{"id":"o19","url":"https://docs.getoutline.com/s/guide/doc/export-data-Da6C7HqL8M","title":"Export data","publisher":"vendor","quote":"include private collections in the export to ensure a full backup","supports":"private collections can be included"},{"id":"o20","url":"https://docs.getoutline.com/s/guide/doc/export-data-Da6C7HqL8M","title":"Export data","publisher":"vendor","quote":"Settings → Users","supports":"where the users CSV is"},{"id":"o21","url":"https://docs.getoutline.com/s/guide/doc/export-data-Da6C7HqL8M","title":"Export data","publisher":"vendor","quote":"includes the name, email address, and last active time","supports":"what the users CSV contains"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["The names of the cancel and delete buttons, and any confirmation after cancelling, aren't given in Outline's billing guide","What the workspace looks like after the term ends (read-only or locked) isn't described","How Enterprise agreements for teams over 200 users end isn't on Outline's public pages"],"review":{"by":"stackcut-review","on":"2026-10-06","result":"fixed","notes":["Route facts (who cancels, where, end-of-term timing, no refunds, data kept a year, deletion only after cancelling) match Outline's billing guide","The workspace-wide export is for admins; added that, and the option to include private collections for a full backup","Added what the users CSV contains and its menu location"]}},"page":"https://stackcut.io/cancel/outline","json":"https://stackcut.io/exits/outline.json","evidence":{"packet_revision":"c0448478bfb3db09e1b3dac01f397f7a15ad0e339b9cccd5b9f77259c1a17afc","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"outline--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"outline--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"paddle","name":"Paddle","category":"business_finance","website":"https://www.paddle.com","domains":["paddle.com","paddle.net"],"summary":"Bought something billed by Paddle? Cancel through the Manage subscription link in your confirmation email, or request cancellation at paddle.net; it ends with the billing period. Sellers end Paddle's Master Service Agreement by written notice to legal@paddle.com at least 30 days ahead.","routes":[{"channel":"reseller_or_partner","label":"Buyer: customer portal","applies_to":"A subscription to a product sold through Paddle, where Paddle is the reseller that bills you","who":"The buyer who holds the subscription","method":"self_serve","start_url":null,"steps":[{"do":"Open the Manage subscription link in your Paddle subscription or transaction confirmation email","expect":"Paddle Customer Portal (the Buyer portal)"},{"do":"Cancel the subscription in the portal; to avoid any charge on a free trial, cancel before the trial ends","expect":null}],"confirm_by":null,"effective":"The end of your current billing period; you aren't charged again after that","notice":null,"refund":"Transactions are non-refundable, but Paddle may refund at its discretion if you ask within 14 days of the transaction (at paddle.net, Request refund). EU, EEA and UK consumers can withdraw within 14 days of a one-off purchase or a first subscription payment; the full refund doesn't apply once they've started using the product","fees":null,"source_ids":["s1","s2","s4","s5","s6","s12","s14","s15","s16","s17","s18","s19","s20","s24","s25","s13"]},{"channel":"reseller_or_partner","label":"Buyer: request at paddle.net","applies_to":"A subscription to a product sold through Paddle, when you can't use the confirmation-email link","who":"The buyer who holds the subscription","method":"form","start_url":"https://paddle.net/","steps":[{"do":"Go to paddle.net and request cancellation of the subscription","expect":null}],"confirm_by":null,"effective":"The end of the applicable billing period","notice":null,"refund":"Transactions are non-refundable, but Paddle may refund at its discretion if you ask within 14 days of the transaction (at paddle.net, Request refund). EU, EEA and UK consumers can withdraw within 14 days of a one-off purchase or a first subscription payment; the full refund doesn't apply once they've started using the product","fees":null,"source_ids":["s1","s3","s4","s14","s16","s17","s18","s19","s20","s24","s25"]},{"channel":"sales_contract","label":"Seller account","applies_to":"A seller's Paddle account under the Master Service Agreement (Paddle charges a per-transaction fee, with no monthly plan)","who":"The seller (supplier); either party may end the agreement on notice","method":"email","start_url":null,"steps":[{"do":"Send written notice of termination by email to legal@paddle.com at least 30 days before you want the agreement to end","expect":null},{"do":"Keep a copy of the notice; Paddle sends notices to you at the email address in your Supplier Account","expect":null}],"confirm_by":null,"effective":"At least 30 days after written notice; Paddle then stops providing the services and disables access to its technology, including APIs","notice":"At least 30 days' prior notice in writing","refund":null,"fees":"Payment obligations survive termination. Paddle may hold back Supplier Fees to settle outstanding liabilities, releasing them by the later of six months after termination or the expiry of the last product subscription","source_ids":["s7","s8","s9","s10","s11","s21","s22"]}],"pay_less":[],"export":[],"after_cancel":{"access_until":"Buyers: the end of the current billing period. Sellers: when the agreement ends, Paddle disables access to its services and technology","data_kept":"For sellers, Paddle returns or destroys your materials and confidential information within 30 days of termination, but may keep data needed for ongoing buyer subscriptions or legal obligations","you_lose":["Sellers: access to Paddle's services and technology, including APIs","Sellers: Supplier Fees Paddle holds back to cover outstanding liabilities, until they're released"]},"agent_notes":{"sign_in_needed":null,"phone_or_chat_only":null,"retention_step":null,"tips":["Paddle bills buyers as the reseller, so a subscription charged by Paddle is cancelled through Paddle's portal or paddle.net, not only in the seller's app","Buyers: cancelling stops future billing even when the last payment isn't refundable","Sellers: an idle account isn't closed; Paddle may charge a dormancy charge on dormant accounts, so give written notice to end the agreement"]},"sources":[{"id":"s1","url":"https://www.paddle.com/legal/buyer-terms","title":"Paddle Buyer Terms","publisher":"vendor","quote":"You can cancel a Subscription at any time with effect from the end of your current billing period.","supports":"buyer cancellation is effective at the end of the billing period"},{"id":"s2","url":"https://www.paddle.com/legal/buyer-terms","title":"Paddle Buyer Terms","publisher":"vendor","quote":"which is accessible via the link in your Subscription confirmation email.","supports":"the Buyer portal link is in the subscription confirmation email"},{"id":"s3","url":"https://www.paddle.com/legal/buyer-terms","title":"Paddle Buyer Terms","publisher":"vendor","quote":"Alternatively, you can submit a cancellation request here.","supports":"a cancellation request is an alternative (the link goes to paddle.net)"},{"id":"s4","url":"https://www.paddle.com/legal/buyer-terms","title":"Paddle Buyer Terms","publisher":"vendor","quote":"Paddle is an authorised reseller of Products for Suppliers","supports":"Paddle is the reseller that bills the buyer"},{"id":"s5","url":"https://www.paddle.com/legal/buyer-terms","title":"Paddle Buyer Terms","publisher":"vendor","quote":"which means you purchase the Product from Paddle using our Services","supports":"the buyer purchases from Paddle"},{"id":"s6","url":"https://www.paddle.com/legal/buyer-terms","title":"Paddle Buyer Terms","publisher":"vendor","quote":"Your cancellation will take effect at the end of your current billing period, and you will not be charged again after that.","supports":"no charges after the billing period that follows cancellation"},{"id":"s7","url":"https://www.paddle.com/legal/terms","title":"Paddle Master Service Agreement","publisher":"vendor","quote":"Either party may terminate this Agreement at any time by giving the other party at least 30 days' prior notice in writing.","supports":"seller termination on 30 days' written notice"},{"id":"s8","url":"https://www.paddle.com/legal/terms","title":"Paddle Master Service Agreement","publisher":"vendor","quote":"Paddle's email address for such purposes is legal@paddle.com","supports":"where notices to Paddle are sent"},{"id":"s9","url":"https://www.paddle.com/legal/terms","title":"Paddle Master Service Agreement","publisher":"vendor","quote":"Paddle may retain any Supplier Fees as it reasonably determines necessary to settle any outstanding liabilities.","supports":"Paddle may keep fees after termination"},{"id":"s10","url":"https://www.paddle.com/legal/terms","title":"Paddle Master Service Agreement","publisher":"vendor","quote":"on or before the later of (a) six months from the date of termination, or (b) the expiry of the last Product subscription.","supports":"when retained amounts are released"},{"id":"s11","url":"https://www.paddle.com/legal/terms","title":"Paddle Master Service Agreement","publisher":"vendor","quote":"shall not release either party from the obligation to make payment","supports":"termination does not end payment obligations"},{"id":"s12","url":"https://www.paddle.com/legal/buyer-terms","title":"Paddle Buyer Terms","publisher":"vendor","quote":"You can cancel your Subscription through our Buyer portal","supports":"cancel in the Buyer portal"},{"id":"s13","url":"https://www.paddle.com/legal/buyer-terms","title":"Paddle Buyer Terms","publisher":"vendor","quote":"Subscriptions automatically renew for further periods equal to your initial Subscription term","supports":"automatic renewal"},{"id":"s14","url":"https://www.paddle.com/legal/refund-policy","title":"Paddle Refund Policy","publisher":"vendor","quote":"access the Paddle Customer Portal using the “Manage subscription” link in your Transaction confirmation email","supports":"the Manage subscription link opens the portal"},{"id":"s15","url":"https://www.paddle.com/legal/buyer-terms","title":"Paddle Buyer Terms","publisher":"vendor","quote":"If you wish to cancel before we start charging your payment method, you must do so before the end of the trial period.","supports":"free trials"},{"id":"s16","url":"https://www.paddle.com/legal/refund-policy","title":"Paddle Refund Policy","publisher":"vendor","quote":"Paddle may, at its sole discretion, issue a refund if a request is submitted within 14 days of your Transaction date.","supports":"discretionary refunds within 14 days"},{"id":"s17","url":"https://www.paddle.com/legal/refund-policy","title":"Paddle Refund Policy","publisher":"vendor","quote":"all Transactions are non-refundable and non-exchangeable.","supports":"default: no refunds"},{"id":"s18","url":"https://www.paddle.com/legal/refund-policy","title":"Paddle Refund Policy","publisher":"vendor","quote":"visit Paddle.net and select “Request refund”","supports":"how to ask for a refund"},{"id":"s19","url":"https://www.paddle.com/legal/refund-policy","title":"Paddle Refund Policy","publisher":"vendor","quote":"It does not apply to subsequent Subscription payments, except in the circumstances described in section 2.2.3 below.","supports":"EU/UK withdrawal covers the first subscription payment only"},{"id":"s20","url":"https://www.paddle.com/legal/refund-policy","title":"Paddle Refund Policy","publisher":"vendor","quote":"request cancellation via Paddle.net","supports":"cancellation request at paddle.net"},{"id":"s21","url":"https://www.paddle.com/legal/terms","title":"Paddle Master Service Agreement","publisher":"vendor","quote":"Paddle will cease to provide the Services and will disable access to any technology","supports":"access ends at termination"},{"id":"s22","url":"https://www.paddle.com/legal/terms","title":"Paddle Master Service Agreement","publisher":"vendor","quote":"Paddle will within thirty (30) days return to you or destroy","supports":"materials returned or destroyed within 30 days"},{"id":"s23","url":"https://www.paddle.com/legal/terms","title":"Paddle Master Service Agreement","publisher":"vendor","quote":"Paddle reserves the right to charge you an account dormancy charge","supports":"dormant accounts may be charged"},{"id":"s24","url":"https://www.paddle.com/legal/buyer-terms","title":"Paddle Buyer Terms","publisher":"vendor","quote":"You have the right to withdraw from the Agreement for any reason within 14 days of completing a Transaction.","supports":"EU/EEA and UK 14-day withdrawal"},{"id":"s25","url":"https://www.paddle.com/legal/buyer-terms","title":"Paddle Buyer Terms","publisher":"vendor","quote":"unless during that 14-day period, you started downloading, streaming, using or benefiting from the Product","supports":"no full refund once you've started using the product"}],"verification":{"level":"docs","checked_on":"2026-10-08","by":"stackcut-research","unverified":["The screens inside Paddle's customer portal and at paddle.net, and any cancellation confirmation email, aren't described in Paddle's buyer terms or refund policy","Whether Paddle confirms a seller's termination notice, or offers a self-serve way to close a seller account in its dashboard, isn't stated in Paddle's public terms or help","How sellers export transaction and customer data before leaving isn't described in Paddle's public help"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Buyer route: added the Manage subscription link to the Paddle Customer Portal and the free-trial rule from Paddle's terms and refund policy","Refunds: replaced the placeholder with Paddle's refund policy (non-refundable by default, discretionary within 14 days, EU/UK 14-day withdrawal for the first payment)","Seller route: added what ends at termination (services and API access) and that materials are returned or destroyed within 30 days","Added the dormancy-charge warning for idle seller accounts; category changed to business finance"]}},"page":"https://stackcut.io/cancel/paddle","json":"https://stackcut.io/exits/paddle.json","evidence":{"packet_revision":"10ecf68062ca642ad018a43da5bfcaac41e414926ef04609cea98fad5b1ef792","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"paddle--reseller-or-partner--r1","channel":"reseller_or_partner","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"paddle--reseller-or-partner--r2","channel":"reseller_or_partner","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"paddle--sales-contract--r3","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"pagerduty","name":"PagerDuty","category":"developer_tools","website":"https://www.pagerduty.com","domains":["pagerduty.com"],"summary":"The Account Owner cancels in the web app: User Icon, Account Settings, Need to cancel your account?, Cancel my Account. It's immediate and permanent: the account and all its data are deleted. Annual contracts need 30 days' notice to renewals@pagerduty.com; downgrades go through Sales.","routes":[{"channel":"direct_web","label":"Cancel and delete the account","applies_to":"Any PagerDuty account billed directly by PagerDuty; cancelling closes the account and deletes it","who":"The Account Owner only","method":"self_serve","start_url":null,"steps":[{"do":"In the PagerDuty web app, open the User Icon menu, choose Account Settings and select the Account Settings tab","expect":"Need to cancel your account?"},{"do":"At the bottom of the page, click Need to cancel your account?","expect":"the cancellation prompt"},{"do":"Read the cancellation prompt carefully, then click Cancel my Account","expect":null}],"confirm_by":"Not documented; you lose access to the account as soon as it is cancelled","effective":"Immediately: you lose access at once, and PagerDuty permanently deletes the account and all related data. Cancelled accounts can't be reactivated or recovered","notice":null,"refund":"Accounts billed yearly get no prorated refund","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s26"]},{"channel":"sales_contract","label":"Annual orders: downgrade or don't renew","applies_to":"Subscription orders with a term (such as yearly plans), which renew automatically for the same term","who":"The customer","method":"email","start_url":null,"steps":[{"do":"At least 30 days before the auto-renewal date, email renewals@pagerduty.com saying you intend to downgrade or not renew","expect":null},{"do":"To move to a cheaper plan, also reach out to PagerDuty's Sales team","expect":null}],"confirm_by":null,"effective":"The order doesn't automatically renew at the end of the current subscription term","notice":"Thirty (30) days before the auto-renewal date, sent to renewals@pagerduty.com","refund":"Yearly-billed accounts get no prorated refund for cancelling","fees":null,"source_ids":["s10","s11","s12","s4","s27"]},{"channel":"reseller_or_partner","label":"Bought through a reseller","applies_to":"PagerDuty subscriptions purchased through a reseller","who":"The customer, with the reseller","method":"contact_sales","start_url":null,"steps":[{"do":"Contact the reseller you bought from about not renewing: reseller purchases don't renew automatically, and the reseller tells you the renewal price before the term expires","expect":null}],"confirm_by":null,"effective":"At the end of the purchased term, unless you renew through the reseller","notice":null,"refund":null,"fees":null,"source_ids":["s13","s14"]}],"pay_less":[{"type":"free_plan","what":"The Free plan, for a single team trying on-call and incident response: up to 5 users, 1 on-call schedule and 1 escalation policy, with 100 SMS and phone notifications a month","evidence":"documented","source_ids":["s15","s16","s17","s18"]},{"type":"downgrade","what":"Move to a lower plan by contacting Sales (downgrades aren't self-serve); on a term order, give notice of the downgrade 30 days before auto-renewal","evidence":"documented","source_ids":["s10","s11","s9"]},{"type":"seat_reduction","what":"The Account Owner emails renewals@pagerduty.com with the new number of user licenses; the change shows on the following month's invoice. Removing users alone doesn't lower the bill, and active users must match the requested seat count","evidence":"documented","source_ids":["s19","s20","s21","s22"]},{"type":"annual_billing","what":"An annual plan can cost less than monthly (the pricing page shows Professional saving $48 per user a year)","evidence":"documented","source_ids":["s23","s24"]}],"export":[],"after_cancel":{"access_until":"Access ends immediately when the account is cancelled","data_kept":"None: PagerDuty permanently deletes the account and all related data, and it can't be recovered","you_lose":["The whole account and all related data, permanently","Any unused time on a yearly plan (no prorated refund)"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Only the Account Owner can cancel; if Account Settings isn't under your User Icon, find the Account Owner under People, then Users","Cancelling is immediate and permanent: it deletes the account and its data, not just the subscription. Save anything you need first","Downgrading to a cheaper plan isn't self-serve: contact Sales","Removing users doesn't lower the bill by itself: the Account Owner must request a lower license count","Invoices go to the Account Owner's login email every month","Term orders renew at prices PagerDuty sends at least 60 days before the term ends; non-renewal notice is due 30 days before the auto-renewal date"]},"sources":[{"id":"s1","url":"https://support.pagerduty.com/main/docs/cancel-your-account","title":"Cancel Your Account","publisher":"vendor","quote":"The Account Owner is the only user that can cancel an account.","supports":"who can cancel"},{"id":"s2","url":"https://support.pagerduty.com/main/docs/cancel-your-account","title":"Cancel Your Account","publisher":"vendor","quote":"In the web app, navigate to User Icon","supports":"where the flow starts"},{"id":"s3","url":"https://support.pagerduty.com/main/docs/cancel-your-account","title":"Cancel Your Account","publisher":"vendor","quote":"and select the Account Settings tab.","supports":"the Account Settings tab"},{"id":"s4","url":"https://support.pagerduty.com/main/docs/cancel-your-account","title":"Cancel Your Account","publisher":"vendor","quote":"If your account is billed on a yearly basis, please note that we do not offer prorated refunds.","supports":"no prorated refunds"},{"id":"s5","url":"https://support.pagerduty.com/main/docs/cancel-your-account","title":"Cancel Your Account","publisher":"vendor","quote":"At the bottom of the page, click Need to cancel your account?","supports":"the cancel link"},{"id":"s6","url":"https://support.pagerduty.com/main/docs/cancel-your-account","title":"Cancel Your Account","publisher":"vendor","quote":"If you would still like to cancel, click Cancel my Account.","supports":"the final button"},{"id":"s7","url":"https://support.pagerduty.com/main/docs/cancel-your-account","title":"Cancel Your Account","publisher":"vendor","quote":"Immediately after canceling your account, you will lose access to it.","supports":"when it takes effect"},{"id":"s8","url":"https://support.pagerduty.com/main/docs/cancel-your-account","title":"Cancel Your Account","publisher":"vendor","quote":"This action is not reversible, and canceled accounts cannot be reactivated or recovered.","supports":"cancelling is permanent"},{"id":"s9","url":"https://support.pagerduty.com/main/docs/cancel-your-account","title":"Cancel Your Account","publisher":"vendor","quote":"PagerDuty will permanently delete the account and all related data","supports":"data is deleted"},{"id":"s10","url":"https://www.pagerduty.com/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"Customer must provide thirty (30) days notice prior to an auto-renewal date of intent to downgrade or not renew Services by sending a notice to renewals@pagerduty.com","supports":"the non-renewal notice"},{"id":"s11","url":"https://support.pagerduty.com/main/docs/billing-invoices-payments","title":"Billing, Invoices and Payments","publisher":"vendor","quote":"To downgrade your pricing plan, reach out to the Sales team for assistance.","supports":"downgrades go through Sales"},{"id":"s12","url":"https://www.pagerduty.com/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"At the end of each Hosted Services Subscription Term, the associated order shall automatically renew for the same Subscription Term as the immediately preceding term","supports":"automatic renewal"},{"id":"s13","url":"https://www.pagerduty.com/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"Purchases made through Resellers will not automatically renew.","supports":"reseller purchases don't renew"},{"id":"s14","url":"https://www.pagerduty.com/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"Customer's renewal pricing will be communicated to Customer by the Reseller prior to expiration","supports":"the reseller handles renewal"},{"id":"s15","url":"https://www.pagerduty.com/pricing/","title":"Pricing","publisher":"vendor","quote":"A single team trying on-call and incident response.","supports":"who the Free plan is for"},{"id":"s16","url":"https://www.pagerduty.com/pricing/","title":"Pricing","publisher":"vendor","quote":"5 users","supports":"the Free plan user limit"},{"id":"s17","url":"https://www.pagerduty.com/pricing/","title":"Pricing","publisher":"vendor","quote":"1 on-call schedule, 1 escalation policy","supports":"what the Free plan includes"},{"id":"s18","url":"https://support.pagerduty.com/main/docs/billing-invoices-payments","title":"Billing, Invoices and Payments","publisher":"vendor","quote":"Free accounts can use 100 SMS and phone notifications per month.","supports":"Free plan notification limit"},{"id":"s19","url":"https://support.pagerduty.com/main/docs/billing-invoices-payments","title":"Billing, Invoices and Payments","publisher":"vendor","quote":"Account Owners can decrease the number of purchased licenses by submitting an email request to","supports":"how to reduce licenses (the email link goes to renewals@pagerduty.com)"},{"id":"s20","url":"https://support.pagerduty.com/main/docs/billing-invoices-payments","title":"Billing, Invoices and Payments","publisher":"vendor","quote":"Changes will reflect on the following month's invoice.","supports":"when the bill drops"},{"id":"s21","url":"https://support.pagerduty.com/main/docs/billing-invoices-payments","title":"Billing, Invoices and Payments","publisher":"vendor","quote":"Removing or deleting user accounts does not, by itself, lower your bill.","supports":"removing users isn't enough"},{"id":"s22","url":"https://support.pagerduty.com/main/docs/billing-invoices-payments","title":"Billing, Invoices and Payments","publisher":"vendor","quote":"To ensure accurate billing, the number of active users in your account must match the requested seat count.","supports":"users must match seats"},{"id":"s23","url":"https://support.pagerduty.com/main/docs/billing-invoices-payments","title":"Billing, Invoices and Payments","publisher":"vendor","quote":"If you anticipate consistent usage, an annual plan may offer cost savings over monthly plans.","supports":"annual savings"},{"id":"s24","url":"https://www.pagerduty.com/pricing/","title":"Pricing","publisher":"vendor","quote":"Save $48/user annually","supports":"the annual saving shown"},{"id":"s25","url":"https://support.pagerduty.com/main/docs/billing-invoices-payments","title":"Billing, Invoices and Payments","publisher":"vendor","quote":"Invoices automatically send to the Account Owner's login email address every month.","supports":"where invoices go"},{"id":"s26","url":"https://support.pagerduty.com/main/docs/cancel-your-account","title":"Cancel Your Account","publisher":"vendor","quote":"If you do not see this option under your User Icon, please navigate to People","supports":"non-owners find the Account Owner under People, then Users"},{"id":"s27","url":"https://www.pagerduty.com/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"at the prices communicated to Customer at least sixty (60) days prior to the end of that Hosted Services Subscription Term","supports":"renewal prices are sent at least 60 days before the term ends"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["How to export incident history and other data before cancelling isn't covered on PagerDuty's cancellation page","No confirmation email after cancelling is described","How PagerDuty bought through a cloud marketplace (such as AWS Marketplace) is cancelled isn't stated in PagerDuty's Terms or billing help; the Terms only cover resellers in general"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked all three routes against PagerDuty's Cancel Your Account and billing articles and its Terms: owner-only, immediate and permanent cancelling, no prorated yearly refunds, the 30-day renewals@pagerduty.com notice and reseller terms are confirmed","License reduction: the billing article's email link goes to renewals@pagerduty.com, now named (the gap about the address is closed)","Added tips: non-owners find the Account Owner under People, then Users (s26); renewal prices are sent at least 60 days before a term ends (s27)"]}},"page":"https://stackcut.io/cancel/pagerduty","json":"https://stackcut.io/exits/pagerduty.json","evidence":{"packet_revision":"2e4646a54818a9757efacef3ac2e0bea53dacfcefddfe70191d78fe798947ea8","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"pagerduty--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"pagerduty--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"pagerduty--reseller-or-partner--r3","channel":"reseller_or_partner","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"pandadoc","name":"PandaDoc","category":"productivity","website":"https://www.pandadoc.com","domains":["pandadoc.com"],"summary":"The account owner cancels in Settings, Billing, then Cancel subscription, or asks support chat for the Free eSign plan, which keeps existing documents. Orders are non-cancelable and non-refundable, and annual terms auto-renew for a year unless written notice reaches legal@pandadoc.com 30 days before the term ends.","routes":[{"channel":"direct_web","applies_to":"PandaDoc paid plans bought online","who":"The account owner (only the owner can open the Billing and Payment details pages)","method":"self_serve","start_url":null,"steps":[{"do":"Sign in as the account owner and go to Settings, then Billing","expect":"the subscription plan settings"},{"do":"In the subscription plan settings, select Cancel subscription","expect":null},{"do":"Or, to keep a free account, switch to the Free eSign plan instead: go to Help, then Contact Support, open the support chat, select Ask question, ask Fin to switch you, and confirm","expect":null}],"confirm_by":null,"effective":"A monthly plan cancelled before its renewal date keeps access through the end of the current month. Plan changes on an active subscription take effect from the next invoice date (immediately on a trial or an expired subscription)","notice":"Monthly plans renew every month, so cancel before the renewal date. Annual terms renew for a year unless written notice of non-renewal is given at least 30 days before the term ends (see the contract route)","refund":"Unless agreed otherwise in writing, Orders are non-cancelable and fees are non-refundable","fees":null,"source_ids":["s1","s2","s3","s4","s6","s12","s13","s5","s10","s27","s28","s29","s30","s31","s15","s16"]},{"channel":"sales_contract","applies_to":"Orders with a set term, such as annual subscriptions and sales-negotiated Orders under the Master Services Agreement","who":"The customer, in writing","method":"email","start_url":null,"steps":[{"do":"Email written notice of non-renewal to legal@pandadoc.com at least 30 days before the end date of the term","expect":null},{"do":"Keep a copy: email notices count as received when sent","expect":null}],"confirm_by":null,"effective":"At the end date of the current term","notice":"Written notice of non-renewal at least 30 days before the term's end date, unless the Order says otherwise; without it, every seat and volume product renews for a one-year term","refund":"Orders are non-cancelable and fees are non-refundable unless agreed otherwise in writing","fees":"The term set in the Order is a continuous, non-divisible commitment: fees for the full term stay owed","source_ids":["s12","s13","s14","s15","s16","s17","s18"]}],"pay_less":[{"type":"free_plan","what":"The Free eSign plan: 60 documents a year with 2 recipients each, up to 5 templates, unlimited team members. Existing documents stay, but Content library items become inaccessible. Ask Fin in the support chat to switch you","evidence":"documented","source_ids":["s7","s8","s9","s10","s32","s27","s28"]},{"type":"downgrade","what":"Monthly plans can be downgraded as needed (for example, back to the Free eSign plan in quiet months); changes take effect at the end of the billing cycle","evidence":"documented","source_ids":["s5","s6"]},{"type":"seat_reduction","what":"Remove users under Settings, Team and seats, then lower the seat count in Settings, Billing, Manage Plan, Manage Current Plan","evidence":"documented","source_ids":["s19","s20"]}],"export":[{"data":"Completed documents","how":"Download them; this still works after switching to the Free eSign plan","format":null,"limits":null,"source_ids":["s33"]},{"data":"Documents and other Customer Content","how":"Retrieve copies at any time while the agreement is in effect. After it ends, you can ask PandaDoc within 60 days to let you retrieve what remains","format":null,"limits":"After the 60-day period, content may be deleted","source_ids":["s21","s22","s23"]}],"after_cancel":{"access_until":"A cancelled monthly plan keeps access through the end of the current month; a switch to the Free eSign plan applies from the next invoice date","data_kept":"On the Free eSign plan all existing documents stay in the account while it is active. After the agreement ends, content can be retrieved on request for 60 days, then may be deleted","you_lose":["Sending beyond 60 documents a year or to more than 2 recipients per document (Free eSign plan)","Creating new templates while you have more than 5 (Free eSign plan)","Content library items, which become inaccessible on the Free eSign plan"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Only the account owner can see Billing: other users can't cancel","PandaDoc's help page asks you to contact support before cancelling","Annual Orders renew for a year unless written notice reaches legal@pandadoc.com at least 30 days before the term ends","Download what you need before the agreement ends: afterwards retrieval is by request, for 60 days only","A cancelled or expired account can be reactivated later from the Billing tab"]},"sources":[{"id":"s1","url":"https://support.pandadoc.com/en/articles/9715032-account-billing-and-ownership","title":"Account Billing and Ownership","publisher":"vendor","quote":"In your PandaDoc Account, go to Settings > Billing","supports":"where to cancel"},{"id":"s2","url":"https://support.pandadoc.com/en/articles/9715032-account-billing-and-ownership","title":"Account Billing and Ownership","publisher":"vendor","quote":"In the subscription plan settings, select Cancel subscription","supports":"the cancel step"},{"id":"s3","url":"https://support.pandadoc.com/en/articles/9715032-account-billing-and-ownership","title":"Account Billing and Ownership","publisher":"vendor","quote":"Only the account owner can view and access the Billing and Payment details pages.","supports":"who can cancel"},{"id":"s4","url":"https://support.pandadoc.com/en/articles/9715032-account-billing-and-ownership","title":"Account Billing and Ownership","publisher":"vendor","quote":"Account cancellations must adhere to the terms and conditions agreed upon at the time of account creation.","supports":"cancellations follow the agreed terms"},{"id":"s5","url":"https://support.pandadoc.com/en/articles/9715032-account-billing-and-ownership","title":"Account Billing and Ownership","publisher":"vendor","quote":"If you are on a monthly payment plan, you can upgrade or downgrade your subscription as needed.","supports":"monthly plans can downgrade"},{"id":"s6","url":"https://support.pandadoc.com/en/articles/9715032-account-billing-and-ownership","title":"Account Billing and Ownership","publisher":"vendor","quote":"These changes take effect at the end of your billing cycle and can be requested through your account settings.","supports":"when a downgrade takes effect"},{"id":"s7","url":"https://support.pandadoc.com/en/articles/9715030-pandadoc-free-plan-guide","title":"PandaDoc Free plan guide","publisher":"vendor","quote":"With our Free plan you can send 60 documents per year, 2 recipients per document.","supports":"Free plan sending limits"},{"id":"s8","url":"https://support.pandadoc.com/en/articles/9715030-pandadoc-free-plan-guide","title":"PandaDoc Free plan guide","publisher":"vendor","quote":"Free plan allows up to 5 templates.","supports":"Free plan template limit"},{"id":"s9","url":"https://support.pandadoc.com/en/articles/9715030-pandadoc-free-plan-guide","title":"PandaDoc Free plan guide","publisher":"vendor","quote":"Unlimited team members can be invited to the Free plan.","supports":"Free plan team members"},{"id":"s10","url":"https://support.pandadoc.com/en/articles/9715030-pandadoc-free-plan-guide","title":"PandaDoc Free plan guide","publisher":"vendor","quote":"All your existing documents remain in your account.","supports":"documents are kept on the Free plan"},{"id":"s11","url":"https://support.pandadoc.com/en/articles/9715030-pandadoc-free-plan-guide","title":"PandaDoc Free plan guide","publisher":"vendor","quote":"All documents created during your trial or paid subscription remain accessible as long as your account is active.","supports":"documents stay accessible"},{"id":"s12","url":"https://support.pandadoc.com/en/articles/9715030-pandadoc-free-plan-guide","title":"PandaDoc Free plan guide","publisher":"vendor","quote":"Plan changes will take effect immediately if you have a trial or an expired subscription. With an active subscription, plan changes will take effect from the next invoice date.","supports":"when a plan change takes effect"},{"id":"s13","url":"https://www.pandadoc.com/terms-of-use/","title":"Master Services Agreement","publisher":"vendor","quote":"Unless otherwise explicitly agreed upon by the parties in writing, all Orders are non-cancelable and Fees are non-refundable","supports":"no refunds"},{"id":"s14","url":"https://www.pandadoc.com/terms-of-use/","title":"Master Services Agreement","publisher":"vendor","quote":"the Term as set forth in the Order is a continuous and non-divisible commitment","supports":"the full term is owed"},{"id":"s15","url":"https://www.pandadoc.com/terms-of-use/","title":"Master Services Agreement","publisher":"vendor","quote":"IF A PARTY PROVIDES THE OTHER PARTY WRITTEN NOTICE OF NON-RENEWAL AT LEAST THIRTY (30) DAYS PRIOR TO THE END DATE OF THE TERM","supports":"the 30-day notice"},{"id":"s16","url":"https://www.pandadoc.com/terms-of-use/","title":"Master Services Agreement","publisher":"vendor","quote":"WILL AUTOMATICALLY RENEW FOR SUCCESSIVE ONE (1) YEAR RENEWAL TERMS UNDER THIS AGREEMENT AND THE APPLICABLE ORDER.","supports":"one-year auto-renewal"},{"id":"s17","url":"https://www.pandadoc.com/terms-of-use/","title":"Master Services Agreement","publisher":"vendor","quote":"and if to PandaDoc to legal@pandadoc.com, or to such other addresses as may be designated by a party in writing.","supports":"where to send notice"},{"id":"s18","url":"https://www.pandadoc.com/terms-of-use/","title":"Master Services Agreement","publisher":"vendor","quote":"All notices shall be deemed received when: (i) sent via email","supports":"email notice counts when sent"},{"id":"s19","url":"https://support.pandadoc.com/en/articles/9715032-account-billing-and-ownership","title":"Account Billing and Ownership","publisher":"vendor","quote":"Settings > Team and seats","supports":"where to remove users"},{"id":"s20","url":"https://support.pandadoc.com/en/articles/9715032-account-billing-and-ownership","title":"Account Billing and Ownership","publisher":"vendor","quote":"go to Settings > Billing > Manage Plan > Manage Current Plan and adjust the number of seats as needed.","supports":"lowering the seat count"},{"id":"s21","url":"https://www.pandadoc.com/terms-of-use/","title":"Master Services Agreement","publisher":"vendor","quote":"Customer may retrieve copies of its Customer Content at any time while this Agreement is in effect.","supports":"export while the agreement runs"},{"id":"s22","url":"https://www.pandadoc.com/terms-of-use/","title":"Master Services Agreement","publisher":"vendor","quote":"Customer may request, within sixty (60) days after such termination, that PandaDoc allow Customer to retrieve Customer Content still remaining in the Services.","supports":"the 60-day retrieval window"},{"id":"s23","url":"https://www.pandadoc.com/terms-of-use/","title":"Master Services Agreement","publisher":"vendor","quote":"After such 60-day period, Customer Content may be deleted without any liability to PandaDoc.","supports":"deletion after 60 days"},{"id":"s24","url":"https://support.pandadoc.com/en/articles/9715032-account-billing-and-ownership","title":"Account Billing and Ownership","publisher":"vendor","quote":"Before you cancel, please contact us first and we'll do our best to resolve your questions or concerns.","supports":"the request to contact support first"},{"id":"s25","url":"https://support.pandadoc.com/en/articles/11081012-billing-faq","title":"Billing FAQ","publisher":"vendor","quote":"If your account has expired or been canceled, you can easily reactivate it by following these steps","supports":"reactivating later"},{"id":"s26","url":"https://support.pandadoc.com/en/articles/9715030-pandadoc-free-plan-guide","title":"PandaDoc Free plan guide","publisher":"vendor","quote":"If you have more, you'll need to delete some before creating new ones.","supports":"the Free plan template limit in practice"},{"id":"s27","url":"https://support.pandadoc.com/en/articles/9715030-pandadoc-free-plan-guide","title":"PandaDoc Free plan guide","publisher":"vendor","quote":"Open PandaDoc and go to Help in the upper menu > Contact Support.","supports":"switching to Free starts in Help"},{"id":"s28","url":"https://support.pandadoc.com/en/articles/9715030-pandadoc-free-plan-guide","title":"PandaDoc Free plan guide","publisher":"vendor","quote":"Ask Fin to switch you.","supports":"the support chatbot makes the switch"},{"id":"s29","url":"https://support.pandadoc.com/en/articles/9715030-pandadoc-free-plan-guide","title":"PandaDoc Free plan guide","publisher":"vendor","quote":"Finally, confirm that you would like to switch and chat bot will switch you.","supports":"confirming the switch"},{"id":"s30","url":"https://www.pandadoc.com/terms-of-use/","title":"Master Services Agreement","publisher":"vendor","quote":"If Customer cancels a monthly plan before an upcoming renewal date, Customer will have access to the purchased PandaDoc Services through the end of the then-current month.","supports":"when a monthly cancellation ends access"},{"id":"s31","url":"https://www.pandadoc.com/terms-of-use/","title":"Master Services Agreement","publisher":"vendor","quote":"Customer's Order will automatically renew every month at PandaDoc's then published rates","supports":"monthly plans renew monthly"},{"id":"s32","url":"https://support.pandadoc.com/en/articles/9715030-pandadoc-free-plan-guide","title":"PandaDoc Free plan guide","publisher":"vendor","quote":"Content library items will be inaccessible after downgrading to Free eSign.","supports":"Content library is lost on Free"},{"id":"s33","url":"https://support.pandadoc.com/en/articles/9715030-pandadoc-free-plan-guide","title":"PandaDoc Free plan guide","publisher":"vendor","quote":"You can download completed documents","supports":"completed documents can be downloaded on Free"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["When a cancelled annual plan bought online ends, and what a cancelled account can still do, are not stated","No help article on bulk-exporting documents was found; the Free plan guide only says completed documents can be downloaded","What the cancel flow shows after Cancel subscription (reason, offer, confirmation) is not described","PandaDoc's help pages read don't mention Apple App Store or Google Play billing"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["Free eSign switch: through Help, Contact Support and the Fin chatbot (Free plan guide), not account settings","Self-serve route: a cancelled monthly plan runs to the end of the month; annual terms need 30 days' written notice (MSA)","Free plan: Content library items become inaccessible; completed documents can still be downloaded","MSA quotes re-confirmed; annual self-serve end date still undocumented"]}},"stackcut":{"vendor_id":"pandadoc","name":"PandaDoc","recipes":[{"id":"document-signing","title":"Simple templates and signature routing","best_year_one_net":490}]},"page":"https://stackcut.io/cancel/pandadoc","json":"https://stackcut.io/exits/pandadoc.json","evidence":{"packet_revision":"436ef1e1111ec72dc6e8c6f658ec8d17d67b6baac5e47897206a6b5920b0cb29","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"pandadoc--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"pandadoc--sales-contract--r2","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"pandora","name":"Pandora","category":"music_audio","website":"https://www.pandora.com","domains":["pandora.com"],"summary":"If Pandora bills you, sign in at pandora.com, open Subscriptions, choose Switch Plans, then Cancel Subscription, at least 24 hours before renewal; access runs to the end of the period and fees aren't refunded. Apple, Google Play, Amazon, Roku and T-Mobile subscriptions must be cancelled with them.","routes":[{"channel":"direct_web","applies_to":"Pandora Plus, Premium and Premium Family subscriptions billed by Pandora","who":"The account holder (sign in)","method":"self_serve","start_url":"https://www.pandora.com","steps":[{"do":"Sign in to your account on pandora.com","expect":null},{"do":"Go to the Subscriptions page (it is also in the Settings menu; in a phone's browser, select the menu icon at the top left, then Subscription)","expect":"Switch Plans"},{"do":"Select Switch Plans, then click Cancel Subscription in the bottom corner of the screen","expect":null},{"do":"Confirm the cancellation of future subscription payments","expect":null}],"confirm_by":null,"effective":"Access continues until the end of the current access period, then expires","notice":"Cancel at least 24 hours before the renewal date or the end of a free trial","refund":"Final and non-refundable; no full, partial or pro-rated refunds unless the law requires one","fees":null,"source_ids":["s1","s2","s3","s11","s12","s13","s26"]},{"channel":"apple_app_store","applies_to":"Subscriptions bought in the Pandora app on an Apple device and billed by Apple","who":"The Apple Account that pays for the subscription","method":"platform_settings","start_url":"https://account.apple.com/account/manage/section/subscriptions","steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then tap Pandora","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription","expect":null}],"confirm_by":"Pandora shows an expiration message, or no Cancel button, in Subscriptions","effective":"Access continues until the end of the current access period (Pandora's terms)","notice":"Cancel at least 24 hours before the renewal date or the end of a free trial","refund":"Pandora's terms say purchases are non-refundable","fees":null,"source_ids":["s10","s5","s19","s18","s3","s12","s11"]},{"channel":"google_play","applies_to":"Subscriptions billed by Google Play, including those charged to your mobile carrier through Google Play","who":"The Google Account that pays for the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to your subscriptions in Google Play on an Android device or a computer","expect":"Manage"},{"do":"Next to Pandora, click Manage, then Cancel subscription; in the pop-up, select a reason and click Continue","expect":null}],"confirm_by":null,"effective":"Access continues until the end of the current access period (Pandora's terms)","notice":"Cancel at least 24 hours before the renewal date or the end of a free trial","refund":null,"fees":null,"source_ids":["s10","s6","s20","s3","s11","s23"]},{"channel":"amazon","applies_to":"Subscriptions charged through Amazon, for example after upgrading on a Kindle Fire or through the Amazon Appstore","who":"The Amazon account that pays","method":"platform_settings","start_url":null,"steps":[{"do":"Manage and cancel the Pandora subscription from the Amazon Appstore website","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s8","s5"]},{"channel":"roku","applies_to":"Subscriptions bought through Roku","who":"The Roku account that pays","method":"platform_settings","start_url":"https://my.roku.com/subscriptions","steps":[{"do":"Go to my.roku.com/subscriptions and, under Active subscriptions, select Pandora","expect":"Manage subscription"},{"do":"Select Manage subscription, then Turn off auto-renew","expect":null}],"confirm_by":null,"effective":"Access continues until the end of the current billing period","notice":"Cancel at least 24 hours before the renewal date or the end of a free trial","refund":"No partial-term refunds","fees":null,"source_ids":["s9","s10","s5","s21","s11","s22","s3"]},{"channel":"carrier_or_isp","applies_to":"Pandora added through T-Mobile (Pandora support can't manage carrier subscriptions such as Verizon or T-Mobile)","who":"The T-Mobile account holder, signed in with a T-Mobile ID","method":"platform_settings","start_url":null,"steps":[{"do":"Sign in to T-Mobile or the T-Mobile app with your T-Mobile ID and remove Pandora from your add-ons","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s7","s5"]}],"pay_less":[{"type":"free_plan","what":"Pandora's free tier: create stations from your favorite artists, songs and genres","evidence":"documented","source_ids":["s17"]},{"type":"downgrade","what":"Pandora Plus costs $4.99 a month, against $10.99 a month for Premium (prices when bought on the Pandora website)","evidence":"documented","source_ids":["s14","s15"]},{"type":"annual_billing","what":"Yearly billing: Plus is $54.89 a year and Premium $120.89 a year when bought on the Pandora website","evidence":"documented","source_ids":["s14","s15"]},{"type":"student_or_nonprofit","what":"Student Premium is $5.99 a month or $71.88 a year, for up to four years","evidence":"documented","source_ids":["s16"]},{"type":"discount_program","what":"Military Premium: all of Premium for $8.99 a month or $98.89 a year, for U.S. active-duty military, retirees, veterans, National Guard, reserves and dependents (eligibility is verified)","evidence":"documented","seen":null,"source_ids":["s24","s25"]}],"export":[],"after_cancel":{"access_until":"The end of the current access period","data_kept":null,"you_lose":["Access to Pandora's paid subscription services once the access period ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Uninstalling the Pandora app does not cancel the subscription","Pandora support can't cancel subscriptions bought through Apple, Amazon, Roku or carriers such as Verizon and T-Mobile","For a Pandora-billed subscription, you can also ask Pandora Listener Support to cancel it"]},"sources":[{"id":"s1","url":"https://help.pandora.com/s/article/Cancel-your-Subscription-1519949295562?language=en_US","title":"Cancel your subscription (Pandora Help)","publisher":"vendor","quote":"Go to the Subscriptions page. (You can also access this from the Settings menu.) Select Switch Plans and click Cancel Subscription in the bottom corner of the screen.","supports":"the web steps"},{"id":"s2","url":"https://help.pandora.com/s/article/Cancel-your-Subscription-1519949295562?language=en_US","title":"Cancel your subscription (Pandora Help)","publisher":"vendor","quote":"Confirm the cancellation of any future subscription payments.","supports":"the final step"},{"id":"s3","url":"https://help.pandora.com/s/article/Cancel-your-Subscription-1519949295562?language=en_US","title":"Cancel your subscription (Pandora Help)","publisher":"vendor","quote":"be sure to cancel your subscription or trial at least 24 hours beforehand","supports":"the notice before renewal or trial end"},{"id":"s4","url":"https://help.pandora.com/s/article/Cancel-your-Subscription-1519949295562?language=en_US","title":"Cancel your subscription (Pandora Help)","publisher":"vendor","quote":"Uninstalling the Pandora app from your devices does not automatically cancel your subscription for you.","supports":"the uninstall tip"},{"id":"s5","url":"https://help.pandora.com/s/article/Cancel-your-Subscription-1519949295562?language=en_US","title":"Cancel your subscription (Pandora Help)","publisher":"vendor","quote":"Pandora Support is unable to manage subscriptions or trials purchased through Apple, Amazon, Roku or carriers such as Verizon, T-Mobile, etc.","supports":"third-party billing must be cancelled with that company"},{"id":"s6","url":"https://help.pandora.com/s/article/Cancel-your-Subscription-1519949295562?language=en_US","title":"Cancel your subscription (Pandora Help)","publisher":"vendor","quote":"If you're currently being billed through your mobile carrier, you can cancel your subscription through Google Play from an Android or computer.","supports":"carrier billing is cancelled in Google Play"},{"id":"s7","url":"https://help.pandora.com/s/article/Cancel-your-Subscription-1519949295562?language=en_US","title":"Cancel your subscription (Pandora Help)","publisher":"vendor","quote":"T-Mobile customers can manage their add-ons by logging into T-Mobile or the T-Mobile app using their T-Mobile ID.","supports":"the T-Mobile route"},{"id":"s8","url":"https://help.pandora.com/s/article/Cancel-your-Subscription-1519949295562?language=en_US","title":"Cancel your subscription (Pandora Help)","publisher":"vendor","quote":"you can manage your subscription from the Amazon Appstore website","supports":"the Amazon route"},{"id":"s9","url":"https://help.pandora.com/s/article/Cancel-your-Subscription-1519949295562?language=en_US","title":"Cancel your subscription (Pandora Help)","publisher":"vendor","quote":"You can unsubscribe or cancel a subscription from your Roku, mobile device, or PC.","supports":"the Roku route"},{"id":"s10","url":"https://www.pandora.com/legal/subscription","title":"Pandora Subscription Terms","publisher":"vendor","quote":"If you purchase a Subscription through an External Service, such as Apple, Google Play, or Roku, you must use the tools made available by those services","supports":"app store and Roku subscriptions are cancelled with that service"},{"id":"s11","url":"https://www.pandora.com/legal/subscription","title":"Pandora Subscription Terms (6. Subscription Cancellation; Refunds)","publisher":"vendor","quote":"your access to the Subscription Services will continue until the end of your then-current Access Period, at which point it will expire.","supports":"when access ends"},{"id":"s12","url":"https://www.pandora.com/legal/subscription","title":"Pandora Subscription Terms (6. Subscription Cancellation; Refunds)","publisher":"vendor","quote":"Purchase and/or redemption of your Subscription Product is final and non-refundable","supports":"no refunds"},{"id":"s13","url":"https://www.pandora.com/legal/subscription","title":"Pandora Subscription Terms (6. Subscription Cancellation; Refunds)","publisher":"vendor","quote":"You may also contact Listener Support with a request to cancel your Subscription Product.","supports":"cancelling through Listener Support"},{"id":"s14","url":"https://help.pandora.com/s/article/000001089?language=en_US","title":"Pandora Subscriptions FAQ","publisher":"vendor","quote":"Pandora Plus is $4.99/month or $54.89/year when upgrading directly from the Pandora website.","supports":"Plus prices"},{"id":"s15","url":"https://help.pandora.com/s/article/000001089?language=en_US","title":"Pandora Subscriptions FAQ","publisher":"vendor","quote":"Pandora Premium is $10.99/month or $120.89/annually (when purchased directly from the Pandora website).","supports":"Premium prices"},{"id":"s16","url":"https://help.pandora.com/s/article/000001089?language=en_US","title":"Pandora Subscriptions FAQ","publisher":"vendor","quote":"Student Premium offers all the benefits of Premium at a discounted rate of $5.99/month or $71.88/annually for up to four years.","supports":"the student discount"},{"id":"s17","url":"https://help.pandora.com/s/article/000001089?language=en_US","title":"Pandora Subscriptions FAQ","publisher":"vendor","quote":"As a free listener, you can create stations based off of your favorite artists, songs, and genres.","supports":"the free tier"},{"id":"s18","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"s19","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"s20","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"the Google Play steps"},{"id":"s21","url":"https://support.roku.com/article/manage-or-cancel-subscriptions","title":"Manage or cancel subscriptions on Roku","publisher":"platform","quote":"Go to my.roku.com/subscriptions. Under Active subscriptions, select the subscription you want to cancel. Select Manage subscription and then select Turn off auto-renew to cancel your subscription.","supports":"the Roku steps"},{"id":"s22","url":"https://support.roku.com/article/manage-or-cancel-subscriptions","title":"Manage or cancel subscriptions on Roku","publisher":"platform","quote":"If you cancel with time left in your billing period, you can use your subscription until the end of the billing period. No partial-term refunds are provided.","supports":"Roku: access to the end of the billing period, no partial refunds"},{"id":"s23","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"For the subscription you want to cancel, click Manage. Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.","supports":"the Google Play reason pop-up"},{"id":"s24","url":"https://help.pandora.com/s/article/000001089?language=en_US","title":"Pandora Subscriptions FAQ","publisher":"vendor","quote":"Military Premium offers all the benefits of Premium at a discounted rate of $8.99/month or $98.89/annually","supports":"the Military Premium price"},{"id":"s25","url":"https://help.pandora.com/s/article/000001089?language=en_US","title":"Pandora Subscriptions FAQ","publisher":"vendor","quote":"Offer open to U.S. residents, 18+, active duty in any branch of the U.S. military, plus retirees, veterans, national guard, reserves, and dependents. Requires eligibility verification.","supports":"who qualifies for Military Premium"},{"id":"s26","url":"https://help.pandora.com/s/article/Cancel-your-Subscription-1519949295562?language=en_US","title":"Cancel your subscription (Pandora Help)","publisher":"vendor","quote":"Select the menu icon (three horizontal lines) in the top left. Then tap Subscription.","supports":"the path in a phone's browser"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["The Amazon Appstore's own cancel steps aren't confirmed: Amazon's pages couldn't be checked","Whether Pandora sends a cancellation email, and what happens to stations, playlists and downloads after cancelling, are not documented on the pages we read"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Roku: access to the end of the billing period, no partial-term refunds, and the 24-hour notice (s22, s3)","Google Play: added the reason pop-up and Continue (s23)","Web route: added the path in a phone's browser through the menu icon (s26)","Added Military Premium to pay_less (s24, s25)"]}},"delete_account":{"url":"https://www.pandora.com/settings/info","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/pandora","json":"https://stackcut.io/exits/pandora.json","evidence":{"packet_revision":"e9dbaf81c8f8752a9a26a96ae15fd6739023ce099dc4f8cddc42bb5b13cc6305","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"pandora--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"pandora--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"pandora--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"pandora--amazon--r4","channel":"amazon","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"pandora--roku--r5","channel":"roku","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"pandora--carrier-or-isp--r6","channel":"carrier_or_isp","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"paperform","name":"Paperform","category":"productivity","website":"https://paperform.co","domains":["paperform.co"],"summary":"Account Settings (avatar), Billing, then Cancel Plan (Platform plans) or Cancel Subscription (legacy); finish the whole flow or it won't take effect. Service runs to the end of the paid period; forms go offline and data is kept 12 months. Pausing up to 6 months is an alternative.","routes":[{"channel":"direct_web","label":"Cancel in Billing settings","applies_to":"Paperform subscriptions (Platform plans and legacy plans) billed by Paperform","who":"The account holder, signed in","method":"self_serve","start_url":null,"steps":[{"do":"Open Account Settings from the avatar at the top right of your Paperform Dashboard","expect":null},{"do":"Open the Billing settings (the Billing tab on the left)","expect":"Cancel Plan (Platform plans) or Cancel Subscription (legacy plans)"},{"do":"Click Cancel Plan (Platform plans) or Cancel Subscription (legacy plans)","expect":null},{"do":"Complete every step of the flow: the cancellation only takes effect once you finish it","expect":null}],"confirm_by":null,"effective":"You keep receiving the service until the end of the current Subscription Period; it doesn't renew","notice":"Cancel before the renewal date: subscriptions renew automatically for the same length, and Paperform isn't obliged to send renewal reminders","refund":"Refunds must be requested (support@paperform.co): within 7 days of the charge for monthly flat-fee plans, or 30 days for annual ones. Outside the Refund Policy, fees already paid for the current period aren't refunded, including for change of mind or unused time","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s14","s15","s16","s17"]},{"channel":"direct_web","label":"Delete the account","applies_to":"Any Paperform account, once every plan on it (including free plans) is cancelled","who":"The account holder, signed in","method":"self_serve","start_url":null,"steps":[{"do":"Cancel all subscription plans on the account, including free plans","expect":null},{"do":"Go to Billing Settings and click Destroy Account","expect":null}],"confirm_by":null,"effective":"Once the request is processed, all data, including form submissions, is scheduled for removal and can't be recovered","notice":null,"refund":null,"fees":null,"source_ids":["s18","s19","s20","s21","s22"]}],"pay_less":[{"type":"pause","what":"Pause a paid subscription for up to 6 months; it reactivates automatically when the pause length you chose ends, and the option isn't available if you've paused in the last 12 months","evidence":"documented","source_ids":["s23","s24","s25"]},{"type":"free_plan","what":"A Free plan, free forever, capped at 30 submissions a month; the pricing page lists unlimited forms, users and submissions storage, with Paperform branding shown","evidence":"documented","source_ids":["s26","s27","s28","s29","s30","s46"]},{"type":"downgrade","what":"Change to a cheaper tier in Account Billing settings (legacy billing: pick the product tab, then Change Plan); downgrades take effect at the next renewal, and legacy annual-to-monthly switches are only possible in the last month of the term","evidence":"documented","source_ids":["s4","s31","s32","s33"]},{"type":"annual_billing","what":"Annual billing costs less: Pro is $49/month billed annually versus $59 month to month, and Business $124 versus $149","evidence":"documented","source_ids":["s34"]},{"type":"student_or_nonprofit","what":"Nonprofit discounts on the Business and Enterprise plans","evidence":"documented","source_ids":["s35"]}],"export":[{"data":"Form submissions (results)","how":"From your dashboard, open the form and select Submissions, then download all results in one file; individual results can be downloaded one at a time","format":"CSV for all results; PDF or Word doc for individual results","limits":"Large exports may be emailed to your account address as a download link and can take a few hours","source_ids":["s36","s37","s38","s39"]}],"after_cancel":{"access_until":"The end of the current Subscription Period","data_kept":"The account stays dormant and keeps your forms and data for 12 months, after which submission and form data may be deleted (queued for deletion and purging after 12 months). Deleting the account schedules all data for removal, but Papersign documents are always retained","you_lose":["Your forms are no longer live to the public, and you can't create or edit forms","After 12 months, submission and form data may be deleted","After deleting the account: all data, including submissions, and use of the same email address for at least 30 days"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Finish the whole cancellation flow: it doesn't take effect until it's complete","Legacy billing has separate product tabs (Paperform, Papersign, Stepper); every plan must be cancelled before the account can be deleted","Refunds aren't automatic: request one within 7 days of a monthly charge or 30 days of an annual charge","Paperform isn't obliged to send renewal reminders, so cancel before the renewal date","Download submissions (CSV) before deleting the account: deleted data can't be recovered","Papersign documents (drafts, in progress and completed) are kept even after the account is deleted"]},"sources":[{"id":"s1","url":"https://paperform.co/help/articles/suspend-or-pause-paperform-account/","title":"How do I cancel my Subscription?","publisher":"vendor","quote":"Go to your Account Settings via the avatar located at the top right of your Paperform Dashboard","supports":"where the flow starts"},{"id":"s2","url":"https://paperform.co/help/articles/how-can-i-delete-my-account/","title":"How can I delete my account?","publisher":"vendor","quote":"Billing Settings","supports":"the Billing settings page"},{"id":"s3","url":"https://paperform.co/help/articles/suspend-or-pause-paperform-account/","title":"How do I cancel my Subscription?","publisher":"vendor","quote":"tab to the screen's left","supports":"the Billing tab is on the left"},{"id":"s4","url":"https://paperform.co/help/articles/how-do-i-upgrade-or-downgrade-my-paid-plan/","title":"How do I upgrade or downgrade my paid plan?","publisher":"vendor","quote":"Account Billing settings","supports":"where plan changes are made"},{"id":"s5","url":"https://paperform.co/help/articles/suspend-or-pause-paperform-account/","title":"How do I cancel my Subscription?","publisher":"vendor","quote":"Cancel Plan","supports":"the Platform plan cancel button"},{"id":"s6","url":"https://paperform.co/help/articles/suspend-or-pause-paperform-account/","title":"How do I cancel my Subscription?","publisher":"vendor","quote":"Cancel Subscription","supports":"the legacy plan cancel button"},{"id":"s7","url":"https://paperform.co/help/articles/suspend-or-pause-paperform-account/","title":"How do I cancel my Subscription?","publisher":"vendor","quote":"You must complete this flow for cancellation to take effect","supports":"the flow must be finished"},{"id":"s8","url":"https://paperform.co/terms/","title":"Paperform Terms of Service","publisher":"vendor","quote":"You can cancel the renewal of your Subscription at any time within your Account settings.","supports":"cancelling in Account settings"},{"id":"s9","url":"https://paperform.co/terms/","title":"Paperform Terms of Service","publisher":"vendor","quote":"you will continue to receive the Services ordered until the end of your current Subscription Period","supports":"when access ends"},{"id":"s10","url":"https://paperform.co/terms/","title":"Paperform Terms of Service","publisher":"vendor","quote":"your Subscription will automatically renew for subsequent period for the same length as the Initial Subscription Period","supports":"automatic renewal"},{"id":"s11","url":"https://paperform.co/terms/","title":"Paperform Terms of Service","publisher":"vendor","quote":"We may but are not obligated to send you any renewal notices or other reminders at the end of the Subscription Period.","supports":"no guaranteed renewal reminder"},{"id":"s12","url":"https://paperform.co/terms/","title":"Paperform Terms of Service","publisher":"vendor","quote":"make a request for cancellation and refund within seven (7) days of the Subscription Fee charge transaction taking place for monthly Flat-fee Plan Subscriptions","supports":"the monthly refund window"},{"id":"s13","url":"https://paperform.co/terms/","title":"Paperform Terms of Service","publisher":"vendor","quote":"or thirty (30) days of the Subscription Fee charge transaction taking place for annual Flat-fee Subscriptions","supports":"the annual refund window"},{"id":"s14","url":"https://paperform.co/terms/","title":"Paperform Terms of Service","publisher":"vendor","quote":"You will not receive a refund for the Subscription Fees you already paid for your current Subscription Period outside of our Refund Policy","supports":"no refund outside the policy"},{"id":"s15","url":"https://paperform.co/help/articles/what-is-paperforms-refund-policy/","title":"What is Paperform's refund policy?","publisher":"vendor","quote":"Refunds are not automatically processed and must be requested","supports":"refunds must be requested"},{"id":"s16","url":"https://paperform.co/help/articles/what-is-paperforms-refund-policy/","title":"What is Paperform's refund policy?","publisher":"vendor","quote":"your change of mind, claims of unused time, or your failure to cancel your Subscription with sufficient notice","supports":"what isn't refunded"},{"id":"s17","url":"https://paperform.co/help/articles/what-is-paperforms-refund-policy/","title":"What is Paperform's refund policy?","publisher":"vendor","quote":"support@paperform.co","supports":"where to request a refund"},{"id":"s18","url":"https://paperform.co/help/articles/how-can-i-delete-my-account/","title":"How can I delete my account?","publisher":"vendor","quote":"All of your subscription plans (including free plans) must be cancelled prior to destroying your account.","supports":"cancel every plan before deleting"},{"id":"s19","url":"https://paperform.co/help/articles/how-can-i-delete-my-account/","title":"How can I delete my account?","publisher":"vendor","quote":"You can delete your Paperform account by navigating to Billing Settings, and clicking on the","supports":"where deleting starts"},{"id":"s20","url":"https://paperform.co/help/articles/how-can-i-delete-my-account/","title":"How can I delete my account?","publisher":"vendor","quote":"Destroy Account","supports":"the delete button"},{"id":"s21","url":"https://paperform.co/help/articles/how-can-i-delete-my-account/","title":"How can I delete my account?","publisher":"vendor","quote":"Once your account deletion request is processed, all data (including form submissions) will be scheduled for removal and cannot be recovered.","supports":"deletion is permanent"},{"id":"s22","url":"https://paperform.co/help/articles/how-can-i-delete-my-account/","title":"How can I delete my account?","publisher":"vendor","quote":"Your account email cannot be used again for a minimum of 30 days after requesting deletion of your account.","supports":"the email can't be reused for 30 days"},{"id":"s23","url":"https://paperform.co/help/articles/suspend-or-pause-paperform-account/","title":"How do I cancel my Subscription?","publisher":"vendor","quote":"you can pause your subscription for up to 6 months","supports":"the pause option"},{"id":"s24","url":"https://paperform.co/help/articles/suspend-or-pause-paperform-account/","title":"How do I cancel my Subscription?","publisher":"vendor","quote":"if you have already paused your account in the last 12 months, this option won't be available","supports":"the pause limit"},{"id":"s25","url":"https://paperform.co/help/articles/suspend-or-pause-paperform-account/","title":"How do I cancel my Subscription?","publisher":"vendor","quote":"will automatically activate after 6 months of pausing (or the time length you choose)","supports":"a pause ends automatically"},{"id":"s26","url":"https://paperform.co/pricing/","title":"Paperform pricing","publisher":"vendor","quote":"free forever","supports":"the Free plan"},{"id":"s27","url":"https://paperform.co/pricing/","title":"Paperform pricing","publisher":"vendor","quote":"Unlimited Forms","supports":"Free plan forms"},{"id":"s28","url":"https://paperform.co/pricing/","title":"Paperform pricing","publisher":"vendor","quote":"Unlimited Users","supports":"Free plan users"},{"id":"s29","url":"https://paperform.co/pricing/","title":"Paperform pricing","publisher":"vendor","quote":"Unlimited Submissions storage","supports":"Free plan storage"},{"id":"s30","url":"https://paperform.co/pricing/","title":"Paperform pricing","publisher":"vendor","quote":"Paperform branding shown","supports":"Free plan shows branding"},{"id":"s31","url":"https://paperform.co/help/articles/how-do-i-upgrade-or-downgrade-my-paid-plan/","title":"How do I upgrade or downgrade my paid plan?","publisher":"vendor","quote":"Ensure you are on the correct product tab (Paperform / Papersign / Stepper), then click Change Plan.","supports":"legacy plan changes and product tabs"},{"id":"s32","url":"https://paperform.co/pricing/","title":"Paperform pricing","publisher":"vendor","quote":"Downgrades take effect at your next renewal rather than immediately","supports":"when a downgrade applies"},{"id":"s33","url":"https://paperform.co/help/articles/how-do-i-upgrade-or-downgrade-my-paid-plan/","title":"How do I upgrade or downgrade my paid plan?","publisher":"vendor","quote":"switching from an annual to a monthly subscription is only possible during the last month of your current term.","supports":"legacy annual-to-monthly limit"},{"id":"s34","url":"https://paperform.co/pricing/","title":"Paperform pricing","publisher":"vendor","quote":"Paperform Pro is $49/month billed annually versus $59 month-to-month, and Business is $124/month billed annually versus $149.","supports":"annual pricing"},{"id":"s35","url":"https://paperform.co/pricing/","title":"Paperform pricing","publisher":"vendor","quote":"Paperform offers nonprofit discounts on the Business and Enterprise plans.","supports":"the nonprofit discount"},{"id":"s36","url":"https://paperform.co/help/articles/share-form-submissions/","title":"How can I share form results and get my data to others?","publisher":"vendor","quote":"Head to your dashboard, click on the form you wish to view, and then select","supports":"where submissions are exported"},{"id":"s37","url":"https://paperform.co/help/articles/share-form-submissions/","title":"How can I share form results and get my data to others?","publisher":"vendor","quote":"Download all results in one file (CSV)","supports":"the CSV export"},{"id":"s38","url":"https://paperform.co/help/articles/share-form-submissions/","title":"How can I share form results and get my data to others?","publisher":"vendor","quote":"Download individual results as a PDF or Word doc","supports":"single-result downloads"},{"id":"s39","url":"https://paperform.co/help/articles/share-form-submissions/","title":"How can I share form results and get my data to others?","publisher":"vendor","quote":"a download link may be sent to your Paperform account email instead of opening immediately. This may take a few hours, depending on the number of exported submissions.","supports":"large export limits"},{"id":"s40","url":"https://paperform.co/help/articles/suspend-or-pause-paperform-account/","title":"How do I cancel my Subscription?","publisher":"vendor","quote":"Your account will remain dormant and retain your forms and data for 12 months.","supports":"data kept for 12 months"},{"id":"s41","url":"https://paperform.co/help/articles/suspend-or-pause-paperform-account/","title":"How do I cancel my Subscription?","publisher":"vendor","quote":"submission and form data may be deleted","supports":"data may be deleted after 12 months"},{"id":"s42","url":"https://paperform.co/pricing/","title":"Paperform pricing","publisher":"vendor","quote":"Data associated with a canceled account is queued for deletion and purging after 12 months.","supports":"data purge after 12 months"},{"id":"s43","url":"https://paperform.co/help/articles/suspend-or-pause-paperform-account/","title":"How do I cancel my Subscription?","publisher":"vendor","quote":"your forms will no longer be live to the public and you will not be able to create or edit your forms","supports":"what you lose after cancelling"},{"id":"s44","url":"https://paperform.co/help/articles/how-can-i-delete-my-account/","title":"How can I delete my account?","publisher":"vendor","quote":"Draft, in-progress, and completed Papersign documents (including PDF uploads and audit certificates) are always retained.","supports":"Papersign documents are kept"},{"id":"s45","url":"https://paperform.co/terms/","title":"Paperform Terms of Service","publisher":"vendor","quote":"It is your sole responsibility to monitor your Account and promptly advise us of any changes to your Account or Subscription, including cancellations.","supports":"the customer must act before renewal"},{"id":"s46","url":"https://paperform.co/pricing/","title":"Paperform pricing","publisher":"vendor","quote":"30 Submissions* / month","supports":"the Free plan's monthly submission limit"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Who on a team account can cancel (owner only or other users) is not stated","What confirms a cancellation (an email or a status in Billing) and whether the flow asks for a reason or offers a pause first are not documented","Where the pause option appears in the app is not described in the article read","How Enterprise plans are contracted and cancelled is not documented"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Free plan: added its cap of 30 submissions a month (pricing page), removed the matching unverified line","Pause: it reactivates when the chosen pause length ends (up to 6 months); s25 quote re-copied in full"]}},"stackcut":{"vendor_id":"paperform","name":"Paperform","recipes":[{"id":"form-intake","title":"Branded intake and approval flow","best_year_one_net":418}]},"page":"https://stackcut.io/cancel/paperform","json":"https://stackcut.io/exits/paperform.json","evidence":{"packet_revision":"7557eed4575050900b091273cdec8935049ec3955d61e330e47014767fc9057b","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"paperform--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"paperform--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"paramount_plus","name":"Paramount+","category":"streaming_video","website":"https://www.paramountplus.com","domains":["paramountplus.com","pplus.legal"],"summary":"Cancel on paramountplus.com: click your username, Account, then Cancel subscription; access lasts until the billing period ends and there are no refunds. Sign-ups through Apple, Google Play, Amazon (Fire TV or Prime Video), Roku, or partners like T-Mobile, Verizon and Walmart+ must be cancelled there.","routes":[{"channel":"direct_web","applies_to":"Subscriptions started on paramountplus.com, a smart TV (LG, Vizio, Samsung) or a game console (Xbox, PS4, PS5)","who":"The account holder, signed in on paramountplus.com","method":"self_serve","start_url":"https://www.paramountplus.com/account","steps":[{"do":"Go to paramountplus.com and click your username in the upper right corner","expect":"Account"},{"do":"Click Account","expect":"Cancel subscription"},{"do":"Scroll down, click Cancel subscription and follow the prompts","expect":null}],"confirm_by":null,"effective":"You keep access until the end of the current billing period, even when a promotional offer applies; free trials end at the end of the trial","notice":"Cancel before your next renewal date (or before a free trial ends) to avoid the next charge","refund":"No refunds for fees already paid, except where the law requires one","fees":null,"source_ids":["s1","s2","s3","s4","s5","s21"]},{"channel":"apple_app_store","applies_to":"Subscriptions bought in the Paramount+ app on iPhone, iPad or Apple TV, or through Apple TV Channels","who":"The person whose Apple Account pays for the subscription","method":"platform_settings","start_url":"https://account.apple.com/account/manage/section/subscriptions","steps":[{"do":"On iPhone or iPad, open Settings and tap your name, then Subscriptions (on Apple TV: Settings, then Users & Accounts, your account, Subscriptions)","expect":"Paramount+"},{"do":"Select Paramount+","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription, then Confirm","expect":null}],"confirm_by":"Cancel Subscription no longer shows for Paramount+, meaning it is canceled and won't renew","effective":null,"notice":"If you're on a free trial, cancel at least 24 hours before it ends","refund":null,"fees":null,"source_ids":["s6","s7","s8","s23","s26"]},{"channel":"google_play","applies_to":"Subscriptions bought through Google Play on an Android phone, tablet or TV","who":"The person whose Google Account pays for the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"On a phone or computer, go to g.co/play/subscriptions","expect":"Paramount+"},{"do":"Select Paramount+ (on a computer, click Manage), then Cancel subscription","expect":null},{"do":"In the confirmation pop-up, select a reason and click Continue","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time you already paid for","notice":null,"refund":null,"fees":null,"source_ids":["s6","s9","s10","s22","s26"]},{"channel":"amazon","applies_to":"Subscriptions bought on a Fire TV (Amazon Appstore) or as a Prime Video add-on (channel)","who":"The Amazon account holder who pays for the subscription","method":"platform_settings","start_url":"https://www.amazon.com/gp/video/settings","steps":[{"do":"Fire TV (Appstore) billing: go to amazon.com/appstoresubscriptions and sign in; next to Paramount+ select Actions, then Cancel your subscription","expect":null},{"do":"Prime Video add-on billing: open Prime Video's Manage Your Subscriptions page and select Subscriptions from the top menu","expect":"Paramount+"},{"do":"Find Paramount+, select Unsubscribe and confirm","expect":"your subscription end date"}],"confirm_by":"For a Prime Video add-on, the confirmation screen shows your subscription end date","effective":"Prime Video add-on: access and charges stop after the end date shown; Fire TV (Appstore) timing is not stated","notice":null,"refund":null,"fees":null,"source_ids":["s6","s11","s12","s13"]},{"channel":"roku","applies_to":"Subscriptions started on a Roku device and billed by Roku","who":"The Roku account holder","method":"platform_settings","start_url":"https://my.roku.com/subscriptions","steps":[{"do":"On the Roku website, go to my.roku.com/subscriptions and select Paramount+ under Active subscriptions","expect":"Manage subscription"},{"do":"Select Manage subscription, then Turn off auto-renew","expect":null}],"confirm_by":null,"effective":"You keep access until the current billing cycle ends","notice":null,"refund":"Roku gives no refunds for partial-term cancellations","fees":null,"source_ids":["s6","s14","s15","s16"]},{"channel":"reseller_or_partner","applies_to":"Paramount+ billed or included by a partner such as T-Mobile, Verizon or Walmart+","who":"The account holder with that partner","method":"platform_settings","start_url":null,"steps":[{"do":"Sign in to your account with the partner (T-Mobile, Verizon or Walmart+) and manage or remove the Paramount+ benefit there","expect":null}],"confirm_by":"The partner's own confirmation","effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s17"]}],"pay_less":[{"type":"ad_supported_plan","what":"Switch to Paramount+ Essential with ads ($8.99 a month), the lower-priced plan; a downgrade made on the website starts at the end of the current billing period, only after any free trial ends, and a promotional offer may not carry over","evidence":"documented","source_ids":["s18","s19","s24","s25"]},{"type":"annual_billing","what":"Pay yearly: Essential is $89.99 a year against $8.99 a month","evidence":"documented","source_ids":["s18"]}],"export":[],"after_cancel":{"access_until":"The end of the current billing period (or the end of a free trial)","data_kept":"Not stated","you_lose":["Streaming when the billing period ends","Downloaded titles, which expire"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancel with whoever bills you: Paramount+, Apple, Google, Amazon, Roku or a partner","Smart TV and game console sign-ups are cancelled on paramountplus.com, not on the device","App-store sign-ups: deleting the account in the app (possible only after cancelling app-store billing) ends access immediately, with no Paramount+ refund, so wait until the paid period ends"]},"sources":[{"id":"s1","url":"https://help.paramountplus.com/s/article/PD-How-can-I-cancel-my-Paramount-subscription","title":"How can I cancel my Paramount+ subscription?","publisher":"vendor","quote":"Visit paramountplus.com and click on your username in the upper righthand corner. Click Account. Scroll down and click Cancel subscription.","supports":"the web cancel steps"},{"id":"s2","url":"https://help.paramountplus.com/s/article/PD-How-can-I-cancel-my-Paramount-subscription","title":"How can I cancel my Paramount+ subscription?","publisher":"vendor","quote":"If you signed up for Paramount+ on the web, your smart TV (LG TV, Vizio TV, Samsung TV), or gaming console (Xbox, PS4 or PS5), please use the steps below.","supports":"smart TV and console sign-ups use the web route"},{"id":"s3","url":"https://legal.paramount.com/us/en/pplus/termsofuse","title":"Paramount+ Terms of Use","publisher":"vendor","quote":"you can manage or cancel your Subscription by going to your Account at www.paramountplus.com/account","supports":"the start URL"},{"id":"s4","url":"https://legal.paramount.com/us/en/pplus/termsofuse","title":"Paramount+ Terms of Use","publisher":"vendor","quote":"at all other times, including where a Promotional Offer applies to your Subscription, at the end of your current billing period","supports":"when a direct cancellation takes effect"},{"id":"s5","url":"https://legal.paramount.com/us/en/pplus/termsofuse","title":"Paramount+ Terms of Use","publisher":"vendor","quote":"YOU WILL NOT BE REFUNDED FOR ANY FEES YOU HAVE PAID.","supports":"the refund policy"},{"id":"s6","url":"https://help.paramountplus.com/s/article/PD-How-can-I-cancel-my-Paramount-subscription","title":"How can I cancel my Paramount+ subscription?","publisher":"vendor","quote":"If you subscribed to Paramount+ on another billing platform, like the Apple App Store, Google Play, Amazon or Roku, you'll need to return to that platform to cancel","supports":"app store and Roku subscriptions cancel on that platform"},{"id":"s7","url":"https://help.paramountplus.com/s/article/PD-How-can-I-cancel-my-Paramount-subscription","title":"How can I cancel my Paramount+ subscription?","publisher":"vendor","quote":"Tap Cancel Subscription. If you don't see Cancel Subscription, the subscription is already canceled and won't renew.","supports":"the Apple steps and how to confirm"},{"id":"s8","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"s9","url":"https://help.paramountplus.com/s/article/PD-How-can-I-cancel-my-Paramount-subscription","title":"How can I cancel my Paramount+ subscription?","publisher":"vendor","quote":"On a phone or computer, go to g.co/play/subscriptions.","supports":"the Google Play steps"},{"id":"s10","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when Google Play access ends"},{"id":"s11","url":"https://help.paramountplus.com/s/article/PD-How-can-I-cancel-my-Paramount-subscription","title":"How can I cancel my Paramount+ subscription?","publisher":"vendor","quote":"Go to amazon.com/appstoresubscriptions and sign in with your Amazon username and password.","supports":"the Fire TV (Amazon Appstore) steps"},{"id":"s12","url":"https://www.amazon.com/gp/help/customer/display.html?nodeId=G8637923FFWAR2YH","title":"Cancel a Prime Video add-on Subscription","publisher":"platform","quote":"Go to Manage Your Subscriptions and select Subscriptions from the top menu. Find the add-on subscription that you want to cancel. Select Unsubscribe and confirm.","supports":"the Prime Video add-on steps"},{"id":"s13","url":"https://www.amazon.com/gp/help/customer/display.html?nodeId=G8637923FFWAR2YH","title":"Cancel a Prime Video add-on Subscription","publisher":"platform","quote":"Otherwise, your subscription end date displays on the confirmation screen.","supports":"how to confirm a Prime Video add-on cancellation"},{"id":"s14","url":"https://support.roku.com/article/manage-or-cancel-subscriptions","title":"Manage or cancel subscriptions on Roku","publisher":"platform","quote":"Go to my.roku.com/subscriptions. Under Active subscriptions, select the subscription you want to cancel. Select Manage subscription and then select Turn off auto-renew to cancel your subscription.","supports":"the Roku web steps"},{"id":"s15","url":"https://support.roku.com/article/manage-or-cancel-subscriptions","title":"Manage or cancel subscriptions on Roku","publisher":"platform","quote":"When you cancel your subscription, you'll still have access until your current billing cycle ends.","supports":"when Roku access ends"},{"id":"s16","url":"https://support.roku.com/article/1500005273501","title":"Roku content and subscription refund policy","publisher":"platform","quote":"No refunds are given for partial term cancellations.","supports":"Roku refunds"},{"id":"s17","url":"https://help.paramountplus.com/s/article/PD-How-can-I-manage-my-Paramount-subscription","title":"How can I manage my Paramount+ subscription?","publisher":"vendor","quote":"If you subscribed to Paramount+ via one of our partners, like T-Mobile, Verizon or Walmart+, you'll need to return to that platform to manage your subscription.","supports":"partner-billed subscriptions"},{"id":"s18","url":"https://help.paramountplus.com/s/article/PD-What-plans-are-available-for-Paramount-and-how-much-do-they-cost","title":"What plans are available for Paramount+, and how much do they cost?","publisher":"vendor","quote":"Paramount+ Essential (ad supported) $8.99*/mo $89.99*/year","supports":"Essential prices"},{"id":"s19","url":"https://legal.paramount.com/us/en/pplus/termsofuse","title":"Paramount+ Terms of Use","publisher":"vendor","quote":"your new downgraded Subscription will start at the end of your current billing period","supports":"downgrade timing"},{"id":"s20","url":"https://legal.paramount.com/us/en/pplus/termsofuse","title":"Paramount+ Terms of Use","publisher":"vendor","quote":"If you cancel your Subscription, or we no longer have the necessary rights to the downloaded Content, access to such Downloads will automatically expire.","supports":"downloads expire after cancelling"},{"id":"s21","url":"https://legal.paramount.com/us/en/pplus/termsofuse","title":"Paramount+ Terms of Use","publisher":"vendor","quote":"Certain Subscriptions automatically renew unless you cancel your Subscription before your next renewal date (or before the end of any free trial period","supports":"cancel before the next renewal date, or before a free trial ends"},{"id":"s22","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.","supports":"the Google Play computer steps, including the reason pop-up and Continue"},{"id":"s23","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.","supports":"Apple trials must be cancelled at least 24 hours before they end"},{"id":"s24","url":"https://legal.paramount.com/us/en/pplus/termsofuse","title":"Paramount+ Terms of Use","publisher":"vendor","quote":"you will only be able to do this after any applicable free trial period ends","supports":"a website downgrade is only possible after a free trial ends"},{"id":"s25","url":"https://legal.paramount.com/us/en/pplus/termsofuse","title":"Paramount+ Terms of Use","publisher":"vendor","quote":"any Promotional Offer that applies to your current Subscription may not apply to your new downgraded Subscription","supports":"a promotional offer may not carry over to a downgraded plan"},{"id":"s26","url":"https://legal.paramount.com/us/en/pplus/termsofuse","title":"Paramount+ Terms of Use","publisher":"vendor","quote":"you will permanently lose access to your Account, any profiles associated with it and viewing preferences; (ii) you will lose access to the Service immediately;","supports":"deleting the account (app-store sign-ups) ends access immediately"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["No confirmation email or on-screen confirmation for web cancellations is documented","When access ends and refund terms for Apple-, Fire TV (Appstore)- and partner-billed subscriptions are not stated on these pages","How long Paramount+ keeps account data after cancelling is not stated","No data export is documented","Paramount+ help pages couldn't be re-read in review, so the web menu path, the smart TV and console list, the g.co/play/subscriptions path, the Amazon Appstore steps and the T-Mobile, Verizon and Walmart+ partner list aren't reconfirmed","Prime Video add-on steps aren't reconfirmed: Amazon's help page couldn't be checked in review"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["Terms sources moved to legal.paramount.com (pplus.legal/terms redirects there)","Direct route: cancel before the next renewal date or trial end (s21)","Google Play: computer steps with Manage, reason pop-up and Continue (s22)","Apple: cancel a trial at least 24 hours before it ends (s23)","Downgrade: only after a free trial ends; a promotion may not carry over (s24, s25)","Tip: deleting the account in the app ends access immediately (s26)","Help-center and Amazon facts not re-checked, so level set to partial"]}},"delete_account":{"url":"https://privacyportal.onetrust.com/webform/869be997-c257-4071-b658-a5427317b5c6/bda9b2b4-9be6-4f30-9d55-94b308f9af4d","difficulty":"hard","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/paramount_plus","json":"https://stackcut.io/exits/paramount_plus.json","localized":[{"language":"de","market":"DE","title":"Paramount Plus kündigen","page":"https://stackcut.io/de/cancel/paramount_plus","checked_on":"2026-10-05"},{"language":"pt-br","market":"BR","title":"Como cancelar o Paramount+","page":"https://stackcut.io/pt-br/cancel/paramount_plus","checked_on":"2026-10-05"},{"language":"es","market":"MX","title":"Cómo cancelar Paramount Plus","page":"https://stackcut.io/es/cancel/paramount_plus","checked_on":"2026-10-05"}],"evidence":{"packet_revision":"9aa19f460877cd5a997ef1ec7b089f0fa9f84b0eacd8fae56c6d8955650e40de","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"paramount-plus--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"paramount-plus--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"paramount-plus--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"paramount-plus--amazon--r4","channel":"amazon","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"paramount-plus--roku--r5","channel":"roku","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"paramount-plus--reseller-or-partner--r6","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"parsec","name":"Parsec","category":"productivity","website":"https://parsec.app","domains":["parsec.app"],"summary":"Parsec for Teams: an administrator opens Products and Subscriptions in the dashboard and cancels; the account is canceled on the next renewal date and can be reverted until then. Unity's terms say subscriptions renew automatically and sales are final. Warp cancellation steps aren't documented.","routes":[{"channel":"direct_web","label":"Parsec for Teams dashboard","applies_to":"Parsec for Teams (and Enterprise) subscriptions managed in the Teams Administration Dashboard","who":"A Teams administrator account (the help pages don't name a narrower role)","method":"self_serve","start_url":null,"steps":[{"do":"Sign in to your administrator account and open the Products and Subscriptions section from the dashboard's sidebar","expect":null},{"do":"Choose the option to cancel your subscription","expect":"Status: Account Canceling, with a Revert scheduled cancellation option"}],"confirm_by":"The subscription status shows Account Canceling; after the renewal date it shows Account Canceled","effective":"The Teams account is canceled on your next renewal date","notice":"Cancel before the end of the current subscription term, or Unity may renew it automatically at the then-current price; Unity sends a reminder before the renewal date","refund":"Unity's Terms say all sales are final and no refunds are allowed except as required by law (country-specific checkout terms take precedence)","fees":null,"source_ids":["s1","s2","s3","s11","s13","s15","s16","s17","s18","s19","s20","s26"]}],"pay_less":[{"type":"downgrade","what":"Move from Enterprise to Teams with View Plans, then Downgrade Plan. The switch takes effect at your next renewal date, and Enterprise features such as High Performance Relay, Public API Access and SCIM provisioning stop","evidence":"documented","source_ids":["s4","s5"]},{"type":"seat_reduction","what":"Lower your paid seats in the dashboard. Reductions take effect at your next renewal date, and you keep using the seats until then","evidence":"documented","source_ids":["s8","s9"]},{"type":"annual_billing","what":"Warp (Individuals) billed annually shows a 14% saving. Teams can switch to annual immediately or back to monthly at the next renewal date; the help pages don't state a Teams discount","evidence":"documented","source_ids":["s24","s6","s7"]},{"type":"free_plan","what":"The Parsec app is free for consumer use, licensed for personal, non-commercial use only","evidence":"documented","source_ids":["s10","s25"]}],"export":[],"after_cancel":{"access_until":"Your next renewal date","data_kept":"Not stated for a canceled Teams subscription. Unity's Terms say user content may be deleted immediately when a Unity Account is cancelled or terminated","you_lose":["The Teams account and its features once it is officially canceled"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["A scheduled cancellation can be reverted with Revert scheduled cancellation until the renewal date; a canceled account may offer Reactivate account, if available","Trials can convert automatically to a paid subscription, so cancel a trial you don't want before it ends","Switching from Teams up to Enterprise takes effect immediately, so check the plan before you change it","The free plan and Warp are licensed for personal, non-commercial use only"]},"sources":[{"id":"s1","url":"https://support.parsec.app/hc/en-us/articles/32361296797844-Your-Parsec-Subscription","title":"Your Parsec Subscription","publisher":"vendor","quote":"first log in to your administrator account, then visit the","supports":"sign in to the administrator account and open Products and Subscriptions"},{"id":"s2","url":"https://support.parsec.app/hc/en-us/articles/32361296797844-Your-Parsec-Subscription","title":"Your Parsec Subscription","publisher":"vendor","quote":"Canceling your subscription","supports":"cancelling is a listed option in the subscription settings"},{"id":"s3","url":"https://support.parsec.app/hc/en-us/articles/32361358788372-Understanding-your-Subscription-Status","title":"Understanding your Subscription Status","publisher":"vendor","quote":"You've requested a cancellation of your Teams account which will occur on your next \"renewal\" date.","supports":"when a cancellation takes effect"},{"id":"s4","url":"https://support.parsec.app/hc/en-us/articles/32361408693396-Managing-Your-Product-Tier","title":"Managing Your Product Tier","publisher":"vendor","quote":"Switches to Teams are scheduled to take effect on your next renewal date.","supports":"Enterprise to Teams takes effect at renewal"},{"id":"s5","url":"https://support.parsec.app/hc/en-us/articles/32361408693396-Managing-Your-Product-Tier","title":"Managing Your Product Tier","publisher":"vendor","quote":"the following functionality will be disabled","supports":"which Enterprise features stop on downgrade"},{"id":"s6","url":"https://support.parsec.app/hc/en-us/articles/32361389337748-Managing-Your-Payment-Term","title":"Managing Your Payment Term","publisher":"vendor","quote":"Switching to annual takes effect immediately.","supports":"switching to annual is immediate"},{"id":"s7","url":"https://support.parsec.app/hc/en-us/articles/32361389337748-Managing-Your-Payment-Term","title":"Managing Your Payment Term","publisher":"vendor","quote":"Switches to monthly are scheduled to take effect on your next renewal date.","supports":"switching to monthly waits for renewal"},{"id":"s8","url":"https://support.parsec.app/hc/en-us/articles/32361388615572-Managing-Seats","title":"Managing Seats","publisher":"vendor","quote":"Seat reductions are scheduled to take effect on your next renewal date.","supports":"seat reductions take effect at renewal"},{"id":"s9","url":"https://support.parsec.app/hc/en-us/articles/32361388615572-Managing-Seats","title":"Managing Seats","publisher":"vendor","quote":"you may continue to use your existing seats until the end of your current renewal period.","supports":"you keep the seats until renewal"},{"id":"s10","url":"https://parsec.app/","title":"Parsec","publisher":"vendor","quote":"Parsec is free for consumer use.","supports":"the consumer app is free"},{"id":"s11","url":"https://support.parsec.app/hc/en-us/articles/32361358788372-Understanding-your-Subscription-Status","title":"Understanding your Subscription Status","publisher":"vendor","quote":"Your Teams account is officially canceled.","supports":"the account status after cancellation"},{"id":"s13","url":"https://support.parsec.app/hc/en-us/articles/32361358788372-Understanding-your-Subscription-Status","title":"Understanding your Subscription Status","publisher":"vendor","quote":"Revert scheduled cancellation","supports":"a scheduled cancellation can be reverted"},{"id":"s14","url":"https://support.parsec.app/hc/en-us/articles/32361408693396-Managing-Your-Product-Tier","title":"Managing Your Product Tier","publisher":"vendor","quote":"Switching to Enterprise takes effect immediately.","supports":"upgrading to Enterprise is immediate"},{"id":"s15","url":"https://unity.com/legal/cloud-terms-of-service","title":"Unity Cloud Additional Terms","publisher":"vendor","quote":"To simplify our terms, we have consolidated the Parsec Additional Terms, and the DevOps Additional Terms","supports":"Parsec's terms are now in Unity's Terms of Service and Cloud Additional Terms"},{"id":"s16","url":"https://unity.com/legal/cloud-terms-of-service","title":"Unity Cloud Additional Terms","publisher":"vendor","quote":"Unity Build Automation, Parsec,","supports":"Parsec is a Unity Cloud Offering"},{"id":"s17","url":"https://unity.com/legal/terms-of-service","title":"Unity Terms of Service","publisher":"vendor","quote":"Unity may automatically renew your subscription at the then-current price and terms for the Offering","supports":"automatic renewal"},{"id":"s18","url":"https://unity.com/legal/terms-of-service","title":"Unity Terms of Service","publisher":"vendor","quote":"If you do not cancel any such subscription before the end of the current subscription term","supports":"cancel before the end of the term to stop renewal"},{"id":"s19","url":"https://unity.com/legal/terms-of-service","title":"Unity Terms of Service","publisher":"vendor","quote":"Unity will send you a reminder notice prior to the renewal date stating the subscription fee","supports":"renewal reminder"},{"id":"s20","url":"https://unity.com/legal/terms-of-service","title":"Unity Terms of Service","publisher":"vendor","quote":"All sales are final and no refunds will be allowed except as required by law.","supports":"no refunds"},{"id":"s21","url":"https://unity.com/legal/terms-of-service","title":"Unity Terms of Service","publisher":"vendor","quote":"or automatically convert your trial subscription to a paid subscription","supports":"trials convert to paid"},{"id":"s22","url":"https://unity.com/legal/terms-of-service","title":"Unity Terms of Service","publisher":"vendor","quote":"Unity may immediately delete such User Content at the time of cancellation, termination or suspension of such Unity Account","supports":"content may be deleted when the account ends"},{"id":"s23","url":"https://parsec.app/","title":"Parsec","publisher":"vendor","quote":"14-day free trial. Cancel at any time.","supports":"the free trial on paid plans"},{"id":"s24","url":"https://parsec.app/warp","title":"Parsec Warp","publisher":"vendor","quote":"save 14%","supports":"the annual saving shown for Warp"},{"id":"s25","url":"https://parsec.app/warp","title":"Parsec Warp","publisher":"vendor","quote":"The Personal Use (free) and Individuals (warp) plans are licensed for personal, non-commercial use only.","supports":"the free plan and Warp are for personal use only"},{"id":"s26","url":"https://unity.com/legal/terms-of-service","title":"Unity Terms of Service","publisher":"vendor","quote":"any country-specific language appearing in the checkout flow takes precedence over these Terms.","supports":"checkout terms take precedence"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["How to cancel a Parsec Warp (Individuals) subscription isn't described in Parsec's help center","The screens after choosing to cancel a Teams subscription aren't described in Parsec's help center","What happens to team members and their data after a Teams cancellation isn't documented","Exporting data before cancelling isn't documented","Whether Enterprise customers on a negotiated contract follow different terms isn't stated"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Re-checked the Teams route against Parsec's help center (read directly; its pages block automated quote checks) and Unity's terms, which now cover Parsec","Added renewal and refund terms from Unity's Terms of Service: automatic renewal unless cancelled before the term ends, a reminder before renewal, and all sales final","Confirm by: the status shows Account Canceling, then Account Canceled (the draft only had the latter)","Removed a step the help page doesn't describe, and fixed the seat and downgrade quotes","Annual billing: the help page doesn't state a Teams discount; the 14% saving is shown for Warp only","Warp is a current paid plan, but no official cancel steps for it were found, so it is listed as not confirmed"]}},"delete_account":{"url":"https://parsec.app/settings/account/","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/parsec","json":"https://stackcut.io/exits/parsec.json","evidence":{"packet_revision":"d1af82297b8236449a1ff035afbd6f53a468e4ae1b4d0866de2606c5cb4bee9e","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"parsec--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"patreon","name":"Patreon memberships","category":"other_digital","website":"https://www.patreon.com","domains":["patreon.com"],"summary":"Cancel on patreon.com: Settings, Memberships, View Details, Cancel membership, then Confirm cancellation; iOS in-app memberships are changed in the iOS app. When access ends depends on the creator's billing: at the next billing date, or at once for per-creation and some monthly memberships. Refunds are rare.","routes":[{"channel":"direct_web","applies_to":"Paid memberships to a creator, paid on the Patreon website","who":"The member (log in and switch to your member profile if you also have a creator page)","method":"self_serve","start_url":"https://www.patreon.com/settings/memberships","steps":[{"do":"Log in and switch to your member profile if needed (click your profile picture in the bottom-left corner)","expect":null},{"do":"Click Settings in the left-side menu, then the Memberships tab","expect":"View Details"},{"do":"Find the membership and click View Details","expect":"Cancel membership"},{"do":"Click Cancel membership, then Confirm cancellation","expect":"an option to stay connected as a free member"},{"do":"Choose whether to stay as a free member and click Save and continue; the exit survey is optional","expect":null}],"confirm_by":null,"effective":"Depends on the creator's billing: subscription billing and annual memberships keep access until the next billing date; first-of-the-month (charge upfront) memberships cancelled before the 1st keep access until the next 1st; monthly non-charge-upfront and per-creation memberships lose access at once","notice":null,"refund":"Patreon doesn't typically offer refunds; you can request one from Billing history within 60 days of the payment, and the creator decides. Per-creation charges: contact Patreon support","fees":"Per-creation memberships: any pending bills are processed when you cancel","source_ids":["s1","s2","s3","s4","s5","s9","s10","s11","s12","s13","s7","s14","s15","s25","s28"]},{"channel":"direct_app","applies_to":"Memberships paid on Patreon (not through Apple), cancelled in the Patreon mobile app","who":"The member (switch to your member profile if you also have a creator page)","method":"self_serve","start_url":null,"steps":[{"do":"Open the Patreon app and switch to your member profile if needed","expect":null},{"do":"Scroll through the creators at the top of the Home screen and open the creator, then tap the three dots in the upper right corner and select Your membership","expect":"Edit membership"},{"do":"Choose Edit membership, then tap Cancel membership","expect":"Confirm cancellation"},{"do":"Scroll down and tap Confirm cancellation","expect":null},{"do":"Choose whether to stay a free member and tap Save and Continue; the exit survey is optional","expect":null}],"confirm_by":null,"effective":"Depends on the creator's billing: subscription billing and annual memberships keep access until the next billing date; first-of-the-month (charge upfront) memberships cancelled before the 1st keep access until the next 1st; monthly non-charge-upfront and per-creation memberships lose access at once","notice":null,"refund":"Patreon doesn't typically offer refunds; you can request one from Billing history within 60 days of the payment, and the creator decides. Per-creation charges: contact Patreon support","fees":"Per-creation memberships: any pending bills are processed when you cancel","source_ids":["s21","s22","s8","s23","s24","s9","s10","s11","s12","s13","s7","s14","s15","s28"]},{"channel":"apple_app_store","applies_to":"Memberships bought with iOS in-app purchase in the Patreon iOS app","who":"The member, in the Patreon iOS app","method":"self_serve","start_url":null,"steps":[{"do":"Open the Patreon iOS app and switch to your member profile if needed","expect":null},{"do":"Scroll through the creators at the top of the Home screen and open the creator, then tap the three dots in the upper right corner and select Your membership","expect":"Edit membership"},{"do":"Choose Edit membership, then tap Cancel membership","expect":"Confirm cancellation"},{"do":"Scroll down and tap Confirm cancellation","expect":null},{"do":"Choose whether to stay a free member and tap Save and Continue; the exit survey is optional","expect":null}],"confirm_by":null,"effective":"Same rules as other memberships: it depends on the creator's billing type","notice":null,"refund":"You can also request a refund for iOS app purchases through Apple","fees":null,"source_ids":["s19","s8","s20","s16","s9","s11","s21","s22","s23","s24"]}],"pay_less":[{"type":"downgrade","what":"Switch to a lower tier if the creator offers one (More tiers). With subscription billing you keep your current tier until the next billing date; with monthly (non-charge upfront) billing the lower tier applies at once; annual members cancel near the end of the year and rejoin at the lower tier","evidence":"documented","source_ids":["s17","s18","s27","s26"]},{"type":"free_plan","what":"Stay connected to the creator as a free member when you cancel","evidence":"documented","source_ids":["s5"]}],"export":[],"after_cancel":{"access_until":"The next billing date for subscription-billed and annual memberships; the next 1st of the month for charge-upfront memberships cancelled before the 1st; immediately for monthly non-charge-upfront and per-creation memberships","data_kept":null,"you_lose":["Access to the creator's paid content and tier benefits once access ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"After you confirm, you're asked whether to stay connected as a free member (Save and continue), and an anonymous exit survey is offered as an option","tips":["Memberships bought with iOS in-app purchase must be edited in the Patreon iOS app","Per-creation memberships: pending bills are processed as soon as you cancel","Refund requests go to the creator, from Billing history, within 60 days of the payment"]},"sources":[{"id":"s1","url":"https://support.patreon.com/hc/en-us/articles/360005502572-Canceling-a-paid-membership","title":"Canceling a paid membership (Patreon Help)","publisher":"vendor","quote":"Log in to your account and switch to your member profile (if applicable)","supports":"the first web step"},{"id":"s2","url":"https://support.patreon.com/hc/en-us/articles/360005502572-Canceling-a-paid-membership","title":"Canceling a paid membership (Patreon Help)","publisher":"vendor","quote":"Go to the Memberships tab (this link will take you there)","supports":"where to go"},{"id":"s3","url":"https://support.patreon.com/hc/en-us/articles/360005502572-Canceling-a-paid-membership","title":"Canceling a paid membership (Patreon Help)","publisher":"vendor","quote":"Locate your membership, and click the View Details button","supports":"the View Details step"},{"id":"s4","url":"https://support.patreon.com/hc/en-us/articles/360005502572-Canceling-a-paid-membership","title":"Canceling a paid membership (Patreon Help)","publisher":"vendor","quote":"Confirm cancellation","supports":"the confirm step"},{"id":"s5","url":"https://support.patreon.com/hc/en-us/articles/360005502572-Canceling-a-paid-membership","title":"Canceling a paid membership (Patreon Help)","publisher":"vendor","quote":"Decide whether to stay connected as a free member or toggle off this option and click Save and continue","supports":"the free-member option after cancelling"},{"id":"s6","url":"https://support.patreon.com/hc/en-us/articles/360005502572-Canceling-a-paid-membership","title":"Canceling a paid membership (Patreon Help)","publisher":"vendor","quote":"Optionally, complete the anonymous exit survey to share feedback with the creator","supports":"the optional exit survey"},{"id":"s7","url":"https://support.patreon.com/hc/en-us/articles/360005502572-Canceling-a-paid-membership","title":"Canceling a paid membership (Patreon Help)","publisher":"vendor","quote":"Patreon doesn't typically offer refunds since payments go directly to creators.","supports":"refunds are not typical"},{"id":"s8","url":"https://support.patreon.com/hc/en-us/articles/360005502572-Canceling-a-paid-membership","title":"Canceling a paid membership (Patreon Help)","publisher":"vendor","quote":"Choose Edit membership, then tap Cancel membership","supports":"the iOS app step"},{"id":"s9","url":"https://support.patreon.com/hc/en-us/articles/4407273239693-What-happens-when-I-cancel","title":"What happens when I cancel? (Patreon Help)","publisher":"vendor","quote":"If you cancel, you retain your original membership access up to the next billing date, which is determined by your join date.","supports":"subscription billing: access until the next billing date"},{"id":"s10","url":"https://support.patreon.com/hc/en-us/articles/4407273239693-What-happens-when-I-cancel","title":"What happens when I cancel? (Patreon Help)","publisher":"vendor","quote":"If you cancel before the 1st of the month, you'll retain your original membership access until the next 1st of the month.","supports":"charge upfront billing"},{"id":"s11","url":"https://support.patreon.com/hc/en-us/articles/4407273239693-What-happens-when-I-cancel","title":"What happens when I cancel? (Patreon Help)","publisher":"vendor","quote":"If you cancel a monthly (non-charge upfront) or per creation membership, you'll lose access when you cancel","supports":"memberships that end at once"},{"id":"s12","url":"https://support.patreon.com/hc/en-us/articles/4407273239693-What-happens-when-I-cancel","title":"What happens when I cancel? (Patreon Help)","publisher":"vendor","quote":"When you cancel, we'll process any pending bills on your account.","supports":"pending per-creation bills"},{"id":"s13","url":"https://support.patreon.com/hc/en-us/articles/4407273239693-What-happens-when-I-cancel","title":"What happens when I cancel? (Patreon Help)","publisher":"vendor","quote":"Similar to charge upfront billing and subscription billing, when you cancel an annual membership, you'll retain access until your next bill date.","supports":"annual memberships"},{"id":"s14","url":"https://support.patreon.com/hc/en-us/articles/360021113811-How-to-request-a-refund","title":"How to request a refund (Patreon Help)","publisher":"vendor","quote":"You can request a refund right from your Billing history, within 60 days of the original payment.","supports":"the refund window"},{"id":"s15","url":"https://support.patreon.com/hc/en-us/articles/360021113811-How-to-request-a-refund","title":"How to request a refund (Patreon Help)","publisher":"vendor","quote":"After you submit, the creator will review it and decide whether to approve or decline it.","supports":"who decides refunds"},{"id":"s16","url":"https://support.patreon.com/hc/en-us/articles/360021113811-How-to-request-a-refund","title":"How to request a refund (Patreon Help)","publisher":"vendor","quote":"If you've purchased a digital product through the iOS Patreon app, you can also request a refund for your purchase through Apple.","supports":"Apple refunds for iOS purchases"},{"id":"s17","url":"https://support.patreon.com/hc/en-us/articles/360000126286-How-to-change-your-tier-a-guide-for-members","title":"How to change your tier: a guide for members (Patreon Help)","publisher":"vendor","quote":"If the creator offers lower tiers that you'd like to switch to, click on More tiers","supports":"switching to a lower tier"},{"id":"s18","url":"https://support.patreon.com/hc/en-us/articles/360000126286-How-to-change-your-tier-a-guide-for-members","title":"How to change your tier: a guide for members (Patreon Help)","publisher":"vendor","quote":"You'll remain on your original tier until the next billing date. You'll have access to the lower-tier membership on your next billing date.","supports":"when a downgrade takes effect"},{"id":"s19","url":"https://support.patreon.com/hc/en-us/articles/360000126286-How-to-change-your-tier-a-guide-for-members","title":"How to change your tier: a guide for members (Patreon Help)","publisher":"vendor","quote":"Memberships made with iOS in-app purchases must be edited via the iOS app.","supports":"iOS in-app memberships are managed in the iOS app"},{"id":"s20","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"Use the web or your device to cancel a subscription from Apple or a subscription that you purchased with an app from the App Store.","supports":"App Store subscriptions can also be cancelled through Apple"},{"id":"s21","url":"https://support.patreon.com/hc/en-us/articles/360005502572-Canceling-a-paid-membership","title":"Canceling a paid membership (Patreon Help)","publisher":"vendor","quote":"Open the app and switch to your member profile (if applicable)","supports":"the mobile app route (first step)"},{"id":"s22","url":"https://support.patreon.com/hc/en-us/articles/360005502572-Canceling-a-paid-membership","title":"Canceling a paid membership (Patreon Help)","publisher":"vendor","quote":"Tap the three dots button in the upper right corner of the creator's Home screen","supports":"the app step to reach Your membership"},{"id":"s23","url":"https://support.patreon.com/hc/en-us/articles/360005502572-Canceling-a-paid-membership","title":"Canceling a paid membership (Patreon Help)","publisher":"vendor","quote":"Scroll down and Confirm cancellation","supports":"the app confirm step"},{"id":"s24","url":"https://support.patreon.com/hc/en-us/articles/360005502572-Canceling-a-paid-membership","title":"Canceling a paid membership (Patreon Help)","publisher":"vendor","quote":"Manage your free membership option and tap Save and Continue","supports":"the app free-member step"},{"id":"s25","url":"https://support.patreon.com/hc/en-us/articles/360005502572-Canceling-a-paid-membership","title":"Canceling a paid membership (Patreon Help)","publisher":"vendor","quote":"Click the Settings link from the left-side menu","supports":"where Memberships is on the web"},{"id":"s26","url":"https://support.patreon.com/hc/en-us/articles/360000126286-How-to-change-your-tier-a-guide-for-members","title":"How to change your tier: a guide for members (Patreon Help)","publisher":"vendor","quote":"You can cancel your membership near the end of your year term and then rejoin at a lower-tier option once the year has passed.","supports":"annual members can't simply switch down mid-term"},{"id":"s27","url":"https://support.patreon.com/hc/en-us/articles/360000126286-How-to-change-your-tier-a-guide-for-members","title":"How to change your tier: a guide for members (Patreon Help)","publisher":"vendor","quote":"If you decrease your membership, your access is instantly limited to the new (downgraded) tier that you've joined.","supports":"monthly (non-charge upfront) downgrades apply at once"},{"id":"s28","url":"https://support.patreon.com/hc/en-us/articles/360021113811-How-to-request-a-refund","title":"How to request a refund (Patreon Help)","publisher":"vendor","quote":"This refund request flow doesn't support per-creation transactions. If you were charged per creation, please contact Patreon Product Support for help with your refund.","supports":"per-creation refunds go through Patreon support"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Patreon's pages don't say whether iOS in-app memberships also appear in Apple's Subscriptions list","Any cancellation confirmation email is not documented on the pages we read","Which billing type a creator uses is shown on the creator's page, not in Patreon's help, so the exact end date can't be stated in advance"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Added a route for cancelling in the Patreon mobile app (the help page documents it); the iOS route now has the full app steps","Web steps: Settings is in the left-side menu; profile switch is under your profile picture","Downgrade timing now depends on billing type (instant on monthly non-upfront; annual members rejoin at year end)","Refund: per-creation charges go to Patreon support, not the Billing history flow","Every route fact re-read on Patreon's help pages; level raised to docs"]}},"delete_account":{"url":"https://privacy.patreon.com/policies?modal=take-control","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/patreon","json":"https://stackcut.io/exits/patreon.json","evidence":{"packet_revision":"b1071f67261f01b9232647ee581b65eef9b82fc99df71f5117d7f4e27854472d","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"patreon--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"patreon--direct-app--r2","channel":"direct_app","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"patreon--apple-app-store--r3","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"paychex","name":"Paychex","category":"business_finance","website":"https://www.paychex.com","domains":["paychex.com"],"summary":"Paychex publishes no cancellation process or notice period: contact your Paychex representative, call client support at 833-299-0168, or chat with a live representative in Paychex Flex. Gotcha: once you're no longer a client, W-2s are printed and shipped instead of shown online, so download pay stubs and reports first.","routes":[{"channel":"sales_contract","label":"Paychex Flex payroll and HR clients","applies_to":"Businesses using Paychex payroll, HR, benefits or PEO services (Paychex Flex or Paychex Oasis)","who":"The client business, through its Paychex contact or an authorized user","method":"phone","start_url":"https://www.paychex.com/support/contact","steps":[{"do":"Contact your Paychex customer representative, or call client support at 833-299-0168 (HR Services and PEO on Paychex Flex: 800-741-6277; on Paychex Oasis: 888-627-4735)","expect":null},{"do":"Or sign in to Paychex Flex and chat with a live representative, or fill out the client support form on the Contact page","expect":"Clients can expect to be contacted within four hours"},{"do":"Ask to end your Paychex services, and ask how the final payroll, remaining tax filings and year-end W-2s will be handled (Paychex doesn't publish this)","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s13","s14","s15"]}],"pay_less":[],"export":[{"data":"Employee pay stubs (check stubs)","how":"In Paychex Flex, find the Check Stubs tile, click View All, check the stubs you want and click View PDF","format":"PDF","limits":"Online W-2 access depends on the employer having an active Paychex Flex account","source_ids":["s7","s8","s10"]}],"after_cancel":{"access_until":null,"data_kept":"Paychex keeps personal information as long as necessary for the purposes it was collected for, including legal obligations and business and financial records; no fixed period is published","you_lose":["Online W-2 access for employees, which depends on an active Paychex Flex account; former clients' W-2s are printed and shipped instead"]},"agent_notes":{"sign_in_needed":false,"phone_or_chat_only":true,"retention_step":null,"tips":["Paychex publishes no self-serve cancel button, notice period or cancellation fees: ask your representative what your service agreement requires","If you are no longer a Paychex client, your W-2s are printed and shipped to you or directly to your employees","Employees of a former client should ask that employer for their W-2; Paychex says the employer is responsible for providing it","Download pay stubs and reports before the account is closed"]},"sources":[{"id":"s1","url":"https://www.paychex.com/support/client-support","title":"Paychex client support","publisher":"vendor","quote":"Contact your customer representative","supports":"clients contact their representative"},{"id":"s2","url":"https://www.paychex.com/support/client-support","title":"Paychex client support","publisher":"vendor","quote":"Or, access your Paychex Flex account & chat with a live representative","supports":"chat in Paychex Flex"},{"id":"s3","url":"https://www.paychex.com/support/contact","title":"Contact Paychex support","publisher":"vendor","quote":"Support for Payroll, Time & Attendance, Benefits, Insurance, HR Services 833-299-0168","supports":"the client support number"},{"id":"s4","url":"https://www.paychex.com/support/contact","title":"Contact Paychex support","publisher":"vendor","quote":"If you are a client, please fill out this form and be as specific as possible in describing the issue.","supports":"the client support form"},{"id":"s5","url":"https://www.paychex.com/support/contact","title":"Contact Paychex support","publisher":"vendor","quote":"Clients can expect to be contacted within four hours.","supports":"the response time"},{"id":"s6","url":"https://www.paychex.com/support/support-options-by-solution/employee-support/w-2-faq","title":"Paychex W-2 FAQ","publisher":"vendor","quote":"If you are no longer a Paychex client, your W-2s will be printed and shipped to you or directly to your employees.","supports":"year-end W-2s for former clients"},{"id":"s7","url":"https://www.paychex.com/support","title":"Paychex support and FAQ (How do I get my pay stub from Paychex?)","publisher":"vendor","quote":"Find the Check Stubs tile in the middle of the screen.","supports":"where pay stubs are"},{"id":"s8","url":"https://www.paychex.com/support","title":"Paychex support and FAQ (How do I get my pay stub from Paychex?)","publisher":"vendor","quote":"To download as a PDF, check the boxes of the check stub(s) you wish to view and click View PDF.","supports":"downloading pay stubs as PDF"},{"id":"s9","url":"https://www.paychex.com/support/support-options-by-solution/employee-support/w-2-faq","title":"Paychex W-2 FAQ","publisher":"vendor","quote":"Your employer is responsible for providing you with your W-2.","supports":"employers provide W-2s"},{"id":"s10","url":"https://www.paychex.com/support/support-options-by-solution/employee-support/w-2-faq","title":"Paychex W-2 FAQ","publisher":"vendor","quote":"has an active account with Paychex Flex, you may be able to sign into your account on Paychex Flex to access your 2025 W-2 online","supports":"online W-2s need an active employer account"},{"id":"s11","url":"https://www.paychex.com/corporate/security/privacy","title":"Paychex Privacy Policy","publisher":"vendor","quote":"We retain personal information for as long as necessary to fulfill the purposes for which it was collected","supports":"how long data is kept"},{"id":"s12","url":"https://www.paychex.com/corporate/security/privacy","title":"Paychex Privacy Policy","publisher":"vendor","quote":"necessary and essential business purposes such as complying with our legal obligations, maintaining business and financial records","supports":"why data is kept after service"},{"id":"s13","url":"https://www.paychex.com/support/contact","title":"Contact Paychex support","publisher":"vendor","quote":"800-741-6277","supports":"HR Services and PEO support on Paychex Flex"},{"id":"s14","url":"https://www.paychex.com/support/contact","title":"Contact Paychex support","publisher":"vendor","quote":"888-627-4735","supports":"HR Services and PEO support on Paychex Oasis"},{"id":"s15","url":"https://www.paychex.com/support/contact","title":"Contact Paychex support","publisher":"vendor","quote":"This form is for employers to request support.","supports":"the form is for the employer"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Paychex does not publish its client service agreement, so the notice period, any fees for ending service, and refund terms aren't confirmed","No public page describes how to cancel; the route rests on Paychex's client support and representative contact pages","When service ends, and whether Paychex files the remaining quarterly and annual payroll tax returns after you leave, is not documented","How to export payroll reports and employee records from Paychex Flex isn't on Paychex's public pages; it's covered in the signed-in Paychex Flex help","PEO (Paychex HR Services) agreements may have their own termination terms, which aren't public"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Phone numbers confirmed on the Contact page and now sourced; the 800 and 888 numbers are for HR Services and PEO (Flex and Oasis)","Last step reworded: Paychex doesn't publish how the final payroll and tax filings are handled, so ask","Not-confirmed notes rewritten for readers","The W-2 FAQ couldn't be re-read in this review; its quoted lines (W-2s for former clients are printed and shipped) are still on the page"]}},"page":"https://stackcut.io/cancel/paychex","json":"https://stackcut.io/exits/paychex.json","evidence":{"packet_revision":"10c1c520dce9cefaa3c5ad195025e81df82bad3c0615180480bdb6b65d191407","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"paychex--sales-contract--r1","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"payhip","name":"Payhip","category":"marketing_sales","website":"https://payhip.com","domains":["payhip.com"],"summary":"Plans are managed under Account > Settings > Billing & Invoices, though Payhip only documents upgrading there. To leave, delete the account in Login Settings > Account. Gotcha: deletion is permanent and products can't be retrieved, so export your customer list (CSV) and sales reports first.","routes":[{"channel":"direct_web","label":"Plan settings","applies_to":"Payhip Plus and Pro plans","who":"The seller who owns the Payhip account","method":"self_serve","start_url":null,"steps":[{"do":"Sign in, go to Account, then Settings, and click the Billing & Invoices tab, where plans are chosen (Payhip documents this tab only for upgrading, not for downgrading or cancelling)","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["p1","p2","p3"]},{"channel":"direct_web","label":"Delete the account","applies_to":"Any Payhip seller account","who":"The account owner, signed in","method":"self_serve","start_url":"https://payhip.com/settings/login","steps":[{"do":"Sign in to your Payhip account","expect":null},{"do":"In your account settings, go to Login Settings and select the Account tab","expect":"Delete Account"},{"do":"Click Delete Account and select a reason for leaving, or write feedback","expect":"I understand by proceeding that my account will be permanently deleted"},{"do":"Tick that box, then click Delete My Account","expect":null}],"confirm_by":null,"effective":"Immediately and permanently: you lose access to all your content and products and can't retrieve them later","notice":null,"refund":null,"fees":null,"source_ids":["p4","p5","p6","p7","p8","p9","p10","p3","p25"]}],"pay_less":[{"type":"free_plan","what":"Free Forever costs $0 a month with all features, unlimited products and unlimited revenue, plus a 5% transaction fee on sales","evidence":"documented","source_ids":["p11","p12","p13"]},{"type":"downgrade","what":"Plus costs $29 a month with a 2% transaction fee, against $99 a month for Pro with no Payhip transaction fee","evidence":"documented","source_ids":["p14","p15","p16","p24"]},{"type":"student_or_nonprofit","what":"Payhip will set up a discount for good causes: get in touch with Payhip","evidence":"documented","source_ids":["p17"]}],"export":[{"data":"Your customers and their orders: email, name, amounts, status, date, payment type, fees, VAT, coupons and checkout answers","how":"On the Customers page of your dashboard, click Export, filter by date range, order status or product if you like, then click Start Export","format":"CSV","limits":null,"source_ids":["p18","p19"]},{"data":"Monthly sales reports (VAT, Stripe and PayPal fees, Payhip fees, products sold, affiliate commissions)","how":"On the Customers page of your dashboard, click the Sales Report tab, then View / Download for the month","format":"PDF","limits":null,"source_ids":["p20","p21","p22"]}],"after_cancel":{"access_until":"Deleting the account ends access immediately","data_kept":null,"you_lose":["All your content and products, permanently, once the account is deleted"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"Deleting the account asks you to select a reason for leaving (or write feedback) and tick a confirmation box","tips":["Deletion can't be undone: export customers and sales reports first","PayPal and Stripe still charge their own transaction fees on every plan","Payhip's pricing FAQ says you can cancel your account whenever you like"]},"sources":[{"id":"p1","url":"https://help.payhip.com/article/102-billing-and-upgrading","title":"Billing and Upgrading","publisher":"vendor","quote":"To upgrade your Payhip account, go to \"Account\" > \"Settings\" and then click on the \"Billing & Invoices\" tab.","supports":"where plans are managed"},{"id":"p2","url":"https://help.payhip.com/article/102-billing-and-upgrading","title":"Billing and Upgrading","publisher":"vendor","quote":"choose the plan that you'd like to upgrade to, enter your credit card details, and that's it.","supports":"plans are chosen on that tab (documented for upgrading)"},{"id":"p3","url":"https://payhip.com/pricing","title":"Pricing","publisher":"vendor","quote":"Absolutely, you'll be able to cancel your account whenever you'd like if you decide we're not for you.","supports":"you can cancel at any time"},{"id":"p4","url":"https://help.payhip.com/article/204-deleting-your-account","title":"Deleting your Account","publisher":"vendor","quote":"Login into your Payhip account first","supports":"sign in first"},{"id":"p5","url":"https://help.payhip.com/article/204-deleting-your-account","title":"Deleting your Account","publisher":"vendor","quote":"In your account settings, head over to Login Settings","supports":"where deletion starts"},{"id":"p6","url":"https://help.payhip.com/article/204-deleting-your-account","title":"Deleting your Account","publisher":"vendor","quote":"Then select Account from the tabs","supports":"the Account tab"},{"id":"p7","url":"https://help.payhip.com/article/204-deleting-your-account","title":"Deleting your Account","publisher":"vendor","quote":"Click the \"Delete Account\" button","supports":"the delete button"},{"id":"p8","url":"https://help.payhip.com/article/204-deleting-your-account","title":"Deleting your Account","publisher":"vendor","quote":"Select your reason for leaving or you can also write your feedback","supports":"the reason prompt"},{"id":"p9","url":"https://help.payhip.com/article/204-deleting-your-account","title":"Deleting your Account","publisher":"vendor","quote":"to enable the \"Delete My Account\" button","supports":"the final button is enabled by the confirmation box"},{"id":"p10","url":"https://help.payhip.com/article/204-deleting-your-account","title":"Deleting your Account","publisher":"vendor","quote":"You will lose access to all your content and products, and won't be able to retrieve them again in the future.","supports":"deletion is permanent"},{"id":"p11","url":"https://help.payhip.com/article/102-billing-and-upgrading","title":"Billing and Upgrading","publisher":"vendor","quote":"At $0 per month, this comes with all features, unlimited products, and unlimited revenue","supports":"the Free Forever plan"},{"id":"p12","url":"https://payhip.com/pricing","title":"Pricing","publisher":"vendor","quote":"+5% transaction fee","supports":"the Free Forever transaction fee"},{"id":"p13","url":"https://payhip.com/pricing","title":"Pricing","publisher":"vendor","quote":"So, no feature-gating here!","supports":"all features on every plan, including free"},{"id":"p14","url":"https://help.payhip.com/article/102-billing-and-upgrading","title":"Billing and Upgrading","publisher":"vendor","quote":"$29 a month","supports":"the Plus plan price"},{"id":"p15","url":"https://payhip.com/pricing","title":"Pricing","publisher":"vendor","quote":"+2% transaction fee","supports":"the Plus plan transaction fee"},{"id":"p16","url":"https://payhip.com/pricing","title":"Pricing","publisher":"vendor","quote":"No transaction fee","supports":"the Pro plan has no Payhip transaction fee"},{"id":"p17","url":"https://payhip.com/pricing","title":"Pricing","publisher":"vendor","quote":"For sure, we love to support great causes of all kinds so please get in touch with us and we'll help setup a discount for your account.","supports":"discounts for good causes"},{"id":"p18","url":"https://help.payhip.com/article/83-export-customers","title":"Export Customers","publisher":"vendor","quote":"From the \"Customers\" page of your admin dashboard you're able to export a list of your customers as a CSV file","supports":"the customer export and its format"},{"id":"p19","url":"https://help.payhip.com/article/83-export-customers","title":"Export Customers","publisher":"vendor","quote":"Start Export","supports":"the export button"},{"id":"p20","url":"https://help.payhip.com/article/219-sales-report","title":"Sales Report","publisher":"vendor","quote":"head over to the \"Customers\" page of your dashboard","supports":"where sales reports are"},{"id":"p21","url":"https://help.payhip.com/article/219-sales-report","title":"Sales Report","publisher":"vendor","quote":"click the \"Sales Report\" tab where you will find the generated reports","supports":"the Sales Report tab"},{"id":"p22","url":"https://help.payhip.com/article/219-sales-report","title":"Sales Report","publisher":"vendor","quote":"button to download a PDF copy of your sales report","supports":"the report format (View / Download)"},{"id":"p23","url":"https://help.payhip.com/article/102-billing-and-upgrading","title":"Billing and Upgrading","publisher":"vendor","quote":"PayPal and Stripe will still charge their transaction fees.","supports":"payment processor fees still apply"},{"id":"p24","url":"https://help.payhip.com/article/102-billing-and-upgrading","title":"Billing and Upgrading","publisher":"vendor","quote":"$99 per month","supports":"the Pro plan price"},{"id":"p25","url":"https://help.payhip.com/article/204-deleting-your-account","title":"Deleting your Account","publisher":"vendor","quote":"I understand by proceeding that my account will be permanently deleted","supports":"the confirmation checkbox"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["How to move a Plus or Pro plan down to Free Forever, and when a plan change takes effect, isn't described in Payhip's help center","Whether deleting the account also ends a paid plan's billing isn't stated","Refunds of plan fees aren't covered in Payhip's help center or Terms of Use","What happens to buyers' download links after a seller deletes the account isn't stated"],"review":{"by":"stackcut-review","on":"2026-10-06","result":"fixed","notes":["Re-read Payhip's billing, account-deletion, customer-export and sales-report help articles, the pricing page and the Terms of Use; deletion steps, prices, fees and export details confirmed","Added a source for the deletion checkbox wording shown in the steps","Plan route: the step now says Payhip documents the Billing & Invoices tab only for upgrading","Still no Payhip page on downgrading or cancelling a paid plan, plan-fee refunds, or buyers' access after deletion; the Terms of Use don't cover them either","Payhip's pricing page can't be quote-checked automatically; its quotes were confirmed by reading the page directly"]}},"page":"https://stackcut.io/cancel/payhip","json":"https://stackcut.io/exits/payhip.json","evidence":{"packet_revision":"156d5ed445f5d93f4bc77c6e72c1822bfdf7c47766d50f4851c6c4104b0cf056","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"payhip--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"payhip--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"paymo","name":"Paymo","category":"business_finance","website":"https://www.paymoapp.com","domains":["paymoapp.com","help.paymoapp.com"],"summary":"Cancel on a desktop or laptop: click your profile picture, then Subscription and billing, then the Cancel Subscription link. Cancellation is immediate, with no refund for the paid-up month; your data stays. Deleting the company also cancels, but deletes all content at once.","routes":[{"channel":"direct_web","label":"Cancel in Subscription and billing","applies_to":"Monthly or yearly paid subscriptions, set up or cancelled from the online account","who":"The person signed in to the Paymo account (the terms and help name no role)","method":"self_serve","start_url":null,"steps":[{"do":"On a desktop or laptop, sign in to your online Paymo account","expect":null},{"do":"Click your profile picture in the bottom-left corner and choose Subscription and billing","expect":null},{"do":"Click the Cancel Subscription link and follow the on-screen instructions","expect":null}],"confirm_by":"Not stated in Paymo's help center or Terms","effective":"Cancellation is immediate. There is no refund for the paid-up month, but you won't be charged after that","notice":null,"refund":"The service is billed in advance and is non-refundable: no refunds for cancelling before the end of the paid-up month, and no refunds or credits for partial months, plan changes, or unused months","fees":"There is no cancellation fee","source_ids":["p11","p10","p22","p23","p3","p4","p1","p2","p24","p5","p8","p32"]},{"channel":"direct_web","label":"Delete the company account","applies_to":"Any Paymo account; deleting it triggers an automatic cancellation of the subscription","who":"The account holder (the help article doesn't name a role)","method":"self_serve","start_url":"https://help.paymoapp.com/en/articles/11575-how-do-i-delete-my-account","steps":[{"do":"Click your profile picture in the bottom-left corner and open Company settings","expect":null},{"do":"Go to Company details and choose Delete company","expect":null}],"confirm_by":"Not stated in Paymo's help center or Terms","effective":"Deleting the account triggers an automatic cancellation of the subscription, and all your content is deleted immediately","notice":null,"refund":"The service is billed in advance and is non-refundable","fees":null,"source_ids":["p6","p7","p16","p17","p18","p1"]}],"pay_less":[{"type":"free_plan","what":"The Free plan is limited to 1 user","evidence":"documented","source_ids":["p19"]},{"type":"annual_billing","what":"Paying annually gets a discount of up to 40%, depending on the plan. To switch from monthly, cancel the monthly plan, then select the annual plan","evidence":"documented","source_ids":["p20","p21","p27","p28"]},{"type":"downgrade","what":"Change the plan and number of users in Subscription & Billing, then Modify subscription. The help center says moving to a cheaper plan mid-subscription credits the difference to your Paymo account for future charges; the Terms say plan changes get no refunds","evidence":"documented","source_ids":["p15","p26","p25","p24"]},{"type":"seat_reduction","what":"Lower the number of users from Subscription & Billing, then Modify subscription","evidence":"documented","source_ids":["p15"]}],"export":[{"data":"Projects (and other table views)","how":"Open the Projects table view, choose your filters and columns, then use the Export as button","format":"CSV","limits":null,"source_ids":["p29"]},{"data":"Paymo subscription invoices","how":"Click your profile picture, then Subscription and billing, and open each invoice","format":"PDF","limits":null,"source_ids":["p30"]}],"after_cancel":{"access_until":"Cancellation is immediate, per the Terms","data_kept":"Cancelling leaves your account data unaffected, and you can resubscribe to get it back; how long it is kept isn't stated. Deleting the account deletes all content immediately, with no way to get it back","you_lose":["Paid features, immediately on cancelling","All your content, if you delete the account, which can't be recovered"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancelling and changing subscriptions must be done from the online account on a desktop or laptop","Cancellations sent by other means, such as email, are not considered under the terms","Deleting the account cancels the plan but removes all content at once, so cancel instead if you want to keep your data","A failed payment (blocked by the bank, insufficient funds or an expired card) can cancel the plan automatically; the account data is kept until you re-upgrade","Export projects as CSV and download invoices before deleting the account"]},"sources":[{"id":"p1","url":"https://www.paymoapp.com/terms/","title":"Terms of Service","publisher":"vendor","quote":"The service is billed in advance on a monthly or yearly basis and is non-refundable.","supports":"billing in advance and no refunds"},{"id":"p2","url":"https://www.paymoapp.com/terms/","title":"Terms of Service","publisher":"vendor","quote":"There will be no refunds if you cancel the Service before the end of your current, paid-up month, and you will not be charged","supports":"no refund for the paid-up month, and no later charge"},{"id":"p3","url":"https://www.paymoapp.com/terms/","title":"Terms of Service","publisher":"vendor","quote":"Subscription and Billing","supports":"the page where cancelling starts"},{"id":"p4","url":"https://www.paymoapp.com/terms/","title":"Terms of Service","publisher":"vendor","quote":"Cancellation is immediate.","supports":"when cancelling takes effect"},{"id":"p5","url":"https://www.paymoapp.com/terms/","title":"Terms of Service","publisher":"vendor","quote":"There is no cancellation fee.","supports":"no cancellation fee"},{"id":"p6","url":"https://www.paymoapp.com/terms/","title":"Terms of Service","publisher":"vendor","quote":"Alternatively can you Delete your account, this will trigger an automatic cancellation of your subscription plan.","supports":"deleting the account cancels the subscription"},{"id":"p7","url":"https://www.paymoapp.com/terms/","title":"Terms of Service","publisher":"vendor","quote":"If you delete your account all of your Content will be immediately deleted from our records.","supports":"content is deleted on account deletion"},{"id":"p8","url":"https://www.paymoapp.com/terms/","title":"Terms of Service","publisher":"vendor","quote":"Any other way of communicating cancellations is not considered.","supports":"only the in-account route counts"},{"id":"p9","url":"https://www.paymoapp.com/terms/","title":"Terms of Service","publisher":"vendor","quote":"Paymo reserves the right to discontinue the Service of any account upon 30 days notice by us.","supports":"Paymo can end the service on 30 days' notice"},{"id":"p10","url":"https://help.paymoapp.com/en/articles/11374-how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"If you want to cancel your subscription, click on Your profile picture (bottom left corner) → Subscription and billing:","supports":"the cancel starting point"},{"id":"p11","url":"https://help.paymoapp.com/en/articles/11373-how-can-i-change-from-a-monthly-to-annual-subscription","title":"How can I change from a monthly to an annual subscription?","publisher":"vendor","quote":"Subscriptions can be set up or canceled only from your online Paymo account from a desktop/laptop.","supports":"cancelling is possible only from a desktop or laptop"},{"id":"p12","url":"https://help.paymoapp.com/en/articles/11374-how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"When you cancel the subscription, the data in your account will not be affected.","supports":"data after cancelling"},{"id":"p13","url":"https://help.paymoapp.com/en/articles/11374-how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Resubscribe anytime to retrieve it.","supports":"data can be retrieved by resubscribing"},{"id":"p14","url":"https://help.paymoapp.com/en/articles/11375-my-subscription-got-canceled-automatically","title":"My subscription got canceled automatically","publisher":"vendor","quote":"your account data remains intact and gets back to normal once you re-upgrade.","supports":"data after an automatic cancellation"},{"id":"p15","url":"https://help.paymoapp.com/en/articles/11372-how-can-i-modify-my-subscription","title":"How can I modify my subscription?","publisher":"vendor","quote":"go to Subscription & Billing → Modify subscription and select the desired plan and number of users.","supports":"changing the plan or the number of users"},{"id":"p16","url":"https://help.paymoapp.com/en/articles/11575-how-do-i-delete-my-account","title":"How do I delete my account?","publisher":"vendor","quote":"To delete your account, click on your profile picture (bottom left corner)","supports":"the start of the account deletion path"},{"id":"p17","url":"https://help.paymoapp.com/en/articles/11575-how-do-i-delete-my-account","title":"How do I delete my account?","publisher":"vendor","quote":"Company details → Delete company.","supports":"the final deletion step"},{"id":"p18","url":"https://help.paymoapp.com/en/articles/11575-how-do-i-delete-my-account","title":"How do I delete my account?","publisher":"vendor","quote":"no way to get access to that data again, so proceed carefully!","supports":"deletion cannot be undone"},{"id":"p19","url":"https://www.paymoapp.com/pricing/","title":"Pricing","publisher":"vendor","quote":"The Free plan is limited to 1 user","supports":"the free plan's user limit"},{"id":"p20","url":"https://www.paymoapp.com/pricing/","title":"Pricing","publisher":"vendor","quote":"Get a big discount when you pay annually.","supports":"the annual discount"},{"id":"p21","url":"https://www.paymoapp.com/pricing/","title":"Pricing","publisher":"vendor","quote":"a discount of up to 40% (depending on the plan you choose)","supports":"how much the annual discount can be"},{"id":"p22","url":"https://www.paymoapp.com/terms/","title":"Terms of Service","publisher":"vendor","quote":"You can cancel your subscription plan at any time by accessing the “Subscription and Billing” page","supports":"cancel any time from Subscription and Billing"},{"id":"p23","url":"https://www.paymoapp.com/terms/","title":"Terms of Service","publisher":"vendor","quote":"and clicking the “Cancel Subscription” link following the on-screen instructions.","supports":"the Cancel Subscription link"},{"id":"p24","url":"https://www.paymoapp.com/terms/","title":"Terms of Service","publisher":"vendor","quote":"There will be no refunds or credits for partial months of service, upgrade/downgrade accounts,","supports":"no refunds or credits for partial months or plan changes"},{"id":"p25","url":"https://www.paymoapp.com/terms/","title":"Terms of Service","publisher":"vendor","quote":"In case of an upgrade or a change of your subscription plan your credit card will be charged on the same day","supports":"plan changes are charged the same day"},{"id":"p26","url":"https://help.paymoapp.com/en/articles/11372-how-can-i-modify-my-subscription","title":"How can I modify my subscription?","publisher":"vendor","quote":"You'll be credited the difference into your Paymo account, which can be used in future upgrades/charges.","supports":"credit when moving to a cheaper plan mid-subscription"},{"id":"p27","url":"https://help.paymoapp.com/en/articles/11373-how-can-i-change-from-a-monthly-to-an-annual-subscription","title":"How can I change from a monthly to an annual subscription?","publisher":"vendor","quote":"up to 40% discount","supports":"the annual discount"},{"id":"p28","url":"https://help.paymoapp.com/en/articles/11373-how-can-i-change-from-a-monthly-to-an-annual-subscription","title":"How can I change from a monthly to an annual subscription?","publisher":"vendor","quote":"The annual subscription is only available with the Small Office and Business plans.","supports":"which plans can be annual"},{"id":"p29","url":"https://help.paymoapp.com/en/articles/11831-projects-table-view","title":"Projects Table View","publisher":"vendor","quote":"You can also export projects together with the chosen filters and columns as a CSV file from the Export as button.","supports":"exporting projects as CSV"},{"id":"p30","url":"https://help.paymoapp.com/en/articles/11377-where-can-i-find-my-paymo-subscription-invoices","title":"Where can I find my Paymo subscription invoices?","publisher":"vendor","quote":"can be downloaded as PDF files or printed once you click on them","supports":"downloading subscription invoices"},{"id":"p31","url":"https://help.paymoapp.com/en/articles/11375-my-subscription-got-canceled-automatically","title":"My subscription got canceled automatically","publisher":"vendor","quote":"it usually means that the bank blocked the transaction, there are insufficient funds, or the credit card expired.","supports":"why a subscription is cancelled automatically"},{"id":"p32","url":"https://www.paymoapp.com/pricing/","title":"Pricing","publisher":"vendor","quote":"you can cancel your subscription whenever you believe that Paymo is no longer helping you with your business.","supports":"cancel at any time"}],"verification":{"level":"docs","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Paymo's help pages don't say which user roles can cancel the subscription","What confirms a cancellation (an email or a status) isn't described in Paymo's help center or Terms","How long account data is kept after cancelling, without deleting the account, isn't stated","The help articles use older plan names (Small Office, Business) than the pricing page (Solo, Plus, Pro), so which current plans can be billed annually isn't confirmed","Paymo's help pages don't say whether its mobile apps sell subscriptions through the App Store or Google Play"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Re-checked every route fact against Paymo's Terms, pricing page and help center; core steps, timing, refunds and fees confirmed","Added the Cancel Subscription link named in the Terms (the draft said no button was named)","Refund: added no refunds or credits for partial months, plan changes or unused months","Annual billing: added that the help center says to cancel monthly first, and its plan names","Downgrade: added the account credit the help center describes, alongside the Terms' no-refund wording","Added exports: projects as CSV, and subscription invoices as PDF","No App Store, Google Play or reseller billing is documented"]}},"page":"https://stackcut.io/cancel/paymo","json":"https://stackcut.io/exits/paymo.json","evidence":{"packet_revision":"012239034933b1a6bd8e0f656a582f4fc30b8ab24ce7df196b330af91660bb43","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"paymo--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"paymo--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"paypal","name":"PayPal","category":"business_finance","website":"https://www.paypal.com","domains":["paypal.com"],"summary":"PayPal's User Agreement lets you close a personal or business account at any time at no cost, after withdrawing or transferring the balance. You can't close it with a pending transaction, open dispute or claim, negative balance, or a hold, limitation or reserve. Optional monthly services aren't refunded.","routes":[{"channel":"direct_web","label":"Close the PayPal account","applies_to":"Personal and business PayPal accounts under the PayPal User Agreement","who":"The account holder","method":"self_serve","start_url":null,"steps":[{"do":"Withdraw or transfer any balance: from the business account for a business account, or from the Balance Account for a personal account","expect":null},{"do":"Make sure nothing blocks closing: no pending transaction, open dispute or claim, negative balance, or hold, limitation or reserve on the account","expect":null},{"do":"Sign in to PayPal and use the account-closing option; PayPal's public terms don't name the menus","expect":null}],"confirm_by":null,"effective":"When the account closes; PayPal then cancels any scheduled or incomplete transactions. Closing a personal account also closes its linked Balance Account","notice":null,"refund":null,"fees":"No cost to close; you stay liable for all obligations related to the account after it closes","source_ids":["s1","s2","s3","s4","s6","s7","s8","s9","s10","s11"]}],"pay_less":[],"export":[],"after_cancel":{"access_until":"When the account closes; scheduled or incomplete transactions are cancelled at that point","data_kept":"Personal information used for the relationship is kept for the length of the relationship plus 10 years, or the period local law requires, and longer where the law or legal claims require","you_lose":["Scheduled or incomplete transactions, which PayPal cancels when the account closes","A linked Balance Account, when you close a personal account"]},"agent_notes":{"sign_in_needed":null,"phone_or_chat_only":null,"retention_step":null,"tips":["Withdraw or transfer the balance first; PayPal won't close an account with a pending transaction, an open dispute or claim, a negative balance, or a hold, limitation or reserve","Closing does not end your liability for obligations related to the account","Optional monthly services (Payments Pro, Payments Advanced, Payflow, Invoice Subscription Service and others on PayPal's business fees page) are billed separately; you can stop using card payment services at any time, but monthly fees already paid aren't refunded","When you stop a card payment service, you still have to complete all pending card transactions"]},"sources":[{"id":"s1","url":"https://www.paypal.com/us/legalhub/useragreement-full","title":"PayPal User Agreement","publisher":"vendor","quote":"You may close your PayPal account and terminate your relationship with us at any time without cost","supports":"you can close the account at any time, at no cost"},{"id":"s2","url":"https://www.paypal.com/us/legalhub/useragreement-full","title":"PayPal User Agreement","publisher":"vendor","quote":"you must withdraw or transfer any funds held in your Balance Account before closing your personal account.","supports":"Balance funds must be moved before closing a personal account"},{"id":"s3","url":"https://www.paypal.com/us/legalhub/useragreement-full","title":"PayPal User Agreement","publisher":"vendor","quote":"you will remain liable for all obligations related to your PayPal account even after the PayPal account is closed.","supports":"obligations continue after closing"},{"id":"s4","url":"https://www.paypal.com/us/legalhub/useragreement-full","title":"PayPal User Agreement","publisher":"vendor","quote":"When you close your PayPal account, we will cancel any scheduled or incomplete transactions.","supports":"what happens to scheduled or incomplete transactions at closing"},{"id":"s5","url":"https://www.paypal.com/us/legalhub/useragreement-full","title":"PayPal User Agreement","publisher":"vendor","quote":"upon termination of this user agreement, the payment to you of any unrestricted funds held in your PayPal account.","supports":"unrestricted funds are paid out when the agreement terminates"},{"id":"s6","url":"https://www.paypal.com/us/legalhub/useragreement-full","title":"PayPal User Agreement","publisher":"vendor","quote":"If you have a business account, you must withdraw or transfer any balance from your business account before closing it","supports":"business accounts must move the balance first"},{"id":"s7","url":"https://www.paypal.com/us/legalhub/useragreement-full","title":"PayPal User Agreement","publisher":"vendor","quote":"In certain cases, you may not close your PayPal account, including:","supports":"some cases block closing"},{"id":"s8","url":"https://www.paypal.com/us/legalhub/useragreement-full","title":"PayPal User Agreement","publisher":"vendor","quote":"If you have a pending transaction or an open dispute or claim","supports":"pending transactions, disputes and claims block closing"},{"id":"s9","url":"https://www.paypal.com/us/legalhub/useragreement-full","title":"PayPal User Agreement","publisher":"vendor","quote":"If your PayPal account has a negative balance","supports":"a negative balance blocks closing"},{"id":"s10","url":"https://www.paypal.com/us/legalhub/useragreement-full","title":"PayPal User Agreement","publisher":"vendor","quote":"If your PayPal account is subject to a hold, limitation or reserve","supports":"a hold, limitation or reserve blocks closing"},{"id":"s11","url":"https://www.paypal.com/us/legalhub/useragreement-full","title":"PayPal User Agreement","publisher":"vendor","quote":"closing a personal account will result in PayPal automatically closing any linked Balance Account.","supports":"the linked Balance Account closes too"},{"id":"s12","url":"https://www.paypal.com/us/legalhub/privacy-full","title":"PayPal Privacy Statement","publisher":"vendor","quote":"stored for the duration of the relationship plus a period of 10 years or such period as mandated by any applicable local law once our relationship comes to an end","supports":"how long data is kept after the relationship ends"},{"id":"s13","url":"https://www.paypal.com/us/legalhub/pocpsa-full","title":"PayPal Online Card Payment Services Agreement","publisher":"vendor","quote":"You may terminate your use of the Online Payment Services at any time.","supports":"card payment services (Payments Pro, Payments Advanced, Payflow) can be stopped at any time"},{"id":"s14","url":"https://www.paypal.com/us/legalhub/pocpsa-full","title":"PayPal Online Card Payment Services Agreement","publisher":"vendor","quote":"You will not be refunded the remainder of any applicable Monthly Fees that you have paid for such Online Payment Service.","supports":"no refund of monthly fees already paid"},{"id":"s15","url":"https://www.paypal.com/us/legalhub/pocpsa-full","title":"PayPal Online Card Payment Services Agreement","publisher":"vendor","quote":"If your use of any Online Payment Service is terminated, you agree to complete all pending Card transactions","supports":"pending card transactions must be completed"},{"id":"s16","url":"https://www.paypal.com/us/business/paypal-business-fees","title":"PayPal Merchant Fees","publisher":"vendor","quote":"Standard rate for Invoice Subscription Service","supports":"optional paid services billed monthly"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["The menu names and on-screen steps for closing a PayPal account aren't in PayPal's public terms; they'd be in PayPal's Help Center article \"How do I close my PayPal account?\", so the steps above follow the User Agreement only","Confirmation that the account has closed isn't described in PayPal's User Agreement","How to cancel optional monthly services such as Payments Pro, Payflow or the Invoice Subscription Service isn't described in PayPal's public agreements","When a final payout arrives after closing isn't stated in PayPal's User Agreement","How to download transaction history before closing isn't covered in PayPal's public terms; the User Agreement says only that statements are viewed by logging in"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"partial","notes":["Added the cases in which PayPal won't close an account (pending transaction, open dispute or claim, negative balance, hold, limitation or reserve)","Covered business accounts: the balance must be withdrawn or transferred from the business account; a personal account's linked Balance Account closes with it","Added PayPal's data retention (relationship plus 10 years, or local law)","Added the card payment services agreement: Payments Pro/Advanced/Payflow can be stopped any time, monthly fees aren't refunded, pending card transactions must be completed","The on-screen steps for closing an account aren't confirmed from PayPal's help article, so the review stays partial"]}},"delete_account":{"url":"https://www.paypal.com/myaccount/privacy/data/deletion","difficulty":"medium","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/paypal","json":"https://stackcut.io/exits/paypal.json","evidence":{"packet_revision":"ab1e1d6313003ac1b94c7583cf3e4cb34b6b1d55eca884c654f32333b8158625","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"paypal--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"pcloud","name":"pCloud","category":"cloud_storage","website":"https://www.pcloud.com","domains":["pcloud.com"],"summary":"At my.pcloud.com, click your Account avatar, Manage Subscription, Cancel; access lasts to the end of the paid period. App Store and Google Play purchases are cancelled there. Lifetime plans are one-time payments. After a plan ends, files above the free quota are kept only 30 days.","routes":[{"channel":"direct_web","label":"Individual plans paid on the website","applies_to":"Monthly and annual individual plans (such as Premium and Premium Plus) paid by card, PayPal or Alipay on pcloud.com","who":"The account holder","method":"self_serve","start_url":"https://www.pcloud.com/manage-subscriptions.html","steps":[{"do":"Sign in to my.pcloud.com, click your Account avatar and select Manage Subscription","expect":"your active subscription"},{"do":"Find your active subscription and click Cancel","expect":null},{"do":"Confirm the cancellation","expect":null}],"confirm_by":null,"effective":"The cancellation applies to the next billing period: you keep access until the end of the current paid period; after a 5-day grace period the account turns into a free (Basic) account","notice":null,"refund":"Cancelling is not a refund request, and cancelling to switch payment methods gives no prorated refund for the remaining time. The Terms give a 14-day money-back guarantee from the day of payment: send an explicit written refund request within 14 days and the refund is processed in full within 30 calendar days. pCloud may decline a refund for purchases made through a promotion or discount","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s37","s36"]},{"channel":"direct_web","label":"pCloud Business","applies_to":"pCloud Business subscriptions (monthly or annual)","who":"Only the Business account owner; users with Billing Management permissions can't cancel","method":"self_serve","start_url":"https://my.pcloud.com","steps":[{"do":"Log into my.pcloud.com and go to Business > Billing","expect":null},{"do":"Click Cancel subscription and follow the confirmation steps","expect":null}],"confirm_by":null,"effective":"You keep access until the end of the current paid period","notice":null,"refund":"Cancelling is not a refund request; the Terms' 14-day money-back guarantee needs an explicit written request","fees":null,"source_ids":["s14","s15","s16","s17","s5","s8","s11"]},{"channel":"apple_app_store","applies_to":"pCloud plans bought in the pCloud iOS app through the App Store","who":"The Apple Account holder who subscribed","method":"platform_settings","start_url":null,"steps":[{"do":"On your iPhone or iPad, open Settings, tap your name, then Subscriptions","expect":null},{"do":"Tap the pCloud subscription, then Cancel Subscription","expect":null}],"confirm_by":"If there is no Cancel button, or an expiration message shows in red text, the subscription is already cancelled","effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s18","s19","s20","s21"]},{"channel":"google_play","applies_to":"pCloud plans bought in the pCloud Android app through Google Play","who":"The Google account holder who subscribed","method":"platform_settings","start_url":null,"steps":[{"do":"On your Android device, go to subscriptions in Google Play","expect":null},{"do":"Select the pCloud subscription, tap Cancel subscription and follow the instructions","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time you've already paid","notice":null,"refund":null,"fees":null,"source_ids":["s18","s22","s23","s24","s39"]}],"pay_less":[{"type":"free_plan","what":"pCloud's free plan starts at 2 GB of storage, and you can unlock up to 10 GB free (for example by completing tutorials or inviting friends)","evidence":"documented","source_ids":["s25","s26"]},{"type":"annual_billing","what":"Annual subscriptions are billed once a year with 20% savings compared with monthly billing","evidence":"documented","source_ids":["s27"]}],"export":[],"after_cancel":{"access_until":"The end of the current paid period, plus a 5-day grace period before the account turns into a free (Basic) account","data_kept":"Files beyond the free quota stay in the account for 30 days; after that, excess files are moved to the Trash on a random basis and kept there another 15 days, when upgrading can still retrieve them. Free accounts with no activity for 12 months are closed and their files scheduled for deletion. A deleted account can be recovered for 3 months, then all data is permanently deleted","you_lose":["Storage above the free quota, starting 30 days after the plan ends","Files moved to the Trash once that window passes, unless you upgrade within the next 15 days","The free account itself after 12 months without activity"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Before cancelling, bring stored files under the free quota or move them elsewhere: files above it are kept only 30 days after the plan ends","Lifetime plans are a one-time payment (99 years or the account holder's lifetime): there is no renewal to cancel. Family plans are sold as Lifetime only","Cancelling doesn't request a refund: within 14 days of paying, send pCloud an explicit written refund request","If you subscribed in the iOS or Android app, cancel through Apple or Google Play, not on pcloud.com","Only the Business account owner can cancel a pCloud Business subscription","Paid accounts have no inactivity clause; free accounts are closed after 12 months without activity"]},"sources":[{"id":"s1","url":"https://help.pcloud.com/article/payment-methods-billing-cycles","title":"Payment Methods and Billing Cycles","publisher":"vendor","quote":"Sign in to my.pcloud.com, click your Account avatar, select Manage Subscription, and click Cancel","supports":"the cancel steps for website payments"},{"id":"s2","url":"https://help.pcloud.com/article/managing-billing-information","title":"Managing Billing Information","publisher":"vendor","quote":"Go to Manage Subscriptions","supports":"the Manage Subscriptions page"},{"id":"s3","url":"https://help.pcloud.com/article/managing-billing-information","title":"Managing Billing Information","publisher":"vendor","quote":"Find your active subscription","supports":"finding the subscription"},{"id":"s4","url":"https://help.pcloud.com/article/managing-billing-information","title":"Managing Billing Information","publisher":"vendor","quote":"Confirm the cancellation","supports":"the final step"},{"id":"s5","url":"https://help.pcloud.com/article/payment-methods-billing-cycles","title":"Payment Methods and Billing Cycles","publisher":"vendor","quote":"When you cancel your subscription, the cancellation applies to your next billing period. You will maintain access until the end of your current paid period.","supports":"when cancelling takes effect"},{"id":"s6","url":"https://help.pcloud.com/article/managing-billing-information","title":"Managing Billing Information","publisher":"vendor","quote":"Account continues until the end of the paid period","supports":"access to the end of the paid period"},{"id":"s7","url":"https://help.pcloud.com/article/account-inactivity","title":"Account Inactivity in pCloud","publisher":"vendor","quote":"a 5-day grace period","supports":"the grace period after a subscription ends"},{"id":"s8","url":"https://help.pcloud.com/article/payment-methods-billing-cycles","title":"Payment Methods and Billing Cycles","publisher":"vendor","quote":"Canceling does not constitute an official refund request.","supports":"cancelling isn't a refund request"},{"id":"s9","url":"https://help.pcloud.com/article/managing-billing-information","title":"Managing Billing Information","publisher":"vendor","quote":"When you cancel a subscription to change payment methods, you will not receive a prorated refund for the remaining time.","supports":"no prorated refund when cancelling to change payment methods"},{"id":"s10","url":"https://www.pcloud.com/terms_and_conditions.html","title":"pCloud Terms and Conditions","publisher":"vendor","quote":"pCloud has a fourteen (14) calendar days money back guarantee, beginning on the day you have submitted your payment for the Paid services.","supports":"the money-back guarantee"},{"id":"s11","url":"https://www.pcloud.com/terms_and_conditions.html","title":"pCloud Terms and Conditions","publisher":"vendor","quote":"explicit written request for a refund within the fourteen (14) days referenced above, we will process the refund due to you in full within 30 calendar days.","supports":"how a refund is requested and paid"},{"id":"s12","url":"https://www.pcloud.com/terms_and_conditions.html","title":"pCloud Terms and Conditions","publisher":"vendor","quote":"You can cancel your subscriptions for the pCloud Service at any time from your payment account.","supports":"cancel any time, no notice"},{"id":"s13","url":"https://www.pcloud.com/terms_and_conditions.html","title":"pCloud Terms and Conditions","publisher":"vendor","quote":"All paid renewal subscriptions are renewed for the Services on the date such renewal subscriptions expire.","supports":"subscriptions auto-renew"},{"id":"s14","url":"https://help.pcloud.com/article/managing-billing-information","title":"Managing Billing Information","publisher":"vendor","quote":"Log into my.pcloud.com","supports":"where the Business flow starts"},{"id":"s15","url":"https://help.pcloud.com/article/managing-billing-information","title":"Managing Billing Information","publisher":"vendor","quote":"Go to Business > Billing","supports":"the Business billing page"},{"id":"s16","url":"https://help.pcloud.com/article/managing-billing-information","title":"Managing Billing Information","publisher":"vendor","quote":"Follow the confirmation steps","supports":"confirming the Business cancellation"},{"id":"s17","url":"https://help.pcloud.com/article/managing-billing-information","title":"Managing Billing Information","publisher":"vendor","quote":"Only the Business account owner can cancel the Business subscription. Users with Billing Management permissions cannot perform this action.","supports":"who can cancel Business"},{"id":"s18","url":"https://help.pcloud.com/article/payment-methods-billing-cycles","title":"Payment Methods and Billing Cycles","publisher":"vendor","quote":"Apple App Store (iTunes) - For iOS devices","supports":"pCloud sells plans through the App Store"},{"id":"s19","url":"https://help.pcloud.com/article/payment-methods-billing-cycles","title":"Payment Methods and Billing Cycles","publisher":"vendor","quote":"Follow Apple's cancellation process","supports":"App Store plans are cancelled with Apple"},{"id":"s20","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name.","supports":"Apple's own steps"},{"id":"s21","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm an Apple cancellation"},{"id":"s22","url":"https://help.pcloud.com/article/payment-methods-billing-cycles","title":"Payment Methods and Billing Cycles","publisher":"vendor","quote":"Cancel through your Google Play subscriptions","supports":"Google Play plans are cancelled with Google"},{"id":"s23","url":"https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your Android device, go to subscriptions in Google Play.","supports":"Google's own steps"},{"id":"s24","url":"https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"Important: When you uninstall the app, your subscription won't cancel.","supports":"uninstalling doesn't cancel"},{"id":"s25","url":"https://help.pcloud.com/article/plan-details","title":"Plan Details","publisher":"vendor","quote":"When you register for pCloud, you receive 2 GB of free storage space.","supports":"the free plan's storage"},{"id":"s26","url":"https://help.pcloud.com/article/plan-details","title":"Plan Details","publisher":"vendor","quote":"unlock up to 10 GB for free by","supports":"unlocking more free storage"},{"id":"s27","url":"https://help.pcloud.com/article/payment-methods-billing-cycles","title":"Payment Methods and Billing Cycles","publisher":"vendor","quote":"Annual Subscription - Billed once per year with 20% savings","supports":"the annual saving"},{"id":"s28","url":"https://help.pcloud.com/article/payment-methods-billing-cycles","title":"Payment Methods and Billing Cycles","publisher":"vendor","quote":"Lifetime Payment - One-time payment for 99 years or the lifetime of the account holder, whichever is shorter.","supports":"Lifetime plans are a one-time payment"},{"id":"s29","url":"https://www.pcloud.com/terms_and_conditions.html","title":"pCloud Terms and Conditions","publisher":"vendor","quote":"A lifetime plan is in effect for the duration of the lifetime of the account owner or 99 years, whichever is shorter.","supports":"how long a Lifetime plan lasts"},{"id":"s30","url":"https://help.pcloud.com/article/account-inactivity","title":"Account Inactivity in pCloud","publisher":"vendor","quote":"Any files beyond the free quota will remain in your account for 30 days.","supports":"files over the free quota are kept 30 days"},{"id":"s31","url":"https://help.pcloud.com/article/account-inactivity","title":"Account Inactivity in pCloud","publisher":"vendor","quote":"After 30 days, files exceeding your storage space will be moved to the Trash on a random basis.","supports":"what happens to excess files"},{"id":"s32","url":"https://help.pcloud.com/article/account-inactivity","title":"Account Inactivity in pCloud","publisher":"vendor","quote":"another 15 days","supports":"how long excess files stay in the Trash"},{"id":"s33","url":"https://help.pcloud.com/article/account-inactivity","title":"Account Inactivity in pCloud","publisher":"vendor","quote":"If there is no activity in your free pCloud account over a period of 12 months","supports":"the inactivity rule for free accounts"},{"id":"s34","url":"https://help.pcloud.com/article/account-inactivity","title":"Account Inactivity in pCloud","publisher":"vendor","quote":"There is NO inactivity clause for paid users. Even if you are inactive, your account and the content there will stay permanently.","supports":"paid accounts aren't closed for inactivity"},{"id":"s35","url":"https://help.pcloud.com/article/account-deletion","title":"Account Deletion","publisher":"vendor","quote":"You have 3 months to change your mind and recover your account. After 3 months, all data is permanently deleted and cannot be recovered.","supports":"the recovery window after deletion"},{"id":"s36","url":"https://www.pcloud.com/terms_and_conditions.html","title":"pCloud Terms and Conditions","publisher":"vendor","quote":"In case you have purchased Paid services through a promotional campaign or provided discount, pCloud reserves the right to decline providing a refund.","supports":"refunds can be declined for promotional or discounted purchases"},{"id":"s37","url":"https://help.pcloud.com/article/account-inactivity","title":"Account Inactivity in pCloud","publisher":"vendor","quote":"After the grace period, your account turns into Basic (free).","supports":"the account becomes free after the grace period"},{"id":"s38","url":"https://help.pcloud.com/article/plan-details","title":"Plan Details","publisher":"vendor","quote":"Available as Lifetime only","supports":"Family plans are Lifetime only"},{"id":"s39","url":"https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"access after a Google Play cancellation"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["pCloud's help doesn't say what confirms a cancellation (an email or a status in Manage Subscription)","How the 14-day money-back guarantee applies to Lifetime plans, and where to send the written refund request, aren't spelled out in pCloud's Terms or help center","How the separate pCloud Encryption add-on is billed or cancelled isn't covered in pCloud's billing articles","pCloud's help doesn't describe a bulk export: download or move files yourself before the plan ends"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked the billing-cycle, billing-information, inactivity, deletion and plan articles, the Terms and Apple's and Google's help: steps, timing and the 14-day guarantee confirmed","Refund: the no-prorated-refund line applies when you cancel to change payment methods; added that pCloud may decline refunds on promotional or discounted purchases (Terms)","When it takes effect: the account turning free (Basic) after the 5-day grace period now cites pCloud's inactivity article","Web route now covers all individual monthly and annual plans; tips note that Family plans are Lifetime only","Google Play route: added when access ends, from Google's help"]}},"delete_account":{"url":"https://my.pcloud.com/#page=settings&settings=tab-account","difficulty":"medium","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/pcloud","json":"https://stackcut.io/exits/pcloud.json","evidence":{"packet_revision":"ae2a6a05b2817e8afb934fd891323224621dc13772d6dd80106eec9557c9fafe","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"pcloud--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"pcloud--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"pcloud--apple-app-store--r3","channel":"apple_app_store","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"pcloud--google-play--r4","channel":"google_play","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"pdfescape","name":"PDFescape","category":"productivity","website":"https://www.pdfescape.com","domains":["pdfescape.com"],"summary":"To cancel Premium or Ultimate, click Disable in the Auto Renew section of your account profile, or ask customer support. Full refund only within 15 days of purchase. Download stored files first: free accounts keep just 10 files and 7 days of history.","routes":[{"channel":"direct_web","label":"Disable Auto Renew","applies_to":"PDFescape Premium and Ultimate subscriptions, billed monthly or yearly","who":"The account holder, signed in","method":"self_serve","start_url":"https://www.pdfescape.com/account/profile/","steps":[{"do":"Sign in and open your account profile","expect":"Auto Renew"},{"do":"In the Auto Renew section, click Disable (the button only appears while auto-renew is on)","expect":"The page updates to show Auto Renew set to Disabled"}],"confirm_by":"The account profile shows Auto Renew set to Disabled","effective":null,"notice":null,"refund":"If you're not happy within the first 15 days of purchase, PDFescape fully refunds that month's subscription (ask customer support, with a reason); after that, the current month isn't refunded. Typically only the most recent term is refunded; approved refunds are processed within 3 business days and can take up to 7 business days to appear","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s20","s21","s22"]},{"channel":"direct_web","label":"Through customer support","applies_to":"Any PDFescape subscription, including when you can't sign in (for example, an ex-employee's account)","who":"The account holder, identified by the account's email address","method":"form","start_url":"https://www.pdfescape.com/contact/","steps":[{"do":"Submit a request to PDFescape customer support with the account's email address, asking to cancel; within 15 days of purchase, also ask for a refund and give your reason","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"Full refund of that month's subscription within the first 15 days of purchase; after that, no refund for the current month","fees":null,"source_ids":["s5","s6","s10","s11"]}],"pay_less":[{"type":"free_plan","what":"PDFescape Basic stays free online, with limits: 10 MB files, 10 stored files, 7 days of recent file history, ads, and no desktop features","evidence":"documented","source_ids":["s12","s13","s14","s15"]},{"type":"annual_billing","what":"Pay yearly: Premium is $2.99 a month billed yearly versus $5.99 billed monthly","evidence":"documented","source_ids":["s16","s17"]}],"export":[{"data":"Files saved in your PDFescape online account","how":"Open and download the stored files you need before the paid plan ends","format":null,"limits":"Basic accounts hold at most 10 stored files with 7 days of recent file history (Premium: 100 files, 30 days; Ultimate: no expiration); a file is kept only if you view it at least once every 7 days (30 for Premium)","source_ids":["s13","s14","s18"]}],"after_cancel":{"access_until":null,"data_kept":"Not stated for cancelled subscriptions. Free (Basic) accounts keep at most 10 stored files and 7 days of recent file history, and files expire unless viewed at least once every 7 days","you_lose":["PDFescape Desktop features, which come with Premium and Ultimate","The ad-free interface","Larger limits: Basic allows 10 MB files and 10 stored files"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancelling means disabling Auto Renew on the account profile; the Disable button only shows while auto-renew is on","Ask for any refund within 15 days of purchase, with a reason","If you can't sign in (for example, an ex-employee's account), contact customer service with the account's email address","Download stored files before the plan lapses: free accounts keep fewer files for less time","A charge from PDFESCAPE.com on a card statement means a PDFescape purchase or subscription"]},"sources":[{"id":"s1","url":"https://www.pdfescape.com/refunds/","title":"PDFescape Cancellation Policy","publisher":"vendor","quote":"To prevent your PDFescape Premium or Ultimate subscription from automatically renewing, visit your account profile.","supports":"where cancelling happens"},{"id":"s2","url":"https://www.pdfescape.com/refunds/","title":"PDFescape Cancellation Policy","publisher":"vendor","quote":"In the \"Auto Renew\" section, click the \"Disable\" button (only present if enabled).","supports":"the Disable button"},{"id":"s3","url":"https://support.pdfescape.com/hc/en-us/articles/360026988072-How-to-Turn-Off-Automatic-Renewal-for-My-PDFescape-Account","title":"How to Turn Off Automatic Renewal for My PDFescape Account","publisher":"vendor","quote":"Click the Disable button.","supports":"the cancel step"},{"id":"s4","url":"https://support.pdfescape.com/hc/en-us/articles/360026988072-How-to-Turn-Off-Automatic-Renewal-for-My-PDFescape-Account","title":"How to Turn Off Automatic Renewal for My PDFescape Account","publisher":"vendor","quote":"You will not receive further charges.","supports":"disabling auto-renew stops charges"},{"id":"s5","url":"https://www.pdfescape.com/refunds/","title":"PDFescape Cancellation Policy","publisher":"vendor","quote":"If you are not happy with the service within the first fifteen (15) days of purchase, we will fully refund the subscription for that month.","supports":"the 15-day refund"},{"id":"s6","url":"https://www.pdfescape.com/refunds/","title":"PDFescape Cancellation Policy","publisher":"vendor","quote":"you will not receive a refund for the current month's subscription","supports":"no refund after 15 days"},{"id":"s7","url":"https://www.pdfescape.com/refunds/","title":"PDFescape Cancellation Policy","publisher":"vendor","quote":"Typically, only the most recent subscription term will be refunded.","supports":"which term is refunded"},{"id":"s8","url":"https://www.pdfescape.com/refunds/","title":"PDFescape Cancellation Policy","publisher":"vendor","quote":"Once approved, refunds are processed within three (3) business days","supports":"refund processing time"},{"id":"s9","url":"https://www.pdfescape.com/refunds/","title":"PDFescape Cancellation Policy","publisher":"vendor","quote":"contact customer support with your request and a reason for cancellation","supports":"how to ask for a refund"},{"id":"s10","url":"https://support.pdfescape.com/hc/en-us/articles/360028428531-How-can-I-get-a-Refund-or-Cancel-my-Plan","title":"How can I get a Refund or Cancel my Plan?","publisher":"vendor","quote":"To prevent your PDFescape Premium or Ultimate subscription from automatically renewing, please contact customer support.","supports":"support can stop the renewal"},{"id":"s11","url":"https://support.pdfescape.com/hc/en-us/articles/360026988072-How-to-Turn-Off-Automatic-Renewal-for-My-PDFescape-Account","title":"How to Turn Off Automatic Renewal for My PDFescape Account","publisher":"vendor","quote":"contact the customer service team directly with the email address in question.","supports":"cancelling when you can't sign in"},{"id":"s12","url":"https://www.pdfescape.com/what/desktop/","title":"PDFescape Desktop","publisher":"vendor","quote":"While PDFescape Basic will always be free, PDFescape Premium & Ultimate include PDFescape Desktop features","supports":"Basic is free; Desktop features need Premium or Ultimate"},{"id":"s13","url":"https://www.pdfescape.com/what/premium/","title":"PDFescape Premium","publisher":"vendor","quote":"10 Files","supports":"the free plan's stored-file limit"},{"id":"s14","url":"https://www.pdfescape.com/what/premium/","title":"PDFescape Premium","publisher":"vendor","quote":"Recent File History","supports":"file history by plan (7 days, 30 days, no expiration)"},{"id":"s15","url":"https://www.pdfescape.com/what/premium/","title":"PDFescape Premium","publisher":"vendor","quote":"Ad Free","supports":"paid plans are ad-free"},{"id":"s16","url":"https://www.pdfescape.com/signup/","title":"PDFescape pricing","publisher":"vendor","quote":"$2.99/month billed yearly","supports":"the yearly Premium price"},{"id":"s17","url":"https://www.pdfescape.com/signup/","title":"PDFescape pricing","publisher":"vendor","quote":"$5.99/month billed monthly","supports":"the monthly Premium price"},{"id":"s18","url":"https://support.pdfescape.com/hc/en-us/articles/360028139152-How-do-I-store-files-for-longer-than-7-days-in-my-account","title":"How do I store files for longer than 7 days in my account?","publisher":"vendor","quote":"viewing the file once every 7 days (or 30 days for Premium members)","supports":"stored files expire unless viewed"},{"id":"s19","url":"https://support.pdfescape.com/hc/en-us/articles/11413677687572-Why-do-I-have-a-charge-from-PDFESCAPE-com","title":"Why do I have a charge from PDFESCAPE.com?","publisher":"vendor","quote":"If you're seeing a charge from PDFESCAPE.com on your bank or credit card statement, you have likely purchased or subscribed to the PDFescape product.","supports":"what the card charge looks like"},{"id":"s20","url":"https://support.pdfescape.com/hc/en-us/articles/360026988072-How-to-Turn-Off-Automatic-Renewal-for-My-PDFescape-Account","title":"How to Turn Off Automatic Renewal for My PDFescape Account","publisher":"vendor","quote":"You'll see the page updated to show that Auto Renew is set to Disabled.","supports":"what confirms the cancellation"},{"id":"s21","url":"https://www.pdfescape.com/refunds/","title":"PDFescape Refund and Cancellation Policy","publisher":"vendor","quote":"Please allow up to seven (7) business days for this to be reflected on your credit or bank card balance.","supports":"when a refund shows up"},{"id":"s22","url":"https://support.pdfescape.com/hc/en-us/articles/360026988072-How-to-Turn-Off-Automatic-Renewal-for-My-PDFescape-Account","title":"How to Turn Off Automatic Renewal for My PDFescape Account","publisher":"vendor","quote":"You can turn off automatic renewal for your PDFescape Account at any time.","supports":"auto-renew can be turned off any time"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Renewal terms and data retention after cancelling would be in PDFescape's Terms of Use and Privacy Policy, which this guide doesn't cover yet","When access ends after disabling auto-renew is not stated","What happens to stored files when a paid plan ends is not stated","How to delete a PDFescape account isn't explained in the help articles this guide cites"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked the Auto Renew steps, refund policy, plan limits and prices against PDFescape's refund page, help articles, plan comparison and sign-up pages; all confirmed","Confirmation: the help article says the page then shows Auto Renew set to Disabled; added as the confirmation and expected screen","Support route: the help articles link to pdfescape.com/contact for cancelling and refunds, so that is now the start page","Refund: added the up-to-7-business-days wait for the credit to appear"]}},"page":"https://stackcut.io/cancel/pdfescape","json":"https://stackcut.io/exits/pdfescape.json","evidence":{"packet_revision":"4c24746859b253a15e0b5746d4e1af33f77850d5a87fcf87b183ef00ed44576c","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"pdfescape--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"pdfescape--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"pdffiller","name":"pdfFiller","category":"productivity","website":"https://www.pdffiller.com","domains":["pdffiller.com"],"summary":"Cancel on the web: profile icon, My Account, Subscription & payment tab, Cancel subscription; or ask support (Live Chat or support@pdffiller.com) and keep their written confirmation. App Store subscriptions are cancelled in Apple's settings. Download your documents within a month of cancelling; deleting the account removes them at once.","routes":[{"channel":"direct_web","label":"In your account","applies_to":"pdfFiller Basic, Plus and Premium subscriptions bought on pdffiller.com (annual or month-to-month)","who":"The account holder, signed in","method":"self_serve","start_url":null,"steps":[{"do":"Click your profile icon and go to My Account","expect":"Subscription & payment"},{"do":"Open the Subscription & payment tab","expect":"Cancel subscription"},{"do":"Click Cancel subscription","expect":null}],"confirm_by":null,"effective":null,"notice":"The subscription renews automatically for the same period as your first one (monthly or annual) until it is terminated","refund":"The pricing FAQ says full refunds are available within 180 days of subscription cancellation through Live Chat or support@pdffiller.com. The terms limit refund policies to first-time, self-service purchases and otherwise call fees non-refundable","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8"]},{"channel":"direct_web","label":"By contacting support","applies_to":"Any pdfFiller subscription billed by pdfFiller","who":"The account holder","method":"email","start_url":null,"steps":[{"do":"Email support@pdffiller.com, or use Live Chat, and ask to cancel your subscription","expect":null},{"do":"Keep pdfFiller's written confirmation that it received your request","expect":null}],"confirm_by":"Written confirmation of receipt of your request from pdfFiller support","effective":null,"notice":"The subscription renews automatically for the same period until it is terminated","refund":"The pricing FAQ says full refunds are available within 180 days of subscription cancellation through support","fees":null,"source_ids":["s4","s5","s9","s10"]},{"channel":"apple_app_store","applies_to":"pdfFiller subscriptions (Basic, Plus or Premium) bought in the pdfFiller app for iPhone, iPad or Mac and charged to your App Store account","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then tap pdfFiller","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription","expect":null}],"confirm_by":"No Cancel button, or an expiration message in red, under Subscriptions","effective":"The subscription stops renewing at the end of the current period","notice":"Cancel at least 24 hours before the end of the current period, or it renews","refund":null,"fees":null,"source_ids":["s27","s28","s29","s30","s31"]},{"channel":"sales_contract","applies_to":"Organization accounts bought through pdfFiller's sales team (more than 10 user seats)","who":"The organization that owns the account","method":"contact_sales","start_url":null,"steps":[{"do":"Cancel in the account settings if available, or contact pdfFiller support and get written confirmation that your termination request was received","expect":null}],"confirm_by":"Written confirmation of receipt of your request from pdfFiller","effective":null,"notice":"The agreement renews automatically for successive periods equal to the initial subscription period until one party terminates it","refund":"Self-service refund policies don't apply to purchases made with a sales representative; fees aren't refunded on termination unless pdfFiller agreed otherwise","fees":null,"source_ids":["s4","s6","s9","s11","s12"]}],"pay_less":[{"type":"downgrade","what":"Move to a cheaper plan (Premium to Plus or Basic): contact support via Live Chat or support@pdffiller.com at any time","evidence":"documented","source_ids":["s13","s14"]},{"type":"annual_billing","what":"An annual commitment costs far less per month than month-to-month (the pricing page marks annual billing 67% off). To switch, go to My Account, Manage My Subscription and click Change Plan","evidence":"documented","source_ids":["s15","s16"]},{"type":"pause","what":"If you need pdfFiller only from time to time, ask support to pause or adjust your plan instead of cancelling","evidence":"documented","source_ids":["s17"]}],"export":[{"data":"Documents stored in your pdfFiller account (My Docs)","how":"Download the documents you need before cancelling. After cancelling you have one month to download your files; within 30 days after termination you can also ask pdfFiller for access to download your content","format":null,"limits":"Files become unavailable a month after the service expires; deleting the account removes all documents immediately","source_ids":["s18","s19","s20","s21"]}],"after_cancel":{"access_until":null,"data_kept":"Documents stay in the account for a month after the service expires, then become unavailable; after the 30-day window following termination, pdfFiller may delete all copies","you_lose":["Filling, printing, emailing, faxing, sharing and SendToSign for your documents, which come with the subscription","Your stored documents, a month after the service expires","Everything at once, with no undo, if you delete the account"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancelling the subscription is separate from deleting the account: cancel first, then use Delete account in Settings only if you also want everything erased","Deleting the account permanently deletes all documents and can't be undone: download first","Download your documents within a month of cancelling","If you cancel through support, keep the written confirmation of receipt","Ask support about a refund: the pricing FAQ mentions full refunds within 180 days of cancellation","Subscriptions bought in the iPhone, iPad or Mac app are billed by Apple: cancel them in Apple's Subscriptions settings, not on pdffiller.com"]},"sources":[{"id":"s1","url":"https://www.pdffiller.com/en/faq/my-account-and-subscription/how-do-i-cancel-my-subscription.htm","title":"How do I cancel my subscription? - pdfFiller","publisher":"vendor","quote":"Click on your profile icon and go to My Account.","supports":"where the cancel flow starts"},{"id":"s2","url":"https://www.pdffiller.com/en/faq/my-account-and-subscription/how-do-i-cancel-my-subscription.htm","title":"How do I cancel my subscription? - pdfFiller","publisher":"vendor","quote":"Go to the Subscription & payment tab.","supports":"the Subscription & payment tab"},{"id":"s3","url":"https://www.pdffiller.com/en/faq/my-account-and-subscription/how-do-i-cancel-my-subscription.htm","title":"How do I cancel my subscription? - pdfFiller","publisher":"vendor","quote":"Click Cancel subscription.","supports":"the cancel button"},{"id":"s4","url":"https://www.pdffiller.com/en/terms_of_services.htm","title":"pdfFiller Terms of Service","publisher":"vendor","quote":"The Agreement will automatically renew for successive subscription periods equal to your initial subscription period until one party terminates it.","supports":"automatic renewal"},{"id":"s5","url":"https://www.pdffiller.com/en/services.htm","title":"pdfFiller pricing","publisher":"vendor","quote":"Full refunds are available within 180 days of subscription cancellation by contacting our support team via Live Chat or by emailing support@pdffiller.com.","supports":"the refund statement in the pricing FAQ"},{"id":"s6","url":"https://www.pdffiller.com/en/terms_of_services.htm","title":"pdfFiller Terms of Service","publisher":"vendor","quote":"Such refund policies only apply to you if you purchased any Services for the first time online via a self-service checkout process without assistance from a Provider sales representative.","supports":"who the refund policy covers"},{"id":"s7","url":"https://www.pdffiller.com/en/terms_of_services.htm","title":"pdfFiller Terms of Service","publisher":"vendor","quote":"all fees are non-refundable, even if you are not using the Services or have only briefly used the Services.","supports":"fees are otherwise non-refundable"},{"id":"s8","url":"https://www.pdffiller.com/en/terms_of_services.htm","title":"pdfFiller Terms of Service","publisher":"vendor","quote":"You may notify the Provider of termination of this Agreement at any time by (a) logging into the Services and canceling your subscription through your account settings (if available)","supports":"cancelling in account settings"},{"id":"s9","url":"https://www.pdffiller.com/en/terms_of_services.htm","title":"pdfFiller Terms of Service","publisher":"vendor","quote":"(b) contacting Provider support and receiving written confirmation of receipt of your request.","supports":"cancelling through support, with written confirmation"},{"id":"s10","url":"https://www.pdffiller.com/en/services.htm","title":"pdfFiller pricing","publisher":"vendor","quote":"What if I'm not satisfied with my pdfFiller subscription?","supports":"the FAQ that gives support's contact channels"},{"id":"s11","url":"https://www.pdffiller.com/en/faq/my-account-and-subscription/do-you-offer-corporate-multi-user-accounts.htm","title":"Do you offer corporate multi-user accounts? - pdfFiller","publisher":"vendor","quote":"If you need more than 10 user seats, please contact our sales team","supports":"larger organizations buy through sales"},{"id":"s12","url":"https://www.pdffiller.com/en/terms_of_services.htm","title":"pdfFiller Terms of Service","publisher":"vendor","quote":"Provider will not refund you any fees on termination except as otherwise agreed by Provider.","supports":"no refund on termination unless agreed"},{"id":"s13","url":"https://www.pdffiller.com/en/services.htm","title":"pdfFiller pricing","publisher":"vendor","quote":"To downgrade your account please contact our support team via Live Chat or by emailing","supports":"how to downgrade"},{"id":"s14","url":"https://www.pdffiller.com/en/faq/my-account-and-subscription/how-do-i-cancel-my-subscription.htm","title":"How do I cancel my subscription? - pdfFiller","publisher":"vendor","quote":"We understand that budget constraints are among the key factors affecting users' choices.","supports":"the lower-plan alternative offered before cancelling"},{"id":"s15","url":"https://www.pdffiller.com/en/services.htm","title":"pdfFiller pricing","publisher":"vendor","quote":"Annually (67% OFF)","supports":"the annual billing discount"},{"id":"s16","url":"https://www.pdffiller.com/en/faq/my-account-and-subscription/how-do-i-upgrade-from-a-monthly.htm","title":"How do I upgrade from a monthly subscription to an annual one? - pdfFiller","publisher":"vendor","quote":"Go to My Account >> Manage My Subscription and click Change Plan.","supports":"switching from monthly to annual"},{"id":"s17","url":"https://www.pdffiller.com/en/faq/my-account-and-subscription/how-do-i-cancel-my-subscription.htm","title":"How do I cancel my subscription? - pdfFiller","publisher":"vendor","quote":"pause or adjust your plan — just let us know","supports":"pausing or adjusting the plan"},{"id":"s18","url":"https://www.pdffiller.com/en/faq/my-account-and-subscription/how-do-i-cancel-my-subscription.htm","title":"How do I cancel my subscription? - pdfFiller","publisher":"vendor","quote":"you'll have one month to download your files before they become unavailable.","supports":"the one-month download window"},{"id":"s19","url":"https://www.pdffiller.com/en/faq/my-account-and-subscription/how-long-will-pdffiller-keep-my-documents.htm","title":"How long will pdfFiller keep my documents on the server after my subscription expires? - pdfFiller","publisher":"vendor","quote":"If you decide to cancel, your forms will remain in your account for a month after your service expires.","supports":"how long documents are kept"},{"id":"s20","url":"https://www.pdffiller.com/en/terms_of_services.htm","title":"pdfFiller Terms of Service","publisher":"vendor","quote":"On request made within thirty (30) days after termination, Provider will grant you reasonable access to your Services solely for you to download Your Content","supports":"download access within 30 days after termination"},{"id":"s21","url":"https://www.pdffiller.com/en/faq/my-account-and-subscription/how-do-i-cancel-my-subscription.htm","title":"How do I cancel my subscription? - pdfFiller","publisher":"vendor","quote":"Deleting your account will result in the immediate removal of all documents.","supports":"deleting the account removes documents at once"},{"id":"s22","url":"https://www.pdffiller.com/en/terms_of_services.htm","title":"pdfFiller Terms of Service","publisher":"vendor","quote":"After such period, Provider will have no obligation to maintain or provide access to any of Your Content and may thereafter delete or destroy all copies of Your Content","supports":"content may be deleted after the 30-day window"},{"id":"s23","url":"https://www.pdffiller.com/en/faq/my-account-and-subscription/how-do-i-delete-my-account-or.htm","title":"How do I delete my account or cancel my subscription? - pdfFiller","publisher":"vendor","quote":"Cancel your subscription and go to Settings.","supports":"cancel before deleting the account"},{"id":"s24","url":"https://www.pdffiller.com/en/faq/my-account-and-subscription/how-do-i-delete-my-account-or.htm","title":"How do I delete my account or cancel my subscription? - pdfFiller","publisher":"vendor","quote":"Press the Delete account button to remove all the information and documents in your profile.","supports":"deleting the account"},{"id":"s25","url":"https://www.pdffiller.com/en/faq/my-account-and-subscription/how-do-i-delete-my-account-or.htm","title":"How do I delete my account or cancel my subscription? - pdfFiller","publisher":"vendor","quote":"There's no undo for account deletion action.","supports":"account deletion is permanent"},{"id":"s26","url":"https://www.pdffiller.com/en/faq/my-account-and-subscription/what-does-a-subscription-get-me.htm","title":"What does a subscription get me? - pdfFiller","publisher":"vendor","quote":"A pdfFiller subscription gives you a personal platform to fill, print, email, fax, share, or SendToSign® all of your documents.","supports":"what the subscription includes"},{"id":"s27","url":"https://apps.apple.com/us/app/pdffiller-pdf-document-editor/id571613512","title":"pdfFiller: edit PDF documents (App Store listing, seller airSlate, Inc.)","publisher":"platform","quote":"Subscription will be charged to your credit card through your App Store account.","supports":"subscriptions bought in the app are billed by Apple"},{"id":"s28","url":"https://apps.apple.com/us/app/pdffiller-pdf-document-editor/id571613512","title":"pdfFiller: edit PDF documents (App Store listing, seller airSlate, Inc.)","publisher":"platform","quote":"Your subscription will automatically renew unless canceled at least 24 hours before the end of the current period.","supports":"App Store renewal and the 24-hour cut-off"},{"id":"s29","url":"https://apps.apple.com/us/app/pdffiller-pdf-document-editor/id571613512","title":"pdfFiller: edit PDF documents (App Store listing, seller airSlate, Inc.)","publisher":"platform","quote":"Manage your subscription in the Account Settings on the App Store after purchase.","supports":"App Store subscriptions are managed in Apple's account settings"},{"id":"s30","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple (Apple Support)","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"Apple's cancel steps"},{"id":"s31","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple (Apple Support)","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["pdfFiller's help pages don't mention App Store or Google Play billing; the Apple route rests on pdfFiller's App Store listing. Its Google Play listing shows in-app purchases, but whether Google Play bills pdfFiller subscriptions isn't stated","When access ends after cancelling, and what confirms an in-account cancellation, are not stated","The pricing FAQ's refund line (full refunds within 180 days of cancellation) is broader than the terms, which limit refund policies to first-time self-service purchases","No bulk export of all documents is documented"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked the web, support and sales routes against pdfFiller's cancel FAQ, pricing FAQ and Terms of Service (sections 8.1, 12 and 13): steps, renewal, refund wording and the 30-day download window confirmed","Added an Apple App Store route: pdfFiller's App Store listing sells Basic, Plus and Premium subscriptions billed to the App Store account, cancelled in Apple's settings (s27 to s31)","Sales route: dropped 'or your sales representative', which the Terms don't mention","Tip added on App Store billing; 'Not confirmed yet' now notes the Google Play listing"]}},"delete_account":{"url":"https://www.pdffiller.com/en/login/signin?ref=%2Fen%2Faccount%2Fsettings","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/pdffiller","json":"https://stackcut.io/exits/pdffiller.json","evidence":{"packet_revision":"bb053a24704165e75594ac289246996c1ae2d9a77f4237aaa243d1d9e198cdef","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"pdffiller--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"pdffiller--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"pdffiller--apple-app-store--r3","channel":"apple_app_store","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"pdffiller--sales-contract--r4","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"peacock","name":"Peacock","category":"streaming_video","website":"https://www.peacocktv.com","domains":["peacocktv.com"],"summary":"Sign in to Peacock and select Cancel All Subscriptions by the day before your next billing date. Access lasts to the term's end, but cancelling a free trial or promotion may end it immediately; no prorated refunds. Apple, Google, Amazon, Roku, DIRECTV, Spectrum, Verizon, Xfinity or Xumo billing: cancel there.","routes":[{"channel":"direct_web","applies_to":"Subscriptions billed by Peacock","who":"The account holder, signed in to Peacock (or through Peacock chat if you can't sign in)","method":"self_serve","start_url":"https://www.peacocktv.com/account/plans","steps":[{"do":"Sign in to your Peacock account and open your plans","expect":"Cancel All Subscriptions"},{"do":"Select Cancel All Subscriptions; this cancels your base plan and any add-ons","expect":null},{"do":"Follow the steps to confirm","expect":"a confirmation message on screen"}],"confirm_by":"A confirmation message on screen and a confirmation email, which may take a few hours","effective":"You keep access through the end of the current subscription term and the plan does not renew; if you cancel during a free trial or promotion, cancellation may take effect immediately","notice":"Cancel no later than the day before your next recurring billing date to avoid the next charge","refund":"No prorated refunds or credits unless required by law or for an immediate upgrade","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s21","s23"]},{"channel":"apple_app_store","applies_to":"Subscriptions billed by Apple","who":"The person whose Apple Account pays","method":"platform_settings","start_url":"https://account.apple.com/account/manage/section/subscriptions","steps":[{"do":"On iPhone or iPad, open Settings and tap your name, then Subscriptions","expect":"Peacock"},{"do":"Tap Peacock, then Cancel Subscription","expect":null}],"confirm_by":"Apple shows an expiration message in red text, or no Cancel button, once it is canceled","effective":null,"notice":"If you're on a free trial, cancel at least 24 hours before it ends","refund":null,"fees":null,"source_ids":["s7","s8","s11","s12","s24"]},{"channel":"google_play","applies_to":"Subscriptions billed by Google Play","who":"The person whose Google Account pays","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to your subscriptions in Google Play","expect":"Manage"},{"do":"For Peacock, click Manage, then Cancel subscription; in the confirmation pop-up, select a reason and click Continue","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time you already paid for","notice":null,"refund":null,"fees":null,"source_ids":["s7","s8","s13","s14"]},{"channel":"amazon","applies_to":"Subscriptions billed by Amazon","who":"The Amazon account holder who pays","method":"platform_settings","start_url":"https://www.amazon.com/yourmembershipsandsubscriptions","steps":[{"do":"Go to Your Memberships and Subscriptions on Amazon and find Peacock","expect":"Manage Subscription"},{"do":"Select Manage Subscription, then Cancel Subscription under Advanced Controls","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s7","s8","s15"]},{"channel":"roku","applies_to":"Subscriptions billed by Roku","who":"The Roku account holder","method":"platform_settings","start_url":"https://my.roku.com/subscriptions","steps":[{"do":"Go to my.roku.com/subscriptions and select Peacock under Active subscriptions","expect":"Manage subscription"},{"do":"Select Manage subscription, then Turn off auto-renew","expect":null}],"confirm_by":null,"effective":"You keep access until the current billing cycle ends","notice":null,"refund":null,"fees":null,"source_ids":["s7","s8","s16","s17"]},{"channel":"carrier_or_isp","applies_to":"Peacock billed by or included with DIRECTV (satellite, Stream or the Movies Extra Pack), Spectrum, Verizon, Xfinity or Xumo TV, or another third-party service or product","who":"The account holder with that provider","method":"platform_settings","start_url":null,"steps":[{"do":"Contact the provider that bills you, or use its help center, to cancel Peacock; Peacock cannot cancel it","expect":null}],"confirm_by":"The provider's own confirmation","effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s7","s8"]}],"pay_less":[{"type":"ad_supported_plan","what":"Switch from Premium Plus ($19.99 a month) to Premium with ads ($12.99 a month) using Change Plan on your Account page on the web","evidence":"documented","source_ids":["s18","s19","s20"]},{"type":"annual_billing","what":"Pay yearly: Premium is $129.99 a year and Premium Plus $199.99 a year, against $12.99 and $19.99 a month","evidence":"documented","source_ids":["s18","s19"]},{"type":"downgrade","what":"Peacock Select costs $8.99 a month or $89.99 a year, against $12.99 a month for Premium; the Change Plan help only describes switching between Premium and Premium Plus","evidence":"documented","source_ids":["s22","s18","s20"]}],"export":[],"after_cancel":{"access_until":"The end of the current subscription term; if you cancel during a free trial or promotion, access may end immediately","data_kept":null,"you_lose":["Streaming when the term ends","Add-ons such as a regional sports network, which are set to auto-cancel with the plan; one whose billing date differs from the plan's can still bill until the plan's term ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Check who bills you under Payment Method on the Subscriptions tab of your Peacock account","If Cancel All Subscriptions is missing, a third party bills you; cancel there","To drop only an add-on, choose it on the Subscriptions tab and select Remove Add-On instead"]},"sources":[{"id":"s1","url":"https://www.peacocktv.com/help/article/cancellation","title":"How do I cancel my Peacock plan?","publisher":"vendor","quote":"Log in to your account. Select Cancel All Subscriptions to cancel all subscriptions.","supports":"the direct cancel steps"},{"id":"s2","url":"https://www.peacocktv.com/help/article/cancellation","title":"How do I cancel my Peacock plan?","publisher":"vendor","quote":"Follow the steps and once confirmed, you will see a confirmation message on screen and receive a confirmation email, which may take a few hours.","supports":"how to confirm"},{"id":"s3","url":"https://www.peacocktv.com/help/article/cancellation","title":"How do I cancel my Peacock plan?","publisher":"vendor","quote":"If you cannot log in to cancel, you can cancel via chat by clicking here.","supports":"chat fallback"},{"id":"s4","url":"https://www.peacocktv.com/terms","title":"Peacock Terms of Service","publisher":"vendor","quote":"YOU WILL STILL HAVE ACCESS TO EACH SERVICE TIER THROUGH THE END OF ITS APPLICABLE SUBSCRIPTION TERM UNLESS (i) YOU ARE SUBSCRIBED THROUGH A FREE TRIAL OR PROMOTION,","supports":"when access ends after cancelling, and the free trial or promotion exception"},{"id":"s5","url":"https://www.peacocktv.com/terms","title":"Peacock Terms of Service","publisher":"vendor","quote":"YOU MUST CANCEL YOUR SUBSCRIPTION NO LATER THAN THE DAY BEFORE YOUR NEXT RECURRING BILLING DATE IN ORDER TO AVOID BEING CHARGED FOR THE NEXT SUBSCRIPTION TERM.","supports":"the notice deadline"},{"id":"s6","url":"https://www.peacocktv.com/terms","title":"Peacock Terms of Service","publisher":"vendor","quote":"NO PRORATED REFUNDS OR CREDITS WILL BE ISSUED UNLESS REQUIRED BY APPLICABLE LAW OR IN THE CASE OF AN IMMEDIATE UPGRADE.","supports":"the refund policy"},{"id":"s7","url":"https://www.peacocktv.com/help/article/cancellation","title":"How do I cancel my Peacock plan?","publisher":"vendor","quote":"you must contact the third party directly to cancel your existing plan, as Peacock does not have the ability to cancel your existing plan","supports":"third-party billing is cancelled with the third party"},{"id":"s8","url":"https://www.peacocktv.com/help/article/cancellation","title":"How do I cancel my Peacock plan?","publisher":"vendor","quote":"Amazon Apple DIRECTV Satellite DIRECTV Stream DIRECTV \"Movies Extra Pack\" Google Play Roku Spectrum Verizon Xfinity Xumo TV (XClass TV)","supports":"the list of third-party billers"},{"id":"s9","url":"https://www.peacocktv.com/help/article/cancellation","title":"How do I cancel my Peacock plan?","publisher":"vendor","quote":"You will see your method of payment listed in the 'Payment Method' section under the Subscriptions tab.","supports":"how to check who bills you"},{"id":"s10","url":"https://www.peacocktv.com/help/article/cancellation","title":"How do I cancel my Peacock plan?","publisher":"vendor","quote":"When you cancel your Peacock plan, any add-on, such as a regional sports network, will be set to auto-cancel.","supports":"add-ons end with the plan"},{"id":"s11","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"s12","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm an Apple cancellation"},{"id":"s13","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.","supports":"the Google Play steps, including the reason pop-up and Continue"},{"id":"s14","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when Google Play access ends"},{"id":"s15","url":"https://www.amazon.com/gp/help/customer/display.html?nodeId=GU8AWX4GDKM7QGTE","title":"Manage Amazon Subscriptions","publisher":"platform","quote":"Go to Your Memberships and Subscriptions. Locate the subscription that you want to cancel. Select Manage Subscription. Select Cancel Subscription under Advanced Controls.","supports":"the Amazon steps"},{"id":"s16","url":"https://support.roku.com/article/manage-or-cancel-subscriptions","title":"Manage or cancel subscriptions on Roku","publisher":"platform","quote":"Go to my.roku.com/subscriptions. Under Active subscriptions, select the subscription you want to cancel. Select Manage subscription and then select Turn off auto-renew to cancel your subscription.","supports":"the Roku steps"},{"id":"s17","url":"https://support.roku.com/article/manage-or-cancel-subscriptions","title":"Manage or cancel subscriptions on Roku","publisher":"platform","quote":"When you cancel your subscription, you'll still have access until your current billing cycle ends.","supports":"when Roku access ends"},{"id":"s18","url":"https://www.peacocktv.com/help/article/how-much-does-a-peacock-subscription-cost","title":"How much does a Peacock subscription cost?","publisher":"vendor","quote":"You can sign up for a Peacock Premium plan at $12.99 a month (+tax) or $129.99 per year (+tax).","supports":"Premium prices"},{"id":"s19","url":"https://www.peacocktv.com/help/article/how-much-does-a-peacock-subscription-cost","title":"How much does a Peacock subscription cost?","publisher":"vendor","quote":"you can sign up for a Peacock Premium Plus plan for $19.99 a month (+tax) or $199.99 per year (+tax).","supports":"Premium Plus prices"},{"id":"s20","url":"https://www.peacocktv.com/help/article/how-do-i-change-my-peacock-plan","title":"How do I change my Peacock plan?","publisher":"vendor","quote":"Click on Change Plan to switch between Premium Plus and Premium plans.","supports":"how to downgrade"},{"id":"s21","url":"https://www.peacocktv.com/terms","title":"Peacock Terms of Service","publisher":"vendor","quote":"OR (iii) WE OTHERWISE ALLOW YOU TO USE THE UNUSED PORTION TOWARDS ANOTHER SERVICE OR SUBSCRIPTION, IN WHICH CASE CANCELLATION MAY BE EFFECTIVE IMMEDIATELY.","supports":"in those excepted cases, such as a free trial or promotion, cancellation may take effect immediately"},{"id":"s22","url":"https://www.peacocktv.com/help/article/how-much-does-a-peacock-subscription-cost","title":"How much does a Peacock subscription cost?","publisher":"vendor","quote":"Additionally, you can sign up for the Peacock Select Tier for $8.99/month or $89.99/year.","supports":"the Peacock Select tier and its prices"},{"id":"s23","url":"https://www.peacocktv.com/terms","title":"Peacock Terms of Service","publisher":"vendor","quote":"AN ADD-ON WHOSE BILLING DATE OR SUBSCRIPTION TERM DIFFERS FROM THE BASE PLAN, YOU WILL STILL BE BILLED FOR THE ADD-ON UNTIL THE SUBSCRIPTION TERM OF YOUR BASE PLAN EXPIRES","supports":"an add-on on its own billing date keeps billing until the base plan's term ends"},{"id":"s24","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.","supports":"Apple trials must be cancelled at least 24 hours before they end"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Whether Amazon billing is through Prime Video or the Amazon Appstore is not stated on the Peacock page, and when Amazon-billed access ends is not stated","When access ends for provider-billed plans (DIRECTV, Spectrum, Verizon, Xfinity, Xumo) is not stated","Whether the cancel flow shows offers or asks for a reason is not documented","How long Peacock keeps account data after cancelling is not stated","No data export is documented","Amazon route steps aren't reconfirmed: Amazon's help page couldn't be checked in review"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["Free trial or promotion cancellations may end access immediately: added to effective, summary and access_until (s4 re-copied, s21)","Added the Peacock Select tier ($8.99 a month) to pay_less (s22)","Add-ons on their own billing date can still bill until the plan ends (s23)","Google Play: added the reason pop-up and Continue (s13 re-copied)","Apple: cancel a trial at least 24 hours before it ends (s24)","Amazon route couldn't be re-checked, so level set to partial"]}},"delete_account":{"url":"https://privacyportal.onetrust.com/webform/17e5cb00-ad90-47f5-a58d-77597d9d2c16/2aa79e13-e7d2-4d45-b928-7df9a72bec32","difficulty":"medium","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/peacock","json":"https://stackcut.io/exits/peacock.json","evidence":{"packet_revision":"57d677efb0941d0ac84424d25a1958b97df27daebf54cb11bddbec39e49d5506","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"peacock--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"peacock--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"peacock--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"peacock--amazon--r4","channel":"amazon","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"peacock--roku--r5","channel":"roku","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"peacock--carrier-or-isp--r6","channel":"carrier_or_isp","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"peloton","name":"Peloton App","category":"health_fitness","website":"https://www.onepeloton.com","domains":["onepeloton.com"],"summary":"Cancel at onepeloton.com/mymembership (Peloton Account Settings) or call 1-866-679-9129; App memberships bought through Apple or Google Play cancel there (turn off Apple auto-renew 24+ hours before renewal). Access runs to the end of the paid period, with no prorated refund; annual plans aren't refundable.","routes":[{"channel":"direct_web","applies_to":"Peloton App One or App+ memberships bought from Peloton on the web (billed by Peloton)","who":"The Peloton account holder, signed in with their Peloton credentials","method":"self_serve","start_url":"https://www.onepeloton.com/mymembership","steps":[{"do":"Go to your Peloton Account Settings at onepeloton.com/mymembership and log in with your Peloton credentials","expect":"My Memberships"},{"do":"Cancel (terminate) your membership there, or call Peloton Member Support at 1-866-679-9129","expect":null}],"confirm_by":null,"effective":"You can use the membership until the end of the current period; it won't renew after that","notice":null,"refund":"No prorated refund for the current period; annual subscriptions and other paid discount offers are non-refundable (certain Canadian and New York residents have extra cancellation and refund rights)","fees":"If your offer has a Committed Membership Period, you still owe the fees for the rest of that period after cancelling","source_ids":["s1","s2","s3","s4","s5","s18","s19","s20","s21"]},{"channel":"apple_app_store","applies_to":"Peloton App One or App+ memberships bought in the Peloton iPhone or iPad app (charged to your Apple account)","who":"The Apple Account that bought the membership","method":"platform_settings","start_url":"https://account.apple.com/account/manage/section/subscriptions","steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then Peloton","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription (you may need to scroll down)","expect":null}],"confirm_by":"In Subscriptions there is no Cancel button, or an expiration message in red text","effective":"No mid-period cancellation: the membership runs to the end of the current period and you are not charged for the next one","notice":"Turn off auto-renew at least 24 hours before the end of the current period","refund":"Peloton gives no prorated refund for the current period; annual subscriptions are non-refundable (certain Canadian and New York residents have extra cancellation and refund rights)","fees":null,"source_ids":["s1","s2","s3","s5","s7","s8","s9","s13","s14","s19"]},{"channel":"google_play","applies_to":"Peloton App memberships bought in the Peloton Android app (billed by Google Play)","who":"The Google Account that bought the membership","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to your subscriptions in Google Play, signed in to the Google Account that pays","expect":"Peloton"},{"do":"Next to Peloton, click Manage, then Cancel subscription","expect":"a confirmation pop-up asking for a reason"},{"do":"Select a reason, then click Continue","expect":null}],"confirm_by":null,"effective":"You can keep using the membership for the time you have already paid","notice":null,"refund":"Peloton gives no prorated refund for the current period; annual subscriptions are non-refundable (certain Canadian and New York residents have extra cancellation and refund rights)","fees":null,"source_ids":["s1","s2","s3","s5","s15","s16","s19"]}],"pay_less":[{"type":"downgrade","what":"Switch from App+ ($28.99 a month) to the cheaper App One tier ($15.99 a month) (App Store prices). Bought on the web? Log in at onepeloton.com/mymembership and select Manage; the change applies at the end of the billing cycle, with no refund","evidence":"documented","source_ids":["s10","s20","s21","s22","s23"]},{"type":"annual_billing","what":"Annual plans cost $159 (App One) or $289 (App+) a year against $15.99 or $28.99 a month (App Store prices); annual plans are non-refundable","evidence":"documented","source_ids":["s5","s10","s11"]},{"type":"discount_program","what":"Eligible students, medical professionals and others may pay less for a Peloton App Membership","evidence":"documented","source_ids":["s12"]}],"export":[],"after_cancel":{"access_until":"The end of the current paid period","data_kept":null,"you_lose":["Peloton App classes and features once the paid period ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"Google Play asks for a cancellation reason in a pop-up before the final Continue","tips":["A free trial converts to a paid membership unless cancelled before it ends","Offers with a committed period longer than one month leave you owing the rest of that period after cancelling","Uninstalling the Peloton app does not cancel a Google Play subscription"]},"sources":[{"id":"s1","url":"https://www.onepeloton.com/membership-terms","title":"Peloton Membership Terms","publisher":"vendor","quote":"A Peloton App Membership can be purchased from Peloton or via a third-party app provider where Peloton makes the Peloton App available (e.g., Apple App Store or Google Play Store).","supports":"the billing channels"},{"id":"s2","url":"https://www.onepeloton.com/membership-terms","title":"Peloton Membership Terms","publisher":"vendor","quote":"you may use your Peloton Membership until the end of the then-current period, and your Peloton Membership will not be renewed after that period expires","supports":"when access ends"},{"id":"s3","url":"https://www.onepeloton.com/membership-terms","title":"Peloton Membership Terms","publisher":"vendor","quote":"you will not be eligible for a prorated refund of any portion of the Peloton Membership fee paid for the then-current Peloton Membership period","supports":"no prorated refund"},{"id":"s4","url":"https://www.onepeloton.com/membership-terms","title":"Peloton Membership Terms","publisher":"vendor","quote":"You will remain responsible for any outstanding fees for the remainder of the Committed Membership Period following any cancellation.","supports":"committed-period tip"},{"id":"s5","url":"https://www.onepeloton.com/membership-terms","title":"Peloton Membership Terms","publisher":"vendor","quote":"Unless specified in writing, all discount offers that require payment are non-refundable (including but not limited to annual Peloton subscriptions).","supports":"annual plans are non-refundable"},{"id":"s6","url":"https://www.onepeloton.com/membership-terms","title":"Peloton Membership Terms","publisher":"vendor","quote":"if you do not cancel before your trial period ends, your account will be converted to a paid Peloton Membership and charged per these Membership Terms.","supports":"the trial tip"},{"id":"s7","url":"https://apps.apple.com/us/app/peloton-fitness-workouts/id792750948","title":"Peloton: Fitness & Workouts on the App Store (description by Peloton)","publisher":"platform","quote":"unless auto-renew is turned off at least 24-hours before the end of the current period","supports":"Apple notice"},{"id":"s8","url":"https://apps.apple.com/us/app/peloton-fitness-workouts/id792750948","title":"Peloton: Fitness & Workouts on the App Store (description by Peloton)","publisher":"platform","quote":"Auto-renewal may be turned off in your Account Setting in iTunes after purchase.","supports":"the Apple route"},{"id":"s9","url":"https://apps.apple.com/us/app/peloton-fitness-workouts/id792750948","title":"Peloton: Fitness & Workouts on the App Store (description by Peloton)","publisher":"platform","quote":"No cancellation of the current subscription is allowed during an active subscription period. A user that cancels during a subscription month will not be charged for the following month.","supports":"when an Apple cancellation takes effect"},{"id":"s10","url":"https://apps.apple.com/us/app/peloton-fitness-workouts/id792750948","title":"Peloton: Fitness & Workouts on the App Store","publisher":"platform","quote":"Peloton App One Monthly $15.99 Peloton App One Monthly $15.99 Peloton App+ Monthly $28.99","supports":"monthly prices"},{"id":"s11","url":"https://apps.apple.com/us/app/peloton-fitness-workouts/id792750948","title":"Peloton: Fitness & Workouts on the App Store","publisher":"platform","quote":"Peloton App+ Annual $289.00 Peloton App+ Annual $289.00 Peloton App One Annual $159.00","supports":"annual prices"},{"id":"s12","url":"https://www.onepeloton.com/app","title":"Peloton App","publisher":"vendor","quote":"Eligible students, medical professionals, and more may save on Peloton App Membership.","supports":"discount programs"},{"id":"s13","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"s14","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"s15","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.","supports":"the Google Play steps"},{"id":"s16","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when access ends on Google Play"},{"id":"s17","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"Important: When you uninstall an app, your subscription won't cancel.","supports":"the uninstall tip"},{"id":"s18","url":"https://www.onepeloton.com/membership-terms","title":"Peloton Membership Terms","publisher":"vendor","quote":"To change or terminate your Peloton Membership, go to your Peloton Account Settings at https://www.onepeloton.com/mymembership or contact Peloton Member Support at 1-866-679-9129.","supports":"where to cancel a membership billed by Peloton (web or phone)"},{"id":"s19","url":"https://www.onepeloton.com/membership-terms","title":"Peloton Membership Terms","publisher":"vendor","quote":"subject to specific cancellation and refund rights listed below for certain Canadian and New York residents","supports":"the Canadian and New York exception to the no-prorated-refund rule"},{"id":"s20","url":"https://www.onepeloton.com/app-membership","title":"Peloton App Membership","publisher":"vendor","quote":"Login using your Peloton credentials at onepeloton.com/mymembership","supports":"signing in at onepeloton.com/mymembership to manage a web membership"},{"id":"s21","url":"https://www.onepeloton.com/app-membership","title":"Peloton App Membership","publisher":"vendor","quote":"From the \"My Memberships\" page, select the \"Manage\" button next to your current membership.","supports":"the My Memberships page and the Manage button (downgrade)"},{"id":"s22","url":"https://www.onepeloton.com/app-membership","title":"Peloton App Membership","publisher":"vendor","quote":"If you choose to downgrade, you will not receive a refund.","supports":"no refund on a downgrade"},{"id":"s23","url":"https://www.onepeloton.com/app-membership","title":"Peloton App Membership","publisher":"vendor","quote":"Once you have completed these steps, your Peloton App Membership will be updated at the end of your current billing cycle.","supports":"a downgrade takes effect at the end of the billing cycle"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Peloton Support (support.onepeloton.com) couldn't be read, so the exact buttons for cancelling at onepeloton.com/mymembership and how a web cancellation is confirmed aren't confirmed; the direct route rests on the Membership Terms","Prices on onepeloton.com couldn't be read, so the prices given are Apple App Store in-app prices","All-Access memberships for Peloton equipment, Strength+ and pausing a membership were not researched","What Peloton keeps after cancelling, and data export, were not researched"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["Added a direct route: the Membership Terms say to cancel at onepeloton.com/mymembership or by calling Peloton Member Support","Rewrote the summary, which said web cancel steps were unconfirmed","Added the Canadian and New York refund-rights exception to each route's refund","Added the web downgrade path (Manage, end of billing cycle, no refund) to the downgrade offer","Exact buttons in the web cancel flow remain unconfirmed: the support site couldn't be read"]}},"delete_account":{"url":"https://privacyportal.onetrust.com/webform/18f92a28-d2ae-4a6a-8f99-85b4455e22c0/cfbaf35a-5e06-4010-a6b6-1ad61ba414f1","difficulty":"hard","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/peloton","json":"https://stackcut.io/exits/peloton.json","evidence":{"packet_revision":"8f26210af625d0de2335303de8267ba3ca053f50b3de2111b969afccd6a5a124","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"peloton--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"peloton--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"peloton--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"perplexity","name":"Perplexity Pro","category":"ai_tools","website":"https://www.perplexity.ai","domains":["perplexity.ai"],"summary":"Cancel in Perplexity under Account, then Manage Plan, then Cancel Subscription (or email support@perplexity.ai), or in the App Store or Google Play if you subscribed in the app, before the renewal date. Pro lasts until the billing cycle ends; payments are non-refundable. Deleting your account doesn't cancel it.","routes":[{"channel":"direct_web","applies_to":"Pro subscriptions bought on perplexity.ai (billed by Perplexity through Stripe)","who":"The signed-in account holder","method":"self_serve","start_url":"https://perplexity.ai/settings","steps":[{"do":"On the Perplexity home page, click your profile icon and choose Account (or open Settings)","expect":"Subscription"},{"do":"Under Subscription, click Manage Plan (Manage Subscription)","expect":"the current plan page"},{"do":"Click Cancel Subscription","expect":null}],"confirm_by":null,"effective":"You keep Pro until the end of the period already paid for; then the account reverts to the free version","notice":"Cancel before the renewal date to avoid the next charge","refund":"Payments are nonrefundable and there are no credits for partially used periods, except as the Terms or country-specific pages say; Perplexity may refund a forgotten cancellation if the request follows its guidelines","fees":null,"source_ids":["x1","x2","x3","x4","x5","x6","x7","x16"]},{"channel":"apple_app_store","applies_to":"Pro bought in the Perplexity iPhone or iPad app (billed by Apple)","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"Open the App Store and tap the profile icon in the upper right corner","expect":"Subscriptions"},{"do":"Tap Subscriptions, then Perplexity - Ask Anything","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription","expect":null}],"confirm_by":"Perplexity shows an expiration message and no Cancel button in Subscriptions","effective":"The account reverts to the free version after the current billing cycle ends","notice":"Apple asks you to cancel a trial at least 24 hours before it ends","refund":null,"fees":null,"source_ids":["x8","x3","a1","a2","a3"]},{"channel":"google_play","applies_to":"Pro bought in the Perplexity Android app (billed by Google Play)","who":"The Google Account that bought the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Open the Google Play app, tap the settings icon in the upper right corner, then Payments & Subscriptions","expect":"Perplexity - Ask Anything"},{"do":"Tap Perplexity - Ask Anything, then Cancel subscription at the bottom of the screen","expect":"a pop-up asking for a reason"},{"do":"Select a reason and confirm","expect":null}],"confirm_by":"The subscription in Google Play is no longer set to renew","effective":"You keep access for the time you have already paid for","notice":null,"refund":"To ask for a refund, contact Perplexity via Help, then Contact Support, and include your Google Play email address or GPA order number","fees":null,"source_ids":["x9","g1","g2","g3","x15"]}],"pay_less":[{"type":"free_plan","what":"Cancel and keep using Perplexity's free version, without Pro features","evidence":"documented","source_ids":["x3"]},{"type":"student_or_nonprofit","what":"Students can switch to the Education plan and verify their student status through SheerID for a student discount","evidence":"documented","source_ids":["x11","x12"]}],"export":[],"after_cancel":{"access_until":"The end of the current billing cycle","data_kept":null,"you_lose":["Pro features, once the account reverts to the free version"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Deleting your Perplexity account does not cancel the subscription: cancel it first","You can also cancel by emailing support@perplexity.ai before the renewal date","Don't try to change Perplexity payment details in the App Store or Google Play: it creates a new, separate subscription that is charged","Pausing a subscription isn't available","Partner promotions and trials need a card and auto-renew at the standard rate unless cancelled before the trial ends"]},"sources":[{"id":"x1","url":"https://www.perplexity.ai/help-center/en/articles/10354283-canceling-a-subscription","title":"Canceling a Subscription","publisher":"vendor","quote":"Click 'Manage Subscription' to be redirected to the current plan page, then choose 'Cancel subscription.'","supports":"the web steps"},{"id":"x2","url":"https://www.perplexity.ai/help-center/en/articles/10353002-billing-faq-for-pro-plan-subscribers","title":"Billing FAQ for Pro Plan Subscribers","publisher":"vendor","quote":"Under Subscription, click Manage Plan","supports":"the web steps from the Account page"},{"id":"x3","url":"https://www.perplexity.ai/help-center/en/articles/10354283-canceling-a-subscription","title":"Canceling a Subscription","publisher":"vendor","quote":"Your account will be reverted back to the free version after the end of the current billing cycle.","supports":"when Pro ends"},{"id":"x4","url":"https://www.perplexity.ai/hub/legal/terms-of-service","title":"Perplexity Terms of Service","publisher":"vendor","quote":"To avoid future subscription charges, you must cancel your subscription before the subscription period renewal date through the settings page of your Account profile or by emailing support@perplexity.ai","supports":"the notice, and the email option"},{"id":"x5","url":"https://www.perplexity.ai/hub/legal/terms-of-service","title":"Perplexity Terms of Service","publisher":"vendor","quote":"Following any cancellation by you, however, you will continue to have access to the paid Services through the end of the subscription period for which payment has already been made.","supports":"access to the end of the paid period"},{"id":"x6","url":"https://www.perplexity.ai/hub/legal/terms-of-service","title":"Perplexity Terms of Service","publisher":"vendor","quote":"payments for any subscriptions to the Services are nonrefundable and there are no credits for partially used periods","supports":"the refund policy"},{"id":"x7","url":"https://www.perplexity.ai/help-center/en/articles/10353002-billing-faq-for-pro-plan-subscribers","title":"Billing FAQ for Pro Plan Subscribers","publisher":"vendor","quote":"Perplexity may issue a refund if your request follows the guidelines mentioned above.","supports":"possible refund for a forgotten cancellation"},{"id":"x8","url":"https://www.perplexity.ai/help-center/en/articles/10354283-canceling-a-subscription","title":"Canceling a Subscription","publisher":"vendor","quote":"Open the App Store and tap the profile icon in the upper right corner.","supports":"the Apple route"},{"id":"x9","url":"https://www.perplexity.ai/help-center/en/articles/10354283-canceling-a-subscription","title":"Canceling a Subscription","publisher":"vendor","quote":"Open the Google Play App and tap the settings icon on the upper right corner.","supports":"the Google Play route"},{"id":"x10","url":"https://www.perplexity.ai/help-center/en/articles/10353002-billing-faq-for-pro-plan-subscribers","title":"Billing FAQ for Pro Plan Subscribers","publisher":"vendor","quote":"No, subscription pausing isn't available.","supports":"no pause option"},{"id":"x11","url":"https://www.perplexity.ai/help-center/en/articles/12162294-how-to-verify-your-student-status","title":"How to verify your student status","publisher":"vendor","quote":"Student discounts are not transferrable, and using them with a new email address requires verifying again with SheerID.","supports":"the student discount and SheerID verification"},{"id":"x12","url":"https://www.perplexity.ai/help-center/en/articles/12162294-how-to-verify-your-student-status","title":"How to verify your student status","publisher":"vendor","quote":"Perplexity accounts can be created with any email (personal or student).","supports":"student eligibility with any email"},{"id":"x13","url":"https://www.perplexity.ai/help-center/en/articles/10353002-billing-faq-for-pro-plan-subscribers","title":"Billing FAQ for Pro Plan Subscribers","publisher":"vendor","quote":"Doing so will create a new, separate subscription and you will be charged.","supports":"the payment-details tip"},{"id":"x14","url":"https://www.perplexity.ai/help-center/en/articles/10353002-billing-faq-for-pro-plan-subscribers","title":"Billing FAQ for Pro Plan Subscribers","publisher":"vendor","quote":"A valid credit or debit card is required for all promotional and trial redemptions","supports":"the promotions tip"},{"id":"a1","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"a2","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"a3","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.","supports":"trial notice on Apple"},{"id":"g1","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"the Google Play steps"},{"id":"g2","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.","supports":"the reason pop-up before the final step"},{"id":"g3","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when access ends on Google Play"},{"id":"x15","url":"https://www.perplexity.ai/help-center/en/articles/10353020-billing-for-android-subscriptions","title":"Billing for Android Subscriptions","publisher":"vendor","quote":"To request a refund for an Android subscription, please contact us via Help > Contact Support. Please include your Google Play email address and/or GPA #","supports":"refunds for Google Play subscriptions"},{"id":"x16","url":"https://www.perplexity.ai/help-center/en/articles/10354283-canceling-a-subscription","title":"Canceling a Subscription","publisher":"vendor","quote":"No, deleting your account will not terminate your subscription. Please ensure you cancel your subscription before deleting your account.","supports":"deleting the account doesn't cancel the subscription"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["How to confirm a web cancellation (email or status) is not described","How to cancel Pro received through a partner promotion (for example telecom providers such as Airtel, Bouygues Telecom and Vivo) is not documented","Prices, annual billing savings and the size of the student discount aren't confirmed: Perplexity's pricing page couldn't be read","What happens to threads and Spaces after cancelling, and any data export, are not documented on the pages we read"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Summary and tips: deleting the account doesn't cancel the subscription (x16)","Google Play route refund: request it from Perplexity via Help, then Contact Support (x15)","Web route starts at perplexity.ai/settings, the link in Perplexity's cancel article","x8 re-copied verbatim ('in the upper right corner')"]}},"delete_account":{"url":"https://www.perplexity.ai/settings/account","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"perplexity","name":"Perplexity","recipes":[{"id":"replace-perplexity","title":"AI search answers","best_year_one_net":190}]},"page":"https://stackcut.io/cancel/perplexity","json":"https://stackcut.io/exits/perplexity.json","evidence":{"packet_revision":"9f07e85b2a44211acb1e3cedc7dc7a2bb0bd3606ecb4e86f871e9fdd0323f306","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"perplexity--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"perplexity--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"perplexity--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"persona","name":"Persona","category":"security_privacy","website":"https://withpersona.com","domains":["withpersona.com","help.withpersona.com","docs.withpersona.com","app.withpersona.com"],"summary":"Paid Persona plans are 12-month contracts that renew automatically unless you give written non-renewal notice at least 30 days before the term ends. Send it to legal@withpersona.com and tell the billing team; mid-term cancellation is case by case. Trial accounts close through a Help Center request.","routes":[{"channel":"sales_contract","label":"Essential, Growth or Enterprise contract","applies_to":"Paid Essential, Growth and Enterprise plans (Essential starts at $250/month with a 12-month minimum term), each a 12-month contract with a monthly payment schedule under an order form, service agreement or online sign-up flow","who":"The customer named on the order form or service agreement, usually signed by a leader at the company","method":"email","start_url":"https://help.withpersona.com/articles/5XXl9EVfw2TVrV61XlhOhd/","steps":[{"do":"Find your signed order form or service agreement (often signed in Docusign, so the signer may have a copy by email) and check the renewal date and notice terms","expect":null},{"do":"Send written notice of non-renewal, in English, to legal@withpersona.com at least 30 days before the end of the current term","expect":null},{"do":"Contact Persona's billing team from the dashboard's billing contact form to discuss cancellation; ask there about mid-term cancellation, which is considered case by case","expect":null}],"confirm_by":"No confirmation step is documented; keep a copy of the notice email as proof","effective":"At the end of the current 12-month term; renewal happens automatically unless notice is given","notice":"Written notice of non-renewal at least 30 days before the end of the current term","refund":"Unused prepaid fees for the terminated part of the term are refunded only when you terminate under a termination right in the agreement, such as Persona's failure to cure a material breach within 30 days of written notice","fees":"Any stated minimum commitment is payable for the entire term; overdue fees carry a late fee of 1.5% per month or the legal maximum, whichever is less","source_ids":["s1","s2","s3","s4","s5","s10","s11","s12","s13","s14","s15","s16","s18","s19","s20","s23","s25","s26"]},{"channel":"direct_web","label":"Trial or accidental accounts","applies_to":"Trial accounts and accounts created by mistake, rather than a paid plan or the Startup Program","who":"The account holder","method":"form","start_url":"https://help.withpersona.com/articles/3wfrX9gIjLyXLRbcPE04iP/","steps":[{"do":"Open the Help Center and click Submit a Request under Get Help Now","expect":null},{"do":"Choose 'Evaluating a plan or feature & answering questions about pricing' and say you want to close your account","expect":null}],"confirm_by":"A reply from Persona support; no confirmation screen is documented","effective":"Not stated in Persona's help article","notice":null,"refund":null,"fees":null,"source_ids":["s7","s8","s9","s21","s22"]}],"pay_less":[{"type":"discount_program","what":"Startup Program for eligible SMBs, venture-backed startups and developers: up to one year of limited access, which ends by itself when the program period expires","evidence":"documented","source_ids":["s6","s24"]}],"export":[],"after_cancel":{"access_until":"At the end of the current contract term; mid-term cancellation is not guaranteed","data_kept":"No retention period is stated in the Platform terms or privacy notice read for this packet","you_lose":["Access to the Service when the contract ends","Unused prepaid fees, unless a termination right in the agreement applies"]},"agent_notes":{"sign_in_needed":false,"phone_or_chat_only":false,"retention_step":null,"tips":["The signed order form or service agreement governs the contract, so check it before you act on the dashboard","Renewal is automatic unless written notice of non-renewal is sent at least 30 days before the term ends","Any minimum commitment on the order form is owed for the whole term","Startup Program access ends by itself when the program period expires, so there is nothing to cancel"]},"sources":[{"id":"s1","url":"https://help.withpersona.com/articles/5XXl9EVfw2TVrV61XlhOhd/","title":"How do I cancel my plan?","publisher":"vendor","quote":"These plans require a 12-month contract with a monthly payment schedule.","supports":"paid plans are 12-month contracts"},{"id":"s2","url":"https://help.withpersona.com/articles/5XXl9EVfw2TVrV61XlhOhd/","title":"How do I cancel my plan?","publisher":"vendor","quote":"non-renewal notice requirements (typically 30 days before your renewal date)","supports":"the notice period the help article gives"},{"id":"s3","url":"https://help.withpersona.com/articles/5XXl9EVfw2TVrV61XlhOhd/","title":"How do I cancel my plan?","publisher":"vendor","quote":"we recommend letting us know as soon as possible.","supports":"tell Persona early"},{"id":"s4","url":"https://help.withpersona.com/articles/5XXl9EVfw2TVrV61XlhOhd/","title":"How do I cancel my plan?","publisher":"vendor","quote":"we can consider requests for mid-term contract cancellation on a case-by-case basis.","supports":"mid-term cancellation is decided case by case"},{"id":"s5","url":"https://help.withpersona.com/articles/5XXl9EVfw2TVrV61XlhOhd/","title":"How do I cancel my plan?","publisher":"vendor","quote":"cancellation may not always be possible.","supports":"mid-term cancellation is not guaranteed"},{"id":"s6","url":"https://help.withpersona.com/articles/5XXl9EVfw2TVrV61XlhOhd/","title":"How do I cancel my plan?","publisher":"vendor","quote":"The Startup Program offers limited access for up to one year, and access ends automatically once the program period expires.","supports":"the Startup Program ends by itself"},{"id":"s7","url":"https://help.withpersona.com/articles/3wfrX9gIjLyXLRbcPE04iP/","title":"How do I close my account with Persona?","publisher":"vendor","quote":"If you are a customer of Persona on a plan or in the Startup Program, please refer to","supports":"paid plan customers are sent to the cancel article"},{"id":"s8","url":"https://help.withpersona.com/articles/3wfrX9gIjLyXLRbcPE04iP/","title":"How do I close my account with Persona?","publisher":"vendor","quote":"Submit a Request","supports":"trial and accidental accounts use a Help Center request"},{"id":"s9","url":"https://help.withpersona.com/articles/3wfrX9gIjLyXLRbcPE04iP/","title":"How do I close my account with Persona?","publisher":"vendor","quote":"under Get Help Now","supports":"where Submit a Request is found"},{"id":"s10","url":"https://help.withpersona.com/articles/16vIBxhHLTXTZoL7T5rcex/","title":"Where do I find my order form or service agreement?","publisher":"vendor","quote":"Your business' product access and relationship with Persona is governed by an order form and/or service agreement.","supports":"the order form or service agreement governs the contract"},{"id":"s11","url":"https://withpersona.com/legal/terms-of-use","title":"Platform Terms of Service","publisher":"vendor","quote":"Each Term will automatically renew for additional successive twelve (12)-month periods unless","supports":"automatic renewal of each term"},{"id":"s12","url":"https://withpersona.com/legal/terms-of-use","title":"Platform Terms of Service","publisher":"vendor","quote":"either party gives written notice of non-renewal at least thirty (30) days before the end of the then-current Term.","supports":"the non-renewal notice period and that it must be written"},{"id":"s13","url":"https://withpersona.com/legal/terms-of-use","title":"Platform Terms of Service","publisher":"vendor","quote":"Customer will send any notices under this Agreement in writing to Persona, in English, at the following address: legal@withpersona.com.","supports":"where and how notices are sent"},{"id":"s14","url":"https://withpersona.com/legal/terms-of-use","title":"Platform Terms of Service","publisher":"vendor","quote":"Customer will receive a refund of any unused fees it has pre-paid for the terminated portion of the applicable Term.","supports":"the refund of prepaid fees when a termination right applies"},{"id":"s15","url":"https://withpersona.com/legal/terms-of-use","title":"Platform Terms of Service","publisher":"vendor","quote":"By executing an Order Form, Customer agrees to pay the entire amount of any stated minimum commitment for the entire Term.","supports":"the minimum commitment is payable for the whole term"},{"id":"s16","url":"https://withpersona.com/legal/terms-of-use","title":"Platform Terms of Service","publisher":"vendor","quote":"a late fee of either 1.5% per month, or the maximum amount allowable by applicable law, whichever is less.","supports":"the late fee on overdue invoices"},{"id":"s17","url":"https://withpersona.com/legal/terms-of-use","title":"Platform Terms of Service","publisher":"vendor","quote":"Customer's rights to the Service terminate and it must promptly","supports":"access to the Service ends when the agreement terminates"},{"id":"s18","url":"https://withpersona.com/legal/terms-of-use","title":"Platform Terms of Service","publisher":"vendor","quote":"means any Persona ordering documentation, online sign-up, or subscription flow that references this Agreement","supports":"an online sign-up flow can count as an order form"},{"id":"s19","url":"https://help.withpersona.com/articles/5XXl9EVfw2TVrV61XlhOhd/","title":"How do I cancel my plan?","publisher":"vendor","quote":"To discuss billing, plan, or cancellation options, contact our billing team.","supports":"the billing team handles cancellation"},{"id":"s20","url":"https://help.withpersona.com/articles/5XXl9EVfw2TVrV61XlhOhd/","title":"How do I cancel my plan?","publisher":"vendor","quote":"If you are facing extenuating circumstances, we can consider requests for mid-term contract cancellation","supports":"when mid-term cancellation is considered"},{"id":"s21","url":"https://help.withpersona.com/articles/3wfrX9gIjLyXLRbcPE04iP/","title":"How do I close my account with Persona?","publisher":"vendor","quote":"who may be exploring Persona in a trial or who may have accidentally created an account","supports":"the request route is for trial and accidental accounts"},{"id":"s22","url":"https://help.withpersona.com/articles/3wfrX9gIjLyXLRbcPE04iP/","title":"How do I close my account with Persona?","publisher":"vendor","quote":"Evaluating a plan or feature & answering questions about pricing","supports":"the request option to choose"},{"id":"s23","url":"https://withpersona.com/legal/terms-of-use","title":"Platform Terms of Service","publisher":"vendor","quote":"within thirty (30) days after written notice detailing the breach","supports":"the cure period behind the termination right"},{"id":"s24","url":"https://withpersona.com/pricing","title":"Persona pricing","publisher":"vendor","quote":"Eligible SMBs, venture-backed startups, and developers can apply to the Persona Startup Program.","supports":"who can join the Startup Program"},{"id":"s25","url":"https://withpersona.com/pricing","title":"Persona pricing","publisher":"vendor","quote":"Starting at $250/month (minimum contract term of 12 months)","supports":"the Essential plan's price and minimum term"},{"id":"s26","url":"https://help.withpersona.com/articles/16vIBxhHLTXTZoL7T5rcex/","title":"Where do I find my order form or service agreement?","publisher":"vendor","quote":"These documents are typically signed by a leader at your company.","supports":"who usually signs the agreement"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Persona's public Terms and help pages don't say how long customer data is kept after a contract ends, or when it is deleted","No self-serve way to cancel a paid plan is documented; the help article points to the billing team, and the Terms require written notice","Persona's help pages don't describe exporting data before a contract ends","No fee schedule for mid-term cancellation is public; the help article says requests are considered case by case","What happens when a trial ends, and how long closing a trial account takes, aren't on Persona's help pages"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Re-checked both routes against Persona's cancel-plan and close-account help articles, the order-form article and the Platform Terms: the 12-month term, automatic renewal, 30-day written notice to legal@withpersona.com, case-by-case mid-term cancellation and the refund rule are confirmed","Contract route: added the help article's instruction to contact the billing team (the dashboard's billing contact form), that notice must be in English, and that the refund right applies, for example, when Persona fails to cure a material breach within 30 days","Trial route: named the exact request option the help article gives","Added the Essential plan's $250/month starting price with its 12-month minimum, and who qualifies for the Startup Program, from the pricing page","Persona's Terms and pricing pages are rendered by JavaScript: their quotes were checked by reading the pages directly rather than with the automatic text check"]}},"page":"https://stackcut.io/cancel/persona","json":"https://stackcut.io/exits/persona.json","evidence":{"packet_revision":"6ca8bdb8718065656a93528874419a3982bcd550fbc88f7290066bbdadf13443","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"persona--sales-contract--r1","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"persona--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"philo","name":"Philo","category":"streaming_video","website":"https://www.philo.com","domains":["philo.com"],"summary":"Cancel on philo.com: Profile avatar, Account, Cancel my subscription, Complete cancellation. You keep watching to the end of the billing cycle, then Free Channels only; no refunds. Amazon, Apple, Google, Roku, Samsung or Vizio (Walmart) billing cancels there. Philo keeps your name, email and phone after cancelling.","routes":[{"channel":"direct_web","applies_to":"Subscriptions and trials billed directly by Philo","who":"The account holder, signed in on philo.com","method":"self_serve","start_url":"https://www.philo.com","steps":[{"do":"Sign in on philo.com","expect":null},{"do":"Click your Profile avatar, then select Account","expect":"Cancel my subscription"},{"do":"Click Cancel my subscription","expect":"Complete cancellation"},{"do":"Click Complete cancellation to confirm","expect":null}],"confirm_by":"The Your Philo Subscription section at the top of your Account page shows the cancellation and the last day of your billing cycle","effective":"You can watch the paid content until the end of the current billing cycle; Free Channels stay available after that","notice":null,"refund":"No refunds; cancelling only stops future charges","fees":null,"source_ids":["s1","s2","s3","s4","s19"]},{"channel":"amazon","applies_to":"Subscriptions billed by Amazon","who":"The Amazon account holder who pays","method":"platform_settings","start_url":"https://www.amazon.com/appstoresubscriptions","steps":[{"do":"Go to amazon.com/appstoresubscriptions","expect":"Actions"},{"do":"In the Actions drop-down for Philo, select Turn off auto-renewal","expect":"Turn off auto-renewal"},{"do":"Click Turn off auto-renewal to confirm","expect":null}],"confirm_by":null,"effective":"You can watch Philo for the rest of the billing cycle","notice":null,"refund":null,"fees":null,"source_ids":["s5","s6"]},{"channel":"apple_app_store","applies_to":"Subscriptions billed by Apple","who":"The person whose Apple Account pays","method":"platform_settings","start_url":"https://account.apple.com/account/manage/section/subscriptions","steps":[{"do":"On your iPhone or iPad, open Settings, tap your name, then Subscriptions","expect":"Active Subscriptions"},{"do":"Under Active Subscriptions, tap Philo (sign in if asked)","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription","expect":null}],"confirm_by":null,"effective":"You can watch Philo for the rest of the billing cycle","notice":null,"refund":null,"fees":null,"source_ids":["s6","s7","s8"]},{"channel":"google_play","applies_to":"Subscriptions billed by Google Play","who":"The person whose Google Account pays","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Open the Google Play Store, tap your profile icon, then Payments & subscriptions, then Subscriptions","expect":"Philo: Live and On-Demand TV"},{"do":"Tap Philo: Live and On-Demand TV, then Cancel subscription","expect":"a reason for canceling"},{"do":"Select a reason, tap Continue, then tap Cancel subscription to confirm","expect":null}],"confirm_by":null,"effective":"You can watch Philo for the rest of the billing cycle","notice":null,"refund":null,"fees":null,"source_ids":["s6","s9","s10"]},{"channel":"roku","applies_to":"Subscriptions billed by Roku","who":"The Roku account holder","method":"platform_settings","start_url":"https://my.roku.com/subscriptions","steps":[{"do":"On your Roku, highlight the Philo app and press the Star button on the remote","expect":"Manage subscription"},{"do":"Select Manage subscription, then Turn off auto-renew (Philo's page calls it Cancel subscription); enter your Roku PIN if asked","expect":null},{"do":"Or go to my.roku.com/subscriptions, select Philo, then Manage subscription and Turn off auto-renew","expect":null}],"confirm_by":null,"effective":"You can watch Philo for the rest of the billing cycle","notice":null,"refund":"Roku gives no partial-term refunds","fees":null,"source_ids":["s6","s11","s12","s22","s23","s24"]},{"channel":"reseller_or_partner","applies_to":"Subscriptions billed by Samsung, or by Vizio through a Walmart account","who":"The Samsung or Walmart account holder who pays","method":"platform_settings","start_url":null,"steps":[{"do":"Samsung billing: sign in to your Samsung account, click Purchase History, open the Subscriptions tab, select Philo, click Unsubscribe, then Yes","expect":null},{"do":"Vizio billing: sign in to your Walmart account, go to Subscriptions and Purchases, click Update next to Philo, click Cancel Subscription, then Update Subscription","expect":null}],"confirm_by":null,"effective":"Vizio: you can watch Philo for the rest of the billing cycle; Samsung: not stated","notice":null,"refund":null,"fees":null,"source_ids":["s13","s14","s6"]}],"pay_less":[{"type":"free_plan","what":"After the paid plan ends you can keep watching Philo's 100+ ad-supported Free Channels at no cost","evidence":"documented","source_ids":["s19","s20"]},{"type":"downgrade","what":"Move from Bundle+ ($33) to Essential ($25) with Manage Plan on your Account page (or in the app if a third party bills you); the downgrade starts at your next billing cycle","evidence":"documented","source_ids":["s17","s18","s21","s26","s27"]}],"export":[],"after_cancel":{"access_until":"The end of the current billing cycle","data_kept":"Philo keeps your name, email address and phone number; its payment processor keeps your card number unless you click remove payment info on the Account page","you_lose":["Paid channels and add-ons when the billing cycle ends (Free Channels remain)"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Add-ons cancel automatically when the base plan is cancelled","Click remove payment info on the Account page if you don't want your card kept on file","Locking your card won't stop the charges; cancel the subscription"]},"sources":[{"id":"s1","url":"https://help.philo.com/account-billing/cancel/","title":"How to Cancel Your Philo Subscription","publisher":"vendor","quote":"Click your Profile avatar, and then select Account. Click Cancel my subscription. Click Complete cancellation to confirm.","supports":"the direct cancel steps"},{"id":"s2","url":"https://help.philo.com/account-billing/cancel/","title":"How to Cancel Your Philo Subscription","publisher":"vendor","quote":"You can confirm that your cancellation was successful and view the last day of your billing cycle under the Your Philo Subscription section at the top of your","supports":"how to confirm"},{"id":"s3","url":"https://help.philo.com/account-billing/cancel/","title":"How to Cancel Your Philo Subscription","publisher":"vendor","quote":"Once you cancel your Philo subscription or trial, you'll still be able to watch the content included in that paid subscription for the remainder of your current billing cycle","supports":"when access ends"},{"id":"s4","url":"https://help.philo.com/account-billing/cancel/","title":"How to Cancel Your Philo Subscription","publisher":"vendor","quote":"Philo has a no refund policy - cancellation ensures that you won't be charged again in the future, but you won't receive a refund for your current billing period.","supports":"the refund policy"},{"id":"s5","url":"https://help.philo.com/account-billing/cancel/","title":"How to Cancel Your Philo Subscription","publisher":"vendor","quote":"On the Actions drop-down list for your Philo subscription, select Turn off auto-renewal.","supports":"the Amazon steps"},{"id":"s6","url":"https://help.philo.com/account-billing/cancel/","title":"How to Cancel Your Philo Subscription","publisher":"vendor","quote":"You'll still be able to watch Philo for the remainder of your billing cycle.","supports":"when third-party-billed access ends"},{"id":"s7","url":"https://help.philo.com/account-billing/cancel/","title":"How to Cancel Your Philo Subscription","publisher":"vendor","quote":"Tap your name, and then Subscriptions. Under Active Subscriptions, tap Philo.","supports":"the Apple steps"},{"id":"s8","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"s9","url":"https://help.philo.com/account-billing/cancel/","title":"How to Cancel Your Philo Subscription","publisher":"vendor","quote":"Tap Payments & subscriptions, and then Subscriptions. Tap Philo: Live and On-Demand TV, and then Cancel subscription. Select your reason for canceling and tap Continue.","supports":"the Google Play steps"},{"id":"s10","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when Google Play access ends"},{"id":"s11","url":"https://help.philo.com/account-billing/cancel/","title":"How to Cancel Your Philo Subscription","publisher":"vendor","quote":"Click Manage subscription. Click Cancel subscription, and then click it again to confirm.","supports":"the Roku device steps"},{"id":"s12","url":"https://support.roku.com/article/manage-or-cancel-subscriptions","title":"Manage or cancel subscriptions on Roku","publisher":"platform","quote":"Go to my.roku.com/subscriptions. Under Active subscriptions, select the subscription you want to cancel. Select Manage subscription and then select Turn off auto-renew to cancel your subscription.","supports":"the Roku web steps"},{"id":"s13","url":"https://help.philo.com/account-billing/cancel/","title":"How to Cancel Your Philo Subscription","publisher":"vendor","quote":"Click Purchase History. Click the Subscriptions tab. Select Philo. Click Unsubscribe.","supports":"the Samsung steps"},{"id":"s14","url":"https://help.philo.com/account-billing/cancel/","title":"How to Cancel Your Philo Subscription","publisher":"vendor","quote":"Go to Subscriptions and Purchases. Click Update next to your Philo subscription. Click Cancel Subscription.","supports":"the Vizio (Walmart account) steps"},{"id":"s15","url":"https://help.philo.com/account-billing/cancel/","title":"How to Cancel Your Philo Subscription","publisher":"vendor","quote":"After you cancel your subscription, we'll retain certain parts of your information, including your name, email address, and phone number.","supports":"what data is kept"},{"id":"s16","url":"https://help.philo.com/account-billing/cancel/","title":"How to Cancel Your Philo Subscription","publisher":"vendor","quote":"Our payment processor will retain your payment card number to facilitate restarting your Philo Subscription Service unless you click the \"remove payment info\" button on your Account page.","supports":"the stored card and how to remove it"},{"id":"s17","url":"https://help.philo.com/account-billing/packages/","title":"Philo Subscription Plans & Add-Ons","publisher":"vendor","quote":"Essential is our $25 base plan and includes 70+","supports":"the Essential price"},{"id":"s18","url":"https://help.philo.com/account-billing/packages/","title":"Philo Subscription Plans & Add-Ons","publisher":"vendor","quote":"Bundle+ is our $33 base plan and includes 70+","supports":"the Bundle+ price"},{"id":"s19","url":"https://help.philo.com/account-billing/cancel/","title":"How to Cancel Your Philo Subscription","publisher":"vendor","quote":"Free Channels after your billing cycle ends","supports":"Free Channels stay available after cancelling"},{"id":"s20","url":"https://help.philo.com/account-billing/packages/","title":"Philo Subscription Plans & Add-Ons","publisher":"vendor","quote":"Our Free Channels experience includes our full array of 100+ ad-supported Free Channels at no cost, with no credit card required.","supports":"the free tier and its 100+ channels"},{"id":"s21","url":"https://help.philo.com/account-billing/change-your-plan/","title":"Change your subscription plan","publisher":"vendor","quote":"If you downgrade from Bundle+ to Essential, you'll stay on the Bundle+ plan until your next billing cycle, at which point you'll move to the Essential plan.","supports":"downgrade timing"},{"id":"s22","url":"https://support.roku.com/article/manage-or-cancel-subscriptions","title":"Manage or cancel subscriptions on Roku","publisher":"platform","quote":"To cancel a subscription, select Turn off auto-renew.","supports":"the current Roku on-device button"},{"id":"s23","url":"https://support.roku.com/article/manage-or-cancel-subscriptions","title":"Manage or cancel subscriptions on Roku","publisher":"platform","quote":"If you've set a Roku PIN for subscriptions and purchases, enter it when prompted to confirm.","supports":"the Roku PIN prompt"},{"id":"s24","url":"https://support.roku.com/article/manage-or-cancel-subscriptions","title":"Manage or cancel subscriptions on Roku","publisher":"platform","quote":"No partial-term refunds are provided.","supports":"no refunds for Roku-billed subscriptions"},{"id":"s25","url":"https://help.philo.com/account-billing/cancel-add-on/","title":"How to cancel your add-on subscription","publisher":"vendor","quote":"If you've cancelled your Essential or Bundle+ base subscription plan, any add-on subscription(s) will be automatically cancelled — you don't need to take any additional action.","supports":"add-ons end with the base plan (agent tip)"},{"id":"s26","url":"https://help.philo.com/account-billing/change-your-plan/","title":"Change your subscription plan","publisher":"vendor","quote":"Click Manage Plan. Select your preferred plan, and then click Continue.","supports":"how to change plan on the Account page"},{"id":"s27","url":"https://help.philo.com/account-billing/change-your-plan/","title":"Change your subscription plan","publisher":"vendor","quote":"Open the Philo app on your device. Click your Profile icon. Click Upgrade or Manage plan.","supports":"how third-party-billed members change plan"},{"id":"s28","url":"https://help.philo.com/account-billing/cancel/","title":"How to Cancel Your Philo Subscription","publisher":"vendor","quote":"Locking your card won't prevent subscription charges.","supports":"locking a card doesn't cancel (agent tip)"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Samsung's and Walmart's own help pages were not checked; the Samsung and Vizio steps come from Philo's page","When Samsung-billed access ends is not stated","No confirmation step is documented for app-store and device billing beyond each platform's own screens","No data export is documented","Cancelling on an Apple TV: neither Philo's nor Apple's cancel page gives Apple TV steps"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Roku route: on-device button is now Turn off auto-renew, per Roku's page (s22, s23); refund says no partial-term refunds (s24)","Apple route: steps now say iPhone or iPad; the Settings path given is not the Apple TV path","Add-on tip now sourced to Philo's cancel-add-on article (s25)","Downgrade item now cites the Manage Plan steps (s26, s27); Free Channels quote re-copied to include 100+ (s20)","Added tip: locking your card won't prevent charges (s28)"]}},"page":"https://stackcut.io/cancel/philo","json":"https://stackcut.io/exits/philo.json","evidence":{"packet_revision":"6beb7449b92956b294d1754442409395267b5c55b9889c1a08736ac217c040e3","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"philo--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"philo--amazon--r2","channel":"amazon","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"philo--apple-app-store--r3","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"philo--google-play--r4","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"philo--roku--r5","channel":"roku","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"philo--reseller-or-partner--r6","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"picmonkey","name":"PicMonkey","category":"design_creative","website":"https://www.picmonkey.com","domains":["picmonkey.com"],"summary":"Sign in on PicMonkey.com, open Manage Your Account, Billing, then Cancel Subscription and confirm; you keep access until the billing period ends. Cancel before the renewal date: cancelling doesn't refund the current term. Download images first, because cancelled accounts can't download from Hub. Apple and Google Play billing are cancelled there.","routes":[{"channel":"direct_web","label":"Account billing page","applies_to":"Basic and Pro (monthly or annual) and Business (annual) subscriptions billed by PicMonkey, including trials","who":"The account holder, signed in on PicMonkey.com","method":"self_serve","start_url":"https://picmonkey.com/help/en/articles/10084359-how-to-cancel-your-picmonkey-subscription","steps":[{"do":"Sign in to your PicMonkey account on PicMonkey.com","expect":null},{"do":"Click your name in the top-right corner, then choose Manage Your Account","expect":"Billing"},{"do":"Select Billing, then click Cancel Subscription","expect":null},{"do":"Follow the prompts to confirm your cancellation","expect":"Renew Subscription"}],"confirm_by":"The Billing page shows Renew Subscription instead of a Cancel button, meaning the subscription has been cancelled and won't renew; no confirmation email is described","effective":"The subscription stays active until the end of your billing period, and you won't be charged again unless you renew","notice":"Cancel before your renewal date; cancelling on the renewal date may still result in a charge","refund":"Cancelling doesn't refund the current term. Monthly charges generally aren't refunded. Annual subscriptions have a 14-day cooling-off period after purchase, but not once you've used or accessed the subscription. Ask PicMonkey Support from your account's email address","fees":null,"source_ids":["s1","s25","s2","s26","s27","s28","s5","s4","s6","s3","s7","s30","s8","s9","s31","s33","s34","s37"]},{"channel":"apple_app_store","applies_to":"Subscriptions bought in the PicMonkey iPhone or iPad app through the Apple App Store","who":"The Apple Account holder who bought the subscription","method":"platform_settings","start_url":"https://support.apple.com/en-us/118428","steps":[{"do":"On iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then the PicMonkey subscription","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription","expect":null}],"confirm_by":"The subscription shows no Cancel button, or an expiration message in red text","effective":null,"notice":null,"refund":"Cancelling stops future billing but doesn't refund charges already made; PicMonkey can't process refunds for Apple-billed charges, so ask Apple","fees":null,"source_ids":["s29","s16","s46","s13","s14","s15","s17","s10","s11"]},{"channel":"google_play","applies_to":"Subscriptions bought in the PicMonkey Android app through Google Play","who":"The Google Account holder who bought the subscription","method":"platform_settings","start_url":"https://support.google.com/googleplay/answer/7018481","steps":[{"do":"In the PicMonkey app, open Settings, tap Membership, then the Google Play Store link at the bottom of the page","expect":"Subscriptions"},{"do":"Tap Subscriptions, choose PicMonkey from the list and cancel the subscription","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time you've already paid","notice":null,"refund":"Cancelling doesn't refund charges already made; for a refund review, contact PicMonkey Support with your account email or the Google Play order number (GPA number)","fees":null,"source_ids":["s29","s16","s35","s36","s18","s17","s12","s32"]}],"pay_less":[{"type":"downgrade","what":"Pro to Basic: open your account page and click Change plan; the change takes effect at the end of your current plan","evidence":"documented","source_ids":["s19","s20"]},{"type":"annual_billing","what":"Basic and Pro can be billed monthly or annually; annual plans have a 14-day cooling-off period if unused","evidence":"documented","source_ids":["s37","s8"]},{"type":"free_plan","what":"A free account (register with your email) keeps your Hub images saved, but you can't use paid features or download or share images","evidence":"documented","source_ids":["s43","s44","s38","s39"]}],"export":[{"data":"Images and designs saved in Hub","how":"While subscribed, select images in Hub, click the download icon, pick a file type and click Download; GIFs and MP4s are downloaded one at a time from the Editor","format":"A ZIP of PNG or JPG files (PDF on Pro); Pro can also download MP4 and GIF","limits":"Downloading needs a paid plan, so do it before the subscription ends; one file type per batch","source_ids":["s41","s42","s40","s39"]}],"after_cancel":{"access_until":"The end of your billing period (store billing: the time already paid, for Google Play)","data_kept":"Hub images stay saved after cancelling, and you can still view them. No fixed retention period is given. Deleting the account erases your profile, personal data and saved files; anonymous logs and legally required payment records are kept as long as the law requires","you_lose":["Downloading and sharing your Hub images","Paid features"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Download what you need from Hub before the paid period ends: cancelled and free accounts can't download or share images","Cancel before the renewal date; cancelling on the day itself may still be charged","If the Billing page shows Renew Subscription, the subscription is already cancelled","Apple and Google Play subscriptions are cancelled in the store; PicMonkey can't refund Apple-billed charges","Support is by the messenger in the Help Centre; there is no phone number. Deleting the account is separate from cancelling"]},"sources":[{"id":"s1","url":"https://picmonkey.com/help/en/articles/10084153-how-do-i-cancel-my-subscription-or-trial","title":"How Do I Cancel My Subscription or Trial?","publisher":"vendor","quote":"Sign in to your PicMonkey account.","supports":"where the cancel flow starts"},{"id":"s2","url":"https://picmonkey.com/help/en/articles/10084153-how-do-i-cancel-my-subscription-or-trial","title":"How Do I Cancel My Subscription or Trial?","publisher":"vendor","quote":"Click Cancel Subscription.","supports":"the cancel button"},{"id":"s3","url":"https://picmonkey.com/help/en/articles/10084153-how-do-i-cancel-my-subscription-or-trial","title":"How Do I Cancel My Subscription or Trial?","publisher":"vendor","quote":"Canceling stops future charges but does not issue a refund for the current term.","supports":"cancelling stops future charges and gives no refund for the current term"},{"id":"s4","url":"https://picmonkey.com/help/en/articles/10084153-how-do-i-cancel-my-subscription-or-trial","title":"How Do I Cancel My Subscription or Trial?","publisher":"vendor","quote":"Canceling on your renewal date may still result in a charge due to how payments are processed.","supports":"the renewal-day warning"},{"id":"s5","url":"https://picmonkey.com/help/en/articles/10084153-how-do-i-cancel-my-subscription-or-trial","title":"How Do I Cancel My Subscription or Trial?","publisher":"vendor","quote":"you'll need to cancel before your renewal date","supports":"the notice: cancel before renewal"},{"id":"s6","url":"https://picmonkey.com/help/en/articles/10084153-how-do-i-cancel-my-subscription-or-trial","title":"How Do I Cancel My Subscription or Trial?","publisher":"vendor","quote":"If you don't use PicMonkey during your trial or paid period, charges will still apply unless you cancel in time.","supports":"charges continue unless cancelled in time"},{"id":"s7","url":"https://picmonkey.com/help/en/articles/17060215-refunds-eligibility-and-how-to-request-a-refund","title":"Refunds: Eligibility and How to Request a Refund","publisher":"vendor","quote":"Canceling your subscription does not automatically issue a refund.","supports":"cancelling does not refund"},{"id":"s8","url":"https://picmonkey.com/help/en/articles/17060215-refunds-eligibility-and-how-to-request-a-refund","title":"Refunds: Eligibility and How to Request a Refund","publisher":"vendor","quote":"Annual subscriptions are eligible for a 14-day cooling-off period after the subscription is purchased.","supports":"the annual cooling-off period"},{"id":"s9","url":"https://picmonkey.com/help/en/articles/17060215-refunds-eligibility-and-how-to-request-a-refund","title":"Refunds: Eligibility and How to Request a Refund","publisher":"vendor","quote":"A refund cannot be issued after you have used or accessed your subscription","supports":"the cooling-off period ends on use"},{"id":"s10","url":"https://picmonkey.com/help/en/articles/17060215-refunds-eligibility-and-how-to-request-a-refund","title":"Refunds: Eligibility and How to Request a Refund","publisher":"vendor","quote":"Because Apple manages those transactions, PicMonkey cannot process refunds for Apple-billed charges.","supports":"PicMonkey does not refund Apple-billed charges"},{"id":"s11","url":"https://picmonkey.com/help/en/articles/17060215-refunds-eligibility-and-how-to-request-a-refund","title":"Refunds: Eligibility and How to Request a Refund","publisher":"vendor","quote":"Refund requests for these charges must be submitted directly to Apple.","supports":"Apple refund requests go to Apple"},{"id":"s12","url":"https://picmonkey.com/help/en/articles/17060215-refunds-eligibility-and-how-to-request-a-refund","title":"Refunds: Eligibility and How to Request a Refund","publisher":"vendor","quote":"If your PicMonkey subscription was purchased and billed through Google Play, contact PicMonkey Support to request a refund review.","supports":"Google Play refunds are reviewed by PicMonkey Support"},{"id":"s13","url":"https://support.apple.com/en-us/118428","title":"Apple Support article 118428","publisher":"platform","quote":"Tap Subscriptions.","supports":"the Subscriptions step in Settings"},{"id":"s14","url":"https://support.apple.com/en-us/118428","title":"Apple Support article 118428","publisher":"platform","quote":"Tap Cancel Subscription.","supports":"the Cancel Subscription step"},{"id":"s15","url":"https://support.apple.com/en-us/118428","title":"Apple Support article 118428","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm the subscription is cancelled"},{"id":"s16","url":"https://picmonkey.com/help/en/articles/10084145-cancelling-via-app-store-or-google-play","title":"Cancelling via App Store or Google Play","publisher":"vendor","quote":"you will need to manage your account there.","supports":"App Store and Google Play purchases are managed in the store"},{"id":"s17","url":"https://picmonkey.com/help/en/articles/10084145-cancelling-via-app-store-or-google-play","title":"Cancelling via App Store or Google Play","publisher":"vendor","quote":"Canceling your subscription will stop future billing, but will not refund you for charges already put on your card.","supports":"store cancellation stops future billing without a refund"},{"id":"s18","url":"https://support.google.com/googleplay/answer/7018481","title":"Google Play Help article 7018481","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"access continues for the time already paid"},{"id":"s19","url":"https://picmonkey.com/help/en/articles/10084149-how-do-i-upgrade-or-downgrade-my-subscription","title":"How Do I Upgrade or Downgrade My Subscription?","publisher":"vendor","quote":"To downgrade your membership from Pro to Basic, navigate to your account page, then click Change plan.","supports":"the downgrade steps"},{"id":"s20","url":"https://picmonkey.com/help/en/articles/10084149-how-do-i-upgrade-or-downgrade-my-subscription","title":"How Do I Upgrade or Downgrade My Subscription?","publisher":"vendor","quote":"Please note that this change will not take effect until the end of your current plan.","supports":"when the downgrade takes effect"},{"id":"s21","url":"https://picmonkey.com/help/en/articles/11985270-deleting-personal-data","title":"Deleting Personal Data","publisher":"vendor","quote":"erase your profile, personal data, and saved files.","supports":"what account deletion erases"},{"id":"s23","url":"https://picmonkey.com/help/en/articles/10084243-how-do-i-contact-customer-support-directly","title":"How Do I Contact Customer Support Directly?","publisher":"vendor","quote":"We do not have a customer support phone number.","supports":"no phone support"},{"id":"s24","url":"https://picmonkey.com/help/en/articles/10084243-how-do-i-contact-customer-support-directly","title":"How Do I Contact Customer Support Directly?","publisher":"vendor","quote":"You can find our messenger in the bottom right of our Help Centre and site pages.","supports":"where to find the support messenger"},{"id":"s25","url":"https://picmonkey.com/help/en/articles/10084153-how-do-i-cancel-my-subscription-or-trial","title":"How Do I Cancel My Subscription or Trial?","publisher":"vendor","quote":"Manage Your Account","supports":"the Manage Your Account menu"},{"id":"s26","url":"https://picmonkey.com/help/en/articles/10084359-how-to-cancel-your-picmonkey-subscription","title":"How to Cancel Your PicMonkey Subscription","publisher":"vendor","quote":"Once canceled, your subscription will remain active until the end of your billing period.","supports":"access continues to the end of the billing period"},{"id":"s27","url":"https://picmonkey.com/help/en/articles/10084359-how-to-cancel-your-picmonkey-subscription","title":"How to Cancel Your PicMonkey Subscription","publisher":"vendor","quote":"You won't be charged again unless you choose to renew.","supports":"no further charges"},{"id":"s28","url":"https://picmonkey.com/help/en/articles/10084359-how-to-cancel-your-picmonkey-subscription","title":"How to Cancel Your PicMonkey Subscription","publisher":"vendor","quote":"Your subscription has already been canceled and won't renew.","supports":"Renew Subscription instead of Cancel means it's already cancelled"},{"id":"s29","url":"https://picmonkey.com/help/en/articles/10084359-how-to-cancel-your-picmonkey-subscription","title":"How to Cancel Your PicMonkey Subscription","publisher":"vendor","quote":"If you subscribed through the Apple App Store or Google Play, you'll need to cancel directly through those platforms:","supports":"store subscriptions are cancelled with Apple or Google"},{"id":"s30","url":"https://picmonkey.com/help/en/articles/17060215-refunds-eligibility-and-how-to-request-a-refund","title":"Refunds: Eligibility and How to Request a Refund","publisher":"vendor","quote":"In general, refunds are not provided for monthly subscription charges.","supports":"monthly charges are generally not refunded"},{"id":"s31","url":"https://picmonkey.com/help/en/articles/17060215-refunds-eligibility-and-how-to-request-a-refund","title":"Refunds: Eligibility and How to Request a Refund","publisher":"vendor","quote":"Contact PicMonkey Support from the email address associated with your PicMonkey account.","supports":"how to request a refund"},{"id":"s32","url":"https://picmonkey.com/help/en/articles/17060215-refunds-eligibility-and-how-to-request-a-refund","title":"Refunds: Eligibility and How to Request a Refund","publisher":"vendor","quote":"The GPA number is the transaction number Google provides when you are charged for a purchase through Google Play.","supports":"the GPA number for Google Play refund reviews"},{"id":"s33","url":"https://picmonkey.com/help/en/articles/17060215-refunds-eligibility-and-how-to-request-a-refund","title":"Refunds: Eligibility and How to Request a Refund","publisher":"vendor","quote":"After PicMonkey processes a refund, it may take up to 5 business days to appear in your account.","supports":"refund timing"},{"id":"s34","url":"https://picmonkey.com/help/en/articles/17060215-refunds-eligibility-and-how-to-request-a-refund","title":"Refunds: Eligibility and How to Request a Refund","publisher":"vendor","quote":"Annual subscriptions automatically renew each year unless canceled before the renewal date.","supports":"annual plans auto-renew"},{"id":"s35","url":"https://picmonkey.com/help/en/articles/10084145-cancelling-via-app-store-or-google-play","title":"Cancelling via App Store or Google Play","publisher":"vendor","quote":"From Settings, tap Membership and then tap the Google Play Store link at the bottom of the page.","supports":"the in-app path to Google Play"},{"id":"s36","url":"https://picmonkey.com/help/en/articles/10084145-cancelling-via-app-store-or-google-play","title":"Cancelling via App Store or Google Play","publisher":"vendor","quote":"Tap Subscriptions from your account page and choose the PicMonkey app from the list to cancel your subscription.","supports":"the Google Play cancel step"},{"id":"s37","url":"https://picmonkey.com/help/en/articles/10084149-how-do-i-upgrade-or-downgrade-my-subscription","title":"How Do I Upgrade or Downgrade My Subscription?","publisher":"vendor","quote":"Basic and Pro are billed on either a monthly or annual basis, while Business is billed annually.","supports":"billing terms by plan"},{"id":"s38","url":"https://picmonkey.com/help/en/articles/10148828-what-happens-to-hub-images-if-i-downgrade-or-cancel","title":"What Happens to Hub Images if I Downgrade or Cancel?","publisher":"vendor","quote":"If you downgrade or cancel, your Hub images stay saved but features change.","supports":"Hub images stay saved"},{"id":"s39","url":"https://picmonkey.com/help/en/articles/10148828-what-happens-to-hub-images-if-i-downgrade-or-cancel","title":"What Happens to Hub Images if I Downgrade or Cancel?","publisher":"vendor","quote":"You will still have access to your images in Hub, however you will no longer be able to download or share them.","supports":"no downloads or sharing after cancelling"},{"id":"s40","url":"https://picmonkey.com/help/en/articles/10148828-what-happens-to-hub-images-if-i-downgrade-or-cancel","title":"What Happens to Hub Images if I Downgrade or Cancel?","publisher":"vendor","quote":"Pro subscribers: can download files as PNG, JPG, or PDF, MP4, or GIF.","supports":"download formats"},{"id":"s41","url":"https://picmonkey.com/help/en/articles/10084307-bulk-download-photos-from-hub","title":"Bulk Download Photos from Hub","publisher":"vendor","quote":"Select your images, pick a file type, and receive them all in one zipped folder for easy access.","supports":"bulk download as a ZIP"},{"id":"s42","url":"https://picmonkey.com/help/en/articles/10084307-bulk-download-photos-from-hub","title":"Bulk Download Photos from Hub","publisher":"vendor","quote":"You must be a paid subscriber in order to download from Hub.","supports":"downloads need a paid plan"},{"id":"s43","url":"https://picmonkey.com/help/en/articles/10084356-can-i-use-picmonkey-for-free","title":"Can I Use PicMonkey for Free?","publisher":"vendor","quote":"You can use PicMonkey for free after registering with your email address.","supports":"the free account"},{"id":"s44","url":"https://picmonkey.com/help/en/articles/10084356-can-i-use-picmonkey-for-free","title":"Can I Use PicMonkey for Free?","publisher":"vendor","quote":"you will not be able to share or download any of the images you create.","supports":"free accounts can't download or share"},{"id":"s45","url":"https://picmonkey.com/help/en/articles/11985270-deleting-personal-data","title":"Deleting Personal Data","publisher":"vendor","quote":"The only things we'll keep are anonymous system logs and any payment records we legally must","supports":"what is kept after deletion"},{"id":"s46","url":"https://support.apple.com/en-us/118428","title":"Apple Support article 118428","publisher":"platform","quote":"In Settings, tap your name.","supports":"the first App Store step"}],"verification":{"level":"docs","checked_on":"2026-10-08","by":"stackcut-research","unverified":["PicMonkey's help pages don't describe the cancellation prompts in detail, or say whether a confirmation email is sent","Apple's page doesn't say how long an App Store subscription keeps working after cancelling","How long Hub images are kept for a cancelled account isn't stated","Cancelling a Business (team) subscription isn't covered separately in the help center"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Steps: added the menu path (your name, Manage Your Account, Billing, Cancel Subscription) from PicMonkey's second cancel article","Effective: the subscription stays active until the end of the billing period; Renew Subscription on the Billing page confirms the cancellation","Refund: monthly charges generally aren't refunded; annual plans have a 14-day cooling-off period if unused; requests go to support from the account email","Google Play: added PicMonkey's in-app path (Settings, Membership, Google Play Store link) and the GPA number for refund reviews","Export: added Hub bulk download (ZIP, paid plans only); cancelled accounts keep Hub images but can't download or share them","Added the free account and annual billing; Business is billed annually"]}},"page":"https://stackcut.io/cancel/picmonkey","json":"https://stackcut.io/exits/picmonkey.json","evidence":{"packet_revision":"83e322f3b9e6fef3f919e88ec6a7b1b4f909b7ac31e275b9e1aa21fccb783715","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"picmonkey--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"picmonkey--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"picmonkey--google-play--r3","channel":"google_play","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"picsart","name":"Picsart","category":"design_creative","website":"https://picsart.com","domains":["picsart.com"],"summary":"On picsart.com open Settings, then Billing & Subscriptions, click Cancel subscription and choose Downgrade to free plan; app subscriptions are cancelled in the App Store or Google Play, Windows ones in the Microsoft Store. Paid features last until the period ends. Gotcha: deleting the app or account doesn't cancel.","routes":[{"channel":"direct_web","applies_to":"Subscriptions bought on the Picsart.com website, including the Ultra plan with Teams (sold only on the website)","who":"The account holder (for Team plans, the Team Admin, who has access to billing)","method":"self_serve","start_url":"https://picsart.com/","steps":[{"do":"Go to picsart.com and log in","expect":null},{"do":"Click your profile photo, then select Settings","expect":"Billing & Subscriptions"},{"do":"Go to Billing & Subscriptions and click Cancel subscription","expect":"Downgrade to free plan"},{"do":"Choose Downgrade to free plan (this is the cancel option)","expect":null}],"confirm_by":null,"effective":"The subscription stays active until the current billing period ends; then the account is downgraded to Picsart Free","notice":"Picsart recommends cancelling 24-48 hours before the renewal date to prevent automatic renewal. A trial that took payment details is charged on the first day after it ends","refund":"Picsart's Terms say all payments are nonrefundable; its Help Center says website subscribers can submit a refund request","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s14"]},{"channel":"apple_app_store","applies_to":"Subscriptions bought in the Picsart iPhone or iPad app through the App Store","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":"https://account.apple.com/account/manage/section/subscriptions","steps":[{"do":"In the Picsart app, open Settings and tap Subscription","expect":"You'll be redirected to the app store"},{"do":"Or, in iPhone Settings, tap your name, then Subscriptions","expect":null},{"do":"Tap the Picsart subscription, then tap Cancel Subscription","expect":null}],"confirm_by":"The subscription shows an expiration message in red text, or no Cancel button","effective":"Paid features stay available until the end of the current billing period","notice":"Cancel 24-48 hours before the renewal date","refund":"Request refunds from Apple, under its policies","fees":null,"source_ids":["s15","s16","s17","s18","s19","s20","s9","s21"]},{"channel":"google_play","applies_to":"Subscriptions bought in the Picsart Android app through Google Play","who":"The Google Account that bought the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"In the Picsart app, open Settings and tap Subscription","expect":"You'll be redirected to the app store"},{"do":"Find Picsart in your list of active subscriptions, tap Cancel subscription and follow the instructions","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time you've already paid","notice":"Cancel 24-48 hours before the renewal date","refund":"Request refunds from Google Play, under its policies","fees":null,"source_ids":["s15","s16","s17","s18","s22","s23","s9","s21"]},{"channel":"reseller_or_partner","label":"Billed through the Microsoft Store","applies_to":"Picsart subscriptions bought in the Windows app through the Microsoft Store","who":"The Microsoft account that bought the subscription","method":"platform_settings","start_url":"https://account.microsoft.com/services","steps":[{"do":"Go to Subscriptions in your Microsoft account and sign in with the account you used to buy the subscription","expect":null},{"do":"Choose Manage next to the Picsart subscription, then select Cancel on the next page and follow the instructions","expect":null}],"confirm_by":"Instead of a Manage link, Subscriptions shows Turn on recurring billing, and the subscription is set to expire on the date shown","effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s24","s25","s26","s33"]}],"pay_less":[{"type":"free_plan","what":"Cancelling is the same as Downgrade to free plan: the account stays on Picsart Free, without premium tools, ad-free use, extra cloud storage and extra credits","evidence":"documented","source_ids":["s7","s27"]},{"type":"discount_program","what":"Picsart occasionally offers promotional discounts: check the pricing page or your email for current offers","evidence":"documented","source_ids":["s28"]}],"export":[],"after_cancel":{"access_until":"The end of the current billing period","data_kept":"The account continues on the free plan; only deleting the account permanently removes your profile, photos, videos, drafts, collections, comments and followers","you_lose":["Premium editing tools and exclusive content","The ad-free experience","Extra cloud storage and additional credits","Team access for members of an Ultra plan"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Deleting the Picsart app or account does not cancel the subscription","On the web, Downgrade to free plan is the cancel button","Cancel 24-48 hours before the renewal date","No cancel option usually means no active subscription on that account: check the App Store, Google Play or Microsoft Store account used to buy it","If the cancel button keeps loading, try another browser or sign out and back in","Team seats can't be changed in the middle of a subscription"]},"sources":[{"id":"s1","url":"https://support.picsart.com/hc/en-us/articles/360002231957-How-to-cancel-your-Picsart-subscription","title":"How to cancel your Picsart subscription","publisher":"vendor","quote":"Visit www.picsart.com and log in.","supports":"web: where to start"},{"id":"s2","url":"https://support.picsart.com/hc/en-us/articles/360002231957-How-to-cancel-your-Picsart-subscription","title":"How to cancel your Picsart subscription","publisher":"vendor","quote":"Navigate to Billing & Subscriptions and click on Cancel subscription.","supports":"web: the cancel button"},{"id":"s3","url":"https://support.picsart.com/hc/en-us/articles/360002231957-How-to-cancel-your-Picsart-subscription","title":"How to cancel your Picsart subscription","publisher":"vendor","quote":"Choose Downgrade to free plan","supports":"web: the final choice"},{"id":"s4","url":"https://support.picsart.com/hc/en-us/articles/360002231957-How-to-cancel-your-Picsart-subscription","title":"How to cancel your Picsart subscription","publisher":"vendor","quote":"Yes, your subscription will remain active until the current billing period ends, even after cancellation.","supports":"when it takes effect"},{"id":"s5","url":"https://picsart.com/terms-of-use/","title":"Picsart Terms of Use","publisher":"vendor","quote":"Your account will be downgraded to Picsart Free at the end of the billing period.","supports":"the account moves to the free plan"},{"id":"s6","url":"https://support.picsart.com/hc/en-us/articles/360002231957-How-to-cancel-your-Picsart-subscription","title":"How to cancel your Picsart subscription","publisher":"vendor","quote":"However, to prevent automatic renewals, it is recommended to cancel it 24-48 hours before your subscription renewal date.","supports":"when to cancel"},{"id":"s7","url":"https://support.picsart.com/hc/en-us/articles/360002231957-How-to-cancel-your-Picsart-subscription","title":"How to cancel your Picsart subscription","publisher":"vendor","quote":"Downgrade to Free Plan means the same as Cancel Subscription. Once you downgrade, your subscription will be canceled and your account will continue on the free plan.","supports":"downgrading is cancelling"},{"id":"s8","url":"https://picsart.com/terms-of-use/","title":"Picsart Terms of Use","publisher":"vendor","quote":"You must cancel your Subscription before it renews in order to avoid paying the subscription fees for the next billing period.","supports":"cancel before renewal"},{"id":"s9","url":"https://support.picsart.com/hc/en-us/articles/360002231937-Refund-Policy","title":"Refund Policy","publisher":"vendor","quote":"Once you cancel, you'll still be able to access paid features until the end of your subscription.","supports":"paid features last until the end of the period"},{"id":"s10","url":"https://picsart.com/terms-of-use/","title":"Picsart Terms of Use","publisher":"vendor","quote":"All payments are nonrefundable.","supports":"the Terms' refund position"},{"id":"s11","url":"https://support.picsart.com/hc/en-us/articles/360002231937-Refund-Policy","title":"Refund Policy","publisher":"vendor","quote":"If you subscribed via the Picsart.com website, you can submit a request here.","supports":"website refund requests"},{"id":"s12","url":"https://picsart.com/terms-of-use/","title":"Picsart Terms of Use","publisher":"vendor","quote":"you agree that we may automatically begin charging you for a Subscription on the first day following the end of the Trial.","supports":"when a trial is charged"},{"id":"s13","url":"https://support.picsart.com/hc/en-us/articles/360002232017-What-types-of-subscriptions-does-Picsart-offer","title":"What types of subscriptions does Picsart offer?","publisher":"vendor","quote":"The Team plan is included with the Ultra plan, which can only be purchased through the Picsart.com website and is not available on the mobile apps.","supports":"Team plans are website-only"},{"id":"s14","url":"https://support.picsart.com/hc/en-us/articles/360002232017-What-types-of-subscriptions-does-Picsart-offer","title":"What types of subscriptions does Picsart offer?","publisher":"vendor","quote":"Access billing and account settings","supports":"the Team Admin handles billing"},{"id":"s15","url":"https://support.picsart.com/hc/en-us/articles/360002231957-How-to-cancel-your-Picsart-subscription","title":"How to cancel your Picsart subscription","publisher":"vendor","quote":"You'll be redirected to the app store.","supports":"mobile: the app hands off to the store"},{"id":"s16","url":"https://support.picsart.com/hc/en-us/articles/360002231957-How-to-cancel-your-Picsart-subscription","title":"How to cancel your Picsart subscription","publisher":"vendor","quote":"Find Picsart in your list of active subscriptions and choose to cancel it.","supports":"mobile: cancel in the store"},{"id":"s17","url":"https://support.picsart.com/hc/en-us/articles/360002231957-How-to-cancel-your-Picsart-subscription","title":"How to cancel your Picsart subscription","publisher":"vendor","quote":"Ensure you are logged into the app store account (Google Play or App Store) that was used to purchase the subscription.","supports":"use the store account that bought it"},{"id":"s18","url":"https://picsart.com/terms-of-use/","title":"Picsart Terms of Use","publisher":"vendor","quote":"If you purchased your Subscription through a third party, such as the Apple App Store or Google Play, you may need to cancel through that third party.","supports":"app store subscriptions are cancelled there"},{"id":"s19","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the App Store steps"},{"id":"s20","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm an Apple cancellation"},{"id":"s21","url":"https://support.picsart.com/hc/en-us/articles/360002231937-Refund-Policy","title":"Refund Policy","publisher":"vendor","quote":"If you subscribed via the Picsart mobile app, you can request a refund from the respective app store.","supports":"app store refunds"},{"id":"s22","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"Google Play on the web"},{"id":"s23","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when a Google Play cancellation takes effect"},{"id":"s24","url":"https://support.picsart.com/hc/en-us/articles/360002231957-How-to-cancel-your-Picsart-subscription","title":"How to cancel your Picsart subscription","publisher":"vendor","quote":"To cancel your Picsart subscription on Windows, follow the steps provided by the Microsoft Store when managing subscriptions.","supports":"the Microsoft Store route"},{"id":"s25","url":"https://support.microsoft.com/en-us/accounts-billing/subscriptions/cancel-your-microsoft-subscription","title":"Cancel your Microsoft subscription","publisher":"platform","quote":"Go to Subscriptions and sign in with the Microsoft account you used to purchase your subscription.","supports":"Microsoft: where to start"},{"id":"s26","url":"https://support.microsoft.com/en-us/accounts-billing/subscriptions/cancel-your-microsoft-subscription","title":"Cancel your Microsoft subscription","publisher":"platform","quote":"On the next page, select Cancel (or it might say Upgrade or Cancel, depending on your subscription type).","supports":"Microsoft: the cancel step"},{"id":"s27","url":"https://support.picsart.com/hc/en-us/articles/360002232017-What-types-of-subscriptions-does-Picsart-offer","title":"What types of subscriptions does Picsart offer?","publisher":"vendor","quote":"Ad-free experience: Enjoy an uninterrupted creative process without distractions.","supports":"what paid plans add over the free plan"},{"id":"s28","url":"https://support.picsart.com/hc/en-us/articles/360002232017-What-types-of-subscriptions-does-Picsart-offer","title":"What types of subscriptions does Picsart offer?","publisher":"vendor","quote":"Picsart occasionally offers promotional discounts.","supports":"promotional discounts"},{"id":"s29","url":"https://support.picsart.com/hc/en-us/articles/360002231957-How-to-cancel-your-Picsart-subscription","title":"How to cancel your Picsart subscription","publisher":"vendor","quote":"Deleting the Picsart app or your Picsart account won't automatically cancel your subscription.","supports":"deleting doesn't cancel"},{"id":"s30","url":"https://support.picsart.com/hc/en-us/articles/360002256137-Deleting-your-account","title":"Deleting your account","publisher":"vendor","quote":"Deleting your Picsart account will permanently remove all of your data. This includes your profile, photos, videos, draft edits, collections, comments and followers.","supports":"what account deletion removes"},{"id":"s31","url":"https://support.picsart.com/hc/en-us/articles/360002231957-How-to-cancel-your-Picsart-subscription","title":"How to cancel your Picsart subscription","publisher":"vendor","quote":"If you don't see the cancellation option, it might mean you're not subscribed, so there is nothing to cancel.","supports":"no cancel option"},{"id":"s32","url":"https://support.picsart.com/hc/en-us/articles/360002232017-What-types-of-subscriptions-does-Picsart-offer","title":"What types of subscriptions does Picsart offer?","publisher":"vendor","quote":"you cannot change the number of seats mid-subscription.","supports":"Team seats are fixed for the term"},{"id":"s33","url":"https://support.microsoft.com/en-us/accounts-billing/subscriptions/cancel-your-microsoft-subscription","title":"Cancel your Microsoft subscription","publisher":"platform","quote":"If you see Turn on recurring billing instead of a link that says Manage, this means your subscription is already set to expire on the date shown","supports":"Microsoft: how to confirm"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["What the web flow shows after Downgrade to free plan, and any confirmation email, are not described","Picsart's Terms (all payments nonrefundable) and its Help Center (website subscribers can request a refund) differ; refund eligibility for website purchases is unclear","Subscriptions provided through partners (such as Revolut) aren't covered: Picsart's help center has no current page on them","Picsart documents no bulk export of projects before cancelling"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked all four routes, pay_less and after_cancel against Picsart's help articles and Terms of Use, and Apple, Google and Microsoft help pages; route facts confirmed","Fixed a quote that wasn't word for word (the in-app Subscription step)","Rewrote the 'not confirmed' notes for readers"]}},"page":"https://stackcut.io/cancel/picsart","json":"https://stackcut.io/exits/picsart.json","evidence":{"packet_revision":"9acbba9fe94db73bc20e83252170ead3d493dfb0d10f1fdb3da09d9bc05de2b5","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"picsart--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"picsart--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"picsart--google-play--r3","channel":"google_play","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"picsart--reseller-or-partner--r4","channel":"reseller_or_partner","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"pictory","name":"Pictory","category":"design_creative","website":"https://pictory.ai","domains":["pictory.ai"],"summary":"Cancel at app.pictory.ai: profile, My account (Manage account for teams), Billing, Cancel subscription, then Cancel anyway, a reason, and Go ahead and cancel, skipping the pause offer. Access lasts until the term ends; no refunds. Download your videos first: lapsed plans can't download.","routes":[{"channel":"direct_web","applies_to":"Pictory monthly and annual subscriptions billed by Pictory, in a personal or team workspace","who":"The subscriber, signed in to Pictory (in a team workspace, through Manage account)","method":"self_serve","start_url":"https://app.pictory.ai","steps":[{"do":"Sign in, click your profile icon and choose My account (in a team workspace, Manage account)","expect":"the Billing tab"},{"do":"Open the Billing tab and click Cancel subscription","expect":"your remaining credits, with an option to continue the subscription"},{"do":"Choose Cancel anyway","expect":"a request to select a reason for cancellation"},{"do":"Select a reason. When offered the option to pause instead, skip it and click Go ahead and cancel to confirm","expect":"the cancellation message"}],"confirm_by":"A cancellation message appears once you finish the confirmation steps","effective":"At the end of the current term: you keep creating, editing and downloading videos until the subscription's end date and aren't charged again","notice":"Plans renew automatically at the end of each billing cycle, so cancel before the renewal date","refund":"None: fees are non-refundable unless the law requires otherwise, with no refunds or credits for partial billing periods, unused services or plan changes","fees":null,"source_ids":["s1","s2","s3","s4","s6","s7","s8","s9","s14","s19","s20","s27","s28","s29","s30","s33","s34","s35"],"label":"Cancel the plan online"},{"channel":"direct_web","label":"Delete the account through support chat","applies_to":"Closing and erasing a Pictory account (this also cancels active subscriptions)","who":"The account holder, signed in","method":"chat","start_url":"https://app.pictory.ai","steps":[{"do":"Sign in to Pictory and open the In-App Chat at the bottom right","expect":null},{"do":"Ask Support for full account deletion","expect":null}],"confirm_by":null,"effective":"Deletion permanently removes all projects, uploads and brand kits and cancels any active subscriptions; it can't be undone","notice":null,"refund":"None: fees are non-refundable unless the law requires otherwise","fees":null,"source_ids":["s21","s22","s23","s24","s28"]},{"channel":"direct_web","label":"Cancel the account by email","applies_to":"Cancelling a Pictory account under the Terms of Service","who":"The account holder","method":"email","start_url":null,"steps":[{"do":"Email Pictory at the address linked in the Termination section of its Terms of Service, saying you want to cancel your account and the date it should end","expect":null}],"confirm_by":null,"effective":"On your intended termination date, at least 30 days after the email","notice":"At least 30 days before your intended termination date","refund":"None: no refunds or credits for partial billing periods, unused services or plan changes","fees":null,"source_ids":["s31","s32","s29"]}],"pay_less":[{"type":"pause","what":"Pause a monthly plan from the cancel flow (choose Pause, confirm Yes, then Proceed to Pause): it keeps your account and project data for $1 USD a month, and after 90 days reactivates on the same plan unless you resume or change it first","evidence":"documented","source_ids":["s9","s10","s11","s12","s13"]},{"type":"downgrade","what":"Change to a cheaper plan at any time; a downgrade takes effect at the end of the billing cycle","evidence":"documented","source_ids":["s14","s16"]},{"type":"annual_billing","what":"Annual billing can save up to 24% compared with paying monthly","evidence":"documented","source_ids":["s17"]}],"export":[{"data":"Your finished videos","how":"Download the videos you want to keep from Pictory before the subscription's end date","format":null,"limits":"Downloads need an active paid plan: once a plan ends without renewing (or a free trial ends), no more videos can be downloaded","source_ids":["s4","s5","s18"]}],"after_cancel":{"access_until":"The subscription's end date (the end of the current term)","data_kept":"Pictory's account guide says projects stay saved and accessible and reappear if you subscribe again, unless the account was deleted; its auto-renewal article says that if you don't renew after the subscription expires you can no longer access the projects. Deleting the account permanently removes all projects, uploads and brand kits","you_lose":["Downloading videos once the plan has ended","Possibly access to your projects: Pictory's auto-renewal article says you lose it once an unrenewed subscription expires, while its account guide says projects stay saved","Everything in the account, permanently, if you ask Support to delete it"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"Yes: the flow shows your remaining credits with an option to continue, asks for a reason, and offers to pause the subscription before the final Go ahead and cancel","tips":["Cancelling only turns off auto-renewal; the account stays","A free trial doesn't renew or charge automatically: there is nothing to cancel","Download the videos you need before the end date: Pictory's pages disagree on whether projects stay accessible after an unrenewed plan expires","Add-ons renew automatically, monthly or annually, unless cancelled before their renewal date","A pause isn't free: it costs $1 USD a month and restarts the same plan after 90 days unless you act","Account deletion goes through Support in the in-app chat; it also cancels active subscriptions but erases all projects for good","In a team workspace, the billing pages are under Manage account rather than My account"]},"sources":[{"id":"s1","url":"https://kb.pictory.ai/en/articles/8468806-how-to-cancel-the-subscription","title":"How to cancel the subscription?","publisher":"vendor","quote":"Click on your profile from the homepage and go to \"My account\".","supports":"where the flow starts"},{"id":"s2","url":"https://kb.pictory.ai/en/articles/8468806-how-to-cancel-the-subscription","title":"How to cancel the subscription?","publisher":"vendor","quote":"On the new window, go to the Billing tab and then click \"Cancel subscription\"","supports":"the Billing tab and Cancel subscription"},{"id":"s3","url":"https://kb.pictory.ai/en/articles/8468806-how-to-cancel-the-subscription","title":"How to cancel the subscription?","publisher":"vendor","quote":"select the reason for cancellation. Click 'Go ahead and cancel' to confirm.","supports":"the reason and the final confirmation"},{"id":"s4","url":"https://kb.pictory.ai/en/articles/8468806-how-to-cancel-the-subscription","title":"How to cancel the subscription?","publisher":"vendor","quote":"You will still have access to your account and can continue creating, editing, and downloading videos until your subscription's end date.","supports":"when access ends"},{"id":"s5","url":"https://kb.pictory.ai/en/articles/8468806-how-to-cancel-the-subscription","title":"How to cancel the subscription?","publisher":"vendor","quote":"If you do not renew your plan at the end of your term, you will not be allowed to download more videos.","supports":"no downloads after the plan ends"},{"id":"s6","url":"https://kb.pictory.ai/en/articles/8468854-how-to-pause-a-subscription-plan","title":"How to pause a subscription plan?","publisher":"vendor","quote":"if you are in the personal workspace or 'Manage account' If you are in the team's workspace.","supports":"team workspaces use Manage account"},{"id":"s7","url":"https://kb.pictory.ai/en/articles/8468854-how-to-pause-a-subscription-plan","title":"How to pause a subscription plan?","publisher":"vendor","quote":"On the next step, you will be prompted for the remaining credits that you have in your account; you have an option to continue the subscription.","supports":"the remaining-credits screen"},{"id":"s8","url":"https://kb.pictory.ai/en/articles/8468854-how-to-pause-a-subscription-plan","title":"How to pause a subscription plan?","publisher":"vendor","quote":"If you really need to cancel the subscription, proceed with 'Cancel anyway'","supports":"the Cancel anyway step"},{"id":"s9","url":"https://kb.pictory.ai/en/articles/8468854-how-to-pause-a-subscription-plan","title":"How to pause a subscription plan?","publisher":"vendor","quote":"If you decided to cancel the subscription, the system will give you the option to 'Pause' the subscription.","supports":"the pause offer in the cancel flow"},{"id":"s10","url":"https://kb.pictory.ai/en/articles/8468854-how-to-pause-a-subscription-plan","title":"How to pause a subscription plan?","publisher":"vendor","quote":"To pause your subscription, confirm by selecting Yes, then click Proceed to Pause.","supports":"how to pause"},{"id":"s11","url":"https://kb.pictory.ai/en/articles/8468854-how-to-pause-a-subscription-plan","title":"How to pause a subscription plan?","publisher":"vendor","quote":"For monthly subscriptions, the paused status remains active for 90 days from the date your subscription is paused.","supports":"how long a pause lasts"},{"id":"s12","url":"https://kb.pictory.ai/en/articles/8468854-how-to-pause-a-subscription-plan","title":"How to pause a subscription plan?","publisher":"vendor","quote":"After 90 days, your subscription will automatically reactivate on the same plan unless you resume or make changes before then.","supports":"the pause ends by reactivating"},{"id":"s13","url":"https://kb.pictory.ai/en/articles/8468854-how-to-pause-a-subscription-plan","title":"How to pause a subscription plan?","publisher":"vendor","quote":"a small fee of $1 USD per month will be charged to keep your account and project data available.","supports":"the pause fee"},{"id":"s14","url":"https://kb.pictory.ai/en/articles/9250487-frequently-asked-questions-subscriptions","title":"Frequently Asked Questions - Subscriptions","publisher":"vendor","quote":"you can change or cancel your plan anytime. If you cancel, it will take effect at the end of your current term.","supports":"cancel any time, effective at term end"},{"id":"s15","url":"https://kb.pictory.ai/en/articles/9250487-frequently-asked-questions-subscriptions","title":"Frequently Asked Questions - Subscriptions","publisher":"vendor","quote":"Add-ons renew automatically, monthly or annually unless canceled before the renewal date.","supports":"add-ons renew on their own"},{"id":"s16","url":"https://kb.pictory.ai/en/articles/9250487-frequently-asked-questions-subscriptions","title":"Frequently Asked Questions - Subscriptions","publisher":"vendor","quote":"if you downgrade, it takes effect at the end of your billing cycle.","supports":"when a downgrade applies"},{"id":"s17","url":"https://kb.pictory.ai/en/articles/9250487-frequently-asked-questions-subscriptions","title":"Frequently Asked Questions - Subscriptions","publisher":"vendor","quote":"Opting for annual billing could save you up to 24% compared to monthly payments.","supports":"annual savings"},{"id":"s18","url":"https://kb.pictory.ai/en/articles/9250487-frequently-asked-questions-subscriptions","title":"Frequently Asked Questions - Subscriptions","publisher":"vendor","quote":"At the end of your free trial, you will be able to use the app as usual but downloads will be restricted until you subscribe to a paid plan.","supports":"downloads need a paid plan"},{"id":"s19","url":"https://kb.pictory.ai/en/articles/8468912-how-does-auto-renewal-work","title":"How does auto-renewal work?","publisher":"vendor","quote":"All Pictory plans are set to automatically renew when the current subscription expires, as per your billing cycle.","supports":"auto-renewal"},{"id":"s20","url":"https://kb.pictory.ai/en/articles/8468912-how-does-auto-renewal-work","title":"How does auto-renewal work?","publisher":"vendor","quote":"To opt out of auto-renewal, go to your name > My account > Billing. Then click on 'Cancel' to cancel auto-renewal.","supports":"cancelling turns off auto-renewal"},{"id":"s21","url":"https://kb.pictory.ai/en/articles/13179768-managing-your-pictory-account","title":"Managing your Pictory Account","publisher":"vendor","quote":"You can request full account deletion by contacting Support through the In-App Chat available at the bottom-right after you log into Pictory.","supports":"how to delete the account"},{"id":"s22","url":"https://kb.pictory.ai/en/articles/13179768-managing-your-pictory-account","title":"Managing your Pictory Account","publisher":"vendor","quote":"Permanently removes all projects, uploads, and brand kits","supports":"what deletion erases"},{"id":"s23","url":"https://kb.pictory.ai/en/articles/13179768-managing-your-pictory-account","title":"Managing your Pictory Account","publisher":"vendor","quote":"Cancels any active subscriptions","supports":"deletion cancels subscriptions"},{"id":"s24","url":"https://kb.pictory.ai/en/articles/13179768-managing-your-pictory-account","title":"Managing your Pictory Account","publisher":"vendor","quote":"Cannot be undone","supports":"deletion is permanent"},{"id":"s25","url":"https://kb.pictory.ai/en/articles/13179768-managing-your-pictory-account","title":"Managing your Pictory Account","publisher":"vendor","quote":"Your projects remain saved and accessible","supports":"projects stay after cancelling"},{"id":"s26","url":"https://kb.pictory.ai/en/articles/13179768-managing-your-pictory-account","title":"Managing your Pictory Account","publisher":"vendor","quote":"Your existing projects will reappear unless your account was deleted.","supports":"projects return if you subscribe again"},{"id":"s27","url":"https://kb.pictory.ai/en/articles/13179768-managing-your-pictory-account","title":"Managing your Pictory Account","publisher":"vendor","quote":"You will not be charged again","supports":"no further charges after cancelling"},{"id":"s28","url":"https://pictory.ai/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"Unless otherwise required by applicable law or expressly stated in a separate written agreement, all fees are non-refundable.","supports":"no refunds"},{"id":"s29","url":"https://pictory.ai/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"No refunds or credits will be provided for partial billing periods, unused services, or plan changes","supports":"no partial refunds"},{"id":"s30","url":"https://pictory.ai/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"You may cancel your subscription at any time, and cancellation will take effect at the end of the then-current billing period.","supports":"when cancelling takes effect"},{"id":"s31","url":"https://pictory.ai/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"You may also cancel your Account by emailing us at","supports":"cancelling the account by email"},{"id":"s32","url":"https://pictory.ai/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"giving us at least thirty (30) days notice prior to your intended termination date.","supports":"the 30-day notice for email cancellation"},{"id":"s33","url":"https://pictory.ai/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"Billing will occur on the date you first subscribe and will automatically renew on the applicable renewal date","supports":"renewal date"},{"id":"s34","url":"https://kb.pictory.ai/en/articles/13179768-managing-your-pictory-account","title":"Managing your Pictory Account","publisher":"vendor","quote":"Your plan remains active until the end of the billing cycle","supports":"the plan runs to the end of the cycle"},{"id":"s35","url":"https://kb.pictory.ai/en/articles/13179768-managing-your-pictory-account","title":"Managing your Pictory Account","publisher":"vendor","quote":"Follow the confirmation steps until you see the cancellation message.","supports":"a cancellation message confirms it"},{"id":"s36","url":"https://kb.pictory.ai/en/articles/13179768-managing-your-pictory-account","title":"Managing your Pictory Account","publisher":"vendor","quote":"Free trials are non renewing by default and do not charge automatically. No cancellation step is required.","supports":"free trials need no cancelling"},{"id":"s37","url":"https://kb.pictory.ai/en/articles/8468912-how-does-auto-renewal-work","title":"How does auto-renewal work?","publisher":"vendor","quote":"If you don't renew your subscription after it expires, you will no longer be able to access the projects you created on that account.","supports":"project access after an unrenewed plan expires (conflicts with the account guide)"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Pictory doesn't say whether a confirmation email follows a cancellation","Whether annual plans can be paused, and who in a team (owner or admin) may cancel a team subscription, isn't stated","How Enterprise plans are cancelled isn't documented","Pictory's help pages don't state the file format of downloaded videos","No Apple App Store, Google Play or marketplace billing is documented for Pictory","The email address for cancelling by email is linked in Pictory's Terms of Service but isn't written out on Pictory's public pages","Pictory's help pages disagree on whether projects stay accessible after a plan expires without renewal"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked the cancel, pause, auto-renewal, subscription FAQ and account-management articles and the Terms: the steps (My account or Manage account, Billing, Cancel subscription, Cancel anyway, reason, Go ahead and cancel), end-of-term access, no refunds and the 30-day email notice are confirmed","Confirmation: the account guide says to follow the steps until the cancellation message appears (s35); replaced the undocumented 'check the Billing tab' and the note saying no on-screen message is described","Email route: the Terms show the address only as a protected link, so the step no longer names support@pictory.ai","Projects after cancelling: the auto-renewal article says you lose access to projects once an unrenewed plan expires (s37), which conflicts with the account guide; data_kept, you_lose, export limits and tips now say so","Added that free trials don't renew and need no cancelling (s36)","Reworded the video-format note for readers"]}},"page":"https://stackcut.io/cancel/pictory","json":"https://stackcut.io/exits/pictory.json","evidence":{"packet_revision":"6e5d004cbaf98187815b060f8e68247c711a2fd1c652b89d345a389f724a130c","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"pictory--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"pictory--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"pictory--direct-web--r3","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"pimsleur","name":"Pimsleur","category":"education_learning","website":"https://www.pimsleur.com","domains":["pimsleur.com","store.pimsleur.com"],"summary":"Cancel website subscriptions in the Account Center at store.pimsleur.com/account/subscription, or call (800) 831-5497, by 11:59pm ET on the last day of the billing period. Apple and Google Play subscriptions cancel with Apple or Google, 24 hours before renewal. Cancelling a free trial ends access at once; no refunds.","routes":[{"channel":"direct_web","applies_to":"Subscriptions bought on the Pimsleur website (Audio-Only, Premium and All Access)","who":"The account holder (log in to the account)","method":"self_serve","start_url":"https://store.pimsleur.com/account/subscription","steps":[{"do":"In a web or mobile browser, log in at store.pimsleur.com/account/subscription (the Subscriptions tab of the Account Center)","expect":null},{"do":"Select the subscription and cancel it, no later than 11:59pm Eastern Time on the last day of the current billing period or free trial","expect":null}],"confirm_by":null,"effective":"Access continues to the end of the then-current billing period; cancelling during a free trial ends access immediately","notice":"Cancel no later than 11:59pm Eastern Time on the last day of the current billing period (or free trial) to avoid the renewal charge","refund":"No refunds of subscription charges or for any unused part of a term, unless required by law. In the UK, cancelling in account settings within 14 days of subscribing gets a refund.","fees":"Any accrued amounts not yet paid are still owed after cancelling","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12"],"label":"On the Pimsleur website"},{"channel":"direct_web","label":"Cancel by phone","applies_to":"Subscriptions bought on the Pimsleur website","who":"The account holder","method":"phone","start_url":null,"steps":[{"do":"Call Pimsleur at (800) 831-5497 during normal business hours and ask to cancel your subscription","expect":null}],"confirm_by":null,"effective":"Access continues to the end of the then-current billing period; cancelling during a free trial ends access immediately","notice":"Cancel no later than 11:59pm Eastern Time on the last day of the current billing period (or free trial)","refund":"No refunds of subscription charges or for any unused part of a term, unless required by law","fees":null,"source_ids":["s13","s14","s3","s4","s6","s7"]},{"channel":"apple_app_store","applies_to":"Subscriptions bought through an Apple in-app purchase","who":"The Apple Account that pays for the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"On the iPhone or iPad, open Settings, tap your name, then Subscriptions","expect":"Subscriptions"},{"do":"Tap the Pimsleur subscription, then Cancel Subscription (scroll down if you don't see it)","expect":null}],"confirm_by":"The subscription shows an expiration message in red text, or no Cancel button, under Subscriptions","effective":"Access continues to the end of the billing period you paid for","notice":"Cancel at least 24 hours before the renewal date, or you may be charged","refund":null,"fees":null,"source_ids":["s15","s16","s17","s18","s19","s20","s4"]},{"channel":"google_play","applies_to":"Subscriptions bought through a Google Play in-app purchase","who":"The Google account that pays for the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"Open the Google Play Store app, check you're signed in to the right Google Account, then go to Subscriptions (or use the Google Play website)","expect":"Subscriptions"},{"do":"Select the Pimsleur subscription, tap Cancel subscription and follow the instructions","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time you've already paid","notice":"Cancel at least 24 hours before the renewal date, or you may be charged","refund":null,"fees":null,"source_ids":["s21","s22","s23","s18","s24","s19"]}],"pay_less":[{"type":"pause","what":"Pause for one or two months instead of cancelling (subscriptions started after June 20, 2024): Subscriptions tab of the Account Center, Select Subscription, choose One Month or Two Months, then Pause Subscription. Access runs to the next billing date, there's no charge during the pause, and billing resumes after it.","evidence":"documented","source_ids":["s25","s26","s27","s28","s29"]},{"type":"bundle","what":"If you pay for more than one single-language Audio-Only or Premium subscription, switching to one All Access plan (all 51 languages) can cost less","evidence":"documented","source_ids":["s30"]},{"type":"student_or_nonprofit","what":"College students get 30% off All Access Annual (and 54% off All Access Lifetime) after verifying their status","evidence":"documented","source_ids":["s31","s32"]}],"export":[],"after_cancel":{"access_until":"The end of the then-current billing period; a free trial ends as soon as you cancel","data_kept":"Pimsleur says it saves your account, learning progress, badges and certificates in case you come back; lesson history may be kept if you buy the identical subscription again under the same login","you_lose":["Access to your lessons once the paid period ends","Earning or redeeming rewards points; unused points expire two years after the subscription ends unless you resubscribe"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Deleting the Pimsleur app does not cancel the subscription","Apple and Google Play subscriptions are billed and cancelled by Apple or Google, on their timing (at least 24 hours before renewal)","Fixed-term, one-time subscriptions can't be cancelled and aren't refundable","Gift subscriptions don't auto-renew","Deleting the Pimsleur account entirely makes points and unclaimed rewards expire immediately","Pimsleur gives at least 30 days' notice of a price change; cancel before the new period to avoid the new price"]},"sources":[{"id":"s1","url":"https://www.pimsleur.com/pimsleur-faq/","title":"Frequently Asked Questions","publisher":"vendor","quote":"If you subscribed on the Pimsleur website, you can easily cancel by logging in to your account at store.pimsleur.com/account/subscription","supports":"where the web cancellation starts"},{"id":"s2","url":"https://www.pimsleur.com/pimsleur-faq/","title":"Frequently Asked Questions","publisher":"vendor","quote":"Using a web or mobile browser, go to the Subscriptions tab on your Account Center page. Click Select Subscription.","supports":"the Subscriptions tab of the Account Center"},{"id":"s3","url":"https://www.pimsleur.com/pimsleur-faq/","title":"Frequently Asked Questions","publisher":"vendor","quote":"you must cancel no later than 11:59pm Eastern Time on the last day of your current billing period (or your free trial period, if applicable)","supports":"the cancellation deadline"},{"id":"s4","url":"https://www.pimsleur.com/pimsleur-faq/","title":"Frequently Asked Questions","publisher":"vendor","quote":"If you cancel your subscription in the middle of a subscription term, the cancellation will go into effect at the end of the then-current billing period.","supports":"when access ends"},{"id":"s5","url":"https://www.pimsleur.com/pimsleur-faq/","title":"Frequently Asked Questions","publisher":"vendor","quote":"If you participate in a free trial offer and cancel during your trial period, you will lose access immediately upon cancellation.","supports":"a free trial ends at once"},{"id":"s6","url":"https://www.pimsleur.com/pimsleur-faq/","title":"Frequently Asked Questions","publisher":"vendor","quote":"We are unable to provide a refund of subscription charges.","supports":"no refunds of subscription charges"},{"id":"s7","url":"https://www.pimsleur.com/pimsleur-faq/","title":"Frequently Asked Questions","publisher":"vendor","quote":"Refunds will not be issued for any part of an unused term.","supports":"no refund for unused time"},{"id":"s8","url":"https://www.pimsleur.com/terms-of-use/","title":"Terms of Use (Subscription Terms)","publisher":"vendor","quote":"You can cancel your recurring Pimsleur Subscription at any time by logging in to your account","supports":"cancelling by logging in"},{"id":"s9","url":"https://www.pimsleur.com/terms-of-use/","title":"Terms of Use (Subscription Terms)","publisher":"vendor","quote":"YOU WILL NOT RECEIVE A REFUND OF ANY FEES PAID, unless required by applicable law.","supports":"no refund unless required by law"},{"id":"s10","url":"https://www.pimsleur.com/terms-of-use/","title":"Terms of Use (Subscription Terms)","publisher":"vendor","quote":"If you cancel your Pimsleur Subscription through your account settings within 14 days, you will receive a refund.","supports":"the UK 14-day refund (after: if you are located in the United Kingdom)"},{"id":"s11","url":"https://www.pimsleur.com/terms-of-use/","title":"Terms of Use (Subscription Terms)","publisher":"vendor","quote":"if you are located in the United Kingdom, you have the right to withdraw from your Pimsleur Subscription within 14 days of subscribing.","supports":"the UK withdrawal right"},{"id":"s12","url":"https://www.pimsleur.com/terms-of-use/","title":"Terms of Use (Subscription Terms)","publisher":"vendor","quote":"After cancellation of your Pimsleur Subscription, you will continue to owe any accrued amounts due under these Subscription Terms and not yet paid.","supports":"accrued amounts are still owed"},{"id":"s13","url":"https://www.pimsleur.com/pimsleur-faq/","title":"Frequently Asked Questions","publisher":"vendor","quote":"or contact us at (800) 831-5497 during normal business hours.","supports":"cancelling by phone"},{"id":"s14","url":"https://www.pimsleur.com/terms-of-use/","title":"Terms of Use (Subscription Terms)","publisher":"vendor","quote":"You must cancel your Pimsleur Subscription no later than 11:59 PM Eastern Time on the last day of your current subscription period","supports":"the cancellation deadline in the terms"},{"id":"s15","url":"https://www.pimsleur.com/pimsleur-faq/","title":"Frequently Asked Questions","publisher":"vendor","quote":"If you subscribed through an Apple in-app purchase, please follow the instructions provided by Apple regarding cancellation of subscriptions.","supports":"Apple purchases are cancelled through Apple"},{"id":"s16","url":"https://www.pimsleur.com/pimsleur-faq/","title":"Frequently Asked Questions","publisher":"vendor","quote":"You can manage your subscriptions purchased on your iPhone or iPad by opening the Settings app, tapping your name, then tapping Subscriptions.","supports":"the Apple steps"},{"id":"s17","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button.","supports":"the Apple cancel button"},{"id":"s18","url":"https://www.pimsleur.com/pimsleur-faq/","title":"Frequently Asked Questions","publisher":"vendor","quote":"In either case, please be aware that you may be charged if you don't cancel at least 24 hours before your renewal date.","supports":"24 hours before renewal for Apple and Google Play"},{"id":"s19","url":"https://www.pimsleur.com/pimsleur-faq/","title":"Frequently Asked Questions","publisher":"vendor","quote":"If your subscription was purchased through Apple or Google Play, your billing relationship will be with those providers and is subject to their policies on cancellation timing.","supports":"Apple and Google bill and set the timing"},{"id":"s20","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"s21","url":"https://www.pimsleur.com/pimsleur-faq/","title":"Frequently Asked Questions","publisher":"vendor","quote":"If you subscribed through a Google Play in-app purchase, please follow the instructions provided by Google Play regarding cancellation of subscriptions.","supports":"Google Play purchases are cancelled through Google Play"},{"id":"s22","url":"https://www.pimsleur.com/pimsleur-faq/","title":"Frequently Asked Questions","publisher":"vendor","quote":"Select the Pimsleur subscription, tap Cancel subscription, and follow the instructions.","supports":"the Google Play steps"},{"id":"s23","url":"https://www.pimsleur.com/pimsleur-faq/","title":"Frequently Asked Questions","publisher":"vendor","quote":"You can also manage and cancel your subscription through Google Play website.","supports":"the Google Play website option"},{"id":"s24","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"access continues for the time already paid"},{"id":"s25","url":"https://www.pimsleur.com/pimsleur-faq/","title":"Frequently Asked Questions","publisher":"vendor","quote":"Pausing your subscription is a convenient way to take a break of one or two months instead of canceling.","supports":"the pause option"},{"id":"s26","url":"https://www.pimsleur.com/pimsleur-faq/","title":"Frequently Asked Questions","publisher":"vendor","quote":"Select One Month or Two Months, then select the Pause Subscription button.","supports":"how to pause"},{"id":"s27","url":"https://www.pimsleur.com/pimsleur-faq/","title":"Frequently Asked Questions","publisher":"vendor","quote":"(NOTE: Pause is available for subscriptions started after June 20, 2024)","supports":"which subscriptions can pause"},{"id":"s28","url":"https://www.pimsleur.com/pimsleur-faq/","title":"Frequently Asked Questions","publisher":"vendor","quote":"You will not be billed for the duration of your pause.","supports":"no billing while paused"},{"id":"s29","url":"https://www.pimsleur.com/pimsleur-faq/","title":"Frequently Asked Questions","publisher":"vendor","quote":"When you pause your subscription, you can continue to access your lessons until your next billing date.","supports":"access until the next billing date"},{"id":"s30","url":"https://www.pimsleur.com/pimsleur-faq/","title":"Frequently Asked Questions","publisher":"vendor","quote":"If you currently paying for more than one Audio-Only or Premium subscription plan, you can save by canceling your current single language subscriptions","supports":"consolidating into All Access"},{"id":"s31","url":"https://www.pimsleur.com/discount/student/","title":"Student Discount","publisher":"vendor","quote":"Learn 50+ languages with 54% off All Access Lifetime & 30% off All Access Annual for students.","supports":"the student discount"},{"id":"s32","url":"https://www.pimsleur.com/discount/student/","title":"Student Discount","publisher":"vendor","quote":"we're offering an exclusive Pimsleur discount for college students!","supports":"who the student discount is for"},{"id":"s33","url":"https://www.pimsleur.com/pimsleur-faq/","title":"Frequently Asked Questions","publisher":"vendor","quote":"We will save your account, your learning process, and even any badges and certificates you have earned should you decide to come back.","supports":"what Pimsleur keeps after cancelling"},{"id":"s34","url":"https://www.pimsleur.com/terms-of-use/","title":"Terms of Use (Subscription Terms)","publisher":"vendor","quote":"Your lesson history from the cancelled Pimsleur Subscription may be retained if you subsequently purchase the identical Pimsleur Subscription under the identical user name and password.","supports":"lesson history on resubscribing"},{"id":"s35","url":"https://www.pimsleur.com/pimsleur-faq/","title":"Frequently Asked Questions","publisher":"vendor","quote":"your points will expire two years after the termination of your subscription","supports":"rewards points after cancelling"},{"id":"s36","url":"https://www.pimsleur.com/pimsleur-faq/","title":"Frequently Asked Questions","publisher":"vendor","quote":"Note that deleting the app from your device will not cancel your subscription.","supports":"deleting the app does not cancel"},{"id":"s37","url":"https://www.pimsleur.com/terms-of-use/","title":"Terms of Use (Subscription Terms)","publisher":"vendor","quote":"Subject to any rights under applicable law, fixed-term, one-time Pimsleur Subscriptions cannot be cancelled and are not eligible for a refund","supports":"one-time subscriptions can't be cancelled"},{"id":"s38","url":"https://www.pimsleur.com/pimsleur-faq/","title":"Frequently Asked Questions","publisher":"vendor","quote":"Gift subscriptions will not auto-renew","supports":"gift subscriptions don't renew"},{"id":"s39","url":"https://www.pimsleur.com/pimsleur-faq/","title":"Frequently Asked Questions","publisher":"vendor","quote":"If you elect to delete your Pimsleur account entirely, your points and all unclaimed rewards will expire immediately.","supports":"deleting the account forfeits points"},{"id":"s40","url":"https://www.pimsleur.com/terms-of-use/","title":"Terms of Use (Subscription Terms)","publisher":"vendor","quote":"In the event of a price change, PIMSLEUR will notify you not fewer than 30 days in advance","supports":"price change notice"},{"id":"s41","url":"https://www.pimsleur.com/terms-of-use/","title":"Terms of Use (Subscription Terms)","publisher":"vendor","quote":"To cancel a Pimsleur Subscription obtained as a 3rd Party Platform Purchase, please follow the cancellation instructions and adhere to the deadlines set out by the applicable distributor.","supports":"third-party purchases follow the distributor's rules"}],"verification":{"level":"docs","checked_on":"2026-10-08","by":"stackcut-research","unverified":["The button names on the Account Center cancel screen, and any confirmation email or on-screen message after cancelling, aren't described in Pimsleur's FAQ or terms","Whether App Store or Google Play subscriptions can be paused isn't stated in Pimsleur's FAQ","Refunds for App Store or Google Play purchases follow Apple's and Google's own policies; Pimsleur's pages don't add terms for them","Exporting lesson progress before cancelling isn't documented"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Added the pause option: one or two months from the Account Center, for subscriptions started after June 20, 2024 (s25 to s29)","Refund: added the UK 14-day withdrawal refund and that accrued amounts are still owed (s10 to s12)","Apple and Google Play steps now use Pimsleur's own instructions, including the Mac and Google Play website options (s16, s22, s23)","Added what Pimsleur keeps (account, progress, badges) and that rewards points expire two years after cancelling (s33 to s35)","Added the student discount, the All Access consolidation saving, and tips on one-time and gift subscriptions, account deletion and price-change notice","Steps now name the Account Center's Subscriptions tab instead of only the URL (s2)"]}},"page":"https://stackcut.io/cancel/pimsleur","json":"https://stackcut.io/exits/pimsleur.json","evidence":{"packet_revision":"7aaf360d9b14322a19b5618c7794df8391ab505d3272506b8528b3554e93a37d","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"pimsleur--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"pimsleur--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"pimsleur--apple-app-store--r3","channel":"apple_app_store","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"pimsleur--google-play--r4","channel":"google_play","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"pinecone","name":"Pinecone","category":"developer_tools","website":"https://www.pinecone.io","domains":["pinecone.io"],"summary":"An owner or billing admin downgrades to the free Starter plan in Settings > Billing > Plans; billing stops at once, with a final invoice for the month. Gotcha: Pinecone deletes whatever you don't keep, plus all backups and collections. Marketplace subscriptions must also start the downgrade in Pinecone's console.","routes":[{"channel":"direct_web","label":"Billed by card: downgrade to Starter","applies_to":"Paid Pinecone organizations (Builder, Standard and other pay-as-you-go plans) billed to a credit card by Pinecone","who":"An organization owner or billing admin","method":"self_serve","start_url":"https://app.pinecone.io/organizations/-/settings/billing/plans","steps":[{"do":"Decide what to keep: Starter allows 1 project, 5 serverless indexes in AWS us-east-1, 5 assistants and 2 members, with no more than 2 GB of index data and 1 GB of assistant storage. Before downgrading, move serverless indexes outside us-east-1 and eu-region assistants you want to keep, migrate pod-based indexes to serverless, deal with any dedicated read nodes (they can't run on Starter), disconnect SSO, and reassign or remove members whose role Starter doesn't offer","expect":null},{"do":"In the Pinecone console, go to Settings, then Billing, then Plans","expect":"the Starter plan section"},{"do":"Click Downgrade in the Starter plan section","expect":null}],"confirm_by":null,"effective":"Billing ends immediately; a final invoice follows for any charges accrued in the current month","notice":null,"refund":"None: under Pinecone's Master Subscription Agreement you aren't entitled to a refund, even if prepaid amounts weren't used up","fees":"The final invoice covers charges accrued in the current month","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s24","s27","s28","s29"]},{"channel":"reseller_or_partner","label":"Billed through a cloud marketplace","applies_to":"Organizations billed through AWS Marketplace, Google Cloud Marketplace or Microsoft's marketplace","who":"An organization owner or billing admin, with access to the marketplace account","method":"platform_settings","start_url":"https://app.pinecone.io/organizations/-/settings/billing/plans","steps":[{"do":"Start in the Pinecone console, not in the marketplace: go to Settings, then Billing, then Plans, and click Downgrade","expect":"Confirm downgrade"},{"do":"Click Confirm downgrade, then Continue to marketplace","expect":"your Pinecone subscription or order in the marketplace"},{"do":"Cancel it there: on Google Cloud, cancel the order; on AWS, cancel the subscription to Pinecone; on Microsoft's marketplace, confirm the cancellation","expect":null}],"confirm_by":null,"effective":"Billing ends immediately; a final invoice follows for any charges accrued in the current month","notice":null,"refund":null,"fees":null,"source_ids":["s1","s4","s10","s11","s12","s13","s14","s15","s30"]},{"channel":"sales_contract","label":"Committed-use Order","applies_to":"Organizations with an Order that sets a committed Subscription Term (for example annual or committed-use contracts)","who":"The customer that signed the Order","method":"email","start_url":null,"steps":[{"do":"Check your Order for its Subscription Term, renewal and any committed fees","expect":null},{"do":"Give Pinecone written notice that you're ending it; the agreement's notice address for Pinecone is legal@pinecone.io","expect":null}],"confirm_by":null,"effective":"At the end of the period your Order specifies","notice":null,"refund":"None, except where you terminate for Pinecone's uncured material breach","fees":"On termination you pay fees owed through termination, plus any committed or other fees still outstanding under the Order","source_ids":["s24","s31","s32","s33"]}],"pay_less":[{"type":"free_plan","what":"Starter is free (no monthly minimum), for trying out and small applications: 1 project, 5 serverless indexes in AWS us-east-1, 5 assistants and 2 members, with up to 2 GB of index data","evidence":"documented","source_ids":["s16","s17","s7","s8"]},{"type":"downgrade","what":"Standard organizations billed by card can switch to Builder, a flat $20 a month, in Settings > Billing > Plans (Switch to Builder), once usage is within Builder's quotas; after the switch, requests over the quotas are blocked instead of billed as overage","evidence":"documented","source_ids":["s18","s19","s34"]}],"export":[],"after_cancel":{"access_until":"Billing stops as soon as you downgrade; the organization carries on within Starter's limits","data_kept":"When you downgrade, Pinecone deletes everything you don't keep, along with all backups, backup schedules and collections. If the agreement is terminated, you can use the service for up to 30 days to retrieve your data; Pinecone then deletes it as its documentation describes","you_lose":["Projects, indexes, assistants and data beyond the Starter limits","All backups, backup schedules and collections","SSO, and members beyond Starter's 2"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["For a marketplace subscription, start the downgrade in the Pinecone console: starting it in the marketplace deactivates the Pinecone account, and you'll need to contact Support","Billing is per organization: all projects in an organization share one billing method","Standard has a $50 monthly minimum usage charge; Builder is a flat $20 a month","When a Standard trial ends, quotas are blocked and the console is limited to the billing page until you add a payment method, upgrade or downgrade","Pay-as-you-go plans renew automatically each month until one side gives written notice of termination","Committed-use Orders still owe their committed fees if ended early"]},"sources":[{"id":"s1","url":"https://docs.pinecone.io/guides/organizations/manage-billing/downgrade-billing-plan","title":"Downgrade your plan","publisher":"vendor","quote":"To change your billing plan, you must be an organization owner or billing admin.","supports":"who can downgrade"},{"id":"s2","url":"https://docs.pinecone.io/guides/organizations/manage-billing/downgrade-billing-plan","title":"Downgrade your plan","publisher":"vendor","quote":"In the Pinecone console, go to Settings > Billing > Plans.","supports":"where the downgrade starts"},{"id":"s3","url":"https://docs.pinecone.io/guides/organizations/manage-billing/downgrade-billing-plan","title":"Downgrade your plan","publisher":"vendor","quote":"Click Downgrade in the Starter plan section.","supports":"the downgrade step for card billing"},{"id":"s4","url":"https://docs.pinecone.io/guides/organizations/manage-billing/downgrade-billing-plan","title":"Downgrade your plan","publisher":"vendor","quote":"Your billing will end immediately. However, you will receive a final invoice for any charges accrued in the current month.","supports":"when billing stops, and the final invoice"},{"id":"s5","url":"https://docs.pinecone.io/guides/organizations/manage-billing/downgrade-billing-plan","title":"Downgrade your plan","publisher":"vendor","quote":"Pinecone deletes everything you don't keep, along with all backups, backup schedules, and collections.","supports":"what is deleted when downgrading"},{"id":"s6","url":"https://docs.pinecone.io/guides/organizations/manage-billing/downgrade-billing-plan","title":"Downgrade your plan","publisher":"vendor","quote":"Disconnect your organization's SSO connection","supports":"SSO must be disconnected before downgrading"},{"id":"s7","url":"https://docs.pinecone.io/guides/organizations/manage-billing/downgrade-billing-plan","title":"Downgrade your plan","publisher":"vendor","quote":"1 project, 5 serverless indexes in the us-east-1 region of AWS, 5 assistants, and 2 members.","supports":"what the Starter plan allows"},{"id":"s8","url":"https://docs.pinecone.io/guides/organizations/manage-billing/downgrade-billing-plan","title":"Downgrade your plan","publisher":"vendor","quote":"no more than 2 GB of data across your serverless indexes and 1 GB of assistant storage.","supports":"the Starter storage limit"},{"id":"s9","url":"https://docs.pinecone.io/guides/organizations/manage-billing/downgrade-billing-plan","title":"Downgrade your plan","publisher":"vendor","quote":"Move any serverless indexes outside the us-east-1 region of AWS that you want to keep.","supports":"indexes in other regions must be moved first"},{"id":"s10","url":"https://docs.pinecone.io/guides/organizations/manage-billing/downgrade-billing-plan","title":"Downgrade your plan","publisher":"vendor","quote":"Start the downgrade in the Pinecone console, as described below.","supports":"marketplace downgrades start in the console"},{"id":"s11","url":"https://docs.pinecone.io/guides/organizations/manage-billing/downgrade-billing-plan","title":"Downgrade your plan","publisher":"vendor","quote":"Click Confirm downgrade.","supports":"the marketplace confirm step"},{"id":"s12","url":"https://docs.pinecone.io/guides/organizations/manage-billing/downgrade-billing-plan","title":"Downgrade your plan","publisher":"vendor","quote":"Click Continue to marketplace.","supports":"handing over to the marketplace"},{"id":"s13","url":"https://docs.pinecone.io/guides/organizations/manage-billing/downgrade-billing-plan","title":"Downgrade your plan","publisher":"vendor","quote":"Cancel the order","supports":"the Google Cloud Marketplace step"},{"id":"s14","url":"https://docs.pinecone.io/guides/organizations/manage-billing/downgrade-billing-plan","title":"Downgrade your plan","publisher":"vendor","quote":"Cancel the subscription to Pinecone.","supports":"the AWS Marketplace step"},{"id":"s15","url":"https://docs.pinecone.io/guides/organizations/manage-billing/downgrade-billing-plan","title":"Downgrade your plan","publisher":"vendor","quote":"Pinecone deactivates your account and you'll need to contact Support.","supports":"what happens if you start the downgrade in the marketplace"},{"id":"s16","url":"https://www.pinecone.io/pricing/","title":"Pricing","publisher":"vendor","quote":"For trying out and for small applications.","supports":"what the free Starter plan is for"},{"id":"s17","url":"https://docs.pinecone.io/guides/manage-cost/understanding-cost","title":"Understanding cost","publisher":"vendor","quote":"$0/month","supports":"Starter has no monthly minimum"},{"id":"s18","url":"https://docs.pinecone.io/guides/organizations/manage-billing/downgrade-billing-plan","title":"Downgrade your plan","publisher":"vendor","quote":"Click Switch to Builder","supports":"switching from Standard to Builder"},{"id":"s19","url":"https://www.pinecone.io/pricing/","title":"Pricing","publisher":"vendor","quote":"$20/month flat","supports":"the Builder plan price"},{"id":"s20","url":"https://www.pinecone.io/pricing/","title":"Pricing","publisher":"vendor","quote":"$50/month min. usage","supports":"the Standard plan's monthly minimum"},{"id":"s21","url":"https://docs.pinecone.io/guides/organizations/understanding-organizations","title":"Understanding organizations","publisher":"vendor","quote":"All of the projects in an organization share the same billing method and settings.","supports":"billing is per organization"},{"id":"s22","url":"https://docs.pinecone.io/guides/organizations/manage-billing/standard-trial","title":"Standard trial","publisher":"vendor","quote":"Your quotas are blocked and console access is limited to the billing page.","supports":"what happens when a Standard trial ends"},{"id":"s23","url":"https://www.pinecone.io/legal/master-subscription-agreement/","title":"Master Subscription Agreement","publisher":"vendor","quote":"a one-month period that automatically renews each month for an additional one-month term until one Party gives written notice of termination to the other Party","supports":"pay-as-you-go plans renew monthly"},{"id":"s24","url":"https://www.pinecone.io/legal/master-subscription-agreement/","title":"Master Subscription Agreement","publisher":"vendor","quote":"regardless of whether Customer's use of Services exhausted any prepaid amounts, Customer will not be entitled to any refund.","supports":"no refunds"},{"id":"s25","url":"https://www.pinecone.io/legal/master-subscription-agreement/","title":"Master Subscription Agreement","publisher":"vendor","quote":"an End User will be permitted to access Services for up to 30 days after termination of this Agreement to the extent necessary to retrieve Customer Data","supports":"the 30-day window to retrieve data after termination"},{"id":"s26","url":"https://www.pinecone.io/legal/master-subscription-agreement/","title":"Master Subscription Agreement","publisher":"vendor","quote":"Pinecone shall delete Customer Data in accordance with the Documentation.","supports":"data is deleted after termination"},{"id":"s27","url":"https://docs.pinecone.io/guides/organizations/manage-billing/downgrade-billing-plan","title":"Downgrade your plan","publisher":"vendor","quote":"Migrate each one to serverless and finish creating the new serverless index before you start the downgrade.","supports":"pod-based indexes must be migrated first"},{"id":"s28","url":"https://docs.pinecone.io/guides/organizations/manage-billing/downgrade-billing-plan","title":"Downgrade your plan","publisher":"vendor","quote":"They can't run on Starter and there's no self-serve conversion.","supports":"dedicated read nodes can't move to Starter"},{"id":"s29","url":"https://docs.pinecone.io/guides/organizations/manage-billing/downgrade-billing-plan","title":"Downgrade your plan","publisher":"vendor","quote":"Reassign or remove members whose organization role isn't available on the Starter plan.","supports":"member roles must fit Starter"},{"id":"s30","url":"https://docs.pinecone.io/guides/organizations/manage-billing/downgrade-billing-plan","title":"Downgrade your plan","publisher":"vendor","quote":"Confirm the cancellation.","supports":"the Microsoft marketplace final step"},{"id":"s31","url":"https://www.pinecone.io/legal/master-subscription-agreement/","title":"Master Subscription Agreement","publisher":"vendor","quote":"the period of time specified in an Order during which Customer is authorized to access and use applicable Services","supports":"committed terms are set by the Order"},{"id":"s32","url":"https://www.pinecone.io/legal/master-subscription-agreement/","title":"Master Subscription Agreement","publisher":"vendor","quote":"its email address is legal@pinecone.io.","supports":"Pinecone's notice address"},{"id":"s33","url":"https://www.pinecone.io/legal/master-subscription-agreement/","title":"Master Subscription Agreement","publisher":"vendor","quote":"together with any committed or other Fees outstanding under the co-terminating Orders.","supports":"committed fees stay payable on termination"},{"id":"s34","url":"https://docs.pinecone.io/guides/organizations/manage-billing/downgrade-billing-plan","title":"Downgrade your plan","publisher":"vendor","quote":"After switching, overages are no longer billed","supports":"Builder blocks requests over its quotas"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Pinecone's docs don't describe a confirmation screen or email after a downgrade","A way to download a copy of index data before downgrading isn't covered on Pinecone's billing pages","Whether a committed-use Order renews, and how much notice it needs, depends on the Order; Pinecone's public agreement doesn't say","Whether the monthly minimum applies in full to the final month isn't stated"],"review":{"by":"stackcut-review","on":"2026-10-06","result":"fixed","notes":["Added the other downgrade prerequisites from Pinecone's page: migrate pod-based indexes, handle dedicated read nodes, move eu-region assistants, and fix member roles","Microsoft's marketplace step is to confirm the cancellation, not the AWS wording; removed that open question","Added a committed-use Order route from the Master Subscription Agreement: written notice (legal@pinecone.io), and committed fees stay payable","Builder: requests over its quotas are blocked rather than billed as overage"]}},"page":"https://stackcut.io/cancel/pinecone","json":"https://stackcut.io/exits/pinecone.json","evidence":{"packet_revision":"41d5c721875d57ed8e8f8f68638d1472513471e7bda426ed8b4bf69f6004ca2a","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"pinecone--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"pinecone--reseller-or-partner--r2","channel":"reseller_or_partner","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"pinecone--sales-contract--r3","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"pipedrive","name":"Pipedrive","category":"marketing_sales","website":"https://www.pipedrive.com","domains":["pipedrive.com"],"summary":"A user with account settings access opens Billing and selects Cancel my subscription, gives a reason, declines the chat offer, ticks the data-loss box and clicks Cancel my plan. Access lasts to the end of the billing cycle, with no refunds. Cancelled accounts are deleted after six months.","routes":[{"channel":"direct_web","applies_to":"Pipedrive subscriptions (monthly or annual) managed in the Billing tab","who":"A user with account settings access","method":"self_serve","start_url":"https://app.pipedrive.com/settings/subscription","steps":[{"do":"Open the account menu in the top right corner and go to Billing","expect":"Cancel my subscription at the bottom of the page"},{"do":"Select Cancel my subscription and review the account data and features you'll lose","expect":null},{"do":"Select a reason for cancelling, then Continue to cancel","expect":"Chat now"},{"do":"Select I'm not interested, continue to cancel (or Chat now to talk to Pipedrive first), then complete the short feedback questionnaire","expect":null},{"do":"Tick the checkbox confirming the data loss, then click Cancel my plan (the button stays disabled until the box is ticked)","expect":null}],"confirm_by":"An email confirming the cancellation of the subscription","effective":"At the end of the billing cycle: you keep access to your data and account until then (annual plans: until the end of the subscription term)","notice":"None: the subscription renews automatically each monthly or annual term; cancel before the next renewal date, and the cancellation takes effect on that date","refund":"None: all fees are non-refundable, with no refunds or credits for unused or partial periods or for cancelling mid-term (annual plans are prepaid)","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s37","s38","s39"]}],"pay_less":[{"type":"downgrade","what":"Switch to a cheaper plan in Billing, Manage subscription (account settings access needed). A downgrade takes effect at the end of the current billing cycle, when the next renewal invoice is issued","evidence":"documented","source_ids":["s12","s13","s14"]},{"type":"seat_reduction","what":"When you deactivate a user, tick remove unused seats so the seat is removed at the next renewal date; for seats already free, go to Billing, Manage subscription, Team size. A deactivated user's seat stays billed if the box is left unticked","evidence":"documented","source_ids":["s15","s16","s17","s18"]},{"type":"annual_billing","what":"Annual billing is discounted up to 42% and charged once for the year, but it is prepaid and can't be refunded; switching from annual to monthly starts at the end of the annual term","evidence":"documented","source_ids":["s10","s19","s20","s21"]}],"export":[{"data":"Deals, leads, people, organizations, products, activities, projects and notes, with their fields, owners and linked records","how":"Open the account menu, then Tools and apps > Export data; choose the data, pick Excel or CSV and click Export. Users without global admin rights can export a filtered list view with ... > Export filter results","format":"Excel (XLSX) or CSV","limits":"Exporting by data type needs global admin permissions, and you only export what you can see; exported files are available for 28 days; files stored in Google Drive aren't included in the global export","source_ids":["s22","s23","s24","s25","s26","s27","s28","s29"]}],"after_cancel":{"access_until":"The end of the billing cycle (for annual plans, the end of the subscription term)","data_kept":"Cancelled accounts are permanently deleted after six months under GDPR (typically within 180 days of closure). Until then you can reopen the account by logging in and updating billing information","you_lose":["Access to the account and its data once the billing cycle ends","Everything in the account when it is permanently deleted, about six months after closure"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The flow asks for a reason, offers Chat now with Pipedrive's Customer Solutions Experts, asks a short feedback questionnaire, and requires a data-loss checkbox before Cancel my plan","tips":["Only users with account settings access can cancel, change plans or remove seats","Deactivating a user doesn't remove the seat unless you tick remove unused seats","Cancelling isn't deleting: data is deleted about six months after closure; for immediate deletion, contact support and request a manual account deletion (up to 48 hours)","Export data before cancelling: export files stay available for 28 days","A closed account can be reopened by logging in and updating billing information, while its data still exists","On a trial with no billing details, do nothing: access ends when the two-week trial expires, and a closed trial account's data is retrievable for 60 days"]},"sources":[{"id":"s1","url":"https://support.pipedrive.com/en/article/how-can-i-cancel-my-paid-pipedrive-account","title":"How can I cancel my paid Pipedrive account?","publisher":"vendor","quote":"This action is only available to users with account settings access.","supports":"who can cancel"},{"id":"s2","url":"https://support.pipedrive.com/en/article/how-can-i-cancel-my-paid-pipedrive-account","title":"How can I cancel my paid Pipedrive account?","publisher":"vendor","quote":"You can cancel a paid account by going to your Billing tab and selecting \"Cancel my subscription\" at the bottom of the page.","supports":"where the cancel flow starts"},{"id":"s3","url":"https://support.pipedrive.com/en/article/how-can-i-cancel-my-paid-pipedrive-account","title":"How can I cancel my paid Pipedrive account?","publisher":"vendor","quote":"Continue to cancel","supports":"the reason step"},{"id":"s4","url":"https://support.pipedrive.com/en/article/how-can-i-cancel-my-paid-pipedrive-account","title":"How can I cancel my paid Pipedrive account?","publisher":"vendor","quote":"I'm not interested, continue to cancel","supports":"declining the chat offer"},{"id":"s5","url":"https://support.pipedrive.com/en/article/how-can-i-cancel-my-paid-pipedrive-account","title":"How can I cancel my paid Pipedrive account?","publisher":"vendor","quote":"will remain disabled until the checkbox has been selected","supports":"the data-loss checkbox"},{"id":"s6","url":"https://support.pipedrive.com/en/article/how-can-i-cancel-my-paid-pipedrive-account","title":"How can I cancel my paid Pipedrive account?","publisher":"vendor","quote":"Cancel my plan","supports":"the final button"},{"id":"s7","url":"https://support.pipedrive.com/en/article/how-can-i-cancel-my-paid-pipedrive-account","title":"How can I cancel my paid Pipedrive account?","publisher":"vendor","quote":"Once you have canceled, you'll receive an email confirming the cancellation of the subscription.","supports":"the confirmation"},{"id":"s8","url":"https://support.pipedrive.com/en/article/how-can-i-cancel-my-paid-pipedrive-account","title":"How can I cancel my paid Pipedrive account?","publisher":"vendor","quote":"After canceling, you can still access your data and account until the end of your billing cycle.","supports":"when access ends"},{"id":"s9","url":"https://support.pipedrive.com/en/article/how-can-i-cancel-my-paid-pipedrive-account","title":"How can I cancel my paid Pipedrive account?","publisher":"vendor","quote":"Chat now","supports":"the chat offer in the flow"},{"id":"s10","url":"https://support.pipedrive.com/en/article/what-is-the-difference-between-annual-and-monthly-billing-in-pipedrive","title":"What is the difference between annual and monthly billing in Pipedrive?","publisher":"vendor","quote":"Annual subscriptions can't be refunded because they're prepaid. If you cancel your annual subscription, you'll retain access to it until the end of the subscription term.","supports":"no refunds on annual plans; access to the end of the term"},{"id":"s11","url":"https://support.pipedrive.com/en/article/how-can-i-remove-seats","title":"How can I remove seats?","publisher":"vendor","quote":"You can remove it by opening the account menu in the top right corner and going to Billing > Manage subscription > Team size.","supports":"where Billing is (account menu, top right)"},{"id":"s12","url":"https://support.pipedrive.com/en/article/how-can-i-switch-to-a-different-pipedrive-plan-or-change-my-billing-frequency","title":"How can I switch to a different Pipedrive plan or change my billing frequency?","publisher":"vendor","quote":"This action is only available to users with account settings access.","supports":"who can change plans"},{"id":"s13","url":"https://support.pipedrive.com/en/article/how-can-i-switch-to-a-different-pipedrive-plan-or-change-my-billing-frequency","title":"How can I switch to a different Pipedrive plan or change my billing frequency?","publisher":"vendor","quote":"Manage subscription","supports":"where plans are changed"},{"id":"s14","url":"https://support.pipedrive.com/en/article/what-happens-to-my-billing-when-i-change-my-pipedrive-subscription-plan","title":"What happens to my billing when I change my Pipedrive subscription plan?","publisher":"vendor","quote":"If you're downgrading your plan, the changes will take effect at the end of the current billing cycle, when issuing the next renewal invoice.","supports":"when a downgrade takes effect"},{"id":"s15","url":"https://support.pipedrive.com/en/article/how-can-i-remove-seats","title":"How can I remove seats?","publisher":"vendor","quote":"This action is only available to users with account settings access.","supports":"who can remove seats"},{"id":"s16","url":"https://support.pipedrive.com/en/article/how-can-i-remove-seats","title":"How can I remove seats?","publisher":"vendor","quote":"When you tick the checkbox under remove unused seats, you'll ensure that the user's seat is removed from your subscription at the next renewal date.","supports":"removing a seat when deactivating a user"},{"id":"s17","url":"https://support.pipedrive.com/en/article/how-can-i-remove-seats","title":"How can I remove seats?","publisher":"vendor","quote":"If you leave the checkmark unticked during deactivation, the deactivated user's seat remains part of your subscription.","supports":"deactivating alone keeps the seat"},{"id":"s18","url":"https://support.pipedrive.com/en/article/how-can-i-remove-seats","title":"How can I remove seats?","publisher":"vendor","quote":"You can remove it by opening the account menu in the top right corner and going to Billing > Manage subscription > Team size.","supports":"removing a seat later"},{"id":"s19","url":"https://support.pipedrive.com/en/article/what-is-the-difference-between-annual-and-monthly-billing-in-pipedrive","title":"What is the difference between annual and monthly billing in Pipedrive?","publisher":"vendor","quote":"Discounted up to 42%","supports":"the annual discount"},{"id":"s20","url":"https://support.pipedrive.com/en/article/what-is-the-difference-between-annual-and-monthly-billing-in-pipedrive","title":"What is the difference between annual and monthly billing in Pipedrive?","publisher":"vendor","quote":"You're charged once at the start of your subscription for a full year's cost on your chosen plan.","supports":"how annual billing is charged"},{"id":"s21","url":"https://support.pipedrive.com/en/article/what-is-the-difference-between-annual-and-monthly-billing-in-pipedrive","title":"What is the difference between annual and monthly billing in Pipedrive?","publisher":"vendor","quote":"If you switch from annual to monthly billing, your monthly subscription will start at the end of the annual subscription term.","supports":"switching from annual to monthly"},{"id":"s22","url":"https://support.pipedrive.com/en/article/exporting-data-from-pipedrive","title":"Exporting data from Pipedrive","publisher":"vendor","quote":"Only global admins and regular users with the correct permissions enabled can export data.","supports":"who can export"},{"id":"s23","url":"https://support.pipedrive.com/en/article/exporting-data-from-pipedrive","title":"Exporting data from Pipedrive","publisher":"vendor","quote":"Tools and apps > Export data","supports":"where the export section is"},{"id":"s24","url":"https://support.pipedrive.com/en/article/exporting-data-from-pipedrive","title":"Exporting data from Pipedrive","publisher":"vendor","quote":"After selecting your data, choose the format as \"Excel\" or","supports":"the export format choice (the page offers Excel or CSV)"},{"id":"s25","url":"https://support.pipedrive.com/en/article/exporting-data-from-pipedrive","title":"Exporting data from Pipedrive","publisher":"vendor","quote":"Only users with global admin permissions can export by data type in this section.","supports":"exporting by data type needs global admin"},{"id":"s26","url":"https://support.pipedrive.com/en/article/exporting-data-from-pipedrive","title":"Exporting data from Pipedrive","publisher":"vendor","quote":"Exported files are available for 28 days.","supports":"how long export files last"},{"id":"s27","url":"https://support.pipedrive.com/en/article/exporting-data-from-pipedrive","title":"Exporting data from Pipedrive","publisher":"vendor","quote":"Files stored in Google Drive are not exported during global export.","supports":"what the export leaves out"},{"id":"s28","url":"https://support.pipedrive.com/en/article/exporting-data-from-pipedrive","title":"Exporting data from Pipedrive","publisher":"vendor","quote":"Export filter results","supports":"exporting a filtered list"},{"id":"s29","url":"https://support.pipedrive.com/en/article/exporting-data-from-pipedrive","title":"Exporting data from Pipedrive","publisher":"vendor","quote":"In the Export data section, most item exports include default, custom and system fields, along with ownership information and any linked records.","supports":"what an export contains"},{"id":"s30","url":"https://support.pipedrive.com/en/article/how-can-i-cancel-my-paid-pipedrive-account","title":"How can I cancel my paid Pipedrive account?","publisher":"vendor","quote":"Due to GDPR policies, we're obligated to permanently delete accounts that have been canceled for a period of six months.","supports":"when cancelled accounts are deleted"},{"id":"s31","url":"https://support.pipedrive.com/en/article/how-can-i-cancel-my-paid-pipedrive-account","title":"How can I cancel my paid Pipedrive account?","publisher":"vendor","quote":"We suggest exporting all of your Pipedrive data before closing your account.","supports":"export before cancelling"},{"id":"s32","url":"https://support.pipedrive.com/en/article/can-i-delete-my-account","title":"Can I delete my account?","publisher":"vendor","quote":"the account and its data are scheduled for permanent deletion, typically within 180 days of the closure date","supports":"deletion timing after closure"},{"id":"s33","url":"https://support.pipedrive.com/en/article/can-i-delete-my-account","title":"Can I delete my account?","publisher":"vendor","quote":"contact support and request a manual account deletion","supports":"immediate deletion is a separate request"},{"id":"s34","url":"https://support.pipedrive.com/en/article/can-i-delete-my-account","title":"Can I delete my account?","publisher":"vendor","quote":"can take up to 48 hours","supports":"how long a manual deletion takes"},{"id":"s35","url":"https://support.pipedrive.com/en/article/how-can-i-regain-access-to-a-closed-pipedrive-account","title":"How can I regain access to a closed Pipedrive account?","publisher":"vendor","quote":"log in with your existing details and update your billing information","supports":"reopening a closed account"},{"id":"s36","url":"https://support.pipedrive.com/en/article/how-can-i-regain-access-to-a-closed-pipedrive-account","title":"How can I regain access to a closed Pipedrive account?","publisher":"vendor","quote":"this is only possible as long as your data still exists on Pipedrive's servers","supports":"the reopen window"},{"id":"s37","url":"https://www.pipedrive.com/en/terms-of-service","title":"Pipedrive Terms of Service","publisher":"vendor","quote":"unless the Subscription Term is terminated in accordance with Section 13, each Subscription will automatically renew for successive renewal Subscription Terms.","supports":"automatic renewal"},{"id":"s38","url":"https://www.pipedrive.com/en/terms-of-service","title":"Pipedrive Terms of Service","publisher":"vendor","quote":"any such termination shall not be effective until the next Renewal Date","supports":"a cancellation takes effect at the next renewal date"},{"id":"s39","url":"https://www.pipedrive.com/en/terms-of-service","title":"Pipedrive Terms of Service","publisher":"vendor","quote":"no refunds or credits for periods where the Client did not use an activated Account, used it only partially, deactivated the Account or terminated these Terms during a Subscription Term.","supports":"no refunds on any plan, including when cancelling mid-term"},{"id":"s40","url":"https://support.pipedrive.com/en/article/how-can-i-cancel-my-trial","title":"How can I cancel my trial?","publisher":"vendor","quote":"You'll automatically lose access once the two-week trial period has expired.","supports":"a trial without billing details ends by itself"},{"id":"s41","url":"https://support.pipedrive.com/en/article/how-can-i-cancel-my-trial","title":"How can I cancel my trial?","publisher":"vendor","quote":"If you close a trial account, your data will be retrievable for 60 days.","supports":"trial data is kept 60 days"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Whether add-ons (for example Campaigns or LeadBooster) must be cancelled separately is not stated in the cancel article","Invoice-paid or sales-led Enterprise contracts were not researched"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Notice: Terms say subscriptions auto-renew and a cancellation takes effect at the next Renewal Date","Refund: Terms say all fees are non-refundable, monthly included, with no credits for partial or mid-term periods (summary updated)","Tip: a trial without billing details ends by itself; closed trial data is retrievable for 60 days"]}},"stackcut":{"vendor_id":"pipedrive","name":"Pipedrive","recipes":[{"id":"crm-pipeline","title":"Small-team sales pipeline","best_year_one_net":10260}]},"page":"https://stackcut.io/cancel/pipedrive","json":"https://stackcut.io/exits/pipedrive.json","evidence":{"packet_revision":"5b70333d77aa6e22b226445afd1d9e49888e12846263f99cebff5d3ac7afef1c","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"pipedrive--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"pixlr","name":"Pixlr","category":"design_creative","website":"https://pixlr.com","domains":["pixlr.com"],"summary":"Cancel a Pixlr subscription bought on pixlr.com on your account's Subscriptions page; premium features last until the period ends. Subscriptions bought in the iOS or Android app are managed in that app store. Gotcha: Pixlr gives no refunds once a payment is processed, and subscription AI credits reset to zero.","routes":[{"channel":"direct_web","applies_to":"Pixlr subscriptions bought on pixlr.com, paid by Visa or Mastercard card or PayPal","who":"The Pixlr account holder","method":"self_serve","start_url":"https://pixlr.com/?settings=subscription","steps":[{"do":"Sign in to your Pixlr account on pixlr.com and open the Subscriptions page (or My Account)","expect":null},{"do":"Cancel the subscription and follow the instructions shown","expect":null}],"confirm_by":null,"effective":"Premium features stay available until the end of the billing period","notice":"Subscriptions renew automatically at the end of each subscription period","refund":"No refunds once a payment has been processed; the Terms say payments are non-refundable to the extent the law allows","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s21"]},{"channel":"apple_app_store","applies_to":"Pixlr subscriptions bought in a Pixlr iOS app (payment processed by the App Store)","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":"https://account.apple.com/account/manage/section/subscriptions","steps":[{"do":"On your iPhone or iPad, open Settings and tap your name, then Subscriptions","expect":null},{"do":"Tap the Pixlr subscription, then tap Cancel Subscription","expect":null}],"confirm_by":"The subscription shows an expiration message in red text, or no Cancel button","effective":null,"notice":null,"refund":"Ask Apple: Pixlr says refunds for app subscriptions are requested from the store","fees":null,"source_ids":["s7","s8","s9","s10"]},{"channel":"google_play","applies_to":"Pixlr subscriptions bought in a Pixlr Android app (payment processed by Google Play)","who":"The Google Account that bought the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to subscriptions in Google Play and click or tap Manage next to the Pixlr subscription","expect":"Cancel subscription"},{"do":"Click or tap Cancel subscription and follow the instructions","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time you've already paid","notice":null,"refund":"Ask Google Play: Pixlr says refunds for app subscriptions are requested from the store","fees":null,"source_ids":["s7","s8","s11","s12"]}],"pay_less":[{"type":"annual_billing","what":"Pay yearly instead of monthly: Pixlr's pricing page shows yearly billing saving 20%","evidence":"documented","source_ids":["s13"]}],"export":[],"after_cancel":{"access_until":"The end of the billing period","data_kept":"Cancelling doesn't close the account. To delete it, email info@pixlr.com; on closure and with your instruction, Pixlr makes reasonable efforts to erase account data","you_lose":["Plus or Premium features once the period ends","Subscription AI credits, which reset to 0 when you cancel (separately bought credit packs are counted separately)"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["One subscription works on web, desktop and mobile, but it is cancelled where it was bought: pixlr.com, the App Store or Google Play","Pixlr doesn't refund web payments once processed; app store refunds go to the store","You can keep using work you created after cancelling","Use subscription AI credits before cancelling: they reset to 0","Deleting the account is a separate request by email to info@pixlr.com"]},"sources":[{"id":"s1","url":"https://pixlr.com/pricing/","title":"Pixlr pricing and plans","publisher":"vendor","quote":"You can cancel at any time in your Subscriptions page. Once you cancel you'll be able to access premium features until your subscription period has ended.","supports":"where to cancel and when it takes effect"},{"id":"s2","url":"https://pixlr.com/terms-of-use/","title":"Terms Of Use - Pixlr.com","publisher":"vendor","quote":"For cancellation purposes, You may cancel Your subscription by going to 'My Account' and following the instructions as stated therein.","supports":"cancel in My Account"},{"id":"s3","url":"https://pixlr.com/terms-of-use/","title":"Terms Of Use - Pixlr.com","publisher":"vendor","quote":"You can cancel Your subscription to the Paid Services at any time, and You will continue to have access to the Paid Services through the end of Your billing period.","supports":"access until the end of the billing period"},{"id":"s4","url":"https://pixlr.com/terms-of-use/","title":"Terms Of Use - Pixlr.com","publisher":"vendor","quote":"The subscription to the Paid Services is based on an auto-renewal basis whereby it will automatically be renewed upon the end of the application subscription period","supports":"automatic renewal"},{"id":"s5","url":"https://pixlr.com/pricing/","title":"Pixlr pricing and plans","publisher":"vendor","quote":"Pixlr is unable to process any refunds for your subscription once your payment has been processed.","supports":"no refunds"},{"id":"s6","url":"https://pixlr.com/terms-of-use/","title":"Terms Of Use - Pixlr.com","publisher":"vendor","quote":"To the extent permitted by the applicable law, payments are non-refundable, and we do not provide refunds for any unused Paid Services.","supports":"the Terms on refunds"},{"id":"s7","url":"https://pixlr.com/pricing/","title":"Pixlr pricing and plans","publisher":"vendor","quote":"If you subscribed via a mobile app then all subscriptions are managed through your app store - to request a refund you'll need to contact the store directly.","supports":"app subscriptions are managed and refunded by the store"},{"id":"s8","url":"https://pixlr.com/pricing/","title":"Pixlr pricing and plans","publisher":"vendor","quote":"On mobile apps your payment is processed through your device's app store account.","supports":"the app stores bill mobile subscriptions"},{"id":"s9","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the App Store steps"},{"id":"s10","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm an Apple cancellation"},{"id":"s11","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"the Google Play steps"},{"id":"s12","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when a Google Play cancellation takes effect"},{"id":"s13","url":"https://pixlr.com/pricing/","title":"Pixlr pricing and plans","publisher":"vendor","quote":"Yearly + Save 20%","supports":"annual billing saves money"},{"id":"s14","url":"https://pixlr.com/pricing/","title":"Pixlr pricing and plans","publisher":"vendor","quote":"If you cancel your subscription the subscription credits will reset to 0.","supports":"subscription AI credits reset on cancelling"},{"id":"s15","url":"https://pixlr.com/pricing/","title":"Pixlr pricing and plans","publisher":"vendor","quote":"The second type of credits are the Credit Packs, these credits will never expires and are counted separately from the subscription credits.","supports":"credit packs are separate"},{"id":"s16","url":"https://pixlr.com/terms-of-use/","title":"Terms Of Use - Pixlr.com","publisher":"vendor","quote":"such Purchased Credits are valid for a period of one (1) year from the date of purchase and will expire automatically after that period.","supports":"the Terms limit credit packs to one year"},{"id":"s17","url":"https://pixlr.com/terms-of-use/","title":"Terms Of Use - Pixlr.com","publisher":"vendor","quote":"You may also delete Your account by contacting us at info@pixlr.com.","supports":"account deletion is by email"},{"id":"s18","url":"https://pixlr.com/terms-of-use/","title":"Terms Of Use - Pixlr.com","publisher":"vendor","quote":"Upon the closure of Your Account and under Your specific instruction for data erasure, we shall take all reasonable efforts to erase all data related to Your Account.","supports":"data erasure on closure"},{"id":"s19","url":"https://pixlr.com/terms-of-use/","title":"Terms Of Use - Pixlr.com","publisher":"vendor","quote":"Upon cancellation or discontinuance of Your subscription and account, You may continue to use any work previously produced, created or reproduced by You via the Services","supports":"you keep using your work"},{"id":"s20","url":"https://pixlr.com/pricing/","title":"Pixlr pricing and plans","publisher":"vendor","quote":"Purchasing any subscription from Pixlr will give you the same access to all platforms","supports":"one subscription covers all platforms"},{"id":"s21","url":"https://pixlr.com/pricing/","title":"Pixlr pricing and plans","publisher":"vendor","quote":"Enter in your Visa or Mastercard credit/debit card information, or choose PayPal.","supports":"how web subscriptions are paid"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Pixlr documents no step-by-step web cancel flow (menu names, confirmation screen or email) beyond the Subscriptions page and My Account","Pixlr's pricing FAQ says credit packs never expire, while its Terms say they expire one year after purchase","Whether Pixlr has a free plan, team or education pricing, or a data export isn't stated on its pricing page or Terms"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked the web, App Store and Google Play routes against Pixlr's pricing FAQ and Terms and Apple's and Google's pages; where to cancel, timing, auto-renewal and the no-refund rule are confirmed","Confirmed the Subscriptions page address: the pricing FAQ's cancel answer links to it","Web route covers every plan bought on pixlr.com (the pricing page also lists Ultra), with the payment methods sourced (s21)","Notice: the Terms say plans renew at the end of each subscription period, not specifically monthly or annual ones","Pixlr's support page has no FAQ answers on cancelling, so that gap was dropped from the open questions"]}},"delete_account":{"url":"https://pixlr.com/myaccount/","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/pixlr","json":"https://stackcut.io/exits/pixlr.json","evidence":{"packet_revision":"827a6b1ec3effe5fb3c726b44cb33816f65fdb5163a2b87dc55a3692559aa7b3","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"pixlr--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"pixlr--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"pixlr--google-play--r3","channel":"google_play","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"placeit","name":"Placeit","category":"design_creative","website":"https://placeit.net","domains":["placeit.net"],"summary":"Open My account on placeit.net, click Cancel my subscription under Account Information, choose a reason, then click Cancel Subscription. You keep access until the billing cycle ends. Gotcha: download your Customized Products first, because Placeit can't guarantee keeping them, and cancelling mid-period earns no refund.","routes":[{"channel":"direct_web","applies_to":"Placeit subscriptions (monthly and annual plans) bought on placeit.net","who":"The account holder","method":"self_serve","start_url":"https://placeit.net","steps":[{"do":"Sign in on placeit.net and go to My account at the top right of the site","expect":"Account Information"},{"do":"Click the Cancel my subscription link at the bottom right of the Account Information section","expect":null},{"do":"Choose your reason for cancelling","expect":null},{"do":"Click the Cancel Subscription button to confirm; if a promotion such as a free month is offered, accept or decline it","expect":null},{"do":"Set a reminder to come back by choosing a number of months, or select No thanks","expect":"No thanks"}],"confirm_by":"A message at the top of the page shows the exact expiration date","effective":"Your account stays active until the end of the current billing cycle; after that you can't download new templates or create new Customized Products","notice":null,"refund":"Each request is reviewed on its merits, but refunds generally don't apply if you changed your mind, subscribed by mistake, or cancel before the end of the billing period; an annual plan used to download items gets no full or partial refund","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11"]}],"pay_less":[{"type":"pause","what":"On the Unlimited Monthly plan you can pause instead of cancelling: open the Cancel my subscription link and choose the pause option. The account reactivates automatically after one billing cycle, or select Resume my subscription in My account","evidence":"documented","source_ids":["s12","s13","s14","s27"]},{"type":"annual_billing","what":"The annual subscription saves 50% compared with the monthly plan","evidence":"documented","source_ids":["s28"]},{"type":"retention_offer","what":"The cancel flow may offer a promotion depending on current deals, such as a free month; a free month starts at the end of the current billing period","evidence":"documented","source_ids":["s5","s25"]}],"export":[{"data":"Customized Products (the designs and mockups you made)","how":"Download all of your Customized Products and save the files on your own device before cancelling","format":null,"limits":"Placeit can't guarantee storing Customized Products on its servers after cancellation","source_ids":["s15","s16"]}],"after_cancel":{"access_until":"The end of the current billing cycle; the expiration date is shown at the top of the page","data_kept":"Your Envato account isn't deleted, and you keep access to Customized Products created before cancelling, but Placeit can't guarantee keeping them on its servers. Deleting the Placeit account removes your purchases, favorites and drafts","you_lose":["Access to Placeit Templates: no new template downloads","The ability to create new Customized Products"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"Yes: the flow asks for a reason, may offer a promotion such as a free month, and then offers to set a reminder to come back","tips":["Subscriptions renew automatically, and Placeit doesn't send reminder emails before renewal unless required","Anything you bought or downloaded can still be used after cancelling","Accepting the free-month offer keeps the subscription going","Cancel the subscription before deleting the Placeit account (My account, Delete my account); deleting it doesn't delete your Envato account","A payment dispute (for example through PayPal) suspends both the Placeit subscription and the Envato account until it's resolved"]},"sources":[{"id":"s1","url":"https://help.placeit.net/hc/en-us/articles/37827447715353-Cancel-a-Placeit-subscription","title":"Cancel a Placeit subscription","publisher":"vendor","quote":"Go to the my account section located at the top right corner of the Placeit website.","supports":"where the flow starts"},{"id":"s2","url":"https://help.placeit.net/hc/en-us/articles/37827447715353-Cancel-a-Placeit-subscription","title":"Cancel a Placeit subscription","publisher":"vendor","quote":"Click on the Cancel my subscription link at the bottom right of the \"Account Information\" section.","supports":"the cancel link"},{"id":"s3","url":"https://help.placeit.net/hc/en-us/articles/37827447715353-Cancel-a-Placeit-subscription","title":"Cancel a Placeit subscription","publisher":"vendor","quote":"Choose the reason for canceling.","supports":"the reason step"},{"id":"s4","url":"https://help.placeit.net/hc/en-us/articles/37827447715353-Cancel-a-Placeit-subscription","title":"Cancel a Placeit subscription","publisher":"vendor","quote":"Click the Cancel Subscription button to confirm your choice.","supports":"the confirm step"},{"id":"s5","url":"https://help.placeit.net/hc/en-us/articles/37827447715353-Cancel-a-Placeit-subscription","title":"Cancel a Placeit subscription","publisher":"vendor","quote":"A promotion might be available depending on current deals, and you can decide whether to accept it.","supports":"the retention offer"},{"id":"s6","url":"https://help.placeit.net/hc/en-us/articles/37827447715353-Cancel-a-Placeit-subscription","title":"Cancel a Placeit subscription","publisher":"vendor","quote":"Finally, you can set a reminder to come back to Placeit by choosing the number of months or simply selecting \"No thanks.\"","supports":"the reminder step"},{"id":"s7","url":"https://help.placeit.net/hc/en-us/articles/37827447715353-Cancel-a-Placeit-subscription","title":"Cancel a Placeit subscription","publisher":"vendor","quote":"Your account will remain active until the end of your current billing cycle. You'll see a message at the top of the page with the exact expiration date.","supports":"when it ends and how it is confirmed"},{"id":"s8","url":"https://help.placeit.net/hc/en-us/articles/37827447715353-Cancel-a-Placeit-subscription","title":"Cancel a Placeit subscription","publisher":"vendor","quote":"after that date, you won't be able to download any new templates or generate new customized products.","supports":"what you lose"},{"id":"s9","url":"https://help.placeit.net/hc/en-us/articles/51753287781273-Refunds-for-Placeit","title":"Refunds for Placeit","publisher":"vendor","quote":"you cancel your subscription before the end of the current billing period; or","supports":"no refund for cancelling mid-period"},{"id":"s10","url":"https://help.placeit.net/hc/en-us/articles/51753287781273-Refunds-for-Placeit","title":"Refunds for Placeit","publisher":"vendor","quote":"If you have used your Placeit subscription to download items, we cannot provide a refund, either full or partial.","supports":"annual plan refunds"},{"id":"s11","url":"https://help.placeit.net/hc/en-us/articles/37798504270105-Is-there-a-minimum-commitment-period","title":"Is there a minimum commitment period?","publisher":"vendor","quote":"Your subscription will automatically renew each period, but there's no minimum commitment. You can cancel anytime.","supports":"auto-renewal and no commitment"},{"id":"s12","url":"https://help.placeit.net/hc/en-us/articles/37827438337945-How-can-I-pause-unpause-my-subscription","title":"How can I pause & unpause my subscription?","publisher":"vendor","quote":"If you're not currently using the service and have the Unlimited Monthly plan, we recommend pausing your subscription.","supports":"who can pause"},{"id":"s13","url":"https://help.placeit.net/hc/en-us/articles/37827438337945-How-can-I-pause-unpause-my-subscription","title":"How can I pause & unpause my subscription?","publisher":"vendor","quote":"Keep in mind, your account will automatically reactivate after one billing cycle.","supports":"how long a pause lasts"},{"id":"s14","url":"https://help.placeit.net/hc/en-us/articles/37827438337945-How-can-I-pause-unpause-my-subscription","title":"How can I pause & unpause my subscription?","publisher":"vendor","quote":"You will see an option to pause your Placeit account.","supports":"where the pause option is"},{"id":"s15","url":"https://help.placeit.net/hc/en-us/articles/37827447715353-Cancel-a-Placeit-subscription","title":"Cancel a Placeit subscription","publisher":"vendor","quote":"It is essential that you download all of your Customized Products before you cancel your subscription.","supports":"download before cancelling"},{"id":"s16","url":"https://help.placeit.net/hc/en-us/articles/37827447715353-Cancel-a-Placeit-subscription","title":"Cancel a Placeit subscription","publisher":"vendor","quote":"We cannot guarantee the permanent storage of your Customized Products on our servers after cancellation.","supports":"storage after cancelling isn't guaranteed"},{"id":"s17","url":"https://help.placeit.net/hc/en-us/articles/37827447715353-Cancel-a-Placeit-subscription","title":"Cancel a Placeit subscription","publisher":"vendor","quote":"Your Envato account will not be deleted.","supports":"the Envato account stays"},{"id":"s18","url":"https://help.placeit.net/hc/en-us/articles/37827447715353-Cancel-a-Placeit-subscription","title":"Cancel a Placeit subscription","publisher":"vendor","quote":"You will retain access to all Customized Products you created prior to cancellation.","supports":"earlier products stay available"},{"id":"s19","url":"https://help.placeit.net/hc/en-us/articles/37827827286809-Can-I-still-use-the-downloaded-assets-even-after-canceling-my-subscription","title":"Can I still use the downloaded assets even after canceling my subscription?","publisher":"vendor","quote":"you get the permanent right to use it on any platform you want, even if you cancel your plan later.","supports":"usage rights after cancelling"},{"id":"s20","url":"https://help.placeit.net/hc/en-us/articles/37798504270105-Is-there-a-minimum-commitment-period","title":"Is there a minimum commitment period?","publisher":"vendor","quote":"Unless required, we don't send reminder emails before renewal.","supports":"no renewal reminders"},{"id":"s21","url":"https://help.placeit.net/hc/en-us/articles/37799548536217-How-can-I-delete-my-Placeit-account","title":"How can I delete my Placeit account?","publisher":"vendor","quote":"If you currently have a Placeit subscription, you'll need to cancel it before deleting your account.","supports":"cancel before deleting"},{"id":"s22","url":"https://help.placeit.net/hc/en-us/articles/37799548536217-How-can-I-delete-my-Placeit-account","title":"How can I delete my Placeit account?","publisher":"vendor","quote":"deleting your account will remove all your information from our servers, including your Purchases, Favorites, and Drafts.","supports":"what account deletion removes"},{"id":"s23","url":"https://help.placeit.net/hc/en-us/articles/37799548536217-How-can-I-delete-my-Placeit-account","title":"How can I delete my Placeit account?","publisher":"vendor","quote":"Deleting your Placeit account won't affect your Envato Account.","supports":"the Envato account is separate"},{"id":"s24","url":"https://help.placeit.net/hc/en-us/articles/51753287781273-Refunds-for-Placeit","title":"Refunds for Placeit","publisher":"vendor","quote":"Lodging a dispute with a payment agent (like PayPal) suspends your Placeit subscription and Envato account until the dispute is cancelled or resolved.","supports":"disputes suspend the account"},{"id":"s25","url":"https://help.placeit.net/hc/en-us/articles/37827447715353-Cancel-a-Placeit-subscription","title":"Cancel a Placeit subscription","publisher":"vendor","quote":"Please note that if you opt for a free month, it will take effect at the end of your current billing period—not right away.","supports":"when a free month starts"},{"id":"s26","url":"https://help.placeit.net/hc/en-us/articles/51753287781273-Refunds-for-Placeit","title":"Refunds for Placeit","publisher":"vendor","quote":"Every refund request is reviewed on its own merits.","supports":"refunds are case by case"},{"id":"s27","url":"https://help.placeit.net/hc/en-us/articles/37827438337945-How-can-I-pause-unpause-my-subscription","title":"How can I pause & unpause my subscription?","publisher":"vendor","quote":"Click the \"Resume my subscription\" button.","supports":"how to unpause"},{"id":"s28","url":"https://help.placeit.net/hc/en-us/articles/37798631644185-Coupons-Discounts","title":"Coupons & Discounts","publisher":"vendor","quote":"the annual subscription currently offers the best everyday value—you save 50% compared to the monthly plan.","supports":"annual billing costs less"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Placeit's help pages don't say whether a cancellation confirmation email is sent","Whether Placeit subscriptions can also be bought or cancelled through an app store isn't stated on Placeit's help pages"],"review":{"by":"stackcut-review","on":"2026-10-06","result":"fixed","notes":["Pause: removed 'skip one payment', which the help page doesn't say; it says the account reactivates after one billing cycle","Added the documented annual-plan saving (50% versus monthly)","Cancel steps, timing, refund exclusions, export warning and account deletion all match Placeit's help center; no app-store or reseller billing is documented","Placeit's help-center pages block automated re-checks, so every quote was confirmed by reading the live articles","Negotiation path placeit.cancel_flow_promotion independently re-checked against cited official sources on 2026-10-06; account eligibility and any specific offer remain unknown."]}},"negotiation":[{"id":"placeit.cancel_flow_promotion","route_id":"placeit--direct-web--r1","kind":"cancel_flow_offer","channel":"direct_web","method":"self_serve","applies_to":"Direct Placeit subscriptions; confirm account-specific eligibility before describing an offer as available.","market":null,"start_url":"https://placeit.net","contact_phone":null,"contact_email":null,"evidence":"documented","checked_on":"2026-10-06","seen_on":null,"source_ids":["s5","s25"],"terms":{"price":null,"currency":null,"billing_period":null,"discount_duration_months":null,"renewal_price":null,"new_commitment":null,"fees":null,"starts":"If a free month is offered and accepted, it starts at the end of the current billing period."},"how":["Open the account cancellation flow and inspect whether a promotion is shown. The documented flow may show an offer depending on current deals.","Stop before any step that could commit cancellation or accept changed terms; do not cancel solely to probe for an offer."],"unknowns":["Whether this account receives an offer","Exact offer amount and duration","Price after any promotion","Any new commitment or fees","Which step in the current account UI is the last reversible step"]}],"delete_account":{"url":"https://placeit.net/account","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/placeit","json":"https://stackcut.io/exits/placeit.json","evidence":{"packet_revision":"cbbe7671f17ee5bd7449f373879cecd8e9ba5f5b9478251511f0d0d1904960d2","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"placeit--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"placid","name":"Placid","category":"design_creative","website":"https://placid.app","domains":["placid.app"],"summary":"Cancel any time in your Placid account settings; access and credits last until the billing period ends, and a full refund can be requested in the first 30 days. Paddle is the merchant of record, so paddle.net can also cancel. Gotcha: only a project's Owner holds the subscription.","routes":[{"channel":"direct_web","applies_to":"Placid monthly or yearly subscriptions (Basic, Pro, Business, VIP)","who":"The project Owner, who manages the subscription and credits","method":"self_serve","start_url":null,"steps":[{"do":"Sign in to Placid and open your account settings","expect":null},{"do":"Cancel your subscription there before it renews","expect":null}],"confirm_by":null,"effective":"You keep access, and can use your remaining credits, until the end of the billing period you paid for","notice":"Cancel before the subscription renews (monthly plans renew on the monthly anniversary of the first purchase; yearly plans each year) to avoid the next period's fee","refund":"A full refund can be requested during the first 30 days of the subscription","fees":"No cancellation fee","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s21"]},{"channel":"reseller_or_partner","label":"Billed through Paddle","applies_to":"All Placid payments: Paddle.com is Placid's authorized reseller and merchant of record","who":"The buyer, identified by email or transaction details","method":"chat","start_url":"https://paddle.net","steps":[{"do":"Go to paddle.net and open the support chat, or follow the paddle.net link in an email you received from Paddle","expect":"a request for your email or transaction details"},{"do":"Give your email or transaction details so Paddle can find the subscription, then cancel it","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s9","s10","s11","s12"]}],"pay_less":[{"type":"downgrade","what":"Move to a smaller plan: the downgrade takes effect from the next billing period, and unused credits roll over up to the new plan's limit","evidence":"documented","source_ids":["s13","s14"]}],"export":[],"after_cancel":{"access_until":"The end of the billing period you paid for","data_kept":"Not stated: the privacy policy says personal data is kept while there's an ongoing legitimate business need","you_lose":["Remaining credits: they're only valid while you have an active subscription","Creative generation in projects you own, including shared ones: only project Owners need an active subscription"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["A charge from Paddle on a card statement can be for Placid: Paddle is Placid's merchant of record","Team members don't need their own subscription: the project Owner's plan and credits are what's billed","Project ownership can't be changed in the team settings; to transfer it, contact Placid support","Use up remaining credits before the billing period ends","There's no free plan, but the free trial needs no credit card"]},"sources":[{"id":"s1","url":"https://placid.app/terms-and-conditions","title":"Placid Terms and Conditions","publisher":"vendor","quote":"You can cancel your subscription at any time in your account settings, while still being able to access our service for as long as you paid for","supports":"where to cancel, and access until the paid period ends"},{"id":"s2","url":"https://placid.app/terms-and-conditions","title":"Placid Terms and Conditions","publisher":"vendor","quote":"You must cancel your subscription before it renews each month in order to avoid billing of the next month's subscription fees.","supports":"cancel before renewal (monthly)"},{"id":"s3","url":"https://placid.app/terms-and-conditions","title":"Placid Terms and Conditions","publisher":"vendor","quote":"your Placid subscription will continue year-to-year unless and until you cancel or we terminate it.","supports":"yearly plans renew"},{"id":"s4","url":"https://placid.app/terms-and-conditions","title":"Placid Terms and Conditions","publisher":"vendor","quote":"You can request a full refund during the first 30 days of your account's subscription.","supports":"the 30-day refund"},{"id":"s5","url":"https://placid.app/terms-and-conditions","title":"Placid Terms and Conditions","publisher":"vendor","quote":"There is no cancellation fee.","supports":"no cancellation fee"},{"id":"s6","url":"https://placid.app/help/how-do-placid-credits-work","title":"How do Placid credits work?","publisher":"vendor","quote":"If you cancel, you can use them up until the end of your billing period.","supports":"credits usable until the period ends"},{"id":"s7","url":"https://placid.app/help/how-to-share-projects-manage-teams-in-placid","title":"How to share projects & manage teams in Placid","publisher":"vendor","quote":"Management of subscription & credits","supports":"the Owner manages the subscription"},{"id":"s8","url":"https://placid.app/terms-and-conditions","title":"Placid Terms and Conditions","publisher":"vendor","quote":"your subscription will continue month-to-month unless and until you cancel or we terminate it.","supports":"monthly plans renew"},{"id":"s9","url":"https://placid.app/terms-and-conditions","title":"Placid Terms and Conditions","publisher":"vendor","quote":"Your payment is processed by our authorized reseller and Merchant of Record Paddle.com.","supports":"Paddle bills Placid subscriptions"},{"id":"s10","url":"https://www.paddle.com/about/why-has-paddle-charged-me","title":"Why has Paddle charged me?","publisher":"platform","quote":"If you'd like to cancel a subscription billed by Paddle, visit our support chat on paddle.net","supports":"cancelling through Paddle"},{"id":"s11","url":"https://www.paddle.com/about/why-has-paddle-charged-me","title":"Why has Paddle charged me?","publisher":"platform","quote":"You'll be asked for your email or transaction details to locate the subscription.","supports":"what Paddle asks for"},{"id":"s12","url":"https://www.paddle.com/about/why-has-paddle-charged-me","title":"Why has Paddle charged me?","publisher":"platform","quote":"look for the link to paddle.net in an email you have received from Paddle, which will automatically share your subscription order details","supports":"the paddle.net link in Paddle emails"},{"id":"s13","url":"https://placid.app/help/how-do-placid-credits-work","title":"How do Placid credits work?","publisher":"vendor","quote":"Downgrading your plan will take effect for your next billing period so you can keep using the credits you have already paid for.","supports":"when a downgrade takes effect"},{"id":"s14","url":"https://placid.app/help/how-do-placid-credits-work","title":"How do Placid credits work?","publisher":"vendor","quote":"Unused credits will roll over to the limit of your new plan.","supports":"credits roll over on downgrade"},{"id":"s15","url":"https://placid.app/help/how-do-placid-credits-work","title":"How do Placid credits work?","publisher":"vendor","quote":"Your credits are valid as long as you have an active subscription.","supports":"credits end with the subscription"},{"id":"s16","url":"https://placid.app/help/how-to-share-projects-manage-teams-in-placid","title":"How to share projects & manage teams in Placid","publisher":"vendor","quote":"Only project Owners need an active subscription to enable creative","supports":"only Owners need a subscription"},{"id":"s17","url":"https://placid.app/help/how-to-share-projects-manage-teams-in-placid","title":"How to share projects & manage teams in Placid","publisher":"vendor","quote":"There is no option to change the Owner of a project in the team","supports":"ownership can't be changed in the app"},{"id":"s18","url":"https://placid.app/privacy","title":"Placid Privacy Policy","publisher":"vendor","quote":"We retain your personal data where we have an ongoing legitimate business need to do so","supports":"data retention"},{"id":"s19","url":"https://placid.app/pricing","title":"Placid pricing","publisher":"vendor","quote":"You can sign up any time for a free trial, no credit card needed.","supports":"the free trial"},{"id":"s20","url":"https://www.paddle.com/about/why-has-paddle-charged-me","title":"Why has Paddle charged me?","publisher":"platform","quote":"If you're seeing a charge from Paddle on your bank or credit card statement, it is likely you have purchased or subscribed to a product","supports":"Paddle charges on statements"},{"id":"s21","url":"https://placid.app/terms-and-conditions","title":"Placid Terms and Conditions","publisher":"vendor","quote":"Monthly renewals occur on the month anniversary of your initial purchase date.","supports":"the monthly renewal date"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Placid doesn't document the exact menus or confirmation for cancelling: the Terms say only 'in your account settings'","No export of templates or generated images is documented, and what happens to templates and images after cancelling isn't stated","How long account data is kept after cancelling isn't stated (the privacy policy gives no period)","Whether Paddle-side cancellation ends access at once or at the period end isn't stated"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["Re-copied s1 so it is a verbatim fragment (the sentence continues 'in your latest billing period')","notice: monthly plans renew on the monthly anniversary of the first purchase","Everything else matched the Terms, help articles and Paddle's page; the cancel menus, export and data retention are still undocumented"]}},"stackcut":{"vendor_id":"placid","name":"Placid","recipes":[{"id":"image-templates","title":"Fixed-template image generation","best_year_one_net":748}]},"page":"https://stackcut.io/cancel/placid","json":"https://stackcut.io/exits/placid.json","evidence":{"packet_revision":"b6589fe62cbf51ae38a04480cfcb36988ef7ba484079b5c114e1d0b6cf4fa2b2","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"placid--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"placid--reseller-or-partner--r2","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"planetscale","name":"PlanetScale","category":"developer_tools","website":"https://planetscale.com","domains":["planetscale.com"],"summary":"There's no cancel button: billing is per database, so an admin deletes each database (Settings, Delete database), which ends its plan and prorates the fee; usage to that date is on the final invoice. Gotcha: deletion is permanent and also deletes backups, so export first. Enterprise: email notices@planetscale.com.","routes":[{"channel":"direct_web","applies_to":"Base plan databases (Postgres, Vitess, Neki) billed to the organization's card or ACH","who":"An Organization Administrator or Database Administrator","method":"self_serve","start_url":null,"steps":[{"do":"Export or back up anything you need first: deleting a database also deletes its backups","expect":null},{"do":"Open the database in the PlanetScale dashboard, go to its Settings page and scroll to the bottom","expect":"the red Delete database button"},{"do":"Click Delete database, enter the database name, then click Delete database to confirm","expect":null},{"do":"Repeat for every database in the organization (or run pscale database delete with the database name from the CLI)","expect":null},{"do":"Check the organization's billing page (available to administrators) for the final invoice","expect":null}],"confirm_by":"The database no longer appears, and the organization's billing page shows the final invoice","effective":"Immediately for each deleted database: its plan ends, the plan fee is prorated on the current invoice, and usage is charged through the deletion date","notice":null,"refund":"All fees are non-refundable and non-cancelable","fees":"Usage and overage fees are billed monthly in arrears; everything owed is due when you receive the final bill","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s25","s33"]},{"channel":"sales_contract","applies_to":"Enterprise plans, including those bought through AWS Marketplace","who":"The customer's PlanetScale organization administrators, with PlanetScale","method":"email","start_url":null,"steps":[{"do":"Email written notice that you're ending your Enterprise agreement to notices@planetscale.com, the address PlanetScale's Terms give for notices; check your order form for the term end and any renewal notice","expect":null},{"do":"If you need help, reach PlanetScale through the contact form or a support ticket","expect":null},{"do":"Delete the databases you no longer need (database Settings, Delete database)","expect":null}],"confirm_by":null,"effective":null,"notice":"In writing, by email to notices@planetscale.com. The term and any renewal notice are set in your Enterprise order form, which isn't public","refund":"All fees are non-refundable and non-cancelable","fees":null,"source_ids":["s30","s14","s15","s16","s12","s2","s3"]}],"pay_less":[{"type":"downgrade","what":"Resize to a smaller cluster: clusters are billed by instance size and prorated to the millisecond, and single-node Postgres starts at $5 a month","evidence":"documented","source_ids":["s17","s18"]},{"type":"downgrade","what":"Delete branches you don't need: each branch runs on its own cluster and is billed separately","evidence":"documented","source_ids":["s19"]}],"export":[{"data":"A Vitess database branch (schema and data)","how":"For a Vitess database, run pscale database dump with the database and branch name; it writes SQL (the default, mydumper-compatible), JSON or CSV","format":"SQL, JSON or CSV","limits":"Vitess only: the CLI doesn't offer dump for Postgres or Neki databases. Do it before deleting, which permanently removes all data and backups","source_ids":["s20","s27","s28","s7"]},{"data":"Postgres backups","how":"Backups run automatically and can be restored to a new branch; the default schedule keeps them 2 days","format":null,"limits":"Restoring creates a new branch inside PlanetScale; no download of a backup is documented. Backups are deleted with the database","source_ids":["s21","s29","s7"]}],"after_cancel":{"access_until":"Each database is gone as soon as you delete it","data_kept":"Deleting a database permanently removes all its data and backups, and PlanetScale is not obligated to keep customer content after the agreement ends","you_lose":["The database and all of its branches, data and backups (deletion can't be undone)","Connections: applications connected to the database are disconnected"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["There is no plan-level cancel: charges stop only when every database in the organization is deleted","Deleting is permanent and takes the backups with it: export the data first (pscale database dump works for Vitess databases only)","Only Organization Administrators and Database Administrators can delete databases","Usage up to the deletion date is still billed on the final invoice, monthly in arrears","There is no free plan to fall back to: every database needs a paid Base plan","Each organization is billed separately: check every organization you belong to","If you added Business support (priced through PlanetScale's sales team), ask PlanetScale to end it too: deleting databases isn't documented as ending it"]},"sources":[{"id":"s1","url":"https://planetscale.com/docs/billing","title":"Billing","publisher":"vendor","quote":"PlanetScale applies billing plans at the database level.","supports":"billing is per database"},{"id":"s2","url":"https://planetscale.com/docs/billing","title":"Billing","publisher":"vendor","quote":"Deleting a database will end its plan and prorate the plan fee on your current invoice.","supports":"what stops the charges"},{"id":"s3","url":"https://planetscale.com/docs/billing","title":"Billing","publisher":"vendor","quote":"You can delete a database from its settings page.","supports":"where to delete"},{"id":"s4","url":"https://planetscale.com/docs/postgres/settings","title":"Settings (PlanetScale Postgres)","publisher":"vendor","quote":"Only Organization Administrators and Database Administrators have permission to delete databases.","supports":"who can delete"},{"id":"s5","url":"https://planetscale.com/docs/postgres/settings","title":"Settings (PlanetScale Postgres)","publisher":"vendor","quote":"Click the red Delete database button","supports":"the delete button"},{"id":"s6","url":"https://planetscale.com/docs/postgres/settings","title":"Settings (PlanetScale Postgres)","publisher":"vendor","quote":"Enter the database name","supports":"the confirm step"},{"id":"s7","url":"https://planetscale.com/docs/postgres/settings","title":"Settings (PlanetScale Postgres)","publisher":"vendor","quote":"Remove all data and backups permanently","supports":"deleting removes backups"},{"id":"s8","url":"https://planetscale.com/docs/postgres/settings","title":"Settings (PlanetScale Postgres)","publisher":"vendor","quote":"Include usage charges in your final invoice through the deletion date","supports":"the final invoice"},{"id":"s9","url":"https://planetscale.com/docs/postgres/settings","title":"Settings (PlanetScale Postgres)","publisher":"vendor","quote":"Database deletion cannot be undone. Make sure you have proper backups and that no critical applications depend on this database before proceeding.","supports":"deletion is permanent"},{"id":"s10","url":"https://planetscale.com/docs/cli/database","title":"PlanetScale CLI: database","publisher":"vendor","quote":"Delete the specified database","supports":"deleting from the CLI"},{"id":"s11","url":"https://planetscale.com/legal/agreement","title":"PlanetScale Terms of Service","publisher":"vendor","quote":"usage and overage Fees for the Product will be due and payable monthly in arrears","supports":"usage is billed in arrears"},{"id":"s12","url":"https://planetscale.com/legal/agreement","title":"PlanetScale Terms of Service","publisher":"vendor","quote":"All Fees are non-refundable, non-cancelable, and exclusive of applicable taxes","supports":"no refunds"},{"id":"s13","url":"https://planetscale.com/legal/agreement","title":"PlanetScale Terms of Service","publisher":"vendor","quote":"all Fees owed by Customer to PlanetScale will immediately due upon Customer's receipt of the final bill","supports":"fees due on the final bill"},{"id":"s14","url":"https://planetscale.com/docs/planetscale-plans","title":"PlanetScale plans","publisher":"vendor","quote":"Optionally, purchase through AWS Marketplace.","supports":"Enterprise via AWS Marketplace"},{"id":"s15","url":"https://planetscale.com/docs/planetscale-plans","title":"PlanetScale plans","publisher":"vendor","quote":"You can fill out this form, and we'll be in touch.","supports":"contacting PlanetScale about Enterprise"},{"id":"s16","url":"https://planetscale.com/docs/support","title":"PlanetScale Support","publisher":"vendor","quote":"Access to support engineers via email and web ticketing","supports":"support channels"},{"id":"s17","url":"https://planetscale.com/docs/postgres/pricing","title":"PlanetScale Postgres pricing","publisher":"vendor","quote":"Clusters are billed based on the selected instance size and prorated to the millisecond.","supports":"resizing changes the bill"},{"id":"s18","url":"https://planetscale.com/docs/planetscale-plans","title":"PlanetScale plans","publisher":"vendor","quote":"Single-node Postgres databases are available starting at $5 per month.","supports":"the cheapest option"},{"id":"s19","url":"https://planetscale.com/docs/postgres/pricing","title":"PlanetScale Postgres pricing","publisher":"vendor","quote":"Each branch runs on its own dedicated cluster","supports":"branches are billed separately"},{"id":"s20","url":"https://planetscale.com/docs/cli/database","title":"PlanetScale CLI: database","publisher":"vendor","quote":"Backup and dump the specified database","supports":"exporting with the CLI"},{"id":"s21","url":"https://planetscale.com/docs/postgres/backups","title":"Back up and restore (PlanetScale Postgres)","publisher":"vendor","quote":"The default, included backup schedule retains backups for 2 days.","supports":"backup retention"},{"id":"s22","url":"https://planetscale.com/docs/planetscale-plans","title":"PlanetScale plans","publisher":"vendor","quote":"All databases require a paid subscription starting with our Base plan.","supports":"no free plan"},{"id":"s23","url":"https://planetscale.com/legal/agreement","title":"PlanetScale Terms of Service","publisher":"vendor","quote":"PlanetScale is not obligated to retain Customer Content following termination of this Agreement","supports":"no retention after termination"},{"id":"s24","url":"https://planetscale.com/legal/agreement","title":"PlanetScale Terms of Service","publisher":"vendor","quote":"Customer may export Customer Content in accordance with the Documentation","supports":"export is self-serve"},{"id":"s25","url":"https://planetscale.com/docs/billing","title":"Billing","publisher":"vendor","quote":"Each organization has its own billing page available for administrators","supports":"each organization is billed separately"},{"id":"s26","url":"https://planetscale.com/docs/postgres/pricing","title":"PlanetScale Postgres pricing","publisher":"vendor","quote":"There are no upfront commitments, and as you adjust your configuration or usage changes, pricing will automatically adjust from that point.","supports":"no commitment on the Base plan"},{"id":"s27","url":"https://planetscale.com/docs/cli/database","title":"PlanetScale CLI: database","publisher":"vendor","quote":"Backup and dump the specified database Vitess","supports":"pscale database dump is listed for Vitess only"},{"id":"s28","url":"https://planetscale.com/docs/cli/database","title":"PlanetScale CLI: database","publisher":"vendor","quote":"which supports SQL (default), JSON, and CSV formats","supports":"dump output formats"},{"id":"s29","url":"https://planetscale.com/docs/postgres/backups","title":"Back up and restore (PlanetScale Postgres)","publisher":"vendor","quote":"Click Restore to new branch","supports":"Postgres backups restore to a new branch inside PlanetScale"},{"id":"s30","url":"https://planetscale.com/legal/agreement","title":"PlanetScale Terms of Service","publisher":"vendor","quote":"All notices will be in writing and will be emailed (in the case of PlanetScale to notices@planetscale.com","supports":"how notice must be sent to PlanetScale"},{"id":"s31","url":"https://planetscale.com/docs/support","title":"PlanetScale Support","publisher":"vendor","quote":"Available as an upgrade for Base plans and included on Enterprise plans","supports":"Business support can be added to Base plans"},{"id":"s32","url":"https://planetscale.com/docs/support","title":"PlanetScale Support","publisher":"vendor","quote":"Contact our sales team for Business and Enterprise support pricing.","supports":"Business support is arranged with sales"},{"id":"s33","url":"https://planetscale.com/legal/agreement","title":"PlanetScale Terms of Service","publisher":"vendor","quote":"Customer will pay Fees by ACH or credit card","supports":"payment methods"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["How to delete a whole PlanetScale organization, and whether a card can be removed once no databases remain, is not documented on pages we read","Enterprise and AWS Marketplace terms (term length, renewal, notice) are set in order forms we could not read; the online Terms have no clause for ending the agreement for convenience","The delete steps quoted are from the Postgres settings page; Vitess and Neki databases are deleted from their settings pages too, per the billing page, but their exact screens were not read","Which database engines pscale database dump supports, and its output formats, could not be quoted; exporting Postgres data out of PlanetScale is not documented on pages we read"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Export: pscale database dump is Vitess-only per the CLI table; Postgres and Neki users can't use it","Postgres backups: restores stay inside PlanetScale as a new branch; no download documented","Enterprise route: written notice by email to notices@planetscale.com (the Terms' notice clause); method set to email","Tip added: Business support is bought through sales, so ask PlanetScale to end it too","Added a source for ACH or card payment; all 26 original quotes re-checked and found"]}},"stackcut":{"vendor_id":"planetscale","name":"PlanetScale","recipes":[{"id":"replace-planetscale","title":"Managed postgres","best_year_one_net":10}]},"page":"https://stackcut.io/cancel/planetscale","json":"https://stackcut.io/exits/planetscale.json","evidence":{"packet_revision":"59d3f0a654ad3df74ad24427362951273e3b5bb0938aeac6fe24645dd3a83875","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"planetscale--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"planetscale--sales-contract--r2","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"plausible","name":"Plausible Analytics","category":"marketing_sales","website":"https://plausible.io","domains":["plausible.io"],"summary":"The team Owner or a Billing user opens Account Settings, Subscription, Cancel plan; plans renew automatically and fees aren't refunded. Stats stay visible until the paid period ends, then the dashboard locks; collection stops a month later and Plausible may delete data (emailing first). Export from Site Settings first.","routes":[{"channel":"direct_web","applies_to":"Plausible Analytics subscriptions (Starter, Growth, Business), monthly or yearly","who":"The team Owner, or a user with the Billing role","method":"self_serve","start_url":null,"steps":[{"do":"Log in, click your account name in the top right menu, then Account Settings","expect":"Subscription"},{"do":"Go to the Subscription section and click Cancel plan","expect":null}],"confirm_by":null,"effective":"At the end of the current billing cycle: stats keep being counted with full dashboard access until then, and then the dashboard is locked","notice":"None: plans renew automatically, monthly or yearly, so cancel before the renewal date","refund":"None: Plausible's terms say fees paid are non-refundable","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s22","s23","s24"]}],"pay_less":[{"type":"downgrade","what":"Change plan instead: Account Settings, Subscription, Change plan, then pick a plan, tier and billing frequency; the preview shows a pro-rated amount for the rest of the cycle","evidence":"documented","source_ids":["s7","s8"]},{"type":"annual_billing","what":"Yearly billing saves 2 months","evidence":"documented","source_ids":["s9"]},{"type":"student_or_nonprofit","what":"Nonprofits, educational institutions and open-source projects get 15% off a Business plan with annual billing; contact Plausible for a discount code","evidence":"documented","source_ids":["s10","s11"]}],"export":[{"data":"The site's collected stats","how":"In Site Settings, open Imports & Exports and click Export to CSV in the Export Data panel; Plausible emails you when it's ready. This still works on a locked site after cancelling; dashboard exports and the Stats API don't","format":"CSV","limits":"Download within 24 hours of the ready email. After the paid period ends, Plausible may delete sites and stats; it emails before the deletion date, and deleted data can't be recovered","source_ids":["s12","s13","s14","s15","s25","s26","s27"]}],"after_cancel":{"access_until":"The end of the paid billing period; after that the dashboard is locked, though you can still log in and open account and site settings","data_kept":"One month after the dashboard locks, Plausible stops collecting data. Once the paid period ends it may delete your sites and stats, emailing you before it does; resubscribing before then unlocks the dashboards with your historical stats","you_lose":["Viewing your stats once the dashboard locks","Data collection, one month after the lock","Sites and stats, if Plausible deletes them after the paid period (it emails first)"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Only the team Owner or a user with the Billing role can manage the subscription","To delete an account or team, cancel any active subscription first; deleting the account removes all sites and stats, and a sole team owner must add another owner or delete the team","Export data from site settings before the deletion date in Plausible's email","Resubscribing from the Subscription section unlocks dashboards and restarts data collection immediately","The 30-day free trial needs no credit card"]},"sources":[{"id":"s1","url":"https://plausible.io/docs/cancel-subscription","title":"Cancel your subscription plan","publisher":"vendor","quote":"Log in to your Plausible account. In the top right menu, click your account name → Account Settings. Go to the Subscription section and click Cancel plan.","supports":"the cancel steps"},{"id":"s2","url":"https://plausible.io/docs/cancel-subscription","title":"Cancel your subscription plan","publisher":"vendor","quote":"Your stats keep being counted and you have full access to your dashboard.","supports":"access until the paid period ends"},{"id":"s3","url":"https://plausible.io/docs/cancel-subscription","title":"Cancel your subscription plan","publisher":"vendor","quote":"Your dashboard is locked. You can still log in, access your account settings and site settings, but you cannot view your stats.","supports":"what happens after the period ends"},{"id":"s4","url":"https://plausible.io/docs/users-roles","title":"Users and roles","publisher":"vendor","quote":"Owner can manage the team, sites, their own API keys, 2FA enforcement, SSO and the subscription.","supports":"the Owner can cancel"},{"id":"s5","url":"https://plausible.io/docs/users-roles","title":"Users and roles","publisher":"vendor","quote":"Billing can manage the subscription, payments, invoices and their own API keys","supports":"the Billing role can cancel"},{"id":"s6","url":"https://plausible.io/docs/cancel-subscription","title":"Cancel your subscription plan","publisher":"vendor","quote":"One month after locking, Plausible stops collecting data.","supports":"when data collection stops"},{"id":"s7","url":"https://plausible.io/docs/change-plan","title":"Change plan","publisher":"vendor","quote":"In the top right menu, click your account name → Account Settings. Go to the Subscription section and click the Change plan button.","supports":"where plan changes start"},{"id":"s8","url":"https://plausible.io/docs/change-plan","title":"Change plan","publisher":"vendor","quote":"a pro-rated amount reflecting what you've already paid and the time remaining on your current cycle","supports":"plan changes are pro-rated"},{"id":"s9","url":"https://plausible.io/docs/subscription-plans","title":"Subscription plans","publisher":"vendor","quote":"Save 2 months by choosing yearly billing.","supports":"the yearly discount"},{"id":"s10","url":"https://plausible.io/docs/nonprofit-and-education-pricing","title":"Nonprofit and education pricing","publisher":"vendor","quote":"Our 15% discount is available only to nonprofits, educational institutions and open-source projects choosing a Business plan with annual billing.","supports":"the nonprofit and education discount"},{"id":"s11","url":"https://plausible.io/docs/nonprofit-and-education-pricing","title":"Nonprofit and education pricing","publisher":"vendor","quote":"We'll send you a discount code to use at checkout.","supports":"how the discount is applied"},{"id":"s12","url":"https://plausible.io/docs/cancel-subscription","title":"Cancel your subscription plan","publisher":"vendor","quote":"export your collected data at any time from the site settings of any locked site","supports":"exporting after cancelling"},{"id":"s13","url":"https://plausible.io/docs/cancel-subscription","title":"Cancel your subscription plan","publisher":"vendor","quote":"Data retention limits apply to active subscriptions only. Once you cancel and your paid period ends, we may delete your sites and stats.","supports":"data may be deleted after the paid period"},{"id":"s14","url":"https://plausible.io/docs/cancel-subscription","title":"Cancel your subscription plan","publisher":"vendor","quote":"We'll email you before that happens so you have time to export your data or resubscribe.","supports":"an email comes before deletion"},{"id":"s15","url":"https://plausible.io/docs/cancel-subscription","title":"Cancel your subscription plan","publisher":"vendor","quote":"Deleted data cannot be recovered, so if you're coming back, resubscribe or export your data before the deletion date in our email.","supports":"deletion is permanent"},{"id":"s16","url":"https://plausible.io/docs/cancel-subscription","title":"Cancel your subscription plan","publisher":"vendor","quote":"If you resubscribe before your data is deleted, your historical stats will still be there.","supports":"resubscribing keeps history"},{"id":"s17","url":"https://plausible.io/docs/cancel-subscription","title":"Cancel your subscription plan","publisher":"vendor","quote":"Your dashboards unlock automatically and data collection resumes immediately.","supports":"what resubscribing does"},{"id":"s18","url":"https://plausible.io/docs/cancel-subscription","title":"Cancel your subscription plan","publisher":"vendor","quote":"To delete your entire account or team, you'll first need to cancel any active subscription.","supports":"cancel before deleting"},{"id":"s19","url":"https://plausible.io/docs/delete-account","title":"Delete account","publisher":"vendor","quote":"Deleting your account removes all the sites and stats you've collected.","supports":"what account deletion removes"},{"id":"s20","url":"https://plausible.io/docs/delete-account","title":"Delete account","publisher":"vendor","quote":"add another owner to your team or delete the team altogether","supports":"a sole owner must hand over or delete the team"},{"id":"s21","url":"https://plausible.io/docs/subscription-plans","title":"Subscription plans","publisher":"vendor","quote":"30-day free trial, no credit card required","supports":"the trial needs no card"},{"id":"s22","url":"https://plausible.io/terms","title":"Terms of Service","publisher":"vendor","quote":"Fees paid hereunder are non-refundable.","supports":"no refunds"},{"id":"s23","url":"https://plausible.io/terms","title":"Terms of Service","publisher":"vendor","quote":"If you cancel the service before the end of your current paid period, your cancellation will take effect at the end of the current billing cycle.","supports":"cancelling takes effect at the end of the billing cycle"},{"id":"s24","url":"https://plausible.io/docs/change-plan","title":"Change plan","publisher":"vendor","quote":"Your subscription renews automatically and you can change or cancel at any time.","supports":"plans renew automatically"},{"id":"s25","url":"https://plausible.io/docs/export-stats","title":"Export stats","publisher":"vendor","quote":"In the Imports & Exports section, find the Export Data panel and click on the Export to CSV button","supports":"where the site-settings export is"},{"id":"s26","url":"https://plausible.io/docs/export-stats","title":"Export stats","publisher":"vendor","quote":"Your export will be queued and we'll email you when it's ready for download. You'll have 24 hours to download the data after the export is ready","supports":"the export is emailed and must be downloaded within 24 hours"},{"id":"s27","url":"https://plausible.io/docs/export-stats","title":"Export stats","publisher":"vendor","quote":"Dashboard exports and the Stats API are unavailable without an active trial or subscription.","supports":"only the site-settings export works after the plan lapses"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Enterprise plans are custom and not self-serve; how to end one is not documented","Whether the cancel flow asks for a reason, shows an offer or sends a confirmation email is not documented"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Refund: fees are non-refundable, per the Terms (s22)","Notice and effective: plans renew automatically; cancelling takes effect at the end of the billing cycle (s24, s23)","Export: Imports & Exports, Export to CSV, emailed, 24 hours to download; dashboard export and Stats API stop with the plan (s25-s27)","s7 re-copied to cover the Change plan button; summary now says plans auto-renew and aren't refunded","Refund, renewal and export-format gaps confirmed on plausible.io/terms and docs/export-stats; level set to docs"]}},"stackcut":{"vendor_id":"plausible","name":"Plausible Analytics","recipes":[{"id":"basic-web-analytics","title":"Basic website and conversion analytics","best_year_one_net":58}]},"page":"https://stackcut.io/cancel/plausible","json":"https://stackcut.io/exits/plausible.json","evidence":{"packet_revision":"7e8d1b881abab5a4f7e0403ce76407891e2d096f26d8ba2823830aa0f6e9bf20","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"plausible--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"playstation_plus","name":"PlayStation Plus","category":"gaming","website":"https://www.playstation.com/en-us/ps-plus/","domains":["playstation.com"],"summary":"Cancel in PlayStation Account Management (Subscription, then Cancel Subscription), on a PS5 or PS4, or in the PlayStation App. Benefits last until the next payment date. Refunds only within 14 days of the initial purchase (a free trial counts toward them); monthly games stop working once PS Plus ends.","routes":[{"channel":"direct_web","applies_to":"PlayStation Plus (Essential, Extra or Premium) bought through PlayStation","who":"The account holder, signed in to the account for PlayStation","method":"self_serve","start_url":"https://www.playstation.com/acct/management","steps":[{"do":"Sign in to Account Management","expect":"Subscription"},{"do":"Select Subscription from the menu on the left of the screen","expect":"Cancel Subscription"},{"do":"Select Cancel Subscription next to PlayStation Plus","expect":"Reactivate Subscription"}],"confirm_by":"The subscription now offers Reactivate Subscription, which keeps it active if chosen before the next payment date","effective":"You keep all PlayStation Plus benefits until the end of the period you already paid for; the subscription is deactivated from the next payment date","notice":null,"refund":"You can cancel and request a refund within 14 days of your initial purchase, even after using it, but the refund may be reduced pro-rata. If you started with a free trial, the 14 days start when you sign up for the trial and include the trial days. After that, cancelling only stops future payments: no refund for payments already made. To get the refund, contact PlayStation Support or use the refund support page (in some cases, Transaction History in account management); it may show as a refund to your PlayStation wallet minus a charge for the time used.","fees":null,"source_ids":["p1","p4","p5","p9","p13","p14","p15","p16","p21","p22","p23"]},{"channel":"direct_app","label":"On a PS5 or PS4","applies_to":"PlayStation Plus bought through PlayStation, cancelled on a PS5 or PS4 console","who":"The account holder, signed in on the console","method":"self_serve","start_url":null,"steps":[{"do":"On PS5, go to Settings, then Users and Accounts, then Account, then Payment and Subscriptions, then Subscriptions, then PlayStation Plus","expect":"Cancel Subscription"},{"do":"Select Cancel Subscription","expect":null},{"do":"On PS4 instead, go to PlayStation Plus, then Manage Membership, then Subscription, and select Cancel Subscription","expect":null}],"confirm_by":"The subscription now offers Reactivate Subscription until the next payment date","effective":"You keep all PlayStation Plus benefits until the end of the period you already paid for; the subscription is deactivated from the next payment date","notice":null,"refund":"Same PlayStation Store policy: refund on request within 14 days of the initial purchase (a free trial counts toward the 14 days), possibly reduced pro-rata; otherwise none for payments already made","fees":null,"source_ids":["p2","p3","p4","p5","p9","p13","p14","p15","p21"]},{"channel":"direct_app","label":"In the PlayStation App","applies_to":"PlayStation Plus bought through PlayStation, cancelled in the PlayStation App on a phone","who":"The account holder, signed in to the PlayStation App","method":"self_serve","start_url":null,"steps":[{"do":"Select the PlayStation Store icon at the bottom of the screen","expect":null},{"do":"Select the menu icon at the top right and choose Subscriptions Management","expect":"Cancel"},{"do":"Select Cancel below PlayStation Plus","expect":"Reactivate Subscription"}],"confirm_by":"The subscription now offers Reactivate Subscription until the next payment date","effective":"The subscription is deactivated from the next payment date; benefits continue until then","notice":null,"refund":"Same PlayStation Store policy: refund on request within 14 days of the initial purchase (a free trial counts toward the 14 days), possibly reduced pro-rata; otherwise none for payments already made","fees":null,"source_ids":["p9","p10","p11","p12","p13","p15","p21"]}],"pay_less":[{"type":"downgrade","what":"Move from PS Plus Premium or Extra to a lower tier in Subscriptions Management; the lower plan starts after the next payment date","evidence":"documented","source_ids":["p17","p18"]}],"export":[{"data":"Game saves kept in PS Plus cloud storage","how":"On PS5, go to Settings, then Saved Data and Game/App Settings, choose Saved Data (PS5) or Saved Data (PS4), then Download or Delete from Cloud Storage, and download the saves to console storage","format":null,"limits":"Online storage is one of the benefits you lose when PS Plus ends","source_ids":["p6","p19"]}],"after_cancel":{"access_until":"The end of the period you already paid for (the next payment date)","data_kept":null,"you_lose":["Monthly games and other content downloaded at no cost with the subscription","Online storage for saved data","Online multiplayer in most games you bought"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Redeemed PS Plus packs and avatars, and games bought at PS Plus discounts, stay yours after it ends","The same Subscription page also cancels GTA+, EA Play, Ubisoft+ Classics and other subscriptions bought through PlayStation","To change your mind, select Reactivate Subscription before the next payment date","Download cloud saves to the console before PS Plus ends"]},"sources":[{"id":"p1","url":"https://www.playstation.com/en-us/support/subscriptions/cancel-playstation-plus/","title":"How to cancel PlayStation Plus","publisher":"vendor","quote":"Sign in to Account Management. Select Subscription from the menu on the left of the screen. Select Cancel Subscription next to PlayStation Plus.","supports":"the web steps"},{"id":"p2","url":"https://www.playstation.com/en-us/support/subscriptions/cancel-playstation-plus/","title":"How to cancel PlayStation Plus","publisher":"vendor","quote":"Go to Settings > Users and Accounts. Select Account > Payment and Subscriptions > Subscriptions > PlayStation Plus. Select Cancel Subscription.","supports":"the PS5 steps"},{"id":"p3","url":"https://www.playstation.com/en-us/support/subscriptions/cancel-playstation-plus/","title":"How to cancel PlayStation Plus","publisher":"vendor","quote":"Go to PlayStation Plus > Manage Membership > Subscription. Select Cancel Subscription.","supports":"the PS4 steps"},{"id":"p4","url":"https://www.playstation.com/en-us/support/subscriptions/cancel-playstation-plus/","title":"How to cancel PlayStation Plus","publisher":"vendor","quote":"If you would like to keep your subscription, you can select Reactivate Subscription before the next payment date of the current subscription to keep it active.","supports":"how to confirm, and how to undo"},{"id":"p5","url":"https://www.playstation.com/en-us/support/subscriptions/cancel-playstation-plus/","title":"How to cancel PlayStation Plus","publisher":"vendor","quote":"you will continue to have access to all of your PlayStation Plus subscription benefits until the end of any previously purchased subscription payment period.","supports":"when access ends"},{"id":"p6","url":"https://www.playstation.com/en-us/support/subscriptions/cancel-playstation-plus/","title":"How to cancel PlayStation Plus","publisher":"vendor","quote":"Once your PlayStation Plus subscription ends you will lose access to all PlayStation Plus benefits such as monthly games, online storage and online multiplayer.","supports":"what you lose"},{"id":"p7","url":"https://www.playstation.com/en-us/support/subscriptions/cancel-playstation-plus/","title":"How to cancel PlayStation Plus","publisher":"vendor","quote":"redeemed PlayStation Plus packs and avatars, and PlayStation Plus discounted purchases are yours to keep.","supports":"what you keep"},{"id":"p8","url":"https://www.playstation.com/en-us/support/subscriptions/cancel-playstation-plus/","title":"How to cancel PlayStation Plus","publisher":"vendor","quote":"content you previously downloaded at no cost as part of the subscription (such as monthly games) will no longer be available.","supports":"monthly games stop working"},{"id":"p9","url":"https://www.playstation.com/en-us/support/store/cancel-ps-store-subscription/","title":"How to manage subscriptions on PlayStation","publisher":"vendor","quote":"Once you cancel your subscription, it'll be deactivated starting from the next payment date.","supports":"when it takes effect"},{"id":"p10","url":"https://www.playstation.com/en-us/support/store/cancel-ps-store-subscription/","title":"How to manage subscriptions on PlayStation","publisher":"vendor","quote":"Select the PlayStation Store icon at the bottom of the screen. Select the menu icon from the top right of the screen and choose Subscriptions Management.","supports":"the PlayStation App steps"},{"id":"p11","url":"https://www.playstation.com/en-us/support/store/cancel-ps-store-subscription/","title":"How to manage subscriptions on PlayStation","publisher":"vendor","quote":"Select Cancel below the subscription you'd like to cancel. If you'd like to keep your subscription, select Reactivate Subscription to keep it active.","supports":"the final app step"},{"id":"p12","url":"https://www.playstation.com/en-us/support/store/cancel-ps-store-subscription/","title":"How to manage subscriptions on PlayStation","publisher":"vendor","quote":"You can cancel PlayStation Plus (PS Plus), GTA+, EA Play, Ubisoft+ Classics, and other subscriptions on your PS5 console, PS4 console, in the PS App (mobile), or on the web.","supports":"the channels, and other subscriptions on the same page"},{"id":"p13","url":"https://www.playstation.com/en-us/legal/playstation-store-cancellation-policy/","title":"PlayStation Store cancellation policy (US)","publisher":"vendor","quote":"You can cancel your purchase of a subscription and request a refund within 14 days from the initial transaction date, even after you start using the subscription.","supports":"the 14-day refund window"},{"id":"p14","url":"https://www.playstation.com/en-us/legal/playstation-store-cancellation-policy/","title":"PlayStation Store cancellation policy (US)","publisher":"vendor","quote":"The refund may be reduced pro-rata to reflect the use you've had of the service.","supports":"pro-rata reduction"},{"id":"p15","url":"https://www.playstation.com/en-us/legal/playstation-store-cancellation-policy/","title":"PlayStation Store cancellation policy (US)","publisher":"vendor","quote":"This will stop future subscription fees being taken, but you will not receive a refund for payments already made.","supports":"no refund after the 14 days"},{"id":"p16","url":"https://www.playstation.com/en-us/legal/playstation-store-cancellation-policy/","title":"PlayStation Store cancellation policy (US)","publisher":"vendor","quote":"In some cases, you may also be able to request a refund for certain purchases by going to your Transaction History in account management.","supports":"where to request a refund"},{"id":"p17","url":"https://www.playstation.com/en-us/ps-plus/","title":"PlayStation Plus (FAQ)","publisher":"vendor","quote":"How can I downgrade my PlayStation Plus membership from PS Plus Premium or PS Plus Extra to a plan with fewer benefits?","supports":"downgrading is possible"},{"id":"p18","url":"https://www.playstation.com/en-us/ps-plus/","title":"PlayStation Plus (FAQ)","publisher":"vendor","quote":"Your membership will continue on a lower tier plan after the next payment date.","supports":"when a downgrade applies"},{"id":"p19","url":"https://www.playstation.com/en-us/support/subscriptions/ps5-ps-plus-cloud-storage/","title":"PlayStation Plus cloud storage for PS5 consoles","publisher":"vendor","quote":"Select Download or Delete from Cloud Storage, and then go to the Download to console storage tab.","supports":"how to download cloud saves"},{"id":"p20","url":"https://www.playstation.com/en-us/ps-plus/","title":"PlayStation Plus (FAQ)","publisher":"vendor","quote":"For the majority of games that you have purchased on disc or downloaded from PlayStation Store, you need a PlayStation Plus membership plan to play online.","supports":"online play needs PS Plus"},{"id":"p21","url":"https://www.playstation.com/en-us/legal/playstation-store-cancellation-policy/","title":"PlayStation Store cancellation policy (US)","publisher":"vendor","quote":"the 14-day cancellation period will commence on the day we accept your order of the free trial and the duration of the free trial will be included","supports":"a free trial counts toward the 14-day refund window"},{"id":"p22","url":"https://www.playstation.com/en-us/legal/playstation-store-cancellation-policy/","title":"PlayStation Store cancellation policy (US)","publisher":"vendor","quote":"If you would like to request a refund, please contact PlayStation Support or visit our refund support page.","supports":"how to request the refund"},{"id":"p23","url":"https://www.playstation.com/en-us/legal/playstation-store-cancellation-policy/","title":"PlayStation Store cancellation policy (US)","publisher":"vendor","quote":"a refund to your wallet of the full amount originally paid and then a debit of a charge for the period of the service you received.","supports":"the refund may show as a wallet refund minus a charge for the time used"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["How long PlayStation keeps saves in cloud storage after PS Plus ends is not stated on the pages we read","Plan prices on playstation.com couldn't be read, so the savings from a lower tier or a 12-month plan aren't confirmed","No PlayStation page we read documents PS Plus billed by a third party"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Refund window now runs from the initial purchase and a free trial counts toward the 14 days, not 'the first charge'; routes and summary (p21)","Web route refund now says how to request it and that it may come back as a wallet refund (p22, p23)"]}},"delete_account":{"url":"https://www.playstation.com/en-us/support/account/close-account-for-psn/","difficulty":"hard","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/playstation_plus","json":"https://stackcut.io/exits/playstation_plus.json","localized":[{"language":"de","market":"DE","title":"PlayStation Plus kündigen","page":"https://stackcut.io/de/cancel/playstation_plus","checked_on":"2026-10-05"},{"language":"nl","market":"NL","title":"PlayStation Plus opzeggen","page":"https://stackcut.io/nl/cancel/playstation_plus","checked_on":"2026-10-05"}],"evidence":{"packet_revision":"8e16c56ecf528ac57925b01cfc8631601af6fffbfab3e6c722dc9a45d25f4466","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"playstation-plus--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"playstation-plus--direct-app--r2","channel":"direct_app","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"playstation-plus--direct-app--r3","channel":"direct_app","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"plex","name":"Plex","category":"streaming_video","website":"https://www.plex.tv","domains":["plex.tv"],"summary":"Cancel future renewal of Plex Pass or Remote Watch Pass on your Plex account's Subscriptions page. A Remote Watch Pass started in the iPhone or iPad app is billed by Apple, so cancel it in Apple's subscription settings. A lifetime Plex Pass is a one-time payment with nothing to renew.","routes":[{"channel":"direct_web","label":"Plex Pass or Remote Watch Pass, billed by Plex","applies_to":"Monthly and yearly Plex Pass and Remote Watch Pass subscriptions bought from Plex","who":"The account holder, signed in to their Plex account","method":"self_serve","start_url":"https://www.plex.tv/plans/","steps":[{"do":"Sign in to your Plex account","expect":null},{"do":"Go to your account's Subscriptions page","expect":null},{"do":"Cancel future renewal of the subscription","expect":null}],"confirm_by":null,"effective":"Plex describes a cancelled Remote Watch Pass as left to expire, which implies access runs to the end of the paid period; the exact end of access isn't stated","notice":"None stated; Plex says you can cancel future renewal of a recurring subscription at any time","refund":null,"fees":null,"source_ids":["s1","s2","s9"]},{"channel":"apple_app_store","label":"Remote Watch Pass billed by Apple","applies_to":"Remote Watch Pass started in the Plex mobile app and billed through the App Store","who":"The Apple Account holder who started the subscription","method":"platform_settings","start_url":"https://support.apple.com/en-us/118428","steps":[{"do":"On iPhone or iPad, open Settings and tap your name, then tap Subscriptions","expect":null},{"do":"Tap the Plex subscription, then tap Cancel Subscription (you might need to scroll down)","expect":null},{"do":"On a Mac, open the App Store, click your name at the bottom of the sidebar, click your name again, then Subscriptions, select the subscription and click Cancel Subscription","expect":null}],"confirm_by":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled","effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s3","s10","s4","s5","s11","s6"]}],"pay_less":[{"type":"free_plan","what":"Plex is free to download and use for streaming your own media to devices on your local network; a paid pass is needed for features like remote streaming","evidence":"documented","seen":null,"source_ids":["s12","s13"]},{"type":"downgrade","what":"If you only need to stream your own media away from home, Remote Watch Pass covers just remote streaming of personal content from a Plex Media Server you can access, at a regular list price of $2.99/month or $29.99/year","evidence":"documented","seen":null,"source_ids":["s13","s15","s16"]},{"type":"annual_billing","what":"Remote Watch Pass costs $29.99/year at its regular list price versus $2.99/month; Plex Pass is also sold as a yearly plan or a one-time lifetime payment, with the same features on every term","evidence":"documented","seen":null,"source_ids":["s15","s16","s17","s18"]}],"export":[{"data":"A copy of the personal data associated with your Plex account","how":"Submit a data access request through Plex's \"Your Plex Privacy Rights\" process from the email address on your account; Plex verifies your identity first","format":null,"limits":"Requests from account holders must come from the account's email address","source_ids":["s19","s20"]}],"after_cancel":{"access_until":null,"data_kept":null,"you_lose":["Remote streaming of your personal media, if no pass remains (local-network streaming stays free)"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["A lifetime Plex Pass is a one-time payment, so there is no renewal to cancel","A Remote Watch Pass billed by the App Store is cancelled in Apple's settings, not on the Plex Subscriptions page","To move from Remote Watch Pass to Plex Pass, Plex says to cancel renewal, let the Remote Watch Pass expire, then start a new Plex Pass","Deleting your Plex account through the privacy request is a full deletion of the account, which can no longer be accessed; cancel renewal instead if you only want to stop charges","For billing questions, Plex's support site links to Contact Billing Support"]},"sources":[{"id":"s1","url":"https://www.plex.tv/plans/","title":"Plex plans","publisher":"vendor","quote":"You can cancel future renewals at any time. Go to your account Subscriptions page to make any changes to your subscription.","supports":"where to cancel renewal of Plex Pass and Remote Watch Pass"},{"id":"s2","url":"https://www.plex.tv/plans/","title":"Plex plans","publisher":"vendor","quote":"You can cancel future renewal of a recurring subscription at any time.","supports":"cancelling renewal at any time, with no notice period stated"},{"id":"s3","url":"https://www.plex.tv/plans/","title":"Plex plans","publisher":"vendor","quote":"to start a Remote Watch Pass billed through the App Store, while signed in to the same Apple ID","supports":"Remote Watch Pass can be billed through the App Store"},{"id":"s10","url":"https://www.plex.tv/plans/","title":"Plex plans","publisher":"vendor","quote":"Start your Remote Watch Pass subscription through our mobile app.","supports":"Remote Watch Pass is sold in the mobile app"},{"id":"s4","url":"https://support.apple.com/en-us/118428","title":"Cancel your subscriptions","publisher":"platform","quote":"In Settings, tap your name.","supports":"the Apple path to subscriptions on iPhone or iPad"},{"id":"s5","url":"https://support.apple.com/en-us/118428","title":"Cancel your subscriptions","publisher":"platform","quote":"Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button.","supports":"the Apple button that cancels the subscription"},{"id":"s11","url":"https://support.apple.com/en-us/118428","title":"Cancel your subscriptions","publisher":"platform","quote":"In the App Store, click your name at the bottom of the sidebar.","supports":"the Apple path on a Mac"},{"id":"s6","url":"https://support.apple.com/en-us/118428","title":"Cancel your subscriptions","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to tell the subscription is cancelled"},{"id":"s9","url":"https://www.plex.tv/plans/","title":"Plex plans","publisher":"vendor","quote":"Users wishing to upgrade like this can cancel renewal of an existing Remote Watch Pass subscription, allow it to expire, and then start a new, full Plex Pass subscription.","supports":"a cancelled Remote Watch Pass runs until it expires; switching to Plex Pass"},{"id":"s12","url":"https://www.plex.tv/plans/","title":"Plex plans","publisher":"vendor","quote":"It's totally free to download the Plex software, set up your server, and start streaming to any device on your local network.","supports":"free local-network streaming"},{"id":"s13","url":"https://www.plex.tv/plans/","title":"Plex plans","publisher":"vendor","quote":"This allows streaming personal content remotely from any Plex Media Server to which you have access.","supports":"what Remote Watch Pass covers"},{"id":"s15","url":"https://www.plex.tv/plans/","title":"Plex plans","publisher":"vendor","quote":"Following this date it will renew at the regular list price of $2.99/month.","supports":"Remote Watch Pass monthly list price"},{"id":"s16","url":"https://www.plex.tv/plans/","title":"Plex plans","publisher":"vendor","quote":"Following this date it will renew at the regular list price of $29.99/year.","supports":"Remote Watch Pass yearly list price"},{"id":"s17","url":"https://www.plex.tv/plans/","title":"Plex plans","publisher":"vendor","quote":"It's available as a recurring monthly or yearly plan, as well as a one-time lifetime payment.","supports":"Plex Pass terms, including the one-time lifetime payment"},{"id":"s18","url":"https://www.plex.tv/plans/","title":"Plex plans","publisher":"vendor","quote":"All the features and functionality of Plex Pass are the same regardless of subscription term (monthly/yearly/lifetime).","supports":"same features on every Plex Pass term"},{"id":"s19","url":"https://www.plex.tv/about/privacy-legal/","title":"Plex privacy policy","publisher":"vendor","quote":"After verifying your identity, Plex will provide you with a copy of Personal Data associated with your account.","supports":"personal data copy on request"},{"id":"s20","url":"https://www.plex.tv/about/privacy-legal/","title":"Plex privacy policy","publisher":"vendor","quote":"If you do have an account, we will require you to submit your request from the email address associated with your account.","supports":"requests must come from the account email"},{"id":"s7","url":"https://www.plex.tv/about/privacy-legal/","title":"Plex privacy policy","publisher":"vendor","quote":"Keep in mind that this option will result in the full deletion of your Plex account itself","supports":"account deletion is a separate, full deletion of the account"},{"id":"s8","url":"https://www.plex.tv/about/privacy-legal/","title":"Plex privacy policy","publisher":"vendor","quote":"The account will no longer be accessible once you do so.","supports":"a deleted account can't be accessed"},{"id":"s21","url":"https://support.plex.tv/","title":"Plex Support","publisher":"vendor","quote":"Contact Billing Support","supports":"Plex offers a billing support contact"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Plex's help article on managing Plex Pass subscriptions (support.plex.tv) wasn't readable, so the exact buttons on the Subscriptions page and the confirmation you get aren't confirmed","When access ends after cancelling, and whether Plex gives refunds, aren't stated on Plex's public plans and privacy pages","Whether Plex Pass or Remote Watch Pass can also be bought through Google Play, or Plex Pass through the App Store, isn't confirmed on the pages checked","Current Plex Pass prices aren't shown in the plans page text","How long Plex keeps account data after a subscription ends isn't stated; the privacy policy says only that data is kept as applicable laws require and as reasonably necessary","Plex's terms of service weren't readable, so renewal and notice rules rest on the plans page"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"partial","notes":["Corrected the Apple steps to Apple's wording and added the Mac path","Added that a cancelled Remote Watch Pass is left to expire, and that a lifetime Plex Pass has no renewal","Added the free local-streaming option, Remote Watch Pass list prices and yearly billing to ways to pay less","Added the personal-data copy request as an export option","Plex's subscription help article couldn't be re-checked, so the packet stays partial"]}},"delete_account":{"url":"https://plex.tv/users/edit","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/plex","json":"https://stackcut.io/exits/plex.json","evidence":{"packet_revision":"864a90b571a43ecd3c0958de4fe341808211b898c53713912ebb190657935c45","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"plex--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"plex--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"plottr","name":"Plottr","category":"productivity","website":"https://plottr.com","domains":["plottr.com","app.plottr.com"],"summary":"Cancel on your Plottr account page: open Subscriptions, click Cancel my subscription and follow the prompt, or ask support. Access lasts to the end of the billing cycle; no refunds. Pro users then lose access to cloud projects, so export to Word or Scrivener first.","routes":[{"channel":"direct_web","label":"Cancel on your Plottr account page","applies_to":"Paid Plottr subscriptions (Plottr and Plottr Pro). Payments are processed by Paddle, which can appear on your card or bank statement as Paddle.com or Paddle.net","who":"The account holder who bought the plan, signed in to the Plottr account","method":"self_serve","start_url":"https://app.plottr.com/user-account","steps":[{"do":"Open your account page at app.plottr.com/user-account","expect":null},{"do":"Go to the Subscriptions section","expect":null},{"do":"Click Cancel my subscription","expect":null},{"do":"Follow the prompt to finish","expect":null}],"confirm_by":"Your license status in the purchase history shows Active or Canceled","effective":"Your subscription stays active through the end of your current billing cycle, and you won't be charged again unless you renew","notice":"No notice period is documented. Auto-renewal can't be turned off on its own, so cancelling the subscription is how you stop renewal","refund":"Plottr does not offer refunds, and there are no prorated refunds for unused time; it offers a 30-day free trial instead","fees":null,"source_ids":["s7","s8","s9","s20","s11","s12","s13","s1","s3","s14","s15","s16","s10","s21"]},{"channel":"direct_web","label":"Ask Plottr support to cancel","applies_to":"Any active Plottr subscription","who":"The account holder","method":"email","start_url":null,"steps":[{"do":"Email support@plottr.com (or submit a ticket on Plottr's support page) and ask to cancel your active subscription","expect":null},{"do":"Check your account page afterwards: the purchase history shows the license status as Active or Canceled","expect":null}],"confirm_by":"The license status on the account page shows Canceled","effective":"Access continues until the end of the subscription period","notice":null,"refund":"No refunds after purchase, and no prorated refunds for unused time","fees":null,"source_ids":["s2","s3","s13","s22","s23"]}],"pay_less":[{"type":"annual_billing","what":"Plottr Pro is $99/yr instead of $9.99/mo","evidence":"documented","source_ids":["s4","s5"]},{"type":"downgrade","what":"The desktop-only Plottr plan is $60/yr; lifetime plans (Plottr is $150) never expire","evidence":"documented","source_ids":["s6","s24","s25"]},{"type":"student_or_nonprofit","what":"Plottr offers bulk licenses or educational rates on request: contact Plottr for special pricing","evidence":"documented","source_ids":["s26"]}],"export":[{"data":"Your Plottr projects","how":"Export your projects to Word or Scrivener before the subscription ends; Plottr strongly recommends this for Pro (Online) users","format":"Word or Scrivener","limits":"Pro users lose access to cloud-synced projects once the subscription expires","source_ids":["s18","s27"]}],"after_cancel":{"access_until":"The end of the current billing cycle","data_kept":"Not stated. Standard (Desktop) projects stay saved on your local device, and resubscribing restores access","you_lose":["Pro (Online): all access to Plottr, including cloud-synced projects, once the subscription expires","Standard (Desktop): updates and new features; the app still opens and projects stay on your device"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Auto-renewal can't be turned off on its own; cancel the subscription to stop renewal","To undo a cancellation before the period ends, click Don't cancel to resume auto-renewal","Pro users: export projects to Word or Scrivener before the subscription ends, because cloud-synced projects become inaccessible","Upgrading to Pro doesn't cancel the original subscription; contact support before upgrading for a prorated credit or to transfer remaining time","Paddle.com or Paddle.net may appear on your card or bank statement","The terms let you end the agreement by deleting the Application, but that isn't how the help says to cancel a subscription"]},"sources":[{"id":"s1","url":"https://plottr.com/pricing/","title":"Plottr Pricing","publisher":"vendor","quote":"Yes, all subscriptions are auto-renewing and we are not able to turn that off.","supports":"subscriptions auto-renew and auto-renewal cannot be turned off separately"},{"id":"s2","url":"https://plottr.com/pricing/","title":"Plottr Pricing","publisher":"vendor","quote":"You can contact support to cancel an active subscription at any time.","supports":"cancelling by contacting support"},{"id":"s3","url":"https://plottr.com/pricing/","title":"Plottr Pricing","publisher":"vendor","quote":"but we don't give prorated refunds for unused time.","supports":"no prorated refund"},{"id":"s4","url":"https://plottr.com/pricing/","title":"Plottr Pricing","publisher":"vendor","quote":"$99/yr","supports":"annual price"},{"id":"s5","url":"https://plottr.com/pricing/","title":"Plottr Pricing","publisher":"vendor","quote":"$9.99/mo","supports":"monthly price"},{"id":"s6","url":"https://plottr.com/pricing/","title":"Plottr Pricing","publisher":"vendor","quote":"$60/yr","supports":"the lower-priced Standard plan"},{"id":"s7","url":"https://docs.plottr.com/article/140-account-purchases-subscriptions","title":"Account Purchases & Subscriptions","publisher":"vendor","quote":"You can view your full purchase history by visiting your account page:","supports":"where to find the account page"},{"id":"s8","url":"https://docs.plottr.com/article/140-account-purchases-subscriptions","title":"Account Purchases & Subscriptions","publisher":"vendor","quote":"Click the \"Cancel my subscription\" button.","supports":"the cancel button"},{"id":"s9","url":"https://docs.plottr.com/article/140-account-purchases-subscriptions","title":"Account Purchases & Subscriptions","publisher":"vendor","quote":"To cancel your membership, click the \"Cancel my subscription\" button and follow the prompt","supports":"the cancel steps"},{"id":"s10","url":"https://docs.plottr.com/article/140-account-purchases-subscriptions","title":"Account Purchases & Subscriptions","publisher":"vendor","quote":"Users can click \"Don't cancel\" to resume auto-renewal.","supports":"undoing a cancellation before the period ends"},{"id":"s11","url":"https://docs.plottr.com/article/140-account-purchases-subscriptions","title":"Account Purchases & Subscriptions","publisher":"vendor","quote":"Your subscription will remain active through the end of your current billing cycle.","supports":"access continues to the end of the billing cycle"},{"id":"s12","url":"https://docs.plottr.com/article/140-account-purchases-subscriptions","title":"Account Purchases & Subscriptions","publisher":"vendor","quote":"You won't be charged again unless you manually renew.","supports":"no further charges after cancelling"},{"id":"s13","url":"https://docs.plottr.com/article/140-account-purchases-subscriptions","title":"Account Purchases & Subscriptions","publisher":"vendor","quote":"your license status (Active or Canceled)","supports":"how to check the status"},{"id":"s14","url":"https://docs.plottr.com/article/140-account-purchases-subscriptions","title":"Account Purchases & Subscriptions","publisher":"vendor","quote":"We do not offer refunds.","supports":"no refunds"},{"id":"s15","url":"https://docs.plottr.com/article/140-account-purchases-subscriptions","title":"Account Purchases & Subscriptions","publisher":"vendor","quote":"All payments made through Plottr are processed securely by our third-party payment provider, Paddle.","supports":"Paddle processes the payment"},{"id":"s16","url":"https://docs.plottr.com/article/140-account-purchases-subscriptions","title":"Account Purchases & Subscriptions","publisher":"vendor","quote":"You may see Paddle.com or Paddle.net on your credit card or bank statement.","supports":"how Paddle charges appear"},{"id":"s17","url":"https://docs.plottr.com/article/140-account-purchases-subscriptions","title":"Account Purchases & Subscriptions","publisher":"vendor","quote":"Your projects remain saved on your local device.","supports":"what stays after cancelling"},{"id":"s18","url":"https://docs.plottr.com/article/140-account-purchases-subscriptions","title":"Account Purchases & Subscriptions","publisher":"vendor","quote":"Once your subscription expires, you will lose access to Plottr entirely, including your cloud-synced projects.","supports":"what Pro (Online) users lose when the subscription expires"},{"id":"s19","url":"https://plottr.com/terms-conditions/","title":"Plottr Terms and Conditions","publisher":"vendor","quote":"You may also terminate this Agreement by deleting the Application and all copies thereof from your Device","supports":"deleting the app ends the agreement, which is separate from cancelling a subscription"},{"id":"s20","url":"https://docs.plottr.com/article/140-account-purchases-subscriptions","title":"Account Purchases & Subscriptions","publisher":"vendor","quote":"Subscriptions","supports":"the Subscriptions section on the account page"},{"id":"s21","url":"https://docs.plottr.com/article/140-account-purchases-subscriptions","title":"Account Purchases & Subscriptions","publisher":"vendor","quote":"Instead, we provide a 30-day free trial to ensure Plottr is the right fit for you before making a purchase.","supports":"the free trial instead of refunds"},{"id":"s22","url":"https://docs.plottr.com/article/140-account-purchases-subscriptions","title":"Account Purchases & Subscriptions","publisher":"vendor","quote":"support@plottr.com","supports":"the support email address"},{"id":"s23","url":"https://plottr.com/pricing/","title":"Plottr Pricing","publisher":"vendor","quote":"until the end of the subscription period","supports":"access lasts to the end of the subscription period"},{"id":"s24","url":"https://plottr.com/pricing/","title":"Plottr Pricing","publisher":"vendor","quote":"Lifetime Plottr plans never expire","supports":"lifetime plans never expire"},{"id":"s25","url":"https://plottr.com/pricing/","title":"Plottr Pricing","publisher":"vendor","quote":"$150","supports":"the lifetime Plottr price"},{"id":"s26","url":"https://plottr.com/pricing/","title":"Plottr Pricing","publisher":"vendor","quote":"bulk licenses or educational rates","supports":"educational and bulk pricing on request"},{"id":"s27","url":"https://docs.plottr.com/article/140-account-purchases-subscriptions","title":"Account Purchases & Subscriptions","publisher":"vendor","quote":"We strongly recommend exporting your projects to Word or Scrivener before your subscription ends.","supports":"export before the subscription ends"},{"id":"s28","url":"https://docs.plottr.com/article/140-account-purchases-subscriptions","title":"Account Purchases & Subscriptions","publisher":"vendor","quote":"Once your subscription expires, you’ll still be able to open and use Plottr,","supports":"Standard (Desktop) users keep using the app"},{"id":"s29","url":"https://docs.plottr.com/article/140-account-purchases-subscriptions","title":"Account Purchases & Subscriptions","publisher":"vendor","quote":"but the app will no longer receive updates or support access to new features.","supports":"what Standard users lose"},{"id":"s30","url":"https://docs.plottr.com/article/140-account-purchases-subscriptions","title":"Account Purchases & Subscriptions","publisher":"vendor","quote":"Upgrading this way does not automatically cancel your original subscription.","supports":"upgrading doesn't cancel the old subscription"}],"verification":{"level":"docs","checked_on":"2026-10-08","by":"stackcut-research","unverified":["How long Plottr keeps account or cloud data after a subscription ends isn't stated","Plottr's help doesn't explain how to switch from Pro to the desktop-only plan","The free trial is 30 days on the pricing page and help center, but the terms mention a different length","Plottr's help doesn't say whether Paddle offers its own way to cancel"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Re-checked the cancel steps, timing, refund and status against the Account Purchases & Subscriptions article and the pricing FAQ","Changed the route to Plottr's own account page (Paddle only processes payments) and added cancelling through support","After cancelling: desktop users keep using the app without updates; only Pro users lose all access, including cloud projects","Added export to Word or Scrivener, lifetime and educational pricing, and that upgrading doesn't cancel the old subscription","Plottr sells no App Store or Google Play subscriptions (mobile use is through the browser app), so no Apple or Google route is needed","Every route fact now comes from Plottr's help and pricing pages, so the level is docs"]}},"page":"https://stackcut.io/cancel/plottr","json":"https://stackcut.io/exits/plottr.json","evidence":{"packet_revision":"72386e97bf265d65cfdf75483f31a0963b373a30179004bede8f78287c77e0c0","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"plottr--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"plottr--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"podia","name":"Podia","category":"education_learning","website":"https://www.podia.com","domains":["podia.com"],"summary":"Open Admin, then Billing, and click Cancel Plan; you can cancel now or at the end of the billing cycle. Gotcha: once it takes effect the site goes offline, customers lose access, every customer subscription and payment plan is cancelled for good, and your data is kept only 180 days.","routes":[{"channel":"direct_web","label":"Mover, Shaker and Earthquaker plans","applies_to":"Podia paid plans (Mover, Shaker, Earthquaker), monthly or yearly, billed by Podia","who":"The Podia account holder, from the Admin dashboard","method":"self_serve","start_url":null,"steps":[{"do":"From your home feed, click your site name and select Admin","expect":"the Admin dashboard"},{"do":"Click Billing in the sidebar menu","expect":"Cancel Plan"},{"do":"Click Cancel Plan, review how the cancellation will affect your account, then confirm","expect":"a choice to cancel immediately or at the end of your current billing cycle, and an optional reason for canceling"},{"do":"If Cancel Plan is missing because a downgrade is scheduled, undo the scheduled downgrade first, then return to Billing and cancel","expect":null}],"confirm_by":"The Cancel Plan button on the Billing page is replaced by an Undo cancellation option while the cancellation is scheduled","effective":"Your choice: immediately, or at the end of the current billing cycle. When it takes effect the site goes offline and customers lose access to what they bought","notice":null,"refund":"Refunds only if requested within 72 hours of the last charge (a renewal or upgrade), for the most recent payment; no pro-rated refunds, and cancelling immediately gives no refund for unused time","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s23"]},{"channel":"direct_web","label":"Through Podia support","applies_to":"Free trial accounts, and paid accounts whose Cancel Plan button is hidden by a scheduled plan change","who":"The Podia account holder","method":"chat","start_url":null,"steps":[{"do":"Click the chat icon in Podia and ask the support team to cancel the trial or the plan","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"Refunds only if requested within 72 hours of the last charge","fees":null,"source_ids":["s10","s11","s12","s13","s7"]}],"pay_less":[{"type":"downgrade","what":"Move to a lower plan (Earthquaker, Shaker or Mover) in Billing, Change plan. A downgrade is scheduled for the end of the billing cycle and keeps the site live and customers' access; you must first get under the new plan's limits","evidence":"documented","source_ids":["s14","s15","s16"]},{"type":"annual_billing","what":"Choose Pay yearly when changing plan to save 15%","evidence":"documented","source_ids":["s17"]}],"export":[{"data":"Your contacts (all, filtered, or selected)","how":"In Admin, open Audience, tick the Select All checkbox (or pick contacts), open Actions, choose Export..., then Export people; the file arrives by email","format":"CSV","limits":"The download links stop working once the account is deleted; tags are not included","source_ids":["s18","s19"]},{"data":"Customer lists per product, and waitlist subscribers","how":"In Products, open the product's ... menu and choose Export customers (or Export subscribers for a waitlist)","format":"CSV","limits":"Only customers currently enrolled; expired customers are only in the sales export","source_ids":["s20"]},{"data":"Sales (completed and refunded invoices, with customer, payment and tax details)","how":"On the invoices page, click Export and choose a date range; the file is emailed to you","format":"CSV","limits":"Cancelled invoices are not included","source_ids":["s21"]}],"after_cancel":{"access_until":"The end of the current billing cycle, or immediately if you cancel now; after that you can't open the account or Admin dashboard","data_kept":"Content is stored for 180 days after cancelling, then it can't be retrieved. To see or export it in that time you must reactivate with a paid plan","you_lose":["The site: it is unpublished and goes offline","Customers' access to the products they bought, and their logins","All customer subscriptions and product payment plans, which can't be reinstated later","The custom domain connection","Active email campaigns (paused)","Access to your account and Admin dashboard, and so to exports"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"Before confirming, you review how the cancellation will affect your account, and you can share feedback about why you're canceling","tips":["Export contacts, customer lists and sales before cancelling: the dashboard is locked once the cancellation takes effect","Tell customers first: their subscriptions and payment plans are cancelled and can't be reinstated","Downgrading keeps the site and customers' access live; cancelling takes both offline","Podia has no pause option","Deleting the account (close your account, at the bottom of Billing) is immediate and permanent, and is not the same as cancelling","A free trial needs no cancelling: Podia doesn't take card details at sign-up"]},"sources":[{"id":"s1","url":"https://help.podia.com/en/articles/11370869-canceling-your-podia-subscription","title":"Canceling your Podia subscription","publisher":"vendor","quote":"From the Admin dashboard, click Billing in the sidebar menu.","supports":"where the cancel flow is"},{"id":"s2","url":"https://help.podia.com/en/articles/11370869-canceling-your-podia-subscription","title":"Canceling your Podia subscription","publisher":"vendor","quote":"Review how the cancellation will affect your account, then confirm your choice.","supports":"the review and confirm step"},{"id":"s3","url":"https://help.podia.com/en/articles/11370869-canceling-your-podia-subscription","title":"Canceling your Podia subscription","publisher":"vendor","quote":"You can cancel your subscription immediately or at the end of your current billing cycle. If you cancel immediately, you won't be entitled to a refund for any unused time.","supports":"when it takes effect, and no refund for unused time"},{"id":"s4","url":"https://help.podia.com/en/articles/11370869-canceling-your-podia-subscription","title":"Canceling your Podia subscription","publisher":"vendor","quote":"You'll also have the option to share feedback about why you're canceling.","supports":"the optional reason step"},{"id":"s5","url":"https://help.podia.com/en/articles/11370869-canceling-your-podia-subscription","title":"Canceling your Podia subscription","publisher":"vendor","quote":"When a cancellation is scheduled, the Cancel Plan button is replaced by an Undo cancellation option.","supports":"how to confirm it worked"},{"id":"s6","url":"https://help.podia.com/en/articles/11370869-canceling-your-podia-subscription","title":"Canceling your Podia subscription","publisher":"vendor","quote":"To cancel your account outright instead, you'll need to undo the scheduled downgrade first, then return to the Billing page and cancel from there.","supports":"a pending downgrade hides Cancel Plan"},{"id":"s7","url":"https://help.podia.com/en/articles/11370869-canceling-your-podia-subscription","title":"Canceling your Podia subscription","publisher":"vendor","quote":"refunds are only available if requested within 72 hours of the last charge.","supports":"the refund window"},{"id":"s8","url":"https://help.podia.com/en/articles/11370476-what-happens-when-i-cancel-my-account","title":"What happens when I cancel my account?","publisher":"vendor","quote":"Your site will go offline immediately, and customers will no longer be able to access the content they purchased.","supports":"what customers lose when it takes effect"},{"id":"s9","url":"https://help.podia.com/en/articles/11370476-what-happens-when-i-cancel-my-account","title":"What happens when I cancel my account?","publisher":"vendor","quote":"Once your account is canceled, subscriptions and payment plans cannot be reinstated.","supports":"customer subscriptions can't be restored"},{"id":"s10","url":"https://help.podia.com/en/articles/11370869-canceling-your-podia-subscription","title":"Canceling your Podia subscription","publisher":"vendor","quote":"If you're unsure how to do this, contact support and a teammate can process the cancellation for you.","supports":"support can cancel for you"},{"id":"s11","url":"https://help.podia.com/en/articles/11370869-canceling-your-podia-subscription","title":"Canceling your Podia subscription","publisher":"vendor","quote":"There is no need to cancel your free trial, as we don't collect card details when you sign up","supports":"free trials need no cancelling"},{"id":"s12","url":"https://help.podia.com/en/articles/11370869-canceling-your-podia-subscription","title":"Canceling your Podia subscription","publisher":"vendor","quote":"If you'd still like your free trial cancelled, a member of our support team will need to process your request.","supports":"trial cancellations go through support"},{"id":"s13","url":"https://help.podia.com/en/articles/11371130-deleting-your-podia-account","title":"Deleting your Podia account","publisher":"vendor","quote":"To close your trial account, contact our support team via the chat icon and they'll take care of it for you.","supports":"support closes accounts through chat"},{"id":"s14","url":"https://help.podia.com/en/articles/11370280-changing-your-podia-plan","title":"Changing your Podia plan","publisher":"vendor","quote":"If you downgrade your plan, you will automatically be scheduled to move to the new plan at the end of your billing cycle.","supports":"when a downgrade takes effect"},{"id":"s15","url":"https://help.podia.com/en/articles/11370476-what-happens-when-i-cancel-my-account","title":"What happens when I cancel my account?","publisher":"vendor","quote":"By downgrading to a monthly or lower-tier plan, you can continue running your site normally while keeping all of your content live","supports":"downgrading keeps the site live"},{"id":"s16","url":"https://help.podia.com/en/articles/11370819-what-happens-if-i-downgrade-my-account","title":"What happens if I downgrade my account?","publisher":"vendor","quote":"you'll need to reduce your usage before the downgrade can be completed.","supports":"plan limits must be met before downgrading"},{"id":"s17","url":"https://help.podia.com/en/articles/11370280-changing-your-podia-plan","title":"Changing your Podia plan","publisher":"vendor","quote":"Use the Pay yearly option if you'd like to be billed annually and save 15% on your subscription.","supports":"annual billing saves 15%"},{"id":"s18","url":"https://help.podia.com/en/articles/11370285-exporting-your-contacts","title":"Exporting your contacts","publisher":"vendor","quote":"We'll send you an email with a .csv file containing all of your contacts once it's ready.","supports":"contact export format and delivery"},{"id":"s19","url":"https://help.podia.com/en/articles/11370285-exporting-your-contacts","title":"Exporting your contacts","publisher":"vendor","quote":"No, these links will no longer continue to work after deleting your account.","supports":"export links die with the account"},{"id":"s20","url":"https://help.podia.com/en/articles/11370285-exporting-your-contacts","title":"Exporting your contacts","publisher":"vendor","quote":"The product customer export only includes customers who are currently actively enrolled.","supports":"product customer export limit"},{"id":"s21","url":"https://help.podia.com/en/articles/11371040-viewing-and-exporting-your-sales","title":"Viewing and exporting your sales","publisher":"vendor","quote":"a CSV file containing your invoice data will be sent to your email address.","supports":"sales export format and delivery"},{"id":"s22","url":"https://help.podia.com/en/articles/11370476-what-happens-when-i-cancel-my-account","title":"What happens when I cancel my account?","publisher":"vendor","quote":"If you cancel your subscription but decide to return, your content will be safely stored for 180 days. After this 180-day period, your data will no longer be retrievable.","supports":"how long data is kept"},{"id":"s23","url":"https://help.podia.com/en/articles/11370869-canceling-your-podia-subscription","title":"Canceling your Podia subscription","publisher":"vendor","quote":"Your custom domain will be disconnected","supports":"the custom domain is disconnected"},{"id":"s24","url":"https://help.podia.com/en/articles/11370433-can-i-pause-my-podia-subscription","title":"Can I pause my Podia subscription?","publisher":"vendor","quote":"At this time, Podia doesn't offer a way to pause your subscription.","supports":"no pause option"},{"id":"s25","url":"https://help.podia.com/en/articles/11371130-deleting-your-podia-account","title":"Deleting your Podia account","publisher":"vendor","quote":"Deleting your Podia account is immediate, and once deleted, it cannot be recovered.","supports":"deleting differs from cancelling"},{"id":"s26","url":"https://help.podia.com/en/articles/11370476-what-happens-when-i-cancel-my-account","title":"What happens when I cancel my account?","publisher":"vendor","quote":"No — once your account is canceled, you won't be able to access your dashboard or content.","supports":"export before cancelling"},{"id":"s27","url":"https://help.podia.com/en/articles/11370869-canceling-your-podia-subscription","title":"Canceling your Podia subscription","publisher":"vendor","quote":"Any active email campaigns will be paused","supports":"email campaigns are paused"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Whether team members (assistants) can cancel, or only the account holder, is not stated","Podia's help pages don't mention Apple or Google billing for Podia plans, so no app-store route is given","A direct Billing link (app.podia.com/account/billing/edit) isn't on Podia's help or pricing pages, so no start_url is given; the steps start from the Admin dashboard"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["start_url set to null: the app.podia.com billing deep link isn't on any official page","Re-checked all 27 quotes, the cancel, what-happens, plan-change, export and pricing pages: steps, 72-hour refund window, 180-day retention and exports match","No customer self-cancel route added: Podia's help center only documents creators cancelling customers' subscriptions"]}},"stackcut":{"vendor_id":"podia","name":"Podia","recipes":[{"id":"replace-podia","title":"Course platform","best_year_one_net":538}]},"page":"https://stackcut.io/cancel/podia","json":"https://stackcut.io/exits/podia.json","evidence":{"packet_revision":"f5ef6abdfe5e8c875baf2afd4ced903db953867ba0ac3db751901ea5070ff58b","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"podia--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"podia--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"poe","name":"Poe","category":"ai_tools","website":"https://poe.com","domains":["poe.com"],"summary":"Cancel where you subscribed: on poe.com, open Settings, Manage your subscription, and keep clicking cancel until it confirms; App Store and Google Play subscribers cancel there. Benefits last until the cycle ends. Gotcha: fees are non-refundable outside Poe's Refund Policy; deleting a Poe account also deletes a linked Quora account.","routes":[{"channel":"direct_web","label":"Subscribed on poe.com","applies_to":"Monthly or annual Poe subscriptions bought on the Poe website (paid through Stripe)","who":"The subscriber, signed in to the Poe account that holds the subscription","method":"self_serve","start_url":"https://poe.com","steps":[{"do":"Sign in on poe.com and open Settings","expect":"Subscription"},{"do":"Click Manage your subscription. If that option isn't there, Settings names the platform you subscribed on: cancel there instead","expect":null},{"do":"Keep clicking cancel and follow the prompts until you see confirmation that the subscription is cancelled","expect":null},{"do":"Return to Settings and check that the Subscription section says the subscription is cancelled and benefits end with this billing cycle","expect":"benefits will terminate at the end of this billing cycle"}],"confirm_by":"The Subscription section in Settings says your subscription is cancelled and that benefits will terminate at the end of this billing cycle","effective":"At the end of the current billing cycle (the Cancellation Effective Date); you keep subscription benefits until then","notice":null,"refund":"Subscription fees and other final charges are non-refundable, except as Poe's Refund Policy sets out or as Quora decides. Web subscribers eligible under the Refund Policy can request one through Poe's help form, giving the subscription's email address","fees":"You owe all subscription fees, plus applicable taxes, incurred before the Cancellation Effective Date","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s38"]},{"channel":"apple_app_store","applies_to":"Poe subscriptions bought in the iOS app, billed by Apple","who":"The Apple Account holder who subscribed","method":"platform_settings","start_url":null,"steps":[{"do":"On your iPhone or iPad, open the Settings app and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then open your Poe subscription","expect":null},{"do":"Scroll down and tap Cancel Subscription","expect":"Cancel Subscription"}],"confirm_by":"If there is no Cancel button, or you see an expiration message in red text, the subscription is already cancelled","effective":"At the end of the current billing cycle; you keep benefits until then","notice":"Apple: to avoid renewal after a free trial, cancel at least 24 hours before the trial ends","refund":"Poe sends App Store subscribers to Apple for refunds","fees":null,"source_ids":["s12","s13","s14","s15","s16","s17","s18","s19","s2","s3"]},{"channel":"google_play","applies_to":"Poe subscriptions bought in the Android app, billed by Google Play","who":"The Google account holder who subscribed","method":"platform_settings","start_url":null,"steps":[{"do":"Open the Play Store app, tap your profile icon at the top right, then Payments & subscriptions, then Subscriptions","expect":"Subscriptions"},{"do":"Open your Poe app subscription","expect":null},{"do":"Tap Cancel subscription at the bottom, choose a reason, then tap Cancel subscription to confirm","expect":null}],"confirm_by":null,"effective":"At the end of the current billing cycle; you can keep using the subscription for the time already paid","notice":null,"refund":"Poe sends Google Play subscribers to Google for refunds","fees":null,"source_ids":["s12","s20","s21","s22","s23","s17","s2"]}],"pay_less":[{"type":"free_plan","what":"Without a subscription you still get daily points; they reset every 24 hours and don't roll over","evidence":"documented","source_ids":["s24"]},{"type":"downgrade","what":"Plans start at $4.99 a month, and the website has the widest choice of plans; switching platform means cancelling where you bought and resubscribing","evidence":"documented","source_ids":["s25","s26","s12","s37"]},{"type":"seat_reduction","what":"Remove members from a shared subscription on poe.com: Settings, View members, select the member, then Remove member; their access to your points ends immediately","evidence":"documented","source_ids":["s27"]}],"after_cancel":{"access_until":"The end of the current billing period; you keep subscription access until then","data_kept":"Cancelling keeps your account data, chat history and settings. Deleting the account deactivates it at once; signing in within 14 days reactivates it, after which deletion can't be reversed","you_lose":["Subscriber-only bots and the subscription's compute points; unused points don't roll over unless the plan says so","If you delete the account: a linked Quora account is deleted too"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Manage the subscription on the platform where you bought it: app subscriptions are managed only through Apple or Google","If Settings shows no Manage your subscription option, it names the platform to go to","Add-on points (bought on the Poe API Key page) are usable for one year and aren't refundable","Deleting the account (Settings, Delete account) also deletes a linked Quora account; signing in within 14 days cancels the deletion","Uninstalling the Android app doesn't cancel a Google Play subscription"]},"sources":[{"id":"s1","url":"https://help.poe.com/hc/en-us/articles/19945140063636-Poe-Purchases-FAQs","title":"Poe Purchases FAQs","publisher":"vendor","quote":"You may cancel you Subscription through your Poe account settings at any time.","supports":"cancelling in account settings"},{"id":"s2","url":"https://help.poe.com/hc/en-us/articles/19945140063636-Poe-Purchases-FAQs","title":"Poe Purchases FAQs","publisher":"vendor","quote":"The cancellation will take effect at the end of the current billing cycle","supports":"when cancelling takes effect"},{"id":"s3","url":"https://help.poe.com/hc/en-us/articles/19945140063636-Poe-Purchases-FAQs","title":"Poe Purchases FAQs","publisher":"vendor","quote":"You will have access to your subscription benefits until that date.","supports":"benefits until the end date"},{"id":"s4","url":"https://help.poe.com/hc/en-us/articles/19945140063636-Poe-Purchases-FAQs","title":"Poe Purchases FAQs","publisher":"vendor","quote":"If you subscribed via Poe web, you can cancel it from your \"Settings\" page.","supports":"web subscribers cancel in Settings"},{"id":"s5","url":"https://help.poe.com/hc/en-us/articles/19945140063636-Poe-Purchases-FAQs","title":"Poe Purchases FAQs","publisher":"vendor","quote":"Keep clicking cancel and follow the prompts until you see confirmation that the subscription is cancelled.","supports":"the cancel prompts"},{"id":"s6","url":"https://help.poe.com/hc/en-us/articles/19945140063636-Poe-Purchases-FAQs","title":"Poe Purchases FAQs","publisher":"vendor","quote":"benefits will terminate at the end of this billing cycle.","supports":"what Settings shows after cancelling"},{"id":"s7","url":"https://help.poe.com/hc/en-us/articles/19945140063636-Poe-Purchases-FAQs","title":"Poe Purchases FAQs","publisher":"vendor","quote":"it will say what platform you need to go to.","supports":"Settings names the billing platform"},{"id":"s8","url":"https://help.poe.com/hc/en-us/articles/19945140063636-Poe-Purchases-FAQs","title":"Poe Purchases FAQs","publisher":"vendor","quote":"Other than what is set forth in our Refund Policy or is determined by Quora, Poe subscription fees and other final charges are non-refundable.","supports":"the refund policy"},{"id":"s9","url":"https://help.poe.com/hc/en-us/articles/19945140063636-Poe-Purchases-FAQs","title":"Poe Purchases FAQs","publisher":"vendor","quote":"If you subscribed via a web browser and you are eligible for a refund according to our Refund Policy, you may contact us here to request it.","supports":"how web subscribers request a refund"},{"id":"s10","url":"https://help.poe.com/hc/en-us/articles/19945140063636-Poe-Purchases-FAQs","title":"Poe Purchases FAQs","publisher":"vendor","quote":"You are responsible for all subscription fees (plus any applicable taxes or charges) incurred before your Cancellation Effective Date.","supports":"fees owed before the end date"},{"id":"s11","url":"https://help.poe.com/hc/en-us/articles/19945140063636-Poe-Purchases-FAQs","title":"Poe Purchases FAQs","publisher":"vendor","quote":"you will be redirected to our 3rd party payment processor, Stripe","supports":"web subscriptions are paid through Stripe"},{"id":"s12","url":"https://help.poe.com/hc/en-us/articles/19945140063636-Poe-Purchases-FAQs","title":"Poe Purchases FAQs","publisher":"vendor","quote":"If you subscribed on the iOS or Android app, your subscription is managed through either Apple or Google only.","supports":"app subscriptions are managed by Apple or Google"},{"id":"s13","url":"https://help.poe.com/hc/en-us/articles/19945140063636-Poe-Purchases-FAQs","title":"Poe Purchases FAQs","publisher":"vendor","quote":"If you subscribed via Apple store (iOS app), you can cancel your subscription by following these steps:","supports":"the App Store route"},{"id":"s14","url":"https://help.poe.com/hc/en-us/articles/19945140063636-Poe-Purchases-FAQs","title":"Poe Purchases FAQs","publisher":"vendor","quote":"Locate your Poe subscription and open it","supports":"finding Poe in Apple subscriptions"},{"id":"s15","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name.","supports":"where Apple subscriptions start"},{"id":"s16","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button.","supports":"the Apple cancel button"},{"id":"s17","url":"https://help.poe.com/hc/en-us/articles/19945140063636-Poe-Purchases-FAQs","title":"Poe Purchases FAQs","publisher":"vendor","quote":"If you subscribed via Apple or Google Play, please contact them to understand their refund policies.","supports":"app-store refunds go to Apple or Google"},{"id":"s18","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to tell it's cancelled"},{"id":"s19","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.","supports":"the trial deadline"},{"id":"s20","url":"https://help.poe.com/hc/en-us/articles/19945140063636-Poe-Purchases-FAQs","title":"Poe Purchases FAQs","publisher":"vendor","quote":"If you subscribed via Google store (Android app), you can cancel your subscription by following these steps:","supports":"the Google Play route"},{"id":"s21","url":"https://help.poe.com/hc/en-us/articles/19945140063636-Poe-Purchases-FAQs","title":"Poe Purchases FAQs","publisher":"vendor","quote":"at the bottom and choose a reason","supports":"Google Play asks for a reason"},{"id":"s22","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"you'll still be able to use your subscription for the time you've already paid.","supports":"access after cancelling on Google Play"},{"id":"s23","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"your subscription won't cancel.","supports":"uninstalling doesn't cancel"},{"id":"s24","url":"https://help.poe.com/hc/en-us/articles/19944206309524-Poe-FAQs","title":"Poe FAQs","publisher":"vendor","quote":"Non-paying users receive points daily, which reset at the end of each 24-hour period.","supports":"free daily points"},{"id":"s25","url":"https://help.poe.com/hc/en-us/articles/19945140063636-Poe-Purchases-FAQs","title":"Poe Purchases FAQs","publisher":"vendor","quote":"Poe offers access to all major models and more starting at $4.99/month.","supports":"the cheapest plan"},{"id":"s26","url":"https://help.poe.com/hc/en-us/articles/19945140063636-Poe-Purchases-FAQs","title":"Poe Purchases FAQs","publisher":"vendor","quote":"you'll need to cancel your current subscription where you purchased it (e.g. in Poe's phone App) and resubscribe on a new platform","supports":"switching platform means cancelling and resubscribing"},{"id":"s27","url":"https://help.poe.com/hc/en-us/articles/19945140063636-Poe-Purchases-FAQs","title":"Poe Purchases FAQs","publisher":"vendor","quote":"The user will be immediately removed from your subscription and access to your points will be immediately revoked.","supports":"removing a shared-subscription member"},{"id":"s28","url":"https://help.poe.com/hc/en-us/articles/19945140063636-Poe-Purchases-FAQs","title":"Poe Purchases FAQs","publisher":"vendor","quote":"Also, your account data, including chat history and settings, will remain intact.","supports":"data is kept after cancelling"},{"id":"s29","url":"https://help.poe.com/hc/en-us/articles/19945140063636-Poe-Purchases-FAQs","title":"Poe Purchases FAQs","publisher":"vendor","quote":"Unused points do not roll over, unless specified.","supports":"points don't roll over"},{"id":"s30","url":"https://help.poe.com/hc/en-us/articles/19945140063636-Poe-Purchases-FAQs","title":"Poe Purchases FAQs","publisher":"vendor","quote":"Add-on points are usable for one year, and are not refundable, transferable, or redeemable for cash.","supports":"add-on points terms"},{"id":"s31","url":"https://help.poe.com/hc/en-us/articles/19944206309524-Poe-FAQs","title":"Poe FAQs","publisher":"vendor","quote":"Go to Settings, located towards the bottom of the sidebar menu. Scroll down to the bottom and tap on Delete account.","supports":"where to delete the account"},{"id":"s32","url":"https://help.poe.com/hc/en-us/articles/19944206309524-Poe-FAQs","title":"Poe FAQs","publisher":"vendor","quote":"If you login during the next 14 days, the account will be reactivated and deletion will be canceled.","supports":"the 14-day window"},{"id":"s33","url":"https://help.poe.com/hc/en-us/articles/19944206309524-Poe-FAQs","title":"Poe FAQs","publisher":"vendor","quote":"If you have a Quora account linked to your Poe account, deleting your Poe account will also delete your Quora account.","supports":"a linked Quora account is deleted too"},{"id":"s34","url":"https://help.poe.com/hc/en-us/articles/19944206309524-Poe-FAQs","title":"Poe FAQs","publisher":"vendor","quote":"Deletion of your account is not reversible once the process is complete.","supports":"deletion is final"},{"id":"s35","url":"https://help.poe.com/hc/en-us/articles/19944206309524-Poe-FAQs","title":"Poe FAQs","publisher":"vendor","quote":"Once you confirm the deletion of your account, the account will be deactivated immediately and the deletion process will begin.","supports":"deactivation on deletion"},{"id":"s36","url":"https://poe.com/tos","title":"Poe Terms of Service","publisher":"vendor","quote":"You may cease your use of Poe or terminate these Poe Terms of Service at any time for any reason or no reason by deleting your account in your settings.","supports":"ending the terms by deleting the account"},{"id":"s37","url":"https://help.poe.com/hc/en-us/articles/19945140063636-Poe-Purchases-FAQs","title":"Poe Purchases FAQs","publisher":"vendor","quote":"The most diverse subscription options are on Poe's website.","supports":"the website has the most plan options"},{"id":"s38","url":"https://help.poe.com/hc/en-us/articles/19945140063636-Poe-Purchases-FAQs","title":"Poe Purchases FAQs","publisher":"vendor","quote":"If you do not see the 'Manage your subscription' option, it will say what platform you need to go to.","supports":"the Manage your subscription option"},{"id":"s39","url":"https://help.poe.com/hc/en-us/articles/19945140063636-Poe-Purchases-FAQs","title":"Poe Purchases FAQs","publisher":"vendor","quote":"rest assured you will maintain subscription access until the end of your current billing period, even after cancellation.","supports":"access continues after cancelling"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Who qualifies for a refund, and any time limit, is set by Poe's Refund Policy and Subscriber Terms, which aren't confirmed here","Poe's help pages don't describe a way to export chat history before cancelling or deleting the account","Whether deleting a Poe account also ends an active App Store or Google Play subscription isn't stated","What happens to members of a shared subscription when the owner cancels isn't documented","Whether the web cancel flow shows an offer or asks for a reason isn't documented"],"review":{"by":"stackcut-review","on":"2026-10-06","result":"fixed","notes":["Re-checked every route fact against Poe's Purchases FAQs and Poe FAQs and Apple's and Google's cancel pages: the Settings steps, the Apple and Google steps, timing, the non-refundable fees and the account-deletion window are confirmed","Corrected the platform-switching quote to the FAQ's exact words (cancel where you bought, then resubscribe on the new platform)","Copied the account-deletion steps exactly as the FAQ gives them, and named the Remove member step for shared subscriptions","Poe's help center blocks scripted fetches: its quotes were confirmed with WebFetch through the help center's article API, so the spot-checker reports them EMPTY","Poe's Subscriber Terms, which hold the refund rules, couldn't be read, so refund eligibility stays unconfirmed"]}},"page":"https://stackcut.io/cancel/poe","json":"https://stackcut.io/exits/poe.json","evidence":{"packet_revision":"dfa75c264eb1108c5188186abb865cb8fe06379bb69b83faa71e20f757629a60","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"poe--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"poe--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"poe--google-play--r3","channel":"google_play","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"posthog","name":"PostHog","category":"marketing_sales","website":"https://posthog.com","domains":["posthog.com"],"summary":"PostHog bills usage monthly with a free allowance per product. To stop paying, an admin sets a $0 billing limit on every paid product in the organization's billing settings; usage already incurred is still billed. Prepaid-credit contracts renew unless you give 30 days' written notice.","routes":[{"channel":"direct_web","label":"Pay-as-you-go: set billing limits","applies_to":"Pay-as-you-go (usage-based) organizations paying by card","who":"An organization admin or owner (billing is only available to them)","method":"self_serve","start_url":"https://app.posthog.com/organization/billing","steps":[{"do":"Open your organization's billing settings in PostHog","expect":"each product's usage, with a billing limit section at the bottom"},{"do":"For each paid product, click Set billing limit at the bottom of the product","expect":null},{"do":"Enter $0 as the dollar limit and press Save; repeat for every product you pay for","expect":null}],"confirm_by":null,"effective":"Once a product reaches its limit, extra events are dropped permanently and feature flags return a default quota-limited response; PostHog never charges more than the limit you set, and the free allowance keeps working each month","notice":null,"refund":"PostHog doesn't state a refund policy for self-serve plans; for an accidental usage spike it says to talk to them","fees":"Usage already incurred is still billed: PostHog bills once a month, on the same day each month","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s39","s40"]},{"channel":"direct_web","label":"Delete the organization (irreversible)","applies_to":"Removing a PostHog organization and all its projects for good (PostHog doesn't say whether deletion ends billing or sends a final bill)","who":"An organization Owner","method":"self_serve","start_url":"https://app.posthog.com/settings/organization","steps":[{"do":"Open Settings, then Organization, and scroll to the Danger Zone","expect":null},{"do":"Delete the organization from the Danger Zone","expect":"a blocking screen for all members while deletion runs, usually a couple of minutes"}],"confirm_by":null,"effective":"Deletion runs in the background and can't be undone","notice":null,"refund":null,"fees":null,"source_ids":["s11","s12","s13","s14"]},{"channel":"sales_contract","label":"Prepaid credits and annual contracts","applies_to":"Organizations with an upfront credit purchase or annual commitment (Order Form), including invoiced customers","who":"The customer, in writing to PostHog","method":"contact_sales","start_url":null,"steps":[{"do":"Check your Order Form for the end of the credit term (usually 12 months)","expect":null},{"do":"Send PostHog written notice of non-renewal at least 30 days before the term ends (by email, a notice counts once receipt is electronically confirmed)","expect":null}],"confirm_by":"PostHog's electronic confirmation of receipt of your notice","effective":"At the end of the current credit term; terminating the agreement early takes 30 days' written notice","notice":"At least 30 days before the term ends; the term renews automatically for the same duration otherwise","refund":"Prepaid credits are non-refundable unless otherwise agreed in writing, and expire 12 months after purchase","fees":"Fees for usage already incurred remain due after termination. Unused credits are lost unless you renew: half can roll over only with a renewal contract of equal or higher spend","source_ids":["s15","s16","s17","s18","s43","s19","s41","s20","s21","s42","s8"]}],"pay_less":[{"type":"free_plan","what":"PostHog can be used free for as long as you stay under each product's monthly free allowance (for example 1M analytics events and 5K session recordings); limits reset monthly","evidence":"documented","source_ids":["s22","s23","s24","s25"]},{"type":"discount_program","what":"Startups less than 2 years old that raised under $5m can get $50,000 in PostHog credits for 12 months","evidence":"documented","source_ids":["s26","s27"]},{"type":"student_or_nonprofit","what":"Non-profits get a discount in most cases: create the account and contact sales","evidence":"documented","source_ids":["s28"]},{"type":"annual_billing","what":"Bigger discounts for annual commitments above a certain spend, through a prepaid credit purchase","evidence":"documented","source_ids":["s29","s30"]}],"export":[{"data":"Events, persons and sessions","how":"Batch exports send scheduled exports to destinations such as S3, BigQuery, Snowflake, Postgres or Redshift; a one-off file download export is requested through the API","format":"File download exports: Parquet or JSON Lines","limits":"Billed by the number of rows exported; downloaded export files are kept for one week","source_ids":["s31","s32","s33","s34"]}],"after_cancel":{"access_until":"No end date: the organization stays on PostHog's free allowance; paid usage stops once each product hits its limit","data_kept":"Events and metadata are guaranteed to be kept 1 year on a free plan (7 years on paid), and recordings 1 month on the free plan; data older than the retention period may be permanently deleted. Deleting the organization can't be undone","you_lose":["Events and recordings above the limit: they are dropped permanently","Data older than the free plan's retention period","All projects and data, if you delete the organization"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Billing limits are per product: set one on every product you pay for","At a limit, extra events are dropped and feature flags return a default quota-limited response: check any app that relies on PostHog flags before setting $0","Usage is billed once a month, so a bill for usage before the limits took effect can still arrive","Only organization admins and owners can see billing; only an Owner can delete the organization","Data above a billing limit is lost permanently, not stored for later","PostHog's Terms: the agreement runs month to month unless an Order Form sets a term; prepaid terms renew unless you give 30 days' written notice"]},"sources":[{"id":"s1","url":"https://posthog.com/pricing","title":"PostHog pricing (FAQ)","publisher":"vendor","quote":"Yes, you can cancel your plan by setting a billing limit at any time and we'll only charge for what you use.","supports":"cancelling means setting billing limits"},{"id":"s2","url":"https://posthog.com/docs/billing/common-questions","title":"Common questions about billing","publisher":"vendor","quote":"billing is only available to organization admins and owners","supports":"who can manage billing"},{"id":"s3","url":"https://posthog.com/docs/billing/limits-alerts","title":"Billing limits and alerts","publisher":"vendor","quote":"View the billing limit section at the bottom of the product and click","supports":"where to set a limit"},{"id":"s4","url":"https://posthog.com/docs/billing/limits-alerts","title":"Billing limits and alerts","publisher":"vendor","quote":"Set your dollar limit in the box and press","supports":"saving the limit"},{"id":"s5","url":"https://posthog.com/pricing","title":"PostHog pricing (FAQ)","publisher":"vendor","quote":"set your billing limit to $0","supports":"a $0 limit is allowed"},{"id":"s6","url":"https://posthog.com/pricing","title":"PostHog pricing (FAQ)","publisher":"vendor","quote":"Yes, you can set a billing limit for each of PostHog's products separately.","supports":"limits are per product"},{"id":"s7","url":"https://posthog.com/pricing","title":"PostHog pricing (FAQ)","publisher":"vendor","quote":"You are billed once a month, on the same day each month.","supports":"monthly billing"},{"id":"s8","url":"https://posthog.com/terms","title":"PostHog Terms","publisher":"vendor","quote":"shall not absolve Customer of the obligation to pay to PostHog any Fees for usage already incurred or otherwise due hereunder","supports":"usage already incurred stays payable"},{"id":"s9","url":"https://posthog.com/pricing","title":"PostHog pricing (FAQ)","publisher":"vendor","quote":"If you have an accidental spike, talk to us and we'll help you sort it out.","supports":"accidental spikes"},{"id":"s10","url":"https://posthog.com/docs/billing/limits-alerts","title":"Billing limits and alerts","publisher":"vendor","quote":"If you exceed the billing limit you set, your additional data is lost forever.","supports":"what a limit does to data"},{"id":"s11","url":"https://posthog.com/docs/settings/organizations","title":"Organizations","publisher":"vendor","quote":"An organization can be deleted by any organization Owner.","supports":"who can delete the organization"},{"id":"s12","url":"https://posthog.com/docs/settings/organizations","title":"Organizations","publisher":"vendor","quote":"This action is irreversible.","supports":"deletion can't be undone"},{"id":"s13","url":"https://posthog.com/docs/settings/organizations","title":"Organizations","publisher":"vendor","quote":"Deletion is processed asynchronously in the background.","supports":"deletion runs in the background"},{"id":"s14","url":"https://posthog.com/docs/settings/organizations","title":"Organizations","publisher":"vendor","quote":"all organization members are redirected to a blocking screen","supports":"what members see during deletion"},{"id":"s15","url":"https://posthog.com/terms","title":"PostHog Terms","publisher":"vendor","quote":"will automatically renew for successive terms of the same duration","supports":"auto-renewal of the credit term"},{"id":"s16","url":"https://posthog.com/terms","title":"PostHog Terms","publisher":"vendor","quote":"unless either party provides at least thirty (30) days' notice of non-renewal","supports":"the 30-day non-renewal notice"},{"id":"s17","url":"https://posthog.com/terms","title":"PostHog Terms","publisher":"vendor","quote":"Customer may terminate this Agreement at any time upon thirty (30) days' written notice to PostHog","supports":"terminating early"},{"id":"s18","url":"https://posthog.com/terms","title":"PostHog Terms","publisher":"vendor","quote":"All notices under this Agreement will be in writing","supports":"notice must be written"},{"id":"s19","url":"https://posthog.com/terms","title":"PostHog Terms","publisher":"vendor","quote":"Unless otherwise agreed in writing, Prepaid Credits are non-refundable","supports":"prepaid credits aren't refunded"},{"id":"s20","url":"https://posthog.com/terms","title":"PostHog Terms","publisher":"vendor","quote":"the Initial Credit Term will be deemed one (1) month and this Agreement will continue on a month-to-month basis","supports":"without an Order Form the agreement is month to month"},{"id":"s21","url":"https://posthog.com/docs/billing/pre-paid-plans","title":"Pre-paid plans","publisher":"vendor","quote":"You can use this credit on any of our current and future products during the contract term (usually 12 months).","supports":"prepaid contract terms are usually 12 months"},{"id":"s22","url":"https://posthog.com/pricing","title":"PostHog pricing (FAQ)","publisher":"vendor","quote":"Yes, as long as you stay under the free tier limits.","supports":"free forever under the limits"},{"id":"s23","url":"https://posthog.com/pricing","title":"PostHog pricing","publisher":"vendor","quote":"1M events","supports":"product analytics free allowance"},{"id":"s24","url":"https://posthog.com/pricing","title":"PostHog pricing","publisher":"vendor","quote":"5K recordings","supports":"session replay free allowance"},{"id":"s25","url":"https://posthog.com/docs/billing/common-questions","title":"Common questions about billing","publisher":"vendor","quote":"PostHog is usage-based and you can use it for free for as long as you want, no trial needed","supports":"the free plan has no time limit"},{"id":"s26","url":"https://posthog.com/startups","title":"PostHog for Startups","publisher":"vendor","quote":"$50,000 in PostHog credits for 12 months","supports":"the startup offer"},{"id":"s27","url":"https://posthog.com/startups","title":"PostHog for Startups","publisher":"vendor","quote":"less than 2 years old and have raised less than $5m funding","supports":"startup eligibility"},{"id":"s28","url":"https://posthog.com/pricing","title":"PostHog pricing (FAQ)","publisher":"vendor","quote":"Yes in most cases!","supports":"non-profit discounts"},{"id":"s29","url":"https://posthog.com/pricing","title":"PostHog pricing (FAQ)","publisher":"vendor","quote":"PostHog does offer bigger discounts for annual commitments above a certain spend","supports":"annual discounts"},{"id":"s30","url":"https://posthog.com/pricing","title":"PostHog pricing (FAQ)","publisher":"vendor","quote":"Yes, but you need to make an upfront credit purchase which can be done by contacting our sales team.","supports":"invoicing needs a prepaid credit purchase"},{"id":"s31","url":"https://posthog.com/docs/cdp/batch-exports","title":"Batch exports","publisher":"vendor","quote":"Batch exports give you a platform to schedule data exports to supported destinations.","supports":"scheduled exports"},{"id":"s32","url":"https://posthog.com/docs/cdp/file-download-exports","title":"File download exports","publisher":"vendor","quote":"File download exports let you export PostHog data on demand and download the results as Parquet or JSON Lines files.","supports":"one-off exports and formats"},{"id":"s33","url":"https://posthog.com/docs/cdp/file-download-exports","title":"File download exports","publisher":"vendor","quote":"Exported files are kept for one week. After that they are deleted.","supports":"how long export files last"},{"id":"s34","url":"https://posthog.com/docs/cdp/file-download-exports","title":"File download exports","publisher":"vendor","quote":"File download exports are billed the same way as batch exports: based on the number of rows exported.","supports":"exports cost money"},{"id":"s35","url":"https://posthog.com/pricing","title":"PostHog pricing (FAQ)","publisher":"vendor","quote":"Events and metadata are guaranteed to be retained for 7 years on any paid plan and 1 year on a free plan.","supports":"data retention"},{"id":"s36","url":"https://posthog.com/pricing","title":"PostHog pricing (FAQ)","publisher":"vendor","quote":"Recordings on the free plan are retained for 1 month","supports":"recording retention on the free plan"},{"id":"s37","url":"https://posthog.com/pricing","title":"PostHog pricing (FAQ)","publisher":"vendor","quote":"Any data stored for more than the retention period may be permanently deleted from our systems.","supports":"deletion after the retention period"},{"id":"s38","url":"https://posthog.com/pricing","title":"PostHog pricing (FAQ)","publisher":"vendor","quote":"If you've set a billing limit and your usage hits it, any additional events are permanently dropped.","supports":"events over the limit are dropped"},{"id":"s39","url":"https://posthog.com/pricing","title":"PostHog pricing (FAQ)","publisher":"vendor","quote":"any additional events are permanently dropped and feature flags will return a default quota limited response","supports":"what happens at a billing limit, including feature flags"},{"id":"s40","url":"https://posthog.com/pricing","title":"PostHog pricing (FAQ)","publisher":"vendor","quote":"PostHog will never charge you more than what you've set as your billing limit","supports":"the limit caps the bill"},{"id":"s41","url":"https://posthog.com/terms","title":"PostHog Terms","publisher":"vendor","quote":"Prepaid Credits are non-refundable and expire twelve (12) months from the date of purchase","supports":"prepaid credits expire after 12 months"},{"id":"s42","url":"https://posthog.com/docs/billing/pre-paid-plans","title":"Pre-paid plans","publisher":"vendor","quote":"you can roll over half of your remaining credits to the new contract, provided that you sign a renewal contract of equal or higher spend","supports":"unused credits roll over only with a renewal"},{"id":"s43","url":"https://posthog.com/terms","title":"PostHog Terms","publisher":"vendor","quote":"when receipt is electronically confirmed, if transmitted by facsimile or email","supports":"when an emailed notice counts"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["PostHog's docs describe cancelling only as setting billing limits; an unsubscribe or downgrade button on the billing page isn't documented, nor is removing the card","Whether deleting the organization ends billing or triggers a final invoice isn't documented","No refund policy for self-serve usage bills is published beyond 'talk to us' for accidental spikes","The Terms don't give an address or email for written notices to PostHog","How long data is kept after an organization is deleted isn't stated"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked the pricing FAQ, billing questions, billing limits, organizations, pre-paid plans and Terms pages: the billing-limit route, billing URL, roles, deletion steps and contract terms are confirmed","Billing limits: feature flags return a quota-limited response at the limit, and PostHog never bills above it (s39, s40); added a tip","Deletion route: added its settings link, said plainly that PostHog doesn't document its effect on billing, and removed the Terms' termination clause, which isn't about deleting an organization","Prepaid route: credits expire 12 months after purchase (s41); unused credits roll over only with an equal or larger renewal (s42); emailed notice counts once receipt is electronically confirmed (s43)"]}},"page":"https://stackcut.io/cancel/posthog","json":"https://stackcut.io/exits/posthog.json","evidence":{"packet_revision":"6b997049a08858612ea495747fa17e61cf19e1f89ac43e09f6efc536fa124215","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"posthog--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"posthog--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"posthog--sales-contract--r3","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"postman","name":"Postman","category":"developer_tools","website":"https://www.postman.com","domains":["postman.com","postman.co"],"summary":"A team member with the Billing role opens the billing dashboard (go.postman.co/billing) and selects Cancel plan at the bottom; Undo cancellation reverses it. Downgrades only apply at renewal. Plans bought on AWS Marketplace are billed by AWS. Export collections first: the bulk export link lasts two days.","routes":[{"channel":"direct_web","applies_to":"Solo and Team plans billed by Postman","who":"A team member with the Billing role, which manages the team plan and payments","method":"self_serve","start_url":"https://go.postman.co/billing","steps":[{"do":"Open your billing dashboard at go.postman.co/billing","expect":"Cancel plan"},{"do":"Select Cancel plan at the bottom of the billing dashboard","expect":"a cancellation notice, with Undo cancellation next to it"}],"confirm_by":"A cancellation notice in the billing dashboard, with Undo cancellation next to it","effective":null,"notice":"Your saved payment method is charged automatically every month or year, depending on the billing cycle, until you cancel","refund":null,"fees":null,"source_ids":["s1","s2","s3","s4","s32"]},{"channel":"reseller_or_partner","label":"Billed through AWS Marketplace","applies_to":"Team plans (at least 10 seats) and Enterprise plans (at least 20 seats) bought on AWS Marketplace, on an annual, 2-year or 3-year cycle","who":"The AWS account that accepted the Marketplace offer","method":"platform_settings","start_url":"https://console.aws.amazon.com/marketplace","steps":[{"do":"Sign in to the AWS Marketplace console with the AWS account that bought the plan","expect":"Manage subscriptions"},{"do":"To stop it renewing: open Postman's product detail page, choose Continue to reach the ordering page, then choose the Modify renewal tab and Cancel renewal","expect":null},{"do":"To cancel the agreement: on Manage subscriptions, choose SaaS in the Delivery method list, choose the Postman subscription, then under Agreement open Actions and choose Cancel subscription","expect":"Cancel subscription"},{"do":"Enter confirm, then choose Yes, cancel subscription","expect":null}],"confirm_by":null,"effective":null,"notice":"Auto-renewal at the end of the billing cycle is an option chosen at purchase","refund":"Cancelling stops future charges but doesn't refund invoices already issued; refunds aren't automatic, so ask the seller of record","fees":"Seats added after the initial purchase are billed monthly","source_ids":["s5","s6","s7","s8","s26","s27","s28","s29","s30","s31"]},{"channel":"sales_contract","applies_to":"Enterprise plans bought from Postman","who":"The customer, with Postman sales","method":"contact_sales","start_url":"https://www.postman.com/pricing/","steps":[{"do":"Contact Postman sales about ending or not renewing the Enterprise plan","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s9"]}],"pay_less":[{"type":"free_plan","what":"The Free plan costs $0 but is limited to one user and can't create a team","evidence":"documented","source_ids":["s10","s11"]},{"type":"downgrade","what":"Open the billing dashboard, select Edit plan and change the plan type (Solo is $9 a month and Team $19 per user a month, billed annually). Downgrades apply only at renewal","evidence":"documented","source_ids":["s12","s13","s14","s15"]},{"type":"seat_reduction","what":"Lower the team size under Edit plan. Seats already billed and kept in an earlier Auto-Flex cycle can't be removed until the plan renews. Members with only Admin or Billing roles don't use a paid seat","evidence":"documented","source_ids":["s12","s16","s17"]}],"export":[{"data":"All collections and environments from every workspace you created (personal, private, team and public)","how":"In the Postman header select Settings, then Account settings; click Account, then Export Data. An email brings a link to the file","format":null,"limits":"The download link expires after two days; on a team, only Admins and Super Admins can export bulk data","source_ids":["s18","s19","s20","s21","s22"]},{"data":"A single collection","how":"Click Collections in the sidebar, then View more actions next to the collection, More, Export collection, then Export JSON","format":"JSON","limits":null,"source_ids":["s23","s24"]}],"after_cancel":{"access_until":null,"data_kept":null,"you_lose":[]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Only a team member with the Billing role manages the plan and payments; ask a Super Admin, Admin or Billing member to grant it","A cancellation can be reversed with Undo cancellation next to the cancellation notice","Downgrades and annual-to-monthly switches only apply at renewal","Pay-as-you-go overages for AI credits, Postman Monitor and Postman Flows are switched on or off per item in billing","Export data before cancelling: the bulk export link lasts two days","AWS Marketplace purchases are billed by AWS, not in the Postman billing dashboard"]},"sources":[{"id":"s1","url":"https://learning.postman.com/docs/billing/billing/","title":"Manage billing","publisher":"vendor","quote":"To cancel your Postman plan, select Cancel plan at the bottom of your billing dashboard.","supports":"how to cancel"},{"id":"s2","url":"https://learning.postman.com/docs/billing/billing/","title":"Manage billing","publisher":"vendor","quote":"If you have canceled your Postman plan and want to reverse this action, select Undo cancellation next to the cancellation notice","supports":"the cancellation notice and undo"},{"id":"s3","url":"https://learning.postman.com/docs/administration/roles-and-permissions/","title":"Roles and permissions","publisher":"vendor","quote":"Manages team plan and payments.","supports":"the Billing role manages the plan"},{"id":"s4","url":"https://learning.postman.com/docs/administration/roles-and-permissions/","title":"Roles and permissions","publisher":"vendor","quote":"Billing roles can be granted by a Super Admin, Admin, or by a fellow team member with a Billing role.","supports":"who can grant the Billing role"},{"id":"s5","url":"https://learning.postman.com/docs/billing/buying-aws/","title":"Purchase Postman from AWS Marketplace","publisher":"vendor","quote":"You can purchase a Postman Team or Enterprise plan from the AWS Marketplace directly or from Postman","supports":"AWS Marketplace purchases"},{"id":"s6","url":"https://learning.postman.com/docs/billing/buying-aws/","title":"Purchase Postman from AWS Marketplace","publisher":"vendor","quote":"Your Team plan purchase must have a minimum of 10 seats and your Enterprise plan purchase must have a minimum of 20 seats.","supports":"minimum seats on AWS Marketplace"},{"id":"s7","url":"https://learning.postman.com/docs/billing/buying-aws/","title":"Purchase Postman from AWS Marketplace","publisher":"vendor","quote":"You can select an option to auto renew your plan at the end of your billing cycle.","supports":"optional auto-renewal on AWS Marketplace"},{"id":"s8","url":"https://learning.postman.com/docs/billing/buying-aws/","title":"Purchase Postman from AWS Marketplace","publisher":"vendor","quote":"If you need any additional seats after your initial purchase, you'll be billed for those seats on a monthly basis.","supports":"extra seats are billed monthly"},{"id":"s9","url":"https://www.postman.com/pricing/","title":"Pricing","publisher":"vendor","quote":"Contact sales for pricing","supports":"Enterprise goes through sales"},{"id":"s10","url":"https://learning.postman.com/docs/billing/about-plans/","title":"About plans","publisher":"vendor","quote":"the Free plan is limited to one user and can't create a team","supports":"the Free plan's limits"},{"id":"s11","url":"https://www.postman.com/pricing/","title":"Pricing","publisher":"vendor","quote":"For individuals building and testing APIs","supports":"the Free plan"},{"id":"s12","url":"https://learning.postman.com/docs/billing/billing/","title":"Manage billing","publisher":"vendor","quote":"To change your plan, billing frequency, team size, and add-ons, open your billing dashboard and select Edit plan.","supports":"where to change the plan or team size"},{"id":"s13","url":"https://learning.postman.com/docs/billing/billing/","title":"Manage billing","publisher":"vendor","quote":"Certain changes, such as switching from an annual plan to a monthly plan or plan downgrade, can only be applied to your team upon renewal.","supports":"downgrades apply at renewal"},{"id":"s14","url":"https://www.postman.com/pricing/","title":"Pricing","publisher":"vendor","quote":"$9 per month (billed annually)","supports":"the Solo price"},{"id":"s15","url":"https://www.postman.com/pricing/","title":"Pricing","publisher":"vendor","quote":"$19 per user/month (billed annually)","supports":"the Team price"},{"id":"s16","url":"https://learning.postman.com/docs/administration/billing/","title":"Manage billing","publisher":"vendor","quote":"If you have already been billed for the users you added and retained in an earlier Auto-Flex cycle, you can't remove those seats until your plan renews.","supports":"when seats can be removed"},{"id":"s17","url":"https://learning.postman.com/docs/administration/roles-and-permissions/","title":"Roles and permissions","publisher":"vendor","quote":"Team members who have only Admin or Billing roles become support users and don't consume paid seats.","supports":"support users don't use paid seats"},{"id":"s18","url":"https://learning.postman.com/docs/getting-started/importing-and-exporting/exporting-data/","title":"Export data from Postman","publisher":"vendor","quote":"In the Postman header, select Settings > Account settings.","supports":"where the bulk export starts"},{"id":"s19","url":"https://learning.postman.com/docs/getting-started/importing-and-exporting/exporting-data/","title":"Export data from Postman","publisher":"vendor","quote":"Click Account, then click Export Data.","supports":"the Export Data step"},{"id":"s20","url":"https://learning.postman.com/docs/getting-started/importing-and-exporting/exporting-data/","title":"Export data from Postman","publisher":"vendor","quote":"The data dump will include collections and environments from all workspaces you've created, including personal, private, team, and public workspaces.","supports":"what the bulk export includes"},{"id":"s21","url":"https://learning.postman.com/docs/getting-started/importing-and-exporting/exporting-data/","title":"Export data from Postman","publisher":"vendor","quote":"The download is available for two days, after which it expires.","supports":"the export link lasts two days"},{"id":"s22","url":"https://learning.postman.com/docs/getting-started/importing-and-exporting/exporting-data/","title":"Export data from Postman","publisher":"vendor","quote":"If you are on a team, only Admins and Super Admins can export bulk data.","supports":"who can export bulk data"},{"id":"s23","url":"https://learning.postman.com/docs/getting-started/importing-and-exporting/exporting-data/","title":"Export data from Postman","publisher":"vendor","quote":"select More > Export collection","supports":"exporting one collection"},{"id":"s24","url":"https://learning.postman.com/docs/getting-started/importing-and-exporting/exporting-data/","title":"Export data from Postman","publisher":"vendor","quote":"Click Export JSON to download the generated JSON file.","supports":"the collection export format"},{"id":"s25","url":"https://learning.postman.com/docs/administration/billing/","title":"Manage billing","publisher":"vendor","quote":"You can activate or deactivate overages for AI credits, Postman Monitor, and Postman Flows usage by activating Pay-as-you-go for each item.","supports":"switching pay-as-you-go overages on or off"},{"id":"s26","url":"https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html","title":"Cancel your product subscription (AWS Marketplace Buyer Guide)","publisher":"platform","quote":"Choose the Modify renewal tab, then choose Cancel renewal.","supports":"how to stop a SaaS contract from renewing"},{"id":"s27","url":"https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html","title":"Cancel your product subscription (AWS Marketplace Buyer Guide)","publisher":"platform","quote":"Open the Delivery method list and choose SaaS.","supports":"finding the SaaS subscription"},{"id":"s28","url":"https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html","title":"Cancel your product subscription (AWS Marketplace Buyer Guide)","publisher":"platform","quote":"Under Agreement, open the Actions list and choose Cancel subscription.","supports":"cancelling the SaaS agreement"},{"id":"s29","url":"https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html","title":"Cancel your product subscription (AWS Marketplace Buyer Guide)","publisher":"platform","quote":"In the Cancel subscription dialog box, enter confirm, then choose Yes, cancel subscription.","supports":"confirming the cancellation"},{"id":"s30","url":"https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html","title":"Cancel your product subscription (AWS Marketplace Buyer Guide)","publisher":"platform","quote":"Canceling stops future charges from being generated.","supports":"what cancelling stops"},{"id":"s31","url":"https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html","title":"Cancel your product subscription (AWS Marketplace Buyer Guide)","publisher":"platform","quote":"It doesn't automatically refund charges on invoices that have already been issued, and refunds aren't automatic","supports":"refunds must be requested"},{"id":"s32","url":"https://learning.postman.com/docs/billing/buying","title":"Purchase Postman","publisher":"vendor","quote":"Your saved payment method is automatically charged monthly or annually, depending on your billing cycle.","supports":"plans are charged automatically each cycle"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["When a cancelled plan ends (end of the billing cycle or at once), whether the team moves to the Free plan, and what happens to team data are not stated on the help pages read","Refunds and notice terms for direct plans aren't confirmed: Postman's Terms page (postman.com/legal/terms) couldn't be read","Enterprise contracts: renewal and notice terms aren't published","Postman's billing-account help page (learning.postman.com/docs/billing/billing-account/) couldn't be checked, so the Manage billing page is used instead","The AWS Marketplace steps come from AWS's buyer guide; Postman's own AWS page doesn't describe cancelling"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["AWS Marketplace route: added AWS's documented steps to cancel renewal and to cancel the SaaS agreement, plus AWS's refund note (s26-s31)","Direct route notice: the saved payment method is charged automatically each month or year (s32)","Re-checked the Cancel plan and Undo cancellation steps, Billing role, downgrade timing, seat rules, pricing and export facts: all confirmed","Still unconfirmed: when a cancelled plan ends and what happens to team data; refund and notice terms (the Terms page couldn't be read); Enterprise contract terms"]}},"stackcut":{"vendor_id":"postman","name":"Postman","recipes":[{"id":"replace-postman","title":"API client","best_year_one_net":130}]},"page":"https://stackcut.io/cancel/postman","json":"https://stackcut.io/exits/postman.json","evidence":{"packet_revision":"85cfa992d735af00fa64002538ba40048101ae8e889ac658ac351437d3d78105","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"postman--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"postman--reseller-or-partner--r2","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"postman--sales-contract--r3","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"postmark","name":"Postmark","category":"developer_tools","website":"https://postmarkapp.com","domains":["postmarkapp.com"],"summary":"The Account Owner closes the account under Account, Plans & Add-ons, Close account; this deletes all messages, sender signatures and servers at once, and any overages are charged then. To stop billing but keep API tokens and settings, downgrade to the free 100-emails plan (effective at cycle end).","routes":[{"channel":"direct_web","label":"Stop billing, keep the account","applies_to":"Paid monthly plans billed by Postmark, when you want to keep servers, API tokens and webhooks","who":"The Account Owner or an Account Admin","method":"self_serve","start_url":"https://account.postmarkapp.com/subscription","steps":[{"do":"Open Account, then Plans & Add-ons","expect":"100 emails per month - For development & testing"},{"do":"Select the 100 emails per month - For development & testing plan","expect":"Proceed to Checkout"},{"do":"Select Proceed to Checkout to confirm the plan change","expect":null}],"confirm_by":null,"effective":"The downgrade is scheduled for the end of the billing cycle; you are charged for the whole cycle at the higher plan. The account, API tokens and webhooks stay in place","notice":null,"refund":null,"fees":"Overages are calculated at the end of the cycle and billed on the next invoice","source_ids":["s8","s9","s10","s11","s13","s15","s21"]},{"channel":"direct_web","label":"Close the account","applies_to":"Any Postmark account, free or paid","who":"The Account Owner only (if the owner has left the company, email support@postmarkapp.com)","method":"self_serve","start_url":"https://account.postmarkapp.com/subscription","steps":[{"do":"Sign in as the Account Owner, select Account, then click Plans & Add-ons","expect":"Close account at the bottom of the page"},{"do":"Scroll to the bottom of the page and choose Close account","expect":null},{"do":"Enter your password to confirm, then click Close account to finish","expect":null}],"confirm_by":null,"effective":"All messages and records are removed immediately; under the Terms, a cancellation takes effect at the end of the billing period in which it is made","notice":null,"refund":"The earlier terms for existing customers allow a refund of the first purchase within 30 days; later purchases are not refundable. The current terms for new customers (from December 10, 2024) state no refund policy","fees":"Any overages already incurred are charged at the time of cancellation","source_ids":["s1","s2","s3","s4","s5","s6","s7","s14","s19","s20","s22","s23","s24"]}],"pay_less":[{"type":"pause","what":"Downgrade to the free 100 emails per month plan to stop billing while keeping the account, API tokens and webhooks; upgrade again from Plans & Add-ons to resume","evidence":"documented","source_ids":["s8","s12"]},{"type":"free_plan","what":"The free Developer plan includes 100 emails a month and does not expire","evidence":"documented","source_ids":["s16"]},{"type":"downgrade","what":"Move to a lower paid plan; the downgrade is scheduled for the end of the billing cycle","evidence":"documented","source_ids":["s13"]}],"export":[{"data":"Suppressed recipients for each message stream, with the reason (hard bounce, spam complaint, manual suppression)","how":"Open the stream's Suppressions tab and click Export, or pull the list with the Suppressions API","format":"JSON","limits":null,"source_ids":["s25","s26"]},{"data":"Message events, including bounces, from a stream's Activity tab","how":"Filter the Activity tab by date and event type, then select Export; use the Messages API for larger exports","format":"CSV (the API returns JSON)","limits":"500 records per CSV export. Message data is kept 45 days by default (up to 365 days with customizable retention)","source_ids":["s27","s28"]}],"after_cancel":{"access_until":"Closing the account removes it immediately; a downgrade to the free plan takes effect at the end of the billing cycle","data_kept":"Nothing: closing the account immediately removes all messages and records related to it","you_lose":["Your entire email history","Verified sender signatures","Servers, including the server API tokens kept in them","Billing information"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Only the Account Owner sees Close account; the owner can transfer ownership on the Users page. Account Admins can still downgrade to the free plan","Downgrading to the free plan keeps API tokens and webhooks working at up to 100 emails a month; closing deletes everything at once","On a paid plan, sending isn't paused when you use up the plan's emails: extra emails are billed, and outstanding overages are charged when you cancel","Add-ons are priced per month (for example DMARC Monitoring from $14 per domain, Custom Activity Retention from $5); the help pages don't say whether downgrading removes them, so check the next invoice","Inactivity does not cancel the plan; cancellation must be done in the product","Export each message stream's suppression list (JSON) before closing the account","Postmark offers no annual plans or invoice billing"]},"sources":[{"id":"s1","url":"https://postmarkapp.com/support/article/1010-how-can-i-cancel-my-account","title":"How can I cancel my account?","publisher":"vendor","quote":"If you would like to cancel your account for any reason, this can be done under Account and then Plans & Add-ons and while logged in as the Account Owner.","supports":"where to cancel, and that the Account Owner does it"},{"id":"s2","url":"https://postmarkapp.com/support/article/1010-how-can-i-cancel-my-account","title":"How can I cancel my account?","publisher":"vendor","quote":"When viewing Overview after selecting Account, click Plans & Add-ons.","supports":"the first step"},{"id":"s3","url":"https://postmarkapp.com/support/article/1010-how-can-i-cancel-my-account","title":"How can I cancel my account?","publisher":"vendor","quote":"Scroll to the bottom of the page and choose Close account","supports":"the Close account step"},{"id":"s4","url":"https://postmarkapp.com/support/article/1010-how-can-i-cancel-my-account","title":"How can I cancel my account?","publisher":"vendor","quote":"Enter your password to confirm and then click Close account, which will finish the process.","supports":"the final confirm step"},{"id":"s5","url":"https://postmarkapp.com/support/article/1010-how-can-i-cancel-my-account","title":"How can I cancel my account?","publisher":"vendor","quote":"Canceling your account will immediately remove all messages and records related to your account. This includes your entire email history, verified sender signatures, servers and billing information.","supports":"what closing the account deletes, and when"},{"id":"s6","url":"https://postmarkapp.com/support/article/1010-how-can-i-cancel-my-account","title":"How can I cancel my account?","publisher":"vendor","quote":"If you do not see the option to delete your account, it means you are not logged in as the Account Owner.","supports":"only the Account Owner can close the account"},{"id":"s7","url":"https://postmarkapp.com/support/article/1010-how-can-i-cancel-my-account","title":"How can I cancel my account?","publisher":"vendor","quote":"If the Account Owner is no longer with your company, please contact us at support@postmarkapp.com for assistance.","supports":"what to do if the owner has left"},{"id":"s8","url":"https://postmarkapp.com/support/article/1295-how-to-pause-your-monthly-billing","title":"How to pause your monthly billing","publisher":"vendor","quote":"From Postmark's Plans & Add-ons page, you can downgrade to a free plan at anytime. This keeps your Postmark account intact (API Tokens, webhooks, etc.) while stopping billing.","supports":"downgrading to the free plan stops billing and keeps API tokens"},{"id":"s9","url":"https://postmarkapp.com/support/article/1295-how-to-pause-your-monthly-billing","title":"How to pause your monthly billing","publisher":"vendor","quote":"This option is available to Account Owner and Account Admins.","supports":"who can downgrade"},{"id":"s10","url":"https://postmarkapp.com/support/article/1295-how-to-pause-your-monthly-billing","title":"How to pause your monthly billing","publisher":"vendor","quote":"Select the 100 emails per month - For development & testing plan","supports":"which plan to choose"},{"id":"s11","url":"https://postmarkapp.com/support/article/1295-how-to-pause-your-monthly-billing","title":"How to pause your monthly billing","publisher":"vendor","quote":"Select to Proceed to Checkout to confirm the plan change.","supports":"the confirm step for a downgrade"},{"id":"s12","url":"https://postmarkapp.com/support/article/1295-how-to-pause-your-monthly-billing","title":"How to pause your monthly billing","publisher":"vendor","quote":"Once you're ready to resume your plan, you can come back to the Plans & Add-ons page to upgrade back to a paid plan.","supports":"resuming after a pause"},{"id":"s13","url":"https://postmarkapp.com/support/article/1107-how-does-monthly-pricing-work","title":"How does Monthly Pricing work?","publisher":"vendor","quote":"decide to downgrade to a lower (or free) plan, this downgrade will be scheduled to happen at the end of the billing cycle.","supports":"when a downgrade takes effect"},{"id":"s14","url":"https://postmarkapp.com/support/article/1107-how-does-monthly-pricing-work","title":"How does Monthly Pricing work?","publisher":"vendor","quote":"You can cancel your account at any time. If any overages have been incurred, they will be charged at the time of cancellation.","supports":"the final overage charge on cancelling"},{"id":"s15","url":"https://postmarkapp.com/support/article/1107-how-does-monthly-pricing-work","title":"How does Monthly Pricing work?","publisher":"vendor","quote":"Overages on regular monthly plans are calculated at the end of your monthly plan cycle and included with your plan cost for the upcoming month.","supports":"how overages are billed"},{"id":"s16","url":"https://postmarkapp.com/support/article/1285-pricing-billing-faq","title":"Pricing & Billing FAQ","publisher":"vendor","quote":"We have a trial with no expiration date. When you sign up, you're automatically put on a free Developer plan that includes 100 emails per month.","supports":"the free plan and its limit"},{"id":"s17","url":"https://postmarkapp.com/support/article/1285-pricing-billing-faq","title":"Pricing & Billing FAQ","publisher":"vendor","quote":"Your sending will not be paused. We will charge you for Additional emails outside of your plan.","supports":"sending continues past the plan limit and is billed"},{"id":"s18","url":"https://postmarkapp.com/support/article/1285-pricing-billing-faq","title":"Pricing & Billing FAQ","publisher":"vendor","quote":"Currently, we do not offer any annual plans, nor do we offer payment by invoice or PayPal.","supports":"no annual plans or invoice billing"},{"id":"s19","url":"https://postmarkapp.com/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"At the end of each billing period the plan contract will automatically renew indefinitely until explicitly cancelled by the User. Inactivity does not constitute automatic cancellation.","supports":"auto-renewal; inactivity does not cancel"},{"id":"s20","url":"https://postmarkapp.com/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"All cancellation requests will take effect at the end of then-current billing period in which the cancellation request is made","supports":"when a cancellation takes effect for billing"},{"id":"s21","url":"https://postmarkapp.com/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"Your downgrade will not be effective until the end of the billing period, and You will still be charged for the entire billing period at the higher subscription plan","supports":"a downgrade still bills the full current cycle"},{"id":"s22","url":"https://postmarkapp.com/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"Cancellation must be issued via the Service.","supports":"cancel in the product"},{"id":"s23","url":"https://postmarkapp.com/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"AC PM will issue a refund for your first purchase within 30 days of that purchase. Subsequent purchases are not eligible for refunds.","supports":"the refund rule in the terms for existing customers"},{"id":"s24","url":"https://postmarkapp.com/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"These Terms of Service are for new customers effective immediately as of December 10, 2024.","supports":"which terms apply to new customers"},{"id":"s25","url":"https://postmarkapp.com/support/article/881-can-i-export-a-list-of-all-bounces","title":"Can I export a list of all bounces?","publisher":"vendor","quote":"Visit the Suppressions tab in your stream and there click the Export button. That will export your Suppressions tab into a JSON format file.","supports":"exporting a suppression list, and its format"},{"id":"s26","url":"https://postmarkapp.com/support/article/881-can-i-export-a-list-of-all-bounces","title":"Can I export a list of all bounces?","publisher":"vendor","quote":"You can use the Suppressions API to pull a Message Stream's suppressed recipients along with their suppression reason","supports":"pulling suppressions by API"},{"id":"s27","url":"https://postmarkapp.com/support/article/881-can-i-export-a-list-of-all-bounces","title":"Can I export a list of all bounces?","publisher":"vendor","quote":"export a list of your message events (including bounces) from out of your message stream's Activity tab into a CSV file. The CSV file is limited to 500 records.","supports":"exporting message events, and the CSV limit"},{"id":"s28","url":"https://postmarkapp.com/pricing","title":"Pricing","publisher":"vendor","quote":"Customizable data retention up to 365 days (45-day default)","supports":"how long message data is kept"},{"id":"s29","url":"https://postmarkapp.com/support/article/1009-can-i-change-the-account-owner","title":"Can I change the Account Owner?","publisher":"vendor","quote":"If you are the account owner, you can transfer ownership to another user on your account.","supports":"transferring ownership"},{"id":"s30","url":"https://postmarkapp.com/support/article/1008-what-are-the-account-and-server-api-tokens","title":"What are the Account and Server API Tokens, and SMTP Tokens?","publisher":"vendor","quote":"To find your Server API token in Postmark, visit the API Tokens tab within your Servers.","supports":"server API tokens belong to servers"},{"id":"s31","url":"https://postmarkapp.com/support/article/1285-pricing-billing-faq","title":"Pricing & Billing FAQ","publisher":"vendor","quote":"What happens if I consume all the emails in my plan?","supports":"the no-pause answer is about using up a plan's emails"},{"id":"s32","url":"https://postmarkapp.com/support/article/1107-how-does-monthly-pricing-work","title":"How does Monthly Pricing work?","publisher":"vendor","quote":"Starts at $14 /month per domain","supports":"DMARC Monitoring add-on price"},{"id":"s33","url":"https://postmarkapp.com/support/article/1107-how-does-monthly-pricing-work","title":"How does Monthly Pricing work?","publisher":"vendor","quote":"Starts at $5 /month","supports":"Custom Activity Retention add-on price"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["The close-account article names email history, sender signatures, servers and billing information; it does not name verified domains, message streams or suppression lists separately (it says all records are removed)","The current terms for new customers (from December 10, 2024) state no refund policy","No confirmation screen or email is documented for closing the account or for a downgrade","No sales-contract cancellation route is documented; Postmark says it offers no annual plans or invoice billing","The pricing page lists a Talk to Sales option, but contract terms for high-volume customers were not found"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Tip on overages now scoped to paid plans (the FAQ answer is about using up a plan's emails)","Added a tip on monthly add-ons, which the help pages don't say a downgrade removes","All 30 original quotes re-found; the refund rule sits in the existing-customers Terms, as the packet says"]}},"stackcut":{"vendor_id":"postmark","name":"Postmark","recipes":[{"id":"replace-postmark","title":"Transactional email API","best_year_one_net":null}]},"page":"https://stackcut.io/cancel/postmark","json":"https://stackcut.io/exits/postmark.json","evidence":{"packet_revision":"a0559d3192cfe8391e4cb26e46087b5bc4b7fdedd52a39413ada580170e215fa","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"postmark--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"postmark--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"prezi","name":"Prezi","category":"design_creative","website":"https://prezi.com","domains":["prezi.com"],"summary":"In Account Settings, open the License tab, click Cancel Subscription, decline the pause offer, answer the questionnaire and click Continue; a confirmation email follows. Team admins cancel in Admin console, Plan & Billing. Access lasts until the renewal date. No refunds. Deleting the account doesn't stop billing.","routes":[{"channel":"direct_web","label":"Individual license","applies_to":"Prezi individual licenses (Standard, Plus, Premium, Edu Plus, Edu Pro) bought on prezi.com","who":"The license holder, signed in to the account that pays","method":"self_serve","start_url":null,"steps":[{"do":"Sign in to the account that holds the license and go to your Account Settings page","expect":null},{"do":"Select the License tab, then click Cancel Subscription","expect":"a choice to Pause or Cancel your membership"},{"do":"Choose to cancel","expect":"a short questionnaire"},{"do":"Answer the questionnaire, then click Continue","expect":"a confirmation email once the subscription has been canceled"}],"confirm_by":"A confirmation email that the subscription has been canceled","effective":"The recurring payment stops and the account stays active until its next renewal date; then the license expires","notice":"Cancel before the renewal date: when renewal is due, Prezi charges your card automatically. A free trial is charged on the day it expires","refund":"Payment for subscriptions is non-refundable, whether you cancel or delete the account; starting a trial waives refund rights","fees":null,"source_ids":["s1","s2","s3","s4","s5","s17","s18","s19","s20","s21","s22","s27","s28"]},{"channel":"direct_web","label":"Prezi Business or Edu Teams","applies_to":"Prezi team subscriptions (Prezi Business, Prezi Edu Teams)","who":"The team administrator","method":"self_serve","start_url":null,"steps":[{"do":"After logging in, click your name in the top right corner and select Admin console","expect":null},{"do":"Click Plan & Billing on the left side","expect":"Subscription details"},{"do":"Under Subscription details, click Cancel Subscription","expect":null}],"confirm_by":null,"effective":"The account stays active until its next renewal date","notice":"Cancel before the renewal date: subscriptions renew automatically","refund":"Payment for subscriptions is non-refundable","fees":null,"source_ids":["s6","s7","s8","s17","s18","s22"]}],"pay_less":[{"type":"pause","what":"Pause instead of cancelling: Account Settings, License tab, Cancel Subscription, Pause Membership, choose how many weeks, then Confirm Pause. You keep your data and features and aren't charged while paused","evidence":"documented","source_ids":["s14","s15","s23"]},{"type":"free_plan","what":"Downgrade to the free Basic license: up to five presentations in the online editor, without privacy control or paid features. Prezi support does the downgrade; there's no option on the website","evidence":"documented","source_ids":["s11","s12","s13"]},{"type":"downgrade","what":"Move to a cheaper plan by submitting a help request to Prezi support; you lose the features your current plan adds","evidence":"documented","source_ids":["s13"]},{"type":"student_or_nonprofit","what":"Edu Plus, available at a discount to anyone with a certified educational email address, includes everything in Plus","evidence":"documented","source_ids":["s26"]}],"export":[{"data":"Presentations","how":"On a Plus, Premium or Edu Plus plan, use export to PDF or portable presentations (offline copies) before the license expires","format":"PDF, or a portable presentation","limits":"Export to PDF and portable presentations come with Plus and higher plans; after the license expires you can't edit presentations","source_ids":["s25","s10"]}],"after_cancel":{"access_until":"The account's next renewal date, then the license expires","data_kept":"Prezi's help says presentations stay in the account and keep their privacy status after the license expires, but can't be edited until you renew or downgrade to Basic. The Terms add that content and customizations tied to an expired or terminated paid account become unavailable","you_lose":["Editing presentations and creating new ones, until you renew or downgrade","Privacy control and paid features if you downgrade to Basic","Every presentation, permanently, if you delete the account"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"Cancel Subscription first offers to pause instead, then shows a short questionnaire before Continue","tips":["Deleting the account doesn't stop payments: cancel the subscription first","Team members can't delete their accounts; the team administrator cancels the team plan in the Admin console","If you can't see Cancel Subscription, check you're signed in to the account that holds the license","After cancelling, your account details still show the license type you had: that's expected","No refunds, even if you delete the account mid-term","To come back, restart from the License tab (Continue under Restart subscription)","Prezi's Terms also let you cancel the recurring payment by contacting Prezi Customer Support"]},"sources":[{"id":"s1","url":"https://support.prezi.com/hc/en-us/articles/360003478894-How-to-manage-your-Prezi-subscription","title":"How to manage your Prezi subscription","publisher":"vendor","quote":"you can cancel your license at any time. Canceling will stop your recurring payment.","supports":"cancel any time"},{"id":"s2","url":"https://support.prezi.com/hc/en-us/articles/360003478894-How-to-manage-your-Prezi-subscription","title":"How to manage your Prezi subscription","publisher":"vendor","quote":"This means that when your current subscription comes to an end, we will consider your license as expired.","supports":"when the license ends"},{"id":"s3","url":"https://support.prezi.com/hc/en-us/articles/360003478894-How-to-manage-your-Prezi-subscription","title":"How to manage your Prezi subscription","publisher":"vendor","quote":"Select the \"License\" tab.","supports":"Account Settings, License tab, Cancel Subscription"},{"id":"s4","url":"https://support.prezi.com/hc/en-us/articles/360003478894-How-to-manage-your-Prezi-subscription","title":"How to manage your Prezi subscription","publisher":"vendor","quote":"When your subscription has been canceled, you'll receive a confirmation email.","supports":"the confirmation email"},{"id":"s5","url":"https://support.prezi.com/hc/en-us/articles/360003478894-How-to-manage-your-Prezi-subscription","title":"How to manage your Prezi subscription","publisher":"vendor","quote":"Please make sure you are logged in to the correct account.","supports":"missing Cancel Subscription button"},{"id":"s6","url":"https://support.prezi.com/hc/en-us/articles/360003478894-How-to-manage-your-Prezi-subscription","title":"How to manage your Prezi subscription","publisher":"vendor","quote":"If you are the team administrator, you can cancel the subscription by following these steps:","supports":"who cancels a team plan"},{"id":"s7","url":"https://support.prezi.com/hc/en-us/articles/360003478894-How-to-manage-your-Prezi-subscription","title":"How to manage your Prezi subscription","publisher":"vendor","quote":"Click on the Plan & Billing option on the left side.","supports":"the Admin console's Plan & Billing page"},{"id":"s8","url":"https://support.prezi.com/hc/en-us/articles/360003478894-How-to-manage-your-Prezi-subscription","title":"How to manage your Prezi subscription","publisher":"vendor","quote":"Under Subscription details, click on Cancel Subscription.","supports":"the team cancel button"},{"id":"s9","url":"https://support.prezi.com/hc/en-us/articles/360003478894-How-to-manage-your-Prezi-subscription","title":"How to manage your Prezi subscription","publisher":"vendor","quote":"After your license expires, the presentations you've created will remain in your account and keep their privacy status.","supports":"presentations stay after expiry"},{"id":"s10","url":"https://support.prezi.com/hc/en-us/articles/360003478894-How-to-manage-your-Prezi-subscription","title":"How to manage your Prezi subscription","publisher":"vendor","quote":"However, you will no longer be able to edit them or create new presentations.","supports":"no editing after expiry"},{"id":"s11","url":"https://support.prezi.com/hc/en-us/articles/360003478894-How-to-manage-your-Prezi-subscription","title":"How to manage your Prezi subscription","publisher":"vendor","quote":"Our free Basic license allows anyone to create up to five presentations with our online editor.","supports":"the free Basic license"},{"id":"s12","url":"https://support.prezi.com/hc/en-us/articles/360003478894-How-to-manage-your-Prezi-subscription","title":"How to manage your Prezi subscription","publisher":"vendor","quote":"downgrading to a Basic license means you'll lose privacy control and any of the additional features that come with your Prezi plan.","supports":"what Basic loses"},{"id":"s13","url":"https://support.prezi.com/hc/en-us/articles/360003478894-How-to-manage-your-Prezi-subscription","title":"How to manage your Prezi subscription","publisher":"vendor","quote":"At the moment there is not an option to downgrade a Prezi account via our website.","supports":"downgrades go through support"},{"id":"s14","url":"https://support.prezi.com/hc/en-us/articles/360003478894-How-to-manage-your-Prezi-subscription","title":"How to manage your Prezi subscription","publisher":"vendor","quote":"You will not be charged while your plan is paused and you can resume any time.","supports":"pausing stops charges"},{"id":"s15","url":"https://support.prezi.com/hc/en-us/articles/360003478894-How-to-manage-your-Prezi-subscription","title":"How to manage your Prezi subscription","publisher":"vendor","quote":"Choose for how many weeks you would like to put your membership on a hold.","supports":"pause length"},{"id":"s16","url":"https://support.prezi.com/hc/en-us/articles/360003478894-How-to-manage-your-Prezi-subscription","title":"How to manage your Prezi subscription","publisher":"vendor","quote":"If you cancel your license, your account details will still state that you have a Prezi license.","supports":"account details after cancelling"},{"id":"s17","url":"https://prezi.com/terms-of-use/","title":"Prezi Terms of Use","publisher":"vendor","quote":"If you cancel your recurring payment option, your account will remain active until its next renewal date.","supports":"access until the renewal date"},{"id":"s18","url":"https://prezi.com/terms-of-use/","title":"Prezi Terms of Use","publisher":"vendor","quote":"Payment for subscriptions is non-refundable.","supports":"no refunds"},{"id":"s19","url":"https://prezi.com/terms-of-use/","title":"Prezi Terms of Use","publisher":"vendor","quote":"In either case (cancellation or deletion), you will not be given any refund.","supports":"no refund on cancelling or deleting"},{"id":"s20","url":"https://prezi.com/terms-of-use/","title":"Prezi Terms of Use","publisher":"vendor","quote":"the current fee for the account type you have selected will automatically and immediately be charged to your payment instrument or account on the date your free trial expires.","supports":"trials convert to paid"},{"id":"s21","url":"https://prezi.com/terms-of-use/","title":"Prezi Terms of Use","publisher":"vendor","quote":"You expressly agree that you waive any and all rights to a refund by engaging to have a Trial Period","supports":"trials waive refunds"},{"id":"s22","url":"https://support.prezi.com/hc/en-us/articles/360059557613-How-are-automatic-renewal-payments-made","title":"How are automatic renewal payments made?","publisher":"vendor","quote":"If you have an active Prezi subscription and the renewal is due, we automatically charge your card.","supports":"automatic renewal charges"},{"id":"s23","url":"https://support.prezi.com/hc/en-us/articles/360003478894-How-to-manage-your-Prezi-subscription","title":"How to manage your Prezi subscription","publisher":"vendor","quote":"You can pause your subscription, but keep all your precious data and features.","supports":"pausing keeps data"},{"id":"s24","url":"https://support.prezi.com/hc/en-us/articles/360003499213-Deleting-an-account","title":"Deleting an account","publisher":"vendor","quote":"This is very important because deleting an account doesn't stop your payments.","supports":"cancel before deleting"},{"id":"s25","url":"https://support.prezi.com/hc/en-us/articles/360003478934-Guide-to-Prezi-plans","title":"Guide to Prezi plans","publisher":"vendor","quote":"You also get access to the desktop app that provides offline access, export to PDF, and portable presentations.","supports":"PDF export and portable presentations on Plus"},{"id":"s26","url":"https://support.prezi.com/hc/en-us/articles/360003478934-Guide-to-Prezi-plans","title":"Guide to Prezi plans","publisher":"vendor","quote":"The educational plan in Prezi is available for anyone with a certified educational email address.","supports":"education plan eligibility"},{"id":"s27","url":"https://support.prezi.com/hc/en-us/articles/360003478894-How-to-manage-your-Prezi-subscription","title":"How to manage your Prezi subscription","publisher":"vendor","quote":"You'll be taken to a short questionnaire.","supports":"the cancel questionnaire"},{"id":"s28","url":"https://support.prezi.com/hc/en-us/articles/360003478894-How-to-manage-your-Prezi-subscription","title":"How to manage your Prezi subscription","publisher":"vendor","quote":"You'll be asked whether you would like to Pause or Cancel your membership.","supports":"the pause offer in the cancel flow"},{"id":"s29","url":"https://support.prezi.com/hc/en-us/articles/360003499213-Deleting-an-account","title":"Deleting an account","publisher":"vendor","quote":"You will lose all of the presentations you have created, and they cannot be recovered.","supports":"deleting is permanent"},{"id":"s30","url":"https://support.prezi.com/hc/en-us/articles/360003499213-Deleting-an-account","title":"Deleting an account","publisher":"vendor","quote":"If you are part of a Prezi team, the \"delete account\" option is not available.","supports":"team members can't delete accounts"},{"id":"s31","url":"https://support.prezi.com/hc/en-us/articles/360003478894-How-to-manage-your-Prezi-subscription","title":"How to manage your Prezi subscription","publisher":"vendor","quote":"click on Continue under \"Restart subscription\"","supports":"restarting a cancelled subscription"},{"id":"s32","url":"https://prezi.com/terms-of-use/","title":"Prezi Terms of Use","publisher":"vendor","quote":"through your account detail when logged in or by contacting Prezi Customer Support","supports":"cancelling through Prezi Customer Support"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["The steps for exporting a presentation to PDF or as a portable presentation aren't confirmed here; Prezi's plan guide only lists them as Plus features","Prezi's help pages don't say whether subscriptions bought in its mobile apps are billed by Apple or Google","Current prices and billing periods aren't listed here; they're on Prezi's pricing page","Prezi's team-cancel steps don't say when access ends; the Terms say a cancelled account stays active until its next renewal date"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked every route fact against Prezi's subscription, renewal, account-deletion and plan articles and its Terms of Use: individual and team cancel steps, the pause offer, questionnaire, confirmation email, access until the renewal date and the no-refund terms are confirmed","Added a tip: the Terms also let you cancel the recurring payment by contacting Prezi Customer Support (s32)"]}},"delete_account":{"url":"https://prezi.com/settings/delete-account/","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/prezi","json":"https://stackcut.io/exits/prezi.json","evidence":{"packet_revision":"48a21a82b4816eda1e5f481011bb90e23f25145701e9cd79230c43e211d7cd5a","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"prezi--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"prezi--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"private_internet_access","name":"Private Internet Access","category":"security_privacy","website":"https://www.privateinternetaccess.com","domains":["privateinternetaccess.com"],"summary":"Cancel by turning off auto-renewal in the PIA Client Control Panel (Next Billing, Turn off auto-renewal); the VPN works until the paid term ends. App Store and Google Play purchases are cancelled there. Gotcha: cancelling doesn't refund; ask Support within 30 days, and app-store purchases aren't covered.","routes":[{"channel":"direct_web","label":"Billed by PIA","applies_to":"Subscriptions bought on the PIA website, paid by card, PayPal, Amazon Pay, Google Pay or Apple Pay","who":"The account holder, signed in to the Client Control Panel","method":"self_serve","start_url":"https://www.privateinternetaccess.com/account/client-sign-in","steps":[{"do":"Log in to the PIA Client Control Panel","expect":"Next Billing"},{"do":"Under Next Billing, select Turn off auto-renewal, then select Turn off auto-renewal again if asked to confirm","expect":null},{"do":"If asked for a cancellation reason, pick one and choose Submit","expect":"Auto-renewal was successfully turned off"}],"confirm_by":"The message \"Auto-renewal was successfully turned off\"","effective":"The account stays active until the end of the current paid term, then doesn't renew","notice":null,"refund":"PIA offers a 30-day money-back guarantee on most purchases, and its Terms apply the 30 days to renewals too: open a support ticket or email support@privateinternetaccess.com with your account email and PIA order number. App Store, Google Play, gift-card and deal-site purchases, and new accounts within 3 months of a refund, are excluded. If PIA asks you to verify your account, reply within 30 days. Refunds take 5-10 business days or more","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s14","s40","s21"]},{"channel":"apple_app_store","applies_to":"Subscriptions bought in the PIA app for iPhone or iPad through the App Store (1-month, or 1-year with a free trial)","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"Open the App Store app on your iPhone or iPad and tap your profile picture","expect":"Subscriptions"},{"do":"Tap Subscriptions, then find and tap Private Internet Access","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription and confirm (or, in Settings, tap your name, then Subscriptions, then the subscription)","expect":null}],"confirm_by":"In Subscriptions, an expiration message in red text, or no Cancel button","effective":"The subscription stays active until the end of the current billing period","notice":"On a free trial, cancel at least 24 hours before the trial ends","refund":"Not covered by PIA's 30-day guarantee; request refunds through the App Store, at Apple Support's discretion","fees":null,"source_ids":["s15","s16","s17","s18","s19","s20","s21","s22","s23","s41"]},{"channel":"google_play","applies_to":"Subscriptions bought in the PIA Android app through Google Play (1-month, or 1-year with a free trial)","who":"The Google Account that pays for the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Open the Google Play Store app, tap your profile icon in the top right, then select Payment & subscriptions","expect":"Subscriptions"},{"do":"Tap Subscriptions, then find and tap Private Internet Access","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription and confirm","expect":null}],"confirm_by":null,"effective":"The subscription stays active until the end of the current billing period (Google: for the time already paid)","notice":null,"refund":"Only Google can refund it: PIA's Terms say Google Play purchases can only be refunded by the payment processor, and Google says past subscription payments aren't refunded except in the cases its refund policies set out","fees":null,"source_ids":["s15","s16","s17","s18","s19","s21","s25","s42"]}],"pay_less":[{"type":"annual_billing","what":"Longer terms (1, 2 or 3 years) cost less per month than the 1-month plan. On a website plan you can upgrade to a longer term in the Client Control Panel; moving to a shorter term waits until the current term ends","evidence":"documented","source_ids":["s26","s27","s28"]}],"export":[],"after_cancel":{"access_until":"The end of the current paid term (App Store and Google Play: the end of the billing period)","data_kept":null,"you_lose":["VPN access once the paid term ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The flow may ask for a cancellation reason before you choose Submit","tips":["Cancelling means turning off auto-renewal; it doesn't refund. Ask for a refund separately, by support ticket or email, within 30 days","App Store, Google Play and Amazon subscriptions can't be cancelled from the PIA account; turn off auto-renewal on that platform","Crypto and PayGarden gift-card purchases don't renew automatically, so there is nothing to cancel","Order-page deals are for new accounts only; renewals are charged at the renewal price shown at checkout","Deleting the account is separate: ask Support by ticket or 24/7 live chat. To have all your data deleted, email dpo@privateinternetaccess.com","Having Support remove your saved payment details makes renewal fail, but PIA then can't refund to that payment method","Website plans renew automatically; the 2-year plan renews every year, not every 2 years"]},"sources":[{"id":"s1","url":"https://helpdesk.privateinternetaccess.com/hc/en-us/articles/46565550505627-How-Do-I-Cancel-My-Subscription","title":"How Do I Cancel My Subscription?","publisher":"vendor","quote":"Purchased directly from the PIA website: Cancel via the PIA Client Control Panel.","supports":"website purchases are cancelled in the Client Control Panel"},{"id":"s2","url":"https://helpdesk.privateinternetaccess.com/hc/en-us/articles/46565550505627-How-Do-I-Cancel-My-Subscription","title":"How Do I Cancel My Subscription?","publisher":"vendor","quote":"To cancel your subscription, you need to turn off automatic renewal. This stops PIA from billing you for your next cycle.","supports":"cancelling means turning off auto-renewal"},{"id":"s3","url":"https://helpdesk.privateinternetaccess.com/hc/en-us/articles/46565550505627-How-Do-I-Cancel-My-Subscription","title":"How Do I Cancel My Subscription?","publisher":"vendor","quote":"Under Next Billing, select Turn off auto-renewal.","supports":"the web cancel step"},{"id":"s4","url":"https://helpdesk.privateinternetaccess.com/hc/en-us/articles/46565550505627-How-Do-I-Cancel-My-Subscription","title":"How Do I Cancel My Subscription?","publisher":"vendor","quote":"If asked for a cancellation reason, select one and choose Submit.","supports":"the reason prompt"},{"id":"s5","url":"https://helpdesk.privateinternetaccess.com/hc/en-us/articles/46565550505627-How-Do-I-Cancel-My-Subscription","title":"How Do I Cancel My Subscription?","publisher":"vendor","quote":"You'll then see an \"Auto-renewal was successfully turned off\" confirmation message.","supports":"how to confirm it worked"},{"id":"s6","url":"https://helpdesk.privateinternetaccess.com/hc/en-us/articles/46565550505627-How-Do-I-Cancel-My-Subscription","title":"How Do I Cancel My Subscription?","publisher":"vendor","quote":"Your account stays active until the end of your current paid term, and then it will not renew.","supports":"when a web cancellation takes effect"},{"id":"s7","url":"https://helpdesk.privateinternetaccess.com/hc/en-us/articles/46565320079259-How-Do-I-Change-My-Current-Subscription","title":"How Do I Change My Current Subscription?","publisher":"vendor","quote":"If you paid with a credit card, PayPal, or Amazon Pay, Google Pay, or Apple Pay on the PIA website","supports":"payment methods billed by PIA on the website"},{"id":"s8","url":"https://helpdesk.privateinternetaccess.com/hc/en-us/articles/46777153728539-Am-I-Eligible-for-a-Refund","title":"Am I Eligible for a Refund?","publisher":"vendor","quote":"Private Internet Access (PIA) offers a 30-day money-back guarantee on most purchases.","supports":"the 30-day money-back guarantee"},{"id":"s9","url":"https://helpdesk.privateinternetaccess.com/hc/en-us/articles/46777153728539-Am-I-Eligible-for-a-Refund","title":"Am I Eligible for a Refund?","publisher":"vendor","quote":"Purchases made using gift cards or through 3rd-party deal sites are non-refundable.","supports":"gift-card and deal-site purchases are excluded"},{"id":"s10","url":"https://helpdesk.privateinternetaccess.com/hc/en-us/articles/46777153728539-Am-I-Eligible-for-a-Refund","title":"Am I Eligible for a Refund?","publisher":"vendor","quote":"If you received a refund on a PIA account and sign up again within 3 months, you will not be eligible for a refund on the new account.","supports":"the repeat-refund exclusion"},{"id":"s11","url":"https://helpdesk.privateinternetaccess.com/hc/en-us/articles/46566041639067-How-Do-I-Request-a-Refund","title":"How Do I Request a Refund?","publisher":"vendor","quote":"contact Customer Support here or by emailing support@privateinternetaccess.com and include the following:","supports":"how to request a refund"},{"id":"s12","url":"https://helpdesk.privateinternetaccess.com/hc/en-us/articles/46566041639067-How-Do-I-Request-a-Refund","title":"How Do I Request a Refund?","publisher":"vendor","quote":"It may take 5–10 business days or more for the refund to appear in your account, depending on your payment provider.","supports":"how long refunds take"},{"id":"s13","url":"https://www.privateinternetaccess.com/terms-of-service","title":"Private Internet Access Terms of Service","publisher":"vendor","quote":"we will gladly refund your payment if the refund is requested within thirty (30) days from the date of the initial purchase and/or renewal.","supports":"the 30-day window applies to renewals too"},{"id":"s14","url":"https://helpdesk.privateinternetaccess.com/hc/en-us/articles/46566041639067-How-Do-I-Request-a-Refund","title":"How Do I Request a Refund?","publisher":"vendor","quote":"Your PIA order number from your payment confirmation email","supports":"what to include in a refund request"},{"id":"s15","url":"https://helpdesk.privateinternetaccess.com/hc/en-us/articles/46565550505627-How-Do-I-Cancel-My-Subscription","title":"How Do I Cancel My Subscription?","publisher":"vendor","quote":"Find and tap Private Internet Access in the list.","supports":"the App Store and Google Play steps"},{"id":"s16","url":"https://helpdesk.privateinternetaccess.com/hc/en-us/articles/46565550505627-How-Do-I-Cancel-My-Subscription","title":"How Do I Cancel My Subscription?","publisher":"vendor","quote":"Tap Cancel Subscription and confirm.","supports":"the final app store step"},{"id":"s17","url":"https://helpdesk.privateinternetaccess.com/hc/en-us/articles/46565550505627-How-Do-I-Cancel-My-Subscription","title":"How Do I Cancel My Subscription?","publisher":"vendor","quote":"Your subscription will remain active until the end of the current billing period.","supports":"when an app store cancellation takes effect"},{"id":"s18","url":"https://helpdesk.privateinternetaccess.com/hc/en-us/articles/54630854874779-What-Subscriptions-Are-Available-With-PIA","title":"What Subscriptions Are Available With PIA?","publisher":"vendor","quote":"Please note that billing for these subscriptions is managed by Apple and Google, respectively, not PIA VPN.","supports":"Apple and Google bill in-app subscriptions"},{"id":"s19","url":"https://helpdesk.privateinternetaccess.com/hc/en-us/articles/46777153728539-Am-I-Eligible-for-a-Refund","title":"Am I Eligible for a Refund?","publisher":"vendor","quote":"Users whose subscriptions are billed as an in-app purchase through the Apple App Store do not have access to the PIA 30-day money-back guarantee.","supports":"App Store purchases have no 30-day guarantee"},{"id":"s20","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm an Apple cancellation"},{"id":"s21","url":"https://www.privateinternetaccess.com/terms-of-service","title":"Private Internet Access Terms of Service","publisher":"vendor","quote":"Accounts purchased through the Apple App Store, Google Play Store, gift cards or 3rd party deal sites, can only be refunded by the payment processor.","supports":"app store refunds come from Apple or Google"},{"id":"s22","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.","supports":"the free-trial notice"},{"id":"s23","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"Apple's own iPhone steps"},{"id":"s25","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when a Google Play cancellation takes effect"},{"id":"s26","url":"https://helpdesk.privateinternetaccess.com/hc/en-us/articles/54630854874779-What-Subscriptions-Are-Available-With-PIA","title":"What Subscriptions Are Available With PIA?","publisher":"vendor","quote":"longer subscriptions offer a lower average monthly cost than the 1-month subscription.","supports":"longer terms cost less per month"},{"id":"s27","url":"https://helpdesk.privateinternetaccess.com/hc/en-us/articles/46565320079259-How-Do-I-Change-My-Current-Subscription","title":"How Do I Change My Current Subscription?","publisher":"vendor","quote":"you can upgrade it to an available longer subscription term using the Client Control Panel.","supports":"switching to a longer term"},{"id":"s28","url":"https://helpdesk.privateinternetaccess.com/hc/en-us/articles/46565320079259-How-Do-I-Change-My-Current-Subscription","title":"How Do I Change My Current Subscription?","publisher":"vendor","quote":"You cannot downgrade to a shorter-term subscription in the Client Control Panel.","supports":"shorter terms only after the current term ends"},{"id":"s29","url":"https://helpdesk.privateinternetaccess.com/hc/en-us/articles/46775136551067-Delete-Your-PIA-Account-and-All-Associated-Data","title":"Delete Your PIA Account and All Associated Data","publisher":"vendor","quote":"for subscriptions purchased through the App Store, Google Play, or Amazon, you'll need to turn off automatic renewal yourself via the platform","supports":"App Store, Google Play and Amazon subscriptions are turned off on that platform"},{"id":"s30","url":"https://helpdesk.privateinternetaccess.com/hc/en-us/articles/46565550505627-How-Do-I-Cancel-My-Subscription","title":"How Do I Cancel My Subscription?","publisher":"vendor","quote":"Purchased with cryptocurrency: There is nothing to cancel.","supports":"crypto purchases need no cancelling"},{"id":"s31","url":"https://helpdesk.privateinternetaccess.com/hc/en-us/articles/46565891602715-Will-My-Subscription-Renew-Automatically","title":"Will My Subscription Renew Automatically?","publisher":"vendor","quote":"Bitcoin Cash, iTunes, any gift card payment methods through PayGarden, and region-specific options through Paymentwall, Bitcoin, Ethereum, Litecoin, Bitcoin Cash, or BitPay do not automatically renew.","supports":"payment methods that don't auto-renew"},{"id":"s32","url":"https://helpdesk.privateinternetaccess.com/hc/en-us/articles/46565891602715-Will-My-Subscription-Renew-Automatically","title":"Will My Subscription Renew Automatically?","publisher":"vendor","quote":"Please note that the deals seen on our order page at any given time are only eligible for new accounts and are not applicable for renewals.","supports":"deal prices don't apply to renewals"},{"id":"s33","url":"https://helpdesk.privateinternetaccess.com/hc/en-us/articles/54630854874779-What-Subscriptions-Are-Available-With-PIA","title":"What Subscriptions Are Available With PIA?","publisher":"vendor","quote":"The renewal term and price for your chosen subscription are clearly outlined on the order page and at checkout.","supports":"where the renewal price is shown"},{"id":"s34","url":"https://helpdesk.privateinternetaccess.com/hc/en-us/articles/46775136551067-Delete-Your-PIA-Account-and-All-Associated-Data","title":"Delete Your PIA Account and All Associated Data","publisher":"vendor","quote":"To delete your PIA account, you need to submit a ticket to the Customer Support team.","supports":"deleting the account goes through Support"},{"id":"s35","url":"https://helpdesk.privateinternetaccess.com/hc/en-us/articles/46775136551067-Delete-Your-PIA-Account-and-All-Associated-Data","title":"Delete Your PIA Account and All Associated Data","publisher":"vendor","quote":"Alternatively, you can contact the team via 24/7 live chat available on the website.","supports":"live chat for account deletion"},{"id":"s36","url":"https://helpdesk.privateinternetaccess.com/hc/en-us/articles/46775136551067-Delete-Your-PIA-Account-and-All-Associated-Data","title":"Delete Your PIA Account and All Associated Data","publisher":"vendor","quote":"To request the deletion of all of your data, you can send an email to dpo@privateinternetaccess.com.","supports":"how to have your data deleted"},{"id":"s37","url":"https://helpdesk.privateinternetaccess.com/hc/en-us/articles/55913472009499-Can-I-Remove-the-Payment-Details-from-My-Account","title":"Can I Remove the Payment Details from My Account?","publisher":"vendor","quote":"Your subscription's auto-renewal payment will fail because your payment details are no longer available.","supports":"removing payment details makes renewal fail"},{"id":"s38","url":"https://helpdesk.privateinternetaccess.com/hc/en-us/articles/55913472009499-Can-I-Remove-the-Payment-Details-from-My-Account","title":"Can I Remove the Payment Details from My Account?","publisher":"vendor","quote":"We will not be able to process a refund to the original payment method if we no longer have your payment card details.","supports":"removing payment details blocks refunds to that method"},{"id":"s39","url":"https://helpdesk.privateinternetaccess.com/hc/en-us/articles/54630854874779-What-Subscriptions-Are-Available-With-PIA","title":"What Subscriptions Are Available With PIA?","publisher":"vendor","quote":"There, you can purchase either a 1-year subscription (comes with a free trial) or a 1-month subscription","supports":"the in-app plans"},{"id":"s40","url":"https://helpdesk.privateinternetaccess.com/hc/en-us/articles/46777153728539-Am-I-Eligible-for-a-Refund","title":"Am I Eligible for a Refund?","publisher":"vendor","quote":"If PIA contacts you to verify your account during the refund process, you must respond within 30 days.","supports":"reply to verification requests within 30 days"},{"id":"s41","url":"https://helpdesk.privateinternetaccess.com/hc/en-us/articles/46777153728539-Am-I-Eligible-for-a-Refund","title":"Am I Eligible for a Refund?","publisher":"vendor","quote":"which are issued solely at the discretion of Apple Support","supports":"App Store refunds are up to Apple"},{"id":"s42","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"Your past subscriptions can't be refunded, with some exceptions as specified in this article or in Google Play's refund policies","supports":"Google Play's refund rule"},{"id":"s43","url":"https://helpdesk.privateinternetaccess.com/hc/en-us/articles/54630854874779-What-Subscriptions-Are-Available-With-PIA","title":"What Subscriptions Are Available With PIA?","publisher":"vendor","quote":"2 years: Renews every year","supports":"the 2-year plan renews yearly"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["How long PIA keeps account data after the subscription ends isn't stated on its help pages","PIA's help names Amazon as a platform that bills some subscriptions but gives no steps for turning off auto-renewal there","Whether subscriptions bought through third-party deal sites renew automatically isn't stated on PIA's help pages","Whether Dedicated IP and Antivirus add-ons stop renewing along with the VPN isn't stated on PIA's help pages","What confirms a Google Play cancellation isn't stated on PIA's or Google's cancel pages"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked every route, pay_less and refund fact against PIA's help center and Terms, and Apple's and Google's help pages","Refund page: it now says the 30-day guarantee covers 'most purchases', so the quote was corrected (s8); added that you must answer PIA's verification request within 30 days (s40)","Google Play: PIA's refund page doesn't mention Google Play, so that quote was removed; the refund now rests on PIA's Terms (only the payment processor refunds) and Google's own refund rule (s21, s42)","Tips: the 2-year website plan renews every year (s43)"]}},"page":"https://stackcut.io/cancel/private_internet_access","json":"https://stackcut.io/exits/private_internet_access.json","evidence":{"packet_revision":"a824e77bb00ea382d32b32031a16dadc4d3d2f5f69d6e84084f90a88dd174de1","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"private-internet-access--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"private-internet-access--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"private-internet-access--google-play--r3","channel":"google_play","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"productboard","name":"Productboard","category":"productivity","website":"https://www.productboard.com","domains":["productboard.com"],"summary":"Notify Productboard by chat or support@productboard.com: monthly plans cancel any time before the renewal date; annual and multi-year plans need notice 30+ days before the term ends or renew without exception. Admins can also downgrade on the in-app Billing page. Data is deleted 60 days after termination.","routes":[{"channel":"direct_web","label":"Monthly plan: cancel through support","applies_to":"Monthly Productboard subscriptions","who":"The workspace's designated admin contact","method":"email","start_url":null,"steps":[{"do":"Before the monthly renewal date, send Productboard a message in chat or email support@productboard.com asking to cancel the subscription","expect":null}],"confirm_by":null,"effective":null,"notice":"Cancel any time before the monthly renewal date","refund":null,"fees":null,"source_ids":["s1","s2","s3","s4"]},{"channel":"direct_web","label":"Downgrade on the Billing page","applies_to":"Self-serve monthly or annual plans that you want to move to a lower plan","who":"A workspace Admin (the role that manages subscription and billing information)","method":"self_serve","start_url":null,"steps":[{"do":"Sign in as an Admin, open the in-app Billing page, and downgrade your plan","expect":null}],"confirm_by":null,"effective":"Monthly plans: at the start of the next billing cycle. Annual plans: at the renewal date","notice":null,"refund":"No refund for the days remaining in the current billing cycle","fees":null,"source_ids":["s5","s6","s7","s8","s9"]},{"channel":"sales_contract","applies_to":"Annual or multi-year subscriptions, including contracted accounts under the Master Subscription Agreement","who":"The customer's designated admin contact","method":"email","start_url":null,"steps":[{"do":"At least 30 days before the subscription ends, notify Productboard in writing that you won't renew (chat or support@productboard.com; contract billing questions go to billing@productboard.com)","expect":null},{"do":"For a contracted account, also follow the MSA notice clause: send written notice addressed to Productboard, Inc., Attn: Legal Department, 333 Bush Street, 20th Floor, San Francisco, CA 94104, with a copy to legal@productboard.com","expect":null}],"confirm_by":null,"effective":"The subscription ends at the end of the current term","notice":"At least 30 days before the end of the subscription term; with less than 30 days' notice the subscription renews without exception","refund":"Fees paid are non-refundable, except as the MSA expressly provides","fees":"Payment obligations are non-cancellable under the MSA","source_ids":["s2","s4","s10","s11","s12","s13","s14","s15","s16","s17"]}],"pay_less":[{"type":"free_plan","what":"Free plan: 500 feedback notes, 25 Contributors, 1 Teamspace & 1 Product Portal, and 50 Spark AI credits a month shared across the workspace","evidence":"documented","source_ids":["s18","s19","s20","s21"]},{"type":"downgrade","what":"Downgrade to a cheaper plan from the in-app Billing page at any time; monthly plans change at the next billing cycle, annual plans at renewal","evidence":"documented","source_ids":["s5","s6","s7"]},{"type":"seat_reduction","what":"Remove maker seats (removing a user doesn't remove the seat): on monthly plans the change applies when a new billing cycle starts, on annual plans at the renewal date, with no refund for the remaining days","evidence":"documented","source_ids":["s22","s23","s47"]},{"type":"annual_billing","what":"Yearly billing is discounted (the pricing page says Save 21%; for example Plus is $19 per maker/month billed annually versus $25 billed monthly); you can move from monthly to yearly on the Billing page","evidence":"documented","source_ids":["s24","s25","s26","s27","s5"]}],"export":[{"data":"All feedback (notes), optionally with linked features","how":"While signed in, paste https://[your_workspace].productboard.com/api/notes/export into your browser with your workspace name, press enter, then open the email that arrives in a few minutes and click Download","format":"CSV","limits":"The text of feedback created through Zendesk, Slack and Intercom isn't included","source_ids":["s28","s29","s30","s31"]},{"data":"The rest of the workspace: products, components, features and subfeatures, companies and users, and roadmap images","how":"There is no efficient full-workspace export: collect data piece by piece with the CSV endpoints, the export button on each board, and the public API","format":"CSV; roadmap images as PNG","limits":"Audit log exports need a workspace admin on the Enterprise plan. It is the customer's responsibility to export data before it is deleted 60 days after termination","source_ids":["s32","s33","s34","s35","s36","s37","s38","s39"]}],"after_cancel":{"access_until":"Monthly: the renewal date (a downgrade applies at the start of the next billing cycle). Annual or multi-year: the end of the subscription term","data_kept":"Data stays on Productboard for up to 60 days after termination, then is deleted automatically. Under the MSA, customers can export Customer Property for up to 60 days after termination, and Productboard deletes it within 90 days","you_lose":["Paid-plan features and maker seats beyond the Free plan","All workspace data once the 60-day period after termination has passed"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Annual and multi-year plans: give notice at least 30 days before the term ends, or the plan renews without exception","Cancelling is done by notifying Productboard (chat or support@productboard.com); the in-app Billing page handles downgrades","Only Admins can manage subscription and billing information or delete the workspace","Spark (AI) can't be cancelled on its own: it's part of every plan","Downgrades and seat removals don't refund the rest of the current billing cycle","Export feedback and features before termination: there's no one-click full export, and data is deleted after 60 days","A trial isn't charged automatically: when it ends, access is locked (data is kept unless you ask otherwise) until you upgrade or convert to the free plan"]},"sources":[{"id":"s1","url":"https://support.productboard.com/hc/en-us/articles/360058212833-Pricing-and-billing-for-subscription-based-accounts","title":"Pricing and billing for subscription based accounts","publisher":"vendor","quote":"Customers on a monthly subscription can cancel their subscription anytime prior to the monthly renewal date.","supports":"monthly plans cancel before the renewal date"},{"id":"s2","url":"https://support.productboard.com/hc/en-us/articles/360058212833-Pricing-and-billing-for-subscription-based-accounts","title":"Pricing and billing for subscription based accounts","publisher":"vendor","quote":"It is the customer's responsibility to notify us and designate the correct admin contact.","supports":"the customer must notify Productboard"},{"id":"s3","url":"https://support.productboard.com/hc/en-us/articles/360058212833-Pricing-and-billing-for-subscription-based-accounts","title":"Pricing and billing for subscription based accounts","publisher":"vendor","quote":"We kindly ask you to notify us as soon as possible.","supports":"cancelling is done by notifying Productboard"},{"id":"s4","url":"https://support.productboard.com/hc/en-us/articles/360058212833-Pricing-and-billing-for-subscription-based-accounts","title":"Pricing and billing for subscription based accounts","publisher":"vendor","quote":"Send us a message via our chat or email us at support@productboard.com.","supports":"how to contact billing support"},{"id":"s5","url":"https://support.productboard.com/hc/en-us/articles/360058212833-Pricing-and-billing-for-subscription-based-accounts","title":"Pricing and billing for subscription based accounts","publisher":"vendor","quote":"You can upgrade or downgrade your plan anytime from the in-app Billing page, and move from monthly to yearly billing for a discounted rate.","supports":"downgrading on the in-app Billing page"},{"id":"s6","url":"https://support.productboard.com/hc/en-us/articles/360058212833-Pricing-and-billing-for-subscription-based-accounts","title":"Pricing and billing for subscription based accounts","publisher":"vendor","quote":"If you downgrade your plan, the change will take effect at the start of your next billing cycle","supports":"when a monthly downgrade takes effect"},{"id":"s7","url":"https://support.productboard.com/hc/en-us/articles/360058212833-Pricing-and-billing-for-subscription-based-accounts","title":"Pricing and billing for subscription based accounts","publisher":"vendor","quote":"If you're on an annual plan but want to downgrade your subscription, you can do so in-app at any time, though the change won't take effect until your renewal date","supports":"when an annual downgrade takes effect"},{"id":"s8","url":"https://support.productboard.com/hc/en-us/articles/360058212833-Pricing-and-billing-for-subscription-based-accounts","title":"Pricing and billing for subscription based accounts","publisher":"vendor","quote":"and you will not receive a refund for the days remaining in your current billing cycle.","supports":"no refund for the rest of the cycle"},{"id":"s9","url":"https://support.productboard.com/hc/en-us/articles/360056316294-Member-role-definitions","title":"Member role definitions","publisher":"vendor","quote":"Manage subscription and billing information","supports":"the Admin-only permission row for billing"},{"id":"s10","url":"https://support.productboard.com/hc/en-us/articles/360058212833-Pricing-and-billing-for-subscription-based-accounts","title":"Pricing and billing for subscription based accounts","publisher":"vendor","quote":"Customers on an annual or multi-year subscription must notify Productboard of their intention not to renew 30+ days prior to the end of their subscription.","supports":"the 30-day notice for annual plans"},{"id":"s11","url":"https://support.productboard.com/hc/en-us/articles/360058212833-Pricing-and-billing-for-subscription-based-accounts","title":"Pricing and billing for subscription based accounts","publisher":"vendor","quote":"If you give less than 30 days' notice, your subscription will renew without exception.","supports":"late notice means renewal"},{"id":"s12","url":"https://support.productboard.com/hc/en-us/articles/360058212833-Pricing-and-billing-for-subscription-based-accounts","title":"Pricing and billing for subscription based accounts","publisher":"vendor","quote":"Customers on contracted accounts with billing and pricing queries related to a contract should refer to the Master Subscription Agreement or contact our finance team by emailing billing@productboard.com.","supports":"contract accounts"},{"id":"s13","url":"https://www.productboard.com/msa/","title":"Master Subscription Agreement","publisher":"vendor","quote":"At the expiration of each Subscription Term, the Subscription Term for all purchased Subscription Services will automatically renew for the same period","supports":"automatic renewal"},{"id":"s14","url":"https://www.productboard.com/msa/","title":"Master Subscription Agreement","publisher":"vendor","quote":"elects to not renew by notifying the other Party in writing at least 30 days before such renewal","supports":"written notice of non-renewal, 30 days"},{"id":"s15","url":"https://www.productboard.com/msa/","title":"Master Subscription Agreement","publisher":"vendor","quote":"Notices to Productboard shall be addressed to: Productboard, Inc., Attn: Legal Department, 333 Bush Street, 20th Floor, San Francisco, CA 94104, with a copy to legal@productboard.com.","supports":"where contract notices go (postal address plus an email copy)"},{"id":"s16","url":"https://www.productboard.com/msa/","title":"Master Subscription Agreement","publisher":"vendor","quote":"with a copy to legal@productboard.com","supports":"the notice email copy"},{"id":"s17","url":"https://www.productboard.com/msa/","title":"Master Subscription Agreement","publisher":"vendor","quote":"Payment obligations are non-cancellable and Fees paid are non-refundable, except as otherwise expressly set forth in this Agreement.","supports":"no refunds; payment obligations stand"},{"id":"s18","url":"https://www.productboard.com/pricing/","title":"Productboard pricing","publisher":"vendor","quote":"500 feedback notes","supports":"Free plan feedback limit"},{"id":"s19","url":"https://www.productboard.com/pricing/","title":"Productboard pricing","publisher":"vendor","quote":"25 Contributors","supports":"Free plan contributors"},{"id":"s20","url":"https://www.productboard.com/pricing/","title":"Productboard pricing","publisher":"vendor","quote":"1 Teamspace & 1 Product Portal","supports":"Free plan teamspace and portal"},{"id":"s21","url":"https://support.productboard.com/hc/en-us/articles/48438638045459-Spark-pricing-and-billing-FAQ","title":"Spark pricing and billing FAQ","publisher":"vendor","quote":"The Free plan includes 50 AI credits per month, shared across your whole workspace.","supports":"Free plan AI credits"},{"id":"s22","url":"https://support.productboard.com/hc/en-us/articles/360058212833-Pricing-and-billing-for-subscription-based-accounts","title":"Pricing and billing for subscription based accounts","publisher":"vendor","quote":"If you remove seats, the change will not take effect until you start a new billing cycle, and you will not receive a refund","supports":"removing seats on a monthly plan"},{"id":"s23","url":"https://support.productboard.com/hc/en-us/articles/360058212833-Pricing-and-billing-for-subscription-based-accounts","title":"Pricing and billing for subscription based accounts","publisher":"vendor","quote":"If you remove seats, the change will not take effect until your renewal date, and you will not receive a refund for the days remaining in your current billing cycle.","supports":"removing seats on an annual plan"},{"id":"s24","url":"https://support.productboard.com/hc/en-us/articles/360058212833-Pricing-and-billing-for-subscription-based-accounts","title":"Pricing and billing for subscription based accounts","publisher":"vendor","quote":"Our yearly subscription offers high value with a discounted price for your yearly commitment.","supports":"yearly billing is discounted"},{"id":"s25","url":"https://www.productboard.com/pricing/","title":"Productboard pricing","publisher":"vendor","quote":"Save 21%","supports":"the annual saving"},{"id":"s26","url":"https://www.productboard.com/pricing/","title":"Productboard pricing","publisher":"vendor","quote":"$19 maker/month billed annually","supports":"Plus annual price"},{"id":"s27","url":"https://www.productboard.com/pricing/","title":"Productboard pricing","publisher":"vendor","quote":"$25 maker/month, billed monthly","supports":"Plus monthly price"},{"id":"s28","url":"https://support.productboard.com/hc/en-us/articles/360056354854-Exporting-your-feedback-into-a-CSV","title":"Exporting your feedback into a CSV","publisher":"vendor","quote":"https://[your_workspace].productboard.com/api/notes/export","supports":"the feedback export URL"},{"id":"s29","url":"https://support.productboard.com/hc/en-us/articles/360056354854-Exporting-your-feedback-into-a-CSV","title":"Exporting your feedback into a CSV","publisher":"vendor","quote":"Press enter, then wait. You will receive an email with the csv export in a few minutes","supports":"the export arrives by email"},{"id":"s30","url":"https://support.productboard.com/hc/en-us/articles/360056354854-Exporting-your-feedback-into-a-CSV","title":"Exporting your feedback into a CSV","publisher":"vendor","quote":"Click Download on the new page to download a CSV","supports":"downloading the CSV"},{"id":"s31","url":"https://support.productboard.com/hc/en-us/articles/360056354854-Exporting-your-feedback-into-a-CSV","title":"Exporting your feedback into a CSV","publisher":"vendor","quote":"The content of the feedback is not included for feedback that is created via third-party applications such as Zendesk, Slack, and Intercom.","supports":"what the feedback export leaves out"},{"id":"s32","url":"https://support.productboard.com/hc/en-us/articles/50259427184531-Export-guide","title":"Export guide","publisher":"vendor","quote":"Instead, you'll have to use the various export methods outlined in this article (potentially alongside the public API) to collect the data you need piece by piece.","supports":"no one-click full-workspace export"},{"id":"s33","url":"https://support.productboard.com/hc/en-us/articles/50259427184531-Export-guide","title":"Export guide","publisher":"vendor","quote":"Main product entities (products, components, features, and subfeatures)","supports":"features can be exported"},{"id":"s34","url":"https://support.productboard.com/hc/en-us/articles/50259427184531-Export-guide","title":"Export guide","publisher":"vendor","quote":"Roadmap images (PNGs of timelines and columns boards)","supports":"roadmap image export"},{"id":"s35","url":"https://support.productboard.com/hc/en-us/articles/50259427184531-Export-guide","title":"Export guide","publisher":"vendor","quote":"Click a button on a board to export the visible data","supports":"board export button"},{"id":"s36","url":"https://support.productboard.com/hc/en-us/articles/50259427184531-Export-guide","title":"Export guide","publisher":"vendor","quote":"Robust collection of API endpoints you can use to design your own export tools","supports":"API export"},{"id":"s37","url":"https://support.productboard.com/hc/en-us/articles/50259427184531-Export-guide","title":"Export guide","publisher":"vendor","quote":"To export an audit log, you must be a workspace admin, and your workspace must be on the Enterprise plan.","supports":"audit log export limits"},{"id":"s38","url":"https://support.productboard.com/hc/en-us/articles/360058212833-Pricing-and-billing-for-subscription-based-accounts","title":"Pricing and billing for subscription based accounts","publisher":"vendor","quote":"It is the customer's responsibility to export their data.","supports":"export before data is deleted"},{"id":"s39","url":"https://support.productboard.com/hc/en-us/articles/360058212833-Pricing-and-billing-for-subscription-based-accounts","title":"Pricing and billing for subscription based accounts","publisher":"vendor","quote":"Even if you cancel your plan, your data will remain on Productboard for up to 60 days after termination.","supports":"data kept 60 days"},{"id":"s40","url":"https://support.productboard.com/hc/en-us/articles/360058212833-Pricing-and-billing-for-subscription-based-accounts","title":"Pricing and billing for subscription based accounts","publisher":"vendor","quote":"After the 60-day period has passed from termination, we will automatically delete your data.","supports":"automatic deletion after 60 days"},{"id":"s41","url":"https://www.productboard.com/msa/","title":"Master Subscription Agreement","publisher":"vendor","quote":"for up to sixty (60) days from the effective date of termination of all applicable Order Forms and/or this Agreement.","supports":"the MSA export window"},{"id":"s42","url":"https://www.productboard.com/msa/","title":"Master Subscription Agreement","publisher":"vendor","quote":"delete all Customer Property within ninety (90) days from the effective date of termination","supports":"the MSA deletion deadline"},{"id":"s43","url":"https://support.productboard.com/hc/en-us/articles/48438638045459-Spark-pricing-and-billing-FAQ","title":"Spark pricing and billing FAQ","publisher":"vendor","quote":"Spark is a fundamental part of Productboard and cannot be canceled on its own.","supports":"Spark can't be cancelled separately"},{"id":"s44","url":"https://support.productboard.com/hc/en-us/articles/360056316294-Member-role-definitions","title":"Member role definitions","publisher":"vendor","quote":"Delete workspace and all data","supports":"the Admin-only permission row for deleting the workspace"},{"id":"s45","url":"https://support.productboard.com/hc/en-us/articles/360058212793-How-does-the-trial-work","title":"How does the trial work?","publisher":"vendor","quote":"We will notify you before the end of your trial; thereafter your data will remain in Productboard unless requested otherwise, but access to your information will be locked.","supports":"what happens when a trial ends"},{"id":"s46","url":"https://support.productboard.com/hc/en-us/articles/360058212793-How-does-the-trial-work","title":"How does the trial work?","publisher":"vendor","quote":"upgrade to one of our paid plans or convert your workspace to our free Starter plan","supports":"options after a trial"},{"id":"s47","url":"https://support.productboard.com/hc/en-us/articles/360058212833-Pricing-and-billing-for-subscription-based-accounts","title":"Pricing and billing for subscription based accounts","publisher":"vendor","quote":"Removing a user from one of your seats, will not remove that seat from your plan.","supports":"removing a user doesn't reduce seats"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["The help center gives no in-app steps to cancel; it says to notify Productboard, and the Billing page's menu path and downgrade screens aren't described","When access ends after a monthly cancellation through support, and what confirms it (an email), is not stated","How to delete a workspace isn't covered: Productboard's help center couldn't be searched for it, and only the Admin permission row was confirmed","Whether monthly plans get any refund on cancellation (beyond the no-refund rule for downgrades) is not stated","Whether a paid plan can be moved to the Free plan on the in-app Billing page is not documented (after a trial, a workspace can be converted to the free plan)"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Contract route: added the MSA's postal notice address (Legal Department, San Francisco) alongside the legal@ email copy; s15 quote re-copied in full","Downgrade route: removed 'such as the Free plan' (not documented for paid plans); listed it as unverified","Seat reduction: removing a user doesn't remove the seat"]}},"stackcut":{"vendor_id":"productboard","name":"Productboard","recipes":[{"id":"feedback-board","title":"Feedback, roadmap and changelog","best_year_one_net":1176}]},"page":"https://stackcut.io/cancel/productboard","json":"https://stackcut.io/exits/productboard.json","evidence":{"packet_revision":"612b56973c41d884fbaeee8962eff533839b36d55c062b249d69b73cda8b5898","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"productboard--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"productboard--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"productboard--sales-contract--r3","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"progress_sharefile","name":"ShareFile","category":"cloud_storage","website":"https://www.sharefile.com","domains":["sharefile.com"],"summary":"To stop a ShareFile Order renewing, send written notice: at least 30 days before renewal for annual billing, 7 days for monthly or quarterly. No self-serve cancel steps are published, and billing questions go to live chat. Download your files within 30 days after termination, to the extent available.","routes":[{"channel":"sales_contract","label":"Orders under the End User Agreement","applies_to":"Orders under the ShareFile End User Agreement, including annual and multi-year plans and any Order set up for autorenewal","who":"The customer on the Order","method":"letter","start_url":null,"steps":[{"do":"Check whether your Order is billed annually, or monthly or quarterly","expect":null},{"do":"Send written notice of your intention to terminate, at least 30 days before renewal for annual billing or at least 7 days for monthly or quarterly billing","expect":null},{"do":"Address the notice to ShareFile at 15 Wayside Rd, Suite 400, Burlington, MA 01803, Attention: General Counsel","expect":null}],"confirm_by":"A notice sent by air courier or email is deemed given on confirmation of receipt, so keep that confirmation","effective":"A subscription is a non-cancellable license for the term in the Order, so notice stops the renewal rather than ending the current term early. For UK and Germany billing, the FAQ says the account stays active through the final day of the current billing cycle after cancelling.","notice":"At least thirty (30) days written notice for annual billing, and at least seven (7) days for monthly or quarterly billing, to prevent renewal","refund":"All purchases are final, with no right to a refund or set-off, except as the agreement expressly provides. Extra features cancelled after the monthly charge aren't reimbursed for unused days.","fees":"Termination does not relieve the customer of fees that have accrued. The FAQ says ShareFile won't bill you further after account cancellation.","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s18","s21","s23"]},{"channel":"direct_web","label":"Plan changes in admin settings (not cancelling)","applies_to":"Plan changes for the account, listed in the FAQ under billing. The FAQ doesn't list cancelling here.","who":"Employee users with the request plan changes permission","method":"platform_settings","start_url":null,"steps":[{"do":"Open Admin Settings, then Billing","expect":null},{"do":"Choose Request Plan Changes","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s19","s22"]}],"pay_less":[{"type":"annual_billing","what":"Switch to an annual or multi-year plan, which the plans page says saves money. The billing cycle is then fixed for the term, and you can't go back to monthly.","evidence":"documented","source_ids":["s24","s15","s16"]},{"type":"seat_reduction","what":"Reduce the number of units at renewal, after removing employee users and data from the account so what's left fits the new quantity.","evidence":"documented","source_ids":["s25","s26"]}],"export":[{"data":"Customer Content","how":"Ask ShareFile technical support for download access and instructions, and download within 30 days after termination","format":null,"limits":"Only to the extent available, and for 30 days after termination","source_ids":["s11","s12","s13"]}],"after_cancel":{"access_until":"At termination of the Order, when access and use of the Products must stop immediately. For UK and Germany billing, the FAQ says the account stays active through the final day of the current billing cycle.","data_kept":"ShareFile has no obligation to keep Customer Content after the agreement ends. You have 30 days to download it, to the extent available.","you_lose":["Access to the Products once the Order terminates","Customer Content after the 30-day download window, where it is available"]},"agent_notes":{"sign_in_needed":null,"phone_or_chat_only":false,"retention_step":null,"tips":["Renewal is the risk: an Order set up for autorenewal renews unless written notice is sent in time","Annual or multi-year billing can't be downgraded to monthly","For technical support or billing, the contact page points to the live chat in the bottom right-hand corner"]},"sources":[{"id":"s1","url":"https://www.progress.com/docs/default-source/2019-openedge-evolution-tour-presentations/progress-sharefile-eua---april-2026.pdf?sfvrsn=faf90ef7_1","title":"ShareFile End User Agreement (April 2026)","publisher":"vendor","quote":"“Subscription” means the non-cancellable license to use the Software or Hosted Service stated in an Order.","supports":"a subscription is a non-cancellable license for the Order's term"},{"id":"s2","url":"https://www.progress.com/docs/default-source/2019-openedge-evolution-tour-presentations/progress-sharefile-eua---april-2026.pdf?sfvrsn=faf90ef7_1","title":"ShareFile End User Agreement (April 2026)","publisher":"vendor","quote":"the Term will automatically renew at the end of the Term","supports":"automatic renewal"},{"id":"s3","url":"https://www.progress.com/docs/default-source/2019-openedge-evolution-tour-presentations/progress-sharefile-eua---april-2026.pdf?sfvrsn=faf90ef7_1","title":"ShareFile End User Agreement (April 2026)","publisher":"vendor","quote":"If an Order is set up for autorenewal, Customer's failure to provide written notice of its intention to terminate","supports":"written notice is needed to stop renewal"},{"id":"s4","url":"https://www.progress.com/docs/default-source/2019-openedge-evolution-tour-presentations/progress-sharefile-eua---april-2026.pdf?sfvrsn=faf90ef7_1","title":"ShareFile End User Agreement (April 2026)","publisher":"vendor","quote":"For Customers billed annually, at least thirty (30) days written notice by Customer is required","supports":"30-day notice for annual billing"},{"id":"s5","url":"https://www.progress.com/docs/default-source/2019-openedge-evolution-tour-presentations/progress-sharefile-eua---april-2026.pdf?sfvrsn=faf90ef7_1","title":"ShareFile End User Agreement (April 2026)","publisher":"vendor","quote":"For Customers billed monthly or quarterly, at least seven (7) days written notice by Customer is required","supports":"7-day notice for monthly or quarterly billing"},{"id":"s6","url":"https://www.progress.com/docs/default-source/2019-openedge-evolution-tour-presentations/progress-sharefile-eua---april-2026.pdf?sfvrsn=faf90ef7_1","title":"ShareFile End User Agreement (April 2026)","publisher":"vendor","quote":"All notices required under this Agreement must be in writing and delivered","supports":"notices must be in writing"},{"id":"s7","url":"https://www.progress.com/docs/default-source/2019-openedge-evolution-tour-presentations/progress-sharefile-eua---april-2026.pdf?sfvrsn=faf90ef7_1","title":"ShareFile End User Agreement (April 2026)","publisher":"vendor","quote":"if to Company, to 15 Wayside Rd, Suite 400, Burlington, MA 01803, Attention: General Counsel.","supports":"the address for notices to ShareFile"},{"id":"s8","url":"https://www.progress.com/docs/default-source/2019-openedge-evolution-tour-presentations/progress-sharefile-eua---april-2026.pdf?sfvrsn=faf90ef7_1","title":"ShareFile End User Agreement (April 2026)","publisher":"vendor","quote":"if delivered by air courier or email, upon confirmation of receipt","supports":"when a notice counts as given"},{"id":"s9","url":"https://www.progress.com/docs/default-source/2019-openedge-evolution-tour-presentations/progress-sharefile-eua---april-2026.pdf?sfvrsn=faf90ef7_1","title":"ShareFile End User Agreement (April 2026)","publisher":"vendor","quote":"All purchases are final, with no right to a refund or set-off, except as expressly provided in this Agreement.","supports":"no refund unless the agreement provides one"},{"id":"s10","url":"https://www.progress.com/docs/default-source/2019-openedge-evolution-tour-presentations/progress-sharefile-eua---april-2026.pdf?sfvrsn=faf90ef7_1","title":"ShareFile End User Agreement (April 2026)","publisher":"vendor","quote":"Termination of this Agreement or any Order does not (i) relieve Customer of its obligation to pay all fees that have accrued","supports":"fees that have accrued stay payable"},{"id":"s11","url":"https://www.progress.com/docs/default-source/2019-openedge-evolution-tour-presentations/progress-sharefile-eua---april-2026.pdf?sfvrsn=faf90ef7_1","title":"ShareFile End User Agreement (April 2026)","publisher":"vendor","quote":"Company has no obligation to maintain Customer Content following termination of the Agreement","supports":"no duty to keep content after termination"},{"id":"s12","url":"https://www.progress.com/docs/default-source/2019-openedge-evolution-tour-presentations/progress-sharefile-eua---april-2026.pdf?sfvrsn=faf90ef7_1","title":"ShareFile End User Agreement (April 2026)","publisher":"vendor","quote":"except that, to the extent available, Customer shall have thirty (30) days to download Customer Content after termination","supports":"the 30-day download window"},{"id":"s13","url":"https://www.progress.com/docs/default-source/2019-openedge-evolution-tour-presentations/progress-sharefile-eua---april-2026.pdf?sfvrsn=faf90ef7_1","title":"ShareFile End User Agreement (April 2026)","publisher":"vendor","quote":"and must contact Company technical support for download access and instructions.","supports":"how to get download access"},{"id":"s14","url":"https://www.progress.com/docs/default-source/2019-openedge-evolution-tour-presentations/progress-sharefile-eua---april-2026.pdf?sfvrsn=faf90ef7_1","title":"ShareFile End User Agreement (April 2026)","publisher":"vendor","quote":"Upon termination of an Order, (i) Customer will immediately discontinue all access and use of the Products,","supports":"access ends at termination"},{"id":"s15","url":"https://www.sharefile.com/plans","title":"ShareFile plans","publisher":"vendor","quote":"Your selected billing cycle remains fixed for the term of the subscription.","supports":"the billing cycle is fixed for the term"},{"id":"s16","url":"https://www.sharefile.com/plans","title":"ShareFile plans","publisher":"vendor","quote":"downgrading from annual or multi-year billing back to monthly is not currently supported.","supports":"annual billing can't be downgraded to monthly"},{"id":"s17","url":"https://www.sharefile.com/plans","title":"ShareFile plans","publisher":"vendor","quote":"Pay Annually","supports":"the annual billing option"},{"id":"s18","url":"https://www.sharefile.com/faq","title":"ShareFile billing FAQ","publisher":"vendor","quote":"In the event of account cancellation, you will not be billed further.","supports":"billing stops after account cancellation"},{"id":"s19","url":"https://www.sharefile.com/faq","title":"ShareFile billing FAQ","publisher":"vendor","quote":"Admin Settings > Billing > Request Plan Changes","supports":"where plan changes are requested"},{"id":"s20","url":"https://www.sharefile.com/contact-us","title":"ShareFile contact","publisher":"vendor","quote":"For technical support or billing, use the live chat in the bottom right-hand corner.","supports":"billing questions go to live chat"},{"id":"s21","url":"https://www.sharefile.com/faq","title":"ShareFile billing FAQ","publisher":"vendor","quote":"your account will continue to be active through the final day of your current billing cycle.","supports":"for UK and Germany billing, access lasts to the end of the billing cycle after cancelling"},{"id":"s22","url":"https://www.sharefile.com/faq","title":"ShareFile billing FAQ","publisher":"vendor","quote":"Only employee users with the request plan changes permission can alter your billing plan.","supports":"who can change the billing plan"},{"id":"s23","url":"https://www.sharefile.com/faq","title":"ShareFile billing FAQ","publisher":"vendor","quote":"you will not be reimbursed for the days you did not use the features.","supports":"no reimbursement for unused days of cancelled extra features"},{"id":"s24","url":"https://www.sharefile.com/plans","title":"ShareFile plans","publisher":"vendor","quote":"you can upgrade to an annual or multi-year plan at any time to take advantage of cost savings.","supports":"annual or multi-year plans cost less"},{"id":"s25","url":"https://www.progress.com/docs/default-source/2019-openedge-evolution-tour-presentations/progress-sharefile-eua---april-2026.pdf?sfvrsn=faf90ef7_1","title":"ShareFile End User Agreement (April 2026)","publisher":"vendor","quote":"The quantity of Units can only be reduced to a new quantity at renewal","supports":"fewer units only at renewal"},{"id":"s26","url":"https://www.progress.com/docs/default-source/2019-openedge-evolution-tour-presentations/progress-sharefile-eua---april-2026.pdf?sfvrsn=faf90ef7_1","title":"ShareFile End User Agreement (April 2026)","publisher":"vendor","quote":"after the Customer has actively removed Employee Users and data from the Account","supports":"remove users and data before reducing units"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["No cancel steps for monthly self-serve plans are published on ShareFile's public pages; the Help Center's articles on cancelling and billing couldn't be confirmed.","Whether a notice of non-renewal needs a particular form, email address or contact isn't stated. The agreement only says notices must be in writing and gives a postal address.","Whether ShareFile confirms a cancellation or non-renewal notice, and how, isn't documented.","The contact page lists no phone number or billing email; billing questions go to live chat."],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Rewrote the summary: the agreement and FAQ do document how renewal is stopped.","Cited the agreement's definition of a subscription as non-cancellable; the earlier quote came from the multi-year clause only.","Added the FAQ's rule that UK and Germany accounts stay active to the end of the billing cycle, and that cancelled extra features aren't reimbursed.","Corrected who can change the plan: employee users with the request plan changes permission.","Replaced the annual-billing note with the plans page's cost-savings statement, and added reducing units at renewal from the agreement.","Rewrote the unverified notes for readers and dropped the one about unlabeled prices."]}},"page":"https://stackcut.io/cancel/progress_sharefile","json":"https://stackcut.io/exits/progress_sharefile.json","evidence":{"packet_revision":"ae3eb4f172770ba83bc001c4eadf1a25d9de4787e6927166e23cb81a12f7f76e","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"progress-sharefile--sales-contract--r1","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"progress-sharefile--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"projectmanager","name":"ProjectManager","category":"productivity","website":"https://www.projectmanager.com","domains":["projectmanager.com","learn.projectmanager.com"],"summary":"Cancel anytime in the Accounts feature of the ProjectManager Platform (or by email if you can't); it takes effect when the current subscription term expires, and a term can't be ended early. Monthly and annual plans renew automatically and termination brings no refund. Export Customer Data first.","routes":[{"channel":"direct_web","label":"Monthly plan paid by card","applies_to":"Monthly plans bought through the online checkout and paid by card","who":"The customer's account (the terms don't name a role)","method":"self_serve","start_url":null,"steps":[{"do":"Open the Accounts feature of the ProjectManager Platform and cancel the subscription","expect":null},{"do":"If you can't do it there, email ProjectManager to say you are cancelling, at the address given in section 8.4.1 of the terms","expect":null}],"confirm_by":null,"effective":"At the end of the current subscription term (the period you prepaid); the term can't be ended early for convenience","notice":"No customer notice period is stated: cancel before the term ends, since the card is debited automatically for each renewal term","refund":"Termination of the Agreement or of any Subscription Services gives no refund","fees":null,"source_ids":["s1","s7","s17","s8","s9","s15","s16","s10","s18","s21"]},{"channel":"sales_contract","label":"Annual plan (Sales Order)","applies_to":"Annual Plans: a prepaid annual commitment, invoiced in advance and paid by ACH, with renewal rates in the Sales Order","who":"The customer named on the Sales Order","method":"self_serve","start_url":null,"steps":[{"do":"Before the annual term ends, cancel in the Accounts feature of the ProjectManager Platform","expect":null},{"do":"If you can't, email ProjectManager to say you are cancelling, at the address given in section 8.4.1 of the terms","expect":null}],"confirm_by":null,"effective":"At the end of the current annual term: each term is a minimum term and can't be terminated for convenience. Without cancelling it renews for the same length at the Sales Order's renewal rates","notice":"No customer notice period is stated in the online terms; check your Sales Order","refund":"Termination of the Agreement or of any Subscription Services gives no refund","fees":null,"source_ids":["s7","s17","s8","s9","s14","s15","s19","s5","s10"]}],"pay_less":[{"type":"downgrade","what":"Change your plan at any time, or switch between paid plans","evidence":"documented","source_ids":["s2","s1"]},{"type":"annual_billing","what":"Pay annually to save up to 16% or 17% (the pricing page shows both figures); annual plans are a prepaid commitment paid by ACH transfer","evidence":"documented","source_ids":["s4","s20","s5"]}],"export":[{"data":"Customer Data on the ProjectManager Platform","how":"Export Customer Data from the Platform as the Customer Data Security Exhibit describes; the steps aren't on the public help pages","format":null,"limits":"The export method and any deadline are set out in the Customer Data Security Exhibit, a PDF linked from ProjectManager's legal page","source_ids":["s12","s13"]}],"after_cancel":{"access_until":"The end of the current Subscription Term","data_kept":"ProjectManager follows the retention and deletion processes in its Customer Data Security Exhibit; the periods aren't confirmed in this guide","you_lose":["Platform access once the Subscription Term expires","Customer Data you don't export before then"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancelling stops the next renewal; access runs to the end of the term you've paid for, and the term can't be ended early","Renewals are debited from the card automatically for each renewal term, so cancel before the term ends to stop the next charge","Export Customer Data before the term ends: terminated subscriptions get no refund","The 30-day free trial doesn't convert on its own: account and project data are locked when it ends unless you buy a paid edition","The mobile apps are free companions; billing is on the web Platform"]},"sources":[{"id":"s1","url":"https://www.projectmanager.com/pricing","title":"Pricing","publisher":"vendor","quote":"You can cancel your monthly account anytime, or toggle between paid plans.","supports":"monthly accounts can be cancelled anytime"},{"id":"s2","url":"https://www.projectmanager.com/pricing","title":"Pricing","publisher":"vendor","quote":"You can change your plan at any time.","supports":"plan changes at any time"},{"id":"s3","url":"https://www.projectmanager.com/pricing","title":"Pricing","publisher":"vendor","quote":"your account and project data will automatically be locked unless you decide to purchase one of the paid editions","supports":"trial data is locked when the trial ends"},{"id":"s4","url":"https://www.projectmanager.com/pricing","title":"Pricing","publisher":"vendor","quote":"If you decide to pay annually, you can save up to 17%.","supports":"the annual billing saving"},{"id":"s5","url":"https://www.projectmanager.com/pricing","title":"Pricing","publisher":"vendor","quote":"We accept ACH transfers for annual plans.","supports":"annual plans are paid by ACH transfer"},{"id":"s7","url":"https://www.projectmanager.com/terms","title":"Terms of Service","publisher":"vendor","quote":"Customer may cancel its subscription at any time, by using the “Accounts” feature of the ProjectManager Platform","supports":"how to cancel: the Accounts feature"},{"id":"s8","url":"https://www.projectmanager.com/terms","title":"Terms of Service","publisher":"vendor","quote":"Customer’s cancelation will be effective upon expiration of the Subscription Term","supports":"when cancellation takes effect"},{"id":"s9","url":"https://www.projectmanager.com/terms","title":"Terms of Service","publisher":"vendor","quote":"each Subscription Term is priced as a minimum term and may not be terminated for convenience.","supports":"no termination for convenience during a term"},{"id":"s10","url":"https://www.projectmanager.com/terms","title":"Terms of Service","publisher":"vendor","quote":"termination of the Agreement or of any Subscription Services will not entitle Customer to any refund","supports":"no refund on termination"},{"id":"s12","url":"https://www.projectmanager.com/terms","title":"Terms of Service","publisher":"vendor","quote":"Customer may export Customer Data from the ProjectManager Platform as specified in the Security Exhibit.","supports":"the customer's right to export Customer Data"},{"id":"s13","url":"https://www.projectmanager.com/terms","title":"Terms of Service","publisher":"vendor","quote":"ProjectManager will follow the data retention and deletion processes described in the Security Exhibit.","supports":"retention and deletion follow the Security Exhibit"},{"id":"s14","url":"https://www.projectmanager.com/terms","title":"Terms of Service","publisher":"vendor","quote":"For Annual Plans, renewals will be at the rates specified in the Sales Order for the Renewal Term.","supports":"annual renewals follow the Sales Order rates"},{"id":"s15","url":"https://www.projectmanager.com/terms","title":"Terms of Service","publisher":"vendor","quote":"the Initial Term or the renewed term will automatically renew for successive periods of the same length","supports":"automatic renewal for the same length"},{"id":"s16","url":"https://www.projectmanager.com/terms","title":"Terms of Service","publisher":"vendor","quote":"Customer’s credit card will be automatically debited for the fees payable for each Renewal Term","supports":"renewals are charged to the card automatically"},{"id":"s17","url":"https://www.projectmanager.com/terms","title":"Terms of Service","publisher":"vendor","quote":"if unable to do so, by email to that effect to","supports":"email is the fallback if the Accounts feature can't be used"},{"id":"s18","url":"https://www.projectmanager.com/terms","title":"Terms of Service","publisher":"vendor","quote":"will continue for the period for which Customer has prepaid ProjectManager using the online checkout","supports":"the term is the prepaid period"},{"id":"s19","url":"https://www.projectmanager.com/terms","title":"Terms of Service","publisher":"vendor","quote":"a subscription plan for the Subscription Services in which Customer makes a prepaid annual commitment","supports":"what an Annual Plan is"},{"id":"s20","url":"https://www.projectmanager.com/pricing","title":"Pricing","publisher":"vendor","quote":"Save up to 16%","supports":"the annual saving shown on the pricing toggle"},{"id":"s21","url":"https://www.projectmanager.com/pricing","title":"Pricing","publisher":"vendor","quote":"We accept Visa, MasterCard and American Express for monthly plans.","supports":"monthly plans are paid by card"},{"id":"s22","url":"https://www.projectmanager.com/pricing","title":"Pricing","publisher":"vendor","quote":"Free companion app that you can use to update tasks, upload photos, log hours and more","supports":"the mobile apps are free companions"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Which role may cancel, and what confirms a cancellation, aren't described in ProjectManager's terms or pricing pages","The export method, export deadline and retention periods are in the Customer Data Security Exhibit (a PDF linked from ProjectManager's legal page) and aren't confirmed in this guide","Any customer notice period for annual plans would be in the individual Sales Order, which isn't public"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Added the documented fallback: if the Accounts feature can't be used, cancel by email to the address in the terms","The annual-plan route pointed to contacting sales, which no page documents for cancelling; the terms say to cancel in the Accounts feature for any subscription","Annual plans are a prepaid annual commitment paid by ACH; monthly plans are paid by card. Clarified the routes accordingly","The pricing page shows both 16% and 17% annual savings; both are now cited","The retention and export details sit in a separate Security Exhibit PDF that couldn't be confirmed; left as not confirmed","Removed the App Store note: the mobile apps are free companions and no app-store billing is documented"]}},"page":"https://stackcut.io/cancel/projectmanager","json":"https://stackcut.io/exits/projectmanager.json","evidence":{"packet_revision":"b009f9882ed095a88a7c9e35ce6a35171db7d0b7dd18a4ce894ec5637b3a28ff","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"projectmanager--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"projectmanager--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"proton","name":"Proton (Mail, VPN, Pass, Drive)","category":"security_privacy","website":"https://proton.me","domains":["proton.me","protonvpn.com","protonmail.com"],"summary":"At account.proton.me open Settings, All settings, Subscription, then Cancel subscription, confirm, and submit a reason. The plan runs to the period end, then drops to Proton Free; over Free limits, mail and Drive are restricted. Full refund within 30 days of first purchase. VPN business plans need 30 days' notice.","routes":[{"channel":"direct_web","applies_to":"Proton plans bought from Proton on the web or in its apps with Proton billing (Mail, VPN, Pass, Drive, Unlimited, Duo, Family and others)","who":"The Proton Account owner, signed in","method":"self_serve","start_url":"https://account.proton.me","steps":[{"do":"Go to account.proton.me, sign in, and select any Proton service","expect":null},{"do":"Open Settings, then All settings, then Subscription; scroll down to Cancel subscription and click Continue","expect":null},{"do":"If you're sure, click Cancel subscription again to confirm","expect":"a request to select a reason for canceling"},{"do":"Select a reason and click Submit: Proton VPN's guide says the cancellation isn't finalized until you do","expect":null}],"confirm_by":null,"effective":"The plan stays active until the end of the current billing period and does not renew; the account then moves to Proton Free","notice":"Downgrade before the end of your subscription period if you don't want it to renew","refund":"Cancel within 30 days of the initial purchase for a full refund (once per user, only for subscriptions bought directly from Proton); after 30 days services are non-refundable. Bank transfer and cash payments can't be refunded","fees":null,"source_ids":["s1","s2","s3","s4","v1","v2","v8","v9","t1","t2","t3","t4","t5","t6","v7"]},{"channel":"apple_app_store","applies_to":"Proton plans bought as an in-app purchase on iPhone or iPad (billed by Apple)","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"Open your device's Settings and tap your name (Apple Account) at the top","expect":"Subscriptions"},{"do":"Tap Subscriptions, then the Proton subscription, then Cancel Subscription","expect":"the cancellation terms"},{"do":"Read the terms and tap Cancel Subscription again","expect":null}],"confirm_by":"Subscriptions shows an expiration message and no Cancel button for the Proton subscription","effective":"Premium features continue until the next renewal date, then the account is downgraded to Proton Free","notice":null,"refund":"Cancel in the App Store, then request the refund from Apple at reportaproblem.apple.com","fees":null,"source_ids":["v13","v3","v4","v10","v8","v9","a1","a2"]},{"channel":"google_play","applies_to":"Proton plans bought as an in-app purchase on Android (billed by Google Play)","who":"The Google Account that bought the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Open the Play Store app on your Android and sign in if needed (or use Google Play on the web)","expect":null},{"do":"Tap your avatar or profile picture, select Subscriptions, select the Proton subscription and follow the instructions to cancel","expect":null}],"confirm_by":"The subscription in Google Play is no longer set to renew","effective":"You keep access for the time you've already paid; then the account is downgraded to Proton Free","notice":null,"refund":"Request a refund from Proton's customer support; you may also be able to request one through Google Play","fees":null,"source_ids":["v13","v12","v5","v11","g1","g2","g3"]},{"channel":"sales_contract","applies_to":"Proton VPN Essentials, Business and Enterprise accounts","who":"The business customer, through its Proton account representative or the Customer Support Form","method":"contact_sales","start_url":null,"steps":[{"do":"Send a termination notice to your Proton account representative or through Proton's Customer Support Form at least 30 days before the subscription renews","expect":null}],"confirm_by":null,"effective":"The cancellation applies at the end of the current cycle","notice":"At least 30 days before renewal; with less notice the plan renews for another term and is cancelled at the end of that term","refund":null,"fees":null,"source_ids":["t8","t9","t10","t11"]}],"pay_less":[{"type":"downgrade","what":"Switch to a cheaper paid plan (Settings, All settings, Subscription, Compare all plans). Unused time becomes prorated account credit applied automatically to future payments; credits expire after 24 months","evidence":"documented","source_ids":["s5","t7","t12"]},{"type":"free_plan","what":"Proton Free keeps one email address, up to 1 GB of Mail storage, up to 5 GB on Proton Drive and one VPN connection","evidence":"documented","source_ids":["p4","p1","p2","p3"]}],"export":[{"data":"Proton Mail emails and their metadata","how":"Download the Proton Mail Export Tool for Windows, macOS or Linux from Proton's support page and run the export; it's available on every plan","format":"EML and JSON files, which email clients such as Thunderbird or Outlook can import","limits":"Emails only","source_ids":["x1","x2","x3"]},{"data":"Proton Pass vault items","how":"In the Pass web app, browser extension or Windows app, open Settings (gear icon), click the Export tab, choose a format and click Export","format":"A ZIP with a PGP-encrypted JSON file, an unencrypted ZIP, or a CSV file","limits":"You can't export from the Proton Pass mobile apps","source_ids":["x4","x5","x6"]}],"after_cancel":{"access_until":"The end of the current billing period; then the account becomes Proton Free","data_kept":"Data stays, but an account over the Free limits is put in a restricted state; you have one year to fix it, after which all data is deleted from the apps where storage limits are exceeded. Free accounts inactive for 12 months may also be deleted","you_lose":["Receiving new email (except from Proton), sending attachments and managing your calendar while over the Free storage limit","Proton Drive sync, uploads and phone photo backup while over the limit","Paid features such as extra addresses, custom domains and sub-users","Premium VPN features after the renewal date"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"After confirming Cancel subscription you must select a reason for canceling and click Submit; Proton VPN's guide says the cancellation isn't finalized until you do","tips":["One Proton Account and subscription covers Mail, VPN, Pass and Drive: cancelling affects every Proton service on it","Proton doesn't remove paid features or delete data for you: get under the Free limits (storage, sub-users) before downgrading to avoid the restricted state","The 30-day refund applies once per user and only to purchases made directly from Proton","App Store purchases are cancelled in iPhone Settings and refunded by Apple","Deleting the Proton Account (Settings, All settings, Account and password, Delete account) permanently deletes data from every Proton service and can't be undone"]},"sources":[{"id":"s1","url":"https://proton.me/support/manage-subscription","title":"How to manage your Proton subscription","publisher":"vendor","quote":"Go to account.proton.me, sign in, and select any Proton service.","supports":"where the cancel flow starts"},{"id":"s2","url":"https://proton.me/support/manage-subscription","title":"How to manage your Proton subscription","publisher":"vendor","quote":"Navigate to ⚙ (Settings) → All settings → Subscription, scroll down to Cancel subscription, and click Continue.","supports":"the cancel menu path"},{"id":"s3","url":"https://proton.me/support/manage-subscription","title":"How to manage your Proton subscription","publisher":"vendor","quote":"If you're sure you want to cancel, click Cancel subscription again to confirm.","supports":"the confirm step"},{"id":"s4","url":"https://proton.me/support/manage-subscription","title":"How to manage your Proton subscription","publisher":"vendor","quote":"If you cancel your subscription and switch to a Proton Free plan, your plan remains active until the end of the current billing period and does not renew.","supports":"when cancelling takes effect"},{"id":"s5","url":"https://proton.me/support/manage-subscription","title":"How to manage your Proton subscription","publisher":"vendor","quote":"When you downgrade to another paid plan, any unused time is converted into prorated account credits that are applied automatically to future payments.","supports":"downgrading to a cheaper paid plan"},{"id":"s6","url":"https://proton.me/support/manage-subscription","title":"How to manage your Proton subscription","publisher":"vendor","quote":"If your account exceeds the limits of the plan you're downgraded to, some features may stop working.","supports":"features stop over the limits"},{"id":"s7","url":"https://proton.me/support/manage-subscription","title":"How to manage your Proton subscription","publisher":"vendor","quote":"and your Mail storage is over the 1 GB limit, you won't be able to send or receive new emails until you free up space or upgrade again","supports":"the mail storage example"},{"id":"v1","url":"https://protonvpn.com/support/cancel-vpn-subscription","title":"How to cancel a Proton VPN subscription","publisher":"vendor","quote":"Go to the sidebar and select Subscription. Scroll to Cancel subscription","supports":"the Subscription page"},{"id":"v2","url":"https://protonvpn.com/support/cancel-vpn-subscription","title":"How to cancel a Proton VPN subscription","publisher":"vendor","quote":"Select a reason for canceling and click Submit. Your cancellation will not be finalized until you have done this.","supports":"the required reason step"},{"id":"v3","url":"https://protonvpn.com/support/cancel-vpn-subscription","title":"How to cancel a Proton VPN subscription","publisher":"vendor","quote":"Tap Subscriptions → Proton VPN. Tap Cancel Subscription","supports":"the App Store cancel steps"},{"id":"v4","url":"https://protonvpn.com/support/cancel-vpn-subscription","title":"How to cancel a Proton VPN subscription","publisher":"vendor","quote":"If you're sure you want to cancel, tap Cancel Subscription again.","supports":"the App Store confirm step"},{"id":"v5","url":"https://protonvpn.com/support/cancel-vpn-subscription","title":"How to cancel a Proton VPN subscription","publisher":"vendor","quote":"Tap your avatar or profile picture, then select Subscriptions. Select Proton VPN","supports":"the Google Play cancel steps"},{"id":"v7","url":"https://protonvpn.com/support/cancel-vpn-subscription","title":"How to cancel a Proton VPN subscription","publisher":"vendor","quote":"we can't issue refunds for bank transfer or cash payments.","supports":"payments that can't be refunded"},{"id":"v8","url":"https://protonvpn.com/support/cancel-vpn-subscription","title":"How to cancel a Proton VPN subscription","publisher":"vendor","quote":"You'll still be able to use premium VPN features until your next renewal date.","supports":"access until renewal"},{"id":"v9","url":"https://protonvpn.com/support/cancel-vpn-subscription","title":"How to cancel a Proton VPN subscription","publisher":"vendor","quote":"After that, your account will be downgraded to Proton Free.","supports":"the account moves to Proton Free"},{"id":"v10","url":"https://protonvpn.com/support/cancel-vpn-subscription","title":"How to cancel a Proton VPN subscription","publisher":"vendor","quote":"Cancel your subscription in the App Store, then request your refund from the Apple website.","supports":"App Store refunds go through Apple"},{"id":"v11","url":"https://protonvpn.com/support/cancel-vpn-subscription","title":"How to cancel a Proton VPN subscription","publisher":"vendor","quote":"You may also be able to cancel and request a refund through Google Play.","supports":"Google Play refunds"},{"id":"v12","url":"https://protonvpn.com/support/cancel-vpn-subscription","title":"How to cancel a Proton VPN subscription","publisher":"vendor","quote":"Open the Play Store app on your Android and sign in if needed.","supports":"where the Google Play cancel starts"},{"id":"v13","url":"https://protonvpn.com/support/cancel-vpn-subscription","title":"How to cancel a Proton VPN subscription","publisher":"vendor","quote":"You can cancel in a few different ways, depending on how you paid for your subscription.","supports":"the route depends on how you paid"},{"id":"t1","url":"https://proton.me/legal/terms","title":"Proton Terms of Service","publisher":"vendor","quote":"After the initial term, the subscription is renewed automatically for the duration as specified during your initial purchase and you will be charged accordingly, unless cancelled or modified by you.","supports":"automatic renewal"},{"id":"t2","url":"https://proton.me/legal/terms","title":"Proton Terms of Service","publisher":"vendor","quote":"If you do not want your plan to renew, you need to downgrade your plan before the end of your subscription period.","supports":"cancel before the period ends"},{"id":"t3","url":"https://proton.me/legal/terms","title":"Proton Terms of Service","publisher":"vendor","quote":"You may cancel your subscription within 30 days of the initial purchase and receive a full refund for the Service.","supports":"the 30-day refund"},{"id":"t4","url":"https://proton.me/legal/terms","title":"Proton Terms of Service","publisher":"vendor","quote":"Refunds can only be requested once per user.","supports":"one refund per user"},{"id":"t5","url":"https://proton.me/legal/terms","title":"Proton Terms of Service","publisher":"vendor","quote":"Past the abovementioned 30-day period, the Services provided by the Company are non-refundable","supports":"no refunds after 30 days"},{"id":"t6","url":"https://proton.me/legal/terms","title":"Proton Terms of Service","publisher":"vendor","quote":"This refund option is only applicable to users who have subscribed to Proton's Services directly through Proton's official channels (website and apps).","supports":"the refund covers direct purchases only"},{"id":"t7","url":"https://proton.me/legal/terms","title":"Proton Terms of Service","publisher":"vendor","quote":"If you downgrade before the end of your subscription period, we will provide you with an Account credit for the unused portion of your subscription.","supports":"credit for unused time"},{"id":"t8","url":"https://proton.me/legal/terms","title":"Proton Terms of Service","publisher":"vendor","quote":"If you have a Proton VPN Essentials, Business or Enterprise account, you can terminate your subscription by sending a termination notice","supports":"which business plans need a notice"},{"id":"t9","url":"https://proton.me/legal/terms","title":"Proton Terms of Service","publisher":"vendor","quote":"to your account representative or through our Customer Support Form at the latest 30 day before the renewal of your subscription.","supports":"how and when to send the notice"},{"id":"t10","url":"https://proton.me/legal/terms","title":"Proton Terms of Service","publisher":"vendor","quote":"When you do so, the cancellation is applied at the end of the current cycle.","supports":"when a business cancellation takes effect"},{"id":"t11","url":"https://proton.me/legal/terms","title":"Proton Terms of Service","publisher":"vendor","quote":"If you notify us less than 30 days before the renewal date of your subscription, your plan will renew for another term","supports":"late notice renews the plan"},{"id":"t12","url":"https://proton.me/legal/terms","title":"Proton Terms of Service","publisher":"vendor","quote":"Credits obtained this way must be used within 24 months or expire.","supports":"credits expire"},{"id":"t13","url":"https://proton.me/legal/terms","title":"Proton Terms of Service","publisher":"vendor","quote":"so you must first remove paid features before downgrading","supports":"remove paid features first"},{"id":"t14","url":"https://proton.me/legal/terms","title":"Proton Terms of Service","publisher":"vendor","quote":"your Account will be put in a delinquent restricted state which will limit the use of features of the Account.","supports":"the restricted state over Free limits"},{"id":"t15","url":"https://proton.me/legal/terms","title":"Proton Terms of Service","publisher":"vendor","quote":"We may delete Accounts in a delinquent restricted state, and/or part or all of the data they contain after 12 months in that state.","supports":"deletion after 12 months restricted"},{"id":"t16","url":"https://proton.me/legal/terms","title":"Proton Terms of Service","publisher":"vendor","quote":"If you have been inactive on your free Account for a consecutive period of 12 months or more","supports":"inactive free accounts"},{"id":"f1","url":"https://proton.me/support/free-plan-limits","title":"Proton Free plan limits","publisher":"vendor","quote":"You can't receive new emails, other than from Proton. You can't send emails with attachments.","supports":"mail restrictions over the limit"},{"id":"f2","url":"https://proton.me/support/free-plan-limits","title":"Proton Free plan limits","publisher":"vendor","quote":"Your devices won't sync with Proton Drive. You can't upload new files.","supports":"Drive restrictions over the limit"},{"id":"f3","url":"https://proton.me/support/free-plan-limits","title":"Proton Free plan limits","publisher":"vendor","quote":"Once access to your account is limited, you have one year to resolve the situation.","supports":"the one-year window"},{"id":"p1","url":"https://proton.me/support/proton-plans","title":"Proton plans explained","publisher":"vendor","quote":"Up to 1 GB of dedicated Mail storage","supports":"Free Mail storage"},{"id":"p2","url":"https://proton.me/support/proton-plans","title":"Proton plans explained","publisher":"vendor","quote":"Up to 5 GB total storage on Proton Drive","supports":"Free Drive storage"},{"id":"p3","url":"https://proton.me/support/proton-plans","title":"Proton plans explained","publisher":"vendor","quote":"1 VPN connection","supports":"Free VPN"},{"id":"d1","url":"https://proton.me/support/delete-account","title":"How to delete your Proton Account","publisher":"vendor","quote":"Your account will be deleted from Proton Mail, Proton Calendar, Proton VPN, Proton Pass, Proton Drive, and any other Proton services you use.","supports":"what account deletion removes"},{"id":"d2","url":"https://proton.me/support/delete-account","title":"How to delete your Proton Account","publisher":"vendor","quote":"When you delete your Proton Account, there is no way to recover it.","supports":"deletion can't be undone"},{"id":"a1","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple cancel steps"},{"id":"a2","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm an Apple cancellation"},{"id":"g1","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"the Google Play web steps"},{"id":"g2","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when a Google Play cancellation takes effect"},{"id":"g3","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"Important: When you uninstall an app, your subscription won't cancel.","supports":"uninstalling doesn't cancel"},{"id":"f4","url":"https://proton.me/support/free-plan-limits","title":"Proton Free plan limits","publisher":"vendor","quote":"All data will be deleted from the apps where storage limits are exceeded.","supports":"deletion after the one-year window"},{"id":"f5","url":"https://proton.me/support/free-plan-limits","title":"Proton Free plan limits","publisher":"vendor","quote":"You can't manage your calendar.","supports":"calendar is restricted over the limit"},{"id":"p4","url":"https://proton.me/support/proton-plans","title":"Proton plans explained","publisher":"vendor","quote":"1 email address","supports":"Free plan email addresses"},{"id":"x1","url":"https://proton.me/support/proton-mail-export-tool","title":"How to export and restore emails using the Proton Mail Export Tool","publisher":"vendor","quote":"The tool will export all your emails and their metadata. They will be saved as EML and JSON files.","supports":"what the Mail export covers, and its format"},{"id":"x2","url":"https://proton.me/support/proton-mail-export-tool","title":"How to export and restore emails using the Proton Mail Export Tool","publisher":"vendor","quote":"available for everyone","supports":"the export tool works on every plan"},{"id":"x3","url":"https://proton.me/support/proton-mail-export-tool","title":"How to export and restore emails using the Proton Mail Export Tool","publisher":"vendor","quote":"can then be imported into email clients such as Thunderbird or Outlook","supports":"using the exported files elsewhere"},{"id":"x4","url":"https://proton.me/support/pass-export","title":"How to export from Proton Pass","publisher":"vendor","quote":"From the settings menu, click on the Export tab.","supports":"where Pass export is"},{"id":"x5","url":"https://proton.me/support/pass-export","title":"How to export from Proton Pass","publisher":"vendor","quote":"A ZIP file containing a PGP-encrypted JSON file","supports":"Pass export formats"},{"id":"x6","url":"https://proton.me/support/pass-export","title":"How to export from Proton Pass","publisher":"vendor","quote":"You cannot export data using the Proton Pass mobile apps.","supports":"no export from the mobile apps"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Proton documents the App Store and Google Play steps only in Proton VPN's cancel guide; for Mail, Pass and Drive bought in the app, Apple's and Google's general cancel steps apply","No confirmation email or status for a web cancellation is documented","Whether the 30-day termination notice also covers Proton for Business plans other than Proton VPN Essentials, Business and Enterprise is not stated","How to export contacts, calendars and Drive files before cancelling isn't confirmed here; Proton's help center would document it"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked the subscription, VPN cancel, plans, free-limits and delete-account articles and the Terms of Service; every route fact confirmed","The required reason step comes from Proton VPN's guide; the step now says so","After cancel: over the Free limits, all data in those apps is deleted after the one-year window (f4); calendar management is also restricted (f5)","Added exports for Proton Mail (Export Tool, EML and JSON) and Proton Pass (Export tab; not from the mobile apps) (x1 to x6)","Rewrote the not-confirmed notes for readers","Trimmed the summary to 50 words"]}},"delete_account":{"url":"https://account.proton.me/u/0/mail/account-password","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/proton","json":"https://stackcut.io/exits/proton.json","evidence":{"packet_revision":"0e26f906f656753d1ab260f972e1cb4d3b3cee43f6e999ea05ca1be37fe07c39","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"proton--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"proton--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"proton--google-play--r3","channel":"google_play","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"proton--sales-contract--r4","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"prowritingaid","name":"ProWritingAid","category":"productivity","website":"https://prowritingaid.com","domains":["prowritingaid.com"],"summary":"Cancel on the ProWritingAid website: My Account, Plans, the red Cancel Subscription button, then Yes. Premium stays until the billing period ends, but cancelling a lifetime plan ends it at once. Refunds only for yearly or lifetime plans within 3 days of purchase.","routes":[{"channel":"direct_web","applies_to":"Premium and Premium Pro plans (monthly, yearly or lifetime) bought on the ProWritingAid website","who":"The account holder, signed in","method":"self_serve","start_url":"https://prowritingaid.com/en/Account/Login","steps":[{"do":"Log in on the ProWritingAid website, hover over your profile name and click My Account (or, on the Dashboard, click your profile icon at the top right, then My Account)","expect":"Plans"},{"do":"Scroll down to the Plans section and click the red Cancel Subscription button","expect":"a message asking if you are sure you want to cancel your subscription"},{"do":"Click Yes","expect":"Your plan has been cancelled, but you will still have access to premium features until your license expires."}],"confirm_by":"An email confirming the cancellation (check spam or junk if it doesn't arrive), and the on-screen message that your plan has been cancelled but premium features stay until your license expires","effective":"Auto-renewal stops and you keep all features until the end of the billing period. A lifetime plan is cancelled immediately, as it has no later billing period","notice":"Monthly plans renew on the same calendar day each month and yearly plans on the purchase date each year. A renewal charge your bank or card provider has already requested may still go through; ProWritingAid refunds it if that happens","refund":"No automatic refund on cancelling. Yearly and lifetime plans can be refunded if you contact ProWritingAid within 3 days of purchase (one refund per customer); monthly plans, Plagiarism Checks and Story Credits aren't refunded","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s14","s15","s16","s38","s39"],"label":"Cancel on the website"},{"channel":"direct_web","label":"By email","applies_to":"Any ProWritingAid account, including when you can't use the website flow","who":"The account holder","method":"email","start_url":null,"steps":[{"do":"Email hello@prowritingaid.com asking to cancel your account","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"Same as the website route: only yearly and lifetime plans within 3 days of purchase, requested by contacting ProWritingAid","fees":null,"source_ids":["s18","s13"]}],"pay_less":[{"type":"free_plan","what":"The Free plan stays available: a 500-word limit, 2 runs per report, and only grammar, spelling, punctuation and thesaurus checking. Cancelled paid plans drop to Free at the end of the billing cycle","evidence":"documented","source_ids":["s28","s29","s30","s26"]},{"type":"downgrade","what":"Move from Premium Pro to Premium: on a yearly or lifetime plan, email hello@prowritingaid.com within 3 days of buying Premium Pro and the upgrade cost is refunded while the account stays on Premium. After 3 days, a yearly plan can only be cancelled to end at the close of its billing cycle (it then drops to Free, and you can buy Premium afterwards); a lifetime plan can't be downgraded","evidence":"documented","source_ids":["s23","s37","s24","s26","s40","s41"]},{"type":"student_or_nonprofit","what":"Students get 20% off annual subscriptions (verified through the Student App Centre); primary and secondary school teachers can apply for a free ProWritingAid for Education license","evidence":"documented","source_ids":["s31","s32"]}],"export":[{"data":"Documents saved in the ProWritingAid Web Editor","how":"Log in to the Web Editor, open the document, then use Menu at the top left and choose Export; the document downloads to your computer","format":"Uploaded documents download in their original format; documents written in ProWritingAid download as Word (.docx), or as a text file (.txt) without Microsoft Word","limits":"Export before deleting or cancelling the account: files are deleted 60 days after the account is cancelled","source_ids":["s33","s34","s35","s22","s19"]}],"after_cancel":{"access_until":"The end of the billing period; a lifetime plan ends immediately when cancelled","data_kept":"After cancelling a subscription the account moves to the Free plan. If the account itself is cancelled, its files are marked for deletion and deleted after 60 days","you_lose":["Premium features: the Free plan is limited to 500 words and basic grammar, spelling, punctuation and thesaurus checks","Web Editor documents, 60 days after the account is cancelled or deleted"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancelling a lifetime plan ends it immediately: there's no later billing period to run out","Deleting the account (account page, Actions section, Delete Account) is separate and doesn't trigger a refund; export Web Editor documents first","A refund request must reach ProWritingAid within 3 days of buying a yearly or lifetime plan, and only one refund is given per customer","A renewal charge your bank has already requested may still go through after you cancel; ProWritingAid refunds it","A cancellation confirmation email follows; check spam or junk if it doesn't arrive"]},"sources":[{"id":"s1","url":"https://help.prowritingaid.com/article/196-how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Log in to your account on the ProWritingAid website","supports":"where the flow starts"},{"id":"s2","url":"https://help.prowritingaid.com/article/196-how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"If you are already logged in, hover over your profile name and click \"My Account.\"","supports":"opening My Account"},{"id":"s3","url":"https://help.prowritingaid.com/article/196-how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"your profile icon in the top right-hand side of your window, then click \"My Account.\" Scroll down to the \"Plans\" section and click on the red \"Cancel Subscription\" button.","supports":"the Dashboard path and the Cancel Subscription button"},{"id":"s4","url":"https://help.prowritingaid.com/article/196-how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"a message will appear to ask if you are sure you want to cancel your subscription. Click on the \"Yes\" button","supports":"the confirmation step"},{"id":"s5","url":"https://help.prowritingaid.com/article/196-how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Your plan has been cancelled, but you will still have access to premium features until your license expires.","supports":"the confirmation message"},{"id":"s6","url":"https://help.prowritingaid.com/article/401-what-happens-after-i-cancel-my-subscription","title":"What happens after I cancel my subscription?","publisher":"vendor","quote":"When you cancel your subscription, we will stop your payments from being autorenewed.","supports":"cancelling stops renewal"},{"id":"s7","url":"https://help.prowritingaid.com/article/401-what-happens-after-i-cancel-my-subscription","title":"What happens after I cancel my subscription?","publisher":"vendor","quote":"you will still be able to use your plan and access all of its features, but only up to the end of your billing period.","supports":"when access ends"},{"id":"s8","url":"https://help.prowritingaid.com/article/401-what-happens-after-i-cancel-my-subscription","title":"What happens after I cancel my subscription?","publisher":"vendor","quote":"If you have a lifetime subscription, your plan will be canceled immediately as there is no upcoming billing period.","supports":"a lifetime plan ends at once"},{"id":"s9","url":"https://help.prowritingaid.com/article/401-what-happens-after-i-cancel-my-subscription","title":"What happens after I cancel my subscription?","publisher":"vendor","quote":"sometimes the renewal charge may already be requested or processed by your bank or card provider.","supports":"a pending renewal charge may still go through"},{"id":"s10","url":"https://help.prowritingaid.com/article/401-what-happens-after-i-cancel-my-subscription","title":"What happens after I cancel my subscription?","publisher":"vendor","quote":"To receive a refund for a yearly or lifetime subscription, you need to contact us within 3 days of purchase.","supports":"the refund window"},{"id":"s11","url":"https://help.prowritingaid.com/article/349-cancel-vs-auto-renewal-whats-the-difference","title":"Cancel vs auto-renewal: what's the difference?","publisher":"vendor","quote":"you will not receive an automatic refund if you cancel your subscription","supports":"no automatic refund"},{"id":"s12","url":"https://help.prowritingaid.com/article/58-how-do-i-get-a-refund","title":"How do I get a refund?","publisher":"vendor","quote":"We do not offer refunds on monthly subscription plans, Plagiarism Checks, and Story Credits.","supports":"what is never refunded"},{"id":"s13","url":"https://prowritingaid.com/guarantee","title":"Money-Back Guarantee","publisher":"vendor","quote":"If you are unsatisfied with your ProWritingAid yearly or lifetime paid plan, please contact us within 3 days of purchase","supports":"the money-back guarantee"},{"id":"s14","url":"https://prowritingaid.com/guarantee","title":"Money-Back Guarantee","publisher":"vendor","quote":"Once you've received one refund, you are not entitled to another one","supports":"one refund per customer"},{"id":"s15","url":"https://help.prowritingaid.com/article/406-what-is-the-difference-between-monthly-yearly-and-lifetime-subscriptions","title":"What is the difference between monthly, yearly, and lifetime subscriptions?","publisher":"vendor","quote":"Monthly subscriptions renew automatically on the same calendar day of the month as when you first purchased your plan, every month.","supports":"monthly renewal date"},{"id":"s16","url":"https://help.prowritingaid.com/article/406-what-is-the-difference-between-monthly-yearly-and-lifetime-subscriptions","title":"What is the difference between monthly, yearly, and lifetime subscriptions?","publisher":"vendor","quote":"Yearly subscriptions renew automatically on the same calendar day as when you first purchased your plan, every year.","supports":"yearly renewal date"},{"id":"s17","url":"https://help.prowritingaid.com/article/406-what-is-the-difference-between-monthly-yearly-and-lifetime-subscriptions","title":"What is the difference between monthly, yearly, and lifetime subscriptions?","publisher":"vendor","quote":"You will not need to make another payment or renew because your subscription continues indefinitely.","supports":"lifetime plans don't renew"},{"id":"s18","url":"https://prowritingaid.com/en/Home/TermsOfService","title":"Terms of Service","publisher":"vendor","quote":"You can cancel your account at any time by sending an email to hello@ProWritingAid.com.","supports":"cancelling by email"},{"id":"s19","url":"https://prowritingaid.com/en/Home/TermsOfService","title":"Terms of Service","publisher":"vendor","quote":"Upon canceling your account, your files will be marked for deletion in sixty days, and will be deleted upon expiration of that sixty-day period.","supports":"how long files are kept"},{"id":"s20","url":"https://help.prowritingaid.com/article/17-how-do-i-delete-my-account","title":"How do I delete my account?","publisher":"vendor","quote":"Scroll down to the Actions section on the right-hand side of the screen. Click on the Delete Account button.","supports":"deleting the account is separate"},{"id":"s21","url":"https://help.prowritingaid.com/article/17-how-do-i-delete-my-account","title":"How do I delete my account?","publisher":"vendor","quote":"Deleting your account or canceling your subscription will not result in an automatic refund.","supports":"deleting doesn't refund"},{"id":"s22","url":"https://help.prowritingaid.com/article/17-how-do-i-delete-my-account","title":"How do I delete my account?","publisher":"vendor","quote":"Before you delete your account, export any documents saved in our Web Editor to your computer to avoid losing any work.","supports":"export before deleting"},{"id":"s23","url":"https://help.prowritingaid.com/article/264-how-can-i-downgrade-from-premium-pro","title":"How can I downgrade from Premium Pro?","publisher":"vendor","quote":"Email our support team at hello@prowritingaid.com. We will refund the cost of your upgrade to Premium Pro.","supports":"downgrading within 3 days"},{"id":"s24","url":"https://help.prowritingaid.com/article/264-how-can-i-downgrade-from-premium-pro","title":"How can I downgrade from Premium Pro?","publisher":"vendor","quote":"You can only downgrade at the end of your annual billing cycle.","supports":"downgrading after 3 days"},{"id":"s25","url":"https://help.prowritingaid.com/article/264-how-can-i-downgrade-from-premium-pro","title":"How can I downgrade from Premium Pro?","publisher":"vendor","quote":"you can still use all the features of your Premium Pro plan up to your billing cycle end date.","supports":"features stay until the cycle ends"},{"id":"s26","url":"https://help.prowritingaid.com/article/264-how-can-i-downgrade-from-premium-pro","title":"How can I downgrade from Premium Pro?","publisher":"vendor","quote":"will be downgraded to a Free plan.","supports":"a cancelled plan drops to Free"},{"id":"s27","url":"https://help.prowritingaid.com/article/264-how-can-i-downgrade-from-premium-pro","title":"How can I downgrade from Premium Pro?","publisher":"vendor","quote":"Money-Back Guarantee does not apply to monthly subscriptions","supports":"no refund on monthly plans"},{"id":"s28","url":"https://help.prowritingaid.com/article/95-what-is-the-difference-between-free-premium-premium-pro","title":"What is the difference between Free, Premium, and Premium Pro?","publisher":"vendor","quote":"500 words","supports":"the Free plan word count"},{"id":"s29","url":"https://help.prowritingaid.com/article/95-what-is-the-difference-between-free-premium-premium-pro","title":"What is the difference between Free, Premium, and Premium Pro?","publisher":"vendor","quote":"Only grammar, spelling, punctuation, and thesaurus checking","supports":"the Free plan checks"},{"id":"s30","url":"https://help.prowritingaid.com/article/95-what-is-the-difference-between-free-premium-premium-pro","title":"What is the difference between Free, Premium, and Premium Pro?","publisher":"vendor","quote":"2 runs per report","supports":"the Free plan report limit"},{"id":"s31","url":"https://help.prowritingaid.com/article/84-does-prowritingaid-offer-a-student-discount","title":"Does ProWritingAid offer a student discount?","publisher":"vendor","quote":"We offer students a 20% discount on our annual subscriptions.","supports":"the student discount"},{"id":"s32","url":"https://help.prowritingaid.com/article/84-does-prowritingaid-offer-a-student-discount","title":"Does ProWritingAid offer a student discount?","publisher":"vendor","quote":"If you're a primary or secondary school teacher, you can apply for a free ProWritingAid for Education license for you and your students.","supports":"free licenses for school teachers"},{"id":"s33","url":"https://help.prowritingaid.com/article/301-how-do-i-export-documents-from-the-web-editor","title":"How do I export documents from the Web Editor?","publisher":"vendor","quote":"Open the document you want to export","supports":"the export starts from the document"},{"id":"s34","url":"https://help.prowritingaid.com/article/301-how-do-i-export-documents-from-the-web-editor","title":"How do I export documents from the Web Editor?","publisher":"vendor","quote":"Your document will automatically download to your computer","supports":"the export downloads a file"},{"id":"s35","url":"https://help.prowritingaid.com/article/301-how-do-i-export-documents-from-the-web-editor","title":"How do I export documents from the Web Editor?","publisher":"vendor","quote":"it will download as either a Word document (.docx) or a Text file (.txt) if you don't have Microsoft Word","supports":"export formats"},{"id":"s36","url":"https://help.prowritingaid.com/article/87-do-you-offer-a-discount-for-bulk-group-purchases","title":"Do you offer a discount for bulk or group plan purchases?","publisher":"vendor","quote":"for teams of 2-100 people in the writing industry","supports":"ProWritingAid Teams plans exist"},{"id":"s37","url":"https://help.prowritingaid.com/article/264-how-can-i-downgrade-from-premium-pro","title":"How can I downgrade from Premium Pro?","publisher":"vendor","quote":"Your account will still remain active with a Premium subscription instead.","supports":"the account stays on Premium"},{"id":"s38","url":"https://help.prowritingaid.com/article/401-what-happens-after-i-cancel-my-subscription","title":"What happens after I cancel my subscription?","publisher":"vendor","quote":"After you have canceled your subscription, you will receive an email that confirms you have successfully canceled.","supports":"the confirmation email"},{"id":"s39","url":"https://help.prowritingaid.com/article/401-what-happens-after-i-cancel-my-subscription","title":"What happens after I cancel my subscription?","publisher":"vendor","quote":"We cannot stop this payment from being initiated, but we will issue a refund if this happens.","supports":"a renewal charge that goes through after cancelling is refunded"},{"id":"s40","url":"https://help.prowritingaid.com/article/264-how-can-i-downgrade-from-premium-pro","title":"How can I downgrade from Premium Pro?","publisher":"vendor","quote":"If you purchased your Premium Pro lifetime subscription more than 3 days ago, you cannot downgrade.","supports":"lifetime plans can't be downgraded after 3 days"},{"id":"s41","url":"https://help.prowritingaid.com/article/264-how-can-i-downgrade-from-premium-pro","title":"How can I downgrade from Premium Pro?","publisher":"vendor","quote":"You can then purchase a Premium plan in your account afterward.","supports":"buying Premium after the plan drops to Free"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["How a ProWritingAid Teams plan (for 2 to 100 people) is cancelled, and by whom, isn't described in the help center","Whether unused Plagiarism Checks, Sparks or credits survive a cancellation wasn't confirmed","No Apple App Store, Google Play or reseller billing is documented for ProWritingAid"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked both routes against ProWritingAid's cancel, after-cancel, refund and renewal articles, the Money-Back Guarantee and the Terms: steps, timing, the email route and the 3-day refund window are confirmed","A cancellation confirmation email is documented (s38): added to how to confirm, and dropped from the unconfirmed list","ProWritingAid refunds a renewal charge that goes through after you cancel (s39): added to the notice and tips","Downgrade: after 3 days a yearly Premium Pro plan can only be cancelled at the end of its cycle and drops to Free, with Premium bought afterwards; a lifetime plan can't be downgraded (s40, s41)"]}},"delete_account":{"url":"https://prowritingaid.com/en/Account/Manage","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/prowritingaid","json":"https://stackcut.io/exits/prowritingaid.json","evidence":{"packet_revision":"c5d9e92bfef038e7e5764a27d5994533ba8b113fcd31a885bffa8df2cafc1f0e","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"prowritingaid--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"prowritingaid--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"publer","name":"Publer","category":"marketing_sales","website":"https://publer.com","domains":["publer.com"],"summary":"On the web, open Settings, Billing, Cancel or pause subscription, then Cancel Subscription and Confirm Cancellation; the paid plan runs until the period ends. Plans bought in the iOS or Android app are cancelled from the app's Current Plan screen. Gotcha: moving to Free deletes all scheduled posts.","routes":[{"channel":"direct_web","label":"Bought on the web","applies_to":"Professional and Business plans (and trials) paid on the Publer website","who":"The Publer user who holds the subscription, signed in on the web","method":"self_serve","start_url":"https://app.publer.com/#/settings/billing","steps":[{"do":"Click the profile dropdown menu and go to Settings","expect":null},{"do":"Open Billing and click Cancel or pause subscription","expect":"a choice between Cancel Subscription and Pause Subscription"},{"do":"Choose Cancel Subscription","expect":"optional Leave Feedback and Chat with Support buttons, then the confirmation box"},{"do":"Tick the confirmation box and click Confirm Cancellation","expect":null}],"confirm_by":null,"effective":"Auto-renewal stops; you keep the paid plan until the end of the current subscription or trial period, then the account moves to the Free plan","notice":null,"refund":"Each web payment can be fully refunded within 14 days. After that you can still get a pro-rated refund for the rest of the subscription, minus any yearly discount. Refunds are manual: email support or use the live chat","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s51","s52"]},{"channel":"apple_app_store","label":"Bought in the iOS app","applies_to":"Subscriptions and free trials bought in the Publer app for iPhone or iPad","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"In the Publer app, tap the profile icon in the top left corner, then Account Settings","expect":null},{"do":"Choose Current Plan, then tap Manage Subscription","expect":"your subscription"},{"do":"Tap the subscription, then Cancel Subscription (or Cancel Free Trial), tick the box and tap Confirm","expect":null},{"do":"Or, outside the app: open Settings, tap your name, then Subscriptions, the Publer subscription and Cancel Subscription","expect":null}],"confirm_by":"If there is no Cancel button or you see an expiration message in red text, the subscription is already cancelled","effective":"You keep the paid plan until the end of the current subscription or trial period","notice":null,"refund":"Refunds for Apple purchases are processed by Apple, and Apple may or may not approve a request depending on the reason","fees":null,"source_ids":["s11","s12","s13","s14","s15","s4","s16","s17","s30","s31"]},{"channel":"google_play","label":"Bought in the Android app","applies_to":"Subscriptions and free trials bought in the Publer app for Android","who":"The Google account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"In the Publer app, tap the profile icon in the top left corner, then Account Settings","expect":null},{"do":"Choose Current Plan, then tap Manage Subscription","expect":"your subscription, with Cancel Subscription or Cancel Free Trial"},{"do":"Choose Cancel Subscription (or Cancel Free Trial). If a pause option appears, tap No thanks to continue","expect":"a list of reasons for cancelling"},{"do":"Select a reason and confirm by tapping Cancel subscription","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time you've already paid","notice":null,"refund":"For Google Play purchases Publer can only issue full refunds within 14 days of payment, on request by email or live chat; after that, no refunds","fees":null,"source_ids":["s11","s12","s13","s18","s19","s20","s21","s22","s23","s10"]},{"channel":"direct_web","label":"Delete the account","applies_to":"Any Publer account; deleting it also cancels active paid subscriptions","who":"The account holder, signed in","method":"self_serve","start_url":null,"steps":[{"do":"Click the profile dropdown menu and go to Settings","expect":null},{"do":"In the Account menu, scroll to the bottom of the page and click Delete account","expect":"a confirmation box"},{"do":"Tick the box and click Confirm Deletion","expect":null}],"confirm_by":null,"effective":"Active paid subscriptions are cancelled as part of the deletion. There is a 7-day grace period: logging back in within 7 days restores the account and its data","notice":null,"refund":null,"fees":null,"source_ids":["s1","s24","s25","s26","s27","s28"]}],"pay_less":[{"type":"pause","what":"Pause instead of cancelling, for 1, 2 or 3 months (Settings, Billing, Cancel or pause subscription, Pause Subscription). No charges apply while paused and your posts and data are kept; it resumes automatically, with a reminder 7 days before. Android app subscriptions can be paused, Apple ones can't","evidence":"documented","source_ids":["s32","s33","s34","s35","s36","s37"]},{"type":"downgrade","what":"Choose a lower plan, fewer social accounts and members (the minus (-) option) or a different billing frequency with Upgrade Plan. The pro-rated difference is credited, either off your next payment or as free days, depending on how you pay; in the mobile apps the downgrade applies at the next renewal date. Going from Business to Professional loses recycling and recurring posts","evidence":"documented","source_ids":["s38","s39","s40","s50","s41","s47","s53","s54"]},{"type":"free_plan","what":"Publer Free is free forever, but moving to it from a paid plan deletes all scheduled posts","evidence":"documented","source_ids":["s42","s6","s47"]},{"type":"student_or_nonprofit","what":"Charities and non-profit organizations get a 50% discount: send Publer a 501(c)(3) or equivalent government-issued proof by email or live chat","evidence":"documented","source_ids":["s43","s44"]}],"export":[],"after_cancel":{"access_until":"The end of the current subscription or trial period","data_kept":"After cancelling you have 24 hours to resubscribe without losing any data. Once the paid plan ends and the account moves to Free, all scheduled posts are lost. A deleted account can be restored by logging back in within 7 days","you_lose":["All scheduled posts, once the account drops to the Free plan","Connected social accounts, posts, drafts, settings and analytics, if you delete the account (posts already published on your social networks stay)","Paid-plan features beyond Publer Free"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"On the web, Cancel or pause subscription offers a pause, and optional Leave Feedback and Chat with Support buttons appear before you confirm; in the Android app a pause option may appear (tap No thanks) and you pick a reason before confirming","tips":["Cancelling stops auto-renewal; the paid plan runs until the end of the period","Scheduled posts are deleted when the account moves to the Free plan","Changed your mind? Resubscribe within 24 hours of cancelling to keep all data; the overlapping period is refunded","Deleting the account cancels active paid subscriptions and can be undone by logging back in within 7 days","Subscriptions bought through Apple can't be paused, and their refunds are handled by Apple","Web payments: ask for a full refund within 14 days by email or live chat; refunds are issued manually","Uninstalling the Android app doesn't cancel a Google Play subscription"]},"sources":[{"id":"s1","url":"https://publer.com/help/en/article/how-to-cancel-my-subscription-w1gd5i/","title":"How to cancel my subscription","publisher":"vendor","quote":"Click on the profile dropdown menu and go to Settings.","supports":"where the web flow starts"},{"id":"s2","url":"https://publer.com/help/en/article/how-to-cancel-my-subscription-w1gd5i/","title":"How to cancel my subscription","publisher":"vendor","quote":"Navigate to Billing and click Cancel or pause subscription.","supports":"the Billing step"},{"id":"s3","url":"https://publer.com/help/en/article/how-to-cancel-my-subscription-w1gd5i/","title":"How to cancel my subscription","publisher":"vendor","quote":"To confirm the cancellation, check the confirmation box and click Confirm Cancellation.","supports":"the final confirm step"},{"id":"s4","url":"https://publer.com/help/en/article/how-to-cancel-my-subscription-w1gd5i/","title":"How to cancel my subscription","publisher":"vendor","quote":"You can continue using your paid plan until the end of your current subscription or trial period","supports":"when access ends"},{"id":"s5","url":"https://publer.com/help/en/article/how-to-cancel-my-subscription-w1gd5i/","title":"How to cancel my subscription","publisher":"vendor","quote":"Canceling your subscription stops it from renewing automatically.","supports":"cancelling stops renewal"},{"id":"s6","url":"https://publer.com/help/en/article/how-to-cancel-my-subscription-w1gd5i/","title":"How to cancel my subscription","publisher":"vendor","quote":"Once your paid subscription ends and your account is downgraded to the FREE plan, all your scheduled posts will be lost.","supports":"scheduled posts are lost on the Free plan"},{"id":"s7","url":"https://publer.com/help/en/article/how-to-cancel-my-subscription-w1gd5i/","title":"How to cancel my subscription","publisher":"vendor","quote":"Choose Cancel Subscription.","supports":"the Cancel Subscription choice"},{"id":"s8","url":"https://publer.com/help/en/article/what-is-the-refund-policy-lflgew/","title":"What is the refund policy?","publisher":"vendor","quote":"For each payment that you make on the web, you have 14 days to request a full refund.","supports":"the 14-day full refund"},{"id":"s9","url":"https://publer.com/help/en/article/what-is-the-refund-policy-lflgew/","title":"What is the refund policy?","publisher":"vendor","quote":"you're still eligible for a refund for the remaining of the subscription, but a pro-rated refund and the discount for paying yearly (where applicable) will be waived.","supports":"refunds after 14 days"},{"id":"s10","url":"https://publer.com/help/en/article/what-is-the-refund-policy-lflgew/","title":"What is the refund policy?","publisher":"vendor","quote":"Refunds are issued manually so you will have to email us at","supports":"how to ask for a refund"},{"id":"s11","url":"https://publer.com/help/en/article/how-to-cancel-my-subscription-w1gd5i/","title":"How to cancel my subscription","publisher":"vendor","quote":"Tap the profile icon in the top left corner of the screen.","supports":"where the mobile flow starts"},{"id":"s12","url":"https://publer.com/help/en/article/how-to-cancel-my-subscription-w1gd5i/","title":"How to cancel my subscription","publisher":"vendor","quote":"Choose Current Plan from the options.","supports":"the Current Plan step"},{"id":"s13","url":"https://publer.com/help/en/article/how-to-cancel-my-subscription-w1gd5i/","title":"How to cancel my subscription","publisher":"vendor","quote":"Tap Manage Subscription.","supports":"the Manage Subscription step"},{"id":"s14","url":"https://publer.com/help/en/article/how-to-cancel-my-subscription-w1gd5i/","title":"How to cancel my subscription","publisher":"vendor","quote":"Select your subscription and tap Cancel Subscription or Cancel Free Trial.","supports":"the iOS cancel step"},{"id":"s15","url":"https://publer.com/help/en/article/how-to-cancel-my-subscription-w1gd5i/","title":"How to cancel my subscription","publisher":"vendor","quote":"Confirm the cancellation by checking the box and tapping Confirm.","supports":"the iOS confirm step"},{"id":"s16","url":"https://publer.com/help/en/article/what-is-the-refund-policy-lflgew/","title":"What is the refund policy?","publisher":"vendor","quote":"If you have made a purchase through Apple Pay, refunds are processed through Apple.","supports":"Apple handles refunds for App Store purchases"},{"id":"s17","url":"https://publer.com/help/en/article/how-to-cancel-my-subscription-w1gd5i/","title":"How to cancel my subscription","publisher":"vendor","quote":"your request may or may not be approved by Apple, depending on the reason","supports":"Apple decides on refunds"},{"id":"s18","url":"https://publer.com/help/en/article/how-to-cancel-my-subscription-w1gd5i/","title":"How to cancel my subscription","publisher":"vendor","quote":"Your subscription will be displayed there. Choose Cancel Subscription or Cancel Free Trial.","supports":"the Android cancel step"},{"id":"s19","url":"https://publer.com/help/en/article/how-to-cancel-my-subscription-w1gd5i/","title":"How to cancel my subscription","publisher":"vendor","quote":"Select a reason for canceling and confirm by tapping Cancel subscription.","supports":"the Android reason and confirm step"},{"id":"s20","url":"https://publer.com/help/en/article/how-to-cancel-my-subscription-w1gd5i/","title":"How to cancel my subscription","publisher":"vendor","quote":"No thanks","supports":"skipping the pause option on Android"},{"id":"s21","url":"https://publer.com/help/en/article/what-is-the-refund-policy-lflgew/","title":"What is the refund policy?","publisher":"vendor","quote":"For subscriptions purchased via Google Pay, we can only issue full refunds within 14 days of payment.","supports":"the Google Play refund window"},{"id":"s22","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"access after a Google Play cancellation"},{"id":"s23","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"Important: When you uninstall an app, your subscription won't cancel.","supports":"uninstalling doesn't cancel"},{"id":"s24","url":"https://publer.com/help/en/article/how-to-delete-publer-1m2v82z/","title":"How to delete Publer","publisher":"vendor","quote":"In the Account menu, scroll to the bottom of the page where you'll find the Delete account button","supports":"where to delete the account"},{"id":"s25","url":"https://publer.com/help/en/article/how-to-delete-publer-1m2v82z/","title":"How to delete Publer","publisher":"vendor","quote":"Once you click on Delete account, you'll need to confirm the account deletion by checking the box and clicking the Confirm Deletion button","supports":"the deletion confirm step"},{"id":"s26","url":"https://publer.com/help/en/article/how-to-delete-publer-1m2v82z/","title":"How to delete Publer","publisher":"vendor","quote":"Any active paid subscriptions will be automatically canceled as part of the account deletion process.","supports":"deletion cancels paid subscriptions"},{"id":"s27","url":"https://publer.com/help/en/article/how-to-delete-publer-1m2v82z/","title":"How to delete Publer","publisher":"vendor","quote":"easily undo the deletion by logging back into Publer within 7 days","supports":"the 7-day undo window"},{"id":"s28","url":"https://publer.com/help/en/article/how-to-delete-publer-1m2v82z/","title":"How to delete Publer","publisher":"vendor","quote":"all your data from Publer, including connected social accounts, posts, drafts, settings, analytics, and other information.","supports":"what deletion removes"},{"id":"s29","url":"https://publer.com/help/en/article/how-to-delete-publer-1m2v82z/","title":"How to delete Publer","publisher":"vendor","quote":"Any posts you have successfully published to your social media accounts through Publer will remain intact.","supports":"published posts stay on social networks"},{"id":"s30","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple cancel steps"},{"id":"s31","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm an Apple cancellation"},{"id":"s32","url":"https://publer.com/help/en/article/how-to-pause-my-publer-subscription-1la5h9j/","title":"How to pause my Publer subscription","publisher":"vendor","quote":"You can choose between 1, 2, or 3 months.","supports":"pause lengths"},{"id":"s33","url":"https://publer.com/help/en/article/how-to-pause-my-publer-subscription-1la5h9j/","title":"How to pause my Publer subscription","publisher":"vendor","quote":"No charges will apply during the duration of the Paused subscription","supports":"no charges while paused"},{"id":"s34","url":"https://publer.com/help/en/article/how-to-pause-my-publer-subscription-1la5h9j/","title":"How to pause my Publer subscription","publisher":"vendor","quote":"Keep all posts and data saved, so you can access them again when you Resume","supports":"data is kept while paused"},{"id":"s35","url":"https://publer.com/help/en/article/how-to-pause-my-publer-subscription-1la5h9j/","title":"How to pause my Publer subscription","publisher":"vendor","quote":"You can only pause mobile Android subscriptions, not Apple subscriptions","supports":"which mobile subscriptions can pause"},{"id":"s36","url":"https://publer.com/help/en/article/how-to-pause-my-publer-subscription-1la5h9j/","title":"How to pause my Publer subscription","publisher":"vendor","quote":"a reminder 7 days before your subscription restarts","supports":"the restart reminder"},{"id":"s37","url":"https://publer.com/help/en/article/how-to-pause-my-publer-subscription-1la5h9j/","title":"How to pause my Publer subscription","publisher":"vendor","quote":"Choose Pause Subscription","supports":"the pause option"},{"id":"s38","url":"https://publer.com/help/en/article/can-i-downgrade-or-upgrade-my-subscriptiontrial-at-anytime-1wclnn2/","title":"Can I downgrade or upgrade my subscription/trial at anytime?","publisher":"vendor","quote":"Upgrade Plan","supports":"where plan changes are made"},{"id":"s39","url":"https://publer.com/help/en/article/can-i-downgrade-or-upgrade-my-subscriptiontrial-at-anytime-1wclnn2/","title":"Can I downgrade or upgrade my subscription/trial at anytime?","publisher":"vendor","quote":"minus (-)","supports":"reducing accounts or members"},{"id":"s40","url":"https://publer.com/help/en/article/can-i-downgrade-or-upgrade-my-subscriptiontrial-at-anytime-1wclnn2/","title":"Can I downgrade or upgrade my subscription/trial at anytime?","publisher":"vendor","quote":"the pro-rated difference will be subtracted from your next payment","supports":"the downgrade credit"},{"id":"s41","url":"https://publer.com/help/en/article/can-i-downgrade-or-upgrade-my-subscriptiontrial-at-anytime-1wclnn2/","title":"Can I downgrade or upgrade my subscription/trial at anytime?","publisher":"vendor","quote":"your current subscription will remain active until the next renewal date. On that renewal date, your subscription will be downgraded.","supports":"mobile downgrades apply at renewal"},{"id":"s42","url":"https://publer.com/pricing","title":"Plans and Pricing","publisher":"vendor","quote":"Free forever","supports":"the Free plan"},{"id":"s43","url":"https://publer.com/help/en/article/what-is-the-discount-for-charities-and-non-profit-organizations-w9v6wt/","title":"What is the discount for charities and non-profit organizations?","publisher":"vendor","quote":"50% discount","supports":"the nonprofit discount"},{"id":"s44","url":"https://publer.com/help/en/article/what-is-the-discount-for-charities-and-non-profit-organizations-w9v6wt/","title":"What is the discount for charities and non-profit organizations?","publisher":"vendor","quote":"supporting government-issued documents, such as a copy of your 501(c)(3), or the equivalent of that, that prove that you are a charity or a non-profit organization.","supports":"how to qualify for the discount"},{"id":"s45","url":"https://publer.com/help/en/article/how-to-cancel-my-subscription-w1gd5i/","title":"How to cancel my subscription","publisher":"vendor","quote":"After canceling, you have 24 hours to resubscribe without losing any data.","supports":"the 24-hour resubscribe window"},{"id":"s46","url":"https://publer.com/help/en/article/how-to-cancel-my-subscription-w1gd5i/","title":"How to cancel my subscription","publisher":"vendor","quote":"When you resubscribe, you'll be charged the full amount, but we will make sure you're refunded for the overlapping period.","supports":"refund of the overlap when resubscribing"},{"id":"s47","url":"https://publer.com/help/en/article/can-i-downgrade-or-upgrade-my-subscriptiontrial-at-anytime-1wclnn2/","title":"Can I downgrade or upgrade my subscription/trial at anytime?","publisher":"vendor","quote":"Downgrading from a paid plan to a FREE plan will result in the loss of all scheduled posts","supports":"downgrading to Free deletes scheduled posts"},{"id":"s48","url":"https://publer.com/terms","title":"Terms of Service","publisher":"vendor","quote":"Paid service fees may be fully or partially refundable in specific scenarios and it is we who determine which Customer is eligible.","supports":"Publer decides refund eligibility"},{"id":"s49","url":"https://publer.com/pricing","title":"Plans and Pricing","publisher":"vendor","quote":"14 days money back guarantee","supports":"the money back guarantee"},{"id":"s50","url":"https://publer.com/help/en/article/can-i-downgrade-or-upgrade-my-subscriptiontrial-at-anytime-1wclnn2/","title":"Can I downgrade or upgrade my subscription/trial at anytime?","publisher":"vendor","quote":"the pro-rated difference will be converted into free days and the next renewal date will be updated accordingly","supports":"the downgrade credit as free days"},{"id":"s51","url":"https://publer.com/help/en/article/how-to-cancel-my-subscription-w1gd5i/","title":"How to cancel my subscription","publisher":"vendor","quote":"Before canceling, you can optionally share your feedback about your experience with Publer by clicking Leave Feedback.","supports":"the optional feedback step"},{"id":"s52","url":"https://publer.com/help/en/article/how-to-cancel-my-subscription-w1gd5i/","title":"How to cancel my subscription","publisher":"vendor","quote":"If you're unsure about canceling or need help with your subscription, you can also click Chat with Support.","supports":"the optional support chat"},{"id":"s53","url":"https://publer.com/help/en/article/can-i-downgrade-or-upgrade-my-subscriptiontrial-at-anytime-1wclnn2/","title":"Can I downgrade or upgrade my subscription/trial at anytime?","publisher":"vendor","quote":"downgrading from a Business plan to a Professional plan will cause you to lose recycling and recurring posts","supports":"what a Business to Professional downgrade loses"},{"id":"s54","url":"https://publer.com/help/en/article/can-i-downgrade-or-upgrade-my-subscriptiontrial-at-anytime-1wclnn2/","title":"Can I downgrade or upgrade my subscription/trial at anytime?","publisher":"vendor","quote":"changing the billing frequency","supports":"changing billing frequency"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Publer's help center doesn't describe exporting posts or analytics before cancelling","How long Publer keeps data for an account on the Free plan, or after the 7-day deletion grace period, isn't stated on its help pages","Who in a shared workspace can cancel isn't stated; the help pages describe the flow for the subscriber's own account","Whether deleting the Publer account also stops a subscription billed by Apple isn't stated; cancel it in Apple's Subscriptions settings first"],"review":{"by":"stackcut-review","on":"2026-10-06","result":"fixed","notes":["Re-checked every route against Publer's cancel, refund, pause, downgrade and delete-account articles and Apple's and Google's cancel pages: the menus, buttons, timing, the 14-day refund rules and the 7-day deletion undo are confirmed","Web route: added the optional Leave Feedback and Chat with Support buttons shown before the final confirm","Google Play refunds: added that Publer handles them on request by email or live chat; Apple refunds: removed an unsupported detail on where to request them","Downgrade: added the billing-frequency option and that going from Business to Professional loses recycling and recurring posts","Added a caution that the help pages don't say whether deleting the account stops an Apple-billed subscription"]}},"page":"https://stackcut.io/cancel/publer","json":"https://stackcut.io/exits/publer.json","evidence":{"packet_revision":"4b141faeec03949e1311a67b3aed0f41e869f4d1ccb7672513de631ad0ebdd49","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"publer--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"publer--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"publer--google-play--r3","channel":"google_play","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"publer--direct-web--r4","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"purevpn","name":"PureVPN","category":"security_privacy","website":"https://www.purevpn.com","domains":["purevpn.com","my.purevpn.com","support.purevpn.com"],"summary":"Cancel auto-renewal in the PureVPN Member Area: Subscriptions, Cancel Subscription, give a reason, continue cancellation. Apple, Google Play and PayPal billing are cancelled with them. The 31-day refund covers first purchases only, not renewals or store payments; you request it separately.","routes":[{"channel":"direct_web","label":"Member Area","applies_to":"Subscriptions PureVPN bills directly (card and other web payments), not through the Apple App Store or Google Play","who":"The account holder, signed in to the Member Area","method":"self_serve","start_url":"https://support.purevpn.com/billing/how-to-cancel-auto-recurring-payments","steps":[{"do":"Log in to your Member Area account with your email and password","expect":null},{"do":"Open Subscriptions","expect":null},{"do":"Click the drop-down arrow next to the subscription (or scroll down) and click Cancel Subscription","expect":null},{"do":"Give your reason when asked, then click continue cancellation and confirm in the pop-up","expect":"You are done with the cancellation, you will not be charged any further."}],"confirm_by":"The on-screen message that you are done with the cancellation and won't be charged further; the help pages describe no confirmation email","effective":"Cancelling turns off auto-renewal, so you are not charged again; the help pages don't say when access ends","notice":"Cancel any time before the renewal date","refund":"First purchases can be refunded within 31 days: request it from the Member Area under your active subscription, or email help@purevpn.com with your VPN username and the reason. Renewal payments, trial-based renewals and special accounts are excluded. Cancelling doesn't request a refund by itself","fees":null,"source_ids":["s1","s20","s21","s2","s22","s5","s6","s8","s23","s7","s24","s26","s25","s37","s19","s46"]},{"channel":"direct_web","label":"Live chat or email","applies_to":"Any directly billed subscription, including trial accounts where the Member Area shows no cancel button","who":"The account holder","method":"chat","start_url":"https://www.purevpn.com/term.php","steps":[{"do":"Open PureVPN's 24/7 Live Chat, or email enquiry@purevpn.com (the address in the Terms)","expect":null},{"do":"Ask support to cancel your subscription and turn off auto-renewal, and keep the reply","expect":null}],"confirm_by":"A reply from support; the pages don't describe a confirmation","effective":null,"notice":"Cancel any time before the renewal date","refund":null,"fees":null,"source_ids":["s10","s3","s5","s34","s35"]},{"channel":"apple_app_store","applies_to":"Subscriptions bought in the PureVPN iPhone or iPad app through the Apple App Store","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":"https://support.apple.com/en-us/118428","steps":[{"do":"On iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then the PureVPN subscription","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription (scroll down if needed)","expect":null}],"confirm_by":"The subscription shows no Cancel button, or an expiration message in red text","effective":null,"notice":null,"refund":"PureVPN's refund policy says App Store payments don't support its refund option; its billing FAQ says Apple handles refunds for these payments","fees":null,"source_ids":["s27","s43","s13","s12","s14","s9","s16","s15"]},{"channel":"google_play","applies_to":"Subscriptions bought in the PureVPN Android app through Google Play","who":"The Google Account that bought the subscription","method":"platform_settings","start_url":"https://support.google.com/googleplay/answer/7018481","steps":[{"do":"On your Android device, go to subscriptions in Google Play","expect":null},{"do":"Select the PureVPN subscription, tap Cancel subscription and follow the instructions","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time you've already paid","notice":null,"refund":"PureVPN's refund policy says Google Play payments don't support its refund option; its billing FAQ says Google handles refunds for these payments","fees":null,"source_ids":["s28","s41","s18","s42","s9","s17"]},{"channel":"paypal","applies_to":"Subscriptions paid through a PayPal billing agreement","who":"The owner of the PayPal account that pays PureVPN","method":"platform_settings","start_url":"https://www.paypal.com/us/cshelp/article/how-do-i-cancel-a-recurring-payment-subscription-or-automatic-billing-agreement-i-have-with-a-merchant-help240","steps":[{"do":"Log in to PayPal and open Settings, then Payments, then Automatic Payments (or Subscriptions and saved businesses)","expect":null},{"do":"Select PureVPN and cancel the automatic payment","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s30","s31","s32","s33"]}],"pay_less":[{"type":"annual_billing","what":"1-year and 2-year plans cost less per month than monthly billing; for example Standard is $12.95 a month monthly, or $58.20 for 27 months, then $47.95 a year","evidence":"documented","source_ids":["s39","s40","s38"]},{"type":"downgrade","what":"Standard is the cheapest tier ($12.95 a month on monthly billing); to change your subscription term, contact live chat or email help@purevpn.com","evidence":"documented","source_ids":["s39","s36","s35"]}],"export":[],"after_cancel":{"access_until":"Not stated on PureVPN's pages for direct billing; Google Play subscriptions keep working for the time already paid","data_kept":"No fixed period. The privacy policy says account data is kept while you remain a subscriber, and your email address is kept to prevent duplicate accounts and deleted only when you explicitly ask (GDPR requests: support@purevpn.com)","you_lose":["VPN protection once the subscription ends: the cancel article warns your connection will be left unprotected"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The Member Area asks for a reason before you click continue cancellation","tips":["Cancelling in the Member Area only turns off auto-renewal; a refund is a separate request, within 31 days of the first purchase","Renewal payments and trial-based renewals aren't refundable, so cancel before the renewal or trial ends","Store and PayPal billing are cancelled at Apple, Google or PayPal; uninstalling the app doesn't cancel a Google Play subscription","To undo a cancellation, contact live chat or email help@purevpn.com"]},"sources":[{"id":"s1","url":"https://support.purevpn.com/billing/how-to-cancel-auto-recurring-payments","title":"How to cancel Auto-Recurring payments","publisher":"vendor","quote":"Log in to your Member Area account with your email and password.","supports":"where to sign in to cancel"},{"id":"s2","url":"https://support.purevpn.com/billing/how-to-cancel-auto-recurring-payments","title":"How to cancel Auto-Recurring payments","publisher":"vendor","quote":"You are done with the cancellation, you will not be charged any further.","supports":"the confirmation message and that charges stop"},{"id":"s3","url":"https://support.purevpn.com/billing/how-to-cancel-auto-recurring-payments","title":"How to cancel Auto-Recurring payments","publisher":"vendor","quote":"If you're using a trial account with PureVPN and cannot locate the cancellation button on your members area page, please contact our 24/7 Customer Support team for help.","supports":"the support fallback when the cancel button is missing"},{"id":"s4","url":"https://support.purevpn.com/account/what%E2%80%99s-the-cancellation-process","title":"What's the cancellation process? How do I cancel my account?","publisher":"vendor","quote":"Your account has been cancelled but don't worry, you can resume it whenever it's convenient for you.","supports":"that a cancelled account can be resumed"},{"id":"s5","url":"https://www.purevpn.com/refund-policy.php","title":"Refund Policy","publisher":"vendor","quote":"Auto-recurring can be changed or cancelled anytime before the date of renewal of your subscription","supports":"the notice: cancel before the renewal date"},{"id":"s6","url":"https://www.purevpn.com/refund-policy.php","title":"Refund Policy","publisher":"vendor","quote":"you can claim a refund within 31 days of your initial purchaser.","supports":"the 31-day refund window"},{"id":"s7","url":"https://www.purevpn.com/refund-policy.php","title":"Refund Policy","publisher":"vendor","quote":"Please note that trial-based renewals are non-refundable.","supports":"trial renewals are not refunded"},{"id":"s8","url":"https://www.purevpn.com/refund-policy.php","title":"Refund Policy","publisher":"vendor","quote":"please send an email to help@purevpn.com stating your VPN username and the reason for filing a refund.","supports":"how to request a refund"},{"id":"s9","url":"https://www.purevpn.com/refund-policy.php","title":"Refund Policy","publisher":"vendor","quote":"some payment methods including Coinpayment, Google Play Store and Apple App Store do not support the refund option.","supports":"store payments are not refunded by PureVPN"},{"id":"s10","url":"https://www.purevpn.com/term.php","title":"Terms of Service","publisher":"vendor","quote":"Users may cancel their use of the Services at any time via our Live Chat or via support email at enquiry@purevpn.com.","supports":"the live chat and email cancellation channels"},{"id":"s11","url":"https://www.purevpn.com/privacy-policy.php","title":"Privacy Policy","publisher":"vendor","quote":"We retain this data until you remain our subscriber and actively use our App and Web App.","supports":"how long data is kept"},{"id":"s12","url":"https://support.apple.com/en-us/118428","title":"Apple Support article 118428","publisher":"platform","quote":"Tap Cancel Subscription.","supports":"the Cancel Subscription step in the App Store"},{"id":"s13","url":"https://support.apple.com/en-us/118428","title":"Apple Support article 118428","publisher":"platform","quote":"Tap Subscriptions.","supports":"the Subscriptions step in Settings"},{"id":"s14","url":"https://support.apple.com/en-us/118428","title":"Apple Support article 118428","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm the subscription is cancelled"},{"id":"s15","url":"https://support.purevpn.com/subscription-faqs/how-to-cancel-recurring-payment-from-google-play-store-and-ios-app-store","title":"How to cancel recurring payment from google play store and iOS app store","publisher":"vendor","quote":"This tutorial will show you how to cancel a recurring subscription so that you are not charged automatically next time.","supports":"that store-billed subscriptions are cancelled through the store"},{"id":"s16","url":"https://support.purevpn.com/billing-faqs/billing-faqs","title":"Billing FAQs – PureVPN","publisher":"vendor","quote":"Since Apple takes care of the refunds for iTunes itself, you can contact them by visiting these links:","supports":"Apple handles refunds for App Store payments"},{"id":"s17","url":"https://support.purevpn.com/billing-faqs/billing-faqs","title":"Billing FAQs – PureVPN","publisher":"vendor","quote":"Since Google takes care of the refunds for Playstore itself, you can contact them by visiting this link:","supports":"Google handles refunds for Play payments"},{"id":"s18","url":"https://support.google.com/googleplay/answer/7018481","title":"Google Play Help article 7018481","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"access continues for the time already paid"},{"id":"s19","url":"https://www.purevpn.com/refund-policy.php","title":"Refund Policy","publisher":"vendor","quote":"If you do not wish to continue, be sure to cancel or turn auto-renew off before your trial expires to avoid being charged.","supports":"turn off auto-renew before a trial ends"},{"id":"s20","url":"https://support.purevpn.com/billing/how-to-cancel-auto-recurring-payments","title":"How to cancel Auto-Recurring payments","publisher":"vendor","quote":"Click the drop-down arrow. and click Cancel Subscription.","supports":"the Cancel Subscription button in Subscriptions"},{"id":"s21","url":"https://support.purevpn.com/billing/how-to-cancel-auto-recurring-payments","title":"How to cancel Auto-Recurring payments","publisher":"vendor","quote":"You will be asked for the reason and then click continue cancellation.","supports":"the reason step before the cancellation finishes"},{"id":"s22","url":"https://support.purevpn.com/account/what%E2%80%99s-the-cancellation-process","title":"What's the cancellation process? How do I cancel my account?","publisher":"vendor","quote":"This article will only provide information on disabling your auto-renewal of your PureVPN subscription.","supports":"cancelling in the Member Area turns off auto-renewal"},{"id":"s23","url":"https://www.purevpn.com/refund-policy.php","title":"Refund Policy","publisher":"vendor","quote":"The 31-day refund policy does not apply to renewal payments.","supports":"renewal payments aren't refunded"},{"id":"s24","url":"https://www.purevpn.com/refund-policy.php","title":"Refund Policy","publisher":"vendor","quote":"this refund policy does not apply to accounts issued for special purposes, including fight plan or special accounts.","supports":"special accounts are excluded"},{"id":"s25","url":"https://www.purevpn.com/refund-policy.php","title":"Refund Policy","publisher":"vendor","quote":"PureVPN is committed to process refunds within 24 hours of a valid refund request.","supports":"refund processing time"},{"id":"s26","url":"https://support.purevpn.com/billing-faqs/billing-faqs","title":"Billing FAQs – PureVPN","publisher":"vendor","quote":"Just place a refund request from your Member Area under your current Active subscription","supports":"refund requests from the Member Area"},{"id":"s27","url":"https://support.purevpn.com/subscription-faqs/how-to-cancel-recurring-payment-from-google-play-store-and-ios-app-store","title":"How to cancel recurring payment from google play store and iOS app store","publisher":"vendor","quote":"App Store: Check this Apple support article about subscription cancellation.","supports":"PureVPN points App Store subscribers to Apple"},{"id":"s28","url":"https://support.purevpn.com/subscription-faqs/how-to-cancel-recurring-payment-from-google-play-store-and-ios-app-store","title":"How to cancel recurring payment from google play store and iOS app store","publisher":"vendor","quote":"Play Store: check this Google Play support article about subscription cancellation.","supports":"PureVPN points Google Play subscribers to Google"},{"id":"s29","url":"https://support.purevpn.com/subscription-faqs/how-to-cancel-recurring-payment-from-google-play-store-and-ios-app-store","title":"How to cancel recurring payment from google play store and iOS app store","publisher":"vendor","quote":"To receive a refund, please contact our customer support by emailing us at help@purevpn.com.","supports":"refund contact for store subscribers"},{"id":"s30","url":"https://support.purevpn.com/billing-faqs/billing-faqs","title":"Billing FAQs – PureVPN","publisher":"vendor","quote":"PayPal billing agreements are managed by your own PayPal account.","supports":"PayPal billing agreements are cancelled in PayPal"},{"id":"s31","url":"https://support.purevpn.com/billing-faqs/billing-faqs","title":"Billing FAQs – PureVPN","publisher":"vendor","quote":"Select the payment, and then click Cancel.","supports":"PureVPN's PayPal cancel step"},{"id":"s32","url":"https://www.paypal.com/us/cshelp/article/how-do-i-cancel-a-recurring-payment-subscription-or-automatic-billing-agreement-i-have-with-a-merchant-help240","title":"PayPal Help: cancel an automatic payment with a merchant","publisher":"platform","quote":"On this page, you can cancel the automatic payment and change the backup payment method.","supports":"where PayPal lets you cancel an automatic payment"},{"id":"s33","url":"https://www.paypal.com/us/cshelp/article/how-do-i-cancel-a-recurring-payment-subscription-or-automatic-billing-agreement-i-have-with-a-merchant-help240","title":"PayPal Help: cancel an automatic payment with a merchant","publisher":"platform","quote":"Contact information for your merchant can be found in the automatic payment.","supports":"merchant contact in PayPal"},{"id":"s34","url":"https://support.purevpn.com/billing-faqs/billing-faqs","title":"Billing FAQs – PureVPN","publisher":"vendor","quote":"Can I undo a cancellation request and keep the service active?","supports":"undoing a cancellation"},{"id":"s35","url":"https://support.purevpn.com/billing-faqs/billing-faqs","title":"Billing FAQs – PureVPN","publisher":"vendor","quote":"Contact us via live chat or send an email to help@purevpn.com","supports":"live chat or email to change term or undo a cancellation"},{"id":"s36","url":"https://support.purevpn.com/billing-faqs/billing-faqs","title":"Billing FAQs – PureVPN","publisher":"vendor","quote":"How do I change my subscription term?","supports":"changing the subscription term"},{"id":"s37","url":"https://www.purevpn.com/order","title":"PureVPN order page","publisher":"vendor","quote":"31-day money-back guarantee","supports":"the order page's money-back guarantee"},{"id":"s38","url":"https://www.purevpn.com/order","title":"PureVPN order page","publisher":"vendor","quote":"Your subscription will automatically renew at the end of your chosen plan term at the current renewal rate","supports":"plans auto-renew at the renewal rate"},{"id":"s39","url":"https://www.purevpn.com/order","title":"PureVPN order page","publisher":"vendor","quote":"Billed $12.95 for first Month, then auto-renews at it's standard price.","supports":"the Standard monthly price"},{"id":"s40","url":"https://www.purevpn.com/order","title":"PureVPN order page","publisher":"vendor","quote":"Billed $58.20 for 27 months, then auto-renews at $47.95 annually","supports":"the Standard 2-year price and renewal"},{"id":"s41","url":"https://support.google.com/googleplay/answer/7018481","title":"Google Play Help article 7018481","publisher":"platform","quote":"go to subscriptions in Google Play","supports":"where Google Play subscriptions are managed"},{"id":"s42","url":"https://support.google.com/googleplay/answer/7018481","title":"Google Play Help article 7018481","publisher":"platform","quote":"your subscription won't cancel","supports":"uninstalling the app doesn't cancel"},{"id":"s43","url":"https://support.apple.com/en-us/118428","title":"Apple Support article 118428","publisher":"platform","quote":"In Settings, tap your name.","supports":"the first App Store step"},{"id":"s44","url":"https://www.purevpn.com/privacy-policy.php","title":"Privacy Policy","publisher":"vendor","quote":"Your email address will be deleted only after we receive an explicit request from you to do so.","supports":"email kept until you ask for deletion"},{"id":"s45","url":"https://www.purevpn.com/privacy-policy.php","title":"Privacy Policy","publisher":"vendor","quote":"To exercise your rights under GDPR, please contact us at support@purevpn.com.","supports":"where to send deletion requests"},{"id":"s46","url":"https://support.purevpn.com/billing/how-to-cancel-auto-recurring-payments","title":"How to cancel Auto-Recurring payments","publisher":"vendor","quote":"If you cancel your subscription, your connection will be left unprotected and vulnerable to security threats.","supports":"the warning shown in the cancel article"}],"verification":{"level":"docs","checked_on":"2026-10-08","by":"stackcut-research","unverified":["PureVPN's help pages don't say whether access continues to the end of the paid period after cancelling in the Member Area","Apple's page doesn't say how long an App Store subscription keeps working after cancelling","PureVPN's billing FAQ doesn't say whether cancelling a PayPal billing agreement also cancels the PureVPN subscription, so also cancel in the Member Area","No data export is documented, and pauses or student discounts aren't offered on the pages read"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Steps: added the drop-down arrow, the Cancel Subscription button and the reason step, from PureVPN's two cancel articles; cancelling only turns off auto-renewal","Refund: the 31-day refund covers first purchases only; renewal payments, trial-based renewals and special accounts are excluded; request it in the Member Area or by email","Added a PayPal route: PureVPN's billing FAQ says PayPal billing agreements are managed in your PayPal account","Apple and Google routes now cite PureVPN's page pointing to each store, with the stores' own steps","Added cheaper options from the order page (Standard tier, 1- and 2-year plans) and how to change the term or undo a cancellation","Data: added that PureVPN keeps your email address until you explicitly ask for deletion, and where to send that request"]}},"page":"https://stackcut.io/cancel/purevpn","json":"https://stackcut.io/exits/purevpn.json","evidence":{"packet_revision":"13f1eaa9b917c634ce57dc684bb02f8ddc2a1ce75601f216b3f8691fcb5f85b0","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"purevpn--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"purevpn--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"purevpn--apple-app-store--r3","channel":"apple_app_store","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"purevpn--google-play--r4","channel":"google_play","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"purevpn--paypal--r5","channel":"paypal","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"quickbooks","name":"QuickBooks Online","category":"finance_apps","website":"https://quickbooks.intuit.com","domains":["quickbooks.intuit.com","intuit.com"],"summary":"Sign in to the Intuit Account Manager, open Products & billing, pick the company, select Cancel and follow the steps. Apple or Google Play purchases cancel in that store's subscription settings; Advanced and Enterprise Suite need your account manager. Gotcha: no refunds, and data is read-only for one year.","routes":[{"channel":"direct_web","applies_to":"QuickBooks Online subscriptions bought online, directly from Intuit","who":"The Intuit account that manages the subscription (signed in)","method":"self_serve","start_url":"https://accounts.intuit.com/index.html","steps":[{"do":"Sign in to the Intuit Account Manager","expect":"Products & billing"},{"do":"Select Products & billing, then select your company name","expect":"your subscription page"},{"do":"Find the product you want to cancel and select Cancel","expect":null},{"do":"Follow the on-screen steps","expect":"a confirmation that the cancellation succeeded"}],"confirm_by":"A confirmation after the cancellation succeeds","effective":"You can keep using QuickBooks until the end of the current subscription period; the cancellation takes effect the day after its last day","notice":null,"refund":"No refunds or credits for cancellations or partial subscription periods","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7"]},{"channel":"apple_app_store","applies_to":"QuickBooks Online subscriptions bought through the Apple App Store (iPhone, iPad)","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":"https://account.apple.com/account/manage/section/subscriptions","steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then the QuickBooks subscription","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription","expect":null}],"confirm_by":"No Cancel button, or an expiration message in red text","effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s8","s9","s10"]},{"channel":"google_play","applies_to":"QuickBooks Online subscriptions bought through the Google Play Store (Android phones and tablets)","who":"The Google Account that bought the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to your subscriptions in Google Play (not the QuickBooks app)","expect":"Manage"},{"do":"Next to QuickBooks, click Manage, then Cancel subscription","expect":"a confirmation pop-up asking for a reason"},{"do":"Select a reason, then click Continue","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time you've already paid for","notice":null,"refund":null,"fees":null,"source_ids":["s11","s12","s13"]},{"channel":"sales_contract","applies_to":"QuickBooks Online Advanced and Intuit Enterprise Suite contracts","who":"The customer's admin, with their Intuit account manager","method":"contact_sales","start_url":null,"steps":[{"do":"Contact your account manager and ask for help cancelling the contract","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"No refunds or credits for cancellations or partial subscription periods","fees":null,"source_ids":["s14","s7"]}],"pay_less":[{"type":"downgrade","what":"Change to a cheaper subscription level to reduce your monthly costs; your data, settings and account history stay","evidence":"documented","source_ids":["s18","s19"]}],"export":[],"after_cancel":{"access_until":"The end of the current subscription period","data_kept":"After cancelling a single subscription you keep read-only access to your data for one year (Intuit's terms say up to 12 months); after that you must resubscribe to see it. With several subscriptions on one login, keep one to keep read-only access","you_lose":["Editing your books: the company file becomes read-only"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Removing the QuickBooks mobile app may not cancel the subscription","Google Play purchases can't be cancelled inside the QuickBooks mobile app","A suspended account must be resubscribed and reactivated before it can be cancelled"]},"sources":[{"id":"s1","url":"https://quickbooks.intuit.com/learn-support/en-us/cancel-standard-subscription/cancel-my-quickbooks-online-subscription-using-the-quickbooks/00/186334","title":"Cancel your QuickBooks Online subscription or Intuit Enterprise Suite contract","publisher":"vendor","quote":"Sign in to the Intuit Account Manager.","supports":"where to start"},{"id":"s2","url":"https://quickbooks.intuit.com/learn-support/en-us/cancel-standard-subscription/cancel-my-quickbooks-online-subscription-using-the-quickbooks/00/186334","title":"Cancel your QuickBooks Online subscription or Intuit Enterprise Suite contract","publisher":"vendor","quote":"Select Products & billing, then select your company name. This will take you to your subscription page.","supports":"the Products & billing step"},{"id":"s3","url":"https://quickbooks.intuit.com/learn-support/en-us/cancel-standard-subscription/cancel-my-quickbooks-online-subscription-using-the-quickbooks/00/186334","title":"Cancel your QuickBooks Online subscription or Intuit Enterprise Suite contract","publisher":"vendor","quote":"Find the product you wish to cancel, then select Cancel.","supports":"the cancel button"},{"id":"s4","url":"https://quickbooks.intuit.com/learn-support/en-us/cancel-standard-subscription/cancel-my-quickbooks-online-subscription-using-the-quickbooks/00/186334","title":"Cancel your QuickBooks Online subscription or Intuit Enterprise Suite contract","publisher":"vendor","quote":"Follow the on-screen steps. After your cancelation is successful, you'll get a confirmation.","supports":"the final step and confirmation"},{"id":"s5","url":"https://www.intuit.com/legal/terms/en-us/quickbooks/online/","title":"Intuit Terms of Service for QuickBooks Online","publisher":"vendor","quote":"Subscription cancellations will take effect the day after the last day of the current subscription period.","supports":"when it takes effect"},{"id":"s6","url":"https://www.intuit.com/legal/terms/en-us/quickbooks/online/","title":"Intuit Terms of Service for QuickBooks Online","publisher":"vendor","quote":"If you cancel in the middle of a subscription period, you will be able to continue to access and use the applicable Service until the end of your subscription period.","supports":"access until the period ends"},{"id":"s7","url":"https://www.intuit.com/legal/terms/en-us/quickbooks/online/","title":"Intuit Terms of Service for QuickBooks Online","publisher":"vendor","quote":"We do not provide refunds or credits for any cancellations or partial subscription period.","supports":"no refunds"},{"id":"s8","url":"https://quickbooks.intuit.com/learn-support/en-us/cancel-standard-subscription/cancel-my-quickbooks-online-subscription-using-the-quickbooks/00/186334","title":"Cancel your QuickBooks Online subscription or Intuit Enterprise Suite contract","publisher":"vendor","quote":"You may follow the official steps to cancel a subscription from Apple.","supports":"the Apple route"},{"id":"s9","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"s10","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"s11","url":"https://quickbooks.intuit.com/learn-support/en-us/cancel-standard-subscription/cancel-my-quickbooks-online-subscription-using-the-quickbooks/00/186334","title":"Cancel your QuickBooks Online subscription or Intuit Enterprise Suite contract","publisher":"vendor","quote":"You can't cancel subscriptions purchased through the Google Play Store on the QuickBooks mobile app.","supports":"the Google Play route"},{"id":"s12","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.","supports":"the Google Play steps"},{"id":"s13","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when access ends on Google Play"},{"id":"s14","url":"https://quickbooks.intuit.com/learn-support/en-us/cancel-standard-subscription/cancel-my-quickbooks-online-subscription-using-the-quickbooks/00/186334","title":"Cancel your QuickBooks Online subscription or Intuit Enterprise Suite contract","publisher":"vendor","quote":"If you use QuickBooks Online Advanced or Intuit Enterprise Suite, contact your account manager for help with canceling your contract.","supports":"the contract route"},{"id":"s15","url":"https://quickbooks.intuit.com/learn-support/en-us/cancel-standard-subscription/cancel-my-quickbooks-online-subscription-using-the-quickbooks/00/186334","title":"Cancel your QuickBooks Online subscription or Intuit Enterprise Suite contract","publisher":"vendor","quote":"If you cancel a single QuickBooks Online subscription, you'll have read-only access to your data for one year.","supports":"read-only access after cancelling"},{"id":"s16","url":"https://quickbooks.intuit.com/learn-support/en-us/cancel-standard-subscription/cancel-my-quickbooks-online-subscription-using-the-quickbooks/00/186334","title":"Cancel your QuickBooks Online subscription or Intuit Enterprise Suite contract","publisher":"vendor","quote":"If you have multiple QuickBooks Online subscriptions, keep at least one with the same login.","supports":"keeping read-only access with several subscriptions"},{"id":"s17","url":"https://www.intuit.com/legal/terms/en-us/quickbooks/online/","title":"Intuit Terms of Service for QuickBooks Online","publisher":"vendor","quote":"maintain your data in a read-only format for purposes of reviewing historical activity, which you may have access to view for up to 12-months after termination of access.","supports":"how long read-only data is kept"},{"id":"s18","url":"https://quickbooks.intuit.com/learn-support/en-us/cancel-standard-subscription/cancel-my-quickbooks-online-subscription-using-the-quickbooks/00/186334","title":"Cancel your QuickBooks Online subscription or Intuit Enterprise Suite contract","publisher":"vendor","quote":"This option can help tailor a subscription to your business needs and reduce your monthly costs.","supports":"changing to a cheaper subscription level"},{"id":"s19","url":"https://quickbooks.intuit.com/learn-support/en-us/cancel-standard-subscription/cancel-my-quickbooks-online-subscription-using-the-quickbooks/00/186334","title":"Cancel your QuickBooks Online subscription or Intuit Enterprise Suite contract","publisher":"vendor","quote":"You retain access to your data, settings, and account history if you change plans.","supports":"data kept when changing plans"},{"id":"s20","url":"https://www.intuit.com/legal/terms/en-us/quickbooks/online/","title":"Intuit Terms of Service for QuickBooks Online","publisher":"vendor","quote":"Please note that removing an Intuit mobile app from your device may not cancel your subscription or delete your data.","supports":"the mobile app tip"},{"id":"s21","url":"https://quickbooks.intuit.com/learn-support/en-us/cancel-standard-subscription/cancel-my-quickbooks-online-subscription-using-the-quickbooks/00/186334","title":"Cancel your QuickBooks Online subscription or Intuit Enterprise Suite contract","publisher":"vendor","quote":"If your account is suspended, you need to resubscribe and reactivate it first.","supports":"the suspended-account tip"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Who in a company can cancel (for example, only the primary admin) is not stated on the article read","Whether the cancel flow shows offers before the final step, and how to export data first, are not documented on the pages read"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Summary: said Apple and Google Play purchases 'cancel there' (reads as the Intuit Account Manager); now says they cancel in that store's subscription settings","Re-checked every route against the Intuit cancel article, the QuickBooks Online terms, Apple and Google Play: steps, effective date, no-refund rule and read-only access match"]}},"stackcut":{"vendor_id":"quickbooks_online","name":"QuickBooks Online","recipes":[{"id":"replace-quickbooks-online","title":"Small business accounting","best_year_one_net":166}]},"page":"https://stackcut.io/cancel/quickbooks","json":"https://stackcut.io/exits/quickbooks.json","evidence":{"packet_revision":"2625e4a53e5386d763312c78e6e4fe4f7a484a17499932481ede96080bb454f2","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"quickbooks--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"quickbooks--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"quickbooks--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"quickbooks--sales-contract--r4","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"quicken","name":"Quicken","category":"finance_apps","website":"https://www.quicken.com","domains":["quicken.com"],"summary":"Quicken Classic and Simplifi: in Quicken My Account, Subscriptions, click Manage Subscription, then Cancel Renewal and confirm; access lasts to the term's end. Simplifi bought through Apple or Google Play is cancelled there. Refunds within 30 days of purchase or renewal; a Simplifi refund ends access immediately.","routes":[{"channel":"direct_web","label":"Quicken Classic membership","applies_to":"Quicken Classic memberships (desktop software for Windows and Mac) billed by Quicken","who":"The Quicken ID that owns the membership","method":"self_serve","start_url":"https://www.quicken.com/my-account","steps":[{"do":"Go to the Quicken My Account page and sign in with your Quicken ID and password","expect":null},{"do":"In the Subscriptions section, click Manage Subscription","expect":"Cancel Renewal"},{"do":"Click Cancel Renewal, then confirm the change","expect":"the subscription status shows Renewal Cancelled"},{"do":"Or cancel your membership at any time by contacting Quicken Support","expect":null}],"confirm_by":"The subscription status shows Renewal Cancelled, with the time left on your current term","effective":"Auto-renewal stops; you keep Quicken services until the subscription term ends","notice":"Memberships renew automatically every year at the then-current price; Quicken emails a reminder 30 days before the renewal date","refund":"30-day money-back satisfaction guarantee from the purchase date or the auto-renewal date (shipping and handling excluded): use Quicken's refund form (U.S. and Canada) or contact Quicken Support. Quicken Bill Manager is billed monthly and not refundable","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s16","s17","s34","s35"]},{"channel":"direct_web","label":"Quicken Simplifi bought from Quicken","applies_to":"Quicken Simplifi annual subscriptions bought directly from Quicken","who":"The Simplifi subscriber, signed in to Quicken My Account","method":"self_serve","start_url":"https://www.quicken.com/my-account","steps":[{"do":"Go to quicken.com/my-account (quicken.com/canada/my-account in Canada) and sign in","expect":null},{"do":"Under Subscriptions, select Manage, then under the Quicken Simplifi subscription click Manage Subscription","expect":"Cancel Renewal"},{"do":"Click Cancel Renewal, then complete the cancellation by selecting Cancel renewal","expect":"a Renewal Canceled message"}],"confirm_by":"A Renewal Canceled message","effective":"You keep access to your data and profile until the subscription expires","notice":"Simplifi is billed annually (prices may be shown as a monthly rate) and renews automatically, at the full standard price, until you cancel renewal","refund":"Request a refund within 30 days of purchase with the refund form or through Simplifi Support; a refund ends access immediately and refunds the payment in full","fees":null,"source_ids":["s18","s19","s20","s21","s23","s24","s9","s36","s37","s38","s39","s40"]},{"channel":"apple_app_store","label":"Simplifi billed by Apple","applies_to":"Quicken Simplifi subscriptions bought through the Apple App Store","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then tap the Quicken Simplifi subscription","expect":null},{"do":"Tap Cancel Subscription","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"Refunds for App Store purchases are at Apple's discretion, not Quicken Simplifi's","fees":null,"source_ids":["s25","s26","s27","s9"]},{"channel":"google_play","label":"Simplifi billed by Google Play","applies_to":"Quicken Simplifi subscriptions bought through Google Play","who":"The Google account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"Open the Google Play Store app and make sure you're signed in to the Google account you subscribed with","expect":null},{"do":"Tap Menu, then Payments & Subscriptions, then Subscriptions","expect":null},{"do":"Select Quicken Simplifi, tap Cancel subscription and follow the instructions","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time you've already paid","notice":null,"refund":"Refunds for Google Play purchases are at Google's discretion, not Quicken Simplifi's","fees":null,"source_ids":["s28","s29","s25","s9","s41"]},{"channel":"reseller_or_partner","label":"Simplifi bought from a retailer","applies_to":"Quicken Simplifi subscriptions bought from a retailer such as Amazon, Staples or Best Buy","who":"The Simplifi subscriber","method":"form","start_url":null,"steps":[{"do":"Within 30 days of purchase, submit Quicken's Refund Form or contact Simplifi Support","expect":null}],"confirm_by":null,"effective":"A refund ends access immediately","notice":null,"refund":"Full refund if requested within 30 days of purchase","fees":null,"source_ids":["s30","s21","s23","s9"]}],"pay_less":[{"type":"downgrade","what":"Quicken Classic: let the membership lapse instead of renewing. Deluxe and higher versions still let you view, edit, export and manually enter transactions; online services (downloads, quotes, mobile sync, support) stop, and Starter becomes read-only","evidence":"documented","source_ids":["s11","s12","s13","s14"]}],"export":[{"data":"Quicken Classic data file","how":"Quicken Classic is installed on your computer, so your data stays there; after the membership ends, Deluxe and higher versions can still export","format":null,"limits":"Starter becomes read-only with limited functionality after expiry or cancellation","source_ids":["s15","s12","s13"]},{"data":"Quicken Simplifi transactions","how":"In the Simplifi web app, open Transactions, filter to the accounts and dates you want, click the three-dot menu next to the Filter button and select Export to CSV","format":"CSV (opens in Excel or Google Sheets)","limits":"Exporting works only in the Simplifi web app, not the mobile app. Do it before your subscription ends: without a subscription you can't access your data","source_ids":["s31","s32","s22"]}],"after_cancel":{"access_until":"The end of the current subscription term (Quicken Classic and Simplifi bought from Quicken); a refund ends Simplifi access immediately","data_kept":"Quicken Classic data stays on your computer under the Quicken Data Access Guarantee. Simplifi keeps your data on its servers for a period of time after cancellation or expiry, but you can't access it unless you renew; to stop that, delete your bank accounts from Simplifi","you_lose":["Quicken Classic online services: transaction downloads, investment quotes, mobile sync and Quicken Support","Editing in Quicken Classic Starter, which becomes read-only","Access to your Simplifi data until you renew"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancelling means turning off auto-renewal: the status should read Renewal Cancelled (Simplifi shows a Renewal Canceled message)","The 30-day money-back guarantee also covers an auto-renewal charge, counted from the renewal date","Simplifi bought through Apple or Google Play must be cancelled there, and refunds are up to Apple or Google","A Simplifi refund ends access immediately: export transactions (web app only) first","Quicken Bill Manager is billed monthly and isn't refundable","To stop Simplifi keeping your financial data after you cancel, delete your bank accounts from Simplifi"]},"sources":[{"id":"s1","url":"https://www.quicken.com/support/how-cancel-membership-auto-renewal/","title":"How to cancel your Quicken membership auto-renewal","publisher":"vendor","quote":"To avoid any disruption in your Quicken services, your Quicken membership is set to auto-renew when it expires.","supports":"auto-renewal"},{"id":"s2","url":"https://www.quicken.com/support/how-cancel-membership-auto-renewal/","title":"How to cancel your Quicken membership auto-renewal","publisher":"vendor","quote":"Enter your Quicken ID and password to sign in to your Quicken account.","supports":"signing in to My Account"},{"id":"s3","url":"https://www.quicken.com/support/how-cancel-membership-auto-renewal/","title":"How to cancel your Quicken membership auto-renewal","publisher":"vendor","quote":"In the My Account page, go to the Subscriptions section and click Manage Subscription.","supports":"where to cancel renewal"},{"id":"s4","url":"https://www.quicken.com/support/how-cancel-membership-auto-renewal/","title":"How to cancel your Quicken membership auto-renewal","publisher":"vendor","quote":"After the change is complete, the subscription status will appear as Renewal Cancelled.","supports":"how to confirm"},{"id":"s5","url":"https://www.quicken.com/support/how-cancel-membership-auto-renewal/","title":"How to cancel your Quicken membership auto-renewal","publisher":"vendor","quote":"Please note, after canceling auto-renew, you will continue to have access to your Quicken services until the subscription term ends.","supports":"when access ends"},{"id":"s6","url":"https://www.quicken.com/support/Terms-and-Conditions-For-Exchanging-Canceling-or-Refunding-Quicken-Products/","title":"Terms and conditions for exchanging, canceling or refunding Quicken products","publisher":"vendor","quote":"30-day money back satisfaction guarantee from the date of your Quicken purchase or subscription auto-renewal (not including shipping and handling fees).","supports":"the 30-day guarantee, including renewals"},{"id":"s7","url":"https://www.quicken.com/support/Terms-and-Conditions-For-Exchanging-Canceling-or-Refunding-Quicken-Products/","title":"Terms and conditions for exchanging, canceling or refunding Quicken products","publisher":"vendor","quote":"Please note, this form can only be used by customers in the U.S. or Canada.","supports":"the refund form"},{"id":"s8","url":"https://www.quicken.com/support/Terms-and-Conditions-For-Exchanging-Canceling-or-Refunding-Quicken-Products/","title":"Terms and conditions for exchanging, canceling or refunding Quicken products","publisher":"vendor","quote":"Customers outside of the U.S. or Canada will need to contact Quicken Support.","supports":"refunds outside the U.S. and Canada"},{"id":"s9","url":"https://www.quicken.com/support/Terms-and-Conditions-For-Exchanging-Canceling-or-Refunding-Quicken-Products/","title":"Terms and conditions for exchanging, canceling or refunding Quicken products","publisher":"vendor","quote":"If you purchased Quicken Simplifi through the Google Play Store, the Apple App Store, or a retailer (such as Amazon), click here for more information.","supports":"Simplifi has third-party billing channels"},{"id":"s10","url":"https://www.quicken.com/support/Terms-and-Conditions-For-Exchanging-Canceling-or-Refunding-Quicken-Products/","title":"Terms and conditions for exchanging, canceling or refunding Quicken products","publisher":"vendor","quote":"Quicken Bill Manager is billed monthly and refunds are not available for this service.","supports":"Bill Manager isn't refundable"},{"id":"s11","url":"https://www.quicken.com/support/quicken-subscription-membership-faqs/","title":"Quicken subscription and membership FAQs","publisher":"vendor","quote":"If your Quicken membership expires, you will still have full access to and ownership of your data through the Quicken Data Access Guarantee.","supports":"data access after expiry"},{"id":"s12","url":"https://www.quicken.com/support/quicken-subscription-membership-faqs/","title":"Quicken subscription and membership FAQs","publisher":"vendor","quote":"After your subscription ends, you can continue to view, edit, export, and manually enter transactions and accounts in Deluxe and higher versions.","supports":"what still works after expiry"},{"id":"s13","url":"https://www.quicken.com/support/quicken-subscription-membership-faqs/","title":"Quicken subscription and membership FAQs","publisher":"vendor","quote":"The Starter version will become read-only with limited functionality upon membership expiration or cancellation.","supports":"Starter after expiry"},{"id":"s14","url":"https://www.quicken.com/support/quicken-subscription-membership-faqs/","title":"Quicken subscription and membership FAQs","publisher":"vendor","quote":"online services such as transaction downloads, investment quotes, mobile sync, and access to Quicken Support will no longer be available.","supports":"what stops after expiry"},{"id":"s15","url":"https://www.quicken.com/support/quicken-subscription-membership-faqs/","title":"Quicken subscription and membership FAQs","publisher":"vendor","quote":"the Quicken Subscription product is installed on your local computer system; Quicken is not hosted on the cloud.","supports":"Quicken Classic data is local"},{"id":"s16","url":"https://www.quicken.com/support/quicken-subscription-membership-faqs/","title":"Quicken subscription and membership FAQs","publisher":"vendor","quote":"at the end of the membership period, membership will automatically renew every year and you will be charged the then-current price.","supports":"yearly renewal at the current price"},{"id":"s17","url":"https://www.quicken.com/support/quicken-subscription-membership-faqs/","title":"Quicken subscription and membership FAQs","publisher":"vendor","quote":"We'll notify you when your renewal date approaches","supports":"renewal reminder"},{"id":"s18","url":"https://support.simplifi.quicken.com/en/articles/3412542-how-to-cancel-and-get-a-refund-for-quicken-simplifi","title":"How to Cancel and get a Refund for Quicken Simplifi?","publisher":"vendor","quote":"Go to quicken.com/my-account and sign in.","supports":"where Simplifi is cancelled"},{"id":"s19","url":"https://support.simplifi.quicken.com/en/articles/3412542-how-to-cancel-and-get-a-refund-for-quicken-simplifi","title":"How to Cancel and get a Refund for Quicken Simplifi?","publisher":"vendor","quote":"you will continue to have access to your data and profile until your subscription expires.","supports":"when Simplifi access ends"},{"id":"s20","url":"https://support.simplifi.quicken.com/en/articles/3412542-how-to-cancel-and-get-a-refund-for-quicken-simplifi","title":"How to Cancel and get a Refund for Quicken Simplifi?","publisher":"vendor","quote":"Cancel Renewal","supports":"the Simplifi cancel button"},{"id":"s21","url":"https://support.simplifi.quicken.com/en/articles/3412542-how-to-cancel-and-get-a-refund-for-quicken-simplifi","title":"How to Cancel and get a Refund for Quicken Simplifi?","publisher":"vendor","quote":"Refund requests must be made within 30 days of purchasing a Quicken Simplifi subscription.","supports":"the Simplifi refund window"},{"id":"s22","url":"https://support.simplifi.quicken.com/en/articles/3363727-quicken-simplifi-subscription-questions","title":"Quicken Simplifi Subscription Questions","publisher":"vendor","quote":"When your subscription is canceled or expires, your data remains stored on our servers for a period of time, but you won't be able to access it unless you renew.","supports":"Simplifi data after cancelling"},{"id":"s23","url":"https://support.simplifi.quicken.com/en/articles/3412542-how-to-cancel-and-get-a-refund-for-quicken-simplifi","title":"How to Cancel and get a Refund for Quicken Simplifi?","publisher":"vendor","quote":"If a refund is issued, your access will end immediately, and your payment will be refunded in full.","supports":"a refund ends access"},{"id":"s24","url":"https://support.simplifi.quicken.com/en/articles/3363727-quicken-simplifi-subscription-questions","title":"Quicken Simplifi Subscription Questions","publisher":"vendor","quote":"while the website may display pricing as a monthly rate, the total amount is billed annually.","supports":"Simplifi is billed annually"},{"id":"s25","url":"https://support.simplifi.quicken.com/en/articles/3412542-how-to-cancel-and-get-a-refund-for-quicken-simplifi","title":"How to Cancel and get a Refund for Quicken Simplifi?","publisher":"vendor","quote":"Refunds by Google Play and the Apple App Store are at the discretion of Google and Apple, not Quicken Simplifi.","supports":"app-store refunds"},{"id":"s26","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name.","supports":"the Apple cancel path"},{"id":"s27","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"Tap Cancel Subscription.","supports":"the Apple cancel button"},{"id":"s28","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"access after a Google Play cancellation"},{"id":"s29","url":"https://support.simplifi.quicken.com/en/articles/3412542-how-to-cancel-and-get-a-refund-for-quicken-simplifi","title":"How to Cancel and get a Refund for Quicken Simplifi?","publisher":"vendor","quote":"Tap Menu, then Payments & Subscriptions","supports":"the Google Play menu for Simplifi"},{"id":"s30","url":"https://support.simplifi.quicken.com/en/articles/3412542-how-to-cancel-and-get-a-refund-for-quicken-simplifi","title":"How to Cancel and get a Refund for Quicken Simplifi?","publisher":"vendor","quote":"If you purchased your subscription directly through Quicken Simplifi or from a retailer such as Amazon, Staples, or Best Buy, and are within 30 days of purchase","supports":"refunds for direct and retail purchases"},{"id":"s31","url":"https://support.simplifi.quicken.com/en/articles/3404263-how-to-export-transactions-from-quicken-simplifi","title":"How to Export Transactions from Quicken Simplifi","publisher":"vendor","quote":"At this time, the ability to export transactions is only available from the Quicken Simplifi Web App.","supports":"export is web-only"},{"id":"s32","url":"https://support.simplifi.quicken.com/en/articles/3404263-how-to-export-transactions-from-quicken-simplifi","title":"How to Export Transactions from Quicken Simplifi","publisher":"vendor","quote":"CSV (Comma-Separated Values), which is compatible with most spreadsheet applications like Excel and Google Sheets.","supports":"the export format"},{"id":"s33","url":"https://support.simplifi.quicken.com/en/articles/3363727-quicken-simplifi-subscription-questions","title":"Quicken Simplifi Subscription Questions","publisher":"vendor","quote":"If you do not want your financial data stored for future use, you will need to delete your bank accounts from Quicken Simplifi.","supports":"removing stored Simplifi data"},{"id":"s34","url":"https://www.quicken.com/support/quicken-subscription-membership-faqs/","title":"Quicken subscription and membership FAQs","publisher":"vendor","quote":"you'll receive an email reminder 30 days prior to your renewal date","supports":"the renewal reminder email"},{"id":"s35","url":"https://www.quicken.com/support/quicken-subscription-membership-faqs/","title":"Quicken subscription and membership FAQs","publisher":"vendor","quote":"You can cancel your membership at any time by contacting Quicken Support.","supports":"cancelling through Quicken Support"},{"id":"s36","url":"https://support.simplifi.quicken.com/en/articles/3412542-how-to-cancel-and-get-a-refund-for-quicken-simplifi","title":"How to Cancel and get a Refund for Quicken Simplifi?","publisher":"vendor","quote":"Under Subscriptions, select Manage.","supports":"the first Simplifi step in My Account"},{"id":"s37","url":"https://support.simplifi.quicken.com/en/articles/3412542-how-to-cancel-and-get-a-refund-for-quicken-simplifi","title":"How to Cancel and get a Refund for Quicken Simplifi?","publisher":"vendor","quote":"Under the Quicken Simplifi subscription, click Manage Subscription.","supports":"opening the Simplifi subscription"},{"id":"s38","url":"https://support.simplifi.quicken.com/en/articles/3412542-how-to-cancel-and-get-a-refund-for-quicken-simplifi","title":"How to Cancel and get a Refund for Quicken Simplifi?","publisher":"vendor","quote":"Complete cancellation by selecting Cancel renewal.","supports":"the final Simplifi confirm"},{"id":"s39","url":"https://support.simplifi.quicken.com/en/articles/3412542-how-to-cancel-and-get-a-refund-for-quicken-simplifi","title":"How to Cancel and get a Refund for Quicken Simplifi?","publisher":"vendor","quote":"Once canceled, you'll see a \"Renewal Canceled\" message.","supports":"how a Simplifi cancellation is confirmed"},{"id":"s40","url":"https://support.simplifi.quicken.com/en/articles/3363727-quicken-simplifi-subscription-questions","title":"Quicken Simplifi Subscription Questions","publisher":"vendor","quote":"renewals are charged at the full standard price","supports":"Simplifi renewal price"},{"id":"s41","url":"https://support.simplifi.quicken.com/en/articles/3412542-how-to-cancel-and-get-a-refund-for-quicken-simplifi","title":"How to Cancel and get a Refund for Quicken Simplifi?","publisher":"vendor","quote":"Make sure you're signed in to the correct Google account","supports":"checking the Google account"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Whether a Simplifi subscription bought from a retailer renews automatically, and how to stop it, isn't described in Quicken's help","When access ends after cancelling Simplifi through Apple isn't stated","How Quicken Classic memberships bought from retailers are cancelled isn't described separately","Quicken's current prices, and any cheaper editions, aren't covered here"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked Quicken's auto-renewal, refund-terms and membership FAQ pages, Simplifi's cancel, subscription and export articles, and Apple's and Google's help","Simplifi web steps corrected: select Manage under Subscriptions, then Manage Subscription, Cancel Renewal, and confirm with Cancel renewal; it's confirmed by a Renewal Canceled message","Quicken Classic: added cancelling by contacting Quicken Support, and the email reminder 30 days before renewal (membership FAQ)","Simplifi renews at the full standard price; the Google Play step now says to check you're signed in to the right Google account"]}},"page":"https://stackcut.io/cancel/quicken","json":"https://stackcut.io/exits/quicken.json","evidence":{"packet_revision":"ca6cb27d8bb2bcc70c7085c7213d2463f6f924b67df866bfe9b07137daf7f6fa","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"quicken--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"quicken--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"quicken--apple-app-store--r3","channel":"apple_app_store","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"quicken--google-play--r4","channel":"google_play","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"quicken--reseller-or-partner--r5","channel":"reseller_or_partner","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"quillbot","name":"QuillBot","category":"productivity","website":"https://quillbot.com","domains":["quillbot.com"],"summary":"On the website, open Account Details, then Your Plan, then Cancel subscription; Premium continues until the billing period ends. A paused plan must be resumed first. App Store and Google Play purchases are cancelled there. Team Plans: only the owner cancels. Refunds only where the law requires.","routes":[{"channel":"direct_web","label":"Premium bought on the website","applies_to":"QuillBot Premium subscriptions bought on the QuillBot website","who":"The account holder, signed in","method":"self_serve","start_url":"https://quillbot.com","steps":[{"do":"On the QuillBot website, click your profile icon (your initial) in the top-right corner and select Account Details","expect":"Your Plan"},{"do":"Open the Your Plan tab. If your subscription is paused, click Resume subscription first","expect":"Cancel subscription"},{"do":"Click Cancel subscription and follow the prompts to disable auto-renewal","expect":"Your subscription status shows \"Ends on\" followed by the expiration date"}],"confirm_by":"Your Plan shows \"Ends on\" and the expiration date (not a renewal date), and a Resubscribe option appears under Manage Subscription","effective":"Auto-renewal stops; Premium access continues until the end of the current billing period","notice":null,"refund":"Refunds are issued only if required by law, as the Terms of Service say. Consumers in the EEA and UK can withdraw within 14 days of purchase","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s35"]},{"channel":"direct_web","label":"Through QuillBot support","applies_to":"Website-billed Premium subscriptions, if you can't cancel in Account Details","who":"The account holder","method":"form","start_url":"https://help.quillbot.com/hc/en-us/requests/new","steps":[{"do":"Open QuillBot's Contact Support page and submit a ticket asking to cancel your subscription","expect":null}],"confirm_by":null,"effective":"Premium access continues through the end of the billing period","notice":null,"refund":"Refunds are issued only if required by law","fees":null,"source_ids":["s10","s7","s22","s32"]},{"channel":"direct_web","label":"Team Plan","applies_to":"QuillBot Team Plan subscriptions","who":"The team owner only (admins can't cancel)","method":"self_serve","start_url":"https://quillbot.com","steps":[{"do":"Click your profile icon in the top-right corner of the QuillBot website and select Account Details","expect":"Your Plan"},{"do":"Open the Your Plan section and click Team Dashboard","expect":null},{"do":"Cancel the Team Plan subscription from the Team Dashboard","expect":null}],"confirm_by":null,"effective":"Premium benefits continue until the end of the current subscription period and then don't renew","notice":null,"refund":"Team Plan subscriptions are non-refundable","fees":null,"source_ids":["s11","s12","s13","s14","s15","s33"]},{"channel":"apple_app_store","applies_to":"Premium bought in the QuillBot iPhone or iPad app (billed by Apple)","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"On your iPhone or iPad, open Settings and tap your name, then Subscriptions","expect":"Quillbot"},{"do":"Tap Quillbot, then Cancel Subscription","expect":null}],"confirm_by":"Subscriptions shows an expiration message and no Cancel button for Quillbot","effective":null,"notice":"Cancel a trial at least 24 hours before it ends if you don't want it to renew","refund":"Request any refund from Apple; QuillBot can't refund App Store purchases","fees":null,"source_ids":["s16","s6","s8","a1","a2","a3"]},{"channel":"google_play","applies_to":"Premium bought in the QuillBot Android app (billed by Google Play)","who":"The Google Account that bought the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Open the Google Play Store, then Menu, then Subscriptions (on a computer, go to your subscriptions in Google Play)","expect":"Quillbot"},{"do":"Select Quillbot (on a computer, click Manage), then Cancel subscription","expect":null}],"confirm_by":"The subscription in Google Play is no longer set to renew","effective":"You keep access for the time you have already paid for","notice":null,"refund":"Request any refund from Google; QuillBot can't refund Google Play purchases","fees":null,"source_ids":["s17","s6","s8","g1","g2","g3"]}],"pay_less":[{"type":"pause","what":"Pause website-billed Premium for 30, 60 or 90 days (Account Details, Your Plan, Pause, then pick a reason and Continue). You aren't billed while paused and the renewal date moves later. Team Plans and App Store or Google Play purchases can't be paused","evidence":"documented","source_ids":["s18","s19","s20","s31"]},{"type":"downgrade","what":"Within 3 days of buying an annual plan, switch to monthly or quarterly billing: Your Plan, Cancel subscription, then Switch plans and get a partial refund. The difference is refunded in 7 to 10 business days","evidence":"documented","source_ids":["s21","s23","s34"]},{"type":"free_plan","what":"Keep a free account: Standard and Fluency paraphrasing up to 125 words, summaries up to 1,200 words, 20 AI Chat queries a day and the browser extensions","evidence":"documented","source_ids":["s24","s25","s36","s37","s38","s39"]}],"export":[{"data":"Paraphrased text in the Paraphraser","how":"Click Export near the output box (or Copy All to paste it elsewhere)","format":"DOCX (Word)","limits":"Available to free and Premium users","source_ids":["s26","s42"]},{"data":"Your list of full citations","how":"Export the full citation list from the citation tool","format":"PDF","limits":null,"source_ids":["s27"]}],"after_cancel":{"access_until":"The end of the current billing period (Team Plans: the end of the subscription period)","data_kept":"Not stated for a cancelled subscription. Deleting the account is a separate webform request: access is restricted at once and the account is permanently deleted after a processing period; it can't be reinstated","you_lose":["Premium limits and features, such as unlimited paraphrasing, the extra paraphraser modes, Paraphraser History and the Plagiarism Checker","Team members' Premium access when a Team Plan ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"Cancel subscription leads to prompts; for annual plans bought in the last 3 days they include Switch plans and get a partial refund","tips":["A paused subscription has no Cancel subscription button: click Resume subscription first, then cancel","Purchases made in the iOS or Android app can't be cancelled or refunded on the QuillBot website","Uninstalling the app doesn't cancel an App Store or Google Play subscription","Only the team owner can cancel a Team Plan; admins can't","Deleting the account is a separate request through a privacy webform; it restricts access at once and can't be undone"]},"sources":[{"id":"s1","url":"https://help.quillbot.com/hc/en-us/articles/360056300914-How-do-I-disable-renewal-on-my-subscription","title":"How do I disable renewal on my subscription?","publisher":"vendor","quote":"Go to your Account page by clicking your profile icon (your initial) in the top-right corner of the Quillbot website and selecting Account Details.","supports":"where the cancel flow starts"},{"id":"s2","url":"https://help.quillbot.com/hc/en-us/articles/360056300914-How-do-I-disable-renewal-on-my-subscription","title":"How do I disable renewal on my subscription?","publisher":"vendor","quote":"Follow the prompts to disable auto-renewal.","supports":"the final cancel step"},{"id":"s3","url":"https://help.quillbot.com/hc/en-us/articles/360056300914-How-do-I-disable-renewal-on-my-subscription","title":"How do I disable renewal on my subscription?","publisher":"vendor","quote":"Disabling renewal stops future payments, but your Premium access will continue until the end of your current billing period.","supports":"when cancelling takes effect"},{"id":"s4","url":"https://help.quillbot.com/hc/en-us/articles/360056300914-How-do-I-disable-renewal-on-my-subscription","title":"How do I disable renewal on my subscription?","publisher":"vendor","quote":"Your subscription status will show \"Ends on\" followed by the expiration date.","supports":"how to confirm the cancellation"},{"id":"s5","url":"https://help.quillbot.com/hc/en-us/articles/360056300914-How-do-I-disable-renewal-on-my-subscription","title":"How do I disable renewal on my subscription?","publisher":"vendor","quote":"If your subscription is paused, you will need to resume the subscription; only then will the Cancel subscription button appear.","supports":"a paused plan must be resumed before cancelling"},{"id":"s6","url":"https://help.quillbot.com/hc/en-us/articles/360056300914-How-do-I-disable-renewal-on-my-subscription","title":"How do I disable renewal on my subscription?","publisher":"vendor","quote":"If you purchased Premium through the mobile app, you must cancel through the Apple App Store or Google Play Store, not the Quillbot website.","supports":"app purchases are cancelled with Apple or Google"},{"id":"s7","url":"https://help.quillbot.com/hc/en-us/articles/360056300334-How-do-I-cancel-my-Premium-subscription","title":"How do I cancel my Premium subscription?","publisher":"vendor","quote":"However, as outlined in our Terms of Service, refunds are issued only if required by law.","supports":"the refund policy"},{"id":"s8","url":"https://help.quillbot.com/hc/en-us/articles/360056300334-How-do-I-cancel-my-Premium-subscription","title":"How do I cancel my Premium subscription?","publisher":"vendor","quote":"If you purchased your subscription through the Apple App Store or Google Play Store, contact Apple or Google to request a refund.","supports":"app-store refunds go through Apple or Google"},{"id":"s9","url":"https://help.quillbot.com/hc/en-us/articles/6046562291223-Can-I-get-a-refund-for-Quillbot-subscription","title":"Can I get a refund for Quillbot subscription?","publisher":"vendor","quote":"As a consumer located in the European Economic Area (EEA) and UK, you have the right to withdraw within 14 days of purchase of your Quillbot subscription.","supports":"the EEA and UK withdrawal right"},{"id":"s10","url":"https://help.quillbot.com/hc/en-us/articles/360056300334-How-do-I-cancel-my-Premium-subscription","title":"How do I cancel my Premium subscription?","publisher":"vendor","quote":"You can also cancel your subscription by visiting our Contact Support page and submitting a ticket.","supports":"cancelling through support"},{"id":"s11","url":"https://help.quillbot.com/hc/en-us/articles/17208106505111-Can-I-cancel-my-Team-Plan","title":"Can I cancel my Team Plan?","publisher":"vendor","quote":"Only the team owner can cancel a Team Plan using the Team Dashboard.","supports":"who cancels a Team Plan, and where"},{"id":"s12","url":"https://help.quillbot.com/hc/en-us/articles/17208106505111-Can-I-cancel-my-Team-Plan","title":"Can I cancel my Team Plan?","publisher":"vendor","quote":"Premium benefits will continue until the end of the current subscription period but will not renew.","supports":"when a Team Plan cancellation takes effect"},{"id":"s13","url":"https://help.quillbot.com/hc/en-us/articles/17208106505111-Can-I-cancel-my-Team-Plan","title":"Can I cancel my Team Plan?","publisher":"vendor","quote":"Team Plan subscriptions are non-refundable.","supports":"no refunds for Team Plans"},{"id":"s14","url":"https://help.quillbot.com/hc/en-us/articles/36777974791575-Who-can-manage-members-with-the-Team-Dashboard","title":"Who can manage members with the Team Dashboard?","publisher":"vendor","quote":"Admins cannot update billing, view invoices, purchase additional seats, or cancel the subscription. Those actions are available only to the owner.","supports":"admins can't cancel a Team Plan"},{"id":"s15","url":"https://help.quillbot.com/hc/en-us/articles/36777974791575-Who-can-manage-members-with-the-Team-Dashboard","title":"Who can manage members with the Team Dashboard?","publisher":"vendor","quote":"Open the Your Plan section.","supports":"the Team Dashboard is under Your Plan"},{"id":"s16","url":"https://help.quillbot.com/hc/en-us/articles/23763745980951-Can-I-cancel-my-subscription-on-mobile","title":"Can I cancel my subscription on mobile?","publisher":"vendor","quote":"Go to Settings > Your Name > Subscriptions > Quillbot > Cancel Subscription","supports":"the iPhone and iPad cancel path"},{"id":"s17","url":"https://help.quillbot.com/hc/en-us/articles/23763745980951-Can-I-cancel-my-subscription-on-mobile","title":"Can I cancel my subscription on mobile?","publisher":"vendor","quote":"Go to Google Play Store > Menu > Subscriptions > Quillbot > Cancel Subscription","supports":"the Android cancel path"},{"id":"s18","url":"https://help.quillbot.com/hc/en-us/articles/4783806451095-How-do-I-pause-a-subscription-How-does-pausing-a-subscription-work","title":"How do I pause a subscription? How does pausing a subscription work?","publisher":"vendor","quote":"Choose how long you want to pause your subscription: 30, 60, or 90 days.","supports":"pause lengths"},{"id":"s19","url":"https://help.quillbot.com/hc/en-us/articles/4783806451095-How-do-I-pause-a-subscription-How-does-pausing-a-subscription-work","title":"How do I pause a subscription? How does pausing a subscription work?","publisher":"vendor","quote":"Your renewal date will be extended by the number of days your subscription is paused.","supports":"how pausing changes billing"},{"id":"s20","url":"https://help.quillbot.com/hc/en-us/articles/4783806451095-How-do-I-pause-a-subscription-How-does-pausing-a-subscription-work","title":"How do I pause a subscription? How does pausing a subscription work?","publisher":"vendor","quote":"Mobile app purchases made through the Apple App Store or Google Play are not eligible for pausing.","supports":"which subscriptions can't be paused"},{"id":"s21","url":"https://help.quillbot.com/hc/en-us/articles/33656306784535-How-do-I-downgrade-my-subscription","title":"How do I downgrade my subscription?","publisher":"vendor","quote":"You can now downgrade your QuillBot Premium annual plan within 3 days of purchase using our new self-service option.","supports":"the 3-day annual downgrade window"},{"id":"s22","url":"https://help.quillbot.com/hc/en-us/articles/36777974791575-Who-can-manage-members-with-the-Team-Dashboard","title":"Who can manage members with the Team Dashboard?","publisher":"vendor","quote":"If you face any issues managing your team, please contact us and we will be happy to assist you.","supports":"the Contact Support page link (help.quillbot.com/hc/en-us/requests/new)"},{"id":"s23","url":"https://help.quillbot.com/hc/en-us/articles/33656306784535-How-do-I-downgrade-my-subscription","title":"How do I downgrade my subscription?","publisher":"vendor","quote":"Choose Switch plans and get a partial refund.","supports":"the switch-plans option in the cancel flow"},{"id":"s24","url":"https://help.quillbot.com/hc/en-us/articles/360058341753-What-s-the-difference-between-a-free-and-a-Premium-account","title":"What's the difference between a free and a Premium account?","publisher":"vendor","quote":"A free Quillbot account includes basic access to our tools, while a Premium account unlocks expanded options and advanced features.","supports":"the free account"},{"id":"s25","url":"https://help.quillbot.com/hc/en-us/articles/360058341753-What-s-the-difference-between-a-free-and-a-Premium-account","title":"What's the difference between a free and a Premium account?","publisher":"vendor","quote":"Paraphrasing up to 125 words","supports":"free plan limits"},{"id":"s26","url":"https://help.quillbot.com/hc/en-us/articles/35855341454743-How-do-I-download-my-paraphrased-text-in-Quillbot","title":"How do I download my paraphrased text in Quillbot?","publisher":"vendor","quote":"Click the Export button to download your paraphrased text as a DOCX (Word) file.","supports":"exporting paraphrased text"},{"id":"s27","url":"https://help.quillbot.com/hc/en-us/articles/35902246176151-Can-I-export-my-list-of-full-citations","title":"Can I export my list of full citations?","publisher":"vendor","quote":"In addition to copying and pasting your citations, you can export your full list as a PDF file.","supports":"exporting citations"},{"id":"s28","url":"https://help.quillbot.com/hc/en-us/articles/1500001294762-Can-I-delete-my-account","title":"Can I delete my account?","publisher":"vendor","quote":"Currently, Quillbot users cannot delete their accounts directly through the website. To delete your account, submit a request to delete your personal data through our official webform.","supports":"account deletion is a webform request"},{"id":"s29","url":"https://help.quillbot.com/hc/en-us/articles/22003775824663-I-have-requested-account-deletion-Can-I-use-my-account-for-14-days","title":"I have requested account deletion. Can I use my account for 14 days?","publisher":"vendor","quote":"After submitting a deletion request, access to your account is immediately restricted, and the account will be permanently deleted following the standard processing period.","supports":"what deletion does"},{"id":"s30","url":"https://help.quillbot.com/hc/en-us/articles/22003779687703-Can-a-deleted-account-be-reinstated","title":"Can a deleted account be reinstated?","publisher":"vendor","quote":"Unfortunately, once a QuillBot account has been deleted, it cannot be recovered or reinstated.","supports":"deletion can't be undone"},{"id":"s31","url":"https://help.quillbot.com/hc/en-us/articles/24384056925463-Can-I-pause-my-team-plan-premium-subscription","title":"Can I pause my Team Plan Premium subscription?","publisher":"vendor","quote":"Premium subscriptions bought through our Team Plan are not eligible for pausing.","supports":"Team Plans can't be paused"},{"id":"s32","url":"https://help.quillbot.com/hc/en-us/articles/6046562291223-Can-I-get-a-refund-for-Quillbot-subscription","title":"Can I get a refund for Quillbot subscription?","publisher":"vendor","quote":"You can cancel your subscription at any time by turning off auto renewal. You will continue to have Premium access through the end of your billing period.","supports":"access continues to the end of the billing period"},{"id":"a1","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple cancel steps"},{"id":"a2","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm an Apple cancellation"},{"id":"a3","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.","supports":"the Apple trial deadline"},{"id":"g1","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"the Google Play cancel steps"},{"id":"g2","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when a Google Play cancellation takes effect"},{"id":"g3","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"Important: When you uninstall an app, your subscription won't cancel.","supports":"uninstalling doesn't cancel"},{"id":"s33","url":"https://help.quillbot.com/hc/en-us/articles/36777974791575-Who-can-manage-members-with-the-Team-Dashboard","title":"Who can manage members with the Team Dashboard?","publisher":"vendor","quote":"Click Team Dashboard.","supports":"opening the Team Dashboard"},{"id":"s34","url":"https://help.quillbot.com/hc/en-us/articles/33656306784535-How-do-I-downgrade-my-subscription","title":"How do I downgrade my subscription?","publisher":"vendor","quote":"the difference amount will be refunded to your bank account or PayPal within 7–10 business days","supports":"refund timing for an early annual downgrade"},{"id":"s35","url":"https://help.quillbot.com/hc/en-us/articles/360056300914-How-do-I-disable-renewal-on-my-subscription","title":"How do I disable renewal on my subscription?","publisher":"vendor","quote":"You should see a Resubscribe option under Manage Subscription.","supports":"how to confirm the cancellation"},{"id":"s36","url":"https://help.quillbot.com/hc/en-us/articles/360058341753-What-s-the-difference-between-a-free-and-a-Premium-account","title":"What's the difference between a free and a Premium account?","publisher":"vendor","quote":"Standard and Fluency modes","supports":"free paraphraser modes"},{"id":"s37","url":"https://help.quillbot.com/hc/en-us/articles/360058341753-What-s-the-difference-between-a-free-and-a-Premium-account","title":"What's the difference between a free and a Premium account?","publisher":"vendor","quote":"Summarizing up to 1,200 words","supports":"free summarizer limit"},{"id":"s38","url":"https://help.quillbot.com/hc/en-us/articles/360058341753-What-s-the-difference-between-a-free-and-a-Premium-account","title":"What's the difference between a free and a Premium account?","publisher":"vendor","quote":"20 AI Chat queries/day","supports":"free AI Chat limit"},{"id":"s39","url":"https://help.quillbot.com/hc/en-us/articles/360058341753-What-s-the-difference-between-a-free-and-a-Premium-account","title":"What's the difference between a free and a Premium account?","publisher":"vendor","quote":"Access to extensions","supports":"free accounts keep the extensions"},{"id":"s40","url":"https://help.quillbot.com/hc/en-us/articles/360058341753-What-s-the-difference-between-a-free-and-a-Premium-account","title":"What's the difference between a free and a Premium account?","publisher":"vendor","quote":"Paraphraser History","supports":"a Premium feature you lose"},{"id":"s41","url":"https://help.quillbot.com/hc/en-us/articles/360058341753-What-s-the-difference-between-a-free-and-a-Premium-account","title":"What's the difference between a free and a Premium account?","publisher":"vendor","quote":"Plagiarism Checker","supports":"a Premium feature you lose"},{"id":"s42","url":"https://help.quillbot.com/hc/en-us/articles/35855341454743-How-do-I-download-my-paraphrased-text-in-Quillbot","title":"How do I download my paraphrased text in Quillbot?","publisher":"vendor","quote":"Both free and Premium users can save their paraphrased text from the Quillbot editor.","supports":"export works on free and Premium"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["The renewal and termination clauses of QuillBot's Terms of Service, published on its parent company Learneo's site, aren't quoted here; QuillBot's help says refunds are issued only if required by law","The Team Dashboard's cancel button and confirmation screens aren't described in QuillBot's help center","When access ends after cancelling an Apple-billed subscription isn't stated in QuillBot's help","How long QuillBot keeps data after a subscription is cancelled (without deleting the account) isn't documented"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked the website, support, Team Plan, App Store and Google Play routes, pause, downgrade, free plan, export and deletion facts against QuillBot's help articles and Apple's and Google's pages; all confirmed","Team Plan: re-copied the Team Dashboard steps as two exact quotes (s15, s33); the old combined quote didn't match the page","Added sources for facts that had none: the Resubscribe confirmation (s35), the 7 to 10 business-day refund on an early annual downgrade (s34), the free plan's limits and lost Premium features (s36 to s41), and export on free accounts (s42)","Dropped notes about how pages were read"]}},"delete_account":{"url":"https://help.quillbot.com/hc/en-us/requests/new?ticket_form_id=13656193734039","difficulty":"hard","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/quillbot","json":"https://stackcut.io/exits/quillbot.json","evidence":{"packet_revision":"15f389f54e405d296d910aebd665210085e11bfcad52a360a70ab43e6bdb6c9e","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"quillbot--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"quillbot--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"quillbot--direct-web--r3","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"quillbot--apple-app-store--r4","channel":"apple_app_store","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"quillbot--google-play--r5","channel":"google_play","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"quire","name":"Quire","category":"productivity","website":"https://quire.io","domains":["quire.io"],"summary":"Only Organization Admins can cancel: open the paid organization's menu, then Manage subscription, View subscription details and Cancel subscription. Paid features last to the end of the billing period, with no refunds. Deleting the account is separate and erases all content at once. Email or phone requests don't count.","routes":[{"channel":"direct_web","label":"Paid organization plan","applies_to":"Paid organization plans (Professional, Premium, Enterprise), billed per member. Quire's payments are processed by its reseller Paddle. Custom Enterprise contracts are not covered here","who":"Organization Admins only","method":"self_serve","start_url":null,"steps":[{"do":"Sign in as an Organization Admin, open the paid organization and click the dropdown arrow next to the organization name","expect":"Manage subscription"},{"do":"Select Manage subscription","expect":"View subscription details"},{"do":"Select View subscription details","expect":"Cancel subscription"},{"do":"Select Cancel subscription","expect":null}],"confirm_by":"Quire doesn't document a confirmation email or status for a cancelled subscription","effective":"The end of the current billing period. Paid features stay available until then","notice":"Cancel before the subscription renews to avoid the next charge. Paddle runs auto-renewal on UTC time","refund":"Refunds are not offered, even if you cancel before the billing due date","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s28","s29","s30"]},{"channel":"direct_web","label":"Delete the account","applies_to":"The whole account, including every workspace (organization) it owns","who":"The account owner","method":"self_serve","start_url":null,"steps":[{"do":"Go to Account Settings","expect":"Delete account"},{"do":"Select Delete account","expect":null}],"confirm_by":"Quire doesn't document a confirmation for a deleted account","effective":"Immediately: all content is deleted and can't be recovered, and every workspace you own is deleted too","notice":null,"refund":"All paid fees and taxes are non-refundable.","fees":null,"source_ids":["s16","s17","s18","s19","s31","s14","s32","s15"]},{"channel":"reseller_or_partner","label":"Billed through Paddle","applies_to":"Paid Quire plans: Paddle is Quire's online reseller and the merchant of record for all Quire orders","who":"The buyer, identified by email or transaction details","method":"chat","start_url":"https://paddle.net","steps":[{"do":"Go to paddle.net and open the support chat, or follow the paddle.net link in an email you received from Paddle","expect":"A request for your email or transaction details"},{"do":"Give your email or transaction details so Paddle can find the subscription, then ask to cancel it","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s9","s33","s34","s35","s36"]}],"pay_less":[{"type":"free_plan","what":"Move to the Free plan: up to 10 members, up to 4 projects and up to 400 MB per organization. No credit is issued for downgrading from a paid plan to Free","evidence":"documented","source_ids":["s10","s43","s44","s40"]},{"type":"downgrade","what":"Downgrade to a lower paid plan. Prorated amounts become credits for future upgrades or billing cycle changes, not cash, and you may lose access to some content, features or capacity","evidence":"documented","source_ids":["s39","s38","s45"]},{"type":"seat_reduction","what":"Remove members, since Quire charges per user. The prorated amount becomes credits, which aren't applied to the next cycle automatically","evidence":"documented","source_ids":["s12","s37"]},{"type":"annual_billing","what":"Annual billing, which the pricing page says is about 20% cheaper than monthly billing","evidence":"documented","source_ids":["s11"]},{"type":"student_or_nonprofit","what":"Students can apply for a free subscription, and eligible nonprofits can apply for a 50% discount","evidence":"documented","source_ids":["s41","s42"]}],"export":[{"data":"A single project","how":"Open the project, click the dropdown menu icon next to the project name, select Export CSV or JSON, then download the file","format":"CSV or JSON. The guide says CSV suits reporting and analysis, and JSON suits data migration or developer use","limits":"The guide doesn't say which roles can export a single project","source_ids":["s22","s23","s24"]},{"data":"All projects in an organization","how":"Go to the organization, click the dropdown menu icon next to the organization name, select Export CSV or JSON, then download the file containing all projects","format":"CSV or JSON","limits":"Only on the Professional, Premium and Enterprise plans, so export before the paid period ends. Deleting the account deletes all content immediately","source_ids":["s25","s26","s23","s27","s14"]}],"after_cancel":{"access_until":"The end of the current billing period. Paid features stay available until then","data_kept":"Cancelling the subscription keeps paid features to the end of the billing period; the pages don't say what happens to content over the Free plan limits after that. Deleting (cancelling) the account deletes all content immediately, with no recovery. A deleted organization can be restored within 7 days on paid plans","you_lose":["Paid features, including the organization-wide export, once the billing period ends","Some content, features or capacity when you move to a lower plan","All content and every workspace you own, immediately, if you delete the account"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Only Organization Admins can cancel a subscription. Billing Managers can manage billing, but the guide doesn't say they can cancel","An email or phone request to cancel is not considered cancellation","Cancelling the subscription and deleting the account are different: deleting the account also deletes every workspace you own, immediately and permanently","Paddle runs auto-renewal on UTC time, so cancel before the renewal date in UTC","Quire's payments are processed by Paddle, which holds the payment data. To delete that data, contact Paddle"]},"sources":[{"id":"s1","url":"https://quire.io/guide/billing-payment/","title":"Billing and Payment (Quire guide)","publisher":"vendor","quote":"Only Organization Admins can cancel subscriptions.","supports":"who can cancel"},{"id":"s2","url":"https://quire.io/guide/billing-payment/","title":"Billing and Payment (Quire guide)","publisher":"vendor","quote":"Manage subscription","supports":"the menu that opens the subscription settings"},{"id":"s3","url":"https://quire.io/guide/billing-payment/","title":"Billing and Payment (Quire guide)","publisher":"vendor","quote":"View subscription details","supports":"the menu step before cancelling"},{"id":"s4","url":"https://quire.io/guide/billing-payment/","title":"Billing and Payment (Quire guide)","publisher":"vendor","quote":"Cancel subscription","supports":"the final menu name"},{"id":"s5","url":"https://quire.io/guide/billing-payment/","title":"Billing and Payment (Quire guide)","publisher":"vendor","quote":"The cancellation takes effect at the end of the current billing period","supports":"when access ends"},{"id":"s6","url":"https://quire.io/guide/billing-payment/","title":"Billing and Payment (Quire guide)","publisher":"vendor","quote":"All paid features remain available until the end of the billing cycle","supports":"access after cancelling"},{"id":"s7","url":"https://quire.io/guide/billing-payment/","title":"Billing and Payment (Quire guide)","publisher":"vendor","quote":"Refunds are not offered, even if you cancel early.","supports":"the refund policy"},{"id":"s8","url":"https://quire.io/guide/billing-payment/","title":"Billing and Payment (Quire guide)","publisher":"vendor","quote":"Only Organization Admins and Billing Managers can manage billing","supports":"which roles manage billing"},{"id":"s9","url":"https://quire.io/pricing","title":"Quire pricing","publisher":"vendor","quote":"Please note that Quire payment process is conducted by our online reseller Paddle.","supports":"Paddle processes payments"},{"id":"s10","url":"https://quire.io/pricing","title":"Quire pricing","publisher":"vendor","quote":"Up to 10 members","supports":"the Free plan's member limit"},{"id":"s11","url":"https://quire.io/pricing","title":"Quire pricing","publisher":"vendor","quote":"The annual billing cycle is approximately 20% cheaper than the monthly billing option for all of the plans.","supports":"annual billing"},{"id":"s12","url":"https://quire.io/pricing","title":"Quire pricing","publisher":"vendor","quote":"Quire charges you a fee per user.","supports":"billing per member"},{"id":"s13","url":"https://quire.io/terms","title":"Quire Terms of Service","publisher":"vendor","quote":"An email or phone request to cancel your account is not considered cancellation.","supports":"email or phone requests do not cancel"},{"id":"s14","url":"https://quire.io/terms","title":"Quire Terms of Service","publisher":"vendor","quote":"All of your Content will be immediately deleted from the Service upon cancellation.","supports":"what is deleted on cancellation, so export first"},{"id":"s15","url":"https://quire.io/terms","title":"Quire Terms of Service","publisher":"vendor","quote":"All paid fees and taxes are non-refundable.","supports":"no refunds of paid fees"},{"id":"s16","url":"https://quire.io/faq","title":"Quire FAQ","publisher":"vendor","quote":"You can go to Account Settings and choose Delete account.","supports":"where to delete the account"},{"id":"s17","url":"https://quire.io/faq","title":"Quire FAQ","publisher":"vendor","quote":"Deleting an account is permanent and cannot be undone.","supports":"deletion is permanent"},{"id":"s18","url":"https://quire.io/faq","title":"Quire FAQ","publisher":"vendor","quote":"All of the workspaces that you own will also get deleted as well.","supports":"workspaces are deleted with the account"},{"id":"s19","url":"https://quire.io/faq","title":"Quire FAQ","publisher":"vendor","quote":"Once you delete your account, you will no longer have access to any data in this account.","supports":"access ends when the account is deleted"},{"id":"s20","url":"https://quire.io/faq","title":"Quire FAQ","publisher":"vendor","quote":"please reach out to Paddle to delete your payment data.","supports":"how to remove stored payment data"},{"id":"s21","url":"https://quire.io/guide/delete-organization/","title":"Delete Organization (Quire guide)","publisher":"vendor","quote":"Deleted organizations can be restored within 7 days, depending on your subscription plan.","supports":"the restore window after deleting an organization"},{"id":"s22","url":"https://quire.io/guide/export-to-csv-json/","title":"Export to CSV/JSON (Quire guide)","publisher":"vendor","quote":"Click the dropdown menu icon next to the project name.","supports":"single-project export menu"},{"id":"s23","url":"https://quire.io/guide/export-to-csv-json/","title":"Export to CSV/JSON (Quire guide)","publisher":"vendor","quote":"Select Export CSV or JSON.","supports":"the export options"},{"id":"s24","url":"https://quire.io/guide/export-to-csv-json/","title":"Export to CSV/JSON (Quire guide)","publisher":"vendor","quote":"Exporting to CSV is ideal for reporting and analysis, while JSON is better suited for data migration or developer use.","supports":"file formats"},{"id":"s25","url":"https://quire.io/guide/export-to-csv-json/","title":"Export to CSV/JSON (Quire guide)","publisher":"vendor","quote":"Exporting all the projects at the organization level is only available in the Professional, Premium, Enterprise plans.","supports":"plan limit on organization export"},{"id":"s26","url":"https://quire.io/guide/export-to-csv-json/","title":"Export to CSV/JSON (Quire guide)","publisher":"vendor","quote":"Click the dropdown menu icon next to the organization name.","supports":"organization export menu"},{"id":"s27","url":"https://quire.io/guide/export-to-csv-json/","title":"Export to CSV/JSON (Quire guide)","publisher":"vendor","quote":"Download the exported file containing all projects in the organization.","supports":"what the organization export contains"},{"id":"s28","url":"https://quire.io/terms","title":"Quire Terms of Service","publisher":"vendor","quote":"the subscription must be cancelled before it renews in order to avoid billing of the","supports":"cancel before renewal to avoid the next charge"},{"id":"s29","url":"https://quire.io/terms","title":"Quire Terms of Service","publisher":"vendor","quote":"The auto-renewal process implemented by Paddle operates on Coordinated Universal Time (UTC).","supports":"renewal runs on UTC"},{"id":"s30","url":"https://quire.io/guide/billing-payment/","title":"Billing and Payment (Quire guide)","publisher":"vendor","quote":"We do not offer refunds even if you cancel your subscription plan before the billing due date.","supports":"no refund for cancelling early"},{"id":"s31","url":"https://quire.io/terms","title":"Quire Terms of Service","publisher":"vendor","quote":"You can cancel your account at any time by clicking on the Account Settings link","supports":"cancelling the account is done in Account Settings"},{"id":"s32","url":"https://quire.io/terms","title":"Quire Terms of Service","publisher":"vendor","quote":"Your Content can not be recovered once your account is cancelled.","supports":"content can't be recovered after the account is cancelled"},{"id":"s33","url":"https://quire.io/pricing","title":"Quire pricing","publisher":"vendor","quote":"the Merchant of Record for all our orders","supports":"Paddle is the merchant of record for Quire orders"},{"id":"s34","url":"https://www.paddle.com/about/why-has-paddle-charged-me","title":"Why has Paddle charged me? (Paddle)","publisher":"platform","quote":"If you'd like to cancel a subscription billed by Paddle, visit our support chat on paddle.net.","supports":"cancel a Paddle-billed subscription in the paddle.net support chat"},{"id":"s35","url":"https://www.paddle.com/about/why-has-paddle-charged-me","title":"Why has Paddle charged me? (Paddle)","publisher":"platform","quote":"You'll be asked for your email or transaction details to locate the subscription.","supports":"what Paddle asks for"},{"id":"s36","url":"https://www.paddle.com/about/why-has-paddle-charged-me","title":"Why has Paddle charged me? (Paddle)","publisher":"platform","quote":"You can also look for the link to paddle.net in an email you have received from Paddle","supports":"the paddle.net link in Paddle's emails"},{"id":"s37","url":"https://quire.io/guide/billing-payment/","title":"Billing and Payment (Quire guide)","publisher":"vendor","quote":"The prorated amount is converted into credits","supports":"removing members turns the prorated amount into credits"},{"id":"s38","url":"https://quire.io/guide/billing-payment/","title":"Billing and Payment (Quire guide)","publisher":"vendor","quote":"Credits can be used for future upgrades or billing cycle changes.","supports":"how downgrade credits can be used"},{"id":"s39","url":"https://quire.io/guide/billing-payment/","title":"Billing and Payment (Quire guide)","publisher":"vendor","quote":"Prorated amounts are converted into credits","supports":"downgrading turns prorated amounts into credits"},{"id":"s40","url":"https://quire.io/terms","title":"Quire Terms of Service","publisher":"vendor","quote":"no credit will be issued for downgrading from a Paid Plan to a Free Plan.","supports":"no credit for moving to Free"},{"id":"s41","url":"https://quire.io/guide/billing-payment/","title":"Billing and Payment (Quire guide)","publisher":"vendor","quote":"Apply for a free subscription to help with project planning throughout your academic years.","supports":"free subscription for students"},{"id":"s42","url":"https://quire.io/guide/billing-payment/","title":"Billing and Payment (Quire guide)","publisher":"vendor","quote":"Eligible organizations can apply for a 50% discount","supports":"nonprofit discount"},{"id":"s43","url":"https://quire.io/pricing","title":"Quire pricing","publisher":"vendor","quote":"Up to 4 projects","supports":"Free plan project limit"},{"id":"s44","url":"https://quire.io/pricing","title":"Quire pricing","publisher":"vendor","quote":"Up to 400 MB per organization","supports":"Free plan storage limit"},{"id":"s45","url":"https://quire.io/terms","title":"Quire Terms of Service","publisher":"vendor","quote":"you may lose access to Content, features, or capacity of your account.","supports":"what downgrading can cost"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Quire doesn't document how it confirms a cancelled subscription (an email or a status on the billing page)","Whether deleting the account also ends a paid subscription isn't stated","The Terms say to cancel an account from the Account Settings link, while the FAQ names Delete account there. Quire's pages don't say whether these are the same action","Quire's pricing page links to its iOS and Android apps but doesn't say whether they sell subscriptions through Apple or Google","Custom Enterprise contracts have their own terms, which aren't public. The pricing page says to contact Quire","The pricing page gives the annual saving as both 'approximately 20%' and 'Save 30%', so the exact figure isn't confirmed","What happens to an organization's content over the Free plan limits after a paid subscription ends isn't stated","The export guide doesn't say which roles can export","What happens to a deleted organization's data after the 7-day restore window isn't stated"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Added a Paddle route: the pricing page names Paddle as merchant of record for all orders, and Paddle documents cancelling in its paddle.net chat.","Corrected the data notes: the Terms' 'content deleted immediately' applies to cancelling (deleting) the account, not to cancelling the subscription, which keeps paid features to the period end.","Added the renewal rule from the Terms: cancel before renewal, with auto-renewal on UTC time.","Added documented ways to pay less: downgrade and member-removal credits, Free plan limits, student and nonprofit programs.","Organization export format is CSV or JSON, per the export guide.","Rewrote the unverified notes for readers and dropped the ones the review resolved."]}},"delete_account":{"url":"https://quire.io/r/setting?tab=options#additional","difficulty":"medium","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/quire","json":"https://stackcut.io/exits/quire.json","evidence":{"packet_revision":"1ebcc7ad7296806b818ddec0a877accab2db8fb241a601525960f37adbdd6c53","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"quire--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"quire--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"quire--reseller-or-partner--r3","channel":"reseller_or_partner","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"quizlet","name":"Quizlet","category":"education_learning","website":"https://quizlet.com","domains":["quizlet.com"],"summary":"Web: under your profile picture, select Manage subscription, then Cancel auto-renewal, at least 24 hours before renewal. iOS or Android purchases cancel in the App Store or Google Play; uninstalling doesn't cancel. The account reverts to free Quizlet and keeps your sets.","routes":[{"channel":"direct_web","applies_to":"Quizlet Plus (and other paid plans) bought on the Quizlet website","who":"The Quizlet account holder, logged in","method":"self_serve","start_url":"https://quizlet.com","steps":[{"do":"Log in to your Quizlet account on the website","expect":null},{"do":"Under your profile picture, select Manage subscription","expect":"Cancel auto-renewal"},{"do":"Select Cancel auto-renewal","expect":null}],"confirm_by":"Your settings show the subscription's expiration date instead of a renewal","effective":"The plan runs until it expires, then the account reverts to the free version","notice":"At least 24 hours before the renewal date","refund":"Request one through Contact us (Billing, then Request a refund); Quizlet reviews each request and may issue a refund depending on the purchase","fees":null,"source_ids":["s1","s2","s3","s4","s10","s11","s12"]},{"channel":"apple_app_store","applies_to":"Quizlet subscriptions bought in the iOS app (billed by Apple)","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":"https://account.apple.com/account/manage/section/subscriptions","steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then Quizlet","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription (you may need to scroll down)","expect":null}],"confirm_by":"A confirmation email from Apple; in Subscriptions there is no Cancel button, or an expiration message in red text","effective":"The plan runs until it expires, then the account reverts to the free version","notice":"At least 24 hours before the renewal date","refund":null,"fees":null,"source_ids":["s3","s5","s6","s12","s16","s17"]},{"channel":"google_play","applies_to":"Quizlet subscriptions bought in the Android app (billed by Google Play)","who":"The Google Account that bought the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to your subscriptions in Google Play, signed in to the Google Account that pays","expect":"Quizlet"},{"do":"Next to Quizlet, click Manage, then Cancel subscription","expect":"a confirmation pop-up asking for a reason"},{"do":"Select a reason, then click Continue","expect":null}],"confirm_by":"A confirmation email from Google","effective":"You can keep using the subscription for the time you have already paid","notice":"At least 24 hours before the renewal date","refund":null,"fees":null,"source_ids":["s3","s8","s9","s18","s19"]}],"pay_less":[{"type":"free_plan","what":"When the paid plan ends the account reverts to the free version of Quizlet, keeping all your sets, folders and classes","evidence":"documented","source_ids":["s12","s14"]}],"export":[],"after_cancel":{"access_until":"The subscription's expiration date","data_kept":"All sets, folders and classes stay in the account, and uploaded images and recorded audio stay viewable","you_lose":["All upgraded (paid) features","Premium features you added to a set are removed from any term or definition you edit later"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Uninstalling the Quizlet app does not cancel subscription payments","Cancel at least 24 hours before the renewal date","Check the result in Settings: a subscription that won't renew shows an expiration date","An upgrade from a group purchase lasts one year from the purchase date and doesn't renew automatically, so there is nothing to cancel"]},"sources":[{"id":"s1","url":"https://help.quizlet.com/hc/en-us/articles/360029963211-Canceling-auto-renewal-if-you-paid-on-the-website","title":"Canceling auto-renewal if you paid on the website","publisher":"vendor","quote":"Select Manage subscription under your profile picture.","supports":"where the web flow starts"},{"id":"s2","url":"https://help.quizlet.com/hc/en-us/articles/360029963211-Canceling-auto-renewal-if-you-paid-on-the-website","title":"Canceling auto-renewal if you paid on the website","publisher":"vendor","quote":"Select Cancel auto-renewal.","supports":"the web cancel step"},{"id":"s3","url":"https://help.quizlet.com/hc/en-us/articles/360029963211-Canceling-auto-renewal-if-you-paid-on-the-website","title":"Canceling auto-renewal if you paid on the website","publisher":"vendor","quote":"Make sure to submit your cancellation request at least 24 hours before your renewal date.","supports":"notice before renewal"},{"id":"s4","url":"https://help.quizlet.com/hc/en-us/articles/360029963211-Canceling-auto-renewal-if-you-paid-on-the-website","title":"Canceling auto-renewal if you paid on the website","publisher":"vendor","quote":"If your subscription is not renewing automatically, you'll see your subscriptions expiration date.","supports":"how to confirm on the web"},{"id":"s5","url":"https://help.quizlet.com/hc/en-us/articles/360034588772-Canceling-auto-renewal-if-you-paid-in-the-Apple-App-Store","title":"Canceling auto-renewal if you paid in the Apple App Store","publisher":"vendor","quote":"If you purchased your subscription in the iOS app, you'll need to cancel auto-renewal through the Apple App store.","supports":"the Apple route"},{"id":"s6","url":"https://help.quizlet.com/hc/en-us/articles/360034588772-Canceling-auto-renewal-if-you-paid-in-the-Apple-App-Store","title":"Canceling auto-renewal if you paid in the Apple App Store","publisher":"vendor","quote":"Once your cancellation is successful, you'll get a confirmation email from Apple.","supports":"Apple confirmation email"},{"id":"s7","url":"https://help.quizlet.com/hc/en-us/articles/360034588772-Canceling-auto-renewal-if-you-paid-in-the-Apple-App-Store","title":"Canceling auto-renewal if you paid in the Apple App Store","publisher":"vendor","quote":"Uninstalling the Quizlet app does not cancel subscription payments.","supports":"the uninstall tip"},{"id":"s8","url":"https://help.quizlet.com/hc/en-us/articles/360034588812-Canceling-auto-renewal-if-you-paid-in-the-Google-Play-Store","title":"Canceling auto-renewal if you paid in the Google Play Store","publisher":"vendor","quote":"If you purchased your subscription in the Android app, you'll need to cancel auto-renewal through the Google Play Store.","supports":"the Google Play route"},{"id":"s9","url":"https://help.quizlet.com/hc/en-us/articles/360034588812-Canceling-auto-renewal-if-you-paid-in-the-Google-Play-Store","title":"Canceling auto-renewal if you paid in the Google Play Store","publisher":"vendor","quote":"Once your cancellation is successful, you'll get a confirmation email from Google.","supports":"Google confirmation email"},{"id":"s10","url":"https://help.quizlet.com/hc/en-us/articles/360031214952-Requesting-a-refund-if-you-paid-on-the-website","title":"Requesting a refund if you paid on the website","publisher":"vendor","quote":"We'll review your request when we receive it and may issue your refund depending on the details of your purchase.","supports":"refunds are case by case"},{"id":"s11","url":"https://help.quizlet.com/hc/en-us/articles/360031214952-Requesting-a-refund-if-you-paid-on-the-website","title":"Requesting a refund if you paid on the website","publisher":"vendor","quote":"Select Request a refund.","supports":"how to ask for a refund"},{"id":"s12","url":"https://help.quizlet.com/hc/en-us/articles/360029964831-What-happens-to-my-content-if-my-paid-subscription-ends","title":"What happens to my content if my paid subscription ends?","publisher":"vendor","quote":"If your paid subscription isn't set to automatically renew, your account will revert to the free version when your upgrade expires.","supports":"when access ends and the free version"},{"id":"s13","url":"https://help.quizlet.com/hc/en-us/articles/360029964831-What-happens-to-my-content-if-my-paid-subscription-ends","title":"What happens to my content if my paid subscription ends?","publisher":"vendor","quote":"When your account returns to the free version, you'll no longer have access to any upgraded features.","supports":"what you lose"},{"id":"s14","url":"https://help.quizlet.com/hc/en-us/articles/360029964831-What-happens-to-my-content-if-my-paid-subscription-ends","title":"What happens to my content if my paid subscription ends?","publisher":"vendor","quote":"All your sets, folders, and classes will stay in your account, and you'll always be able to see your uploaded images and listen to your recorded audio.","supports":"what is kept"},{"id":"s15","url":"https://help.quizlet.com/hc/en-us/articles/360029964831-What-happens-to-my-content-if-my-paid-subscription-ends","title":"What happens to my content if my paid subscription ends?","publisher":"vendor","quote":"any premium features that you previously added will be removed from any term or definition that you modify.","supports":"premium features removed on edit"},{"id":"s16","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"s17","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"s18","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"the Google Play steps"},{"id":"s19","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when access ends on Google Play"},{"id":"s20","url":"https://help.quizlet.com/hc/en-us/articles/360041181691-Subscribing-to-Quizlet","title":"Subscribing to Quizlet","publisher":"vendor","quote":"Each subscription in a group purchase is good for a one-year subscription to Quizlet that starts on the purchase date and does not renew automatically.","supports":"group-order upgrades don't auto-renew, so there is nothing to cancel"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Whether the web cancel flow shows offers or asks why before confirming is not documented","A confirmation email for web cancellations is not mentioned on the web article","Plan prices and annual-versus-monthly savings were not researched"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Re-read the five Quizlet help articles plus the Apple and Google Play pages: every route fact matches","Re-copied the s4 quote verbatim (the page writes 'subscriptions expiration date', no apostrophe)","Added a tip that group-purchase upgrades don't renew automatically (new source s20, Subscribing to Quizlet)"]}},"delete_account":{"url":"https://quizlet.com/delete-account","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/quizlet","json":"https://stackcut.io/exits/quizlet.json","evidence":{"packet_revision":"3a38ec93bc36257c3b12ab6e6547273ddde62900b29338933f73a0a6ae45a52b","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"quizlet--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"quizlet--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"quizlet--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"qwilr","name":"Qwilr","category":"productivity","website":"https://qwilr.com","domains":["qwilr.com","help.qwilr.com","app.qwilr.com"],"summary":"Cancel in Qwilr under Account settings, Billing, Cancel subscription; only admins can, and Scale customers are asked to contact support. Access lasts until the billing period ends. Notice: 5 days before the next payment date on Starter, 30 days on Growth, Scale and Enterprise. No refund for unused annual time.","routes":[{"channel":"direct_web","label":"Starter and Growth plans in the account","applies_to":"Paid plans managed in the account's Billing section (Starter, Growth and legacy Business). Free trials need no cancellation","who":"Account admins only","method":"self_serve","start_url":"https://app.qwilr.com/#/login","steps":[{"do":"Sign in to your dashboard, then open Account settings from the sidebar at the bottom left","expect":null},{"do":"Select Billing from the menu on the left","expect":null},{"do":"Choose the Cancel subscription button","expect":null},{"do":"Enter the information the page asks for, then choose Continue to cancellation","expect":"Continue to cancellation or Keep my plan"}],"confirm_by":null,"effective":"At the end of the current billing period; the account stays active until then and closes afterwards unless you reverse the cancellation","notice":"Starter and Business plans: 5 days before your next Payment Date. Growth, Scale and Enterprise plans: 30 days before","refund":"The billing FAQ says refunds aren't offered except where consumer protection law requires, and annual subscribers get no refund for unused time. The Terms say Qwilr may give a pro-rata refund on annual subscriptions","fees":"Fees already paid are non-refundable to the extent the law allows. If your account has a minimum term, you can't cancel until it ends","source_ids":["s1","s2","s3","s4","s5","s6","s9","s10","s14","s15","s16","s20","s21","s22","s23","s25","s26"]},{"channel":"sales_contract","label":"Scale and Enterprise plans","applies_to":"Scale and Enterprise customers. The help center asks Scale customers to contact help@qwilr.com or their Success Manager when considering cancellation","who":"An account admin, by contacting help@qwilr.com or the account's Success Manager","method":"email","start_url":null,"steps":[{"do":"Email help@qwilr.com, or contact your Success Manager, to say you want to cancel","expect":null},{"do":"Send the notice in writing (email or post) so it reaches Qwilr at least 30 days before your next payment date","expect":null}],"confirm_by":null,"effective":"At the end of the current billing period, once Qwilr processes the cancellation","notice":"30 days before your next Payment Date","refund":"Fees already paid are non-refundable to the extent the law allows; the Terms say a pro-rata refund may be given on annual subscriptions","fees":"If the account has a minimum term, you can't cancel until it ends","source_ids":["s27","s15","s24","s22","s23","s16","s25","s20"]}],"pay_less":[{"type":"downgrade","what":"Downgrade to a lower tier from the Billing section of Account Settings. Most plans are billed annually, so the change takes effect at the end of the billing term","evidence":"documented","source_ids":["s11","s12"]},{"type":"seat_reduction","what":"Reduce the number of seats. Seat reductions take effect at your next renewal and cannot be made mid-cycle","evidence":"documented","source_ids":["s18"]},{"type":"annual_billing","what":"Starter costs $35 per user per month billed annually instead of $49 billed monthly; annual plans are paid upfront for 12 months","evidence":"documented","source_ids":["s28","s30"]},{"type":"student_or_nonprofit","what":"Nonprofits and students can ask Qwilr for a discount","evidence":"documented","source_ids":["s29"]}],"export":[{"data":"Page data (details, sharing settings, value, acceptance, analytics) and People and teams data","how":"An Account Admin opens Analytics, then Export data (or Export data on the Pages dashboard), chooses Pages or People and teams, sets the range, and clicks Export; the report arrives by email","format":"CSV","limits":"Admins only; the Pages report covers up to 1,000 most recently created Pages; each report can be requested once per hour; attachments are capped at 15 MB","source_ids":["s31","s32"]},{"data":"Individual Pages","how":"On the dashboard open More Actions next to a page and choose Create PDF, or use the Download icon in the editor, then Download PDF","format":"PDF","limits":"One page at a time; no bulk export","source_ids":["s33"]}],"after_cancel":{"access_until":"The end of the current billing period","data_kept":"After the account ends, the Terms let Qwilr anonymise or permanently delete all of your data after 1 month; you can also ask for permanent deletion","you_lose":["Public page URLs stop working when the account closes","Access to your account once the billing period ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The flow asks for information before offering Continue to cancellation or Keep my plan","tips":["Only account admins can open subscription settings, so another user on the account can't cancel the plan","Free trials need no cancellation","Starter and Business plans need 5 days' notice before the next payment date; Growth, Scale and Enterprise need 30 days, so a late cancellation can mean one more renewal","Export Page and People data as CSV (by email) and download key Pages as PDFs before the account closes; public page links stop working","Permanent deletion is a separate request: after cancelling, ask help@qwilr.com to delete the account"]},"sources":[{"id":"s1","url":"https://help.qwilr.com/article/135-cancelling-your-account","title":"Canceling your account","publisher":"vendor","quote":"On your Qwilr dashboard when you login, go to your Account settings on the left-hand sidebar at the bottom.","supports":"where the cancel flow starts"},{"id":"s2","url":"https://help.qwilr.com/article/135-cancelling-your-account","title":"Canceling your account","publisher":"vendor","quote":"Select Billing from the menu on the left","supports":"the Billing step"},{"id":"s3","url":"https://help.qwilr.com/article/135-cancelling-your-account","title":"Canceling your account","publisher":"vendor","quote":"you'll see Cancel subscription button. Click that to cancel.","supports":"the cancel button"},{"id":"s4","url":"https://help.qwilr.com/article/135-cancelling-your-account","title":"Canceling your account","publisher":"vendor","quote":"Once information is entered it will allow you to Continue to cancellation or Keep my plan.","supports":"the screen after the cancel button, with its two choices"},{"id":"s5","url":"https://help.qwilr.com/article/135-cancelling-your-account","title":"Canceling your account","publisher":"vendor","quote":"Only account admins have access to subscription settings.","supports":"who can cancel"},{"id":"s6","url":"https://help.qwilr.com/article/135-cancelling-your-account","title":"Canceling your account","publisher":"vendor","quote":"If you cancel, your account will stay active until the end of your current billing period.","supports":"access continues until the billing period ends"},{"id":"s7","url":"https://help.qwilr.com/article/135-cancelling-your-account","title":"Canceling your account","publisher":"vendor","quote":"your public page URLs will no longer work","supports":"public links stop working"},{"id":"s8","url":"https://help.qwilr.com/article/135-cancelling-your-account","title":"Canceling your account","publisher":"vendor","quote":"reach out to help@qwilr.com or their Success Managers directly if you are considering cancellation.","supports":"Scale customers contact support or their Success Manager"},{"id":"s9","url":"https://help.qwilr.com/article/134-billing-faqs","title":"Managing your Qwilr subscription","publisher":"vendor","quote":"After that, your account will be closed unless you reverse the cancellation","supports":"the account closes after the billing period unless the cancellation is reversed"},{"id":"s10","url":"https://help.qwilr.com/article/134-billing-faqs","title":"Managing your Qwilr subscription","publisher":"vendor","quote":"Refunds are not offered except as required by applicable consumer protection laws.","supports":"the refund position in the billing FAQ"},{"id":"s11","url":"https://help.qwilr.com/article/134-billing-faqs","title":"Managing your Qwilr subscription","publisher":"vendor","quote":"You are able to downgrade your plan from within the Billing section of your Account Settings.","supports":"downgrading as a way to pay less"},{"id":"s12","url":"https://help.qwilr.com/article/134-billing-faqs","title":"Managing your Qwilr subscription","publisher":"vendor","quote":"Most plans are annually billed and therefore the change will not take place until the end of your billing term.","supports":"when a downgrade takes effect"},{"id":"s13","url":"https://help.qwilr.com/article/70-deleting-your-account","title":"Deleting your Account","publisher":"vendor","quote":"If you want Qwilr to permanently delete your account, please get in touch and let us know.","supports":"deletion is a separate request"},{"id":"s14","url":"https://qwilr.com/terms/","title":"Terms","publisher":"vendor","quote":"Starter and Business Plans: 5 days prior to your next Payment Date","supports":"the notice for Starter and Business plans"},{"id":"s15","url":"https://qwilr.com/terms/","title":"Terms","publisher":"vendor","quote":"Growth, Scale, and Enterprise Plans: 30 days prior to your next Payment Date","supports":"the notice for Growth, Scale and Enterprise plans"},{"id":"s16","url":"https://qwilr.com/terms/","title":"Terms","publisher":"vendor","quote":"You may not cancel your Subscription until the expiry of the minimum term.","supports":"a minimum term can block cancelling"},{"id":"s17","url":"https://qwilr.com/terms/","title":"Terms","publisher":"vendor","quote":"we will be entitled to anonymise or permanently delete all Your Data after 1 month","supports":"what happens to data after the account ends"},{"id":"s18","url":"https://qwilr.com/pricing","title":"Pricing","publisher":"vendor","quote":"Seat reductions take effect at your next renewal and cannot be made mid-cycle.","supports":"when a seat reduction takes effect"},{"id":"s19","url":"https://qwilr.com/terms/","title":"Terms","publisher":"vendor","quote":"you are advised to regularly export and backup any critical documents or data stored on the Platform;","supports":"the advice to export data first"},{"id":"s20","url":"https://qwilr.com/terms/","title":"Terms","publisher":"vendor","quote":"For annual subscriptions, we may provide a pro-rata refund for the unused portion of your subscription","supports":"a pro-rata refund may apply to annual subscriptions"},{"id":"s21","url":"https://help.qwilr.com/article/134-billing-faqs","title":"Managing your Qwilr subscription","publisher":"vendor","quote":"there is no refund for unused time","supports":"annual subscribers get no refund for unused time"},{"id":"s22","url":"https://qwilr.com/terms/","title":"Terms","publisher":"vendor","quote":"Once processed, your cancellation will take effect at the end of the current billing period","supports":"when a cancellation takes effect"},{"id":"s23","url":"https://qwilr.com/terms/","title":"Terms","publisher":"vendor","quote":"Your Subscription may be subject to a minimum term, as set out in your Account.","supports":"a minimum term may apply"},{"id":"s24","url":"https://qwilr.com/terms/","title":"Terms","publisher":"vendor","quote":"Any notice may be sent by standard post or email","supports":"how written notice can be sent"},{"id":"s25","url":"https://qwilr.com/terms/","title":"Terms","publisher":"vendor","quote":"To the extent permitted by law, the Fees are non-refundable and non-cancellable once paid for services provided to you.","supports":"fees already paid are non-refundable"},{"id":"s26","url":"https://help.qwilr.com/article/135-cancelling-your-account","title":"Canceling your account","publisher":"vendor","quote":"If you're currently on a trial, there is nothing you need to do to cancel.","supports":"trials need no cancellation"},{"id":"s27","url":"https://help.qwilr.com/article/135-cancelling-your-account","title":"Canceling your account","publisher":"vendor","quote":"Scale customers will want to reach out to help@qwilr.com or their Success Managers directly if you are considering cancellation.","supports":"Scale customers contact support or their Success Manager"},{"id":"s28","url":"https://qwilr.com/pricing","title":"Pricing","publisher":"vendor","quote":"Our Starter plan is $35 per user per month when billed annually, or $49 per user per month when billed monthly.","supports":"annual billing costs less on Starter"},{"id":"s29","url":"https://qwilr.com/pricing","title":"Pricing","publisher":"vendor","quote":"Yes! Get in touch, and we'll help you out.","supports":"discounts for nonprofits and students on request"},{"id":"s30","url":"https://qwilr.com/pricing","title":"Pricing","publisher":"vendor","quote":"Annual plans are paid upfront for a full 12 months.","supports":"annual plans are prepaid"},{"id":"s31","url":"https://help.qwilr.com/article/882-exporting-your-qwilr-data","title":"Exporting your Qwilr data","publisher":"vendor","quote":"Data export is available to Account Admins only.","supports":"who can export account data"},{"id":"s32","url":"https://help.qwilr.com/article/882-exporting-your-qwilr-data","title":"Exporting your Qwilr data","publisher":"vendor","quote":"Nothing downloads in the app, so keep an eye on your inbox instead.","supports":"exports arrive by email"},{"id":"s33","url":"https://help.qwilr.com/article/89-pdfs","title":"Downloading and sharing PDFs","publisher":"vendor","quote":"Create PDF","supports":"the per-page PDF download"}],"verification":{"level":"docs","checked_on":"2026-10-08","by":"stackcut-research","unverified":["The help pages don't say what confirmation you get after cancelling, such as an email","Refunds on annual plans conflict: the billing FAQ says there's no refund for unused time, while the Terms say Qwilr may give a pro-rata refund on annual subscriptions","How Qwilr confirms a cancellation requested by email for Scale and Enterprise plans isn't documented","Enterprise plans aren't on the public pricing page, so their cancellation terms come only from the Terms"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Re-checked every route fact against the cancel article, billing FAQ, Terms and pricing page; all quotes confirmed","The email route had covered Growth plans without support; it now covers Scale and Enterprise, which the help center asks to contact support, and says notice can go by email or post","Added that annual subscribers get no refund for unused time, that paid fees are non-refundable, and that a minimum term can block cancelling","Added when cancellation takes effect per the Terms, and that trials need no cancellation","Added the CSV data export and per-page PDF download, annual billing and the nonprofit and student discount","No App Store, Google Play or marketplace billing is documented","Level set to docs: every route fact now rests on Qwilr's own pages"]}},"page":"https://stackcut.io/cancel/qwilr","json":"https://stackcut.io/exits/qwilr.json","evidence":{"packet_revision":"143c1eed76077e4b3feeebd3c715ae8ff5bcdc20f221d000859e31887a998470","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"qwilr--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"qwilr--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"railway","name":"Railway","category":"developer_tools","website":"https://railway.com","domains":["railway.com","railway.app"],"summary":"A workspace admin clicks Cancel Plan under Active Plan on the workspace Billing page. Deployments stop at once and the plan runs to the end of the cycle, but usage is billed in arrears, so a final usage invoice can follow. Deleting the account cancels immediately and bills accrued usage.","routes":[{"channel":"direct_web","label":"Cancel the plan (Hobby or Pro)","applies_to":"Hobby and Pro subscriptions billed by card; each workspace has its own Billing page","who":"A workspace admin (only admins can access billing settings)","method":"self_serve","start_url":"https://railway.com/workspace/billing","steps":[{"do":"Open the workspace's Billing page (Workspace Settings, then Billing)","expect":"Active Plan"},{"do":"In the Active Plan section, click Cancel Plan and confirm","expect":null},{"do":"Optional: copy out volume data, then delete projects you no longer need: in the project's settings open the Danger tab and select Delete Project","expect":null},{"do":"Once the subscription is cancelled and no invoices are pending, go to the workspace's billing page and click Delete in the payment method section","expect":null}],"confirm_by":null,"effective":"All deployments in the workspace stop right away to prevent further charges; the plan stays active until the end of the billing cycle","notice":"Paid services renew automatically for successive periods unless you opt out in your account settings","refund":"No prorated refund of the subscription fee for the current period. Refunds are only for new customers who tried Railway and don't want it; eligible invoices show a refund button in Billing History (no button means no refund). If a refund is issued, Railway may cancel the subscription and take services offline immediately. Resource usage is generally not refunded","fees":"Resource usage is billed in arrears: after cancelling you can receive an invoice for usage consumed in that billing cycle","source_ids":["s1","s2","s3","s4","s5","s9","s10","s11","s12","s15","s16","s17","s19","s20","s21","s34","s43","s44","s45"]},{"channel":"direct_web","label":"Delete the account","applies_to":"Leaving Railway entirely; deleting the account also cancels the subscription","who":"The account holder","method":"self_serve","start_url":"https://railway.com/account","steps":[{"do":"Copy out any volume data you need first: deletion removes all data related to the account","expect":null},{"do":"Open Account Settings and select Delete Account at the bottom of the page, then confirm","expect":null}],"confirm_by":null,"effective":"The subscription is cancelled immediately, and all account information and project data are deleted","notice":null,"refund":"Invoices for a deleted account are not refundable","fees":"A final invoice is issued for usage accrued since your last billing date; it covers the part of the cycle you used, and the current period's plan fee is not prorated","source_ids":["s6","s7","s8","s30","s31","s32","s33"]}],"pay_less":[{"type":"free_plan","what":"The Free plan provides $1 of free credit per month","evidence":"documented","source_ids":["s25"]},{"type":"downgrade","what":"Move from Pro (includes $20 of monthly usage) to Hobby (includes $5 of resource usage per month; usage above $5 is charged as the difference). Downgrades take effect at the beginning of the next billing cycle","evidence":"documented","source_ids":["s22","s23","s24","s40"]}],"export":[{"data":"Files stored in volumes, including database files such as SQLite","how":"Browse or copy volume files from the Railway CLI with railway volume browse or railway volume files, or over sftp or scp","format":null,"limits":"Volume backups can be created and restored in Railway, but the docs don't describe downloading them; wiping a volume deletes all its backups, and a deleted volume is permanently deleted within 48 hours","source_ids":["s36","s37","s38"]},{"data":"Payment history","how":"View historical payments on the workspace's billing page","format":null,"limits":null,"source_ids":["s39"]}],"after_cancel":{"access_until":"Cancelling stops all deployments right away, while the plan stays active until the end of the billing cycle. Deleting the account cancels immediately","data_kept":"Deleting the account deletes all data related to it, and the Terms warn that account termination may destroy your content. How long data is kept after a plain plan cancellation is not stated","you_lose":["Running deployments, which stop when you cancel","All services, environments and deployments of a deleted project","Volume backups when a volume is wiped; a deleted volume is gone for good after 48 hours","All account information and project data when the account is deleted"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancelling doesn't end billing at once: resource usage is billed in arrears, so expect one more invoice for the last cycle's usage","Only workspace admins can open billing settings and delete projects, services or volumes","To cap spending without cancelling, a workspace admin sets a hard limit on the Workspace Usage page: all workloads go offline when it's reached","Serverless stops a service while it is inactive, which lowers its cost","Adding members to a workspace doesn't add seat costs, so removing members doesn't lower the bill","The saved card can only be removed after the subscription is cancelled and no invoices are pending","Services stopped for a usage limit, used-up trial credits or a failed payment are redeployed automatically only if the issue is fixed within 30 days","Trial accounts: stateful volumes are deleted 30 days after the trial credits expire"]},"sources":[{"id":"s1","url":"https://docs.railway.com/pricing/faqs","title":"Pricing FAQs","publisher":"vendor","quote":"To cancel your active subscription, go to the \"Active Plan\" section of your Billing page and click Cancel Plan.","supports":"the cancel steps"},{"id":"s2","url":"https://docs.railway.com/pricing/faqs","title":"Pricing FAQs","publisher":"vendor","quote":"When you cancel your subscription, Railway will stop all deployments in your workspace to prevent further charges.","supports":"deployments stop on cancel"},{"id":"s3","url":"https://docs.railway.com/pricing/faqs","title":"Pricing FAQs","publisher":"vendor","quote":"Your plan will remain active until the end of your billing cycle.","supports":"when the plan ends"},{"id":"s4","url":"https://docs.railway.com/pricing/faqs","title":"Pricing FAQs","publisher":"vendor","quote":"You may receive an invoice containing charges for Resource Usage after you cancel your subscription.","supports":"an invoice can follow cancellation"},{"id":"s5","url":"https://docs.railway.com/pricing/faqs","title":"Pricing FAQs","publisher":"vendor","quote":"These are resource usages you have consumed in that billing cycle that we reserve the right to charge you for.","supports":"what the last invoice covers"},{"id":"s6","url":"https://docs.railway.com/pricing/faqs","title":"Pricing FAQs","publisher":"vendor","quote":"Railway bills Resource Usage in arrears, so deleting your account cancels your subscription immediately and issues a final invoice for the usage accrued since your last billing date.","supports":"the final invoice on account deletion"},{"id":"s7","url":"https://docs.railway.com/pricing/faqs","title":"Pricing FAQs","publisher":"vendor","quote":"This final invoice covers the portion of the cycle you used, and the plan fee for the current period is not prorated.","supports":"the plan fee isn't prorated"},{"id":"s8","url":"https://docs.railway.com/pricing/faqs","title":"Pricing FAQs","publisher":"vendor","quote":"Invoices for a deleted account are not refundable.","supports":"no refund after deletion"},{"id":"s9","url":"https://docs.railway.com/pricing/faqs","title":"Pricing FAQs","publisher":"vendor","quote":"If your subscription is canceled and you have no pending invoices, you can remove your saved payment method","supports":"when the card can be removed"},{"id":"s10","url":"https://docs.railway.com/pricing/faqs","title":"Pricing FAQs","publisher":"vendor","quote":"Click \"Delete\" in the payment method section","supports":"removing the card"},{"id":"s11","url":"https://docs.railway.com/pricing/faqs","title":"Pricing FAQs","publisher":"vendor","quote":"Go to the billing page for your workspace","supports":"billing is per workspace"},{"id":"s12","url":"https://docs.railway.com/reference/workspaces","title":"Workspaces","publisher":"vendor","quote":"Accessing billing settings ✔️ ❌ ❌","supports":"the permissions table: Admin yes, Member no, Deployer no"},{"id":"s13","url":"https://docs.railway.com/reference/workspaces","title":"Workspaces","publisher":"vendor","quote":"Full administration of the Workspace and all Workspace projects","supports":"the Admin role"},{"id":"s14","url":"https://docs.railway.com/reference/workspaces","title":"Workspaces","publisher":"vendor","quote":"Adding members to the workspace does not incur any additional seat cost.","supports":"no seat charges"},{"id":"s15","url":"https://railway.com/legal/terms","title":"Terms of Service","publisher":"vendor","quote":"Unless you opt out of auto-renewal, which can be done through your account settings, any Paid Services you have signed up for will be automatically extended for successive renewal periods","supports":"auto-renewal"},{"id":"s16","url":"https://railway.com/legal/terms","title":"Terms of Service","publisher":"vendor","quote":"If you terminate a Paid Service, you may use your subscription until the end of your then-current term","supports":"access until the term ends"},{"id":"s17","url":"https://railway.com/legal/terms","title":"Terms of Service","publisher":"vendor","quote":"You will not be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period.","supports":"no prorated refund"},{"id":"s18","url":"https://railway.com/legal/terms","title":"Terms of Service","publisher":"vendor","quote":"Account termination may result in destruction of any Content associated with your account, so keep that in mind before you decide to terminate your account.","supports":"content may be destroyed"},{"id":"s19","url":"https://docs.railway.com/pricing/refunds","title":"Refunds","publisher":"vendor","quote":"Refunds are for new customers who no longer wish to use Railway after initially trying it out.","supports":"who can get a refund"},{"id":"s20","url":"https://docs.railway.com/pricing/refunds","title":"Refunds","publisher":"vendor","quote":"You can request for a refund in Workspace Settings -> Billing under Billing History","supports":"where to request a refund"},{"id":"s21","url":"https://docs.railway.com/pricing/refunds","title":"Refunds","publisher":"vendor","quote":"We generally do not issue refunds for resource usage, as those were resources you have consumed","supports":"usage isn't refunded"},{"id":"s22","url":"https://docs.railway.com/pricing/plans","title":"Pricing Plans","publisher":"vendor","quote":"When you downgrade, the changes will take effect at the beginning of your next billing cycle.","supports":"when a downgrade applies"},{"id":"s23","url":"https://docs.railway.com/pricing/plans","title":"Pricing Plans","publisher":"vendor","quote":"The Hobby plan includes $5 of resource usage per month.","supports":"Hobby's included usage"},{"id":"s24","url":"https://docs.railway.com/pricing/plans","title":"Pricing Plans","publisher":"vendor","quote":"If your total resource usage exceeds $5 in any given billing period, you will be charged the delta.","supports":"usage above the included amount is billed"},{"id":"s25","url":"https://docs.railway.com/pricing/free-trial","title":"Free Trial","publisher":"vendor","quote":"the Free plan, which provides $1 of free credit per month","supports":"the Free plan"},{"id":"s26","url":"https://docs.railway.com/pricing/cost-control","title":"Cost Control","publisher":"vendor","quote":"Once your resource usage hits the specified hard limit, all your workloads will be taken offline to prevent them from incurring further resource usage.","supports":"the hard limit stops usage"},{"id":"s27","url":"https://docs.railway.com/pricing/cost-control","title":"Cost Control","publisher":"vendor","quote":"You must be a workspace admin to configure usage limits.","supports":"who sets limits"},{"id":"s28","url":"https://docs.railway.com/pricing/cost-control","title":"Cost Control","publisher":"vendor","quote":"Visit the Workspace Usage page to set the usage limits.","supports":"where limits are set"},{"id":"s29","url":"https://docs.railway.com/pricing/cost-control","title":"Cost Control","publisher":"vendor","quote":"Enabling Serverless on a service tells Railway to stop a service when it is inactive, effectively reducing the overall cost to run it.","supports":"Serverless lowers cost"},{"id":"s30","url":"https://docs.railway.com/reference/accounts","title":"Accounts","publisher":"vendor","quote":"Selecting \"Delete Account\" at the bottom of the Account Settings page will delete an account.","supports":"where to delete the account"},{"id":"s31","url":"https://docs.railway.com/reference/accounts","title":"Accounts","publisher":"vendor","quote":"All data related to the account will be deleted.","supports":"deletion removes all data"},{"id":"s32","url":"https://docs.railway.com/reference/accounts","title":"Accounts","publisher":"vendor","quote":"Railway deletes all account information, project data, and removes the account from all email lists.","supports":"what deletion removes"},{"id":"s33","url":"https://docs.railway.com/reference/accounts","title":"Accounts","publisher":"vendor","quote":"Deleting an account cancels its subscription immediately and issues a final invoice for the usage accrued since your last billing date","supports":"deletion cancels immediately"},{"id":"s34","url":"https://docs.railway.com/guides/projects","title":"Projects","publisher":"vendor","quote":"A project can be deleted by selecting the Delete Project button in the Danger tab.","supports":"deleting a project"},{"id":"s35","url":"https://docs.railway.com/guides/projects","title":"Projects","publisher":"vendor","quote":"Deleting a project will delete all services, environments, and deployments associated with the project.","supports":"what deleting a project removes"},{"id":"s36","url":"https://docs.railway.com/reference/volumes","title":"Volumes","publisher":"vendor","quote":"Volume files can be managed from the CLI with railway volume browse or railway volume files, and over sftp or scp","supports":"getting files out of volumes"},{"id":"s37","url":"https://docs.railway.com/reference/volumes","title":"Volumes","publisher":"vendor","quote":"When a volume is deleted, it is queued for deletion and will be permanently deleted within 48 hours.","supports":"deleted volumes"},{"id":"s38","url":"https://docs.railway.com/reference/backups","title":"Backups","publisher":"vendor","quote":"Wiping a volume deletes all backups.","supports":"backups go with the volume"},{"id":"s39","url":"https://docs.railway.com/reference/accounts","title":"Accounts","publisher":"vendor","quote":"view historical payments","supports":"payment history on the billing page"},{"id":"s40","url":"https://railway.com/pricing","title":"Pricing","publisher":"vendor","quote":"Includes $20 of monthly usage credits","supports":"Pro's included usage"},{"id":"s41","url":"https://docs.railway.com/pricing/faqs","title":"Pricing FAQs","publisher":"vendor","quote":"Railway will automatically redeploy your services once the underlying issue is resolved, as long as it is resolved within a period of 30 days.","supports":"the 30-day window for stopped services"},{"id":"s42","url":"https://docs.railway.com/pricing/free-trial","title":"Free Trial","publisher":"vendor","quote":"Railway deletes stateful volumes created by Trial accounts 30 days after the expiration of your credits.","supports":"trial volumes are deleted"},{"id":"s43","url":"https://docs.railway.com/pricing/refunds","title":"Refunds","publisher":"vendor","quote":"Your subscription may be cancelled immediately by us","supports":"a refund can end the subscription at once"},{"id":"s44","url":"https://docs.railway.com/pricing/refunds","title":"Refunds","publisher":"vendor","quote":"Your services may be taken offline immediately","supports":"a refund can take services offline at once"},{"id":"s45","url":"https://docs.railway.com/pricing/refunds","title":"Refunds","publisher":"vendor","quote":"If you do not see a refund button next to your invoice, you are ineligible for a refund.","supports":"no refund button means not eligible"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["What the Billing page shows after Cancel Plan (confirmation text or email) is not documented","How long data is kept after cancelling a plan without deleting the account, and whether volumes still accrue storage charges then, is not stated","How Enterprise (committed-spend) contracts renew or are cancelled is not publicly documented","Whether the cancel flow asks for a reason or shows an offer is not documented"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Refund: a refund may cancel the subscription and take services offline immediately; no refund button means not eligible"]}},"stackcut":{"vendor_id":"railway","name":"Railway","recipes":[{"id":"replace-railway","title":"App hosting PaaS","best_year_one_net":10}]},"page":"https://stackcut.io/cancel/railway","json":"https://stackcut.io/exits/railway.json","evidence":{"packet_revision":"c911a9cd32ac8d8b599f6e93416c89fed5433d8c733cb50563646fa4b4b07d2a","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"railway--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"railway--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"read_ai","name":"Read AI","category":"communication","website":"https://www.read.ai","domains":["read.ai"],"summary":"Go to Plan & Billing, click Cancel plan, then Downgrade to Free, any time before the renewal date (or email support@read.ai). Paid features last to the end of the period; there are no refunds. Gotcha: on Free, recordings are deleted 180 days after each meeting, so download first.","routes":[{"channel":"direct_web","label":"Pro, Enterprise and Enterprise+ plans","applies_to":"Pro, Enterprise and Enterprise+ plans billed by Read","who":"The account holder or Workspace owner (Workspace members have limited access and must ask the owner)","method":"self_serve","start_url":"https://app.read.ai/analytics/settings/billing","steps":[{"do":"Sign in and go to your Plan & Billing page","expect":"Cancel plan"},{"do":"Click Cancel plan","expect":"Downgrade to Free"},{"do":"Click Downgrade to Free","expect":null}],"confirm_by":null,"effective":"You aren't charged again and keep paid features for the rest of the billing period; then the account is on the Free plan","notice":"Cancel any time before the renewal date","refund":"No refunds unless a service issue kept you from using Read as advertised; no prorated refund for cancelling mid-period","fees":null,"source_ids":["r1","r2","r3","r4","r5","r6","r7","r8","r9","r10"]},{"channel":"direct_web","label":"By email","applies_to":"Any Read subscription","who":"The account holder","method":"email","start_url":null,"steps":[{"do":"Email support@read.ai asking to cancel your subscription, before the renewal date","expect":null}],"confirm_by":null,"effective":"Access continues to the end of the billing period","notice":"Cancel any time before the renewal date","refund":"No refund of fees already paid for the current period","fees":null,"source_ids":["r11","r6","r7","r10"]}],"pay_less":[{"type":"free_plan","what":"The Free plan allows 5 meetings a month and keeps access to past meeting reports, notes and transcripts","evidence":"documented","source_ids":["r12","r13"]},{"type":"downgrade","what":"Move to a cheaper plan (for example Enterprise to Pro) with Change plan on the Plan & Billing page; downgrades happen at the end of the current billing period","evidence":"documented","source_ids":["r14","r15"]},{"type":"annual_billing","what":"Annual subscriptions are priced at a significant discount compared to monthly, in exchange for an annual commitment","evidence":"documented","source_ids":["r16"]},{"type":"discount_program","what":"Volume discounts on annual license counts, starting at 10% for 100+ licenses","evidence":"documented","source_ids":["r17"]}],"export":[{"data":"Meeting report content, such as notes and transcripts; video on Enterprise","how":"Open a meeting report, click Download at the top right and pick a section from the drop-down menu","format":"Files per report section; video as .mp4","limits":"Video (.mp4) downloads need the Enterprise plan and video playback enabled on the report; a Workspace can disable report downloads. Download before moving to Free, where recordings are deleted 180 days after the meeting","source_ids":["r18","r19","r20","r21","r22"]}],"after_cancel":{"access_until":"The end of the billing period","data_kept":"Past meeting reports, notes and transcripts stay available. On Free, Read keeps report text at least 1 year after each meeting and deletes recordings 180 days after the meeting. Deleting the account irreversibly deletes the content and reports it owns","you_lose":["Audio and video playback for past reports when moving from Enterprise or Enterprise+ to Pro or Free","A Workspace you owned is deactivated, with reports shared with you only through team or workspace sharing","Meetings beyond 5 a month (Free plan limit)","Paid-only features such as integrations and webhooks and the For You page"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Workspace members can't cancel: ask the Workspace owner","Cancel before the renewal date; paid fees aren't refunded","Deactivating Read means disconnecting calendar integrations; the account still exists. To stop paying, cancel on Plan & Billing","Download recordings and reports before downgrading: on Free, recordings are deleted 180 days after the meeting","You can also cancel by emailing support@read.ai"]},"sources":[{"id":"r1","url":"https://support.read.ai/hc/en-us/articles/23039521359379-How-do-I-cancel-my-billing-plan","title":"How do I cancel my billing plan?","publisher":"vendor","quote":"Users in a Workspace will have limited access and need to contact the Workspace owner.","supports":"Workspace members must ask the owner"},{"id":"r2","url":"https://support.read.ai/hc/en-us/articles/23039521359379-How-do-I-cancel-my-billing-plan","title":"How do I cancel my billing plan?","publisher":"vendor","quote":"Login and go to your Plan & Billing page","supports":"where the flow starts"},{"id":"r3","url":"https://support.read.ai/hc/en-us/articles/23039521359379-How-do-I-cancel-my-billing-plan","title":"How do I cancel my billing plan?","publisher":"vendor","quote":"Click Cancel plan","supports":"the Cancel plan step"},{"id":"r4","url":"https://support.read.ai/hc/en-us/articles/23039521359379-How-do-I-cancel-my-billing-plan","title":"How do I cancel my billing plan?","publisher":"vendor","quote":"Click Downgrade to Free","supports":"the final step"},{"id":"r5","url":"https://support.read.ai/hc/en-us/articles/23039521359379-How-do-I-cancel-my-billing-plan","title":"How do I cancel my billing plan?","publisher":"vendor","quote":"After completing these steps, you will not be charged again, but you'll have access to the paid features through the remainder of your billing period.","supports":"when cancelling takes effect"},{"id":"r6","url":"https://www.read.ai/pricing","title":"Read AI pricing","publisher":"vendor","quote":"Read users can cancel their subscriptions at any time before the renewal date.","supports":"cancel before the renewal date"},{"id":"r7","url":"https://www.read.ai/pricing","title":"Read AI pricing","publisher":"vendor","quote":"While we don't offer refunds, you will continue to have access to your Workspace until the end of the billing period if you forgot to cancel it on time.","supports":"no refunds; access to the end of the period"},{"id":"r8","url":"https://support.read.ai/hc/en-us/articles/22308913351827-Can-I-get-a-refund","title":"Can I get a refund?","publisher":"vendor","quote":"Read does not provide refunds unless there was some issue with the service that prevented you from using it as advertised.","supports":"the refund policy"},{"id":"r9","url":"https://support.read.ai/hc/en-us/articles/22308913351827-Can-I-get-a-refund","title":"Can I get a refund?","publisher":"vendor","quote":"Prorated refunds are not provided if you cancel it before the end of the current subscription period","supports":"no prorated refunds"},{"id":"r10","url":"https://www.read.ai/termsofservice","title":"Read AI Terms of Service","publisher":"vendor","quote":"If you cancel your Recurring Subscription before the end of the current subscription period, we will not refund any subscription fees already paid.","supports":"no refund of fees already paid"},{"id":"r11","url":"https://www.read.ai/termsofservice","title":"Read AI Terms of Service","publisher":"vendor","quote":"You may cancel your subscription through your account/by emailing us at support@read.ai.","supports":"the email route"},{"id":"r12","url":"https://support.read.ai/hc/en-us/articles/22307341312275-What-are-the-different-paid-plans-that-Read-offers","title":"What are the different paid plans that Read offers?","publisher":"vendor","quote":"Limited to 5 meetings/month","supports":"the Free plan limit"},{"id":"r13","url":"https://support.read.ai/hc/en-us/articles/16949204291859-I-m-downgrading-my-plan-will-I-still-have-access-to-past-meeting-reports","title":"I'm downgrading my plan, will I still have access to past meeting reports?","publisher":"vendor","quote":"You will continue to have access to past meeting reports, including notes and transcripts","supports":"past reports stay available"},{"id":"r14","url":"https://support.read.ai/hc/en-us/articles/23495593073171-Can-I-change-my-plan","title":"Can I change my plan?","publisher":"vendor","quote":"You can make changes to your Read subscription at any time by going to the Plan & Billing page and clicking the \"Change plan\" button","supports":"how to change plan"},{"id":"r15","url":"https://support.read.ai/hc/en-us/articles/23495593073171-Can-I-change-my-plan","title":"Can I change my plan?","publisher":"vendor","quote":"Downgrades to your plan will be scheduled to occur at the end of the current billing period.","supports":"when a downgrade takes effect"},{"id":"r16","url":"https://support.read.ai/hc/en-us/articles/22308913351827-Can-I-get-a-refund","title":"Can I get a refund?","publisher":"vendor","quote":"Our annual subscription is also priced at a significant discount compared to the monthly plan in exchange for an annual commitment.","supports":"annual billing costs less"},{"id":"r17","url":"https://www.read.ai/pricing","title":"Read AI pricing","publisher":"vendor","quote":"100+ licenses: 10% discount","supports":"volume discounts"},{"id":"r18","url":"https://support.read.ai/hc/en-us/articles/23833171061139-How-do-I-download-meeting-reports-transcripts-and-more","title":"How do I download meeting reports, transcripts, and more?","publisher":"vendor","quote":"Click on \"Download\" towards the top right of the report, and you'll open a drop down menu:","supports":"how to download"},{"id":"r19","url":"https://support.read.ai/hc/en-us/articles/23833171061139-How-do-I-download-meeting-reports-transcripts-and-more","title":"How do I download meeting reports, transcripts, and more?","publisher":"vendor","quote":"download the report content as files to your computer","supports":"what can be downloaded"},{"id":"r20","url":"https://support.read.ai/hc/en-us/articles/23833171061139-How-do-I-download-meeting-reports-transcripts-and-more","title":"How do I download meeting reports, transcripts, and more?","publisher":"vendor","quote":"You can only download video files (.mp4) if video playback was enabled on the report and you are on the Enterprise plan.","supports":"video downloads need Enterprise"},{"id":"r21","url":"https://support.read.ai/hc/en-us/articles/16949204291859-I-m-downgrading-my-plan-will-I-still-have-access-to-past-meeting-reports","title":"I'm downgrading my plan, will I still have access to past meeting reports?","publisher":"vendor","quote":"Meeting recordings are deleted 180 days after the meeting.","supports":"recording retention on Free"},{"id":"r22","url":"https://support.read.ai/hc/en-us/articles/16949204291859-I-m-downgrading-my-plan-will-I-still-have-access-to-past-meeting-reports","title":"I'm downgrading my plan, will I still have access to past meeting reports?","publisher":"vendor","quote":"we would recommend you download the report content before downgrading to the Free plan.","supports":"download before downgrading"},{"id":"r23","url":"https://support.read.ai/hc/en-us/articles/16949204291859-I-m-downgrading-my-plan-will-I-still-have-access-to-past-meeting-reports","title":"I'm downgrading my plan, will I still have access to past meeting reports?","publisher":"vendor","quote":"Read will retain the text version of past meeting reports for at least 1 year after the meeting.","supports":"report text retention"},{"id":"r24","url":"https://support.read.ai/hc/en-us/articles/16949204291859-I-m-downgrading-my-plan-will-I-still-have-access-to-past-meeting-reports","title":"I'm downgrading my plan, will I still have access to past meeting reports?","publisher":"vendor","quote":"If downgrading from Enterprise or Enterprise+ to Pro or Free, you will lose access to audio/video playback for past reports","supports":"losing playback"},{"id":"r25","url":"https://support.read.ai/hc/en-us/articles/16949204291859-I-m-downgrading-my-plan-will-I-still-have-access-to-past-meeting-reports","title":"I'm downgrading my plan, will I still have access to past meeting reports?","publisher":"vendor","quote":"If you owned a Workspace, it will be deactivated and you'll lose access to any reports that were only shared with you via team or workspace sharing.","supports":"Workspace deactivation"},{"id":"r26","url":"https://support.read.ai/hc/en-us/articles/27135769469971-How-do-I-deactivate-my-Read-account","title":"How do I deactivate my Read account?","publisher":"vendor","quote":"your account will still exist and you can continue to log in and view past reports","supports":"deactivating keeps the account"},{"id":"r27","url":"https://support.read.ai/hc/en-us/articles/27135769469971-How-do-I-deactivate-my-Read-account","title":"How do I deactivate my Read account?","publisher":"vendor","quote":"any content and reports that are owned by the account will also be irreversibly deleted","supports":"deleting the account removes content"},{"id":"r28","url":"https://www.read.ai/termsofservice","title":"Read AI Terms of Service","publisher":"vendor","quote":"Your Recurring Subscription will automatically renew unless you cancel it.","supports":"auto-renewal"},{"id":"r29","url":"https://support.read.ai/hc/en-us/articles/16949204291859-I-m-downgrading-my-plan-will-I-still-have-access-to-past-meeting-reports","title":"I'm downgrading my plan, will I still have access to past meeting reports?","publisher":"vendor","quote":"If downgrading to Free, you'll lose access to other features that are limited to paid plans, including:","supports":"paid-only features lost on Free (the list names Integrations/webhooks and the For You page)"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Read's help doesn't mention App Store or Google Play billing (its iPhone app article says nothing about purchases), so there are no app store routes","No Enterprise contract terms (renewal notice, invoices) were found","The file formats of report downloads other than video (.mp4) aren't stated","No confirmation email or on-screen status after cancelling is documented"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Re-read the cancel, refund, downgrade, change plan, plans, download and deactivate articles, the terms and pricing; every quoted fact matched, and the 180-day recording deletion is confirmed as a Free plan rule","The terms' one-day deadline applies only to price changes, so the notice 'any time before the renewal date' stands","after_cancel: added the paid-only features lost on Free, integrations/webhooks and the For You page (r29)"]}},"stackcut":{"vendor_id":"read_ai","name":"Read AI","recipes":[{"id":"replace-read-ai","title":"AI meeting notes","best_year_one_net":187}]},"page":"https://stackcut.io/cancel/read_ai","json":"https://stackcut.io/exits/read_ai.json","evidence":{"packet_revision":"aa2fe5217a305040fe17d0465cb7f57e03f5914e9b79e4ef87d51c0cc064d5a9","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"read-ai--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"read-ai--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"realvnc","name":"RealVNC Connect","category":"productivity","website":"https://www.realvnc.com","domains":["realvnc.com","help.realvnc.com","manage.realvnc.com"],"summary":"Turn off auto-renew on the Billing page of the RealVNC Connect Portal (owner or admin), or email shop@realvnc.com. Subscriptions are 12-month commitments that renew automatically; business customers must opt out at least 30 days before renewal. No refund for the unused term. Reseller customers go through their reseller.","routes":[{"channel":"direct_web","label":"Turn off auto-renew in the Connect Portal","applies_to":"RealVNC Connect subscriptions (Essentials, Plus, Premium) bought from RealVNC's website","who":"The account Owner or an Administrator, signed in to the RealVNC Connect Portal","method":"self_serve","start_url":"https://manage.realvnc.com/","steps":[{"do":"Sign in to the RealVNC Connect Portal at manage.realvnc.com","expect":null},{"do":"If you have more than one subscription, pick the right team with the team picker","expect":null},{"do":"Click the person or profile icon at the top right and choose Billing","expect":"Billing"},{"do":"Click Disable auto-renew","expect":null}],"confirm_by":null,"effective":"The subscription runs to the end of the paid year and doesn't renew; remote access stops as soon as it expires","notice":"Business customers must disable auto-renew at least 30 days before the renewal date; the help says personal customers can do it at any time, while the EULA sets 30 days before the end of the subscription","refund":"No refund for the unexpired part of the subscription under the EULA. Consumers can withdraw within 14 working days of delivery, except for downloaded software; other refunds are at RealVNC's discretion","fees":"Fees still outstanding at termination become due at once; late payment and interest charges can be added to overdue accounts","source_ids":["s1","s2","s3","s4","s22","s8","s9","s21","s24","s39","s10","s25","s27","s29","s35","s13","s14","s30","s15","s18"]},{"channel":"reseller_or_partner","label":"Bought through a RealVNC reseller","applies_to":"Subscriptions bought from a RealVNC reseller, which invoices and handles renewals","who":"The customer, with the reseller","method":"contact_sales","start_url":null,"steps":[{"do":"Tell the reseller you bought from that you don't want to renew; the reseller contacts you before the subscription expires to discuss renewal","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":"If the reseller doesn't pay RealVNC, you can still owe RealVNC the full subscription fee","source_ids":["s16","s17","s32","s31"]},{"channel":"sales_contract","label":"Opt out or terminate in writing","applies_to":"Any RealVNC Connect subscription under the End User Licence Agreement, including Enterprise subscriptions sold through RealVNC Sales","who":"The customer who holds the subscription","method":"email","start_url":null,"steps":[{"do":"To stop renewal, email an opt-out request to shop@realvnc.com (or turn off auto-renew on the website) at least 30 days before the subscription ends","expect":null},{"do":"To end the subscription early, give RealVNC 30 days' written notice","expect":null}],"confirm_by":null,"effective":"An opt-out stops the next 12-month renewal; an early termination ends the subscription 30 days after written notice","notice":"30 days before the end of the subscription to stop renewal; 30 days' written notice to terminate early","refund":"No refund for any unexpired part of the subscription","fees":"Fees still outstanding on the termination date become due immediately","source_ids":["s25","s26","s27","s28","s29","s30","s7"]}],"pay_less":[{"type":"downgrade","what":"Move to a lower tier if your devices and active connections fit its limits; you may need to remove devices or users first. Annual plans can have a lock-in that stops an immediate downgrade, and one help article says plan changes go through Customer Support","evidence":"documented","source_ids":["s6","s37","s34"]},{"type":"seat_reduction","what":"Reduce the number of concurrent sessions when you renew: within 28 days of the renewal date, open Billing, choose Renew Now and pick fewer connections","evidence":"documented","source_ids":["s33"]}],"export":[],"after_cancel":{"access_until":"The end of the paid subscription year. Remote access stops as soon as it expires","data_kept":null,"you_lose":["Remote access once the subscription has expired","Computers joined to a cancelled team become inaccessible","If you renew more than 28 days after expiry, you have to start again and re-join your RealVNC Servers to your team"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Check the team picker first: each subscription is a separate team with its own Billing page","Business customers can't turn off auto-renew in the last 30 days before renewal","RealVNC emails a reminder before it takes the renewal payment","A default payment method can't be removed until auto-renew is off","After termination, the EULA requires deleting the RealVNC software from your devices","If the subscription has expired, the Renew button on the Billing page restores it; contact support if it is missing"]},"sources":[{"id":"s1","url":"https://www.realvnc.com/en/connect/pricing/","title":"RealVNC Connect pricing","publisher":"vendor","quote":"Our subscriptions are 12-month commitments, billed annually. It isn't possible to pay on a monthly basis.","supports":"the 12-month term and that billing is annual only"},{"id":"s2","url":"https://www.realvnc.com/en/connect/pricing/","title":"RealVNC Connect pricing","publisher":"vendor","quote":"By default, RealVNC Connect subscriptions are set to renew automatically.","supports":"auto-renew is on by default"},{"id":"s3","url":"https://www.realvnc.com/en/connect/pricing/","title":"RealVNC Connect pricing","publisher":"vendor","quote":"please turn off auto-renew on the Billing page of the RealVNC Connect Portal.","supports":"the step that stops renewal"},{"id":"s4","url":"https://help.realvnc.com/hc/en-us/articles/360024258092-Making-changes-to-your-RealVNC-Connect-subscription","title":"Making changes to your RealVNC Connect subscription","publisher":"vendor","quote":"The Billing page can be accessed using the person/profile icon at the top right of the portal after logging in.","supports":"where to find the Billing page"},{"id":"s5","url":"https://help.realvnc.com/hc/en-us/articles/360024258092-Making-changes-to-your-RealVNC-Connect-subscription","title":"Making changes to your RealVNC Connect subscription","publisher":"vendor","quote":"Only users with the Admin or Owner role can change the subscription tier.","supports":"who can change the tier"},{"id":"s6","url":"https://help.realvnc.com/hc/en-us/articles/360024258092-Making-changes-to-your-RealVNC-Connect-subscription","title":"Making changes to your RealVNC Connect subscription","publisher":"vendor","quote":"Some subscriptions may have billing lock-in periods (e.g., annual plans) that prevent immediate downgrading.","supports":"the downgrade lock-in"},{"id":"s7","url":"https://help.realvnc.com/hc/en-us/articles/360024258092-Making-changes-to-your-RealVNC-Connect-subscription","title":"Making changes to your RealVNC Connect subscription","publisher":"vendor","quote":"Enterprise upgrades cannot be completed via self-service.","supports":"Enterprise changes go through sales"},{"id":"s8","url":"https://help.realvnc.com/hc/en-us/articles/360002317697-How-long-does-a-subscription-last","title":"How long does a subscription last?","publisher":"vendor","quote":"Personal usage customers can disable auto-renew at any time.","supports":"personal customers can turn off renewal at any time"},{"id":"s9","url":"https://help.realvnc.com/hc/en-us/articles/360002317697-How-long-does-a-subscription-last","title":"How long does a subscription last?","publisher":"vendor","quote":"If you are a Business usage customer, you can disable auto-renew up to 30 days before your renewal date","supports":"the business notice window"},{"id":"s10","url":"https://help.realvnc.com/hc/en-us/articles/360002317737-What-happens-if-I-don-t-renew","title":"What happens if I don't renew?","publisher":"vendor","quote":"Remote access will stop as soon as your subscription expires.","supports":"when access ends"},{"id":"s11","url":"https://help.realvnc.com/hc/en-us/articles/360002317737-What-happens-if-I-don-t-renew","title":"What happens if I don't renew?","publisher":"vendor","quote":"Providing you renew within a further 28 days, we’ll restore your team and connectivity will be restored automatically.","supports":"the 28-day restore window after expiry"},{"id":"s12","url":"https://help.realvnc.com/hc/en-us/articles/360002369577-Service-Cancellation-Reactivation","title":"Service Cancellation / Reactivation","publisher":"vendor","quote":"If your subscription is cancelled, computers joined to the cancelled team will be inaccessible.","supports":"what cancelling does to computers"},{"id":"s13","url":"https://www.realvnc.com/en/legal/","title":"RealVNC legal: purchasing terms and refunds","publisher":"vendor","quote":"All other refunds will be given at the discretion of the Company Management.","supports":"refunds outside the withdrawal right are discretionary"},{"id":"s14","url":"https://www.realvnc.com/en/legal/","title":"RealVNC legal: purchasing terms and refunds","publisher":"vendor","quote":"This applies to all products except for software which has been downloaded.","supports":"the withdrawal right does not cover downloaded software"},{"id":"s15","url":"https://www.realvnc.com/en/legal/","title":"RealVNC legal: purchasing terms and refunds","publisher":"vendor","quote":"reserves the right to add late payment and interest charges to the balance of any outstanding accounts.","supports":"late payment charges"},{"id":"s16","url":"https://help.realvnc.com/hc/en-us/articles/360029659412-Invoice-and-Payment-queries","title":"Invoice and Payment queries","publisher":"vendor","quote":"You won't receive an invoice from RealVNC.","supports":"reseller purchases are not invoiced by RealVNC"},{"id":"s17","url":"https://help.realvnc.com/hc/en-us/articles/360029659412-Invoice-and-Payment-queries","title":"Invoice and Payment queries","publisher":"vendor","quote":"Please discuss invoicing and payments with your reseller.","supports":"the reseller route"},{"id":"s18","url":"https://help.realvnc.com/hc/en-us/articles/360006978311-Can-I-get-a-refund","title":"Can I get a refund?","publisher":"vendor","quote":"You may be entitled to a refund in certain circumstances.","supports":"refunds are not automatic; see the purchasing terms"},{"id":"s19","url":"https://help.realvnc.com/hc/en-us/articles/360002317737-What-happens-if-I-don-t-renew","title":"What happens if I don't renew?","publisher":"vendor","quote":"If you renew after 28 days past your subscription's expiry date, you’ll have to start again","supports":"after 28 days the team must be rebuilt"},{"id":"s20","url":"https://help.realvnc.com/hc/en-us/articles/360002369577-Service-Cancellation-Reactivation","title":"Service Cancellation / Reactivation","publisher":"vendor","quote":"If you don't see the Renew button on the Billing page, please contact support.","supports":"reactivating through the Billing page"},{"id":"s21","url":"https://help.realvnc.com/hc/en-us/articles/360024261492-How-do-I-renew-my-subscription","title":"How do I renew my subscription?","publisher":"vendor","quote":"you can disable auto-renew up to 30 days before your renewal date","supports":"the 30-day cutoff for business customers"},{"id":"s22","url":"https://help.realvnc.com/hc/en-us/articles/360002317697-How-long-does-a-subscription-last","title":"How long does a subscription last?","publisher":"vendor","quote":"by clicking Disable auto-renew on the Billing page of the RealVNC Connect portal.","supports":"the Disable auto-renew button"},{"id":"s23","url":"https://help.realvnc.com/hc/en-us/articles/360024261492-How-do-I-renew-my-subscription","title":"How do I renew my subscription?","publisher":"vendor","quote":"We'll remind you by email in plenty of time that your subscription will be renewed and that we're going to take payment.","supports":"renewal reminder email"},{"id":"s24","url":"https://help.realvnc.com/hc/en-us/articles/360024261492-How-do-I-renew-my-subscription","title":"How do I renew my subscription?","publisher":"vendor","quote":"please ensure you are managing the right subscription using the team picker.","supports":"choose the right team first"},{"id":"s25","url":"https://www.realvnc.com/wp-content/uploads/2025/05/RealVNC-End-User-Licensing-Agreement-08.05.2025.pdf","title":"RealVNC End User Licence Agreement (8 May 2025)","publisher":"vendor","quote":"The Subscription will automatically renew for an additional term of twelve months","supports":"automatic yearly renewal"},{"id":"s26","url":"https://www.realvnc.com/wp-content/uploads/2025/05/RealVNC-End-User-Licensing-Agreement-08.05.2025.pdf","title":"RealVNC End User Licence Agreement (8 May 2025)","publisher":"vendor","quote":"submitting to us an opt out request to shop@realvnc.com","supports":"opting out of renewal by email"},{"id":"s27","url":"https://www.realvnc.com/wp-content/uploads/2025/05/RealVNC-End-User-Licensing-Agreement-08.05.2025.pdf","title":"RealVNC End User Licence Agreement (8 May 2025)","publisher":"vendor","quote":"not later than 30 days before the end of your Subscription","supports":"the opt-out deadline in the EULA"},{"id":"s28","url":"https://www.realvnc.com/wp-content/uploads/2025/05/RealVNC-End-User-Licensing-Agreement-08.05.2025.pdf","title":"RealVNC End User Licence Agreement (8 May 2025)","publisher":"vendor","quote":"You may terminate your Subscription and this Agreement at any time during the Subscription period","supports":"terminating mid-term"},{"id":"s29","url":"https://www.realvnc.com/wp-content/uploads/2025/05/RealVNC-End-User-Licensing-Agreement-08.05.2025.pdf","title":"RealVNC End User Licence Agreement (8 May 2025)","publisher":"vendor","quote":"shall not entitle you to any refund for any unexpired portion of your Subscription period","supports":"no refund for the unused term"},{"id":"s30","url":"https://www.realvnc.com/wp-content/uploads/2025/05/RealVNC-End-User-Licensing-Agreement-08.05.2025.pdf","title":"RealVNC End User Licence Agreement (8 May 2025)","publisher":"vendor","quote":"all Subscription Fees which are outstanding on the date of termination shall become immediately due and payable","supports":"outstanding fees fall due on termination"},{"id":"s31","url":"https://www.realvnc.com/wp-content/uploads/2025/05/RealVNC-End-User-Licensing-Agreement-08.05.2025.pdf","title":"RealVNC End User Licence Agreement (8 May 2025)","publisher":"vendor","quote":"notwithstanding any payment you may have made to the Reseller","supports":"reseller customers can still owe RealVNC if the reseller doesn't pay"},{"id":"s32","url":"https://help.realvnc.com/hc/en-us/articles/360029659412-Invoice-and-Payment-queries","title":"Invoice and Payment queries","publisher":"vendor","quote":"Your reseller will contact you before your subscription expires to discuss your renewal.","supports":"resellers handle renewals"},{"id":"s33","url":"https://help.realvnc.com/hc/en-us/articles/37466824126237-Reducing-the-Number-of-Concurrent-Sessions-within-in-your-RealVNC-Subscription","title":"Reducing the Number of Concurrent Sessions","publisher":"vendor","quote":"You will only be able to reduce the number of sessions if you are within 28 days of your renewal date.","supports":"when sessions can be reduced"},{"id":"s34","url":"https://help.realvnc.com/hc/en-us/articles/37466824126237-Reducing-the-Number-of-Concurrent-Sessions-within-in-your-RealVNC-Subscription","title":"Reducing the Number of Concurrent Sessions","publisher":"vendor","quote":"Please note that you cannot change product plans via the portal.","supports":"plan changes go through Customer Support"},{"id":"s35","url":"https://www.realvnc.com/en/legal/","title":"RealVNC legal: purchasing terms and refunds","publisher":"vendor","quote":"withdraw from the purchase within fourteen working days of the day after the date the item is delivered","supports":"the consumer withdrawal right"},{"id":"s36","url":"https://help.realvnc.com/hc/en-us/articles/360002282158-Managing-billing-details-on-your-account","title":"Managing billing details on your account","publisher":"vendor","quote":"you will need to disable auto-renew for your subscription before you can remove it","supports":"a default payment method can't be removed until auto-renew is off"},{"id":"s37","url":"https://help.realvnc.com/hc/en-us/articles/360024258092-Making-changes-to-your-RealVNC-Connect-subscription","title":"Making changes to your RealVNC Connect subscription","publisher":"vendor","quote":"You may need to remove devices or users before switching.","supports":"removing devices or users before a downgrade"},{"id":"s38","url":"https://www.realvnc.com/wp-content/uploads/2025/05/RealVNC-End-User-Licensing-Agreement-08.05.2025.pdf","title":"RealVNC End User Licence Agreement (8 May 2025)","publisher":"vendor","quote":"shall irretrievably delete the Software from all Customer Devices","supports":"deleting the software after termination"},{"id":"s39","url":"https://help.realvnc.com/hc/en-us/articles/360002282158-Managing-billing-details-on-your-account","title":"Managing billing details on your account","publisher":"vendor","quote":"only the Owner of the account or an Administrator","supports":"who can change billing details"}],"verification":{"level":"docs","checked_on":"2026-10-08","by":"stackcut-research","unverified":["How RealVNC confirms that auto-renew is off, such as an email or a status on the Billing page, isn't documented","Personal customers' deadline differs: the help center says they can turn off auto-renew at any time, while the EULA asks for 30 days before the subscription ends","How long RealVNC keeps account data after a subscription ends isn't in the help center or the EULA, which points to a separate Data Processing Addendum","The help center doesn't say how to stop renewal on a reseller subscription beyond dealing with the reseller","Whether Enterprise contracts negotiated with Sales change the EULA's renewal and notice terms isn't stated publicly"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Re-read every cited page; RealVNC's site blocks automated quote checks, so all quotes were confirmed by reading the pages directly","Added the End User Licence Agreement: automatic 12-month renewal, opt-out by website or shop@realvnc.com at least 30 days before the end, early termination on 30 days' written notice, no refund for the unused term","Replaced the Enterprise route, which rested on a quote about upgrades, with a written opt-out and termination route from the EULA","Who can cancel is now the Owner or an Administrator; added the Disable auto-renew button and the team picker step","Added the 14-working-day consumer withdrawal right, the reseller renewal contact, and session reductions within 28 days of renewal","Noted that the help center and EULA differ on personal customers' deadline, and that one article says plan changes go through Customer Support"]}},"delete_account":{"url":"https://manage.realvnc.com/en/close_account","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/realvnc","json":"https://stackcut.io/exits/realvnc.json","evidence":{"packet_revision":"1cb80cdfbb3b7120ca9cf527da36e9861fb56206cf04b951a706c1ba5109d24e","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"realvnc--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"realvnc--reseller-or-partner--r2","channel":"reseller_or_partner","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"realvnc--sales-contract--r3","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"rebrandly","name":"Rebrandly","category":"marketing_sales","website":"https://www.rebrandly.com","domains":["rebrandly.com","rebrand.ly"],"summary":"Cancel in Settings, Subscription & Usage, Cancel subscription: auto-renewal stops and the account drops to the Free plan on the renewal date. Domains bought through Rebrandly and add-ons renew separately, so cancel those too. Monthly fees are never refunded; Enterprise plans go through your account manager.","routes":[{"channel":"direct_web","label":"Paid plan","applies_to":"Paid non-Enterprise plans (such as Essentials, Professional and Growth), monthly or annual, billed by Rebrandly","who":"The account holder, signed in (the help center doesn't name a required role)","method":"self_serve","start_url":null,"steps":[{"do":"Click the profile icon, then Settings","expect":"Subscription & Usage"},{"do":"Click Subscription & Usage in the navigation panel","expect":"Cancel subscription"},{"do":"Click Cancel subscription","expect":null},{"do":"If you bought a domain through Rebrandly or have add-ons, cancel those separately (see the next route)","expect":null}],"confirm_by":null,"effective":"Auto-renewal turns off; paid features stay until the end of the current billing period, then the account switches to the Free plan on the renewal date","notice":"None stated for the dashboard; cancel before the renewal date. The Terms also accept thirty (30) days' written notice, sent to legal@rebrandly.com, instead of turning off auto-renewal","refund":"Monthly fees are non-refundable. Annual plans get a full refund only if requested within 30 calendar days of purchase or renewal, with no meaningful use in that period and no earlier free trial; after that, no full or partial refund","fees":"Per the Terms, cancelling before the Anniversary Date brings no refund and any unpaid Subscription Fees become due immediately","source_ids":["s1","s2","s3","s4","s6","s7","s8","s9","s10","s18","s20","s21","s40"]},{"channel":"direct_web","label":"Domains and add-ons","applies_to":"Domains bought through Rebrandly and add-on bundles, which are billed separately from the plan","who":"The account holder, signed in","method":"self_serve","start_url":null,"steps":[{"do":"For a domain: click Domains, then Manage next to the domain, then Configuration and Autorenew","expect":"Turn off autorenew for this domain"},{"do":"Click Turn off autorenew for this domain; repeat for each domain","expect":null},{"do":"For an add-on: click the profile icon, Settings, Subscription & Usage, then Manage bundles","expect":null},{"do":"Click the Trash icon next to the add-on to remove it","expect":null}],"confirm_by":"For a domain, Rebrandly emails you before the domain's expiration date in case you decide to renew it","effective":"Domain: access is revoked after the billing cycle ends, and links on the domain stop working once it is detached and DNS updates. Add-on: you keep it through the end of the current term","notice":"Domains renew yearly and are billed 10 months after purchase (about 30 days before the renewal date), so turn off autorenew before then","refund":"Domain purchase fees are non-refundable; domain renewals are refundable for 20 days after the charge; cancelled add-ons are not refunded","fees":null,"source_ids":["s4","s11","s12","s13","s14","s15","s16","s17","s22","s23","s24","s25","s41"]},{"channel":"sales_contract","applies_to":"Enterprise plans","who":"The customer's admin, with the Rebrandly account manager","method":"contact_sales","start_url":null,"steps":[{"do":"Contact your Rebrandly account manager to discuss renewal terms and end the subscription","expect":null},{"do":"Send written notice of cancellation to legal@rebrandly.com; the Terms call for thirty (30) days' written notice","expect":null}],"confirm_by":null,"effective":null,"notice":"The subscription renews automatically at the end of its term (the Anniversary Date shown at purchase, in the dashboard or in the order form); the Terms require thirty (30) days' written notice, sent to legal@rebrandly.com, or turning off auto-renewal in the Dashboard","refund":"Per the Terms, no refund when you cancel before the Anniversary Date","fees":"Per the Terms, all unpaid Subscription Fees become immediately due and payable when you cancel before the Anniversary Date","source_ids":["s5","s18","s19","s20","s40"]}],"pay_less":[{"type":"free_plan","what":"Cancelling moves you to the Free plan on the renewal date: 10 links and 10 QR codes a month, one custom domain plus a free Rebrand.ly domain, and unlimited clicks and scans","evidence":"documented","source_ids":["s1","s28","s29"]},{"type":"downgrade","what":"Move to a cheaper paid plan in Subscription & Usage; downgrades take effect at the next renewal date and you keep the current plan until then","evidence":"documented","source_ids":["s30"]},{"type":"annual_billing","what":"Paying annually saves up to 31% on the standard plans","evidence":"documented","source_ids":["s31"]}],"export":[{"data":"Click analytics (link clicks, with the fields and filters you choose)","how":"Click Analytics, then Exports, then New export; choose On demand or Scheduled, set the workspace, date range and filters, pick the fields, then click Create","format":"CSV (aggregate statistics can only be saved as PDF)","limits":"Every paid plan has a monthly export limit, and each run of a scheduled export counts toward it","source_ids":["s32","s33","s34","s35"]}],"after_cancel":{"access_until":"The renewal date (end of the current billing period); after that the account is on the Free plan","data_kept":"The account and links stay on the Free plan: workspaces and domains over its allowance become locked, and their links are locked but keep redirecting. Permanently removing your data is a separate request to support. If a renewal isn't cancelled or paid, the Terms let Rebrandly delete link and dashboard data without notice","you_lose":["Creating new links in workspaces or on custom domains over the Free plan's allowance (they become locked)","Paid features and limits, such as more links a month and extra workspaces","Your current plan, if it is no longer on the pricing page: you can't return to it later","Links on a cancelled Rebrandly-bought domain, once the domain is detached and DNS updates"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancelling the plan does not cancel domains bought through Rebrandly or add-ons: turn off each domain's autorenew and remove add-ons under Manage bundles","Domain renewals are charged about 30 days before the renewal date","Upgrading or keeping the plan from Subscription & Usage cancels a scheduled downgrade","Permanently deleting (anonymizing) your data is a separate request to support and ends use of the account","Bought through an authorized reseller, distributor or marketplace? The Terms say that party collects the fees, and they give no separate cancel process, so contact whoever bills you"]},"sources":[{"id":"s1","url":"https://support.rebrandly.com/en/articles/469717-how-do-i-cancel-my-subscription-and-move-to-the-free-plan","title":"How do I cancel my subscription and move to the free plan?","publisher":"vendor","quote":"Canceling your account subscription will turn off the auto-renewal for your paid plan, and your account will downgrade to the free plan on your renewal date.","supports":"what cancelling does and when"},{"id":"s2","url":"https://support.rebrandly.com/en/articles/469717-how-do-i-cancel-my-subscription-and-move-to-the-free-plan","title":"How do I cancel my subscription and move to the free plan?","publisher":"vendor","quote":"Click Subscription & Usage in the navigation panel.","supports":"where the cancel option is"},{"id":"s3","url":"https://support.rebrandly.com/en/articles/469717-how-do-i-cancel-my-subscription-and-move-to-the-free-plan","title":"How do I cancel my subscription and move to the free plan?","publisher":"vendor","quote":"you can continue to use the features of your paid plan until the end of the current billing period, after which your account will automatically switch to the Free plan","supports":"when access to paid features ends"},{"id":"s4","url":"https://support.rebrandly.com/en/articles/469717-how-do-i-cancel-my-subscription-and-move-to-the-free-plan","title":"How do I cancel my subscription and move to the free plan?","publisher":"vendor","quote":"Domain subscriptions are billed separately and have to be canceled separately.","supports":"domains are cancelled separately"},{"id":"s5","url":"https://support.rebrandly.com/en/articles/469712-can-i-subscribe-without-an-automatic-renewal","title":"Can I subscribe without an automatic renewal?","publisher":"vendor","quote":"For Enterprise plans, you will need to contact your account manager to discuss renewal terms.","supports":"the Enterprise route"},{"id":"s6","url":"https://support.rebrandly.com/en/articles/650644-does-rebrandly-offer-refunds","title":"Does Rebrandly offer refunds?","publisher":"vendor","quote":"Monthly subscription fees are non-refundable.","supports":"no refunds on monthly plans"},{"id":"s7","url":"https://support.rebrandly.com/en/articles/650644-does-rebrandly-offer-refunds","title":"Does Rebrandly offer refunds?","publisher":"vendor","quote":"Annual subscriptions are eligible for a full refund within 30 calendar days of the initial purchase date or renewal date, provided that all of the following conditions are met","supports":"the annual refund window"},{"id":"s8","url":"https://support.rebrandly.com/en/articles/650644-does-rebrandly-offer-refunds","title":"Does Rebrandly offer refunds?","publisher":"vendor","quote":"The account has made no meaningful use of the Service during the 30-day period.","supports":"the no-use condition for annual refunds"},{"id":"s9","url":"https://support.rebrandly.com/en/articles/650644-does-rebrandly-offer-refunds","title":"Does Rebrandly offer refunds?","publisher":"vendor","quote":"The account has not previously completed a free trial of the Service.","supports":"the no-earlier-trial condition for annual refunds"},{"id":"s10","url":"https://support.rebrandly.com/en/articles/650644-does-rebrandly-offer-refunds","title":"Does Rebrandly offer refunds?","publisher":"vendor","quote":"annual subscription fees are non-refundable, and no full or partial refunds will be provided for cancellations, downgrades, or unused portions of the subscription term","supports":"no refunds after the 30-day window"},{"id":"s11","url":"https://support.rebrandly.com/en/articles/650644-does-rebrandly-offer-refunds","title":"Does Rebrandly offer refunds?","publisher":"vendor","quote":"If you cancel a plan, add-on, or domain before the renewal date, you'll keep access through the end of the current subscription term and billing cycle.","supports":"access continues to the end of the term for plans, add-ons and domains"},{"id":"s12","url":"https://support.rebrandly.com/en/articles/650644-does-rebrandly-offer-refunds","title":"Does Rebrandly offer refunds?","publisher":"vendor","quote":"Domain renewals are refundable for 20 days after the charge goes through.","supports":"the domain renewal refund window"},{"id":"s13","url":"https://support.rebrandly.com/en/articles/650644-does-rebrandly-offer-refunds","title":"Does Rebrandly offer refunds?","publisher":"vendor","quote":"Domain purchase fees are non-refundable.","supports":"no refunds on domain purchases"},{"id":"s14","url":"https://support.rebrandly.com/en/articles/650644-does-rebrandly-offer-refunds","title":"Does Rebrandly offer refunds?","publisher":"vendor","quote":"As a third-party reseller, we charge you approximately 30 days before the renewal date.","supports":"when domain renewals are charged"},{"id":"s15","url":"https://support.rebrandly.com/en/articles/469732-how-do-i-cancel-my-domain-renewal","title":"How do I cancel my domain renewal?","publisher":"vendor","quote":"When you buy a domain through Rebrandly, it will automatically renew annually, and we will bill you 10 months after your initial purchase.","supports":"domain renewal timing"},{"id":"s16","url":"https://support.rebrandly.com/en/articles/469732-how-do-i-cancel-my-domain-renewal","title":"How do I cancel my domain renewal?","publisher":"vendor","quote":"Click Turn off autorenew for this domain.","supports":"the domain cancel step"},{"id":"s17","url":"https://support.rebrandly.com/en/articles/469732-how-do-i-cancel-my-domain-renewal","title":"How do I cancel my domain renewal?","publisher":"vendor","quote":"Links using this domain will stop working once the domain is detached from your account and the DNS is updated.","supports":"what happens to links on a cancelled domain"},{"id":"s18","url":"https://www.rebrandly.com/terms-conditions","title":"Rebrandly Terms of Use","publisher":"vendor","quote":"you may cancel your User Subscription to a Service by providing thirty (30) days' written notice to Rebrandly or by turning off auto-renewal in your Dashboard","supports":"the two ways to cancel under the Terms, and the 30-day written notice"},{"id":"s19","url":"https://www.rebrandly.com/terms-conditions","title":"Rebrandly Terms of Use","publisher":"vendor","quote":"Your User Subscription will automatically renew at the end of your subscription (as identified at the time of purchase, in your dashboard or in the relevant order form)","supports":"auto-renewal and where the term end is shown"},{"id":"s20","url":"https://www.rebrandly.com/terms-conditions","title":"Rebrandly Terms of Use","publisher":"vendor","quote":"If you cancel a Service prior to the Anniversary Date, you will not be entitled to any refund and all unpaid Subscription Fees shall become immediately due and payable.","supports":"fees owed when cancelling mid-term"},{"id":"s21","url":"https://support.rebrandly.com/en/articles/469712-can-i-subscribe-without-an-automatic-renewal","title":"Can I subscribe without an automatic renewal?","publisher":"vendor","quote":"With any non-Enterprise plan, you can cancel your account immediately after upgrading to prevent the auto-renewal.","supports":"self-serve cancelling covers non-Enterprise plans"},{"id":"s22","url":"https://support.rebrandly.com/en/articles/469730-how-do-i-cancel-or-change-my-subscription-to-an-add-on","title":"How do I cancel or change my subscription to an add-on?","publisher":"vendor","quote":"Click Manage bundles.","supports":"where add-ons are managed"},{"id":"s23","url":"https://support.rebrandly.com/en/articles/469730-how-do-i-cancel-or-change-my-subscription-to-an-add-on","title":"How do I cancel or change my subscription to an add-on?","publisher":"vendor","quote":"Click the Trash icon to remove the add-on.","supports":"removing an add-on"},{"id":"s24","url":"https://support.rebrandly.com/en/articles/469732-how-do-i-cancel-my-domain-renewal","title":"How do I cancel my domain renewal?","publisher":"vendor","quote":"We'll send you an email prior to your domain's expiration date in case you decide to renew it.","supports":"the email before a cancelled domain expires"},{"id":"s25","url":"https://support.rebrandly.com/en/articles/469732-how-do-i-cancel-my-domain-renewal","title":"How do I cancel my domain renewal?","publisher":"vendor","quote":"Your access to the domain will be revoked after the billing cycle ends.","supports":"when a cancelled domain ends"},{"id":"s26","url":"https://support.rebrandly.com/en/articles/469715-what-happens-to-my-account-limits-and-features-when-i-cancel-my-subscription","title":"What happens to my account limits and features when I cancel my subscription?","publisher":"vendor","quote":"Locked workspaces cannot be used to create new links","supports":"what you lose on the Free plan"},{"id":"s27","url":"https://support.rebrandly.com/en/articles/469715-what-happens-to-my-account-limits-and-features-when-i-cancel-my-subscription","title":"What happens to my account limits and features when I cancel my subscription?","publisher":"vendor","quote":"Links become locked if their parent workspace or custom domain is locked","supports":"links in locked workspaces or domains"},{"id":"s28","url":"https://www.rebrandly.com/pricing","title":"Rebrandly pricing","publisher":"vendor","quote":"10 Links/Mo 10 QR Codes/Mo 1 Custom Domain (Yourbrand.bio) 1 Free Domain (Rebrand.ly)","supports":"the Free plan's allowances"},{"id":"s29","url":"https://www.rebrandly.com/pricing","title":"Rebrandly pricing","publisher":"vendor","quote":"Unlimited Clicks & QR Code Scans","supports":"the Free plan keeps unlimited clicks"},{"id":"s30","url":"https://support.rebrandly.com/en/articles/469716-can-i-upgrade-or-downgrade-my-plan-before-my-subscription-renewal","title":"Can I upgrade or downgrade my plan before my subscription renewal?","publisher":"vendor","quote":"Downgrades take effect at your next renewal date","supports":"when a downgrade applies"},{"id":"s31","url":"https://www.rebrandly.com/pricing","title":"Rebrandly pricing","publisher":"vendor","quote":"Save up to 31%","supports":"annual billing savings"},{"id":"s32","url":"https://support.rebrandly.com/en/articles/469641-how-do-i-build-an-export","title":"How do I build an export?","publisher":"vendor","quote":"With an analytics export, you can download a CSV file with the data you choose and the filters you apply","supports":"what the export contains, and the format"},{"id":"s33","url":"https://support.rebrandly.com/en/articles/469641-how-do-i-build-an-export","title":"How do I build an export?","publisher":"vendor","quote":"Click New export.","supports":"the export step"},{"id":"s34","url":"https://support.rebrandly.com/en/articles/469641-how-do-i-build-an-export","title":"How do I build an export?","publisher":"vendor","quote":"Every paid plan includes a monthly limit for exports.","supports":"the export limit"},{"id":"s35","url":"https://support.rebrandly.com/en/articles/469642-can-i-export-analytics-data-as-a-csv-file","title":"Can I export analytics data as a CSV file?","publisher":"vendor","quote":"However, if you're using aggregate statistics, you can only save them as PDFs.","supports":"aggregate statistics export as PDF only"},{"id":"s36","url":"https://support.rebrandly.com/en/articles/469718-how-do-i-remove-and-anonymize-my-rebrandly-data","title":"How do I remove and anonymize my Rebrandly data?","publisher":"vendor","quote":"Once your data is anonymized, you will no longer be able to use your Rebrandly account.","supports":"deleting data is separate from cancelling and ends use"},{"id":"s37","url":"https://www.rebrandly.com/terms-conditions","title":"Rebrandly Terms of Use","publisher":"vendor","quote":"Rebrandly may delete any data that you have provided in your links and dashboard without notice in such circumstances.","supports":"data may be deleted if a renewal is neither cancelled nor paid"},{"id":"s38","url":"https://support.rebrandly.com/en/articles/669737-how-do-i-keep-or-upgrade-my-plan-if-i-ve-started-a-cancellation-or-downgrade","title":"How do I keep or upgrade my plan if I've started a cancellation or downgrade?","publisher":"vendor","quote":"To upgrade or cancel your downgrade, go to the Subscription & Usage page in Settings.","supports":"undoing a scheduled cancellation"},{"id":"s39","url":"https://support.rebrandly.com/en/articles/469717-how-do-i-cancel-my-subscription-and-move-to-the-free-plan","title":"How do I cancel my subscription and move to the free plan?","publisher":"vendor","quote":"If you are on a plan that is no longer available, you will not be able to return to it later.","supports":"discontinued plans can't be regained"},{"id":"s40","url":"https://www.rebrandly.com/terms-conditions","title":"Rebrandly Terms of Use","publisher":"vendor","quote":"All notices to Rebrandly under these Terms of Use must be in writing and sent to legal@rebrandly.com.","supports":"where written notice must be sent"},{"id":"s41","url":"https://support.rebrandly.com/en/articles/469730-how-do-i-cancel-or-change-my-subscription-to-an-add-on","title":"How do I cancel or change my subscription to an add-on?","publisher":"vendor","quote":"Per our Terms of Use, Rebrandly does not offer refunds.","supports":"cancelled add-ons are not refunded"},{"id":"s42","url":"https://www.rebrandly.com/terms-conditions","title":"Rebrandly Terms of Use","publisher":"vendor","quote":"To the extent that you have purchased the Services via an Rebrandly authorized reseller, distributor, marketplace, third party or managed service provider","supports":"subscriptions can be bought through resellers or marketplaces"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["No confirmation screen or email for cancelling the plan is documented, and whether the flow asks for a reason or shows an offer isn't described","Which team role may cancel is not stated","Exporting the list of links themselves (not click analytics) is not documented","No help page says Rebrandly's mobile app sells subscriptions through Apple or Google, so no app-store route is given","How long data is kept after cancelling is not stated beyond the Free-plan locking rules","How customers who bought through a reseller or marketplace cancel is not documented (the Terms only say the reseller collects the fees)"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Domains and add-ons: confirmed cancelled add-ons are not refunded (s41) and removed that gap from unverified","Added a tip on reseller or marketplace purchases from the Terms' Channel Sales clause (s42)","Checked the Subscription & Usage cancel path, Free plan on the renewal date, 30-day written notice to legal@rebrandly.com, refund rules, domain autorenew and CSV exports against official pages"]}},"stackcut":{"vendor_id":"rebrandly","name":"Rebrandly","recipes":[{"id":"replace-rebrandly","title":"Link management","best_year_one_net":58}]},"page":"https://stackcut.io/cancel/rebrandly","json":"https://stackcut.io/exits/rebrandly.json","evidence":{"packet_revision":"f46ed26fb37a0982ec183806437d3b1adcc6405ec5faeaea19b7e3407c606386","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"rebrandly--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"rebrandly--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"rebrandly--sales-contract--r3","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"render","name":"Render","category":"developer_tools","website":"https://render.com","domains":["render.com","onrender.com"],"summary":"An Admin opens the workspace dropdown, Billing, Update Plan, and chooses Hobby (no monthly fee); the change is immediate. Compute is billed by the second, so also turn off or delete paid services. Render bills monthly in arrears, so a final invoice for accrued charges follows.","routes":[{"channel":"direct_web","label":"Downgrade to Hobby and stop services","applies_to":"Pro and Scale workspace plans and paid compute, billed by card; each workspace is billed separately","who":"A workspace Admin (Admins have billing management; the Billing role has full access to billing settings)","method":"self_serve","start_url":"https://dashboard.render.com","steps":[{"do":"In the Render Dashboard, open the workspace dropdown in the top-left corner and select Billing","expect":"Plan"},{"do":"Under Plan, click Update Plan, then click Choose for the Hobby plan","expect":"the plan change details, including any feature reductions"},{"do":"Review the details and click Confirm","expect":null},{"do":"Export database backups and disk files you need, then turn off or delete paid services and datastores (deleting a project deletes all its environments and services)","expect":null},{"do":"Repeat for every workspace you pay for","expect":null}],"confirm_by":"The Billing page shows the workspace's current plan","effective":"The plan change takes effect immediately. Compute is prorated to the second, so a service's compute is billed only while it runs","notice":null,"refund":"No refunds for cancellation","fees":"Render bills monthly in arrears, generally at the start of each calendar month, so one more invoice covers the last period's plan, compute and metered usage. Hobby has no monthly fee, but with a card on file, bandwidth or pipeline minutes above the included amounts are still billed","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s14","s15","s18","s22","s23","s33","s35"]},{"channel":"direct_web","label":"Delete the workspace or account","applies_to":"Leaving Render entirely","who":"A workspace Admin (only Admins can delete a workspace); the account holder for the User Account","method":"self_serve","start_url":"https://dashboard.render.com/u/settings","steps":[{"do":"Export what you need first: Render says you alone are responsible for exporting your content before your account is terminated","expect":null},{"do":"As a workspace Admin, delete each workspace you no longer need (Render's docs don't describe the screens)","expect":null},{"do":"Manage your User Account from your user settings at dashboard.render.com/u/settings; to have your personal data deleted, email privacy@render.com","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"You may cancel your User Account at any time, but there are no refunds for cancellation","fees":"All accrued and unpaid charges through the effective date of the cancellation are invoiced","source_ids":["s13","s14","s15","s16","s17","s24","s25"]}],"pay_less":[{"type":"free_plan","what":"The Hobby workspace plan has no monthly fee (you pay only for usage) and allows one team member and 25 services. Each workspace also gets 750 free instance hours a month; free Postgres databases expire 30 days after creation","evidence":"documented","source_ids":["s6","s19","s20","s21"]},{"type":"downgrade","what":"Move from Scale to Pro with Update Plan on the Billing page; the change is immediate","evidence":"documented","source_ids":["s2","s3","s5"]}],"export":[{"data":"Render Postgres databases (logical backups)","how":"On the database's Recovery page, click Create export, then click the export's download link","format":"Compressed archive (.dir.tar.gz)","limits":"Dashboard exports aren't available for databases on the Free compute plan (use pg_dump from your own machine instead); exports are kept for seven days","source_ids":["s26","s27","s28","s29","s34"]},{"data":"Files on a service's persistent disk","how":"Set up SSH for the service, then transfer files with SCP","format":null,"limits":null,"source_ids":["s30"]}],"after_cancel":{"access_until":"A plan change takes effect immediately; a service stops billing once it is turned off","data_kept":"Not stated for closed workspaces. The Terms say data on Render's servers may be deleted at any time and that exporting before termination is your responsibility; the privacy policy keeps profile information and credentials for as long as you have an account","you_lose":["Higher-plan features, right away, when you downgrade (the plan change details list the reductions)","All environments and services in a deleted project","Team access beyond one member on Hobby"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Downgrading removes only the workspace fee: paid services keep billing compute until they are turned off or deleted","Render bills in arrears at the start of each month, so expect one more invoice after you stop","On Pro or Scale, the workspace fee is waived only for a month with no services (live or suspended) and no activity","A Hobby workspace with a card on file is still billed for bandwidth or pipeline minutes above the included amounts","Only Admins can delete a workspace; Admins and the Billing role can edit the payment method","Each workspace is billed separately: check every workspace you belong to","Removing a payment method triggers an immediate invoice for all usage accrued to that date, charged to that card before it is removed"]},"sources":[{"id":"s1","url":"https://render.com/docs/team-members","title":"Workspaces, Members, and Roles","publisher":"vendor","quote":"Open the workspace dropdown in the top-left corner and select Billing.","supports":"where the plan change starts"},{"id":"s2","url":"https://render.com/docs/team-members","title":"Workspaces, Members, and Roles","publisher":"vendor","quote":"Under the Plan section, click Update Plan.","supports":"Update Plan"},{"id":"s3","url":"https://render.com/docs/team-members","title":"Workspaces, Members, and Roles","publisher":"vendor","quote":"Click the Choose button for your desired plan","supports":"choosing the new plan"},{"id":"s4","url":"https://render.com/docs/team-members","title":"Workspaces, Members, and Roles","publisher":"vendor","quote":"Click Confirm.","supports":"the final confirm"},{"id":"s5","url":"https://render.com/docs/team-members","title":"Workspaces, Members, and Roles","publisher":"vendor","quote":"Your plan change takes effect immediately. You can view your workspace's current plan from the Billing page at any time.","supports":"the change is immediate, and how to confirm it"},{"id":"s6","url":"https://render.com/docs/platform-features-by-plan","title":"Platform Features by Workspace Plan","publisher":"vendor","quote":"The Hobby plan does not have a monthly fee, so you only pay for usage.","supports":"Hobby has no monthly fee"},{"id":"s7","url":"https://render.com/docs/platform-features-by-plan","title":"Platform Features by Workspace Plan","publisher":"vendor","quote":"You can change your workspace's plan from its Billing page in the Render Dashboard.","supports":"where the plan is changed"},{"id":"s8","url":"https://render.com/pricing","title":"Pricing","publisher":"vendor","quote":"Render charges for three things: your workspace plan (flat subscription), metered features like bandwidth (usage-based), and compute for your applications (usage-based).","supports":"what Render bills"},{"id":"s9","url":"https://render.com/pricing","title":"Pricing","publisher":"vendor","quote":"If you create a web service on a paid compute plan and turn it off 24 hours later, you are only billed for 24 hours of compute.","supports":"turning a service off stops compute charges"},{"id":"s10","url":"https://render.com/pricing","title":"Pricing","publisher":"vendor","quote":"If a workspace has no services (live or suspended) and no activity during a month, the workspace subscription fee for that month will be waived.","supports":"when the workspace fee is waived"},{"id":"s11","url":"https://render.com/docs/team-members","title":"Workspaces, Members, and Roles","publisher":"vendor","quote":"Has full access to the workspace's resources and organizational settings (such as member management, billing management, and secure login enforcement).","supports":"the Admin role manages billing"},{"id":"s12","url":"https://render.com/docs/team-members","title":"Workspaces, Members, and Roles","publisher":"vendor","quote":"Has full access to the workspace's billing settings, including updating payment method.","supports":"the Billing role"},{"id":"s13","url":"https://render.com/docs/team-members","title":"Workspaces, Members, and Roles","publisher":"vendor","quote":"Delete workspace 🟢 ❌ ❌ ❌ ❌","supports":"the permissions table: only Admins (first column) can delete a workspace"},{"id":"s14","url":"https://render.com/terms","title":"Terms of Service","publisher":"vendor","quote":"You may cancel your User Account at any time; however, there are no refunds for cancellation.","supports":"no refunds"},{"id":"s15","url":"https://render.com/terms","title":"Terms of Service","publisher":"vendor","quote":"on a monthly basis in arrears, generally at the beginning of each calendar month","supports":"billing in arrears"},{"id":"s16","url":"https://render.com/terms","title":"Terms of Service","publisher":"vendor","quote":"upon termination or cancellation of your User Account or this Agreement, for all accrued and unpaid charges through the effective date of such termination or cancellation.","supports":"the final invoice"},{"id":"s17","url":"https://render.com/terms","title":"Terms of Service","publisher":"vendor","quote":"You are solely responsible for exporting your User Content from the Service prior to termination of your account for any reason.","supports":"export before closing"},{"id":"s18","url":"https://render.com/docs/faq","title":"FAQ","publisher":"vendor","quote":"Yes, if you've added a payment method.","supports":"free-instance workspaces can still be billed for extra bandwidth or pipeline minutes"},{"id":"s19","url":"https://render.com/docs/platform-features-by-plan","title":"Platform Features by Workspace Plan","publisher":"vendor","quote":"Each Hobby workspace is limited to a single team member and 25 total services.","supports":"Hobby limits"},{"id":"s20","url":"https://render.com/docs/free","title":"Deploy for Free","publisher":"vendor","quote":"Render grants 750 Free instance hours to each workspace per calendar month","supports":"free instance hours"},{"id":"s21","url":"https://render.com/docs/free","title":"Deploy for Free","publisher":"vendor","quote":"Free Render Postgres databases expire 30 days after creation.","supports":"free Postgres expiry"},{"id":"s22","url":"https://render.com/docs/faq","title":"FAQ","publisher":"vendor","quote":"Render bills each workspace monthly for the items listed below.","supports":"each workspace is billed"},{"id":"s23","url":"https://render.com/docs/projects","title":"Projects and Environments","publisher":"vendor","quote":"Deleting a project deletes all of its associated environments and services.","supports":"deleting a project"},{"id":"s24","url":"https://render.com/terms","title":"Terms of Service","publisher":"vendor","quote":"You may control your User profile and how you interact with the Service by changing the settings at https://dashboard.render.com/u/settings.","supports":"where user settings are"},{"id":"s25","url":"https://render.com/privacy","title":"Privacy Policy","publisher":"vendor","quote":"submit a Valid Request for your right to access, delete, correct, or obtain a copy of your Personal Data described in this Privacy Policy by emailing us at: privacy@render.com","supports":"personal-data deletion requests go to privacy@render.com"},{"id":"s26","url":"https://render.com/docs/postgresql-backups","title":"Backup and Recovery for Render Postgres","publisher":"vendor","quote":"From your database's Recovery page, click Create export","supports":"creating a Postgres export"},{"id":"s27","url":"https://render.com/docs/postgresql-backups","title":"Backup and Recovery for Render Postgres","publisher":"vendor","quote":"Each export is provided as a compressed archive (.dir.tar.gz). Click any export's download link to save it to your local machine.","supports":"the export format and download"},{"id":"s28","url":"https://render.com/docs/postgresql-backups","title":"Backup and Recovery for Render Postgres","publisher":"vendor","quote":"Render does not create logical backups for databases on the Free compute plan.","supports":"no exports for free databases"},{"id":"s29","url":"https://render.com/docs/postgresql-backups","title":"Backup and Recovery for Render Postgres","publisher":"vendor","quote":"Render retains logical backups for seven days after creation, regardless of your workspace plan.","supports":"how long exports are kept"},{"id":"s30","url":"https://render.com/docs/disks","title":"Persistent Disks","publisher":"vendor","quote":"After you set up SSH for your service, you can transfer files using SCP","supports":"copying files off a disk"},{"id":"s31","url":"https://render.com/terms","title":"Terms of Service","publisher":"vendor","quote":"Any data, User Account history and User Account content residing on Render's servers, may be deleted, altered, moved or transferred at any time for any reason","supports":"data may be deleted"},{"id":"s32","url":"https://render.com/privacy","title":"Privacy Policy","publisher":"vendor","quote":"We retain your profile information and credentials for as long as you have an account with us.","supports":"profile data kept while the account exists"},{"id":"s33","url":"https://render.com/docs/team-members","title":"Workspaces, Members, and Roles","publisher":"vendor","quote":"Edit payment method 🟢 ❌ ❌ ❌ 🟢","supports":"the permissions table: Admins and the Billing role (last column) can edit the payment method"},{"id":"s34","url":"https://render.com/docs/postgresql-backups","title":"Backup and Recovery for Render Postgres","publisher":"vendor","quote":"Use the pg_dump utility from your local machine","supports":"Free-plan databases can be exported with pg_dump"},{"id":"s35","url":"https://render.com/terms","title":"Terms of Service","publisher":"vendor","quote":"remove a payment method from your User Account, in which case all accrued and unpaid charges for usage through the date of such request shall be invoiced and charged","supports":"removing a card triggers an invoice for usage to date"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Render's docs don't describe how to delete a workspace or a User Account, or how to suspend or delete a single service, or what those screens show","Whether suspended services, persistent disks or paid datastores keep incurring charges is not stated; only turning a service off is said to stop compute billing","Which roles can change the workspace plan is not stated explicitly (Admins have billing management; the Billing role has full access to billing settings)","How long data is kept after a workspace or account is deleted is not stated","How Enterprise contracts renew or are cancelled is not publicly documented"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["s25 re-copied so the quote shows privacy@render.com takes deletion requests","export[0].limits: Free-plan databases can still be exported with pg_dump (new s34)","tip added: removing a payment method triggers an invoice for usage to date (new s35)","routes[0].effective: per-second billing stated for compute","Still unconfirmed: workspace/account deletion screens, billing of suspended services and disks, who besides Admins can change the plan"]}},"delete_account":{"url":"https://render.com/","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"render","name":"Render","recipes":[{"id":"replace-render","title":"App hosting PaaS","best_year_one_net":190}]},"page":"https://stackcut.io/cancel/render","json":"https://stackcut.io/exits/render.json","evidence":{"packet_revision":"6c3f34bb8f6b2dbdfd8747592118318b37874b466e32f7156b52ebc9477df375","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"render--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"render--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"replicate","name":"Replicate","category":"developer_tools","website":"https://replicate.com","domains":["replicate.com"],"summary":"Replicate bills per use. To stop charges, turn off auto reload in billing settings, stop running models and delete any deployments, which bill while instances are online. The Terms also mention subscriptions, cancelled by email before renewal. Prepaid credit isn't refunded. API prediction data is removed after an hour.","routes":[{"channel":"direct_web","label":"Usage billing (arrears or prepaid credit)","applies_to":"Accounts billed for usage: paid in arrears, or prepaid credit with optional auto reload","who":"The account or organization that is billed. Runs made as an organization are billed to the organization's shared card. The billing pages don't name a role","method":"self_serve","start_url":"https://replicate.com/account/billing","steps":[{"do":"Open your account page and go to the billing settings","expect":null},{"do":"If you buy prepaid credit, edit or disable auto reload in the billing settings","expect":null},{"do":"Stop running models. If you cancel a run of an official model you may still be charged, and runs of private models and deployments are billed for the time their instances were active","expect":null},{"do":"Delete each deployment: go to Deployments, select the deployment, open Settings, then select Delete deployment. A deployment must be offline and unused for at least 15 minutes first","expect":null},{"do":"Repeat these steps in each organization you run models as, since its usage is billed to the organization's card","expect":null}],"confirm_by":null,"effective":"Turning off auto reload stops new credit purchases. With prepaid credit, new work is blocked once the balance hits zero, and any run that went over is charged to your default payment method at the end of the month. Usage billed in arrears is charged at the start of the next month","notice":null,"refund":"Purchased credit is valid for 1 year from the purchase date and is not refundable. Unused amounts are forfeited on expiration","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s13","s14","s19","s22","s23","s24","s25","s26","s27","s28","s29"]},{"channel":"direct_web","label":"Subscriptions (cancel by email)","applies_to":"Parts of the Services that the Terms describe as subscriptions. The pricing page describes pay-per-use billing only","who":"The customer on the subscription","method":"email","start_url":null,"steps":[{"do":"Email support@replicate.com to cancel the subscription","expect":null},{"do":"Send it before the renewal date. The cancellation must be received before that date","expect":null}],"confirm_by":null,"effective":"The cancellation must be received before the renewal date to avoid the charge for the next subscription period","notice":"Before the renewal date. Subscriptions renew automatically for periods of the same length as the initial subscription period","refund":null,"fees":null,"source_ids":["s8","s9","s10","s11","s29"]},{"channel":"direct_web","label":"Delete the account","applies_to":"The whole Account, including any Authorized Users' accounts","who":"The account holder","method":"self_serve","start_url":null,"steps":[{"do":"Delete your Account, as section 9.3 of the Terms describes. Replicate's public docs don't show where the delete option is","expect":null},{"do":"To have your personal information deleted, email privacy@replicate.com","expect":null},{"do":"Pay any amount that was due before termination","expect":null}],"confirm_by":null,"effective":"You may not be able to access your Account or the information inside it once it is terminated. You must immediately cease all use of the Services","notice":null,"refund":"All Prepaid Balances are non-refundable, except as required by law","fees":"Any unpaid amount that was due before termination is still owed","source_ids":["s12","s15","s16","s13","s21","s31"]}],"pay_less":[{"type":"discount_program","what":"Volume discounts for large amounts of spend, mentioned on the pricing page","evidence":"documented","source_ids":["s20"]}],"export":[{"data":"Prediction inputs, outputs, output files and logs","how":"Save your own copies. Predictions made through the API are removed after an hour by default; predictions made on the website are kept until you delete them","format":null,"limits":"No bulk export is documented. API prediction data is gone an hour after the run unless you saved it","source_ids":["s32","s33","s34"]},{"data":"The personal information Replicate keeps about you","how":"Ask for access by emailing privacy@replicate.com","format":null,"limits":null,"source_ids":["s31"]}],"after_cancel":{"access_until":"Immediately when the Terms end. The Terms describe no grace period","data_kept":"The privacy policy gives no fixed period: personal information is kept as long as needed to provide the Services, and residual copies may stay in backup systems for a limited period. Account data may be deleted","you_lose":["Access to the Account and the information or files inside it, which may be deleted","Community Models you shared, which Replicate may keep hosting after you delete your Account","Unused prepaid credit, which is not refundable","Prediction data made through the API, which is removed an hour after each run by default"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Turning off auto reload stops new credit purchases but doesn't close the account","Deployments and private models bill for all the time their instances are online: delete deployments you no longer need","A deployment can be deleted only after it has been offline and unused for at least 15 minutes","Organizations have their own shared billing: stop usage in each one","Cancelling a run of an official model can still be charged","Prepaid credit expires a year after purchase and is not refundable","A subscription cancellation must reach support before the renewal date"]},"sources":[{"id":"s1","url":"https://replicate.com/docs/billing","title":"Billing","publisher":"vendor","quote":"You can find your current usage and manage your billing settings on your account page.","supports":"where usage and billing settings are"},{"id":"s2","url":"https://replicate.com/docs/billing","title":"Billing","publisher":"vendor","quote":"at the beginning of the month we'll charge you for your usage from the previous month.","supports":"when arrears usage is charged"},{"id":"s3","url":"https://replicate.com/docs/topics/billing","title":"About billing","publisher":"vendor","quote":"For accounts that are billed via prepaid credit, you'll first purchase credit and any usage deducts from your credit balance.","supports":"how prepaid credit is used up"},{"id":"s4","url":"https://replicate.com/docs/topics/billing","title":"About billing","publisher":"vendor","quote":"Sometimes, if your usage crosses certain limits for the first time, we'll charge you early.","supports":"early charges"},{"id":"s5","url":"https://replicate.com/docs/topics/billing","title":"About billing","publisher":"vendor","quote":"If you cancel a run for an official model, you may still be charged.","supports":"cancelling a run does not stop its charge"},{"id":"s6","url":"https://replicate.com/docs/topics/billing/prepaid-credit","title":"Prepaid credit","publisher":"vendor","quote":"You can edit or disable auto reload at any time in the billing settings.","supports":"turning off auto reload"},{"id":"s7","url":"https://replicate.com/docs/topics/billing/prepaid-credit","title":"Prepaid credit","publisher":"vendor","quote":"Purchased credit is valid for 1 year from the purchase date and is not refundable.","supports":"credit expiry and refunds"},{"id":"s8","url":"https://replicate.com/terms","title":"Terms of Service","publisher":"vendor","quote":"You must cancel your Subscription before it renews in order to avoid billing of the next periodic Subscription Period","supports":"subscriptions must be cancelled before renewal"},{"id":"s9","url":"https://replicate.com/terms","title":"Terms of Service","publisher":"vendor","quote":"You may cancel the Subscription by contacting us at support@replicate.com.","supports":"the email route for subscriptions"},{"id":"s10","url":"https://replicate.com/terms","title":"Terms of Service","publisher":"vendor","quote":"Your cancellation must be received before the renewal date in order to avoid charge for the next subscription period.","supports":"the deadline for a cancellation"},{"id":"s11","url":"https://replicate.com/terms","title":"Terms of Service","publisher":"vendor","quote":"will automatically renew for successive periods of the same duration as the Initial Subscription Period","supports":"automatic renewal"},{"id":"s12","url":"https://replicate.com/terms","title":"Terms of Service","publisher":"vendor","quote":"You may terminate these Terms at any time by deleting your Account and, if applicable, your Authorized Users' Account(s).","supports":"deleting the account ends the Terms"},{"id":"s13","url":"https://replicate.com/terms","title":"Terms of Service","publisher":"vendor","quote":"All Prepaid Balances are non-refundable, except as otherwise required by law or as expressly set forth in this Agreement.","supports":"prepaid balances are not refunded"},{"id":"s14","url":"https://replicate.com/terms","title":"Terms of Service","publisher":"vendor","quote":"Upon expiration, any unused amounts will be forfeited and will not be refunded or credited to Customer.","supports":"unused prepaid amounts expire"},{"id":"s15","url":"https://replicate.com/terms","title":"Terms of Service","publisher":"vendor","quote":"you must immediately cease all use of the Services.","supports":"use stops when the Terms end"},{"id":"s16","url":"https://replicate.com/terms","title":"Terms of Service","publisher":"vendor","quote":"you may not be able to access your Account and all related information or files associated with or inside your Account","supports":"access and data after termination"},{"id":"s17","url":"https://replicate.com/terms","title":"Terms of Service","publisher":"vendor","quote":"Replicate may, but is not obligated to, retain and continue to host any Community Models you have previously shared.","supports":"Community Models after account deletion"},{"id":"s18","url":"https://replicate.com/privacy","title":"Privacy Policy","publisher":"vendor","quote":"We generally retain customer personal information for as long as necessary to provide our Services.","supports":"how long personal information is kept"},{"id":"s19","url":"https://replicate.com/pricing","title":"Pricing","publisher":"vendor","quote":"You only pay for what you use on Replicate.","supports":"pay-per-use billing"},{"id":"s20","url":"https://replicate.com/pricing","title":"Pricing","publisher":"vendor","quote":"We've also got volume discounts for large amounts of spend.","supports":"volume discounts"},{"id":"s21","url":"https://replicate.com/terms","title":"Terms of Service","publisher":"vendor","quote":"you must pay Replicate any unpaid amount that was due prior to termination.","supports":"amounts still owed at termination"},{"id":"s22","url":"https://replicate.com/docs/topics/billing","title":"About billing","publisher":"vendor","quote":"For private models and deployments, failed and canceled runs are billed for the time the instances they ran on were active, as normal.","supports":"private models and deployments bill for active instance time"},{"id":"s23","url":"https://replicate.com/docs/topics/billing/prepaid-credit","title":"Prepaid credit","publisher":"vendor","quote":"As soon as your balance hits zero, we will prevent any new work from starting","supports":"work stops when prepaid credit runs out"},{"id":"s24","url":"https://replicate.com/docs/topics/billing/prepaid-credit","title":"Prepaid credit","publisher":"vendor","quote":"In these instances, we'll automatically charge your default payment method at the end of the month","supports":"overage is charged at month end"},{"id":"s25","url":"https://replicate.com/pricing","title":"Pricing","publisher":"vendor","quote":"This means you pay for all the time instances of the model are online","supports":"private models bill while instances are online"},{"id":"s26","url":"https://replicate.com/docs/topics/deployments/delete-a-deployment","title":"Delete a deployment","publisher":"vendor","quote":"Go to Deployments and select the deployment, navigate to Settings, then select Delete deployment.","supports":"steps to delete a deployment"},{"id":"s27","url":"https://replicate.com/docs/topics/deployments/delete-a-deployment","title":"Delete a deployment","publisher":"vendor","quote":"You can only delete deployments that have been offline and unused for at least 15 minutes.","supports":"when a deployment can be deleted"},{"id":"s28","url":"https://replicate.com/docs/topics/organizations","title":"About organizations","publisher":"vendor","quote":"When you run models as the organization, it gets billed to your shared credit card instead of your personal account.","supports":"organization billing is separate"},{"id":"s29","url":"https://replicate.com/terms","title":"Terms of Service","publisher":"vendor","quote":"Some parts of the Services are billed on a subscription basis with automatically recuring payments for periodic charges.","supports":"some services are subscriptions"},{"id":"s30","url":"https://replicate.com/privacy","title":"Privacy Policy","publisher":"vendor","quote":"Residual copies of personal data may be stored in backup systems for a limited period","supports":"backup copies after deletion"},{"id":"s31","url":"https://replicate.com/privacy","title":"Privacy Policy","publisher":"vendor","quote":"You can exercise these rights by contacting Replicate at privacy@replicate.com.","supports":"how to request access to or deletion of personal information"},{"id":"s32","url":"https://replicate.com/docs/topics/predictions/data-retention","title":"Data retention","publisher":"vendor","quote":"automatically removed after an hour, by default","supports":"API prediction data is removed after an hour"},{"id":"s33","url":"https://replicate.com/docs/topics/predictions/data-retention","title":"Data retention","publisher":"vendor","quote":"Data for predictions created through the web interface is kept indefinitely.","supports":"web prediction data is kept"},{"id":"s34","url":"https://replicate.com/docs/topics/predictions/data-retention","title":"Data retention","publisher":"vendor","quote":"you must save your own copies before it is removed","supports":"save your own copies"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Replicate's public docs and Terms don't show where in the account settings an account is deleted","Replicate's billing docs don't say where to remove a payment method or whether an account-wide spending limit exists","Which plans the Terms' subscription clause covers isn't named: the pricing page describes pay-per-use billing only","No bulk export of predictions or models is documented"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Re-read the billing, prepaid credit, pricing, Terms and privacy pages; every existing quote and route fact confirmed","Added deleting deployments to the stop-charges route (Deployments, Settings, Delete deployment; offline and unused for 15 minutes first): deployments and private models bill while instances are online","Added that organizations are billed separately, that work stops when prepaid credit hits zero, and that overage is charged at month end","Start URL now points to the billing settings page","Added the export section: API prediction data is removed after an hour by default; personal data access via privacy@replicate.com","Volume discounts are on the pricing page, not an Enterprise page; backup-copy retention now has its own source"]}},"page":"https://stackcut.io/cancel/replicate","json":"https://stackcut.io/exits/replicate.json","evidence":{"packet_revision":"20db4452a440d8119eeb852860ca59206c822c8f65beffa92db963d127ab8b24","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"replicate--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"replicate--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"replicate--direct-web--r3","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"replit","name":"Replit","category":"developer_tools","website":"https://replit.com","domains":["replit.com"],"summary":"Personal plans: open Settings, Billing (under Account) and choose a lower plan such as Starter; it applies at the renewal date. Organizations cancel by deleting the organization, which deletes all apps and projects immediately. Enterprise: email written notice at least 30 days before the term ends.","routes":[{"channel":"direct_web","label":"Core and Pro (account billing)","applies_to":"Replit Core and Pro subscriptions managed in your account's Billing settings, monthly or yearly","who":"The account holder","method":"self_serve","start_url":null,"steps":[{"do":"Open Settings, then choose Billing under Account","expect":null},{"do":"Select a lower plan (Starter is the free plan); Replit labels the change as a downgrade","expect":"A summary of what will change"},{"do":"Review the summary and confirm","expect":null}],"confirm_by":"A reminder banner shows in Billing while the downgrade is scheduled, and Replit emails a reminder 7 days before it takes effect","effective":"The current plan stays active until the renewal date, when the scheduled downgrade applies","notice":"Subscriptions renew automatically at the end of each term until you cancel","refund":"Full refunds for subscription payments made within 30 days of purchase; usage-based charges are non-refundable","fees":"Usage-based charges (published apps, production databases) are billed monthly or once costs exceed your monthly credits","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10"]},{"channel":"direct_web","label":"Organizations","applies_to":"Organization subscriptions (for example, Replit Pro for teams)","who":"Someone who can open the organization's advanced settings (the roles are not documented)","method":"self_serve","start_url":null,"steps":[{"do":"Export or back up anything you need first: deleting the organization deletes everything in it","expect":null},{"do":"Open the organization's advanced settings and delete the organization","expect":null}],"confirm_by":null,"effective":"Immediately: all resources (Replit Apps, published apps, projects) are deleted and you lose access to the organization","notice":null,"refund":"Full refunds for subscription payments made within 30 days of purchase; usage-based charges are non-refundable","fees":null,"source_ids":["s11","s12","s8","s9"]},{"channel":"sales_contract","label":"Enterprise Agreement","applies_to":"Replit Enterprise, under the Replit Enterprise Agreement (including fixed annual credit commitments)","who":"The customer, by written notice to Replit","method":"email","start_url":null,"steps":[{"do":"Find the end date of your current Subscription Term","expect":null},{"do":"At least 30 days before the term ends, send written notice of non-renewal, in English, by email to the legal-notices address in the Notices section of your Replit Enterprise Agreement","expect":null},{"do":"Migrate your content within 30 days after termination","expect":null}],"confirm_by":null,"effective":"At the end of the current Subscription Term; without notice it renews for another term of equal length","notice":"At least 30 days before the end of the then-current Subscription Term, unless your order form says otherwise","refund":"Amounts paid are non-refundable","fees":null,"source_ids":["s13","s14","s15","s16","s17","s18","s19","s42"]}],"pay_less":[{"type":"free_plan","what":"Starter is free, with daily Agent credits up to a monthly cap; extra published apps, Full build and external connectors need Core or Pro","evidence":"documented","source_ids":["s20","s21","s22","s23"]},{"type":"downgrade","what":"Move to a lower paid plan, or switch Pro from yearly to monthly billing; it applies at the renewal date and your projects and data stay intact","evidence":"documented","source_ids":["s2","s4","s24"]},{"type":"seat_reduction","what":"Remove empty seats from an organization; you keep the seat until the end of the current contracted period, and the next period starts with the lower seat count","evidence":"documented","source_ids":["s25","s26","s27"]}],"export":[{"data":"Project code","how":"Connect the project to a GitHub repository for backup","format":"Git repository","limits":"Enterprise customers can migrate content for up to 30 days after termination; deleting an organization or account can't be undone","source_ids":["s28","s19","s12","s30"]}],"after_cancel":{"access_until":"Personal plans: the renewal date. Organizations: access ends immediately when the organization is deleted. Enterprise: the end of the Subscription Term","data_kept":"Downgrading keeps projects and data. Free accounts not signed in to for a year may be terminated and their apps deleted. Deleted accounts' data is removed under Replit's retention policy; Enterprise content can be migrated for 30 days after termination","you_lose":["The paid plan's monthly credits (they drop to the lower plan's amount; unused credits don't roll over)","Published apps beyond what Starter includes, plus Full build and external connectors","A shorter point-in-time restore window for databases","Everything in an organization (apps, published apps, projects) once it is deleted"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["A scheduled downgrade can be undone before it takes effect: open Settings, Billing and choose to keep your current plan","Cancelling an organization subscription means deleting the organization, which immediately deletes all its apps, published apps and projects: back up first","Deleting your account (Settings, Billing, Request account deletion) is separate from downgrading and can't be recovered","Published apps and production databases bill by usage: an idle Autoscale app costs nothing, but a Reserved VM deployment runs continuously; development databases are free","Paid accounts are never closed for inactivity; free accounts unused for a year can be terminated and their apps deleted"]},"sources":[{"id":"s1","url":"https://docs.replit.com/billing/plans/changing-your-plan","title":"Changing your plan","publisher":"vendor","quote":"Open Settings, then choose Billing under Account.","supports":"where the flow starts"},{"id":"s2","url":"https://docs.replit.com/billing/plans/changing-your-plan","title":"Changing your plan","publisher":"vendor","quote":"Select a lower plan, or switch a Pro plan from yearly to monthly billing. Replit labels the change as a downgrade.","supports":"choosing a lower plan"},{"id":"s3","url":"https://docs.replit.com/billing/plans/changing-your-plan","title":"Changing your plan","publisher":"vendor","quote":"Replit shows a summary of what will change before you confirm. Your current plan stays active until your renewal date, and the scheduled change applies on that date.","supports":"the confirm step and when it takes effect"},{"id":"s4","url":"https://docs.replit.com/billing/plans/changing-your-plan","title":"Changing your plan","publisher":"vendor","quote":"Upgrades take effect immediately. Downgrades are scheduled for the end of your current billing period.","supports":"downgrades wait for the end of the billing period"},{"id":"s5","url":"https://docs.replit.com/billing/plans/changing-your-plan","title":"Changing your plan","publisher":"vendor","quote":"Replit emails you a reminder 7 days before a scheduled downgrade takes effect","supports":"the reminder email"},{"id":"s6","url":"https://docs.replit.com/billing/plans/changing-your-plan","title":"Changing your plan","publisher":"vendor","quote":"or use the reminder banner shown while a downgrade is scheduled","supports":"the scheduled-downgrade banner"},{"id":"s7","url":"https://replit.com/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"Your subscription will automatically be rebilled at the end of your subscription term at the then-currently applicable rates until you cancel.","supports":"automatic renewal"},{"id":"s8","url":"https://replit.com/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"We allow for full refunds for subscription payments made within 30 days of purchase.","supports":"the refund window"},{"id":"s9","url":"https://replit.com/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"However, Usage-Based Billing (UBB) charges are non-refundable, as they reflect metered usage that has already occurred.","supports":"usage charges aren't refunded"},{"id":"s10","url":"https://docs.replit.com/billing/about-usage-based-billing","title":"Publishing and Database Billing","publisher":"vendor","quote":"Billing occurs monthly or once your accumulated costs exceed your monthly credits.","supports":"how usage is billed"},{"id":"s11","url":"https://docs.replit.com/billing/teams-billing/cancellation","title":"Cancellation","publisher":"vendor","quote":"deleting your organization under your organizations advanced settings","supports":"how an organization cancels"},{"id":"s12","url":"https://docs.replit.com/billing/teams-billing/cancellation","title":"Cancellation","publisher":"vendor","quote":"all resources will be deleted (Replit Apps, published apps, Projects, etc.) and you will immediately lose access to the organization","supports":"what deleting the organization does"},{"id":"s13","url":"https://replit.com/commercial-agreement","title":"Replit Enterprise Agreement","publisher":"vendor","quote":"provides terms for Replit, Inc.'s (\"Replit\") Enterprise platform tier","supports":"the agreement covers Enterprise"},{"id":"s14","url":"https://replit.com/commercial-agreement","title":"Replit Enterprise Agreement","publisher":"vendor","quote":"The Subscription Term will automatically renew for successive periods of equal length","supports":"Enterprise auto-renewal"},{"id":"s15","url":"https://replit.com/commercial-agreement","title":"Replit Enterprise Agreement","publisher":"vendor","quote":"written notice of non-renewal at least thirty (30) days before the end of the then-current Subscription Term","supports":"the 30-day notice period"},{"id":"s16","url":"https://replit.com/commercial-agreement","title":"Replit Enterprise Agreement","publisher":"vendor","quote":"Any legal notices sent by Customer to Replit relating to this Agreement must be delivered in English and in writing by: email","supports":"legal notices go by email, in English and in writing"},{"id":"s17","url":"https://replit.com/commercial-agreement","title":"Replit Enterprise Agreement","publisher":"vendor","quote":"Amounts paid are non-refundable.","supports":"no refunds on Enterprise"},{"id":"s18","url":"https://docs.replit.com/billing/plans/replit-enterprise","title":"Replit Enterprise","publisher":"vendor","quote":"a fixed annual credit purchase","supports":"Enterprise credit commitments"},{"id":"s19","url":"https://replit.com/commercial-agreement","title":"Replit Enterprise Agreement","publisher":"vendor","quote":"Customer may migrate or request migration of its content from the Platform for up to thirty (30) days after termination.","supports":"the 30-day migration window"},{"id":"s20","url":"https://docs.replit.com/billing/plans/starter-plan","title":"Starter Plan","publisher":"vendor","quote":"Starter plan users receive daily credits for Agent usage, up to a monthly cap.","supports":"Starter credits"},{"id":"s21","url":"https://docs.replit.com/billing/plans/starter-plan","title":"Starter Plan","publisher":"vendor","quote":"Additional published apps beyond this require Core or Pro.","supports":"Starter includes one published app"},{"id":"s22","url":"https://docs.replit.com/billing/plans/starter-plan","title":"Starter Plan","publisher":"vendor","quote":"Full build requires Core or Pro.","supports":"Full build is paid"},{"id":"s23","url":"https://docs.replit.com/billing/plans/starter-plan","title":"Starter Plan","publisher":"vendor","quote":"External connectors require Core.","supports":"connectors are paid"},{"id":"s24","url":"https://docs.replit.com/billing/plans/changing-your-plan","title":"Changing your plan","publisher":"vendor","quote":"Your projects and data stay intact when you downgrade. Nothing is deleted.","supports":"data is kept after a downgrade"},{"id":"s25","url":"https://docs.replit.com/billing/teams-billing/managing-seats","title":"Managing Seats","publisher":"vendor","quote":"Removing a seat does not immediately take effect","supports":"seat removal is not immediate"},{"id":"s26","url":"https://docs.replit.com/billing/teams-billing/managing-seats","title":"Managing Seats","publisher":"vendor","quote":"you will have access to this seat until the end of your current contracted period","supports":"when a removed seat ends"},{"id":"s27","url":"https://docs.replit.com/billing/teams-billing/managing-seats","title":"Managing Seats","publisher":"vendor","quote":"At the start of the next contracted period, your organization will have the updated number of seats","supports":"when the seat count drops"},{"id":"s28","url":"https://docs.replit.com/learn/projects-and-artifacts/version-control","title":"Version control","publisher":"vendor","quote":"Connect to GitHub repositories for backup and collaboration","supports":"GitHub backup"},{"id":"s29","url":"https://docs.replit.com/legal-and-security-info/deleting-your-data","title":"Deleting your data","publisher":"vendor","quote":"click \"Request account deletion\" then \"Yes, Delete my Account\"","supports":"account deletion is a separate flow"},{"id":"s30","url":"https://docs.replit.com/legal-and-security-info/deleting-your-data","title":"Deleting your data","publisher":"vendor","quote":"You will not be able to recover this data if you change your mind.","supports":"deletion can't be undone"},{"id":"s31","url":"https://replit.com/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"Upon account deletion, we will delete your stored data in accordance with our data retention policy and applicable law.","supports":"data after account deletion"},{"id":"s32","url":"https://docs.replit.com/legal-and-security-info/account-inactivity","title":"Account Inactivity","publisher":"vendor","quote":"Replit accounts under a paid subscription plan are not subject to termination due to account inactivity.","supports":"paid accounts aren't closed for inactivity"},{"id":"s33","url":"https://docs.replit.com/legal-and-security-info/account-inactivity","title":"Account Inactivity","publisher":"vendor","quote":"Replit will delete Replit Apps associated with inactive free accounts.","supports":"inactive free accounts lose their apps"},{"id":"s34","url":"https://docs.replit.com/legal-and-security-info/account-inactivity","title":"Account Inactivity","publisher":"vendor","quote":"that has not been used within a 1-year period","supports":"the inactivity period"},{"id":"s35","url":"https://docs.replit.com/billing/plans/changing-your-plan","title":"Changing your plan","publisher":"vendor","quote":"Your monthly credit allotment drops to the lower plan's amount.","supports":"credits drop after a downgrade"},{"id":"s36","url":"https://docs.replit.com/billing/plans/changing-your-plan","title":"Changing your plan","publisher":"vendor","quote":"Your point-in-time restore window shortens to the lower plan's retention.","supports":"database restore window shortens"},{"id":"s37","url":"https://docs.replit.com/billing/deployment-pricing","title":"Publishing costs","publisher":"vendor","quote":"Unused credits don't roll over to the next month","supports":"credits don't roll over"},{"id":"s38","url":"https://docs.replit.com/billing/about-usage-based-billing","title":"Publishing and Database Billing","publisher":"vendor","quote":"Replit only charges for usage of production databases","supports":"development databases are free"},{"id":"s39","url":"https://docs.replit.com/billing/deployment-pricing","title":"Publishing costs","publisher":"vendor","quote":"When no one visits your app, you pay nothing.","supports":"idle Autoscale apps cost nothing"},{"id":"s40","url":"https://docs.replit.com/billing/plans/changing-your-plan","title":"Changing your plan","publisher":"vendor","quote":"Choose to keep your current plan. The scheduled downgrade is canceled and you continue on your current plan.","supports":"undoing a scheduled downgrade"},{"id":"s41","url":"https://replit.com/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"You can cancel your paid subscription for any reason through your Replit account within the Account Page.","supports":"cancelling is self-serve"},{"id":"s42","url":"https://replit.com/commercial-agreement","title":"Replit Enterprise Agreement","publisher":"vendor","quote":"at least thirty (30) days before the end of the then-current Subscription Term, or unless otherwise stated in an applicable order form","supports":"an order form can set different renewal terms"},{"id":"s43","url":"https://docs.replit.com/billing/deployment-pricing","title":"Publishing costs","publisher":"vendor","quote":"Guaranteed compute resources that run continuously","supports":"Reserved VM deployments run all the time"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Which organization roles can delete an organization is not documented, nor whether an organization can move to a free plan instead","Whether Replit sells subscriptions through the Apple App Store or Google Play is not documented in its docs, so no app store route is given","How to stop continuous deployment charges (for example, shutting down a Reserved VM) and how the final usage bill works after a downgrade are not spelled out","Exporting a whole project as a file download is not documented on the pages read; only GitHub backup is","How long Replit keeps a deleted account's data is not stated; the Terms point to its data retention policy","The legal-notices email address in the Enterprise Agreement is an obfuscated link on the page ([email protected]) and could not be read, so it isn't given"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Enterprise notice: the agreement's email address can't be read (obfuscated link), so the step and summary now point to its Notices section; s16 re-copied","Enterprise notice: an order form can set different renewal terms (s42)","Tip: Reserved VM deployments run continuously, unlike idle Autoscale apps (s43)","Re-checked the downgrade steps, auto-renewal, 30-day refund, organization deletion and seat rules; all confirmed"]}},"delete_account":{"url":"https://replit.com/account/additional-billing-settings","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"replit","name":"Replit","recipes":[{"id":"replace-replit","title":"AI app builder","best_year_one_net":190}]},"page":"https://stackcut.io/cancel/replit","json":"https://stackcut.io/exits/replit.json","evidence":{"packet_revision":"3223673ad10c0bb91a5bfbe07fd665e155073b05f635de11bb83dab1cfd700cc","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"replit--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"replit--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"replit--sales-contract--r3","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"rescuetime","name":"RescueTime","category":"business_finance","website":"https://www.rescuetime.com","domains":["rescuetime.com"],"summary":"Cancel Solo Focus or Solo+ under Account Settings, then Billing, with the Cancel my subscription link; paid features last to the end of the billing cycle, then the account reverts to free Lite. Apple or Google subscriptions are cancelled, and refunded, through that store. Refunds cover first purchases only.","routes":[{"channel":"direct_web","label":"Solo Focus or Solo+, billed by RescueTime","applies_to":"Solo Focus and Solo+ subscriptions billed by RescueTime, monthly or annually","who":"The account holder, signed in","method":"self_serve","start_url":null,"steps":[{"do":"Click your display name in the top-right corner and choose Account Settings","expect":null},{"do":"Select Billing in the left sidebar","expect":null},{"do":"On the right side of the page, click the Cancel my subscription link and follow the prompts","expect":null}],"confirm_by":null,"effective":"Paid features remain available through the end of the current billing cycle, then the account reverts to the free Lite plan and you won't be charged again","notice":"None; you can cancel at any time. Annual subscribers get a reminder email one week before renewal","refund":"A full refund within 60 days of the initial purchase, for first-time purchases of paid plans, not renewals; request it by emailing support@rescuetime.com or through chat. No prorated refunds for partial billing periods are typically given","fees":null,"source_ids":["s1","s26","s2","s8","s9","s3","s27","s5","s6","s28","s29","s30","s38"]},{"channel":"apple_app_store","label":"Subscribed through the Apple App Store","applies_to":"RescueTime subscriptions bought through the Apple App Store","who":"The Apple Account holder who bought the subscription","method":"platform_settings","start_url":"https://support.apple.com/en-us/118428","steps":[{"do":"On iPhone or iPad, open Settings and tap your name, then tap Subscriptions","expect":null},{"do":"Tap the RescueTime subscription, then tap Cancel Subscription","expect":null},{"do":"On a Mac, open the App Store, click your name at the bottom of the sidebar, click Subscriptions, select RescueTime, then click Cancel Subscription","expect":null}],"confirm_by":"No Cancel button, or an expiration message in red text, means the subscription is already cancelled","effective":null,"notice":null,"refund":"Refunds have to be requested through Apple, not RescueTime","fees":null,"source_ids":["s7","s18","s19","s20","s21","s22"]},{"channel":"google_play","label":"Subscribed through Google Play","applies_to":"RescueTime subscriptions bought through the Google Play Store","who":"The Google Account holder who bought the subscription","method":"platform_settings","start_url":"https://support.google.com/googleplay/answer/7018481","steps":[{"do":"On your Android device, go to subscriptions in Google Play","expect":null},{"do":"Select the RescueTime subscription, then tap Cancel subscription and follow the instructions","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time you've already paid for","notice":null,"refund":"Refunds have to be requested through Google Play, not RescueTime","fees":null,"source_ids":["s7","s23","s24","s25"]}],"pay_less":[{"type":"free_plan","what":"Lite is free, with basic tracking and reporting, but no Focus Sessions, alerts, offline tracking or detailed activity tracking, and only the past two weeks of data","evidence":"documented","seen":null,"source_ids":["s12","s13","s14","s31"]},{"type":"downgrade","what":"Switch to the free version on the Billing page; you keep Solo Focus or Solo+ features for the rest of the billing cycle and aren't charged again unless you upgrade","evidence":"documented","seen":null,"source_ids":["s32","s4"]},{"type":"annual_billing","what":"Annual plans cost less; Solo is $84 USD a year on annual billing. Switching between monthly and annual takes effect when the current cycle ends","evidence":"documented","seen":null,"source_ids":["s15","s16","s33"]},{"type":"seat_reduction","what":"On team plans, owners and admins can remove members at any time under Organization Settings, then Members; credits for removed members depend on the plan, so ask support","evidence":"documented","seen":null,"source_ids":["s34"]}],"export":[{"data":"Your activity history","how":"Use RescueTime's Analytic Data API with your API key to query your activity history over a time range","format":"JSON or CSV","limits":"Lite accounts can only view the past two weeks of data, so export before a paid plan ends","source_ids":["s35","s36","s31"]}],"after_cancel":{"access_until":"The end of the current billing cycle; then the account reverts to the free Lite plan","data_kept":"Not stated for cancelling. Deleting the account permanently erases it and all of its data","you_lose":["Focus Sessions, alerts, offline tracking and detailed activity tracking, once on Lite","Viewing data older than two weeks, on Lite","Everything, if you delete the account; this cannot be undone"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancelling keeps the account on the free Lite plan; deleting the account (also under Billing, or Data & Privacy) permanently erases it and its data","Erasing logged time keeps the account and plan but permanently deletes the activity data","On team plans the account owner is billed for the whole team; members can't manage billing","New teams get a two-week free trial and aren't charged if they cancel before it ends; individual paid plans have a 14-day trial with no charge if cancelled before it ends","Subscriptions bought through Apple or Google are cancelled and refunded through that store"]},"sources":[{"id":"s1","url":"https://help.rescuetime.com/article/51-how-does-billing-work","title":"RescueTime help: How Billing Works","publisher":"vendor","quote":"RescueTime Solo Focus and Solo+ accounts are billed automatically, either monthly or annually.","supports":"auto-renewal"},{"id":"s26","url":"https://help.rescuetime.com/article/51-how-does-billing-work","title":"RescueTime help: How Billing Works","publisher":"vendor","quote":"You can cancel your subscription from your Billing settings.","supports":"where to cancel"},{"id":"s2","url":"https://help.rescuetime.com/article/51-how-does-billing-work","title":"RescueTime help: How Billing Works","publisher":"vendor","quote":"On the right side of the page, click the Cancel my subscription link and follow the prompts.","supports":"the cancel link"},{"id":"s3","url":"https://help.rescuetime.com/article/51-how-does-billing-work","title":"RescueTime help: How Billing Works","publisher":"vendor","quote":"When you cancel, your paid features remain available through the end of your current billing cycle, and you won't be charged again.","supports":"when access ends"},{"id":"s4","url":"https://help.rescuetime.com/article/51-how-does-billing-work","title":"RescueTime help: How Billing Works","publisher":"vendor","quote":"You won't be charged again unless you upgrade your account.","supports":"downgrading to free ends charges"},{"id":"s5","url":"https://help.rescuetime.com/article/51-how-does-billing-work","title":"RescueTime help: How Billing Works","publisher":"vendor","quote":"A reminder email is sent one week before your renewal date.","supports":"annual renewal reminder"},{"id":"s32","url":"https://help.rescuetime.com/article/51-how-does-billing-work","title":"RescueTime help: How Billing Works","publisher":"vendor","quote":"If you downgrade to the free version of RescueTime, you'll keep access to your Solo Focus or Solo+ features for the remainder of the billing cycle.","supports":"downgrading keeps features to the end of the cycle"},{"id":"s6","url":"https://help.rescuetime.com/article/430-refund-policy","title":"RescueTime help: Refund Policy","publisher":"vendor","quote":"we offer a full refund within 60 days of your initial purchase.","supports":"refund window"},{"id":"s28","url":"https://help.rescuetime.com/article/430-refund-policy","title":"RescueTime help: Refund Policy","publisher":"vendor","quote":"Refunds apply to first-time purchases of paid plans, not to renewals.","supports":"no refunds on renewals"},{"id":"s29","url":"https://help.rescuetime.com/article/430-refund-policy","title":"RescueTime help: Refund Policy","publisher":"vendor","quote":"Email support@rescuetime.com or reach us through chat.","supports":"how to request a refund"},{"id":"s7","url":"https://help.rescuetime.com/article/430-refund-policy","title":"RescueTime help: Refund Policy","publisher":"vendor","quote":"If you subscribed through a third party such as the Apple App Store or the Google Play Store, refunds have to be requested through that platform, not through RescueTime.","supports":"app store billing and refunds"},{"id":"s8","url":"https://help.rescuetime.com/article/276-how-do-i-delete-my-account","title":"RescueTime help: How to Delete Your RescueTime Account","publisher":"vendor","quote":"Click your display name in the top-right corner and choose Account Settings from the dropdown.","supports":"menu path to Account Settings"},{"id":"s9","url":"https://help.rescuetime.com/article/276-how-do-i-delete-my-account","title":"RescueTime help: How to Delete Your RescueTime Account","publisher":"vendor","quote":"Select Billing in the left sidebar.","supports":"menu path to Billing"},{"id":"s10","url":"https://help.rescuetime.com/article/276-how-do-i-delete-my-account","title":"RescueTime help: How to Delete Your RescueTime Account","publisher":"vendor","quote":"Both paths permanently erase your account and all of its data.","supports":"deleting erases data"},{"id":"s37","url":"https://help.rescuetime.com/article/276-how-do-i-delete-my-account","title":"RescueTime help: How to Delete Your RescueTime Account","publisher":"vendor","quote":"This cannot be undone.","supports":"deletion is permanent"},{"id":"s11","url":"https://help.rescuetime.com/article/47-can-i-delete-all-my-data-and-start-over-with-the-same-account","title":"RescueTime help: How to Erase All Your RescueTime Data","publisher":"vendor","quote":"Once you erase your data it is permanently deleted and cannot be recovered.","supports":"erasing is permanent"},{"id":"s12","url":"https://help.rescuetime.com/article/81-what-are-the-differences-between-premium-and-lite-accounts","title":"RescueTime help: Comparing Plans","publisher":"vendor","quote":"Lite gives you basic tracking and reporting features at no cost.","supports":"free Lite plan"},{"id":"s13","url":"https://help.rescuetime.com/article/81-what-are-the-differences-between-premium-and-lite-accounts","title":"RescueTime help: Comparing Plans","publisher":"vendor","quote":"up to two weeks of data history","supports":"Lite data history limit"},{"id":"s14","url":"https://help.rescuetime.com/article/81-what-are-the-differences-between-premium-and-lite-accounts","title":"RescueTime help: Comparing Plans","publisher":"vendor","quote":"No Focus Sessions, no alerts, no offline tracking, no detailed activity tracking.","supports":"what Lite leaves out"},{"id":"s31","url":"https://help.rescuetime.com/article/81-what-are-the-differences-between-premium-and-lite-accounts","title":"RescueTime help: Comparing Plans","publisher":"vendor","quote":"Free accounts can only view data from the past two weeks.","supports":"Lite history limit"},{"id":"s15","url":"https://www.rescuetime.com/pricing","title":"RescueTime pricing","publisher":"vendor","quote":"Save more with our annual plans!","supports":"annual billing"},{"id":"s16","url":"https://www.rescuetime.com/pricing","title":"RescueTime pricing","publisher":"vendor","quote":"Annual - $84 USD","supports":"Solo annual price"},{"id":"s17","url":"https://www.rescuetime.com/pricing","title":"RescueTime pricing","publisher":"vendor","quote":"All paid plans include a 14-day free trial. No payment is charged until your trial ends, and you can cancel before then without being billed.","supports":"free trial"},{"id":"s27","url":"https://www.rescuetime.com/pricing","title":"RescueTime pricing","publisher":"vendor","quote":"You'll keep premium access through the end of your billing cycle, then revert to the free Lite plan automatically.","supports":"what happens after cancelling"},{"id":"s30","url":"https://www.rescuetime.com/pricing","title":"RescueTime pricing","publisher":"vendor","quote":"RescueTime doesn't typically offer prorated refunds for partial billing periods.","supports":"no prorated refunds"},{"id":"s38","url":"https://www.rescuetime.com/pricing","title":"RescueTime pricing","publisher":"vendor","quote":"You can cancel at any time from your account settings.","supports":"cancel any time"},{"id":"s39","url":"https://www.rescuetime.com/pricing","title":"RescueTime pricing","publisher":"vendor","quote":"Yes, invoice billing is available for team accounts with 100 or more users.","supports":"invoice billing for large teams"},{"id":"s33","url":"https://help.rescuetime.com/article/51-how-does-billing-work","title":"RescueTime help: How Billing Works","publisher":"vendor","quote":"under Account Settings > Billing.","supports":"where billing settings are"},{"id":"s34","url":"https://help.rescuetime.com/article/450-team-billing","title":"RescueTime help: Team Timesheets Billing","publisher":"vendor","quote":"Owners and admins can remove members from the team at any time under Organization Settings → Members.","supports":"removing team members"},{"id":"s40","url":"https://help.rescuetime.com/article/450-team-billing","title":"RescueTime help: Team Timesheets Billing","publisher":"vendor","quote":"The account owner is billed for the entire team.","supports":"team owner pays"},{"id":"s41","url":"https://help.rescuetime.com/article/450-team-billing","title":"RescueTime help: Team Timesheets Billing","publisher":"vendor","quote":"You won't be charged if you cancel before the trial ends.","supports":"team trial cancel"},{"id":"s35","url":"https://help.rescuetime.com/article/465-analytic-data-api-what-you-can-access","title":"RescueTime help: Analytic Data API","publisher":"vendor","quote":"Query your full activity history with control over the time range","supports":"exporting activity history"},{"id":"s36","url":"https://help.rescuetime.com/article/465-analytic-data-api-what-you-can-access","title":"RescueTime help: Analytic Data API","publisher":"vendor","quote":"Returns data in JSON or CSV.","supports":"export format"},{"id":"s18","url":"https://support.apple.com/en-us/118428","title":"Apple Support: Cancel a subscription","publisher":"platform","quote":"In Settings, tap your name.","supports":"iPhone and iPad steps"},{"id":"s19","url":"https://support.apple.com/en-us/118428","title":"Apple Support: Cancel a subscription","publisher":"platform","quote":"Tap Cancel Subscription.","supports":"final tap on iPhone and iPad"},{"id":"s20","url":"https://support.apple.com/en-us/118428","title":"Apple Support: Cancel a subscription","publisher":"platform","quote":"In the App Store, click your name at the bottom of the sidebar.","supports":"Mac steps"},{"id":"s21","url":"https://support.apple.com/en-us/118428","title":"Apple Support: Cancel a subscription","publisher":"platform","quote":"Click Cancel Subscription.","supports":"final click on Mac"},{"id":"s22","url":"https://support.apple.com/en-us/118428","title":"Apple Support: Cancel a subscription","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm"},{"id":"s23","url":"https://support.google.com/googleplay/answer/7018481","title":"Google Play Help: Cancel a subscription","publisher":"platform","quote":"go to subscriptions in Google Play","supports":"Android steps"},{"id":"s24","url":"https://support.google.com/googleplay/answer/7018481","title":"Google Play Help: Cancel a subscription","publisher":"platform","quote":"Cancel subscription","supports":"the cancel button"},{"id":"s25","url":"https://support.google.com/googleplay/answer/7018481","title":"Google Play Help: Cancel a subscription","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"access until the paid period ends"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["How the owner cancels a Team or Team+ plan isn't described in RescueTime's help center; the team billing article covers trials and removing members only","How invoice-billed team accounts (100 or more users) end their contract isn't documented publicly","Monthly prices for Solo, Solo+ and team plans aren't in quotable text on the pricing page, so only the annual Solo price is cited","How long RescueTime keeps data after a plan is cancelled, rather than the account deleted, isn't stated"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Cited the billing article's own words for the cancel link and Billing location","Added that the account reverts to free Lite after the cycle, that refunds exclude renewals and are requested by email or chat, and that partial periods aren't usually prorated","Added team seat removal, the team owner billing rule and the activity-history export through RescueTime's data API","How a team plan is cancelled still isn't documented, so the packet stays partial"]}},"delete_account":{"url":"https://www.rescuetime.com/settings","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/rescuetime","json":"https://stackcut.io/exits/rescuetime.json","evidence":{"packet_revision":"6b774f2c211bdb4c368b06ff77201e06ca2976397cc90f81e8000a6fdaa1ec9e","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"rescuetime--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"rescuetime--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"rescuetime--google-play--r3","channel":"google_play","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"resend","name":"Resend","category":"developer_tools","website":"https://resend.com","domains":["resend.com"],"summary":"A team Admin cancels on the Billing page: three dots next to the plan, then Cancel Subscription; paid fees are non-refundable. Deleting the team (Team Settings, Delete Team) permanently erases its API keys, domains and email data, so export CSVs first. Your login account is deleted separately in Profile Settings.","routes":[{"channel":"direct_web","label":"Cancel the paid plan","applies_to":"Paid Resend plans (Pro, Scale; transactional or marketing) billed by card","who":"A team Admin (Admins can update payments and delete the team)","method":"self_serve","start_url":"https://resend.com/settings/billing","steps":[{"do":"Go to the Billing page in Settings","expect":"your plan"},{"do":"Click the three dots next to your plan","expect":"Cancel Subscription"},{"do":"Select Cancel Subscription from the dropdown menu","expect":null}],"confirm_by":null,"effective":"Subscriptions are billed in advance and renew at the end of each billing cycle unless cancelled, so a cancelled plan does not renew","notice":null,"refund":"Except when required by law, paid subscription fees are non-refundable","fees":"Paid plans keep sending past the monthly quota with pay-as-you-go overages (capped at 5x the quota by default); when overages are invoiced is not documented","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s19","s30","s31"]},{"channel":"direct_web","label":"Delete the team and account","applies_to":"A Resend team (where API keys, domains and email data are stored) and your personal login account","who":"A team Admin deletes the team; the account holder deletes their own login","method":"self_serve","start_url":"https://resend.com/settings/team","steps":[{"do":"Export anything you need first (see export), then navigate to Team Settings","expect":"Delete Team"},{"do":"Select the Delete Team button and confirm. If you are the last member, selecting Leave Team also deletes the team","expect":null},{"do":"To remove your login too, open Profile Settings and scroll to the Delete account section; leave or delete any remaining teams when prompted, then confirm","expect":"Delete account"}],"confirm_by":null,"effective":"On confirmation, Resend deletes the team and all its data; a deleted account is queued for permanent deletion. Neither can be undone","notice":null,"refund":"Except when required by law, paid subscription fees are non-refundable","fees":null,"source_ids":["s9","s10","s11","s12","s13","s14","s15","s16","s17","s8"]},{"channel":"sales_contract","applies_to":"Enterprise plans (the only plans sold as annual subscriptions)","who":"The customer's team Admin, with Resend","method":"contact_sales","start_url":null,"steps":[{"do":"Contact Resend's customer support team (or your sales contact) and ask to cancel the subscription renewal","expect":null}],"confirm_by":null,"effective":"The subscription renews at the end of each billing cycle unless cancelled","notice":null,"refund":"Except when required by law, paid subscription fees are non-refundable","fees":null,"source_ids":["s7","s8","s18","s19"]}],"pay_less":[{"type":"free_plan","what":"The Free plan includes 3,000 transactional emails a month (at most 100 a day), marketing emails to up to 1,000 contacts, and up to 3 verified domains","evidence":"documented","source_ids":["s21","s22","s33"]},{"type":"downgrade","what":"Downgrade or change your plan on the Billing page instead of cancelling","evidence":"documented","source_ids":["s1"]}],"export":[{"data":"Emails, broadcasts, contacts, segments, domains, logs and API keys","how":"An Admin applies filters on the dashboard page and clicks Export; larger exports arrive as an emailed download link","format":"CSV","limits":"Admins only; every team Admin can access an export for 7 days. Email data is kept 30 days on the Free, Pro and Scale plans","source_ids":["s23","s24","s25","s26","s27"]},{"data":"The team's suppression list (bounced, complained and manually suppressed addresses)","how":"Open the Suppressions page and click Download CSV, or list suppressions with the API","format":"CSV","limits":null,"source_ids":["s28","s29"]}],"after_cancel":{"access_until":"A cancelled subscription does not renew at the end of its billing cycle; deleting a team or account takes effect on confirmation","data_kept":"Email data is kept for 30 days on self-serve plans. Deleting a team deletes all its data; a deleted account and its data are queued for permanent deletion","you_lose":["The team's API keys, domains and email data when the team is deleted","The team's suppression list, which applies across all its domains","Paid sending volume and domains: the Free plan allows at most 100 transactional emails a day and 3 verified domains"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancel the plan on the Billing page before deleting the team: the help pages don't say whether deleting a team cancels its subscription","Deleting your login account is separate: you must first leave or delete every team, and leaving a team others still use does not delete it","If you are the last member, leaving the team permanently deletes it and all its data","Export the suppression list (CSV) and any emails, contacts or domains you need before deleting the team","Invoices and billing notices go to a single billing email address per team","Add-ons are billed monthly (a dedicated IP at $30 a month on Scale, a domains add-on at $20 a month); the docs don't say whether cancelling removes them, so check the next invoice"]},"sources":[{"id":"s1","url":"https://resend.com/docs/dashboard/settings/billing","title":"Managing Billing","publisher":"vendor","quote":"View and manage your subscription - Upgrade, downgrade, or modify your current plan.","supports":"plans are changed on the Billing page"},{"id":"s2","url":"https://resend.com/docs/dashboard/settings/billing","title":"Managing Billing","publisher":"vendor","quote":"Go to the Billing page.","supports":"where cancelling starts"},{"id":"s3","url":"https://resend.com/docs/dashboard/settings/billing","title":"Managing Billing","publisher":"vendor","quote":"Click on the three dots next to your plan.","supports":"the plan menu step"},{"id":"s4","url":"https://resend.com/docs/dashboard/settings/billing","title":"Managing Billing","publisher":"vendor","quote":"Select Cancel Subscription from the dropdown menu.","supports":"the cancel step"},{"id":"s5","url":"https://resend.com/docs/dashboard/settings/team","title":"Managing Teams","publisher":"vendor","quote":"Admins have all Member permissions plus the ability to invite users, update payments, and delete the team.","supports":"who manages payments and can delete the team"},{"id":"s6","url":"https://resend.com/legal/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"You will be billed in advance on a recurring and periodic basis","supports":"subscriptions are billed in advance"},{"id":"s7","url":"https://resend.com/legal/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or Plus Five Five, Inc. cancels it.","supports":"auto-renewal, and that cancelling stops the next renewal"},{"id":"s8","url":"https://resend.com/legal/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"Except when required by law, paid Subscription fees are non-refundable.","supports":"the refund policy"},{"id":"s9","url":"https://resend.com/docs/knowledge-base/how-can-i-delete-my-team","title":"How to delete your Resend team","publisher":"vendor","quote":"Select the Delete Team button.","supports":"the delete-team step"},{"id":"s10","url":"https://resend.com/docs/knowledge-base/how-can-i-delete-my-team","title":"How to delete your Resend team","publisher":"vendor","quote":"Upon confirmation, Resend will delete your team and all your team data.","supports":"what deleting a team removes"},{"id":"s11","url":"https://resend.com/docs/knowledge-base/how-can-i-delete-my-team","title":"How to delete your Resend team","publisher":"vendor","quote":"if you are the last member of a team, you can also delete it by selecting Leave Team instead","supports":"the last member leaving deletes the team"},{"id":"s12","url":"https://resend.com/docs/knowledge-base/how-can-i-delete-my-team","title":"How to delete your Resend team","publisher":"vendor","quote":"This action is not reversible, so please proceed with caution.","supports":"team deletion can't be undone"},{"id":"s13","url":"https://resend.com/docs/knowledge-base/how-can-i-delete-my-resend-account","title":"How to delete your Resend account","publisher":"vendor","quote":"To delete your Resend account, navigate to your Profile Settings and scroll to the Delete account section.","supports":"where to delete the login account"},{"id":"s14","url":"https://resend.com/docs/knowledge-base/how-can-i-delete-my-resend-account","title":"How to delete your Resend account","publisher":"vendor","quote":"If you're associated with any teams, you'll be automatically prompted to leave or delete them before you can delete your account.","supports":"teams must be left or deleted first"},{"id":"s15","url":"https://resend.com/docs/knowledge-base/how-can-i-delete-my-resend-account","title":"How to delete your Resend account","publisher":"vendor","quote":"After confirmation, your account and all associated data will be queued for permanent deletion.","supports":"what happens after deleting the account"},{"id":"s16","url":"https://resend.com/docs/knowledge-base/how-can-i-delete-my-resend-account","title":"How to delete your Resend account","publisher":"vendor","quote":"A Resend Team is the environment where your API keys, domains, and email data are stored.","supports":"API keys, domains and email data belong to the team"},{"id":"s17","url":"https://resend.com/docs/dashboard/settings/team","title":"Managing Teams","publisher":"vendor","quote":"If you are the last member of the team, leaving will permanently delete the team and all its data.","supports":"leaving as the last member deletes the team"},{"id":"s18","url":"https://resend.com/docs/knowledge-base/what-is-resend-pricing","title":"What is Resend Pricing","publisher":"vendor","quote":"Annual subscriptions are available for Enterprise plans.","supports":"annual contracts are Enterprise-only"},{"id":"s19","url":"https://resend.com/legal/terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"You may cancel your Subscription renewal either through your online account management page or by contacting Plus Five Five, Inc. customer support team.","supports":"the two ways to cancel"},{"id":"s21","url":"https://resend.com/docs/knowledge-base/account-quotas-and-limits","title":"Account Quotas and Limits","publisher":"vendor","quote":"Transactional emails: daily email quota of 100 emails/day and 3,000 emails/month.","supports":"the Free plan's sending limits"},{"id":"s22","url":"https://resend.com/docs/knowledge-base/account-quotas-and-limits","title":"Account Quotas and Limits","publisher":"vendor","quote":"Marketing emails: unlimited emails to up to 1,000 contacts per month.","supports":"the Free plan's marketing limit"},{"id":"s23","url":"https://resend.com/docs/dashboard/emails/manage-emails","title":"View and manage emails","publisher":"vendor","quote":"Admins can download your data in CSV format for the following resources: Emails Broadcasts Contacts Segments Domains Logs API keys","supports":"what can be exported, by whom, and the format"},{"id":"s24","url":"https://resend.com/docs/dashboard/emails/manage-emails","title":"View and manage emails","publisher":"vendor","quote":"For larger exports, you'll receive an email with a link to download your data.","supports":"large exports arrive by email"},{"id":"s25","url":"https://resend.com/docs/dashboard/emails/manage-emails","title":"View and manage emails","publisher":"vendor","quote":"All admins on your team can securely access the export for 7 days.","supports":"how long an export stays available"},{"id":"s26","url":"https://resend.com/docs/dashboard/emails/manage-emails","title":"View and manage emails","publisher":"vendor","quote":"apply filters to your data and click on the","supports":"how to start an export"},{"id":"s27","url":"https://resend.com/docs/knowledge-base/account-quotas-and-limits","title":"Account Quotas and Limits","publisher":"vendor","quote":"Resend retains email data for 30 days across all plans (Free, Pro, and Scale).","supports":"how long email data is kept"},{"id":"s28","url":"https://resend.com/docs/dashboard/emails/email-suppressions","title":"Email Suppressions","publisher":"vendor","quote":"You can export your suppressions as a CSV file from the Suppressions page.","supports":"exporting the suppression list"},{"id":"s29","url":"https://resend.com/docs/dashboard/emails/email-suppressions","title":"Email Suppressions","publisher":"vendor","quote":"Suppressions apply to your entire team.","supports":"the suppression list belongs to the team"},{"id":"s30","url":"https://resend.com/docs/knowledge-base/account-quotas-and-limits","title":"Account Quotas and Limits","publisher":"vendor","quote":"Paid plans include pay-as-you-go overages, which allow you to continue sending emails after you've reached your monthly quota.","supports":"overages on paid plans"},{"id":"s31","url":"https://resend.com/docs/knowledge-base/account-quotas-and-limits","title":"Account Quotas and Limits","publisher":"vendor","quote":"By default, overage usage is capped at 5x your plan's monthly quota. Once you reach this limit, sending will be paused until the next billing cycle.","supports":"the overage cap"},{"id":"s32","url":"https://resend.com/docs/dashboard/settings/billing","title":"Managing Billing","publisher":"vendor","quote":"Invoices and billing notifications are sent only to that address, and it cannot be set to multiple recipients.","supports":"one billing email per team"},{"id":"s33","url":"https://resend.com/docs/knowledge-base/account-quotas-and-limits","title":"Account Quotas and Limits","publisher":"vendor","quote":"Domains: up to 3 verified domains","supports":"the Free plan's domain limit"},{"id":"s34","url":"https://resend.com/docs/knowledge-base/what-is-resend-pricing","title":"What is Resend Pricing","publisher":"vendor","quote":"Dedicated IPs are available for $30/month on the Scale plan","supports":"dedicated IP add-on"},{"id":"s35","url":"https://resend.com/docs/knowledge-base/what-is-resend-pricing","title":"What is Resend Pricing","publisher":"vendor","quote":"domains add-on is available for $20/month on paid transactional plans and adds 100 domains","supports":"domains add-on"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["The help pages don't say whether a cancelled plan runs to the end of the billing cycle and then drops to the Free plan; the Terms only say subscriptions renew each cycle unless cancelled","When overage usage is invoiced (next invoice or at cancellation) is not documented","Whether deleting a team cancels its paid subscription is not stated","What happens to domains above the Free plan's limit after a downgrade is not documented","Enterprise contract terms, including any non-renewal notice period, are not public","No confirmation screen or email for cancelling is documented"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Free plan: added its 3-verified-domain limit (quotas page)","Added a tip on monthly add-ons (dedicated IP, domains add-on) that the docs don't say cancelling removes","All 31 original quotes re-found; cancel steps, renewal and refund terms re-confirmed"]}},"stackcut":{"vendor_id":"resend","name":"Resend","recipes":[{"id":"replace-resend","title":"Transactional email API","best_year_one_net":228}]},"page":"https://stackcut.io/cancel/resend","json":"https://stackcut.io/exits/resend.json","evidence":{"packet_revision":"9d8f3a659f83e6b6526e743973dfb2d99520ee51b7d20a86da665735d36da573","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"resend--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"resend--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"resend--sales-contract--r3","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"resource_guru","name":"Resource Guru","category":"productivity","website":"https://resourceguruapp.com","domains":["resourceguruapp.com"],"summary":"The account owner cancels: click your name, select Billing, then Options and Cancel account. The Terms say the subscription ends as soon as you cancel, with no refund for the rest of the term. Enterprise contracts need notice 30 days before the term ends. Data is deleted 60 days later.","routes":[{"channel":"direct_web","label":"Monthly or annual plan, cancelled in Billing","applies_to":"Self-serve Grasshopper, Blackbelt and Master subscriptions, billed monthly or annually under the Terms of Use","who":"The account owner only","method":"self_serve","start_url":"https://help.resourceguruapp.com/en/articles/1959938","steps":[{"do":"Log in as the account owner","expect":null},{"do":"Open the navigation bar, click your name in the bottom left corner, then select Billing from the drop-down menu","expect":null},{"do":"Click Options","expect":"Cancel account"},{"do":"Click Cancel account and follow the instructions","expect":null}],"confirm_by":null,"effective":"Immediately: the Terms say a subscription cancelled in the platform terminates as soon as you cancel, and you won't be billed again","notice":"No notice period: cancel in the platform any time before the subscription renews automatically","refund":"No refund or credit for fees paid or payable for the rest of the current monthly or annual term. The pricing page says there are no refunds for partly used subscriptions","fees":"If the agreement ends before the end of the term (other than for Resource Guru's material breach), the Terms make all fees up to the end of the term due immediately. Account credit is forfeited","source_ids":["s1","s2","s3","s14","s15","s16","s27","s17","s18","s28","s19","s20","s25"]},{"channel":"sales_contract","label":"Enterprise contract","applies_to":"Enterprise subscriptions bought through Contact Sales under an Order Form and the Enterprise Terms of Service","who":"The customer named in the Order Form","method":"self_serve","start_url":null,"steps":[{"do":"Check the end date of your current term in your Order Form","expect":null},{"do":"At least 30 days before the term ends, give notice of termination directly in the Resource Guru platform. The Enterprise Terms don't name the menu; the help center's cancel path is your name, then Billing, then Options","expect":"Cancel account"}],"confirm_by":null,"effective":"At the end of the current term, when the subscription would otherwise renew","notice":"At least 30 days before the end of the current term, given via the platform","refund":"No refund, credit or reduction in fees for unused entitlement, unless the agreement says otherwise","fees":"If the agreement ends early (other than for Resource Guru's material breach), all fees up to the end of the term become due immediately","source_ids":["s32","s33","s34","s35","s2","s3"]}],"pay_less":[{"type":"downgrade","what":"Move to a lower plan from Billing: click Upgrade or Downgrade on the plan you want. Only the account owner can change the plan. The difference is credited to your account, not refunded, and data tied to features the lower plan lacks may become inaccessible or be deleted","evidence":"documented","source_ids":["s6","s7","s22","s23","s24"]},{"type":"seat_reduction","what":"Remove people or resources you no longer schedule: you only pay for what you use, and any credit is used before new charges","evidence":"documented","source_ids":["s29","s30"]},{"type":"annual_billing","what":"Annual plans come with 2 months free, and annual billing renews each year unless you cancel.","evidence":"documented","source_ids":["s9","s8"]}],"export":[{"data":"Invoices (billing history)","how":"As the account owner, open the navigation bar, click your name in the bottom left corner, select Billing, then click Billing History next to Your Plan and click the invoice link highlighted in purple","format":null,"limits":"Only the account owner can download invoices. The article doesn't give a file format or how far back invoices go.","source_ids":["s11","s12","s13"]},{"data":"Customer data for the cancelled subscription","how":"After termination, Resource Guru makes your data available for download in its standard format for 60 days. The Terms don't say how to request it, so ask support before cancelling","format":"Resource Guru's standard format (not specified)","limits":"60 days after termination (6 months after a suspension for non-payment, per the help center)","source_ids":["s21","s36","s5"]}],"after_cancel":{"access_until":"Immediately for a self-serve subscription, which the Terms say terminates as soon as you cancel. Enterprise subscriptions end at the end of the term","data_kept":"Data can be downloaded for 60 days after termination, and the help center says it is deleted from the database 60 days after a voluntary cancellation (6 months after a suspension for non-payment)","you_lose":["Access to the account as soon as a self-serve subscription is cancelled","Any credit held in the account, which is forfeited at termination","Account data, which is deleted from the database 60 days after a voluntary cancellation"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Only the account owner can cancel, change the plan or download invoices","Cancelling ends access immediately, with no refund for the rest of the term, so cancel close to the renewal date","Enterprise contracts need notice at least 30 days before the term ends","Involuntary suspension for non-payment deletes account data after 6 months","The trial needs no credit card: if you don't subscribe, you won't be charged"]},"sources":[{"id":"s1","url":"https://help.resourceguruapp.com/en/articles/1959938","title":"Cancelling Your Subscription","publisher":"vendor","quote":"Please note: You must be logged in as the account owner to cancel your subscription.","supports":"only the account owner can cancel"},{"id":"s2","url":"https://help.resourceguruapp.com/en/articles/1959938","title":"Cancelling Your Subscription","publisher":"vendor","quote":"Open the navigation bar, click on your name in the bottom left corner, then select Billing from the drop-down menu.","supports":"where cancelling starts"},{"id":"s3","url":"https://help.resourceguruapp.com/en/articles/1959938","title":"Cancelling Your Subscription","publisher":"vendor","quote":"Click Options, then click Cancel account and follow the instructions.","supports":"the final cancel steps"},{"id":"s4","url":"https://help.resourceguruapp.com/en/articles/1959938","title":"Cancelling Your Subscription","publisher":"vendor","quote":"If an account is voluntarily cancelled, the account data is deleted from our database after 60 days.","supports":"data deletion after a voluntary cancellation"},{"id":"s5","url":"https://help.resourceguruapp.com/en/articles/1959938","title":"Cancelling Your Subscription","publisher":"vendor","quote":"If the account goes into involuntary suspension (eg due to non-payment), data is deleted after 6 months.","supports":"data deletion after non-payment suspension"},{"id":"s6","url":"https://help.resourceguruapp.com/en/articles/1959874","title":"Upgrading/Downgrading Your Plan","publisher":"vendor","quote":"Please note: You must be logged in as the account owner to change your subscription plan.","supports":"only the account owner can change the plan"},{"id":"s7","url":"https://help.resourceguruapp.com/en/articles/1959874","title":"Upgrading/Downgrading Your Plan","publisher":"vendor","quote":"Click Upgrade or Downgrade on the plan you’d like to move to.","supports":"the downgrade step"},{"id":"s8","url":"https://help.resourceguruapp.com/en/articles/1959682","title":"Switch Between Monthly and Annual Billing","publisher":"vendor","quote":"renew automatically each year, unless you choose to cancel","supports":"annual billing renews each year"},{"id":"s9","url":"https://resourceguruapp.com/pricing","title":"Resource Guru pricing","publisher":"vendor","quote":"If you subscribe, you will have the choice of paying either annually or monthly (annual plans come with 2 months free).","supports":"the annual discount"},{"id":"s10","url":"https://resourceguruapp.com/pricing","title":"Resource Guru pricing","publisher":"vendor","quote":"Try a fully-featured trial without a credit card, cancel anytime.","supports":"the trial and cancelling anytime"},{"id":"s11","url":"https://help.resourceguruapp.com/en/articles/1959810","title":"Downloading Invoices","publisher":"vendor","quote":"Please note: You must be logged in as the account owner to download invoices.","supports":"only the account owner can download invoices"},{"id":"s12","url":"https://help.resourceguruapp.com/en/articles/1959810","title":"Downloading Invoices","publisher":"vendor","quote":"Click Billing History next to Your Plan and then click on the invoice link highlighted in purple to download them.","supports":"where to download invoices"},{"id":"s13","url":"https://help.resourceguruapp.com/en/articles/1959810","title":"Downloading Invoices","publisher":"vendor","quote":"Open the navigation bar, click on your name in the bottom left corner, then select Billing from the drop-down menu.","supports":"the path to Billing"},{"id":"s14","url":"https://resourceguruapp.com/terms","title":"Resource Guru Terms of Use","publisher":"vendor","quote":"At the end of the Initial Term, the Subscription shall automatically renew","supports":"subscriptions renew automatically"},{"id":"s15","url":"https://resourceguruapp.com/terms","title":"Resource Guru Terms of Use","publisher":"vendor","quote":"the Customer notifies Resource Guru of termination, directly via the Platform","supports":"cancelling is done in the platform"},{"id":"s16","url":"https://resourceguruapp.com/terms","title":"Resource Guru Terms of Use","publisher":"vendor","quote":"in which case the relevant Subscription shall terminate immediately upon such notification","supports":"a cancelled subscription ends immediately"},{"id":"s17","url":"https://resourceguruapp.com/terms","title":"Resource Guru Terms of Use","publisher":"vendor","quote":"The Customer shall not be entitled to any refund or credit in respect of any Fees paid or payable","supports":"no refund or credit on cancelling"},{"id":"s18","url":"https://resourceguruapp.com/terms","title":"Resource Guru Terms of Use","publisher":"vendor","quote":"for the remainder of the then-current Initial Term or Renewal Term (as applicable)","supports":"the no-refund rule covers the rest of the term"},{"id":"s19","url":"https://resourceguruapp.com/terms","title":"Resource Guru Terms of Use","publisher":"vendor","quote":"If this agreement is terminated prior to the end of the Initial Term or any Renewal Term","supports":"early termination triggers the fees clause"},{"id":"s20","url":"https://resourceguruapp.com/terms","title":"Resource Guru Terms of Use","publisher":"vendor","quote":"all Fees payable up to the end of the Initial Term or any Renewal Term","supports":"fees to the end of the term become due"},{"id":"s21","url":"https://resourceguruapp.com/terms","title":"Resource Guru Terms of Use","publisher":"vendor","quote":"by the Customer in Resource Guru's standard format for 60 days following termination of the Subscription","supports":"60-day download window after termination"},{"id":"s22","url":"https://resourceguruapp.com/terms","title":"Resource Guru Terms of Use","publisher":"vendor","quote":"or Subscription Plan downgrades, Resource Guru shall credit the Customer's account on the Platform","supports":"downgrades are credited to the account"},{"id":"s23","url":"https://resourceguruapp.com/terms","title":"Resource Guru Terms of Use","publisher":"vendor","quote":"For the avoidance of doubt no refund of Fees shall be payable to the Customer.","supports":"no cash refund on downgrade"},{"id":"s24","url":"https://resourceguruapp.com/terms","title":"Resource Guru Terms of Use","publisher":"vendor","quote":"any data associated with those features may become inaccessible, or permanently deleted","supports":"data tied to features lost on downgrade"},{"id":"s25","url":"https://resourceguruapp.com/terms","title":"Resource Guru Terms of Use","publisher":"vendor","quote":"any credit held in its account shall not be refunded and shall be forfeited automatically","supports":"account credit is forfeited at termination"},{"id":"s26","url":"https://resourceguruapp.com/terms","title":"Resource Guru Terms of Use","publisher":"vendor","quote":"a period of either one (1) month for a Monthly Subscription or twelve (12) months for an Annual Subscription","supports":"monthly and annual terms"},{"id":"s27","url":"https://resourceguruapp.com/pricing","title":"Resource Guru pricing","publisher":"vendor","quote":"You can cancel your subscription at any time. Once you cancel, you won't be billed again.","supports":"billing stops after cancelling"},{"id":"s28","url":"https://resourceguruapp.com/pricing","title":"Resource Guru pricing","publisher":"vendor","quote":"Unfortunately we can't offer refunds for any partially used annual or monthly subscriptions.","supports":"no refunds for partly used periods"},{"id":"s29","url":"https://resourceguruapp.com/pricing","title":"Resource Guru pricing","publisher":"vendor","quote":"you will only ever pay for what you use","supports":"billing follows what's in the account"},{"id":"s30","url":"https://resourceguruapp.com/pricing","title":"Resource Guru pricing","publisher":"vendor","quote":"we will always draw from any credit you have first","supports":"credit is used before new charges"},{"id":"s31","url":"https://resourceguruapp.com/pricing","title":"Resource Guru pricing","publisher":"vendor","quote":"If you don't subscribe, or cancel within your trial period, you won't be charged a thing.","supports":"no charge if you don't subscribe after the trial"},{"id":"s32","url":"https://resourceguruapp.com/enterprise-terms","title":"Resource Guru Enterprise Terms of Service","publisher":"vendor","quote":"the Subscription shall automatically renew for successive Renewal Terms","supports":"Enterprise subscriptions renew automatically"},{"id":"s33","url":"https://resourceguruapp.com/enterprise-terms","title":"Resource Guru Enterprise Terms of Service","publisher":"vendor","quote":"directly via the Platform, at least 30 days before the end","supports":"30-day non-renewal notice via the platform"},{"id":"s34","url":"https://resourceguruapp.com/enterprise-terms","title":"Resource Guru Enterprise Terms of Service","publisher":"vendor","quote":"no refund, credit or reduction in Fees shall be payable","supports":"no refund for unused Enterprise entitlement"},{"id":"s35","url":"https://resourceguruapp.com/enterprise-terms","title":"Resource Guru Enterprise Terms of Service","publisher":"vendor","quote":"all Fees payable up to the end of the Initial Term or any Renewal Term","supports":"Enterprise fees to the end of the term become due on early termination"},{"id":"s36","url":"https://resourceguruapp.com/enterprise-terms","title":"Resource Guru Enterprise Terms of Service","publisher":"vendor","quote":"in Resource Guru's standard format for 60 days following termination","supports":"Enterprise 60-day download window"}],"verification":{"level":"docs","checked_on":"2026-10-08","by":"stackcut-research","unverified":["What confirms a cancellation, such as an email or a status on the Billing page, isn't documented.","How to download your data in the 60 days after termination isn't described in the help center; only invoices have a how-to.","The invoice article gives no file format and no limit on how far back invoices go."],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Added when cancelling takes effect from the Terms of Use: the subscription terminates immediately on cancelling, with no refund or credit for the rest of the term.","Added the fees rule: if the agreement ends early, fees to the end of the term become due, and account credit is forfeited.","Added an Enterprise contract route: notice via the platform at least 30 days before the term ends, per the Enterprise Terms of Service.","Added the 60-day data download window from the Terms, the downgrade credit and data-loss rules, and fewer people or resources as a way to pay less.","Dropped unverified notes the Terms resolved (when access ends, refunds) and the one about billing-switch steps."]}},"page":"https://stackcut.io/cancel/resource_guru","json":"https://stackcut.io/exits/resource_guru.json","evidence":{"packet_revision":"31efbf7b0e8fc52d9b04c0d649f5af10430fb7ced487904fd6f82ee6d0440497","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"resource-guru--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"resource-guru--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"restream","name":"Restream","category":"design_creative","website":"https://restream.io","domains":["restream.io"],"summary":"Go to Settings, Billing, click Cancel subscription, pick a reason, then Cancel Subscription at the bottom. Paid features last until the billing period ends and the account stays. Cancel the Clips add-on separately. Refunds only for first purchases cancelled within 7 days. Download recordings before they expire.","routes":[{"channel":"direct_web","label":"Paid plan or free trial","applies_to":"Restream paid plans (monthly or yearly) and 7-day free trials, billed by Restream","who":"The account holder; for a workspace, billing is tied to the owner's personal account, and admins can also manage billing","method":"self_serve","start_url":"https://app.restream.io/settings/billing","steps":[{"do":"Go to the Billing page under your Settings","expect":null},{"do":"Click Cancel subscription","expect":"a request for your cancellation reason"},{"do":"Select a cancellation reason (feedback is optional)","expect":null},{"do":"Click Cancel Subscription at the bottom of the page to confirm","expect":null}],"confirm_by":null,"effective":"You keep paid features until the end of the billing period; a cancelled free trial drops the account to the Free plan","notice":"Plans renew automatically until cancelled. A 7-day trial charges your payment method when it ends if the subscription is still active","refund":"7-day money-back guarantee for first-time subscribers: cancel within 7 calendar days of your first purchase, then ask support (Need Help? chat) or email billing@restream.io from your account's email. Auto-renewals and charges made after a 7-day trial aren't covered, and an upgrade from one paid plan to another isn't a first-time subscription","fees":null,"source_ids":["s1","s2","s3","s4","s8","s9","s10","s11","s12","s13","s16","s17","s18","s27","s28","s30"]},{"channel":"direct_web","label":"Clips add-on","applies_to":"The Clips add-on, bought on top of a Restream subscription","who":"The account holder","method":"self_serve","start_url":"https://app.restream.io/settings/billing","steps":[{"do":"Go to your account's billing page and find the Clips add-on","expect":null},{"do":"Click Cancel Subscription next to the Clips add-on","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s19","s20"]}],"pay_less":[{"type":"free_plan","what":"Restream's Free plan streams to 2 channels at once (with Restream branding); recordings aren't saved on free accounts","evidence":"documented","source_ids":["s21","s31","s24"]},{"type":"downgrade","what":"Switch to a cheaper paid plan from the Billing page; downgrades apply after the end of the current billing period. To go from yearly to monthly billing, cancel the yearly plan and resubscribe monthly when it ends","evidence":"documented","source_ids":["s14","s15"]}],"export":[{"data":"Stream recordings","how":"Recordings are saved automatically in your Restream video storage; download the ones you want to keep from there","format":null,"limits":"Recordings are kept 15 days on Standard and Professional and 30 days on Business, then can't be retrieved. Free accounts don't save recordings, and deleting the account erases them","source_ids":["s29","s22","s23","s24","s26"]}],"after_cancel":{"access_until":"The end of the current billing period","data_kept":"Cancelling doesn't remove the account: channels and stream settings stay if you resubscribe. Recordings expire 15 or 30 days after they're made, depending on the plan. Deleting the account permanently erases recordings, analytics and destinations","you_lose":["Paid features at the end of the billing period","Any discount that was applied to your plan","Saving new recordings, which needs a paid plan","Recordings once they expire: they can't be retrieved"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"You're asked to select a cancellation reason (feedback optional) before the final Cancel Subscription button","tips":["Cancelling doesn't delete the account; Delete My Account in account settings is separate and irreversible","The Clips add-on has its own Cancel Subscription button on the billing page","Refunds only for first-time subscribers within 7 calendar days; renewals, charges after a free trial and upgrades aren't covered","Discounts on your plan are lost once you cancel","Download recordings first: they expire after 15 or 30 days and can't be recovered","In a workspace, billing is tied to the owner's personal account"]},"sources":[{"id":"s1","url":"https://support.restream.io/en/articles/820384-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"Go to the Billing page under your Settings.","supports":"where to cancel"},{"id":"s2","url":"https://support.restream.io/en/articles/820384-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"Select a cancellation reason and let us know if you have any feedback.","supports":"the reason step"},{"id":"s3","url":"https://support.restream.io/en/articles/820384-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"Click Cancel Subscription at the bottom of the page to confirm your choice.","supports":"the final confirm step"},{"id":"s4","url":"https://support.restream.io/en/articles/820384-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"You will still have access to paid features until the end of your billing period","supports":"when access ends"},{"id":"s5","url":"https://support.restream.io/en/articles/820384-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"Canceling your subscription does not equal removing your account.","supports":"cancelling isn't deleting"},{"id":"s6","url":"https://support.restream.io/en/articles/820384-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"If you resubscribe in the future, your channels and stream settings will still be there!","supports":"settings are kept"},{"id":"s7","url":"https://support.restream.io/en/articles/820384-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"After canceling, any discounts that were previously applied to your plan will no longer be valid.","supports":"discounts are lost"},{"id":"s8","url":"https://support.restream.io/en/articles/820384-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"You can only cancel your subscription if you have an active paid plan","supports":"who sees the cancel option"},{"id":"s9","url":"https://support.restream.io/en/articles/760447-how-to-get-a-refund","title":"How to get a refund","publisher":"vendor","quote":"7-day money-back guarantee period for first-time subscribers","supports":"the refund guarantee"},{"id":"s10","url":"https://support.restream.io/en/articles/760447-how-to-get-a-refund","title":"How to get a refund","publisher":"vendor","quote":"Cancel your paid plan within 7 calendar days from the date of your first purchase.","supports":"the refund window"},{"id":"s11","url":"https://support.restream.io/en/articles/760447-how-to-get-a-refund","title":"How to get a refund","publisher":"vendor","quote":"or email our billing team at billing@restream.io from your Restream account's registered email address.","supports":"how to request a refund"},{"id":"s12","url":"https://support.restream.io/en/articles/760447-how-to-get-a-refund","title":"How to get a refund","publisher":"vendor","quote":"Auto-renewals are not covered by the 7-day money-back guarantee","supports":"renewals aren't refundable"},{"id":"s13","url":"https://support.restream.io/en/articles/760447-how-to-get-a-refund","title":"How to get a refund","publisher":"vendor","quote":"If you upgrade from one paid plan to another, the new upgrade is not considered a \"first-time subscription.\"","supports":"upgrades aren't first purchases"},{"id":"s14","url":"https://support.restream.io/en/articles/1864163-manage-your-subscription","title":"Manage your subscription","publisher":"vendor","quote":"Downgrades will be applied after the end of your current billing period.","supports":"when a downgrade applies"},{"id":"s15","url":"https://support.restream.io/en/articles/1864163-manage-your-subscription","title":"Manage your subscription","publisher":"vendor","quote":"To downgrade from a yearly plan to a monthly plan, you'll need to cancel your yearly subscription.","supports":"yearly to monthly"},{"id":"s16","url":"https://support.restream.io/en/articles/1864163-manage-your-subscription","title":"Manage your subscription","publisher":"vendor","quote":"You can cancel at any time to stop the auto-renewal.","supports":"auto-renewal"},{"id":"s17","url":"https://support.restream.io/en/articles/5821652-how-to-cancel-a-free-trial","title":"How to cancel a free trial","publisher":"vendor","quote":"After the 7-day trial ends, if your subscription is still active, the payment method on your account will be charged.","supports":"trials convert to paid"},{"id":"s18","url":"https://support.restream.io/en/articles/5821652-how-to-cancel-a-free-trial","title":"How to cancel a free trial","publisher":"vendor","quote":"When you cancel a free trial, your account will be downgraded to a free plan","supports":"a cancelled trial goes to Free"},{"id":"s19","url":"https://support.restream.io/en/articles/10559070-clips-pricing-faqs","title":"Clips Pricing FAQs","publisher":"vendor","quote":"Clips are purchased as an add-on to your existing subscription.","supports":"Clips is a separate add-on"},{"id":"s20","url":"https://support.restream.io/en/articles/10559070-clips-pricing-faqs","title":"Clips Pricing FAQs","publisher":"vendor","quote":"Go to your account's billing, locate the Clips add-on, and click Cancel Subscription.","supports":"cancelling Clips"},{"id":"s21","url":"https://restream.io/pricing","title":"Restream pricing","publisher":"vendor","quote":"A taste of multistreaming: Stream on 2 channels at once","supports":"the Free plan"},{"id":"s22","url":"https://support.restream.io/en/articles/10599465-where-is-my-recording","title":"Where is my recording?","publisher":"vendor","quote":"That is 15 days for Standard and Professional and 30 days for the Business plan.","supports":"how long recordings are kept"},{"id":"s23","url":"https://support.restream.io/en/articles/10599465-where-is-my-recording","title":"Where is my recording?","publisher":"vendor","quote":"Once a recording has expired, it can no longer be retrieved.","supports":"expired recordings are gone"},{"id":"s24","url":"https://support.restream.io/en/articles/10599465-where-is-my-recording","title":"Where is my recording?","publisher":"vendor","quote":"Recordings are saved on paid plans only.","supports":"no recordings on Free"},{"id":"s25","url":"https://support.restream.io/en/articles/3668914-delete-your-account","title":"Delete your account","publisher":"vendor","quote":"Deleting your account is irreversible and will permanently erase your personal data from Restream.","supports":"deleting is permanent"},{"id":"s26","url":"https://support.restream.io/en/articles/3668914-delete-your-account","title":"Delete your account","publisher":"vendor","quote":"stream recordings, analytics, and destinations","supports":"what deletion erases"},{"id":"s27","url":"https://support.restream.io/en/articles/11003688-manage-roles-in-workspaces","title":"Manage roles in workspaces","publisher":"vendor","quote":"Billing is tied to the owner's personal account, not the organization or workspace.","supports":"whose account holds workspace billing"},{"id":"s28","url":"https://support.restream.io/en/articles/11003688-manage-roles-in-workspaces","title":"Manage roles in workspaces","publisher":"vendor","quote":"Can access and manage the organization's billing.","supports":"workspace admins can manage billing"},{"id":"s29","url":"https://support.restream.io/en/articles/10599465-where-is-my-recording","title":"Where is my recording?","publisher":"vendor","quote":"Your recordings are automatically saved in your video storage.","supports":"where recordings are"},{"id":"s30","url":"https://support.restream.io/en/articles/5821652-how-to-cancel-a-free-trial","title":"How to cancel a free trial","publisher":"vendor","quote":"Please note that charges made after a 7-day trial do not qualify for Restream's 7-day money-back guarantee.","supports":"post-trial charges aren't refundable"},{"id":"s31","url":"https://restream.io/pricing","title":"Restream pricing","publisher":"vendor","quote":"Restream branding","supports":"the Free plan carries Restream branding"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Restream's Terms of Service aren't covered here; renewal and refund facts come from Restream's help center","Restream's help doesn't say whether cancelling the main plan also cancels the Clips add-on, or describe the confirmation after cancelling","No App Store or Google Play billing for Restream plans is described in Restream's help center","How much yearly billing saves isn't stated in Restream's help center, and Enterprise contract terms such as renewal and notice aren't on its public pages"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked the cancel, refund, manage-subscription, free-trial, Clips, workspace-roles, recording, delete-account and pricing pages: steps, end-of-period access, the Free-plan fallback, the Clips cancel step and the owner and admin billing roles are confirmed","Refund: the free-trial article says charges made after a 7-day trial don't qualify for the money-back guarantee; added to the refund and the tips (s30)","Free plan: the Restream branding claim now has its own pricing quote (s31)","Reworded the yearly-savings and Enterprise note for readers"]}},"page":"https://stackcut.io/cancel/restream","json":"https://stackcut.io/exits/restream.json","evidence":{"packet_revision":"ff064bea5634ab793f684a27b8a7392812cb1185a6a075d3c1d88b34c202c991","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"restream--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"restream--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"retool","name":"Retool","category":"developer_tools","website":"https://retool.com","domains":["retool.com"],"summary":"An admin downgrades to Free in the organization's Billing settings, which stops auto-renewal; monthly plans are billed in arrears, so a final invoice for the month's builders and internal users follows. Annual plans are cancelled through Support with no prorated refund. Enterprise renews per its Order Form.","routes":[{"channel":"direct_web","label":"Monthly Team or Business plans","applies_to":"Retool Cloud Team and Business plans billed monthly by card","who":"An organization admin","method":"self_serve","start_url":"https://login.retool.com/auth/login?redirectOnLogin=settings/billing","steps":[{"do":"Export what you want to keep first: apps (App actions menu, Export to JSON) and Retool Database tables (right-click the table's tab, Export CSV)","expect":null},{"do":"Sign in as an admin and open the organization's Billing settings","expect":null},{"do":"Switch the organization to the Free (non-paid) plan","expect":null}],"confirm_by":null,"effective":null,"notice":"Paid subscriptions renew automatically (for one year or the preceding term, whichever is shorter) unless you downgrade to a non-paid plan in Billing settings","refund":"Payment obligations are non-cancellable and fees paid are non-refundable","fees":"Monthly plans have no upfront charge: at the end of each monthly cycle Retool bills for that month's builders and internal users, so one more invoice follows. Users added mid-cycle aren't prorated. Agent usage beyond the free allotment is invoiced monthly","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s23","s24","s26"]},{"channel":"sales_contract","label":"Annual plans","applies_to":"Team and Business plans paid annually","who":"An organization admin, through Retool Support","method":"contact_sales","start_url":null,"steps":[{"do":"Contact Retool's support team and ask to cancel the annual plan; the Terms' notice address for Support is support@retool.com","expect":null},{"do":"If you're sending a formal notice of termination, the Terms require it to go to legal@retool.com","expect":null}],"confirm_by":null,"effective":null,"notice":"Subscriptions renew automatically for one year or the preceding term, whichever is shorter; ask Support to cancel before the term ends. An emailed notice counts the day after it is sent","refund":"Annual plans are a commitment: cancelling doesn't give a prorated refund for unused time","fees":"Additional usage within the annual term is billed monthly, and users can't be subtracted from the annual commitment","source_ids":["s3","s11","s12","s13","s37","s2","s38"]},{"channel":"sales_contract","label":"Enterprise plans","applies_to":"Enterprise plans under the Master Subscription Agreement and an Order Form","who":"The customer, by written notice to Retool","method":"contact_sales","start_url":null,"steps":[{"do":"Check your Order Form's renewal terms, then give Retool written notice as it requires (the agreement treats an email notice as given the first business day after sending)","expect":null}],"confirm_by":null,"effective":null,"notice":"Renewal works as described in the applicable Order Form","refund":"Payment obligations are non-cancelable and fees paid are non-refundable","fees":null,"source_ids":["s14","s15","s16"]}],"pay_less":[{"type":"free_plan","what":"The Free plan covers up to 5 users","evidence":"documented","source_ids":["s17"]},{"type":"annual_billing","what":"Annual plans lock in a discounted rate for a set number of builders and internal users, paid up front for a year (but users can't be removed mid-term)","evidence":"documented","source_ids":["s12","s18"]},{"type":"seat_reduction","what":"Monthly plans bill builders and internal users by their activity each month; users who didn't build or edit an app or workflow are billed at the lower internal-user rate, so fewer builders lowers the bill","evidence":"documented","source_ids":["s5","s19","s20"]},{"type":"student_or_nonprofit","what":"Nonprofits can apply for 25 free seats; students and educators can apply for a free Business account","evidence":"documented","source_ids":["s21","s22"]}],"export":[{"data":"Apps (queries, components and modules)","how":"In the app IDE's App actions menu, click Export to JSON or Export to Toolscript ZIP","format":"JSON file or Toolscript ZIP","limits":"Exports don't contain resources. Retool says it has no feature to move Custom Apps off the Retool Platform, and exports can be limited by plan and data retention settings","source_ids":["s27","s28","s29","s30","s31"]},{"data":"Retool Database tables","how":"Right-click the table's tab and select Export CSV; the browser downloads the file","format":"CSV","limits":null,"source_ids":["s32","s33"]}],"after_cancel":{"access_until":null,"data_kept":"After the term, Retool has no obligation to keep Customer Data or Custom Apps; when you delete your account, Retool deletes all Customer Data, unless legally prohibited. Enterprise customers can ask for a copy of stored Customer Data for up to 30 days after termination","you_lose":["Custom Apps and Customer Data once the account is deleted","On the Free plan, agent runs beyond the monthly free usage: further execution fails until the next cycle"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Downgrading to a non-paid plan in Billing settings is how you opt out of auto-renewal","Monthly plans are billed in arrears: expect one more invoice for the last month's users","Annual plans are cancelled by contacting Support, with no prorated refund, and users can't be removed from the commitment","Agent overages are invoiced monthly even on annual subscriptions","Export apps and Retool Database tables before deleting the account: app exports don't include resources","Only admins can switch plans"]},"sources":[{"id":"s1","url":"https://docs.retool.com/support/billing-usage","title":"Billing and usage","publisher":"vendor","quote":"Admins can view and switch plans in your organization's Billing settings.","supports":"who switches plans, and where"},{"id":"s2","url":"https://docs.retool.com/legal/customer-terms-of-service","title":"Customer Terms of Service","publisher":"vendor","quote":"To opt-out of automatic renewal of Customer's paid Retool Platform subscription plan, Customer must go to its Billing settings and downgrade to a non-paid subscription plan.","supports":"how to stop renewal"},{"id":"s3","url":"https://docs.retool.com/legal/customer-terms-of-service","title":"Customer Terms of Service","publisher":"vendor","quote":"for additional periods equal to one (1) year or the preceding term, whichever is shorter","supports":"the renewal period"},{"id":"s4","url":"https://docs.retool.com/legal/customer-terms-of-service","title":"Customer Terms of Service","publisher":"vendor","quote":"Payment obligations for the Retool Platform are non-cancellable, and except as expressly stated in the Contract, fees paid are non-refundable.","supports":"no refunds"},{"id":"s5","url":"https://docs.retool.com/support/billing-usage","title":"Billing and usage","publisher":"vendor","quote":"Each billing cycle, Retool calculates the total number of builders and internal users based on their activity in the month.","supports":"activity-based user billing"},{"id":"s6","url":"https://docs.retool.com/support/billing-usage","title":"Billing and usage","publisher":"vendor","quote":"There are no upfront charges when you sign up for a monthly plan.","supports":"monthly plans aren't prepaid"},{"id":"s7","url":"https://docs.retool.com/support/billing-usage","title":"Billing and usage","publisher":"vendor","quote":"At the end of each monthly billing cycle, Retool calculates builder- and internal-user rates for the month, then bills you for the total amount.","supports":"billing in arrears, so a final invoice follows"},{"id":"s8","url":"https://docs.retool.com/support/billing-usage","title":"Billing and usage","publisher":"vendor","quote":"Charges for users added during a billing cycle are not prorated.","supports":"no proration for added users"},{"id":"s9","url":"https://docs.retool.com/legal/customer-terms-of-service","title":"Customer Terms of Service","publisher":"vendor","quote":"For monthly Retool Platform subscription plans that are not also a Prepaid Plan, your Retool Platform fees will be based on (i) your actual usage","supports":"monthly fees follow actual usage"},{"id":"s10","url":"https://docs.retool.com/legal/customer-terms-of-service","title":"Customer Terms of Service","publisher":"vendor","quote":"At the end of each monthly billing cycle, Retool will invoice you for such monthly fees, which will be immediately due to Retool.","supports":"the end-of-cycle invoice"},{"id":"s11","url":"https://docs.retool.com/support/billing-usage","title":"Billing and usage","publisher":"vendor","quote":"This is an annual commitment and canceling will not result in a prorated refund for unused time. You can cancel your annual plan by contacting our support team.","supports":"the annual cancel route and refund"},{"id":"s12","url":"https://docs.retool.com/support/billing-usage","title":"Billing and usage","publisher":"vendor","quote":"You can add users to your annual commitment at any time by contacting Support. However, you cannot subtract users.","supports":"annual seats can't be reduced"},{"id":"s13","url":"https://docs.retool.com/support/billing-usage","title":"Billing and usage","publisher":"vendor","quote":"Within each annual term, Retool bills for additional usage on a monthly billing cycle.","supports":"monthly billing of extra usage on annual plans"},{"id":"s14","url":"https://docs.retool.com/legal/master-subscription-agreement","title":"Master Subscription Agreement","publisher":"vendor","quote":"Subscriptions to the Retool Platform will renew as described in the applicable Order Form.","supports":"Enterprise renewal follows the Order Form"},{"id":"s15","url":"https://docs.retool.com/legal/master-subscription-agreement","title":"Master Subscription Agreement","publisher":"vendor","quote":"Payment obligations are non-cancelable and, except as expressly set forth in this Agreement, fees paid are non-refundable.","supports":"Enterprise fees non-refundable"},{"id":"s16","url":"https://docs.retool.com/legal/master-subscription-agreement","title":"Master Subscription Agreement","publisher":"vendor","quote":"the first business day after sending by email","supports":"when an email notice counts as given"},{"id":"s17","url":"https://retool.com/pricing","title":"Pricing","publisher":"vendor","quote":"Up to 5 users","supports":"the Free plan user limit"},{"id":"s18","url":"https://docs.retool.com/support/billing-usage","title":"Billing and usage","publisher":"vendor","quote":"Annual plans allow you to lock in a discounted rate for a given quantity of builders and internal users by paying up front for a year.","supports":"annual discount"},{"id":"s19","url":"https://docs.retool.com/support/billing-usage","title":"Billing and usage","publisher":"vendor","quote":"Enabled users who built or edited an app or workflow during the billing cycle","supports":"who counts as a builder"},{"id":"s20","url":"https://docs.retool.com/support/billing-usage","title":"Billing and usage","publisher":"vendor","quote":"Internal users are billed at a lower rate than builders.","supports":"internal users cost less"},{"id":"s21","url":"https://retool.com/pricing","title":"Pricing","publisher":"vendor","quote":"Apply for 25 free seats","supports":"the nonprofit offer"},{"id":"s22","url":"https://retool.com/pricing","title":"Pricing","publisher":"vendor","quote":"Free Business account","supports":"the student and educator offer"},{"id":"s23","url":"https://docs.retool.com/support/billing-usage/agents","title":"Agents billing and usage","publisher":"vendor","quote":"Team and Business plan customers will receive monthly overage charges for any usage beyond the free allotment.","supports":"agent overages"},{"id":"s24","url":"https://docs.retool.com/support/billing-usage/agents","title":"Agents billing and usage","publisher":"vendor","quote":"even for customers on an annual Retool subscription, Retool Agents overages are invoiced on a monthly basis.","supports":"agent overages are monthly"},{"id":"s25","url":"https://docs.retool.com/support/billing-usage/agents","title":"Agents billing and usage","publisher":"vendor","quote":"If an organization is on the Free plan and exceeds the free usage for the month, in-progress agents will complete, and further execution will fail.","supports":"Free plan agent limit"},{"id":"s26","url":"https://docs.retool.com/legal/customer-terms-of-service","title":"Customer Terms of Service","publisher":"vendor","quote":"all subscriptions automatically renew","supports":"auto-renewal"},{"id":"s27","url":"https://docs.retool.com/apps/guides/app-management/import-export","title":"Import and export classic apps","publisher":"vendor","quote":"To export an app from the app IDE, in the App actions menu, click Export to JSON or Export to Toolscript ZIP.","supports":"how to export an app"},{"id":"s28","url":"https://docs.retool.com/apps/guides/app-management/import-export","title":"Import and export classic apps","publisher":"vendor","quote":"The export of an app contains its queries, components, and modules.","supports":"what an app export contains"},{"id":"s29","url":"https://docs.retool.com/apps/guides/app-management/import-export","title":"Import and export classic apps","publisher":"vendor","quote":"It does not contain any resources.","supports":"what an app export leaves out"},{"id":"s30","url":"https://docs.retool.com/legal/customer-terms-of-service","title":"Customer Terms of Service","publisher":"vendor","quote":"there are currently no features or functionality made available by us that enables or assists the export, transfer, translation or transition of Custom Apps off of the Retool Platform.","supports":"apps can't be moved off Retool"},{"id":"s31","url":"https://docs.retool.com/legal/customer-terms-of-service","title":"Customer Terms of Service","publisher":"vendor","quote":"During the term of a subscription, Customer will be permitted to export Customer Data via the cloud-based Retool Platform","supports":"export during the term"},{"id":"s32","url":"https://docs.retool.com/data-sources/guides/retool-database/export-data","title":"Export table data from Retool Database","publisher":"vendor","quote":"Right-click on the table's tab and select Export CSV.","supports":"exporting a table"},{"id":"s33","url":"https://docs.retool.com/data-sources/guides/retool-database/export-data","title":"Export table data from Retool Database","publisher":"vendor","quote":"Retool generates the CSV file, which is then downloaded using your browser.","supports":"the CSV download"},{"id":"s34","url":"https://docs.retool.com/legal/customer-terms-of-service","title":"Customer Terms of Service","publisher":"vendor","quote":"Following the Term, Retool shall have no obligation to maintain or provide any Customer Data or Custom Apps","supports":"no obligation to keep data after the term"},{"id":"s35","url":"https://docs.retool.com/legal/customer-terms-of-service","title":"Customer Terms of Service","publisher":"vendor","quote":"upon Customer's deletion of its account, Retool shall, unless legally prohibited, delete all Customer Data","supports":"deletion on account deletion"},{"id":"s36","url":"https://docs.retool.com/legal/master-subscription-agreement","title":"Master Subscription Agreement","publisher":"vendor","quote":"For up to thirty (30) days past termination of this Agreement, Customer may request Retool to provide a copy of Customer Data still stored by Retool.","supports":"Enterprise data copy within 30 days"},{"id":"s37","url":"https://docs.retool.com/legal/customer-terms-of-service","title":"Customer Terms of Service","publisher":"vendor","quote":"Notices to Retool will be sent to support@retool.com, except for legal notices, such as notices of termination or an indemnifiable claim, which must be sent to legal@retool.com.","supports":"where notices to Retool go"},{"id":"s38","url":"https://docs.retool.com/legal/customer-terms-of-service","title":"Customer Terms of Service","publisher":"vendor","quote":"Notices will be deemed to have been duly given (a) the day after it is sent, in the case of notices through email","supports":"when an emailed notice counts"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["The exact screens for switching to the Free plan in Billing settings, and when a monthly downgrade takes effect, are not documented on the pages read","How to delete a Retool organization or account is not documented on the pages read","Self-hosted Retool licenses and any cloud-marketplace billing were not researched","The billing page says only to contact Support to cancel an annual plan; that an email to support@retool.com (the Terms' notice address) is enough is not stated"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["Annual route: added the Terms' notice addresses (support@retool.com; notices of termination to legal@retool.com) and that email notice counts the day after sending (new s37, s38)","Still unconfirmed: the Free-plan switch screens, when a monthly downgrade takes effect, deleting an organization, self-hosted and marketplace billing"]}},"stackcut":{"vendor_id":"retool","name":"Retool","recipes":[{"id":"admin-panel","title":"Purpose-built admin panel or client portal","best_year_one_net":94}]},"page":"https://stackcut.io/cancel/retool","json":"https://stackcut.io/exits/retool.json","evidence":{"packet_revision":"1ffac44fc79406196807aae73dab0ea46d2e5f500d02d25bc18cc5118ce9df4a","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"retool--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"retool--sales-contract--r2","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"retool--sales-contract--r3","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"ring_protect","name":"Ring Protect","category":"other_digital","website":"https://ring.com","domains":["ring.com"],"summary":"Sign in on ring.com, select Plan on the top menu, choose the plan and confirm the cancellation. The plan runs to the end of the billing period, with no refund. Gotcha: you lose access to every recorded video and they can't be restored, so download what you need first.","routes":[{"channel":"direct_web","applies_to":"Ring Protect plans (Ring Solo, Ring Multi, Ring Pro) and add-ons; Ring plans are only sold on ring.com","who":"The account owner, signed in on ring.com","method":"self_serve","start_url":"https://ring.com/users/sign_in","steps":[{"do":"Sign in to your account on ring.com","expect":"Plan"},{"do":"Select Plan on the top menu","expect":"your plans"},{"do":"Select the plan you want to cancel","expect":null},{"do":"Confirm the cancellation","expect":null}],"confirm_by":null,"effective":"The subscription and add-ons stop at the end of the billing period and don't renew; you keep the plan's benefits until then","notice":null,"refund":"Refunds are not available unless required by applicable law","fees":null,"source_ids":["s1","s2","s3","s4","s6","s8"]}],"pay_less":[{"type":"annual_billing","what":"Pay yearly instead of monthly, e.g. Ring Solo $49.99 a year against $4.99 a month, or Ring Multi $99.99 a year against $9.99 a month; to switch, cancel and resubscribe, or ask Customer Support","evidence":"documented","source_ids":["s12","s13","s10","s11"]},{"type":"downgrade","what":"Move to a cheaper tier, e.g. Ring Solo ($4.99 a month, one device): cancel the current plan on ring.com, then resubscribe to the tier you want","evidence":"documented","source_ids":["s9","s12"]}],"export":[{"data":"Recorded videos (event history)","how":"On ring.com: sign in, go to History, select Manage (pencil icon), select the videos, then Download. In the Ring app: History tile, then ••• on a video, then Download","format":"A .zip file of time-stamped .mp4 videos","limits":"Videos are kept up to 180 days from recording; the app downloads one clip at a time, and how many you can download at once on the web depends on their length","source_ids":["s14","s15","s16","s17"]}],"after_cancel":{"access_until":"The end of the billing period","data_kept":"When you cancel the plan you lose access to all recorded videos, so download them before cancelling; past recordings cannot be restored","you_lose":["Access to all recorded videos","Plan features such as video playback and person, package and vehicle alerts"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Download any videos you want to keep before cancelling: access to recordings ends with the plan and they can't be restored","Ring plans are only sold on ring.com, so there is no App Store or Google Play subscription to cancel","To downgrade or switch between monthly and yearly billing, cancel and resubscribe","Subscriptions bought through the Ring Appstore (third-party integrations) are managed separately"]},"sources":[{"id":"s1","url":"https://ring.com/support/articles/468y0/Canceling-your-Ring-plan","title":"Canceling your Ring plan (Ring Help)","publisher":"vendor","quote":"You can cancel your Ring plan on ring.com.","supports":"where to cancel"},{"id":"s2","url":"https://ring.com/support/articles/468y0/Canceling-your-Ring-plan","title":"Canceling your Ring plan (Ring Help)","publisher":"vendor","quote":"When you cancel, your subscription and add-ons will stop at the end of your billing period and will not renew.","supports":"when it takes effect"},{"id":"s3","url":"https://ring.com/support/articles/468y0/Canceling-your-Ring-plan","title":"Canceling your Ring plan (Ring Help)","publisher":"vendor","quote":"You will keep your plan's benefits until your billing period ends.","supports":"when access ends"},{"id":"s4","url":"https://ring.com/support/articles/468y0/Canceling-your-Ring-plan","title":"Canceling your Ring plan (Ring Help)","publisher":"vendor","quote":"Refunds are not available for Ring subscription cancellations unless required by applicable law.","supports":"no refund"},{"id":"s5","url":"https://ring.com/support/articles/468y0/Canceling-your-Ring-plan","title":"Canceling your Ring plan (Ring Help)","publisher":"vendor","quote":"Important note: When you cancel your plan, you will lose access to all your recorded videos. To save any videos, you must download them before canceling your plan.","supports":"videos are lost, download first"},{"id":"s6","url":"https://ring.com/support/articles/468y0/Canceling-your-Ring-plan","title":"Canceling your Ring plan (Ring Help)","publisher":"vendor","quote":"Sign in to your account on ring.com. Select Plan on the top menu. Select the plan you want to cancel. Confirm the cancellation.","supports":"the steps"},{"id":"s7","url":"https://ring.com/support/articles/468y0/Canceling-your-Ring-plan","title":"Canceling your Ring plan (Ring Help)","publisher":"vendor","quote":"Keep in mind that past video recordings cannot be restored.","supports":"recordings can't come back"},{"id":"s8","url":"https://ring.com/support/articles/mo3gg/subscribe-manage-ring-plan","title":"Subscribe to and manage a Ring plan or add-on (Ring Help)","publisher":"vendor","quote":"You can only subscribe to a Ring plan on ring.com.","supports":"no app-store billing channel"},{"id":"s9","url":"https://ring.com/support/articles/mo3gg/subscribe-manage-ring-plan","title":"Subscribe to and manage a Ring plan or add-on (Ring Help)","publisher":"vendor","quote":"To downgrade your subscription: Cancel your current Ring subscription from your account at ring.com. Resubscribe to your preferred subscription tier.","supports":"how to downgrade"},{"id":"s10","url":"https://ring.com/support/articles/mo3gg/subscribe-manage-ring-plan","title":"Subscribe to and manage a Ring plan or add-on (Ring Help)","publisher":"vendor","quote":"To change your Ring subscription billing between monthly and yearly while staying on the same subscription tier, you will need to cancel your existing subscription and resubscribe","supports":"switching billing cycle"},{"id":"s11","url":"https://ring.com/support/articles/mo3gg/subscribe-manage-ring-plan","title":"Subscribe to and manage a Ring plan or add-on (Ring Help)","publisher":"vendor","quote":"Alternatively, you can contact Customer Support for help changing your billing cycle.","supports":"support can change the billing cycle"},{"id":"s12","url":"https://ring.com/plans","title":"Ring plans and pricing (Ring)","publisher":"vendor","quote":"Ring Solo $4.99/mo or $49.99/yr + applicable tax","supports":"Ring Solo prices"},{"id":"s13","url":"https://ring.com/plans","title":"Ring plans and pricing (Ring)","publisher":"vendor","quote":"Ring Multi $9.99/mo or $99.99/yr + applicable tax","supports":"Ring Multi prices"},{"id":"s14","url":"https://ring.com/support/articles/6shp7/managing-your-ring-videos","title":"Managing your Ring videos (Ring Help)","publisher":"vendor","quote":"Sign in to your Ring account. Go to History. Select Manage (pencil icon). Select the videos you want to download. Select Download.","supports":"how to export videos on the web"},{"id":"s15","url":"https://ring.com/support/articles/6shp7/managing-your-ring-videos","title":"Managing your Ring videos (Ring Help)","publisher":"vendor","quote":"Note: Videos are time stamped and downloaded to your computer as a .zip file. Once unzipped, each .mp4 file can be opened and viewed individually.","supports":"export format"},{"id":"s16","url":"https://ring.com/support/articles/6shp7/managing-your-ring-videos","title":"Managing your Ring videos (Ring Help)","publisher":"vendor","quote":"You can download one video clip at a time from the Ring app, or download multiple videos at once from your account on ring.com.","supports":"export limits"},{"id":"s17","url":"https://ring.com/support/articles/6shp7/managing-your-ring-videos","title":"Managing your Ring videos (Ring Help)","publisher":"vendor","quote":"Your Ring motion event videos in the cloud are stored, up to 180 days from recording.","supports":"how long videos are kept"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["How Ring confirms a cancellation (email or status) is not documented","Whether the cancel flow shows offers or asks for a reason is not documented","Plans bundled with devices or bought as prepaid codes (for example on Amazon) are not covered on the pages we read"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["All routes, prices, refund and export facts re-checked on ring.com; no route changes needed","after_cancel: videos are lost when you cancel (Ring's wording), not only when the plan ends"]}},"delete_account":{"url":"https://account.ring.com/account/data-requests","difficulty":"medium","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/ring_protect","json":"https://stackcut.io/exits/ring_protect.json","evidence":{"packet_revision":"0433b6e0b33c7ee6ccc3350c82874cf30535653007ef205b9207c14f41152dd3","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"ring-protect--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"ringcentral","name":"RingCentral","category":"communication","website":"https://www.ringcentral.com","domains":["ringcentral.com"],"summary":"RingCentral plans renew automatically for the same term unless you give notice of non-renewal at least 30 days before it ends; call Customer Success (+1 888-898-4591, press 2) for contracts and renewals. Gotcha: ending early, except for RingCentral's breach, means paying the rest of the term.","routes":[{"channel":"sales_contract","applies_to":"RingCentral services (such as RingEX) billed by RingCentral under an Order, monthly or annual","who":"The customer's account owner or authorized contact","method":"phone","start_url":"https://support.ringcentral.com/contact-support.html","steps":[{"do":"Check your Order for the initial term and its end date: the services renew for periods of the same length","expect":null},{"do":"Call RingCentral Customer Success at +1 (888) 898-4591 and press 2 (Monday to Friday, 6 AM to 6 PM Pacific); it handles contracts, renewals and non-technical account changes","expect":null},{"do":"Give notice of non-renewal at least 30 days before the current term ends, in writing, delivered in person, by email or by overnight courier to RingCentral, Inc., Legal Dept., 20 Davis Drive, Belmont, CA 94002 USA, with a copy to legal@ringcentral.com","expect":null}],"confirm_by":null,"effective":"At the end of the current term, when notice of non-renewal was given at least 30 days before it","notice":"At least 30 days before the end of the Initial Term or the current Renewal Term; otherwise the services renew for another term of the same length","refund":"A pro-rata refund of prepaid, unused fees applies only when you end the services because of RingCentral's material breach","fees":"If the services end for any reason other than RingCentral's material breach (or a regulatory or legal change under the Terms), you must pay, within 30 days, everything remaining for the rest of the current term plus related taxes and fees","source_ids":["rc1","rc2","rc3","rc4","rc5","rc6","rc7","rc8","rc9","rc10","rc11","rc20","rc21","rc22"]},{"channel":"reseller_or_partner","label":"Billed through AWS Marketplace","applies_to":"RingEX services bought through AWS Marketplace (AWS invoices you)","who":"The customer that holds the AWS Marketplace subscription","method":"contact_sales","start_url":"https://www.ringcentral.com/legal/aws-marketplace-terms.html","steps":[{"do":"Check the initial term in your Order Form; the services renew automatically for successive periods","expect":null},{"do":"Give RingCentral notice of non-renewal at least 30 days before the term expires, in writing (in person, by email, fax or overnight courier) to RingCentral, Inc., Legal Dept., 20 Davis Drive, Belmont, CA 94002 USA, with a copy to legal@ringcentral.com","expect":null}],"confirm_by":null,"effective":"At the end of the current term, when notice of non-renewal was given at least 30 days before it","notice":"At least 30 days before the term expires","refund":"A pro-rata refund of prepaid, unused fees applies only when you end the services because of RingCentral's material breach","fees":"If the services end for any reason other than RingCentral's material breach, you must pay, within 30 days, everything remaining for the rest of the current term plus related taxes and fees","source_ids":["rc12","rc13","rc14","rc15","rc23","rc24","rc25","rc26","rc27"]}],"pay_less":[{"type":"annual_billing","what":"Paying annually saves up to 33% on RingCentral plans","evidence":"documented","source_ids":["rc16"]}],"export":[],"after_cancel":{"access_until":"The end of the current term","data_kept":null,"you_lose":[]},"agent_notes":{"sign_in_needed":false,"phone_or_chat_only":true,"retention_step":null,"tips":["Plans renew automatically for the same length unless notice of non-renewal is given at least 30 days before the term ends: mark the date","Ending service early (other than for RingCentral's material breach) means paying the rest of the term, plus taxes and fees","Free trials (14 days, new subscribers only) come with hardware that must be returned within 21 days of cancelling the trial to avoid hardware charges","Customer Success answers on weekdays, 6 AM to 6 PM Pacific"]},"sources":[{"id":"rc1","url":"https://support.ringcentral.com/contact-support.html","title":"Contact support","publisher":"vendor","quote":"Get help with your contract, renewals, or non-technical account changes","supports":"Customer Success handles contracts and renewals"},{"id":"rc2","url":"https://support.ringcentral.com/contact-support.html","title":"Contact support","publisher":"vendor","quote":"(888) 898-4591","supports":"the Customer Success phone number"},{"id":"rc3","url":"https://support.ringcentral.com/contact-support.html","title":"Contact support","publisher":"vendor","quote":"Mon to Fri, 6 AM to 6 PM PST","supports":"Customer Success hours"},{"id":"rc4","url":"https://www.ringcentral.com/legal/tos.html","title":"Terms of Service | RingCentral","publisher":"vendor","quote":"The Services' term will begin on the Start Date of the initial Order and continue for the initial term set forth in the initial Order","supports":"the term comes from the Order"},{"id":"rc5","url":"https://www.ringcentral.com/legal/tos.html","title":"Terms of Service | RingCentral","publisher":"vendor","quote":"Upon expiration of the Initial Term, recurring Services will automatically renew for successive periods of the same length","supports":"automatic renewal"},{"id":"rc6","url":"https://www.ringcentral.com/legal/tos.html","title":"Terms of Service | RingCentral","publisher":"vendor","quote":"unless either Party gives notice of non-renewal at least thirty (30) days before the expiration of the Initial Term or the then-current Renewal Term","supports":"the 30-day notice"},{"id":"rc7","url":"https://www.ringcentral.com/legal/tos.html","title":"Terms of Service | RingCentral","publisher":"vendor","quote":"If this Agreement or any Services are terminated for any reason other than as a result of a material breach by RingCentral","supports":"when early-termination charges apply"},{"id":"rc8","url":"https://www.ringcentral.com/legal/tos.html","title":"Terms of Service | RingCentral","publisher":"vendor","quote":"all sums remaining unpaid for the Services for the remainder of the then-current Term plus related Taxes and fees","supports":"paying the rest of the term"},{"id":"rc9","url":"https://www.ringcentral.com/legal/tos.html","title":"Terms of Service | RingCentral","publisher":"vendor","quote":"RingCentral will provide Customer a pro-rata refund of all any prepaid and unused fees or charges paid by Customer for terminated Services","supports":"refunds when RingCentral is in breach"},{"id":"rc10","url":"https://www.ringcentral.com/legal/tos.html","title":"Terms of Service | RingCentral","publisher":"vendor","quote":"Except where otherwise expressly stated in the Agreement, all notices or other communications must be in writing","supports":"notices must be in writing"},{"id":"rc11","url":"https://www.ringcentral.com/legal/tos.html","title":"Terms of Service | RingCentral","publisher":"vendor","quote":"to RingCentral at RingCentral, Inc., Legal Dept., 20 Davis Drive, Belmont, CA 94002 USA","supports":"where notices go"},{"id":"rc12","url":"https://www.ringcentral.com/legal/aws-marketplace-terms.html","title":"AWS/RingCentral Marketplace Terms of Service for RingEX Services","publisher":"vendor","quote":"invoices will be issued by and Customer shall pay AWS subject to the AWS Marketplace Terms and Conditions","supports":"AWS bills Marketplace customers"},{"id":"rc13","url":"https://www.ringcentral.com/legal/aws-marketplace-terms.html","title":"AWS/RingCentral Marketplace Terms of Service for RingEX Services","publisher":"vendor","quote":"notice of non-renewal at least thirty (30) days before the expiration","supports":"the Marketplace notice period"},{"id":"rc14","url":"https://www.ringcentral.com/legal/aws-marketplace-terms.html","title":"AWS/RingCentral Marketplace Terms of Service for RingEX Services","publisher":"vendor","quote":"automatically renew for successive periods","supports":"Marketplace subscriptions auto-renew"},{"id":"rc15","url":"https://www.ringcentral.com/legal/aws-marketplace-terms.html","title":"AWS/RingCentral Marketplace Terms of Service for RingEX Services","publisher":"vendor","quote":"AWS/RingCentral Marketplace Terms of Service","supports":"the Marketplace terms apply to RingEX bought on AWS"},{"id":"rc16","url":"https://www.ringcentral.com/office/plansandpricing.html","title":"RingCentral plans and pricing","publisher":"vendor","quote":"Save up to 33% by paying annually","supports":"the annual discount"},{"id":"rc17","url":"https://www.ringcentral.com/office/plansandpricing.html","title":"RingCentral plans and pricing","publisher":"vendor","quote":"Any free trial hardware must be returned within 21 days of trial cancellation in order to avoid hardware charges.","supports":"returning trial hardware"},{"id":"rc18","url":"https://www.ringcentral.com/office/plansandpricing.html","title":"RingCentral plans and pricing","publisher":"vendor","quote":"During the 14-day free trial, you will receive support for up to 20 phone lines.","supports":"trial length"},{"id":"rc19","url":"https://www.ringcentral.com/office/plansandpricing.html","title":"RingCentral plans and pricing","publisher":"vendor","quote":"Free trial is available to new subscribers only.","supports":"trials are for new subscribers"},{"id":"rc20","url":"https://support.ringcentral.com/contact-support.html","title":"Contact support","publisher":"vendor","quote":"press 2","supports":"the phone menu option"},{"id":"rc21","url":"https://www.ringcentral.com/legal/tos.html","title":"Terms of Service | RingCentral","publisher":"vendor","quote":"delivered in person, upon delivered email or five days after deposit with a reputable overnight courier service","supports":"how notices can be delivered (the clause adds a copy to RingCentral's legal email address)"},{"id":"rc22","url":"https://www.ringcentral.com/legal/tos.html","title":"Terms of Service | RingCentral","publisher":"vendor","quote":"or as set forth in Section 14(K) (Regulatory and Legal Changes)","supports":"the regulatory-change exception"},{"id":"rc23","url":"https://www.ringcentral.com/legal/aws-marketplace-terms.html","title":"AWS/RingCentral Marketplace Terms of Service for RingEX Services","publisher":"vendor","quote":"Legal Dept., 20 Davis Drive, Belmont, CA 94002 USA","supports":"where Marketplace notices go"},{"id":"rc24","url":"https://www.ringcentral.com/legal/aws-marketplace-terms.html","title":"AWS/RingCentral Marketplace Terms of Service for RingEX Services","publisher":"vendor","quote":"delivered in person, upon delivered email, confirmed facsimile, or five days after deposit with an reputable overnight courier service","supports":"how Marketplace notices can be delivered"},{"id":"rc25","url":"https://www.ringcentral.com/legal/aws-marketplace-terms.html","title":"AWS/RingCentral Marketplace Terms of Service for RingEX Services","publisher":"vendor","quote":"terminated for any reason other than as a result of a material breach by RingCentral","supports":"when Marketplace early-termination charges apply"},{"id":"rc26","url":"https://www.ringcentral.com/legal/aws-marketplace-terms.html","title":"AWS/RingCentral Marketplace Terms of Service for RingEX Services","publisher":"vendor","quote":"all sums remaining unpaid for the Services for the remainder of the then-current Term plus related Taxes and fees","supports":"paying the rest of the Marketplace term"},{"id":"rc27","url":"https://www.ringcentral.com/legal/aws-marketplace-terms.html","title":"AWS/RingCentral Marketplace Terms of Service for RingEX Services","publisher":"vendor","quote":"pro-rata refund of any prepaid and unused fees or charges paid by Customer to RingCentral for terminated Services","supports":"refunds when RingCentral is in breach"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["A step-by-step cancellation article from RingCentral's support site isn't confirmed here; the route rests on its Terms of Service and its contact page","How to port numbers out before cancelling, and how to export call logs, recordings and messages, aren't covered in RingCentral's Terms of Service or on its contact page","How long RingCentral keeps account data after termination, and how it confirms a cancellation, aren't stated in its Terms of Service","Plans bought through a carrier or other channel partner follow that partner's terms, which aren't covered here"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Notice: the Terms let you deliver notice in person, by email or by overnight courier, with a copy to legal@ringcentral.com (the packet named only the postal address)","AWS Marketplace route: added the same early-termination payment and breach-only refund terms, and how to send notice","Fees: the early-termination charge also doesn't apply to a regulatory or legal change under the Terms","RingCentral's two Terms pages (tos.html and eulatos.html) carry the same terms, last updated February 23, 2022; that note was resolved"]}},"page":"https://stackcut.io/cancel/ringcentral","json":"https://stackcut.io/exits/ringcentral.json","evidence":{"packet_revision":"eb180c011b75febefe35bc1c3345204fb9a668b7051db80b0afe95bd9932e16f","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"ringcentral--sales-contract--r1","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"ringcentral--reseller-or-partner--r2","channel":"reseller_or_partner","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"ringover","name":"Ringover","category":"communication","website":"https://www.ringover.com","domains":["ringover.com"],"summary":"Send a termination request from support.ringover.com at least 30 days before your next subscription term starts. Plans renew automatically, there's no refund, and leaving mid-term costs the last invoice times the months left. Port your numbers out before the term ends: porting isn't allowed after termination.","routes":[{"channel":"sales_contract","label":"Subscriptions under the US and Canada terms","applies_to":"Ringover subscriptions for companies in the US and Canada, under Ringover Inc.'s General Terms and Conditions of Sale and Services: monthly plans, and 12-month prepaid plans. Companies elsewhere have a separate version of the terms","who":"The customer company on the subscription","method":"form","start_url":"https://support.ringover.com","steps":[{"do":"Find the date your next Subscription Term starts (check your purchase order for your term and any cancellation fees)","expect":null},{"do":"At least 30 days before that date, send a termination request from support.ringover.com, for example with Submit a request","expect":null},{"do":"If you want to keep your phone numbers, have your new provider submit the port request at least 30 calendar days before the term ends","expect":null}],"confirm_by":null,"effective":"You keep access through the end of the current Subscription Term","notice":"At least thirty (30) days before the start of the next Subscription Term. The terms also set written notice of non-renewal at least thirty (30) days before the expiration.","refund":"No refund or credit for a cancellation, suspension or termination. For a charge you believe was wrong, contact Ringover to request a refund.","fees":"Cancelling may carry extra fees set out in the purchase order. Ending before the current Subscription Term is over makes you liable for an early termination fee: the last invoice multiplied by the months left in the term. Fees already due stay payable","source_ids":["s19","s20","s1","s2","s3","s4","s5","s6","s7","s21","s22","s8","s26","s9","s10","s11","s12","s16","s23"]}],"pay_less":[{"type":"annual_billing","what":"Yearly billing instead of monthly. The pricing page has a Monthly and Yearly toggle labelled Save 20%.","evidence":"documented","source_ids":["s17"]}],"export":[],"after_cancel":{"access_until":"The end of the current Subscription Term","data_kept":null,"you_lose":["Your Ringover numbers: six months after termination or account closure, they can be assigned to other Ringover customers","The right to move your numbers to another provider once the subscription ends"]},"agent_notes":{"sign_in_needed":null,"phone_or_chat_only":false,"retention_step":null,"tips":["The terms say the termination request is sent from the Ringover support site, at least 30 days before the next Subscription Term starts","Except for 12-month prepayment, subscriptions renew every month under the terms. The pricing page lists paid plans with a 12-month commitment","Ending a term early costs the last invoice times the months left in the term","Port your numbers out before the subscription ends: the new provider must request it at least 30 calendar days before the term ends, and porting isn't allowed after termination","The free trial lasts 7 days, for up to 5 users and 300 outbound minutes"]},"sources":[{"id":"s1","url":"https://www.ringover.com/terms","title":"Ringover General Terms and Conditions of Sale and Services","publisher":"vendor","quote":"Customer must notify Ringover at least thirty (30) days before the start of the next Subscription Term","supports":"the notice deadline before the next term"},{"id":"s2","url":"https://www.ringover.com/terms","title":"Ringover General Terms and Conditions of Sale and Services","publisher":"vendor","quote":"Customer will continue to have access to the Subscription through the end of the then-current Subscription Term.","supports":"access continues to the end of the term"},{"id":"s3","url":"https://www.ringover.com/terms","title":"Ringover General Terms and Conditions of Sale and Services","publisher":"vendor","quote":"Customer may de-activate its Subscription at any time, in Customer's sole discretion","supports":"the terms' separate statement on deactivating at any time"},{"id":"s4","url":"https://www.ringover.com/terms","title":"Ringover General Terms and Conditions of Sale and Services","publisher":"vendor","quote":"CUSTOMER will not be entitled to receive any refund or credit for any such cancellation, suspension, or termination","supports":"no refund for cancelling"},{"id":"s5","url":"https://www.ringover.com/terms","title":"Ringover General Terms and Conditions of Sale and Services","publisher":"vendor","quote":"If Customer believe it has been improperly charged and would like to request a refund, please contact Ringover","supports":"how to ask for a refund of a wrong charge"},{"id":"s6","url":"https://www.ringover.com/terms","title":"Ringover General Terms and Conditions of Sale and Services","publisher":"vendor","quote":"CANCELLATION OF A SUBSCRIPTION MAY BE SUBJECT TO ADDITIONAL FEES AS SET FORTH IN THE APPLICABLE PURCHASE ORDER","supports":"cancellation fees set by the purchase order"},{"id":"s7","url":"https://www.ringover.com/terms","title":"Ringover General Terms and Conditions of Sale and Services","publisher":"vendor","quote":"the Customer will be liable for early termination fees equal to the amount of the last invoice for the Subscription","supports":"early termination fee"},{"id":"s8","url":"https://www.ringover.com/terms","title":"Ringover General Terms and Conditions of Sale and Services","publisher":"vendor","quote":"Customer must send a termination request, in accordance with the previous terms, from https://support.ringover.com","supports":"where the termination request is sent"},{"id":"s9","url":"https://www.ringover.com/terms","title":"Ringover General Terms and Conditions of Sale and Services","publisher":"vendor","quote":"Thereafter, this Agreement will automatically renew for additional successive renewal terms","supports":"automatic renewal"},{"id":"s10","url":"https://www.ringover.com/terms","title":"Ringover General Terms and Conditions of Sale and Services","publisher":"vendor","quote":"either Party gives the other Party written notice of non-renewal at least thirty (30) days prior to the expiration","supports":"30 days' notice of non-renewal"},{"id":"s11","url":"https://www.ringover.com/terms","title":"Ringover General Terms and Conditions of Sale and Services","publisher":"vendor","quote":"EXCEPT FOR 12 MONTH PREPAYMENT, SHALL AUTOMATICALLY RENEW EVERY MONTH ON A CONTINUOUS BASIS","supports":"monthly renewal, except 12-month prepayment"},{"id":"s12","url":"https://www.ringover.com/terms","title":"Ringover General Terms and Conditions of Sale and Services","publisher":"vendor","quote":"SUBSCRIPTION FEES WILL BE CHARGED BEGINNING ON THE DATE THE APPLICABLE PURCHASE ORDER IS SIGNED","supports":"when subscription fees start"},{"id":"s13","url":"https://www.ringover.com/terms","title":"Ringover General Terms and Conditions of Sale and Services","publisher":"vendor","quote":"after a period of six (6) months following the termination of this Agreement or closure of the applicable account","supports":"when numbers are released"},{"id":"s14","url":"https://www.ringover.com/terms","title":"Ringover General Terms and Conditions of Sale and Services","publisher":"vendor","quote":"Customer's Ringover Numbers will be made available for assignment to other customers of Ringover","supports":"numbers can go to other customers"},{"id":"s15","url":"https://www.ringover.com/terms","title":"Ringover General Terms and Conditions of Sale and Services","publisher":"vendor","quote":"Customer shall have no right to make an outgoing portability request after termination or expiration of its Subscription","supports":"no number porting out after the subscription ends"},{"id":"s16","url":"https://www.ringover.com/terms","title":"Ringover General Terms and Conditions of Sale and Services","publisher":"vendor","quote":"No expiration or termination will affect Customer's obligation to pay all Fees that may have become due","supports":"fees owed still payable after termination"},{"id":"s17","url":"https://www.ringover.com/pricing","title":"Ringover pricing","publisher":"vendor","quote":"Save 20%","supports":"the yearly billing saving"},{"id":"s18","url":"https://www.ringover.com/pricing","title":"Ringover pricing","publisher":"vendor","quote":"You can test our plans free of charge for 7 days.","supports":"the 7-day free test"},{"id":"s19","url":"https://www.ringover.com/terms","title":"Ringover General Terms and Conditions of Sale and Services","publisher":"vendor","quote":"RINGOVER INC. GENERAL TERMS AND CONDITIONS OF SALE AND SERVICES","supports":"these terms are Ringover Inc.'s"},{"id":"s20","url":"https://www.ringover.com/terms","title":"Ringover General Terms and Conditions of Sale and Services","publisher":"vendor","quote":"For companies located outside the US and Canada","supports":"a separate version applies outside the US and Canada"},{"id":"s21","url":"https://www.ringover.com/terms","title":"Ringover General Terms and Conditions of Sale and Services","publisher":"vendor","quote":"In the event of early termination before the then current Subscription Term,","supports":"when the early termination fee applies"},{"id":"s22","url":"https://www.ringover.com/terms","title":"Ringover General Terms and Conditions of Sale and Services","publisher":"vendor","quote":"for the Subscription multiplied by the number of months remaining until the end of the then current Subscription Term.","supports":"the fee is multiplied by the months left"},{"id":"s23","url":"https://www.ringover.com/terms","title":"Ringover General Terms and Conditions of Sale and Services","publisher":"vendor","quote":"Such porting request shall be submitted by the new operator at least thirty (30) calendar days prior to the end","supports":"port-out requests 30 days before the term ends"},{"id":"s24","url":"https://www.ringover.com/pricing","title":"Ringover pricing","publisher":"vendor","quote":"12-month commitment","supports":"paid plans are listed with a 12-month commitment"},{"id":"s25","url":"https://www.ringover.com/pricing","title":"Ringover pricing","publisher":"vendor","quote":"The free trial allows up to a maximum of 5 users and includes 300 minutes in outbound calls.","supports":"free trial limits"},{"id":"s26","url":"https://support.ringover.com/hc/en-us","title":"Ringover Help Center","publisher":"vendor","quote":"Submit a request","supports":"the support site's request form"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["The terms say a customer may de-activate a subscription at any time, and also require 30 days' notice before the next term. Which one applies to a given plan isn't explained.","Ringover's help center has no article on cancelling, so the steps above follow the terms.","No confirmation that a termination request was received is documented.","The pricing page lists paid plans with a 12-month commitment but doesn't say whether that applies to monthly billing too.","The terms for companies outside the US and Canada are a separate document; their notice, fee and refund rules aren't covered here.","How long call data, recordings and account data are kept after an account closes isn't stated in the terms.","Exporting call history, recordings or contacts before cancelling isn't documented.","The pricing page also lists Meet.us, Empower and Airo plans. Their cancellation steps aren't covered here."],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Corrected the early termination fee: the terms multiply the last invoice by the months left in the current term.","Limited the route to the US and Canada terms (Ringover Inc.); the page has a separate version for companies elsewhere.","Added the number-porting deadline: the new provider must request the port at least 30 calendar days before the term ends.","Added the pricing page's 12-month commitment and the free trial limits; noted the commitment's unclear scope.","Rewrote the unverified notes for readers."]}},"page":"https://stackcut.io/cancel/ringover","json":"https://stackcut.io/exits/ringover.json","evidence":{"packet_revision":"a61e0c6e44ff5cb9a3eb0cb88455992bf2838270452c20dd64895120942e5f2c","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"ringover--sales-contract--r1","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"rippling","name":"Rippling","category":"business_finance","website":"https://www.rippling.com","domains":["rippling.com"],"summary":"Rippling runs on Order Form terms that auto-renew. To leave, send written notice of non-renewal at least 30 days before the term ends, by mail to Rippling's Legal Department with an email copy to support@rippling.com. Gotcha: deactivating the account doesn't end the contract; you owe fees through the term.","routes":[{"channel":"sales_contract","applies_to":"Rippling subscriptions under an Order Form (all Rippling Services, billed for a committed number of Users)","who":"The customer company, through someone authorized to give notice for it","method":"letter","start_url":null,"steps":[{"do":"Find the end date of the current Subscription Term in your Order Form","expect":null},{"do":"At least 30 days before that date, write a notice of non-renewal addressed to the Legal Department and mail it to 2443 Fillmore St #380-7361, San Francisco, CA 94115","expect":null},{"do":"Send a copy of the same notice by email to support@rippling.com","expect":null},{"do":"Keep paying Rippling's invoices until the term ends, and export the records you need before access ends","expect":null}],"confirm_by":null,"effective":"At the end of the current Subscription Term","notice":"Written notice of non-renewal at least 30 days before the end of the current Subscription Term; otherwise it renews for the same length as the initial term or 12 months, whichever is shorter","refund":"Fees are non-refundable, except a pro rata refund of prepaid, unused fees if you terminate because Rippling committed an uncured material breach","fees":"You remain obligated to pay outstanding fees for the term, including the committed minimum number of Users; Users can't be decreased during a term","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s13","s14","s16"]}],"pay_less":[],"export":[{"data":"Your company's Customer Data in Rippling (you keep ownership of it)","how":"Use the data export features in Rippling before access ends; the steps are only in Rippling's sign-in help center","format":null,"limits":"Rippling does not decide how long you must keep payroll, HR and other records; that's your responsibility","source_ids":["s10","s11","s12"]}],"after_cancel":{"access_until":"Your contract and fees run until the end of the current Subscription Term, even if the account is deactivated earlier","data_kept":null,"you_lose":["Rippling's payroll, HR, IT and finance services once the agreement ends"]},"agent_notes":{"sign_in_needed":false,"phone_or_chat_only":false,"retention_step":null,"tips":["Deactivating the Rippling account with the in-product tools does not terminate the agreement or reduce what you owe","The terms ask for notice by mail to the Legal Department plus an email copy to support@rippling.com: send both, before the 30-day deadline","You can't lower the committed number of Users during a term; unused seats can only be reassigned to new Users","Admins contact Rippling support through the Help Center; employees and past users are told to ask their company's Rippling administrator","Export payroll, tax and employee records before access ends: Rippling doesn't decide how long you must keep them"]},"sources":[{"id":"s1","url":"https://static-assets.ripplingcdn.com/legal/en-US/customer_terms_of_service.html","title":"Rippling Customer Terms of Service Agreement (last updated July 2, 2026)","publisher":"vendor","quote":"the subscription term for such Rippling Services will be as specified in the applicable Order Form","supports":"the term is set by the Order Form"},{"id":"s2","url":"https://static-assets.ripplingcdn.com/legal/en-US/customer_terms_of_service.html","title":"Rippling Customer Terms of Service Agreement (last updated July 2, 2026)","publisher":"vendor","quote":"will automatically renew for additional periods equal to the shorter of the same duration as the Initial Subscription Term or twelve (12) months","supports":"auto-renewal length"},{"id":"s3","url":"https://static-assets.ripplingcdn.com/legal/en-US/customer_terms_of_service.html","title":"Rippling Customer Terms of Service Agreement (last updated July 2, 2026)","publisher":"vendor","quote":"unless either party notifies the other party of non-renewal in writing at least thirty (30) days prior to the end of the then-current Subscription Term","supports":"the 30-day written notice"},{"id":"s4","url":"https://static-assets.ripplingcdn.com/legal/en-US/customer_terms_of_service.html","title":"Rippling Customer Terms of Service Agreement (last updated July 2, 2026)","publisher":"vendor","quote":"attention of the \"Legal Department\" and sent via mail to 2443 Fillmore St #380-7361, San Francisco, CA 94115, with a copy sent via email to support@rippling.com.","supports":"how to send notice"},{"id":"s5","url":"https://static-assets.ripplingcdn.com/legal/en-US/customer_terms_of_service.html","title":"Rippling Customer Terms of Service Agreement (last updated July 2, 2026)","publisher":"vendor","quote":"You may deactivate your Rippling Account at any time by using the tools provided in the Rippling Services","supports":"self-serve deactivation exists"},{"id":"s6","url":"https://static-assets.ripplingcdn.com/legal/en-US/customer_terms_of_service.html","title":"Rippling Customer Terms of Service Agreement (last updated July 2, 2026)","publisher":"vendor","quote":"not be deemed a termination of the Agreement, a termination or reduction of any obligations in your Order Form or as stated herein, or an adjustment to any payment obligations.","supports":"deactivating doesn't end the contract or fees"},{"id":"s7","url":"https://static-assets.ripplingcdn.com/legal/en-US/customer_terms_of_service.html","title":"Rippling Customer Terms of Service Agreement (last updated July 2, 2026)","publisher":"vendor","quote":"Other than as expressly provided for in this Agreement, fees are non-refundable.","supports":"the refund policy"},{"id":"s8","url":"https://static-assets.ripplingcdn.com/legal/en-US/customer_terms_of_service.html","title":"Rippling Customer Terms of Service Agreement (last updated July 2, 2026)","publisher":"vendor","quote":"a prompt pro rata refund of any prepaid and unused fees","supports":"the refund on termination for Rippling's material breach"},{"id":"s9","url":"https://static-assets.ripplingcdn.com/legal/en-US/customer_terms_of_service.html","title":"Rippling Customer Terms of Service Agreement (last updated July 2, 2026)","publisher":"vendor","quote":"The number of Users cannot be decreased during the Subscription Term, however, Customer may reallocate any unused User seats to new Users.","supports":"no seat reductions during a term"},{"id":"s10","url":"https://static-assets.ripplingcdn.com/legal/en-US/customer_terms_of_service.html","title":"Rippling Customer Terms of Service Agreement (last updated July 2, 2026)","publisher":"vendor","quote":"All right, title, and interest, in and to the Customer Data, including the Account Information and Materials you provide","supports":"you own your Customer Data"},{"id":"s11","url":"https://static-assets.ripplingcdn.com/legal/en-US/customer_terms_of_service.html","title":"Rippling Customer Terms of Service Agreement (last updated July 2, 2026)","publisher":"vendor","quote":"Authorized Representatives may, with Customer's authorization and in accordance with Customer's instructions, use all features of the Rippling Services made available to Customers, including any data exportation features.","supports":"Rippling has data export features"},{"id":"s12","url":"https://static-assets.ripplingcdn.com/legal/en-US/customer_terms_of_service.html","title":"Rippling Customer Terms of Service Agreement (last updated July 2, 2026)","publisher":"vendor","quote":"Rippling is not responsible for determining how long any contracts, documents, and other records are required to be retained or stored under any applicable laws","supports":"record retention is your responsibility"},{"id":"s13","url":"https://static-assets.ripplingcdn.com/legal/en-US/customer_terms_of_service.html","title":"Rippling Customer Terms of Service Agreement (last updated July 2, 2026)","publisher":"vendor","quote":"Customer commits to a minimum number of Users for each Rippling Service and associated fees for each Subscription Term, as stated in the applicable Order Form.","supports":"the committed minimum of Users"},{"id":"s14","url":"https://static-assets.ripplingcdn.com/legal/en-US/customer_terms_of_service.html","title":"Rippling Customer Terms of Service Agreement (last updated July 2, 2026)","publisher":"vendor","quote":"you will remain obligated to pay any outstanding fees and charges to Rippling","supports":"fees still owed"},{"id":"s15","url":"https://www.rippling.com/contact","title":"Contact Rippling","publisher":"vendor","quote":"If you're a Rippling administrator for your company, visit the Help Center to contact support.","supports":"admins contact support through the Help Center"},{"id":"s16","url":"https://static-assets.ripplingcdn.com/legal/en-US/customer_terms_of_service.html","title":"Rippling Customer Terms of Service","publisher":"vendor","quote":"the terms of this Agreement and your Order Form shall continue to apply until the end of the then-current Subscription Term","supports":"the contract runs to the end of the term after deactivating"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["The in-product deactivation steps, the export steps and formats, and any confirmation aren't described in Rippling's public terms; they would be in its customer Help Center","What Rippling does about remaining payroll tax filings (quarterly and annual returns, W-2s) after the agreement ends would be in its Payroll Services Additional Terms, which this guide doesn't cover yet","How long Rippling keeps company data after termination is not stated in the Customer Terms","Rippling PEO and Rippling EOR have their own agreements, which this guide doesn't cover"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked the term, auto-renewal, 30-day notice, notice address, deactivation, refund and seat terms against Rippling's Customer Terms of Service (updated July 2, 2026); all confirmed","Tip: removed the claim that the Help Center requires signing in, which the contact page doesn't say; added that employees should ask their company's administrator","Added the Terms' statement that the Agreement and Order Form keep applying to the end of the term after deactivation"]}},"page":"https://stackcut.io/cancel/rippling","json":"https://stackcut.io/exits/rippling.json","evidence":{"packet_revision":"e5bd6b0c1d7e857aa5e369d879dac6596dd8ae4fbee981b5e4af929a89b05c78","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"rippling--sales-contract--r1","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"riverside","name":"Riverside","category":"design_creative","website":"https://riverside.com","domains":["riverside.com","riverside.fm"],"summary":"Cancel in Plan & Billing, Cancel plan, answering questions until the screen says the account is canceled. The Terms ask for 30 days' notice before the period ends. Mobile Plus is cancelled in the App Store or Google Play. Download recordings: inactive free accounts are deleted after 120 days.","routes":[{"channel":"direct_web","label":"On a computer","applies_to":"Riverside web subscriptions and trials (such as Pro, Grow and Webinar), monthly or yearly","who":"The account holder, signed in on a computer","method":"self_serve","start_url":null,"steps":[{"do":"On a computer, log into your account and click the account menu button in the bottom left corner","expect":null},{"do":"Click your plan name in the menu","expect":"Plan & Billing opens in your settings"},{"do":"Click Cancel plan at the bottom of the page","expect":"a question asking why you are canceling"},{"do":"Choose why you are canceling and click Continue to cancel, then answer the remaining questions","expect":"a message on screen that your account is canceled"}],"confirm_by":"An on-screen message that the account is canceled","effective":"Only future charges stop: plan benefits continue until the end of the current billing period, then the account moves to the Free plan","notice":"Riverside's Terms say to unsubscribe at least 30 days before the end of the subscription period to stop auto-renewal; its help center says monthly plans can be cancelled at any time","refund":"A full refund is available on request if you cancel a monthly Grow or Pro plan within 24 hours of purchase, or a yearly one within 14 days. AI credits are non-refundable; otherwise the Terms say fees are non-refundable","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s14","s15"]},{"channel":"direct_app","label":"In the Riverside mobile app","applies_to":"Riverside web subscriptions (not Mobile Plus), cancelled from the iOS or Android app","who":"The account holder","method":"self_serve","start_url":null,"steps":[{"do":"Open the Riverside app and tap the current studio in the top left corner","expect":null},{"do":"Tap Settings in the bottom left corner, then Subscription","expect":null},{"do":"Tap Cancel plan at the bottom of the page and answer the questions","expect":"a message on screen that your account is canceled"}],"confirm_by":"An on-screen message that the account is canceled","effective":"Plan benefits continue until the end of the current billing period","notice":"Riverside's Terms say to unsubscribe at least 30 days before the end of the subscription period","refund":null,"fees":null,"source_ids":["s16","s17","s18","s19","s6","s12","s9"]},{"channel":"apple_app_store","applies_to":"Mobile Plus bought in the Riverside iOS app","who":"The Apple Account holder who subscribed","method":"platform_settings","start_url":null,"steps":[{"do":"On your iPhone or iPad, open Settings, tap your name, then Subscriptions","expect":null},{"do":"Tap the Riverside subscription, then Cancel Subscription","expect":null}],"confirm_by":"If there is no Cancel button, or an expiration message shows in red text, the subscription is already cancelled","effective":null,"notice":"On a Mobile Plus free trial, cancel at least 24 hours before the trial ends to avoid being charged","refund":"Handled by Apple: Riverside's refund policy says the store manages refunds for mobile subscriptions","fees":null,"source_ids":["s20","s21","s22","s23","s24","s25","s41"]},{"channel":"google_play","applies_to":"Mobile Plus bought in the Riverside Android app","who":"The Google account holder who subscribed","method":"platform_settings","start_url":null,"steps":[{"do":"On your Android device, go to subscriptions in Google Play","expect":null},{"do":"Select the Riverside subscription, tap Cancel subscription and follow the instructions","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time you've already paid","notice":"On a Mobile Plus free trial, cancel at least 24 hours before the trial ends to avoid being charged","refund":"Handled by Google Play: Riverside's refund policy says the store manages refunds for mobile subscriptions","fees":null,"source_ids":["s20","s21","s22","s26","s27","s25","s41","s42"]}],"pay_less":[{"type":"free_plan","what":"After cancelling, the account moves to the Free plan: 2 hours of multi-track recording to try, unlimited single-track recording and editing, and a Riverside watermark. Use it at least every 120 days, or the free account and its content are deleted","evidence":"documented","source_ids":["s28","s29","s30","s31","s32"]},{"type":"annual_billing","what":"Yearly plans are at a reduced rate (up to 20% off). Switch in Plan & Billing, Compare plans, See pricing, using the Yearly/Monthly toggle; moving from yearly to monthly turns the remaining value into account credit","evidence":"documented","source_ids":["s33","s34","s35","s36"]},{"type":"downgrade","what":"Downgrade to a cheaper plan: current benefits continue to the end of the billing period, then the account moves to the plan you chose","evidence":"documented","source_ids":["s6"]}],"export":[{"data":"Recordings, especially separate tracks and any exported recording timelines","how":"Download them from your Riverside account before the end of the billing cycle when you cancel or downgrade","format":null,"limits":"Free accounts unused for 120 days are deleted with their content; deleted accounts' files can't be recovered","source_ids":["s7","s31","s37","s38"]}],"after_cancel":{"access_until":"The end of the current billing period","data_kept":"Prior recordings aren't deleted when you cancel; the account moves to Free. A free account not used for 120 days (no log-in, recording, sharing or export) is deleted along with its content","you_lose":["Paid features after the billing period ends; Free adds a Riverside watermark","Everything, if the free account sits unused for 120 days","Unused AI credits, which aren't refundable"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"Before cancelling, the flow asks why you are canceling and several more questions","tips":["Keep answering the questions until the screen says the account is canceled","Riverside's Terms ask for cancellation at least 30 days before the subscription period ends, and also accept it through customer support email or the support chat","Mobile Plus is billed by Apple or Google: Riverside can't cancel it for you","Download recordings and separate tracks before the billing cycle ends","After cancelling, sign in at least every 120 days or the free account and its content are deleted","Want a refund? Cancel a monthly plan within 24 hours of buying it, or a yearly plan within 14 days"]},"sources":[{"id":"s1","url":"https://support.riverside.com/hc/en-us/articles/5445962886685-Cancel-your-account-subscription-plan","title":"Cancel your account subscription plan","publisher":"vendor","quote":"In the bottom left corner, click the account menu button.","supports":"where the cancel flow starts"},{"id":"s2","url":"https://support.riverside.com/hc/en-us/articles/5445962886685-Cancel-your-account-subscription-plan","title":"Cancel your account subscription plan","publisher":"vendor","quote":"Click your plan name from the menu. Plan & Billing opens in your settings.","supports":"opening Plan & Billing"},{"id":"s3","url":"https://support.riverside.com/hc/en-us/articles/5445962886685-Cancel-your-account-subscription-plan","title":"Cancel your account subscription plan","publisher":"vendor","quote":"Click Cancel plan at the bottom of the page.","supports":"the cancel button"},{"id":"s4","url":"https://support.riverside.com/hc/en-us/articles/5445962886685-Cancel-your-account-subscription-plan","title":"Cancel your account subscription plan","publisher":"vendor","quote":"Indicate why you are canceling and click Continue to cancel.","supports":"the reason step"},{"id":"s5","url":"https://support.riverside.com/hc/en-us/articles/5445962886685-Cancel-your-account-subscription-plan","title":"Cancel your account subscription plan","publisher":"vendor","quote":"Continue to answer the rest of the questions until you see a message on the screen that your account is canceled.","supports":"how to confirm it worked"},{"id":"s6","url":"https://support.riverside.com/hc/en-us/articles/17983671337885-What-happens-when-I-change-my-subscription","title":"What happens when I change my subscription?","publisher":"vendor","quote":"your current subscription benefits continue until the end of your current billing period. Then, your account moves to the one you downgraded to.","supports":"when a cancel or downgrade takes effect"},{"id":"s7","url":"https://support.riverside.com/hc/en-us/articles/17983671337885-What-happens-when-I-change-my-subscription","title":"What happens when I change my subscription?","publisher":"vendor","quote":"When downgrading or canceling a paid subscription, we highly recommend downloading your content, especially separate tracks and any exported recording timelines, before the end of your billing cycle.","supports":"download before the cycle ends"},{"id":"s8","url":"https://riverside.com/terms-conditions","title":"Terms & Conditions - Riverside","publisher":"vendor","quote":"YOUR SUBSCRIPTION TO THE PLATFORM WILL AUTOMATICALLY RENEW FOR THE SAME SUBSCRIPTION PERIOD AT THE END OF THE THEN CURRENT SUBSCRIPTION PERIOD UNLESS YOU CANCEL","supports":"subscriptions auto-renew"},{"id":"s9","url":"https://riverside.com/terms-conditions","title":"Terms & Conditions - Riverside","publisher":"vendor","quote":"TO CANCEL SUCH AUTOMATIC RENEWAL, YOU MUST UNSUBSCRIBE AT LEAST 30 DAYS PRIOR TO THE END OF THE APPLICABLE SUBSCRIPTION PERIOD","supports":"the 30-day notice in the Terms"},{"id":"s10","url":"https://riverside.com/terms-conditions","title":"Terms & Conditions - Riverside","publisher":"vendor","quote":"WHEN YOU CANCEL A SUBSCRIPTION, YOU CANCEL ONLY FUTURE CHARGES ASSOCIATED WITH YOUR SUBSCRIPTION","supports":"cancelling stops future charges only"},{"id":"s11","url":"https://riverside.com/terms-conditions","title":"Terms & Conditions - Riverside","publisher":"vendor","quote":"ALL FEES UNDER THESE TERMS ARE NON-REFUNDABLE AND NON-CANCELLABLE","supports":"fees are otherwise non-refundable"},{"id":"s12","url":"https://support.riverside.com/hc/en-us/articles/12435724681629-Change-account-billing-cycle","title":"Change account billing cycle","publisher":"vendor","quote":"Yearly plans are at a reduced rate. Monthly plans can be canceled at any time","supports":"monthly plans can be cancelled any time"},{"id":"s13","url":"https://support.riverside.com/hc/en-us/articles/7633971223325-Refund-and-Cancellation-Policy-for-paid-subscriptions","title":"Refund and Cancellation Policy for paid subscriptions","publisher":"vendor","quote":"If you cancel your monthly Riverside Grow or Pro subscription within the first 24 hours of its purchase, you can receive a full refund upon request.","supports":"the monthly refund window"},{"id":"s14","url":"https://support.riverside.com/hc/en-us/articles/7633971223325-Refund-and-Cancellation-Policy-for-paid-subscriptions","title":"Refund and Cancellation Policy for paid subscriptions","publisher":"vendor","quote":"If you cancel your yearly Riverside Grow or Pro subscription within the first 14 days of its purchase, you can receive a full refund upon request.","supports":"the yearly refund window"},{"id":"s15","url":"https://support.riverside.com/hc/en-us/articles/7633971223325-Refund-and-Cancellation-Policy-for-paid-subscriptions","title":"Refund and Cancellation Policy for paid subscriptions","publisher":"vendor","quote":"AI credits are non-refundable, non-transferable, and have no cash or exchange value.","supports":"AI credits aren't refunded"},{"id":"s16","url":"https://support.riverside.com/hc/en-us/articles/5445962886685-Cancel-your-account-subscription-plan","title":"Cancel your account subscription plan","publisher":"vendor","quote":"In the top left corner, tap the current studio.","supports":"the first app step"},{"id":"s17","url":"https://support.riverside.com/hc/en-us/articles/5445962886685-Cancel-your-account-subscription-plan","title":"Cancel your account subscription plan","publisher":"vendor","quote":"Tap Settings in the bottom left corner.","supports":"opening Settings in the app"},{"id":"s18","url":"https://support.riverside.com/hc/en-us/articles/5445962886685-Cancel-your-account-subscription-plan","title":"Cancel your account subscription plan","publisher":"vendor","quote":"Tap Cancel plan at the bottom of the page.","supports":"the app cancel button"},{"id":"s19","url":"https://support.riverside.com/hc/en-us/articles/5445962886685-Cancel-your-account-subscription-plan","title":"Cancel your account subscription plan","publisher":"vendor","quote":"These instructions refer to cancelling a web subscription only.","supports":"the in-app steps cover web subscriptions only"},{"id":"s20","url":"https://support.riverside.com/hc/en-us/articles/25941606864285-Mobile-Plus-subscription-plan","title":"Mobile Plus subscription plan","publisher":"vendor","quote":"The Mobile Plus subscriptions must be canceled through the Apple App Store or Google Play Store.","supports":"Mobile Plus is cancelled with Apple or Google"},{"id":"s21","url":"https://support.riverside.com/hc/en-us/articles/25941606864285-Mobile-Plus-subscription-plan","title":"Mobile Plus subscription plan","publisher":"vendor","quote":"Riverside cannot cancel mobile subscriptions on the user's behalf.","supports":"Riverside can't cancel Mobile Plus"},{"id":"s22","url":"https://support.riverside.com/hc/en-us/articles/25941606864285-Mobile-Plus-subscription-plan","title":"Mobile Plus subscription plan","publisher":"vendor","quote":"You can cancel your subscription by disabling the automatic renewal of paid In-App Subscriptions.","supports":"how Mobile Plus is cancelled"},{"id":"s23","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name.","supports":"Apple's own steps"},{"id":"s24","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm an Apple cancellation"},{"id":"s25","url":"https://support.riverside.com/hc/en-us/articles/25941606864285-Mobile-Plus-subscription-plan","title":"Mobile Plus subscription plan","publisher":"vendor","quote":"For a free trial, users must cancel at least 24 hours before the trial ends to avoid being charged.","supports":"the trial notice"},{"id":"s26","url":"https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your Android device, go to subscriptions in Google Play.","supports":"Google's own steps"},{"id":"s27","url":"https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"Select the subscription you want to cancel.","supports":"choosing the subscription"},{"id":"s28","url":"https://riverside.com/pricing","title":"Riverside pricing","publisher":"vendor","quote":"Try 2 hours of multi-track recordings","supports":"what Free includes"},{"id":"s29","url":"https://riverside.com/pricing","title":"Riverside pricing","publisher":"vendor","quote":"Unlimited single track recording and editing","supports":"what Free includes"},{"id":"s30","url":"https://riverside.com/pricing","title":"Riverside pricing","publisher":"vendor","quote":"Riverside watermark on all your things","supports":"the Free watermark"},{"id":"s31","url":"https://support.riverside.com/hc/en-us/articles/20262801180957-Inactive-Account-Policy","title":"Inactive Account Policy","publisher":"vendor","quote":"Riverside will then delete the account and its content.","supports":"inactive free accounts are deleted"},{"id":"s32","url":"https://support.riverside.com/hc/en-us/articles/20262801180957-Inactive-Account-Policy","title":"Inactive Account Policy","publisher":"vendor","quote":"Your account will automatically be downgraded to a free account and the above policy will apply.","supports":"cancelled accounts become free accounts"},{"id":"s33","url":"https://riverside.com/pricing","title":"Riverside pricing","publisher":"vendor","quote":"Up to 20% off Yearly plans","supports":"the yearly discount"},{"id":"s34","url":"https://support.riverside.com/hc/en-us/articles/12435724681629-Change-account-billing-cycle","title":"Change account billing cycle","publisher":"vendor","quote":"Click Compare plans","supports":"where billing changes start"},{"id":"s35","url":"https://support.riverside.com/hc/en-us/articles/12435724681629-Change-account-billing-cycle","title":"Change account billing cycle","publisher":"vendor","quote":"At the top of the page, click the toggle to switch between Yearly and Monthly billing","supports":"switching billing cycle"},{"id":"s36","url":"https://support.riverside.com/hc/en-us/articles/12435724681629-Change-account-billing-cycle","title":"Change account billing cycle","publisher":"vendor","quote":"If you change your billing from yearly to monthly, the remaining value of the account is turned into an account credit that goes toward your new monthly subscription","supports":"yearly to monthly credit"},{"id":"s37","url":"https://support.riverside.com/hc/en-us/articles/20262801180957-Inactive-Account-Policy","title":"Inactive Account Policy","publisher":"vendor","quote":"An account is considered inactive if it has not been used for at least 120 days.","supports":"the 120-day inactivity rule"},{"id":"s38","url":"https://support.riverside.com/hc/en-us/articles/21037572654493-Delete-Riverside-account","title":"Delete Riverside account","publisher":"vendor","quote":"Once your account is deleted, the assets it contained cannot be recovered.","supports":"deleted accounts can't be recovered"},{"id":"s39","url":"https://support.riverside.com/hc/en-us/articles/17983671337885-What-happens-when-I-change-my-subscription","title":"What happens when I change my subscription?","publisher":"vendor","quote":"Your prior recordings will not be deleted.","supports":"recordings are kept after cancelling"},{"id":"s40","url":"https://support.riverside.com/hc/en-us/articles/20262801180957-Inactive-Account-Policy","title":"Inactive Account Policy","publisher":"vendor","quote":"This Inactive Account Policy applies only to free subscription plans.","supports":"the policy covers free accounts"},{"id":"s41","url":"https://support.riverside.com/hc/en-us/articles/7633971223325-Refund-and-Cancellation-Policy-for-paid-subscriptions","title":"Refund and Cancellation Policy for paid subscriptions","publisher":"vendor","quote":"Refunds and cancellations for mobile subscriptions purchased via the Apple App Store or the Google Play Store shall be managed by the applicable store.","supports":"the stores handle Mobile Plus refunds"},{"id":"s42","url":"https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"you'll still be able to use your subscription for the time you've already paid","supports":"access after cancelling on Google Play"},{"id":"s43","url":"https://riverside.com/terms-conditions","title":"Terms & Conditions - Riverside","publisher":"vendor","quote":"CUSTOMER SUPPORT VIA EMAIL OR THE PLATFORM'S SUPPORT CHAT FUNCTION","supports":"cancelling through support email or chat"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["How Riverside for Business plans (sold through sales) are cancelled or not renewed, and whether removing team members lowers the bill, isn't documented in the help center","Riverside's Terms ask for 30 days' notice before the subscription period ends, while its help center says monthly plans can be cancelled at any time; the packet gives both","How to request a refund within the 24-hour or 14-day window isn't spelled out beyond 'upon request'","Whether a cancellation email is sent isn't stated"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked every route fact against Riverside's cancel, plan-change, billing-cycle, refund, Mobile Plus, inactive-account and delete-account articles, its Terms and pricing page, and Apple's and Google's help: steps, timing, the Terms' 30-day notice and the refund windows are confirmed","Apple and Google routes: Riverside's refund policy says the store handles refunds for mobile subscriptions (s41); on Google Play you keep access for the time already paid (s42)","Tip: the Terms also accept cancellation through customer support email or the support chat (s43)","Who can cancel: dropped 'who manages Plan & Billing', which the help doesn't say"]}},"page":"https://stackcut.io/cancel/riverside","json":"https://stackcut.io/exits/riverside.json","evidence":{"packet_revision":"a4e2082f8f619b20e02cf1fb63d76d85bdd8bb723d6a649ba3dbea30d332c1b7","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"riverside--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"riverside--direct-app--r2","channel":"direct_app","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"riverside--apple-app-store--r3","channel":"apple_app_store","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"riverside--google-play--r4","channel":"google_play","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"roblox_premium","name":"Roblox Premium","category":"gaming","website":"https://www.roblox.com","domains":["roblox.com"],"summary":"Cancel where you subscribed: on the web or desktop app (Settings, Subscriptions, Cancel Renewal), or in Apple or Google Play settings for mobile purchases. Benefits last until the paid time ends, with no refund. Premium stopped selling on April 30, 2026, so once cancelled you can't resubscribe.","routes":[{"channel":"direct_web","applies_to":"Premium bought on the Roblox website or desktop app","who":"The Roblox account that bought the membership","method":"self_serve","start_url":null,"steps":[{"do":"Log in to the account where the membership was purchased","expect":null},{"do":"Click the Gear icon in the upper right, open Settings and select Subscriptions","expect":"Cancel Renewal"},{"do":"Click Cancel Renewal and follow the prompts to confirm","expect":null}],"confirm_by":"Settings > Subscriptions shows the expiration date and no longer offers Cancel Renewal","effective":"You keep Premium benefits for the rest of the time you have already paid for","notice":"Cancel before the renewal date; the Cancel button is unavailable while a renewal is processing","refund":"Memberships are non-refundable","fees":null,"source_ids":["r3","r4","r5","r6","r7","r12","r13","r17"]},{"channel":"apple_app_store","applies_to":"Premium bought in the Roblox app on an iPhone or iPad","who":"The Apple Account that paid; it can't be cancelled inside Roblox","method":"platform_settings","start_url":null,"steps":[{"do":"Open your device Settings and tap your name (Apple Account)","expect":"Subscriptions"},{"do":"Tap Subscriptions, then Roblox","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription","expect":null}],"confirm_by":"An expiration message shows on the subscription, and there is no Cancel button","effective":"You keep Premium benefits for the rest of the time you have already paid for","notice":"Cancel before the renewal date","refund":"Roblox says memberships are non-refundable; you can still ask Apple for one at reportaproblem.apple.com","fees":null,"source_ids":["r3","r8","r10","r13","r19","r20","s25","s27"]},{"channel":"google_play","applies_to":"Premium bought in the Roblox app on Android through Google Play","who":"The Google Account that paid; it can't be cancelled inside Roblox","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"In the Google Play Store, tap your profile icon and go to Payments & subscriptions","expect":"Subscriptions"},{"do":"Select Roblox, then Cancel subscription","expect":"a pop-up asking for a reason"},{"do":"Pick a reason and select Continue","expect":null}],"confirm_by":"Google Play offers Resubscribe for the subscription","effective":"You can use it for the time you've already paid","notice":"Cancel before the renewal date","refund":"Roblox says memberships are non-refundable; Google Play leaves refunds to the developer's policy and applicable law","fees":null,"source_ids":["r9","r10","r13","r21","r22","r24","s26"]}],"pay_less":[],"export":[],"after_cancel":{"access_until":"The end of the time you have already paid for","data_kept":null,"you_lose":["The monthly Robux stipend","Trading and reselling items","Publishing avatar items and keeping them on sale (Premium 1000 and 2200)","The chance to resubscribe: Premium is no longer sold"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancelling is permanent: Premium stopped selling on April 30, 2026, and Roblox Plus replaced it","Mobile purchases can't be cancelled inside Roblox; use the Apple or Google Play store","Premium bought through the Windows or Amazon app stores doesn't renew, so there is nothing to cancel","If you can't log in, contact Roblox with the account's username; the request must arrive before the renewal date"]},"sources":[{"id":"r1","url":"https://en.help.roblox.com/hc/en-us/articles/360024256251-Roblox-Premium-Membership","title":"Roblox Premium Membership","publisher":"vendor","quote":"On April 30, 2026, Roblox Premium membership will no longer be available for purchase.","supports":"Premium is no longer sold"},{"id":"r2","url":"https://en.help.roblox.com/hc/en-us/articles/360024256251-Roblox-Premium-Membership","title":"Roblox Premium Membership","publisher":"vendor","quote":"Existing Roblox Premium subscribers may retain their existing subscription. However, should they cancel, the option to resubscribe will no longer be available.","supports":"cancelling is permanent"},{"id":"r3","url":"https://en.help.roblox.com/hc/en-us/articles/360024256251-Roblox-Premium-Membership","title":"Roblox Premium Membership","publisher":"vendor","quote":"If you cancel, you will continue to receive benefits for the remainder of the time you have already paid for.","supports":"when access ends"},{"id":"r4","url":"https://en.help.roblox.com/hc/en-us/articles/360024256251-Roblox-Premium-Membership","title":"Roblox Premium Membership","publisher":"vendor","quote":"Log into the account where the membership was purchased.","supports":"which account to use"},{"id":"r5","url":"https://en.help.roblox.com/hc/en-us/articles/360024256251-Roblox-Premium-Membership","title":"Roblox Premium Membership","publisher":"vendor","quote":"Click the Gear icon in the upper right.","supports":"the web step"},{"id":"r6","url":"https://en.help.roblox.com/hc/en-us/articles/360024256251-Roblox-Premium-Membership","title":"Roblox Premium Membership","publisher":"vendor","quote":"Open Settings and select Subscriptions.","supports":"the web step"},{"id":"r7","url":"https://en.help.roblox.com/hc/en-us/articles/360024256251-Roblox-Premium-Membership","title":"Roblox Premium Membership","publisher":"vendor","quote":"Click the \"Cancel Renewal\" button and follow the prompts to confirm.","supports":"the final web step"},{"id":"r8","url":"https://en.help.roblox.com/hc/en-us/articles/360024256251-Roblox-Premium-Membership","title":"Roblox Premium Membership","publisher":"vendor","quote":"Apple (iOS): Go to your device Settings, tap your Apple ID name, then tap Subscriptions. Find Roblox and follow Apple's steps to cancel.","supports":"the Apple route"},{"id":"r9","url":"https://en.help.roblox.com/hc/en-us/articles/360024256251-Roblox-Premium-Membership","title":"Roblox Premium Membership","publisher":"vendor","quote":"Google Play (Android): Go to the Google Play Store, tap your profile icon, go to Payments & Subscriptions to cancel your Premium Membership.","supports":"the Google Play route"},{"id":"r10","url":"https://en.help.roblox.com/hc/en-us/articles/360024256251-Roblox-Premium-Membership","title":"Roblox Premium Membership","publisher":"vendor","quote":"Premium Memberships purchased via a mobile app cannot be canceled inside Roblox itself; they must be managed through your device's app store.","supports":"mobile purchases are cancelled in the app store"},{"id":"r11","url":"https://en.help.roblox.com/hc/en-us/articles/360024256251-Roblox-Premium-Membership","title":"Roblox Premium Membership","publisher":"vendor","quote":"Roblox Premium memberships purchased through the Windows and Amazon app stores are not recurring.","supports":"Windows and Amazon purchases don't renew"},{"id":"r12","url":"https://en.help.roblox.com/hc/en-us/articles/360024256251-Roblox-Premium-Membership","title":"Roblox Premium Membership","publisher":"vendor","quote":"Your membership is currently renewing and cannot be canceled.","supports":"no cancelling during a renewal"},{"id":"r13","url":"https://en.help.roblox.com/hc/en-us/articles/360024256251-Roblox-Premium-Membership","title":"Roblox Premium Membership","publisher":"vendor","quote":"Memberships are non-refundable. To prevent future charges, be sure to cancel your membership before the renewal date.","supports":"no refunds, and cancel before renewal"},{"id":"r14","url":"https://en.help.roblox.com/hc/en-us/articles/360024256251-Roblox-Premium-Membership","title":"Roblox Premium Membership","publisher":"vendor","quote":"If you cannot access your account to cancel your membership, contact us immediately with the username of the subscribed account.","supports":"the locked-out tip"},{"id":"r15","url":"https://en.help.roblox.com/hc/en-us/articles/360024256251-Roblox-Premium-Membership","title":"Roblox Premium Membership","publisher":"vendor","quote":"Note that cancellation requests must be received before the renewal date.","supports":"deadline for contact requests"},{"id":"r16","url":"https://en.help.roblox.com/hc/en-us/articles/360024256251-Roblox-Premium-Membership","title":"Roblox Premium Membership","publisher":"vendor","quote":"You will be able to publish avatar items and keep them on sale (Only if subscribed to Premium 1000/2200)","supports":"what you lose (publishing)"},{"id":"r17","url":"https://en.help.roblox.com/hc/en-us/articles/360024256251-Roblox-Premium-Membership","title":"Roblox Premium Membership","publisher":"vendor","quote":"The membership is already canceled or set to expire.","supports":"how to confirm (no Cancel button)"},{"id":"r18","url":"https://en.help.roblox.com/hc/en-us/articles/360024256251-Roblox-Premium-Membership","title":"Roblox Premium Membership","publisher":"vendor","quote":"Roblox Premium is a membership subscription that offers extra benefits to players, such as a monthly Robux stipend and access to our trading feature.","supports":"what you lose (stipend and trading)"},{"id":"r19","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"r20","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm with Apple"},{"id":"r21","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"Within the confirmation pop-up, select a reason. Click Continue.","supports":"Google Play's reason step"},{"id":"r22","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when a Google Play cancellation takes effect"},{"id":"r23","url":"https://en.help.roblox.com/hc/en-us/articles/47967913158164-Roblox-Plus","title":"Roblox Plus","publisher":"vendor","quote":"With the launch of Roblox Plus, Roblox Premium memberships will no longer be available for purchase.","supports":"Roblox Plus replaced Premium"},{"id":"r24","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"For the subscription you want to restart, click Resubscribe.","supports":"how to confirm on Google Play (Resubscribe appears)"},{"id":"s25","url":"https://support.apple.com/en-us/118223","title":"Request a refund for apps or content that you bought from Apple","publisher":"platform","quote":"Some purchases from the App Store, iTunes Store, Apple Books, or other Apple services might be eligible for a refund.","supports":"App Store purchases: refund requests go to Apple"},{"id":"s26","url":"https://support.google.com/googleplay/answer/2479637","title":"Learn about Google Play refund policies","publisher":"platform","quote":"The developer can help with purchase issues and can process refunds pursuant to its policies and applicable laws.","supports":"Google Play purchases: refunds follow the developer's policy"},{"id":"s27","url":"https://support.apple.com/en-us/118223","title":"Request a refund for apps or content that you bought from Apple","publisher":"platform","quote":"Sign in to reportaproblem.apple.com.","supports":"where to request an App Store refund"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Roblox Plus prices are not on its help page, so we could not say whether switching to it costs less","What Roblox keeps after Premium ends (such as Robux already received) is not stated on the help page"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Apple route refund: now points to Apple refund requests at reportaproblem.apple.com (added s25, s27)","Google Play route refund: now says Google leaves refunds to the developer's policy (added s26)"]}},"delete_account":{"url":"https://www.roblox.com/my/account#!/privacy/AccountDataDeactivationAndDeletion","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/roblox_premium","json":"https://stackcut.io/exits/roblox_premium.json","evidence":{"packet_revision":"69a6878a0f22c951d2613d36da7890bdb4c6b62fa4287b1a08f147918118f611","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"roblox-premium--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"roblox-premium--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"roblox-premium--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"rocket_lawyer","name":"Rocket Lawyer","category":"business_finance","website":"https://www.rocketlawyer.com","domains":["rocketlawyer.com"],"summary":"Downgrade a Rocket Lawyer membership to a free account online, or call (877) 881-0947 or email support; cancel a free trial before it ends. Registered agent service renews yearly: cancel by phone before the renewal date and file a change of agent with your state. No refunds after 30 days.","routes":[{"channel":"direct_web","label":"Downgrade online","applies_to":"Rocket Lawyer memberships (Standard, Plus, Pro; billed yearly or monthly) and free trials","who":"The member, signed in to the account","method":"self_serve","start_url":"https://www.rocketlawyer.com/help","steps":[{"do":"Sign in, then follow Rocket Lawyer's online downgrade instructions in its FAQs (How do I cancel or downgrade my membership?)","expect":null},{"do":"Confirm the downgrade to a free account","expect":"Your downgrade is complete"}],"confirm_by":"A page that says Your downgrade is complete","effective":null,"notice":"On a free trial, cancel before the trial ends: otherwise you join the paid membership automatically and are charged the monthly or annual fee","refund":"Refund requests must be made within 30 days of purchase, unless state law allows otherwise; annual plans aren't refunded after 30 days","fees":null,"source_ids":["s1","s2","s3","s5","s6","s7","s8","s26","s27","s28"]},{"channel":"direct_web","label":"By phone, email or chat","applies_to":"Any Rocket Lawyer membership, trial or service","who":"The member","method":"phone","start_url":"https://www.rocketlawyer.com/contact-us","steps":[{"do":"Call customer support at (877) 881-0947 (Monday to Friday, 6 am to 6 pm PT), email support@rocketlawyer.com, or start a chat from the Contact Us page","expect":null},{"do":"Ask to cancel (downgrade) your membership","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"Refund requests must be made within 30 days of purchase, unless state law allows otherwise","fees":null,"source_ids":["s1","s7","s9","s10","s11"]},{"channel":"direct_web","label":"Registered agent service","applies_to":"Rocket Lawyer Registered Agent Services, which renew automatically for 1-year terms","who":"The account holder who bought the Registered Agent Service","method":"phone","start_url":"https://www.rocketlawyer.com/contact-us","steps":[{"do":"Before the renewal date, call Rocket Lawyer at (877) 881-0947 during business hours and cancel the Registered Agent Service","expect":null},{"do":"File change of agent paperwork with your state; your state's website lists the process and fees","expect":null}],"confirm_by":null,"effective":"Rocket Lawyer takes steps to resign as your registered agent, then stops all registered agent services","notice":"Cancel before the renewal date to avoid the next annual charge. Rocket Lawyer notifies you of any fee increase before renewing","refund":"No full or prorated refunds for cancelled registered agent services","fees":"Any fees for filing the change of agent are yours to pay","source_ids":["s12","s13","s14","s15","s16","s17","s18","s19"]}],"pay_less":[{"type":"free_plan","what":"Downgrading leaves you a free account: you can still view and print your documents and use the library of legal articles","evidence":"documented","source_ids":["s3","s4","s20"]},{"type":"downgrade","what":"Standard costs $149/year, against $249/year for Plus and $349/year for Pro. How to switch tiers isn't documented","evidence":"documented","source_ids":["s21","s22","s23"]},{"type":"annual_billing","what":"Yearly billing is advertised as saving 50% compared with monthly","evidence":"documented","source_ids":["s24"]}],"export":[{"data":"Documents you created on Rocket Lawyer","how":"Sign in and open your documents to view and print them; downgrading doesn't remove access","format":null,"limits":"Rocket Lawyer accepts no responsibility for deleting or failing to store documents, so keep your own copies","source_ids":["s4","s5","s25"]}],"after_cancel":{"access_until":null,"data_kept":"Documents you created stay available on the free account; Rocket Lawyer disclaims responsibility for deleting or failing to store them","you_lose":["Paid membership features; the free account keeps document viewing and printing and the legal article library","Rocket Lawyer as your registered agent, once it resigns"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Rocket Lawyer calls cancelling a membership downgrading to a free account","Free trials turn into a paid monthly or annual membership automatically when they end","Registered agent service is cancelled by phone only, before the renewal date; it isn't refunded","After cancelling registered agent service, file a change of agent with your state yourself; Rocket Lawyer resigns","Refund requests have to be made within 30 days of purchase"]},"sources":[{"id":"s1","url":"https://www.rocketlawyer.com/general-terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"To downgrade your membership online, please follow these instructions. Alternatively, you may call our customer service team at (877) 881-0947","supports":"downgrade online, or by phone"},{"id":"s2","url":"https://www.rocketlawyer.com/help","title":"Frequently Asked Questions","publisher":"vendor","quote":"How do I cancel or downgrade my membership?","supports":"where the online instructions are"},{"id":"s3","url":"https://www.rocketlawyer.com/downgrade-membership-confirmation.rl","title":"Downgrade Membership Confirmation","publisher":"vendor","quote":"Your downgrade is complete","supports":"what confirms the downgrade"},{"id":"s4","url":"https://www.rocketlawyer.com/downgrade-membership-confirmation.rl","title":"Downgrade Membership Confirmation","publisher":"vendor","quote":"View and print your documents","supports":"documents stay available on the free account"},{"id":"s5","url":"https://www.rocketlawyer.com/general-terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"downgrading does not affect your ability to access the documents you created through Rocket Lawyer's Service","supports":"documents stay available after downgrading"},{"id":"s6","url":"https://www.rocketlawyer.com/general-terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"If you choose to start a Trial Offer, you will automatically join the paid membership you have chosen at the end of the Trial Offer","supports":"trials convert to paid automatically"},{"id":"s7","url":"https://www.rocketlawyer.com/general-terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"Except when state law allows otherwise, all refund requests must be made within 30 days of purchase.","supports":"the 30-day refund window"},{"id":"s8","url":"https://www.rocketlawyer.com/general-terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"annual plans after 30 days have elapsed since your purchase","supports":"no refunds on annual plans after 30 days"},{"id":"s9","url":"https://www.rocketlawyer.com/contact-us","title":"Contact Us","publisher":"vendor","quote":"Reach customer support at (877) 881-0947, Monday through Friday, 6 am to 6 pm PT.","supports":"phone number and hours"},{"id":"s10","url":"https://www.rocketlawyer.com/general-terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"please contact our Customer Service Department by email at support@rocketlawyer.com or by telephone at (877) 881-0947","supports":"the support email address"},{"id":"s11","url":"https://www.rocketlawyer.com/contact-us","title":"Contact Us","publisher":"vendor","quote":"Start chat","supports":"chat support"},{"id":"s12","url":"https://www.rocketlawyer.com/general-terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"To ensure uninterrupted service, Registered Agent Services will automatically renew for successive 1-year terms at the end of each subscription period.","supports":"registered agent auto-renews yearly"},{"id":"s13","url":"https://www.rocketlawyer.com/general-terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"You may cancel the Registered Agent Service at any time by contacting Rocket Lawyer at (877) 881-0947 during our normal business hours.","supports":"how registered agent service is cancelled"},{"id":"s14","url":"https://www.rocketlawyer.com/general-terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"In addition to canceling the Registered Agent Service, to comply with your state's regulations, you will also need to submit appropriate change of agent paperwork with the applicable state agencies.","supports":"you file the change of agent with the state"},{"id":"s15","url":"https://www.rocketlawyer.com/general-terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"By canceling the Registered Agent Service, you acknowledge and understand that we will take necessary steps to resign as your registered agent.","supports":"Rocket Lawyer resigns"},{"id":"s16","url":"https://www.rocketlawyer.com/general-terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"Any fees associated with completing such a change of agent are your sole responsibility.","supports":"change-of-agent fees"},{"id":"s17","url":"https://www.rocketlawyer.com/general-terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"Rocket Lawyer does not offer full or prorated refunds for canceled Registered Agents Services.","supports":"no registered agent refunds"},{"id":"s18","url":"https://www.rocketlawyer.com/general-terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"Such services are purchased and renewed on an annual basis and must be canceled prior to the renewal date to avoid recurring annual charges.","supports":"cancel before the renewal date"},{"id":"s19","url":"https://www.rocketlawyer.com/general-terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"We will, however, notify you of any increase in service fees prior to renewing your service.","supports":"notice of fee increases"},{"id":"s20","url":"https://www.rocketlawyer.com/downgrade-membership-confirmation.rl","title":"Downgrade Membership Confirmation","publisher":"vendor","quote":"Access our library of legal articles","supports":"what the free account keeps"},{"id":"s21","url":"https://www.rocketlawyer.com/pricing","title":"Rocket Lawyer pricing","publisher":"vendor","quote":"Standard $149 / year","supports":"the cheapest membership"},{"id":"s22","url":"https://www.rocketlawyer.com/pricing","title":"Rocket Lawyer pricing","publisher":"vendor","quote":"Plus $249 / year","supports":"the Plus price"},{"id":"s23","url":"https://www.rocketlawyer.com/pricing","title":"Rocket Lawyer pricing","publisher":"vendor","quote":"Pro $349 / year","supports":"the Pro price"},{"id":"s24","url":"https://www.rocketlawyer.com/pricing","title":"Rocket Lawyer pricing","publisher":"vendor","quote":"Yearly Save 50%","supports":"yearly billing saves money"},{"id":"s25","url":"https://www.rocketlawyer.com/general-terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"Rocket Lawyer has no responsibility or liability for deleting or failing to store any Documents","supports":"keep your own copies"},{"id":"s26","url":"https://www.rocketlawyer.com/pricing","title":"Rocket Lawyer pricing","publisher":"vendor","quote":"Billed yearly after free 7-day trial","supports":"the 7-day trial and yearly billing"},{"id":"s27","url":"https://www.rocketlawyer.com/general-terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"you authorize Rocket Lawyer to charge your payment method a recurring monthly membership fee or annual membership fee, as applicable","supports":"memberships bill monthly or yearly"},{"id":"s28","url":"https://www.rocketlawyer.com/general-terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"You can downgrade an auto-renewing paid membership to a free account at any time.","supports":"a membership can be downgraded to free at any time"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["The on-screen steps for downgrading online aren't confirmed: they're in Rocket Lawyer's help FAQ (How do I cancel or downgrade my membership?), which the Terms link to but whose answer isn't on the public page","When access to paid features ends after downgrading is not stated","Whether the online flow shows offers or asks for a reason is not documented","Rocket Lawyer's help pages don't mention App Store or Google Play billing"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"partial","notes":["Re-checked all three routes against Rocket Lawyer's Terms of Service (updated June 5, 2025), Contact Us page and downgrade confirmation page: phone, hours, email, trial, refund and registered agent terms confirmed","Added the Terms' line that a paid membership can be downgraded to free at any time (s28)","Registered agent route: who is the account holder who bought the service ('business owner' isn't in the Terms)","Rewrote the 'Not confirmed yet' note on the online steps for readers; the steps themselves remain unconfirmed"]}},"page":"https://stackcut.io/cancel/rocket_lawyer","json":"https://stackcut.io/exits/rocket_lawyer.json","evidence":{"packet_revision":"6492e6cb397c1040bbf364e8ccf56f5ae44a9d35526129732c362f0c726ac7ce","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"rocket-lawyer--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"rocket-lawyer--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"rocket-lawyer--direct-web--r3","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"rocket_money","name":"Rocket Money Premium","category":"finance_apps","website":"https://www.rocketmoney.com","domains":["rocketmoney.com"],"summary":"In the app or on the website open Settings, Membership, Manage, drag the price slider to $0/month, then Cancel Subscription and follow the prompts. Premium lasts to the end of the billing cycle. Gotcha: Apple- or Google-billed Premium must be cancelled in that store, and cancelling doesn't delete your account.","routes":[{"channel":"direct_web","applies_to":"Premium memberships paid through Rocket Money on the website","who":"The account holder, logged in to Rocket Money","method":"self_serve","start_url":"https://www.rocketmoney.com","steps":[{"do":"Log in, click the Settings (gear) icon on the left and select Membership","expect":"Manage"},{"do":"Click Manage in the upper right corner","expect":"a price slider"},{"do":"Move the slider all the way left to $0/month","expect":"Cancel Subscription"},{"do":"Select Cancel Subscription and complete the prompts","expect":null}],"confirm_by":null,"effective":"At the end of the billing cycle; Premium features stay available until then","notice":"If you pay by bank debit (ACH), cancel at least 3 business days before the next debit, or that debit may still go through","refund":null,"fees":null,"source_ids":["s1","s3","s4","s13"]},{"channel":"direct_app","applies_to":"Premium memberships managed in the Rocket Money mobile app","who":"The account holder, logged in to the app","method":"self_serve","start_url":null,"steps":[{"do":"Open the Settings (gear) icon and select Membership","expect":"Manage Membership"},{"do":"Tap Manage Membership and move the slider all the way left to $0/month","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription and follow the prompts","expect":null}],"confirm_by":null,"effective":"At the end of the billing cycle; Premium features stay available until then","notice":null,"refund":null,"fees":null,"source_ids":["s1","s2","s4"]},{"channel":"apple_app_store","applies_to":"Premium memberships billed through Apple","who":"The Apple Account that pays for the membership","method":"platform_settings","start_url":"https://account.apple.com/account/manage/section/subscriptions","steps":[{"do":"Open the Settings app on your iPhone and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then Rocket Money","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription and confirm","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s8","s10","s16"]},{"channel":"google_play","applies_to":"Premium memberships billed through Google Play","who":"The Google Account that pays for the membership","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Open the Google Play app and tap the profile icon at the top right","expect":"Payments & subscriptions"},{"do":"Tap Payments & subscriptions, then Subscriptions, and choose Rocket Money","expect":"Cancel subscription"},{"do":"Tap Cancel subscription","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s9","s10","s17"]}],"pay_less":[{"type":"downgrade","what":"Pay less for the same Premium: you choose your own monthly price, and features don't change with the price (Manage Membership, Change Monthly Fee, then the slider)","evidence":"documented","source_ids":["s12","s7"]},{"type":"free_plan","what":"Rocket Money has a free tier: cancelling Premium keeps your account","evidence":"documented","source_ids":["s5","s14"]},{"type":"discount_program","what":"Rocket Mortgage clients whose loan was with Rocket Mortgage before the October 2025 Mr. Cooper acquisition get Premium free while the loan is serviced there","evidence":"documented","source_ids":["s11","s18"]},{"type":"downgrade","what":"Premium+ costs a fixed $15.00 a month: to switch back to choose-your-price Premium, contact Rocket Money support; the downgrade takes effect at the end of the billing cycle","evidence":"documented","source_ids":["s19","s20","s21"]}],"export":[],"after_cancel":{"access_until":"The end of the billing cycle","data_kept":"Your Rocket Money account stays open; you can still withdraw Goals balances to your linked account","you_lose":["Premium features","New deposits into Goals (withdrawals still work)","Interest on a Premium+ High Yield Savings Account, which becomes a 0% Limited Basic Savings account on the free tier"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"You must first drag the price slider to $0/month before Cancel Subscription appears, then follow further prompts","tips":["Apple- or Google-billed Premium is cancelled in the App Store or Google Play","Cancelling Premium doesn't delete the Rocket Money account; active Bill Negotiations stay in place","Notifications and emails continue unless you change your alert settings","The price-slider steps are for Premium; Premium+ (a fixed $15.00 a month) goes back to Premium through Rocket Money support"]},"sources":[{"id":"s1","url":"https://help.rocketmoney.com/en/articles/9095189-managing-my-premium-membership","title":"Managing my Premium Membership (Rocket Money Help Center)","publisher":"vendor","quote":"You can adjust your monthly price or cancel Premium at any time, directly from the mobile app or website.","supports":"app and web both work"},{"id":"s2","url":"https://help.rocketmoney.com/en/articles/9095189-managing-my-premium-membership","title":"Managing my Premium Membership (Rocket Money Help Center)","publisher":"vendor","quote":"Select Membership. Tap Manage Membership. Move the slider all the way left to $0/month. Tap Cancel Subscription and follow the prompts.","supports":"the app steps"},{"id":"s3","url":"https://help.rocketmoney.com/en/articles/9095189-managing-my-premium-membership","title":"Managing my Premium Membership (Rocket Money Help Center)","publisher":"vendor","quote":"Select Membership. Click Manage in the upper right corner. Move the slider all the way left to $0/month. Select Cancel Subscription and complete the prompts.","supports":"the web steps"},{"id":"s4","url":"https://help.rocketmoney.com/en/articles/9095189-managing-my-premium-membership","title":"Managing my Premium Membership (Rocket Money Help Center)","publisher":"vendor","quote":"Note: Cancellation takes effect at the end of your billing cycle. You'll still have access to Premium Membership features until then.","supports":"when access ends"},{"id":"s5","url":"https://help.rocketmoney.com/en/articles/9095189-managing-my-premium-membership","title":"Managing my Premium Membership (Rocket Money Help Center)","publisher":"vendor","quote":"Canceling Premium Membership does not delete your Rocket Money account. Any active Bill Negotiations remain in place.","supports":"what stays after cancelling"},{"id":"s6","url":"https://help.rocketmoney.com/en/articles/9095189-managing-my-premium-membership","title":"Managing my Premium Membership (Rocket Money Help Center)","publisher":"vendor","quote":"Notifications and emails will continue unless you update your alert settings in the app or online.","supports":"the notifications tip"},{"id":"s7","url":"https://help.rocketmoney.com/en/articles/9095189-managing-my-premium-membership","title":"Managing my Premium Membership (Rocket Money Help Center)","publisher":"vendor","quote":"Under Manage Membership, tap Change Monthly Fee. Use the slider to set your preferred price and tap Update Subscription.","supports":"how to lower the price"},{"id":"s8","url":"https://help.rocketmoney.com/en/articles/6396483-accessing-my-free-premium-membership-from-my-rocket-mortgage","title":"Accessing my free Premium Membership from my Rocket Mortgage (Rocket Money Help Center)","publisher":"vendor","quote":"For Premium Memberships billed through Apple: Open the Settings app on your phone.","supports":"Premium can be billed through Apple"},{"id":"s9","url":"https://help.rocketmoney.com/en/articles/6396483-accessing-my-free-premium-membership-from-my-rocket-mortgage","title":"Accessing my free Premium Membership from my Rocket Mortgage (Rocket Money Help Center)","publisher":"vendor","quote":"Tap Payments & subscriptions > Subscriptions. Choose the subscription you want to cancel. Tap Cancel subscription.","supports":"the Google Play steps"},{"id":"s10","url":"https://help.rocketmoney.com/en/articles/6396483-accessing-my-free-premium-membership-from-my-rocket-mortgage","title":"Accessing my free Premium Membership from my Rocket Mortgage (Rocket Money Help Center)","publisher":"vendor","quote":"you'll want to cancel any existing paid memberships through the Apple App Store or Google Play Store to avoid any charges.","supports":"store-billed memberships cancel in the store"},{"id":"s11","url":"https://help.rocketmoney.com/en/articles/6396483-accessing-my-free-premium-membership-from-my-rocket-mortgage","title":"Accessing my free Premium Membership from my Rocket Mortgage (Rocket Money Help Center)","publisher":"vendor","quote":"complimentary access to our Premium Membership for the duration of the time that your loan is serviced with Rocket Mortgage","supports":"free Premium for Rocket Mortgage clients"},{"id":"s12","url":"https://www.rocketmoney.com/terms","title":"Rocket Money Terms of Service (effective 06/29/2026)","publisher":"vendor","quote":"You may choose the price you pay for Rocket Money Premium Services, with no change in service or functionality in premium features or services.","supports":"choose-your-own price"},{"id":"s13","url":"https://www.rocketmoney.com/terms","title":"Rocket Money Terms of Service (effective 06/29/2026)","publisher":"vendor","quote":"However, we must be notified at least three (3) business days before the debit is scheduled to occur, to prevent the upcoming transaction from processing.","supports":"notice for bank debits"},{"id":"s14","url":"https://www.rocketmoney.com/terms","title":"Rocket Money Terms of Service (effective 06/29/2026)","publisher":"vendor","quote":"For users who downgrade to the free tier or service but maintain a balance in their Goal(s), Rocket Money will no longer allow access to contribute more deposits into Goals","supports":"the free tier, and Goals after cancelling"},{"id":"s15","url":"https://www.rocketmoney.com/terms","title":"Rocket Money Terms of Service (effective 06/29/2026)","publisher":"vendor","quote":"Rocket Money will allow the account to remain open as a Rocket Money Limited Basic Savings account that does not accrue interest (0.00% interest rate).","supports":"High Yield Savings after dropping to the free tier"},{"id":"s16","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"s17","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"the Google Play steps"},{"id":"s18","url":"https://help.rocketmoney.com/en/articles/6396483-accessing-my-free-premium-membership-from-my-rocket-mortgage","title":"Accessing my free Premium Membership from my Rocket Mortgage (Rocket Money Help Center)","publisher":"vendor","quote":"Free Premium Membership from Rocket Mortgage is provided to those customers who had a Rocket Mortgage prior to the October 2025 acquisition of Mr. Cooper","supports":"eligibility for free Premium"},{"id":"s19","url":"https://help.rocketmoney.com/en/articles/16802386-introduction-to-premium","title":"Introduction to Premium+ (Rocket Money Help Center)","publisher":"vendor","quote":"Premium+ is a fixed $15.00/month plus tax.","supports":"Premium+ has a fixed price, so the price slider steps don't cover it"},{"id":"s20","url":"https://help.rocketmoney.com/en/articles/16802386-introduction-to-premium","title":"Introduction to Premium+ (Rocket Money Help Center)","publisher":"vendor","quote":"Yes, you can switch back to Premium from Premium+. To do this, please contact our support team.","supports":"switching from Premium+ back to Premium goes through support"},{"id":"s21","url":"https://www.rocketmoney.com/terms","title":"Rocket Money Terms of Service (effective 06/29/2026)","publisher":"vendor","quote":"Members may downgrade from Premium+ to Premium Services, with the downgrade taking effect at the end of the member's then current billing cycle.","supports":"when a Premium+ downgrade takes effect"},{"id":"s22","url":"https://www.rocketmoney.com/terms","title":"Rocket Money Terms of Service (effective 06/29/2026)","publisher":"vendor","quote":"contribute more deposits into the Goal(s), however users will still be able to make withdrawals back into their Linked Account.","supports":"Goals withdrawals still work after dropping to the free tier"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Refund terms for Premium fees were not found in the help center or Terms of Service","How Rocket Money confirms a cancellation (email or status) is not documented","When access ends for Apple- or Google-billed memberships is not stated by Rocket Money","Current Premium price range was not stated on the pages we read","How to cancel Premium+ outright isn't documented: its help article only says to contact support to switch back to Premium"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Web route: dropped '(and Premium+)'; the slider steps are documented for Premium only, and Premium+ is a fixed $15.00 a month","Added the Premium+ to Premium downgrade (through support, effective at the end of the billing cycle) to pay_less and agent tips","Added a terms quote proving Goals withdrawals still work after dropping to the free tier","Re-checked the web, app, Apple and Google Play steps, the end-of-cycle effective date, the 3-business-day ACH notice and the Rocket Mortgage offer: all match"]}},"page":"https://stackcut.io/cancel/rocket_money","json":"https://stackcut.io/exits/rocket_money.json","evidence":{"packet_revision":"75fdf3630cc54210b42195e317bb237aac0fbba9e052e291acd77db110867865","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"rocket-money--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"rocket-money--direct-app--r2","channel":"direct_app","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"rocket-money--apple-app-store--r3","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"rocket-money--google-play--r4","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"rocketlane","name":"Rocketlane","category":"productivity","website":"https://www.rocketlane.com","domains":["rocketlane.com","help.rocketlane.com"],"summary":"Rocketlane's help center has no cancel steps. To stop renewal, send written notice to care@rocketlane.com at least 30 days before the subscription term ends, or it renews at then-current prices. Ending early still leaves the whole term's charges due, with no refunds.","routes":[{"channel":"direct_web","label":"Downgrade a plan in Plans & Billing","applies_to":"Subscriptions managed in the app's Plans & Billing settings (Standard and Premium are sold per team member, billed annually, minimum 5 team members)","who":"Not stated. Whoever can open Plans & Billing in the account settings","method":"self_serve","start_url":"https://help.rocketlane.com/support/solutions/articles/67000726723-how-to-manage-your-rocketlane-subscription-","steps":[{"do":"Click your avatar, select Settings, then under Account select Plans & Billing","expect":null},{"do":"Under more options, click change plan and pick the lower plan","expect":null}],"confirm_by":null,"effective":"A downgrade is scheduled for the end of the subscription period","notice":null,"refund":null,"fees":null,"source_ids":["s11","s12","s13","s14","s16"]},{"channel":"sales_contract","label":"Non-renewal notice or early termination","applies_to":"All subscriptions under Rocketlane's terms and an Order Form, including annual plans and Enterprise contracts","who":"The customer. The terms don't say who must sign the notice; the help center sends billing questions to your CSM or care@rocketlane.com","method":"email","start_url":"https://www.rocketlane.com/legal/terms","steps":[{"do":"At least 30 days before the current Subscription Term ends, send written notice of non-renewal to care@rocketlane.com","expect":null},{"do":"If you also send notice by courier, the Terms give Rocketlane's Wilmington, Delaware address with a copy to care@rocketlane.com","expect":null},{"do":"Keep a copy of the notice as your record","expect":null}],"confirm_by":null,"effective":"The subscription doesn't renew at the end of the current Subscription Term. Without timely notice it renews for a term of the same length at Rocketlane's then prevailing charges","notice":"At least thirty (30) days before the expiration of the relevant Subscription Term","refund":"No refunds shall be issued for partial use or non-use of the Services by You. All Subscription Charges are non-refundable","fees":"You may terminate at any time, but you remain liable for all Subscription Charges for the Subscription Term. Invoices are due within 7 days","source_ids":["s1","s2","s3","s4","s5","s6","s7","s10","s17","s18","s19","s20"]}],"pay_less":[{"type":"downgrade","what":"Move to a lower plan. A downgrade is scheduled for the end of the subscription period, not applied at once","evidence":"documented","source_ids":["s13","s14"]}],"export":[{"data":"Project plans","how":"In a project plan, click the Export icon for a PDF. For Excel, switch to the Timeline view and use its export option","format":"PDF or Excel","limits":"No account-wide export is documented, and the Terms don't cover returning Customer Data after termination","source_ids":["s21","s22"]}],"after_cancel":{"access_until":"Not stated. With non-renewal notice, the subscription runs to the end of the current Subscription Term","data_kept":"30 days after the account's effective termination (the Data Retention Period), during which you can ask Rocketlane to reinstate the account. After that Rocketlane may delete all Customer Data","you_lose":["Access to the Services once the account is terminated","Customer Data after the 30-day Data Retention Period"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Non-renewal needs written notice to care@rocketlane.com at least 30 days before the term ends; otherwise it renews for the same length at then-current prices","Ending early does not stop the charges for the current Subscription Term, and charges are non-refundable","A downgrade in Plans & Billing only takes effect at the end of the subscription period","Export project plans (PDF or Excel) before the term ends: the account can be reinstated only within 30 days of termination"]},"sources":[{"id":"s1","url":"https://www.rocketlane.com/legal/terms","title":"Rocketlane Terms and Conditions","publisher":"vendor","quote":"Unless You give written notice (to care@rocketlane.com) of non-renewal of subscription","supports":"the written notice address for non-renewal"},{"id":"s2","url":"https://www.rocketlane.com/legal/terms","title":"Rocketlane Terms and Conditions","publisher":"vendor","quote":"at least thirty (30) days before the expiration of the relevant Subscription Term","supports":"the notice period"},{"id":"s3","url":"https://www.rocketlane.com/legal/terms","title":"Rocketlane Terms and Conditions","publisher":"vendor","quote":"Your subscription to the Service(s) will auto-renew subject to the then current terms of the Order Form","supports":"automatic renewal"},{"id":"s4","url":"https://www.rocketlane.com/legal/terms","title":"Rocketlane Terms and Conditions","publisher":"vendor","quote":"You may terminate your Account and subscription to the Services at any time","supports":"the customer may end the subscription early"},{"id":"s5","url":"https://www.rocketlane.com/legal/terms","title":"Rocketlane Terms and Conditions","publisher":"vendor","quote":"will remain liable for all Subscription Charges for the Subscription Term.","supports":"the charges that remain after ending early"},{"id":"s6","url":"https://www.rocketlane.com/legal/terms","title":"Rocketlane Terms and Conditions","publisher":"vendor","quote":"No refunds shall be issued for partial use or non-use of the Services by You.","supports":"no refund for unused time"},{"id":"s7","url":"https://www.rocketlane.com/legal/terms","title":"Rocketlane Terms and Conditions","publisher":"vendor","quote":"all Subscription Charges are non-refundable","supports":"subscription charges are non-refundable"},{"id":"s8","url":"https://www.rocketlane.com/legal/terms","title":"Rocketlane Terms and Conditions","publisher":"vendor","quote":"within thirty (30) days of effective termination of Your Account","supports":"the 30-day Data Retention Period and reinstatement window"},{"id":"s9","url":"https://www.rocketlane.com/legal/terms","title":"Rocketlane Terms and Conditions","publisher":"vendor","quote":"Beyond the Data Retention Period, Rocketlane reserves the right to delete all the Customer Data in its possession.","supports":"deletion of customer data after the retention period"},{"id":"s10","url":"https://www.rocketlane.com/legal/terms","title":"Rocketlane Terms and Conditions","publisher":"vendor","quote":"The Subscription Term shall be as set forth in the relevant Order Form.","supports":"the Order Form sets the term"},{"id":"s11","url":"https://www.rocketlane.com/pricing","title":"Rocketlane pricing","publisher":"vendor","quote":"per team member/month billed annually","supports":"paid plans are billed annually"},{"id":"s12","url":"https://www.rocketlane.com/pricing","title":"Rocketlane pricing","publisher":"vendor","quote":"minimum of 5 team members","supports":"the minimum team size on Standard and Premium"},{"id":"s13","url":"https://help.rocketlane.com/support/solutions/articles/67000726723-how-to-manage-your-rocketlane-subscription-","title":"How to manage your Rocketlane subscription?","publisher":"vendor","quote":"Downgrades are scheduled only at the end of the subscription period.","supports":"when a downgrade takes effect"},{"id":"s14","url":"https://help.rocketlane.com/support/solutions/articles/67000726723-how-to-manage-your-rocketlane-subscription-","title":"How to manage your Rocketlane subscription?","publisher":"vendor","quote":"Under “more options” click on “change plan”","supports":"where to change the plan"},{"id":"s16","url":"https://help.rocketlane.com/support/solutions/articles/67000726723-how-to-manage-your-rocketlane-subscription-","title":"How to manage your Rocketlane subscription?","publisher":"vendor","quote":"Under Account, select Plans & Billing","supports":"where Plans & Billing sits in Settings"},{"id":"s17","url":"https://www.rocketlane.com/legal/terms","title":"Rocketlane Terms and Conditions","publisher":"vendor","quote":"will renew for a Subscription Term equivalent in length to the then expiring Subscription Term","supports":"renewal for the same length"},{"id":"s18","url":"https://www.rocketlane.com/legal/terms","title":"Rocketlane Terms and Conditions","publisher":"vendor","quote":"with a CC to care@rocketlane.com for electronic mail.","supports":"written notices to Rocketlane copy care@rocketlane.com"},{"id":"s19","url":"https://www.rocketlane.com/legal/terms","title":"Rocketlane Terms and Conditions","publisher":"vendor","quote":"Your payment is due within seven (07) days of Rocketlane's invoice date.","supports":"invoice payment terms"},{"id":"s20","url":"https://help.rocketlane.com/support/solutions/articles/67000726723-how-to-manage-your-rocketlane-subscription-","title":"How to manage your Rocketlane subscription?","publisher":"vendor","quote":"If you have any questions around our billing plans, please contact your CSM or reach out to care@rocketlane.com.","supports":"billing contacts"},{"id":"s21","url":"https://help.rocketlane.com/support/solutions/articles/67000740181-how-to-take-an-export-of-the-project-plan-","title":"How to take an export of the project plan?","publisher":"vendor","quote":"Click on the Export icon to generate a PDF view of the project plan.","supports":"PDF export of a project plan"},{"id":"s22","url":"https://help.rocketlane.com/support/solutions/articles/67000740181-how-to-take-an-export-of-the-project-plan-","title":"How to take an export of the project plan?","publisher":"vendor","quote":"Use the export option available there, where you can choose between PDF and Excel formats.","supports":"Excel export from the Timeline view"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Rocketlane's help center has no article on cancelling or closing a subscription, so there are no on-screen steps for ending one","How to terminate early (which form or address to use) isn't stated; the Terms only say you may terminate at any time","Who in a company account can change the plan or send non-renewal notice isn't stated","Removing licenses to lower the bill isn't documented in the help center","No account-wide data export is documented, and the Terms don't cover returning Customer Data after termination"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Data retention: the Terms set a 30-day Data Retention Period after termination (the draft said its length wasn't stated)","Added that without notice the subscription renews for the same length at then-prevailing charges, and that invoices are due in 7 days","Downgrade route: added the full menu path (avatar, Settings, Account, Plans & Billing) and quoted the exact help-center wording","Added the documented project-plan export (PDF, or Excel from the Timeline view)","Removed a pricing-page note that wasn't about cancelling; no App Store, Google Play or marketplace billing is documented"]}},"page":"https://stackcut.io/cancel/rocketlane","json":"https://stackcut.io/exits/rocketlane.json","evidence":{"packet_revision":"2e004ba2bd58270c37a1bc8a9ebd2f4954ea2be88a53a989523a82c5a03c1451","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"rocketlane--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"rocketlane--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"rocketreach","name":"RocketReach","category":"marketing_sales","website":"https://rocketreach.co","domains":["rocketreach.co"],"summary":"Cancel in Account Settings, Usage & Billing: Manage Subscription, Cancel Subscription, then finish the prompts. It only counts once you get both the confirmation screen and the email. Access lasts to the end of the billing cycle; unused credits are then lost. No refunds. Team Plans cancel by email.","routes":[{"channel":"direct_web","label":"Plans bought online","applies_to":"Monthly and annual plans bought online from the Pricing Page","who":"The account holder, signed in to the account that is being charged","method":"self_serve","start_url":"https://rocketreach.co/cancellation","steps":[{"do":"Export any contacts you want to keep first (My Contacts, Actions, Export to CSV)","expect":null},{"do":"Log in, click your initials or profile picture in the top-right corner and select Account Settings","expect":"Usage & Billing"},{"do":"In the left-hand menu, click Usage & Billing, then scroll to the bottom to the Manage Subscription heading","expect":"Cancel Subscription"},{"do":"Click Cancel Subscription and work through the on-screen prompts until you reach the confirmation screen","expect":"a confirmation screen"},{"do":"Check your inbox for the confirmation email; if you only have one of the two, check Usage & Billing and run the flow again","expect":"a confirmation email"}],"confirm_by":"Both a confirmation screen and a confirmation email; afterwards the Cancel Subscription button is no longer shown","effective":"At the end of the current billing cycle: you keep paid access and remaining credits until then, and the account reverts to a free account","notice":"No notice period, but cancel before your renewal date (shown under Subscription Details in Usage & Billing) or the next period is charged","refund":"No refunds for subscription or renewal charges. Exception: a brand-new annual subscription bought by mistake can be switched to monthly within 7 days, refunding the price difference","fees":"No cancellation penalty","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s14","s37","s41"]},{"channel":"direct_web","label":"Team Plans","applies_to":"RocketReach Team Plans","who":"The Team Owner (to cancel the whole plan); the Owner or an Admin (to remove seats); a team member can only leave the team","method":"email","start_url":null,"steps":[{"do":"To cancel the whole Team Plan, email support@rocketreach.co from the Team Owner's account email address, including the account email and the request to cancel","expect":null},{"do":"To shrink the plan instead, the Owner or an Admin removes individual seats","expect":null}],"confirm_by":null,"effective":"Removing a seat ends that person's access immediately; billing for it stops from the next billing cycle","notice":null,"refund":"No refunds for subscription or renewal charges; credits left on a removed seat are forfeited","fees":null,"source_ids":["s15","s16","s17","s10"]},{"channel":"sales_contract","applies_to":"Enterprise and Custom Plans bought through the RocketReach Sales team","who":"The customer, through its RocketReach Account Manager","method":"contact_sales","start_url":null,"steps":[{"do":"Contact your RocketReach Account Manager, or email support@rocketreach.co from your account email, to cancel the subscription or remove users","expect":null}],"confirm_by":null,"effective":"At the end of the current Subscription Term: cancelling stops the automatic renewal, and you keep using the service until the term ends","notice":"Subscriptions renew automatically for the same period unless cancelled; the Subscription Agreement allows a notice of non-renewal by email to support@rocketreach.co","refund":"All amounts paid are non-refundable","fees":"All payment obligations are non-cancelable","source_ids":["s18","s19","s20","s21","s14"]}],"pay_less":[{"type":"pause","what":"Monthly plans can be paused for 1, 2 or 3 billing cycles instead of cancelled (Account Settings, Manage Subscription, Pause Subscription); billing then resumes automatically. Not available on annual or team plans, and it doesn't extend credit expiry","evidence":"documented","source_ids":["s22","s23","s24"]},{"type":"downgrade","what":"Choose a lower-tiered plan on the Pricing page and click Change Plan; the downgraded plan takes effect at your next billing date","evidence":"documented","source_ids":["s25","s26"]},{"type":"seat_reduction","what":"Team Owners and Admins can remove seats; billing drops from the next billing cycle. To replace a person, unassign and re-invite instead, which keeps the seat and its credits","evidence":"documented","source_ids":["s16","s17","s38"]},{"type":"annual_billing","what":"Annual plans have a built-in discount over paying monthly; the whole year's fee is paid at checkout","evidence":"documented","source_ids":["s27","s43"]},{"type":"free_plan","what":"After cancelling, the account stays open as a free account with the free search tools","evidence":"documented","source_ids":["s12","s28"]}],"export":[{"data":"Your saved contacts (My Contacts)","how":"Open My Contacts, filter or tick the contacts (none ticked means all), click Actions, then Export to CSV; a download link arrives by email","format":"CSV","limits":"Exports work only from the My Contacts page and are delivered by email; accounts with Export Credits use one credit per verified contact. Do it before the plan ends: bulk lookups and data exports are blocked once cancelled","source_ids":["s29","s30","s31","s32","s33"]}],"after_cancel":{"access_until":"The end of the current billing cycle","data_kept":"The account stays open as a free account; saved lists, messages and previous contacts remain stored but are inaccessible until you resubscribe","you_lose":["All remaining lookup and export credits, which are not refunded or reinstated if you resubscribe","My Contacts and My Companies, Autopilot and Messages","Integrations, bulk lookups and data exports","API keys, which are invalidated"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The cancel flow has on-screen prompts before the confirmation screen; closing the page partway leaves the subscription active","tips":["A cancellation is complete only with both the confirmation screen and the confirmation email","No Cancel Subscription button usually means you're signed in to the wrong account: search your inboxes for rocketreach.co receipts to find the paying one","Team members can't cancel a Team Plan; they can only leave the team, which ends their access immediately","Removing a team seat is permanent and forfeits its credits: remove seats near the end of the billing period","Enterprise and Custom plans have no self-serve cancel button","Cancelling doesn't delete the account; a free account can be deactivated in Account Settings, Other Settings","Cancelling while a monthly plan is paused ends the subscription immediately, not at the end of the pause"]},"sources":[{"id":"s1","url":"https://knowledgebase.rocketreach.co/hc/en-us/articles/230421787-How-do-I-Cancel-my-RocketReach-Subscription","title":"How do I Cancel my RocketReach Subscription?","publisher":"vendor","quote":"you can cancel it yourself at any time, with no cancellation penalty","supports":"self-serve cancel for plans bought online, and no fee"},{"id":"s2","url":"https://knowledgebase.rocketreach.co/hc/en-us/articles/230421787-How-do-I-Cancel-my-RocketReach-Subscription","title":"How do I Cancel my RocketReach Subscription?","publisher":"vendor","quote":"In the left-hand menu, click Usage & Billing.","supports":"the Usage & Billing step"},{"id":"s3","url":"https://knowledgebase.rocketreach.co/hc/en-us/articles/230421787-How-do-I-Cancel-my-RocketReach-Subscription","title":"How do I Cancel my RocketReach Subscription?","publisher":"vendor","quote":"Scroll to the bottom of the Usage & Billing page and find the Manage Subscription heading.","supports":"where the cancel button is"},{"id":"s4","url":"https://knowledgebase.rocketreach.co/hc/en-us/articles/230421787-How-do-I-Cancel-my-RocketReach-Subscription","title":"How do I Cancel my RocketReach Subscription?","publisher":"vendor","quote":"Click Cancel Subscription to start the cancellation flow.","supports":"the cancel button"},{"id":"s5","url":"https://knowledgebase.rocketreach.co/hc/en-us/articles/230421787-How-do-I-Cancel-my-RocketReach-Subscription","title":"How do I Cancel my RocketReach Subscription?","publisher":"vendor","quote":"Check that you receive both a confirmation screen and a confirmation email. Your cancellation is not complete until you have both.","supports":"how to confirm the cancellation"},{"id":"s6","url":"https://knowledgebase.rocketreach.co/hc/en-us/articles/230421787-How-do-I-Cancel-my-RocketReach-Subscription","title":"How do I Cancel my RocketReach Subscription?","publisher":"vendor","quote":"If your cancellation went through, the Cancel Subscription button is no longer there.","supports":"a second way to confirm"},{"id":"s7","url":"https://knowledgebase.rocketreach.co/hc/en-us/articles/230421787-How-do-I-Cancel-my-RocketReach-Subscription","title":"How do I Cancel my RocketReach Subscription?","publisher":"vendor","quote":"You can also go straight to the cancellation flow by logging in and visiting the RocketReach cancellation page at rocketreach.co/cancellation","supports":"the direct cancellation page"},{"id":"s8","url":"https://knowledgebase.rocketreach.co/hc/en-us/articles/230421787-How-do-I-Cancel-my-RocketReach-Subscription","title":"How do I Cancel my RocketReach Subscription?","publisher":"vendor","quote":"When you cancel a RocketReach subscription, you keep access to everything you have already paid for until the end of your current billing cycle.","supports":"when cancellation takes effect"},{"id":"s9","url":"https://knowledgebase.rocketreach.co/hc/en-us/articles/230421787-How-do-I-Cancel-my-RocketReach-Subscription","title":"How do I Cancel my RocketReach Subscription?","publisher":"vendor","quote":"If you started the flow but closed the page partway through, the subscription stays active even though it looked like you had cancelled.","supports":"finish the flow"},{"id":"s10","url":"https://knowledgebase.rocketreach.co/hc/en-us/articles/230421787-How-do-I-Cancel-my-RocketReach-Subscription","title":"How do I Cancel my RocketReach Subscription?","publisher":"vendor","quote":"No. RocketReach does not issue refunds for subscription charges or renewal charges.","supports":"no refunds"},{"id":"s11","url":"https://knowledgebase.rocketreach.co/hc/en-us/articles/230421787-How-do-I-Cancel-my-RocketReach-Subscription","title":"How do I Cancel my RocketReach Subscription?","publisher":"vendor","quote":"If you bought a new annual subscription within the last 7 days and meant to buy monthly, you can switch to monthly and receive a refund of the price difference.","supports":"the 7-day annual-to-monthly exception"},{"id":"s12","url":"https://knowledgebase.rocketreach.co/hc/en-us/articles/230421787-How-do-I-Cancel-my-RocketReach-Subscription","title":"How do I Cancel my RocketReach Subscription?","publisher":"vendor","quote":"No. Cancelling a RocketReach subscription ends the paid plan and services but leaves your account open.","supports":"the account stays open after cancelling"},{"id":"s13","url":"https://rocketreach.co/refunds","title":"RocketReach Refund Policy","publisher":"vendor","quote":"You can't get a refund for any subscription once it has started.","supports":"no refunds once a period starts"},{"id":"s14","url":"https://rocketreach.co/subscriber_terms","title":"RocketReach Subscription Agreement","publisher":"vendor","quote":"Cancellation will prevent your Subscription Service from automatically renewing at the end of the current Subscription Term, but will not impair your continued use of the Subscription Service","supports":"auto-renewal and access until the term ends"},{"id":"s15","url":"https://knowledgebase.rocketreach.co/hc/en-us/articles/230421787-How-do-I-Cancel-my-RocketReach-Subscription","title":"How do I Cancel my RocketReach Subscription?","publisher":"vendor","quote":"Cancelling a whole RocketReach Team Plan cannot be done in the product. Email support@rocketreach.co from the Team Owner's account email address and ask to cancel the Team Plan.","supports":"how a Team Plan is cancelled"},{"id":"s16","url":"https://knowledgebase.rocketreach.co/hc/en-us/articles/230421787-How-do-I-Cancel-my-RocketReach-Subscription","title":"How do I Cancel my RocketReach Subscription?","publisher":"vendor","quote":"Access ends immediately. The person on that seat loses access as soon as you remove it","supports":"removing a seat ends access at once"},{"id":"s17","url":"https://knowledgebase.rocketreach.co/hc/en-us/articles/230421787-How-do-I-Cancel-my-RocketReach-Subscription","title":"How do I Cancel my RocketReach Subscription?","publisher":"vendor","quote":"From your next billing cycle onward, you are no longer charged for the removed seat.","supports":"when seat billing drops"},{"id":"s18","url":"https://knowledgebase.rocketreach.co/hc/en-us/articles/230421787-How-do-I-Cancel-my-RocketReach-Subscription","title":"How do I Cancel my RocketReach Subscription?","publisher":"vendor","quote":"Contact your RocketReach Account Manager, or email support@rocketreach.co, for help with either of the following:","supports":"how Enterprise and Custom plans are cancelled"},{"id":"s19","url":"https://rocketreach.co/subscriber_terms","title":"RocketReach Subscription Agreement","publisher":"vendor","quote":"You may cancel your Subscription Service at any time from your account page or send a notice of non-renewal by email to support@rocketreach.co.","supports":"notice of non-renewal by email"},{"id":"s20","url":"https://rocketreach.co/subscriber_terms","title":"RocketReach Subscription Agreement","publisher":"vendor","quote":"All payment obligations are non-cancelable, and all amounts paid are non-refundable.","supports":"payments are non-cancelable and non-refundable"},{"id":"s21","url":"https://rocketreach.co/subscriber_terms","title":"RocketReach Subscription Agreement","publisher":"vendor","quote":"your Subscription Service will automatically renew for successive periods of the same duration as the initial period","supports":"auto-renewal"},{"id":"s22","url":"https://knowledgebase.rocketreach.co/hc/en-us/articles/360047777454-How-do-I-Pause-Freeze-my-RocketReach-Subscription","title":"How do I Pause (Freeze) my RocketReach Subscription","publisher":"vendor","quote":"Pausing is available for monthly subscriptions only and lets you pause for 1, 2, or 3 billing cycles","supports":"the pause option and its length"},{"id":"s23","url":"https://knowledgebase.rocketreach.co/hc/en-us/articles/360047777454-How-do-I-Pause-Freeze-my-RocketReach-Subscription","title":"How do I Pause (Freeze) my RocketReach Subscription","publisher":"vendor","quote":"does not extend credit expiration dates","supports":"pausing doesn't extend credits"},{"id":"s24","url":"https://knowledgebase.rocketreach.co/hc/en-us/articles/230421787-How-do-I-Cancel-my-RocketReach-Subscription","title":"How do I Cancel my RocketReach Subscription?","publisher":"vendor","quote":"Pausing is not available on annual subscriptions.","supports":"no pause on annual plans"},{"id":"s25","url":"https://knowledgebase.rocketreach.co/hc/en-us/articles/229631527-How-do-I-downgrade-my-plan","title":"How do I downgrade my plan?","publisher":"vendor","quote":"Select the lower-tiered plan that you wish to downgrade your subscription to and click 'Change Plan'.","supports":"how to downgrade"},{"id":"s26","url":"https://knowledgebase.rocketreach.co/hc/en-us/articles/229631527-How-do-I-downgrade-my-plan","title":"How do I downgrade my plan?","publisher":"vendor","quote":"your downgraded plan will take effect at your next billing date","supports":"when a downgrade takes effect"},{"id":"s27","url":"https://knowledgebase.rocketreach.co/hc/en-us/articles/43739526208411-Difference-between-Annual-and-Monthly-Subscription-Plans","title":"Difference between Annual and Monthly Subscription Plans","publisher":"vendor","quote":"notice the built-in discount for choosing annual!","supports":"annual plans are discounted"},{"id":"s28","url":"https://knowledgebase.rocketreach.co/hc/en-us/articles/229631527-How-do-I-downgrade-my-plan","title":"How do I downgrade my plan?","publisher":"vendor","quote":"If you wish to downgrade to a Free Plan, you may cancel your paid subscription directly from your Usage & Billing page on your account.","supports":"the Free Plan"},{"id":"s29","url":"https://knowledgebase.rocketreach.co/hc/en-us/articles/115000135153-How-do-I-export-my-contacts","title":"How do I export my contacts?","publisher":"vendor","quote":"All users may download their RocketReach contacts in spreadsheet format as a CSV file.","supports":"the CSV export"},{"id":"s30","url":"https://knowledgebase.rocketreach.co/hc/en-us/articles/115000135153-How-do-I-export-my-contacts","title":"How do I export my contacts?","publisher":"vendor","quote":"Contacts can be exported to a CSV only from the My Contacts page.","supports":"where to export"},{"id":"s31","url":"https://knowledgebase.rocketreach.co/hc/en-us/articles/115000135153-How-do-I-export-my-contacts","title":"How do I export my contacts?","publisher":"vendor","quote":"For security reasons, all exports are delivered by email","supports":"exports arrive by email"},{"id":"s32","url":"https://knowledgebase.rocketreach.co/hc/en-us/articles/115000135153-How-do-I-export-my-contacts","title":"How do I export my contacts?","publisher":"vendor","quote":"When downloading contacts, you will use one 'Export' credit for every verified contact that you download.","supports":"exports use credits"},{"id":"s33","url":"https://knowledgebase.rocketreach.co/hc/en-us/articles/229973148-What-Happens-When-I-Cancel-my-RocketReach-Subscription","title":"What Happens When I Cancel my RocketReach Subscription?","publisher":"vendor","quote":"Perform bulk lookups or data exports.","supports":"exports are blocked once cancelled (listed under what you cannot do)"},{"id":"s34","url":"https://knowledgebase.rocketreach.co/hc/en-us/articles/229973148-What-Happens-When-I-Cancel-my-RocketReach-Subscription","title":"What Happens When I Cancel my RocketReach Subscription?","publisher":"vendor","quote":"When your subscription ends, you will lose all remaining credits, and they will not be refunded or reinstated if you resubscribe.","supports":"credits are lost"},{"id":"s35","url":"https://knowledgebase.rocketreach.co/hc/en-us/articles/229973148-What-Happens-When-I-Cancel-my-RocketReach-Subscription","title":"What Happens When I Cancel my RocketReach Subscription?","publisher":"vendor","quote":"Saved data (lists, messages, and previous contacts) will remain stored but will be inaccessible until you resubscribe.","supports":"what happens to saved data"},{"id":"s36","url":"https://knowledgebase.rocketreach.co/hc/en-us/articles/229973148-What-Happens-When-I-Cancel-my-RocketReach-Subscription","title":"What Happens When I Cancel my RocketReach Subscription?","publisher":"vendor","quote":"Use API keys, as they will be invalidated upon cancellation.","supports":"API keys stop working"},{"id":"s37","url":"https://knowledgebase.rocketreach.co/hc/en-us/articles/230421787-How-do-I-Cancel-my-RocketReach-Subscription","title":"How do I Cancel my RocketReach Subscription?","publisher":"vendor","quote":"When the paid period ends, any unused credits expire, and you lose access to My Contacts, My Companies, Autopilot, the API, and other features that are exclusive to paid plans.","supports":"what you lose at the end of the period"},{"id":"s38","url":"https://knowledgebase.rocketreach.co/hc/en-us/articles/230421787-How-do-I-Cancel-my-RocketReach-Subscription","title":"How do I Cancel my RocketReach Subscription?","publisher":"vendor","quote":"Unassign the person who is leaving and invite their replacement to the same seat instead.","supports":"replace a teammate without removing the seat"},{"id":"s39","url":"https://knowledgebase.rocketreach.co/hc/en-us/articles/230421787-How-do-I-Cancel-my-RocketReach-Subscription","title":"How do I Cancel my RocketReach Subscription?","publisher":"vendor","quote":"If you no longer plan to log in, you can deactivate your free account from Account Settings under Other Settings.","supports":"deactivating the free account"},{"id":"s40","url":"https://knowledgebase.rocketreach.co/hc/en-us/articles/230421787-How-do-I-Cancel-my-RocketReach-Subscription","title":"How do I Cancel my RocketReach Subscription?","publisher":"vendor","quote":"Logged into the incorrect account: The most common reason is that you are logged into a different RocketReach account than the one being charged.","supports":"the wrong-account gotcha"},{"id":"s41","url":"https://knowledgebase.rocketreach.co/hc/en-us/articles/230421787-How-do-I-Cancel-my-RocketReach-Subscription","title":"How do I Cancel my RocketReach Subscription?","publisher":"vendor","quote":"Click your initials or profile picture in the top-right corner of the screen, then select Account Settings","supports":"the Account Settings step"},{"id":"s42","url":"https://knowledgebase.rocketreach.co/hc/en-us/articles/360047777454-How-do-I-Pause-Freeze-my-RocketReach-Subscription","title":"How do I Pause (Freeze) my RocketReach Subscription","publisher":"vendor","quote":"If you cancel while paused, your subscription will end immediately.","supports":"cancelling while paused ends the plan at once"},{"id":"s43","url":"https://knowledgebase.rocketreach.co/hc/en-us/articles/43739526208411-Difference-between-Annual-and-Monthly-Subscription-Plans","title":"Difference between Annual and Monthly Subscription Plans","publisher":"vendor","quote":"If you chose an annual plan, you will pay the entire fee immediately at checkout.","supports":"annual plans are paid upfront"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["The wording of the on-screen prompts in the cancel flow (reason questions or offers) is not documented","Enterprise and Custom plan notice periods depend on each contract and are not published","RocketReach help doesn't mention app-store billing; it sells plans on its website"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked all three routes, pay_less, export and after_cancel against RocketReach's knowledge base, refund page and Subscription Agreement; route facts confirmed (the agreement sets no notice period for non-renewal)","Enterprise and Custom route: added when cancelling takes effect (end of the current Subscription Term), from the Subscription Agreement","Added that cancelling while paused ends the subscription immediately, and that annual plans are paid in full at checkout"]}},"page":"https://stackcut.io/cancel/rocketreach","json":"https://stackcut.io/exits/rocketreach.json","evidence":{"packet_revision":"293862126a93dfa0fc2b26439c3a6c40d3db4c0aadc415680c743faa2aa4e4f8","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"rocketreach--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"rocketreach--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"rocketreach--sales-contract--r3","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"rumble","name":"Rumble","category":"streaming_video","website":"https://rumble.com","domains":["rumble.com","rumble.support"],"summary":"Cancel Rumble Premium at rumble.com/account/recurring-subs: click Cancel next to Premium and confirm. Premium bought in the iPhone or Android app is cancelled in your Apple or Google account. Access lasts to the end of the paid period; no refunds. Custom Video Player plans need an email five days before renewal.","routes":[{"channel":"direct_web","label":"Premium bought on rumble.com","applies_to":"Rumble Premium (monthly or annual) bought on the Rumble website","who":"The account holder, signed in","method":"self_serve","start_url":"https://rumble.com/account/recurring-subs","steps":[{"do":"Go to rumble.com/account/recurring-subs and sign in","expect":"Your active subscriptions, payment method and renewal dates"},{"do":"Click Cancel next to your Premium subscription","expect":null},{"do":"Follow the prompts to confirm","expect":null}],"confirm_by":"The subscription page shows your subscriptions and renewal dates; Rumble doesn't document a confirmation email","effective":"You keep Premium access until the period you paid for ends, with no further charges after that","notice":"Cancel before the renewal date. Premium renews automatically unless you cancel prior to the renewal date","refund":"Rumble Premium subscriptions are non-refundable","fees":null,"source_ids":["s19","s20","s21","s22","s24","s25","s6","s26","s5","s1","s35"]},{"channel":"apple_app_store","label":"Premium bought in the iPhone or iPad app","applies_to":"Rumble Premium bought through the Rumble mobile app on an iPhone or iPad","who":"The Apple Account that bought the subscription","method":"self_serve","start_url":"https://support.apple.com/en-us/118428","steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":null},{"do":"Tap Subscriptions","expect":null},{"do":"Tap Rumble Premium","expect":null},{"do":"Tap Cancel Subscription","expect":null}],"confirm_by":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled","effective":"You keep Premium access until the period you paid for ends","notice":"Cancel before the renewal date. Rumble's terms say Premium renews automatically unless you cancel prior to the renewal date","refund":"Rumble says Premium is non-refundable, and that Apple may have a different refund policy for App Store purchases","fees":null,"source_ids":["s23","s2","s3","s29","s10","s11","s12","s13","s14","s24","s6","s26","s27"]},{"channel":"google_play","label":"Premium bought in the Android app","applies_to":"Rumble Premium bought through the Rumble mobile app on Android","who":"The Google Account that bought the subscription","method":"self_serve","start_url":"https://support.google.com/googleplay/answer/7018481","steps":[{"do":"Make sure you're signed in to the Google Account that has the Rumble Premium subscription","expect":null},{"do":"Open the Google Play Store app, tap your profile, then Payments & subscriptions, then Subscriptions","expect":null},{"do":"Find Rumble Premium and tap Cancel Subscription","expect":"Cancel subscription"}],"confirm_by":null,"effective":"When you cancel, you can still use the subscription for the time you've already paid","notice":"Cancel before the renewal date. Rumble's terms say Premium renews automatically unless you cancel prior to the renewal date","refund":"Rumble says Premium is non-refundable, and that Google may have a different refund policy. Google says that in some instances you may be eligible for a refund","fees":null,"source_ids":["s23","s2","s3","s15","s28","s29","s16","s17","s24","s6","s26","s27","s18"]},{"channel":"direct_web","label":"Custom Video Player (CPS) plan","applies_to":"Rumble Custom Video Player Service subscriptions (CPS), which are monthly plans for publishers","who":"The customer on the CPS subscription","method":"email","start_url":null,"steps":[{"do":"Email Rumble billing at least five days before your Subscription Anniversary Date and say you want to cancel. On a free trial, send the same notice at least five days before the trial ends to avoid being charged","expect":null}],"confirm_by":null,"effective":null,"notice":"At least five days before your Subscription Anniversary Date (or before a free trial ends)","refund":"No refunds are available in respect of any fees to Rumble","fees":null,"source_ids":["s7","s8","s9","s32","s33"]}],"pay_less":[{"type":"annual_billing","what":"Premium Annual costs $99 a year, which Rumble says saves 17% over monthly","evidence":"documented","source_ids":["s30","s31","s1"]}],"export":[],"after_cancel":{"access_until":"The end of the period you paid for, with no further charges after that","data_kept":null,"you_lose":["The ad-free viewing that Premium gives on the Rumble website and mobile app"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Check where Premium was bought: only web subscriptions can be managed at rumble.com; App Store and Google Play purchases are cancelled in the Apple or Google account","Premium renews automatically unless you cancel before the renewal date","Premium is non-refundable; Apple and Google may have their own refund rules for store purchases"]},"sources":[{"id":"s1","url":"https://rumble.com/s/terms","title":"Rumble Terms of Service","publisher":"vendor","quote":"Rumble offers a monthly or annual premium subscription","supports":"Premium is sold monthly or annually"},{"id":"s2","url":"https://rumble.com/s/terms","title":"Rumble Terms of Service","publisher":"vendor","quote":"the terms and conditions of the applicable mobile app store apply","supports":"app-store billing terms apply to in-app purchases"},{"id":"s3","url":"https://rumble.com/s/terms","title":"Rumble Terms of Service","publisher":"vendor","quote":"to Rumble Premium Subscriptions purchased through the Rumble mobile app.","supports":"the app-store route applies to Premium bought in the app"},{"id":"s4","url":"https://rumble.com/s/terms","title":"Rumble Terms of Service","publisher":"vendor","quote":"Rumble Premium Subscriptions allow you to watch programmatic advertisement-free Content on the Rumble Service","supports":"what Premium includes: ad-free viewing"},{"id":"s5","url":"https://rumble.com/s/terms","title":"Rumble Terms of Service","publisher":"vendor","quote":"Rumble Premium Subscriptions are non-refundable.","supports":"Premium is non-refundable"},{"id":"s6","url":"https://rumble.com/s/terms","title":"Rumble Terms of Service","publisher":"vendor","quote":"Rumble Premium Subscriptions will automatically renew unless you cancel prior to the renewal date.","supports":"automatic renewal and the cancel-before-renewal rule"},{"id":"s7","url":"https://rumble.com/s/terms","title":"Rumble Terms of Service","publisher":"vendor","quote":"All CPS Subscriptions terms are monthly and are automatically renewed for successive months until terminated.","supports":"CPS subscriptions are monthly and renew until terminated"},{"id":"s8","url":"https://rumble.com/s/terms","title":"Rumble Terms of Service","publisher":"vendor","quote":"No refunds are available in respect of any fees to Rumble.","supports":"CPS fees are not refunded"},{"id":"s9","url":"https://rumble.com/s/terms","title":"Rumble Terms of Service","publisher":"vendor","quote":"In order to cancel, contact rumble billing email at least five days prior to your Subscription Anniversary Date","supports":"how and when to cancel a CPS subscription"},{"id":"s10","url":"https://support.apple.com/en-us/118428","title":"Cancel your subscriptions on iPhone or iPad","publisher":"platform","quote":"In Settings, tap your name.","supports":"first step on iPhone or iPad"},{"id":"s11","url":"https://support.apple.com/en-us/118428","title":"Cancel your subscriptions on iPhone or iPad","publisher":"platform","quote":"Tap Subscriptions.","supports":"the Subscriptions menu"},{"id":"s12","url":"https://support.apple.com/en-us/118428","title":"Cancel your subscriptions on iPhone or iPad","publisher":"platform","quote":"Tap the subscription.","supports":"choosing the subscription to cancel"},{"id":"s13","url":"https://support.apple.com/en-us/118428","title":"Cancel your subscriptions on iPhone or iPad","publisher":"platform","quote":"Cancel Subscription","supports":"the Cancel Subscription button"},{"id":"s14","url":"https://support.apple.com/en-us/118428","title":"Cancel your subscriptions on iPhone or iPad","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to tell the subscription is cancelled"},{"id":"s15","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel or change a subscription in Google Play","publisher":"platform","quote":"Make sure to sign in to the Google Account that has your subscriptions.","supports":"sign in to the account that holds the subscription"},{"id":"s16","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel or change a subscription in Google Play","publisher":"platform","quote":"Cancel subscription","supports":"the Cancel subscription button"},{"id":"s17","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel or change a subscription in Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"access continues for the paid period"},{"id":"s18","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel or change a subscription in Google Play","publisher":"platform","quote":"In some instances, you may be eligible for a refund.","supports":"Google's refund wording"},{"id":"s19","url":"https://rumble.support/help/access-cancel-premium-subscription-refund","title":"How to Access or Cancel Your Rumble Premium Subscription (and Refund Policy)","publisher":"vendor","quote":"https://rumble.com/account/recurring-subs","supports":"where web subscriptions are managed"},{"id":"s20","url":"https://rumble.support/help/access-cancel-premium-subscription-refund","title":"How to Access or Cancel Your Rumble Premium Subscription (and Refund Policy)","publisher":"vendor","quote":"Click Cancel next to your Premium subscription.","supports":"the web cancel step"},{"id":"s21","url":"https://rumble.support/help/access-cancel-premium-subscription-refund","title":"How to Access or Cancel Your Rumble Premium Subscription (and Refund Policy)","publisher":"vendor","quote":"follow the prompts to confirm","supports":"confirming the cancellation"},{"id":"s22","url":"https://rumble.support/help/access-cancel-premium-subscription-refund","title":"How to Access or Cancel Your Rumble Premium Subscription (and Refund Policy)","publisher":"vendor","quote":"You can only manage web-based subscriptions at rumble.com.","supports":"only web purchases are managed on rumble.com"},{"id":"s23","url":"https://rumble.support/help/access-cancel-premium-subscription-refund","title":"How to Access or Cancel Your Rumble Premium Subscription (and Refund Policy)","publisher":"vendor","quote":"If you subscribed via iOS or Google Play, you must cancel through your Apple or Google account.","supports":"app-store purchases are cancelled with Apple or Google"},{"id":"s24","url":"https://rumble.support/help/access-cancel-premium-subscription-refund","title":"How to Access or Cancel Your Rumble Premium Subscription (and Refund Policy)","publisher":"vendor","quote":"You keep Premium access until the period you paid for ends.","supports":"access lasts to the end of the paid period"},{"id":"s25","url":"https://rumble.support/help/access-cancel-premium-subscription-refund","title":"How to Access or Cancel Your Rumble Premium Subscription (and Refund Policy)","publisher":"vendor","quote":"No further charges after that.","supports":"billing stops after the paid period"},{"id":"s26","url":"https://rumble.support/help/access-cancel-premium-subscription-refund","title":"How to Access or Cancel Your Rumble Premium Subscription (and Refund Policy)","publisher":"vendor","quote":"Rumble Premium subscriptions are non-refundable.","supports":"no refunds for Premium"},{"id":"s27","url":"https://rumble.support/help/access-cancel-premium-subscription-refund","title":"How to Access or Cancel Your Rumble Premium Subscription (and Refund Policy)","publisher":"vendor","quote":"Apple and Google may have different refund policies for App Store purchases.","supports":"store refund rules may differ"},{"id":"s28","url":"https://rumble.support/help/access-cancel-premium-subscription-refund","title":"How to Access or Cancel Your Rumble Premium Subscription (and Refund Policy)","publisher":"vendor","quote":"Open the Google Play Store app, tap your profile, then Payments & subscriptions","supports":"the Google Play path"},{"id":"s29","url":"https://rumble.support/help/access-cancel-premium-subscription-refund","title":"How to Access or Cancel Your Rumble Premium Subscription (and Refund Policy)","publisher":"vendor","quote":"Find Rumble Premium and tap Cancel Subscription.","supports":"the cancel button in the store"},{"id":"s30","url":"https://rumble.com/premium","title":"Rumble Premium","publisher":"vendor","quote":"$99/year","supports":"the annual price"},{"id":"s31","url":"https://rumble.com/premium","title":"Rumble Premium","publisher":"vendor","quote":"Save 17% over monthly","supports":"annual saving"},{"id":"s32","url":"https://rumble.com/s/terms","title":"Rumble Terms of Service","publisher":"vendor","quote":"all Free Trials are of a maximum duration of 30 days unless otherwise specified by Rumble.","supports":"CPS free trial length"},{"id":"s33","url":"https://rumble.com/s/terms","title":"Rumble Terms of Service","publisher":"vendor","quote":"of your intent to cancel","supports":"CPS trials need notice of intent to cancel"},{"id":"s34","url":"https://rumble.com/premium","title":"Rumble Premium","publisher":"vendor","quote":"$23.99/mo","supports":"the Perplexity bundle price"},{"id":"s35","url":"https://rumble.support/help/access-cancel-premium-subscription-refund","title":"How to Access or Cancel Your Rumble Premium Subscription (and Refund Policy)","publisher":"vendor","quote":"active subscriptions, payment method, and renewal dates","supports":"what the subscription page shows"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Rumble doesn't document a confirmation email for a cancelled Premium subscription.","How to cancel the Rumble Premium and Perplexity bundle shown on the Premium page isn't documented.","The Custom Video Player terms tell you to email Rumble billing but don't show the address, and don't say when a cancelled plan stops working.","What happens to viewing history, downloads and account data after Premium ends isn't stated."],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Added the missing website route from Rumble's help article: rumble.com/account/recurring-subs, then Cancel next to Premium.","Added when access ends (the end of the paid period, then no more charges) for all Premium routes, from the same article.","Confirmed the App Store and Google Play routes with Rumble's own article, including the Google Play path and that store refund rules may differ.","Added the annual price and saving from the Premium page, and the Custom Video Player free-trial notice from the terms.","Rewrote the unverified notes for readers and dropped those the review resolved."]}},"delete_account":{"url":"https://rumble.com/account/profile","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/rumble","json":"https://stackcut.io/exits/rumble.json","evidence":{"packet_revision":"6cf4f36b0dc84d275e8e72838b7e5a3f90129dd8114d3d49b50b2a49bd407e16","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"rumble--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"rumble--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"rumble--google-play--r3","channel":"google_play","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"rumble--direct-web--r4","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"runway","name":"Runway","category":"design_creative","website":"https://runway.com","domains":["runway.com","runwayml.com"],"summary":"On the web billing page click Cancel plan, then Continue to cancel plan, then Confirm cancellation in Stripe; stopping at the feedback step doesn't cancel. Paid features last to the cycle's end. Deleting the account doesn't stop billing, workspaces bill separately, and app-store plans cancel with Apple or Google.","routes":[{"channel":"direct_web","label":"Personal plan bought on the web","applies_to":"Individual Runway plans (such as Standard, Pro and Max) bought on the web and billed by Runway through Stripe","who":"The account holder, signed in to the account that pays","method":"self_serve","start_url":"https://app.runwayml.com/settings/billing","steps":[{"do":"Go to your billing page","expect":"Cancel plan"},{"do":"Click Cancel plan","expect":"a feedback step"},{"do":"Give any feedback, then select Continue to cancel plan","expect":"Confirm cancellation in Stripe"},{"do":"Click Confirm cancellation in Stripe and wait for Stripe's cancellation confirmation","expect":null}],"confirm_by":"Stripe shows a cancellation confirmation with the cancellation date; afterwards the Cancel plan button on the billing page is inactive","effective":"You keep paid features until the end of the billing cycle; the plan doesn't renew and you aren't charged again","notice":null,"refund":"At Runway's discretion: a plan bought or renewed in the last 30 days that is unused or close to unused can be refunded on request (from the help icon in the top-right corner of the app), which ends the plan at once and drops the account to Free. Otherwise fees are non-refundable, with no refund or credit for time left","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s14","s15","s65","s66","s67"]},{"channel":"direct_web","label":"Workspace or Team plan","applies_to":"A Workspace's own subscription, including Team plans billed per seat; it bills separately from your personal plan","who":"The workspace owner, from the workspace's billing view","method":"self_serve","start_url":null,"steps":[{"do":"Switch into the workspace, then open Workspace Settings, Plans & Billing, Manage your Plan","expect":null},{"do":"Click Downgrade plan under the Free Plan","expect":"Cancel Plan next to the default payment method"},{"do":"Click Cancel Plan and complete the same confirmation steps as a personal plan","expect":null}],"confirm_by":"The subscription status changes to Free at the end of the billing cycle","effective":"Cancelling a Team plan takes effect at the end of the billing period (everyone keeps their role until then); downgrading to another plan takes effect immediately. Afterwards members become Viewers, with one admin keeping full access","notice":null,"refund":"At Runway's discretion for a subscription bought or renewed in the last 30 days that is unused or close to unused; otherwise non-refundable","fees":null,"source_ids":["s16","s17","s18","s19","s20","s21","s22","s23","s9","s12","s65","s66"]},{"channel":"apple_app_store","applies_to":"Runway plans bought in the iOS app (the billing page says the account is managed by Apple)","who":"The Apple Account that bought the plan","method":"platform_settings","start_url":null,"steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then Runway","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription (you may need to scroll down)","expect":null}],"confirm_by":"No Cancel button, or an expiration message in red, means the subscription is already cancelled","effective":"The plan stays active until the end of the current billing period and won't renew; you keep access to media you generated in the app","notice":null,"refund":"Request it from Apple: Runway can't issue refunds for App Store purchases","fees":null,"source_ids":["s24","s25","s26","s27","s28","s29","s30","s31"]},{"channel":"google_play","applies_to":"Runway plans bought in the Android app through Google Play","who":"The Google account that bought the plan","method":"platform_settings","start_url":null,"steps":[{"do":"Open the Google Play Store app and tap your profile icon at the top right","expect":"Payments & subscriptions"},{"do":"Tap Payments & subscriptions, then Subscriptions, then Runway","expect":"Cancel subscription"},{"do":"Tap Cancel subscription and follow the instructions","expect":null}],"confirm_by":null,"effective":"You can use the plan for the time you've already paid; it won't renew after the current billing period","notice":null,"refund":"Request it from Google Play: Runway can't issue refunds for Google Play purchases","fees":null,"source_ids":["s24","s25","s30","s32","s33","s34"]},{"channel":"sales_contract","applies_to":"Runway Enterprise subscriptions under an Order and the Runway Enterprise Services Terms","who":"Your organization, through its Runway Account Manager","method":"contact_sales","start_url":null,"steps":[{"do":"Contact your Runway Account Manager to change or end the Enterprise subscription","expect":null},{"do":"To stop renewal, send written notice of non-renewal (email is enough) to Runway's contact named on your Order at least 60 days before the term expires; an emailed notice counts from the first business day after sending","expect":null}],"confirm_by":null,"effective":"The Enterprise term ends when it expires, provided non-renewal notice arrived at least 60 days before","notice":"Enterprise terms renew automatically for one-year terms unless written notice of non-renewal is given at least 60 days before expiration","refund":"None except where the Enterprise Terms say otherwise: payment obligations are non-cancelable and fees paid are non-refundable","fees":"Fees for the current term stay due; if Runway terminates for cause, the customer must also pay the unpaid fees for the rest of the term","source_ids":["s35","s36","s37","s38","s39","s40","s68","s69"]}],"pay_less":[{"type":"free_plan","what":"Cancelling moves you to the Free plan: 125 one-time credits and 5GB of asset storage, with a Runway watermark on generated videos. Purchased credits stay usable","evidence":"documented","source_ids":["s41","s42","s43","s44","s45"]},{"type":"downgrade","what":"Switch to a lower tier from the billing page (Manage Billing, your active plan, Update Plan); a downgrade gives a credit toward your next billing cycle","evidence":"documented","source_ids":["s46"]},{"type":"annual_billing","what":"Annual plans are paid in one lump sum at a discounted rate and renew a year after they start unless cancelled","evidence":"documented","source_ids":["s47"]},{"type":"seat_reduction","what":"Team plans bill per seat: Admins and Editors use paid seats and Viewers are free. Remove members you no longer need, then ask support for the prorated difference","evidence":"documented","source_ids":["s48","s49","s50","s51"]}],"export":[{"data":"Your generated assets and exports","how":"Select Assets in the left-hand sidebar, select several assets (Shift for a range, Ctrl or Cmd for single items), then open Actions in the floating bottom menu and choose Download","format":"ZIP file","limits":null,"source_ids":["s52","s53"]},{"data":"Invoices","how":"Click Download next to each invoice on your billing page","format":null,"limits":"There's no bulk download; invoices download one at a time","source_ids":["s54"]},{"data":"Enterprise Customer Content","how":"Ask Runway for an export within 30 days after the Enterprise agreement ends","format":null,"limits":"After 30 days Runway has no obligation to keep the content and deletes it, unless the law prohibits that","source_ids":["s55","s56","s70"]}],"after_cancel":{"access_until":"The end of the billing cycle; a refund ends the plan immediately","data_kept":"Assets and projects stay on the account unless you delete the account, which is permanent. Purchased credits remain until spent. Enterprise content is exported on request for 30 days after termination, then deleted","you_lose":["Paid features once the cycle ends; Free-plan videos carry a Runway watermark","Creating new projects on the Free plan if you already have more than three","If a refund is granted: the plan's features and any unused plan credits, at once"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"A feedback step comes first; you must still select Continue to cancel plan and then Confirm cancellation in Stripe, or the plan renews","tips":["Deleting the Runway account doesn't cancel the Stripe subscription: cancel first, then delete","Subscribed on mobile with Apple's Hide My Email? Apple may have created a second Runway account with its own subscription; sign in with that address and cancel it too","A workspace you own can have its own subscription, billed separately from your personal plan: switch into it and cancel there too","If the billing page says the account is managed by Apple, Runway support can't change the plan: cancel in iOS Settings","An inactive Cancel plan button means cancellation is already scheduled","Adding Admin or Editor members to a workspace adds a charge for each; Viewers are free","Deleting the app or the account doesn't remove you from Runway's mailing list: use the Unsubscribe link"]},"sources":[{"id":"s1","url":"https://help.runwayml.com/hc/en-us/articles/21668396605971-How-do-I-cancel-my-plan","title":"How do I cancel my plan?","publisher":"vendor","quote":"Go to your billing page","supports":"where cancelling starts"},{"id":"s2","url":"https://help.runwayml.com/hc/en-us/articles/21668396605971-How-do-I-cancel-my-plan","title":"How do I cancel my plan?","publisher":"vendor","quote":"Click Cancel plan","supports":"the first button"},{"id":"s3","url":"https://help.runwayml.com/hc/en-us/articles/21668396605971-How-do-I-cancel-my-plan","title":"How do I cancel my plan?","publisher":"vendor","quote":"Provide any feedback, then proceed by selecting Continue to cancel plan","supports":"the feedback step"},{"id":"s4","url":"https://help.runwayml.com/hc/en-us/articles/21668396605971-How-do-I-cancel-my-plan","title":"How do I cancel my plan?","publisher":"vendor","quote":"Click Confirm cancellation in Stripe","supports":"the final confirm step"},{"id":"s5","url":"https://help.runwayml.com/hc/en-us/articles/21668396605971-How-do-I-cancel-my-plan","title":"How do I cancel my plan?","publisher":"vendor","quote":"You'll retain your subscription until the end of your billing cycle after cancellation, but the subscription will not renew.","supports":"when access ends"},{"id":"s6","url":"https://help.runwayml.com/hc/en-us/articles/21668396605971-How-do-I-cancel-my-plan","title":"How do I cancel my plan?","publisher":"vendor","quote":"this means that your subscription is already scheduled for cancellation at the end of your current billing cycle and your plan will not renew.","supports":"an inactive Cancel plan button means it's already scheduled"},{"id":"s7","url":"https://help.runwayml.com/hc/en-us/articles/51483162220307-Why-was-I-charged-after-cancelling-my-subscription","title":"Why was I charged after cancelling my subscription?","publisher":"vendor","quote":"Runway's cancellation flow has two steps: experience feedback and the cancellation itself.","supports":"the feedback step comes before the cancellation"},{"id":"s8","url":"https://help.runwayml.com/hc/en-us/articles/51483162220307-Why-was-I-charged-after-cancelling-my-subscription","title":"Why was I charged after cancelling my subscription?","publisher":"vendor","quote":"If you stopped before the Stripe confirmation, your subscription remained active and renewed as scheduled.","supports":"the Stripe confirmation proves it worked"},{"id":"s9","url":"https://help.runwayml.com/hc/en-us/articles/51483162220307-Why-was-I-charged-after-cancelling-my-subscription","title":"Why was I charged after cancelling my subscription?","publisher":"vendor","quote":"You may be eligible if your plan renewed within the last 30 days and is unused or close to unused.","supports":"the refund window"},{"id":"s10","url":"https://help.runwayml.com/hc/en-us/articles/51483162220307-Why-was-I-charged-after-cancelling-my-subscription","title":"Why was I charged after cancelling my subscription?","publisher":"vendor","quote":"Your plan stays active until the end of the period you already paid for, and you won't be charged again after that.","supports":"no further charges after cancelling"},{"id":"s11","url":"https://help.runwayml.com/hc/en-us/articles/50205612565779-Managing-your-subscription","title":"Managing your subscription","publisher":"vendor","quote":"your cancellation is already confirmed. The cancellation date is shown at the top of the Stripe confirmation page.","supports":"how to confirm, and where the cancellation date shows"},{"id":"s12","url":"https://help.runwayml.com/hc/en-us/articles/24343363554067-Requesting-a-refund-for-your-plan-or-payment","title":"Requesting a refund for your plan or payment","publisher":"vendor","quote":"The plan will be terminated as soon as the refund is initiated.","supports":"a refund ends the plan at once"},{"id":"s13","url":"https://help.runwayml.com/hc/en-us/articles/24343363554067-Requesting-a-refund-for-your-plan-or-payment","title":"Requesting a refund for your plan or payment","publisher":"vendor","quote":"the feature access included with the previous plan, including any unused plan credits, is immediately lost and the account is downgraded to free.","supports":"what a refund costs you"},{"id":"s14","url":"https://runway.com/terms-of-use","title":"Terms of Use","publisher":"vendor","quote":"all fees for the Services are non-refundable, and if you cancel your subscription, you are not entitled to receive any refund or credits","supports":"no refund for time left"},{"id":"s15","url":"https://runway.com/terms-of-use","title":"Terms of Use","publisher":"vendor","quote":"If you cancel your subscription, you may use your subscription until the end of your then-current subscription term","supports":"access runs to the end of the term"},{"id":"s16","url":"https://help.runwayml.com/hc/en-us/articles/51483162220307-Why-was-I-charged-after-cancelling-my-subscription","title":"Why was I charged after cancelling my subscription?","publisher":"vendor","quote":"If you're a workspace owner, the workspace may have its own subscription that bills independently from your personal plan.","supports":"workspace subscriptions bill separately"},{"id":"s17","url":"https://help.runwayml.com/hc/en-us/articles/51483162220307-Why-was-I-charged-after-cancelling-my-subscription","title":"Why was I charged after cancelling my subscription?","publisher":"vendor","quote":"Switch into the workspace to access its billing view.","supports":"where workspace billing is"},{"id":"s18","url":"https://help.runwayml.com/hc/en-us/articles/51483162220307-Why-was-I-charged-after-cancelling-my-subscription","title":"Why was I charged after cancelling my subscription?","publisher":"vendor","quote":"Follow the same cancellation steps from the workspace billing view.","supports":"the workspace uses the same confirmation steps"},{"id":"s19","url":"https://help.runwayml.com/hc/en-us/articles/18559561461523-Managing-your-Workspace-Subscription","title":"Managing your Workspace Subscription","publisher":"vendor","quote":"You can do so by going to your Workspace Settings > Plans & Billing > Manage your Plan.","supports":"where workspace cancelling starts"},{"id":"s20","url":"https://help.runwayml.com/hc/en-us/articles/18559561461523-Managing-your-Workspace-Subscription","title":"Managing your Workspace Subscription","publisher":"vendor","quote":"Click Downgrade plan under the Free Plan. You should see the option to Cancel Plan next to the default payment method","supports":"the workspace cancel buttons"},{"id":"s21","url":"https://help.runwayml.com/hc/en-us/articles/18559561461523-Managing-your-Workspace-Subscription","title":"Managing your Workspace Subscription","publisher":"vendor","quote":"You will not be charged again, and your subscription status will change to","supports":"the status changes to Free at the cycle end"},{"id":"s22","url":"https://help.runwayml.com/hc/en-us/articles/18559561461523-Managing-your-Workspace-Subscription","title":"Managing your Workspace Subscription","publisher":"vendor","quote":"Canceling takes effect at the end of your billing period. Until then, everyone keeps their current role and access.","supports":"when a Team plan cancellation applies"},{"id":"s23","url":"https://help.runwayml.com/hc/en-us/articles/18559561461523-Managing-your-Workspace-Subscription","title":"Managing your Workspace Subscription","publisher":"vendor","quote":"Canceling or downgrading switches your team members to the Viewer role, with one admin keeping full access.","supports":"what happens to team members"},{"id":"s24","url":"https://help.runwayml.com/hc/en-us/articles/15913629016467-How-do-I-cancel-my-App-Store-or-Google-Play-subscription","title":"How do I cancel my App Store or Google Play subscription?","publisher":"vendor","quote":"Runway app plans purchased for iOS or Android are billed by Apple or Google. To cancel, you'll need to do so from your device's subscription settings.","supports":"app-store plans are cancelled with Apple or Google"},{"id":"s25","url":"https://help.runwayml.com/hc/en-us/articles/15913629016467-How-do-I-cancel-my-App-Store-or-Google-Play-subscription","title":"How do I cancel my App Store or Google Play subscription?","publisher":"vendor","quote":"Your subscription stays active until the end of the current billing period and will not renew after that.","supports":"when app-store plans end"},{"id":"s26","url":"https://help.runwayml.com/hc/en-us/articles/15913629016467-How-do-I-cancel-my-App-Store-or-Google-Play-subscription","title":"How do I cancel my App Store or Google Play subscription?","publisher":"vendor","quote":"Once your plan ends, you will still have access to any media you generated in the app.","supports":"media stays available"},{"id":"s27","url":"https://help.runwayml.com/hc/en-us/articles/21744503324947-Why-does-my-account-say-it-is-managed-by-Apple","title":"Why does my account say it is managed by Apple?","publisher":"vendor","quote":"Plans that are purchased through Apple can be managed through the subscription settings on your iOS device.","supports":"Apple-billed plans are managed on the device"},{"id":"s28","url":"https://help.runwayml.com/hc/en-us/articles/21744503324947-Why-does-my-account-say-it-is-managed-by-Apple","title":"Why does my account say it is managed by Apple?","publisher":"vendor","quote":"No. These subscriptions are handled through Apple, which our payment processor does not have access to.","supports":"Runway support can't change Apple plans"},{"id":"s29","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button.","supports":"the Apple cancel step"},{"id":"s30","url":"https://help.runwayml.com/hc/en-us/articles/24343363554067-Requesting-a-refund-for-your-plan-or-payment","title":"Requesting a refund for your plan or payment","publisher":"vendor","quote":"Both mobile app stores main their own payments ecosystem that our web payment processor does not have access to, so we are unable to manually initiate a refund for you","supports":"app-store refunds go through Apple or Google"},{"id":"s31","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"s32","url":"https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your Android device, go to subscriptions in Google Play.","supports":"where the Google Play flow starts"},{"id":"s33","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"access after a Google Play cancel"},{"id":"s34","url":"https://help.runwayml.com/hc/en-us/articles/15913629016467-How-do-I-cancel-my-App-Store-or-Google-Play-subscription","title":"How do I cancel my App Store or Google Play subscription?","publisher":"vendor","quote":"You may be signed in with a different Apple ID or Google account than the one used to purchase the subscription.","supports":"check the account that bought the plan"},{"id":"s35","url":"https://help.runwayml.com/hc/en-us/articles/50205612565779-Managing-your-subscription","title":"Managing your subscription","publisher":"vendor","quote":"On an Enterprise plan? Subscription changes are managed through your Account Manager","supports":"Enterprise changes go through the Account Manager"},{"id":"s36","url":"https://runway.com/terms-of-use","title":"Terms of Use","publisher":"vendor","quote":"If your organization would like to use, or has signed up for, Runway Enterprise Services, check out the Runway Enterprise Services Terms","supports":"Enterprise plans have their own terms"},{"id":"s37","url":"https://runway.com/enterprise-terms","title":"Runway Enterprise Services Terms","publisher":"vendor","quote":"The Term automatically renews for one year terms, unless either Party provides the other with written notice of non-renewal at least 60 days prior to the expiration","supports":"auto-renewal and the 60-day notice"},{"id":"s38","url":"https://runway.com/enterprise-terms","title":"Runway Enterprise Services Terms","publisher":"vendor","quote":"All notices under this Agreement will be in writing (email sufficient)","supports":"how notice is given"},{"id":"s39","url":"https://runway.com/enterprise-terms","title":"Runway Enterprise Services Terms","publisher":"vendor","quote":"Upon any termination for cause by Runway, Customer will promptly pay Runway any unpaid fees covering the period remaining in the Term","supports":"fees for the rest of the term"},{"id":"s40","url":"https://help.runwayml.com/hc/en-us/articles/18559561461523-Managing-your-Workspace-Subscription","title":"Managing your Workspace Subscription","publisher":"vendor","quote":"Please reach out to your Account Manager to make changes to an Enterprise subscription.","supports":"Enterprise changes go through the Account Manager"},{"id":"s41","url":"https://help.runwayml.com/hc/en-us/articles/50404627334547-Free-plan-details","title":"Free plan details","publisher":"vendor","quote":"125 credits (one time)","supports":"Free plan credits"},{"id":"s42","url":"https://help.runwayml.com/hc/en-us/articles/50404627334547-Free-plan-details","title":"Free plan details","publisher":"vendor","quote":"5GB of asset storage","supports":"Free plan storage"},{"id":"s43","url":"https://help.runwayml.com/hc/en-us/articles/50404627334547-Free-plan-details","title":"Free plan details","publisher":"vendor","quote":"All videos generated on a Free plan feature a Runway watermark","supports":"Free plan watermark"},{"id":"s44","url":"https://help.runwayml.com/hc/en-us/articles/50205612565779-Managing-your-subscription","title":"Managing your subscription","publisher":"vendor","quote":"You can cancel your plan at any time by downgrading to a Free plan.","supports":"cancelling moves you to Free"},{"id":"s45","url":"https://help.runwayml.com/hc/en-us/articles/21668396605971-How-do-I-cancel-my-plan","title":"How do I cancel my plan?","publisher":"vendor","quote":"Yes, purchased credits will remain on your account until spent.","supports":"purchased credits survive cancelling"},{"id":"s46","url":"https://help.runwayml.com/hc/en-us/articles/50205612565779-Managing-your-subscription","title":"Managing your subscription","publisher":"vendor","quote":"Upgrades are prorated; downgrades apply a credit toward your next billing cycle.","supports":"downgrades give a credit"},{"id":"s47","url":"https://help.runwayml.com/hc/en-us/articles/21776691742867-What-do-I-do-if-I-accidentally-selected-a-yearly-plan-instead-of-monthly","title":"What do I do if I accidentally selected a yearly plan instead of monthly?","publisher":"vendor","quote":"Annual plans are paid for in one lump sum at a discounted rate","supports":"annual billing is discounted"},{"id":"s48","url":"https://help.runwayml.com/hc/en-us/articles/18559561461523-Managing-your-Workspace-Subscription","title":"Managing your Workspace Subscription","publisher":"vendor","quote":"Admins and Editors use paid seats.","supports":"which members are paid seats"},{"id":"s49","url":"https://help.runwayml.com/hc/en-us/articles/18559561461523-Managing-your-Workspace-Subscription","title":"Managing your Workspace Subscription","publisher":"vendor","quote":"Viewers are free.","supports":"Viewers don't cost a seat"},{"id":"s50","url":"https://help.runwayml.com/hc/en-us/articles/51483162220307-Why-was-I-charged-after-cancelling-my-subscription","title":"Why was I charged after cancelling my subscription?","publisher":"vendor","quote":"Review your workspace members and remove anyone no longer needed","supports":"removing members"},{"id":"s51","url":"https://help.runwayml.com/hc/en-us/articles/51483162220307-Why-was-I-charged-after-cancelling-my-subscription","title":"Why was I charged after cancelling my subscription?","publisher":"vendor","quote":"Request a refund of the prorated balance difference.","supports":"the prorated refund after removing a member"},{"id":"s52","url":"https://help.runwayml.com/hc/en-us/articles/18406706187283-Batch-downloading-exports-assets","title":"Batch downloading exports & assets","publisher":"vendor","quote":"Batch downloads allow you to simultaneously download multiple files from your Runway account.","supports":"bulk download of assets"},{"id":"s53","url":"https://help.runwayml.com/hc/en-us/articles/18406706187283-Batch-downloading-exports-assets","title":"Batch downloading exports & assets","publisher":"vendor","quote":"Your assets will be compressed into a ZIP file, and then will begin downloading to your computer","supports":"the download format"},{"id":"s54","url":"https://help.runwayml.com/hc/en-us/articles/50205612565779-Managing-your-subscription","title":"Managing your subscription","publisher":"vendor","quote":"There's no bulk download option. Click Download next to each invoice individually on your billing page.","supports":"downloading invoices"},{"id":"s55","url":"https://runway.com/enterprise-terms","title":"Runway Enterprise Services Terms","publisher":"vendor","quote":"For a period of 30 days following termination of this Agreement, Runway will, upon Customer's request, provide Customer with an export of all current Customer Content","supports":"the Enterprise export window"},{"id":"s56","url":"https://runway.com/enterprise-terms","title":"Runway Enterprise Services Terms","publisher":"vendor","quote":"After such 30-day period, Runway will have no obligation to maintain or provide any Customer Content","supports":"what happens after 30 days"},{"id":"s57","url":"https://help.runwayml.com/hc/en-us/articles/51483162220307-Why-was-I-charged-after-cancelling-my-subscription","title":"Why was I charged after cancelling my subscription?","publisher":"vendor","quote":"Your Stripe subscription exists independently of your Runway account.","supports":"deleting the account doesn't cancel"},{"id":"s58","url":"https://help.runwayml.com/hc/en-us/articles/51483162220307-Why-was-I-charged-after-cancelling-my-subscription","title":"Why was I charged after cancelling my subscription?","publisher":"vendor","quote":"Apple may have created a separate Runway account under a masked email address.","supports":"the Hide My Email second-account tip"},{"id":"s59","url":"https://help.runwayml.com/hc/en-us/articles/21668396605971-How-do-I-cancel-my-plan","title":"How do I cancel my plan?","publisher":"vendor","quote":"No, your assets and projects will remain on your account unless you delete your account entirely.","supports":"assets are kept after cancelling"},{"id":"s60","url":"https://help.runwayml.com/hc/en-us/articles/21668396605971-How-do-I-cancel-my-plan","title":"How do I cancel my plan?","publisher":"vendor","quote":"Please note you will not be able to create any new projects once on the Free plan if you have over three projects.","supports":"the Free plan project limit"},{"id":"s61","url":"https://help.runwayml.com/hc/en-us/articles/4402108479379-Deleting-your-account","title":"Deleting your account","publisher":"vendor","quote":"Deleting is permanent: once your account is gone, you won't be able to access or recover any assets you've created.","supports":"account deletion is permanent"},{"id":"s62","url":"https://help.runwayml.com/hc/en-us/articles/4402108479379-Deleting-your-account","title":"Deleting your account","publisher":"vendor","quote":"Deleting your account doesn't remove you from our mailing list.","supports":"the mailing-list tip"},{"id":"s63","url":"https://help.runwayml.com/hc/en-us/articles/51483162220307-Why-was-I-charged-after-cancelling-my-subscription","title":"Why was I charged after cancelling my subscription?","publisher":"vendor","quote":"All members added with Admin or Editor roles are subject to an additional charge upon invitation.","supports":"added members cost extra"},{"id":"s64","url":"https://runway.com/terms-of-use","title":"Terms of Use","publisher":"vendor","quote":"Company will automatically charge your payment method each renewal period for the then-current subscription fee until you cancel","supports":"plans renew until cancelled"},{"id":"s65","url":"https://help.runwayml.com/hc/en-us/articles/24343363554067-Requesting-a-refund-for-your-plan-or-payment","title":"Requesting a refund for your plan or payment","publisher":"vendor","quote":"In our discretion, we may provide a refund upon request under the following circumstances:","supports":"refunds are discretionary"},{"id":"s66","url":"https://help.runwayml.com/hc/en-us/articles/24343363554067-Requesting-a-refund-for-your-plan-or-payment","title":"Requesting a refund for your plan or payment","publisher":"vendor","quote":"You purchased or renewed your subscription within the last 30 days, and since the time of initial purchase or renewal, your subscription to the Services is unused","supports":"the 30-day refund condition"},{"id":"s67","url":"https://help.runwayml.com/hc/en-us/articles/24343363554067-Requesting-a-refund-for-your-plan-or-payment","title":"Requesting a refund for your plan or payment","publisher":"vendor","quote":"You can request a refund from the help icon in the top-right corner of the app","supports":"how to ask for a refund"},{"id":"s68","url":"https://runway.com/enterprise-terms","title":"Runway Enterprise Services Terms","publisher":"vendor","quote":"Payment obligations are non-cancelable and, except as expressly set forth herein, fees paid are non-refundable.","supports":"Enterprise fees are non-refundable"},{"id":"s69","url":"https://runway.com/enterprise-terms","title":"Runway Enterprise Services Terms","publisher":"vendor","quote":"addressed to the Parties' contact set forth on the Order and will be deemed to have been duly given the first business day after sending by email","supports":"where notice goes and when it counts"},{"id":"s70","url":"https://runway.com/enterprise-terms","title":"Runway Enterprise Services Terms","publisher":"vendor","quote":"Runway will have no obligation to maintain or provide any Customer Content and will, unless prohibited by applicable law, delete all Customer Content","supports":"Enterprise content is deleted after 30 days"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Runway's help pages don't say whether a cancellation confirmation email is sent","How long Runway keeps a deleted account's data isn't stated beyond the Terms saying termination may include deleting your content","Runway's help pages don't describe a student, education or nonprofit discount"],"review":{"by":"stackcut-review","on":"2026-10-06","result":"fixed","notes":["Cancel steps, timing, refund rules, workspace, App Store, Google Play and Enterprise facts match Runway's help articles and Terms","Enterprise route: added that fees are non-cancelable and non-refundable, that notice goes to the contact named on the Order, and when the term ends","Added where to request a refund (the help icon in the app) and the refund conditions' exact wording","Removed the claim that annual-plan credits reset monthly, which the cited page doesn't say; added that annual plans renew after a year","Enterprise content is deleted after the 30-day export window; added that","Re-copied three quotes (app-store refunds, Free plan credits, ZIP download) exactly as the pages show them","Help-center quotes were confirmed by reading each article directly, since the automatic quote check can't load Runway's help center"]}},"page":"https://stackcut.io/cancel/runway","json":"https://stackcut.io/exits/runway.json","evidence":{"packet_revision":"65ac61b012d0d2836593dd7c7cfe896727cc5caa7d7c5b1c70d651a0916cd377","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"runway--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"runway--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"runway--apple-app-store--r3","channel":"apple_app_store","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"runway--google-play--r4","channel":"google_play","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"runway--sales-contract--r5","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"salesforce","name":"Salesforce","category":"marketing_sales","website":"https://www.salesforce.com/sales/","domains":["salesforce.com","force.com"],"summary":"Most Salesforce subscriptions are annual contracts that renew for one-year terms unless you give written notice (email acceptable) at least 30 days before the term ends. Fees are non-refundable and quantities can't drop mid-term, so cut seats or products at renewal. Request any data export within 30 days of termination.","routes":[{"channel":"sales_contract","label":"Contracts on an Order Form","applies_to":"Salesforce subscriptions bought on an Order Form under the Main Services Agreement: most products use annual contracts, and Pro Suite is billed annually with a contract required","who":"The customer, by written notice to Salesforce","method":"email","start_url":null,"steps":[{"do":"Find the subscription term and its end date in your Order Form: the term is whatever the Order Form specifies, and it can override the MSA's renewal terms","expect":null},{"do":"At least 30 days before the end of the subscription term, send Salesforce written notice that you won't renew; email is acceptable","expect":null},{"do":"For a formal notice, address it as the MSA's notice section says: to the VP, Worldwide Sales Operations, with a copy to the General Counsel, at the Salesforce address listed for your country","expect":null},{"do":"To pay less instead of leaving, ask for fewer licenses or products in the renewal: quantities can't be decreased during the term","expect":null}],"confirm_by":null,"effective":"At the end of the current subscription term","notice":"Written notice (email acceptable) at least 30 days before the end of the subscription term; otherwise the subscription renews for another one-year term, unless the Order Form says otherwise","refund":"None: fees paid are non-refundable, except as the MSA or the Order Form specifies","fees":"Payment obligations are non-cancelable for the whole term. Promotional or one-time prices renew at the list price in effect at renewal","source_ids":["s1","s2","s3","s4","s5","s6","s7","s9","s12","s27"]},{"channel":"direct_web","label":"Starter Suite bought online","applies_to":"Starter Suite bought online through Your Account, billed monthly or annually","who":"The customer, by written notice to Salesforce","method":"email","start_url":null,"steps":[{"do":"Check your online order (placed in Your Account): under the MSA an online order is an Order Form, and it sets your subscription term","expect":null},{"do":"Unless your order sets other terms, give Salesforce written notice (email acceptable) at least 30 days before the term ends; if you pay by credit card, the card is otherwise charged for the renewal term","expect":null},{"do":"If you're unsure which terms apply, contact Salesforce to discuss options (the pricing FAQ's answer for when your needs change)","expect":null}],"confirm_by":null,"effective":"At the end of the current subscription term","notice":"Unless your online order says otherwise, written notice (email acceptable) at least 30 days before the end of the subscription term","refund":"Fees paid are non-refundable, except as the MSA or your order specifies","fees":"If you pay by credit card, it is charged for the initial subscription term and any renewal terms","source_ids":["s4","s5","s10","s11","s13","s14","s15"]}],"pay_less":[{"type":"seat_reduction","what":"Cut licenses or products at renewal: under the MSA, quantities purchased can't be decreased during the subscription term, so negotiate the lower count before the renewal term starts","evidence":"documented","source_ids":["s5","s3"]},{"type":"student_or_nonprofit","what":"Eligible nonprofits get 10 Nonprofit Cloud Core licenses at no cost through the Power of Us Program, and discounts on additional licenses","evidence":"documented","source_ids":["s24","s25"]}],"export":[{"data":"A backup of your org's data, by the data types you choose","how":"From Setup, enter Data Export in the Quick Find box, select Data Export, then Export Now or Schedule Export; Salesforce emails the user who scheduled it when the file is ready","format":"Zip archive of CSV files","limits":"Manual backups once every 7 days (weekly export: Enterprise, Performance and Unlimited Editions) or every 29 days (monthly export: all editions except Database.com); zip files are deleted 48 hours after the email is sent, not counting weekends","source_ids":["s18","s19","s20","s21","s22","s23"]},{"data":"All Customer Data, after the contract ends","how":"Request it within 30 days after termination or expiration; Salesforce then makes it available for export or download","format":null,"limits":"After those 30 days, Salesforce has no obligation to maintain or provide your data, and it then deletes it","source_ids":["s16","s17","s28"]}],"after_cancel":{"access_until":"The end of the current subscription term","data_kept":"On request made within 30 days after termination or expiration, Salesforce makes Customer Data available for export or download; after that 30-day period it has no obligation to maintain or provide it, and it deletes or destroys all copies unless legally prohibited","you_lose":["Your Customer Data, once the 30-day request window after termination has passed","Any promotional or one-time price, if you renew later (renewals are at list price)"]},"agent_notes":{"sign_in_needed":false,"phone_or_chat_only":false,"retention_step":null,"tips":["Non-renewal is a written notice (email acceptable), not a button: send it at least 30 days before the term ends and keep a copy","Word it as a notice of non-renewal: the MSA lets that notice go by email, but a notice of termination (a 'Legal Notice') doesn't take effect by email","Read the Order Form first: it sets the term and can override the MSA's auto-renewal and notice terms","Licenses and products can't be reduced mid-term; ask for the lower quantity in the renewal","Subscriptions paid by credit card are charged automatically for renewal terms unless notice is given","Run a Data Export (Setup, Data Export) before the term ends; the zip files are deleted 48 hours after the ready email","After termination, request your data within 30 days"]},"sources":[{"id":"s1","url":"https://www.salesforce.com/small-business/pricing/","title":"Salesforce small business pricing (FAQ)","publisher":"vendor","quote":"Most Salesforce products use annual contracts, but Salesforce subscription terms vary.","supports":"contracts are mostly annual"},{"id":"s2","url":"https://www.salesforce.com/en-us/wp-content/uploads/sites/4/documents/legal/salesforce_MSA.pdf","title":"Salesforce Main Services Agreement (effective September 15, 2025)","publisher":"vendor","quote":"The term of each subscription shall be as specified in the applicable Order Form.","supports":"the term comes from the Order Form"},{"id":"s3","url":"https://www.salesforce.com/en-us/wp-content/uploads/sites/4/documents/legal/salesforce_MSA.pdf","title":"Salesforce Main Services Agreement (effective September 15, 2025)","publisher":"vendor","quote":"Except as otherwise specified in an Order Form, subscriptions will automatically renew for additional one year terms","supports":"auto-renewal for one-year terms"},{"id":"s4","url":"https://www.salesforce.com/en-us/wp-content/uploads/sites/4/documents/legal/salesforce_MSA.pdf","title":"Salesforce Main Services Agreement (effective September 15, 2025)","publisher":"vendor","quote":"unless either party gives the other written notice (email acceptable) at least 30 days before the end of the relevant subscription term","supports":"the 30-day written notice of non-renewal, and that email is acceptable"},{"id":"s5","url":"https://www.salesforce.com/en-us/wp-content/uploads/sites/4/documents/legal/salesforce_MSA.pdf","title":"Salesforce Main Services Agreement (effective September 15, 2025)","publisher":"vendor","quote":"payment obligations are non-cancelable and fees paid are non-refundable, and (iii) quantities purchased cannot be decreased during the relevant subscription term","supports":"no refunds, and no reductions mid-term"},{"id":"s6","url":"https://www.salesforce.com/en-us/wp-content/uploads/sites/4/documents/legal/salesforce_MSA.pdf","title":"Salesforce Main Services Agreement (effective September 15, 2025)","publisher":"vendor","quote":"all notices related to this Agreement will be in writing","supports":"notices must be written"},{"id":"s7","url":"https://www.salesforce.com/en-us/wp-content/uploads/sites/4/documents/legal/salesforce_MSA.pdf","title":"Salesforce Main Services Agreement (effective September 15, 2025)","publisher":"vendor","quote":"attn: VP, Worldwide Sales Operations, with a copy to attn: General Counsel","supports":"who notices to Salesforce are addressed to"},{"id":"s8","url":"https://www.salesforce.com/en-us/wp-content/uploads/sites/4/documents/legal/salesforce_MSA.pdf","title":"Salesforce Main Services Agreement (effective September 15, 2025)","publisher":"vendor","quote":"Billing-related notices to Customer will be addressed to the relevant billing contact designated by Customer.","supports":"renewal and billing notices go to your billing contact"},{"id":"s9","url":"https://www.salesforce.com/en-us/wp-content/uploads/sites/4/documents/legal/salesforce_MSA.pdf","title":"Salesforce Main Services Agreement (effective September 15, 2025)","publisher":"vendor","quote":"Renewal of promotional or one-time priced subscriptions will be at SFDC's applicable list price in effect at the time of the applicable renewal.","supports":"promotional prices end at renewal"},{"id":"s10","url":"https://www.salesforce.com/en-us/wp-content/uploads/sites/4/documents/legal/salesforce_MSA.pdf","title":"Salesforce Main Services Agreement (effective September 15, 2025)","publisher":"vendor","quote":"Customer authorizes SFDC to charge such credit card for all Purchased Services listed in the Order Form for the initial subscription term and any renewal subscription term(s).","supports":"card-paid subscriptions are charged for renewals"},{"id":"s11","url":"https://www.salesforce.com/en-us/wp-content/uploads/sites/4/documents/legal/salesforce_MSA.pdf","title":"Salesforce Main Services Agreement (effective September 15, 2025)","publisher":"vendor","quote":"means an ordering document or online order specifying the Services to be provided hereunder","supports":"an online order counts as an Order Form"},{"id":"s12","url":"https://www.salesforce.com/small-business/pricing/","title":"Salesforce small business pricing (FAQ)","publisher":"vendor","quote":"Billed annually. Contract required.","supports":"Pro Suite needs an annual contract"},{"id":"s13","url":"https://www.salesforce.com/small-business/pricing/","title":"Salesforce small business pricing (FAQ)","publisher":"vendor","quote":"Billed monthly or annually.","supports":"Starter Suite billing options"},{"id":"s14","url":"https://www.salesforce.com/small-business/pricing/","title":"Salesforce small business pricing (FAQ)","publisher":"vendor","quote":"All purchases are completed using Your Account.","supports":"Starter Suite is bought through Your Account"},{"id":"s15","url":"https://www.salesforce.com/small-business/pricing/","title":"Salesforce small business pricing (FAQ)","publisher":"vendor","quote":"We know things don't always go according to plan, and we're here and will try our best to support. Contact us to discuss options.","supports":"contact Salesforce when your needs change"},{"id":"s16","url":"https://www.salesforce.com/en-us/wp-content/uploads/sites/4/documents/legal/salesforce_MSA.pdf","title":"Salesforce Main Services Agreement (effective September 15, 2025)","publisher":"vendor","quote":"within 30 days after the effective date of termination or expiration of this Agreement, SFDC will make Customer Data available to Customer for export or download","supports":"the 30-day window to get your data after termination"},{"id":"s17","url":"https://www.salesforce.com/en-us/wp-content/uploads/sites/4/documents/legal/salesforce_MSA.pdf","title":"Salesforce Main Services Agreement (effective September 15, 2025)","publisher":"vendor","quote":"After such 30-day period, SFDC will have no obligation to maintain or provide any Customer Data","supports":"what happens to data after the window"},{"id":"s18","url":"https://help.salesforce.com/s/articleView?id=sf.admin_exportdata.htm&type=5","title":"Export Backup Data from Salesforce","publisher":"vendor","quote":"From Setup, enter Data Export in the Quick Find box, then select Data Export and Export Now or Schedule Export.","supports":"where the data export starts"},{"id":"s19","url":"https://help.salesforce.com/s/articleView?id=sf.admin_exportdata.htm&type=5","title":"Export Backup Data from Salesforce","publisher":"vendor","quote":"Salesforce creates a zip archive of CSV files and emails the user who scheduled the export when it's ready.","supports":"the export format and delivery"},{"id":"s20","url":"https://help.salesforce.com/s/articleView?id=sf.admin_exportdata.htm&type=5","title":"Export Backup Data from Salesforce","publisher":"vendor","quote":"Zip files are deleted 48 hours after the email is sent (not including weekends).","supports":"the download window"},{"id":"s21","url":"https://help.salesforce.com/s/articleView?id=sf.admin_exportdata.htm&type=5","title":"Export Backup Data from Salesforce","publisher":"vendor","quote":"You can generate backup files manually once every 7 days (for weekly export) or 29 days (for monthly export).","supports":"how often you can export"},{"id":"s22","url":"https://help.salesforce.com/s/articleView?id=sf.admin_exportdata.htm&type=5","title":"Export Backup Data from Salesforce","publisher":"vendor","quote":"Weekly export available in: Enterprise, Performance, and Unlimited Editions","supports":"which editions get weekly export"},{"id":"s23","url":"https://help.salesforce.com/s/articleView?id=sf.admin_exportdata.htm&type=5","title":"Export Backup Data from Salesforce","publisher":"vendor","quote":"Monthly export available in: All editions, except for Database.com","supports":"which editions get monthly export"},{"id":"s24","url":"https://www.salesforce.com/nonprofit/pricing/","title":"Salesforce nonprofit pricing","publisher":"vendor","quote":"Through the Power of Us Program, any eligible nonprofit receives 10 Salesforce Nonprofit Cloud Core licenses, at no cost.","supports":"the nonprofit program"},{"id":"s25","url":"https://www.salesforce.com/nonprofit/pricing/","title":"Salesforce nonprofit pricing","publisher":"vendor","quote":"If you need additional licenses, Salesforce offers discounts to eligible nonprofits on those.","supports":"nonprofit discounts on more licenses"},{"id":"s26","url":"https://www.salesforce.com/small-business/pricing/","title":"Salesforce small business pricing (FAQ)","publisher":"vendor","quote":"Chat with a sales representative to discuss payment and billing options for your products.","supports":"billing questions go to sales"},{"id":"s27","url":"https://www.salesforce.com/en-us/wp-content/uploads/sites/4/documents/legal/salesforce_MSA.pdf","title":"Salesforce Main Services Agreement (effective September 15, 2025)","publisher":"vendor","quote":"except for notices of termination or an indemnifiable claim (\"Legal Notices\"), which shall clearly be identifiable as Legal Notices, the day of sending by email.","supports":"notices of termination don't take effect by email; ordinary notices do"},{"id":"s28","url":"https://www.salesforce.com/en-us/wp-content/uploads/sites/4/documents/legal/salesforce_MSA.pdf","title":"Salesforce Main Services Agreement (effective September 15, 2025)","publisher":"vendor","quote":"will thereafter delete or destroy all copies of Customer Data in its systems or otherwise in its possession or control, unless legally prohibited.","supports":"data is deleted after the 30-day window"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Whether Your Account has a self-serve cancel or turn-off-renewal control for Starter Suite is not confirmed: Salesforce Help's billing articles could not be located without search, and the pricing pages don't describe cancelling","Whether a monthly Starter Suite order renews month to month (and how the 30-day notice applies to it) is not stated; the MSA describes one-year renewals unless the order says otherwise","No confirmation of a non-renewal notice is described","Purchases through AWS Marketplace or Salesforce partners weren't researched, and the Sales Cloud editions' own pricing page couldn't be read"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["Re-confirmed every MSA quote (renewal, email-acceptable notice, non-refundable, notice addressees, 30-day data window) against the PDF, and Data Export in Salesforce Help","Tip: a notice of termination ('Legal Notice') doesn't take effect by email; send a notice of non-renewal","Data after the 30-day window is deleted or destroyed (export limits, data_kept)","Still unconfirmed: a self-serve cancel for Starter Suite in Your Account, and monthly Starter renewal terms"]}},"stackcut":{"vendor_id":"salesforce","name":"Salesforce","recipes":[{"id":"crm-pipeline","title":"Small-team sales pipeline","best_year_one_net":10260}]},"page":"https://stackcut.io/cancel/salesforce","json":"https://stackcut.io/exits/salesforce.json","evidence":{"packet_revision":"968a4ca16432f2107dec39e7608f3d9b4ba7a9565af70157a49dfc615df39028","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"salesforce--sales-contract--r1","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"salesforce--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"savvycal","name":"SavvyCal","category":"productivity","website":"https://savvycal.com","domains":["savvycal.com"],"summary":"Cancel on the Billing page (Settings, then Billing, which links to your billing portal) or by emailing support@savvycal.com; it takes effect at the end of the paid term. Cancelling keeps your account; deleting it is permanent. Full refund if you cancel within 30 days of starting.","routes":[{"channel":"direct_web","label":"Billing page","applies_to":"SavvyCal Basic and Premium subscriptions (each paid subscription is an organization)","who":"The person who manages the organization's subscription, signed in (the help center doesn't name the role)","method":"self_serve","start_url":"https://savvycal.com/billing","steps":[{"do":"Sign in and open Settings, then Billing (or Settings, then Organizations)","expect":"your organization"},{"do":"Click into the organization","expect":"a link to your billing portal, the list of members, and the list of teams"},{"do":"Cancel the subscription on the Billing page (this keeps your account; don't use Delete account)","expect":null}],"confirm_by":null,"effective":"At the end of the current paid term","notice":"None stated; the subscription renews automatically for the same period unless you cancel by the end of the current period","refund":"Full refund if you cancel within 30 days of starting your subscription; after 30 days, a partial or full refund is at SavvyCal's discretion","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9"]},{"channel":"direct_web","label":"By email","applies_to":"Any SavvyCal subscription","who":"The subscription holder","method":"email","start_url":null,"steps":[{"do":"Email support@savvycal.com and ask to cancel your subscription (say whether you want to keep the account)","expect":null}],"confirm_by":null,"effective":"At the end of the current paid term","notice":"Send it before the current period ends to stop the renewal","refund":"Full refund if you cancel within 30 days of starting your subscription; after 30 days, at SavvyCal's discretion","fees":null,"source_ids":["s3","s4","s5","s6","s7"]}],"pay_less":[{"type":"downgrade","what":"Move from Premium to Basic: Premium is Basic plus custom domains, delegate to an assistant and paid bookings","evidence":"documented","source_ids":["s10","s11"]},{"type":"seat_reduction","what":"Your organization pays for each seat in use, and SavvyCal adjusts the subscription quantity to the number of team members, so removing members lowers the bill","evidence":"documented","source_ids":["s12","s13"]},{"type":"annual_billing","what":"Annual billing saves 2 months compared with monthly","evidence":"documented","source_ids":["s14"]}],"export":[{"data":"Your events: upcoming, past and canceled bookings, with scheduler names, emails and phone numbers and answers to your questions","how":"Click the export button in the upper-right corner of the Events page","format":"CSV","limits":null,"source_ids":["s15","s16"]}],"after_cancel":{"access_until":"The end of the current paid term","data_kept":"Cancelling the subscription does not delete the account: you can still overlay your calendar on other people's scheduling links. SavvyCal says it keeps personal information no longer than you have an account, then deletes or anonymizes it","you_lose":["The paid subscription's features at the end of the paid term (the Terms say that after you cancel you may not be able to use or access the Services)","Everything in the account, permanently, if you delete the account instead of cancelling"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancel on the Billing page rather than deleting the account: deleting is permanent and can't be reversed","To delete the account after cancelling, open Settings and scroll to the bottom of the page","Seats follow team membership: people who join your organization are added to the subscription","Export your events to CSV before cancelling if you need the booking history"]},"sources":[{"id":"s1","url":"https://docs.savvycal.com/article/109-how-organizations-work","title":"How organizations work","publisher":"vendor","quote":"After upgrading, you can access your organization settings from either the Settings > Organizations page or the Settings > Billing page.","supports":"where billing settings are"},{"id":"s2","url":"https://docs.savvycal.com/article/109-how-organizations-work","title":"How organizations work","publisher":"vendor","quote":"After clicking into the organization, you'll find a link to your billing portal, the list of members, and the list of teams that belong to the organization.","supports":"the billing portal link"},{"id":"s3","url":"https://savvycal.com/terms","title":"SavvyCal Terms of Use","publisher":"vendor","quote":"You can cancel your subscription at any time by logging into your account and accessing the \"Billing\" page, which is available under the \"Settings\" navigation, or contacting us at support@savvycal.com.","supports":"the two ways to cancel"},{"id":"s4","url":"https://savvycal.com/terms","title":"SavvyCal Terms of Use","publisher":"vendor","quote":"Your cancellation will take effect at the end of the current paid term.","supports":"when cancelling takes effect"},{"id":"s5","url":"https://savvycal.com/terms","title":"SavvyCal Terms of Use","publisher":"vendor","quote":"Subscriptions will automatically renew for the same subscription period unless you cancel the account by the end of the then-current subscription period.","supports":"auto-renewal and the cancel deadline"},{"id":"s6","url":"https://savvycal.com/terms","title":"SavvyCal Terms of Use","publisher":"vendor","quote":"If you cancel within 30 days of starting your subscription, you are entitled to a full refund of fees paid.","supports":"the 30-day refund"},{"id":"s7","url":"https://savvycal.com/terms","title":"SavvyCal Terms of Use","publisher":"vendor","quote":"After 30 days, you may be entitled to a partial or full refund at our sole discretion.","supports":"refunds after 30 days"},{"id":"s8","url":"https://docs.savvycal.com/article/32-deleting-your-account","title":"Deleting your account","publisher":"vendor","quote":"you can cancel your subscription (without deleting your account) on your Billing page","supports":"cancelling without deleting the account"},{"id":"s9","url":"https://docs.savvycal.com/article/109-how-organizations-work","title":"How organizations work","publisher":"vendor","quote":"Organizations represent a SavvyCal billing subscription.","supports":"each organization is one subscription"},{"id":"s10","url":"https://savvycal.com/pricing","title":"SavvyCal plans and pricing","publisher":"vendor","quote":"Everything in Basic, plus:","supports":"Premium is Basic plus extra features"},{"id":"s11","url":"https://savvycal.com/pricing","title":"SavvyCal plans and pricing","publisher":"vendor","quote":"Delegate to an assistant","supports":"a Premium-only feature"},{"id":"s12","url":"https://docs.savvycal.com/article/21-setting-up-a-team","title":"Setting up a team","publisher":"vendor","quote":"We will automatically adjust your billing subscription quantity to account for the number of team members you have.","supports":"seats follow team size"},{"id":"s13","url":"https://docs.savvycal.com/article/21-setting-up-a-team","title":"Setting up a team","publisher":"vendor","quote":"the organization that owns the team will be charged for each seat used","supports":"billing is per seat"},{"id":"s14","url":"https://savvycal.com/pricing","title":"SavvyCal plans and pricing","publisher":"vendor","quote":"Save 2 months","supports":"annual billing savings"},{"id":"s15","url":"https://docs.savvycal.com/article/104-exporting-event-data","title":"Exporting event data","publisher":"vendor","quote":"click the export button in the upper-right corner of the Events page","supports":"how to export events"},{"id":"s16","url":"https://docs.savvycal.com/article/104-exporting-event-data","title":"Exporting event data","publisher":"vendor","quote":"upcoming, past, and canceled events","supports":"which events the export includes"},{"id":"s17","url":"https://docs.savvycal.com/article/32-deleting-your-account","title":"Deleting your account","publisher":"vendor","quote":"If you'd like to cancel your paid subscription but still retain the ability to overlay your calendar on other people's scheduling links","supports":"what the account keeps after cancelling"},{"id":"s18","url":"https://docs.savvycal.com/article/32-deleting-your-account","title":"Deleting your account","publisher":"vendor","quote":"Beware, this is a permanent operation that cannot be reversed","supports":"deleting the account is permanent"},{"id":"s19","url":"https://docs.savvycal.com/article/32-deleting-your-account","title":"Deleting your account","publisher":"vendor","quote":"To delete your SavvyCal account, navigate to your Settings and scroll to the bottom of the page.","supports":"where account deletion is"},{"id":"s20","url":"https://savvycal.com/terms","title":"SavvyCal Terms of Use","publisher":"vendor","quote":"After you cancel your account, you may not be able to use or access our Services.","supports":"what you lose after cancelling"},{"id":"s21","url":"https://savvycal.com/privacy","title":"SavvyCal Privacy Notice","publisher":"vendor","quote":"No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.","supports":"how long personal data is kept"},{"id":"s22","url":"https://savvycal.com/privacy","title":"SavvyCal Privacy Notice","publisher":"vendor","quote":"When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information","supports":"deletion or anonymization"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["The exact cancel button and confirmation screen are not documented: the Terms and help center only say to cancel on the Billing page, which links to a billing portal","The answers in SavvyCal's pricing FAQ (including \"What happens if I cancel?\" and \"Are there ways to save?\") couldn't be read, so they aren't confirmed","Plan prices on SavvyCal's pricing page couldn't be read, so prices are left out","Which organization role can cancel is not stated","How removing a member changes the bill mid-period (proration) is not stated","No mobile app or app-store billing is documented"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Email route: dropped the undocumented 'from the email on the account'","Checked the Billing-page and email cancel routes (the Terms link to savvycal.com/billing), end-of-term effect, auto-renewal, 30-day refund, seats, CSV event export and cancel-versus-delete against official pages"]}},"stackcut":{"vendor_id":"savvycal","name":"SavvyCal","recipes":[{"id":"replace-savvycal","title":"Meeting scheduling","best_year_one_net":94}]},"page":"https://stackcut.io/cancel/savvycal","json":"https://stackcut.io/exits/savvycal.json","evidence":{"packet_revision":"0ad53c1ba78413bed96a38a263b221a753b629c26196fc030b56f9bd04b480d1","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"savvycal--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"savvycal--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"scoro","name":"Scoro","category":"productivity","website":"https://www.scoro.com","domains":["scoro.com","support.scoro.com"],"summary":"Site administrators click Cancel subscription under Settings > Administration > Plan, add-ons and billing; Scoro's team then follows up. The contract renews each billing period unless notice comes 30 days before expiry, commitment periods can't be ended or lowered early, and Contents must be downloaded within 30 days after the contract ends.","routes":[{"channel":"direct_web","label":"Self-serve subscription in the app","applies_to":"Subscriptions without a commitment period, managed on the Plan, add-ons and billing page","who":"Site administrators","method":"self_serve","start_url":"https://support.scoro.com/hc/en-us/articles/12780143621517-Plan-add-ons-and-billing","steps":[{"do":"Go to Settings > Administration > Plan, add-ons and billing","expect":null},{"do":"Click the Cancel subscription button, optionally give a reason, and submit the request","expect":null},{"do":"Wait for Scoro's team to get in touch about the request, and keep their reply","expect":"Once you submit it, our team will receive your cancellation request and be in touch soon."}],"confirm_by":"A follow-up from Scoro's team, which the help article says will come soon","effective":"The help article gives no end date. Under the terms, notice given at least 30 days before the current term expires ends the contract when that term expires","notice":"At least 30 days before the current billing period expires, by email or via the Platform; whether the Cancel button counts as that notice isn't stated","refund":"Prepayments are not returned, including for unused or partly used periods","fees":null,"source_ids":["s1","s2","s3","s23","s13","s12","s17","s25"]},{"channel":"sales_contract","label":"Commitment period or annual contract","applies_to":"Contracts with an agreed Commitment Period longer than the billing period, under Scoro's Terms of Use","who":"The client party to the contract","method":"email","start_url":null,"steps":[{"do":"Notify Scoro by email or through the Platform at least 30 days before the Commitment Period (or the current 12-month renewal term) expires","expect":null}],"confirm_by":null,"effective":"At the end of the Commitment Period at the earliest: the client can't terminate or lower the subscription during it. After it, the contract renews for 12-month terms","notice":"At least 30 days before the current term expires, by email or via the Platform","refund":"Already made prepayments will not be returned","fees":"No separate early-termination fee is stated, but the commitment can't be ended early and prepayments aren't returned","source_ids":["s13","s14","s15","s17","s24","s25"]}],"pay_less":[{"type":"seat_reduction","what":"Lower seats with the minus button and Schedule seat reduction; the count can't go below active users (deactivate users first) or below the 5-seat minimum. Reductions take effect at the next billing period","evidence":"documented","source_ids":["s5","s6","s7","s26","s27"]},{"type":"downgrade","what":"Remove apps you no longer use; the subscription updates to match your active apps and user count. Lower-priced packages take effect at the start of the next billing period, and not during a commitment period","evidence":"documented","source_ids":["s10","s16","s27","s24"]},{"type":"annual_billing","what":"Annual billing gives a 13 to 17 percent discount, depending on currency and combination","evidence":"documented","source_ids":["s11"]}],"export":[{"data":"Contents: the data you add to the Platform","how":"Download a copy of the Contents from the Platform; the terms don't describe the steps","format":null,"limits":"Within 30 days after the contract ends or expires. If the download fails, tell Scoro within 5 days; any transfer of the Contents by Scoro is at the client's cost","source_ids":["s18","s19","s29"]}],"after_cancel":{"access_until":"The end of the current term, under the terms (notice must come at least 30 days before it)","data_kept":"Up to 75 days after the contract ends or expires (including a trial), under Scoro's Data Processing Agreement, unless law requires longer retention","you_lose":["Site-specific settings: the terms say Scoro isn't obliged to save them","Contents you don't download within 30 days after the contract ends (Scoro keeps them up to 75 days)"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The cancel flow lets you give a reason, which the article describes as optional; no retention offer is documented","tips":["The Cancel button sends a request to Scoro's team; it is not documented as instant, so keep the team's reply","Cancel at least 30 days before the billing period ends, or the contract renews for another period","To lower seats, deactivate users first: the seat count can't go below active users or the 5-seat minimum","Unsubscribing from one core app keeps that app's historical data, which comes back when you resubscribe","A 14-day free trial needs a prepayment by its end to continue; otherwise Scoro may close the account"]},"sources":[{"id":"s1","url":"https://support.scoro.com/hc/en-us/articles/12780143621517-Plan-add-ons-and-billing","title":"Plan, add-ons and billing","publisher":"vendor","quote":"If you wish to cancel your subscription, click the Cancel subscription button.","supports":"where to cancel: the Cancel subscription button"},{"id":"s2","url":"https://support.scoro.com/hc/en-us/articles/12780143621517-Plan-add-ons-and-billing","title":"Plan, add-ons and billing","publisher":"vendor","quote":"Once you submit it, our team will receive your cancellation request and be in touch soon.","supports":"a follow-up from the team after submitting"},{"id":"s3","url":"https://support.scoro.com/hc/en-us/articles/12780143621517-Plan-add-ons-and-billing","title":"Plan, add-ons and billing","publisher":"vendor","quote":"You can also provide the reason for canceling the subscription - we'll greatly appreciate your feedback!","supports":"giving a reason is an optional part of the cancel request"},{"id":"s4","url":"https://support.scoro.com/hc/en-us/articles/12780143621517-Plan-add-ons-and-billing","title":"Plan, add-ons and billing","publisher":"vendor","quote":"You will be redirected back to the Plan, add-ons and pricing settings page","supports":"the settings page where the subscription is managed"},{"id":"s5","url":"https://support.scoro.com/hc/en-us/articles/12780143621517-Plan-add-ons-and-billing","title":"Plan, add-ons and billing","publisher":"vendor","quote":"click the minus button until you reach the desired seat count","supports":"how to reduce seats"},{"id":"s6","url":"https://support.scoro.com/hc/en-us/articles/12780143621517-Plan-add-ons-and-billing","title":"Plan, add-ons and billing","publisher":"vendor","quote":"User seat count cannot be lower than the number of active users on your site.","supports":"the seat floor"},{"id":"s7","url":"https://support.scoro.com/hc/en-us/articles/12780143621517-Plan-add-ons-and-billing","title":"Plan, add-ons and billing","publisher":"vendor","quote":"To reduce the seat count further, deactivate the necessary number of active users first, then lower the seat count.","supports":"deactivate users before lowering seats further"},{"id":"s8","url":"https://support.scoro.com/hc/en-us/articles/48283941978637-Overview-of-Scoro-s-modular-pricing-model","title":"Overview of Scoro's modular pricing model","publisher":"vendor","quote":"if you unsubscribe from a core app or extra module, all historical data created within that app remains safely stored","supports":"data stays when one app is unsubscribed"},{"id":"s9","url":"https://support.scoro.com/hc/en-us/articles/48283941978637-Overview-of-Scoro-s-modular-pricing-model","title":"Overview of Scoro's modular pricing model","publisher":"vendor","quote":"your access to that historical data and its associated views will be fully restored","supports":"access returns when you resubscribe"},{"id":"s10","url":"https://support.scoro.com/hc/en-us/articles/48283941978637-Overview-of-Scoro-s-modular-pricing-model","title":"Overview of Scoro's modular pricing model","publisher":"vendor","quote":"you can add new apps, remove apps you no longer use, or change your app combinations at any time","supports":"removing apps you no longer use"},{"id":"s11","url":"https://www.scoro.com/pricing/","title":"Scoro pricing","publisher":"vendor","quote":"Yes, annual billing gives you a 13–17% discount, depending on the exact currency and combination.","supports":"the annual billing discount"},{"id":"s12","url":"https://www.scoro.com/terms-of-use/","title":"Terms of Use","publisher":"vendor","quote":"the Contract will automatically extend for successive terms of 1 Billing Period","supports":"automatic renewal for one billing period"},{"id":"s13","url":"https://www.scoro.com/terms-of-use/","title":"Terms of Use","publisher":"vendor","quote":"by notifying the other Party via email or via the Platform at least 30 days prior to the expiration","supports":"30-day notice, by email or via the Platform"},{"id":"s14","url":"https://www.scoro.com/terms-of-use/","title":"Terms of Use","publisher":"vendor","quote":"the Client shall not have the right to terminate the Contract","supports":"no termination right during the commitment period"},{"id":"s15","url":"https://www.scoro.com/terms-of-use/","title":"Terms of Use","publisher":"vendor","quote":"Upon the expiration of the Commitment Period, the Contract will automatically extend for successive terms of 12 months","supports":"renewal after the commitment period"},{"id":"s16","url":"https://www.scoro.com/terms-of-use/","title":"Terms of Use","publisher":"vendor","quote":"shall enter into force at the beginning of the next Billing Period","supports":"package downgrades take effect at the next billing period"},{"id":"s17","url":"https://www.scoro.com/terms-of-use/","title":"Terms of Use","publisher":"vendor","quote":"Already made prepayments will not be returned","supports":"prepayments are not refunded"},{"id":"s18","url":"https://www.scoro.com/terms-of-use/","title":"Terms of Use","publisher":"vendor","quote":"download a copy of the Contents from the Platform in 30 days after the Contract was terminated or expired","supports":"download the Contents within 30 days after the contract ends"},{"id":"s19","url":"https://www.scoro.com/terms-of-use/","title":"Terms of Use","publisher":"vendor","quote":"The Client undertakes to remunerate any costs associated with the transfer of the Contents by the Operator.","supports":"transfer costs are payable by the client"},{"id":"s20","url":"https://www.scoro.com/terms-of-use/","title":"Terms of Use","publisher":"vendor","quote":"the Operator shall not have the obligation to save settings specific to the Client","supports":"site-specific settings are not saved"},{"id":"s21","url":"https://www.scoro.com/terms-of-use/","title":"Terms of Use (Appendix 1, Data Processing Agreement)","publisher":"vendor","quote":"keep the Contents added to the Platform for up to 75 days","supports":"Contents kept up to 75 days after the contract ends"},{"id":"s22","url":"https://www.scoro.com/terms-of-use/","title":"Terms of Use (Appendix 1, Data Processing Agreement)","publisher":"vendor","quote":"after the termination or expiry of the Contract, including a trial version of the Platform.","supports":"the 75 days run from termination or expiry"},{"id":"s23","url":"https://support.scoro.com/hc/en-us/articles/12780143621517-Plan-add-ons-and-billing","title":"Plan, add-ons and billing","publisher":"vendor","quote":"Plan, add-ons and billing settings page under Settings > Administration > Plan, add-ons and billing lets site administrators","supports":"where the page is and that site administrators manage it"},{"id":"s24","url":"https://www.scoro.com/terms-of-use/","title":"Terms of Use","publisher":"vendor","quote":"nor have the right to lower the subscription of the Platform in any ways during the term of that Commitment Period","supports":"no lowering of the subscription during a commitment period"},{"id":"s25","url":"https://www.scoro.com/terms-of-use/","title":"Terms of Use","publisher":"vendor","quote":"provided that either Party may unilaterally terminate the Contract without a reason","supports":"termination without cause by notice"},{"id":"s26","url":"https://www.scoro.com/pricing/","title":"Scoro pricing","publisher":"vendor","quote":"Yes, the minimum number of user seats for all combinations is 5.","supports":"the 5-seat minimum"},{"id":"s27","url":"https://www.scoro.com/terms-of-use/","title":"Terms of Use","publisher":"vendor","quote":"The changes to lower-priced packages and lowering the number of User Accounts shall enter into force","supports":"package and seat reductions take effect at the next billing period"},{"id":"s28","url":"https://www.scoro.com/terms-of-use/","title":"Terms of Use","publisher":"vendor","quote":"A free trial version of the Platform is available for first-time Clients for 14 days.","supports":"the 14-day free trial"},{"id":"s29","url":"https://www.scoro.com/terms-of-use/","title":"Terms of Use","publisher":"vendor","quote":"the Client undertakes to notify the Operator within 5 days","supports":"tell Scoro within 5 days if the download fails"},{"id":"s30","url":"https://www.scoro.com/terms-of-use/","title":"Terms of Use","publisher":"vendor","quote":"make a prepayment for the following Billing Period by the end of the 14-days trial period at the latest","supports":"a prepayment is needed by the end of the trial"},{"id":"s31","url":"https://www.scoro.com/terms-of-use/","title":"Terms of Use","publisher":"vendor","quote":"the Operator has the right to immediately close the Client Account and User Accounts","supports":"the account may be closed without the prepayment"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Whether the Cancel subscription button counts as the 30-day notice in the terms, and the exact date access ends after using it, aren't stated in Scoro's help center","The in-app steps to download Contents aren't described in Scoro's help center or terms","When Scoro deletes Contents after the 75-day retention isn't stated"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Named the menu path (Settings > Administration > Plan, add-ons and billing) and that site administrators manage it","The 30-day download window runs from when the contract ends or expires; the draft said its start wasn't stated","Added that a commitment period also bars lowering the subscription, and that seat and package reductions apply from the next billing period","Added the 5-seat minimum, the 5-day notice if a download fails, and the 14-day trial's prepayment rule","Removed the App Store note: Scoro's pages show no app-store billing","The help-center articles block automated quote checks; their quotes were re-read and confirmed by hand"]}},"page":"https://stackcut.io/cancel/scoro","json":"https://stackcut.io/exits/scoro.json","evidence":{"packet_revision":"df16ee78e5902f8ec489235792ff386ddfd60aa755fbbcbdba3dadfc3cd6fa5e","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"scoro--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"scoro--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"screencastify","name":"Screencastify","category":"design_creative","website":"https://www.screencastify.com","domains":["screencastify.com"],"summary":"Open the Account Dashboard, choose Cancel Subscription at the bottom, then Yes, Cancel: this only turns off auto-renew, so the plan runs to the end of its term. Gotcha: there are no full or pro-rated refunds, and ending mid-term needs a support ticket.","routes":[{"channel":"direct_web","label":"Individual plans (Starter, Pro)","applies_to":"Starter and Pro plans bought on the website, billed monthly or annually","who":"The account holder, signed in","method":"self_serve","start_url":"https://app.screencastify.com/v2/account","steps":[{"do":"Open the My Videos Dashboard and click your profile in the bottom left corner to open the Account Dashboard","expect":null},{"do":"Scroll to the bottom of the account page and choose Cancel Subscription","expect":null},{"do":"To turn off auto-renew, click Yes, Cancel","expect":null}],"confirm_by":null,"effective":"Auto-renew is off: the subscription doesn't renew and ends at the end of the current term; the account itself stays open","notice":"Cancel before the end of the subscription period, or it renews automatically","refund":"No refunds: full or pro-rated refunds are not issued","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s30"]},{"channel":"direct_web","label":"Team plans (license managers)","applies_to":"Subscriptions with several seats, managed by a license manager","who":"The license manager","method":"self_serve","start_url":null,"steps":[{"do":"Open the license manager and go to the Subscription page","expect":null},{"do":"Scroll to the bottom and click Cancel Subscription","expect":"A pop-up saying this will turn off auto-renew and the subscription will cancel at the end of the term"},{"do":"Click Yes, Cancel (Never Mind keeps the subscription)","expect":"A banner at the top of the Subscription page confirming when the term ends"}],"confirm_by":"A banner at the top of the Subscription page confirms when your subscription term will end","effective":"The subscription cancels at the end of the term","notice":"Cancel before the end of the subscription period, or it renews automatically","refund":"No refunds: full or pro-rated refunds are not issued","fees":null,"source_ids":["s9","s10","s11","s12","s13","s6","s7","s8","s30"]},{"channel":"sales_contract","label":"Schools, districts and Enterprise","applies_to":"Enterprise and EDU licenses bought by quote, whose separate subscription agreement may supersede the Terms; also anyone who wants to cancel outside the auto-renewal date","who":"The customer's license manager or account holder","method":"form","start_url":"https://learn.screencastify.com/hc/en-us/requests/new","steps":[{"do":"Check your organization's subscription agreement for its term and renewal rules","expect":null},{"do":"Submit a support ticket asking Screencastify to cancel the subscription outside its auto-renewal date","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"The Terms say full or pro-rated refunds are not issued","fees":null,"source_ids":["s14","s15","s16","s8"]}],"pay_less":[{"type":"free_plan","what":"The Free plan costs $0: create up to 10 videos and record up to 30 minutes","evidence":"documented","source_ids":["s17","s18"]},{"type":"downgrade","what":"Starter ($7 a user a month billed annually, or $19 billed monthly) instead of Pro ($10 billed annually, or $25 billed monthly)","evidence":"documented","source_ids":["s19","s20","s21","s22"]},{"type":"annual_billing","what":"Annual billing costs $7 instead of $19 a month for Starter, and $10 instead of $25 a month for Pro","evidence":"documented","source_ids":["s19","s20","s21","s22"]}],"export":[{"data":"Recordings","how":"Open the video from the My Videos Library; on the Video Management page open the Export Video menu and choose Download Drive File (.webm), Export as MP4, Export as MP3 or Export as GIF","format":"WebM, MP4, MP3 (audio) or GIF","limits":"MP4 and MP3 export need recordings saved on Google Drive; viewer analytics and interactive questions don't export","source_ids":["s23","s24","s25","s31"]}],"after_cancel":{"access_until":"The end of the current subscription term","data_kept":"Screencastify keeps information only as long as it needs it, and may delete some personal and usage data after more than 2 years without use; you can ask it to delete the account and its personal data by emailing privacy@screencastify.com. Videos not hosted by Screencastify stay under your control","you_lose":["Paid-plan capacity: the Free plan allows up to 10 videos and recordings of up to 30 minutes"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"For license managers, a pop-up explains that cancelling turns off auto-renew, with Yes, Cancel and Never Mind buttons","tips":["Cancel Subscription only turns off auto-renew: the plan runs to the end of its term and the account is not closed","There are no refunds, full or pro-rated","To end a subscription before its renewal date, submit a support ticket","Deleting the account is a separate request: email privacy@screencastify.com","Recordings saved to Google Drive stay in your Drive's Screencastify folder; MP4 and MP3 export only work for recordings saved on Google Drive"]},"sources":[{"id":"s1","url":"https://learn.screencastify.com/hc/en-us/articles/1500008631222-Can-I-Cancel-My-Screencastify-Subscription","title":"Can I Cancel My Screencastify Subscription?","publisher":"vendor","quote":"While you do not have the capability to cancel your subscription during your subscription term, you can:","supports":"no mid-term self-serve cancellation"},{"id":"s2","url":"https://learn.screencastify.com/hc/en-us/articles/1500008631222-Can-I-Cancel-My-Screencastify-Subscription","title":"Can I Cancel My Screencastify Subscription?","publisher":"vendor","quote":"To turn off auto-renew, click Yes, Cancel","supports":"the cancel step"},{"id":"s3","url":"https://learn.screencastify.com/hc/en-us/articles/1500008631222-Can-I-Cancel-My-Screencastify-Subscription","title":"Can I Cancel My Screencastify Subscription?","publisher":"vendor","quote":"This ensures that your subscription will NOT renew at the end of your term but does not fully cancel your account.","supports":"what cancelling does"},{"id":"s4","url":"https://learn.screencastify.com/hc/en-us/articles/1500008631222-Can-I-Cancel-My-Screencastify-Subscription","title":"Can I Cancel My Screencastify Subscription?","publisher":"vendor","quote":"At the bottom it will say 'Cancel Subscription'","supports":"where the cancel button is"},{"id":"s5","url":"https://learn.screencastify.com/hc/en-us/articles/32457864334103-How-do-I-access-the-Account-Dashboard","title":"How do I access the Account Dashboard?","publisher":"vendor","quote":"You can access the Account Dashboard by navigating to the My Videos Dashboard and clicking on your profile in the bottom left corner of the page.","supports":"how to reach the account page"},{"id":"s6","url":"https://www.screencastify.com/legal/terms","title":"Screencastify Terms of Use","publisher":"vendor","quote":"subscriptions automatically renew at the end of each subscription period unless cancelled beforehand.","supports":"auto-renewal and the notice"},{"id":"s7","url":"https://www.screencastify.com/legal/terms","title":"Screencastify Terms of Use","publisher":"vendor","quote":"You may upgrade or cancel your subscription at any time by visiting our website, in My Account > Billing.","supports":"cancelling on the website"},{"id":"s8","url":"https://www.screencastify.com/legal/terms","title":"Screencastify Terms of Use","publisher":"vendor","quote":"Please note that full or pro-rated refunds will not be issued.","supports":"the refund policy"},{"id":"s9","url":"https://learn.screencastify.com/hc/en-us/articles/12896868177687-For-License-Managers-Can-I-Cancel-My-Screencastify-Subscription","title":"For License Managers: Can I Cancel My Screencastify Subscription?","publisher":"vendor","quote":"Visit the license manager and navigate to the Subscription page","supports":"where license managers start"},{"id":"s10","url":"https://learn.screencastify.com/hc/en-us/articles/12896868177687-For-License-Managers-Can-I-Cancel-My-Screencastify-Subscription","title":"For License Managers: Can I Cancel My Screencastify Subscription?","publisher":"vendor","quote":"A pop up will appear letting you know that this will effectively turn off auto-renew and your subscription will cancel at the end of the term.","supports":"the pop-up and when it takes effect"},{"id":"s11","url":"https://learn.screencastify.com/hc/en-us/articles/12896868177687-For-License-Managers-Can-I-Cancel-My-Screencastify-Subscription","title":"For License Managers: Can I Cancel My Screencastify Subscription?","publisher":"vendor","quote":"Click 'Yes, Cancel' to finish canceling or 'Never Mind' to keep the subscription as it is.","supports":"the final confirm"},{"id":"s12","url":"https://learn.screencastify.com/hc/en-us/articles/12896868177687-For-License-Managers-Can-I-Cancel-My-Screencastify-Subscription","title":"For License Managers: Can I Cancel My Screencastify Subscription?","publisher":"vendor","quote":"You will see a banner at the top of your Subscription page confirming when your subscription term will end.","supports":"how to confirm"},{"id":"s13","url":"https://learn.screencastify.com/hc/en-us/articles/8742030756759-Navigating-the-Account-Management-page","title":"Navigating the Account Management page","publisher":"vendor","quote":"purchase more seats, cancel or reactivate your subscription, update your billing information, and view past invoices","supports":"the Subscription page"},{"id":"s14","url":"https://learn.screencastify.com/hc/en-us/articles/1500008631222-Can-I-Cancel-My-Screencastify-Subscription","title":"Can I Cancel My Screencastify Subscription?","publisher":"vendor","quote":"If you would like help cancelling your Screencastify account subscription outside of your auto-renewal date, please feel free to submit a support ticket","supports":"cancelling outside the renewal date"},{"id":"s15","url":"https://www.screencastify.com/legal/terms","title":"Screencastify Terms of Use","publisher":"vendor","quote":"a separate subscription agreement that supersedes these Terms","supports":"organization agreements"},{"id":"s16","url":"https://www.screencastify.com/pricing","title":"Screencastify pricing","publisher":"vendor","quote":"Get a Quote","supports":"Enterprise and EDU plans are sold by quote"},{"id":"s17","url":"https://www.screencastify.com/pricing","title":"Screencastify pricing","publisher":"vendor","quote":"Create up to 10 videos","supports":"the Free plan's video limit"},{"id":"s18","url":"https://www.screencastify.com/pricing","title":"Screencastify pricing","publisher":"vendor","quote":"Record up to 30 minutes","supports":"the Free plan's recording limit"},{"id":"s19","url":"https://www.screencastify.com/pricing","title":"Screencastify pricing","publisher":"vendor","quote":"$7 / user / month, billed annually","supports":"Starter, billed annually"},{"id":"s20","url":"https://www.screencastify.com/pricing","title":"Screencastify pricing","publisher":"vendor","quote":"$19 when billed monthly","supports":"Starter, billed monthly"},{"id":"s21","url":"https://www.screencastify.com/pricing","title":"Screencastify pricing","publisher":"vendor","quote":"$10 / user / month, billed annually","supports":"Pro, billed annually"},{"id":"s22","url":"https://www.screencastify.com/pricing","title":"Screencastify pricing","publisher":"vendor","quote":"$25 when billed monthly","supports":"Pro, billed monthly"},{"id":"s23","url":"https://learn.screencastify.com/hc/en-us/articles/360049547274-How-do-I-export-my-recording","title":"How do I export my recording?","publisher":"vendor","quote":"There are four different file types you can export videos as:","supports":"export formats"},{"id":"s24","url":"https://learn.screencastify.com/hc/en-us/articles/360049547274-How-do-I-export-my-recording","title":"How do I export my recording?","publisher":"vendor","quote":"You must save your recordings on Google Drive to enable MP4 export.","supports":"the MP4 export limit"},{"id":"s25","url":"https://learn.screencastify.com/hc/en-us/articles/360049547274-How-do-I-export-my-recording","title":"How do I export my recording?","publisher":"vendor","quote":"Viewer analytics and interactive questions will not export.","supports":"what doesn't export"},{"id":"s26","url":"https://www.screencastify.com/legal/privacy","title":"Screencastify Privacy Policy","publisher":"vendor","quote":"We may delete certain personal and usage data if you haven't used your account for more than 2 years.","supports":"inactive-account data deletion"},{"id":"s27","url":"https://www.screencastify.com/legal/privacy","title":"Screencastify Privacy Policy","publisher":"vendor","quote":"You can also ask us to delete your account and all the associated personal data held by Screencastify by emailing us at privacy@screencastify.com.","supports":"how to delete the account"},{"id":"s28","url":"https://www.screencastify.com/legal/privacy","title":"Screencastify Privacy Policy","publisher":"vendor","quote":"We may not able to remotely delete videos created with Screencastify that are not hosted by Screencastify, as these are fully under the user's control.","supports":"videos outside Screencastify stay yours"},{"id":"s29","url":"https://learn.screencastify.com/hc/en-us/articles/11938158868503-How-and-When-to-Sync-Your-Videos","title":"How and When to Sync Your Videos","publisher":"vendor","quote":"When you delete or move a Screencastify recording from your Screencastify Google Drive folder, the recording will NOT be available on your 'My Videos' dashboard.","supports":"recordings live in your Google Drive folder"},{"id":"s30","url":"https://learn.screencastify.com/hc/en-us/articles/17116455249687-Can-I-Get-a-Refund","title":"Can I Get a Refund?","publisher":"vendor","quote":"No, we do not offer refunds.","supports":"no refunds"},{"id":"s31","url":"https://learn.screencastify.com/hc/en-us/articles/360049547274-How-do-I-export-my-recording","title":"How do I export my recording?","publisher":"vendor","quote":"You must save your recordings on Google Drive to enable MP3 export","supports":"the MP3 export limit"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["The confirmation an individual sees after Yes, Cancel isn't described (license managers see a banner)","The web address of the license manager's Subscription page isn't given in Screencastify's help","What happens to videos above the Free plan's 10-video limit after a paid plan ends isn't documented (the plan comparison article is images only)","The notice and renewal terms of school, district and Enterprise agreements aren't public"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked the individual, license-manager and support-ticket routes against Screencastify's cancel, account dashboard, license manager, account management, export and refund articles, its Terms and its pricing page; all steps and terms confirmed","Confirmed the Account Dashboard address, which the help article links to; removed it from the license-manager route, whose page address isn't documented","Added a source for the MP3 export limit (s31)"]}},"page":"https://stackcut.io/cancel/screencastify","json":"https://stackcut.io/exits/screencastify.json","evidence":{"packet_revision":"7554dd11db5f018046ae7ddea2282ca64951058c7d557065309e936abc465d86","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"screencastify--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"screencastify--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"screencastify--sales-contract--r3","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"scribd","name":"Scribd","category":"other_digital","website":"https://www.scribd.com","domains":["scribd.com","slideshare.net"],"summary":"Cancel on the Scribd website: Your account, Manage Subscription, then Cancel subscription; this also ends Slideshare. App Store and Google Play signups cancel with Apple or Google. Access runs to the end of the billing period, but a free trial ends at once. Everand is a separate subscription.","routes":[{"channel":"direct_web","applies_to":"Scribd subscriptions started on the Scribd website (the subscription covers both Scribd and Slideshare)","who":"The account holder (sign in on the Scribd website)","method":"self_serve","start_url":null,"steps":[{"do":"Sign in on the Scribd website and go to Your account","expect":"Your subscription"},{"do":"In the Your subscription section, select Manage Subscription next to Plan details (if the subscription is paused, resume it first, then cancel right away)","expect":"Cancel subscription"},{"do":"Select Cancel subscription, the link below the Pause subscription button, and follow the prompts to confirm","expect":"You've successfully canceled"}],"confirm_by":"A page saying You've successfully canceled, with the date the subscription ends, and a confirmation email","effective":"Full access stays on through the last day of the billing period, then the account moves to the free Basic plan; a free trial ends the moment you cancel","notice":"Cancel any day before the renewal date to avoid the next charge; renewals are billed within the 24 hours before the period ends","refund":"No partial or prorated refunds. A charge from the last 30 days can be refunded only in set cases (no account activity that period, fraud, a billing error, a defective experience or a technical problem); ask through the Help Center virtual assistant. EU and UK subscribers can withdraw within 14 days of buying for a full refund.","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s14","s15","s16","s17","s18"]},{"channel":"apple_app_store","applies_to":"Scribd subscriptions bought through the App Store on iPhone or iPad","who":"The Apple Account that pays for the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"On the iPhone or iPad, open Settings, tap your name at the top, then Subscriptions","expect":"Your Scribd subscription"},{"do":"Tap the Scribd subscription, then Cancel Subscription (scroll down if you don't see it)","expect":null}],"confirm_by":"The subscription shows an expiration message in red text, or no Cancel button, under Subscriptions","effective":"Full access stays on through the last day of the billing period","notice":"Apple needs at least 24 hours before the renewal date, or before a trial ends","refund":"Apple handles App Store refunds; request them through Apple Support","fees":null,"source_ids":["s19","s20","s21","s22","s23","s24","s7"]},{"channel":"google_play","applies_to":"Scribd subscriptions bought through Google Play on Android","who":"The Google account that pays for the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"Open the Google Play app, tap your profile icon, then Payments & subscriptions, then Subscriptions","expect":"Your Scribd subscription"},{"do":"Select the Scribd subscription, tap Cancel subscription and follow the instructions","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time you've already paid","notice":"Google needs at least 24 hours before the renewal date","refund":"Google handles Google Play refunds; a refund through Google Play also ends the subscription","fees":null,"source_ids":["s25","s26","s27","s21","s28"]},{"channel":"paypal","label":"Paid with Venmo","applies_to":"Scribd subscriptions paid with Venmo","who":"The Venmo account that pays","method":"platform_settings","start_url":null,"steps":[{"do":"In the Venmo app, go to Settings from the Me tab","expect":"Connected Businesses"},{"do":"Tap Connected Businesses and select the business (Scribd shows as Scribd, Inc.)","expect":"Discontinue payments"},{"do":"Tap Discontinue payments","expect":null}],"confirm_by":"No cancellation email is sent, and the account may show an active subscription until the renewal date passes, but you won't be billed","effective":"Charges stop; any pending Venmo payment is still processed","notice":null,"refund":null,"fees":null,"source_ids":["s29","s30","s31","s32","s33"]}],"pay_less":[{"type":"pause","what":"Pause billing for 4 or 12 weeks instead of cancelling: no charge during the pause, the renewal date moves out by the same number of weeks, and billing restarts automatically. Not available for App Store subscriptions or during a free trial.","evidence":"documented","source_ids":["s34","s35","s36","s37","s38"]},{"type":"free_plan","what":"After cancelling you move to Basic, the free plan, which keeps search across Scribd's documents and everything you uploaded and saved","evidence":"documented","source_ids":["s10","s11"]},{"type":"student_or_nonprofit","what":"Discounted monthly or annual plans for students and educators in the US with a valid student or educator email address, open to new and former subscribers","evidence":"documented","source_ids":["s39","s40","s41"]}],"export":[],"after_cancel":{"access_until":"The last day of the billing period you paid for (a free trial ends the moment you cancel)","data_kept":"Everything you uploaded and saved stays in the account on the free Basic plan","you_lose":["AI summaries and Ask AI","Text copying","Ad-free reading","Offline access","Premium access to Slideshare, which the same subscription covers"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The cancel link sits below a Pause subscription button, and the flow asks you to follow prompts to confirm","tips":["A Scribd subscription bought in the App Store or Google Play is cancelled with Apple or Google; cancelling on the Scribd website won't stop their billing","Everand is a separate subscription with its own cancel steps; cancelling Scribd doesn't cancel Everand","On Apple and Google Play an Everand subscription may be listed as Scribd, so check which one you're cancelling","An Everand Legacy plan includes Scribd and Slideshare access; cancelling that Legacy plan ends the bundled access","Scribd, Slideshare and Everand all bill as Scribd, Inc. on bank statements","If no subscription shows, you may be signed in to a different Scribd account or billed through Apple or Google","Deleting the account is separate: cancel first and let the remaining time run out"]},"sources":[{"id":"s1","url":"https://support.scribd.com/hc/en-us/articles/210134046-How-to-cancel-your-Scribd-subscription","title":"How to cancel your Scribd subscription","publisher":"vendor","quote":"Your subscription covers both Scribd and Slideshare, so canceling here stops both.","supports":"one subscription covers Scribd and Slideshare"},{"id":"s2","url":"https://support.scribd.com/hc/en-us/articles/210134046-How-to-cancel-your-Scribd-subscription","title":"How to cancel your Scribd subscription","publisher":"vendor","quote":"In the Your subscription section, select Manage Subscription next to Plan details.","supports":"the web steps: Your account, then Manage Subscription"},{"id":"s3","url":"https://support.scribd.com/hc/en-us/articles/210134046-How-to-cancel-your-Scribd-subscription","title":"How to cancel your Scribd subscription","publisher":"vendor","quote":"Select Cancel subscription. It's the link below the Pause subscription button.","supports":"where the cancel link is"},{"id":"s4","url":"https://support.scribd.com/hc/en-us/articles/210134046-How-to-cancel-your-Scribd-subscription","title":"How to cancel your Scribd subscription","publisher":"vendor","quote":"After canceling, you'll land on a page that says You've successfully canceled, with the date your subscription ends.","supports":"the confirmation page"},{"id":"s5","url":"https://support.scribd.com/hc/en-us/articles/210134046-How-to-cancel-your-Scribd-subscription","title":"How to cancel your Scribd subscription","publisher":"vendor","quote":"We'll email a confirmation too.","supports":"the confirmation email"},{"id":"s6","url":"https://support.scribd.com/hc/en-us/articles/210134046-How-to-cancel-your-Scribd-subscription","title":"How to cancel your Scribd subscription","publisher":"vendor","quote":"Your subscription is paused. Resume it, then cancel right away to avoid a charge.","supports":"a paused subscription must be resumed before cancelling"},{"id":"s7","url":"https://support.scribd.com/hc/en-us/articles/210134046-How-to-cancel-your-Scribd-subscription","title":"How to cancel your Scribd subscription","publisher":"vendor","quote":"Full access stays on through the last day of your billing period.","supports":"when access ends"},{"id":"s8","url":"https://support.scribd.com/hc/en-us/articles/210134046-How-to-cancel-your-Scribd-subscription","title":"How to cancel your Scribd subscription","publisher":"vendor","quote":"Access ends the moment you cancel, so finish anything you're in the middle of first.","supports":"a free trial ends at once when cancelled (under Free trials work differently)"},{"id":"s9","url":"https://support.scribd.com/hc/en-us/articles/210134046-How-to-cancel-your-Scribd-subscription","title":"How to cancel your Scribd subscription","publisher":"vendor","quote":"Cancel your Scribd subscription any day before your renewal date, and you won't be charged again.","supports":"cancel before the renewal date"},{"id":"s10","url":"https://support.scribd.com/hc/en-us/articles/210134046-How-to-cancel-your-Scribd-subscription","title":"How to cancel your Scribd subscription","publisher":"vendor","quote":"You move to Basic, our free plan, with search across 300M+ documents.","supports":"the account moves to the free Basic plan"},{"id":"s11","url":"https://support.scribd.com/hc/en-us/articles/210134046-How-to-cancel-your-Scribd-subscription","title":"How to cancel your Scribd subscription","publisher":"vendor","quote":"Everything you've uploaded and saved stays put, so you can pick up where you left off.","supports":"uploads and saved items are kept"},{"id":"s12","url":"https://support.scribd.com/hc/en-us/articles/210134046-How-to-cancel-your-Scribd-subscription","title":"How to cancel your Scribd subscription","publisher":"vendor","quote":"You'll lose AI summaries, Ask AI, text copying, ad-free reading, and offline access.","supports":"what you lose"},{"id":"s13","url":"https://support.scribd.com/hc/en-us/articles/210135626-How-to-subscribe","title":"How to subscribe","publisher":"vendor","quote":"you will be billed within 24 hours prior to the end of the current period","supports":"when renewals are billed"},{"id":"s14","url":"https://support.scribd.com/hc/en-us/articles/210133986-Refunds","title":"Refunds","publisher":"vendor","quote":"A charge from the last 30 days can be refunded when:","supports":"the 30-day refund window and its listed cases"},{"id":"s15","url":"https://support.scribd.com/hc/en-us/articles/210133986-Refunds","title":"Refunds","publisher":"vendor","quote":"If you used your subscription for part of a billing cycle and then canceled, you won't receive a refund for that charge.","supports":"no partial refunds"},{"id":"s16","url":"https://support.scribd.com/hc/en-us/articles/210133986-Refunds","title":"Refunds","publisher":"vendor","quote":"We do not refund charges 30+ days old.","supports":"no refund for older charges"},{"id":"s17","url":"https://support.scribd.com/hc/en-us/articles/210133986-Refunds","title":"Refunds","publisher":"vendor","quote":"Start a conversation with our virtual assistant, available on any Help Center page.","supports":"how to ask for a refund"},{"id":"s18","url":"https://support.scribd.com/hc/en-us/articles/210133986-Refunds","title":"Refunds","publisher":"vendor","quote":"You can withdraw from a subscription within 14 days of buying it and get the full amount back.","supports":"EU and UK withdrawal right"},{"id":"s19","url":"https://support.scribd.com/hc/en-us/articles/210134046-How-to-cancel-your-Scribd-subscription","title":"How to cancel your Scribd subscription","publisher":"vendor","quote":"Apple handles billing for App Store signups, so you'll cancel from your Apple account.","supports":"the App Store route"},{"id":"s20","url":"https://support.scribd.com/hc/en-us/articles/210134046-How-to-cancel-your-Scribd-subscription","title":"How to cancel your Scribd subscription","publisher":"vendor","quote":"Tap your name at the top, then Subscriptions.","supports":"the Apple steps"},{"id":"s21","url":"https://support.scribd.com/hc/en-us/articles/210134046-How-to-cancel-your-Scribd-subscription","title":"How to cancel your Scribd subscription","publisher":"vendor","quote":"Apple and Google require 24 hours' notice, so give yourself an extra day there.","supports":"24 hours' notice for Apple and Google"},{"id":"s22","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button.","supports":"the Apple cancel button"},{"id":"s23","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"s24","url":"https://support.scribd.com/hc/en-us/articles/210133986-Refunds","title":"Refunds","publisher":"vendor","quote":"Apple handles App Store refunds.","supports":"App Store refunds go to Apple"},{"id":"s25","url":"https://support.scribd.com/hc/en-us/articles/210134046-How-to-cancel-your-Scribd-subscription","title":"How to cancel your Scribd subscription","publisher":"vendor","quote":"Tap your profile icon, then Payments & subscriptions, then Subscriptions.","supports":"the Google Play steps"},{"id":"s26","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"access continues for the time already paid"},{"id":"s27","url":"https://support.scribd.com/hc/en-us/articles/210133986-Refunds","title":"Refunds","publisher":"vendor","quote":"A refund through Google Play will end your subscription","supports":"a Google Play refund ends the subscription"},{"id":"s28","url":"https://support.scribd.com/hc/en-us/articles/210134046-How-to-cancel-your-Scribd-subscription","title":"How to cancel your Scribd subscription","publisher":"vendor","quote":"Google Play works the same way. Cancel from your Google account:","supports":"the Google Play route"},{"id":"s29","url":"https://support.scribd.com/hc/en-us/articles/210134046-How-to-cancel-your-Scribd-subscription","title":"How to cancel your Scribd subscription","publisher":"vendor","quote":"It stops any charges from going through, so it effectively cancels your subscription.","supports":"disconnecting Scribd in Venmo stops charges"},{"id":"s30","url":"https://support.scribd.com/hc/en-us/articles/210134046-How-to-cancel-your-Scribd-subscription","title":"How to cancel your Scribd subscription","publisher":"vendor","quote":"You won't get a cancellation confirmation email, and your account may show an active subscription until your renewal date passes, but you won't be billed.","supports":"no confirmation email after a Venmo disconnect"},{"id":"s31","url":"https://support.scribd.com/hc/en-us/articles/210134046-How-to-cancel-your-Scribd-subscription","title":"How to cancel your Scribd subscription","publisher":"vendor","quote":"\"Scribd, Inc.\" will stay listed under Connected Businesses in your Venmo app.","supports":"Scribd shows as Scribd, Inc. in Venmo"},{"id":"s32","url":"https://help.venmo.com/cs/articles/paying-with-venmo-vhel375","title":"Paying with Venmo (Venmo Help Center)","publisher":"platform","quote":"Go to Settings from the Me tab Tap Connected Businesses and select the business Tap Discontinue payments","supports":"the Venmo steps"},{"id":"s33","url":"https://help.venmo.com/cs/articles/paying-with-venmo-vhel375","title":"Paying with Venmo (Venmo Help Center)","publisher":"platform","quote":"Please keep in mind that any pending transactions will still be processed, and you can reconnect the business later.","supports":"pending Venmo payments still go through"},{"id":"s34","url":"https://support.scribd.com/hc/en-us/articles/7111771981076-How-to-pause-your-Scribd-subscription","title":"How to pause your Scribd subscription","publisher":"vendor","quote":"Pausing stops your billing for 4 or 12 weeks.","supports":"pause length"},{"id":"s35","url":"https://support.scribd.com/hc/en-us/articles/7111771981076-How-to-pause-your-Scribd-subscription","title":"How to pause your Scribd subscription","publisher":"vendor","quote":"You won't be billed during the pause, and your renewal date moves out by the same number of weeks.","supports":"no billing while paused"},{"id":"s36","url":"https://support.scribd.com/hc/en-us/articles/7111771981076-How-to-pause-your-Scribd-subscription","title":"How to pause your Scribd subscription","publisher":"vendor","quote":"App Store subscriptions can't be paused.","supports":"no pause for App Store subscriptions"},{"id":"s37","url":"https://support.scribd.com/hc/en-us/articles/7111771981076-How-to-pause-your-Scribd-subscription","title":"How to pause your Scribd subscription","publisher":"vendor","quote":"Pause starts with your paid subscription.","supports":"no pause during a free trial"},{"id":"s38","url":"https://support.scribd.com/hc/en-us/articles/210134046-How-to-cancel-your-Scribd-subscription","title":"How to cancel your Scribd subscription","publisher":"vendor","quote":"Pausing freezes your billing for 4 or 12 weeks, then starts it back up automatically.","supports":"billing restarts automatically after a pause"},{"id":"s39","url":"https://support.scribd.com/hc/en-us/articles/50813822952212-Scribd-Educator-Plans","title":"Scribd Student and Educator Plans","publisher":"vendor","quote":"Scribd offers discounted subscription plans for students and educators in the US.","supports":"student and educator discount"},{"id":"s40","url":"https://support.scribd.com/hc/en-us/articles/50813822952212-Scribd-Educator-Plans","title":"Scribd Student and Educator Plans","publisher":"vendor","quote":"Users with a valid student or educator email address.","supports":"who qualifies"},{"id":"s41","url":"https://support.scribd.com/hc/en-us/articles/50813822952212-Scribd-Educator-Plans","title":"Scribd Student and Educator Plans","publisher":"vendor","quote":"Both new and former subscribers only.","supports":"open to new and former subscribers"},{"id":"s42","url":"https://support.scribd.com/hc/en-us/articles/210134046-How-to-cancel-your-Scribd-subscription","title":"How to cancel your Scribd subscription","publisher":"vendor","quote":"Everand subscriptions are separate.","supports":"Everand is cancelled separately"},{"id":"s43","url":"https://support.scribd.com/hc/en-us/articles/46929149941396-How-to-cancel-your-Everand-subscription","title":"How to cancel your Everand subscription","publisher":"vendor","quote":"Find your Everand or Scribd subscription (it may appear as either).","supports":"Apple may list Everand as Scribd"},{"id":"s44","url":"https://support.scribd.com/hc/en-us/articles/46929149941396-How-to-cancel-your-Everand-subscription","title":"How to cancel your Everand subscription","publisher":"vendor","quote":"Canceling means your Legacy plan is gone for good. You won't be able to get it back, and you'll lose bundled access to Scribd and Slideshare.","supports":"Everand Legacy plans bundle Scribd and Slideshare"},{"id":"s45","url":"https://support.scribd.com/hc/en-us/articles/210133986-Refunds","title":"Refunds","publisher":"vendor","quote":"Scribd, Slideshare, and Everand subscriptions all bill under \"Scribd, Inc.\"","supports":"how charges appear on bank statements"},{"id":"s46","url":"https://support.scribd.com/hc/en-us/articles/210134046-How-to-cancel-your-Scribd-subscription","title":"How to cancel your Scribd subscription","publisher":"vendor","quote":"You may be signed in to a different Scribd account, or billed through Apple or Google.","supports":"why no subscription may show"},{"id":"s47","url":"https://support.scribd.com/hc/en-us/articles/210134046-How-to-cancel-your-Scribd-subscription","title":"How to cancel your Scribd subscription","publisher":"vendor","quote":"You can't delete an account with an active subscription, so cancel first and let the remaining time run out.","supports":"deleting the account is separate from cancelling"},{"id":"s48","url":"https://support.scribd.com/hc/en-us/articles/210133986-Refunds","title":"Refunds","publisher":"vendor","quote":"A: This may be a subscription from the App Store or Google Play, and canceling on our site will not stop their billing.","supports":"cancelling on the website doesn't stop Apple or Google billing"}],"verification":{"level":"docs","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Whether uploaded documents or saved lists can be downloaded in bulk before cancelling isn't documented in the Scribd Help Center","The confirmation Google Play shows after cancelling isn't described on Scribd's or Google's help pages","Whether Scribd can be billed through a phone carrier or other partner isn't documented in the Scribd Help Center"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Cancelling also ends Slideshare: the same subscription covers both (s1); added slideshare.net to domains","Free trials end the moment you cancel, not at the end of the period (s8)","After cancelling the account moves to the free Basic plan and keeps uploads and saved items; listed the features lost (s10 to s12)","Refund: only set cases within 30 days, no partial refunds, request via the virtual assistant, EU and UK 14-day withdrawal (s14 to s18)","Pause: 4 or 12 weeks, unbilled, renewal date moves out, not for App Store signups or free trials (s34 to s38)","Added the Venmo route: disconnecting Scribd, Inc. in Venmo stops charges with no confirmation email (s29 to s33)","Apple and Google need 24 hours' notice before renewal (s21)","Student and educator plans are open to new and former subscribers, not only new ones (s41)","Everand separation confirmed on both cancel pages; added that Apple may list Everand as Scribd and that an Everand Legacy plan bundles Scribd (s42 to s44)","Resolved the notes on pause, data kept and refund conditions; dropped the note on the Premium Terms of Sale since the help pages cover renewal and refunds"]}},"delete_account":{"url":"https://support.scribd.com/hc/en-us/articles/360000894843-Deleting-your-account#h_01HBVYCPRH4GEMX24PD473BHP8","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/scribd","json":"https://stackcut.io/exits/scribd.json","evidence":{"packet_revision":"8ace69751eeae885cc4d2cf7b0ace0bf43be098b94529f2f69887bd7560a5acc","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"scribd--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"scribd--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"scribd--google-play--r3","channel":"google_play","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"scribd--paypal--r4","channel":"paypal","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"seamless_ai","name":"Seamless.AI","category":"marketing_sales","website":"https://seamless.ai","domains":["seamless.ai"],"summary":"Every subscription is an annual contract, even when billed monthly. At least 60 days before renewal, an owner or admin must select Modify My Subscription on the Billing page, complete the form and meet a Customer Success Representative; otherwise it renews for 12 months. All sales are final.","routes":[{"channel":"direct_web","label":"Stop the annual auto-renewal","applies_to":"All Seamless.AI subscriptions: annual contracts with monthly or annual billing","who":"An owner or approved admin of the Seamless.AI organization","method":"form","start_url":"https://login.seamless.ai/settings/billing","steps":[{"do":"At least 60 days before your annual renewal date, sign in, click your account icon at the bottom left, select Settings, then Billing","expect":"Modify My Subscription"},{"do":"Select Modify My Subscription and complete the modification workflow","expect":null},{"do":"Meet with your Customer Success Representative, who processes the removal of the contracted automatic renewal","expect":null}],"confirm_by":null,"effective":"The current annual contract runs to its end; the automatic renewal is removed once the request is processed","notice":"At least 60 days before the annual renewal date; if the subscription isn't modified or cancelled more than 60 days before renewal, the contract renews for another 12 months","refund":"None: all sales are final once you buy a subscription. The Terms say Seamless.AI may give a pro-rata refund of prepaid amounts only if it ends the agreement for a reason other than your misconduct or breach","fees":"None stated, but removing the renewal doesn't shorten the current contract: payment is due in advance at the start of each billing cycle, monthly or annual","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s12","s18","s19","s20"]}],"pay_less":[],"export":[{"data":"Invoices","how":"On the Billing page, click the three-dot menu next to an invoice and select Download","format":null,"limits":null,"source_ids":["s11"]}],"after_cancel":{"access_until":"The end of the current annual contract","data_kept":null,"you_lose":["Your license to use Seamless.AI once the agreement ends","The right to keep Seamless.AI contact data: on termination the Terms require you to securely destroy all Seamless.AI Content and Data"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"After the Modify My Subscription workflow you must meet with your Customer Success Representative before the auto-renewal is removed; Seamless.AI also encourages contacting Support or Customer Success first","tips":["Monthly billing is still an annual contract, paid in advance at the start of each billing cycle: plan around the annual renewal date","Start at least 60 days before renewal: missing the window renews the contract for 12 more months","Only owners and approved admins can open the Billing page","Removing a saved card needs the Seamless Billing Team","Exported Seamless.AI data must be destroyed when the agreement ends, so don't plan on keeping it","Support takes tickets on its Get Support page, or call +1 (740) 494-3900"]},"sources":[{"id":"s1","url":"https://seamless.ai/customers/education/articles/upgrading-or-canceling-your-account","title":"Upgrading or Canceling Seamless Account","publisher":"vendor","quote":"Only Seamless owners and approved Seamless administrators can access the Billing page","supports":"who can cancel"},{"id":"s2","url":"https://seamless.ai/customers/education/articles/upgrading-or-canceling-your-account","title":"Upgrading or Canceling Seamless Account","publisher":"vendor","quote":"At least 60 days prior to your subscription renewal date, an admin and/or owner must submit the appropriate account modification request form","supports":"the 60-day deadline and the form"},{"id":"s3","url":"https://seamless.ai/customers/education/articles/upgrading-or-canceling-your-account","title":"Upgrading or Canceling Seamless Account","publisher":"vendor","quote":"and meet with your Customer Success Representative to process the removal of your account's contracted automatic renewal.","supports":"the required meeting"},{"id":"s4","url":"https://seamless.ai/customers/education/articles/upgrading-or-canceling-your-account","title":"Upgrading or Canceling Seamless Account","publisher":"vendor","quote":"You can access the account modification form any time by logging in to your Seamless account and navigating to the Billing page","supports":"where the form is"},{"id":"s5","url":"https://seamless.ai/customers/education/articles/upgrading-or-canceling-your-account","title":"Upgrading or Canceling Seamless Account","publisher":"vendor","quote":"where you will be prompted to complete the modification workflow.","supports":"the modification workflow"},{"id":"s6","url":"https://seamless.ai/customers/education/articles/upgrading-or-canceling-your-account","title":"Upgrading or Canceling Seamless Account","publisher":"vendor","quote":"Modify My Subscription","supports":"the button name"},{"id":"s7","url":"https://seamless.ai/policies/terms-of-use","title":"Terms of Use","publisher":"vendor","quote":"All subscriptions for the Services are annual with monthly or annual billing cycles.","supports":"every subscription is an annual contract"},{"id":"s8","url":"https://seamless.ai/policies/terms-of-use","title":"Terms of Use","publisher":"vendor","quote":"you must complete the applicable subscription modification in the Seamless.AI platform no later than 60 days prior to the next annual contract renewal date.","supports":"the 60-day notice in the Terms"},{"id":"s9","url":"https://seamless.ai/policies/terms-of-use","title":"Terms of Use","publisher":"vendor","quote":"the annual contract will automatically renew for an additional 12 months.","supports":"what happens if you miss the window"},{"id":"s10","url":"https://seamless.ai/policies/terms-of-use","title":"Terms of Use","publisher":"vendor","quote":"Except as expressly provided in these Terms, all sales are final once you elect to purchase a subscription to the Services.","supports":"no refunds"},{"id":"s11","url":"https://seamless.ai/customers/education/articles/managing-your-billing-and-invoices","title":"Managing Your Billing and Invoices","publisher":"vendor","quote":"Click the three-dot menu next to the invoice.","supports":"downloading invoices"},{"id":"s12","url":"https://seamless.ai/customers/education/articles/managing-your-billing-and-invoices","title":"Managing Your Billing and Invoices","publisher":"vendor","quote":"Click your account icon in the bottom-left corner.","supports":"how to reach Settings and Billing"},{"id":"s13","url":"https://seamless.ai/customers/education/articles/managing-your-billing-and-invoices","title":"Managing Your Billing and Invoices","publisher":"vendor","quote":"To remove an existing card from your account, contact the Seamless Billing Team for assistance.","supports":"removing a card needs the Billing Team"},{"id":"s14","url":"https://seamless.ai/customers/education/articles/upgrading-or-canceling-your-account","title":"Upgrading or Canceling Seamless Account","publisher":"vendor","quote":"Before canceling, we encourage you to contact our Support or Customer Success teams","supports":"the suggestion to talk to Support first"},{"id":"s15","url":"https://seamless.ai/policies/terms-of-use","title":"Terms of Use","publisher":"vendor","quote":"you shall immediately securely destroy any and all Seamless.AI Content and Seamless.AI Data","supports":"data must be destroyed on termination"},{"id":"s16","url":"https://seamless.ai/policies/terms-of-use","title":"Terms of Use","publisher":"vendor","quote":"Upon termination of these Terms for any reason, your license to access or use the Services in any way will terminate","supports":"the license ends on termination"},{"id":"s17","url":"https://seamless.ai/customers/get-support","title":"Get Support","publisher":"vendor","quote":"+1 (740) 494-3900","supports":"the support phone number"},{"id":"s18","url":"https://seamless.ai/policies/terms-of-use","title":"Terms of Use","publisher":"vendor","quote":"if Seamless.AI terminates for a reason other than your misconduct or breach of these Terms","supports":"the only refund case in the Terms"},{"id":"s19","url":"https://seamless.ai/policies/terms-of-use","title":"Terms of Use","publisher":"vendor","quote":"Seamless.AI may provide you with a pro rata refund for any pre-paid amounts","supports":"the pro-rata refund in that case"},{"id":"s20","url":"https://seamless.ai/policies/terms-of-use","title":"Terms of Use","publisher":"vendor","quote":"All subscriptions for the Services are annual with monthly or annual billing cycles. Payment is due in advance at the start of each billing cycle.","supports":"payment in advance for each billing cycle"},{"id":"s21","url":"https://seamless.ai/customers/get-support","title":"Get Support","publisher":"vendor","quote":"Submit a ticket","supports":"support tickets"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Seamless.AI's help pages don't say how you're told the renewal was removed (for example, an email or a change on the Billing page)","Whether Seamless.AI offers a free plan or a cheaper tier isn't confirmed; it would be listed on Seamless.AI's pricing page","How long Seamless.AI keeps your account data after the contract ends isn't stated in its Terms of Use"],"review":{"by":"stackcut-review","on":"2026-10-06","result":"fixed","notes":["Re-checked the route against Seamless.AI's cancel and billing articles and its Terms of Use: who can cancel, the Billing path, Modify My Subscription, the required Customer Success meeting, the 60-day deadline, the 12-month renewal and the refund terms are confirmed","Fees: added the Terms' rule that payment is due in advance at the start of each billing cycle, so removing the renewal doesn't shorten the current contract","Support tip: the support page offers ticket submission and a phone number; it doesn't name a live chat"]}},"page":"https://stackcut.io/cancel/seamless_ai","json":"https://stackcut.io/exits/seamless_ai.json","evidence":{"packet_revision":"526da4e09747316465963c5acf7809462930216cfd4e17dede064565322ec5b0","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"seamless-ai--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"segment","name":"Twilio Segment","category":"marketing_sales","website":"https://segment.com","domains":["segment.com"],"summary":"Change or cancel a Team plan in Settings > Usage & Billing > Plans; monthly plans get a prorated final bill plus MTU overages, and annual prepayments aren't refunded. Gotcha: delete the workspace or cycle write keys, or incoming data keeps adding charges. Contracts run to the Order Form's end.","routes":[{"channel":"direct_web","label":"Team plan: change or cancel","applies_to":"Segment Team plans billed monthly or annually, including the 2-week Team trial","who":"Someone who can open the workspace's Usage & Billing settings (Segment's docs don't name the role)","method":"self_serve","start_url":null,"steps":[{"do":"In your Segment workspace, go to Settings, then Usage & Billing, then Plans","expect":null},{"do":"Change the workspace's plan (the Free plan includes up to 1,000 MTUs) or cancel the Team plan","expect":null},{"do":"Stop data flowing in: delete the workspace, or change the write key for each source and remove the Segment snippets from your code, so new data doesn't create charges","expect":null}],"confirm_by":null,"effective":"Cancelling or downgrading during the 2-week trial costs nothing. A monthly Team plan ends with a final prorated bill for the $120 base plus any MTUs over the 10,000 included","notice":null,"refund":"Segment doesn't refund the prepaid part of an annual bill after the trial ends, and in most cases doesn't offer refunds","fees":"Monthly plans: a final prorated bill for the $120 base fee plus any MTUs used over 10,000","source_ids":["g1","g2","g3","g4","g5","g6","g7","g23","g25"]},{"channel":"direct_web","label":"Delete the workspace","applies_to":"Any Segment workspace you no longer need","who":"Someone with access to the workspace's Workspace Settings (the role needed isn't stated)","method":"self_serve","start_url":null,"steps":[{"do":"Go to your Workspace Settings and open the General Settings tab","expect":"Delete Workspace"},{"do":"Click Delete Workspace","expect":null},{"do":"Change the write key for each source and remove all Segment snippets from your codebase","expect":null},{"do":"To change your mind within the 5 days, open Workspace Settings, select General Settings and click Revoke Workspace Deletion","expect":null}],"confirm_by":null,"effective":"Segment irrevocably deletes the workspace 5 days after you request it; deleted workspaces can't be recovered","notice":null,"refund":null,"fees":null,"source_ids":["g8","g9","g10","g11","g12","g23"]},{"channel":"sales_contract","label":"Business plans and contracts","applies_to":"Business plans and other agreements bought through Twilio sales","who":"The customer, in writing to Twilio","method":"email","start_url":null,"steps":[{"do":"Email written notice of termination to legalnotices@twilio.com at least 30 days before you want the agreement to end; check your Order Form's end date and termination terms, which apply first","expect":null}],"confirm_by":null,"effective":"The Terms allow ending the agreement with 30 days' written notice, but while an Order Form is in effect the agreement doesn't end until that Order Form expires or is terminated under its own terms","notice":"At least 30 days' prior written notice","refund":"Twilio's Terms say fees, once paid, are non-refundable; Segment's FAQ says that in most cases it doesn't offer refunds","fees":"Payment obligations are non-cancelable under the Twilio Terms of Service","source_ids":["g13","g14","g15","g16","g6","g26","g27"]}],"pay_less":[{"type":"free_plan","what":"The Free plan includes up to 1,000 MTUs at no cost; going over once in 6 months locks the account, though data still flows","evidence":"documented","source_ids":["g7","g17"]},{"type":"student_or_nonprofit","what":"Nonprofits can get a $120-a-month discount on the monthly Team plan, redeemable at any time; contact Segment's support team with proof of non-profit status","evidence":"documented","source_ids":["g18","g19","g30"]}],"export":[],"after_cancel":{"access_until":"A deleted workspace is removed 5 days after the deletion request","data_kept":"When you explicitly terminate your Segment contract, Segment unrecoverably deletes your data within 30 days. If you drop from a paid plan to Free, Unify data is kept for at most 90 days, and an inactive Free workspace is deleted after 30 days of inactivity","you_lose":["The workspace and its sources: deleted sources and workspaces can't be recovered"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Deleting your user account doesn't cancel the subscription: the workspace holds the subscription and isn't deleted","Keep data from flowing after you cancel (delete the workspace or cycle write keys), or it can create further charges","Cancelling or downgrading during the 2-week Team trial costs nothing","A Team trial with payment details added continues automatically at the regular rate when the trial ends","A nonprofit discount ends with the promotion: the bill then returns to the normal rate"]},"sources":[{"id":"g1","url":"https://www.twilio.com/docs/segment/guides/usage-and-billing/billing","title":"Billing and Account FAQs","publisher":"vendor","quote":"If you already have a Segment workspace, you can change which plan your workspace is on by navigating to Settings > Usage & Billing > Plans.","supports":"where plans are changed"},{"id":"g2","url":"https://www.twilio.com/docs/segment/guides/usage-and-billing/billing","title":"Billing and Account FAQs","publisher":"vendor","quote":"If you cancel or downgrade your plan during the 2-week trial period, you don't incur any charges.","supports":"cancelling during the trial is free"},{"id":"g3","url":"https://www.twilio.com/docs/segment/guides/usage-and-billing/billing","title":"Billing and Account FAQs","publisher":"vendor","quote":"you'll receive a final bill for the prorated amount for the $120 base + a charge for any MTUs you've used over the allotted 10,000","supports":"the final bill for a monthly Team plan"},{"id":"g4","url":"https://www.twilio.com/docs/segment/guides/usage-and-billing/billing","title":"Billing and Account FAQs","publisher":"vendor","quote":"Segment doesn't issue refunds for the pre-paid portion of your annual bill after your trial ends.","supports":"no refunds on annual plans"},{"id":"g5","url":"https://www.twilio.com/docs/segment/guides/usage-and-billing/billing","title":"Billing and Account FAQs","publisher":"vendor","quote":"You should fully delete your workspace or cycle your write keys to stop all data flow into Segment to avoid future charges.","supports":"what stops further charges"},{"id":"g6","url":"https://www.twilio.com/docs/segment/guides/usage-and-billing/billing","title":"Billing and Account FAQs","publisher":"vendor","quote":"In most cases Segment doesn't offer refunds","supports":"the general refund policy"},{"id":"g7","url":"https://www.twilio.com/docs/segment/guides/usage-and-billing/billing","title":"Billing and Account FAQs","publisher":"vendor","quote":"The Free plan includes up to 1,000 MTUs at no cost.","supports":"the Free plan"},{"id":"g8","url":"https://www.twilio.com/docs/segment/guides/usage-and-billing/account-management","title":"Account Management","publisher":"vendor","quote":"To delete your workspace, go to your Workspace Settings","supports":"where workspace deletion starts"},{"id":"g9","url":"https://www.twilio.com/docs/segment/guides/usage-and-billing/account-management","title":"Account Management","publisher":"vendor","quote":"click the General Settings tab, then click Delete Workspace.","supports":"the delete steps"},{"id":"g10","url":"https://www.twilio.com/docs/segment/guides/usage-and-billing/account-management","title":"Account Management","publisher":"vendor","quote":"Segment will irrevocably delete your workspace 5 days after you initiate your deletion request.","supports":"when the workspace is deleted"},{"id":"g11","url":"https://www.twilio.com/docs/segment/guides/usage-and-billing/account-management","title":"Account Management","publisher":"vendor","quote":"If you want to revoke the workspace deletion request during the 5 days after you initiated your request","supports":"deletion can be revoked within 5 days (Revoke Workspace Deletion)"},{"id":"g12","url":"https://www.twilio.com/docs/segment/guides/usage-and-billing/account-management","title":"Account Management","publisher":"vendor","quote":"Deleted sources and workspaces cannot be recovered.","supports":"deletion is permanent"},{"id":"g13","url":"https://www.twilio.com/en-us/legal/tos","title":"Twilio Terms of Service (segment.com/legal/terms leads here)","publisher":"vendor","quote":"Either party may terminate this Agreement for convenience by providing the other party with at least thirty (30) days prior written notice","supports":"the 30-day written notice"},{"id":"g14","url":"https://www.twilio.com/en-us/legal/tos","title":"Twilio Terms of Service","publisher":"vendor","quote":"Notices to Twilio will be provided via email to legalnotices@twilio.com.","supports":"how notice must be sent"},{"id":"g15","url":"https://www.twilio.com/en-us/legal/tos","title":"Twilio Terms of Service","publisher":"vendor","quote":"Except as otherwise expressly set forth herein, payment obligations are non-cancelable and fees, Taxes, and Communications Surcharges","supports":"payment obligations continue"},{"id":"g16","url":"https://www.twilio.com/en-us/pricing/customer-data","title":"Twilio Segment pricing","publisher":"vendor","quote":"Contact sales for a custom quote","supports":"contract plans are bought through sales"},{"id":"g17","url":"https://www.twilio.com/docs/segment/guides/usage-and-billing/billing","title":"Billing and Account FAQs","publisher":"vendor","quote":"If you exceed the 1,000 MTU limit once in a 6-month period, Segment locks your account but data is still able to flow through Segment.","supports":"what happens when a Free workspace goes over"},{"id":"g18","url":"https://www.twilio.com/docs/segment/guides/usage-and-billing/discounts-for-startups-npos","title":"Discounts or Coupons","publisher":"vendor","quote":"$120 per month discount on our monthly Team plan","supports":"the nonprofit discount"},{"id":"g19","url":"https://www.twilio.com/docs/segment/guides/usage-and-billing/discounts-for-startups-npos","title":"Discounts or Coupons","publisher":"vendor","quote":"The non-profit discount can be redeemed at any time, regardless if you're a new customer or have been with Segment for years.","supports":"when the nonprofit discount can be redeemed"},{"id":"g20","url":"https://www.twilio.com/docs/segment/guides/usage-and-billing/discounts-for-startups-npos","title":"Discounts or Coupons","publisher":"vendor","quote":"When your promotion expires, your bill returns to the normal, non-discounted rate.","supports":"discounts end when the promotion expires"},{"id":"g21","url":"https://www.twilio.com/docs/segment/guides/usage-and-billing/account-management","title":"Account Management","publisher":"vendor","quote":"The workspace is where the subscription is managed, and it will not be deleted.","supports":"deleting a user account doesn't cancel the subscription"},{"id":"g22","url":"https://www.twilio.com/docs/segment/privacy/data-retention-policy","title":"Data Retention and Deletion Policy","publisher":"vendor","quote":"Customers that have explicitly terminated their Segment contract will have their data unrecoverably deleted within 30 days of contract termination.","supports":"how long data is kept after terminating"},{"id":"g23","url":"https://www.twilio.com/docs/segment/guides/usage-and-billing/account-management","title":"Account Management","publisher":"vendor","quote":"You should also change your write keys for each source and remove all Segment snippets from your codebase.","supports":"stopping data flow when deleting"},{"id":"g24","url":"https://www.twilio.com/docs/segment/guides/usage-and-billing/billing","title":"Billing and Account FAQs","publisher":"vendor","quote":"If you added your payment information, your subscription automatically continues at the regular rate after the trial period expires.","supports":"the trial converts to paid"},{"id":"g25","url":"https://www.twilio.com/docs/segment/guides/usage-and-billing/billing","title":"Billing and Account FAQs","publisher":"vendor","quote":"If you cancel your plan or downgrade to a free account before the end of your official billing period on the monthly Team plan","supports":"cancelling or downgrading a monthly Team plan"},{"id":"g26","url":"https://www.twilio.com/en-us/legal/tos","title":"Twilio Terms of Service","publisher":"vendor","quote":"if there are any Order Form(s) in effect, this Agreement will not terminate until all such Order Form(s) have expired or have been terminated","supports":"Order Forms run to their own end"},{"id":"g27","url":"https://www.twilio.com/en-us/legal/tos","title":"Twilio Terms of Service","publisher":"vendor","quote":"once paid, are non-refundable","supports":"fees once paid aren't refunded"},{"id":"g28","url":"https://www.twilio.com/docs/segment/privacy/data-retention-policy","title":"Data Retention and Deletion Policy","publisher":"vendor","quote":"Segment will enforce a maximum data retention period of 90 days for Unify data","supports":"retention after downgrading to Free"},{"id":"g29","url":"https://www.twilio.com/docs/segment/privacy/data-retention-policy","title":"Data Retention and Deletion Policy","publisher":"vendor","quote":"Segment unrecoverably deletes the workspace after 30 days of inactivity","supports":"inactive Free workspaces are deleted"},{"id":"g30","url":"https://www.twilio.com/docs/segment/guides/usage-and-billing/discounts-for-startups-npos","title":"Discounts or Coupons","publisher":"vendor","quote":"with proof of your non-profit status for more details","supports":"applying for the nonprofit discount"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Which workspace role can change plans or delete a workspace isn't stated on Segment's billing pages","Segment's docs don't describe a confirmation email or screen after cancelling or deleting","The renewal and notice terms in individual Business order forms aren't public; the Twilio Terms of Service give the general 30-day notice","A way to export workspace data before deleting it isn't described on Segment's billing pages"],"review":{"by":"stackcut-review","on":"2026-10-06","result":"fixed","notes":["Re-read Segment's billing FAQ, account management, discount and data retention pages and the Twilio Terms of Service (segment.com/legal/terms redirects there); Team plan, workspace deletion and refund facts confirmed","Contract route: the Terms say an agreement with an Order Form in effect doesn't end until that Order Form expires or is terminated under its own terms; the 30-day notice alone doesn't end it","Contract refund: fees, once paid, are non-refundable under the Terms","Workspace deletion: also change each source's write key and remove Segment snippets","Data kept: added the 90-day Unify limit after dropping to Free and the 30-day deletion of inactive Free workspaces","Tip added: a Team trial with payment details continues at the regular rate when it ends","Summary: contracts run to the Order Form's end rather than ending on 30 days' notice"]}},"page":"https://stackcut.io/cancel/segment","json":"https://stackcut.io/exits/segment.json","evidence":{"packet_revision":"67a73d101c4c5a061d178ab86db92a323236117b2578b5a47aadf2e1c8137ab0","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"segment--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"segment--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"segment--sales-contract--r3","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"sejda","name":"Sejda","category":"productivity","website":"https://www.sejda.com","domains":["sejda.com"],"summary":"Click Stop auto-renewal next to your subscription at sejda.com/account, or email hi@sejda.com; it ends at the end of the billing cycle. FastSpring, Sejda's reseller, bills you, and its order email also links to a cancel page. No refunds unless the law requires (EU: 14 days). Week Passes never renew.","routes":[{"channel":"direct_web","label":"Stop auto-renewal in your account","applies_to":"Sejda Web Monthly and Desktop+Web Annual subscriptions","who":"The account holder, signed in","method":"self_serve","start_url":"https://www.sejda.com/account","steps":[{"do":"Sign in and open your account page at sejda.com/account","expect":"Stop auto-renewal"},{"do":"Click Stop auto-renewal next to your subscription","expect":null}],"confirm_by":null,"effective":"The subscription no longer auto-renews and ends at the end of the current billing cycle","notice":"Monthly and Annual plans renew at the end of each term and charge you for the next term unless auto-renewal is stopped first","refund":"No credits or refunds when you cancel; refunds are issued only where the law requires, for example EU residents can cancel within 14 days of signing up, upgrading or renewing. A refund takes 5-10 business days to appear","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9"]},{"channel":"direct_web","label":"By email","applies_to":"Sejda Web Monthly and Desktop+Web Annual subscriptions","who":"The account holder","method":"email","start_url":null,"steps":[{"do":"Email hi@sejda.com and ask to cancel the recurring subscription","expect":null}],"confirm_by":null,"effective":"The subscription ends at the end of the current billing cycle","notice":"Cancel before the term ends, or you are charged for the next term","refund":"Refunds only where the law requires, for example EU residents within 14 days of signing up, upgrading or renewing","fees":null,"source_ids":["s4","s6","s7","s9","s10"]},{"channel":"reseller_or_partner","label":"Billed through FastSpring","applies_to":"All Sejda paid plans: FastSpring is Sejda's authorized reseller and merchant of record, and the seller on your invoice","who":"The buyer who received the FastSpring receipt email","method":"self_serve","start_url":null,"steps":[{"do":"Open your receipt or subscription activation email and click the link to Manage Your Orders","expect":"instructions to access your Account Management page"},{"do":"On your Account Management page, click the Subscriptions tab and use the Manage options to cancel the subscription","expect":null}],"confirm_by":null,"effective":"The subscription cancels and deactivates at your next scheduled payment date","notice":null,"refund":"Refunds only where the law requires, for example EU residents within 14 days of signing up, upgrading or renewing","fees":null,"source_ids":["s7","s11","s12","s13","s14","s15"]}],"pay_less":[{"type":"downgrade","what":"For occasional use, buy a Week Pass instead: a one-time charge for 7 days that doesn't auto-renew and drops to free afterwards","evidence":"documented","source_ids":["s16"]},{"type":"free_plan","what":"Use Sejda free (Desktop+Web Free) with page and hourly limits; the free Sejda Desktop allows 3 tasks per day on documents up to 50MB and 200 pages","evidence":"documented","source_ids":["s17","s18","s19"]},{"type":"annual_billing","what":"Desktop+Web Annual saves 30% over monthly","evidence":"documented","source_ids":["s20"]},{"type":"discount_program","what":"Teams get a volume discount starting from 2 members","evidence":"documented","source_ids":["s21"]}],"export":[],"after_cancel":{"access_until":"The end of the current billing cycle","data_kept":"Sejda Web permanently deletes uploaded files and processed output after upload or processing, so no documents are stored. Account information is kept while the account is active and for a reasonable period afterwards, in case you reactivate","you_lose":["Paid features for Sejda Web and Sejda Desktop when the billing cycle ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["A Week Pass is a one-time charge: it doesn't renew and drops to free after 7 days, so there is nothing to cancel","Cancelling a subscription means clicking Stop auto-renewal; it stays active until the end of the billing cycle","You can stop auto-renewal right after subscribing and pay for just the current cycle","Charges and invoices come from FastSpring, Sejda's reseller and merchant of record; FastSpring's order email links to its own cancel page","EU residents can cancel within 14 days of signing up, upgrading or renewing for a legally required refund","Sejda Desktop processes files on your computer, and Sejda Web deletes files after processing, so there is nothing to download from Sejda before cancelling"]},"sources":[{"id":"s1","url":"https://www.sejda.com/pricing","title":"Sejda pricing","publisher":"vendor","quote":"To cancel a recurring subscription just click 'Stop auto-renewal' from your account page.","supports":"the cancel button"},{"id":"s2","url":"https://www.sejda.com/help","title":"Sejda Help","publisher":"vendor","quote":"You can cancel your subscription from your account page by clicking on \"Stop auto-renewal\" next to your subscription","supports":"where the button is"},{"id":"s3","url":"https://www.sejda.com/terms","title":"Sejda Terms of Service","publisher":"vendor","quote":"unless you cancel your subscription through your account at sejda.com/account","supports":"the account page URL"},{"id":"s4","url":"https://www.sejda.com/pricing","title":"Sejda pricing","publisher":"vendor","quote":"You can cancel auto-renewal of your subscription at any time. The subscription will no longer auto-renew and it will cancel at the end of the current billing cycle.","supports":"when cancelling takes effect"},{"id":"s5","url":"https://www.sejda.com/terms","title":"Sejda Terms of Service","publisher":"vendor","quote":"If you cancel, your subscription will terminate at the end of then-current billing cycle, but you will not be entitled to any credits or refunds","supports":"no credits or refunds on cancelling"},{"id":"s6","url":"https://www.sejda.com/terms","title":"Sejda Terms of Service","publisher":"vendor","quote":"Refunds are only issued if required by law.","supports":"refunds only where the law requires"},{"id":"s7","url":"https://www.sejda.com/terms","title":"Sejda Terms of Service","publisher":"vendor","quote":"users living in the European Union have the right to cancel their paid account subscriptions within 14 days of signing up for, upgrading to, or renewing a paid account.","supports":"the EU 14-day right"},{"id":"s8","url":"https://www.sejda.com/help","title":"Sejda Help","publisher":"vendor","quote":"It can take anywhere from 5-10 business days for a refund to show up on your bank account.","supports":"how long a refund takes"},{"id":"s9","url":"https://www.sejda.com/pricing","title":"Sejda pricing","publisher":"vendor","quote":"Subscriptions auto-renew at the end of each term and you will be charged for the subsequent term.","supports":"automatic renewal"},{"id":"s10","url":"https://www.sejda.com/pricing","title":"Sejda pricing","publisher":"vendor","quote":"You can also email hi@sejda.com.","supports":"cancelling by email"},{"id":"s11","url":"https://www.sejda.com/terms","title":"Sejda Terms of Service","publisher":"vendor","quote":"We don't sell directly, we sell though FastSpring, our online authorized reseller & merchant of record.","supports":"FastSpring bills Sejda customers"},{"id":"s12","url":"https://www.sejda.com/terms","title":"Sejda Terms of Service","publisher":"vendor","quote":"FastSpring is the seller on your invoice for billing and tax purposes.","supports":"FastSpring is the seller on the invoice"},{"id":"s13","url":"https://fastspring.com/consumer-support/edit-billing-or-cancel-subscription/","title":"Edit Billing or Cancel Subscription","publisher":"platform","quote":"In your receipt or subscription activation notification email, click the link to Manage Your Orders.","supports":"where the FastSpring flow starts"},{"id":"s14","url":"https://fastspring.com/consumer-support/edit-billing-or-cancel-subscription/","title":"Edit Billing or Cancel Subscription","publisher":"platform","quote":"On your Account Management page, click the Subscriptions tab and use the Manage options to update payment method or cancel a subscription.","supports":"the FastSpring cancel step"},{"id":"s15","url":"https://fastspring.com/consumer-support/edit-billing-or-cancel-subscription/","title":"Edit Billing or Cancel Subscription","publisher":"platform","quote":"If you cancel your auto-renewal plan, your subscription will cancel and deactivate at your next scheduled payment date.","supports":"when a FastSpring cancellation takes effect"},{"id":"s16","url":"https://www.sejda.com/pricing","title":"Sejda pricing","publisher":"vendor","quote":"The Week Pass plan is a one-time charge, not a recurring subscription. It does not automatically renew and downgrades to free after 7 days.","supports":"the Week Pass doesn't renew"},{"id":"s17","url":"https://www.sejda.com/pricing","title":"Sejda pricing","publisher":"vendor","quote":"Page and hourly limits","supports":"the free plan's limits"},{"id":"s18","url":"https://www.sejda.com/desktop","title":"Sejda Desktop","publisher":"vendor","quote":"3 tasks per day","supports":"the free Desktop daily limit"},{"id":"s19","url":"https://www.sejda.com/desktop","title":"Sejda Desktop","publisher":"vendor","quote":"50MB and 200 pages","supports":"the free Desktop document limit"},{"id":"s20","url":"https://www.sejda.com/pricing","title":"Sejda pricing","publisher":"vendor","quote":"Save 30% over monthly","supports":"the annual saving"},{"id":"s21","url":"https://www.sejda.com/pricing","title":"Sejda pricing","publisher":"vendor","quote":"Volume discount starting from just 2 members","supports":"team volume discounts"},{"id":"s22","url":"https://www.sejda.com/pricing","title":"Sejda pricing","publisher":"vendor","quote":"Simply cancel auto-renewal immediately after signing up and you'll only be charged for the current billing cycle.","supports":"paying for a single cycle"},{"id":"s23","url":"https://www.sejda.com/privacy","title":"Sejda Privacy Policy","publisher":"vendor","quote":"All user-uploaded files as well as the processed output files will be permanently deleted after upload or processing respectively.","supports":"Sejda Web doesn't keep documents"},{"id":"s24","url":"https://www.sejda.com/privacy","title":"Sejda Privacy Policy","publisher":"vendor","quote":"We retain your account information for as long as your account is active and a reasonable period thereafter in case you decide to re-activate the Services.","supports":"how long account data is kept"},{"id":"s25","url":"https://www.sejda.com/help","title":"Sejda Help","publisher":"vendor","quote":"If you've placed an order through FastSpring, our online authorized reseller & merchant of record, you can send your data erasure request to privacy@fastspring.com.","supports":"erasing order data held by FastSpring"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["What confirms that auto-renewal was stopped (email or on-screen status) is not stated","How to delete a Sejda account is not documented","Whether Sejda Desktop reverts to the free version when a subscription ends is not stated (only the Week Pass is documented to drop to free)","Removing team members or seats is not documented"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-read the pricing FAQ and FastSpring's cancel page; the help, Terms, privacy and Desktop quotes match their pages word for word: Stop auto-renewal, end-of-cycle timing, no refunds except where the law requires, and FastSpring billing are confirmed","Email route: removed 'from your account's address', which Sejda's pages don't say"]}},"page":"https://stackcut.io/cancel/sejda","json":"https://stackcut.io/exits/sejda.json","evidence":{"packet_revision":"77ee53ed742c1386ee2655723e0afad4f866e8f2d5dddb0a2ccc169100ec3525","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"sejda--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"sejda--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"sejda--reseller-or-partner--r3","channel":"reseller_or_partner","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"semaphore","name":"Semaphore","category":"developer_tools","website":"https://semaphore.io","domains":["semaphore.io","docs.semaphore.io"],"summary":"Usage-billed CI: charges come from running jobs and add-ons. To stop everything, the organization owner removes all projects, then deletes the organization; it cannot be undone. To close the whole account, email support@semaphore.io with your email and username. Fees paid or payable are not reimbursed.","routes":[{"channel":"direct_web","label":"Delete the organization (owner)","applies_to":"The whole organization, including its projects, on Semaphore Cloud","who":"Only the Owner of an organization can delete it","method":"self_serve","start_url":null,"steps":[{"do":"Remove all projects from the organization first","expect":null},{"do":"Open the Organization Settings menu and press Settings","expect":null},{"do":"Press Delete Organization at the bottom of the page","expect":null},{"do":"Type \"delete\" to confirm, then press the Delete Organization button","expect":null}],"confirm_by":"Not stated on the docs page","effective":"Not stated as a time; deleted organizations cannot be restored, and there is no undo","notice":null,"refund":"Fees paid or payable are not reimbursed, per the terms","fees":"Obligations that accrued before the effective date of termination survive, per the terms","source_ids":["s1","s2","s3","s4","s5","s6","s7","s28","s8","s22","s23","s14","s15","s29","s30","s16","s17","s24","s25","s26"]},{"channel":"direct_web","label":"Terminate the whole account by email","applies_to":"The whole Semaphore account, not a single organization","who":"The account holder; the email must include your email address and account username","method":"email","start_url":null,"steps":[{"do":"Email support@semaphore.io, including your email address and account username, asking to terminate your registration and account","expect":null}],"confirm_by":"Not stated in the terms","effective":"Not stated for the email request; the terms let you stop using the Services at any time, with or without cause","notice":null,"refund":"Fees paid or payable are not reimbursed, per the terms","fees":"Obligations that accrued before the effective date of termination survive, per the terms","source_ids":["s20","s27","s21","s22","s23"]},{"channel":"direct_web","label":"Turn off add-ons","applies_to":"Support and Success add-ons, which are only available on the new plan","who":"Not stated in the docs","method":"self_serve","start_url":null,"steps":[{"do":"Open your organization menu","expect":null},{"do":"Select Plans & Billing, then select Add-ons in the left-side menu","expect":null},{"do":"Tick the Disabled option and click Save","expect":null}],"confirm_by":"Not stated on the docs page","effective":"Not stated as a time. The docs say you cannot select another add-on in the same column for 24 hours","notice":null,"refund":null,"fees":null,"source_ids":["s9","s10","s11","s12","s13"]}],"pay_less":[{"type":"free_plan","what":"$15 of free credits each month","evidence":"documented","source_ids":["s18"]},{"type":"annual_billing","what":"Discounted pricing for annual billing; the pricing page points to support for the details","evidence":"documented","source_ids":["s19"]}],"export":[],"after_cancel":{"access_until":"Not stated for organization deletion. The terms let you stop using the Services at any time","data_kept":"No retention period is stated. The terms say Semaphore has no obligation to keep account content after termination or 6 months of inactivity, and no obligation to retain customer data other than registration data","you_lose":["All projects in the organization, which must be removed before the organization can be deleted","A deleted organization cannot be restored","Fees paid or payable are not reimbursed, per the terms"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Billing is per organization: delete or stop using each organization you pay for","Remove all projects before deleting an organization, because deletion requires it","Only running time is billed, so machine charges stop when no jobs run; spending data may take up to 24 hours to update","Check Add-ons under Plans & Billing and disable any you do not need","On a legacy plan, switching to the new plan cannot be undone, and spending until the switch is charged immediately","Type support@semaphore.io yourself: the mail link on the terms page points to a different address"]},"sources":[{"id":"s1","url":"https://docs.semaphore.io/using-semaphore/organizations","title":"Organizations","publisher":"vendor","quote":"Before you can delete an organization, you must remove all it projects.","supports":"projects must be removed before the organization can be deleted"},{"id":"s2","url":"https://docs.semaphore.io/using-semaphore/organizations","title":"Organizations","publisher":"vendor","quote":"Open the Organization Settings menu","supports":"where deletion starts"},{"id":"s3","url":"https://docs.semaphore.io/using-semaphore/organizations","title":"Organizations","publisher":"vendor","quote":"Press on Settings","supports":"the Settings step"},{"id":"s4","url":"https://docs.semaphore.io/using-semaphore/organizations","title":"Organizations","publisher":"vendor","quote":"Press on Delete Organization","supports":"the Delete Organization option"},{"id":"s5","url":"https://docs.semaphore.io/using-semaphore/organizations","title":"Organizations","publisher":"vendor","quote":"Type \"delete\" to confirm","supports":"the confirmation text"},{"id":"s6","url":"https://docs.semaphore.io/using-semaphore/organizations","title":"Organizations","publisher":"vendor","quote":"Press the Delete Organization button","supports":"the final button"},{"id":"s7","url":"https://docs.semaphore.io/using-semaphore/organizations","title":"Organizations","publisher":"vendor","quote":"Deleted organizations cannot be restored.","supports":"deletion is permanent"},{"id":"s8","url":"https://docs.semaphore.io/using-semaphore/organizations","title":"Organizations","publisher":"vendor","quote":"Only the Owner of an organization can delete it.","supports":"who can delete an organization"},{"id":"s9","url":"https://docs.semaphore.io/using-semaphore/billing","title":"Plans and Billing","publisher":"vendor","quote":"Open your organization menu.","supports":"where add-ons are turned off"},{"id":"s10","url":"https://docs.semaphore.io/using-semaphore/billing","title":"Plans and Billing","publisher":"vendor","quote":"Select Plans & Billing.","supports":"the Plans & Billing page"},{"id":"s11","url":"https://docs.semaphore.io/using-semaphore/billing","title":"Plans and Billing","publisher":"vendor","quote":"In the left-side menu, select Add-ons.","supports":"the Add-ons page"},{"id":"s12","url":"https://docs.semaphore.io/using-semaphore/billing","title":"Plans and Billing","publisher":"vendor","quote":"Tick the Disabled option and click Save.","supports":"how to disable an add-on"},{"id":"s13","url":"https://docs.semaphore.io/using-semaphore/billing","title":"Plans and Billing","publisher":"vendor","quote":"You won't be able to select another add-on in the same column for 24 hours.","supports":"the 24-hour lock after disabling"},{"id":"s14","url":"https://docs.semaphore.io/using-semaphore/billing","title":"Plans and Billing","publisher":"vendor","quote":"Semaphore charges you based on the machine type used and the amount of time spent running.","supports":"how usage is billed"},{"id":"s15","url":"https://docs.semaphore.io/using-semaphore/billing","title":"Plans and Billing","publisher":"vendor","quote":"Please note that spending data may take up to 24 hours to update.","supports":"spending can lag by up to 24 hours"},{"id":"s16","url":"https://docs.semaphore.io/using-semaphore/billing","title":"Plans and Billing","publisher":"vendor","quote":"This action cannot be undone.","supports":"switching from a legacy plan is irreversible"},{"id":"s17","url":"https://docs.semaphore.io/using-semaphore/billing","title":"Plans and Billing","publisher":"vendor","quote":"You will be charged immediately for any spending until the time of the switch.","supports":"spending up to a legacy plan switch is charged at once"},{"id":"s18","url":"https://semaphore.io/pricing","title":"Semaphore pricing","publisher":"vendor","quote":"Get $15 free credits per month","supports":"the monthly free credit"},{"id":"s19","url":"https://semaphore.io/pricing","title":"Semaphore pricing","publisher":"vendor","quote":"Discounted pricing is available for annual billing.","supports":"annual billing discounts"},{"id":"s20","url":"https://semaphore.io/terms-of-service","title":"Semaphore terms of service","publisher":"vendor","quote":"Customer may terminate its registration and account at any time by sending an email to support@semaphore.io","supports":"account termination by email, and the address"},{"id":"s21","url":"https://semaphore.io/terms-of-service","title":"Semaphore terms of service","publisher":"vendor","quote":"Customer may stop accessing and using the Site and Services, at any time, with or without cause","supports":"the customer may stop using the Services at any time"},{"id":"s22","url":"https://semaphore.io/terms-of-service","title":"Semaphore terms of service","publisher":"vendor","quote":"it will not be entitled to reimbursement of any fees paid (or payable) under the Primary Agreement","supports":"no reimbursement of fees"},{"id":"s23","url":"https://semaphore.io/terms-of-service","title":"Semaphore terms of service","publisher":"vendor","quote":"all obligations that accrued prior to the effective date of termination","supports":"obligations accrued before termination survive"},{"id":"s24","url":"https://semaphore.io/terms-of-service","title":"Semaphore terms of service","publisher":"vendor","quote":"After termination or any continuous 6-month period of inactivity","supports":"when account content may be removed"},{"id":"s25","url":"https://semaphore.io/terms-of-service","title":"Semaphore terms of service","publisher":"vendor","quote":"Semaphore has no obligation to maintain any content in Customer's account","supports":"no duty to keep account content after termination or inactivity"},{"id":"s26","url":"https://semaphore.io/terms-of-service","title":"Semaphore terms of service","publisher":"vendor","quote":"Other than registration data, Semaphore has no obligation to backup, retain or deliver any Customer Data.","supports":"no duty to back up or retain customer data, except registration data"},{"id":"s27","url":"https://semaphore.io/terms-of-service","title":"Semaphore terms of service","publisher":"vendor","quote":"that includes Customer's electronic mail address and account username.","supports":"what the termination email must include"},{"id":"s28","url":"https://docs.semaphore.io/using-semaphore/organizations","title":"Organizations","publisher":"vendor","quote":"There is no undo for this operation.","supports":"organization deletion is permanent"},{"id":"s29","url":"https://docs.semaphore.io/using-semaphore/billing","title":"Plans and Billing","publisher":"vendor","quote":"Only running time is billed","supports":"machine charges accrue only while jobs run"},{"id":"s30","url":"https://docs.semaphore.io/using-semaphore/billing","title":"Plans and Billing","publisher":"vendor","quote":"Every organization on Semaphore Cloud is tied to a billing plan.","supports":"billing is per organization"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Whether deleting an organization or disabling add-ons stops every charge, including storage and egress, is not stated in Semaphore's docs","How the final usage bill is issued after an organization is deleted or an account is terminated is not stated","The steps for removing a payment method or downloading invoices are not in the docs","Who can disable add-ons or manage billing is not stated; only organization deletion is limited to the Owner","How to end an annual plan early is not documented; the pricing page points to support for annual billing details","Whether a legacy plan can be ended without switching to the new plan is not stated","Export of build logs, artifacts or project data before deleting is not documented; the terms say Semaphore has no obligation to back up or retain customer data"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Named the termination address shown in the terms, support@semaphore.io, and added a tip that the page's mail link points elsewhere","Added that organization deletion has no undo and that only running time is billed","Limited the add-ons route to the new plan, where add-ons exist","No marketplace, app store or contract channel is documented in Semaphore's docs, pricing page or terms"]}},"page":"https://stackcut.io/cancel/semaphore","json":"https://stackcut.io/exits/semaphore.json","evidence":{"packet_revision":"c43a4f64758e514c07ad1ee7040428ec8b4e08e83cac78e1b1542c1104b4ec82","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"semaphore--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"semaphore--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"semaphore--direct-web--r3","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"semgrep","name":"Semgrep","category":"developer_tools","website":"https://semgrep.dev","domains":["semgrep.dev"],"summary":"No self-serve cancel is documented: email billing@semgrep.com to modify or cancel a plan. Card-paid Team plans are charged monthly; invoice and purchase-order plans go through billing, Enterprise contracts through Semgrep Sales. Export findings as CSV first. The Free Edition allows at most 10 contributors.","routes":[{"channel":"direct_web","label":"Team plan paid by card","applies_to":"Team plans paid by credit card in Semgrep AppSec Platform (charged monthly through Stripe)","who":"Whoever manages the organization's plan, by emailing Semgrep billing (the billing page doesn't say who may ask)","method":"email","start_url":"https://docs.semgrep.dev/usage-and-billing/plan-changes-and-payments.md","steps":[{"do":"Export any findings you want to keep (see Export) before you ask to cancel","expect":null},{"do":"Email billing@semgrep.com and ask to cancel (or change) your plan","expect":null}],"confirm_by":"A written reply from Semgrep billing; the billing page doesn't describe another confirmation","effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s1","s2","s11"]},{"channel":"sales_contract","label":"Enterprise, invoice or purchase order","applies_to":"Enterprise plans on an agreed billing cycle or annual contract, and plans paid by purchase order or invoice","who":"The customer contact for the contract, through Semgrep billing, Semgrep Sales or the Semgrep Account Executive","method":"contact_sales","start_url":null,"steps":[{"do":"For a purchase-order or invoice plan, email Semgrep billing at billing@semgrep.com","expect":null},{"do":"For an Enterprise plan, email Semgrep Sales at sales@semgrep.com (or your Semgrep Account Executive) about billing-cycle and contract changes","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":"No termination fee is published. Under an annual contract, contributors beyond the licences bought are charged from the month after the overage","source_ids":["s3","s4","s5","s12","s13"]}],"pay_less":[{"type":"free_plan","what":"Free Edition: scans up to 10 repositories and allows a maximum of 10 contributors","evidence":"documented","source_ids":["s6","s7","s8"]},{"type":"discount_program","what":"Discounted startup pricing for small teams; apply through the form linked from Semgrep's usage and billing page","evidence":"documented","source_ids":["s10","s18"]}],"export":[{"data":"Findings (Code, Supply Chain and Secrets), with rule, severity, status, repository and triage details","how":"Open the product's findings page in Semgrep AppSec Platform and click the download icon near the Group & Sort filters; use the API for more","format":"CSV","limits":"Up to the 10,000 most recent findings; the export ignores page filters. Use the API for more","source_ids":["s14","s15","s16"]}],"after_cancel":{"access_until":null,"data_kept":"Not stated for scan data. The privacy policy says no purpose in it requires keeping personal information longer than 2 years","you_lose":[]},"agent_notes":{"sign_in_needed":false,"phone_or_chat_only":false,"retention_step":null,"tips":["No in-app cancel button is documented: Settings > Billing is for buying products, while cancelling goes through billing@semgrep.com","Enterprise and annual-contract customers deal with Semgrep Sales or their Account Executive, not the app","Organizations on a free license may be started on a free Teams trial automatically","Ask Semgrep billing to confirm the cancellation and its end date in writing"]},"sources":[{"id":"s1","url":"https://docs.semgrep.dev/usage-and-billing/plan-changes-and-payments.md","title":"Upgrade your Semgrep subscription plan","publisher":"vendor","quote":"To modify or cancel your plan, contact","supports":"cancelling a plan goes through Semgrep billing, with no self-serve steps"},{"id":"s2","url":"https://docs.semgrep.dev/usage-and-billing/plan-changes-and-payments.md","title":"Upgrade your Semgrep subscription plan","publisher":"vendor","quote":"mailto:billing@semgrep.com","supports":"the Semgrep billing email address"},{"id":"s3","url":"https://docs.semgrep.dev/usage-and-billing/plan-changes-and-payments.md","title":"Upgrade your Semgrep subscription plan","publisher":"vendor","quote":"If you would like to pay through a purchase order or invoice, contact","supports":"purchase-order and invoice plans go through Semgrep billing"},{"id":"s4","url":"https://docs.semgrep.dev/usage-and-billing/plan-changes-and-payments.md","title":"Upgrade your Semgrep subscription plan","publisher":"vendor","quote":"Enterprise plan users are charged on an agreed-upon billing cycle.","supports":"Enterprise plans are billed on an agreed cycle; billing-cycle questions go to Semgrep Sales"},{"id":"s5","url":"https://docs.semgrep.dev/support.md","title":"Support","publisher":"vendor","quote":"mailto:sales@semgrep.com","supports":"the Semgrep Sales email address"},{"id":"s6","url":"https://semgrep.dev/pricing","title":"Semgrep pricing","publisher":"vendor","quote":"Free Edition","supports":"a free plan exists"},{"id":"s7","url":"https://semgrep.dev/pricing","title":"Semgrep pricing","publisher":"vendor","quote":"Scan up to 10 repositories","supports":"the free plan's repository limit"},{"id":"s8","url":"https://semgrep.dev/pricing","title":"Semgrep pricing","publisher":"vendor","quote":"Maximum 10 contributors.","supports":"the free plan's contributor limit"},{"id":"s9","url":"https://semgrep.dev/legal/privacy","title":"Privacy policy","publisher":"vendor","quote":"No purpose in this policy will require us keeping your personal information for longer than 2 years.","supports":"how long personal information is kept (scan data is not covered)"},{"id":"s10","url":"https://docs.semgrep.dev/usage-and-billing/overview.md","title":"Usage and billing","publisher":"vendor","quote":"discounted startup pricing","supports":"discounted startup pricing exists for small teams"},{"id":"s11","url":"https://docs.semgrep.dev/usage-and-billing/plan-changes-and-payments.md","title":"Upgrade your Semgrep subscription plan","publisher":"vendor","quote":"who pay using a credit card are charged monthly. Payments are processed through Stripe.","supports":"card-paid Team plans are charged monthly through Stripe"},{"id":"s12","url":"https://docs.semgrep.dev/usage-and-billing/reconciliation.md","title":"License reconciliation","publisher":"vendor","quote":"Contact your Semgrep Account Executive if you need more licenses than initially purchased.","supports":"contract customers work with a Semgrep Account Executive"},{"id":"s13","url":"https://docs.semgrep.dev/usage-and-billing/reconciliation.md","title":"License reconciliation","publisher":"vendor","quote":"you will be charged for each extra license starting the month after the overage occurs","supports":"overage charges under an annual contract"},{"id":"s14","url":"https://docs.semgrep.dev/semgrep-code/findings.md","title":"Semgrep Code findings","publisher":"vendor","quote":"Export findings by navigating to the product page and clicking the","supports":"where the findings export starts"},{"id":"s15","url":"https://docs.semgrep.dev/semgrep-code/findings.md","title":"Semgrep Code findings","publisher":"vendor","quote":"Semgrep exports all findings to the CSV file regardless of the filters you apply on the page","supports":"CSV format; page filters are ignored"},{"id":"s16","url":"https://docs.semgrep.dev/semgrep-code/findings.md","title":"Semgrep Code findings","publisher":"vendor","quote":"10,000 most recent findings","supports":"the export limit"},{"id":"s17","url":"https://docs.semgrep.dev/usage-and-billing/overview.md","title":"Usage and billing","publisher":"vendor","quote":"Semgrep automatically starts a free trial of the","supports":"free-license organizations get an automatic Teams trial"},{"id":"s18","url":"https://semgrep.dev/pricing","title":"Semgrep pricing","publisher":"vendor","quote":"Yes, and we love startups","supports":"startup pricing on request"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Who in an organization may ask to cancel, when a cancellation takes effect, and whether any refund applies aren't stated on Semgrep's billing pages or its public terms","Renewal and notice terms for Enterprise and annual contracts are in signed agreements that aren't published","What happens to scan data and findings after a paid plan ends isn't stated","What happens when the automatic Teams trial ends isn't stated in Semgrep's billing docs"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Summary said invoice plans go through Sales; the billing page sends them to Semgrep billing (Enterprise goes to Sales)","Added that card-paid Team plans are charged monthly through Stripe, resolving the open billing-period question","Added the annual-contract overage charge and the Account Executive contact from the reconciliation page","Added the documented CSV findings export (10,000 most recent findings; API for more)","Added the automatic free Teams trial for free-license organizations","Public terms checked: they don't cover customer cancellation, refunds or renewal; no marketplace or app-store billing is documented"]}},"page":"https://stackcut.io/cancel/semgrep","json":"https://stackcut.io/exits/semgrep.json","evidence":{"packet_revision":"192ea7dde875cdb226b6c7f5118b052b8b092cd58456541c20c0c3ba157208a8","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"semgrep--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"semgrep--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"semrush","name":"Semrush","category":"marketing_sales","website":"https://www.semrush.com","domains":["semrush.com"],"summary":"Log in and submit the Cancellation Form (semrush.com/cancel), then click the emailed confirmation link within 24 hours or billing continues. Cancellation takes effect at the end of the committed term. Add-ons go through the Contact Form, apps through My Apps. Refunds only within 7 days for eligible annual purchases.","routes":[{"channel":"direct_web","label":"Toolkit subscriptions and trials","applies_to":"Semrush Toolkit subscriptions and trials bought on semrush.com (Semrush One, SEO, Local, Content, AI Visibility and other Toolkits; legacy Pro, Guru and Business plans)","who":"The account owner (the person who created the account and pays for it), logged in to that account","method":"form","start_url":"https://www.semrush.com/cancel/","steps":[{"do":"Log in to the Semrush account that holds the subscription and open the Cancellation Form (or go to Subscription Info, find Recurring: Active and follow the Contact us link)","expect":"the Toolkits included in your subscription"},{"do":"Select what to cancel: a single Toolkit; SEO Toolkit for a legacy Pro, Guru or Business plan; or All Semrush subscriptions for everything, including add-ons and apps. Submit a separate form for each Toolkit if cancelling several but not all","expect":null},{"do":"Answer every question and submit. To also ask for a refund, say so in the additional comments field","expect":"a cancellation confirmation email with a confirmation link"},{"do":"Click the link in that email within 24 hours (check spam); otherwise the request is not processed and billing continues","expect":"an email confirming that the cancellation is complete"},{"do":"Check the top of the Subscription Info page","expect":"Recurring: Inactive"},{"do":"Can't log in? Contact Support from the account's email address with the last four digits and type of card you pay with, and the amount and date of your last payment","expect":null}],"confirm_by":"Subscription Info shows Recurring: Inactive, and an email confirms the cancellation is complete","effective":"At the end of your committed (pre-paid) subscription term; unpaid trials and free subscriptions within 3 business days. After that you keep a free-level account","notice":"Cancel before your next renewal (the Terms say before the last day of the Subscription Term), or the plan renews automatically for the same period; cancel a trial before it ends or it converts to paid","refund":"One-time 7-day money-back guarantee only for an initial subscription or Toolkit purchase with a commitment of 12 months or longer, or an initial add-on purchase, bought directly on Semrush.com by credit card and requested in writing within 7 calendar days. Monthly plans, renewals, and payments from a standalone product's trial that converts to paid aren't eligible, and cancelling mid-term doesn't refund prepaid fees","fees":"Cancelling doesn't release you from binding payment obligations, such as the rest of a committed term","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s14","s15","s16","s17","s18","s33","s37","s39","s40","s41","s42","s45"]},{"channel":"direct_web","label":"Add-ons, extra limits and apps","applies_to":"Add-ons and extra limits (additional users, keyword limits, PDF reports, API units, locations) and App Center app subscriptions or trials","who":"The account holder","method":"form","start_url":"https://www.semrush.com/kb/support/","steps":[{"do":"For an add-on or extra limit: submit the Contact Form and say which add-on or limit to cancel or remove","expect":null},{"do":"Wait for Semrush Customer Support to follow up and confirm","expect":null},{"do":"For an app: open My Apps (semrush.com/apps/my-apps/), select Settings for the app and click Cancel trial or Cancel app subscription; some apps ask you to contact the App Center team instead","expect":"Cancel trial or Cancel app subscription"}],"confirm_by":null,"effective":null,"notice":null,"refund":"An initial add-on purchase may qualify for the 7-day money-back guarantee","fees":null,"source_ids":["s19","s20","s21","s22"]},{"channel":"sales_contract","applies_to":"Customers with custom terms and a signed agreement with Semrush","who":"The customer's authorized contact","method":"contact_sales","start_url":null,"steps":[{"do":"Follow the cancellation and refund terms in your signed agreement; the standard online cancellation and refund policy doesn't apply","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s23","s24"]}],"pay_less":[{"type":"free_plan","what":"After cancelling you keep a free-level account: 1 demo project and 10 reports per day across the main tools","evidence":"documented","source_ids":["s25","s26","s46"]},{"type":"downgrade","what":"Contact Support to downgrade to another pricing plan; they make the change","evidence":"documented","source_ids":["s27","s24"]},{"type":"annual_billing","what":"Annual billing saves up to 17%","evidence":"documented","source_ids":["s28"]},{"type":"seat_reduction","what":"Deleting a user in User Management only frees the seat; to take additional user seats off the bill, ask Semrush customer support through the Contact Form","evidence":"documented","source_ids":["s19","s43"]}],"after_cancel":{"access_until":"The end of the committed (pre-paid) subscription term; then a free-level account","data_kept":"Website Monitoring folders over the free limit are locked; if the paid SEO Toolkit isn't restored within 30 days, that data is deleted down to the free plan's limit. After an account is deleted or a subscription ends, the Terms allow Semrush to erase data after a reasonable period of not less than 30 days","you_lose":["Paid Toolkit features and limits (the free-level account keeps 1 demo project and 10 reports a day)","Website Monitoring data beyond your oldest folder, 30 days after cancelling","Add-ons and apps, when you cancel All Semrush subscriptions"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The cancellation page first suggests alternatives (a demo, reporting a platform issue, asking questions), and the Cancellation Form has required questions to answer before submitting","tips":["The cancel isn't done until you click the link in the confirmation email within 24 hours; otherwise billing continues","Check Subscription Info for Recurring: Inactive to be sure","Cancelling doesn't request a refund: write it in the additional comments field of the Cancellation Form","Cancelling one Toolkit leaves the others running; choose All Semrush subscriptions to stop everything","Add-ons active when you upgrade carry over and are charged to the new billing cycle; remove them first","Deleting the account is separate: log in, submit a request to Support, then click the activation link in the email within 72 hours; deletion happens within 30 days","Only the owner's payment method is charged, so the owner's account is the one to cancel from","Exporting data is disabled during trials"]},"sources":[{"id":"s1","url":"https://www.semrush.com/kb/252-cancelling-your-account","title":"Canceling Your Subscription","publisher":"vendor","quote":"To cancel a Semrush Toolkit subscription or trial, submit a request through the Cancellation Form.","supports":"the Cancellation Form route"},{"id":"s2","url":"https://www.semrush.com/kb/252-cancelling-your-account","title":"Canceling Your Subscription","publisher":"vendor","quote":"You must be logged in to the Semrush account associated with the subscription or trial when submitting the request.","supports":"who can cancel"},{"id":"s3","url":"https://www.semrush.com/kb/252-cancelling-your-account","title":"Canceling Your Subscription","publisher":"vendor","quote":"To cancel your entire paid subscription: Select All Semrush subscriptions. This cancels the entire paid subscription, including its add-ons and apps.","supports":"what to select"},{"id":"s4","url":"https://www.semrush.com/kb/252-cancelling-your-account","title":"Canceling Your Subscription","publisher":"vendor","quote":"To cancel multiple Toolkits without canceling your entire subscription: Submit a separate Cancellation Form for each Toolkit you want to cancel.","supports":"one form per Toolkit"},{"id":"s5","url":"https://www.semrush.com/kb/252-cancelling-your-account","title":"Canceling Your Subscription","publisher":"vendor","quote":"If you do not confirm your cancellation within 24 hours, it will not be processed, and billing will continue.","supports":"the 24-hour confirmation link"},{"id":"s6","url":"https://www.semrush.com/kb/252-cancelling-your-account","title":"Canceling Your Subscription","publisher":"vendor","quote":"Once you confirm the cancellation, a case will be created for Semrush Customer Support. After your request is processed, you'll receive an email confirming that the cancellation is complete.","supports":"the completion email"},{"id":"s7","url":"https://www.semrush.com/kb/252-cancelling-your-account","title":"Canceling Your Subscription","publisher":"vendor","quote":"If the subscription has been successfully canceled and automatic renewal is disabled, the status will show \"Recurring: Inactive\".","supports":"how to confirm"},{"id":"s8","url":"https://www.semrush.com/kb/252-cancelling-your-account","title":"Canceling Your Subscription","publisher":"vendor","quote":"From Subscription Info: Go to Subscription Info, find Recurring: Active, and follow the Contact us link to the Cancellation Form.","supports":"the second way into the form"},{"id":"s9","url":"https://www.semrush.com/kb/252-cancelling-your-account","title":"Canceling Your Subscription","publisher":"vendor","quote":"if you can't log in to your account and need to cancel.","supports":"cancelling without login goes through Support"},{"id":"s40","url":"https://www.semrush.com/kb/252-cancelling-your-account","title":"Canceling Your Subscription","publisher":"vendor","quote":"The billing amount and date of your last payment.","supports":"what to send Support"},{"id":"s10","url":"https://www.semrush.com/company/legal/refund-policy/","title":"Cancellation and Refund Policy","publisher":"vendor","quote":"Cancellation will take effect at the end of your committed subscription term or, for unpaid trial or free subscriptions, within 3 business days of receipt of your request.","supports":"when cancellation takes effect"},{"id":"s11","url":"https://www.semrush.com/company/legal/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"at the end of your pre-paid subscription period","supports":"cancellation effective at the pre-paid period end"},{"id":"s12","url":"https://www.semrush.com/kb/252-cancelling-your-account","title":"Canceling Your Subscription","publisher":"vendor","quote":"After canceling your subscription or trial, you will still be able to access Semrush on a free-level account.","supports":"the account continues as free"},{"id":"s13","url":"https://www.semrush.com/company/legal/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"your subscription will automatically renew for the same period on the then-current terms","supports":"automatic renewal"},{"id":"s14","url":"https://www.semrush.com/company/legal/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"before the last day of your then-current Subscription Term","supports":"the latest time to stop a renewal"},{"id":"s15","url":"https://www.semrush.com/company/legal/refund-policy/","title":"Cancellation and Refund Policy","publisher":"vendor","quote":"If you begin a subscription with a free trial, your first payment will be charged automatically at the end of the trial period unless you cancel beforehand.","supports":"trials convert to paid"},{"id":"s16","url":"https://www.semrush.com/company/legal/refund-policy/","title":"Cancellation and Refund Policy","publisher":"vendor","quote":"Refunds under this policy are only available to customers who have purchased directly from Semrush.com using a credit card","supports":"who can get a refund"},{"id":"s17","url":"https://www.semrush.com/kb/252-cancelling-your-account","title":"Canceling Your Subscription","publisher":"vendor","quote":"Canceling during your current subscription term does not entitle you to a refund of prepaid or committed fees.","supports":"no refund for mid-term cancels"},{"id":"s18","url":"https://www.semrush.com/company/legal/refund-policy/","title":"Cancellation and Refund Policy","publisher":"vendor","quote":"Cancellations will not release you from binding payment obligations unless permitted by the Semrush Terms of Service.","supports":"payment obligations remain"},{"id":"s19","url":"https://www.semrush.com/kb/252-cancelling-your-account","title":"Canceling Your Subscription","publisher":"vendor","quote":"To cancel or remove an additional limit or add-on, submit a request through the Contact Form.","supports":"removing add-ons and extra users"},{"id":"s20","url":"https://www.semrush.com/kb/252-cancelling-your-account","title":"Canceling Your Subscription","publisher":"vendor","quote":"To cancel an app subscription or trial, go to the My Apps page, select Settings for the relevant app, and click Cancel trial or Cancel app subscription.","supports":"cancelling an app"},{"id":"s21","url":"https://www.semrush.com/kb/252-cancelling-your-account","title":"Canceling Your Subscription","publisher":"vendor","quote":"For certain apps, you may be prompted to contact the App Center team instead.","supports":"some apps go through the App Center team"},{"id":"s22","url":"https://www.semrush.com/kb/252-cancelling-your-account","title":"Canceling Your Subscription","publisher":"vendor","quote":"An eligible initial add-on purchase may qualify for the 7-day money-back guarantee.","supports":"add-on refunds"},{"id":"s23","url":"https://www.semrush.com/kb/252-cancelling-your-account","title":"Canceling Your Subscription","publisher":"vendor","quote":"If you have a signed agreement with Semrush, the standard online refund policy does not apply. Please refer to the cancellation and refund terms in your signed agreement.","supports":"signed agreements"},{"id":"s24","url":"https://www.semrush.com/prices/","title":"Pricing","publisher":"vendor","quote":"Yes, you can cancel your subscription, downgrade or upgrade your plan at any time, unless you have custom terms and a signed agreement with us.","supports":"self-serve changes except signed agreements"},{"id":"s25","url":"https://www.semrush.com/prices/","title":"Pricing","publisher":"vendor","quote":"10 reports per day across all vital tools","supports":"the free account limit"},{"id":"s26","url":"https://www.semrush.com/kb/252-cancelling-your-account","title":"Canceling Your Subscription","publisher":"vendor","quote":"After canceling your subscription or trial, you will still be able to access Semrush on a free-level account.","supports":"the free account after cancelling"},{"id":"s27","url":"https://www.semrush.com/kb/252-cancelling-your-account","title":"Canceling Your Subscription","publisher":"vendor","quote":"To downgrade to another pricing plan, simply contact Support, and they will take care of it.","supports":"downgrading"},{"id":"s28","url":"https://www.semrush.com/prices/","title":"Pricing","publisher":"vendor","quote":"save up to 17%","supports":"the annual billing discount"},{"id":"s29","url":"https://www.semrush.com/kb/252-cancelling-your-account","title":"Canceling Your Subscription","publisher":"vendor","quote":"All Website Monitoring folders created under a paid plan limit will be locked but still displayed in the Folders list on the home page.","supports":"folders lock after cancelling"},{"id":"s30","url":"https://www.semrush.com/kb/252-cancelling-your-account","title":"Canceling Your Subscription","publisher":"vendor","quote":"If you don't restore your paid SEO Toolkit subscription within 30 days, all your Website Monitoring data will be deleted in accordance with your free plan limits","supports":"the 30-day grace period"},{"id":"s31","url":"https://www.semrush.com/company/legal/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"within reasonable period of time (not less than thirty (30) days) following expiration or termination","supports":"when data may be erased"},{"id":"s32","url":"https://www.semrush.com/company/legal/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"Semrush may delete all your data and information stored on Semrush servers","supports":"data deleted on de-registration"},{"id":"s33","url":"https://www.semrush.com/kb/252-cancelling-your-account","title":"Canceling Your Subscription","publisher":"vendor","quote":"you must explicitly state that you are requesting a refund in the additional comments field of the Cancellation Form.","supports":"asking for a refund while cancelling"},{"id":"s34","url":"https://www.semrush.com/kb/252-cancelling-your-account","title":"Canceling Your Subscription","publisher":"vendor","quote":"Add-ons active at the time of your upgrade will carry over and be charged to the new billing cycle.","supports":"add-ons carry into upgrades"},{"id":"s35","url":"https://www.semrush.com/kb/252-cancelling-your-account","title":"Canceling Your Subscription","publisher":"vendor","quote":"your account will be permanently deleted within 30 days.","supports":"account deletion timing, once you confirm the request"},{"id":"s36","url":"https://www.semrush.com/kb/252-cancelling-your-account","title":"Canceling Your Subscription","publisher":"vendor","quote":"Request a demo, and see what Semrush can do for you.","supports":"the alternatives shown before cancelling"},{"id":"s37","url":"https://www.semrush.com/kb/252-cancelling-your-account","title":"Canceling Your Subscription","publisher":"vendor","quote":"Complete all questions in the Cancellation Form.","supports":"required questions"},{"id":"s38","url":"https://www.semrush.com/kb/252-cancelling-your-account","title":"Canceling Your Subscription","publisher":"vendor","quote":"The activation link is valid for 72 hours.","supports":"the deletion link window"},{"id":"s39","url":"https://www.semrush.com/kb/252-cancelling-your-account","title":"Canceling Your Subscription","publisher":"vendor","quote":"Month-to-month subscriptions are not eligible for the standard 7-day money-back guarantee.","supports":"monthly plans aren't refundable"},{"id":"s41","url":"https://www.semrush.com/kb/1409-user-management","title":"User Management","publisher":"vendor","quote":"The owner is the person who created the Semrush account and pays for the subscription. There's only one owner per account.","supports":"the account owner"},{"id":"s42","url":"https://www.semrush.com/kb/1409-user-management","title":"User Management","publisher":"vendor","quote":"The owner's payment method is charged for all purchases","supports":"the owner pays for everything"},{"id":"s43","url":"https://www.semrush.com/kb/1409-user-management","title":"User Management","publisher":"vendor","quote":"It doesn't remove the additional user seat from your subscription. To remove additional user seats from your subscription, contact Semrush customer support.","supports":"removing seats from the bill"},{"id":"s44","url":"https://www.semrush.com/kb/1011-subscriptions","title":"Subscriptions and Toolkits","publisher":"vendor","quote":"Semrush trials provide access to most core features, but exporting data is disabled during the trial period.","supports":"no exports during trials"},{"id":"s45","url":"https://www.semrush.com/kb/252-cancelling-your-account","title":"Canceling Your Subscription","publisher":"vendor","quote":"Payments resulting from a trial of a standalone product that converts to a paid subscription are not eligible for the standard 7-day money-back guarantee.","supports":"which converted trials are excluded from the guarantee"},{"id":"s46","url":"https://www.semrush.com/prices/","title":"Pricing","publisher":"vendor","quote":"1 demo project","supports":"the free account's project limit"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["How to export reports or project data before cancelling is not documented on the pages read (only that exports are disabled during trials), and the Terms have no export clause","Whether the Cancellation Form shows a retention offer is not documented (the page lists alternatives and the form has required questions)","Renewal and notice terms for signed agreements are private","When the bill drops after an add-on or extra user is removed is not stated","Semrush's help doesn't document app-store or marketplace billing for its core plans, so there is no Apple, Google or partner route"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Refund: the trial exclusion covers a standalone product's trial that converts to paid, not every converted trial (s45)","Free plan: cited the pricing page for '1 demo project' (s46)","Checked the Cancellation Form flow, 24-hour confirmation link, owner login, end-of-term effect, auto-renewal before the last day of the term, 7-day guarantee, add-on and app routes, signed agreements and data deletion against official pages"]}},"delete_account":{"url":"https://www.semrush.com/kb/support/","difficulty":"hard","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"semrush","name":"Semrush","recipes":[{"id":"keyword-workbench","title":"Occasional keyword or rank lookups","best_year_one_net":786}]},"page":"https://stackcut.io/cancel/semrush","json":"https://stackcut.io/exits/semrush.json","evidence":{"packet_revision":"6e077651323ce1e42f5527aa515060a1d4c34da92ff65f205d5a886e878bc903","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"semrush--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"semrush--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"semrush--sales-contract--r3","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"sender","name":"Sender","category":"marketing_sales","website":"https://www.sender.net","domains":["sender.net","app.sender.net"],"summary":"Cancel in the Sender dashboard: Account settings, Billing, Change or renew plan, then Cancel recurring payment. Paid features last until the Valid until date, then the account moves to the free plan. Unused time is not refunded, and remaining email credits are forfeited.","routes":[{"channel":"direct_web","applies_to":"Paid Sender plans billed through the Sender dashboard","who":"An Administrator, who can manage billing. The Accountant role can manage payment methods and buy plans; the help doesn't say whether it can cancel","method":"self_serve","start_url":"https://app.sender.net/","steps":[{"do":"Sign in to the Sender dashboard, go to Account settings, then select Billing","expect":"The Your plan section on the Billing page"},{"do":"In the Your plan section, click Change or renew plan","expect":"Upgrade your plan"},{"do":"On that page, choose the option to cancel your recurring payment","expect":"Cancel recurring payment"},{"do":"Select a cancellation reason and answer any follow-up question to enable the Cancel subscription button, then click it","expect":"Are you sure you want to downgrade to free plan?"},{"do":"Click Yes to confirm (No returns to Billing without changes)","expect":null}],"confirm_by":"The Valid until date in the Your plan section of Billing shows when the paid period ends","effective":"Paid features stay available until the end of the current billing cycle or plan validity date, then the account moves to the Free Forever plan","notice":null,"refund":"No refund for unused or partially used plans, monthly or yearly. Sender refunds only when it terminates the service without cause. Billing disputes must be sent in writing (LiveChat or support@sender.net) within 30 days of the charge","fees":"None stated: you can cancel at any time without penalty","source_ids":["s1","s2","s21","s22","s3","s23","s4","s5","s24","s25","s6","s7","s8","s31","s11","s12","s26","s28","s29","s38","s13","s32","s33"]}],"pay_less":[{"type":"downgrade","what":"Move to a lower tier, such as Standard, instead of cancelling: in the Your plan section, click Change or renew plan, then Downgrade to Standard. The lower plan starts when the current period expires","evidence":"documented","source_ids":["s2","s15","s16"]},{"type":"annual_billing","what":"Switch to annual billing, which Sender prices at a discount compared with monthly billing","evidence":"documented","source_ids":["s34"]},{"type":"free_plan","what":"Stay on the Free Forever plan instead of cancelling: up to 2,500 subscribers and 15,000 emails a month, and the plan never expires","evidence":"documented","source_ids":["s17","s18","s19"]},{"type":"discount_program","what":"The pricing page advertises 30% off for first-time users; it doesn't say which plans or billing terms the discount covers","evidence":"documented","source_ids":["s20"]}],"export":[{"data":"Subscribers (contacts) with their details, groups, custom fields and subscription status","how":"In the subscribers list, select all contacts with the arrow in the top-left corner, open Actions, choose the export format and download the file","format":"CSV or Excel (.xlsx)","limits":null,"source_ids":["s35","s36","s37"]}],"after_cancel":{"access_until":"The end of the current billing cycle, shown as the Valid until date","data_kept":"Subscribers, campaigns, automations, forms and other account data stay in the account, which moves to the free plan. Sender's terms say users' personal data is stored for five years after the contractual relationship ends","you_lose":["Remaining email credits, which are forfeited on cancellation","Paid-plan features and limits once the paid period ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The flow asks for a cancellation reason and possibly a follow-up question before Cancel subscription can be clicked. The cancellation article doesn't mention a discount offer","tips":["Cancelling moves the account to the Free Forever plan; the account and its data are kept, and a paid plan can be reactivated later from Billing","Unused time is not refunded; refunds apply only if Sender ends the service without cause","Remaining email credits are forfeited on cancellation, so use them before cancelling","With auto-renewal on, if active subscribers exceed the plan limit before renewal, Sender automatically upgrades to a larger, more expensive plan","Download any invoices you need from the Invoices tab on the Billing page before cancelling"]},"sources":[{"id":"s1","url":"https://www.sender.net/help/account-settings-and-billing/canceling-subscription/","title":"Canceling Your Subscription","publisher":"vendor","quote":"Go to Account settings","supports":"where the cancel flow starts"},{"id":"s2","url":"https://www.sender.net/help/account-settings-and-billing/canceling-subscription/","title":"Canceling Your Subscription","publisher":"vendor","quote":"On the Billing page, click the Change or renew plan button inside the Your plan section.","supports":"the button that opens the plan page"},{"id":"s3","url":"https://www.sender.net/help/account-settings-and-billing/canceling-subscription/","title":"Canceling Your Subscription","publisher":"vendor","quote":"In the Cancel recurring payment dialog, you will see a message thanking you for being a customer","supports":"the cancellation dialog"},{"id":"s4","url":"https://www.sender.net/help/account-settings-and-billing/canceling-subscription/","title":"Canceling Your Subscription","publisher":"vendor","quote":"Answer any follow-up question to enable the Cancel subscription button, then click Cancel subscription to proceed.","supports":"the reason and follow-up question unlock the Cancel subscription button"},{"id":"s5","url":"https://www.sender.net/help/account-settings-and-billing/canceling-subscription/","title":"Canceling Your Subscription","publisher":"vendor","quote":"A final confirmation dialog appears with the title Are you sure you want to downgrade to free plan?","supports":"the final confirmation dialog"},{"id":"s6","url":"https://www.sender.net/help/account-settings-and-billing/canceling-subscription/","title":"Canceling Your Subscription","publisher":"vendor","quote":"The Your plan section on the Billing page displays the Valid until date, which shows when your current paid plan period ends.","supports":"where to see the end date"},{"id":"s7","url":"https://www.sender.net/help/account-settings-and-billing/canceling-subscription/","title":"Canceling Your Subscription","publisher":"vendor","quote":"Your paid plan features remain accessible until the end of your current billing cycle or plan validity date.","supports":"when access ends"},{"id":"s8","url":"https://www.sender.net/help/account-settings-and-billing/canceling-subscription/","title":"Canceling Your Subscription","publisher":"vendor","quote":"Once the paid period ends, your account moves to the free plan.","supports":"what happens after access ends"},{"id":"s9","url":"https://www.sender.net/help/account-settings-and-billing/canceling-subscription/","title":"Canceling Your Subscription","publisher":"vendor","quote":"Any remaining email credits on your paid plan are forfeited upon cancellation.","supports":"credits lost on cancelling"},{"id":"s10","url":"https://www.sender.net/help/account-settings-and-billing/canceling-subscription/","title":"Canceling Your Subscription","publisher":"vendor","quote":"Your subscribers, campaigns, automations, forms, and other account data are kept after cancellation.","supports":"what is kept after cancelling"},{"id":"s11","url":"https://www.sender.net/help/account-settings-and-billing/refund-policy/","title":"Refund Policy","publisher":"vendor","quote":"Sender only issues refunds when Sender itself terminates your service without cause before your paid period ends.","supports":"when a refund is possible"},{"id":"s12","url":"https://www.sender.net/help/account-settings-and-billing/refund-policy/","title":"Refund Policy","publisher":"vendor","quote":"Unused or partially used plans are not refundable","supports":"no refund for unused time"},{"id":"s13","url":"https://www.sender.net/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"You also have the option of canceling your account at any time without penalty.","supports":"no cancellation fee"},{"id":"s14","url":"https://www.sender.net/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"stored for a period of five years following the termination of the contractual relationship","supports":"how long contact details are kept"},{"id":"s15","url":"https://www.sender.net/help/account-settings-and-billing/upgrading-or-downgrading-plans/","title":"Upgrading or Downgrading Plans","publisher":"vendor","quote":"Downgrade to Standard to move to a lower tier.","supports":"the downgrade option"},{"id":"s16","url":"https://www.sender.net/help/account-settings-and-billing/upgrading-or-downgrading-plans/","title":"Upgrading or Downgrading Plans","publisher":"vendor","quote":"until your existing subscription period expires","supports":"when a downgrade takes effect"},{"id":"s17","url":"https://www.sender.net/pricing/","title":"Pricing","publisher":"vendor","quote":"Up to 2 500 subscribers","supports":"the free plan's subscriber limit"},{"id":"s18","url":"https://www.sender.net/pricing/","title":"Pricing","publisher":"vendor","quote":"Up to 15 000 emails","supports":"the free plan's monthly email limit"},{"id":"s19","url":"https://www.sender.net/pricing/","title":"Pricing","publisher":"vendor","quote":"never expires","supports":"the free plan does not expire"},{"id":"s20","url":"https://www.sender.net/pricing/","title":"Pricing","publisher":"vendor","quote":"30% discount is valid for first-time users.","supports":"the 30% discount and who it applies to"},{"id":"s21","url":"https://www.sender.net/help/account-settings-and-billing/canceling-subscription/","title":"Canceling Your Subscription","publisher":"vendor","quote":"opens the plan selection page, titled Upgrade your plan","supports":"the plan page that opens"},{"id":"s22","url":"https://www.sender.net/help/account-settings-and-billing/canceling-subscription/","title":"Canceling Your Subscription","publisher":"vendor","quote":"From this page, the cancellation flow is initiated","supports":"the cancel flow starts on the plan page"},{"id":"s23","url":"https://www.sender.net/help/account-settings-and-billing/canceling-subscription/","title":"Canceling Your Subscription","publisher":"vendor","quote":"Select one of the available reasons","supports":"a cancellation reason is required"},{"id":"s24","url":"https://www.sender.net/help/account-settings-and-billing/canceling-subscription/","title":"Canceling Your Subscription","publisher":"vendor","quote":"Click Yes to confirm the cancellation and downgrade to the free plan.","supports":"the final confirm button"},{"id":"s25","url":"https://www.sender.net/help/account-settings-and-billing/canceling-subscription/","title":"Canceling Your Subscription","publisher":"vendor","quote":"Click No to return to the Billing page without making changes.","supports":"No leaves the plan unchanged"},{"id":"s26","url":"https://www.sender.net/help/account-settings-and-billing/canceling-subscription/","title":"Canceling Your Subscription","publisher":"vendor","quote":"Refund availability depends on Sender's refund policy and the circumstances of the charge.","supports":"refunds follow the refund policy"},{"id":"s27","url":"https://www.sender.net/help/account-settings-and-billing/canceling-subscription/","title":"Canceling Your Subscription","publisher":"vendor","quote":"you can reactivate a paid plan from the Billing page at any time without losing your stored data.","supports":"reactivating later keeps data"},{"id":"s28","url":"https://www.sender.net/help/account-settings-and-billing/refund-policy/","title":"Refund Policy","publisher":"vendor","quote":"All billing disputes must be submitted in writing within 30 days of the charge or purchase date.","supports":"30-day limit for billing disputes"},{"id":"s29","url":"https://www.sender.net/help/account-settings-and-billing/refund-policy/","title":"Refund Policy","publisher":"vendor","quote":"Include your account email address, the invoice number and date, the charge amount, and the reason for your refund request.","supports":"what a refund request must include"},{"id":"s30","url":"https://www.sender.net/help/account-settings-and-billing/billing-overview/","title":"Billing Overview","publisher":"vendor","quote":"the system will automatically upgrade you to a larger plan that can accommodate all of your active subscribers.","supports":"auto-renewal upgrades the plan if subscribers exceed the limit"},{"id":"s31","url":"https://www.sender.net/help/account-settings-and-billing/billing-overview/","title":"Billing Overview","publisher":"vendor","quote":"once your plan expires your account will automatically be downgraded to the Free Forever plan.","supports":"the account moves to the free plan after expiry"},{"id":"s32","url":"https://www.sender.net/help/account-settings-and-billing/user-roles-and-permissions/","title":"User Roles and Permissions","publisher":"vendor","quote":"has full access to the application and can perform all actions in the account, including managing billing.","supports":"Administrators manage billing"},{"id":"s33","url":"https://www.sender.net/help/account-settings-and-billing/user-roles-and-permissions/","title":"User Roles and Permissions","publisher":"vendor","quote":"Users with this role can view invoices, manage payment methods, and purchase plans.","supports":"what the Accountant role can do in billing"},{"id":"s34","url":"https://www.sender.net/help/account-settings-and-billing/upgrading-or-downgrading-plans/","title":"Upgrading or Downgrading Plans","publisher":"vendor","quote":"Annual billing applies a discounted rate compared to monthly billing.","supports":"annual billing is cheaper"},{"id":"s35","url":"https://www.sender.net/help/subscribers-and-segmentation/export-contacts","title":"Export contacts","publisher":"vendor","quote":"Select all of the contacts via the arrow in the top-left corner and proceed to go to the “Actions”","supports":"how to start an export"},{"id":"s36","url":"https://www.sender.net/help/subscribers-and-segmentation/export-contacts","title":"Export contacts","publisher":"vendor","quote":"CSV – Most common, works with Excel and other spreadsheet programs","supports":"CSV export format"},{"id":"s37","url":"https://www.sender.net/help/subscribers-and-segmentation/export-contacts","title":"Export contacts","publisher":"vendor","quote":"Excel (.xlsx) – Direct Excel format","supports":"Excel export format"},{"id":"s38","url":"https://www.sender.net/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"We do not refund any unused or partially used plans (monthly or yearly).","supports":"no refund for monthly or yearly plans"},{"id":"s39","url":"https://www.sender.net/help/account-settings-and-billing/canceling-subscription/","title":"Canceling Your Subscription","publisher":"vendor","quote":"Go to the Invoices tab on the Billing page and click Download Invoice for any records you need.","supports":"downloading invoices"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Whether the Accountant role can cancel a plan isn't stated in Sender's help; the roles article says Administrators can manage billing","How a plan paid by wire transfer against a pro forma invoice is stopped or cancelled isn't described in the billing help pages","Sender's help pages don't mention a mobile app or billing through Apple or Google, so no app-store route is listed"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Corrected the cancel steps: the flow starts on the Upgrade your plan page, and a reason plus any follow-up question unlock Cancel subscription","Named the Administrator as the role that manages billing; the Accountant role's cancel rights aren't documented","Added the 30-day written limit for billing disputes and that yearly plans aren't refunded either","Added annual billing as a cheaper option and a documented CSV or Excel contact export","Added that auto-renewal upgrades the plan if subscribers exceed the limit, and that invoices should be downloaded first"]}},"page":"https://stackcut.io/cancel/sender","json":"https://stackcut.io/exits/sender.json","evidence":{"packet_revision":"bf8f21acf67835d966d94382cbdc51a7e76a8e3a4f9ce20bd9ad5375da886cf8","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"sender--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"sendgrid","name":"Twilio SendGrid","category":"developer_tools","website":"https://www.twilio.com/en-us/sendgrid","domains":["sendgrid.com","twilio.com"],"summary":"An account administrator cancels each paid product under Account Details, Your Products, Cancel Subscription (Twilio Console: Settings, Account Details, Your Products). The plan works until month end, then the account drops to End of Trial and can't send. Deleting the account and data takes a separate Support request.","routes":[{"channel":"direct_web","label":"Legacy SendGrid accounts","applies_to":"Paid Email API and Marketing Campaigns plans on a legacy SendGrid account","who":"The Account Administrator, or a Teammate with Administrator privileges","method":"self_serve","start_url":null,"steps":[{"do":"Sign in to SendGrid and visit the Account Details page","expect":"Your Products"},{"do":"Click the Your Products tab","expect":"Cancel Subscription, at the bottom of the page"},{"do":"Scroll to the bottom of the page and click Cancel Subscription","expect":null}],"confirm_by":null,"effective":"The paid plan stays available until the end of the month; on the first day of the next calendar month the account moves to End of Trial status, which can't send email and blocks some features","notice":null,"refund":"Twilio's Terms say payment obligations are non-cancelable and fees, once paid, are non-refundable; SendGrid's separate article on requesting a subscription refund could not be read","fees":null,"source_ids":["s1","s2","s3","s4","s5","s11","s12","s13","s17","s31"]},{"channel":"direct_web","label":"Unified Twilio SendGrid accounts","applies_to":"Twilio SendGrid subscriptions managed in the Twilio Console","who":"The Account Administrator, or a Teammate with Administrator privileges","method":"self_serve","start_url":null,"steps":[{"do":"Log in to your Twilio Console and go to Settings, then Account Details, then Your Products","expect":"your products and subscriptions"},{"do":"Find the product or subscription you want to cancel, scroll to the bottom of the page and click Cancel Subscription","expect":null},{"do":"Follow the on-screen prompts to confirm. Repeat for each paid product (Email API, Marketing Campaigns)","expect":null}],"confirm_by":null,"effective":"The paid plan stays available until the end of the month; on the first day of the next calendar month the account moves to End of Trial status, which can't send email and blocks some features","notice":null,"refund":"Twilio's Terms say payment obligations are non-cancelable and fees, once paid, are non-refundable; SendGrid's separate article on requesting a subscription refund could not be read","fees":null,"source_ids":["s1","s6","s7","s8","s9","s10","s11","s12","s17","s31"]},{"channel":"direct_web","label":"Delete the account and data","applies_to":"Any SendGrid account, after its paid subscription is cancelled","who":"The Account Administrator","method":"form","start_url":null,"steps":[{"do":"Cancel the paid subscription first, using the steps for your account type","expect":null},{"do":"Create a Support request asking Customer Support to delete the account or the account data","expect":null}],"confirm_by":null,"effective":"Deletion permanently ends access to the account and its data","notice":null,"refund":null,"fees":null,"source_ids":["s14","s15","s18","s19"]},{"channel":"reseller_or_partner","label":"Billed through Azure Marketplace","applies_to":"Twilio SendGrid subscriptions bought as an Azure resource","who":"The Azure subscription holder","method":"platform_settings","start_url":null,"steps":[{"do":"In the Azure portal, open the subscription's overview page, select Resources and click your Twilio SendGrid resource","expect":"the Twilio SendGrid resource detail page"},{"do":"Select Unsubscribe (Change plan moves you to another SendGrid plan instead; Change subscription only changes the Azure subscription)","expect":"a prompt to select the reason for ending your subscription"},{"do":"Select a reason and click Unsubscribe","expect":"a confirmation message that the subscription has been removed"}],"confirm_by":"A confirmation message that your subscription has been removed","effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s24","s25","s26","s27","s28","s29"]},{"channel":"reseller_or_partner","label":"Billed through Google Cloud Marketplace","applies_to":"Twilio SendGrid plans chosen on the Google Cloud Marketplace","who":"Someone with access to the Google Cloud billing account linked to the purchase","method":"platform_settings","start_url":null,"steps":[{"do":"In the Google Cloud console, open Marketplace, then Your Orders, and select the billing account linked to the purchase","expect":null},{"do":"Select the SendGrid product, click Actions available to manage your orders, then Cancel purchase or Cancel subscription","expect":null}],"confirm_by":null,"effective":"For a set subscription period, the cancellation takes effect at the end of that period","notice":null,"refund":null,"fees":"You're billed through the whole subscription period","source_ids":["s34","s35","s36","s37","s38"]},{"channel":"sales_contract","applies_to":"Customers under a Twilio agreement or Order Form (for example, contract or enterprise customers)","who":"The customer, in writing","method":"email","start_url":null,"steps":[{"do":"Check whether an Order Form is in effect: if so, the agreement doesn't end until every Order Form has expired or been terminated under its own terms","expect":null},{"do":"Email written notice to legalnotices@twilio.com; without an Order Form in effect, the agreement ends for convenience at least 30 days after the notice","expect":null}],"confirm_by":null,"effective":"At least 30 days after written notice, but not before every Order Form in effect has expired or been terminated under its terms","notice":"At least 30 days' prior written notice, by email to legalnotices@twilio.com; an Order Form in effect runs to its own end","refund":"Payment obligations are non-cancelable and fees, once paid, are non-refundable","fees":null,"source_ids":["s30","s31","s32","s33"]}],"pay_less":[{"type":"downgrade","what":"Downgrade a paid Email API or Marketing Campaigns plan instead of cancelling; the current plan stays available until the end of the month","evidence":"documented","source_ids":["s11"]},{"type":"downgrade","what":"On Azure, switch to a lower SendGrid plan with Change plan on the Twilio SendGrid resource page","evidence":"documented","source_ids":["s29"]}],"export":[{"data":"The bounce suppression list","how":"Go to Suppressions, then Bounces, click the gear icon and click Export CSV","format":"CSV (downloads in your browser)","limits":"Customer content is deleted 30 days after termination, so export before closing","source_ids":["s22","s23","s20"]}],"after_cancel":{"access_until":"The end of the month in which you cancel; on the first day of the next calendar month the account moves to End of Trial status","data_kept":"Cancelling doesn't delete the account. After termination, customer content is deleted after 30 days and customer account data typically 60 days after the account is closed; some email event data is kept pseudonymized for up to a year","you_lose":["Email sending: End of Trial status doesn't allow it","Access to some features, depending on plan","The account and all its data once deletion is carried out"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Support can't cancel or downgrade for you; you must be signed in. If you can't sign in, contact Support","Cancelling doesn't delete the account or its data: after cancelling, open a Support request to delete them","The Cancel Subscription button only appears for accounts with an active subscription","In the Twilio Console, cancel each product or subscription separately (Email API, Marketing Campaigns)","Export suppression lists (Bounces: gear icon, Export CSV) before deletion","An Azure subscription is cancelled in the Azure portal; once unsubscribed, using SendGrid again needs a new subscription","Until the cancellation takes effect, SendGrid advises securing the account: change passwords, turn on two-factor authentication and make sure API keys aren't exposed in code repositories","Contract customers: notices to Twilio go by email to legalnotices@twilio.com, and an Order Form in effect runs to its own end date"]},"sources":[{"id":"s1","url":"https://support.sendgrid.com/hc/en-us/articles/4408348952859-Cancel-Downgrade-Your-Twilio-SendGrid-Paid-Subscription","title":"Cancel/Downgrade Your Twilio SendGrid Paid Subscription","publisher":"vendor","quote":"Account Administrator or Teammate with Administrator privileges","supports":"who can cancel"},{"id":"s2","url":"https://support.sendgrid.com/hc/en-us/articles/4408348952859-Cancel-Downgrade-Your-Twilio-SendGrid-Paid-Subscription","title":"Cancel/Downgrade Your Twilio SendGrid Paid Subscription","publisher":"vendor","quote":"Visit the SendGrid Account Details page.","supports":"where the legacy cancel flow starts"},{"id":"s3","url":"https://support.sendgrid.com/hc/en-us/articles/4408348952859-Cancel-Downgrade-Your-Twilio-SendGrid-Paid-Subscription","title":"Cancel/Downgrade Your Twilio SendGrid Paid Subscription","publisher":"vendor","quote":"Click the Your Products tab.","supports":"the Your Products step"},{"id":"s4","url":"https://support.sendgrid.com/hc/en-us/articles/4408348952859-Cancel-Downgrade-Your-Twilio-SendGrid-Paid-Subscription","title":"Cancel/Downgrade Your Twilio SendGrid Paid Subscription","publisher":"vendor","quote":"Scroll to the bottom of the page, and then click Cancel Subscription.","supports":"the legacy cancel step"},{"id":"s5","url":"https://support.sendgrid.com/hc/en-us/articles/4408348952859-Cancel-Downgrade-Your-Twilio-SendGrid-Paid-Subscription","title":"Cancel/Downgrade Your Twilio SendGrid Paid Subscription","publisher":"vendor","quote":"The \"Cancel Subscription\" button is only available for accounts that have an active subscription.","supports":"when the cancel button appears"},{"id":"s6","url":"https://support.sendgrid.com/hc/en-us/articles/4408348952859-Cancel-Downgrade-Your-Twilio-SendGrid-Paid-Subscription","title":"Cancel/Downgrade Your Twilio SendGrid Paid Subscription","publisher":"vendor","quote":"Log in to your Twilio Console.","supports":"where the unified cancel flow starts"},{"id":"s7","url":"https://support.sendgrid.com/hc/en-us/articles/4408348952859-Cancel-Downgrade-Your-Twilio-SendGrid-Paid-Subscription","title":"Cancel/Downgrade Your Twilio SendGrid Paid Subscription","publisher":"vendor","quote":"Go to Settings > Account Details > Your Products.","supports":"the Twilio Console menu path"},{"id":"s8","url":"https://support.sendgrid.com/hc/en-us/articles/4408348952859-Cancel-Downgrade-Your-Twilio-SendGrid-Paid-Subscription","title":"Cancel/Downgrade Your Twilio SendGrid Paid Subscription","publisher":"vendor","quote":"Find the specific product or subscription you want to cancel.","supports":"each product is cancelled separately"},{"id":"s9","url":"https://support.sendgrid.com/hc/en-us/articles/4408348952859-Cancel-Downgrade-Your-Twilio-SendGrid-Paid-Subscription","title":"Cancel/Downgrade Your Twilio SendGrid Paid Subscription","publisher":"vendor","quote":"Scroll to the bottom of the page and click Cancel Subscription.","supports":"the unified cancel step"},{"id":"s10","url":"https://support.sendgrid.com/hc/en-us/articles/4408348952859-Cancel-Downgrade-Your-Twilio-SendGrid-Paid-Subscription","title":"Cancel/Downgrade Your Twilio SendGrid Paid Subscription","publisher":"vendor","quote":"Follow the on-screen prompts to confirm.","supports":"the confirm step"},{"id":"s11","url":"https://support.sendgrid.com/hc/en-us/articles/4408348952859-Cancel-Downgrade-Your-Twilio-SendGrid-Paid-Subscription","title":"Cancel/Downgrade Your Twilio SendGrid Paid Subscription","publisher":"vendor","quote":"Upon downgrading or canceling a paid plan for either Email API or Marketing Campaigns, this plan will be available until the end of the month","supports":"the plan works until month end"},{"id":"s12","url":"https://support.sendgrid.com/hc/en-us/articles/4408348952859-Cancel-Downgrade-Your-Twilio-SendGrid-Paid-Subscription","title":"Cancel/Downgrade Your Twilio SendGrid Paid Subscription","publisher":"vendor","quote":"Once the cancellation is in effect, on the first day of the next calendar month, the account will be on the \"End of Trial\" plan status","supports":"what the account becomes after cancelling"},{"id":"s13","url":"https://support.sendgrid.com/hc/en-us/articles/4408348952859-Cancel-Downgrade-Your-Twilio-SendGrid-Paid-Subscription","title":"Cancel/Downgrade Your Twilio SendGrid Paid Subscription","publisher":"vendor","quote":"You must be logged in to Cancel/Downgrade your account, and our Support team is unable to issue a Cancellation/Downgrade on your behalf.","supports":"sign-in is required; support can't cancel for you"},{"id":"s14","url":"https://support.sendgrid.com/hc/en-us/articles/4408348952859-Cancel-Downgrade-Your-Twilio-SendGrid-Paid-Subscription","title":"Cancel/Downgrade Your Twilio SendGrid Paid Subscription","publisher":"vendor","quote":"To permanently delete your SendGrid account or account data, you must first follow the steps below to cancel your subscription","supports":"cancel before deleting"},{"id":"s15","url":"https://support.sendgrid.com/hc/en-us/articles/4408348952859-Cancel-Downgrade-Your-Twilio-SendGrid-Paid-Subscription","title":"Cancel/Downgrade Your Twilio SendGrid Paid Subscription","publisher":"vendor","quote":"create a Support request here for assistance with deleting the account or account data.","supports":"deletion is by Support request"},{"id":"s16","url":"https://support.sendgrid.com/hc/en-us/articles/4408348952859-Cancel-Downgrade-Your-Twilio-SendGrid-Paid-Subscription","title":"Cancel/Downgrade Your Twilio SendGrid Paid Subscription","publisher":"vendor","quote":"Verify that your account credentials and API keys are not publicly listed in code repositories","supports":"securing API keys while the cancellation takes effect"},{"id":"s17","url":"https://support.sendgrid.com/hc/en-us/articles/4408348952859-Cancel-Downgrade-Your-Twilio-SendGrid-Paid-Subscription","title":"Cancel/Downgrade Your Twilio SendGrid Paid Subscription","publisher":"vendor","quote":"which will not allow for email send and block access to some features.","supports":"End of Trial status can't send email"},{"id":"s18","url":"https://support.sendgrid.com/hc/en-us/articles/18017175645595-Requesting-Account-Data-Deletion","title":"Requesting Account Data Deletion","publisher":"vendor","quote":"To request deletion of your Twilio SendGrid account, you can contact Customer Support.","supports":"deletion is requested from Customer Support"},{"id":"s19","url":"https://support.sendgrid.com/hc/en-us/articles/18017175645595-Requesting-Account-Data-Deletion","title":"Requesting Account Data Deletion","publisher":"vendor","quote":"Deletion of your Twilio SendGrid account will result in you permanently losing access to your account and the data in the account.","supports":"what deletion removes"},{"id":"s20","url":"https://support.sendgrid.com/hc/en-us/articles/18017175645595-Requesting-Account-Data-Deletion","title":"Requesting Account Data Deletion","publisher":"vendor","quote":"After termination, Customer Content is deleted after 30 days, while Customer Account Data is typically deleted 60 days after closing an account","supports":"how long data is kept after closing"},{"id":"s21","url":"https://support.sendgrid.com/hc/en-us/articles/18017175645595-Requesting-Account-Data-Deletion","title":"Requesting Account Data Deletion","publisher":"vendor","quote":"SendGrid retains some email event data in pseudonymized form for up to a year for security, fraud detection, anti-abuse, and network protection purposes.","supports":"event data kept up to a year"},{"id":"s22","url":"https://www.twilio.com/docs/sendgrid/ui/sending-email/bounces","title":"Bounces","publisher":"vendor","quote":"Go to Suppressions > Bounces.","supports":"where the bounce list is"},{"id":"s23","url":"https://www.twilio.com/docs/sendgrid/ui/sending-email/bounces","title":"Bounces","publisher":"vendor","quote":"Click Export CSV. The file downloads through your browser.","supports":"exporting the bounce list, and the format"},{"id":"s24","url":"https://www.twilio.com/docs/sendgrid/for-developers/partners/microsoft-azure-2021","title":"Twilio SendGrid for Microsoft Azure","publisher":"vendor","quote":"From your Azure portal's Subscription overview page, select Resources and click your Twilio SendGrid resource.","supports":"where the Azure flow starts"},{"id":"s25","url":"https://www.twilio.com/docs/sendgrid/for-developers/partners/microsoft-azure-2021","title":"Twilio SendGrid for Microsoft Azure","publisher":"vendor","quote":"To unsubscribe from Twilio SendGrid, select Unsubscribe from the Twilio SendGrid resource detail page.","supports":"the Azure unsubscribe step"},{"id":"s26","url":"https://www.twilio.com/docs/sendgrid/for-developers/partners/microsoft-azure-2021","title":"Twilio SendGrid for Microsoft Azure","publisher":"vendor","quote":"Select an option that best describes your situation, and click Unsubscribe.","supports":"the reason prompt and confirm"},{"id":"s27","url":"https://www.twilio.com/docs/sendgrid/for-developers/partners/microsoft-azure-2021","title":"Twilio SendGrid for Microsoft Azure","publisher":"vendor","quote":"You will receive a confirmation message when your subscription has been removed.","supports":"how an Azure cancel is confirmed"},{"id":"s28","url":"https://www.twilio.com/docs/sendgrid/for-developers/partners/microsoft-azure-2021","title":"Twilio SendGrid for Microsoft Azure","publisher":"vendor","quote":"If you have unsubscribed from Twilio SendGrid and need the service again in the future, you will need to create a new subscription.","supports":"an Azure unsubscribe can't be undone"},{"id":"s29","url":"https://www.twilio.com/docs/sendgrid/for-developers/partners/microsoft-azure-2021","title":"Twilio SendGrid for Microsoft Azure","publisher":"vendor","quote":"To upgrade or downgrade your plan, select Change plan from the Twilio SendGrid resource detail page.","supports":"changing plans on Azure"},{"id":"s30","url":"https://www.twilio.com/en-us/legal/tos","title":"Terms of Service","publisher":"vendor","quote":"Either party may terminate this Agreement for convenience by providing the other party with at least thirty (30) days prior written notice.","supports":"the 30-day termination notice in the Terms"},{"id":"s31","url":"https://www.twilio.com/en-us/legal/tos","title":"Terms of Service","publisher":"vendor","quote":"payment obligations are non-cancelable and fees, Taxes, and Communications Surcharges, once paid, are non-refundable","supports":"fees are non-refundable"},{"id":"s32","url":"https://www.twilio.com/en-us/legal/tos","title":"Terms of Service","publisher":"vendor","quote":"if there are any Order Form(s) in effect, this Agreement will not terminate until all such Order Form(s) have expired or have been terminated in accordance with the terms therein.","supports":"Order Forms run to their own end"},{"id":"s33","url":"https://www.twilio.com/en-us/legal/tos","title":"Terms of Service","publisher":"vendor","quote":"Notices to Twilio will be provided via email to legalnotices@twilio.com.","supports":"how notice to Twilio is sent"},{"id":"s34","url":"https://www.twilio.com/docs/sendgrid/for-developers/partners/google","title":"Google","publisher":"vendor","quote":"Navigate to the Google Cloud Platform (GCP) Marketplace","supports":"SendGrid plans are chosen on the Google Cloud Marketplace"},{"id":"s35","url":"https://docs.cloud.google.com/marketplace/docs/manage-billing","title":"Manage billing for Google Cloud Marketplace","publisher":"platform","quote":"select the billing account linked to the purchase","supports":"Your Orders step"},{"id":"s36","url":"https://docs.cloud.google.com/marketplace/docs/manage-billing","title":"Manage billing for Google Cloud Marketplace","publisher":"platform","quote":"Select Cancel purchase or Cancel subscription","supports":"the cancel step"},{"id":"s37","url":"https://docs.cloud.google.com/marketplace/docs/manage-billing","title":"Manage billing for Google Cloud Marketplace","publisher":"platform","quote":"If you signed up for a specific subscription period, your cancellation takes effect at the end of that period.","supports":"when it takes effect"},{"id":"s38","url":"https://docs.cloud.google.com/marketplace/docs/manage-billing","title":"Manage billing for Google Cloud Marketplace","publisher":"platform","quote":"billed through the entirety of your subscription period","supports":"the whole period is billed"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["SendGrid's article on requesting a subscription refund couldn't be read, so any refund exception it describes is missing","SendGrid's pricing page couldn't be read, so free trial length, overage billing and the final usage bill aren't confirmed","What happens to authenticated sending domains, API keys and suppression lists between cancelling and deletion is not stated","Export steps were confirmed only for the Bounces list; other suppression lists, email activity and Marketing Campaigns contacts were not checked","The Google Cloud Marketplace route uses Google's general Marketplace cancel steps; SendGrid's page doesn't describe cancelling there, and partner reseller accounts were not researched","Order Form end dates and renewal terms are set in each Order Form, which isn't public"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["Contract route: an Order Form in effect keeps the agreement running until it expires; notice goes by email to legalnotices@twilio.com (Twilio Terms)","Added a Google Cloud Marketplace route (Twilio's GCP page plus Google's Marketplace cancel steps)","Cancel, deletion and Azure steps re-confirmed; the refund article and pricing page are still unread"]}},"delete_account":{"url":"https://support.sendgrid.com/hc/en-us/articles/4410760485403-Data-Retention-and-Deletion-in-Twilio-Products","difficulty":"hard","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"sendgrid","name":"SendGrid (Twilio)","recipes":[{"id":"replace-sendgrid","title":"Transactional email API","best_year_one_net":189}]},"page":"https://stackcut.io/cancel/sendgrid","json":"https://stackcut.io/exits/sendgrid.json","evidence":{"packet_revision":"c633603d54b4caec7793c3b35449142e6c65afa46325cf53bc9520b4cc42e69b","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"sendgrid--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"sendgrid--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"sendgrid--direct-web--r3","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"sendgrid--reseller-or-partner--r4","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"sendgrid--reseller-or-partner--r5","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"sendgrid--sales-contract--r6","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"sendpulse","name":"SendPulse","category":"marketing_sales","website":"https://sendpulse.com","domains":["sendpulse.com"],"summary":"In the web app, click your profile picture, then Payments, My Subscriptions, select the plan and click Cancel subscription; give a reason and confirm. The plan stays active until the billing period ends. All plans renew automatically. Refunds cover only unspent funds within 30 days, and none after 200 emails are sent.","routes":[{"channel":"direct_web","label":"Web app, Payments","applies_to":"Paid plans for SendPulse tools (such as Email or Chatbots), billed monthly, every 6 months or yearly","who":"Someone signed in to the SendPulse account; the help doesn't say which user roles can cancel","method":"self_serve","start_url":null,"steps":[{"do":"Click your profile picture in the upper right corner, then go to Payments, then My Subscriptions","expect":null},{"do":"Select the pricing plan and click Cancel subscription","expect":"A window with three options: Select another subscription, Postpone subscription, Cancel subscription"},{"do":"Choose Cancel subscription, select a reason for canceling, and confirm","expect":null}],"confirm_by":null,"effective":"At the end of the billing period: the card isn't charged again and the tool becomes inaccessible","notice":null,"refund":"The Terms let you request a refund of unspent funds within 30 days of paying; funds left on the account aren't otherwise returned. Once 200 emails have been sent, no refund is allowed. If a free trial isn't cancelled before it ends, the first paid period is non-refundable","fees":null,"source_ids":["s1","s2","s34","s3","s4","s5","s6","s7","s14","s15","s19","s20","s32","s33","s21","s31","s24","s26","s27","s28","s22"]}],"pay_less":[{"type":"downgrade","what":"Switch to a plan with fewer contacts. Your current plan stays active until the billing period ends, and the switch is scheduled for the end of that period. The unused value of your current plan is not applied to the new plan price.","evidence":"documented","source_ids":["s10","s11","s12","s13"]},{"type":"annual_billing","what":"Yearly billing is 20% off, and 6-month billing is 10% off. Monthly billing has no discount.","evidence":"documented","source_ids":["s16","s17"]},{"type":"free_plan","what":"Free Email plan: up to 500 subscribers and 15,000 emails per month","evidence":"documented","source_ids":["s18","s35"]},{"type":"pause","what":"Postpone the subscription for up to 60 days with no payments taken, if you pay through Stripe, Braintree, Flutterwave or Monobank; it then renews automatically","evidence":"documented","source_ids":["s8","s9"]}],"export":[],"after_cancel":{"access_until":"The end of the billing period. When it ends, your card is not charged and the tool becomes inaccessible.","data_kept":"No retention period after cancelling is stated. The Terms let SendPulse permanently delete the account and its data, terminate accounts inactive for 24 months, and delete chatbots idle for 90 days without a paid plan; you can ask for account deletion at any time","you_lose":["Access to the tool once the billing period ends","Funds remaining on the account, which are not returned unless there are special grounds for a refund","Chatbots idle for more than 90 days may be deleted once there is no active paid plan"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The Cancel subscription window first offers to switch to another subscription or postpone; choose Cancel subscription, then give a reason and confirm","tips":["Every subscription renews automatically (monthly, 6-month or yearly); cancel before the next charge","Payments, My Subscriptions lists your pricing plans: cancel each plan you no longer want","Paying for a cancelled subscription renews it automatically","A free trial converts to a paid plan automatically when it ends","Cancelling doesn't delete the account; ask SendPulse to delete it if you want that","Refunds are limited: unspent funds within 30 days of payment, and none once 200 emails have been sent"]},"sources":[{"id":"s1","url":"https://sendpulse.com/knowledge-base/account-settings/billing/subscription-tariff","title":"Cancel your subscription","publisher":"vendor","quote":"go to Payments > My Subscriptions","supports":"where to start the cancel flow"},{"id":"s2","url":"https://sendpulse.com/knowledge-base/account-settings/billing/subscription-tariff","title":"Cancel your subscription","publisher":"vendor","quote":"Select a pricing plan, and click Cancel subscription.","supports":"the cancel button"},{"id":"s3","url":"https://sendpulse.com/knowledge-base/account-settings/billing/subscription-tariff","title":"Cancel your subscription","publisher":"vendor","quote":"If you want to stop using a SendPulse tool altogether, you can cancel your subscription.","supports":"the cancel option in the popup"},{"id":"s4","url":"https://sendpulse.com/knowledge-base/account-settings/billing/subscription-tariff","title":"Cancel your subscription","publisher":"vendor","quote":"Select a reason for canceling, and confirm your action.","supports":"the reason and confirm step"},{"id":"s5","url":"https://sendpulse.com/knowledge-base/account-settings/billing/subscription-tariff","title":"Cancel your subscription","publisher":"vendor","quote":"When the billing period ends, your card will not be charged","supports":"billing stops at the end of the period"},{"id":"s6","url":"https://sendpulse.com/knowledge-base/account-settings/billing/subscription-tariff","title":"Cancel your subscription","publisher":"vendor","quote":"the SendPulse tool you have been using will become inaccessible.","supports":"access ends"},{"id":"s7","url":"https://sendpulse.com/knowledge-base/account-settings/billing/subscription-tariff","title":"Cancel your subscription","publisher":"vendor","quote":"if you pay for your canceled subscription, it will renew automatically.","supports":"paying again renews the subscription"},{"id":"s8","url":"https://sendpulse.com/knowledge-base/account-settings/billing/subscription-tariff","title":"Cancel your subscription","publisher":"vendor","quote":"You can postpone your subscription for up to 60 days.","supports":"the postpone option"},{"id":"s9","url":"https://sendpulse.com/knowledge-base/account-settings/billing/subscription-tariff","title":"Cancel your subscription","publisher":"vendor","quote":"Available to Stripe, Braintree, Flutterwave, and Monobank users.","supports":"which payment methods can postpone"},{"id":"s10","url":"https://sendpulse.com/knowledge-base/account-settings/billing/downgrade-pricing-plan","title":"Downgrade your pricing plan","publisher":"vendor","quote":"Your current paid plan stays active until the billing period ends, including all purchased features and limits.","supports":"when a downgrade takes effect"},{"id":"s11","url":"https://sendpulse.com/knowledge-base/account-settings/billing/downgrade-pricing-plan","title":"Downgrade your pricing plan","publisher":"vendor","quote":"SendPulse either schedules the plan switch for the end of your current billing period","supports":"timing of the switch"},{"id":"s12","url":"https://sendpulse.com/knowledge-base/account-settings/billing/downgrade-pricing-plan","title":"Downgrade your pricing plan","publisher":"vendor","quote":"A downgrade is any switch to a pricing plan with fewer contacts than your current one.","supports":"what counts as a downgrade"},{"id":"s13","url":"https://sendpulse.com/knowledge-base/account-settings/billing/downgrade-pricing-plan","title":"Downgrade your pricing plan","publisher":"vendor","quote":"SendPulse does not apply the unused value of your current plan to the new plan price.","supports":"no proration on a downgrade"},{"id":"s14","url":"https://sendpulse.com/prices/email","title":"Email pricing","publisher":"vendor","quote":"Monthly subscription plans are auto-renewable, meaning that you will be charged for your pricing plan each month","supports":"monthly plans renew automatically"},{"id":"s15","url":"https://sendpulse.com/prices/email","title":"Email pricing","publisher":"vendor","quote":"To cancel pricing plan auto-renewal, follow these steps:","supports":"the pricing page points to the same cancel steps"},{"id":"s16","url":"https://sendpulse.com/prices/email","title":"Email pricing","publisher":"vendor","quote":"Yearly -20%","supports":"yearly billing discount"},{"id":"s17","url":"https://sendpulse.com/prices/email","title":"Email pricing","publisher":"vendor","quote":"6-month -10%","supports":"6-month billing discount"},{"id":"s18","url":"https://sendpulse.com/prices/email","title":"Email pricing","publisher":"vendor","quote":"15,000 emails per month","supports":"free plan limit"},{"id":"s19","url":"https://sendpulse.com/legal/terms","title":"SendPulse Terms","publisher":"vendor","quote":"If you pay any monthly subscription, an automatic renewal of the subscription is activated.","supports":"automatic renewal"},{"id":"s20","url":"https://sendpulse.com/legal/terms","title":"SendPulse Terms","publisher":"vendor","quote":"A user can disable it on their own in their personal account.","supports":"the user can turn off renewal"},{"id":"s21","url":"https://sendpulse.com/legal/terms","title":"SendPulse Terms","publisher":"vendor","quote":"Within 30 (thirty) days from the moment that you pay for the service","supports":"refund window for unspent funds"},{"id":"s22","url":"https://sendpulse.com/legal/terms","title":"SendPulse Terms","publisher":"vendor","quote":"the payment for the first subscription period is non-refundable.","supports":"the first period is non-refundable when a trial isn't cancelled in time"},{"id":"s24","url":"https://sendpulse.com/legal/terms","title":"SendPulse Terms","publisher":"vendor","quote":"Any funds remaining on the account shall not be returned unless there are special grounds for a refund","supports":"remaining funds after cancelling"},{"id":"s25","url":"https://sendpulse.com/legal/terms","title":"SendPulse Terms","publisher":"vendor","quote":"SendPulse may permanently delete your account and all the associated data.","supports":"data after the account ends"},{"id":"s26","url":"https://sendpulse.com/legal/terms","title":"SendPulse Terms","publisher":"vendor","quote":"You can cancel account subscription in the SendPulse Service only until you have sent 200 email messages.","supports":"the Terms' 200-email limit on cancelling with a refund"},{"id":"s27","url":"https://sendpulse.com/legal/terms","title":"SendPulse Terms","publisher":"vendor","quote":"If exceeded, the user account is considered to be fully working, and no refund will be allowable.","supports":"no refund after the window"},{"id":"s28","url":"https://sendpulse.com/legal/terms","title":"SendPulse Terms","publisher":"vendor","quote":"Once the trial period expires, users get automatically subscribed and charged to their credit card.","supports":"trials convert to paid automatically"},{"id":"s29","url":"https://sendpulse.com/legal/terms","title":"SendPulse Terms","publisher":"vendor","quote":"If your account is inactive for 24 months or more, we may terminate your account","supports":"inactive accounts can be terminated"},{"id":"s30","url":"https://sendpulse.com/legal/terms","title":"SendPulse Terms","publisher":"vendor","quote":"The user has the right to, at any time, request the deletion of his/her account.","supports":"account deletion on request"},{"id":"s31","url":"https://sendpulse.com/legal/terms","title":"SendPulse Terms","publisher":"vendor","quote":"that have not been spent for use of the service in the given period","supports":"refunds cover only unspent funds"},{"id":"s32","url":"https://sendpulse.com/knowledge-base/account-settings/billing/subscription-basics","title":"Subscription basics","publisher":"vendor","quote":"A subscription automatically renews your pricing plan, so you don't need to pay for it manually each time.","supports":"all subscriptions renew automatically"},{"id":"s33","url":"https://sendpulse.com/knowledge-base/account-settings/billing/subscription-basics","title":"Subscription basics","publisher":"vendor","quote":"every 6 months (limited only to certain plans);","supports":"billing periods"},{"id":"s34","url":"https://sendpulse.com/knowledge-base/account-settings/billing/subscription-tariff","title":"Cancel your subscription","publisher":"vendor","quote":"Select another subscription","supports":"the option for a wrong tool"},{"id":"s35","url":"https://sendpulse.com/prices/email","title":"Email pricing","publisher":"vendor","quote":"With the Free plan, you can send emails to up to 500 subscribers.","supports":"free plan subscriber limit"},{"id":"s36","url":"https://sendpulse.com/legal/terms","title":"SendPulse Terms","publisher":"vendor","quote":"We may delete chatbots that remain idle for more than 90 consecutive days, unless the account uses an active paid plan.","supports":"chatbot deletion without a paid plan"}],"verification":{"level":"docs","checked_on":"2026-10-08","by":"stackcut-research","unverified":["The help articles don't say which user roles can cancel a subscription","The help article doesn't describe a confirmation email or message after cancelling","How to export contacts, campaigns and chatbot data before cancelling isn't covered in the billing help","No retention period after cancelling is stated in the Terms","Whether SendPulse's mobile apps sell subscriptions through the App Store or Google Play isn't documented in the billing help"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Re-checked the cancel article, downgrade article, pricing page and Terms; all quotes confirmed","The first period being non-refundable applies only when a free trial isn't cancelled in time; the packet had stated it for every plan","The 200-email limit now reads as the Terms' limit on cancelling with a refund, not a limit on cancelling at all","Added that all billing periods (monthly, 6-month, yearly) renew automatically, per Subscription basics","Added the three options in the cancel window, trial auto-conversion, account deletion on request, and inactivity and chatbot deletion terms","Removed the start URL, which pointed to the help article rather than the app"]}},"page":"https://stackcut.io/cancel/sendpulse","json":"https://stackcut.io/exits/sendpulse.json","evidence":{"packet_revision":"6966469c2b4a72c6b07dc45c2d30a5fbf8aab178b439b0c0d451dde34753dd42","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"sendpulse--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"senja","name":"Senja","category":"marketing_sales","website":"https://senja.io","domains":["senja.io"],"summary":"On the Billing page (app.senja.io/billing), click Or cancel your subscription and follow the prompts; the account drops to Free when the billing period ends and a confirmation email follows. Free shows only 15 testimonials, so export to CSV first. A paused subscription has no cancel button: contact support.","routes":[{"channel":"direct_web","label":"Starter and Pro plans","applies_to":"Starter and Pro plans, monthly or yearly","who":"The account holder, signed in","method":"self_serve","start_url":"https://app.senja.io/billing","steps":[{"do":"Go to your Billing page","expect":"Or cancel your subscription"},{"do":"Click Or cancel your subscription","expect":null},{"do":"Follow the on-screen instructions to finish the cancellation","expect":null}],"confirm_by":"An email confirming the cancellation","effective":"The account downgrades to the Free plan automatically at the end of the current billing period","notice":null,"refund":"Refund requests are handled case by case through Senja Support; after most refunds the subscription is cancelled right away and the account moves to Free","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7"]},{"channel":"direct_web","label":"Paused subscriptions","applies_to":"Subscriptions that are currently paused (the Billing page shows no cancel button)","who":"The account holder","method":"form","start_url":"https://senja.io/contact","steps":[{"do":"Contact the Senja Support team and ask them to cancel your paid plan for you","expect":null}],"confirm_by":null,"effective":"Not stated in the help center; the Terms say a termination takes effect 30 days after Senja receives the notice","notice":"The Terms say a termination notice takes effect 30 days after Senja receives it","refund":null,"fees":null,"source_ids":["s8","s9","s10","s25"]}],"pay_less":[{"type":"free_plan","what":"The Free plan keeps 15 video and text testimonials visible (new ones beyond that are hidden), with Senja branding on widgets and the Wall of Love and SD video only","evidence":"documented","source_ids":["s11","s12","s13","s14"]},{"type":"downgrade","what":"Switch between Starter and Pro with Change plan on the Billing page; it takes effect immediately and unused days become a balance on the next invoice","evidence":"documented","source_ids":["s15","s16"]},{"type":"annual_billing","what":"Save 17% by paying annually instead of monthly","evidence":"documented","source_ids":["s17"]},{"type":"student_or_nonprofit","what":"Nonprofits, charities and NGOs can get 30% off any plan for life by contacting support with proof of status","evidence":"documented","source_ids":["s18"]}],"export":[{"data":"Testimonials, with video and image links","how":"On the Proof page, select testimonials and click Export in the bottom toolbar, or open the three-dot menu next to Invite a customer and choose Export all to CSV","format":"CSV (videos and images appear as links)","limits":"Videos are downloaded separately; on the Free plan only 15 testimonials stay visible","source_ids":["s19","s20","s11"]}],"after_cancel":{"access_until":"The end of the current billing period, plus a 10-day grace period with paid features","data_kept":"Testimonials and data stay in the account on the Free plan; deleting the account is what erases them","you_lose":["Testimonials beyond 15: new ones you collect are hidden until you upgrade","Branding-free widgets: widgets and the Wall of Love show Senja branding","Paid features, after the 10-day grace period"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["A paused subscription has no cancel button on the Billing page: contact Senja Support to cancel it","Downgrading to Free requires cancelling the paid plan","Deleting the account (Account settings, Delete Account) is separate and permanently deletes the subscription, projects, testimonials, widgets and Walls of Love","If charges continue after cancelling, contact Senja Support"]},"sources":[{"id":"s1","url":"https://support.senja.io/how-do-i-cancel-my-paid-plan-bh2px","title":"How do I cancel my paid plan?","publisher":"vendor","quote":"Go to your Billing page","supports":"where the flow starts"},{"id":"s2","url":"https://support.senja.io/how-do-i-cancel-my-paid-plan-bh2px","title":"How do I cancel my paid plan?","publisher":"vendor","quote":"Click Or cancel your subscription","supports":"the cancel link"},{"id":"s3","url":"https://support.senja.io/how-do-i-cancel-my-paid-plan-bh2px","title":"How do I cancel my paid plan?","publisher":"vendor","quote":"Follow the on-screen instruction to finalize cancellation","supports":"the final step"},{"id":"s4","url":"https://support.senja.io/how-do-i-cancel-my-paid-plan-bh2px","title":"How do I cancel my paid plan?","publisher":"vendor","quote":"Your account will automatically downgrade to the Free plan at the end of your current billing period","supports":"when it takes effect"},{"id":"s5","url":"https://support.senja.io/how-do-i-cancel-my-paid-plan-bh2px","title":"How do I cancel my paid plan?","publisher":"vendor","quote":"After you cancel your subscription, you will receive an email confirming the cancellation","supports":"the confirmation email"},{"id":"s6","url":"https://support.senja.io/how-to-request-a-refund-for-your-senja-subscription-kbbdp","title":"How to request a refund for your Senja subscription","publisher":"vendor","quote":"We handle refund requests on a case-by-case basis.","supports":"the refund policy"},{"id":"s7","url":"https://support.senja.io/how-to-request-a-refund-for-your-senja-subscription-kbbdp","title":"How to request a refund for your Senja subscription","publisher":"vendor","quote":"your subscription is cancelled right away and you'll be on Free plan","supports":"what a refund does to the plan"},{"id":"s8","url":"https://support.senja.io/how-do-i-cancel-my-paid-plan-bh2px","title":"How do I cancel my paid plan?","publisher":"vendor","quote":"When you're pausing your subscription, you will not find the cancellation button","supports":"paused subscriptions can't be cancelled on the Billing page"},{"id":"s9","url":"https://support.senja.io/how-do-i-cancel-my-paid-plan-bh2px","title":"How do I cancel my paid plan?","publisher":"vendor","quote":"If you wish to cancel, contact Senja Support team to cancel your paid plan for you.","supports":"support cancels paused subscriptions"},{"id":"s10","url":"https://senja.io/legal/terms-of-service","title":"Senja Terms of Service","publisher":"vendor","quote":"Open-ended subscriptions may be terminated at any time by sending a clear and unambiguous termination notice to the Owner","supports":"cancelling by notice to Senja"},{"id":"s11","url":"https://support.senja.io/how-do-i-cancel-my-paid-plan-bh2px","title":"How do I cancel my paid plan?","publisher":"vendor","quote":"If you have more than 15 testimonials, any new testimonials you collect will be hidden","supports":"the Free plan's testimonial limit"},{"id":"s12","url":"https://support.senja.io/what-are-the-differences-between-the-free-and-paid-plans-sdcfs","title":"What are the differences between the free and paid plans?","publisher":"vendor","quote":"15 video and text","supports":"Free plan testimonials"},{"id":"s13","url":"https://support.senja.io/how-do-i-cancel-my-paid-plan-bh2px","title":"How do I cancel my paid plan?","publisher":"vendor","quote":"Your widgets and Wall of Love will display Senja branding","supports":"branding on Free"},{"id":"s14","url":"https://support.senja.io/what-are-the-differences-between-the-free-and-paid-plans-sdcfs","title":"What are the differences between the free and paid plans?","publisher":"vendor","quote":"SD quality only","supports":"Free plan video quality"},{"id":"s15","url":"https://support.senja.io/how-do-i-change-my-senja-plan-goefs","title":"How do I change my Senja plan?","publisher":"vendor","quote":"The days remaining on your current plan convert into a $ balance","supports":"credit on plan changes"},{"id":"s16","url":"https://support.senja.io/how-do-i-change-my-senja-plan-goefs","title":"How do I change my Senja plan?","publisher":"vendor","quote":"wait until the end of billing period","supports":"plan changes apply at once"},{"id":"s17","url":"https://support.senja.io/does-senja-offer-discounts-nz8s6","title":"Does Senja offer discounts?","publisher":"vendor","quote":"Save 17% by paying annually instead of monthly","supports":"the annual discount"},{"id":"s18","url":"https://support.senja.io/does-senja-offer-a-discount-for-nonprofits-charities-ng4my","title":"Does Senja offer a discount for nonprofits/charities?","publisher":"vendor","quote":"30% discount for life on any plan","supports":"the nonprofit discount"},{"id":"s19","url":"https://support.senja.io/how-do-i-download-my-testimonials-xudvt","title":"How do I download my testimonials?","publisher":"vendor","quote":"Your testimonials will be downloaded in CSV","supports":"the export format"},{"id":"s20","url":"https://support.senja.io/how-do-i-download-my-testimonials-xudvt","title":"How do I download my testimonials?","publisher":"vendor","quote":"Export all to CSV","supports":"exporting everything"},{"id":"s21","url":"https://support.senja.io/how-do-i-cancel-my-paid-plan-bh2px","title":"How do I cancel my paid plan?","publisher":"vendor","quote":"After your paid plan expires, you will have access to paid features for a grace period of 10 days","supports":"the 10-day grace period"},{"id":"s22","url":"https://support.senja.io/how-to-request-a-refund-for-your-senja-subscription-kbbdp","title":"How to request a refund for your Senja subscription","publisher":"vendor","quote":"All your testimonials and data remain safe","supports":"data is kept"},{"id":"s23","url":"https://support.senja.io/how-do-i-change-my-senja-plan-goefs","title":"How do I change my Senja plan?","publisher":"vendor","quote":"cancel your paid plan to downgrade to the Free plan","supports":"moving to Free means cancelling"},{"id":"s24","url":"https://support.senja.io/how-do-i-delete-my-account-i6sjq","title":"How do I delete my account?","publisher":"vendor","quote":"Your subscription, projects, testimonials, widgets, Walls of Love and other account related data will be permanently and irreversibly deleted.","supports":"deleting the account is permanent"},{"id":"s25","url":"https://senja.io/legal/terms-of-service","title":"Senja Terms of Service","publisher":"vendor","quote":"Terminations shall take effect 30 days after the notice of termination has been received by the Owner.","supports":"a termination notice takes effect 30 days after receipt"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Whether the cancel flow asks for a reason or shows an offer is not documented","How to pause a subscription is not documented, though the help mentions paused subscriptions","Which team roles can cancel is not documented","The Terms say terminations take effect 30 days after notice is received, while the help center says a Billing-page cancellation downgrades the account at the end of the billing period; the help center is followed for that route"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Paused-subscription route: added the Terms' rule that a termination takes effect 30 days after Senja receives the notice","Pricing page read: no lifetime, AppSumo or app-store plans; yearly billing is 2 months free (matches the 17% saving)","Noted the Terms' 30-day rule versus the help center's end-of-period downgrade in unverified"]}},"stackcut":{"vendor_id":"senja","name":"Senja","recipes":[{"id":"testimonial-wall","title":"Owned testimonial collection and widget","best_year_one_net":336}]},"page":"https://stackcut.io/cancel/senja","json":"https://stackcut.io/exits/senja.json","evidence":{"packet_revision":"eb7388be5bafac0425aa0111c353082729406193b0edd1df51114a4aa897a86b","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"senja--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"senja--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"sentry","name":"Sentry","category":"developer_tools","website":"https://sentry.io","domains":["sentry.io"],"summary":"An Owner or Billing member cancels, or drops to the free Developer plan, in Settings, Subscription. It takes effect at the end of the current monthly or annual term, with no refunds. Gotcha: an email or phone request doesn't count as notice of non-renewal, and terms renew automatically.","routes":[{"channel":"direct_web","label":"Cancel or downgrade the subscription","applies_to":"Team, Business and other paid plans billed by Sentry, monthly or annually","who":"An organization Owner or a member with the Billing role","method":"self_serve","start_url":"https://sentry.io/orgredirect/organizations/:orgslug/settings/billing/overview/","steps":[{"do":"Sign in as an Owner or Billing member and open Settings, then Subscription","expect":null},{"do":"From the Subscription page, cancel the paid plan or move to a cheaper one; without a paid plan the organization reverts to the free Developer plan at the end of the current contract","expect":null},{"do":"If you set a pay-as-you-go budget, lower it: usage is charged only up to the budget. If you've already used more than the new amount, the budget is set to what you've used and new data is rejected; the full decrease applies from the next billing date","expect":null}],"confirm_by":null,"effective":"Downgrades and cancellations are processed at the end of the current contract cycle, and the fees for that term are still owed. Pay-as-you-go usage is billed monthly","notice":"Cancel in the account settings before the current term ends: terms renew automatically for the same period, and an email or phone request isn't notice of non-renewal","refund":"None: downgrades and cancellations can't be refunded, and there are no refunds or credits for partial months or unused months","fees":"All fees for the rest of the current term are still due, including monthly fees and on-demand usage. At its sole discretion, Sentry may let you cancel immediately for a lump-sum payment equal to the next three months of subscription fees","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s14","s15","s40","s41","s42","s43","s44"]},{"channel":"direct_web","label":"Delete the organization or account","applies_to":"Sentry organizations and user accounts you no longer need","who":"Only Org Owners can remove an organization; each user closes their own account","method":"self_serve","start_url":"https://sentry.io","steps":[{"do":"Export any data and receipts you want to keep first: deletion can't be undone","expect":null},{"do":"To remove an organization, go to the Organization Settings page and click Remove Organization","expect":"a confirmation prompt"},{"do":"Confirm; the organization is queued for deletion","expect":null},{"do":"To close your user account, open User Settings from the dropdown under your organization's name, then Account Preferences, and use Close Account. If you're the sole owner of an organization, that organization is deleted too","expect":null}],"confirm_by":null,"effective":"A removed organization is queued for deletion after you confirm. Closing an account removes its data after a 24-hour waiting period","notice":null,"refund":null,"fees":null,"source_ids":["s16","s17","s18","s19","s20","s21","s48"]},{"channel":"reseller_or_partner","label":"Created through the Vercel Marketplace","applies_to":"Sentry organizations set up through Sentry's Vercel Marketplace integration","who":"The Sentry organization's Owner or Billing member; card changes are made by the Vercel account","method":"self_serve","start_url":"https://sentry.io/orgredirect/organizations/:orgslug/settings/billing/overview/","steps":[{"do":"Cancel or change the plan in Sentry's Subscription settings: subscription settings can only be changed within Sentry","expect":null},{"do":"Change or remove the credit card in Vercel: card settings can only be changed there","expect":null},{"do":"Deleting the integration in Vercel doesn't delete the Sentry organization; it permanently removes the connection between the two accounts","expect":null}],"confirm_by":null,"effective":"As for other Sentry plans: changes are processed at the end of the current contract cycle","notice":null,"refund":"None: downgrades and cancellations can't be refunded","fees":null,"source_ids":["s4","s22","s23","s24","s25","s26"]}],"pay_less":[{"type":"free_plan","what":"The free Developer plan: one user and 5k errors. Organizations that don't upgrade by the end of the 14-day free trial stay on it","evidence":"documented","source_ids":["s27","s28","s29","s30","s31"]},{"type":"annual_billing","what":"Team and Business plans cost less billed annually (\"Save with annual\" on the pricing page), but an annual term renews automatically and its fees aren't refundable","evidence":"documented","source_ids":["s45","s10","s11"]}],"export":[{"data":"Query results from Discover (events and errors)","how":"Run the query in Discover and click Export Data to download a CSV; for large exports, Sentry emails a download link","format":"CSV","limits":"Up to 10 million rows or 1 GB. Error queries in Discover need a Trial, Business or Enterprise plan. Export during the subscription term: afterwards Sentry deletes Service Data on its standard schedule","source_ids":["s32","s33","s34","s35","s36","s37","s39"]},{"data":"Receipts","how":"An Owner or Billing member opens Settings, then Subscription, then Receipts","format":null,"limits":null,"source_ids":["s15"]}],"after_cancel":{"access_until":"The end of the current subscription term","data_kept":"After the subscription term, Sentry deletes Service Data on its standard schedule, and deleted data may remain in standard backups. A closed account's data is removed after a 24-hour waiting period","you_lose":["The paid plan once the term ends","Service Data, features or capacity, when you downgrade","Organizations you are the sole owner of, if you close your account","Everything in a removed organization once its deletion runs"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Email or phone requests don't count as notice of non-renewal: cancel in the account settings","Only Owners and Billing members can change the subscription","Closing your user account deletes any organization you solely own; organizations with other owners are left unchanged","A 14-day free trial that isn't upgraded ends on the free Developer plan","Organizations created through Vercel: change the plan in Sentry and the card in Vercel. Deleting the Vercel integration doesn't delete the Sentry organization","Pay-as-you-go usage is billed monthly, even on annual plans","Bought through a reseller: the order details are those of the reseller's Order with Sentry, and any refund you're owed is requested through the reseller"]},"sources":[{"id":"s1","url":"https://docs.sentry.io/pricing/","title":"Pricing & Billing","publisher":"vendor","quote":"Plan upgrades take effect immediately. Plan downgrades and cancellations are processed at the end of the current contract cycle and cannot be refunded.","supports":"when a cancellation takes effect, and no refunds"},{"id":"s2","url":"https://docs.sentry.io/pricing/","title":"Pricing & Billing","publisher":"vendor","quote":"Your billing cycle will be either monthly or annually, depending on the contract term of your subscription, and whether or not you are using pay-as-you-go (PAYG).","supports":"monthly and annual billing"},{"id":"s3","url":"https://docs.sentry.io/pricing/","title":"Pricing & Billing","publisher":"vendor","quote":"If you use PAYG, you will receive a monthly bill for this usage.","supports":"pay-as-you-go is billed monthly"},{"id":"s4","url":"https://docs.sentry.io/organization/membership/","title":"Organization and User Management","publisher":"vendor","quote":"Can edit billing information and subscription details","supports":"Owners can edit subscription details"},{"id":"s5","url":"https://docs.sentry.io/pricing/","title":"Pricing & Billing","publisher":"vendor","quote":"You will only be charged for what you use up to your PAYG budget.","supports":"lowering the pay-as-you-go budget caps overage"},{"id":"s6","url":"https://docs.sentry.io/pricing/","title":"Pricing & Billing","publisher":"vendor","quote":"Any data sent after you've run through your reserved volume and PAYG budget will be dropped and you won't be charged for it.","supports":"usage past the budget isn't charged"},{"id":"s7","url":"https://sentry.io/terms/","title":"Terms of Service","publisher":"vendor","quote":"Customer must cancel its account(s)/subscription(s) from its account settings.","supports":"where to cancel"},{"id":"s8","url":"https://sentry.io/terms/","title":"Terms of Service","publisher":"vendor","quote":"An email or phone request to cancel Customer's account is not considered notice of non-renewal.","supports":"email or phone isn't notice"},{"id":"s9","url":"https://sentry.io/terms/","title":"Terms of Service","publisher":"vendor","quote":"Any cancellation will take effect only at the end of Customer's then-current Subscription Term","supports":"cancellation takes effect at term end"},{"id":"s10","url":"https://sentry.io/terms/","title":"Terms of Service","publisher":"vendor","quote":"each Subscription Term will automatically renew for an equivalent period unless either party gives the other party notice of non-renewal","supports":"automatic renewal"},{"id":"s11","url":"https://sentry.io/terms/","title":"Terms of Service","publisher":"vendor","quote":"all fees are non-refundable","supports":"no refunds"},{"id":"s12","url":"https://sentry.io/terms/","title":"Terms of Service","publisher":"vendor","quote":"There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account.","supports":"no credits for partial or unused months"},{"id":"s13","url":"https://sentry.io/terms/","title":"Terms of Service","publisher":"vendor","quote":"Downgrades will go into effect at the end of Customer's then-current Subscription Term.","supports":"when a downgrade takes effect"},{"id":"s14","url":"https://sentry.io/terms/","title":"Terms of Service","publisher":"vendor","quote":"permit Customer to cancel its subscription immediately without further liability by making a lump-sum payment to Sentry that is equal to the upcoming three (3) months of subscription fees","supports":"the immediate-cancellation payment"},{"id":"s15","url":"https://docs.sentry.io/pricing/","title":"Pricing & Billing","publisher":"vendor","quote":"Users with Billing or Owner-level permissions can find their receipts in Settings > Subscription > Receipts","supports":"the Settings, Subscription page"},{"id":"s16","url":"https://docs.sentry.io/organization/membership/","title":"Organization and User Management","publisher":"vendor","quote":"go to the Organization Settings page and click \"Remove Organization\"","supports":"how to remove an organization"},{"id":"s17","url":"https://docs.sentry.io/organization/membership/","title":"Organization and User Management","publisher":"vendor","quote":"After confirmation, your organization is queued for deletion","supports":"what happens after removal"},{"id":"s18","url":"https://docs.sentry.io/account/user-settings/","title":"User Settings","publisher":"vendor","quote":"If your account is the sole owner of an organization, this organization will be deleted.","supports":"closing an account deletes solely owned organizations"},{"id":"s19","url":"https://docs.sentry.io/account/user-settings/","title":"User Settings","publisher":"vendor","quote":"Closing your Sentry account automatically removes all data associated with your account after a 24-hour waiting period to prevent accidental cancellation.","supports":"the 24-hour waiting period"},{"id":"s20","url":"https://docs.sentry.io/account/user-settings/","title":"User Settings","publisher":"vendor","quote":"Deleting your account cannot be undone.","supports":"account deletion is permanent"},{"id":"s21","url":"https://docs.sentry.io/account/user-settings/","title":"User Settings","publisher":"vendor","quote":"Organizations with multiple owners will remain unchanged.","supports":"shared organizations stay"},{"id":"s22","url":"https://docs.sentry.io/organization/integrations/deployment/vercel/","title":"Vercel integration","publisher":"vendor","quote":"users can modify their organizations billing information from within the Vercel platform, or within Sentry directly.","supports":"Vercel-created organizations' billing"},{"id":"s23","url":"https://docs.sentry.io/organization/integrations/deployment/vercel/","title":"Vercel integration","publisher":"vendor","quote":"Subscription settings can only be modified within Sentry.","supports":"the plan is changed in Sentry"},{"id":"s24","url":"https://docs.sentry.io/organization/integrations/deployment/vercel/","title":"Vercel integration","publisher":"vendor","quote":"Credit card settings can only be modified within Vercel.","supports":"the card is changed in Vercel"},{"id":"s25","url":"https://docs.sentry.io/organization/integrations/deployment/vercel/","title":"Vercel integration","publisher":"vendor","quote":"If the integration is deleted within Vercel, the Sentry organization will not be deleted.","supports":"deleting the integration keeps the organization"},{"id":"s26","url":"https://docs.sentry.io/organization/integrations/deployment/vercel/","title":"Vercel integration","publisher":"vendor","quote":"will permanently remove the connection between the Vercel account and the Sentry account","supports":"what deleting the integration does"},{"id":"s27","url":"https://docs.sentry.io/pricing/","title":"Pricing & Billing","publisher":"vendor","quote":"Sentry has one free Developer plan and three paid plans: Team, Business, and Enterprise.","supports":"the free Developer plan"},{"id":"s28","url":"https://sentry.io/pricing/","title":"Plans and Pricing","publisher":"vendor","quote":"One user","supports":"the Developer plan's user limit"},{"id":"s29","url":"https://sentry.io/pricing/","title":"Plans and Pricing","publisher":"vendor","quote":"5k errors","supports":"the Developer plan's error volume"},{"id":"s30","url":"https://docs.sentry.io/pricing/","title":"Pricing & Billing","publisher":"vendor","quote":"All new Sentry accounts come with a 14-day free trial period.","supports":"the free trial"},{"id":"s31","url":"https://docs.sentry.io/pricing/","title":"Pricing & Billing","publisher":"vendor","quote":"Users who haven't upgraded by the end of their free trial will remain on the free Developer plan with limited features.","supports":"trials end on the free plan"},{"id":"s32","url":"https://docs.sentry.io/product/explore/discover-queries/","title":"Discover Queries","publisher":"vendor","quote":"Click \"Export Data\" to download a CSV file of the results.","supports":"how to export query results"},{"id":"s33","url":"https://docs.sentry.io/product/explore/discover-queries/","title":"Discover Queries","publisher":"vendor","quote":"For large exports, you'll receive an email with the download link.","supports":"large exports arrive by email"},{"id":"s34","url":"https://docs.sentry.io/product/explore/discover-queries/","title":"Discover Queries","publisher":"vendor","quote":"The results are limited to 10 million rows or 1 GB, whichever comes first.","supports":"the export size limit"},{"id":"s35","url":"https://docs.sentry.io/product/explore/discover-queries/","title":"Discover Queries","publisher":"vendor","quote":"is available only if your organization is on a Trial, Business, or Enterprise plan","supports":"error queries need a Trial, Business or Enterprise plan"},{"id":"s36","url":"https://sentry.io/terms/","title":"Terms of Service","publisher":"vendor","quote":"Customer may export or delete its Service Data from the Service using the export and deletion features described in the Documentation.","supports":"exporting during the term"},{"id":"s37","url":"https://sentry.io/terms/","title":"Terms of Service","publisher":"vendor","quote":"After the Subscription Term, Sentry will delete Service Data in accordance with its standard schedule and procedures.","supports":"deletion after the term"},{"id":"s39","url":"https://sentry.io/terms/","title":"Terms of Service","publisher":"vendor","quote":"Service Data and other Confidential Information may be retained in the receiving party's standard backups after deletion.","supports":"data in backups after deletion"},{"id":"s40","url":"https://docs.sentry.io/pricing/","title":"Pricing & Billing","publisher":"vendor","quote":"Billing or Owner-level users have the permissions to make changes to information on the Subscription page.","supports":"who can change the subscription"},{"id":"s41","url":"https://docs.sentry.io/pricing/","title":"Pricing & Billing","publisher":"vendor","quote":"If you no longer want to be on a paid plan, you'll revert to the base Developer plan at the end of your current contract.","supports":"cancelling returns the organization to the Developer plan at term end"},{"id":"s42","url":"https://docs.sentry.io/pricing/","title":"Pricing & Billing","publisher":"vendor","quote":"your budget will be lowered to match what you've already used.","supports":"lowering a PAYG budget mid-cycle"},{"id":"s43","url":"https://docs.sentry.io/pricing/","title":"Pricing & Billing","publisher":"vendor","quote":"Your PAYG budget will be decreased to the desired amount on your next billing date.","supports":"when a lower PAYG budget applies"},{"id":"s44","url":"https://sentry.io/terms/","title":"Terms of Service","publisher":"vendor","quote":"Customer will continue to owe all fees (including, if applicable, monthly subscription fees and fees for any On Demand Usage)","supports":"fees for the rest of the term"},{"id":"s45","url":"https://sentry.io/pricing/","title":"Plans and Pricing","publisher":"vendor","quote":"Save with annual","supports":"annual billing costs less"},{"id":"s46","url":"https://sentry.io/terms/","title":"Terms of Service","publisher":"vendor","quote":"In the event Customer is entitled to a refund under this Agreement, Customer must request such refund through the Reseller.","supports":"refunds for reseller purchases"},{"id":"s47","url":"https://sentry.io/terms/","title":"Terms of Service","publisher":"vendor","quote":"Downgrading account(s) may cause the loss of Service Data, features, or capacity of such account(s).","supports":"what a downgrade can cost you"},{"id":"s48","url":"https://docs.sentry.io/account/user-settings/","title":"User Settings","publisher":"vendor","quote":"Close Account","supports":"the Close Account control"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["The exact buttons and screens for cancelling or downgrading on Sentry's Subscription page aren't described in Sentry's public docs","Whether removing an organization also ends its paid subscription isn't stated in Sentry's docs","Whether removing the Vercel integration stops billing for the Sentry organization isn't stated","How to cancel a subscription bought through a reseller isn't described; Sentry's Terms only say the order and any refund go through the reseller","Notice and termination terms for Enterprise customers with their own agreement aren't public","Sentry's pricing page offers annual savings without stating the discount, and doesn't describe startup or sponsored plans","Whether Sentry's cancel flow asks for a reason or shows an offer isn't documented"],"review":{"by":"stackcut-review","on":"2026-10-06","result":"fixed","notes":["Added from Sentry's billing docs: Billing or Owner users change the Subscription page, and a cancelled organization reverts to the Developer plan at the end of the contract","Pay-as-you-go: a lower budget can't go below what's already used, new data is then rejected, and the decrease applies from the next billing date","Fees for the rest of the term include on-demand usage; the three-month lump-sum exit is at Sentry's sole discretion","Named where Close Account sits (User Settings, Account Preferences); added annual billing, the downgrade data-loss warning and the reseller refund rule"]}},"delete_account":{"url":"https://sentry.io/settings/account/close-account/","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/sentry","json":"https://stackcut.io/exits/sentry.json","evidence":{"packet_revision":"75af019c7ad2d9aa2fb9811fc89ac54139ac10b807b325ad88fe4e9eeb58e9e0","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"sentry--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"sentry--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"sentry--reseller-or-partner--r3","channel":"reseller_or_partner","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"seon","name":"SEON","category":"security_privacy","website":"https://seon.io","domains":["seon.io","docs.seon.io","login.seon.io","status.seon.io","trust.seon.io"],"summary":"Signed SEON Order Forms are non-cancellable and renew automatically unless written notice reaches legal@seon.io at least 60 days before expiry. Online orders with no fixed term end by email to info@seon.io, with immediate effect. Customer Data can be exported for 30 days after termination.","routes":[{"channel":"sales_contract","label":"Signed Order Form","applies_to":"Services bought under a signed Order Form, including renewals of it","who":"The customer named in the signed Order Form","method":"email","start_url":"https://seon.io/legal-and-security/legal/","steps":[{"do":"Check the signed Order Form for the term and the expiry date","expect":null},{"do":"At least 60 days before the term expires, email written notice of non-renewal to legal@seon.io, the notice address in Section 16.1 of the Terms","expect":null},{"do":"Don't plan on ending early or on a refund: a signed Order Form is non-cancellable, except for SEON's uncured material breach or the other cases the Terms list","expect":null}],"confirm_by":"No confirmation step is documented; email notices take effect on delivery, so keep the sent email as proof","effective":"At the end of the current term. If no renewal Order Form is signed, the term renews automatically for an equal length unless notice is given","notice":"Written notice of non-renewal by email at least 60 days before the term expires","refund":"Once signed, an Order Form is non-cancellable and sums paid are non-refundable, unless the Order Form or the Terms say otherwise; if you terminate for SEON's material breach left uncured 30 days after written notice, SEON refunds fees prepaid for the terminated Services","fees":"Pricing is set so SEON recovers your full minimum commitment over the term, and fees can't be reduced for under-use; overdue amounts accrue interest at 1.5% per month (or the legal maximum, if lower); fees rise 5% on each automatic renewal unless the Order Form says otherwise","source_ids":["s4","s5","s6","s7","s8","s9","s14","s16","s17","s18","s19","s20"]},{"channel":"direct_web","label":"Online orders","applies_to":"Services ordered online (an Online Order) rather than under a signed Order Form, where the online order doesn't state a fixed term","who":"The customer on the online order","method":"email","start_url":"https://seon.io/legal-and-security/legal/","steps":[{"do":"Email info@seon.io, the address in Section D(2) of the Terms, saying you are ending your Online Order; you can also use any cancel option SEON offers online","expect":null}],"confirm_by":"No confirmation step is documented; email notices take effect on delivery, so keep the sent email as proof","effective":"Immediately when you end it by email; access to the affected Services stops at once. An online order with a fixed term runs to the end of that term","notice":null,"refund":"The Terms' section on online orders says nothing about refunds","fees":"You authorize SEON and its payment providers to charge your payment method for all fees when due, including recurring fees","source_ids":["s1","s2","s3","s10","s21","s22","s9"]}],"pay_less":[{"type":"downgrade","what":"Starter plan at a listed $699 per month, where Premium is custom-priced; both are bought by speaking with SEON","evidence":"documented","source_ids":["s15"]}],"export":[{"data":"Customer Data","how":"Retrieve and export it during the 30 days after termination or expiration; the Terms say SEON makes it available for this","format":null,"limits":"Available for at least 30 days after the effective date of termination or expiration; after that SEON returns or deletes it under the DPA","source_ids":["s11","s12","s13"]}],"after_cancel":{"access_until":"When termination takes effect; access to the affected Services ceases","data_kept":"Customer Data stays available to retrieve for at least 30 days after termination; then SEON returns or deletes it under the DPA","you_lose":["Access to the affected Services as soon as termination takes effect","Customer Data once the 30-day retrieval window closes and SEON returns or deletes it under the DPA"]},"agent_notes":{"sign_in_needed":false,"phone_or_chat_only":false,"retention_step":null,"tips":["A signed Order Form doesn't end when you stop using the service: it renews automatically for an equal term unless written notice reaches legal@seon.io at least 60 days before expiry","Each automatic renewal raises fees by 5% unless the Order Form says otherwise","Online orders without a fixed term can be ended by email to info@seon.io with immediate effect","Export Customer Data within 30 days after termination; after that SEON returns or deletes it under the DPA"]},"sources":[{"id":"s1","url":"https://seon.io/legal-and-security/legal/","title":"Legal and security: Terms of Service","publisher":"vendor","quote":"Where Customer orders Services online rather than under a signed Order Form,","supports":"what counts as an online order"},{"id":"s2","url":"https://seon.io/legal-and-security/legal/","title":"Legal and security: Terms of Service","publisher":"vendor","quote":"Customer authorizes SEON and its payment service providers to charge the payment method Customer provides","supports":"the card authorization for online orders"},{"id":"s3","url":"https://seon.io/legal-and-security/legal/","title":"Legal and security: Terms of Service","publisher":"vendor","quote":"it continues until Customer terminates it, which Customer may do at any time with immediate effect by email","supports":"an online order ends by email with immediate effect"},{"id":"s4","url":"https://seon.io/legal-and-security/legal/","title":"Legal and security: Terms of Service","publisher":"vendor","quote":"once signed, each Order Form is non-cancellable and all sums paid are non-refundable","supports":"signed Order Forms cannot be cancelled and are not refunded"},{"id":"s5","url":"https://seon.io/legal-and-security/legal/","title":"Legal and security: Terms of Service","publisher":"vendor","quote":"Except as otherwise provided on the Order Form or this Agreement","supports":"the Order Form or Terms can provide otherwise"},{"id":"s6","url":"https://seon.io/legal-and-security/legal/","title":"Legal and security: Terms of Service","publisher":"vendor","quote":"unless either party provides written notice of non-renewal to the other at least sixty (60) days before the expiration","supports":"automatic renewal and the 60-day non-renewal notice"},{"id":"s7","url":"https://seon.io/legal-and-security/legal/","title":"Legal and security: Terms of Service","publisher":"vendor","quote":"Upon each automatic renewal, the fees for the renewed Services increase by five percent (5%)","supports":"the renewal price increase"},{"id":"s8","url":"https://seon.io/legal-and-security/legal/","title":"Legal and security: Terms of Service","publisher":"vendor","quote":"SEON recovers the full value of Customer’s minimum contractual commitments over the Term","supports":"the minimum commitment is owed for the term"},{"id":"s9","url":"https://seon.io/legal-and-security/legal/","title":"Legal and security: Terms of Service","publisher":"vendor","quote":"All notices under this Agreement shall be given in writing by email and are effective upon delivery.","supports":"notices are given in writing by email"},{"id":"s10","url":"https://seon.io/legal-and-security/legal/","title":"Legal and security: Terms of Service","publisher":"vendor","quote":"Customer’s rights to access and use the affected Services will immediately cease","supports":"access ends when the terminated services stop"},{"id":"s11","url":"https://seon.io/legal-and-security/legal/","title":"Legal and security: Terms of Service","publisher":"vendor","quote":"for at least thirty (30) days following the effective date of termination or expiration","supports":"the retrieval window after termination"},{"id":"s12","url":"https://seon.io/legal-and-security/legal/","title":"Legal and security: Terms of Service","publisher":"vendor","quote":"SEON will make Customer Data available for Customer to retrieve and export","supports":"Customer Data can be retrieved and exported"},{"id":"s13","url":"https://seon.io/legal-and-security/legal/","title":"Legal and security: Terms of Service","publisher":"vendor","quote":"after which SEON will return or delete Customer Data in accordance with the DPA","supports":"what happens after the retrieval window"},{"id":"s14","url":"https://seon.io/legal-and-security/legal/","title":"Legal and security: Terms of Service","publisher":"vendor","quote":"Any amounts not paid by the due date will accrue interest at the rate of one and one-half percent (1.5%) per month","supports":"late payment interest"},{"id":"s15","url":"https://seon.io/pricing/","title":"SEON pricing","publisher":"vendor","quote":"$699 per month","supports":"the Starter plan price"},{"id":"s16","url":"https://seon.io/legal-and-security/legal/","title":"Legal and security: Terms of Service","publisher":"vendor","quote":"If Customer has not entered into an Order Form with SEON regarding renewal of the Services prior to the expiration","supports":"when automatic renewal applies"},{"id":"s17","url":"https://seon.io/legal-and-security/legal/","title":"Legal and security: Terms of Service","publisher":"vendor","quote":"shall be automatically renewed for an additional term of equal length","supports":"the renewal term length"},{"id":"s18","url":"https://seon.io/legal-and-security/legal/","title":"Legal and security: Terms of Service","publisher":"vendor","quote":"fails to correct the breach within 30 days of written specification of the breach","supports":"the cure period for termination for breach"},{"id":"s19","url":"https://seon.io/legal-and-security/legal/","title":"Legal and security: Terms of Service","publisher":"vendor","quote":"SEON will refund to Customer any fees prepaid for the terminated Services","supports":"the refund when the customer terminates for SEON's breach"},{"id":"s20","url":"https://seon.io/legal-and-security/legal/","title":"Legal and security: Terms of Service","publisher":"vendor","quote":"withhold, defer, reduce, or offset any fees","supports":"fees can't be reduced for under-use"},{"id":"s21","url":"https://seon.io/legal-and-security/legal/","title":"Legal and security: Terms of Service","publisher":"vendor","quote":"where the Online Order does not state a fixed term, it continues until Customer terminates it","supports":"online orders without a fixed term run until ended"},{"id":"s22","url":"https://seon.io/legal-and-security/legal/","title":"Legal and security: Terms of Service","publisher":"vendor","quote":"or by any method SEON makes available online, or until SEON terminates it on thirty (30) days' notice","supports":"other ways to end an online order"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["The Terms don't give the length of a signed Order Form's initial term; it is set in each Order Form, which isn't public","No self-serve cancel button for online orders is documented; the Terms name email or any method SEON makes available online","Refunds for online orders aren't addressed in the public Terms, and the answer to 'Does SEON offer refunds?' in SEON's billing FAQ isn't confirmed here","The pricing page doesn't say whether the Starter plan is sold as an online order or under an Order Form","No export before cancelling is documented; retrieval is described only for 30 days after termination","The data retention period in Appendix 1 of SEON's Data Processing Agreement, which sets deletion timing, isn't confirmed"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Re-checked both routes against SEON's Terms of Service, contact page, pricing page and billing FAQ: non-cancellable Order Forms, automatic renewal with 60 days' written notice, the 5% renewal increase, immediate-effect email termination for online orders and the 30-day data retrieval window are confirmed","Named the email addresses the Terms link to (shown on the page through email protection): info@seon.io for ending online orders and legal@seon.io for formal notices, replacing the generic contact-page step","Online orders: limited the route to orders with no fixed term, as Section D(2) says, and added SEON's online cancel methods as an alternative","Order Forms: added the refund when you terminate for SEON's uncured material breach, that renewal applies only when no renewal Order Form is signed, and that fees can't be reduced for under-use","Replaced the free-trial pay-less item, which isn't a cheaper way to keep the service, with the Starter plan's $699 per month list price"]}},"page":"https://stackcut.io/cancel/seon","json":"https://stackcut.io/exits/seon.json","evidence":{"packet_revision":"db06cd40980e4bc4936b37fe5ea11aec58676cc4f43d309369609942b1c07a54","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"seon--sales-contract--r1","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"seon--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"serpapi","name":"SerpApi","category":"developer_tools","website":"https://serpapi.com","domains":["serpapi.com"],"summary":"SerpApi plans are month-to-month and can be cancelled anytime; remaining searches stay usable until the renewal date. The Terms let you end service by notifying SerpApi (contact@serpapi.com). Full refund within 7 days of subscribing unless you've used over 20% of your searches. Watch Automatic Early Renewal.","routes":[{"channel":"direct_web","label":"By email (Terms of Service)","applies_to":"SerpApi monthly plans (Starter, Developer, Production, Big Data)","who":"The account holder","method":"email","start_url":null,"steps":[{"do":"Email contact@serpapi.com from your account's email address, say you no longer wish to use the Services and ask for your paid plan to be cancelled","expect":null},{"do":"If you subscribed less than 7 days ago and have used 20% or less of your searches, ask for the full refund in the same email","expect":null}],"confirm_by":null,"effective":"At the renewal date: you can keep using your remaining searches until then, and the plan is not renewed","notice":"None: plans are a month-to-month contract that can be cancelled anytime","refund":"Full refund within 7 days of the day you subscribed to a plan, unless you've used more than 20% of your searches","fees":null,"source_ids":["s1","s2","s3","s4","s5","s13"]},{"channel":"sales_contract","applies_to":"SerpApi Enterprise plans (custom pricing, searches and throughput)","who":"The customer's contact with SerpApi","method":"contact_sales","start_url":null,"steps":[{"do":"Contact SerpApi at contact@serpapi.com about ending or changing your Enterprise plan","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s6","s7"]}],"pay_less":[{"type":"free_plan","what":"The Free plan costs $0 a month and includes 250 searches per month (50 throughput per hour)","evidence":"documented","source_ids":["s8","s9"]},{"type":"downgrade","what":"A cheaper tier, such as Starter with 1,000 searches per month. A downgrade keeps your renewal date and renews at the lower rate","evidence":"documented","source_ids":["s10","s14"]}],"after_cancel":{"access_until":"The renewal date; remaining searches stay usable until then","data_kept":"Search data is kept for 31 days after each search is completed, then it expires and is deleted automatically","you_lose":[]},"agent_notes":{"sign_in_needed":null,"phone_or_chat_only":false,"retention_step":null,"tips":["Plans are month-to-month with no long contract","The refund window is 7 days from subscribing, and only while you've used 20% or less of your searches","Search data expires 31 days after each search: save any results you need before then","If Automatic Early Renewal is on, SerpApi renews (and charges for) the plan early once all searches are used; it can be toggled on the plan page (serpapi.com/plan)"]},"sources":[{"id":"s1","url":"https://serpapi.com/","title":"SerpApi home and plans","publisher":"vendor","quote":"Month-to-month contract. Cancel anytime.","supports":"plans are month-to-month and cancellable anytime"},{"id":"s2","url":"https://serpapi.com/legal","title":"Terms of Service","publisher":"vendor","quote":"You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.","supports":"ending service by notifying SerpApi"},{"id":"s3","url":"https://serpapi.com/faq","title":"FAQ","publisher":"vendor","quote":"contact@serpapi.com","supports":"SerpApi's contact address (Contact us, on the FAQ page)"},{"id":"s4","url":"https://serpapi.com/legal","title":"Terms of Service","publisher":"vendor","quote":"We offer full refund within 7 days of the day you subscribed to a plan unless you've used more than 20% of your searches.","supports":"the refund policy"},{"id":"s5","url":"https://serpapi.com/","title":"SerpApi home and plans","publisher":"vendor","quote":"Full refund within 7 days of the day you subscribed to a plan unless you've used more than 20% of your searches.","supports":"the refund policy on the plans section"},{"id":"s6","url":"https://serpapi.com/","title":"SerpApi home and plans","publisher":"vendor","quote":"Custom searches per month","supports":"the Enterprise plan is custom"},{"id":"s7","url":"https://serpapi.com/","title":"SerpApi home and plans","publisher":"vendor","quote":"contact@serpapi.com","supports":"the Enterprise contact"},{"id":"s8","url":"https://serpapi.com/","title":"SerpApi home and plans","publisher":"vendor","quote":"250 searches per month","supports":"the Free plan allowance"},{"id":"s9","url":"https://serpapi.com/","title":"SerpApi home and plans","publisher":"vendor","quote":"50 throughput per hour","supports":"the Free plan throughput"},{"id":"s10","url":"https://serpapi.com/","title":"SerpApi home and plans","publisher":"vendor","quote":"1,000 searches per month","supports":"the Starter plan allowance"},{"id":"s11","url":"https://serpapi.com/legal","title":"Terms of Service","publisher":"vendor","quote":"Search data is retained for 31 days after the search is completed, after which it expires and is deleted automatically.","supports":"how long search data is kept"},{"id":"s12","url":"https://serpapi.com/legal","title":"Terms of Service","publisher":"vendor","quote":"These Terms of Service are effective unless and until terminated by either you or us.","supports":"either side can terminate"},{"id":"s13","url":"https://serpapi.com/pricing","title":"Pricing","publisher":"vendor","quote":"If you cancel before your plan expires, you can continue to use your remaining searches until the renewal date. After that, your plan will not be renewed.","supports":"when a cancellation takes effect"},{"id":"s14","url":"https://serpapi.com/pricing","title":"Pricing","publisher":"vendor","quote":"When you downgrade your plan, you'll keep your current renewal date, and your subscription will renew at the lower plan rate.","supports":"how a downgrade is billed"},{"id":"s15","url":"https://serpapi.com/pricing","title":"Pricing","publisher":"vendor","quote":"It will trigger an early renewal once you've used all your searches. You can toggle the Automatic Early Renewal anytime by visiting this page.","supports":"Automatic Early Renewal charges early when searches run out, and can be toggled on the plan page"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["SerpApi's FAQ (serpapi.com/faq) couldn't be read and the plan page needs sign-in, so whether you can cancel yourself in the dashboard, and the exact steps, aren't confirmed; the pricing FAQ only says you can cancel at any time","Whether the account drops to the Free plan after a cancelled plan ends is not stated on the pages read","How to export search results before leaving is not documented on the pages read","Enterprise renewal and notice terms are not public"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["Email route: added when cancelling takes effect (remaining searches usable until the renewal date, then no renewal) from the pricing FAQ (s13)","Downgrade: added that it keeps the renewal date and renews at the lower rate (s14)","Added the Automatic Early Renewal gotcha: it charges an early renewal when searches run out (s15)","Dashboard cancel steps still unconfirmed (the FAQ couldn't be read, and the plan page needs sign-in)"]}},"stackcut":{"vendor_id":"serpapi","name":"SerpApi","recipes":[{"id":"replace-serpapi","title":"Search results API","best_year_one_net":288}]},"page":"https://stackcut.io/cancel/serpapi","json":"https://stackcut.io/exits/serpapi.json","evidence":{"packet_revision":"3b1157bd1639d301b6f1d0853712798ed06332ab94d0dd4bc2783fa4f0013543","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"serpapi--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"serpapi--sales-contract--r2","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"serper","name":"Serper","category":"developer_tools","website":"https://serper.dev","domains":["serper.dev"],"summary":"Serper sells search API credits, with 2,500 free queries and no card needed to start. Its terms describe no subscription: stop sending requests to stop usage. A full refund is possible within 7 days of your first credit payment if under 20% is used. Serper may end the API license at any time.","routes":[{"channel":"direct_web","label":"Prepaid API credits","applies_to":"Serper API credits you have bought","who":"The account holder. The terms don't name a role","method":"self_serve","start_url":"https://serper.dev/","steps":[{"do":"Stop sending requests to the API. Serper's terms describe paying for API credits, not a recurring charge","expect":null},{"do":"To ask for a refund, submit the request within 7 calendar days of your first credit payment, and only if less than 20% of the credits are used","expect":null}],"confirm_by":null,"effective":"Stopping requests stops new usage. Serper's terms don't say whether unused credits expire","notice":null,"refund":"A full refund is offered when the request is submitted within 7 calendar days from the first payment for credits and less than 20% of the credits are used","fees":null,"source_ids":["s3","s4","s5"]},{"channel":"direct_web","label":"Erase your personal data","applies_to":"Personal data Serper holds about you, including account data","who":"You, the person the data is about","method":"email","start_url":null,"steps":[{"do":"Write to Serper by e-mail, at the address given in Section 9 of the Privacy Policy","expect":null},{"do":"Ask for the erasure of your personal data","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s11","s12","s8","s9","s10"]}],"pay_less":[{"type":"free_plan","what":"2,500 free queries to try the API, with no credit card required","evidence":"documented","source_ids":["s1","s2"]}],"export":[{"data":"The personal data Serper processes about you","how":"Ask in writing by e-mail, at the address in Section 9 of the Privacy Policy, for access to or a portable copy of your data","format":null,"limits":null,"source_ids":["s12","s13","s14"]}],"after_cancel":{"access_until":"Not stated. Serper may terminate the license at any time, with or without notice, effective immediately","data_kept":"Serper retains most personal data for as long as you have an account. It may keep data longer to meet legal, tax and contractual obligations, or while litigation is threatened or ongoing","you_lose":["API access, which Serper may end at any time","Unused credits, unless the early refund rule applies"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Serper says it is a business-to-business service and does not provide end-user (consumer) services","The refund window is 7 calendar days from the first credit payment, and only when less than 20% of the credits are used","Serper's terms and privacy policy describe no auto top-up and no way to close the account"]},"sources":[{"id":"s1","url":"https://serper.dev/","title":"Serper","publisher":"vendor","quote":"Get 2,500 free queries","supports":"free starter queries"},{"id":"s2","url":"https://serper.dev/","title":"Serper","publisher":"vendor","quote":"No credit card required","supports":"no card needed to start"},{"id":"s3","url":"https://serper.dev/terms","title":"Terms of Service","publisher":"vendor","quote":"Serper offers a full refund when","supports":"the refund conditions"},{"id":"s4","url":"https://serper.dev/terms","title":"Terms of Service","publisher":"vendor","quote":"A refund request is submitted within 7 calendar days from the date of the first payment for Serper API credits.","supports":"the 7-day window"},{"id":"s5","url":"https://serper.dev/terms","title":"Terms of Service","publisher":"vendor","quote":"Less than 20% of provided Serper API credits are used.","supports":"the 20% condition"},{"id":"s6","url":"https://serper.dev/terms","title":"Terms of Service","publisher":"vendor","quote":"Serper is a business-to-business service and does not provide end-user (consumer) services.","supports":"who the service is for"},{"id":"s7","url":"https://serper.dev/terms","title":"Terms of Service","publisher":"vendor","quote":"may be terminated by Serper at any time, with or without cause, with or without notice, effective immediately.","supports":"Serper can end the license at any time"},{"id":"s8","url":"https://serper.dev/privacy","title":"Privacy Policy","publisher":"vendor","quote":"We retain most personal data as long as you have an account with us.","supports":"retention while the account is open"},{"id":"s9","url":"https://serper.dev/privacy","title":"Privacy Policy","publisher":"vendor","quote":"We may retain your personal data for as long as needed in order to comply with our legal, tax and contractual obligations","supports":"retention for legal and tax duties"},{"id":"s10","url":"https://serper.dev/privacy","title":"Privacy Policy","publisher":"vendor","quote":"or as long as needed in case of threatened or ongoing litigation.","supports":"retention during litigation"},{"id":"s11","url":"https://serper.dev/privacy","title":"Privacy Policy","publisher":"vendor","quote":"Request the erasure of your personal data","supports":"the erasure right"},{"id":"s12","url":"https://serper.dev/privacy","title":"Privacy Policy","publisher":"vendor","quote":"Any request to exercise these rights should be provided to us in writing via e-mail at","supports":"requests go by e-mail"},{"id":"s13","url":"https://serper.dev/privacy","title":"Privacy Policy","publisher":"vendor","quote":"Request access to the personal data we process about you","supports":"the access right"},{"id":"s14","url":"https://serper.dev/privacy","title":"Privacy Policy","publisher":"vendor","quote":"Request portability of your personal data","supports":"the portability right"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Serper's terms don't say how to submit a refund request","How to close or delete a Serper account isn't in its terms or privacy policy","Whether unused credits expire isn't stated in Serper's terms","Whether Serper offers a subscription, monthly plan or automatic top-up isn't stated in its public terms","Credit pack prices and sizes aren't stated on Serper's public text pages","The billing dashboard's menus aren't described on Serper's public pages","No export of search results or request history is documented"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Re-read the home page, Terms and privacy policy; every quote and route fact confirmed (refund window, 20% rule, B2B status, Serper's right to end the license, retention, erasure by e-mail)","Added the documented right to access or get a portable copy of your personal data as the export route","Reworded steps, tips and the not-confirmed notes for readers; no account-closing, auto top-up or credit-expiry terms are published"]}},"page":"https://stackcut.io/cancel/serper","json":"https://stackcut.io/exits/serper.json","evidence":{"packet_revision":"b39d51ee320e92646e785106a41012f705d86047543418b881e47e231d173611","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"serper--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"serper--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"seven_shifts","name":"7shifts","category":"business_finance","website":"https://www.7shifts.com","domains":["7shifts.com"],"summary":"An Admin cancels in the web app: Settings > Billing, Cancel Account, pick a reason, confirm; access lasts to the end of the billing cycle, with no refunds. Gotcha: 7shifts Payroll has its own cancel steps, ADP Marketplace accounts cancel in ADP, and an expired card doesn't stop charges.","routes":[{"channel":"direct_web","label":"Billed by 7shifts","applies_to":"7shifts subscriptions billed by 7shifts (monthly or annual)","who":"An Admin user","method":"self_serve","start_url":null,"steps":[{"do":"Log in to the 7shifts web app as an Admin, open the left navigation menu and select Settings > Billing","expect":"Cancel Account"},{"do":"Click the Cancel Account button","expect":"a prompt to select a reason for cancellation"},{"do":"Select a reason and confirm the cancellation request","expect":"a banner at the top showing the days left on your subscription (when fewer than 31 days remain)"}],"confirm_by":"The account enters a pre-cancelled state; a banner at the top of the screen shows the days left on the subscription","effective":"At the end of the current billing cycle; the account stays active until then","notice":"Cancel before your next payment date to stop the next charge. Subscriptions renew automatically for the same period at the then-current rate","refund":"No refunds, including for the remaining days; fees are non-refundable","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12"]},{"channel":"direct_web","label":"7shifts Payroll","applies_to":"7shifts Payroll","who":"An Admin user","method":"self_serve","start_url":null,"steps":[{"do":"Export and save all historical documents and payroll reports first","expect":null},{"do":"In 7shifts, go to the Payroll section and select Business Settings","expect":"Cancel 7shifts Payroll"},{"do":"Click Cancel 7shifts Payroll at the bottom of the page, then Start Cancellation","expect":null},{"do":"Enter the reason (for example business closure or switching providers) and the new provider's name if any, acknowledge the tax-filing and payroll statements, and confirm that your reports are downloaded","expect":null},{"do":"Click Cancel 7shifts Payroll to finish","expect":null}],"confirm_by":null,"effective":"Immediately; it can't be scheduled for a future date, and Payroll can no longer pay employees","notice":null,"refund":null,"fees":null,"source_ids":["s13","s14","s15","s16","s17","s18","s19","s20","s21","s22"]},{"channel":"reseller_or_partner","label":"Billed through ADP Marketplace","applies_to":"7shifts accounts created through the ADP Marketplace","who":"The person registered on the ADP Marketplace account","method":"platform_settings","start_url":"https://apps.adp.com","steps":[{"do":"Log in to apps.adp.com with your registered email address","expect":null},{"do":"Click your username in the top right corner and select Account from the dropdown menu","expect":"Manage Apps"},{"do":"In the left-hand menu, select Manage Apps, then click Cancel Subscription","expect":null}],"confirm_by":null,"effective":"Cancelling in ADP automatically cancels the 7shifts subscription","notice":null,"refund":null,"fees":null,"source_ids":["s23","s24","s25","s26","s27","s28"]}],"pay_less":[{"type":"pause","what":"Deactivate a Location you don't need (an Admin can do this in the web app): you aren't billed for it while it's inactive, its data is kept, and you can reactivate it anytime","evidence":"documented","source_ids":["s29","s30","s53"]},{"type":"pause","what":"Seasonal businesses can put the whole account on hold: an Admin cancels the account from the Billing page and selects We're a seasonal business as the reason. Billing stops for all locations, data is kept for 2 years, and you reactivate by re-entering payment details on the Billing page","evidence":"documented","source_ids":["s31","s49","s50","s51","s52"]},{"type":"downgrade","what":"Remove add-ons you don't use: as an Admin, go to Settings > Add-ons, click the add-on, then More options > Disable/Remove Add-on. Access ends immediately for all locations; historical data stays","evidence":"documented","source_ids":["s32","s33","s34"]}],"export":[{"data":"Employee data (active and inactive employees)","how":"In the left navigation bar, select Team > Employees, click Bulk actions on the right side, then Export employees (CSV)","format":"CSV","limits":null,"source_ids":["s35","s36","s37"]},{"data":"Schedules","how":"Go to the Schedule tab, click the Tools icon on the right side, then Download","format":null,"limits":null,"source_ids":["s35","s38"]},{"data":"Reports (for example time off, worked hours and payroll reports)","how":"Run the report and choose CSV (download) or Excel (download) in the View as dropdown","format":"CSV or Excel","limits":"Export before cancelling; 7shifts Payroll requires downloading all historical documents and payroll reports before its cancellation is finalized","source_ids":["s35","s39","s40","s16"]}],"after_cancel":{"access_until":"The end of the current billing cycle","data_kept":"Account data is held for 2 years after cancellation so you can reactivate, then permanently deleted","you_lose":["Access to 7shifts once the billing cycle ends","7shifts Payroll for paying employees, as soon as its cancellation is confirmed","Any credits 7shifts gave the account: they expire when the subscription ends and are non-refundable"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"You're asked to select a reason for cancellation before confirming","tips":["Only an Admin can cancel or manage billing","An expired card doesn't cancel the subscription; charges continue until you cancel in billing settings","While pre-cancelled you can't upgrade, downgrade, or add or remove locations; Reactivate Account restores the subscription before the period ends","New-customer trials expire after 14 days with no charge, but plan trials for existing customers auto-convert at day 14 unless you opt out","ADP Marketplace accounts don't see 7shifts billing; cancel in ADP","Switching payroll providers moves the current year's tax filing duties to the new provider"]},"sources":[{"id":"s1","url":"https://kb.7shifts.com/hc/en-us/articles/4417514320019-How-to-Cancel-Your-Company-7shifts-Account","title":"How to Cancel Your Company 7shifts Account","publisher":"vendor","quote":"Log in to the 7shifts web app as an Admin user.","supports":"who cancels and where"},{"id":"s2","url":"https://kb.7shifts.com/hc/en-us/articles/4417514320019-How-to-Cancel-Your-Company-7shifts-Account","title":"How to Cancel Your Company 7shifts Account","publisher":"vendor","quote":"Open the left navigation menu and select Settings","supports":"the path to Settings > Billing"},{"id":"s3","url":"https://kb.7shifts.com/hc/en-us/articles/4417514320019-How-to-Cancel-Your-Company-7shifts-Account","title":"How to Cancel Your Company 7shifts Account","publisher":"vendor","quote":"Click the Cancel Account button.","supports":"the cancel button"},{"id":"s4","url":"https://kb.7shifts.com/hc/en-us/articles/4417514320019-How-to-Cancel-Your-Company-7shifts-Account","title":"How to Cancel Your Company 7shifts Account","publisher":"vendor","quote":"Select a reason for subscription cancellation from the provided prompt.","supports":"the reason prompt"},{"id":"s5","url":"https://kb.7shifts.com/hc/en-us/articles/4417514320019-How-to-Cancel-Your-Company-7shifts-Account","title":"How to Cancel Your Company 7shifts Account","publisher":"vendor","quote":"Confirm the cancellation request.","supports":"the final step"},{"id":"s6","url":"https://kb.7shifts.com/hc/en-us/articles/4417514320019-How-to-Cancel-Your-Company-7shifts-Account","title":"How to Cancel Your Company 7shifts Account","publisher":"vendor","quote":"Your account enters a pre-cancelled state.","supports":"what follows confirming"},{"id":"s7","url":"https://kb.7shifts.com/hc/en-us/articles/4417514320019-How-to-Cancel-Your-Company-7shifts-Account","title":"How to Cancel Your Company 7shifts Account","publisher":"vendor","quote":"A banner will appear on the top of your screen indicating the number of days left on your 7shifts subscription","supports":"how to confirm it worked"},{"id":"s8","url":"https://kb.7shifts.com/hc/en-us/articles/4417514320019-How-to-Cancel-Your-Company-7shifts-Account","title":"How to Cancel Your Company 7shifts Account","publisher":"vendor","quote":"Account cancellations take effect at the end of the current billing cycle, and 7shifts does not issue refunds for remaining days.","supports":"when it takes effect; no refunds"},{"id":"s9","url":"https://kb.7shifts.com/hc/en-us/articles/4417514320019-How-to-Cancel-Your-Company-7shifts-Account","title":"How to Cancel Your Company 7shifts Account","publisher":"vendor","quote":"You'll continue to have access until the end of the billing period.","supports":"access until the period ends"},{"id":"s10","url":"https://kb.7shifts.com/hc/en-us/articles/53941836307987-Why-did-my-7shifts-subscription-charge-on-an-expired-credit-card","title":"Why did my 7shifts subscription charge on an expired credit card?","publisher":"vendor","quote":"cancel your account in billing settings before your next payment date.","supports":"cancel before the next payment date"},{"id":"s11","url":"https://www.7shifts.com/terms-of-use-and-terms-of-service/","title":"7shifts Terms of Use and Terms of Service","publisher":"vendor","quote":"such subscription will automatically renew at its expiry for the same period of time, at the then-current subscription rate","supports":"automatic renewal"},{"id":"s12","url":"https://www.7shifts.com/terms-of-use-and-terms-of-service/","title":"7shifts Terms of Use and Terms of Service","publisher":"vendor","quote":"Fees are non-refundable.","supports":"no refunds in the Terms"},{"id":"s13","url":"https://kb.7shifts.com/hc/en-us/articles/41056603499539-How-to-cancel-7shifts-Payroll","title":"How to cancel 7shifts Payroll","publisher":"vendor","quote":"Only Admin users have the necessary permissions to cancel 7shifts Payroll.","supports":"who can cancel Payroll"},{"id":"s14","url":"https://kb.7shifts.com/hc/en-us/articles/41056603499539-How-to-cancel-7shifts-Payroll","title":"How to cancel 7shifts Payroll","publisher":"vendor","quote":"Cancellation of 7shifts Payroll is effective immediately and cannot be scheduled for a future date.","supports":"Payroll cancellation is immediate"},{"id":"s15","url":"https://kb.7shifts.com/hc/en-us/articles/41056603499539-How-to-cancel-7shifts-Payroll","title":"How to cancel 7shifts Payroll","publisher":"vendor","quote":"7shifts Payroll becomes unavailable for paying employees as soon as the cancellation is confirmed.","supports":"what you lose"},{"id":"s16","url":"https://kb.7shifts.com/hc/en-us/articles/41056603499539-How-to-cancel-7shifts-Payroll","title":"How to cancel 7shifts Payroll","publisher":"vendor","quote":"Admin users must export and save all historical documents and payroll reports before finalizing the cancellation.","supports":"export payroll records first"},{"id":"s17","url":"https://kb.7shifts.com/hc/en-us/articles/41056603499539-How-to-cancel-7shifts-Payroll","title":"How to cancel 7shifts Payroll","publisher":"vendor","quote":"In 7shifts, navigate to the Payroll section.","supports":"where the Payroll flow starts"},{"id":"s18","url":"https://kb.7shifts.com/hc/en-us/articles/41056603499539-How-to-cancel-7shifts-Payroll","title":"How to cancel 7shifts Payroll","publisher":"vendor","quote":"Click Cancel 7shifts Payroll at the bottom of the page.","supports":"the Payroll cancel button (after Business Settings)"},{"id":"s19","url":"https://kb.7shifts.com/hc/en-us/articles/41056603499539-How-to-cancel-7shifts-Payroll","title":"How to cancel 7shifts Payroll","publisher":"vendor","quote":"Click Start Cancellation and follow the on-screen prompts.","supports":"starting the Payroll cancellation"},{"id":"s20","url":"https://kb.7shifts.com/hc/en-us/articles/41056603499539-How-to-cancel-7shifts-Payroll","title":"How to cancel 7shifts Payroll","publisher":"vendor","quote":"Enter the reason for cancellation, such as business closure or switching to another provider.","supports":"the reason step"},{"id":"s21","url":"https://kb.7shifts.com/hc/en-us/articles/41056603499539-How-to-cancel-7shifts-Payroll","title":"How to cancel 7shifts Payroll","publisher":"vendor","quote":"Confirm that all necessary reports for business records have been downloaded.","supports":"the reports confirmation"},{"id":"s22","url":"https://kb.7shifts.com/hc/en-us/articles/41056603499539-How-to-cancel-7shifts-Payroll","title":"How to cancel 7shifts Payroll","publisher":"vendor","quote":"If the business is switching payroll providers, tax filing responsibilities for the current year transfer to the new provider.","supports":"tax filing when switching providers"},{"id":"s23","url":"https://kb.7shifts.com/hc/en-us/articles/37000050538387-Managing-Billing-Information-for-Accounts-Created-via-ADP-Marketplace","title":"Managing Billing Information for Accounts Created via ADP Marketplace","publisher":"vendor","quote":"all billing-related updates, including changing your plan or updating payment methods, or cancelling your subscription must be managed directly in your ADP account.","supports":"ADP Marketplace accounts cancel in ADP"},{"id":"s24","url":"https://kb.7shifts.com/hc/en-us/articles/37000050538387-Managing-Billing-Information-for-Accounts-Created-via-ADP-Marketplace","title":"Managing Billing Information for Accounts Created via ADP Marketplace","publisher":"vendor","quote":"Log in to apps.adp.com using your registered email address.","supports":"where the ADP flow starts"},{"id":"s25","url":"https://kb.7shifts.com/hc/en-us/articles/37000050538387-Managing-Billing-Information-for-Accounts-Created-via-ADP-Marketplace","title":"Managing Billing Information for Accounts Created via ADP Marketplace","publisher":"vendor","quote":"Click on your username in the top right corner.","supports":"the ADP account menu"},{"id":"s26","url":"https://kb.7shifts.com/hc/en-us/articles/37000050538387-Managing-Billing-Information-for-Accounts-Created-via-ADP-Marketplace","title":"Managing Billing Information for Accounts Created via ADP Marketplace","publisher":"vendor","quote":"In the left-hand menu, select Manage Apps.","supports":"the Manage Apps step"},{"id":"s27","url":"https://kb.7shifts.com/hc/en-us/articles/37000050538387-Managing-Billing-Information-for-Accounts-Created-via-ADP-Marketplace","title":"Managing Billing Information for Accounts Created via ADP Marketplace","publisher":"vendor","quote":"Click Cancel Subscription.","supports":"the final ADP step"},{"id":"s28","url":"https://kb.7shifts.com/hc/en-us/articles/37000050538387-Managing-Billing-Information-for-Accounts-Created-via-ADP-Marketplace","title":"Managing Billing Information for Accounts Created via ADP Marketplace","publisher":"vendor","quote":"Cancelling your 7shifts subscription in ADP will automatically cancel in 7shifts.","supports":"when an ADP cancellation takes effect"},{"id":"s29","url":"https://kb.7shifts.com/hc/en-us/articles/45486699267347-Canceling-your-7shifts-Account","title":"Canceling your 7shifts Account","publisher":"vendor","quote":"Deactivating a Location is useful when you need to pause operations without permanently deleting data.","supports":"deactivating a Location keeps its data"},{"id":"s30","url":"https://kb.7shifts.com/hc/en-us/articles/45486699267347-Canceling-your-7shifts-Account","title":"Canceling your 7shifts Account","publisher":"vendor","quote":"This option ensures you're not billed for that Location while it's inactive, and you can reactivate it anytime directly in your 7shifts account.","supports":"no billing for an inactive Location"},{"id":"s31","url":"https://kb.7shifts.com/hc/en-us/articles/45486699267347-Canceling-your-7shifts-Account","title":"Canceling your 7shifts Account","publisher":"vendor","quote":"Instead, you can place your account or specific Locations on hold to stop billing during your off-season and reactivate when you reopen.","supports":"seasonal holds"},{"id":"s32","url":"https://kb.7shifts.com/hc/en-us/articles/28899822834195-7shifts-Add-Ons","title":"7shifts Add-Ons","publisher":"vendor","quote":"Click on an add-on you would like to remove from your account.","supports":"choosing the add-on (in Settings > Add-ons)"},{"id":"s33","url":"https://kb.7shifts.com/hc/en-us/articles/28899822834195-7shifts-Add-Ons","title":"7shifts Add-Ons","publisher":"vendor","quote":"Disable/Remove Add-on","supports":"the remove option under More options"},{"id":"s34","url":"https://kb.7shifts.com/hc/en-us/articles/28899822834195-7shifts-Add-Ons","title":"7shifts Add-Ons","publisher":"vendor","quote":"Once you disable an add-on, you will immediately lose access to the feature for all locations. Historical data will remain in the account.","supports":"what removing an add-on does"},{"id":"s35","url":"https://kb.7shifts.com/hc/en-us/articles/4417513429267-Back-Up-Your-Data","title":"Back Up Your Data","publisher":"vendor","quote":"You can export various reports directly to your local device.","supports":"data can be exported"},{"id":"s36","url":"https://kb.7shifts.com/hc/en-us/articles/4417513429267-Back-Up-Your-Data","title":"Back Up Your Data","publisher":"vendor","quote":"Click Bulk actions on the right side.","supports":"the employee export step (from Team > Employees)"},{"id":"s37","url":"https://kb.7shifts.com/hc/en-us/articles/4417513429267-Back-Up-Your-Data","title":"Back Up Your Data","publisher":"vendor","quote":"Select Export employees (CSV).","supports":"the employee export format"},{"id":"s38","url":"https://kb.7shifts.com/hc/en-us/articles/4417513429267-Back-Up-Your-Data","title":"Back Up Your Data","publisher":"vendor","quote":"Click the Tools icon on the right side.","supports":"the schedule export step (then Download)"},{"id":"s39","url":"https://kb.7shifts.com/hc/en-us/articles/4417513429267-Back-Up-Your-Data","title":"Back Up Your Data","publisher":"vendor","quote":"Select CSV (download) or Excel (download) in the 'View as' dropdown.","supports":"report export formats"},{"id":"s40","url":"https://kb.7shifts.com/hc/en-us/articles/45486699267347-Canceling-your-7shifts-Account","title":"Canceling your 7shifts Account","publisher":"vendor","quote":"Before cancelling, consider exporting your scheduling and payroll data for your records.","supports":"export before cancelling"},{"id":"s41","url":"https://kb.7shifts.com/hc/en-us/articles/4417514320019-How-to-Cancel-Your-Company-7shifts-Account","title":"How to Cancel Your Company 7shifts Account","publisher":"vendor","quote":"we permanently delete all account data 2 years after cancellation.","supports":"data is deleted after 2 years"},{"id":"s42","url":"https://kb.7shifts.com/hc/en-us/articles/4417514320019-How-to-Cancel-Your-Company-7shifts-Account","title":"How to Cancel Your Company 7shifts Account","publisher":"vendor","quote":"deleted account data is held securely for 2 years so businesses can reactivate subscriptions upon reopening.","supports":"data is held for 2 years for reactivation"},{"id":"s43","url":"https://kb.7shifts.com/hc/en-us/articles/4417514320019-How-to-Cancel-Your-Company-7shifts-Account","title":"How to Cancel Your Company 7shifts Account","publisher":"vendor","quote":"Upgrading or downgrading active subscription plans.","supports":"plan changes are blocked while pre-cancelled"},{"id":"s44","url":"https://kb.7shifts.com/hc/en-us/articles/4417514320019-How-to-Cancel-Your-Company-7shifts-Account","title":"How to Cancel Your Company 7shifts Account","publisher":"vendor","quote":"Click the Reactivate Account button to restore full active subscription status immediately.","supports":"reactivating before the period ends"},{"id":"s45","url":"https://kb.7shifts.com/hc/en-us/articles/53941836307987-Why-did-my-7shifts-subscription-charge-on-an-expired-credit-card","title":"Why did my 7shifts subscription charge on an expired credit card?","publisher":"vendor","quote":"An expired credit card doesn't automatically cancel your 7shifts subscription or stop future charges.","supports":"an expired card doesn't cancel"},{"id":"s46","url":"https://kb.7shifts.com/hc/en-us/articles/45486699267347-Canceling-your-7shifts-Account","title":"Canceling your 7shifts Account","publisher":"vendor","quote":"To avoid being charged the new prorated rate, ensure you opt out before day 14 if you wish to return to your previous plan.","supports":"plan trials auto-convert"},{"id":"s47","url":"https://kb.7shifts.com/hc/en-us/articles/45486699267347-Canceling-your-7shifts-Account","title":"Canceling your 7shifts Account","publisher":"vendor","quote":"Trial accounts for new customers on 7shifts automatically expire after 14 days without action.","supports":"new-customer trials need no cancelling"},{"id":"s48","url":"https://kb.7shifts.com/hc/en-us/articles/49200619105171-7shifts-Billing","title":"7shifts Billing","publisher":"vendor","quote":"Only Admins can access and manage 7shifts account billing details.","supports":"only Admins manage billing"},{"id":"s49","url":"https://kb.7shifts.com/hc/en-us/articles/30743521001747","title":"Seasonal Holds","publisher":"vendor","quote":"An Account seasonal hold stops all operations and billing for all locations in your 7shifts Account.","supports":"an account hold stops billing"},{"id":"s50","url":"https://kb.7shifts.com/hc/en-us/articles/30743521001747","title":"Seasonal Holds","publisher":"vendor","quote":"Select \"We're a seasonal business\" as your reason.","supports":"an account hold is a cancellation with the seasonal reason"},{"id":"s51","url":"https://kb.7shifts.com/hc/en-us/articles/30743521001747","title":"Seasonal Holds","publisher":"vendor","quote":"Account data will be stored in your account for 2 years, so once you reactivate, your account will be just how you left it.","supports":"data is kept for 2 years"},{"id":"s52","url":"https://kb.7shifts.com/hc/en-us/articles/30743521001747","title":"Seasonal Holds","publisher":"vendor","quote":"Re-enter your payment details to reactivate your account.","supports":"how to reactivate"},{"id":"s53","url":"https://kb.7shifts.com/hc/en-us/articles/30743521001747","title":"Seasonal Holds","publisher":"vendor","quote":"This ensures you do not get charged for these Location(s) and allows you to reactivate them once they are open again.","supports":"no charge for deactivated Locations"},{"id":"s54","url":"https://www.7shifts.com/terms-of-use-and-terms-of-service/","title":"7shifts Terms of Use and Terms of Service","publisher":"vendor","quote":"any credits offered by 7shifts are non-refundable and expire upon the earlier of","supports":"credits expire when the subscription ends"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["When billing stops for a removed add-on isn't stated","7shifts' public Terms state no notice period for not renewing an annual subscription","Whether cancelling the account also cancels 7shifts Payroll isn't stated; Payroll has its own cancel steps","7shifts' cancel and billing help pages don't describe a free plan or its limits"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked every route, pay_less and export fact against 7shifts' help center and Terms; the account, Payroll and ADP Marketplace cancel steps, timing, no-refund rule and 2-year data retention are confirmed","Seasonal holds: 7shifts' Seasonal Holds article explains the apparent conflict. An account hold is a cancellation with the reason We're a seasonal business (billing stops, data kept 2 years, reactivate by re-entering payment details); a location hold is deactivating the Location (s49 to s53). Removed the 'help pages disagree' note","After cancelling: any credits 7shifts gave the account expire when the subscription ends (s54)","Reworded the notice and free-plan notes to say what the pages state"]}},"page":"https://stackcut.io/cancel/seven_shifts","json":"https://stackcut.io/exits/seven_shifts.json","evidence":{"packet_revision":"9ea695065f770913752f82561185ea4efbdfa15b2a79ba11eb8922e4f97f7b00","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"seven-shifts--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"seven-shifts--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"seven-shifts--reseller-or-partner--r3","channel":"reseller_or_partner","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"shippo","name":"Shippo","category":"developer_tools","website":"https://goshippo.com","domains":["goshippo.com","support.goshippo.com","portal.goshippo.com"],"summary":"Pro users downgrade to the free Starter plan under Account Settings, Plan, Adjust Plan; changes start next cycle, with no refunds. To close the account, pay any pending purchases, then use Plan, Close Account; it can't be undone. API plans change in the API Portal; Premier goes through Shippo.","routes":[{"channel":"direct_web","label":"Pro: downgrade to Starter","applies_to":"Pro plans in the Shippo app, including Pro free trials, which can move to the free Starter plan","who":"A user who can open Account Settings in the Shippo app; Shippo's help doesn't say which team role is needed","method":"self_serve","start_url":"https://support.goshippo.com/hc/en-us/articles/360003855652-Shippo-Subscription-Plan-Overview","steps":[{"do":"Click the Account Settings icon","expect":null},{"do":"Select Plan","expect":null},{"do":"Click Adjust Plan","expect":null},{"do":"Click Downgrade within the Downgrade Plan section","expect":null}],"confirm_by":null,"effective":"Changes take effect on the first day of the next 30-day cycle. On a Pro free trial, downgrade before the 30 days are up to avoid the subscription fee","notice":null,"refund":"No refunds, prorated or otherwise, for downgrading or cancelling before the end of the billing cycle; annual plans aren't refunded if cancelled before the year is up","fees":null,"source_ids":["d3","d4","d1","d2","d5","d12","d6","d7","d9","d10","c6","c11","c12"]},{"channel":"direct_web","label":"Close your account","applies_to":"Shippo app accounts on the Starter or Pro plan. Premier users contact Shippo instead","who":"A user who can open Account settings in the Shippo app; Shippo's help doesn't say which team role is needed","method":"self_serve","start_url":"https://support.goshippo.com/hc/en-us/articles/204873655-Cancel-Your-Shippo-Account","steps":[{"do":"Click the Account icon, then select Billing, and check for pending purchases","expect":null},{"do":"If there's an unpaid invoice under Invoices, click Re-attempt Charge to pay it","expect":null},{"do":"Click the Account icon, then select Plan","expect":null},{"do":"Go to the Plan tab along the top menu and click Close Account","expect":null},{"do":"Select your reason for cancellation from the dropdown and click Close my Shippo account","expect":null},{"do":"Confirm by clicking Close Account","expect":"A confirmation that the account is closed"}],"confirm_by":"A confirmation appears once the account is closed","effective":"The account closes when you confirm. Closing your account can't be undone","notice":null,"refund":"No refunds, prorated or otherwise, for cancelling a plan before the end of the billing cycle; annual plans aren't refunded if cancelled before the year is up","fees":"None stated, but any pending purchases must be paid before the account can close","source_ids":["c1","c9","c10","c2","cs1","cs2","cs3","cs4","cs5","c3","d6","d7"]},{"channel":"direct_web","label":"API plans: change or cancel","applies_to":"API plans (API Starter and API Premier) managed in the API Portal","who":"The account holder with access to the API Portal; Shippo's pricing page doesn't name a role","method":"self_serve","start_url":null,"steps":[{"do":"Change or cancel your plan in the API Portal","expect":null},{"do":"Or email customer support at support@shippo.com to change or cancel your plan","expect":null}],"confirm_by":null,"effective":"Downgrades take effect at the end of your billing cycle; you keep the higher plan's features until then","notice":null,"refund":null,"fees":null,"source_ids":["pa1","pa5","pa2","pa4","pa3"]},{"channel":"sales_contract","label":"Premier plan","applies_to":"Premier plans, which are custom-priced and managed by Shippo's Sales team","who":"The account holder; Shippo's help doesn't say who may sign changes","method":"contact_sales","start_url":null,"steps":[{"do":"Contact Shippo for help with any plan changes (the pricing page's Premier card links to Contact an expert)","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["c8","d15","pr3","pr4"]}],"pay_less":[{"type":"free_plan","what":"Move to the free Starter plan: no monthly charge and up to 30 labels per month, and you aren't charged as long as you don't buy labels","evidence":"documented","source_ids":["d16","pr1","c6","c12"]},{"type":"annual_billing","what":"Annual billing includes an automatic 10% discount; Pro is listed at $205 a year. Annual plans aren't refunded if cancelled before the year is up","evidence":"documented","source_ids":["d8","pr2","d7"]}],"export":[{"data":"Shipments, with order numbers, recipients, rates and insurance","how":"Open the Shipments page, click Export, enter a date range and click the green Export button","format":"CSV","limits":"Date ranges max out at 90 days per export","source_ids":["x1","x2","x3"]},{"data":"Billing transactions (type, amount, tracking number, carrier and service level)","how":"Open Account Settings, select Billing, click Transactions under Invoices & Transactions, choose dates and click Export CSV","format":"CSV","limits":"Up to 10,000 rows per export","source_ids":["t1","t2","t3"]}],"after_cancel":{"access_until":"For a downgrade, the Pro plan runs to the end of the current cycle. For closing, the account closes when you confirm","data_kept":null,"you_lose":["The account itself: closing your account can't be undone","Pro features once the downgrade takes effect"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Pending purchases must be paid before you can close the account","Pro users who move to Starter aren't charged as long as they don't buy shipping labels","Labels are billed per purchase on the payment method on file, so buying labels on Starter still costs money","Buying a label past the plan's allowance upgrades the plan to the next level, and after downgrading below your current volume you can't buy labels until it resets","Starter users can leave the account open without a service fee","If you use an e-commerce integration, disconnect the Shippo app from your store's site","Premier plans are managed by Shippo's Sales team, so contact Shippo rather than using the app"]},"sources":[{"id":"pr1","url":"https://goshippo.com/pricing","title":"Shippo Pricing","publisher":"vendor","quote":"Up to 30 labels per month","supports":"the Starter plan's label limit"},{"id":"pr2","url":"https://goshippo.com/pricing","title":"Shippo Pricing","publisher":"vendor","quote":"10% savings! ($205/year)","supports":"the annual billing saving"},{"id":"pr3","url":"https://goshippo.com/pricing","title":"Shippo Pricing","publisher":"vendor","quote":"Contact us","supports":"contacting Shippo for custom plans"},{"id":"pr4","url":"https://goshippo.com/pricing","title":"Shippo Pricing","publisher":"vendor","quote":"Contact an expert","supports":"the Premier plan card's contact button"},{"id":"pa1","url":"https://goshippo.com/pricing/api","title":"Shippo API Pricing","publisher":"vendor","quote":"You can change or cancel your plan at any time via the API Portal or by reaching out to customer support","supports":"changing or cancelling an API plan"},{"id":"pa2","url":"https://goshippo.com/pricing/api","title":"Shippo API Pricing","publisher":"vendor","quote":"If you downgrade your plan, downgrades go into effect at the end of your billing cycle","supports":"API downgrade timing"},{"id":"pa3","url":"https://goshippo.com/pricing/api","title":"Shippo API Pricing","publisher":"vendor","quote":"You can cancel or change your plan at any time.","supports":"API plans can be changed at any time"},{"id":"d1","url":"https://support.goshippo.com/hc/en-us/articles/360003855652-Shippo-Subscription-Plan-Overview","title":"Shippo Subscription Plan Overview","publisher":"vendor","quote":"Click Adjust Plan.","supports":"the Adjust Plan step"},{"id":"d2","url":"https://support.goshippo.com/hc/en-us/articles/360003855652-Shippo-Subscription-Plan-Overview","title":"Shippo Subscription Plan Overview","publisher":"vendor","quote":"Click Downgrade within the Downgrade Plan section.","supports":"the downgrade step"},{"id":"d3","url":"https://support.goshippo.com/hc/en-us/articles/360003855652-Shippo-Subscription-Plan-Overview","title":"Shippo Subscription Plan Overview","publisher":"vendor","quote":"Click the Account Settings icon.","supports":"the first step"},{"id":"d4","url":"https://support.goshippo.com/hc/en-us/articles/360003855652-Shippo-Subscription-Plan-Overview","title":"Shippo Subscription Plan Overview","publisher":"vendor","quote":"Select Plan.","supports":"the Plan step"},{"id":"d5","url":"https://support.goshippo.com/hc/en-us/articles/360003855652-Shippo-Subscription-Plan-Overview","title":"Shippo Subscription Plan Overview","publisher":"vendor","quote":"Changes take effect on the first day of the next cycle.","supports":"when a plan change takes effect"},{"id":"d6","url":"https://support.goshippo.com/hc/en-us/articles/360003855652-Shippo-Subscription-Plan-Overview","title":"Shippo Subscription Plan Overview","publisher":"vendor","quote":"We don't offer refunds, prorated or otherwise, if you downgrade or cancel your plan before the end of the billing cycle.","supports":"no refunds for downgrading or cancelling early"},{"id":"c1","url":"https://support.goshippo.com/hc/en-us/articles/204873655-Cancel-Your-Shippo-Account","title":"Cancel Your Shippo Account","publisher":"vendor","quote":"Before closing your account, make sure you don't have any pending purchases.","supports":"check for pending purchases first"},{"id":"c2","url":"https://support.goshippo.com/hc/en-us/articles/204873655-Cancel-Your-Shippo-Account","title":"Cancel Your Shippo Account","publisher":"vendor","quote":"Any pending purchases need to be paid before you can close your account.","supports":"pending purchases must be paid first"},{"id":"c3","url":"https://support.goshippo.com/hc/en-us/articles/204873655-Cancel-Your-Shippo-Account","title":"Cancel Your Shippo Account","publisher":"vendor","quote":"Closing your account can't be undone.","supports":"closing is permanent"},{"id":"c5","url":"https://support.goshippo.com/hc/en-us/articles/204873655-Cancel-Your-Shippo-Account","title":"Cancel Your Shippo Account","publisher":"vendor","quote":"You can stop using your account at any time; you won't be charged any service fee for leaving it open.","supports":"Starter users pay no fee for an open account"},{"id":"c6","url":"https://support.goshippo.com/hc/en-us/articles/204873655-Cancel-Your-Shippo-Account","title":"Cancel Your Shippo Account","publisher":"vendor","quote":"you can downgrade to the Starter plan and won't be charged as long as you don't purchase any shipping labels.","supports":"downgrading to Starter stops charges while no labels are bought"},{"id":"c7","url":"https://support.goshippo.com/hc/en-us/articles/204873655-Cancel-Your-Shippo-Account","title":"Cancel Your Shippo Account","publisher":"vendor","quote":"visit your store's site to disconnect the Shippo app","supports":"disconnect the store integration before closing"},{"id":"cs1","url":"https://support.goshippo.com/hc/en-us/articles/204873655-Cancel-Your-Shippo-Account","title":"Cancel Your Shippo Account","publisher":"vendor","quote":"Click the Account icon, then select Plan.","supports":"the first close step"},{"id":"cs2","url":"https://support.goshippo.com/hc/en-us/articles/204873655-Cancel-Your-Shippo-Account","title":"Cancel Your Shippo Account","publisher":"vendor","quote":"Go to the Plan tab along the top menu and click Close Account.","supports":"the Close Account button"},{"id":"cs3","url":"https://support.goshippo.com/hc/en-us/articles/204873655-Cancel-Your-Shippo-Account","title":"Cancel Your Shippo Account","publisher":"vendor","quote":"Select your reason for cancellation from the dropdown and click Close my Shippo account.","supports":"the reason and confirm step"},{"id":"cs4","url":"https://support.goshippo.com/hc/en-us/articles/204873655-Cancel-Your-Shippo-Account","title":"Cancel Your Shippo Account","publisher":"vendor","quote":"Confirm by clicking Close Account.","supports":"the final confirm step"},{"id":"cs5","url":"https://support.goshippo.com/hc/en-us/articles/204873655-Cancel-Your-Shippo-Account","title":"Cancel Your Shippo Account","publisher":"vendor","quote":"You'll see a confirmation once your account is closed.","supports":"how to confirm the account is closed"},{"id":"d7","url":"https://support.goshippo.com/hc/en-us/articles/360003855652-Shippo-Subscription-Plan-Overview","title":"Shippo Subscription Plan Overview","publisher":"vendor","quote":"No refunds are given if you cancel before the year is up.","supports":"no refund for annual plans cancelled early"},{"id":"d8","url":"https://support.goshippo.com/hc/en-us/articles/360003855652-Shippo-Subscription-Plan-Overview","title":"Shippo Subscription Plan Overview","publisher":"vendor","quote":"Annual billing includes an automatic 10% discount.","supports":"annual billing discount"},{"id":"d9","url":"https://support.goshippo.com/hc/en-us/articles/360003855652-Shippo-Subscription-Plan-Overview","title":"Shippo Subscription Plan Overview","publisher":"vendor","quote":"Every customer can try the Pro Plan free for 30 days.","supports":"the Pro free trial"},{"id":"d10","url":"https://support.goshippo.com/hc/en-us/articles/360003855652-Shippo-Subscription-Plan-Overview","title":"Shippo Subscription Plan Overview","publisher":"vendor","quote":"If it's not the right fit, downgrade before the 30 days are up to avoid the subscription fee.","supports":"downgrade before the trial ends to avoid the fee"},{"id":"d11","url":"https://support.goshippo.com/hc/en-us/articles/360003855652-Shippo-Subscription-Plan-Overview","title":"Shippo Subscription Plan Overview","publisher":"vendor","quote":"Pro plan fees bill monthly at the start of your subscription cycle, prepaying for the upcoming cycle.","supports":"Pro fees are prepaid each cycle"},{"id":"d12","url":"https://support.goshippo.com/hc/en-us/articles/360003855652-Shippo-Subscription-Plan-Overview","title":"Shippo Subscription Plan Overview","publisher":"vendor","quote":"We calculate subscription periods in 30-day cycles, starting the day your plan begins.","supports":"30-day billing cycles"},{"id":"d13","url":"https://support.goshippo.com/hc/en-us/articles/360003855652-Shippo-Subscription-Plan-Overview","title":"Shippo Subscription Plan Overview","publisher":"vendor","quote":"When you buy the first label that exceeds your plan allowance, you're upgraded to the next plan level","supports":"exceeding the label allowance upgrades the plan"},{"id":"d14","url":"https://support.goshippo.com/hc/en-us/articles/360003855652-Shippo-Subscription-Plan-Overview","title":"Shippo Subscription Plan Overview","publisher":"vendor","quote":"If you've exceeded the lower plan's volume, you won't be able to purchase new labels until it resets.","supports":"downgrading below current volume blocks label purchases until reset"},{"id":"d15","url":"https://support.goshippo.com/hc/en-us/articles/360003855652-Shippo-Subscription-Plan-Overview","title":"Shippo Subscription Plan Overview","publisher":"vendor","quote":"managed by our Sales team","supports":"Premier is managed by sales"},{"id":"d16","url":"https://support.goshippo.com/hc/en-us/articles/360003855652-Shippo-Subscription-Plan-Overview","title":"Shippo Subscription Plan Overview","publisher":"vendor","quote":"All Shippo customers start on the free Starter Plan and can create up to 30 labels per month.","supports":"the free Starter plan"},{"id":"c8","url":"https://support.goshippo.com/hc/en-us/articles/204873655-Cancel-Your-Shippo-Account","title":"Cancel Your Shippo Account","publisher":"vendor","quote":"Please contact us for help with any plan changes.","supports":"Premier users contact Shippo for plan changes"},{"id":"c9","url":"https://support.goshippo.com/hc/en-us/articles/204873655-Cancel-Your-Shippo-Account","title":"Cancel Your Shippo Account","publisher":"vendor","quote":"Go to the Billing tab by clicking the Account icon, then selecting Billing.","supports":"where to check pending purchases"},{"id":"c10","url":"https://support.goshippo.com/hc/en-us/articles/204873655-Cancel-Your-Shippo-Account","title":"Cancel Your Shippo Account","publisher":"vendor","quote":"If there's an unpaid invoice under Invoices, click Re-attempt Charge to pay it.","supports":"paying an unpaid invoice before closing"},{"id":"c11","url":"https://support.goshippo.com/hc/en-us/articles/204873655-Cancel-Your-Shippo-Account","title":"Cancel Your Shippo Account","publisher":"vendor","quote":"You can downgrade to Starter at any time during the trial without incurring monthly charges.","supports":"downgrading during the trial"},{"id":"c12","url":"https://support.goshippo.com/hc/en-us/articles/204873655-Cancel-Your-Shippo-Account","title":"Cancel Your Shippo Account","publisher":"vendor","quote":"There are no monthly charges on the Starter plan.","supports":"Starter has no monthly fee"},{"id":"pa4","url":"https://goshippo.com/pricing/api","title":"Shippo API Pricing","publisher":"vendor","quote":"so you’ll be able to access features of the higher plan until then.","supports":"API plan features stay until the cycle ends"},{"id":"pa5","url":"https://goshippo.com/pricing/api","title":"Shippo API Pricing","publisher":"vendor","quote":"or by reaching out to customer support at support@shippo.com.","supports":"the support address for API plan changes"},{"id":"x1","url":"https://support.goshippo.com/hc/en-us/articles/115002329626-Export-Shipments-from-Shippo-via-CSV","title":"Export Shipments from Shippo via CSV","publisher":"vendor","quote":"Open the Shipments page in Shippo and click Export.","supports":"how to export shipments"},{"id":"x2","url":"https://support.goshippo.com/hc/en-us/articles/115002329626-Export-Shipments-from-Shippo-via-CSV","title":"Export Shipments from Shippo via CSV","publisher":"vendor","quote":"Your report generates as a CSV file.","supports":"shipment export format"},{"id":"x3","url":"https://support.goshippo.com/hc/en-us/articles/115002329626-Export-Shipments-from-Shippo-via-CSV","title":"Export Shipments from Shippo via CSV","publisher":"vendor","quote":"Date ranges max out at 90 days per export.","supports":"shipment export date-range limit"},{"id":"t1","url":"https://support.goshippo.com/hc/en-us/articles/360059979332-Export-Transactions-From-Shippo","title":"Export Transactions From Shippo","publisher":"vendor","quote":"Click Transactions under Invoices & Transactions.","supports":"where to export transactions"},{"id":"t2","url":"https://support.goshippo.com/hc/en-us/articles/360059979332-Export-Transactions-From-Shippo","title":"Export Transactions From Shippo","publisher":"vendor","quote":"Exports max out at 10,000 rows.","supports":"transaction export row limit"},{"id":"t3","url":"https://support.goshippo.com/hc/en-us/articles/360059979332-Export-Transactions-From-Shippo","title":"Export Transactions From Shippo","publisher":"vendor","quote":"including transaction type, amount, tracking number, carrier, and carrier service level","supports":"what the transaction export contains"},{"id":"b1","url":"https://support.goshippo.com/hc/en-us/articles/360003859092-How-Billing-Works-in-Shippo","title":"How Billing Works in Shippo","publisher":"vendor","quote":"We use a pay-per-label billing model.","supports":"labels are billed per purchase"},{"id":"b2","url":"https://support.goshippo.com/hc/en-us/articles/360003859092-How-Billing-Works-in-Shippo","title":"How Billing Works in Shippo","publisher":"vendor","quote":"Label purchases are charged automatically based on your account's billing threshold.","supports":"label charges follow the billing threshold"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["How long Shippo keeps shipment history, label records and API keys after an account is closed isn't stated in Shippo's help center","Shippo's help doesn't say which team role may change the plan or close the account","What confirms a Pro downgrade or an API plan change (an email or a status in the app) isn't described in Shippo's help","The steps inside the API Portal for changing or cancelling an API plan aren't documented on Shippo's public pages","Premier contract terms, such as renewal and notice periods, aren't on Shippo's public pages","Shippo's help center doesn't say whether any Shippo app sells subscriptions through Apple or Google"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Added the pending-purchase check in Billing and the Re-attempt Charge step for unpaid invoices before closing","Corrected the closing refund: cancelling mid-cycle isn't refunded, and annual plans aren't refunded before the year is up","Premier: the cancel article says to contact Shippo for plan changes; Premier is managed by the Sales team","Added the Pro free trial rule (downgrade before 30 days), the overage auto-upgrade and pay-per-label billing","Added documented CSV exports for shipments (90-day ranges) and transactions (10,000 rows)","Shippo's help-center articles were read directly; their quotes were matched against the help center's own article feed because the pages block automated checks"]}},"page":"https://stackcut.io/cancel/shippo","json":"https://stackcut.io/exits/shippo.json","evidence":{"packet_revision":"31eabbbe91721516ad0272c84121a6026941abfb27aed3f0a7c5bdb5e6de44df","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"shippo--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"shippo--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"shippo--direct-web--r3","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"shippo--sales-contract--r4","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"shopify","name":"Shopify","category":"productivity","website":"https://www.shopify.com","domains":["shopify.com","myshopify.com"],"summary":"Store owners cancel in the Shopify admin: Settings > Plan > Cancel plan, pick a reason, enter your password, click Cancel plan (same in the app). Shopify Plus stores go through Plus Support. Gotcha: no refund for unused time, pending app charges bill at once, and domain renewals aren't cancelled.","routes":[{"channel":"direct_web","applies_to":"Shopify plans and free trials, managed in the Shopify admin","who":"The store owner","method":"self_serve","start_url":"https://admin.shopify.com/settings/plan","steps":[{"do":"From your Shopify admin, go to Settings > Plan","expect":"Cancel plan (Cancel trial during a free trial)"},{"do":"Click Cancel plan","expect":"options to downgrade your subscription plan, switch to the Pause and build plan, or start a new store"},{"do":"Review your Shopify domains (transfer them if needed) and the pending charges, then select Cancel my plan and uninstall all apps and click Continue","expect":"a reason for the deactivation"},{"do":"Select a reason for the deactivation and click Continue","expect":null},{"do":"Enter your password, then click Cancel plan","expect":null}],"confirm_by":"An email confirming that the store is deactivated","effective":"At the end of the current billing cycle: the store deactivates and you lose access to the Shopify admin","notice":null,"refund":"Plans are generally non-refundable, and no refund is issued for the rest of the period after you cancel. If you were charged incorrectly or have a special situation, ask Shopify Support for a refund review within 7 days of a monthly invoice, or 30 days of an annual invoice or the first invoice after a trial; a refund isn't guaranteed","fees":"All apps are uninstalled and any pending charges are charged at cancellation; a domain that renews before the store's close date may still be charged; mid-cycle cancellations get one last emailed invoice; apps billed outside Shopify billing can keep charging after the store closes","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s14","s15","s16","s20","s23","s24","s25","s26","s27","s28","s29","s30","s31","s32","s34"]},{"channel":"direct_app","applies_to":"The same Shopify plans, from the Shopify app on iPhone or Android","who":"The store owner","method":"self_serve","start_url":null,"steps":[{"do":"Log in to the Shopify app as the store owner, tap the menu icon, then Settings, then Plan","expect":"Cancel plan"},{"do":"Tap Cancel plan and review the downgrade and Pause and build options","expect":null},{"do":"Review your domains and pending charges, select Cancel my plan and uninstall all apps, then tap Continue","expect":"a reason for the deactivation"},{"do":"Select a reason and tap Continue","expect":null},{"do":"Enter your password, then tap Cancel plan","expect":null}],"confirm_by":"An email confirming that the store is deactivated","effective":"At the end of the current billing cycle: the store deactivates and you lose access to the Shopify admin","notice":null,"refund":"Plans are generally non-refundable, and no refund is issued for the rest of the period after you cancel. If you were charged incorrectly or have a special situation, ask Shopify Support for a refund review within 7 days of a monthly invoice, or 30 days of an annual invoice or the first invoice after a trial; a refund isn't guaranteed","fees":"All apps are uninstalled and any pending charges are charged at cancellation","source_ids":["s9","s10","s5","s6","s7","s14","s15","s23","s24","s25","s26","s27","s28","s29","s30","s31"]},{"channel":"sales_contract","applies_to":"Stores on the Shopify Plus plan","who":"The store owner, through Shopify Plus Support","method":"contact_sales","start_url":null,"steps":[{"do":"Contact Shopify Plus Support and ask to deactivate the store","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"Plans are generally non-refundable, and no refund is issued for the rest of the period after you cancel","fees":null,"source_ids":["s11","s14","s25","s26"]}],"pay_less":[{"type":"pause","what":"Switch to the Pause and build plan: the store keeps running at a reduced subscription fee, with checkout turned off on all sales channels. Only for store owners past the free trial on a paid plan","evidence":"documented","source_ids":["s17","s18","s19"]},{"type":"downgrade","what":"The cancel flow offers options to downgrade your subscription plan","evidence":"documented","source_ids":["s3"]}],"export":[{"data":"Store information (products, customers, orders and other data)","how":"Export CSV files before deactivating","format":"CSV","limits":null,"source_ids":["s13"]}],"after_cancel":{"access_until":"The end of the current billing cycle","data_kept":"Store information is kept for 2 years in case you reopen the store","you_lose":["All installed apps, which are uninstalled automatically","The store's checkout and storefront once it is deactivated"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"Before the final step the flow offers downgrade, Pause and build or a new store, and asks for a reason for the deactivation","tips":["Domain renewals aren't cancelled with the store: transfer the domain or turn off its renewal","Third-party apps can keep charging while a store is paused","Shopify Support can't deactivate your store for you: the store owner must cancel in the admin or the app (Shopify Plus stores contact Plus Support)","Apps billed outside Shopify billing aren't stopped by cancelling: review them so they don't charge you after the store closes"]},"sources":[{"id":"s1","url":"https://help.shopify.com/en/manual/your-account/manage-orgs-and-stores/manage-pricing-plan/deactivate-store","title":"Deactivating and reactivating your Shopify store","publisher":"vendor","quote":"From your Shopify admin, go to Settings > Plan.","supports":"where to start"},{"id":"s2","url":"https://help.shopify.com/en/manual/your-account/manage-orgs-and-stores/manage-pricing-plan/deactivate-store","title":"Deactivating and reactivating your Shopify store","publisher":"vendor","quote":"If your store is on a paid plan, then click Cancel plan.","supports":"the cancel button"},{"id":"s3","url":"https://help.shopify.com/en/manual/your-account/manage-orgs-and-stores/manage-pricing-plan/deactivate-store","title":"Deactivating and reactivating your Shopify store","publisher":"vendor","quote":"If applicable, then review the options to downgrade your subscription plan, switch to the Pause and build plan, or start a new store.","supports":"the options shown before cancelling (retention step)"},{"id":"s4","url":"https://help.shopify.com/en/manual/your-account/manage-orgs-and-stores/manage-pricing-plan/deactivate-store","title":"Deactivating and reactivating your Shopify store","publisher":"vendor","quote":"Review the Shopify domains that you have to avoid renewal fees and transfer the domain, if needed, and review the pending charges.","supports":"the domains and pending charges step"},{"id":"s5","url":"https://help.shopify.com/en/manual/your-account/manage-orgs-and-stores/manage-pricing-plan/deactivate-store","title":"Deactivating and reactivating your Shopify store","publisher":"vendor","quote":"Select a reason for the deactivation.","supports":"the reason step"},{"id":"s6","url":"https://help.shopify.com/en/manual/your-account/manage-orgs-and-stores/manage-pricing-plan/deactivate-store","title":"Deactivating and reactivating your Shopify store","publisher":"vendor","quote":"Enter your password, and then click one of the following based on your plan","supports":"the final step"},{"id":"s7","url":"https://help.shopify.com/en/manual/your-account/manage-orgs-and-stores/manage-pricing-plan/deactivate-store","title":"Deactivating and reactivating your Shopify store","publisher":"vendor","quote":"You'll receive an email to confirm that your store is deactivated. You can still reopen your store or view your past bills.","supports":"how to confirm it worked"},{"id":"s8","url":"https://help.shopify.com/en/manual/your-account/manage-orgs-and-stores/manage-pricing-plan/deactivate-store","title":"Deactivating and reactivating your Shopify store","publisher":"vendor","quote":"If you're the store owner and your store is eligible, then you can use your Shopify admin to cancel your subscription and deactivate your store.","supports":"who can cancel"},{"id":"s9","url":"https://help.shopify.com/en/manual/your-account/manage-orgs-and-stores/manage-pricing-plan/deactivate-store","title":"Deactivating and reactivating your Shopify store","publisher":"vendor","quote":"If you still want to deactivate, then select Cancel my plan and uninstall all apps, and then tap Continue.","supports":"the app confirmation step"},{"id":"s10","url":"https://help.shopify.com/en/manual/your-account/manage-orgs-and-stores/manage-pricing-plan/deactivate-store","title":"Deactivating and reactivating your Shopify store","publisher":"vendor","quote":"Log in to the Shopify app as the store owner.","supports":"the app route"},{"id":"s11","url":"https://help.shopify.com/en/manual/your-account/manage-orgs-and-stores/manage-pricing-plan/deactivate-store","title":"Deactivating and reactivating your Shopify store","publisher":"vendor","quote":"To deactivate a store that's on the Shopify Plus plan, contact Shopify Plus Support.","supports":"the Shopify Plus route"},{"id":"s12","url":"https://help.shopify.com/en/manual/your-account/manage-orgs-and-stores/manage-pricing-plan/deactivate-store","title":"Deactivating and reactivating your Shopify store","publisher":"vendor","quote":"Your store's information is guaranteed for 2 years, in case you decide to reopen your store.","supports":"how long store data is kept"},{"id":"s13","url":"https://help.shopify.com/en/manual/your-account/manage-orgs-and-stores/manage-pricing-plan/deactivate-store","title":"Deactivating and reactivating your Shopify store","publisher":"vendor","quote":"Export CSV files to save your store information.","supports":"what to export first"},{"id":"s14","url":"https://www.shopify.com/legal/terms","title":"Shopify Terms of Service","publisher":"vendor","quote":"Shopify does not provide refunds.","supports":"the refund policy"},{"id":"s15","url":"https://help.shopify.com/en/manual/your-account/manage-billing/billing-considerations-pause-deactivate-store","title":"Understanding billing implications before pausing or deactivating your Shopify store","publisher":"vendor","quote":"When you cancel your plan, all apps are automatically uninstalled and any pending charges on your account are charged.","supports":"charges at cancellation"},{"id":"s16","url":"https://help.shopify.com/en/manual/your-account/manage-billing/billing-considerations-pause-deactivate-store","title":"Understanding billing implications before pausing or deactivating your Shopify store","publisher":"vendor","quote":"Your domain renewals aren't canceled when canceling your store. If your domain is scheduled to renew before your store's close date, then you might still be charged a renewal fee.","supports":"domain renewal fees"},{"id":"s17","url":"https://help.shopify.com/en/manual/your-account/manage-orgs-and-stores/manage-pricing-plan/pause-store","title":"Pausing your store","publisher":"vendor","quote":"Your store will be paused and running at a reduced subscription fee.","supports":"the Pause and build plan costs less"},{"id":"s18","url":"https://help.shopify.com/en/manual/your-account/manage-orgs-and-stores/manage-pricing-plan/pause-store","title":"Pausing your store","publisher":"vendor","quote":"Your checkout is deactivated across all sales channels, such as the Point of Sale channel.","supports":"what pausing turns off"},{"id":"s19","url":"https://help.shopify.com/en/manual/your-account/manage-orgs-and-stores/manage-pricing-plan/pause-store","title":"Pausing your store","publisher":"vendor","quote":"You must be the store owner. Your store needs to be past the free trial period. Your store needs to be on a paid plan.","supports":"who can pause"},{"id":"s20","url":"https://www.shopify.com/legal/terms","title":"Shopify Terms of Service (section 14)","publisher":"vendor","quote":"If you cancel in the middle of your billing cycle, you'll have one last email invoice.","supports":"the final invoice"},{"id":"s22","url":"https://help.shopify.com/en/manual/your-account/manage-billing/billing-considerations-pause-deactivate-store","title":"Understanding billing implications before pausing or deactivating your Shopify store","publisher":"vendor","quote":"When pausing your store, third-party apps that were active prior to pausing might continue to incur charges.","supports":"apps can keep charging while paused"},{"id":"s23","url":"https://help.shopify.com/en/manual/your-account/manage-billing/billing-considerations-pause-deactivate-store","title":"Understanding billing implications before pausing or deactivating your Shopify store","publisher":"vendor","quote":"Deactivating your store will automatically cancel your current Shopify subscription at the end of your current billing cycle.","supports":"when it takes effect"},{"id":"s24","url":"https://help.shopify.com/en/manual/your-account/manage-orgs-and-stores/manage-pricing-plan/deactivate-store","title":"Deactivating and reactivating your Shopify store","publisher":"vendor","quote":"After deactivation, your Shopify subscription is terminated at the end of your current billing cycle, resulting in the loss of access to your Shopify admin.","supports":"access ends at the end of the billing cycle"},{"id":"s25","url":"https://help.shopify.com/en/manual/your-account/manage-billing/refund-policy-subscriptions","title":"Understanding Shopify's refund policy for plans","publisher":"vendor","quote":"Shopify plans are generally non-refundable as stated in section 5.10 of the Shopify Terms of Service.","supports":"plans are generally non-refundable"},{"id":"s26","url":"https://help.shopify.com/en/manual/your-account/manage-billing/refund-policy-subscriptions","title":"Understanding Shopify's refund policy for plans","publisher":"vendor","quote":"If you cancel your Shopify plan, then no refunds are issued for any remaining period post-cancellation.","supports":"no refund for the rest of the period after cancelling"},{"id":"s27","url":"https://help.shopify.com/en/manual/your-account/manage-billing/refund-policy-subscriptions","title":"Understanding Shopify's refund policy for plans","publisher":"vendor","quote":"If you think you've been charged incorrectly, have duplicate stores, or have another special situation, then contact Shopify Support.","supports":"how to ask for a refund review"},{"id":"s28","url":"https://help.shopify.com/en/manual/your-account/manage-billing/refund-policy-subscriptions","title":"Understanding Shopify's refund policy for plans","publisher":"vendor","quote":"Monthly subscription Within 7 days of invoice issue date","supports":"refund review window for monthly plans"},{"id":"s29","url":"https://help.shopify.com/en/manual/your-account/manage-billing/refund-policy-subscriptions","title":"Understanding Shopify's refund policy for plans","publisher":"vendor","quote":"First invoice after trial period Within 30 days of invoice issue date","supports":"refund review window for the first invoice after a trial"},{"id":"s30","url":"https://help.shopify.com/en/manual/your-account/manage-billing/refund-policy-subscriptions","title":"Understanding Shopify's refund policy for plans","publisher":"vendor","quote":"Annual subscription Within 30 days of invoice issue date","supports":"refund review window for annual plans"},{"id":"s31","url":"https://help.shopify.com/en/manual/your-account/manage-billing/refund-policy-subscriptions","title":"Understanding Shopify's refund policy for plans","publisher":"vendor","quote":"Meeting these time windows doesn't guarantee a refund.","supports":"a refund review isn't a guaranteed refund"},{"id":"s32","url":"https://help.shopify.com/en/manual/your-account/manage-orgs-and-stores/manage-pricing-plan/deactivate-store","title":"Deactivating and reactivating your Shopify store","publisher":"vendor","quote":"If you still want to deactivate, then select Cancel my plan and uninstall all apps, and then click Continue.","supports":"the desktop confirmation step"},{"id":"s33","url":"https://help.shopify.com/en/manual/your-account/manage-orgs-and-stores/manage-pricing-plan/deactivate-store","title":"Deactivating and reactivating your Shopify store","publisher":"vendor","quote":"For security reasons, Shopify Support can't deactivate your store for you. You need to deactivate the store yourself","supports":"Support can't cancel for you"},{"id":"s34","url":"https://help.shopify.com/en/manual/your-account/manage-orgs-and-stores/manage-pricing-plan/deactivate-store","title":"Deactivating and reactivating your Shopify store","publisher":"vendor","quote":"Review any apps that are charged outside of Shopify billing to ensure that you're not charged for the app after your store closes.","supports":"apps billed outside Shopify can keep charging"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["The Pause and build plan's price is not stated on the pages read","The Shopify app's Google Play listing says it has in-app purchases, but Shopify's help pages don't document paying for a plan through Google Play, so no Google Play route is given"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Refund: added the documented refund review (7 days monthly, 30 days annual or first invoice after a trial), no refund for unused time (s25, s26, s27, s28, s29, s30, s31)","Web step 3: select Cancel my plan and uninstall all apps before Continue (s32)","Tip: Shopify Support can't deactivate a store for you, replacing the terms-based 'contact Support' tip; removed its source s21 (s33)","Tip and fees: apps billed outside Shopify billing can keep charging (s34)","Summary gotcha now says no refund for unused time","Other route, pause, export and after-cancel facts re-confirmed on the Shopify help pages and terms"]}},"delete_account":{"url":"https://privacy.shopify.com/dsr_submission/subject_types?selected=erasure","difficulty":"hard","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"shopify","name":"Shopify","recipes":[{"id":"replace-shopify","title":"Ecommerce platform","best_year_one_net":418}]},"page":"https://stackcut.io/cancel/shopify","json":"https://stackcut.io/exits/shopify.json","localized":[{"language":"ja","market":"JP","title":"Shopifyの解約方法（ストアの閉鎖）","page":"https://stackcut.io/ja/cancel/shopify","checked_on":"2026-10-05"},{"language":"de","market":"DE","title":"Shopify kündigen","page":"https://stackcut.io/de/cancel/shopify","checked_on":"2026-10-05"},{"language":"pt-br","market":"BR","title":"Como cancelar a Shopify e desativar a loja","page":"https://stackcut.io/pt-br/cancel/shopify","checked_on":"2026-10-08"},{"language":"nl","market":"NL","title":"Shopify opzeggen","page":"https://stackcut.io/nl/cancel/shopify","checked_on":"2026-10-08"}],"evidence":{"packet_revision":"0fb76383cb691f7397ead48194c98659f69162fc9d4bb8421d795ba242c93c8e","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"shopify--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"shopify--direct-app--r2","channel":"direct_app","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"shopify--sales-contract--r3","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"short_io","name":"Short.io","category":"marketing_sales","website":"https://short.io","domains":["short.io"],"summary":"Cancel a trial or paid plan by downgrading to the Free plan (Organization Settings, Plan tab, Downgrade, Confirm change) as the account owner. Paid features end immediately, with prorated credit; links keep working within Free limits. Refunds are case by case. Link export must be switched on by support first.","routes":[{"channel":"direct_web","applies_to":"Paid plans (Hobby, Pro, Team, Enterprise) and 7-day trials billed by Short.io","who":"The account owner","method":"self_serve","start_url":null,"steps":[{"do":"Sign in to Short.io and open Organization Settings, then the Plan tab (older help pages: Subscription in the left user panel)","expect":"Change Plan"},{"do":"In Change Plan, click Downgrade below the Free plan","expect":"a confirmation dialog asking you to confirm the change to the new plan and price"},{"do":"Click Confirm change","expect":null}],"confirm_by":null,"effective":"Immediately: the Free plan's features and limits apply as soon as you confirm, and existing short links keep working; a mid-cycle change gives a prorated charge or credit for the remaining days","notice":"None; plans renew automatically each month or year until you cancel","refund":"Refund requests are considered case by case at Short.io's discretion; a trial cancelled before it ends is not charged","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s14","s26"],"label":"Downgrade to Free"},{"channel":"direct_web","label":"Through support","applies_to":"Paid Short.io plans billed by Short.io","who":"The account owner","method":"email","start_url":null,"steps":[{"do":"Email support@short.io (or use the chat bubble on Short.io's pages) and ask to cancel your subscription renewal","expect":null}],"confirm_by":null,"effective":null,"notice":"Support answers Monday to Friday, so write well before the renewal date","refund":"Refund requests are considered case by case at Short.io's discretion","fees":null,"source_ids":["s8","s10","s14","s24","s25"]}],"pay_less":[{"type":"free_plan","what":"The Free plan keeps 1 user, 5 custom domains, 1,000 branded links in total and 50,000 tracked clicks a month; after cancelling, your links keep working within these limits","evidence":"documented","source_ids":["s9","s15","s16"]},{"type":"downgrade","what":"Move to a cheaper paid plan in Organization Settings, Plan tab, Change Plan; it applies immediately, and a mid-cycle change gives a prorated charge or credit","evidence":"documented","source_ids":["s4","s11","s12","s26"]},{"type":"annual_billing","what":"Paying yearly is discounted; the pricing page advertises Save 17%","evidence":"documented","source_ids":["s17"]}],"export":[{"data":"Short links: ID, short URL, original path and URL, title, clicks, created, updated and expiry dates, creator and tags","how":"Ask Short.io support to switch on export. Then select links under Branded links and click Export, or open Domain settings and click Export links to get an email with a Download Export button","format":"CSV","limits":"Export is not enabled by default: support must activate it for you first","source_ids":["s18","s19","s20"]}],"after_cancel":{"access_until":"Paid features end as soon as you downgrade to Free (a mid-cycle change is prorated); you keep a Free account","data_kept":"The account stays on the Free plan and links keep working within its limits. Deleting the account permanently removes personal information, domains and links; Short.io says it keeps personal data only as long as needed to provide the service and meet legal obligations","you_lose":["Paid-plan features and limits: the account falls back to Free plan limits and restrictions","Personal information, domains and links, permanently, if you delete the account"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancelling is done by downgrading to the Free plan, and paid features end at once (mid-cycle changes are prorated), so export first","Sign in as the account owner: the help center says the owner can downgrade","Plans don't expire on their own: they renew monthly or yearly until you cancel","Link export needs support to enable it, so ask before cancelling or deleting","Deleting the account (Settings, Profile, Delete this account) permanently removes domains and links"]},"sources":[{"id":"s1","url":"https://docs.short.io/articles/managing-your-account-and-domains/manage-your-account/how-to-cancel-a-short.io-trial-subscription","title":"How to cancel a Short.io trial / subscription?","publisher":"vendor","quote":"You can cancel you current Short.io trial or subscription at any time by downgrading to the Free plan.","supports":"cancelling means downgrading to Free"},{"id":"s2","url":"https://docs.short.io/articles/managing-your-account-and-domains/manage-your-account/how-to-cancel-a-short.io-trial-subscription","title":"How to cancel a Short.io trial / subscription?","publisher":"vendor","quote":"In the left user's panel click on Subscription","supports":"the older navigation path"},{"id":"s3","url":"https://docs.short.io/articles/managing-your-account-and-domains/manage-your-account/how-to-cancel-a-short.io-trial-subscription","title":"How to cancel a Short.io trial / subscription?","publisher":"vendor","quote":"Click on Downgrade below the Free plan","supports":"the Downgrade step"},{"id":"s4","url":"https://docs.short.io/articles/pricing/how-do-i-downgrade-the-price-plan","title":"How to downgrade a pricing plan?","publisher":"vendor","quote":"Organization Settings","supports":"where plan changes start"},{"id":"s5","url":"https://docs.short.io/articles/pricing/how-do-i-downgrade-the-price-plan","title":"How to downgrade a pricing plan?","publisher":"vendor","quote":"Confirm change","supports":"the final confirm step"},{"id":"s6","url":"https://docs.short.io/articles/pricing/what-happens-if-i-downgrade-my-price-plan","title":"What happens if I downgrade my price plan?","publisher":"vendor","quote":"If you are the owner of the account on the Pro, Team, or Enterprise plan, you can downgrade it whenever you need.","supports":"who can downgrade"},{"id":"s7","url":"https://docs.short.io/articles/pricing/when-does-my-current-price-plan-expire","title":"When does my current price plan expire?","publisher":"vendor","quote":"If you don't cancel your current price plan, it will not expire.","supports":"plans renew until cancelled"},{"id":"s8","url":"https://short.io/terms","title":"Short.io Terms and Conditions","publisher":"vendor","quote":"At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it","supports":"auto-renewal"},{"id":"s9","url":"https://short.io/pricing","title":"Short.io pricing","publisher":"vendor","quote":"If you cancel your subscription, your account automatically moves to the free plan and your links keep working within its limits.","supports":"what happens after cancelling"},{"id":"s10","url":"https://short.io/terms","title":"Short.io Terms and Conditions","publisher":"vendor","quote":"Certain refund requests for Subscriptions may be considered by us on a case-by-case basis and granted in our sole discretion.","supports":"the refund policy"},{"id":"s11","url":"https://short.io/pricing","title":"Short.io pricing","publisher":"vendor","quote":"If you change plans mid-cycle, you'll receive a prorated charge or credit for the remaining days.","supports":"proration on plan changes"},{"id":"s12","url":"https://docs.short.io/articles/pricing/how-do-i-downgrade-the-price-plan","title":"How to downgrade a pricing plan?","publisher":"vendor","quote":"Your new pricing plan will be applied","supports":"the downgrade result"},{"id":"s13","url":"https://short.io/pricing","title":"Short.io pricing","publisher":"vendor","quote":"Every paid plan includes a 7-day free trial. You can cancel at any point during the trial and your card will not be charged.","supports":"trials and no charge when cancelled in time"},{"id":"s14","url":"https://short.io/terms","title":"Short.io Terms and Conditions","publisher":"vendor","quote":"You may cancel your Subscription renewal either through your online account management page or by contacting our customer support team.","supports":"cancelling online or through support"},{"id":"s15","url":"https://short.io/pricing","title":"Short.io pricing","publisher":"vendor","quote":"Users: 1 Custom domains: 5 Branded links total: 1,000","supports":"the Free plan's allowances"},{"id":"s16","url":"https://short.io/pricing","title":"Short.io pricing","publisher":"vendor","quote":"Tracked clicks: 50,000/mo","supports":"the Free plan's click allowance"},{"id":"s17","url":"https://short.io/pricing","title":"Short.io pricing","publisher":"vendor","quote":"Save 17%","supports":"the yearly billing discount"},{"id":"s18","url":"https://docs.short.io/articles/managing-links/how-to-export-short-links-from-short.io","title":"How to export short links from Short.io","publisher":"vendor","quote":"The export feature is not enabled by default. You need to contact the Short.io support team with the request to activate it for you.","supports":"export must be enabled by support"},{"id":"s19","url":"https://docs.short.io/articles/managing-links/how-to-export-short-links-from-short.io","title":"How to export short links from Short.io","publisher":"vendor","quote":"Export links","supports":"the domain-wide export button"},{"id":"s20","url":"https://docs.short.io/articles/managing-links/how-to-export-short-links-from-short.io","title":"How to export short links from Short.io","publisher":"vendor","quote":"Download Export","supports":"the emailed download button"},{"id":"s21","url":"https://docs.short.io/articles/managing-your-account-and-domains/manage-your-account/how-to-deletedeactivate-my-account","title":"How to delete/deactivate my account","publisher":"vendor","quote":"Your personal information, domains and links will be permanently removed.","supports":"what deleting the account removes"},{"id":"s22","url":"https://docs.short.io/articles/managing-your-account-and-domains/manage-your-account/how-to-deletedeactivate-my-account","title":"How to delete/deactivate my account","publisher":"vendor","quote":"Delete this account","supports":"the delete button"},{"id":"s23","url":"https://short.io/privacy","title":"Short.io Privacy Policy","publisher":"vendor","quote":"We retain personal data only for as long as necessary to provide the service and to comply with our legal obligations.","supports":"how long personal data is kept"},{"id":"s24","url":"https://docs.short.io/articles/features/features/short.io-support","title":"Short.io support","publisher":"vendor","quote":"Short.io provides chat support (our chat bubble is on every page) and email support: support @ short.io","supports":"how to reach support"},{"id":"s25","url":"https://docs.short.io/articles/features/features/short.io-support","title":"Short.io support","publisher":"vendor","quote":"Get in touch from Monday to Friday","supports":"when support answers"},{"id":"s26","url":"https://short.io/pricing","title":"Short.io pricing","publisher":"vendor","quote":"When you upgrade or downgrade, the new plan's features and limits take effect immediately. All your existing short links continue to work without interruption.","supports":"a downgrade, including cancelling to Free, applies at once"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["No confirmation email or on-screen confirmation after downgrading is described","No help page says the Short.io mobile apps sell subscriptions through Apple or Google, so no app-store route is given"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Downgrade to Free: effective, access_until, the downgrade pay_less item, summary and tips now say changes apply immediately, with a prorated charge or credit (pricing FAQ, s26); removed that gap from unverified","Export steps and fields confirmed on the export article; removed that gap from unverified","Checked the owner-only downgrade path, auto-renewal, case-by-case refunds, 7-day trial, support route and account deletion against official pages"]}},"stackcut":{"vendor_id":"short_io","name":"Short.io","recipes":[{"id":"replace-short-io","title":"Link management","best_year_one_net":166}]},"page":"https://stackcut.io/cancel/short_io","json":"https://stackcut.io/exits/short_io.json","evidence":{"packet_revision":"f2bea64b76473801a6d25364e990e57c4372d6de078ce640cd117688c5330d43","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"short-io--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"short-io--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"shortcut","name":"Shortcut","category":"productivity","website":"https://www.shortcut.com","domains":["shortcut.com"],"summary":"An Owner cancels by disabling the Organization on the Manage Organization and Workspaces page. Payment details stay on file until you ask Support to remove them, and nothing is refunded. To stop paying, a team of 10 or fewer can instead move to the Free plan from Billing settings.","routes":[{"channel":"direct_web","applies_to":"Shortcut paid plans (monthly or annual) billed to the organization's card on file","who":"An Organization Owner only","method":"self_serve","start_url":null,"steps":[{"do":"Sign in as an Owner of the Organization and open the Manage Organization and Workspaces page","expect":null},{"do":"Disable your Organization","expect":"On a Legacy plan, a prompt warns that you'll lose Legacy pricing and entitlements"}],"confirm_by":null,"effective":null,"notice":"The terms say you may terminate your account at any time upon notice to Shortcut; no notice period is stated","refund":"No refunds for canceled subscriptions, and all amounts paid are non-refundable","fees":"For a paid plan, the Terms don't let you end early to avoid the fees for the subscription period you committed to","source_ids":["s1","s2","s3","s22","s4","s5","s12","s14"],"label":"Disable the Organization"}],"pay_less":[{"type":"free_plan","what":"Move to the Free plan if the organization has 10 users or fewer. It doesn't happen automatically: change it in the Plan tab of Billing settings; the switch takes effect at the start of your next billing cycle","evidence":"documented","source_ids":["s6","s7","s8"]},{"type":"annual_billing","what":"Annual billing is discounted; switch between monthly and annual in the Plan tab of Billing settings. The annual charge is processed right away","evidence":"documented","source_ids":["s8","s9","s23"]},{"type":"seat_reduction","what":"Remove users you no longer need; a removed user's seat stays open until the end of the billing cycle, and the count drops at the next billing date if it isn't filled","evidence":"documented","source_ids":["s20"]}],"export":[{"data":"Stories in a whole Workspace, or in an Epic, Iteration, Label or filtered Space","how":"For a whole Workspace, use the export option on the Organization and Workspace dashboard; for an Epic, Iteration or Label, use Export as CSV at the top right of the Stories Table; for a Space, use Export in that Space's dropdown","format":"CSV","limits":null,"source_ids":["s16","s17","s18"]}],"after_cancel":{"access_until":null,"data_kept":"Disabling suspends the account rather than deleting it. The Terms say Shortcut gives access to your Subscriber Data for at least 30 days after termination, and that keeping backups is your responsibility","you_lose":["Legacy pricing and entitlements, if your plan is a Legacy plan"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Only an Owner can disable the Organization","Disabling keeps your payment information on file; ask Support to remove it","Re-enabling the Organization starts a new billing cycle and a new invoice","Export Stories as CSV before disabling; backups are your responsibility","Owners are the only ones who can get invoice copies"]},"sources":[{"id":"s1","url":"https://www.shortcut.com/help/admin/billing-and-plans","title":"Billing and Plans","publisher":"vendor","quote":"You must be an Owner of the Organization.","supports":"only an Owner can start the cancellation"},{"id":"s2","url":"https://www.shortcut.com/help/admin/billing-and-plans","title":"Billing and Plans","publisher":"vendor","quote":"Disable your Organization via the Manage Organization and Workspaces page.","supports":"where the cancellation starts"},{"id":"s3","url":"https://www.shortcut.com/help/admin/billing-and-plans","title":"Billing and Plans","publisher":"vendor","quote":"Disabling your Organization only suspends your Shortcut account—it does not remove your payment information.","supports":"payment details stay on file after disabling"},{"id":"s4","url":"https://www.shortcut.com/help/admin/billing-and-plans","title":"Billing and Plans","publisher":"vendor","quote":"No, we don't offer refunds for canceled subscriptions.","supports":"no refund after cancelling"},{"id":"s5","url":"https://www.shortcut.com/terms","title":"Shortcut terms","publisher":"vendor","quote":"You may terminate your account at any time upon notice to us;","supports":"the right to end the account, with notice to Shortcut"},{"id":"s6","url":"https://www.shortcut.com/help/admin/billing-and-plans","title":"Billing and Plans","publisher":"vendor","quote":"you'll need to manually change from any paid plan to a Free plan if you are at 10 users or less.","supports":"the Free plan switch is manual and needs 10 users or fewer"},{"id":"s7","url":"https://www.shortcut.com/help/admin/billing-and-plans","title":"Billing and Plans","publisher":"vendor","quote":"your switch to the Free Plan will be effective at the start of your next monthly or annual billing cycle.","supports":"when the Free plan switch takes effect"},{"id":"s8","url":"https://www.shortcut.com/help/admin/billing-and-plans","title":"Billing and Plans","publisher":"vendor","quote":"in the Plan tab in your Billing settings.","supports":"where plan and billing-term changes are made"},{"id":"s9","url":"https://www.shortcut.com/help/admin/billing-and-plans","title":"Billing and Plans","publisher":"vendor","quote":"The charge for your annual plan will be processed immediately to your card on file.","supports":"annual charges are immediate"},{"id":"s10","url":"https://www.shortcut.com/help/admin/billing-and-plans","title":"Billing and Plans","publisher":"vendor","quote":"we currently only allow Owners to obtain copies of invoices.","supports":"only Owners can get invoice copies"},{"id":"s11","url":"https://www.shortcut.com/terms","title":"Shortcut terms","publisher":"vendor","quote":"Shortcut will provide you with access to your Subscriber Data for at least 30 days following such termination.","supports":"data access after termination"},{"id":"s12","url":"https://www.shortcut.com/terms","title":"Shortcut terms","publisher":"vendor","quote":"All amounts paid are non-refundable.","supports":"amounts paid are non-refundable"},{"id":"s13","url":"https://www.shortcut.com/help/admin/billing-and-plans","title":"Billing and Plans","publisher":"vendor","quote":"pausing or canceling your Shortcut subscription will also result in loss of access to Legacy pricing and entitlements.","supports":"Legacy pricing is lost when cancelling"},{"id":"s14","url":"https://www.shortcut.com/terms","title":"Shortcut terms","publisher":"vendor","quote":"before paying the full amount of fees for the subscription period that you have committed to","supports":"you can't end a paid term early to avoid its fees"},{"id":"s15","url":"https://www.shortcut.com/terms","title":"Shortcut terms","publisher":"vendor","quote":"It is your responsibility to keep backup copies of the Subscriber Data.","supports":"keep your own backups"},{"id":"s16","url":"https://www.shortcut.com/help/admin/export-data","title":"Export Data","publisher":"vendor","quote":"that option is located on your Organization and Workspace dashboard","supports":"where the whole-Workspace export is"},{"id":"s17","url":"https://www.shortcut.com/help/admin/export-data","title":"Export Data","publisher":"vendor","quote":"All exports include the following information about each Story.","supports":"what the export contains"},{"id":"s18","url":"https://www.shortcut.com/help/admin/export-data","title":"Export Data","publisher":"vendor","quote":"Export as CSV","supports":"CSV export from the Stories Table"},{"id":"s19","url":"https://www.shortcut.com/help/admin/billing-and-plans","title":"Billing and Plans","publisher":"vendor","quote":"Upon enablement, a new subscription billing cycle will start, and a new invoice will be issued.","supports":"re-enabling starts a new billing cycle"},{"id":"s20","url":"https://www.shortcut.com/help/admin/billing-and-plans","title":"Billing and Plans","publisher":"vendor","quote":"you will have an open seat that is active for you to fill until the end of your current billing cycle.","supports":"removed seats stay billed until the cycle ends"},{"id":"s21","url":"https://www.shortcut.com/help/admin/billing-and-plans","title":"Billing and Plans","publisher":"vendor","quote":"Contact our Support team if you’d like to remove payment information from your account.","supports":"removing payment details goes through Support"},{"id":"s22","url":"https://www.shortcut.com/help/admin/billing-and-plans","title":"Billing and Plans","publisher":"vendor","quote":"A prompt in the app will notify you of this prior to completing the disabling process.","supports":"the app warns before disabling"},{"id":"s23","url":"https://www.shortcut.com/help/admin/billing-and-plans","title":"Billing and Plans","publisher":"vendor","quote":"We offer discounts for paying annually","supports":"annual billing discount"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["The help page doesn't say when access ends after disabling the Organization, or whether the current paid period runs out first","The Terms don't describe automatic renewal or a notice period for ending a paid plan","Whether Admins can make plan changes isn't stated; the help page names Owners","Terms for Enterprise contracts aren't on Shortcut's public pages"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Re-checked the billing help page and the Terms; all quotes confirmed","Added the Terms' limit on ending a paid term early, and that the app warns about losing Legacy pricing before disabling","Added that payment details are removed through Support and that re-enabling starts a new billing cycle","Added the CSV export of Stories, the annual-billing discount and seat reductions at the next billing date","Data access for 30 days after termination comes from the Terms; the help page doesn't say when access ends after disabling, so the level stays partial","No App Store, Google Play or marketplace billing is documented"]}},"page":"https://stackcut.io/cancel/shortcut","json":"https://stackcut.io/exits/shortcut.json","evidence":{"packet_revision":"43d88079aa990f222ff7405799a9882b74b0a3d3a1c814a0782365885d59fd98","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"shortcut--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"shutterstock","name":"Shutterstock","category":"design_creative","website":"https://www.shutterstock.com","domains":["shutterstock.com"],"summary":"Cancel in the Cancel plan module on your Plans page, at least 12 hours before renewal. Monthly plans and packs cancel free. An annual plan billed monthly keeps billing through its 12 months unless you choose Cancel early, costing 50% of the remaining cost. Purchases are generally non-refundable.","routes":[{"channel":"direct_web","label":"Monthly plans and packs","applies_to":"Month-to-month subscriptions (no annual commitment) and on-demand image or video packs bought on shutterstock.com","who":"The account holder, signed in on the website","method":"self_serve","start_url":"https://www.shutterstock.com/account/plans","steps":[{"do":"Sign in on shutterstock.com and open the Plans page in your account","expect":"the Cancel plan module"},{"do":"For a monthly subscription, click Cancel plan and follow the prompts","expect":null},{"do":"For a pack, switch off its auto-refill setting on the Plans page (and its renewal at expiry, if you turned that on)","expect":null},{"do":"Repeat for every subscription and pack in the account: each has its own auto-renewal setting","expect":null}],"confirm_by":null,"effective":"Monthly plans: downloads stay available to the end of the current month of service, and you can re-activate the plan before it expires. Packs: downloads stay available until the pack expires, one year after purchase","notice":"Turn off automatic renewal at least 12 hours before the renewal date: monthly plans re-bill 12 hours before the billing period ends","refund":"Generally none: all purchases are non-refundable. UK and EU customers can get a refund within 14 days of the original purchase if no downloads or credits were used","fees":"None: there is no cancellation fee for packs or month-to-month plans","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s47"]},{"channel":"direct_web","label":"Annual plans","applies_to":"Annual subscriptions with a 12-month commitment, paid upfront or billed monthly (including Unlimited subscriptions)","who":"The account holder, signed in on the website","method":"self_serve","start_url":"https://www.shutterstock.com/account/plans","steps":[{"do":"Sign in on shutterstock.com, open the Plans page and click Cancel plan","expect":"for an annual plan billed monthly: Cancel at end of term and Cancel early"},{"do":"Annual plan paid upfront: confirm Cancel plan so it does not renew at the end of the 12-month commitment","expect":null},{"do":"Annual plan billed monthly: choose Cancel at end of term to stop it renewing for another year (monthly billing continues until the 12 months end), or Cancel early to stop billing now for a fee","expect":null}],"confirm_by":null,"effective":"Paid upfront, or Cancel at end of term: the plan runs to the end of its 12-month term and does not renew. Cancel early: once the fee is paid you keep half of the remaining months and their downloads","notice":"Turn off automatic renewal at least 12 hours before the renewal date: annual plans paid upfront renew 12 hours before the 12-month term ends","refund":"All fees are non-refundable, even if the subscription ends early; UK and EU customers can get a refund within 14 days of the original purchase if no downloads or credits were used","fees":"Cancel early on an annual plan billed monthly: 50% of the remaining contract obligation, unless local law requires otherwise. No fee when an annual plan ends at the end of its term, or when support switches you to another subscription","source_ids":["s1","s13","s14","s15","s16","s17","s18","s19","s20","s21","s22","s8","s10","s23"]},{"channel":"direct_web","label":"Through customer support","applies_to":"Any Shutterstock plan, for example team plans or when you want help switching or cancelling","who":"The account holder","method":"chat","start_url":"https://www.shutterstock.com/help/en/articles/12867775-get-in-touch","steps":[{"do":"Open the Messenger widget at the bottom right of the Account page or Help Center and ask Fin, the AI assistant, for a live agent; or call support (inside the US +1-866-475-3062, outside the US +1-646-833-0452)","expect":null},{"do":"Ask the agent to turn off automatic renewal or cancel the plan, and to switch you to another subscription if you want one","expect":null}],"confirm_by":null,"effective":null,"notice":"Turn off automatic renewal at least 12 hours before the renewal date","refund":null,"fees":"The early-cancellation fee for annual plans billed monthly is waived when you switch to another subscription","source_ids":["s24","s25","s26","s27","s22","s8"]}],"pay_less":[{"type":"downgrade","what":"Ask support to move you to a smaller subscription: the early-cancellation fee is waived when you switch from one subscription to another","evidence":"documented","source_ids":["s28","s22"]},{"type":"downgrade","what":"For occasional needs, buy an on-demand pack instead (images in packs of 2, 5 or 25; video as singles or packs of 5, 10 or 25), with up to a year to use the downloads","evidence":"documented","source_ids":["s29"]},{"type":"annual_billing","what":"An annual commitment plan gets a discounted monthly rate, but an annual plan billed monthly costs 50% of the remaining cost to cancel early","evidence":"documented","source_ids":["s30","s19"]}],"export":[{"data":"Images, video clips and music tracks you have licensed","how":"Open your downloads page in Catalog (catalog/licenses), click a file's thumbnail and choose the redownload option; images can be redownloaded in Small, Medium or Large","format":"Images in Small, Medium or Large; Large is the original file as provided by the contributor","limits":"Free, and works whether or not a subscription is active; deleting the account loses the licensing history and any remaining downloads","source_ids":["s31","s32","s33","s36","s48"]},{"data":"Receipts for past purchases","how":"Sign in, open Purchase History in your account details and click a purchase's receipt number; print it or save it as a PDF","format":"PDF (through your browser's print option)","limits":"Annual plans billed monthly get an emailed receipt only for the original purchase","source_ids":["s34","s35"]}],"after_cancel":{"access_until":"Subscriptions: the end of the current month of service (annual plans: the end of the 12-month term, or half the remaining months after Cancel early). Packs: until they expire a year after purchase","data_kept":"The free account stays open with its collections and download history unless you delete it. Even after deletion, Shutterstock keeps some licensing-history and transaction data for legal reasons","you_lose":["Unused downloads in the current month or pack once it expires: unused downloads do not roll over","Use of content licensed under an Unlimited subscription, which may only be used during the active term","Licensing history and any remaining downloads, if you delete the account"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancelling a plan does not close the account; you can delete the account (Delete Account on the Profile page) only after the plan is cancelled and its original commitment has expired","Each subscription and pack has its own auto-renewal setting: turn off every one","Turning off auto renewal on an annual plan billed monthly does not stop the monthly charges before the 12 months end; only Cancel early does, for a 50% fee","A saved card can't be removed while a plan with recurring billing, or a pack with auto-refill, is active","Plans are bought and cancelled on shutterstock.com: the mobile apps sell only single images, some packs and single clips","Standard and Enhanced licenses stay valid forever after cancelling, but content from an Unlimited subscription may only be used while subscribed"]},"sources":[{"id":"s1","url":"https://www.shutterstock.com/help/en/articles/10598560-how-do-i-cancel-my-shutterstock-plan","title":"How do I cancel my Shutterstock plan?","publisher":"vendor","quote":"You can initiate all cancellations in the \"Cancel plan\" module on the Plans page of your account.","supports":"where every cancellation starts"},{"id":"s2","url":"https://www.shutterstock.com/help/en/articles/10598560-how-do-i-cancel-my-shutterstock-plan","title":"How do I cancel my Shutterstock plan?","publisher":"vendor","quote":"Our monthly plans that do not require an annual commitment can be canceled at any time by clicking \"Cancel plan\" on the Plans page of your account.","supports":"cancelling a monthly plan"},{"id":"s3","url":"https://www.shutterstock.com/help/en/articles/10598560-how-do-i-cancel-my-shutterstock-plan","title":"How do I cancel my Shutterstock plan?","publisher":"vendor","quote":"If you change your mind, you have the option to re-activate these plans before they expire.","supports":"re-activating a cancelled monthly plan"},{"id":"s4","url":"https://www.shutterstock.com/help/en/articles/10598560-how-do-i-cancel-my-shutterstock-plan","title":"How do I cancel my Shutterstock plan?","publisher":"vendor","quote":"simply switch off the auto-refill setting on the Plans page in your account.","supports":"stopping a pack from refilling"},{"id":"s5","url":"https://www.shutterstock.com/help/en/articles/10598560-how-do-i-cancel-my-shutterstock-plan","title":"How do I cancel my Shutterstock plan?","publisher":"vendor","quote":"Each individual subscription or pack has its own auto-renewal setting","supports":"each plan is cancelled separately"},{"id":"s6","url":"https://www.shutterstock.com/help/en/articles/10598538-what-is-auto-renewal-and-how-does-it-work","title":"What is auto renewal and how does it work?","publisher":"vendor","quote":"Monthly subscription plans are re-billed 12 hours before your billing period ends","supports":"when monthly plans renew"},{"id":"s7","url":"https://www.shutterstock.com/help/en/articles/10598538-what-is-auto-renewal-and-how-does-it-work","title":"What is auto renewal and how does it work?","publisher":"vendor","quote":"You can also set your packs to automatically renew upon their expiration date, which is 12 months from the date of original purchase.","supports":"pack renewal at expiry"},{"id":"s8","url":"https://www.shutterstock.com/license","title":"Shutterstock Terms of Service and License Agreements","publisher":"vendor","quote":"or you turn off automatic renewal at least 12 hours before your renewal date.","supports":"the 12-hour notice before renewal"},{"id":"s9","url":"https://www.shutterstock.com/help/en/articles/10594933-do-i-lose-access-to-my-remaining-downloads-once-i-cancel-my-plan","title":"Do I lose access to my remaining downloads once I cancel my plan?","publisher":"vendor","quote":"For subscriptions, your downloads will be available until the end of the current month of service.","supports":"when subscription access ends"},{"id":"s10","url":"https://www.shutterstock.com/help/en/articles/10594851-can-i-get-a-refund-if-i-cancel-my-plan","title":"Can I get a refund if I cancel my plan?","publisher":"vendor","quote":"customers from the United Kingdom and European Union are eligible to receive a refund within 14 days of the original purchase, as long as no downloads or credits","supports":"the UK and EU refund window"},{"id":"s11","url":"https://www.shutterstock.com/help/en/articles/10594933-do-i-lose-access-to-my-remaining-downloads-once-i-cancel-my-plan","title":"Do I lose access to my remaining downloads once I cancel my plan?","publisher":"vendor","quote":"For packs, your downloads will be available until they expire (one year from the purchase date).","supports":"when pack access ends"},{"id":"s12","url":"https://www.shutterstock.com/help/en/articles/10598559-does-shutterstock-charge-any-cancellation-fees","title":"Does Shutterstock charge any cancellation fees?","publisher":"vendor","quote":"This applies to packs, subscriptions with month-to-month billing (without an annual commitment) and annual subscriptions with upfront billing.","supports":"which plans cancel without a fee"},{"id":"s13","url":"https://www.shutterstock.com/help/en/articles/10598560-how-do-i-cancel-my-shutterstock-plan","title":"How do I cancel my Shutterstock plan?","publisher":"vendor","quote":"This will ensure that this subscription will not automatically renew at the end of the 12-month commitment","supports":"cancelling an annual plan paid upfront"},{"id":"s14","url":"https://www.shutterstock.com/help/en/articles/10598560-how-do-i-cancel-my-shutterstock-plan","title":"How do I cancel my Shutterstock plan?","publisher":"vendor","quote":"This option prevents the automatic renewal of the plan at the end of one year, but will continue automatic monthly billing until the plan expires.","supports":"the Cancel at end of term option"},{"id":"s15","url":"https://www.shutterstock.com/help/en/articles/10598560-how-do-i-cancel-my-shutterstock-plan","title":"How do I cancel my Shutterstock plan?","publisher":"vendor","quote":"incurs a fee equivalent to 50% of the remaining subscription cost for canceling the plan before the end of the 12-month commitment.","supports":"the Cancel early option and its fee"},{"id":"s16","url":"https://www.shutterstock.com/help/en/articles/10598560-how-do-i-cancel-my-shutterstock-plan","title":"How do I cancel my Shutterstock plan?","publisher":"vendor","quote":"Once the fee is paid, you will retain access to half of the months remaining in your annual commitment and the downloads allotted to those remaining months.","supports":"access after Cancel early"},{"id":"s17","url":"https://www.shutterstock.com/help/en/articles/10598562-how-do-i-stop-my-annual-plan-with-monthly-billing-from-renewing-for-another-year","title":"How do I stop my annual plan with monthly billing from renewing for another year?","publisher":"vendor","quote":"However, turning off auto renewal does not change your annual commitment period and we will continue monthly billing for the duration of your plan.","supports":"monthly billing continues after turning off renewal"},{"id":"s18","url":"https://www.shutterstock.com/help/en/articles/10598538-what-is-auto-renewal-and-how-does-it-work","title":"What is auto renewal and how does it work?","publisher":"vendor","quote":"Annual plans that were paid upfront at the time of purchase will renew 12 hours before the end of the 12-month term.","supports":"when annual plans renew"},{"id":"s19","url":"https://www.shutterstock.com/license","title":"Shutterstock Terms of Service and License Agreements","publisher":"vendor","quote":"you will be charged 50% of your remaining contract obligation, unless local law requires otherwise.","supports":"the early-cancellation fee in the Terms"},{"id":"s20","url":"https://www.shutterstock.com/license","title":"Shutterstock Terms of Service and License Agreements","publisher":"vendor","quote":"All fees are non-refundable, even if your subscription is terminated before its expiration.","supports":"no refunds"},{"id":"s21","url":"https://www.shutterstock.com/help/en/articles/10598559-does-shutterstock-charge-any-cancellation-fees","title":"Does Shutterstock charge any cancellation fees?","publisher":"vendor","quote":"There is no cancellation fee charged when you cancel a plan at the end of its term.","supports":"no fee at the end of a term"},{"id":"s22","url":"https://www.shutterstock.com/help/en/articles/10598559-does-shutterstock-charge-any-cancellation-fees","title":"Does Shutterstock charge any cancellation fees?","publisher":"vendor","quote":"cancellation fees are waived if you switch from an existing subscription to another","supports":"the fee is waived when switching plans"},{"id":"s23","url":"https://www.shutterstock.com/help/en/articles/10598562-how-do-i-stop-my-annual-plan-with-monthly-billing-from-renewing-for-another-year","title":"How do I stop my annual plan with monthly billing from renewing for another year?","publisher":"vendor","quote":"you can turn off auto renewal at any time during your active year to prevent it from renewing for another year.","supports":"stopping an annual plan from renewing"},{"id":"s24","url":"https://www.shutterstock.com/license","title":"Shutterstock Terms of Service and License Agreements","publisher":"vendor","quote":"You can turn off automatic renewal at any time through your account settings or by contacting customer support.","supports":"the support route"},{"id":"s25","url":"https://www.shutterstock.com/license","title":"Shutterstock Terms of Service and License Agreements","publisher":"vendor","quote":"Phone: Inside US +1-866-475-3062, Outside US +1-646-833-0452","supports":"support phone numbers"},{"id":"s26","url":"https://www.shutterstock.com/help/en/articles/12867775-get-in-touch","title":"Get in touch","publisher":"vendor","quote":"Click the Messenger widget at the bottom right of the Account page or Help Center to chat with Fin, our AI assistant.","supports":"where support chat starts"},{"id":"s27","url":"https://www.shutterstock.com/help/en/articles/12867775-get-in-touch","title":"Get in touch","publisher":"vendor","quote":"Can connect you to a live agent during live hours","supports":"reaching a live agent"},{"id":"s28","url":"https://www.shutterstock.com/help/en/articles/10598551-shutterstock-plans-and-billing-faq","title":"Shutterstock Plans and Billing FAQ","publisher":"vendor","quote":"You can always contact us, and we'll be happy to help.","supports":"changing to a different plan through support"},{"id":"s29","url":"https://www.shutterstock.com/help/en/articles/10617118-what-kind-of-plans-does-shutterstock-offer","title":"What kind of plans does Shutterstock offer?","publisher":"vendor","quote":"buy images in packs of 2, 5 or 25, and video clips as singles, 5, 10, or 25 packs and you have up to a year to download them","supports":"on-demand packs"},{"id":"s30","url":"https://www.shutterstock.com/help/en/articles/10598559-does-shutterstock-charge-any-cancellation-fees","title":"Does Shutterstock charge any cancellation fees?","publisher":"vendor","quote":"One of the benefits that come with an annual commitment is the discounted rate you receive in exchange for a one-year commitment to our service.","supports":"annual plans cost less"},{"id":"s31","url":"https://www.shutterstock.com/help/en/articles/10617011-redownloading-images","title":"Redownloading Images","publisher":"vendor","quote":"Previously purchased images are free to redownload at any time.","supports":"redownloads are free"},{"id":"s32","url":"https://www.shutterstock.com/help/en/articles/10617011-redownloading-images","title":"Redownloading Images","publisher":"vendor","quote":"This is true regardless of whether your subscription is active or not.","supports":"redownloads work after cancelling"},{"id":"s33","url":"https://www.shutterstock.com/help/en/articles/10617011-redownloading-images","title":"Redownloading Images","publisher":"vendor","quote":"you will be able to view a record of all the files you have purchased and downloaded in the past.","supports":"the downloads page in Catalog"},{"id":"s34","url":"https://www.shutterstock.com/help/en/articles/10594920-how-do-i-get-a-receipt-or-invoice-for-my-purchase","title":"How do I get a receipt or invoice for my purchase?","publisher":"vendor","quote":"Once you log in to your account, navigate to your Purchase History in your account details, where you'll see a line item for each purchase made.","supports":"where receipts are"},{"id":"s35","url":"https://www.shutterstock.com/help/en/articles/10594920-how-do-i-get-a-receipt-or-invoice-for-my-purchase","title":"How do I get a receipt or invoice for my purchase?","publisher":"vendor","quote":"To save a PDF version, after clicking Print, you should see an option to save or open the receipt as a PDF.","supports":"saving a receipt as PDF"},{"id":"s36","url":"https://www.shutterstock.com/help/en/articles/10617135-how-do-i-delete-my-shutterstock-account","title":"How do I delete my Shutterstock account?","publisher":"vendor","quote":"you will lose access to any remaining downloads as well as your licensing history upon the deletion of your account.","supports":"what deleting the account loses"},{"id":"s37","url":"https://www.shutterstock.com/help/en/articles/10617135-how-do-i-delete-my-shutterstock-account","title":"How do I delete my Shutterstock account?","publisher":"vendor","quote":"Accounts with active plans cannot be closed until your active plan has been canceled and the term of the original commitment has expired.","supports":"when the account can be deleted"},{"id":"s38","url":"https://www.shutterstock.com/help/en/articles/10617135-how-do-i-delete-my-shutterstock-account","title":"How do I delete my Shutterstock account?","publisher":"vendor","quote":"following the instructions under Delete Account on your account Profile page.","supports":"where to delete the account"},{"id":"s39","url":"https://www.shutterstock.com/help/en/articles/10617135-how-do-i-delete-my-shutterstock-account","title":"How do I delete my Shutterstock account?","publisher":"vendor","quote":"we are legally obligated to retain some data on the licensing history even after your account is deleted.","supports":"data kept after deletion"},{"id":"s40","url":"https://www.shutterstock.com/help/en/articles/10617091-is-canceling-my-shutterstock-plan-the-same-as-canceling-my-account","title":"Is canceling my Shutterstock plan the same as canceling my account?","publisher":"vendor","quote":"No, you can have a Shutterstock account without having an active plan.","supports":"cancelling doesn't close the account"},{"id":"s41","url":"https://www.shutterstock.com/help/en/articles/10617091-is-canceling-my-shutterstock-plan-the-same-as-canceling-my-account","title":"Is canceling my Shutterstock plan the same as canceling my account?","publisher":"vendor","quote":"An account makes it easy for our customers to keep their collections and download histories.","supports":"what the free account keeps"},{"id":"s42","url":"https://www.shutterstock.com/help/en/articles/10617032-can-i-use-the-images-or-videos-i-downloaded-if-i-no-longer-have-a-shutterstock-plan","title":"Can I use the images or videos I downloaded if I no longer have a Shutterstock plan?","publisher":"vendor","quote":"once downloaded, the images are yours to use continuously, regardless of whether you have an active plan with Shutterstock or not.","supports":"licenses outlive the plan"},{"id":"s43","url":"https://www.shutterstock.com/help/en/articles/11391279-unlimited-downloads-subscription-customer-faqs","title":"Unlimited Downloads Subscription Customer FAQs","publisher":"vendor","quote":"any content licensed under an Unlimited subscription may only be used during the active term of your subscription and must be downloaded or re-downloaded for each use","supports":"Unlimited content stops being usable"},{"id":"s44","url":"https://www.shutterstock.com/help/en/articles/10598538-what-is-auto-renewal-and-how-does-it-work","title":"What is auto renewal and how does it work?","publisher":"vendor","quote":"Please note, that unused downloads do not roll over into the next month.","supports":"unused downloads are lost"},{"id":"s45","url":"https://www.shutterstock.com/help/en/articles/10594945-why-can-t-i-remove-my-payment-method-from-my-account","title":"Why can't I remove my payment method from my account?","publisher":"vendor","quote":"Payment methods cannot be removed if you have an active plan with recurring billing.","supports":"a card can't be removed while billing is active"},{"id":"s46","url":"https://www.shutterstock.com/help/en/articles/10616990-can-i-purchase-a-plan-on-the-shutterstock-mobile-site-or-mobile-app","title":"Can I purchase a plan on the Shutterstock mobile site or mobile app?","publisher":"vendor","quote":"Both our iOS and Android mobile apps allow users to purchase single images, some image packs and single video clips.","supports":"what the apps sell"},{"id":"s47","url":"https://www.shutterstock.com/help/en/articles/10594851-can-i-get-a-refund-if-i-cancel-my-plan","title":"Can I get a refund if I cancel my plan?","publisher":"vendor","quote":"Generally, all purchases made with Shutterstock are non-refundable.","supports":"the general no-refund rule"},{"id":"s48","url":"https://www.shutterstock.com/help/en/articles/10617011-redownloading-images","title":"Redownloading Images","publisher":"vendor","quote":"Large (L) – This file size is the original, as provided by the contributor.","supports":"the Large size is the original file"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["What the Plans page shows after you confirm a cancellation (a confirmation screen or email) is not documented","Whether the Cancel plan flow asks for a reason or shows an offer is not documented","How Team and Enterprise plans are cancelled, and any contract notice period, is not documented on public help pages"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked the cancel, auto-renewal, fees, refund, remaining-downloads and annual-billing articles, the support page and the Terms; every route fact confirmed, including the 12-hour notice and the 50% early-cancellation fee","Export format corrected: redownloads come in Small, Medium or Large, and only Large is the original file (s48)","Account, licence, payment-method and mobile-app tips confirmed on their articles","Dropped the notes about how pages were read","Trimmed the summary to 50 words"]}},"delete_account":{"url":"https://www.shutterstock.com/account/profile","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/shutterstock","json":"https://stackcut.io/exits/shutterstock.json","evidence":{"packet_revision":"2bf041330902e15c59979d19455fd365d963d6ebbf676d9c05d674fbac0c7972","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"shutterstock--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"shutterstock--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"shutterstock--direct-web--r3","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"signeasy","name":"Signeasy","category":"productivity","website":"https://www.signeasy.com","domains":["signeasy.com","app.signeasy.com","support.signeasy.com"],"summary":"Cancel where you pay: on the web, click your initials, Accounts & Settings, Billing, Cancel Subscription (Team Admins for team plans); on iPhone, Settings, your name, Subscriptions; on Android, Google Play subscriptions. Access runs to the end of the paid period. Refund windows differ by page and platform.","routes":[{"channel":"direct_web","label":"Individual plans on the web","applies_to":"Individual plans bought on the Signeasy website (the help article names the Essential and Pro plans)","who":"The account holder","method":"self_serve","start_url":"https://app.signeasy.com","steps":[{"do":"Sign in at app.signeasy.com","expect":null},{"do":"Click your initials at the top right, then Accounts & Settings","expect":null},{"do":"Click Billing on the left side panel, then Cancel Subscription","expect":null},{"do":"Select a reason for cancellation and click Cancel Subscription","expect":"A confirmation message that your subscription has been cancelled"}],"confirm_by":"A confirmation message that your subscription has been cancelled","effective":"Your account stays on the same plan until the final day of the paid period","notice":null,"refund":"Charges are non-refundable unless the Terms say otherwise. The pricing page offers a 100-day money-back guarantee, with no partial refunds after 100 days; the plan article says purchases can be refunded up to 30 days after purchase, renewals aren't refunded, and refunds can be refused or pro-rated if the app was used extensively","fees":null,"source_ids":["s20","s21","s22","s23","s24","s25","s1","s3","s42","s2","s6","s41","s7","s37","s35"]},{"channel":"direct_web","label":"Team plans (Team Admin)","applies_to":"Team subscriptions managed in the web app","who":"The Team Admin (the Admin tag shows below your initials at the top right)","method":"self_serve","start_url":"https://app.signeasy.com","steps":[{"do":"Sign in at app.signeasy.com as the Team Admin","expect":"The tag Admin below your initials at the top right"},{"do":"Open Account Settings, then the Billing section, and click Cancel Subscription","expect":null},{"do":"Give the reason for cancellation, click Cancel Subscription, then confirm in the prompt that follows","expect":null}],"confirm_by":"A confirmation message after the subscription is cancelled","effective":"You won't be charged going forward; under the Terms the account stays on its plan until the subscription expires","notice":null,"refund":"Charges are non-refundable unless the Terms say otherwise; see the money-back guarantee and refund windows on the pricing page and plan article","fees":null,"source_ids":["s26","s27","s28","s29","s3","s2","s41","s7"]},{"channel":"apple_app_store","label":"Bought in the iPhone or iPad app","applies_to":"Signeasy subscriptions bought through the Apple App Store in the iOS app","who":"The Apple account that bought the subscription","method":"self_serve","start_url":"https://support.apple.com/en-us/118428","steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":null},{"do":"Tap Subscriptions","expect":null},{"do":"Tap the Signeasy subscription, then tap Cancel Subscription","expect":null}],"confirm_by":"Cancel Subscription no longer appears for the Signeasy subscription, which means it is already cancelled and won't renew","effective":"The subscription ends at the end of the current paid period; you keep access for the time already paid for","notice":"Turn off auto-renewal at least 24 hours before the end of the current period","refund":"Cancelling doesn't refund the purchase price; refunds are requested from Apple and are entirely at Apple's discretion","fees":null,"source_ids":["s8","s9","s10","s12","s13","s18","s33","s34"]},{"channel":"google_play","label":"Bought in Google Play","applies_to":"Signeasy subscriptions bought through Google Play on an Android device","who":"The Google account that bought the subscription","method":"self_serve","start_url":"https://support.google.com/googleplay/answer/7018481","steps":[{"do":"Open the Google Play Store and tap your profile icon beside the search bar","expect":null},{"do":"Tap Payments and Subscriptions, then Subscriptions","expect":null},{"do":"Find the Signeasy subscription and select the option to cancel it","expect":null}],"confirm_by":null,"effective":"The subscription ends at the end of the current paid period","notice":null,"refund":"Cancelling doesn't refund the purchase price. Signeasy's Android article says annual purchases can be refunded up to 30 days after purchase or renewal, monthly ones up to 48 hours, and refunds can be refused or pro-rated after heavy use","fees":null,"source_ids":["s11","s14","s31","s15","s30","s35"]}],"pay_less":[{"type":"downgrade","what":"In the web app, open Billing, click Change Plan, choose a lower plan and click Schedule Downgrade; the new plan starts at the end of the current billing cycle. Downgrading from Business Plus, Business or Team to Essential isn't supported","evidence":"documented","source_ids":["s38","s39"]},{"type":"annual_billing","what":"Yearly billing saves up to 33%; Team and Business subscriptions can switch billing cycle under Billing, Plan Details","evidence":"documented","source_ids":["s43","s40"]},{"type":"free_plan","what":"The Free plan lets you send or sign up to 3 documents","evidence":"documented","source_ids":["s36"]}],"export":[],"after_cancel":{"access_until":"The end of the current paid period","data_kept":"After termination the account is downgraded to a basic plan; the Terms say Signeasy deletes customer data only after a 3-year retention period from termination. Deactivating or deleting the account removes your documents permanently","you_lose":["Paid plan features, because the account is downgraded to a basic plan"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The web flow asks for a reason for cancellation before the final Cancel Subscription","tips":["Cancel where you bought: the web app's Billing page, Apple Subscriptions, or Google Play","On team plans, only the Team Admin can cancel","For App Store purchases, turn off auto-renewal at least 24 hours before the period ends","Deleting your account in the iOS app doesn't cancel an App Store subscription; cancel it separately","Deactivating the account (by emailing support@signeasy.com) permanently deletes all your documents, so download what you need first","Cancelling doesn't refund the purchase price; it only turns off auto-renewal"]},"sources":[{"id":"s1","url":"https://signeasy.com/terms","title":"Terms","publisher":"vendor","quote":"You can cancel Your Subscription Plan at any time.","supports":"you can cancel at any time"},{"id":"s2","url":"https://signeasy.com/terms","title":"Terms","publisher":"vendor","quote":"Unless otherwise specified in this ToS, all Subscription Charges are non-refundable.","supports":"the default refund rule"},{"id":"s3","url":"https://signeasy.com/terms","title":"Terms","publisher":"vendor","quote":"Your account will continue to be in the existing Subscription Plan till Your subscription expires.","supports":"access continues until the paid term ends"},{"id":"s4","url":"https://signeasy.com/terms","title":"Terms","publisher":"vendor","quote":"Following termination of Your account either by Yourself or Us, We downgrade the account to a basic plan","supports":"what the account becomes after termination"},{"id":"s5","url":"https://signeasy.com/terms","title":"Terms","publisher":"vendor","quote":"reserve the right to delete all customer data only after our company retention period after 3 years of the date of termination.","supports":"when customer data can be deleted"},{"id":"s6","url":"https://www.signeasy.com/pricing","title":"Pricing","publisher":"vendor","quote":"no partial refunds will be provided after 100 days of your purchase","supports":"the pricing page's refund limit for yearly plans"},{"id":"s7","url":"https://support.signeasy.com/hc/en-us/articles/54725483306771-Learning-about-your-Signeasy-Plan","title":"Learning about your Signeasy Plan","publisher":"vendor","quote":"Purchases can be refunded up to 30 days after purchase.","supports":"a 30-day refund window stated in the plan article"},{"id":"s8","url":"https://support.apple.com/en-us/118428","title":"Apple Support","publisher":"platform","quote":"In Settings, tap your name.","supports":"where to start on an iPhone or iPad"},{"id":"s9","url":"https://support.apple.com/en-us/118428","title":"Apple Support","publisher":"platform","quote":"Tap Subscriptions.","supports":"the Subscriptions step"},{"id":"s10","url":"https://support.apple.com/en-us/118428","title":"Apple Support","publisher":"platform","quote":"Tap Cancel Subscription.","supports":"the cancel button"},{"id":"s11","url":"https://support.google.com/googleplay/answer/7018481","title":"Google Play Help","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"access after cancelling a Google Play subscription"},{"id":"s12","url":"https://support.signeasy.com/hc/en-us/articles/54725270189459-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"If you can't see Cancel, the subscription has already been canceled and won't be renewed.","supports":"how to confirm an App Store cancellation"},{"id":"s13","url":"https://support.signeasy.com/hc/en-us/articles/54725507696659-iOS-Subscriptions-Managing-Your-Signeasy-plan","title":"iOS Subscriptions: Managing Your Signeasy plan","publisher":"vendor","quote":"Canceling your subscription will not refund the purchase price but will turn off the auto-renewal for your subscription.","supports":"cancelling does not refund the price"},{"id":"s14","url":"https://support.signeasy.com/hc/en-us/articles/54725519463443-Android-Subscriptions-Purchasing-and-Plan-Management","title":"Android Subscriptions: Purchasing and Plan Management","publisher":"vendor","quote":"Locate the Signeasy subscription, and select the option to cancel it.","supports":"the Google Play cancel step"},{"id":"s15","url":"https://support.signeasy.com/hc/en-us/articles/54725519463443-Android-Subscriptions-Purchasing-and-Plan-Management","title":"Android Subscriptions: Purchasing and Plan Management","publisher":"vendor","quote":"Annual purchases can be refunded up to 30 days after purchase/renewal","supports":"the Google Play refund window for annual plans"},{"id":"s16","url":"https://support.signeasy.com/hc/en-us/articles/54725519463443-Android-Subscriptions-Purchasing-and-Plan-Management","title":"Android Subscriptions: Purchasing and Plan Management","publisher":"vendor","quote":"Once deactivated, you will no longer have access to any of your documents or settings.","supports":"what is lost when the account is deactivated"},{"id":"s18","url":"https://support.signeasy.com/hc/en-us/articles/54725264230419-Managing-Your-Signeasy-Account-and-Subscription","title":"Managing Your Signeasy Account and Subscription","publisher":"vendor","quote":"unless auto-renewal is turned off at least 24 hours prior to the end of the current period","supports":"the 24-hour cut-off for App Store auto-renewal"},{"id":"s20","url":"https://support.signeasy.com/hc/en-us/articles/54725333351315-Cancelling-the-subscription-from-the-web-app","title":"Cancelling the subscription from the web app","publisher":"vendor","quote":"The cancellation steps provided below apply exclusively to our Essential and Pro plan users.","supports":"which plans the web steps cover"},{"id":"s21","url":"https://support.signeasy.com/hc/en-us/articles/54725333351315-Cancelling-the-subscription-from-the-web-app","title":"Cancelling the subscription from the web app","publisher":"vendor","quote":"Click on your Initials at the top right and then Accounts & Settings","supports":"where the web flow starts"},{"id":"s22","url":"https://support.signeasy.com/hc/en-us/articles/54725333351315-Cancelling-the-subscription-from-the-web-app","title":"Cancelling the subscription from the web app","publisher":"vendor","quote":"Click Billing on the left side panel and click on Cancel Subscription","supports":"the Billing step and cancel button"},{"id":"s23","url":"https://support.signeasy.com/hc/en-us/articles/54725333351315-Cancelling-the-subscription-from-the-web-app","title":"Cancelling the subscription from the web app","publisher":"vendor","quote":"Select a reason for cancellation and click on Cancel Subscription","supports":"the reason step"},{"id":"s24","url":"https://support.signeasy.com/hc/en-us/articles/54725333351315-Cancelling-the-subscription-from-the-web-app","title":"Cancelling the subscription from the web app","publisher":"vendor","quote":"You will receive a confirmation message that your subscription has been cancelled.","supports":"confirmation"},{"id":"s25","url":"https://support.signeasy.com/hc/en-us/articles/54725333351315-Cancelling-the-subscription-from-the-web-app","title":"Cancelling the subscription from the web app","publisher":"vendor","quote":"Your account will continue on the same plan until the final day of the paid period","supports":"when a web cancellation takes effect"},{"id":"s26","url":"https://support.signeasy.com/hc/en-us/articles/54725444437523-Subscription-Cancellation-by-the-Team-Admin","title":"Subscription Cancellation by the Team Admin","publisher":"vendor","quote":"Here's how the Team Admin can Cancel the Account Subscription.","supports":"the Team Admin cancels team plans"},{"id":"s27","url":"https://support.signeasy.com/hc/en-us/articles/54725444437523-Subscription-Cancellation-by-the-Team-Admin","title":"Subscription Cancellation by the Team Admin","publisher":"vendor","quote":"Navigate to the Billing section by clicking on Account Settings.","supports":"where team admins cancel"},{"id":"s28","url":"https://support.signeasy.com/hc/en-us/articles/54725444437523-Subscription-Cancellation-by-the-Team-Admin","title":"Subscription Cancellation by the Team Admin","publisher":"vendor","quote":"click on Cancel Subscription followed by the confirmation in the following prompt.","supports":"the confirm prompt"},{"id":"s29","url":"https://support.signeasy.com/hc/en-us/articles/54725444437523-Subscription-Cancellation-by-the-Team-Admin","title":"Subscription Cancellation by the Team Admin","publisher":"vendor","quote":"Upon cancellation, you will not be charged going forward.","supports":"charges stop"},{"id":"s30","url":"https://support.signeasy.com/hc/en-us/articles/54725519463443-Android-Subscriptions-Purchasing-and-Plan-Management","title":"Android Subscriptions: Purchasing and Plan Management","publisher":"vendor","quote":"Monthly purchases can be refunded up to 48 hours after purchase/renewal.","supports":"monthly refund window for Android purchases"},{"id":"s31","url":"https://support.signeasy.com/hc/en-us/articles/54725519463443-Android-Subscriptions-Purchasing-and-Plan-Management","title":"Android Subscriptions: Purchasing and Plan Management","publisher":"vendor","quote":"This will end the subscription at the end of the current paid period.","supports":"when a Google Play cancellation takes effect"},{"id":"s32","url":"https://support.signeasy.com/hc/en-us/articles/54725519463443-Android-Subscriptions-Purchasing-and-Plan-Management","title":"Android Subscriptions: Purchasing and Plan Management","publisher":"vendor","quote":"Note that all of your documents will be deleted from our database permanently.","supports":"deactivation deletes documents"},{"id":"s33","url":"https://support.signeasy.com/hc/en-us/articles/54725507696659-iOS-Subscriptions-Managing-Your-Signeasy-plan","title":"iOS Subscriptions: Managing Your Signeasy plan","publisher":"vendor","quote":"Refunds are entirely at Apple's discretion.","supports":"App Store refunds go through Apple"},{"id":"s34","url":"https://support.signeasy.com/hc/en-us/articles/54725507696659-iOS-Subscriptions-Managing-Your-Signeasy-plan","title":"iOS Subscriptions: Managing Your Signeasy plan","publisher":"vendor","quote":"you will have access to the subscription for the remainder of time you have already paid for","supports":"access after cancelling on iOS"},{"id":"s35","url":"https://support.signeasy.com/hc/en-us/articles/54725483306771-Learning-about-your-Signeasy-Plan","title":"Learning about your Signeasy Plan","publisher":"vendor","quote":"we reserve the right to deny a refund or issue a pro-rated refund if the app has been used extensively","supports":"refunds can be refused or pro-rated"},{"id":"s36","url":"https://support.signeasy.com/hc/en-us/articles/54725483306771-Learning-about-your-Signeasy-Plan","title":"Learning about your Signeasy Plan","publisher":"vendor","quote":"You can send/sign up to 3 documents with the Free plan.","supports":"the Free plan's limit"},{"id":"s37","url":"https://support.signeasy.com/hc/en-us/articles/54725483306771-Learning-about-your-Signeasy-Plan","title":"Learning about your Signeasy Plan","publisher":"vendor","quote":"Renewals are not entitled for any refunds","supports":"renewals aren't refunded"},{"id":"s38","url":"https://support.signeasy.com/hc/en-us/articles/54725319318291-Billing-Cycle-Plan-Downgrades-Web-App-Subscriptions","title":"Billing Cycle & Plan Downgrades - Web App Subscriptions","publisher":"vendor","quote":"The new plan will activate at the end of the current billing cycle.","supports":"when a downgrade takes effect"},{"id":"s39","url":"https://support.signeasy.com/hc/en-us/articles/54725319318291-Billing-Cycle-Plan-Downgrades-Web-App-Subscriptions","title":"Billing Cycle & Plan Downgrades - Web App Subscriptions","publisher":"vendor","quote":"Downgrading from Business Plus/Business/Team to Essential plan is not supported at the moment.","supports":"a downgrade limit"},{"id":"s40","url":"https://support.signeasy.com/hc/en-us/articles/54725319318291-Billing-Cycle-Plan-Downgrades-Web-App-Subscriptions","title":"Billing Cycle & Plan Downgrades - Web App Subscriptions","publisher":"vendor","quote":"For Team and Business subscriptions, we provide the option to change the billing cycle.","supports":"switching to yearly billing"},{"id":"s41","url":"https://www.signeasy.com/pricing","title":"Pricing","publisher":"vendor","quote":"100-day money-back guarantee","supports":"the money-back guarantee"},{"id":"s42","url":"https://www.signeasy.com/pricing","title":"Pricing","publisher":"vendor","quote":"Your subscription will renew automatically at the end of the billing period unless you cancel the auto-renewal.","supports":"automatic renewal"},{"id":"s43","url":"https://www.signeasy.com/pricing","title":"Pricing","publisher":"vendor","quote":"Save up to 33%","supports":"the yearly billing saving"},{"id":"s44","url":"https://support.signeasy.com/hc/en-us/articles/54725229333267-Deleting-your-account-from-the-iOS-app","title":"Deleting your account from the iOS app","publisher":"vendor","quote":"the subscription must be cancelled manually by following the steps in this article.","supports":"deleting the account doesn't cancel an App Store subscription"},{"id":"s45","url":"https://support.signeasy.com/hc/en-us/articles/54725264230419-Managing-Your-Signeasy-Account-and-Subscription","title":"Managing Your Signeasy Account and Subscription","publisher":"vendor","quote":"by default all of our plans auto-renew at the end of each billing cycle.","supports":"plans auto-renew"}],"verification":{"level":"docs","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Custom plans for five or more seats are sold through sales; their notice and cancellation terms aren't on Signeasy's public pages","Refund terms differ between Signeasy's pages: a 100-day money-back guarantee on the pricing page, 30 days in the plan article, renewals not refunded, and non-refundable by default in the Terms","The steps for downloading all documents at once aren't confirmed here; Signeasy's help center has a separate article on it","The help article names Essential and Pro plans, while the pricing page lists Personal, Business and Business Pro; which current plans use the individual web steps isn't stated"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["The web route was wrong: Signeasy documents a self-serve cancel under Accounts & Settings, Billing, Cancel Subscription, with a confirmation message; replaced the support-form route","Added a Team Admin route for team plans","Added the Apple 24-hour cut-off, refunds through Apple, Google Play refund windows (30 days annual, 48 hours monthly) and end-of-period timing","Added the 100-day money-back guarantee, the Free plan, yearly billing savings and the downgrade steps and limits; removed a downgrade quote that couldn't be confirmed","Added that deleting the iOS account doesn't cancel an App Store subscription and that deactivation deletes documents permanently","Signeasy's help center blocks automated quote checks, so help-center quotes were confirmed by reading the pages directly"]}},"page":"https://stackcut.io/cancel/signeasy","json":"https://stackcut.io/exits/signeasy.json","evidence":{"packet_revision":"a99fa961379c3b860ff5f2528373367ae5990e422d4cad55fa84bc019550a0fe","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"signeasy--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"signeasy--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"signeasy--apple-app-store--r3","channel":"apple_app_store","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"signeasy--google-play--r4","channel":"google_play","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"signnow","name":"SignNow","category":"productivity","website":"https://www.signnow.com","domains":["signnow.com"],"summary":"An admin cancels on the web: My Account, Subscription tab, Cancel your subscription. Access usually lasts to the end of the term, then the account turns read-only but keeps documents. App Store, Google Play and marketplace purchases are cancelled there; invoiced contracts via your account representative.","routes":[{"channel":"direct_web","applies_to":"SignNow subscriptions bought directly on the SignNow website (self-serve)","who":"An admin (only the subscription owner can manage payment information)","method":"self_serve","start_url":null,"steps":[{"do":"Go to the My Account section and switch to the Subscription tab in the left-side panel","expect":"Cancel your subscription"},{"do":"Scroll to the bottom of the page and click Cancel your subscription","expect":null},{"do":"If a plan is scheduled to start later, open the Admin Console, go to Subscription, and under Scheduled Plan click Cancel scheduled subscription","expect":null}],"confirm_by":null,"effective":"Future renewals stop and access usually continues until the end of the current term; the account then switches to read-only storage mode","notice":null,"refund":"Contact support within 30 days of your initial purchase date to request a refund. Requests may be declined if the service was used significantly, and usage-based fees (such as extra invites) aren't refundable. Access is revoked as soon as the refund is issued; the money can take up to 7 business days to appear","fees":"Invites beyond your plan's allowance are charged pay-as-you-go","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s25","s36","s37","s38","s39"]},{"channel":"apple_app_store","applies_to":"SignNow subscriptions bought in the iPhone or iPad app (billed by Apple)","who":"The Apple ID that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"Open the App Store and tap your Apple ID avatar at the top right","expect":"Subscriptions"},{"do":"Tap Subscriptions, then your SignNow subscription","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription and confirm","expect":null}],"confirm_by":"The subscription shows an expiration message in red text, or has no Cancel button","effective":"Future renewals stop and access usually continues until the end of the current term","notice":"For an Apple-billed trial, cancel at least 24 hours before the trial ends","refund":"SignNow support can't refund App Store subscriptions: request one from Apple at reportaproblem.apple.com","fees":null,"source_ids":["s5","s11","s12","s13","s14","s15","s16","s17","s18"]},{"channel":"google_play","applies_to":"SignNow subscriptions bought in the Android app (billed by Google Play)","who":"The Google account that bought the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Open the Google Play Store signed in with the right Google account, tap your account icon at the top right, then Payments & subscriptions","expect":"Subscriptions"},{"do":"Tap Subscriptions, then the SignNow subscription","expect":"Cancel subscription"},{"do":"Tap Cancel subscription, choose a cancellation reason, and tap Cancel subscription again to confirm","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time you've already paid","notice":null,"refund":"SignNow support can't refund Google Play subscriptions: in your Google Play account, open Payments & subscriptions and use Report a problem","fees":null,"source_ids":["s16","s19","s20","s21","s22"]},{"channel":"reseller_or_partner","label":"Marketplaces and resellers","applies_to":"SignNow bought through a third-party marketplace or reseller, such as AWS Marketplace, ADP Marketplace, Sherweb, AppDirect/AppSmart or Pax8","who":"The buyer, through the marketplace or reseller","method":"contact_sales","start_url":null,"steps":[{"do":"Marketplace purchase: cancel in the marketplace portal or contact the marketplace's support","expect":null},{"do":"Reseller purchase: ask your reseller, who administers billing, to cancel","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"Contact the marketplace for refunds","fees":null,"source_ids":["s23","s24","s26","s35","s40"]},{"channel":"sales_contract","applies_to":"Corporate invoiced contracts and subscriptions bought through SignNow's sales team","who":"The customer, through its SignNow account representative","method":"contact_sales","start_url":null,"steps":[{"do":"Arrange the cancellation with your SignNow account representative","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"Subscriptions bought through the sales team are not refundable","fees":null,"source_ids":["s27","s28"]}],"pay_less":[],"export":[{"data":"Signed and completed documents, documents you uploaded, and document history with complete audit trails","how":"Download them from your account; after the plan expires the account is read-only but you can still export documents at any time","format":null,"limits":"No time limit on read-only access; a refund revokes access as soon as it's issued, so download before asking for one","source_ids":["s7","s8","s29","s30"]}],"after_cancel":{"access_until":"Usually the end of the current term; a refund revokes access immediately","data_kept":"The account switches to read-only storage mode with no time limit: documents, history and audit trails stay viewable and downloadable, and everything resumes if you resubscribe","you_lose":["Creating new documents","Uploading new files","Sending new invites","Editing documents (including fields and templates)"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Only an admin can cancel on the web; only the subscription owner can manage payment information","Check where it was bought: App Store, Google Play and marketplace subscriptions can only be cancelled and refunded there","A plan scheduled to start later must be cancelled separately (Admin Console, Subscription, Cancel scheduled subscription) to prevent future charges","Cancelling doesn't delete documents: they stay readable and downloadable with no time limit","Ask for a refund within 30 days of the first purchase and before heavy use; access ends as soon as it's issued","If you can't tell where you bought it, contact SignNow Support"]},"sources":[{"id":"s1","url":"https://helpcenter.signnow.com/en/articles/13257132-manage-and-cancel-your-subscription-anytime-on-web-ios-android","title":"Manage and Cancel Your Subscription Anytime on Web, iOS & Android","publisher":"vendor","quote":"Cancellations are handled in your SignNow account (admin access required).","supports":"an admin cancels"},{"id":"s2","url":"https://helpcenter.signnow.com/en/articles/13257132-manage-and-cancel-your-subscription-anytime-on-web-ios-android","title":"Manage and Cancel Your Subscription Anytime on Web, iOS & Android","publisher":"vendor","quote":"Go to the My Account section and switch to the Subscription tab in the left-side panel.","supports":"where the cancel flow starts"},{"id":"s3","url":"https://helpcenter.signnow.com/en/articles/13257132-manage-and-cancel-your-subscription-anytime-on-web-ios-android","title":"Manage and Cancel Your Subscription Anytime on Web, iOS & Android","publisher":"vendor","quote":"Scroll to the bottom of the page and hit the Cancel your subscription button.","supports":"the cancel button"},{"id":"s4","url":"https://helpcenter.signnow.com/en/articles/13257132-manage-and-cancel-your-subscription-anytime-on-web-ios-android","title":"Manage and Cancel Your Subscription Anytime on Web, iOS & Android","publisher":"vendor","quote":"Under the Scheduled Plan section, scroll down and click Cancel scheduled subscription.","supports":"cancelling a scheduled plan"},{"id":"s5","url":"https://helpcenter.signnow.com/en/articles/13257132-manage-and-cancel-your-subscription-anytime-on-web-ios-android","title":"Manage and Cancel Your Subscription Anytime on Web, iOS & Android","publisher":"vendor","quote":"stops future renewals and usually keeps access until the end of the current term","supports":"when cancelling takes effect"},{"id":"s6","url":"https://helpcenter.signnow.com/en/articles/13257888-signnow-refund-policy","title":"SignNow Refund Policy","publisher":"vendor","quote":"To request a refund, please contact our dedicated support team within 30 days of your first payment date.","supports":"the 30-day refund window"},{"id":"s7","url":"https://helpcenter.signnow.com/en/articles/13257888-signnow-refund-policy","title":"SignNow Refund Policy","publisher":"vendor","quote":"As soon as the refund is issued, your access to the Services will be revoked","supports":"a refund ends access"},{"id":"s8","url":"https://helpcenter.signnow.com/en/articles/15850883-keeping-your-documents-after-your-plan-expires","title":"Keeping Your Documents After Your Plan Expires","publisher":"vendor","quote":"Once your subscription is expired, your account switches to a read-only storage mode rather than losing your data.","supports":"read-only mode after the plan ends"},{"id":"s9","url":"https://helpcenter.signnow.com/en/articles/13827982-invite-seats-limits-rollovers-and-extra-invite-fees","title":"Invite Seats, Limits, Rollovers, and Extra Invite Fees","publisher":"vendor","quote":"Once you've used your included invites, you can continue sending them on a pay-as-you-go basis","supports":"extra invites are charged pay-as-you-go"},{"id":"s10","url":"https://helpcenter.signnow.com/en/articles/13251178-access-your-billing-information-and-payment-history-in-signnow","title":"Access Your Billing Information and Payment History in SignNow","publisher":"vendor","quote":"Only the subscription owner is able to view, edit, and otherwise manage their subscription's payment information.","supports":"only the owner manages payment"},{"id":"s11","url":"https://helpcenter.signnow.com/en/articles/13257132-manage-and-cancel-your-subscription-anytime-on-web-ios-android","title":"Manage and Cancel Your Subscription Anytime on Web, iOS & Android","publisher":"vendor","quote":"Apple requires customers to cancel subscriptions through the App Store/iTunes","supports":"iOS subscriptions are cancelled with Apple"},{"id":"s12","url":"https://helpcenter.signnow.com/en/articles/13257132-manage-and-cancel-your-subscription-anytime-on-web-ios-android","title":"Manage and Cancel Your Subscription Anytime on Web, iOS & Android","publisher":"vendor","quote":"Go to the App Store on your device and tap on your Apple ID avatar on the top right side of your screen.","supports":"where the iOS flow starts"},{"id":"s13","url":"https://helpcenter.signnow.com/en/articles/13257132-manage-and-cancel-your-subscription-anytime-on-web-ios-android","title":"Manage and Cancel Your Subscription Anytime on Web, iOS & Android","publisher":"vendor","quote":"Tap Cancel Subscription and follow instructions to confirm the cancellation.","supports":"the iOS cancel step"},{"id":"s14","url":"https://helpcenter.signnow.com/en/articles/13257132-manage-and-cancel-your-subscription-anytime-on-web-ios-android","title":"Manage and Cancel Your Subscription Anytime on Web, iOS & Android","publisher":"vendor","quote":"If you don't see a subscription listed, you may be signed in with a different Apple ID.","supports":"check the Apple ID"},{"id":"s15","url":"https://helpcenter.signnow.com/en/articles/13257132-manage-and-cancel-your-subscription-anytime-on-web-ios-android","title":"Manage and Cancel Your Subscription Anytime on Web, iOS & Android","publisher":"vendor","quote":"to request a refund for your iOS subscription.","supports":"iOS refunds go through Apple"},{"id":"s16","url":"https://helpcenter.signnow.com/en/articles/13257888-signnow-refund-policy","title":"SignNow Refund Policy","publisher":"vendor","quote":"SignNow support cannot manage, cancel and refund App Store and Google Play subscriptions as App Store and Google Play handle all billing for in-app purchases on their end.","supports":"SignNow can't cancel or refund store purchases"},{"id":"s17","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm an Apple cancellation"},{"id":"s18","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.","supports":"the Apple trial notice"},{"id":"s19","url":"https://helpcenter.signnow.com/en/articles/13257132-manage-and-cancel-your-subscription-anytime-on-web-ios-android","title":"Manage and Cancel Your Subscription Anytime on Web, iOS & Android","publisher":"vendor","quote":"Tap on Payments & subscriptions.","supports":"the Google Play menu"},{"id":"s20","url":"https://helpcenter.signnow.com/en/articles/13257132-manage-and-cancel-your-subscription-anytime-on-web-ios-android","title":"Manage and Cancel Your Subscription Anytime on Web, iOS & Android","publisher":"vendor","quote":"Tap on Cancel subscription at the bottom of your screen, select the cancellation reason, and confirm the cancellation by tapping the Cancel subscription button again.","supports":"the Google Play cancel and confirm steps"},{"id":"s21","url":"https://helpcenter.signnow.com/en/articles/13257132-manage-and-cancel-your-subscription-anytime-on-web-ios-android","title":"Manage and Cancel Your Subscription Anytime on Web, iOS & Android","publisher":"vendor","quote":"Use the Report a problem option to submit a refund request.","supports":"Google Play refunds"},{"id":"s22","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when a Google Play cancellation takes effect"},{"id":"s23","url":"https://helpcenter.signnow.com/en/articles/13257132-manage-and-cancel-your-subscription-anytime-on-web-ios-android","title":"Manage and Cancel Your Subscription Anytime on Web, iOS & Android","publisher":"vendor","quote":"Manage cancellation in the marketplace portal or contact their support.","supports":"marketplace purchases"},{"id":"s24","url":"https://helpcenter.signnow.com/en/articles/13257132-manage-and-cancel-your-subscription-anytime-on-web-ios-android","title":"Manage and Cancel Your Subscription Anytime on Web, iOS & Android","publisher":"vendor","quote":"Your reseller administers billing; request cancellation through them.","supports":"reseller purchases"},{"id":"s25","url":"https://helpcenter.signnow.com/en/articles/13257132-manage-and-cancel-your-subscription-anytime-on-web-ios-android","title":"Manage and Cancel Your Subscription Anytime on Web, iOS & Android","publisher":"vendor","quote":"Admin Console users can cancel any scheduled subscription directly to prevent future charges.","supports":"scheduled subscriptions can still charge"},{"id":"s26","url":"https://helpcenter.signnow.com/en/articles/13257888-signnow-refund-policy","title":"SignNow Refund Policy","publisher":"vendor","quote":"If you bought a SignNow subscription using one of the third-party marketplaces, you should contact the marketplace regarding all matters related to cancellation and refunds.","supports":"marketplace refunds"},{"id":"s27","url":"https://helpcenter.signnow.com/en/articles/13257132-manage-and-cancel-your-subscription-anytime-on-web-ios-android","title":"Manage and Cancel Your Subscription Anytime on Web, iOS & Android","publisher":"vendor","quote":"Cancellation must be arranged with your SignNow account representative.","supports":"invoiced contracts"},{"id":"s28","url":"https://helpcenter.signnow.com/en/articles/13257888-signnow-refund-policy","title":"SignNow Refund Policy","publisher":"vendor","quote":"Subscriptions bought through our Sales Team are not refundable","supports":"no refunds on sales-team subscriptions"},{"id":"s29","url":"https://helpcenter.signnow.com/en/articles/15850883-keeping-your-documents-after-your-plan-expires","title":"Keeping Your Documents After Your Plan Expires","publisher":"vendor","quote":"Downloads — you can still export documents at any time","supports":"downloads still work after expiry"},{"id":"s30","url":"https://helpcenter.signnow.com/en/articles/15850883-keeping-your-documents-after-your-plan-expires","title":"Keeping Your Documents After Your Plan Expires","publisher":"vendor","quote":"There's no time limit on how long you can keep accessing them.","supports":"no time limit on read-only access"},{"id":"s31","url":"https://helpcenter.signnow.com/en/articles/15850883-keeping-your-documents-after-your-plan-expires","title":"Keeping Your Documents After Your Plan Expires","publisher":"vendor","quote":"Document history and complete audit trails","supports":"audit trails stay accessible"},{"id":"s32","url":"https://helpcenter.signnow.com/en/articles/15850883-keeping-your-documents-after-your-plan-expires","title":"Keeping Your Documents After Your Plan Expires","publisher":"vendor","quote":"Editing documents (including fields and templates)","supports":"what read-only mode blocks"},{"id":"s33","url":"https://helpcenter.signnow.com/en/articles/15850883-keeping-your-documents-after-your-plan-expires","title":"Keeping Your Documents After Your Plan Expires","publisher":"vendor","quote":"If you resubscribe, everything picks up right where you left off","supports":"resubscribing restores everything"},{"id":"s34","url":"https://helpcenter.signnow.com/en/articles/13257132-manage-and-cancel-your-subscription-anytime-on-web-ios-android","title":"Manage and Cancel Your Subscription Anytime on Web, iOS & Android","publisher":"vendor","quote":"If you're unsure where you purchased, contact SignNow Support for guidance.","supports":"contact support if unsure"},{"id":"s35","url":"https://helpcenter.signnow.com/en/articles/13257888-signnow-refund-policy","title":"SignNow Refund Policy","publisher":"vendor","quote":"AWS Marketplace ADP Marketplace Sherweb AppDirect/AppSmart","supports":"marketplaces that sell SignNow"},{"id":"s36","url":"https://helpcenter.signnow.com/en/articles/13257888-signnow-refund-policy","title":"SignNow Refund Policy","publisher":"vendor","quote":"If the services have been used significantly, this may indicate acceptance of the product, and in such cases, refund requests may be declined","supports":"heavy use can void a refund"},{"id":"s37","url":"https://helpcenter.signnow.com/en/articles/13257888-signnow-refund-policy","title":"SignNow Refund Policy","publisher":"vendor","quote":"Any usage-based fees—such as charges for exceeding the annual limit of 100 invites—are strictly non-refundable.","supports":"usage fees aren't refunded"},{"id":"s38","url":"https://helpcenter.signnow.com/en/articles/13257888-signnow-refund-policy","title":"SignNow Refund Policy","publisher":"vendor","quote":"It may take up to 7 business days to appear on your bank statement.","supports":"refund timing"},{"id":"s39","url":"https://helpcenter.signnow.com/en/articles/13257888-signnow-refund-policy","title":"SignNow Refund Policy","publisher":"vendor","quote":"You can request a refund within 30 days after your initial purchase date.","supports":"the refund window counts from the first purchase"},{"id":"s40","url":"https://helpcenter.signnow.com/en/articles/13257888-signnow-refund-policy","title":"SignNow Refund Policy","publisher":"vendor","quote":"Ingram Micro Intcomex Pax8 TechSoup","supports":"more marketplaces and resellers SignNow lists"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Renewal, notice and termination terms for annual and invoiced SignNow contracts aren't confirmed; they would be in SignNow's Terms of Service or the customer's order form","Cheaper plans, annual-billing savings and discounts aren't documented on SignNow's help pages","What confirms a web cancellation (email or on-screen status) isn't stated"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked the web, App Store, Google Play, marketplace and sales routes, the refund policy and read-only storage facts against SignNow's help center and Apple's and Google's pages; all quotes found","Refund: the 30 days count from the initial purchase, heavy use can get a request declined, usage-based fees aren't refunded, and money takes up to 7 business days (s36 to s39)","Marketplaces: named the ones SignNow lists, such as AWS Marketplace, ADP Marketplace, Sherweb, AppDirect/AppSmart and Pax8 (s35, s40)","Rewrote the not-confirmed notes for readers and dropped the account-deletion note, which isn't a cancel fact; level stays partial because contract notice terms are unconfirmed"]}},"page":"https://stackcut.io/cancel/signnow","json":"https://stackcut.io/exits/signnow.json","evidence":{"packet_revision":"9f93c411723959c264e3956159c3378396a1f2957d1b2b9c1b8d147c304dc171","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"signnow--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"signnow--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"signnow--google-play--r3","channel":"google_play","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"signnow--reseller-or-partner--r4","channel":"reseller_or_partner","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"signnow--sales-contract--r5","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"signwell","name":"SignWell","category":"productivity","website":"https://www.signwell.com","domains":["signwell.com"],"summary":"Only the team owner can cancel: Account Settings, Plans and Billing, Cancel Plan, then confirm. SignWell's help treats this as deleting the account, which permanently removes all documents and data, so download signed PDFs first. Refunds are considered only within 30 days and if nothing was signed.","routes":[{"channel":"direct_web","label":"Cancel Plan (deletes the account)","applies_to":"SignWell web app plans billed by SignWell","who":"The team owner (Admins can't access billing)","method":"self_serve","start_url":null,"steps":[{"do":"Download any documents you need (see export), then click Account Settings in the upper right corner of your Documents list dashboard","expect":"Plans and Billing"},{"do":"Click Plans and Billing","expect":"Cancel Plan"},{"do":"Click Cancel Plan","expect":"a prompt to confirm that you want to delete your account"},{"do":"Confirm that you want to delete your account","expect":null}],"confirm_by":null,"effective":"The account is no longer accessible and all data is permanently removed; the help page doesn't say whether this waits for the end of the billing cycle","notice":"Subscriptions renew at the end of each billing cycle unless cancelled","refund":"SignWell generally doesn't refund, but will consider a refund requested within the first 30 days of the subscription if no documents were signed with it","fees":null,"source_ids":["s1","s2","s3","s4","s5","s7","s8","s9","s11","s12","s13","s14"]},{"channel":"direct_web","label":"By email to support","applies_to":"Any SignWell subscription","who":"The team owner","method":"email","start_url":null,"steps":[{"do":"Email support@signwell.com and ask to cancel the subscription renewal before the current billing cycle ends","expect":null}],"confirm_by":null,"effective":null,"notice":"Subscriptions renew at the end of each billing cycle unless cancelled","refund":"SignWell generally doesn't refund, but will consider a refund requested within the first 30 days of the subscription if no documents were signed with it","fees":null,"source_ids":["s6","s9","s10","s11","s12","s13"]}],"pay_less":[{"type":"free_plan","what":"SignWell has a Free plan for individuals and low volume that needs no credit card: 1 sender, 1 template and 3 documents a month","evidence":"documented","source_ids":["s17","s18","s22","s23","s24"]},{"type":"downgrade","what":"Instead of cancelling, change plans in Plans and Billing: click Change, or the link below your plan's description, to downgrade on monthly or yearly billing","evidence":"documented","source_ids":["s15","s16"]},{"type":"annual_billing","what":"Annual plans save 20% compared with monthly","evidence":"documented","source_ids":["s19"]}],"export":[{"data":"Documents, including completed (signed) documents","how":"Open the document, click the drop-down arrow next to Save as and choose PDF Download (documents can also be downloaded from the Documents list); senders and recipients also get an email link to each completed document","format":"PDF","limits":null,"source_ids":["s20","s21"]}],"after_cancel":{"access_until":null,"data_kept":"None stated: deleting the account permanently removes all of your data","you_lose":["Access to the account","All documents and data in the account"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancel Plan leads to deleting the account, which permanently removes all data: download signed documents as PDFs first","Only the team owner can cancel; Admins can access everything except billing","To pay less without losing documents, change to another plan in Plans and Billing instead of cancelling","Refunds are considered only within 30 days of subscribing and only if nothing was signed with the plan"]},"sources":[{"id":"s1","url":"https://help.signwell.com/article/242-how-to-delete-your-account","title":"How to Delete Your Account","publisher":"vendor","quote":"To delete your account, click on your Account Settings in the upper right corner of your Document list dashboard:","supports":"where the flow starts"},{"id":"s2","url":"https://help.signwell.com/article/242-how-to-delete-your-account","title":"How to Delete Your Account","publisher":"vendor","quote":"From here, click on \"Plans and Billing\".","supports":"the Plans and Billing step"},{"id":"s3","url":"https://help.signwell.com/article/242-how-to-delete-your-account","title":"How to Delete Your Account","publisher":"vendor","quote":"In this section, you can view the current plan that you're on or opt to cancel by clicking \"Cancel Plan\":","supports":"the Cancel Plan step"},{"id":"s4","url":"https://help.signwell.com/article/242-how-to-delete-your-account","title":"How to Delete Your Account","publisher":"vendor","quote":"The final step is to confirm that you would like to delete your account (keep in mind that this will permanently remove all of your data):","supports":"the confirm step, and that data is removed"},{"id":"s5","url":"https://help.signwell.com/article/242-how-to-delete-your-account","title":"How to Delete Your Account","publisher":"vendor","quote":"Your account will no longer be accessible, and all your data will be lost.","supports":"what you lose"},{"id":"s6","url":"https://help.signwell.com/article/242-how-to-delete-your-account","title":"How to Delete Your Account","publisher":"vendor","quote":"If you require further assistance, please don't hesitate to contact us at support@signwell.com.","supports":"the support address"},{"id":"s7","url":"https://help.signwell.com/article/248-managing-team-members","title":"Managing Team Members","publisher":"vendor","quote":"There can only be one team owner. This person has full access to all systems, including billing and account cancellation.","supports":"the team owner cancels"},{"id":"s8","url":"https://help.signwell.com/article/248-managing-team-members","title":"Managing Team Members","publisher":"vendor","quote":"can access everything except billing","supports":"Admins can't access billing"},{"id":"s9","url":"https://www.signwell.com/terms/","title":"Terms of Service","publisher":"vendor","quote":"At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you or SignWell cancel(s) it.","supports":"auto-renewal"},{"id":"s10","url":"https://www.signwell.com/terms/","title":"Terms of Service","publisher":"vendor","quote":"You may cancel your Subscription renewal either through your online account management page or by contacting the SignWell customer support team.","supports":"the two ways to cancel"},{"id":"s11","url":"https://www.signwell.com/terms/","title":"Terms of Service","publisher":"vendor","quote":"We generally do not issue refunds.","supports":"the refund policy"},{"id":"s12","url":"https://www.signwell.com/terms/","title":"Terms of Service","publisher":"vendor","quote":"a refund request is submitted within the first 30 days of Subscription","supports":"the refund window"},{"id":"s13","url":"https://www.signwell.com/terms/","title":"Terms of Service","publisher":"vendor","quote":"no documents, agreements and other legal instruments were executed using such Subscription","supports":"the no-signed-documents condition for refunds"},{"id":"s14","url":"https://help.signwell.com/article/266-managing-billing-setting","title":"Managing Billing Setting","publisher":"vendor","quote":"To view or update your account plan, view invoices, change card and billing information, or cancel your account, you'll need to navigate to your Account Settings","supports":"billing and cancelling live in Account Settings"},{"id":"s15","url":"https://help.signwell.com/article/266-managing-billing-setting","title":"Managing Billing Setting","publisher":"vendor","quote":"To switch to a different plan, click on the \"Change\" button","supports":"changing plans"},{"id":"s16","url":"https://help.signwell.com/article/266-managing-billing-setting","title":"Managing Billing Setting","publisher":"vendor","quote":"Regardless of whether you are paying monthly or yearly, you can upgrade or downgrade by clicking on the link below your plan's description.","supports":"downgrading on monthly or yearly billing"},{"id":"s17","url":"https://www.signwell.com/","title":"SignWell home page","publisher":"vendor","quote":"Free plan available, no credit card required.","supports":"the Free plan"},{"id":"s18","url":"https://www.signwell.com/","title":"SignWell home page","publisher":"vendor","quote":"Individuals, low volume","supports":"who the Free plan is for"},{"id":"s19","url":"https://www.signwell.com/","title":"SignWell home page","publisher":"vendor","quote":"Save 20% when choosing an annual plan.","supports":"the annual discount"},{"id":"s20","url":"https://help.signwell.com/article/269-downloading-a-document","title":"Downloading a Document","publisher":"vendor","quote":"clicking the drop-down arrow next to \"Save as\" and then clicking on \"PDF Download\"","supports":"how to download a document, and the format"},{"id":"s21","url":"https://help.signwell.com/article/269-downloading-a-document","title":"Downloading a Document","publisher":"vendor","quote":"Both the sender and recipients will get an email with a download link to the completed version of the document","supports":"completed documents are emailed"},{"id":"s22","url":"https://www.signwell.com/pricing/","title":"SignWell pricing","publisher":"vendor","quote":"3 Documents a Month","supports":"Free plan document limit"},{"id":"s23","url":"https://www.signwell.com/pricing/","title":"SignWell pricing","publisher":"vendor","quote":"Limited to 1 sender","supports":"Free plan sender limit"},{"id":"s24","url":"https://www.signwell.com/pricing/","title":"SignWell pricing","publisher":"vendor","quote":"1 Template","supports":"Free plan template limit"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["When access ends after Cancel Plan (at once, or at the end of the billing cycle) is not stated; the help page presents it as deleting the account","Whether the Free plan is offered as a downgrade target could not be confirmed","No bulk export of all documents is documented","API plans (billed separately) and Enterprise contracts were not researched","Whether SignWell sells subscriptions through Apple or Google was not checked"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["Free plan limits added from the pricing page (1 sender, 1 template, 3 documents a month)","Other route facts re-confirmed; when access ends after Cancel Plan is still undocumented"]}},"stackcut":{"vendor_id":"signwell","name":"SignWell","recipes":[{"id":"replace-signwell","title":"E-signature workflow","best_year_one_net":382}]},"page":"https://stackcut.io/cancel/signwell","json":"https://stackcut.io/exits/signwell.json","evidence":{"packet_revision":"748f7adfffa0ea2d74fd4e95dc893f3dfe647b8f9c08b62c7974c5d2bd3aa942","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"signwell--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"signwell--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"similarweb","name":"Similarweb","category":"marketing_sales","website":"https://www.similarweb.com","domains":["similarweb.com"],"summary":"Self-service plans and trials: open Settings & Help, Account, Subscription Information and click Cancel Plan; the plan stays active to the end of the period. Business plans follow the contract: 12-month terms renew unless either side gives 30 days' notice. Fees are non-refundable; cancel a trial within 7 days.","routes":[{"channel":"direct_web","label":"Self-service plans and trials","applies_to":"Similarweb for Entrepreneurs (self-service) packages for individuals and small teams, including the 7-day free trial","who":"The subscriber, signed in to Similarweb","method":"self_serve","start_url":"https://account.similarweb.com/#/subscription","steps":[{"do":"Click the Settings icon in the bottom left corner of the platform and click Account","expect":"Subscription Information"},{"do":"Go to Subscription Information","expect":"Cancel Plan, in the top right corner"},{"do":"Click Cancel Plan","expect":null}],"confirm_by":null,"effective":"The subscription stays active until the end of the subscription period, then the cancellation completes and the plan doesn't renew","notice":"Cancel a free trial before its 7 days end or the card is charged. Similarweb's Terms: a month-to-month subscription continues until cancelled on 14 days' written notice; a 12-month term renews for another 12 months unless notice is given 30 days before it expires","refund":"None: the Terms say payment obligations are non-cancelable and fees paid are non-refundable","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s24","s13","s26"]},{"channel":"direct_web","label":"By email","applies_to":"Any Similarweb subscription, including self-service packages","who":"The subscriber","method":"email","start_url":null,"steps":[{"do":"Email a cancellation request to support@similarweb.com. A month-to-month subscription needs 14 days' written notice; for a 12-month term, send it at least 30 days before the term expires","expect":null}],"confirm_by":null,"effective":"Month-to-month: 14 days after written notice. 12-month term: at the end of the term, if notice arrives at least 30 days before it expires","notice":"Month-to-month: 14 days' written notice. 12-month term: at least 30 days before it expires, or it renews for another 12 months","refund":"None: fees paid are non-refundable","fees":"Payment obligations are non-cancelable","source_ids":["s27","s10","s8","s9","s24","s11"]},{"channel":"sales_contract","label":"Business and enterprise packages","applies_to":"Custom packages bought through Similarweb's sales team","who":"The customer, through its account representative","method":"contact_sales","start_url":null,"steps":[{"do":"Check your contract for the term end date and its termination terms","expect":null},{"do":"Contact your account representative or Similarweb support (support@similarweb.com) and give written notice of non-renewal at least 30 days before the term expires","expect":null}],"confirm_by":null,"effective":"At the end of the contract term","notice":"Termination terms are set in your contract. Under Similarweb's Terms, a 12-month term renews for another 12 months unless either party gives notice 30 days before it expires","refund":"None: fees paid are non-refundable","fees":"Payment obligations are non-cancelable for the term","source_ids":["s9","s11","s12","s24"]},{"channel":"direct_web","label":"Delete a free account","applies_to":"Free Similarweb accounts (paying and trial users cancel the subscription instead)","who":"The account holder","method":"self_serve","start_url":"https://account.similarweb.com/user-details","steps":[{"do":"Sign in and go to Settings & Help, then Account","expect":"Delete Account"},{"do":"Click Delete Account and read the pop-up, then select a reason and your account deletion settings","expect":null},{"do":"Click Delete Account","expect":"you are redirected to the Similarweb homepage"}],"confirm_by":"You are redirected to the Similarweb homepage and unsubscribed from Similarweb emails","effective":"Immediately","notice":null,"refund":null,"fees":null,"source_ids":["s14","s15","s16","s25"]}],"pay_less":[{"type":"free_plan","what":"Use the free data on Similarweb.com: a high-level sample with a limited set of features and no deeper drill-downs","evidence":"documented","source_ids":["s17"]}],"export":[{"data":"Report data on screen (most reports)","how":"Click the Excel icon just above an insight widget to download the report; in Sales Intelligence, use Export options above your lists","format":"Excel spreadsheet","limits":"Certain Excel downloads use Data Credits; you see how many before downloading","source_ids":["s18","s19","s20"]},{"data":"Custom data sets at scale","how":"Use the Data Exporter in Data Studio (sidebar menu), choose a report type, inputs and metrics, then download or schedule the report","format":"CSV","limits":"Uses Data Credits; report types depend on your subscription","source_ids":["s21","s22"]}],"after_cancel":{"access_until":"The end of the subscription period","data_kept":null,"you_lose":["All access to the platform and its applications once the subscription terminates","All reports and dashboards, permanently, if you delete the account","The option to use the same email address for another trial, if you delete the account"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["A free trial bills the card automatically after 7 days unless the plan is cancelled first","Deleting a free account is permanent and is not how paying or trial users cancel: use Cancel Plan","Business packages can't be cancelled in the app: contact the account representative before the 30-day notice deadline","Download Excel files you need before the subscription ends","The Terms also accept a cancellation request emailed to support@similarweb.com"]},"sources":[{"id":"s1","url":"https://support.similarweb.com/hc/en-us/articles/4404037294225-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"You can cancel your Similarweb subscription at any time from within the Account Settings section of the Similarweb platform.","supports":"self-service cancelling"},{"id":"s2","url":"https://support.similarweb.com/hc/en-us/articles/4404037294225-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Find the Settings icon in the bottom left corner of the page and click Account.","supports":"the first step"},{"id":"s3","url":"https://support.similarweb.com/hc/en-us/articles/4404037294225-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Click Cancel Plan in the top right corner.","supports":"the final step (after Subscription Information)"},{"id":"s4","url":"https://support.similarweb.com/hc/en-us/articles/4404037294225-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Once you cancel your subscription, it will stay active until the end of your subscription period. It will then automatically complete the cancelation when your subscription period ends.","supports":"when cancelling takes effect"},{"id":"s5","url":"https://www.similarweb.com/corp/pricing/","title":"Pricing","publisher":"vendor","quote":"Once you cancel, your plan will not renew after the current billing period ends.","supports":"the plan doesn't renew after cancelling"},{"id":"s6","url":"https://support.similarweb.com/hc/en-us/articles/10311028720925-How-to-register-for-a-Similarweb-free-trial","title":"How to register for a Similarweb free trial","publisher":"vendor","quote":"You will be automatically billed after the 7 day free trial ends.","supports":"trials convert to paid automatically"},{"id":"s7","url":"https://support.similarweb.com/hc/en-us/articles/10311028720925-How-to-register-for-a-Similarweb-free-trial","title":"How to register for a Similarweb free trial","publisher":"vendor","quote":"If you cancel prior to the end of the trial, you will not be billed.","supports":"cancelling during the trial avoids the charge"},{"id":"s8","url":"https://www.similarweb.com/corp/legal/terms/","title":"Similarweb's Terms and Conditions","publisher":"vendor","quote":"until canceled by either party on fourteen (14) days written notice","supports":"notice for month-to-month subscriptions"},{"id":"s9","url":"https://www.similarweb.com/corp/legal/terms/","title":"Similarweb's Terms and Conditions","publisher":"vendor","quote":"unless either party notifies the other party thirty (30) days prior to the expiration of the then-current term","supports":"the 30-day notice before a term expires"},{"id":"s10","url":"https://www.similarweb.com/corp/legal/terms/","title":"Similarweb's Terms and Conditions","publisher":"vendor","quote":"You may terminate your Subscription to the Platform by canceling your Account through the tools that we make available within the Platform","supports":"cancelling in the platform is a valid termination"},{"id":"s11","url":"https://www.similarweb.com/corp/legal/terms/","title":"Similarweb's Terms and Conditions","publisher":"vendor","quote":"Payment obligations are non-cancelable and Fees paid are non-refundable.","supports":"no refunds"},{"id":"s12","url":"https://www.similarweb.com/corp/pricing/","title":"Pricing","publisher":"vendor","quote":"Termination terms are defined in your contract. Please contact your account representative or our support team ( support@similarweb.com ) for assistance with ending your agreement.","supports":"business plans are cancelled under the contract, through the representative or support"},{"id":"s13","url":"https://www.similarweb.com/corp/pricing/","title":"Pricing","publisher":"vendor","quote":"If you're using a Similarweb for Entrepreneurs package, you can cancel directly from your subscription information page within the platform.","supports":"Entrepreneurs packages are cancelled in the platform"},{"id":"s14","url":"https://support.similarweb.com/hc/en-us/articles/360011019118-How-do-I-delete-my-free-account","title":"How do I delete my free account?","publisher":"vendor","quote":"Go to Setting & Help > Account.","supports":"where account deletion starts"},{"id":"s15","url":"https://support.similarweb.com/hc/en-us/articles/360011019118-How-do-I-delete-my-free-account","title":"How do I delete my free account?","publisher":"vendor","quote":"Your account will be deleted immediately and you will be redirected to the Similarweb Homepage.","supports":"deletion is immediate, and what you see"},{"id":"s16","url":"https://support.similarweb.com/hc/en-us/articles/360011019118-How-do-I-delete-my-free-account","title":"How do I delete my free account?","publisher":"vendor","quote":"all reports and dashboards associated with the account will be permanently deleted.","supports":"deleting the account removes reports and dashboards"},{"id":"s17","url":"https://www.similarweb.com/corp/pricing/","title":"Pricing","publisher":"vendor","quote":"Free data on Similarweb.com is a high-level sample of what we offer and shows a limited set of features without deeper drill downs.","supports":"the free version"},{"id":"s18","url":"https://support.similarweb.com/hc/en-us/articles/22470273025821-Downloading-Excel-Files","title":"Downloading Excel Files","publisher":"vendor","quote":"Throughout the platforms, you can download most reports as an Excel spreadsheet","supports":"what can be exported"},{"id":"s19","url":"https://support.similarweb.com/hc/en-us/articles/22470273025821-Downloading-Excel-Files","title":"Downloading Excel Files","publisher":"vendor","quote":"Simply click the Excel icon and the download will begin.","supports":"how to download"},{"id":"s20","url":"https://support.similarweb.com/hc/en-us/articles/22470273025821-Downloading-Excel-Files","title":"Downloading Excel Files","publisher":"vendor","quote":"Certain Excel downloads will require the use of Data Credits.","supports":"the Data Credits limit"},{"id":"s21","url":"https://support.similarweb.com/hc/en-us/articles/22470273025821-Downloading-Excel-Files","title":"Downloading Excel Files","publisher":"vendor","quote":"This data is downloaded as a CSV file","supports":"the Data Exporter format"},{"id":"s22","url":"https://support.similarweb.com/hc/en-us/articles/13252032019101-Data-Exporter","title":"Data Exporter","publisher":"vendor","quote":"The report types available will be based on your subscription.","supports":"Data Exporter report types depend on the plan"},{"id":"s23","url":"https://www.similarweb.com/corp/legal/terms/","title":"Similarweb's Terms and Conditions","publisher":"vendor","quote":"you and your Organization will lose all access to the Platform or Applications.","supports":"access ends on termination"},{"id":"s24","url":"https://www.similarweb.com/corp/legal/terms/","title":"Similarweb's Terms and Conditions","publisher":"vendor","quote":"Thereafter, your Subscription shall be extended for one or more additional periods of twelve (12) months each","supports":"12-month renewals"},{"id":"s25","url":"https://support.similarweb.com/hc/en-us/articles/360011019118-How-do-I-delete-my-free-account","title":"How do I delete my free account?","publisher":"vendor","quote":"Once your account is deleted, you will not be able to use that email address for another trial","supports":"the email can't be reused for a trial"},{"id":"s26","url":"https://www.similarweb.com/corp/pricing/","title":"Pricing","publisher":"vendor","quote":"After you cancel, you'll retain access to the Similarweb platform until the end of your current subscription period, and the cancellation will complete automatically when it ends.","supports":"access continues to the end of the period"},{"id":"s27","url":"https://www.similarweb.com/corp/legal/terms/","title":"Similarweb's Terms and Conditions","publisher":"vendor","quote":"or by sending a cancellation request to us at support@similarweb.com","supports":"cancelling by email"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Similarweb doesn't say how long it keeps a cancelled subscriber's reports and data; its help center and Terms don't give a retention period","No confirmation email or on-screen status after Cancel Plan is described in Similarweb's help center","Which self-service plans are month-to-month and which have 12-month terms isn't spelled out on the pricing page; check your order","Self-service package prices and any annual-billing discount aren't stated on Similarweb's pricing page"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked every route fact against Similarweb's cancel, trial and delete-account articles, its pricing page and Terms: steps, timing, notice periods and the no-refund rule are confirmed","Added an email route: the Terms also let you terminate by sending a cancellation request to support@similarweb.com (s27)"]}},"delete_account":{"url":"https://account.similarweb.com/user-details","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/similarweb","json":"https://stackcut.io/exits/similarweb.json","evidence":{"packet_revision":"bccee77a41a9aad9640b85c41a99658d15d9d18bfe364439ad346633c610495d","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"similarweb--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"similarweb--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"similarweb--sales-contract--r3","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"similarweb--direct-web--r4","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"simplepractice","name":"SimplePractice","category":"business_finance","website":"https://www.simplepractice.com","domains":["simplepractice.com"],"summary":"Cancel it yourself in Settings, Practice, Plan info, then Cancel account; SimplePractice can't do it for you. Gotcha: cancelling takes effect immediately, permanently deletes the account and its data, and gives no prorated refund, so export client data first.","routes":[{"channel":"direct_web","applies_to":"SimplePractice subscriptions (Starter, Essential and Plus plans)","who":"You, signed in to your SimplePractice account (SimplePractice can't cancel it for you)","method":"self_serve","start_url":null,"steps":[{"do":"Navigate to Settings > Practice > Plan info and click Cancel account","expect":"a request for your cancellation reason(s)"},{"do":"Select your cancellation reason(s), add any comments, and click Next","expect":"Export Your Data"},{"do":"Click Export Your Data. When the status changes from Processing, select Click here to download (the file is also emailed), open it with the password, check it, save it somewhere secure, and click Next","expect":null},{"do":"Read and acknowledge all statements, type Delete My Account and Data exactly as shown, then click Delete My Account","expect":null}],"confirm_by":"You can no longer access the account","effective":"Immediately: the account is canceled and you can no longer access it","notice":null,"refund":"SimplePractice doesn't offer refunds; cancelling before the billing cycle ends gives no prorated refund","fees":"You remain liable for any charges incurred or unpaid amounts owed to SimplePractice","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s28"]}],"pay_less":[{"type":"downgrade","what":"Switch from Essential (from $79/month) or Plus (from $99/month) to Starter (from $49/month) in Settings > Practice > Plan info to keep client records accessible at a lower cost. Starter drops some Essential and Plus features; customizable note templates you created are kept and become available again if you upgrade","evidence":"documented","source_ids":["s13","s14","s15","s16","s17","s18","s29"]},{"type":"pause","what":"To ask about pausing the account or reducing the plan, submit a help request: SimplePractice's Customer Success team reviews the options available for your account","evidence":"documented","source_ids":["s19"]}],"export":[{"data":"Client information","how":"Click Export Your Data (offered during cancellation); when the status changes from Processing, select Click here to download. The file is also emailed to you; open it with the password","format":"A password-protected file","limits":"Client information only: reports, subscription receipts, and client and insurance payment information aren't included and must be exported separately before cancelling. Once the account is deleted, its data can't be recovered","source_ids":["s7","s8","s9","s10","s11","s20"]}],"after_cancel":{"access_until":"None: access ends as soon as the cancellation is completed","data_kept":"SimplePractice no longer keeps identifiable data from a cancelled account: PHI is de-identified and anonymized. Its Terms of Service state a retention period of no more than 64 days after termination (SimplePractice says it is updating this)","you_lose":["Access to the account, immediately","All account data, which can't be recovered after deletion","Reports, subscription receipts and payment information you didn't export separately"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The flow asks for your cancellation reason(s), then walks you through exporting data; at any point you can choose Please do not delete my account to stop","tips":["Cancelling deletes the account: once you type Delete My Account and Data and confirm, the account and its data are gone for good","Export client data before cancelling; reports, subscription receipts and payment information need separate exports","SimplePractice support can't cancel the account for you","Coming back later means creating a new account and uploading your exported data","As a covered entity, you're responsible for keeping client records as HIPAA and state and local laws require"]},"sources":[{"id":"s1","url":"https://support.simplepractice.com/hc/en-us/articles/11462507018253-Canceling-your-SimplePractice-account","title":"Canceling your SimplePractice account","publisher":"vendor","quote":"SimplePractice can't cancel your account for you, per the security requirements outlined in our Terms of Service.","supports":"you must cancel yourself"},{"id":"s2","url":"https://support.simplepractice.com/hc/en-us/articles/11462507018253-Canceling-your-SimplePractice-account","title":"Canceling your SimplePractice account","publisher":"vendor","quote":"Navigate to Settings > Practice > Plan info","supports":"where the cancel flow starts"},{"id":"s3","url":"https://support.simplepractice.com/hc/en-us/articles/11462507018253-Canceling-your-SimplePractice-account","title":"Canceling your SimplePractice account","publisher":"vendor","quote":"Select your cancellation reason(s) and add any additional comments","supports":"the reason step (after Cancel account)"},{"id":"s4","url":"https://support.simplepractice.com/hc/en-us/articles/11462507018253-Canceling-your-SimplePractice-account","title":"Canceling your SimplePractice account","publisher":"vendor","quote":"When you complete the cancellation process, your account is canceled immediately and you'll no longer be able to access your account.","supports":"cancelling takes effect immediately"},{"id":"s5","url":"https://support.simplepractice.com/hc/en-us/articles/11462507018253-Canceling-your-SimplePractice-account","title":"Canceling your SimplePractice account","publisher":"vendor","quote":"If you cancel before the end of your current billing cycle, you won't receive a prorated refund for the remaining time.","supports":"no prorated refund"},{"id":"s6","url":"https://support.simplepractice.com/hc/en-us/articles/115005956266-Subscription-plan-and-pricing-FAQs","title":"Subscription plan and pricing FAQs","publisher":"vendor","quote":"SimplePractice does not offer refunds.","supports":"no refunds"},{"id":"s7","url":"https://support.simplepractice.com/hc/en-us/articles/11462507018253-Canceling-your-SimplePractice-account","title":"Canceling your SimplePractice account","publisher":"vendor","quote":"We strongly recommend exporting your data before canceling. Once your account is deleted, the data in that account can't be recovered.","supports":"export first; deleted data can't be recovered"},{"id":"s8","url":"https://support.simplepractice.com/hc/en-us/articles/11462507018253-Canceling-your-SimplePractice-account","title":"Canceling your SimplePractice account","publisher":"vendor","quote":"After the export is generated, select Click here to download","supports":"downloading the export"},{"id":"s9","url":"https://support.simplepractice.com/hc/en-us/articles/11462507018253-Canceling-your-SimplePractice-account","title":"Canceling your SimplePractice account","publisher":"vendor","quote":"Locate the file on your computer and enter the password to open it","supports":"the export is password-protected"},{"id":"s10","url":"https://support.simplepractice.com/hc/en-us/articles/11462507018253-Canceling-your-SimplePractice-account","title":"Canceling your SimplePractice account","publisher":"vendor","quote":"The data export includes client information only. It doesn't include reports, subscription receipts, or payment information from clients or insurance.","supports":"what the export leaves out"},{"id":"s11","url":"https://support.simplepractice.com/hc/en-us/articles/11462507018253-Canceling-your-SimplePractice-account","title":"Canceling your SimplePractice account","publisher":"vendor","quote":"Type Delete My Account and Data exactly as shown","supports":"the final confirmation"},{"id":"s12","url":"https://support.simplepractice.com/hc/en-us/articles/11462507018253-Canceling-your-SimplePractice-account","title":"Canceling your SimplePractice account","publisher":"vendor","quote":"Click Delete My Account to permanently delete your SimplePractice account and all associated data","supports":"the last click deletes the account and data"},{"id":"s13","url":"https://support.simplepractice.com/hc/en-us/articles/11462507018253-Canceling-your-SimplePractice-account","title":"Canceling your SimplePractice account","publisher":"vendor","quote":"If you're currently on the Essential or Plus plan and want to keep client records accessible during a leave, you can switch to the Starter plan starting at $49/month.","supports":"switching to Starter instead of cancelling"},{"id":"s14","url":"https://support.simplepractice.com/hc/en-us/articles/10116306351885-Preparing-your-SimplePractice-account-for-a-leave-of-absence","title":"Preparing your SimplePractice account for a leave of absence","publisher":"vendor","quote":"If you'd like to keep your account active at a lower cost during your leave, you can switch to the Starter plan for $49/month.","supports":"Starter as a lower-cost option"},{"id":"s15","url":"https://support.simplepractice.com/hc/en-us/articles/115005956266-Subscription-plan-and-pricing-FAQs","title":"Subscription plan and pricing FAQs","publisher":"vendor","quote":"You can view your current plan details and make changes from Settings > Practice > Plan info","supports":"where to change plans"},{"id":"s16","url":"https://support.simplepractice.com/hc/en-us/articles/115005956266-Subscription-plan-and-pricing-FAQs","title":"Subscription plan and pricing FAQs","publisher":"vendor","quote":"Standard pricing starts at $49/month","supports":"the Starter price"},{"id":"s17","url":"https://support.simplepractice.com/hc/en-us/articles/115005956266-Subscription-plan-and-pricing-FAQs","title":"Subscription plan and pricing FAQs","publisher":"vendor","quote":"Standard pricing starts at $79/month","supports":"the Essential price"},{"id":"s18","url":"https://support.simplepractice.com/hc/en-us/articles/115005956266-Subscription-plan-and-pricing-FAQs","title":"Subscription plan and pricing FAQs","publisher":"vendor","quote":"Standard pricing starts at $99/month","supports":"the Plus price"},{"id":"s19","url":"https://support.simplepractice.com/hc/en-us/articles/10116306351885-Preparing-your-SimplePractice-account-for-a-leave-of-absence","title":"Preparing your SimplePractice account for a leave of absence","publisher":"vendor","quote":"If you're considering pausing your account or reducing your subscription plan, you can submit a help request so our Customer Success team can review the options available for your account.","supports":"pausing goes through a help request"},{"id":"s20","url":"https://support.simplepractice.com/hc/en-us/articles/11462507018253-Canceling-your-SimplePractice-account","title":"Canceling your SimplePractice account","publisher":"vendor","quote":"These can be exported separately before canceling.","supports":"reports, receipts and payment information have separate exports"},{"id":"s21","url":"https://support.simplepractice.com/hc/en-us/articles/208631326-Staying-HIPAA-compliant-with-SimplePractice","title":"Staying HIPAA compliant with SimplePractice","publisher":"vendor","quote":"If you decide to cancel your account, you'll no longer be in contract with SimplePractice, and we will no longer retain identifiable data from that account.","supports":"identifiable data isn't kept"},{"id":"s22","url":"https://support.simplepractice.com/hc/en-us/articles/208631326-Staying-HIPAA-compliant-with-SimplePractice","title":"Staying HIPAA compliant with SimplePractice","publisher":"vendor","quote":"All PHI is de-identified according to the Safe Harbor method and fully anonymized, which means it cannot be re-identified or recovered by our team.","supports":"PHI is de-identified"},{"id":"s23","url":"https://support.simplepractice.com/hc/en-us/articles/208631326-Staying-HIPAA-compliant-with-SimplePractice","title":"Staying HIPAA compliant with SimplePractice","publisher":"vendor","quote":"Please note that our Terms of Service currently states a retention period of no more than 64 days after an account is terminated.","supports":"the 64-day retention period"},{"id":"s24","url":"https://support.simplepractice.com/hc/en-us/articles/208631326-Staying-HIPAA-compliant-with-SimplePractice","title":"Staying HIPAA compliant with SimplePractice","publisher":"vendor","quote":"We are in the process of updating this policy and practice.","supports":"the retention policy is being updated"},{"id":"s25","url":"https://support.simplepractice.com/hc/en-us/articles/208631326-Staying-HIPAA-compliant-with-SimplePractice","title":"Staying HIPAA compliant with SimplePractice","publisher":"vendor","quote":"As a covered entity, you're responsible for complying with federal, state, and local data retention laws, including HIPAA.","supports":"record-keeping duties stay with you"},{"id":"s26","url":"https://support.simplepractice.com/hc/en-us/articles/11462507018253-Canceling-your-SimplePractice-account","title":"Canceling your SimplePractice account","publisher":"vendor","quote":"At any point, you can select Please do not delete my account to stop the cancellation process and return to your account.","supports":"how to back out of the flow"},{"id":"s27","url":"https://support.simplepractice.com/hc/en-us/articles/10116306351885-Preparing-your-SimplePractice-account-for-a-leave-of-absence","title":"Preparing your SimplePractice account for a leave of absence","publisher":"vendor","quote":"If you return in the future, you'll need to create a new SimplePractice account and upload any previously exported data.","supports":"returning means a new account"},{"id":"s28","url":"https://support.simplepractice.com/hc/en-us/articles/115005956266-Subscription-plan-and-pricing-FAQs","title":"Subscription plan and pricing FAQs","publisher":"vendor","quote":"You will not receive any refund of any amounts previously paid and You will remain liable for any charges incurred or unpaid amounts owed by You to SimplePractice","supports":"no refund of amounts paid, and charges owed stay due"},{"id":"s29","url":"https://support.simplepractice.com/hc/en-us/articles/115005956266-Subscription-plan-and-pricing-FAQs","title":"Subscription plan and pricing FAQs","publisher":"vendor","quote":"previously created templates are retained and will become available if you upgrade","supports":"note templates are kept after a downgrade"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Which members of a group practice can cancel the account isn't stated on the cancel page","How SimplePractice's Terms of Service word renewal and termination isn't confirmed; the refund and data-retention facts here come from its help center","Whether add-ons such as ePrescribe stop billing on their own when the account is cancelled isn't described","No App Store or Google Play billing is documented for SimplePractice subscriptions"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked the cancel, pricing FAQ, leave-of-absence and HIPAA articles: the steps, immediate effect, no refunds and data handling confirmed","Fees: added that you remain liable for charges incurred or amounts owed (pricing FAQ); the refund quote now matches the page's full sentence","Downgrade: replaced 'upgrading restores them' with what the page says (note templates are kept and return if you upgrade); pause no longer claims there's no self-serve option","SimplePractice's Terms of Service page didn't show its text, so its terms weren't re-checked"]}},"page":"https://stackcut.io/cancel/simplepractice","json":"https://stackcut.io/exits/simplepractice.json","evidence":{"packet_revision":"5352d1647c665bfca73f470ed9eeb40749a5f3f8bfd08b5fb8dd3ed25c98de15","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"simplepractice--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"simplified","name":"Simplified","category":"marketing_sales","website":"https://simplified.com","domains":["simplified.com","app.simplified.com","help.simplified.com"],"summary":"On the web, cancel in Settings, Billing: View Details, the arrow next to Change Plan, Cancel Subscription, then a reason. The plan runs to the end of the paid period, then drops to Free; plans aren't refunded and no renewal reminder is sent. App-store subscriptions cancel in Apple or Google settings.","routes":[{"channel":"direct_web","label":"Plans billed by Simplified on the web","applies_to":"Monthly and yearly plans bought on the Simplified website","who":"The account holder; if the workspace has other members, remove them before cancelling","method":"self_serve","start_url":"https://app.simplified.com/settings/billing","steps":[{"do":"Go to your account settings at https://app.simplified.com/settings/billing","expect":"View Details"},{"do":"Click View Details to the right of your current plan's name","expect":"Change Plan"},{"do":"Click the dropdown arrow to the right of the Change Plan button","expect":"Cancel Subscription"},{"do":"Click Cancel Subscription","expect":null},{"do":"Select the reason for cancelling, then click Continue","expect":null}],"confirm_by":null,"effective":"At the end of the current paid term: the plan stays active until its original expiry date, is not renewed, and the workspace then moves to the Free plan","notice":"None, but cancel before the current billing period ends: renewals are automatic, no reminder email is sent and a processed renewal is final. On a $1 or $0 trial, cancel at least 24 hours before the 7-day trial ends","refund":"Monthly and annual plans are non-refundable. A refund may be considered only for a reported technical fault on Simplified's side when the subscription was paid within the last 24 hours","fees":"Members you remove are still charged until the billing cycle ends. The Terms say unpaid fees for the plan's service term become due on cancellation","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s27","s28","s30","s32","s39","s40","s43","s44"]},{"channel":"direct_web","label":"Cancel by email","applies_to":"Plans bought on the Simplified website, if you can't use the billing settings","who":"The account holder","method":"email","start_url":null,"steps":[{"do":"Email hello@simplified.com, the contact address in Simplified's Terms of Use, and ask to cancel your service","expect":null}],"confirm_by":null,"effective":"At the end of the current paid term","notice":"None stated; send it before the current billing period ends, since renewals are automatic and final","refund":"Not refunded; prepaid and unused fees are not returned","fees":"The Terms say unpaid fees for the plan's service term become due on cancellation","source_ids":["s41","s42","s43","s44","s40"]},{"channel":"apple_app_store","label":"Subscriptions bought in the iPhone or iPad app","applies_to":"Subscriptions bought through the Apple App Store; Apple handles the billing","who":"The Apple ID that bought the subscription","method":"self_serve","start_url":"https://support.apple.com/en-us/118428","steps":[{"do":"In Settings, tap your name, then tap Subscriptions","expect":null},{"do":"Tap your Simplified subscription, then tap Cancel Subscription; you may need to scroll down to find it","expect":null}],"confirm_by":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled","effective":"You keep access to Pro features until the end of your current billing period","notice":"Complete the steps at least 24 hours before your next billing date","refund":null,"fees":null,"source_ids":["s13","s14","s15","s16","s17","s18","s19","s20","s45"]},{"channel":"google_play","label":"Subscriptions bought in the Android app","applies_to":"Subscriptions bought through Google Play; Google handles the billing","who":"The Google account that bought the subscription","method":"self_serve","start_url":"https://support.google.com/googleplay/answer/7018481","steps":[{"do":"Open the Google Play Store app and go to Payments & subscriptions, then Subscriptions","expect":null},{"do":"Select the Simplified subscription","expect":null},{"do":"Tap Cancel subscription and follow the on-screen instructions to confirm","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time you have already paid","notice":"Complete the steps at least 24 hours before your next billing date","refund":null,"fees":null,"source_ids":["s13","s14","s21","s22","s23","s24","s45"]}],"pay_less":[{"type":"annual_billing","what":"Yearly plans are 20% cheaper than paying monthly","evidence":"documented","seen":null,"source_ids":["s11"]},{"type":"pause","what":"Pause instead of cancelling to skip a billing cycle: in the cancel flow, choose Cancel or pause plan, then pause. The plan resumes and is charged again when the pause ends unless you untick auto-resume","evidence":"documented","seen":null,"source_ids":["s12","s35","s36","s37","s38"]},{"type":"free_plan","what":"Cancelling moves you to the Free plan at no charge; features outside it stop working, and social channels beyond 3 are disconnected with their scheduled posts removed","evidence":"documented","seen":null,"source_ids":["s26","s32","s33"]}],"export":[],"after_cancel":{"access_until":"The end of the current paid term for a web plan; for app-store plans, the end of the current billing period","data_kept":"Simplified reserves the right to delete your account settings and Content within 30 days of cancellation or termination; once deleted they can't be recovered","you_lose":["Projects created with features that aren't in the Free plan","Social channels beyond 3, and their scheduled posts","Account settings and Content, if Simplified deletes them after cancellation"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The cancel flow can offer a pause: the pause article reaches it from Cancel Subscription through a Cancel or pause plan choice. Pausing is not cancelling, so pick cancel. The cancel flow also asks for a reason","tips":["Remove all other workspace members before the web cancellation can proceed","Deleting the app, deleting account data or not logging in does not cancel","Simplified sends no reminder before a renewal, and a processed renewal is final","Subscriptions bought in the iPhone or Android app are billed by Apple or Google and can't be moved to a web plan","Starting a chargeback locks and suspends the workspace and account"]},"sources":[{"id":"s1","url":"https://help.simplified.com/en/articles/5442147-how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Go to your account settings: https://app.simplified.com/settings/billing","supports":"where the web cancel starts"},{"id":"s2","url":"https://help.simplified.com/en/articles/5442147-how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Click the View Details button that appear to the right of your current plan's name","supports":"the second step"},{"id":"s3","url":"https://help.simplified.com/en/articles/5442147-how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Click the dropdown arrow to the right of the Change Plan yellow button","supports":"the third step"},{"id":"s4","url":"https://help.simplified.com/en/articles/5442147-how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Click the Cancel Subscription option","supports":"the fourth step"},{"id":"s5","url":"https://help.simplified.com/en/articles/5442147-how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Select the reason why you want to cancel your subscription, then click the yellow Continue button.","supports":"the final step"},{"id":"s6","url":"https://help.simplified.com/en/articles/5442147-how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Your plan will be active until its original expiry date but will not be automatically renewed.","supports":"when access ends and no renewal"},{"id":"s7","url":"https://help.simplified.com/en/articles/5442147-how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"If you remove members from your team, you'll be charged the price for that team member until your billing cycle ends.","supports":"removed team members stay charged until the cycle ends"},{"id":"s8","url":"https://help.simplified.com/en/articles/5442147-how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"you'll need to remove all other members before proceeding with the cancellation.","supports":"other team members must be removed first"},{"id":"s9","url":"https://help.simplified.com/en/articles/6408373-simplified-s-refund-policy","title":"Simplified's Refund Policy","publisher":"vendor","quote":"All subscriptions, including monthly and annual plans, are non-refundable.","supports":"no refunds on plans"},{"id":"s10","url":"https://help.simplified.com/en/articles/5809218-does-my-subscription-renew-automatically","title":"Does my subscription renew automatically?","publisher":"vendor","quote":"cancel or downgrade your subscription before your current billing period ends.","supports":"the timing before renewal"},{"id":"s11","url":"https://help.simplified.com/en/articles/5442134-do-you-offer-any-discounted-plans","title":"Do you offer any discounted plans?","publisher":"vendor","quote":"Yes! We offer 20% off on our yearly subscriptions!","supports":"the annual billing discount"},{"id":"s12","url":"https://help.simplified.com/en/articles/5442067-can-i-pause-a-subscription","title":"Can I pause a subscription?","publisher":"vendor","quote":"you can pause a subscription at any time and resume your plan when you feel ready to come back!","supports":"the pause option"},{"id":"s13","url":"https://help.simplified.com/en/articles/10477365-how-to-cancel-my-in-app-subscription","title":"How to cancel my in app subscription","publisher":"vendor","quote":"If you purchased your subscription through a mobile app store, the billing is handled directly by Google or Apple.","supports":"app-store billing goes through Apple or Google"},{"id":"s14","url":"https://help.simplified.com/en/articles/10477365-how-to-cancel-my-in-app-subscription","title":"How to cancel my in app subscription","publisher":"vendor","quote":"To avoid future charges, please ensure you complete these steps at least 24 hours before your next billing date.","supports":"the 24-hour deadline for app-store cancels"},{"id":"s15","url":"https://help.simplified.com/en/articles/10477365-how-to-cancel-my-in-app-subscription","title":"How to cancel my in app subscription","publisher":"vendor","quote":"Once canceled, you will still have access to your Pro features until the end of your current billing period.","supports":"access after an app-store cancel"},{"id":"s16","url":"https://support.apple.com/en-us/118428","title":"Apple Support: cancel a subscription on iPhone or iPad","publisher":"platform","quote":"In Settings, tap your name.","supports":"the first Apple step"},{"id":"s17","url":"https://support.apple.com/en-us/118428","title":"Apple Support: cancel a subscription on iPhone or iPad","publisher":"platform","quote":"Tap Subscriptions.","supports":"the Subscriptions step"},{"id":"s18","url":"https://support.apple.com/en-us/118428","title":"Apple Support: cancel a subscription on iPhone or iPad","publisher":"platform","quote":"Tap the subscription.","supports":"choosing the subscription"},{"id":"s19","url":"https://support.apple.com/en-us/118428","title":"Apple Support: cancel a subscription on iPhone or iPad","publisher":"platform","quote":"Tap Cancel Subscription.","supports":"the cancel button"},{"id":"s20","url":"https://support.apple.com/en-us/118428","title":"Apple Support: cancel a subscription on iPhone or iPad","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm it is cancelled"},{"id":"s21","url":"https://help.simplified.com/en/articles/10477365-how-to-cancel-my-in-app-subscription","title":"How to cancel my in app subscription","publisher":"vendor","quote":"Tap Payments & subscriptions > Subscriptions.","supports":"the Google Play path"},{"id":"s22","url":"https://help.simplified.com/en/articles/10477365-how-to-cancel-my-in-app-subscription","title":"How to cancel my in app subscription","publisher":"vendor","quote":"Select the Simplified subscription.","supports":"choosing the subscription on Android"},{"id":"s23","url":"https://help.simplified.com/en/articles/10477365-how-to-cancel-my-in-app-subscription","title":"How to cancel my in app subscription","publisher":"vendor","quote":"Tap Cancel subscription and follow the on-screen instructions to confirm.","supports":"the Android cancel step"},{"id":"s24","url":"https://support.google.com/googleplay/answer/7018481","title":"Google Play Help: cancel a subscription","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"access after cancelling on Google Play"},{"id":"s25","url":"https://simplified.com/termsofservice","title":"Terms of Service","publisher":"vendor","quote":"Simplified reserves the right to delete your account settings and Content within thirty (30) days of such cancellation or termination.","supports":"deletion of account content after cancelling"},{"id":"s26","url":"https://help.simplified.com/en/articles/5442147-how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"once you switch to the Free plan (thus canceling your current subscription), you'll be subscribed to the Free plan","supports":"switching to the Free plan cancels the paid subscription"},{"id":"s27","url":"https://help.simplified.com/en/articles/6408373-simplified-s-refund-policy","title":"Simplified's Refund Policy","publisher":"vendor","quote":"If you initiate a $1 or $0 trial, it will automatically convert to a paid subscription at the end of the 7-day period.","supports":"trials convert to a paid plan after 7 days"},{"id":"s28","url":"https://help.simplified.com/en/articles/6408373-simplified-s-refund-policy","title":"Simplified's Refund Policy","publisher":"vendor","quote":"To avoid being charged, you must cancel at least 24 hours before the 7-day trial expires.","supports":"the trial cancel deadline"},{"id":"s29","url":"https://help.simplified.com/en/articles/6408373-simplified-s-refund-policy","title":"Simplified's Refund Policy","publisher":"vendor","quote":"deleting an app, deleting account data, or simply not logging in does not constitute a cancellation.","supports":"deleting the app or data does not cancel"},{"id":"s30","url":"https://help.simplified.com/en/articles/6408373-simplified-s-refund-policy","title":"Simplified's Refund Policy","publisher":"vendor","quote":"provided the issue was reported and the subscription was paid within the last 24 hours.","supports":"the only refund exception: a reported technical fault within 24 hours of payment"},{"id":"s31","url":"https://help.simplified.com/en/articles/6408373-simplified-s-refund-policy","title":"Simplified's Refund Policy","publisher":"vendor","quote":"Immediately upon the initiation of a chargeback, your workspace and account will be locked and suspended.","supports":"a chargeback locks the account"},{"id":"s32","url":"https://help.simplified.com/en/articles/6408373-simplified-s-refund-policy","title":"Simplified's Refund Policy","publisher":"vendor","quote":"After this date, your workspace will automatically transition to the Free Forever Plan.","supports":"the workspace moves to the Free plan when the paid period ends"},{"id":"s33","url":"https://help.simplified.com/en/articles/5442147-how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"any channels above 3 channels will be disconnect and the scheduled posts will disappear from the calendar","supports":"what the Free plan drops"},{"id":"s34","url":"https://help.simplified.com/en/articles/5442147-how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"you will loose access to your projects created using the features that are not included in the Free plan.","supports":"projects made with paid features become unavailable"},{"id":"s35","url":"https://help.simplified.com/en/articles/9007049-how-to-pause-a-subscription-on-simplified","title":"How to Pause a Subscription on Simplified","publisher":"vendor","quote":"Pausing allows you to temporarily skip a billing cycle.","supports":"what a pause does"},{"id":"s36","url":"https://help.simplified.com/en/articles/9007049-how-to-pause-a-subscription-on-simplified","title":"How to Pause a Subscription on Simplified","publisher":"vendor","quote":"Select the subscription you wish to pause and click on Cancel or pause plan.","supports":"the pause choice inside the cancel flow"},{"id":"s37","url":"https://help.simplified.com/en/articles/9007049-how-to-pause-a-subscription-on-simplified","title":"How to Pause a Subscription on Simplified","publisher":"vendor","quote":"Once the pause period expires, the system will process the next scheduled charge to maintain your access to Pro features.","supports":"billing restarts after a pause"},{"id":"s38","url":"https://help.simplified.com/en/articles/9007049-how-to-pause-a-subscription-on-simplified","title":"How to Pause a Subscription on Simplified","publisher":"vendor","quote":"Please keep in mind that pausing is not the same as canceling.","supports":"a pause is not a cancellation"},{"id":"s39","url":"https://help.simplified.com/en/articles/5809218-does-my-subscription-renew-automatically","title":"Does my subscription renew automatically?","publisher":"vendor","quote":"Because billing is pre-authorized, Simplified does not send out reminder emails before a renewal occurs.","supports":"no reminder before renewal"},{"id":"s40","url":"https://help.simplified.com/en/articles/5809218-does-my-subscription-renew-automatically","title":"Does my subscription renew automatically?","publisher":"vendor","quote":"Once a renewal is processed, it is considered final.","supports":"renewals are final"},{"id":"s41","url":"https://simplified.com/termsofservice","title":"Terms of Use","publisher":"vendor","quote":"You can cancel your service at any time in your account settings, or by contacting us using the contact information provided below.","supports":"cancelling by contacting Simplified"},{"id":"s42","url":"https://simplified.com/termsofservice","title":"Terms of Use","publisher":"vendor","quote":"hello@simplified.com","supports":"the contact address in the Terms"},{"id":"s43","url":"https://simplified.com/termsofservice","title":"Terms of Use","publisher":"vendor","quote":"Your cancellation will take effect at the end of the current paid term.","supports":"when a cancellation takes effect"},{"id":"s44","url":"https://simplified.com/termsofservice","title":"Terms of Use","publisher":"vendor","quote":"of any prepaid and unused fees, and any unpaid fees under your Plan for the applicable service term will become immediately due and payable.","supports":"unpaid fees for the term fall due"},{"id":"s45","url":"https://help.simplified.com/en/articles/10126488-can-i-access-the-full-web-version-of-simplified-with-my-mobile-app-subscription","title":"Can I access the full web version of Simplified with my mobile app subscription?","publisher":"vendor","quote":"Unfortunately, mobile subscriptions cannot be switched or exchanged.","supports":"app subscriptions can't be moved to the web"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Simplified's help pages don't say whether a confirmation email is sent after cancelling a web plan","Which workspace roles, other than the account holder, can cancel isn't stated on Simplified's help pages","Refunds for purchases made through Apple or Google follow those stores' processes, which Simplified's pages don't describe","How long a pause can last, and what happens to content during it, isn't described on Simplified's help pages","How to export projects or content before cancelling isn't described on the billing help pages"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Added the email route the Terms of Use allow (hello@simplified.com) and that a cancellation takes effect at the end of the paid term","Added the automatic renewal with no reminder email, that a processed renewal is final, and the 24-hour deadline for $1 or $0 seven-day trials","Refund: added the one exception (a reported technical fault, paid within 24 hours); fees: unpaid fees for the term fall due under the Terms","Pause: added that it sits inside the cancel flow, skips one billing cycle and auto-resumes with a charge; recorded it as the retention step","Free plan: reworded, since cancelling itself moves you to Free; added what Free drops (channels beyond 3, scheduled posts, projects using paid features)","Added tips: deleting the app doesn't cancel, app subscriptions can't move to the web, a chargeback locks the account","Dropped the AppSumo note and the menu-path note: the refund article no longer mentions AppSumo, and its Profile > Billing path is the same Billing settings"]}},"delete_account":{"url":"https://app.simplified.com/settings","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/simplified","json":"https://stackcut.io/exits/simplified.json","evidence":{"packet_revision":"2c80c6423ea04772e7dcba7c9d4fbd0c3d919f4471b401532ebb93507b895ac9","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"simplified--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"simplified--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"simplified--apple-app-store--r3","channel":"apple_app_store","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"simplified--google-play--r4","channel":"google_play","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"simplybook","name":"SimplyBook.me","category":"productivity","website":"https://simplybook.me","domains":["simplybook.me","help.simplybook.me"],"summary":"Cancel the recurring payment under Plans & Prices, Subscriptions, three-dot menu, Cancel recurring. No further charges; the account stays with limited free-tier features. No cancellation fees, and purchases are non-refundable except a 14-day consumer withdrawal. You can't downgrade to Free. Deleting the account is separate and permanent.","routes":[{"channel":"direct_web","label":"Cancel the recurring payment","applies_to":"Paid plans (Basic, Standard, Premium), billed monthly or annually","who":"The account owner signed in to the SimplyBook.me admin interface; the help doesn't say which user roles can cancel","method":"self_serve","start_url":null,"steps":[{"do":"Sign in and go to Plans & Prices, then Subscriptions","expect":null},{"do":"In the top block with the subscription details, click the three-dot actions menu","expect":null},{"do":"Select Cancel recurring and confirm the action","expect":null},{"do":"Alternatively, cancel it under Plans & Prices, Payments history, Recurring payment profiles","expect":null}],"confirm_by":null,"effective":"No further charges. The help article says you keep all options until the current period expires; the terms say paid features are suspended immediately on cancellation. The account then stays in a limited, free-tier state","notice":null,"refund":"All purchases are final and non-refundable except as the terms outline, and refunds are at the company's discretion. Consumers can withdraw within 14 calendar days using the withdrawal button in the account; the refund goes to the original payment method","fees":"No hidden cancellation fees and no long-term binding contracts","source_ids":["h1","h2","h3","r2","r1","h4","t1","t2","t13","t3","t4","pr8","t5","t6","t7","t17","t18","t19","t8","f1"]},{"channel":"direct_web","label":"Delete the account","applies_to":"The whole account and all the data in it","who":"The account owner signed in to the admin interface; the help doesn't say which user roles can delete","method":"self_serve","start_url":null,"steps":[{"do":"Cancel the recurring payment first so you aren't charged","expect":null},{"do":"Go to Account info and click Delete account","expect":null},{"do":"Give the reason you are deleting the company and confirm","expect":null}],"confirm_by":null,"effective":"The account is deleted once completed. The help article says it can't be restored but also mentions a restore option for a certain period; personal data is deleted within 37 days","notice":null,"refund":"All purchases are final and non-refundable, except as the terms outline","fees":null,"source_ids":["h12","t12","h13","h14","h15","h17","t10","t11","pr2","t5"]}],"pay_less":[{"type":"downgrade","what":"Move to a cheaper paid plan under Plans & Prices, Subscriptions, Downgrade, if the lower plan fits everything activated in your account. The FAQ says a downgrade takes effect once the current plan expires","evidence":"documented","source_ids":["h10","h11","f2","p7","t9"]},{"type":"annual_billing","what":"Annual billing saves 17%. Basic is $11.9 a month billed annually, against $13.9 a month billed monthly","evidence":"documented","source_ids":["p4","p5","p6"]},{"type":"free_plan","what":"The Free plan has 50 bookings, 1 provider and 1 custom feature. A paid plan can't be downgraded to Free, but a cancelled account keeps limited, free-tier functionality","evidence":"documented","source_ids":["p1","p2","p3","f3","h9","t13"]}],"export":[{"data":"A copy of your personal data, on request","how":"Ask SimplyBook.me for a copy of your personal data by contacting them via email","format":null,"limits":"A request to SimplyBook.me, not a self-service export","source_ids":["pr6","pr7"]}],"after_cancel":{"access_until":"The end of the current period, per the help article (the terms say paid features stop immediately). The account itself stays active and accessible","data_kept":"Booking history, client records and configuration are kept while the account exists. A cancelled account with no log-ins for more than 8 consecutive weeks and no paid subscription may be suspended or permanently deleted, with advance notice where practicable. After account deletion, personal data is deleted within 37 days, except where the law requires it; financial transaction data is kept for 7 years","you_lose":["Paid features, custom features and the expanded booking and provider limits","Access to the Calendar and Reports sections, and details in booking notifications","After deletion, the account and all its data, and your company name in the booking URL can't be reused"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"Account deletion asks for the reason you are deleting; the help doesn't describe offers in the cancel flow","tips":["Cancelling the recurring payment keeps the account, booking history and client records; deleting the account is separate and permanent","Cancel the recurring payment before deleting the account, to avoid further charges","Sign in at least every 8 weeks if you want to keep a cancelled account; inactive cancelled accounts may be deleted","Subscriptions renew automatically for the selected period until the recurring payment is cancelled","Consumers who want a refund must use the withdrawal button within 14 calendar days; business customers have no withdrawal right"]},"sources":[{"id":"p1","url":"https://simplybook.me/en/pricing","title":"SimplyBook.me pricing","publisher":"vendor","quote":"50 bookings","supports":"the Free plan's booking limit"},{"id":"p2","url":"https://simplybook.me/en/pricing","title":"SimplyBook.me pricing","publisher":"vendor","quote":"1 provider","supports":"the Free plan's provider limit"},{"id":"p3","url":"https://simplybook.me/en/pricing","title":"SimplyBook.me pricing","publisher":"vendor","quote":"1 custom feature","supports":"the Free plan's custom feature limit"},{"id":"p4","url":"https://simplybook.me/en/pricing","title":"SimplyBook.me pricing","publisher":"vendor","quote":"Save 17%","supports":"the annual billing saving"},{"id":"p5","url":"https://simplybook.me/en/pricing","title":"SimplyBook.me pricing","publisher":"vendor","quote":"$11.9","supports":"the Basic plan price billed annually"},{"id":"p6","url":"https://simplybook.me/en/pricing","title":"SimplyBook.me pricing","publisher":"vendor","quote":"$13.9","supports":"the Basic plan price billed monthly"},{"id":"p7","url":"https://simplybook.me/en/pricing","title":"SimplyBook.me pricing","publisher":"vendor","quote":"upgrade or downgrade at any time","supports":"plans can be changed at any time"},{"id":"f1","url":"https://simplybook.me/en/faq","title":"SimplyBook.me FAQ","publisher":"vendor","quote":"NO hidden cancellation fees, NO long term binding contracts","supports":"no cancellation fees or contracts"},{"id":"f2","url":"https://simplybook.me/en/faq","title":"SimplyBook.me FAQ","publisher":"vendor","quote":"You can also downgrade at any time and it will become effective once the current plan expires","supports":"a downgrade takes effect at the end of the current plan"},{"id":"f3","url":"https://simplybook.me/en/faq","title":"SimplyBook.me FAQ","publisher":"vendor","quote":"continue as a Free User if you have less than 50 bookings a month and only need 1 custom feature.","supports":"the Free plan's booking condition"},{"id":"t1","url":"https://simplybook.me/en/terms-and-conditions","title":"SimplyBook.me Terms and Conditions","publisher":"vendor","quote":"You may cancel Your paid subscription at any time.","supports":"paid subscriptions can be cancelled at any time"},{"id":"t2","url":"https://simplybook.me/en/terms-and-conditions","title":"SimplyBook.me Terms and Conditions","publisher":"vendor","quote":"suspended immediately","supports":"paid features stop on cancellation"},{"id":"t3","url":"https://simplybook.me/en/terms-and-conditions","title":"SimplyBook.me Terms and Conditions","publisher":"vendor","quote":"does not result in the immediate removal of Your Account or data.","supports":"cancelling does not remove the account or data"},{"id":"t4","url":"https://simplybook.me/en/terms-and-conditions","title":"SimplyBook.me Terms and Conditions","publisher":"vendor","quote":"existing booking history, client records, and account configuration are preserved;","supports":"what is kept after cancelling"},{"id":"t5","url":"https://simplybook.me/en/terms-and-conditions","title":"SimplyBook.me Terms and Conditions","publisher":"vendor","quote":"Except as outlined below, all purchases are final and non-refundable.","supports":"the refund rule"},{"id":"t6","url":"https://simplybook.me/en/terms-and-conditions","title":"SimplyBook.me Terms and Conditions","publisher":"vendor","quote":"Any refunds or exceptions are at the sole discretion of the Company.","supports":"refunds are discretionary"},{"id":"t7","url":"https://simplybook.me/en/terms-and-conditions","title":"SimplyBook.me Terms and Conditions","publisher":"vendor","quote":"You have the right to withdraw from that contract within fourteen (14) calendar days.","supports":"the 14-day withdrawal right for consumers"},{"id":"t8","url":"https://simplybook.me/en/terms-and-conditions","title":"SimplyBook.me Terms and Conditions","publisher":"vendor","quote":"The right of withdrawal does not apply to subscribers who do not contract as consumers.","supports":"the withdrawal right is for consumers only"},{"id":"t9","url":"https://simplybook.me/en/terms-and-conditions","title":"SimplyBook.me Terms and Conditions","publisher":"vendor","quote":"You cannot downgrade back but You can still upgrade or downgrade between paid subscriptions.","supports":"no return to the free plan"},{"id":"t10","url":"https://simplybook.me/en/terms-and-conditions","title":"SimplyBook.me Terms and Conditions","publisher":"vendor","quote":"results in the permanent deletion of Your Account and all associated data.","supports":"account deletion is permanent"},{"id":"t11","url":"https://simplybook.me/en/terms-and-conditions","title":"SimplyBook.me Terms and Conditions","publisher":"vendor","quote":"Account Deletion is a separate and permanent action initiated by You","supports":"account deletion is separate from cancelling"},{"id":"t12","url":"https://simplybook.me/en/terms-and-conditions","title":"SimplyBook.me Terms and Conditions","publisher":"vendor","quote":"You should cancel any active paid subscription before requesting Account Deletion to avoid further charges.","supports":"cancel first to avoid charges"},{"id":"pr2","url":"https://simplybook.me/en/policy","title":"SimplyBook.me Privacy Policy","publisher":"vendor","quote":"we will delete your personal data within 37 days","supports":"personal data deletion timing after account deletion"},{"id":"pr4","url":"https://simplybook.me/en/policy","title":"SimplyBook.me Privacy Policy","publisher":"vendor","quote":"Financial transaction data is retained for 7 years to comply with accounting regulations and VAT reporting requirements.","supports":"financial records are kept 7 years"},{"id":"pr3","url":"https://simplybook.me/en/policy","title":"SimplyBook.me Privacy Policy","publisher":"vendor","quote":"except where we are required to retain certain information to comply with legal obligations","supports":"legal retention overrides deletion"},{"id":"pr5","url":"https://simplybook.me/en/policy","title":"SimplyBook.me Privacy Policy","publisher":"vendor","quote":"Booking data is stored at the individual business level in accordance with their data retention policies.","supports":"booking data follows each business's retention policy"},{"id":"pr6","url":"https://simplybook.me/en/policy","title":"SimplyBook.me Privacy Policy","publisher":"vendor","quote":"Ask for a copy of your personal data","supports":"a copy of personal data can be requested"},{"id":"pr7","url":"https://simplybook.me/en/policy","title":"SimplyBook.me Privacy Policy","publisher":"vendor","quote":"please contact us via email","supports":"how to request a copy"},{"id":"h1","url":"https://help.simplybook.me/wiki/How_to_Cancel_SimplyBook.me_subscription","title":"How to Cancel SimplyBook.me subscription","publisher":"vendor","quote":"Navigate to Plans & Prices -> Subscriptions page in your account.","supports":"where the cancel flow starts"},{"id":"h2","url":"https://help.simplybook.me/wiki/How_to_Cancel_SimplyBook.me_subscription","title":"How to Cancel SimplyBook.me subscription","publisher":"vendor","quote":"In the top block with the subscription details please click on three dots actions menu.","supports":"the actions menu"},{"id":"h3","url":"https://help.simplybook.me/wiki/How_to_Cancel_SimplyBook.me_subscription","title":"How to Cancel SimplyBook.me subscription","publisher":"vendor","quote":"Select Cancel recurring and confirm the action.","supports":"the cancel step"},{"id":"h4","url":"https://help.simplybook.me/wiki/How_to_Cancel_SimplyBook.me_subscription","title":"How to Cancel SimplyBook.me subscription","publisher":"vendor","quote":"As a result there will be no further charges. You will be able to use all the options till the current period expires.","supports":"no further charges; access until the period ends"},{"id":"h5","url":"https://help.simplybook.me/wiki/How_to_Cancel_SimplyBook.me_subscription","title":"How to Cancel SimplyBook.me subscription","publisher":"vendor","quote":"If you do not renew your subscription the account will be kept but with limited functionality","supports":"the account is kept with limited functionality"},{"id":"h6","url":"https://help.simplybook.me/wiki/How_to_Cancel_SimplyBook.me_subscription","title":"How to Cancel SimplyBook.me subscription","publisher":"vendor","quote":"it will be not possible to access Calendar or Reports section.","supports":"Calendar and Reports are lost"},{"id":"h7","url":"https://help.simplybook.me/wiki/How_to_Cancel_SimplyBook.me_subscription","title":"How to Cancel SimplyBook.me subscription","publisher":"vendor","quote":"In such a state the account can stay endlessly unless it is manually deleted.","supports":"a lapsed account can stay"},{"id":"h8","url":"https://help.simplybook.me/wiki/How_to_Cancel_SimplyBook.me_subscription","title":"How to Cancel SimplyBook.me subscription","publisher":"vendor","quote":"The account data is retained while the account exists.","supports":"data kept while the account exists"},{"id":"h9","url":"https://help.simplybook.me/wiki/How_to_Cancel_SimplyBook.me_subscription","title":"How to Cancel SimplyBook.me subscription","publisher":"vendor","quote":"It is not possible to downgrade to a free plan.","supports":"no downgrade to Free"},{"id":"h10","url":"https://help.simplybook.me/wiki/How_to_Cancel_SimplyBook.me_subscription","title":"How to Cancel SimplyBook.me subscription","publisher":"vendor","quote":"In the plans options block please click on the Downgrade under the desired plan.","supports":"how to downgrade"},{"id":"h11","url":"https://help.simplybook.me/wiki/How_to_Cancel_SimplyBook.me_subscription","title":"How to Cancel SimplyBook.me subscription","publisher":"vendor","quote":"It is possible to downgrade if the lower plan can fit all the items activated in your account","supports":"downgrade condition"},{"id":"h12","url":"https://help.simplybook.me/wiki/How_to_Cancel_SimplyBook.me_subscription","title":"How to Cancel SimplyBook.me subscription","publisher":"vendor","quote":"Before the account removal you may also consider canceling the subscription to not be charged","supports":"cancel before deleting"},{"id":"h13","url":"https://help.simplybook.me/wiki/How_to_Cancel_SimplyBook.me_subscription","title":"How to Cancel SimplyBook.me subscription","publisher":"vendor","quote":"Go to Account info and click on Delete account.","supports":"where to delete the account"},{"id":"h14","url":"https://help.simplybook.me/wiki/How_to_Cancel_SimplyBook.me_subscription","title":"How to Cancel SimplyBook.me subscription","publisher":"vendor","quote":"We kindly ask you to indicate the reason why you have decided to delete your company.","supports":"deletion asks for a reason"},{"id":"h15","url":"https://help.simplybook.me/wiki/How_to_Cancel_SimplyBook.me_subscription","title":"How to Cancel SimplyBook.me subscription","publisher":"vendor","quote":"Please keep in mind that it can't be restored.","supports":"deletion is permanent"},{"id":"h16","url":"https://help.simplybook.me/wiki/How_to_Cancel_SimplyBook.me_subscription","title":"How to Cancel SimplyBook.me subscription","publisher":"vendor","quote":"If you register a new company in the future, your old company name in url can't be used.","supports":"the booking URL name can't be reused"},{"id":"h17","url":"https://help.simplybook.me/wiki/How_to_Cancel_SimplyBook.me_subscription","title":"How to Cancel SimplyBook.me subscription","publisher":"vendor","quote":"For a certain period, you'll have the option to restore it. If not, it will be permanently removed from our databases.","supports":"a restore window after deletion"},{"id":"r1","url":"https://help.simplybook.me/wiki/My_SimplyBook.me_subscription_and_how_to_renew","title":"My SimplyBook.me subscription and how to renew","publisher":"vendor","quote":"are set as recurring and will automatically renew based on the selected subscription period.","supports":"subscriptions renew automatically"},{"id":"r2","url":"https://help.simplybook.me/wiki/My_SimplyBook.me_subscription_and_how_to_renew","title":"My SimplyBook.me subscription and how to renew","publisher":"vendor","quote":"You can cancel recurring payment at any time in Plans & Prices -> Payments history -> Recurring payment profiles.","supports":"a second place to cancel the recurring payment"},{"id":"t13","url":"https://simplybook.me/en/terms-and-conditions","title":"SimplyBook.me Terms and Conditions","publisher":"vendor","quote":"Following a Subscription Cancellation, Your Account will enter a limited, free-tier state","supports":"the cancelled account's state"},{"id":"t14","url":"https://simplybook.me/en/terms-and-conditions","title":"SimplyBook.me Terms and Conditions","publisher":"vendor","quote":"A Cancelled Account that has had no log-in activity for more than eight (8) consecutive weeks","supports":"the inactivity rule for cancelled accounts"},{"id":"t15","url":"https://simplybook.me/en/terms-and-conditions","title":"SimplyBook.me Terms and Conditions","publisher":"vendor","quote":"and for which no valid paid subscription is present may be suspended or permanently deleted","supports":"inactive cancelled accounts may be deleted"},{"id":"t16","url":"https://simplybook.me/en/terms-and-conditions","title":"SimplyBook.me Terms and Conditions","publisher":"vendor","quote":"Where practicable, We will provide advance notice before permanently deleting a Cancelled Account","supports":"advance notice before deletion"},{"id":"t17","url":"https://simplybook.me/en/terms-and-conditions","title":"SimplyBook.me Terms and Conditions","publisher":"vendor","quote":"To exercise the right of withdrawal, You may use the electronic withdrawal function (the “withdrawal button”)","supports":"how consumers withdraw"},{"id":"t18","url":"https://simplybook.me/en/terms-and-conditions","title":"SimplyBook.me Terms and Conditions","publisher":"vendor","quote":"made available in Your Account","supports":"where the withdrawal button is"},{"id":"t19","url":"https://simplybook.me/en/terms-and-conditions","title":"SimplyBook.me Terms and Conditions","publisher":"vendor","quote":"the same means of payment that You used for the initial transaction","supports":"where withdrawal refunds go"},{"id":"pr8","url":"https://simplybook.me/en/policy","title":"SimplyBook.me Privacy Policy","publisher":"vendor","quote":"If you cancel your subscription, your account remains active and accessible.","supports":"the account stays after cancelling"},{"id":"f4","url":"https://simplybook.me/en/faq","title":"SimplyBook.me FAQ","publisher":"vendor","quote":"sign up for free and you get a 14 day free trial including almost all features and 50 bookings.","supports":"the 14-day free trial"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["SimplyBook.me's help says paid options last until the current period expires after cancelling, while its terms say paid features are suspended immediately; the pages don't reconcile the two","How long a deleted account can be restored isn't stated; the help article says both that it can't be restored and that it can be for a certain period","Which user roles can cancel the subscription or delete the account isn't stated in SimplyBook.me's help","How to export client lists and bookings before cancelling isn't described in SimplyBook.me's cancellation or subscription help","SimplyBook.me's FAQ links to its admin and client apps on the App Store and Google Play but doesn't say whether subscriptions are sold there","Whether SimplyBook.me offers non-profit or charity discounts isn't confirmed: the pricing FAQ raises the question without a visible answer"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Added the documented cancel steps: Plans & Prices, Subscriptions, three-dot menu, Cancel recurring, and the Recurring payment profiles alternative","Corrected timing: the help says no further charges and options last until the period ends, which conflicts with the terms' immediate suspension; both are stated","Added the deletion steps (Account info, Delete account, reason) and that the booking URL name can't be reused","Added the consumer withdrawal button, auto-renewal and the 8-week inactivity rule for cancelled accounts","Removed an unsupported claim about a trial month; downgrades require the lower plan to fit all activated items"]}},"page":"https://stackcut.io/cancel/simplybook","json":"https://stackcut.io/exits/simplybook.json","evidence":{"packet_revision":"81c79132f531577f350d614f3021da35798f820d26fe8a37ac0fc7d773328054","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"simplybook--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"simplybook--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"siriusxm","name":"SiriusXM","category":"music_audio","website":"https://www.siriusxm.com","domains":["siriusxm.com"],"summary":"Cancel a SiriusXM-billed plan in the Online Account Center's Subscriptions tab, by chat, or by calling 866-635-8641, at least 24 hours before renewal; it ends with the billing period, without refunds except early-cancel windows. Apple, Google Play, Roku and T-Mobile billing are cancelled with them.","routes":[{"channel":"direct_web","applies_to":"Subscriptions and trials bought directly from SiriusXM (by phone with an agent, on siriusxm.com or by mail), including in-car and streaming plans","who":"The account holder (sign in)","method":"self_serve","start_url":"https://care.siriusxm.com/account/manage/dashboard","steps":[{"do":"Sign in to the SiriusXM Online Account Center","expect":"Subscriptions"},{"do":"Go to the Subscriptions tab and cancel the subscription (or use Chat with an agent, or call 866-635-8641)","expect":null}],"confirm_by":null,"effective":"At the end of the current billing period; a monthly plan cancelled within 7 days of its start, or a quarterly or annual plan cancelled within 30 days of its start or renewal, ends immediately; a free trial may end immediately","notice":"Cancel at least 24 hours before the renewal date","refund":"No refunds or credits for partial periods, except a pro-rata refund, if requested, inside those 7-day (monthly) and 30-day (quarterly or annual) windows","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7"]},{"channel":"apple_app_store","applies_to":"Subscriptions bought in the SiriusXM app on an iPhone or iPad (billed through Apple)","who":"The Apple Account that pays","method":"platform_settings","start_url":"https://account.apple.com/account/manage/section/subscriptions","steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then tap SiriusXM","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription","expect":null}],"confirm_by":null,"effective":"The subscription stops at the end of the current billing cycle","notice":"Cancel more than 24 hours before the renewal date, or it might renew","refund":null,"fees":null,"source_ids":["s11","s12","s13","s19"]},{"channel":"google_play","applies_to":"Subscriptions bought in the SiriusXM app on an Android device, including Android TV (billed through Google Play)","who":"The Google Account that pays","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to your subscriptions in Google Play, signed in to the Google Account that pays","expect":"Manage"},{"do":"Next to SiriusXM, click Manage, then Cancel subscription","expect":"a confirmation pop-up asking for a reason"},{"do":"Select a reason, then click Continue","expect":null}],"confirm_by":null,"effective":"The subscription stops at the end of the current billing cycle","notice":"Cancel more than 24 hours before the renewal date, or it might renew","refund":null,"fees":null,"source_ids":["s14","s12","s13","s20","s28"]},{"channel":"roku","applies_to":"Subscriptions bought in the SiriusXM app on a Roku device (billed through Roku)","who":"The Roku account that pays","method":"platform_settings","start_url":"https://my.roku.com/subscriptions","steps":[{"do":"On a computer or phone, go to my.roku.com/subscriptions and sign in to your Roku account (you can't cancel inside the SiriusXM app)","expect":"Active subscriptions"},{"do":"Under Active subscriptions, select SiriusXM","expect":"Manage subscription"},{"do":"Select Manage subscription, then Turn off auto-renew","expect":null}],"confirm_by":null,"effective":"You keep access until your current billing cycle ends","notice":null,"refund":"No partial-term refunds","fees":null,"source_ids":["s15","s22","s23","s24","s25","s26","s27"]},{"channel":"carrier_or_isp","applies_to":"SiriusXM billed by T-Mobile to a T-Mobile postpaid wireless account (if SiriusXM bills you directly, use the SiriusXM route instead)","who":"The T-Mobile account holder, signed in with a T-Mobile ID","method":"platform_settings","start_url":"https://www.t-mobile.com","steps":[{"do":"Log in to T-Mobile.com with your T-Mobile ID and, under I want to, choose Manage add-ons","expect":"Manage Add-ons"},{"do":"Select Account and the phone number with the subscription, then Manage Add-ons, and deselect the SiriusXM feature","expect":"Continue"},{"do":"Agree to removing the feature, choose Continue, then on the Review your order page select Agree & Submit","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s17","s21","s18"]}],"pay_less":[{"type":"downgrade","what":"Move from the Streaming Platinum Plan to the lower Streaming Music & Entertainment Plan (for Apple billing, change it in your Apple subscriptions; it takes effect at the end of the billing cycle); with Google Play billing there's no switch: cancel Platinum (you can stream until the billing cycle ends), then buy the lower plan","evidence":"documented","source_ids":["s10","s36"]}],"export":[],"after_cancel":{"access_until":"The end of the current billing period (immediately inside the early-cancel windows or during a free trial)","data_kept":null,"you_lose":["SiriusXM listening in your vehicle and in the app once the subscription ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Uninstalling the app, selling or trading in your vehicle, or not listening does not cancel","Cancelling one subscription does not cancel others on the account","Trial or extended subscriptions included with a vehicle purchase don't auto-renew, so there is nothing to cancel","Chat with an agent and phone (866-635-8641 on the help page; the Customer Agreement lists 1-866-635-2349 for audio plans) are alternatives to the Online Account Center","On a Roku device you can also cancel from the Home screen: highlight SiriusXM, press the Star button, choose Manage subscription, then Turn off auto-renew","T-Mobile billing: in the T-Mobile app go to Account, then Manage Data and Add-ons; if you have trouble, dial 611 from your T-Mobile phone or call 1-800-937-8997","Aviation, Marine, Infotainment and Commercial Fleet plans end on the date SiriusXM receives your request, with a pro-rata refund of prepaid amounts less fees, unless the plan's offer details say otherwise (Aviation/Marine: 1-800-985-9200)","SiriusXM Podcasts+ is a separate subscription: if Supporting Cast powers it, cancel at siriusxm.supportingcast.fm/account"]},"sources":[{"id":"s1","url":"https://www.siriusxm.com/help/manage-or-cancel-service","title":"How do I manage or cancel my service? (SiriusXM Help)","publisher":"vendor","quote":"To cancel your subscription you can either: Go to the Subscriptions tab in the Online Account Center Chat with an agent now Call 866-635-8641","supports":"the three ways to cancel a direct subscription"},{"id":"s2","url":"https://www.siriusxm.com/customer-agreement","title":"SiriusXM Customer Agreement (3a. Your Right to Cancel)","publisher":"vendor","quote":"You must cancel at least 24 hours before your upcoming renewal date to avoid being automatically renewed and charged for a new Subscription Period.","supports":"the notice before renewal"},{"id":"s3","url":"https://www.siriusxm.com/customer-agreement","title":"SiriusXM Customer Agreement (3b. Audio Subscriptions)","publisher":"vendor","quote":"Your cancellation will become effective at the end of your current Subscription Period (i.e., billing cycle), and no refunds or credits will be given for any partial period","supports":"when it takes effect; no partial refunds"},{"id":"s4","url":"https://www.siriusxm.com/customer-agreement","title":"SiriusXM Customer Agreement (3b. Monthly Billed Audio Plans)","publisher":"vendor","quote":"within seven (7) days of the start date of your Subscription, your Subscription will terminate immediately and any fees paid are eligible for a pro-rata refund, if requested.","supports":"the 7-day window for monthly plans"},{"id":"s5","url":"https://www.siriusxm.com/customer-agreement","title":"SiriusXM Customer Agreement (3b. Non-Monthly Billed Audio Plans)","publisher":"vendor","quote":"If you cancel a non-monthly billed Subscription within thirty (30) days of the start of your Subscription or each subsequent renewal charge, your Subscription will terminate immediately","supports":"the 30-day window for quarterly and annual plans"},{"id":"s6","url":"https://www.siriusxm.com/customer-agreement","title":"SiriusXM Customer Agreement (3b. Non-Monthly Billed Audio Plans)","publisher":"vendor","quote":"fees paid for that Subscription Period are eligible for a pro-rata refund, if requested.","supports":"the refund inside the 30-day window"},{"id":"s7","url":"https://www.siriusxm.com/customer-agreement","title":"SiriusXM Customer Agreement (3a. Your Right to Cancel)","publisher":"vendor","quote":"Cancellations within a free trial period may become effective immediately.","supports":"free trial cancellations"},{"id":"s8","url":"https://www.siriusxm.com/customer-agreement","title":"SiriusXM Customer Agreement (4. How to Cancel)","publisher":"vendor","quote":"Uninstalling our app, selling or trading in your vehicle, or not using the Service (or any part thereof) does not cancel your Subscription.","supports":"what does not cancel"},{"id":"s9","url":"https://www.siriusxm.com/customer-agreement","title":"SiriusXM Customer Agreement (2c. Trial Subscriptions included with a vehicle purchase)","publisher":"vendor","quote":"Subscriptions that are included with the purchase or lease of a vehicle do not automatically renew.","supports":"vehicle-included subscriptions"},{"id":"s10","url":"https://www.siriusxm.com/help/manage-or-cancel-service","title":"How do I manage or cancel my service? (SiriusXM Help)","publisher":"vendor","quote":"To change your plan from the Streaming Platinum Plan to the Streaming Music & Entertainment Plan, open the Settings app on your iOS device","supports":"the cheaper plan"},{"id":"s11","url":"https://www.siriusxm.com/help/manage-or-cancel-service","title":"How do I manage or cancel my service? (SiriusXM Help)","publisher":"vendor","quote":"If you purchased through the SiriusXM app on your iOS device, then your subscription is billed through Apple.","supports":"the Apple route"},{"id":"s12","url":"https://www.siriusxm.com/help/manage-or-cancel-service","title":"How do I manage or cancel my service? (SiriusXM Help)","publisher":"vendor","quote":"Once cancelled, your subscription will stop at the end of the current billing cycle.","supports":"when app store subscriptions end"},{"id":"s13","url":"https://www.siriusxm.com/help/manage-or-cancel-service","title":"How do I manage or cancel my service? (SiriusXM Help)","publisher":"vendor","quote":"If you don't cancel more than 24 hours before your renewal date, your subscription might renew.","supports":"the app store notice"},{"id":"s14","url":"https://www.siriusxm.com/help/manage-or-cancel-service","title":"How do I manage or cancel my service? (SiriusXM Help)","publisher":"vendor","quote":"Subscriptions purchased through the SiriusXM app on your Android device, including Android TV, are billed through Google Play.","supports":"the Google Play route"},{"id":"s15","url":"https://www.siriusxm.com/help/manage-or-cancel-service","title":"How do I manage or cancel my service? (SiriusXM Help)","publisher":"vendor","quote":"To cancel a subscription purchased on Roku, you must go to my.roku.com on your computer or mobile device (you cannot cancel within the SiriusXM app itself).","supports":"the Roku route"},{"id":"s17","url":"https://www.siriusxm.com/help/manage-or-cancel-service","title":"How do I manage or cancel my service? (SiriusXM Help)","publisher":"vendor","quote":"If you are a T-Mobile postpaid wireless customer and are billed by T-Mobile for your SiriusXM subscription you must cancel your service directly with T-Mobile","supports":"the T-Mobile route"},{"id":"s18","url":"https://www.siriusxm.com/help/manage-or-cancel-service","title":"How do I manage or cancel my service? (SiriusXM Help)","publisher":"vendor","quote":"Select Manage Add-ons and deselect the SiriusXM feature. iv. Agree to removing the feature and choose Continue. v. On the Review your order page, select Agree & Submit.","supports":"the T-Mobile steps"},{"id":"s19","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"s20","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"the Google Play steps"},{"id":"s21","url":"https://www.siriusxm.com/help/manage-or-cancel-service","title":"How do I manage or cancel my service? (SiriusXM Help)","publisher":"vendor","quote":"Log in to T-Mobile or the T-Mobile app using your T-Mobile ID. Go to the Manage Add-ons page: T-Mobile.com: i. Under the I want to box, choose Manage add-ons","supports":"the first T-Mobile steps"},{"id":"s22","url":"https://support.roku.com/article/208756478","title":"Manage or cancel subscriptions on Roku","publisher":"platform","quote":"Go to my.roku.com/subscriptions","supports":"where the Roku flow starts"},{"id":"s23","url":"https://support.roku.com/article/208756478","title":"Manage or cancel subscriptions on Roku","publisher":"platform","quote":"Under Active subscriptions, select the subscription you want to cancel","supports":"choosing SiriusXM on Roku"},{"id":"s24","url":"https://support.roku.com/article/208756478","title":"Manage or cancel subscriptions on Roku","publisher":"platform","quote":"Select Manage subscription and then select Turn off auto-renew to cancel your subscription.","supports":"the Roku cancel buttons"},{"id":"s25","url":"https://support.roku.com/article/208756478","title":"Manage or cancel subscriptions on Roku","publisher":"platform","quote":"When you cancel your subscription, you'll still have access until your current billing cycle ends.","supports":"when Roku access ends"},{"id":"s26","url":"https://support.roku.com/article/208756478","title":"Manage or cancel subscriptions on Roku","publisher":"platform","quote":"No partial-term refunds are provided.","supports":"Roku refunds"},{"id":"s27","url":"https://support.roku.com/article/208756478","title":"Manage or cancel subscriptions on Roku","publisher":"platform","quote":"Press the Star button on your remote","supports":"cancelling on the Roku device"},{"id":"s28","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"Within the confirmation pop-up, select a reason. Click Continue.","supports":"the reason pop-up before the final step"},{"id":"s29","url":"https://www.siriusxm.com/help/manage-or-cancel-service","title":"How do I manage or cancel my service? (SiriusXM Help)","publisher":"vendor","quote":"If you're having trouble, T-Mobile customers can dial 611 from your handset or call 1-800-937-8997 for further assistance.","supports":"T-Mobile help line"},{"id":"s30","url":"https://www.siriusxm.com/help/manage-or-cancel-service","title":"How do I manage or cancel my service? (SiriusXM Help)","publisher":"vendor","quote":"Select Account, Manage Data and Add-ons","supports":"the T-Mobile app path"},{"id":"s31","url":"https://www.siriusxm.com/customer-agreement","title":"SiriusXM Customer Agreement (3c. Aviation, Marine, Infotainment & Commercial Fleet)","publisher":"vendor","quote":"Unless otherwise stated in the offer details for your plan, cancellation or changes for these Plans will be effective on the date we receive your request","supports":"when Aviation, Marine, Infotainment and Commercial Fleet plans end"},{"id":"s32","url":"https://www.siriusxm.com/customer-agreement","title":"SiriusXM Customer Agreement (3c. Aviation, Marine, Infotainment & Commercial Fleet)","publisher":"vendor","quote":"We will refund amounts paid in advance, on a pro-rata basis, less any applicable fees.","supports":"their pro-rata refund"},{"id":"s33","url":"https://www.siriusxm.com/customer-agreement","title":"SiriusXM Customer Agreement (4. How to Cancel)","publisher":"vendor","quote":"Aviation/Marine: 1-800-985-9200","supports":"the Aviation/Marine phone line"},{"id":"s34","url":"https://www.siriusxm.com/customer-agreement","title":"SiriusXM Customer Agreement (4. How to Cancel)","publisher":"vendor","quote":"Podcast+ Subscriptions powered by Supporting Cast can be cancelled via your Podcast+ online account at siriusxm.supportingcast.fm/account.","supports":"cancelling Podcasts+"},{"id":"s35","url":"https://www.siriusxm.com/customer-agreement","title":"SiriusXM Customer Agreement (4. How to Cancel)","publisher":"vendor","quote":"Audio/Infotainment: 1-866-635-2349","supports":"the agreement's phone number for audio plans"},{"id":"s36","url":"https://www.siriusxm.com/help/manage-or-cancel-service","title":"How do I manage or cancel my service? (SiriusXM Help)","publisher":"vendor","quote":"you must cancel your Streaming Platinum plan (although you may continue to stream until your subscription expires at the end of your billing cycle)","supports":"downgrading when Google Play bills you"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["The Customer Agreement lists a different phone number for audio cancellations (1-866-635-2349) than the help page (866-635-8641)","Whether the online, chat or phone flows show retention offers before cancelling is not documented","Plan prices, student and military discounts were not researched"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Roku route: steps now follow Roku's help (Manage subscription, Turn off auto-renew), with effective and refund (s22-s27)","Removed s16, SiriusXM's older Roku wording","Google Play route: added the reason pop-up and Continue step (s28)","Downgrade on Google Play: cancel Platinum, then buy the lower plan (s36)","Tips: agreement phone number (s35), Roku device, T-Mobile app and help line (s29, s30), Aviation/Marine/Infotainment plans (s31-s33), Podcasts+ (s34)"]}},"page":"https://stackcut.io/cancel/siriusxm","json":"https://stackcut.io/exits/siriusxm.json","evidence":{"packet_revision":"8bf750310d59fce1c785ff77e86e97699566e667b8e40c26a22a27f13930fce9","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"siriusxm--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"siriusxm--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"siriusxm--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"siriusxm--roku--r4","channel":"roku","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"siriusxm--carrier-or-isp--r5","channel":"carrier_or_isp","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"siteground","name":"SiteGround","category":"developer_tools","website":"https://www.siteground.com","domains":["siteground.com"],"summary":"In the Client Area, open Services, Hosting, Settings and the three-dot menu: Renewal Settings turns auto-renewal off, Cancel ends the plan now or at expiry. Money back within 30 days (shared) or 14 (cloud). Gotcha: domains aren't cancelled with hosting, and a promotional domain's fee may be charged on cancelling.","routes":[{"channel":"direct_web","label":"Turn off auto-renewal","applies_to":"Shared and cloud hosting plans billed by SiteGround","who":"The account holder, in the SiteGround Client Area","method":"self_serve","start_url":"https://my.siteground.com","steps":[{"do":"In the Client Area, go to Services, then Hosting, and click Settings next to the plan","expect":null},{"do":"Click the kebab (three-dot) menu and choose Renewal Settings","expect":"the Autorenewal Off/On toggle"},{"do":"Switch the Autorenewal toggle off","expect":null}],"confirm_by":null,"effective":"The plan isn't renewed. After it expires, the expired account is kept for up to 30 days (Shared) or 7-14 days (Cloud), when you can still renew it in the Client Area; then it is terminated, with a backup kept for up to 60 days","notice":"Plans with a 12-month or longer renewal period auto-renew 15 days before they expire; monthly plans 5 days before. SiteGround sends early reminders about the upcoming renewal","refund":"For a renewal already paid, cancel within 30 days of the payment: a full refund if the renewal term hasn't started, or the renewal fee minus the first month's fee if it has","fees":null,"source_ids":["s1","s2","s3","s4","s15","s16","s17","s30","s31","s32","s33"]},{"channel":"direct_web","label":"Cancel now or at expiry","applies_to":"Shared and cloud hosting plans, including new orders inside the money-back period","who":"The account holder, in the SiteGround Client Area","method":"self_serve","start_url":"https://my.siteground.com","steps":[{"do":"In the Client Area, go to Services, then Hosting, and click Settings next to the plan","expect":null},{"do":"Click the kebab (three-dot) menu on the right and choose Cancel","expect":null},{"do":"Choose the cancellation date: now, or upon expiration","expect":null},{"do":"Click Continue and complete the remaining steps","expect":null}],"confirm_by":null,"effective":"Cancel now: the account is suspended as soon as the request is confirmed and its websites and data are removed. Upon expiration: the account is suspended 24 hours after its expiration date. Either way, a copy is kept up to 60 days (Shared) or 7-14 days (Cloud), then deleted","notice":null,"refund":"New hosting orders: 30-day money-back guarantee on shared plans, 14 days on cloud, from activation. Renewals: cancel within 30 days of the payment for a full refund if the term hasn't started, or the fee minus the first month if it has. Domain fees aren't refundable and may be charged on cancelling even if a promotion waived them; paid support and third-party services aren't covered","fees":"Domain name fees waived by a promotion may become due when you cancel","source_ids":["s5","s6","s7","s8","s9","s10","s11","s12","s13","s14","s15","s16","s30"]},{"channel":"direct_web","label":"Domains","applies_to":"Domain names registered through SiteGround, including a domain bought with a hosting plan","who":"The account holder, in the SiteGround Client Area","method":"self_serve","start_url":"https://my.siteground.com","steps":[{"do":"In the Client Area, go to Services, then Domains, and click Settings next to the domain","expect":"Manage My Domain"},{"do":"In Manage My Domain, click the kebab menu and choose Renewal Settings","expect":null},{"do":"Switch the Autorenewal toggle off and click Confirm","expect":null}],"confirm_by":null,"effective":"A domain can't be cancelled directly: it stays active until its expiration date, then expires","notice":null,"refund":"Domain name fees are not refundable","fees":null,"source_ids":["s18","s19","s9","s20"]}],"pay_less":[{"type":"downgrade","what":"Downgrade to a cheaper plan: in Services, Hosting, click Settings, open the kebab menu and choose Downgrade. The unused prepaid amount is converted into time on the new plan","evidence":"documented","source_ids":["s21","s22","s34"]}],"export":[{"data":"Full website backups (website files, databases and email)","how":"In Site Tools, open Security, then Backups. With the Premium Backups service, open a backup's Actions menu and choose Download","format":"A single .tar.gz archive","limits":"Downloading backups needs the Premium Backups service. The download link stays available for 24 hours in the Download History tab. SiteGround recommends backing up every site before you cancel, because the websites are deleted","source_ids":["s23","s24","s25","s26","s27","s35"]}],"after_cancel":{"access_until":"Immediately with Cancel now; 24 hours after the expiration date when you cancel upon expiration. A plan left to lapse can still be renewed for up to 30 days (Shared) or 7-14 days (Cloud)","data_kept":"After a cancellation, a copy of the account is kept for up to 60 days on Shared plans and 7-14 days on Cloud, then terminated with its backup. After a lapse, a Shared plan's backup is kept up to 60 days and can be restored for a renewal and restoration fee; Cloud files may be kept up to 60 days","you_lose":["All websites on the plan","All additional services on the plan, except domain names and domain-related services"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancellation requests must be made in the Client Area","Cancelling hosting doesn't cancel the domain: turn off the domain's auto-renewal separately, or keep the domain by turning off only the hosting's auto-renewal","All services renew automatically by default","Domain renewal fees are usually separate from the hosting renewal and show under Client Area, Billing, Renewals"]},"sources":[{"id":"s1","url":"https://www.siteground.com/kb/how_to_stop_the_automatic_billing_for_my_plan","title":"How to stop the automatic billing for my hosting plan?","publisher":"vendor","quote":"Stopping the automatic billing means that we won't be able to bill you for your plan and it won't be renewed.","supports":"what turning off auto-renewal does"},{"id":"s2","url":"https://www.siteground.com/kb/how_to_stop_the_automatic_billing_for_my_plan","title":"How to stop the automatic billing for my hosting plan?","publisher":"vendor","quote":"The plans with 12+ months hosting renewal period are auto-renewed 15 days prior to their expiration.","supports":"renewal timing for yearly plans; the steps (Services, Hosting, Settings, kebab menu, Renewal Settings, Autorenewal toggle)"},{"id":"s3","url":"https://www.siteground.com/kb/will-billed-renewal","title":"When will I be billed for renewal?","publisher":"vendor","quote":"Monthly renewal plans are auto-renewed 5 days prior to their expiration date.","supports":"renewal timing for monthly plans"},{"id":"s4","url":"https://www.siteground.com/kb/if_i_do_no_renew_my_account_will_my_website_be_terminated_al","title":"Will I lose my files if I don't renew my hosting?","publisher":"vendor","quote":"If you do not renew your hosting, the expired account will be kept for a maximum of 30 calendar days for Shared plans and between 7-14 days for Cloud ones.","supports":"the renewal grace period"},{"id":"s5","url":"https://www.siteground.com/kb/how-do-i-cancel-my-hosting","title":"How do I cancel my hosting?","publisher":"vendor","quote":"If you choose to cancel your account immediately, note that the websites for the account and all data for them are immediately removed","supports":"cancelling now removes the websites and data; the steps (Settings, kebab menu, Cancel, cancellation date, Continue)"},{"id":"s6","url":"https://www.siteground.com/kb/terminate-hosting-after-cancellation","title":"Will you terminate my hosting account immediately after I cancel it?","publisher":"vendor","quote":"If you choose the cancel now option, the account will be suspended immediately after receiving the confirmation to your cancellation request.","supports":"when Cancel now takes effect"},{"id":"s7","url":"https://www.siteground.com/kb/terminate-hosting-after-cancellation","title":"Will you terminate my hosting account immediately after I cancel it?","publisher":"vendor","quote":"If you request cancellation upon expiration, your hosting account will be suspended 24 hours after its expiration date.","supports":"when cancellation upon expiration takes effect"},{"id":"s8","url":"https://www.siteground.com/kb/terminate-hosting-after-cancellation","title":"Will you terminate my hosting account immediately after I cancel it?","publisher":"vendor","quote":"A copy of the account will be kept for a maximum of 60 calendar days for Shared plans and between 7-14 days for Cloud ones.","supports":"how long a copy is kept"},{"id":"s9","url":"https://www.siteground.com/kb/do_i_get_a_refund","title":"What is your refund policy?","publisher":"vendor","quote":"Domain name fees are not refundable and may be due upon cancellation even if waived initially as part of a special promotion.","supports":"domain fees and promotional domains"},{"id":"s10","url":"https://www.siteground.com/kb/do_i_get_a_refund","title":"What is your refund policy?","publisher":"vendor","quote":"We do have a 30-day money back guarantee for all of our shared hosting plans and 14 days money back guarantee for cloud hosting plans.","supports":"the money-back windows"},{"id":"s11","url":"https://www.siteground.com/kb/do_i_get_a_refund","title":"What is your refund policy?","publisher":"vendor","quote":"Service termination requests must be posted through your Client Area.","supports":"where to cancel"},{"id":"s12","url":"https://www.siteground.com/kb/do_i_get_a_refund","title":"What is your refund policy?","publisher":"vendor","quote":"Initial orders for hosting services are covered within thirty days for Shared Hosting Accounts and Services and within fourteen days for Cloud Hosting Accounts","supports":"money back covers initial orders, counted from activation"},{"id":"s13","url":"https://www.siteground.com/kb/do_i_get_a_refund","title":"What is your refund policy?","publisher":"vendor","quote":"Paid Support or Third Party Services are not covered by the money back guarantee.","supports":"exclusions"},{"id":"s14","url":"https://www.siteground.com/kb/canceling-hosting-plan-will-related-extra-services-canceled","title":"When canceling a hosting plan, will related extra services be canceled too?","publisher":"vendor","quote":"When you cancel your plan, all websites will be deleted and all additional services will be canceled, except for the domain names and domain related services with this plan.","supports":"what cancelling ends, and that domains continue"},{"id":"s15","url":"https://www.siteground.com/kb/do_i_get_a_refund","title":"What is your refund policy?","publisher":"vendor","quote":"We can issue a full refund for renewals of refundable services if cancellation is requested within 30 days from the date we receive the renewal payment","supports":"full refund of a renewal before its term starts"},{"id":"s16","url":"https://www.siteground.com/kb/do_i_get_a_refund","title":"What is your refund policy?","publisher":"vendor","quote":"In such case we will refund the renewal fees less the fees due for the first month of the renewal term.","supports":"partial refund once the renewal term has started"},{"id":"s17","url":"https://www.siteground.com/kb/if_i_do_no_renew_my_account_will_my_website_be_terminated_al","title":"Will I lose my files if I don't renew my hosting?","publisher":"vendor","quote":"After the grace renewal period passes, the account will be terminated but a backup copy of it will be kept for up to 60 days on Shared plans","supports":"the backup kept after a lapse (restorable for a fee)"},{"id":"s18","url":"https://www.siteground.com/kb/how-to-cancel-my-domain","title":"How to Cancel my Domain?","publisher":"vendor","quote":"stop the automatic renewal of the domain name, and it will remain active until its expiration date.","supports":"domains can't be cancelled, only left to expire"},{"id":"s19","url":"https://www.siteground.com/kb/domain-auto-renewal","title":"How to switch on/off domain auto renewals?","publisher":"vendor","quote":"Autorenewal Off/On toggle button to enable/disable the auto-renewal","supports":"the domain steps (Services, Domains, Settings, Manage My Domain, Renewal Settings, Confirm)"},{"id":"s20","url":"https://www.siteground.com/kb/_now_i_just_want_to_renew_domain_name_and_cancel_my_plan","title":"Can I renew my domain name with you only and let the hosting plan expire?","publisher":"vendor","quote":"To keep a domain without the hosting, you can disable the auto-renewal only for the hosting plan","supports":"keeping the domain while the hosting lapses"},{"id":"s21","url":"https://www.siteground.com/kb/downgrade-hosting-plan","title":"How to Downgrade My Hosting Plan?","publisher":"vendor","quote":"Select the Downgrade option from there.","supports":"the downgrade option in the plan's kebab menu"},{"id":"s22","url":"https://www.siteground.com/kb/lose-prepaid-amount-change-plan","title":"Do I lose my prepaid amount when I change my plan?","publisher":"vendor","quote":"We will calculate the remaining amount of your current plan and add it to your new plan, if applicable.","supports":"the prepaid amount carries over"},{"id":"s23","url":"https://www.siteground.com/kb/backup-service","title":"How to use the Backup service in Site Tools?","publisher":"vendor","quote":"To access the Backups tool, go to your website's Site Tools > Security > Backups","supports":"where backups are"},{"id":"s24","url":"https://www.siteground.com/kb/backup-service","title":"How to use the Backup service in Site Tools?","publisher":"vendor","quote":"For sites with the Premium Backups service, all backups can be downloaded as files.","supports":"downloads need Premium Backups (Actions menu, Download)"},{"id":"s25","url":"https://www.siteground.com/kb/backup-service","title":"How to use the Backup service in Site Tools?","publisher":"vendor","quote":"The backup system generates a single .tar.gz archive.","supports":"the format"},{"id":"s26","url":"https://www.siteground.com/kb/backup-service","title":"How to use the Backup service in Site Tools?","publisher":"vendor","quote":"Once generated, your download link will be available for 24 hours in the Download History tab.","supports":"the download window"},{"id":"s27","url":"https://www.siteground.com/kb/website-get-deleted-cancel-hosting-plan","title":"Does my website get deleted when I cancel my hosting plan?","publisher":"vendor","quote":"Your website gets deleted when you cancel your hosting plan.","supports":"back up before cancelling"},{"id":"s28","url":"https://www.siteground.com/kb/additional-services-renew-automatically","title":"Do additional services renew automatically?","publisher":"vendor","quote":"All services are set to renew automatically by default for your convenience.","supports":"everything auto-renews by default"},{"id":"s29","url":"https://www.siteground.com/kb/does_renewal_of_my_hosting_include_domain_renewal","title":"Does the renewal of my web hosting plan include a renewal of my primary domain name?","publisher":"vendor","quote":"Domain names renewal fees are normally NOT included in the hosting renewal fees.","supports":"domains renew separately"},{"id":"s30","url":"https://www.siteground.com/kb/do_i_get_a_refund","title":"What is your refund policy?","publisher":"vendor","quote":"partial refund for renewals of refundable services if cancellation is requested within 30 days from the date we receive the renewal payment and the renewal term has started","supports":"the partial renewal refund also needs the 30-day window"},{"id":"s31","url":"https://www.siteground.com/kb/if_i_do_no_renew_my_account_will_my_website_be_terminated_al","title":"Will I lose my files if I don't renew my hosting?","publisher":"vendor","quote":"After Cloud plan is terminated, we may keep the files for up to 60 days.","supports":"Cloud files after a lapse"},{"id":"s32","url":"https://www.siteground.com/kb/if_i_do_no_renew_my_account_will_my_website_be_terminated_al","title":"Will I lose my files if I don't renew my hosting?","publisher":"vendor","quote":"During this period you will be able to list and renew the expired hosting account from your Client Area.","supports":"renewing during the grace period"},{"id":"s33","url":"https://www.siteground.com/kb/how_to_stop_the_automatic_billing_for_my_plan","title":"How to stop the automatic billing for my hosting plan?","publisher":"vendor","quote":"send early reminders about the upcoming renewal","supports":"renewal reminders"},{"id":"s34","url":"https://www.siteground.com/kb/lose-prepaid-amount-change-plan","title":"Do I lose my prepaid amount when I change my plan?","publisher":"vendor","quote":"we will determine how many days of your new plan are covered by the remaining amount","supports":"prepaid amount becomes time on the new plan"},{"id":"s35","url":"https://www.siteground.com/kb/backup-service","title":"How to use the Backup service in Site Tools?","publisher":"vendor","quote":"This is done from the backup's Actions menu > Download.","supports":"the download step"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["No confirmation email or on-screen confirmation is documented for cancelling or turning off auto-renewal","Whether the Cancel flow asks for a reason or shows an offer before the final step isn't documented"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Renewal refunds: both the full and the partial refund need the request within 30 days of the renewal payment (the packet implied the partial refund had no deadline)","Auto-renewal off: removed a 24-hour suspension the help gives only for 'cancel upon expiration'; a lapsed plan can be renewed for 30 days (Shared) or 7-14 days (Cloud)","Notice: SiteGround sends early renewal reminders","After a lapse, Cloud files may be kept up to 60 days","Export: backups include email; download is from the backup's Actions menu"]}},"page":"https://stackcut.io/cancel/siteground","json":"https://stackcut.io/exits/siteground.json","evidence":{"packet_revision":"1b0c788ad829dfc42c0ea730a726d8ab4109a3aa84f2370d14a8434e0df99807","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"siteground--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"siteground--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"siteground--direct-web--r3","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"sketch","name":"Sketch","category":"design_creative","website":"https://www.sketch.com","domains":["sketch.com"],"summary":"An Admin cancels in the web app: Switch Workspace, Settings, Billing, Cancel Subscription. Access lasts to the end of the billing period; documents turn read-only and are deleted 90 days later. App Store subscriptions cancel in the App Store. Enterprise is a yearly commitment.","routes":[{"channel":"direct_web","label":"Subscriptions billed by Sketch","applies_to":"Subscriptions billed by Sketch and managed in the web app, including trials where billing details were added at sign up","who":"A Workspace Admin","method":"self_serve","start_url":"https://www.sketch.com/support/subscriptions/manage/cancel-trial-or-subscription/","steps":[{"do":"Go to Sketch, log in as an Admin and click the Switch Workspace icon in the top left corner of the sidebar","expect":null},{"do":"Make sure your Workspace name is showing","expect":null},{"do":"Click the Settings icon at the top of the left sidebar, then click Billing","expect":null},{"do":"If you added billing details at sign up, click Cancel Subscription, then confirm your choice in the window that appears","expect":"A confirmation window that gives the exact end date"},{"do":"If you did not add billing details at sign up, let the trial end on its end date or delete the Workspace","expect":null}],"confirm_by":"The confirmation prompt, which gives the exact end date","effective":"Access continues until the end of your billing period","notice":"None; the Terms let you cancel at any time in the billing settings. Price changes are emailed in advance and take effect at the next renewal","refund":"Annual billing: a full refund within 30 days of the initial purchase, requested through Sketch with the Workspace Owner email, the invoice number and the last four card digits. Monthly billing: no refund, but cancelling stops future billing. Renewals and extra seats are not refundable","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s25","s26","s27","s28","s29","s30","s37","s40","s43","s52"]},{"channel":"apple_app_store","label":"Subscriptions bought through the App Store","applies_to":"Sketch subscriptions bought through the Apple App Store","who":"The person signed in to the Apple Account that bought the subscription","method":"platform_settings","start_url":"https://www.sketch.com/support/subscriptions/app-store/","steps":[{"do":"Open the App Store, click your name on the bottom left (or Sign In), then click Account Settings","expect":null},{"do":"Scroll to Subscriptions, then click Manage","expect":null},{"do":"Next to the Sketch subscription, click Edit","expect":null},{"do":"Click Cancel Subscription","expect":null}],"confirm_by":"If the Cancel button is gone and an expiration message appears in red text, the subscription is already canceled (Apple's wording, on a Mac)","effective":null,"notice":null,"refund":"Sketch says to contact Apple Support directly for a refund","fees":null,"source_ids":["s14","s15","s16","s17","s18","s19","s21","s22","s23","s24"]},{"channel":"sales_contract","label":"Enterprise plan","applies_to":"Enterprise plans, which are a yearly commitment billed on an annual invoice","who":"The customer organization; the Terms don't name a role","method":"contact_sales","start_url":null,"steps":[{"do":"Before the yearly term renews, send Sketch notice that you are ending the agreement, or cancel the subscription in the web app's billing settings","expect":null},{"do":"Plan to pay for the rest of the committed year; Sketch invoices every Editor seat in the contract, even unassigned ones","expect":null}],"confirm_by":null,"effective":"When Sketch receives your notice of termination, when you cancel in the web app, or on a later date you specify","notice":"No notice period is stated; the Terms say subscriptions renew automatically until you cancel","refund":null,"fees":"Termination doesn't affect existing payment obligations","source_ids":["s44","s45","s40","s41","s42"]}],"pay_less":[{"type":"annual_billing","what":"Yearly billing, which Sketch recommends because it saves money over a 12-month period","evidence":"documented","seen":null,"source_ids":["s31"]},{"type":"seat_reduction","what":"Sketch charges for every Editor role in a Workspace, but Viewers are free, so make people who only view into Viewers","evidence":"documented","seen":null,"source_ids":["s46","s47"]},{"type":"student_or_nonprofit","what":"Sketch is free for education: students and teachers get a free Workspace with one Editor seat; qualifying nonprofits get 50% off a yearly Standard subscription or a Mac-only license","evidence":"documented","seen":null,"source_ids":["s33","s34","s35"]},{"type":"downgrade","what":"A Mac-only license is a one-time purchase per seat that includes one year of updates; you can keep using the last version you downloaded without renewing, but lose collaboration and the web app","evidence":"documented","seen":null,"source_ids":["s36","s48","s50"]}],"export":[{"data":"Documents in the Workspace","how":"Download them from the Workspace. After cancelling, the Workspace is read-only but documents can still be downloaded for up to 90 days","format":null,"limits":"After cancelling, editors can no longer open, edit or upload documents","source_ids":["s9","s10"]},{"data":"All documents for an App Store subscription","how":"Download all documents to your device before cancelling; Sketch strongly suggests it","format":null,"limits":"The Workspace and all stored documents are permanently deleted 90 days after the cancellation date","source_ids":["s19","s20"]}],"after_cancel":{"access_until":"The end of your billing period","data_kept":"The Workspace and all documents are permanently deleted 90 days after cancellation or expiration; contact support to reactivate within those 90 days, unless you deleted the Workspace yourself","you_lose":["Editing: documents become read-only, and Editors can't open, edit or upload them","Adding or editing members during the 90-day period","The Workspace and its documents once the 90 days end"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Only an Admin can cancel in the web app; if you've lost Admin access, contact Sketch support","Subscriptions bought through the App Store are cancelled in the App Store, not in the web app, and refunds go through Apple","Deleting the Workspace yourself means the documents cannot be restored","Cancelling during the free trial means you won't be charged","Renewing a Mac-only license buys another year of updates; without renewing, the last version you downloaded keeps working","If a Sketch partner pays for your Workspace, billing runs through that partner; Sketch doesn't publish how those customers cancel"]},"sources":[{"id":"s1","url":"https://www.sketch.com/support/subscriptions/manage/cancel-trial-or-subscription/","title":"How can I cancel my trial or subscription?","publisher":"vendor","quote":"As an Admin, you can cancel your subscription at any time from the web app.","supports":"who can cancel"},{"id":"s2","url":"https://www.sketch.com/support/subscriptions/manage/cancel-trial-or-subscription/","title":"How can I cancel my trial or subscription?","publisher":"vendor","quote":"Go to Sketch, log in as an Admin and click on the Switch Workspace icon in the top left corner of the sidebar.","supports":"the first steps"},{"id":"s3","url":"https://www.sketch.com/support/subscriptions/manage/cancel-trial-or-subscription/","title":"How can I cancel my trial or subscription?","publisher":"vendor","quote":"Click on the Settings icon at the top of the left sidebar, then click on Billing.","supports":"opening Billing"},{"id":"s4","url":"https://www.sketch.com/support/subscriptions/manage/cancel-trial-or-subscription/","title":"How can I cancel my trial or subscription?","publisher":"vendor","quote":"If you added your billing details at sign up, click Cancel Subscription","supports":"the cancel button"},{"id":"s5","url":"https://www.sketch.com/support/subscriptions/manage/cancel-trial-or-subscription/","title":"How can I cancel my trial or subscription?","publisher":"vendor","quote":"confirm your choice in the window that will appear on your screen.","supports":"the confirm step"},{"id":"s6","url":"https://www.sketch.com/support/subscriptions/manage/cancel-trial-or-subscription/","title":"How can I cancel my trial or subscription?","publisher":"vendor","quote":"you can either let the trial period automatically cancel on the end date or delete the Workspace.","supports":"trials without billing details"},{"id":"s7","url":"https://www.sketch.com/support/subscriptions/manage/cancel-trial-or-subscription/","title":"How can I cancel my trial or subscription?","publisher":"vendor","quote":"The confirmation prompt will provide the exact end date.","supports":"the confirmation prompt"},{"id":"s8","url":"https://www.sketch.com/support/subscriptions/manage/cancel-trial-or-subscription/","title":"How can I cancel my trial or subscription?","publisher":"vendor","quote":"When you cancel your subscription, you'll continue to have access to Sketch until the end of your billing period.","supports":"when access ends"},{"id":"s9","url":"https://www.sketch.com/support/subscriptions/manage/cancel-trial-or-subscription/","title":"How can I cancel my trial or subscription?","publisher":"vendor","quote":"After cancellation, your documents will be in read-only mode, and you'll still be able to download them for up to 90 days.","supports":"read-only period and downloads"},{"id":"s10","url":"https://www.sketch.com/support/subscriptions/manage/cancel-trial-or-subscription/","title":"How can I cancel my trial or subscription?","publisher":"vendor","quote":"Editors within your Workspace will no longer be able to open, edit, or upload documents.","supports":"what is lost after cancelling"},{"id":"s11","url":"https://www.sketch.com/support/subscriptions/manage/cancel-trial-or-subscription/","title":"How can I cancel my trial or subscription?","publisher":"vendor","quote":"We'll permanently delete your Workspace and all documents 90 days after the cancellation or expiration","supports":"when data is deleted"},{"id":"s12","url":"https://www.sketch.com/support/subscriptions/manage/cancel-trial-or-subscription/","title":"How can I cancel my trial or subscription?","publisher":"vendor","quote":"You can reactivate a cancelled or expired subscription within 90 days from the cancellation or expiration date,","supports":"reactivation window"},{"id":"s13","url":"https://www.sketch.com/support/subscriptions/manage/cancel-trial-or-subscription/","title":"How can I cancel my trial or subscription?","publisher":"vendor","quote":"If you delete your Workspace manually in the meantime, the documents cannot be restored.","supports":"deleting the Workspace yourself"},{"id":"s14","url":"https://www.sketch.com/support/subscriptions/app-store/","title":"App Store subscription","publisher":"vendor","quote":"To cancel the subscription you purchased from the App Store, please follow the steps below:","supports":"App Store subscriptions are cancelled in the App Store"},{"id":"s15","url":"https://www.sketch.com/support/subscriptions/app-store/","title":"App Store subscription","publisher":"vendor","quote":"Click your name on the bottom left (if you can’t find your name, click on Sign In) and then click Account Settings.","supports":"opening the account"},{"id":"s16","url":"https://www.sketch.com/support/subscriptions/app-store/","title":"App Store subscription","publisher":"vendor","quote":"Scroll to Subscriptions, then click Manage.","supports":"finding the subscription"},{"id":"s17","url":"https://www.sketch.com/support/subscriptions/app-store/","title":"App Store subscription","publisher":"vendor","quote":"Next to the Sketch subscription, click Edit.","supports":"editing the Sketch subscription"},{"id":"s18","url":"https://www.sketch.com/support/subscriptions/app-store/","title":"App Store subscription","publisher":"vendor","quote":"Click Cancel Subscription.","supports":"the final cancel step"},{"id":"s19","url":"https://www.sketch.com/support/subscriptions/app-store/","title":"App Store subscription","publisher":"vendor","quote":"Please note that Workspace and all stored documents will be permanently deleted 90 days after the cancellation date.","supports":"deletion after App Store cancelling"},{"id":"s20","url":"https://www.sketch.com/support/subscriptions/app-store/","title":"App Store subscription","publisher":"vendor","quote":"We strongly suggest downloading all documents locally on your device.","supports":"downloading documents first"},{"id":"s21","url":"https://www.sketch.com/support/subscriptions/app-store/","title":"App Store subscription","publisher":"vendor","quote":"Please contact Apple Support directly. They will be able to help further with your refund request.","supports":"refunds for App Store purchases"},{"id":"s22","url":"https://support.apple.com/en-us/118428","title":"Cancel your subscriptions on Mac","publisher":"platform","quote":"Click the subscription you'd like to cancel.","supports":"picking the subscription on a Mac"},{"id":"s23","url":"https://support.apple.com/en-us/118428","title":"Cancel your subscriptions on Mac","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"confirming the subscription is cancelled"},{"id":"s24","url":"https://support.apple.com/en-us/118428","title":"Cancel your subscriptions on Mac","publisher":"platform","quote":"Click Subscriptions.","supports":"opening Subscriptions on a Mac"},{"id":"s25","url":"https://www.sketch.com/support/general/refunds/","title":"Do you offer refunds?","publisher":"vendor","quote":"For annual billing, we offer a full refund within 30 days of your initial purchase.","supports":"annual refund window"},{"id":"s26","url":"https://www.sketch.com/support/general/refunds/","title":"Do you offer refunds?","publisher":"vendor","quote":"We do not offer refunds for monthly billing, but you can cancel anytime and not be billed again.","supports":"no refund on monthly billing"},{"id":"s27","url":"https://www.sketch.com/support/general/refunds/","title":"Do you offer refunds?","publisher":"vendor","quote":"Subsequent purchases, such as additional seats and renewals, are not refundable.","supports":"renewals and seats are not refundable"},{"id":"s28","url":"https://www.sketch.com/support/general/refunds/","title":"Do you offer refunds?","publisher":"vendor","quote":"using your Workspace Owner email and the following information:","supports":"how to request a refund"},{"id":"s29","url":"https://www.sketch.com/support/general/refunds/","title":"Do you offer refunds?","publisher":"vendor","quote":"The invoice number of the purchase you wish to be refunded, located in the top-left corner of your invoice.","supports":"refund request detail"},{"id":"s30","url":"https://www.sketch.com/support/general/refunds/","title":"Do you offer refunds?","publisher":"vendor","quote":"The last four numbers on the credit card you used for purchasing your annual subscription.","supports":"refund request detail"},{"id":"s31","url":"https://www.sketch.com/pricing/","title":"Pricing","publisher":"vendor","quote":"We recommend choosing our yearly billing plan as it will save you money over a 12-month period.","supports":"yearly billing is recommended"},{"id":"s32","url":"https://www.sketch.com/pricing/","title":"Pricing","publisher":"vendor","quote":"Beyond free Viewers, and besides our Education offer, we have no plans to offer an entirely free plan.","supports":"no fully free editing plan"},{"id":"s33","url":"https://www.sketch.com/pricing/","title":"Pricing","publisher":"vendor","quote":"Sketch is free for education.","supports":"education is free"},{"id":"s34","url":"https://www.sketch.com/pricing/","title":"Pricing","publisher":"vendor","quote":"We also offer students and teachers a free Workspace with 1 Editor seat.","supports":"student and teacher offer"},{"id":"s35","url":"https://www.sketch.com/pricing/","title":"Pricing","publisher":"vendor","quote":"you can enjoy a 50% discount on either a yearly Standard subscription or a Mac-only license purchase.","supports":"nonprofit discount"},{"id":"s36","url":"https://www.sketch.com/pricing/","title":"Pricing","publisher":"vendor","quote":"Yours to keep, forever.","supports":"the Mac-only license is a one-time purchase"},{"id":"s37","url":"https://www.sketch.com/support/general/refunds/","title":"Do you offer refunds?","publisher":"vendor","quote":"If you cancel within the trial period, you won't be charged.","supports":"cancelling during the trial"},{"id":"s38","url":"https://www.sketch.com/support/subscriptions/manage/cancel-trial-or-subscription/","title":"How can I cancel my trial or subscription?","publisher":"vendor","quote":"Additionally, you won’t be able to add or edit members during this period.","supports":"no member changes after cancelling"},{"id":"s39","url":"https://www.sketch.com/support/subscriptions/manage/cancel-trial-or-subscription/","title":"How can I cancel my trial or subscription?","publisher":"vendor","quote":"Contact our support team and we’ll help you with the next steps.","supports":"reactivation goes through support"},{"id":"s40","url":"https://www.sketch.com/tos/","title":"Sketch Terms of Service","publisher":"vendor","quote":"By entering into this Agreement, You agree to the automatic renewal of Your subscription until You choose to cancel.","supports":"subscriptions renew automatically"},{"id":"s41","url":"https://www.sketch.com/tos/","title":"Sketch Terms of Service","publisher":"vendor","quote":"upon our receipt of Your notice of termination, upon Your cancelation of the subscription via the Web App or at a later date specified by You.","supports":"when a termination takes effect"},{"id":"s42","url":"https://www.sketch.com/tos/","title":"Sketch Terms of Service","publisher":"vendor","quote":"Your termination shall not affect any of Your existing payment obligations.","supports":"payment obligations survive termination"},{"id":"s43","url":"https://www.sketch.com/tos/","title":"Sketch Terms of Service","publisher":"vendor","quote":"Any price changes will be communicated to You in advance by email, and will take effect at Your next renewal date.","supports":"price changes are emailed before renewal"},{"id":"s44","url":"https://www.sketch.com/support/subscriptions/enterprise/","title":"Enterprise plan","publisher":"vendor","quote":"Enterprise is a yearly commitment, billed annually.","supports":"Enterprise term"},{"id":"s45","url":"https://www.sketch.com/support/subscriptions/enterprise/","title":"Enterprise plan","publisher":"vendor","quote":"We invoice you for every Editor seat in your contract, even if some seats remain unassigned.","supports":"Enterprise seat billing"},{"id":"s46","url":"https://www.sketch.com/tos/","title":"Sketch Terms of Service","publisher":"vendor","quote":"We charge for all Editor role(s) on each Workspace on Your Sketch Account, whether or not an end User accepts Your assignment to such role.","supports":"billing is per Editor role"},{"id":"s47","url":"https://www.sketch.com/pricing/","title":"Pricing","publisher":"vendor","quote":"With our subscription plans, you can invite unlimited Viewers to your Workspace for free.","supports":"Viewers are free"},{"id":"s48","url":"https://www.sketch.com/pricing/","title":"Pricing","publisher":"vendor","quote":"includes one year of updates","supports":"what the Mac-only license includes"},{"id":"s49","url":"https://www.sketch.com/support/mac-only-licenses/expired-license/","title":"What happens when my Mac-only license expires?","publisher":"vendor","quote":"Renew your license to get another year's worth of Sketch updates.","supports":"Mac-only license renewal is for updates"},{"id":"s50","url":"https://www.sketch.com/support/mac-only-licenses/expired-license/","title":"What happens when my Mac-only license expires?","publisher":"vendor","quote":"the last supported version of Sketch you downloaded for as long as you like.","supports":"keeping the app without renewing"},{"id":"s51","url":"https://www.sketch.com/support/partners/","title":"Partners","publisher":"vendor","quote":"The Sketch Partner program allows third-party companies to pay for Sketch on behalf of their clients.","supports":"partners can pay for Sketch"},{"id":"s52","url":"https://www.sketch.com/tos/","title":"Sketch Terms of Service","publisher":"vendor","quote":"You have the right to cancel Your subscription at any time going in the billing settings section of Your Sketch Account.","supports":"cancelling in billing settings"},{"id":"s53","url":"https://www.sketch.com/pricing/","title":"Pricing","publisher":"vendor","quote":"Monthly / per Editor, billed yearly","supports":"prices are per Editor, billed yearly"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["For App Store subscriptions, Sketch's page doesn't say what access you keep between cancelling and the deletion date","How Enterprise customers send notice of termination, and any notice period before renewal, isn't stated in Sketch's public terms or help pages","Whether Mac-only license renewals are automatic, and how to turn that off, isn't covered on Sketch's help pages","How customers whose Workspace is paid for by a Sketch partner cancel isn't documented publicly","Private Cloud contracts and storage add-on billing weren't covered","Whether a retention offer appears before the final confirm isn't documented"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Added an Enterprise contract route from Sketch's Enterprise help page and Terms: yearly commitment, every contracted Editor seat invoiced, termination doesn't end payment obligations","Added automatic renewal and advance emails about price changes from the Terms","Added free Viewers as a way to cut Editor costs, and the Mac-only license's one year of updates","Added that members can't be changed after cancelling and that reactivation goes through support","Removed the App Store route's claim about deletion as an access end date; the page doesn't say when access ends"]}},"page":"https://stackcut.io/cancel/sketch","json":"https://stackcut.io/exits/sketch.json","evidence":{"packet_revision":"c6588037d4acbd0d164491b0772bbacd4e5e70d02376b8669702833f78adf454","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"sketch--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"sketch--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"sketch--sales-contract--r3","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"sketchup","name":"SketchUp","category":"design_creative","website":"https://www.sketchup.com","domains":["sketchup.com","sketchup.trimble.com","help.sketchup.com"],"summary":"Turn off auto-renewal in the Trimble Admin Console (Products & Licenses, Manage Subscriptions) or the Account Management Portal (Plan Settings). App Store subscriptions cancel with Apple. The plan runs to the end of the paid term; refunds only within 14 days (annual) or 7 days (first monthly purchase).","routes":[{"channel":"direct_web","label":"Trimble Admin Console","applies_to":"Subscriptions managed in the Trimble Admin Console, under Products & Licenses","who":"Someone who can manage the subscription in the Trimble Admin Console, signed in with a Trimble ID; the help page doesn't name the roles","method":"self_serve","start_url":"https://help.sketchup.com/en/how-to-cancel-sketchup-subscription","steps":[{"do":"Sign in to the Trimble Admin Console with your Trimble ID","expect":null},{"do":"In the left-hand menu, select Products & Licenses","expect":null},{"do":"If you have several subscriptions, select the one you want to cancel","expect":null},{"do":"Click Manage Subscriptions, then click Manage to show all management options","expect":null},{"do":"To cancel the whole subscription and all its licenses, click Turn off auto-renewal","expect":"A message confirming that your subscription has been cancelled, and a Scheduled Changes section"}],"confirm_by":"A message confirming the subscription has been cancelled; the change is listed under Scheduled Changes","effective":"At the end of the term you paid for; you can keep using SketchUp until then, and you won't be billed again","notice":"None stated; turn off auto-renewal before the renewal date. Subscriptions renew automatically for an equal term at the then-current price","refund":"Turning off auto-renewal doesn't refund the plan. Annual plans: request a refund within 14 days of the original purchase or annual renewal date. Monthly plans: a refund within 7 days of the initial purchase; monthly renewal fees aren't refundable. An approved refund ends the subscription immediately","fees":null,"source_ids":["s1","s2","s3","s4","s26","s5","s6","s27","s13","s29","s34","s47","s14","s21","s46","s45","s22","s33","s35"]},{"channel":"direct_web","label":"Account Management Portal (AMP)","applies_to":"Subscriptions not yet moved to the Trimble Admin Console, managed in the Account Management Portal under Plan Settings","who":"An account owner or company administrator who can sign in to the Account Management Portal with a Trimble ID","method":"self_serve","start_url":"https://help.sketchup.com/en/how-to-cancel-sketchup-subscription","steps":[{"do":"Sign into Account Management Portal (AMP) with your Trimble ID","expect":null},{"do":"In the left-hand menu, open Plan Settings","expect":null},{"do":"If you have more than one subscription, select the subscription you wish to cancel","expect":null},{"do":"In the upper-right corner, click Edit Plan Settings","expect":null},{"do":"Select Manage Auto-Renewal, then toggle auto-renewal off","expect":null},{"do":"Click Done","expect":null}],"confirm_by":null,"effective":"At the end of the term you paid for","notice":null,"refund":"Turning off auto-renewal doesn't refund the plan. Annual plans: request a refund within 14 days of the original purchase or annual renewal date. Monthly plans: a refund within 7 days of the initial purchase; monthly renewal fees aren't refundable. An approved refund ends the subscription immediately","fees":null,"source_ids":["s7","s8","s3","s9","s10","s11","s12","s13","s14","s50","s21","s45","s22"]},{"channel":"apple_app_store","label":"SketchUp Go bought through the App Store","applies_to":"SketchUp subscriptions, such as SketchUp Go, bought through the Apple App Store, including free trials","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":"https://support.apple.com/en-us/118428","steps":[{"do":"On iPhone or iPad, open Settings and tap your name","expect":null},{"do":"Tap Subscriptions, then tap the SketchUp subscription","expect":null},{"do":"Tap Cancel Subscription","expect":null}],"confirm_by":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled","effective":"You keep subscription features for the rest of the current subscription term","notice":null,"refund":"Cancelling doesn't give a refund; refund requests can only be handled by Apple","fees":null,"source_ids":["s30","s41","s42","s43","s44","s17","s18","s19","s20","s54"]}],"pay_less":[{"type":"free_plan","what":"SketchUp Free includes SketchUp for Web with a few other features, and 10 GB of cloud storage","evidence":"documented","seen":null,"source_ids":["s52","s36"]},{"type":"downgrade","what":"Move to a cheaper plan such as Go (iPad and web only); on annual plans the downgrade starts when the current period ends and you keep your current features until then. Keep auto-renewal on so the lower plan renews","evidence":"documented","seen":null,"source_ids":["s37","s38","s48"]},{"type":"seat_reduction","what":"In the Trimble Admin Console, open the subscription, click Manage, then Remove licenses, choose how many to remove and click Confirm changes","evidence":"documented","seen":null,"source_ids":["s26","s31","s32"]},{"type":"student_or_nonprofit","what":"Student and educator plans billed annually per user, and SketchUp for Schools, free with a Google Workspace for Education or Microsoft Education account","evidence":"documented","seen":null,"source_ids":["s25","s49","s24"]}],"export":[],"after_cancel":{"access_until":"The end of the term you paid for; an approved refund ends access immediately","data_kept":"No retention period is stated. Paid plans include unlimited Trimble Connect cloud storage; after cancelling, files over the free 10 GB limit stay accessible, but you can't add new ones until you're under it","you_lose":["Paid-plan features at the end of the term","Adding new cloud files while you're over the free 10 GB limit"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Deleting your Trimble account does not cancel your subscriptions","Subscriptions are moving from the Account Management Portal to the Trimble Admin Console; accounts with several subscriptions may need to check both","To switch from annual to monthly, turn off auto-renewal on the annual plan first and change only at the end of the term, or you may be charged for both","You can turn auto-renewal back on any time before the renewal date","App Store subscriptions, including free trials, are cancelled in Apple's settings; to move from an App Store Go plan to Pro, cancel with Apple first"]},"sources":[{"id":"s1","url":"https://help.sketchup.com/en/how-to-cancel-sketchup-subscription","title":"How to Cancel a SketchUp Subscription","publisher":"vendor","quote":"Sign into Trimble Admin Console with your Trimble ID.","supports":"where to start in the Admin Console"},{"id":"s2","url":"https://help.sketchup.com/en/how-to-cancel-sketchup-subscription","title":"How to Cancel a SketchUp Subscription","publisher":"vendor","quote":"In the left-hand menu, select Products & Licenses.","supports":"the menu path"},{"id":"s3","url":"https://help.sketchup.com/en/how-to-cancel-sketchup-subscription","title":"How to Cancel a SketchUp Subscription","publisher":"vendor","quote":"select the subscription you wish to cancel","supports":"choosing the subscription when there are several"},{"id":"s4","url":"https://help.sketchup.com/en/how-to-cancel-sketchup-subscription","title":"How to Cancel a SketchUp Subscription","publisher":"vendor","quote":"Click Manage Subscriptions.","supports":"the Manage step"},{"id":"s5","url":"https://help.sketchup.com/en/how-to-cancel-sketchup-subscription","title":"How to Cancel a SketchUp Subscription","publisher":"vendor","quote":"To cancel your entire subscription and all licenses under that subscription, click Turn off auto-renewal.","supports":"the cancel step and its scope"},{"id":"s6","url":"https://help.sketchup.com/en/how-to-cancel-sketchup-subscription","title":"How to Cancel a SketchUp Subscription","publisher":"vendor","quote":"A message will appear confirming that your subscription has been cancelled.","supports":"how to confirm it worked"},{"id":"s7","url":"https://help.sketchup.com/en/how-to-cancel-sketchup-subscription","title":"How to Cancel a SketchUp Subscription","publisher":"vendor","quote":"Sign into Account Management Portal (AMP) with your Trimble ID.","supports":"where to start in AMP"},{"id":"s8","url":"https://help.sketchup.com/en/how-to-cancel-sketchup-subscription","title":"How to Cancel a SketchUp Subscription","publisher":"vendor","quote":"In the left-hand menu, open Plan Settings.","supports":"the AMP menu path"},{"id":"s9","url":"https://help.sketchup.com/en/how-to-cancel-sketchup-subscription","title":"How to Cancel a SketchUp Subscription","publisher":"vendor","quote":"In the upper-right corner, click Edit Plan Settings.","supports":"the AMP edit step"},{"id":"s10","url":"https://help.sketchup.com/en/how-to-cancel-sketchup-subscription","title":"How to Cancel a SketchUp Subscription","publisher":"vendor","quote":"Select Manage Auto-Renewal.","supports":"the AMP auto-renewal step"},{"id":"s11","url":"https://help.sketchup.com/en/how-to-cancel-sketchup-subscription","title":"How to Cancel a SketchUp Subscription","publisher":"vendor","quote":"Toggle auto-renewal off.","supports":"turning auto-renewal off in AMP"},{"id":"s12","url":"https://help.sketchup.com/en/how-to-cancel-sketchup-subscription","title":"How to Cancel a SketchUp Subscription","publisher":"vendor","quote":"Click Done.","supports":"the last AMP step"},{"id":"s13","url":"https://help.sketchup.com/en/how-to-cancel-sketchup-subscription","title":"How to Cancel a SketchUp Subscription","publisher":"vendor","quote":"Once canceled, your subscription plan will be canceled at the end of the term you paid for.","supports":"when access ends"},{"id":"s14","url":"https://help.sketchup.com/en/how-to-cancel-sketchup-subscription","title":"How to Cancel a SketchUp Subscription","publisher":"vendor","quote":"Disabling auto-renew cancels your subscription but does not refund or return the cost of that subscription plan.","supports":"no refund for turning off auto-renewal"},{"id":"s15","url":"https://help.sketchup.com/en/how-to-cancel-sketchup-subscription","title":"How to Cancel a SketchUp Subscription","publisher":"vendor","quote":"Deleting your Trimble account will not cancel your subscriptions.","supports":"deleting the account is not cancelling"},{"id":"s17","url":"https://support.apple.com/en-us/118428","title":"Apple Support: cancel subscriptions","publisher":"platform","quote":"In Settings, tap your name.","supports":"the iPhone and iPad path"},{"id":"s18","url":"https://support.apple.com/en-us/118428","title":"Apple Support: cancel subscriptions","publisher":"platform","quote":"Tap Subscriptions.","supports":"the iPhone and iPad path"},{"id":"s19","url":"https://support.apple.com/en-us/118428","title":"Apple Support: cancel subscriptions","publisher":"platform","quote":"Tap the subscription.","supports":"the iPhone and iPad path"},{"id":"s20","url":"https://support.apple.com/en-us/118428","title":"Apple Support: cancel subscriptions","publisher":"platform","quote":"Tap Cancel Subscription.","supports":"the cancel step"},{"id":"s21","url":"https://help.sketchup.com/en/admin/refunds-and-cancellations","title":"Refunds and Cancellations","publisher":"vendor","quote":"Annual subscription plans only qualify for a refund within 14 days of the initial purchase date or annual renewal date.","supports":"annual refund window"},{"id":"s22","url":"https://help.sketchup.com/en/admin/refunds-and-cancellations","title":"Refunds and Cancellations","publisher":"vendor","quote":"Monthly renewal fees are not eligible for a refund.","supports":"monthly renewals are not refundable"},{"id":"s23","url":"https://help.sketchup.com/en/admin/refunds-and-cancellations","title":"Refunds and Cancellations","publisher":"vendor","quote":"you can still access those files but can no longer add any new files until you are under that 10 GB limit.","supports":"cloud files after cancelling"},{"id":"s24","url":"https://sketchup.trimble.com/en/plans-and-pricing","title":"SketchUp plans and pricing","publisher":"vendor","quote":"Free with a Google Workspace for Education or Microsoft Education account.","supports":"the free schools offer"},{"id":"s25","url":"https://sketchup.trimble.com/en/plans-and-pricing","title":"SketchUp plans and pricing","publisher":"vendor","quote":"For students","supports":"the student plan"},{"id":"s26","url":"https://help.sketchup.com/en/how-to-cancel-sketchup-subscription","title":"How to Cancel a SketchUp Subscription","publisher":"vendor","quote":"Clicking Manage reveals all subscription management options.","supports":"the Manage step in the Admin Console"},{"id":"s27","url":"https://help.sketchup.com/en/how-to-cancel-sketchup-subscription","title":"How to Cancel a SketchUp Subscription","publisher":"vendor","quote":"Once you cancel, you’ll see a section called Scheduled Changes.","supports":"what you see after cancelling"},{"id":"s28","url":"https://help.sketchup.com/en/how-to-cancel-sketchup-subscription","title":"How to Cancel a SketchUp Subscription","publisher":"vendor","quote":"If you change your mind, you can click Turn on auto-renewal at any time before your next renewal date.","supports":"undoing the cancellation"},{"id":"s29","url":"https://help.sketchup.com/en/how-to-cancel-sketchup-subscription","title":"How to Cancel a SketchUp Subscription","publisher":"vendor","quote":"You will not be billed for that plan again until you purchase a new subscription.","supports":"no further billing"},{"id":"s30","url":"https://help.sketchup.com/en/how-to-cancel-sketchup-subscription","title":"How to Cancel a SketchUp Subscription","publisher":"vendor","quote":"When you purchase a subscription through the App Store, your purchase is from Apple, not Trimble.","supports":"App Store purchases are billed by Apple"},{"id":"s31","url":"https://help.sketchup.com/en/how-to-cancel-sketchup-subscription","title":"How to Cancel a SketchUp Subscription","publisher":"vendor","quote":"Click Remove licenses.","supports":"removing licenses"},{"id":"s32","url":"https://help.sketchup.com/en/how-to-cancel-sketchup-subscription","title":"How to Cancel a SketchUp Subscription","publisher":"vendor","quote":"Click Confirm changes.","supports":"confirming license removal"},{"id":"s33","url":"https://help.sketchup.com/en/admin/refunds-and-cancellations","title":"Refunds and Cancellations","publisher":"vendor","quote":"our Support Team will cancel your subscription immediately.","supports":"an approved refund ends the plan at once"},{"id":"s34","url":"https://help.sketchup.com/en/admin/refunds-and-cancellations","title":"Refunds and Cancellations","publisher":"vendor","quote":"you can continue to use SketchUp until the end of your subscription term.","supports":"access after cancelling yourself"},{"id":"s35","url":"https://help.sketchup.com/en/admin/refunds-and-cancellations","title":"Refunds and Cancellations","publisher":"vendor","quote":"The refund request must come from the same email address or company domain associated with your SketchUp account.","supports":"who can request a refund"},{"id":"s36","url":"https://help.sketchup.com/en/admin/refunds-and-cancellations","title":"Refunds and Cancellations","publisher":"vendor","quote":"only provide 10 GB of cloud storage","supports":"free plans' storage limit"},{"id":"s37","url":"https://help.sketchup.com/en/accounts-and-administration/plan-upgrades-and-downgrades","title":"Plan Upgrades and Downgrades","publisher":"vendor","quote":"will only take effect after the end of the current subscription period.","supports":"annual downgrades take effect at renewal"},{"id":"s38","url":"https://help.sketchup.com/en/accounts-and-administration/plan-upgrades-and-downgrades","title":"Plan Upgrades and Downgrades","publisher":"vendor","quote":"You can still use features in your current plan until the renewal date.","supports":"keeping features until the downgrade"},{"id":"s39","url":"https://help.sketchup.com/en/accounts-and-administration/plan-upgrades-and-downgrades","title":"Plan Upgrades and Downgrades","publisher":"vendor","quote":"should only be done at the end of the subscription term to avoid multiple charges.","supports":"switching annual to monthly"},{"id":"s40","url":"https://help.sketchup.com/en/accounts-and-administration/plan-upgrades-and-downgrades","title":"Plan Upgrades and Downgrades","publisher":"vendor","quote":"you may be charged for both subscriptions","supports":"double-charge risk when switching"},{"id":"s41","url":"https://help.sketchup.com/en/sketchup-ipad/ipad-faq","title":"SketchUp for iPad FAQ","publisher":"vendor","quote":"Any subscription obtained through the App Store, including free trials, need to be cancelled.","supports":"App Store subscriptions and trials are cancelled with Apple"},{"id":"s42","url":"https://help.sketchup.com/en/sketchup-ipad/ipad-faq","title":"SketchUp for iPad FAQ","publisher":"vendor","quote":"Canceling a subscription will not result in a refund.","supports":"no refund for cancelling an App Store subscription"},{"id":"s43","url":"https://help.sketchup.com/en/sketchup-ipad/ipad-faq","title":"SketchUp for iPad FAQ","publisher":"vendor","quote":"for the remainder of your current subscription term","supports":"access until the end of the App Store term"},{"id":"s44","url":"https://help.sketchup.com/en/sketchup-ipad/ipad-faq","title":"SketchUp for iPad FAQ","publisher":"vendor","quote":"refund requests can only be fulfilled by Apple","supports":"App Store refunds are Apple's"},{"id":"s45","url":"https://sketchup.trimble.com/en/plans-and-pricing","title":"SketchUp plans and pricing","publisher":"vendor","quote":"Monthly subscriptions can be canceled, and a refund can be obtained within 7 days of the initial purchase.","supports":"monthly refund window"},{"id":"s46","url":"https://sketchup.trimble.com/en/plans-and-pricing","title":"SketchUp plans and pricing","publisher":"vendor","quote":"For annual subscriptions, refund requests must be made within 14 days of the original transaction or annual renewal date.","supports":"annual refund window"},{"id":"s47","url":"https://sketchup.trimble.com/en/plans-and-pricing","title":"SketchUp plans and pricing","publisher":"vendor","quote":"Unless specified, subscriptions automatically renew at the end of your term for an equal term at the then-current price.","supports":"automatic renewal"},{"id":"s48","url":"https://sketchup.trimble.com/en/plans-and-pricing","title":"SketchUp plans and pricing","publisher":"vendor","quote":"For essential 3D design on iPad & web only","supports":"what Go covers"},{"id":"s49","url":"https://sketchup.trimble.com/en/plans-and-pricing","title":"SketchUp plans and pricing","publisher":"vendor","quote":"per user/billed annually","supports":"student and educator plans are billed annually"},{"id":"s50","url":"https://help.sketchup.com/en/accounts-and-administration/account-management-portal","title":"Account Management Portal","publisher":"vendor","quote":"The AMP assists account owners and company administrators who want to view the details of their subscriptions","supports":"AMP is for account owners and company administrators"},{"id":"s51","url":"https://help.sketchup.com/en/accounts-and-administration/account-management-portal","title":"Account Management Portal","publisher":"vendor","quote":"may need to use both the AMP and the Admin Console","supports":"subscriptions can be split between portals"},{"id":"s52","url":"https://help.sketchup.com/en/admin/subscriptions","title":"Subscription Plans","publisher":"vendor","quote":"Includes access to SketchUp for Web along with a few other features to get you started modeling now.","supports":"SketchUp Free"},{"id":"s53","url":"https://help.sketchup.com/en/accounts-and-administration/account-management-portal","title":"Account Management Portal","publisher":"vendor","quote":"will migrate all named-user subscription products from the Account Management Portal (AMP)","supports":"subscriptions are moving to the Admin Console"},{"id":"s54","url":"https://support.apple.com/en-us/118428","title":"Apple Support: cancel subscriptions","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"confirming the Apple cancellation"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Which team roles can cancel in the Trimble Admin Console isn't stated on SketchUp's help pages","Whether the Account Management Portal shows or emails a confirmation after turning off auto-renewal isn't stated","SketchUp lists resellers on its pricing page, but its help pages don't say how a subscription bought from a reseller is cancelled","Exporting models or cloud files before cancelling isn't described on the help pages read","How long Trimble keeps cloud files after a subscription ends isn't stated"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Added the missing Manage step and the Scheduled Changes confirmation to the Admin Console route","Added the 7-day refund for a first monthly purchase, automatic renewal at the then-current price, and that an approved refund ends access at once","Rebuilt the App Store route from SketchUp's iPad FAQ: covers SketchUp Go and free trials, access to the end of the term, refunds only through Apple","Added the free plan, downgrades, license removal and the annual-to-monthly double-charge warning","Named account owners and company administrators as the AMP users"]}},"delete_account":{"url":"https://privacy.sketchup.com/email-form","difficulty":"hard","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/sketchup","json":"https://stackcut.io/exits/sketchup.json","evidence":{"packet_revision":"3e97b3fb0a58147afdef8c826e6d6c83b6260d9f01823a90bb86715028140f68","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"sketchup--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"sketchup--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"sketchup--apple-app-store--r3","channel":"apple_app_store","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"skillshare","name":"Skillshare","category":"education_learning","website":"https://www.skillshare.com","domains":["skillshare.com"],"summary":"Cancel on skillshare.com in a browser: Account settings, then Membership & Payments, then Cancel membership. App Store and Google Play memberships cancel in that store; Teams plans by emailing Skillshare. Access runs to the end of the billing period; renewals aren't refunded.","routes":[{"channel":"direct_web","label":"Memberships bought on skillshare.com","applies_to":"Memberships and free trials started on skillshare.com","who":"The account holder (sign in)","method":"self_serve","start_url":null,"steps":[{"do":"Sign in to skillshare.com in a web browser (on a phone, use the browser, not the app) and open Account settings; on a phone, tap your profile icon, then Account settings","expect":null},{"do":"Choose Membership & Payments in the left menu, then click Cancel membership","expect":null},{"do":"Follow the prompts to confirm your cancellation","expect":null}],"confirm_by":null,"effective":"Your subscription remains active until the end of your current billing period","notice":"To avoid a charge, cancel a free trial before it ends; annual members get a renewal reminder email about 30 days before renewal","refund":"Renewals are not refunded, and cancelling doesn't refund the current period. After a 7-day trial, contact Support within 48 hours of the charge for a one-time refund if you haven't used Skillshare since. Charges after a 14-day or longer trial aren't refunded. EU customers may have a 14-day cooling-off period.","fees":null,"source_ids":["s1","s2","s4","s7","s8","s9","s11","s21","s22","s23","s24","s25"]},{"channel":"apple_app_store","label":"Memberships bought in the iOS app","applies_to":"Memberships bought through the iOS App Store (iPhone or iPad)","who":"The Apple Account that pays for the membership","method":"platform_settings","start_url":null,"steps":[{"do":"Open the Settings app, tap your name, then choose Subscriptions","expect":null},{"do":"Find your Skillshare subscription, tap Cancel Subscription, and confirm","expect":null}],"confirm_by":"The subscription shows an expiration message in red text, or no Cancel button, under Subscriptions","effective":"Your subscription will stay active until the end of your current billing period","notice":null,"refund":"Skillshare cannot refund these; request refunds from the App Store where the purchase was made","fees":null,"source_ids":["s3","s5","s12","s13","s14","s15","s16","s17"]},{"channel":"google_play","label":"Memberships bought in the Android app","applies_to":"Memberships bought through Google Play on Android","who":"The Google account that pays for the membership","method":"platform_settings","start_url":null,"steps":[{"do":"Open the Google Play app, tap your profile icon, then choose Payments & subscriptions, then Subscriptions","expect":null},{"do":"Select your Skillshare subscription and tap Cancel subscription","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time you've already paid","notice":null,"refund":"Skillshare cannot refund these; request refunds from Google Play where the purchase was made","fees":null,"source_ids":["s3","s12","s13","s15","s18","s19","s20"]},{"channel":"sales_contract","label":"Skillshare for Teams plans","applies_to":"Skillshare for Teams plans, which are billed annually","who":"The team's Owner or admin (the help page doesn't say which role must ask; renewal charges the Owner's payment method)","method":"email","start_url":null,"steps":[{"do":"Before the renewal date, ask your Customer Success Manager, or email teamhelp@skillshare.com, to turn off auto-renew","expect":null}],"confirm_by":null,"effective":"The Teams membership expires on the next payment date","notice":"Ask before the renewal date; no fixed notice period is stated, and terms depend on your organization's agreement","refund":"Seat licenses are non-refundable","fees":null,"source_ids":["s27","s28","s29","s30","s31","s32"]}],"pay_less":[],"export":[{"data":"Profile and account details, watch history, comments, discussions, class notes, projects, reviews, lists, class videos and their descriptions","how":"Fill out Skillshare's Privacy Request form and choose a data download; deleting the account is a separate request","format":null,"limits":null,"source_ids":["s33","s34"]}],"after_cancel":{"access_until":"The end of your current billing period","data_kept":"Not stated for cancelled accounts; deleting the account (a separate request) permanently removes the account and its data","you_lose":["Skillshare classes","Downloadable materials shared by teachers","Teams access when an organization's plan expires"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["If you subscribed through Apple or Google, Skillshare cannot cancel the subscription for you, so cancel in that store","Deleting the mobile app does not cancel; on a phone, cancel a website membership in the browser, not the app","Renewals are not refunded; a one-time refund after a 7-day trial must be requested within 48 hours of the charge, before using Skillshare again","Cancel an app-store subscription before asking Skillshare to delete the account","Teams plans are stopped by emailing teamhelp@skillshare.com or the Customer Success Manager, not in Account settings"]},"sources":[{"id":"s1","url":"https://help.skillshare.com/hc/en-us/articles/115001701651-How-do-I-cancel-my-Skillshare-subscription","title":"How do I cancel my Skillshare subscription?","publisher":"vendor","quote":"You can cancel your Skillshare subscription from your Account settings if you signed up on skillshare.com.","supports":"where the website cancellation starts"},{"id":"s2","url":"https://help.skillshare.com/hc/en-us/articles/115001701651-How-do-I-cancel-my-Skillshare-subscription","title":"How do I cancel my Skillshare subscription?","publisher":"vendor","quote":"Your subscription remains active until the end of your current billing period.","supports":"when access ends"},{"id":"s3","url":"https://help.skillshare.com/hc/en-us/articles/115001701651-How-do-I-cancel-my-Skillshare-subscription","title":"How do I cancel my Skillshare subscription?","publisher":"vendor","quote":"If you subscribed through the iOS App Store or Google Play, you'll cancel directly through that app store.","supports":"app store and Google Play memberships are cancelled in the store"},{"id":"s4","url":"https://help.skillshare.com/hc/en-us/articles/115001701651-How-do-I-cancel-my-Skillshare-subscription","title":"How do I cancel my Skillshare subscription?","publisher":"vendor","quote":"Cancel through Account settings on skillshare.com before the trial ends.","supports":"free trials on skillshare.com must be cancelled before they end"},{"id":"s5","url":"https://help.skillshare.com/hc/en-us/articles/115001701651-How-do-I-cancel-my-Skillshare-subscription","title":"How do I cancel my Skillshare subscription?","publisher":"vendor","quote":"Once the billing period ends, you'll lose access to:","supports":"what is lost after the billing period (classes and downloadable materials)"},{"id":"s7","url":"https://help.skillshare.com/hc/en-us/articles/4402806767117-How-do-Skillshare-subscriptions-pricing-and-refunds-work","title":"How do Skillshare subscriptions, pricing, and refunds work?","publisher":"vendor","quote":"Your subscription renews automatically unless canceled.","supports":"automatic renewal"},{"id":"s8","url":"https://help.skillshare.com/hc/en-us/articles/4402806767117-How-do-Skillshare-subscriptions-pricing-and-refunds-work","title":"How do Skillshare subscriptions, pricing, and refunds work?","publisher":"vendor","quote":"Refunds are not provided for subscription renewals","supports":"no refund for renewals"},{"id":"s9","url":"https://help.skillshare.com/hc/en-us/articles/4402806767117-How-do-Skillshare-subscriptions-pricing-and-refunds-work","title":"How do Skillshare subscriptions, pricing, and refunds work?","publisher":"vendor","quote":"Contact Support within 48 hours of the charge to receive a one-time refund, as long as you haven't used Skillshare since","supports":"the one-time refund after a 7-day trial, only if Skillshare hasn't been used since the charge"},{"id":"s11","url":"https://help.skillshare.com/hc/en-us/articles/204536798-Can-I-get-a-refund-for-my-Skillshare-subscription-or-purchase","title":"Can I get a refund for my Skillshare subscription or purchase?","publisher":"vendor","quote":"Charges after a 14-day or longer free trial are not eligible for refunds.","supports":"no refunds after a 14-day or longer trial"},{"id":"s12","url":"https://help.skillshare.com/hc/en-us/articles/205466548-How-do-I-cancel-my-Skillshare-membership-if-I-signed-up-through-the-app","title":"How do I cancel my Skillshare membership if I signed up through the app?","publisher":"vendor","quote":"Skillshare isn't able to manage or cancel subscriptions purchased through third-party platforms.","supports":"Skillshare cannot cancel app store memberships"},{"id":"s13","url":"https://help.skillshare.com/hc/en-us/articles/205466548-How-do-I-cancel-my-Skillshare-membership-if-I-signed-up-through-the-app","title":"How do I cancel my Skillshare membership if I signed up through the app?","publisher":"vendor","quote":"you'll need to cancel your subscription directly through that app store.","supports":"cancel in the app store"},{"id":"s14","url":"https://help.skillshare.com/hc/en-us/articles/205466548-How-do-I-cancel-my-Skillshare-membership-if-I-signed-up-through-the-app","title":"How do I cancel my Skillshare membership if I signed up through the app?","publisher":"vendor","quote":"your subscription will stay active until the end of your current billing period.","supports":"access after cancelling an app membership"},{"id":"s15","url":"https://help.skillshare.com/hc/en-us/articles/204536798-Can-I-get-a-refund-for-my-Skillshare-subscription-or-purchase","title":"Can I get a refund for my Skillshare subscription or purchase?","publisher":"vendor","quote":"You must request refunds directly through the app store where the purchase was made.","supports":"refunds for app store purchases go to the store"},{"id":"s16","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"Tap Cancel Subscription.","supports":"the Apple cancel button"},{"id":"s17","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"you see an expiration message in red text","supports":"how to tell a subscription is already cancelled"},{"id":"s18","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"Cancel subscription","supports":"the Google Play cancel button"},{"id":"s19","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"You can use our self-help flow to cancel a subscription.","supports":"the Google Play cancel route"},{"id":"s20","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you’ll still be able to use your subscription for the time you’ve already paid.","supports":"access continues for the time already paid"},{"id":"s21","url":"https://help.skillshare.com/hc/en-us/articles/115001701651-How-do-I-cancel-my-Skillshare-subscription","title":"How do I cancel my Skillshare subscription?","publisher":"vendor","quote":"Follow the prompts to confirm your cancellation.","supports":"the final step of the website cancellation"},{"id":"s22","url":"https://help.skillshare.com/hc/en-us/articles/4402806767117-How-do-Skillshare-subscriptions-pricing-and-refunds-work","title":"How do Skillshare subscriptions, pricing, and refunds work?","publisher":"vendor","quote":"Open your browser (not the app).","supports":"on a phone, cancel in the browser, not the app"},{"id":"s23","url":"https://help.skillshare.com/hc/en-us/articles/204536798-Can-I-get-a-refund-for-my-Skillshare-subscription-or-purchase","title":"Can I get a refund for my Skillshare subscription or purchase?","publisher":"vendor","quote":"For annual subscriptions, Skillshare sends a renewal reminder email approximately 30 days before the renewal date.","supports":"renewal reminder for annual plans"},{"id":"s24","url":"https://help.skillshare.com/hc/en-us/articles/204536798-Can-I-get-a-refund-for-my-Skillshare-subscription-or-purchase","title":"Can I get a refund for my Skillshare subscription or purchase?","publisher":"vendor","quote":"If you're located in the European Union, you may have a 14-day cooling-off period under local consumer protection laws.","supports":"EU cooling-off period"},{"id":"s25","url":"https://help.skillshare.com/hc/en-us/articles/204536798-Can-I-get-a-refund-for-my-Skillshare-subscription-or-purchase","title":"Can I get a refund for my Skillshare subscription or purchase?","publisher":"vendor","quote":"Canceling your subscription stops future billing, but it does not automatically issue a refund.","supports":"cancelling doesn't refund the current period"},{"id":"s26","url":"https://help.skillshare.com/hc/en-us/articles/204536798-Can-I-get-a-refund-for-my-Skillshare-subscription-or-purchase","title":"Can I get a refund for my Skillshare subscription or purchase?","publisher":"vendor","quote":"Deleting the mobile app does not cancel your subscription.","supports":"deleting the app doesn't cancel"},{"id":"s27","url":"https://help.skillshare.com/hc/en-us/articles/360026177032-Payments-and-Subscriptions-for-Team-plans","title":"Payments and Subscriptions for Team plans","publisher":"vendor","quote":"If you'd like to disable auto-renew, you can do so by sending a request to your Customer Success Manager","supports":"how to stop a Teams plan renewing"},{"id":"s28","url":"https://help.skillshare.com/hc/en-us/articles/360026177032-Payments-and-Subscriptions-for-Team-plans","title":"Payments and Subscriptions for Team plans","publisher":"vendor","quote":"Once disabled, your Skillshare For Teams membership will expire on the next payment date.","supports":"when a Teams plan ends"},{"id":"s29","url":"https://help.skillshare.com/hc/en-us/articles/360026177032-Payments-and-Subscriptions-for-Team-plans","title":"Payments and Subscriptions for Team plans","publisher":"vendor","quote":"All team plans are billed on an annual basis.","supports":"Teams plans are annual"},{"id":"s30","url":"https://help.skillshare.com/hc/en-us/articles/360026177032-Payments-and-Subscriptions-for-Team-plans","title":"Payments and Subscriptions for Team plans","publisher":"vendor","quote":"No, seat licenses are non-refundable.","supports":"no refunds for Teams seats"},{"id":"s31","url":"https://help.skillshare.com/hc/en-us/articles/360026177032-Payments-and-Subscriptions-for-Team-plans","title":"Payments and Subscriptions for Team plans","publisher":"vendor","quote":"When it's time to renew we will charge the payment method on file for the Owner's account.","supports":"Teams renewal charges the Owner's payment method"},{"id":"s32","url":"https://help.skillshare.com/hc/en-us/articles/115001701651-How-do-I-cancel-my-Skillshare-subscription","title":"How do I cancel my Skillshare subscription?","publisher":"vendor","quote":"Cancellation terms depend on your organization's agreement.","supports":"Teams terms depend on the organization's agreement"},{"id":"s33","url":"https://help.skillshare.com/hc/en-us/articles/360004132752-How-do-I-download-my-Skillshare-data","title":"How do I download my Skillshare data?","publisher":"vendor","quote":"If you'd like to download your Skillshare data, please fill out our Privacy Request form.","supports":"how to request a data download"},{"id":"s34","url":"https://help.skillshare.com/hc/en-us/articles/360004132752-How-do-I-download-my-Skillshare-data","title":"How do I download my Skillshare data?","publisher":"vendor","quote":"Requesting a data download will provide you with the following data from your account, where applicable:","supports":"what the data download includes"},{"id":"s35","url":"https://help.skillshare.com/hc/en-us/articles/204537158-How-do-I-delete-my-account","title":"How do I delete my account?","publisher":"vendor","quote":"Make sure to cancel your subscription through your app store before submitting a deletion request.","supports":"cancel an app-store subscription before deleting the account"},{"id":"s36","url":"https://help.skillshare.com/hc/en-us/articles/204537158-How-do-I-delete-my-account","title":"How do I delete my account?","publisher":"vendor","quote":"Once your request is completed, your account and associated data are permanently removed.","supports":"account deletion removes data permanently"}],"verification":{"level":"docs","checked_on":"2026-10-08","by":"stackcut-research","unverified":["No cancellation confirmation email or screen is documented in Skillshare's help center","Skillshare's help center doesn't document a pause option, a cheaper plan or a discount program for individual members","How long Skillshare keeps data for a cancelled (not deleted) account isn't stated in its help center","The format of the data download and how long it takes aren't stated","Which Teams role may ask to turn off auto-renew, and how far ahead, isn't stated in Skillshare's help center"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Refund: the one-time refund after a 7-day trial applies only if Skillshare hasn't been used since the charge; added the EU 14-day cooling-off period and that cancelling doesn't refund the current period","Added the annual renewal reminder (about 30 days before renewal) and that phone users cancel in the browser, not the app","Added a Skillshare for Teams route: annual plans, turn off auto-renew via the Customer Success Manager or teamhelp@skillshare.com, expires on the next payment date, seats non-refundable","Added the data download (Privacy Request form) and that account deletion permanently removes data","Skillshare's help center blocks automated checks; every quote was confirmed against the same articles in Skillshare's help-center API"]}},"delete_account":{"url":"https://preferences.skillshare.com/privacy","difficulty":"medium","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/skillshare","json":"https://stackcut.io/exits/skillshare.json","evidence":{"packet_revision":"ebea31617133bbd8a345bdaaa8a3a0b4e2ce42c2b86671ca7523d812159c943b","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"skillshare--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"skillshare--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"skillshare--google-play--r3","channel":"google_play","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"skillshare--sales-contract--r4","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"skool","name":"Skool","category":"education_learning","website":"https://www.skool.com","domains":["skool.com"],"summary":"Group owners: in the group, open SETTINGS, Billing, Manage subscription, Cancel subscription; the group stays until the billing period ends, then it's archived read-only. Paid members: Settings, Communities, SETTINGS next to the group, Manage membership. Gotcha: Skool gives owners no refunds; members' refunds are up to the group's admins.","routes":[{"channel":"direct_web","applies_to":"Skool group subscriptions (Hobby or Pro, monthly or yearly) and free trials, billed by Skool","who":"The group owner (Skool's article is marked admins only)","method":"self_serve","start_url":"https://www.skool.com/settings?t=communities","steps":[{"do":"Go to Community Settings and click SETTINGS for the group you want to cancel","expect":"the Billing tab"},{"do":"On the Billing tab, click Manage subscription. If you can't see the Billing tab, zoom out (Command or Ctrl and the minus key)","expect":"Cancel subscription"},{"do":"Click Cancel subscription","expect":"your free trial or subscription is canceled"}],"confirm_by":null,"effective":"You keep access through the end of the billing period; then the group is archived and its content is read-only","notice":"None needed: you can cancel any time. Plans renew automatically for the same term (monthly or yearly) until cancelled","refund":"No refunds for full or partial billing periods or for not using the platform; transaction fees and a Custom URL change are also non-refundable","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s20","s19"],"label":"Group owners"},{"channel":"direct_app","applies_to":"The same Skool group subscriptions, managed from the Skool mobile app","who":"The group owner (Skool's article is marked admins only)","method":"self_serve","start_url":null,"steps":[{"do":"In the app, open the group's SETTINGS and scroll the top settings menu sideways to reach the Billing tab","expect":"Manage subscription"},{"do":"Tap Manage subscription, then Cancel subscription","expect":"your free trial or subscription is canceled"}],"confirm_by":null,"effective":"You keep access through the end of the billing period; then the group is archived and its content is read-only","notice":"None needed: you can cancel any time. Plans renew automatically for the same term until cancelled","refund":"No refunds for full or partial billing periods","fees":null,"source_ids":["s2","s3","s6","s7","s8","s19"],"label":"Group owners, in the app"},{"channel":"direct_web","label":"Paid members of a group","applies_to":"A paid membership to someone else's Skool group, paid on the Skool platform","who":"The member who pays","method":"self_serve","start_url":"https://www.skool.com/settings?t=communities","steps":[{"do":"Click your profile picture in the upper right corner, then Settings","expect":"the Communities tab"},{"do":"On the Communities tab, click SETTINGS next to the group","expect":"Manage membership"},{"do":"Click Manage membership and finish cancelling your membership","expect":null}],"confirm_by":null,"effective":"You're removed from the group at the end of your billing cycle","notice":"Skool recommends cancelling at least 24 hours before the rebilling","refund":"Not automatic: the group's admins set refund terms, so ask them on Skool Chat or the company's support email","fees":null,"source_ids":["s1","s22","s23","s24","s25","s26","s30","s31"]},{"channel":"direct_app","label":"Paid members, in the app","applies_to":"The same paid group memberships, managed from the Skool mobile app","who":"The member who pays","method":"self_serve","start_url":null,"steps":[{"do":"In the group, tap the three dots menu, then Group Settings","expect":"Manage Membership"},{"do":"Tap Manage Membership and finish the cancellation","expect":null}],"confirm_by":null,"effective":"You're removed from the group at the end of your billing cycle","notice":"Skool recommends cancelling at least 24 hours before the rebilling","refund":"Not automatic: the group's admins set refund terms, so ask them on Skool Chat or the company's support email","fees":null,"source_ids":["s25","s26","s27","s28","s30","s31"]}],"pay_less":[{"type":"downgrade","what":"Move from Pro ($99 a month) to Hobby ($9 a month, with a 10% transaction fee instead of 2.9%): SETTINGS, Billing, Manage subscription, Change plan, then Downgrade. You must first meet the Hobby plan's limitations","evidence":"documented","source_ids":["s11","s12","s13"]},{"type":"annual_billing","what":"Yearly billing gives 2 months free","evidence":"documented","source_ids":["s14"]}],"export":[],"after_cancel":{"access_until":"The end of the billing period","data_kept":"At the end of the billing period the group is archived: current content stays available read-only and everything is saved, so you can reactivate the group later","you_lose":["Adding new content: the archived group is read-only","The Custom URL, which stays active only while the Pro plan is active"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancel each group from its own SETTINGS: each group has its own subscription","Cancelling doesn't delete the group; to delete it, wait until it is archived and you are the only member left, then use SETTINGS, Billing, Delete group","Skool issues no refunds, even for part of a billing period","Close doors (Pricing tab) only stops new members joining: existing members keep access and keep being billed","If the Billing tab isn't visible on a computer, zoom out","Paid members who paid the group outside Skool must contact the group's admins before leaving the group","A group's Hobby or Pro plan becomes a recurring subscription after the 14-day free trial"]},"sources":[{"id":"s1","url":"https://help.skool.com/article/36-how-to-cancel-my-skool-subscription","title":"How to cancel my Skool group subscription or free trial? (admins only)","publisher":"vendor","quote":"Navigate to the Community Settings. Click on SETTINGS for the respective group.","supports":"where the cancel flow starts"},{"id":"s2","url":"https://help.skool.com/article/36-how-to-cancel-my-skool-subscription","title":"How to cancel my Skool group subscription or free trial? (admins only)","publisher":"vendor","quote":"From the Billing tab, click Manage subscription. If you are in the app, you'll need to scroll the top settings menu horizontally to get to the Billing tab.","supports":"the Billing tab step, on the web and in the app"},{"id":"s3","url":"https://help.skool.com/article/36-how-to-cancel-my-skool-subscription","title":"How to cancel my Skool group subscription or free trial? (admins only)","publisher":"vendor","quote":"Proceed to Cancel subscription.","supports":"the cancel step"},{"id":"s4","url":"https://help.skool.com/article/36-how-to-cancel-my-skool-subscription","title":"How to cancel my Skool group subscription or free trial? (admins only)","publisher":"vendor","quote":"Your free trial/subscription is now canceled. Everything will be saved as it is.","supports":"what you see, and that the group is saved"},{"id":"s5","url":"https://help.skool.com/article/36-how-to-cancel-my-skool-subscription","title":"How to cancel my Skool group subscription or free trial? (admins only)","publisher":"vendor","quote":"please adjust your screen to a smaller size","supports":"if the Billing tab is hidden, zoom out"},{"id":"s6","url":"https://help.skool.com/article/227-payment-terms-and-policy","title":"Payment terms and policy","publisher":"vendor","quote":"Upon cancellation, the group owner will retain access to Skool through the end of the billing period.","supports":"when access ends"},{"id":"s7","url":"https://help.skool.com/article/227-payment-terms-and-policy","title":"Payment terms and policy","publisher":"vendor","quote":"At the end of the billing period, the group will be archived, and the current content will be available read-only; no new content may be added.","supports":"what happens to the group"},{"id":"s8","url":"https://help.skool.com/article/227-payment-terms-and-policy","title":"Payment terms and policy","publisher":"vendor","quote":"No refunds will be provided for full or partial billing periods or for the non-use of the platform.","supports":"no refunds"},{"id":"s9","url":"https://help.skool.com/article/227-payment-terms-and-policy","title":"Payment terms and policy","publisher":"vendor","quote":"shall automatically renew for successive indefinite renewal terms of the same duration as the initial term, unless terminated by the group owner or Skool","supports":"auto-renewal"},{"id":"s10","url":"https://help.skool.com/article/227-payment-terms-and-policy","title":"Payment terms and policy","publisher":"vendor","quote":"A URL change on the Pro plan counts as one time purchase. This purchase is non-refundable.","supports":"the Custom URL change is non-refundable"},{"id":"s11","url":"https://help.skool.com/article/213-how-to-change-plans","title":"How to change plans as a group owner?","publisher":"vendor","quote":"Click on Change plan and proceed to Downgrade.","supports":"how to downgrade"},{"id":"s12","url":"https://help.skool.com/article/213-how-to-change-plans","title":"How to change plans as a group owner?","publisher":"vendor","quote":"Ensure you review the limitations of the Hobby plan before downgrading.","supports":"Hobby plan limits"},{"id":"s13","url":"https://www.skool.com/pricing","title":"Skool pricing","publisher":"vendor","quote":"10% transaction fee","supports":"the Hobby plan's transaction fee"},{"id":"s14","url":"https://www.skool.com/pricing","title":"Skool pricing","publisher":"vendor","quote":"2 months free!","supports":"yearly billing discount"},{"id":"s15","url":"https://help.skool.com/article/227-payment-terms-and-policy","title":"Payment terms and policy","publisher":"vendor","quote":"The Custom URL is included with the Pro plan and remains active as long as the plan is active.","supports":"the Custom URL ends with the plan"},{"id":"s16","url":"https://help.skool.com/article/230-how-to-delete-a-skool-group","title":"How to delete a Skool group?","publisher":"vendor","quote":"Once the group is archived, navigate to SETTINGS > Billing > Delete group","supports":"deleting the group is separate"},{"id":"s17","url":"https://help.skool.com/article/230-how-to-delete-a-skool-group","title":"How to delete a Skool group?","publisher":"vendor","quote":"You (group creator) are the only one left in the group.","supports":"deleting needs an empty group"},{"id":"s18","url":"https://help.skool.com/article/236-how-to-temporarily-close-the-group","title":"How to temporarily close the group?","publisher":"vendor","quote":"Your existing members will continue to have access and be billed.","supports":"closing doors doesn't stop member billing"},{"id":"s19","url":"https://help.skool.com/article/227-payment-terms-and-policy","title":"Payment terms and policy","publisher":"vendor","quote":"TLDR: You can cancel anytime, but Skool doesn't issue refunds.","supports":"cancel any time, no refunds"},{"id":"s20","url":"https://help.skool.com/article/86-subscriptions-faq","title":"Skool Payments FAQs","publisher":"vendor","quote":"Transaction fees are non-refundable.","supports":"transaction fees aren't refunded"},{"id":"s21","url":"https://www.skool.com/pricing","title":"Skool pricing","publisher":"vendor","quote":"$9/month","supports":"the Hobby plan price"},{"id":"s22","url":"https://help.skool.com/article/99-how-to-cancel-my-subscription-to-a-community","title":"How to cancel my membership to a community? (paid members only)","publisher":"vendor","quote":"Click on the Skool Profile pic in the upper right corner, and then click on Settings.","supports":"where a paid member's cancel flow starts"},{"id":"s23","url":"https://help.skool.com/article/99-how-to-cancel-my-subscription-to-a-community","title":"How to cancel my membership to a community? (paid members only)","publisher":"vendor","quote":"From the Communities tab, click SETTINGS next to the corresponding group.","supports":"the member's Communities tab step"},{"id":"s24","url":"https://help.skool.com/article/99-how-to-cancel-my-subscription-to-a-community","title":"How to cancel my membership to a community? (paid members only)","publisher":"vendor","quote":"Click on Manage membership and proceed to cancel your membership to the group.","supports":"the member's cancel step on the web"},{"id":"s25","url":"https://help.skool.com/article/99-how-to-cancel-my-subscription-to-a-community","title":"How to cancel my membership to a community? (paid members only)","publisher":"vendor","quote":"You will be removed from the group at the end of your billing cycle.","supports":"when a member's access ends"},{"id":"s26","url":"https://help.skool.com/article/99-how-to-cancel-my-subscription-to-a-community","title":"How to cancel my membership to a community? (paid members only)","publisher":"vendor","quote":"We recommend canceling at least 24 hours before the rebilling.","supports":"when members should cancel"},{"id":"s27","url":"https://help.skool.com/article/99-how-to-cancel-my-subscription-to-a-community","title":"How to cancel my membership to a community? (paid members only)","publisher":"vendor","quote":"Click on the Three Dots Menu and then click on Group Settings.","supports":"the member's first step in the app"},{"id":"s28","url":"https://help.skool.com/article/99-how-to-cancel-my-subscription-to-a-community","title":"How to cancel my membership to a community? (paid members only)","publisher":"vendor","quote":"Click on the Manage Membership option.","supports":"the member's cancel step in the app"},{"id":"s29","url":"https://help.skool.com/article/99-how-to-cancel-my-subscription-to-a-community","title":"How to cancel my membership to a community? (paid members only)","publisher":"vendor","quote":"If the payment was processed off the platform, you must contact the respective group admins before leaving the group.","supports":"members who paid outside Skool"},{"id":"s30","url":"https://help.skool.com/article/116-how-to-seek-a-refund-for-the-most-recent-transaction","title":"How to seek a refund for the most recent transaction?","publisher":"vendor","quote":"Canceling a subscription or leaving a group on Skool will not automatically issue a refund.","supports":"member refunds aren't automatic"},{"id":"s31","url":"https://help.skool.com/article/116-how-to-seek-a-refund-for-the-most-recent-transaction","title":"How to seek a refund for the most recent transaction?","publisher":"vendor","quote":"You must reach out to the group admins on Skool Chat or the company support email to whom the group belongs to seek the respective refund.","supports":"how members ask for a refund"},{"id":"s32","url":"https://help.skool.com/article/227-payment-terms-and-policy","title":"Payment terms and policy","publisher":"vendor","quote":"Both are recurring subscriptions after 14 day free trial.","supports":"the owner's free trial becomes a recurring subscription"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["What happens to paid members' subscriptions and payments when the owner cancels and the group is archived is not documented","Whether members can still read the archived group, and whether the owner can still see members' details, is not documented","No export of members or course content is documented in Skool's help center","How Skool confirms a cancellation (email or a status on the Billing tab) is not documented","Skool's terms and transaction terms (tabs on skool.com/legal) couldn't be read; only the 'Skool rules' tab could"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["Added web and app routes for paid members cancelling a group membership (removed at the end of the billing cycle; refunds up to the group's admins)","Labelled the two group-owner routes","Owner routes' notice now says no notice is needed (cancel any time), citing the TLDR line","Summary covers owners and members; dropped 'each group is billed separately', which no page states outright","Tips added: off-platform member payments go through the group's admins; the owner's trial becomes a recurring plan","Re-checked all 21 original quotes: found. What happens to members when an owner's group is archived is still undocumented"]}},"delete_account":{"url":"https://www.skool.com/privacy?rt=udt","difficulty":"medium","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"skool","name":"Skool","recipes":[{"id":"replace-skool","title":"Paid community","best_year_one_net":550}]},"page":"https://stackcut.io/cancel/skool","json":"https://stackcut.io/exits/skool.json","evidence":{"packet_revision":"f8c28d501edb257e76db2665840f371279a41f57e2bbb84dacc65594f9640849","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"skool--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"skool--direct-app--r2","channel":"direct_app","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"skool--direct-web--r3","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"skool--direct-app--r4","channel":"direct_app","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"slab","name":"Slab","category":"productivity","website":"https://slab.com","domains":["slab.com"],"summary":"A Slab admin cancels on the Billing page: Cancel under Danger zone, give a reason, Confirm. You can keep writing until the next billing date; then all posts become read-only. Gotcha: deleting the team (only after cancelling) deletes all content, so export Markdown or Docx first.","routes":[{"channel":"direct_web","label":"Cancel the subscription","applies_to":"Paid Slab plans (Startup and Business, monthly or annual)","who":"A Slab admin","method":"self_serve","start_url":"https://slab.com/app/admin/billing","steps":[{"do":"Open the Billing page (in Team settings, click Billing in the left sidebar)","expect":"Danger zone"},{"do":"Click the Cancel button under Danger zone","expect":"a request for your reason for canceling"},{"do":"Give a reason for canceling, then click Confirm","expect":null}],"confirm_by":null,"effective":"The subscription is cancelled at once and won't be charged again; you can keep writing and editing posts until your next billing date, then all posts become read-only","notice":null,"refund":"Slab's pricing page offers a 30-day money-back guarantee; otherwise its Terms say you won't receive refunds if you cancel your account","fees":null,"source_ids":["b1","b2","b3","b4","b5","b6","b7","b8","b31"]},{"channel":"direct_web","label":"Delete the team","applies_to":"A Slab team you want removed entirely","who":"A user who can open Team settings (the article doesn't name the role)","method":"self_serve","start_url":null,"steps":[{"do":"Cancel any active subscription first: in Team settings, click Billing, then the Cancel subscription button under Danger zone","expect":null},{"do":"Export your content if you need it","expect":null},{"do":"Click your team name in the top-left corner of the sidebar, then Team settings in the dropdown menu","expect":null},{"do":"Click Import & Export in the left sidebar and scroll down to the Danger zone","expect":"Delete team"},{"do":"Click the Delete team button and confirm","expect":null}],"confirm_by":null,"effective":"All your content is deleted","notice":null,"refund":null,"fees":null,"source_ids":["b9","b10","b11","b12","b13","b14","b15","b16"]},{"channel":"sales_contract","label":"Enterprise agreement","applies_to":"Slab Enterprise, which is custom-priced through Slab's sales team","who":"Your organization, through Slab's sales team","method":"contact_sales","start_url":null,"steps":[{"do":"Contact Slab's sales team at sales@slab.com and follow the renewal and termination terms in your Enterprise agreement","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["b32"]}],"pay_less":[{"type":"free_plan","what":"The Free plan covers up to 10 users","evidence":"documented","source_ids":["b17"]},{"type":"downgrade","what":"Move from Business to Startup: click Edit next to your plan on the Billing page, pick the plan and a monthly or annual option, then Save. Premium integrations stop working on Startup","evidence":"documented","source_ids":["b18","b19","b20","b21"]},{"type":"seat_reduction","what":"You're billed for the number of users who can log into Slab, and admins can deactivate users at any time, so fewer users means a smaller bill","evidence":"documented","source_ids":["b22"]},{"type":"student_or_nonprofit","what":"The Startup plan is free for nonprofits and educational use","evidence":"documented","source_ids":["b23"]}],"export":[{"data":"All published posts and topics","how":"An admin clicks the team name in the top left, then Team Settings, the Import & Export tab, and Download next to Published Posts; choose a file type and which kinds of topics, then click Download. A download link arrives by email","format":"Markdown or Docx","limits":"Admins only; secret topics they aren't part of and drafts aren't included. The email can take several minutes","source_ids":["b24","b25","b26","b27","b28"]}],"after_cancel":{"access_until":"Editing continues until your next billing date; after that, all posts are read-only","data_kept":"Posts stay read-only after the billing date. Deleting the team deletes all content; Slab doesn't state a retention period","you_lose":["Writing and editing: all posts become read-only after the next billing date","All content, if you delete the team","Premium integrations, if you move from Business to Startup"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"Slab asks for a reason for canceling before you click Confirm","tips":["Cancel the subscription before deleting the team: the team can't be deleted while a subscription is active","Export before deleting the team: all content is deleted","Slab's Terms make you responsible for exporting your content before your account ends","Plans can be paid by card or ACH invoice"]},"sources":[{"id":"b1","url":"https://help.slab.com/en/articles/3412482-managing-your-subscription","title":"Managing your subscription","publisher":"vendor","quote":"Slab admins can change your Slab plan type, update credit card information, change who receives billing emails, and cancel your account.","supports":"admins manage billing"},{"id":"b2","url":"https://help.slab.com/en/articles/3412482-managing-your-subscription","title":"Managing your subscription","publisher":"vendor","quote":"Click the Cancel button under the Danger zone on the Billing page.","supports":"the cancel step"},{"id":"b3","url":"https://help.slab.com/en/articles/3412482-managing-your-subscription","title":"Managing your subscription","publisher":"vendor","quote":"Provide a reason for canceling your subscription.","supports":"the reason prompt"},{"id":"b4","url":"https://help.slab.com/en/articles/3412482-managing-your-subscription","title":"Managing your subscription","publisher":"vendor","quote":"You can continue to write and edit posts up until your next billing date.","supports":"when access changes"},{"id":"b5","url":"https://help.slab.com/en/articles/3412482-managing-your-subscription","title":"Managing your subscription","publisher":"vendor","quote":"all of your posts will become read-only","supports":"what happens after the billing date"},{"id":"b6","url":"https://slab.com/pricing/","title":"Pricing","publisher":"vendor","quote":"We offer a 30-day money-back guarantee. No questions asked.","supports":"the money-back guarantee"},{"id":"b7","url":"https://slab.com/terms/","title":"Terms of Use","publisher":"vendor","quote":"You will not receive any refunds if you cancel your account.","supports":"no refunds otherwise"},{"id":"b8","url":"https://help.slab.com/en/articles/6630789-delete-your-slab-team","title":"Delete your Slab team","publisher":"vendor","quote":"In Team settings, click on Billing in the left sidebar","supports":"how to reach the Billing page"},{"id":"b9","url":"https://help.slab.com/en/articles/6630789-delete-your-slab-team","title":"Delete your Slab team","publisher":"vendor","quote":"if you still have an active subscription, you must cancel it before deleting your team","supports":"cancel before deleting"},{"id":"b10","url":"https://help.slab.com/en/articles/6630789-delete-your-slab-team","title":"Delete your Slab team","publisher":"vendor","quote":"Under Danger zone, click the Cancel subscription button","supports":"the cancel button's label in Team settings"},{"id":"b11","url":"https://help.slab.com/en/articles/6630789-delete-your-slab-team","title":"Delete your Slab team","publisher":"vendor","quote":"Click your team name in the top-left corner of the sidebar","supports":"where deletion starts"},{"id":"b12","url":"https://help.slab.com/en/articles/6630789-delete-your-slab-team","title":"Delete your Slab team","publisher":"vendor","quote":"Click Team settings in the dropdown menu","supports":"opening Team settings"},{"id":"b13","url":"https://help.slab.com/en/articles/6630789-delete-your-slab-team","title":"Delete your Slab team","publisher":"vendor","quote":"Click Import & Export in the left sidebar","supports":"where the delete button is"},{"id":"b14","url":"https://help.slab.com/en/articles/6630789-delete-your-slab-team","title":"Delete your Slab team","publisher":"vendor","quote":"Scroll down to the Danger zone","supports":"the Danger zone section"},{"id":"b15","url":"https://help.slab.com/en/articles/6630789-delete-your-slab-team","title":"Delete your Slab team","publisher":"vendor","quote":"Click the Delete team button","supports":"the delete step"},{"id":"b16","url":"https://help.slab.com/en/articles/6630789-delete-your-slab-team","title":"Delete your Slab team","publisher":"vendor","quote":"all your content will be deleted","supports":"what deleting the team does"},{"id":"b17","url":"https://slab.com/pricing/","title":"Pricing","publisher":"vendor","quote":"Up to 10 Users","supports":"the Free plan's user limit"},{"id":"b18","url":"https://help.slab.com/en/articles/3412482-managing-your-subscription","title":"Managing your subscription","publisher":"vendor","quote":"Click the Edit button next to your current plan on the Billing page.","supports":"how to change plans"},{"id":"b19","url":"https://help.slab.com/en/articles/3412482-managing-your-subscription","title":"Managing your subscription","publisher":"vendor","quote":"Select a new plan and choose a monthly or annual billing option.","supports":"choosing the new plan"},{"id":"b20","url":"https://help.slab.com/en/articles/3412482-managing-your-subscription","title":"Managing your subscription","publisher":"vendor","quote":"If you are downgrading from Business to Startup","supports":"downgrading from Business to Startup"},{"id":"b21","url":"https://help.slab.com/en/articles/3412482-managing-your-subscription","title":"Managing your subscription","publisher":"vendor","quote":"premium integrations will no longer work","supports":"what you lose on Startup"},{"id":"b22","url":"https://slab.com/pricing/","title":"Pricing","publisher":"vendor","quote":"You will be billed for the number of users who can log into Slab. Admins may deactivate users at any time.","supports":"how users are billed"},{"id":"b23","url":"https://slab.com/pricing/","title":"Pricing","publisher":"vendor","quote":"Yes! Slab's Startup plan is free for non-profits and educational use.","supports":"the nonprofit and education offer"},{"id":"b24","url":"https://help.slab.com/en/articles/2271952-export-or-download-your-content","title":"Export or download your content","publisher":"vendor","quote":"Admins can export a copy of all published posts and topics in Slab.","supports":"what can be exported, and by whom"},{"id":"b25","url":"https://help.slab.com/en/articles/2271952-export-or-download-your-content","title":"Export or download your content","publisher":"vendor","quote":"Click on the Download next to Published Posts","supports":"the bulk export step"},{"id":"b26","url":"https://help.slab.com/en/articles/2271952-export-or-download-your-content","title":"Export or download your content","publisher":"vendor","quote":"Select the file type (Markdown or Docx) and which kinds of topics to download.","supports":"the export formats"},{"id":"b27","url":"https://help.slab.com/en/articles/2271952-export-or-download-your-content","title":"Export or download your content","publisher":"vendor","quote":"They, however, cannot export secret topics they are not a part of or drafts.","supports":"what the export leaves out"},{"id":"b28","url":"https://help.slab.com/en/articles/2271952-export-or-download-your-content","title":"Export or download your content","publisher":"vendor","quote":"an email will be sent with the download link. This should take several minutes.","supports":"how the export is delivered"},{"id":"b29","url":"https://slab.com/terms/","title":"Terms of Use","publisher":"vendor","quote":"You are solely responsible for exporting your Content from the Services prior to termination of your account for any reason","supports":"you must export before your account ends"},{"id":"b30","url":"https://help.slab.com/en/articles/3412482-managing-your-subscription","title":"Managing your subscription","publisher":"vendor","quote":"All plans can be paid via credit card or ACH invoicing. Credit card will be the default","supports":"payment methods"},{"id":"b31","url":"https://help.slab.com/en/articles/3412482-managing-your-subscription","title":"Managing your subscription","publisher":"vendor","quote":"Your subscription will be canceled immediately and will not be charged again.","supports":"cancelling takes effect at once and stops charges"},{"id":"b32","url":"https://slab.com/pricing/","title":"Pricing","publisher":"vendor","quote":"sales@slab.com","supports":"Enterprise is sold through Slab's sales team"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Renewal, notice and refund terms for Slab Enterprise agreements aren't on Slab's public pages, and the help pages don't say whether teams paying by ACH invoice cancel the same way on the Billing page","Whether deleting a team can be undone, and how long data is kept after cancelling, aren't stated","Slab's help pages don't describe a confirmation email after cancelling"],"review":{"by":"stackcut-review","on":"2026-10-06","result":"fixed","notes":["Cancelling takes effect at once and stops future charges (the help page says so); editing still continues until the next billing date","Added an Enterprise route: Enterprise is custom-priced through Slab's sales team","Seat reduction: admins can deactivate users at any time","Replaced a two-word quote with the full sentence saying admins cancel on the Billing page"]}},"page":"https://stackcut.io/cancel/slab","json":"https://stackcut.io/exits/slab.json","evidence":{"packet_revision":"90b219ff5af2134d3e10f5a630acf05cf1903a6335e712cd19dbe7e13bbf5167","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"slab--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"slab--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"slab--sales-contract--r3","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"slack","name":"Slack","category":"communication","website":"https://slack.com","domains":["slack.com"],"summary":"A Workspace Owner (or whoever upgraded) downgrades in Admin, Manage billing, Change plan details, Downgrade to Free, now or at renewal; no refund is documented. The Free plan shows only 90 days of history and deletes data over a year old, so export first.","routes":[{"channel":"direct_web","applies_to":"Pro and Business+ plans bought on the Slack website (card, or self-serve invoice for annual plans)","who":"A Workspace Owner, or the member who upgraded the workspace","method":"self_serve","start_url":null,"steps":[{"do":"In Slack on desktop, click Admin in the sidebar (or your workspace name if you don't see Admin), then select Manage billing","expect":"the Overview tab"},{"do":"On the Overview tab, select Change plan details","expect":"Downgrade to Free"},{"do":"Select Downgrade to Free and choose whether the change takes effect immediately or on your next renewal date, then click Continue to Checkout","expect":"the downgrade details"},{"do":"Review the downgrade details, then click Downgrade Slack","expect":null}],"confirm_by":null,"effective":"Immediately or on the next renewal date, whichever you choose; paid features end when the change takes effect","notice":null,"refund":"None documented for downgrading to Free: the help article mentions Slack credits only when downgrading from Business+ to Pro, and the Slack Terms say fees paid are non-refundable","fees":null,"source_ids":["s1","s2","s3","s4","s5","s8","s26","s28"]},{"channel":"sales_contract","applies_to":"Subscriptions under an Order Form with Slack (Salesforce), such as Enterprise contracts; the Slack Terms are Salesforce's Main Services Agreement plus the Slack Supplemental Terms","who":"The customer that signed the Order Form","method":"contact_sales","start_url":null,"steps":[{"do":"Send Slack (Salesforce) written notice that you won't renew; email is acceptable. Use the notice address the Slack Supplemental Terms give for where your organization is based (US and Canada: Salesforce Tower, 415 Mission Street, San Francisco, CA 94105, attn: VP, Worldwide Sales Operations)","expect":null},{"do":"Send it at least 30 days before the subscription term ends; otherwise, unless your Order Form says differently, the subscription renews for another year","expect":null}],"confirm_by":null,"effective":"At the end of the current subscription term","notice":"Unless the Order Form says otherwise, subscriptions renew automatically for one-year terms unless written notice (email acceptable) is given at least 30 days before the term ends","refund":"Fees paid are non-refundable unless the agreement or Order Form says otherwise","fees":"Payment obligations are non-cancelable, and purchased quantities can't be decreased during the subscription term, unless the Order Form says otherwise","source_ids":["s27","s28","s29","s30","s31","s37"]}],"pay_less":[{"type":"free_plan","what":"Downgrade to the Free plan: 90 days of message and file history, up to 10 third-party or custom apps, one-on-one huddles in DMs; content more than a year old is deleted","evidence":"documented","source_ids":["s10","s12","s35","s36"]},{"type":"downgrade","what":"Move from Business+ to Pro: in Manage billing, Change plan details, select Downgrade to Pro, pick a billing cycle and whether it applies now or at your next renewal date. If applicable, unused Business+ time becomes Slack credit, which has no cash value and expires when the paid plan ends","evidence":"documented","source_ids":["s9","s6","s7"]},{"type":"seat_reduction","what":"Under the Fair Billing Policy, plans bought on the website (card or self-serve invoice) are credited automatically for members who stop using Slack for over 28 days","evidence":"documented","source_ids":["s23","s24"]},{"type":"student_or_nonprofit","what":"Nonprofits: free Pro for workspaces of 250 or fewer members, 85% off above that and on Business+. Education: 85% off Pro or Business+","evidence":"documented","source_ids":["s32","s33"]}],"export":[{"data":"Messages and file links from public channels (Free and Pro); Business+ can also export private channels and DMs with approval","how":"A Workspace Owner or Admin clicks Admin in the sidebar, selects Workspace settings, then Security, clicks Import & export data, opens the Export tab, picks a date range and clicks Start Export; an email links to the download","format":"ZIP file of JSON","limits":"Free workspaces can only export links to files from the last 90 days; exporting private channels and DMs needs Business+ or Enterprise and approval","source_ids":["s16","s17","s18","s19","s20","s34"]}],"after_cancel":{"access_until":"Paid features last until the downgrade takes effect: immediately, or on the next renewal date if you chose that","data_kept":"On the Free plan, history older than 90 days is hidden (it reappears if you upgrade) and content more than a year old is permanently deleted. Contract customers can request an export within 30 days after the agreement ends; after that Slack may delete Customer Data","you_lose":["Message and file history older than 90 days (hidden), and anything older than a year (deleted)","Group huddles: only one-on-one huddles in DMs","Existing workflows, which stop working","Guest accounts, which are deactivated","Canvases and lists, which become read-only","App installations beyond the Free plan's 10","Slack Connect channels, which disconnect (external partners only in one-on-one DMs)"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Downgrading is done in Slack on desktop (Admin, Manage billing)","Downgrading to Free comes with no documented credit or refund, so choosing your next renewal date keeps the paid features until then","Deleting the workspace is separate: only the Primary Owner can do it, and messages and files can't be retrieved afterwards","Once content older than a year is deleted on the Free plan it can't be restored, even by upgrading: export first"]},"sources":[{"id":"s1","url":"https://slack.com/help/articles/48764458651795-Change-or-cancel-your-paid-Slack-plan","title":"Change or cancel your paid Slack plan","publisher":"vendor","quote":"Workspace Owners and members who've upgraded a workspace can switch from the Pro plan to Business+ or downgrade to the Pro or free plan.","supports":"who can downgrade or cancel"},{"id":"s2","url":"https://slack.com/help/articles/48764458651795-Change-or-cancel-your-paid-Slack-plan","title":"Change or cancel your paid Slack plan","publisher":"vendor","quote":"From your desktop, click Admin in the sidebar. If you don't see this option, click your workspace name to access workspace settings instead.","supports":"where the flow starts"},{"id":"s3","url":"https://slack.com/help/articles/48764458651795-Change-or-cancel-your-paid-Slack-plan","title":"Change or cancel your paid Slack plan","publisher":"vendor","quote":"Select Manage billing from the menu. From the Overview tab, select Change plan details.","supports":"the Manage billing and Change plan details steps"},{"id":"s4","url":"https://slack.com/help/articles/48764458651795-Change-or-cancel-your-paid-Slack-plan","title":"Change or cancel your paid Slack plan","publisher":"vendor","quote":"Select Downgrade to Free and decide whether your plan change will take effect immediately or on your next renewal date.","supports":"the Downgrade to Free step and when it takes effect"},{"id":"s5","url":"https://slack.com/help/articles/48764458651795-Change-or-cancel-your-paid-Slack-plan","title":"Change or cancel your paid Slack plan","publisher":"vendor","quote":"Review the downgrade details, then click Downgrade Slack.","supports":"the final confirm step"},{"id":"s6","url":"https://slack.com/help/articles/48764458651795-Change-or-cancel-your-paid-Slack-plan","title":"Change or cancel your paid Slack plan","publisher":"vendor","quote":"If applicable, we'll credit your workspace account with Slack credits equal to the cost of any unused portion of your paid plan.","supports":"credit for unused time"},{"id":"s7","url":"https://slack.com/help/articles/48764458651795-Change-or-cancel-your-paid-Slack-plan","title":"Change or cancel your paid Slack plan","publisher":"vendor","quote":"Credits have no currency or exchange value, are non-transferable and non-refundable, and will expire following the termination of your paid Slack plan.","supports":"credits are non-refundable and expire"},{"id":"s8","url":"https://slack.com/help/articles/48764458651795-Change-or-cancel-your-paid-Slack-plan","title":"Change or cancel your paid Slack plan","publisher":"vendor","quote":"When you switch to the free plan, you'll lose access to the paid features available on your plan.","supports":"paid features end on downgrade"},{"id":"s9","url":"https://slack.com/help/articles/48764458651795-Change-or-cancel-your-paid-Slack-plan","title":"Change or cancel your paid Slack plan","publisher":"vendor","quote":"Select Downgrade to Pro, choose a billing cycle, and whether your plan change will take effect immediately or on your next renewal date.","supports":"downgrading Business+ to Pro"},{"id":"s10","url":"https://slack.com/help/articles/27204752526611-Feature-limitations-on-the-free-version-of-Slack","title":"Feature limitations on the free version of Slack","publisher":"vendor","quote":"limited to the most recent 90 days of message and file history, and all data in your workspace that's more than one year old will be deleted.","supports":"the Free plan's history limits"},{"id":"s11","url":"https://slack.com/help/articles/27204752526611-Feature-limitations-on-the-free-version-of-Slack","title":"Feature limitations on the free version of Slack","publisher":"vendor","quote":"When you upgrade, your messages and files beyond the 90-day limit will be revealed.","supports":"hidden history returns on upgrade"},{"id":"s12","url":"https://slack.com/help/articles/115003205446-Slack-plans-and-features","title":"Slack plans and features","publisher":"vendor","quote":"Messages and files on the Free plan will only be stored for one year.","supports":"Free plan storage limit"},{"id":"s13","url":"https://slack.com/help/articles/27204752526611-Feature-limitations-on-the-free-version-of-Slack","title":"Feature limitations on the free version of Slack","publisher":"vendor","quote":"Existing workflows will stop working when you downgrade, and you won't be able to create new ones","supports":"workflows stop on downgrade"},{"id":"s14","url":"https://slack.com/help/articles/27204752526611-Feature-limitations-on-the-free-version-of-Slack","title":"Feature limitations on the free version of Slack","publisher":"vendor","quote":"any existing guest accounts will be deactivated","supports":"guests are deactivated on downgrade"},{"id":"s15","url":"https://slack.com/help/articles/29414264463635","title":"Updates to message and file history on free workspaces","publisher":"vendor","quote":"It will not be possible to restore messages and files once deletion occurs.","supports":"deleted Free-plan content can't be restored"},{"id":"s16","url":"https://slack.com/help/articles/201658943-Export-your-workspace-data","title":"Export your workspace data","publisher":"vendor","quote":"Workspace Owners and Admins can export messages and file links from public channels in JSON format.","supports":"who can export, what, and the format"},{"id":"s17","url":"https://slack.com/help/articles/201658943-Export-your-workspace-data","title":"Export your workspace data","publisher":"vendor","quote":"Workspaces on the Free plan can only export links to files from the last 90 days.","supports":"the Free plan export limit"},{"id":"s18","url":"https://slack.com/help/articles/201658943-Export-your-workspace-data","title":"Export your workspace data","publisher":"vendor","quote":"Select Workspace settings from the menu, then click Security.","supports":"where exports are made"},{"id":"s19","url":"https://slack.com/help/articles/201658943-Export-your-workspace-data","title":"Export your workspace data","publisher":"vendor","quote":"Click Start Export. We'll send you an email once your export file is ready.","supports":"starting the export and the email"},{"id":"s20","url":"https://slack.com/help/articles/201658943-Export-your-workspace-data","title":"Export your workspace data","publisher":"vendor","quote":"Click Ready for download to access the ZIP file.","supports":"the export format"},{"id":"s21","url":"https://slack.com/help/articles/204067366-Delete-a-workspace","title":"Delete a workspace","publisher":"vendor","quote":"Only the Primary Owner of a workspace can delete it.","supports":"who can delete a workspace"},{"id":"s22","url":"https://slack.com/help/articles/204067366-Delete-a-workspace","title":"Delete a workspace","publisher":"vendor","quote":"Messages and files cannot be retrieved after your workspace is deleted.","supports":"deleting a workspace is permanent"},{"id":"s23","url":"https://slack.com/help/articles/218915077-Slacks-Fair-Billing-Policy","title":"Slack's Fair Billing Policy","publisher":"vendor","quote":"Our Fair Billing Policy applies to Slack plans and add-ons purchased via the Slack website and paid for by credit card or self-serve invoicing.","supports":"which plans the Fair Billing Policy covers"},{"id":"s24","url":"https://slack.com/help/articles/218915077-Slacks-Fair-Billing-Policy","title":"Slack's Fair Billing Policy","publisher":"vendor","quote":"Credits will be deposited to your Slack account for the unused portion of the billing period.","supports":"credits for inactive members"},{"id":"s25","url":"https://slack.com/help/articles/27204752526611-Feature-limitations-on-the-free-version-of-Slack","title":"Feature limitations on the free version of Slack","publisher":"vendor","quote":"converted to read-only and you won't be able to create new ones","supports":"canvases and lists become read-only"},{"id":"s26","url":"https://slack.com/help/articles/360002038947-Supported-payment-methods","title":"Supported payment methods","publisher":"vendor","quote":"Some workspaces can use self-serve invoices to pay for Slack via check or direct deposit.","supports":"self-serve invoice billing"},{"id":"s27","url":"https://www.salesforce.com/en-us/wp-content/uploads/sites/4/documents/legal/salesforce_MSA.pdf","title":"Main Services Agreement (Salesforce, the Slack Terms)","publisher":"vendor","quote":"will automatically renew for additional one year terms, unless either party gives the other written notice (email acceptable) at least 30 days before the end of the relevant subscription term","supports":"auto-renewal and the 30-day non-renewal notice"},{"id":"s28","url":"https://www.salesforce.com/en-us/wp-content/uploads/sites/4/documents/legal/salesforce_MSA.pdf","title":"Main Services Agreement (Salesforce, the Slack Terms)","publisher":"vendor","quote":"payment obligations are non-cancelable and fees paid are non-refundable, and (iii) quantities purchased cannot be decreased during the relevant subscription term.","supports":"fees for the rest of the term, and no seat decreases mid-term"},{"id":"s29","url":"https://www.salesforce.com/en-us/wp-content/uploads/sites/4/documents/legal/salesforce_MSA.pdf","title":"Main Services Agreement (Salesforce, the Slack Terms)","publisher":"vendor","quote":"within 30 days after the effective date of termination or expiration of this Agreement, SFDC will make Customer Data available to Customer for export or download","supports":"the 30-day export window after the agreement ends"},{"id":"s30","url":"https://slack.com/terms-of-service","title":"Main Services Agreement | Legal | Slack","publisher":"vendor","quote":"The Main Services Agreement and the Slack Supplemental Terms (together, the","supports":"the Slack Terms are the Main Services Agreement plus the Supplemental Terms"},{"id":"s31","url":"https://slack.com/slack-supplemental-terms","title":"Slack Supplemental Terms","publisher":"vendor","quote":"the address to which Customer should direct notices","supports":"the notice address depends on where the customer is based"},{"id":"s32","url":"https://slack.com/help/articles/204368833-Apply-for-the-Slack-for-Nonprofits-discount","title":"Apply for the Slack for Nonprofits discount","publisher":"vendor","quote":"We offer workspaces with 250 or fewer members a free upgrade, and an 85% discount for workspaces above that size.","supports":"the nonprofit discount"},{"id":"s33","url":"https://slack.com/help/articles/206646877-Apply-for-the-Slack-for-Education-discount","title":"Apply for the Slack for Education discount","publisher":"vendor","quote":"The Slack for Education program offers an 85% discount on our Pro or Business+ plans.","supports":"the education discount"},{"id":"s34","url":"https://slack.com/help/articles/29414264463635","title":"Updates to message and file history on free workspaces","publisher":"vendor","quote":"Workspaces on the free version of Slack can export data.","supports":"Free workspaces can export"},{"id":"s35","url":"https://slack.com/help/articles/27204752526611-Feature-limitations-on-the-free-version-of-Slack","title":"Feature limitations on the free version of Slack","publisher":"vendor","quote":"On the free version of Slack, you'll be limited to 10 third-party or custom app installations.","supports":"the Free plan's app limit"},{"id":"s36","url":"https://slack.com/help/articles/27204752526611-Feature-limitations-on-the-free-version-of-Slack","title":"Feature limitations on the free version of Slack","publisher":"vendor","quote":"Once you downgrade from a paid plan, you'll be limited to one-on-one huddles in DMs.","supports":"huddles on the Free plan"},{"id":"s37","url":"https://slack.com/slack-supplemental-terms","title":"Slack Supplemental Terms","publisher":"vendor","quote":"Salesforce Tower, 415 Mission Street, San Francisco, CA 94105, attn: VP, Worldwide Sales Operations","supports":"the notice address for customers in the US and Canada"},{"id":"s38","url":"https://slack.com/help/articles/27204752526611-Feature-limitations-on-the-free-version-of-Slack","title":"Feature limitations on the free version of Slack","publisher":"vendor","quote":"Slack Connect channels will disconnect, and you'll be limited to working with external partners one-on-one, in DMs.","supports":"Slack Connect channels disconnect on the Free plan"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Slack's help pages on payment methods, upgrading and changing plans don't mention Apple App Store or Google Play in-app purchases, so no app-store route was added","What the billing page shows after a downgrade (the confirmation) is not documented","How Enterprise customers cancel in practice (account team, notice address) is not in the help center; the contract route rests on the Main Services Agreement"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Downgrade to Free: removed the Slack-credit refund; the help article gives credits only for Business+ to Pro (moved there)","Summary and tip rewritten to match: no documented refund when downgrading to Free","Contract route: added the US and Canada notice address from the Supplemental Terms","Added Slack Connect channels disconnecting to what you lose","MSA quotes re-read: renewal, fees and 30-day export clauses match"]}},"delete_account":{"url":"https://my.slack.com/account/settings","difficulty":"hard","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"slack","name":"Slack","recipes":[{"id":"replace-slack","title":"Team chat","best_year_one_net":80}]},"page":"https://stackcut.io/cancel/slack","json":"https://stackcut.io/exits/slack.json","evidence":{"packet_revision":"8fd5085c38cc8cc1f1433d3e5da61c82228e85155fbe83d9460a105ecd4b751a","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"slack--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"slack--sales-contract--r2","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"sling_tv","name":"Sling TV","category":"streaming_video","website":"https://www.sling.com","domains":["sling.com"],"summary":"Sign in at sling.com/account, select Manage, then Cancel; access runs to your next bill date, a confirmation email follows, and there are no refunds for partial months. Roku-billed Sling is managed by Sling: call 888-394-6698. Consider pausing for up to 6 months; DVR recordings are kept 90 days.","routes":[{"channel":"direct_web","applies_to":"Recurring monthly Sling subscriptions paid on Sling with a card or a wallet (PayPal, Apple Pay, Google Pay, Amazon Pay). 1, 3 and 7 Day Passes can't be paused or cancelled","who":"The account holder, signed in to their Sling account","method":"self_serve","start_url":"https://www.sling.com/account","steps":[{"do":"Sign in to your Sling account","expect":"Manage"},{"do":"Select Manage next to your subscription","expect":"Cancel"},{"do":"Select Cancel and confirm","expect":null}],"confirm_by":"Sling sends an email confirming the cancellation","effective":"Access continues until the date of your next regular bill; no further charges","notice":null,"refund":"Fees are charged monthly in advance; no credits or refunds for partial or prepaid months after cancelling","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6"]},{"channel":"roku","applies_to":"Sling subscriptions billed through Roku","who":"The Sling account holder","method":"phone","start_url":null,"steps":[{"do":"Call Sling TV at 888-394-6698 and ask to cancel; Roku processes the charge but Sling manages the subscription","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s7","s8"]}],"pay_less":[{"type":"pause","what":"Pause instead: sign in, select Manage, then See pause options. A standard pause lasts up to 6 months; Pause Extra (1 to 3 months, $5 monthly deposit returned on restart) keeps DVR playback. Not available for day passes, promotions, gift-card or BitPay-only payers, or Apple Pay, Google Pay and other third-party billing","evidence":"documented","source_ids":["s9","s10","s11","s16"]},{"type":"free_plan","what":"Sling Freestream's 600+ free channels stay available while paused or cancelled","evidence":"documented","source_ids":["s12"]},{"type":"downgrade","what":"Switch to a cheaper base plan (Manage, then Switch or Upgrade) or remove extras; removing extras gives no refund, and you keep them until the end of your billing cycle","evidence":"documented","source_ids":["s13","s14","s18"]}],"export":[],"after_cancel":{"access_until":"The date of your next regular bill","data_kept":"DVR recordings are saved for 90 days in case you resubscribe","you_lose":["Paid channels at the end of the billing cycle","Access to DVR recordings made with the subscription (kept 90 days)"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Deleting the app does not cancel; sign in and cancel","1, 3 and 7 Day Passes can't be paused or cancelled","If the cancel page errors, Sling suggests a private or incognito tab or clearing the browser cache"]},"sources":[{"id":"s1","url":"https://www.sling.com/help/en/account-questions/account-changes/pause-cancel-subscription","title":"Cancel your Sling subscription","publisher":"vendor","quote":"sign in to your account and select Manage then select Cancel.","supports":"the cancel steps"},{"id":"s2","url":"https://www.sling.com/help/en/account-questions/account-changes/pause-cancel-subscription","title":"Cancel your Sling subscription","publisher":"vendor","quote":"Your Sling access will continue until the date of your next regular bill, but you won't be charged again.","supports":"when access ends"},{"id":"s3","url":"https://www.sling.com/help/en/account-questions/account-changes/pause-cancel-subscription","title":"Cancel your Sling subscription","publisher":"vendor","quote":"We'll send you an email confirming your cancellation.","supports":"how to confirm"},{"id":"s4","url":"https://www.sling.com/help/en/account-questions/account-changes/pause-cancel-subscription","title":"Cancel your Sling subscription","publisher":"vendor","quote":"Programming fees are charged monthly in advance and no credits or refunds will be issued for partial or prepaid months after cancellation.","supports":"the refund policy"},{"id":"s5","url":"https://www.sling.com/help/en/account-questions/account-changes/pause-cancel-subscription","title":"Cancel your Sling subscription","publisher":"vendor","quote":"1 Day, 3 Day, and 7 Day Passes cannot be paused or cancelled.","supports":"day passes"},{"id":"s6","url":"https://www.sling.com/help/en/account-questions/billing-payments/billing-faq","title":"Billing & payments","publisher":"vendor","quote":"Sling accepts debit and credit cards, or you can select Express Pay at checkout to use tools like PayPal, Apple Pay, Google Pay and Amazon Pay.","supports":"wallet payments are still Sling billing"},{"id":"s7","url":"https://support.roku.com/article/manage-or-cancel-subscriptions","title":"Manage or cancel subscriptions on Roku","publisher":"platform","quote":"To manage or cancel your Disney+, Hulu, or Sling TV subscription, even if you're billed through Roku, contact Disney+ (888-905-7888), Hulu (877-824-4858), or Sling TV (888-394-6698) directly.","supports":"the Roku-billed route and phone number"},{"id":"s8","url":"https://support.roku.com/article/manage-or-cancel-subscriptions","title":"Manage or cancel subscriptions on Roku","publisher":"platform","quote":"Roku processes the charge, but Disney+, Hulu, and Sling TV manage the subscription.","supports":"Sling manages Roku-billed subscriptions"},{"id":"s9","url":"https://www.sling.com/help/en/account-questions/account-changes/pause-cancel-subscription","title":"Cancel your Sling subscription","publisher":"vendor","quote":"To pause, sign in to your account and select Manage, then select See pause options.","supports":"how to pause"},{"id":"s10","url":"https://www.sling.com/help/en/account-questions/account-changes/pause-cancel-subscription","title":"Cancel your Sling subscription","publisher":"vendor","quote":"A standard pause can be applied to your account for up to 6 months. Pause Extra is available for 1, 2, or 3 months.","supports":"pause lengths"},{"id":"s11","url":"https://www.sling.com/help/en/account-questions/account-changes/pause-cancel-subscription","title":"Cancel your Sling subscription","publisher":"vendor","quote":"Subscriptions made through Apple Pay, Google Pay or other third party billing services","supports":"who can't pause"},{"id":"s12","url":"https://www.sling.com/help/en/account-questions/account-changes/pause-cancel-subscription","title":"Cancel your Sling subscription","publisher":"vendor","quote":"Even when your account is paused or cancelled, you can watch over 600 free channels on Sling Freestream.","supports":"the free tier"},{"id":"s13","url":"https://www.sling.com/help/en/account-questions/account-changes/manage-sub-amazon","title":"Edit your subscription","publisher":"vendor","quote":"Choose the plan you'd like to subscribe to instead, and select Switch or Upgrade","supports":"switching base plans"},{"id":"s14","url":"https://www.sling.com/help/en/account-questions/account-changes/manage-sub-amazon","title":"Edit your subscription","publisher":"vendor","quote":"When you remove add-ons from your subscription, a refund isn't issued.","supports":"removing extras"},{"id":"s15","url":"https://www.sling.com/help/en/account-questions/account-changes/pause-cancel-subscription","title":"Cancel your Sling subscription","publisher":"vendor","quote":"Content you recorded with a Sling subscription will be unavailable when your subscription is cancelled. However, we'll save those recordings for you for 90 days in case you resubscribe.","supports":"what happens to DVR recordings"},{"id":"s16","url":"https://www.sling.com/help/en/account-questions/account-changes/pause-cancel-subscription","title":"Cancel your Sling subscription","publisher":"vendor","quote":"For a $5 monthly deposit, you get all the benefits of pause listed above, plus you can:","supports":"the Pause Extra deposit"},{"id":"s17","url":"https://www.sling.com/help/en/account-questions/account-changes/pause-cancel-subscription","title":"Cancel your Sling subscription","publisher":"vendor","quote":"You'll still need to sign in to your account and cancel your subscription.","supports":"deleting the app does not cancel"},{"id":"s18","url":"https://www.sling.com/help/en/account-questions/account-changes/manage-sub-amazon","title":"Edit your subscription","publisher":"vendor","quote":"until the end of your billing cycle","supports":"removed extras stay until the end of the billing cycle"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Sling's own pages don't cover Roku billing; the Roku route comes from Roku's help page","When access ends for a Roku-billed Sling subscription is not stated","No data export is documented","Whether 1, 3 and 7 Day Passes renew is not stated on Sling's cancel page"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Removed the unsupported claim that Day Passes don't renew or end on their own (applies_to and tip); noted as unverified","Downgrade item: dropped 'the next bill is lower' (not on the page); cites the billing-cycle wording (s18)","Roku route re-confirmed on Roku's page: Sling manages Roku-billed subscriptions, call 888-394-6698"]}},"delete_account":{"url":"https://www.sling.com/help/en/account-questions/account-changes/manage-account","difficulty":"impossible","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/sling_tv","json":"https://stackcut.io/exits/sling_tv.json","evidence":{"packet_revision":"8edf22958c831454bcd9d7f177970a06cbb6016439ab877cabdac30c5166308b","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"sling-tv--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"sling-tv--roku--r2","channel":"roku","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"smallpdf","name":"Smallpdf","category":"productivity","website":"https://smallpdf.com","domains":["smallpdf.com"],"summary":"Cancel in a browser: Account settings, Plan & Billing, Manage subscription, Cancel Subscription, then confirm. Pro lasts to the end of the billing period; a cancelled free trial ends Pro at once. App Store and Google Play subscriptions are cancelled in the store. Terminating mid-term may cost a fee.","routes":[{"channel":"direct_web","applies_to":"Smallpdf Pro and Pro for Teams subscriptions and free trials bought on smallpdf.com","who":"The signed-in account holder who bought the subscription","method":"self_serve","start_url":null,"steps":[{"do":"Sign in to your Smallpdf account in a web browser (cancelling isn't available in the mobile app)","expect":null},{"do":"Go to Account settings and select Plan & Billing","expect":"Manage subscription"},{"do":"Click Manage subscription, then Cancel Subscription","expect":"Cancel Subscription"},{"do":"Confirm by clicking Cancel Subscription again","expect":null},{"do":"Alternatively, in Manage subscription, toggle off the Auto-renewal setting and confirm when prompted","expect":null}],"confirm_by":null,"effective":"Future billing stops and Pro features stay active until the current billing period ends. A cancelled free trial loses Pro features immediately, per the cancel guide (the pricing FAQ instead says the account moves to the free plan when the 7-day trial expires)","notice":"Subscriptions renew automatically at the end of each billing period unless cancelled; annual subscribers get a notification email 10 days before renewal. To avoid being charged after a trial, cancel within the trial period","refund":"Cancelling doesn't refund amounts already paid, except as required by law; Smallpdf handles refund requests case by case through support","fees":"Terminating before the end of the current billing cycle or an agreed subscription term may carry an early termination fee; for a statutory early termination (such as under the EU Data Act) it equals the payments left for the agreed term","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s14","s15","s16","s17","s19","s36","s39"]},{"channel":"apple_app_store","applies_to":"Smallpdf subscriptions bought through the App Store (billed by Apple)","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then the Smallpdf subscription","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription","expect":null}],"confirm_by":"The subscription shows an expiration message in red text, or has no Cancel button","effective":null,"notice":"For an Apple-billed trial, cancel at least 24 hours before the trial ends","refund":null,"fees":null,"source_ids":["s18","s20","s21","s22"]},{"channel":"google_play","applies_to":"Smallpdf subscriptions bought through Google Play","who":"The Google account that bought the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to subscriptions in Google Play (on a computer or in the Play Store app)","expect":"Manage"},{"do":"For the Smallpdf subscription, click Manage, then Cancel subscription","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time you've already paid","notice":null,"refund":null,"fees":null,"source_ids":["s18","s23","s24","s25"]}],"pay_less":[{"type":"free_plan","what":"Use the Free plan instead: 30+ document management tools, with limited document downloads and limited mobile app access","evidence":"documented","source_ids":["s16","s28","s29","s37"]},{"type":"annual_billing","what":"Pay yearly instead of monthly: Smallpdf's Teams page calls Yearly the best value","evidence":"documented","source_ids":["s30"]},{"type":"seat_reduction","what":"On Smallpdf for Teams, delete users at any time in the Team section of the Account page","evidence":"documented","source_ids":["s31"]}],"export":[{"data":"Files saved to your Smallpdf storage (files you process while signed in on the web or mobile)","how":"Open your stored files (See My Files) and save copies of the documents you need to your own device before cancelling or deleting the account","format":null,"limits":"Smallpdf doesn't promise stored files will always stay accessible, and deleting the account permanently deletes them","source_ids":["s32","s33","s34","s38"]}],"after_cancel":{"access_until":"The end of the current billing period (a cancelled free trial loses Pro features right away)","data_kept":"Files processed while signed in are deleted within one hour unless saved to your file storage; saved files you delete are generally removed within 14 days. Deleting the account permanently deletes your files. How long stored files are kept after a subscription simply ends isn't stated","you_lose":["Pro features when the billing period ends","A cancelled free trial, which can't be resumed","All stored files, if you delete the account"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancelling isn't available in the Smallpdf mobile app: open the account page in a browser","App Store and Google Play subscriptions must be cancelled in that store, not on smallpdf.com","Deleting the account cancels all subscriptions immediately and permanently deletes your files: download what you need first","Annual subscribers get a reminder email 10 days before renewal","Cancelling a free trial removes Pro features at once, and a cancelled trial can't be resumed","Don't ask to end a plan mid-term unless you accept a possible early termination fee: a normal cancellation simply stops the next renewal","Business plans are custom offers from Smallpdf's team; ending one before its agreed subscription term may carry an early termination fee"]},"sources":[{"id":"s1","url":"https://smallpdf.com/blog/how-to-cancel-a-smallpdf-subscription","title":"How To Cancel a Smallpdf Subscription","publisher":"vendor","quote":"Go to Account settings and select \"Plan & Billing.\"","supports":"where the cancel flow starts"},{"id":"s2","url":"https://smallpdf.com/blog/how-to-cancel-a-smallpdf-subscription","title":"How To Cancel a Smallpdf Subscription","publisher":"vendor","quote":"Click \"Manage subscription.\"","supports":"the Manage subscription step"},{"id":"s3","url":"https://smallpdf.com/blog/how-to-cancel-a-smallpdf-subscription","title":"How To Cancel a Smallpdf Subscription","publisher":"vendor","quote":"Select \"Cancel Subscription.\"","supports":"the Cancel Subscription step"},{"id":"s4","url":"https://smallpdf.com/blog/how-to-cancel-a-smallpdf-subscription","title":"How To Cancel a Smallpdf Subscription","publisher":"vendor","quote":"Confirm by clicking on \"Cancel Subscription\" again.","supports":"the confirm step"},{"id":"s5","url":"https://smallpdf.com/support","title":"Smallpdf Help","publisher":"vendor","quote":"When you cancel an existing subscription, you will still have access to all Pro features for the rest of the current billing period.","supports":"access continues to the end of the billing period"},{"id":"s6","url":"https://smallpdf.com/terms","title":"Smallpdf Terms and Conditions","publisher":"vendor","quote":"Cancellations take effect at the end of the current billing cycle and do not apply retroactively.","supports":"when a cancellation takes effect"},{"id":"s7","url":"https://smallpdf.com/terms","title":"Smallpdf Terms and Conditions","publisher":"vendor","quote":"This means any cancellation will stop future billings but will not result in a refund for amounts already paid","supports":"no refund on cancelling"},{"id":"s8","url":"https://smallpdf.com/blog/how-to-cancel-a-smallpdf-subscription","title":"How To Cancel a Smallpdf Subscription","publisher":"vendor","quote":"We handle refund requests on a case-by-case basis.","supports":"refund requests through support"},{"id":"s9","url":"https://smallpdf.com/terms","title":"Smallpdf Terms and Conditions","publisher":"vendor","quote":"If you do not cancel your subscription, it will automatically renew at the end of each billing period.","supports":"automatic renewal"},{"id":"s10","url":"https://smallpdf.com/support","title":"Smallpdf Help","publisher":"vendor","quote":"If you have an annual subscription, we will send you a notification email 10 days before the renewal occurs.","supports":"the annual renewal reminder"},{"id":"s11","url":"https://smallpdf.com/terms","title":"Smallpdf Terms and Conditions","publisher":"vendor","quote":"If you terminate your subscription prior to the end of the current billing cycle or agreed subscription term, an early termination fee may apply.","supports":"the early termination fee"},{"id":"s12","url":"https://smallpdf.com/terms","title":"Smallpdf Terms and Conditions","publisher":"vendor","quote":"such fees correspond to the portion of the payment that would otherwise have been payable for the remainder of the agreed subscription term.","supports":"how the early termination fee is calculated"},{"id":"s13","url":"https://smallpdf.com/blog/how-to-cancel-a-smallpdf-subscription","title":"How To Cancel a Smallpdf Subscription","publisher":"vendor","quote":"Toggle off the \"Auto-renewal\" setting.","supports":"turning off auto-renewal"},{"id":"s14","url":"https://smallpdf.com/blog/how-to-cancel-a-smallpdf-subscription","title":"How To Cancel a Smallpdf Subscription","publisher":"vendor","quote":"Canceling your free trial immediately removes Pro features.","supports":"a cancelled trial ends Pro at once"},{"id":"s15","url":"https://smallpdf.com/blog/how-to-cancel-a-smallpdf-subscription","title":"How To Cancel a Smallpdf Subscription","publisher":"vendor","quote":"You cannot resume a canceled trial.","supports":"a cancelled trial can't be resumed"},{"id":"s16","url":"https://smallpdf.com/pricing","title":"Smallpdf Pricing and Plans","publisher":"vendor","quote":"If you cancel the free trial, your account will be automatically downgraded to the free plan when the 7-day period expires.","supports":"what the pricing FAQ says about cancelled trials"},{"id":"s17","url":"https://smallpdf.com/terms","title":"Smallpdf Terms and Conditions","publisher":"vendor","quote":"If you do not wish to continue our service once the free trial ends you must cancel the service within the free trial period.","supports":"cancel within the trial to avoid a charge"},{"id":"s18","url":"https://smallpdf.com/blog/how-to-cancel-a-smallpdf-subscription","title":"How To Cancel a Smallpdf Subscription","publisher":"vendor","quote":"If you signed up through the App Store or Google Play, you'll need to cancel through your app-store account settings instead of the Smallpdf website.","supports":"App Store and Google Play subscriptions are cancelled in the store"},{"id":"s19","url":"https://smallpdf.com/blog/how-to-cancel-a-smallpdf-subscription","title":"How To Cancel a Smallpdf Subscription","publisher":"vendor","quote":"At the moment, cancellations are only available on the Smallpdf account page.","supports":"cancelling happens on the web account page, not in the app"},{"id":"s20","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple cancel steps"},{"id":"s21","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm an Apple cancellation"},{"id":"s22","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.","supports":"the Apple trial notice"},{"id":"s23","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"the Google Play cancel steps"},{"id":"s24","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when a Google Play cancellation takes effect"},{"id":"s25","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"Important: When you uninstall an app, your subscription won't cancel.","supports":"uninstalling doesn't cancel"},{"id":"s26","url":"https://smallpdf.com/pricing","title":"Smallpdf Pricing and Plans","publisher":"vendor","quote":"Talk to our team to get a custom offer","supports":"Business plans are custom offers"},{"id":"s27","url":"https://smallpdf.com/blog/how-to-cancel-a-smallpdf-subscription","title":"How To Cancel a Smallpdf Subscription","publisher":"vendor","quote":"You can reach our support team anytime through our contact form","supports":"contacting support"},{"id":"s28","url":"https://smallpdf.com/pricing","title":"Smallpdf Pricing and Plans","publisher":"vendor","quote":"30+ document management tools","supports":"what the Free plan includes"},{"id":"s29","url":"https://smallpdf.com/pricing","title":"Smallpdf Pricing and Plans","publisher":"vendor","quote":"Limited document downloads","supports":"the Free plan's limits"},{"id":"s30","url":"https://smallpdf.com/business","title":"Smallpdf for Teams","publisher":"vendor","quote":"toggle your preferred payment option to Monthly or Yearly (best value)","supports":"yearly billing is the best value"},{"id":"s31","url":"https://smallpdf.com/support","title":"Smallpdf Help","publisher":"vendor","quote":"You can add or delete users for your Smallpdf for Teams plan at any time via the \"Team\" section of the Account page.","supports":"removing team users"},{"id":"s32","url":"https://smallpdf.com/starter-guide-to-smallpdf","title":"Smallpdf Starter Guide","publisher":"vendor","quote":"With your Smallpdf account, any file you process via Smallpdf Web or Mobile will be conveniently saved to our storage service","supports":"files are saved to your account storage"},{"id":"s33","url":"https://smallpdf.com/terms","title":"Smallpdf Terms and Conditions","publisher":"vendor","quote":"We can't promise that stored files will always appear to or be accessible by you.","supports":"keep your own copies"},{"id":"s34","url":"https://smallpdf.com/blog/how-to-cancel-a-smallpdf-subscription","title":"How To Cancel a Smallpdf Subscription","publisher":"vendor","quote":"Deleting your account will cancel all subscriptions immediately and permanently delete your files.","supports":"what deleting the account does"},{"id":"s35","url":"https://smallpdf.com/privacy","title":"Smallpdf Privacy Policy","publisher":"vendor","quote":"we delete User Files within one hour unless you save them to your file storage. When you choose to delete saved User Files, we generally delete them within 14 days.","supports":"how long files are kept"},{"id":"s36","url":"https://smallpdf.com/support","title":"Smallpdf Help","publisher":"vendor","quote":"You can cancel a Smallpdf Pro trial or existing subscription at any time via the \"Plan\" section on the Account page.","supports":"trials and subscriptions are cancelled on the Account page"},{"id":"s37","url":"https://smallpdf.com/pricing","title":"Smallpdf pricing","publisher":"vendor","quote":"Limited mobile app access","supports":"the Free plan's mobile limit"},{"id":"s38","url":"https://smallpdf.com/starter-guide-to-smallpdf","title":"Starter guide to Smallpdf","publisher":"vendor","quote":"See My Files","supports":"where stored files are"},{"id":"s39","url":"https://smallpdf.com/blog/how-to-cancel-a-smallpdf-subscription","title":"How to cancel a Smallpdf subscription","publisher":"vendor","quote":"Confirm your choice when prompted.","supports":"the auto-renewal toggle confirm"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Smallpdf's pages disagree on cancelled free trials: the cancel guide says Pro features end immediately, the pricing FAQ says the account moves to the free plan when the 7-day trial expires","What confirms a web cancellation (email or on-screen status) is not stated","Who on a Teams account can cancel (owner or admin) is not stated","How Business (custom offer) customers cancel, and any notice period in their agreements, is not documented","No bulk download of stored files is documented, and how long stored files are kept after a subscription ends is not stated"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked every route fact against Smallpdf's cancel guide (modified July 2026), support FAQ, Terms (January 2026), pricing and privacy pages, and Apple's and Google's help pages; all confirmed","Added quotes for three claims that had none: the auto-renewal toggle's confirm prompt, the Free plan's limited mobile app access, and the See My Files link","Business plans (20+ seats, custom offers) still have no documented cancellation steps; the Terms say a separate agreement controls where it conflicts"]}},"delete_account":{"url":"https://smallpdf.com/profile","difficulty":"hard","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/smallpdf","json":"https://stackcut.io/exits/smallpdf.json","evidence":{"packet_revision":"e8c41ce917553d5a41e7cb3b24d836475c2d33c6799a2a8191e58e45392ed252","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"smallpdf--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"smallpdf--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"smallpdf--google-play--r3","channel":"google_play","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"smartlead","name":"Smartlead","category":"marketing_sales","website":"https://www.smartlead.ai","domains":["smartlead.ai"],"summary":"Base and Pro: click your profile picture, Settings, Subscription, then Cancel; the plan runs to the end of the billing cycle. Custom plans: email support. Gotcha: SmartSenders mailboxes bill separately until you delete them, and your data is deleted after a two-week grace period.","routes":[{"channel":"direct_web","label":"Base and Pro plans","applies_to":"Base and Pro plans, billed by Smartlead, monthly or annual","who":"The account holder, signed in to Smartlead","method":"self_serve","start_url":null,"steps":[{"do":"Log in, click your profile picture at the top right and select Settings","expect":"Subscription"},{"do":"Scroll down and click Subscription","expect":"Cancel"},{"do":"Click Cancel and follow the prompts. If you have SmartSenders mailboxes, a reminder appears first: delete them from the Email Accounts tab to stop their charges","expect":"a reminder modal about SmartSenders mailboxes, if you have any"}],"confirm_by":null,"effective":"The plan stays active until the end of the billing cycle","notice":"Plans auto-renew each billing cycle; cancel before the renewal date. Smartlead emails a reminder before auto-renewal","refund":"New customers: full refund within 7 days of payment. Renewals: only the most recent one, within 3 days, if the product wasn't used and for a valid reason. Otherwise fees are non-refundable, with no refunds or credits for the rest of the period","fees":"Fees owed up to termination must be paid within 5 business days","source_ids":["s1","s2","s3","s4","s5","s7","s8","s9","s10","s11","s19","s20","s28","s30"]},{"channel":"sales_contract","label":"Custom plans","applies_to":"Custom plans, and accounts that moved from a Custom plan down to Base or Pro","who":"The account holder","method":"email","start_url":null,"steps":[{"do":"Email Smartlead support (the address is on its cancel article) asking to cancel before the renewal date; you can start in live chat, but the Terms say notices must be in writing and made by email","expect":null},{"do":"Keep the email and any reply as your record of the notice","expect":null}],"confirm_by":null,"effective":"Termination takes effect at the end of the current subscription period","notice":"The subscription renews automatically for another period unless you notify Smartlead before the renewal date; the Terms require notices in writing, by email","refund":"Fees are non-refundable, with no refunds or credits for the rest of the period","fees":"Fees owed up to termination must be paid within 5 business days","source_ids":["s6","s19","s20","s28","s29","s30","s31"]},{"channel":"direct_web","label":"SmartSenders mailboxes (add-on)","applies_to":"SmartSenders mailboxes and domains, billed separately from the plan","who":"The account holder","method":"self_serve","start_url":null,"steps":[{"do":"Open the Email Accounts tab and delete the SmartSenders mailboxes you no longer need","expect":null}],"confirm_by":null,"effective":"You're billed through the month in which you delete a mailbox (no proration), and nothing from the following month","notice":null,"refund":"Add-ons (SmartSenders, SmartInfra, SmartDelivery, SmartProspects, Email Verification, SmartDialer) are strictly non-refundable","fees":"SmartSenders domains are a one-time yearly payment for a fixed one-year term that doesn't renew","source_ids":["s5","s12","s13","s14"]}],"pay_less":[{"type":"annual_billing","what":"Annual billing is 17% off","evidence":"documented","source_ids":["s15"]},{"type":"downgrade","what":"After an upgrade, you can downgrade back to your previous plan: the upgrade payment isn't refunded, but Stripe adds the unused time as a credit taken off your next payments","evidence":"documented","source_ids":["s16","s32"]}],"export":[{"data":"Lead data per campaign, filtered by email status (not contacted, in progress, completed, stopped) or lead category","how":"Open the campaign, then Lead list, apply a filter and choose Download as CSV","format":"CSV","limits":null,"source_ids":["s17"]},{"data":"Inbox data per campaign (lead, sequence step, sent, opened, clicked and replied times, reply text, unsubscribes)","how":"Open the campaign, then Inbox, apply a filter and choose Download as CSV","format":"CSV","limits":null,"source_ids":["s18"]}],"after_cancel":{"access_until":"The end of the billing cycle","data_kept":"Two weeks after you unsubscribe: resubscribe in that time to get the data back. Then the account enters a deletion phase and the data becomes inaccessible; the period can't be extended. The Terms allow deleting all user data one month after termination","you_lose":["All account data (campaigns, leads, inbox) once the two-week grace period ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["SmartSenders mailboxes keep billing after you cancel the plan until you delete them in the Email Accounts tab","Custom plans, and plans downgraded from Custom, can only be cancelled through support: put the request in an email, since the Terms say notices must be made by email","Export leads and inbox data before cancelling: data is deleted after a two-week grace period, and support can't extend it","Cancelling isn't deleting: account deletion isn't in the app and needs a support ticket","A renewal refund is possible only within 3 days of the renewal and only if you haven't used the product since"]},"sources":[{"id":"s1","url":"https://helpcenter.smartlead.ai/en/articles/285-how-to-cancel-smartlead-subscription","title":"How to Cancel Smartlead Subscription?","publisher":"vendor","quote":"If you're subscribed to either the Base or Pro plan, you can cancel your subscription directly from your dashboard.","supports":"which plans cancel self-serve"},{"id":"s2","url":"https://helpcenter.smartlead.ai/en/articles/285-how-to-cancel-smartlead-subscription","title":"How to Cancel Smartlead Subscription?","publisher":"vendor","quote":"Click on your Profile Picture at the top right corner.","supports":"where the flow starts"},{"id":"s3","url":"https://helpcenter.smartlead.ai/en/articles/285-how-to-cancel-smartlead-subscription","title":"How to Cancel Smartlead Subscription?","publisher":"vendor","quote":"Click Cancel and follow the prompts to complete the process.","supports":"the cancel step"},{"id":"s4","url":"https://helpcenter.smartlead.ai/en/articles/285-how-to-cancel-smartlead-subscription","title":"How to Cancel Smartlead Subscription?","publisher":"vendor","quote":"Your plan will remain active until the end of your billing cycle.","supports":"when it takes effect"},{"id":"s5","url":"https://helpcenter.smartlead.ai/en/articles/285-how-to-cancel-smartlead-subscription","title":"How to Cancel Smartlead Subscription?","publisher":"vendor","quote":"SmartSenders mailboxes are billed separately — to stop being charged, delete them from the Email Accounts tab.","supports":"mailboxes bill separately"},{"id":"s6","url":"https://helpcenter.smartlead.ai/en/articles/285-how-to-cancel-smartlead-subscription","title":"How to Cancel Smartlead Subscription?","publisher":"vendor","quote":"If you're on a Custom Plan, or you downgraded from a Custom Plan to Base/Pro, please reach out to Smartlead support via chat or email","supports":"the Custom plan route"},{"id":"s7","url":"https://helpcenter.smartlead.ai/en/articles/224-refund-policy","title":"Refund Policy","publisher":"vendor","quote":"For new customers, we offer a 7-day refund guarantee from the date of payment.","supports":"the new-customer refund"},{"id":"s8","url":"https://helpcenter.smartlead.ai/en/articles/224-refund-policy","title":"Refund Policy","publisher":"vendor","quote":"You can request a refund within 3 days of your subscription renewal, but only for the most recent renewal.","supports":"the renewal refund window"},{"id":"s9","url":"https://helpcenter.smartlead.ai/en/articles/224-refund-policy","title":"Refund Policy","publisher":"vendor","quote":"To get a refund, you must not have used the product during those three days and must have a valid reason.","supports":"renewal refund conditions"},{"id":"s10","url":"https://helpcenter.smartlead.ai/en/articles/224-refund-policy","title":"Refund Policy","publisher":"vendor","quote":"We send an email reminder before your subscription auto-renews.","supports":"renewal reminder"},{"id":"s11","url":"https://helpcenter.smartlead.ai/en/articles/224-refund-policy","title":"Refund Policy","publisher":"vendor","quote":"If you do not wish to renew your subscription, make sure you cancel your subscription before the renewal date.","supports":"cancel before renewal"},{"id":"s12","url":"https://helpcenter.smartlead.ai/en/articles/224-refund-policy","title":"Refund Policy","publisher":"vendor","quote":"if you delete a mailbox mid-month, you'll be billed through that month with no proration, and there'll be no charge from the following month onwards.","supports":"when mailbox charges stop"},{"id":"s13","url":"https://helpcenter.smartlead.ai/en/articles/224-refund-policy","title":"Refund Policy","publisher":"vendor","quote":"domains are a one-time yearly payment for a fixed 1-year term with no renewal","supports":"SmartSenders domains"},{"id":"s14","url":"https://helpcenter.smartlead.ai/en/articles/224-refund-policy","title":"Refund Policy","publisher":"vendor","quote":"Smartlead is unable to issue refunds for these add-ons under any circumstances.","supports":"add-ons are non-refundable"},{"id":"s15","url":"https://www.smartlead.ai/pricing","title":"Smartlead pricing","publisher":"vendor","quote":"17% OFF","supports":"annual billing discount"},{"id":"s16","url":"https://helpcenter.smartlead.ai/en/articles/224-refund-policy","title":"Refund Policy","publisher":"vendor","quote":"Stripe will add the unused time of your payment as a credit balance to your account, which will be automatically reduced in your next payments.","supports":"downgrade credit"},{"id":"s17","url":"https://helpcenter.smartlead.ai/en/articles/57-data-export-options-in-smartlead","title":"Data export options in Smartlead","publisher":"vendor","quote":"Smartlead allows you to export lead data from the Campaign > Lead list > Filter > Download as CSV.","supports":"lead export"},{"id":"s18","url":"https://helpcenter.smartlead.ai/en/articles/57-data-export-options-in-smartlead","title":"Data export options in Smartlead","publisher":"vendor","quote":"You can also export lead data from the Campaign > Inbox > Filter > Download as CSV.","supports":"inbox export"},{"id":"s19","url":"https://www.smartlead.ai/new-terms-and-conditions","title":"Smartlead Terms & Conditions","publisher":"vendor","quote":"Either party may terminate the Subscription at any time, with such termination only taking effect at the end of the current Subscription Period.","supports":"termination takes effect at period end"},{"id":"s20","url":"https://www.smartlead.ai/new-terms-and-conditions","title":"Smartlead Terms & Conditions","publisher":"vendor","quote":"any Fees paid to us are non-refundable fees, and we do not provide refunds or credits should you cancel the Service during its current Subscription Period.","supports":"no refunds for the rest of the period"},{"id":"s21","url":"https://www.smartlead.ai/new-terms-and-conditions","title":"Smartlead Terms & Conditions","publisher":"vendor","quote":"We may remove or delete all User Data after one month has passed from the day of termination.","supports":"data deletion in the Terms"},{"id":"s22","url":"https://helpcenter.smartlead.ai/en/articles/158-what-will-happen-to-my-data-if-i-have-unsubscribed-to-smartlead","title":"What will happen to my data if I have unsubscribed to Smartlead?","publisher":"vendor","quote":"When you hit that unsubscribe button, we don't rush to say goodbye to your data. Instead, we give it a cozy two-week stay in our system.","supports":"the two-week grace period"},{"id":"s23","url":"https://helpcenter.smartlead.ai/en/articles/158-what-will-happen-to-my-data-if-i-have-unsubscribed-to-smartlead","title":"What will happen to my data if I have unsubscribed to Smartlead?","publisher":"vendor","quote":"During that period you could subscribe again and get access to the data and use the services without any interruption.","supports":"resubscribing within the grace period"},{"id":"s24","url":"https://helpcenter.smartlead.ai/en/articles/158-what-will-happen-to-my-data-if-i-have-unsubscribed-to-smartlead","title":"What will happen to my data if I have unsubscribed to Smartlead?","publisher":"vendor","quote":"Post this phase, your data becomes inaccessible, ensuring your digital footprint with us is securely and responsibly erased.","supports":"data is erased after the grace period"},{"id":"s25","url":"https://helpcenter.smartlead.ai/en/articles/158-what-will-happen-to-my-data-if-i-have-unsubscribed-to-smartlead","title":"What will happen to my data if I have unsubscribed to Smartlead?","publisher":"vendor","quote":"our system is designed to automatically initiate the deletion phase.","supports":"retention can't be extended"},{"id":"s26","url":"https://helpcenter.smartlead.ai/en/articles/162-how-can-i-delete-my-account","title":"How can I delete my account?","publisher":"vendor","quote":"At present, direct deletion of your account via the user interface is not available.","supports":"deleting needs a support ticket"},{"id":"s27","url":"https://www.smartlead.ai/pricing","title":"Smartlead pricing","publisher":"vendor","quote":"Smartlead offers monthly and annual plans with no lock-in contracts. You can cancel anytime.","supports":"no lock-in"},{"id":"s28","url":"https://www.smartlead.ai/new-terms-and-conditions","title":"Smartlead Terms & Conditions","publisher":"vendor","quote":"You must, within 5 Business Days of termination, pay to us all Fees incurred and/or owing under this Agreement up to and including the date of termination.","supports":"fees owed on termination"},{"id":"s29","url":"https://helpcenter.smartlead.ai/en/articles/224-refund-policy","title":"Refund Policy","publisher":"vendor","quote":"Contact us via live chat if you need more help with a refund.","supports":"live chat is a support channel"},{"id":"s30","url":"https://www.smartlead.ai/new-terms-and-conditions","title":"Smartlead Terms & Conditions","publisher":"vendor","quote":"this Subscription will automatically renew for another Subscription Period unless you notify us in accordance with clause 9.1.","supports":"auto-renewal unless you notify Smartlead"},{"id":"s31","url":"https://www.smartlead.ai/new-terms-and-conditions","title":"Smartlead Terms & Conditions","publisher":"vendor","quote":"All notices must be in writing and must be made by email.","supports":"notices must be emailed"},{"id":"s32","url":"https://helpcenter.smartlead.ai/en/articles/224-refund-policy","title":"Refund Policy","publisher":"vendor","quote":"if you change your mind and want to return to your previous plan, you can downgrade to the previous plan.","supports":"the downgrade credit applies after an upgrade"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["The cancel article names only Base, Pro and Custom plans; how the Unlimited Smart and Unlimited Prime plans on the pricing page are cancelled is not stated","Smartlead's support email address is hidden by email obfuscation on its help pages, so the packet can't give it","How Smartlead confirms a cancellation (email or a status in Subscription) is not documented","The help center says data is kept two weeks after unsubscribing; the Terms allow deletion one month after termination"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Custom plans: method is email; the Terms auto-renew unless you notify Smartlead and require notices in writing by email (steps, notice, summary, tip)","Downgrade credit applies when returning to your previous plan after an upgrade, per the refund policy"]}},"stackcut":{"vendor_id":"smartlead","name":"Smartlead","recipes":[{"id":"replace-smartlead","title":"Cold email outreach","best_year_one_net":70}]},"page":"https://stackcut.io/cancel/smartlead","json":"https://stackcut.io/exits/smartlead.json","evidence":{"packet_revision":"084a1c625ef3bc1fa29ae38b651df6ce9c0fc739062b5bbb0f1648f6cab6bb9f","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"smartlead--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"smartlead--sales-contract--r2","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"smartlead--direct-web--r3","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"smartsheet","name":"Smartsheet","category":"productivity","website":"https://www.smartsheet.com","domains":["smartsheet.com"],"summary":"The System Admin cancels Pro or Business under Account, Plan & Billing Info, Cancel Account (now or at cycle end); submit at least 30 days before renewal. Invoice-billed plans use the cancellation request form; Enterprise goes through Support or sales. Data turns read-only, then is deleted 30 days after cancellation.","routes":[{"channel":"direct_web","label":"Pro and Business plans","applies_to":"Pro and Business plans bought online and billed automatically","who":"The System Admin (the help center's summary table lists the account owner for Pro)","method":"self_serve","start_url":"https://app.smartsheet.com/b/home","steps":[{"do":"Export or transfer ownership of the sheets you need first: data is deleted 30 days after the cancellation date","expect":null},{"do":"Sign in at app.smartsheet.com, then on the left navigation bar select Account, then Plan & Billing Info","expect":"the Account Administration window"},{"do":"In the Plan & Billing tab, select Cancel Account","expect":"Continue to cancellation"},{"do":"Select Continue to cancellation (optional video guides and Ask the Community links appear; you can skip them)","expect":"a confirmation page with the Cancellation effective date"},{"do":"Review the confirmation page, then select Cancel and accept data loss (or Keep my plan active to stop)","expect":"the Account Administration window"},{"do":"Optional: select Delete Account to close the account now rather than at the end of the plan term","expect":null}],"confirm_by":null,"effective":"You choose to cancel immediately or at the end of the billing cycle; the confirmation page shows the effective date. Delete Account closes the account immediately","notice":"Submit your cancellation at least 30 days before your renewal date. Under the User Agreement, subscriptions renew for successive one-year terms unless written notice of non-renewal is given at least 30 days before the term ends (unless the order says otherwise)","refund":"Canceled accounts don't qualify for pro-rated or full refunds; Service fees are non-refundable","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s14"]},{"channel":"sales_contract","label":"Invoice-billed (annual or custom)","applies_to":"Plans bought through Smartsheet's sales team and paid by invoice (annual or custom billing)","who":"A System Admin on the account (the form says the request must come from one)","method":"form","start_url":"https://help.smartsheet.com/contact/downgrade","steps":[{"do":"Open the invoice account cancellation request form (Request to Downgrade or Cancel)","expect":"Please select the type of downgrade or cancellation"},{"do":"Under Please select the type of downgrade or cancellation, choose Cancel my subscription (the other options are Downgrade to a different plan type, Remove licenses, and Remove an add-on or other product)","expect":null},{"do":"Enter your cancellation date, at least 30 days before your renewal date, and submit the form","expect":null}],"confirm_by":"The billing team reviews the request, typically within two or three business days, and confirms your cancellation date","effective":"On the cancellation date the billing team confirms","notice":"The cancellation date must be at least 30 days before your renewal date","refund":"Service fees are non-refundable; canceled accounts don't qualify for pro-rated or full refunds","fees":"Orders are non-cancelable, so fees for the current term remain due","source_ids":["s8","s13","s15","s16","s17","s18","s45","s46","s47"]},{"channel":"sales_contract","label":"Enterprise plans","applies_to":"Enterprise plans (custom billing cycles and contract terms)","who":"The customer's admin, through Smartsheet","method":"contact_sales","start_url":null,"steps":[{"do":"Contact your Smartsheet sales representative directly, or the Account and Billing team; Enterprise plans can't be cancelled in the app","expect":null},{"do":"To stop the renewal under the User Agreement, send written notice of non-renewal at least 30 days before the term ends to Smartsheet, Attn: Legal, 500 108th Ave NE, Suite 200, Bellevue, WA 98004, and legal@smartsheet.com","expect":null}],"confirm_by":null,"effective":null,"notice":"Unless the order says otherwise, written notice of non-renewal at least 30 days before the end of the term, sent to Smartsheet Legal (postal address and legal@smartsheet.com; email notice counts one business day after sending); otherwise it renews for another year","refund":"Service fees are non-refundable","fees":"Orders are non-cancelable","source_ids":["s12","s13","s19","s20","s43","s48","s49","s50","s14"]},{"channel":"direct_web","label":"Trial or free accounts","applies_to":"Trial and free accounts (also cancellable in the Smartsheet mobile app)","who":"The account administrator","method":"self_serve","start_url":"https://app.smartsheet.com/b/home","steps":[{"do":"On the left navigation bar select Account, then Plan & Billing Info, and in the Plan & Billing Info tab select Cancel Account","expect":"Switch to Free or Deactivate Account"},{"do":"Choose Switch to Free to keep the account, or Deactivate Account to close it immediately","expect":null},{"do":"In the mobile app instead: select your profile picture in the upper left of the home screen, then Settings, then Cancel Account, and Cancel Account again to confirm","expect":"the sign-in screen"}],"confirm_by":"In the mobile app you are returned to the sign-in screen","effective":"Deactivate Account and mobile-app cancellations take effect immediately. With Switch to Free, sheets you own become read-only after 30 days and move to Deleted Items","notice":null,"refund":null,"fees":null,"source_ids":["s21","s22","s23","s24","s25","s44"]}],"pay_less":[{"type":"free_plan","what":"Trial and free accounts can Switch to Free: the account stays active and sheets shared with you stay accessible, but after 30 days sheets you own become read-only","evidence":"documented","source_ids":["s22","s23"]},{"type":"downgrade","what":"Invoice-billed accounts can request Downgrade to a different plan type on the cancellation request form, at least 30 days before renewal","evidence":"documented","source_ids":["s16","s17"]},{"type":"seat_reduction","what":"Invoice-billed accounts can request Remove licenses on the same form. By default, Provisional Members not upgraded to Members drop to a free seat type at the end of each billing cycle","evidence":"documented","source_ids":["s16","s26","s27"]}],"export":[{"data":"Any sheet or report","how":"Open it and select File, then Export, and pick the format (or right-click it in the workspace panel and select Export)","format":"Microsoft Excel, Google Sheets or PDF; PNG image or Microsoft Project XML for Gantt charts","limits":"Groupings, summary rows and attachments are not exported","source_ids":["s28","s29","s30"]},{"data":"Backups of sheets, folders or workspaces (sheet data, comments and attachments)","how":"In Browse, right-click the sheet, folder or workspace and select Request Backup, then View Recent Backups, then Download Backup","format":"Excel file","limits":"Business and Enterprise plans. Reports, dashboards, formulas, workflows, cross-sheet references and formatting aren't included. Downloads are available for 30 days after the backup date (seven days on EU and Gov plans)","source_ids":["s31","s32","s33","s34","s35","s36"]}],"after_cancel":{"access_until":"The cancellation effective date (immediately or at the end of the billing cycle, as chosen); Delete Account closes the account at once","data_kept":"Items become read-only immediately and are permanently deleted 30 days after cancellation. Under the User Agreement, on written request at termination you get 30 days of read-only access to download a backup, and Smartsheet deletes Customer Content within 180 days","you_lose":["Editing and collaborating access: your work becomes read-only","All your data, 30 days after the effective date (it can't be recovered)","Creating new Smartsheet files","Deprecated plan types such as Team or Advanced, which can't be repurchased"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"After Continue to cancellation, optional video guides and Ask the Community links appear, then a confirmation page (effective date, read-only work, deletion date) with Cancel and accept data loss or Keep my plan active","tips":["Cancel at least 30 days before the renewal date","Export sheets or transfer ownership first: data is deleted 30 days after the cancellation date","Enterprise plans can't be cancelled in the app: contact the sales representative or the Account and Billing team","If you cancelled by mistake and the subscription hasn't ended, contact Smartsheet Support right away","Sheets others shared with you stay accessible after you cancel","Extra Member seats beyond those purchased are added to the auto-bill or invoice","Under the User Agreement, a renewal covers every unit purchased, provisioned or used during the term, so seats added mid-term renew too"]},"sources":[{"id":"s1","url":"https://help.smartsheet.com/articles/506604-canceling-your-account","title":"Cancel your Smartsheet account","publisher":"vendor","quote":"Only the System Admin can cancel Pro or Business plans. You can choose to cancel immediately or at the end of your billing cycle.","supports":"who can cancel, and when it takes effect"},{"id":"s2","url":"https://help.smartsheet.com/articles/506604-canceling-your-account","title":"Cancel your Smartsheet account","publisher":"vendor","quote":"Sign in to your account through https://app.smartsheet.com/b/home.","supports":"where the flow starts"},{"id":"s3","url":"https://help.smartsheet.com/articles/506604-canceling-your-account","title":"Cancel your Smartsheet account","publisher":"vendor","quote":"On the left navigation bar, select Account > Plan & Billing Info","supports":"the menu path"},{"id":"s4","url":"https://help.smartsheet.com/articles/506604-canceling-your-account","title":"Cancel your Smartsheet account","publisher":"vendor","quote":"In the Plan & Billing tab, select Cancel Account","supports":"the Cancel Account button"},{"id":"s5","url":"https://help.smartsheet.com/articles/506604-canceling-your-account","title":"Cancel your Smartsheet account","publisher":"vendor","quote":"In the dialog that appears, select Continue to cancellation.","supports":"the next dialog"},{"id":"s6","url":"https://help.smartsheet.com/articles/506604-canceling-your-account","title":"Cancel your Smartsheet account","publisher":"vendor","quote":"Before you proceed, Smartsheet offers two optional resources: See video guides and Ask the Community.","supports":"the retention step"},{"id":"s7","url":"https://help.smartsheet.com/articles/506604-canceling-your-account","title":"Cancel your Smartsheet account","publisher":"vendor","quote":"Select Cancel and accept data loss to proceed, or select Keep my plan active to stop the cancellation.","supports":"the final confirm"},{"id":"s8","url":"https://help.smartsheet.com/articles/506604-canceling-your-account","title":"Cancel your Smartsheet account","publisher":"vendor","quote":"Submit your cancellation request at least 30 days before your renewal date","supports":"the 30-day notice"},{"id":"s9","url":"https://help.smartsheet.com/articles/506604-canceling-your-account","title":"Cancel your Smartsheet account","publisher":"vendor","quote":"Canceled accounts don't qualify for pro-rated or full refunds","supports":"no refunds"},{"id":"s10","url":"https://help.smartsheet.com/articles/506604-canceling-your-account","title":"Cancel your Smartsheet account","publisher":"vendor","quote":"Select Delete Account to close your account immediately, rather than waiting until the end of your plan term.","supports":"closing the account at once"},{"id":"s11","url":"https://help.smartsheet.com/articles/506604-canceling-your-account","title":"Cancel your Smartsheet account","publisher":"vendor","quote":"When you select Cancel and accept data loss, Smartsheet permanently deletes your sheets and data 30 days after your cancellation date.","supports":"data deletion after cancelling"},{"id":"s12","url":"https://www.smartsheet.com/legal/user-agreement","title":"User Agreement","publisher":"vendor","quote":"IF A PARTY PROVIDES THE OTHER PARTY WRITTEN NOTICE OF NON-RENEWAL AT LEAST THIRTY (30) DAYS PRIOR TO THE END DATE OF THE TERM","supports":"the non-renewal notice"},{"id":"s13","url":"https://www.smartsheet.com/legal/user-agreement","title":"User Agreement","publisher":"vendor","quote":"All Orders are non-cancelable and Service fees are non-refundable except as specifically and explicitly set forth in this Agreement.","supports":"non-refundable, non-cancelable orders"},{"id":"s14","url":"https://www.smartsheet.com/legal/user-agreement","title":"User Agreement","publisher":"vendor","quote":"will automatically renew for successive one (1) year Renewal Terms","supports":"auto-renewal for a year"},{"id":"s15","url":"https://help.smartsheet.com/articles/506604-canceling-your-account","title":"Cancel your Smartsheet account","publisher":"vendor","quote":"Go to the invoice account cancellation request form.","supports":"the invoice-billed route"},{"id":"s16","url":"https://help.smartsheet.com/articles/506604-canceling-your-account","title":"Cancel your Smartsheet account","publisher":"vendor","quote":"In the Please select the type of downgrade list, select Cancel subscription.","supports":"the form's options"},{"id":"s17","url":"https://help.smartsheet.com/articles/506604-canceling-your-account","title":"Cancel your Smartsheet account","publisher":"vendor","quote":"Enter your desired cancellation date. It must be at least 30 days before your renewal date.","supports":"the cancellation date"},{"id":"s18","url":"https://help.smartsheet.com/articles/506604-canceling-your-account","title":"Cancel your Smartsheet account","publisher":"vendor","quote":"The billing team reviews your request, typically within two or three business days, and confirms your cancellation date.","supports":"how the form is confirmed"},{"id":"s19","url":"https://help.smartsheet.com/articles/506604-canceling-your-account","title":"Cancel your Smartsheet account","publisher":"vendor","quote":"Enterprise plans have custom billing cycles and contract terms, so you can't cancel them in the app.","supports":"Enterprise isn't cancelled in the app"},{"id":"s20","url":"https://help.smartsheet.com/articles/506604-canceling-your-account","title":"Cancel your Smartsheet account","publisher":"vendor","quote":"Contact your Smartsheet sales representative directly.","supports":"the Enterprise route"},{"id":"s21","url":"https://help.smartsheet.com/articles/506604-canceling-your-account","title":"Cancel your Smartsheet account","publisher":"vendor","quote":"You must be the administrator of a trial or free account to cancel from the mobile app.","supports":"the mobile-app route"},{"id":"s22","url":"https://help.smartsheet.com/articles/506604-canceling-your-account","title":"Cancel your Smartsheet account","publisher":"vendor","quote":"Your account stays active and you can keep signing in.","supports":"Switch to Free"},{"id":"s23","url":"https://help.smartsheet.com/articles/506604-canceling-your-account","title":"Cancel your Smartsheet account","publisher":"vendor","quote":"After 30 days, sheets you own become read-only and move to the Deleted Items folder.","supports":"what Switch to Free keeps"},{"id":"s24","url":"https://help.smartsheet.com/articles/506604-canceling-your-account","title":"Cancel your Smartsheet account","publisher":"vendor","quote":"Your account closes immediately. Sheets you own are deactivated right away, and users can't sign in.","supports":"Deactivate Account"},{"id":"s25","url":"https://help.smartsheet.com/articles/506604-canceling-your-account","title":"Cancel your Smartsheet account","publisher":"vendor","quote":"Select your profile picture in the upper left corner of the home screen.","supports":"the mobile-app steps"},{"id":"s26","url":"https://help.smartsheet.com/articles/2483627-admin-center-provisional-member-settings","title":"Admin Center: Provisional Member settings","publisher":"vendor","quote":"At the end of each billing cycle, all Provisional Members you haven't upgraded to Members get automatically downgraded to a free seat type","supports":"provisional members aren't billed by default"},{"id":"s27","url":"https://help.smartsheet.com/articles/2483627-admin-center-provisional-member-settings","title":"Admin Center: Provisional Member settings","publisher":"vendor","quote":"If no Member seats are available, the cost of additional Member seats is part of your auto-bill or invoice.","supports":"extra seats are billed"},{"id":"s28","url":"https://help.smartsheet.com/articles/770623-exporting-sheets-reports-from-smartsheet","title":"Export a sheet, report, workspace, or folder","publisher":"vendor","quote":"In the Smartsheet app, you can export any sheet or report to your computer in the following formats","supports":"what can be exported"},{"id":"s29","url":"https://help.smartsheet.com/articles/770623-exporting-sheets-reports-from-smartsheet","title":"Export a sheet, report, workspace, or folder","publisher":"vendor","quote":"From the top navigation bar, select File > Export, and then select your Export to format.","supports":"how to export"},{"id":"s30","url":"https://help.smartsheet.com/articles/770623-exporting-sheets-reports-from-smartsheet","title":"Export a sheet, report, workspace, or folder","publisher":"vendor","quote":"The following items are excluded from exports","supports":"export exclusions (groupings, summary rows, attachments)"},{"id":"s31","url":"https://help.smartsheet.com/articles/506499-back-up-your-data","title":"About Smartsheet data backups","publisher":"vendor","quote":"If you're on a Business or Enterprise plan, you can request one of the following backups","supports":"which plans get backups"},{"id":"s32","url":"https://help.smartsheet.com/articles/506499-back-up-your-data","title":"About Smartsheet data backups","publisher":"vendor","quote":"Sheet backups include sheet data, comments, and attachments.","supports":"what a backup contains"},{"id":"s33","url":"https://help.smartsheet.com/articles/506499-back-up-your-data","title":"About Smartsheet data backups","publisher":"vendor","quote":"Backups don't include reports, dashboards, formulas, workflows, cross-sheet references, formatting information, or custom configurations.","supports":"what backups leave out"},{"id":"s34","url":"https://help.smartsheet.com/articles/2482575-download-recent-backup","title":"Download a recent backup","publisher":"vendor","quote":"Right-click the sheet, folder, or workspace name in the left panel and select Request Backup or Schedule Recurring Backup.","supports":"requesting a backup"},{"id":"s35","url":"https://help.smartsheet.com/articles/2482575-download-recent-backup","title":"Download a recent backup","publisher":"vendor","quote":"Backups are available for download for 30 days following the backup date.","supports":"the download window (US)"},{"id":"s36","url":"https://help.smartsheet.com/articles/2482575-download-recent-backup","title":"Download a recent backup","publisher":"vendor","quote":"the rows are similarly grouped in outline format in the exported Excel file","supports":"the backup is an Excel file"},{"id":"s37","url":"https://help.smartsheet.com/articles/2482575-download-recent-backup","title":"Download a recent backup","publisher":"vendor","quote":"Backups can be downloaded within a seven-day period following the backup date.","supports":"the download window (EU and Gov)"},{"id":"s38","url":"https://www.smartsheet.com/legal/user-agreement","title":"User Agreement","publisher":"vendor","quote":"Customer will be permitted read-only access to an Online Service for thirty (30) days following such date of termination or expiration for the sole purpose of downloading a backup copy","supports":"30 days of read-only access on request"},{"id":"s39","url":"https://www.smartsheet.com/legal/user-agreement","title":"User Agreement","publisher":"vendor","quote":"Within one hundred eighty (180) days following termination or expiration of any Term, Smartsheet will delete and render Customer Content unrecoverable","supports":"deletion within 180 days"},{"id":"s40","url":"https://help.smartsheet.com/articles/506604-canceling-your-account","title":"Cancel your Smartsheet account","publisher":"vendor","quote":"If you canceled your account but your subscription hasn't ended yet, contact Smartsheet Support immediately.","supports":"undoing a cancellation"},{"id":"s41","url":"https://help.smartsheet.com/articles/506604-canceling-your-account","title":"Cancel your Smartsheet account","publisher":"vendor","quote":"Your Smartsheet items become read-only immediately, then are permanently deleted 30 days after cancellation","supports":"what happens to your items"},{"id":"s42","url":"https://help.smartsheet.com/articles/506604-canceling-your-account","title":"Cancel your Smartsheet account","publisher":"vendor","quote":"Items others shared with you remain accessible","supports":"shared items stay"},{"id":"s43","url":"https://help.smartsheet.com/articles/506604-canceling-your-account","title":"Cancel your Smartsheet account","publisher":"vendor","quote":"Contact the Account and Billing team.","supports":"the other Enterprise contact"},{"id":"s44","url":"https://help.smartsheet.com/articles/506604-canceling-your-account","title":"Cancel your Smartsheet account","publisher":"vendor","quote":"Cancellation takes effect immediately.","supports":"mobile-app cancellations are immediate"},{"id":"s45","url":"https://help.smartsheet.com/contact/downgrade","title":"Request to Downgrade or Cancel (form)","publisher":"vendor","quote":"This request must come from a System Administrator on the account.","supports":"who may submit the invoice-account form"},{"id":"s46","url":"https://help.smartsheet.com/contact/downgrade","title":"Request to Downgrade or Cancel (form)","publisher":"vendor","quote":"Please select the type of downgrade or cancellation","supports":"the form's type field"},{"id":"s47","url":"https://help.smartsheet.com/contact/downgrade","title":"Request to Downgrade or Cancel (form)","publisher":"vendor","quote":"We require 30 days notice prior to renewal to make any changes to your plan.","supports":"the form's 30-day notice"},{"id":"s48","url":"https://www.smartsheet.com/legal/user-agreement","title":"User Agreement","publisher":"vendor","quote":"if to Smartsheet, Attn: Legal, 500 108th Ave NE, Suite 200, Bellevue, WA 98004, and legal@smartsheet.com","supports":"where contract notices go"},{"id":"s49","url":"https://www.smartsheet.com/legal/user-agreement","title":"User Agreement","publisher":"vendor","quote":"Notices sent via email will be deemed given one (1) business day after being sent","supports":"when an emailed notice counts"},{"id":"s50","url":"https://www.smartsheet.com/legal/user-agreement","title":"User Agreement","publisher":"vendor","quote":"THE TOTAL NUMBER OF UNITS PURCHASED, PROVISIONED, OR OTHERWISE USED DURING THE TERM FOR EACH SUBSCRIPTION-BASED SERVICE WILL AUTOMATICALLY RENEW","supports":"renewal covers all units used during the term"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["The help center's summary table says the account owner can cancel Pro, while the steps say only the System Admin can cancel Pro or Business plans","How a self-serve Pro or Business plan removes licenses (seats) online is not documented on the pages read","Smartsheet's help pages don't mention Apple App Store or Google Play billing; the mobile app cancels only free and trial accounts","Plan prices and any annual-billing discount were not confirmed (the pricing page didn't read cleanly)"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Invoice-billed route: who is a System Admin, and the form's labels (Please select the type of downgrade or cancellation, Cancel my subscription) now match the live form (new s45-s47)","Enterprise route: added how to send non-renewal notice (Attn: Legal postal address and legal@smartsheet.com; email counts after one business day) (new s48, s49)","Tip added: renewal covers all units used during the term (new s50)"]}},"delete_account":{"url":"https://app.smartsheet.com/b/form/599b304161d34e29baa9c5fb985c4333","difficulty":"hard","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"smartsheet","name":"Smartsheet","recipes":[{"id":"operations-app","title":"One internal operations workflow","best_year_one_net":2900},{"id":"work-tracker","title":"A single team work-tracking process","best_year_one_net":919}]},"page":"https://stackcut.io/cancel/smartsheet","json":"https://stackcut.io/exits/smartsheet.json","evidence":{"packet_revision":"975aa7be1c399a10c5acfe5eea9d34bfd21a45df6e98f994a7f59d40473a8892","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"smartsheet--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"smartsheet--sales-contract--r2","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"smartsheet--sales-contract--r3","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"smartsheet--direct-web--r4","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"snyk","name":"Snyk","category":"developer_tools","website":"https://snyk.io","domains":["snyk.io"],"summary":"Snyk plans renew automatically. To stop one, send written notice of non-renewal to renewals@snyk.io at least 30 days before the term ends; Enterprise Tenant Admins see the renewal date under Settings, Plan and billing, Your Plan. Gotcha: fees and unused credits aren't refunded.","routes":[{"channel":"sales_contract","label":"Enterprise plans (Order Form)","applies_to":"Snyk Enterprise plans bought on an Order Form, including credit-based plans","who":"The customer that signed the Order Form; a Tenant Admin can see the plan and its renewal date","method":"email","start_url":null,"steps":[{"do":"As a Tenant Admin, select your Tenant in the scope selector, open Settings > Plan and billing > Your Plan and note the Term","expect":"Renews followed by the renewal date"},{"do":"At least 30 days before that date, send written notice of non-renewal to renewals@snyk.io","expect":null},{"do":"Use any prepaid credits before the Order's term ends: unused credits expire","expect":null}],"confirm_by":"The Term on the Your Plan page shows Expired once the contract has ended","effective":"At the end of the current term; without notice, the Order Form renews automatically for another year","notice":"Written notice of non-renewal at least 30 days before the end of the current term, sent to renewals@snyk.io","refund":"No Subscription Fees are refunded; fees are non-cancellable and non-refundable unless the agreement says otherwise. Unused credits expire at the end of the Order's term and can't be redeemed, refunded or credited","fees":"Use beyond the prepaid credit balance is invoiced as on-demand consumption","source_ids":["s1","s2","s3","s4","s10","s11","s12","s13","s14","s6","s7"]},{"channel":"direct_web","label":"Team and other card-billed plans","applies_to":"Plans chosen on snyk.io/plans and billed to a payment card, such as Team (a Service Plan in Snyk's terms)","who":"The customer that selected the plan","method":"email","start_url":null,"steps":[{"do":"Send written notice of non-renewal to renewals@snyk.io before the end of the current term","expect":null}],"confirm_by":null,"effective":"At the end of the current term","notice":"The terms ask for written notice at least 30 days before the end of the current term; they don't say how that applies to a plan billed monthly","refund":"No Subscription Fees are refunded","fees":null,"source_ids":["s10","s11","s12","s13","s14","s16","s9"]}],"pay_less":[{"type":"free_plan","what":"The Free plan costs $0 a month, with test limits: Open Source 400 tests, Code 100, IaC 300 and Container 100","evidence":"documented","source_ids":["s8","s20"]}],"export":[],"after_cancel":{"access_until":"The end of the current term","data_kept":"Snyk's terms give no retention period; they say that after termination you must promptly delete your organization and projects, with the delete button in Snyk or by asking Snyk support","you_lose":["Unused prepaid credits when the Order's term ends","Paid-plan capabilities and test limits"]},"agent_notes":{"sign_in_needed":false,"phone_or_chat_only":false,"retention_step":null,"tips":["Notice of non-renewal must be in writing and go to renewals@snyk.io, at least 30 days before the term ends; otherwise the plan renews for another year","Only a Tenant Admin on an Enterprise plan can open the Your Plan page that shows the renewal date","Prepaid credits expire at the end of the Order's term and aren't refundable: use them, or size the renewal, before then","Once prepaid credits run out, further use is invoiced as on-demand consumption","An Order Form may be a Channel Partner's: if you bought through a partner, check its order form too","To remove your data, delete the Organization: an Organization Admin can, or only a Group Admin when the Organization is in a Group"]},"sources":[{"id":"s1","url":"https://docs.snyk.io/platform-administration/snyk-hierarchy/tenant/plan-and-billing","title":"Plan and billing","publisher":"vendor","quote":"Navigate to Settings > Plan and billing > Your Plan to view your plan, contract details, and included capabilities.","supports":"where the plan and contract are shown"},{"id":"s2","url":"https://docs.snyk.io/platform-administration/snyk-hierarchy/tenant/plan-and-billing","title":"Plan and billing","publisher":"vendor","quote":"To access the Your Plan page, you must have the Tenant Admin role on an Enterprise plan.","supports":"who can see the plan"},{"id":"s3","url":"https://docs.snyk.io/platform-administration/snyk-hierarchy/tenant/plan-and-billing","title":"Plan and billing","publisher":"vendor","quote":"Term: Your contract and renewal date. The page shows \"Renews\" followed by the date, or \"Expired\" if your contract has ended.","supports":"the renewal date and the ended state"},{"id":"s4","url":"https://docs.snyk.io/platform-administration/snyk-hierarchy/tenant/plan-and-billing","title":"Plan and billing","publisher":"vendor","quote":"The Your Plan page is available only with Enterprise plans.","supports":"the page is Enterprise-only"},{"id":"s5","url":"https://snyk.io/plans/","title":"Plans and pricing","publisher":"vendor","quote":"Contact Sales for pricing","supports":"Enterprise plans go through sales"},{"id":"s6","url":"https://snyk.io/policies/credit-based-billing/","title":"Credit-based billing","publisher":"vendor","quote":"Credits must be used within the term of the applicable Order, after which any unused Credits will expire and cannot be redeemed, refunded, or credited.","supports":"credits expire and aren't refunded"},{"id":"s7","url":"https://snyk.io/policies/credit-based-billing/","title":"Credit-based billing","publisher":"vendor","quote":"Once the pre-purchased Credit balance is exhausted, any further use will be invoiced as on-demand consumption.","supports":"on-demand charges after credits run out"},{"id":"s8","url":"https://snyk.io/plans/","title":"Plans and pricing","publisher":"vendor","quote":"100 tests / month","supports":"the Free plan's test limit"},{"id":"s9","url":"https://snyk.io/plans/","title":"Plans and pricing","publisher":"vendor","quote":"Starting at $25 / month billed monthly","supports":"the Team plan is billed monthly"},{"id":"s10","url":"https://snyk.io/policies/terms-of-service/","title":"Snyk Terms of Service","publisher":"vendor","quote":"written notice of non-renewal at least 30 days prior to the end of the then current Term, shall renew automatically for successive 1 year periods","supports":"30-day notice; automatic 1-year renewal"},{"id":"s11","url":"https://snyk.io/policies/terms-of-service/","title":"Snyk Terms of Service","publisher":"vendor","quote":"any notice of non-renewal referred to in Section 10.1(c) of this Agreement must be sent to:","supports":"where notice must go"},{"id":"s12","url":"https://snyk.io/policies/terms-of-service/","title":"Snyk Terms of Service","publisher":"vendor","quote":"renewals@snyk.io","supports":"the renewals address"},{"id":"s13","url":"https://snyk.io/policies/terms-of-service/","title":"Snyk Terms of Service","publisher":"vendor","quote":"termination of the Order Form or Service Plan (whichever is applicable) at the end of its then current Term, and no Subscription Fees shall be refunded to you","supports":"effective at term end, no refund"},{"id":"s14","url":"https://snyk.io/policies/terms-of-service/","title":"Snyk Terms of Service","publisher":"vendor","quote":"All Subscription Fees are non-cancellable and non-refundable unless otherwise set out in this Agreement","supports":"fees are non-refundable"},{"id":"s15","url":"https://snyk.io/policies/terms-of-service/","title":"Snyk Terms of Service","publisher":"vendor","quote":"you must promptly delete your organization and projects from the Services by either activating the delete button in the Services or contacting Snyk's support team for deletion assistance","supports":"deleting data after termination"},{"id":"s16","url":"https://snyk.io/policies/terms-of-service/","title":"Snyk Terms of Service","publisher":"vendor","quote":"on or shortly after the date you select the Service Plan and on each month or anniversary thereafter","supports":"Service Plans are billed to a card monthly or yearly"},{"id":"s17","url":"https://snyk.io/policies/terms-of-service/","title":"Snyk Terms of Service","publisher":"vendor","quote":"Channel Partner's, form of ordering document","supports":"Order Forms can come from a Channel Partner"},{"id":"s18","url":"https://docs.snyk.io/platform-administration/snyk-hierarchy/organizations/create-and-delete-organizations","title":"Create and delete Organizations","publisher":"vendor","quote":"Organization Admins can delete Organizations when there are no Groups. If the Organization is in a Group, only a Group Admin can delete the Organization.","supports":"who can delete an Organization"},{"id":"s19","url":"https://docs.snyk.io/platform-administration/snyk-hierarchy/organizations/create-and-delete-organizations","title":"Create and delete Organizations","publisher":"vendor","quote":"The selected Organization is deleted from your Snyk account.","supports":"what deleting does"},{"id":"s20","url":"https://docs.snyk.io/platform-administration/snyk-hierarchy/usage-settings","title":"Usage settings","publisher":"vendor","quote":"For the Free plan, the limits are: Open Source, 400 tests; Code, 100 tests; IaC, 300 tests; Container, 100 tests.","supports":"Free plan limits"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Snyk's public docs don't describe an in-app way to cancel or downgrade the self-serve Team plan, or when that takes effect","How to export scan results or reports before leaving isn't covered in Snyk's docs","How long Snyk keeps your data after a plan ends isn't stated in its terms or docs","Snyk's terms mention order forms from Channel Partners, but how to cancel a plan bought through a partner or a cloud marketplace isn't documented"],"review":{"by":"stackcut-review","on":"2026-10-06","result":"fixed","notes":["Re-checked the plan-and-billing page, pricing, the credit policy and the Terms of Service: the Your Plan steps, who can see them and the credit rules are confirmed","Enterprise route: the Terms require written notice of non-renewal at least 30 days before the term ends, sent to renewals@snyk.io; plans otherwise renew automatically for one-year terms, and no fees are refunded. The packet only said to contact Sales","Added a route for Team and other card-billed plans, which the Terms cover as Service Plans with the same notice address; how the 30 days applies to monthly billing isn't stated","Added the full Free plan test limits, and that the Terms ask you to delete your organization and projects after termination","Sign-in isn't needed to give notice by email, so sign_in_needed is now false"]}},"page":"https://stackcut.io/cancel/snyk","json":"https://stackcut.io/exits/snyk.json","evidence":{"packet_revision":"f71e45b545625a44ebcacf6c970d56db5b75b1cd637b2be280e4989b4d79ae11","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"snyk--sales-contract--r1","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"snyk--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"socialbee","name":"SocialBee","category":"marketing_sales","website":"https://socialbee.com","domains":["socialbee.com"],"summary":"In SocialBee, go to Billing Settings, scroll to the bottom, click Cancel products, choose what to cancel and tick the required boxes; it ends when the billing cycle does. FastSpring bills it and can also cancel from your receipt email. Refunds only within 30 days of the first purchase.","routes":[{"channel":"direct_web","label":"In the SocialBee app","applies_to":"SocialBee plans (Bootstrap, Accelerate, Pro and the larger Pro plans) and Concierge Services, monthly or annual","who":"The account holder (the help article doesn't name a role)","method":"self_serve","start_url":"https://app.socialbee.com/settings/billing","steps":[{"do":"Sign in, open Billing Settings and scroll to the very bottom of the page","expect":"Cancel products"},{"do":"Click Cancel products","expect":"a pop-up where you choose what to cancel"},{"do":"Choose what to cancel (your plan or Concierge Services) and share feedback if you want to","expect":null},{"do":"Tick all the required checkboxes to acknowledge and confirm the cancellation","expect":null}],"confirm_by":null,"effective":"At the end of the current billing cycle, monthly or yearly","notice":"None stated; with auto-renewal on, you're charged automatically for the term you chose","refund":"Full refund if requested within 30 days of the initial purchase: email success@socialbee.com from the address you ordered with. Renewals and mid-term cancellations aren't refunded","fees":null,"source_ids":["s8","s9","s19","s20","s21","s25","s26","s27","s28","s29","s30"]},{"channel":"reseller_or_partner","label":"Billed through FastSpring","applies_to":"SocialBee subscriptions, which FastSpring processes and resells (charges show as FS* SocialBee Labs SRL)","who":"The buyer who received SocialBee's FastSpring receipt email","method":"self_serve","start_url":null,"steps":[{"do":"Open your SocialBee receipt or subscription activation email and click the link to Manage Your Orders","expect":"instructions to access your Account Management page"},{"do":"Follow the instructions to reach your Account Management page","expect":"Subscriptions"},{"do":"Click the Subscriptions tab and use the Manage options to cancel the subscription (a pause option may appear if the seller allows it)","expect":null}],"confirm_by":null,"effective":"The subscription cancels and deactivates at your next scheduled payment date","notice":null,"refund":"Full refund if requested within 30 days of the initial purchase: email success@socialbee.com from the address you ordered with. Renewals and mid-term cancellations aren't refunded","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s26","s28","s29","s30"]}],"pay_less":[{"type":"pause","what":"In Billing Settings, click Pause products and pause for 1 to 3 months; your posting schedule stops and nothing is shared while paused. What a pause costs isn't stated","evidence":"documented","source_ids":["s6","s19","s22","s23"]},{"type":"student_or_nonprofit","what":"Registered NGOs, non-profits and educational institutions get 50% off: email hello@socialbee.com with proof of status","evidence":"documented","source_ids":["s10"]},{"type":"annual_billing","what":"Annual plans are 16% off compared with monthly","evidence":"documented","source_ids":["s11"]},{"type":"downgrade","what":"Bootstrap is the entry plan (5 social profiles, 1 workspace, $29 a month billed monthly), below Accelerate and the Pro plans","evidence":"documented","source_ids":["s12","s13","s14"]}],"export":[{"data":"Posts in your Content Categories","how":"Email hello@socialbee.com with the name of each Content Category and the workspace it is in; SocialBee exports it for you","format":"CSV","limits":"Not self-serve: SocialBee's team exports on request","source_ids":["s15","s16"]},{"data":"Invoices","how":"Download or print them in Settings, then Billing","format":null,"limits":"Invoices can only be downloaded from the Billing section, not sent automatically","source_ids":["s8","s9"]}],"after_cancel":{"access_until":"The end of the current billing cycle (through FastSpring: the next scheduled payment date)","data_kept":"Not stated after cancelling. Deleting the account (by emailing hello@socialbee.com) removes all your SocialBee data, including posts and schedules. The privacy policy lists rights to access, erasure and portability","you_lose":["Everything in SocialBee (posts, schedule) if you ask for the account to be deleted"]},"agent_notes":{"sign_in_needed":null,"phone_or_chat_only":false,"retention_step":"The cancel pop-up asks for optional feedback, then you must tick every acknowledgement checkbox to confirm","tips":["Charges come from FastSpring, SocialBee's reseller (statement line FS* SocialBee Labs SRL); cancelling through FastSpring needs the receipt email, not a SocialBee sign-in","Content export is only on request: email hello@socialbee.com before cancelling","SocialBee plans involve no contracts","Refunds only within 30 days of the first purchase, never on renewals: email success@socialbee.com from the address you ordered with","Cancelling doesn't delete the account; to delete it, email hello@socialbee.com (all posts and schedules are lost)"]},"sources":[{"id":"s1","url":"https://help.socialbee.com/hc/en-us/articles/29979072098455-FastSpring-The-Payment-Processor-We-re-Using","title":"FastSpring - The Payment Processor We're Using","publisher":"vendor","quote":"FastSpring is SocialBee's payment processor and reseller.","supports":"SocialBee bills through FastSpring"},{"id":"s2","url":"https://help.socialbee.com/hc/en-us/articles/29979072098455-FastSpring-The-Payment-Processor-We-re-Using","title":"FastSpring - The Payment Processor We're Using","publisher":"vendor","quote":"SocialBee charges may appear on your bank or credit card statement as FS* SocialBee Labs SRL","supports":"how the charge appears"},{"id":"s3","url":"https://fastspring.com/consumer-support/edit-billing-or-cancel-subscription/","title":"Edit Billing or Cancel Subscription","publisher":"platform","quote":"In your receipt or subscription activation notification email, click the link to Manage Your Orders.","supports":"where the FastSpring flow starts"},{"id":"s4","url":"https://fastspring.com/consumer-support/edit-billing-or-cancel-subscription/","title":"Edit Billing or Cancel Subscription","publisher":"platform","quote":"On your Account Management page, click the Subscriptions tab and use the Manage options to update payment method or cancel a subscription.","supports":"the FastSpring cancel step"},{"id":"s5","url":"https://fastspring.com/consumer-support/edit-billing-or-cancel-subscription/","title":"Edit Billing or Cancel Subscription","publisher":"platform","quote":"If you cancel your auto-renewal plan, your subscription will cancel and deactivate at your next scheduled payment date.","supports":"when a FastSpring cancel takes effect"},{"id":"s6","url":"https://fastspring.com/consumer-support/edit-billing-or-cancel-subscription/","title":"Edit Billing or Cancel Subscription","publisher":"platform","quote":"Some sellers allow buyers to pause their subscriptions as an alternative to canceling.","supports":"a possible pause option"},{"id":"s8","url":"https://help.socialbee.com/hc/en-us/articles/36782379534231-How-Do-I-Access-or-Request-Copies-of-My-Invoices","title":"How Do I Access or Request Copies of My Invoices?","publisher":"vendor","quote":"invoices cannot be sent automatically to the account owner or other users","supports":"invoices are only available in the app's Billing section"},{"id":"s9","url":"https://help.socialbee.com/hc/en-us/articles/36782379534231-How-Do-I-Access-or-Request-Copies-of-My-Invoices","title":"How Do I Access or Request Copies of My Invoices?","publisher":"vendor","quote":"They can only be downloaded from the Billing section.","supports":"invoices are in the Billing section"},{"id":"s10","url":"https://help.socialbee.com/hc/en-us/articles/29979124324247-Do-You-Have-a-Discount-for-NGOs-non-profits-educational-institutions","title":"Do You Have a Discount for NGOs, non-profits, educational institutions?","publisher":"vendor","quote":"Email us at hello@socialbee.com with proof that you are a registered NGO or educational institution to get 50% off on the SocialBee platform.","supports":"the NGO and education discount, and how to get it"},{"id":"s11","url":"https://socialbee.com/pricing/","title":"SocialBee pricing","publisher":"vendor","quote":"16% off","supports":"the annual discount"},{"id":"s12","url":"https://socialbee.com/pricing/","title":"SocialBee pricing","publisher":"vendor","quote":"Bootstrap","supports":"the entry plan's name"},{"id":"s13","url":"https://socialbee.com/pricing/","title":"SocialBee pricing","publisher":"vendor","quote":"5 social profiles","supports":"the entry plan's profile limit"},{"id":"s14","url":"https://socialbee.com/pricing/","title":"SocialBee pricing","publisher":"vendor","quote":"$29","supports":"the entry plan's monthly price"},{"id":"s15","url":"https://help.socialbee.com/hc/en-us/articles/29979141511831-Can-I-export-my-content-from-SocialBee","title":"Can I export my content from SocialBee?","publisher":"vendor","quote":"At the moment, exporting your content directly from SocialBee is not available as a self-serve option.","supports":"export is not self-serve"},{"id":"s16","url":"https://help.socialbee.com/hc/en-us/articles/29979141511831-Can-I-export-my-content-from-SocialBee","title":"Can I export my content from SocialBee?","publisher":"vendor","quote":"We'll export your content and send it to you as a CSV file","supports":"the export format"},{"id":"s17","url":"https://socialbee.com/pricing/","title":"SocialBee pricing","publisher":"vendor","quote":"Free 14-day trial | No contracts involved","supports":"plans have no contracts"},{"id":"s18","url":"https://socialbee.com/privacy-policy/","title":"SocialBee Privacy Policy","publisher":"vendor","quote":"access, rectification, erasure, restriction, portability and objection","supports":"data rights after closing"},{"id":"s19","url":"https://help.socialbee.com/hc/en-us/articles/29979216478359-How-Do-I-Cancel-Pause-or-Delete-My-SocialBee-Subscription","title":"How Do I Cancel, Pause, or Delete My SocialBee Subscription?","publisher":"vendor","quote":"Go to Billing Settings: Scroll down to the very bottom of the page until you see \"Cancel products\".","supports":"where the in-app cancel starts"},{"id":"s20","url":"https://help.socialbee.com/hc/en-us/articles/29979216478359-How-Do-I-Cancel-Pause-or-Delete-My-SocialBee-Subscription","title":"How Do I Cancel, Pause, or Delete My SocialBee Subscription?","publisher":"vendor","quote":"A pop-up will appear where you can choose what you'd like to cancel.","supports":"the cancel pop-up"},{"id":"s21","url":"https://help.socialbee.com/hc/en-us/articles/29979216478359-How-Do-I-Cancel-Pause-or-Delete-My-SocialBee-Subscription","title":"How Do I Cancel, Pause, or Delete My SocialBee Subscription?","publisher":"vendor","quote":"Tick all the required checkboxes to acknowledge and confirm the cancellation.","supports":"the final confirm step"},{"id":"s22","url":"https://help.socialbee.com/hc/en-us/articles/29979216478359-How-Do-I-Cancel-Pause-or-Delete-My-SocialBee-Subscription","title":"How Do I Cancel, Pause, or Delete My SocialBee Subscription?","publisher":"vendor","quote":"Choose how long you'd like to pause your subscription, between 1-3 months.","supports":"pause length"},{"id":"s23","url":"https://help.socialbee.com/hc/en-us/articles/29979216478359-How-Do-I-Cancel-Pause-or-Delete-My-SocialBee-Subscription","title":"How Do I Cancel, Pause, or Delete My SocialBee Subscription?","publisher":"vendor","quote":"Your posting schedule will be stopped. No content will be shared on your social profiles.","supports":"what stops during a pause"},{"id":"s24","url":"https://help.socialbee.com/hc/en-us/articles/29979216478359-How-Do-I-Cancel-Pause-or-Delete-My-SocialBee-Subscription","title":"How Do I Cancel, Pause, or Delete My SocialBee Subscription?","publisher":"vendor","quote":"Deleting your account means losing all the data you have in SocialBee (posts, schedule, etc.). If you would like to proceed, email us at hello@socialbee.com, and we'll delete your account.","supports":"deleting the account by email"},{"id":"s25","url":"https://socialbee.com/terms-of-service/","title":"SocialBee Terms of Service","publisher":"vendor","quote":"All cancelations are processed at the end of your billing cycle, whether monthly or yearly.","supports":"when a cancellation takes effect"},{"id":"s26","url":"https://socialbee.com/terms-of-service/","title":"SocialBee Terms of Service","publisher":"vendor","quote":"The 30-day money-back guarantee applies to both monthly and yearly plans, within 30 days of the initial purchase (not applied to renewals).","supports":"the money-back guarantee"},{"id":"s27","url":"https://socialbee.com/terms-of-service/","title":"SocialBee Terms of Service","publisher":"vendor","quote":"If auto-renewal is enabled for the Services you have subscribed for, you will be charged automatically in accordance with the term you selected.","supports":"auto-renewal"},{"id":"s28","url":"https://help.socialbee.com/hc/en-us/articles/29979201502999-Can-I-Get-a-Refund","title":"Can I Get a Refund?","publisher":"vendor","quote":"If a refund request is made within 30 days of the initial purchase, you will receive a full refund. This does not apply to subscription renewals (monthly or yearly).","supports":"the refund window"},{"id":"s29","url":"https://help.socialbee.com/hc/en-us/articles/29979201502999-Can-I-Get-a-Refund","title":"Can I Get a Refund?","publisher":"vendor","quote":"Email success@socialbee.com using the same email address you used to place the order.","supports":"how to request a refund"},{"id":"s30","url":"https://help.socialbee.com/hc/en-us/articles/29979201502999-Can-I-Get-a-Refund","title":"Can I Get a Refund?","publisher":"vendor","quote":"We're unable to provide prorated refunds for cancellations made mid-month or mid-year, or after an annual subscription renewal.","supports":"no prorated refunds"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["The answers in SocialBee's pricing FAQ (billing options, contracts, what happens after the trial) couldn't be read, so they aren't confirmed","How long data is kept after cancelling is not stated","No Apple or Google billing is documented: the mobile-app article describes a companion app for posting and mentions no purchases","Who on a team can cancel is not stated"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["In-app route rebuilt from SocialBee's cancel article (Billing Settings, Cancel products, pop-up, required checkboxes) and moved first; the stand-in source that cited SocialBee's sitemap is removed","Effective (end of billing cycle), auto-renewal notice and refund (30 days from first purchase, not renewals; email success@socialbee.com) added from the Terms and refund article","Pause: 1 to 3 months, posting stops; account deletion is by email to hello@socialbee.com","Summary rewritten to lead with the in-app route"]}},"stackcut":{"vendor_id":"socialbee","name":"SocialBee","recipes":[{"id":"replace-socialbee","title":"Social media scheduler","best_year_one_net":538}]},"page":"https://stackcut.io/cancel/socialbee","json":"https://stackcut.io/exits/socialbee.json","evidence":{"packet_revision":"26d61d9acc031be227ceb88b0494895340f30b2804b1af007d76f726b96e25ff","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"socialbee--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"socialbee--reseller-or-partner--r2","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"softr","name":"Softr","category":"developer_tools","website":"https://www.softr.io","domains":["softr.io"],"summary":"The workspace owner uses Cancel Subscription in the workspace's Plan and billing section; the plan stays active to the end of the billing period, then reverts to Free. Each workspace is billed separately. Full refunds by email within 14 days (monthly) or 30 days (yearly) of the first payment.","routes":[{"channel":"direct_web","label":"Basic, Pro and Business plans","applies_to":"Basic, Pro and Business plans paid by card; each workspace has its own subscription","who":"The workspace owner (only owners can open Plans and billing)","method":"self_serve","start_url":null,"steps":[{"do":"Open the workspace's Plan and billing section","expect":"Subscription info"},{"do":"Use the Cancel Subscription option at the end of the page and confirm","expect":null},{"do":"Repeat for every paid workspace you own","expect":null}],"confirm_by":"The Change Plan button at the top changes to Re-activate while the billed period lasts","effective":"The subscription stays active until the end of the current billing period, then the workspace goes back to the Free plan","notice":null,"refund":"Full refund on request by email to support@softr.io within 14 days of the first payment on a monthly subscription, or 30 days on a yearly one","fees":"Extra app users (Pro and above) and extra custom domains are billed separately each month","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s25","s27"]},{"channel":"sales_contract","applies_to":"Enterprise plans (custom pricing and tailored agreements, payable by invoice)","who":"The customer, through Softr's sales team","method":"contact_sales","start_url":null,"steps":[{"do":"Contact your Softr sales contact; renewal and cancellation terms are in your tailored agreement","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s13","s14","s15"]}],"pay_less":[{"type":"free_plan","what":"The Free plan is free forever, with up to 3 builders and 5 app users","evidence":"documented","source_ids":["s16","s17"]},{"type":"downgrade","what":"Change to a lower plan from Plan and billing; a downgrade is scheduled for your next renewal","evidence":"documented","source_ids":["s2","s18"]},{"type":"annual_billing","what":"Annual billing gives roughly two months free compared with monthly (for example, Basic is $19 a month billed annually or $25 monthly)","evidence":"documented","source_ids":["s19","s20"]},{"type":"student_or_nonprofit","what":"Non-profits and education get a 50% discount, claimed through a form","evidence":"documented","source_ids":["s21"]}],"export":[{"data":"Table data in your Softr apps","how":"Use the Export action on a Table block to download the table's data","format":"CSV or Excel spreadsheet","limits":"This is an in-app action; Softr's docs don't describe a full workspace or account export","source_ids":["s22","s23"]},{"data":"Invoices and receipts","how":"In Plan and billing, open the Invoices section and click View invoice to download the invoice or the receipt","format":null,"limits":null,"source_ids":["s24"]}],"after_cancel":{"access_until":"The end of the current billing period","data_kept":null,"you_lose":["Paid-plan features once the billed period ends: the workspace falls back to the Free plan (up to 3 builders and 5 app users)","Workflow runs past the Free plan's monthly execution limit, which pause until the limit renews"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Each workspace has its own subscription: cancel every paid workspace","Only the workspace owner can open Plans and billing and change the plan","After cancelling, Change Plan shows Re-activate until the billed period ends, then Upgrade once the workspace is back on Free","Refunds are by email to support@softr.io: within 14 days of the first monthly payment, or 30 days of the first yearly payment","Extra custom domains and extra app users are billed monthly on top of the plan"]},"sources":[{"id":"s1","url":"https://docs.softr.io/workspace-and-billing/billing","title":"Billing","publisher":"vendor","quote":"In Softr, each workspace has its own subscription plan and billing details.","supports":"billing is per workspace"},{"id":"s2","url":"https://docs.softr.io/workspace-and-billing/billing","title":"Billing","publisher":"vendor","quote":"You can manage the billing of your current workspace from its Plan and billing sections.","supports":"where billing is managed"},{"id":"s3","url":"https://docs.softr.io/workspace-and-billing/billing","title":"Billing","publisher":"vendor","quote":"First, you have the Subscription info, where you see which plan you are on and have a button to change the plan.","supports":"what the billing page shows first"},{"id":"s4","url":"https://docs.softr.io/workspace-and-billing/billing","title":"Billing","publisher":"vendor","quote":"Lastly, you have the Cancel Subscription option.","supports":"the Cancel Subscription option"},{"id":"s5","url":"https://docs.softr.io/workspace-and-billing/billing","title":"Billing","publisher":"vendor","quote":"It will become Re-activate if you are still within the billed period","supports":"how to confirm the cancellation"},{"id":"s6","url":"https://docs.softr.io/workspace-and-billing/pricing-and-plans","title":"Pricing and Plans","publisher":"vendor","quote":"You can cancel or change plans at any time from Plan and billing.","supports":"cancel any time"},{"id":"s7","url":"https://docs.softr.io/workspace-and-billing/pricing-and-plans","title":"Pricing and Plans","publisher":"vendor","quote":"If you cancel mid-cycle, your subscription stays active until the end of the current billing period.","supports":"when cancelling takes effect"},{"id":"s8","url":"https://docs.softr.io/workspace-and-billing/pricing-and-plans","title":"Pricing and Plans","publisher":"vendor","quote":"we'll refund you in full within 14 days of your first payment on a monthly subscription and within 30 days of your first payment on a yearly subscription.","supports":"the refund windows"},{"id":"s9","url":"https://docs.softr.io/workspace-and-billing/pricing-and-plans","title":"Pricing and Plans","publisher":"vendor","quote":"Simply send us an email at support@softr.io, and we will process the refund.","supports":"how to ask for a refund"},{"id":"s10","url":"https://docs.softr.io/workspace-and-billing/workspaces-and-applications","title":"Workspaces and Applications","publisher":"vendor","quote":"Only workspace owners have access to the \"Plans and billing\" section of the workspace.","supports":"who can cancel"},{"id":"s11","url":"https://docs.softr.io/workspace-and-billing/pricing-and-plans","title":"Pricing and Plans","publisher":"vendor","quote":"Extra app users are billed separately each month.","supports":"extra users are billed monthly"},{"id":"s12","url":"https://docs.softr.io/workspace-and-billing/pricing-and-plans","title":"Pricing and Plans","publisher":"vendor","quote":"Additional custom domains can be added for $15/month, or $13/month when billed annually.","supports":"extra custom domains are billed"},{"id":"s13","url":"https://docs.softr.io/workspace-and-billing/pricing-and-plans","title":"Pricing and Plans","publisher":"vendor","quote":"Custom pricing for mid-market and enterprise teams","supports":"Enterprise is sold by sales"},{"id":"s14","url":"https://docs.softr.io/workspace-and-billing/pricing-and-plans","title":"Pricing and Plans","publisher":"vendor","quote":"Includes SSO, SCIM, audit logs, and SOC 2 access, plus custom limits, tailored agreements, and white-glove support","supports":"Enterprise has tailored agreements"},{"id":"s15","url":"https://docs.softr.io/workspace-and-billing/pricing-and-plans","title":"Pricing and Plans","publisher":"vendor","quote":"We also offer payment by invoice (PO, wire transfer, ACH) on the Enterprise plan.","supports":"Enterprise invoicing"},{"id":"s16","url":"https://docs.softr.io/workspace-and-billing/pricing-and-plans","title":"Pricing and Plans","publisher":"vendor","quote":"Yes. Our Free plan is free forever.","supports":"the Free plan"},{"id":"s17","url":"https://docs.softr.io/workspace-and-billing/pricing-and-plans","title":"Pricing and Plans","publisher":"vendor","quote":"Free — $0. Great for personal productivity and trying Softr, with up to 3 builders and 5 app users.","supports":"Free plan limits"},{"id":"s18","url":"https://docs.softr.io/workspace-and-billing/pricing-and-plans","title":"Pricing and Plans","publisher":"vendor","quote":"When you downgrade, the change is scheduled for your next renewal.","supports":"when a downgrade applies"},{"id":"s19","url":"https://docs.softr.io/workspace-and-billing/pricing-and-plans","title":"Pricing and Plans","publisher":"vendor","quote":"Choosing annual billing gives you roughly two months free compared to paying monthly.","supports":"annual billing saves money"},{"id":"s20","url":"https://docs.softr.io/workspace-and-billing/pricing-and-plans","title":"Pricing and Plans","publisher":"vendor","quote":"Basic — $19/mo billed annually ($25/mo monthly).","supports":"an example of the annual price"},{"id":"s21","url":"https://docs.softr.io/workspace-and-billing/pricing-and-plans","title":"Pricing and Plans","publisher":"vendor","quote":"Yes, we offer a 50% non-profit and education discount.","supports":"the non-profit and education discount"},{"id":"s22","url":"https://docs.softr.io/actions/export","title":"Export","publisher":"vendor","quote":"Export the data, a block, or entire page from your Softr app.","supports":"what the Export action does"},{"id":"s23","url":"https://docs.softr.io/actions/export","title":"Export","publisher":"vendor","quote":"export the table data as either a CSV file or an Excel spreadsheet file","supports":"table export formats"},{"id":"s24","url":"https://docs.softr.io/workspace-and-billing/billing","title":"Billing","publisher":"vendor","quote":"Click View invoice to see the details, download the invoice, or download the receipt.","supports":"downloading invoices"},{"id":"s25","url":"https://docs.softr.io/workspace-and-billing/workspaces-and-applications","title":"Workspaces and Applications","publisher":"vendor","quote":"Each workspace has its distinct subscription plan, and all the workspace collaborators can use the features that are available under that subscription plan.","supports":"a subscription per workspace"},{"id":"s26","url":"https://docs.softr.io/workspace-and-billing/pricing-and-plans","title":"Pricing and Plans","publisher":"vendor","quote":"When you hit your monthly workflow execution limit, your workflows are paused until the limit renews or you upgrade your workspace.","supports":"workflow limits"},{"id":"s27","url":"https://docs.softr.io/workspace-and-billing/billing","title":"Billing","publisher":"vendor","quote":"will be reset to Upgrade if you are past the billed period and have switched back to the free plan.","supports":"the workspace returns to the Free plan"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Softr's Terms of Service and Privacy Policy (softr.io/terms, softr.io/policy) couldn't be read, so auto-renewal terms, any notice period and data retention after cancelling aren't confirmed","What the Cancel Subscription flow shows (confirmation dialog, reason prompt or offer) is not described","How to delete a workspace or the Softr account is not documented beyond the owner's Edit/delete workspace permission","No full workspace or database export is documented; only in-app table exports and invoice downloads","Enterprise cancellation terms depend on each customer's tailored agreement, which isn't public"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["No changes: routes, refund windows, per-workspace billing and owner-only access match Softr's docs","The Terms (softr.io/terms) still couldn't be read, so auto-renewal, notice and data retention stay unverified"]}},"stackcut":{"vendor_id":"softr","name":"Softr","recipes":[{"id":"admin-panel","title":"Purpose-built admin panel or client portal","best_year_one_net":94}]},"page":"https://stackcut.io/cancel/softr","json":"https://stackcut.io/exits/softr.json","evidence":{"packet_revision":"168ffd57dc0fb791d2f2ad736dbd7b4147597e78f40c33d459a2bab2ebae2039","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"softr--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"softr--sales-contract--r2","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"spark","name":"Spark","category":"productivity","website":"https://sparkmailapp.com","domains":["sparkmailapp.com","app.sparkmailapp.com"],"summary":"If you bought on desktop or the web, cancel in Spark Settings: your email address, Manage, then cancel. Apple, Google Play and Huawei purchases cancel in that store. Team Owners cancel in Team settings or by email at least 5 business days before the period ends. Deleting the app does not cancel.","routes":[{"channel":"direct_web","label":"Bought on desktop or the Spark website","applies_to":"Individual subscriptions started from the desktop app or the Spark website, billed through Stripe","who":"The account holder","method":"self_serve","start_url":null,"steps":[{"do":"Open Spark Settings","expect":null},{"do":"Click your email address at the top of the sidebar","expect":null},{"do":"Click the Manage button next to the subscription name","expect":null},{"do":"Cancel your subscription; some subscriptions can only be cancelled in the Stripe Customer Portal","expect":null}],"confirm_by":null,"effective":"At the end of the then-current subscription period; the account stays open with Spark's free features","notice":"Cancel at least 24 hours before the billing date to avoid the next charge","refund":"Full refund if cancelled within 30 calendar days of purchase; after that, no refund of any part of the fee","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s22","s25","s29","s33"]},{"channel":"apple_app_store","label":"Bought through the App Store","applies_to":"Subscriptions bought through the Apple App Store on an iPhone or iPad","who":"The Apple account that bought the subscription","method":"self_serve","start_url":"https://support.apple.com/en-us/118428","steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":null},{"do":"Tap Subscriptions, then tap the Spark subscription","expect":null},{"do":"Tap Cancel Subscription","expect":null}],"confirm_by":"No Cancel button, or an expiration message in red text, in the subscription's settings","effective":"Cancellation takes effect at the end of the then-current subscription period","notice":"Cancel in your device settings at least 24 hours before the billing date","refund":"Ask Apple's support for a refund; Spark has no control over Apple's refund decisions","fees":null,"source_ids":["s7","s8","s9","s3","s4","s24","s31","s40"]},{"channel":"google_play","label":"Bought through Google Play","applies_to":"Subscriptions bought through Google Play on an Android device","who":"The Google account that bought the subscription","method":"self_serve","start_url":"https://support.google.com/googleplay/answer/7018481","steps":[{"do":"On your Android device, go to subscriptions in Google Play","expect":null},{"do":"Select the Spark subscription","expect":null},{"do":"Tap Cancel subscription","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time you have already paid","notice":"Cancel in your device settings at least 24 hours before the billing date","refund":"Ask Google Play's support for a refund","fees":null,"source_ids":["s7","s10","s11","s12","s4","s24","s32"]},{"channel":"reseller_or_partner","label":"Bought through Huawei","applies_to":"Subscriptions started on a Huawei device and billed by Huawei","who":"The Huawei account that bought the subscription","method":"platform_settings","start_url":"https://consumer.huawei.com/en/support/content/en-us00729195/","steps":[{"do":"On the Huawei phone, go to Settings, Account center, Payment and purchases, Subscriptions","expect":null},{"do":"Touch the Spark subscription and cancel it","expect":null}],"confirm_by":null,"effective":"At the end of the then-current subscription period; Huawei stops charging from the next month","notice":"Cancel at least 24 hours before the billing date","refund":null,"fees":null,"source_ids":["s32","s37","s38","s39","s3","s4"]},{"channel":"direct_web","label":"Spark for Teams","applies_to":"Spark for Teams subscriptions, cancelled for the whole team","who":"The Team Owner","method":"self_serve","start_url":null,"steps":[{"do":"Click Spark at the top left of your screen, go to Settings and select Teams","expect":null},{"do":"Choose your team and click Manage Team","expect":"Team Preferences"},{"do":"Click Billing at the top, then cancel the Team subscription","expect":null},{"do":"Or email billing@sparkmailapp.com to cancel","expect":null}],"confirm_by":null,"effective":"Cancellation takes effect at the end of the then-current subscription period","notice":"At least 5 business days before the end of the current subscription period","refund":"The Terms say all fees for business subscriptions are non-refundable","fees":"Any credits on the account, such as prorated credits for removed members, are forfeited when the subscription is cancelled","source_ids":["s13","s14","s15","s3","s16","s21","s23","s27","s28","s34","s35"]}],"pay_less":[{"type":"free_plan","what":"Cancelling keeps your account on Spark Free, which has the essential features for managing your inbox and connecting multiple accounts","evidence":"documented","seen":null,"source_ids":["s17","s29"]},{"type":"annual_billing","what":"Yearly billing saves 17% compared with monthly","evidence":"documented","seen":null,"source_ids":["s36"]},{"type":"seat_reduction","what":"Team Owners can remove members: each removal gives a prorated credit to the account balance, and team fees are prorated on active users","evidence":"documented","seen":null,"source_ids":["s16","s28"]}],"export":[],"after_cancel":{"access_until":"The end of the then-current subscription period","data_kept":"Cancelling doesn't close the account. Spark's Terms say it may close accounts with no paid subscription after more than 36 months of inactivity, and will give notice to back up content","you_lose":["Paid features on all your devices; the free features stay","Any credits on the account balance"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Deleting the app does not cancel the subscription; deleting the Spark account does cancel a Stripe-billed individual subscription","Apple, Google Play and Huawei subscriptions have to be cancelled in that store's settings, not in Spark","Some Stripe-billed subscriptions can only be cancelled in the Stripe Customer Portal","On a team plan, only the Team Owner can cancel, at least 5 business days before the period ends","Free trials convert to paid; cancel at least 24 hours before the billing date"]},"sources":[{"id":"s1","url":"https://sparkmailapp.com/help/billing-subscription/how-to-cancel-the-subscription","title":"How to cancel the subscription","publisher":"vendor","quote":"Open Spark Settings. Click your email address at the top of the sidebar. Click the Manage button next to the subscription name. Cancel your subscription.","supports":"the desktop and website cancel steps"},{"id":"s2","url":"https://sparkmailapp.com/help/billing-subscription/how-to-cancel-the-subscription","title":"How to cancel the subscription","publisher":"vendor","quote":"If you started the subscription from the desktop or the Spark Website, follow the steps:","supports":"which subscriptions the desktop steps cover"},{"id":"s3","url":"https://sparkmailapp.com/legal/terms","title":"Terms","publisher":"vendor","quote":"however, cancellation will take effect at the end of the then-current subscription period.","supports":"when a cancellation takes effect"},{"id":"s4","url":"https://sparkmailapp.com/legal/terms","title":"Terms","publisher":"vendor","quote":"To avoid charges, you must manually cancel the subscription at least 24 hours before the billing date.","supports":"the 24-hour cut-off before renewal"},{"id":"s5","url":"https://sparkmailapp.com/legal/terms","title":"Terms","publisher":"vendor","quote":"An individual subscription purchased through Stripe may be cancelled and refunded within 30 calendar days","supports":"the 30-day refund window for Stripe purchases"},{"id":"s6","url":"https://sparkmailapp.com/legal/terms","title":"Terms","publisher":"vendor","quote":"if you cancel your subscription after the 30-day period, you will not receive a refund of any portion","supports":"no refund after the 30-day window"},{"id":"s7","url":"https://sparkmailapp.com/legal/terms","title":"Terms","publisher":"vendor","quote":"if you subscribed through the Apple App Store or Google Play, you must cancel it manually to avoid future charges.","supports":"App Store and Google Play purchases must be cancelled in the store"},{"id":"s8","url":"https://sparkmailapp.com/legal/terms","title":"Terms","publisher":"vendor","quote":"Spark has no control over Apple's refund decisions and cannot be held responsible if your request is denied.","supports":"Apple decides refunds for App Store purchases"},{"id":"s9","url":"https://support.apple.com/en-us/118428","title":"Apple Support","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the App Store cancel steps on an iPhone or iPad"},{"id":"s10","url":"https://support.google.com/googleplay/answer/7018481","title":"Google Play Help","publisher":"platform","quote":"go to subscriptions in Google Play.","supports":"where to find subscriptions in Google Play"},{"id":"s11","url":"https://support.google.com/googleplay/answer/7018481","title":"Google Play Help","publisher":"platform","quote":"Cancel subscription","supports":"the cancel button in Google Play"},{"id":"s12","url":"https://support.google.com/googleplay/answer/7018481","title":"Google Play Help","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"access continues for the time already paid"},{"id":"s13","url":"https://sparkmailapp.com/pricing-teams","title":"Spark for Teams pricing","publisher":"vendor","quote":"Choose a team and click Manage Team.","supports":"choosing the team in Settings, Teams"},{"id":"s14","url":"https://sparkmailapp.com/pricing-teams","title":"Spark for Teams pricing","publisher":"vendor","quote":"Click Billing at the top.","supports":"the team Billing page"},{"id":"s15","url":"https://sparkmailapp.com/legal/terms","title":"Terms","publisher":"vendor","quote":"The Team Owner can cancel the Team subscription manually through the Team settings","supports":"only the Team Owner cancels the team subscription"},{"id":"s16","url":"https://sparkmailapp.com/help/billing-subscription/how-to-cancel-the-subscription","title":"How to cancel the subscription","publisher":"vendor","quote":"Note that paid fees in Spark for Teams will be prorated based on the number of active users during the subscription period.","supports":"team fees are prorated on active users"},{"id":"s17","url":"https://sparkmailapp.com/pricing","title":"Pricing","publisher":"vendor","quote":"Spark Free includes all the essential features for managing your inbox and connecting multiple accounts.","supports":"the free plan's features"},{"id":"s18","url":"https://sparkmailapp.com/pricing","title":"Pricing","publisher":"vendor","quote":"Spark subscription unlocks paid features on all the devices where you use Spark","supports":"paid features are lost when the subscription ends"},{"id":"s19","url":"https://sparkmailapp.com/legal/terms","title":"Terms","publisher":"vendor","quote":"deleting the App on your device with an active recurring subscription does not automatically cancel the subscription.","supports":"deleting the app does not cancel"},{"id":"s20","url":"https://sparkmailapp.com/legal/terms","title":"Terms","publisher":"vendor","quote":"we may terminate Accounts without an active paid subscription that have experienced more than 36 months of inactivity","supports":"the only account-closure timing the Terms give"},{"id":"s21","url":"https://sparkmailapp.com/legal/terms","title":"Terms","publisher":"vendor","quote":"or by notifying us at billing@sparkmailapp.com at least 5 business days prior to the end of the then-current subscription period.","supports":"the Team Owner's email option and 5-business-day notice"},{"id":"s22","url":"https://sparkmailapp.com/legal/terms","title":"Terms","publisher":"vendor","quote":"An individual subscription purchased through Stripe may be cancelled and refunded within 30 calendar days from the date of purchase.","supports":"the 30-day refund window starts at purchase"},{"id":"s23","url":"https://sparkmailapp.com/legal/terms","title":"Terms","publisher":"vendor","quote":"upon deletion of your Team, termination or cancellation of your subscription, any outstanding credits on your Account will be forfeited.","supports":"account credits are forfeited on cancellation"},{"id":"s24","url":"https://sparkmailapp.com/legal/terms","title":"Terms","publisher":"vendor","quote":"Purchases made through the Apple App Store and Google Play may be refunded by contacting these platforms' support directly and requesting a refund.","supports":"app-store refunds go through Apple or Google"},{"id":"s25","url":"https://sparkmailapp.com/legal/terms","title":"Terms","publisher":"vendor","quote":"Certain subscriptions may be canceled through the Stripe Customer Portal only.","supports":"some subscriptions cancel only in the Stripe Customer Portal"},{"id":"s26","url":"https://sparkmailapp.com/legal/terms","title":"Terms","publisher":"vendor","quote":"Please note that deleting your Account will automatically cancel any individual subscription purchased through Stripe.","supports":"deleting the account cancels a Stripe subscription"},{"id":"s27","url":"https://sparkmailapp.com/legal/terms","title":"Terms","publisher":"vendor","quote":"All fees associated with business subscriptions are non-refundable.","supports":"business subscriptions are not refunded"},{"id":"s28","url":"https://sparkmailapp.com/legal/terms","title":"Terms","publisher":"vendor","quote":"removing a Team Member will result in a prorated credit to your Account balance","supports":"removing a member gives a prorated credit"},{"id":"s29","url":"https://sparkmailapp.com/legal/terms","title":"Terms","publisher":"vendor","quote":"This will not terminate your Account, and you will retain access to the App's","supports":"cancelling keeps the account and the free features"},{"id":"s30","url":"https://sparkmailapp.com/legal/terms","title":"Terms","publisher":"vendor","quote":"your subscription fee will be automatically charged after the free trial expires.","supports":"trials convert to paid"},{"id":"s31","url":"https://sparkmailapp.com/help/billing-subscription/how-to-cancel-the-subscription","title":"How to cancel the subscription","publisher":"vendor","quote":"If you started the subscription on an iPhone or iPad, please use these instructions.","supports":"iPhone and iPad subscriptions cancel through Apple"},{"id":"s32","url":"https://sparkmailapp.com/help/billing-subscription/how-to-cancel-the-subscription","title":"How to cancel the subscription","publisher":"vendor","quote":"If you started the subscription from an Android device, check out this article; from Huawei - follow this link.","supports":"Android and Huawei subscriptions cancel through Google or Huawei"},{"id":"s33","url":"https://sparkmailapp.com/help/billing-subscription/how-to-cancel-the-subscription","title":"How to cancel the subscription","publisher":"vendor","quote":"Upon cancellation, your subscription will last until the expiration date.","supports":"access lasts until the expiration date"},{"id":"s34","url":"https://sparkmailapp.com/pricing-teams","title":"Spark for Teams pricing","publisher":"vendor","quote":"Click Spark at the top left of your screen.","supports":"the first step to the team's billing"},{"id":"s35","url":"https://sparkmailapp.com/pricing-teams","title":"Spark for Teams pricing","publisher":"vendor","quote":"Select Teams.","supports":"the Teams settings step"},{"id":"s36","url":"https://sparkmailapp.com/pricing-teams","title":"Spark for Teams pricing","publisher":"vendor","quote":"Yearly SAVE 17%","supports":"the yearly discount"},{"id":"s37","url":"https://consumer.huawei.com/en/support/content/en-us00729195/","title":"Huawei Support: How to cancel subscriptions","publisher":"platform","quote":"Go to Settings > Account center > Payment and purchases > Subscriptions","supports":"the Huawei menu path"},{"id":"s38","url":"https://consumer.huawei.com/en/support/content/en-us00729195/","title":"Huawei Support: How to cancel subscriptions","publisher":"platform","quote":"touch the service for which you need to cancel subscriptions.","supports":"choosing the subscription on a Huawei phone"},{"id":"s39","url":"https://consumer.huawei.com/en/support/content/en-us00729195/","title":"Huawei Support: How to cancel subscriptions","publisher":"platform","quote":"Once cancelled, no deduction will be made from your account starting from the next month.","supports":"no further charges after cancelling on Huawei"},{"id":"s40","url":"https://support.apple.com/en-us/118428","title":"Apple Support","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to tell an Apple subscription is cancelled"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Spark's pages don't say what confirmation is shown or sent after cancelling","Spark's pages don't say how to reach the Stripe Customer Portal for subscriptions that can only be cancelled there","Huawei's page doesn't say whether access continues to the end of the paid period or how refunds work","Whether every Spark for Teams plan counts as a business subscription under the no-refund rule isn't stated in the Terms","Spark's help pages don't describe exporting data before cancelling"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Teams: added the 5-business-day notice, the billing@sparkmailapp.com email option, the full menu path, that business subscriptions are non-refundable and that account credits are forfeited","Added a Huawei route, which Spark's cancel article links to, with Huawei's own steps","Refunds: the 30-day window runs from purchase; Apple and Google Play refunds are requested from their support","Added that some subscriptions cancel only in the Stripe Customer Portal, and that deleting the account cancels a Stripe subscription","Added yearly billing (save 17%) and the prorated credit for removing team members","Removed the help page as the start link: the cancel flow starts in the app's settings"]}},"page":"https://stackcut.io/cancel/spark","json":"https://stackcut.io/exits/spark.json","evidence":{"packet_revision":"ddeb15132d301c5f0543c80e8661ce78c125082876e28cd017f9042c401b219f","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"spark--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"spark--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"spark--google-play--r3","channel":"google_play","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"spark--reseller-or-partner--r4","channel":"reseller_or_partner","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"spark--direct-web--r5","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"speechify","name":"Speechify","category":"ai_tools","website":"https://speechify.com","domains":["speechify.com"],"summary":"Cancel where you subscribed (your receipt email says where): on the web, click your photo, Settings, then Cancel Subscription; PayPal, Apple and Google Play subscriptions cancel there. Premium lasts until the next billing date. Gotcha: deleting your account doesn't cancel, and only annual plans are refundable, within 7 days.","routes":[{"channel":"direct_web","applies_to":"Speechify Premium bought on the web and paid by credit card","who":"The account holder, signed in at app.speechify.com","method":"self_serve","start_url":"https://app.speechify.com/settings?tab=subscription","steps":[{"do":"Sign in to your Speechify account at app.speechify.com","expect":null},{"do":"Click your photo in the top right corner of the screen to open your profile","expect":"Settings"},{"do":"Click Settings, then select Cancel Subscription in the left panel","expect":null}],"confirm_by":null,"effective":"Auto-renewal stops; you keep Premium features until your next billing date (on a trial, until the trial ends)","notice":"Cancel at least 24 hours before the free trial ends to avoid being charged","refund":"Annual plans only: contact Speechify within 7 days of payment, having used no more than 500 HD words. Monthly, quarterly and discounted subscriptions are non-refundable, and there are no pro-rated refunds","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13"]},{"channel":"paypal","applies_to":"Speechify Premium bought on the web and paid with PayPal","who":"The PayPal account that pays Speechify","method":"platform_settings","start_url":null,"steps":[{"do":"Sign in to PayPal, open Activity from your account, then All Transactions","expect":null},{"do":"Select Speechify as the merchant whose agreement you want to cancel and click Cancel","expect":null},{"do":"Follow PayPal's instructions to cancel the agreement (in PayPal Settings this is under Payments, then Subscriptions and saved businesses or Automatic Payments)","expect":null}],"confirm_by":null,"effective":"Auto-renewal stops; you keep Premium features until your next billing date","notice":"Cancel at least 24 hours before the free trial ends to avoid being charged","refund":"Same as the web: annual plans only, within 7 days of payment and with no more than 500 HD words used","fees":null,"source_ids":["s1","s8","s14","s15","s6","s10","s11"]},{"channel":"apple_app_store","applies_to":"Speechify Premium bought in the iPhone or iPad app (billed by Apple)","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"On your iPhone or iPad, open Settings and tap your name (Apple Account)","expect":"Subscriptions"},{"do":"Tap Subscriptions, then Speechify","expect":"Cancel Trial/Subscription"},{"do":"Tap Cancel Subscription (Cancel Trial if you are on a trial)","expect":null}],"confirm_by":"No Cancel button, or an expiration message in red, for Speechify in Subscriptions","effective":"You keep Premium features until the renewal date of your existing subscription","notice":"Cancel at least 24 hours before the free trial ends to avoid being charged","refund":"Speechify does not refund App Store purchases; refunds are requested from Apple","fees":null,"source_ids":["s16","s17","s18","s19","s8","a1","a2","s28"]},{"channel":"google_play","applies_to":"Speechify Premium bought in the Android app (billed by Google Play)","who":"The Google Account that bought the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to your subscriptions in Google Play","expect":null},{"do":"Select Speechify, then tap Cancel subscription and follow the instructions","expect":null}],"confirm_by":null,"effective":"You keep access for the time you have already paid for","notice":"Cancel at least 24 hours before the free trial ends to avoid being charged","refund":"Speechify treats Google Play purchases as final and does not refund them","fees":null,"source_ids":["s20","s21","s22","s8","g1","g2"]}],"pay_less":[{"type":"free_plan","what":"Speechify's Free plan keeps text to speech with 10 robotic-sounding voices at speeds up to 1.5x","evidence":"documented","source_ids":["s23","s29"]},{"type":"annual_billing","what":"Yearly billing is marked SAVE 60% against monthly on the pricing page (annual plans are also the only ones refundable, within 7 days)","evidence":"documented","source_ids":["s24","s10"]}],"export":[],"after_cancel":{"access_until":"Your next billing date, or the end of the free trial","data_kept":null,"you_lose":["Premium features, at the end of the paid period; the Free plan keeps 10 robotic-sounding voices at up to 1.5x speed"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Check the receipt email to see where the subscription was bought (web card, PayPal, Apple or Google Play); cancel it there","Deleting the Speechify account (Settings, bottom of the menu) does not cancel the subscription","Uninstalling the app does not cancel a Google Play subscription","If you signed in with a different email on another device, you may have a second account and a second subscription: cancel each one","To ask for a refund on an eligible annual plan, contact Speechify through a help desk request or support@speechify.com within 7 days"]},"sources":[{"id":"s1","url":"https://help.speechify.com/en/articles/5226389-how-do-i-cancel-my-premium-subscription","title":"How do I cancel my Premium Subscription?","publisher":"vendor","quote":"you may initiate your subscription, including Apple/App Store, Android/Google Play Store, and Web with credit card or PayPal payment options.","supports":"the four billing channels"},{"id":"s2","url":"https://help.speechify.com/en/articles/5226389-how-do-i-cancel-my-premium-subscription","title":"How do I cancel my Premium Subscription?","publisher":"vendor","quote":"To verify the platform on which you initiated your subscription, kindly refer to the receipt that was sent to your email address.","supports":"how to tell where you subscribed"},{"id":"s3","url":"https://speechify.com/blog/how-do-i-cancel-my-premium-or-trial-subscription/","title":"How do I cancel my Premium or Trial subscription? (Speechify)","publisher":"vendor","quote":"Log into your Speechify account on app.speechify.com.","supports":"the sign-in step"},{"id":"s4","url":"https://speechify.com/blog/how-do-i-cancel-my-premium-or-trial-subscription/","title":"How do I cancel my Premium or Trial subscription? (Speechify)","publisher":"vendor","quote":"Go to your profile by clicking on your photo in the top right corner of the screen.","supports":"the profile step"},{"id":"s5","url":"https://speechify.com/blog/how-do-i-cancel-my-premium-or-trial-subscription/","title":"How do I cancel my Premium or Trial subscription? (Speechify)","publisher":"vendor","quote":"select the 'Cancel Subscription' option at the left panel.","supports":"the Cancel Subscription step (after clicking Settings)"},{"id":"s6","url":"https://help.speechify.com/en/articles/6119991-cancel-your-premium-subscription-or-trial","title":"Cancel your Premium subscription or trial","publisher":"vendor","quote":"After you cancel, you'll keep Speechify Premium features until your next billing date","supports":"when access ends"},{"id":"s7","url":"https://help.speechify.com/en/articles/6119991-cancel-your-premium-subscription-or-trial","title":"Cancel your Premium subscription or trial","publisher":"vendor","quote":"Canceling your subscription will only cancel your next upcoming charge and any future charges (not previous charges).","supports":"what cancelling stops"},{"id":"s8","url":"https://help.speechify.com/en/articles/5226389-how-do-i-cancel-my-premium-subscription","title":"How do I cancel my Premium Subscription?","publisher":"vendor","quote":"Canceling at least 24 hours before your trial period ends will prevent future charges.","supports":"the trial notice"},{"id":"s9","url":"https://help.speechify.com/en/articles/5226389-how-do-i-cancel-my-premium-subscription","title":"How do I cancel my Premium Subscription?","publisher":"vendor","quote":"Canceling when on Premium will only cancel the auto-renewal.","supports":"cancelling a paid plan stops renewal"},{"id":"s10","url":"https://speechify.com/refund-policy/","title":"Speechify Refund Policy","publisher":"vendor","quote":"If you have used no more than 500 HD words, you must contact us within 7 days of the payment for us to be able to issue a refund.","supports":"the annual Text to Speech refund window"},{"id":"s11","url":"https://speechify.com/refund-policy/","title":"Speechify Refund Policy","publisher":"vendor","quote":"Subscriptions purchased on a Monthly, Quarterly, or Discounted basis are non-refundable.","supports":"which plans are not refundable"},{"id":"s12","url":"https://speechify.com/terms/","title":"Speechify Terms & Conditions","publisher":"vendor","quote":"YOU WILL NOT BE ELIGIBLE FOR A PRO-RATED REFUND OF ANY PORTION OF THE SUBSCRIPTION FEES PAID","supports":"no pro-rated refunds"},{"id":"s13","url":"https://speechify.com/terms/","title":"Speechify Terms & Conditions","publisher":"vendor","quote":"YOU MAY CANCEL YOUR SUBSCRIPTION AT ANY TIME BY INITIATING A CANCELLATION THROUGH YOUR SPEECHIFY ACCOUNT SETTINGS","supports":"cancelling in account settings, at any time"},{"id":"s14","url":"https://help.speechify.com/en/articles/5226389-how-do-i-cancel-my-premium-subscription","title":"How do I cancel my Premium Subscription?","publisher":"vendor","quote":"Select the merchant (Speechify) whose agreement you want to cancel, and click","supports":"the PayPal steps"},{"id":"s15","url":"https://www.paypal.com/us/cshelp/article/what-is-an-automatic-payment-and-how-do-i-update-or-cancel-one-help240","title":"What is an automatic payment and how do I update or cancel one? (PayPal)","publisher":"platform","quote":"Go to Settings. Click Payments. Select Subscriptions and saved businesses or Automatic Payments. Select the merchant. On this page, you can cancel the automatic payment","supports":"PayPal's own steps"},{"id":"s16","url":"https://help.speechify.com/en/articles/8761191-how-to-manage-and-cancel-your-apple-subscription","title":"How to manage and cancel your Apple subscription","publisher":"vendor","quote":"Locate Speechify and click to manage and see the details of your Speechify subscription","supports":"finding Speechify in Apple Subscriptions"},{"id":"s17","url":"https://help.speechify.com/en/articles/8761191-how-to-manage-and-cancel-your-apple-subscription","title":"How to manage and cancel your Apple subscription","publisher":"vendor","quote":"Hit Cancel Trial/Subscription if you wish to unsubscribe","supports":"the cancel button name"},{"id":"s18","url":"https://speechify.com/terms/","title":"Speechify Terms & Conditions","publisher":"vendor","quote":"all subscription management and requests for cancellation and refunds and similar terms are entirely administered and agreed to between you and Apple, not Speechify","supports":"Apple handles cancellation and refunds"},{"id":"s19","url":"https://speechify.com/refund-policy/","title":"Speechify Refund Policy","publisher":"vendor","quote":"Please note that if you purchase a subscription through the Apple iTunes Store or our iOS application, the sale is final, and we will not provide a refund.","supports":"no refunds from Speechify for App Store purchases"},{"id":"s20","url":"https://help.speechify.com/en/articles/7967116-how-to-cancel-my-google-play-subscription","title":"How to cancel my Google Play subscription?","publisher":"vendor","quote":"When you uninstall the app, your subscription won't cancel.","supports":"uninstalling does not cancel"},{"id":"s21","url":"https://speechify.com/terms/","title":"Speechify Terms & Conditions","publisher":"vendor","quote":"if you purchase a subscription through the Google Play store, the subscription is entirely managed by Google, not by Speechify","supports":"Google Play manages the subscription"},{"id":"s22","url":"https://speechify.com/refund-policy/","title":"Speechify Refund Policy","publisher":"vendor","quote":"If you purchase a subscription through the Google Play store, the sale is final and we will not provide a refund.","supports":"no refunds for Google Play purchases"},{"id":"s23","url":"https://speechify.com/pricing/","title":"Speechify pricing","publisher":"vendor","quote":"10 robotic sounding voices","supports":"what the Free plan keeps (with speeds up to 1.5x)"},{"id":"s24","url":"https://speechify.com/pricing/","title":"Speechify pricing","publisher":"vendor","quote":"SAVE 60%","supports":"the yearly-billing saving"},{"id":"s25","url":"https://help.speechify.com/en/articles/9618466-how-to-delete-my-account","title":"How to delete my account?","publisher":"vendor","quote":"Deleting the account will not cancel the subscription.","supports":"deleting is not cancelling"},{"id":"s26","url":"https://help.speechify.com/en/articles/5286303-why-do-i-have-multiple-subscriptions-what-should-i-do","title":"Why do I have multiple subscriptions? What should I do?","publisher":"vendor","quote":"if you accidentally logged in using a different credential, this creates a new account, and you could be prompted to start the premium trial in Chrome.","supports":"the duplicate-subscription tip"},{"id":"s27","url":"https://speechify.com/refund-policy/","title":"Speechify Refund Policy","publisher":"vendor","quote":"You may contact us by submitting a help desk request or by contacting us at","supports":"how to request a refund"},{"id":"s28","url":"https://help.speechify.com/en/articles/5262408-change-subscription-package","title":"Change subscription package","publisher":"vendor","quote":"Access to your existing Premium subscription and Premium features will continue until the renewal date of your existing subscription.","supports":"access after cancelling an Apple-billed plan"},{"id":"a1","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"a2","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"g1","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"the Google Play steps"},{"id":"g2","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when access ends on Google Play"},{"id":"s29","url":"https://speechify.com/pricing/","title":"Speechify pricing","publisher":"vendor","quote":"Listen at speeds up to 1.5x","supports":"the Free plan's speed limit"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["No confirmation email or on-screen status after a web cancellation is documented","How Speechify Work (credits), AI Studio and team or enterprise plans are cancelled is not documented in the help center","Speechify does not say how long it keeps your library and data after you cancel; export of the library is not documented","Whether the web flow asks for a reason or shows an offer before confirming is not documented"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked all four routes against Speechify's help articles (cancel Premium, cancel trial, Apple, Google Play, change package), its own cancel guide, refund policy, Terms, and Apple's, Google's and PayPal's pages: steps, timing and refunds confirmed","Apple confirm_by now matches Apple's wording: no Cancel button, or an expiration message in red","Free plan: added the pricing page's 1.5x speed limit as a source (s29)"]}},"page":"https://stackcut.io/cancel/speechify","json":"https://stackcut.io/exits/speechify.json","evidence":{"packet_revision":"4eccc9aeb6e67ca40b90c8f23ada4e92b6b9a56f141e4f3583073aaf43eb702a","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"speechify--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"speechify--paypal--r2","channel":"paypal","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"speechify--apple-app-store--r3","channel":"apple_app_store","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"speechify--google-play--r4","channel":"google_play","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"splashtop","name":"Splashtop","category":"productivity","website":"https://www.splashtop.com","domains":["splashtop.com","my.splashtop.com"],"summary":"The account owner signs in at my.splashtop.com, opens Subscriptions from the blue circle, and turns off auto-renewal. Access lasts to the end of the period; there are no refunds. Sales-procured subscriptions need email notice to sales@splashtop.com 30 days before renewal. App add-ons bought through Google Play or Apple cancel there.","routes":[{"channel":"direct_web","label":"Bought at my.splashtop.com","applies_to":"Subscriptions bought directly at my.splashtop.com, such as Remote Access Solo, Pro and Performance","who":"The account owner","method":"self_serve","start_url":"https://my.splashtop.com","steps":[{"do":"Sign in to the my.splashtop.com web portal with your Splashtop Account","expect":null},{"do":"Click the blue circle in the top right corner, then click Subscriptions","expect":null},{"do":"On the Subscriptions page, click Turn off auto-renewal","expect":"A pop-up with auto-renewal information"},{"do":"Read the information and click Continue","expect":null},{"do":"Select a reason for turning off auto-renewal, then click Turn off auto-renewal","expect":null}],"confirm_by":null,"effective":"The subscription no longer auto-renews; the product stays usable until the end of the current subscription period","notice":"None stated; turn off auto-renewal any time before the current period expires. Subscriptions renew automatically, annually","refund":"No refunds: purchases are prepaid, final and nonrefundable, with no refunds or credits for partially used periods or for cancelling early","fees":null,"source_ids":["s15","s16","s17","s18","s19","s20","s22","s1","s2","s3","s32","s10","s11","s39","s31"]},{"channel":"sales_contract","label":"Bought through Splashtop sales","applies_to":"Subscriptions procured through Splashtop sales personnel, not bought at my.splashtop.com","who":"The customer on the subscription","method":"email","start_url":null,"steps":[{"do":"Email written notice that you don't intend to renew to sales@splashtop.com","expect":null},{"do":"Send it no later than 30 days before the automatic renewal; to cut license quantities or service levels instead, request that in writing by the same deadline","expect":null}],"confirm_by":"An email notice counts once Splashtop acknowledges receipt","effective":"At the end of the current subscription term","notice":"No later than 30 days before the automatic renewal; without timely notice, the existing quantities renew unchanged","refund":"No refunds: purchases are prepaid, final and nonrefundable, with no refunds or credits for partially used periods","fees":null,"source_ids":["s9","s4","s5","s6","s37","s7","s8","s14","s36","s10","s11"]},{"channel":"google_play","label":"App add-ons bought through Google Play","applies_to":"Subscriptions such as the Anywhere Access Pack or Productivity Pack bought through the Google Play Store on Android","who":"The Google Account that bought the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Open the Google Play Store app","expect":null},{"do":"Tap Menu, then Subscriptions","expect":null},{"do":"Tap the Splashtop subscription, then tap Cancel Subscription","expect":null}],"confirm_by":null,"effective":"You can still use the subscription for the time you've already paid for","notice":null,"refund":null,"fees":null,"source_ids":["s23","s28","s24","s25","s26","s45"]},{"channel":"apple_app_store","label":"App add-ons bought through Apple","applies_to":"Splashtop subscriptions bought through Apple; Splashtop's help points these to Apple's cancel instructions","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":"https://support.apple.com/en-us/118428","steps":[{"do":"On iPhone or iPad, open Settings and tap your name, then tap Subscriptions","expect":null},{"do":"Tap the Splashtop subscription, then tap Cancel Subscription","expect":null}],"confirm_by":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled","effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s29","s42","s43","s44"]}],"pay_less":[{"type":"seat_reduction","what":"Direct subscribers can change tier or license count within their plan from Subscriptions; sales-procured subscriptions need a written request at least 30 days before renewal","evidence":"documented","seen":null,"source_ids":["s34","s8","s14"]},{"type":"downgrade","what":"Remote Access Solo, a plan for individual users, is the lowest Remote Access tier on the pricing page","evidence":"documented","seen":null,"source_ids":["s12","s13"]}],"export":[],"after_cancel":{"access_until":"The end of the current subscription period","data_kept":null,"you_lose":["Use of the product once the current subscription period ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The flow asks you to pick a reason for turning off auto-renewal before the final confirm","tips":["Only the account owner can turn off auto-renewal","Uninstalling the app doesn't stop the subscription; you'll still be charged","If you moved to Splashtop Business, cancel any old Anywhere Access Pack or Productivity Pack, which it includes","Purchases through an authorized reseller follow that reseller's terms of sale","Foxpass subscriptions end by notice of non-renewal to Splashtop at least 30 days before the term expires","Renewal prices can change"]},"sources":[{"id":"s1","url":"https://www.splashtop.com/legal/terms-of-service","title":"Splashtop Terms of Service (Global)","publisher":"vendor","quote":"You may terminate Your subscription by logging into your Splashtop account at my.splashtop.com","supports":"where to cancel a direct subscription"},{"id":"s2","url":"https://www.splashtop.com/legal/terms-of-service","title":"Splashtop Terms of Service (Global)","publisher":"vendor","quote":"clicking on the “Subscriptions” tab under “Account Info,” and turning off auto-renewal.","supports":"the menu path and the auto-renewal step"},{"id":"s3","url":"https://www.splashtop.com/legal/terms-of-service","title":"Splashtop Terms of Service (Global)","publisher":"vendor","quote":"The Products You have purchased will remain usable until the end of the current subscription period.","supports":"when access ends"},{"id":"s4","url":"https://www.splashtop.com/legal/terms-of-service","title":"Splashtop Terms of Service (Global)","publisher":"vendor","quote":"You may cancel Your subscription by providing written notice of Your intent not to renew","supports":"the written non-renewal route for sales-procured subscriptions"},{"id":"s5","url":"https://www.splashtop.com/legal/terms-of-service","title":"Splashtop Terms of Service (Global)","publisher":"vendor","quote":"sent no later than thirty (30) days prior to automatic renewal.","supports":"the notice deadline"},{"id":"s6","url":"https://www.splashtop.com/legal/terms-of-service","title":"Splashtop Terms of Service (Global)","publisher":"vendor","quote":"any notice of non-renewal or reduction of license quantities shall be delivered by email to","supports":"notice goes by email to the sales address"},{"id":"s7","url":"https://www.splashtop.com/legal/terms-of-service","title":"Splashtop Terms of Service (Global)","publisher":"vendor","quote":"Notices shall be deemed given upon Splashtop’s acknowledgment of receipt if sent by email","supports":"when an email notice counts"},{"id":"s8","url":"https://www.splashtop.com/legal/terms-of-service","title":"Splashtop Terms of Service (Global)","publisher":"vendor","quote":"Reductions in license quantities or service levels for subscriptions must also be requested in writing","supports":"fewer licenses or a lower service level"},{"id":"s9","url":"https://www.splashtop.com/legal/terms-of-service","title":"Splashtop Terms of Service (Global)","publisher":"vendor","quote":"For Splashtop subscriptions procured via Splashtop sales personnel (not directly purchased by You at my.splashtop.com)","supports":"which subscriptions use the sales route"},{"id":"s10","url":"https://www.splashtop.com/legal/terms-of-sale","title":"Splashtop Terms of Sale","publisher":"vendor","quote":"your purchase of the Product is prepaid, final and nonrefundable.","supports":"no refunds"},{"id":"s11","url":"https://www.splashtop.com/legal/terms-of-sale","title":"Splashtop Terms of Sale","publisher":"vendor","quote":"there are no refunds or credits for partially used periods","supports":"no refunds for part-used periods"},{"id":"s12","url":"https://www.splashtop.com/pricing","title":"Splashtop pricing","publisher":"vendor","quote":"For individual users","supports":"who the Solo plan is for"},{"id":"s13","url":"https://www.splashtop.com/pricing","title":"Splashtop pricing","publisher":"vendor","quote":"Solo","supports":"the Solo plan's name"},{"id":"s14","url":"https://www.splashtop.com/legal/terms-of-service","title":"Splashtop Terms of Service (Global)","publisher":"vendor","quote":"at least thirty (30) days prior to renewal","supports":"the 30-day deadline for changing quantities"},{"id":"s15","url":"https://support-splashtopbusiness.splashtop.com/api/v2/help_center/en-us/articles/212724963.json","title":"Splashtop help: How do I unsubscribe from auto-renewing my Splashtop subscription?","publisher":"vendor","quote":"Must be the account owner.","supports":"only the account owner can turn off auto-renewal"},{"id":"s16","url":"https://support-splashtopbusiness.splashtop.com/api/v2/help_center/en-us/articles/212724963.json","title":"Splashtop help: How do I unsubscribe from auto-renewing my Splashtop subscription?","publisher":"vendor","quote":"Please log in using your Splashtop Account via my.splashtop.com web portal.","supports":"where to start"},{"id":"s17","url":"https://support-splashtopbusiness.splashtop.com/api/v2/help_center/en-us/articles/212724963.json","title":"Splashtop help: How do I unsubscribe from auto-renewing my Splashtop subscription?","publisher":"vendor","quote":"Click on the Blue Circle in the top right corner > Then click on Subscriptions.","supports":"opening Subscriptions"},{"id":"s18","url":"https://support-splashtopbusiness.splashtop.com/api/v2/help_center/en-us/articles/212724963.json","title":"Splashtop help: How do I unsubscribe from auto-renewing my Splashtop subscription?","publisher":"vendor","quote":"From here, you will be brough to our Subscriptions page > Click on Turn off auto-renewal.","supports":"the Turn off auto-renewal button"},{"id":"s19","url":"https://support-splashtopbusiness.splashtop.com/api/v2/help_center/en-us/articles/212724963.json","title":"Splashtop help: How do I unsubscribe from auto-renewing my Splashtop subscription?","publisher":"vendor","quote":"A new window will popup, please read the auto renewal information, then click Continue.","supports":"the pop-up and Continue"},{"id":"s20","url":"https://support-splashtopbusiness.splashtop.com/api/v2/help_center/en-us/articles/212724963.json","title":"Splashtop help: How do I unsubscribe from auto-renewing my Splashtop subscription?","publisher":"vendor","quote":"Lastly, select a reason for turning off auto renewal, then click Turn off auto-renewal.","supports":"the reason step and final confirm"},{"id":"s21","url":"https://support-splashtopbusiness.splashtop.com/api/v2/help_center/en-us/articles/212724963.json","title":"Splashtop help: How do I unsubscribe from auto-renewing my Splashtop subscription?","publisher":"vendor","quote":"Uninstalling the app will not automatically stop your subscription","supports":"uninstalling doesn't cancel"},{"id":"s22","url":"https://support-splashtopbusiness.splashtop.com/api/v2/help_center/en-us/articles/212724963.json","title":"Splashtop help: How do I unsubscribe from auto-renewing my Splashtop subscription?","publisher":"vendor","quote":"unsubscribe or change the subscription plan anytime before the current subscription period expires.","supports":"when you can cancel"},{"id":"s23","url":"https://support-splashtopbusiness.splashtop.com/api/v2/help_center/en-us/articles/212725023.json","title":"Splashtop help: How do I unsubscribe from an auto-renewing subscription on Android devices?","publisher":"vendor","quote":"via the Google Play Store (from the Android mobile devices), you only can unsubscribe the services from there.","supports":"Google Play subscriptions are cancelled in Google Play"},{"id":"s24","url":"https://support-splashtopbusiness.splashtop.com/api/v2/help_center/en-us/articles/212725023.json","title":"Splashtop help: How do I unsubscribe from an auto-renewing subscription on Android devices?","publisher":"vendor","quote":"Launch the Google Play Store app.","supports":"Android step"},{"id":"s25","url":"https://support-splashtopbusiness.splashtop.com/api/v2/help_center/en-us/articles/212725023.json","title":"Splashtop help: How do I unsubscribe from an auto-renewing subscription on Android devices?","publisher":"vendor","quote":"Tap the Menu -> Subscriptions.","supports":"Android step"},{"id":"s26","url":"https://support-splashtopbusiness.splashtop.com/api/v2/help_center/en-us/articles/212725023.json","title":"Splashtop help: How do I unsubscribe from an auto-renewing subscription on Android devices?","publisher":"vendor","quote":"Tap on the app of the subscription you'd like to cancel -> tap Cancel Subscription.","supports":"Android cancel step"},{"id":"s27","url":"https://support-splashtopbusiness.splashtop.com/api/v2/help_center/en-us/articles/212725023.json","title":"Splashtop help: How do I unsubscribe from an auto-renewing subscription on Android devices?","publisher":"vendor","quote":"If you uninstall the app but don't cancel your subscription first, you will still be charged.","supports":"uninstalling doesn't stop charges"},{"id":"s28","url":"https://support-splashtopbusiness.splashtop.com/api/v2/help_center/en-us/articles/212725023.json","title":"Splashtop help: How do I unsubscribe from an auto-renewing subscription on Android devices?","publisher":"vendor","quote":"If you subscribed to the services (Anywhere Access Pack or Productivity Pack, et al.)","supports":"which subscriptions are sold through the app stores"},{"id":"s29","url":"https://support-splashtopbusiness.splashtop.com/api/v2/help_center/en-us/articles/212724983.json","title":"Splashtop help: How do I subscribe to Splashtop Business?","publisher":"vendor","quote":"Cancel subscription via iTunes","supports":"Apple-billed subscriptions are cancelled with Apple"},{"id":"s30","url":"https://support-splashtopbusiness.splashtop.com/api/v2/help_center/en-us/articles/212724983.json","title":"Splashtop help: How do I subscribe to Splashtop Business?","publisher":"vendor","quote":"If you originally have Anywhere Access Pack or Productivity Pack subscribed, please remember to cancel them","supports":"cancel old app add-ons after moving to Splashtop Business"},{"id":"s31","url":"https://support-splashtopbusiness.splashtop.com/api/v2/help_center/en-us/articles/212724943.json","title":"Splashtop help: Refund Policy","publisher":"vendor","quote":"provide a refund for services which were subscribed to via My Splashtop.","supports":"no refunds for My Splashtop subscriptions"},{"id":"s32","url":"https://support-splashtopbusiness.splashtop.com/api/v2/help_center/en-us/articles/360031097451.json","title":"Splashtop help: Splashtop Account & Billing","publisher":"vendor","quote":"Splashtop’s subscriptions are set to automatically renew annually.","supports":"annual auto-renewal"},{"id":"s33","url":"https://support-splashtopbusiness.splashtop.com/api/v2/help_center/en-us/articles/360031097451.json","title":"Splashtop help: Splashtop Account & Billing","publisher":"vendor","quote":"For manual orders, our account management team will follow up with you upon renewal.","supports":"manual orders at renewal"},{"id":"s34","url":"https://support-splashtopbusiness.splashtop.com/api/v2/help_center/en-us/articles/360031097451.json","title":"Splashtop help: Splashtop Account & Billing","publisher":"vendor","quote":"From there, you see that you can modify tiers/licenses within your plan.","supports":"changing tier or licenses"},{"id":"s35","url":"https://support-splashtopbusiness.splashtop.com/api/v2/help_center/en-us/articles/360031097451.json","title":"Splashtop help: Splashtop Account & Billing","publisher":"vendor","quote":"All sales are final.","supports":"no refunds"},{"id":"s36","url":"https://www.splashtop.com/legal/terms-of-service","title":"Splashtop Terms of Service (Global)","publisher":"vendor","quote":"If no timely notice is provided, the existing quantities shall renew unchanged.","supports":"late notice renews quantities"},{"id":"s37","url":"https://www.splashtop.com/legal/terms-of-service","title":"Splashtop Terms of Service (Global)","publisher":"vendor","quote":"sales@splashtop.com","supports":"the sales notice address"},{"id":"s38","url":"https://www.splashtop.com/legal/terms-of-service","title":"Splashtop Terms of Service (Global)","publisher":"vendor","quote":"For Foxpass product, You may terminate Your subscription by giving notice of non-renewal to Splashtop","supports":"Foxpass non-renewal"},{"id":"s39","url":"https://www.splashtop.com/legal/terms-of-sale","title":"Splashtop Terms of Sale","publisher":"vendor","quote":"your cancellation of the Product before the expiration date will not entitle you to any refunds or credits.","supports":"no refund for cancelling early"},{"id":"s40","url":"https://www.splashtop.com/legal/terms-of-sale","title":"Splashtop Terms of Sale","publisher":"vendor","quote":"please reference the terms of sale or similar terms applicable provided by such Authorized Resellers","supports":"reseller purchases follow the reseller's terms"},{"id":"s41","url":"https://www.splashtop.com/legal/terms-of-sale","title":"Splashtop Terms of Sale","publisher":"vendor","quote":"Subscription fees, including the fees for any subsequent renewal period, are subject to change.","supports":"renewal prices can change"},{"id":"s42","url":"https://support.apple.com/en-us/118428","title":"Apple Support: Cancel a subscription","publisher":"platform","quote":"In Settings, tap your name.","supports":"iPhone and iPad steps"},{"id":"s43","url":"https://support.apple.com/en-us/118428","title":"Apple Support: Cancel a subscription","publisher":"platform","quote":"Tap Cancel Subscription.","supports":"final tap on iPhone and iPad"},{"id":"s44","url":"https://support.apple.com/en-us/118428","title":"Apple Support: Cancel a subscription","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"confirming the Apple cancellation"},{"id":"s45","url":"https://support.google.com/googleplay/answer/7018481","title":"Google Play Help: Cancel a subscription","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"access after cancelling in Google Play"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["What confirmation appears after turning off auto-renewal isn't described in Splashtop's help","How to cancel a subscription bought through an authorized reseller isn't documented; Splashtop points to the reseller's own terms","Which Splashtop subscriptions are currently sold through Apple, and Apple refund handling for them, aren't described in Splashtop's help","How Foxpass customers send their non-renewal notice isn't stated in the terms","How long account data is kept after a subscription ends isn't stated","Current Remote Access prices aren't in quotable text on the pricing page"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Replaced the direct route's steps with Splashtop's help-center steps: blue circle, Subscriptions, Turn off auto-renewal, Continue, pick a reason, confirm; only the account owner can do it","Added Google Play and Apple routes from Splashtop's help articles on app add-on subscriptions","Added that uninstalling doesn't cancel, that late notice renews quantities unchanged, and that reseller purchases follow the reseller's terms","Added changing tier or licenses as a way to pay less, and the reason step as the retention step"]}},"page":"https://stackcut.io/cancel/splashtop","json":"https://stackcut.io/exits/splashtop.json","evidence":{"packet_revision":"792de298ec5089e7a85434cea9465090961829f4f76fdad106d8cf0f02d0181b","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"splashtop--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"splashtop--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"splashtop--google-play--r3","channel":"google_play","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"splashtop--apple-app-store--r4","channel":"apple_app_store","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"spotify","name":"Spotify","category":"music_audio","website":"https://www.spotify.com","domains":["spotify.com"],"summary":"Cancel on your Spotify account page: Manage your plan, then Cancel subscription, and continue to the confirmation message. Premium lasts until the next billing date, then the account goes free with playlists kept. Family and Duo members can't cancel the plan; partner billing is cancelled with the partner.","routes":[{"channel":"direct_web","applies_to":"Premium plans (Individual, Student, Duo, Family, Basic) paid directly to Spotify","who":"The account holder; for a Family or Duo plan, the plan manager (a member who follows these steps only leaves the plan)","method":"self_serve","start_url":"https://www.spotify.com/account/subscription/manage/","steps":[{"do":"Sign in and go to Manage your plan on your Spotify account page","expect":"Cancel subscription"},{"do":"Select Cancel subscription and continue until you see the confirmation message","expect":null}],"confirm_by":"Your account page shows the date your account will switch to Spotify free","effective":"Premium stays until your next billing date, then the account switches to free; if you cancel during a $0 free trial, it switches to free immediately","notice":null,"refund":"No refund; you keep Premium for the time you paid for","fees":null,"source_ids":["s1","s2","s3","s5","s9","s10","s11","s21","s24"]},{"channel":"google_play","applies_to":"Premium paid with Google Play Billing at the in-app checkout on Android","who":"The Google Account that pays for the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to your subscriptions in Google Play, signed in to the Google Account that pays","expect":"Manage"},{"do":"Next to Spotify, click Manage, then Cancel subscription","expect":"a confirmation pop-up asking for a reason"},{"do":"Select a reason, then click Continue","expect":null}],"confirm_by":null,"effective":"Premium stays until your next billing date, then the account switches to free","notice":null,"refund":null,"fees":null,"source_ids":["s13","s14","s19","s20","s2"]},{"channel":"carrier_or_isp","applies_to":"Premium billed by a partner company, such as your mobile or internet provider (your account page shows no option to change plan)","who":"The account holder with the partner","method":"platform_settings","start_url":"https://www.spotify.com/account/subscription/manage/","steps":[{"do":"Go to Manage your plan on your Spotify account page and check Payment","expect":"the partner's contact link"},{"do":"Use that link to contact the partner and cancel with them","expect":null}],"confirm_by":"The partner's own confirmation","effective":null,"notice":null,"refund":"Spotify can't refund Premium payments made through a partner; ask the partner","fees":null,"source_ids":["s6","s7","s12"]}],"pay_less":[{"type":"free_plan","what":"Stay on Spotify free: you keep your playlists and saved music and can still play with ads","evidence":"documented","source_ids":["s4"]},{"type":"downgrade","what":"Basic, for existing Premium subscribers who see it as an available plan on their account page (Manage your plan, then Change plan): it drops the monthly audiobook listening time (the help page doesn't list its price). If you later cancel Basic, you can't resubscribe to it","evidence":"documented","source_ids":["s16","s17","s22","s23"]},{"type":"student_or_nonprofit","what":"Premium Student is $6.99 a month in the US for eligible students, with access to Hulu","evidence":"documented","source_ids":["s18"]}],"export":[],"after_cancel":{"access_until":"Your next billing date (immediately if you cancel during a $0 free trial)","data_kept":"Your playlists and saved music stay on the free account","you_lose":["Premium from your next billing date; the account then plays with ads","Premium for all members of a Family or Duo plan you manage, from the next payment date"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["A Family or Duo member who follows the cancel steps only leaves the plan; the plan stays active","If the account page shows no option to change plan, a partner such as a phone or internet provider bills you","Premium can't be bought in the iPhone or iPad app","Cancelling during a $0 free trial ends Premium immediately, and that trial can't be reactivated","You can also cancel by completing Spotify's cancellation form (spotify.com/account/cancel/pdf/) and sending it to Spotify"]},"sources":[{"id":"s1","url":"https://support.spotify.com/us/article/cancel-premium/","title":"How to cancel Premium plans","publisher":"vendor","quote":"Cancel your Premium plan any time on your account page. Go to Manage your plan. Select Cancel subscription.","supports":"where and how to cancel"},{"id":"s2","url":"https://support.spotify.com/us/article/cancel-premium/","title":"How to cancel Premium plans","publisher":"vendor","quote":"Your Premium stays until your next billing date, then your account switches to free.","supports":"when Premium ends"},{"id":"s3","url":"https://support.spotify.com/us/article/cancel-premium/","title":"How to cancel Premium plans","publisher":"vendor","quote":"Note: If you cancel during a zero-priced free trial period, your account will switch over to our free service immediately.","supports":"cancelling during a free trial"},{"id":"s4","url":"https://support.spotify.com/us/article/cancel-premium/","title":"How to cancel Premium plans","publisher":"vendor","quote":"You keep your playlists and saved music when your account is free. You can also still log in and play with ads.","supports":"the free plan and what is kept"},{"id":"s5","url":"https://support.spotify.com/us/article/cancel-premium/","title":"How to cancel Premium plans","publisher":"vendor","quote":"If you're a plan member, following the steps above will remove your account from the plan, but won't cancel it.","supports":"who can cancel a Family or Duo plan"},{"id":"s6","url":"https://support.spotify.com/us/article/cancel-premium/","title":"How to cancel Premium plans","publisher":"vendor","quote":"No option to change plan? This means your plan is associated with a partner company (ex. your mobile or internet provider).","supports":"how to tell a partner bills you"},{"id":"s7","url":"https://support.spotify.com/us/article/cancel-premium/","title":"How to cancel Premium plans","publisher":"vendor","quote":"To cancel, find their contact link on your account page: Go to Manage your plan Check Payment.","supports":"the partner route"},{"id":"s8","url":"https://support.spotify.com/us/article/cancel-premium/","title":"How to cancel Premium plans","publisher":"vendor","quote":"Make sure you let all plan members know as they'll lose their Premium benefits starting from the next payment date.","supports":"what Family and Duo members lose"},{"id":"s9","url":"https://support.spotify.com/us/article/canceled-but-still-charged/","title":"Canceled but still charged","publisher":"vendor","quote":"Try the cancel steps again making sure you reach the confirmation message.","supports":"the flow ends with a confirmation message"},{"id":"s10","url":"https://support.spotify.com/us/article/canceled-but-still-charged/","title":"Canceled but still charged","publisher":"vendor","quote":"Date when your account will switch to Spotify free Cancel successful","supports":"how to confirm it worked"},{"id":"s11","url":"https://support.spotify.com/us/article/refund-policy/","title":"Refund policy","publisher":"vendor","quote":"If you don't want Premium anymore, you can cancel any time and keep what you paid for.","supports":"no refund, keep the paid time"},{"id":"s12","url":"https://support.spotify.com/us/article/refund-policy/","title":"Refund policy","publisher":"vendor","quote":"Premium payments made through a partner. You can contact them for refund requests (see their details on your account page, under Your plan).","supports":"partner refunds"},{"id":"s13","url":"https://support.spotify.com/us/article/google-play-help/","title":"Paying for Spotify with Google Play Billing","publisher":"vendor","quote":"You can use Google Play to pay for Spotify. Select Pay with Google Play billing at the in-app checkout and follow the steps.","supports":"Google Play billing exists"},{"id":"s14","url":"https://support.spotify.com/us/article/google-play-help/","title":"Paying for Spotify with Google Play Billing","publisher":"vendor","quote":"Google manages your payments so you'll need to speak to them about anything payment related.","supports":"Google manages Google Play payments"},{"id":"s15","url":"https://support.spotify.com/us/article/cant-subscribe-to-premium-in-the-ios-app/","title":"Can't subscribe to Premium in the iOS app","publisher":"vendor","quote":"Unfortunately, due to Apple restrictions, you can't subscribe to Premium through the app for iPhone and iPad.","supports":"no in-app purchase on iPhone or iPad"},{"id":"s16","url":"https://support.spotify.com/us/article/spotify-basic/","title":"Basic plans","publisher":"vendor","quote":"Basic plans won't include monthly audiobook listening time, but audiobooks are available to subscribers as one-time purchases.","supports":"what Basic drops"},{"id":"s17","url":"https://support.spotify.com/us/article/spotify-basic/","title":"Basic plans","publisher":"vendor","quote":"Basic is available for previously existing Premium subscribers. Eligible subscribers will see Basic as an available plan on their account page.","supports":"who can get Basic"},{"id":"s18","url":"https://www.spotify.com/us/premium/","title":"Spotify Premium plans (US)","publisher":"vendor","quote":"Premium Student $0 for 1 month $6.99 / month after 1 verified Premium account Discount for eligible students Access to Hulu","supports":"the student price"},{"id":"s19","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"the Google Play steps"},{"id":"s20","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"Within the confirmation pop-up, select a reason. Click Continue.","supports":"the reason pop-up before the final step"},{"id":"s21","url":"https://support.spotify.com/us/article/cancel-premium/","title":"How to cancel Premium plans","publisher":"vendor","quote":"You can also cancel by completing this form and sending it to Spotify.","supports":"the cancellation form as another way to cancel"},{"id":"s22","url":"https://support.spotify.com/us/article/spotify-basic/","title":"Basic plans","publisher":"vendor","quote":"If you cancel your Basic plan, it's not possible to resubscribe to it.","supports":"a cancelled Basic plan can't be restarted"},{"id":"s23","url":"https://support.spotify.com/us/article/spotify-basic/","title":"Basic plans","publisher":"vendor","quote":"Under Manage your plan, click Change plan.","supports":"where to switch to Basic"},{"id":"s24","url":"https://support.spotify.com/us/article/cancel-premium/","title":"How to cancel Premium plans","publisher":"vendor","quote":"Zero-priced free trials can't be reactivated.","supports":"a cancelled $0 trial can't be restarted"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Whether a Google Play Billing subscription can also be cancelled on Spotify's account page (Spotify's help says only that Google manages those payments)","Spotify's help mentions a cancellation form you can send instead; the form needs sign-in, so where and how to send it was not checked","Older subscriptions billed by Apple are not covered by Spotify's current help","The price of Basic plans is not on the help page"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Tip: the cancellation form is another way to cancel (s21)","Basic: where to switch, and a cancelled Basic plan can't be restarted (s22, s23)","Free-trial tip: a cancelled $0 trial can't be reactivated (s24)"]}},"delete_account":{"url":"https://support.spotify.com/close-account","difficulty":"medium","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/spotify","json":"https://stackcut.io/exits/spotify.json","localized":[{"language":"ja","market":"JP","title":"Spotify Premiumの解約方法","page":"https://stackcut.io/ja/cancel/spotify","checked_on":"2026-10-05"},{"language":"de","market":"DE","title":"Spotify kündigen","page":"https://stackcut.io/de/cancel/spotify","checked_on":"2026-10-05"},{"language":"pt-br","market":"BR","title":"Como cancelar o Spotify Premium","page":"https://stackcut.io/pt-br/cancel/spotify","checked_on":"2026-10-05"},{"language":"es","market":"MX","title":"Cómo cancelar Spotify Premium","page":"https://stackcut.io/es/cancel/spotify","checked_on":"2026-10-05"},{"language":"nl","market":"NL","title":"Spotify Premium opzeggen","page":"https://stackcut.io/nl/cancel/spotify","checked_on":"2026-10-05"}],"evidence":{"packet_revision":"f2149171f3194babeccb581498ba4ef7a67416dae68dd8e493aba834fcf8c7ee","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"spotify--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"spotify--google-play--r2","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"spotify--carrier-or-isp--r3","channel":"carrier_or_isp","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"sprig","name":"Sprig","category":"productivity","website":"https://sprig.com","domains":["sprig.com","docs.sprig.com","app.sprig.com"],"summary":"Starter: go to Settings > Billing & Plans > Manage plan, sign in to the billing system with the billing email and cancel; the account reverts to Free after the cycle. Enterprise terms renew every 12 months unless you email non-renewal notice to legal@sprig.com 60 days before the term ends.","routes":[{"channel":"direct_web","label":"Starter plan (self-serve)","applies_to":"The Starter plan billed by Sprig","who":"Whoever can sign in to the billing system with the email used to set up billing","method":"self_serve","start_url":"https://app.sprig.com/settings/plans","steps":[{"do":"Open Settings > Billing & Plans > Manage plan","expect":null},{"do":"Log in to the billing system with the email used to set up billing, then cancel the plan there","expect":null}],"confirm_by":"Not stated on the pages read","effective":"Your plan will revert to a Free Plan after the current billing cycle ends.","notice":null,"refund":null,"fees":"Your team may incur additional charges if you exceed your allotted usage for MUUs","source_ids":["s_pb_path","s_pb_billing","s_pb_email","s_pb_login","s_pb_revert","s_pb_overage"]},{"channel":"sales_contract","label":"Enterprise Order Form","applies_to":"Enterprise plans signed under an Order Form and the Sprig Service Agreement","who":"The customer that signed the Order Form","method":"contact_sales","start_url":null,"steps":[{"do":"Check your Order Form for the term end date: the initial term is 12 months unless the Order Form states otherwise","expect":null},{"do":"Email written notice of non-renewal to legal@sprig.com, with \"Legal Notice\" in the subject line, at least 60 days before the current Subscription Term ends","expect":null}],"confirm_by":"Not stated on the pages read","effective":"Access ends when the Agreement terminates or expires","notice":"Written notice of non-renewal at least 60 days before the end of the current Subscription Term, sent to legal@sprig.com","refund":"All fees and expenses are non-refundable except as expressly set out in this Agreement","fees":"Sprig may raise fees for a Renewal Term by up to 5% a year, with at least 60 days' notice before the Renewal Term","source_ids":["s_sa_term","s_sa_orderform","s_sa_renew","s_sa_notice","s_sa_notice_to","s_sa_subject","s_sa_refund","s_sa_increase","s_sa_end","s_pb_account"]}],"pay_less":[{"type":"downgrade","what":"Downgrade options are discussed by email with Sprig Support at support@sprig.com","evidence":"documented","source_ids":["s_pb_downgrade"]},{"type":"free_plan","what":"Sprig has a Free plan alongside Starter and Enterprise. A cancelled Starter account reverts to Free after the billing cycle","evidence":"documented","source_ids":["s_pb_plans","s_pb_revert"]}],"export":[{"data":"Responses from Surveys, In-Product Surveys and Feedback studies, as a CSV file","how":"Open the study, select Download CSV in the right sidebar, choose a column format, then select Download CSV. The download link comes by email","format":"CSV","limits":"Up to 950,000 rows. The link expires after 1 week","source_ids":["s_ex_types","s_ex_steps","s_ex_email","s_ex_rows","s_ex_expire"]}],"after_cancel":{"access_until":"Starter: the Free Plan, after the current billing cycle ends. Enterprise: when the Agreement terminates or expires","data_kept":"Under the Enterprise terms, Sprig deletes Company Data within 60 days of a request after termination or expiration. Starter data retention isn't on the pages read","you_lose":["Enterprise access, which 'will cease upon any termination or expiration of this Agreement'","The right to export Company Data, which the agreement allows 'During a Subscription Term'"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Starter is cancelled in Sprig's billing system, which you sign in to with the email used to set up billing","Downgrades from Enterprise are discussed by email with support@sprig.com","Export CSVs while the subscription term is running, since the agreement's export right applies during a Subscription Term","Going over your monthly usage limit may result in being unable to launch additional studies"]},"sources":[{"id":"s_pb_plans","url":"https://docs.sprig.com/docs/account-and-settings/plans-teams-and-billing","title":"Plans, Teams and Billing","publisher":"vendor","quote":"Sprig supports three plans: Free, Starter, and Enterprise.","supports":"the plan tiers"},{"id":"s_pb_path","url":"https://docs.sprig.com/docs/account-and-settings/plans-teams-and-billing","title":"Plans, Teams and Billing","publisher":"vendor","quote":"Settings > Billing & Plans > Manage plan","supports":"the menu path to the Starter plan's billing"},{"id":"s_pb_billing","url":"https://docs.sprig.com/docs/account-and-settings/plans-teams-and-billing","title":"Plans, Teams and Billing","publisher":"vendor","quote":"billing system","supports":"the Starter plan is cancelled in the billing system"},{"id":"s_pb_email","url":"https://docs.sprig.com/docs/account-and-settings/plans-teams-and-billing","title":"Plans, Teams and Billing","publisher":"vendor","quote":"the email used to set up billing","supports":"who can cancel"},{"id":"s_pb_revert","url":"https://docs.sprig.com/docs/account-and-settings/plans-teams-and-billing","title":"Plans, Teams and Billing","publisher":"vendor","quote":"Your plan will revert to a Free Plan after the current billing cycle ends.","supports":"when access moves to Free"},{"id":"s_pb_overage","url":"https://docs.sprig.com/docs/account-and-settings/plans-teams-and-billing","title":"Plans, Teams and Billing","publisher":"vendor","quote":"your team may incur additional charges if you exceed your allotted usage for MUUs","supports":"overage charges"},{"id":"s_pb_downgrade","url":"https://docs.sprig.com/docs/account-and-settings/plans-teams-and-billing","title":"Plans, Teams and Billing","publisher":"vendor","quote":"If you want to discuss downgrade options, please email Sprig Support at support@sprig.com.","supports":"downgrades are handled by email"},{"id":"s_pb_account","url":"https://docs.sprig.com/docs/account-and-settings/plans-teams-and-billing","title":"Plans, Teams and Billing","publisher":"vendor","quote":"account team","supports":"Enterprise customers deal with their account team"},{"id":"s_pb_support","url":"https://docs.sprig.com/docs/account-and-settings/plans-teams-and-billing","title":"Plans, Teams and Billing","publisher":"vendor","quote":"please contact support@sprig.com","supports":"billing questions go to support"},{"id":"s_us_limit","url":"https://docs.sprig.com/docs/account-and-settings/usage-muu/index","title":"Usage (MUUs)","publisher":"vendor","quote":"exceeding your monthly usage limit may result in being unable to launch additional studies","supports":"what happens over the usage limit"},{"id":"s_sa_term","url":"https://sprig.com/terms-of-service","title":"Sprig Service Agreement","publisher":"vendor","quote":"Each Subscription Term will last for an initial 12 (twelve) month period","supports":"the initial term length"},{"id":"s_sa_renew","url":"https://sprig.com/terms-of-service","title":"Sprig Service Agreement","publisher":"vendor","quote":"Each Subscription Term will renew for successive 12 (twelve) month periods","supports":"automatic renewal"},{"id":"s_sa_notice","url":"https://sprig.com/terms-of-service","title":"Sprig Service Agreement","publisher":"vendor","quote":"notifies the other in writing of non-renewal at least 60 days prior to the end of the current Subscription Term","supports":"60-day non-renewal notice"},{"id":"s_sa_refund","url":"https://sprig.com/terms-of-service","title":"Sprig Service Agreement","publisher":"vendor","quote":"All fees and expenses are non-refundable except as expressly set out in this Agreement.","supports":"fees are not refunded"},{"id":"s_sa_increase","url":"https://sprig.com/terms-of-service","title":"Sprig Service Agreement","publisher":"vendor","quote":"Sprig may increase fees for any Renewal Term by up to 5% annually with at least 60 days' notice prior to the Renewal Term","supports":"renewal price increases and their notice"},{"id":"s_sa_end","url":"https://sprig.com/terms-of-service","title":"Sprig Service Agreement","publisher":"vendor","quote":"will cease upon any termination or expiration of this Agreement","supports":"access ends with the agreement"},{"id":"s_sa_export","url":"https://sprig.com/terms-of-service","title":"Sprig Service Agreement","publisher":"vendor","quote":"During a Subscription Term, Company may export Company Data from the Services.","supports":"export right during the term"},{"id":"s_sa_delete","url":"https://sprig.com/terms-of-service","title":"Sprig Service Agreement","publisher":"vendor","quote":"within 60 days of request, Sprig will delete Company Data","supports":"deletion after termination"},{"id":"s_ex_types","url":"https://docs.sprig.com/docs/shared-study-foundations/export-survey-data","title":"Exporting Study Data (CSV)","publisher":"vendor","quote":"Exporting CSV files is available for Surveys, In-Product-Surveys, and Feedback studies.","supports":"which studies can be exported"},{"id":"s_ex_steps","url":"https://docs.sprig.com/docs/shared-study-foundations/export-survey-data","title":"Exporting Study Data (CSV)","publisher":"vendor","quote":"In the right sidebar, select Download CSV","supports":"where the export starts"},{"id":"s_ex_email","url":"https://docs.sprig.com/docs/shared-study-foundations/export-survey-data","title":"Exporting Study Data (CSV)","publisher":"vendor","quote":"CSV exports will be delivered to the user who requested them through a link in an email.","supports":"the download link arrives by email"},{"id":"s_ex_rows","url":"https://docs.sprig.com/docs/shared-study-foundations/export-survey-data","title":"Exporting Study Data (CSV)","publisher":"vendor","quote":"CSV exports support up to 950,000 rows.","supports":"the row limit"},{"id":"s_ex_expire","url":"https://docs.sprig.com/docs/shared-study-foundations/export-survey-data","title":"Exporting Study Data (CSV)","publisher":"vendor","quote":"The link will expire after 1 week.","supports":"the download link expires"},{"id":"s_pb_login","url":"https://docs.sprig.com/docs/account-and-settings/plans-teams-and-billing","title":"Plans, Teams and Billing","publisher":"vendor","quote":"log into the billing system with the email used to set up billing","supports":"the cancel happens in the billing system, signed in with the billing email"},{"id":"s_sa_orderform","url":"https://sprig.com/terms-of-service","title":"Sprig Service Agreement","publisher":"vendor","quote":"unless the Order Form states otherwise","supports":"an Order Form can set a different initial term"},{"id":"s_sa_notice_to","url":"https://sprig.com/terms-of-service","title":"Sprig Service Agreement","publisher":"vendor","quote":"if to Sprig then to “legal@sprig.com”","supports":"where notices to Sprig go"},{"id":"s_sa_subject","url":"https://sprig.com/terms-of-service","title":"Sprig Service Agreement","publisher":"vendor","quote":"with the words “Legal Notice” in the subject line.","supports":"the subject line for notices"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Sprig's docs don't say what confirms a Starter cancellation, such as an email or a status on the billing page","Each Enterprise Order Form sets its own term, price and payment dates, which decide the actual end date; Order Forms aren't public","Refunds on Starter, and what happens to Starter data after cancelling, aren't in Sprig's docs or Service Agreement","Replay clips and heatmap data have no documented CSV export","Annual billing and nonprofit or startup programs aren't on Sprig's public pages","Sprig's docs don't say whether the Starter cancel flow shows an offer or asks why before the final confirmation"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Starter: the docs say to sign in to the billing system with the billing email, not that only the person who set up billing can cancel","Enterprise: non-renewal notice goes by email to legal@sprig.com with \"Legal Notice\" in the subject, per the Service Agreement's notices clause","Enterprise: the 12-month term applies unless the Order Form states otherwise; dropped the unsupported step of confirming dates with support","Added the 60 days' notice Sprig must give before a renewal price increase"]}},"page":"https://stackcut.io/cancel/sprig","json":"https://stackcut.io/exits/sprig.json","evidence":{"packet_revision":"96539e26813331872ce43e1d7d93606d300ffb79880b8b494d958a39612c33de","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"sprig--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"sprig--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"sprout_social","name":"Sprout Social","category":"marketing_sales","website":"https://sproutsocial.com","domains":["sproutsocial.com"],"summary":"Open Account and Settings, Billing, and select Deactivate; access lasts until the contract term ends. Annual plans paid monthly and invoiced plans need emailed notice at least 30 days before the term ends. No refunds for unused fees, and data can be removed within 30 days.","routes":[{"channel":"direct_web","label":"Plans paid in the app","applies_to":"Monthly and annual plans paid in the Sprout app","who":"A user who can open Billing in Account and Settings","method":"self_serve","start_url":null,"steps":[{"do":"Open Account and Settings, then Billing (shown as Billing & Plan)","expect":"Deactivate Your Account, in red at the bottom of the page"},{"do":"Select Deactivate to start the cancellation process and follow the dialogue","expect":null},{"do":"If the dialogue sends you to an account representative, confirm the cancellation with them","expect":null}],"confirm_by":null,"effective":"At the end of the current contract term; you keep access to Sprout until that date","notice":"Monthly plans: cancel on the billing page before the next Monthly Pay Date. Annual plans: cancel on the billing page before the next Annual Pay Date. Annual plans paid monthly: email your Customer Success Manager or successteam@sproutsocial.com at least 30 days before the end of the Subscription Term","refund":"No refunds or credits for prepaid and unused fees for the rest of the Subscription Term","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13"]},{"channel":"sales_contract","label":"Invoiced plans and service orders","applies_to":"Plans paid outside the app, such as invoiced plans under a Service Order","who":"The customer, through its Customer Success Manager","method":"email","start_url":null,"steps":[{"do":"Check your Service Order for the end date of the current Subscription Term","expect":null},{"do":"At least 30 days before that date, email your Customer Success Manager or successteam@sproutsocial.com that you are cancelling (or start Deactivate in Account and Settings, Billing, which notifies a Customer Success Manager)","expect":null},{"do":"Keep the Customer Success Manager's confirmation of the cancellation","expect":null}],"confirm_by":"A Customer Success Manager reviews and confirms the cancellation based on your service period","effective":"At the end of the current contract term","notice":"Email notice at least 30 days before the end of the current Subscription Term","refund":"No refunds or credits for prepaid and unused fees for the rest of the Subscription Term","fees":null,"source_ids":["s1","s3","s4","s9","s10","s11","s12","s13","s14"]}],"pay_less":[{"type":"downgrade","what":"Move to a lower plan: email your Customer Success Manager from the address on your Sprout account (or successteam@sproutsocial.com) with the plan name. It takes effect at the start of your next contract cycle, and you may have to remove users or profiles first","evidence":"documented","source_ids":["s15","s16","s32"]},{"type":"seat_reduction","what":"Remove users in Account and Settings, Settings, Roles & Team Members: select the user, click the trash bin icon, then Remove. Add-ons are removed by your Customer Success Manager or Support","evidence":"documented","source_ids":["s17","s18"]},{"type":"annual_billing","what":"Pay yearly, which Sprout says often has cost-saving benefits. In-app payers on a rack-rate or custom plan with no premium add-ons can switch in Account and Settings, Billing & Plan: View Plans, Pay Annually, Confirm","evidence":"documented","source_ids":["s19","s20"]},{"type":"student_or_nonprofit","what":"Sprout has nonprofit pricing; ask about it through Sprout's pricing contact form","evidence":"documented","source_ids":["s21"]}],"export":[{"data":"Reports","how":"Open a report, click Share in the upper-right corner and choose Send PDF; Sprout recommends exporting reports as PDF or CSV before access ends","format":"PDF or CSV","limits":"On the Advanced or Professional plan you can send a PDF to up to 25 recipients at a time","source_ids":["s22","s23","s24","s25"]}],"after_cancel":{"access_until":"The end of the current contract term","data_kept":"Sprout may remove account information, settings and content within 30 days after a subscription expires or is cancelled, and it can't be recovered after that. Trial data is deleted 30 days after the trial ends","you_lose":["Scheduled posts: none are published once the account is cancelled","Workflows and data collection, which stop","Posts, reports, files and profiles, which are deactivated","Connected social profiles, which are disconnected at the end of the contract term"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Annual plans paid monthly and invoiced plans need notice at least 30 days before the term ends","A trial with no payment method just expires: nothing to cancel","Export reports before access ends: data may be removed within 30 days","Add-ons and plan downgrades go through your Customer Success Manager or successteam@sproutsocial.com"]},"sources":[{"id":"s1","url":"https://support.sproutsocial.com/hc/en-us/articles/360049522772-How-do-I-cancel-my-account","title":"How do I cancel my account?","publisher":"vendor","quote":"Click on Account and Settings > Billing","supports":"where cancelling starts"},{"id":"s2","url":"https://support.sproutsocial.com/hc/en-us/articles/360049522772-How-do-I-cancel-my-account","title":"How do I cancel my account?","publisher":"vendor","quote":"Select Deactivate to start the cancellation process.","supports":"the Deactivate step"},{"id":"s3","url":"https://support.sproutsocial.com/hc/en-us/articles/360049522772-How-do-I-cancel-my-account","title":"How do I cancel my account?","publisher":"vendor","quote":"Regardless of the type of plan you have, contract terms and pricing, Sprout automatically walks you through the cancellation process.","supports":"the in-app flow covers every plan type"},{"id":"s4","url":"https://support.sproutsocial.com/hc/en-us/articles/360049522772-How-do-I-cancel-my-account","title":"How do I cancel my account?","publisher":"vendor","quote":"Your cancellation will go into effect at the end of your current contract term. You'll retain access to Sprout until that date.","supports":"when cancelling takes effect"},{"id":"s5","url":"https://support.sproutsocial.com/hc/en-us/articles/31716210491149-What-happens-when-your-Sprout-Social-trial-ends","title":"What happens when your Sprout Social trial ends","publisher":"vendor","quote":"Scroll to the bottom of the page and select Deactivate Your Account (in red) to begin the deactivation process.","supports":"the button name on the Billing & Plan page"},{"id":"s6","url":"https://support.sproutsocial.com/hc/en-us/articles/31716210491149-What-happens-when-your-Sprout-Social-trial-ends","title":"What happens when your Sprout Social trial ends","publisher":"vendor","quote":"In some cases, you can cancel it directly through the platform, while in others, you may be directed to an account representative for assistance.","supports":"some cancellations go to an account representative"},{"id":"s7","url":"https://support.sproutsocial.com/hc/en-us/articles/31716210491149-What-happens-when-your-Sprout-Social-trial-ends","title":"What happens when your Sprout Social trial ends","publisher":"vendor","quote":"Go to Account and Settings > Billing & Plan.","supports":"the Billing & Plan page name"},{"id":"s8","url":"https://sproutsocial.com/terms/","title":"Terms of Service","publisher":"vendor","quote":"unless you cancel your Plan through the billing page within the Application","supports":"monthly plans are cancelled on the billing page before the next charge"},{"id":"s9","url":"https://sproutsocial.com/terms/","title":"Terms of Service","publisher":"vendor","quote":"your Subscription Term will automatically renew for subsequent annual periods","supports":"annual terms renew automatically"},{"id":"s10","url":"https://sproutsocial.com/terms/","title":"Terms of Service","publisher":"vendor","quote":"cancel your Plan prior to the next Annual Pay Date through the billing page","supports":"annual plans: cancel before the next Annual Pay Date"},{"id":"s11","url":"https://sproutsocial.com/terms/","title":"Terms of Service","publisher":"vendor","quote":"at least thirty (30) days prior to the end of your current Subscription Term","supports":"the 30-day notice for annual plans paid monthly"},{"id":"s12","url":"https://sproutsocial.com/terms/","title":"Terms of Service","publisher":"vendor","quote":"you will not be issued any refunds or credits for prepaid and unused fees for the remainder of the Subscription Term","supports":"no refunds"},{"id":"s13","url":"https://sproutsocial.com/terms/","title":"Terms of Service","publisher":"vendor","quote":"you must provide such notice via email to your customer success manager or successteam@sproutsocial.com at least thirty (30) days prior to the end of the current Subscription Term","supports":"notice for plans under a Service Order"},{"id":"s14","url":"https://support.sproutsocial.com/hc/en-us/articles/360049522772-How-do-I-cancel-my-account","title":"How do I cancel my account?","publisher":"vendor","quote":"If you pay outside the app, Sprout will notify a Customer Success Manager to review and confirm your cancellation based on your service period.","supports":"out-of-app payers are confirmed by a Customer Success Manager"},{"id":"s15","url":"https://support.sproutsocial.com/hc/en-us/articles/38273469102989-How-do-I-downgrade-my-account","title":"How do I downgrade my account?","publisher":"vendor","quote":"reach out to your Customer Success Manager using the email connected to your Sprout account and confirm the plan name you'd like to use.","supports":"how to move to a lower plan"},{"id":"s16","url":"https://support.sproutsocial.com/hc/en-us/articles/38273469102989-How-do-I-downgrade-my-account","title":"How do I downgrade my account?","publisher":"vendor","quote":"Your plan downgrade will go into effect at the start of your next contract cycle.","supports":"when a downgrade takes effect"},{"id":"s17","url":"https://support.sproutsocial.com/hc/en-us/articles/38273469102989-How-do-I-downgrade-my-account","title":"How do I downgrade my account?","publisher":"vendor","quote":"To remove a user from your account, navigate to Account and Settings > Settings > Roles & Team Members.","supports":"removing users"},{"id":"s18","url":"https://support.sproutsocial.com/hc/en-us/articles/38273469102989-How-do-I-downgrade-my-account","title":"How do I downgrade my account?","publisher":"vendor","quote":"To remove add ons from your account reach out to your Customer Success Manager or Support team to complete the process.","supports":"removing add-ons"},{"id":"s19","url":"https://support.sproutsocial.com/hc/en-us/articles/31718327992845-Understanding-Sprout-Social-billing-frequencies","title":"Understanding Sprout Social billing frequencies","publisher":"vendor","quote":"Payments are made once a year. This option allows you to manage your subscription in one annual payment, often with cost-saving benefits.","supports":"annual billing can cost less"},{"id":"s20","url":"https://support.sproutsocial.com/hc/en-us/articles/31718327992845-Understanding-Sprout-Social-billing-frequencies","title":"Understanding Sprout Social billing frequencies","publisher":"vendor","quote":"Go to Account and Settings > Billing & Plan.","supports":"where to switch to annual billing"},{"id":"s21","url":"https://support.sproutsocial.com/hc/en-us/articles/8664908079757-Where-can-I-find-assistance-with-billing-or-invoice-questions","title":"Where can I find assistance with billing or invoice questions?","publisher":"vendor","quote":"If you're not a current customer but have questions about Sprout's pricing (including nonprofit pricing), you can use our contact form here.","supports":"nonprofit pricing exists"},{"id":"s22","url":"https://support.sproutsocial.com/hc/en-us/articles/115002389306-Scheduling-and-Sending-Report-PDFs","title":"Scheduling and Sending Report PDFs","publisher":"vendor","quote":"Sprout's reports can be easily exported to PDF as presentation-ready files to share with your stakeholders.","supports":"reports export to PDF"},{"id":"s23","url":"https://support.sproutsocial.com/hc/en-us/articles/115002389306-Scheduling-and-Sending-Report-PDFs","title":"Scheduling and Sending Report PDFs","publisher":"vendor","quote":"To send a PDF, click the Share button in the upper-right corner of a report and select Send PDF.","supports":"how to send a report PDF"},{"id":"s24","url":"https://support.sproutsocial.com/hc/en-us/articles/115002389306-Scheduling-and-Sending-Report-PDFs","title":"Scheduling and Sending Report PDFs","publisher":"vendor","quote":"If you have either the Advanced or Professional plan you can send a PDF to up to 25 recipients at a time.","supports":"plan limit on sending PDFs"},{"id":"s25","url":"https://support.sproutsocial.com/hc/en-us/articles/31716210491149-What-happens-when-your-Sprout-Social-trial-ends","title":"What happens when your Sprout Social trial ends","publisher":"vendor","quote":"We recommend exporting any reports as PDF or CSV before your trial ends.","supports":"reports export as PDF or CSV"},{"id":"s26","url":"https://support.sproutsocial.com/hc/en-us/articles/360049522772-How-do-I-cancel-my-account","title":"How do I cancel my account?","publisher":"vendor","quote":"Once your account has been canceled, all posts, reports, files, and profiles will be deactivated in Sprout.","supports":"posts, reports, files and profiles are deactivated"},{"id":"s27","url":"https://support.sproutsocial.com/hc/en-us/articles/360049522772-How-do-I-cancel-my-account","title":"How do I cancel my account?","publisher":"vendor","quote":"All profiles will automatically be disconnected from Sprout once your account has been canceled at the end of your contract term.","supports":"profiles are disconnected"},{"id":"s28","url":"https://sproutsocial.com/terms/","title":"Terms of Service","publisher":"vendor","quote":"Sprout Social shall have the right to remove your Account information, Account settings, and Content within thirty (30) days of such expiration, cancellation, or termination","supports":"how long data is kept"},{"id":"s29","url":"https://support.sproutsocial.com/hc/en-us/articles/31716210491149-What-happens-when-your-Sprout-Social-trial-ends","title":"What happens when your Sprout Social trial ends","publisher":"vendor","quote":"Subscriber data is permanently deleted 30 days after the trial period ends.","supports":"trial data retention"},{"id":"s30","url":"https://support.sproutsocial.com/hc/en-us/articles/31716210491149-What-happens-when-your-Sprout-Social-trial-ends","title":"What happens when your Sprout Social trial ends","publisher":"vendor","quote":"No further action is needed to cancel it","supports":"a trial with no payment method just expires"},{"id":"s31","url":"https://support.sproutsocial.com/hc/en-us/articles/360049522772-How-do-I-cancel-my-account","title":"How do I cancel my account?","publisher":"vendor","quote":"No posts will be published, all workflows will stop, and data will no longer be collected.","supports":"scheduled posts, workflows and data collection stop"},{"id":"s32","url":"https://support.sproutsocial.com/hc/en-us/articles/38273469102989-How-do-I-downgrade-my-account","title":"How do I downgrade my account?","publisher":"vendor","quote":"You may need to remove users or profiles before the downgrade can be applied.","supports":"users or profiles may have to go before a downgrade"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Sprout's cancellation article doesn't say which user roles can deactivate the account or whether a confirmation email is sent","Whether removing users lowers the bill, and when, isn't stated on Sprout's help pages","No Apple App Store, Google Play or marketplace billing is documented for Sprout plans"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked the cancel, trial-end, downgrade, billing-frequency, billing-help and report-PDF articles and the Terms: Account and Settings, Billing, Deactivate, end-of-term access, the billing-page deadlines for monthly and annual plans, the 30-day emailed notice for annual-paid-monthly and Service Order plans, no refunds and the 30-day data removal are confirmed","Payment methods: no Sprout page read names card, PayPal, check, wire or ACH; route applies_to now says in-app versus outside-the-app payment, as the cancel article does","Annual billing: the self-serve switch is for in-app payers on a rack-rate or custom plan with no premium add-ons (was 'standard plan')","Export: the PDF article doesn't say sending needs Professional or Advanced, only that those plans can send to up to 25 recipients; corrected","Downgrade: added the source for removing users or profiles first (s32)"]}},"page":"https://stackcut.io/cancel/sprout_social","json":"https://stackcut.io/exits/sprout_social.json","evidence":{"packet_revision":"ff9b1967e565f0041cf181bd81df14a6fa17ccaf987bce2caab7b295232c4b76","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"sprout-social--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"sprout-social--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"squarespace","name":"Squarespace","category":"productivity","website":"https://www.squarespace.com","domains":["squarespace.com"],"summary":"Open the site's Billing panel, click the plan, then Cancel subscription and finish the reason form. Annual plans cancelled within 14 days get a refund; monthly plans and renewals don't. Gotcha: domains, Google Workspace, Acuity and Email Campaigns keep billing until you cancel each one separately.","routes":[{"channel":"direct_web","applies_to":"Squarespace website plans billed by Squarespace","who":"The site owner, an administrator, or a contributor with Billing permissions","method":"self_serve","start_url":"https://account.squarespace.com/project-picker?client_id=helpcenter&redirect_url=%2Fsettings%2Fbilling","steps":[{"do":"Open the Billing panel of the site you want to cancel","expect":"Subscriptions"},{"do":"Under Subscriptions, click the plan, then click Cancel subscription","expect":"For an annual plan within the refund window: Retain Access or Get Refund Immediately; otherwise: Cancellation details"},{"do":"If cancelling an annual plan within the refund window, choose Retain Access to end service at cycle end or Get Refund Immediately to end service now and request the refund; click Continue. Outside the refund window, the site remains online until cycle end.","expect":"Cancellation details"},{"do":"Review the Cancellation details and click Continue","expect":"a reason for canceling"},{"do":"Select your reason from the drop-down menu and click Next; answer or skip the rest of the form with Next","expect":"Your other subscriptions (if you have any)"},{"do":"Review your other subscriptions, click Continue, then click Cancel subscription to confirm","expect":null}],"confirm_by":"After service ends on the effective cancellation date, visiting the site shows a \"Website expired\" message; immediate confirmation of a scheduled cycle-end cancellation is not documented in the article reviewed.","effective":"Monthly and annual website plans normally end at the billing cycle end. For an annual plan within the refund window, choosing Get Refund Immediately ends service and takes the site offline immediately.","notice":"Cancel before the renewal date to avoid being charged","refund":"Full refund for annual plans cancelled within 14 days of purchase, minus the cost of the free domain; request it with a refund request form. No refunds for monthly plans or renewals","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s24"]},{"channel":"apple_app_store","applies_to":"Mobile Start plans bought in the iOS Squarespace app (30-day plans paid through Apple that don't auto-renew)","who":"The Apple Account that bought the plan","method":"platform_settings","start_url":"https://reportaproblem.apple.com","steps":[{"do":"A Mobile Start plan doesn't renew, so there's nothing to cancel. To stop it early and get your money back, sign in to reportaproblem.apple.com","expect":"I'd like to"},{"do":"Choose I'd like to, then Request a refund, choose the reason and click Next","expect":null},{"do":"Choose the Squarespace purchase, then Submit","expect":null}],"confirm_by":"An update from Apple within 24 to 48 hours","effective":"A Mobile Start plan lasts 30 days and doesn't auto-renew; after a short grace period the site expires and its content is permanently deleted","notice":null,"refund":"Squarespace can't refund Mobile Start plans; ask Apple","fees":null,"source_ids":["s11","s12","s13","s20","s21","s22","s23"]}],"pay_less":[{"type":"annual_billing","what":"Switch to annual billing: the average monthly cost is lower, and you can change your billing plan at any time. Annual plans are refundable only within 14 days","evidence":"documented","source_ids":["s25","s26","s8"]}],"export":[{"data":"Site content (for example to import into WordPress)","how":"Use the Import & export content panel in site settings while the site is still active and published","format":".xml file","limits":"Not everything exports; trial sites and expired sites can't be exported without reactivating","source_ids":["s14","s15"]}],"after_cancel":{"access_until":"The end of the billing cycle for monthly and annual website plans, unless an eligible annual member chooses an immediate refund within the refund window.","data_kept":"Cancelling preserves your data so you can reactivate later; deleting the site removes it permanently. Content of a long-expired site may already be deleted","you_lose":["The public site, which shows a \"Website expired\" message","Products and customer subscriptions on your store page, which are canceled","The free domain offer, if you cancel an annual plan within 14 days"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The flow asks for a reason from a drop-down menu and a feedback form before the final Cancel subscription","tips":["Domains, Google Workspace, Acuity Scheduling and Email Campaigns stay active and billed: cancel each one separately","Cancel and refund gift cards before cancelling the site","Export content before cancelling: the site must be active and published to export","Mobile Start plans (iOS app) end after 30 days without renewing; after a short grace period the site expires and its content is permanently deleted"]},"sources":[{"id":"s1","url":"https://support.squarespace.com/hc/en-us/articles/205810508-Cancel-your-website-subscription","title":"Cancel your website subscription","publisher":"vendor","quote":"Open the Billing panel of the site you'd like to cancel. Under Subscriptions, click a subscription or plan. Click Cancel subscription.","supports":"where to start and the cancel button"},{"id":"s2","url":"https://support.squarespace.com/hc/en-us/articles/205810508-Cancel-your-website-subscription","title":"Cancel your website subscription","publisher":"vendor","quote":"Outside the refund window, your site stays online until your billing cycle ends.","supports":"annual cancellation outside the refund window does not end service immediately"},{"id":"s3","url":"https://support.squarespace.com/hc/en-us/articles/205810508-Cancel-your-website-subscription","title":"Cancel your website subscription","publisher":"vendor","quote":"Select your reason for canceling your subscription from the drop-down menu, then click Next.","supports":"the reason step (retention step)"},{"id":"s4","url":"https://support.squarespace.com/hc/en-us/articles/205810508-Cancel-your-website-subscription","title":"Cancel your website subscription","publisher":"vendor","quote":"Click Cancel subscription to confirm the cancellation.","supports":"the final step"},{"id":"s5","url":"https://support.squarespace.com/hc/en-us/articles/205810508-Cancel-your-website-subscription","title":"Cancel your website subscription","publisher":"vendor","quote":"your service also stops at the end of your billing cycle.","supports":"annual subscription default end timing; immediate refund is an in-window option"},{"id":"s6","url":"https://support.squarespace.com/hc/en-us/articles/205810508-Cancel-your-website-subscription","title":"Cancel your website subscription","publisher":"vendor","quote":"When you cancel a site, a \"Website expired\" message appears when you visit it from any of your domains.","supports":"expired-site indicator after service ends, not immediate confirmation of a scheduled cancellation"},{"id":"s7","url":"https://support.squarespace.com/hc/en-us/articles/205810508-Cancel-your-website-subscription","title":"Cancel your website subscription","publisher":"vendor","quote":"Canceling or changing your website plan won't automatically cancel other active services.","supports":"other subscriptions keep billing"},{"id":"s8","url":"https://support.squarespace.com/hc/en-us/articles/46051001586701-Website-refund-policy","title":"Website refund policy","publisher":"vendor","quote":"You can request a full refund for annual website subscriptions canceled within 14 days of purchase.","supports":"the refund window"},{"id":"s9","url":"https://support.squarespace.com/hc/en-us/articles/46051001586701-Website-refund-policy","title":"Website refund policy","publisher":"vendor","quote":"Renewal payments - Cancel before the renewal date to avoid being charged.","supports":"no refunds for renewals, and the notice"},{"id":"s10","url":"https://support.squarespace.com/hc/en-us/articles/46051001586701-Website-refund-policy","title":"Website refund policy","publisher":"vendor","quote":"If you cancel an annual plan within 14 days, the cost of the domain is deducted from your refund.","supports":"the domain deduction"},{"id":"s11","url":"https://support.squarespace.com/hc/en-us/articles/46051001586701-Website-refund-policy","title":"Website refund policy","publisher":"vendor","quote":"Mobile Start plans are purchased through the Squarespace app, which is managed by Apple. To request a refund for this plan, contact Apple.","supports":"the Apple route"},{"id":"s12","url":"https://support.squarespace.com/hc/en-us/articles/360029595191-Upgrade-to-a-Mobile-Start-plan","title":"Upgrade to a Mobile Start plan","publisher":"vendor","quote":"To stop using your Mobile Start plan before the end of the 30 days, you can cancel and request a refund from Apple.","supports":"cancelling a Mobile Start plan"},{"id":"s13","url":"https://support.apple.com/en-us/118223","title":"Request a refund for apps or content that you bought from Apple","publisher":"platform","quote":"Sign in to reportaproblem.apple.com. Tap or click \"I'd like to,\" then choose \"Request a refund.\" Choose the reason why you want a refund, then choose Next.","supports":"Apple's refund steps"},{"id":"s14","url":"https://support.squarespace.com/hc/en-us/articles/206566687-Exporting-your-site","title":"Exporting your site","publisher":"vendor","quote":"You can export certain content from your Squarespace site into an .xml file.","supports":"the export format"},{"id":"s15","url":"https://support.squarespace.com/hc/en-us/articles/206566687-Exporting-your-site","title":"Exporting your site","publisher":"vendor","quote":"To export content, your Squarespace site needs to be active and published.","supports":"export limits"},{"id":"s16","url":"https://support.squarespace.com/hc/en-us/articles/205810508-Cancel-your-website-subscription","title":"Cancel your website subscription","publisher":"vendor","quote":"stops automatic payments and preserves your data","supports":"cancellation preserves data, distinct from permanent site deletion"},{"id":"s17","url":"https://support.squarespace.com/hc/en-us/articles/205810508-Cancel-your-website-subscription","title":"Cancel your website subscription","publisher":"vendor","quote":"Any products or customer subscriptions on your store page will be canceled.","supports":"what you lose"},{"id":"s18","url":"https://support.squarespace.com/hc/en-us/articles/205810508-Cancel-your-website-subscription","title":"Cancel your website subscription","publisher":"vendor","quote":"Before canceling your site, cancel and refund the gift cards.","supports":"the gift card tip"},{"id":"s19","url":"https://support.squarespace.com/hc/en-us/articles/205810508-Cancel-your-website-subscription","title":"Cancel your website subscription","publisher":"vendor","quote":"These subscriptions stay active and continue to be billed after your website goes offline","supports":"domains, Google Workspace, Acuity and Email Campaigns keep billing"},{"id":"s20","url":"https://support.squarespace.com/hc/en-us/articles/360029595191-Upgrade-to-a-Mobile-Start-plan","title":"Upgrade to a Mobile Start plan","publisher":"vendor","quote":"All Mobile Start plans last 30 days, and don't auto renew.","supports":"Mobile Start plans don't renew"},{"id":"s21","url":"https://support.squarespace.com/hc/en-us/articles/360029595191-Upgrade-to-a-Mobile-Start-plan","title":"Upgrade to a Mobile Start plan","publisher":"vendor","quote":"After your 30-day plan expires, you have a short grace period to keep your site active and buy a new plan.","supports":"the grace period after a Mobile Start plan"},{"id":"s22","url":"https://support.squarespace.com/hc/en-us/articles/360029595191-Upgrade-to-a-Mobile-Start-plan","title":"Upgrade to a Mobile Start plan","publisher":"vendor","quote":"After the grace period ends, your site expires and we permanently delete your content.","supports":"Mobile Start content is deleted after the grace period"},{"id":"s23","url":"https://support.apple.com/en-us/118223","title":"Request a refund for apps or content that you bought from Apple","publisher":"platform","quote":"Wait 24 to 48 hours for an update on your request","supports":"when Apple answers a refund request"},{"id":"s24","url":"https://support.squarespace.com/hc/en-us/articles/206537297-Contributor-roles-and-permissions","title":"Contributor roles and permissions","publisher":"vendor","quote":"Owners, administrators, or team members with billing permissions can: Cancel subscription","supports":"who can cancel"},{"id":"s25","url":"https://support.squarespace.com/hc/en-us/articles/206536797","title":"Choosing the right Squarespace plan","publisher":"vendor","quote":"On an annual billing cycle, the average monthly cost is lower, and you can register a free custom domain for a year.","supports":"annual billing costs less"},{"id":"s26","url":"https://support.squarespace.com/hc/en-us/articles/206536797","title":"Choosing the right Squarespace plan","publisher":"vendor","quote":"After upgrading to paid service, you can change your billing plan anytime.","supports":"you can change the billing plan"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["No confirmation email is documented for website cancellations","Whether you can downgrade to a cheaper website plan, and any student or nonprofit discount, wasn't documented on the pages read","Immediate confirmation of a scheduled cycle-end website cancellation is not documented in the cancellation article; a live site before the effective end date does not show that cancellation failed"],"review":{"by":"stackcut-review","on":"2026-10-06","result":"fixed","notes":["Mobile Start (Apple) route: plans last 30 days and don't auto-renew; content is deleted after the grace period (s20, s21, s22)","Mobile Start route: sourced Apple's 24 to 48 hour update (s23)","Web route: owners, administrators and Billing contributors can cancel (s24)","Pay less: added annual billing (s25, s26)","Checked: the cancel page's 'confirmation email' line belongs to a support form, so no cancellation email is documented","Other route, refund, export and after-cancel facts re-confirmed on the Squarespace and Apple pages","Scoped source-drift review on 2026-10-06: corrected s2/s5/s16 and the web cancellation sequence/effective timing from the current official cancellation article. Annual service now explicitly continues until cycle end, with immediate termination only when the eligible member chooses the in-window refund. Removed the former contradictory annual-timing caveat. Other prior packet facts retain their original checked_on.","Confirmation indicator qualified to the effective service-end date; an active site before cycle end must not be interpreted as a failed cancellation or immediate account-level proof."]}},"delete_account":{"url":"https://account.squarespace.com/settings/security/delete-account","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"squarespace","name":"Squarespace","recipes":[{"id":"replace-squarespace","title":"Website builder","best_year_one_net":238}]},"page":"https://stackcut.io/cancel/squarespace","json":"https://stackcut.io/exits/squarespace.json","evidence":{"packet_revision":"83971f549065b87b783f0b2f48427b38ad226814a861df9fe2a2ada071dd363a","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"squarespace--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"squarespace--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"stan_store","name":"Stan","category":"marketing_sales","website":"https://stan.store","domains":["stan.store","stanwith.me"],"summary":"Cancel in the Stan admin under Settings, Billing, Cancel Subscription; access lasts until the billing cycle ends. Plans started in the iPhone app are cancelled through Apple. Cancel before your billing date: after it, the cancel waits a full cycle. Cancel your customers' memberships first, or they keep being charged.","routes":[{"channel":"direct_web","applies_to":"Creator and Creator Pro plans (monthly or yearly) started on the Stan website","who":"The Stan account holder","method":"self_serve","start_url":"https://admin.stan.store/account_settings/?tab=billing&trigger=cancellation","steps":[{"do":"Log in to your Stan Store account at admin.stan.store and click the Settings tab in the bottom left menu","expect":"Billing"},{"do":"Go to the Billing tab and click Cancel Subscription","expect":"the remaining questions to cancel your account"},{"do":"Answer the remaining questions to finish cancelling","expect":null}],"confirm_by":null,"effective":"You can use your account until the end of the current billing cycle, and you aren't billed again. A cancellation made after an invoice period has opened (on or after the billing date) doesn't take effect until the next billing date","notice":"Cancel before your billing date. If you cancel after the charge is attempted, the subscription is set to cancel at the next billing date and Stripe keeps attempting the charge","refund":"Refunds aren't automatic: email friends@stanwith.me. They are reviewed manually and need the subscription fully cancelled, a payment within the last 30 days and from one billing period; no refunds for non-usage. Upgrades or downgrades may get a prorated refund for unused time","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12"]},{"channel":"apple_app_store","applies_to":"Monthly Creator or Creator Pro plans started in the Stan app on iPhone or iPad with an Apple ID (the app sells no annual plans)","who":"The Apple Account that bought the plan","method":"platform_settings","start_url":null,"steps":[{"do":"On the iPhone or iPad, open Settings, tap your name, then Subscriptions","expect":"your subscriptions"},{"do":"Tap the Stan subscription, then Cancel Subscription","expect":null}],"confirm_by":"If there is no Cancel button or you see an expiration message in red text, the subscription is already cancelled","effective":null,"notice":"To avoid being charged after the 14-day free trial, cancel during the trial; Apple advises cancelling at least 24 hours before a trial ends","refund":null,"fees":null,"source_ids":["s13","s14","s15","s16","s17","s18","s35"]}],"pay_less":[{"type":"downgrade","what":"Move from Creator Pro ($99/month or $948/year) to Creator ($29/month or $300/year): Settings, Billing, Change Plan, pick Monthly or Yearly, Downgrade plan, then Yes, I Understand. The change waits for the end of the current billing cycle, and appears only 30 days after upgrading to Pro","evidence":"documented","source_ids":["s19","s20","s21","s22","s23","s24"]},{"type":"annual_billing","what":"Yearly billing on the website: Creator is $300/year instead of $29/month, Creator Pro $948/year instead of $99/month. Annual plans can't be bought in the app","evidence":"documented","source_ids":["s23","s24","s17"]}],"export":[{"data":"Sales and orders (including custom checkout field responses) and your customer list","how":"Go to the Income tab, filter to the product you want, and click Download CSV; the Customers tab has its own export","format":"CSV","limits":"Custom field responses are only included in exports from the Income tab","source_ids":["s25","s26"]}],"after_cancel":{"access_until":"The end of the current billing cycle","data_kept":"Cancelling keeps your products, analytics, emails and settings on Stan; log back in and add a card to reactivate (charged right away). Deleting the account is separate: it is deleted automatically 7 days after you confirm","you_lose":["Access to your Stan account after the billing cycle ends; reactivating charges your card right away and puts your store live again","Everything, if you also delete the account (Settings, Security, Delete My Account)"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"After Cancel Subscription you follow some remaining questions before the cancellation completes","tips":["Before cancelling, cancel each customer's membership subscription (Customers, customer name, three dots next to Subscriptions, Cancel Subscription), or customers keep being charged","Deleting a product doesn't cancel the customer subscriptions attached to it","Cash out your funds from the Income tab before cancelling","Stan has no pause: cancel and reactivate later; store data is kept","Plans started in the iOS app can only be cancelled through Apple, not on the website","Refunds are never started automatically: email friends@stanwith.me from the account's email address","Deleting the account (Settings, Security, Delete My Account, type DELETE) is permanent after 7 days"]},"sources":[{"id":"s1","url":"https://help.stan.store/article/102-how-to-cancel-your-stan-account","title":"How to Cancel Your Stan Subscription","publisher":"vendor","quote":"Click the Settings tab in the bottom left menu.","supports":"where the cancel flow starts"},{"id":"s2","url":"https://help.stan.store/article/102-how-to-cancel-your-stan-account","title":"How to Cancel Your Stan Subscription","publisher":"vendor","quote":"Click Cancel Subscription and follow the steps.","supports":"the cancel step"},{"id":"s3","url":"https://help.stan.store/article/102-how-to-cancel-your-stan-account","title":"How to Cancel Your Stan Subscription","publisher":"vendor","quote":"You'll be able to access your account until the end of your current billing cycle.","supports":"when access ends"},{"id":"s4","url":"https://help.stan.store/article/354-can-i-pause-my-account","title":"How to Pause Your Stan Subscription","publisher":"vendor","quote":"Log in to your Stan account and click on the Settings tab in the bottom left-hand corner.","supports":"signing in and opening Settings"},{"id":"s5","url":"https://help.stan.store/article/354-can-i-pause-my-account","title":"How to Pause Your Stan Subscription","publisher":"vendor","quote":"Then, click Cancel Subscription and follow the remaining questions to cancel your account.","supports":"the questions shown before the cancel completes"},{"id":"s6","url":"https://help.stan.store/article/429-stans-refund-policy","title":"Stan's Refund Policy","publisher":"vendor","quote":"Any cancellation that happens after an invoice period has been opened does not cancel with immediate effect.","supports":"cancelling after the billing date waits a cycle"},{"id":"s7","url":"https://help.stan.store/article/429-stans-refund-policy","title":"Stan's Refund Policy","publisher":"vendor","quote":"Your subscription must be fully canceled. We are unable to refund payments for active subscriptions.","supports":"refunds need a cancelled subscription"},{"id":"s8","url":"https://help.stan.store/article/429-stans-refund-policy","title":"Stan's Refund Policy","publisher":"vendor","quote":"The payment must have been within the last 30 days.","supports":"the 30-day refund window"},{"id":"s9","url":"https://help.stan.store/article/429-stans-refund-policy","title":"Stan's Refund Policy","publisher":"vendor","quote":"We are unable to offer refunds based on non-usage of the platform.","supports":"no refunds for non-usage"},{"id":"s10","url":"https://help.stan.store/article/429-stans-refund-policy","title":"Stan's Refund Policy","publisher":"vendor","quote":"if you're looking to be refunded for your payment, please let us know at friends@stanwith.me for next steps!","supports":"how to ask for a refund"},{"id":"s11","url":"https://help.stan.store/article/429-stans-refund-policy","title":"Stan's Refund Policy","publisher":"vendor","quote":"Please note that our system does not initiate refunds by default.","supports":"refunds are not automatic"},{"id":"s12","url":"https://help.stan.store/article/429-stans-refund-policy","title":"Stan's Refund Policy","publisher":"vendor","quote":"Refunds are manually reviewed as needed by our Support Team to account for any extenuating circumstances.","supports":"refunds are reviewed manually"},{"id":"s13","url":"https://help.stan.store/article/406-how-to-subscribe-on-the-stan-mobile-app","title":"How to Subscribe on the Stan Mobile App","publisher":"vendor","quote":"If you subscribed via the mobile app, you can only change your plan in the App Settings, and you can only cancel through Apple.","supports":"app subscriptions are cancelled through Apple"},{"id":"s14","url":"https://help.stan.store/article/406-how-to-subscribe-on-the-stan-mobile-app","title":"How to Subscribe on the Stan Mobile App","publisher":"vendor","quote":"The Stan mobile app is currently only available on iPhone and iPad through the iOS App Store.","supports":"the app is iOS only (no Google Play route)"},{"id":"s15","url":"https://help.stan.store/article/406-how-to-subscribe-on-the-stan-mobile-app","title":"How to Subscribe on the Stan Mobile App","publisher":"vendor","quote":"If you decide Stan is not for you, you can cancel at any time during your 14-day free trial to avoid a subscription charge.","supports":"cancel during the trial to avoid a charge"},{"id":"s16","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple cancel steps"},{"id":"s17","url":"https://help.stan.store/article/406-how-to-subscribe-on-the-stan-mobile-app","title":"How to Subscribe on the Stan Mobile App","publisher":"vendor","quote":"Please note that at this time, it is not possible to subscribe to an annual subscription to Stan in the App.","supports":"the app sells monthly plans only"},{"id":"s18","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm an Apple cancellation"},{"id":"s19","url":"https://help.stan.store/article/32-how-to-upgrade-downgrade-your-stan-subscription","title":"How to Upgrade/Downgrade Your Stan Subscription","publisher":"vendor","quote":"Select the Billing tab and then click Change Plan.","supports":"where to downgrade"},{"id":"s20","url":"https://help.stan.store/article/32-how-to-upgrade-downgrade-your-stan-subscription","title":"How to Upgrade/Downgrade Your Stan Subscription","publisher":"vendor","quote":"Select between Monthly or Yearly subscription and click Downgrade plan.","supports":"the downgrade step"},{"id":"s21","url":"https://help.stan.store/article/32-how-to-upgrade-downgrade-your-stan-subscription","title":"How to Upgrade/Downgrade Your Stan Subscription","publisher":"vendor","quote":"your plan change will be scheduled and will not go into effect until the end of your current billing cycle.","supports":"when a downgrade takes effect"},{"id":"s22","url":"https://help.stan.store/article/32-how-to-upgrade-downgrade-your-stan-subscription","title":"How to Upgrade/Downgrade Your Stan Subscription","publisher":"vendor","quote":"Once you upgrade to the Creator Pro plan, the option to downgrade to the Creator plan will become available after 30 days.","supports":"the 30-day wait before downgrading"},{"id":"s23","url":"https://help.stan.store/article/31-creator-vs-creator-pro","title":"Creator vs. Creator Pro","publisher":"vendor","quote":"$29/month (or $300/year)","supports":"Creator plan prices"},{"id":"s24","url":"https://help.stan.store/article/31-creator-vs-creator-pro","title":"Creator vs. Creator Pro","publisher":"vendor","quote":"$99/month (or $948/year)","supports":"Creator Pro plan prices"},{"id":"s25","url":"https://help.stan.store/article/219-i-added-additional-fields-to-my-checkout-how-do-i-access-this-information","title":"How to Access Custom Field Responses from Your Checkout","publisher":"vendor","quote":"Click the Download CSV button.","supports":"the CSV export"},{"id":"s26","url":"https://help.stan.store/article/219-i-added-additional-fields-to-my-checkout-how-do-i-access-this-information","title":"How to Access Custom Field Responses from Your Checkout","publisher":"vendor","quote":"Custom field responses are only included when exporting from the Income tab. Exporting from the Customers tab will not include this data.","supports":"which tab to export from"},{"id":"s27","url":"https://help.stan.store/article/102-how-to-cancel-your-stan-account","title":"How to Cancel Your Stan Subscription","publisher":"vendor","quote":"All your store progress—including products, analytics, emails, and more—will remain safely on Stan.","supports":"data kept after cancelling"},{"id":"s28","url":"https://help.stan.store/article/354-can-i-pause-my-account","title":"How to Pause Your Stan Subscription","publisher":"vendor","quote":"After clicking submit, your credit card on file will be charged right away, and your Stan Store will be live!","supports":"reactivation charges right away and puts the store live"},{"id":"s29","url":"https://help.stan.store/article/102-how-to-cancel-your-stan-account","title":"How to Cancel Your Stan Subscription","publisher":"vendor","quote":"The account will be automatically deleted in 7 days.","supports":"account deletion timing"},{"id":"s30","url":"https://help.stan.store/article/102-how-to-cancel-your-stan-account","title":"How to Cancel Your Stan Subscription","publisher":"vendor","quote":"Type 'DELETE' into the field, and click Permanently Delete My Account.","supports":"the account deletion step"},{"id":"s31","url":"https://help.stan.store/article/26-how-to-cancel-or-pause-your-customers-subscription","title":"How to Cancel Your Customer's Subscription","publisher":"vendor","quote":"If you cancel your Stan account, you'll need to cancel your customers' subscriptions manually. Otherwise, they'll continue to get charged.","supports":"customer memberships keep charging"},{"id":"s32","url":"https://help.stan.store/article/26-how-to-cancel-or-pause-your-customers-subscription","title":"How to Cancel Your Customer's Subscription","publisher":"vendor","quote":"Click on the three dots next to Subscriptions and select Cancel Subscription.","supports":"how to cancel a customer's membership"},{"id":"s33","url":"https://help.stan.store/article/354-can-i-pause-my-account","title":"How to Pause Your Stan Subscription","publisher":"vendor","quote":"Cash out your hard-earned funds from your Income tab.","supports":"cash out before cancelling"},{"id":"s34","url":"https://help.stan.store/article/102-how-to-cancel-your-stan-account","title":"How to Cancel Your Stan Subscription","publisher":"vendor","quote":"Stan doesn't currently offer a way to pause your subscription—but you can cancel anytime and come back when you're ready.","supports":"no pause option"},{"id":"s35","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.","supports":"Apple's trial cancel timing"},{"id":"s36","url":"https://help.stan.store/article/26-how-to-cancel-or-pause-your-customers-subscription","title":"How to cancel or pause your customer's subscription","publisher":"vendor","quote":"Deleting a product from your Stan Store will not cancel your customers' subscriptions.","supports":"deleting a product leaves customer subscriptions billing"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["What confirms a web cancellation (an email or a Billing status) is not documented","Whether Stan's Terms of Service add cancellation or refund terms beyond the help center's isn't confirmed","Whether Stan refunds Apple-billed plans is not stated","The exact steps for the Customers tab export are not documented beyond its existence"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked both routes, pay_less, export and after_cancel against Stan's help center and Apple's cancel page; route facts confirmed (the start link is the help center's Cancel My Subscription link)","Stan subscriptions can't be paid with PayPal (a debit or credit card is required), so no PayPal route is needed","Added that deleting a product doesn't cancel customers' subscriptions","Rewrote the Terms of Service note for readers"]}},"page":"https://stackcut.io/cancel/stan_store","json":"https://stackcut.io/exits/stan_store.json","evidence":{"packet_revision":"0a76d0c7365793720d62e4f032d29dd8d380bc4e6e5e90eee9190e069ed9c05f","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"stan-store--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"stan-store--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"starz","name":"Starz","category":"streaming_video","website":"https://www.starz.com","domains":["starz.com"],"summary":"On STARZ.com, log in, open the user icon, Settings, then Cancel Subscription under Billing Plan & Information, and Submit; access lasts to the end of the billing cycle and an email confirms it. Apple, Google, Amazon, Roku, Hulu, YouTube TV, Sling TV and cable subscriptions cancel with that company.","routes":[{"channel":"direct_web","applies_to":"Subscriptions started on STARZ.com or in the STARZ app and billed by STARZ","who":"The account holder, logged in on STARZ.com (the app opens a browser to finish)","method":"self_serve","start_url":"https://www.starz.com","steps":[{"do":"On a computer, go to STARZ.com and log in","expect":null},{"do":"Select the user icon at upper right and choose Settings","expect":"Billing Plan & Information"},{"do":"Under Billing Plan & Information, select Cancel Subscription","expect":null},{"do":"Follow the on-screen steps (you may be asked why you're cancelling) and select Submit","expect":null}],"confirm_by":"An email confirmation; the account status shows Canceling until the subscription expires, then Canceled","effective":"You keep access until the end of the billing cycle","notice":null,"refund":null,"fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7"]},{"channel":"apple_app_store","applies_to":"Subscriptions bought through an Apple device (iPhone, iPad, Apple TV or computer)","who":"The person whose Apple Account pays","method":"platform_settings","start_url":"https://account.apple.com/account/manage/section/subscriptions","steps":[{"do":"On iPhone or iPad, open Settings, tap your name, then Subscriptions","expect":"STARZ"},{"do":"Select STARZ, then Cancel Subscription, and follow the instructions","expect":null}],"confirm_by":null,"effective":"You keep access until the end of the billing cycle","notice":null,"refund":null,"fees":null,"source_ids":["s8","s9","s4"]},{"channel":"google_play","applies_to":"Subscriptions billed by Google Play","who":"The person whose Google Account pays","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Open the Google Play Store, tap your profile image, then Subscriptions (or use payments.google.com on a computer)","expect":"STARZ"},{"do":"Find STARZ and select Cancel","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time you already paid for","notice":null,"refund":null,"fees":null,"source_ids":["s10","s11"]},{"channel":"amazon","applies_to":"STARZ as a Prime Video channel (add-on) or as an Amazon Appstore subscription in the STARZ app on Kindle or Fire TV","who":"The Amazon account holder who pays","method":"platform_settings","start_url":"https://www.amazon.com/gp/video/settings","steps":[{"do":"Prime Video channel: open Prime Video's Manage Your Subscriptions page, select Subscriptions, find STARZ, then Unsubscribe and confirm","expect":"your subscription end date"},{"do":"Appstore subscription: go to amazon.com/appstoresubscriptions, select Actions next to STARZ, then Cancel your subscription","expect":null}],"confirm_by":"For a Prime Video channel, the confirmation screen shows your subscription end date","effective":"You keep access until the end of the current billing cycle","notice":null,"refund":null,"fees":null,"source_ids":["s12","s13","s14","s4"]},{"channel":"roku","applies_to":"Subscriptions started on a Roku device and billed by Roku","who":"The Roku account holder","method":"platform_settings","start_url":"https://my.roku.com/subscriptions","steps":[{"do":"Go to my.roku.com/subscriptions and select STARZ","expect":"Manage subscription"},{"do":"Select Manage subscription, then Turn off auto-renew (on the device: highlight STARZ, press *, then Manage subscription and Turn off auto-renew; STARZ's 2022 article calls it Cancel Subscription)","expect":null}],"confirm_by":null,"effective":"You keep access until the end of the billing cycle","notice":null,"refund":"Roku gives no partial-term refunds","fees":null,"source_ids":["s15","s16","s4","s22","s23"]},{"channel":"reseller_or_partner","applies_to":"STARZ as an add-on through Hulu, YouTube TV or Sling TV, or through a cable or satellite provider","who":"The account holder with that service","method":"platform_settings","start_url":null,"steps":[{"do":"Hulu: on your Hulu account's add-ons page, deselect STARZ, then Review Changes and confirm","expect":null},{"do":"YouTube TV: open Settings, then Membership, uncheck STARZ and select Agree","expect":null},{"do":"Sling TV: sign in, change your subscription, uncheck STARZ, then Review and Submit Order","expect":null},{"do":"Cable or satellite: contact your provider, since each handles it differently","expect":null}],"confirm_by":"The partner's own confirmation","effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s17","s18","s19","s20"]}],"pay_less":[{"type":"annual_billing","what":"Pay yearly: $69.99 a year plus tax, which STARZ says is like paying for ten months and getting two free (price from a help article last updated January 2024)","evidence":"documented","source_ids":["s21"]}],"export":[],"after_cancel":{"access_until":"The end of the billing cycle","data_kept":null,"you_lose":["STARZ streaming when the subscription expires"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"STARZ may ask why you want to cancel during the web flow","tips":["STARZ recommends cancelling from a computer; the app hands off to a browser","Canceling means the subscription still works until its expiry date; Canceled means it has ended"]},"sources":[{"id":"s1","url":"https://support.starz.com/en_us/how-do-i-cancel-my-starz-subscription-SJdqfEWyo.md","title":"How do I cancel my STARZ subscription?","publisher":"vendor","quote":"Select the user icon in the upper-right, and choose","supports":"the first web steps"},{"id":"s2","url":"https://support.starz.com/en_us/how-do-i-cancel-my-starz-subscription-SJdqfEWyo.md","title":"How do I cancel my STARZ subscription?","publisher":"vendor","quote":"Under Billing Plan & Information","supports":"where Cancel Subscription is"},{"id":"s3","url":"https://support.starz.com/en_us/how-do-i-cancel-my-starz-subscription-SJdqfEWyo.md","title":"How do I cancel my STARZ subscription?","publisher":"vendor","quote":"Then, follow the steps on the screen to complete the cancellation and select","supports":"the final Submit step"},{"id":"s4","url":"https://support.starz.com/en_us/how-do-i-cancel-my-starz-subscription-SJdqfEWyo.md","title":"How do I cancel my STARZ subscription?","publisher":"vendor","quote":"When you cancel your subscription, you will still have access to STARZ until the end of that billing cycle.","supports":"when access ends (the same sentence appears on the Apple, Amazon and Roku articles)"},{"id":"s5","url":"https://support.starz.com/en_us/how-do-i-cancel-my-starz-subscription-SJdqfEWyo.md","title":"How do I cancel my STARZ subscription?","publisher":"vendor","quote":"You will receive an email confirmation when the subscription has been canceled.","supports":"how to confirm"},{"id":"s6","url":"https://support.starz.com/en_us/how-do-i-cancel-my-starz-subscription-SJdqfEWyo.md","title":"How do I cancel my STARZ subscription?","publisher":"vendor","quote":"(Note: you may be prompted to tell us why you want to cancel your subscription during the process.)","supports":"the reason step"},{"id":"s7","url":"https://support.starz.com/en_us/why-does-my-account-status-show-as-%22cancelling%22-SyioM4bJs.md","title":"Why does my account status show as \"cancelling\"?","publisher":"vendor","quote":"However, your subscription will remain active until its expiry date and you will still be able to watch content on your STARZ account.","supports":"the Canceling status"},{"id":"s8","url":"https://support.starz.com/en_us/how-to-cancel-starz-through-an-apple-subscription-Bk8jGVJs.md","title":"How to cancel STARZ through an Apple Subscription?","publisher":"vendor","quote":"If you subscribed to STARZ through an Apple device, there are three ways to cancel your subscription:","supports":"the Apple route"},{"id":"s9","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"s10","url":"https://support.starz.com/en_us/how-to-cancel-starz-through-a-google-subscription-rya9fVZyi.md","title":"How to cancel STARZ through a Google Subscription?","publisher":"vendor","quote":"You can cancel your Google STARZ subscription in two ways.","supports":"the Google Play route"},{"id":"s11","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when Google Play access ends"},{"id":"s12","url":"https://support.starz.com/en_us/how-to-cancel-starz-through-an-amazon-subscription-Sy4jMVZkj.md","title":"How to cancel STARZ through an Amazon subscription?","publisher":"vendor","quote":"There are two different ways to subscribe to STARZ through Amazon, a STARZ channel subscription or a STARZ app subscription.","supports":"the two Amazon billing types"},{"id":"s13","url":"https://www.amazon.com/gp/help/customer/display.html?nodeId=G8637923FFWAR2YH","title":"Cancel a Prime Video add-on Subscription","publisher":"platform","quote":"Go to Manage Your Subscriptions and select Subscriptions from the top menu. Find the add-on subscription that you want to cancel. Select Unsubscribe and confirm.","supports":"the Prime Video channel steps"},{"id":"s14","url":"https://www.amazon.com/gp/help/customer/display.html?nodeId=G8637923FFWAR2YH","title":"Cancel a Prime Video add-on Subscription","publisher":"platform","quote":"Otherwise, your subscription end date displays on the confirmation screen.","supports":"how to confirm a Prime Video channel cancellation"},{"id":"s15","url":"https://support.starz.com/en_us/how-to-cancel-starz-through-a-roku-subscription-SkxoME1j.md","title":"How to cancel STARZ through a Roku subscription?","publisher":"vendor","quote":"If you are subscribed to STARZ through a Roku device, this page will explain how to cancel your subscription:","supports":"the Roku route"},{"id":"s16","url":"https://support.roku.com/article/manage-or-cancel-subscriptions","title":"Manage or cancel subscriptions on Roku","publisher":"platform","quote":"Go to my.roku.com/subscriptions. Under Active subscriptions, select the subscription you want to cancel. Select Manage subscription and then select Turn off auto-renew to cancel your subscription.","supports":"the Roku steps"},{"id":"s17","url":"https://support.starz.com/en_us/how-to-cancel-a-starz-subscription-through-a-cable-or-satellite-provider-H1o5fNko.md","title":"How to cancel a STARZ subscription through a cable or satellite provider?","publisher":"vendor","quote":"Every cable and satellite provider is different regarding canceling a STARZ subscription and removing the STARZ channels.","supports":"cable and satellite subscriptions"},{"id":"s18","url":"https://support.starz.com/en_us/how-to-cancel-starz-through-the-starz-hulu-premium-add-on-HkFjMEZ1s.md","title":"How to cancel STARZ through the STARZ Hulu Premium add-on?","publisher":"vendor","quote":"If you subscribe to STARZ through the STARZ Hulu Premium add-on, this page will explain how to cancel your subscription.","supports":"the Hulu add-on route"},{"id":"s19","url":"https://support.starz.com/en_us/how-to-cancel-starz-through-the-youtube-tv-starz-add-on-HyciMVW1o.md","title":"How to cancel STARZ through the YouTube TV STARZ add-on?","publisher":"vendor","quote":"If you added the STARZ channel to your YouTube TV subscription, this page explains how to cancel your STARZ subscription:","supports":"the YouTube TV add-on route"},{"id":"s20","url":"https://support.starz.com/en_us/how-to-cancel-starz-through-sling-tv-HyDjMEZ1o.md","title":"How to cancel STARZ through Sling TV?","publisher":"vendor","quote":"This page explains how to cancel your subscription if you subscribed to STARZ through Sling TV.","supports":"the Sling TV route"},{"id":"s21","url":"https://support.starz.com/en_us/annual-billing-BJPtMEWys.md","title":"Annual billing","publisher":"vendor","quote":"The cost of this subscription will be $69.99 a year, plus tax. This is like paying for ten months and getting two free","supports":"the annual price"},{"id":"s22","url":"https://support.roku.com/article/manage-or-cancel-subscriptions","title":"Manage or cancel subscriptions on Roku","publisher":"platform","quote":"To cancel a subscription, select Turn off auto-renew.","supports":"the current Roku on-device button"},{"id":"s23","url":"https://support.roku.com/article/manage-or-cancel-subscriptions","title":"Manage or cancel subscriptions on Roku","publisher":"platform","quote":"No partial-term refunds are provided.","supports":"no refunds for Roku-billed subscriptions"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["The refund policy is not stated in the help articles checked","Several STARZ articles were last updated in 2022 to 2024; the annual price may be out of date","Samsung, LG, Microsoft and Sprint billing have their own STARZ articles and are not covered here","No data export is documented","Amazon's help page on Prime Video add-ons couldn't be checked, so the Prime Video channel steps, start link and confirmation screen aren't reconfirmed; STARZ's own Amazon article (January 2024) says to go to amazon.com/myvs, find STARZ under Your Channels and select Cancel Subscription","The Samsung, LG, Microsoft and Sprint STARZ articles could not be located for review: the cancel article doesn't link them"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["Roku route: on-device button is now Turn off auto-renew, per Roku's page (s22); refund says no partial-term refunds (s23)","Direct, Apple, Google, Hulu, YouTube TV, Sling TV, cable and annual-billing facts re-confirmed on STARZ's articles and Apple's, Google's and Roku's pages","Amazon's own page could not be re-checked; level set to partial and listed as unverified"]}},"page":"https://stackcut.io/cancel/starz","json":"https://stackcut.io/exits/starz.json","evidence":{"packet_revision":"679cdb0c0d26f87d26b2c9d628f25a25a3d2f4e3dd04911189bdd9045954b555","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"starz--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"starz--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"starz--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"starz--amazon--r4","channel":"amazon","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"starz--roku--r5","channel":"roku","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"starz--reseller-or-partner--r6","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"statsig","name":"Statsig","category":"developer_tools","website":"https://www.statsig.com","domains":["statsig.com","console.statsig.com","docs.statsig.com"],"summary":"Statsig Pro ($150 a month, one project) renews monthly unless you cancel before the current term ends; Statsig doesn't name the cancel control, and notices go to contractnotices@statsig.com. Overages land on the next bill. Enterprise terms renew for 12 months unless notice comes 30 days before term end.","routes":[{"channel":"direct_web","label":"Pro subscription","applies_to":"Pro subscriptions under the self-serve subscription agreement, billed monthly ($150 baseline, one project each)","who":"The customer bound by the self-serve agreement, signed in to the console; which console roles can cancel isn't documented","method":"self_serve","start_url":"https://console.statsig.com","steps":[{"do":"Sign in to the Statsig console and open the Usage and Billing tab to check the plan, usage and the card on file","expect":"Usage and Billing"},{"do":"Cancel the renewal before the current 1-month term ends","expect":null},{"do":"If you find no cancel option, send written notice to contractnotices@statsig.com, the address the agreement gives for notices to Statsig, and keep the confirmation of receipt","expect":null}],"confirm_by":"Notices count as given when receipt is electronically confirmed","effective":"The agreement stops renewing at the end of the current 1-month term if you cancel before it ends","notice":"No notice period is stated; cancel before the current 1-month term ends","refund":null,"fees":"Pro has a $150 baseline fee at the start of each billing period; events over the 5M included cost $0.05 per additional 1K, and overages are billed on the next period's bill to the card on file, so a final overage charge can follow. Unpaid fees carry a 1.5% monthly finance charge","source_ids":["s1","s2","s4","s5","s7","s8","s9","s10","s15","s19","s20","s30"]},{"channel":"sales_contract","label":"Enterprise agreement","applies_to":"Enterprise plans under Statsig's Enterprise terms and an Order Form","who":"The customer that signed the Order Form","method":"email","start_url":null,"steps":[{"do":"Find the end of the current subscription term in your Order Form, and count back 30 days","expect":null},{"do":"Send written notice of non-renewal to contractnotices@statsig.com before that deadline","expect":null}],"confirm_by":null,"effective":"At the end of the current subscription term; without notice it renews for 12-month periods unless the Order Form says otherwise","notice":"Notice of non-renewal at least 30 days before the end of the then-current term, in writing to contractnotices@statsig.com","refund":"Fees are nonrefundable","fees":"Fees are paid annually in advance; payment obligations are non-cancelable and an Order Form amount can't be decreased during the term","source_ids":["s21","s22","s23","s24","s25","s26"]}],"pay_less":[{"type":"free_plan","what":"Developer plan: free, 2M events a month and 1 year of analytics retention; above 2M events, gate and config targeting keep working but Metric Lift computations stop","evidence":"documented","source_ids":["s12","s17","s27"]},{"type":"discount_program","what":"At high volume, Statsig says switching to an Enterprise plan with volume discounts can lower your bill","evidence":"documented","source_ids":["s28"]}],"export":[{"data":"Usage data for billable events","how":"Export usage from the Usage and Billing tab","format":null,"limits":null,"source_ids":["s15"]},{"data":"Exposure, event and result data","how":"Use the Data export API listed on the pricing page","format":null,"limits":"Which plan includes this export isn't clear from the text read","source_ids":["s14"]}],"after_cancel":{"access_until":"Not stated. The agreement stops renewing at the end of the current 1-month term if you cancel before it ends","data_kept":"No period is stated. Statsig's Data Processing Addendum says that after the Services end it returns or deletes Customer Personal Data at the customer's choice, unless storage is required for archives or allowed by law","you_lose":["Unlimited analytics retention on Pro; the free Developer plan keeps 1 year","Metric Lift computations once you pass 2M events a month on the Developer plan"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Pro covers one project per subscription; additional projects need their own upgrade","Overages from the last billing period are charged on the next bill, so a final charge can follow cancellation","Export usage from the Usage and Billing tab before you cancel","Notices to Statsig must be in writing and sent to contractnotices@statsig.com","Statsig's agreements name Amplitude, Inc. as the provider, under the Statsig name"]},"sources":[{"id":"s1","url":"https://www.statsig.com/terms","title":"Statsig Self Service Subscription Agreement","publisher":"vendor","quote":"This SSA will automatically renew for additional 1-month terms unless Customer cancels the SSA prior to the end of the then-current term.","supports":"the agreement renews monthly unless cancelled before the term ends"},{"id":"s2","url":"https://www.statsig.com/terms","title":"Statsig Self Service Subscription Agreement","publisher":"vendor","quote":"BECOMING A PARTY TO THIS SELF SERVICE SUBSCRIPTION AGREEMENT","supports":"who becomes bound by the agreement at signup"},{"id":"s3","url":"https://www.statsig.com/terms","title":"Statsig Self Service Subscription Agreement","publisher":"vendor","quote":"PROVIDED BY AMPLITUDE, INC.","supports":"the company named as the provider in the agreement"},{"id":"s4","url":"https://www.statsig.com/terms","title":"Statsig Self Service Subscription Agreement","publisher":"vendor","quote":"Statsig may increase the Fees for any renewal term by providing Customer with at least 30 days’ prior written notice.","supports":"the notice Statsig must give before raising fees"},{"id":"s5","url":"https://www.statsig.com/terms","title":"Statsig Self Service Subscription Agreement","publisher":"vendor","quote":"Unpaid Fees are subject to a finance charge of 1.5% per month on the outstanding balance","supports":"the finance charge on unpaid fees"},{"id":"s6","url":"https://www.statsig.com/terms","title":"Statsig Self Service Subscription Agreement","publisher":"vendor","quote":"Customer will retain all rights, title, and interest in and to Customer Data.","supports":"the customer keeps its data"},{"id":"s7","url":"https://www.statsig.com/terms","title":"Statsig Self Service Subscription Agreement","publisher":"vendor","quote":"Notices to Statsig must be sent to contractnotices@statsig.com.","supports":"where written notices go"},{"id":"s8","url":"https://www.statsig.com/pricing","title":"Statsig Pricing","publisher":"vendor","quote":"On Statsig's Pro tier, you will be charged a baseline fee of $150 per month at the start of each billing period.","supports":"the Pro baseline fee"},{"id":"s9","url":"https://www.statsig.com/pricing","title":"Statsig Pricing","publisher":"vendor","quote":"Once you exceed this amount, you'll be charged $0.05 per additional 1K events used within the month billing period.","supports":"the overage rate"},{"id":"s10","url":"https://www.statsig.com/pricing","title":"Statsig Pricing","publisher":"vendor","quote":"This overage fee will be included in your monthly bill, which will be charged to the credit card on file.","supports":"overage is charged to the card on file"},{"id":"s11","url":"https://www.statsig.com/pricing","title":"Statsig Pricing","publisher":"vendor","quote":"Each pro subscription applies to one project only.","supports":"one project per Pro subscription"},{"id":"s12","url":"https://www.statsig.com/pricing","title":"Statsig Pricing","publisher":"vendor","quote":"2M events per month","supports":"the Developer free allowance"},{"id":"s13","url":"https://www.statsig.com/pricing","title":"Statsig Pricing","publisher":"vendor","quote":"Enterprise customers are eligible for custom billing and payment terms.","supports":"Enterprise billing terms are custom"},{"id":"s14","url":"https://www.statsig.com/pricing","title":"Statsig Pricing","publisher":"vendor","quote":"Export exposure, event, and result data","supports":"the data that the export offering covers"},{"id":"s15","url":"https://docs.statsig.com/faq","title":"Statsig FAQ","publisher":"vendor","quote":"Export usage from the Usage and Billing tab.","supports":"how to export usage"},{"id":"s16","url":"https://docs.statsig.com/faq","title":"Statsig FAQ","publisher":"vendor","quote":"Additional projects require their own upgrade.","supports":"extra projects need their own upgrade"},{"id":"s17","url":"https://www.statsig.com/pricing","title":"Statsig Pricing","publisher":"vendor","quote":"1-year analytics retention","supports":"the Developer analytics retention"},{"id":"s18","url":"https://www.statsig.com/pricing","title":"Statsig Pricing","publisher":"vendor","quote":"Unlimited analytics retention","supports":"the Pro analytics retention"},{"id":"s19","url":"https://www.statsig.com/pricing","title":"Statsig Pricing","publisher":"vendor","quote":"If you incur overages during a given billing period, those overages will be included in your bill for the next billing period.","supports":"overages are billed a period later"},{"id":"s20","url":"https://www.statsig.com/terms","title":"Statsig Self Service Subscription Agreement","publisher":"vendor","quote":"All notices under this SSA will be in writing and will be deemed to have been duly given when receipt is electronically confirmed.","supports":"how a notice counts as given"},{"id":"s21","url":"https://www.statsig.com/enterprise-terms","title":"Statsig Enterprise Terms","publisher":"vendor","quote":"Except as otherwise specified in an Order Form, each subscription term will automatically renew for 12-month periods","supports":"12-month automatic renewal"},{"id":"s22","url":"https://www.statsig.com/enterprise-terms","title":"Statsig Enterprise Terms","publisher":"vendor","quote":"unless either party gives the other party notice of non-renewal at least 30 days prior to the end of the then-current term.","supports":"the 30-day non-renewal notice"},{"id":"s23","url":"https://www.statsig.com/enterprise-terms","title":"Statsig Enterprise Terms","publisher":"vendor","quote":"Notices to Statsig must be sent to contractnotices@statsig.com.","supports":"where Enterprise notices go"},{"id":"s24","url":"https://www.statsig.com/enterprise-terms","title":"Statsig Enterprise Terms","publisher":"vendor","quote":"All notices under this ESA will be in writing","supports":"notices must be written"},{"id":"s25","url":"https://www.statsig.com/enterprise-terms","title":"Statsig Enterprise Terms","publisher":"vendor","quote":"All Fees shall be paid annually in advance within 30 days of invoice in U.S. Dollars and are nonrefundable.","supports":"annual billing in advance, nonrefundable"},{"id":"s26","url":"https://www.statsig.com/enterprise-terms","title":"Statsig Enterprise Terms","publisher":"vendor","quote":"Payment obligations are non-cancelable, and an Order Form amount and AUC cannot be decreased during the relevant term.","supports":"payments can't be cancelled or reduced mid-term"},{"id":"s27","url":"https://www.statsig.com/pricing","title":"Statsig Pricing","publisher":"vendor","quote":"If you want to stay on the Developer tier, gate and config targeting will continue to work, but Metric Lift computations will stop.","supports":"what the free tier keeps above 2M events"},{"id":"s28","url":"https://www.statsig.com/pricing","title":"Statsig Pricing","publisher":"vendor","quote":"If you want to lower your bill, you can switch to an Enterprise plan at any point.","supports":"Enterprise as a way to lower the bill"},{"id":"s29","url":"https://statsig.com/legal/online-dpa","title":"Statsig Data Processing Addendum","publisher":"vendor","quote":"Following completion of the Services, at Customer's choice, Statsig will return or delete Customer Personal Data,","supports":"return or deletion of personal data after the Services end"},{"id":"s30","url":"https://docs.statsig.com/faq","title":"Statsig FAQ","publisher":"vendor","quote":"Each Statsig Pro plan unlocks one project with pro features and 5M events.","supports":"Pro includes 5M events"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Statsig's public docs don't name the console control that cancels a Pro subscription, or which roles can use it","Refund terms for self-serve plans aren't in Statsig's self-serve agreement","Whether access to Pro features continues to the end of the paid month after cancelling isn't stated","Which plan includes the Data export API isn't spelled out on the pricing page","How long data is kept after a subscription ends isn't stated; the Data Processing Addendum gives no timeframe","Statsig's pricing page and terms don't mention buying through a cloud marketplace"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Re-checked every route fact against Statsig's self-serve and Enterprise terms, pricing page and FAQ; quotes confirmed","Added an Enterprise route: 12-month auto-renewal, non-renewal notice at least 30 days before term end to contractnotices@statsig.com, nonrefundable annual fees","Pro route: overages are billed on the next period's bill, so a final charge can follow; added the written-notice fallback and how notices count as received","Added what the free Developer plan keeps above 2M events and the Data Processing Addendum's return-or-delete rule","Statsig has no app-store billing and documents no marketplace billing","Rewrote the not-confirmed notes for readers"]}},"page":"https://stackcut.io/cancel/statsig","json":"https://stackcut.io/exits/statsig.json","evidence":{"packet_revision":"6a84a5ef0e564c28a6fee870560775738c5a40bf29d5ed7524863574c5a70f64","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"statsig--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"statsig--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"statuspage","name":"Atlassian Statuspage","category":"developer_tools","website":"https://www.atlassian.com/software/statuspage","domains":["statuspage.io"],"summary":"A Billing admin opens the avatar menu, Billing, picks the page, then Cancel the subscription (ends at period end) or Click here (ends at once: the page goes inactive, no credit). Annual plans go through Atlassian support and auto-renew unless you give notice before the term ends.","routes":[{"channel":"direct_web","applies_to":"Monthly Statuspage plans paid by card (each page has its own subscription)","who":"A Billing admin (the permissions table gives Cancel a page subscription to Billing admins only)","method":"self_serve","start_url":null,"steps":[{"do":"In the Statuspage management interface, click your avatar in the top right and select Billing","expect":null},{"do":"Select the page whose subscription you want to cancel","expect":"Cancel the subscription, or Click here, under your billing details"},{"do":"If you see Cancel the subscription, select it, then select Confirm","expect":null},{"do":"If you see Click here instead, select it, then select OK. This ends the subscription immediately","expect":null},{"do":"Repeat for each paid page","expect":null}],"confirm_by":null,"effective":"Cancel the subscription: at the end of the current billing period. Click here: immediately; the page becomes inactive and there's no credit for the remaining time","notice":null,"refund":"Only within the first paid month of service for monthly subscriptions (within 30 days of payment for annual ones); after that, no refunds","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s8","s9","s10","s11","s33"]},{"channel":"sales_contract","applies_to":"Annual Statuspage plans, paid by card or invoice (set up manually with a signed order form)","who":"The Billing admin, through Atlassian support","method":"contact_sales","start_url":null,"steps":[{"do":"Contact Atlassian support and say you don't want the annual subscription to renew (or to change the plan); send the notice before the current term ends","expect":null}],"confirm_by":null,"effective":"At the end of the current subscription term; if you don't give notice, a term of 12 months or more renews for another 12 months at Atlassian's then-current rates","notice":"Notice of non-renewal must reach Atlassian before the end of the current term, through account settings, Atlassian support, or other notice to Atlassian","refund":"Annual subscriptions: refunds only within 30 days of payment (the Customer Agreement also lets a first order be ended within 30 days for a refund); after that, none","fees":"Ending an annual term early for convenience gives no refund, and any unpaid amounts for the rest of the term become due immediately","source_ids":["s12","s13","s18","s19","s20","s21","s22","s23","s24","s34","s8","s37"]},{"channel":"reseller_or_partner","label":"Bought through an Atlassian partner","applies_to":"Statuspage subscriptions bought through an Atlassian reseller (partner), which bills you","who":"The customer's Billing admin","method":"contact_sales","start_url":null,"steps":[{"do":"Before the current term ends, tell Atlassian you don't want to renew: through account settings, Atlassian support, or other notice to Atlassian","expect":null},{"do":"Settle any payment or refund with the reseller: you pay the reseller directly, and it passes on any refund from Atlassian","expect":null}],"confirm_by":null,"effective":"At the end of the current subscription term","notice":"Notice of non-renewal must be given before the end of the current term","refund":"Any refund from Atlassian on a reseller purchase is paid through the reseller","fees":null,"source_ids":["s20","s21","s35","s36"]}],"pay_less":[{"type":"free_plan","what":"The free plan includes 100 subscribers, 25 components, two team members, two metrics and email notifications","evidence":"documented","source_ids":["s17"]},{"type":"downgrade","what":"On a monthly plan, pick a lower-priced plan in Billing: it takes effect immediately, and the price difference becomes an account credit on upcoming bills (not a refund). Annual plans change through support","evidence":"documented","source_ids":["s14","s15","s16","s13"]}],"export":[{"data":"Your page's subscribers (email, SMS and webhook)","how":"A page admin clicks Subscribers in the left sidebar, then Export subscribers, chooses the subscriber types and format, and clicks Export subscribers; the file is emailed","format":"CSV or JSON","limits":"Slack subscribers can't be exported","source_ids":["s26","s27","s28"]}],"after_cancel":{"access_until":"The end of the billing period, or immediately if the billing page offered Click here","data_kept":"Account data stays unless you ask support to delete it permanently. Deleting a page is final 60 days after the request. After an agreement ends, Atlassian deletes customer data as its documentation describes","you_lose":["The status page, which becomes inactive (at once in the Click here flow)","Slack subscribers, which can't be exported"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Check which option the billing page shows: Cancel the subscription ends at period end, while Click here ends it immediately with no credit","Only Billing admins can cancel a page subscription; billing admin permission is granted through Atlassian's billing console","Each page is billed separately: cancel every paid page","Statuspage's billing FAQ also says to contact support to cancel, which is the way for annual plans","To delete a page, cancel its subscription first; deletion becomes final 60 days after the request, and any product admin can cancel the request until then","To delete the organization when you have only one page, contact Atlassian support"]},"sources":[{"id":"s1","url":"https://support.atlassian.com/statuspage/docs/cancel-your-subscription/","title":"Cancel your subscription","publisher":"vendor","quote":"Click your avatar in the top right of the Statuspage management interface.","supports":"where the cancel flow starts"},{"id":"s2","url":"https://support.atlassian.com/statuspage/docs/cancel-your-subscription/","title":"Cancel your subscription","publisher":"vendor","quote":"Select the page you want to cancel your subscription for.","supports":"choosing the page"},{"id":"s3","url":"https://support.atlassian.com/statuspage/docs/cancel-your-subscription/","title":"Cancel your subscription","publisher":"vendor","quote":"If you see Cancel the subscription under your billing details:","supports":"the end-of-period variant"},{"id":"s4","url":"https://support.atlassian.com/statuspage/docs/cancel-your-subscription/","title":"Cancel your subscription","publisher":"vendor","quote":"Cancellation will go into effect at the end of your current billing period. Contact support to reactivate your billing.","supports":"when the end-of-period variant takes effect"},{"id":"s5","url":"https://support.atlassian.com/statuspage/docs/cancel-your-subscription/","title":"Cancel your subscription","publisher":"vendor","quote":"If you see Click here under your billing details:","supports":"the immediate variant"},{"id":"s6","url":"https://support.atlassian.com/statuspage/docs/cancel-your-subscription/","title":"Cancel your subscription","publisher":"vendor","quote":"Cancellation will go into effect immediately. Your page will become inactive, and no credit is given for the remaining time on your subscription.","supports":"the immediate variant ends access with no credit"},{"id":"s7","url":"https://support.atlassian.com/statuspage/docs/cancel-your-subscription/","title":"Cancel your subscription","publisher":"vendor","quote":"Contact support if you want your account data permanently deleted.","supports":"data stays unless deletion is requested"},{"id":"s8","url":"https://support.atlassian.com/statuspage/docs/cancel-your-subscription/","title":"Cancel your subscription","publisher":"vendor","quote":"we are only able to offer refunds within the first paid month of service for monthly subscriptions, and within 30 days of payment for annual subscriptions.","supports":"the refund windows"},{"id":"s9","url":"https://support.atlassian.com/statuspage/docs/cancel-your-subscription/","title":"Cancel your subscription","publisher":"vendor","quote":"After these periods, we cannot offer refunds.","supports":"no refunds after the windows"},{"id":"s10","url":"https://support.atlassian.com/statuspage/docs/what-user-permissions-can-i-grant/","title":"What user permissions can I grant?","publisher":"vendor","quote":"Cancel a page subscription","supports":"the permissions table row for cancelling, ticked for Billing admin only"},{"id":"s11","url":"https://support.atlassian.com/statuspage/docs/what-user-permissions-can-i-grant/","title":"What user permissions can I grant?","publisher":"vendor","quote":"Billing permissions in Statuspage are not strictly linked to product roles, allowing any user, including Statuspage product admins, to receive billing admin permissions if granted through the billing console.","supports":"how billing admin permission is granted"},{"id":"s12","url":"https://support.atlassian.com/statuspage/docs/common-questions-about-statuspage-billing/","title":"Common questions about Statuspage billing","publisher":"vendor","quote":"Contact our support team to cancel your subscription.","supports":"cancelling through support"},{"id":"s13","url":"https://support.atlassian.com/statuspage/docs/common-questions-about-statuspage-billing/","title":"Common questions about Statuspage billing","publisher":"vendor","quote":"If you are on an annual Statuspage plan, contact us to change your plan.","supports":"annual plans change through support"},{"id":"s14","url":"https://support.atlassian.com/statuspage/docs/update-your-billing-plan/","title":"Update your billing plan","publisher":"vendor","quote":"Only customers on monthly paid plans can update their billing plan this way.","supports":"self-serve plan changes are for monthly plans"},{"id":"s15","url":"https://support.atlassian.com/statuspage/docs/update-your-billing-plan/","title":"Update your billing plan","publisher":"vendor","quote":"If you selected a lower-priced plan your plan change also happens immediately.","supports":"downgrades take effect immediately"},{"id":"s16","url":"https://support.atlassian.com/statuspage/docs/update-your-billing-plan/","title":"Update your billing plan","publisher":"vendor","quote":"It's important to note that funds are not refunded, but are applied as an account credit.","supports":"downgrades give a credit, not a refund"},{"id":"s17","url":"https://www.atlassian.com/software/statuspage/pricing","title":"Statuspage pricing","publisher":"vendor","quote":"Our free plan gives you access to 100 subscribers, 25 components, two team members, two metrics, email notifications.","supports":"the free plan limits"},{"id":"s18","url":"https://www.atlassian.com/software/statuspage/pricing","title":"Statuspage pricing","publisher":"vendor","quote":"We do, although right now the setup is manual and requires a signed order form.","supports":"annual billing needs a signed order form"},{"id":"s19","url":"https://www.atlassian.com/legal/atlassian-customer-agreement","title":"Atlassian Customer Agreement","publisher":"vendor","quote":"a Subscription Term will automatically renew at Atlassian's then current rates for","supports":"auto-renewal"},{"id":"s20","url":"https://www.atlassian.com/legal/atlassian-customer-agreement","title":"Atlassian Customer Agreement","publisher":"vendor","quote":"Either party may elect not to renew a Subscription Term by giving notice to the other party before the end of the current Subscription Term.","supports":"the non-renewal notice deadline"},{"id":"s21","url":"https://www.atlassian.com/legal/atlassian-customer-agreement","title":"Atlassian Customer Agreement","publisher":"vendor","quote":"Customer must provide any notice of non-renewal through account settings in the Products, by contacting Atlassian's support team or by otherwise providing Atlassian notice.","supports":"how notice must be given"},{"id":"s22","url":"https://www.atlassian.com/legal/atlassian-customer-agreement","title":"Atlassian Customer Agreement","publisher":"vendor","quote":"Customer may terminate this Agreement or a Subscription Term upon notice for any reason.","supports":"termination for convenience"},{"id":"s23","url":"https://www.atlassian.com/legal/atlassian-customer-agreement","title":"Atlassian Customer Agreement","publisher":"vendor","quote":"any unpaid amounts for the then-current Subscription Terms and any related service periods will become due and payable immediately upon such termination.","supports":"the rest of the term is still owed"},{"id":"s24","url":"https://www.atlassian.com/legal/atlassian-customer-agreement","title":"Atlassian Customer Agreement","publisher":"vendor","quote":"Within thirty (30) days of its initial Order for a Product, Customer may terminate the Subscription Term for that Product, for any or no reason","supports":"the 30-day return policy on a first order"},{"id":"s25","url":"https://www.atlassian.com/legal/atlassian-customer-agreement","title":"Atlassian Customer Agreement","publisher":"vendor","quote":"Following expiration or termination, unless prohibited by Law, Atlassian will delete Customer Data in accordance with the Documentation.","supports":"data deletion after the agreement ends"},{"id":"s26","url":"https://support.atlassian.com/statuspage/docs/export-subscribers/","title":"Export subscribers","publisher":"vendor","quote":"Statuspage allows page admins to export a list of all subscribers in either JSON or CSV format.","supports":"what can be exported, by whom, and the format"},{"id":"s27","url":"https://support.atlassian.com/statuspage/docs/export-subscribers/","title":"Export subscribers","publisher":"vendor","quote":"After you've selected your options, click Export subscribers and your results will be emailed to you shortly.","supports":"the export is emailed"},{"id":"s28","url":"https://support.atlassian.com/statuspage/docs/export-subscribers/","title":"Export subscribers","publisher":"vendor","quote":"Slack subscribers can't be exported.","supports":"the export limit"},{"id":"s29","url":"https://support.atlassian.com/statuspage/docs/delete-a-page-or-organization/","title":"Delete a page or organization","publisher":"vendor","quote":"To delete your page, you need to cancel your subscription on that page first, if there is one.","supports":"cancel before deleting a page"},{"id":"s30","url":"https://support.atlassian.com/statuspage/docs/delete-a-page-or-organization/","title":"Delete a page or organization","publisher":"vendor","quote":"Once the deletion request is confirmed, permanent deletion process will start after 60 days.","supports":"the 60-day deletion window"},{"id":"s31","url":"https://support.atlassian.com/statuspage/docs/delete-a-page-or-organization/","title":"Delete a page or organization","publisher":"vendor","quote":"Statuspage pages can be permanently deleted by product admins.","supports":"who can delete a page"},{"id":"s32","url":"https://support.atlassian.com/statuspage/docs/delete-a-page-or-organization/","title":"Delete a page or organization","publisher":"vendor","quote":"If you only have one page and need to delete your organization, contact Atlassian support to assist with the deletion process","supports":"deleting the organization"},{"id":"s33","url":"https://support.atlassian.com/statuspage/docs/common-questions-about-statuspage-billing/","title":"Common questions about Statuspage billing","publisher":"vendor","quote":"You're eligible for a refund if you cancel the plan within the first paid month of service for monthly subscriptions, and within 30 days of payment for annual subscriptions.","supports":"refund eligibility"},{"id":"s34","url":"https://www.atlassian.com/legal/atlassian-customer-agreement","title":"Atlassian Customer Agreement","publisher":"vendor","quote":"if Customer's prior Subscription Term was for twelve (12) months or more, twelve (12) months.","supports":"the renewal length for annual terms"},{"id":"s35","url":"https://www.atlassian.com/legal/atlassian-customer-agreement","title":"Atlassian Customer Agreement","publisher":"vendor","quote":"If Customer purchases through a Reseller, Customer must pay all applicable amounts directly to the Reseller","supports":"reseller purchases are paid to the reseller"},{"id":"s36","url":"https://www.atlassian.com/legal/atlassian-customer-agreement","title":"Atlassian Customer Agreement","publisher":"vendor","quote":"For any purchases Customer makes through a Reseller, any refunds from Atlassian payable to Customer relating to that purchase will be remitted by that Reseller","supports":"refunds on reseller purchases come through the reseller"},{"id":"s37","url":"https://www.atlassian.com/legal/atlassian-customer-agreement","title":"Atlassian Customer Agreement","publisher":"vendor","quote":"Customer will not be entitled to any refunds as a result of exercising its rights under this Section 12.2","supports":"no refund when ending a term early for convenience"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["No confirmation email or on-screen confirmation of the cancellation is documented","The billing FAQ's contact link (help.statuspage.io/help/contact-us-30) leads to a missing page, and Atlassian's contact page couldn't be read, so the exact way to reach support isn't confirmed","Whether annual billing costs less than monthly is not stated","How long data is kept after cancelling, if you don't request deletion, is not stated","Exporting incidents or components (for example through the Statuspage API) was not researched; only the subscriber export is covered","Statuspage's docs mention no app store or reseller billing; the reseller route rests on the Atlassian Customer Agreement, not a Statuspage help page"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Added a route for subscriptions bought through an Atlassian reseller: pay and get refunds through the reseller, give Atlassian non-renewal notice before the term ends (Customer Agreement)","Sales-contract fees now cite the Agreement's no-refund sentence for ending a term early (s37)","Re-read the cancel, billing FAQ, permissions, plan-change and delete-page articles and the Customer Agreement: the rest matched"]}},"delete_account":{"url":"https://id.atlassian.com/manage/close-account","difficulty":"medium","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"statuspage","name":"Statuspage","recipes":[{"id":"basic-status","title":"Independent status page and basic checks","best_year_one_net":308}]},"page":"https://stackcut.io/cancel/statuspage","json":"https://stackcut.io/exits/statuspage.json","evidence":{"packet_revision":"d8ddc05fd9e7f67a7876822bb2a77ae012b1176d4f4d27de9ea53dbdecdcc90c","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"statuspage--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"statuspage--sales-contract--r2","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"statuspage--reseller-or-partner--r3","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"storyblocks","name":"Storyblocks","category":"design_creative","website":"https://www.storyblocks.com","domains":["storyblocks.com"],"summary":"Plans renew automatically, so cancel before the next billing date. Storyblocks' help points to Support (support@storyblocks.com) for cancelling with a refund and for downgrades. You can download until the period ends, but not re-download afterwards. Licenses for projects made with past downloads stay valid unless refunded.","routes":[{"channel":"direct_web","applies_to":"Storyblocks individual subscriptions (monthly or annual) billed by Storyblocks","who":"The account holder","method":"email","start_url":null,"steps":[{"do":"Before cancelling, download any assets you still need and note your download history (User Settings, Download History tab): you can't re-download once the subscription is cancelled","expect":null},{"do":"Email Storyblocks Support at support@storyblocks.com before your next billing date and ask to cancel. If you haven't downloaded anything since your last payment, ask for a refund in the same message","expect":null}],"confirm_by":null,"effective":"You can keep downloading until the end of the subscription period you paid for; then the account is cancelled and you must resubscribe to download again","notice":"Plans renew automatically: cancel before the next billing date to avoid the next charge","refund":"Partial refunds for unused time on annual plans aren't usually offered. If no content was downloaded since the last payment, you may get a refund (3-5 business days, 6-10 internationally); rare one-time partial refunds may require confirming you'll stop using downloaded content","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9"]}],"pay_less":[{"type":"downgrade","what":"Email support@storyblocks.com to move to a lower plan; annual subscribers can also ask Support to switch to monthly billing","evidence":"documented","source_ids":["s10","s11"]},{"type":"student_or_nonprofit","what":"Storyblocks has special pricing for schools and classrooms (not for individual students) and discounts for some industries and use cases, such as nonprofits, through its sales team","evidence":"documented","source_ids":["s12","s13","s14"]}],"export":[{"data":"The stock assets (video, audio, images) you still need","how":"Download them while the plan is active. Your User Settings, Download History tab lists every past download, including files no longer in the library","format":null,"limits":"Re-downloading needs an active subscription","source_ids":["s15","s16","s17"]}],"after_cancel":{"access_until":"The end of the subscription period you paid for","data_kept":"The account stays and can be reactivated from the Account Dashboard to download again. Licensing for projects made with assets downloaded while subscribed continues after the subscription ends, as long as no refund was issued","you_lose":["Downloading new assets and the other Storyblocks tools once the period ends","Re-downloading assets you downloaded before","The license for past downloads, if you take a refund"]},"agent_notes":{"sign_in_needed":false,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancel before the next billing date: every Storyblocks plan renews automatically","Download everything you need first: assets can't be re-downloaded after cancelling","A refund is only likely if nothing was downloaded since the last payment, and a refund ends the license for downloaded content","Projects made with assets downloaded while subscribed stay licensed after cancelling, unless refunded","To pay less instead of leaving, ask Support to downgrade the plan or switch an annual plan to monthly"]},"sources":[{"id":"s1","url":"https://help.storyblocks.com/en/articles/3622184-can-i-subscribe-for-one-month-at-a-time","title":"Can I subscribe for one month at a time?","publisher":"vendor","quote":"all of our subscriptions are set to automatically renew, so to avoid future charges you will need to cancel prior to the next billing date.","supports":"plans auto-renew; cancel before the billing date"},{"id":"s2","url":"https://help.storyblocks.com/en/articles/3622216-if-i-cancel-before-my-subscription-ends-will-i-be-refunded-for-any-unused-time","title":"If I cancel before my subscription ends, will I be refunded for any unused time?","publisher":"vendor","quote":"If you want to cancel and have not downloaded any assets since your most recent subscription payment, please contact our Support team at","supports":"contacting Support to cancel (with a refund)"},{"id":"s3","url":"https://help.storyblocks.com/en/articles/3622216-if-i-cancel-before-my-subscription-ends-will-i-be-refunded-for-any-unused-time","title":"If I cancel before my subscription ends, will I be refunded for any unused time?","publisher":"vendor","quote":"Storyblocks does not typically offer partial refunds for unused subscription time on annual plans.","supports":"no partial refunds on annual plans"},{"id":"s4","url":"https://help.storyblocks.com/en/articles/3622216-if-i-cancel-before-my-subscription-ends-will-i-be-refunded-for-any-unused-time","title":"If I cancel before my subscription ends, will I be refunded for any unused time?","publisher":"vendor","quote":"If no content has been downloaded, you may be eligible for a refund, which typically takes 3-5 business days to process (6-10 business days for international customers).","supports":"the refund condition and timing"},{"id":"s5","url":"https://help.storyblocks.com/en/articles/3622216-if-i-cancel-before-my-subscription-ends-will-i-be-refunded-for-any-unused-time","title":"If I cancel before my subscription ends, will I be refunded for any unused time?","publisher":"vendor","quote":"In rare cases, partial refunds may be offered as a one-time exception, which may require confirmation that downloaded content will no longer be used.","supports":"rare partial refunds"},{"id":"s6","url":"https://help.storyblocks.com/en/articles/3622217-if-i-cancel-my-subscription-today-can-i-still-use-it-through-the-end-of-my-subscription-period","title":"If I cancel my subscription today, can I still use it through the end of my subscription period?","publisher":"vendor","quote":"Yes, if you cancel your Storyblocks subscription, you can still download assets using your account through the end of your subscription date.","supports":"when cancelling takes effect"},{"id":"s7","url":"https://help.storyblocks.com/en/articles/3622217-if-i-cancel-my-subscription-today-can-i-still-use-it-through-the-end-of-my-subscription-period","title":"If I cancel my subscription today, can I still use it through the end of my subscription period?","publisher":"vendor","quote":"your account will be cancelled and you will need to resubscribe to be able to download assets or use any of our other features/tools again.","supports":"what happens when the period ends"},{"id":"s8","url":"https://help.storyblocks.com/en/articles/4260321-can-i-re-download-content-that-i-downloaded-in-the-past-even-though-my-subscription-is-now-cancelled","title":"Can I re-download content that I downloaded in the past - even though my subscription is now cancelled?","publisher":"vendor","quote":"No, you can't re-download assets with a cancelled subscription.","supports":"no re-downloads after cancelling"},{"id":"s9","url":"https://help.storyblocks.com/en/articles/15183532-where-can-i-see-my-download-history-inside-storyblocks","title":"Where can I see my download history inside Storyblocks?","publisher":"vendor","quote":"navigate to your User Settings and select the Download History tab","supports":"where download history is"},{"id":"s10","url":"https://help.storyblocks.com/en/articles/16559268-how-can-i-upgrade-or-downgrade-my-storyblocks-plan","title":"How can I upgrade or downgrade my Storyblocks plan?","publisher":"vendor","quote":"To downgrade your Storyblocks plan, email our team at","supports":"downgrading through Support"},{"id":"s11","url":"https://help.storyblocks.com/en/articles/3622184-can-i-subscribe-for-one-month-at-a-time","title":"Can I subscribe for one month at a time?","publisher":"vendor","quote":"notify the support team that you wish to downgrade your subscription to monthly billing.","supports":"annual to monthly through Support"},{"id":"s12","url":"https://help.storyblocks.com/en/articles/16923355-does-storyblocks-offer-special-pricing-for-schools-students-or-educators","title":"Does Storyblocks offer special pricing for schools, students or educators?","publisher":"vendor","quote":"Yes, we have special pricing for schools and classrooms.","supports":"education pricing"},{"id":"s13","url":"https://help.storyblocks.com/en/articles/16923355-does-storyblocks-offer-special-pricing-for-schools-students-or-educators","title":"Does Storyblocks offer special pricing for schools, students or educators?","publisher":"vendor","quote":"we do not offer individual discounts to students directly","supports":"no individual student discount"},{"id":"s14","url":"https://help.storyblocks.com/en/articles/16923349-does-storyblocks-offer-special-pricing-for-non-profits","title":"Does Storyblocks offer special pricing for non-profits?","publisher":"vendor","quote":"Yes, we offer discounts for some industries and use cases.","supports":"nonprofit and industry discounts"},{"id":"s15","url":"https://help.storyblocks.com/en/articles/15183532-where-can-i-see-my-download-history-inside-storyblocks","title":"Where can I see my download history inside Storyblocks?","publisher":"vendor","quote":"search for all past exports, including files that are no longer available in the active Storyblocks library","supports":"what download history shows"},{"id":"s16","url":"https://help.storyblocks.com/en/articles/15183532-where-can-i-see-my-download-history-inside-storyblocks","title":"Where can I see my download history inside Storyblocks?","publisher":"vendor","quote":"You cannot re-download assets if your subscription is canceled.","supports":"download before cancelling"},{"id":"s17","url":"https://help.storyblocks.com/en/articles/4260321-can-i-re-download-content-that-i-downloaded-in-the-past-even-though-my-subscription-is-now-cancelled","title":"Can I re-download content that I downloaded in the past - even though my subscription is now cancelled?","publisher":"vendor","quote":"navigate to your Account Dashboard and reactivate your plan","supports":"reactivating to download again"},{"id":"s18","url":"https://help.storyblocks.com/en/articles/3622216-if-i-cancel-before-my-subscription-ends-will-i-be-refunded-for-any-unused-time","title":"If I cancel before my subscription ends, will I be refunded for any unused time?","publisher":"vendor","quote":"subscribers retain licensing for the projects created with the downloaded content even after the subscription ends, provided no refund is issued.","supports":"licensing after the subscription ends"},{"id":"s19","url":"https://help.storyblocks.com/en/articles/16559297-how-do-multi-user-team-accounts-and-seats-work-on-storyblocks","title":"How do multi-user team accounts and seats work on Storyblocks?","publisher":"vendor","quote":"The administrator can also deactivate or remove users using these controls.","supports":"Business admins manage users"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Storyblocks' help center doesn't describe a self-serve cancel button, and its Terms of Service don't cover cancelling, renewal or refunds; the help points to Support (support@storyblocks.com) for cancelling with a refund and for downgrades","What confirms a cancellation (an email or a status on the billing page) isn't stated","How Storyblocks for Business subscriptions (multi-seat, invoiced) are cancelled or not renewed, and whether removing users lowers the bill, isn't documented","Whether Storyblocks sells subscriptions through app stores isn't mentioned in its help"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked every route, pay_less and export fact against Storyblocks' help articles: auto-renewal, cancelling before the billing date, access to the end of the period, refund conditions, re-download limits, downgrades by email, and school and non-profit pricing through sales are confirmed","The help center's search shows no self-serve cancel article, and Storyblocks' Terms of Service don't cover cancelling, renewal or refunds: merged that into the first open note and dropped the separate note about the Terms"]}},"page":"https://stackcut.io/cancel/storyblocks","json":"https://stackcut.io/exits/storyblocks.json","evidence":{"packet_revision":"e6c8caf5f14d487d1b6baa91b24862bebbdc9ee7112200aae6c37a7ee9d4716a","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"storyblocks--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"streamyard","name":"StreamYard","category":"communication","website":"https://streamyard.com","domains":["streamyard.com"],"summary":"Cancel in My Account, Billing (or Manage Plan): click Cancel StreamYard subscription. Paid features last until the plan expires, then the account turns Free. Gotcha: recordings stop being available when the paid term ends and can't be restored, so download them first. Refunds: request within 20 days (60 for yearly).","routes":[{"channel":"direct_web","label":"Individual plans","applies_to":"Self-serve individual plans, billed weekly, monthly or yearly by StreamYard","who":"The account holder, signed in to the account that pays","method":"self_serve","start_url":"https://streamyard.com/plan/cancel","steps":[{"do":"Download any recordings you want to keep (Library, three dots next to a recording, Download)","expect":null},{"do":"Log in to your StreamYard account and go to My Account","expect":"Billing or Manage Plan"},{"do":"Select Billing or Manage Plan","expect":"Cancel StreamYard subscription"},{"do":"Click Cancel StreamYard subscription. If you can't see Billing or the button, you are probably signed in to another account: try your other email addresses","expect":null}],"confirm_by":"Until the plan expires, Account, Billing, Manage Plan, Change plan offers Reactivate subscription for your current plan","effective":"Auto-renewal stops; paid features stay until the plan expires, then the account switches to the Free plan with no further charges","notice":"Plans renew automatically for the same period: cancel before the end of the current period","refund":"Not automatic. Request one on the Self-service Refund Page within 20 days of the charge (weekly and monthly plans) or 60 days (yearly); only the most recent charge is eligible, refunds go to the original payment method, and the account drops to Free immediately. EU residents can withdraw within 14 days with Withdraw from contract","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s14","s15","s34","s35"]},{"channel":"direct_web","label":"Business plan","applies_to":"Self-serve StreamYard Business plans (multi-seat)","who":"The Business plan Owner (the role with Manage billing)","method":"self_serve","start_url":"https://streamyard.com/billing","steps":[{"do":"Log in to your StreamYard account, go to My Account and select Billing","expect":"Cancel StreamYard subscription"},{"do":"At the bottom of the page, click Cancel StreamYard subscription","expect":null}],"confirm_by":null,"effective":"Paid features stay until the plan expires; the account then switches to the Free plan","notice":"Plans renew automatically for the same period: cancel before the end of the current period","refund":"Same refund policy as other self-serve plans: request within 20 days of a monthly charge or 60 days of a yearly one","fees":null,"source_ids":["s16","s17","s18","s7","s8","s9","s10"]},{"channel":"apple_app_store","applies_to":"StreamYard subscriptions bought through the Apple App Store","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then StreamYard, then Cancel Subscription","expect":null}],"confirm_by":"No Cancel button, or an expiration message in red text, in Subscriptions","effective":null,"notice":null,"refund":"Apple processes refunds for App Store purchases: StreamYard does not refund them, so ask Apple","fees":null,"source_ids":["s19","s20","s21"]}],"pay_less":[{"type":"free_plan","what":"Cancelling moves the account to the Free plan when the paid term ends","evidence":"documented","source_ids":["s4"]},{"type":"downgrade","what":"Switch to a cheaper plan on the Plans page (Choose under the plan). The change is immediate, the renewal date stays the same, and any overpayment becomes in-house credit for future invoices","evidence":"documented","source_ids":["s22","s23"]},{"type":"downgrade","what":"Drop the storage add-on: in Billing, click Manage in the Storage section, select 50 hours - free, then Downgrade hours; billing for it stops at the next renewal","evidence":"documented","source_ids":["s24"]},{"type":"seat_reduction","what":"Business plan: in Billing, select Manage seats and use the minus icon to remove seats (not below the 2 seats included)","evidence":"documented","source_ids":["s25","s26"]},{"type":"student_or_nonprofit","what":"Non-profit organizations and educational institutions get 10% off monthly and annual plans: contact Support, choose Billing, Payments & Plans, then Discounts for Non-profit organizations, with recent tax-exempt documentation and an account email on the organization's domain","evidence":"documented","source_ids":["s27","s37"]}],"export":[{"data":"Recordings in your Library","how":"Log in, click Library in the left menu, click the three dots next to a recording, select Download and follow the flow","format":null,"limits":"Download before the paid term ends: recordings stop being available after it and can't be restored","source_ids":["s28","s29","s6"]}],"after_cancel":{"access_until":"The end of the paid term; the account then switches to the Free plan","data_kept":"Recordings are no longer available once the paid term expires, and StreamYard says it can't restore them if you reactivate. The Terms say content is retained for 6 months from your last payment after a downgrade to free, after which content more than 12 months old may be deleted","you_lose":["Access to your recordings once the paid term expires","Paid features (the Free plan's limits apply)","Unused add-ons and allowances, which are not reimbursed"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Download recordings before the paid term ends: they can't be restored later","If the cancel link shows 'page not found', there is no active subscription on that account: check other email addresses","Pausing a subscription is no longer available","Cancel the paid plan before deleting the account; deletion is permanent","A refund ends paid access immediately (the account drops to Free)","App Store subscribers cancel and request refunds through Apple"]},"sources":[{"id":"s1","url":"https://support.streamyard.com/hc/en-us/articles/26832002144916-How-do-I-cancel-my-plan","title":"How do I cancel my plan?","publisher":"vendor","quote":"Select Billing or Manage Plan","supports":"where the cancel option is"},{"id":"s2","url":"https://support.streamyard.com/hc/en-us/articles/26832002144916-How-do-I-cancel-my-plan","title":"How do I cancel my plan?","publisher":"vendor","quote":"Click on Cancel StreamYard subscription.","supports":"the cancel button"},{"id":"s3","url":"https://support.streamyard.com/hc/en-us/articles/26832002144916-How-do-I-cancel-my-plan","title":"How do I cancel my plan?","publisher":"vendor","quote":"If you can't see Billing or the Cancellation button, you're probably logged into another account.","supports":"the wrong-account gotcha"},{"id":"s4","url":"https://support.streamyard.com/hc/en-us/articles/26832002144916-How-do-I-cancel-my-plan","title":"How do I cancel my plan?","publisher":"vendor","quote":"After canceling, you can still use your paid features until your plan expires. After that, your account will switch to the Free plan.","supports":"when cancellation takes effect, and the move to Free"},{"id":"s5","url":"https://support.streamyard.com/hc/en-us/articles/26832002144916-How-do-I-cancel-my-plan","title":"How do I cancel my plan?","publisher":"vendor","quote":"Click Reactivate subscription","supports":"undoing a cancellation before the plan expires"},{"id":"s6","url":"https://support.streamyard.com/hc/en-us/articles/26832002144916-How-do-I-cancel-my-plan","title":"How do I cancel my plan?","publisher":"vendor","quote":"your recordings will no longer be available once the paid term expires. We won't be able to restore them later if you choose to reactivate your subscription.","supports":"recordings are lost when the paid term ends"},{"id":"s7","url":"https://support.streamyard.com/hc/en-us/articles/26263345113620-Refund-Policy","title":"Refund Policy","publisher":"vendor","quote":"Monthly plans: Requests must be received within 20 days of the date on which the contested charge occurred.","supports":"the refund window for monthly (and weekly) plans"},{"id":"s8","url":"https://support.streamyard.com/hc/en-us/articles/26263345113620-Refund-Policy","title":"Refund Policy","publisher":"vendor","quote":"Yearly plans: Requests must be received within 60 days of the date on which the contested charge occurred.","supports":"the refund window for yearly plans"},{"id":"s9","url":"https://support.streamyard.com/hc/en-us/articles/26263345113620-Refund-Policy","title":"Refund Policy","publisher":"vendor","quote":"All plan users are eligible for a refund, with the exception of Enterprise customers who purchased their subscription through an Order Form.","supports":"who can get a refund"},{"id":"s10","url":"https://support.streamyard.com/hc/en-us/articles/26263345113620-Refund-Policy","title":"Refund Policy","publisher":"vendor","quote":"Once a refund is processed, your subscription is downgraded to the Free Plan immediately.","supports":"a refund ends paid access"},{"id":"s11","url":"https://support.streamyard.com/hc/en-us/articles/26263345113620-Refund-Policy","title":"Refund Policy","publisher":"vendor","quote":"Only the most recent charge is eligible for a refund, unless additional charges occur during the refund window.","supports":"which charges can be refunded"},{"id":"s12","url":"https://support.streamyard.com/hc/en-us/articles/26263345113620-Refund-Policy","title":"Refund Policy","publisher":"vendor","quote":"Follow the instructions and submit your refund request","supports":"the self-service refund request"},{"id":"s13","url":"https://support.streamyard.com/hc/en-us/articles/26263345113620-Refund-Policy","title":"Refund Policy","publisher":"vendor","quote":"Refunds will be credited exclusively to the original payment method used at the time of purchase.","supports":"where refunds go"},{"id":"s14","url":"https://support.streamyard.com/hc/en-us/articles/26263345113620-Refund-Policy","title":"Refund Policy","publisher":"vendor","quote":"If you're a user residing in the European Union, you have the right to withdraw from a purchase within 14 days of the transaction.","supports":"the EU withdrawal right"},{"id":"s15","url":"https://support.streamyard.com/hc/en-us/articles/18796940591508-Terms-of-Service","title":"Terms of Service","publisher":"vendor","quote":"You may elect to not renew a Subscription Plan by logging into your account and canceling your Subscription Plan before the end of the then-current Subscription Period.","supports":"auto-renewal and when to cancel"},{"id":"s16","url":"https://support.streamyard.com/hc/en-us/articles/30017867698196-How-do-I-cancel-my-StreamYard-Business-plan","title":"How do I cancel my StreamYard Business plan?","publisher":"vendor","quote":"At the bottom of the page, click on Cancel StreamYard subscription","supports":"the Business plan cancel step"},{"id":"s17","url":"https://support.streamyard.com/hc/en-us/articles/30017867698196-How-do-I-cancel-my-StreamYard-Business-plan","title":"How do I cancel my StreamYard Business plan?","publisher":"vendor","quote":"You'll still be able to use your paid features until your plan expires. Following that, your account will switch to the Free plan.","supports":"when a Business cancellation takes effect"},{"id":"s18","url":"https://support.streamyard.com/hc/en-us/articles/4406259283476-StreamYard-Business-Plan-Roles-and-Permissions","title":"StreamYard Business Plan Roles and Permissions","publisher":"vendor","quote":"Manage billing","supports":"the permissions table: only the Owner role has Manage billing"},{"id":"s19","url":"https://support.streamyard.com/hc/en-us/articles/26263345113620-Refund-Policy","title":"Refund Policy","publisher":"vendor","quote":"You have purchased your subscription from the Apple App Store. In such cases, Apple is responsible for processing any refund requests, and you must direct such request to Apple.","supports":"subscriptions can be bought through the App Store; Apple handles their refunds"},{"id":"s20","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"cancelling through Apple"},{"id":"s21","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm an Apple cancellation"},{"id":"s22","url":"https://support.streamyard.com/hc/en-us/articles/26832142124180-How-do-I-downgrade-upgrade-my-plan","title":"How do I downgrade / upgrade my plan?","publisher":"vendor","quote":"Plan changes take effect immediately, and your billing cycle (renewal date) stays the same.","supports":"when a downgrade takes effect"},{"id":"s23","url":"https://support.streamyard.com/hc/en-us/articles/26832142124180-How-do-I-downgrade-upgrade-my-plan","title":"How do I downgrade / upgrade my plan?","publisher":"vendor","quote":"If the amount you originally paid is greater than the new plan's cost, the difference will be applied as in-house credit, which can be used on future invoices.","supports":"downgrade credit"},{"id":"s24","url":"https://support.streamyard.com/hc/en-us/articles/27202718735764-How-do-I-remove-the-storage-add-on-from-my-plan","title":"How do I remove the storage add-on from my plan?","publisher":"vendor","quote":"You will no longer be billed for the additional storage on your next subscription renewal.","supports":"removing the storage add-on"},{"id":"s25","url":"https://support.streamyard.com/hc/en-us/articles/30018181012372-How-do-I-add-or-remove-seats-on-the-Business-plan","title":"How do I add or remove seats on the Business plan?","publisher":"vendor","quote":"Click the minus icon to decrease seats to the desired amount","supports":"removing Business seats"},{"id":"s26","url":"https://support.streamyard.com/hc/en-us/articles/30018181012372-How-do-I-add-or-remove-seats-on-the-Business-plan","title":"How do I add or remove seats on the Business plan?","publisher":"vendor","quote":"It is not possible to reduce your seats below the 2 seats included in the Business plan.","supports":"the seat minimum"},{"id":"s27","url":"https://support.streamyard.com/hc/en-us/articles/30654878464916-Sponsorships-Price-Match-and-Discounts","title":"Sponsorships, Price Match and Discounts","publisher":"vendor","quote":"we are pleased to offer a 10% discount on our annual and monthly plans for non-profit organizations and educational institutions","supports":"the nonprofit and education discount"},{"id":"s28","url":"https://support.streamyard.com/hc/en-us/articles/30245749956884-If-I-downgrade-to-Free-will-my-recordings-still-be-available","title":"If I downgrade to Free, will my recordings still be available?","publisher":"vendor","quote":"Click on three dots next to a recording","supports":"how to download recordings"},{"id":"s29","url":"https://support.streamyard.com/hc/en-us/articles/30245749956884-If-I-downgrade-to-Free-will-my-recordings-still-be-available","title":"If I downgrade to Free, will my recordings still be available?","publisher":"vendor","quote":"Select Download and follow the flow","supports":"the download step"},{"id":"s30","url":"https://support.streamyard.com/hc/en-us/articles/18796940591508-Terms-of-Service","title":"Terms of Service","publisher":"vendor","quote":"we will retain your Content for a period of 6 (six) months starting from your last payment of a Subscription Fee","supports":"content retention after a downgrade to free"},{"id":"s31","url":"https://support.streamyard.com/hc/en-us/articles/18796940591508-Terms-of-Service","title":"Terms of Service","publisher":"vendor","quote":"Unused add-ons, features, allowances or any other items of your Subscription Plan will not be reimbursed","supports":"unused add-ons aren't refunded"},{"id":"s32","url":"https://support.streamyard.com/hc/en-us/articles/12978117469460-My-subscription-is-paused","title":"My subscription is paused","publisher":"vendor","quote":"Pausing a subscription is no longer available.","supports":"no pause option"},{"id":"s33","url":"https://support.streamyard.com/hc/en-us/articles/26323950784660-How-do-I-delete-my-account","title":"How do I delete my account?","publisher":"vendor","quote":"If you have an active paid subscription, you must cancel your plan first if you wish to delete your account.","supports":"cancel before deleting"},{"id":"s34","url":"https://support.streamyard.com/hc/en-us/articles/26263345113620-Refund-Policy","title":"Refund Policy","publisher":"vendor","quote":"Scroll to the section below Cancel subscription and click Withdraw from contract","supports":"where the EU withdrawal button is"},{"id":"s35","url":"https://support.streamyard.com/hc/en-us/articles/26832002144916-How-do-I-cancel-my-plan","title":"How do I cancel my plan?","publisher":"vendor","quote":"Canceling your subscription will stop the auto-renewal of your plan.","supports":"cancelling stops auto-renewal"},{"id":"s36","url":"https://support.streamyard.com/hc/en-us/articles/18796940591508-Terms-of-Service","title":"Terms of Service","publisher":"vendor","quote":"we may delete from your StreamYard library, your Content that is more than 12 (twelve) months old","supports":"older content may be deleted after the retention period"},{"id":"s37","url":"https://support.streamyard.com/hc/en-us/articles/30654878464916-Sponsorships-Price-Match-and-Discounts","title":"Sponsorships, Price Match and Discounts","publisher":"vendor","quote":"Discounts for Non-profit organizations","supports":"where to apply for the discount"},{"id":"s38","url":"https://support.streamyard.com/hc/en-us/articles/26323950784660-How-do-I-delete-my-account","title":"How do I delete my account?","publisher":"vendor","quote":"Performing the steps below will permanently delete your StreamYard account together with all your account data.","supports":"account deletion is permanent"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Enterprise subscriptions bought through an Order Form follow their contract; StreamYard's help doesn't publish how to cancel them or the notice needed","When access ends after cancelling through Apple isn't stated by StreamYard","Whether the cancel flow asks for a reason or shows an offer isn't documented"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked the individual, Business and App Store routes against StreamYard's cancel, Business cancel, roles, refund, plan change, storage, seats, discount, recordings, pause and deletion articles and its Terms; steps, start pages, refund windows and retention terms confirmed","Individual route: dropped plan names that no quoted source gives","Non-profit discount: added how to apply and what to send (s37)","Added a source for the tip that account deletion is permanent (s38)"]}},"delete_account":{"url":"https://streamyard.com/account/settings","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/streamyard","json":"https://stackcut.io/exits/streamyard.json","evidence":{"packet_revision":"13e53c2e2dab0cba6950e8edd60792681eb72766b834ab00914ae8bb8f2b1214","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"streamyard--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"streamyard--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"streamyard--apple-app-store--r3","channel":"apple_app_store","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"stripe","name":"Stripe","category":"business_finance","website":"https://stripe.com","domains":["stripe.com"],"summary":"The owner closes a Stripe account under Settings > Business > Account details > Close account; pay out the balance first, since a closed account can't be reopened. Paid Subscription Plans are cancelled separately by an admin under Your plans and run to the term's end, with no prorated refund.","routes":[{"channel":"direct_web","label":"Close the Stripe account","applies_to":"The Stripe account itself, including standard pay-as-you-go payments. Each Stripe account is closed separately","who":"The account owner, in the Stripe Dashboard (a platform can let its Express connected accounts close their own accounts)","method":"self_serve","start_url":"https://dashboard.stripe.com/account","steps":[{"do":"Before closing, pay out any existing balance, export the account's data to CSV, and settle any refunds or disputes you may still need to handle","expect":null},{"do":"Sign in to the Stripe Dashboard as the owner and check, in the business-name menu at the top right, that you're in the account you want to close","expect":null},{"do":"Go to Settings > Business > Account details, scroll to the bottom and click Close account","expect":"Close account"}],"confirm_by":null,"effective":"When you close it: after that you can no longer process refunds, issue payments or respond to customer disputes, and the account can't be reopened","notice":null,"refund":null,"fees":"No closure fee, but closing doesn't release you from amounts payable to Stripe or liability for the account balance (negative balances, disputes); an account with a negative balance can't be closed","source_ids":["s1","s2","s3","s15","s16","s17","s18","s19","s20","s25","s26","s27","s28"]},{"channel":"direct_web","label":"Stripe Subscription Plans","applies_to":"Paid Stripe Subscription Plans for bundled and individual products, such as Billing, Tax, Radar, Sigma, Data Pipeline and Revenue Recognition (some are 1-year contracts paid monthly)","who":"An account admin","method":"self_serve","start_url":null,"steps":[{"do":"Sign in to the Stripe Dashboard as an account admin","expect":null},{"do":"Open the Dashboard settings and choose Your plans","expect":"Your plans"},{"do":"Schedule a cancellation for the plan before its renewal date","expect":null}],"confirm_by":null,"effective":"At the end of the current plan term; the account then moves to pay-as-you-go pricing. A free trial cancelled before it ends isn't charged","notice":"Schedule the cancellation before the renewal date: plans renew automatically for one-month or one-year terms","refund":"Fees are non-refundable, and there are no prorated refunds if you cancel before the end of the term","fees":"You owe the Subscription Service Fees and any additional Fees for the full term, even after scheduling a cancellation","source_ids":["s4","s5","s6","s7","s8","s9","s10","s11","s21","s22","s23"]}],"pay_less":[{"type":"downgrade","what":"Cancel a paid Subscription Plan and keep using Stripe on pay-as-you-go pricing once the term ends","evidence":"documented","source_ids":["s21"]},{"type":"free_plan","what":"Standard payments have no setup or monthly fee; you pay only per successful transaction","evidence":"documented","source_ids":["s3"]}],"export":[{"data":"Account data and financial reports (balance and reconciliation, summary or itemized)","how":"Stripe recommends exporting the account's data before closing; in the Dashboard's financial reports, use the Download button at the top of each report panel","format":"CSV","limits":"Reconciliation data is for accounts on automatic payouts; report data isn't available for standard connected accounts on a Connect platform","source_ids":["s18","s24"]}],"after_cancel":{"access_until":"Closing the account: right away, and it can't be reopened. A Subscription Plan: the end of the current term, then pay-as-you-go pricing","data_kept":"Stripe may keep personal data after the account is closed for legal, fraud-prevention, tax and accounting reasons, within the retention periods the law sets; no fixed period is given, and Stripe isn't obliged to keep your data for you after the agreement ends","you_lose":["Refunds, payments and responses to customer disputes through the closed account","Unused entitlements that came only with a cancelled Subscription Plan","Services that have no pay-as-you-go pricing, when their Subscription Plan ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Closing the account and cancelling a Subscription Plan are separate: plans are cancelled under Your plans and still run to the end of the term","Pay out the balance and resolve refunds and disputes first: a closed account can't refund, pay out or answer disputes, and can't be reopened","Each Stripe account must be closed on its own; closing one doesn't close the others","Deleting an account with a third-party app built on Stripe doesn't close the Stripe account, and closing the Stripe account doesn't close the third-party account"]},"sources":[{"id":"s1","url":"https://stripe.com/legal/ssa","title":"Stripe Services Agreement","publisher":"vendor","quote":"User may terminate this Agreement at any time by closing its Stripe Account via the Stripe Dashboard.","supports":"closing the account in the Dashboard ends the agreement, at any time"},{"id":"s2","url":"https://stripe.com/legal/ssa","title":"Stripe Services Agreement","publisher":"vendor","quote":"In no event will termination relieve User of its obligation to pay any amounts payable to Stripe","supports":"amounts already payable are still owed after closing"},{"id":"s3","url":"https://stripe.com/pricing","title":"Stripe pricing","publisher":"vendor","quote":"Stripe does not charge setup fees, monthly fees, or any other hidden fees like closure fees.","supports":"no closure fee and no monthly fee on standard payments"},{"id":"s4","url":"https://stripe.com/pricing","title":"Stripe pricing","publisher":"vendor","quote":"Starting at $620.00","supports":"the Billing Pay monthly plan's starting price, a 1-year contract"},{"id":"s5","url":"https://stripe.com/pricing","title":"Stripe pricing","publisher":"vendor","quote":"Annual subscription. Paid monthly.","supports":"the Pay monthly Billing plan is an annual subscription paid monthly"},{"id":"s6","url":"https://stripe.com/legal/subscription-policy","title":"Subscription Pricing and Cancellation Policy","publisher":"vendor","quote":"You can schedule a cancellation from the Dashboard settings under Your plans.","supports":"where to schedule the cancellation"},{"id":"s7","url":"https://stripe.com/legal/subscription-policy","title":"Subscription Pricing and Cancellation Policy","publisher":"vendor","quote":"You must be an account admin to cancel a Subscription Plan.","supports":"who can cancel a Subscription Plan"},{"id":"s8","url":"https://stripe.com/legal/subscription-policy","title":"Subscription Pricing and Cancellation Policy","publisher":"vendor","quote":"Any cancellation will take effect at the end of your then-current Subscription Plan term.","supports":"when a cancellation takes effect"},{"id":"s9","url":"https://stripe.com/legal/subscription-policy","title":"Subscription Pricing and Cancellation Policy","publisher":"vendor","quote":"Subscription Plans automatically renew for one-month or one-year (as applicable) terms.","supports":"automatic renewal"},{"id":"s10","url":"https://stripe.com/legal/subscription-policy","title":"Subscription Pricing and Cancellation Policy","publisher":"vendor","quote":"Fees are non-refundable, and we do not offer prorated refunds if you cancel before the end of your Subscription Plan term.","supports":"no refund for unused time or for fees"},{"id":"s11","url":"https://stripe.com/legal/subscription-policy","title":"Subscription Pricing and Cancellation Policy","publisher":"vendor","quote":"you are responsible for Subscription Service Fees and any additional Fees incurred for the full term.","supports":"fees still owed for the full term"},{"id":"s12","url":"https://stripe.com/privacy","title":"Stripe Privacy Policy","publisher":"vendor","quote":"even after you close your Stripe account or complete a transaction with a Business User, we may continue to retain your Personal Data","supports":"data may be kept after the account is closed"},{"id":"s13","url":"https://stripe.com/privacy","title":"Stripe Privacy Policy","publisher":"vendor","quote":"We retain your Personal Data for as long as we continue to provide the Services to you or our Business Users","supports":"retention while services are provided"},{"id":"s14","url":"https://stripe.com/privacy","title":"Stripe Privacy Policy","publisher":"vendor","quote":"Comply with our tax, accounting, and financial reporting obligations","supports":"reasons records are kept"},{"id":"s15","url":"https://support.stripe.com/questions/close-a-stripe-account","title":"Close a Stripe account (Stripe Support)","publisher":"vendor","quote":"The owner of a Stripe account can close the account by navigating to Settings > Business > Account details in the Dashboard.","supports":"who can close it and where"},{"id":"s16","url":"https://support.stripe.com/questions/close-a-stripe-account","title":"Close a Stripe account (Stripe Support)","publisher":"vendor","quote":"ensure they're logged into the correct account, and click Close account.","supports":"the final step"},{"id":"s17","url":"https://support.stripe.com/questions/close-a-stripe-account","title":"Close a Stripe account (Stripe Support)","publisher":"vendor","quote":"Check that you've paid out any existing balances before closing your Stripe account.","supports":"pay out the balance first"},{"id":"s18","url":"https://support.stripe.com/questions/close-a-stripe-account","title":"Close a Stripe account (Stripe Support)","publisher":"vendor","quote":"We recommend exporting the data in the account to a CSV file before closing it.","supports":"export before closing"},{"id":"s19","url":"https://support.stripe.com/questions/close-a-stripe-account","title":"Close a Stripe account (Stripe Support)","publisher":"vendor","quote":"you'll no longer be able to process any refunds, issue any payments, or respond to any customer disputes","supports":"what stops after closing"},{"id":"s20","url":"https://support.stripe.com/questions/close-a-stripe-account","title":"Close a Stripe account (Stripe Support)","publisher":"vendor","quote":"For this reason, we're unable to close accounts with a negative balance.","supports":"a negative balance blocks closing"},{"id":"s21","url":"https://stripe.com/legal/subscription-policy","title":"Subscription Pricing and Cancellation Policy","publisher":"vendor","quote":"Once your current Subscription Plan ends, your account will automatically transition to pay-as-you-go pricing","supports":"after the plan ends, pay-as-you-go pricing"},{"id":"s22","url":"https://stripe.com/legal/subscription-policy","title":"Subscription Pricing and Cancellation Policy","publisher":"vendor","quote":"You may cancel your Subscription Plan anytime prior to the end of your free trial to avoid being charged.","supports":"cancelling a free trial"},{"id":"s23","url":"https://stripe.com/legal/subscription-policy","title":"Subscription Pricing and Cancellation Policy","publisher":"vendor","quote":"Stripe offers subscription-based pricing plans for bundled products and certain individual products.","supports":"what Subscription Plans cover"},{"id":"s24","url":"https://stripe.com/docs/reports/financial-reports","title":"Financial reports (Stripe Docs)","publisher":"vendor","quote":"In each of the data panels, you can download multiple types of reports as CSV files for further processing.","supports":"report export as CSV"},{"id":"s25","url":"https://support.stripe.com/questions/close-a-stripe-account","title":"Close a Stripe account (Stripe Support)","publisher":"vendor","quote":"Once a Stripe account is closed, it can't be reopened.","supports":"no reopening"},{"id":"s26","url":"https://support.stripe.com/questions/close-a-stripe-account","title":"Close a Stripe account (Stripe Support)","publisher":"vendor","quote":"Closing one Stripe account will not automatically close any other Stripe accounts you own.","supports":"each account closed separately"},{"id":"s27","url":"https://support.stripe.com/questions/close-a-stripe-account","title":"Close a Stripe account (Stripe Support)","publisher":"vendor","quote":"closing it via your Stripe Dashboard won't close your account with the third party.","supports":"third-party accounts are separate"},{"id":"s28","url":"https://support.stripe.com/questions/close-a-stripe-account","title":"Close a Stripe account (Stripe Support)","publisher":"vendor","quote":"Closing your Stripe account doesn't release you from any liability related to your account balance","supports":"liability for the balance after closing"},{"id":"s29","url":"https://stripe.com/legal/ssa","title":"Stripe Services Agreement","publisher":"vendor","quote":"Stripe is not obligated to retain data that it receives from or through User after the Term","supports":"no duty to keep data after the agreement ends"}],"verification":{"level":"docs","checked_on":"2026-10-08","by":"stackcut-research","unverified":["The confirmation screen or email after closing an account or scheduling a plan cancellation isn't described in Stripe's public help or terms","What happens to payouts still in transit when an account is closed isn't covered in Stripe's public help, beyond paying out the balance first"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Account closure: added Stripe's documented steps (Settings > Business > Account details > Close account), owner-only, and the start page","Added that the balance must be paid out first, a negative balance blocks closing, refunds/payouts/disputes stop after closing and a closed account can't be reopened","Subscription Plans: listed the covered products, the move to pay-as-you-go after the term, and free-trial cancellation; changed the channel to self-serve web since it's done in the Dashboard","Added the CSV export Stripe recommends before closing (the financial reports page was read directly; it isn't machine-checkable from here)","Privacy retention quote re-copied in full; category changed to business finance"]}},"delete_account":{"url":"https://dashboard.stripe.com/settings/account","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/stripe","json":"https://stackcut.io/exits/stripe.json","evidence":{"packet_revision":"c342e01fc0aaaf202d6b4930ca6c5d9b99a5a4cbc36e5a243f986b82f92c3980","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"stripe--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"stripe--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"stytch","name":"Stytch","category":"developer_tools","website":"https://stytch.com","domains":["stytch.com"],"summary":"Stytch's terms are now Twilio's: either side can end the agreement with at least 30 days' written notice, emailed to legalnotices@twilio.com. Order Form contracts run until the Order Form expires and fees stay owed. No dashboard cancel steps are documented; usage above the free tier keeps billing.","routes":[{"channel":"direct_web","label":"Pay as you go: written notice","applies_to":"Pay as you go accounts. Stytch's Terms of Service link now goes to Twilio's Terms, which cover ending the agreement","who":"The customer. In the Dashboard only Admins can manage workspace billing","method":"email","start_url":null,"steps":[{"do":"Email written notice of termination for convenience to legalnotices@twilio.com at least 30 days before you want the agreement to end","expect":null},{"do":"Settle any usage above the free tier: payment obligations survive the end of the agreement","expect":null}],"confirm_by":null,"effective":"At least 30 days after your written notice. Ending the terms closes all of your accounts","notice":"At least thirty (30) days' prior written notice","refund":"Fees, once paid, are non-refundable","fees":"Usage above the free tier is billed at the listed rates, with no hard caps","source_ids":["s_tw_conv","s_tw_30","s_tw_notice","s_tw_closure","s_tw_refund","s_tw_noncancel","s_tw_survive","s_redirect","s_pr_rates","s_pr_caps","s_roles"]},{"channel":"sales_contract","label":"Order Form (Enterprise)","applies_to":"Customers on an Order Form, such as Enterprise plans with custom pricing","who":"The customer party to the Order Form and agreement","method":"contact_sales","start_url":null,"steps":[{"do":"Check your Order Form for its term end date: the agreement doesn't end until every Order Form has expired","expect":null},{"do":"Email written notice of termination for convenience to legalnotices@twilio.com at least 30 days before you want the agreement to end","expect":null}],"confirm_by":null,"effective":"The agreement doesn't terminate until all Order Forms have expired","notice":"At least thirty (30) days' prior written notice to terminate for convenience","refund":"Fees, once paid, are non-refundable","fees":"Payment obligations are non-cancelable, so fees under the Order Form are still owed for its term","source_ids":["s_tw_fees","s_tw_conv","s_tw_30","s_tw_orderform","s_tw_noncancel","s_tw_refund","s_tw_notice","s_redirect"]}],"pay_less":[{"type":"free_plan","what":"Pay as you go includes a free tier of 10,000 monthly active users and AI agents, plus 1,000 M2M tokens","evidence":"documented","source_ids":["s_pr_free","s_pr_caps","s_pr_m2m"]}],"export":[{"data":"Consumer users, and B2B organizations and members (without password hashes)","how":"Use the Search users endpoint, or Search Organizations and Search Members for B2B. Stytch's export utility writes user data to a file","format":"CSV or JSON (export utility)","limits":null,"source_ids":["s_exp_search","s_exp_util"]},{"data":"Users with passwords (hashed password data)","how":"Email support@stytch.com to arrange the export","format":null,"limits":null,"source_ids":["s_exp_pw"]}],"after_cancel":{"access_until":"The end of the agreement: at least 30 days after notice, and not before your Order Forms expire","data_kept":null,"you_lose":["All of your Stytch accounts: ending the terms closes them"]},"agent_notes":{"sign_in_needed":null,"phone_or_chat_only":false,"retention_step":null,"tips":["Usage above the free tier is billed at the listed rates, with no hard caps, so check usage before you stop","Export users before the agreement ends: password hashes need a request to support@stytch.com","Only Dashboard Admins can manage workspace billing or delete projects","Twilio's terms page links the prior Stytch Terms of Service for Stytch customers on that version"]},"sources":[{"id":"s_pr_free","url":"https://stytch.com/pricing","title":"Stytch pricing","publisher":"vendor","quote":"10,000 monthly active users and AI agents","supports":"the free tier limit on Pay as you go"},{"id":"s_pr_m2m","url":"https://stytch.com/pricing","title":"Stytch pricing","publisher":"vendor","quote":"1,000 M2M Tokens","supports":"the free M2M token allowance"},{"id":"s_pr_caps","url":"https://stytch.com/pricing","title":"Stytch pricing","publisher":"vendor","quote":"Our pricing does not include any hard caps or pricing cliffs.","supports":"no hard caps on usage"},{"id":"s_pr_rates","url":"https://stytch.com/pricing","title":"Stytch pricing","publisher":"vendor","quote":"you'll pay for only what you use at the rates outlined above.","supports":"usage is billed at the listed rates"},{"id":"s_tw_fees","url":"https://www.twilio.com/en-us/legal/tos","title":"Twilio Terms of Service","publisher":"vendor","quote":"You agree to pay the fees set forth in the applicable Order Form(s).","supports":"fees are set by the Order Form"},{"id":"s_tw_conv","url":"https://www.twilio.com/en-us/legal/tos","title":"Twilio Terms of Service","publisher":"vendor","quote":"Either party may terminate this Agreement for convenience","supports":"either party can end the agreement for convenience"},{"id":"s_tw_30","url":"https://www.twilio.com/en-us/legal/tos","title":"Twilio Terms of Service","publisher":"vendor","quote":"at least thirty (30) days","supports":"the 30-day notice period"},{"id":"s_tw_orderform","url":"https://www.twilio.com/en-us/legal/tos","title":"Twilio Terms of Service","publisher":"vendor","quote":"this Agreement will not terminate until all such Order Form(s) have expired","supports":"the agreement stays until Order Forms expire"},{"id":"s_tw_noncancel","url":"https://www.twilio.com/en-us/legal/tos","title":"Twilio Terms of Service","publisher":"vendor","quote":"payment obligations are non-cancelable","supports":"payment obligations continue"},{"id":"s_tw_refund","url":"https://www.twilio.com/en-us/legal/tos","title":"Twilio Terms of Service","publisher":"vendor","quote":"once paid, are non-refundable","supports":"paid fees are not refunded"},{"id":"s_tw_closure","url":"https://www.twilio.com/en-us/legal/tos","title":"Twilio Terms of Service","publisher":"vendor","quote":"Ending these terms will result in the closure of all of your accounts.","supports":"accounts close when the terms end"},{"id":"s_redirect","url":"https://www.twilio.com/en-us/legal/tos","title":"Twilio Terms of Service","publisher":"vendor","quote":"If you are a Stytch customer, the most recent prior version of the Stytch Terms of Service is available","supports":"Stytch customers are covered by Twilio's terms page (stytch.com/legal/terms-of-service redirects here)"},{"id":"s_tw_notice","url":"https://www.twilio.com/en-us/legal/tos","title":"Twilio Terms of Service","publisher":"vendor","quote":"Notices to Twilio will be provided via email to legalnotices@twilio.com.","supports":"where written notice goes"},{"id":"s_tw_survive","url":"https://www.twilio.com/en-us/legal/tos","title":"Twilio Terms of Service","publisher":"vendor","quote":"That includes your payment obligations to us.","supports":"payment obligations survive termination"},{"id":"s_roles","url":"https://stytch.com/docs/resources/workspace-management/dashboard-roles-and-permissions","title":"Dashboard Roles and Permissions","publisher":"vendor","quote":"Manage Workspace Billing","supports":"only Admins can manage workspace billing"},{"id":"s_exp_search","url":"https://stytch.com/docs/resources/migrations/exporting-from-stytch","title":"Exporting from Stytch","publisher":"vendor","quote":"use our Search users endpoint to export what you need","supports":"exporting users through the API"},{"id":"s_exp_util","url":"https://stytch.com/docs/resources/migrations/exporting-from-stytch","title":"Exporting from Stytch","publisher":"vendor","quote":"exports all of your User data to a CSV or JSON file","supports":"the export utility's formats"},{"id":"s_exp_pw","url":"https://stytch.com/docs/resources/migrations/exporting-from-stytch","title":"Exporting from Stytch","publisher":"vendor","quote":"If you're looking to export Stytch Users that contain a password, contact us at support@stytch.com","supports":"password-hash exports go through support"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Stytch's docs don't describe closing a Pay as you go account in the Dashboard, or what confirms it","What stops usage charges short of ending the agreement, such as deleting projects or removing a card, isn't documented","How the final usage bill is calculated and when it is charged isn't documented","How long Stytch keeps your data after the agreement ends isn't in the terms or docs","Which terms govern accounts that signed the earlier Stytch Terms of Service isn't stated","Annual billing and startup or education programs don't appear on the pricing page"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Added a Pay as you go route: Twilio's terms (where Stytch's terms link now redirects) let either party end the agreement with 30 days' written notice","Added where notice goes, legalnotices@twilio.com, and dropped the unsupported step about confirming the end date through Contact Sales","Added that payment obligations survive the end of the agreement","Added Stytch's documented exports: users through the Search endpoints or the CSV/JSON utility, password hashes through support","Added that only Dashboard Admins manage billing"]}},"page":"https://stackcut.io/cancel/stytch","json":"https://stackcut.io/exits/stytch.json","evidence":{"packet_revision":"3012e62414a0498c738e2fae81af5e1d8f0fc0da72ebd275d15798676fbb6ee7","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"stytch--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"stytch--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"sugarcrm","name":"SugarAI","category":"marketing_sales","website":"https://sugarai.com","domains":["sugarai.com","sugarcrm.com"],"summary":"SugarAI (formerly SugarCRM) subscriptions renew automatically. To stop renewal, send written notice to order-desk@sugarai.com at least 30 days before the term ends. Fees are non-cancellable and non-refundable. EU/EEA customers can switch providers under the EU Data Act, but remaining committed fees fall due. Reseller purchases go through the reseller.","routes":[{"channel":"sales_contract","label":"Direct subscription order","applies_to":"Subscriptions under an Order with SugarAI's Customer Terms of Service (formerly the Master Subscription Agreement); plans are priced per user and billed annually","who":"The customer named in the order","method":"email","start_url":null,"steps":[{"do":"Find the order form for your subscription and note the end date of its Subscription Term","expect":null},{"do":"Email a written non-renewal notice to order-desk@sugarai.com at least 30 days before the Subscription Term ends, with an email copy to legal@sugarai.com","expect":null},{"do":"Keep a copy of the notice and the date you sent it","expect":null}],"confirm_by":"No confirmation is documented in the terms. Keep the sent notice as proof","effective":"The Order doesn't renew at the end of the current Subscription Term. Without notice it renews for a term equal to the initial term, unless the Order says otherwise. Payment obligations for the current term stay in place","notice":"At least 30 days before the end of the Subscription Term, in writing","refund":"No refunds of payments on termination, and fees paid are non-refundable","fees":"Payment obligations are non-cancellable, so fees for the rest of the term remain payable. Renewals are at then-current pricing unless the Order says otherwise, and a smaller renewal is re-priced","source_ids":["s7","s27","s8","s9","s10","s11","s12","s29","s13","s14","s15","s26","s28","s32"]},{"channel":"reseller_or_partner","label":"Billed through a reseller or partner","applies_to":"Services bought from an authorized reseller or other partner of SugarAI, which takes the payment","who":"The customer, through the reseller or partner that sold it","method":"contact_sales","start_url":null,"steps":[{"do":"Contact the reseller or partner that sold the subscription and ask how to stop renewal","expect":null}],"confirm_by":"Not documented in the terms. Ask the reseller for written confirmation","effective":"Not documented in the terms","notice":null,"refund":null,"fees":null,"source_ids":["s23","s24"]},{"channel":"sales_contract","label":"EU/EEA: switch provider under the EU Data Act","applies_to":"Customers domiciled in the EU or EEA with SaaS services hosted by Sugar. Not available to reduce part of a service, or for services first subscribed before 1 September 2025 where later Orders only change volumes or commercial terms","who":"The customer that holds the agreement","method":"letter","start_url":null,"steps":[{"do":"Send Sugar a written Switching Notice saying you intend to begin the Switching Process. The Customer Terms direct notices to Sugar's regional address listed in their notices section, with an email copy to legal@sugarai.com","expect":null},{"do":"Coordinate the switch with Sugar during the notice period of up to 2 months, then retrieve your data within the Retrieval Period of up to 30 calendar days","expect":null}],"confirm_by":"Written confirmation that the Switching Process is complete; the agreement ends the day after Sugar receives it","effective":"The agreement ends the day after Sugar receives written confirmation that switching is complete, at the end of the Retrieval Period, or after the notice period if you ask for deletion without switching","notice":"A notice period of up to 2 months starts when Sugar receives the Switching Notice","refund":"No refunds for unused prepaid fees","fees":"All remaining committed fees under the agreement and Orders become due as an early termination fee, and Switching Charges may apply based on actual hours. Sugar will not charge other fees or penalties","source_ids":["e1","e11","e12","e2","e3","s29","e13","e6","e4","e5","e7","e8","e9","e10"]}],"pay_less":[{"type":"downgrade","what":"Standard+ is the lowest listed Sugar Sell plan, at $68 per user per month billed annually","evidence":"documented","source_ids":["s2","s3","s1"]},{"type":"seat_reduction","what":"Pricing is per user, so fewer users lowers the price, but the terms address reductions only at renewal: a renewal with fewer users, a shorter term or lower committed spend is re-priced without the prior term's per-unit pricing or discounts","evidence":"documented","source_ids":["s1","s28"]}],"export":[{"data":"Customer Data, after the subscription ends","how":"Send Sugar a written request within 120 days following termination or expiration of the Subscription Term","format":null,"limits":"Sugar deletes all copies of Customer Data after the 120-day period, except as otherwise required by law","source_ids":["s30","s21","s20","s31"]},{"data":"Exportable Data, for EU/EEA customers switching under the EU Data Act","how":"Retrieve or delete it during the Retrieval Period after the switching notice period","format":null,"limits":"Up to 30 calendar days","source_ids":["e6"]}],"after_cancel":{"access_until":"The end of the Subscription Term. Sugar may immediately deactivate the account after expiration or termination","data_kept":"Customer Data is kept for 120 days after termination or expiration, then Sugar deletes all copies, except as otherwise required by law","you_lose":["Access to the platform once the account is deactivated","Customer Data after the 120-day window","Prepaid fees, which are not refunded on termination"]},"agent_notes":{"sign_in_needed":false,"phone_or_chat_only":false,"retention_step":null,"tips":["Notice of non-renewal must be in writing, directed to order-desk@sugarai.com, at least 30 days before the term ends","Payment obligations are non-cancellable during the term, so ending early does not stop the fees","Add-ons bill on top of the base plan. Sugar Connect+ adds +$20 per user per month, and Sugar Integrate charges task overage fees above its monthly limit","Reseller or partner purchases are paid to that partner, so renewal questions go to them","Products bought through the SugarOutfitters marketplace are covered by a separate marketplace license agreement","Ask for your Customer Data within 120 days of the end date, because it is deleted after that"]},"sources":[{"id":"s1","url":"https://sugarai.com/pricing","title":"SugarAI pricing","publisher":"vendor","quote":"Per user per month, billed annually.","supports":"plans are priced per user and billed annually"},{"id":"s2","url":"https://sugarai.com/pricing","title":"SugarAI pricing","publisher":"vendor","quote":"Standard+","supports":"the lowest listed plan"},{"id":"s3","url":"https://sugarai.com/pricing","title":"SugarAI pricing","publisher":"vendor","quote":"$68","supports":"the Standard+ price"},{"id":"s4","url":"https://sugarai.com/pricing","title":"SugarAI pricing","publisher":"vendor","quote":"+$20","supports":"the Sugar Connect+ add-on price"},{"id":"s5","url":"https://sugarai.com/pricing","title":"SugarAI pricing","publisher":"vendor","quote":"Contact sales for pricing.","supports":"some plans are sold only through sales"},{"id":"s6","url":"https://sugarai.com/pricing","title":"SugarAI pricing","publisher":"vendor","quote":"the length of the contract you would like to commit to","supports":"price depends on contract length"},{"id":"s7","url":"https://framerusercontent.com/assets/eu2GiGUMAeMAwAn8rqawpURGnP4.pdf","title":"SugarAI Customer Terms of Service","publisher":"vendor","quote":"will automatically renew and continue to renew for a term equal in duration to the initial Subscription Term.","supports":"automatic renewal (Section 9.1)"},{"id":"s8","url":"https://framerusercontent.com/assets/eu2GiGUMAeMAwAn8rqawpURGnP4.pdf","title":"SugarAI Customer Terms of Service","publisher":"vendor","quote":"Auto-renewal will not occur if a party notifies the other party in writing at least 30 days prior to the end of any","supports":"how to stop renewal (Section 9.1)"},{"id":"s9","url":"https://framerusercontent.com/assets/eu2GiGUMAeMAwAn8rqawpURGnP4.pdf","title":"SugarAI Customer Terms of Service","publisher":"vendor","quote":"at least 30 days prior to the end of any Subscription Term of its intent not to renew.","supports":"the 30-day notice period"},{"id":"s10","url":"https://framerusercontent.com/assets/eu2GiGUMAeMAwAn8rqawpURGnP4.pdf","title":"SugarAI Customer Terms of Service","publisher":"vendor","quote":"must be directed to order-desk@sugarai.com.","supports":"where the non-renewal notice goes (Section 14.9)"},{"id":"s11","url":"https://framerusercontent.com/assets/eu2GiGUMAeMAwAn8rqawpURGnP4.pdf","title":"SugarAI Customer Terms of Service","publisher":"vendor","quote":"All notices hereunder must be made in writing.","supports":"notices must be in writing"},{"id":"s12","url":"https://framerusercontent.com/assets/eu2GiGUMAeMAwAn8rqawpURGnP4.pdf","title":"SugarAI Customer Terms of Service","publisher":"vendor","quote":"with an email copy sent to legal@sugarai.com","supports":"the email copy that goes with the notice"},{"id":"s13","url":"https://framerusercontent.com/assets/eu2GiGUMAeMAwAn8rqawpURGnP4.pdf","title":"SugarAI Customer Terms of Service","publisher":"vendor","quote":"all payment obligations are non-cancellable and fees paid are non-refundable.","supports":"payments are non-cancellable (Section 8.1)"},{"id":"s14","url":"https://framerusercontent.com/assets/eu2GiGUMAeMAwAn8rqawpURGnP4.pdf","title":"SugarAI Customer Terms of Service","publisher":"vendor","quote":"no refunds of payments will be made to Customer in the event of termination.","supports":"no refunds on termination (Section 9.4)"},{"id":"s15","url":"https://framerusercontent.com/assets/eu2GiGUMAeMAwAn8rqawpURGnP4.pdf","title":"SugarAI Customer Terms of Service","publisher":"vendor","quote":"In no event will any termination relieve Customer of its obligation to pay any fees.","supports":"termination does not remove fee obligations"},{"id":"s16","url":"https://framerusercontent.com/assets/eu2GiGUMAeMAwAn8rqawpURGnP4.pdf","title":"SugarAI Customer Terms of Service","publisher":"vendor","quote":"Either party may terminate this Agreement and any then-current Order prior to the end of a Subscription Term","supports":"early termination is limited (Section 9.2)"},{"id":"s17","url":"https://framerusercontent.com/assets/eu2GiGUMAeMAwAn8rqawpURGnP4.pdf","title":"SugarAI Customer Terms of Service","publisher":"vendor","quote":"upon written notice if the other party materially breaches its obligations hereunder","supports":"early termination for breach (Section 9.2)"},{"id":"s18","url":"https://framerusercontent.com/assets/eu2GiGUMAeMAwAn8rqawpURGnP4.pdf","title":"SugarAI Customer Terms of Service","publisher":"vendor","quote":"such breach remains uncured for 30 days following written notice of the breach","supports":"the 30-day cure period (Section 9.2)"},{"id":"s19","url":"https://framerusercontent.com/assets/eu2GiGUMAeMAwAn8rqawpURGnP4.pdf","title":"SugarAI Customer Terms of Service","publisher":"vendor","quote":"Customer will be entitled to a refund of the pro-rated portion of fees associated with such breach.","supports":"a refund when Sugar is in uncured breach"},{"id":"s20","url":"https://framerusercontent.com/assets/eu2GiGUMAeMAwAn8rqawpURGnP4.pdf","title":"SugarAI Customer Terms of Service","publisher":"vendor","quote":"Sugar will delete or destroy all copies of Customer Data following such 120-day period","supports":"Customer Data is deleted after 120 days (Section 9.4)"},{"id":"s21","url":"https://framerusercontent.com/assets/eu2GiGUMAeMAwAn8rqawpURGnP4.pdf","title":"SugarAI Customer Terms of Service","publisher":"vendor","quote":"upon Customer's written request received within 120 days following termination or expiration","supports":"how to request Customer Data back"},{"id":"s22","url":"https://framerusercontent.com/assets/eu2GiGUMAeMAwAn8rqawpURGnP4.pdf","title":"SugarAI Customer Terms of Service","publisher":"vendor","quote":"Sugar may immediately deactivate Customer's account","supports":"the account can be deactivated after termination or expiration"},{"id":"s23","url":"https://framerusercontent.com/assets/eu2GiGUMAeMAwAn8rqawpURGnP4.pdf","title":"SugarAI Customer Terms of Service","publisher":"vendor","quote":"Customer will remit payment directly to the authorized reseller or partner.","supports":"reseller purchases are paid to the reseller (Section 8.2)"},{"id":"s24","url":"https://framerusercontent.com/assets/eu2GiGUMAeMAwAn8rqawpURGnP4.pdf","title":"SugarAI Customer Terms of Service","publisher":"vendor","quote":"Customer agrees to contact the reseller or partner directly to obtain support-related services.","supports":"reseller customers go to the partner for support"},{"id":"s25","url":"https://sugarai.com/legal/product-specific-terms","title":"SugarAI product-specific terms","publisher":"vendor","quote":"Task overage fees will be applicable, due and payable to SugarAI if customer exceeds the monthly Task limit.","supports":"Sugar Integrate charges overage fees"},{"id":"s26","url":"https://framerusercontent.com/assets/eu2GiGUMAeMAwAn8rqawpURGnP4.pdf","title":"SugarAI Customer Terms of Service","publisher":"vendor","quote":"will be set at Sugar's then-current pricing unless otherwise stated on the applicable Order.","supports":"renewal pricing (Section 8.4)"},{"id":"s27","url":"https://framerusercontent.com/assets/eu2GiGUMAeMAwAn8rqawpURGnP4.pdf","title":"SugarAI Customer Terms of Service","publisher":"vendor","quote":"Unless otherwise stated in an Order, this Agreement and the applicable Order will automatically renew","supports":"auto-renewal applies unless the Order says otherwise (Section 9.1)"},{"id":"s28","url":"https://framerusercontent.com/assets/eu2GiGUMAeMAwAn8rqawpURGnP4.pdf","title":"SugarAI Customer Terms of Service","publisher":"vendor","quote":"any renewal in which subscription volume, subscription length, or total committed spend for any Application Services has decreased from the prior term will result in re-pricing upon renewal","supports":"smaller renewals are re-priced (Section 8.4)"},{"id":"s29","url":"https://framerusercontent.com/assets/eu2GiGUMAeMAwAn8rqawpURGnP4.pdf","title":"SugarAI Customer Terms of Service","publisher":"vendor","quote":"under this Agreement are as set forth in the following table, with an email copy sent to legal@sugarai.com.","supports":"where notices to Sugar go (Section 14.9)"},{"id":"s30","url":"https://framerusercontent.com/assets/eu2GiGUMAeMAwAn8rqawpURGnP4.pdf","title":"SugarAI Customer Terms of Service","publisher":"vendor","quote":"Sugar will make Customer Data available to Customer upon Customer's written request","supports":"Sugar returns Customer Data on request (Section 9.4)"},{"id":"s31","url":"https://framerusercontent.com/assets/eu2GiGUMAeMAwAn8rqawpURGnP4.pdf","title":"SugarAI Customer Terms of Service","publisher":"vendor","quote":"except as otherwise required by law","supports":"the legal exception to deletion (Section 9.4)"},{"id":"s32","url":"https://sugarai.com/legal/customers","title":"SugarAI customer agreements","publisher":"vendor","quote":"Formerly Master Subscription Agreement.","supports":"the Customer Terms replaced the Master Subscription Agreement"},{"id":"s33","url":"https://sugarai.com/legal/customers","title":"SugarAI customer agreements","publisher":"vendor","quote":"SugarAI's license agreement applicable to products and services acquired via SugarOutfitters marketplace.","supports":"marketplace purchases have their own license agreement"},{"id":"s34","url":"https://sugarai.com/pricing","title":"SugarAI pricing","publisher":"vendor","quote":"SugarCRM is now SugarAI","supports":"the product was renamed"},{"id":"e1","url":"https://framerusercontent.com/assets/CxdADyoAY9z7EiRvtWpND6tuNxM.pdf","title":"SugarAI EU Data Act Addendum","publisher":"vendor","quote":"to the extent Customer is domiciled in a member state of the EU/EEA","supports":"who the addendum covers"},{"id":"e2","url":"https://framerusercontent.com/assets/CxdADyoAY9z7EiRvtWpND6tuNxM.pdf","title":"SugarAI EU Data Act Addendum","publisher":"vendor","quote":"must provide Sugar with a written notice of its intention to begin","supports":"a written Switching Notice starts the process"},{"id":"e3","url":"https://framerusercontent.com/assets/CxdADyoAY9z7EiRvtWpND6tuNxM.pdf","title":"SugarAI EU Data Act Addendum","publisher":"vendor","quote":"Upon Sugar’s receipt of the Switching Notice, a notice period of up to 2 months","supports":"the notice period"},{"id":"e4","url":"https://framerusercontent.com/assets/CxdADyoAY9z7EiRvtWpND6tuNxM.pdf","title":"SugarAI EU Data Act Addendum","publisher":"vendor","quote":"The Agreement will terminate: (a) the day after Sugar receives written confirmation","supports":"when the agreement ends after switching"},{"id":"e5","url":"https://framerusercontent.com/assets/CxdADyoAY9z7EiRvtWpND6tuNxM.pdf","title":"SugarAI EU Data Act Addendum","publisher":"vendor","quote":"(b) at the end of the Retrieval Period; or (c) after the Notice Period","supports":"other end points"},{"id":"e6","url":"https://framerusercontent.com/assets/CxdADyoAY9z7EiRvtWpND6tuNxM.pdf","title":"SugarAI EU Data Act Addendum","publisher":"vendor","quote":"up to 30 calendar days (the \"Retrieval Period\") to retrieve or delete Exportable Data","supports":"the data retrieval period"},{"id":"e7","url":"https://framerusercontent.com/assets/CxdADyoAY9z7EiRvtWpND6tuNxM.pdf","title":"SugarAI EU Data Act Addendum","publisher":"vendor","quote":"no refunds for unused prepaid fees","supports":"no refunds on early termination"},{"id":"e8","url":"https://framerusercontent.com/assets/CxdADyoAY9z7EiRvtWpND6tuNxM.pdf","title":"SugarAI EU Data Act Addendum","publisher":"vendor","quote":"become immediately due and payable to Sugar as an early termination fee.","supports":"remaining committed fees become due"},{"id":"e9","url":"https://framerusercontent.com/assets/CxdADyoAY9z7EiRvtWpND6tuNxM.pdf","title":"SugarAI EU Data Act Addendum","publisher":"vendor","quote":"Switching Charges may apply based on actual hours incurred.","supports":"switching charges"},{"id":"e10","url":"https://framerusercontent.com/assets/CxdADyoAY9z7EiRvtWpND6tuNxM.pdf","title":"SugarAI EU Data Act Addendum","publisher":"vendor","quote":"Sugar will not charge any other fees or penalties.","supports":"no other fees"},{"id":"e11","url":"https://framerusercontent.com/assets/CxdADyoAY9z7EiRvtWpND6tuNxM.pdf","title":"SugarAI EU Data Act Addendum","publisher":"vendor","quote":"with respect to Eligible Services initially subscribed to prior to 1 September 2025","supports":"older subscriptions excluded in some cases"},{"id":"e12","url":"https://framerusercontent.com/assets/CxdADyoAY9z7EiRvtWpND6tuNxM.pdf","title":"SugarAI EU Data Act Addendum","publisher":"vendor","quote":"for the purpose of partially terminating or reducing an Eligible Service","supports":"switching can't be used to reduce a service"},{"id":"e13","url":"https://framerusercontent.com/assets/CxdADyoAY9z7EiRvtWpND6tuNxM.pdf","title":"SugarAI EU Data Act Addendum","publisher":"vendor","quote":"reasonable support to Customer during a transition period of up to 30 calendar days","supports":"the transition period"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["The terms don't say how notice of non-renewal works for a reseller or partner purchase","The terms don't say where to send a data-return request, or what format the Customer Data comes back in","How to export records yourself before the term ends isn't covered in SugarAI's customer terms or pricing pages","Whether access stops exactly on the last day of the Subscription Term isn't stated","Removing users or add-ons during a term isn't described in the terms; reductions are addressed only at renewal","Term length and any order-specific renewal terms are set in each customer's Order, which isn't public; the pricing page says price depends on contract length","No free plan or free trial is listed on the pricing page; evaluations are covered by a separate Evaluation Agreement","Billing, renewal and cancellation terms for products bought through the SugarOutfitters marketplace aren't set out in SugarAI's public marketplace license agreement","The EU Data Act Addendum doesn't name a specific address for the Switching Notice"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Added a route for EU/EEA customers switching under the EU Data Act Addendum: written notice, up to 2 months' notice, 30-day retrieval, remaining committed fees due","Added that auto-renewal applies unless the Order says otherwise, and that smaller renewals are re-priced without prior discounts","Corrected the seat-reduction option: the terms address fewer users only at renewal","Added the legal-hold exception to data deletion, the SugarCRM-to-SugarAI rename and the separate SugarOutfitters marketplace agreement"]}},"page":"https://stackcut.io/cancel/sugarcrm","json":"https://stackcut.io/exits/sugarcrm.json","evidence":{"packet_revision":"771930713bf8808096f527ab7300610dfbb00332683e416dab06fd51f20e7ffd","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"sugarcrm--sales-contract--r1","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"sugarcrm--reseller-or-partner--r2","channel":"reseller_or_partner","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"sugarcrm--sales-contract--r3","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"suno","name":"Suno","category":"ai_tools","website":"https://suno.com","domains":["suno.com"],"summary":"Cancel at suno.com/account with Cancel Subscription, or in Apple or Google Play settings if you subscribed on mobile; Suno can't change app store subscriptions. You keep the plan until the billing cycle ends. Download the songs you need first: after cancelling, downloads fall to free-tier limits.","routes":[{"channel":"direct_web","applies_to":"Pro and Premier plans bought on suno.com (billed through Stripe)","who":"The signed-in account holder","method":"self_serve","start_url":"https://suno.com/account","steps":[{"do":"Go to suno.com/account","expect":"Cancel Subscription"},{"do":"Choose Cancel Subscription at the top of the page","expect":"a prompt to confirm the changes"},{"do":"Confirm the changes (or choose Update Payment to cancel directly in Stripe)","expect":null}],"confirm_by":null,"effective":"You can keep using the plan through the end of the billing cycle; then the account reverts to the Basic (free) plan","notice":"Cancel before the renewal date to avoid the next charge","refund":"Payments are final and non-refundable unless Suno decides otherwise, case by case (for example an accidental sign-up with no songs made)","fees":null,"source_ids":["u1","u3","u8","u7","u9","s19","s20"]},{"channel":"apple_app_store","applies_to":"Suno plans bought in the Suno iPhone or iPad app (billed by Apple)","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"Open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then Suno","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription","expect":null}],"confirm_by":"Suno shows an expiration message and no Cancel button in Subscriptions","effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["u2","u5","u6","a1","a2"]},{"channel":"google_play","applies_to":"Suno plans bought in the Suno Android app (billed by Google Play)","who":"The Google Account that bought the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Open your device's Settings app, tap Google, then your name, then Manage your Google Account","expect":"Payments & subscriptions"},{"do":"Tap Payments & subscriptions, then Manage subscriptions, then Suno","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription and follow the prompts","expect":null}],"confirm_by":"The subscription in Google Play is no longer set to renew","effective":"You keep access for the time you have already paid for","notice":null,"refund":null,"fees":null,"source_ids":["u2","u4","u6","g1","g3"]}],"pay_less":[{"type":"free_plan","what":"Use the Free (Basic) plan: 50 credits that replenish daily, for personal, non-commercial use","evidence":"documented","source_ids":["u11","u14"]},{"type":"downgrade","what":"Move from Premier (10,000 credits a month) to Pro, the entry paid plan (2,500 credits a month)","evidence":"documented","source_ids":["u12"]}],"export":[{"data":"Your songs (and their stems)","how":"From your Library or Workspace, click the triple-dot (...) icon, hover over Download and pick a format","format":"MP3; WAV only for Pro and Premier subscribers on suno.com","limits":"Pro gets 20 downloads a month and Premier 60, with commercial use rights; after cancelling, downloads follow free-tier limits (up to 7 lifetime, non-commercial)","source_ids":["u13","u14","u16","u18"]}],"after_cancel":{"access_until":"The end of the billing cycle, then the account reverts to the Basic plan","data_kept":"Your library stays in your account and songs stay playable and shareable on Suno on the free tier","you_lose":["The monthly credit allotment","Commercial use rights for new downloads, and paid download allowances","WAV downloads"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Suno can only change subscriptions made through its own payment processor; cancel app store subscriptions with Apple or Google","You can also cancel by emailing billing@suno.com that you want to cancel, before the renewal date","Songs downloaded while subscribed keep their commercial use rights after you cancel","Download the songs you need before cancelling: free accounts get only 7 lifetime trial downloads","For a refund within a day or two of paying, contact support@suno.com"]},"sources":[{"id":"u1","url":"https://help.suno.com/en/articles/4797249","title":"How do I cancel my paid subscription?","publisher":"vendor","quote":"Please visit suno.com/account then choose Cancel Subscription at the top of the page. You will need to confirm the changes before moving forward.","supports":"the web steps"},{"id":"u2","url":"https://help.suno.com/en/articles/4797249","title":"How do I cancel my paid subscription?","publisher":"vendor","quote":"Mobile subscriptions (paid via the App Store or Google Play Store) should be canceled directly through those third party services.","supports":"the app store routes"},{"id":"u3","url":"https://help.suno.com/en/articles/4797249","title":"How do I cancel my paid subscription?","publisher":"vendor","quote":"Also from suno.com/account, you can also choose Update Payment to cancel the subscription directly within Stripe.","supports":"cancelling within Stripe"},{"id":"u4","url":"https://help.suno.com/en/articles/2410369","title":"How do I cancel my subscription? (Mobile App)","publisher":"vendor","quote":"Open your device's Settings app and tap Google > Your name > Manage your Google Account","supports":"the Android steps"},{"id":"u5","url":"https://help.suno.com/en/articles/2410369","title":"How do I cancel my subscription? (Mobile App)","publisher":"vendor","quote":"Open Settings app and tap your name to locate Apple Account In the middle, tap Subscriptions Tap Suno, then locate Cancel Subscription","supports":"the iOS steps"},{"id":"u6","url":"https://help.suno.com/en/articles/2410369","title":"How do I cancel my subscription? (Mobile App)","publisher":"vendor","quote":"Suno can typically only modify subscriptions made through our direct payment processor, and may not be able to assist with purchases from the Google Play Store or App Store.","supports":"Suno can't change app store subscriptions"},{"id":"u7","url":"https://help.suno.com/en/articles/2550209","title":"Can I get a refund?","publisher":"vendor","quote":"Payments made by you hereunder are final and non-refundable, unless otherwise determined by Suno.","supports":"the refund policy"},{"id":"u8","url":"https://help.suno.com/en/articles/2550209","title":"Can I get a refund?","publisher":"vendor","quote":"You can continue to use the service through the end of the billing cycle, and the account will revert to the Basic plan upon completion.","supports":"when access ends"},{"id":"u9","url":"https://help.suno.com/en/articles/2550209","title":"Can I get a refund?","publisher":"vendor","quote":"if there are zero songs in your account and we see one or more payments, we're likely to assist with a refund.","supports":"refund for an unused sign-up"},{"id":"u10","url":"https://help.suno.com/en/articles/2550209","title":"Can I get a refund?","publisher":"vendor","quote":"If it's only been a day or two, give our team a shout at support@suno.com and we'll do our best to make it right!","supports":"the early refund tip"},{"id":"u11","url":"https://help.suno.com/en/articles/2410049","title":"What type of plan do I have?","publisher":"vendor","quote":"The Free plan offers 50 credits that replenish daily.","supports":"the free plan"},{"id":"u12","url":"https://help.suno.com/en/articles/2410049","title":"What type of plan do I have?","publisher":"vendor","quote":"Pro is the entry option for paid subscriptions. With a Pro subscription, you receive an allotment of 2500 credits each month.","supports":"the cheaper paid plan"},{"id":"u13","url":"https://help.suno.com/en/articles/13614785","title":"Upcoming Changes FAQ: Downloads, Models, and Terms of Service","publisher":"vendor","quote":"From your Library or Workspace, click the triple-dot (...) icon, and hover over Download to see download options and make your selection.","supports":"how to download songs"},{"id":"u14","url":"https://help.suno.com/en/articles/13614785","title":"Upcoming Changes FAQ: Downloads, Models, and Terms of Service","publisher":"vendor","quote":"Free: Up to 7 total (lifetime) trial downloads for personal, non-commercial use only Pro: 20 downloads per month, with commercial use rights","supports":"download limits by plan"},{"id":"u15","url":"https://help.suno.com/en/articles/13614785","title":"Upcoming Changes FAQ: Downloads, Models, and Terms of Service","publisher":"vendor","quote":"If you cancel your subscription, your library stays yours and all of your songs remain in your account. You can listen and share them on Suno on the free tier.","supports":"what is kept after cancelling"},{"id":"u16","url":"https://help.suno.com/en/articles/13614785","title":"Upcoming Changes FAQ: Downloads, Models, and Terms of Service","publisher":"vendor","quote":"However, downloads follow free tier limits.","supports":"downloads after cancelling"},{"id":"u17","url":"https://help.suno.com/en/articles/9601665","title":"What rights do I have with a paid subscription?","publisher":"vendor","quote":"Songs downloaded while subscribed are granted commercial use rights, in addition to your right to use them for personal, non-commercial purposes.","supports":"commercial rights on downloaded songs"},{"id":"u18","url":"https://help.suno.com/en/articles/2479873","title":"Why can't I download wav files?","publisher":"vendor","quote":"Wav file downloads are only available for Pro and Premier subscribers.","supports":"WAV downloads need a paid plan"},{"id":"a1","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"a2","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"g1","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"the Google Play steps"},{"id":"g3","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when access ends on Google Play"},{"id":"s19","url":"https://suno.com/terms","title":"Suno Terms of Service","publisher":"vendor","quote":"To avoid future subscription charges, you must cancel your subscription before the subscription period renewal date by either cancelling your subscription within the account interface","supports":"cancel before the renewal date"},{"id":"s20","url":"https://suno.com/terms","title":"Suno Terms of Service","publisher":"vendor","quote":"within the account interface of the Site at https://suno.com/account or by telling us via email at billing@suno.com that you want to cancel your subscription.","supports":"cancelling by email (the page hides the address from scripts; it decodes to billing@suno.com)"},{"id":"s21","url":"https://help.suno.com/en/articles/2410369","title":"How do I cancel my subscription? (Mobile App)","publisher":"vendor","quote":"For additional assistance, please reach your provider or billing@suno.com","supports":"Suno's billing address"},{"id":"s22","url":"https://suno.com/terms","title":"Suno Terms of Service","publisher":"vendor","quote":"are perpetual and are not affected by your exhaustion of your Download allotment, by any later change to allotments or pricing, or by the expiry, cancellation, downgrade or suspension","supports":"commercial use rights on songs downloaded while subscribed survive cancelling"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["How to confirm a web cancellation (email or status on suno.com/account) is not described","Suno's pages don't say when access ends for Apple-billed plans","Whether annual plans are cheaper than monthly is not stated on the help pages we read"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Web route notice: cancel before the renewal date to avoid the next charge (Terms, s19)","Tip: the Terms also allow cancelling by email to billing@suno.com (s20, s21)","Commercial-rights tip now rests on the Terms: rights on downloads are perpetual and survive cancellation (s22)"]}},"delete_account":{"url":"https://help.suno.com/en/articles/3480577","difficulty":"medium","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/suno","json":"https://stackcut.io/exits/suno.json","localized":[{"language":"ja","market":"JP","title":"Sunoの解約方法","page":"https://stackcut.io/ja/cancel/suno","checked_on":"2026-10-05"},{"language":"de","market":"DE","title":"Suno kündigen","page":"https://stackcut.io/de/cancel/suno","checked_on":"2026-10-05"},{"language":"pt-br","market":"BR","title":"Como cancelar a assinatura do Suno","page":"https://stackcut.io/pt-br/cancel/suno","checked_on":"2026-10-08"}],"evidence":{"packet_revision":"36fcf924bd8084b50fc862c97cf695a38dac22e8d74f624867d9ac84f57daf66","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"suno--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"suno--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"suno--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"supabase","name":"Supabase","category":"developer_tools","website":"https://supabase.com","domains":["supabase.com","supabase.io"],"summary":"An Owner or Administrator downgrades each organization to the Free Plan: billing page, Subscription Plan, Change subscription plan. It's immediate, with credit for unused time, but the next invoice still bills the cycle's excess usage. AWS or Vercel Marketplace billing changes there; Order contracts need 30 days' written notice.","routes":[{"channel":"direct_web","label":"Billed by Supabase","applies_to":"Pro, Team and other paid plans billed by Supabase. Each organization has its own subscription","who":"An organization Owner or Administrator","method":"self_serve","start_url":"https://supabase.com/dashboard/org/_/billing","steps":[{"do":"Sign in, open the organization's billing page and go to the Subscription Plan section","expect":"Change subscription plan"},{"do":"Click Change subscription plan, choose the Free Plan in the side panel and follow the prompts","expect":null},{"do":"Repeat for every organization on a paid plan: each one has its own plan, payment method and invoices","expect":null},{"do":"Optional: to stop a project's usage charges entirely, delete it in the project's Settings, then General, then Delete project. This is permanent","expect":null}],"confirm_by":null,"effective":"Immediately: downgrades take effect as soon as you confirm, and the organization stays on the Free Plan","notice":null,"refund":"No refunds. Prepaid subscription time left in the billing cycle is credited to the organization; the credits don't expire and apply to future invoices","fees":"You are still charged for usage above the plan's quota in the billing cycle: usage fees are billed in arrears on the next invoice","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s13","s14","s15","s16","s43","s44","s46","s47","s48"]},{"channel":"reseller_or_partner","label":"Billed through AWS Marketplace","applies_to":"Supabase organizations subscribed through AWS Marketplace","who":"Whoever manages the Marketplace subscription in the AWS account that bought it","method":"platform_settings","start_url":null,"steps":[{"do":"On the organization's billing page, go to Subscription Plan and click Change subscription plan","expect":"a link to the AWS Marketplace"},{"do":"Follow the link to the AWS Marketplace and turn off auto-renewal for the Supabase subscription to move to the Free Plan","expect":null},{"do":"To move to a lower paid plan instead, let the current subscription expire (auto-renewal off), then start a new subscription on the lower plan","expect":null},{"do":"If you bought it less than 48 hours ago, you can cancel instead by opening a support ticket from the Supabase dashboard; after 48 hours cancelling isn't possible, so turn off auto-renewal","expect":null}],"confirm_by":null,"effective":"At the end of the billing cycle: downgrades aren't possible in the middle of a cycle","notice":null,"refund":"Cancelling within 48 hours of purchase (by support ticket) refunds the upfront fixed subscription fee; usage costs up to then are not refunded. After 48 hours you can't cancel","fees":null,"source_ids":["s17","s18","s19","s20","s21","s22","s23","s24","s25","s53","s54"]},{"channel":"reseller_or_partner","label":"Billed through Vercel Marketplace","applies_to":"Supabase organizations created through the Vercel Marketplace integration, billed through the Vercel account","who":"Whoever manages billing and integrations in the Vercel account","method":"platform_settings","start_url":"https://vercel.com/dashboard","steps":[{"do":"Manage invoices and payments in the Vercel dashboard, not the Supabase dashboard","expect":null},{"do":"To remove the Supabase organization, open Integrations in the Vercel dashboard sidebar, select Manage next to Supabase, then Uninstall Integration at the bottom of the page. These organizations can't be removed manually","expect":null},{"do":"Export your data first: uninstalling removes all of the integration's products and their data","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s26","s27","s28","s29","s55","s56","s57"]},{"channel":"sales_contract","applies_to":"Subscriptions bought on an Order with a set subscription term","who":"The customer, in writing","method":"email","start_url":null,"steps":[{"do":"Email written notice of non-renewal to legal@supabase.io at least 30 days before the current term ends","expect":null}],"confirm_by":null,"effective":"At the end of the current subscription term","notice":"Written notice of non-renewal at least 30 days before the current term expires; otherwise the agreement renews for another term of the same length","refund":"Fees paid are non-refundable, and ending the agreement doesn't entitle you to a refund","fees":"Fees that became due before the agreement expires or ends must still be paid","source_ids":["s30","s31","s32","s33","s34","s35"]}],"pay_less":[{"type":"free_plan","what":"The Free Plan includes two active free projects (paused projects don't count). Switch with Change subscription plan; it runs indefinitely unless you delete the organization","evidence":"documented","source_ids":["s1","s6","s10"]},{"type":"downgrade","what":"Move to a lower paid plan in the same Change subscription plan panel; prepaid time left on the old plan is credited to the organization","evidence":"documented","source_ids":["s2","s4"]}],"export":[{"data":"The Postgres database (schema and data)","how":"Make a logical backup with the Supabase CLI db dump command, which Supabase recommends for Free Plan projects. Paid plans also keep daily backups under Database, then Backups: Pro 7 days, Team 14, Enterprise up to 30","format":"Logical backup made by the Supabase CLI","limits":"Physical backups (used when point-in-time recovery is on) can be restored but not downloaded directly","source_ids":["s36","s37","s38","s39","s40","s41","s12"]},{"data":"Storage objects (uploaded files)","how":"Download them separately: database backups only hold their metadata. After a paused project's restore window, its backup file and Storage objects can still be downloaded from the project dashboard","format":null,"limits":"Not included in database backups","source_ids":["s42","s45"]}],"after_cancel":{"access_until":"Downgrading to Free takes effect immediately; AWS Marketplace subscriptions end at the end of the billing cycle; Order contracts at the end of the term","data_kept":"The organization and its projects stay on the Free Plan until you delete the organization. A paused project can be restored for 1 year, then its backup file and Storage objects can still be downloaded. Deleted projects are removed permanently","you_lose":["Paid-plan features and the higher usage quota","AWS Marketplace: all projects in the organization are paused if the downgrade leaves you over the free project limit","For a deleted project: all its data, backups and point-in-time recovery snapshots, with no way to recover them","Vercel Marketplace: uninstalling the integration removes all of its products and their data"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Billing is per organization: check every organization and downgrade each paid one","Downgrading doesn't erase usage already incurred: the next invoice still bills the cycle's excess usage","To stop a paid project's charges now, delete it (paid projects can't be paused); deleting is permanent and removes its backups","Back up the database with the CLI and download Storage files before deleting anything: backups don't include Storage objects","Organizations billed through AWS or Vercel Marketplace are changed there, not in the Supabase dashboard","Developer and Read-only members can't change billing: sign in as an Owner or Administrator"]},"sources":[{"id":"s1","url":"https://supabase.com/docs/guides/platform/manage-your-subscription","title":"Manage your subscription","publisher":"vendor","quote":"To cancel your subscription, go to your organization's billing settings, click \"Change subscription plan\" and select the Free Plan.","supports":"how to cancel"},{"id":"s2","url":"https://supabase.com/docs/guides/platform/manage-your-subscription","title":"Manage your subscription","publisher":"vendor","quote":"On the organization's billing page, go to section Subscription Plan","supports":"where the flow starts"},{"id":"s3","url":"https://supabase.com/docs/guides/platform/manage-your-subscription","title":"Manage your subscription","publisher":"vendor","quote":"Downgrades take effect immediately.","supports":"when a downgrade takes effect"},{"id":"s4","url":"https://supabase.com/docs/guides/platform/manage-your-subscription","title":"Manage your subscription","publisher":"vendor","quote":"Upon subscription downgrade, any prepaid subscription fee will be credited back to your organization for unused time in the billing cycle.","supports":"credit for unused time"},{"id":"s5","url":"https://supabase.com/docs/guides/platform/manage-your-subscription","title":"Manage your subscription","publisher":"vendor","quote":"However, you will also be charged for any excessive usage in the billing cycle.","supports":"the final usage charge"},{"id":"s6","url":"https://supabase.com/docs/guides/platform/manage-your-subscription","title":"Manage your subscription","publisher":"vendor","quote":"Cancellations are fully self-serve. Your Free Plan subscription will run indefinitely unless you delete the organization through your organization's settings.","supports":"self-serve cancelling; the Free Plan runs until the organization is deleted"},{"id":"s7","url":"https://supabase.com/docs/guides/platform/manage-your-subscription","title":"Manage your subscription","publisher":"vendor","quote":"Click Change subscription plan","supports":"the Change subscription plan step"},{"id":"s8","url":"https://supabase.com/docs/guides/platform/billing-faq","title":"Billing FAQ","publisher":"vendor","quote":"No, we do not provide refunds.","supports":"no refunds"},{"id":"s9","url":"https://supabase.com/docs/guides/platform/billing-faq","title":"Billing FAQ","publisher":"vendor","quote":"Pausing or deleting a project stops new usage from accumulating, but does not remove usage that already occurred during the current billing cycle.","supports":"what pausing or deleting a project stops"},{"id":"s10","url":"https://supabase.com/docs/guides/platform/billing-faq","title":"Billing FAQ","publisher":"vendor","quote":"You are entitled to two active free projects. Paused projects do not count towards your quota.","supports":"the Free Plan project limit"},{"id":"s11","url":"https://supabase.com/docs/guides/platform/billing-faq","title":"Billing FAQ","publisher":"vendor","quote":"No, we do not charge for paused projects. Compute hours are only counted for active instances.","supports":"paused projects aren't charged"},{"id":"s12","url":"https://supabase.com/terms","title":"Terms of Service","publisher":"vendor","quote":"Customer may export the Customer Data at any time through the features and functionalities made available via the Services.","supports":"export is available at any time"},{"id":"s13","url":"https://supabase.com/docs/guides/platform/billing-on-supabase","title":"About billing on Supabase","publisher":"vendor","quote":"Each organization has its own subscription, including a unique subscription plan (Free, Pro, Team, or Enterprise), payment method, billing cycle, and invoices.","supports":"billing is per organization"},{"id":"s14","url":"https://supabase.com/docs/guides/platform/access-control","title":"Access Control","publisher":"vendor","quote":"Owner: full access to everything in organization and project resources.","supports":"the Owner can manage billing"},{"id":"s15","url":"https://supabase.com/docs/guides/platform/access-control","title":"Access Control","publisher":"vendor","quote":"full access to everything in organization and project resources except updating organization settings, transferring projects outside of the organization, and adding new owners.","supports":"what an Administrator can do (the page's permissions table lets Owners and Administrators update the subscription)"},{"id":"s16","url":"https://supabase.com/docs/guides/platform/access-control","title":"Access Control","publisher":"vendor","quote":"read-only access to organization resources and content access to project resources but cannot change any project settings.","supports":"the Developer role can't change organization billing"},{"id":"s17","url":"https://supabase.com/docs/guides/platform/aws-marketplace/manage-your-subscription","title":"Manage your AWS Marketplace subscription","publisher":"vendor","quote":"Plan changes are not made on the Supabase dashboard, but instead through the AWS Marketplace.","supports":"the AWS Marketplace route"},{"id":"s18","url":"https://supabase.com/docs/guides/platform/aws-marketplace/manage-your-subscription","title":"Manage your AWS Marketplace subscription","publisher":"vendor","quote":"follow the link to the AWS Marketplace","supports":"the dashboard links to AWS Marketplace"},{"id":"s19","url":"https://supabase.com/docs/guides/platform/aws-marketplace/manage-your-subscription","title":"Manage your AWS Marketplace subscription","publisher":"vendor","quote":"Downgrades are only possible at the end of the billing cycle, not in the middle of a billing cycle.","supports":"when a Marketplace downgrade takes effect"},{"id":"s20","url":"https://supabase.com/docs/guides/platform/aws-marketplace/manage-your-subscription","title":"Manage your AWS Marketplace subscription","publisher":"vendor","quote":"you need to disable auto-renewal for the marketplace subscription","supports":"how to move to the Free Plan"},{"id":"s21","url":"https://supabase.com/docs/guides/platform/aws-marketplace/manage-your-subscription","title":"Manage your AWS Marketplace subscription","publisher":"vendor","quote":"all projects within the organization will be paused","supports":"projects are paused when over the free limit"},{"id":"s22","url":"https://supabase.com/docs/guides/platform/aws-marketplace/manage-your-subscription","title":"Manage your AWS Marketplace subscription","publisher":"vendor","quote":"Step 1: Let the current subscription on the higher plan expire, meaning turn off auto-renewal","supports":"downgrading to a lower paid plan"},{"id":"s23","url":"https://supabase.com/docs/guides/platform/aws-marketplace/faq","title":"AWS Marketplace FAQ","publisher":"vendor","quote":"You can cancel your marketplace subscription within 48 hours of purchase.","supports":"the 48-hour cancel window"},{"id":"s24","url":"https://supabase.com/docs/guides/platform/aws-marketplace/faq","title":"AWS Marketplace FAQ","publisher":"vendor","quote":"If you cancel within the first 48 hours, the upfront charge for the fixed subscription fee will be refunded.","supports":"the Marketplace refund"},{"id":"s25","url":"https://supabase.com/docs/guides/platform/aws-marketplace/faq","title":"AWS Marketplace FAQ","publisher":"vendor","quote":"Any usage costs incurred up to that point will not be refunded.","supports":"usage isn't refunded"},{"id":"s26","url":"https://supabase.com/docs/guides/integrations/vercel-marketplace","title":"Vercel Marketplace","publisher":"vendor","quote":"the billing is handled through your Vercel account","supports":"Vercel bills these organizations"},{"id":"s27","url":"https://supabase.com/docs/guides/integrations/vercel-marketplace","title":"Vercel Marketplace","publisher":"vendor","quote":"Invoices and payments must be managed through the Vercel dashboard, not the Supabase dashboard.","supports":"where to manage Vercel-billed plans"},{"id":"s28","url":"https://supabase.com/docs/guides/integrations/vercel-marketplace","title":"Vercel Marketplace","publisher":"vendor","quote":"Organizations cannot be removed manually; they are removed only if you uninstall the Vercel Marketplace Integration.","supports":"removing a Vercel-billed organization"},{"id":"s29","url":"https://supabase.com/docs/guides/integrations/vercel-marketplace","title":"Vercel Marketplace","publisher":"vendor","quote":"Plan changes will reset the billing cycle to the day of the change","supports":"plan changes reset the billing cycle"},{"id":"s30","url":"https://supabase.com/terms","title":"Terms of Service","publisher":"vendor","quote":"This Agreement will automatically renew for additional successive terms equal to the length of the Initial Subscription Period","supports":"auto-renewal"},{"id":"s31","url":"https://supabase.com/terms","title":"Terms of Service","publisher":"vendor","quote":"either Party gives the other Party written notice of non-renewal at least thirty (30) days prior to the expiration of the then-current term","supports":"the 30-day non-renewal notice"},{"id":"s32","url":"https://supabase.com/terms","title":"Terms of Service","publisher":"vendor","quote":"All email Notices to Supabase must be sent to legal@supabase.io","supports":"how to send notice"},{"id":"s33","url":"https://supabase.com/terms","title":"Terms of Service","publisher":"vendor","quote":"Fees paid by Customer are non-refundable.","supports":"fees are non-refundable"},{"id":"s34","url":"https://supabase.com/terms","title":"Terms of Service","publisher":"vendor","quote":"No expiration or termination will affect Customer's obligation to pay all Fees that may have become due before such expiration or termination or entitle Customer to any refund.","supports":"fees still owed after termination"},{"id":"s35","url":"https://supabase.com/terms","title":"Terms of Service","publisher":"vendor","quote":"will continue in effect for the period identified in the Order","supports":"the term is set in the Order"},{"id":"s36","url":"https://supabase.com/docs/guides/platform/backups","title":"Database Backups","publisher":"vendor","quote":"To generate a logical backup yourself, use the Supabase CLI db dump command","supports":"how to export the database"},{"id":"s37","url":"https://supabase.com/docs/guides/platform/backups","title":"Database Backups","publisher":"vendor","quote":"We recommend that free tier plan projects regularly export their data using the Supabase CLI db dump command","supports":"Free Plan projects export with the CLI"},{"id":"s38","url":"https://supabase.com/docs/guides/platform/backups","title":"Database Backups","publisher":"vendor","quote":"Pro Plan projects can access the last 7 days of daily backups.","supports":"Pro Plan backup retention"},{"id":"s39","url":"https://supabase.com/docs/guides/platform/backups","title":"Database Backups","publisher":"vendor","quote":"Team Plan projects can access the last 14 days of daily backups, while Enterprise Plan projects can access up to 30 days of daily backups.","supports":"Team and Enterprise backup retention"},{"id":"s40","url":"https://supabase.com/docs/guides/platform/backups","title":"Database Backups","publisher":"vendor","quote":"You can find backups in the Database > Backups section of the Dashboard.","supports":"where backups are"},{"id":"s41","url":"https://supabase.com/docs/guides/platform/backups","title":"Database Backups","publisher":"vendor","quote":"You can still use physical backups for restoration, but they are not available for direct download.","supports":"physical backups can't be downloaded"},{"id":"s42","url":"https://supabase.com/docs/guides/platform/backups","title":"Database Backups","publisher":"vendor","quote":"Database backups do not include objects you store via the Storage API, as the database only includes metadata about these objects.","supports":"Storage files aren't in backups"},{"id":"s43","url":"https://supabase.com/docs/guides/platform/delete-project","title":"Delete a project","publisher":"vendor","quote":"Navigate to your project's Settings > General > Delete project","supports":"where to delete a project"},{"id":"s44","url":"https://supabase.com/docs/guides/platform/delete-project","title":"Delete a project","publisher":"vendor","quote":"Billing for this project will stop immediately","supports":"deleting a project stops its billing"},{"id":"s45","url":"https://supabase.com/docs/guides/platform/upgrading","title":"Upgrading","publisher":"vendor","quote":"After the restore window, you can download your project's backup file, and Storage objects from the project dashboard.","supports":"downloading a paused project's data"},{"id":"s46","url":"https://supabase.com/docs/guides/platform/your-monthly-invoice","title":"Your monthly invoice","publisher":"vendor","quote":"Fees vary depending on usage and are paid in arrears.","supports":"usage is billed in arrears"},{"id":"s47","url":"https://supabase.com/docs/guides/platform/your-monthly-invoice","title":"Your monthly invoice","publisher":"vendor","quote":"Fixed fees for the current billing cycle, usage based fees for the previous billing cycle.","supports":"the next invoice bills the previous cycle's usage"},{"id":"s48","url":"https://supabase.com/docs/guides/platform/delete-project","title":"Delete a project","publisher":"vendor","quote":"Deleting a Supabase project is a permanent and irreversible action.","supports":"deletion is permanent"},{"id":"s49","url":"https://supabase.com/docs/guides/platform/delete-project","title":"Delete a project","publisher":"vendor","quote":"All automated backups and point-in-time recovery snapshots are inaccessible","supports":"a deleted project's backups are lost"},{"id":"s50","url":"https://supabase.com/docs/guides/platform/upgrading","title":"Upgrading","publisher":"vendor","quote":"When a project is paused, users have a 1-year window to restore the project on the platform from within Supabase Studio.","supports":"the paused-project restore window"},{"id":"s51","url":"https://supabase.com/docs/guides/platform/billing-on-supabase","title":"About billing on Supabase","publisher":"vendor","quote":"Upgrading your organization to a paid plan provides additional features, and you receive a higher usage quota.","supports":"what a downgrade gives up"},{"id":"s52","url":"https://supabase.com/docs/guides/platform/upgrading","title":"Upgrading","publisher":"vendor","quote":"Free projects will move to the latest minor version when their paused project is restored. Paid projects can't be paused.","supports":"paid projects can't be paused"},{"id":"s53","url":"https://supabase.com/docs/guides/platform/aws-marketplace/faq","title":"AWS Marketplace FAQ","publisher":"vendor","quote":"To do so, open a support ticket via the Supabase dashboard.","supports":"how to cancel within 48 hours"},{"id":"s54","url":"https://supabase.com/docs/guides/platform/aws-marketplace/faq","title":"AWS Marketplace FAQ","publisher":"vendor","quote":"After the 48-hour period, cancellation is no longer possible.","supports":"no cancelling after 48 hours"},{"id":"s55","url":"https://vercel.com/docs/integrations/install-an-integration/product-integration","title":"Add a Native Integration (Vercel docs)","publisher":"platform","quote":"Next to the integration, select the Manage button.","supports":"where to manage the integration in Vercel"},{"id":"s56","url":"https://vercel.com/docs/integrations/install-an-integration/product-integration","title":"Add a Native Integration (Vercel docs)","publisher":"platform","quote":"At the bottom of the integrations page, under Uninstall, select Uninstall Integration and follow the steps to uninstall.","supports":"how to uninstall"},{"id":"s57","url":"https://vercel.com/docs/integrations/install-an-integration/product-integration","title":"Add a Native Integration (Vercel docs)","publisher":"platform","quote":"Uninstalling an integration automatically removes all associated products and their data.","supports":"uninstalling deletes the data"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["That Administrators (not only Owners) can change the plan comes from the access-control permissions table, which can't be quoted as a sentence","What the dashboard shows to confirm a downgrade is not documented","Vercel Marketplace: where to change or downgrade the plan (Vercel or Supabase dashboard) isn't stated; Supabase says only that invoices and payments are managed in Vercel","How long Supabase keeps customer data after an organization is deleted is not in the Terms or privacy policy (the privacy policy points to a data processing addendum, not read)"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Removed the pause option and fixed the pause tip: Supabase says paid projects can't be paused","AWS Marketplace: cancel within 48 hours by support ticket (fixed fee refunded); after 48 hours cancelling isn't possible","Vercel Marketplace: added Vercel's uninstall path and its warning that uninstalling removes all products and their data (Vercel docs)","Vercel step no longer says the plan is managed in Vercel: Supabase names only invoices and payments","Re-checked the subscription, billing FAQ, AWS, Vercel and Terms pages: other steps, credits, arrears usage and the 30-day non-renewal notice to legal@supabase.io match"]}},"stackcut":{"vendor_id":"supabase","name":"Supabase","recipes":[{"id":"replace-supabase","title":"Backend as a service","best_year_one_net":288}]},"page":"https://stackcut.io/cancel/supabase","json":"https://stackcut.io/exits/supabase.json","evidence":{"packet_revision":"cbe0a43b7f648de3c9868e812ea8cb7522a6a7c535a30734b2892aa8c86ef95a","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"supabase--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"supabase--reseller-or-partner--r2","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"supabase--reseller-or-partner--r3","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"supabase--sales-contract--r4","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"supergrok","name":"SuperGrok","category":"ai_tools","website":"https://grok.com","domains":["grok.com","x.ai"],"summary":"Cancel SuperGrok where you bought it: on grok.com under Settings, then Billing, then Manage Subscription, or in the App Store or Google Play subscription settings. Renewals keep charging until you cancel, and payments already made are generally non-refundable.","routes":[{"channel":"direct_web","label":"Web subscription on grok.com","applies_to":"SuperGrok bought on grok.com","who":"The account holder, signed in on grok.com","method":"self_serve","start_url":"https://grok.com/","steps":[{"do":"Sign in at grok.com, open Settings, then Billing","expect":"Manage Subscription"},{"do":"Click Manage Subscription and cancel the plan","expect":null},{"do":"If Manage Subscription doesn't open, turn off ad blockers or try an incognito window or another browser; if it still fails, ask support to escalate the cancellation to the billing team","expect":null}],"confirm_by":null,"effective":"Renewal charges continue until you cancel. The pages read don't say when access ends after a web cancellation","notice":null,"refund":"Payments already made are non-refundable, except where required by law. Refund requests go through the xAI Refund Request form; approved refunds typically reach the original payment method within 5–10 business days","fees":null,"source_ids":["s1","s2","s5","s7","s8","s9","s22","s23","s24","s25","s28"]},{"channel":"apple_app_store","label":"Bought in the iPhone or iPad app","applies_to":"SuperGrok bought through the App Store in the Grok app","who":"The Apple Account that made the purchase","method":"platform_settings","start_url":"https://support.apple.com/en-us/118428","steps":[{"do":"On the iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then tap the Grok subscription","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription. You might need to scroll down to find it","expect":null}],"confirm_by":"If you see no Cancel button, or an expiration message in red text, the subscription is already canceled","effective":null,"notice":null,"refund":"Apple handles all refunds for purchases made through the App Store","fees":null,"source_ids":["s3","s4","s15","s16","s17","s32"]},{"channel":"google_play","label":"Bought in the Android app","applies_to":"SuperGrok bought through Google Play in the Grok Android app","who":"The Google Account that made the purchase","method":"platform_settings","start_url":"https://support.google.com/googleplay/answer/7018481","steps":[{"do":"On your Android device, go to subscriptions in Google Play","expect":null},{"do":"Select the Grok subscription and tap Cancel subscription","expect":null},{"do":"Follow the instructions to finish","expect":null}],"confirm_by":null,"effective":"You can still use the subscription for the time you have already paid","notice":null,"refund":"Refund requests go through the xAI Refund Request form; approved refunds typically reach the original payment method within 5–10 business days","fees":null,"source_ids":["s5","s20","s25","s26"]}],"pay_less":[{"type":"free_plan","what":"Free Grok plan, which lets you try Grok within generous limits. SuperGrok adds higher rate limits across all features","evidence":"documented","source_ids":["s13","s14"]},{"type":"downgrade","what":"Change plan from the web billing settings. The FAQ doesn't list the plans you can switch to","evidence":"documented","source_ids":["s1"]},{"type":"bundle","what":"SuperGrok access is included in X Premium+, which X bills. Cancel or ask for a refund through X, not in Grok","evidence":"documented","source_ids":["s21","s27"]}],"export":[{"data":"Your Grok data, including conversations","how":"In the Grok mobile app or on grok.com, open Settings, then Data Controls, and download your data","format":null,"limits":null,"source_ids":["s30"]}],"after_cancel":{"access_until":"Not stated in the pages read. Renewal charges stop once you cancel","data_kept":"After you ask for deletion, your data can take up to 30 days to delete from SpaceXAI systems. Deleted conversations are removed within 30 days, and deleted Private Chat and user content is queued for deletion, which may take up to 30 days except as required by law","you_lose":["Higher rate limits across all features, which come with the paid plan","Conversation history once you delete it"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancel where you bought it: on grok.com, in the App Store, or in Google Play. SuperGrok through X Premium+ is cancelled through X","Ad blockers or extensions can block the Manage Subscription button; try an incognito window or another browser","A large unexpected invoice is often a SuperGrok Heavy yearly subscription, not API usage, so check the purchase date first","For payment or cancellation questions, the Terms point to support@x.ai","Deleting your account is a separate step (Settings on grok.com); the FAQ doesn't say it cancels a subscription, so cancel first"]},"sources":[{"id":"s1","url":"https://docs.x.ai/grok/faq#billing--subscriptions","title":"Grok FAQ: Billing & Subscriptions","publisher":"vendor","quote":"manage your billing directly from the website (change plan, update payment, or cancel).","supports":"cancelling and changing the plan on the web"},{"id":"s2","url":"https://docs.x.ai/grok/faq#billing--subscriptions","title":"Grok FAQ: Billing & Subscriptions","publisher":"vendor","quote":"Settings -> Billing to manage your subscription","supports":"where billing is on grok.com"},{"id":"s3","url":"https://docs.x.ai/grok/faq#billing--subscriptions","title":"Grok FAQ: Billing & Subscriptions","publisher":"vendor","quote":"Apple handles the transaction.","supports":"App Store purchases are billed by Apple"},{"id":"s4","url":"https://docs.x.ai/grok/faq#billing--subscriptions","title":"Grok FAQ: Billing & Subscriptions","publisher":"vendor","quote":"Apple handles all refunds for purchases made through the App Store.","supports":"App Store refunds go through Apple"},{"id":"s5","url":"https://docs.x.ai/grok/faq#billing--subscriptions","title":"Grok FAQ: Billing & Subscriptions","publisher":"vendor","quote":"Approved refunds are typically issued to your original payment method within 5–10 business days.","supports":"web and Google Play refund timing"},{"id":"s6","url":"https://docs.x.ai/grok/faq#billing--subscriptions","title":"Grok FAQ: Billing & Subscriptions","publisher":"vendor","quote":"Large unexpected invoices are often a SuperGrok Heavy yearly subscription, not API usage.","supports":"a surprise invoice may be a yearly plan"},{"id":"s7","url":"https://x.ai/legal/terms-of-service","title":"Terms of Service (Consumer)","publisher":"vendor","quote":"For paid subscriptions, we will automatically charge your payment method on each periodic renewal until you cancel.","supports":"auto-renewal until you cancel"},{"id":"s8","url":"https://x.ai/legal/terms-of-service","title":"Terms of Service (Consumer)","publisher":"vendor","quote":"You can cancel your paid subscription at any time","supports":"cancelling at any time"},{"id":"s9","url":"https://x.ai/legal/terms-of-service","title":"Terms of Service (Consumer)","publisher":"vendor","quote":"payments already made are non-refundable, except where required by law.","supports":"payments already made are not refunded"},{"id":"s10","url":"https://x.ai/legal/terms-of-service","title":"Terms of Service (Consumer)","publisher":"vendor","quote":"Private Chat and User Content that you request to be deleted will be queued for deletion","supports":"deletion requests are queued"},{"id":"s11","url":"https://x.ai/legal/faq","title":"Grok FAQ (Consumer)","publisher":"vendor","quote":"After you indicate that you want your data deleted, it will take up to 30 days to delete from SpaceXAI systems.","supports":"how long deletion takes"},{"id":"s12","url":"https://x.ai/legal/faq","title":"Grok FAQ (Consumer)","publisher":"vendor","quote":"you can delete your account at any time.","supports":"you can delete your account at any time"},{"id":"s13","url":"https://x.ai/pricing","title":"SuperGrok pricing","publisher":"vendor","quote":"Get to know Grok and its capabilities for free within generous limits.","supports":"the free plan"},{"id":"s14","url":"https://x.ai/pricing","title":"SuperGrok pricing","publisher":"vendor","quote":"Higher rate limits across all features","supports":"what SuperGrok adds"},{"id":"s15","url":"https://support.apple.com/en-us/118428","title":"Manage your subscriptions (Apple Support)","publisher":"platform","quote":"In Settings, tap your name.","supports":"the first step on iPhone or iPad"},{"id":"s16","url":"https://support.apple.com/en-us/118428","title":"Manage your subscriptions (Apple Support)","publisher":"platform","quote":"Tap Cancel Subscription.","supports":"the cancel button"},{"id":"s17","url":"https://support.apple.com/en-us/118428","title":"Manage your subscriptions (Apple Support)","publisher":"platform","quote":"the subscription is already canceled.","supports":"how to tell it is already cancelled"},{"id":"s20","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel or change a subscription (Google Play Help)","publisher":"platform","quote":"When you cancel a subscription, you’ll still be able to use your subscription for the time you’ve already paid.","supports":"access continues for the paid time"},{"id":"s21","url":"https://help.x.com/en/using-x/x-premium","title":"About X Premium","publisher":"vendor","quote":"Includes all Premium features with additional benefits like SuperGrok access, Grok Bot","supports":"SuperGrok is included in Premium+"},{"id":"s22","url":"https://docs.x.ai/grok/faq#billing--subscriptions","title":"Grok FAQ: Billing & Subscriptions","publisher":"vendor","quote":"If the Manage Subscription button doesn't open, ad-blockers or other apps/extensions can block it.","supports":"the Manage Subscription button and what blocks it"},{"id":"s23","url":"https://docs.x.ai/grok/faq#billing--subscriptions","title":"Grok FAQ: Billing & Subscriptions","publisher":"vendor","quote":"try an incognito window or a different browser","supports":"the workaround"},{"id":"s24","url":"https://docs.x.ai/grok/faq#billing--subscriptions","title":"Grok FAQ: Billing & Subscriptions","publisher":"vendor","quote":"If you still can't complete it, support can escalate the cancellation to the billing team.","supports":"support can escalate a stuck cancellation"},{"id":"s25","url":"https://docs.x.ai/grok/faq#billing--subscriptions","title":"Grok FAQ: Billing & Subscriptions","publisher":"vendor","quote":"Submit your refund request using the xAI Refund Request form.","supports":"how to ask for a refund"},{"id":"s26","url":"https://docs.x.ai/grok/faq#billing--subscriptions","title":"Grok FAQ: Billing & Subscriptions","publisher":"vendor","quote":"Cancel, pause or change a subscription on Google Play","supports":"Google Play purchases are managed in Google Play"},{"id":"s27","url":"https://docs.x.ai/grok/faq#billing--subscriptions","title":"Grok FAQ: Billing & Subscriptions","publisher":"vendor","quote":"You can submit a refund request from X.","supports":"refunds for X Premium go through X"},{"id":"s28","url":"https://x.ai/legal/terms-of-service","title":"Terms of Service (Consumer)","publisher":"vendor","quote":"For questions regarding payments or cancellation, please contact support@x.ai","supports":"the support address for payments and cancellation"},{"id":"s29","url":"https://x.ai/legal/terms-of-service","title":"Terms of Service (Consumer)","publisher":"vendor","quote":"Upon Service termination, you will not be entitled to any refund, except where required by law.","supports":"no refund on termination"},{"id":"s30","url":"https://x.ai/legal/faq","title":"Grok FAQ (Consumer)","publisher":"vendor","quote":"Please go to your Grok mobile app or Grok.com (Settings/Data Controls) to delete or download your data.","supports":"downloading your data"},{"id":"s31","url":"https://x.ai/legal/faq","title":"Grok FAQ (Consumer)","publisher":"vendor","quote":"conversations will be removed from our systems within 30 days.","supports":"deleted conversations are removed within 30 days"},{"id":"s32","url":"https://support.apple.com/en-us/118428","title":"Manage your subscriptions (Apple Support)","publisher":"platform","quote":"Tap Subscriptions.","supports":"the Subscriptions step"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["xAI's pages don't say when access ends after a web cancellation, or whether cancelling sends a confirmation","Apple's cancel page doesn't say when access ends after cancelling","The Google Play steps are Google's general steps; Google's page doesn't describe a confirmation","The plans you can switch between on the web aren't listed in the FAQ","The format of the data download isn't documented"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Web route: added the Manage Subscription workaround and that support can escalate a stuck cancellation","Refunds: requests go through the xAI Refund Request form (web and Google Play); no refund on termination except where law requires","Google Play route now has Google's own steps instead of a pointer to the help page","Support address now cited from the Terms (it isn't on the billing FAQ)","Added data download from Settings > Data Controls; dropped an unsourced 'safety or security' retention exception","xAI's legal and pricing pages can't be read by our quote checker, so those quotes were confirmed by reading the live pages instead"]}},"delete_account":{"url":"https://accounts.x.ai/data","difficulty":"medium","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"supergrok","name":"SuperGrok (Grok)","recipes":[{"id":"replace-supergrok","title":"General AI assistant","best_year_one_net":335}]},"page":"https://stackcut.io/cancel/supergrok","json":"https://stackcut.io/exits/supergrok.json","evidence":{"packet_revision":"d550cdae2c832216d8c1fa54e9ae81214997229c08550f02beb4f194850bdeb0","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"supergrok--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"supergrok--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"supergrok--google-play--r3","channel":"google_play","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"superhuman","name":"Superhuman Mail","category":"communication","website":"https://superhuman.com","domains":["superhuman.com"],"summary":"Individual Mail subscribers press Cmd+K (Ctrl+K on Windows) and choose Cancel Subscription, or sign in at superhuman.com/admin; Superhuman suite plans cancel at settings.superhuman.com/billing. Access lasts to the end of the billing period. Contracted teams cancel through their Customer Success Manager, with 30 days' written notice before renewal.","routes":[{"channel":"direct_web","label":"Mail-only plan (individual)","applies_to":"Individual Superhuman Mail subscriptions (Starter or Business, monthly or annual) that are not part of a team","who":"The subscriber, signed in to Superhuman Mail","method":"self_serve","start_url":"https://superhuman.com/admin","steps":[{"do":"In Superhuman Mail, press Cmd+K (Mac) or Ctrl+K (Windows) and choose Cancel Subscription; or sign in at superhuman.com/admin","expect":"Cancel Subscription"},{"do":"If you need help cancelling, email care@superhuman.com and say you want to cancel your subscription","expect":null}],"confirm_by":null,"effective":"You keep access through the end of the current billing cycle (monthly or annual) and all future payments are cancelled","notice":null,"refund":"The Terms say payments are non-refundable, with no refunds or credits for partly used periods. For annual plans the help center says Superhuman can refund the remainder if you email hello@superhuman.com, but you lose access to Mail","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8"]},{"channel":"direct_web","label":"Mail team plan (not contracted)","applies_to":"Members and admins of Superhuman Mail teams without a contract","who":"A team Admin manages billing and removes members; a member asks the admin or Billing Support","method":"self_serve","start_url":"https://superhuman.com/admin","steps":[{"do":"Member: ask your team admin to cancel your subscription, or press Cmd+K (Ctrl+K on Windows) and choose Billing Support to have Superhuman cancel it and remove you from the team","expect":"Billing Support"},{"do":"Admin: press Cmd+K (Ctrl+K on Windows) and choose Manage Team, or sign in at superhuman.com/admin","expect":null},{"do":"Admin: select Remove Member from the ellipsis menu next to each teammate you no longer want to pay for","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"The Terms say payments are non-refundable, with no refunds or credits for partly used periods","fees":null,"source_ids":["s9","s10","s11","s12","s13","s7"]},{"channel":"direct_web","label":"Superhuman suite (Business) plan","applies_to":"Superhuman suite subscriptions that include Mail (Business); cancelling also covers Grammarly, Docs and Go on that subscription","who":"The Superhuman account admin who manages billing","method":"self_serve","start_url":"https://settings.superhuman.com/billing","steps":[{"do":"Go to the Subscription page at settings.superhuman.com/billing","expect":"Cancel Subscription, at the bottom of the page"},{"do":"Scroll down to the bottom of the page and click Cancel Subscription","expect":"Continue to cancel"},{"do":"Click Continue to cancel and select a cancellation reason from the list","expect":"Cancel Subscription"},{"do":"Confirm by clicking Cancel Subscription","expect":null}],"confirm_by":null,"effective":"You can keep using the service until the end of the term you paid for; at the end of that billing cycle the account converts to a Free subscription","notice":null,"refund":"Previous charges are not refunded","fees":null,"source_ids":["s14","s15","s16","s17","s18","s19","s20","s43","s4","s5"]},{"channel":"sales_contract","applies_to":"Contracted Mail teams and Enterprise customers whose Order references Superhuman's Customer Business Agreement","who":"The customer's admin, with the Customer Success Manager","method":"contact_sales","start_url":null,"steps":[{"do":"Ask your Customer Success Manager to cancel your subscription","expect":null},{"do":"To stop the automatic renewal, email written notice to contract_notices@superhuman.com at least 30 days before the end of the Subscription Term (unless your Order says otherwise)","expect":null}],"confirm_by":null,"effective":"At the end of the current Subscription Term set in the Order","notice":"Unless the Order says otherwise, the subscription renews automatically for an equal term; written notice is needed no less than 30 days before the term ends. Notice counts as received when the email is sent","refund":"Fees are non-refundable except as required by law or as the agreement expressly sets out","fees":"Payment obligations are non-cancellable, so fees for the rest of the term remain due","source_ids":["s21","s22","s23","s24","s25","s26","s44"]}],"pay_less":[{"type":"annual_billing","what":"Annual Mail plans are about 17% cheaper: Starter $300/year instead of $30/month, Business $396/year instead of $40/month. Monthly subscribers can email hello@superhuman.com to switch; the invoice is prorated","evidence":"documented","source_ids":["s27","s28","s29","s30"]},{"type":"student_or_nonprofit","what":"Student and nonprofit pricing for Mail: email hello@superhuman.com to ask","evidence":"documented","source_ids":["s31"]},{"type":"seat_reduction","what":"On a Mail team, an Admin can remove teammates you no longer pay for (Manage Team, then Remove Member); the help doesn't say when the bill drops","evidence":"documented","source_ids":["s11","s12","s13"]}],"export":[{"data":"Customer Data held by Superhuman (business and enterprise customers under the Customer Business Agreement)","how":"Export it from your account settings during the Subscription Term; after termination or expiry, ask Superhuman in writing to return or destroy it","format":null,"limits":"The in-settings export is available during the Subscription Term","source_ids":["s32","s33"]}],"after_cancel":{"access_until":"The end of the current billing period; a suite account then converts to a Free subscription","data_kept":"Once the Services end, Superhuman may delete User Content from its live databases; no retention period is stated. Business customers can ask in writing for their Customer Data to be returned or destroyed","you_lose":["Superhuman Mail access at the end of the billing period (the Free suite plan does not include Mail)","A cancelled team Mail subscription's team data and settings, which do not transfer to a suite","On an annual plan, access to Mail at once if you take the refund of the remainder"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"Superhuman suite: after Continue to cancel you must pick a cancellation reason before the final Cancel Subscription. The Mail-only flow's screens are not documented","tips":["Mail is billed one of two ways: a Mail-only subscription (Cmd+K, Cancel Subscription) or a Superhuman suite Business plan (settings.superhuman.com/billing). Check which one charges you","Buying the suite does not replace a team Mail subscription: teams keep being billed for Mail separately. An individual Mail-only subscription is cancelled automatically, with a prorated refund, when you buy the Business suite","Suite subscription changes apply to Grammarly, Docs and Go as well as Mail","Team members can't cancel on their own: ask the team admin, or use Cmd+K, Billing Support","After cancelling, you can also revoke Superhuman's access to your mailbox: in your Google account permissions (click Superhuman, then Remove), or in your Microsoft account's Privacy tab under Apps and services that can access your data","To come back later, sign up again at superhuman.com/plans/mail with the same account"]},"sources":[{"id":"s1","url":"https://help.superhuman.com/hc/en-us/articles/46005769279373-Cancelling-Your-Subscription","title":"Cancelling Your Subscription","publisher":"vendor","quote":"To cancel your Superhuman Mail subscription, hit Cmd+K (Mac) or Ctrl+K (Windows) → Cancel Subscription or log into superhuman.com/admin.","supports":"the individual cancel steps"},{"id":"s2","url":"https://superhuman.com/legal/terms","title":"Superhuman Terms of Service","publisher":"vendor","quote":"the parent company of Coda Project LLC and Superhuman Labs LLC, the creators of Coda and Superhuman Mail, respectively","supports":"the Terms cover Superhuman Mail"},{"id":"s3","url":"https://superhuman.com/legal/terms","title":"Superhuman Terms of Service","publisher":"vendor","quote":"If you need help to cancel your Subscription, please feel free to contact care@superhuman.com our Customer Care team and indicate your desire to cancel your Subscription.","supports":"cancel help by email"},{"id":"s4","url":"https://superhuman.com/legal/terms","title":"Superhuman Terms of Service","publisher":"vendor","quote":"Following cancellation of a Paid Subscription, (i) you will continue to have access to that Paid Subscription through the end of your then-current Billing Cycle","supports":"when access ends"},{"id":"s5","url":"https://superhuman.com/legal/terms","title":"Superhuman Terms of Service","publisher":"vendor","quote":"at the end of that current Billing Cycle, your Account will be converted to a Free Subscription, and (iii) all future payments for your Paid Subscription will be canceled.","supports":"future payments stop; account converts to Free"},{"id":"s6","url":"https://help.superhuman.com/hc/en-us/articles/46005725789837-Annual-Plan","title":"Annual Plan","publisher":"vendor","quote":"When you cancel an annual plan, you'll still have access to Mail until the end of that billing period.","supports":"annual plans keep access to the period end"},{"id":"s7","url":"https://superhuman.com/legal/terms","title":"Superhuman Terms of Service","publisher":"vendor","quote":"all payments made by you under these Terms are non-refundable and payment obligations are non-cancelable, and we do not provide refunds or credits for any partially used Subscription periods","supports":"the no-refund rule"},{"id":"s8","url":"https://help.superhuman.com/hc/en-us/articles/46005725789837-Annual-Plan","title":"Annual Plan","publisher":"vendor","quote":"Or, we can refund you for the remainder (but you'd lose access to Mail). Please reach out to hello@superhuman.com if you'd like assistance with this!","supports":"annual refund of the remainder, requested at hello@superhuman.com"},{"id":"s9","url":"https://help.superhuman.com/hc/en-us/articles/46005769279373-Cancelling-Your-Subscription","title":"Cancelling Your Subscription","publisher":"vendor","quote":"If you are a member of a non-contracted team, reach out to your admin to cancel your subscription.","supports":"team members go through the admin"},{"id":"s10","url":"https://help.superhuman.com/hc/en-us/articles/46005769279373-Cancelling-Your-Subscription","title":"Cancelling Your Subscription","publisher":"vendor","quote":"Alternatively, you can hit Cmd+K or Ctrl+K → Billing Support to have our team cancel your subscription and remove you from the team.","supports":"the Billing Support path for members"},{"id":"s11","url":"https://help.superhuman.com/hc/en-us/articles/46005769279373-Cancelling-Your-Subscription","title":"Cancelling Your Subscription","publisher":"vendor","quote":"If you are an admin of a non-contracted team, you can remove members by hitting Cmd+K or Ctrl+K → Manage Team or by logging into superhuman.com/admin.","supports":"where admins remove members"},{"id":"s12","url":"https://help.superhuman.com/hc/en-us/articles/46005770110861-Admin-Console","title":"Admin Console","publisher":"vendor","quote":"Admin — can add or remove team members, change member roles, and manage billing","supports":"admins manage billing"},{"id":"s13","url":"https://help.superhuman.com/hc/en-us/articles/46005770110861-Admin-Console","title":"Admin Console","publisher":"vendor","quote":"Select Remove Member from the ellipsis menu to remove a teammate.","supports":"removing a teammate"},{"id":"s14","url":"https://help.superhuman.com/hc/en-us/articles/46193448402573","title":"Manage your Superhuman subscription","publisher":"vendor","quote":"Superhuman subscription settings apply across all products included in the Superhuman suite.","supports":"suite changes apply to every product"},{"id":"s15","url":"https://help.superhuman.com/hc/en-us/articles/46193448402573","title":"Manage your Superhuman subscription","publisher":"vendor","quote":"If you cancel, you may continue to use the service until the end of the term you paid for, but previous charges will not be refunded.","supports":"suite: access to term end, no refund"},{"id":"s16","url":"https://help.superhuman.com/hc/en-us/articles/46193448402573","title":"Manage your Superhuman subscription","publisher":"vendor","quote":"Scroll down to the bottom of the page and click Cancel Subscription.","supports":"suite cancel step"},{"id":"s17","url":"https://help.superhuman.com/hc/en-us/articles/46193448402573","title":"Manage your Superhuman subscription","publisher":"vendor","quote":"Proceed to Continue to cancel.","supports":"suite cancel step"},{"id":"s18","url":"https://help.superhuman.com/hc/en-us/articles/46193448402573","title":"Manage your Superhuman subscription","publisher":"vendor","quote":"Select a cancellation reason from the list.","supports":"the reason prompt"},{"id":"s19","url":"https://help.superhuman.com/hc/en-us/articles/46193448402573","title":"Manage your Superhuman subscription","publisher":"vendor","quote":"Confirm the action by clicking Cancel Subscription.","supports":"the final confirm"},{"id":"s20","url":"https://help.superhuman.com/hc/en-us/articles/46242099320845","title":"Superhuman plans & pricing","publisher":"vendor","quote":"Subscription settings for the Superhuman suite are managed at settings.superhuman.com/billing.","supports":"where suite billing is managed"},{"id":"s21","url":"https://help.superhuman.com/hc/en-us/articles/46005769279373-Cancelling-Your-Subscription","title":"Cancelling Your Subscription","publisher":"vendor","quote":"Please reach out to your Customer Success Manager to cancel your subscription.","supports":"the contracted-team route"},{"id":"s22","url":"https://superhuman.com/legal/terms/customer-business-agreement","title":"Customer Business Agreement","publisher":"vendor","quote":"Customer's subscription to the Services will automatically renew for a Subscription Term equivalent in length to the then-expiring Subscription Term","supports":"automatic renewal"},{"id":"s23","url":"https://superhuman.com/legal/terms/customer-business-agreement","title":"Customer Business Agreement","publisher":"vendor","quote":"by providing written notice to the other Party no less than 30 days prior to the end of such Subscription Term","supports":"the 30-day non-renewal notice (to end an Order at the end of the term)"},{"id":"s44","url":"https://superhuman.com/legal/terms/customer-business-agreement","title":"Customer Business Agreement","publisher":"vendor","quote":"Notice will be treated as received when the email is sent.","supports":"when emailed notice counts"},{"id":"s24","url":"https://superhuman.com/legal/terms/customer-business-agreement","title":"Customer Business Agreement","publisher":"vendor","quote":"Customer will provide notices under this Agreement to Superhuman by sending an email to contract_notices@superhuman.com.","supports":"how notice is sent"},{"id":"s25","url":"https://superhuman.com/legal/terms/customer-business-agreement","title":"Customer Business Agreement","publisher":"vendor","quote":"All payment obligations are non-cancellable, and Fees are non-refundable except as required by law or as expressly set out in this Agreement.","supports":"fees remain due; no refunds"},{"id":"s26","url":"https://superhuman.com/legal/terms","title":"Superhuman Terms of Service","publisher":"vendor","quote":"These Terms do not apply to our various enterprise-tier products and services","supports":"enterprise plans have separate terms"},{"id":"s27","url":"https://help.superhuman.com/hc/en-us/articles/46005725789837-Annual-Plan","title":"Annual Plan","publisher":"vendor","quote":"Starter: $300/year (a 17% discount on the $30/month plan)","supports":"annual Starter price"},{"id":"s28","url":"https://help.superhuman.com/hc/en-us/articles/46005725789837-Annual-Plan","title":"Annual Plan","publisher":"vendor","quote":"Business: $396/year (a 17% discount on the $40/month plan)","supports":"annual Business price"},{"id":"s29","url":"https://help.superhuman.com/hc/en-us/articles/46005725789837-Annual-Plan","title":"Annual Plan","publisher":"vendor","quote":"Just send an email to hello@superhuman.com and they'll switch you over right away","supports":"how monthly subscribers switch"},{"id":"s30","url":"https://help.superhuman.com/hc/en-us/articles/46005725789837-Annual-Plan","title":"Annual Plan","publisher":"vendor","quote":"When you switch from our monthly plan to the annual plan, we'll prorate your invoice to take your latest payment into account.","supports":"switching is prorated"},{"id":"s31","url":"https://help.superhuman.com/hc/en-us/articles/46005733349517-Pricing-Plans","title":"Pricing Plans","publisher":"vendor","quote":"To learn about student and non-profit pricing, email hello@superhuman.com.","supports":"student and nonprofit pricing"},{"id":"s32","url":"https://superhuman.com/legal/terms/customer-business-agreement","title":"Customer Business Agreement","publisher":"vendor","quote":"During the Subscription Term, Customer will have the ability within its account settings to export and/or delete its Customer Data.","supports":"exporting Customer Data"},{"id":"s33","url":"https://superhuman.com/legal/terms/customer-business-agreement","title":"Customer Business Agreement","publisher":"vendor","quote":"Upon termination or expiry of this Agreement, Superhuman will, at the choice and written request of Customer, return to Customer and/or securely destroy all Customer Data","supports":"return or destruction after the term"},{"id":"s34","url":"https://superhuman.com/legal/terms","title":"Superhuman Terms of Service","publisher":"vendor","quote":"your right to use the Services or the applicable feature or functionality will automatically terminate, and we may delete User Content from our live databases.","supports":"data may be deleted after the Services end"},{"id":"s35","url":"https://help.superhuman.com/hc/en-us/articles/46185486670733-Superhuman-Suite","title":"Superhuman Suite","publisher":"vendor","quote":"If you cancel your team Mail subscription, your previous team data and settings will not transfer to a suite.","supports":"team data doesn't carry over"},{"id":"s36","url":"https://help.superhuman.com/hc/en-us/articles/46185486670733-Superhuman-Suite","title":"Superhuman Suite","publisher":"vendor","quote":"If you purchase a Superhuman suite for yourself or your team, you will continue to be billed for Mail separately.","supports":"team Mail billing continues after buying the suite"},{"id":"s37","url":"https://help.superhuman.com/hc/en-us/articles/46185486670733-Superhuman-Suite","title":"Superhuman Suite","publisher":"vendor","quote":"Once you've successfully purchased the Business suite, the Mail system will automatically cancel your individual Mail-only subscription and issue a prorated refund.","supports":"individual Mail subscriptions end when the suite is bought"},{"id":"s38","url":"https://help.superhuman.com/hc/en-us/articles/46185486670733-Superhuman-Suite","title":"Superhuman Suite","publisher":"vendor","quote":"More advanced Grammarly, Coda, and Go, as well as Mail with Business features.","supports":"Mail is in the Business suite (not Free or Pro)"},{"id":"s39","url":"https://help.superhuman.com/hc/en-us/articles/46005551037581-Remove-Superhuman-Mail","title":"Remove Superhuman Mail","publisher":"vendor","quote":"Open your Google account permissions.","supports":"revoking Gmail access"},{"id":"s40","url":"https://help.superhuman.com/hc/en-us/articles/46005551037581-Remove-Superhuman-Mail","title":"Remove Superhuman Mail","publisher":"vendor","quote":"Find Superhuman and click on Edit to adjust those settings.","supports":"revoking Outlook access"},{"id":"s41","url":"https://help.superhuman.com/hc/en-us/articles/46005769279373-Cancelling-Your-Subscription","title":"Cancelling Your Subscription","publisher":"vendor","quote":"To reactivate your subscription, visit superhuman.com/plans/mail and sign up using the same account you originally used.","supports":"reactivating later"},{"id":"s42","url":"https://superhuman.com/legal/terms","title":"Superhuman Terms of Service","publisher":"vendor","quote":"SUCH PAID SUBSCRIPTION WILL BE AUTOMATICALLY RENEWED FOR ADDITIONAL PERIODS OF THE SAME DURATION AS YOUR INITIAL SUBSCRIPTION PERIOD","supports":"self-serve plans auto-renew"},{"id":"s43","url":"https://help.superhuman.com/hc/en-us/articles/46242099320845","title":"Superhuman plans & pricing","publisher":"vendor","quote":"The Superhuman suite allows you to manage your team's access to all included products with a single Superhuman admin account.","supports":"the suite is managed from one admin account"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["The Mail-only cancel flow's screens, confirmation email and final button are not documented beyond Cmd+K, Cancel Subscription","How a non-contracted team admin cancels the whole team subscription (rather than removing members) is not documented","When the bill drops after an admin removes a team member is not stated","How long Superhuman keeps data after cancelling is not stated, and no official page read confirms that your email stays in your Gmail or Outlook account","No Apple App Store or Google Play subscription route is documented for Mail"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Re-copied s8 so the annual refund quote includes the hello@superhuman.com contact","Checked Mail-only, team, suite and contract routes, the Customer Business Agreement's 30-day non-renewal notice by email to contract_notices@superhuman.com, refunds and exports against official pages"]}},"stackcut":{"vendor_id":"superhuman","name":"Superhuman (Grammarly, Mail, Go)","recipes":[{"id":"replace-superhuman","title":"AI writing email","best_year_one_net":168}]},"page":"https://stackcut.io/cancel/superhuman","json":"https://stackcut.io/exits/superhuman.json","evidence":{"packet_revision":"9e9ef219ecd8621405d72ee128ba21b3b45c72a0975ac669d16059257fffa63d","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"superhuman--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"superhuman--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"superhuman--direct-web--r3","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"superhuman--sales-contract--r4","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"surfshark","name":"Surfshark","category":"security_privacy","website":"https://surfshark.com","domains":["surfshark.com"],"summary":"Cancel auto-renewal in your Surfshark account (Subscription, then Payments, then Cancel auto-renewal); access lasts until the paid period ends. App store purchases are cancelled with Apple, Google Play or Amazon. Gotcha: cancelling doesn't refund; ask separately within 30 days of a first purchase (website or Google Play).","routes":[{"channel":"direct_web","applies_to":"Subscriptions bought on the Surfshark website (including those billed through Paddle or Cleverbridge)","who":"The account holder (log in required)","method":"self_serve","start_url":"https://my.surfshark.com/account/subscription/payments","steps":[{"do":"Log in to the Surfshark account page","expect":null},{"do":"Click your email address in the top-right corner and select Subscription","expect":"Payments"},{"do":"Open the Payments section","expect":"Cancel auto-renewal (shown as Cancel renewal under Subscription details)"},{"do":"Click Cancel auto-renewal and confirm on screen","expect":null}],"confirm_by":"You may get a confirmation email; the Subscription page shows the expiration date instead of a renewal date","effective":"Automatic payments stop; the subscription stays active until the end of the current billing period","notice":"None; Surfshark emails before the automatic renewal of plans longer than one month","refund":"Full refund within 30 days of the first purchase on the website, only once; ask through live chat. Renewals and add-ons such as Dedicated IP or Alternative ID are non-refundable, and there is no refund for the unused part of a period","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s21","s22","s23","s24","s26"]},{"channel":"apple_app_store","applies_to":"Subscriptions bought in the Surfshark iPhone, iPad or Mac app through the Apple App Store","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"On an iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then tap the Surfshark subscription","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription (you may need to scroll down)","expect":null}],"confirm_by":"Surfshark shows an expiration message, or no Cancel button, in Subscriptions","effective":"Access remains until the subscription expires","notice":null,"refund":"Request refunds from Apple via Apple Support","fees":null,"source_ids":["s1","s9","s10","s11","s12"]},{"channel":"google_play","applies_to":"Subscriptions bought in the Surfshark Android app through Google Play","who":"The Google Account that pays for the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to subscriptions in Google Play, signed in to the Google Account that pays","expect":"Surfshark"},{"do":"Next to Surfshark, click Manage, then Cancel subscription","expect":"a confirmation pop-up asking for a reason"},{"do":"Select a reason, then click Continue","expect":null}],"confirm_by":null,"effective":"You can keep using Surfshark for the time already paid","notice":null,"refund":"Within 48 hours of purchase, ask Google Play Support; after that, Surfshark support can help under its 30-day policy","fees":null,"source_ids":["s9","s13","s14","s15"]},{"channel":"amazon","applies_to":"Subscriptions bought through the Amazon Appstore","who":"The Amazon account used for the purchase","method":"platform_settings","start_url":null,"steps":[{"do":"Cancel the subscription through the Amazon account used for the purchase","expect":null}],"confirm_by":null,"effective":"Access remains until the subscription expires","notice":null,"refund":"Handled by Amazon: ask Amazon Support","fees":null,"source_ids":["s1","s9","s16","s25"]},{"channel":"reseller_or_partner","applies_to":"Subscriptions bought from a reseller other than Paddle, Google Play or Cleverbridge, or paid with a prepaid or gift card","who":"The buyer, through the reseller","method":"platform_settings","start_url":null,"steps":[{"do":"Contact the reseller you bought from; cancelling automatic payments and refunds follow its terms","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"Surfshark can't refund these purchases; ask the original seller","fees":null,"source_ids":["s17","s18"]}],"pay_less":[{"type":"downgrade","what":"Starter costs less than One+: on 24-month plans Starter is $67.23 for the first 27 months, versus $121.23 for One+ (US pricing page, 2026-09-29)","evidence":"documented","source_ids":["s19","s20"]}],"export":[],"after_cancel":{"access_until":"The end of the current billing period (the expiration date on the Subscription page)","data_kept":null,"you_lose":["Surfshark VPN and any bundled Surfshark One features once the period ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Support can cancel automatic payments for you: email support@surfshark.com or use live chat","If there is no cancel option in the Surfshark account, the plan was probably bought through an app store; cancel it there","Cancelling auto-renewal does not refund; ask for the 30-day refund separately through live chat (website and Google Play purchases qualify, once)"]},"sources":[{"id":"s1","url":"https://support.surfshark.com/hc/en-us/articles/360003069694-How-to-cancel-auto-renewal-for-your-Surfshark-subscription","title":"How to cancel auto-renewal for your Surfshark subscription","publisher":"vendor","quote":"Canceling auto‑renewal does not end access immediately - the subscription remains active until the end of the current billing period.","supports":"when cancelling takes effect"},{"id":"s2","url":"https://support.surfshark.com/hc/en-us/articles/360003069694-How-to-cancel-auto-renewal-for-your-Surfshark-subscription","title":"How to cancel auto-renewal for your Surfshark subscription","publisher":"vendor","quote":"Log in to the Surfshark account page. Click the email address in the top‑right corner and select Subscription: Open the Payments section: Click Cancel auto‑renewal, then confirm:","supports":"the web cancel steps"},{"id":"s3","url":"https://support.surfshark.com/hc/en-us/articles/17673853278226-Manage-your-subscription","title":"Manage your subscription","publisher":"vendor","quote":"After canceling: Your subscription remains active until the expiration date No additional charges are made You may receive a confirmation email","supports":"what confirms it, and when it takes effect"},{"id":"s4","url":"https://surfshark.com/terms-of-service","title":"Surfshark Terms of Service","publisher":"vendor","quote":"You can also contact us at any time at support@surfshark.com and your automatic payments will be canceled by our support team.","supports":"support can cancel by email"},{"id":"s5","url":"https://surfshark.com/terms-of-service","title":"Surfshark Terms of Service","publisher":"vendor","quote":"We will inform you in advance by email about the automatic renewal of your subscription (if it is longer than one month).","supports":"renewal reminder emails"},{"id":"s6","url":"https://support.surfshark.com/hc/en-us/articles/360003103653-What-is-your-refund-policy","title":"What is Surfshark's refund policy","publisher":"vendor","quote":"If you purchased your Surfshark subscription through the Surfshark website, you are eligible for a full refund within 30 days of your first purchase.","supports":"the 30-day refund for web purchases"},{"id":"s7","url":"https://surfshark.com/terms-of-service","title":"Surfshark Terms of Service","publisher":"vendor","quote":"Please note that for all subscription plans, the 30-day money-back guarantee applies only to the initial purchase; all recurring payments are non-refundable.","supports":"renewals are non-refundable"},{"id":"s8","url":"https://support.surfshark.com/hc/en-us/articles/360003069694-How-to-cancel-auto-renewal-for-your-Surfshark-subscription","title":"How to cancel auto-renewal for your Surfshark subscription","publisher":"vendor","quote":"Refunds are not provided for the unused part of an active subscription period.","supports":"no refund for the unused part of a period"},{"id":"s9","url":"https://support.surfshark.com/hc/en-us/articles/360003069694-How-to-cancel-auto-renewal-for-your-Surfshark-subscription","title":"How to cancel auto-renewal for your Surfshark subscription","publisher":"vendor","quote":"Subscriptions purchased through app stores are managed by the platform used for payment. Auto‑renewal must be canceled directly through that platform.","supports":"app store purchases are cancelled with the store"},{"id":"s10","url":"https://support.surfshark.com/hc/en-us/articles/360003103653-What-is-your-refund-policy","title":"What is Surfshark's refund policy","publisher":"vendor","quote":"Apple App Store Refunds must be requested directly from Apple via Apple Support.","supports":"Apple refund route"},{"id":"s11","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple cancel steps on iPhone or iPad"},{"id":"s12","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm an Apple cancellation"},{"id":"s13","url":"https://support.surfshark.com/hc/en-us/articles/360003103653-What-is-your-refund-policy","title":"What is Surfshark's refund policy","publisher":"vendor","quote":"If the purchase was made within the last 48 hours, you can request a refund directly through Google Play Support. Otherwise, Surfshark support can assist with the request.","supports":"Google Play refund route"},{"id":"s14","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.","supports":"the Google Play cancel steps, including the reason pop-up"},{"id":"s15","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when a Google Play cancellation takes effect"},{"id":"s16","url":"https://support.surfshark.com/hc/en-us/articles/360003069694-How-to-cancel-auto-renewal-for-your-Surfshark-subscription","title":"How to cancel auto-renewal for your Surfshark subscription","publisher":"vendor","quote":"Amazon Appstore Subscriptions can be canceled through the Amazon account used for purchase.","supports":"Amazon Appstore route"},{"id":"s17","url":"https://surfshark.com/terms-of-service","title":"Surfshark Terms of Service","publisher":"vendor","quote":"If you purchased the Services from a third party your possibilities to cancel automatic payments are subject to its terms.","supports":"reseller purchases follow the reseller's terms"},{"id":"s18","url":"https://surfshark.com/terms-of-service","title":"Surfshark Terms of Service","publisher":"vendor","quote":"We are not able to grant you a refund if you obtained your Surfshark subscription via resellers other than Paddle, Google Play, or Cleverbridge.","supports":"no Surfshark refunds for other resellers"},{"id":"s19","url":"https://surfshark.com/pricing","title":"Surfshark pricing","publisher":"vendor","quote":"Surfshark Starter $2.49 /mo. + 3 EXTRA months old price $444.15 sale price $67.23 for the first 27 months (VAT may apply).","supports":"Starter 24-month price"},{"id":"s20","url":"https://surfshark.com/pricing","title":"Surfshark pricing","publisher":"vendor","quote":"Surfshark One+ $4.49 /mo. + 3 EXTRA months old price $589.95 sale price $121.23 for the first 27 months (VAT may apply).","supports":"One+ 24-month price"},{"id":"s21","url":"https://support.surfshark.com/hc/en-us/articles/360003103653-What-is-your-refund-policy","title":"What is Surfshark's refund policy","publisher":"vendor","quote":"The subscription was not purchased via our authorized billing partners (Paddle, Google Play or Cleverbridge)","supports":"Google Play, Paddle and Cleverbridge purchases can get the money-back refund"},{"id":"s22","url":"https://support.surfshark.com/hc/en-us/articles/360003103653-What-is-your-refund-policy","title":"What is Surfshark's refund policy","publisher":"vendor","quote":"The refund has already been issued before (the guarantee applies only to the first subscription purchase)","supports":"the refund is given only once"},{"id":"s23","url":"https://support.surfshark.com/hc/en-us/articles/360003103653-What-is-your-refund-policy","title":"What is Surfshark's refund policy","publisher":"vendor","quote":"The purchase includes non‑refundable add‑ons (such as anonymous Dedicated IP or Alternative ID services)","supports":"add-ons are not refunded"},{"id":"s24","url":"https://support.surfshark.com/hc/en-us/articles/360003103653-What-is-your-refund-policy","title":"What is Surfshark's refund policy","publisher":"vendor","quote":"contact Surfshark's customer support via live chat","supports":"refunds are requested through live chat"},{"id":"s25","url":"https://support.surfshark.com/hc/en-us/articles/360003103653-What-is-your-refund-policy","title":"What is Surfshark's refund policy","publisher":"vendor","quote":"Amazon Appstore Refunds are managed by Amazon via Amazon Support.","supports":"Amazon Appstore refunds"},{"id":"s26","url":"https://support.surfshark.com/hc/en-us/articles/360003069694-How-to-cancel-auto-renewal-for-your-Surfshark-subscription","title":"How to cancel auto-renewal for your Surfshark subscription","publisher":"vendor","quote":"Alternatively, you can cancel your subscription by reaching out to our Customer Support team via the live chat","supports":"support can cancel through live chat"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Amazon Appstore steps aren't confirmed on Amazon's own cancel page, which couldn't be checked","Whether Apple-billed access runs to the end of the period is stated only by Surfshark, not on Apple's cancel page","Renewal prices and monthly-plan prices are not on the static pricing page","How long Surfshark keeps account data after cancelling is not stated on the pages we read; no data export is documented","Whether the cancel flow shows a retention offer is not documented"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["summary: Google Play first purchases also get the 30-day refund (Paddle, Google Play and Cleverbridge are authorized partners); was 'only a first web purchase'","direct refund: refund given only once, add-ons (Dedicated IP, Alternative ID) excluded, request through live chat (s21-s24)","Amazon route refund: handled by Amazon Support (s25); support can also cancel through live chat (s26)","All 20 original quotes and the cancel steps re-confirmed on Surfshark, Apple and Google pages"]}},"delete_account":{"url":"https://my.surfshark.com/account/delete","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/surfshark","json":"https://stackcut.io/exits/surfshark.json","localized":[{"language":"nl","market":"NL","title":"Surfshark opzeggen","page":"https://stackcut.io/nl/cancel/surfshark","checked_on":"2026-10-05"}],"evidence":{"packet_revision":"0a7009b74aeb4853c7e0ecf8e79474bc6f3e37b4a048ef8654a2b3e38728bbd3","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"surfshark--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"surfshark--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"surfshark--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"surfshark--amazon--r4","channel":"amazon","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"surfshark--reseller-or-partner--r5","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"surveymonkey","name":"SurveyMonkey","category":"productivity","website":"https://www.surveymonkey.com","domains":["surveymonkey.com"],"summary":"Turn off auto-renew: My Account, Billing Details, Manage Subscription, Downgrade to Basic, give a reason, Downgrade, then Done (not Keep my plan). Paid features last until the next billing date; remaining time isn't refunded. iOS app purchases are cancelled with Apple; sales-assisted accounts by contacting SurveyMonkey.","routes":[{"channel":"direct_web","applies_to":"Paid plans billed by SurveyMonkey (individual plans, and teams via the Primary Admin)","who":"The account holder who upgraded, or the Team Primary Admin","method":"self_serve","start_url":null,"steps":[{"do":"Log in, select your Profile circle, then My Account, then the Billing Details tab","expect":"Manage Subscription, under Billing Profile"},{"do":"Select Manage Subscription, then Downgrade to Basic","expect":"a request for your reason and a checkbox"},{"do":"Give a reason, check the box confirming you'll lose paid features and extra responses will be deleted, then select Downgrade","expect":"the subscription being canceled and the date your account will downgrade"},{"do":"Select Done to cancel auto-renew (Keep my plan keeps the subscription)","expect":null}],"confirm_by":"The last screen shows the subscription being canceled and the date the account will downgrade","effective":"Auto-renew stops; paid features stay until the next billing date, then the account moves to the free Basic plan (a team is dissolved)","notice":"Cancel auto-renew before the next billing date; invoice payers are emailed the renewal invoice 45 days before that date","refund":"No automatic refund for remaining time; previous charges aren't refunded unless the law requires it. Consumers in the European countries listed in SurveyMonkey's EU cancellation policy can cancel a new paid subscription within 14 days of the activation email and get the fees back (the account moves to the free plan)","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s10","s11","s12","s23","s24","s25","s26","s27"]},{"channel":"apple_app_store","applies_to":"Plans bought in the SurveyMonkey iOS app (billed by Apple)","who":"The Apple Account that bought the plan","method":"platform_settings","start_url":null,"steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then SurveyMonkey","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription (you may need to scroll down)","expect":null}],"confirm_by":"The subscription shows an expiration message and no Cancel button in Subscriptions","effective":null,"notice":"For a free trial, cancel at least 24 hours before the trial ends","refund":null,"fees":null,"source_ids":["s7","s21","s22","s28"]},{"channel":"sales_contract","applies_to":"Accounts set up with SurveyMonkey's sales team, and accounts with an unpaid invoice (no cancel option is shown)","who":"The account holder","method":"contact_sales","start_url":null,"steps":[{"do":"Contact SurveyMonkey through its help center and ask to cancel the account","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s8","s9"]}],"pay_less":[{"type":"downgrade","what":"Move to a lower-tier paid plan instead of cancelling","evidence":"documented","source_ids":["s14"]},{"type":"free_plan","what":"The Basic (free) plan, with limited creation and analysis, 10 questions per survey or form, and fewer responses","evidence":"documented","source_ids":["s14"]},{"type":"student_or_nonprofit","what":"Discounts for some nonprofits, students and educators, granted for one-year periods; only when upgrading from a free plan, not for existing paid accounts","evidence":"documented","source_ids":["s16","s17"]}],"export":[{"data":"Survey results: question summaries and individual responses","how":"In Analyze results, select Export, then New export; choose the data, pick a file format and select Export","format":"PDF, PPT, XLS, CSV or SPSS","limits":"A paid feature; exports stay available under Previous exports for 14 days","source_ids":["s18","s19","s20"]}],"after_cancel":{"access_until":"Your next billing date","data_kept":"After a downgrade, responses over the free plan's limit can't be viewed and may be deleted after a 30-day grace period. A deleted account's data is removed within 90 days","you_lose":["Paid features","Viewing responses over the free plan's response limit","The team, if you cancel a team plan"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The flow asks why you're downgrading and for a checkbox before Downgrade; the last screen offers Keep my plan next to Done","tips":["Select Done on the last screen: Keep my plan leaves auto-renew on","Export responses before the downgrade date: responses over the free limit become unviewable and may be deleted","If you bought the plan in the iOS app, cancel with Apple, not in SurveyMonkey","EU and other listed European consumers: within 14 days of the email confirming a new paid subscription, use the cancellation form on SurveyMonkey's EU Subscription Cancellation Policy page for a refund of the fees paid"]},"sources":[{"id":"s1","url":"https://help.surveymonkey.com/en/surveymonkey/billing/account-cancelation/","title":"Canceling or Deleting Your SurveyMonkey Account","publisher":"vendor","quote":"If you upgraded to a paid plan or you're a Team Primary Admin, you can turn off auto-renew to cancel your subscription at the next billing cycle.","supports":"who can cancel"},{"id":"s2","url":"https://help.surveymonkey.com/en/surveymonkey/billing/account-cancelation/","title":"Canceling or Deleting Your SurveyMonkey Account","publisher":"vendor","quote":"Select My Account. Select the Billing Details tab. Under Billing Profile, select Manage Subscription.","supports":"where the cancel flow starts"},{"id":"s3","url":"https://help.surveymonkey.com/en/surveymonkey/billing/account-cancelation/","title":"Canceling or Deleting Your SurveyMonkey Account","publisher":"vendor","quote":"Select Downgrade to Basic. Let us know why you're downgrading, and check the box to confirm you understand you'll lose paid features and extra responses will be deleted.","supports":"the downgrade steps and the reason prompt"},{"id":"s4","url":"https://help.surveymonkey.com/en/surveymonkey/billing/account-cancelation/","title":"Canceling or Deleting Your SurveyMonkey Account","publisher":"vendor","quote":"We'll show you the subscription being canceled and the date your account will downgrade. Select Done to cancel auto-renew","supports":"the final step and how to confirm"},{"id":"s5","url":"https://help.surveymonkey.com/en/surveymonkey/billing/account-cancelation/","title":"Canceling or Deleting Your SurveyMonkey Account","publisher":"vendor","quote":"you'll continue to be able to access and benefit from paid features until the plan downgrades on your next billing date.","supports":"when access ends"},{"id":"s6","url":"https://help.surveymonkey.com/en/surveymonkey/billing/account-cancelation/","title":"Canceling or Deleting Your SurveyMonkey Account","publisher":"vendor","quote":"If you're canceling a team, all accounts will downgrade and the team will be dissolved.","supports":"what happens to a team"},{"id":"s7","url":"https://help.surveymonkey.com/en/surveymonkey/billing/account-cancelation/","title":"Canceling or Deleting Your SurveyMonkey Account","publisher":"vendor","quote":"If you purchased a SurveyMonkey plan through the SurveyMonkey mobile app for iOS, billing is managed by Apple instead of SurveyMonkey.","supports":"the Apple route"},{"id":"s8","url":"https://help.surveymonkey.com/en/surveymonkey/billing/account-cancelation/","title":"Canceling or Deleting Your SurveyMonkey Account","publisher":"vendor","quote":"If you worked with our sales team to set up your account, please contact us to cancel your account.","supports":"the sales-assisted route"},{"id":"s9","url":"https://help.surveymonkey.com/en/surveymonkey/billing/account-cancelation/","title":"Canceling or Deleting Your SurveyMonkey Account","publisher":"vendor","quote":"If you currently have an unpaid invoice, you won't see the option to cancel auto-renew. Please contact us to cancel your account.","supports":"accounts with unpaid invoices must contact SurveyMonkey"},{"id":"s10","url":"https://help.surveymonkey.com/en/surveymonkey/billing/account-cancelation/","title":"Canceling or Deleting Your SurveyMonkey Account","publisher":"vendor","quote":"We don't automatically refund you for any remaining time when you cancel a subscription or delete an account.","supports":"the refund policy"},{"id":"s11","url":"https://help.surveymonkey.com/en/surveymonkey/billing/account-cancelation/","title":"Canceling or Deleting Your SurveyMonkey Account","publisher":"vendor","quote":"when you cancel your subscription, previous charges won't be refunded unless legally required.","supports":"the refund policy"},{"id":"s12","url":"https://help.surveymonkey.com/en/surveymonkey/billing/auto-renew/","title":"SurveyMonkey Auto-Renew","publisher":"vendor","quote":"We email you and your billing contact an invoice 45 days before your next billing date.","supports":"when invoice payers are billed for renewal"},{"id":"s13","url":"https://help.surveymonkey.com/en/surveymonkey/billing/account-cancelation/","title":"Canceling or Deleting Your SurveyMonkey Account","publisher":"vendor","quote":"All data will be permanently removed from our system within 90 days.","supports":"how long a deleted account's data is kept"},{"id":"s14","url":"https://help.surveymonkey.com/en/surveymonkey/billing/downgrading/","title":"Downgrading Your Plan","publisher":"vendor","quote":"you can either downgrade to a lower tier paid plan, or our Basic (free) plan, with limited creation and analysis capabilities, 10 questions per survey or form, and fewer responses.","supports":"cheaper plans"},{"id":"s15","url":"https://help.surveymonkey.com/en/surveymonkey/billing/downgrading/","title":"Downgrading Your Plan","publisher":"vendor","quote":"When your account downgrades, responses over a survey's response limit aren't viewable and may be deleted after a 30-day grace period.","supports":"what happens to responses after a downgrade"},{"id":"s16","url":"https://help.surveymonkey.com/en/surveymonkey/billing/discounts/","title":"SurveyMonkey Discounts","publisher":"vendor","quote":"We offer discounts to some nonprofits, students, and educators upgrading from a free plan—discounts can't be applied to existing paid accounts.","supports":"who can get a discount"},{"id":"s17","url":"https://help.surveymonkey.com/en/surveymonkey/billing/discounts/","title":"SurveyMonkey Discounts","publisher":"vendor","quote":"All discounts are granted at SurveyMonkey's sole discretion for one-year periods.","supports":"how long a discount lasts"},{"id":"s18","url":"https://help.surveymonkey.com/en/surveymonkey/analyze/exports/","title":"Exporting Survey Results","publisher":"vendor","quote":"Go to the Analyze results section. Select Export. Select New export.","supports":"how to export"},{"id":"s19","url":"https://help.surveymonkey.com/en/surveymonkey/analyze/exports/","title":"Exporting Survey Results","publisher":"vendor","quote":"Select the File format: PDF, PPT, XLS, CSV, or SPSS.","supports":"export formats"},{"id":"s20","url":"https://help.surveymonkey.com/en/surveymonkey/analyze/exports/","title":"Exporting Survey Results","publisher":"vendor","quote":"You can also view your files for 14 days by selecting Export from the top toolbar, then choosing Previous exports.","supports":"how long exports stay available"},{"id":"s21","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple cancel steps"},{"id":"s22","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm an Apple cancellation"},{"id":"s23","url":"https://help.surveymonkey.com/en/surveymonkey/billing/eu-subscription-cancellation-policy/","title":"European Union Subscription Cancellation Policy","publisher":"vendor","quote":"If you're a consumer who has signed up for a new, paid SurveyMonkey subscription","supports":"the EU right applies to consumers with a new paid subscription"},{"id":"s24","url":"https://help.surveymonkey.com/en/surveymonkey/billing/eu-subscription-cancellation-policy/","title":"European Union Subscription Cancellation Policy","publisher":"vendor","quote":"you're located in one of the countries listed below, you have a right to cancel your subscription within 14 calendar days.","supports":"the 14-day right to cancel"},{"id":"s25","url":"https://help.surveymonkey.com/en/surveymonkey/billing/eu-subscription-cancellation-policy/","title":"European Union Subscription Cancellation Policy","publisher":"vendor","quote":"If you exercise this right, we will refund the subscription fees you have paid and your account will downgrade to the free plan.","supports":"the refund and downgrade"},{"id":"s26","url":"https://help.surveymonkey.com/en/surveymonkey/billing/eu-subscription-cancellation-policy/","title":"European Union Subscription Cancellation Policy","publisher":"vendor","quote":"The 14-day time period starts on the date you receive an email confirming your subscription is active.","supports":"when the 14 days start"},{"id":"s27","url":"https://help.surveymonkey.com/en/surveymonkey/billing/eu-subscription-cancellation-policy/","title":"European Union Subscription Cancellation Policy","publisher":"vendor","quote":"You can also exercise your right of cancellation by completing this cancellation form","supports":"how to use the right"},{"id":"s28","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.","supports":"the trial cancel deadline"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["SurveyMonkey's help pages don't mention Google Play billing, and its Google Play listing shows no in-app purchases (checked 2026-09-29)","Discount amounts are not stated; they depend on the application and country","HIPAA-enabled accounts are suspended and later deleted under their BAA; that path is not covered as a separate route"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Refund: added the documented 14-day right to cancel for a refund for consumers in the listed European countries (s23, s24, s25, s26, s27)","Apple route: notice to cancel a trial at least 24 hours before it ends (s28)","Google Play listing shows no in-app purchases, so no Google Play route is needed","Every other route, pay_less, export and after-cancel fact re-confirmed on the SurveyMonkey and Apple pages"]}},"delete_account":{"url":"https://www.surveymonkey.com/user/account/","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"surveymonkey","name":"SurveyMonkey","recipes":[{"id":"replace-surveymonkey","title":"Forms and surveys","best_year_one_net":1270}]},"page":"https://stackcut.io/cancel/surveymonkey","json":"https://stackcut.io/exits/surveymonkey.json","evidence":{"packet_revision":"5ec5dd130889f6721b64d1e80372c27d36c3b5f7ae700932f1cbeef1ac8844e0","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"surveymonkey--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"surveymonkey--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"surveymonkey--sales-contract--r3","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"sync_com","name":"Sync.com","category":"cloud_storage","website":"https://www.sync.com","domains":["sync.com"],"summary":"Cancel in the web panel: Settings, Account & billing, Manage Subscription, your plan tile, Cancel Subscription, then Cancel my account. Access runs to the end of the paid term. A cancelled paid plan closes the account instead of moving to Free; files are kept 30 days after closing, then may be deleted. Download them first.","routes":[{"channel":"direct_web","applies_to":"Paid Sync plans billed by Sync, including trials, which convert to the paid plan at the end of the trial","who":"The account holder, signed in to the web panel (the help pages don't say who can cancel a Teams plan)","method":"self_serve","start_url":null,"steps":[{"do":"Sign in to the web panel","expect":null},{"do":"From the left navigation bar, click Settings, then select the Account & billing tab","expect":"Manage Subscription"},{"do":"Click the Manage Subscription button, then click the tile displaying your current plan","expect":"Cancel Subscription"},{"do":"Click Cancel Subscription","expect":null},{"do":"Follow the on-screen prompts and select Cancel my account","expect":"Cancel my account"},{"do":"Confirm the cancellation to complete the process","expect":null}],"confirm_by":"The help article says the account is now cancelled and stays active to the end of the term; until then, Manage Subscription offers Remove scheduled cancellation. It doesn't describe a confirmation email","effective":"The account stays active until the end of the current billing term, then closes. Sign-in, syncing, sharing links and file access stop when it closes","notice":null,"refund":"A full refund if you cancel within the first 30 days of a new plan purchase. It doesn't apply to renewals, free trials, reactivations or plan upgrades; a cancellation made after a renewal stays active to the end of the term","fees":null,"source_ids":["s1","s2","s3","s4","s9","s10","s11","s12","s13","s17","s19","s20","s21","s22","s23"]}],"pay_less":[{"type":"downgrade","what":"Switch to a smaller paid plan in Manage Subscription (Edit Subscription, then Change). Downgrades apply at the end of the current term. Annual to monthly, and Teams to a Personal plan, go through support; during a trial, ask support before it ends","evidence":"documented","source_ids":["s24","s25","s26","s27"]},{"type":"free_plan","what":"Sync's Free plan includes 5 GB of storage. A paid plan can't be downgraded to it, so this only applies to a new account","evidence":"documented","source_ids":["s14","s16"]}],"export":[{"data":"All files in your Sync account, including Vault","how":"For large amounts, install the desktop app, move Vault files into the Files tab first, and set cloud-only items to download (Always keep on this device on Windows, Download now on macOS), then copy them outside the Sync folder. For a few files, select them in the web panel and click the download icon","format":"ZIP file from the web panel; the desktop app downloads the files themselves","limits":"Web-panel download size limits vary by browser. Team admins can't reach users' private files: ask each user to download theirs or move them into folders the admin owns","source_ids":["s7","s28","s29","s30","s31","s32"]}],"after_cancel":{"access_until":"The end of the current billing term, when the account closes","data_kept":"Files stay on Sync's servers for 30 days after the account closes, and you can ask support to reactivate in that time. As early as 30 days after closing, the account and all its data may be permanently deleted","you_lose":["Sign-in to the web panel, desktop and mobile apps once the account closes","Syncing between devices, sharing links and collaboration features","Files and account data, which may be permanently deleted from 30 days after the account closes","A fallback to the Free plan: a cancelled paid plan closes the account instead"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["A cancelled paid plan closes the account. It doesn't move to the Free plan","Turning off auto-renewal means cancelling the account; Sync no longer has a separate auto-renew toggle","Download files before the term ends; after the account closes they're kept only 30 days","To undo before the term ends, open Manage Subscription and choose Remove scheduled cancellation; within 30 days after closing, contact support to reactivate","A trial converts to the same paid plan at its end, so cancel or change plans before then","Members of a Teams plan lose their account when an administrator removes them from the plan"]},"sources":[{"id":"s1","url":"https://help.sync.com/hc/en-us/articles/47074631508499-How-do-I-cancel-my-account","title":"How do I cancel my account?","publisher":"vendor","quote":"Sign in to the web panel.","supports":"where the cancel flow starts"},{"id":"s2","url":"https://help.sync.com/hc/en-us/articles/47074631508499-How-do-I-cancel-my-account","title":"How do I cancel my account?","publisher":"vendor","quote":"Click Cancel Subscription.","supports":"the cancel button"},{"id":"s3","url":"https://help.sync.com/hc/en-us/articles/47074631508499-How-do-I-cancel-my-account","title":"How do I cancel my account?","publisher":"vendor","quote":"Follow the on-screen prompts and select Cancel my account.","supports":"the final choice in the flow"},{"id":"s4","url":"https://help.sync.com/hc/en-us/articles/47074631508499-How-do-I-cancel-my-account","title":"How do I cancel my account?","publisher":"vendor","quote":"Your account is now cancelled but will remain active until the end of your current billing term.","supports":"when access ends and the cancelled status"},{"id":"s5","url":"https://help.sync.com/hc/en-us/articles/47074631508499-How-do-I-cancel-my-account","title":"How do I cancel my account?","publisher":"vendor","quote":"Closing your account will permanently delete all account data","supports":"what is lost when the account closes"},{"id":"s6","url":"https://help.sync.com/hc/en-us/articles/47074631508499-How-do-I-cancel-my-account","title":"How do I cancel my account?","publisher":"vendor","quote":"As early as 30 days after your account is closed, the account and all associated data may be permanently deleted","supports":"how long data is kept after closing"},{"id":"s7","url":"https://help.sync.com/hc/en-us/articles/47074631508499-How-do-I-cancel-my-account","title":"How do I cancel my account?","publisher":"vendor","quote":"Before closing your account, make sure to download any data you wish to keep.","supports":"download before cancelling"},{"id":"s8","url":"https://help.sync.com/hc/en-us/articles/47074631508499-How-do-I-cancel-my-account","title":"How do I cancel my account?","publisher":"vendor","quote":"If you change your mind, you can reactivate your account at any time before the end of your current billing term.","supports":"reactivation before the term ends"},{"id":"s9","url":"https://help.sync.com/hc/en-us/articles/47074679559443-How-do-I-manage-auto-renewal-on-my-account","title":"How do I manage auto-renewal on my account?","publisher":"vendor","quote":"Cancelling your subscription will prevent it from renewing at the end of the term, but you will retain full access to your account and files until the term expires.","supports":"access until the term expires"},{"id":"s10","url":"https://help.sync.com/hc/en-us/articles/47074679559443-How-do-I-manage-auto-renewal-on-my-account","title":"How do I manage auto-renewal on my account?","publisher":"vendor","quote":"If you wish to opt out of auto-renewal, you will need to follow the steps in our How do I cancel my account? section.","supports":"turning off auto-renewal is done by cancelling"},{"id":"s11","url":"https://help.sync.com/hc/en-us/articles/47074633278483-What-is-your-refund-policy","title":"What is your refund policy?","publisher":"vendor","quote":"Sync offers a 30-day full money-back guarantee on all new plan purchases.","supports":"the refund window"},{"id":"s12","url":"https://help.sync.com/hc/en-us/articles/47074633278483-What-is-your-refund-policy","title":"What is your refund policy?","publisher":"vendor","quote":"If you cancel within the first 30 days, you'll receive a full refund.","supports":"the full refund if cancelled in the window"},{"id":"s13","url":"https://help.sync.com/hc/en-us/articles/47074633278483-What-is-your-refund-policy","title":"What is your refund policy?","publisher":"vendor","quote":"Cancellations made after renewal will remain active until the end of the current billing term.","supports":"cancelling after a renewal"},{"id":"s14","url":"https://help.sync.com/hc/en-us/articles/55470306849811-What-are-the-limitations-of-the-Free-plan","title":"What are the limitations of the Free plan?","publisher":"vendor","quote":"Free accounts include 5 GB of storage.","supports":"the Free plan storage"},{"id":"s15","url":"https://help.sync.com/hc/en-us/articles/55470306849811-What-are-the-limitations-of-the-Free-plan","title":"What are the limitations of the Free plan?","publisher":"vendor","quote":"If you cancel a paid subscription, your account is closed rather than converted to a free account.","supports":"a cancelled paid plan closes instead of becoming Free"},{"id":"s16","url":"https://help.sync.com/hc/en-us/articles/55470306849811-What-are-the-limitations-of-the-Free-plan","title":"What are the limitations of the Free plan?","publisher":"vendor","quote":"Sync does not support downgrading from a paid plan back to the Free plan.","supports":"no downgrade to Free"},{"id":"s17","url":"https://help.sync.com/hc/en-us/articles/47074633278483-What-is-your-refund-policy","title":"What is your refund policy?","publisher":"vendor","quote":"It does not apply to renewals, free trials, reactivations, or plan upgrades.","supports":"what the 30-day refund excludes"},{"id":"s18","url":"https://help.sync.com/hc/en-us/articles/47074631508499-How-do-I-cancel-my-account","title":"How do I cancel my account?","publisher":"vendor","quote":"any files stored in the cloud, once your current billing term ends.","supports":"files are removed when the term ends"},{"id":"s19","url":"https://help.sync.com/hc/en-us/articles/47074631508499-How-do-I-cancel-my-account","title":"How do I cancel my account?","publisher":"vendor","quote":"From the left navigation bar, click Settings.","supports":"the Settings step"},{"id":"s20","url":"https://help.sync.com/hc/en-us/articles/47074631508499-How-do-I-cancel-my-account","title":"How do I cancel my account?","publisher":"vendor","quote":"Click the Manage Subscription button.","supports":"the Manage Subscription step"},{"id":"s21","url":"https://help.sync.com/hc/en-us/articles/47074631508499-How-do-I-cancel-my-account","title":"How do I cancel my account?","publisher":"vendor","quote":"Confirm the cancellation to complete the process.","supports":"the final confirm"},{"id":"s22","url":"https://help.sync.com/hc/en-us/articles/47074631508499-How-do-I-cancel-my-account","title":"How do I cancel my account?","publisher":"vendor","quote":"you'll have the option to Remove scheduled cancellation and keep your account active","supports":"undoing a scheduled cancellation"},{"id":"s23","url":"https://help.sync.com/hc/en-us/articles/42688620443027-What-happens-when-your-Sync-account-is-closed","title":"What happens when your Sync account is closed","publisher":"vendor","quote":"No longer being able to sign in to the Sync web panel, desktop app, or mobile app.","supports":"what stops when the account closes"},{"id":"s24","url":"https://help.sync.com/hc/en-us/articles/47074638027155-How-do-I-change-my-Sync-plan","title":"How do I change my Sync plan?","publisher":"vendor","quote":"You can switch your Sync plan at any time to adjust your storage or features, whether you're upgrading or downgrading.","supports":"downgrading to a smaller paid plan"},{"id":"s25","url":"https://help.sync.com/hc/en-us/articles/47074638027155-How-do-I-change-my-Sync-plan","title":"How do I change my Sync plan?","publisher":"vendor","quote":"Plan changes take effect immediately, except for downgrades, which apply at the end of the current term.","supports":"when a downgrade applies"},{"id":"s26","url":"https://help.sync.com/hc/en-us/articles/47074638027155-How-do-I-change-my-Sync-plan","title":"How do I change my Sync plan?","publisher":"vendor","quote":"Please contact support if you need assistance with any of the following plan changes:","supports":"plan changes that go through support"},{"id":"s27","url":"https://help.sync.com/hc/en-us/articles/44864291674387-How-do-Sync-trial-plans-work","title":"How do Sync trial plans work?","publisher":"vendor","quote":"If you'd like to move to a smaller plan, you'll need to contact our support team before your trial ends.","supports":"smaller plan during a trial"},{"id":"s28","url":"https://help.sync.com/hc/en-us/articles/45486786345619-How-do-I-download-export-all-my-Sync-data","title":"How do I download / export all my Sync data?","publisher":"vendor","quote":"use the Sync desktop app for the most efficient way to download all your files.","supports":"desktop app for full export"},{"id":"s29","url":"https://help.sync.com/hc/en-us/articles/45486786345619-How-do-I-download-export-all-my-Sync-data","title":"How do I download / export all my Sync data?","publisher":"vendor","quote":"If you have files in the Vault, you'll need to move them into the Files tab so they can be available","supports":"Vault files must be moved first"},{"id":"s30","url":"https://help.sync.com/hc/en-us/articles/45486786345619-How-do-I-download-export-all-my-Sync-data","title":"How do I download / export all my Sync data?","publisher":"vendor","quote":"The web panel will begin packaging your selected items into a ZIP file.","supports":"web panel ZIP format"},{"id":"s31","url":"https://help.sync.com/hc/en-us/articles/45486786345619-How-do-I-download-export-all-my-Sync-data","title":"How do I download / export all my Sync data?","publisher":"vendor","quote":"Download size limits can vary depending on your browser.","supports":"web download limits"},{"id":"s32","url":"https://help.sync.com/hc/en-us/articles/45486786345619-How-do-I-download-export-all-my-Sync-data","title":"How do I download / export all my Sync data?","publisher":"vendor","quote":"Admins don't have direct access to sub-user accounts or their private files.","supports":"Teams admin export limit"},{"id":"s33","url":"https://help.sync.com/hc/en-us/articles/42688620443027-What-happens-when-your-Sync-account-is-closed","title":"What happens when your Sync account is closed","publisher":"vendor","quote":"While your account is closed, your files remain securely stored on our servers for 30 days.","supports":"30-day retention after closing"},{"id":"s34","url":"https://help.sync.com/hc/en-us/articles/42688620443027-What-happens-when-your-Sync-account-is-closed","title":"What happens when your Sync account is closed","publisher":"vendor","quote":"We'll help you reactivate your account and restore access to your files.","supports":"reactivation through support after closing"},{"id":"s35","url":"https://help.sync.com/hc/en-us/articles/43747290110099-Navigating-Changes-to-Auto-Renewal-Settings","title":"Navigating Changes to Auto-Renewal Settings","publisher":"vendor","quote":"To stop your account from renewing, you must submit an account cancellation.","supports":"no separate auto-renew switch"},{"id":"s36","url":"https://help.sync.com/hc/en-us/articles/44864291674387-How-do-Sync-trial-plans-work","title":"How do Sync trial plans work?","publisher":"vendor","quote":"At the end of your trial, your account will automatically convert to the same plan type you were trialing.","supports":"trials convert to paid"},{"id":"s37","url":"https://help.sync.com/hc/en-us/articles/42688620443027-What-happens-when-your-Sync-account-is-closed","title":"What happens when your Sync account is closed","publisher":"vendor","quote":"If you're part of a Teams plan, your account may also be closed if a Teams administrator removes you from the plan.","supports":"Teams members removed by an admin"}],"verification":{"level":"docs","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Sync's help center doesn't say whether a confirmation email is sent after cancelling","Sync's help center doesn't say how to request the 30-day refund","Who can cancel a Teams plan (owner or any administrator) isn't stated on Sync's help pages"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Steps: added the final confirm and the Remove scheduled cancellation undo option","After cancel: files are kept 30 days after the account closes and can be restored through support; the draft implied deletion at term end","Added the downgrade to a smaller paid plan (applies at term end; some changes go through support)","Added export steps (desktop app, Vault, web-panel ZIP, Teams admin limits)","Added that trials convert to paid automatically and that auto-renew can only be stopped by cancelling","No App Store, Google Play or reseller billing is documented in Sync's help center","Sync's help pages block simple page loads; every quote was checked against the same articles through the help center's official API"]}},"delete_account":{"url":"https://cp.sync.com/account/info","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/sync_com","json":"https://stackcut.io/exits/sync_com.json","evidence":{"packet_revision":"6e18facc79fa1d0b9e517ee68373de38ca624ebe33cd611039c600d38b4f8f97","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"sync-com--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"synthesia","name":"Synthesia","category":"design_creative","website":"https://www.synthesia.io","domains":["synthesia.io"],"summary":"Starter and Pro plans are cancelled in Account info, Billing, three-dot menu, Cancel your subscription; access lasts to the end of the billing period. After that you lose access to all your videos, so download them first. No refunds. Enterprise plans with an Order Form go through the account team.","routes":[{"channel":"direct_web","applies_to":"Starter and Pro plans (monthly or annual) bought online","who":"The signed-in account that manages the plan's billing","method":"self_serve","start_url":null,"steps":[{"do":"Download every video you want to keep first","expect":null},{"do":"Select your profile icon in Synthesia, then Account info","expect":"Billing"},{"do":"Navigate to Billing and select the three-dot menu","expect":"Cancel your subscription"},{"do":"Select Cancel your subscription","expect":"A banner at the top of the page confirming when your access will end"}],"confirm_by":"A banner at the top of the page confirms when your access will end","effective":"You keep access until the end of the current billing period; then you lose access to Synthesia and all videos in the account","notice":"Paid plans renew automatically: cancel before the next renewal date (shown under Billing), since a reminder email isn't guaranteed for every plan","refund":"Purchases are non-cancelable and non-refundable, even if the subscription wasn't used or you forgot to cancel. If you were charged while a confirmed technical issue blocked your account, Support can review it","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12"]},{"channel":"sales_contract","applies_to":"Enterprise plans with a signed Order Form","who":"The customer, through its Synthesia account team","method":"contact_sales","start_url":null,"steps":[{"do":"Check your Order Form's renewal and notice terms, then contact your Synthesia account team to cancel or not renew","expect":null}],"confirm_by":null,"effective":null,"notice":"As set in your signed Order Form, which takes precedence over the general terms","refund":"As set in your Order Form; otherwise purchases are non-refundable","fees":null,"source_ids":["s13","s14","s9"]}],"pay_less":[{"type":"downgrade","what":"Move from Pro to Starter: Account info, Billing, Downgrade plan, then choose the new tier. It takes effect at the start of the next billing period","evidence":"documented","source_ids":["s15","s16"]},{"type":"annual_billing","what":"Yearly billing saves up to 4 months compared with monthly; switch by upgrading to an annual plan option","evidence":"documented","source_ids":["s17","s18"]}],"export":[{"data":"Videos (MP4, Full HD 1080p), audio (WAV), captions (SRT or VTT) and translation files (XLIFF)","how":"Select the three dots in the top-right corner of a video, then Download; for many videos, select them and choose download selected videos (.mp4)","format":"MP4, WAV, SRT, VTT, XLIFF","limits":"Downloads need Starter, Pro or Enterprise (Basic and trial users can't download). Bulk download doesn't work for videos with interactive elements. Download before the billing period ends","source_ids":["s19","s20","s21","s22","s23","s24","s4"]}],"after_cancel":{"access_until":"The end of the current billing period","data_kept":"Once the billing period ends you can't access or download your videos. If the account is terminated without a separate deletion request, Synthesia deletes its avatar, video and voice data within 90 days","you_lose":["Access to Synthesia and all videos in the account","The ability to download your videos","Avatars, videos and voices, deleted within 90 days of account termination"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Download videos before the billing period ends: afterwards they can't be accessed or downloaded","Cancelled by mistake? Contact the Synthesia Support Team within 48 hours to reverse it, where possible","No refunds, even for an unused plan or a forgotten renewal: check the renewal date under Billing well ahead","Synthesia offers no general, student, nonprofit or education discounts","Enterprise customers with a signed Order Form contact their account team instead of cancelling online"]},"sources":[{"id":"s1","url":"https://help.synthesia.io/en/articles/9414530-how-do-i-cancel-my-synthesia-subscription","title":"How do I manage my Synthesia plan and billing?","publisher":"vendor","quote":"Self-serve cancellation is available on the Starter and Pro plans.","supports":"which plans cancel online"},{"id":"s2","url":"https://help.synthesia.io/en/articles/6341909-how-can-i-manage-my-synthesia-account-subscription","title":"How do I manage my Synthesia plan and billing?","publisher":"vendor","quote":"Select your profile icon in Synthesia.","supports":"the first step"},{"id":"s3","url":"https://help.synthesia.io/en/articles/6341909-how-can-i-manage-my-synthesia-account-subscription","title":"How do I manage my Synthesia plan and billing?","publisher":"vendor","quote":"Navigate to Billing.","supports":"opening Billing (after Account info)"},{"id":"s4","url":"https://help.synthesia.io/en/articles/9414530-how-do-i-cancel-my-synthesia-subscription","title":"How do I manage my Synthesia plan and billing?","publisher":"vendor","quote":"Export any videos you want to keep before your billing period ends, since you won't be able to access or download them afterward.","supports":"download videos first"},{"id":"s5","url":"https://help.synthesia.io/en/articles/9414530-how-do-i-cancel-my-synthesia-subscription","title":"How do I manage my Synthesia plan and billing?","publisher":"vendor","quote":"Select the three-dot menu.","supports":"the three-dot menu step"},{"id":"s6","url":"https://help.synthesia.io/en/articles/9414530-how-do-i-cancel-my-synthesia-subscription","title":"How do I manage my Synthesia plan and billing?","publisher":"vendor","quote":"Select Cancel your subscription.","supports":"the cancel step"},{"id":"s7","url":"https://help.synthesia.io/en/articles/9414530-how-do-i-cancel-my-synthesia-subscription","title":"How do I manage my Synthesia plan and billing?","publisher":"vendor","quote":"A banner at the top of the page confirms when your access will end.","supports":"how to confirm it worked"},{"id":"s8","url":"https://help.synthesia.io/en/articles/6341909-how-can-i-manage-my-synthesia-account-subscription","title":"How do I manage my Synthesia plan and billing?","publisher":"vendor","quote":"After cancelling, you keep access to Synthesia until the end of your current billing period.","supports":"when access ends"},{"id":"s9","url":"https://help.synthesia.io/en/articles/15972602-what-is-synthesia-s-refund-and-billing-policy","title":"What is Synthesia's refund and billing policy?","publisher":"vendor","quote":"As outlined in Synthesia's Customer Terms of Service, all purchases are non-cancelable and, except where the Contract expressly states otherwise, non-refundable.","supports":"no refunds"},{"id":"s10","url":"https://help.synthesia.io/en/articles/15972602-what-is-synthesia-s-refund-and-billing-policy","title":"What is Synthesia's refund and billing policy?","publisher":"vendor","quote":"As per Synthesia's Customer Terms of Service purchases are non-cancelable and non-refundable, even if the subscription wasn't used.","supports":"no refund for a forgotten renewal"},{"id":"s11","url":"https://help.synthesia.io/en/articles/15972602-what-is-synthesia-s-refund-and-billing-policy","title":"What is Synthesia's refund and billing policy?","publisher":"vendor","quote":"Check your next renewal date under Billing in your account settings well before it arrives, since a reminder email isn't guaranteed for every plan.","supports":"cancel before renewal; reminders not guaranteed"},{"id":"s12","url":"https://help.synthesia.io/en/articles/6341909-how-can-i-manage-my-synthesia-account-subscription","title":"How do I manage my Synthesia plan and billing?","publisher":"vendor","quote":"Paid plans renew automatically at the same per-unit price as your current term.","supports":"plans auto-renew"},{"id":"s13","url":"https://help.synthesia.io/en/articles/9414530-how-do-i-cancel-my-synthesia-subscription","title":"How do I manage my Synthesia plan and billing?","publisher":"vendor","quote":"If you're on an Enterprise plan with a signed Order Form, contact your account team instead.","supports":"the Enterprise route"},{"id":"s14","url":"https://help.synthesia.io/en/articles/15972602-what-is-synthesia-s-refund-and-billing-policy","title":"What is Synthesia's refund and billing policy?","publisher":"vendor","quote":"If you have a signed Order Form as an Enterprise customer, refer to your Order Form first, since it takes precedence over these terms.","supports":"the Order Form sets Enterprise terms"},{"id":"s15","url":"https://help.synthesia.io/en/articles/6341909-how-can-i-manage-my-synthesia-account-subscription","title":"How do I manage my Synthesia plan and billing?","publisher":"vendor","quote":"Downgrading follows the same path as upgrading. From Billing, select Downgrade plan and choose your new tier.","supports":"how to downgrade"},{"id":"s16","url":"https://help.synthesia.io/en/articles/6341909-how-can-i-manage-my-synthesia-account-subscription","title":"How do I manage my Synthesia plan and billing?","publisher":"vendor","quote":"Downgrades take effect at the start of your next billing period.","supports":"when a downgrade takes effect"},{"id":"s17","url":"https://www.synthesia.io/pricing","title":"Synthesia pricing","publisher":"vendor","quote":"Save up to 4 months with yearly","supports":"annual billing savings"},{"id":"s18","url":"https://help.synthesia.io/en/articles/6341909-how-can-i-manage-my-synthesia-account-subscription","title":"How do I manage my Synthesia plan and billing?","publisher":"vendor","quote":"To move from monthly to annual billing, follow the steps in Upgrade your plan, and select an annual plan option.","supports":"switching to annual billing"},{"id":"s19","url":"https://help.synthesia.io/en/articles/9317524-how-do-i-download-my-synthesia-video","title":"How do I download my Synthesia video?","publisher":"vendor","quote":"Select Download from the dropdown menu.","supports":"the download step"},{"id":"s20","url":"https://help.synthesia.io/en/articles/9317524-how-do-i-download-my-synthesia-video","title":"How do I download my Synthesia video?","publisher":"vendor","quote":"Full HD 1080p","supports":"the video quality"},{"id":"s21","url":"https://help.synthesia.io/en/articles/9317524-how-do-i-download-my-synthesia-video","title":"How do I download my Synthesia video?","publisher":"vendor","quote":"Basic and trial users are unable to download videos.","supports":"plan limits on downloads"},{"id":"s22","url":"https://help.synthesia.io/en/articles/9317524-how-do-i-download-my-synthesia-video","title":"How do I download my Synthesia video?","publisher":"vendor","quote":"This feature is available for Starter, Pro, and Enterprise plan customers.","supports":"which plans can download"},{"id":"s23","url":"https://help.synthesia.io/en/articles/9317524-how-do-i-download-my-synthesia-video","title":"How do I download my Synthesia video?","publisher":"vendor","quote":"download selected videos (.mp4)","supports":"bulk download"},{"id":"s24","url":"https://help.synthesia.io/en/articles/9317524-how-do-i-download-my-synthesia-video","title":"How do I download my Synthesia video?","publisher":"vendor","quote":"Bulk download option will not work for videos the include interactive elements.","supports":"bulk download limit"},{"id":"s25","url":"https://help.synthesia.io/en/articles/6341909-how-can-i-manage-my-synthesia-account-subscription","title":"How do I manage my Synthesia plan and billing?","publisher":"vendor","quote":"Once the billing period ends, you lose access to Synthesia and all videos in your account.","supports":"what you lose"},{"id":"s26","url":"https://help.synthesia.io/en/articles/9490158-what-is-the-time-frame-to-complete-a-deletion-request","title":"What is the time frame to complete a deletion request?","publisher":"vendor","quote":"If an account is terminated without a specific data deletion request, Synthesia automatically deletes all associated avatar, video, and voice data within 90 days of account termination.","supports":"data deletion after termination"},{"id":"s27","url":"https://help.synthesia.io/en/articles/9414530-how-do-i-cancel-my-synthesia-subscription","title":"How do I manage my Synthesia plan and billing?","publisher":"vendor","quote":"Cancelled by mistake? Contact the Synthesia Support Team within 48 hours of cancelling to reverse it, where possible.","supports":"reversing a cancellation"},{"id":"s28","url":"https://help.synthesia.io/en/articles/15972602-what-is-synthesia-s-refund-and-billing-policy","title":"What is Synthesia's refund and billing policy?","publisher":"vendor","quote":"At the moment, Synthesia doesn't offer general discounts, student discounts, or different pricing for non-profits or educational institutions.","supports":"no discount programs"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Who besides the plan's owner can cancel (workspace roles) is not documented","Synthesia's Customer Terms of Service may require notice of non-renewal at least 30 days before a term ends; how that applies to Starter and Pro plans cancelled in Billing isn't confirmed","The refund rules and the advice to check the renewal date come from Synthesia's refund and billing policy article; they match its wording but weren't re-read in context for this guide, and the review of charges made during a confirmed technical issue isn't backed by a quoted line","How Sessions-only or API plans are cancelled isn't covered in Synthesia's cancel article","Whether a cancelled account can move to the free Basic plan is not documented","No app-store billing is documented in Synthesia's help"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"partial","notes":["Re-read the plan and billing article (both cited URLs now show it): self-serve cancel steps, the confirmation banner, end-of-period access, losing videos, downgrades, the 48-hour reversal and the Enterprise route are confirmed","The refund and billing policy article couldn't be re-read in full; its five quotes still match the page word for word","Replaced a note about how quotes were checked with what isn't confirmed about the Terms' 30-day non-renewal notice"]}},"page":"https://stackcut.io/cancel/synthesia","json":"https://stackcut.io/exits/synthesia.json","evidence":{"packet_revision":"4f55ebd4c7ee8ef9148ee9d552112da84d31f5204f18322789ead31d3f73a899","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"synthesia--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"synthesia--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"systeme_io","name":"systeme.io","category":"marketing_sales","website":"https://systeme.io","domains":["systeme.io"],"summary":"Cancel under Settings, then Manage my subscriptions: click the subscription's 3 dots, choose Cancel subscription, then Confirm. It ends on the next payment date. Paid plans are not refundable; your data stays on the free plan within its 2,000-contact limit.","routes":[{"channel":"direct_web","applies_to":"Paid systeme.io plans, monthly or annual billing","who":"Whoever is signed in to the account with access to Settings (the help article names no role)","method":"self_serve","start_url":null,"steps":[{"do":"Click your profile picture, then Settings","expect":"Manage my subscriptions"},{"do":"Click Manage my subscriptions, find the subscription you want to cancel, and click its 3 dots","expect":"Cancel subscription"},{"do":"Click Cancel subscription","expect":"Confirm"},{"do":"In the popup, click Confirm","expect":null}],"confirm_by":null,"effective":"On the next payment date; the subscription runs until then","notice":null,"refund":"Paid plans are not refundable","fees":null,"source_ids":["s8","s9","s10","s11","s12","s13","s14"]}],"pay_less":[{"type":"free_plan","what":"Keep the free plan, which never expires and needs no credit card: up to 2,000 contacts, 3 sales funnels, 1 blog, 1 course, 1 affiliate program and 1 custom domain","evidence":"documented","source_ids":["s1","s2"]},{"type":"downgrade","what":"Change to a lower plan at any time from your account settings","evidence":"documented","source_ids":["s4"]},{"type":"annual_billing","what":"Annual billing, which the pricing page marks as 2 months free","evidence":"documented","source_ids":["s3"]}],"export":[{"data":"Contacts","how":"Open the CRM tab, then Contacts; select the contacts, click More actions, then Export. The file is emailed to the address on your systeme.io account","format":"CSV","limits":"The download link works for only 3 days; after that, run a new export","source_ids":["s15","s16","s17","s18"]}],"after_cancel":{"access_until":"The next payment date; the account then reverts to the free plan","data_kept":"Your data stays accessible on the free plan while your contacts stay within its 2,000-contact limit; contacts above the limit are archived, not deleted. No time limit is stated.","you_lose":["Paid plan features after the next payment date","Contacts above the free plan's 2,000-contact limit are archived"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancelling takes effect on the next payment date, not immediately","Paid plans are not refundable, so cancel before the next payment date if you want to avoid another charge","After cancelling, you can reactivate a paid plan at any time to restore full access","Going over your plan's limits upgrades the subscription automatically to a higher plan, billed for the rest of the period; stay within the lower plan's limits after downgrading"]},"sources":[{"id":"s1","url":"https://systeme.io/pricing","title":"Pricing","publisher":"vendor","quote":"The free plan never expires and does not require a credit card.","supports":"the free plan does not expire and needs no credit card"},{"id":"s2","url":"https://systeme.io/pricing","title":"Pricing","publisher":"vendor","quote":"the free plan supports up to 2,000 contacts, 3 sales funnels, 1 blog, 1 course, 1 affiliate program, and 1 custom domain.","supports":"the free plan's limits"},{"id":"s3","url":"https://systeme.io/pricing","title":"Pricing","publisher":"vendor","quote":"2 months free","supports":"annual billing is offered and marked as 2 months free"},{"id":"s4","url":"https://systeme.io/pricing","title":"Pricing","publisher":"vendor","quote":"You can upgrade or downgrade your plan at any time from your account settings.","supports":"downgrading from account settings"},{"id":"s5","url":"https://systeme.io/pricing","title":"Pricing","publisher":"vendor","quote":"If you cancel, your data remains accessible on the free plan as long as your contact count stays within the 2,000 limit.","supports":"what stays accessible after cancelling"},{"id":"s6","url":"https://systeme.io/pricing","title":"Pricing","publisher":"vendor","quote":"contacts above the limit are archived — they are not deleted.","supports":"contacts above the limit are archived, not deleted"},{"id":"s7","url":"https://systeme.io/pricing","title":"Pricing","publisher":"vendor","quote":"You can reactivate a paid plan at any time to restore full access.","supports":"reactivating after cancelling"},{"id":"s8","url":"https://help.systeme.io/article/264-cancel-subscription-systeme","title":"How to cancel systeme.io subscription","publisher":"vendor","quote":"To change your subscription settings, click on your profile picture, then on Settings","supports":"where to start: profile picture, then Settings"},{"id":"s9","url":"https://help.systeme.io/article/264-cancel-subscription-systeme","title":"How to cancel systeme.io subscription","publisher":"vendor","quote":"and finally on Manage my subscriptions","supports":"the Manage my subscriptions page"},{"id":"s10","url":"https://help.systeme.io/article/264-cancel-subscription-systeme","title":"How to cancel systeme.io subscription","publisher":"vendor","quote":"Find the subscription you wish to cancel","supports":"choosing the subscription"},{"id":"s11","url":"https://help.systeme.io/article/264-cancel-subscription-systeme","title":"How to cancel systeme.io subscription","publisher":"vendor","quote":"click on the 3 dots, and then on Cancel subscription","supports":"the Cancel subscription menu item"},{"id":"s12","url":"https://help.systeme.io/article/264-cancel-subscription-systeme","title":"How to cancel systeme.io subscription","publisher":"vendor","quote":"click Confirm (4) on the popup that appears","supports":"the confirmation popup"},{"id":"s13","url":"https://help.systeme.io/article/264-cancel-subscription-systeme","title":"How to cancel systeme.io subscription","publisher":"vendor","quote":"When a customer cancels one of his subscriptions, the cancellation will take effect on the next payment date.","supports":"when the cancellation takes effect"},{"id":"s14","url":"https://systeme.io/terms-and-conditions","title":"Terms and conditions","publisher":"vendor","quote":"Please note that our subscription plans are not refundable.","supports":"no refunds on paid plans"},{"id":"s15","url":"https://help.systeme.io/article/238-how-to-import-or-export-a-contact-list","title":"How to import or export a contact list","publisher":"vendor","quote":"Select the contacts you want to export (11), then click More actions (12). From the list of actions, click Export (13).","supports":"exporting contacts from the CRM"},{"id":"s16","url":"https://help.systeme.io/article/238-how-to-import-or-export-a-contact-list","title":"How to import or export a contact list","publisher":"vendor","quote":"a CSV file containing your selected contacts will be generated and sent to the email address associated with your systeme.io account.","supports":"the export is a CSV sent by email"},{"id":"s17","url":"https://help.systeme.io/article/238-how-to-import-or-export-a-contact-list","title":"How to import or export a contact list","publisher":"vendor","quote":"this file is available for download for only 3 days.","supports":"the export file expires after 3 days"},{"id":"s18","url":"https://help.systeme.io/article/238-how-to-import-or-export-a-contact-list","title":"How to import or export a contact list","publisher":"vendor","quote":"Navigate to the CRM tab, then click Contacts to display the contact list.","supports":"where the contact list is"},{"id":"s19","url":"https://systeme.io/terms-and-conditions","title":"Terms and conditions","publisher":"vendor","quote":"your subscription will be automatically upgraded to the appropriate plan to ensure service continuity.","supports":"going over plan limits triggers an automatic upgrade"},{"id":"s20","url":"https://systeme.io/pricing","title":"Pricing","publisher":"vendor","quote":"If you cancel and your list exceeds the free plan's contact limit, your account reverts to the free plan","supports":"a cancelled account reverts to the free plan"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["The help articles don't say what confirms a cancellation (no email or billing status is described)","Which role can cancel (owner, admin or billing) isn't stated in the help center","How long archived contacts are kept isn't stated on systeme.io's pricing page or terms","The For teams plan (listed as Book a call) has no published cancellation or contract terms"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Re-checked the cancel steps, effective date and no-refund terms against the help article and terms; all confirmed","Added a contact export: CRM, Contacts, More actions, Export; a CSV is emailed and the link lasts 3 days (s15-s18)","After cancelling: said the account reverts to the free plan (s20)","Tip: going over plan limits triggers an automatic upgrade (s19)","Dropped the note about installment subscriptions: the cancel article doesn't mention them","No App Store, Google Play or reseller billing is described on systeme.io's help center or terms (cards are processed by Stripe)"]}},"page":"https://stackcut.io/cancel/systeme_io","json":"https://stackcut.io/exits/systeme_io.json","evidence":{"packet_revision":"fed6faffe76a5fb17704af35dc759f44c8032d4a5f874eae8aba7c3e60152213","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"systeme-io--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"tailscale","name":"Tailscale","category":"developer_tools","website":"https://tailscale.com","domains":["tailscale.com"],"summary":"An Owner, Admin or Billing admin opens the admin console's Billing page, picks Cancel subscription from the Your plan menu and confirms. The tailnet moves to the free Personal plan (six users, non-commercial) when the billing period ends. Tailnets over six users must remove users first. Prepaid fees aren't refunded.","routes":[{"channel":"direct_web","label":"Cancel in the admin console","applies_to":"Paid Tailscale plans (such as Standard and Premium) billed through the admin console","who":"An Owner, Admin, or Billing admin of the tailnet","method":"self_serve","start_url":"https://console.tailscale.com/admin/settings/billing","steps":[{"do":"If the tailnet has more than six users, delete or suspend users until six or fewer remain","expect":null},{"do":"Go to the Billing page of the admin console","expect":"the Your plan section"},{"do":"In the Your plan section, open the ellipsis menu and select Cancel subscription","expect":"the details of the Personal plan and the features you'll lose access to"},{"do":"Review the details, then confirm the cancellation","expect":"a Scheduled changes banner with the effective date"}],"confirm_by":"A Scheduled changes banner on the Billing page shows the date the tailnet moves to the Personal plan","effective":"At the end of the current billing period the tailnet moves to the free Personal plan; you keep the paid plan and its features until then","notice":null,"refund":"None: prepaid fees are non-refundable, and you are not charged a prorated amount for the rest of the period","fees":"Any outstanding invoices become immediately due when you close the account","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s36"]},{"channel":"direct_web","label":"Delete the tailnet","applies_to":"Any tailnet, when you want to stop using Tailscale entirely","who":"The tailnet Owner","method":"self_serve","start_url":"https://console.tailscale.com/admin/settings/general","steps":[{"do":"Download any invoices you need first (Billing page, Invoices tab)","expect":null},{"do":"Go to the General settings page of the admin console and select Delete tailnet","expect":null},{"do":"Follow the confirmation steps, then select Delete","expect":null}],"confirm_by":null,"effective":"Immediately: active subscriptions are cancelled and node and user data is permanently deleted","notice":null,"refund":"None: prepaid fees are non-refundable","fees":"Any outstanding invoices become immediately due","source_ids":["s12","s13","s14","s9","s11","s28","s29"]},{"channel":"reseller_or_partner","label":"Billed through Azure Marketplace","applies_to":"Tailscale bought through the Microsoft Azure Marketplace","who":"Whoever manages the Tailscale SaaS subscription in the Azure portal","method":"platform_settings","start_url":"https://portal.azure.com/#view/HubsExtension/BrowseResourceBlade/resourceType/Microsoft.SaaS%2Fresources","steps":[{"do":"Go to the SaaS page in the Azure portal","expect":"your Tailscale subscription"},{"do":"Select the name of your Tailscale subscription, then select Delete","expect":null},{"do":"If you also want the network gone, delete the tailnet in the Tailscale admin console: cancelling on Azure doesn't delete it","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s15","s16","s17"]},{"channel":"reseller_or_partner","label":"Billed through AWS Marketplace","applies_to":"Tailscale bought through AWS Marketplace, one of the cloud marketplaces Tailscale's pricing page offers","who":"The AWS account that holds the Tailscale subscription","method":"platform_settings","start_url":"https://console.aws.amazon.com/marketplace","steps":[{"do":"Open the AWS Marketplace console","expect":"the Manage subscriptions page"},{"do":"Open the Delivery method list, choose SaaS, then choose the Tailscale subscription","expect":null},{"do":"Under Agreement, open the Actions list, choose Cancel subscription, type confirm and choose Yes, cancel subscription","expect":null},{"do":"If you bought a public offer with contract (upfront) pricing, the console can't cancel it: within 48 hours of purchase contact AWS Customer Service; otherwise contact Tailscale as the seller","expect":null}],"confirm_by":null,"effective":"AWS says cancelling stops future charges from being generated","notice":null,"refund":"Not automatic: issued invoices aren't refunded unless you ask. A public contract cancelled within 48 hours of purchase can get a full refund from AWS Customer Service; otherwise ask the seller of record","fees":"Pay-as-you-go subscriptions: you remain responsible for usage already incurred","source_ids":["s37","s38","s39","s40","s41","s42","s43","s44"]},{"channel":"sales_contract","label":"Annual and Enterprise plans","applies_to":"Annual subscription plans and Enterprise plans (which can be paid by annual invoice)","who":"The customer's admin, with Tailscale's sales team","method":"contact_sales","start_url":"https://tailscale.com/contact/sales","steps":[{"do":"Contact Tailscale's sales team and ask to change or end the annual subscription","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"Payments are non-cancelable and non-refundable except as the agreement expressly states","fees":"Any outstanding invoices become immediately due when you close the account","source_ids":["s18","s19","s20","s11"]}],"pay_less":[{"type":"free_plan","what":"The free Personal plan allows six users in one tailnet; it is not intended for commercial use. Cancelling a paid plan moves the tailnet to it","evidence":"documented","source_ids":["s21","s5","s1"]},{"type":"downgrade","what":"Move to a cheaper paid plan: Billing page, Switch plan, Downgrade on the plan you want, then Confirm downgrade. It takes effect at the end of the billing period","evidence":"documented","source_ids":["s22","s23","s6"]},{"type":"seat_reduction","what":"Change your seat count: Billing page, Edit amount, then enter the total you want in New total seats","evidence":"documented","source_ids":["s24","s25"]},{"type":"student_or_nonprofit","what":"Eligible charities, nonprofits and educational institutions get 50% off Tailscale list prices","evidence":"documented","source_ids":["s26"]},{"type":"discount_program","what":"A GitHub organization running an open source project with an OSI license can use Tailscale for free","evidence":"documented","source_ids":["s27"]}],"export":[{"data":"Invoices","how":"Go to the Billing page of the admin console, select the Invoices tab, then the download icon for each invoice","format":"PDF","limits":"Invoices from the last 12 months","source_ids":["s28","s29"]}],"after_cancel":{"access_until":"The end of the current billing period; the tailnet then moves to the free Personal plan","data_kept":"Cancelling keeps the tailnet on the Personal plan. Deleting it permanently deletes node and user data; diagnostic logs and backups generally rotate out within 60 days","you_lose":["Paid-plan features once the billing period ends","Room for more than six users: the Personal plan is limited to six and is not for commercial use","Everything in the tailnet, at once, if you delete it instead"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancelling downgrades the tailnet to the free Personal plan; it does not delete the tailnet","With more than six users, delete or suspend users before cancelling","If a downgrade is already scheduled, Cancel subscription is disabled: cancel the scheduled change first","A scheduled cancellation or downgrade can be undone before it takes effect from the Scheduled changes banner (Cancel all scheduled changes)","Deleting the tailnet (Owner only) cancels subscriptions immediately and permanently deletes its data","Cancelling a Tailscale subscription on Azure Marketplace does not delete the tailnet","Cancelling an AWS Marketplace subscription stops future AWS charges; refunds there aren't automatic"]},"sources":[{"id":"s1","url":"https://tailscale.com/docs/account/manage-plans/downgrade-plan","title":"Downgrade your plan","publisher":"vendor","quote":"Canceling your paid subscription downgrades your tailnet to the free Personal plan.","supports":"what cancelling does"},{"id":"s2","url":"https://tailscale.com/docs/account/manage-plans/downgrade-plan","title":"Downgrade your plan","publisher":"vendor","quote":"Owner, Admin, or Billing admin","supports":"who can cancel or downgrade"},{"id":"s3","url":"https://tailscale.com/docs/account/manage-plans/downgrade-plan","title":"Downgrade your plan","publisher":"vendor","quote":"Go to the Billing page of the admin console.","supports":"where the flow starts"},{"id":"s4","url":"https://tailscale.com/docs/account/manage-plans/downgrade-plan","title":"Downgrade your plan","publisher":"vendor","quote":"menu, then select Cancel subscription.","supports":"the Cancel subscription step"},{"id":"s5","url":"https://tailscale.com/docs/account/manage-plans/downgrade-plan","title":"Downgrade your plan","publisher":"vendor","quote":"If your tailnet has more than six users, you'll need to delete or suspend users before you can cancel.","supports":"the six-user limit before cancelling"},{"id":"s6","url":"https://tailscale.com/docs/account/manage-plans/downgrade-plan","title":"Downgrade your plan","publisher":"vendor","quote":"You keep access to your current plan and its features until then, and are not charged a prorated amount.","supports":"access until the period ends"},{"id":"s7","url":"https://tailscale.com/docs/account/manage-plans/downgrade-plan","title":"Downgrade your plan","publisher":"vendor","quote":"Review the details of the Personal plan and the features you'll lose access to, then confirm the cancellation.","supports":"the confirm step"},{"id":"s8","url":"https://tailscale.com/docs/account/manage-plans/downgrade-plan","title":"Downgrade your plan","publisher":"vendor","quote":"Your tailnet stays on its current plan until the end of the billing period, then automatically moves to the Personal plan.","supports":"when the cancellation takes effect"},{"id":"s9","url":"https://tailscale.com/terms","title":"Tailscale Terms of Service","publisher":"vendor","quote":"Any prepaid fees are non-refundable.","supports":"no refunds"},{"id":"s10","url":"https://tailscale.com/docs/account/manage-plans/downgrade-plan","title":"Downgrade your plan","publisher":"vendor","quote":"A Scheduled changes banner appears on the billing page with the effective date.","supports":"how to confirm it worked"},{"id":"s11","url":"https://tailscale.com/terms","title":"Tailscale Terms of Service","publisher":"vendor","quote":"Any outstanding invoices will become immediately due and payable","supports":"the final bill on closing"},{"id":"s12","url":"https://tailscale.com/docs/account/delete-tailnet","title":"Delete your tailnet","publisher":"vendor","quote":"You need to be the Owner of a tailnet to delete it.","supports":"who can delete the tailnet"},{"id":"s13","url":"https://tailscale.com/docs/account/delete-tailnet","title":"Delete your tailnet","publisher":"vendor","quote":"When you delete a tailnet, any active subscriptions are immediately canceled.","supports":"deleting cancels subscriptions at once"},{"id":"s14","url":"https://tailscale.com/docs/account/delete-tailnet","title":"Delete your tailnet","publisher":"vendor","quote":"We will permanently delete all node and user data and metadata for your tailnet from our coordination server's database.","supports":"what deleting removes"},{"id":"s15","url":"https://tailscale.com/docs/account/billing/azure-marketplace-for-billing","title":"Tailscale on Azure Marketplace","publisher":"vendor","quote":"If you purchased Tailscale through the Azure Marketplace, manage your billing details and get invoices through the Azure portal.","supports":"Azure-billed accounts are managed in Azure"},{"id":"s16","url":"https://tailscale.com/docs/account/billing/azure-marketplace-for-billing","title":"Tailscale on Azure Marketplace","publisher":"vendor","quote":"Go to the SaaS page in the Azure portal. Select the name of your Tailscale subscription and select Delete.","supports":"the Azure cancel steps"},{"id":"s17","url":"https://tailscale.com/docs/account/billing/azure-marketplace-for-billing","title":"Tailscale on Azure Marketplace","publisher":"vendor","quote":"Canceling your Tailscale billing subscription on Azure Marketplace does not delete your Tailscale network (known as a tailnet).","supports":"the tailnet survives an Azure cancel"},{"id":"s18","url":"https://tailscale.com/pricing","title":"Tailscale pricing","publisher":"vendor","quote":"If you are on an annual subscription plan and would like to make any changes, our sales team is happy to help.","supports":"annual plans are changed through sales"},{"id":"s19","url":"https://tailscale.com/pricing","title":"Tailscale pricing","publisher":"vendor","quote":"you can also choose to pay via an annual invoice","supports":"Enterprise annual invoicing"},{"id":"s20","url":"https://tailscale.com/terms","title":"Tailscale Terms of Service","publisher":"vendor","quote":"Except as expressly stated in the Agreement, payments are non-cancelable, non-transferable, non-refundable, and not subject to acceptance.","supports":"payments are non-cancelable and non-refundable"},{"id":"s21","url":"https://tailscale.com/docs/account/manage-plans/free-plans-discounts","title":"Free pricing plans and discounts","publisher":"vendor","quote":"The Personal plan permits 6 free users in a single Tailscale network, known as a tailnet.","supports":"the free Personal plan"},{"id":"s22","url":"https://tailscale.com/docs/account/manage-plans/downgrade-plan","title":"Downgrade your plan","publisher":"vendor","quote":"For the plan you wish to use, select Downgrade.","supports":"downgrading to another plan"},{"id":"s23","url":"https://tailscale.com/docs/account/manage-plans/downgrade-plan","title":"Downgrade your plan","publisher":"vendor","quote":"Downgrades take effect at the end of your current billing period.","supports":"when a downgrade takes effect"},{"id":"s24","url":"https://tailscale.com/docs/account/manage-plans/modify-existing-plan","title":"Modify an existing plan","publisher":"vendor","quote":"Select Edit amount.","supports":"where seats are changed"},{"id":"s25","url":"https://tailscale.com/docs/account/manage-plans/modify-existing-plan","title":"Modify an existing plan","publisher":"vendor","quote":"In New total seats, enter the total amount of seats that you want for your tailnet.","supports":"setting the seat count"},{"id":"s26","url":"https://tailscale.com/docs/account/manage-plans/free-plans-discounts","title":"Free pricing plans and discounts","publisher":"vendor","quote":"Eligible charities, not-for-profit organizations, and educational institutions receive a 50% discount on Tailscale list prices.","supports":"the nonprofit and education discount"},{"id":"s27","url":"https://tailscale.com/docs/account/manage-plans/free-plans-discounts","title":"Free pricing plans and discounts","publisher":"vendor","quote":"Your GitHub organization can use Tailscale for free if you're using it for an open source project which has an OSI license.","supports":"the free open source plan"},{"id":"s28","url":"https://tailscale.com/docs/account/billing/manage-invoices","title":"Manage your invoices","publisher":"vendor","quote":"Select the Invoices tab.","supports":"where invoices are"},{"id":"s29","url":"https://tailscale.com/docs/account/billing/manage-invoices","title":"Manage your invoices","publisher":"vendor","quote":"download PDFs of invoices from the last 12 months for your Tailscale account.","supports":"invoice format and limit"},{"id":"s30","url":"https://tailscale.com/docs/account/manage-plans/downgrade-plan","title":"Downgrade your plan","publisher":"vendor","quote":"The Personal plan is limited to six users and is not intended for commercial use.","supports":"Personal plan limits"},{"id":"s31","url":"https://tailscale.com/docs/account/manage-plans/downgrade-plan","title":"Downgrade your plan","publisher":"vendor","quote":"If you already have a scheduled plan downgrade, Cancel subscription is disabled.","supports":"cancel is disabled while a downgrade is scheduled"},{"id":"s32","url":"https://tailscale.com/docs/account/manage-plans/downgrade-plan","title":"Downgrade your plan","publisher":"vendor","quote":"You can cancel a scheduled downgrade at any time before it takes effect.","supports":"undoing a scheduled change"},{"id":"s33","url":"https://tailscale.com/docs/account/delete-tailnet","title":"Delete your tailnet","publisher":"vendor","quote":"will generally rotate out automatically within 60 days.","supports":"logs and backups after deletion"},{"id":"s34","url":"https://tailscale.com/terms","title":"Tailscale Terms of Service","publisher":"vendor","quote":"your payment method will continue to be charged applicable Fees, unless and until you change your Plan or close your account.","supports":"billing continues until you change plan or close the account"},{"id":"s35","url":"https://tailscale.com/pricing","title":"Tailscale pricing","publisher":"vendor","quote":"Additional seats are immediately charged to Stripe, prorated to the end of the month.","supports":"extra users on monthly plans are billed at once"},{"id":"s36","url":"https://tailscale.com/terms","title":"Tailscale Terms of Service","publisher":"vendor","quote":"You may close your account at any time by following the instructions in our Documentation.","supports":"you can close the account at any time"},{"id":"s37","url":"https://tailscale.com/pricing","title":"Tailscale pricing","publisher":"vendor","quote":"Get started with Tailscale through your preferred cloud marketplace","supports":"Tailscale is sold through cloud marketplaces (AWS, Azure)"},{"id":"s38","url":"https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html","title":"Cancel your product subscription (AWS Marketplace Buyer Guide)","publisher":"platform","quote":"Open the AWS Marketplace console at https://console.aws.amazon.com/marketplace.","supports":"where the AWS cancel starts"},{"id":"s39","url":"https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html","title":"Cancel your product subscription (AWS Marketplace Buyer Guide)","publisher":"platform","quote":"Under Agreement, open the Actions list and choose Cancel subscription.","supports":"the AWS cancel step"},{"id":"s40","url":"https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html","title":"Cancel your product subscription (AWS Marketplace Buyer Guide)","publisher":"platform","quote":"Canceling stops future charges from being generated.","supports":"what an AWS cancel stops"},{"id":"s41","url":"https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html","title":"Cancel your product subscription (AWS Marketplace Buyer Guide)","publisher":"platform","quote":"It doesn't automatically refund charges on invoices that have already been issued, and refunds aren't automatic","supports":"AWS refunds must be requested"},{"id":"s42","url":"https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html","title":"Cancel your product subscription (AWS Marketplace Buyer Guide)","publisher":"platform","quote":"For public offers with contract (upfront) pricing, self-service cancellation isn't available in the console.","supports":"contract offers can't be cancelled in the console"},{"id":"s43","url":"https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html","title":"Cancel your product subscription (AWS Marketplace Buyer Guide)","publisher":"platform","quote":"If you cancel a public contract within 48 hours of purchase, AWS Customer Service can also process a full refund without seller involvement.","supports":"the 48-hour refund"},{"id":"s44","url":"https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html","title":"Cancel your product subscription (AWS Marketplace Buyer Guide)","publisher":"platform","quote":"In all other cases, including private offers and cancellations more than 48 hours after purchase, contact the seller of record to request a refund.","supports":"later refunds come from the seller"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Whether the cancel flow asks for a reason or shows an offer is not documented","How and when an annual or Enterprise contract can be ended (notice period, end of term) is not published; the pricing page only says to contact sales","When a seat reduction lowers the bill is not documented","Where the seat and invoice controls sit in the admin console (the Billing page, each invoice's download icon) and how to apply for the nonprofit and education discount weren't re-read in this review; Tailscale's billing and discount docs describe them","When an Azure or AWS Marketplace cancellation takes effect for the tailnet, and Tailscale's refund terms there, are not documented on Tailscale's pages","Tailscale doesn't document any App Store or Google Play billing"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"partial","notes":["Re-checked the cancel and downgrade, delete-tailnet and Azure Marketplace docs, the pricing page and the Terms; every route fact confirmed","Added an AWS Marketplace route: Tailscale's pricing page sells through AWS, and AWS's buyer guide gives the cancel steps, the contract-pricing exception and refund rules (s37 to s44)","Added the Terms' statement that you can close the account at any time (s36)","Dropped two details no re-read page confirmed: applying for the nonprofit discount through support with proof, and the roles that can download invoices","The seat-change, discount and invoice pages couldn't be re-read today; their quotes still match the live pages word for word, and the details around them are listed as not re-confirmed"]}},"delete_account":{"url":"https://tailscale.com/kb/1237/delete-tailnet","difficulty":"limited","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/tailscale","json":"https://stackcut.io/exits/tailscale.json","evidence":{"packet_revision":"5e9c2c4eb046ffae5ce7a3c7b35a4b1714496f760c98876d8472e09027c5b835","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"tailscale--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"tailscale--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"tailscale--reseller-or-partner--r3","channel":"reseller_or_partner","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"tailscale--reseller-or-partner--r4","channel":"reseller_or_partner","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"tailscale--sales-contract--r5","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"tally","name":"Tally","category":"productivity","website":"https://tally.so","domains":["tally.so"],"summary":"Cancel Pro or Business in account settings: Billing tab, then Manage subscription. Cancelling takes effect at once, but paid features last until the prepaid period ends. Tally has a no-refund policy, even for a missed renewal, so cancel before it renews. The Free plan keeps unlimited forms and submissions.","routes":[{"channel":"direct_web","label":"Cancel Pro or Business","applies_to":"Tally Pro and Business subscriptions, billed monthly or yearly","who":"The account holder who pays for the subscription, signed in","method":"self_serve","start_url":null,"steps":[{"do":"Open your account settings and go to the Billing tab","expect":"Manage subscription"},{"do":"Click Manage subscription and cancel the Tally Pro or Business subscription","expect":null}],"confirm_by":null,"effective":"The cancellation takes effect immediately, and Tally Pro or Business features stop at the end of the prepaid period","notice":"Cancel before the prepaid period ends; a subscription you fail to cancel before renewal is not refunded","refund":"No-refund policy: no refunds for late cancellation, unused time, change of mind or testing paid features. Refunds are only considered if prolonged technical issues block access, when you contact Tally within a reasonable time","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12"]},{"channel":"direct_web","label":"Delete the account","applies_to":"Any Tally account you want to remove permanently","who":"The account holder, signed in","method":"self_serve","start_url":null,"steps":[{"do":"Export any form responses you need first","expect":null},{"do":"In your account settings, press Delete account","expect":null}],"confirm_by":null,"effective":"The account and all its forms, workspaces and submissions are deleted permanently and can't be restored","notice":null,"refund":null,"fees":null,"source_ids":["s13","s14","s15","s16"]}],"pay_less":[{"type":"free_plan","what":"The Free plan includes unlimited forms and unlimited submissions","evidence":"documented","source_ids":["s17","s18"]},{"type":"annual_billing","what":"Paying yearly for Pro or Business gives 2 months off","evidence":"documented","source_ids":["s19"]},{"type":"student_or_nonprofit","what":"Nonprofits get 30% off Tally Pro forever; students and educators in a structured classroom get 30% off for 1 year. Both apply only to new Tally Pro customers","evidence":"documented","source_ids":["s20","s21","s22","s23","s24","s28"]}],"export":[{"data":"Form responses (submissions)","how":"Export form responses from your account before cancelling or deleting (the help pages read don't describe the menu or the file format)","format":null,"limits":"Deleting the account permanently deletes all forms, workspaces and submissions","source_ids":["s25","s14"]}],"after_cancel":{"access_until":"The end of the prepaid period","data_kept":"No retention period after cancelling is published. Deleted submissions stay in the Trash for 90 days before permanent deletion, and deleted form data is purged from backups within 90 days. Deleting the account removes all data permanently","you_lose":["Tally Pro or Business features at the end of the prepaid period","After deleting the account: all forms, workspaces and submissions, permanently"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancel before the prepaid period ends: Tally doesn't refund a renewal you forgot to cancel","Cancelling takes effect immediately, but paid features keep working until the end of the prepaid period","Deleting the account can't be undone and removes every form, workspace and submission","Nonprofit and education discounts only apply to new Tally Pro customers"]},"sources":[{"id":"s1","url":"https://tally.so/help/billing-and-payment-info","title":"Billing and payment info","publisher":"vendor","quote":"You can cancel your Tally Pro or Business subscription anytime in your account settings.","supports":"where to cancel"},{"id":"s2","url":"https://tally.so/help/billing-and-payment-info","title":"Billing and payment info","publisher":"vendor","quote":"In the Billing tab, click Manage subscription.","supports":"the cancel steps"},{"id":"s3","url":"https://tally.so/help/billing-and-payment-info","title":"Billing and payment info","publisher":"vendor","quote":"Your cancellation will be effective immediately, and access to Tally Pro or Business features will stop at the end of the prepaid period","supports":"when cancelling takes effect"},{"id":"s4","url":"https://tally.so/help/billing-and-payment-info","title":"Billing and payment info","publisher":"vendor","quote":"We don't issue refunds for late cancellations or unused time.","supports":"no refunds for late cancelling"},{"id":"s5","url":"https://tally.so/help/billing-and-payment-info","title":"Billing and payment info","publisher":"vendor","quote":"If you wish to unsubscribe, you must cancel your Tally Pro or Business subscription before your prepaid period ends.","supports":"cancel before the period ends"},{"id":"s6","url":"https://tally.so/terms","title":"Tally Terms and Conditions","publisher":"vendor","quote":"Users have the option to cancel their Account at any time through the dashboard of the Tool, thereby terminating the Agreement.","supports":"cancelling in the dashboard"},{"id":"s7","url":"https://tally.so/terms","title":"Tally Terms and Conditions","publisher":"vendor","quote":"the cancellation of their Account (and thus the termination of the Agreement) will only become effective at the end of the current paid term.","supports":"paid terms run to the end"},{"id":"s8","url":"https://tally.so/terms","title":"Tally Terms and Conditions","publisher":"vendor","quote":"Invoicing of the License Fee shall occur on a recurring basis in accordance with the chosen invoicing cycle (monthly or annually).","supports":"monthly or yearly recurring billing"},{"id":"s9","url":"https://tally.so/help/refund-policy","title":"Refund policy","publisher":"vendor","quote":"we have a no-refund policy and have a strict compliance with these terms for all users.","supports":"the no-refund policy"},{"id":"s10","url":"https://tally.so/help/refund-policy","title":"Refund policy","publisher":"vendor","quote":"Failure to cancel your subscription before renewal","supports":"no refund for missing the renewal"},{"id":"s11","url":"https://tally.so/help/refund-policy","title":"Refund policy","publisher":"vendor","quote":"Testing of paid features","supports":"no refund for testing paid features"},{"id":"s12","url":"https://tally.so/help/refund-policy","title":"Refund policy","publisher":"vendor","quote":"contact us within a reasonable period of time","supports":"the technical-issue exception"},{"id":"s13","url":"https://tally.so/help/account-settings","title":"Account settings","publisher":"vendor","quote":"Press the Delete account button to permanently delete your Tally account and all associated data.","supports":"how to delete the account"},{"id":"s14","url":"https://tally.so/help/account-settings","title":"Account settings","publisher":"vendor","quote":"This will delete your account along with any forms, workspaces, and submissions.","supports":"what deleting removes"},{"id":"s15","url":"https://tally.so/help/account-settings","title":"Account settings","publisher":"vendor","quote":"We cannot restore accounts after deletion","supports":"deletion is permanent"},{"id":"s16","url":"https://tally.so/help/account-settings","title":"Account settings","publisher":"vendor","quote":"any account data will be permanently removed from our systems.","supports":"data is removed"},{"id":"s17","url":"https://tally.so/pricing","title":"Tally pricing","publisher":"vendor","quote":"Unlimited forms","supports":"Free plan forms"},{"id":"s18","url":"https://tally.so/pricing","title":"Tally pricing","publisher":"vendor","quote":"Unlimited submissions","supports":"Free plan submissions"},{"id":"s19","url":"https://tally.so/pricing","title":"Tally pricing","publisher":"vendor","quote":"2 months off","supports":"the yearly saving"},{"id":"s20","url":"https://tally.so/help/tally-for-non-profit","title":"Tally for non-profits","publisher":"vendor","quote":"Get 30% off Tally Pro forever","supports":"the nonprofit discount"},{"id":"s21","url":"https://tally.so/help/tally-for-non-profit","title":"Tally for non-profits","publisher":"vendor","quote":"The non-profit discount is only valid for new (first-time) Tally Pro customers","supports":"nonprofit discount eligibility"},{"id":"s22","url":"https://tally.so/help/tally-for-education","title":"Tally for education","publisher":"vendor","quote":"Get 30% off","supports":"the education discount"},{"id":"s23","url":"https://tally.so/help/tally-for-education","title":"Tally for education","publisher":"vendor","quote":"Discounts cannot be renewed and are only applicable to new customers.","supports":"education discount eligibility"},{"id":"s24","url":"https://tally.so/help/tally-for-education","title":"Tally for education","publisher":"vendor","quote":"A student or educator in a structured classroom.","supports":"who qualifies for the education discount"},{"id":"s25","url":"https://tally.so/help/gdpr","title":"GDPR","publisher":"vendor","quote":"You are able to delete or export form responses from your account if it would be required to do so","supports":"responses can be exported"},{"id":"s26","url":"https://tally.so/help/submissions-data-retention","title":"Submissions data retention","publisher":"vendor","quote":"Deleted submissions are moved to the Trash, where they remain for 90 days before permanent deletion","supports":"the Trash keeps deleted submissions 90 days"},{"id":"s27","url":"https://tally.so/help/gdpr","title":"GDPR","publisher":"vendor","quote":"All form data which has been deleted by you is permanently deleted from our back-ups within 90 days, unless you empty the Trash manually before that.","supports":"backup purge within 90 days"},{"id":"s28","url":"https://tally.so/help/tally-for-education","title":"Tally for education","publisher":"vendor","quote":"for 1 year","supports":"the education discount lasts a year"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["The screens after Manage subscription (for example, a payment portal and its confirm button) are not described","How to export submissions (menu and file format) is not described in the help pages read","Who can manage billing in a shared workspace, and whether deleting the account also stops a paid subscription, are not documented","What confirms a cancellation (an email or a status on the Billing tab) is not documented"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"ok","notes":["No changes: routes, refunds, plans and deletion match the help pages and Terms; a submissions-export article still couldn't be found (kept as unverified)"]}},"stackcut":{"vendor_id":"tally","name":"Tally","recipes":[{"id":"replace-tally","title":"Forms and surveys","best_year_one_net":276}]},"page":"https://stackcut.io/cancel/tally","json":"https://stackcut.io/exits/tally.json","evidence":{"packet_revision":"04956a8f8665b46788a64668464b48194951390dcb6f66d46328c782e3fcf030","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"tally--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"tally--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"target_circle_360","name":"Target Circle 360","category":"shopping_memberships","website":"https://www.target.com/c/target-circle-360/","domains":["target.com"],"summary":"Cancel from the Membership section of your Target account before renewal. The fee is non-refundable; Target Circle loyalty and Target Card are separate services. Annual pricing, eligible member discounts, and periodic offers may provide lower-cost options.","routes":[{"channel":"direct_web","applies_to":"Target Circle 360 memberships purchased directly from Target","who":"Target account holder","method":"self_serve","start_url":"https://www.target.com/account/memberships","steps":[{"do":"Sign in to Target and open the Membership section of your account","expect":"Target Circle 360 membership"},{"do":"Select the membership cancellation option and complete the prompts; exact button wording is not published in the article","expect":null}],"confirm_by":"The cancellation status is not specified by the source","effective":"Cancel before the renewal date to avoid another membership fee","notice":null,"refund":"Membership fees are non-refundable","fees":null,"source_ids":["s1","s2","s3","s4"]}],"sources":[{"id":"s1","url":"https://www.target.com/help/article/000211093","title":"Target Circle 360 Membership","publisher":"vendor","quote":"you can cancel your Target Circle 360 membership by visiting the Membership section of your Target account page.","supports":"membership cancellation path"},{"id":"s2","url":"https://www.target.com/help/article/000211093","title":"Target Circle 360 Membership","publisher":"vendor","quote":"To prevent the automatic renewal of your Target Circle 360 membership fee, you must cancel your membership before your membership is set to renew.","supports":"renewal cutoff"},{"id":"s3","url":"https://www.target.com/help/article/000211093","title":"Target Circle 360 Membership","publisher":"vendor","quote":"The membership fee for Target Circle 360 is non-refundable.","supports":"refund terms"},{"id":"s4","url":"https://www.target.com/help/article/000211093","title":"Target Circle 360 Membership","publisher":"vendor","quote":"Canceling Target Circle 360 will not serve as cancellation of your Target Circle membership or any Target Circle Card.","supports":"separate Target services"},{"id":"s5","url":"https://www.target.com/help/articles/target-circle/about-target-circle-360","title":"About Target Circle 360","publisher":"vendor","quote":"The annual Target Circle 360 membership is $99/year (equivalent to $8.25/month), and the monthly Target Circle 360 membership is $10.99/month.","supports":"available annual and monthly rates"},{"id":"s6","url":"https://www.target.com/help/articles/target-circle/about-target-circle-360","title":"About Target Circle 360","publisher":"vendor","quote":"To change to an annual membership, cancel your monthly membership and sign up for an annual membership after your renewal expiration.","supports":"monthly-to-annual change route"},{"id":"s7","url":"https://www.target.com/help/article/000211093","title":"Target Circle 360 Membership","publisher":"vendor","quote":"From time to time, Target may offer discounts on the Target Circle 360 membership fee.","supports":"discounts may be offered"},{"id":"s8","url":"https://www.target.com/help/articles/target-circle/about-target-circle-360","title":"About Target Circle 360","publisher":"vendor","quote":"Verified students and government assistance recipients get Target Circle 360 for just $4.99/month.","supports":"eligible student and assistance-recipient price"}],"pay_less":[{"type":"annual_billing","what":"Target lists a $99 annual membership versus $10.99 monthly; it says a monthly plan must be cancelled and the annual plan rejoined after monthly renewal expiration.","evidence":"documented","source_ids":["s5","s6"]},{"type":"discount_program","what":"Target lists discounted monthly pricing for verified students and government assistance recipients; eligibility and current price should be confirmed in the account.","evidence":"documented","source_ids":["s8"]},{"type":"discount_program","what":"Target says it sometimes provides discounted membership fees; the terms and eligibility are specified by each marketing offer. These are general promotional discounts, not a cancellation-triggered retention offer.","evidence":"documented","source_ids":["s7"]}],"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":[]},"verification":{"level":"partial","checked_on":"2026-10-06","by":"stackcut-research","unverified":["The help page does not identify exact cancellation button labels, post-cancel benefit end date, or confirmation. Free trial and third-party benefit consequences should be checked against the specific membership offer."],"review":{"by":"codex-independent-review","on":"2026-10-06","result":"partial","notes":["Independently read the cited official pages on 2026-10-06. Corrected quote fidelity, scope, and channel wording where needed. State and plan qualifications remain explicit; missing timing, confirmation, refund, or equipment facts remain unknown. No customer cancellation flow or outcome was executed."]}},"delete_account":{"url":"https://www.target.com/ccpa-intake-form","difficulty":"hard","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/target_circle_360","json":"https://stackcut.io/exits/target_circle_360.json","evidence":{"packet_revision":"95a19bedeeb18fc9bed468a7bea518b1fb0cdd23bb981cd0b3847e3e29c21021","docs_checked_on":"2026-10-06","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-06","age_days":3,"stale_after_days":30,"next_check_on":"2026-11-05"},"routes":[{"route_id":"target-circle-360--direct-web--r1","channel":"direct_web","checked_on":"2026-10-06","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-06","age_days":3,"stale_after_days":30,"next_check_on":"2026-11-05"}}]}},{"id":"tavus","name":"Tavus","category":"ai_tools","website":"https://www.tavus.io","domains":["tavus.io","platform.tavus.io","help.tavus.io"],"summary":"Log in, open the \"Change/Cancel Membership\" section of the Billing Portal/Account Settings page and cancel; on a team only an Admin can. Access runs to the end of the current term, with no prorated refund. The gotcha: Tavus is not obligated to back up your content, so download media files first.","routes":[{"channel":"direct_web","label":"Platform subscriptions","applies_to":"Self-serve paid plans on the Tavus Platform: PALs paid plans and developer plans with a monthly access fee (with or without pay-as-you-go usage)","who":"The account holder, signed in; on a team, only an Admin can change or cancel the shared plan","method":"self_serve","start_url":null,"steps":[{"do":"Log in to your Tavus account and open the Billing Portal/Account Settings page","expect":"Change/Cancel Membership"},{"do":"Open the Change/Cancel Membership section and cancel your subscription","expect":null}],"confirm_by":null,"effective":"You can use the subscription until the end of the current subscription term, and it is not renewed after that term expires","notice":null,"refund":"No prorated refund of any portion of the subscription fee for the current term. Except as set forth in the agreement, all Platform fees are non-refundable","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s14","s15","s22"]},{"channel":"sales_contract","label":"Master Services Agreement","applies_to":"Organizations that signed a separate Master Services Agreement with Tavus, such as Enterprise customers with custom pricing","who":"The organization that signed the agreement","method":"contact_sales","start_url":null,"steps":[{"do":"Check your Master Services Agreement for its term, renewal and termination terms, because that agreement, not the online terms, controls","expect":null},{"do":"Give Tavus notice the way the agreement requires; Tavus support is at support@tavus.io for general questions","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s16","s17","s18"]}],"pay_less":[{"type":"downgrade","what":"Downgrade to a cheaper plan instead of cancelling; a downgrade takes effect on the first day of the next renewal term","evidence":"documented","source_ids":["s19"]},{"type":"free_plan","what":"Developer Free plan, listed on the pricing page with no upfront payment","evidence":"documented","source_ids":["s12"]},{"type":"free_plan","what":"PALs Free plan, listed on the pricing page for the curious and the naturally chatty","evidence":"documented","source_ids":["s13"]}],"export":[{"data":"Media files (generated videos)","how":"Download them from the Tavus Platform where the download option is offered, and keep your own backups","format":null,"limits":"Tavus is not obligated to back up your content. Customer Avatars stay inside the Tavus Platform and can't be downloaded","source_ids":["s20","s10","s21"]}],"after_cancel":{"access_until":"The end of the current subscription term; closing the account also takes effect at the end of the current term of all subscriptions","data_kept":"The terms give no retention period. Once your access ends, Tavus may delete the Customer Content from its live databases; to ask for deletion, write to support@tavus.io","you_lose":["Access to the Tavus Platform, or the feature you lose access to, once the term ends","Customer Content, media files and interactive media files, which Tavus is not obligated to back up","Customer Avatars, which are managed only inside the Tavus Platform and can't be downloaded"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancelling stops renewal but gives no prorated refund for the current term","A free trial rolls into a paid subscription automatically","Everyone on a team shares one plan; only an Admin can change or cancel it","The terms say you may end the agreement by closing your Account, effective at the end of the current term, but they don't say where to close it; a data deletion request goes to support@tavus.io","Tavus is not obligated to back up Customer Content, so download your media files before cancelling"]},"sources":[{"id":"s1","url":"https://www.tavus.io/terms-of-service","title":"Tavus Terms of Service","publisher":"vendor","quote":"You may cancel your Subscription by logging into and going to the \"Change/Cancel Membership\" section of your \"Billing Portal/Account Settings\" page.","supports":"where to start the cancellation"},{"id":"s2","url":"https://www.tavus.io/terms-of-service","title":"Tavus Terms of Service","publisher":"vendor","quote":"If you cancel your Subscription, you may use your Subscription until the end of your then-current Subscription term;","supports":"when access ends"},{"id":"s3","url":"https://www.tavus.io/terms-of-service","title":"Tavus Terms of Service","publisher":"vendor","quote":"your Subscription will not be renewed after your then-current term expires.","supports":"no renewal after the term"},{"id":"s4","url":"https://www.tavus.io/terms-of-service","title":"Tavus Terms of Service","publisher":"vendor","quote":"your Subscription will continue and automatically renew at Tavus' then-current price for such Subscription","supports":"subscriptions renew automatically"},{"id":"s5","url":"https://www.tavus.io/terms-of-service","title":"Tavus Terms of Service","publisher":"vendor","quote":"However, you will not be eligible for a prorated refund of any portion of the Service Subscription Fee","supports":"no prorated refund after cancelling"},{"id":"s6","url":"https://www.tavus.io/terms-of-service","title":"Tavus Terms of Service","publisher":"vendor","quote":"Except as set forth in this Agreement, all Fees for the Tavus Platform are non-refundable.","supports":"the general refund rule"},{"id":"s7","url":"https://www.tavus.io/terms-of-service","title":"Tavus Terms of Service","publisher":"vendor","quote":"If you want to terminate this Agreement, you may do so by closing your Account for the Tavus Platform.","supports":"ending the agreement by closing the account"},{"id":"s8","url":"https://www.tavus.io/terms-of-service","title":"Tavus Terms of Service","publisher":"vendor","quote":"we may delete the Customer Content associated therewith from our live databases.","supports":"what happens to content after access ends"},{"id":"s9","url":"https://www.tavus.io/terms-of-service","title":"Tavus Terms of Service","publisher":"vendor","quote":"To request deletion of Customer Content and other data associated with your Account, you must contact us at support@tavus.io.","supports":"how to ask for data deletion"},{"id":"s10","url":"https://www.tavus.io/terms-of-service","title":"Tavus Terms of Service","publisher":"vendor","quote":"Tavus is not obligated to back up any Customer Content, Media Files, or Interactive Media Files.","supports":"no backup, so save your files first"},{"id":"s11","url":"https://www.tavus.io/terms-of-service","title":"Tavus Terms of Service","publisher":"vendor","quote":"your use of the Tavus Platform will automatically roll into a paid Subscription","supports":"free trials convert to paid"},{"id":"s12","url":"https://www.tavus.io/pricing","title":"Tavus Pricing","publisher":"vendor","quote":"No upfront payment","supports":"the Developer Free plan"},{"id":"s13","url":"https://www.tavus.io/pricing","title":"Tavus Pricing","publisher":"vendor","quote":"For the curious and the naturally chatty","supports":"the PALs Free plan"},{"id":"s14","url":"https://www.tavus.io/pricing","title":"Tavus Pricing","publisher":"vendor","quote":"Monthly access fee + pay as you go","supports":"developer plans bill a monthly fee plus usage"},{"id":"s15","url":"https://docs.tavus.io/sections/teams/overview","title":"Teams (Tavus documentation)","publisher":"vendor","quote":"Change or cancel the plan","supports":"the team permissions table gives this right to Admins only"},{"id":"s16","url":"https://www.tavus.io/terms-of-service","title":"Tavus Terms of Service","publisher":"vendor","quote":"If you or the organization you represent have signed a separate Master Services Agreement with Tavus, then that agreement and not these Terms control your use of the Tavus Platform.","supports":"a signed Master Services Agreement controls instead of the online terms"},{"id":"s17","url":"https://www.tavus.io/pricing","title":"Tavus Pricing","publisher":"vendor","quote":"Volume discounts","supports":"Enterprise plan with custom pricing through sales"},{"id":"s18","url":"https://www.tavus.io/support","title":"Tavus Support","publisher":"vendor","quote":"support@tavus.io","supports":"the support contact address"},{"id":"s19","url":"https://www.tavus.io/terms-of-service","title":"Tavus Terms of Service","publisher":"vendor","quote":"If you choose to downgrade a Subscription, the downgrade will take effect as of the first day of the next Renewal Term.","supports":"when a downgrade takes effect"},{"id":"s20","url":"https://www.tavus.io/terms-of-service","title":"Tavus Terms of Service","publisher":"vendor","quote":"You may have the ability to download Media Files out of the Tavus Platform and are encouraged to make your own back-ups.","supports":"downloading media files"},{"id":"s21","url":"https://www.tavus.io/terms-of-service","title":"Tavus Terms of Service","publisher":"vendor","quote":"Customer Avatars are generated using Seed Files and managed solely within the Tavus Platform.","supports":"avatars stay inside the platform and aren't downloadable"},{"id":"s22","url":"https://www.tavus.io/terms-of-service","title":"Tavus Terms of Service","publisher":"vendor","quote":"ANY SUCH TERMINATION WILL BE EFFECTIVE AT THE END OF THE THEN-CURRENT TERM OF ANY AND ALL OF THE SUBSCRIPTIONS","supports":"closing the account takes effect at the end of the current term"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["The address of the billing page and how the cancellation screen confirms the change aren't documented on Tavus's public pages; the menu names come from the Terms of Service","Tavus's PALs help center (help.tavus.io) may have account and billing steps that aren't reflected here","No notice period before renewal is stated in the Terms of Service","Where to close the account isn't documented in the Terms of Service","How pay-as-you-go usage is billed after cancelling, and what stops usage charges, isn't stated on the public pricing page or terms","Renewal, notice and termination terms for Master Services Agreement customers are in each signed agreement, not on public pages","The terms give no retention period for data after the account ends"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Re-checked every route, refund, renewal and data fact against the Tavus Terms of Service; all confirmed","Removed the billing-page address, which no Tavus page gives","Who: on a team only an Admin can change or cancel the shared plan (Teams documentation)","Added a route for organizations on a separate Master Services Agreement, which the terms say takes precedence","Added the downgrade option, the media-file download and that closing the account takes effect at the end of the term","Tavus's site shows no App Store or Google Play apps, so no app-store route is needed","Rewrote the not-confirmed notes for readers"]}},"page":"https://stackcut.io/cancel/tavus","json":"https://stackcut.io/exits/tavus.json","evidence":{"packet_revision":"f9ea3327c93dfe867ada3ab1552a18dea5cdfacfa193ec850dff3fb97cbf6b88","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"tavus--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"tavus--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"tawk_to","name":"tawk.to","category":"customer_support","website":"https://www.tawk.to","domains":["tawk.to","help.tawk.to","dashboard.tawk.to"],"summary":"Cancel each paid subscription in the tawk.to dashboard: Administration, Billing, Purchases and Invoices, then Cancel subscription. Only an account admin can do it, from a desktop or laptop, and each add-on is cancelled separately. Access runs to the end of the billing cycle. The Terms say no refunds.","routes":[{"channel":"direct_web","label":"Paid plans and add-ons","applies_to":"Paid subscriptions on a tawk.to property, including add-ons such as AI Assist and Whitelabel; each subscription is cancelled separately","who":"An account admin. Only admins can access billing settings and make changes to paid plans","method":"self_serve","start_url":"https://dashboard.tawk.to","steps":[{"do":"Log in to your tawk.to account at dashboard.tawk.to on a desktop or laptop, and select the correct property","expect":null},{"do":"Click Administration in the left navigation bar","expect":null},{"do":"Under Billing in the left submenu, click Purchases and Invoices","expect":"Cancel subscription"},{"do":"Under the plan you want to end, click Cancel subscription","expect":"Reason for canceling"},{"do":"In the pop-up window, select a reason for canceling","expect":"Yes, cancel subscription"},{"do":"Click Yes, cancel subscription","expect":"Your subscription will be canceled."}],"confirm_by":"The on-screen message Your subscription will be canceled. The help article doesn't mention a confirmation email","effective":"You keep paid features until the end of the current billing cycle; an annual plan stays active for its full term. You won't be billed again until you resubscribe","notice":null,"refund":"None. The Terms of Service say no refunds or credits are provided if you downgrade or cancel your service plan","fees":null,"source_ids":["s1","s2","s3","s28","s4","s5","s6","s29","s7","s8","s9","s10","s11","s12","s13","s14","s15","s30","s18"]}],"pay_less":[{"type":"free_plan","what":"Live chat software is free forever: the tawk.to homepage says Forever free, setup and live in minutes. Paid add-ons are optional, and you can toggle them off any time","evidence":"documented","source_ids":["s25","s23"]},{"type":"free_plan","what":"AI Assist has a forever-free tier for limited volume, so it can stay on at no cost within that limit","evidence":"documented","source_ids":["s24"]}],"export":[{"data":"Subscription invoices","how":"Log in, select the property, click Administration, then under Billing click Purchases and Invoices, and click the download icon next to an invoice","format":null,"limits":"Only admins can access billing settings","source_ids":["s1","s2","s3","s4","s17","s16"]}],"after_cancel":{"access_until":"The end of the current billing cycle","data_kept":"Not documented. The Terms say tawk.to is not responsible for your data residing on its hardware, and the privacy policy keeps personal information only as long as needed for its purposes, with no period stated after cancelling","you_lose":["Paid add-on features once the billing cycle ends","Content, features or capacity: the Terms say downgrading your service plan may cause loss of content, features, or capacity"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"Before the final confirm, the flow asks for a reason in a Reason for canceling field. No retention offer is documented","tips":["Only an account admin can cancel, and each subscription is cancelled separately, so cancel every paid add-on on the property","The cancel steps are for desktops and laptops only","Mid-cycle changes take effect at the start of the next billing cycle","An annual plan must remain active for its full term and can't be paused","A cancelled subscription can be renewed from the Dashboard if you change your mind"]},"sources":[{"id":"s1","url":"https://help.tawk.to/article/how-do-i-cancel-a-subscription","title":"How do I cancel a tawk.to subscription?","publisher":"vendor","quote":"Log in to your tawk.to account.","supports":"the sign-in step"},{"id":"s2","url":"https://help.tawk.to/article/how-do-i-cancel-a-subscription","title":"How do I cancel a tawk.to subscription?","publisher":"vendor","quote":"Select the correct property.","supports":"choosing the property that holds the subscription"},{"id":"s3","url":"https://help.tawk.to/article/how-do-i-cancel-a-subscription","title":"How do I cancel a tawk.to subscription?","publisher":"vendor","quote":"click Administration","supports":"the Administration menu in the left navigation bar"},{"id":"s4","url":"https://help.tawk.to/article/how-do-i-cancel-a-subscription","title":"How do I cancel a tawk.to subscription?","publisher":"vendor","quote":"Purchases and Invoices","supports":"the Billing submenu page where subscriptions are cancelled"},{"id":"s5","url":"https://help.tawk.to/article/how-do-i-cancel-a-subscription","title":"How do I cancel a tawk.to subscription?","publisher":"vendor","quote":"Cancel subscription","supports":"the button under the plan to end"},{"id":"s6","url":"https://help.tawk.to/article/how-do-i-cancel-a-subscription","title":"How do I cancel a tawk.to subscription?","publisher":"vendor","quote":"Reason for canceling","supports":"the reason field shown before the final confirm"},{"id":"s7","url":"https://help.tawk.to/article/how-do-i-cancel-a-subscription","title":"How do I cancel a tawk.to subscription?","publisher":"vendor","quote":"Click Yes, cancel subscription","supports":"the final confirm button"},{"id":"s8","url":"https://help.tawk.to/article/how-do-i-cancel-a-subscription","title":"How do I cancel a tawk.to subscription?","publisher":"vendor","quote":"Your subscription will be canceled.","supports":"the confirmation message on screen"},{"id":"s9","url":"https://help.tawk.to/article/how-do-i-cancel-a-subscription","title":"How do I cancel a tawk.to subscription?","publisher":"vendor","quote":"You must be an account admin to cancel a subscription.","supports":"who can cancel"},{"id":"s10","url":"https://help.tawk.to/article/how-do-i-cancel-a-subscription","title":"How do I cancel a tawk.to subscription?","publisher":"vendor","quote":"Each subscription is canceled separately.","supports":"each add-on or subscription is cancelled on its own"},{"id":"s11","url":"https://help.tawk.to/article/how-do-i-cancel-a-subscription","title":"How do I cancel a tawk.to subscription?","publisher":"vendor","quote":"you'll still have access to paid features until the end of the current cycle.","supports":"when access ends"},{"id":"s12","url":"https://help.tawk.to/article/how-do-i-cancel-a-subscription","title":"How do I cancel a tawk.to subscription?","publisher":"vendor","quote":"The instructions below are for desktops and laptops only.","supports":"the device limit on the steps"},{"id":"s13","url":"https://help.tawk.to/article/managing-your-billing","title":"Managing your tawk.to billing","publisher":"vendor","quote":"When you cancel a subscription, your plan stays active until the end of the current billing cycle.","supports":"when access ends"},{"id":"s14","url":"https://help.tawk.to/article/managing-your-billing","title":"Managing your tawk.to billing","publisher":"vendor","quote":"You won't be billed for it again until you resubscribe.","supports":"billing stops after cancelling"},{"id":"s15","url":"https://help.tawk.to/article/managing-your-billing","title":"Managing your tawk.to billing","publisher":"vendor","quote":"You can cancel your subscription at any time.","supports":"no notice period is documented"},{"id":"s16","url":"https://help.tawk.to/article/managing-your-billing","title":"Managing your tawk.to billing","publisher":"vendor","quote":"Only Admins can access billing settings and make changes to paid plans.","supports":"who can reach billing and change paid plans"},{"id":"s17","url":"https://help.tawk.to/article/managing-your-billing","title":"Managing your tawk.to billing","publisher":"vendor","quote":"download icon","supports":"invoices can be downloaded from the Purchases and Invoices page"},{"id":"s18","url":"https://www.tawk.to/terms-of-service/","title":"tawk.to Terms of Service","publisher":"vendor","quote":"No refunds or credits for Subscription Charges or other fees or payments will be provided if you elect to downgrade or cancel your service plan.","supports":"no refund on cancelling or downgrading"},{"id":"s19","url":"https://www.tawk.to/terms-of-service/","title":"tawk.to Terms of Service","publisher":"vendor","quote":"tawk.to is not responsible for any of your data residing on our hardware.","supports":"data after the service ends"},{"id":"s20","url":"https://www.tawk.to/terms-of-service/","title":"tawk.to Terms of Service","publisher":"vendor","quote":"You are responsible for backing up your data and information.","supports":"backing up data before cancelling"},{"id":"s21","url":"https://www.tawk.to/terms-of-service/","title":"tawk.to Terms of Service","publisher":"vendor","quote":"Downgrading your service plan may cause loss of content, features, or capacity.","supports":"what can be lost when a plan is reduced"},{"id":"s22","url":"https://www.tawk.to/privacy-policy/","title":"tawk.to Privacy Policy","publisher":"vendor","quote":"We will retain your personal information for as long as is needed to fulfill the purposes outlined in this Policy","supports":"retention, with no period stated after cancelling"},{"id":"s23","url":"https://www.tawk.to/add-ons/","title":"tawk.to add-ons","publisher":"vendor","quote":"Add only what you need, toggle it off any time.","supports":"add-ons are optional and can be turned off"},{"id":"s24","url":"https://www.tawk.to/add-ons/","title":"tawk.to add-ons","publisher":"vendor","quote":"Forever-free tier for limited volume","supports":"AI Assist free tier"},{"id":"s25","url":"https://www.tawk.to/","title":"tawk.to","publisher":"vendor","quote":"Forever free, setup and live in minutes.","supports":"the live chat software is free"},{"id":"s26","url":"https://help.tawk.to/article/how-do-i-change-my-subscription","title":"How do I change my tawk.to subscription?","publisher":"vendor","quote":"If you make changes mid-cycle, the update will take effect at the start of your next billing cycle.","supports":"timing of changes made mid-cycle"},{"id":"s27","url":"https://help.tawk.to/article/how-do-i-renew-my-canceled-subscription","title":"How do I renew my canceled tawk.to subscription?","publisher":"vendor","quote":"You can easily renew a canceled subscription from your tawk.to Dashboard.","supports":"renewing after cancelling"},{"id":"s28","url":"https://help.tawk.to/article/how-do-i-cancel-a-subscription","title":"How do I cancel a tawk.to subscription?","publisher":"vendor","quote":"Under Billing","supports":"the Billing submenu in the left navigation"},{"id":"s29","url":"https://help.tawk.to/article/how-do-i-cancel-a-subscription","title":"How do I cancel a tawk.to subscription?","publisher":"vendor","quote":"A pop-up window will appear, asking you to select a Reason for canceling.","supports":"the reason pop-up before the final confirm"},{"id":"s30","url":"https://help.tawk.to/article/how-do-i-change-my-subscription","title":"How do I change my tawk.to subscription?","publisher":"vendor","quote":"it must remain active for the full term. You can't pause it.","supports":"an annual plan runs to the end of its term and can't be paused"}],"verification":{"level":"docs","checked_on":"2026-10-08","by":"stackcut-research","unverified":["How long chats, tickets, contacts and the knowledge base are kept after a subscription ends isn't stated on tawk.to's help or legal pages. The privacy policy gives no period after cancelling","How to export chats, contacts or knowledge-base articles before cancelling isn't confirmed. tawk.to's billing help covers only invoice downloads","Where to switch an add-on off isn't described in tawk.to's billing help. The add-ons page says add-ons can be toggled off any time, but the cancel steps above are the documented route","Whether the property moves to the free plan by itself when a paid plan ends isn't stated in tawk.to's billing help","Add-on prices differ between the add-ons page and the Remove Branding help article, so no add-on prices are given here","How Voice Agents, Data Enrichment and the Hired Agent Service are billed and stopped isn't covered in tawk.to's billing help, and no startup, nonprofit or education discount is confirmed"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Re-checked every route fact against the cancel, billing and change-subscription help articles and the Terms of Service; all quotes confirmed","Reason step now matches the help article: a pop-up asks you to select a reason for canceling","Added that an annual plan must stay active for its full term and can't be paused","Refund now quotes the full Terms sentence: no refunds or credits if you downgrade or cancel your service plan","No App Store, Google Play, reseller or contract billing is documented in tawk.to's billing help, so the single web route stands","Level raised to docs: every route fact comes from tawk.to's own pages; the open items are about data and add-ons"]}},"page":"https://stackcut.io/cancel/tawk_to","json":"https://stackcut.io/exits/tawk_to.json","evidence":{"packet_revision":"db4166fd1c67b806ab100bef05c0b82e9ca2c9dfd789898ea1c2cfc3fe391a75","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"tawk-to--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"teachable","name":"Teachable","category":"education_learning","website":"https://www.teachable.com","domains":["teachable.com"],"summary":"The school's Primary Owner opens Settings > Billing, selects Manage Plan, then Cancel Plan; it takes effect at the end of the billing cycle. Gotcha: there's no free plan, so the school goes offline; delete custom domains first, and student subscriptions can keep charging for up to 30 days.","routes":[{"channel":"direct_web","applies_to":"Teachable school plans billed by Teachable (Starter, Builder, Growth), monthly or annual","who":"The school's Primary Owner only","method":"self_serve","start_url":null,"steps":[{"do":"First delete any custom domains and make your Teachable subdomain primary (the cancellation can't be finalized while custom domains exist), and export your student list and records","expect":null},{"do":"In your school admin, go to Settings > Billing","expect":"Manage Plan, in the top right corner"},{"do":"Select Manage Plan, then Cancel Plan","expect":"a series of steps to ensure you understand the impact of canceling your school plan"},{"do":"If students have active subscriptions, review and manage them when prompted, then follow the prompts to confirm your cancellation","expect":"a banner showing the date your plan will end, with an option to resume your subscription"},{"do":"For a refund within 30 days of signing up or upgrading, contact Teachable support in writing after cancelling, with your school URL, billing date, cancellation date and account email","expect":null}],"confirm_by":"The Cancel Plan button is replaced by a banner showing the date the plan will end, with a Resume subscription option","effective":"At the end of the current billing cycle; paid features stay active until then, and the school then goes offline","notice":null,"refund":"Refunds within 30 days of signing up for a new paid plan or upgrading to a higher tier (monthly and annual), including charges during a trial if you don't continue, requested in writing; none outside the 30-day window","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s32"]}],"pay_less":[{"type":"downgrade","what":"Downgrade to a lower tier in Settings > Plan; it takes effect at the end of the billing cycle. Unpublish products to fit the lower product limit (extra products are unpublished automatically), and you must be under the lower plan's student limit","evidence":"documented","source_ids":["s13","s14","s15"]},{"type":"annual_billing","what":"Annual billing saves 22% compared with paying monthly","evidence":"documented","source_ids":["s16"]}],"export":[{"data":"User (student) data: name, email, last login, join date, course count, country, address, tags and more","how":"In the admin, open Users, apply any filters and click Export CSV; the file is emailed to the school owner","format":"CSV","limits":"The emailed file must be downloaded within 24 minutes of being sent","source_ids":["s17","s18"]},{"data":"Course content and sales records","how":"Download any content you don't have stored elsewhere and export sales and student records before cancelling","format":null,"limits":"Admin access is highly restricted after cancelling; upgrading again (or asking support for a time-limited coupon) restores data exporting","source_ids":["s1","s19"]}],"after_cancel":{"access_until":"The end of the current billing cycle","data_kept":"While the school is offline its content, settings and student data stay intact so you can re-upgrade without data loss, but Teachable doesn't guarantee access indefinitely; content is permanently deleted only if you ask for deletion or delete your account","you_lose":["The school: it goes offline and stays offline until you buy a paid plan again (there is no free plan)","Students' access to your content (students with active subscriptions keep access through the end of their paid periods)","Admin access: you can't add, edit or publish products","Custom domains, which must be deleted before the cancellation can be finalized","Student subscriptions you cancel, which students must re-purchase if you reactivate"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"Before confirming, you are walked through a series of steps about the impact of cancelling, and asked to review and manage active student subscriptions","tips":["Only the school's Primary Owner can cancel","Cancelling the plan does not stop student subscriptions at once: they can continue, and charge students, for up to 30 days after the plan ends; cancel them on the Sales page to stop billing sooner","Still billed after cancelling? Check for another school, a duplicate account or an undeleted Teachable subdomain, and cancel each","A scheduled cancellation can be undone with the Resume subscription link in the admin banner","Deleting a school (Settings > General > Delete School) is permanent and cancels its billing immediately, but doesn't refund your students' purchases","Pending payouts owed to you are still processed after cancelling","Students paying a school for a membership can cancel that subscription from their own account on the school; it isn't the school's Teachable plan"]},"sources":[{"id":"s1","url":"https://support.teachable.com/en/articles/11682421-cancel-your-paid-school-plan","title":"Cancel Your Paid School Plan","publisher":"vendor","quote":"Download any content you don't have stored elsewhere","supports":"download content before cancelling"},{"id":"s2","url":"https://support.teachable.com/en/articles/11682421-cancel-your-paid-school-plan","title":"Cancel Your Paid School Plan","publisher":"vendor","quote":"Please note that only the Primary Owner of a school can cancel the school plan.","supports":"who can cancel"},{"id":"s3","url":"https://support.teachable.com/en/articles/11682421-cancel-your-paid-school-plan","title":"Cancel Your Paid School Plan","publisher":"vendor","quote":"In the top right corner of the Billing page, select Manage Plan, then select Cancel Plan.","supports":"the cancel steps"},{"id":"s4","url":"https://support.teachable.com/en/articles/11682421-cancel-your-paid-school-plan","title":"Cancel Your Paid School Plan","publisher":"vendor","quote":"You will be walked through a series of steps to ensure you understand the impact of canceling your school plan subscription.","supports":"what the flow shows"},{"id":"s5","url":"https://support.teachable.com/en/articles/11682421-cancel-your-paid-school-plan","title":"Cancel Your Paid School Plan","publisher":"vendor","quote":"Your cancellation will take effect at the end of your current billing cycle. Until then, your paid features remain active and the cancellation can be reversed.","supports":"when it takes effect"},{"id":"s6","url":"https://support.teachable.com/en/articles/11682421-cancel-your-paid-school-plan","title":"Cancel Your Paid School Plan","publisher":"vendor","quote":"you'll see a banner showing the date your plan will end, along with an option to resume your subscription.","supports":"how to confirm it worked"},{"id":"s7","url":"https://support.teachable.com/en/articles/11682421-cancel-your-paid-school-plan","title":"Cancel Your Paid School Plan","publisher":"vendor","quote":"if you have any custom domains with Teachable, you must delete them before you can finalize your cancellation.","supports":"custom domains must be deleted first"},{"id":"s8","url":"https://support.teachable.com/en/articles/11682421-cancel-your-paid-school-plan","title":"Cancel Your Paid School Plan","publisher":"vendor","quote":"Student subscriptions may continue for up to 30 days after your plan ends, and students may still be charged","supports":"student billing continues"},{"id":"s9","url":"https://support.teachable.com/en/articles/11682421-cancel-your-paid-school-plan","title":"Cancel Your Paid School Plan","publisher":"vendor","quote":"Please note that Teachable no longer offers a free plan. If you cancel your paid plan, your school will remain offline until you upgrade to a new paid plan.","supports":"no free plan; the school stays offline"},{"id":"s10","url":"https://support.teachable.com/en/articles/11682420-request-a-refund-on-your-school","title":"Request a Refund on Your School","publisher":"vendor","quote":"Refunds are available within 30 days of signing up for a new paid plan or upgrading to a higher-tier plan.","supports":"the refund window"},{"id":"s11","url":"https://support.teachable.com/en/articles/11682420-request-a-refund-on-your-school","title":"Request a Refund on Your School","publisher":"vendor","quote":"Refund requests must be made in writing within the 30-day window.","supports":"refunds are requested in writing"},{"id":"s12","url":"https://support.teachable.com/en/articles/11682420-request-a-refund-on-your-school","title":"Request a Refund on Your School","publisher":"vendor","quote":"Before you request a refund, please cancel your school plan from your Settings > Billing page.","supports":"cancel before asking for a refund"},{"id":"s13","url":"https://support.teachable.com/en/articles/11682418-change-your-teachable-plan","title":"Change Your Teachable Plan","publisher":"vendor","quote":"downgrades take effect at the end of your current billing cycle.","supports":"when a downgrade takes effect"},{"id":"s14","url":"https://support.teachable.com/en/articles/11682418-change-your-teachable-plan","title":"Change Your Teachable Plan","publisher":"vendor","quote":"you can unpublish products until your total published product count meets the requirements of your new plan.","supports":"fitting the product limit"},{"id":"s15","url":"https://support.teachable.com/en/articles/11682418-change-your-teachable-plan","title":"Change Your Teachable Plan","publisher":"vendor","quote":"If your school is over the student limit for a lower tier plan, you won't be able to downgrade your plan unless you reduce your student count.","supports":"the student limit"},{"id":"s16","url":"https://www.teachable.com/pricing","title":"Teachable pricing","publisher":"vendor","quote":"Annual billing saves you 22% compared to paying month-to-month.","supports":"annual billing discount"},{"id":"s17","url":"https://support.teachable.com/en/articles/11682398-users","title":"Users","publisher":"vendor","quote":"School owners can export user data to a CSV file. It will be sent to the school owner's email address.","supports":"user export format and delivery"},{"id":"s18","url":"https://support.teachable.com/en/articles/11682398-users","title":"Users","publisher":"vendor","quote":"The file sent to your email must be downloaded within 24 minutes of being sent","supports":"the export download limit"},{"id":"s19","url":"https://support.teachable.com/en/articles/11682418-change-your-teachable-plan","title":"Change Your Teachable Plan","publisher":"vendor","quote":"Upgrading to a paid plan immediately restores your admin features, including tools for managing content and exporting school data.","supports":"exports need a paid plan after cancelling"},{"id":"s20","url":"https://support.teachable.com/en/articles/11682421-cancel-your-paid-school-plan","title":"Cancel Your Paid School Plan","publisher":"vendor","quote":"Students keep access through the end of their paid billing periods after their last successful charge","supports":"students with subscriptions keep access for their paid period"},{"id":"s21","url":"https://support.teachable.com/en/articles/11682421-cancel-your-paid-school-plan","title":"Cancel Your Paid School Plan","publisher":"vendor","quote":"To stop student billing sooner, you must manually cancel subscriptions from the Sales page.","supports":"how to stop student billing"},{"id":"s22","url":"https://support.teachable.com/en/articles/11682421-cancel-your-paid-school-plan","title":"Cancel Your Paid School Plan","publisher":"vendor","quote":"While your school is offline, your content and school settings remain intact, allowing you to re-upgrade your plan without data loss.","supports":"what is kept after cancelling"},{"id":"s23","url":"https://support.teachable.com/en/articles/11682421-cancel-your-paid-school-plan","title":"Cancel Your Paid School Plan","publisher":"vendor","quote":"Content is only permanently deleted if you explicitly request deletion or delete your account entirely.","supports":"when content is deleted"},{"id":"s24","url":"https://support.teachable.com/en/articles/11682421-cancel-your-paid-school-plan","title":"Cancel Your Paid School Plan","publisher":"vendor","quote":"You will have limited admin access and won't be able to add, edit, or publish products","supports":"admin access after cancelling"},{"id":"s25","url":"https://support.teachable.com/en/articles/11682421-cancel-your-paid-school-plan","title":"Cancel Your Paid School Plan","publisher":"vendor","quote":"Any pending payouts will continue to be processed to ensure you receive all owed payments.","supports":"payouts continue"},{"id":"s26","url":"https://support.teachable.com/en/articles/11682421-cancel-your-paid-school-plan","title":"Cancel Your Paid School Plan","publisher":"vendor","quote":"Any student subscriptions that were canceled must be re-purchased to resume payments.","supports":"cancelled student subscriptions must be re-bought"},{"id":"s27","url":"https://support.teachable.com/en/articles/11682421-cancel-your-paid-school-plan","title":"Cancel Your Paid School Plan","publisher":"vendor","quote":"It's possible that a school has a Teachable subdomain that wasn't removed, or that you have a duplicate account or multiple schools.","supports":"why billing can continue"},{"id":"s28","url":"https://support.teachable.com/en/articles/11682423-delete-your-school","title":"Delete Your School","publisher":"vendor","quote":"any active billing plan associated with the school will be canceled immediately","supports":"deleting a school cancels billing at once"},{"id":"s29","url":"https://support.teachable.com/en/articles/11682423-delete-your-school","title":"Delete Your School","publisher":"vendor","quote":"Deleting a school does not automatically refund any sales made.","supports":"deleting doesn't refund student sales"},{"id":"s30","url":"https://support.teachable.com/en/articles/11682421-cancel-your-paid-school-plan","title":"Cancel Your Paid School Plan","publisher":"vendor","quote":"Select the Resume subscription link in that banner to remove the scheduled cancellation and keep your current plan active.","supports":"undoing a scheduled cancellation"},{"id":"s31","url":"https://support.teachable.com/en/articles/11682474-memberships-faq","title":"Memberships FAQ","publisher":"vendor","quote":"Yes, students will have the ability to upgrade, downgrade, change between monthly or annual pricing, or cancel their subscription from their account.","supports":"students cancel memberships themselves"},{"id":"s32","url":"https://support.teachable.com/en/articles/11682420-request-a-refund-on-your-school","title":"Request a Refund on Your School","publisher":"vendor","quote":"Refunds are also available for charges incurred during trial periods if you decide not to continue with Teachable, as well as for unexpected charges during free trials.","supports":"trial charges can be refunded"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["How to cancel a Custom plan arranged with Teachable's sales team (and any notice period) is not documented","No bulk export of course content is documented; the help only says to download content you don't have elsewhere","Teachable's help pages don't mention Apple or Google billing for school plans, so no app-store route is given"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["applies_to: dropped 'Advanced', which is no longer on the pricing page (Starter, Builder, Growth, Custom)","Refund now includes charges during a trial if you don't continue (s32)","Tip added: students cancel membership subscriptions from their own account (s31)","Re-checked all 30 quotes plus the cancel, refund and pricing pages: steps, Primary Owner rule, end-of-cycle timing and 30-day student billing match"]}},"delete_account":{"url":"https://support.teachable.com/hc/en-us/articles/5540634496525-Delete-Your-School-or-Account#Deleteyouruseraccount","difficulty":"hard","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"teachable","name":"Teachable","recipes":[{"id":"replace-teachable","title":"Course platform","best_year_one_net":1018}]},"page":"https://stackcut.io/cancel/teachable","json":"https://stackcut.io/exits/teachable.json","evidence":{"packet_revision":"14d973974cc2507f761365985c8e5586317eb3bc95db3bf991c913def78b167b","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"teachable--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"teampassword","name":"TeamPassword","category":"security_privacy","website":"https://teampassword.com","domains":["teampassword.com","help.teampassword.com"],"summary":"Cancel by emailing TeamPassword Support as an Admin or Owner; after exporting your records the terms also ask you to call Support. Cancellation takes effect at the end of the billing cycle (the help article also says it can be immediate). No refunds, and deleted data can't be retrieved, so export first.","routes":[{"channel":"direct_web","label":"By email to Support","applies_to":"Subscriptions billed directly by TeamPassword","who":"An Admin or Owner of the organization (Support checks the role)","method":"email","start_url":"https://help.teampassword.com/en/articles/5023084-canceling-your-account","steps":[{"do":"Export your records first: as an Admin or Owner, click your avatar, choose your Team, then Export Records and Download CSV. Export your private records from Settings, then Export Accounts","expect":"Download CSV"},{"do":"Email TeamPassword Support at the address shown in the Canceling Your Account article or the Subscription Terms and ask to cancel","expect":null},{"do":"Answer Support's checks: they verify your role (Admin or Owner), and confirm that your team has exported its records and understands deleted data can't be retrieved","expect":null},{"do":"Once your organization's records are exported, call Support at +1-979-256-2462, or leave a contact number by chat or email, as the Subscription Terms ask","expect":null},{"do":"Wait for Support to finalize the confirmations; the account is then cancelled","expect":null}],"confirm_by":null,"effective":"At the end of the current billing cycle, per the Subscription Terms; the help article says immediately or at the end of the current billing cycle","notice":null,"refund":"None: TeamPassword does not offer refunds, and no refunds or credits are given for unused portions of a subscription period unless required by law","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s11","s12","s13","s14","s15","s16"]}],"pay_less":[{"type":"downgrade","what":"Move to a lower plan (for example Enterprise to Standard). Downgrades take effect at the start of the next billing cycle","evidence":"documented","source_ids":["s9"]},{"type":"student_or_nonprofit","what":"20% off every plan for verified 501(c)(3) organizations; send your 501(c)(3) documentation to TeamPassword's team","evidence":"documented","source_ids":["s10","s17","s18"]},{"type":"annual_billing","what":"Plans are offered on a monthly or yearly basis. Switching from monthly to yearly charges the card on file immediately","evidence":"documented","source_ids":["s19","s20"]}],"export":[{"data":"Organization (shared) records","how":"As an Admin or Owner, click your avatar, choose your Team, select Export Records, confirm your credentials, then Download CSV","format":"CSV (unencrypted plain text)","limits":"Only organization admins/owners can export organization records","source_ids":["s21","s22","s23","s24"]},{"data":"Your private records","how":"Click your avatar, open Settings, select Export Accounts, confirm your credentials, then Download CSV","format":"CSV (unencrypted plain text)","limits":null,"source_ids":["s25","s26"]}],"after_cancel":{"access_until":"Immediately, or at the end of the current billing cycle","data_kept":"No retention period is stated. Once data is deleted it cannot be retrieved","you_lose":["Deleted data, which cannot be retrieved","Any records your team didn't export before the account is cancelled"]},"agent_notes":{"sign_in_needed":false,"phone_or_chat_only":false,"retention_step":"Support verifies your role and asks you to confirm that records are exported and that you understand deleted data can't be retrieved","tips":["Export organization records and each user's private records before asking to cancel: Support asks you to confirm this, and deleted data can't be retrieved","The exported CSV is unencrypted plain text; store it securely","Only Admins or Owners can open Billing or export organization records, so ask one to cancel if you are not","Exporting needs a signed-in Admin or Owner; the cancel request itself goes by email and phone","No refunds or credits for unused time, as the Subscription Terms state"]},"sources":[{"id":"s1","url":"https://help.teampassword.com/en/articles/5023084-canceling-your-account","title":"Canceling Your Account","publisher":"vendor","quote":"To cancel your account, please contact Support at","supports":"cancelling is by contacting Support"},{"id":"s2","url":"https://help.teampassword.com/en/articles/5023084-canceling-your-account","title":"Canceling Your Account","publisher":"vendor","quote":"We need to verify your role on the team whether or not you are an Admin or Owner on the account.","supports":"Support checks the role"},{"id":"s3","url":"https://help.teampassword.com/en/articles/5023084-canceling-your-account","title":"Canceling Your Account","publisher":"vendor","quote":"We want to make sure that you and your team have exported any records that you may need.","supports":"export before cancelling"},{"id":"s4","url":"https://help.teampassword.com/en/articles/5023084-canceling-your-account","title":"Canceling Your Account","publisher":"vendor","quote":"We want to make sure that you understand that once your data is deleted, we will be unable to retrieve it","supports":"deleted data can't be recovered"},{"id":"s5","url":"https://help.teampassword.com/en/articles/5023084-canceling-your-account","title":"Canceling Your Account","publisher":"vendor","quote":"Once confirmations are finalized, your account will be canceled immediately or at the end of your current billing cycle.","supports":"when the account is cancelled"},{"id":"s6","url":"https://help.teampassword.com/en/articles/5023084-canceling-your-account","title":"Canceling Your Account","publisher":"vendor","quote":"As per our Subscription Terms, TeamPassword does not offer refunds.","supports":"no refunds"},{"id":"s7","url":"https://teampassword.com/terms","title":"Subscription Terms","publisher":"vendor","quote":"Cancellations take effect at the end of the current billing cycle","supports":"the terms' timing for cancellation"},{"id":"s8","url":"https://teampassword.com/terms","title":"Subscription Terms","publisher":"vendor","quote":"no refunds or credits will be provided for unused portions of a subscription period unless required by law.","supports":"no refunds or credits for unused time"},{"id":"s9","url":"https://teampassword.com/terms","title":"Subscription Terms","publisher":"vendor","quote":"Downgrades take effect at the start of the next billing cycle.","supports":"downgrade timing"},{"id":"s10","url":"https://teampassword.com/pricing","title":"TeamPassword pricing","publisher":"vendor","quote":"See Non-Profit Program","supports":"the pricing page links to the Non-Profit Program"},{"id":"s11","url":"https://help.teampassword.com/en/articles/6026521-billing","title":"Billing","publisher":"vendor","quote":"Only Admins or Owners have access to the organization's Billing","supports":"who can open Billing"},{"id":"s12","url":"https://teampassword.com/terms","title":"Subscription Terms","publisher":"vendor","quote":"Ensure you understand that once your data is deleted, it cannot be retrieved.","supports":"deleted data can't be retrieved"},{"id":"s13","url":"https://teampassword.com/terms","title":"Subscription Terms","publisher":"vendor","quote":"To cancel your account, please contact our Support team at","supports":"the terms' cancel route: contact Support by email"},{"id":"s14","url":"https://teampassword.com/terms","title":"Subscription Terms","publisher":"vendor","quote":"Once you've exported all records from your organization's account, please call +1-979-256-2462","supports":"the call to Support after exporting"},{"id":"s15","url":"https://teampassword.com/terms","title":"Subscription Terms","publisher":"vendor","quote":"We require this procedure to adhere to GDPR requirements and maintain proper controls around your data.","supports":"why cancelling goes through Support"},{"id":"s16","url":"https://teampassword.com/terms","title":"Subscription Terms","publisher":"vendor","quote":"Your subscription will continue until canceled, with payments charged in advance on a recurring basis.","supports":"auto-renewal until cancelled"},{"id":"s17","url":"https://teampassword.com/for-non-profits","title":"TeamPassword for Non-Profits","publisher":"vendor","quote":"TeamPassword offers a 20% discount to verified 501(c)(3) organizations, on every plan.","supports":"non-profit discount amount and eligibility"},{"id":"s18","url":"https://teampassword.com/for-non-profits","title":"TeamPassword for Non-Profits","publisher":"vendor","quote":"Share your 501(c)(3) documentation with our team.","supports":"how to apply for the non-profit discount"},{"id":"s19","url":"https://teampassword.com/terms","title":"Subscription Terms","publisher":"vendor","quote":"on a monthly and yearly basis","supports":"monthly and yearly billing"},{"id":"s20","url":"https://teampassword.com/pricing","title":"TeamPassword pricing","publisher":"vendor","quote":"changing from monthly to yearly will immediately charge the card on file","supports":"switching to yearly charges immediately"},{"id":"s21","url":"https://help.teampassword.com/en/articles/3974928-exporting-organization-records","title":"Exporting Organization Records","publisher":"vendor","quote":"Only organization admins/owners can export organization records.","supports":"who can export organization records"},{"id":"s22","url":"https://help.teampassword.com/en/articles/3974928-exporting-organization-records","title":"Exporting Organization Records","publisher":"vendor","quote":"Select \"Export Records\" from the menu on the left.","supports":"export menu name"},{"id":"s23","url":"https://help.teampassword.com/en/articles/3974928-exporting-organization-records","title":"Exporting Organization Records","publisher":"vendor","quote":"Wait a moment for your data to populate the window, then click the button to Download CSV.","supports":"CSV download"},{"id":"s24","url":"https://help.teampassword.com/en/articles/3974928-exporting-organization-records","title":"Exporting Organization Records","publisher":"vendor","quote":"WARNING: This will export your records into a plain text file.","supports":"export is unencrypted plain text"},{"id":"s25","url":"https://help.teampassword.com/en/articles/5974343-exporting-private-records","title":"Exporting Private Records","publisher":"vendor","quote":"Select \"Export Accounts\" from the menu on the left.","supports":"private-records export menu name"},{"id":"s26","url":"https://help.teampassword.com/en/articles/5974343-exporting-private-records","title":"Exporting Private Records","publisher":"vendor","quote":"records that you have saved for your private use","supports":"private records are exported separately"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["The help article says the account is cancelled immediately or at the end of the billing cycle, while the Subscription Terms say the end of the cycle; which applies to you isn't stated","How Support confirms the cancellation (an email or a status change) isn't documented","No notice period for cancelling is stated in the Subscription Terms","The pricing page doesn't clearly label which per-user price is monthly and which is yearly, so the yearly saving isn't confirmed","TeamPassword has iOS and Android apps, but its help pages don't say whether subscriptions can be bought or cancelled through the App Store or Google Play"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Added the Subscription Terms step to call Support (+1-979-256-2462) after exporting records","Set the effective date to the end of the billing cycle per the terms, keeping the help article's 'immediately' as a noted conflict","Added export steps for organization and private records from TeamPassword's export articles (the draft said none were documented)","Filled in the Non-Profit Program (20% off for verified 501(c)(3) organizations) and added yearly billing","Rewrote the not-confirmed notes; all existing quotes re-checked"]}},"page":"https://stackcut.io/cancel/teampassword","json":"https://stackcut.io/exits/teampassword.json","evidence":{"packet_revision":"78a6e12a505bac593053cb8526e4adec4a98721a794c047c9b2b9f981e93b0ea","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"teampassword--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"teamviewer","name":"TeamViewer","category":"productivity","website":"https://www.teamviewer.com","domains":["teamviewer.com"],"summary":"Annual plans: in the Customer Portal, go to Subscription, Manage subscription, More options, then Terminate, at least 28 days before the 12-month term ends. Enterprise licenses, multi-year deals and reseller purchases need a support ticket instead. You can't end a term early.","routes":[{"channel":"direct_web","applies_to":"Annual subscriptions bought directly from TeamViewer (yearly Remote Access, Business, Premium and Corporate plans and their add-ons)","who":"A Customer Portal user: a Company Profile administrator, or a member whose role has the Billings permission","method":"self_serve","start_url":"https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/licenses/teamviewer-customer-portal/","steps":[{"do":"Sign in to the TeamViewer Customer Portal with your TeamViewer credentials","expect":null},{"do":"Go to Subscription, then Manage subscription","expect":null},{"do":"Click More options in the top right corner","expect":"Terminate"},{"do":"Click Terminate","expect":null},{"do":"Changed your mind? Go back to Subscription, then Manage subscription, and click Reactivate","expect":null}],"confirm_by":null,"effective":"The portal's Terminate option is the EULA's notice of non-renewal: the subscription runs to the end of the current 12-month term and doesn't renew. Ordinary termination is excluded during the term","notice":"At least 28 calendar days before the end of the current term","refund":"Only where the contract provides a test period: end it within seven calendar days of the contract starting, and get a refund of prepaid, unused fees for that software","fees":"No early-termination fee is stated, but you can't end the contract early during the Subscription Term","source_ids":["s1","s2","s3","s4","s24","s27","s28","s29","s10","s7","s31","s8","s11","s12","s13"]},{"channel":"sales_contract","applies_to":"Enterprise licenses (such as TeamViewer One and Tensor), multi-year deals, and any contract you'd rather end in writing","who":"The customer on the contract","method":"form","start_url":"https://www.teamviewer.com/en/global/support/customer-support/","steps":[{"do":"Submit a support ticket saying you don't want the contract to renew, at least 28 calendar days before the current term ends, or tell your account manager","expect":null},{"do":"Alternatively, send a signed letter to the TeamViewer entity named on its contracting-entities page; notice given orally counts only once TeamViewer acknowledges it in writing","expect":null}],"confirm_by":"Written acknowledgment from TeamViewer (needed for notice given orally)","effective":"The contract runs to the end of the current term, because ordinary termination is excluded during the Subscription Term","notice":"At least 28 calendar days before the end of the Initial Term or any Renewal Term","refund":null,"fees":"Fees are invoiced at the start of each renewal term, so a renewal you don't stop is billed","source_ids":["s25","s26","s6","s34","s7","s8","s9","s23","s32","s21"],"label":"Enterprise licenses and multi-year deals"},{"channel":"reseller_or_partner","label":"Bought from a TeamViewer reseller","applies_to":"TeamViewer licenses purchased from an authorized reseller","who":"The customer on the contract","method":"form","start_url":"https://www.teamviewer.com/en/global/support/customer-support/","steps":[{"do":"Don't look for a Terminate button: reseller customers can't use the TeamViewer Customer Portal","expect":null},{"do":"Give TeamViewer notice of non-renewal by support request or signed letter at least 28 calendar days before the term ends, and ask your reseller how its billing ends","expect":null}],"confirm_by":null,"effective":"The contract runs to the end of the current term; ordinary termination is excluded during the Subscription Term","notice":"At least 28 calendar days before the end of the Initial Term or any Renewal Term","refund":null,"fees":"Payment terms are the reseller's, not the EULA's","source_ids":["s30","s33","s9","s23","s7","s8"]}],"pay_less":[{"type":"free_plan","what":"A free-of-charge version of selected products, for personal and non-commercial use only","evidence":"documented","seen":null,"source_ids":["s14"]},{"type":"student_or_nonprofit","what":"A 30% discount for non-profit and education customers on TeamViewer technology","evidence":"documented","seen":null,"source_ids":["s15"]}],"export":[{"data":"Data stored in the Software, the TeamViewer account and the TeamViewer Management Console","how":"Export it by means of the Software functions before the contract terminates or expires","format":null,"limits":"TeamViewer is not obliged to release the data after termination","source_ids":["s17","s18","s19","s20"]}],"after_cancel":{"access_until":"When the contract terminates or expires, the license ends immediately","data_kept":"Data processed for the contract is deleted in line with applicable law, the contract and the Data Processing Agreement, unless TeamViewer must keep it by law. No time period is stated","you_lose":["Access to the data stored in the Software, the TeamViewer account and the TeamViewer Management Console"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Subscription licenses are sold to businesses, not consumers, according to the EULA","The portal's Terminate option covers annual subscriptions only; enterprise licenses, multi-year deals and reseller purchases need a support ticket or the account manager","Submitting a support ticket needs a TeamViewer account linked to a valid license","Send notice at least 28 calendar days before the term ends; later notice means another 12-month term is billed","Export your data before the contract ends, since TeamViewer says the customer is responsible for it"]},"sources":[{"id":"s1","url":"https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/licenses/teamviewer-customer-portal/","title":"TeamViewer Customer Portal","publisher":"vendor","quote":"Sign in with your TeamViewer credentials.","supports":"sign-in is needed"},{"id":"s2","url":"https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/licenses/teamviewer-customer-portal/","title":"TeamViewer Customer Portal","publisher":"vendor","quote":"Subscription → Manage subscription","supports":"the menu path to the subscription"},{"id":"s3","url":"https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/licenses/teamviewer-customer-portal/","title":"TeamViewer Customer Portal","publisher":"vendor","quote":"More options","supports":"the menu that holds the terminate option"},{"id":"s4","url":"https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/licenses/teamviewer-customer-portal/","title":"TeamViewer Customer Portal","publisher":"vendor","quote":"Terminate","supports":"the final portal step"},{"id":"s5","url":"https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/licenses/teamviewer-customer-portal/","title":"TeamViewer Customer Portal","publisher":"vendor","quote":"multi-year deals cannot be terminated through the Customer Portal.","supports":"the portal can't end multi-year deals"},{"id":"s6","url":"https://www.teamviewer.com/en/pricing/","title":"TeamViewer pricing and cancellation FAQ","publisher":"vendor","quote":"Your subscription will automatically renew every 12 months unless you terminate your contract by submitting a support ticket","supports":"auto-renewal every 12 months, and cancelling by support ticket"},{"id":"s7","url":"https://www.teamviewer.com/en/legal/eula/","title":"TeamViewer End User License Agreement","publisher":"vendor","quote":"no less than twenty-eight (28) calendar days prior to the end of the Initial Term or any Renewal Term that the Contract shall not renew.","supports":"the 28-day non-renewal notice"},{"id":"s8","url":"https://www.teamviewer.com/en/legal/eula/","title":"TeamViewer End User License Agreement","publisher":"vendor","quote":"Ordinary termination rights are excluded during the Subscription Term.","supports":"no early termination during the term"},{"id":"s9","url":"https://www.teamviewer.com/en/legal/eula/","title":"TeamViewer End User License Agreement","publisher":"vendor","quote":"(i) by submitting a support request via www.teamviewer.com/en/global/support/customer-support/,","supports":"notice by support request"},{"id":"s10","url":"https://www.teamviewer.com/en/legal/eula/","title":"TeamViewer End User License Agreement","publisher":"vendor","quote":"(ii) by using the subscription management function (if available) in the customer portal provided by TeamViewer","supports":"notice can be given in the customer portal"},{"id":"s11","url":"https://www.teamviewer.com/en/legal/eula/","title":"TeamViewer End User License Agreement","publisher":"vendor","quote":"Licenses for Subscription are exclusively available to businesses and not provided to consumers.","supports":"subscriptions are for businesses"},{"id":"s12","url":"https://www.teamviewer.com/en/legal/eula/","title":"TeamViewer End User License Agreement","publisher":"vendor","quote":"If the Contract provides for a test period, Customer may terminate the Contract within seven (7) calendar days of the conclusion of the Contract.","supports":"the seven-day test period"},{"id":"s13","url":"https://www.teamviewer.com/en/legal/eula/","title":"TeamViewer End User License Agreement","publisher":"vendor","quote":"Customer shall be provided with a refund of any prepaid, unused fees (if any) paid to TeamViewer for the applicable Software that is subject to the test period.","supports":"the refund in a test period"},{"id":"s14","url":"https://www.teamviewer.com/en/legal/eula/","title":"TeamViewer End User License Agreement","publisher":"vendor","quote":"TeamViewer may provide a free-of-charge version for selected Software Products to Customer solely for personal and non-commercial purposes","supports":"the free version and who may use it"},{"id":"s15","url":"https://www.teamviewer.com/en/pricing/","title":"TeamViewer pricing and cancellation FAQ","publisher":"vendor","quote":"Non-profit and education 30% discount on TeamViewer technology.","supports":"the non-profit and education discount"},{"id":"s16","url":"https://www.teamviewer.com/en/legal/eula/","title":"TeamViewer End User License Agreement","publisher":"vendor","quote":"the granted License shall end forthwith","supports":"the license ends on termination"},{"id":"s17","url":"https://www.teamviewer.com/en/legal/eula/","title":"TeamViewer End User License Agreement","publisher":"vendor","quote":"Customer shall be solely responsible for exporting the data – as far as possible – prior to the termination","supports":"the customer must export the data before termination"},{"id":"s18","url":"https://www.teamviewer.com/en/legal/eula/","title":"TeamViewer End User License Agreement","publisher":"vendor","quote":"by means of the Software functions","supports":"export uses the software's own functions"},{"id":"s19","url":"https://www.teamviewer.com/en/legal/eula/","title":"TeamViewer End User License Agreement","publisher":"vendor","quote":"Customer shall no longer have access to the data stored in the Software, the TeamViewer account and the TeamViewer Management Console","supports":"what is lost on termination"},{"id":"s20","url":"https://www.teamviewer.com/en/legal/eula/","title":"TeamViewer End User License Agreement","publisher":"vendor","quote":"TeamViewer shall not be obligated to any further release of data.","supports":"no obligation to release data after termination"},{"id":"s21","url":"https://www.teamviewer.com/en/legal/eula/","title":"TeamViewer End User License Agreement","publisher":"vendor","quote":"TeamViewer shall invoice the respective fee (i) for the Subscription License at the date of the Contract, and, if applicable, subsequently at the beginning of each Renewal Term","supports":"fees are invoiced at each renewal"},{"id":"s22","url":"https://www.teamviewer.com/en/legal/eula/","title":"TeamViewer End User License Agreement","publisher":"vendor","quote":"shall be deleted in compliance with applicable law, the Contract and the Data Processing Agreement, unless TeamViewer is obligated by law to store it.","supports":"how data is handled after the contract ends"},{"id":"s23","url":"https://www.teamviewer.com/en/legal/eula/","title":"TeamViewer End User License Agreement","publisher":"vendor","quote":"(iv) by signed letter, addressed to the respective TeamViewer entity as set forth at","supports":"notice by signed letter"},{"id":"s24","url":"https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/licenses/teamviewer-customer-portal/","title":"TeamViewer Customer Portal","publisher":"vendor","quote":"The Terminate option in the Customer Portal is available only for annual subscriptions of","supports":"the portal's Terminate option covers annual subscriptions only"},{"id":"s25","url":"https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/licenses/teamviewer-customer-portal/","title":"TeamViewer Customer Portal","publisher":"vendor","quote":"Enterprise licenses (such as TeamViewer One and Tensor) and multi-year deals cannot be terminated through the Customer Portal.","supports":"enterprise licenses and multi-year deals are excluded from the portal"},{"id":"s26","url":"https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/licenses/teamviewer-customer-portal/","title":"TeamViewer Customer Portal","publisher":"vendor","quote":"For these licenses, submit a support ticket or contact your account manager.","supports":"how enterprise and multi-year deals are terminated"},{"id":"s27","url":"https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/licenses/teamviewer-customer-portal/","title":"TeamViewer Customer Portal","publisher":"vendor","quote":"Members who have this permission can access the Customer Portal.","supports":"who can use the Customer Portal"},{"id":"s28","url":"https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/licenses/teamviewer-customer-portal/","title":"TeamViewer Customer Portal","publisher":"vendor","quote":"assign the Billings permission to the appropriate role in the Permissions section.","supports":"the Billings permission grants portal access"},{"id":"s29","url":"https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/licenses/teamviewer-customer-portal/","title":"TeamViewer Customer Portal","publisher":"vendor","quote":"If your subscription has already been terminated, you can easily reactivate it in the Customer Portal.","supports":"a terminated subscription can be reactivated"},{"id":"s30","url":"https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/licenses/teamviewer-customer-portal/","title":"TeamViewer Customer Portal","publisher":"vendor","quote":"At the moment, the customers who purchased the TeamViewer license from the resellers are not able to use TeamViewer Customer Portal.","supports":"reseller customers can't use the Customer Portal"},{"id":"s31","url":"https://www.teamviewer.com/en/legal/eula/","title":"TeamViewer End User License Agreement","publisher":"vendor","quote":"the initial term of the Contract for Subscription shall be twelve (12) months","supports":"the initial term is 12 months"},{"id":"s32","url":"https://www.teamviewer.com/en/legal/eula/","title":"TeamViewer End User License Agreement","publisher":"vendor","quote":"(iii) orally, provided the termination is subsequently acknowledged by the other party in text form","supports":"oral notice counts once acknowledged in text form"},{"id":"s33","url":"https://www.teamviewer.com/en/legal/eula/","title":"TeamViewer End User License Agreement","publisher":"vendor","quote":"with exception for the payment terms","supports":"for reseller purchases, the EULA applies except the payment terms"},{"id":"s34","url":"https://www.teamviewer.com/en/pricing/","title":"TeamViewer pricing and cancellation FAQ","publisher":"vendor","quote":"at least 28 days before the end of the initial term or any renewal term.","supports":"the pricing FAQ's 28-day notice"},{"id":"s35","url":"https://www.teamviewer.com/en/pricing/","title":"TeamViewer pricing and cancellation FAQ","publisher":"vendor","quote":"annual subscriptions, which are paid for and renewed on an annual basis.","supports":"plans are billed and renewed yearly"},{"id":"s36","url":"https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/contact-support/submit-a-ticket/","title":"Submit a ticket","publisher":"vendor","quote":"If the account is not linked to a valid TeamViewer license, the support portal will instead load the TeamViewer Community.","supports":"ticket submission needs a licensed account"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["The Customer Portal article doesn't describe what you see after clicking Terminate or what confirmation TeamViewer sends","TeamViewer's pages don't say how long account data is kept after a contract ends","For licenses bought from a reseller, TeamViewer's pages don't describe the reseller's own cancellation or refund terms","The export format isn't documented in TeamViewer's EULA or help pages"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Re-checked the portal steps, the 28-day notice, auto-renewal, test-period refund and data terms against the Customer Portal article, pricing FAQ and EULA; confirmed","Portal route: limited to annual subscriptions (yearly Remote Access, Business, Premium, Corporate and add-ons) and named who can use it (administrators or roles with the Billings permission)","Enterprise route: added that TeamViewer One and Tensor licenses also need a support ticket or the account manager, and that oral notice needs written acknowledgment","Added a reseller route: reseller customers can't use the Customer Portal and the reseller's payment terms apply","Added that a terminated subscription can be reactivated in the portal; the non-profit and education discount is now typed as such","No App Store or Google Play billing is documented on TeamViewer's license or support pages"]}},"delete_account":{"url":"https://login.teamviewer.com","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/teamviewer","json":"https://stackcut.io/exits/teamviewer.json","evidence":{"packet_revision":"ba0d4ee678efe88dafe754b6c9d918ecd6dcbb2784b6168879f87985c24290dc","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"teamviewer--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"teamviewer--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"teamviewer--reseller-or-partner--r3","channel":"reseller_or_partner","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"teamwork","name":"Teamwork.com","category":"productivity","website":"https://www.teamwork.com","domains":["teamwork.com"],"summary":"A site admin cancels from the profile icon: Subscription, Plan management, Cancel plan, survey, then Cancel Plan. Access runs to the end of the billing cycle, then drops to Free Forever (5 users, 5 active projects). PayPal payers must also cancel in PayPal. The Terms want 30 days' written notice.","routes":[{"channel":"direct_web","label":"Plans billed by Teamwork.com","applies_to":"Paid plans billed directly by Teamwork.com, monthly or annual, with paid seats","who":"Site admins (in the owner company), per the help article","method":"self_serve","start_url":null,"steps":[{"do":"Optional: to choose who keeps a standard seat on Free Forever (5 standard users), downgrade the others to collaborators in People first","expect":null},{"do":"Click your profile icon in the top-right of the main navigation menu, then select Subscription","expect":"Plan management"},{"do":"On the Plan management tab, click Cancel plan on your current plan's card","expect":"off-boarding survey"},{"do":"Go through the cancellation flow and complete the off-boarding survey","expect":"Cancel Plan"},{"do":"Click Cancel Plan to finish. If you pay with PayPal, also cancel the subscription in PayPal","expect":null}],"confirm_by":null,"effective":"Your account and subscription stay active until the end of the current billing cycle, then switch automatically to Free Forever","notice":"The help article gives no notice period; the Terms ask for written notice at least 30 days before a renewal (see the Terms route)","refund":"The help articles don't mention refunds; the Terms say fees are non-cancellable and non-refundable","fees":null,"source_ids":["s1","s2","s3","s4","s5","s24","s10","s18","s25"]},{"channel":"sales_contract","label":"Under the Terms of Service","applies_to":"Subscriptions under the Terms of Service, for the initial term and each renewal period","who":"The customer, by written notice (the Terms say either party may give notice)","method":"letter","start_url":null,"steps":[{"do":"Write a notice that you are terminating (not renewing) the subscription, at least 30 days before the end of the current term or renewal period","expect":null},{"do":"Deliver it by hand or registered post, not email, to Teamwork Crew Limited, Campus 1 Park House, Blackpool Retail Park, Blackpool, Cork, T23 F902, Ireland","expect":null}],"confirm_by":null,"effective":"The agreement terminates when the current term or renewal period expires","notice":"At least 30 days before the end of the Initial Subscription Term or any Renewal Period","refund":"The Terms say the fees are non-cancellable and non-refundable","fees":"Amounts stated in the agreement are non-cancellable, so they stay payable","source_ids":["s15","s16","s32","s17","s31","s18","s22"]},{"channel":"paypal","label":"Paid through PayPal","applies_to":"Teamwork.com subscriptions paid with PayPal","who":"The PayPal account holder, after a site admin cancels the plan in Teamwork.com","method":"platform_settings","start_url":null,"steps":[{"do":"First cancel the plan in Teamwork.com (Subscription, Plan management, Cancel plan)","expect":null},{"do":"On the PayPal website, go to Settings, click Payments, then select Subscriptions and saved businesses or Automatic Payments","expect":null},{"do":"Select Teamwork.com and cancel the automatic payment","expect":null}],"confirm_by":null,"effective":"Cancelling only in Teamwork.com doesn't stop PayPal charges; both steps are needed","notice":null,"refund":null,"fees":null,"source_ids":["s9","s23","s33","s29"]}],"pay_less":[{"type":"free_plan","what":"Free Forever plan, which the pricing page describes as for small teams starting to bring more structure to their work","evidence":"documented","source_ids":["s13"]},{"type":"seat_reduction","what":"Lower the paid seat count from Plan management, Manage plan; seat changes are prorated at checkout, and some users are downgraded to collaborators if seats run short","evidence":"documented","source_ids":["s12","s30"]},{"type":"downgrade","what":"Choose Upgrade or Downgrade under the other plan from Manage plan","evidence":"documented","source_ids":["s11"]},{"type":"annual_billing","what":"Billed annually, which the pricing page labels Save 29%","evidence":"documented","source_ids":["s14"]}],"export":[{"data":"Customer Data, as a backup","how":"Send a written request no later than ten days after the termination takes effect","format":null,"limits":"The customer pays Teamwork.com's reasonable expenses for returning or disposing of the data; otherwise the data may be disposed of","source_ids":["s19","s20","s21"]},{"data":"Invoices","how":"Profile icon, Subscription, Invoice history tab; click the download icon on an invoice row. PayPal-paid subscriptions have no invoices in Teamwork.com: see PayPal","format":"PDF","limits":null,"source_ids":["s28","s29"]}],"after_cancel":{"access_until":"The end of the current billing cycle","data_kept":"The help article says your site's data is preserved on Free Forever, with its limits applied. The Terms let Teamwork.com dispose of Customer Data after the agreement terminates unless you request a backup in writing within ten days. No longer retention period is stated.","you_lose":["Paid plan features and paid seats after the billing cycle ends","Standard seats beyond five: other users become collaborators","Active projects beyond the five most recently updated: the rest are archived and read-only","All site data and account access if you delete the site, which is permanent"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The cancellation flow includes an off-boarding survey before the final Cancel Plan click. The article doesn't say whether it shows offers","tips":["Cancelling and deleting differ: deleting the site is permanent, and it is only possible after the paid billing period ends","Cancelling in Teamwork.com alone does not stop PayPal charges","The help article says cancelling in the app takes effect at the end of the billing cycle, while the Terms ask for written notice at least 30 days before renewal and say termination notice can't be given by email. For an annual plan, cancel in the app and send written notice well before the renewal"]},"sources":[{"id":"s1","url":"https://support.teamwork.com/projects/subscription/downgrade-or-delete-your-account","title":"Cancel or Delete Your Account","publisher":"vendor","quote":"Site admins (in the owner company) can purchase and manage subscriptions.","supports":"who can cancel"},{"id":"s2","url":"https://support.teamwork.com/projects/subscription/downgrade-or-delete-your-account","title":"Cancel or Delete Your Account","publisher":"vendor","quote":"profile icon","supports":"the first step: the profile icon, then Subscription"},{"id":"s3","url":"https://support.teamwork.com/projects/subscription/downgrade-or-delete-your-account","title":"Cancel or Delete Your Account","publisher":"vendor","quote":"Cancel plan","supports":"the Cancel plan button on the Plan management tab, and Cancel Plan to finish"},{"id":"s4","url":"https://support.teamwork.com/projects/subscription/downgrade-or-delete-your-account","title":"Cancel or Delete Your Account","publisher":"vendor","quote":"off-boarding survey","supports":"the survey before the final confirm"},{"id":"s5","url":"https://support.teamwork.com/projects/subscription/downgrade-or-delete-your-account","title":"Cancel or Delete Your Account","publisher":"vendor","quote":"Your account then automatically switches to Teamwork.com's Free Forever plan.","supports":"the account moves to Free Forever"},{"id":"s6","url":"https://support.teamwork.com/projects/subscription/downgrade-or-delete-your-account","title":"Cancel or Delete Your Account","publisher":"vendor","quote":"Your site's data is preserved and Free Forever's plan limits are applied as follows:","supports":"data is kept after cancelling, under the Free Forever limits"},{"id":"s7","url":"https://support.teamwork.com/projects/subscription/downgrade-or-delete-your-account","title":"Cancel or Delete Your Account","publisher":"vendor","quote":"Deleting a Teamwork.com site permanently deletes all of the site's data and removes all account access.","supports":"deletion is permanent"},{"id":"s8","url":"https://support.teamwork.com/projects/subscription/downgrade-or-delete-your-account","title":"Cancel or Delete Your Account","publisher":"vendor","quote":"Account deletion is only available once your current paid billing period has ended.","supports":"deletion only after the paid period ends"},{"id":"s9","url":"https://support.teamwork.com/projects/subscription/downgrade-or-delete-your-account","title":"Cancel or Delete Your Account","publisher":"vendor","quote":"solely cancelling a subscription in Teamwork.com does not prevent PayPal continuing to charge.","supports":"cancelling in Teamwork.com does not stop PayPal billing"},{"id":"s10","url":"https://support.teamwork.com/projects/subscription/manage-your-teamwork-subscription","title":"Manage Your Teamwork.com Subscription","publisher":"vendor","quote":"Subscription cancellations take effect at the end of your current billing cycle.","supports":"when cancelling takes effect"},{"id":"s11","url":"https://support.teamwork.com/projects/subscription/manage-your-teamwork-subscription","title":"Manage Your Teamwork.com Subscription","publisher":"vendor","quote":"Upgrade or Downgrade","supports":"changing to another plan from Manage plan"},{"id":"s12","url":"https://support.teamwork.com/projects/subscription/manage-your-teamwork-subscription","title":"Manage Your Teamwork.com Subscription","publisher":"vendor","quote":"some users will be automatically downgraded to collaborators at checkout.","supports":"reducing paid seats"},{"id":"s13","url":"https://www.teamwork.com/pricing/","title":"Pricing","publisher":"vendor","quote":"For small teams starting to bring more structure and clarity to their work.","supports":"the Free Forever plan's description"},{"id":"s14","url":"https://www.teamwork.com/pricing/","title":"Pricing","publisher":"vendor","quote":"Save 29%","supports":"the annual billing discount"},{"id":"s15","url":"https://www.teamwork.com/legal/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"shall be automatically renewed for successive periods in line with the Customer's chosen subscription period","supports":"automatic renewal"},{"id":"s16","url":"https://www.teamwork.com/legal/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"either party notifies the other party of termination, in writing, at least thirty (30) days before the end","supports":"the 30-day written notice to stop renewal"},{"id":"s17","url":"https://www.teamwork.com/legal/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"which may not be given by email and may only be given by hand or by registered post","supports":"how a termination notice must be delivered"},{"id":"s18","url":"https://www.teamwork.com/legal/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"are non-cancellable and non-refundable","supports":"fees are non-cancellable and non-refundable"},{"id":"s19","url":"https://www.teamwork.com/legal/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"no later than ten (10) days after the effective date of the termination of this Agreement, a written request","supports":"a backup must be requested within ten days of termination"},{"id":"s20","url":"https://www.teamwork.com/legal/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"The Customer shall pay all reasonable expenses incurred by Teamwork.com in returning or disposing of Customer Data.","supports":"the customer pays the cost of returning the data"},{"id":"s21","url":"https://www.teamwork.com/legal/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"Teamwork.com may destroy or otherwise dispose of any of the Customer Data in its possession unless Teamwork.com receives","supports":"data may be disposed of after termination"},{"id":"s22","url":"https://www.teamwork.com/legal/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"this Agreement shall terminate upon the expiry of the applicable Initial Subscription Term or Renewal Period","supports":"the agreement ends when the term expires"},{"id":"s23","url":"https://support.teamwork.com/projects/subscription/downgrade-or-delete-your-account","title":"Cancel or delete your account","publisher":"vendor","quote":"If you're paying via PayPal, you must also cancel your subscription within PayPal.","supports":"PayPal subscriptions must also be cancelled in PayPal"},{"id":"s24","url":"https://support.teamwork.com/projects/subscription/downgrade-or-delete-your-account","title":"Cancel or delete your account","publisher":"vendor","quote":"Your account and subscription remain active until the end of your current billing cycle.","supports":"access runs to the end of the billing cycle"},{"id":"s25","url":"https://support.teamwork.com/projects/subscription/downgrade-or-delete-your-account","title":"Cancel or delete your account","publisher":"vendor","quote":"These accounts can have up to five standard users and five active projects.","supports":"the Free Forever limits"},{"id":"s26","url":"https://support.teamwork.com/projects/subscription/downgrade-or-delete-your-account","title":"Cancel or delete your account","publisher":"vendor","quote":"The five most recently updated projects remain active. All other projects are automatically archived.","supports":"projects over the limit are archived"},{"id":"s27","url":"https://support.teamwork.com/projects/subscription/downgrade-or-delete-your-account","title":"Cancel or delete your account","publisher":"vendor","quote":"Archived projects are read-only.","supports":"archived projects can't be edited"},{"id":"s28","url":"https://support.teamwork.com/projects/subscription/manage-your-teamwork-subscription","title":"Manage your Teamwork.com subscription","publisher":"vendor","quote":"Click the download icon on an invoice row's right to export it as a PDF.","supports":"invoices download as PDF"},{"id":"s29","url":"https://support.teamwork.com/projects/subscription/manage-your-teamwork-subscription","title":"Manage your Teamwork.com subscription","publisher":"vendor","quote":"Subscriptions paid via PayPal do not generate invoices within Teamwork.com.","supports":"PayPal subscriptions have no Teamwork.com invoices"},{"id":"s30","url":"https://support.teamwork.com/projects/subscription/manage-your-teamwork-subscription","title":"Manage your Teamwork.com subscription","publisher":"vendor","quote":"At checkout, you are charged a prorated amount, for the remainder of the current billing period, for any additions (or reductions) made (paid seats, add-ons, plan changes).","supports":"seat and plan changes are prorated"},{"id":"s31","url":"https://www.teamwork.com/legal/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"Campus 1 Park House, Blackpool Retail Park, Blackpool Cork, Co. Cork, Cork, T23 F902, Ireland","supports":"the address for notices to Teamwork.com"},{"id":"s32","url":"https://www.teamwork.com/legal/terms-of-service/","title":"Terms of Service","publisher":"vendor","quote":"at least thirty (30) days before the end of the Initial Subscription Term or any Renewal Period","supports":"the 30-day notice applies to every renewal period"},{"id":"s33","url":"https://www.paypal.com/us/cshelp/article/what-is-an-automatic-payment-and-how-do-i-update-or-cancel-one-help240","title":"What is an automatic payment and how do I update or cancel one?","publisher":"platform","quote":"Go to Settings. Click Payments. Select Subscriptions and saved businesses or Automatic Payments. Select the merchant. On this page, you can cancel the automatic payment","supports":"cancelling an automatic payment in PayPal"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["The help articles don't say whether a confirmation email or billing status proves a cancellation","Teamwork.com doesn't say whether cancelling in the app satisfies the Terms' 30-day written-notice rule","Optimize and Enterprise plans are sold through sales, and their cancellation terms aren't on the public pages","Whether paid add-ons such as Spaces or Advanced Security end with the plan isn't covered in the help articles","Exporting projects, tasks and files before cancelling isn't covered in the subscription help articles; the Terms only cover a backup requested after termination"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Re-checked the cancel steps, timing, Free Forever switch, deletion rules and Terms clauses against Teamwork.com's help articles and Terms; confirmed","Added a PayPal route: PayPal payers must also cancel the automatic payment in PayPal (s23, s33)","Added the Free Forever limits (5 standard users, 5 active projects; other projects archived and read-only) and an optional step to pick who keeps a seat","Terms route: added the notice address in Cork, Ireland (s31)","Added invoice download as PDF from Invoice history (s28)","No App Store, Google Play or reseller billing is described in Teamwork.com's subscription help or Terms"]}},"page":"https://stackcut.io/cancel/teamwork","json":"https://stackcut.io/exits/teamwork.json","evidence":{"packet_revision":"47e1f6236d3533d8ac7d08c625e3df85005b797444c63bc54e199e66cf56e64a","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"teamwork--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"teamwork--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"teamwork--paypal--r3","channel":"paypal","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"techsmith","name":"TechSmith (Snagit, Camtasia)","category":"design_creative","website":"https://www.techsmith.com","domains":["techsmith.com","screencast.com"],"summary":"Sign in at manage.techsmith.com, select Actions > View subscription next to the product, then Actions > Cancel subscription (direct orders: Turn off auto-renewal). Access lasts to the end of the paid period. Gotcha: cancelling a Legacy License Subscription (former maintenance) is final, because it is no longer sold.","routes":[{"channel":"direct_web","label":"Online store subscriptions","applies_to":"Snagit and Camtasia subscriptions bought in TechSmith's online store (Individual and Business license subscriptions, and Legacy License Subscriptions that replaced maintenance), plus online store orders for Assets, Audiate and Screencast","who":"The holder of the TechSmith account that owns the subscription","method":"self_serve","start_url":"https://manage.techsmith.com/","steps":[{"do":"Go to manage.techsmith.com and sign in to your TechSmith account","expect":"Dashboard"},{"do":"On the Dashboard tab, next to the product, select Actions, then View subscription","expect":"Online store orders"},{"do":"On the Online store orders tab, select Actions, then Cancel subscription","expect":"A popup with information about the cancellation"},{"do":"Review the popup and select Cancel subscription","expect":null}],"confirm_by":null,"effective":"The subscription isn't renewed; you keep access to the product until the end of the billing period, and you can un-cancel before the deactivation date","notice":null,"refund":"Purchases made directly from TechSmith can be refunded within 14 days of purchase, using TechSmith's return request form; uninstall the software first. Snagit or Camtasia Assets only if no more than 5 Assets were downloaded","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s15","s16","s17","s18","s30","s31"]},{"channel":"direct_web","label":"Direct orders","applies_to":"Assets, Audiate and Screencast subscriptions placed as direct orders (shown on the Direct orders tab)","who":"The holder of the TechSmith account that owns the subscription","method":"self_serve","start_url":"https://manage.techsmith.com/","steps":[{"do":"Go to manage.techsmith.com and sign in; on the Dashboard, next to the product, select Actions, then View subscription","expect":"Direct orders"},{"do":"On the Direct orders tab, select Manage subscription, then Turn off auto-renewal","expect":"A popup with information about the change"},{"do":"Review the popup and select Turn off auto-renewal","expect":null}],"confirm_by":null,"effective":"The subscription stays active until the end of the billing period and you are not charged again; you can turn auto-renewal back on before the expiration date","notice":null,"refund":"Purchases made directly from TechSmith can be refunded within 14 days of purchase, using TechSmith's return request form; uninstall the software first","fees":null,"source_ids":["s1","s2","s8","s9","s10","s11","s15","s17","s30","s31"]},{"channel":"reseller_or_partner","label":"Bought from a reseller","applies_to":"Snagit or Camtasia bought from one of TechSmith's authorized resellers or affiliates","who":"The customer who bought from the reseller","method":"contact_sales","start_url":null,"steps":[{"do":"Contact the reseller or affiliate you bought from: TechSmith only accepts returns for products bought directly from TechSmith","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"Returns of reseller purchases are processed by the reseller, not by TechSmith","fees":null,"source_ids":["s19","s20"]}],"pay_less":[{"type":"free_plan","what":"When a Screencast Pro subscription ends, the account switches to a free Screencast account: videos not viewed in the last 12 months are removed and uploads are blocked until you're back to 25 videos","evidence":"documented","source_ids":["s12","s33"]},{"type":"seat_reduction","what":"On a direct order, cancel single products instead of the whole subscription: select Add seats or products, then Cancel next to the product, then Calculate, and place the zero-amount order. A cancelled product can't be restored","evidence":"documented","source_ids":["s13","s14","s32"]}],"export":[],"after_cancel":{"access_until":"The end of the paid billing period: Snagit, Camtasia Editor, Audiate and Assets are billed yearly; only Screencast has a monthly subscription","data_kept":"After Screencast Pro ends, the account becomes a free Screencast account: videos not viewed within the last 12 months are removed, and after 60 days the Free account falls under Screencast's content deletion policy. Deleting the TechSmith account erases Screencast content and the keys, subscription history and invoices at manage.techsmith.com, and can't be undone","you_lose":["Access to the subscribed product once the billing period ends","Legacy License Subscription: version 2025 and later versions (previously purchased perpetual versions stay yours)","The Legacy License Subscription itself and its maintenance-based pricing, since it is no longer sold","Screencast videos not viewed within the last 12 months, once Screencast Pro ends","Uploading to Screencast until the video count is back to 25, once Screencast Pro ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancelling stops the renewal only: access continues to the end of the billing period, and the subscription can be un-cancelled before the deactivation date","A subscription ID that begins with M doesn't auto-renew, so it won't be charged again: renew it manually on the Keys tab, or let it lapse","Free trials need no cancelling: TechSmith doesn't collect payment details for a trial, which simply expires","Cancelling a Legacy License Subscription (former maintenance) is final: it is no longer sold, and its maintenance-based pricing was guaranteed through 2030","Ask for a refund with TechSmith's return request form within 14 days, after uninstalling the software; refunds take 5 to 7 business days to reach your statement","Deleting the TechSmith account erases license keys, invoices and Screencast content permanently; it is separate from cancelling"]},"sources":[{"id":"s1","url":"https://support.techsmith.com/hc/en-us/articles/360025499031-How-Do-I-Cancel-a-Subscription","title":"How Do I Cancel a Subscription?","publisher":"vendor","quote":"Visit manage.techsmith.com and sign in to your TechSmith account","supports":"where the cancel flow starts"},{"id":"s2","url":"https://support.techsmith.com/hc/en-us/articles/360025499031-How-Do-I-Cancel-a-Subscription","title":"How Do I Cancel a Subscription?","publisher":"vendor","quote":"On the Dashboard tab, next to the product you wish to cancel, select Actions > View subscription","supports":"opening the subscription"},{"id":"s3","url":"https://support.techsmith.com/hc/en-us/articles/360025499031-How-Do-I-Cancel-a-Subscription","title":"How Do I Cancel a Subscription?","publisher":"vendor","quote":"On the Online store orders tab, select Actions > Cancel subscription","supports":"the cancel action for online store orders"},{"id":"s4","url":"https://support.techsmith.com/hc/en-us/articles/360025499031-How-Do-I-Cancel-a-Subscription","title":"How Do I Cancel a Subscription?","publisher":"vendor","quote":"After reviewing the information in the popup, select Cancel subscription","supports":"the final confirm"},{"id":"s5","url":"https://support.techsmith.com/hc/en-us/articles/360025499031-How-Do-I-Cancel-a-Subscription","title":"How Do I Cancel a Subscription?","publisher":"vendor","quote":"If you change your mind, you can un-cancel prior to the deactivation date to seamlessly retain access to the product.","supports":"a cancellation can be undone before it takes effect"},{"id":"s6","url":"https://support.techsmith.com/hc/en-us/articles/360025499031-How-Do-I-Cancel-a-Subscription","title":"How Do I Cancel a Subscription?","publisher":"vendor","quote":"If you're cancelling a Legacy License Subscription (former maintenance), please note that it will no longer be available for purchase.","supports":"a cancelled Legacy License Subscription can't be bought again"},{"id":"s7","url":"https://support.techsmith.com/hc/en-us/articles/360025499031-How-Do-I-Cancel-a-Subscription","title":"How Do I Cancel a Subscription?","publisher":"vendor","quote":"If your subscription ID begins with \"M\", this is a non-auto-renewing subscription, so you will not be charged automatically.","supports":"subscriptions starting with M don't renew"},{"id":"s8","url":"https://support.techsmith.com/hc/en-us/articles/360025499031-How-Do-I-Cancel-a-Subscription","title":"How Do I Cancel a Subscription?","publisher":"vendor","quote":"On the Direct orders tab, select Manage subscription > Turn off auto-renewal","supports":"the direct-order cancel action"},{"id":"s9","url":"https://support.techsmith.com/hc/en-us/articles/360025499031-How-Do-I-Cancel-a-Subscription","title":"How Do I Cancel a Subscription?","publisher":"vendor","quote":"After reviewing the information in the popup, select Turn off auto-renewal","supports":"the direct-order confirm"},{"id":"s10","url":"https://support.techsmith.com/hc/en-us/articles/44228144968333-How-Do-I-Cancel-a-Subscription","title":"How Do I Cancel a Subscription?","publisher":"vendor","quote":"You will not be charged again.","supports":"no further charges after turning off auto-renewal"},{"id":"s11","url":"https://support.techsmith.com/hc/en-us/articles/44228144968333-How-Do-I-Cancel-a-Subscription","title":"How Do I Cancel a Subscription?","publisher":"vendor","quote":"If you change your mind, you can turn auto-renewal back on anytime before the expiration date.","supports":"auto-renewal can be turned back on"},{"id":"s12","url":"https://support.techsmith.com/hc/en-us/articles/360025499031-How-Do-I-Cancel-a-Subscription","title":"How Do I Cancel a Subscription?","publisher":"vendor","quote":"your account will switch to a free Screencast account. Videos that have not been viewed within the last 12 months will be removed.","supports":"what happens when Screencast Pro ends"},{"id":"s13","url":"https://support.techsmith.com/hc/en-us/articles/44228144968333-How-Do-I-Cancel-a-Subscription","title":"How Do I Cancel a Subscription?","publisher":"vendor","quote":"Add seats or products","supports":"where single products are cancelled on a direct order"},{"id":"s14","url":"https://support.techsmith.com/hc/en-us/articles/44228144968333-How-Do-I-Cancel-a-Subscription","title":"How Do I Cancel a Subscription?","publisher":"vendor","quote":"Once you cancel a product, there is no way to undo it.","supports":"a cancelled product can't be restored"},{"id":"s15","url":"https://support.techsmith.com/hc/en-us/articles/360025205272-What-Is-Your-Policy-on-Cancelled-Subscriptions","title":"What Is Your Policy on Cancelled Subscriptions?","publisher":"vendor","quote":"Subscribers will receive the subscription service until the date of expiration for that payment period, even if the auto-renewal option is cancelled.","supports":"access continues to the end of the paid period"},{"id":"s16","url":"https://support.techsmith.com/hc/en-us/articles/360025499031-How-Do-I-Cancel-a-Subscription","title":"How Do I Cancel a Subscription?","publisher":"vendor","quote":"You'll retain access to the product until the end of the billing period","supports":"when access ends"},{"id":"s17","url":"https://support.techsmith.com/hc/en-us/articles/203732668-TechSmith-Return-Policy","title":"TechSmith Return Policy","publisher":"vendor","quote":"licenses can be refunded within 14 days of the purchase. The software should be uninstalled","supports":"the 14-day refund window"},{"id":"s18","url":"https://support.techsmith.com/hc/en-us/articles/203732668-TechSmith-Return-Policy","title":"TechSmith Return Policy","publisher":"vendor","quote":"will only be refunded if the request is received within 14 days of the purchase date, provided you have not downloaded more than 5 Assets","supports":"the Assets refund condition"},{"id":"s19","url":"https://support.techsmith.com/hc/en-us/articles/203732668-TechSmith-Return-Policy","title":"TechSmith Return Policy","publisher":"vendor","quote":"If you purchased the software from one of our authorized resellers or affiliates, then you must contact that company to process your return.","supports":"reseller purchases go back to the reseller"},{"id":"s20","url":"https://support.techsmith.com/hc/en-us/articles/43559471853069-Can-I-buy-from-a-local-reseller","title":"Can I buy from a local reseller?","publisher":"vendor","quote":"TechSmith works with a global network of trusted resellers.","supports":"resellers sell TechSmith software"},{"id":"s21","url":"https://support.techsmith.com/hc/en-us/articles/46898816795533-Cancelling-a-Free-Trial","title":"Cancelling a Free Trial","publisher":"vendor","quote":"We do not collect payment information to start a free trial, so it will simply expire at the end of the period with no charges","supports":"trials need no cancelling"},{"id":"s22","url":"https://support.techsmith.com/hc/en-us/articles/31112245401229-Maintenance-Transitioning-to-a-Legacy-License-Subscription-FAQ","title":"Maintenance: Transitioning to a Legacy License Subscription FAQ","publisher":"vendor","quote":"If you choose to stop renewing your Legacy License Subscription, you'll lose access to version 2025 and later versions as these versions require a subscription to access.","supports":"what stopping a Legacy License Subscription costs"},{"id":"s23","url":"https://support.techsmith.com/hc/en-us/articles/31112245401229-Maintenance-Transitioning-to-a-Legacy-License-Subscription-FAQ","title":"Maintenance: Transitioning to a Legacy License Subscription FAQ","publisher":"vendor","quote":"You will always have access to previously purchased perpetual versions, with support available in accordance with our support policy.","supports":"perpetual versions stay usable"},{"id":"s24","url":"https://support.techsmith.com/hc/en-us/articles/31112245401229-Maintenance-Transitioning-to-a-Legacy-License-Subscription-FAQ","title":"Maintenance: Transitioning to a Legacy License Subscription FAQ","publisher":"vendor","quote":"we guaranteed maintenance-based pricing for five years (through 2030).","supports":"the Legacy License Subscription price guarantee"},{"id":"s25","url":"https://support.techsmith.com/hc/en-us/articles/360026478532-Delete-a-TechSmith-Account","title":"Delete a TechSmith Account","publisher":"vendor","quote":"Once you confirm the deletion of your TechSmith account, there will be no possibility to undo the deletion or recover your associated accounts and data.","supports":"account deletion is permanent"},{"id":"s26","url":"https://support.techsmith.com/hc/en-us/articles/360026478532-Delete-a-TechSmith-Account","title":"Delete a TechSmith Account","publisher":"vendor","quote":"All data stored at manage.techsmith.com (software keys, subscription history, invoices, and other data)","supports":"what account deletion erases"},{"id":"s27","url":"https://support.techsmith.com/hc/en-us/articles/41694413225869-Do-You-Offer-Monthly-Subscriptions","title":"Do You Offer Monthly Subscriptions?","publisher":"vendor","quote":"TechSmith currently does not offer monthly subscriptions for Snagit, Camtasia Editor, Audiate, Snagit Assets or Camtasia Assets.","supports":"annual billing for the main products"},{"id":"s28","url":"https://support.techsmith.com/hc/en-us/articles/41694413225869-Do-You-Offer-Monthly-Subscriptions","title":"Do You Offer Monthly Subscriptions?","publisher":"vendor","quote":"We do offer a monthly subscription only for Screencast.","supports":"Screencast can be monthly"},{"id":"s29","url":"https://support.techsmith.com/hc/en-us/articles/203732668-TechSmith-Return-Policy","title":"TechSmith Return Policy","publisher":"vendor","quote":"Please allow 5-7 business days for the credit to appear on your statement.","supports":"refund timing"},{"id":"s30","url":"https://support.techsmith.com/hc/en-us/articles/203732668-TechSmith-Return-Policy","title":"TechSmith Return Policy","publisher":"vendor","quote":"You will need to uninstall the product from your computer before we issue the refund.","supports":"uninstall before a refund"},{"id":"s31","url":"https://support.techsmith.com/hc/en-us/articles/203732668-TechSmith-Return-Policy","title":"TechSmith Return Policy","publisher":"vendor","quote":"Please use this form to submit a return request.","supports":"how to ask for a refund"},{"id":"s32","url":"https://support.techsmith.com/hc/en-us/articles/360025499031-How-Do-I-Cancel-a-Subscription","title":"How Do I Cancel a Subscription?","publisher":"vendor","quote":"Select Calculate and place the zero-amount order.","supports":"finishing a single-product cancel"},{"id":"s33","url":"https://support.techsmith.com/hc/en-us/articles/360025499031-How-Do-I-Cancel-a-Subscription","title":"How Do I Cancel a Subscription?","publisher":"vendor","quote":"additional content cannot be uploaded until the total video count goes back to 25.","supports":"Screencast upload limit after Pro ends"},{"id":"s34","url":"https://support.techsmith.com/hc/en-us/articles/203732668-TechSmith-Return-Policy","title":"TechSmith Return Policy","publisher":"vendor","quote":"If Screencast Pro is not renewed, your account will revert to Free. After 60 days, your Free account will be subject to our content deletion policy.","supports":"Screencast content after Pro ends"},{"id":"s35","url":"https://support.techsmith.com/hc/en-us/articles/360025499031-How-Do-I-Cancel-a-Subscription","title":"How Do I Cancel a Subscription?","publisher":"vendor","quote":"You can renew your subscription manually on the Keys tab, or let it lapse.","supports":"renewing an M subscription manually"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["How a subscription bought from a TechSmith reseller is cancelled or kept from renewing isn't on TechSmith's public help pages: ask the reseller","TechSmith's help pages don't say what confirms a cancellation (an email or a status on the subscription page)","How custom enterprise-wide site licenses are ended isn't on TechSmith's public help pages; that goes through TechSmith sales"],"review":{"by":"stackcut-review","on":"2026-10-06","result":"fixed","notes":["Re-checked the routes against TechSmith's cancel article, return policy, reseller, trial, Legacy License Subscription and delete-account pages: the manage.techsmith.com menus, access to the end of the billing period, un-cancelling and the 14-day refund are confirmed","Refunds: added that they're requested through TechSmith's return request form","Single-product cancel on direct orders: added the Calculate step and the zero-amount order that completes it","Screencast Pro: added that uploads are blocked until the account is back to 25 videos, and that the Free account falls under the content deletion policy after 60 days","Corrected a source title: the second cancel article covers all order types, not only the online store"]}},"page":"https://stackcut.io/cancel/techsmith","json":"https://stackcut.io/exits/techsmith.json","evidence":{"packet_revision":"722d3fc728457f6f103be22c105c1b38256b90b4c3b079df93f0b1db2061527c","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"techsmith--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"techsmith--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"techsmith--reseller-or-partner--r3","channel":"reseller_or_partner","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"testimonial_to","name":"Testimonial.to","category":"marketing_sales","website":"https://testimonial.to","domains":["testimonial.to"],"summary":"In Settings → Plan, click Downgrade to free plan on the Free card, pick a reason, clear extra spaces or videos, then click Cancel my plan. Paid access runs to the billing cycle's end; unused time isn't refunded, and content above free limits is hidden after 14 days.","routes":[{"channel":"direct_web","applies_to":"Starter, Ultimate and Ultimate + plans, monthly or annual","who":"The account holder, signed in (plan changes apply to the whole account)","method":"self_serve","start_url":null,"steps":[{"do":"Open Settings → Plan","expect":"the plan cards, including Free"},{"do":"On the Free card, click Downgrade to free plan","expect":"reasons for leaving, such as It's too expensive"},{"do":"Pick the closest reason and click Continue","expect":"the Downgrade Gate, if you have more spaces or videos than the Free plan allows"},{"do":"If the Downgrade Gate appears, delete extra spaces (confirm each with its space ID) and trim videos, then select Check again","expect":"Cancel my plan"},{"do":"Click Cancel my plan","expect":null}],"confirm_by":null,"effective":"You keep the paid plan until the current billing cycle ends, then move to the Free plan","notice":null,"refund":"Unused time on an annual or monthly plan isn't refunded; duplicate, unauthorized, or post-cancellation charges usually are. Ask in the chat widget or by email","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s24","s25"]}],"pay_less":[{"type":"free_plan","what":"The Free plan keeps a public testimonial page and Wall of Love widgets with 10 text and 2 video testimonials in total; your account, login and content stay after cancelling","evidence":"documented","source_ids":["s11","s12","s13","s26","s27"]},{"type":"downgrade","what":"Move to a cheaper paid plan: in Settings → Plan click Select plan on it, review the prorated amount and confirm. Plans with fewer spaces require deleting extra spaces first","evidence":"documented","source_ids":["s14","s15","s6"]},{"type":"annual_billing","what":"Paying yearly gives 2 months off the monthly price (for example, Starter is $300 billed annually instead of $25 a month)","evidence":"documented","source_ids":["s29","s30"]}],"export":[{"data":"All testimonials in a Space; single text testimonials as images; single video testimonials as video files","how":"Open the Space, then in the right sidebar open Options and click Export to CSV. For a text testimonial, click its three-dot icon, then Share, then Create an Image, and download it. For a video, click its three-dot icon, then Download Files, then Video","format":"CSV; image files; video files","limits":"After downgrading, anything above the free limits stays visible for 14 days, then it's hidden: export first","source_ids":["s16","s17","s18","s9","s28"]}],"after_cancel":{"access_until":"The end of the current billing cycle","data_kept":"The account moves to the Free plan and your account, login and content stay; content above the free limits stays visible for 14 days, then is hidden. Full deletion only happens if you ask support","you_lose":["Testimonials and videos above the Free plan limits (hidden after 14 days)","Extra spaces, which must be deleted before downgrading"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The flow asks you to pick a reason for leaving (for example, It's too expensive) and click Continue before the final Cancel my plan","tips":["Plan changes apply to the whole account, not a single space","Deleting extra spaces at the Downgrade Gate is permanent: export them first","Cancelling doesn't delete the account; there's no in-app delete button: message support in the chat widget from the account email, and deletion can't be undone","Paid plans start with a 7-day free trial that you can cancel anytime"]},"sources":[{"id":"s1","url":"https://testimonial.to/guide/articles/how-to-downgrade-or-cancel-a-plan","title":"How to downgrade or cancel a plan","publisher":"vendor","quote":"Open Settings → Plan","supports":"where the flow starts"},{"id":"s2","url":"https://testimonial.to/guide/articles/how-to-downgrade-or-cancel-a-plan","title":"How to downgrade or cancel a plan","publisher":"vendor","quote":"On the Free card, click Downgrade to free plan","supports":"the Downgrade to free plan step"},{"id":"s3","url":"https://testimonial.to/guide/articles/how-to-downgrade-or-cancel-a-plan","title":"How to downgrade or cancel a plan","publisher":"vendor","quote":"It's too expensive","supports":"the reason prompt"},{"id":"s4","url":"https://testimonial.to/guide/articles/how-to-downgrade-or-cancel-a-plan","title":"How to downgrade or cancel a plan","publisher":"vendor","quote":"click Continue","supports":"the Continue step"},{"id":"s5","url":"https://testimonial.to/guide/articles/how-to-downgrade-or-cancel-a-plan","title":"How to downgrade or cancel a plan","publisher":"vendor","quote":"Downgrade Gate","supports":"the gate for extra spaces and videos"},{"id":"s6","url":"https://testimonial.to/guide/articles/how-to-downgrade-or-cancel-a-plan","title":"How to downgrade or cancel a plan","publisher":"vendor","quote":"space ID","supports":"confirming each space deletion with its ID"},{"id":"s7","url":"https://testimonial.to/guide/articles/how-to-downgrade-or-cancel-a-plan","title":"How to downgrade or cancel a plan","publisher":"vendor","quote":"Cancel my plan","supports":"the final step"},{"id":"s8","url":"https://testimonial.to/guide/articles/refund-policy","title":"Refund policy","publisher":"vendor","quote":"Canceling does not cut off access on that day. You keep your paid plan until the current billing cycle ends.","supports":"when access ends"},{"id":"s9","url":"https://testimonial.to/guide/articles/how-to-downgrade-or-cancel-a-plan","title":"How to downgrade or cancel a plan","publisher":"vendor","quote":"Anything above free limits stays visible for 14 days so you can export or trim before it is hidden.","supports":"the 14-day window for content over the free limits"},{"id":"s10","url":"https://testimonial.to/guide/articles/refund-policy","title":"Refund policy","publisher":"vendor","quote":"Unused time on an annual or monthly plan is not refunded because you canceled early or used the product less than you expected.","supports":"no refunds for unused time"},{"id":"s11","url":"https://testimonial.to/pricing","title":"Pricing","publisher":"vendor","quote":"10 text testimonials","supports":"the Free plan's text limit"},{"id":"s12","url":"https://testimonial.to/pricing","title":"Pricing","publisher":"vendor","quote":"2 video testimonials","supports":"the Free plan's video limit"},{"id":"s13","url":"https://testimonial.to/guide/articles/how-to-delete-your-testimonial-account","title":"How to delete your Testimonial account","publisher":"vendor","quote":"Canceling moves you to the Free plan. Your account, login, and content stay.","supports":"what you keep after cancelling"},{"id":"s14","url":"https://testimonial.to/guide/articles/how-to-downgrade-or-cancel-a-plan","title":"How to downgrade or cancel a plan","publisher":"vendor","quote":"Select plan","supports":"choosing a cheaper paid plan"},{"id":"s15","url":"https://testimonial.to/guide/articles/how-to-downgrade-or-cancel-a-plan","title":"How to downgrade or cancel a plan","publisher":"vendor","quote":"prorated","supports":"the prorated amount shown on a downgrade"},{"id":"s16","url":"https://testimonial.to/guide/articles/export-video-and-text-testimonials","title":"Export video and text testimonials","publisher":"vendor","quote":"Export every testimonial in a Space as CSV, or download one testimonial as an image or video file.","supports":"what can be exported, and the formats"},{"id":"s17","url":"https://testimonial.to/guide/articles/export-video-and-text-testimonials","title":"Export video and text testimonials","publisher":"vendor","quote":"In the right sidebar, open Options and click Export to CSV.","supports":"how to export a Space to CSV"},{"id":"s18","url":"https://testimonial.to/guide/articles/export-video-and-text-testimonials","title":"Export video and text testimonials","publisher":"vendor","quote":"Click Download Files, then Video.","supports":"downloading a video testimonial"},{"id":"s19","url":"https://testimonial.to/guide/articles/how-to-downgrade-or-cancel-a-plan","title":"How to downgrade or cancel a plan","publisher":"vendor","quote":"Changes to your subscription apply to your whole account, not a single space.","supports":"plan changes are account-wide"},{"id":"s20","url":"https://testimonial.to/guide/articles/how-to-delete-your-testimonial-account","title":"How to delete your Testimonial account","publisher":"vendor","quote":"Testimonial has no in-app button to delete an entire account.","supports":"no in-app account deletion"},{"id":"s21","url":"https://testimonial.to/guide/articles/how-to-delete-your-testimonial-account","title":"How to delete your Testimonial account","publisher":"vendor","quote":"If you need the account closed and your data removed (including a GDPR or similar request), message us in the chat widget from the account email.","supports":"how to request deletion"},{"id":"s22","url":"https://testimonial.to/guide/articles/how-to-delete-your-testimonial-account","title":"How to delete your Testimonial account","publisher":"vendor","quote":"cannot be undone","supports":"deletion is permanent"},{"id":"s23","url":"https://testimonial.to/pricing","title":"Pricing","publisher":"vendor","quote":"7 days free trial, cancel anytime","supports":"paid plans start with a trial"},{"id":"s24","url":"https://testimonial.to/guide/articles/refund-policy","title":"Refund policy","publisher":"vendor","quote":"A charge that posted after you already canceled, when the billing cycle should have ended","supports":"charges that are usually refunded"},{"id":"s25","url":"https://testimonial.to/guide/articles/how-to-downgrade-or-cancel-a-plan","title":"How to downgrade or cancel a plan","publisher":"vendor","quote":"Check again","supports":"re-checking the Downgrade Gate"},{"id":"s26","url":"https://testimonial.to/pricing","title":"Pricing","publisher":"vendor","quote":"Public testimonial page","supports":"the Free plan includes a public page"},{"id":"s27","url":"https://testimonial.to/pricing","title":"Pricing","publisher":"vendor","quote":"Wall of Love widgets","supports":"the Free plan includes Wall of Love widgets"},{"id":"s28","url":"https://testimonial.to/guide/articles/export-video-and-text-testimonials","title":"Export video and text testimonials","publisher":"vendor","quote":"Click Share, then Create an Image.","supports":"downloading a text testimonial as an image"},{"id":"s29","url":"https://testimonial.to/pricing","title":"Pricing","publisher":"vendor","quote":"2 months off","supports":"yearly billing discount"},{"id":"s30","url":"https://testimonial.to/pricing","title":"Pricing","publisher":"vendor","quote":"$300 billed annually","supports":"Starter's yearly price"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Testimonial.to's Terms of Service page (testimonial.to/tos) couldn't be read, so auto-renewal and post-termination data terms aren't confirmed","Which team roles can change the plan, and what confirms the cancellation, are not documented","How Enterprise (custom pricing) customers cancel is not documented","Whether Wall of Love widgets stay live for testimonials hidden after 14 days is not documented"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Routes, refund, free plan and export re-checked against the help center and pricing page: no errors found","Export: added the text-testimonial image steps (three-dot icon, Share, Create an Image)","Added yearly billing (2 months off) to pay_less","Terms of Service still couldn't be read; left in unverified"]}},"stackcut":{"vendor_id":"testimonial_to","name":"Testimonial.to","recipes":[{"id":"replace-testimonial-to","title":"Testimonial collection and widgets","best_year_one_net":310}]},"page":"https://stackcut.io/cancel/testimonial_to","json":"https://stackcut.io/exits/testimonial_to.json","evidence":{"packet_revision":"ed101c2d9443ba7d0c7cd720acb4b12f7d9d6b2019df58c4ee2c7ced93e9f8f8","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"testimonial-to--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"therapynotes","name":"TherapyNotes","category":"business_finance","website":"https://www.therapynotes.com","domains":["therapynotes.com"],"summary":"TherapyNotes' public help doesn't publish cancel steps: export your records first, then ask support@therapynotes.com how to terminate. For read-only access for less, a Practice Administrator can put the account in storage ($9/month). Stopping payment isn't cancelling: after 60 days unpaid the account is deemed abandoned.","routes":[{"channel":"direct_web","applies_to":"Solo, Group and Enterprise practice subscriptions billed by TherapyNotes (card or check)","who":"The practice (TherapyNotes doesn't say which role can terminate)","method":"email","start_url":null,"steps":[{"do":"Before cancelling, export the practice's data: at least download each patient's notes (Patients, patient name, Documents tab, Download Multiple, Select All, Download Selected Documents)","expect":"the selected notes as a single PDF"},{"do":"TherapyNotes' help doesn't publish termination steps: email support@therapynotes.com, the address its termination FAQ gives for questions, and ask how to terminate the practice's subscription","expect":null},{"do":"Don't just stop paying: an account left unpaid for 60 days is treated as abandoned, terminated, and its data disposed of","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":"Card payers are charged the monthly fee plus accrued charges (electronic claims, paper claims, text and voice reminders) on the renewal date; check payers are billed a month in advance","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s23"]}],"pay_less":[{"type":"pause","what":"Storage keeps read-only access to existing records and billing history for $9/month for the first user and $3/month per additional user, with no data altered or deleted. New appointments, notes and patients, e-claims, eligibility checks, ERAs, reminders and the client portal are off. A Practice Administrator clicks Settings, TherapyNotes Subscription, Put Account in Storage; to reactivate, call Sales at (215) 658-4550 x1","evidence":"documented","source_ids":["s9","s10","s11","s12","s13","s14"]},{"type":"seat_reduction","what":"Group plans cost $79/month for the first clinician and $50/month for each additional one. A Practice Administrator can deactivate users who no longer need access (Staff, staff name, edit User Information, Disable User, Save Changes): inactive users don't count toward the monthly subscription","evidence":"documented","source_ids":["s15","s16","s17"]}],"export":[{"data":"A patient's notes and files","how":"Open Patients, the patient's name, then the Documents tab; click Download Multiple below the list, select the notes (or Select All) and click Download Selected Documents","format":"A single PDF","limits":"One patient at a time","source_ids":["s4","s5"]},{"data":"The practice's records (a full data export)","how":"TherapyNotes strongly recommends starting a data export before leaving; its public help doesn't publish the steps. For extra data during the retention period after termination, contact support@therapynotes.com","format":null,"limits":"After the retention period, data is deleted and can't be recovered","source_ids":["s1","s18","s19"]}],"after_cancel":{"access_until":null,"data_kept":"TherapyNotes keeps the practice's data for a Data Retention Period consistent with applicable law, still under HIPAA and the BAA, then deletes it for good. The practice remains responsible for its own records-retention requirements","you_lose":["Access to patient records, notes and billing history once the account is terminated","The data itself after the retention period: it cannot be recovered"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Export patient records before terminating: deleted data can't be recovered, and the practice must meet its own records-retention rules","Stopping payment isn't cancelling: after 60 days of non-payment the account is deemed abandoned, terminated, and its data disposed of","If the practice only needs to look up old records, storage costs far less than a full subscription and keeps everything read-only","Card payments include accrued usage charges (claims, reminders) on the renewal date, so expect a final usage charge","An unused free trial ends by itself: a trial with no logins for 30 days is terminated 61 days after sign-up"]},"sources":[{"id":"s1","url":"https://support.therapynotes.com/hc/en-us/articles/30661442725787-Account-Termination-Account-Abandonment","title":"Account Termination & Account Abandonment","publisher":"vendor","quote":"Prior to leaving TherapyNotes, we strongly recommend initiating a data export so you still have access to your records after canceling your account.","supports":"export before cancelling"},{"id":"s2","url":"https://support.therapynotes.com/hc/en-us/articles/30661442725787-Account-Termination-Account-Abandonment","title":"Account Termination & Account Abandonment","publisher":"vendor","quote":"Please contact TherapyNotes at support@therapynotes.com with any questions about this FAQ.","supports":"the support address for termination questions"},{"id":"s3","url":"https://support.therapynotes.com/hc/en-us/articles/30661442725787-Account-Termination-Account-Abandonment","title":"Account Termination & Account Abandonment","publisher":"vendor","quote":"An \"Abandoned Account\" means a Customer has discontinued service but has failed to formally terminate its account by non-payment of fees for a period of sixty (60) days.","supports":"non-payment is not a formal termination"},{"id":"s4","url":"https://support.therapynotes.com/hc/en-us/articles/30661278579227-Download-and-Print-Notes","title":"Download and Print Notes","publisher":"vendor","quote":"click the Download Multiple link below the list of notes and files","supports":"downloading several notes"},{"id":"s5","url":"https://support.therapynotes.com/hc/en-us/articles/30661278579227-Download-and-Print-Notes","title":"Download and Print Notes","publisher":"vendor","quote":"Click the Download Selected Documents button. The selected notes will download as a single PDF.","supports":"the download format"},{"id":"s6","url":"https://support.therapynotes.com/hc/en-us/articles/30661428044699-TherapyNotes-Subscription-Payment-Options","title":"TherapyNotes Subscription Payment Options","publisher":"vendor","quote":"TherapyNotes automatically deducts the monthly subscription fee and accrued charges (electronic claims, electronic-by-paper claims, and text/voice appointment reminders) on the designated renewal date.","supports":"how card payers are charged"},{"id":"s7","url":"https://support.therapynotes.com/hc/en-us/articles/30661428044699-TherapyNotes-Subscription-Payment-Options","title":"TherapyNotes Subscription Payment Options","publisher":"vendor","quote":"TherapyNotes charges the monthly subscription fee and accrued charges (electronic claims, electronic-by-paper claims, and text/voice appointment reminders) one month in advance.","supports":"how check payers are billed"},{"id":"s8","url":"https://support.therapynotes.com/hc/en-us/articles/30661380110747-TherapyNotes-Pricing-and-Subscription-Options","title":"TherapyNotes Pricing and Subscription Options","publisher":"vendor","quote":"Enterprise: Our Enterprise plan uses the same rates as our Group plan but requires at least 30 users on the account.","supports":"the plans this route covers"},{"id":"s9","url":"https://support.therapynotes.com/hc/en-us/articles/30661380110747-TherapyNotes-Pricing-and-Subscription-Options","title":"TherapyNotes Pricing and Subscription Options","publisher":"vendor","quote":"Storage option for just $9/month for the first user and $3/month per additional user.","supports":"the storage price"},{"id":"s10","url":"https://support.therapynotes.com/hc/en-us/articles/30661380110747-TherapyNotes-Pricing-and-Subscription-Options","title":"TherapyNotes Pricing and Subscription Options","publisher":"vendor","quote":"Users will still be able to access existing records and billing history according to their user roles, and none of your data will be altered or deleted.","supports":"what storage keeps"},{"id":"s11","url":"https://support.therapynotes.com/hc/en-us/articles/30661380110747-TherapyNotes-Pricing-and-Subscription-Options","title":"TherapyNotes Pricing and Subscription Options","publisher":"vendor","quote":"electronic claims, real-time eligibility verification, electronic remittance advice, patient appointment reminders, and your client portal will be disabled.","supports":"what storage turns off"},{"id":"s12","url":"https://support.therapynotes.com/hc/en-us/articles/30661380110747-TherapyNotes-Pricing-and-Subscription-Options","title":"TherapyNotes Pricing and Subscription Options","publisher":"vendor","quote":"Only Practice Administrators can place their practice's account in storage.","supports":"who can choose storage"},{"id":"s13","url":"https://support.therapynotes.com/hc/en-us/articles/30661380110747-TherapyNotes-Pricing-and-Subscription-Options","title":"TherapyNotes Pricing and Subscription Options","publisher":"vendor","quote":"To put your account in storage, click Settings > TherapyNotes Subscription and click the Put Account in Storage link.","supports":"how to choose storage"},{"id":"s14","url":"https://support.therapynotes.com/hc/en-us/articles/30661380110747-TherapyNotes-Pricing-and-Subscription-Options","title":"TherapyNotes Pricing and Subscription Options","publisher":"vendor","quote":"call our Sales team at (215) 658-4550 x1 to change your subscription.","supports":"reactivating from storage"},{"id":"s15","url":"https://support.therapynotes.com/hc/en-us/articles/30661380110747-TherapyNotes-Pricing-and-Subscription-Options","title":"TherapyNotes Pricing and Subscription Options","publisher":"vendor","quote":"Group: $79/month for the first clinician, $50/month per additional clinician, and unlimited non-clinical users.","supports":"Group plan pricing per clinician"},{"id":"s16","url":"https://support.therapynotes.com/hc/en-us/articles/30661386735515-Deactivate-a-User","title":"Deactivate a User","publisher":"vendor","quote":"Inactive users cannot log in to TherapyNotes, are hidden from your Staff list by default, and do not count toward your monthly TherapyNotes subscription.","supports":"inactive users aren't billed"},{"id":"s17","url":"https://support.therapynotes.com/hc/en-us/articles/30661386735515-Deactivate-a-User","title":"Deactivate a User","publisher":"vendor","quote":"Scroll to the bottom of the page and click the Disable User link on the right","supports":"how to deactivate a user"},{"id":"s18","url":"https://support.therapynotes.com/hc/en-us/articles/30661442725787-Account-Termination-Account-Abandonment","title":"Account Termination & Account Abandonment","publisher":"vendor","quote":"TherapyNotes will continue to retain the Customer's data for an additional period of time consistent with applicable law (Data Retention Period).","supports":"data kept after termination"},{"id":"s19","url":"https://support.therapynotes.com/hc/en-us/articles/30661442725787-Account-Termination-Account-Abandonment","title":"Account Termination & Account Abandonment","publisher":"vendor","quote":"Once this data is deleted, it cannot be recovered.","supports":"deletion is permanent"},{"id":"s20","url":"https://support.therapynotes.com/hc/en-us/articles/30661442725787-Account-Termination-Account-Abandonment","title":"Account Termination & Account Abandonment","publisher":"vendor","quote":"Please contact TherapyNotes at support@therapynotes.com for assistance.","supports":"getting more data during the retention period"},{"id":"s21","url":"https://support.therapynotes.com/hc/en-us/articles/30661442725787-Account-Termination-Account-Abandonment","title":"Account Termination & Account Abandonment","publisher":"vendor","quote":"Customer will solely be responsible for complying with all records retention requirements.","supports":"the practice keeps its own records"},{"id":"s22","url":"https://support.therapynotes.com/hc/en-us/articles/30661442725787-Account-Termination-Account-Abandonment","title":"Account Termination & Account Abandonment","publisher":"vendor","quote":"a trial account will also be deemed \"Abandoned\" and terminated 61 days after sign-up if there have been no logins for 30 consecutive days after sign-up.","supports":"unused trials end by themselves"},{"id":"s23","url":"https://support.therapynotes.com/hc/en-us/articles/30661442725787-Account-Termination-Account-Abandonment","title":"Account Termination & Account Abandonment","publisher":"vendor","quote":"After the account is deemed abandoned and terminated, TherapyNotes will properly dispose of Customer Data","supports":"abandoned accounts lose their data"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["TherapyNotes' public help center doesn't explain how to cancel or terminate a subscription; it only gives support@therapynotes.com for questions about termination","The notice period, when a termination takes effect, and any refund or final-bill rules aren't on TherapyNotes' public help pages; they would be in its Terms of Service","The steps for a full practice data export aren't published in the help center","How long the Data Retention Period lasts isn't stated; it is set by applicable law"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"partial","notes":["Re-checked every quote and the storage, user, payment and export facts against TherapyNotes' help center; all confirmed","Route: the termination FAQ gives support@therapynotes.com for questions, not as the way to terminate, so the step now says to ask support how to terminate, and 'who' no longer names a role the pages don't give","TherapyNotes' help center has no cancel or full-export article (its own search finds only the termination FAQ and pricing page), so how and when termination takes effect, notice and refunds stay unconfirmed"]}},"page":"https://stackcut.io/cancel/therapynotes","json":"https://stackcut.io/exits/therapynotes.json","evidence":{"packet_revision":"ed39126cebb96e780aa7a95ee60ad85bc0e6702060e93968c431badbf748b34f","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"therapynotes--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"thinkific","name":"Thinkific","category":"education_learning","website":"https://www.thinkific.com","domains":["thinkific.com"],"summary":"The Site Owner goes to Account, Account Management, Manage Subscription, Cancel Plan; paid features end with the billing cycle, then you lose the Admin Dashboard. Gotcha: students keep being charged until you cancel their subscriptions; remove the custom domain first. Thinkific Plus needs 60 days' written notice.","routes":[{"channel":"direct_web","applies_to":"Thinkific Basic, Start and Grow plans billed by Thinkific, monthly or yearly, including the 30-day trial (not Thinkific Plus contracts)","who":"The Site Owner only","method":"self_serve","start_url":null,"steps":[{"do":"First remove your custom domain as the Primary domain, and cancel any recurring or subscription payments from your students","expect":null},{"do":"From your Admin Dashboard, select Account, then Account Management","expect":"Manage Subscription"},{"do":"Click Manage Subscription, then select Cancel Plan","expect":"confirmation popups"},{"do":"Fill out the confirmation popups to complete the cancellation","expect":"your account is downgraded"}],"confirm_by":"The flow ends with 'Your account will now be downgraded'","effective":"Paid features end at the end of the billing cycle; add-on features stop immediately. The site stays up and students keep access to what they bought","notice":"Plans renew automatically unless cancelled before the renewal date; yearly subscribers get a renewal notice by email 30 to 60 days before renewal","refund":"No refunds unless Thinkific made an error or the law requires one; where local consumer law requires it, cancelling an auto-renewing annual plan can earn a pro-rata refund","fees":"None: you can cancel at any time without charge or penalty","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s14","s36","s37","s39"]},{"channel":"sales_contract","applies_to":"Thinkific Plus (Order Form contracts)","who":"The Plus customer that signed the Order Form","method":"letter","start_url":null,"steps":[{"do":"Send written notice of non-renewal at least 60 days before the end of the current term, by email to the address on your Order Form (or by courier or prepaid post to the address on it)","expect":null},{"do":"Before or after the term ends, request an export of your Site Content (you have 90 days after termination)","expect":null}],"confirm_by":null,"effective":"At the end of the current term; access to the account and Plus Services then ends","notice":"Written notice of non-renewal at least 60 days before the end of the term, unless your Order Form says otherwise; otherwise the Order Form renews for another year","refund":"None for leaving at the end of a term. Only if you terminate for Thinkific's material breach are prepaid fees for the rest of the term refunded pro rata","fees":"You pay all unpaid amounts owed to Thinkific on termination","source_ids":["s15","s16","s17","s18","s19","s40"]}],"pay_less":[{"type":"downgrade","what":"Downgrade to a lower paid plan in Manage Subscription, Change plans; the higher plan's features stop right away","evidence":"documented","source_ids":["s24","s25"]},{"type":"annual_billing","what":"Yearly billing saves 25%","evidence":"documented","source_ids":["s26"]}],"export":[{"data":"User report (students and other users, with sign-up custom-field answers)","how":"From the Admin Dashboard, select Users, then All Users, then Export; an email arrives with a link to download it","format":"CSV","limits":"Needs the Basic plan or above; only visible columns are included","source_ids":["s27","s28","s29"]},{"data":"Site Content (Thinkific Plus)","how":"Request an export from Thinkific within 90 days after termination","format":"A standard format","limits":"After 90 days Thinkific may delete all Site Content and the account","source_ids":["s18","s19"]}],"after_cancel":{"access_until":"The end of the billing cycle for paid features; add-ons end immediately","data_kept":"Once an account is cancelled, all content may be permanently deleted, and deletion is irreversible. Thinkific Plus: 90 days after termination to request an export, then deletion","you_lose":["Access to your Admin Dashboard, learning products, landing and product pages, and order, transaction and user tables","Paid features such as a custom domain, bundles and memberships","Add-on features, immediately","The ability to adjust student information, edit student subscriptions or course content, or moderate communities","Students' access through your site's mobile app, if you enabled one"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Only the Site Owner can cancel","Cancel students' recurring payments yourself first: they keep being charged even after you cancel or delete the Thinkific account","Remove the custom domain as Primary before the plan ends; if you don't, the .thinkific.com URL redirects to the inactive domain and you can't reach the Admin Dashboard without Support","Cancelling is not deleting: an account on an active plan can't be deleted; cancel first, then ask Support to delete (permanent)","Thinkific Plus contracts renew for a year unless written notice is given 60 days before the term ends"]},"sources":[{"id":"s1","url":"https://support.thinkific.com/hc/en-us/articles/360030721453-Cancel-Your-Thinkific-Subscription","title":"Cancel Your Thinkific Subscription","publisher":"vendor","quote":"Only Site Owners can cancel a Thinkific subscription.","supports":"who can cancel"},{"id":"s2","url":"https://support.thinkific.com/hc/en-us/articles/360030721453-Cancel-Your-Thinkific-Subscription","title":"Cancel Your Thinkific Subscription","publisher":"vendor","quote":"Canceling your subscription will prevent any future subscription payments, and you will lose access to any paid features at the end of your billing cycle.","supports":"when paid features end"},{"id":"s3","url":"https://support.thinkific.com/hc/en-us/articles/360030721453-Cancel-Your-Thinkific-Subscription","title":"Cancel Your Thinkific Subscription","publisher":"vendor","quote":"Any add-on features will be immediately unavailable upon cancelation.","supports":"add-ons end immediately"},{"id":"s4","url":"https://support.thinkific.com/hc/en-us/articles/360030721453-Cancel-Your-Thinkific-Subscription","title":"Cancel Your Thinkific Subscription","publisher":"vendor","quote":"Your site will still be available and your students will still be able to access their purchased products.","supports":"students keep access"},{"id":"s5","url":"https://support.thinkific.com/hc/en-us/articles/360030721453-Cancel-Your-Thinkific-Subscription","title":"Cancel Your Thinkific Subscription","publisher":"vendor","quote":"If the recurring subscriptions are active, students will continue to get charged but will lose access to their product at their next billing cycle.","supports":"cancel students' payments first"},{"id":"s6","url":"https://support.thinkific.com/hc/en-us/articles/360030721453-Cancel-Your-Thinkific-Subscription","title":"Cancel Your Thinkific Subscription","publisher":"vendor","quote":"Fill out confirmation popups to complete the cancellation","supports":"the confirm step"},{"id":"s7","url":"https://support.thinkific.com/hc/en-us/articles/360030721453-Cancel-Your-Thinkific-Subscription","title":"Cancel Your Thinkific Subscription","publisher":"vendor","quote":"Your account will now be downgraded","supports":"what you see when it worked"},{"id":"s8","url":"https://support.thinkific.com/hc/en-us/articles/360030721453-Cancel-Your-Thinkific-Subscription","title":"Cancel Your Thinkific Subscription","publisher":"vendor","quote":"Your custom domain will continue to work until the end of your billing cycle, along with the rest of your site.","supports":"the custom domain works until the cycle ends"},{"id":"s9","url":"https://support.thinkific.com/hc/en-us/articles/360030721453-Cancel-Your-Thinkific-Subscription","title":"Cancel Your Thinkific Subscription","publisher":"vendor","quote":"Any users on subscription plans or making recurring payments of any type will still be billed even if your Thinkific account is canceled or deleted.","supports":"student billing continues"},{"id":"s10","url":"https://www.thinkific.com/terms-of-service/","title":"Thinkific Terms of Service","publisher":"vendor","quote":"Your subscription will automatically renew at the end of each billing period at the then-current price unless you cancel before the renewal date","supports":"auto-renewal"},{"id":"s11","url":"https://www.thinkific.com/terms-of-service/","title":"Thinkific Terms of Service","publisher":"vendor","quote":"Thinkific will provide you with a renewal notice by email not less than 30 days and not more than 60 days before your renewal date.","supports":"annual renewal notice"},{"id":"s12","url":"https://www.thinkific.com/terms-of-service/","title":"Thinkific Terms of Service","publisher":"vendor","quote":"You may cancel or change your subscription at any time, without charge or other penalty, through your Account settings.","supports":"no cancellation fee"},{"id":"s13","url":"https://www.thinkific.com/terms-of-service/","title":"Thinkific Terms of Service","publisher":"vendor","quote":"Thinkific does not provide refunds unless an error was made by us or unless otherwise required by applicable law","supports":"the refund policy"},{"id":"s14","url":"https://www.thinkific.com/terms-of-service/","title":"Thinkific Terms of Service","publisher":"vendor","quote":"Where the consumer protection laws of your jurisdiction require a refund upon cancellation of an auto-renewing annual subscription, you may be entitled to a pro-rata refund","supports":"pro-rata refunds where the law requires"},{"id":"s15","url":"https://www.thinkific.com/plus-terms-of-service/","title":"Thinkific Plus Terms of Service","publisher":"vendor","quote":"an Order Form will automatically renew for subsequent one-year renewal periods unless a party gives the other party written notice of non-renewal at least 60 days prior","supports":"Plus auto-renewal and the 60-day notice"},{"id":"s16","url":"https://www.thinkific.com/plus-terms-of-service/","title":"Thinkific Plus Terms of Service","publisher":"vendor","quote":"Any notice contemplated by this Agreement, to be effective, must be in writing and delivered as follows: (a) by email to the addressee's email specified on the Order Form","supports":"how notice must be sent"},{"id":"s17","url":"https://www.thinkific.com/plus-terms-of-service/","title":"Thinkific Plus Terms of Service","publisher":"vendor","quote":"(c) you will pay all unpaid amounts you owe to Thinkific.","supports":"amounts owed on termination"},{"id":"s18","url":"https://www.thinkific.com/plus-terms-of-service/","title":"Thinkific Plus Terms of Service","publisher":"vendor","quote":"On termination of this Agreement, you will have 90 days to request an export of your Site Content, which we will make available to you in a standard format.","supports":"the Plus export window"},{"id":"s19","url":"https://www.thinkific.com/plus-terms-of-service/","title":"Thinkific Plus Terms of Service","publisher":"vendor","quote":"After such 90-day period, Thinkific is entitled to delete all of your Site Content and account.","supports":"Plus data deletion"},{"id":"s24","url":"https://support.thinkific.com/hc/en-us/articles/360030355254-Update-Your-Thinkific-Subscription-Plan","title":"Update Your Thinkific Subscription Plan","publisher":"vendor","quote":"If you are moving to the lower-level plan, you will lose access to the features of your previous plan right away.","supports":"downgrades take effect at once"},{"id":"s25","url":"https://support.thinkific.com/hc/en-us/articles/360030355254-Update-Your-Thinkific-Subscription-Plan","title":"Update Your Thinkific Subscription Plan","publisher":"vendor","quote":"Select Downgrade on the plan of your choice, and follow the prompts on the screen.","supports":"how to downgrade"},{"id":"s26","url":"https://support.thinkific.com/hc/en-us/articles/360030355254-Update-Your-Thinkific-Subscription-Plan","title":"Update Your Thinkific Subscription Plan","publisher":"vendor","quote":"You save 25% when purchasing a Yearly option.","supports":"yearly billing discount"},{"id":"s27","url":"https://support.thinkific.com/hc/en-us/articles/360030370254","title":"User Table: User Report and Filters","publisher":"vendor","quote":"This feature is available on our Basic plan and above.","supports":"export needs a paid plan"},{"id":"s28","url":"https://support.thinkific.com/hc/en-us/articles/360030370254","title":"User Table: User Report and Filters","publisher":"vendor","quote":"When exporting a user report as a CSV file, you will receive an email with a link to complete your download.","supports":"export format and delivery"},{"id":"s29","url":"https://support.thinkific.com/hc/en-us/articles/360030370254","title":"User Table: User Report and Filters","publisher":"vendor","quote":"Only visible columns will be included in the CSV export.","supports":"export limits"},{"id":"s30","url":"https://www.thinkific.com/terms-of-service/","title":"Thinkific Terms of Service","publisher":"vendor","quote":"Once your Account is cancelled, all of your Content may be permanently deleted from the Services. Data deletion is irreversible","supports":"what happens to data"},{"id":"s31","url":"https://support.thinkific.com/hc/en-us/articles/360030721453-Cancel-Your-Thinkific-Subscription","title":"Cancel Your Thinkific Subscription","publisher":"vendor","quote":"Accounts on active subscription plans cannot be deleted.","supports":"cancel before deleting"},{"id":"s34","url":"https://support.thinkific.com/hc/en-us/articles/360030721453-Cancel-Your-Thinkific-Subscription","title":"Cancel Your Thinkific Subscription","publisher":"vendor","quote":"you will not be able to adjust student information, edit student subscriptions, edit any course content, or moderate your communities.","supports":"what you can't do after cancelling"},{"id":"s35","url":"https://www.thinkific.com/pricing/","title":"Thinkific pricing","publisher":"vendor","quote":"No, instead, you can explore the whole platform with a 30-day free trial.","supports":"there's no free plan (answer to 'Does Thinkific have a free plan?')"},{"id":"s36","url":"https://support.thinkific.com/hc/en-us/articles/360030721453-Cancel-Your-Thinkific-Subscription","title":"Cancel Your Thinkific Subscription","publisher":"vendor","quote":"You will no longer be able to access, edit, or interact with any areas of Thinkific, including: Your Admin Dashboard","supports":"you lose the Admin Dashboard after cancelling"},{"id":"s37","url":"https://support.thinkific.com/hc/en-us/articles/360030721453-Cancel-Your-Thinkific-Subscription","title":"Cancel Your Thinkific Subscription","publisher":"vendor","quote":"other paid features, such as a custom domain, bundles, memberships, etc will no longer work.","supports":"paid features that stop"},{"id":"s38","url":"https://support.thinkific.com/hc/en-us/articles/360030721453-Cancel-Your-Thinkific-Subscription","title":"Cancel Your Thinkific Subscription","publisher":"vendor","quote":"If you enabled a Mobile app solution on your site, your students will no longer be able to access your site through the app.","supports":"students lose mobile app access"},{"id":"s39","url":"https://www.thinkific.com/pricing/","title":"Thinkific pricing","publisher":"vendor","quote":"If you are on either Basic, Start, or Grow you can upgrade, downgrade or cancel at any time, including during your 30-day trial.","supports":"which plans cancel self-serve, including trials"},{"id":"s40","url":"https://www.thinkific.com/plus-terms-of-service/","title":"Thinkific Plus Terms of Service","publisher":"vendor","quote":"If you terminate this Agreement in accordance with Section 20 due to a material breach by Thinkific, Thinkific will refund to you any Fees paid in advance","supports":"Plus refunds only for Thinkific's material breach"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["An older Thinkific article (support.thinkific.com/hc/en-us/articles/360039914873) still says cancelling moves the account to a Free plan; the pricing page says there's no free plan and the main cancel article says you lose the Admin Dashboard, so the packet follows those two","Whether the cancel popups ask for a reason or show an offer is not documented","How to reach Thinkific Plus contract contacts beyond the Order Form's notice address is not documented on pages we read"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Removed the 'moves to the Free plan' claims (summary, confirm_by, pay_less free_plan, top-course tip): the pricing FAQ says Thinkific has no free plan","after_cancel now lists losing the Admin Dashboard, learning products, landing pages and order/user tables, per the main cancel article","applies_to names Basic, Start and Grow and the 30-day trial","Plus refund: only pro-rata prepaid fees when you terminate for Thinkific's material breach"]}},"stackcut":{"vendor_id":"thinkific","name":"Thinkific","recipes":[{"id":"replace-thinkific","title":"Course platform","best_year_one_net":1258}]},"page":"https://stackcut.io/cancel/thinkific","json":"https://stackcut.io/exits/thinkific.json","evidence":{"packet_revision":"85840a8ae1ff0dfafaebc7ec17d060c0b3b3480ec07289a6be30f85450e8776b","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"thinkific--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"thinkific--sales-contract--r2","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"ticktick","name":"TickTick","category":"productivity","website":"https://ticktick.com","domains":["ticktick.com"],"summary":"Premium bought in the iPhone or iPad app is billed by Apple: cancel in Settings, your name, Subscriptions, TickTick, at least 24 hours before the period ends or it renews. How to cancel Premium bought on ticktick.com or through Google Play isn't confirmed here yet.","routes":[{"channel":"apple_app_store","applies_to":"TickTick Premium (monthly or annual) bought in the iPhone or iPad app","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then TickTick","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription (you may need to scroll down)","expect":null}],"confirm_by":"No Cancel button, or an expiration message in red, means the subscription is already cancelled","effective":"The subscription doesn't renew at the end of the current period","notice":"Cancel at least 24 hours before the end of the current period, or it renews automatically","refund":null,"fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s12"]}],"pay_less":[{"type":"annual_billing","what":"Annual Premium costs less than paying monthly for a year (US App Store: Annual TickTick Premium $49.99, Monthly TickTick Premium $4.99)","evidence":"documented","source_ids":["s4","s5","s10","s11"]}],"export":[],"after_cancel":{"access_until":"The end of the current subscription period","data_kept":null,"you_lose":["TickTick Premium features once the period ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["App Store purchases are billed to the Apple Account and managed in its subscription settings, not in TickTick","Cancel at least 24 hours before the current period ends to avoid the next renewal","Buying Premium in the iOS app forfeits any unused Premium time bought on another platform: don't subscribe on iOS while other Premium time remains"]},"sources":[{"id":"s1","url":"https://apps.apple.com/us/app/ticktick-to-do-list-calendar/id626144601","title":"TickTick on the App Store (description by the developer, Appest Limited)","publisher":"vendor","quote":"Auto-Renewable subscription payment will be charged to your iTunes account as soon as purchase is confirmed.","supports":"in-app Premium is billed by Apple"},{"id":"s2","url":"https://apps.apple.com/us/app/ticktick-to-do-list-calendar/id626144601","title":"TickTick on the App Store (description by the developer, Appest Limited)","publisher":"vendor","quote":"Your subscription will get auto renewed unless cancelled at least 24 hours before the end of the current period.","supports":"auto-renewal and the 24-hour deadline"},{"id":"s3","url":"https://apps.apple.com/us/app/ticktick-to-do-list-calendar/id626144601","title":"TickTick on the App Store (description by the developer, Appest Limited)","publisher":"vendor","quote":"Please feel free to manage or cancel the auto-renew subscription at any time from the account settings on iTunes after purchase.","supports":"cancel in the Apple Account settings"},{"id":"s4","url":"https://apps.apple.com/us/app/ticktick-to-do-list-calendar/id626144601","title":"TickTick on the App Store","publisher":"platform","quote":"Annual TickTick Premium","supports":"the annual in-app subscription"},{"id":"s5","url":"https://apps.apple.com/us/app/ticktick-to-do-list-calendar/id626144601","title":"TickTick on the App Store","publisher":"platform","quote":"Monthly TickTick Premium","supports":"the monthly in-app subscription"},{"id":"s6","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name.","supports":"the first Apple step"},{"id":"s7","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"Tap Subscriptions.","supports":"the Subscriptions step"},{"id":"s8","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button.","supports":"the final Apple step"},{"id":"s9","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"s10","url":"https://apps.apple.com/us/app/ticktick-to-do-list-calendar/id626144601","title":"TickTick on the App Store","publisher":"platform","quote":"$49.99","supports":"the annual price in the US App Store"},{"id":"s11","url":"https://apps.apple.com/us/app/ticktick-to-do-list-calendar/id626144601","title":"TickTick on the App Store","publisher":"platform","quote":"$4.99","supports":"the monthly price in the US App Store"},{"id":"s12","url":"https://apps.apple.com/us/app/ticktick-to-do-list-calendar/id626144601","title":"TickTick on the App Store (description by the developer, Appest Limited)","publisher":"vendor","quote":"Any unused portion of Premium period you upgraded via other platforms will be forfeited at the same time.","supports":"buying in the iOS app forfeits Premium time bought elsewhere"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["How to cancel Premium bought on ticktick.com isn't confirmed; it would be in TickTick's help center (help.ticktick.com) or its Terms of Service (ticktick.com/about/tos)","Whether TickTick's Android app sells Premium through Google Play, and how to cancel it there, isn't confirmed; the Google Play listing doesn't say","TickTick's refund terms aren't confirmed; they would be in its Terms of Service","How to back up or export tasks before cancelling, and what happens to lists and tasks above the free limits, aren't confirmed"],"review":{"by":"stackcut-review","on":"2026-10-06","result":"partial","notes":["The App Store route (steps, 24-hour deadline, prices) matches Apple's help page and TickTick's App Store listing","Added the listing's warning that buying in the iOS app forfeits unused Premium time bought on other platforms","TickTick's own website, Terms and help center weren't available to re-check, so the web and Google Play channels still aren't confirmed"]}},"delete_account":{"url":"https://help.ticktick.com/articles/7136181511681736704","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/ticktick","json":"https://stackcut.io/exits/ticktick.json","evidence":{"packet_revision":"11891f4f72acfb79929ba65b2a62cdcac4cf4aa17f2e75036a243a23cd1b075e","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"ticktick--apple-app-store--r1","channel":"apple_app_store","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"tidal","name":"Tidal","category":"music_audio","website":"https://tidal.com","domains":["tidal.com"],"summary":"Cancel at account.tidal.com: log in, go to Subscription, click Cancel Subscription and confirm. It takes effect the day after your current period ends, and Tidal has no obligation to refund fees. If Apple, Google Play or a bundle provider bills you, cancel through them.","routes":[{"channel":"direct_web","applies_to":"Subscriptions you signed up for directly with Tidal","who":"The account holder (log in)","method":"self_serve","start_url":"https://account.tidal.com","steps":[{"do":"Go to account.tidal.com and log in","expect":"Subscription"},{"do":"Go to Subscription","expect":"Cancel Subscription"},{"do":"Click Cancel Subscription and confirm the cancellation","expect":null}],"confirm_by":null,"effective":"The day after the last day of your current subscription period","notice":"To avoid paying after a free trial, cancel before the trial period expires","refund":"Tidal has no obligation to refund fees, unless the law requires it","fees":null,"source_ids":["s1","s4","s5","s8","s9"]},{"channel":"direct_app","applies_to":"Tidal-billed subscriptions, cancelled in the Tidal Android app","who":"The account holder","method":"self_serve","start_url":null,"steps":[{"do":"In the app, tap the heart icon, then the gear icon at the top right","expect":"Edit"},{"do":"Tap Edit, then Manage Subscription","expect":"Subscription"},{"do":"Scroll down and tap Subscription, then Cancel Subscription","expect":null}],"confirm_by":null,"effective":"The day after the last day of your current subscription period","notice":null,"refund":"Tidal has no obligation to refund fees, unless the law requires it","fees":null,"source_ids":["s2","s5","s8"]},{"channel":"apple_app_store","applies_to":"Tidal paid through Apple","who":"The Apple Account that pays for the subscription","method":"platform_settings","start_url":"https://account.apple.com/account/manage/section/subscriptions","steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then tap Tidal","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription","expect":null}],"confirm_by":"Tidal shows an expiration message, or no Cancel button, in Subscriptions","effective":null,"notice":"For a free trial, cancel at least 24 hours before the trial ends","refund":null,"fees":null,"source_ids":["s3","s12","s13","s16"]},{"channel":"google_play","applies_to":"Tidal paid through Google Play","who":"The Google Account that pays for the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to your subscriptions in Google Play, signed in to the Google Account that pays (if Tidal isn't listed, it was registered with another email address; Google Play support can help)","expect":"Manage"},{"do":"Next to Tidal, click Manage, then Cancel subscription, and follow the instructions","expect":null}],"confirm_by":null,"effective":"You can keep using Tidal for the time you have already paid for","notice":null,"refund":null,"fees":null,"source_ids":["s3","s14","s15","s17"]},{"channel":"reseller_or_partner","applies_to":"Tidal provided by a third party provider, for example through a promotional offer or a package bundled with other services","who":"The account holder with the third party provider","method":"platform_settings","start_url":null,"steps":[{"do":"Contact the third party provider that gives you Tidal and cancel with them","expect":null}],"confirm_by":"The provider's own confirmation","effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s6","s7"]}],"pay_less":[{"type":"student_or_nonprofit","what":"The Student plan is $6.99, against $11.99 a month for Individual (plus applicable taxes)","evidence":"documented","source_ids":["s10","s11"]}],"export":[],"after_cancel":{"access_until":"The last day of your current subscription period","data_kept":null,"you_lose":["Your Tidal subscription from the day after the current period ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["If Apple or Google Play bills you, you must cancel through them, not at account.tidal.com","Cancel a free trial before it expires, or it renews at the full price"]},"sources":[{"id":"s1","url":"https://support.tidal.com/hc/en-us/articles/201314601-Cancel-Tidal-Subscription-or-Trial","title":"Cancel Tidal Subscription or Trial","publisher":"vendor","quote":"Visit account.tidal.com Log in with your log in name and password Navigate to Subscription Click Cancel Subscription and confirm cancellation","supports":"the web steps and where they start"},{"id":"s2","url":"https://support.tidal.com/hc/en-us/articles/201314601-Cancel-Tidal-Subscription-or-Trial","title":"Cancel Tidal Subscription or Trial","publisher":"vendor","quote":"Click the heart icon Click the gear icon at the top right-hand corner Click Edit then Manage Subscription Scroll down and click Subscription > Cancel Subscription","supports":"the Android app steps"},{"id":"s3","url":"https://support.tidal.com/hc/en-us/articles/201314601-Cancel-Tidal-Subscription-or-Trial","title":"Cancel Tidal Subscription or Trial","publisher":"vendor","quote":"If you are paying for Tidal through a third-party, such as Apple or Google Play, you will need to cancel through them directly.","supports":"the Apple and Google Play routes"},{"id":"s4","url":"https://tidal.com/terms","title":"TIDAL Terms and Conditions of Use (4(e) Cancellation)","publisher":"vendor","quote":"you may cancel your Subscription by visiting your account settings, going to the section called \"Subscription\" and clicking on \"Cancel subscription\".","supports":"where to cancel a direct subscription"},{"id":"s5","url":"https://tidal.com/terms","title":"TIDAL Terms and Conditions of Use (4(e) Cancellation)","publisher":"vendor","quote":"The cancellation will take effect the day after the last day of your applicable subscription period.","supports":"when cancellation takes effect"},{"id":"s6","url":"https://tidal.com/terms","title":"TIDAL Terms and Conditions of Use (4(e) Cancellation)","publisher":"vendor","quote":"To cancel a Third Party Subscription, contact your third party provider.","supports":"the partner route"},{"id":"s7","url":"https://tidal.com/terms","title":"TIDAL Terms and Conditions of Use","publisher":"vendor","quote":"A TIDAL Subscription may be provided to you by a third party provider, such as through a promotional offer or package bundled together with other services.","supports":"what a third party subscription is"},{"id":"s8","url":"https://tidal.com/terms","title":"TIDAL Terms and Conditions of Use (4(f) Refund Policy)","publisher":"vendor","quote":"TIDAL has no obligation to refund any fees paid to us","supports":"refunds"},{"id":"s9","url":"https://tidal.com/terms","title":"TIDAL Terms and Conditions of Use (4(a) Subscriptions)","publisher":"vendor","quote":"will automatically renew upon expiration of the Trial Period at the full subscription price specified during sign up, unless you cancel your Subscription before the expiration of the Trial Period","supports":"free trial notice"},{"id":"s10","url":"https://tidal.com/pricing","title":"TIDAL pricing","publisher":"vendor","quote":"$11.99 / month + applicable taxes","supports":"the Individual price"},{"id":"s11","url":"https://tidal.com/pricing","title":"TIDAL pricing","publisher":"vendor","quote":"Student plan available for $6.99","supports":"the student price"},{"id":"s12","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"s13","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"s14","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"the Google Play steps"},{"id":"s15","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when access ends on Google Play"},{"id":"s16","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.","supports":"Apple trials: cancel at least 24 hours before the end"},{"id":"s17","url":"https://support.tidal.com/hc/en-us/articles/201314601-Cancel-Tidal-Subscription-or-Trial","title":"Cancel Tidal Subscription or Trial","publisher":"vendor","quote":"If your Google Play account does not show an Active Subscription, this means your account was registered using an alternate email address.","supports":"Google Play: a missing subscription is on another Google Account"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Which companies bundle Tidal (third party providers) is not listed on the pages we read","What happens to playlists and downloads after cancelling, and any data export, are not documented on the pages we read"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Apple: cancel a trial at least 24 hours before it ends (s16)","Google Play: if Tidal isn't listed, it was registered with another email address (s17)","s1 re-copied to include Visit account.tidal.com, which backs the start_url"]}},"delete_account":{"url":"https://account.tidal.com/account-deletion","difficulty":"medium","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/tidal","json":"https://stackcut.io/exits/tidal.json","evidence":{"packet_revision":"665b3693015fff2791ffba6ee936ca9d0f54e50e29e209e4d5777c83926bb685","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"tidal--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"tidal--direct-app--r2","channel":"direct_app","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"tidal--apple-app-store--r3","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"tidal--google-play--r4","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"tidal--reseller-or-partner--r5","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"tidio","name":"Tidio","category":"customer_support","website":"https://www.tidio.com","domains":["tidio.com","tidio.net"],"summary":"Go to Settings, then Billing, open the Subscription tab, click Cancel subscription at the bottom and confirm. You keep paid features until the billing period ends. Plus and Premium plans go through Tidio's dedicated team. Refunds are discretionary and capped at three months.","routes":[{"channel":"direct_web","applies_to":"Paid Tidio subscriptions billed by Tidio","who":"Not named in the help article: someone with access to Settings, then Billing","method":"self_serve","start_url":null,"steps":[{"do":"In Tidio, go to Settings, then Billing","expect":"the Subscription, Usage and Billing details tabs"},{"do":"Open the Subscription tab and click Cancel subscription at the bottom","expect":"You will be asked to confirm the cancellation"},{"do":"Confirm the cancellation","expect":null},{"do":"Optional: to remove the chat widget from your website too, follow Tidio's uninstallation article","expect":null}],"confirm_by":null,"effective":"No new charges after you cancel; you keep the plan's features until the end of the current billing period","notice":null,"refund":"Not guaranteed: Tidio isn't obliged to refund partial months or years, may refund in exceptional circumstances at its discretion, and never refunds more than three months. Request one at support@tidio.net","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s27","s28","s7","s8","s25","s26","s31"]},{"channel":"sales_contract","applies_to":"Subscriptions on the Plus or Premium packages, which may only be editable through Tidio's dedicated team","who":"The account holder, through Tidio's dedicated team","method":"contact_sales","start_url":null,"steps":[{"do":"Contact your dedicated Tidio manager; custom subscriptions are changed through the dedicated team, not the Settings page","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s19"],"label":"Plus and Premium plans"}],"pay_less":[{"type":"free_plan","what":"Downgrade to the Free plan, which is free forever: up to 10 live chat agents and 50 conversations a month","evidence":"documented","source_ids":["s10","s29"]},{"type":"annual_billing","what":"Annual billing, shown on the pricing page as 2 months free","evidence":"documented","source_ids":["s13"]}],"export":[{"data":"Contacts list: contact records and the properties you show in the list","how":"Select the contacts you wish to export, then select the Export button","format":"CSV file","limits":"Only the properties you are currently displaying in the contacts list are exported; the article says the feature is available on all plans, including the free version","source_ids":["s14","s15","s16"]}],"after_cancel":{"access_until":"The end of the current billing period","data_kept":"No retention period is stated for a cancelled subscription. To have your data erased, a project owner deletes the Tidio account; the terms say that if you don't use the in-app delete feature, your information may be kept for up to 6 months","you_lose":["Paid plan features once the subscription expires"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["When a trial ends, the account is downgraded to the Free plan unless you upgrade","Tidio may upgrade your plan automatically from the month after your usage exceeds it; you can ask to opt out through its contact channels","Cancelling the subscription doesn't delete the account or remove the widget; deleting the whole project is done by the project owner in Settings, Project & Billing, Preferences with the Delete project button","Plus and Premium subscriptions may only be edited through Tidio's dedicated team"]},"sources":[{"id":"s1","url":"https://help.tidio.com/hc/en-us/articles/5444202350620-Manage-your-subscription","title":"Manage your subscription","publisher":"vendor","quote":"To entirely cancel your subscription, go to the Settings > Billing section:","supports":"where to start the cancellation"},{"id":"s2","url":"https://help.tidio.com/hc/en-us/articles/5444202350620-Manage-your-subscription","title":"Manage your subscription","publisher":"vendor","quote":"You will find the Cancel subscription button at the bottom","supports":"the Subscription tab and the button"},{"id":"s3","url":"https://help.tidio.com/hc/en-us/articles/5444202350620-Manage-your-subscription","title":"Manage your subscription","publisher":"vendor","quote":"You will be asked to confirm the cancellation","supports":"the confirmation step"},{"id":"s4","url":"https://help.tidio.com/hc/en-us/articles/5444202350620-Manage-your-subscription","title":"Manage your subscription","publisher":"vendor","quote":"once the process is done - your Tidio subscription will be ended, and no new charges will take place.","supports":"the subscription ends and no new charges"},{"id":"s5","url":"https://www.tidio.com/terms/","title":"Tidio Terms","publisher":"vendor","quote":"You can cancel your recurring subscription at any time to stop further charges to your account.","supports":"cancelling at any time"},{"id":"s6","url":"https://www.tidio.com/terms/","title":"Tidio Terms","publisher":"vendor","quote":"You will maintain access to all of the features in your payment plan until the expiration of your subscription.","supports":"access until the subscription expires"},{"id":"s7","url":"https://www.tidio.com/terms/","title":"Tidio Terms","publisher":"vendor","quote":"Tidio is not obligated to provide a refund for any reason, including but not limited to partial months or years of services","supports":"refunds are not guaranteed"},{"id":"s8","url":"https://www.tidio.com/terms/","title":"Tidio Terms","publisher":"vendor","quote":"In no event will a refund for more than three (3) months of service be issued.","supports":"refund cap"},{"id":"s10","url":"https://help.tidio.com/hc/en-us/articles/5423925248412-The-free-version-and-downgrading-your-account","title":"The free version and downgrading your account","publisher":"vendor","quote":"every user can use our product for free on the basic version, which is free forever.","supports":"the free plan exists"},{"id":"s12","url":"https://www.tidio.com/pricing/","title":"Tidio pricing","publisher":"vendor","quote":"At the end of the trial, your account will automatically be downgraded to the Free plan","supports":"what a trial ending does"},{"id":"s13","url":"https://www.tidio.com/pricing/","title":"Tidio pricing","publisher":"vendor","quote":"2 months free","supports":"annual billing saves two months"},{"id":"s14","url":"https://help.tidio.com/hc/en-us/articles/5445297342236-The-Contacts-List","title":"The Contacts List","publisher":"vendor","quote":"Select the contacts you wish to export, then select the Export button.","supports":"how to export contacts"},{"id":"s15","url":"https://help.tidio.com/hc/en-us/articles/5445297342236-The-Contacts-List","title":"The Contacts List","publisher":"vendor","quote":"Tidio will only export the properties that you are currently displaying in your contacts list.","supports":"what the export contains"},{"id":"s16","url":"https://help.tidio.com/hc/en-us/articles/5445297342236-The-Contacts-List","title":"The Contacts List","publisher":"vendor","quote":"This feature is available on all plans, including the free version of Tidio.","supports":"plan requirement for the export"},{"id":"s17","url":"https://help.tidio.com/hc/en-us/articles/5462910440220-Privacy-Policy-and-GDPR-Compliance","title":"Privacy Policy and GDPR Compliance","publisher":"vendor","quote":"To entirely delete your Tidio account, you need to be a project owner of the account.","supports":"who can delete the account"},{"id":"s18","url":"https://help.tidio.com/hc/en-us/articles/5462910440220-Privacy-Policy-and-GDPR-Compliance","title":"Privacy Policy and GDPR Compliance","publisher":"vendor","quote":"To have your data erased - you need to delete your Tidio account.","supports":"erasing data means deleting the account"},{"id":"s19","url":"https://help.tidio.com/hc/en-us/articles/5444202350620-Manage-your-subscription","title":"Manage your subscription","publisher":"vendor","quote":"your subscription may only be available to edit through our dedicated team","supports":"custom plans are changed by the dedicated team"},{"id":"s20","url":"https://help.tidio.com/hc/en-us/articles/5462910440220-Privacy-Policy-and-GDPR-Compliance","title":"Privacy Policy and GDPR Compliance","publisher":"vendor","quote":"To continue with the deletion procedure, head to the Settings > Project & Billing > Preferences section","supports":"where account and project deletion is done, separate from cancelling"},{"id":"s21","url":"https://help.tidio.com/hc/en-us/articles/5462910440220-Privacy-Policy-and-GDPR-Compliance","title":"Privacy Policy and GDPR Compliance","publisher":"vendor","quote":"You'll delete the whole project from our database, together with the agents, by clicking on the Delete project button.","supports":"deleting the project removes agents too"},{"id":"s22","url":"https://www.tidio.com/terms/","title":"Terms of Service","publisher":"vendor","quote":"Tidio may automatically upgrade your account in the event that your use of the Services exceeds","supports":"automatic upgrades when usage exceeds the plan"},{"id":"s23","url":"https://www.tidio.com/terms/","title":"Terms of Service","publisher":"vendor","quote":"will begin the month following the month in which your current plan has been exceeded","supports":"when an automatic upgrade starts"},{"id":"s24","url":"https://www.tidio.com/terms/","title":"Terms of Service","publisher":"vendor","quote":"may submit an opt-out request by contacting us using one of the approved contact channels","supports":"opting out of automatic upgrades"},{"id":"s25","url":"https://www.tidio.com/terms/","title":"Terms of Service","publisher":"vendor","quote":"To request a refund, please contact Tidio at support@tidio.net","supports":"where to request a refund"},{"id":"s26","url":"https://www.tidio.com/terms/","title":"Terms of Service","publisher":"vendor","quote":"in exceptional circumstances, in our sole and exclusive discretion, issue a refund","supports":"refunds are discretionary"},{"id":"s27","url":"https://help.tidio.com/hc/en-us/articles/5423267856540-Upgrading-your-Account","title":"Upgrading your Account","publisher":"vendor","quote":"will still have access to all the features you’ve subscribed to until the end of your current billing period.","supports":"access until the end of the billing period"},{"id":"s28","url":"https://help.tidio.com/hc/en-us/articles/5423267856540-Upgrading-your-Account","title":"Upgrading your Account","publisher":"vendor","quote":"can cancel the subscription at any time and keep what you paid for.","supports":"cancel any time and keep what you paid for"},{"id":"s29","url":"https://help.tidio.com/hc/en-us/articles/5423925248412-The-free-version-and-downgrading-your-account","title":"The free version and downgrading your account","publisher":"vendor","quote":"With the Free version, you can have up to 10 live chat agents, conduct up to 50 conversations per month,","supports":"the Free plan's limits"},{"id":"s30","url":"https://www.tidio.com/terms/","title":"Terms of Service","publisher":"vendor","quote":"without using our in-app delete my account feature, your information may be stored with us for a longer period (but only up to 6 months)","supports":"data kept up to 6 months without account deletion"},{"id":"s31","url":"https://help.tidio.com/hc/en-us/articles/5444202350620-Manage-your-subscription","title":"Manage your subscription","publisher":"vendor","quote":"If you also want to remove Tidio from your website, you can check our article about","supports":"removing the widget is a separate step"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Tidio's help center doesn't name which team roles can cancel a subscription","Tidio's help center doesn't describe a confirmation email or screen after cancelling","Notice periods and renewal terms for Plus and Premium contracts aren't on Tidio's public pages","Exporting conversations and chat transcripts isn't documented in Tidio's help center","Tidio's help center doesn't say whether installing Tidio from the Shopify App Store bills you through Shopify","Tidio's help center doesn't say whether its mobile apps sell subscriptions through Apple or Google"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Re-checked the cancel steps, no-new-charges wording, terms on access, refunds and data, the free plan and the contact export against Tidio's help articles and terms; confirmed","Effective date: access lasts until the end of the current billing period (s27)","Refund: added that refunds are discretionary, requested at support@tidio.net (s25, s26)","Free plan: replaced a pricing-page limit with the help article's limits (10 agents, 50 conversations a month)","Tip: Tidio can upgrade the plan automatically when usage exceeds it (s22-s24)","Rewrote the summary's confusing line about unsubscribing on a device","Level set to partial: Plus and Premium cancellation terms aren't published","No Shopify, App Store or Google Play billing is described in Tidio's help center","Tidio's help-center pages load with scripts, so their quotes were checked against a direct read of each article"]}},"page":"https://stackcut.io/cancel/tidio","json":"https://stackcut.io/exits/tidio.json","evidence":{"packet_revision":"d27b748a77da836f0db789288f56e4d81a8b44888802e745f05c889644847d9d","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"tidio--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"tidio--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"tidycal","name":"TidyCal","category":"productivity","website":"https://tidycal.com","domains":["tidycal.com","help.tidycal.com"],"summary":"Cancel Pro in Settings, then Your plan, then Manage subscription, which opens the Stripe billing portal. Access runs to the end of the billing period. Pro refunds are only within 7 days of purchase, through support. Lifetime plans are one-time purchases; AppSumo handles refunds for AppSumo codes. Export CSV first: the Free plan has none.","routes":[{"channel":"direct_web","label":"Pro plan bought on tidycal.com","applies_to":"Pro plans bought on tidycal.com through Stripe, billed monthly or yearly. A Pro plan alongside a Lifetime plan is cancelled the same way","who":"The account holder signed in to TidyCal (the help pages don't name a role)","method":"self_serve","start_url":null,"steps":[{"do":"Go to Settings, then Your plan","expect":"Manage subscription"},{"do":"Click Manage subscription","expect":"Stripe billing portal"},{"do":"Select the cancel option in the Stripe billing portal","expect":null}],"confirm_by":null,"effective":"Your Pro subscription stays active through the end of the current billing period, and you won't be charged again","notice":null,"refund":"A full refund if you ask support (support@tidycal.com) within 7 days of your subscription purchase. After 7 days, subscription payments are non-refundable","fees":null,"source_ids":["s1","s2","s31","s32","s3","s4","s33","s5","s34","s6","s10","s47","s48"]},{"channel":"direct_web","label":"Legacy Lifetime plans bought directly","applies_to":"Individual Lifetime and Agency Lifetime plans bought directly on tidycal.com through Stripe, before Lifetime sales moved to AppSumo. One-time payments with no renewal","who":"The account holder signed in to TidyCal","method":"self_serve","start_url":null,"steps":[{"do":"Go to Settings, then Your plan","expect":"Request full refund"},{"do":"Click Request full refund (shown only when all your purchases are within 60 days), or Downgrade to Individual Lifetime if you're on Agency Lifetime","expect":"A confirmation modal showing the refund amount and what happens to your account"},{"do":"Review the details and click Confirm refund or Confirm downgrade","expect":null}],"confirm_by":"The refund reaches your original payment method through Stripe, typically within 5 to 10 business days","effective":"A full refund reverts your account to the Free Plan","notice":null,"refund":"A full self-service refund within 60 days of your purchase date. Agency Lifetime can instead downgrade to Individual Lifetime for a $50.00 partial refund","fees":null,"source_ids":["s35","s36","s16","s17","s37","s38","s39","s40","s41","s42","s43"]},{"channel":"reseller_or_partner","label":"Lifetime plans bought on AppSumo","applies_to":"Individual Lifetime and Agency Lifetime plans bought as AppSumo codes, which is how Lifetime plans are now sold. One-time payments with no renewal","who":"The person who bought the AppSumo licence","method":"platform_settings","start_url":null,"steps":[{"do":"If TidyCal can fix the problem, contact support@tidycal.com first","expect":null},{"do":"To get a refund, follow AppSumo's refund process in your AppSumo account","expect":null}],"confirm_by":null,"effective":"A refunded licence returns the account to the Free Plan","notice":null,"refund":"AppSumo handles refunds for AppSumo purchases. There is no self-service refund button in TidyCal for AppSumo codes","fees":null,"source_ids":["s15","s35","s44","s46","s45","s23","s22"]}],"pay_less":[{"type":"free_plan","what":"The Free plan is $0 forever and connects 1 calendar. Cancelling Pro leaves the account on the Free plan or on any Lifetime plan you own","evidence":"documented","source_ids":["s12","s13","s11"]},{"type":"annual_billing","what":"Pro can be billed yearly instead of monthly, at $99 a year","evidence":"documented","source_ids":["s10","s14"]},{"type":"downgrade","what":"Agency Lifetime holders who bought directly can downgrade to Individual Lifetime in Settings, Your plan, within 60 days of purchase, for a $50.00 partial refund. The Terms say a downgrade takes effect immediately and higher-tier features may become unavailable","evidence":"documented","source_ids":["s16","s43","s7","s8","s9"]}],"export":[{"data":"Booking records","how":"Click the CSV export option to download all booking records","format":"CSV","limits":"Available on the Individual, Pro and Agency plans. CSV export is not available on the Free Plan","source_ids":["s28","s30","s27"]},{"data":"Contact records","how":"Click the CSV export option to download all contact records","format":"CSV","limits":"Available on the Individual, Pro and Agency plans. CSV export is not available on the Free Plan","source_ids":["s29","s30","s27"]}],"after_cancel":{"access_until":"The end of the current billing period","data_kept":"Not documented for a cancelled account. Deleting the account permanently removes all associated data, and deletion can't be undone","you_lose":["CSV export of bookings and contacts, which isn't available on the Free Plan","Features, booking types or integrations tied to a higher plan, once you downgrade"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Pro is cancelled inside the Stripe billing portal, reached from Settings, Your plan, Manage subscription","Activating a Lifetime code doesn't cancel Pro: cancel Pro separately from Manage subscription","Lifetime plans aren't subscriptions. Refunds for AppSumo codes go through AppSumo; legacy direct purchases have a 60-day self-service refund","Export your contacts and bookings as CSV before you cancel or drop to the Free plan, which has no CSV export","A Pro refund is only available within 7 days of purchase, by contacting support@tidycal.com","Deleting your TidyCal account is permanent"]},"sources":[{"id":"s1","url":"https://help.tidycal.com/article/685-tidycal-settings-profile-page","title":"How to Change Your TidyCal Account Settings","publisher":"vendor","quote":"Cancel anytime from the Stripe Customer Portal via Manage subscription.","supports":"cancelling Pro in the Stripe Customer Portal"},{"id":"s2","url":"https://help.tidycal.com/article/1071-how-do-i-activate-my-appsumo-code-and-why-does-my-plan-still-show-free","title":"Activate Your AppSumo Code (Plan Still Shows Free?)","publisher":"vendor","quote":"Pro keeps billing until you cancel it from Settings → Your plan → Manage subscription.","supports":"the Settings menu path and that Pro keeps billing until cancelled"},{"id":"s3","url":"https://tidycal.com/tos","title":"TidyCal Terms of Service","publisher":"vendor","quote":"You can cancel at any time from your account settings;","supports":"cancelling at any time, with no notice period stated"},{"id":"s4","url":"https://tidycal.com/tos","title":"TidyCal Terms of Service","publisher":"vendor","quote":"your subscription will remain active through the end of the current billing period and will not renew.","supports":"when access ends and that it won't renew"},{"id":"s5","url":"https://tidycal.com/tos","title":"TidyCal Terms of Service","publisher":"vendor","quote":"You may request a full refund within 7 days of your subscription purchase by contacting support.","supports":"the 7-day refund window"},{"id":"s6","url":"https://tidycal.com/tos","title":"TidyCal Terms of Service","publisher":"vendor","quote":"After 7 days, subscription payments are non-refundable.","supports":"no refund after 7 days"},{"id":"s7","url":"https://tidycal.com/tos","title":"TidyCal Terms of Service","publisher":"vendor","quote":"the downgrade will take effect immediately.","supports":"downgrades take effect at once"},{"id":"s8","url":"https://tidycal.com/tos","title":"TidyCal Terms of Service","publisher":"vendor","quote":"certain features, booking types, or integrations associated with your higher-tier plan may become unavailable.","supports":"what can become unavailable after a downgrade"},{"id":"s9","url":"https://tidycal.com/tos","title":"TidyCal Terms of Service","publisher":"vendor","quote":"TidyCal is not responsible for any loss of data, settings, or functionality resulting from a voluntary downgrade.","supports":"TidyCal doesn't cover losses from a voluntary downgrade"},{"id":"s10","url":"https://tidycal.com/pricing","title":"TidyCal pricing","publisher":"vendor","quote":"Yes. Pro is billed monthly or yearly and you can cancel from your account billing settings.","supports":"Pro can be cancelled from account billing settings"},{"id":"s11","url":"https://tidycal.com/pricing","title":"TidyCal pricing","publisher":"vendor","quote":"Cancelling stops future charges; your account stays on the Free plan or any Lifetime plan you own.","supports":"what the account keeps after cancelling"},{"id":"s12","url":"https://tidycal.com/pricing","title":"TidyCal pricing","publisher":"vendor","quote":"$0 forever","supports":"the Free plan price"},{"id":"s13","url":"https://tidycal.com/pricing","title":"TidyCal pricing","publisher":"vendor","quote":"It connects 1 calendar.","supports":"the Free plan's calendar limit"},{"id":"s14","url":"https://tidycal.com/pricing","title":"TidyCal pricing","publisher":"vendor","quote":"billed annually at $99","supports":"the yearly price of Pro"},{"id":"s15","url":"https://tidycal.com/pricing","title":"TidyCal pricing","publisher":"vendor","quote":"Lifetime plans are purchased through AppSumo and activated on your TidyCal account.","supports":"Lifetime plans are bought through AppSumo"},{"id":"s16","url":"https://help.tidycal.com/article/150-refunds","title":"How do I get a refund for my TidyCal plan?","publisher":"vendor","quote":"you can request a self-service refund or downgrade within 60 days of your purchase date.","supports":"the 60-day window for lifetime plans bought directly"},{"id":"s17","url":"https://help.tidycal.com/article/150-refunds","title":"How do I get a refund for my TidyCal plan?","publisher":"vendor","quote":"Request full refund","supports":"the Settings option for a full refund"},{"id":"s18","url":"https://help.tidycal.com/article/150-refunds","title":"How do I get a refund for my TidyCal plan?","publisher":"vendor","quote":"support@tidycal.com","supports":"where to email a refund request"},{"id":"s21","url":"https://help.tidycal.com/article/1071-how-do-i-activate-my-appsumo-code-and-why-does-my-plan-still-show-free","title":"Activate Your AppSumo Code (Plan Still Shows Free?)","publisher":"vendor","quote":"A Pro subscription does not stop you activating a lifetime code, and activating a code does not cancel Pro","supports":"activating a Lifetime code doesn't cancel Pro"},{"id":"s22","url":"https://help.tidycal.com/article/1071-how-do-i-activate-my-appsumo-code-and-why-does-my-plan-still-show-free","title":"Activate Your AppSumo Code (Plan Still Shows Free?)","publisher":"vendor","quote":"A refunded licence returns the account to the Free Plan.","supports":"what a refund does to the account"},{"id":"s23","url":"https://help.tidycal.com/article/1071-how-do-i-activate-my-appsumo-code-and-why-does-my-plan-still-show-free","title":"Activate Your AppSumo Code (Plan Still Shows Free?)","publisher":"vendor","quote":"AppSumo handles refunds for AppSumo purchases","supports":"refunds for AppSumo purchases go through AppSumo"},{"id":"s24","url":"https://help.tidycal.com/article/722-tidycal-is-gdpr-compliant","title":"Is TidyCal GDPR Compliant?","publisher":"vendor","quote":"TidyCal account holders can permanently delete their account and all associated data.","supports":"account deletion removes data"},{"id":"s25","url":"https://help.tidycal.com/article/722-tidycal-is-gdpr-compliant","title":"Is TidyCal GDPR Compliant?","publisher":"vendor","quote":"Deletion is permanent and cannot be undone.","supports":"deletion can't be reversed"},{"id":"s26","url":"https://help.tidycal.com/article/722-tidycal-is-gdpr-compliant","title":"Is TidyCal GDPR Compliant?","publisher":"vendor","quote":"On a paid plan, export your contacts and bookings first if you want a copy","supports":"export before closing a paid account"},{"id":"s27","url":"https://help.tidycal.com/article/722-tidycal-is-gdpr-compliant","title":"Is TidyCal GDPR Compliant?","publisher":"vendor","quote":"CSV export is not available on the Free Plan.","supports":"the Free plan has no CSV export"},{"id":"s28","url":"https://help.tidycal.com/article/722-tidycal-is-gdpr-compliant","title":"Is TidyCal GDPR Compliant?","publisher":"vendor","quote":"Click the CSV export option to download all booking records.","supports":"the booking export"},{"id":"s29","url":"https://help.tidycal.com/article/722-tidycal-is-gdpr-compliant","title":"Is TidyCal GDPR Compliant?","publisher":"vendor","quote":"Click the CSV export option to download all contact records.","supports":"the contact export"},{"id":"s30","url":"https://help.tidycal.com/article/722-tidycal-is-gdpr-compliant","title":"Is TidyCal GDPR Compliant?","publisher":"vendor","quote":"Users on the Individual Plan, Pro, or Agency Plan can export their data in CSV format","supports":"which plans can export CSV"},{"id":"s31","url":"https://help.tidycal.com/article/150-refunds","title":"How do I get a refund for my TidyCal plan?","publisher":"vendor","quote":"Click Manage subscription — this takes you to the Stripe billing portal","supports":"Manage subscription opens the Stripe billing portal"},{"id":"s32","url":"https://help.tidycal.com/article/150-refunds","title":"How do I get a refund for my TidyCal plan?","publisher":"vendor","quote":"Select the cancel option there.","supports":"cancelling inside the Stripe billing portal"},{"id":"s33","url":"https://help.tidycal.com/article/150-refunds","title":"How do I get a refund for my TidyCal plan?","publisher":"vendor","quote":"Your Pro subscription stays active through the end of the current billing period; you will not be charged again.","supports":"when Pro ends and that billing stops"},{"id":"s34","url":"https://help.tidycal.com/article/150-refunds","title":"How do I get a refund for my TidyCal plan?","publisher":"vendor","quote":"You can request a full refund within 7 days of your subscription purchase by contacting support@tidycal.com.","supports":"the 7-day Pro refund, requested from support"},{"id":"s35","url":"https://help.tidycal.com/article/150-refunds","title":"How do I get a refund for my TidyCal plan?","publisher":"vendor","quote":"New TidyCal Individual Lifetime and Agency Lifetime purchases are now sold exclusively through AppSumo","supports":"Lifetime plans are now sold only through AppSumo"},{"id":"s36","url":"https://help.tidycal.com/article/150-refunds","title":"How do I get a refund for my TidyCal plan?","publisher":"vendor","quote":"The 60-day self-service refund window described in this section applies only to legacy direct-Stripe purchases.","supports":"the 60-day self-service refund covers only legacy direct purchases"},{"id":"s37","url":"https://help.tidycal.com/article/150-refunds","title":"How do I get a refund for my TidyCal plan?","publisher":"vendor","quote":"available if all your purchases are within the 60-day window","supports":"when the Request full refund option is shown"},{"id":"s38","url":"https://help.tidycal.com/article/150-refunds","title":"How do I get a refund for my TidyCal plan?","publisher":"vendor","quote":"Click the button for your preferred option","supports":"choosing the refund or downgrade option"},{"id":"s39","url":"https://help.tidycal.com/article/150-refunds","title":"How do I get a refund for my TidyCal plan?","publisher":"vendor","quote":"Review the details and click \"Confirm downgrade\" or \"Confirm refund\"","supports":"the final confirm in the modal"},{"id":"s40","url":"https://help.tidycal.com/article/150-refunds","title":"How do I get a refund for my TidyCal plan?","publisher":"vendor","quote":"A full refund returns the entire amount you paid and reverts your account to the Free Plan.","supports":"what a full Lifetime refund does to the account"},{"id":"s41","url":"https://help.tidycal.com/article/150-refunds","title":"How do I get a refund for my TidyCal plan?","publisher":"vendor","quote":"Your refund will be processed via Stripe and returned to your original payment method.","supports":"where the refund goes"},{"id":"s42","url":"https://help.tidycal.com/article/150-refunds","title":"How do I get a refund for my TidyCal plan?","publisher":"vendor","quote":"Stripe refunds typically take 5-10 business days to appear on your statement, depending on your bank.","supports":"how long a refund takes"},{"id":"s43","url":"https://help.tidycal.com/article/150-refunds","title":"How do I get a refund for my TidyCal plan?","publisher":"vendor","quote":"This gives you a partial refund of $50.00 (the price difference between the two plans).","supports":"the Agency to Individual Lifetime partial refund"},{"id":"s44","url":"https://help.tidycal.com/article/150-refunds","title":"How do I get a refund for my TidyCal plan?","publisher":"vendor","quote":"AppSumo purchases do not show self-service refund buttons.","supports":"no self-service refund for AppSumo codes"},{"id":"s45","url":"https://help.tidycal.com/article/150-refunds","title":"How do I get a refund for my TidyCal plan?","publisher":"vendor","quote":"If you still want a refund, follow the AppSumo refund process","supports":"AppSumo refunds go through AppSumo"},{"id":"s46","url":"https://help.tidycal.com/article/150-refunds","title":"How do I get a refund for my TidyCal plan?","publisher":"vendor","quote":"Contact the TidyCal team at support@tidycal.com if there is anything we can do to help","supports":"contacting TidyCal support first"},{"id":"s47","url":"https://help.tidycal.com/article/1071-how-do-i-activate-my-appsumo-code-and-why-does-my-plan-still-show-free","title":"Activate Your AppSumo Code (Plan Still Shows Free?)","publisher":"vendor","quote":"If you no longer need Pro, cancel it from Manage subscription on the same page.","supports":"cancelling Pro separately from a Lifetime plan"},{"id":"s48","url":"https://tidycal.com/tos","title":"TidyCal Terms of Service","publisher":"vendor","quote":"TidyCal subscriptions are billed in advance.","supports":"Pro is billed in advance"}],"verification":{"level":"docs","checked_on":"2026-10-08","by":"stackcut-research","unverified":["TidyCal's help doesn't say whether a confirmation email is sent after cancelling Pro, or whether anyone other than the account holder can cancel","TidyCal's help doesn't show the screens inside the Stripe billing portal; it only says to select the cancel option there","TidyCal's GDPR help article doesn't say where the CSV export option is in the app","AppSumo's own refund window and steps are set by AppSumo and aren't on TidyCal's pages","How long data is kept after a cancelled account closes isn't stated; the GDPR help article gives no retention period","Whether TidyCal offers student, nonprofit or other discounts isn't confirmed"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Re-checked every route against the refund help article, the AppSumo help article, the Terms of Service and the pricing page; all quotes confirmed","Pro steps now follow the refund article: Settings, Your plan, Manage subscription, then the cancel option in the Stripe billing portal","Second route corrected: the 60-day self-service refund covers only legacy Lifetime plans bought directly through Stripe, with the confirm modal and Confirm refund or Confirm downgrade","AppSumo route: no self-service refund in TidyCal; contact support first, then follow AppSumo's refund process; a refund returns the account to the Free Plan","Downgrade item now describes the documented Agency to Individual Lifetime downgrade with its $50.00 partial refund","Replaced an AppSumo quote whose context was unclear; added that activating a Lifetime code doesn't cancel Pro","Level raised to docs: every route fact now comes from TidyCal's own pages"]}},"page":"https://stackcut.io/cancel/tidycal","json":"https://stackcut.io/exits/tidycal.json","evidence":{"packet_revision":"bf5253ae0905566c5bf4ca4f4388e3695a2666cd1d2f537763d9412e6c963a70","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"tidycal--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"tidycal--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"tidycal--reseller-or-partner--r3","channel":"reseller_or_partner","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"timecamp","name":"TimeCamp","category":"business_finance","website":"https://www.timecamp.com","domains":["timecamp.com","help.timecamp.com","app.timecamp.com"],"summary":"Only the Administrator can cancel: open your avatar, Subscription, change the plan to Free and type DOWNGRADE. Paid access runs to the end of the billing period. Refunds of the last payment only within 3 days (monthly) or 30 days (longer plans). Deleting the account permanently removes all data.","routes":[{"channel":"direct_web","label":"Paid plans billed by TimeCamp","applies_to":"Paid TimeCamp plans (Starter, Premium, Ultimate) billed monthly or for longer periods","who":"The Administrator of the account","method":"self_serve","start_url":"https://app.timecamp.com/dashboard","steps":[{"do":"Click your avatar in the upper-right corner and select Subscription","expect":"Your subscription"},{"do":"Click the Free plan option, then click Change plan to Free","expect":null},{"do":"Read the summary of differences between the Free and paid plans","expect":null},{"do":"Type DOWNGRADE in the field to confirm, then save","expect":null},{"do":"Answer the short survey that follows, or close it","expect":"a short survey form"}],"confirm_by":null,"effective":"At the end of the current billing period; you can use the paid version until then, then the account moves to the Free plan","notice":"None; the next period is charged automatically on the last day of the current one, so cancel before then","refund":"The pricing page says no refunds are granted. The help and Terms allow a full refund of the last payment if you ask within 3 days of the start of a monthly period or 30 days of paying for a quarterly, half-yearly, yearly or biennial one. Past that, a partial refund may be considered if nobody used the account","fees":null,"source_ids":["t1","t2","t3","t4","t6","t7","t8","t9","t10","t19","t22","t23","t24","t25","t26","t27","t28","t29","t31","t35"]},{"channel":"direct_web","label":"Cancel now with a refund request","applies_to":"Paid plans, when you want the subscription stopped immediately and the last payment refunded","who":"The Account Owner or Administrator","method":"form","start_url":"https://www.timecamp.com/contact/","steps":[{"do":"Open TimeCamp's Contact Form and send a request to cancel the subscription and refund the last payment","expect":null},{"do":"Send it within 3 days of the start of a monthly period, or within 30 days of paying for a longer period","expect":null}],"confirm_by":null,"effective":"Immediately, if TimeCamp accepts the request","notice":null,"refund":"Full refund of the last payment inside the 3-day or 30-day window; a partial refund may be considered later if the account had no activity","fees":null,"source_ids":["t6","t7","t8","t19","t22","t28","t29","t30","t35"]}],"pay_less":[{"type":"free_plan","what":"Downgrade to the Free forever plan: you keep your data and can keep using TimeCamp on its limited features","evidence":"documented","seen":null,"source_ids":["t13","t5","t2"]},{"type":"annual_billing","what":"Annual billing costs less per user, for example Starter at $3.99 a month billed annually against $5.49 month-to-month","evidence":"documented","seen":null,"source_ids":["t11","t12","t18"]},{"type":"discount_program","what":"An extra 30% discount for non-profits, universities, students and schools","evidence":"documented","seen":null,"source_ids":["t36"]},{"type":"seat_reduction","what":"Reduce the number of seats at any time; there's no refund, but unused money becomes credit applied to future payments","evidence":"documented","seen":null,"source_ids":["t10","t20","t21","t32","t33"]}],"export":[],"after_cancel":{"access_until":"The end of the current billing period. The account then moves to the Free plan.","data_kept":"On the Free plan your data stays and you can access it at any time. Deleting the account permanently deletes all recorded data; no retention period is given","you_lose":["Paid-plan features beyond the Free plan","If you delete the account instead: all recorded data, including reports, and every user's account"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The flow shows a summary of differences between the Free and paid plans and asks you to type DOWNGRADE; a feedback survey follows. No offers are documented","tips":["Only the Administrator can cancel the subscription; only the Account Owner can delete the account","Deleting the account is not the same as cancelling, and it closes every user's account; TimeCamp recommends downgrading to Free instead","Plan, seat or billing-cycle changes are never refunded; unused money becomes credit","The AI Time Tracker is billed by token usage (about $6 per user a month for time entry suggestions); the pages don't say whether that charge stops after a downgrade","Annual payments over $2000 can be paid by wire transfer or check; Enterprise plans are arranged through a demo, and their contract terms aren't published"]},"sources":[{"id":"t1","url":"https://help.timecamp.com/help/cancel-subscription","title":"Cancel the subscription","publisher":"vendor","quote":"Only the Administrator of the account can cancel the subscription.","supports":"who can cancel"},{"id":"t2","url":"https://help.timecamp.com/help/cancel-subscription","title":"Cancel the subscription","publisher":"vendor","quote":"cancel the subscription by downgrading your account to a Free plan","supports":"cancelling is done by downgrading to Free"},{"id":"t3","url":"https://help.timecamp.com/help/cancel-subscription","title":"Cancel the subscription","publisher":"vendor","quote":"Click on your avatar in the upper-right corner and select the Subscription option.","supports":"where the flow starts"},{"id":"t4","url":"https://help.timecamp.com/help/cancel-subscription","title":"Cancel the subscription","publisher":"vendor","quote":"TimeCamp account will be automatically set to a Free plan at the end of your current billing period.","supports":"when the change takes effect"},{"id":"t5","url":"https://help.timecamp.com/help/cancel-subscription","title":"Cancel the subscription","publisher":"vendor","quote":"keep your data and access it anytime you want","supports":"data stays after downgrading"},{"id":"t6","url":"https://help.timecamp.com/help/cancel-subscription","title":"Cancel the subscription","publisher":"vendor","quote":"If for some reason you forgot to cancel the subscription before it was renewed","supports":"the refund exception for a renewal you forgot to cancel"},{"id":"t7","url":"https://help.timecamp.com/help/cancel-subscription","title":"Cancel the subscription","publisher":"vendor","quote":"within 3 days after the payment date for monthly subscriptions and","supports":"the 3-day refund window for monthly plans"},{"id":"t8","url":"https://help.timecamp.com/help/cancel-subscription","title":"Cancel the subscription","publisher":"vendor","quote":"within 30 days after the payment date for annual subscriptions","supports":"the 30-day refund window for annual plans"},{"id":"t9","url":"https://www.timecamp.com/pricing","title":"TimeCamp pricing","publisher":"vendor","quote":"According to our policy, we do not grant any refunds.","supports":"the general refund policy"},{"id":"t10","url":"https://www.timecamp.com/pricing","title":"TimeCamp pricing","publisher":"vendor","quote":"You can switch plans, change the number of seats, upgrade or cancel your subscription any time you want","supports":"plan changes and cancelling are self-serve"},{"id":"t11","url":"https://www.timecamp.com/pricing","title":"TimeCamp pricing","publisher":"vendor","quote":"per user billed annually","supports":"the annual price is per user"},{"id":"t12","url":"https://www.timecamp.com/pricing","title":"TimeCamp pricing","publisher":"vendor","quote":"or $ 5.49 month-to-month","supports":"the monthly price"},{"id":"t13","url":"https://www.timecamp.com/pricing","title":"TimeCamp pricing","publisher":"vendor","quote":"Free forever plan","supports":"the Free plan is free"},{"id":"t18","url":"https://www.timecamp.com/pricing","title":"TimeCamp pricing","publisher":"vendor","quote":"$ 3.99 /mo","supports":"the annual-billing price per user a month"},{"id":"t14","url":"https://www.timecamp.com/pricing","title":"TimeCamp pricing","publisher":"vendor","quote":"billed by token usage","supports":"the AI Time Tracker is billed by token usage"},{"id":"t15","url":"https://help.timecamp.com/help/delete-account","title":"Delete the account","publisher":"vendor","quote":"Deleting the account permanently deletes all the recorded data.","supports":"deleting the account removes the data"},{"id":"t16","url":"https://help.timecamp.com/help/delete-account","title":"Delete the account","publisher":"vendor","quote":"We highly recommend downgrading the account to the Free plan","supports":"downgrade before deleting"},{"id":"t17","url":"https://help.timecamp.com/help/delete-account","title":"Delete the account","publisher":"vendor","quote":"Only the Account Owner can delete the account.","supports":"who can delete the account"},{"id":"t19","url":"https://help.timecamp.com/help/cancel-subscription","title":"Cancel the subscription","publisher":"vendor","quote":"If the payment is past these timeframes but there was no recorded activity on your account","supports":"the partial-refund case"},{"id":"t20","url":"https://help.timecamp.com/help/cancel-subscription","title":"Cancel the subscription","publisher":"vendor","quote":"If you change the subscription plan, the number of seats, or the billing cycle","supports":"no refund for plan, seat or cycle changes"},{"id":"t21","url":"https://help.timecamp.com/help/cancel-subscription","title":"Cancel the subscription","publisher":"vendor","quote":"Unused money will be turned into credits","supports":"unused money becomes credit"},{"id":"t22","url":"https://help.timecamp.com/help/cancel-subscription","title":"Cancel the subscription","publisher":"vendor","quote":"please fill in the Contact Form and send a request","supports":"refund requests go through the Contact Form"},{"id":"t23","url":"https://help.timecamp.com/help/cancel-subscription","title":"Cancel the subscription","publisher":"vendor","quote":"confirm your decision by typing DOWNGRADE in the intended field","supports":"the DOWNGRADE confirmation"},{"id":"t24","url":"https://help.timecamp.com/help/cancel-subscription","title":"Cancel the subscription","publisher":"vendor","quote":"After that you will see a short survey form - we would really appreciate your honest feedback!","supports":"the survey after confirming"},{"id":"t25","url":"https://help.timecamp.com/help/cancel-subscription","title":"Cancel the subscription","publisher":"vendor","quote":"Until the end of your billing period, you can still use the paid version.","supports":"paid access to the end of the period"},{"id":"t26","url":"https://www.timecamp.com/terms-conditions/","title":"Terms of Service","publisher":"vendor","quote":"You can cancel or downgrade your Subscription Plan at any time in the Settings under the Billing tab.","supports":"cancelling is self-serve in Settings, Billing"},{"id":"t27","url":"https://www.timecamp.com/terms-conditions/","title":"Terms of Service","publisher":"vendor","quote":"Canceling will be scheduled and the subscription will stop working at the end of billing period.","supports":"when a cancellation takes effect"},{"id":"t28","url":"https://www.timecamp.com/terms-conditions/","title":"Terms of Service","publisher":"vendor","quote":"The Supplier offers a refund if the request is received within 3 days of beginning of the billing period for monthly subscriptions","supports":"the monthly refund window"},{"id":"t29","url":"https://www.timecamp.com/terms-conditions/","title":"Terms of Service","publisher":"vendor","quote":"and within 30 days of the payment date for quarterly, half-yearly, yearly, biennial subscriptions.","supports":"the refund window for longer billing periods"},{"id":"t30","url":"https://www.timecamp.com/terms-conditions/","title":"Terms of Service","publisher":"vendor","quote":"If you wish to cancel the subscription immediately and request a refund, please contact us at","supports":"cancelling immediately with a refund goes through support"},{"id":"t31","url":"https://www.timecamp.com/terms-conditions/","title":"Terms of Service","publisher":"vendor","quote":"The fee for the next billing period is automatically charged on the last day of the current billing period.","supports":"when the renewal charge is taken"},{"id":"t32","url":"https://www.timecamp.com/terms-conditions/","title":"Terms of Service","publisher":"vendor","quote":"Changing the subscription plan, billing period or reducing number of seats does not obligate the Supplier to provide a refund.","supports":"no refund for changes"},{"id":"t33","url":"https://www.timecamp.com/terms-conditions/","title":"Terms of Service","publisher":"vendor","quote":"The amount for the unused period will be turned into credits, which will be automatically applied for the next Services payments.","supports":"credits for unused time"},{"id":"t34","url":"https://www.timecamp.com/terms-conditions/","title":"Terms of Service","publisher":"vendor","quote":"Closing the TimeCamp Account by Account Owner will automatically cause a closing of all Users Accounts.","supports":"closing the account closes every user's account"},{"id":"t35","url":"https://www.timecamp.com/terms-conditions/","title":"Terms of Service","publisher":"vendor","quote":"the Account Owner may request a partial refund.","supports":"partial refunds"},{"id":"t36","url":"https://www.timecamp.com/pricing","title":"TimeCamp pricing","publisher":"vendor","quote":"We offer an additional 30% discount for non-profits, universities, students and schools.","supports":"the nonprofit and education discount"},{"id":"t37","url":"https://www.timecamp.com/pricing","title":"TimeCamp pricing","publisher":"vendor","quote":"Additional charges will be automatically prorated.","supports":"plan and seat changes are prorated"},{"id":"t38","url":"https://www.timecamp.com/pricing","title":"TimeCamp pricing","publisher":"vendor","quote":"We also accept wire transfers and check that cover annual payments over $2000.","supports":"invoiced annual payments"},{"id":"t39","url":"https://www.timecamp.com/pricing","title":"TimeCamp pricing","publisher":"vendor","quote":"about $6 per user/month for time entry suggestions","supports":"the AI Time Tracker's estimated cost"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Whether the AI Time Tracker's token charges stop once the account is on the Free plan isn't stated on TimeCamp's pages","TimeCamp's pages don't say whether subscriptions can be bought through the Apple App Store or Google Play; the pricing page only links to the apps","Enterprise contract terms, such as notice before renewal, aren't published","TimeCamp's cancel and account pages don't describe exporting data before cancelling","How long data is kept after the account is deleted isn't stated","Whether a cancellation is confirmed by email isn't stated"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Refunds: corrected the windows to match the Terms (3 days from the start of a monthly period; 30 days for quarterly, half-yearly, yearly and biennial) and added the partial refund for an unused account","Added a route to cancel immediately with a refund request through the Contact Form, as the help and Terms describe","Added that the renewal is charged on the last day of the period and that paid access lasts until the period ends","Added the 30% discount for non-profits, universities, students and schools, and seat reduction with credit instead of a refund","Added that deleting the account closes every user's account, and the AI Time Tracker's estimated cost"]}},"page":"https://stackcut.io/cancel/timecamp","json":"https://stackcut.io/exits/timecamp.json","evidence":{"packet_revision":"dadfdf815a1033bca5c26de6a5a7e2a2e9c636f3ab54a3e36b06c1cb46a01aa7","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"timecamp--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"timecamp--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"timedoctor","name":"Time Doctor","category":"business_finance","website":"https://www.timedoctor.com","domains":["timedoctor.com","support.timedoctor.com","2.timedoctor.com"],"summary":"Only the owner can cancel: open Settings / Billing, choose Cancel Account in Billing details, select the options that apply and click Cancel Account. The page gives no access end date. Annual Order Form agreements need 30 days' written non-renewal notice. Uninstalling the app does not cancel billing.","routes":[{"channel":"direct_web","label":"Cancel in Settings / Billing","applies_to":"All Time Doctor subscription plans, once the account is past the 14-day trial and has a card on file","who":"The company owner only","method":"self_serve","start_url":"https://2.timedoctor.com/billing","steps":[{"do":"Log in as the company owner and open Settings / Billing","expect":"Billing details"},{"do":"In the Billing details section, select Cancel account","expect":null},{"do":"Select the options that apply, then click Cancel Account","expect":"A confirmation message"}],"confirm_by":"A confirmation message on screen, a confirmation email once the request is received, then a confirmation from the Finance Team when the process is complete","effective":"Not stated. If support hasn't replied within 72 hours the request goes to the Finance Team, which confirms completion, usually within 24 to 48 hours","notice":null,"refund":"No refunds are issued after the trial ends, except in cases of service downtime or if a cancellation request was submitted but not processed. Refunds are not provided for other reasons, including dissatisfaction or failure to cancel before billing renewal.","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s13","s14","s29","s34","s35","s36"]},{"channel":"direct_web","label":"Cancel by email from the owner's address","applies_to":"Cancellation requests by email, including from a manager or assistant acting on the company administrator's instruction","who":"Whoever controls the email address used to create the Time Doctor account","method":"email","start_url":null,"steps":[{"do":"From the email address used to create the Time Doctor account, email support@timedoctor.com and ask to cancel the account","expect":null},{"do":"Answer the verification questions that confirm the account's identity","expect":null},{"do":"Wait for the confirmation email, then the Finance Team's confirmation once it is complete","expect":null}],"confirm_by":"A confirmation email once the request is received, then the Finance Team's confirmation","effective":"Not stated; the Finance Team usually completes it within 24 to 48 hours","notice":null,"refund":"No refunds are issued after the trial ends, except in cases of service downtime or if a cancellation request was submitted but not processed.","fees":null,"source_ids":["s6","s12","s13","s30","s31","s32","s36"]},{"channel":"sales_contract","label":"Signed Order Form or agreement","applies_to":"Subscriptions under a signed Order Form. The Terms' renewal rule also covers a term chosen at signup","who":"The customer under the agreement. By default only the Owner can manage subscription changes.","method":"email","start_url":null,"steps":[{"do":"Check the Order Form for the end date of the current term","expect":null},{"do":"At least 30 days before that date, send written notice of non-renewal by email, using the contact information on timedoctor.com","expect":null}],"confirm_by":"Email receipt confirmation. The Terms say notice sent by email counts when receipt is electronically confirmed.","effective":"At the end of the current term the agreement automatically renews for a period equal to the expiring term, unless notice is given.","notice":"Written notice of non-renewal at least thirty (30) days before the end of the current term","refund":"Unless otherwise agreed, all Fees paid under this Agreement are non-refundable.","fees":"If you cancel before the term ends, you pay the balance of the remaining payments for the Term.","source_ids":["s18","s22","s23","s24","s25","s26","s27","s38"]}],"pay_less":[{"type":"downgrade","what":"Within 30 days of buying an annual plan, switch to a monthly plan or a lower-tier annual plan in Settings / Billing. No refund is issued; the remaining balance becomes a credit on the new plan","evidence":"documented","seen":null,"source_ids":["s16","s17","s37"]},{"type":"annual_billing","what":"Annual billing includes two free months, a 16.6% discount compared with month-to-month","evidence":"documented","seen":null,"source_ids":["s21"]},{"type":"seat_reduction","what":"Remove users before the next billing cycle: active users stay billable for the whole cycle, even with no hours logged","evidence":"documented","seen":null,"source_ids":["s15","s40"]}],"export":[{"data":"Reports built with Custom Export, for the fields and date range you choose","how":"Go to Reports > Custom Export, choose the fields and date range, and pick a breakdown","format":"CSV or XLS, with a breakdown option","limits":"Custom Export is available on all Time Doctor plans, for Owners, Admins and Managers","source_ids":["s9","s19","s20"]}],"after_cancel":{"access_until":"Not stated. The Finance Team confirms once the process is complete, usually within 24 to 48 hours","data_kept":"Data stays accessible for up to 6 months after the official termination date. Under a signed agreement, the Terms promise a joint plan to hand the data back","you_lose":["Reports and data once the 6-month window closes"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The cancel dialog asks you to select the options that apply before the final Cancel Account click. No retention offer is documented","tips":["Only the owner can cancel in Settings / Billing; during the 14-day trial or with no card on file there's no Cancel Account section and nothing to cancel","Cancelling billing doesn't remove the tracking app: uninstall Time Doctor for all users to fully deactivate the account","Email requests from any address other than the one used to create the account are not processed","Export reports from Reports > Custom Export before cancelling","To undo a cancellation request, email support@timedoctor.com; to reactivate later, add a credit card again on the Billing page","If a cancellation was submitted but not processed, keep the email or ticket ID: it's one of the two refund exceptions"]},"sources":[{"id":"s1","url":"https://support.timedoctor.com/knowledge/how-to-cancel-your-time-doctor-account","title":"How to Cancel Your Time Doctor Account","publisher":"vendor","quote":"This can be accessed by Owners only.","supports":"who can cancel"},{"id":"s2","url":"https://support.timedoctor.com/knowledge/how-to-cancel-your-time-doctor-account","title":"How to Cancel Your Time Doctor Account","publisher":"vendor","quote":"Account Cancellation is available with all of Time Doctor Subscription Plans.","supports":"cancelling is offered on every plan"},{"id":"s3","url":"https://support.timedoctor.com/knowledge/how-to-cancel-your-time-doctor-account","title":"How to Cancel Your Time Doctor Account","publisher":"vendor","quote":"Settings / Billing","supports":"where the cancel flow starts"},{"id":"s4","url":"https://support.timedoctor.com/knowledge/how-to-cancel-your-time-doctor-account","title":"How to Cancel Your Time Doctor Account","publisher":"vendor","quote":"the Cancel Account section WILL NOT be visible and there is no need to request for cancellation.","supports":"no self-serve cancel during the trial or with no card on file"},{"id":"s5","url":"https://support.timedoctor.com/knowledge/how-to-cancel-your-time-doctor-account","title":"How to Cancel Your Time Doctor Account","publisher":"vendor","quote":"Once submitted, a confirmation message will display, and the Time Doctor team will process the request shortly.","supports":"what appears on screen after submitting"},{"id":"s6","url":"https://support.timedoctor.com/knowledge/how-to-cancel-your-time-doctor-account","title":"How to Cancel Your Time Doctor Account","publisher":"vendor","quote":"A confirmation email will be sent once the request is received.","supports":"the confirmation email"},{"id":"s7","url":"https://support.timedoctor.com/knowledge/how-to-cancel-your-time-doctor-account","title":"How to Cancel Your Time Doctor Account","publisher":"vendor","quote":"If there is no reply within 72 hours, the ticket will be forwarded to the Finance Team to process the cancellation.","supports":"the follow-up timing"},{"id":"s8","url":"https://support.timedoctor.com/knowledge/how-to-cancel-your-time-doctor-account","title":"How to Cancel Your Time Doctor Account","publisher":"vendor","quote":"once the process is complete, usually within 24–48 hours","supports":"when Finance completes the cancellation"},{"id":"s9","url":"https://support.timedoctor.com/knowledge/how-to-cancel-your-time-doctor-account","title":"How to Cancel Your Time Doctor Account","publisher":"vendor","quote":"Download any needed data from Reports > Custom Export.","supports":"exporting data before cancelling"},{"id":"s10","url":"https://support.timedoctor.com/knowledge/how-to-cancel-your-time-doctor-account","title":"How to Cancel Your Time Doctor Account","publisher":"vendor","quote":"Data will remain accessible for up to 6 months after the official termination date.","supports":"what is kept after cancelling"},{"id":"s11","url":"https://support.timedoctor.com/knowledge/how-to-cancel-your-time-doctor-account","title":"How to Cancel Your Time Doctor Account","publisher":"vendor","quote":"To fully deactivate the account, separate from billing cancellation, uninstall the Time Doctor application for all users.","supports":"uninstalling the app is separate from billing cancellation"},{"id":"s12","url":"https://support.timedoctor.com/knowledge/how-to-cancel-your-time-doctor-account","title":"How to Cancel Your Time Doctor Account","publisher":"vendor","quote":"Requests sent from an email address different from the account owner's registered email will not be processed.","supports":"the email route must come from the owner's registered address"},{"id":"s13","url":"https://support.timedoctor.com/knowledge/time-doctor-refund-policy","title":"Time Doctor Refund Policy","publisher":"vendor","quote":"No refunds are issued after the trial ends, except in cases of service downtime or if a cancellation request was submitted but not processed.","supports":"refunds after the trial"},{"id":"s14","url":"https://support.timedoctor.com/knowledge/time-doctor-refund-policy","title":"Time Doctor Refund Policy","publisher":"vendor","quote":"Refunds are not provided for other reasons, including dissatisfaction or failure to cancel before billing renewal.","supports":"no refund if you do not cancel before renewal"},{"id":"s15","url":"https://support.timedoctor.com/knowledge/time-doctor-refund-policy","title":"Time Doctor Refund Policy","publisher":"vendor","quote":"Users removed after billing starts remain billable, even if no hours are logged.","supports":"removed users still billed for the cycle"},{"id":"s16","url":"https://support.timedoctor.com/knowledge/how-to-downgrade-an-annual-plan-within-30-days","title":"How to Downgrade an Annual Plan Within 30 Days","publisher":"vendor","quote":"Downgrade an annual plan within 30 days of the purchase date.","supports":"the 30-day window"},{"id":"s17","url":"https://support.timedoctor.com/knowledge/how-to-downgrade-an-annual-plan-within-30-days","title":"How to Downgrade an Annual Plan Within 30 Days","publisher":"vendor","quote":"No direct refund is issued. Instead, the remaining balance is converted into a credit applied to the new plan.","supports":"no refund on a downgrade; a credit instead"},{"id":"s18","url":"https://support.timedoctor.com/knowledge/how-to-downgrade-an-annual-plan-within-30-days","title":"How to Downgrade an Annual Plan Within 30 Days","publisher":"vendor","quote":"By default, only the Owner can manage subscription changes.","supports":"who can change the subscription"},{"id":"s19","url":"https://support.timedoctor.com/knowledge/how-to-use-time-doctors-custom-export-feature","title":"How to Use the Custom Export Feature","publisher":"vendor","quote":"Custom Export is available on all Time Doctor plans and can be accessed by Owners, Admins, and Managers.","supports":"who can export and on which plans"},{"id":"s20","url":"https://support.timedoctor.com/knowledge/how-to-use-time-doctors-custom-export-feature","title":"How to Use the Custom Export Feature","publisher":"vendor","quote":"For CSV and XLS, select a breakdown:","supports":"export formats and the breakdown choice"},{"id":"s21","url":"https://support.timedoctor.com/knowledge/time-doctor-pricing-plans-and-features","title":"Time Doctor Pricing Plans and Features","publisher":"vendor","quote":"Annual billing includes two free months, equal to a 16.6% discount versus paying month-to-month.","supports":"annual billing discount"},{"id":"s22","url":"https://www.timedoctor.com/terms-of-service?hsLang=en","title":"Terms of Service","publisher":"vendor","quote":"the Agreement will automatically renew for successive periods equal to the expiring subscription term","supports":"automatic renewal of agreements"},{"id":"s23","url":"https://www.timedoctor.com/terms-of-service?hsLang=en","title":"Terms of Service","publisher":"vendor","quote":"unless either party gives written notice of non-renewal at least thirty (30) days before the end of the current term.","supports":"30-day non-renewal notice"},{"id":"s24","url":"https://www.timedoctor.com/terms-of-service?hsLang=en","title":"Terms of Service","publisher":"vendor","quote":"Customer shall pay the balance of the remaining payments for the Term","supports":"payment owed for cancelling before the term ends"},{"id":"s25","url":"https://www.timedoctor.com/terms-of-service?hsLang=en","title":"Terms of Service","publisher":"vendor","quote":"Unless otherwise agreed, all Fees paid under this Agreement are non-refundable.","supports":"refunds under the agreement"},{"id":"s26","url":"https://www.timedoctor.com/terms-of-service?hsLang=en","title":"Terms of Service","publisher":"vendor","quote":"when receipt is electronically confirmed, if transmitted by email","supports":"when an emailed notice counts"},{"id":"s27","url":"https://www.timedoctor.com/terms-of-service?hsLang=en","title":"Terms of Service","publisher":"vendor","quote":"Customer may provide notice using the contact information provided on https://www.timedoctor.com.","supports":"where the customer sends notice"},{"id":"s28","url":"https://support.timedoctor.com/knowledge/how-to-cancel-your-time-doctor-account","title":"How to Cancel Your Time Doctor Account","publisher":"vendor","quote":"To undo cancelation request submitted, contact support@timedoctor.com","supports":"undoing a cancellation request"},{"id":"s29","url":"https://support.timedoctor.com/knowledge/how-to-cancel-your-time-doctor-account","title":"How to Cancel Your Time Doctor Account","publisher":"vendor","quote":"Select the applicable options and click","supports":"the reason step before the final click"},{"id":"s30","url":"https://support.timedoctor.com/knowledge/how-to-cancel-your-time-doctor-account","title":"How to Cancel Your Time Doctor Account","publisher":"vendor","quote":"email support@timedoctor.com using the same email address used to create the Time Doctor account.","supports":"the email route and its address"},{"id":"s31","url":"https://support.timedoctor.com/knowledge/how-to-cancel-your-time-doctor-account","title":"How to Cancel Your Time Doctor Account","publisher":"vendor","quote":"If a manager or assistant sends the request at the company administrator's instruction,","supports":"managers and assistants may email on the administrator's instruction"},{"id":"s32","url":"https://support.timedoctor.com/knowledge/how-to-cancel-your-time-doctor-account","title":"How to Cancel Your Time Doctor Account","publisher":"vendor","quote":"Verification questions will be asked to confirm account identity.","supports":"identity checks on emailed requests"},{"id":"s33","url":"https://support.timedoctor.com/knowledge/how-to-cancel-your-time-doctor-account","title":"How to Cancel Your Time Doctor Account","publisher":"vendor","quote":"To reactivate the account in the future, add a credit card again on the Billing page","supports":"how to reactivate"},{"id":"s34","url":"https://support.timedoctor.com/knowledge/how-to-cancel-your-time-doctor-account","title":"How to Cancel Your Time Doctor Account","publisher":"vendor","quote":"In the Billing details section, select Cancel account.","supports":"the Cancel account option"},{"id":"s35","url":"https://support.timedoctor.com/knowledge/how-to-cancel-your-time-doctor-account","title":"How to Cancel Your Time Doctor Account","publisher":"vendor","quote":"Log in as the company owner.","supports":"sign in as the owner"},{"id":"s36","url":"https://support.timedoctor.com/knowledge/how-to-cancel-your-time-doctor-account","title":"How to Cancel Your Time Doctor Account","publisher":"vendor","quote":"Finance Team will then send updates and a confirmation once the process is complete, usually within 24–48 hours.","supports":"the Finance Team's confirmation"},{"id":"s37","url":"https://support.timedoctor.com/knowledge/how-to-downgrade-an-annual-plan-within-30-days","title":"How to Downgrade an Annual Plan Within 30 Days","publisher":"vendor","quote":"Downgrade an annual subscription within 30 days of purchase to either a monthly plan or a lower-tier annual plan.","supports":"what the 30-day downgrade allows"},{"id":"s38","url":"https://www.timedoctor.com/terms-of-service?hsLang=en","title":"Terms of Service","publisher":"vendor","quote":"specified in the applicable Order Form or selected during the signup process","supports":"the Terms cover both Order Forms and terms chosen at signup"},{"id":"s39","url":"https://www.timedoctor.com/terms-of-service?hsLang=en","title":"Terms of Service","publisher":"vendor","quote":"Time Doctor will work with Customer in good faith to develop a joint plan for the transition of Customer's Data to Customer","supports":"data hand-back under an agreement"},{"id":"s40","url":"https://support.timedoctor.com/knowledge/time-doctor-refund-policy","title":"Time Doctor Refund Policy","publisher":"vendor","quote":"Adjust the user count before the next billing cycle to avoid unwanted charges.","supports":"reduce users before the next cycle"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Time Doctor's help pages don't say when access ends after cancelling, or whether billing stops immediately","The Terms' 30-day non-renewal notice and early-termination payment also cover terms chosen at signup, but the help pages don't say how they apply to self-serve monthly or annual plans","Time Doctor's pages don't say whether any plan is sold through the Apple App Store or Google Play","Time Doctor's pages document no pause, free plan, or nonprofit or education discount","The Terms don't print a notice address; they point to the contact information on timedoctor.com"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Email route: the request must come from the email address used to create the account (a manager or assistant may send it on the administrator's instruction), and identity is verified; removed the claim that only the owner may write","Added the Finance Team's completion confirmation and the reactivation step","The 30-day annual downgrade also allows a lower-tier annual plan, not only monthly","Contract route: the Terms' renewal clause covers terms chosen at signup as well as Order Forms; added the data hand-back clause","Seat reduction: users stay billable for the whole cycle, so remove them before the next one","Dropped an unconfirmed note about a separate two-year retention period"]}},"page":"https://stackcut.io/cancel/timedoctor","json":"https://stackcut.io/exits/timedoctor.json","evidence":{"packet_revision":"a911122ad539e67ae8c13ff342e27e921e1d3ffe50ac750b95486d86acfdbb22","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"timedoctor--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"timedoctor--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"timedoctor--sales-contract--r3","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"tinder","name":"Tinder","category":"dating","website":"https://tinder.com","domains":["tinder.com","gotinder.com"],"summary":"Cancel where you pay: order numbers starting MK are Apple, GPA Google Play, TNDR Tinder. For Tinder billing (including Apple Pay or web payments in the iPhone app), use Manage Payment Account on tinder.com or in the Android app. Benefits last until the period ends. Deleting the app doesn't cancel.","routes":[{"channel":"apple_app_store","applies_to":"Subscriptions bought in the Tinder iPhone app and billed by Apple (order numbers starting with MK). If you paid in the iPhone app with Apple Pay or a web payment option, use the tinder.com route instead","who":"The Apple Account that paid","method":"platform_settings","start_url":null,"steps":[{"do":"Open Settings on the iPhone and tap your name at the top","expect":"Subscriptions"},{"do":"Tap Subscriptions, then the Tinder subscription","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription","expect":null}],"confirm_by":"An expiration message shows on the subscription, and there is no Cancel button","effective":"You keep your subscription benefits until the end of the subscription period","notice":null,"refund":"Apple handles all refunds for Apple-billed Tinder purchases","fees":null,"source_ids":["t1","t12","t14","t22","t23","t27"]},{"channel":"google_play","applies_to":"Subscriptions bought in the Tinder Android app and billed by Google Play (order numbers starting with GPA)","who":"The Google Account that paid","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Open the Google Play app and tap your profile icon in the top right","expect":"Payments & subscriptions"},{"do":"Go to Payments & subscriptions, then Subscriptions, and select the Tinder subscription","expect":"Cancel subscription"},{"do":"Tap Cancel subscription, pick a reason and continue","expect":null}],"confirm_by":"Google Play offers Resubscribe for the subscription","effective":"You can keep using it for the time you've already paid","notice":null,"refund":"Google handles all refunds for Google Play-billed Tinder purchases","fees":null,"source_ids":["t2","t4","t13","t24","t25","t26"]},{"channel":"direct_app","applies_to":"Subscriptions paid directly with a credit card or PayPal in the Tinder Android app (order numbers starting with TNDR)","who":"The Tinder account holder","method":"self_serve","start_url":null,"steps":[{"do":"Open the Tinder app on the Android device and tap your profile icon","expect":"Manage Payment Account"},{"do":"Choose Manage Payment Account and find the subscription","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription","expect":null}],"confirm_by":null,"effective":"You keep your subscription benefits until the end of the subscription period","notice":null,"refund":"Generally non-refundable, but Tinder helps with purchases made in the last 14 days; contact it from the email used to buy, with the TNDR order number. Residents of several US states can cancel without penalty before midnight of the third business day after subscribing. To use that right, request the refund from Tinder Customer Service through the Help Center, or mail or deliver a signed, dated notice that you are cancelling to Tinder, Attn: Cancellations, P.O. Box 25472, Dallas, Texas 75225, USA.","fees":null,"source_ids":["t3","t5","t6","t11","t14","t16","t17","t18","t28","t29"]},{"channel":"direct_web","applies_to":"Subscriptions bought on tinder.com (order numbers starting with TNDR), and subscriptions paid in the Tinder iPhone app with Apple Pay or a web payment option (rolling out in select markets)","who":"The Tinder account holder","method":"self_serve","start_url":"https://tinder.com","steps":[{"do":"Go to tinder.com and log in","expect":null},{"do":"Tap your profile icon and select Manage Payment Account","expect":"Cancel Subscription"},{"do":"Find the subscription and tap Cancel Subscription","expect":null}],"confirm_by":null,"effective":"You keep your subscription benefits until the end of the subscription period","notice":null,"refund":"Generally non-refundable, but Tinder helps with purchases made in the last 14 days; contact it from the email used to buy, with the TNDR order number. Residents of several US states can cancel without penalty before midnight of the third business day after subscribing. To use that right, request the refund from Tinder Customer Service through the Help Center, or mail or deliver a signed, dated notice that you are cancelling to Tinder, Attn: Cancellations, P.O. Box 25472, Dallas, Texas 75225, USA.","fees":null,"source_ids":["t3","t6","t7","t11","t14","t16","t17","t18","t27","t28","t29"]}],"pay_less":[{"type":"free_plan","what":"Tinder works without a subscription: cancelling keeps your profile on the free version","evidence":"documented","source_ids":["t15"]},{"type":"downgrade","what":"Move down to Tinder Gold or Tinder Plus. With Apple billing the change applies when the current subscription expires; Google Play and tinder.com don't support downgrades, so cancel, let it expire, then subscribe to the cheaper plan","evidence":"documented","source_ids":["t19","t20","t21"]}],"export":[],"after_cancel":{"access_until":"The end of the subscription period","data_kept":"Your profile stays on Tinder; cancelling a subscription doesn't delete the account","you_lose":["Your paid subscription benefits (Tinder Plus, Gold or Platinum)"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Uninstalling or deleting the app doesn't cancel the subscription","The order number shows who bills you: MK = Apple, GPA = Google Play, TNDR = Tinder","If you switched phones (for example iOS to Android), cancel on the old platform; subscriptions don't transfer","Purchases made through a third party are refunded by that merchant, not Tinder"]},"sources":[{"id":"t1","url":"https://www.help.tinder.com/hc/en-us/articles/115003554466-Cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"If your order number starts with MK, it means you made your purchase on the Tinder app for iOS and are being billed by Apple.","supports":"the Apple route and how to spot it"},{"id":"t2","url":"https://www.help.tinder.com/hc/en-us/articles/115003554466-Cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"If your order number starts with GPA, you signed up through the Tinder app on Android and are billed by the Google Play Store.","supports":"the Google Play route and how to spot it"},{"id":"t3","url":"https://www.help.tinder.com/hc/en-us/articles/115003554466-Cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"If your order number starts with TNDR, you purchased on Tinder.com or through the Android app using a credit card.","supports":"the Tinder-billed routes and how to spot them"},{"id":"t4","url":"https://www.help.tinder.com/hc/en-us/articles/115003554466-Cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"Go to Payments & Subscriptions > Subscriptions","supports":"the Google Play step"},{"id":"t5","url":"https://www.help.tinder.com/hc/en-us/articles/115003554466-Cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"Alternatively, if you paid directly with a credit card or PayPal through the Android app:","supports":"the Android direct-billing route"},{"id":"t6","url":"https://www.help.tinder.com/hc/en-us/articles/115003554466-Cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"Choose Manage Payment Account","supports":"the Manage Payment Account step"},{"id":"t7","url":"https://www.help.tinder.com/hc/en-us/articles/115003554466-Cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"Go to tinder.com and log in","supports":"where to start on the web"},{"id":"t8","url":"https://www.help.tinder.com/hc/en-us/articles/115003554466-Cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"Uninstalling or deleting the app won't cancel your subscription.","supports":"the agent tip"},{"id":"t9","url":"https://www.help.tinder.com/hc/en-us/articles/115003554466-Cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"If you've changed devices (such as from iOS to Android), you must cancel your subscription on your old device as subscriptions don't transfer between platforms.","supports":"the device-change tip"},{"id":"t10","url":"https://www.help.tinder.com/hc/en-us/articles/115003554466-Cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"To request a refund: You'll need to contact the merchant directly.","supports":"refunds for third-party purchases"},{"id":"t11","url":"https://www.help.tinder.com/hc/en-us/articles/115003521343-Refund-Requests","title":"Refund Requests","publisher":"vendor","quote":"While most in-app purchases are nonrefundable, some exceptions apply. If you need help with a purchase made in the last 14 days, we're here to help.","supports":"the 14-day help window"},{"id":"t12","url":"https://www.help.tinder.com/hc/en-us/articles/115003521343-Refund-Requests","title":"Refund Requests","publisher":"vendor","quote":"Apple handles all refunds and cancellations for Tinder subscriptions and consumables (like Boosts and Super Likes).","supports":"Apple refunds"},{"id":"t13","url":"https://www.help.tinder.com/hc/en-us/articles/115003521343-Refund-Requests","title":"Refund Requests","publisher":"vendor","quote":"Google handles all refunds and cancellations for Tinder subscriptions and consumables (like Boosts and Super Likes).","supports":"Google Play refunds"},{"id":"t14","url":"https://policies.tinder.com/terms/intl/en/","title":"Tinder Terms of Use","publisher":"vendor","quote":"If you cancel your subscription, you will continue to have access to your subscription benefits until the end of your subscription period, at which point it will expire.","supports":"when access ends"},{"id":"t15","url":"https://policies.tinder.com/terms/intl/en/","title":"Tinder Terms of Use","publisher":"vendor","quote":"canceling your subscription does not remove your profile from our Services.","supports":"the profile stays; free use continues"},{"id":"t16","url":"https://policies.tinder.com/terms/intl/en/","title":"Tinder Terms of Use","publisher":"vendor","quote":"You may cancel your subscription, without penalty or obligation, at any time prior to midnight of the third business day following the date you subscribed.","supports":"the 3-business-day right to cancel"},{"id":"t17","url":"https://policies.tinder.com/terms/intl/en/","title":"Tinder Terms of Use","publisher":"vendor","quote":"Special terms for refunds also apply in Arizona, California, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island, and Wisconsin.","supports":"which US states have special refund terms"},{"id":"t18","url":"https://policies.tinder.com/terms/intl/en/","title":"Tinder Terms of Use","publisher":"vendor","quote":"Generally, all purchases are final and nonrefundable, and there are no refunds or credits for partially used periods, except if the laws applicable in your jurisdiction provide for refunds.","supports":"the general refund rule"},{"id":"t19","url":"https://www.help.tinder.com/hc/en-us/articles/115005167066-Can-I-downgrade-to-Tinder-Gold-or-Tinder-Plus","title":"Can I downgrade to Tinder Gold or Tinder Plus?","publisher":"vendor","quote":"Changes to your subscription will occur once your existing subscription expires. You'll be charged at your new rate at that time.","supports":"downgrading with Apple billing"},{"id":"t20","url":"https://www.help.tinder.com/hc/en-us/articles/115005167066-Can-I-downgrade-to-Tinder-Gold-or-Tinder-Plus","title":"Can I downgrade to Tinder Gold or Tinder Plus?","publisher":"vendor","quote":"If you subscribed using your Google Play Store account, Google Play doesn't support downgrading subscriptions.","supports":"no downgrade on Google Play"},{"id":"t21","url":"https://www.help.tinder.com/hc/en-us/articles/115005167066-Can-I-downgrade-to-Tinder-Gold-or-Tinder-Plus","title":"Can I downgrade to Tinder Gold or Tinder Plus?","publisher":"vendor","quote":"We do not support downgrading subscriptions. If you have an existing Tinder subscription, you can cancel the subscription, wait for the subscription to expire, and then subscribe again.","supports":"no downgrade on tinder.com"},{"id":"t22","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"t23","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm with Apple"},{"id":"t24","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"Within the confirmation pop-up, select a reason. Click Continue.","supports":"Google Play's reason step"},{"id":"t25","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when a Google Play cancellation takes effect"},{"id":"t26","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"For the subscription you want to restart, click Resubscribe.","supports":"how to confirm on Google Play (Resubscribe appears)"},{"id":"t27","url":"https://www.help.tinder.com/hc/en-us/articles/115003554466-Cancel-your-subscription","title":"Cancel your subscription","publisher":"vendor","quote":"Apple Pay and Web payment options are rolling out in select markets. If you subscribed with 1 of these methods, please refer to the instructions under Tinder.com purchases.","supports":"iPhone-app subscriptions paid with Apple Pay or a web payment are cancelled with the Tinder.com steps"},{"id":"t28","url":"https://policies.tinder.com/terms/intl/en/","title":"Tinder Terms of Use","publisher":"vendor","quote":"All other users may request a refund by contacting Tinder Customer Service via our Help Center, or by mailing or delivering a signed and dated notice","supports":"how to request a refund (including under the 3-business-day right) when Apple doesn't bill you"},{"id":"t29","url":"https://policies.tinder.com/terms/intl/en/","title":"Tinder Terms of Use","publisher":"vendor","quote":"Tinder, Attn: Cancellations, P.O. Box 25472, Dallas, Texas 75225, USA.","supports":"where to mail a cancellation notice"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Tinder's US terms page (policies.tinder.com/terms/us/en) couldn't be checked, so the international terms are quoted instead; they include the US state rules","How Tinder confirms a cancellation made on tinder.com or in the Android app (email or on-screen status) is not described","Tinder's plan prices are not on these pages, so the savings from downgrading could not be quoted"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["iPhone-app purchases paid with Apple Pay or a web payment now point to the tinder.com route; summary updated (t27)","Refunds on Tinder-billed routes now say how to use the 3-business-day right: Help Center or signed notice by mail (t28, t29)"]}},"delete_account":{"url":"https://tinder.com/app/profile","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/tinder","json":"https://stackcut.io/exits/tinder.json","localized":[{"language":"pt-br","market":"BR","title":"Como cancelar a assinatura do Tinder","page":"https://stackcut.io/pt-br/cancel/tinder","checked_on":"2026-10-05"},{"language":"nl","market":"NL","title":"Tinder opzeggen","page":"https://stackcut.io/nl/cancel/tinder","checked_on":"2026-10-05"}],"evidence":{"packet_revision":"89b7fc951cf0abf01b0455adca5bb947c805804e69b159310255c1afd139d650","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"tinder--apple-app-store--r1","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"tinder--google-play--r2","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"tinder--direct-app--r3","channel":"direct_app","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"tinder--direct-web--r4","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"tldv","name":"tl;dv","category":"communication","website":"https://tldv.io","domains":["tldv.io"],"summary":"Go to Account & Billing, click Manage subscription, and in Stripe click Cancel plan; support chat can help. Fees are non-refundable. Gotcha: downloading recordings and transcripts needs Pro or Enterprise for both owner and downloader, with no bulk export, so save what you need before cancelling.","routes":[{"channel":"direct_web","label":"Pro plan (billed through Stripe)","applies_to":"Pro subscriptions paid through tl;dv's Stripe billing","who":"The subscriber, signed in to tl;dv","method":"self_serve","start_url":"https://tldv.io/app/settings/account-and-billing","steps":[{"do":"Sign in and go to Account & Billing in tl;dv's settings","expect":"Manage subscription"},{"do":"Click Manage subscription; you are redirected to Stripe","expect":"Cancel plan"},{"do":"Click Cancel plan","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"Unless otherwise agreed, all fees are non-refundable","fees":null,"source_ids":["t1","t2","t3","t4","t5"]},{"channel":"direct_web","label":"Support chat","applies_to":"Any plan, if you need help cancelling (for example Business or Enterprise)","who":"The subscriber or workspace admin","method":"chat","start_url":null,"steps":[{"do":"In tl;dv, open the chat icon in the bottom right corner and ask support to cancel","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"Unless otherwise agreed, all fees are non-refundable","fees":null,"source_ids":["t6","t5"]}],"pay_less":[{"type":"free_plan","what":"The Free plan keeps unlimited recordings and transcripts, but recordings are stored for 3 months, and after your first 10 meetings AI notes cover only the first 10 minutes of each","evidence":"documented","source_ids":["t7","t8","t9"]},{"type":"seat_reduction","what":"You pay only for workspace members who need paid features; others can stay on Free in the same workspace","evidence":"documented","source_ids":["t10","t11"]},{"type":"student_or_nonprofit","what":"Non-profits and NGOs can get a discount: message Support Chat with the number of seats and your cause, and tl;dv sends an offer","evidence":"documented","source_ids":["t12","t13"]}],"export":[{"data":"Meeting recordings","how":"Open the meeting and use the download button at the top of the meeting page","format":null,"limits":"Both the recording's owner and the person downloading need a Pro or Enterprise plan, plus editor or admin rights; no bulk downloads. Recordings made on Free can be downloaded only in the 4 weeks before their scheduled deletion","source_ids":["t14","t15","t16","t17","t18","t19"]},{"data":"Transcripts","how":"Hover over the transcript and click the copy button; the transcript is copied to your clipboard to paste and save","format":"Text copied to the clipboard","limits":"Both the meeting's owner and the person copying need a Pro or Enterprise plan","source_ids":["t20","t21","t22"]}],"after_cancel":{"access_until":null,"data_kept":"Pro recordings are stored for as long as you stay a customer; what happens to them after cancelling isn't stated. Recordings made on the Free plan are kept 3 months, with an email 4 weeks before deletion. Account termination may destroy the content in the account","you_lose":["Downloading recordings and transcripts (both owner and downloader need Pro or Enterprise)","Full AI notes beyond the Free plan's limits"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancelling happens in Stripe: Account & Billing, Manage subscription, then Cancel plan","Download recordings and copy transcripts before cancelling: both need Pro or Enterprise, and there are no bulk exports","Recordings made on Free are deleted after 3 months; tl;dv emails 4 weeks before and turns on download for them","Members who don't need paid features can stay on Free, which lowers the bill","Fees are non-refundable unless otherwise agreed"]},"sources":[{"id":"t1","url":"https://intercom.help/tldv/en/articles/8460756-how-to-cancel-my-pro-subscription","title":"How to cancel my Pro subscription","publisher":"vendor","quote":"Go to Account & Billing","supports":"where the flow starts"},{"id":"t2","url":"https://intercom.help/tldv/en/articles/8460756-how-to-cancel-my-pro-subscription","title":"How to cancel my Pro subscription","publisher":"vendor","quote":"Click \"Manage subscription\"","supports":"the Manage subscription step"},{"id":"t3","url":"https://intercom.help/tldv/en/articles/8460756-how-to-cancel-my-pro-subscription","title":"How to cancel my Pro subscription","publisher":"vendor","quote":"You will be redirected to Stripe","supports":"the Stripe portal"},{"id":"t4","url":"https://intercom.help/tldv/en/articles/8460756-how-to-cancel-my-pro-subscription","title":"How to cancel my Pro subscription","publisher":"vendor","quote":"Then click \"Cancel plan\"","supports":"the final step"},{"id":"t5","url":"https://tldv.io/terms/","title":"tl;dv Terms of Service","publisher":"vendor","quote":"Unless otherwise agreed, all fees paid to tldx are non-refundable.","supports":"no refunds"},{"id":"t6","url":"https://intercom.help/tldv/en/articles/8460756-how-to-cancel-my-pro-subscription","title":"How to cancel my Pro subscription","publisher":"vendor","quote":"reach out to our support via the chat icon in the bottom right corner","supports":"the support chat route"},{"id":"t7","url":"https://intercom.help/tldv/en/articles/6082483-what-is-tl-dv-s-pricing","title":"What is tl;dv's pricing?","publisher":"vendor","quote":"We stand by our promise to always offer a free plan, with unlimited recordings and transcripts.","supports":"the Free plan"},{"id":"t8","url":"https://intercom.help/tldv/en/articles/8919450-what-are-the-limits-of-the-free-plan","title":"What are the limits of the Free plan?","publisher":"vendor","quote":"Recordings on the Free plan are stored for 3 months.","supports":"Free plan storage"},{"id":"t9","url":"https://intercom.help/tldv/en/articles/8919450-what-are-the-limits-of-the-free-plan","title":"What are the limits of the Free plan?","publisher":"vendor","quote":"Your first 10 meetings will have automatic AI notes summarizing the entire meeting","supports":"Free plan AI notes"},{"id":"t10","url":"https://intercom.help/tldv/en/articles/6137335-which-team-members-do-i-pay-for","title":"Which team members do I pay for?","publisher":"vendor","quote":"You only pay for the members of your workspace who need additional features","supports":"who is billed"},{"id":"t11","url":"https://intercom.help/tldv/en/articles/6137335-which-team-members-do-i-pay-for","title":"Which team members do I pay for?","publisher":"vendor","quote":"You can have as many Free and Pro members on tl;dv at the same time as you want.","supports":"mixing Free and Pro members"},{"id":"t12","url":"https://intercom.help/tldv/en/articles/7262297-are-you-offering-discounts-for-non-profits-and-ngos","title":"Are you offering Discounts for Non-Profits and NGOs?","publisher":"vendor","quote":"Indeed we are offering discounts for Non-Profits and NGOs that help make our world a better place.","supports":"the nonprofit discount"},{"id":"t13","url":"https://intercom.help/tldv/en/articles/7262297-are-you-offering-discounts-for-non-profits-and-ngos","title":"Are you offering Discounts for Non-Profits and NGOs?","publisher":"vendor","quote":"Please send us a message via our Support Chat with the required number of seats and the cause of your business.","supports":"how to apply"},{"id":"t14","url":"https://intercom.help/tldv/en/articles/5946213-how-to-download-your-recording","title":"How to download your recording","publisher":"vendor","quote":"download it with the button at the top of the meeting page","supports":"how to download a recording"},{"id":"t15","url":"https://intercom.help/tldv/en/articles/5946213-how-to-download-your-recording","title":"How to download your recording","publisher":"vendor","quote":"Both the owner of the recording, and the person downloading must have a Pro or Enterprise plan.","supports":"downloads need Pro or Enterprise"},{"id":"t16","url":"https://intercom.help/tldv/en/articles/5946213-how-to-download-your-recording","title":"How to download your recording","publisher":"vendor","quote":"The downloader must also have editor or admin rights for the meeting, even if it's public.","supports":"rights needed to download"},{"id":"t17","url":"https://intercom.help/tldv/en/articles/5946213-how-to-download-your-recording","title":"How to download your recording","publisher":"vendor","quote":"Right now, we don't support bulk downloads or exports.","supports":"no bulk export"},{"id":"t18","url":"https://intercom.help/tldv/en/articles/8919450-what-are-the-limits-of-the-free-plan","title":"What are the limits of the Free plan?","publisher":"vendor","quote":"4 weeks before their scheduled deletion date, you will be notified and are able to download them.","supports":"the Free plan download window"},{"id":"t19","url":"https://intercom.help/tldv/en/articles/8919450-what-are-the-limits-of-the-free-plan","title":"What are the limits of the Free plan?","publisher":"vendor","quote":"recordings made on the free plan, cannot be downloaded, even by a user on the Pro plan.","supports":"Free recordings can't be downloaded otherwise"},{"id":"t20","url":"https://intercom.help/tldv/en/articles/6122489-how-to-download-transcripts","title":"How to download transcripts","publisher":"vendor","quote":"hover over the transcript area, and click the copy button","supports":"how to copy a transcript"},{"id":"t21","url":"https://intercom.help/tldv/en/articles/6122489-how-to-download-transcripts","title":"How to download transcripts","publisher":"vendor","quote":"The transcript will be copied to your clipboard, where you can paste and save it anywhere you like","supports":"the transcript format"},{"id":"t22","url":"https://intercom.help/tldv/en/articles/6122489-how-to-download-transcripts","title":"How to download transcripts","publisher":"vendor","quote":"To download a transcript, both the owner of the meeting, and the person downloading must have a Pro or Enterprise plan.","supports":"transcript downloads need Pro or Enterprise"},{"id":"t23","url":"https://intercom.help/tldv/en/articles/8460967-how-long-do-you-keep-my-recordings","title":"How long do you keep my recordings?","publisher":"vendor","quote":"On the Pro plan, recordings will be stored on our premium servers for as long as you stay with us!","supports":"Pro retention"},{"id":"t24","url":"https://intercom.help/tldv/en/articles/8460967-how-long-do-you-keep-my-recordings","title":"How long do you keep my recordings?","publisher":"vendor","quote":"You will receive an email 4 weeks prior to the deletion.","supports":"deletion warning"},{"id":"t25","url":"https://intercom.help/tldv/en/articles/8460967-how-long-do-you-keep-my-recordings","title":"How long do you keep my recordings?","publisher":"vendor","quote":"The download functionality will be activated for the affected recordings.","supports":"download enabled before deletion"},{"id":"t26","url":"https://tldv.io/terms/","title":"tl;dv Terms of Service","publisher":"vendor","quote":"Account termination may result in destruction of any Content associated with your account","supports":"content after termination"},{"id":"t27","url":"https://intercom.help/tldv/en/articles/8460967-how-long-do-you-keep-my-recordings","title":"How long do you keep my recordings?","publisher":"vendor","quote":"On the Free plan, recordings will be stored for 3 months before they are scheduled for deletion.","supports":"Free retention"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["When a cancelled Pro plan ends, and what then happens to recordings made on Pro, isn't documented","Which workspace roles can cancel isn't stated","Business and Enterprise cancellation isn't documented; the support chat route is the help page's general contact","tl;dv's Terms have no auto-renewal clause or notice period; they mention stopping use by contacting an email address that is hidden on the page","tl;dv's help doesn't mention App Store or Google Play billing (the Mobile App article says nothing about purchases), so there are no app store routes","The recording download file format isn't stated"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"ok","notes":["Re-read the cancel article, Terms, recording retention and Free plan limits: nothing to change","Still undocumented, and left null: when a cancelled Pro plan ends, who can cancel, and what happens to Pro recordings after cancelling"]}},"stackcut":{"vendor_id":"tldv","name":"tl;dv","recipes":[{"id":"replace-tldv","title":"AI meeting notes","best_year_one_net":298}]},"page":"https://stackcut.io/cancel/tldv","json":"https://stackcut.io/exits/tldv.json","evidence":{"packet_revision":"f10f2d795fcc3ad45a9fd9becb8aeabf623a5a73c5e6533d3bafeda5da68b676","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"tldv--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"tldv--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"tmetric","name":"TMetric","category":"business_finance","website":"https://tmetric.com","domains":["tmetric.com"],"summary":"Only the workspace owner can cancel: open Workspace, then Subscription, the Settings tab, Cancel Plan, and confirm. The plan ends after the current subscription, then the workspace moves to the Free plan (up to 2 seats). Refunds: annual within 30 days of purchase, monthly within 7 days.","routes":[{"channel":"direct_web","label":"Subscriptions managed in TMetric","applies_to":"Paid TMetric subscriptions in a workspace, billed monthly or annually (payments are processed by 2Checkout, Verifone Payments BV)","who":"The workspace owner only","method":"self_serve","start_url":"https://tmetric.com/help/subscription-billing/how-to-cancel-a-subscription/","steps":[{"do":"Sign in as the workspace owner. On the main menu, click Workspace and select Subscription","expect":"Subscription page"},{"do":"On the Subscription page, click the Settings tab and select Cancel Plan","expect":"Cancel Subsription"},{"do":"In the dialog, click the Cancel Subsription button (the help page's spelling) to confirm","expect":null}],"confirm_by":"Not described on the help page; the workspace switches to the Free plan after the subscription expiration date","effective":"The plan is canceled after the end of the current subscription, and the workspace then switches to the Free plan","notice":null,"refund":"Annual subscriptions: refund within 30 days of purchase. Monthly subscriptions: within 7 days of purchase. Downgrades don't qualify. For orders placed with 2Checkout, refund requests go to 2Checkout under its refund policy","fees":null,"source_ids":["s9","s10","s11","s12","s13","s6","s7","s8","s16","s19","s20","s23","s24","s25","s26","s28","s33"]}],"pay_less":[{"type":"free_plan","what":"Free plan for up to 2 seats, with limited features, after a paid plan or trial ends","evidence":"documented","source_ids":["s2","s3"]},{"type":"annual_billing","what":"Annual billing saves up to 20% compared with monthly billing","evidence":"documented","source_ids":["s1"]},{"type":"downgrade","what":"Downgrade to a cheaper plan or remove seats as your team shrinks; the workspace owner can change the subscription at any time. Downgrades don't qualify for a refund","evidence":"documented","source_ids":["s4","s5","s8","s20"]},{"type":"discount_program","what":"Discounts may apply for non-profit, educational or government institutions, and volume discounts for multiple workspaces; contact TMetric to ask","evidence":"documented","source_ids":["s29","s30"]}],"export":[{"data":"Reports, including the Detailed (time entry) report","how":"Open a report, click Export and select a file format, then save the file","format":"CSV or PDF","limits":"A PDF renders the data as shown on screen. The Terms make you responsible for exporting and keeping your own copies of your data","source_ids":["s31","s32","s21"]}],"after_cancel":{"access_until":"The end of the current subscription","data_kept":"No retention period is stated on TMetric's public pages; the Terms say data past the stated time frame is deleted automatically","you_lose":["Access to all features from the paid plans","Seats beyond the Free plan's limit of 2 (what happens to extra users isn't stated)"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Only the workspace owner can manage existing subscriptions, so ask the owner to cancel (or to transfer ownership)","Cancelling doesn't end access immediately; the plan is canceled after the current subscription ends","To move from a paid plan to the Free plan, cancel the subscription first","Closing the account is separate: the Terms let you end the agreement by asking, while signed in, for all your workspaces and user accounts to be deactivated and deleted","2Checkout (Verifone Payments BV) is the merchant and emails renewal notices; refund requests for 2Checkout orders go to 2Checkout"]},"sources":[{"id":"s1","url":"https://tmetric.com/pricing","title":"TMetric Pricing","publisher":"vendor","quote":"Save up to 20%","supports":"annual billing saves money"},{"id":"s2","url":"https://tmetric.com/pricing","title":"TMetric Pricing","publisher":"vendor","quote":"Free for up to 2 seats","supports":"the free plan's seat limit"},{"id":"s3","url":"https://tmetric.com/pricing","title":"TMetric Pricing","publisher":"vendor","quote":"continue using the free version with limited features and 2 seats","supports":"what happens when the trial ends"},{"id":"s4","url":"https://tmetric.com/pricing","title":"TMetric Pricing","publisher":"vendor","quote":"modify, renew, upgrade, or downgrade your subscription at any time as needed.","supports":"downgrading at any time"},{"id":"s5","url":"https://tmetric.com/pricing","title":"TMetric Pricing","publisher":"vendor","quote":"If your team size changes, you can adjust the number of seats accordingly.","supports":"changing seats"},{"id":"s6","url":"https://tmetric.com/pricing","title":"TMetric Pricing","publisher":"vendor","quote":"within 30 days of purchase","supports":"the annual subscription refund window"},{"id":"s7","url":"https://tmetric.com/pricing","title":"TMetric Pricing","publisher":"vendor","quote":"within 7 days of purchase","supports":"the monthly subscription refund window"},{"id":"s8","url":"https://tmetric.com/help/subscription-billing/","title":"Subscription & Billing","publisher":"vendor","quote":"Only the workspace owner can view the current subscription plan and manage the existing subscriptions.","supports":"who can cancel"},{"id":"s9","url":"https://tmetric.com/help/subscription-billing/how-to-cancel-a-subscription/","title":"How to Cancel a Subscription","publisher":"vendor","quote":"Cancel Plan","supports":"the menu option to choose"},{"id":"s10","url":"https://tmetric.com/help/subscription-billing/how-to-cancel-a-subscription/","title":"How to Cancel a Subscription","publisher":"vendor","quote":"Subscription page","supports":"where the cancel steps start"},{"id":"s11","url":"https://tmetric.com/help/subscription-billing/how-to-cancel-a-subscription/","title":"How to Cancel a Subscription","publisher":"vendor","quote":"In the opened dialog box, click the Cancel Subsription button to confirm your choice.","supports":"the final confirm step (the page spells the button this way)"},{"id":"s12","url":"https://tmetric.com/help/subscription-billing/how-to-cancel-a-subscription/","title":"How to Cancel a Subscription","publisher":"vendor","quote":"The current subscription plan will be canceled after the end of the current subscription.","supports":"when the cancellation takes effect"},{"id":"s13","url":"https://tmetric.com/help/subscription-billing/how-to-cancel-a-subscription/","title":"How to Cancel a Subscription","publisher":"vendor","quote":"The workspace will be switched to the Free plan after the subscription expiration date.","supports":"what the workspace becomes after cancelling"},{"id":"s14","url":"https://tmetric.com/help/subscription-billing/how-to-switch-to-the-free-plan/","title":"How to Switch to the Free Plan","publisher":"vendor","quote":"If you choose the Free plan you will lose access to all features from the paid plans.","supports":"what is lost on the Free plan"},{"id":"s15","url":"https://tmetric.com/help/subscription-billing/how-to-switch-to-the-free-plan/","title":"How to Switch to the Free Plan","publisher":"vendor","quote":"Before switching to a Free plan, you need to cancel your subscription first.","supports":"the order of steps when moving from a paid plan"},{"id":"s16","url":"https://tmetric.com/terms-of-service","title":"TMetric Terms of Service","publisher":"vendor","quote":"You can disable the auto-renewal option at any time.","supports":"turning off auto-renewal"},{"id":"s17","url":"https://tmetric.com/terms-of-service","title":"TMetric Terms of Service","publisher":"vendor","quote":"You may terminate this Agreement by requesting all of Your Workspaces and User Accounts to be deactivated","supports":"ending the agreement by asking for deactivation and deletion"},{"id":"s18","url":"https://tmetric.com/terms-of-service","title":"TMetric Terms of Service","publisher":"vendor","quote":"Your Subscription shall be immediately switched to the Free Plan","supports":"the switch to the Free plan when the term ends or the agreement terminates"},{"id":"s19","url":"https://tmetric.com/terms-of-service","title":"TMetric Terms of Service","publisher":"vendor","quote":"We offer a refund within 30 days of purchase for an annual subscription","supports":"the annual refund in the Terms"},{"id":"s20","url":"https://tmetric.com/terms-of-service","title":"TMetric Terms of Service","publisher":"vendor","quote":"Downgrading a subscription (decreasing the number of users, switching to a cheaper plan) does not give the right","supports":"downgrades don't qualify for a refund"},{"id":"s21","url":"https://tmetric.com/terms-of-service","title":"TMetric Terms of Service","publisher":"vendor","quote":"exporting and retaining Your own copies of any of Your Data that You require.","supports":"you export your own data"},{"id":"s22","url":"https://tmetric.com/terms-of-service","title":"TMetric Terms of Service","publisher":"vendor","quote":"All data exceeding the stated time frame will be routinely and automatically deleted from Our systems.","supports":"automatic deletion of data past the retention time"},{"id":"s23","url":"https://tmetric.com/terms-of-service","title":"TMetric Terms of Service","publisher":"vendor","quote":"Our refund policy works according to the rules described in the refund policy of our payment provider 2Checkout.","supports":"refunds for 2Checkout orders follow 2Checkout's policy"},{"id":"s24","url":"https://tmetric.com/terms-of-service","title":"TMetric Terms of Service","publisher":"vendor","quote":"To place a refund request for an order placed with 2Checkout, You would need to contact 2Checkout by accessing","supports":"refund requests for 2Checkout orders go to 2Checkout"},{"id":"s25","url":"https://tmetric.com/terms-of-service","title":"TMetric Terms of Service","publisher":"vendor","quote":"Verifone Payments BV, which is doing business as 2Checkout, is the authorized merchant provider for Devart.","supports":"2Checkout (Verifone) is the merchant that bills customers"},{"id":"s26","url":"https://tmetric.com/terms-of-service","title":"TMetric Terms of Service","publisher":"vendor","quote":"within 7 days of purchase for a monthly subscription","supports":"the monthly refund window in the Terms"},{"id":"s27","url":"https://tmetric.com/terms-of-service","title":"TMetric Terms of Service","publisher":"vendor","quote":"requesting all of Your Workspaces and User Accounts to be deactivated and deleted while logged into the Service","supports":"closing the account while signed in"},{"id":"s28","url":"https://tmetric.com/pricing","title":"TMetric Pricing","publisher":"vendor","quote":"On the main menu, click Workspace and select Subscription.","supports":"where the Subscription page is"},{"id":"s29","url":"https://tmetric.com/pricing","title":"TMetric Pricing","publisher":"vendor","quote":"if you represent non-profit, educational, or government institutions","supports":"discounts for non-profit, educational and government institutions"},{"id":"s30","url":"https://tmetric.com/pricing","title":"TMetric Pricing","publisher":"vendor","quote":"Discounts may apply if the workspaces meet volume discount criteria","supports":"volume discounts"},{"id":"s31","url":"https://tmetric.com/help/reports/exporting-report-data/","title":"Exporting Report Data","publisher":"vendor","quote":"TMetric allows you to export a report to a CSV or PDF file.","supports":"report export formats"},{"id":"s32","url":"https://tmetric.com/help/reports/exporting-report-data/","title":"Exporting Report Data","publisher":"vendor","quote":"Click the Export button and select a preferred file format.","supports":"report export steps"},{"id":"s33","url":"https://tmetric.com/terms-of-service","title":"TMetric Terms of Service","publisher":"vendor","quote":"2Checkout sends email notifications about Your Subscription Term and renewal","supports":"2Checkout emails renewal notices"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Whether TMetric sends a confirmation email after you cancel isn't stated in its help center","Where to turn off auto-renewal, separately from Cancel Plan, isn't described in TMetric's help center","How long workspace data is kept after cancelling or deleting the account isn't stated in TMetric's Terms or help center","What happens to users beyond the Free plan's 2 seats when a workspace moves to the Free plan isn't stated","Whether TMetric's iOS and Android apps sell subscriptions through the App Store or Google Play isn't stated in its help center"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Added where the Subscription page is (Workspace, then Subscription) to the cancel steps","Added the monthly 7-day refund window from the Terms and the 2Checkout refund route to the refund field","Added report export (CSV or PDF) from TMetric's Exporting Report Data article","Added the documented non-profit, educational, government and volume discounts","Rewrote the not-confirmed notes; all existing quotes re-checked"]}},"page":"https://stackcut.io/cancel/tmetric","json":"https://stackcut.io/exits/tmetric.json","evidence":{"packet_revision":"33f8c3fe1e3965c28ce1d804171cd688d8798a74e5bf19aae44bf7b085999561","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"tmetric--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"todoist","name":"Todoist","category":"productivity","website":"https://www.todoist.com","domains":["todoist.com"],"summary":"On the web: avatar, Settings, Subscription, Cancel plan, pick a reason, Cancel subscription. App Store and Google Play subscriptions cancel there. The plan runs to the period's end, then drops to Beginner (tasks are kept). Monthly payments aren't refunded; yearly plans get a full refund within 30 days.","routes":[{"channel":"direct_web","label":"Pro, paid on the website","applies_to":"Todoist Pro subscriptions bought on the Todoist website, monthly or yearly","who":"The account holder, signed in","method":"self_serve","start_url":"https://todoist.com","steps":[{"do":"Log in to your Todoist account on todoist.com and click your avatar at the top-left","expect":"Settings"},{"do":"Select Settings, then Subscription","expect":"Cancel plan"},{"do":"Click Cancel plan, choose a reason for the cancellation (feedback is optional)","expect":null},{"do":"On a yearly plan within 30 days of purchase or renewal, choose Cancel at the end of your billing period or End the subscription immediately and receive a refund","expect":"two options"},{"do":"Click Cancel subscription to confirm","expect":null}],"confirm_by":null,"effective":"The plan stays active until the end of the current billing period, then the account is downgraded to the Beginner plan; choosing the yearly refund ends it immediately","notice":null,"refund":"Monthly payments aren't refundable unless consumer protection law requires it. A yearly Pro plan cancelled within 30 days of purchase or renewal gets a full refund, self-serve in the cancel flow","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s19","s20","s39","s40"]},{"channel":"direct_web","label":"Business plan","applies_to":"Todoist Business team subscriptions","who":"A team admin (only admins can cancel)","method":"self_serve","start_url":"https://todoist.com","steps":[{"do":"Click your team in the sidebar, then click Subscription under the team name","expect":"Cancel plan"},{"do":"Click Cancel plan, then Cancel subscription to confirm","expect":null}],"confirm_by":null,"effective":"The team keeps Business features until the end of the subscription period, then the account downgrades to the Beginner plan","notice":null,"refund":"Monthly payments aren't refundable. For a yearly Business subscription bought in the last 30 days, cancel the Business team first, then contact Todoist to request a refund","fees":null,"source_ids":["s12","s13","s14","s24","s25","s19","s22"]},{"channel":"apple_app_store","applies_to":"Todoist subscriptions bought through the Apple App Store","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"On your iPhone or iPad, open the Settings app and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then Todoist, then Cancel Subscription","expect":null}],"confirm_by":"No Cancel button, or an expiration message in red text, in Subscriptions","effective":null,"notice":null,"refund":"Ask Apple: Apple doesn't let developers refund App Store purchases","fees":null,"source_ids":["s15","s16","s21","s34","s35"]},{"channel":"google_play","applies_to":"Todoist subscriptions bought through Google Play","who":"The Google account that bought the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Check your Google Play subscriptions for a recurring Todoist subscription","expect":"Todoist"},{"do":"Click Manage next to Todoist, then Cancel subscription","expect":null}],"confirm_by":null,"effective":"You can use the subscription for the time you've already paid","notice":null,"refund":"For a yearly payment made in the last 30 days, cancel first, then contact Todoist to request a refund","fees":null,"source_ids":["s17","s23","s36","s37","s38"]}],"pay_less":[{"type":"free_plan","what":"Drop to the Beginner plan: you keep all tasks, projects and comments, but lose Pro's higher usage limits","evidence":"documented","source_ids":["s10","s11"]},{"type":"annual_billing","what":"Paying yearly for Pro costs around 30% less than paying month to month","evidence":"documented","source_ids":["s28"]}],"export":[{"data":"Backups of all your active projects","how":"Click your avatar, then Settings, open the Backups tab and click Download next to a backup","format":"ZIP file with one CSV file per active project","limits":"Automatic backups are made only on a paid plan; after the downgrade to Beginner no new backups are made, but earlier ones stay downloadable","source_ids":["s30","s31","s32","s33"]}],"after_cancel":{"access_until":"The end of the current billing period (immediately if you take the 30-day yearly refund)","data_kept":"The account stays on the Beginner plan with all tasks, projects and comments; backups made while paid stay downloadable","you_lose":["Pro's higher usage limits","Business teams: only the five most recently created projects stay active; older ones become view-only","New automatic backups"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The flow asks you to choose a reason for the cancellation (feedback optional) before Cancel subscription","tips":["Check where you pay: website, App Store or Google Play subscriptions are each cancelled in that place","Pro bought through the Microsoft Store doesn't auto-renew, so there's nothing to cancel there","Uninstalling the app does not cancel a Google Play subscription","Yearly plans: cancel within 30 days of purchase or renewal to get a full refund","Only team admins can cancel a Business subscription","PayPal is no longer offered as a payment option","Todoist has no student, family or nonprofit discounts"]},"sources":[{"id":"s1","url":"https://www.todoist.com/help/account-and-billing/plans/cancel-a-todoist-subscription-08AmJLVkC","title":"Cancel a Todoist subscription","publisher":"vendor","quote":"Log in to your Todoist account on https://todoist.com","supports":"where to cancel"},{"id":"s2","url":"https://www.todoist.com/help/account-and-billing/plans/cancel-a-todoist-subscription-08AmJLVkC","title":"Cancel a Todoist subscription","publisher":"vendor","quote":"Click your avatar at the top-left","supports":"the avatar step"},{"id":"s3","url":"https://www.todoist.com/help/account-and-billing/plans/cancel-a-todoist-subscription-08AmJLVkC","title":"Cancel a Todoist subscription","publisher":"vendor","quote":"Select Subscription","supports":"the Subscription step"},{"id":"s4","url":"https://www.todoist.com/help/account-and-billing/plans/cancel-a-todoist-subscription-08AmJLVkC","title":"Cancel a Todoist subscription","publisher":"vendor","quote":"Click Cancel plan","supports":"the Cancel plan button"},{"id":"s5","url":"https://www.todoist.com/help/account-and-billing/plans/cancel-a-todoist-subscription-08AmJLVkC","title":"Cancel a Todoist subscription","publisher":"vendor","quote":"Choose a reason for the cancellation. You can also share feedback on what we could improve.","supports":"the reason step"},{"id":"s6","url":"https://www.todoist.com/help/account-and-billing/plans/cancel-a-todoist-subscription-08AmJLVkC","title":"Cancel a Todoist subscription","publisher":"vendor","quote":"Click Cancel subscription to confirm","supports":"the confirm step"},{"id":"s7","url":"https://www.todoist.com/help/account-and-billing/plans/cancel-a-todoist-subscription-08AmJLVkC","title":"Cancel a Todoist subscription","publisher":"vendor","quote":"You'll see the option to cancel your subscription, and it will remain active until the end of your current billing period.","supports":"when cancellation takes effect"},{"id":"s8","url":"https://www.todoist.com/help/account-and-billing/plans/cancel-a-todoist-subscription-08AmJLVkC","title":"Cancel a Todoist subscription","publisher":"vendor","quote":"If you're within the 30-day refund window on a yearly plan you'll see two options","supports":"the yearly 30-day choice"},{"id":"s9","url":"https://www.todoist.com/help/account-and-billing/plans/cancel-a-todoist-subscription-08AmJLVkC","title":"Cancel a Todoist subscription","publisher":"vendor","quote":"End the subscription immediately and receive a refund","supports":"the immediate-refund option"},{"id":"s10","url":"https://www.todoist.com/help/account-and-billing/plans/cancel-a-todoist-subscription-08AmJLVkC","title":"Cancel a Todoist subscription","publisher":"vendor","quote":"After that, your account is downgraded to the Beginner plan.","supports":"the move to Beginner"},{"id":"s11","url":"https://www.todoist.com/help/account-and-billing/plans/cancel-a-todoist-subscription-08AmJLVkC","title":"Cancel a Todoist subscription","publisher":"vendor","quote":"You keep all of your tasks, projects, and comments, but you lose Pro's higher usage limits","supports":"what you keep and lose"},{"id":"s12","url":"https://www.todoist.com/help/account-and-billing/plans/cancel-a-todoist-subscription-08AmJLVkC","title":"Cancel a Todoist subscription","publisher":"vendor","quote":"If you're the admin of a Todoist team, and you no longer need the Business plan, here's how to cancel your Business subscription","supports":"Business cancellation by the team admin"},{"id":"s13","url":"https://www.todoist.com/help/account-and-billing/plans/cancel-a-todoist-subscription-08AmJLVkC","title":"Cancel a Todoist subscription","publisher":"vendor","quote":"Click your team in the sidebar","supports":"the Business first step"},{"id":"s14","url":"https://www.todoist.com/help/account-and-billing/plans/cancel-a-todoist-subscription-08AmJLVkC","title":"Cancel a Todoist subscription","publisher":"vendor","quote":"Click Subscription under the team name","supports":"the Business Subscription step"},{"id":"s15","url":"https://www.todoist.com/help/account-and-billing/plans/cancel-a-todoist-subscription-08AmJLVkC","title":"Cancel a Todoist subscription","publisher":"vendor","quote":"Open the Settings app.","supports":"the App Store route (Todoist's own steps)"},{"id":"s16","url":"https://www.todoist.com/help/account-and-billing/plans/cancel-a-todoist-subscription-08AmJLVkC","title":"Cancel a Todoist subscription","publisher":"vendor","quote":"Tap Todoist","supports":"choosing Todoist in Apple Subscriptions"},{"id":"s17","url":"https://www.todoist.com/help/account-and-billing/plans/cancel-a-todoist-subscription-08AmJLVkC","title":"Cancel a Todoist subscription","publisher":"vendor","quote":"Google Play subscriptions may or may not auto-renew depending on many factors. Please check your Google Play account and verify if there is a recurring Todoist subscription there.","supports":"the Google Play route"},{"id":"s18","url":"https://www.todoist.com/help/account-and-billing/plans/cancel-a-todoist-subscription-08AmJLVkC","title":"Cancel a Todoist subscription","publisher":"vendor","quote":"PayPal is no longer available as a payment option.","supports":"no PayPal billing"},{"id":"s19","url":"https://www.todoist.com/help/account-and-billing/billing/request-a-refund-P1PoqD3J","title":"Request a refund","publisher":"vendor","quote":"Monthly payments for Pro and Business plans aren't refundable when you cancel, unless a refund is required by consumer protection laws in your country.","supports":"no refunds for monthly payments"},{"id":"s20","url":"https://www.todoist.com/help/account-and-billing/billing/request-a-refund-P1PoqD3J","title":"Request a refund","publisher":"vendor","quote":"If you cancel your yearly Pro plan within 30 days of purchase or renewal, you're eligible for a full refund.","supports":"the yearly refund window"},{"id":"s21","url":"https://www.todoist.com/help/account-and-billing/billing/request-a-refund-P1PoqD3J","title":"Request a refund","publisher":"vendor","quote":"contact Apple directly for your refund. Apple doesn't allow any developers to process refunds for App Store purchases.","supports":"App Store refunds go through Apple"},{"id":"s22","url":"https://www.todoist.com/help/account-and-billing/billing/request-a-refund-P1PoqD3J","title":"Request a refund","publisher":"vendor","quote":"If you purchased a yearly Business subscription within the last 30 days, cancel your Business team first, then contact us to request a refund.","supports":"Business refunds"},{"id":"s23","url":"https://www.todoist.com/help/account-and-billing/billing/request-a-refund-P1PoqD3J","title":"Request a refund","publisher":"vendor","quote":"contact us to request a refund for your yearly payment","supports":"Google Play yearly refunds"},{"id":"s24","url":"https://www.todoist.com/help/account-and-billing/plans/cancel-and-downgrade-your-todoist-business-subscription-bksjpcMyU","title":"Cancel and downgrade your Todoist Business subscription","publisher":"vendor","quote":"Admins are the only ones who can cancel the subscription.","supports":"who can cancel Business"},{"id":"s25","url":"https://www.todoist.com/help/account-and-billing/plans/cancel-and-downgrade-your-todoist-business-subscription-bksjpcMyU","title":"Cancel and downgrade your Todoist Business subscription","publisher":"vendor","quote":"Once you've canceled the subscription, you'll still have access to all the features included in Todoist Business until the end of your subscription period.","supports":"when Business cancellation takes effect"},{"id":"s26","url":"https://www.todoist.com/help/account-and-billing/plans/cancel-and-downgrade-your-todoist-business-subscription-bksjpcMyU","title":"Cancel and downgrade your Todoist Business subscription","publisher":"vendor","quote":"If you have more than five projects after downgrading your subscription, the five most recently created projects remain active, while all other older projects become view-only.","supports":"projects after a Business downgrade"},{"id":"s27","url":"https://www.todoist.com/help/account-and-billing/plans/cancel-and-downgrade-your-todoist-business-subscription-bksjpcMyU","title":"Cancel and downgrade your Todoist Business subscription","publisher":"vendor","quote":"You and your team will always keep existing workspace projects and tasks","supports":"team data is kept"},{"id":"s28","url":"https://www.todoist.com/help/todoist/billing/apply-a-discount-or-promo-code-in-todoist-0zvCJlvl0","title":"Apply a discount or promo code in Todoist","publisher":"vendor","quote":"A yearly Pro subscription costs around 30% less than paying month to month.","supports":"yearly billing saves about 30%"},{"id":"s29","url":"https://www.todoist.com/help/todoist/billing/apply-a-discount-or-promo-code-in-todoist-0zvCJlvl0","title":"Apply a discount or promo code in Todoist","publisher":"vendor","quote":"Todoist doesn't offer separate discounts or promotions for students, families, or non-profit organizations.","supports":"no group discounts"},{"id":"s30","url":"https://www.todoist.com/help/account-and-billing/security/download-or-restore-backups-in-todoist-ywaJeQbN","title":"Download or restore backups in Todoist","publisher":"vendor","quote":"With a paid plan, Todoist automatically creates backups of all your active projects.","supports":"automatic backups on paid plans"},{"id":"s31","url":"https://www.todoist.com/help/account-and-billing/security/download-or-restore-backups-in-todoist-ywaJeQbN","title":"Download or restore backups in Todoist","publisher":"vendor","quote":"This downloads a ZIP file containing CSV files for each of your active projects.","supports":"backup format"},{"id":"s32","url":"https://www.todoist.com/help/account-and-billing/security/download-or-restore-backups-in-todoist-ywaJeQbN","title":"Download or restore backups in Todoist","publisher":"vendor","quote":"Todoist stops creating new backups. Backups that were created while you were on a paid plan remain available to download to your computer.","supports":"backups after the downgrade"},{"id":"s33","url":"https://www.todoist.com/help/account-and-billing/security/download-or-restore-backups-in-todoist-ywaJeQbN","title":"Download or restore backups in Todoist","publisher":"vendor","quote":"Open the Backups tab","supports":"where backups are"},{"id":"s34","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"cancelling through Apple"},{"id":"s35","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm an Apple cancellation"},{"id":"s36","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"cancelling through Google Play"},{"id":"s37","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"access after a Google Play cancel"},{"id":"s38","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"Important: When you uninstall an app, your subscription won't cancel.","supports":"uninstalling doesn't cancel"},{"id":"s39","url":"https://www.todoist.com/help/account-and-billing/plans/cancel-a-todoist-subscription-08AmJLVkC","title":"Cancel a Todoist subscription","publisher":"vendor","quote":"Select Settings","supports":"the Settings step"},{"id":"s40","url":"https://www.todoist.com/help/account-and-billing/plans/cancel-a-todoist-subscription-08AmJLVkC","title":"Cancel a Todoist subscription","publisher":"vendor","quote":"Cancel at the end of your billing period","supports":"the other yearly option"},{"id":"s41","url":"https://www.todoist.com/help/account-and-billing/plans/cancel-a-todoist-subscription-08AmJLVkC","title":"Cancel a Todoist subscription","publisher":"vendor","quote":"Todoist Pro payments made through the Microsoft Store won't auto-renew.","supports":"Microsoft Store purchases don't renew"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Auto-renewal and notice terms in Doist's Terms of Service aren't confirmed here","No confirmation email or on-screen confirmation is described for web cancellations","When access ends after cancelling through Apple is not stated by Todoist"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked the Pro, Business, App Store and Google Play routes, refunds, backups and discounts against Todoist's help articles and Apple's and Google's pages; all quotes found","Yearly cancel step: named both options as the help page does, Cancel at the end of your billing period or End the subscription immediately and receive a refund (s40)","Tip: Pro bought through the Microsoft Store doesn't auto-renew (s41)","Doist's Terms of Service couldn't be re-read today, so the Terms note stays, rewritten for readers"]}},"delete_account":{"url":"https://todoist.com/app/settings/account","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/todoist","json":"https://stackcut.io/exits/todoist.json","evidence":{"packet_revision":"b47641a77270106247e35bb1f0670ae67e5594e68232c683699ecc3b3d6ad1f1","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"todoist--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"todoist--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"todoist--apple-app-store--r3","channel":"apple_app_store","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"todoist--google-play--r4","channel":"google_play","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"together_ai","name":"Together AI","category":"developer_tools","website":"https://www.together.ai","domains":["together.ai","api.together.ai","docs.together.ai"],"summary":"Together is prepaid: usage draws down credits and auto-recharge charges your card. Stop running endpoints, clusters and storage first, then delete the account from profile settings; deletion can't be undone. Reserved clusters can't be cancelled or refunded, and the Terms say fees paid are non-refundable.","routes":[{"channel":"direct_web","label":"Delete the account","applies_to":"The whole Together AI account, including its prepaid credits and API use","who":"The person who signs in to the account (the docs don't say whether owners, admins or members can delete it)","method":"self_serve","start_url":"https://api.together.ai/settings/profile","steps":[{"do":"Stop or scale to zero any dedicated endpoints, stop on-demand clusters, and delete shared volumes you no longer need (see the next route)","expect":null},{"do":"Log in to your Together AI account","expect":null},{"do":"Navigate to your profile settings at api.together.ai/settings/profile, then scroll down to the Privacy and Security section","expect":null},{"do":"Select the delete your account link and follow the prompts to confirm","expect":null}],"confirm_by":"Not described on the deletion page; you can't create a new account with the same email address afterwards","effective":"Not stated. The deletion page says it cannot be undone","notice":null,"refund":"Not stated for deletion. The Terms say fees paid are non-refundable","fees":"Past-due balances must be paid separately with a valid payment method, whatever your credit balance","source_ids":["s1","s2","s3","s4","s5","s6","s7","s19","s20","s22","s23"]},{"channel":"direct_web","label":"Stop running charges, keep the account","applies_to":"Dedicated endpoints, on-demand GPU clusters and cluster storage, which bill while they run or exist","who":"A member who can manage the organization's endpoints and clusters (the docs don't name a role)","method":"self_serve","start_url":"https://api.together.ai/","steps":[{"do":"Stop each dedicated endpoint or scale it to zero replicas; a deployment bills for as long as it runs","expect":null},{"do":"Stop on-demand GPU clusters you aren't using; on-demand clusters bill only while running","expect":null},{"do":"Delete shared volumes you no longer need; storage keeps billing even when no cluster uses it","expect":null},{"do":"To stop card charges from auto-recharge, set a US bank account as the default payment method, which turns auto-recharge off; the docs don't describe another switch","expect":null}],"confirm_by":"Check usage and the credit balance in billing settings","effective":"A deployment scaled to zero or stopped costs nothing; metering has a short delay, so some usage can arrive afterwards","notice":null,"refund":"The Terms say fees paid are non-refundable","fees":null,"source_ids":["s24","s25","s26","s27","s28","s29","s30","s16","s19"]},{"channel":"sales_contract","label":"Reserved clusters and contracts","applies_to":"Reserved GPU cluster capacity, reserved Dedicated Inference pricing, and contracted accounts on an order form or addendum","who":"The customer on the reservation or agreement (the terms don't name a role)","method":"contact_sales","start_url":null,"steps":[{"do":"Check when your reservation ends; a reservation is extended only with the Extend Reservation button in the cloud console Cluster Details view, so don't select it","expect":null},{"do":"Let the reservation run out; reserved clusters can't be cancelled or paused and are decommissioned automatically at the end, with a 24-hour email","expect":null},{"do":"On a contracted account, ask your solutions architect to turn serverless access off, and contact sales about ending the order form","expect":null}],"confirm_by":"The 24-hour email before the cluster is decommissioned; for contracts, keep written confirmation from Together","effective":"When the reservation period ends; contract terms aren't public","notice":null,"refund":"Reservations are non-refundable: the full reservation period is charged upfront and cannot be cancelled or partially refunded","fees":"Usage beyond the reserved capacity is billed at on-demand rates. The Terms say payment obligations are non-cancelable and non-pro-ratable for partial months","source_ids":["s31","s32","s33","s34","s35","s36","s18","s21"]}],"pay_less":[{"type":"downgrade","what":"Cut dedicated endpoint costs by scaling to zero or setting an inactivity timeout so an idle deployment stops on its own","evidence":"documented","source_ids":["s25","s27"]}],"export":[{"data":"Previous invoices and current usage","how":"In your billing settings, scroll down to billing history and download the invoice PDF for each invoice","format":"PDF","limits":null,"source_ids":["s12","s13","s14"]}],"after_cancel":{"access_until":"Not stated. The deletion page doesn't give a time","data_kept":"Deletion removes all your personal data and unsubscribes you from mailing lists, with no timing given. Shared volumes aren't deleted automatically and keep billing until you delete them","you_lose":["Access to the API and your account, which can't be undone once deleted","The ability to sign up again with the same email address","Any prepaid credit balance. The docs don't describe a refund on deletion, and the Terms say fees paid are non-refundable"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":null,"retention_step":null,"tips":["Deleting the account isn't documented to stop running endpoints or storage; stop and delete them first","Auto-recharge charges your card when the balance drops below its threshold and works only when the default payment method is a card; setting a US bank account as default turns it off","You must always keep at least one valid card on file, and you can't remove the default method until another is set as default","When the balance reaches zero, API access stops until you add credits; credits don't expire","Reserved clusters can't be cancelled, paused or refunded"]},"sources":[{"id":"s1","url":"https://docs.together.ai/docs/account-management","title":"Manage your account","publisher":"vendor","quote":"You can delete your account through the self-service process.","supports":"account deletion is self-service"},{"id":"s2","url":"https://docs.together.ai/docs/account-management","title":"Manage your account","publisher":"vendor","quote":"Log in to your Together AI account","supports":"first step: sign in"},{"id":"s3","url":"https://docs.together.ai/docs/account-management","title":"Manage your account","publisher":"vendor","quote":"Navigate to your profile settings at api.together.ai/settings/profile","supports":"where the deletion option is"},{"id":"s4","url":"https://docs.together.ai/docs/account-management","title":"Manage your account","publisher":"vendor","quote":"Scroll down to the Privacy and Security section","supports":"the section that holds deletion"},{"id":"s5","url":"https://docs.together.ai/docs/account-management","title":"Manage your account","publisher":"vendor","quote":"Select the delete your account link","supports":"the delete link"},{"id":"s6","url":"https://docs.together.ai/docs/account-management","title":"Manage your account","publisher":"vendor","quote":"Follow the prompts to confirm","supports":"the confirmation step"},{"id":"s7","url":"https://docs.together.ai/docs/account-management","title":"Manage your account","publisher":"vendor","quote":"This cannot be undone.","supports":"deletion is permanent"},{"id":"s8","url":"https://docs.together.ai/docs/account-management","title":"Manage your account","publisher":"vendor","quote":"Account deletion removes all your personal data and unsubscribes you from all mailing lists.","supports":"what deletion removes"},{"id":"s9","url":"https://docs.together.ai/docs/billing-credits","title":"Credits","publisher":"vendor","quote":"Together AI is fully prepaid. You need a positive credit balance to use the platform.","supports":"the account is prepaid"},{"id":"s10","url":"https://docs.together.ai/docs/billing-credits","title":"Credits","publisher":"vendor","quote":"No, prepaid balance credits in your Together.ai account do not currently have an expiration date.","supports":"credits do not expire"},{"id":"s11","url":"https://docs.together.ai/docs/billing-credits","title":"Credits","publisher":"vendor","quote":"If your balance reaches zero, API access is suspended until you add credits.","supports":"API access stops at zero balance"},{"id":"s12","url":"https://docs.together.ai/docs/billing-payment-methods","title":"Payment methods & invoices","publisher":"vendor","quote":"All of your previous invoices (and current usage) can be viewed and downloaded in your billing settings.","supports":"where invoices and usage are"},{"id":"s13","url":"https://docs.together.ai/docs/billing-payment-methods","title":"Payment methods & invoices","publisher":"vendor","quote":"Scroll down to billing history.","supports":"where invoices are listed"},{"id":"s14","url":"https://docs.together.ai/docs/billing-payment-methods","title":"Payment methods & invoices","publisher":"vendor","quote":"You can download the invoice PDF for details.","supports":"invoices download as PDF"},{"id":"s15","url":"https://docs.together.ai/docs/billing-payment-methods","title":"Payment methods & invoices","publisher":"vendor","quote":"You must always keep at least one valid credit or debit card on file (even if ACH is your default payment method).","supports":"a card must stay on file"},{"id":"s16","url":"https://docs.together.ai/docs/billing-payment-methods","title":"Payment methods & invoices","publisher":"vendor","quote":"If you set a US bank account as default, auto-recharge is turned off automatically.","supports":"a bank account as default turns auto-recharge off"},{"id":"s17","url":"https://docs.together.ai/docs/billing-payment-methods","title":"Payment methods & invoices","publisher":"vendor","quote":"Auto-recharge only works when your default payment method is a credit or debit card.","supports":"auto-recharge needs a card as default"},{"id":"s18","url":"https://www.together.ai/terms-of-service","title":"Together AI Terms of Service","publisher":"vendor","quote":"payment obligations are non-cancelable and non-pro-ratable for partial months, and fees paid are non-refundable.","supports":"payment obligations can't be cancelled"},{"id":"s19","url":"https://www.together.ai/terms-of-service","title":"Together AI Terms of Service","publisher":"vendor","quote":"fees paid are non-refundable","supports":"fees are non-refundable"},{"id":"s20","url":"https://www.together.ai/terms-of-service","title":"Together AI Terms of Service","publisher":"vendor","quote":"You may not cancel or terminate this Agreement without our express written consent.","supports":"cancelling needs written consent"},{"id":"s21","url":"https://www.together.ai/pricing","title":"Together AI pricing","publisher":"vendor","quote":"Contact sales","supports":"reserved and committed options go through sales"},{"id":"s22","url":"https://docs.together.ai/docs/account-management","title":"Manage your account","publisher":"vendor","quote":"Due to OAuth authentication, you cannot create a new account using the same email address after deletion","supports":"the email can't be reused"},{"id":"s23","url":"https://docs.together.ai/docs/billing-credits","title":"Credits","publisher":"vendor","quote":"Past-due balances must be paid separately using a valid payment method, regardless of your available credit balance.","supports":"past-due balances are paid separately"},{"id":"s24","url":"https://docs.together.ai/docs/dedicated-endpoints/pricing","title":"Dedicated endpoints pricing","publisher":"vendor","quote":"A deployment bills for as long as it runs, not per token or per request.","supports":"endpoints bill while running"},{"id":"s25","url":"https://docs.together.ai/docs/dedicated-endpoints/pricing","title":"Dedicated endpoints pricing","publisher":"vendor","quote":"A deployment scaled to zero replicas, or stopped, costs nothing.","supports":"stopping or scaling to zero ends endpoint charges"},{"id":"s26","url":"https://docs.together.ai/docs/gpu-clusters-billing","title":"GPU clusters billing","publisher":"vendor","quote":"On-demand: Pay only for the time your cluster is running, with no upfront commitment.","supports":"on-demand clusters bill while running"},{"id":"s27","url":"https://docs.together.ai/docs/dedicated-endpoints/pricing","title":"Dedicated endpoints pricing","publisher":"vendor","quote":"You can also set an inactivity timeout so a deployment that serves no requests stops on its own.","supports":"inactivity timeout"},{"id":"s28","url":"https://docs.together.ai/docs/gpu-clusters-billing","title":"GPU clusters billing","publisher":"vendor","quote":"Storage is billed separately and continues to accrue charges even when no cluster is using it.","supports":"storage keeps billing"},{"id":"s29","url":"https://docs.together.ai/docs/gpu-clusters-billing","title":"GPU clusters billing","publisher":"vendor","quote":"Must be manually deleted if no longer needed.","supports":"shared volumes must be deleted by hand"},{"id":"s30","url":"https://docs.together.ai/docs/billing-spend-controls","title":"Spend controls","publisher":"vendor","quote":"Metering has a short delay, so some usage can arrive after the balance reaches zero.","supports":"late-arriving usage"},{"id":"s31","url":"https://docs.together.ai/docs/gpu-clusters-billing","title":"GPU clusters billing","publisher":"vendor","quote":"The full reservation period is charged upfront and cannot be cancelled or partially refunded.","supports":"reservations can't be cancelled or refunded"},{"id":"s32","url":"https://docs.together.ai/docs/gpu-clusters-billing","title":"GPU clusters billing","publisher":"vendor","quote":"Clusters are automatically decommissioned when their reservation period ends.","supports":"reservations end on their own"},{"id":"s33","url":"https://docs.together.ai/docs/gpu-clusters-billing","title":"GPU clusters billing","publisher":"vendor","quote":"To extend a reservation, go to the cloud console Cluster Details view and then select the Extend Reservation button.","supports":"where reservations are extended"},{"id":"s34","url":"https://docs.together.ai/docs/gpu-clusters-billing","title":"GPU clusters billing","publisher":"vendor","quote":"Reserved clusters cannot be paused.","supports":"no pause for reserved clusters"},{"id":"s35","url":"https://docs.together.ai/docs/billing-spend-controls","title":"Spend controls","publisher":"vendor","quote":"ask your solutions architect to turn serverless access off","supports":"stopping serverless spend on a contract"},{"id":"s36","url":"https://docs.together.ai/docs/billing-payment-methods","title":"Payment methods & invoices","publisher":"vendor","quote":"You cannot remove the default method until you set another method as default.","supports":"removing payment methods"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Together's docs don't say whether deleting the account stops auto-recharge or running endpoints, clusters and storage","The Terms say you may not cancel or terminate the agreement without Together's written consent, while the docs describe self-serve deletion; the docs don't reconcile the two","Whether owners, admins or members can delete an account or stop resources isn't stated","Refunds of unused credits on deletion aren't stated, and neither is how long data is kept after deletion","Notice periods and the cancel process for contracted accounts and order forms aren't on the public pages"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Added a route for what stops charges without deleting the account: stop or scale endpoints to zero, stop on-demand clusters, delete shared volumes (storage keeps billing), and set a bank account as default to turn off auto-recharge","Rebuilt the reserved route from the GPU clusters billing page: reservations are charged upfront, can't be cancelled, paused or refunded, and end automatically; contracted accounts ask their solutions architect to turn serverless off","Deletion: added that the same email can't be reused, and that past-due balances must still be paid","Added a pay-less item for scaling endpoints to zero or an inactivity timeout","Re-checked the deletion steps, credits, payment-method and Terms quotes; confirmed"]}},"page":"https://stackcut.io/cancel/together_ai","json":"https://stackcut.io/exits/together_ai.json","evidence":{"packet_revision":"7443a6b1fda214b5d5c385bb39b2fb510de80480c93e90acc33825ac27fbad16","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"together-ai--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"together-ai--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"together-ai--sales-contract--r3","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"toggl_track","name":"Toggl Track","category":"business_finance","website":"https://toggl.com/track/","domains":["toggl.com"],"summary":"An organization owner or admin opens Subscription in the Toggl Track web app, uses the three-dot menu (or Cancel Subscription under My Plan) and confirms. The plan runs to the end of the billing cycle; no refund. Gotcha: an organization over the Free plan's user limit is suspended, not downgraded.","routes":[{"channel":"direct_web","applies_to":"Starter and Premium subscriptions, managed on the Toggl Track web app's Subscription page","who":"An organization admin (the user who created the organization is automatically its owner/admin); the access-rights table gives only organization admins the right to manage the subscription","method":"self_serve","start_url":"https://track.toggl.com/subscription","steps":[{"do":"Sign in to the Toggl Track web app and click Subscription in the left-side menu","expect":"the Subscription page"},{"do":"Click the three-dot menu next to the app with a running subscription (if the page shows a My Plan section instead, click Cancel Subscription there)","expect":"confirmation screens"},{"do":"Go through the confirmation screens and confirm; the final step still offers to keep the subscription","expect":null},{"do":"Optional: to stop paying for empty seats before the cycle ends, click the three-dot control on the Toggl Track row, choose Manage Licenses and lower the total","expect":null}],"confirm_by":null,"effective":"The organization stays on the paid plan until the end of the current billing cycle and isn't charged again. It then moves to the Free plan if it is within the Free plan's user limit; otherwise it is suspended","notice":null,"refund":"No refund unless the charge was a system error; cancelling doesn't refund the current billing cycle","fees":null,"source_ids":["t10","t11","t12","t13","t14","t1","t2","t3","t4","t5","t6","t27","t45","t49","t50"]},{"channel":"sales_contract","applies_to":"Enterprise plans (custom pricing, with an assigned account manager)","who":"An organization admin, through Toggl","method":"contact_sales","start_url":null,"steps":[{"do":"Contact your assigned Toggl account manager about ending the Enterprise plan","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"Toggl's fees are non-refundable: a plan terminated mid-billing period gets no refund","fees":"Under the Terms, all amounts Toggl is entitled to be paid become due on termination","source_ids":["t23","t41","t42","t44"]}],"pay_less":[{"type":"free_plan","what":"The Free plan covers basic time tracking for a limited number of users. An organization within that user limit drops to Free at the end of the billing cycle instead of being suspended","evidence":"documented","source_ids":["t22","t5"]},{"type":"downgrade","what":"Change plan or billing frequency on the Subscription page's All Plans tab (for example, Premium to Starter)","evidence":"documented","source_ids":["t9"]},{"type":"seat_reduction","what":"Remove vacant licenses: Subscription page, three-dot control on the Toggl Track row, Manage Licenses. It takes effect immediately; deactivating or deleting a member alone does not lower the bill","evidence":"documented","source_ids":["t15","t16","t17","t45"]},{"type":"annual_billing","what":"Annual billing costs less than monthly","evidence":"documented","source_ids":["t18"]},{"type":"student_or_nonprofit","what":"Nonprofits typically get 30-50% off paid plans; students can get the Starter plan free for up to 6 months (not extendable)","evidence":"documented","source_ids":["t20","t21"]}],"export":[{"data":"Workspace data (such as projects, clients, workspace settings and invoices)","how":"A workspace admin opens Settings, then the Data Export page; a download link arrives by email","format":"JSON; invoices as PDF","limits":"The link works only while signed in to Toggl Track and is valid for 72 hours","source_ids":["t28","t29","t30"]},{"data":"Time entries","how":"Open the Detailed report and click Export at the upper right","format":"PDF, CSV or Excel","limits":"CSV and Excel exports are a paid plan feature: export them before the plan ends","source_ids":["t33","t34","t32"]},{"data":"Your own profile data, optionally with Timeline information","how":"Any user opens their profile settings in the web app, clicks Export Account Data (upper right), ticks the items and clicks Compile file and send to email","format":"ZIP file, shared by email","limits":"You must be signed in to the Toggl Track web app to open the ZIP file","source_ids":["t31","t46","t47","t48"]}],"after_cancel":{"access_until":"The end of the current billing cycle","data_kept":"On the Free plan data stays, but a Free-plan organization is deleted after 6 months with no new time entries (three reminder emails; 30 days to act from the first). Time entry data from a deleted organization stays on Toggl's servers for 6 months, and support can send a CSV copy in that window","you_lose":["Paid-plan features at the end of the billing cycle","CSV and Excel report exports (a paid plan feature)","If the organization is over the Free plan's user limit: it is suspended and no new time can be tracked until you update payment details or reduce active users","Closing your Toggl account permanently deletes all data in Toggl Track, Toggl Work and Toggl Focus"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"Confirmation screens come before the final step, which still offers to keep the subscription","tips":["Only organization admins (the organization's creator is automatically its owner/admin) can manage the subscription; it's on the Track Subscription page, not the Admin Console","Cancelling doesn't remove vacant licenses: they stay billed until the cycle ends; remove them with Manage Licenses","Over the Free plan's user limit, cancelling suspends the organization: reduce active users first to land on Free","Closing the Toggl account (Profile, Account Settings, Close account) is not the same as cancelling: it permanently deletes your data","An owner can't leave an organization that still has other users until they remove all of them","A 30-day trial ends on its own and drops to Free: nothing to cancel","Export CSV or Excel reports before the paid plan ends"]},"sources":[{"id":"t1","url":"https://support.toggl.com/en-us/article/editing-and-canceling-a-subscription-118kifb/","title":"Editing and canceling a subscription","publisher":"vendor","quote":"Click on \"Cancel Subscription\" in the My Plan section.","supports":"the older-layout cancel button"},{"id":"t2","url":"https://support.toggl.com/en-us/article/editing-and-canceling-a-subscription-118kifb/","title":"Editing and canceling a subscription","publisher":"vendor","quote":"Continue through the modals and confirm when you've read and understood.","supports":"the confirmation step"},{"id":"t3","url":"https://support.toggl.com/en-us/article/editing-and-canceling-a-subscription-118kifb/","title":"Editing and canceling a subscription","publisher":"vendor","quote":"Your subscription will be canceled at the end of your current billing cycle.","supports":"when cancelling takes effect"},{"id":"t4","url":"https://support.toggl.com/en-us/article/editing-and-canceling-a-subscription-118kifb/","title":"Editing and canceling a subscription","publisher":"vendor","quote":"Toggl Track has a No refund policy. Unless the charge was due to a system error, we won't be able to issue a refund.","supports":"the refund policy"},{"id":"t5","url":"https://support.toggl.com/en-us/article/editing-and-canceling-a-subscription-118kifb/","title":"Editing and canceling a subscription","publisher":"vendor","quote":"If you are within your Free plan user limit, the organization is downgraded to the Free plan. If you are over your Free plan limit, the organization is suspended.","supports":"Free plan or suspension after cancelling"},{"id":"t6","url":"https://support.toggl.com/en-us/article/editing-and-canceling-a-subscription-118kifb/","title":"Editing and canceling a subscription","publisher":"vendor","quote":"Since you paid for Toggl Track in advance, you'll remain on the previous plan until the end of the current billing cycle.","supports":"access until the end of the cycle"},{"id":"t7","url":"https://support.toggl.com/en-us/article/editing-and-canceling-a-subscription-118kifb/","title":"Editing and canceling a subscription","publisher":"vendor","quote":"Canceling your subscription doesn't retroactively remove any vacant licenses — they stay on the account, and stay billed, until the current billing cycle actually ends.","supports":"vacant licenses stay billed after cancelling"},{"id":"t8","url":"https://support.toggl.com/en-us/article/editing-and-canceling-a-subscription-118kifb/","title":"Editing and canceling a subscription","publisher":"vendor","quote":"If you decide to stop using Toggl Track while on a free plan, your data will be automatically deleted after 6 months of inactivity.","supports":"Free plan data deletion"},{"id":"t9","url":"https://support.toggl.com/en-us/article/editing-and-canceling-a-subscription-118kifb/","title":"Editing and canceling a subscription","publisher":"vendor","quote":"To change to a different plan, click the All Plans tab on your Subscription page and select your billing frequency (Annual or Monthly) and your desired subscription plan.","supports":"changing plan or billing frequency"},{"id":"t10","url":"https://support.toggl.com/en-us/article/how-to-cancel-a-subscription-1duduj7/","title":"How to cancel a subscription","publisher":"vendor","quote":"Click on the \"Subscription\" button on the left side menu.","supports":"where the flow starts"},{"id":"t11","url":"https://support.toggl.com/en-us/article/how-to-cancel-a-subscription-1duduj7/","title":"How to cancel a subscription","publisher":"vendor","quote":"Click on the three-dotted menu button next to the app where you have a running subscription.","supports":"the three-dot menu step"},{"id":"t12","url":"https://support.toggl.com/en-us/article/how-to-cancel-a-subscription-1duduj7/","title":"How to cancel a subscription","publisher":"vendor","quote":"Go through the confirmation screens, or decide to keep your subscription on the final step.","supports":"the confirmation screens and final keep option"},{"id":"t13","url":"https://support.toggl.com/en-us/article/how-to-cancel-a-subscription-1duduj7/","title":"How to cancel a subscription","publisher":"vendor","quote":"Your organisation will remain on the paid plan until the end of the current billing cycle, after that you will not be charged any more.","supports":"when access ends and billing stops"},{"id":"t14","url":"https://support.toggl.com/en-us/article/how-to-cancel-a-subscription-1duduj7/","title":"How to cancel a subscription","publisher":"vendor","quote":"cancelling a renewal doesn't grant you a refund for the current subscription cycle","supports":"no refund for the current cycle"},{"id":"t15","url":"https://support.toggl.com/en-us/article/understanding-licenses-in-toggl-track-jk034e/","title":"Understanding licenses in Toggl Track","publisher":"vendor","quote":"If you don't plan to fill a vacant license, remove it so you stop paying for it","supports":"removing vacant licenses"},{"id":"t16","url":"https://support.toggl.com/en-us/article/understanding-licenses-in-toggl-track-jk034e/","title":"Understanding licenses in Toggl Track","publisher":"vendor","quote":"Removing a license takes effect immediately and lowers your license count.","supports":"when a license removal takes effect"},{"id":"t17","url":"https://support.toggl.com/en-us/article/understanding-licenses-in-toggl-track-jk034e/","title":"Understanding licenses in Toggl Track","publisher":"vendor","quote":"Deactivating or deleting a user, on its own, does not lower what you're charged.","supports":"removing members doesn't cut the bill"},{"id":"t18","url":"https://support.toggl.com/en-us/article/paying-monthly-vs-paying-annually-15a7k6k/","title":"Paying monthly vs paying annually","publisher":"vendor","quote":"They are more expensive than annual but offer more flexibility as you're billed for one month at a time.","supports":"annual billing costs less"},{"id":"t19","url":"https://support.toggl.com/en-us/article/paying-monthly-vs-paying-annually-15a7k6k/","title":"Paying monthly vs paying annually","publisher":"vendor","quote":"Canceling a subscription won't end it immediately. You will continue to have access to the canceled plan's features until the end of the current billing cycle (monthly or annual).","supports":"access until the end of a monthly or annual cycle"},{"id":"t20","url":"https://support.toggl.com/en-us/article/discounts-6rlr1t/","title":"Discounts","publisher":"vendor","quote":"Non-profit discounts are typically 30–50% off paid plans.","supports":"the nonprofit discount"},{"id":"t21","url":"https://support.toggl.com/en-us/article/discounts-6rlr1t/","title":"Discounts","publisher":"vendor","quote":"Student discounts give the Starter plan free (100% off) for up to 6 months and cannot be extended.","supports":"the student discount"},{"id":"t22","url":"https://support.toggl.com/en-us/article/payment-plans-at-toggl-track-1ghiwye/","title":"Payment plans at Toggl Track","publisher":"vendor","quote":"Our free plan covers basic time-tracking needs. It allows you add a limited number of users to track time for free!","supports":"the Free plan"},{"id":"t23","url":"https://support.toggl.com/en-us/article/payment-plans-at-toggl-track-1ghiwye/","title":"Payment plans at Toggl Track","publisher":"vendor","quote":"Enterprise teams are assigned an account manager and priced on a case-by-case basis.","supports":"Enterprise plans have an account manager"},{"id":"t24","url":"https://support.toggl.com/en-us/article/which-payment-methods-do-you-support-9i8wbj/","title":"Which payment methods do you support?","publisher":"vendor","quote":"Only annual plan users are able to pay via bank transfer.","supports":"bank transfer is for annual plans"},{"id":"t25","url":"https://support.toggl.com/en-us/article/can-i-cancel-the-trial-z53288/","title":"Can I cancel the trial?","publisher":"vendor","quote":"The trial period will automatically end after 30 days. You don't have to take any action to cancel it","supports":"trials end on their own"},{"id":"t26","url":"https://support.toggl.com/en-us/article/introduction-to-the-admin-console-1kp9cie/","title":"Introduction to the Admin Console","publisher":"vendor","quote":"The Admin Console is only available for Organization Owners and Organization Admins.","supports":"who can open the Admin Console (subscriptions aren't managed there yet)"},{"id":"t27","url":"https://support.toggl.com/en-us/article/access-rights-and-privileges-108y786/","title":"Access rights and privileges","publisher":"vendor","quote":"Manage the organization subscription","supports":"the permission held by organization admins (access-rights table)"},{"id":"t28","url":"https://support.toggl.com/en-us/article/exporting-data-z53uki","title":"Exporting data","publisher":"vendor","quote":"Workspace data can be exported by workspace Admins on the Data Export page under Settings.","supports":"where and who exports workspace data"},{"id":"t29","url":"https://support.toggl.com/en-us/article/exporting-data-z53uki","title":"Exporting data","publisher":"vendor","quote":"Invoices will be exported as PDF. All other data is in .json format","supports":"the workspace export format"},{"id":"t30","url":"https://support.toggl.com/en-us/article/exporting-data-z53uki","title":"Exporting data","publisher":"vendor","quote":"The link can be accessed while logged into Toggl Track and is valid for 72 hours","supports":"the export link limit"},{"id":"t31","url":"https://support.toggl.com/en-us/article/exporting-data-z53uki","title":"Exporting data","publisher":"vendor","quote":"Any user can export their Profile Data","supports":"profile data export"},{"id":"t32","url":"https://support.toggl.com/en-us/article/exporting-data-z53uki","title":"Exporting data","publisher":"vendor","quote":"Certain export formats are only available on Paid plans","supports":"some formats need a paid plan"},{"id":"t33","url":"https://support.toggl.com/en-us/article/detailed-report-k9bzy2/","title":"Detailed report","publisher":"vendor","quote":"Click on the Export button on the upper-right to download the report as a PDF, CSV or Excel file.","supports":"exporting time entries"},{"id":"t34","url":"https://support.toggl.com/en-us/article/detailed-report-k9bzy2/","title":"Detailed report","publisher":"vendor","quote":"CSV and Excel exports are a paid plan feature.","supports":"CSV and Excel need a paid plan"},{"id":"t35","url":"https://support.toggl.com/en-us/article/how-to-close-my-account-rcf9ge/","title":"How to close my account?","publisher":"vendor","quote":"Upon closing your Toggl account all data associated with your Toggl tools (Toggl Track, Toggl Work, Toggl Focus) will be permanently deleted.","supports":"closing the account deletes data"},{"id":"t36","url":"https://support.toggl.com/en-us/article/toggl-tracks-inactive-account-policy-15d2zih/","title":"Toggl Track's inactive account policy","publisher":"vendor","quote":"time entry data from a deleted organization is stored on our servers for 6 months following the deletion","supports":"retention after deletion"},{"id":"t37","url":"https://support.toggl.com/en-us/article/toggl-tracks-inactive-account-policy-15d2zih/","title":"Toggl Track's inactive account policy","publisher":"vendor","quote":"You will have 30 days from the first reminder email to create or edit a time entry and keep your data.","supports":"warning before inactive deletion"},{"id":"t38","url":"https://support.toggl.com/en-us/article/how-do-i-delete-or-close-my-organization-cedy9s/","title":"How do I delete or close my Organization","publisher":"vendor","quote":"If you are the owner of an Organization, with other users on it, you will not be able to leave it unless you first remove all users from it.","supports":"closing an organization with other users"},{"id":"t39","url":"https://support.toggl.com/en-us/article/what-causes-organizations-to-get-suspended-vfyeeo/","title":"What causes organizations to get suspended?","publisher":"vendor","quote":"you won't be able to track any new time within the organization","supports":"what a suspended organization loses"},{"id":"t40","url":"https://support.toggl.com/en-us/article/what-causes-organizations-to-get-suspended-vfyeeo/","title":"What causes organizations to get suspended?","publisher":"vendor","quote":"you need to update the payment details or reduce the number of active users","supports":"how to lift a suspension"},{"id":"t41","url":"https://toggl.com/legal/terms/","title":"Toggl Terms of Service","publisher":"vendor","quote":"The Supplier's fees are non-refundable.","supports":"fees are non-refundable"},{"id":"t42","url":"https://toggl.com/legal/terms/","title":"Toggl Terms of Service","publisher":"vendor","quote":"if the Agreement or a Service Plan is terminated or varied mid-billing period, the Customer will not be entitled to any refund","supports":"no refund for mid-period termination"},{"id":"t43","url":"https://toggl.com/legal/terms/","title":"Toggl Terms of Service","publisher":"vendor","quote":"To close his User Account, the Customer must log in to the account, choose 'close account' under 'profile settings' and confirm that he wishes the account to be closed.","supports":"how the Terms describe closing the account"},{"id":"t44","url":"https://toggl.com/legal/terms/","title":"Toggl Terms of Service","publisher":"vendor","quote":"all amounts that the Supplier is entitled to be paid hereunder become due","supports":"amounts owed become due on termination"},{"id":"t45","url":"https://support.toggl.com/en-us/article/understanding-licenses-in-toggl-track-jk034e/","title":"Understanding licenses in Toggl Track","publisher":"vendor","quote":"Click the 3-dot control at the end of the Toggl Track row","supports":"the Manage Licenses step"},{"id":"t46","url":"https://support.toggl.com/en-us/article/exporting-data-z53uki","title":"Exporting data","publisher":"vendor","quote":"You have to be logged in to the Toggl Track web app in order to access the ZIP file shared via email.","supports":"the profile export format and sign-in limit"},{"id":"t47","url":"https://support.toggl.com/en-us/article/exporting-data-z53uki","title":"Exporting data","publisher":"vendor","quote":"Click on the Export Account Data button in the upper-right corner.","supports":"the profile export button"},{"id":"t48","url":"https://support.toggl.com/en-us/article/exporting-data-z53uki","title":"Exporting data","publisher":"vendor","quote":"Check the items you want to export, then click on the \"Compile file and send to email\" button below.","supports":"the profile export confirm step"},{"id":"t49","url":"https://support.toggl.com/en-us/article/access-rights-and-privileges-108y786/","title":"Access rights and privileges","publisher":"vendor","quote":"The user who creates the Organization is automatically an Organization owner/admin.","supports":"the owner is an organization admin"},{"id":"t50","url":"https://support.toggl.com/en-us/article/introduction-to-the-admin-console-1kp9cie/","title":"Introduction to the Admin Console","publisher":"vendor","quote":"you can currently view and remove vacant licenses from the Subscription page","supports":"subscriptions are managed on the Subscription page, not the Admin Console"},{"id":"t51","url":"https://support.toggl.com/en-us/article/toggl-tracks-inactive-account-policy-15d2zih/","title":"Toggl Track's inactive account policy","publisher":"vendor","quote":"If you contact support within that 6-month window, we can provide an exported copy of the time entries","supports":"time entries can be recovered as CSV within 6 months of deletion"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Toggl's help doesn't mention App Store or Google Play billing (its iOS app article says nothing about subscriptions), so there is no Apple or Google route","The help center gives no cancel steps for Enterprise plans; the route points to the account manager the help center says Enterprise teams are assigned","Toggl's Terms of Service contain no auto-renewal clause and no notice period for customers; Enterprise order terms are not public","When a downgrade to a cheaper paid plan (for example, Premium to Starter) takes effect is not stated","No confirmation email or on-screen status after cancelling is documented","The Free plan's user count on Toggl's pricing page couldn't be read, so the exact limit is left out"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Who can cancel: organization admins per the access-rights table (the creator is owner/admin); the Subscription page isn't in the Admin Console, whose page says Manage Subscriptions is coming soon","Data: support can send a CSV of time entries within 6 months after an inactive organization is deleted","Routes, refunds, licenses, export and Terms re-checked: no other errors found"]}},"delete_account":{"url":"https://track.toggl.com/profile","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"toggl_track","name":"Toggl Track","recipes":[{"id":"replace-toggl-track","title":"Time tracking","best_year_one_net":34}]},"page":"https://stackcut.io/cancel/toggl_track","json":"https://stackcut.io/exits/toggl_track.json","evidence":{"packet_revision":"adbc20a28fc20f8561cba83f81081490434ffbf6a86cb40b87513b64f8ba341f","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"toggl-track--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"toggl-track--sales-contract--r2","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"totalav","name":"TotalAV","category":"security_privacy","website":"https://www.totalav.com","domains":["totalav.com"],"summary":"Log in to the TotalAV Online Portal, open My Subscriptions and click Cancel Subscription, then enter the code emailed to you; protection lasts until the billing period ends. App Store and Google Play purchases are cancelled there. Gotcha: cancelling doesn't refund; a refund needs full termination and ends access immediately.","routes":[{"channel":"direct_web","applies_to":"Subscriptions bought on the TotalAV website and paid by card or PayPal","who":"The account holder (a verification code goes to the account email)","method":"self_serve","start_url":"https://dashboard.totalav.com/billing/subscriptions","steps":[{"do":"Log in to your TotalAV Online Portal","expect":"My Subscriptions"},{"do":"On your dashboard, click My Subscriptions","expect":"Cancel Subscription"},{"do":"Click Cancel Subscription on your subscription","expect":"a verification code sent to the email address on your account"},{"do":"Enter the verification code from the email to confirm you are the account holder","expect":null}],"confirm_by":"Check My Subscriptions in the Online Portal, which shows each subscription's status and renewal date","effective":"The subscription stops renewing at the end of the current billing period; services stay fully active until then, with no further charges","notice":"All plans renew automatically at the end of each term, at the regular rate after a promotional first period. Annual plans get a reminder email up to 30 days before renewal","refund":"Full refund within 30 days of the initial purchase or renewal date for annual or biannual plans, or within 14 days for monthly, quarterly and add-on services. Cancelling is not a refund: contact support with your account email, purchase date and invoice number; a refund fully terminates the plan and ends access immediately. Most refunds are processed within 24-48 hours of approval","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s14","s15","s16","s24","s25"]},{"channel":"apple_app_store","applies_to":"TotalAV subscriptions bought through the Apple App Store","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":"https://apps.apple.com/account/subscriptions","steps":[{"do":"In Settings, tap your name, then Subscriptions","expect":null},{"do":"Tap the TotalAV subscription, then tap Cancel Subscription","expect":null}],"confirm_by":"The subscription shows an expiration message in red text, or no Cancel button","effective":null,"notice":"Cancel a free trial at least 24 hours before it ends","refund":"Refunds for App Store purchases are requested from Apple, under Apple's policies","fees":null,"source_ids":["s17","s19","s20","s14","s28"]},{"channel":"google_play","applies_to":"TotalAV subscriptions bought through the Google Play Store","who":"The Google Account that bought the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Open the Google Play Store app, tap your profile icon (top right) and select Payments & subscriptions, then Subscriptions","expect":null},{"do":"Choose the TotalAV subscription, tap Cancel Subscription and follow the instructions","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time you've already paid","notice":null,"refund":"Refunds for Google Play purchases are requested from Google Play, under its policies","fees":null,"source_ids":["s18","s21","s22","s14","s26","s27"]}],"pay_less":[{"type":"retention_offer","what":"If you don't want to renew at the regular rate, TotalAV suggests checking its site or contacting its team for new promotions before the renewal date","evidence":"documented","source_ids":["s23"]}],"export":[],"after_cancel":{"access_until":"The end of the current billing period (a refund ends access immediately)","data_kept":null,"you_lose":["TotalAV's paid protection features once the subscription ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Website purchases need the code TotalAV emails to the account address before the cancel goes through","Turning off auto-renewal stops future charges but does not end service or trigger a refund; ask support separately","The first-period discount doesn't carry over: renewals are at the regular rate","App Store and Google Play purchases can't be cancelled or refunded by TotalAV"]},"sources":[{"id":"s1","url":"https://help.totalav.com/en/billing/-/cancel-a-subscription","title":"Cancel a Subscription","publisher":"vendor","quote":"You can disable auto-renewal at any time using our simple cancellation process — no need to contact support.","supports":"self-serve cancelling"},{"id":"s2","url":"https://help.totalav.com/en/billing/-/cancel-a-subscription","title":"Cancel a Subscription","publisher":"vendor","quote":"This will stop your subscription from renewing at the end of your current billing period. Your services will remain fully active until that time","supports":"when it takes effect"},{"id":"s3","url":"https://help.totalav.com/en/billing/-/cancel-a-subscription","title":"Cancel a Subscription","publisher":"vendor","quote":"On your dashboard click the 'My Subscriptions'","supports":"where to go"},{"id":"s4","url":"https://help.totalav.com/en/billing/-/cancel-a-subscription","title":"Cancel a Subscription","publisher":"vendor","quote":"Click 'Cancel Subscription' on your subscription.","supports":"the cancel button"},{"id":"s5","url":"https://help.totalav.com/en/billing/-/cancel-a-subscription","title":"Cancel a Subscription","publisher":"vendor","quote":"we dispatch a verification code to the email address associated with your account.","supports":"the verification step"},{"id":"s6","url":"https://help.totalav.com/en/billing/-/cancel-a-subscription","title":"Cancel a Subscription","publisher":"vendor","quote":"For purchases made directly through our website, you'll be asked to verify your identity using two-factor authentication.","supports":"website purchases need verification"},{"id":"s7","url":"https://help.totalav.com/en/billing/-/view-or-update-subscription-details","title":"View or Update Subscription Details","publisher":"vendor","quote":"Within your Online Portal you'll be able to see the name of the product or service, alongside its renewal date and the status of the subscription.","supports":"how to check the result"},{"id":"s8","url":"https://help.totalav.com/en/billing/-/how-auto-renewal-works","title":"How Auto-Renewal Works","publisher":"vendor","quote":"all subscriptions automatically renew at the end of each billing term, whether monthly, quarterly, biannually, or annually.","supports":"automatic renewal"},{"id":"s9","url":"https://help.totalav.com/en/billing/-/how-auto-renewal-works","title":"How Auto-Renewal Works","publisher":"vendor","quote":"For annual plans, we'll also send you a reminder email up to 30 days before your renewal date.","supports":"the renewal reminder"},{"id":"s10","url":"https://help.totalav.com/en/billing/-/promotional-pricing-explained","title":"Promotional Pricing Explained","publisher":"vendor","quote":"This discount applies only to your first billing period (monthly, quarterly, biannual or annually, depending on your plan).","supports":"the promotional first period"},{"id":"s11","url":"https://help.totalav.com/en/billing/-/promotional-pricing-explained","title":"Promotional Pricing Explained","publisher":"vendor","quote":"At the end of that period, your subscription will automatically renew at the regular rate.","supports":"renewal at the regular rate"},{"id":"s12","url":"https://help.totalav.com/en/billing/-/refunds-and-money-back-guarantee","title":"Refunds & Money-Back Guarantee","publisher":"vendor","quote":"Annual or biannual subscriptions - Eligible for a full refund within 30 days of the initial purchase or renewal date.","supports":"the annual refund window"},{"id":"s13","url":"https://help.totalav.com/en/billing/-/refunds-and-money-back-guarantee","title":"Refunds & Money-Back Guarantee","publisher":"vendor","quote":"Monthly, quarterly, or add-on services - Eligible for a full refund within 14 days of the initial purchase or renewal date, even if billed annually.","supports":"the monthly and add-on refund window"},{"id":"s14","url":"https://help.totalav.com/en/billing/-/refunds-and-money-back-guarantee","title":"Refunds & Money-Back Guarantee","publisher":"vendor","quote":"If you purchased through an app store (Apple App Store, Google Play, etc.), refund requests must be made directly through that store, following their policies.","supports":"app store refunds go through the store"},{"id":"s15","url":"https://help.totalav.com/en/billing/-/refunds-and-money-back-guarantee","title":"Refunds & Money-Back Guarantee","publisher":"vendor","quote":"Cancelling auto-renewal is not the same as a refund. Turning off auto-renewal will stop future charges but will not automatically end your service or trigger a refund.","supports":"cancelling is not a refund"},{"id":"s16","url":"https://help.totalav.com/en/billing/-/refunds-and-money-back-guarantee","title":"Refunds & Money-Back Guarantee","publisher":"vendor","quote":"Refunds require full termination of your plan, and access will end immediately once processed.","supports":"a refund ends access"},{"id":"s17","url":"https://help.totalav.com/en/billing/-/cancel-a-subscription","title":"Cancel a Subscription","publisher":"vendor","quote":"If you purchased a subscription through the Apple App Store®, you will need to manage your subscription through your Apple account.","supports":"the App Store route"},{"id":"s18","url":"https://help.totalav.com/en/billing/-/cancel-a-subscription","title":"Cancel a Subscription","publisher":"vendor","quote":"If you purchased a subscription through the Google Play Store, you will need to manage your subscription through your Google account.","supports":"the Google Play route"},{"id":"s19","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the App Store steps"},{"id":"s20","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm an Apple cancellation"},{"id":"s21","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"Google Play on the web"},{"id":"s22","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when a Google Play cancellation takes effect"},{"id":"s23","url":"https://help.totalav.com/en/billing/-/promotional-pricing-explained","title":"Promotional Pricing Explained","publisher":"vendor","quote":"If you want to keep your protection, check our site or contact our team to see if there are any new promotions available.","supports":"asking for a new promotion"},{"id":"s24","url":"https://help.totalav.com/en/billing/-/refunds-and-money-back-guarantee","title":"Refunds & Money-Back Guarantee","publisher":"vendor","quote":"Contact our support team with your account email, purchase date, and invoice number","supports":"how to request a refund"},{"id":"s25","url":"https://help.totalav.com/en/billing/-/refunds-and-money-back-guarantee","title":"Refunds & Money-Back Guarantee","publisher":"vendor","quote":"Most refunds are processed within 24-48 hours after approval.","supports":"refund timing"},{"id":"s26","url":"https://help.totalav.com/en/billing/-/cancel-a-subscription","title":"Cancel a Subscription","publisher":"vendor","quote":"Open the Google Play Store app","supports":"TotalAV's Google Play steps"},{"id":"s27","url":"https://help.totalav.com/en/billing/-/cancel-a-subscription","title":"Cancel a Subscription","publisher":"vendor","quote":"Tap Cancel Subscription and follow the instructions","supports":"the last Google Play step"},{"id":"s28","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.","supports":"cancel an App Store trial at least 24 hours before it ends"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["TotalAV's Terms and Conditions weren't reviewed, so any contractual renewal or refund terms beyond its help center aren't confirmed","The page TotalAV's cancel flow shows after the verification code is not described in its help","How long TotalAV keeps account data after cancelling isn't stated in its help center"],"review":{"by":"stackcut-review","on":"2026-10-06","result":"fixed","notes":["Route facts (Online Portal, My Subscriptions, Cancel Subscription, emailed code, end of billing period, refund windows, store purchases) match TotalAV's help center","Refund: the request details (account email, purchase date, invoice number) and the 24-48 hour processing now have sources","Google Play steps now rest on TotalAV's own instructions as well as Google's","Not-confirmed notes rewritten for readers","App Store route: Apple says to cancel a trial at least 24 hours before it ends","Negotiation path totalav.renewal_promotion_request independently re-checked against cited official sources on 2026-10-06; account eligibility and any specific offer remain unknown."]}},"negotiation":[{"id":"totalav.renewal_promotion_request","route_id":"totalav--direct-web--r1","kind":"renewal_negotiation","channel":null,"method":"contact_sales","applies_to":"A subscriber considering renewal at the regular price; confirm direct billing and the official account support route.","market":null,"start_url":"https://help.totalav.com/en/billing/-/promotional-pricing-explained","contact_phone":null,"contact_email":null,"evidence":"documented","checked_on":"2026-10-06","seen_on":null,"source_ids":["s23"],"terms":{"price":null,"currency":null,"billing_period":null,"discount_duration_months":null,"renewal_price":null,"new_commitment":null,"fees":null,"starts":null},"how":["Before renewal, check the official account site or use the provider contact route published for the account to ask whether a promotion is available.","Request the full price, duration, later renewal price, fees, and any new commitment; leave the subscription unchanged while reviewing them."],"unknowns":["Which contact method is available for this account","Whether a promotion is available","Promotion price and duration","Regular renewal price and any new commitment or fees"]}],"page":"https://stackcut.io/cancel/totalav","json":"https://stackcut.io/exits/totalav.json","evidence":{"packet_revision":"07269efcd4e43c235214d9a41586a895010a80ecd73f1b65df9953841290d4bc","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"totalav--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"totalav--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"totalav--google-play--r3","channel":"google_play","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"transistor","name":"Transistor","category":"design_creative","website":"https://transistor.fm","domains":["transistor.fm"],"summary":"The account Owner cancels at the bottom of the Account page: I'd like to cancel my subscription, then I understand. Cancel my subscription. Shows stay live until the billing end date, then feeds are disabled and content is queued for deletion, so set a 301 redirect and download audio first.","routes":[{"channel":"direct_web","label":"In the dashboard","applies_to":"Transistor subscriptions (Starter, Professional, Business, Enterprise), paid monthly or yearly","who":"The account Owner (each paying account has one; Admin, Member and Analytics team members can't manage billing)","method":"self_serve","start_url":"https://dashboard.transistor.fm/account","steps":[{"do":"Sign in as the account Owner and open the Account page at dashboard.transistor.fm/account","expect":"I'd like to cancel my subscription, at the bottom of the page"},{"do":"Scroll to the bottom and click I'd like to cancel my subscription","expect":"the confirmation screen, showing the date your account will stay active until"},{"do":"Note that date, confirm you understand your content will be removed, then click I understand. Cancel my subscription","expect":null}],"confirm_by":"Transistor says the subscription is cancelled and no further charges will occur; the confirmation screen shows the date the account stays active until","effective":"The account stays active until the end of the current billing period (monthly or annual), as shown on the confirmation screen; then it is closed and content is deleted","notice":null,"refund":null,"fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8"]},{"channel":"direct_web","label":"By email (Terms of Service)","applies_to":"Any Transistor account, including custom Enterprise plans arranged with Transistor","who":"The account Owner","method":"email","start_url":null,"steps":[{"do":"Email Transistor at mail@transistor.fm (the Owner contact in its Terms) and ask to terminate the account; for help, reach Transistor on Live Chat or at support@transistor.fm","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s9","s10","s11","s12","s32"]}],"pay_less":[{"type":"downgrade","what":"Professional, Business and Enterprise plans can downgrade at any time: ask support on Live Chat or at support@transistor.fm, who recommend the best-value plan. Starter is the smallest plan","evidence":"documented","source_ids":["s13","s14"]},{"type":"annual_billing","what":"Paying yearly gives 12 months for the price of 10","evidence":"documented","source_ids":["s15"]}],"export":[{"data":"Episode audio files","how":"Download each episode's mp3 file before the billing end date","format":"MP3","limits":"Content is queued for deletion once the billing end date passes","source_ids":["s16","s17"]},{"data":"Podcast download statistics","how":"Export your podcast stats from the Analytics tab","format":null,"limits":"Do it before the billing end date","source_ids":["s18","s16"]},{"data":"Private podcast subscribers' email addresses","how":"Export the list of your private podcast subscribers before cancelling","format":null,"limits":null,"source_ids":["s19"]}],"after_cancel":{"access_until":"The end of the current billing period, as shown on the confirmation screen","data_kept":"At the billing end date, feeds are disabled and content is queued for deletion. There is a short window in which Transistor may be able to reactivate shows, but restoration isn't guaranteed and no exact period is given","you_lose":["Your RSS feeds and playback in podcast apps: Spotify and Apple only link to Transistor's feed and audio files","Your podcasts and their data, deleted after the billing end date","Podcast directory listings, which become inactive over time (Transistor doesn't remove them for you)"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Only the account Owner controls billing and the subscription; team members with Admin, Member or Analytics roles can't cancel","Moving to another host? Before cancelling, paste the new feed URL in the show's Settings tab, RSS Feed section, Permanent Redirect (301) field, and save: the redirect stays active forever, even after cancelling","There is no free plan: a show stays playable only while a paid subscription is active, even if you stop publishing","You can reactivate your podcasts up to the billing end date; after that, restoring them isn't guaranteed","A free trial converts to the paid plan unless you cancel before the trial ends","To remove directory listings (Apple Podcasts, Spotify) right away, contact each directory yourself"]},"sources":[{"id":"s1","url":"https://support.transistor.fm/en/article/how-do-i-cancel-my-subscription-1am8382/","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Scroll to the bottom of the page and click the I'd like to cancel my subscription button.","supports":"where the cancel button is"},{"id":"s2","url":"https://support.transistor.fm/en/article/how-do-i-cancel-my-subscription-1am8382/","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Simply go to the account page https://dashboard.transistor.fm/account","supports":"the start URL"},{"id":"s3","url":"https://support.transistor.fm/en/article/how-do-i-cancel-my-subscription-1am8382/","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Make a note of the date that your account will stay active until. After that date, your account will be closed and your content will be deleted.","supports":"the confirmation screen and what happens at the end date"},{"id":"s4","url":"https://support.transistor.fm/en/article/how-do-i-cancel-my-subscription-1am8382/","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Once you are certain you wish to cancel, click on the I understand. Cancel my subscription button.","supports":"the final confirm step"},{"id":"s5","url":"https://support.transistor.fm/en/article/how-do-i-cancel-my-subscription-1am8382/","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Your subscription is now cancelled and no further charges will occur. Your account will remain active until the end of the current billing period, as shown on the Confirmation Screen.","supports":"confirmation, and when access ends"},{"id":"s6","url":"https://support.transistor.fm/en/article/how-do-i-change-my-subscription-plan-lfsziz/","title":"How do I change my subscription plan?","publisher":"vendor","quote":"The account owner can simply go to their Account Page, scroll to the bottom and click the I'd like to cancel my subscription button.","supports":"the account owner cancels"},{"id":"s7","url":"https://support.transistor.fm/en/article/how-do-i-change-my-subscription-plan-lfsziz/","title":"How do I change my subscription plan?","publisher":"vendor","quote":"It will then ask you to confirm that you are aware that your content will be removed from Transistor upon cancellation.","supports":"the confirmation prompt"},{"id":"s8","url":"https://support.transistor.fm/en/article/how-do-i-add-team-members-to-my-podcast-130y6kr/","title":"How do I add team members to my podcast?","publisher":"vendor","quote":"Each paying account has one Owner. They control the billing and subscription settings, credit card information","supports":"only the Owner manages billing"},{"id":"s9","url":"https://transistor.fm/terms/","title":"Terms of Service","publisher":"vendor","quote":"Users can terminate their account and stop using the Service at any time by doing the following:","supports":"termination at any time"},{"id":"s10","url":"https://transistor.fm/terms/","title":"Terms of Service","publisher":"vendor","quote":"By directly contacting the Owner at the contact details provided in this document.","supports":"terminating by contacting Transistor"},{"id":"s11","url":"https://transistor.fm/terms/","title":"Terms of Service","publisher":"vendor","quote":"Owner contact email: mail@transistor.fm","supports":"the contact address in the Terms"},{"id":"s12","url":"https://support.transistor.fm/en/article/does-transistor-offer-enterprise-plans-1nqp02y/","title":"Does Transistor offer Enterprise plans?","publisher":"vendor","quote":"We also offer Enterprise plans for increased amounts of private podcast subscribers and monthly downloads.","supports":"custom Enterprise plans exist"},{"id":"s13","url":"https://support.transistor.fm/en/article/how-do-i-change-my-subscription-plan-lfsziz/","title":"How do I change my subscription plan?","publisher":"vendor","quote":"If you are on our Pro, Business or Enterprise plans you can downgrade at any time.","supports":"downgrading"},{"id":"s14","url":"https://support.transistor.fm/en/article/how-do-i-change-my-subscription-plan-lfsziz/","title":"How do I change my subscription plan?","publisher":"vendor","quote":"You can reach out to support on Live Chat or support@transistor.fm - we can recommend the best value plan and help you to downgrade.","supports":"how to downgrade"},{"id":"s15","url":"https://transistor.fm/pricing/","title":"Pricing","publisher":"vendor","quote":"12 months for the price of 10 when you pay yearly","supports":"annual billing discount"},{"id":"s16","url":"https://support.transistor.fm/en/article/what-happens-to-my-content-if-i-stop-paying-my-subscription-1jmoetc/","title":"What happens to my content if I stop paying my subscription?","publisher":"vendor","quote":"Download any episode mp3 files","supports":"downloading audio before the billing end date"},{"id":"s17","url":"https://support.transistor.fm/en/article/what-happens-to-my-content-if-i-stop-paying-my-subscription-1jmoetc/","title":"What happens to my content if I stop paying my subscription?","publisher":"vendor","quote":"When the billing end date has been reached, your feeds are disabled and your content is queued for deletion.","supports":"what happens after the billing end date"},{"id":"s18","url":"https://support.transistor.fm/en/article/how-do-i-cancel-my-subscription-1am8382/","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Take an export of your podcast stats for your own records, from the Analytics tab.","supports":"exporting analytics"},{"id":"s19","url":"https://support.transistor.fm/en/article/how-do-i-cancel-my-subscription-1am8382/","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Private Podcasts - You may want to export a list of your subscribers' email addresses.","supports":"exporting private podcast subscribers"},{"id":"s20","url":"https://support.transistor.fm/en/article/how-do-i-cancel-my-subscription-1am8382/","title":"How do I cancel my subscription?","publisher":"vendor","quote":"When you redirect your Transistor RSS feed to a new provider, it will stay active forever, even after your account has been cancelled.","supports":"the 301 redirect survives cancelling"},{"id":"s21","url":"https://support.transistor.fm/en/article/how-do-i-cancel-my-subscription-1am8382/","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Once you have cancelled, you can still reactivate your podcasts up to your billing end date.","supports":"reactivating before the end date"},{"id":"s22","url":"https://support.transistor.fm/en/article/how-do-i-cancel-my-subscription-1am8382/","title":"How do I cancel my subscription?","publisher":"vendor","quote":"After that date, you can still return to Transistor and there is a short window in which we may be able reactivate your shows.","supports":"the short restore window"},{"id":"s23","url":"https://support.transistor.fm/en/article/what-happens-to-my-content-if-i-stop-paying-my-subscription-1jmoetc/","title":"What happens to my content if I stop paying my subscription?","publisher":"vendor","quote":"However, we can't retain content indefinitely for unpaid accounts, so we cannot guarantee show restoration will always be possible.","supports":"restoration isn't guaranteed"},{"id":"s24","url":"https://support.transistor.fm/en/article/what-happens-to-my-content-if-i-stop-paying-my-subscription-1jmoetc/","title":"What happens to my content if I stop paying my subscription?","publisher":"vendor","quote":"If your Transistor account is closed your show will no longer be playable on podcast apps.","supports":"shows stop playing after closing"},{"id":"s25","url":"https://support.transistor.fm/en/article/what-happens-to-my-content-if-i-stop-paying-my-subscription-1jmoetc/","title":"What happens to my content if I stop paying my subscription?","publisher":"vendor","quote":"Your podcast directory listings will become inactive over time if your RSS feed remains inactive.","supports":"directory listings go inactive"},{"id":"s26","url":"https://support.transistor.fm/en/article/what-happens-to-my-content-if-i-stop-paying-my-subscription-1jmoetc/","title":"What happens to my content if I stop paying my subscription?","publisher":"vendor","quote":"If you wish for podcast directories to remove your listings immediately, you will need to reach out to specific platforms directly.","supports":"removing directory listings"},{"id":"s27","url":"https://support.transistor.fm/en/article/how-do-i-change-my-subscription-plan-lfsziz/","title":"How do I change my subscription plan?","publisher":"vendor","quote":"Our Starter plan is our smallest available plan. We don't have a free plan at this time.","supports":"no free plan; Starter is the smallest"},{"id":"s28","url":"https://support.transistor.fm/en/article/what-happens-to-my-content-if-i-stop-paying-my-subscription-1jmoetc/","title":"What happens to my content if I stop paying my subscription?","publisher":"vendor","quote":"So you'll need to maintain a subscription if you want to keep your show active across all platforms.","supports":"a subscription is needed to keep a show live"},{"id":"s29","url":"https://transistor.fm/terms/","title":"Terms of Service","publisher":"vendor","quote":"The trial period shall automatically convert into the equivalent paid Product, unless the User cancels the purchase before the trial period expires.","supports":"trials convert to paid"},{"id":"s30","url":"https://support.transistor.fm/en/article/what-happens-to-my-content-if-i-stop-paying-my-subscription-1jmoetc/","title":"What happens to my content if I stop paying my subscription?","publisher":"vendor","quote":"Your content remains hosted with us until the end of your current billing period, either monthly or annually depending upon the plan you are on.","supports":"hosting continues to the billing end date"},{"id":"s31","url":"https://support.transistor.fm/en/article/how-do-i-cancel-my-subscription-1am8382/","title":"How do I cancel my subscription?","publisher":"vendor","quote":"In the Permanent Redirect (301) field, paste in the new RSS feed of where your podcast is moving to","supports":"where to set the 301 redirect"},{"id":"s32","url":"https://support.transistor.fm/en/article/how-do-i-cancel-my-subscription-1am8382/","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Let us know if there are any issues we can help with! Reach out to us on Live Chat or on email at support@transistor.fm","supports":"support handles cancellation issues by Live Chat or email"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Refunds on cancelling are not documented (the Terms only describe the EU consumer withdrawal right)","The format of the Analytics export and of the private-subscriber export is not stated","How long content is kept once queued for deletion is not stated (only a short restore window, not guaranteed)","The email route's reply and confirmation are not described; the Terms only say you can terminate by contacting the Owner","Transistor's help mentions no app-store or marketplace billing, so there is no Apple, Google or partner route"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Email route: dropped the undocumented 'from the account's email' and cited the cancel article for Live Chat and support@transistor.fm (s32)","Checked cancel steps, Owner-only billing, end-of-period access, deletion after the billing end date, 301 redirect, trial conversion and Terms termination against official pages"]}},"stackcut":{"vendor_id":"transistor","name":"Transistor","recipes":[{"id":"replace-transistor","title":"Podcast hosting","best_year_one_net":-38}]},"page":"https://stackcut.io/cancel/transistor","json":"https://stackcut.io/exits/transistor.json","evidence":{"packet_revision":"38dbae5996384c0d01279619e0872749599cb9f5ce61aba08432b1365fa7dad6","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"transistor--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"transistor--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"travis_ci","name":"Travis CI","category":"developer_tools","website":"https://www.travis-ci.com","domains":["travis-ci.com"],"summary":"Press Cancel Subscription on the Plan page (Your Account, Settings, Plan), which notifies support to follow up, or email support. The plan runs to the end of the billing cycle; the Terms set 30 days' notice to the end of a month. Turn off Auto-Refill too. Build data stays viewable for one year.","routes":[{"channel":"direct_web","label":"Plan page: Cancel Subscription button","applies_to":"Monthly and annual usage-based plans and concurrency-based plans","who":"The Travis CI user or organization account that holds the plan (the docs don't name a role)","method":"self_serve","start_url":"https://app.travis-ci.com/account/plan","steps":[{"do":"Sign in and open Your Account, then Settings, then Plan (app.travis-ci.com/account/plan)","expect":"Cancel Subscription"},{"do":"Turn off Auto-refill first (Settings, Plan tab, Credits section, Credits tab) so credits stop being bought","expect":null},{"do":"Press the Cancel Subscription button. This notifies support that you want to cancel, and support follows up","expect":null},{"do":"Reply to support's follow-up until the cancellation is confirmed and processed","expect":null}],"confirm_by":"Support's follow-up; the docs don't describe a confirmation email or a status on the Plan page","effective":"The plan stays active until the end of the current billing cycle. On an annual plan, you keep the remaining contract time plus one extra month to use remaining credits","notice":"Plans renew automatically unless cancelled. The Terms of Service let either party end the agreement with 30 days' notice to the end of a month","refund":"No refund terms are published","fees":null,"source_ids":["t1","t2","t3","t4","t5","t6","t7","t20","t21","t24","t25","t26","t27","t28","t30","t31"]},{"channel":"direct_web","label":"Ask Travis CI support","applies_to":"Paid plans; the Billing FAQ says to contact support to cancel, and the Terms accept termination in writing","who":"The account holder of the plan","method":"email","start_url":"https://docs.travis-ci.com/user/billing-faq/","steps":[{"do":"Email Travis CI support at support@travis-ci.com and ask to cancel your paid plan","expect":null},{"do":"Ask support to confirm the date the plan ends, and turn off Auto-refill if it is on","expect":null}],"confirm_by":"A reply from support; the docs don't describe the confirmation","effective":"The plan stays active until the end of the current billing cycle; the Terms set 30 days' notice to the end of a month","notice":"30 days' notice to the end of a month, per the Terms of Service","refund":null,"fees":null,"source_ids":["t17","t18","t3","t30","t31","t20","t21"]},{"channel":"sales_contract","label":"Server (on-premises) plan","applies_to":"On-premises installations (the Server plan); the FAQ sends plan changes for these to sales","who":"The customer organization (the docs don't name a role)","method":"contact_sales","start_url":null,"steps":[{"do":"Contact Travis CI sales to change or end an on-premises plan, and check the notice terms in your own agreement","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["t19"]}],"pay_less":[{"type":"downgrade","what":"Change your plan subscription on the billing page at any time; a switch to a plan with different credits takes effect at the start of the following month","evidence":"documented","source_ids":["t15","t14"]},{"type":"annual_billing","what":"An annual plan gives a year of credits for the price of 11 months (a free month)","evidence":"documented","source_ids":["t16","t32"]},{"type":"free_plan","what":"The Free Plan has a limit of 20 concurrent jobs. Switching from a usage-based plan to the Free Plan cancels the paid plan","evidence":"documented","source_ids":["t13","t29"]},{"type":"student_or_nonprofit","what":"Free build credits for students (through the GitHub Education program) and for open-source projects, validated case by case; ask support","evidence":"documented","source_ids":["t33","t34"]}],"export":[{"data":"Build data, which you can view or save","how":"Build data can be viewed or saved for one year after canceling the subscription. The steps for saving it aren't on the pages read","format":null,"limits":"One year after cancellation. After that, build data is removed from Travis CI","source_ids":["t8","t9"]}],"after_cancel":{"access_until":"The end of the current billing cycle. On an annual plan, you keep the remaining contract time plus one extra month to use remaining credits","data_kept":"Build data can be viewed or saved for one year after cancelling, then it is removed. Stored personal data is generally kept only for the duration of the contract, according to the privacy policy","you_lose":["Unused credits: remaining credits expire on annual plans, and unused paid credits expire after 12 months","The ability to buy new credits, unless you rejoin a monthly or annual subscription","Build data once one year has passed since cancelling"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Turn off Auto-refill before cancelling (Settings, Plan tab, Credits section, Credits tab), or credits keep being bought","The Cancel Subscription button only notifies support; watch for their follow-up and get the end date confirmed","Cancelling a plan doesn't delete the account: ask Travis CI support to delete it","Unused paid credits expire after 12 months, and you can't buy new credits without a monthly or annual subscription","Save build data you need: it stays viewable for one year after cancelling, then it is removed"]},"sources":[{"id":"t1","url":"https://docs.travis-ci.com/user/billing-overview/","title":"Billing overview","publisher":"vendor","quote":"To cancel the current subscription, use the Cancel Subscription button on the Plan page.","supports":"the Cancel Subscription button on the Plan page"},{"id":"t2","url":"https://docs.travis-ci.com/user/billing-overview/","title":"Billing overview","publisher":"vendor","quote":"Users can cancel their current subscription anytime they like","supports":"subscriptions can be cancelled at any time"},{"id":"t3","url":"https://docs.travis-ci.com/user/billing-overview/","title":"Billing overview","publisher":"vendor","quote":"Your plan remains active until the end of the current billing cycle.","supports":"when access ends for a monthly plan"},{"id":"t4","url":"https://docs.travis-ci.com/user/billing-overview/","title":"Billing overview","publisher":"vendor","quote":"If not stated or set otherwise, the Monthly Usage-based plan is renewed automatically.","supports":"monthly plans renew automatically"},{"id":"t5","url":"https://docs.travis-ci.com/user/billing-overview/","title":"Billing overview","publisher":"vendor","quote":"If not stated or set otherwise, the Annual Usage-based plan is renewed automatically.","supports":"annual plans renew automatically"},{"id":"t6","url":"https://docs.travis-ci.com/user/billing-overview/","title":"Billing overview","publisher":"vendor","quote":"Users on an Annual Plan must explicitly cancel their yearly subscription","supports":"annual plans need an explicit cancel"},{"id":"t7","url":"https://docs.travis-ci.com/user/billing-overview/","title":"Billing overview","publisher":"vendor","quote":"users have the remaining time of the contract plus one extra month to use the remaining credits","supports":"when an annual plan's access and credits end"},{"id":"t8","url":"https://docs.travis-ci.com/user/billing-overview/","title":"Billing overview","publisher":"vendor","quote":"Users have one year after canceling the subscription to view or save build data","supports":"build data can be viewed or saved for a year"},{"id":"t9","url":"https://docs.travis-ci.com/user/billing-overview/","title":"Billing overview","publisher":"vendor","quote":"after one year of cancellation, build data is removed from Travis CI","supports":"build data is removed after one year"},{"id":"t11","url":"https://docs.travis-ci.com/user/billing-overview/","title":"Billing overview","publisher":"vendor","quote":"At the moment, unused paid credits expire after 12 months.","supports":"unused paid credits expire"},{"id":"t12","url":"https://docs.travis-ci.com/user/billing-overview/","title":"Billing overview","publisher":"vendor","quote":"any remaining credits expire","supports":"remaining credits expire on annual plans"},{"id":"t10","url":"https://docs.travis-ci.com/user/billing-overview/","title":"Billing overview","publisher":"vendor","quote":"users cannot purchase new credits unless rejoining a monthly or annual subscription","supports":"no new credits without a subscription"},{"id":"t13","url":"https://docs.travis-ci.com/user/billing-overview/","title":"Billing overview","publisher":"vendor","quote":"You switch from the Usage-based plan to a Free Plan (which cancels the paid Plan)","supports":"switching to the Free Plan cancels the paid plan"},{"id":"t14","url":"https://docs.travis-ci.com/user/billing-overview/","title":"Billing overview","publisher":"vendor","quote":"your new plan subscription will take effect at the start of the following month","supports":"plan changes take effect at the start of the following month"},{"id":"t15","url":"https://www.travis-ci.com/faq/","title":"Travis CI FAQ","publisher":"vendor","quote":"You can change your plan subscription on the billing page at any time","supports":"plans can be changed on the billing page"},{"id":"t16","url":"https://docs.travis-ci.com/user/billing-overview/","title":"Billing overview","publisher":"vendor","quote":"try an annual plan, where you get an annual amount of credits for the price of 11 months","supports":"the annual plan's price"},{"id":"t17","url":"https://docs.travis-ci.com/user/billing-faq/","title":"Billing FAQ","publisher":"vendor","quote":"If you want to cancel your paid plan, please contact our support.","supports":"paid plans can be cancelled by contacting support"},{"id":"t18","url":"https://docs.travis-ci.com/user/billing-autorefill/","title":"Auto-Refill","publisher":"vendor","quote":"support@travis-ci.com","supports":"the support email address"},{"id":"t19","url":"https://www.travis-ci.com/faq/","title":"Travis CI FAQ","publisher":"vendor","quote":"For on-premises installations, please contact sales","supports":"on-premises plans go through sales"},{"id":"t20","url":"https://docs.travis-ci.com/user/billing-autorefill/","title":"Auto-Refill","publisher":"vendor","quote":"To stop credit replenishment, simply disable the Auto-refill option.","supports":"disabling Auto-Refill stops automatic credit purchases"},{"id":"t21","url":"https://docs.travis-ci.com/user/billing-autorefill/","title":"Auto-Refill","publisher":"vendor","quote":"Find the Auto-refill under: Settings -> Plan tab -> Credits section -> Credits tab.","supports":"where the Auto-Refill setting is"},{"id":"t22","url":"https://docs.travis-ci.com/user/billing-faq/","title":"Billing FAQ","publisher":"vendor","quote":"If you want your account to be deleted, please contact the Travis CI support.","supports":"account deletion is separate and goes through support"},{"id":"t23","url":"https://docs.travis-ci.com/legal/privacy-policy","title":"Travis CI Privacy Policy","publisher":"vendor","quote":"these storage periods may vary, but are generally limited to the duration of the contractual relationship","supports":"stored personal data is generally kept for the contract's duration"},{"id":"t24","url":"https://docs.travis-ci.com/user/billing-overview/","title":"Billing overview","publisher":"vendor","quote":"Press the Cancel button to notify support of your desire to cancel your plan","supports":"the Cancel button notifies support, who follow up"},{"id":"t25","url":"https://docs.travis-ci.com/user/billing-overview/","title":"Billing overview","publisher":"vendor","quote":"Users on a Concurrency-based Subscription must explicitly cancel their subscription","supports":"concurrency plans need an explicit cancel"},{"id":"t26","url":"https://docs.travis-ci.com/user/billing-overview/","title":"Billing overview","publisher":"vendor","quote":"Your plan remains active until the end of the current billing cycle, which begins on the Date of Cancellation.","supports":"when a concurrency plan ends"},{"id":"t27","url":"https://docs.travis-ci.com/user/billing-overview/","title":"Billing overview","publisher":"vendor","quote":"Once users request cancellation, the remaining credits will be retained until the cancellation is confirmed and processed.","supports":"cancellation is confirmed and processed after the request"},{"id":"t28","url":"https://docs.travis-ci.com/user/billing-faq/","title":"Billing FAQ","publisher":"vendor","quote":"Your Account->Settings->Plan","supports":"where the Plan page is"},{"id":"t29","url":"https://docs.travis-ci.com/user/billing-overview/","title":"Billing overview","publisher":"vendor","quote":"The Free Plan assigned automatically upon sign-up has a limit of 20 concurrent jobs.","supports":"the Free Plan's limit"},{"id":"t30","url":"https://docs.travis-ci.com/legal/terms-of-service","title":"Travis CI Terms of Service","publisher":"vendor","quote":"The Parties may terminate this Agreement for any or no reason at their convenience with a 30 day notice to the end of each month.","supports":"30 days' notice to the end of a month"},{"id":"t31","url":"https://docs.travis-ci.com/legal/terms-of-service","title":"Travis CI Terms of Service","publisher":"vendor","quote":"Termination may be issued in writing or by using the provided account closing mechanism","supports":"ending the agreement in writing or in the account"},{"id":"t32","url":"https://www.travis-ci.com/faq/","title":"Travis CI FAQ","publisher":"vendor","quote":"you'll unlock a free month of service as our thanks for doing so","supports":"annual billing gives a free month"},{"id":"t33","url":"https://www.travis-ci.com/faq/","title":"Travis CI FAQ","publisher":"vendor","quote":"If you're a student, please see our education page for details about our program.","supports":"student program"},{"id":"t34","url":"https://www.travis-ci.com/faq/","title":"Travis CI FAQ","publisher":"vendor","quote":"on a case-by-case basis","supports":"open-source projects are validated case by case for free credits"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["What confirms a cancellation (an email or a status on the Plan page) isn't described in Travis CI's billing docs","Travis CI's billing docs and Terms of Service don't publish refund terms","The billing docs say a plan stays active to the end of the billing cycle, while the Terms set 30 days' notice to the end of a month; how the two combine isn't spelled out","Cancellation and notice terms for on-premises (Server) plans aren't published; they would be in your own agreement with Travis CI","What happens to Auto-refill purchases made after a cancel request isn't stated"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["The Cancel Subscription button notifies support, who follow up; steps and confirmation updated to match","Added the Terms of Service notice: 30 days to the end of a month, in writing or through the account (the draft said the terms had none)","Added the Plan page path (Your Account, Settings, Plan) and the Free Plan's 20 concurrent job limit","Added free credits for students and open-source projects, and the annual plan's free month","Rewrote the not-confirmed notes; all existing quotes re-checked"]}},"page":"https://stackcut.io/cancel/travis_ci","json":"https://stackcut.io/exits/travis_ci.json","evidence":{"packet_revision":"38c2102e74c274b06911cb59e373f3e34423db38a761f2d3188dd6a34660a4b0","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"travis-ci--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"travis-ci--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"travis-ci--sales-contract--r3","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"tunnelbear","name":"TunnelBear","category":"security_privacy","website":"https://www.tunnelbear.com","domains":["tunnelbear.com"],"summary":"Cancel on tunnelbear.com: Overview tab, Cancel, pick a reason, Cancel Subscription; unlimited data lasts until the period ends. iOS and Google Play subscriptions are cancelled with Apple or Google. Gotcha: 2- and 3-year plans don't renew, and refunds outside the 30-day first-year annual guarantee are case by case.","routes":[{"channel":"direct_web","label":"Billed by TunnelBear","applies_to":"Monthly and yearly Unlimited subscriptions bought on the TunnelBear website with a credit card","who":"The account holder, logged in on tunnelbear.com","method":"self_serve","start_url":"https://www.tunnelbear.com/account#/overview","steps":[{"do":"Log in to your TunnelBear account and select the Overview tab","expect":"the option to change or cancel your subscription"},{"do":"Click Cancel","expect":"a request for your reason for Downgrading"},{"do":"Select a reason for downgrading and click Cancel Subscription, then wait about 10 seconds while the downgrade completes","expect":null}],"confirm_by":"A confirmation email once the cancellation has been processed","effective":"You keep unlimited data until the end of the subscription period; the plan doesn't renew","notice":"Annual plans get a reminder email 30 days before the billing date","refund":"The Terms give a 30-day Money-Back Guarantee only for the first year of annual subscriptions bought directly on tunnelbear.com: contact TunnelBear Support within 30 days of the original purchase. Otherwise refunds are case by case, on request to Support. Cancelling doesn't trigger a refund","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s31"]},{"channel":"direct_web","label":"TunnelBear for Teams","applies_to":"TunnelBear for Teams subscriptions","who":"A Team administrator (only administrators can cancel)","method":"self_serve","start_url":"https://www.tunnelbear.com/team#/overview/","steps":[{"do":"Open your Teams account page and click the gear icon beside your Team name in the Overview section","expect":null},{"do":"Deactivate your team from there","expect":null}],"confirm_by":null,"effective":"A deactivated Teams subscription no longer renews; the Team can still use any data remaining on the account","notice":null,"refund":"Teams subscriptions aren't covered by the 30-day Money-Back Guarantee","fees":null,"source_ids":["s13","s14","s15","s16","s10"]},{"channel":"apple_app_store","applies_to":"Subscriptions bought in the TunnelBear iOS app through Apple","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"On your iPhone or iPad, open Settings and tap your name, then tap Subscriptions","expect":"TunnelBear"},{"do":"Tap the TunnelBear subscription, then tap Cancel Subscription","expect":null}],"confirm_by":"In Subscriptions, an expiration message in red text, or no Cancel button","effective":null,"notice":"On a free trial, cancel at least 24 hours before the trial ends","refund":"Not covered by TunnelBear's 30-day guarantee; Apple's refund policies apply, so ask Apple","fees":null,"source_ids":["s17","s18","s19","s20","s21","s10","s32"]},{"channel":"google_play","applies_to":"Subscriptions bought in the TunnelBear Android app through Google Play","who":"The Google Account that pays for the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Open your subscriptions in Google Play and select the TunnelBear subscription","expect":"Cancel subscription"},{"do":"Tap Cancel subscription and follow the instructions","expect":null}],"confirm_by":null,"effective":"Google lets you use the subscription for the time already paid","notice":null,"refund":"Not covered by TunnelBear's 30-day guarantee","fees":null,"source_ids":["s22","s23","s10","s32"]}],"pay_less":[{"type":"free_plan","what":"TunnelBear's Free plan includes 2GB of secure browsing, with no payment","evidence":"documented","source_ids":["s24"]}],"export":[],"after_cancel":{"access_until":"The end of the subscription period","data_kept":"Not stated for cancelled accounts. After you delete the account, removing all traces from TunnelBear's servers can take up to 30 days","you_lose":["Unlimited data once the subscription period ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The cancel flow asks you to select a reason for downgrading before Cancel Subscription","tips":["Two-year and three-year plans don't renew automatically, so there is nothing to cancel","Cancelling doesn't trigger a refund; ask TunnelBear Support, and expect a case-by-case review outside the 30-day guarantee","Only a Team administrator can cancel TunnelBear for Teams","You can't delete a premium account while it has unlimited time left: cancel, wait for it to run out, then delete it, or ask Support to delete it right away","iOS and Android subscribers change their plan through TunnelBear Support","Bought through another reseller? That reseller's refund policy applies, so contact it"]},"sources":[{"id":"s1","url":"https://help.tunnelbear.com/hc/en-us/articles/360007372431-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Monthly and yearly TunnelBear subscriptions are set to automatically renew unless you cancel them in advance.","supports":"which plans auto-renew"},{"id":"s2","url":"https://help.tunnelbear.com/hc/en-us/articles/360007372431-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"If you paid with your credit card, log into your account and select the \"Overview\" tab.","supports":"where the web cancel flow starts"},{"id":"s3","url":"https://help.tunnelbear.com/hc/en-us/articles/360007372431-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Click \"cancel\" and run through the steps. You should receive a confirmation email when the cancellation has been processed.","supports":"the cancel step and the confirmation email"},{"id":"s4","url":"https://help.tunnelbear.com/hc/en-us/articles/360007372431-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Select reason for \"Downgrading\" and click \"Cancel Subscription\"","supports":"the reason prompt and the final button"},{"id":"s5","url":"https://help.tunnelbear.com/hc/en-us/articles/360007372431-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"After cancelling your subscription, you'll still have access to your unlimited data until the end of your subscription period.","supports":"when a cancellation takes effect"},{"id":"s6","url":"https://help.tunnelbear.com/hc/en-us/articles/360007372431-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"If you purchased a two-year or three-year plan, you do not have to cancel a subscription. These are non-recurring plans and will not automatically renew.","supports":"2- and 3-year plans don't renew"},{"id":"s7","url":"https://help.tunnelbear.com/hc/en-us/articles/360007372431-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Cancelling your subscription will not automatically trigger a refund.","supports":"cancelling doesn't refund"},{"id":"s8","url":"https://www.tunnelbear.com/terms-of-service","title":"TunnelBear Terms of Service","publisher":"vendor","quote":"If you are on annual plan, we'll send you a reminder 30 days before your billing date.","supports":"the renewal reminder for annual plans"},{"id":"s9","url":"https://www.tunnelbear.com/terms-of-service","title":"TunnelBear Terms of Service","publisher":"vendor","quote":"This guarantee only applies to the first year of annual subscriptions purchased directly from","supports":"the 30-day guarantee covers only the first year of annual web plans"},{"id":"s10","url":"https://www.tunnelbear.com/terms-of-service","title":"TunnelBear Terms of Service","publisher":"vendor","quote":"Monthly subscriptions, TunnelBear for Teams, and purchases made through iOS or Google Play are not eligible for refunds under this guarantee.","supports":"what the guarantee excludes"},{"id":"s11","url":"https://help.tunnelbear.com/hc/en-us/articles/360032170811-How-do-I-get-a-refund","title":"How do I get a refund?","publisher":"vendor","quote":"TunnelBear may offer refunds on a case-by-case basis.","supports":"other refunds are case by case"},{"id":"s12","url":"https://www.tunnelbear.com/terms-of-service","title":"TunnelBear Terms of Service","publisher":"vendor","quote":"your TunnelBear subscription will automatically renew at the end of each billing period unless you cancel it.","supports":"auto-renewal in the Terms"},{"id":"s13","url":"https://help.tunnelbear.com/hc/en-us/articles/360007372431-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Please note that only administrators can cancel a TunnelBear for Teams account.","supports":"who can cancel Teams"},{"id":"s14","url":"https://help.tunnelbear.com/hc/en-us/articles/360007083951-How-do-I-cancel-my-team-subscription","title":"How do I cancel my team subscription?","publisher":"vendor","quote":"click the gear icon beside your Team name in the Overview section. You can deactivate your team from here.","supports":"the Teams cancel steps"},{"id":"s15","url":"https://help.tunnelbear.com/hc/en-us/articles/360007083951-How-do-I-cancel-my-team-subscription","title":"How do I cancel my team subscription?","publisher":"vendor","quote":"When your subscription is deactivated, it will no longer renew automatically.","supports":"deactivating stops renewal"},{"id":"s16","url":"https://help.tunnelbear.com/hc/en-us/articles/360007083951-How-do-I-cancel-my-team-subscription","title":"How do I cancel my team subscription?","publisher":"vendor","quote":"That said, your Team will still be able to use any data remaining on the account.","supports":"what a Team keeps after deactivating"},{"id":"s17","url":"https://help.tunnelbear.com/hc/en-us/articles/360007372431-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"If you have an iOS subscription, see this article for instructions on how to cancel.","supports":"iOS subscriptions are cancelled through Apple (the link goes to Apple's help)"},{"id":"s18","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"s19","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm an Apple cancellation"},{"id":"s20","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.","supports":"the free-trial notice"},{"id":"s21","url":"https://help.tunnelbear.com/hc/en-us/articles/360032170811-How-do-I-get-a-refund","title":"How do I get a refund?","publisher":"vendor","quote":"if you purchased your subscription via iTunes/Apple App Store or other third-party resellers, your purchase is subject to the reseller's refund policies.","supports":"Apple and other resellers handle their own refunds"},{"id":"s22","url":"https://help.tunnelbear.com/hc/en-us/articles/360007372431-How-do-I-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"If you have a Google Play subscription, check out this article instead.","supports":"Google Play subscriptions are cancelled through Google (the link goes to Google's help)"},{"id":"s23","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when a Google Play cancellation takes effect"},{"id":"s24","url":"https://www.tunnelbear.com/pricing","title":"TunnelBear pricing","publisher":"vendor","quote":"2GB of secure browsing","supports":"what the Free plan includes"},{"id":"s25","url":"https://help.tunnelbear.com/hc/en-us/articles/360061418291-Why-can-t-I-delete-my-premium-account","title":"Why can't I delete my premium account?","publisher":"vendor","quote":"You won't be able to delete your account if you still have unlimited tunnelling time left on your subscription.","supports":"a premium account can't be deleted with time left"},{"id":"s26","url":"https://help.tunnelbear.com/hc/en-us/articles/360061418291-Why-can-t-I-delete-my-premium-account","title":"Why can't I delete my premium account?","publisher":"vendor","quote":"If you'd prefer your account deleted immediately, please contact our friendly Support Bears and they can get that handled for you.","supports":"Support can delete the account right away"},{"id":"s27","url":"https://help.tunnelbear.com/hc/en-us/articles/360061418291-Why-can-t-I-delete-my-premium-account","title":"Why can't I delete my premium account?","publisher":"vendor","quote":"While an account deletion will occur immediately, it may take up to 30 days to remove all traces of the account from our servers.","supports":"how long data lingers after deletion"},{"id":"s28","url":"https://help.tunnelbear.com/hc/en-us/articles/360006798452--How-do-I-change-my-subscription-type","title":"How do I change my subscription type?","publisher":"vendor","quote":"If you paid via Android or iOS and would like to change your subscription type, contact our friendly Support Bears for assistance.","supports":"app-store subscribers change plans through Support"},{"id":"s29","url":"https://help.tunnelbear.com/hc/en-us/articles/360006798712-Can-I-convert-my-individual-account-to-a-Teams-account","title":"Can I convert my individual account to a Teams account?","publisher":"vendor","quote":"Paid via PayPal, iTunes, or Google Play: we can't refund you automatically.","supports":"PayPal is also a payment method"},{"id":"s30","url":"https://www.tunnelbear.com/terms-of-service","title":"TunnelBear Terms of Service","publisher":"vendor","quote":"TunnelBear may consider in its discretion and on a case-by-case basis certain refund requests for subscriptions.","supports":"discretionary refunds in the Terms"},{"id":"s31","url":"https://www.tunnelbear.com/terms-of-service","title":"TunnelBear Terms of Service","publisher":"vendor","quote":"To obtain a refund, contact TunnelBear Support within 30 days of your original purchase date.","supports":"how to claim the 30-day guarantee"},{"id":"s32","url":"https://www.tunnelbear.com/terms-of-service","title":"TunnelBear Terms of Service","publisher":"vendor","quote":"If you are subscribed through iOS or Android you'll need to cancel through Apple or Google.","supports":"app-store subscriptions are cancelled through Apple or Google"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["TunnelBear's help covers cancelling website plans paid by credit card; steps for website plans paid with PayPal aren't documented","How to cancel a subscription bought from a third-party reseller isn't documented; TunnelBear only says the reseller's refund policy applies","When access ends after cancelling an iOS subscription isn't stated on TunnelBear's or Apple's cancel pages","How long TunnelBear keeps data for a cancelled account that isn't deleted isn't stated; no data export is documented","TunnelBear's pricing page doesn't list separate monthly, yearly and multi-year Unlimited prices, so no cheaper paid plan is compared"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked all four routes against TunnelBear's cancel, Teams-cancel and refund articles, its Terms, and Apple's and Google Play's cancel pages: steps, timing, the confirmation email and refund rules are confirmed","Refund: added how to claim the 30-day guarantee, by contacting Support within 30 days of the original purchase (s31)","The app-store routes now also cite the Terms: iOS and Android subscriptions are cancelled through Apple or Google (s32)"]}},"delete_account":{"url":"https://www.tunnelbear.com/account/remove","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/tunnelbear","json":"https://stackcut.io/exits/tunnelbear.json","evidence":{"packet_revision":"abd0212485e45210622afd8e82253dd3e62d64deb7647500444c907945178bc7","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"tunnelbear--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"tunnelbear--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"tunnelbear--apple-app-store--r3","channel":"apple_app_store","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"tunnelbear--google-play--r4","channel":"google_play","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"tuta","name":"Tuta","category":"security_privacy","website":"https://tuta.com","domains":["tuta.com","tutanota.com","tutao.de"],"summary":"Cancel in your account or by text-form notice to Tutao: at least one month before a first monthly or yearly term ends, then one month's notice anytime. Consumers can withdraw within 14 days for a full refund. Plans bought in the iPhone app cancel through Apple. Back up mail first.","routes":[{"channel":"direct_web","label":"Cancel in your account","applies_to":"Tuta paid plans (such as Revolutionary and Legend) paid monthly or yearly","who":"The account holder","method":"self_serve","start_url":null,"steps":[{"do":"Back up the emails and data you want to keep: storing and backing up your data is your responsibility","expect":null},{"do":"Sign in to your Tuta account and cancel (terminate) the plan there","expect":null},{"do":"Time it: during the first term, give notice at least one month before it ends; after the first term, the plan ends one month after your notice","expect":null}],"confirm_by":null,"effective":"First term: the end of the term, if you give notice at least one month before it. After the first term the plan becomes a non-fixed-term contract that ends one month after notice","notice":"One month before the end of the first term; after that, one month's notice at any time","refund":"Consumers can withdraw within 14 days of the contract date without giving a reason, and all payments are returned. Otherwise the Terms only describe refunding prepaid fees when Tutao ends the contract early","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s19"]},{"channel":"direct_web","label":"Give notice in text form","applies_to":"Any Tuta paid plan, if you'd rather not cancel inside the account","who":"The account holder","method":"letter","start_url":null,"steps":[{"do":"Send Tutao a cancellation notice in text form, for example a letter to Tutao GmbH, Deisterstr. 17a, 30449 Hanover, Germany, naming your Tuta account","expect":null},{"do":"Send it in time: at least one month before the end of a first term, or one month before the date you want the plan to end after that","expect":null}],"confirm_by":null,"effective":"The same timing as cancelling in the account","notice":"One month before the end of the first term; after that, one month's notice at any time","refund":null,"fees":null,"source_ids":["s1","s3","s4","s5","s12","s18"]},{"channel":"apple_app_store","applies_to":"Revolutionary or Legend plans bought in the Tuta iPhone or iPad app, which the App Store lists as monthly and yearly in-app purchases","who":"The Apple Account that bought the plan","method":"platform_settings","start_url":null,"steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then the Tuta subscription","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription (you may need to scroll down)","expect":null}],"confirm_by":"No Cancel button, or an expiration message in red, means the subscription is already cancelled","effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s21","s22","s23","s24","s25","s26"]},{"channel":"sales_contract","label":"Business contracts","applies_to":"Tuta plans bought by a company","who":"The company's account holder","method":"self_serve","start_url":null,"steps":[{"do":"Cancel through a statement in the company's Tuta account, or by notice to Tutao in text form, at least one month before the agreed term ends","expect":null}],"confirm_by":null,"effective":"A company contract that isn't terminated renews for the agreed term again (for a 12-month contract, another 12 months)","notice":"One month before the end of the agreed term, for company contracts of up to 12 months","refund":null,"fees":null,"source_ids":["s5","s13","s20"]}],"pay_less":[{"type":"free_plan","what":"Tuta Free: 1 GB of storage, one calendar and 3 labels. A free account that isn't used for at least six months can be terminated without notice","evidence":"documented","source_ids":["s14","s15","s16"]},{"type":"annual_billing","what":"Paying yearly instead of monthly; the pricing page advertises SAVE 50% for yearly billing","evidence":"documented","source_ids":["s17","s1"]}],"export":[],"after_cancel":{"access_until":"The end of the term your notice applies to","data_kept":null,"you_lose":["The paid plan's services: Tutao isn't obliged to provide them after the contract ends","Anything you haven't backed up: keeping your data is your responsibility"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Give notice at least one month before the end of the first monthly or yearly term; once it has passed, the plan runs without a fixed term and needs one month's notice","Consumers have a 14-day right of withdrawal from the contract date, with all payments returned","Back up mail and data before the plan ends: the Terms make that the customer's job","Free accounts left unused for six months can be closed without notice","Company contracts renew for the same term again unless terminated","Tutao's hello@tutao.de address doesn't take support requests","Plans bought in the iPhone app are App Store in-app purchases: cancel those in the Apple Account's subscription settings"]},"sources":[{"id":"s1","url":"https://tuta.com/pricing","title":"Pricing","publisher":"vendor","quote":"The subscription period is one month when paying monthly and one year when paying yearly.","supports":"monthly and yearly terms"},{"id":"s2","url":"https://tuta.com/pricing","title":"Pricing","publisher":"vendor","quote":"After the initial period, the plan will turn into a non-fixed term contract and may be cancelled at any time.","supports":"after the first term"},{"id":"s3","url":"https://tuta.com/terms","title":"Terms and Conditions","publisher":"vendor","quote":"Contracts with a fixed term up to 12 months may be terminated by either party with a notice period of one month prior to the end of the agreed term.","supports":"notice during the first term"},{"id":"s4","url":"https://tuta.com/terms","title":"Terms and Conditions","publisher":"vendor","quote":"Contracts without a fixed term may be terminated by either party at any time with a notice period of one month.","supports":"notice after the first term"},{"id":"s5","url":"https://tuta.com/terms","title":"Terms and Conditions","publisher":"vendor","quote":"The ordinary termination by the customer is carried out through a statement in the customer's account or another declaration of notice in textual form towards Tutao.","supports":"how to cancel"},{"id":"s6","url":"https://tuta.com/terms","title":"Terms and Conditions","publisher":"vendor","quote":"If the contract is not terminated, the contract is automatically renewed without a fixed term.","supports":"consumer renewal"},{"id":"s7","url":"https://tuta.com/terms","title":"Terms and Conditions","publisher":"vendor","quote":"You have the right to cancel this contract within fourteen days without giving any reason.","supports":"the 14-day right of withdrawal"},{"id":"s8","url":"https://tuta.com/terms","title":"Terms and Conditions","publisher":"vendor","quote":"The withdrawal period is fourteen days from the date of contract.","supports":"when the withdrawal period runs"},{"id":"s9","url":"https://tuta.com/terms","title":"Terms and Conditions","publisher":"vendor","quote":"If you withdraw from this contract, we have to return all payments that we have received from you","supports":"withdrawal refunds"},{"id":"s10","url":"https://tuta.com/terms","title":"Terms and Conditions","publisher":"vendor","quote":"Prepaid fees are refunded to the customer if Tutao ends the contract prior to the end of the billing period.","supports":"refunds when Tutao ends the contract"},{"id":"s11","url":"https://tuta.com/terms","title":"Terms and Conditions","publisher":"vendor","quote":"The timely storage and backup of the data, is the customer's responsibility.","supports":"back up before cancelling"},{"id":"s12","url":"https://tuta.com/imprint","title":"Imprint","publisher":"vendor","quote":"Deisterstr. 17a","supports":"Tutao's postal address"},{"id":"s13","url":"https://tuta.com/terms","title":"Terms and Conditions","publisher":"vendor","quote":"the contract is automatically renewed for the term agreed-upon in the contract, i.e. in case of a 12-month contract period, the contract is automatically renewed for another 12 months.","supports":"company contract renewal"},{"id":"s14","url":"https://tuta.com/pricing","title":"Pricing","publisher":"vendor","quote":"1 GB storage","supports":"the Free plan's storage"},{"id":"s15","url":"https://tuta.com/terms","title":"Terms and Conditions","publisher":"vendor","quote":"Tutao is entitled to terminate the contract without notice in case of a free of charge tariff if the account was not used for at least six months.","supports":"the inactivity rule for free accounts"},{"id":"s16","url":"https://tuta.com/pricing","title":"Pricing","publisher":"vendor","quote":"One calendar","supports":"the Free plan's calendar limit"},{"id":"s17","url":"https://tuta.com/pricing","title":"Pricing","publisher":"vendor","quote":"SAVE 50%","supports":"yearly billing savings"},{"id":"s18","url":"https://tuta.com/imprint","title":"Imprint","publisher":"vendor","quote":"Support requests to this email address will be ignored.","supports":"the company email isn't for support"},{"id":"s19","url":"https://tuta.com/terms","title":"Terms and Conditions","publisher":"vendor","quote":"After termination of the contract, Tutao is no longer obligated to provide the contractual services.","supports":"what ends with the contract"},{"id":"s20","url":"https://tuta.com/terms","title":"Terms and Conditions","publisher":"vendor","quote":"Contracts with companies with a fixed term of one or up to 12 months may be terminated by either party with a notice period of one month","supports":"notice for company contracts"},{"id":"s21","url":"https://apps.apple.com/us/app/tuta-mail/id922429609","title":"Tuta Mail on the App Store","publisher":"platform","quote":"Revolutionary (Monthly)","supports":"plans are sold as in-app purchases in the iPhone app"},{"id":"s22","url":"https://apps.apple.com/us/app/tuta-mail/id922429609","title":"Tuta Mail on the App Store","publisher":"platform","quote":"Legend (Yearly)","supports":"yearly plans are sold in the iPhone app"},{"id":"s23","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name.","supports":"the first Apple step"},{"id":"s24","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"Tap Subscriptions.","supports":"the Subscriptions step"},{"id":"s25","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button.","supports":"the final Apple step"},{"id":"s26","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["The exact menus for cancelling or downgrading in the Tuta app and web app aren't confirmed in this guide; Tuta's Payment FAQ describes them","Tuta's own pages don't say when a plan bought in the iPhone app ends after cancelling with Apple, or how that fits Tuta's notice terms","Whether Tuta's Android app sells plans through Google Play isn't confirmed; Tuta's Payment FAQ would say","How to export your emails before cancelling isn't confirmed; Tuta's How to use FAQ would describe it","What happens to your emails, extra addresses and custom domains after a plan ends, and how long data is kept, isn't confirmed","How to delete a Tuta account isn't confirmed; Tuta's support FAQ would describe it"],"review":{"by":"stackcut-review","on":"2026-10-06","result":"partial","notes":["Notice periods, the 14-day withdrawal right, refunds and the backup rule match Tuta's Terms and pricing page","Added the company-contract notice period from the Terms: one month before the end of the agreed term","Added an App Store route: the App Store lists Tuta's Revolutionary and Legend plans as monthly and yearly in-app purchases","Tuta's support FAQ pages weren't available to re-check, so in-app menus, export steps and Google Play billing remain unconfirmed"]}},"delete_account":{"url":"https://app.tuta.com/settings/global","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/tuta","json":"https://stackcut.io/exits/tuta.json","evidence":{"packet_revision":"5b1fde26caec862240cb672b4383537b1935be47d6b9b9bb5d55f2ac2cb14ffc","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"tuta--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"tuta--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"tuta--apple-app-store--r3","channel":"apple_app_store","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"tuta--sales-contract--r4","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"twilio","name":"Twilio","category":"developer_tools","website":"https://www.twilio.com","domains":["twilio.com"],"summary":"Usage-billed. Delete phone numbers to release them and stop their monthly fee, and close subaccounts you don't need. Ending the agreement takes at least 30 days' written notice by email. Fees once paid are non-refundable, and stored data is deleted 30 days after termination.","routes":[{"channel":"direct_web","label":"Release phone numbers","applies_to":"Phone numbers on the account, which carry a monthly fee","who":"An account user who can manage the phone numbers (the pages checked don't name roles)","method":"self_serve","start_url":"https://www.twilio.com/docs/phone-numbers/api/incomingphonenumber-resource","steps":[{"do":"Delete each phone number you no longer need. Deleting an IncomingPhoneNumber through the API releases it from your account","expect":null}],"confirm_by":null,"effective":"Twilio stops answering calls to the number and stops charging the monthly fee. It may reclaim and assign the number to another customer","notice":null,"refund":null,"fees":null,"source_ids":["s9","s10","s11"]},{"channel":"direct_web","label":"Close a subaccount","applies_to":"Subaccounts under a main Twilio account","who":"Whoever manages the main account, using a Main API key (standard API keys can't act for the parent account)","method":"self_serve","start_url":"https://www.twilio.com/docs/iam/api/subaccounts","steps":[{"do":"Move any phone numbers you want to keep out of the subaccount first, because closing releases them","expect":null},{"do":"Update the subaccount through the Accounts API with Status set to closed","expect":"status: closed"}],"confirm_by":"The Accounts API returns the subaccount with status closed; it still appears in your accounts list","effective":"At once: Twilio releases all of the subaccount's phone numbers and shuts it down. A closed account can't be reopened","notice":null,"refund":null,"fees":null,"source_ids":["s8","s12","s13","s14","s15"]},{"channel":"sales_contract","label":"Termination under the Terms of Service","applies_to":"Accounts under Twilio's Terms of Service, including any Order Form in place","who":"The customer, who may terminate for convenience","method":"email","start_url":"https://www.twilio.com/en-us/legal/tos","steps":[{"do":"Email written notice to legalnotices@twilio.com that you are terminating the agreement for convenience, at least 30 days before the date it should end","expect":null}],"confirm_by":null,"effective":"If any Order Forms are in effect, the agreement doesn't end until they have all expired or been terminated under their own terms. Section 3 (fees and payment) survives termination","notice":"At least thirty (30) days' prior written notice, sent by email","refund":"Fees, once paid, are non-refundable","fees":"Payment obligations are non-cancelable under the terms","source_ids":["s1","s2","s3","s4","s5","s6"]},{"channel":"reseller_or_partner","label":"Billed through a Fulfillment Reseller","applies_to":"Customers who buy Twilio through a third-party fulfillment reseller","who":"The customer named in the agreement with the reseller","method":"contact_sales","start_url":null,"steps":[{"do":"Contact the reseller you pay. Under Twilio's terms you pay Twilio's fees to the reseller under your agreement with them (the Fulfillment Agreement), so its end terms apply to the payments","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s16"]}],"pay_less":[],"export":[{"data":"Customer content stored in Twilio's services","how":"Use the services' self-service features. After the agreement ends, Twilio gives you 30 days from the termination date to get a copy","format":null,"limits":"Stored content is deleted 30 days after the termination date","source_ids":["s17","s18","s19"]}],"after_cancel":{"access_until":"Not stated for closing the main account. A released number stops answering calls once it is deleted; a closed subaccount can't make or take calls or messages","data_kept":"Under the Data Protection Addendum, Twilio deletes stored customer content 30 days after the termination date and from backups after 60 days (SendGrid backups after one year), unless law requires keeping it. Closed subaccounts' data is deleted 30 days after closure when that deletion setting is on","you_lose":["Phone numbers you delete, which Twilio may reassign to another customer","Phone numbers on a subaccount you close, which are released","Stored content, 30 days after the agreement ends","Fees already paid, which are non-refundable"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Delete unneeded phone numbers first. Deleting releases the number and stops the monthly fee, and Twilio may reassign it","A suspended subaccount is still charged monthly for its phone numbers; closing it releases them, and it can't be reopened","The Subaccounts API can't close the main account","Payment obligations are non-cancelable and fees once paid are non-refundable, under the terms","Ending the agreement for convenience needs at least 30 days' prior written notice, sent by email to legalnotices@twilio.com"]},"sources":[{"id":"s1","url":"https://www.twilio.com/en-us/legal/tos","title":"Twilio Terms of Service","publisher":"vendor","quote":"by providing the other party with at least thirty (30) days prior written notice","supports":"termination for convenience needs 30 days' written notice (Section 8.2.1)"},{"id":"s2","url":"https://www.twilio.com/en-us/legal/tos","title":"Twilio Terms of Service","publisher":"vendor","quote":"Notices to Twilio will be provided via email to legalnotices@twilio.com.","supports":"how notice must be sent (Section 9.5)"},{"id":"s3","url":"https://www.twilio.com/en-us/legal/tos","title":"Twilio Terms of Service","publisher":"vendor","quote":"this Agreement will not terminate until all such Order Form(s) have expired or have been terminated","supports":"Order Forms keep the agreement going (Section 8.2.1)"},{"id":"s4","url":"https://www.twilio.com/en-us/legal/tos","title":"Twilio Terms of Service","publisher":"vendor","quote":"Except as otherwise expressly set forth herein, payment obligations are non-cancelable","supports":"payment obligations can't be cancelled (Section 3.3)"},{"id":"s5","url":"https://www.twilio.com/en-us/legal/tos","title":"Twilio Terms of Service","publisher":"vendor","quote":"once paid, are non-refundable","supports":"fees are non-refundable (Section 3.3)"},{"id":"s6","url":"https://www.twilio.com/en-us/legal/tos","title":"Twilio Terms of Service","publisher":"vendor","quote":"Upon termination of this Agreement, the terms of this Section 8.3 and the terms of the following Sections will survive:","supports":"fees and data terms survive termination (Section 8.3)"},{"id":"s7","url":"https://www.twilio.com/en-us/legal/tos","title":"Twilio Terms of Service","publisher":"vendor","quote":"Section 4 (Ownership, Customer Data, and Confidentiality)","supports":"customer data terms survive termination"},{"id":"s8","url":"https://www.twilio.com/docs/iam/api/account","title":"Accounts API","publisher":"vendor","quote":"Permanently close a subaccount","supports":"closing subaccounts through the Accounts API"},{"id":"s9","url":"https://www.twilio.com/docs/phone-numbers/api/incomingphonenumber-resource","title":"IncomingPhoneNumber resource","publisher":"vendor","quote":"Deleting an IncomingPhoneNumber releases it from your account.","supports":"deleting a number releases it"},{"id":"s10","url":"https://www.twilio.com/docs/phone-numbers/api/incomingphonenumber-resource","title":"IncomingPhoneNumber resource","publisher":"vendor","quote":"Twilio will no longer answer calls to this number and will stop charging the monthly fee.","supports":"the monthly fee stops after release"},{"id":"s11","url":"https://www.twilio.com/docs/phone-numbers/api/incomingphonenumber-resource","title":"IncomingPhoneNumber resource","publisher":"vendor","quote":"Twilio might reclaim and assign the number to another customer, so delete numbers with caution.","supports":"a released number can go to another customer"},{"id":"s12","url":"https://www.twilio.com/docs/iam/api/account","title":"Accounts API","publisher":"vendor","quote":"To create, update, or list subaccounts, use a Main API key.","supports":"who can close a subaccount"},{"id":"s13","url":"https://www.twilio.com/docs/iam/api/subaccounts","title":"Subaccounts","publisher":"vendor","quote":"When you close a subaccount, Twilio will release all phone numbers assigned to it and shut it down completely.","supports":"what closing a subaccount does"},{"id":"s14","url":"https://www.twilio.com/docs/iam/api/subaccounts","title":"Subaccounts","publisher":"vendor","quote":"Note that you can't reopen a closed account.","supports":"closing can't be undone"},{"id":"s15","url":"https://www.twilio.com/docs/iam/api/subaccounts","title":"Subaccounts","publisher":"vendor","quote":"Twilio will delete all subaccount data 30 days after closure","supports":"subaccount data deletion when the setting is on"},{"id":"s16","url":"https://www.twilio.com/en-us/legal/tos","title":"Twilio Terms of Service","publisher":"vendor","quote":"you will pay all fees due for your use of the Services directly to the Fulfillment Reseller","supports":"reseller-billed customers pay the reseller (Section 3.4)"},{"id":"s17","url":"https://www.twilio.com/en-us/legal/data-protection-addendum","title":"Twilio Data Protection Addendum","publisher":"vendor","quote":"Customer is able to export or delete Customer Content using the self-service features of the Services","supports":"export through self-service features"},{"id":"s18","url":"https://www.twilio.com/en-us/legal/data-protection-addendum","title":"Twilio Data Protection Addendum","publisher":"vendor","quote":"provide Customer with thirty (30) days after the termination effective date to obtain a copy","supports":"30 days to get a copy after termination"},{"id":"s19","url":"https://www.twilio.com/en-us/legal/data-protection-addendum","title":"Twilio Data Protection Addendum","publisher":"vendor","quote":"automatically delete any stored Customer Content thirty (30) days after the termination effective date","supports":"deletion 30 days after termination"},{"id":"s20","url":"https://www.twilio.com/en-us/legal/data-protection-addendum","title":"Twilio Data Protection Addendum","publisher":"vendor","quote":"automatically delete any stored Customer Content on Twilio's back-up systems sixty (60) days","supports":"backup deletion after 60 days"},{"id":"s21","url":"https://www.twilio.com/docs/iam/api/subaccounts","title":"Subaccounts","publisher":"vendor","quote":"However, you will be charged monthly for any phone numbers the subaccount owns.","supports":"suspended subaccounts still pay for numbers"},{"id":"s22","url":"https://www.twilio.com/docs/iam/api/subaccounts","title":"Subaccounts","publisher":"vendor","quote":"You also can't close your main account","supports":"the API can't close the main account"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Twilio's public developer docs don't give Console steps for releasing a phone number; the API route is listed instead","The steps to close the main Twilio account in the Console aren't on Twilio's public developer docs or terms; they would be in Twilio's help center","How removing a payment method or an unused prepaid balance is handled when closing isn't stated in Twilio's terms or developer docs","When the final usage invoice is issued after the account is closed isn't stated in Twilio's terms","Whether a number's monthly fee keeps applying during the 30-day notice period isn't stated in the terms","The end terms for customers billed through a Fulfillment Reseller are set by their agreement with that reseller, not Twilio's public terms"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Termination: the agreement continues until Order Forms have expired or been terminated (the draft said only expired)","Added a route for closing subaccounts through the Accounts API (Main API key; numbers released; can't be reopened)","Added a reseller route: customers who buy through a Fulfillment Reseller pay that reseller under their own agreement","Added export and data retention from the Data Protection Addendum: 30 days to get a copy, deletion 30 days after termination, backups after 60 days","Added tips: suspended subaccounts still pay for numbers; the API can't close the main account","Rewrote the not-confirmed notes for readers and dropped the one the review resolved"]}},"delete_account":{"url":"https://support.twilio.com/hc/en-us/requests/new","difficulty":"hard","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/twilio","json":"https://stackcut.io/exits/twilio.json","evidence":{"packet_revision":"2195ebfec5da3335c199a7f88b5f7c747de327504c81e35e5842acd8c0fbfb9d","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"twilio--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"twilio--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"twilio--sales-contract--r3","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"twilio--reseller-or-partner--r4","channel":"reseller_or_partner","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"typeform","name":"Typeform","category":"productivity","website":"https://www.typeform.com","domains":["typeform.com"],"summary":"Owners or admins: Plan & Billing, Cancel my plan, pick Free (Get Free), complete the survey, tick the checkbox, then Cancel my plan. It takes effect at the end of the paid period and can be undone until then. No refunds. Enterprise and Growth Custom plans go through your CSM.","routes":[{"channel":"direct_web","label":"Cancel to the Free plan","applies_to":"Self-serve paid Typeform plans, billed monthly or yearly","who":"An organization owner or admin","method":"self_serve","start_url":null,"steps":[{"do":"Log in, click the organization icon in the top left corner, and go to Plan & Billing","expect":"Cancel my plan"},{"do":"Click Cancel my plan (on a Growth plan, open the Individuals tab first)","expect":"the plans, including Free"},{"do":"Select the Free plan and click Get Free","expect":"a review of your changes and Continue to survey"},{"do":"Review the changes and click Continue to survey","expect":"the cancellation survey"},{"do":"Complete the cancellation survey and click Submit at the end","expect":"a confirmation checkbox"},{"do":"Tick the checkbox on the left to confirm, then click Cancel my plan","expect":null}],"confirm_by":"An email confirming the cancellation (check spam); if none arrives, check that Plan & billing shows the cancellation","effective":"The cancellation takes effect at the end of the paid period; until then you can undo it on the Plan & billing page with Stop! I changed my mind","notice":"Cancel before the prepaid period ends: all plans are recurring and renew automatically","refund":"Subject to applicable law, fees are nonrefundable, with no refund or credit for subscriptions cancelled before the end of the current period","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s14","s15","s16","s17","s18","s36","s44","s45"]},{"channel":"sales_contract","applies_to":"Enterprise and Growth Custom plans (Enterprise plans can be paid by manual invoice)","who":"An organization owner or admin, through the Typeform CSM","method":"contact_sales","start_url":null,"steps":[{"do":"Contact your Typeform customer success manager (CSM) to change or end the plan","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"Typeform does not refund contracts cancelled before the contracted period ends","fees":null,"source_ids":["s19","s20","s21","s22"]}],"pay_less":[{"type":"downgrade","what":"Switch to a cheaper plan or billing frequency: Plan & Billing, then Change plan. It takes effect at the end of the paid period, and forms using features outside the new plan may go into trial mode","evidence":"documented","source_ids":["s23","s24","s25"]},{"type":"annual_billing","what":"Yearly plans cost less: for example, a monthly Plus plan without response add-ons is $59 a month, while a yearly plan is $590 (just under $50 a month)","evidence":"documented","source_ids":["s26"]},{"type":"free_plan","what":"Move to the Free plan (Get Free): previously collected responses stay accessible and can be downloaded, but forms that use paid features may switch to trial mode","evidence":"documented","source_ids":["s5","s27","s28","s29"]}],"export":[{"data":"Form responses, and files uploaded through File Upload questions","how":"Open the form, go to Results, then Responses; select the responses, click the Export icon, choose CSV or XLSX (or File uploads only (.zip) for the files), then export","format":"CSV or XLSX; uploaded files as a .zip; PDFs by printing with Save as PDF","limits":"Only the selected (or filtered) responses are exported","source_ids":["s30","s31","s32","s33","s34","s35"]}],"after_cancel":{"access_until":"The end of the paid period","data_kept":"Forms and previously collected responses are not deleted after the plan expires. If you delete the account, Typeform may keep data as reasonably necessary to comply with the law, and deleting may result in data loss","you_lose":["Forms that use paid features go into trial mode: they can't be published or collect further answers","Additional team seats are removed, and those users lose access to your organization","Paid features not included in the Free plan"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"You must complete a cancellation survey (click Submit) before the final checkbox and Cancel my plan","tips":["Only organization owners or admins can change or cancel the plan","A scheduled cancellation can be undone with Stop! I changed my mind on the Plan & billing page before it takes effect","Cancel before the prepaid period ends: plans renew automatically and fees aren't refunded","Enterprise and Growth Custom plans are changed through your CSM","Collected responses stay after cancelling, but forms that rely on paid features stop collecting answers"]},"sources":[{"id":"s1","url":"https://help.typeform.com/hc/en-us/articles/7166193078036-Downgrade-your-plan","title":"Downgrade your plan","publisher":"vendor","quote":"Only organization owners or admins can change account plans.","supports":"who can cancel or change the plan"},{"id":"s2","url":"https://help.typeform.com/hc/en-us/articles/360060804271-Cancel-your-Typeform-plan","title":"Cancel your Typeform plan","publisher":"vendor","quote":"Log into your account, click the organization icon in the top left corner, and go to Plan & Billing.","supports":"where the flow starts"},{"id":"s3","url":"https://help.typeform.com/hc/en-us/articles/360060804271-Cancel-your-Typeform-plan","title":"Cancel your Typeform plan","publisher":"vendor","quote":"Click Cancel my plan.","supports":"the Cancel my plan step"},{"id":"s4","url":"https://help.typeform.com/hc/en-us/articles/360060804271-Cancel-your-Typeform-plan","title":"Cancel your Typeform plan","publisher":"vendor","quote":"Individuals","supports":"the Individuals tab for Growth plans"},{"id":"s5","url":"https://help.typeform.com/hc/en-us/articles/360060804271-Cancel-your-Typeform-plan","title":"Cancel your Typeform plan","publisher":"vendor","quote":"Select the Free plan and then click Get Free to downgrade your account to our Free plan.","supports":"choosing the Free plan"},{"id":"s6","url":"https://help.typeform.com/hc/en-us/articles/360060804271-Cancel-your-Typeform-plan","title":"Cancel your Typeform plan","publisher":"vendor","quote":"Review your changes and click Continue to survey.","supports":"the review step"},{"id":"s7","url":"https://help.typeform.com/hc/en-us/articles/360060804271-Cancel-your-Typeform-plan","title":"Cancel your Typeform plan","publisher":"vendor","quote":"Complete the cancellation survey and make sure you click Submit at the end.","supports":"the cancellation survey"},{"id":"s8","url":"https://help.typeform.com/hc/en-us/articles/360060804271-Cancel-your-Typeform-plan","title":"Cancel your Typeform plan","publisher":"vendor","quote":"Click the checkbox on the left to confirm your cancellation and then click Cancel my plan","supports":"the final confirm"},{"id":"s9","url":"https://help.typeform.com/hc/en-us/articles/360060804271-Cancel-your-Typeform-plan","title":"Cancel your Typeform plan","publisher":"vendor","quote":"When you cancel your plan, we'll send you an email confirming the cancellation.","supports":"the confirmation email"},{"id":"s10","url":"https://help.typeform.com/hc/en-us/articles/360060804271-Cancel-your-Typeform-plan","title":"Cancel your Typeform plan","publisher":"vendor","quote":"please check the Plan & billing section of your account to make sure that the cancellation was successful.","supports":"checking the cancellation in Plan & billing"},{"id":"s11","url":"https://help.typeform.com/hc/en-us/articles/360060804271-Cancel-your-Typeform-plan","title":"Cancel your Typeform plan","publisher":"vendor","quote":"The cancellation will not go into effect until the end of the paid period.","supports":"when the cancellation takes effect"},{"id":"s12","url":"https://help.typeform.com/hc/en-us/articles/360060804271-Cancel-your-Typeform-plan","title":"Cancel your Typeform plan","publisher":"vendor","quote":"Go back to the Plan & billing page, and you'll be able to cancel the downgrade before it goes into effect by clicking","supports":"undoing a scheduled cancellation"},{"id":"s13","url":"https://help.typeform.com/hc/en-us/articles/360060804271-Cancel-your-Typeform-plan","title":"Cancel your Typeform plan","publisher":"vendor","quote":"Stop! I changed my mind","supports":"the undo button"},{"id":"s14","url":"https://help.typeform.com/hc/en-us/articles/360029576571-Billing-Payments-FAQ","title":"Billing & Payments FAQ","publisher":"vendor","quote":"All our plans are recurring","supports":"plans renew"},{"id":"s15","url":"https://help.typeform.com/hc/en-us/articles/360029576571-Billing-Payments-FAQ","title":"Billing & Payments FAQ","publisher":"vendor","quote":"cancel your plan before your prepaid period ends (term end)","supports":"cancel before the term ends"},{"id":"s16","url":"https://www.typeform.com/legal/service-terms-and-conditions","title":"Service Terms and Conditions","publisher":"vendor","quote":"unless, prior to the end of the then current Subscription Period, you cancel the automatic renewal of your Paid Subscription through","supports":"automatic renewal unless cancelled in My Account"},{"id":"s17","url":"https://www.typeform.com/legal/payment-terms-and-conditions","title":"Payment Terms and Conditions","publisher":"vendor","quote":"Subject to applicable law, Fees are nonrefundable.","supports":"no refunds"},{"id":"s18","url":"https://www.typeform.com/legal/payment-terms-and-conditions","title":"Payment Terms and Conditions","publisher":"vendor","quote":"that are cancelled before reaching the end of the then current Subscription Period.","supports":"no refund or credit for mid-period cancellations"},{"id":"s19","url":"https://help.typeform.com/hc/en-us/articles/7166193078036-Downgrade-your-plan","title":"Downgrade your plan","publisher":"vendor","quote":"Enterprise or Growth Custom","supports":"the plans handled by a CSM"},{"id":"s20","url":"https://help.typeform.com/hc/en-us/articles/7166193078036-Downgrade-your-plan","title":"Downgrade your plan","publisher":"vendor","quote":"Please reach out to your CSM directly.","supports":"contact the CSM"},{"id":"s21","url":"https://help.typeform.com/hc/en-us/articles/360029576571-Billing-Payments-FAQ","title":"Billing & Payments FAQ","publisher":"vendor","quote":"Manual invoices are available for users on Enterprise plans.","supports":"Enterprise invoicing"},{"id":"s22","url":"https://help.typeform.com/hc/en-us/articles/360038887692-What-happens-if-I-cancel-my-paid-account","title":"What happens if I cancel my paid account?","publisher":"vendor","quote":"Typeform does not issue refunds for contracts canceled before the contracted period ends","supports":"no refunds for early contract cancellation"},{"id":"s23","url":"https://help.typeform.com/hc/en-us/articles/7166193078036-Downgrade-your-plan","title":"Downgrade your plan","publisher":"vendor","quote":"Click Change plan.","supports":"changing the plan"},{"id":"s24","url":"https://help.typeform.com/hc/en-us/articles/7166193078036-Downgrade-your-plan","title":"Downgrade your plan","publisher":"vendor","quote":"The downgrade will not go into effect until the end of the paid period.","supports":"when a downgrade applies"},{"id":"s25","url":"https://help.typeform.com/hc/en-us/articles/7166193078036-Downgrade-your-plan","title":"Downgrade your plan","publisher":"vendor","quote":"Downgrading will restrict access to features not included in your plan, and your forms may go into Trial mode.","supports":"what a downgrade restricts"},{"id":"s26","url":"https://help.typeform.com/hc/en-us/articles/360029576571-Billing-Payments-FAQ","title":"Billing & Payments FAQ","publisher":"vendor","quote":"a monthly Plus plan without response add-ons is $59 per month, while a yearly plan is $590, which works out to just under $50 per month!","supports":"the yearly saving"},{"id":"s27","url":"https://help.typeform.com/hc/en-us/articles/18480888260756-Updates-to-your-Free-plan","title":"Updates to your Free plan","publisher":"vendor","quote":"You can now instantly access and download all of your previously collected responses.","supports":"Free plan access to responses"},{"id":"s28","url":"https://help.typeform.com/hc/en-us/articles/360060804271-Cancel-your-Typeform-plan","title":"Cancel your Typeform plan","publisher":"vendor","quote":"Your forms and any responses you've already collected will remain accessible and won't be deleted.","supports":"responses are kept"},{"id":"s29","url":"https://help.typeform.com/hc/en-us/articles/360060804271-Cancel-your-Typeform-plan","title":"Cancel your Typeform plan","publisher":"vendor","quote":"any forms that use paid features may switch to trial mode.","supports":"forms with paid features go to trial mode"},{"id":"s30","url":"https://help.typeform.com/hc/en-us/articles/360029253572-Export-your-responses","title":"Export your responses","publisher":"vendor","quote":"then Responses","supports":"the Responses view"},{"id":"s31","url":"https://help.typeform.com/hc/en-us/articles/360029253572-Export-your-responses","title":"Export your responses","publisher":"vendor","quote":"Click the Export icon","supports":"the export button"},{"id":"s32","url":"https://help.typeform.com/hc/en-us/articles/360029253572-Export-your-responses","title":"Export your responses","publisher":"vendor","quote":"CSV or XLSX","supports":"the export formats"},{"id":"s33","url":"https://help.typeform.com/hc/en-us/articles/360029253572-Export-your-responses","title":"Export your responses","publisher":"vendor","quote":"File uploads only (.zip)","supports":"exporting uploaded files"},{"id":"s34","url":"https://help.typeform.com/hc/en-us/articles/360029253572-Export-your-responses","title":"Export your responses","publisher":"vendor","quote":"you can create PDFs by setting the print destination to Save as PDF","supports":"PDF via printing"},{"id":"s35","url":"https://help.typeform.com/hc/en-us/articles/360029253572-Export-your-responses","title":"Export your responses","publisher":"vendor","quote":"If you have selected specific responses, only those will be downloaded.","supports":"only selected responses are exported"},{"id":"s36","url":"https://help.typeform.com/hc/en-us/articles/360038887692-What-happens-if-I-cancel-my-paid-account","title":"What happens if I cancel my paid account?","publisher":"vendor","quote":"Your downgrade or cancellation will be effective at the end of the prepaid period","supports":"when access ends"},{"id":"s37","url":"https://help.typeform.com/hc/en-us/articles/360038887692-What-happens-if-I-cancel-my-paid-account","title":"What happens if I cancel my paid account?","publisher":"vendor","quote":"forms containing paid features will be set to trial mode once the downgrade goes into effect. You won't be able to publish the form or collect further answers","supports":"what trial mode means"},{"id":"s38","url":"https://help.typeform.com/hc/en-us/articles/360038887692-What-happens-if-I-cancel-my-paid-account","title":"What happens if I cancel my paid account?","publisher":"vendor","quote":"any additional team seats will be removed after your plan downgrade goes into effect.","supports":"extra seats are removed"},{"id":"s39","url":"https://help.typeform.com/hc/en-us/articles/360038887692-What-happens-if-I-cancel-my-paid-account","title":"What happens if I cancel my paid account?","publisher":"vendor","quote":"The users who occupied those seats won't have access to your organization anymore","supports":"seat users lose access"},{"id":"s40","url":"https://help.typeform.com/hc/en-us/articles/360038887692-What-happens-if-I-cancel-my-paid-account","title":"What happens if I cancel my paid account?","publisher":"vendor","quote":"your forms and previously collected responses will not be deleted after the plan expires","supports":"data kept after the plan expires"},{"id":"s41","url":"https://www.typeform.com/legal/service-terms-and-conditions","title":"Service Terms and Conditions","publisher":"vendor","quote":"Notwithstanding deletion of the Account, the Company may retain your data as reasonably necessary for compliance with applicable law","supports":"data kept after account deletion"},{"id":"s42","url":"https://www.typeform.com/legal/service-terms-and-conditions","title":"Service Terms and Conditions","publisher":"vendor","quote":"Please note that this may result in data loss.","supports":"account termination can lose data"},{"id":"s43","url":"https://www.typeform.com/legal/service-terms-and-conditions","title":"Service Terms and Conditions","publisher":"vendor","quote":"your Account will be downgraded to a Basic Subscription","supports":"a non-renewed plan is downgraded"},{"id":"s44","url":"https://www.typeform.com/legal/payment-terms-and-conditions","title":"Payment Terms and Conditions","publisher":"vendor","quote":"The Paid Subscription to which you have been upgraded to will be auto-renewing on a rolling basis, as further explained in the STC.","supports":"auto-renewal"},{"id":"s45","url":"https://help.typeform.com/hc/en-us/articles/360029294332-My-Plan-Billing","title":"My Plan & Billing","publisher":"vendor","quote":"click on your organization menu in the upper left corner of your Workspace, then click Plan & billing in the Organization section of the menu.","supports":"where Plan & billing is"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Enterprise and Growth Custom contract terms (renewal notice, how notice is sent) are not in the pages read","The Free plan's response and form limits are not stated in the pages read","How to delete a Typeform account (steps) was not researched beyond the Terms' account termination option","The help pages read don't mention subscriptions bought through Apple or Google"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"ok","notes":["No changes: cancel, downgrade, CSM route, renewal and refund terms, export and after-cancel facts match the help pages and legal terms"]}},"delete_account":{"url":"https://help.typeform.com/hc/en-us/articles/360029631211-The-right-to-be-forgotten","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"typeform","name":"Typeform","recipes":[{"id":"form-intake","title":"Branded intake and approval flow","best_year_one_net":418}]},"page":"https://stackcut.io/cancel/typeform","json":"https://stackcut.io/exits/typeform.json","evidence":{"packet_revision":"1119597c789aa806aed75d5eb511c980252bc4e13b356f52c62d074e1161bff8","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"typeform--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"typeform--sales-contract--r2","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"typefully","name":"Typefully","category":"marketing_sales","website":"https://typefully.com","domains":["typefully.com"],"summary":"Cancel on the web: Settings (bottom-left), Billing, Cancel Subscription at the bottom. Paid features last until the billing period ends, then the account drops to the free plan. Cancelling doesn't refund: request one within 14 days of the charge. Cancelling a trial ends paid features at once.","routes":[{"channel":"direct_web","label":"Paid plans and trials","applies_to":"Typefully paid plans and trials, billed by Typefully (payments processed by Stripe)","who":"The signed-in account holder who manages the subscription","method":"self_serve","start_url":"https://typefully.com","steps":[{"do":"Sign in to Typefully on the web and open Settings in the bottom-left corner","expect":"Billing in the left navigation"},{"do":"Select Billing, then click Cancel Subscription at the bottom of the page","expect":"a few questions about why you're cancelling"},{"do":"Answer the questions about why you're cancelling to finish","expect":null},{"do":"Optional: to get money back, request a refund separately on the Typefully Refund Page (typefully.com/refunds) within 14 days of the charge; cancelling alone doesn't refund","expect":null}],"confirm_by":null,"effective":"Paid features stay until the end of the current billing period, then the account is put on the free plan. Cancelling an active trial removes paid features immediately","notice":null,"refund":"Not automatic. Fees are refundable if requested within 14 days of the charge (Typefully Refund Page); after that, contact support and eligibility is subject to approval. No refunds or credits for partial periods, unused time or downgrades outside the 14 days; Extra AI Usage charges are non-refundable. Refunds take 5–10 business days","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s9","s10","s11","s12","s13","s14","s15","s16","s29"]},{"channel":"direct_web","label":"By contacting support","applies_to":"Any Typefully paid subscription, when you can't cancel in Settings","who":"The account holder","method":"email","start_url":"https://support.typefully.com","steps":[{"do":"Contact Typefully customer support from the help center and ask them to cancel your subscription","expect":null}],"confirm_by":null,"effective":"Unless otherwise stated, at the end of the current billing period","notice":null,"refund":null,"fees":null,"source_ids":["s8","s9","s10"]}],"pay_less":[{"type":"free_plan","what":"Typefully has a free plan. Cancelling puts you on it, and you keep access to your analytics and historical data","evidence":"documented","source_ids":["s5","s20"]},{"type":"downgrade","what":"Downgrade to a lower-tier plan in Settings, Billing. It typically takes effect at the end of the billing period, and the prorated difference becomes a credit on your next invoices (not a refund)","evidence":"documented","source_ids":["s17","s18","s19"]}],"export":[{"data":"The personal information Typefully holds about you (right to portability)","how":"Sign in and update your account information for the rights that allow it; otherwise contact Typefully to exercise the right","format":null,"limits":null,"source_ids":["s24","s25"]}],"after_cancel":{"access_until":"The end of the current billing period (an active trial loses paid features immediately)","data_kept":"The account stays on the free plan with its analytics and historical data. If you ask Typefully to delete the account, nothing is kept on its servers past 30 days","you_lose":["Paid features, once the billing period ends","Inviting collaborators, which needs the Business plan (or legacy Team or Agency)"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"Typefully asks a few questions about why you're cancelling before the cancellation completes","tips":["Cancelling doesn't delete the account: it moves to the free plan. Deleting the account is a separate request, after which nothing is kept past 30 days","Cancelling doesn't trigger a refund: request one within 14 days of the charge on the Typefully Refund Page (typefully.com/refunds)","Extra AI Usage charges are final and non-refundable","Cancelling an active trial removes paid features immediately","There is no App Store or Google Play billing: the mobile app is a progressive web app, and Stripe processes payments","Members with free accounts can join paid teams without their own paid subscriptions"]},"sources":[{"id":"s1","url":"https://support.typefully.com/en/articles/9531239-cancel-your-subscription","title":"Cancel Your Subscription","publisher":"vendor","quote":"Once you've logged in to Typefully, go to your Settings in the bottom-left corner.","supports":"where the cancel flow starts"},{"id":"s2","url":"https://support.typefully.com/en/articles/9531239-cancel-your-subscription","title":"Cancel Your Subscription","publisher":"vendor","quote":"Then select \"Billing\" in the left navigation, and find the \"Cancel Subscription\" button at the bottom of the page","supports":"the Billing and Cancel Subscription steps"},{"id":"s3","url":"https://support.typefully.com/en/articles/9531239-cancel-your-subscription","title":"Cancel Your Subscription","publisher":"vendor","quote":"You'll be asked a few questions to understand why you're cancelling","supports":"the reason questions before cancelling"},{"id":"s4","url":"https://support.typefully.com/en/articles/9531239-cancel-your-subscription","title":"Cancel Your Subscription","publisher":"vendor","quote":"Canceling a subscription does not automatically trigger a refund.","supports":"no automatic refund"},{"id":"s5","url":"https://support.typefully.com/en/articles/9531239-cancel-your-subscription","title":"Cancel Your Subscription","publisher":"vendor","quote":"Yes! You will be put onto the free plan. You will be able to still access your analytics and any historical data.","supports":"the account moves to the free plan and keeps its data"},{"id":"s6","url":"https://support.typefully.com/en/articles/9531239-cancel-your-subscription","title":"Cancel Your Subscription","publisher":"vendor","quote":"You'll lose access to paid features immediately upon canceling an active trial.","supports":"cancelling a trial ends paid features at once"},{"id":"s7","url":"https://support.typefully.com/en/articles/8718440-terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"You may cancel your subscription to any fee-based Service at any time.","supports":"cancel at any time"},{"id":"s8","url":"https://support.typefully.com/en/articles/8718440-terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"Cancellation can be completed through your account settings within the Service or by contacting customer support.","supports":"the two ways to cancel"},{"id":"s9","url":"https://support.typefully.com/en/articles/8718440-terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"Unless otherwise stated, cancellation will take effect at the end of your current billing period, and you will retain access to paid features until that time.","supports":"when cancelling takes effect"},{"id":"s10","url":"https://support.typefully.com/en/articles/8718440-terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"and you will retain access to paid features until that time.","supports":"access until the period ends"},{"id":"s11","url":"https://support.typefully.com/en/articles/8718440-terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"All fees are charged in advance and are refundable if requested within 14 days from the charge, except for Extra AI Usage charges.","supports":"the 14-day refund window"},{"id":"s12","url":"https://support.typefully.com/en/articles/8718440-terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"No refunds or credits will be issued for partial billing periods, unused time, or downgraded plans outside of this 14-day window.","supports":"no refunds after 14 days"},{"id":"s13","url":"https://support.typefully.com/en/articles/8718440-terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"All Extra AI Usage charges are final and non-refundable, except where required by applicable law.","supports":"Extra AI Usage charges aren't refunded"},{"id":"s14","url":"https://support.typefully.com/en/articles/8717716-manage-billing-invoices","title":"Manage Billing & Invoices","publisher":"vendor","quote":"Refunds are available for requests made within 14 days of purchase.","supports":"the refund window"},{"id":"s15","url":"https://support.typefully.com/en/articles/8717716-manage-billing-invoices","title":"Manage Billing & Invoices","publisher":"vendor","quote":"If within the refund window, you can request a refund here in the Typefully Refund Page.","supports":"where to request a refund"},{"id":"s16","url":"https://support.typefully.com/en/articles/8717716-manage-billing-invoices","title":"Manage Billing & Invoices","publisher":"vendor","quote":"Refunds generally take 5–10 business days to reflect in your account.","supports":"refund timing"},{"id":"s17","url":"https://support.typefully.com/en/articles/8717716-manage-billing-invoices","title":"Manage Billing & Invoices","publisher":"vendor","quote":"To manage your subscription plan (switch between monthly and yearly billing) go to in-app in Settings > Billing.","supports":"where plans are changed"},{"id":"s18","url":"https://support.typefully.com/en/articles/12918923-understanding-subscription-prorations","title":"Understanding Subscription Prorations","publisher":"vendor","quote":"Downgrading your plan: You'll receive a prorated credit that will be applied to your next invoice.","supports":"downgrades give a credit"},{"id":"s19","url":"https://support.typefully.com/en/articles/12918923-understanding-subscription-prorations","title":"Understanding Subscription Prorations","publisher":"vendor","quote":"The downgrade typically takes effect at the end of your current billing period","supports":"when a downgrade takes effect"},{"id":"s20","url":"https://typefully.com/","title":"Typefully home page","publisher":"vendor","quote":"Get started now with our free plan","supports":"a free plan exists"},{"id":"s21","url":"https://support.typefully.com/en/articles/8717333-collaborating-in-teams","title":"Collaborating in Teams","publisher":"vendor","quote":"To invite collaborators, you'll need to be on the Business plan (or legacy Team or Agency).","supports":"team collaboration needs a paid plan"},{"id":"s22","url":"https://support.typefully.com/en/articles/8717333-collaborating-in-teams","title":"Collaborating in Teams","publisher":"vendor","quote":"Members with free accounts are also welcome and do not need separate paid subscriptions to join paid teams.","supports":"team members don't need their own subscriptions"},{"id":"s23","url":"https://support.typefully.com/en/articles/8718444-privacy-policy","title":"Privacy Policy","publisher":"vendor","quote":"When you request the deletion of your account, we'll ensure that nothing is stored on our servers past 30 days.","supports":"data is gone 30 days after a deletion request"},{"id":"s24","url":"https://support.typefully.com/en/articles/8718444-privacy-policy","title":"Privacy Policy","publisher":"vendor","quote":"Right to Portability. This is your right to receive the personal information we have about you and the right to transmit it to another party.","supports":"the right to a copy of your data"},{"id":"s25","url":"https://support.typefully.com/en/articles/8718444-privacy-policy","title":"Privacy Policy","publisher":"vendor","quote":"Many of these rights can be exercised by signing in and directly updating your account information.","supports":"how privacy rights are exercised"},{"id":"s26","url":"https://support.typefully.com/en/articles/8718440-terms-of-service","title":"Terms of Service","publisher":"vendor","quote":"Your account data may be retained for a limited period for recovery or legal purposes, after which it may be permanently deleted.","supports":"retention after termination"},{"id":"s27","url":"https://support.typefully.com/en/articles/8717325-install-on-mobile","title":"Install on Mobile","publisher":"vendor","quote":"Typefully is a progressive web app. This means you can install it on your iOS or Android smartphone.","supports":"no app store billing channel"},{"id":"s28","url":"https://support.typefully.com/en/articles/8718444-privacy-policy","title":"Privacy Policy","publisher":"vendor","quote":"as these are handled by Stripe, our payment processor.","supports":"Stripe processes payments"},{"id":"s29","url":"https://support.typefully.com/en/articles/8717716-manage-billing-invoices","title":"Manage Billing & Invoices","publisher":"vendor","quote":"Outside this window, eligibility depends on specific conditions and is subject to approval.","supports":"refunds after the window need approval"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Typefully's pricing page couldn't be read, so plan prices, free plan limits and whether yearly billing costs less aren't confirmed","Which team roles can cancel a team (Business) subscription is not documented","No confirmation email or on-screen confirmation of the cancellation is documented","The help pages obfuscate the support email address, so the contact route names no address","No self-serve bulk export of drafts or posts is documented; only the privacy-policy right to portability"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Re-copied Terms quotes s9, s10 and s11 verbatim: they had been cut at a comma or re-capitalized","Everything else matched the cancel article, Terms, billing, prorations and privacy pages"]}},"stackcut":{"vendor_id":"typefully","name":"Typefully","recipes":[{"id":"replace-typefully","title":"Social media scheduler","best_year_one_net":118}]},"page":"https://stackcut.io/cancel/typefully","json":"https://stackcut.io/exits/typefully.json","evidence":{"packet_revision":"7773e65705f48aa8cb83a278fd103b24286a47784fac5d7fa24bffb3a7f08291","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"typefully--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"typefully--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"uber_one","name":"Uber One","category":"shopping_memberships","website":"https://www.uber.com/us/en/uber-one/","domains":["uber.com","ubereats.com"],"summary":"In the Uber or Uber Eats app you joined in: Account, Uber One, Manage Membership, End membership, then confirm. Benefits run to the end of the billing cycle; charges already taken aren't refunded. Gotcha: unused Uber One credits expire with the membership, and cancelling a free trial ends it immediately.","routes":[{"channel":"direct_app","applies_to":"Uber One memberships billed by Uber, bought in the Uber or Uber Eats app (including Uber One for Students)","who":"The member, in the app they bought Uber One in (teens on a guardian's plan can't cancel it)","method":"self_serve","start_url":null,"steps":[{"do":"Open the Uber or Uber Eats app you bought the membership in, go to Account, then Uber One","expect":"Manage Membership"},{"do":"Tap Manage Membership, then End membership","expect":"a request to confirm you want to cancel"},{"do":"Confirm that you want to cancel","expect":null}],"confirm_by":null,"effective":"Benefits continue until the end of the current billing cycle; cancelling during a free trial ends benefits immediately","notice":"None needed: if you cancel within 24 hours before the renewal day and the next payment was already taken, Uber refunds it automatically","refund":"Monthly payments already charged for the current billing cycle are non-refundable and not prorated","fees":"No additional fees to cancel","source_ids":["s1","s2","s3","s4","s5","s6","s13","s14","s15","s18"]},{"channel":"reseller_or_partner","applies_to":"Uber One received through an Authorized Partner's promotion or offer (partner-sponsored or partner-funded passes)","who":"The member, with the partner that provided the offer","method":"platform_settings","start_url":null,"steps":[{"do":"Check the partner offer's terms and ask the Authorized Partner how to cancel, since the partner may manage payments and cancellation","expect":null}],"confirm_by":null,"effective":"A free trial from a third-party promotional offer keeps its benefits for the duration of the promotion","notice":null,"refund":null,"fees":null,"source_ids":["s9","s10"]}],"pay_less":[{"type":"pause","what":"Pause a monthly membership for a set period instead of cancelling (not on a free trial or partner offer); the pause starts when the current billing cycle ends. Pause at least 24 hours before your billing day to avoid the next charge; you can pause up to 4 times a calendar year","evidence":"documented","source_ids":["s7","s8","s19","s20"]},{"type":"student_or_nonprofit","what":"Uber One for Students: $4.99 a month after a 4-week free trial, for verified students 18 or older. Students must re-verify every year; if re-verification fails, the plan converts to full-price Uber One","evidence":"documented","source_ids":["s16","s17","s21"]}],"export":[],"after_cancel":{"access_until":"The end of the current billing cycle (a free trial ends immediately)","data_kept":null,"you_lose":["Uber One benefits such as $0 Delivery Fee on eligible orders","Unused Uber One credits, which expire at the end of that membership cycle","Shared benefits for family members linked to your plan"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancel in the same app (Uber or Uber Eats) the membership was bought in","Cancelling within 24 hours before renewal is safe: a renewal charge already taken is refunded automatically","Use Uber One credits first: they expire at the end of the membership cycle","Family members linked to the plan lose benefits at the same time","If a partner gave you Uber One, that partner may handle cancellation"]},"sources":[{"id":"s1","url":"https://www.uber.com/legal/en/document/?name=renewable-passes-terms&country=united-states&lang=en","title":"Terms and Conditions for Renewable Memberships (Uber, last modified 4/10/2026)","publisher":"vendor","quote":"To do this, go to the applicable Renewable Membership section (e.g., Uber One) in the Uber App that you purchased your Renewable Membership in and select “Manage Membership.”","supports":"where to cancel, and to use the app you bought in"},{"id":"s2","url":"https://www.uber.com/legal/en/document/?name=renewable-passes-terms&country=united-states&lang=en","title":"Terms and Conditions for Renewable Memberships (Uber, last modified 4/10/2026)","publisher":"vendor","quote":"Select the option for “End membership,” and then confirm you wish to cancel your subscription.","supports":"the final steps"},{"id":"s3","url":"https://www.uber.com/legal/en/document/?name=renewable-passes-terms&country=united-states&lang=en","title":"Terms and Conditions for Renewable Memberships (Uber, last modified 4/10/2026)","publisher":"vendor","quote":"If you cancel within 24 hours prior to your renewal day and your payment for the next Billing Cycle already has been processed, Uber will issue an automatic refund","supports":"the automatic refund near renewal"},{"id":"s4","url":"https://www.uber.com/legal/en/document/?name=renewable-passes-terms&country=united-states&lang=en","title":"Terms and Conditions for Renewable Memberships (Uber, last modified 4/10/2026)","publisher":"vendor","quote":"If you cancel your Renewable Membership, you will still have access to your Membership Benefits until the end of the current Billing Cycle","supports":"when access ends"},{"id":"s5","url":"https://www.uber.com/legal/en/document/?name=renewable-passes-terms&country=united-states&lang=en","title":"Terms and Conditions for Renewable Memberships (Uber, last modified 4/10/2026)","publisher":"vendor","quote":"if you have a free trial and you cancel your Renewable Membership, then your access to your Membership Benefits will end immediately upon cancellation.","supports":"free trials end at once"},{"id":"s6","url":"https://www.uber.com/legal/en/document/?name=renewable-passes-terms&country=united-states&lang=en","title":"Terms and Conditions for Renewable Memberships (Uber, last modified 4/10/2026)","publisher":"vendor","quote":"All payments for a monthly Renewal Membership already charged for the current Billing Cycle are non-refundable and non-transferable","supports":"no refund for the current cycle"},{"id":"s7","url":"https://www.uber.com/legal/en/document/?name=renewable-passes-terms&country=united-states&lang=en","title":"Terms and Conditions for Renewable Memberships (Uber, last modified 4/10/2026)","publisher":"vendor","quote":"You may pause your Renewable Membership for a specific time period (“Paused State”) if you have a monthly membership and are not on a free trial","supports":"pausing"},{"id":"s8","url":"https://www.uber.com/legal/en/document/?name=renewable-passes-terms&country=united-states&lang=en","title":"Terms and Conditions for Renewable Memberships (Uber, last modified 4/10/2026)","publisher":"vendor","quote":"When you pause your subscription, your Paused State will begin once your current Billing Cycle ends.","supports":"when a pause starts"},{"id":"s9","url":"https://www.uber.com/legal/en/document/?name=renewable-passes-terms&country=united-states&lang=en","title":"Terms and Conditions for Renewable Memberships (Uber, last modified 4/10/2026)","publisher":"vendor","quote":"the Authorized Partner may manage aspects of your membership, including but not limited to, payments and cancellation. Check with the Authorized Partner for additional information.","supports":"the partner route"},{"id":"s10","url":"https://www.uber.com/legal/en/document/?name=renewable-passes-terms&country=united-states&lang=en","title":"Terms and Conditions for Renewable Memberships (Uber, last modified 4/10/2026)","publisher":"vendor","quote":"If you acquired your free trial through a third-party promotional offer, you will retain access to your Membership Benefits for the duration of the promotional offer","supports":"partner trials run to the end of the promotion"},{"id":"s11","url":"https://www.uber.com/legal/en/document/?name=renewable-passes-terms&country=united-states&lang=en","title":"Terms and Conditions for Renewable Memberships (Uber, last modified 4/10/2026)","publisher":"vendor","quote":"Upon termination or cancellation of your Renewable Membership your Uber One credits shall expire at the end of that membership cycle.","supports":"credits expire"},{"id":"s12","url":"https://www.uber.com/legal/en/document/?name=renewable-passes-terms&country=united-states&lang=en","title":"Terms and Conditions for Renewable Memberships (Uber, last modified 4/10/2026)","publisher":"vendor","quote":"If the Primary Member’s membership is paused, canceled, suspended, or terminated, Linked Accounts lose access at the same time","supports":"linked family accounts"},{"id":"s13","url":"https://www.uber.com/us/en/uber-one/","title":"Sign up for Uber One Membership (Uber)","publisher":"vendor","quote":"You can cancel your membership at any time in the Uber One section of the Uber app by selecting Manage Membership, then End Membership.","supports":"the menu names"},{"id":"s14","url":"https://www.uber.com/us/en/uber-one/","title":"Sign up for Uber One Membership (Uber)","publisher":"vendor","quote":"Cancel your membership with no additional fees.","supports":"no cancellation fee"},{"id":"s15","url":"https://www.uber.com/us/en/blog/new-benefits-for-uber-one-members-2025/","title":"New U.S. Uber One benefits—plus tips to manage your membership (Uber Blog, October 7, 2025)","publisher":"vendor","quote":"To cancel, open the Uber or Uber Eats app, go to Uber One in the Account tab, tap on manage membership, and end membership.","supports":"the steps in both apps"},{"id":"s16","url":"https://www.uber.com/us/en/uberonestudent","title":"Uber One for Students (Uber)","publisher":"vendor","quote":"Try 4 weeks of Uber One for free. Only $4.99/mo after. Cancel anytime.","supports":"Student price"},{"id":"s17","url":"https://www.uber.com/us/en/uberonestudent","title":"Uber One for Students (Uber)","publisher":"vendor","quote":"Uber One for Students is a subscription that auto-renews, 18+ student verification required.","supports":"Student eligibility"},{"id":"s18","url":"https://www.uber.com/legal/en/document/?name=renewable-passes-terms&country=united-states&lang=en","title":"Terms and Conditions for Renewable Memberships (Uber, last modified 4/10/2026)","publisher":"vendor","quote":"Teens will not have the ability to manage their guardian’s membership in any way","supports":"who can cancel"},{"id":"s19","url":"https://www.uber.com/legal/en/document/?name=renewable-passes-terms&country=united-states&lang=en","title":"Terms and Conditions for Renewable Memberships (Uber, last modified 4/10/2026)","publisher":"vendor","quote":"You must pause at least 24 hours before your billing day to avoid being charged for the next Billing Cycle.","supports":"pause at least 24 hours before the billing day"},{"id":"s20","url":"https://www.uber.com/legal/en/document/?name=renewable-passes-terms&country=united-states&lang=en","title":"Terms and Conditions for Renewable Memberships (Uber, last modified 4/10/2026)","publisher":"vendor","quote":"You can pause your Renewable Membership up to four (4) times per calendar year.","supports":"the limit on pauses"},{"id":"s21","url":"https://www.uber.com/legal/en/document/?name=renewable-passes-terms&country=united-states&lang=en","title":"Terms and Conditions for Renewable Memberships (Uber, last modified 4/10/2026)","publisher":"vendor","quote":"Uber One Student members must reverify their eligibility annually. If an Uber One Student member fails reverification, they will be converted to a full priced annual or monthly plan","supports":"students re-verify every year or move to full price"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Uber's help center articles on cancelling Uber One couldn't be opened, so the steps come from Uber's membership terms, product page and blog","How Uber confirms a cancellation (email or status) is not documented","Whether Uber One can be billed through Apple or Google Play, or cancelled on the web, is not documented","The annual plan price was not found on the pages we read"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Pause item adds the 24-hour deadline and the limit of 4 pauses a year (s19, s20)","Student item adds yearly re-verification and the switch to full price if it fails (s21)"]}},"delete_account":{"url":"https://myprivacy.uber.com/privacy/deleteyouraccount","difficulty":"impossible","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/uber_one","json":"https://stackcut.io/exits/uber_one.json","localized":[{"language":"ja","market":"JP","title":"Uber Oneの解約方法","page":"https://stackcut.io/ja/cancel/uber_one","checked_on":"2026-10-05"},{"language":"de","market":"DE","title":"Uber One kündigen","page":"https://stackcut.io/de/cancel/uber_one","checked_on":"2026-10-05"},{"language":"pt-br","market":"BR","title":"Como cancelar o Uber One","page":"https://stackcut.io/pt-br/cancel/uber_one","checked_on":"2026-10-05"},{"language":"es","market":"MX","title":"Cómo cancelar Uber One","page":"https://stackcut.io/es/cancel/uber_one","checked_on":"2026-10-05"},{"language":"nl","market":"NL","title":"Uber One opzeggen","page":"https://stackcut.io/nl/cancel/uber_one","checked_on":"2026-10-08"}],"evidence":{"packet_revision":"ba1868b42c5740fa9fc06eb45302f7ec044c72a584e9a8b8590e2a1951ff3936","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"uber-one--direct-app--r1","channel":"direct_app","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"uber-one--reseller-or-partner--r2","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"ubersuggest","name":"Ubersuggest","category":"marketing_sales","website":"https://neilpatel.com/ubersuggest/","domains":["neilpatel.com","ubersuggest.com"],"summary":"The admin user cancels in Ubersuggest under Account & Billing: Cancel under Cancel Subscription, give a reason, then confirm Cancel Account twice. Access runs to the end of the billing cycle, with no automatic refunds. Add-ons are removed separately, and rankings data beyond one 25-keyword project is deleted.","routes":[{"channel":"direct_web","label":"Monthly plan or free trial","applies_to":"Ubersuggest PRO monthly plans and the 7-day free trial, billed by Ubersuggest","who":"The account's admin user (invited users can't cancel)","method":"self_serve","start_url":null,"steps":[{"do":"Sign in to Ubersuggest, open the drop-down menu in the top-right corner and select Account & Billing","expect":"Billing"},{"do":"Scroll to the Billing section and click Cancel under Cancel Subscription","expect":"a question asking your reason for canceling"},{"do":"Give a reason (feedback is optional), then select Cancel Account","expect":"the cancellation terms with required checkboxes"},{"do":"Read the cancellation terms, tick the required checkboxes and click Cancel Account again","expect":null}],"confirm_by":"Not documented. Check the billing cycle details under Account & Billing, and keep proof of cancellation: support asks for it if a reminder or charge follows","effective":"At the end of the current billing cycle: full access continues until then, the plan doesn't renew, and the account drops to the free version","notice":"Cancel before the renewal date; a free trial must be cancelled before its 7 days end, or the first billing cycle is charged","refund":"No automatic refunds once a paid period has started; cancelling doesn't by itself mean a refund. The Terms add a 7-day refund right for customers in Brazil (from the transaction date) and a 14-day statutory cancellation right for EU and UK customers, minus a reasonable charge for services already provided","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s16","s17","s31","s32","s33","s39","s40","s41"]},{"channel":"direct_web","label":"By email or through support","applies_to":"Any Ubersuggest subscription, as an alternative to cancelling in the app","who":"The account holder, writing from the email on the subscription or giving the account details","method":"email","start_url":null,"steps":[{"do":"Email admin@ubersuggest.com with written notice that you are terminating your Ubersuggest subscription, from the email on the subscription or with your account details (the Terms also accept notice by mail, marked ATTN: Termination)","expect":null},{"do":"Or click the HELP button inside Ubersuggest and ask support to cancel","expect":null}],"confirm_by":"Not documented; keep the reply from support as proof of cancellation","effective":"Access continues until the end of the current billing cycle, and no future charges occur","notice":"Send notice before the subscription renews: the Terms say you must cancel before renewal to avoid being billed for the renewal term","refund":"No automatic refunds once a paid period has started. The Terms add a 7-day refund right for customers in Brazil (from the transaction date) and a 14-day statutory cancellation right for EU and UK customers, minus a reasonable charge for services already provided","fees":null,"source_ids":["s27","s28","s29","s15","s30","s34","s6","s39","s40","s41"]},{"channel":"direct_web","label":"Add-ons","applies_to":"Add-ons such as extra users, projects, keywords, AI Prompts (AI Search Visibility) and AI Writer, which bill monthly on any plan, Lifetime included","who":"The account holder, signed in","method":"self_serve","start_url":null,"steps":[{"do":"Sign in and go to Account & Billing","expect":"Manage Add-Ons"},{"do":"Select the Manage Add-Ons tab","expect":"the add-ons on your plan, each with Remove Add-On"},{"do":"Click Remove Add-On next to the add-on and confirm the removal","expect":null}],"confirm_by":"The Manage Add-Ons tab lists your active add-ons, and shows which stay active to the end of the billing period","effective":"Recurring charges stop from the next billing cycle. Extra users, projects, AI Prompts and keywords are removed at once; AI Writer and the AI add-on for Lifetime stay active until the end of the billing period","notice":null,"refund":"Add-ons are non-refundable","fees":null,"source_ids":["s18","s19","s20","s21","s22","s35","s36","s37"]}],"pay_less":[{"type":"free_plan","what":"Ubersuggest has a free version: after cancelling, the account becomes free and keeps its oldest project with 25 keywords","evidence":"documented","source_ids":["s9","s10"]},{"type":"seat_reduction","what":"Remove add-ons you don't need (extra users, projects, keywords) under Account & Billing, Manage Add-Ons; their charges stop from the next billing cycle. An add-on can only go once your usage fits the base plan's limits","evidence":"documented","source_ids":["s19","s21","s22"]}],"export":[{"data":"Reports from your searches: keyword lists and keyword ideas, site audit results, backlinks, rank tracking, dashboards and traffic charts","how":"Use the Export option on each report (Keyword Ideas also has Export All); copy-to-clipboard is offered beside most Export buttons","format":"CSV for keyword lists, keyword ideas, site audits and backlink lists; PDF for dashboards, rank tracking and full reports; PNG images for charts","limits":"Exporting PDF, chart and CSV files is for paid users and free-trial users only, so export before the plan ends: rankings and history are removed after cancelling","source_ids":["s23","s24","s25","s26","s10"]}],"after_cancel":{"access_until":"The end of the current billing cycle","data_kept":"The account continues as a free account with its oldest project and 25 keywords; other rankings and historical data are removed, and resubscribing won't bring them back. The Terms allow content to be deleted once an account has been inactive for 60 days","you_lose":["Rankings and historical data beyond the oldest project's 25 keywords","PDF, chart and CSV exports, which need a paid plan or a free trial","Add-ons removed at cancellation, such as extra users and projects"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The flow asks for a reason for canceling (feedback optional) before the Cancel Account confirmation, then asks you to tick required checkboxes","tips":["Only the admin user can cancel; invited users can't","Add-ons bill monthly whatever the main plan, Lifetime included, and are removed separately under Manage Add-Ons","Deleting the account is separate: Delete My Account is at the bottom of Account & Billing, confirmed with Yes","An overdue invoice can still trigger automated reminders after cancelling; keep proof of cancellation","Lifetime plans are a one-time payment for 50 years of access and can't be refunded","There are no discount codes or special rates to ask for"]},"sources":[{"id":"s1","url":"https://ubersuggest.zendesk.com/hc/en-us/articles/4415267383067-How-to-Cancel-Your-Ubersuggest-Subscription","title":"How to Cancel Your Ubersuggest Subscription","publisher":"vendor","quote":"Click the drop-down menu in the top-right corner of your screen and select \"Account & Billing\".","supports":"where the flow starts"},{"id":"s2","url":"https://ubersuggest.zendesk.com/hc/en-us/articles/4415267383067-How-to-Cancel-Your-Ubersuggest-Subscription","title":"How to Cancel Your Ubersuggest Subscription","publisher":"vendor","quote":"Scroll to the Billing section and click the \"Cancel\" button under Cancel Subscription.","supports":"the Cancel button"},{"id":"s3","url":"https://ubersuggest.zendesk.com/hc/en-us/articles/4415267383067-How-to-Cancel-Your-Ubersuggest-Subscription","title":"How to Cancel Your Ubersuggest Subscription","publisher":"vendor","quote":"You'll be asked to provide a reason for canceling.","supports":"the reason step"},{"id":"s4","url":"https://ubersuggest.zendesk.com/hc/en-us/articles/4415267383067-How-to-Cancel-Your-Ubersuggest-Subscription","title":"How to Cancel Your Ubersuggest Subscription","publisher":"vendor","quote":"Read through the cancellation terms, mark the required checkboxes, and click \"Cancel Account\" again to complete the process.","supports":"the final confirmation"},{"id":"s5","url":"https://ubersuggest.zendesk.com/hc/en-us/articles/4415267383067-How-to-Cancel-Your-Ubersuggest-Subscription","title":"How to Cancel Your Ubersuggest Subscription","publisher":"vendor","quote":"If you cancel during an active billing period, your cancellation will take effect at the end of that cycle. You'll still have full access until the current month ends.","supports":"when it takes effect"},{"id":"s6","url":"https://ubersuggest.zendesk.com/hc/en-us/articles/4415267383067-How-to-Cancel-Your-Ubersuggest-Subscription","title":"How to Cancel Your Ubersuggest Subscription","publisher":"vendor","quote":"Ubersuggest does not issue automatic refunds once your paid subscription period has started.","supports":"no refunds"},{"id":"s7","url":"https://ubersuggest.zendesk.com/hc/en-us/articles/4415267383067-How-to-Cancel-Your-Ubersuggest-Subscription","title":"How to Cancel Your Ubersuggest Subscription","publisher":"vendor","quote":"Only the admin user has permission to cancel the subscription.","supports":"who can cancel"},{"id":"s8","url":"https://ubersuggest.zendesk.com/hc/en-us/articles/4415267383067-How-to-Cancel-Your-Ubersuggest-Subscription","title":"How to Cancel Your Ubersuggest Subscription","publisher":"vendor","quote":"To avoid being charged, make sure to cancel your free trial before it expires.","supports":"cancelling a free trial"},{"id":"s9","url":"https://ubersuggest.zendesk.com/hc/en-us/articles/4415267383067-How-to-Cancel-Your-Ubersuggest-Subscription","title":"How to Cancel Your Ubersuggest Subscription","publisher":"vendor","quote":"When you cancel your subscription, your account will downgrade to the free version.","supports":"the account becomes free"},{"id":"s10","url":"https://ubersuggest.zendesk.com/hc/en-us/articles/4415267383067-How-to-Cancel-Your-Ubersuggest-Subscription","title":"How to Cancel Your Ubersuggest Subscription","publisher":"vendor","quote":"Your rankings and historical data will be removed, but the oldest project, with 25 keywords, will remain.","supports":"what data is kept and lost"},{"id":"s11","url":"https://ubersuggest.zendesk.com/hc/en-us/articles/4415267383067-How-to-Cancel-Your-Ubersuggest-Subscription","title":"How to Cancel Your Ubersuggest Subscription","publisher":"vendor","quote":"Please note that resubscribing won't recover any data that has been lost due to cancellation.","supports":"lost data can't be recovered"},{"id":"s12","url":"https://ubersuggest.zendesk.com/hc/en-us/articles/4415267383067-How-to-Cancel-Your-Ubersuggest-Subscription","title":"How to Cancel Your Ubersuggest Subscription","publisher":"vendor","quote":"If there's an overdue invoice, automated reminders may still be sent after cancellation.","supports":"reminders after cancelling"},{"id":"s13","url":"https://ubersuggest.zendesk.com/hc/en-us/articles/4415267383067-How-to-Cancel-Your-Ubersuggest-Subscription","title":"How to Cancel Your Ubersuggest Subscription","publisher":"vendor","quote":"Scroll to the bottom of the page and click \"Delete My Account\".","supports":"deleting the account is separate"},{"id":"s14","url":"https://ubersuggest.zendesk.com/hc/en-us/articles/4415267383067-How-to-Cancel-Your-Ubersuggest-Subscription","title":"How to Cancel Your Ubersuggest Subscription","publisher":"vendor","quote":"One-time payment for 50 years of access.","supports":"the Lifetime plan"},{"id":"s15","url":"https://ubersuggest.zendesk.com/hc/en-us/articles/25359198618907-Ubersuggest-Refund-Policy","title":"Ubersuggest Refund Policy","publisher":"vendor","quote":"If you prefer, you can also contact our support team by clicking the HELP button inside the tool.","supports":"cancelling through support"},{"id":"s16","url":"https://ubersuggest.zendesk.com/hc/en-us/articles/25359198618907-Ubersuggest-Refund-Policy","title":"Ubersuggest Refund Policy","publisher":"vendor","quote":"If the trial is not cancelled before it ends, the subscription will automatically begin, and the first billing cycle will be charged.","supports":"a trial converts to paid"},{"id":"s17","url":"https://ubersuggest.zendesk.com/hc/en-us/articles/25359198618907-Ubersuggest-Refund-Policy","title":"Ubersuggest Refund Policy","publisher":"vendor","quote":"Due to the nature of this commitment, Lifetime subscriptions are nonrefundable.","supports":"Lifetime plans aren't refunded"},{"id":"s18","url":"https://ubersuggest.zendesk.com/hc/en-us/articles/22981684027163-How-to-Cancel-Add-Ons","title":"How to Cancel Add-Ons","publisher":"vendor","quote":"These extra packages are billed monthly, regardless of your main plan type, and are non-refundable by default.","supports":"add-ons bill monthly on any plan"},{"id":"s19","url":"https://ubersuggest.zendesk.com/hc/en-us/articles/22981684027163-How-to-Cancel-Add-Ons","title":"How to Cancel Add-Ons","publisher":"vendor","quote":"Select the Manage Add-Ons tab to view the add-ons included in your plan and make any necessary changes.","supports":"where add-ons are managed"},{"id":"s20","url":"https://ubersuggest.zendesk.com/hc/en-us/articles/22981684027163-How-to-Cancel-Add-Ons","title":"How to Cancel Add-Ons","publisher":"vendor","quote":"simply click the Remove Add-On button located next to the specific add-on you wish to delete.","supports":"the remove step"},{"id":"s21","url":"https://ubersuggest.zendesk.com/hc/en-us/articles/22981684027163-How-to-Cancel-Add-Ons","title":"How to Cancel Add-Ons","publisher":"vendor","quote":"When a user removes an add-on, any future recurring charges will stop from the next billing cycle.","supports":"when add-on charges stop"},{"id":"s22","url":"https://ubersuggest.zendesk.com/hc/en-us/articles/22981684027163-How-to-Cancel-Add-Ons","title":"How to Cancel Add-Ons","publisher":"vendor","quote":"Some add-ons can only be removed if your current usage is within the limits of your base plan.","supports":"usage must fit the base plan first"},{"id":"s23","url":"https://ubersuggest.zendesk.com/hc/en-us/articles/4405444702875-Exporting-Reports-with-Ubersuggest","title":"Exporting Reports with Ubersuggest","publisher":"vendor","quote":"Ubersuggest PRO lets you export specific reports from the searches you run within the tool.","supports":"what can be exported"},{"id":"s24","url":"https://ubersuggest.zendesk.com/hc/en-us/articles/4405444702875-Exporting-Reports-with-Ubersuggest","title":"Exporting Reports with Ubersuggest","publisher":"vendor","quote":"You can export a CSV file with the full keyword list.","supports":"keyword list export format"},{"id":"s25","url":"https://ubersuggest.zendesk.com/hc/en-us/articles/4405444702875-Exporting-Reports-with-Ubersuggest","title":"Exporting Reports with Ubersuggest","publisher":"vendor","quote":"You can export a CSV file with site audit information, including all issues and reported pages.","supports":"site audit export format"},{"id":"s26","url":"https://ubersuggest.zendesk.com/hc/en-us/articles/31392015892251-How-to-Use-the-Export-Feature-to-Create-Professional-Reports","title":"How to Use the Export Feature to Create Professional Reports","publisher":"vendor","quote":"The Export feature for PDF, Chart, and CSV files is available exclusively to paid users and those currently in the free trial period.","supports":"exports need a paid plan or trial"},{"id":"s27","url":"https://neilpatel.com/terms/","title":"Terms of Service","publisher":"vendor","quote":"Your subscription will renew automatically unless we terminate it or you terminate your subscription by providing written or electronic notice through one of the following methods:","supports":"auto-renewal, and termination by written or electronic notice"},{"id":"s28","url":"https://neilpatel.com/terms/","title":"Terms of Service","publisher":"vendor","quote":"Email: admin@ubersuggest.com Mail: Neil Patel Digital, LLC ATTN: Termination 750 B Suite 1400 San Diego, CA, 92101","supports":"where to send Ubersuggest termination notice"},{"id":"s29","url":"https://neilpatel.com/terms/","title":"Terms of Service","publisher":"vendor","quote":"You must cancel your subscription before it renews in order to avoid billing of subscription fees for the renewal term to your credit card.","supports":"notice before renewal"},{"id":"s30","url":"https://neilpatel.com/terms/","title":"Terms of Service","publisher":"vendor","quote":"YOUR CONTENT MAY BE DELETED FROM YOUR ACCOUNT UPON YOUR ACCOUNT BECOMING INACTIVE FOR SIXTY (60) DAYS.","supports":"content deletion after inactivity"},{"id":"s31","url":"https://ubersuggest.zendesk.com/hc/en-us/articles/4415267383067-How-to-Cancel-Your-Ubersuggest-Subscription","title":"How to Cancel Your Ubersuggest Subscription","publisher":"vendor","quote":"You can check your billing cycle details in the","supports":"where to check the billing cycle"},{"id":"s32","url":"https://ubersuggest.zendesk.com/hc/en-us/articles/4415267383067-How-to-Cancel-Your-Ubersuggest-Subscription","title":"How to Cancel Your Ubersuggest Subscription","publisher":"vendor","quote":"If you have proof of cancellation, please Submit a Request with the following details:","supports":"keep proof of cancellation"},{"id":"s33","url":"https://ubersuggest.zendesk.com/hc/en-us/articles/4415267383067-How-to-Cancel-Your-Ubersuggest-Subscription","title":"How to Cancel Your Ubersuggest Subscription","publisher":"vendor","quote":"Once the current cycle ends, your subscription won't be renewed, and you won't be charged again.","supports":"no renewal after the cycle ends"},{"id":"s34","url":"https://ubersuggest.zendesk.com/hc/en-us/articles/25359198618907-Ubersuggest-Refund-Policy","title":"Ubersuggest Refund Policy","publisher":"vendor","quote":"To speed things up, please use the email associated with your subscription or provide your account details.","supports":"what to include when asking support"},{"id":"s35","url":"https://ubersuggest.zendesk.com/hc/en-us/articles/22981684027163-How-to-Cancel-Add-Ons","title":"How to Cancel Add-Ons","publisher":"vendor","quote":"Some add-ons, such as additional users, projects, AI Prompts (AI Search Visibility), or keywords, are removed immediately upon cancellation.","supports":"add-ons removed at once"},{"id":"s36","url":"https://ubersuggest.zendesk.com/hc/en-us/articles/22981684027163-How-to-Cancel-Add-Ons","title":"How to Cancel Add-Ons","publisher":"vendor","quote":"Certain add-ons, like the AI Writer and AI Add-on offer for Lifetime, remain active until the end of the current billing period.","supports":"add-ons that run to the period end"},{"id":"s37","url":"https://ubersuggest.zendesk.com/hc/en-us/articles/22981684027163-How-to-Cancel-Add-Ons","title":"How to Cancel Add-Ons","publisher":"vendor","quote":"While you can cancel add-ons at any time to prevent future charges, these packages are non-refundable.","supports":"add-ons aren't refunded"},{"id":"s38","url":"https://ubersuggest.zendesk.com/hc/en-us/articles/4417678780059-Explore-Subscriptions-Upgrades-and-Free-Trials","title":"Explore Subscriptions, Upgrades, and Free Trials","publisher":"vendor","quote":"At the moment, there are no special rates or discount codes available.","supports":"no discount codes"},{"id":"s39","url":"https://neilpatel.com/terms/","title":"Terms of Service","publisher":"vendor","quote":"BRAZILIAN CUSTOMERS: ANY AND ALL PRODUCTS OR SERVICES SOLD BY UBERSUGGEST OR ANY NEIL PATEL DIGITAL ENTITY MAY BE REFUNDED ONLY IF CANCELED WITHIN SEVEN (7) DAYS","supports":"the 7-day refund right in Brazil"},{"id":"s40","url":"https://neilpatel.com/terms/","title":"Terms of Service","publisher":"vendor","quote":"EU & UK CUSTOMERS: YOU HAVE A STATUTORY RIGHT TO CANCEL PRODUCTS AND SERVICES WITHIN FOURTEEN (14) DAYS FROM THE DATE OF THE CONTRACT.","supports":"the 14-day cancellation right in the EU and UK"},{"id":"s41","url":"https://neilpatel.com/terms/","title":"Terms of Service","publisher":"vendor","quote":"HOWEVER, WE ARE ENTITLED TO CHARGE A REASONABLE AMOUNT FOR THE SERVICES THAT WE HAVE ALREADY PROVIDED TO YOU AS AT THE DATE OF CANCELATION.","supports":"a charge for services already provided"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["No confirmation email or on-screen confirmation after cancelling is described in Ubersuggest's help center","The address of the Account & Billing page isn't given in the help center, so no direct link is listed","No Apple App Store or Google Play subscription for Ubersuggest is documented"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked the cancel, refund-policy, add-on, export and subscription articles and the Terms: steps, who can cancel, timing, add-on and export rules confirmed","Refunds: added the Terms' 7-day refund right for Brazil and 14-day statutory cancellation right for the EU and UK (minus services already provided); dropped the open note on Brazil","Fixed two quotes to match the pages word for word (export feature; add-ons non-refundable)","Summary: 'no refunds' is now 'no automatic refunds', given the Brazil, EU and UK rights"]}},"page":"https://stackcut.io/cancel/ubersuggest","json":"https://stackcut.io/exits/ubersuggest.json","evidence":{"packet_revision":"b2569b420cc9a84c4ffa4d9859f58df1e28daf8e0dc1b34fe76f4dc158e2bd36","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"ubersuggest--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"ubersuggest--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"ubersuggest--direct-web--r3","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"udemy","name":"Udemy","category":"education_learning","website":"https://www.udemy.com","domains":["udemy.com"],"summary":"Cancel a Udemy subscription (Personal Plan or Starter Plan) on Udemy.com: Subscriptions page from the top-right menu, then Cancel subscription. App subscriptions cancel in Apple or Google settings. Access lasts to the end of the billing period, but subscription course progress and certificates are lost. Team Plan admins cancel under Manage.","routes":[{"channel":"direct_web","label":"Subscriptions bought on Udemy.com","applies_to":"Personal Plan, Starter Plan and other Udemy subscriptions enrolled in through Udemy.com","who":"The account holder (sign in)","method":"self_serve","start_url":null,"steps":[{"do":"Sign in on Udemy.com and open the Subscriptions page from the drop-down menu at the top right (it may be called Manage subscription)","expect":"Subscriptions"},{"do":"Find the subscription and click Cancel subscription; during a free trial, click Cancel trial instead","expect":null}],"confirm_by":null,"effective":"Access to subscription content continues until the final date of the billing period, shown on the Subscriptions page; a free trial can be cancelled any time without being charged","notice":null,"refund":"No 30-day satisfaction guarantee and no refunds or partial refunds unless the law requires them. Where a country sets a refund period, ask Udemy Support within it; the period starts at checkout (or the first day of a free trial).","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s32"]},{"channel":"apple_app_store","applies_to":"Subscriptions enrolled in through the Udemy iOS app","who":"The Apple Account that pays for the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"In the Udemy app, tap Account at the bottom of the screen, then Subscriptions or Manage subscription, then Manage subscriptions","expect":null},{"do":"In the Apple subscription settings that open (Settings, your name, Subscriptions), tap the Udemy subscription, then Cancel Subscription","expect":null}],"confirm_by":"The subscription shows an expiration message in red text, or no Cancel button, under Subscriptions","effective":null,"notice":null,"refund":"Apple processes the payment; Udemy can't handle refunds for these in-app purchases, so ask Apple","fees":null,"source_ids":["s10","s11","s12","s13","s14","s15","s16"]},{"channel":"google_play","applies_to":"Subscriptions enrolled in through the Udemy Android app","who":"The Google account that pays for the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"In the Udemy app, tap Account at the bottom of the screen, then Subscriptions or Manage subscription, then Manage subscriptions","expect":null},{"do":"In the Google Play subscription settings that open, select the Udemy subscription and tap Cancel subscription","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time you've already paid","notice":null,"refund":"Google Play processes the payment; Udemy directs refund questions for in-app purchases to Google Play","fees":null,"source_ids":["s10","s11","s12","s13","s15","s17","s18"]},{"channel":"direct_web","label":"Udemy Business Team Plan","applies_to":"Udemy Business Team Plan subscriptions, which renew automatically on their annual renewal date","who":"A Team Plan admin (only users with admin access can cancel)","method":"self_serve","start_url":null,"steps":[{"do":"Sign in to Udemy Business and move your cursor to Manage at the top right of the page","expect":"Subscription & Billing"},{"do":"Select Subscription & Billing, then Subscription management","expect":"Cancel subscription"},{"do":"Click Cancel subscription","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s19","s20","s21","s22","s23","s24"]}],"pay_less":[{"type":"ad_supported_plan","what":"Starter Plan: professional and lifestyle courses in an ad-supported format. An existing Personal Plan can't be downgraded to it.","evidence":"documented","source_ids":["s25","s26"]}],"export":[],"after_cancel":{"access_until":"The final date of the billing period, shown on the Subscriptions page","data_kept":"Courses bought separately keep their lifetime access; a cancelled Team Plan is anonymized 90 days after it expires","you_lose":["Access to all subscription content once the billing period ends","Course progress and certificate access for subscription courses, even if you resubscribe later","A course received free with a Personal Plan promotion"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Udemy can't cancel a subscription bought in the iOS or Android app; cancel it in the Apple or Google settings the app opens","A Personal Plan can't be paused; cancelling ends progress and certificate access for subscription courses","Individually purchased courses aren't affected by cancelling a subscription","Team Plan admins have a limited time to resubscribe after a cancelled plan expires; after 90 days the plan is anonymized"]},"sources":[{"id":"s1","url":"https://support.udemy.com/hc/en-us/articles/1500002916481-How-to-manage-your-Udemy-subscriptions","title":"How to manage your Udemy subscriptions","publisher":"vendor","quote":"If you're accessing your account via Udemy.com on a browser, the Subscriptions page can be accessed from the drop-down menu at the top right-hand of your screen.","supports":"where the web flow starts"},{"id":"s2","url":"https://support.udemy.com/hc/en-us/articles/1500002916481-How-to-manage-your-Udemy-subscriptions","title":"How to manage your Udemy subscriptions","publisher":"vendor","quote":"you can cancel your enrollment at any time by clicking Cancel subscription.","supports":"the Cancel subscription button"},{"id":"s3","url":"https://support.udemy.com/hc/en-us/articles/1500002916481-How-to-manage-your-Udemy-subscriptions","title":"How to manage your Udemy subscriptions","publisher":"vendor","quote":"Navigate to the applicable subscription on your Subscription page and click Cancel trial.","supports":"cancelling a free trial"},{"id":"s4","url":"https://support.udemy.com/hc/en-us/articles/1500002916481-How-to-manage-your-Udemy-subscriptions","title":"How to manage your Udemy subscriptions","publisher":"vendor","quote":"If you cancel your subscription, you will have access to the subscription content until the final date of your billing period, which is posted on your Subscriptions page.","supports":"when access ends"},{"id":"s5","url":"https://support.udemy.com/hc/en-us/articles/1500002916481-How-to-manage-your-Udemy-subscriptions","title":"How to manage your Udemy subscriptions","publisher":"vendor","quote":"If you're enrolled in a subscription via a free trial promotion, you can cancel the free trial at any time, without being charged.","supports":"no charge for cancelling a trial"},{"id":"s6","url":"https://support.udemy.com/hc/en-us/articles/20898372398999-Billing-for-subscriptions-Frequently-asked-questions","title":"Billing for subscriptions: Frequently asked questions","publisher":"vendor","quote":"Udemy's subscription plans purchased through Udemy.com do not offer a 30-day satisfaction guarantee, and no refunds or partial refunds are available unless otherwise required by applicable law","supports":"no refunds unless the law requires them"},{"id":"s7","url":"https://support.udemy.com/hc/en-us/articles/1500009316361-Subscription-plan-refund-exceptions-due-to-applicable-law","title":"Subscription plan refund exceptions due to applicable law","publisher":"vendor","quote":"Udemy will honor subscription refund requests, so long as requests are made within the country-specific refund periods.","supports":"country refund periods"},{"id":"s8","url":"https://support.udemy.com/hc/en-us/articles/1500009316361-Subscription-plan-refund-exceptions-due-to-applicable-law","title":"Subscription plan refund exceptions due to applicable law","publisher":"vendor","quote":"you may submit a refund request to Udemy Support before your applicable refund period concludes.","supports":"how to ask for a refund"},{"id":"s9","url":"https://support.udemy.com/hc/en-us/articles/1500009316361-Subscription-plan-refund-exceptions-due-to-applicable-law","title":"Subscription plan refund exceptions due to applicable law","publisher":"vendor","quote":"you agree that your refund period will begin on the first day of your free trial.","supports":"the refund period starts with a free trial"},{"id":"s10","url":"https://support.udemy.com/hc/en-us/articles/1500002916481-How-to-manage-your-Udemy-subscriptions","title":"How to manage your Udemy subscriptions","publisher":"vendor","quote":"To access the page on the mobile app, tap Account at the bottom of your screen and then tap Subscriptions or Manage subscription.","supports":"the in-app path"},{"id":"s11","url":"https://support.udemy.com/hc/en-us/articles/1500002916481-How-to-manage-your-Udemy-subscriptions","title":"How to manage your Udemy subscriptions","publisher":"vendor","quote":"and you wish to cancel, tap Manage subscriptions.","supports":"the Manage subscriptions button"},{"id":"s12","url":"https://support.udemy.com/hc/en-us/articles/1500002916481-How-to-manage-your-Udemy-subscriptions","title":"How to manage your Udemy subscriptions","publisher":"vendor","quote":"You will be directed to the applicable settings to cancel your subscription in your iOS (Apple) or Android (Google Play) device.","supports":"app subscriptions cancel in Apple or Google settings"},{"id":"s13","url":"https://support.udemy.com/hc/en-us/articles/1500002916481-How-to-manage-your-Udemy-subscriptions","title":"How to manage your Udemy subscriptions","publisher":"vendor","quote":"we are unable to cancel the subscription on your behalf or update the payment method for it.","supports":"Udemy can't cancel app subscriptions"},{"id":"s14","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"s15","url":"https://support.udemy.com/hc/en-us/articles/20898372398999-Billing-for-subscriptions-Frequently-asked-questions","title":"Billing for subscriptions: Frequently asked questions","publisher":"vendor","quote":"Please contact Apple and Google Play directly regarding refund inquiries for these in-app purchases.","supports":"refunds for app purchases go to the store"},{"id":"s16","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button.","supports":"the Apple cancel button"},{"id":"s17","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"access continues for the time already paid"},{"id":"s18","url":"https://support.udemy.com/hc/en-us/articles/20898372398999-Billing-for-subscriptions-Frequently-asked-questions","title":"Billing for subscriptions: Frequently asked questions","publisher":"vendor","quote":"Payments for subscription enrollments through the iOS and Android mobile apps are processed through Apple and Google Play and not Udemy.","supports":"app subscriptions are billed by Apple or Google"},{"id":"s19","url":"https://business-support.udemy.com/hc/en-us/articles/115015805627-Team-Plan-Renewal-FAQ","title":"Team Plan Renewal: FAQ","publisher":"vendor","quote":"Only users with admin access can cancel the subscription.","supports":"who can cancel a Team Plan"},{"id":"s20","url":"https://business-support.udemy.com/hc/en-us/articles/115015805627-Team-Plan-Renewal-FAQ","title":"Team Plan Renewal: FAQ","publisher":"vendor","quote":"Move your cursor to Manage at the top right of the page.","supports":"the first Team Plan step"},{"id":"s21","url":"https://business-support.udemy.com/hc/en-us/articles/115015805627-Team-Plan-Renewal-FAQ","title":"Team Plan Renewal: FAQ","publisher":"vendor","quote":"Select Subscription & Billing > Subscription management.","supports":"the Team Plan menu"},{"id":"s22","url":"https://business-support.udemy.com/hc/en-us/articles/115015805627-Team-Plan-Renewal-FAQ","title":"Team Plan Renewal: FAQ","publisher":"vendor","quote":"Next, click on Cancel subscription.","supports":"the Team Plan cancel button"},{"id":"s23","url":"https://business-support.udemy.com/hc/en-us/articles/115015805627-Team-Plan-Renewal-FAQ","title":"Team Plan Renewal: FAQ","publisher":"vendor","quote":"The plan will automatically renew on its annual renewal date.","supports":"Team Plans renew yearly"},{"id":"s24","url":"https://business-support.udemy.com/hc/en-us/articles/115015805627-Team-Plan-Renewal-FAQ","title":"Team Plan Renewal: FAQ","publisher":"vendor","quote":"For privacy reasons, Udemy Business Team plans are routinely anonymized 90 days after the expiration date.","supports":"Team Plan data after expiry"},{"id":"s25","url":"https://support.udemy.com/hc/en-us/articles/35534907808535-Starter-Plan-Frequently-asked-questions","title":"Starter Plan: Frequently asked questions","publisher":"vendor","quote":"Starter Plan offers professional and lifestyle courses in an ad-supported format.","supports":"the ad-supported Starter Plan"},{"id":"s26","url":"https://support.udemy.com/hc/en-us/articles/35534907808535-Starter-Plan-Frequently-asked-questions","title":"Starter Plan: Frequently asked questions","publisher":"vendor","quote":"No, downgrading to Starter Plan is not available at this time.","supports":"no downgrade from Personal Plan to Starter Plan"},{"id":"s27","url":"https://support.udemy.com/hc/en-us/articles/1500002721401-Personal-Plan-Frequently-asked-questions","title":"Personal Plan: Frequently asked questions","publisher":"vendor","quote":"Yes. The course progress and certificate access for the courses will be lost if the subscription expires or is canceled.","supports":"progress and certificates are lost"},{"id":"s28","url":"https://support.udemy.com/hc/en-us/articles/1500002721401-Personal-Plan-Frequently-asked-questions","title":"Personal Plan: Frequently asked questions","publisher":"vendor","quote":"No. Once your Personal Plan subscription is canceled, the course progress and certificate access via the course will be lost upon cancellation.","supports":"no pause for Personal Plan"},{"id":"s29","url":"https://support.udemy.com/hc/en-us/articles/1500002721401-Personal-Plan-Frequently-asked-questions","title":"Personal Plan: Frequently asked questions","publisher":"vendor","quote":"Subscribing to Personal Plan does not affect your access to courses that you've previously purchased or enrolled in.","supports":"purchased courses are unaffected"},{"id":"s30","url":"https://support.udemy.com/hc/en-us/articles/1500002721401-Personal-Plan-Frequently-asked-questions","title":"Personal Plan: Frequently asked questions","publisher":"vendor","quote":"you will lose access to the course you received for free as part of the above promotion.","supports":"a promotional free course is lost"},{"id":"s31","url":"https://business-support.udemy.com/hc/en-us/articles/115015805627-Team-Plan-Renewal-FAQ","title":"Team Plan Renewal: FAQ","publisher":"vendor","quote":"admins will have a limited amount of time to manually renew the plan once it has expired","supports":"resubscribing after a Team Plan expires"},{"id":"s32","url":"https://support.udemy.com/hc/en-us/articles/1500002916481-How-to-manage-your-Udemy-subscriptions","title":"How to manage your Udemy subscriptions","publisher":"vendor","quote":"The subscription settings for any Udemy subscription can quickly be accessed via the Subscriptions page.","supports":"every Udemy subscription is managed on the Subscriptions page"}],"verification":{"level":"docs","checked_on":"2026-10-08","by":"stackcut-research","unverified":["The screen or email that confirms a cancellation on Udemy.com isn't described in Udemy's help center","When a cancelled Team Plan's access ends, and whether Team Plan fees are refundable, aren't stated in the Udemy Business help center","Cancelling a Udemy Business Enterprise Plan (a contract for 21 or more people) isn't documented in the public help center","When access ends for App Store purchases isn't stated on Udemy's or Apple's help pages","Exporting course progress or certificates before cancelling isn't documented"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Added the Udemy Business Team Plan route: admins cancel under Manage, Subscription & Billing, Subscription management (s19 to s24)","Added that cancelling loses course progress and certificate access for subscription courses, and that a Personal Plan can't be paused (s27, s28)","Starter Plan: an existing Personal Plan can't be downgraded to it (s26)","Refund: no 30-day guarantee; country refund periods are requested from Udemy Support and start at checkout or the first day of a trial (s6 to s9)","Route now covers every Udemy.com subscription, including the Starter Plan, and notes the menu may read Manage subscription","Udemy's help center blocks automated quote checks; quotes were checked against the help center's article text"]}},"delete_account":{"url":"https://www.udemy.com/user/close-account/","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/udemy","json":"https://stackcut.io/exits/udemy.json","evidence":{"packet_revision":"63a18227167ae78f1e42dbcc278b63d62ccf72a79b976e8d6fbd8af3eef157cd","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"udemy--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"udemy--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"udemy--google-play--r3","channel":"google_play","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"udemy--direct-web--r4","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"udio","name":"Udio","category":"ai_tools","website":"https://www.udio.com","domains":["udio.com"],"summary":"Web subscriptions: go to udio.com/account and select Cancel subscription; the plan runs to the end of the monthly or yearly cycle. iPhone app subscriptions are cancelled in iOS settings. An uncancelled 7-day trial is charged the full annual price unless you chose monthly. Udio has disabled song downloads.","routes":[{"channel":"direct_web","applies_to":"Standard and Pro subscriptions (and the Standard trial) bought on udio.com","who":"The account holder, signed in","method":"self_serve","start_url":"https://www.udio.com/account","steps":[{"do":"Sign in and go to udio.com/account","expect":"Cancel subscription"},{"do":"Select Cancel subscription","expect":null}],"confirm_by":null,"effective":"At the end of your monthly or yearly cycle; you keep full use of the subscription until then, and the account then reverts to free-account limits","notice":"A 7-day trial is cancelable at udio.com/account; if it isn't cancelled before the 7 days end, you are charged the full annual price unless you switched the trial to monthly","refund":null,"fees":null,"source_ids":["s1","s2","s3","s4","s5","s6"]},{"channel":"apple_app_store","applies_to":"Standard and Pro subscriptions bought in the Udio iPhone app","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"On your iPhone, open Settings and tap your name, then Subscriptions","expect":"your subscriptions"},{"do":"Tap the Udio subscription, then Cancel Subscription (you might need to scroll down to find it)","expect":null}],"confirm_by":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled","effective":null,"notice":"The App Store listing says subscriptions auto-renew unless canceled 24 hours before renewal","refund":null,"fees":null,"source_ids":["s7","s8","s9","s10","s11","s12"]}],"pay_less":[{"type":"downgrade","what":"Downgrade from Pro to Standard under Manage subscription at udio.com/account; you keep Pro until the next monthly or yearly cycle, then pay the Standard rate","evidence":"documented","source_ids":["s13","s14"]},{"type":"free_plan","what":"A free account keeps working with small daily and monthly credit limits; a cancelled subscription reverts to these limits","evidence":"documented","source_ids":["s5","s15"]},{"type":"student_or_nonprofit","what":"Students at accredited universities get 50% off a subscription for 6 months; if the order page at udio.com/pricing doesn't show the discount, contact Udio with your university and school email","evidence":"documented","source_ids":["s16"]},{"type":"annual_billing","what":"Annual Standard costs less than monthly: $96 a year versus $10 a month in the iPhone app","evidence":"documented","source_ids":["s17","s18"]}],"export":[],"after_cancel":{"access_until":"The end of your monthly or yearly cycle","data_kept":"Cancelling keeps the account, which reverts to free-account limits. Deleting the account immediately deletes all songs and other data, and it can't be recovered","you_lose":["The subscription's higher credit limit and features: the account reverts to free-account limits","Everything, immediately and permanently, if you delete the account instead of cancelling"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Udio has disabled downloading of audio, video and stems, so songs can't be exported before you cancel or delete the account","Deleting the account (udio.com/account, Account Deletion, Delete Account) also cancels a subscription, but it deletes all songs immediately and can't be undone","In the iPhone app, subscription details are under your profile avatar (bottom right), then the 3-dots button (top right)","Udio has no Android app: Udio apps on Google Play are unauthorized and don't sync with your subscription","Credits bought a la carte never expire and roll over"]},"sources":[{"id":"s1","url":"https://help.udio.com/en/articles/10739199-changing-or-canceling-your-subscription","title":"Changing or canceling your subscription","publisher":"vendor","quote":"Visit udio.com/account and select \"Cancel subscription\"","supports":"where and how to cancel"},{"id":"s2","url":"https://help.udio.com/en/articles/10739199-changing-or-canceling-your-subscription","title":"Changing or canceling your subscription","publisher":"vendor","quote":"Your cancellation will be effective at the end of your monthly or yearly cycle, depending on whether you signed up for a monthly or annual subscription.","supports":"when it takes effect"},{"id":"s3","url":"https://help.udio.com/en/articles/10739199-changing-or-canceling-your-subscription","title":"Changing or canceling your subscription","publisher":"vendor","quote":"You'll have full use of your subscription until that time.","supports":"access until the cycle ends"},{"id":"s4","url":"https://help.udio.com/en/articles/13338649-the-subscription-trial","title":"The subscription trial","publisher":"vendor","quote":"Trials are cancelable at udio.com/account.","supports":"cancelling a trial"},{"id":"s5","url":"https://help.udio.com/en/articles/10739180-do-credits-roll-over","title":"Do credits roll over?","publisher":"vendor","quote":"If your subscription is canceled, your account will revert to the free-account limits.","supports":"what happens after cancelling"},{"id":"s6","url":"https://help.udio.com/en/articles/13338649-the-subscription-trial","title":"The subscription trial","publisher":"vendor","quote":"the creator will be immediately charged the full price of an annual subscription unless they previously toggled the subscription period to monthly.","supports":"an uncancelled trial is charged the annual price"},{"id":"s7","url":"https://help.udio.com/en/articles/11386622-ios-app","title":"iOS app","publisher":"vendor","quote":"Get info, purchase and manage your subscription, view credits, and more","supports":"subscriptions are sold in the iPhone app"},{"id":"s8","url":"https://apps.apple.com/us/app/id6511211165","title":"Udio: AI Music Maker & Studio on the App Store (developer's listing)","publisher":"vendor","quote":"Subscriptions auto-renew unless canceled 24 hours before renewal. Manage in your iOS settings.","supports":"app subscriptions are billed and managed by Apple; the 24-hour notice"},{"id":"s9","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name.","supports":"the iPhone steps"},{"id":"s10","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button.","supports":"the Cancel Subscription step"},{"id":"s11","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm"},{"id":"s12","url":"https://help.udio.com/en/articles/11386622-ios-app","title":"iOS app","publisher":"vendor","quote":"Click your profile avatar in the bottom right.","supports":"where subscription details are in the app"},{"id":"s13","url":"https://help.udio.com/en/articles/10739199-changing-or-canceling-your-subscription","title":"Changing or canceling your subscription","publisher":"vendor","quote":"Visit udio.com/account and select \"Manage subscription\"","supports":"where to downgrade"},{"id":"s14","url":"https://help.udio.com/en/articles/10739199-changing-or-canceling-your-subscription","title":"Changing or canceling your subscription","publisher":"vendor","quote":"Regardless of when you initiate it, your downgrade will happen at the beginning of the next monthly or yearly cycle and you'll be charged the rate of your new tier.","supports":"when a downgrade takes effect"},{"id":"s15","url":"https://help.udio.com/en/articles/10739180-do-credits-roll-over","title":"Do credits roll over?","publisher":"vendor","quote":"Free accounts come with 10-daily / 100-monthly credit limits","supports":"the free account's limits"},{"id":"s16","url":"https://help.udio.com/en/articles/10739207-obtaining-a-student-discount-on-your-subscription","title":"Obtaining a student discount on your subscription","publisher":"vendor","quote":"We currently offer a subscription discount of 50% off for 6 months for students at accredited universities.","supports":"the student discount"},{"id":"s17","url":"https://apps.apple.com/us/app/id6511211165","title":"Udio: AI Music Maker & Studio on the App Store (in-app purchases)","publisher":"platform","quote":"Udio Standard - Monthly $10.00","supports":"the monthly Standard price"},{"id":"s18","url":"https://apps.apple.com/us/app/id6511211165","title":"Udio: AI Music Maker & Studio on the App Store (in-app purchases)","publisher":"platform","quote":"Udio Standard - Annual $96.00","supports":"the annual Standard price"},{"id":"s19","url":"https://help.udio.com/en/articles/12683565-changes-associated-with-the-universal-music-group-umg-partnership","title":"Changes associated with the Universal Music Group (\"UMG\") partnership","publisher":"vendor","quote":"Note that downloading of audio, video, and stems has been disabled","supports":"songs can't be downloaded"},{"id":"s20","url":"https://help.udio.com/en/articles/10739114-deleting-your-udio-account","title":"Deleting your Udio account","publisher":"vendor","quote":"Select Account Deletion and then Delete Account.","supports":"how to delete the account"},{"id":"s21","url":"https://help.udio.com/en/articles/10739114-deleting-your-udio-account","title":"Deleting your Udio account","publisher":"vendor","quote":"This will immediately delete your entire account, including all your songs and other data.","supports":"deleting removes everything at once"},{"id":"s22","url":"https://help.udio.com/en/articles/10739114-deleting-your-udio-account","title":"Deleting your Udio account","publisher":"vendor","quote":"This will also cancel any subscription you might have.","supports":"deleting also cancels"},{"id":"s23","url":"https://help.udio.com/en/articles/10739114-deleting-your-udio-account","title":"Deleting your Udio account","publisher":"vendor","quote":"You will not be able to recover your account.","supports":"deletion can't be undone"},{"id":"s24","url":"https://help.udio.com/en/articles/11386622-ios-app","title":"iOS app","publisher":"vendor","quote":"We don't currently have an Android app","supports":"no Google Play route"},{"id":"s25","url":"https://help.udio.com/en/articles/10739180-do-credits-roll-over","title":"Do credits roll over?","publisher":"vendor","quote":"These credits never expire and rollover from month to month","supports":"a la carte credits don't expire"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Udio's refund policy for subscriptions isn't stated on its help pages; it would be in Udio's Terms of Service","Udio's help pages don't say how a cancellation is confirmed (for example, by email)","Whether deleting the Udio account also stops a subscription billed by Apple isn't stated"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"ok","notes":["Re-checked the cancel, trial, credits, iOS app, student discount, UMG-changes and account-deletion articles, the App Store listing and Apple's cancel page: every route, pay_less and tip fact is confirmed","Confirmed: an uncancelled trial is charged the annual price unless switched to monthly; App Store subscriptions auto-renew unless canceled 24 hours before renewal; downloads of audio, video and stems are disabled; there is no official Android app"]}},"page":"https://stackcut.io/cancel/udio","json":"https://stackcut.io/exits/udio.json","evidence":{"packet_revision":"b16e2985a953b34124334be0914f420a5ca3030a41c77f426f28fbda5198d64a","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"udio--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"udio--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"ulysses","name":"Ulysses","category":"productivity","website":"https://ulysses.app","domains":["ulysses.app"],"summary":"App Store subscriptions: cancel in iPhone or iPad Settings (your Apple Account, Subscriptions) or the Mac App Store (Account Settings, Subscriptions) at least 24 hours before renewal. Setapp members cancel in their Setapp account. When it expires, Ulysses goes read-only, but you can still export.","routes":[{"channel":"apple_app_store","label":"Subscription bought through the App Store","applies_to":"Monthly or yearly Ulysses subscriptions bought through the App Store, including trials","who":"The Apple Account holder who bought the subscription","method":"self_serve","start_url":"https://support.apple.com/en-us/118428","steps":[{"do":"On iPhone or iPad, open Settings and select your Apple Account at the top, then tap Subscriptions","expect":null},{"do":"Select your Ulysses subscription and tap Cancel Subscription (you might need to scroll down)","expect":null},{"do":"On Mac, open the App Store, click your name or Sign In at the bottom of the left sidebar, select Account Settings, then click Subscriptions","expect":null},{"do":"Choose Ulysses, then click Cancel Subscription","expect":null}],"confirm_by":"No Cancel button, or an expiration message in red text, on the subscription's page means it is already cancelled","effective":"Renewal stops; when the subscription expires, Ulysses switches to read-only mode","notice":"Cancel at least 24 hours before the end of the trial or subscription period, or it renews","refund":"Request it from Apple at reportaproblem.apple.com after cancelling; Apple decides whether to grant it","fees":null,"source_ids":["s1","s26","s22","s7","s8","s9","s10","s21","s11","s12","s2","s3","s4","s5","s6","s23"]},{"channel":"reseller_or_partner","label":"Ulysses through a Setapp membership","applies_to":"Ulysses used through a Setapp membership (Setapp bundles Ulysses with its other apps)","who":"The Setapp account holder","method":"self_serve","start_url":null,"steps":[{"do":"Before deleting the Setapp version, download and open the App Store version of Ulysses if you want to keep using your library","expect":null},{"do":"Go to the Subscription page of your Setapp account and click Manage subscription","expect":"Cancel subscription"},{"do":"Click Cancel subscription at the bottom of the page","expect":"a cancellation survey"},{"do":"Answer the cancellation survey, then confirm","expect":null}],"confirm_by":null,"effective":"Your Setapp account stays active until the end of the current billing period; this ends the whole Setapp membership, not only Ulysses","notice":null,"refund":"Setapp refunds only if you didn't open any Setapp Membership app in that billing period, and you apply within 30 days of the last payment (annual) or 14 days (other plans)","fees":null,"source_ids":["s27","s38","s13","s31","s32","s33","s34","s35","s36","s37"]}],"pay_less":[{"type":"annual_billing","what":"Yearly plan at $39.99 per year, against $5.99 per month for the monthly plan","evidence":"documented","source_ids":["s14","s15"]},{"type":"student_or_nonprofit","what":"A discounted student subscription: a one-time six-month purchase that doesn't renew automatically","evidence":"documented","source_ids":["s16","s25","s30"]},{"type":"bundle","what":"Use Ulysses through a Setapp membership, which bundles it with Setapp's other apps","evidence":"documented","source_ids":["s27","s38"]}],"export":[{"data":"Your sheets, exported one at a time or in groups","how":"Use the Export button in the editor toolbar, or right-click a sheet, group or filter in the library and select Export","format":"Text (Plain Text, Rich Text, Markdown, TextBundle or TextPack), HTML, ePub, PDF or DOCX","limits":"The export article doesn't say whether export needs an active subscription; the cancel article says you can still access and export content after it ends","source_ids":["s17","s18","s19","s20","s6"]}],"after_cancel":{"access_until":"When the subscription expires; then the app switches to read-only mode","data_kept":"No retention period is stated. Content stays accessible and exportable in read-only mode","you_lose":["Creating or editing sheets and groups, once the app is read-only","A discounted offer you were on: cancelling ends it for good"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Ulysses can't cancel or refund App Store subscriptions; cancel through Apple, not in the Ulysses app","Cancelling a discounted subscription ends that offer permanently","Student subscriptions last six months and don't renew, so there's nothing to cancel","A one-time perpetual license is offered as an alternative to the subscription","Before deleting the Setapp version, download and open the App Store version to avoid data loss"]},"sources":[{"id":"s1","url":"https://help.ulysses.app/en_US/subscription-synchronization/how-can-i-cancel-or-refund-a-subscription","title":"Ulysses help: How can I cancel or refund a subscription?","publisher":"vendor","quote":"Ulysses subscriptions are managed through Apple's App Store system.","supports":"billing sits with Apple, so cancel through Apple"},{"id":"s2","url":"https://help.ulysses.app/en_US/subscription-synchronization/how-can-i-cancel-or-refund-a-subscription","title":"Ulysses help: How can I cancel or refund a subscription?","publisher":"vendor","quote":"For trial subscriptions, cancel at least 24 hours before the trial period ends to avoid charges.","supports":"trial notice"},{"id":"s3","url":"https://help.ulysses.app/en_US/subscription-synchronization/how-can-i-cancel-or-refund-a-subscription","title":"Ulysses help: How can I cancel or refund a subscription?","publisher":"vendor","quote":"Sign in to https://reportaproblem.apple.com.","supports":"where to request the refund"},{"id":"s4","url":"https://help.ulysses.app/en_US/subscription-synchronization/how-can-i-cancel-or-refund-a-subscription","title":"Ulysses help: How can I cancel or refund a subscription?","publisher":"vendor","quote":"Please note that Apple will review your request and decide whether to grant the refund.","supports":"Apple decides refunds"},{"id":"s5","url":"https://help.ulysses.app/en_US/subscription-synchronization/how-can-i-cancel-or-refund-a-subscription","title":"Ulysses help: How can I cancel or refund a subscription?","publisher":"vendor","quote":"switches to read-only mode","supports":"what happens when the subscription expires"},{"id":"s6","url":"https://help.ulysses.app/en_US/subscription-synchronization/how-can-i-cancel-or-refund-a-subscription","title":"Ulysses help: How can I cancel or refund a subscription?","publisher":"vendor","quote":"You can still access and export your content.","supports":"content stays exportable"},{"id":"s7","url":"https://support.apple.com/en-us/118428","title":"Apple Support: Cancel subscriptions on your iPhone, iPad or Mac","publisher":"platform","quote":"In Settings, tap your name.","supports":"iPhone and iPad steps"},{"id":"s8","url":"https://support.apple.com/en-us/118428","title":"Apple Support: Cancel subscriptions on your iPhone, iPad or Mac","publisher":"platform","quote":"Tap Subscriptions.","supports":"iPhone and iPad steps"},{"id":"s9","url":"https://support.apple.com/en-us/118428","title":"Apple Support: Cancel subscriptions on your iPhone, iPad or Mac","publisher":"platform","quote":"Tap Cancel Subscription.","supports":"final tap on iPhone and iPad"},{"id":"s10","url":"https://support.apple.com/en-us/118428","title":"Apple Support: Cancel subscriptions on your iPhone, iPad or Mac","publisher":"platform","quote":"In the App Store, click your name at the bottom of the sidebar.","supports":"Mac steps"},{"id":"s11","url":"https://support.apple.com/en-us/118428","title":"Apple Support: Cancel subscriptions on your iPhone, iPad or Mac","publisher":"platform","quote":"Click Cancel Subscription.","supports":"final click on Mac"},{"id":"s12","url":"https://support.apple.com/en-us/118428","title":"Apple Support: Cancel subscriptions on your iPhone, iPad or Mac","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm the cancel"},{"id":"s13","url":"https://help.ulysses.app/en_US/subscription-synchronization/setapp","title":"Ulysses help: Setapp","publisher":"vendor","quote":"please make sure you download and open the App Store version before deleting the Setapp version to avoid data loss.","supports":"data warning for Setapp users"},{"id":"s14","url":"https://ulysses.app/pricing","title":"Ulysses pricing","publisher":"vendor","quote":"$39.99 per year","supports":"yearly price"},{"id":"s15","url":"https://ulysses.app/pricing","title":"Ulysses pricing","publisher":"vendor","quote":"Or $5.99 per Month.","supports":"monthly price"},{"id":"s16","url":"https://ulysses.app/pricing","title":"Ulysses pricing","publisher":"vendor","quote":"Reduced pricing for students","supports":"student pricing"},{"id":"s17","url":"https://help.ulysses.app/en_US/export-publishing/export","title":"Ulysses help: Export","publisher":"vendor","quote":"Use the Export button located in the toolbar of the editor to export the current sheet.","supports":"export from the editor"},{"id":"s18","url":"https://help.ulysses.app/en_US/export-publishing/export","title":"Ulysses help: Export","publisher":"vendor","quote":"In the library or the sheet list, right-click on a sheet, a group, or even a filter, and select Export","supports":"export from the library"},{"id":"s19","url":"https://help.ulysses.app/en_US/export-publishing/export","title":"Ulysses help: Export","publisher":"vendor","quote":"can be Text, HTML, ePub, PDF, or DOCX","supports":"export formats"},{"id":"s20","url":"https://help.ulysses.app/en_US/export-publishing/export","title":"Ulysses help: Export","publisher":"vendor","quote":"With Text export, you can select between Plain Text, Rich Text, Markdown, TextBundle and TextPack.","supports":"text export formats"},{"id":"s21","url":"https://help.ulysses.app/en_US/subscription-synchronization/how-can-i-cancel-or-refund-a-subscription","title":"How can I cancel or refund a subscription?","publisher":"vendor","quote":"Select Account Settings in the top-right corner.","supports":"the Mac step after clicking your name"},{"id":"s22","url":"https://help.ulysses.app/en_US/subscription-synchronization/how-can-i-cancel-or-refund-a-subscription","title":"How can I cancel or refund a subscription?","publisher":"vendor","quote":"Select your Apple Account at the top.","supports":"the iPhone and iPad first step"},{"id":"s23","url":"https://help.ulysses.app/en_US/subscription-synchronization/how-can-i-cancel-or-refund-a-subscription","title":"How can I cancel or refund a subscription?","publisher":"vendor","quote":"Canceling a discounted subscription permanently ends the offer.","supports":"a discounted offer ends for good when cancelled"},{"id":"s24","url":"https://help.ulysses.app/en_US/subscription-synchronization/how-can-i-cancel-or-refund-a-subscription","title":"How can I cancel or refund a subscription?","publisher":"vendor","quote":"you won't be able to create new sheets or groups, or edit existing ones, without an active subscription.","supports":"what read-only mode blocks"},{"id":"s25","url":"https://help.ulysses.app/en_US/subscription-synchronization/how-can-i-cancel-or-refund-a-subscription","title":"How can I cancel or refund a subscription?","publisher":"vendor","quote":"Student subscriptions are one-time purchases that expire after 6 months.","supports":"student subscriptions don't renew"},{"id":"s26","url":"https://help.ulysses.app/en_US/subscription-synchronization/subscription-options-","title":"Subscription options","publisher":"vendor","quote":"unless canceled at least 24 hours before the end of the trial or subscription period","supports":"auto-renewal unless cancelled 24 hours before the period ends"},{"id":"s27","url":"https://help.ulysses.app/en_US/subscription-synchronization/subscription-options-","title":"Subscription options","publisher":"vendor","quote":"Ulysses is also available via Setapp, an alternative subscription platform.","supports":"Setapp is a billing channel"},{"id":"s28","url":"https://help.ulysses.app/en_US/subscription-synchronization/subscription-options-","title":"Subscription options","publisher":"vendor","quote":"Ulysses offers volume licensing outside the App Store for businesses and organizations that need multiple licenses.","supports":"volume licences are sold outside the App Store"},{"id":"s29","url":"https://help.ulysses.app/en_US/subscription-synchronization/subscription-options-","title":"Subscription options","publisher":"vendor","quote":"If you prefer to pay for Ulysses once instead of monthly or yearly, you can also select our perpetual license.","supports":"a one-time perpetual licence is offered"},{"id":"s30","url":"https://help.ulysses.app/en_US/subscription-synchronization/subscription-options-","title":"Subscription options","publisher":"vendor","quote":"it can only be purchased for a period of six months at a time and does not renew automatically","supports":"the student subscription lasts six months and doesn't renew"},{"id":"s31","url":"https://support.setapp.com/hc/en-us/articles/214288385-Cancel-subscription","title":"Cancel subscription","publisher":"platform","quote":"Go to the Subscription page of your Setapp account and click \"Manage subscription.\"","supports":"Setapp cancel step 1"},{"id":"s32","url":"https://support.setapp.com/hc/en-us/articles/214288385-Cancel-subscription","title":"Cancel subscription","publisher":"platform","quote":"Click \"Cancel subscription\" at the bottom of the page.","supports":"Setapp cancel step 2"},{"id":"s33","url":"https://support.setapp.com/hc/en-us/articles/214288385-Cancel-subscription","title":"Cancel subscription","publisher":"platform","quote":"Choose answers in a cancellation survey, then confirm your action.","supports":"Setapp's cancellation survey and confirm"},{"id":"s34","url":"https://support.setapp.com/hc/en-us/articles/214288385-Cancel-subscription","title":"Cancel subscription","publisher":"platform","quote":"Your account will be active until the end of the current billing period","supports":"Setapp access until the period ends"},{"id":"s35","url":"https://support.setapp.com/hc/en-us/articles/360010708640-Request-a-refund","title":"Request a refund","publisher":"platform","quote":"You didn't install or open any app from Setapp Membership in the billing period for which you applied for a refund.","supports":"Setapp refund condition"},{"id":"s36","url":"https://support.setapp.com/hc/en-us/articles/360010708640-Request-a-refund","title":"Request a refund","publisher":"platform","quote":"30 days after the last payment for annual subscriptions and one-time purchases;","supports":"Setapp refund window for annual plans"},{"id":"s37","url":"https://support.setapp.com/hc/en-us/articles/360010708640-Request-a-refund","title":"Request a refund","publisher":"platform","quote":"14 days after the last payment for all other subscriptions.","supports":"Setapp refund window for other plans"},{"id":"s38","url":"https://help.ulysses.app/en_US/subscription-synchronization/setapp","title":"Setapp","publisher":"vendor","quote":"All apps in the Setapp Store are fully functional, without any limitations or in-app purchases.","supports":"Ulysses in Setapp comes with the Setapp membership"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["How long content stays available after a subscription ends isn't stated in Ulysses' help center; it stays accessible and exportable in read-only mode","Ulysses' export article doesn't say whether exporting needs an active subscription","How volume licences for businesses are cancelled or renewed isn't documented in Ulysses' help center","Whether access lasts to the end of the paid App Store period isn't stated on Ulysses' or Apple's cancel pages"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Re-checked the App Store steps, trial notice, refund process and read-only mode against Ulysses' cancel article and Apple's help page; confirmed","App Store route: added the Mac Account Settings step and the 24-hour renewal cutoff for every period, not only trials","Added a Setapp route with Setapp's own cancel steps, end-of-period access and refund conditions","Student plan: a six-month one-time purchase that doesn't renew; added Setapp as a bundle option and the perpetual license as a tip","You lose: a cancelled discounted offer can't be restored"]}},"page":"https://stackcut.io/cancel/ulysses","json":"https://stackcut.io/exits/ulysses.json","evidence":{"packet_revision":"2851e3cd47964ab2d9b12ea8768efba4ae85e9d2fe29c0e63eae24a2f78210f5","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"ulysses--apple-app-store--r1","channel":"apple_app_store","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"ulysses--reseller-or-partner--r2","channel":"reseller_or_partner","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"unbounce","name":"Unbounce","category":"marketing_sales","website":"https://unbounce.com","domains":["unbounce.com","unbouncepages.com"],"summary":"An Owner or Administrator cancels in Account Management, Subscriptions, Cancel My Plan, then completes the feedback form. Cancel at least one day before the period ends; there are no refunds. Pages are unpublished and custom domains deleted, and the account may be deleted 90 days later: export leads first.","routes":[{"channel":"direct_web","label":"In your account","applies_to":"Unbounce monthly and annual subscriptions","who":"A user with Owner or Administrator permissions","method":"self_serve","start_url":null,"steps":[{"do":"Click your avatar (the circle icon) in the top right-hand corner and select Account Management","expect":"Account Management"},{"do":"Click Subscriptions on the left-hand side","expect":"Cancel My Plan"},{"do":"Click Cancel My Plan in the top right corner, review the details and click Continue","expect":"a feedback form"},{"do":"Complete the feedback form and click Cancel My Plan","expect":null}],"confirm_by":null,"effective":"Paid features stay until the end of the billing cycle; annual plans end at the end of the annual subscription period","notice":"Cancel at least one day before the end of the current monthly or annual period, or the next month or year is billed automatically; Unbounce contacts annual customers 30 days before renewal","refund":"No refunds or credits for cancellations, including annual plans cancelled early; a cancellation made after billing gets no refund","fees":"You owe all charges up to the cancellation, including all fees for the subscription period in which you cancel","source_ids":["u1","u2","u3","u4","u5","u6","u7","u8","u9","u10","u11","u12","u13","u14"]},{"channel":"direct_web","label":"Through Customer Support","applies_to":"Any Unbounce subscription, if you'd rather have support cancel it","who":"The account holder, writing from the email address on the account","method":"form","start_url":"https://documentation.unbounce.com/hc/en-us/requests/new","steps":[{"do":"Log in, choose the support option (or open the support request form) and ask to cancel, from the email address on the account","expect":null},{"do":"Be ready to confirm your identity: the last four digits of the card on file, the card type and the billing address","expect":null}],"confirm_by":null,"effective":"Paid features stay until the end of the billing cycle; annual plans end at the end of the annual subscription period","notice":"The request must be completed at least one day before the current monthly or annual period ends","refund":"No refunds or credits for cancellations","fees":"You owe all fees for the subscription period in which you cancel","source_ids":["u15","u16","u17","u10","u11","u14"]}],"pay_less":[{"type":"downgrade","what":"Switch to a lower-tier plan; the change takes effect at the end of the current billing cycle","evidence":"documented","source_ids":["u18"]},{"type":"annual_billing","what":"Save 25% with yearly billing (but annual plans can't be refunded or credited if cancelled early)","evidence":"documented","source_ids":["u19","u12"]}],"export":[{"data":"Leads collected by your pages' forms","how":"On a page's Page Overview screen, select the Leads tab and click Download CSV; or, from the All Pages screen, download leads for the whole account by date range","format":"CSV","limits":"Choose the date range to include. Export before the account is deleted, which can happen 90 days after cancelling","source_ids":["u20","u21","u22","u23","u7"]},{"data":"Landing pages","how":"Download each page as a .unbounce file, which can be uploaded again if you reactivate","format":".unbounce file","limits":null,"source_ids":["u24"]}],"after_cancel":{"access_until":"The end of the billing cycle (annual plans: the end of the annual subscription period)","data_kept":"You're moved to a free account, which Unbounce may delete with all its data 90 days after cancelling unless you re-subscribe","you_lose":["Published pages: unpublished and moved from any custom domain to unbouncepages.com","Custom domains (deleted)","Published popups and sticky bars","Access for every user other than the Account Owner","Legacy plans: they can't be restarted with a new subscription"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"A feedback form comes before the final Cancel My Plan button","tips":["Only an Owner or Administrator can cancel","Cancel at least one day before the period ends: after billing there is no refund","Download leads (CSV) and pages (.unbounce files) before cancelling; the account may be deleted 90 days later","Cancelling through support may require the last four digits of the card, the card type and the billing address","Legacy plans can't be reactivated: coming back means one of the current plans"]},"sources":[{"id":"u1","url":"https://documentation.unbounce.com/hc/en-us/articles/360000883346-How-Do-I-Cancel-My-Subscription","title":"How Do I Cancel My Subscription?","publisher":"vendor","quote":"Owner or Administrator user-role permissions","supports":"who can cancel"},{"id":"u2","url":"https://documentation.unbounce.com/hc/en-us/articles/360000883346-How-Do-I-Cancel-My-Subscription","title":"How Do I Cancel My Subscription?","publisher":"vendor","quote":"Select Account Management from the drop-down menu","supports":"where the flow starts"},{"id":"u3","url":"https://documentation.unbounce.com/hc/en-us/articles/360000883346-How-Do-I-Cancel-My-Subscription","title":"How Do I Cancel My Subscription?","publisher":"vendor","quote":"Click the Subscriptions button on the left-hand side","supports":"the Subscriptions step"},{"id":"u4","url":"https://documentation.unbounce.com/hc/en-us/articles/360000883346-How-Do-I-Cancel-My-Subscription","title":"How Do I Cancel My Subscription?","publisher":"vendor","quote":"Click the Cancel My Plan button on the screen's top right corner","supports":"the Cancel My Plan step"},{"id":"u5","url":"https://documentation.unbounce.com/hc/en-us/articles/360000883346-How-Do-I-Cancel-My-Subscription","title":"How Do I Cancel My Subscription?","publisher":"vendor","quote":"Complete the feedback form","supports":"the feedback step"},{"id":"u6","url":"https://documentation.unbounce.com/hc/en-us/articles/360000883346-How-Do-I-Cancel-My-Subscription","title":"How Do I Cancel My Subscription?","publisher":"vendor","quote":"you will continue to have access to your plan's paid features until the end of your billing cycle.","supports":"when access ends"},{"id":"u7","url":"https://documentation.unbounce.com/hc/en-us/articles/360000883346-How-Do-I-Cancel-My-Subscription","title":"How Do I Cancel My Subscription?","publisher":"vendor","quote":"may be deleted after 90-days if you have not upgraded back to a paid plan","supports":"deletion after 90 days"},{"id":"u8","url":"https://unbounce.com/terms-of-service/","title":"Unbounce Terms of Service","publisher":"vendor","quote":"Your Subscription Plan will automatically renew for an additional Subscription Period unless you cancel","supports":"automatic renewal"},{"id":"u9","url":"https://unbounce.com/terms-of-service/","title":"Unbounce Terms of Service","publisher":"vendor","quote":"For annual subscriptions, Unbounce will communicate with you 30 days in advance of your Subscription Plan renewal.","supports":"the annual renewal reminder"},{"id":"u10","url":"https://unbounce.com/terms-of-service/","title":"Unbounce Terms of Service","publisher":"vendor","quote":"Cancellations must be completed at least one (1) day prior to the end of your then-current Subscription Period, whether monthly or annual","supports":"the cancellation deadline"},{"id":"u11","url":"https://unbounce.com/terms-of-service/","title":"Unbounce Terms of Service","publisher":"vendor","quote":"Changes to annual Subscriptions, including Cancellations, go into effect at the end of the annual Subscription Period.","supports":"when annual cancellations take effect"},{"id":"u12","url":"https://unbounce.com/terms-of-service/","title":"Unbounce Terms of Service","publisher":"vendor","quote":"No refunds and/or credits will be issued for annual Subscription Cancellations","supports":"no refunds for annual plans"},{"id":"u13","url":"https://unbounce.com/terms-of-service/","title":"Unbounce Terms of Service","publisher":"vendor","quote":"Cancellations performed after billing are not entitled to refunds, in whole or in part.","supports":"no refunds after billing"},{"id":"u14","url":"https://unbounce.com/terms-of-service/","title":"Unbounce Terms of Service","publisher":"vendor","quote":"You are responsible for all charges accrued on your Account up to the time of Cancellation, including all fees within the Subscription Period in which you cancel.","supports":"fees owed for the current period"},{"id":"u15","url":"https://unbounce.com/terms-of-service/","title":"Unbounce Terms of Service","publisher":"vendor","quote":"You may cancel your monthly Subscription at any time, either from within your Account or by submitting a request after logging into your account and selecting the support option","supports":"cancelling by support request"},{"id":"u16","url":"https://unbounce.com/terms-of-service/","title":"Unbounce Terms of Service","publisher":"vendor","quote":"Unbounce reserves the right to confirm your identity by asking for the last four (4) digits of the credit card on file, the type of card, the billing address","supports":"identity checks for support cancellations"},{"id":"u17","url":"https://unbounce.com/terms-of-service/","title":"Unbounce Terms of Service","publisher":"vendor","quote":"To cancel your subscription you can contact our customer support team through this form.","supports":"the support request form"},{"id":"u18","url":"https://unbounce.com/pricing/","title":"Unbounce pricing","publisher":"vendor","quote":"switching to a lower-tier plan will only take effect at the end of your current billing cycle","supports":"downgrades take effect at the end of the cycle"},{"id":"u19","url":"https://unbounce.com/pricing/","title":"Unbounce pricing","publisher":"vendor","quote":"Save 25% with yearly billing","supports":"the yearly saving"},{"id":"u20","url":"https://documentation.unbounce.com/hc/en-us/articles/203510244-Getting-Your-Leads","title":"Getting Your Leads","publisher":"vendor","quote":"On the Page Overview screen, select the Leads tab.","supports":"where a page's leads are"},{"id":"u21","url":"https://documentation.unbounce.com/hc/en-us/articles/203510244-Getting-Your-Leads","title":"Getting Your Leads","publisher":"vendor","quote":"You can download this data by clicking Download CSV button from the right-hand side of the Leads table.","supports":"downloading leads as CSV"},{"id":"u22","url":"https://documentation.unbounce.com/hc/en-us/articles/203510244-Getting-Your-Leads","title":"Getting Your Leads","publisher":"vendor","quote":"from your All Pages screen, on the far right, you can download leads by date range","supports":"account-wide lead export"},{"id":"u23","url":"https://documentation.unbounce.com/hc/en-us/articles/203510244-Getting-Your-Leads","title":"Getting Your Leads","publisher":"vendor","quote":"From the menu, you can select the date range of leads you wish to pull into your CSV.","supports":"choosing the date range"},{"id":"u24","url":"https://documentation.unbounce.com/hc/en-us/articles/360022599392-What-Happens-When-I-Cancel-My-Subscription","title":"What Happens When I Cancel My Subscription?","publisher":"vendor","quote":"download your pages as .unbounce files to save them for a later date","supports":"saving pages before cancelling"},{"id":"u25","url":"https://documentation.unbounce.com/hc/en-us/articles/360022599392-What-Happens-When-I-Cancel-My-Subscription","title":"What Happens When I Cancel My Subscription?","publisher":"vendor","quote":"Will be unpublished and moved from any custom domain to the unbouncepages.com domain.","supports":"what happens to published pages"},{"id":"u26","url":"https://documentation.unbounce.com/hc/en-us/articles/360022599392-What-Happens-When-I-Cancel-My-Subscription","title":"What Happens When I Cancel My Subscription?","publisher":"vendor","quote":"Any existing custom domain(s) will be deleted.","supports":"custom domains are deleted"},{"id":"u27","url":"https://documentation.unbounce.com/hc/en-us/articles/360022599392-What-Happens-When-I-Cancel-My-Subscription","title":"What Happens When I Cancel My Subscription?","publisher":"vendor","quote":"They will be unpublished.","supports":"popups and sticky bars are unpublished"},{"id":"u28","url":"https://documentation.unbounce.com/hc/en-us/articles/360022599392-What-Happens-When-I-Cancel-My-Subscription","title":"What Happens When I Cancel My Subscription?","publisher":"vendor","quote":"Any user other than the Account Owner will be disassociated from and will lose access to the account.","supports":"other users lose access"},{"id":"u29","url":"https://documentation.unbounce.com/hc/en-us/articles/360022599392-What-Happens-When-I-Cancel-My-Subscription","title":"What Happens When I Cancel My Subscription?","publisher":"vendor","quote":"Legacy Plans (such as Launch, Accelerate, Essential, Premium, etc.) cannot be reactivated with a new subscription.","supports":"legacy plans can't come back"},{"id":"u30","url":"https://documentation.unbounce.com/hc/en-us/articles/360022599392-What-Happens-When-I-Cancel-My-Subscription","title":"What Happens When I Cancel My Subscription?","publisher":"vendor","quote":"Unbounce may delete your account and all data, info, & content associated with the account after 90 days post-account cancellation","supports":"how long data is kept"},{"id":"u31","url":"https://unbounce.com/terms-of-service/","title":"Unbounce Terms of Service","publisher":"vendor","quote":"Upon Subscription Cancellation, you are placed on a Free Account, which Unbounce shall delete within ninety (90) days of the date of Cancellation","supports":"the free account after cancelling"},{"id":"u32","url":"https://unbounce.com/terms-of-service/","title":"Unbounce Terms of Service","publisher":"vendor","quote":"Account deletion permanently removes all pages, popups, sticky bars, Content, integrations and leads","supports":"what deletion removes"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["What confirms a cancellation (email or status on Subscriptions) isn't documented","The steps to download a page as a .unbounce file weren't read (the help article on downloading pages wasn't opened)","Concierge and Agency plans may have different terms (the Terms single out non-Concierge plans for annual refunds); they weren't researched"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"ok","notes":["No changes: cancel steps, Owner/Administrator rule, one-day deadline, no-refund terms, 90-day deletion and lead export match the Terms and help articles"]}},"stackcut":{"vendor_id":"unbounce","name":"Unbounce","recipes":[{"id":"static-landing","title":"Landing pages without a visual builder","best_year_one_net":218}]},"page":"https://stackcut.io/cancel/unbounce","json":"https://stackcut.io/exits/unbounce.json","evidence":{"packet_revision":"62e450f079e802a8cf176ac5821193171b39e83d36486906e4963185cc311ad8","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"unbounce--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"unbounce--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"undetectable_ai","name":"Undetectable AI","category":"ai_tools","website":"https://undetectable.ai","domains":["undetectable.ai"],"summary":"Outside California and New York, cancel by email from your account's address (help center: contact@undetectable.ai; Terms: support@undetectable.ai) with your full name, card's last 4 digits and subscription details. California and New York residents can cancel in the dashboard. Remaining words are lost immediately; a pause is offered instead.","routes":[{"channel":"direct_web","label":"Cancel by email","applies_to":"Premium subscriptions (monthly or annual) for users outside California and New York","who":"The account holder","method":"email","start_url":null,"steps":[{"do":"From the email address on your account, email a cancellation request with your account email, full name, the last 4 digits of the card you subscribed with, and your subscription details. The help center gives contact@undetectable.ai, while the Terms' cancellation clause says to email support@undetectable.ai: sending it to both covers either","expect":null},{"do":"Keep the confirmation you get back: cancellation dates from when a valid request is received and confirmed","expect":null}],"confirm_by":"Undetectable AI's confirmation of your request","effective":"Future charges stop from the date a valid cancellation request is received and confirmed, subject to any access remaining through the end of the current billing period; remaining words are lost immediately","notice":null,"refund":"Cancelling doesn't refund earlier billing periods unless the law requires it. A refund of credits is only available if a submission provably flags as less than 75% human on a reputable AI detector, requested within 30 days of the incident","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s25","s26","s27"]},{"channel":"direct_web","label":"Dashboard (California and New York)","applies_to":"Subscribers who are California or New York residents","who":"The account holder, signed in","method":"self_serve","start_url":null,"steps":[{"do":"Sign in and follow the cancellation instructions in your account settings","expect":null}],"confirm_by":null,"effective":"Future charges stop from the date the cancellation is received and confirmed, subject to any access remaining through the end of the current billing period; remaining words are lost immediately","notice":null,"refund":"Cancelling doesn't refund earlier billing periods unless the law requires it","fees":null,"source_ids":["s11","s12","s13","s6","s7","s10","s27"]}],"pay_less":[{"type":"pause","what":"Pause instead of cancelling: ask for it in your email and choose how long; you aren't charged while paused","evidence":"documented","source_ids":["s14","s15","s16"]},{"type":"downgrade","what":"Pick a lower-tier plan on the Pricing page while signed in; the downgrade may take effect at the end of the current billing cycle, and your current words stay available until then","evidence":"documented","source_ids":["s17","s18","s19"]},{"type":"annual_billing","what":"Yearly billing is advertised at 50% off the monthly price; switching from annual to monthly counts as a downgrade","evidence":"documented","source_ids":["s20","s21"]}],"export":[],"after_cancel":{"access_until":"Remaining words are lost as soon as you cancel","data_kept":null,"you_lose":["Remaining words (credits) on your premium plan, immediately"]},"agent_notes":{"sign_in_needed":false,"phone_or_chat_only":false,"retention_step":"The cancellation article asks for your reason and suggests pausing instead","tips":["Use up your remaining words before cancelling: they are lost immediately","Send the email from the account's email address and include all four items (account email, full name, card's last 4 digits, subscription details); address it to contact@undetectable.ai and support@undetectable.ai, since the help center and the Terms name different addresses","Keep Undetectable AI's confirmation: the cancellation date is when a valid request is received and confirmed","California and New York residents can cancel in the account dashboard instead of by email"]},"sources":[{"id":"s1","url":"https://help.undetectable.ai/en/article/subscription-cancelation-vf7lkl/","title":"Subscription Cancelation","publisher":"vendor","quote":"To cancel your subscription, please email us at contact@undetectable.ai with the following information:","supports":"cancelling by email"},{"id":"s2","url":"https://help.undetectable.ai/en/article/subscription-cancelation-vf7lkl/","title":"Subscription Cancelation","publisher":"vendor","quote":"Account email","supports":"what the email must include"},{"id":"s3","url":"https://help.undetectable.ai/en/article/subscription-cancelation-vf7lkl/","title":"Subscription Cancelation","publisher":"vendor","quote":"Last 4 digits of the credit card you subscribed with","supports":"what the email must include"},{"id":"s4","url":"https://help.undetectable.ai/en/article/subscription-cancelation-vf7lkl/","title":"Subscription Cancelation","publisher":"vendor","quote":"Subscription details","supports":"what the email must include"},{"id":"s5","url":"https://undetectable.ai/terms","title":"Terms of Service","publisher":"vendor","quote":"All other users may cancel by emailing us at contact@undetectable.ai","supports":"email cancellation for users outside California and New York"},{"id":"s6","url":"https://undetectable.ai/terms","title":"Terms of Service","publisher":"vendor","quote":"the effective cancellation date is the date on which a valid cancellation request is received and confirmed","supports":"when cancelling takes effect"},{"id":"s7","url":"https://undetectable.ai/terms","title":"Terms of Service","publisher":"vendor","quote":"Cancellation stops future charges but does not refund prior billing periods unless required by law","supports":"no refund of past periods"},{"id":"s8","url":"https://undetectable.ai/terms","title":"Terms of Service","publisher":"vendor","quote":"A refund of credits is only available if a submission provably flags as less than 75% human on a reputable AI detector","supports":"the guarantee-based refund"},{"id":"s9","url":"https://undetectable.ai/terms","title":"Terms of Service","publisher":"vendor","quote":"Refund of credit or payment requests must be made within 30 days of the incident","supports":"the refund request window"},{"id":"s10","url":"https://undetectable.ai/terms","title":"Terms of Service","publisher":"vendor","quote":"If you cancel, you will immediately lose your remaining words","supports":"words are lost on cancelling"},{"id":"s11","url":"https://undetectable.ai/terms","title":"Terms of Service","publisher":"vendor","quote":"California and New York residents can cancel directly in their account dashboard","supports":"the dashboard route"},{"id":"s12","url":"https://undetectable.ai/terms","title":"Terms of Service","publisher":"vendor","quote":"following the cancellation instructions available in your account settings","supports":"where the dashboard cancellation is"},{"id":"s13","url":"https://undetectable.ai/terms","title":"Terms of Service","publisher":"vendor","quote":"Dashboard cancellation is designed to be at least as easy as signup","supports":"the dashboard flow is self-serve"},{"id":"s14","url":"https://help.undetectable.ai/en/article/subscription-cancelation-vf7lkl/","title":"Subscription Cancelation","publisher":"vendor","quote":"This option allows you to temporarily suspend your premium subscription without getting charged.","supports":"the pause option"},{"id":"s15","url":"https://help.undetectable.ai/en/article/subscription-cancelation-vf7lkl/","title":"Subscription Cancelation","publisher":"vendor","quote":"You may also choose how long you want to pause your subscription for.","supports":"choosing the pause length"},{"id":"s16","url":"https://help.undetectable.ai/en/article/subscription-cancelation-vf7lkl/","title":"Subscription Cancelation","publisher":"vendor","quote":"Just include this request in your email, and we will take care of the rest!","supports":"how to ask for a pause"},{"id":"s17","url":"https://help.undetectable.ai/en/article/upgradedowngrade-subscription-plan-1nxow83/","title":"Upgrade/Downgrade Subscription Plan","publisher":"vendor","quote":"Go to the Pricing page or click here: https://undetectable.ai/pricing","supports":"where plans are changed"},{"id":"s18","url":"https://help.undetectable.ai/en/article/upgradedowngrade-subscription-plan-1nxow83/","title":"Upgrade/Downgrade Subscription Plan","publisher":"vendor","quote":"If you select a lower-tier plan, the downgrade may take effect at the end of your current billing cycle.","supports":"when a downgrade takes effect"},{"id":"s19","url":"https://help.undetectable.ai/en/article/upgradedowngrade-subscription-plan-1nxow83/","title":"Upgrade/Downgrade Subscription Plan","publisher":"vendor","quote":"Your current subscription and its included words will remain available until the downgrade takes effect.","supports":"words stay until the downgrade"},{"id":"s20","url":"https://undetectable.ai/pricing","title":"Undetectable AI pricing","publisher":"vendor","quote":"50% off","supports":"the yearly discount"},{"id":"s21","url":"https://help.undetectable.ai/en/article/upgradedowngrade-subscription-plan-1nxow83/","title":"Upgrade/Downgrade Subscription Plan","publisher":"vendor","quote":"If you are currently on an annual plan, switching to a monthly plan is considered a downgrade, not an upgrade.","supports":"annual to monthly is a downgrade"},{"id":"s22","url":"https://help.undetectable.ai/en/article/subscription-cancelation-vf7lkl/","title":"Subscription Cancelation","publisher":"vendor","quote":"If you don't mind, please let us know the reason so we can better assist you.","supports":"the article asks for a reason"},{"id":"s23","url":"https://help.undetectable.ai/en/article/subscription-cancelation-vf7lkl/","title":"Subscription Cancelation","publisher":"vendor","quote":"Upon canceling your subscription, any remaining credits associated with your premium plan will expire.","supports":"credits expire on cancelling"},{"id":"s24","url":"https://undetectable.ai/terms","title":"Terms of Service","publisher":"vendor","quote":"By subscribing, you expressly consent to recurring billing at the disclosed price and frequency until you cancel","supports":"subscriptions renew until cancelled"},{"id":"s25","url":"https://undetectable.ai/terms","title":"Undetectable AI Terms of Service","publisher":"vendor","quote":"To cancel, you must email support@undetectable.ai from the email address associated with your account.","supports":"the cancellation clause's address and sender"},{"id":"s26","url":"https://undetectable.ai/terms","title":"Undetectable AI Terms of Service","publisher":"vendor","quote":"For users who reside outside of California and New York, subscriptions may be canceled only by submitting a cancellation request via email.","supports":"email is the only way outside California and New York"},{"id":"s27","url":"https://undetectable.ai/terms","title":"Undetectable AI Terms of Service","publisher":"vendor","quote":"No further recurring charges will be made, subject to any access remaining through the end of the current billing period","supports":"charges stop; any remaining access runs to the period's end"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["The help center and the Terms' summary give contact@undetectable.ai for cancelling, while the Terms' cancellation clause names support@undetectable.ai","The account-settings menu names for the California and New York dashboard cancellation are not documented","How long account data is kept after cancelling is not documented in the help center or Terms","Undetectable AI's help center and Terms don't mention App Store or Google Play billing","The Terms say charges stop 'subject to any access remaining through the end of the current billing period', but remaining words are lost immediately; what access remains isn't spelled out"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked the email and dashboard routes, effective date, refunds, pause, downgrade and yearly discount against the help center, the Terms (updated 01/01/2025) and the pricing page","Email route: the Terms' cancellation clause (6.3) says to email support@undetectable.ai from the account's email address; the packet only gave contact@ (the help center's address). Both are now given, and the summary and tips say so","Effective: the Terms say charges stop subject to any access remaining through the end of the billing period; added, and the old 'not stated' note is now a narrower one"]}},"page":"https://stackcut.io/cancel/undetectable_ai","json":"https://stackcut.io/exits/undetectable_ai.json","evidence":{"packet_revision":"ae7adda525ca1eda347411b0fe3345f3dfc07474201c2040326b3ae994cfe65c","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"undetectable-ai--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"undetectable-ai--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"unito","name":"Unito","category":"productivity","website":"https://unito.io","domains":["unito.io","guide.unito.io","app.unito.io"],"summary":"Cancel under Usage & Billing, then the Overview tab's prompt to cancel your account. Pausing keeps your flows but charges $12 at the next payment date. Closing the workspace is permanent and needs the owner to remove every other member first.","routes":[{"channel":"direct_web","label":"Cancel in the dashboard","applies_to":"Self-serve Unito plans billed by card through the dashboard","who":"Whoever can open Usage & Billing in the dashboard. The help pages don't name a role","method":"self_serve","start_url":null,"steps":[{"do":"Open your Unito Dashboard, select your avatar in the top-right corner, then Usage & Billing","expect":null},{"do":"Click the Overview tab and scroll down to the prompt asking if you want to cancel your account","expect":null},{"do":"Follow the prompt to cancel your account, or choose to pause if you want to keep your flows","expect":null}],"confirm_by":"Not stated on the pages read","effective":"Not stated on the pages read","notice":"To stop automatic renewal, the Terms require written notice at least ten (10) days before the end of the Initial Term or the current Renewal Period","refund":"All fees are non-refundable, exclusive of all taxes, levies, or duties","fees":"If you pause, the card on file is charged $12 at the next payment date to keep your settings for a full year. Going over your items-in-sync limit upgrades your plan automatically at the next payment cycle","source_ids":["s_c_menu","s_c_overview","s_c_pause_note","s_c_pause_date","s_c_pause_charge","s_terms_renew","s_terms_notice","s_terms_written","s_terms_refund","s_pa_upgrade","s_pa_next_cycle"]},{"channel":"direct_web","label":"Close the workspace","applies_to":"The whole workspace, with its flows and members. Closing is permanent","who":"The workspace owner, once every other member is removed, or Unito's customer success team","method":"self_serve","start_url":null,"steps":[{"do":"Click the profile icon in the top-right corner, then Members & active users","expect":null},{"do":"Click the three-dot symbol beside each member's name, then Remove from workspace, until only the owner remains","expect":"Remove from workspace"},{"do":"On the Members & active users screen, click About my workspace, then the red Close workspace button","expect":"Close workspace"},{"do":"In the pop-up, click Close workspace","expect":null},{"do":"If closing fails, or the workspace is large and active, contact Unito's support team instead","expect":null}],"confirm_by":"Not stated on the pages read","effective":"Closing is permanent. The pages read don't say when access ends after confirmation","notice":null,"refund":"All fees are non-refundable, exclusive of all taxes, levies, or duties","fees":null,"source_ids":["s_c_owner","s_c_members","s_c_remove","s_c_about","s_c_close_btn","s_c_permanent","s_c_support","s_terms_refund"]},{"channel":"reseller_or_partner","label":"Bought through a Unito distributor","applies_to":"Access bought through a Unito authorized distributor, which charges the fees","who":"The customer that buys from the distributor","method":"contact_sales","start_url":null,"steps":[{"do":"Contact the authorized distributor that bills you and ask to stop renewal, because it charges and collects the fees","expect":null},{"do":"Give written notice at least ten days before the end of the current term, as Unito's Terms require to stop automatic renewal","expect":null}],"confirm_by":null,"effective":null,"notice":"Written notice at least ten (10) days before the end of the Initial Term or the current Renewal Period","refund":null,"fees":null,"source_ids":["s_terms_dist","s_terms_dist_fees","s_terms_notice","s_terms_written"]}],"pay_less":[{"type":"pause","what":"Pause keeps your flows and flow settings. The card on file is charged $12 at the next payment date to preserve them for a full year","evidence":"documented","source_ids":["s_c_pause_note","s_c_pause_date","s_c_pause_charge"]}],"export":[],"after_cancel":{"access_until":"Not stated on the pages read","data_kept":"Not stated for a closed workspace. The Terms say Unito may keep aggregated information derived from the Usage Data","you_lose":["The workspace and its flows, if you close it: 'closing a Unito account is permanent'","Backups of usage data: 'Unito does not provide back-ups of Usage Data'","Any flow you delete: it can't be recovered and has to be rebuilt"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Pausing keeps your flows and settings, but the card on file is charged $12 at the next payment date","Only the workspace owner (or Unito's customer success team) can close the workspace, and only after every other member is removed","Going over your items-in-sync limit upgrades the plan at the next payment cycle; Unito notifies you in the app and by email","Deleting a flow is permanent: 'If you delete a flow, it cannot be recovered'"]},"sources":[{"id":"s_c_menu","url":"https://guide.unito.io/how-to-close-your-unito-workspace","title":"How to Close Your Unito Workspace","publisher":"vendor","quote":"Usage & Billing","supports":"the menu path to the subscription settings"},{"id":"s_c_overview","url":"https://guide.unito.io/how-to-close-your-unito-workspace","title":"How to Close Your Unito Workspace","publisher":"vendor","quote":"Click on the Overview tab and scroll down until you see a prompt asking if you want to cancel your account.","supports":"the cancel prompt on the Overview tab"},{"id":"s_c_pause_note","url":"https://guide.unito.io/how-to-close-your-unito-workspace","title":"How to Close Your Unito Workspace","publisher":"vendor","quote":"Note: When you pause your Unito account, all your flows and flow settings will be preserved.","supports":"what pausing keeps"},{"id":"s_c_pause_date","url":"https://guide.unito.io/how-to-close-your-unito-workspace","title":"How to Close Your Unito Workspace","publisher":"vendor","quote":"As soon as your subscription hits its next payment date,","supports":"when the preservation charge happens"},{"id":"s_c_pause_charge","url":"https://guide.unito.io/how-to-close-your-unito-workspace","title":"How to Close Your Unito Workspace","publisher":"vendor","quote":"the payment method associated with your account will be charged $12 to preserve these settings for a full year","supports":"the $12 charge to keep settings for a year"},{"id":"s_c_owner","url":"https://guide.unito.io/how-to-close-your-unito-workspace","title":"How to Close Your Unito Workspace","publisher":"vendor","quote":"Only a workspace owner or Unito's customer success team can close a Unito workspace","supports":"who can close the workspace"},{"id":"s_c_members","url":"https://guide.unito.io/how-to-close-your-unito-workspace","title":"How to Close Your Unito Workspace","publisher":"vendor","quote":"Members & active users","supports":"the menu where members are removed"},{"id":"s_c_remove","url":"https://guide.unito.io/how-to-close-your-unito-workspace","title":"How to Close Your Unito Workspace","publisher":"vendor","quote":"Remove from workspace","supports":"removing members before closing"},{"id":"s_c_about","url":"https://guide.unito.io/how-to-close-your-unito-workspace","title":"How to Close Your Unito Workspace","publisher":"vendor","quote":"About my workspace","supports":"the screen where the workspace is closed"},{"id":"s_c_close_btn","url":"https://guide.unito.io/how-to-close-your-unito-workspace","title":"How to Close Your Unito Workspace","publisher":"vendor","quote":"Close workspace","supports":"the Close workspace button"},{"id":"s_c_permanent","url":"https://guide.unito.io/how-to-close-your-unito-workspace","title":"How to Close Your Unito Workspace","publisher":"vendor","quote":"closing a Unito account is permanent","supports":"closing cannot be undone"},{"id":"s_terms_renew","url":"https://unito.io/terms/","title":"Unito Terms","publisher":"vendor","quote":"this Agreement shall automatically renew for successive periods of the same duration","supports":"the agreement renews automatically"},{"id":"s_terms_notice","url":"https://unito.io/terms/","title":"Unito Terms","publisher":"vendor","quote":"at least ten (10) days prior to the end of the Initial Term or the then-current Renewal Period","supports":"the 10-day notice before each term ends"},{"id":"s_terms_refund","url":"https://unito.io/terms/","title":"Unito Terms","publisher":"vendor","quote":"All fees are non-refundable, exclusive of all taxes, levies, or duties.","supports":"fees are not refunded"},{"id":"s_terms_backup","url":"https://unito.io/terms/","title":"Unito Terms","publisher":"vendor","quote":"Unito does not provide back-ups of Usage Data","supports":"no backups of usage data"},{"id":"s_terms_aggregated","url":"https://unito.io/terms/","title":"Unito Terms","publisher":"vendor","quote":"aggregated information derived from the Usage Data","supports":"aggregated data may be kept"},{"id":"s_pa_upgrade","url":"https://guide.unito.io/how-does-unitos-pricing-work","title":"How Does Unito's Pricing Work?","publisher":"vendor","quote":"you'll be automatically upgraded","supports":"going over the limit upgrades the plan"},{"id":"s_pa_next_cycle","url":"https://guide.unito.io/how-does-unitos-pricing-work","title":"How Does Unito's Pricing Work?","publisher":"vendor","quote":"during your next payment cycle.","supports":"the upgrade applies at the next payment cycle"},{"id":"s_flow_delete","url":"https://guide.unito.io/how-are-flows-affected-when-i-change-unito-plans","title":"How Are Flows Affected When I Change Unito Plans?","publisher":"vendor","quote":"If you delete a flow, it cannot be recovered","supports":"deleted flows cannot be recovered"},{"id":"s_terms_written","url":"https://unito.io/terms/","title":"Unito Terms","publisher":"vendor","quote":"unless a Party provides written notice to the contrary to the other Party","supports":"stopping renewal needs written notice"},{"id":"s_terms_dist","url":"https://unito.io/terms/","title":"Unito Terms","publisher":"vendor","quote":"If you obtain access to the Software through a Unito authorized distributor","supports":"Unito sells through authorized distributors"},{"id":"s_terms_dist_fees","url":"https://unito.io/terms/","title":"Unito Terms","publisher":"vendor","quote":"applicable fees for your use of the Software will be charged by and payable to such distributor","supports":"the distributor bills the fees"},{"id":"s_c_support","url":"https://guide.unito.io/how-to-close-your-unito-workspace","title":"How to Close Your Unito Workspace","publisher":"vendor","quote":"or if you're trying to close a larger, more active workspace, contact our support team","supports":"support helps close larger workspaces"},{"id":"s_pa_notify","url":"https://guide.unito.io/how-does-unitos-pricing-work","title":"How Does Unito's Pricing Work?","publisher":"vendor","quote":"we'll notify you in the app and via email","supports":"automatic upgrades are announced in the app and by email"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Unito's help pages don't say what confirms a cancellation, or when access ends after the cancel prompt is completed","The Terms require written notice to stop renewal but don't say how to send it, or whether the dashboard cancel prompt counts as that notice","Enterprise plans are quoted by sales; how an Enterprise contract ends and what notice it needs aren't public","Unito doesn't name its authorized distributors or describe how they handle cancellations","Exporting flows or flow settings before closing isn't described in Unito's help center","Annual billing, prices and startup or nonprofit programs aren't on the public pricing page; prices are shown in the app"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Notice corrected: the 10 days' written notice applies before the end of every renewal period, not only the first term","Added that Unito's customer success team can also close a workspace, and that support helps with large workspaces","Added a route for access bought through a Unito authorized distributor, which charges the fees under the Terms","Removed the claim that cancelling loses your flows unless you pause; the help page only says pausing keeps them"]}},"page":"https://stackcut.io/cancel/unito","json":"https://stackcut.io/exits/unito.json","evidence":{"packet_revision":"e69495506bc25676e094edc0d81057660570f6f7562369879369731f99e67935","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"unito--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"unito--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"unito--reseller-or-partner--r3","channel":"reseller_or_partner","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"upstash","name":"Upstash (Redis, QStash, Vector)","category":"developer_tools","website":"https://upstash.com","domains":["upstash.com"],"summary":"Redis, QStash and Vector share one account: delete every database, index and schedule, then use Account > Settings > Delete Account (or remove the last card to drop to the free plan). Vercel-managed accounts are handled in Vercel. Gotcha: no refunds for partial months; Fixed plans bill pro-rata.","routes":[{"channel":"direct_web","label":"Stop charges: delete resources","applies_to":"Upstash accounts paying by card for Redis, QStash or Vector (pay-as-you-go, Fixed plans and add-ons such as Prod Pack)","who":"The account owner; on a team account, only owners and admins can delete the last card","method":"self_serve","start_url":"https://console.upstash.com","steps":[{"do":"In the Upstash Console, delete each Redis database and Vector index you no longer need, and remove QStash schedules: each schedule trigger is billed as a message","expect":null},{"do":"To keep the account free, delete your last credit card on the Account > Billing page: the account moves to the free plan, but only if your resources fit within the free plan limits","expect":"Billing"},{"do":"Expect a last charge: outstanding usage is charged to the card before the downgrade; Fixed-plan databases are charged pro-rata for the days they were active","expect":null}],"confirm_by":null,"effective":"Pay-as-you-go charges cover only actual usage up to deletion; a Fixed-plan database deleted mid-month is charged pro-rata for the days it was active, even if unused","notice":null,"refund":"None under the Terms: monthly and yearly plans are billed in advance and non-refundable, with no refunds or credits for partial months or downgrades; the service stays active for the paid period","fees":"Outstanding usage is charged to the card before the account drops to the free plan. Vector's pricing FAQ says cancelling within the month still bills its 1-month minimum term","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s39","s40","s41"]},{"channel":"direct_web","label":"Delete the account","applies_to":"Closing the whole Upstash account (all products)","who":"The account owner","method":"self_serve","start_url":"https://console.upstash.com","steps":[{"do":"Delete all your databases and clusters first (Redis databases, Vector indexes and other resources)","expect":null},{"do":"In the Upstash Console, open Account > Settings and choose Delete Account","expect":"Delete Account"}],"confirm_by":null,"effective":"On deletion, all your data and payment information are deleted and can't be recovered; the Terms say data is completely deleted within 6 months of a cancellation request","notice":null,"refund":"None: no refunds or credits for partial months","fees":null,"source_ids":["s11","s12","s13","s15","s8"]},{"channel":"reseller_or_partner","label":"Billed through Vercel","applies_to":"Upstash accounts created and managed by Vercel through the Vercel Marketplace integration","who":"The Vercel account or team that installed the integration","method":"platform_settings","start_url":null,"steps":[{"do":"Open the Vercel dashboard: for a Vercel-managed Upstash account, payments and database creation and deletion are handled there","expect":null},{"do":"Delete the Upstash databases you no longer need from the Vercel dashboard, or change their plan there","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s17","s18","s19"]},{"channel":"reseller_or_partner","label":"Billed through AWS Marketplace","applies_to":"Upstash accounts paid through an AWS Marketplace subscription","who":"The AWS account that holds the subscription, plus the Upstash account owner","method":"platform_settings","start_url":"https://console.aws.amazon.com/marketplace","steps":[{"do":"In the Upstash Console, delete the resources you no longer need (or the whole account) first","expect":null},{"do":"In the AWS Marketplace console, open the Delivery method list, choose SaaS, and select the Upstash subscription","expect":"Agreement"},{"do":"Under Agreement, open the Actions list and choose Cancel subscription; type confirm and choose Yes, cancel subscription","expect":"Cancel subscription"}],"confirm_by":null,"effective":"Cancelling on AWS stops future charges. If the Upstash account has no other payment method, Upstash sends three warning emails, then suspends it and its resources become inaccessible","notice":null,"refund":"AWS doesn't refund invoices already issued automatically: refunds must be requested","fees":null,"source_ids":["s20","s21","s22","s23","s24","s25","s26"]},{"channel":"sales_contract","applies_to":"Enterprise plans","who":"The customer's contract owner, with Upstash","method":"contact_sales","start_url":null,"steps":[{"do":"Check your Enterprise agreement for its term and notice terms, then contact Upstash; legal notices go in writing to support@upstash.com","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s27","s28"]}],"pay_less":[{"type":"free_plan","what":"Each product has a free tier for prototypes and hobby projects; free Redis databases include 256 MB of data and 500K commands a month","evidence":"documented","source_ids":["s29","s30","s31"]},{"type":"downgrade","what":"Remove the last card on the Account > Billing page to move the account to the free plan, if your resources fit within its limits (on a team, only owners and admins can do this)","evidence":"documented","source_ids":["s2","s3","s40","s41"]}],"after_cancel":{"access_until":"Paid plans stay active for the rest of the paid billing period","data_kept":"Deleting the account deletes all data and payment information, unrecoverably; the Terms say data is completely deleted within 6 months of a cancellation request. Inactive free Redis databases are archived after at least 30 days, with a backup you can restore","you_lose":["Deleted Redis databases, Vector indexes and their data","QStash schedules and messages you remove","With account deletion: the account and its payment information"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Account deletion requires deleting all databases and clusters first","Removing the last card drops the account to the free plan only if resources fit the free limits; outstanding usage is charged first","A Vercel-managed Upstash account is billed and managed in the Vercel dashboard","Unsubscribing from AWS Marketplace with no other payment method leads to suspension after three warning emails","A budget (pay-as-you-go only) rate-limits the database at the cap instead of charging more; Upstash emails at 70% and 90%","Failed payments are retried three more times before the account is suspended"]},"sources":[{"id":"s1","url":"https://upstash.com/pricing/qstash","title":"QStash pricing","publisher":"vendor","quote":"billed once for each time the schedule triggers","supports":"schedules keep billing"},{"id":"s2","url":"https://upstash.com/docs/common/account/faq","title":"Account and billing FAQ","publisher":"vendor","quote":"deleting it moves the account to the free plan: any outstanding usage is charged to the card first, then your resources are downgraded to the free plan.","supports":"removing the last card"},{"id":"s3","url":"https://upstash.com/docs/common/account/faq","title":"Account and billing FAQ","publisher":"vendor","quote":"This is only possible if your resources fit within the free plan limits","supports":"the free plan limit condition"},{"id":"s4","url":"https://upstash.com/pricing","title":"Pricing","publisher":"vendor","quote":"What happens if I delete my database after 2-3 days?","supports":"the mid-month deletion FAQ"},{"id":"s5","url":"https://upstash.com/pricing","title":"Pricing","publisher":"vendor","quote":"For Fixed plans, you are charged pro-rata for the days the database was active, even if you did not use it.","supports":"Fixed plans bill pro-rata"},{"id":"s6","url":"https://upstash.com/pricing","title":"Pricing","publisher":"vendor","quote":"For pay-as-you-go plans, you are only charged for actual usage during those days.","supports":"pay-as-you-go bills actual usage"},{"id":"s7","url":"https://upstash.com/trust/terms","title":"Upstash Terms of Service (April 2025)","publisher":"vendor","quote":"For monthly or yearly payment plans, the Service is billed in advance on a monthly or yearly basis respectively and is non-refundable.","supports":"plans are billed in advance and non-refundable"},{"id":"s8","url":"https://upstash.com/trust/terms","title":"Upstash Terms of Service (April 2025)","publisher":"vendor","quote":"There will be no refunds or credits for partial months or partial years of service, downgrade refunds, or refunds for months or years unused with an open account","supports":"no refunds for partial months"},{"id":"s9","url":"https://upstash.com/pricing/vector","title":"Vector pricing","publisher":"vendor","quote":"You have the flexibility to cancel anytime. But note that even if you cancel within the month, you will be billed for the minimum term of 1 full month.","supports":"Vector's 1-month minimum"},{"id":"s10","url":"https://upstash.com/pricing","title":"Pricing","publisher":"vendor","quote":"$200/month per database","supports":"the Prod Pack add-on price"},{"id":"s11","url":"https://upstash.com/docs/common/account/faq","title":"Account and billing FAQ","publisher":"vendor","quote":"You can delete your account from Account > Settings > Delete Account.","supports":"where to delete the account"},{"id":"s12","url":"https://upstash.com/docs/common/account/faq","title":"Account and billing FAQ","publisher":"vendor","quote":"You should first delete all your databases and clusters.","supports":"delete resources first"},{"id":"s13","url":"https://upstash.com/docs/common/account/faq","title":"Account and billing FAQ","publisher":"vendor","quote":"all your data and payment information will be deleted and you will not be able to recover it.","supports":"deletion can't be undone"},{"id":"s15","url":"https://upstash.com/trust/terms","title":"Upstash Terms of Service (April 2025)","publisher":"vendor","quote":"After the cancellation request your data will be completely deleted in 6 months","supports":"the deletion timeline"},{"id":"s17","url":"https://upstash.com/docs/redis/howto/vercelintegration","title":"Vercel integration","publisher":"vendor","quote":"If you let Vercel manage your Upstash account, you can handle payments, database creation and deletion directly from the Vercel dashboard.","supports":"Vercel-managed accounts are handled in Vercel"},{"id":"s18","url":"https://upstash.com/docs/redis/howto/vercelintegration","title":"Vercel integration","publisher":"vendor","quote":"Vercel will create the Upstash account and the selected resources for you","supports":"Vercel creates the account"},{"id":"s19","url":"https://upstash.com/docs/redis/howto/vercelintegration","title":"Vercel integration","publisher":"vendor","quote":"On the Vercel dashboard, you will be able to find the credentials of the database, change the database name, update the regions or plan.","supports":"changing plan in Vercel"},{"id":"s20","url":"https://upstash.com/docs/common/account/faq","title":"Account and billing FAQ","publisher":"vendor","quote":"We send a warning email three times before suspending an account.","supports":"what happens after unsubscribing on AWS with no other payment method"},{"id":"s21","url":"https://upstash.com/docs/common/account/faq","title":"Account and billing FAQ","publisher":"vendor","quote":"If no valid payment method is added, we suspend the account.","supports":"suspension without a payment method"},{"id":"s22","url":"https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html","title":"Canceling your product subscription (AWS Marketplace Buyer Guide)","publisher":"platform","quote":"Open the Delivery method list and choose SaaS.","supports":"finding the SaaS subscription on AWS"},{"id":"s23","url":"https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html","title":"Canceling your product subscription (AWS Marketplace Buyer Guide)","publisher":"platform","quote":"Under Agreement, open the Actions list and choose Cancel subscription.","supports":"the AWS cancel action"},{"id":"s24","url":"https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html","title":"Canceling your product subscription (AWS Marketplace Buyer Guide)","publisher":"platform","quote":"In the Cancel subscription dialog box, enter confirm, then choose Yes, cancel subscription.","supports":"the AWS confirmation"},{"id":"s25","url":"https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html","title":"Canceling your product subscription (AWS Marketplace Buyer Guide)","publisher":"platform","quote":"Canceling stops future charges from being generated.","supports":"what cancelling on AWS does"},{"id":"s26","url":"https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html","title":"Canceling your product subscription (AWS Marketplace Buyer Guide)","publisher":"platform","quote":"It doesn't automatically refund charges on invoices that have already been issued","supports":"AWS refunds must be requested"},{"id":"s27","url":"https://upstash.com/pricing","title":"Pricing","publisher":"vendor","quote":"Everything in Prod Pack","supports":"the Enterprise plan"},{"id":"s28","url":"https://upstash.com/trust/terms","title":"Upstash Terms of Service (April 2025)","publisher":"vendor","quote":"Legal notice to Upstash must be in writing and sent to support@upstash.com.","supports":"where legal notices go"},{"id":"s29","url":"https://upstash.com/pricing","title":"Pricing","publisher":"vendor","quote":"Perfect for prototypes and hobby projects","supports":"the free tier"},{"id":"s30","url":"https://upstash.com/pricing","title":"Pricing","publisher":"vendor","quote":"256 MB","supports":"free Redis data size"},{"id":"s31","url":"https://upstash.com/pricing","title":"Pricing","publisher":"vendor","quote":"500K","supports":"free Redis monthly commands"},{"id":"s32","url":"https://upstash.com/docs/redis/help/faq","title":"Redis FAQ","publisher":"vendor","quote":"Free tier databases are archived after a minimum of 30 days of inactivity.","supports":"inactive free databases are archived"},{"id":"s33","url":"https://upstash.com/docs/redis/help/faq","title":"Redis FAQ","publisher":"vendor","quote":"No data is lost due to archival.","supports":"archived databases keep a backup"},{"id":"s34","url":"https://upstash.com/pricing","title":"Pricing","publisher":"vendor","quote":"If your usage exceeds the budget cap, your database will be rate limited and your total cost will not exceed the chosen budget.","supports":"what a budget does"},{"id":"s35","url":"https://upstash.com/pricing","title":"Pricing","publisher":"vendor","quote":"Budget is only available for the pay-as-you-go plan.","supports":"budgets are pay-as-you-go only"},{"id":"s36","url":"https://upstash.com/docs/common/account/faq","title":"Account and billing FAQ","publisher":"vendor","quote":"we will retry the payment three more times before suspending the account.","supports":"failed payment retries"},{"id":"s38","url":"https://upstash.com/pricing","title":"Pricing","publisher":"vendor","quote":"We send email notifications when you reach 70% and 90% of your monthly budget","supports":"budget alerts"},{"id":"s39","url":"https://upstash.com/trust/terms","title":"Upstash Terms of Service (April 2025)","publisher":"vendor","quote":"however, the Service will remain active for the length of the paid billing period.","supports":"access lasts for the paid period"},{"id":"s40","url":"https://upstash.com/docs/common/account/faq","title":"Account and billing FAQ","publisher":"vendor","quote":"only owners and admins can delete the last card","supports":"who can remove the last card on a team"},{"id":"s41","url":"https://upstash.com/docs/common/account/faq","title":"Account and billing FAQ","publisher":"vendor","quote":"You can delete your credit card from Account > Billing page.","supports":"where cards are removed"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["How a Fixed plan's last month is billed isn't consistent across Upstash's pages: the pricing FAQ says pro-rata for the days a database was active, while the Terms say monthly plans are billed in advance with no refunds for partial months","How to remove the Prod Pack add-on from a database isn't documented in Upstash's docs or pricing page","The Vercel dashboard's own steps for removing an Upstash database or the integration aren't covered here; they would be in Vercel's documentation","Upstash's docs describe backups kept inside Upstash, but not downloading Redis data or Vector indexes before you delete them","Whether team admins (not only the owner) can delete databases or the whole account isn't stated in Upstash's account FAQ"],"review":{"by":"stackcut-review","on":"2026-10-06","result":"fixed","notes":["Re-checked every route fact against Upstash's account FAQ, pricing pages, Vercel integration page, Terms of Service and AWS's cancel page: the steps, the free-plan condition, the pro-rata and no-refund terms, the 6-month deletion and AWS behavior are confirmed","Who: on a team account, only owners and admins can delete the last card (added, with the Account > Billing page)","Terms quotes now cite the Terms of Service web page, which carries the same April 2025 text as the PDF","Upstash's site intermittently blocks the automatic quote check (EMPTY); every quote was found on the live pages during this review"]}},"page":"https://stackcut.io/cancel/upstash","json":"https://stackcut.io/exits/upstash.json","evidence":{"packet_revision":"c2213523669e96decc4f9a362ad9363ca6d4c7c583a280e5f0a71affcc50d352","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"upstash--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"upstash--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"upstash--reseller-or-partner--r3","channel":"reseller_or_partner","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"upstash--reseller-or-partner--r4","channel":"reseller_or_partner","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"upstash--sales-contract--r5","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"upwork","name":"Upwork","category":"other_digital","website":"https://www.upwork.com","domains":["upwork.com"],"summary":"Freelancer Plus bought on Upwork.com: profile icon, Membership plan, Change Plan, Switch to Basic, before the renewal date (midnight UTC). Bought in the iPhone app: cancel in Apple's settings. Memberships aren't refunded. Clients downgrade Business Plus to Basic; it ends with the 30-day cycle.","routes":[{"channel":"direct_web","label":"Freelancer Plus on Upwork.com","applies_to":"Freelancer Plus memberships bought on Upwork.com, not through the Apple App Store","who":"The freelancer whose account holds the membership","method":"self_serve","start_url":"https://www.upwork.com/nx/plans/membership/index/","steps":[{"do":"Select your profile icon in the top right corner, then choose Membership plan","expect":"Change Plan"},{"do":"Select Change Plan","expect":"Switch to Basic"},{"do":"On the Basic plan, choose Switch to Basic","expect":null}],"confirm_by":null,"effective":"The plan moves to Freelancer Basic when the membership ends; if you cancel on or after the renewal date you're charged again and it waits until the following billing cycle","notice":"Cancel before your renewal date, which starts at midnight UTC; Upwork suggests doing it a day early","refund":"Memberships are not eligible for a refund after purchase","fees":null,"source_ids":["c1","c2","c3","c4","c5","s1","s5","dc2","c6"]},{"channel":"apple_app_store","label":"Freelancer Plus bought in the Apple App Store","applies_to":"Freelancer Plus bought as an in-app purchase in the Upwork iPhone or iPad app and billed by Apple","who":"The person whose Apple Account bought the subscription","method":"platform_settings","start_url":"https://support.apple.com/en-us/118428","steps":[{"do":"On the iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then tap the Upwork subscription","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription (scroll down if you don't see it)","expect":null}],"confirm_by":"The Upwork subscription shows an expiration message in red text, or has no Cancel button","effective":"The plan downgrades to Basic later, not at once; until then you can reselect it in Apple's subscriptions","notice":null,"refund":"Apple decides refunds; Upwork can't issue or adjust refunds for App Store purchases, and requesting a refund doesn't cancel","fees":null,"source_ids":["s4","s8","i1","i2","i3","i5","s9","s10","s11","s13","s14","s15","s16"]},{"channel":"direct_web","label":"Business Plus (clients)","applies_to":"Client accounts on the Business Plus plan","who":"A client with Account Admin access","method":"self_serve","start_url":"https://www.upwork.com/nx/plans/client/change-plan","steps":[{"do":"Open the client plan page (Change plan) and request a downgrade to the Basic plan","expect":null}],"confirm_by":null,"effective":"Downgrades take effect at the end of the 30-day membership cycle","notice":null,"refund":null,"fees":null,"source_ids":["s17","b1","b2"]}],"pay_less":[{"type":"free_plan","what":"Freelancer Basic, the free plan for registered Upwork users","evidence":"documented","source_ids":["s6"]},{"type":"downgrade","what":"Business Plus clients can downgrade to the Basic plan; the change takes effect at the end of the 30-day cycle","evidence":"documented","source_ids":["s17","b1"]}],"export":[],"after_cancel":{"access_until":"For a Business Plus downgrade, the end of the 30-day membership cycle; for Freelancer Plus, when the membership ends","data_kept":null,"you_lose":["The 100 Connects per month and Mindful AI tools that come with Freelancer Plus","The 0% freelancer fee on Direct Contracts; the standard 5% fee applies once the membership ends","Business Plus: unused promotional account credits at the end of the cycle"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["A Freelancer Plus bought in the Apple App Store is cancelled in Apple's settings; trying on Upwork.com shows an error","Requesting an Apple refund does not cancel the subscription; cancel it in Apple's settings to stop renewal","If you move a plan to Upwork.com, cancel the Apple subscription first to avoid being charged twice; in-app purchases can cost slightly more","Cancel Freelancer Plus at least a day before the renewal date, because renewal starts at midnight UTC"]},"sources":[{"id":"s1","url":"https://upwork.com/work/freelancerplus","title":"Upwork: Freelancer Plus","publisher":"vendor","quote":"Memberships are not eligible for a refund after purchase, but can be canceled at anytime.","supports":"no refund after purchase; cancel any time"},{"id":"s4","url":"https://upwork.com/work/freelancerplus","title":"Upwork: Freelancer Plus","publisher":"vendor","quote":"To make changes or cancel your subscription you will need to do so directly from your Apple account.","supports":"Apple-billed subscriptions are changed in the Apple account"},{"id":"s5","url":"https://upwork.com/work/freelancerplus","title":"Upwork: Freelancer Plus","publisher":"vendor","quote":"If you choose to upgrade, your Freelancer Plus subscription is billed every month on the same date.","supports":"monthly billing on the same date"},{"id":"s6","url":"https://upwork.com/work/freelancerplus","title":"Upwork: Freelancer Plus","publisher":"vendor","quote":"Freelancer Basic is your default free plan included for registered Upwork users.","supports":"the free plan"},{"id":"s7","url":"https://upwork.com/work/freelancerplus","title":"Upwork: Freelancer Plus","publisher":"vendor","quote":"Freelancer Plus members have access to 100 Connects per month and cutting-edge tech like Upwork’s Mindful AI.","supports":"what Freelancer Plus includes"},{"id":"c1","url":"https://support.upwork.com/hc/en-us/articles/40444319503123-How-do-I-cancel-my-Freelancer-Plus-membership-and-downgrade-to-Freelancer-Basic","title":"Upwork Help: How do I cancel my Freelancer Plus membership and downgrade to Freelancer Basic?","publisher":"vendor","quote":"Select your profile icon in the top right corner, then choose Membership plan from the drop-down selections","supports":"step 1 on Upwork.com"},{"id":"c2","url":"https://support.upwork.com/hc/en-us/articles/40444319503123-How-do-I-cancel-my-Freelancer-Plus-membership-and-downgrade-to-Freelancer-Basic","title":"Upwork Help: How do I cancel my Freelancer Plus membership and downgrade to Freelancer Basic?","publisher":"vendor","quote":"Select Change Plan","supports":"step 2"},{"id":"c3","url":"https://support.upwork.com/hc/en-us/articles/40444319503123-How-do-I-cancel-my-Freelancer-Plus-membership-and-downgrade-to-Freelancer-Basic","title":"Upwork Help: How do I cancel my Freelancer Plus membership and downgrade to Freelancer Basic?","publisher":"vendor","quote":"Choose the Switch to Basic button on the Basic plan","supports":"step 3"},{"id":"c4","url":"https://support.upwork.com/hc/en-us/articles/40444319503123-How-do-I-cancel-my-Freelancer-Plus-membership-and-downgrade-to-Freelancer-Basic","title":"Upwork Help: How do I cancel my Freelancer Plus membership and downgrade to Freelancer Basic?","publisher":"vendor","quote":"Remember, if you want to cancel your Freelancer Plus plan, you’ll need to do so before your renewal date, which begins at midnight UTC time.","supports":"cancel before the renewal date (midnight UTC)"},{"id":"c5","url":"https://support.upwork.com/hc/en-us/articles/40444319503123-How-do-I-cancel-my-Freelancer-Plus-membership-and-downgrade-to-Freelancer-Basic","title":"Upwork Help: How do I cancel my Freelancer Plus membership and downgrade to Freelancer Basic?","publisher":"vendor","quote":"If you wait until the renewal date, you’ll be charged and your cancellation will not be effective until the following billing cycle.","supports":"cancelling on the renewal date means another charge"},{"id":"c6","url":"https://support.upwork.com/hc/en-us/articles/40444319503123-How-do-I-cancel-my-Freelancer-Plus-membership-and-downgrade-to-Freelancer-Basic","title":"Upwork Help: How do I cancel my Freelancer Plus membership and downgrade to Freelancer Basic?","publisher":"vendor","quote":"To avoid being charged, we recommend canceling by February 5.","supports":"Upwork's example: cancel a day before a February 6 renewal"},{"id":"s8","url":"https://support.upwork.com/hc/en-us/articles/360041683353-Upwork-Subscription-via-Apple-In-App-Purchase","title":"Upwork Help: Upwork Subscription via Apple In-App Purchase","publisher":"vendor","quote":"You’ll need to manage or cancel your plan through your Apple settings — not on Upwork.com","supports":"Apple-billed plans are cancelled in Apple"},{"id":"i1","url":"https://support.upwork.com/hc/en-us/articles/360041683353-Upwork-Subscription-via-Apple-In-App-Purchase","title":"Upwork Help: Upwork Subscription via Apple In-App Purchase","publisher":"vendor","quote":"Tap your name > Subscriptions","supports":"Upwork's Apple steps"},{"id":"i2","url":"https://support.upwork.com/hc/en-us/articles/360041683353-Upwork-Subscription-via-Apple-In-App-Purchase","title":"Upwork Help: Upwork Subscription via Apple In-App Purchase","publisher":"vendor","quote":"Tap the Upwork subscription","supports":"choosing the Upwork subscription"},{"id":"i3","url":"https://support.upwork.com/hc/en-us/articles/360041683353-Upwork-Subscription-via-Apple-In-App-Purchase","title":"Upwork Help: Upwork Subscription via Apple In-App Purchase","publisher":"vendor","quote":"Apple only manages subscriptions purchased directly as In-App Purchases through the App Store.","supports":"which plans Apple manages"},{"id":"i4","url":"https://support.upwork.com/hc/en-us/articles/360041683353-Upwork-Subscription-via-Apple-In-App-Purchase","title":"Upwork Help: Upwork Subscription via Apple In-App Purchase","publisher":"vendor","quote":"If you try to downgrade or cancel on Upwork.com instead, you’ll run into this error message:","supports":"cancelling an Apple plan on Upwork.com shows an error"},{"id":"i5","url":"https://support.upwork.com/hc/en-us/articles/360041683353-Upwork-Subscription-via-Apple-In-App-Purchase","title":"Upwork Help: Upwork Subscription via Apple In-App Purchase","publisher":"vendor","quote":"Go back into your Apple subscriptions and reselect your Upwork membership before the downgrade takes effect","supports":"the Apple plan downgrades later, not at once"},{"id":"i6","url":"https://support.upwork.com/hc/en-us/articles/360041683353-Upwork-Subscription-via-Apple-In-App-Purchase","title":"Upwork Help: Upwork Subscription via Apple In-App Purchase","publisher":"vendor","quote":"In-app purchases may cost slightly more than subscriptions purchased on Upwork.com, due to Apple’s processing fees.","supports":"Apple purchases can cost more"},{"id":"s9","url":"https://support.upwork.com/hc/en-us/articles/360041683353-Upwork-Subscription-via-Apple-In-App-Purchase","title":"Upwork Help: Upwork Subscription via Apple In-App Purchase","publisher":"vendor","quote":"To prevent another renewal, cancel your subscription through your Apple subscription settings.","supports":"cancelling in Apple stops renewal"},{"id":"s10","url":"https://support.upwork.com/hc/en-us/articles/360041683353-Upwork-Subscription-via-Apple-In-App-Purchase","title":"Upwork Help: Upwork Subscription via Apple In-App Purchase","publisher":"vendor","quote":"Requesting a refund doesn’t cancel your subscription.","supports":"a refund request does not cancel"},{"id":"s11","url":"https://support.upwork.com/hc/en-us/articles/360041683353-Upwork-Subscription-via-Apple-In-App-Purchase","title":"Upwork Help: Upwork Subscription via Apple In-App Purchase","publisher":"vendor","quote":"Upwork can’t issue or adjust refunds for App Store purchases.","supports":"refunds for App Store purchases come from Apple"},{"id":"s12","url":"https://support.upwork.com/hc/en-us/articles/360041683353-Upwork-Subscription-via-Apple-In-App-Purchase","title":"Upwork Help: Upwork Subscription via Apple In-App Purchase","publisher":"vendor","quote":"Just be sure to cancel your Apple subscription first to avoid being charged twice.","supports":"double-charge risk when moving to Upwork.com"},{"id":"s13","url":"https://support.apple.com/en-us/118428","title":"Apple Support: Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name.","supports":"first step on iPhone or iPad"},{"id":"s14","url":"https://support.apple.com/en-us/118428","title":"Apple Support: Cancel a subscription from Apple","publisher":"platform","quote":"Tap Subscriptions.","supports":"the Subscriptions step"},{"id":"s15","url":"https://support.apple.com/en-us/118428","title":"Apple Support: Cancel a subscription from Apple","publisher":"platform","quote":"Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button.","supports":"the cancel step"},{"id":"s16","url":"https://support.apple.com/en-us/118428","title":"Apple Support: Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm it is cancelled"},{"id":"s17","url":"https://upwork.com/business-plus/","title":"Upwork: Business Plus","publisher":"vendor","quote":"Business Plus runs on a 30-day membership cycle, and downgrades take effect at the end of your membership cycle.","supports":"downgrades take effect at the end of the 30-day cycle"},{"id":"b1","url":"https://upwork.com/business-plus/","title":"Upwork: Business Plus","publisher":"vendor","quote":"Any client with Account Admin access can request to downgrade their Business Plus plan to the Basic plan.","supports":"who can downgrade Business Plus"},{"id":"b2","url":"https://upwork.com/business-plus/","title":"Upwork: Business Plus","publisher":"vendor","quote":"It’s billed on a 30-day cycle with no upfront costs and you can sign up for free.","supports":"Business Plus billing cycle"},{"id":"b3","url":"https://upwork.com/business-plus/","title":"Upwork: Business Plus","publisher":"vendor","quote":"forfeit any unused account credits issued as part of this promotion, including unexpired account credits.","supports":"promotion credits are lost after a downgrade"},{"id":"dc1","url":"https://support.upwork.com/hc/en-us/articles/40444525840915-I-pay-0-in-freelancer-fees-on-Direct-Contracts-because-I-subscribe-to-Freelancer-Plus-If-I-cancel-the-membership-what-happens","title":"Upwork Help: If I cancel Freelancer Plus, what happens to Direct Contracts fees?","publisher":"vendor","quote":"you’ll lose the 0% freelancer fee benefit on Direct Contracts","supports":"what Freelancer Plus members lose on Direct Contracts"},{"id":"dc2","url":"https://support.upwork.com/hc/en-us/articles/40444525840915-I-pay-0-in-freelancer-fees-on-Direct-Contracts-because-I-subscribe-to-Freelancer-Plus-If-I-cancel-the-membership-what-happens","title":"Upwork Help: If I cancel Freelancer Plus, what happens to Direct Contracts fees?","publisher":"vendor","quote":"You’ll only see the fee applied after your membership ends.","supports":"the fee applies once the membership ends"}],"verification":{"level":"docs","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Upwork's help pages don't say whether a confirmation email or on-screen message follows a Freelancer Plus cancellation","Whether Freelancer Plus is sold through Google Play on Android isn't stated on Upwork's help pages","What happens to unused Connects when a membership ends isn't covered on the pages reviewed","What Upwork keeps after an account closes, and what can be exported first, aren't covered here","The Business Plus page doesn't say how refunds work for Business Plus fees"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Replaced the web steps, which were the upgrade steps, with Upwork's cancel article: profile icon, Membership plan, Change Plan, Switch to Basic","Added the renewal deadline: cancel before the renewal date, which starts at midnight UTC, or you're charged for another cycle","Added that the Apple plan downgrades later rather than at once, and that cancelling an Apple plan on Upwork.com shows an error","Business Plus: added that a client with Account Admin access requests the downgrade, and that unused promotional credits are forfeited","Added the loss of 0% Direct Contracts fees when Freelancer Plus ends","Upwork's pages block automated re-checks; every Upwork quote was copied word for word from a direct read of the live page"]}},"delete_account":{"url":"https://www.upwork.com/","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/upwork","json":"https://stackcut.io/exits/upwork.json","evidence":{"packet_revision":"bfeed081b4b7396c04e80ec7b3a77fad567c3c2664bf25340c52fdde3173a3de","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"upwork--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"upwork--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"upwork--direct-web--r3","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"v0","name":"v0 by Vercel","category":"developer_tools","website":"https://v0.app","domains":["v0.app"],"summary":"Pick the personal or team scope, open the user menu, then Settings, Billing, and click Cancel Plan in Current Plan; the account moves to Free at the end of the billing period. Fees are non-refundable, and purchased credits need a paid plan to use.","routes":[{"channel":"direct_web","label":"Personal and team plans","applies_to":"v0 paid plans (Premium, Plus, Business) for your personal scope or a team","who":"The account holder; for a team plan, a team member who can manage the team's billing (the roles are not documented)","method":"self_serve","start_url":null,"steps":[{"do":"Use the dropdown at the top left of the page to select the scope (personal or team) whose subscription you want to cancel","expect":null},{"do":"Open the user menu in the bottom-left corner and click Settings","expect":null},{"do":"Click Billing in the sidebar","expect":"Current Plan"},{"do":"In the Current Plan section, click Cancel Plan","expect":null}],"confirm_by":null,"effective":"The account moves to the Free plan at the end of the current billing period","notice":"Self-service subscriptions renew automatically for the same term, so cancel before the period ends","refund":"None: v0 payments are final and non-refundable unless Vercel authorizes a refund in writing","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s29","s30"]},{"channel":"sales_contract","label":"Enterprise","applies_to":"v0 Enterprise plans, arranged with Vercel outside the self-service Terms","who":"The customer's admin, with Vercel","method":"contact_sales","start_url":null,"steps":[{"do":"Contact Vercel about your Enterprise agreement and check it for renewal and notice terms","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s9"]}],"pay_less":[{"type":"free_plan","what":"The Free plan costs nothing and includes $5 of monthly credits, with a daily limit of 7 messages","evidence":"documented","source_ids":["s10","s11","s12"]},{"type":"bundle","what":"If you pay for ChatGPT Plus or Pro, connect it in v0's billing settings: eligible AI responses then count toward your ChatGPT plan instead of v0 credits","evidence":"documented","source_ids":["s13","s14"]}],"export":[{"data":"A project's code","how":"Open the Project menu (...), then Settings, then GitHub; select Connect, choose the Git Scope, enter a repository name and select Create Repository. v0 creates a private repository and pushes the current code to it","format":"GitHub repository","limits":"Vercel may permanently delete your content when an account is terminated; export first","source_ids":["s15","s16","s17","s18"]}],"after_cancel":{"access_until":"The end of the current billing period, after which the account is on the Free plan","data_kept":"The account continues on the Free plan. Rolled-over monthly credits expire after 65 days; purchased credits stay in the balance but need an active paid plan and expire a year after purchase. Archived chats are kept 30 days. If the account is terminated, Vercel may permanently delete your content","you_lose":["The paid plan's monthly credits (Free includes $5 a month and a daily message limit)","Use of purchased credits until you have a paid plan again","Team collaboration, which needs Plus, Business or Enterprise"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Select the right scope first: personal and team subscriptions are cancelled separately","Team members and billing can also be managed from the Vercel team settings","Once an account or team is confirmed for deletion it can't be stopped or recovered, and the email can't be used to sign up again for 7 days","Chats can be moved between personal and team scopes before cancelling; a personal chat moved into a team becomes visible to the team's Owners","Vercel's Terms also let you close an account by sending a cancellation request to Vercel Support","The Premium plan is being sunsetted and is no longer offered to new users"]},"sources":[{"id":"s1","url":"https://v0.app/docs/account","title":"Account","publisher":"vendor","quote":"You can cancel your subscription at any time.","supports":"cancelling is self-serve"},{"id":"s2","url":"https://v0.app/docs/account","title":"Account","publisher":"vendor","quote":"Ensure you have selected the scope whose subscription you want to cancel using the dropdown located at the top left of the page","supports":"choosing the personal or team scope"},{"id":"s3","url":"https://v0.app/docs/account","title":"Account","publisher":"vendor","quote":"Open the user menu in the bottom-left corner of the interface","supports":"the user menu step"},{"id":"s4","url":"https://v0.app/docs/account","title":"Account","publisher":"vendor","quote":"In the Current Plan section, click on Cancel Plan","supports":"the Cancel Plan button"},{"id":"s5","url":"https://v0.app/docs/account","title":"Account","publisher":"vendor","quote":"will move your account to the free plan at the end of your current billing period","supports":"when it takes effect"},{"id":"s6","url":"https://vercel.com/legal/terms","title":"Vercel Terms of Service","publisher":"vendor","quote":"The self-service subscription and any additional Services added to your self-service subscription will automatically-renew for the same term as the initial term.","supports":"automatic renewal"},{"id":"s7","url":"https://vercel.com/legal/terms","title":"Vercel Terms of Service","publisher":"vendor","quote":"All fees are non-refundable, except as expressly stated otherwise in this Agreement.","supports":"the refund policy"},{"id":"s8","url":"https://v0.app/docs/teams","title":"Teams","publisher":"vendor","quote":"you can manage members and billing from your Vercel team settings","supports":"team billing lives in Vercel team settings"},{"id":"s9","url":"https://vercel.com/legal/terms","title":"Vercel Terms of Service","publisher":"vendor","quote":"For an enterprise plan, you may contact Vercel separately","supports":"Enterprise plans are handled with Vercel"},{"id":"s10","url":"https://v0.app/docs/pricing","title":"Pricing","publisher":"vendor","quote":"No cost. For people looking to explore.","supports":"the Free plan"},{"id":"s11","url":"https://v0.app/pricing","title":"v0 Pricing","publisher":"vendor","quote":"$5 of included monthly credits","supports":"Free plan credits"},{"id":"s12","url":"https://v0.app/docs/pricing","title":"Pricing","publisher":"vendor","quote":"7 messages","supports":"the Free plan's daily message limit"},{"id":"s13","url":"https://v0.app/docs/chatgpt","title":"ChatGPT","publisher":"vendor","quote":"Once connected and enabled, eligible AI responses count towards your ChatGPT plan instead of using v0 credits.","supports":"using a ChatGPT plan instead of v0 credits"},{"id":"s14","url":"https://v0.app/docs/account","title":"Account","publisher":"vendor","quote":"Manage the connection in billing settings, or switch between your ChatGPT plan and v0 credits from the credit menu in the header.","supports":"where the ChatGPT connection is managed"},{"id":"s15","url":"https://v0.app/docs/github","title":"GitHub","publisher":"vendor","quote":"Open the Project menu ... → Settings → GitHub.","supports":"where GitHub export starts"},{"id":"s16","url":"https://v0.app/docs/github","title":"GitHub","publisher":"vendor","quote":"Select Create Repository. v0 creates a private repository and pushes the project's current code to it.","supports":"what the export does"},{"id":"s17","url":"https://v0.app/docs/faqs","title":"FAQs","publisher":"vendor","quote":"Export the code to work locally or edit directly in v0.","supports":"code can be exported"},{"id":"s18","url":"https://vercel.com/legal/terms","title":"Vercel Terms of Service","publisher":"vendor","quote":"All of Your Content on the Services (if any) may be permanently deleted by Vercel upon any termination of your account.","supports":"content may be deleted on termination"},{"id":"s19","url":"https://v0.app/docs/pricing","title":"Pricing","publisher":"vendor","quote":"Unused monthly credits roll over to the next billing cycle and expire after 65 days.","supports":"monthly credit expiry"},{"id":"s20","url":"https://v0.app/docs/pricing","title":"Pricing","publisher":"vendor","quote":"Purchased credits remain in your balance when your subscription expires, but they require an active paid plan to use and expire one year after purchase.","supports":"purchased credits after cancelling"},{"id":"s21","url":"https://v0.app/docs/account","title":"Account","publisher":"vendor","quote":"Chats stay in your archive for 30 days, during which they can be restored before being permanently deleted.","supports":"archived chat retention"},{"id":"s22","url":"https://v0.app/docs/account","title":"Account","publisher":"vendor","quote":"Once an account or team has been confirmed for deletion, the deletion process cannot be stopped nor the account recovered.","supports":"deletion is final"},{"id":"s23","url":"https://v0.app/docs/account","title":"Account","publisher":"vendor","quote":"wait 7 days to sign up with the same email address","supports":"the 7-day wait after deletion"},{"id":"s24","url":"https://v0.app/docs/account","title":"Account","publisher":"vendor","quote":"Transferring a personal chat into a team makes its full history subject to that team's Owner administrative access.","supports":"moving chats into a team"},{"id":"s25","url":"https://v0.app/docs/faqs","title":"FAQs","publisher":"vendor","quote":"The Plus, Business, and Enterprise plans enable multiple users to work on projects together.","supports":"team collaboration needs a team plan"},{"id":"s26","url":"https://vercel.com/legal/terms","title":"Vercel Terms of Service","publisher":"vendor","quote":"You have the right to terminate your account (or downgrade your Pro account to a hobby account) at any time by sending a cancellation request to Vercel Support.","supports":"closing an account through Vercel Support"},{"id":"s27","url":"https://v0.app/docs/faqs","title":"FAQs","publisher":"vendor","quote":"The Premium plan is in the process of being sunsetted and is no longer available to new users.","supports":"Premium is being retired"},{"id":"s28","url":"https://v0.app/docs/account","title":"Account","publisher":"vendor","quote":"You can transfer chats between any of your available scopes, either team or personal.","supports":"chats can be moved between scopes"},{"id":"s29","url":"https://vercel.com/legal/ai-product-terms","title":"Vercel AI Product Terms","publisher":"vendor","quote":"All payments for the AI Products and Services are final, non-refundable, and non-transferable, unless expressly authorized by Vercel in writing.","supports":"v0 payments aren't refunded"},{"id":"s30","url":"https://vercel.com/legal/ai-product-terms","title":"Vercel AI Product Terms","publisher":"vendor","quote":"You may terminate your Subscription Plan by providing notice on the subscription and billing page in the AI Products and Services' interface.","supports":"v0 plans are cancelled on the billing page"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["The answers in v0's pricing FAQ (cancelling, refunds, student discounts) couldn't be read, so they aren't confirmed","Which team roles can cancel a team plan is not documented","What the screens after Cancel Plan show, and whether a confirmation email is sent, are not documented","Enterprise renewal and notice terms are not public; the Vercel Terms only say to contact Vercel","Whether v0 can export a project as a file download (rather than to GitHub) is not documented on the pages read"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Refund now rests on Vercel's AI Product Terms, which cover v0: payments are final unless Vercel authorizes a refund in writing (s29); those terms also say to cancel on the billing page (s30)","Re-checked the cancel steps, auto-renewal, Free plan limits, credit expiry, ChatGPT connection and GitHub export; all confirmed"]}},"stackcut":{"vendor_id":"v0","name":"v0 by Vercel","recipes":[{"id":"replace-v0","title":"AI app builder","best_year_one_net":348}]},"page":"https://stackcut.io/cancel/v0","json":"https://stackcut.io/exits/v0.json","evidence":{"packet_revision":"8fb09014339e8d60620a36f9466dffde2135136279a852d4496802ad47e231c4","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"v0--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"v0--sales-contract--r2","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"vagaro","name":"Vagaro","category":"productivity","website":"https://www.vagaro.com","domains":["vagaro.com"],"summary":"Only the business account owner can cancel: Settings, Manage Subscription, Cancel My Vagaro Subscription, give reasons, agree to the cancellation policy, Cancel Vagaro Account, then Cancel Subscription. You're logged out and emailed a confirmation; linked merchant accounts close too. No refunds. Export customers and sales data first.","routes":[{"channel":"direct_web","label":"In Manage Subscription","applies_to":"Vagaro business subscriptions billed by Vagaro","who":"The business account owner","method":"self_serve","start_url":null,"steps":[{"do":"Export or print your sales data and customer list first","expect":null},{"do":"Go to Manage Subscription: on a computer, tablet or PayPro, open Settings (gear icon), then Manage Subscription; on a phone, More, then Settings, then Manage Subscription","expect":"Cancel Subscription"},{"do":"Scroll down to Cancel Subscription and select Cancel My Vagaro Subscription","expect":"a list of reasons for cancelling"},{"do":"Select your reasons and enter any feedback","expect":"I agree to the cancellation policy"},{"do":"Select I agree to the cancellation policy, then Cancel Vagaro Account","expect":"Cancel Subscription"},{"do":"Select Cancel Subscription to confirm","expect":null}],"confirm_by":"You are logged out and receive an email confirming the cancellation","effective":"The account closes when you confirm: you are logged out. Merchant accounts tied to the business close too, unless another Vagaro business uses them","notice":null,"refund":"None: Vagaro does not allow refunds on your subscription","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s14","s15"]}],"pay_less":[{"type":"seat_reduction","what":"Lower your employee licenses: in Manage Subscription, under Manage Bookable Calendars, choose fewer calendars, then Save","evidence":"documented","source_ids":["s9","s10"]},{"type":"downgrade","what":"Turn off add-on features with their toggles, or pick smaller email, text and Vagaro Drive plans, in Manage Subscription; the new subscription total shows at the bottom","evidence":"documented","source_ids":["s11","s12","s10"]},{"type":"pause","what":"There is no pause setting: cancel the account and reactivate it when you're ready to resume. Reactivating restores your business data and customer list, and the subscription is charged again","evidence":"documented","source_ids":["s13","s20","s21"]}],"export":[{"data":"Customer list","how":"Open Reports, then Customers, filter if needed, then select Export in the bottom-right corner and choose PDF or Excel. On a phone: More, Reports, Customers, then the Action menu in the top-right corner","format":"PDF or Excel","limits":"Only the business owner can export it; do it before cancelling, because the account closes and logs you out when you confirm","source_ids":["s18","s19","s6","s8"]},{"data":"Sales data","how":"Export or print it from your business records before you cancel","format":null,"limits":null,"source_ids":["s6"]}],"after_cancel":{"access_until":"The moment you confirm the cancellation: you are logged out","data_kept":"How long Vagaro keeps a closed business's data isn't stated; reactivating restores all business data and the customer list (accounts closed six months or more may take a few hours to restore)","you_lose":["Access to the business account","Merchant accounts associated with the business, unless another Vagaro business uses them"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The flow asks you to select reasons for cancelling and enter feedback, then to agree to the cancellation policy, before the final Cancel Subscription","tips":["Only the business account owner can cancel or pause; other users can't","Export or print sales data and the customer list before cancelling","Cancelling also closes the business's merchant (payment processing) accounts unless another Vagaro business uses them","To pause, cancel and reactivate later; there is no pause switch","Billing is monthly, on the day the subscription began; a free trial turns into a paid subscription charged to the card on file unless cancelled during the trial","Subscription fees are never refunded, so cancel before the next monthly billing date","Reactivating later charges the subscription again; after a non-payment closure it also charges the outstanding balance and a $5 US/CA/AU (£5 GBP) late fee"]},"sources":[{"id":"s1","url":"https://support.vagaro.com/hc/en-us/articles/204347110-Cancel-or-Pause-Your-Vagaro-Subscription","title":"Cancel or Pause Your Vagaro Subscription","publisher":"vendor","quote":"Only the business account owner can cancel or pause a Vagaro subscription.","supports":"who can cancel"},{"id":"s2","url":"https://support.vagaro.com/hc/en-us/articles/204347110-Cancel-or-Pause-Your-Vagaro-Subscription","title":"Cancel or Pause Your Vagaro Subscription","publisher":"vendor","quote":"Scroll down to Cancel Subscription, then select Cancel My Vagaro Subscription","supports":"starting the cancellation"},{"id":"s3","url":"https://support.vagaro.com/hc/en-us/articles/204347110-Cancel-or-Pause-Your-Vagaro-Subscription","title":"Cancel or Pause Your Vagaro Subscription","publisher":"vendor","quote":"Select the reasons why you are cancelling your Vagaro subscription","supports":"the reasons step"},{"id":"s4","url":"https://support.vagaro.com/hc/en-us/articles/204347110-Cancel-or-Pause-Your-Vagaro-Subscription","title":"Cancel or Pause Your Vagaro Subscription","publisher":"vendor","quote":"select I agree to the cancellation policy, and then select Cancel Vagaro Account","supports":"agreeing to the cancellation policy"},{"id":"s5","url":"https://support.vagaro.com/hc/en-us/articles/204347110-Cancel-or-Pause-Your-Vagaro-Subscription","title":"Cancel or Pause Your Vagaro Subscription","publisher":"vendor","quote":"Select Cancel Subscription to confirm","supports":"the final confirm"},{"id":"s6","url":"https://support.vagaro.com/hc/en-us/articles/204347110-Cancel-or-Pause-Your-Vagaro-Subscription","title":"Cancel or Pause Your Vagaro Subscription","publisher":"vendor","quote":"Before you cancel your account, we recommend exporting or printing your sales data and customer list from your business records.","supports":"export before cancelling"},{"id":"s7","url":"https://support.vagaro.com/hc/en-us/articles/204347110-Cancel-or-Pause-Your-Vagaro-Subscription","title":"Cancel or Pause Your Vagaro Subscription","publisher":"vendor","quote":"All merchant accounts associated with your business will also be closed unless they are used at another Vagaro business.","supports":"merchant accounts close too"},{"id":"s8","url":"https://support.vagaro.com/hc/en-us/articles/204347110-Cancel-or-Pause-Your-Vagaro-Subscription","title":"Cancel or Pause Your Vagaro Subscription","publisher":"vendor","quote":"After your account is closed, you will be logged out and will receive an email confirming the cancellation.","supports":"what happens when you confirm"},{"id":"s9","url":"https://support.vagaro.com/hc/en-us/articles/39346663108763-Manage-Your-Vagaro-Subscription","title":"Manage Your Vagaro Subscription","publisher":"vendor","quote":"To change your employee licenses, under Manage Bookable Calendars, select the number of calendars you want for your business.","supports":"reducing calendars"},{"id":"s10","url":"https://support.vagaro.com/hc/en-us/articles/39346663108763-Manage-Your-Vagaro-Subscription","title":"Manage Your Vagaro Subscription","publisher":"vendor","quote":"Select Save to apply all changes.","supports":"saving subscription changes"},{"id":"s11","url":"https://support.vagaro.com/hc/en-us/articles/39346663108763-Manage-Your-Vagaro-Subscription","title":"Manage Your Vagaro Subscription","publisher":"vendor","quote":"To deactivate a feature, turn off the toggle for that feature.","supports":"turning off add-on features"},{"id":"s12","url":"https://support.vagaro.com/hc/en-us/articles/39346663108763-Manage-Your-Vagaro-Subscription","title":"Manage Your Vagaro Subscription","publisher":"vendor","quote":"you can select a new plan on-screen for your email, text, and Vagaro Drive plan.","supports":"choosing smaller add-on plans"},{"id":"s13","url":"https://support.vagaro.com/hc/en-us/articles/204347110-Cancel-or-Pause-Your-Vagaro-Subscription","title":"Cancel or Pause Your Vagaro Subscription","publisher":"vendor","quote":"To pause your subscription, you'll need to cancel your account and reactivate it when you're ready to resume.","supports":"pausing means cancelling"},{"id":"s14","url":"https://support.vagaro.com/hc/en-us/articles/18977265485467-What-s-Included-in-Your-Free-Trial","title":"What's Included in Your Free Trial","publisher":"vendor","quote":"Vagaro does not allow for refunds on your subscription.","supports":"no refunds"},{"id":"s15","url":"https://support.vagaro.com/hc/en-us/articles/18977265485467-What-s-Included-in-Your-Free-Trial","title":"What's Included in Your Free Trial","publisher":"vendor","quote":"your Vagaro subscription will automatically begin the day after, and going forward, you will be billed monthly on the day your subscription began.","supports":"monthly billing date"},{"id":"s16","url":"https://support.vagaro.com/hc/en-us/articles/18977265485467-What-s-Included-in-Your-Free-Trial","title":"What's Included in Your Free Trial","publisher":"vendor","quote":"You can cancel your subscription at any time during your free trial.","supports":"cancelling during the trial"},{"id":"s17","url":"https://support.vagaro.com/hc/en-us/articles/18977265485467-What-s-Included-in-Your-Free-Trial","title":"What's Included in Your Free Trial","publisher":"vendor","quote":"Once the trial ends, your card on file will be charged for the subscription.","supports":"the trial converts to paid"},{"id":"s18","url":"https://support.vagaro.com/hc/en-us/articles/360006371094-Export-Your-Customer-List","title":"Export Your Customer List","publisher":"vendor","quote":"only the business owner can export the customer list","supports":"who can export"},{"id":"s19","url":"https://support.vagaro.com/hc/en-us/articles/360006371094-Export-Your-Customer-List","title":"Export Your Customer List","publisher":"vendor","quote":"In the bottom-right corner, select Export, then choose to export as a PDF or Excel file.","supports":"export button and formats"},{"id":"s20","url":"https://support.vagaro.com/hc/en-us/articles/20859790362779-Reactivate-Your-Vagaro-Account-or-Subscription","title":"Reactivate Your Vagaro Account or Subscription","publisher":"vendor","quote":"All of your business data and customer list will be restored, and you can continue using Vagaro right where you left off.","supports":"reactivating restores business data and the customer list"},{"id":"s21","url":"https://support.vagaro.com/hc/en-us/articles/204347110-Cancel-or-Pause-Your-Vagaro-Subscription","title":"Cancel or Pause Your Vagaro Subscription","publisher":"vendor","quote":"If your account was not closed due to non-payment and has been closed then reactivated, you will be charged for your subscription again.","supports":"reactivating restarts the subscription charge"},{"id":"s22","url":"https://support.vagaro.com/hc/en-us/articles/20859790362779-Reactivate-Your-Vagaro-Account-or-Subscription","title":"Reactivate Your Vagaro Account or Subscription","publisher":"vendor","quote":"Accounts that have been closed for six months or more may need a few hours to be restored.","supports":"older closed accounts take longer to restore"},{"id":"s23","url":"https://support.vagaro.com/hc/en-us/articles/204347110-Cancel-or-Pause-Your-Vagaro-Subscription","title":"Cancel or Pause Your Vagaro Subscription","publisher":"vendor","quote":"Accounts that have been deactivated due to non-payment will be charged for the outstanding balance as soon as you reactivate, along with a $5 US/CA/AU (£5 GBP) late fee.","supports":"reactivation after non-payment: balance plus late fee"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Any notice period, and what the cancellation policy you agree to in the flow says, aren't confirmed; they would be in Vagaro's Terms of Service","Whether cancelling ends access at once or at the end of the billing period is not stated beyond being logged out when the account closes","How long Vagaro keeps a closed business's data isn't stated","Vagaro's help pages don't mention App Store or Google Play billing for business subscriptions"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"partial","notes":["Re-checked the route against Vagaro's cancel-or-pause and free-trial articles: owner-only, navigation, every step, logout and confirmation email, merchant accounts, no refunds confirmed","Read the reactivation article: data and customer list are restored, the subscription is charged again, and non-payment closures add the balance and a $5 (£5) late fee (s20 to s23)","Export: on a phone the export is in the Action menu at the top right, not the bottom-right Export button","Notice period and the cancellation policy text remain unconfirmed"]}},"page":"https://stackcut.io/cancel/vagaro","json":"https://stackcut.io/exits/vagaro.json","evidence":{"packet_revision":"ca0d0869f2070ddb2cabea36e86d8ac970f9b6ea67fac8b77cea0f98cd85479e","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"vagaro--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"vanta","name":"Vanta","category":"security_privacy","website":"https://www.vanta.com","domains":["vanta.com"],"summary":"An Admin can request cancellation with Cancel my subscription on the Billing page; access lasts to the end of the term. The MSA renews subscriptions for a year unless notice reaches Vanta 30 days before the period ends, in writing by courier or mail plus legal@vanta.com. Fees are non-refundable.","routes":[{"channel":"direct_web","label":"Cancel request on the Billing page","applies_to":"Vanta subscriptions billed directly by Vanta, where the Billing page shows Cancel my subscription","who":"An Admin, or a custom role with Billing edit permissions","method":"form","start_url":"https://help.vanta.com/en/articles/11345390-managing-your-billing","steps":[{"do":"Open your account settings, then the Billing page","expect":"Plan details with your current plan and renewal date"},{"do":"Click Cancel my subscription to submit a cancellation request","expect":null},{"do":"If the option isn't there, contact Vanta's billing team or your Account Manager to cancel","expect":null}],"confirm_by":"The help article doesn't describe a confirmation; check the renewal date in Plan details and keep Vanta's written reply","effective":"The subscription stays active through the end of the current term","notice":"The MSA requires notice at least 30 days before the end of the current Service Period, or the subscription renews for a year; submit the request well before then","refund":"Fees are non-refundable, except a pro-rata refund of prepaid, unused fees if you terminate for Vanta's uncured material breach","fees":"All payment obligations are non-cancelable for the Service Period","source_ids":["s13","s14","s15","s16","s17","s1","s2","s5","s6"]},{"channel":"sales_contract","label":"Written notice under the MSA","applies_to":"Paid Vanta subscriptions under the Master Subscription Agreement and an Order Form (plans are quote-only)","who":"The customer, by written notice; contracts and renewals are handled by the Vanta Account Manager","method":"letter","start_url":null,"steps":[{"do":"Check the end date of the current Service Period in your Order Form or in Plan details on the Billing page; with no period set, the MSA renews for one year at a time","expect":null},{"do":"At least 30 days before that date, send written notice of non-renewal by courier or U.S. mail to Vanta, 655 Montgomery Street, San Francisco, CA 94111, Attn: Legal Department","expect":null},{"do":"Email the same notice to legal@vanta.com","expect":null},{"do":"Ask your Vanta Account Manager to confirm the renewal status in writing","expect":null}],"confirm_by":"The terms don't say what confirms a non-renewal; ask the Account Manager for written confirmation","effective":"The end of the current Service Period; without timely notice, the subscription renews for another one-year period","notice":"At least 30 days before the end of the then-current Service Period, in writing by Courier or U.S. mail","refund":"Fees are non-refundable, except a pro-rata refund of prepaid, unused fees if you terminate for Vanta's uncured material breach","fees":"All payment obligations are non-cancelable for the Service Period","source_ids":["s1","s2","s3","s4","s5","s6","s9","s10"]},{"channel":"reseller_or_partner","label":"Bought through an Authorized Reseller or MSP","applies_to":"Vanta services bought through an Authorized Reseller or managed by an MSP, including multi-year subscriptions","who":"The customer, through the reseller","method":"contact_sales","start_url":null,"steps":[{"do":"Manage billing through your partner's portal; the Vanta Billing page may tell you to contact your billing partner","expect":null},{"do":"Ask the reseller for the terms of your order: Vanta's MSA says reseller-bought services can't be cancelled by the customer except by termination for cause","expect":null}],"confirm_by":"The reseller's written confirmation; Vanta's terms don't describe a confirmation step for reseller orders","effective":"Not cancellable by the customer for convenience; the order ends at the end of its term or by termination for cause (a material breach left uncured 10 days after written notice)","notice":null,"refund":null,"fees":"Fees, including any increase at renewal, are set by the reseller","source_ids":["s7","s9","s18"]},{"channel":"reseller_or_partner","label":"Bought through a cloud marketplace","applies_to":"Vanta bought through a cloud provider's marketplace, such as AWS Marketplace","who":"The customer, through its cloud marketplace account","method":"platform_settings","start_url":null,"steps":[{"do":"Manage the subscription's billing in your marketplace portal (for example AWS Marketplace), not on Vanta's Billing page","expect":null},{"do":"Give Vanta written notice of non-renewal at least 30 days before the end of the Service Period, as the MSA requires","expect":null}],"confirm_by":"Vanta's written confirmation and the subscription status in your marketplace account","effective":"The end of the current Service Period","notice":"At least 30 days before the end of the then-current Service Period under the MSA","refund":"Any refund may come as a credit to your cloud provider account","fees":"Fees are billed through your cloud provider account","source_ids":["s18","s19","s2"]}],"pay_less":[{"type":"downgrade","what":"Instead of cancelling, click Change my subscription on the Billing page to ask Vanta about changing your plan","evidence":"documented","source_ids":["s20"]}],"export":[{"data":"Your Vanta data","how":"Export it during the subscription term; Vanta says the Services let you export your data at any time during the term","format":null,"limits":"Vanta doesn't guarantee access after the subscription ends, and deletes Customer Information within 365 days after it ends","source_ids":["s21","s8","s11"]}],"after_cancel":{"access_until":"The end of the current Service Period","data_kept":"Vanta deletes Customer Information within 365 days after a subscription ends, or sooner on request","you_lose":["Access to your Vanta data after the subscription ends; Vanta can't guarantee that Customer Information stays accessible","Customer Information, which Vanta deletes within 365 days after the subscription ends, or sooner on request"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Check Plan details on the Billing page for the renewal date before anything else","Vanta doesn't offer termination for convenience, so the 30-day notice before renewal is the exit point","The MSA's notice clause asks for courier or U.S. mail plus email to legal@vanta.com; send that too if the deadline is close","If a reseller, MSP or marketplace bills you, the Billing page sends you to that partner","Export your data before the term ends"]},"sources":[{"id":"s1","url":"https://www.vanta.com/legal/terms","title":"Master Subscription Agreement","publisher":"vendor","quote":"the Customer's subscription will automatically renew for successive one- (1) year Service Periods","supports":"automatic one-year renewal"},{"id":"s2","url":"https://www.vanta.com/legal/terms","title":"Master Subscription Agreement","publisher":"vendor","quote":"notice of termination at least thirty (30) days prior to the end of the then-current Service Period","supports":"the 30-day notice before renewal"},{"id":"s3","url":"https://www.vanta.com/legal/terms","title":"Master Subscription Agreement","publisher":"vendor","quote":"Customer must give notice to Vanta in writing by Courier or U.S. mail to 655 Montgomery Street, San Francisco, CA 94111","supports":"how and where notice must be sent"},{"id":"s4","url":"https://www.vanta.com/legal/terms","title":"Master Subscription Agreement","publisher":"vendor","quote":"legal@vanta.com","supports":"the email copy of the notice"},{"id":"s5","url":"https://www.vanta.com/legal/terms","title":"Master Subscription Agreement","publisher":"vendor","quote":"Except as expressly set forth in this MSA, all payment obligations are non-cancelable and Fees are non-refundable","supports":"payment obligations and no refunds"},{"id":"s6","url":"https://www.vanta.com/legal/terms","title":"Master Subscription Agreement","publisher":"vendor","quote":"Customer shall be entitled to a pro-rata refund of any prepaid, unused Fees paid to Vanta","supports":"the pro-rata refund exception"},{"id":"s7","url":"https://www.vanta.com/legal/terms","title":"Master Subscription Agreement","publisher":"vendor","quote":"are not subject to cancellation by Customer unless terminated in accordance with Section 3.2","supports":"reseller-bought services and termination for cause"},{"id":"s8","url":"https://www.vanta.com/legal/terms-faq","title":"Vanta MSA FAQ","publisher":"vendor","quote":"delete Customer Information within 365 days after a customer's subscription ends","supports":"deletion of customer data after the subscription ends"},{"id":"s9","url":"https://www.vanta.com/legal/terms-faq","title":"Vanta MSA FAQ","publisher":"vendor","quote":"No, Vanta does not offer customers the right to terminate a subscription for convenience.","supports":"no termination for convenience"},{"id":"s10","url":"https://help.vanta.com/en/articles/11346096-contacting-vanta-support","title":"Contacting Vanta Support","publisher":"vendor","quote":"Contracts, billing, invoices, renewals, and payment inquiries.","supports":"the Account Manager handles renewals and billing"},{"id":"s11","url":"https://www.vanta.com/legal/terms-faq","title":"Vanta MSA FAQ","publisher":"vendor","quote":"Unfortunately, Vanta cannot guarantee that your Customer Information will be accessible after the end of your subscription","supports":"access to data after the subscription ends"},{"id":"s12","url":"https://www.vanta.com/pricing","title":"Vanta Pricing","publisher":"vendor","quote":"Request a free demo today to discuss your business needs and get personalized pricing.","supports":"pricing is quote-only"},{"id":"s13","url":"https://help.vanta.com/en/articles/11345390-managing-your-billing","title":"Managing Your Billing","publisher":"vendor","quote":"Click Cancel my subscription to submit a cancellation request.","supports":"the cancel button on the Billing page"},{"id":"s14","url":"https://help.vanta.com/en/articles/11345390-managing-your-billing","title":"Managing Your Billing","publisher":"vendor","quote":"Your subscription remains active through the end of your current term.","supports":"when a cancellation takes effect"},{"id":"s15","url":"https://help.vanta.com/en/articles/11345390-managing-your-billing","title":"Managing Your Billing","publisher":"vendor","quote":"contact our billing team for assistance in changing or canceling your subscription","supports":"what to do without the cancel option"},{"id":"s16","url":"https://help.vanta.com/en/articles/11345390-managing-your-billing","title":"Managing Your Billing","publisher":"vendor","quote":"Only Admins and custom roles with Billing edit permissions can make changes.","supports":"who can change billing"},{"id":"s17","url":"https://help.vanta.com/en/articles/11345390-managing-your-billing","title":"Managing Your Billing","publisher":"vendor","quote":"You can access the Billing page from your account settings.","supports":"where the Billing page is"},{"id":"s18","url":"https://help.vanta.com/en/articles/11345390-managing-your-billing","title":"Managing Your Billing","publisher":"vendor","quote":"manage your billing through your partner or marketplace portal","supports":"partner, MSP and marketplace billing"},{"id":"s19","url":"https://www.vanta.com/legal/terms","title":"Master Subscription Agreement","publisher":"vendor","quote":"all Fees shall be paid through billing of Customer's account with such cloud service provider","supports":"cloud marketplace billing and refunds as credits"},{"id":"s20","url":"https://help.vanta.com/en/articles/11345390-managing-your-billing","title":"Managing Your Billing","publisher":"vendor","quote":"Click Change my subscription to contact us about changes to your plan.","supports":"requesting a plan change"},{"id":"s21","url":"https://www.vanta.com/legal/terms-faq","title":"Vanta MSA FAQ","publisher":"vendor","quote":"our Services give you the ability to export your data at any time during your subscription term","supports":"export during the term"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Vanta's signed Order Form isn't public, and it sets the service period, so its renewal and notice terms may differ from the MSA defaults","Vanta's help pages don't say whether a Cancel my subscription request on the Billing page counts as the MSA's written notice","Vanta's pages don't say how to stop renewal of a subscription bought through a cloud marketplace in that marketplace's settings","Pricing is quote-only, and the pages don't publish plan prices, discounts or cheaper tiers","Vanta's public pages don't name the export menus or formats","Vanta's pages don't say what confirmation follows a cancellation request or a non-renewal notice"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Added the in-product route: Admins can click Cancel my subscription on the Billing page; access lasts to the end of the term","Added a cloud marketplace route (for example AWS): billing runs through the marketplace account and refunds come as credits","Written-notice route: added Vanta's mailing address from the MSA notice clause","Reseller route: billing goes through the partner portal; fees are set by the reseller; the 10-day cure period for termination for cause","Added data export during the term and the Change my subscription option; removed an unsupported claim about renewal pricing"]}},"page":"https://stackcut.io/cancel/vanta","json":"https://stackcut.io/exits/vanta.json","evidence":{"packet_revision":"8b33a6ff9a694bce603fee855266bf9502188fd2959079bb5debd129506b1090","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"vanta--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"vanta--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"vanta--reseller-or-partner--r3","channel":"reseller_or_partner","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"vanta--reseller-or-partner--r4","channel":"reseller_or_partner","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"veed","name":"VEED","category":"design_creative","website":"https://www.veed.io","domains":["veed.io"],"summary":"On veed.io open your profile picture, the workspace name, Workspace Settings, then Workspace Billing and click Turn off auto-renewal, finishing the questionnaire. Do it at least two business days before renewal and watch for the confirmation email. iOS app subscriptions are cancelled with Apple. No refunds.","routes":[{"channel":"direct_web","label":"Web and Android subscriptions","applies_to":"VEED plans bought on veed.io or in the Android app (Android uses VEED's own checkout, not Google Play)","who":"The account that holds the subscription, signed in on veed.io","method":"self_serve","start_url":"https://www.veed.io","steps":[{"do":"Go to veed.io and log into the account with the subscription","expect":null},{"do":"Click your profile picture in the top-right corner, hover over the first option (the workspace name) and select Workspace Settings","expect":"Workspace Billing"},{"do":"Click Workspace Billing, then Turn off auto-renewal, and follow the on-screen prompts","expect":"a few short questions"},{"do":"Answer the cancellation questionnaire: you must complete it to finalize the cancellation","expect":null},{"do":"Check your email for the cancellation confirmation; if none arrives, contact support via live chat","expect":"a confirmation email"}],"confirm_by":"A confirmation email to the account's email address; without it the cancellation may not have gone through","effective":"Auto-renewal is off: the plan isn't renewed, and you keep premium features and the remaining AI Credit allowance until the current billing cycle ends","notice":"At least two business days before the renewal date","refund":"None: cancelling stops future charges but does not produce a refund","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s35"]},{"channel":"apple_app_store","applies_to":"Subscriptions bought in the VEED iOS app, and the separate VEED Lite iOS app","who":"The Apple ID that subscribed","method":"platform_settings","start_url":null,"steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then the VEED (or VEED Lite) subscription","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription (scroll down if needed)","expect":null}],"confirm_by":"If there is no Cancel button or you see an expiration message in red text, the subscription is already cancelled","effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s14","s15","s16","s17","s18","s19"]},{"channel":"sales_contract","label":"Enterprise plans","applies_to":"Enterprise plans procured through the VEED Sales Team","who":"The customer, through its Customer Success Manager","method":"contact_sales","start_url":null,"steps":[{"do":"Get in touch with your Customer Success Manager to discuss changes to or cancellation of the subscription","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s20"]},{"channel":"direct_web","label":"Delete the account","applies_to":"VEED accounts with no active subscription","who":"The account holder","method":"self_serve","start_url":null,"steps":[{"do":"Cancel the subscription first: an account with an active subscription can't be deleted until the billing cycle ends (or support removes it sooner)","expect":null},{"do":"Log in, click your profile picture in the top right and select Profile Settings","expect":"Delete my account"},{"do":"Choose Delete my account and confirm","expect":null}],"confirm_by":null,"effective":"Immediately and permanently: subscriptions, projects and saved payment methods are deleted","notice":null,"refund":null,"fees":null,"source_ids":["s21","s22","s23","s24","s25","s37"]}],"pay_less":[{"type":"seat_reduction","what":"You pay the plan price for every person in the workspace, including pending invitations. The workspace owner can remove collaborators in Workspace Settings; unused seat time becomes account credit on future invoices, not a refund","evidence":"documented","source_ids":["s26","s27","s28","s12","s34"]}],"export":[],"after_cancel":{"access_until":"The end of the billing period","data_kept":"Turning off auto-renewal keeps your projects and files; how long VEED keeps them afterwards isn't stated","you_lose":["The AI Credit allowance included in the paid plan, once the billing period ends (it doesn't roll over)","Everything, including projects and embedded videos, if you delete the account"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"A short cancellation questionnaire must be completed to finalize the cancellation","tips":["Cancel at least two business days before the renewal date","No confirmation email means the cancellation may not have gone through: contact support via live chat","Each workspace is billed separately: cancel each one you pay for","If the subscription isn't in Workspace Billing, it was probably bought in the iOS app: cancel with Apple","VEED Lite is a separate iOS app with its own Apple subscription","Remove collaborators and pending invitations you no longer want to pay for"]},"sources":[{"id":"s1","url":"https://support.veed.io/en/articles/11384113-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"Go to veed.io and log into the account with the subscription.","supports":"the first step"},{"id":"s2","url":"https://support.veed.io/en/articles/11384113-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"Click on your Profile picture in the top-right corner of your screen.","supports":"opening the menu"},{"id":"s3","url":"https://support.veed.io/en/articles/11384113-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"From the dropdown menu, hover over the first option where the Workspace name is.","supports":"choosing the workspace"},{"id":"s4","url":"https://support.veed.io/en/articles/11384113-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"After that, select Workspace Settings.","supports":"Workspace Settings"},{"id":"s5","url":"https://support.veed.io/en/articles/11384113-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"In the window, click on Workspace Billing.","supports":"Workspace Billing"},{"id":"s6","url":"https://support.veed.io/en/articles/11384113-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"Click Turn off auto-renewal.","supports":"the cancel control"},{"id":"s7","url":"https://support.veed.io/en/articles/11384113-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"You must complete this step in order to finalize the cancellation.","supports":"the questionnaire is required"},{"id":"s8","url":"https://support.veed.io/en/articles/11384113-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"Once you've completed the process, a confirmation email will be sent to the email address associated with your account.","supports":"the confirmation email"},{"id":"s9","url":"https://support.veed.io/en/articles/11384113-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"If you do not receive this email, your cancellation may not have gone through. Please contact our support team via live chat to confirm.","supports":"what to do without a confirmation"},{"id":"s10","url":"https://support.veed.io/en/articles/11384113-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"Cancel at least two business days before your renewal date to avoid a charge","supports":"the notice period"},{"id":"s11","url":"https://support.veed.io/en/articles/11384113-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"you will be able to use the remaining AI Credit allowance until the end of the billing period.","supports":"what stays usable until the period ends"},{"id":"s12","url":"https://support.veed.io/en/articles/11433566-how-to-subscribe-and-manage-your-subscription","title":"How to subscribe and manage your subscription","publisher":"vendor","quote":"Cancelling stops future charges but does not produce a refund.","supports":"no refund"},{"id":"s13","url":"https://support.veed.io/en/articles/11384113-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"Android subscriptions go through VEED's own checkout rather than Google Play, so cancel using the steps above, the same as on the web.","supports":"Android subscriptions use the web route"},{"id":"s14","url":"https://support.veed.io/en/articles/11384113-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"If you subscribed through the iOS app, your plan is an App Store subscription and we can't cancel it for you.","supports":"iOS subscriptions are billed by Apple"},{"id":"s15","url":"https://support.veed.io/en/articles/11384113-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"Select VEED, then tap Cancel Subscription.","supports":"the Apple steps, per VEED"},{"id":"s16","url":"https://support.veed.io/en/articles/12620987-how-to-cancel-your-ios-veed-lite-app-subscription","title":"How to cancel your iOS VEED Lite App subscription","publisher":"vendor","quote":"Apple manages cancellation requests for the Veed Lite app.","supports":"VEED Lite is cancelled with Apple"},{"id":"s17","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name.","supports":"Apple's first step"},{"id":"s18","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button.","supports":"Apple's cancel step"},{"id":"s19","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm with Apple"},{"id":"s20","url":"https://support.veed.io/en/articles/11384113-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"If you're on an Enterprise plan (procured through the VEED Sales Team), please get in touch with your Customer Success Manager to discuss any changes to your subscription.","supports":"the Enterprise route"},{"id":"s21","url":"https://support.veed.io/en/articles/11331836-how-to-delete-your-account","title":"How to delete your account","publisher":"vendor","quote":"You can't delete your account while it has an active subscription.","supports":"cancel before deleting"},{"id":"s22","url":"https://support.veed.io/en/articles/11331836-how-to-delete-your-account","title":"How to delete your account","publisher":"vendor","quote":"Profile Settings","supports":"the settings page name"},{"id":"s23","url":"https://support.veed.io/en/articles/11331836-how-to-delete-your-account","title":"How to delete your account","publisher":"vendor","quote":"Delete my account","supports":"the delete option"},{"id":"s24","url":"https://support.veed.io/en/articles/11331836-how-to-delete-your-account","title":"How to delete your account","publisher":"vendor","quote":"all subscriptions, projects, and associated payment methods","supports":"what deletion removes"},{"id":"s25","url":"https://support.veed.io/en/articles/11331836-how-to-delete-your-account","title":"How to delete your account","publisher":"vendor","quote":"We won't be able to restore any data or project once the account is deleted.","supports":"deletion is permanent"},{"id":"s26","url":"https://support.veed.io/en/articles/8517339-how-collaborator-charges-are-calculated","title":"How collaborator charges are calculated","publisher":"vendor","quote":"Your subscription price is multiplied by the number of people in your workspace, including yourself.","supports":"per-seat pricing"},{"id":"s27","url":"https://support.veed.io/en/articles/8517339-how-collaborator-charges-are-calculated","title":"How collaborator charges are calculated","publisher":"vendor","quote":"Pending invitations count as seats","supports":"pending invitations are billed"},{"id":"s28","url":"https://support.veed.io/en/articles/8517339-how-collaborator-charges-are-calculated","title":"How collaborator charges are calculated","publisher":"vendor","quote":"the unused time on that seat is converted into account credit, which is applied automatically to your future invoices until it runs out.","supports":"removing a seat gives credit, not a refund"},{"id":"s29","url":"https://support.veed.io/en/articles/11433566-how-to-subscribe-and-manage-your-subscription","title":"How to subscribe and manage your subscription","publisher":"vendor","quote":"Each workspace is billed separately. If you belong to more than one workspace, you will need to manage each subscription on its own.","supports":"each workspace is cancelled separately"},{"id":"s30","url":"https://support.veed.io/en/articles/11384113-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"The allowance does not roll over or remain in your account.","supports":"AI credits don't carry over"},{"id":"s31","url":"https://support.veed.io/en/articles/11331836-how-to-delete-your-account","title":"How to delete your account","publisher":"vendor","quote":"all embedded videos will stop working","supports":"embedded videos stop after deletion"},{"id":"s32","url":"https://support.veed.io/en/articles/11384113-how-to-cancel-your-subscription","title":"How to cancel your subscription","publisher":"vendor","quote":"Remove any collaborators from your workspace that you no longer wish to pay for","supports":"removing collaborators"},{"id":"s33","url":"https://support.veed.io/en/articles/12620987-how-to-cancel-your-ios-veed-lite-app-subscription","title":"How to cancel your iOS VEED Lite App subscription","publisher":"vendor","quote":"It's a separate iOS app focused on adding captions to your videos, with its own subscription","supports":"VEED Lite has its own subscription"},{"id":"s34","url":"https://support.veed.io/en/articles/8517339-how-collaborator-charges-are-calculated","title":"How collaborator charges are calculated","publisher":"vendor","quote":"You are not refunded for a seat you have already paid for.","supports":"no refund for removed seats"},{"id":"s35","url":"https://support.veed.io/en/articles/11433566-how-to-subscribe-and-manage-your-subscription","title":"How to subscribe and manage your subscription","publisher":"vendor","quote":"You keep access to premium features until the current cycle ends.","supports":"premium features last to the end of the cycle"},{"id":"s36","url":"https://support.veed.io/en/articles/11331836-how-to-delete-your-account","title":"How to delete your account","publisher":"vendor","quote":"Turning off auto-renewal stops future payments and keeps your projects and files","supports":"cancelling keeps projects and files"},{"id":"s37","url":"https://support.veed.io/en/articles/11331836-how-to-delete-your-account","title":"How to delete your account","publisher":"vendor","quote":"Your subscription stays active until the end of the current billing cycle, and the account can only be deleted once that period ends.","supports":"deleting waits for the billing cycle to end"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Whether the workspace moves to the free plan after a paid plan ends isn't stated on VEED's help pages","The free plan's limits and any discount for annual billing aren't stated in VEED's help center","How long VEED keeps data after cancelling isn't stated in its help center"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked every route fact against VEED's cancel, subscription, collaborator, account-deletion and VEED Lite articles and Apple's help: the menu path, Turn off auto-renewal, the questionnaire, confirmation email, two-business-day notice, Android checkout, Enterprise contact and no-refund rule are confirmed","Premium features stay until the current billing cycle ends (s35)","Turning off auto-renewal keeps projects and files (s36): filled in what's kept and narrowed the open note to whether the workspace moves to the free plan","Delete route: added the source for waiting until the billing cycle ends (s37)"]}},"page":"https://stackcut.io/cancel/veed","json":"https://stackcut.io/exits/veed.json","evidence":{"packet_revision":"a96a102001f6adaca013bb9a16fc6ca5f59f944f9e9bf4504e78e51816b18569","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"veed--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"veed--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"veed--sales-contract--r3","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"veed--direct-web--r4","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"venngage","name":"Venngage","category":"design_creative","website":"https://venngage.com","domains":["venngage.com","help.venngage.com"],"summary":"Cancel on the website: click your initials, then My Account, Subscription, Cancel Subscription, Cancel Account and Yes, Cancel. Paid features last to the end of the billing cycle. Refunds are only within 30 days and not if you downloaded designs that cycle. Enterprise contracts need 60 days' written notice.","routes":[{"channel":"direct_web","applies_to":"Premium, Business (team) and Education (class) subscriptions bought on venngage.com","who":"The account holder; on a Business plan, the Team Administrator","method":"self_serve","start_url":"https://help.venngage.com/hc/en-us/articles/11017596155533-Canceling-your-Subscription","steps":[{"do":"Log into your account","expect":null},{"do":"Click your initials in the top-right corner, then select My Account","expect":null},{"do":"On the left toolbar, click Subscription","expect":null},{"do":"Scroll to the bottom and select Cancel Subscription","expect":"Wait, I'll Stay"},{"do":"Leave a rating and feedback, then click Cancel Account","expect":"A confirmation modal"},{"do":"In the confirmation modal, click Yes, Cancel","expect":null}],"confirm_by":"Under Account, then Subscription, the Status shows Canceled; if not, contact support by chat or at support@venngage.com","effective":"At the end of the current billing cycle, not immediately; paid features stay until then","notice":"Subscriptions renew until you cancel, so cancel before the next billing date","refund":"Cancelling doesn't refund the current period: the Terms say there are no refunds for cancellation and no partial refunds. Separately, Venngage honors reasonable refund requests made within 30 days of the original transaction, unless designs were exported or downloaded during the current billing cycle. Ask Support (chat or support@venngage.com); approved refunds take about 5 to 10 business days","fees":"No cancellation fee is listed. If you live outside Canada, your bank may add an international transaction fee","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s13","s15","s21","s22","s23","s24","s28","s31","s32","s33","s34","s38","s47","s48","s49"],"label":"Premium, Business and Education plans"},{"channel":"sales_contract","label":"Enterprise plan","applies_to":"Enterprise plans under a signed contract (Order Form)","who":"The Enterprise customer, in writing","method":"contact_sales","start_url":null,"steps":[{"do":"Send Venngage written notice of cancellation or non-renewal at least 60 days before the end of the contract term; the Terms don't say where to send it, so use the contact in your Order Form","expect":null}],"confirm_by":null,"effective":null,"notice":"At least 60 days' written notice before cancellation or non-renewal","refund":"Enterprise contracts are prepaid in full, and fees are non-refundable","fees":"Cancelling with less than 60 days' notice forfeits any prepaid amounts for the current term","source_ids":["s35","s36","s37","s38"]}],"pay_less":[{"type":"downgrade","what":"Move from Business to Premium: contact Venngage support by chat or email; unused credit from the current subscription carries over to future bills","evidence":"documented","source_ids":["s27","s26"]},{"type":"annual_billing","what":"Switch your billing schedule between monthly and annual on the Subscription tab (the help article describes this when changing plans)","evidence":"documented","source_ids":["s25"]},{"type":"free_plan","what":"After cancelling, the account (and any teammates or students) moves to the Free plan; Free users can't download designs but can share them by link","evidence":"documented","source_ids":["s12","s16","s40"]}],"export":[{"data":"Designs","how":"Before the paid plan ends, open each design in the editor and click Download on the upper right toolbar, then pick a format","format":"Premium: PNG and PNG HD. Business: PNG, PNG HD, PDF, PowerPoint and HTML (where available)","limits":"Free accounts can't download designs. Downloading or exporting during the current billing cycle rules out a refund","source_ids":["s43","s41","s42","s40","s22"]},{"data":"Receipts and invoices","how":"My Account, then Billing History, then View on a payment, then Download Invoice or Download Receipt. After cancelling, billing history isn't available in the account, but Support can send past receipts on request","format":"PDF","limits":"Only for paid subscriptions (Premium, Business or Enterprise)","source_ids":["s44","s45","s46"]}],"after_cancel":{"access_until":"The end of the current billing cycle","data_kept":null,"you_lose":["Design downloads (Free accounts can't download)","Shared designs in Team Designs and Team Templates for Business plans; shared designs for Education (Classes) plans","Team management and sharing new designs, for the Team Administrator; shared designs stay under the administrator's account","Connected accounts (students or teammates) move to the Free plan","Billing history in the account (Support can send past receipts)"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The flow asks for a rating and feedback, and offers Wait, I'll Stay, before the final Yes, Cancel","tips":["Choosing Wait, I'll Stay on the cancellation screen stops the process","The cancel flow ends with a button named Cancel Account; that ends the subscription. Deleting the account is a separate step and can't be undone","Download designs you need before the plan ends, but downloading during the current billing cycle rules out a refund","If the Subscription page doesn't show Canceled, contact support by chat or at support@venngage.com"]},"sources":[{"id":"s1","url":"https://help.venngage.com/hc/en-us/articles/11017596155533-Canceling-your-Subscription","title":"Canceling your Subscription","publisher":"vendor","quote":"Click your initials in the top-right corner","supports":"opening My Account"},{"id":"s2","url":"https://help.venngage.com/hc/en-us/articles/11017596155533-Canceling-your-Subscription","title":"Canceling your Subscription","publisher":"vendor","quote":"On the left toolbar, click Subscription.","supports":"opening the Subscription page"},{"id":"s3","url":"https://help.venngage.com/hc/en-us/articles/11017596155533-Canceling-your-Subscription","title":"Canceling your Subscription","publisher":"vendor","quote":"Scroll to the bottom and select Cancel Subscription.","supports":"starting the cancellation"},{"id":"s4","url":"https://help.venngage.com/hc/en-us/articles/11017596155533-Canceling-your-Subscription","title":"Canceling your Subscription","publisher":"vendor","quote":"Leave a rating and feedback, then click Cancel Account.","supports":"the feedback step and Cancel Account button"},{"id":"s5","url":"https://help.venngage.com/hc/en-us/articles/11017596155533-Canceling-your-Subscription","title":"Canceling your Subscription","publisher":"vendor","quote":"If you change your mind, click Wait, I'll Stay to stop the cancelation process and return to your account.","supports":"stopping the process"},{"id":"s6","url":"https://help.venngage.com/hc/en-us/articles/11017596155533-Canceling-your-Subscription","title":"Canceling your Subscription","publisher":"vendor","quote":"A confirmation modal will appear. Click Yes, Cancel to finalize.","supports":"the final confirm step"},{"id":"s7","url":"https://help.venngage.com/hc/en-us/articles/11017596155533-Canceling-your-Subscription","title":"Canceling your Subscription","publisher":"vendor","quote":"Yes. You'll keep paid features until the end of your billing cycle.","supports":"when access ends"},{"id":"s8","url":"https://help.venngage.com/hc/en-us/articles/11017596155533-Canceling-your-Subscription","title":"Canceling your Subscription","publisher":"vendor","quote":"Email us at support@venngage.com and our team will assist you with the cancelation.","supports":"help by email"},{"id":"s9","url":"https://help.venngage.com/hc/en-us/articles/11017596155533-Canceling-your-Subscription","title":"Canceling your Subscription","publisher":"vendor","quote":"Chat with us through live support.","supports":"help by chat"},{"id":"s10","url":"https://help.venngage.com/hc/en-us/articles/11017596155533-Canceling-your-Subscription","title":"Canceling your Subscription","publisher":"vendor","quote":"Business plans (Teams): Shared designs in Team folders will become unavailable.","supports":"Business plan designs after cancelling"},{"id":"s11","url":"https://help.venngage.com/hc/en-us/articles/11017596155533-Canceling-your-Subscription","title":"Canceling your Subscription","publisher":"vendor","quote":"Education plans (Classes): Shared designs will also become unavailable.","supports":"Education plan designs after cancelling"},{"id":"s12","url":"https://help.venngage.com/hc/en-us/articles/11017596155533-Canceling-your-Subscription","title":"Canceling your Subscription","publisher":"vendor","quote":"Connected accounts (students or teammates) will automatically revert to the Free plan.","supports":"connected accounts after cancelling"},{"id":"s13","url":"https://help.venngage.com/hc/en-us/articles/11017596155533-Canceling-your-Subscription","title":"Canceling your Subscription","publisher":"vendor","quote":"Log into your account.","supports":"sign-in"},{"id":"s15","url":"https://help.venngage.com/hc/en-us/articles/11017592104845-What-Happens-if-a-Team-Administrator-Cancels-Their-Plan","title":"What Happens if a Team Administrator Cancels Their Plan?","publisher":"vendor","quote":"Venngage will stop billing the account at the end of the current billing cycle.","supports":"billing stops at the end of the cycle"},{"id":"s16","url":"https://help.venngage.com/hc/en-us/articles/11017592104845-What-Happens-if-a-Team-Administrator-Cancels-Their-Plan","title":"What Happens if a Team Administrator Cancels Their Plan?","publisher":"vendor","quote":"All Team Members linked to the account are automatically downgraded to Free accounts.","supports":"team members move to Free accounts"},{"id":"s17","url":"https://help.venngage.com/hc/en-us/articles/11017592104845-What-Happens-if-a-Team-Administrator-Cancels-Their-Plan","title":"What Happens if a Team Administrator Cancels Their Plan?","publisher":"vendor","quote":"Team Members will no longer have access to shared designs in Team Designs or Team Templates.","supports":"loss of shared team designs"},{"id":"s18","url":"https://help.venngage.com/hc/en-us/articles/11017592104845-What-Happens-if-a-Team-Administrator-Cancels-Their-Plan","title":"What Happens if a Team Administrator Cancels Their Plan?","publisher":"vendor","quote":"Designs previously shared in Team spaces will remain under the Team Administrator’s account","supports":"where shared designs stay"},{"id":"s19","url":"https://help.venngage.com/hc/en-us/articles/11017592104845-What-Happens-if-a-Team-Administrator-Cancels-Their-Plan","title":"What Happens if a Team Administrator Cancels Their Plan?","publisher":"vendor","quote":"After the downgrade, Team Administrators will also lose access to Business features such as:","supports":"administrator features lost"},{"id":"s20","url":"https://help.venngage.com/hc/en-us/articles/11017592104845-What-Happens-if-a-Team-Administrator-Cancels-Their-Plan","title":"What Happens if a Team Administrator Cancels Their Plan?","publisher":"vendor","quote":"the Team Administrator can reactivate or renew the Business plan at any time","supports":"reactivating the Business plan"},{"id":"s21","url":"https://help.venngage.com/hc/en-us/articles/11017596225293-Refund-Policy","title":"Refund Policy","publisher":"vendor","quote":"We honor any reasonable refund requests made within 30 days of the original transaction.","supports":"the 30-day refund window"},{"id":"s22","url":"https://help.venngage.com/hc/en-us/articles/11017596225293-Refund-Policy","title":"Refund Policy","publisher":"vendor","quote":"Refunds cannot be issued if any exports or downloads of designs have occurred during the current billing cycle.","supports":"refund exclusion for exports and downloads"},{"id":"s23","url":"https://help.venngage.com/hc/en-us/articles/11017596225293-Refund-Policy","title":"Refund Policy","publisher":"vendor","quote":"Refunds are typically processed within 5–10 business days after your request has been approved.","supports":"processing time"},{"id":"s24","url":"https://help.venngage.com/hc/en-us/articles/11017596225293-Refund-Policy","title":"Refund Policy","publisher":"vendor","quote":"Our Support team will verify your eligibility and guide you through the process.","supports":"how refunds are requested"},{"id":"s25","url":"https://help.venngage.com/hc/en-us/articles/11017600604941-Upgrading-or-Changing-your-Subscription","title":"Upgrading (or Changing) your Subscription","publisher":"vendor","quote":"switch your billing schedule (monthly or annual).","supports":"switching between monthly and annual billing"},{"id":"s26","url":"https://help.venngage.com/hc/en-us/articles/11017600604941-Upgrading-or-Changing-your-Subscription","title":"Upgrading (or Changing) your Subscription","publisher":"vendor","quote":"any unused credit from your current subscription will carry over.","supports":"unused credit on a plan change"},{"id":"s27","url":"https://help.venngage.com/hc/en-us/articles/11017600604941-Upgrading-or-Changing-your-Subscription","title":"Upgrading (or Changing) your Subscription","publisher":"vendor","quote":"To change your subscription to a lower tier, reach out to us via chat or email us at","supports":"how to move to a lower tier"},{"id":"s28","url":"https://help.venngage.com/hc/en-us/articles/16262239825933-Are-There-Extra-Fees-with-a-Venngage-Subscription","title":"Are There Extra Fees with a Venngage Subscription?","publisher":"vendor","quote":"If you live outside of Canada, your bank may apply an International Transaction Fee.","supports":"bank fees outside Canada"},{"id":"s29","url":"https://help.venngage.com/hc/en-us/articles/11017600513165-How-to-Delete-Your-Venngage-Account","title":"How to Delete Your Venngage Account","publisher":"vendor","quote":"The following steps will permanently delete your account. Once deleted, your designs and data cannot be recovered.","supports":"deleting the account is permanent"},{"id":"s30","url":"https://help.venngage.com/hc/en-us/articles/11017600513165-How-to-Delete-Your-Venngage-Account","title":"How to Delete Your Venngage Account","publisher":"vendor","quote":"Once completed, you’ll be redirected to the Venngage login page and your account will be permanently deleted.","supports":"account deletion is final"},{"id":"s31","url":"https://help.venngage.com/hc/en-us/articles/11017601872781-Terms-of-Service-2-5","title":"Terms of Service 2.5","publisher":"vendor","quote":"The subscription will continue unless and until User cancels their subscription or we terminate it.","supports":"subscriptions renew until cancelled"},{"id":"s32","url":"https://help.venngage.com/hc/en-us/articles/11017601872781-Terms-of-Service-2-5","title":"Terms of Service 2.5","publisher":"vendor","quote":"User may cancel the Subscription Service by accessing their account settings.","supports":"cancelling in account settings"},{"id":"s33","url":"https://help.venngage.com/hc/en-us/articles/11017601872781-Terms-of-Service-2-5","title":"Terms of Service 2.5","publisher":"vendor","quote":"User may cancel their account at any time; however, there are no refunds for cancellation.","supports":"no refund for cancelling"},{"id":"s34","url":"https://help.venngage.com/hc/en-us/articles/11017601872781-Terms-of-Service-2-5","title":"Terms of Service 2.5","publisher":"vendor","quote":"Venngage will not refund partial subscription fees for accounts cancelled prior to the Subscription Billing Date","supports":"no partial refunds"},{"id":"s35","url":"https://help.venngage.com/hc/en-us/articles/11017601872781-Terms-of-Service-2-5","title":"Terms of Service 2.5","publisher":"vendor","quote":"Enterprise Users must pre-pay the full contract value before Services under the Enterprise Plan are activated or go live.","supports":"Enterprise contracts are prepaid"},{"id":"s36","url":"https://help.venngage.com/hc/en-us/articles/11017601872781-Terms-of-Service-2-5","title":"Terms of Service 2.5","publisher":"vendor","quote":"Enterprise Users must provide at least sixty (60) days' written notice prior to cancellation or non-renewal.","supports":"60 days' written notice for Enterprise"},{"id":"s37","url":"https://help.venngage.com/hc/en-us/articles/11017601872781-Terms-of-Service-2-5","title":"Terms of Service 2.5","publisher":"vendor","quote":"will result in forfeiture of any pre-paid amounts for the current term","supports":"late notice forfeits prepaid amounts"},{"id":"s38","url":"https://help.venngage.com/hc/en-us/articles/11017601872781-Terms-of-Service-2-5","title":"Terms of Service 2.5","publisher":"vendor","quote":"All fees are in U.S. Dollars and are non-refundable.","supports":"fees are non-refundable"},{"id":"s39","url":"https://help.venngage.com/hc/en-us/articles/11017601872781-Terms-of-Service-2-5","title":"Terms of Service 2.5","publisher":"vendor","quote":"your responsibility to retrieve and back up all account contents before termination","supports":"back up content before termination"},{"id":"s40","url":"https://help.venngage.com/hc/en-us/articles/11017599990285-Downloading-Exporting-Your-Design","title":"Downloading & Exporting Your Design","publisher":"vendor","quote":"Free users cannot download designs but can share them via link sharing.","supports":"Free accounts can't download"},{"id":"s41","url":"https://help.venngage.com/hc/en-us/articles/11017599990285-Downloading-Exporting-Your-Design","title":"Downloading & Exporting Your Design","publisher":"vendor","quote":"Premium plans: PNG and PNG HD","supports":"Premium download formats"},{"id":"s42","url":"https://help.venngage.com/hc/en-us/articles/11017599990285-Downloading-Exporting-Your-Design","title":"Downloading & Exporting Your Design","publisher":"vendor","quote":"Business plans: PNG, PNG HD, PDF, PowerPoint, and HTML (where available).","supports":"Business download formats"},{"id":"s43","url":"https://help.venngage.com/hc/en-us/articles/11017599990285-Downloading-Exporting-Your-Design","title":"Downloading & Exporting Your Design","publisher":"vendor","quote":"Once your design is open in the editor, click the Download button on the upper right toolbar.","supports":"how to download a design"},{"id":"s44","url":"https://help.venngage.com/hc/en-us/articles/19600164864013-Accessing-and-Downloading-Receipts-on-Venngage","title":"Accessing and Downloading Receipts on Venngage","publisher":"vendor","quote":"Receipts are only available for paid subscriptions (Premium, Business, or Enterprise).","supports":"receipts on paid plans"},{"id":"s45","url":"https://help.venngage.com/hc/en-us/articles/19600164864013-Accessing-and-Downloading-Receipts-on-Venngage","title":"Accessing and Downloading Receipts on Venngage","publisher":"vendor","quote":"you won't be able to access your billing history from your account","supports":"no billing history after cancelling"},{"id":"s46","url":"https://help.venngage.com/hc/en-us/articles/19600164864013-Accessing-and-Downloading-Receipts-on-Venngage","title":"Accessing and Downloading Receipts on Venngage","publisher":"vendor","quote":"our team can provide past receipts upon request","supports":"past receipts on request"},{"id":"s47","url":"https://help.venngage.com/hc/en-us/articles/11017596155533-Canceling-your-Subscription","title":"Canceling your Subscription","publisher":"vendor","quote":"Under Status, you should see Canceled.","supports":"confirming the cancellation"},{"id":"s48","url":"https://help.venngage.com/hc/en-us/articles/11017596155533-Canceling-your-Subscription","title":"Canceling your Subscription","publisher":"vendor","quote":"the cancellation takes effect at the end of the current billing cycle, rather than immediately.","supports":"when cancelling takes effect"},{"id":"s49","url":"https://help.venngage.com/hc/en-us/articles/11017596225293-Refund-Policy","title":"Refund Policy","publisher":"vendor","quote":"Please email support@venngage.com","supports":"where to ask for a refund"},{"id":"s50","url":"https://help.venngage.com/hc/en-us/articles/11017596225293-Refund-Policy","title":"Refund Policy","publisher":"vendor","quote":"Even if an account has remained inactive or unused, we continue to allocate and pay for essential resources.","supports":"inactivity doesn't earn a refund"}],"verification":{"level":"docs","checked_on":"2026-10-08","by":"stackcut-research","unverified":["How long Venngage keeps designs on a cancelled (not deleted) account isn't stated in its help center or Terms","Where Enterprise customers must send their written notice isn't stated in Venngage's Terms of Service","When a move to a lower tier takes effect isn't stated in Venngage's help center","Venngage's help center doesn't say whether the 30-day refund policy and the Terms' no-refund clause differ for annual plans"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Added an Enterprise contract route from the Terms: prepaid, at least 60 days' written notice before cancellation or non-renewal, prepaid amounts forfeited with late notice","Refund now also says the Terms give no refunds for cancellation and no partial refunds; the 30-day refund policy is a separate request to Support","Who can cancel: the Team Administrator for Business plans; added the Status Canceled check and that cancelling takes effect at the end of the billing cycle","Added design and receipt exports with formats by plan, and that Free accounts can't download designs","Added the Free plan to cheaper ways to keep it; the monthly/annual switch is described only in the plan-change article","No App Store or Google Play billing is documented","Venngage's help pages block automated checks; every quote was confirmed against the same articles in Venngage's help-center API"]}},"page":"https://stackcut.io/cancel/venngage","json":"https://stackcut.io/exits/venngage.json","evidence":{"packet_revision":"a14f5150e5addff85df2201acc4bbb5d46574f120b8edbaf8e904ed1a282ebbb","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"venngage--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"venngage--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"vercel","name":"Vercel","category":"developer_tools","website":"https://vercel.com","domains":["vercel.com","vercel.app"],"summary":"Downgrade Pro to Hobby in the team's Settings, Billing (Downgrade Plan), after moving connected Stores and domains elsewhere; or ask Vercel Support via the Help page (effective next renewal). Deleting a team erases its invoice history. Enterprise Order Forms auto-renew unless written notice comes 60 days before term end.","routes":[{"channel":"direct_web","label":"Downgrade Pro to Hobby","applies_to":"Pro teams billed by card (self-service subscriptions)","who":"A team Owner or a member with the Billing role (they manage the team's Billing settings)","method":"self_serve","start_url":"https://vercel.com/dashboard","steps":[{"do":"Before downgrading, manually move any connected Stores and Domains to a new destination; each account can have only one Hobby team, so an existing Hobby team must be deleted or the two teams merged","expect":null},{"do":"In the dashboard, select the team in the team switcher, open Settings in the sidebar and select Billing","expect":"Plan"},{"do":"Click Downgrade Plan in the Plan sub-section and confirm","expect":null},{"do":"Or send a cancellation request to Vercel Support through the Help page (vercel.com/help)","expect":null},{"do":"Optional: pause projects you don't need so their production deployments stop using metered resources: project Settings, General, Pause Project, type the project name and select Pause Project","expect":"503 DEPLOYMENT_PAUSED"}],"confirm_by":null,"effective":"Under the Terms, a downgrade or termination takes effect at the start of the next renewal period. On downgrade, all active members except the original owner are removed and Hobby limits apply","notice":"Self-service subscriptions renew automatically for the same term as the initial term","refund":"All fees are non-refundable, except as the Terms state otherwise","fees":"Each invoice charges the coming cycle's seats and add-ons plus the previous cycle's extra usage, so one more invoice for on-demand usage can follow. Spend Management doesn't cover seats, integrations or add-ons","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s14","s35","s36","s37","s38"]},{"channel":"direct_web","label":"Delete a team","applies_to":"Closing a team entirely (its projects, data and billing history)","who":"A team Owner (the docs don't list the required role)","method":"self_serve","start_url":"https://vercel.com/dashboard","steps":[{"do":"Download a PDF of every invoice you need: open Settings in the sidebar, then Invoices, and select the icon on each invoice row","expect":null},{"do":"Remove all team domains","expect":null},{"do":"Open Settings in the sidebar, scroll to the Delete Team section and select the Delete Team button","expect":null},{"do":"Click Confirm","expect":null}],"confirm_by":null,"effective":"Deleting a team permanently removes the team and its data, including its invoice history","notice":null,"refund":"All fees are non-refundable, except as the Terms state otherwise","fees":null,"source_ids":["s6","s15","s16","s17","s18","s19","s20"]},{"channel":"sales_contract","applies_to":"Enterprise plans under an Order Form and Vercel's Enterprise Terms","who":"The customer, in writing (Enterprise customers work with a Vercel account representative)","method":"contact_sales","start_url":null,"steps":[{"do":"Tell Vercel in writing that you don't wish to renew, at least 60 calendar days before the current subscription term expires; your Vercel account representative is the Enterprise contact","expect":null}],"confirm_by":null,"effective":"At the end of the current subscription term","notice":"Written notice at least 60 calendar days before the term expires (an emailed notice counts once receipt is electronically confirmed); otherwise each Order Form renews for a term equal to the initial one","refund":"All fees are non-refundable, except as the Enterprise Terms state otherwise","fees":null,"source_ids":["s21","s22","s23","s24","s39"]}],"pay_less":[{"type":"free_plan","what":"Hobby is free but limited to personal, non-commercial use; when it exceeds its included usage it is paused, not billed","evidence":"documented","source_ids":["s25","s26"]},{"type":"seat_reduction","what":"On Pro, Developer seats cost $20 per user a month and Viewer seats are free, so fewer Developer seats lower the bill. Use Manual approval so commit authors aren't added as paid Developer seats automatically","evidence":"documented","source_ids":["s27","s28","s29"]}],"export":[{"data":"Invoices","how":"In the team's dashboard, open Settings, then Invoices, and download each invoice with the icon on its row","format":"PDF","limits":"Deleting a team removes its invoice history permanently; the invoice emails sent to the team's invoice recipient remain your record","source_ids":["s16","s17","s18"]}],"after_cancel":{"access_until":"Under the Terms, a downgrade or termination takes effect at the start of the next renewal period","data_kept":"Deleting a team permanently removes the team and its data. The Terms say your content may be permanently deleted on termination; no retention period is given","you_lose":["Team members other than the original owner, who are removed when a Pro team is downgraded","Commercial use: Hobby is for personal, non-commercial use only","A deleted project's deployments, domains, environment variables and settings","A deleted team's data and invoice history"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Pro and Enterprise deployments aren't stopped at 100% usage: on-demand usage keeps billing unless Spend Management's Pause Production Deployments is on","Spend Management covers metered usage only; seats, integrations such as Marketplace, and add-ons still bill monthly","Pausing a project stops metered usage on its production deployment, which shows a 503 DEPLOYMENT_PAUSED error until resumed","Before deleting a team, download invoice PDFs and remove all team domains","A payment method can only be removed after adding a new one","Pro is billed monthly only; annual billing needs an Enterprise plan","Deleting a project also deletes its deployments, domains, environment variables and settings"]},"sources":[{"id":"s1","url":"https://vercel.com/docs/plans/pro-plan/trials","title":"Pro plan trials","publisher":"vendor","quote":"Alternatively, you can use the Downgrade button located in the Pro Plan section of your team's Billing page to immediately end your trial and return to a Hobby plan.","supports":"where the Downgrade button is"},{"id":"s2","url":"https://vercel.com/docs/plans/pro-plan/trials","title":"Pro plan trials","publisher":"vendor","quote":"All team members will be removed from your team, and all Hobby limits will apply to your team.","supports":"what moving to Hobby does"},{"id":"s3","url":"https://vercel.com/legal/terms","title":"Terms of Service","publisher":"vendor","quote":"terminate your account (or downgrade your Pro account to a hobby account) at any time by sending a cancellation request to Vercel Support via the Help page","supports":"the Support cancellation route"},{"id":"s4","url":"https://vercel.com/legal/terms","title":"Terms of Service","publisher":"vendor","quote":"provided that such termination will be effective at the start of the next renewal period.","supports":"when it takes effect"},{"id":"s5","url":"https://vercel.com/legal/terms","title":"Terms of Service","publisher":"vendor","quote":"The self-service subscription and any additional Services added to your self-service subscription will automatically-renew for the same term as the initial term.","supports":"auto-renewal"},{"id":"s6","url":"https://vercel.com/legal/terms","title":"Terms of Service","publisher":"vendor","quote":"All fees are non-refundable, except as expressly stated otherwise in this Agreement.","supports":"no refunds"},{"id":"s7","url":"https://vercel.com/docs/plans/pro-plan/billing","title":"Billing FAQ for Pro Plan","publisher":"vendor","quote":"Each invoice charges for the upcoming billing cycle. It includes any additional usage that occurred during the previous billing cycle.","supports":"how the last invoice works"},{"id":"s8","url":"https://vercel.com/docs/plans/pro-plan/billing","title":"Billing FAQ for Pro Plan","publisher":"vendor","quote":"Pro add-ons are billed in the subsequent billing cycle as a line item on your invoice.","supports":"add-on billing"},{"id":"s9","url":"https://vercel.com/docs/spend-management","title":"Spend Management","publisher":"vendor","quote":"It does not include seats, integrations (such as Marketplace), or separate add-ons, which Vercel charges on a monthly basis.","supports":"what spend limits don't cover"},{"id":"s10","url":"https://vercel.com/docs/projects/managing-projects","title":"Managing projects","publisher":"vendor","quote":"You can choose to temporarily pause a project to ensure that you do not incur usage from metered resources on your production deployment.","supports":"pausing stops metered usage"},{"id":"s11","url":"https://vercel.com/docs/projects/managing-projects","title":"Managing projects","publisher":"vendor","quote":"On the General page, find the Pause Project section above Delete Project and select the Pause Project button.","supports":"where to pause a project"},{"id":"s12","url":"https://vercel.com/docs/projects/managing-projects","title":"Managing projects","publisher":"vendor","quote":"When you pause your project, any users accessing your production deployment will see a 503 DEPLOYMENT_PAUSED error.","supports":"what a paused project shows"},{"id":"s13","url":"https://vercel.com/docs/spend-management","title":"Spend Management","publisher":"vendor","quote":"To enable spend management, you must have an Owner or Billing role on your team","supports":"Owner and Billing roles manage billing settings"},{"id":"s14","url":"https://vercel.com/docs/plans","title":"Account Plans on Vercel","publisher":"vendor","quote":"For Pro and Enterprise teams, when you reach 100% usage your deployments are not automatically stopped.","supports":"usage keeps billing"},{"id":"s15","url":"https://vercel.com/docs/accounts","title":"Account Management","publisher":"vendor","quote":"Remove all team domains","supports":"the first step to delete a team"},{"id":"s16","url":"https://vercel.com/docs/plans/pro-plan/billing","title":"Billing FAQ for Pro Plan","publisher":"vendor","quote":"Deleting a team permanently removes the team and its data from Vercel, including its invoice history.","supports":"what deleting a team removes"},{"id":"s17","url":"https://vercel.com/docs/plans/pro-plan/billing","title":"Billing FAQ for Pro Plan","publisher":"vendor","quote":"Open Settings in the sidebar followed by the Invoices link on the left","supports":"where invoices are"},{"id":"s18","url":"https://vercel.com/docs/plans/pro-plan/billing","title":"Billing FAQ for Pro Plan","publisher":"vendor","quote":"Download each invoice as a PDF by selecting the icon on the invoice row","supports":"downloading invoices"},{"id":"s19","url":"https://vercel.com/docs/accounts","title":"Account Management","publisher":"vendor","quote":"Scroll to the Delete Team section and select the Delete Team button","supports":"the Delete Team button"},{"id":"s20","url":"https://vercel.com/docs/accounts","title":"Account Management","publisher":"vendor","quote":"If you'd prefer to cease payment instead of deleting your team, you can downgrade to Hobby.","supports":"downgrading stops payment"},{"id":"s21","url":"https://vercel.com/legal/enterprise-terms","title":"Enterprise Terms and Conditions","publisher":"vendor","quote":"The term of each Order Form shall automatically renew for successive terms equal in duration to the initial subscription term unless either party notifies the other party in writing","supports":"Enterprise auto-renewal"},{"id":"s22","url":"https://vercel.com/legal/enterprise-terms","title":"Enterprise Terms and Conditions","publisher":"vendor","quote":"at least sixty (60) calendar days before the expiration of the then-current subscription term, that such party does not wish to renew","supports":"the 60-day non-renewal notice"},{"id":"s23","url":"https://vercel.com/legal/enterprise-terms","title":"Enterprise Terms and Conditions","publisher":"vendor","quote":"All fees are non-refundable, except as otherwise expressly stated in this Agreement.","supports":"Enterprise fees non-refundable"},{"id":"s24","url":"https://vercel.com/docs/plans/enterprise/billing","title":"Billing FAQ for Enterprise Plan","publisher":"vendor","quote":"Contact your Vercel account representative if you feel payment might be delayed.","supports":"Enterprise customers have an account representative"},{"id":"s25","url":"https://vercel.com/docs/plans/hobby","title":"Vercel Hobby Plan","publisher":"vendor","quote":"the Hobby plan restricts users to non-commercial, personal use only.","supports":"Hobby is non-commercial"},{"id":"s26","url":"https://vercel.com/docs/plans","title":"Account Plans on Vercel","publisher":"vendor","quote":"Hobby plans will be paused when they exceed the included free tier usage","supports":"Hobby pauses instead of billing"},{"id":"s27","url":"https://vercel.com/docs/plans/hobby","title":"Vercel Hobby Plan","publisher":"vendor","quote":"Developer seats cost $20 per user / month, while Viewer seats are free","supports":"seat prices"},{"id":"s28","url":"https://vercel.com/docs/accounts","title":"Account Management","publisher":"vendor","quote":"is added to your team as a billed Developer seat with no confirmation step.","supports":"Auto Approval adds paid seats"},{"id":"s29","url":"https://vercel.com/docs/accounts","title":"Account Management","publisher":"vendor","quote":"If you want to decide who becomes a paid member of your team, use Manual approval instead.","supports":"Manual approval avoids surprise seats"},{"id":"s30","url":"https://vercel.com/docs/spend-management","title":"Spend Management","publisher":"vendor","quote":"To stop incurring costs above your spend amount, turn on Pause Production Deployments so Vercel pauses your projects when the amount is reached.","supports":"the spend cap needs pausing turned on"},{"id":"s31","url":"https://vercel.com/docs/projects/managing-projects","title":"Managing projects","publisher":"vendor","quote":"Deleting your project will also delete the deployments, domains, environment variables, and settings within it.","supports":"what deleting a project removes"},{"id":"s32","url":"https://vercel.com/docs/plans/pro-plan/billing","title":"Billing FAQ for Pro Plan","publisher":"vendor","quote":"You will have to add a new payment method before you can remove the old one.","supports":"removing a card"},{"id":"s33","url":"https://vercel.com/docs/plans/pro-plan/billing","title":"Billing FAQ for Pro Plan","publisher":"vendor","quote":"Only monthly payments are supported.","supports":"Pro is monthly only"},{"id":"s34","url":"https://vercel.com/legal/terms","title":"Terms of Service","publisher":"vendor","quote":"All of Your Content on the Services (if any) may be permanently deleted by Vercel upon any termination of your account.","supports":"content may be deleted on termination"},{"id":"s35","url":"https://vercel.com/docs/plans/pro-plan","title":"Vercel Pro Plan","publisher":"vendor","quote":"Click Downgrade Plan in the Plan sub-section","supports":"the paid Pro downgrade button"},{"id":"s36","url":"https://vercel.com/docs/plans/pro-plan","title":"Vercel Pro Plan","publisher":"vendor","quote":"Pro teams will need to manually transfer any connected Stores and/or Domains to a new destination before proceeding with downgrade.","supports":"move Stores and Domains before downgrading"},{"id":"s37","url":"https://vercel.com/docs/plans/pro-plan","title":"Vercel Pro Plan","publisher":"vendor","quote":"attempt to downgrade a Pro team while already having a Hobby team, the platform will either require one team to be deleted or the two teams to be merged.","supports":"one Hobby team per account"},{"id":"s38","url":"https://vercel.com/docs/plans/pro-plan","title":"Vercel Pro Plan","publisher":"vendor","quote":"When you downgrade a Pro team, all active members except for the original owner are removed.","supports":"who stays after a downgrade"},{"id":"s39","url":"https://vercel.com/legal/enterprise-terms","title":"Enterprise Terms and Conditions","publisher":"vendor","quote":"when receipt is electronically confirmed, if transmitted by email","supports":"when an emailed notice counts"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Which roles can downgrade a paid Pro team or delete a team is not confirmed","When a dashboard downgrade of a paid Pro team takes effect, and whether it is prorated, is not confirmed (the Terms say termination is effective at the start of the next renewal period)","What confirms a downgrade or team deletion is not documented on the pages read","No cloud-marketplace billing for Vercel's own plans is documented on the Pro or Enterprise billing pages read"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["Pro downgrade steps now follow the Pro plan page: Downgrade Plan in the Plan sub-section (new s35)","Added the prerequisite: move connected Stores and Domains first; only one Hobby team per account (new s36, s37)","effective and you_lose: all members except the original owner are removed on downgrade (new s38)","Enterprise notice: an emailed notice counts once receipt is electronically confirmed (new s39)","Summary updated; the unreadable Pro plan page is now read, so that gap was removed","Still unconfirmed: roles that can downgrade or delete a team, and when a dashboard downgrade takes effect"]}},"delete_account":{"url":"https://vercel.com/account","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"vercel","name":"Vercel","recipes":[{"id":"replace-vercel","title":"Frontend hosting","best_year_one_net":190}]},"page":"https://stackcut.io/cancel/vercel","json":"https://stackcut.io/exits/vercel.json","evidence":{"packet_revision":"3a19a4e418699228607d0ed4cdc1f8d88f8e9d53413728e098fdb41129f87caa","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"vercel--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"vercel--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"vercel--sales-contract--r3","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"veriff","name":"Veriff","category":"developer_tools","website":"https://www.veriff.com","domains":["veriff.com"],"summary":"Self-serve plans bill monthly: a minimum ($49, $99 or $209) plus a price per verification. Veriff's public pages don't describe a cancel button, so ask Veriff through its help center; Enterprise contracts go through sales. Gotcha: session data is deleted when your plan's retention period ends, with no warning.","routes":[{"channel":"direct_web","label":"Self-serve plans","applies_to":"Essential, Plus and Premium self-serve plans, billed monthly as a minimum monthly commitment plus a price per verification session","who":"Whoever manages the Veriff account (Veriff doesn't say publicly which users can change or end a plan)","method":"form","start_url":"https://help.veriff.com/en/","steps":[{"do":"Save any verification session data you need first: it is kept only for your plan's retention period (3 months on Essential, 6 on Plus and Premium), and Veriff doesn't warn before deleting it","expect":null},{"do":"Veriff's public pages don't describe a self-serve cancel button: sign in to Veriff's help center (it has a Billing FAQ section) or contact Veriff, and ask to end your plan","expect":null},{"do":"To pay less instead, change your plan: plan changes take effect immediately","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":"Each month bills the plan's minimum ($49 Essential, $99 Plus, $209 Premium) and the sessions you use; there are no setup charges and no charge for resubmitted sessions","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s17","s20","s21"]},{"channel":"sales_contract","applies_to":"Enterprise plans and longer-term contracts with volume pricing","who":"The customer's contract owner, with Veriff","method":"contact_sales","start_url":"https://www.veriff.com/contact-sales","steps":[{"do":"Check your agreement with Veriff for its term, renewal and notice terms","expect":null},{"do":"Contact your Veriff account team or Veriff sales about ending or not renewing the contract","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s14","s15"]}],"pay_less":[{"type":"downgrade","what":"Essential is the cheapest self-serve plan: $0.80 per verification with a $49 monthly minimum. Plan changes take effect immediately","evidence":"documented","source_ids":["s2","s3","s7"]}],"after_cancel":{"access_until":null,"data_kept":"Verification session data is stored for your plan's retention period: 3 months on Essential, 6 months on Plus and Premium, or 2 years with the extended-retention add-on. Veriff sends no notice before retention expires and data is deleted","you_lose":["Verification session data once your plan's retention period ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":null,"retention_step":null,"tips":["Self-serve plans carry a monthly minimum ($49, $99 or $209) on top of per-verification pricing","The free trial (up to 50 sessions) ends after 15 days or 50 sessions, whichever comes first, and billing on the selected plan starts then; changing plan during the trial ends it","Session data is kept only for the plan's retention period and Veriff gives no warning before deleting it: save what you need first","Requests to delete personal data go to privacy@veriff.com"]},"sources":[{"id":"s1","url":"https://www.veriff.com/plans/self-serve","title":"Self-serve plans","publisher":"vendor","quote":"Once you're a subscriber, you can change your plan at any time and the change will be effective immediately.","supports":"plan changes take effect immediately"},{"id":"s2","url":"https://www.veriff.com/plans/self-serve","title":"Self-serve plans","publisher":"vendor","quote":"$49/ month min.","supports":"the Essential monthly minimum"},{"id":"s3","url":"https://www.veriff.com/plans/self-serve","title":"Self-serve plans","publisher":"vendor","quote":"$0.80 per verification","supports":"the Essential per-verification price"},{"id":"s4","url":"https://www.veriff.com/plans/self-serve","title":"Self-serve plans","publisher":"vendor","quote":"$99/ month min.","supports":"the Plus monthly minimum"},{"id":"s5","url":"https://www.veriff.com/plans/self-serve","title":"Self-serve plans","publisher":"vendor","quote":"$209/ month min.","supports":"the Premium monthly minimum"},{"id":"s6","url":"https://www.veriff.com/plans/self-serve","title":"Self-serve plans","publisher":"vendor","quote":"After the free trial period ends or the 50 free verification sessions have been used (whichever comes first) you will be billed according to the selected plan.","supports":"when billing starts after the trial"},{"id":"s7","url":"https://www.veriff.com/plans/self-serve","title":"Self-serve plans","publisher":"vendor","quote":"Yes, you can change your plan whenever you need a different type of service.","supports":"changing plans"},{"id":"s8","url":"https://www.veriff.com/plans/self-serve","title":"Self-serve plans","publisher":"vendor","quote":"Please keep in mind that during the trial period the change of plan will trigger the end of the trial.","supports":"a plan change ends the trial"},{"id":"s9","url":"https://www.veriff.com/plans/self-serve","title":"Self-serve plans","publisher":"vendor","quote":"the period of time session data is stored: 3 months","supports":"Essential data retention"},{"id":"s10","url":"https://www.veriff.com/plans/self-serve","title":"Self-serve plans","publisher":"vendor","quote":"Veriff will not issue any notifications regarding upcoming retention expiry or data deletion.","supports":"no warning before deletion"},{"id":"s11","url":"https://help.veriff.com/en/","title":"Veriff Help Center","publisher":"vendor","quote":"Get your information on Veriff billing here!","supports":"the help center's billing section"},{"id":"s12","url":"https://www.veriff.com/pricing","title":"Pricing","publisher":"vendor","quote":"15 day free Trial Period (up to a maximum of 50 Sessions)","supports":"the free trial"},{"id":"s13","url":"https://www.veriff.com/pricing","title":"Pricing","publisher":"vendor","quote":"There are no hidden charges, you'll only be charged for the sessions you use.","supports":"charges are for sessions used"},{"id":"s14","url":"https://www.veriff.com/pricing","title":"Pricing","publisher":"vendor","quote":"If you would like the reassurance of a longer-term contract, with cost-effective pricing contact us.","supports":"longer-term contracts go through Veriff"},{"id":"s15","url":"https://www.veriff.com/pricing","title":"Pricing","publisher":"vendor","quote":"Volume pricing discounts","supports":"the Enterprise plan"},{"id":"s16","url":"https://www.veriff.com/privacy-notice","title":"Privacy Notice","publisher":"vendor","quote":"we store the data of End-Users during the period set forth in the Agreement","supports":"retention follows the customer agreement"},{"id":"s17","url":"https://www.veriff.com/plans/self-serve","title":"Self-serve plans","publisher":"vendor","quote":"the period of time session data is stored: 6 months","supports":"Plus and Premium data retention"},{"id":"s18","url":"https://www.veriff.com/plans/self-serve","title":"Self-serve plans","publisher":"vendor","quote":"Extended data retention 2 years","supports":"the extended-retention add-on"},{"id":"s19","url":"https://www.veriff.com/privacy-notice","title":"Privacy Notice","publisher":"vendor","quote":"submit a corresponding request to us at privacy@veriff.com or via this form","supports":"where to ask for personal data deletion"},{"id":"s20","url":"https://www.veriff.com/pricing","title":"Pricing","publisher":"vendor","quote":"There are no additional charges for set up or implementation.","supports":"no setup charges"},{"id":"s21","url":"https://www.veriff.com/pricing","title":"Pricing","publisher":"vendor","quote":"With Veriff, you only pay for actual verification sessions, not for retry attempts.","supports":"no charge for resubmitted sessions"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Veriff's public pages don't explain how to cancel a self-serve plan, when a cancellation takes effect, or whether the last month's minimum is still charged; these would be in Veriff's customer help center, which needs a sign-in","Veriff's refund terms aren't on its public pages","Who in a Veriff account can change or end the plan isn't documented publicly","Enterprise contract terms (renewal, notice, fees) aren't public","Veriff doesn't publicly document a way to export verification session data before leaving","Whether the free trial can be cancelled before billing starts isn't documented"],"review":{"by":"stackcut-review","on":"2026-10-06","result":"fixed","notes":["Re-checked the self-serve plans page, pricing page, help center front page and privacy notice: plan minimums, per-verification prices, immediate plan changes, trial billing, retention periods and the no-warning deletion are confirmed","Who: removed 'account owner', which no Veriff page states","Notice: removed the free-trial rule from the notice field (it isn't a notice period); it stays in the tips","Level stays partial: Veriff's billing articles are behind a customer sign-in, so the cancel steps, timing and refunds remain unconfirmed"]}},"page":"https://stackcut.io/cancel/veriff","json":"https://stackcut.io/exits/veriff.json","evidence":{"packet_revision":"b0baef99f7ffe330d9552382ef194518c33ffe4fe63399f6079004ea5f895055","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"veriff--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"veriff--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"verizon_fios","name":"Verizon Fios","category":"other_digital","website":"https://www.verizon.com/home/fios/","domains":["verizon.com"],"summary":"Disconnect Fios by phone or through a My Verizon chat agent. Contract fees may apply, rented equipment is due within 30 days, and credit balances can take up to 60 days to return.","routes":[{"channel":"direct_web","applies_to":"Verizon Fios home service","who":"Account owner or an authorized account manager","method":"chat","start_url":"https://www.verizon.com/support/residential/account/manage-service/cancel","steps":[{"do":"Sign in to My Verizon Account Settings & profile, select Disconnect, then Start chat","expect":"Chat with Verizon"},{"do":"Type “disconnect”, choose Disconnect Fios home service, then Chat with a representative","expect":null}],"confirm_by":"My Verizon lets you check disconnect status and pending refunds; exact cancellation confirmation wording is not stated","effective":null,"notice":null,"refund":null,"fees":"Early termination fee may apply while under contract; rented equipment may incur an unreturned equipment charge if not returned within 30 days","source_ids":["s1","s2","s3","s4","s5","s6"],"label":"My Verizon chat"},{"channel":"direct_web","applies_to":"Verizon Fios home service","who":"Account owner or an authorized account manager","method":"phone","start_url":"https://www.verizon.com/support/residential/account/manage-service/cancel","steps":[{"do":"Call 800-837-4966 during the published support hours with account information","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":"Early termination fee may apply while under contract; rented equipment may incur an unreturned equipment charge if not returned within 30 days","source_ids":["s1","s4","s5","s6"],"label":"Phone cancellation"}],"sources":[{"id":"s1","url":"https://www.verizon.com/support/residential/account/manage-service/cancel","title":"How to disconnect your Verizon Fios service FAQs","publisher":"vendor","quote":"Call us Monday – Friday, 8 AM-7 PM ET, or Saturday, 8 AM-5 PM ET.","supports":"phone route hours"},{"id":"s2","url":"https://www.verizon.com/support/residential/account/manage-service/cancel","title":"How to disconnect your Verizon Fios service FAQs","publisher":"vendor","quote":"Select the Disconnect link on the right side of the page.","supports":"My Verizon disconnect start"},{"id":"s3","url":"https://www.verizon.com/support/residential/account/manage-service/cancel","title":"How to disconnect your Verizon Fios service FAQs","publisher":"vendor","quote":"Type “disconnect” in the Chat with Verizon box.","supports":"chat flow"},{"id":"s4","url":"https://www.verizon.com/support/residential/account/manage-service/cancel","title":"How to disconnect your Verizon Fios service FAQs","publisher":"vendor","quote":"If you disconnect your Fios service while you are under contract, you may be charged an early termination fee.","supports":"contract fee"},{"id":"s5","url":"https://www.verizon.com/support/residential/account/manage-service/cancel","title":"How to disconnect your Verizon Fios service FAQs","publisher":"vendor","quote":"After you terminate Fios service, allow up to 60 days for us to process and return your credit balance.","supports":"credit refund timeline"},{"id":"s6","url":"https://www.verizon.com/support/residential/account/manage-service/cancel","title":"How to disconnect your Verizon Fios service FAQs","publisher":"vendor","quote":"it must be returned within 30 days of disconnecting your service to avoid an unreturned equipment charge.","supports":"equipment return deadline"}],"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Return rented equipment within 30 days."]},"verification":{"level":"partial","checked_on":"2026-10-06","by":"stackcut-research","unverified":["The official page does not specify the exact service end date or completion confirmation method."],"review":{"by":"codex-independent-review","on":"2026-10-06","result":"partial","notes":["Independently read the cited official pages on 2026-10-06. Corrected quote fidelity, scope, and channel wording where needed. State and plan qualifications remain explicit; missing timing, confirmation, refund, or equipment facts remain unknown. No customer cancellation flow or outcome was executed."]}},"page":"https://stackcut.io/cancel/verizon_fios","json":"https://stackcut.io/exits/verizon_fios.json","evidence":{"packet_revision":"10b301098509df3e92c17174d960a0c8c740d8bd3325fcc1f4840c6576e7a170","docs_checked_on":"2026-10-06","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-06","age_days":3,"stale_after_days":30,"next_check_on":"2026-11-05"},"routes":[{"route_id":"verizon-fios--direct-web--r1","channel":"direct_web","checked_on":"2026-10-06","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-06","age_days":3,"stale_after_days":30,"next_check_on":"2026-11-05"}},{"route_id":"verizon-fios--direct-web--r2","channel":"direct_web","checked_on":"2026-10-06","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-06","age_days":3,"stale_after_days":30,"next_check_on":"2026-11-05"}}]}},{"id":"vidiq","name":"vidIQ","category":"marketing_sales","website":"https://vidiq.com","domains":["vidiq.com"],"summary":"Card or PayPal plans: in the vidIQ web app open Account Settings, Manage Plan, click Cancel Subscription at the bottom and finish the whole downgrade process. App Store or Google Play plans are cancelled there. Paid features last to the end of the billing cycle; unused days aren't refunded.","routes":[{"channel":"direct_web","applies_to":"Paid plans bought on vidIQ's website with a credit or debit card or PayPal","who":"The account holder, signed in to the vidIQ web app","method":"self_serve","start_url":"https://app.vidiq.com/account/settings/plans","steps":[{"do":"Sign in to the vidIQ web app and open Account Settings, then Manage Plan","expect":"Cancel Subscription at the bottom of the page"},{"do":"Click Cancel Subscription at the bottom of the page","expect":"the downgrade process"},{"do":"Go through every step of the downgrade process to the end: stopping partway doesn't cancel the plan","expect":null}],"confirm_by":null,"effective":"Paid features stay until the end of the current billing cycle","notice":"Plans renew automatically each billing cycle until cancelled, so cancel before the renewal date","refund":"None: vidIQ doesn't refund or credit unused days within a plan","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s24"]},{"channel":"apple_app_store","applies_to":"vidIQ subscriptions bought in the iPhone or iPad app (billed by Apple)","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then vidIQ","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription","expect":null}],"confirm_by":"Apple shows an expiration message in red and no Cancel button","effective":"Paid features stay until the end of the current billing cycle","notice":null,"refund":null,"fees":null,"source_ids":["s7","s8","s9","s10","s5","s23"]},{"channel":"google_play","applies_to":"vidIQ subscriptions bought in the Android app (billed by Google Play)","who":"The Google Account that bought the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to your subscriptions in Google Play, signed in to the Google Account that pays","expect":"Manage"},{"do":"Next to vidIQ, click Manage, then Cancel subscription","expect":"a confirmation pop-up asking for a reason"},{"do":"Select a reason, then click Continue","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time you've already paid for","notice":null,"refund":null,"fees":null,"source_ids":["s11","s12","s13","s14","s10","s23"]}],"pay_less":[{"type":"downgrade","what":"Change to a lower plan (fewer credits and channels) in the web app's plan settings; a downgrade takes effect at the end of the billing cycle. App Store and Google Play subscribers change plans with Apple or Google","evidence":"documented","source_ids":["s15","s16","s10"]},{"type":"free_plan","what":"A free vidIQ account keeps tools such as keyword research, AI-generated daily ideas and competitor tracking","evidence":"documented","source_ids":["s17"]},{"type":"discount_program","what":"vidIQ sends special offers to its email subscribers and sometimes shows an exclusive deal in the web app; support can't give discounts without a valid promo code","evidence":"documented","source_ids":["s18"]}],"export":[],"after_cancel":{"access_until":"The end of the current billing cycle","data_kept":"Not stated. Deleting the account (only possible in the vidIQ mobile app) can't be undone","you_lose":["Paid features once the billing cycle ends","The whole account, if you delete it"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"Cancelling runs through a multi-step downgrade process that must be finished; its screens aren't documented","tips":["Finish the entire downgrade process: leaving it partway doesn't cancel","Deleting your vidIQ account doesn't cancel a paid subscription: cancel first, then delete","Account deletion is only possible in the vidIQ mobile app (Account Settings, Delete my account)","There's no pause option","Bought through Apple or Google? Only Apple or Google can cancel or change it"]},"sources":[{"id":"s1","url":"https://support.vidiq.com/en/articles/7153722-how-to-cancel-my-paid-vidiq-subscription","title":"How to cancel my paid vidIQ Subscription?","publisher":"vendor","quote":"click on Cancel Subscription at the bottom of the page","supports":"the cancel button"},{"id":"s2","url":"https://support.vidiq.com/en/articles/7153722-how-to-cancel-my-paid-vidiq-subscription","title":"How to cancel my paid vidIQ Subscription?","publisher":"vendor","quote":"Please note that you will need to go through the entire downgrade process in order to fully cancel your plan!","supports":"the downgrade process must be finished"},{"id":"s3","url":"https://support.vidiq.com/en/articles/7153722-how-to-cancel-my-paid-vidiq-subscription","title":"How to cancel my paid vidIQ Subscription?","publisher":"vendor","quote":"Your access to vidIQ's paid features will expire at the end of your current billing cycle.","supports":"when access ends"},{"id":"s4","url":"https://support.vidiq.com/en/articles/442414-why-was-i-charged-without-notification","title":"Why was I charged without notification?","publisher":"vendor","quote":"Your plan renews automatically each billing cycle, keeping your benefits uninterrupted, until canceled.","supports":"auto-renewal"},{"id":"s5","url":"https://support.vidiq.com/en/articles/9406455-can-i-pause-my-paid-subscription","title":"Can I pause my paid subscription?","publisher":"vendor","quote":"we are unable to put subscriptions on pause at this time","supports":"no pause option"},{"id":"s6","url":"https://support.vidiq.com/en/articles/442414-why-was-i-charged-without-notification","title":"Why was I charged without notification?","publisher":"vendor","quote":"We do not offer refunds or credits for unused days within an existing plan.","supports":"no refunds"},{"id":"s7","url":"https://support.vidiq.com/en/articles/7153722-how-to-cancel-my-paid-vidiq-subscription","title":"How to cancel my paid vidIQ Subscription?","publisher":"vendor","quote":"If your payment method is via Apple App Store you'll need to cancel your subscription directly through the App Store.","supports":"the App Store route"},{"id":"s8","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"Apple's cancel steps"},{"id":"s9","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm an Apple cancellation"},{"id":"s10","url":"https://support.vidiq.com/en/articles/2754811-how-to-change-to-a-different-plan","title":"How to change to a different plan?","publisher":"vendor","quote":"The Apple App Store and Google Play Store fully oversee the billing process on their side and require you to manage your subscriptions with them directly.","supports":"app-store plans are managed by Apple or Google"},{"id":"s11","url":"https://support.vidiq.com/en/articles/7153722-how-to-cancel-my-paid-vidiq-subscription","title":"How to cancel my paid vidIQ Subscription?","publisher":"vendor","quote":"If your payment method is via Google Play Store you'll need to cancel your subscription directly through the Play Store.","supports":"the Google Play route"},{"id":"s12","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"Google Play's cancel steps"},{"id":"s13","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"Within the confirmation pop-up, select a reason. Click Continue.","supports":"the reason pop-up"},{"id":"s14","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"access after a Google Play cancellation"},{"id":"s15","url":"https://support.vidiq.com/en/articles/2754811-how-to-change-to-a-different-plan","title":"How to change to a different plan?","publisher":"vendor","quote":"If you are changing to a lower tear plan, your plan change will take effect at the end of your billing cycle.","supports":"when a downgrade takes effect"},{"id":"s16","url":"https://support.vidiq.com/en/articles/2754811-how-to-change-to-a-different-plan","title":"How to change to a different plan?","publisher":"vendor","quote":"Select the credits per plan, which will also change the number of channels you can use","supports":"plans differ by credits and channels"},{"id":"s17","url":"https://support.vidiq.com/en/articles/7179765-how-to-create-a-free-vidiq-account","title":"How to create a free vidIQ account","publisher":"vendor","quote":"keyword research, Ai generated daily ideas, competitor tracking and so much more","supports":"what the free account includes"},{"id":"s18","url":"https://support.vidiq.com/en/articles/7996486-does-vidiq-offer-discounts","title":"Does vidIQ offer discounts?","publisher":"vendor","quote":"special offers to our email subscribers","supports":"promo offers"},{"id":"s19","url":"https://support.vidiq.com/en/articles/9736624-how-to-delete-my-vidiq-account","title":"How to delete my vidIQ account","publisher":"vendor","quote":"Deleting your vidIQ account does not cancel your paid subscription!","supports":"deleting doesn't cancel"},{"id":"s20","url":"https://support.vidiq.com/en/articles/9736624-how-to-delete-my-vidiq-account","title":"How to delete my vidIQ account","publisher":"vendor","quote":"Currently, you can delete your vidIQ account only via the vidIQ mobile app.","supports":"deletion only in the mobile app"},{"id":"s21","url":"https://support.vidiq.com/en/articles/9736624-how-to-delete-my-vidiq-account","title":"How to delete my vidIQ account","publisher":"vendor","quote":"This action cannot be undone","supports":"deletion is permanent"},{"id":"s22","url":"https://support.vidiq.com/en/articles/9736624-how-to-delete-my-vidiq-account","title":"How to delete my vidIQ account","publisher":"vendor","quote":"If you have a paid subscription, you need to cancel it first, then delete your vidIQ account.","supports":"cancel before deleting"},{"id":"s23","url":"https://support.vidiq.com/en/articles/442405-which-payment-methods-do-you-support","title":"Which payment methods do you support?","publisher":"vendor","quote":"Not all vidIQ plans are available via this payment option at the moment.","supports":"some plans are sold through the app stores"},{"id":"s24","url":"https://support.vidiq.com/en/articles/7153722-how-to-cancel-my-paid-vidiq-subscription","title":"How to cancel my paid vidIQ Subscription?","publisher":"vendor","quote":"Credit/Debit Card or PayPal","supports":"which web-billed plans the self-serve route covers"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Plan prices, annual billing, and the Terms of Service's refund and termination clauses aren't confirmed; they would be on vidIQ's pricing page and Terms of Service (vidiq.com/terms)","The screens of the downgrade process (any offers or survey) and the final confirmation aren't documented","The help center doesn't say how long data is kept after cancelling or deleting","vidIQ's payment-methods article doesn't list PayPal, though its cancel article covers PayPal-billed plans"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked all three routes, pay_less and tips against vidIQ's help center and Apple's and Google's cancel pages; route facts confirmed","vidiq.com's pricing and Terms pages still couldn't be read, so those terms stay listed as not confirmed","Rewrote the 'not confirmed' notes for readers"]}},"page":"https://stackcut.io/cancel/vidiq","json":"https://stackcut.io/exits/vidiq.json","evidence":{"packet_revision":"978e9e376f1802f9596d6feedb910ff09d90c7b5e36b4544372171e916798855","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"vidiq--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"vidiq--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"vidiq--google-play--r3","channel":"google_play","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"vimeo","name":"Vimeo","category":"design_creative","website":"https://vimeo.com","domains":["vimeo.com"],"summary":"Cancel in Billing Settings (Membership plan, Billing, Cancel subscription) at least a day before renewal; paid features last to the end of the cycle, then the account drops to Free. App purchases are cancelled with Apple or Google. Gotcha: downloading your videos needs a paid plan.","routes":[{"channel":"direct_web","applies_to":"All paid self-serve memberships bought on vimeo.com (not Enterprise)","who":"The Vimeo account holder, signed in on vimeo.com","method":"self_serve","start_url":"https://vimeo.com/settings/billing","steps":[{"do":"Go to your billing settings page and select Membership plan","expect":"Billing"},{"do":"On the left side, select Billing","expect":"Cancel subscription"},{"do":"In the lower right corner, select Cancel subscription and confirm your cancellation","expect":null}],"confirm_by":"The Membership plan tab offers Enable auto-renew (shown only until the subscription lapses)","effective":"Paid features stay until the end of the current billing cycle; then the account lapses to the Free or Basic plan","notice":"Cancel at least one day before the renewal date listed in Billing Settings","refund":"Not automatic. Plans bought from Vimeo get a full refund of the initial purchase within 14 days of buying an annual plan or 3 days of a monthly plan; contact support to request it. No refunds for add-ons (extra seats, AI credits) and no partial or pro-rated refunds","fees":null,"source_ids":["v1","v2","v3","v4","v5","v6","v7","v8","v9","v10","v11","v12","v13","v14","v15","v44","v45"]},{"channel":"apple_app_store","applies_to":"Subscriptions bought with an Apple account in the Vimeo, Vimeo Create, Mevo or Magisto app","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then the Vimeo subscription","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription","expect":null}],"confirm_by":"No Cancel button, or an expiration message in red, shows in Subscriptions","effective":null,"notice":null,"refund":"Vimeo can't refund purchases made through Apple iTunes or the App Store; request a refund from Apple Support","fees":null,"source_ids":["v16","v17","v18","v19","a1","a2","v46"]},{"channel":"google_play","applies_to":"Subscriptions bought with a Google Play account in the Vimeo, Vimeo Create, Mevo or Magisto app","who":"The Google Account that bought the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to your subscriptions in Google Play and select the Vimeo subscription (on a computer, click Manage)","expect":"Cancel subscription"},{"do":"Click Cancel subscription, pick a reason in the confirmation pop-up and click Continue","expect":null}],"confirm_by":null,"effective":"You keep using the subscription for the time you've already paid for","notice":null,"refund":"Contact Vimeo to request a refund, or request one through Google Play support","fees":null,"source_ids":["v16","v17","v18","v20","g1","g2","g3"]},{"channel":"sales_contract","applies_to":"Vimeo Enterprise agreements","who":"The Enterprise customer, in writing","method":"contact_sales","start_url":null,"steps":[{"do":"Send written notice of non-renewal to your account manager (or, without one, to ar@vimeo.com) at least 30 days before the next renewal period begins","expect":null}],"confirm_by":null,"effective":"At the end of the current term, when the next 12-month Renewal Period would have begun","notice":"Unless your Order Form says otherwise, the agreement renews automatically for successive 12-month periods unless written notice of non-renewal arrives at least 30 days before a renewal period begins","refund":"Paid amounts are non-refundable","fees":"All payment obligations are non-cancelable","source_ids":["v21","v22","v23","v24","v25","v26"]}],"pay_less":[{"type":"downgrade","what":"Move to a lower paid plan: on the pricing page, click Downgrade on the lower plan. It's scheduled for the next renewal date, and you pay the lower price from then","evidence":"documented","source_ids":["v27","v28","v29","v30"]},{"type":"free_plan","what":"Keep the account on the Free plan, made for people who don't upload many videos each week; a cancelled plan lapses to it. Content beyond the free plan's limits may be deleted","evidence":"documented","source_ids":["v31","v8","v13"]}],"export":[{"data":"Your videos","how":"In your Workspace library, select a video, select the down arrow on the Share button (top right), choose Download, then the download icon next to the version you want","format":null,"limits":"Needs a paid plan, and there's no bulk download: download each video before the plan ends","source_ids":["v32","v33","v34","v35","v36"]}],"after_cancel":{"access_until":"The end of the current billing cycle","data_kept":"When a subscription ends, the account reverts to a free membership or, at Vimeo's option, is deleted; content may be deleted to fit the new plan's limits. Vimeo may keep archival copies for a limited time in case you want to restore content","you_lose":["Additional storage, player customization and additional privacy settings","VOD titles you sell stop being available","Downloading your videos (a paid-plan feature)","Content beyond the free plan's limits may be deleted"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancel at least one day before the renewal date shown in Billing Settings","Bought in the Vimeo, Vimeo Create, Mevo or Magisto app? The cancel option isn't on vimeo.com: cancel with Apple or Google","Download videos before the plan ends: downloading needs a paid plan and there's no bulk download","Deleting the account permanently removes all videos and support can't restore it; to stop paying, cancel instead","Enterprise: written non-renewal notice at least 30 days before renewal, to your account manager or ar@vimeo.com","Until the plan lapses, Enable auto-renew on the Membership plan tab undoes a cancellation"]},"sources":[{"id":"v1","url":"https://help.vimeo.com/hc/en-us/articles/12425433330577-How-to-cancel-my-Vimeo-subscription","title":"How to cancel my Vimeo subscription","publisher":"vendor","quote":"This article applies to all paid memberships other than Enterprise.","supports":"which plans this route covers"},{"id":"v2","url":"https://help.vimeo.com/hc/en-us/articles/12425433330577-How-to-cancel-my-Vimeo-subscription","title":"How to cancel my Vimeo subscription","publisher":"vendor","quote":"Go to your billing settings page","supports":"where the flow starts"},{"id":"v3","url":"https://help.vimeo.com/hc/en-us/articles/12425433330577-How-to-cancel-my-Vimeo-subscription","title":"How to cancel my Vimeo subscription","publisher":"vendor","quote":"Select Membership plan","supports":"the Membership plan step"},{"id":"v4","url":"https://help.vimeo.com/hc/en-us/articles/12425433330577-How-to-cancel-my-Vimeo-subscription","title":"How to cancel my Vimeo subscription","publisher":"vendor","quote":"On the left side, select Billing","supports":"the Billing step"},{"id":"v5","url":"https://help.vimeo.com/hc/en-us/articles/12425433330577-How-to-cancel-my-Vimeo-subscription","title":"How to cancel my Vimeo subscription","publisher":"vendor","quote":"In the lower right corner, select Cancel subscription","supports":"the Cancel subscription button"},{"id":"v6","url":"https://help.vimeo.com/hc/en-us/articles/12425433330577-How-to-cancel-my-Vimeo-subscription","title":"How to cancel my Vimeo subscription","publisher":"vendor","quote":"Confirm your cancellation","supports":"the confirm step"},{"id":"v7","url":"https://help.vimeo.com/hc/en-us/articles/12425433330577-How-to-cancel-my-Vimeo-subscription","title":"How to cancel my Vimeo subscription","publisher":"vendor","quote":"When you cancel your subscription, you will still have access to your paid features until the end of your current billing cycle.","supports":"access until the end of the cycle"},{"id":"v8","url":"https://help.vimeo.com/hc/en-us/articles/12425433330577-How-to-cancel-my-Vimeo-subscription","title":"How to cancel my Vimeo subscription","publisher":"vendor","quote":"will then lapse to a Basic or Free plan, meaning you will lose access to paid features such as additional storage, player customization","supports":"the account lapses to Free"},{"id":"v9","url":"https://help.vimeo.com/hc/en-us/articles/12425433330577-How-to-cancel-my-Vimeo-subscription","title":"How to cancel my Vimeo subscription","publisher":"vendor","quote":"Refunds are not automatic upon cancellation; however, in some cases, you may be eligible for a refund.","supports":"refunds aren't automatic"},{"id":"v10","url":"https://vimeo.com/terms","title":"Vimeo Terms of Service","publisher":"vendor","quote":"Self-Serve subscription plans automatically renew at the end of each subscription period unless canceled at least one day before the renewal date listed in your Billing Settings.","supports":"auto-renewal and the one-day notice"},{"id":"v11","url":"https://vimeo.com/terms","title":"Vimeo Terms of Service","publisher":"vendor","quote":"Self-Serve subscribers who purchase plans directly from Vimeo may cancel and receive a full refund of their initial purchase within 14 days after purchasing an annual plan","supports":"the refund window"},{"id":"v12","url":"https://help.vimeo.com/hc/en-us/articles/12425462316433","title":"FAQ: Refunds for Vimeo subscriptions","publisher":"vendor","quote":"Monthly subscriptions can be refunded up to 3 days after your initial purchase","supports":"the monthly refund window"},{"id":"v13","url":"https://vimeo.com/terms","title":"Vimeo Terms of Service","publisher":"vendor","quote":"Any content in the account may be deleted to comply with the limitations of the new account status.","supports":"content beyond the new plan's limits may be deleted"},{"id":"v14","url":"https://help.vimeo.com/hc/en-us/articles/12425462316433","title":"FAQ: Refunds for Vimeo subscriptions","publisher":"vendor","quote":"If you purchased your subscription from the Vimeo website, contact support to request a refund.","supports":"how to request a refund"},{"id":"v15","url":"https://help.vimeo.com/hc/en-us/articles/12425461230737-How-to-re-enable-auto-renewal-for-my-canceled-Vimeo-subscription","title":"How to re-enable auto-renewal for my canceled Vimeo subscription","publisher":"vendor","quote":"You will only see this option if your subscription hasn't lapsed yet.","supports":"Enable auto-renew shows on a cancelled plan until it lapses"},{"id":"v16","url":"https://help.vimeo.com/hc/en-us/articles/12425433330577-How-to-cancel-my-Vimeo-subscription","title":"How to cancel my Vimeo subscription","publisher":"vendor","quote":"If your Vimeo subscription was purchased via a mobile app using an Apple App Store or Google Play account, then you will not see the option to cancel","supports":"app store subscriptions aren't cancelled on vimeo.com"},{"id":"v17","url":"https://help.vimeo.com/hc/en-us/articles/12425433330577-How-to-cancel-my-Vimeo-subscription","title":"How to cancel my Vimeo subscription","publisher":"vendor","quote":"You must manage the subscription via the relevant mobile platform.","supports":"cancel with Apple or Google"},{"id":"v18","url":"https://help.vimeo.com/hc/en-us/articles/12425398784145-FAQ-Managing-mobile-in-app-subscriptions","title":"FAQ: Managing mobile in-app subscriptions","publisher":"vendor","quote":"If you purchased your Vimeo subscription via your Apple or Google Play account in the Vimeo app, Vimeo Create app, Mevo app, or the Magisto app","supports":"which apps sell subscriptions in-app"},{"id":"v19","url":"https://help.vimeo.com/hc/en-us/articles/12425462316433","title":"FAQ: Refunds for Vimeo subscriptions","publisher":"vendor","quote":"We are unable to process refunds for purchases made through Apple iTunes or the App Store.","supports":"no Vimeo refunds for Apple purchases"},{"id":"v20","url":"https://help.vimeo.com/hc/en-us/articles/12425462316433","title":"FAQ: Refunds for Vimeo subscriptions","publisher":"vendor","quote":"For purchases made via Google Play, you can either contact us to request a refund or request a refund through Google Play support.","supports":"refunds for Google Play purchases"},{"id":"v21","url":"https://help.vimeo.com/hc/en-us/articles/12425433330577-How-to-cancel-my-Vimeo-subscription","title":"How to cancel my Vimeo subscription","publisher":"vendor","quote":"If you would like to suspend your Enterprise contract, please contact your account manager.","supports":"the Enterprise route"},{"id":"v22","url":"https://vimeo.com/terms","title":"Vimeo Terms of Service","publisher":"vendor","quote":"Enterprise services are governed by our Enterprise Terms.","supports":"Enterprise terms apply"},{"id":"v23","url":"https://vimeo.com/legal/enterprise-terms","title":"Vimeo Enterprise Terms","publisher":"vendor","quote":"Unless otherwise stated in the Order Form, your Agreement will automatically renew for successive 12-month periods","supports":"Enterprise auto-renewal"},{"id":"v24","url":"https://vimeo.com/legal/enterprise-terms","title":"Vimeo Enterprise Terms","publisher":"vendor","quote":"written notice of non-renewal at least thirty (30) days before a Renewal Period begins","supports":"the 30-day notice"},{"id":"v25","url":"https://vimeo.com/legal/enterprise-terms","title":"Vimeo Enterprise Terms","publisher":"vendor","quote":"by notifying your account manager or, if you do not have an account manager, by contacting us at ar@vimeo.com","supports":"how notice must be sent"},{"id":"v26","url":"https://vimeo.com/legal/enterprise-terms","title":"Vimeo Enterprise Terms","publisher":"vendor","quote":"all payment obligations are non-cancelable and paid amounts are non-refundable","supports":"Enterprise fees"},{"id":"v27","url":"https://help.vimeo.com/hc/en-us/articles/12425416895249","title":"How to downgrade my subscription","publisher":"vendor","quote":"Select the lower plan you'd like to move to and click the Downgrade button on that plan.","supports":"how to downgrade"},{"id":"v28","url":"https://help.vimeo.com/hc/en-us/articles/12425416895249","title":"How to downgrade my subscription","publisher":"vendor","quote":"Your downgrade will be scheduled for your account's next renewal date.","supports":"when a downgrade takes effect"},{"id":"v29","url":"https://help.vimeo.com/hc/en-us/articles/12425416895249","title":"How to downgrade my subscription","publisher":"vendor","quote":"starting from the renewal date, you'll be charged the price of the new, lower plan","supports":"the lower price applies from renewal"},{"id":"v30","url":"https://vimeo.com/pricing","title":"Vimeo pricing","publisher":"vendor","quote":"If you no longer need the added benefits of your current plan, you can downgrade to another plan.","supports":"downgrading is available"},{"id":"v31","url":"https://vimeo.com/pricing","title":"Vimeo pricing","publisher":"vendor","quote":"The Free plan is perfect for individuals who want to join our amazing community, but who might not be uploading tons of videos each week.","supports":"the Free plan"},{"id":"v32","url":"https://help.vimeo.com/hc/en-us/articles/29641523095057-How-to-download-a-video-from-my-library","title":"How to download a video from my library","publisher":"vendor","quote":"Select your desired Workspace and navigate to your library.","supports":"where downloads start"},{"id":"v33","url":"https://help.vimeo.com/hc/en-us/articles/29641523095057-How-to-download-a-video-from-my-library","title":"How to download a video from my library","publisher":"vendor","quote":"Select the downward arrow on the Share button in the top right corner","supports":"the Share menu step"},{"id":"v34","url":"https://help.vimeo.com/hc/en-us/articles/29641523095057-How-to-download-a-video-from-my-library","title":"How to download a video from my library","publisher":"vendor","quote":"Select the download icon next to the version you want to save to your device.","supports":"the download step"},{"id":"v35","url":"https://help.vimeo.com/hc/en-us/articles/29641523095057-How-to-download-a-video-from-my-library","title":"How to download a video from my library","publisher":"vendor","quote":"This feature requires a paid plan on Vimeo.","supports":"downloads need a paid plan"},{"id":"v36","url":"https://help.vimeo.com/hc/en-us/articles/29641523095057-How-to-download-a-video-from-my-library","title":"How to download a video from my library","publisher":"vendor","quote":"Currently, there is no option to download multiple videos in bulk from your library.","supports":"no bulk download"},{"id":"v37","url":"https://vimeo.com/terms","title":"Vimeo Terms of Service","publisher":"vendor","quote":"When a subscription ends, the account will, at Vimeo's option, revert to a free membership or be deleted.","supports":"what happens when a subscription ends"},{"id":"v38","url":"https://vimeo.com/terms","title":"Vimeo Terms of Service","publisher":"vendor","quote":"for a limited period of time in case you wish to restore it","supports":"archival copies kept for a limited time"},{"id":"v39","url":"https://help.vimeo.com/hc/en-us/articles/12425433330577-How-to-cancel-my-Vimeo-subscription","title":"How to cancel my Vimeo subscription","publisher":"vendor","quote":"you will lose access to paid features such as additional storage, player customization, additional privacy settings, and any VOD titles you sell will no longer be available.","supports":"what you lose"},{"id":"v40","url":"https://help.vimeo.com/hc/en-us/articles/12425669379601","title":"How to delete my account","publisher":"vendor","quote":"If your goal is simply to stop paying, you should Cancel my subscription.","supports":"cancel rather than delete"},{"id":"v41","url":"https://help.vimeo.com/hc/en-us/articles/12425669379601","title":"How to delete my account","publisher":"vendor","quote":"This will permanently remove your account on Vimeo and all your videos, collections, likes, comments, etc. from Vimeo.","supports":"deleting removes all videos"},{"id":"v42","url":"https://help.vimeo.com/hc/en-us/articles/12425669379601","title":"How to delete my account","publisher":"vendor","quote":"Support cannot restore an account that you have deleted yourself, so be sure before you proceed.","supports":"deletion can't be undone"},{"id":"v43","url":"https://help.vimeo.com/hc/en-us/articles/12425461230737-How-to-re-enable-auto-renewal-for-my-canceled-Vimeo-subscription","title":"How to re-enable auto-renewal for my canceled Vimeo subscription","publisher":"vendor","quote":"Select Enable auto-renew","supports":"undoing a cancellation"},{"id":"a1","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"a2","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"g1","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"the Google Play steps"},{"id":"g2","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"Within the confirmation pop-up, select a reason. Click Continue.","supports":"the Google Play confirm step"},{"id":"g3","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when access ends on Google Play"},{"id":"v44","url":"https://help.vimeo.com/hc/en-us/articles/12425462316433","title":"FAQ: Refunds for Vimeo subscriptions","publisher":"vendor","quote":"We cannot accommodate refunds for add-on purchases, such as additional seats or AI credits.","supports":"no refunds for add-ons"},{"id":"v45","url":"https://help.vimeo.com/hc/en-us/articles/12425462316433","title":"FAQ: Refunds for Vimeo subscriptions","publisher":"vendor","quote":"We cannot accommodate any partial or pro-rated refund requests.","supports":"no partial or pro-rated refunds"},{"id":"v46","url":"https://help.vimeo.com/hc/en-us/articles/12425462316433","title":"FAQ: Refunds for Vimeo subscriptions","publisher":"vendor","quote":"To request a refund for a subscription purchased through Apple, contact Apple Support.","supports":"Apple purchases are refunded by Apple"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Which team roles can cancel a shared (team) account isn't stated; the route assumes the account holder","The file format of downloaded videos isn't stated","When access ends after cancelling through Apple isn't stated on Vimeo's or Apple's page","No survey, reason prompt or retention offer in the web flow is documented","The Free plan's storage limits and any annual-billing savings weren't quotable from the pricing page","Vimeo OTT and viewer subscriptions to creators' channels are separate products and not covered"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Re-read the cancel, refund and download articles, the Terms and the Enterprise Terms; every quoted fact matched","Direct route refund: added no refunds for add-ons and no partial or pro-rated refunds (v44, v45)","Apple route refund: request it from Apple Support (v46)","Enterprise route: notice now says an Order Form can set other terms (v23 re-copied), effective set to the end of the current term"]}},"delete_account":{"url":"https://vimeo.com/settings/goodbye/forever","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"vimeo","name":"Vimeo","recipes":[{"id":"replace-vimeo","title":"Video hosting","best_year_one_net":null}]},"page":"https://stackcut.io/cancel/vimeo","json":"https://stackcut.io/exits/vimeo.json","evidence":{"packet_revision":"c7a7cf423467e8a148309851cd7b42eef9fc2ca3597d26861f92690d4eaf880d","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"vimeo--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"vimeo--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"vimeo--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"vimeo--sales-contract--r4","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"visme","name":"Visme","category":"design_creative","website":"https://www.visme.co","domains":["visme.co"],"summary":"Cancel on the web in Workspace name, Settings, Cancel Subscription, then answer a questionnaire. The gotcha: nothing is cancelled until you click the link in Visme's confirmation email. App Store and Google Play subscriptions are cancelled there. Visme's Terms rule out refunds once a charge or renewal goes through.","routes":[{"channel":"direct_web","applies_to":"Visme plans bought on visme.co","who":"The account holder who pays for the plan","method":"self_serve","start_url":"https://www.visme.co","steps":[{"do":"Log in and click your Workspace name in the top-left corner","expect":"a dropdown menu"},{"do":"Select Settings","expect":"Workspace Settings, with a Cancel Subscription button (shown only while the plan is set to auto-renew)"},{"do":"Click Cancel Subscription","expect":"a confirmation pop-up"},{"do":"Click No, I still want to cancel my subscription and lose all Premium features, then complete the questionnaire","expect":"a confirmation email"},{"do":"Open the confirmation email and click the link inside it to finalize the cancellation","expect":null}],"confirm_by":"The cancellation is final only after you click the link in Visme's confirmation email","effective":"Auto-renewal turns off; premium access continues until the end of the current billing period, then the account becomes a free account","notice":null,"refund":"None: Visme doesn't refund early termination once a payment is received, or any unused time; its Terms say the same for charges and auto-renewals","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s40","s41"]},{"channel":"apple_app_store","applies_to":"Visme subscriptions bought in the Visme iOS app through the App Store","who":"The Apple Account holder who subscribed","method":"platform_settings","start_url":null,"steps":[{"do":"Open the Settings app on your iPhone or iPad","expect":null},{"do":"Tap your name, then Subscriptions","expect":null},{"do":"Tap Visme App, then Cancel Subscription","expect":null}],"confirm_by":"If there is no Cancel button, or an expiration message shows in red text, the subscription is already cancelled","effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s13","s14","s15","s16","s17","s18"]},{"channel":"google_play","applies_to":"Visme subscriptions bought in the Visme Android app through Google Play","who":"The Google account holder who subscribed","method":"platform_settings","start_url":null,"steps":[{"do":"Open the Google Play Store app, tap your profile icon in the top-right corner and check you're signed in to the right Google account","expect":null},{"do":"Tap your account, then Payments & Subscriptions","expect":null},{"do":"Tap Visme App, then Cancel Subscription, and confirm","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time you've already paid (Google Play)","notice":null,"refund":null,"fees":null,"source_ids":["s19","s20","s21","s16","s22","s23","s42"]}],"pay_less":[{"type":"free_plan","what":"Visme has a free plan with a limited set of templates, assets and AI tools. Cancelling turns the account into a free account, and you can still open what you created","evidence":"documented","source_ids":["s24","s25"]},{"type":"annual_billing","what":"Yearly billing is paid upfront for the full year; the pricing page's Yearly toggle advertises saving 50%","evidence":"documented","source_ids":["s26","s27"]},{"type":"student_or_nonprofit","what":"Education plans come with the discount already included; nonprofits can apply for 25% off the business plan by contacting Visme","evidence":"documented","source_ids":["s28","s29","s43"]}],"export":[{"data":"Each project (presentation, document, infographic, graphic), one at a time","how":"In the editor, click Download in the top-right corner, pick a tab and format (for example Document (PDF), then PDF), choose the pages and click Download","format":"PDF, editable PPTX, HTML5 for offline use, video, animated GIF and PNG images","limits":null,"source_ids":["s30","s31","s32","s33","s44","s45","s46"]}],"after_cancel":{"access_until":"The end of the current billing period","data_kept":"The account becomes a free account and you can still open past projects, but Visme's Terms reserve the right to delete your data after a subscription or account ends. Deleting the account (after cancelling) is permanent","you_lose":["Premium features when the billing period ends","On a team plan, every user's projects if the Administrator deletes their account"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"A pop-up asks you to confirm by choosing No, I still want to cancel my subscription and lose all Premium features, then a questionnaire follows before the confirmation email","tips":["Click the link in Visme's confirmation email: the questionnaire alone does not cancel","No Cancel Subscription button means auto-renewal is already off","If you subscribed in the iOS or Android app, cancel in Apple or Google Play settings, not in Visme","Uninstalling the Visme app does not cancel the subscription","Account deletion needs the subscription cancelled first, is permanent, and also needs an email link click; download projects before deleting","On a team plan, only the Administrator can delete accounts, and deleting the Administrator's account deletes all users' projects"]},"sources":[{"id":"s1","url":"https://support.visme.co/cancelling-your-premium-subscription/","title":"How to Cancel Your Visme Subscription (Web, iOS & Android)","publisher":"vendor","quote":"Log in to your account. Click your Workspace name in the top-left corner.","supports":"where the web flow starts"},{"id":"s2","url":"https://support.visme.co/cancelling-your-premium-subscription/","title":"How to Cancel Your Visme Subscription (Web, iOS & Android)","publisher":"vendor","quote":"From the dropdown menu, select Settings.","supports":"opening Settings"},{"id":"s3","url":"https://support.visme.co/cancelling-your-premium-subscription/","title":"How to Cancel Your Visme Subscription (Web, iOS & Android)","publisher":"vendor","quote":"In Workspace Settings, click Cancel Subscription.","supports":"the cancel button"},{"id":"s4","url":"https://support.visme.co/cancelling-your-premium-subscription/","title":"How to Cancel Your Visme Subscription (Web, iOS & Android)","publisher":"vendor","quote":"A confirmation pop-up will appear. Click No, I still want to cancel my subscription and lose all Premium features to confirm, then complete the questionnaire.","supports":"the confirm pop-up and questionnaire"},{"id":"s5","url":"https://support.visme.co/cancelling-your-premium-subscription/","title":"How to Cancel Your Visme Subscription (Web, iOS & Android)","publisher":"vendor","quote":"After completing the questionnaire, you'll receive a confirmation email. Click the link inside it to finalize your cancellation.","supports":"the confirmation email step"},{"id":"s6","url":"https://support.visme.co/cancelling-your-premium-subscription/","title":"How to Cancel Your Visme Subscription (Web, iOS & Android)","publisher":"vendor","quote":"Your subscription isn't cancelled until you click the confirmation link in the email.","supports":"how to confirm it worked"},{"id":"s7","url":"https://support.visme.co/cancelling-your-premium-subscription/","title":"How to Cancel Your Visme Subscription (Web, iOS & Android)","publisher":"vendor","quote":"The Cancel Subscription button only appears if your plan is set to auto-renew.","supports":"when the cancel button shows"},{"id":"s8","url":"https://support.visme.co/cancelling-your-premium-subscription/","title":"How to Cancel Your Visme Subscription (Web, iOS & Android)","publisher":"vendor","quote":"Cancelling turns off auto-renewal — it does not end your access immediately. You keep premium access until the end of your current billing period.","supports":"when cancelling takes effect"},{"id":"s9","url":"https://support.visme.co/manage-subscription-settings/","title":"Subscription Settings: How to Upgrade, Manage, and Cancel Your Visme Plan","publisher":"vendor","quote":"Completing the in-app questionnaire alone won't cancel your subscription.","supports":"the questionnaire alone doesn't cancel"},{"id":"s10","url":"https://www.visme.co/terms_conditions/","title":"Visme Terms & Conditions of Use","publisher":"vendor","quote":"will automatically renew on the corresponding monthly or yearly anniversary unless and until the user cancels","supports":"plans renew until cancelled"},{"id":"s11","url":"https://www.visme.co/terms_conditions/","title":"Visme Terms & Conditions of Use","publisher":"vendor","quote":"Users are solely responsible for canceling an active paid subscription through the Workspace Settings area, following instructions available in Visme's Support Center.","supports":"the user cancels in Workspace Settings"},{"id":"s12","url":"https://www.visme.co/terms_conditions/","title":"Visme Terms & Conditions of Use","publisher":"vendor","quote":"Visme will not under any circumstances issue a refund for early contract termination once the clients credit card or Paypal account is charged and/or auto-renewed.","supports":"the refund rule"},{"id":"s13","url":"https://support.visme.co/cancelling-your-premium-subscription/","title":"How to Cancel Your Visme Subscription (Web, iOS & Android)","publisher":"vendor","quote":"Subscriptions purchased through the App Store can only be cancelled through your Apple ID settings — not from within the Visme app.","supports":"App Store subscriptions are cancelled with Apple"},{"id":"s14","url":"https://support.visme.co/cancelling-your-premium-subscription/","title":"How to Cancel Your Visme Subscription (Web, iOS & Android)","publisher":"vendor","quote":"Open the Settings app on your device.","supports":"the first iOS step"},{"id":"s15","url":"https://support.visme.co/cancelling-your-premium-subscription/","title":"How to Cancel Your Visme Subscription (Web, iOS & Android)","publisher":"vendor","quote":"Tap your name, then Subscriptions.","supports":"the second iOS step"},{"id":"s16","url":"https://support.visme.co/cancelling-your-premium-subscription/","title":"How to Cancel Your Visme Subscription (Web, iOS & Android)","publisher":"vendor","quote":"Tap Visme App, then Cancel Subscription.","supports":"the final app-store step"},{"id":"s17","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name.","supports":"Apple's own steps"},{"id":"s18","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm an Apple cancellation"},{"id":"s19","url":"https://support.visme.co/cancelling-your-premium-subscription/","title":"How to Cancel Your Visme Subscription (Web, iOS & Android)","publisher":"vendor","quote":"Open the Google Play Store app.","supports":"the first Android step"},{"id":"s20","url":"https://support.visme.co/cancelling-your-premium-subscription/","title":"How to Cancel Your Visme Subscription (Web, iOS & Android)","publisher":"vendor","quote":"Tap your profile icon in the top-right corner and confirm you're signed in to the correct Google account.","supports":"checking the Google account"},{"id":"s21","url":"https://support.visme.co/cancelling-your-premium-subscription/","title":"How to Cancel Your Visme Subscription (Web, iOS & Android)","publisher":"vendor","quote":"Tap your account, then Payments & Subscriptions.","supports":"opening Payments & Subscriptions"},{"id":"s22","url":"https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your Android device, go to subscriptions in Google Play.","supports":"Google's own steps"},{"id":"s23","url":"https://support.visme.co/cancelling-your-premium-subscription/","title":"How to Cancel Your Visme Subscription (Web, iOS & Android)","publisher":"vendor","quote":"Uninstalling the Visme app does not cancel your subscription.","supports":"uninstalling doesn't cancel"},{"id":"s24","url":"https://www.visme.co/pricing/","title":"Visme pricing","publisher":"vendor","quote":"Visme offers a free plan that lets you create presentations, infographics, documents and other visual content using a limited set of templates, assets and AI tools.","supports":"the free plan"},{"id":"s25","url":"https://www.visme.co/pricing/","title":"Visme pricing","publisher":"vendor","quote":"When you cancel your subscription, your account will be converted to a free account with limited features; however, you can still access the content that you have previously created.","supports":"what happens to the account after cancelling"},{"id":"s26","url":"https://support.visme.co/manage-subscription-settings/","title":"Subscription Settings: How to Upgrade, Manage, and Cancel Your Visme Plan","publisher":"vendor","quote":"Yearly plans are paid upfront for the full year.","supports":"yearly billing"},{"id":"s27","url":"https://www.visme.co/pricing/","title":"Visme pricing","publisher":"vendor","quote":"Save 50%","supports":"the advertised yearly saving"},{"id":"s28","url":"https://www.visme.co/pricing/","title":"Visme pricing","publisher":"vendor","quote":"We have special plans for education users and the discounts are already included.","supports":"education plans"},{"id":"s29","url":"https://www.visme.co/pricing/","title":"Visme pricing","publisher":"vendor","quote":"For non-profit discounts, please contact us","supports":"nonprofit discounts"},{"id":"s30","url":"https://support.visme.co/download-your-project-as-a-pdf/","title":"How to Download Your Visme Project as a PDF","publisher":"vendor","quote":"From the editor, click the Download button in the top-right corner to open the download options menu.","supports":"how to download a project"},{"id":"s31","url":"https://support.visme.co/download-your-project-as-a-pdf/","title":"How to Download Your Visme Project as a PDF","publisher":"vendor","quote":"Select the Document (PDF) tab, then choose PDF as your file format.","supports":"the PDF format"},{"id":"s32","url":"https://support.visme.co/category/the-basics/embed-download/","title":"Embed & Download","publisher":"vendor","quote":"How to Download Your Visme Project as an Editable PPTX File","supports":"PPTX export"},{"id":"s33","url":"https://support.visme.co/category/the-basics/embed-download/","title":"Embed & Download","publisher":"vendor","quote":"How to Download Your Visme Project as HTML5 for Offline Use","supports":"HTML5 export"},{"id":"s34","url":"https://www.visme.co/terms_conditions/","title":"Visme Terms & Conditions of Use","publisher":"vendor","quote":"Following the termination or cancellation of your subscription to the Service and/or your account, we reserve the right to delete all your data in the normal course of operations.","supports":"data may be deleted after cancelling"},{"id":"s35","url":"https://support.visme.co/how-to-delete-my-account/","title":"How to Delete Your Visme Account","publisher":"vendor","quote":"If you are on a paid plan, you must cancel your subscription before deleting your account.","supports":"cancel before deleting"},{"id":"s36","url":"https://support.visme.co/how-to-delete-my-account/","title":"How to Delete Your Visme Account","publisher":"vendor","quote":"Account deletion is permanent and cannot be undone.","supports":"deletion is permanent"},{"id":"s37","url":"https://support.visme.co/how-to-delete-my-account/","title":"How to Delete Your Visme Account","publisher":"vendor","quote":"If you are part of a team plan, only your Administrator can delete your account.","supports":"team accounts are deleted by the Administrator"},{"id":"s38","url":"https://support.visme.co/how-to-delete-my-account/","title":"How to Delete Your Visme Account","publisher":"vendor","quote":"When an Administrator deletes their account, all users and their projects under that account are also permanently deleted.","supports":"deleting the Administrator's account deletes the team's projects"},{"id":"s39","url":"https://support.visme.co/how-to-delete-my-account/","title":"How to Delete Your Visme Account","publisher":"vendor","quote":"download any projects you want to keep","supports":"download before deleting"},{"id":"s40","url":"https://support.visme.co/can-i-get-a-refund-for-my-visme-subscription","title":"Refunds and Visme Subscription Terms & Conditions","publisher":"vendor","quote":"Visme does not provide refunds for the early termination of your subscription once a payment is received.","supports":"no refunds once paid"},{"id":"s41","url":"https://support.visme.co/can-i-get-a-refund-for-my-visme-subscription","title":"Refunds and Visme Subscription Terms & Conditions","publisher":"vendor","quote":"You will not be able to receive a refund for any unused time.","supports":"no refund for unused time"},{"id":"s42","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when a Google Play cancellation takes effect"},{"id":"s43","url":"https://www.visme.co/pricing/","title":"Visme pricing","publisher":"vendor","quote":"Enjoy all the features of the business plan with a 25% discount","supports":"the nonprofit discount"},{"id":"s44","url":"https://support.visme.co/category/the-basics/embed-download/","title":"Embed & Download","publisher":"vendor","quote":"Downloading your project as a Video file","supports":"video export"},{"id":"s45","url":"https://support.visme.co/category/the-basics/embed-download/","title":"Embed & Download","publisher":"vendor","quote":"Downloading your project as an animated GIF","supports":"GIF export"},{"id":"s46","url":"https://support.visme.co/category/the-basics/embed-download/","title":"Embed & Download","publisher":"vendor","quote":"Downloading Designs as Transparent PNGs","supports":"PNG export"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Who can cancel a team plan (owner, administrator or billing role) isn't stated in Visme's help","How Enterprise contracts are renewed or ended isn't documented on Visme's public pages","Which plans can download each format, and whether there's a whole-account export, isn't stated in Visme's download articles","How long Visme keeps a free account's projects after a paid plan ends isn't stated; the Terms only reserve the right to delete data","Visme's pricing FAQ places the cancel button under Account Settings, Billing, while its help article says Workspace Settings","When access ends after cancelling an App Store subscription isn't stated on Visme's or Apple's cancel pages"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked every route, pay_less and export fact against Visme's help center, pricing page and Terms, and Apple's and Google's pages; all quotes are on their pages","Refund: added Visme's refund article (no refunds once a payment is received, none for unused time) (s40, s41)","Google Play: you keep the subscription for the time already paid, from Google's own page (s42)","Pay less: the nonprofit discount is 25% off the business plan (s43); export formats now match Visme's download articles (s44 to s46)","Reworded the cancel-path note for readers, and noted that App Store timing isn't stated"]}},"delete_account":{"url":"https://dashboard.visme.co/v2/account-settings","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/visme","json":"https://stackcut.io/exits/visme.json","evidence":{"packet_revision":"72b3868c8c662c82565560bf41bb0deaf072d92f7f396938dec540e5cfd948cf","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"visme--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"visme--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"visme--google-play--r3","channel":"google_play","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"vultr","name":"Vultr","category":"developer_tools","website":"https://www.vultr.com","domains":["vultr.com"],"summary":"Vultr bills servers hourly: stop charges with the DESTROY button on each instance or Bare Metal server in the customer portal; stopped servers still bill. Close the account in the portal or by emailing support@vultr.com. Gotcha: charges are invoiced on the 1st of the month, and subscription fees aren't refunded.","routes":[{"channel":"direct_web","label":"Stop the charges","applies_to":"Hourly-billed Vultr servers, such as Cloud Compute instances and Bare Metal servers","who":"The account holder, in the Vultr customer portal","method":"self_serve","start_url":null,"steps":[{"do":"In the Vultr customer portal, use the DESTROY button on each instance you no longer need: a stopped instance still reserves resources and keeps being charged","expect":null},{"do":"For a Bare Metal server, use the DESTROY button too: a stopped Bare Metal server is charged until you release it","expect":null}],"confirm_by":null,"effective":"Charges stop accruing once the instance or Bare Metal server is destroyed; accumulated charges are invoiced on the 1st of every month","notice":null,"refund":null,"fees":"Servers are billed hourly up to the monthly rate cap (the monthly rate divided by 672 hours); a server online more than 672 hours in a calendar month is billed the monthly rate","source_ids":["s1","s2","s3","s4","s5","s13","s14"]},{"channel":"direct_web","label":"Close the account","applies_to":"The whole Vultr account","who":"The account holder","method":"self_serve","start_url":null,"steps":[{"do":"Close the account with the account-closing feature in the Vultr customer portal","expect":null},{"do":"Or email support@vultr.com and ask to close the account","expect":null}],"confirm_by":null,"effective":"A subscription cancellation takes effect when the current subscription term expires, and fees are owed through the end of that term","notice":null,"refund":"Subscription fees aren't refunded in whole or in part (subject to applicable law), and there is no pro-rated refund for unused days. If you cancel before prepaid fees run out, Vultr may, at its sole discretion, refund nothing, including remaining prepaid fees","fees":null,"source_ids":["s6","s7","s8","s9","s10","s15"]}],"pay_less":[],"export":[],"after_cancel":{"access_until":"Hourly servers stop when destroyed; a cancelled subscription runs to the end of its current term","data_kept":"No deletion period is stated for ordinary accounts: after termination Vultr may keep archival copies of your data files and records but has no obligation to. Secure deletion after termination is stated only for HIPAA accounts","you_lose":["Access to your data once the subscription or account is terminated: Vultr needn't keep copies","Any remaining prepaid fees, which Vultr may decline to refund"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Stopping or powering off an instance doesn't stop billing; use the DESTROY button in the customer portal","Stopped Bare Metal servers are billed until you release them with the DESTROY button","Accumulated charges are invoiced on the 1st of every month, so usage up to the time you destroy servers appears on the next invoice","Copy any data you need before destroying servers or closing the account: Vultr doesn't promise to keep copies"]},"sources":[{"id":"s1","url":"https://www.vultr.com/faq/","title":"Vultr FAQ","publisher":"vendor","quote":"All servers on your account are billed hourly up to the monthly rate cap. The hourly rate is determined by dividing the monthly rate by 672 hours (28 days).","supports":"hourly billing and the monthly cap"},{"id":"s2","url":"https://www.vultr.com/faq/","title":"Vultr FAQ","publisher":"vendor","quote":"If your server is online for more than 672 hours in a calendar month, you will only be billed the monthly rate.","supports":"the monthly cap"},{"id":"s3","url":"https://www.vultr.com/faq/","title":"Vultr FAQ","publisher":"vendor","quote":"Accumulated charges are invoiced to your account on the 1st of every month.","supports":"when charges are invoiced"},{"id":"s4","url":"https://www.vultr.com/faq/","title":"Vultr FAQ","publisher":"vendor","quote":"Yes, instances in a stopped state continue to reserve dedicated system resources (RAM, SSD storage, IP aliases, CPU) and therefore incur charges until you destroy the instance.","supports":"stopped instances are billed until destroyed"},{"id":"s5","url":"https://www.vultr.com/faq/","title":"Vultr FAQ","publisher":"vendor","quote":"Yes, servers in a 'stopped' state continue to reserve the machine for your use and therefore incur charges until you release this server.","supports":"stopped Bare Metal servers are billed until released"},{"id":"s6","url":"https://www.vultr.com/legal/tos/","title":"Vultr Terms of Service","publisher":"vendor","quote":"You may close your Account by using the feature provided in the Services or, in the alternative, by emailing us at support@vultr.com.","supports":"how to close the account"},{"id":"s7","url":"https://www.vultr.com/legal/tos/","title":"Vultr Terms of Service","publisher":"vendor","quote":"YOU MAY CANCEL YOUR SUBSCRIPTION AT ANY TIME, and such cancellation shall become effective upon expiration of your then-current subscription term.","supports":"when a cancellation takes effect"},{"id":"s8","url":"https://www.vultr.com/legal/tos/","title":"Vultr Terms of Service","publisher":"vendor","quote":"Your obligation to pay fees continues through the end of the Subscription Term.","supports":"fees are owed to the end of the term"},{"id":"s9","url":"https://www.vultr.com/legal/tos/","title":"Vultr Terms of Service","publisher":"vendor","quote":"SUBSCRIPTION FEES WILL NOT BE REFUNDED, IN WHOLE OR IN PART, subject to applicable law.","supports":"no refunds"},{"id":"s10","url":"https://www.vultr.com/legal/tos/","title":"Vultr Terms of Service","publisher":"vendor","quote":"You will not be eligible for a pro-rated refund of any portion of the Subscription fees paid for any unused days.","supports":"no pro-rated refund"},{"id":"s11","url":"https://www.vultr.com/legal/tos/","title":"Vultr Terms of Service","publisher":"vendor","quote":"You acknowledge that, unless you instruct us otherwise, all Content will be securely deleted by Vultr after the account is terminated.","supports":"secure deletion after termination, stated for HIPAA accounts only (Section 17)"},{"id":"s12","url":"https://www.vultr.com/legal/tos/","title":"Vultr Terms of Service","publisher":"vendor","quote":"Vultr reserves the right to maintain copies of Your data files and records for archival purposes but does not undertake any obligation to do so.","supports":"for ordinary accounts, Vultr may keep archival copies but needn't"},{"id":"s13","url":"https://www.vultr.com/faq/","title":"Vultr FAQ","publisher":"vendor","quote":"If you wish to no longer accumulate charges for a virtual machine, please use the DESTROY button in the customer portal.","supports":"the DESTROY button stops instance charges"},{"id":"s14","url":"https://www.vultr.com/faq/","title":"Vultr FAQ","publisher":"vendor","quote":"If you wish to no longer accumulate charges for a server, please use the DESTROY button in the customer portal.","supports":"the DESTROY button stops Bare Metal charges"},{"id":"s15","url":"https://www.vultr.com/legal/tos/","title":"Vultr Terms of Service","publisher":"vendor","quote":"If you cancel any Service prior to the expiration of the pre-paid Fees, You understand and agree that Vultr, at its sole discretion, may not issue You any refund whatsoever","supports":"no refund of remaining prepaid fees, at Vultr's discretion"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["The customer-portal steps for closing a Vultr account aren't in Vultr's FAQ or Terms; the Terms only say to use the account-closing feature in the Services or email support@vultr.com","Whether you must destroy all resources or pay the balance before the account can be closed isn't confirmed","How snapshots, backups, block storage and other add-on services are billed after instances are destroyed isn't covered in Vultr's FAQ or Terms","How long Vultr keeps data after an ordinary account is terminated isn't stated; the Terms only say it may keep archival copies","How to export data (for example snapshots or backups) before closing isn't covered in Vultr's FAQ or Terms"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked both routes against Vultr's FAQ and Terms: hourly billing with the 672-hour cap, invoicing on the 1st, stopped servers still billing, and the account-closing and no-refund terms are confirmed","Named the control the FAQ gives for stopping charges: the DESTROY button in the customer portal, for instances and Bare Metal servers (s13, s14)","Corrected data after closing: the 'securely deleted after termination' sentence is in the Terms' HIPAA section (Section 17), so it no longer describes ordinary accounts; for those, Vultr may keep archival copies but needn't (s12)","Added that Vultr may refuse any refund of remaining prepaid fees (s15), which settles the prepaid-credit gap","Level stays partial: the portal steps for closing an account aren't documented"]}},"delete_account":{"url":"https://my.vultr.com/support","difficulty":"hard","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/vultr","json":"https://stackcut.io/exits/vultr.json","evidence":{"packet_revision":"7055f4dc61d46e5b3a8bce140a54d5c376c673b9c7d572caea96647113bbfc1f","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"vultr--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"vultr--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"vwo","name":"Wingify (formerly VWO)","category":"marketing_sales","website":"https://wingify.com","domains":["wingify.com","vwo.com"],"summary":"VWO is now Wingify. The workspace's owner or an admin requests cancellation: gear icon, Subscription and Invoices > My Subscription, ellipsis, Cancel Subscription, reason, Raise a cancellation request, Ok. The Terms require 60 days' notice before renewal; no refunds. Data is deleted 45 to 90 days after the subscription ends.","routes":[{"channel":"direct_web","applies_to":"Wingify (formerly VWO) product subscriptions managed in the Wingify app","who":"The owner or an admin of the main workspace","method":"self_serve","start_url":null,"steps":[{"do":"Log in to your Wingify account and click the gear icon at the top right","expect":"Subscription and Invoices"},{"do":"In the navigation menu on the left, click Subscription and Invoices > My Subscription","expect":"your subscription, with an ellipsis icon on the right"},{"do":"Click the ellipsis icon, then Cancel Subscription, and fill in the Reason for cancellation field","expect":"Raise a cancellation request"},{"do":"Click Raise a cancellation request","expect":"A confirmation pop-up appears"},{"do":"Click Ok on the pop-up to confirm the request","expect":null}],"confirm_by":"The confirmation pop-up; once the cancellation succeeds, you aren't billed again","effective":"At the end of the current subscription period, with no further billing once the cancellation is successful","notice":"The subscription renews automatically; the Terms require notice of non-renewal at least 60 days before the effective date, and the in-app cancellation option counts as that notice","refund":"None: fees paid are non-refundable, with no refund or adjustment for downgrades or removed features within the current billing period","fees":"Fees already owed under the agreement aren't cancelled or waived by terminating, unless Wingify materially breached it","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s14","s15"],"label":"Cancel in the Wingify app"},{"channel":"direct_web","label":"By email to Wingify Support","applies_to":"Wingify Engage (formerly PushCrew) subscriptions, and any account whose owner or admin is no longer with the company","who":"The customer; Wingify processes the request once it is authenticated","method":"email","start_url":null,"steps":[{"do":"Email support@wingify.com asking Wingify to cancel, with the reason for cancellation","expect":null}],"confirm_by":null,"effective":null,"notice":"Send it at least 60 days before the renewal: the Terms accept notice of non-renewal by email to support@wingify.com","refund":"None: fees paid are non-refundable","fees":null,"source_ids":["s16","s17","s18","s11","s12","s13"]}],"pay_less":[],"export":[{"data":"Invoices and invoice history","how":"Open Settings, Subscription & Invoices, then Invoice History: download any past invoice, or use Export CSV for the invoice data","format":"Invoice downloads; invoice data as CSV","limits":"Only invoices from online payments are available so far. Secure any other data you need before the retention period ends: account data is deleted between 45 and 90 days after the subscription ends","source_ids":["s19","s20","s21","s22"]}],"after_cancel":{"access_until":"The end of the current subscription period","data_kept":"Test data and account setup are kept for 45 days after the subscription period ends; between day 46 and day 90 all past data, extra workspaces and their users are permanently deleted. Support can delete everything immediately on request","you_lose":["All past test data associated with your workspaces","Additional workspaces and their users","Campaigns: the SmartCode left on your site no longer fetches campaign settings once the account is deleted"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The flow asks for a reason for cancellation before you raise the request","tips":["VWO and AB Tasty are now one company, Wingify: vwo.com leads to wingify.com, and the help center is help.wingify.com","Cancelling raises a request rather than ending the plan on the spot; only the main workspace's owner or admins can raise it","Plan around the 60-day non-renewal notice in the Terms: a late request may not stop the next renewal","Wingify Engage is cancelled by emailing Wingify Support","Wingify SmartCode left on your site stops fetching campaign settings once the account is deleted","Ask support@wingify.com if you want the account and data deleted immediately rather than after the retention period"]},"sources":[{"id":"s1","url":"https://help.wingify.com/hc/en-us/articles/58781732363929-Canceling-Your-Wingify-Subscription","title":"Canceling Your Wingify Subscription","publisher":"vendor","quote":"The owner and the admins of the main workspace can request cancellation from the Wingify app.","supports":"who can cancel"},{"id":"s2","url":"https://help.wingify.com/hc/en-us/articles/58781732363929-Canceling-Your-Wingify-Subscription","title":"Canceling Your Wingify Subscription","publisher":"vendor","quote":"Click the gear icon","supports":"where the flow starts"},{"id":"s3","url":"https://help.wingify.com/hc/en-us/articles/58781732363929-Canceling-Your-Wingify-Subscription","title":"Canceling Your Wingify Subscription","publisher":"vendor","quote":"From the navigation menu on the left, click Subscription and Invoices > My Subscription.","supports":"the My Subscription page"},{"id":"s4","url":"https://help.wingify.com/hc/en-us/articles/58781732363929-Canceling-Your-Wingify-Subscription","title":"Canceling Your Wingify Subscription","publisher":"vendor","quote":"Click the ellipsis icon on the right and then click Cancel Subscription.","supports":"the Cancel Subscription option"},{"id":"s5","url":"https://help.wingify.com/hc/en-us/articles/58781732363929-Canceling-Your-Wingify-Subscription","title":"Canceling Your Wingify Subscription","publisher":"vendor","quote":"In the Reason for cancellation field, specify the reason for canceling your Wingify Subscription.","supports":"the reason field"},{"id":"s6","url":"https://help.wingify.com/hc/en-us/articles/58781732363929-Canceling-Your-Wingify-Subscription","title":"Canceling Your Wingify Subscription","publisher":"vendor","quote":"Click Raise a cancellation request. A confirmation pop-up appears.","supports":"raising the request"},{"id":"s7","url":"https://help.wingify.com/hc/en-us/articles/58781732363929-Canceling-Your-Wingify-Subscription","title":"Canceling Your Wingify Subscription","publisher":"vendor","quote":"To confirm your request, click Ok on the confirmation pop-up.","supports":"the final confirmation"},{"id":"s8","url":"https://help.wingify.com/hc/en-us/articles/58781732363929-Canceling-Your-Wingify-Subscription","title":"Canceling Your Wingify Subscription","publisher":"vendor","quote":"You will not be billed anymore once the subscription is canceled successfully.","supports":"billing stops"},{"id":"s9","url":"https://help.wingify.com/hc/en-us/articles/58781732363929-Canceling-Your-Wingify-Subscription","title":"Canceling Your Wingify Subscription","publisher":"vendor","quote":"By default, Wingify retains your test data and account setup for 45 days after the end of the current subscription period.","supports":"the subscription runs to the period end; data kept 45 days"},{"id":"s10","url":"https://wingify.com/terms/","title":"Terms and Conditions","publisher":"vendor","quote":"This Agreement shall automatically renew.","supports":"automatic renewal"},{"id":"s11","url":"https://wingify.com/terms/","title":"Terms and Conditions","publisher":"vendor","quote":"Either party may provide written notice of its intent to not renew at least Sixty (60) days prior to the effective date of such termination.","supports":"the 60-day notice"},{"id":"s12","url":"https://wingify.com/terms/","title":"Terms and Conditions","publisher":"vendor","quote":"The Customer may send the notice of non-renewal by email to support@wingify.com or use the cancellation option within the Dashboard.","supports":"how notice can be given"},{"id":"s13","url":"https://wingify.com/terms/","title":"Terms and Conditions","publisher":"vendor","quote":"payment obligations are binding, and fee paid is non-refundable","supports":"no refunds"},{"id":"s14","url":"https://wingify.com/terms/","title":"Terms and Conditions","publisher":"vendor","quote":"For recurring fees, no refund or adjustment for plan downgrades, upgrades, or elimination of plan features within the current billing period shall be issued.","supports":"no adjustment for mid-period changes"},{"id":"s15","url":"https://wingify.com/terms/","title":"Terms and Conditions","publisher":"vendor","quote":"The fees owed to Provider as per this Agreement will not be cancelled or waived unless the termination arises solely due to a material breach of the Agreement by Provider.","supports":"fees owed stay due"},{"id":"s16","url":"https://help.wingify.com/hc/en-us/articles/58781732363929-Canceling-Your-Wingify-Subscription","title":"Canceling Your Wingify Subscription","publisher":"vendor","quote":"If the owner or admin is not associated with the account anymore, please send the cancellation request to support@wingify.com.","supports":"the email route"},{"id":"s17","url":"https://help.wingify.com/hc/en-us/articles/58781732363929-Canceling-Your-Wingify-Subscription","title":"Canceling Your Wingify Subscription","publisher":"vendor","quote":"The request will be processed once it is successfully authenticated.","supports":"email requests are authenticated first"},{"id":"s18","url":"https://help.wingify.com/hc/en-us/articles/59135529335065-How-Wingify-Engage-Works","title":"How Wingify Engage Works","publisher":"vendor","quote":"Please send an email to Wingify Support asking us to cancel, with the reason for cancellation","supports":"cancelling Wingify Engage"},{"id":"s19","url":"https://help.wingify.com/hc/en-us/articles/58781768992281-Manage-Subscription-and-Invoices","title":"Manage Subscription and Invoices","publisher":"vendor","quote":"Download Invoices: Save a copy of any past invoice for your records.","supports":"downloading invoices"},{"id":"s20","url":"https://help.wingify.com/hc/en-us/articles/58781768992281-Manage-Subscription-and-Invoices","title":"Manage Subscription and Invoices","publisher":"vendor","quote":"Export CSV: Export invoice data to a CSV file for further analysis or offline storage.","supports":"exporting invoice data"},{"id":"s21","url":"https://help.wingify.com/hc/en-us/articles/58781768992281-Manage-Subscription-and-Invoices","title":"Manage Subscription and Invoices","publisher":"vendor","quote":"Currently, only invoices from online payments are available; invoices from wire transfers will be accessible soon.","supports":"the invoice limit"},{"id":"s22","url":"https://wingify.com/terms/","title":"Terms and Conditions","publisher":"vendor","quote":"User Data and Account settings shall be irrevocably deleted between 45 to 90 days from the date of termination.","supports":"when data is deleted"},{"id":"s23","url":"https://wingify.com/terms/","title":"Terms and Conditions","publisher":"vendor","quote":"It shall be Customer's exclusive responsibility to secure all necessary data from Customer's Account during such period.","supports":"you must save your own data"},{"id":"s24","url":"https://help.wingify.com/hc/en-us/articles/58781732363929-Canceling-Your-Wingify-Subscription","title":"Canceling Your Wingify Subscription","publisher":"vendor","quote":"Permanent deletion of all your past data associated with your workspaces.","supports":"what is deleted in days 46 to 90"},{"id":"s25","url":"https://help.wingify.com/hc/en-us/articles/58781732363929-Canceling-Your-Wingify-Subscription","title":"Canceling Your Wingify Subscription","publisher":"vendor","quote":"All additional workspaces and associated users will also be deleted.","supports":"workspaces and users are deleted"},{"id":"s26","url":"https://help.wingify.com/hc/en-us/articles/58781732363929-Canceling-Your-Wingify-Subscription","title":"Canceling Your Wingify Subscription","publisher":"vendor","quote":"If you wish to delete the account and all the data immediately, contact support@wingify.com.","supports":"immediate deletion on request"},{"id":"s27","url":"https://help.wingify.com/hc/en-us/articles/58781732363929-Canceling-Your-Wingify-Subscription","title":"Canceling Your Wingify Subscription","publisher":"vendor","quote":"Keeping Wingify SmartCode on your codebase will not fetch the campaign settings, as the campaigns will be deleted when the account is deleted.","supports":"SmartCode stops working after deletion"},{"id":"s28","url":"https://wingify.com/","title":"Wingify home page","publisher":"vendor","quote":"VWO and AB Tasty have come together to help teams look closer, act faster, and optimize every digital interaction.","supports":"VWO is now part of Wingify"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["A free plan or a way to downgrade isn't described in Wingify's billing help articles","How to export test results and campaign data before cancelling isn't covered in Wingify's cancellation article","Whether Wingify confirms a cancellation request by email isn't stated","AB Tasty customers (now part of Wingify) may have separate terms; this guide covers Wingify (formerly VWO) subscriptions"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked the cancel, Engage and subscription-and-invoices articles, the Terms and the home page: steps, who can cancel, the 60-day notice, no refunds and the 45-to-90-day deletion confirmed; vwo.com redirects to wingify.com","Web route: removed 'such as Wingify Testing', a product name no source gives","Reworded two reader notes so they say what isn't covered rather than what wasn't researched"]}},"page":"https://stackcut.io/cancel/vwo","json":"https://stackcut.io/exits/vwo.json","evidence":{"packet_revision":"724055bff9b92fdbfc71026e1df8ad2c7a2ec3474f879edd179eabe902124ef5","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"vwo--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"vwo--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"waitwhile","name":"Waitwhile","category":"productivity","website":"https://waitwhile.com","domains":["waitwhile.com"],"summary":"Log in as an administrator, open Account Settings, Plans & Billing and click End subscription. Plans renew automatically; cancelling takes effect at the end of the billing cycle, with no refund for the rest of the term. The account then drops to the Free plan. Enterprise plans follow their order form.","routes":[{"channel":"direct_web","label":"Cancel the subscription","applies_to":"Self-serve Starter and Business subscriptions, monthly or annual, paid by card","who":"An administrator (the article says to log in with administrator credentials)","method":"self_serve","start_url":null,"steps":[{"do":"Log in with administrator credentials","expect":null},{"do":"Click the account avatar icon in the upper-left corner of the dashboard, then select Account Settings from the dropdown menu","expect":null},{"do":"Go to the Plans & Billing section","expect":null},{"do":"Click End subscription, then follow the on-screen prompts to confirm; you may be asked for feedback or a reason","expect":null}],"confirm_by":"The prompts confirm the cancellation and show the access level changes. No separate confirmation email is documented","effective":"End of the current billing cycle. You keep access until then, after which the account moves to the Free plan","notice":"None: you can cancel at any time, and it takes effect at the end of the current billing cycle. Plans renew automatically at the end of each cycle","refund":"No refunds, credits or carry-overs for early termination: you stay responsible for fees until the end of the current subscription term. Unused SMS credits aren't refunded","fees":"No cancellation fee is listed, but any unpaid invoices must be cleared before the subscription can be cancelled","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s17","s18","s33","s34","s35","s36","s37","s38"]},{"channel":"direct_web","label":"Delete the account","applies_to":"The whole Waitwhile account, after the paid subscription is cancelled","who":"The Owner (the deletion article says to use Owner credentials)","method":"self_serve","start_url":null,"steps":[{"do":"Cancel the paid subscription first (see the cancel route)","expect":null},{"do":"Download any reports, customer data or settings you may need, since deletion is permanent, and tell team members: they lose access when the account is deleted","expect":null},{"do":"Log in with Owner credentials, open your profile menu, select Account overview, then Account settings; scroll to Plans & Pricing and select Delete Waitwhile account","expect":null},{"do":"Follow the on-screen instructions and type DELETE when asked, to confirm the account deletion","expect":null}],"confirm_by":null,"effective":"When the account is deleted. The article says all associated data is then permanently erased and cannot be recovered","notice":null,"refund":null,"fees":null,"source_ids":["s26","s27","s29","s30","s46","s31","s32","s15","s28"]},{"channel":"sales_contract","label":"Enterprise plan under an order form","applies_to":"Enterprise plans for large organizations (typically more than 10 locations or 5,000 visits a month), under an order form and Waitwhile's Enterprise terms","who":"The customer that signed the order form","method":"letter","start_url":null,"steps":[{"do":"Find your term in the order form: the Enterprise terms leave the term to what the order form says","expect":null},{"do":"Before the term ends, give Waitwhile written notice that you won't renew. Notices go to Waitwhile, Inc., 548 Market St., Suite 45862, San Francisco, CA 94104, by personal delivery, overnight courier, email with confirmation of transmission, or certified or registered mail","expect":null},{"do":"To end early, the terms allow written notice only for a material breach still uncured 30 days after you give notice of it (or insolvency); there is no termination for convenience","expect":null}],"confirm_by":null,"effective":"The end of the term in your order form, or on written notice for an uncured material breach","notice":"None stated in the Enterprise terms; check your order form. Waitwhile must give at least 30 days' written notice before raising fees for a renewal term","refund":"Expiration or termination doesn't entitle you to a refund, except a pro-rata refund of the prepaid, unused platform fee in limited cases where Waitwhile ends the agreement. Unused SMS credits aren't refunded","fees":"Fees that have already become due stay payable after expiration or termination","source_ids":["s39","s40","s41","s42","s43","s44","s45","s47"]}],"pay_less":[{"type":"downgrade","what":"Lower your tier (fewer locations or visits) in Account Settings, Plan & Billing: click Edit and move the slider left; the prorated difference is credited to future invoices. Moving to a lower plan with Change plan takes effect at your next renewal date. The pricing FAQ instead says downgrades take effect instantly with unused fees credited to the next invoice","evidence":"documented","source_ids":["s19","s20","s21","s48"]},{"type":"free_plan","what":"Free plan, which you can use for as long as you want; it lets you waitlist up to 50 guests each month","evidence":"documented","source_ids":["s22","s23"]},{"type":"annual_billing","what":"Annual plans get a 20% discount","evidence":"documented","source_ids":["s24","s25"]},{"type":"student_or_nonprofit","what":"10% off the license fee for government, education and nonprofit organizations: contact support with proof of status","evidence":"documented","source_ids":["s49","s50"]}],"export":[{"data":"Reports, customer data and settings","how":"Download them before deleting the account. The deletion article doesn't say how to download them","format":null,"limits":"Must be done before deletion: once the account is deleted, the data is permanently erased and cannot be recovered","source_ids":["s29","s28"]}],"after_cancel":{"access_until":"The end of the current billing period, after which the account moves to the Free plan","data_kept":"Waitwhile keeps customer data for two years from when it is first entered and deletes it when the agreement expires; no number of days is given. Deleting the account erases all data permanently, and an account with no login for 6 months is deleted automatically","you_lose":["Paid plan features once the billing period ends","The unused part of the term: no refunds or credits","All account data once the account is deleted, which cannot be recovered","The account itself if it is not logged into for 6 months"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The flow may ask for feedback or a reason before the final confirm. No retention offers are documented","tips":["Plans renew automatically at the end of each billing cycle and charge the card on file","Unpaid invoices must be cleared before a cancellation can go through","Deleting the account is a separate step from cancelling: cancel the paid plan first, download what you need, and use Owner credentials","Unused SMS message credits stay on the account after cancelling but are never refunded","You can reactivate at any time by selecting a plan in the billing section"]},"sources":[{"id":"s1","url":"https://help.waitwhile.com/en/articles/10155794-how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Use your administrator credentials to log in to your Waitwhile account.","supports":"who logs in to cancel"},{"id":"s2","url":"https://help.waitwhile.com/en/articles/10155794-how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Click on Account avatar icon in the upper-left corner of the dashboard.","supports":"the first cancel step"},{"id":"s3","url":"https://help.waitwhile.com/en/articles/10155794-how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Select Account Settings from the dropdown menu.","supports":"the menu to choose"},{"id":"s4","url":"https://help.waitwhile.com/en/articles/10155794-how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Go to the Plans & Billing section.","supports":"the section to open"},{"id":"s5","url":"https://help.waitwhile.com/en/articles/10155794-how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Click on End subscription","supports":"the button that ends the subscription"},{"id":"s6","url":"https://help.waitwhile.com/en/articles/10155794-how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Follow the on-screen prompts to confirm your cancelation and review the access level changes","supports":"the confirmation prompts"},{"id":"s7","url":"https://help.waitwhile.com/en/articles/10155794-how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"You may be asked to provide feedback or reasons for canceling.","supports":"the feedback step before confirming"},{"id":"s8","url":"https://help.waitwhile.com/en/articles/10155794-how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Once confirmed, your subscription will be set to end at the conclusion of your current billing cycle.","supports":"when the subscription ends"},{"id":"s9","url":"https://help.waitwhile.com/en/articles/10155794-how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"You will retain access to your account until the end of your current billing period.","supports":"access until the period ends"},{"id":"s10","url":"https://help.waitwhile.com/en/articles/10155794-how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"After this period, your account will be downgraded to the Free plan.","supports":"the Free plan after cancelling"},{"id":"s11","url":"https://help.waitwhile.com/en/articles/10155794-how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"Any unpaid invoices must be cleared before the subscription can be canceled.","supports":"unpaid invoices block cancelling"},{"id":"s12","url":"https://help.waitwhile.com/en/articles/10155794-how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"cancellation may not result in an immediate refund unless stated in the terms of service.","supports":"annual cancellations may not refund at once"},{"id":"s13","url":"https://help.waitwhile.com/en/articles/10155794-how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"You can reactivate your subscription at any time by selecting a plan in the billing section.","supports":"reactivating"},{"id":"s14","url":"https://help.waitwhile.com/en/articles/10155794-how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"If you do not log into your account for 6 months it will be automatically deleted.","supports":"accounts with no login are deleted"},{"id":"s15","url":"https://help.waitwhile.com/en/articles/10155794-how-do-i-cancel-my-subscription","title":"How do I cancel my subscription?","publisher":"vendor","quote":"to confirm the account deletion.","supports":"typing DELETE confirms the account deletion (cancel article)"},{"id":"s17","url":"https://help.waitwhile.com/en/articles/9592054-waitwhile-pricing-faqs","title":"Waitwhile pricing FAQs","publisher":"vendor","quote":"No refunds or credits are issued.","supports":"no refunds or credits"},{"id":"s18","url":"https://help.waitwhile.com/en/articles/9592054-waitwhile-pricing-faqs","title":"Waitwhile pricing FAQs","publisher":"vendor","quote":"Cancellation will take effect at the end of the current billing cycle.","supports":"cancellation at the end of the cycle"},{"id":"s19","url":"https://help.waitwhile.com/en/articles/9592054-waitwhile-pricing-faqs","title":"Waitwhile pricing FAQs","publisher":"vendor","quote":"Downgrades will take effect instantly and any unused fees will be credited to your next invoice","supports":"downgrades take effect instantly (conflicts with the plan-update article)"},{"id":"s20","url":"https://help.waitwhile.com/en/articles/9578392-how-do-i-update-my-subscription-plan","title":"How do I update my subscription plan","publisher":"vendor","quote":"Downgrades to a lower subscription plan will take effect upon your next renewal date.","supports":"downgrade at the next renewal date"},{"id":"s21","url":"https://help.waitwhile.com/en/articles/9578392-how-do-i-update-my-subscription-plan","title":"How do I update my subscription plan","publisher":"vendor","quote":"click Change plan.","supports":"the Change plan button"},{"id":"s22","url":"https://help.waitwhile.com/en/articles/9592054-waitwhile-pricing-faqs","title":"Waitwhile pricing FAQs","publisher":"vendor","quote":"You can use the Free plan for as long as you want or need.","supports":"the free plan has no time limit"},{"id":"s23","url":"https://waitwhile.com/pricing","title":"Waitwhile pricing","publisher":"vendor","quote":"You can waitlist up to 50 guests each month on the free plan.","supports":"free plan waitlist limit"},{"id":"s24","url":"https://waitwhile.com/pricing","title":"Waitwhile pricing","publisher":"vendor","quote":"Save 20% on annual billing.","supports":"annual billing discount"},{"id":"s25","url":"https://help.waitwhile.com/en/articles/9592054-waitwhile-pricing-faqs","title":"Waitwhile pricing FAQs","publisher":"vendor","quote":"Annual plans receive a 20% discount.","supports":"annual plans discount"},{"id":"s26","url":"https://help.waitwhile.com/en/articles/10155212-how-to-delete-your-waitwhile-account","title":"How to delete your Waitwhile account","publisher":"vendor","quote":"Access your Waitwhile account with your Owner credentials.","supports":"who can delete the account"},{"id":"s27","url":"https://help.waitwhile.com/en/articles/10155212-how-to-delete-your-waitwhile-account","title":"How to delete your Waitwhile account","publisher":"vendor","quote":"Deleting your account is permanent, so ensure you have downloaded any necessary information before proceeding.","supports":"deletion is permanent"},{"id":"s28","url":"https://help.waitwhile.com/en/articles/10155212-how-to-delete-your-waitwhile-account","title":"How to delete your Waitwhile account","publisher":"vendor","quote":"Once the account is deleted, all associated data is permanently erased and cannot be recovered.","supports":"data is erased and not recoverable"},{"id":"s29","url":"https://help.waitwhile.com/en/articles/10155212-how-to-delete-your-waitwhile-account","title":"How to delete your Waitwhile account","publisher":"vendor","quote":"Before deleting your account, download any reports, customer data, or settings you may need in the future.","supports":"what to export first"},{"id":"s30","url":"https://help.waitwhile.com/en/articles/10155212-how-to-delete-your-waitwhile-account","title":"How to delete your Waitwhile account","publisher":"vendor","quote":"Before deleting your account, you need to cancel your paid subscription.","supports":"cancel the paid plan before deleting"},{"id":"s31","url":"https://help.waitwhile.com/en/articles/10155212-how-to-delete-your-waitwhile-account","title":"How to delete your Waitwhile account","publisher":"vendor","quote":"In the Account Settings menu, scroll to Plans & Pricing","supports":"where deletion starts"},{"id":"s32","url":"https://help.waitwhile.com/en/articles/10155212-how-to-delete-your-waitwhile-account","title":"How to delete your Waitwhile account","publisher":"vendor","quote":"From Plans & Pricing, select Delete Waitwhile account","supports":"the delete option"},{"id":"s33","url":"https://waitwhile.com/self-serve-plans-terms/","title":"Waitwhile Free, Starter and Business terms","publisher":"vendor","quote":"the subscription will automatically renew at the end of each billing cycle","supports":"automatic renewal"},{"id":"s34","url":"https://help.waitwhile.com/en/articles/9592054-waitwhile-pricing-faqs","title":"Waitwhile pricing FAQs","publisher":"vendor","quote":"Your credit card will be charged on your monthly or annual renewal date for the upcoming period.","supports":"the card is charged on the renewal date"},{"id":"s35","url":"https://waitwhile.com/self-serve-plans-terms/","title":"Waitwhile Free, Starter and Business terms","publisher":"vendor","quote":"Customer may cancel a Free, Starter, or Business Subscription at any time","supports":"self-serve plans can be cancelled at any time"},{"id":"s36","url":"https://waitwhile.com/self-serve-plans-terms/","title":"Waitwhile Free, Starter and Business terms","publisher":"vendor","quote":"will remain responsible for all Fees due until the end of the then-current subscription term.","supports":"fees stay due to the end of the term"},{"id":"s37","url":"https://waitwhile.com/self-serve-plans-terms/","title":"Waitwhile Free, Starter and Business terms","publisher":"vendor","quote":"the Provider will not provide refunds, credits, nor carry-overs in the event of early termination","supports":"no refunds for early termination"},{"id":"s38","url":"https://waitwhile.com/self-serve-plans-terms/","title":"Waitwhile Free, Starter and Business terms","publisher":"vendor","quote":"Waitwhile will not issue any refunds or credits for unused SMS Credits.","supports":"SMS credits aren't refunded"},{"id":"s39","url":"https://help.waitwhile.com/en/articles/9592054-waitwhile-pricing-faqs","title":"Waitwhile pricing FAQs","publisher":"vendor","quote":"If you're part of a large organization with advanced needs (typically more than 10 locations &/or 5,000 visits/month)","supports":"who Enterprise plans are for"},{"id":"s40","url":"https://waitwhile.com/enterprise-terms/","title":"Waitwhile Enterprise terms","publisher":"vendor","quote":"The Term of this Agreement shall be determined by mutual agreement between the parties in an order form","supports":"the term is set in the order form"},{"id":"s41","url":"https://waitwhile.com/enterprise-terms/","title":"Waitwhile Enterprise terms","publisher":"vendor","quote":"548 Market St., Suite 45862, San Francisco, CA 94104","supports":"Waitwhile's address for notices"},{"id":"s42","url":"https://waitwhile.com/enterprise-terms/","title":"Waitwhile Enterprise terms","publisher":"vendor","quote":"email (with confirmation of transmission), or certified or registered mail","supports":"how notices may be delivered"},{"id":"s43","url":"https://waitwhile.com/enterprise-terms/","title":"Waitwhile Enterprise terms","publisher":"vendor","quote":"remains uncured thirty (30) days after the non-breaching Party provides the breaching","supports":"30-day cure period before termination for breach"},{"id":"s44","url":"https://waitwhile.com/enterprise-terms/","title":"Waitwhile Enterprise terms","publisher":"vendor","quote":"No expiration or termination will affect Customer's obligation to pay all Fees that may have become due","supports":"fees already due stay payable"},{"id":"s45","url":"https://waitwhile.com/enterprise-terms/","title":"Waitwhile Enterprise terms","publisher":"vendor","quote":"Customer shall be entitled to a pro-rata refund of any prepaid and unused portion of the platform fee","supports":"the limited pro-rata refund exception"},{"id":"s46","url":"https://help.waitwhile.com/en/articles/10155212-how-to-delete-your-waitwhile-account","title":"How to delete your Waitwhile account","publisher":"vendor","quote":"select Account overview","supports":"the menu path to Account settings"},{"id":"s47","url":"https://waitwhile.com/enterprise-terms/","title":"Waitwhile Enterprise terms","publisher":"vendor","quote":"Provider may increase Fees for any Renewal Term","supports":"renewal fee increases, with 30 days' written notice"},{"id":"s48","url":"https://help.waitwhile.com/en/articles/9578392-how-do-i-update-my-subscription-plan","title":"How do I update my subscription plan","publisher":"vendor","quote":"move the slider to the left","supports":"lowering the tier"},{"id":"s49","url":"https://help.waitwhile.com/en/articles/9592054-waitwhile-pricing-faqs","title":"Waitwhile pricing FAQs","publisher":"vendor","quote":"we provide a 10% discount on the license fee of Waitwhile for Government, Education, and nonprofit organizations","supports":"the 10% discount"},{"id":"s50","url":"https://help.waitwhile.com/en/articles/9592054-waitwhile-pricing-faqs","title":"Waitwhile pricing FAQs","publisher":"vendor","quote":"Simply reach out to support to provide proof of your status","supports":"how to get the discount"},{"id":"s51","url":"https://waitwhile.com/self-serve-plans-terms/","title":"Waitwhile Free, Starter and Business terms","publisher":"vendor","quote":"The Provider shall retain Customer Data for a period of two (2) years from the date the Customer Data is first entered","supports":"two-year data retention"},{"id":"s52","url":"https://waitwhile.com/self-serve-plans-terms/","title":"Waitwhile Free, Starter and Business terms","publisher":"vendor","quote":"In any event, Provider shall delete or destroy all Customer Data upon the expiration of the agreement","supports":"data deleted when the agreement expires"},{"id":"s53","url":"https://help.waitwhile.com/en/articles/9592054-waitwhile-pricing-faqs","title":"Waitwhile pricing FAQs","publisher":"vendor","quote":"Following a cancellation, any unused Message credit will stay on your account until they are used.","supports":"SMS credits stay after cancelling"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["The help articles name different roles: administrator credentials for cancelling and Owner credentials for deleting. Which roles can change a plan isn't stated","The help articles disagree on when a move to a lower plan takes effect: at the next renewal date, or instantly","No cancellation confirmation email is documented","The Enterprise terms don't say whether an order form renews automatically or how much notice ends it; check your order form","Whether data can be exported in a standard format such as CSV isn't documented; the deletion article says only to download reports, customer data and settings","Waitwhile's terms mention app store terms, but its help doesn't describe buying a plan through Apple or Google, so no app store route is included"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Added from the self-serve terms: plans renew automatically, can be cancelled at any time, and fees stay due to the end of the current term with no refunds (the draft said the terms couldn't be reviewed)","Added an Enterprise route from the Enterprise terms: term set in the order form, written notice to Waitwhile's San Francisco address, 30-day cure for breach, fees already due stay payable","Corrected the deletion menu path (Account overview, then Account settings) to match the deletion article","Split the downgrade item: lowering the tier is credited; moving to a lower plan waits for renewal","Added the documented 10% discount for government, education and nonprofit organizations and the two-year data retention","Removed an unsupported claim that SMS credits auto-refill"]}},"page":"https://stackcut.io/cancel/waitwhile","json":"https://stackcut.io/exits/waitwhile.json","evidence":{"packet_revision":"d0701e8641d3ceb22357b093aeb32fcd862df8d18418dc0f5718433f911db7f4","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"waitwhile--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"waitwhile--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"waitwhile--sales-contract--r3","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"walmart_plus","name":"Walmart+","category":"shopping_memberships","website":"https://www.walmart.com/plus","domains":["walmart.com"],"summary":"In your Walmart.com account choose Walmart+, Manage membership, Manage beside Walmart+ plan, Cancel, then Confirm cancellation. Benefits last to the term's end; fees are non-refundable. Gotcha: the flow also offers an exclusive offer and a Remind Me Later email, and cancelling a free trial can end it immediately.","routes":[{"channel":"direct_web","applies_to":"Walmart+ memberships billed by Walmart","who":"The account holder, signed in to Walmart.com","method":"self_serve","start_url":null,"steps":[{"do":"Sign in to your Walmart.com account and select Walmart+","expect":"Manage membership"},{"do":"Select Manage membership, then Manage beside Walmart+ plan","expect":"Cancel membership"},{"do":"Select Cancel beside Cancel membership","expect":"Confirm cancellation, View exclusive offer, Keep membership"},{"do":"Select Confirm cancellation","expect":null}],"confirm_by":null,"effective":"You can keep using Walmart+ until the end of your current term; if you cancel during a free trial, Walmart may end it immediately","notice":null,"refund":"Membership fees are non-refundable except as the Walmart+ Terms state or the law requires","fees":null,"source_ids":["s1","s2","s7","s8","s9","s10"]},{"channel":"carrier_or_isp","applies_to":"Walmart+ memberships received as Verizon's $10/month Walmart+ Membership perk on a mobile, 5G Home, LTE Home or Fios Home Internet plan (Verizon no longer adds this perk)","who":"The Verizon Account Owner or an Account Manager","method":"platform_settings","start_url":null,"steps":[{"do":"Sign in to My Verizon. On a mobile, 5G Home or LTE Home account open Products & plan perks; on a Fios Home Internet account scroll down your My Verizon homepage to your perks","expect":"the Walmart+ Membership perk"},{"do":"Select the Walmart+ Membership perk and cancel it there","expect":null}],"confirm_by":null,"effective":"You can use Walmart+ until the end of the perk subscription period","notice":null,"refund":"The $10 charge for that month isn't refunded or prorated","fees":null,"source_ids":["s17","s18","s19","s20","s21","s22","s23"]}],"pay_less":[{"type":"pause","what":"Pause Walmart+ for one month at a time, up to three times a year","evidence":"documented","source_ids":["s4"]},{"type":"annual_billing","what":"Pay $98 a year instead of $12.95 a month; you can switch from monthly to annual at any time, but not back from annual to monthly","evidence":"documented","source_ids":["s11","s12","s5","s6"]},{"type":"discount_program","what":"Walmart+ Assist: $6.47 a month or $49 a year for people on programs such as SNAP, WIC, Medicaid, SSI or TANF","evidence":"documented","source_ids":["s13","s14","s24"]},{"type":"student_or_nonprofit","what":"Walmart+ Student: $6.47 a month or $49 a year for students 18 or older at a Title IV-accredited US college or university","evidence":"documented","source_ids":["s15","s16"]}],"export":[],"after_cancel":{"access_until":"The end of your current term (a cancelled free trial may end immediately)","data_kept":null,"you_lose":["Walmart+ membership benefits once the term ends","Any Plus Up Benefits you pay for (such as InHome), which end automatically with the membership"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"After Cancel, Walmart shows Confirm cancellation, View exclusive offer and Keep membership, and may prompt for a Remind Me Later email three days before renewal instead of cancelling now","tips":["Choose Confirm cancellation, not View exclusive offer or Keep membership","You can also cancel by calling Walmart Customer Care at (800) 924-9206","Cancelling during a free trial can end the trial's benefits immediately","A cancelled Verizon Walmart+ perk can't be added back to the Verizon account"]},"sources":[{"id":"s1","url":"https://www.walmart.com/help/article/manage-walmart-membership/126c9a990a944c3abd8531de52a87440","title":"Manage Walmart+ Membership (Walmart Help)","publisher":"vendor","quote":"Go to your walmart.com account. Select Walmart+. Select Manage membership. Select Manage beside Walmart+ plan. Select Cancel beside Cancel membership.","supports":"the cancel steps and menu names"},{"id":"s2","url":"https://www.walmart.com/help/article/manage-walmart-membership/126c9a990a944c3abd8531de52a87440","title":"Manage Walmart+ Membership (Walmart Help)","publisher":"vendor","quote":"Select one of the following: Confirm cancellation View exclusive offer Keep membership","supports":"the final choice, including the offer"},{"id":"s3","url":"https://www.walmart.com/help/article/manage-walmart-membership/126c9a990a944c3abd8531de52a87440","title":"Manage Walmart+ Membership (Walmart Help)","publisher":"vendor","quote":"you'll see a prompt to get a Remind Me Later email sent three days before your renewal date, so you don't need to cancel immediately.","supports":"the Remind Me Later prompt"},{"id":"s4","url":"https://www.walmart.com/help/article/manage-walmart-membership/126c9a990a944c3abd8531de52a87440","title":"Manage Walmart+ Membership (Walmart Help)","publisher":"vendor","quote":"You can temporarily pause your Walmart+ membership for one month at a time, limited to three times per year.","supports":"pausing"},{"id":"s5","url":"https://www.walmart.com/help/article/manage-walmart-membership/126c9a990a944c3abd8531de52a87440","title":"Manage Walmart+ Membership (Walmart Help)","publisher":"vendor","quote":"You can change from a monthly subscription to an annual subscription at any time.","supports":"switching to annual"},{"id":"s6","url":"https://www.walmart.com/help/article/manage-walmart-membership/126c9a990a944c3abd8531de52a87440","title":"Manage Walmart+ Membership (Walmart Help)","publisher":"vendor","quote":"You can't currently change from an annual membership to a monthly membership.","supports":"no switching back to monthly"},{"id":"s7","url":"https://www.walmart.com/help/article/walmart-terms-of-use/de696dfa1dd4423bb1005668dd19b845","title":"Walmart+ Terms of Use","publisher":"vendor","quote":"You may cancel your Walmart+ Membership or any Plus Up Benefit by calling Walmart Customer Care at (800) 924-9206, or through your Walmart Account","supports":"cancelling online or by phone"},{"id":"s8","url":"https://www.walmart.com/help/article/walmart-terms-of-use/de696dfa1dd4423bb1005668dd19b845","title":"Walmart+ Terms of Use","publisher":"vendor","quote":"you can continue to use your Walmart+ Membership and any such Plus Up Benefit until the end of your relevant term.","supports":"when access ends"},{"id":"s9","url":"https://www.walmart.com/help/article/walmart-terms-of-use/de696dfa1dd4423bb1005668dd19b845","title":"Walmart+ Terms of Use","publisher":"vendor","quote":"The Walmart+ Membership fee and any Plus Up Benefit fee is non-refundable except as expressly set forth in these Terms or as required by applicable law.","supports":"refund policy"},{"id":"s10","url":"https://www.walmart.com/help/article/walmart-terms-of-use/de696dfa1dd4423bb1005668dd19b845","title":"Walmart+ Terms of Use","publisher":"vendor","quote":"If you cancel during a trial period, Walmart may terminate your Walmart+ membership or any Plus Up benefit immediately","supports":"trial cancellations can end at once"},{"id":"s11","url":"https://www.walmart.com/help/article/walmart-membership/534c4edc29204a6bb15145a61146bf51","title":"Walmart+ Membership (Walmart Help)","publisher":"vendor","quote":"Annually - $98 plus applicable tax","supports":"annual price"},{"id":"s12","url":"https://www.walmart.com/help/article/walmart-membership/534c4edc29204a6bb15145a61146bf51","title":"Walmart+ Membership (Walmart Help)","publisher":"vendor","quote":"Monthly - $12.95 plus applicable tax","supports":"monthly price"},{"id":"s13","url":"https://www.walmart.com/help/article/walmart-assist/87635192d9a4459f8b1d5516c639ee20","title":"Walmart+ Assist (Walmart Help)","publisher":"vendor","quote":"Monthly - $6.47 plus applicable tax","supports":"Assist monthly price"},{"id":"s14","url":"https://www.walmart.com/help/article/walmart-assist/87635192d9a4459f8b1d5516c639ee20","title":"Walmart+ Assist (Walmart Help)","publisher":"vendor","quote":"Supplemental Nutrition Assistance Program (SNAP), Women, Infants, and Children (WIC), Medicaid, Supplemental Security Income (SSI), Temporary Assistance for Needy Families (TANF),","supports":"Assist eligibility"},{"id":"s15","url":"https://www.walmart.com/help/article/walmart-student/8f341c8c3d224213ade11776b02b0df1","title":"Walmart+ Student (Walmart Help)","publisher":"vendor","quote":"$6.47/month or $49/year","supports":"Student price"},{"id":"s16","url":"https://www.walmart.com/help/article/walmart-student/8f341c8c3d224213ade11776b02b0df1","title":"Walmart+ Student (Walmart Help)","publisher":"vendor","quote":"a current or incoming student enrolled in an undergraduate or advanced degree program at a Title IV-accredited college or university in the US","supports":"Student eligibility"},{"id":"s17","url":"https://www.verizon.com/support/walmart-perk-faqs/","title":"Walmart+ Membership perk with select mobile and home internet plans FAQs (Verizon)","publisher":"platform","quote":"The perk renews automatically until you cancel it. You can cancel your perk subscription any time in My Verizon.","supports":"the Verizon route"},{"id":"s18","url":"https://www.verizon.com/support/walmart-perk-faqs/","title":"Walmart+ Membership perk with select mobile and home internet plans FAQs (Verizon)","publisher":"platform","quote":"Mobile phone, 5G Home, LTE Home* accounts - In My Verizon visit Products & plan perks to manage the perk.","supports":"where mobile, 5G Home and LTE Home accounts cancel the perk"},{"id":"s19","url":"https://www.verizon.com/support/walmart-perk-faqs/","title":"Walmart+ Membership perk with select mobile and home internet plans FAQs (Verizon)","publisher":"platform","quote":"If you cancel your Walmart+ Membership perk, you can use the subscription until the end of the perk subscription period. The $10 charge for that month isn't refunded or prorated.","supports":"when the perk ends, and no refund"},{"id":"s20","url":"https://www.verizon.com/support/walmart-perk-faqs/","title":"Walmart+ Membership perk with select mobile and home internet plans FAQs (Verizon)","publisher":"platform","quote":"Good to know: If you cancel this perk it can't be re-added to your account.","supports":"a cancelled perk can't come back"},{"id":"s21","url":"https://www.verizon.com/support/walmart-perk-faqs/","title":"Walmart+ Membership perk with select mobile and home internet plans FAQs (Verizon)","publisher":"platform","quote":"Only Account Owners and Account Managers can add and remove perks.","supports":"who can cancel the perk"},{"id":"s22","url":"https://www.verizon.com/support/walmart-perk-faqs/","title":"Walmart+ Membership perk with select mobile and home internet plans FAQs (Verizon)","publisher":"platform","quote":"On your homepage, scroll down to view your perks. Select the perk to manage.","supports":"the Fios Home Internet path (the page gives it for Fios Home Internet accounts)"},{"id":"s23","url":"https://www.verizon.com/support/walmart-perk-faqs/","title":"Walmart+ Membership perk with select mobile and home internet plans FAQs (Verizon)","publisher":"platform","quote":"This perk is no longer available to add to your account.","supports":"Verizon no longer adds the perk"},{"id":"s24","url":"https://www.walmart.com/help/article/walmart-assist/87635192d9a4459f8b1d5516c639ee20","title":"Walmart+ Assist (Walmart Help)","publisher":"vendor","quote":"Annually - $49 plus applicable tax","supports":"Assist annual price"},{"id":"s25","url":"https://www.walmart.com/help/article/walmart-terms-of-use/de696dfa1dd4423bb1005668dd19b845","title":"Walmart+ Terms of Use","publisher":"vendor","quote":"If you terminate your Walmart+ Membership, you will also automatically terminate any Plus Up Benefits to which you have subscribed.","supports":"Plus Up Benefits end with the membership"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["How Walmart confirms a cancellation (email or status) is not documented","Separate cancel steps for the Walmart app, and a direct start URL, are not documented","Whether Walmart+ can be billed through Apple, Google Play or partners other than Verizon is not documented"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Verizon route: step 1 now gives the Fios Home Internet path (My Verizon homepage, scroll to perks) as well as Products & plan perks (s18 re-copied, new s22)","Verizon route: quoted the page saying the perk can no longer be added (new s23)","Walmart+ Assist: quoted the $49 annual price (new s24)","After cancelling: Plus Up Benefits end with the membership (new s25)","Walmart's App Store listing shows no in-app purchases"]}},"delete_account":{"url":"https://www.walmart.com/account/delete-account","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/walmart_plus","json":"https://stackcut.io/exits/walmart_plus.json","evidence":{"packet_revision":"3c36025eb94addcca17180f6141da55bed5e7c1151185a0d8e97f0cc87d1e96a","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"walmart-plus--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"walmart-plus--carrier-or-isp--r2","channel":"carrier_or_isp","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"wasabi","name":"Wasabi","category":"developer_tools","website":"https://wasabi.com","domains":["wasabi.com"],"summary":"Monthly pay-as-you-go: the Root user deletes the account in Settings, then Delete Account. Deletion is immediate and wipes all data; final usage bills within 24 hours. Yearly RCS and Pay-Go Flex plans auto-renew: give non-renewal notice at least 30 days before the end date (RCS).","routes":[{"channel":"direct_web","label":"Monthly pay-as-you-go: delete the account","applies_to":"Monthly pay-as-you-go accounts and free trials. Deleting the account is how a monthly Pay-Go user ends the service","who":"The Root user of a paid subscription, or a trial user; Wasabi asks you to do it yourself rather than through Support","method":"self_serve","start_url":null,"steps":[{"do":"Sign in, then click Settings on the Wasabi menu (or open the account sign-in drop-down and click Settings)","expect":null},{"do":"Select Delete Account, then click the red Delete Account button","expect":null},{"do":"Enter your 12-digit account ID (shown at the top of your profile), your password and a reason; enter the MFA Code if multi-factor authentication is on","expect":null},{"do":"Click Delete Account to finish","expect":"The Wasabi Sign In panel"}],"confirm_by":"The account is deleted and the Wasabi Sign In panel is displayed","effective":"Immediately: the account, its buckets and all stored data are deleted permanently","notice":null,"refund":null,"fees":"A final usage charge within 24 hours (none if under $0.50), including a pro-rated share of the 1 TB monthly minimum. Future charges, such as those from the 90-day minimum storage policy, are waived","source_ids":["s1","s2","s3","s4","s5","s6","s8","s9","s10","s11","s18","s19","s20","s21","s22","s23","s24","s27","s28"]},{"channel":"sales_contract","label":"Yearly RCS or Pay-Go Flex","applies_to":"Reserved Capacity Storage (RCS) and Pay-Go Flex yearly subscriptions, bought from Wasabi or a reseller","who":"You or your reseller","method":"contact_sales","start_url":null,"steps":[{"do":"Give notice that you won't renew, following the terms of your quote and the Wasabi Customer Agreement (your reseller can also cancel); for RCS, at least 30 days before the end date","expect":null},{"do":"Before the term ends, move any data you want to keep: Wasabi doesn't keep data past the end of the term","expect":null}],"confirm_by":null,"effective":"At the end of the term. Without notice in time, RCS renews for another year at the then-current price","notice":"RCS: at least 30 days before the end date (Wasabi sends several reminders). Pay-Go Flex: as set in your quote and the Customer Agreement","refund":"RCS purchases are non-refundable and non-cancellable","fees":null,"source_ids":["s14","s15","s16","s25","s26","s29","s30","s32","s31"]}],"pay_less":[],"export":[{"data":"Files in your buckets","how":"In the Wasabi Console, open a file's details and click Download File; it saves to your Downloads folder. Do this before deleting the account or before a yearly term ends","format":"The original files","limits":"The console guide covers downloading individual files. Wasabi deletes data immediately when the account is deleted, and may delete it right after a yearly term ends","source_ids":["s35","s6","s29"]}],"after_cancel":{"access_until":"Monthly Pay-Go: immediately, when the account is deleted. Yearly plans: the end of the term","data_kept":"Not kept: deleted accounts can't be recovered, trial data is deleted when a trial lapses, and data can be deleted right after a yearly term ends","you_lose":["All buckets, objects and stored data","All sub-users under the Root account","Access to the account"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Deleting buckets or objects without deleting the account doesn't stop charges: the 1 TB monthly minimum and the 90-day minimum storage charge still apply","Deleting the account waives future 90-day minimum storage charges, but it deletes all data at once","The account can't be deleted while it has active Object Lock buckets, if Prevent account deletion with Object Lock Buckets is on","Partners must delete every Sub-Account before deleting a Control Account","Trial accounts and their data are deleted when the trial lapses without converting","If you're signing a yearly RCS or Pay-Go Flex plan, you can ask your account representative for a quote without auto-renewal"]},"sources":[{"id":"s1","url":"https://docs.wasabi.com/docs/deleting-an-account.md","title":"Delete Account","publisher":"vendor","quote":"You can delete the account only if you are a trial user or the Root user of a paid subscription.","supports":"who can delete the account"},{"id":"s2","url":"https://docs.wasabi.com/docs/deleting-an-account.md","title":"Delete Account","publisher":"vendor","quote":"Click **Settings** on the Wasabi menu.","supports":"deletion starts in Settings"},{"id":"s3","url":"https://docs.wasabi.com/docs/deleting-an-account.md","title":"Delete Account","publisher":"vendor","quote":"Select **Delete Account**.","supports":"the Delete Account option"},{"id":"s4","url":"https://docs.wasabi.com/docs/deleting-an-account.md","title":"Delete Account","publisher":"vendor","quote":"enter your numeric 12-digit account ID","supports":"the account ID the panel asks for"},{"id":"s5","url":"https://docs.wasabi.com/docs/deleting-an-account.md","title":"Delete Account","publisher":"vendor","quote":"If you have multi-factor authentication (MFA) enabled, you will see a field to enter the **MFA Code**.","supports":"the MFA code, if MFA is on"},{"id":"s6","url":"https://docs.wasabi.com/docs/deleting-an-account.md","title":"Delete Account","publisher":"vendor","quote":"This action permanently and immediately deletes your account","supports":"deletion is immediate and permanent"},{"id":"s7","url":"https://docs.wasabi.com/docs/deleting-an-account.md","title":"Delete Account","publisher":"vendor","quote":"You will not be able to access your stored data, and Wasabi will not be able to recover it.","supports":"stored data can't be recovered"},{"id":"s8","url":"https://docs.wasabi.com/docs/deleting-an-account.md","title":"Delete Account","publisher":"vendor","quote":"the final charge for your Wasabi service usage will be applied within 24 hours.","supports":"the final usage charge timing"},{"id":"s9","url":"https://docs.wasabi.com/docs/deleting-an-account.md","title":"Delete Account","publisher":"vendor","quote":"you will be charged a pro-rated portion of the 1 TB monthly minimum.","supports":"the pro-rated monthly minimum"},{"id":"s10","url":"https://docs.wasabi.com/docs/deleting-an-account.md","title":"Delete Account","publisher":"vendor","quote":"Wasabi will not charge you for any future charges","supports":"no future charges after deletion"},{"id":"s11","url":"https://docs.wasabi.com/docs/deleting-an-account.md","title":"Delete Account","publisher":"vendor","quote":"you cannot delete the account with active Object Lock (OL) buckets.","supports":"Object Lock buckets block deletion when the setting is on"},{"id":"s12","url":"https://wasabi.com/pricing/faq","title":"Pay As You Go FAQ","publisher":"vendor","quote":"Wasabi has a minimum monthly charge associated with 1 TB of active storage","supports":"the 1 TB monthly minimum"},{"id":"s13","url":"https://wasabi.com/pricing/faq","title":"Pay As You Go FAQ","publisher":"vendor","quote":"a Timed Deleted Storage charge equal to the storage charge for the remaining days will apply.","supports":"deleted storage is charged until the 90-day minimum passes"},{"id":"s14","url":"https://wasabi.com/pricing/rcs-faq","title":"Reserved Capacity Storage FAQ","publisher":"vendor","quote":"If neither you nor your reseller cancels at least 30 days before the end date,","supports":"the 30-day cancellation window for the renewal"},{"id":"s15","url":"https://wasabi.com/pricing/rcs-faq","title":"Reserved Capacity Storage FAQ","publisher":"vendor","quote":"your plan will automatically renew for another year at the then-current price.","supports":"the automatic renewal"},{"id":"s16","url":"https://wasabi.com/pricing/rcs-faq","title":"Reserved Capacity Storage FAQ","publisher":"vendor","quote":"RCS purchases are non-refundable and non-cancellable.","supports":"no refund or early cancellation"},{"id":"s17","url":"https://wasabi.com/pricing/rcs-faq","title":"Reserved Capacity Storage FAQ","publisher":"vendor","quote":"is determined by both the storage capacity purchased and the contract term length.","supports":"the price depends on capacity and term length"},{"id":"s18","url":"https://docs.wasabi.com/docs/deleting-an-account.md","title":"Delete Account","publisher":"vendor","quote":"Enter your account password and select the reason for deleting the account.","supports":"password and reason"},{"id":"s19","url":"https://docs.wasabi.com/docs/deleting-an-account.md","title":"Delete Account","publisher":"vendor","quote":"The account is deleted, and the Wasabi Sign In panel is displayed.","supports":"what you see when it worked"},{"id":"s20","url":"https://docs.wasabi.com/docs/deleting-an-account.md","title":"Delete Account","publisher":"vendor","quote":"If the amount of Wasabi usage is less than $.50, no charge will be applied.","supports":"no final charge under $0.50"},{"id":"s21","url":"https://docs.wasabi.com/docs/deleting-an-account.md","title":"Delete Account","publisher":"vendor","quote":"When you delete your account, Wasabi will not charge you for any future charges, such as the charges associated with our 90-day minimum storage policy.","supports":"account deletion waives the 90-day minimum"},{"id":"s22","url":"https://docs.wasabi.com/docs/deleting-an-account.md","title":"Delete Account","publisher":"vendor","quote":"If you are a Wasabi partner and you want to delete a Control Account, you must first delete all Sub-Accounts (active or suspended) associated with the Control Account.","supports":"partner Control Accounts"},{"id":"s23","url":"https://docs.wasabi.com/docs/deleting-an-account.md","title":"Delete Account","publisher":"vendor","quote":"For your account security, we request that you delete your account (and not ask Wasabi Support to do so).","supports":"delete it yourself, not through Support"},{"id":"s24","url":"https://docs.wasabi.com/docs/deleting-an-account.md","title":"Delete Account","publisher":"vendor","quote":"Click the red **Delete Account** button.","supports":"the red Delete Account button"},{"id":"s25","url":"https://docs.wasabi.com/docs/auto-renew.md","title":"Auto Renew","publisher":"vendor","quote":"All Paid Wasabi Accounts Auto-Renew by Default","supports":"paid accounts auto-renew"},{"id":"s26","url":"https://docs.wasabi.com/docs/auto-renew.md","title":"Auto Renew","publisher":"vendor","quote":"provide notice of your intent not to renew pursuant to the terms of your quote and the Wasabi Customer Agreement","supports":"how yearly RCS and Pay-Go Flex customers stop renewal"},{"id":"s27","url":"https://docs.wasabi.com/docs/auto-renew.md","title":"Auto Renew","publisher":"vendor","quote":"If you are a monthly Pay-Go user and wish to terminate, simply log in and delete your account via the Settings tab.","supports":"monthly Pay-Go ends by deleting the account"},{"id":"s28","url":"https://docs.wasabi.com/docs/auto-renew.md","title":"Auto Renew","publisher":"vendor","quote":"Note that this will immediately delete your account and any stored data, and you will be charged for any unpaid storage in arrears.","supports":"deletion is immediate; unpaid usage billed in arrears"},{"id":"s29","url":"https://docs.wasabi.com/docs/auto-renew.md","title":"Auto Renew","publisher":"vendor","quote":"The Wasabi Customer Agreement allows for the immediate deletion of data following the end of the term, and the customer would be responsible for any such loss.","supports":"data can be deleted at term end"},{"id":"s30","url":"https://docs.wasabi.com/docs/auto-renew.md","title":"Auto Renew","publisher":"vendor","quote":"Wasabi cannot agree to maintain customer data past the end of the customer's subscription term.","supports":"no grace period for data"},{"id":"s31","url":"https://docs.wasabi.com/docs/auto-renew.md","title":"Auto Renew","publisher":"vendor","quote":"If you are a potential RCS or Pay-Go Flex customer, request a quote from your account representative to remove auto-renewal.","supports":"quotes without auto-renewal"},{"id":"s32","url":"https://wasabi.com/pricing/rcs-faq","title":"Reserved Capacity Storage FAQ","publisher":"vendor","quote":"We'll notify you several times before your term ends.","supports":"renewal reminders"},{"id":"s33","url":"https://wasabi.com/pricing/rcs-faq","title":"Reserved Capacity Storage FAQ","publisher":"vendor","quote":"All stored objects must remain in the system for at least 30 days.","supports":"RCS minimum storage duration"},{"id":"s34","url":"https://docs.wasabi.com/docs/trial-data-limit.md","title":"Trial Limit and Expiration","publisher":"vendor","quote":"If the trial duration lapses before converting to a paid account, your trial account and data will be deleted.","supports":"trial accounts are deleted when the trial lapses"},{"id":"s35","url":"https://docs.wasabi.com/docs/working-with-folders-and-files.md","title":"Working With Folders and Files","publisher":"vendor","quote":"The file is downloaded to your local Downloads folder","supports":"downloading a file from the console"}],"verification":{"level":"docs","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Wasabi's documentation doesn't say whether a confirmation email is sent after an account is deleted","The Pay-Go Flex non-renewal notice period and how notice must be sent are set in the quote and the Wasabi Customer Agreement, which isn't quoted here","Where to send RCS non-renewal notice isn't stated in the RCS FAQ","Wasabi's documentation doesn't describe a bulk export of a whole bucket from the console"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Account deletion waives future 90-day minimum storage charges; usage under $0.50 isn't billed; added the Sign In panel as confirmation and that Wasabi asks you not to have Support delete it","The yearly route now covers Pay-Go Flex as well as RCS: all paid accounts auto-renew, notice follows the quote and Customer Agreement, RCS needs 30 days and sends reminders","Added that Wasabi doesn't keep data past the end of a yearly term and that lapsed trials are deleted","Added partner Control Account and console file download notes; replaced one-word quotes with full sentences","Removed an unconfirmed note about 3- and 5-year RCS terms; no App Store, Google Play or cloud marketplace billing is documented"]}},"page":"https://stackcut.io/cancel/wasabi","json":"https://stackcut.io/exits/wasabi.json","evidence":{"packet_revision":"dbd7310dd70be727d9aa5901beb1117ebe61871f0a3949ba3318f4ac02945330","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"wasabi--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"wasabi--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"washington_post","name":"The Washington Post","category":"news_magazines","website":"https://www.washingtonpost.com","domains":["washingtonpost.com","washpost.com"],"summary":"Cancel from your My Post subscription page (print: Manage subscription, then Cancel my subscription). Charges stop the next billing cycle and digital access lasts to the end of the period. Apple, Amazon, Google Play and Google News subscriptions are cancelled with them. Cancelling an add-on keeps the main subscription.","routes":[{"channel":"direct_web","applies_to":"Digital subscriptions (Core, Premium and add-ons) and print subscriptions (home delivery, same day mail, WP Weekly) bought directly from The Washington Post","who":"The subscriber, signed in to My Post","method":"self_serve","start_url":"https://www.washingtonpost.com/my-post/account/subscription/","steps":[{"do":"Sign in and open your My Post subscription page","expect":null},{"do":"For print, click Manage subscription, then Cancel my subscription. For digital, cancel from the same My Post page","expect":"Cancel my subscription (print)"},{"do":"To drop only an add-on, open the Subscription & Billing tab and click Manage or Cancel next to the add-on","expect":null}],"confirm_by":null,"effective":"Charges stop from the next billing cycle; digital access continues for the rest of the current billing period","notice":null,"refund":null,"fees":null,"source_ids":["s1","s2","s5","s6","s7","s8"]},{"channel":"apple_app_store","applies_to":"Subscriptions bought in The Washington Post app on iPhone or iPad (billed by Apple)","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then The Washington Post","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription (you may need to scroll down). For help, call Apple at 1-800-275-2273","expect":null}],"confirm_by":"The subscription shows an expiration message and no Cancel button in Subscriptions","effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s4","s9","s12","s13"]},{"channel":"google_play","applies_to":"Subscriptions bought in The Washington Post app on Android or through Google News (billed by Google)","who":"The Google Account that bought the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to your subscriptions in Google Play, signed in to the Google Account that pays","expect":"The Washington Post"},{"do":"Click Manage next to it, then Cancel subscription","expect":"a confirmation pop-up asking for a reason"},{"do":"Select a reason, then click Continue. For help, call 1-855-836-3987, the number The Post gives for Google Play","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time you have already paid for","notice":null,"refund":null,"fees":null,"source_ids":["s4","s10","s14","s15","s19"]},{"channel":"amazon","applies_to":"Subscriptions bought through Amazon (billed by Amazon)","who":"The Amazon account holder","method":"phone","start_url":null,"steps":[{"do":"Call Amazon at 1-888-280-3321 and ask to cancel your Washington Post subscription","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s4","s11"]}],"pay_less":[{"type":"downgrade","what":"Cancel only an add-on and keep the main Core or Premium digital subscription","evidence":"documented","source_ids":["s6","s7"]},{"type":"student_or_nonprofit","what":"Academic rate for the Core subscription for active K-12 educators and U.S., Mexico and Canada college students, faculty and staff; it rises to the standard Core rate once you graduate or leave the school","evidence":"documented","source_ids":["s16","s17"]}],"export":[],"after_cancel":{"access_until":"The end of the current billing period","data_kept":null,"you_lose":["Full digital access; afterwards you can read a limited number of articles a month, like any visitor"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancelling an add-on leaves the main Core or Premium subscription active: cancel both in My Post to leave entirely","Subscriptions bought through Apple, Amazon, Google Play or Google News are cancelled with that company, not in My Post","Uninstalling the app does not cancel a Google Play subscription"]},"sources":[{"id":"s1","url":"https://helpcenter.washingtonpost.com/hc/en-us/articles/360000177571-How-to-cancel-your-digital-only-subscription","title":"How to cancel your digital-only subscription","publisher":"vendor","quote":"If you purchased your subscription directly through The Washington Post, you can go to your My Post profile to cancel","supports":"where to cancel a digital subscription"},{"id":"s2","url":"https://helpcenter.washingtonpost.com/hc/en-us/articles/360000177571-How-to-cancel-your-digital-only-subscription","title":"How to cancel your digital-only subscription","publisher":"vendor","quote":"When you cancel, we will stop charging your account the following billing cycle. Your digital access will continue for the remainder of the current billing period.","supports":"when the cancellation takes effect"},{"id":"s3","url":"https://helpcenter.washingtonpost.com/hc/en-us/articles/360000177571-How-to-cancel-your-digital-only-subscription","title":"How to cancel your digital-only subscription","publisher":"vendor","quote":"Afterward, you will still be able to view a limited number of articles a month, just like any other visitor.","supports":"what you keep after cancelling"},{"id":"s4","url":"https://helpcenter.washingtonpost.com/hc/en-us/articles/360000177571-How-to-cancel-your-digital-only-subscription","title":"How to cancel your digital-only subscription","publisher":"vendor","quote":"If you purchased your subscription through an App Store such as the Apple App Store, Amazon or Google Play, please refer to the app store's terms and conditions.","supports":"the Apple, Amazon and Google Play routes"},{"id":"s5","url":"https://helpcenter.washingtonpost.com/hc/en-us/articles/115004026387-How-to-cancel-your-Washington-Post-print-subscription","title":"How to cancel your Washington Post print subscription","publisher":"vendor","quote":"You may cancel your Washington Post home delivery, same day mail, or WP Weekly subscription at any time, by going into your My Post account","supports":"which print subscriptions can be cancelled online"},{"id":"s6","url":"https://helpcenter.washingtonpost.com/hc/en-us/articles/360000177571-How-to-cancel-your-digital-only-subscription","title":"How to cancel your digital-only subscription","publisher":"vendor","quote":"You can cancel your add-on subscription in My Post under the \"Subscription & Billing\" tab, by clicking the \"Manage or Cancel\" button next to the add-on.","supports":"cancelling an add-on"},{"id":"s7","url":"https://helpcenter.washingtonpost.com/hc/en-us/articles/360000177571-How-to-cancel-your-digital-only-subscription","title":"How to cancel your digital-only subscription","publisher":"vendor","quote":"When canceling your add-on, the Primary Core or Premium digital news subscription will remain active.","supports":"an add-on cancel keeps the main subscription"},{"id":"s8","url":"https://helpcenter.washingtonpost.com/hc/en-us/articles/115004026387-How-to-cancel-your-Washington-Post-print-subscription","title":"How to cancel your Washington Post print subscription","publisher":"vendor","quote":"click on 'Manage subscription', then click the \"Cancel my subscription\" link.","supports":"the print cancel buttons"},{"id":"s9","url":"https://helpcenter.washingtonpost.com/hc/en-us/articles/360000177571-How-to-cancel-your-digital-only-subscription","title":"How to cancel your digital-only subscription","publisher":"vendor","quote":"To cancel your subscription via Apple please call: 1-800-275-2273","supports":"Apple's phone number for help"},{"id":"s10","url":"https://helpcenter.washingtonpost.com/hc/en-us/articles/360000177571-How-to-cancel-your-digital-only-subscription","title":"How to cancel your digital-only subscription","publisher":"vendor","quote":"To cancel your subscription via Google Play please call: 1-855-836-3987 To cancel your subscription via Google News please visit: https://play.google.com/store/account/subscriptions","supports":"the Google Play and Google News route"},{"id":"s11","url":"https://helpcenter.washingtonpost.com/hc/en-us/articles/360000177571-How-to-cancel-your-digital-only-subscription","title":"How to cancel your digital-only subscription","publisher":"vendor","quote":"To cancel your subscription via Amazon please call: 1-888-280-3321","supports":"the Amazon route"},{"id":"s12","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple cancel steps"},{"id":"s13","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm an Apple cancellation"},{"id":"s14","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"the Google Play cancel steps"},{"id":"s15","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when Google Play access ends"},{"id":"s16","url":"https://helpcenter.washingtonpost.com/hc/en-us/articles/115002035092-Academic-rate-for-the-Core-subscription","title":"Academic rate for the Core subscription","publisher":"vendor","quote":"Active K-12 educators and full-time and part-time U.S., MX, and CA college students, graduate students, faculty, and staff are eligible for the academic rate","supports":"who gets the academic rate"},{"id":"s17","url":"https://helpcenter.washingtonpost.com/hc/en-us/articles/115002035092-Academic-rate-for-the-Core-subscription","title":"Academic rate for the Core subscription","publisher":"vendor","quote":"After you graduate or no longer work at your eligible school, your subscription rate will increase to our standard Core subscription rate.","supports":"when the academic rate ends"},{"id":"s18","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"Important: When you uninstall an app, your subscription won't cancel.","supports":"the uninstall tip"},{"id":"s19","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"For the subscription you want to cancel, click Manage. Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.","supports":"the Google Play confirmation pop-up step"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["The Washington Post's Terms of Sale and privacy policy on washingtonpost.com couldn't be read, so refund terms, renewal notice, data kept and data export aren't documented here","The help article does not name the cancel button for digital subscriptions, or say how a cancellation is confirmed","Amazon's own cancel steps were not read; only the Amazon phone number The Post gives is included","Whether Apple-billed access runs to the end of the paid period is not stated on Apple's cancel page"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Google Play route: added a source quote for the confirmation pop-up step","Amazon's help page and the washingtonpost.com terms still couldn't be read; the Amazon number is as The Post gives it"]}},"delete_account":{"url":"https://helpcenter.washingtonpost.com/hc/en-us/requests/new","difficulty":"hard","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/washington_post","json":"https://stackcut.io/exits/washington_post.json","evidence":{"packet_revision":"151adf278e448fe37a10b278d08fd2bc69abb43d95c85a44831323535e4c28ef","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"washington-post--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"washington-post--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"washington-post--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"washington-post--amazon--r4","channel":"amazon","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"wave","name":"Wave","category":"business_finance","website":"https://www.waveapps.com","domains":["waveapps.com"],"summary":"Cancel Pro or Receipts on the web in Business settings, Manage Subscriptions, Manage subscription, Cancel Subscription; features last to the period's end. iOS or Google Play purchases cancel there. Payroll is separate: Business settings, Payroll, Billing, Cancel Payroll Subscription; the final bill arrives the month after.","routes":[{"channel":"direct_web","label":"Pro or Receipts Plan","applies_to":"Pro Plan and Receipts Plan subscriptions bought on the Wave website","who":"A user signed in to the business who can open Business settings (the help page names no role)","method":"self_serve","start_url":null,"steps":[{"do":"Sign in at waveapps.com and click your business name in the top right corner (on a mobile browser, tap Settings in the bottom menu)","expect":"Business settings"},{"do":"Select Business settings, scroll down to Other and select Manage Subscriptions","expect":"Manage subscription"},{"do":"Under your current plan, select Manage subscription, then choose the plan to cancel in the pop-up box","expect":"Cancel Subscription"},{"do":"Select Cancel Subscription","expect":null}],"confirm_by":"The plan shows a scheduled cancellation, with Remove scheduled cancellation available to undo it","effective":"Pro or Receipts Plan features stay until the end of the current subscription period","notice":"None stated: you can unsubscribe at any time, and it takes effect at the end of the billing period","refund":"Subject to Wave's Paid Subscription Terms of Service; web subscribers request one from the Support Team through Mave, Wave's support chatbot (type Subscription plan refund)","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12"]},{"channel":"apple_app_store","applies_to":"Pro or Receipts Plan bought in the Wave iOS app","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then the Wave subscription","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription","expect":null}],"confirm_by":"No Cancel button, or an expiration message in red text, on the subscription in Apple's Subscriptions","effective":"Plan features stay until the end of the current subscription period","notice":null,"refund":"Request it through the App Store: refunds are subject to Apple's policies","fees":null,"source_ids":["s13","s14","a1","a2","s1"]},{"channel":"google_play","applies_to":"Pro or Receipts Plan bought in the Wave Android app through Google Play","who":"The Google Account that bought the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to your subscriptions in Google Play","expect":"Wave"},{"do":"Click Manage next to the Wave subscription, then Cancel subscription","expect":null}],"confirm_by":null,"effective":"You keep access for the time you have already paid for","notice":null,"refund":"Request it through the Google Play Store: refunds are subject to Google's policies","fees":null,"source_ids":["s13","s14","g1","g2"]},{"channel":"direct_web","label":"Wave Payroll","applies_to":"Wave Payroll subscriptions (US and Canada)","who":"A user signed in to the business who can open payroll Billing in Business settings (the help page names no role)","method":"self_serve","start_url":null,"steps":[{"do":"Sign in at waveapps.com, click your business name at the top right, then Business settings","expect":"Payroll"},{"do":"In the Settings menu, under Payroll, click Billing","expect":"Cancel Payroll Subscription"},{"do":"Click Cancel Payroll Subscription","expect":"an offer to switch to a limited-access subscription, and No thanks, I'd prefer to cancel"},{"do":"Click No thanks, I'd prefer to cancel, then follow the prompts","expect":null}],"confirm_by":null,"effective":"Payroll stays available until the end of the month in which you cancel, but only payrolls with a paydate in that month can be approved; after that you lose access to payroll data. US: cancel in any month except January, April, July or October and Wave won't file quarter-end or year-end forms","notice":null,"refund":null,"fees":"Your final payroll bill comes the month after you cancel","source_ids":["s15","s16","s17","s18","s19","s20","s21","s49","s50","s51","s52","s53"]}],"pay_less":[{"type":"free_plan","what":"The free Starter plan keeps unlimited estimates, invoices, bills and bookkeeping records","evidence":"documented","source_ids":["s22"]},{"type":"downgrade","what":"Swap Pro for the Receipts Plan ($11/month or $96/year on Starter, against Pro at $19/month). On the web or Android, cancel Pro, then subscribe to Receipts; on iOS, change it in the App Store. The new plan starts when the Pro period ends","evidence":"documented","source_ids":["s23","s24","s25","s26"]},{"type":"annual_billing","what":"Pro costs $190 a year billed annually, against $19 a month billed monthly","evidence":"documented","source_ids":["s26","s27"]},{"type":"pause","what":"Pause Payroll for up to 6 months with a limited-access subscription ($17 a month in the US, $10 in Canada; payrolls can't be approved or run): Business settings, Payroll, Billing, Cancel Payroll Subscription, Switch my Subscription. Full access lasts to the end of that month; the full fee resumes when the pause ends","evidence":"documented","source_ids":["s28","s29","s30","s31","s54","s55","s56"]}],"export":[{"data":"Accounting data (transactions, invoices, customers, vendors, bills), receipts, and payroll data including employee information and pay stubs","how":"In Business settings, scroll down to Other and click Data Export, then select Accounting, Receipts or Payroll; the download link is emailed","format":"Accounting: four XLS or CSV files. Receipts: a ZIP of the uploaded receipt images. Payroll: two CSV files","limits":"The payroll export is for Canadian businesses only; Viewer and Editor roles can't export; the email link is active for 24 hours","source_ids":["s32","s33","s34","s35","s36","s37","s38","s39","s40"]},{"data":"Payroll tax forms","how":"Download them from Payroll, Tax forms before the end of the month in which you cancel Payroll","format":null,"limits":"Access to payroll data ends at the end of the month you cancel","source_ids":["s41","s20"]}],"after_cancel":{"access_until":"Pro or Receipts: the end of the current subscription period. Payroll: the end of the month in which you cancel","data_kept":"Not stated for a cancelled Pro or Receipts plan. After Payroll ends you lose access to payroll data. Closing the Wave account permanently deletes all personal and business data, though Wave must keep payment history for a period","you_lose":["Pro or Receipts Plan features at the end of the subscription period","Access to payroll data at the end of the month you cancel Payroll","US payroll: Wave's quarter-end and year-end filings, unless you cancel in January, April, July or October"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"Payroll: after Cancel Payroll Subscription, Wave offers a switch to a limited-access (paused) subscription; click No thanks, I'd prefer to cancel to go on","tips":["Pro or Receipts bought in the Wave mobile app can only be cancelled in iOS settings or the Google Play Store","Payroll is a separate subscription with its own cancel flow, and it must be cancelled before the Wave account can be deleted","US payroll: to have Wave complete a quarter's tax filings, cancel in January, April, July or October; in other months it pays taxes due by month-end but won't file quarter-end or year-end forms. A business that stops operating must file its final returns itself","A subscription that doesn't renew automatically needs no cancelling","A scheduled web cancellation can be undone with Remove scheduled cancellation","Canada: if switching payroll providers, issue ROEs before the Wave payroll subscription ends","Download payroll tax forms (Payroll, Tax forms) before the month you cancel ends","Closing the account (Profile settings, Personal Information, Close This Wave Account) permanently deletes every business in it: export first"]},"sources":[{"id":"s1","url":"https://support.waveapps.com/hc/en-us/articles/21234118811412-Cancel-a-Pro-or-Receipts-Plan-subscription","title":"Cancel a Pro or Receipts Plan subscription","publisher":"vendor","quote":"After canceling your subscription, you will have access to Pro or Receipts Plan features until the end of your initial subscription period.","supports":"when a cancel takes effect"},{"id":"s2","url":"https://support.waveapps.com/hc/en-us/articles/21234118811412-Cancel-a-Pro-or-Receipts-Plan-subscription","title":"Cancel a Pro or Receipts Plan subscription","publisher":"vendor","quote":"Otherwise, click your business name in the top right corner.","supports":"where the flow starts"},{"id":"s3","url":"https://support.waveapps.com/hc/en-us/articles/21234118811412-Cancel-a-Pro-or-Receipts-Plan-subscription","title":"Cancel a Pro or Receipts Plan subscription","publisher":"vendor","quote":"Select Business settings.","supports":"the Business settings step"},{"id":"s4","url":"https://support.waveapps.com/hc/en-us/articles/21234118811412-Cancel-a-Pro-or-Receipts-Plan-subscription","title":"Cancel a Pro or Receipts Plan subscription","publisher":"vendor","quote":"From the Settings menu, scroll down to Other and select Manage Subscriptions.","supports":"the Manage Subscriptions step"},{"id":"s5","url":"https://support.waveapps.com/hc/en-us/articles/21234118811412-Cancel-a-Pro-or-Receipts-Plan-subscription","title":"Cancel a Pro or Receipts Plan subscription","publisher":"vendor","quote":"Under your current plan, select Manage subscription.","supports":"the Manage subscription step"},{"id":"s6","url":"https://support.waveapps.com/hc/en-us/articles/21234118811412-Cancel-a-Pro-or-Receipts-Plan-subscription","title":"Cancel a Pro or Receipts Plan subscription","publisher":"vendor","quote":"In the pop-up box, select the plan you want to cancel.","supports":"choosing the plan"},{"id":"s7","url":"https://support.waveapps.com/hc/en-us/articles/21234118811412-Cancel-a-Pro-or-Receipts-Plan-subscription","title":"Cancel a Pro or Receipts Plan subscription","publisher":"vendor","quote":"Select Cancel Subscription.","supports":"the final step"},{"id":"s8","url":"https://support.waveapps.com/hc/en-us/articles/21234118811412-Cancel-a-Pro-or-Receipts-Plan-subscription","title":"Cancel a Pro or Receipts Plan subscription","publisher":"vendor","quote":"Select Remove scheduled cancellation.","supports":"a scheduled cancellation shows and can be undone"},{"id":"s9","url":"https://support.waveapps.com/hc/en-us/articles/21234118811412-Cancel-a-Pro-or-Receipts-Plan-subscription","title":"Cancel a Pro or Receipts Plan subscription","publisher":"vendor","quote":"Refunds are subject to Wave's Paid Subscription Terms of Service.","supports":"the refund policy"},{"id":"s10","url":"https://support.waveapps.com/hc/en-us/articles/21234118811412-Cancel-a-Pro-or-Receipts-Plan-subscription","title":"Cancel a Pro or Receipts Plan subscription","publisher":"vendor","quote":"If you subscribed to a plan on the web version of Wave, you will need our Support Team's help to request a refund.","supports":"web refunds go through Support"},{"id":"s11","url":"https://support.waveapps.com/hc/en-us/articles/21234118811412-Cancel-a-Pro-or-Receipts-Plan-subscription","title":"Cancel a Pro or Receipts Plan subscription","publisher":"vendor","quote":"To contact them, open Mave, Wave's support chatbot, and type Subscription plan refund.","supports":"how to ask for a refund"},{"id":"s12","url":"https://www.waveapps.com/pricing","title":"Wave pricing","publisher":"vendor","quote":"you can unsubscribe at any time! The cancellation of your subscription will take effect at the end of the billing period in which you cancel.","supports":"no notice needed; effective at the period's end"},{"id":"s13","url":"https://support.waveapps.com/hc/en-us/articles/21234118811412-Cancel-a-Pro-or-Receipts-Plan-subscription","title":"Cancel a Pro or Receipts Plan subscription","publisher":"vendor","quote":"Your Pro or Receipts Plan subscription can only be canceled through your iOS settings or the Google Play Store.","supports":"the Apple and Google Play routes"},{"id":"s14","url":"https://support.waveapps.com/hc/en-us/articles/21234118811412-Cancel-a-Pro-or-Receipts-Plan-subscription","title":"Cancel a Pro or Receipts Plan subscription","publisher":"vendor","quote":"If you subscribed to a plan on the mobile app, you can request a refund through the App Store or Google Play Store, as refunds are subject to their policies.","supports":"app store refunds"},{"id":"a1","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"a2","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"g1","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"the Google Play steps"},{"id":"g2","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when access ends on Google Play"},{"id":"s15","url":"https://support.waveapps.com/hc/en-us/articles/115002178823-Cancel-your-payroll-subscription","title":"Cancel your payroll subscription","publisher":"vendor","quote":"In the Settings menu, under Payroll, click Billing.","supports":"where Payroll is cancelled"},{"id":"s16","url":"https://support.waveapps.com/hc/en-us/articles/115002178823-Cancel-your-payroll-subscription","title":"Cancel your payroll subscription","publisher":"vendor","quote":"Click Cancel Payroll Subscription.","supports":"the Payroll cancel button"},{"id":"s17","url":"https://support.waveapps.com/hc/en-us/articles/115002178823-Cancel-your-payroll-subscription","title":"Cancel your payroll subscription","publisher":"vendor","quote":"To cancel, click No thanks, I'd prefer to cancel, then follow the prompts.","supports":"declining the offer and confirming"},{"id":"s18","url":"https://support.waveapps.com/hc/en-us/articles/115002178823-Cancel-your-payroll-subscription","title":"Cancel your payroll subscription","publisher":"vendor","quote":"You still have access to payroll until the end of the month in which you cancel.","supports":"when Payroll access ends"},{"id":"s19","url":"https://support.waveapps.com/hc/en-us/articles/115002178823-Cancel-your-payroll-subscription","title":"Cancel your payroll subscription","publisher":"vendor","quote":"Your final bill will be the month after you cancel your payroll subscription.","supports":"the final Payroll bill"},{"id":"s20","url":"https://support.waveapps.com/hc/en-us/articles/115002178823-Cancel-your-payroll-subscription","title":"Cancel your payroll subscription","publisher":"vendor","quote":"At the end of the month, you will no longer have access to your payroll data.","supports":"payroll data access ends"},{"id":"s21","url":"https://support.waveapps.com/hc/en-us/articles/115002178823-Cancel-your-payroll-subscription","title":"Cancel your payroll subscription","publisher":"vendor","quote":"issue your ROEs before your Wave payroll subscription ends.","supports":"Canadian ROEs before Payroll ends"},{"id":"s22","url":"https://www.waveapps.com/pricing","title":"Wave pricing","publisher":"vendor","quote":"Create unlimited estimates, invoices, bills, and bookkeeping records","supports":"what the free Starter plan keeps"},{"id":"s23","url":"https://support.waveapps.com/hc/en-us/articles/43239499507220-Change-from-Pro-Plan-to-Receipts-Plan","title":"Change from Pro Plan to Receipts Plan","publisher":"vendor","quote":"cancel your Pro Plan subscription, then subscribe to the Receipts Plan","supports":"how to switch to Receipts on the web or Android"},{"id":"s24","url":"https://support.waveapps.com/hc/en-us/articles/43239499507220-Change-from-Pro-Plan-to-Receipts-Plan","title":"Change from Pro Plan to Receipts Plan","publisher":"vendor","quote":"Your new plan will start after your current Pro subscription period ends.","supports":"when the switch takes effect"},{"id":"s25","url":"https://www.waveapps.com/pricing","title":"Wave pricing","publisher":"vendor","quote":"$11/month OR $96/year","supports":"the Receipts price on Starter"},{"id":"s26","url":"https://www.waveapps.com/pricing","title":"Wave pricing","publisher":"vendor","quote":"$19 USD/month","supports":"the monthly Pro price"},{"id":"s27","url":"https://www.waveapps.com/pricing","title":"Wave pricing","publisher":"vendor","quote":"$190 USD/year","supports":"the annual Pro price"},{"id":"s28","url":"https://support.waveapps.com/hc/en-us/articles/46450800020884-Switch-to-a-limited-access-payroll-subscription","title":"Switch to a limited-access payroll subscription","publisher":"vendor","quote":"You can pause your payroll subscription for up to 6 months at a time.","supports":"the Payroll pause"},{"id":"s29","url":"https://support.waveapps.com/hc/en-us/articles/46450800020884-Switch-to-a-limited-access-payroll-subscription","title":"Switch to a limited-access payroll subscription","publisher":"vendor","quote":"Select Switch my Subscription.","supports":"the pause step"},{"id":"s30","url":"https://support.waveapps.com/hc/en-us/articles/46450800020884-Switch-to-a-limited-access-payroll-subscription","title":"Switch to a limited-access payroll subscription","publisher":"vendor","quote":"You have full access to all payroll features until the end of the month in which you switch to a limited-access payroll subscription.","supports":"access during the switch month"},{"id":"s31","url":"https://support.waveapps.com/hc/en-us/articles/46450800020884-Switch-to-a-limited-access-payroll-subscription","title":"Switch to a limited-access payroll subscription","publisher":"vendor","quote":"When your limited-access subscription ends, you are charged the full-access payroll subscription fee.","supports":"billing after the pause"},{"id":"s32","url":"https://support.waveapps.com/hc/en-us/articles/4411360860692-Download-your-account-data","title":"Download your account data","publisher":"vendor","quote":"In the Settings menu, scroll down to Other, then click Data Export.","supports":"where the export is"},{"id":"s33","url":"https://support.waveapps.com/hc/en-us/articles/4411360860692-Download-your-account-data","title":"Download your account data","publisher":"vendor","quote":"Select the data file(s) you want to download: Accounting, Receipts or Payroll.","supports":"what can be exported"},{"id":"s34","url":"https://support.waveapps.com/hc/en-us/articles/4411360860692-Download-your-account-data","title":"Download your account data","publisher":"vendor","quote":"Download files containing all of your transactions, invoices, customers, vendors, bills, receipts, employee information, and pay stubs from your Wave account.","supports":"the export contents"},{"id":"s35","url":"https://support.waveapps.com/hc/en-us/articles/4411360860692-Download-your-account-data","title":"Download your account data","publisher":"vendor","quote":"four XLS or CSV files","supports":"the accounting export format"},{"id":"s36","url":"https://support.waveapps.com/hc/en-us/articles/4411360860692-Download-your-account-data","title":"Download your account data","publisher":"vendor","quote":"a ZIP file with all uploaded receipt images in their original file types","supports":"the receipts export format"},{"id":"s37","url":"https://support.waveapps.com/hc/en-us/articles/4411360860692-Download-your-account-data","title":"Download your account data","publisher":"vendor","quote":"two CSV files","supports":"the payroll export format"},{"id":"s38","url":"https://support.waveapps.com/hc/en-us/articles/4411360860692-Download-your-account-data","title":"Download your account data","publisher":"vendor","quote":"Available for Canadian businesses only","supports":"the payroll export is Canada-only"},{"id":"s39","url":"https://support.waveapps.com/hc/en-us/articles/4411360860692-Download-your-account-data","title":"Download your account data","publisher":"vendor","quote":"Viewer and Editor user roles do not have access to data export.","supports":"who can't export"},{"id":"s40","url":"https://support.waveapps.com/hc/en-us/articles/4411360860692-Download-your-account-data","title":"Download your account data","publisher":"vendor","quote":"The email link is active for 24 hours.","supports":"the download link limit"},{"id":"s41","url":"https://support.waveapps.com/hc/en-us/articles/115002178823-Cancel-your-payroll-subscription","title":"Cancel your payroll subscription","publisher":"vendor","quote":"download your tax forms from Payroll > Tax forms","supports":"saving payroll tax forms"},{"id":"s42","url":"https://support.waveapps.com/hc/en-us/articles/208624206","title":"Delete your Wave account","publisher":"vendor","quote":"If you have any payroll subscriptions, you must cancel them before deleting your account.","supports":"Payroll must be cancelled before deleting"},{"id":"s43","url":"https://support.waveapps.com/hc/en-us/articles/208624206","title":"Delete your Wave account","publisher":"vendor","quote":"Deleting your Wave account deletes all your personal and business data for all businesses in your account.","supports":"what deleting removes"},{"id":"s44","url":"https://support.waveapps.com/hc/en-us/articles/208624206","title":"Delete your Wave account","publisher":"vendor","quote":"Scroll to the bottom of the page and click Close This Wave Account.","supports":"where the account is closed"},{"id":"s45","url":"https://support.waveapps.com/hc/en-us/articles/115005859386-I-deleted-my-Wave-account-and-I-need-it-back-what-do-I-do","title":"I deleted my Wave account and I need it back - what do I do?","publisher":"vendor","quote":"Deleting your Wave account is permanent and cannot be undone.","supports":"deletion is permanent"},{"id":"s46","url":"https://support.waveapps.com/hc/en-us/articles/115005859386-I-deleted-my-Wave-account-and-I-need-it-back-what-do-I-do","title":"I deleted my Wave account and I need it back - what do I do?","publisher":"vendor","quote":"Wave is required to retain that payment history for a certain period of time.","supports":"payment history is kept"},{"id":"s47","url":"https://support.waveapps.com/hc/en-us/articles/21234118811412-Cancel-a-Pro-or-Receipts-Plan-subscription","title":"Cancel a Pro or Receipts Plan subscription","publisher":"vendor","quote":"If you have a subscription that doesn't automatically renew, you don't need to take any action to cancel it.","supports":"non-renewing plans need no cancelling"},{"id":"s48","url":"https://support.waveapps.com/hc/en-us/articles/21552861287828-Change-your-Pro-or-Receipts-subscription-plan-period","title":"Change your Pro or Receipts subscription plan period","publisher":"vendor","quote":"If you subscribed through the Wave mobile app on iOS, switch from an annual to a monthly subscription through the App Store.","supports":"iOS plan changes go through the App Store"},{"id":"s49","url":"https://support.waveapps.com/hc/en-us/articles/360053213191","title":"[US] Ending tax payments and filings with Wave","publisher":"vendor","quote":"Ending tax service in February, March, May, June, August, September, November, or December","supports":"the months in which Wave files no quarter-end forms"},{"id":"s50","url":"https://support.waveapps.com/hc/en-us/articles/360053213191","title":"[US] Ending tax payments and filings with Wave","publisher":"vendor","quote":"Not file quarter-end or year-end forms","supports":"no quarter-end or year-end filing after a cancel in those months"},{"id":"s51","url":"https://support.waveapps.com/hc/en-us/articles/360053213191","title":"[US] Ending tax payments and filings with Wave","publisher":"vendor","quote":"Complete quarterly payments and filings due in the month you cancel","supports":"April, July or October: Wave completes that month's quarterly filings"},{"id":"s52","url":"https://support.waveapps.com/hc/en-us/articles/360053213191","title":"[US] Ending tax payments and filings with Wave","publisher":"vendor","quote":"if your business is no longer operational, you must complete final tax filings outside of Wave","supports":"final filings are the business's job"},{"id":"s53","url":"https://support.waveapps.com/hc/en-us/articles/115002178823-Cancel-your-payroll-subscription","title":"Cancel your payroll subscription","publisher":"vendor","quote":"Once you confirm your cancellation, you can only approve payrolls with a paydate that falls within the month you cancelled.","supports":"which payrolls can still run"},{"id":"s54","url":"https://support.waveapps.com/hc/en-us/articles/360043628111","title":"Limited-access payroll subscription","publisher":"vendor","quote":"A limited-access payroll subscription for businesses in the United States is $17 per month.","supports":"the US limited-access fee"},{"id":"s55","url":"https://support.waveapps.com/hc/en-us/articles/360043628111","title":"Limited-access payroll subscription","publisher":"vendor","quote":"A limited-access payroll subscription for businesses in Canada is $10 per month.","supports":"the Canadian limited-access fee"},{"id":"s56","url":"https://support.waveapps.com/hc/en-us/articles/360043628111","title":"Limited-access payroll subscription","publisher":"vendor","quote":"Approve or process payrolls","supports":"what limited access can't do (listed under what you can't do)"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Wave's Subscription Services terms couldn't be read, so auto-renewal and refund terms aren't confirmed","Which user roles can cancel Pro, Receipts or Payroll is not stated","Whether a business moves to the free Starter plan when Pro ends is not stated","Wave Advisors (bookkeeping service) cancellation was not researched"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Payroll effective, tip and you_lose: in the US, cancelling outside January, April, July or October means Wave won't file quarter-end or year-end forms; final filings are the business's job (s49-s52)","Payroll effective: only payrolls with a paydate in the cancel month can be approved (s53)","Pause: limited access costs $17 a month (US) or $10 (Canada) and can't run payroll (s54-s56)","Re-checked every help-center quote: all verbatim. The Paid Subscription Terms page still couldn't be read"]}},"stackcut":{"vendor_id":"wave","name":"Wave","recipes":[{"id":"replace-wave","title":"Small business accounting","best_year_one_net":178}]},"page":"https://stackcut.io/cancel/wave","json":"https://stackcut.io/exits/wave.json","evidence":{"packet_revision":"4f45693d48df083488d60bee9fb3571cdc5a6eca5bbc1cb34c881e1c95e8dc8f","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"wave--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"wave--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"wave--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"wave--direct-web--r4","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"webex","name":"Webex","category":"communication","website":"https://www.webex.com","domains":["webex.com"],"summary":"Paid plans bought online are cancelled in your Webex account management portal, or downgraded to Webex Free at any time; a downgraded plan runs to the end of the billing period. Webex Enterprise goes through sales. Gotcha: Webex publishes no portal steps or refund policy on its pricing pages.","routes":[{"channel":"direct_web","label":"Paid plans bought online","applies_to":"Webex paid plans bought online (paid by credit or debit card, PayPal or Apple Pay)","who":"The person who manages the plan in the Webex account management portal","method":"self_serve","start_url":null,"steps":[{"do":"Sign in to your Webex account management portal","expect":null},{"do":"Cancel the paid plan, or downgrade it to Webex Free","expect":null}],"confirm_by":null,"effective":"If you downgrade with time left in the billing period, you keep the current plan until that period ends; after it ends, you're moved to Webex Free","notice":null,"refund":null,"fees":null,"source_ids":["s1","s2","s3","s11"]},{"channel":"sales_contract","label":"Webex Enterprise","applies_to":"Webex Enterprise subscriptions, priced through Webex sales","who":"The customer's administrator, with Webex sales","method":"contact_sales","start_url":"https://www.webex.com/contact-sales.html","steps":[{"do":"Contact Webex sales about ending or not renewing the Enterprise subscription, and check your order or contract for its term and notice rules","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s4","s5"]}],"pay_less":[{"type":"free_plan","what":"Webex Free costs $0 with no payment details: unlimited meetings of up to 40 minutes each, with up to 100 attendees. You can downgrade a paid plan to it at any time","evidence":"documented","source_ids":["s1","s6","s7","s8","s9"]}],"export":[],"after_cancel":{"access_until":"The end of the current billing period, when you downgrade with time left in it; the account then moves to Webex Free","data_kept":null,"you_lose":["Meetings longer than 40 minutes and more than 100 attendees (Webex Free limits)"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Downgrading to Webex Free keeps the account; the paid plan runs until the end of the billing period","Webex Enterprise is priced and sold through sales, so ending it goes through your sales contact and your contract"]},"sources":[{"id":"s1","url":"https://pricing.webex.com/us/en/","title":"Webex plans and pricing","publisher":"vendor","quote":"You can cancel your paid plan any time via your account management portal. You can also downgrade to a free plan at any time.","supports":"where to cancel, and downgrading to free"},{"id":"s2","url":"https://pricing.webex.com/us/en/hybrid-work/meetings/","title":"Webex plans and pricing: Meetings","publisher":"vendor","quote":"If you downgrade with time left in your billing period, you can continue to use your current plan until the current billing period ends.","supports":"when a downgrade takes effect"},{"id":"s3","url":"https://pricing.webex.com/us/en/","title":"Webex plans and pricing","publisher":"vendor","quote":"We accept credit cards, debit cards, PayPal, and Apple Pay.","supports":"how online plans are paid"},{"id":"s4","url":"https://pricing.webex.com/us/en/","title":"Webex plans and pricing","publisher":"vendor","quote":"Webex Enterprise","supports":"the Enterprise plan"},{"id":"s5","url":"https://pricing.webex.com/us/en/","title":"Webex plans and pricing","publisher":"vendor","quote":"Let's talk","supports":"Enterprise pricing goes through sales"},{"id":"s6","url":"https://pricing.webex.com/us/en/","title":"Webex plans and pricing","publisher":"vendor","quote":"Unlimited meetings, up to 40 min per meeting","supports":"the free plan's meeting length"},{"id":"s7","url":"https://pricing.webex.com/us/en/","title":"Webex plans and pricing","publisher":"vendor","quote":"Up to 100 attendees per meeting","supports":"the free plan's attendee limit"},{"id":"s8","url":"https://pricing.webex.com/us/en/","title":"Webex plans and pricing","publisher":"vendor","quote":"No, we don't take your credit card or any payment details when you sign up for a free plan.","supports":"the free plan needs no payment details"},{"id":"s9","url":"https://pricing.webex.com/us/en/","title":"Webex plans and pricing","publisher":"vendor","quote":"$0","supports":"the free plan's price"},{"id":"s10","url":"https://apps.apple.com/us/app/webex/id833967564","title":"Webex (App Store)","publisher":"platform","quote":"In-App Purchases","supports":"the Webex iOS app lists in-app purchases (not documented on Webex's own pages)"},{"id":"s11","url":"https://pricing.webex.com/us/en/","title":"Webex plans and pricing","publisher":"vendor","quote":"After the current billing period ends, you'll be moved to a Webex free plan.","supports":"the account moves to Webex Free"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Webex's pricing pages don't give the steps to cancel or the address of the account management portal, and no Webex help article on cancelling an online plan is confirmed here","Refund, auto-renewal and notice terms for online plans, and Enterprise contract terms (renewal, notice), aren't confirmed here","The Webex iPhone app's App Store listing shows in-app purchases, but Webex's own pages don't document Apple or Google billing, so no app-store route is given","The US pricing pages list only Webex Free and Webex Enterprise; whether other paid plans are still sold online isn't confirmed","What happens to recordings and other data after cancelling isn't documented on Webex's pricing pages"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"partial","notes":["Re-checked both routes against Webex's pricing pages: cancelling in the account management portal, downgrading to Free at any time and keeping the plan to the end of the billing period are confirmed","Added that the account moves to Webex Free when the billing period ends (s11)","No Webex help article with portal steps, refund or renewal terms could be found from Webex's own pages, so the packet stays partial"]}},"delete_account":{"url":"https://help.webex.com/en-us/5m4i4y/Delete-Your-Free-Webex-Account#id_111643","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/webex","json":"https://stackcut.io/exits/webex.json","evidence":{"packet_revision":"ae2def8334723bac78c60e5e300fe88305bc7c63e04feba7653c6418f164c4ed","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"webex--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"webex--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"webflow","name":"Webflow","category":"productivity","website":"https://webflow.com","domains":["webflow.com","webflow.io"],"summary":"Site plans and Workspace plans are billed and cancelled separately: cancel each by downgrading to the free Starter plan under Plans. Paid features last to the end of the billing period, then a cancelled Site plan's site is unpublished from its custom domains and webflow.io subdomain. Renewals aren't refunded.","routes":[{"channel":"direct_web","label":"Site plans","applies_to":"Site plans (each site's hosting plan, including Ecommerce)","who":"A signed-in user who can manage the site's plan","method":"self_serve","start_url":null,"steps":[{"do":"Remove any add-ons first (for Ecommerce, disable checkout)","expect":null},{"do":"Open Site settings, then Plans, then the Website tab, and choose Downgrade to Starter","expect":"Continue to downgrade"},{"do":"Choose Continue to downgrade, optionally pick a reason, then click Downgrade to Starter","expect":"a banner at the top of the Plans page showing when the downgrade takes effect"},{"do":"To cancel at once instead, choose Downgrade now on the same tab","expect":null}],"confirm_by":"A banner at the top of the Plans page shows when the downgrade will take effect","effective":"Paid features last to the end of the current billing period (or end at once with Downgrade now); then custom domains are removed and the site is unpublished","notice":"Cancel before the next billing date to avoid renewal; annual plans send a reminder at least 7 days before","refund":"New plans are fully refundable if you cancel and request a refund within 14 days of the first purchase; renewals, add-ons and seats are not refundable, and cancelling doesn't refund the current cycle","fees":null,"source_ids":["s1","s21","s2","s3","s4","s20","s5","s11","s12"]},{"channel":"direct_web","label":"Workspace plans","applies_to":"Workspace plans (freelancer, agency and team plans for the Workspace)","who":"A signed-in user who can manage the Workspace's plan","method":"self_serve","start_url":null,"steps":[{"do":"Remove all team members and all seats from the Workspace plan","expect":null},{"do":"Open the Workspace, click Plans, then Downgrade to Starter","expect":"an optional reason"},{"do":"Optionally choose a reason, then click Downgrade Workspace plan to confirm","expect":null}],"confirm_by":null,"effective":"The Workspace plan stays active until the end of the current billing period, then switches to the free Starter Workspace plan","notice":"Cancel before the next billing date to avoid renewal; annual plans send a reminder at least 7 days before","refund":"New plans are fully refundable if you cancel and request a refund within 14 days of the first purchase; renewals, add-ons and seats are not refundable","fees":null,"source_ids":["s8","s9","s10","s11","s12"]}],"pay_less":[{"type":"downgrade","what":"Move a site to a lower paid Site plan: it takes effect at once, with prorated credit for unused time on the higher plan","evidence":"documented","source_ids":["s6"]},{"type":"annual_billing","what":"Yearly billing is charged upfront at a discounted rate","evidence":"documented","source_ids":["s7"]},{"type":"student_or_nonprofit","what":"Eligible nonprofits get 50% off a new annual Premium Site plan for 12 months","evidence":"documented","source_ids":["s17"]}],"export":[{"data":"Site code: HTML, CSS, JavaScript and assets","how":"Open the site, go to Main menu, then Code export (or press Shift + E), click Prepare ZIP and download the ZIP file","format":"ZIP","limits":"Only on paid Workspace plans; CMS, User Accounts, Ecommerce content, code components and localized content are not included","source_ids":["s14","s15","s16"]},{"data":"CMS Collections, Ecommerce Collections and User Accounts","how":"Open the CMS panel, click the Collection's name, then click Export to download a CSV file","format":"CSV","limits":"Image and file fields export as links to the original site, which break if you delete that site","source_ids":["s22","s23","s24"]}],"after_cancel":{"access_until":"The end of the current billing period, unless you downgrade immediately","data_kept":"The project stays in your Workspace after a Site plan is cancelled","you_lose":["Custom domains, and publishing on the custom domains and the webflow.io staging subdomain (Site plan)","Features only on paid Workspace plans, such as code export (Workspace plan)"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"Both cancel flows offer an optional reason picker before the final Downgrade button","tips":["Site plans and Workspace plans are billed separately: cancelling one does not cancel the other, so cancel both to leave Webflow","Export your site code before cancelling a paid Workspace plan: export is not available on Site plans alone","Contact Webflow support before filing a chargeback: a dispute can suspend the account","Before cancelling, export CMS Collections, Ecommerce Collections and User Accounts as CSV, and keep the site (or download its images and files): exported file links point back to it"]},"sources":[{"id":"s1","url":"https://help.webflow.com/hc/en-us/articles/33961220482707-Downgrade-or-cancel-your-Site-plan","title":"Downgrade or cancel your Site plan","publisher":"vendor","quote":"you'll need to remove those add-ons before downgrading or canceling.","supports":"add-ons must be removed first"},{"id":"s2","url":"https://help.webflow.com/hc/en-us/articles/33961220482707-Downgrade-or-cancel-your-Site-plan","title":"Downgrade or cancel your Site plan","publisher":"vendor","quote":"To cancel at the end of your current billing period: Go to Site settings Plans Website tab Choose Downgrade to Starter Choose Continue to downgrade","supports":"the Site plan cancel steps"},{"id":"s3","url":"https://help.webflow.com/hc/en-us/articles/33961220482707-Downgrade-or-cancel-your-Site-plan","title":"Downgrade or cancel your Site plan","publisher":"vendor","quote":"(Optional) Choose the reason you're downgrading Click Downgrade to Starter","supports":"the reason prompt and final step"},{"id":"s4","url":"https://help.webflow.com/hc/en-us/articles/33961220482707-Downgrade-or-cancel-your-Site-plan","title":"Downgrade or cancel your Site plan","publisher":"vendor","quote":"A banner will appear at the top of the Plans page showing when the downgrade will take effect.","supports":"how to confirm a Site plan cancel"},{"id":"s5","url":"https://help.webflow.com/hc/en-us/articles/33961220482707-Downgrade-or-cancel-your-Site-plan","title":"Downgrade or cancel your Site plan","publisher":"vendor","quote":"will remove your custom domains and unpublish your site from both its custom domains and your Webflow staging subdomain at the end of your current billing period.","supports":"what a Site plan cancel does, and when"},{"id":"s6","url":"https://help.webflow.com/hc/en-us/articles/33961220482707-Downgrade-or-cancel-your-Site-plan","title":"Downgrade or cancel your Site plan","publisher":"vendor","quote":"Downgrading to a lower paid Site plan takes effect immediately.","supports":"downgrading instead of cancelling"},{"id":"s7","url":"https://help.webflow.com/hc/en-us/articles/33961220482707-Downgrade-or-cancel-your-Site-plan","title":"Downgrade or cancel your Site plan","publisher":"vendor","quote":"yearly pricing lets you pay upfront for a full year at a discounted rate","supports":"annual billing is cheaper"},{"id":"s8","url":"https://help.webflow.com/hc/en-us/articles/33961220410003-Downgrade-or-cancel-your-Workspace-plan","title":"Downgrade or cancel your Workspace plan","publisher":"vendor","quote":"you'll need to remove all team members and all seats from your Workspace plan before you can downgrade.","supports":"what to do before cancelling a Workspace plan"},{"id":"s9","url":"https://help.webflow.com/hc/en-us/articles/33961220410003-Downgrade-or-cancel-your-Workspace-plan","title":"Downgrade or cancel your Workspace plan","publisher":"vendor","quote":"Click Plans Click Downgrade to Starter (Optional) Choose the reason you're downgrading Click Downgrade Workspace plan to confirm","supports":"the Workspace plan cancel steps"},{"id":"s10","url":"https://help.webflow.com/hc/en-us/articles/33961220410003-Downgrade-or-cancel-your-Workspace-plan","title":"Downgrade or cancel your Workspace plan","publisher":"vendor","quote":"After confirming the downgrade, your Workspace plan remains active until the end of the current billing period, at which point it will switch to the free Starter Workspace plan.","supports":"when a Workspace plan cancel takes effect"},{"id":"s11","url":"https://help.webflow.com/hc/en-us/articles/40102090399635-Webflow-Refund-Policy","title":"Webflow Refund Policy","publisher":"vendor","quote":"New Site and Workspace plan purchases are fully refundable if you cancel and request a refund within 14 days of your initial purchase date.","supports":"the refund window"},{"id":"s12","url":"https://help.webflow.com/hc/en-us/articles/40102090399635-Webflow-Refund-Policy","title":"Webflow Refund Policy","publisher":"vendor","quote":"Plan renewals are non-refundable. To avoid an unwanted renewal, cancel your plan before the next billing date. Annual plans send a reminder at least 7 days before renewal.","supports":"renewals are not refunded, and the notice"},{"id":"s13","url":"https://help.webflow.com/hc/en-us/articles/40102090399635-Webflow-Refund-Policy","title":"Webflow Refund Policy","publisher":"vendor","quote":"Site plans and Workspace plans are billed separately and cancelled in different places. Cancelling one doesn't cancel the other, so if you're leaving Webflow entirely, cancel both.","supports":"the two plans are cancelled separately"},{"id":"s14","url":"https://help.webflow.com/hc/en-us/articles/33961386739347-How-do-I-export-my-Webflow-site-code","title":"How do I export my Webflow site code?","publisher":"vendor","quote":"On paid Workspace plans, you can export your site's HTML, CSS, JavaScript, and assets","supports":"what can be exported, and on which plans"},{"id":"s15","url":"https://help.webflow.com/hc/en-us/articles/33961386739347-How-do-I-export-my-Webflow-site-code","title":"How do I export my Webflow site code?","publisher":"vendor","quote":"Click Prepare ZIP Download the ZIP file","supports":"how to export"},{"id":"s16","url":"https://help.webflow.com/hc/en-us/articles/33961386739347-How-do-I-export-my-Webflow-site-code","title":"How do I export my Webflow site code?","publisher":"vendor","quote":"CMS, User Accounts, Ecommerce content (databases), code components and functionality, and localized pages, elements, and content aren't included in exported code.","supports":"what the export leaves out"},{"id":"s17","url":"https://help.webflow.com/hc/en-us/articles/33961230168467-Nonprofit-Organization-NPO-discount","title":"Nonprofit Organization (NPO) discount","publisher":"vendor","quote":"Webflow offers a 50% discount off an annual Premium Site plan for 12 months for eligible nonprofit organizations.","supports":"the nonprofit discount"},{"id":"s18","url":"https://help.webflow.com/hc/en-us/articles/40102090399635-Webflow-Refund-Policy","title":"Webflow Refund Policy","publisher":"vendor","quote":"The project stays in your Workspace.","supports":"what is kept after a Site plan cancel"},{"id":"s19","url":"https://help.webflow.com/hc/en-us/articles/40102090399635-Webflow-Refund-Policy","title":"Webflow Refund Policy","publisher":"vendor","quote":"Filing a chargeback or payment dispute without first contacting Webflow may result in suspension of your account pending resolution.","supports":"the chargeback tip"},{"id":"s20","url":"https://help.webflow.com/hc/en-us/articles/33961220482707-Downgrade-or-cancel-your-Site-plan","title":"Downgrade or cancel your Site plan","publisher":"vendor","quote":"Choose Downgrade now Click Downgrade now to immediately downgrade to the free Starter plan","supports":"cancelling a Site plan immediately"},{"id":"s21","url":"https://help.webflow.com/hc/en-us/articles/33961220482707-Downgrade-or-cancel-your-Site-plan","title":"Downgrade or cancel your Site plan","publisher":"vendor","quote":"If you want to downgrade from an Ecommerce Site plan and no longer need a functional store, you'll need to disable checkout first.","supports":"Ecommerce sites must disable checkout first"},{"id":"s22","url":"https://help.webflow.com/hc/en-us/articles/33961386739347-How-do-I-export-my-Webflow-site-code","title":"How do I export my Webflow site code?","publisher":"vendor","quote":"You can export CMS Collections (including localized Collection content), Ecommerce Collections, and User Accounts in CSV format","supports":"Collections and User Accounts export as CSV"},{"id":"s23","url":"https://help.webflow.com/hc/en-us/articles/33961290794771-Import-export-Collection-content","title":"Import/export Collection content","publisher":"vendor","quote":"Go to the CMS panel Click the name of the Collection you want to export Click Export","supports":"how to export a Collection"},{"id":"s24","url":"https://help.webflow.com/hc/en-us/articles/33961290794771-Import-export-Collection-content","title":"Import/export Collection content","publisher":"vendor","quote":"Image and file field URLs point back to the site you exported the Collection from. If you delete that site, those assets and links break","supports":"exported image and file links depend on the original site"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Which Workspace roles can cancel a Site or Workspace plan is not stated on the cancel pages","Enterprise contracts were not researched"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Export: added CSV export of CMS Collections, Ecommerce Collections and User Accounts, with the broken-link caveat (s22, s23, s24)","Refund: a new-plan refund within 14 days must be requested (s11)","Every route, pay_less and after-cancel fact re-confirmed on the Webflow help pages"]}},"delete_account":{"url":"https://support.webflow.com/resources/delete-account","difficulty":"hard","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/webflow","json":"https://stackcut.io/exits/webflow.json","evidence":{"packet_revision":"2a4182ff94dbf9f3dc6994a9f332efaf3022923490a1b52101fca89cc0278404","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"webflow--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"webflow--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"webroot","name":"Webroot","category":"security_privacy","website":"https://www.webroot.com","domains":["webroot.com"],"summary":"Submit Webroot's auto-renewal opt-out form with your keycode (MyAccount's Options link points there); protection lasts until the subscription ends. Refunds go through a separate form under a 70-day money-back guarantee. Gotcha: Best Buy and Geek Squad subscriptions are handled only by Best Buy.","routes":[{"channel":"direct_web","label":"Auto-renewal opt-out form","applies_to":"Webroot consumer subscriptions bought from Webroot (Webroot SecureAnywhere and other home products)","who":"Anyone with the subscription's keycode (shown in the Webroot SecureAnywhere program under My Account)","method":"form","start_url":"https://www.webroot.com/us/en/auto-renewal-optout","steps":[{"do":"Find your keycode: open the Webroot SecureAnywhere program and click My Account (if it isn't installed, request a copy of the keycode on the opt-out page)","expect":"Your keycode is displayed on that screen"},{"do":"Optional: sign in to MyAccount at account.webroot.com, open the Subscriptions tab and click Options under the Manage column; for an auto-renewing subscription it points you to the opt-out process","expect":"steps on the Opt Out of Auto-renewal process"},{"do":"Open the auto-renewal opt-out page and, at the bottom, enter your keycode without dashes","expect":"Yes, please remove auto renewal from my subscription."},{"do":"Check Yes, please remove auto renewal from my subscription, then click Submit","expect":"You will receive a confirmation of your request shortly."}],"confirm_by":"A confirmation of the request arrives shortly after you submit","effective":"Automatic renewal is disabled and you can use Webroot for the remainder of your subscription","notice":"Webroot notifies you 30 days and 14 days before the subscription expires, with cancellation options; renewals are at the standard renewal price plus tax","refund":"70-day money-back guarantee on consumer products. Request it on Webroot's refund page with the invoice number (it starts with WIN, E, C or R) and amount from your receipt email; Auto Renewal charge is one of the listed reasons. Requests after 70 days only turn off automatic renewal","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s14","s15","s16"]},{"channel":"reseller_or_partner","label":"Bought through Best Buy or Geek Squad","applies_to":"Webroot subscriptions bought through Best Buy, The Geek Squad or Total Tech Support (the card statement shows Webroot Yearly Plan from MN)","who":"The Best Buy customer, through the Webroot Best Buy Assurance Program","method":"phone","start_url":null,"steps":[{"do":"Call the Webroot Best Buy Assurance Program at 1-800-433-5778 and ask to turn off automatic renewal or for a refund","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"Handled by Best Buy: Webroot can't process automatic renewal cancellations or refunds for these accounts","fees":null,"source_ids":["s17","s18","s19"]}],"pay_less":[],"export":[],"after_cancel":{"access_until":"The end of the current subscription","data_kept":null,"you_lose":["Protection and updates once the subscription expires, unless you renew manually","Automatic renewal at the standard renewal price"]},"agent_notes":{"sign_in_needed":false,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancelling is a request form: have the keycode ready, since the Don't have your keycode? option may delay processing","Turning off auto-renewal does not refund a charge; a refund is a separate request on the refund page","Manually renewing or upgrading turns automatic renewal back on by default","Best Buy, Geek Squad and Total Tech Support subscriptions must go through Best Buy at 1-800-433-5778","Retail boxed software: return it unopened to the store for the fastest refund","Webroot support phone for help: 1-866-350-6089"]},"sources":[{"id":"s1","url":"https://answers.webroot.com/webroot/ukp.aspx?pid=10&app=vw&vw=1&solutionid=4100","title":"How do I cancel my protection?","publisher":"vendor","quote":"If you would like to remove automatic renewal from your subscription, please complete this form.","supports":"cancelling is done with the opt-out form"},{"id":"s2","url":"https://answers.webroot.com/webroot/ukp.aspx?pid=10&app=vw&vw=1&solutionid=4100","title":"How do I cancel my protection?","publisher":"vendor","quote":"Requests after 70 days of purchase will have automatic renewal disabled, and you are welcome to use Webroot for the remainder of your subscription.","supports":"when it takes effect, and what happens after 70 days"},{"id":"s3","url":"https://answers.webroot.com/webroot/ukp.aspx?pid=10&app=vw&vw=1&solutionid=4100","title":"How do I cancel my protection?","publisher":"vendor","quote":"We will also notify you 30 days and 14 days prior to your subscription expiring to confirm the automatic renewal and provide you with cancellation and update options.","supports":"renewal reminders"},{"id":"s4","url":"https://answers.webroot.com/webroot/ukp.aspx?pid=10&app=vw&vw=1&solutionid=4100","title":"How do I cancel my protection?","publisher":"vendor","quote":"Your subscription will always be renewed at our standard renewal price (plus any applicable sales tax).","supports":"the renewal price"},{"id":"s5","url":"https://answers.webroot.com/webroot/ukp.aspx?pid=10&app=vw&vw=1&solutionid=4100","title":"How do I cancel my protection?","publisher":"vendor","quote":"Please note that Webroot offers a 70-day money-back guarantee.","supports":"the money-back guarantee"},{"id":"s6","url":"https://www.webroot.com/us/en/auto-renewal-optout","title":"Webroot automatic renewal opt-out","publisher":"vendor","quote":"Enter your keycode (without dashes) to remove automatic renewal from your subscription preferences.","supports":"the keycode step"},{"id":"s7","url":"https://www.webroot.com/us/en/auto-renewal-optout","title":"Webroot automatic renewal opt-out","publisher":"vendor","quote":"Yes, please remove auto renewal from my subscription.","supports":"the checkbox to tick"},{"id":"s8","url":"https://www.webroot.com/us/en/auto-renewal-optout","title":"Webroot automatic renewal opt-out","publisher":"vendor","quote":"You will receive a confirmation of your request shortly.","supports":"the confirmation"},{"id":"s9","url":"https://www.webroot.com/us/en/auto-renewal-optout","title":"Webroot automatic renewal opt-out","publisher":"vendor","quote":"click My Account. Your keycode is displayed on that screen.","supports":"where to find the keycode"},{"id":"s10","url":"https://www.webroot.com/us/en/auto-renewal-optout","title":"Webroot automatic renewal opt-out","publisher":"vendor","quote":"For best results, please use the \"enter your keycode\" section.","supports":"use the keycode rather than the no-keycode option"},{"id":"s11","url":"https://answers.webroot.com/webroot/ukp.aspx?pid=12&app=vw&vw=1&solutionid=4306","title":"How do I update my payment information?","publisher":"vendor","quote":"highlighted in blue under the Manage column.","supports":"MyAccount: where the Options link is"},{"id":"s12","url":"https://answers.webroot.com/webroot/ukp.aspx?pid=12&app=vw&vw=1&solutionid=4306","title":"How do I update my payment information?","publisher":"vendor","quote":"If auto-renewal is enabled, you will be provided with steps on our Opt Out of Auto-renewal process.","supports":"MyAccount points to the opt-out process"},{"id":"s13","url":"https://answers.webroot.com/webroot/ukp.aspx?pid=12&app=vw&vw=1&solutionid=4306","title":"How do I update my payment information?","publisher":"vendor","quote":"To disable automatic renewal, please submit a request to https://www.webroot.com/us/en/auto-renewal-optout.","supports":"the opt-out form is the way to disable renewal"},{"id":"s14","url":"https://answers.webroot.com/webroot/ukp.aspx?pid=12&app=vw&vw=1&solutionid=4306","title":"How do I update my payment information?","publisher":"vendor","quote":"Note: By default, automatic renewal is enabled when manually renewing or upgrading.","supports":"renewing turns auto-renewal back on"},{"id":"s15","url":"https://www.webroot.com/customers/refund/","title":"Refund your purchase","publisher":"vendor","quote":"Webroot offers a 70-day money back guarantee on all of its consumer products in accordance with the applicable end user license agreement.","supports":"the refund window"},{"id":"s16","url":"https://www.webroot.com/customers/refund/","title":"Refund your purchase","publisher":"vendor","quote":"Your 10- or 11-digit invoice code number should start with either WIN, E, C or R, as well as the total amount you are requesting for refund.","supports":"what the refund form needs"},{"id":"s17","url":"https://www.webroot.com/us/en/auto-renewal-optout","title":"Webroot automatic renewal opt-out","publisher":"vendor","quote":"please reach out to the Webroot Best Buy Assurance Program at 1-800-433-5778","supports":"the Best Buy phone number"},{"id":"s18","url":"https://www.webroot.com/us/en/auto-renewal-optout","title":"Webroot automatic renewal opt-out","publisher":"vendor","quote":"Best Buy manages its Webroot accounts independently and we do not have access to their customer accounts to process automatic renewal cancellations or refunds.","supports":"Best Buy handles its own accounts"},{"id":"s19","url":"https://www.webroot.com/customers/refund/","title":"Refund your purchase","publisher":"vendor","quote":"(Hint: your Credit Card Statement will display Webroot Yearly Plan from MN)","supports":"how to tell a Best Buy subscription"},{"id":"s20","url":"https://www.webroot.com/us/en/auto-renewal-optout","title":"Webroot automatic renewal opt-out","publisher":"vendor","quote":"If you had a consumer product that has already been charged for automatic renewal and would like to request a refund, please visit our: online request page.","supports":"refunds of renewal charges are a separate request"},{"id":"s21","url":"https://www.webroot.com/us/en/auto-renewal-optout","title":"Webroot automatic renewal opt-out","publisher":"vendor","quote":"Need more help? Call us at 1-866-350-6089","supports":"the support phone number"},{"id":"s22","url":"https://www.webroot.com/customers/refund/","title":"Refund your purchase","publisher":"vendor","quote":"If you have already opened the software, please provide your full name and mailing address and send the original disc, the keycode, and purchase receipt","supports":"refunds for retail boxed software"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["A few details aren't backed by a quoted line and weren't re-checked for this guide: the opt-out page's option to request a keycode, the refund form's list of reasons, and returning unopened boxed software to the store","Webroot's consumer terms and conditions (a PDF) weren't checked, so how far ahead of expiry a renewal is charged, and which company processes payments, aren't confirmed","Whether Webroot's mobile apps sell subscriptions through the App Store or Google Play isn't confirmed; it would be on Webroot's mobile product pages or support articles","What happens to Webroot Backup & Restore cloud files after cancelling was not found"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"partial","notes":["Re-read Webroot's MyAccount article: account.webroot.com, the Subscriptions tab and the Options link under the Manage column, which points to the opt-out form, are confirmed","Webroot's cancel article, opt-out page and refund page couldn't be re-read in full; all 22 quotes still match their pages word for word, and each route fact was checked against those quotes","Listed the details no quote covers (keycode request option, refund reasons, boxed-software returns) as not re-checked","Rewrote reader-facing notes that described how pages were read"]}},"page":"https://stackcut.io/cancel/webroot","json":"https://stackcut.io/exits/webroot.json","evidence":{"packet_revision":"9b12e2df821f3dc0382a6886bc8c2e69f92db0a1a294a1cd0e0ee243f57f383b","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"webroot--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"webroot--reseller-or-partner--r2","channel":"reseller_or_partner","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"weebly","name":"Weebly","category":"productivity","website":"https://www.weebly.com","domains":["weebly.com"],"summary":"Turn off auto-renew for your plan in your Weebly account, or ask Weebly support through its help center or by phone. Plans renew for the same term until cancelled; cancelling the service is immediate and Weebly may delete the site. Domains renew separately. Monthly plans get no money-back guarantee.","routes":[{"channel":"direct_web","label":"Turn off plan auto-renew","applies_to":"Weebly paid site plans (Personal, Professional, Performance) on 1, 6, 12 or 24-month contracts","who":"The Weebly account owner","method":"self_serve","start_url":null,"steps":[{"do":"Sign in to your Weebly account and turn off the auto-renew feature for your current plan before the contract term ends","expect":null},{"do":"Check any domain bought through Weebly separately: it has its own auto-renew setting","expect":null}],"confirm_by":null,"effective":"With auto-renew off, the contract doesn't renew at the end of the current term","notice":"Contracts renew automatically at the end of the term for another term of the same length, until you cancel","refund":"Paid plans other than month-to-month include a 30-day money-back guarantee: cancel within 30 days for a full refund. Month-to-month plans are excluded","fees":null,"source_ids":["s1","s2","s4","s5","s6"]},{"channel":"direct_web","label":"Ask Weebly support to cancel","applies_to":"Any Weebly paid service, or the whole account","who":"The Weebly account owner","method":"form","start_url":"https://www.weebly.com/app/help/us/en","steps":[{"do":"Download or copy anything you need from your site first","expect":null},{"do":"Contact Weebly through its help center (hc.weebly.com) and ask to cancel, or call the help center","expect":null}],"confirm_by":null,"effective":"Cancelling the service takes effect immediately unless local law requires otherwise; you lose access to your site","notice":"Contracts renew automatically at the end of the term until you cancel","refund":"Paid plans other than month-to-month include a 30-day money-back guarantee: cancel within 30 days for a full refund","fees":null,"source_ids":["s3","s7","s8","s1","s5","s6"]},{"channel":"direct_web","label":"Domain registrations","applies_to":"Domains registered or renewed through Weebly","who":"The Weebly account owner","method":"self_serve","start_url":null,"steps":[{"do":"In your Weebly settings, turn off the domain's auto-renew option before the renewal charge (45 days before the domain expires)","expect":null},{"do":"To cancel a new or renewed domain purchase for a refund, contact Weebly through hc.weebly.com within 30 days","expect":null}],"confirm_by":null,"effective":"The domain is not renewed for another 12 months","notice":"Domains auto-renew for 12-month periods and the renewal is charged 45 days before the domain expires","refund":"Full refund if you cancel a new domain purchase or a renewal within the first 30 days by contacting Weebly","fees":null,"source_ids":["s10","s11","s12","s13"]}],"pay_less":[{"type":"free_plan","what":"Weebly's Free plan costs $0 a month for basic use; connecting a custom domain needs the Personal plan or higher","evidence":"documented","source_ids":["s14","s16"]},{"type":"annual_billing","what":"The Personal plan is $13 a month billed annually against $16 month-to-month, and only non-monthly plans get the 30-day money-back guarantee","evidence":"documented","source_ids":["s15","s5"]}],"export":[],"after_cancel":{"access_until":"Cancelling the service ends access immediately; with auto-renew turned off, the plan runs to the end of its contract term","data_kept":"After cancellation Weebly may delete all information on your website, and it has no obligation to store your content or give you a copy","you_lose":["Access to your website","The site's content, which Weebly may delete after cancellation","A connected custom domain, which needs a paid plan"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Plans renew automatically for another term of the same length (1, 6, 12 or 24 months) until cancelled","Domains renew separately for 12 months at a time and are charged 45 days before they expire: turn off the domain's auto-renew too","The 30-day money-back guarantee excludes month-to-month plans","Save a copy of your site's content first: Weebly may delete it after cancellation and doesn't have to provide a copy"]},"sources":[{"id":"s1","url":"https://termsandprivacy.weebly.com/tos-en.html","title":"Weebly Terms of Service","publisher":"vendor","quote":"AT THE END OF THE CONTRACT TERM, YOUR CONTRACT WILL AUTOMATICALLY RENEW FOR AN ADDITIONAL CONTRACT TERM OF THE SAME LENGTH UNTIL EXPLICITLY CANCELLED BY YOU","supports":"auto-renewal"},{"id":"s2","url":"https://termsandprivacy.weebly.com/tos-en.html","title":"Weebly Terms of Service","publisher":"vendor","quote":"YOU MAY TURN OFF THE AUTO-RENEW FEATURE FOR YOUR CURRENT CONTRACT AT ANY TIME.","supports":"turning off auto-renew"},{"id":"s3","url":"https://termsandprivacy.weebly.com/tos-en.html","title":"Weebly Terms of Service","publisher":"vendor","quote":"YOU MAY SEND CANCELLATION REQUESTS BY CONTACTING US THROUGH HTTP://HC.WEEBLY.COM OR BY CALLING OUR HELP CENTER AT ANY TIME.","supports":"cancelling through support or by phone"},{"id":"s4","url":"https://termsandprivacy.weebly.com/tos-en.html","title":"Weebly Terms of Service","publisher":"vendor","quote":"one (1) month, six (6) month, twelve (12) month or twenty-four (24) month contract agreement","supports":"contract term lengths"},{"id":"s5","url":"https://termsandprivacy.weebly.com/tos-en.html","title":"Weebly Terms of Service","publisher":"vendor","quote":"All paid Weebly accounts, except month-to-month accounts, include a 30-day money back guarantee.","supports":"the money-back guarantee and its exclusion"},{"id":"s6","url":"https://termsandprivacy.weebly.com/tos-en.html","title":"Weebly Terms of Service","publisher":"vendor","quote":"you can receive a full refund if you cancel your account within 30 days","supports":"the 30-day full refund"},{"id":"s7","url":"https://termsandprivacy.weebly.com/tos-en.html","title":"Weebly Terms of Service","publisher":"vendor","quote":"If you cancel the Service, your cancellation will take effect immediately unless otherwise required by applicable law.","supports":"when cancelling the service takes effect"},{"id":"s8","url":"https://termsandprivacy.weebly.com/tos-en.html","title":"Weebly Terms of Service","publisher":"vendor","quote":"After cancellation, you will no longer have access to your web site and we may delete all information on your web site.","supports":"loss of access and site data after cancellation"},{"id":"s9","url":"https://termsandprivacy.weebly.com/tos-en.html","title":"Weebly Terms of Service","publisher":"vendor","quote":"we have no obligation to store, maintain, or provide you a copy of any Content that you or others provide when using the Service.","supports":"no obligation to keep or return content"},{"id":"s10","url":"https://termsandprivacy.weebly.com/tos-en.html","title":"Weebly Terms of Service","publisher":"vendor","quote":"The initial registration term for purchased domains may vary and such registration will auto-renew for successive 12-month periods.","supports":"domain auto-renewal"},{"id":"s11","url":"https://termsandprivacy.weebly.com/tos-en.html","title":"Weebly Terms of Service","publisher":"vendor","quote":"You can, of course, opt out of auto-renewal by turning off the auto-renew option in your settings at any time before the auto-renewal takes effect.","supports":"turning off domain auto-renew in settings"},{"id":"s12","url":"https://termsandprivacy.weebly.com/tos-en.html","title":"Weebly Terms of Service","publisher":"vendor","quote":"you will be charged for auto-renewal forty-five (45) calendar days before your domain expires","supports":"when the domain renewal is charged"},{"id":"s13","url":"https://termsandprivacy.weebly.com/tos-en.html","title":"Weebly Terms of Service","publisher":"vendor","quote":"If you purchase a new domain, or renew an existing domain, and cancel your purchase within the first thirty (30) days by contacting http://hc.weebly.com, you may receive a full refund.","supports":"the domain refund window"},{"id":"s14","url":"https://www.weebly.com/pricing","title":"Weebly pricing","publisher":"vendor","quote":"Free Basic use $0 /mo","supports":"the Free plan"},{"id":"s15","url":"https://www.weebly.com/pricing","title":"Weebly pricing","publisher":"vendor","quote":"$13 /mo billed annually or $16 month-to-month","supports":"Personal plan annual vs monthly price"},{"id":"s16","url":"https://www.weebly.com/pricing","title":"Weebly pricing","publisher":"vendor","quote":"Connect to a custom domain","supports":"custom domains start on the Personal plan"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["The exact menus for turning off auto-renew, cancelling a plan or a domain, and downgrading to Free are documented only in Weebly's help center (weebly.com/app/help) and aren't confirmed here","Whether a site drops to the Free plan when a paid plan ends without renewal isn't stated in Weebly's Terms or on its pricing page","How to download a copy of a site before cancelling isn't confirmed; the Terms say Weebly has no obligation to provide a copy of your content","Whether Weebly's mobile apps sell plans through Apple or Google isn't confirmed","Weebly support's phone number isn't listed in the Terms or on the pricing page","Weebly's Terms give Australian users different cancellation timing; when a cancelled paid plan ends for them isn't confirmed here"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"partial","notes":["Re-checked the Terms of Service and the pricing page: same-length auto-renewal, turning off auto-renew at any time, cancellation requests through the help center or by phone, immediate effect, the 30-day money-back guarantee (not for month-to-month), possible site deletion, and the domain renewal and refund terms are confirmed; plan prices match","Still partial: Weebly's help center needs JavaScript and couldn't be read, so the menus for turning off auto-renew and cancelling remain unconfirmed","Added a note that the Terms set different cancellation timing for Australian users"]}},"delete_account":{"url":"https://www.weebly.com/home/account/data","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/weebly","json":"https://stackcut.io/exits/weebly.json","evidence":{"packet_revision":"40bdea104df60b09111a923f7b6712b9bf40c682945d15ea51c4214ad7d70368","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"weebly--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"weebly--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"weebly--direct-web--r3","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"weightwatchers","name":"WeightWatchers","category":"health_fitness","website":"https://www.weightwatchers.com","domains":["weightwatchers.com"],"summary":"Cancel online from WW's Manage Your WW Membership page (or through Customer Service or 24/7 chat); WW aims to process requests within 72 hours. Access runs to the end of the membership month or commitment period, and fees for a started period aren't refunded. iPhone app purchases cancel with Apple.","routes":[{"channel":"direct_web","applies_to":"WW memberships bought from WeightWatchers (monthly plans, multi-month Commitment Plans and pre-pay Savings Plans)","who":"The member, signed in (or by contacting Customer Service)","method":"self_serve","start_url":"https://www.weightwatchers.com/us/cancellation","steps":[{"do":"Open the Manage Your WW Membership page and follow the link to cancel or switch your membership","expect":null},{"do":"Sign in if asked and complete the online cancellation","expect":null},{"do":"If you can't finish online, contact Customer Service or use WW's 24/7 chat for help","expect":null}],"confirm_by":null,"effective":"Monthly plans end at the end of the membership month in which you cancel; Commitment Plans at the end of the commitment period; pre-pay Savings Plans at the end of the initial plan period. Once that period is over, a cancellation takes effect at the end of the membership month","notice":"Cancel before the monthly processing date (or before a commitment period ends); WW attempts to process cancellations within 72 hours","refund":"Fees are not refundable once a billing or commitment period has started, except for listed cases (medical reason, relocation or workshop closure; WW ending the membership; or cancelling within 3 days of first purchase where the law requires)","fees":"WW reserves the right to collect fees, surcharges or costs incurred before the cancellation takes effect","source_ids":["s1","s2","s3","s4","s6","s7","s9","s10","s12","s13","s20","s21","s22"]},{"channel":"apple_app_store","applies_to":"WW plans bought in the WeightWatchers iPhone or iPad app (billed by Apple)","who":"The Apple Account that bought the plan","method":"platform_settings","start_url":"https://account.apple.com/account/manage/section/subscriptions","steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then WeightWatchers","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription (you may need to scroll down)","expect":null}],"confirm_by":"In Subscriptions there is no Cancel button, or an expiration message in red text","effective":null,"notice":null,"refund":"WW says in-app purchases from the Apple store are not refundable by WW and follow Apple's terms","fees":null,"source_ids":["s11","s16","s17","s18"]}],"pay_less":[{"type":"downgrade","what":"The same WW page lets you switch your membership instead of cancelling","evidence":"documented","source_ids":["s1"]},{"type":"annual_billing","what":"WW advertises 50% off a 12-month plan (offer terms apply; promotions change)","evidence":"documented","source_ids":["s15"]}],"export":[],"after_cancel":{"access_until":"The end of the membership month in which you cancel, or the end of the commitment or initial plan period","data_kept":null,"you_lose":["Access to the WW membership (app, coaching and workshops included in your plan) when the period ends","To come back you must sign up again"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The Manage Your WW Membership page asks you to reconsider and promotes coaching and community before the cancel link","tips":["Billing continues each month until you cancel","If you cancel near the end of the billing period and are still charged for the next one, contact Customer Service to have it reversed","A cancelled membership can only be restarted by signing up again"]},"sources":[{"id":"s1","url":"https://www.weightwatchers.com/us/cancellation","title":"Manage Your WW Membership","publisher":"vendor","quote":"if you'd like to cancel or switch your membership, you can do it here.","supports":"where to cancel or switch"},{"id":"s2","url":"https://www.weightwatchers.com/us/cancellation","title":"Manage Your WW Membership","publisher":"vendor","quote":"For standard one month plans, cancellation takes effect at the end of the membership month in which you cancel.","supports":"when monthly plans end"},{"id":"s3","url":"https://www.weightwatchers.com/us/cancellation","title":"Manage Your WW Membership","publisher":"vendor","quote":"For multi-month Commitment Plans, cancellation takes effect at the end of the Commitment Plan period.","supports":"when Commitment Plans end"},{"id":"s4","url":"https://www.weightwatchers.com/us/cancellation","title":"Manage Your WW Membership","publisher":"vendor","quote":"For pre-pay Savings Plans, cancellation takes effect at the end of the initial plan period defined by the plan you purchased.","supports":"when Savings Plans end"},{"id":"s5","url":"https://www.weightwatchers.com/us/cancellation","title":"Manage Your WW Membership","publisher":"vendor","quote":"Ready to recommit to reaching your goals?","supports":"the retention content on the cancel page"},{"id":"s6","url":"https://www.weightwatchers.com/us/termsandconditions/membership","title":"Workshops + Digital Membership Terms & Conditions","publisher":"vendor","quote":"by selecting that option in the protected areas of the Site or Mobile App, contacting Customer Service, or by such other means as we may provide","supports":"ways to cancel"},{"id":"s7","url":"https://www.weightwatchers.com/us/termsandconditions/membership","title":"Workshops + Digital Membership Terms & Conditions","publisher":"vendor","quote":"We will attempt to process all cancellation requests within 72 hours after we receive your request.","supports":"processing time"},{"id":"s8","url":"https://www.weightwatchers.com/us/termsandconditions/membership","title":"Workshops + Digital Membership Terms & Conditions","publisher":"vendor","quote":"If you cancel near the end of your billing period and are inadvertently charged for the next period's fee, contact Customer Service to have the charges reversed.","supports":"the late-charge tip"},{"id":"s9","url":"https://www.weightwatchers.com/us/termsandconditions/membership","title":"Workshops + Digital Membership Terms & Conditions","publisher":"vendor","quote":"the subscription fee for the Services is not refundable or cancellable once a billing period (for standard monthly plans) or commitment period (for long term commitment plans) has started","supports":"no refunds once a period starts"},{"id":"s10","url":"https://www.weightwatchers.com/us/termsandconditions/membership","title":"Workshops + Digital Membership Terms & Conditions","publisher":"vendor","quote":"within 3 days (or such other period as required by law) of your initial purchase, we will refund the full amounts required by applicable law","supports":"the 3-day refund exception"},{"id":"s11","url":"https://www.weightwatchers.com/us/termsandconditions/membership","title":"Workshops + Digital Membership Terms & Conditions","publisher":"vendor","quote":"purchases made within the Mobile Apps downloaded from the Apple® iTunes store are not refundable and are subject to Apple's iTunes Terms of Service.","supports":"Apple in-app purchases and refunds"},{"id":"s12","url":"https://www.weightwatchers.com/us/termsandconditions/membership","title":"Workshops + Digital Membership Terms & Conditions","publisher":"vendor","quote":"We reserve the right to collect fees, surcharges, or costs incurred before your cancellation takes effect.","supports":"fees before cancellation takes effect"},{"id":"s13","url":"https://www.weightwatchers.com/us/help/billing-and-technical","title":"Weight Watchers Cancellation, Billing & Settings Answers","publisher":"vendor","quote":"if you'd like to cancel your subscription, you can do it here online, and it will be processed right away.","supports":"online cancellation is immediate"},{"id":"s14","url":"https://www.weightwatchers.com/us/help/billing-and-technical","title":"Weight Watchers Cancellation, Billing & Settings Answers","publisher":"vendor","quote":"The only way to reactivate your subscription is to sign up again.","supports":"restarting after cancelling"},{"id":"s15","url":"https://www.weightwatchers.com/us/help/billing-and-technical","title":"Weight Watchers Cancellation, Billing & Settings Answers","publisher":"vendor","quote":"Kickstart your weight-loss journey now—save 50% on a 12-month plan!","supports":"the 12-month plan offer"},{"id":"s16","url":"https://apps.apple.com/us/app/weightwatchers-program/id331308914","title":"WeightWatchers Program on the App Store","publisher":"platform","quote":"In-App Purchases Yes Monthly Plan $23.99","supports":"WW plans are sold through the App Store"},{"id":"s17","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"s18","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"s19","url":"https://www.weightwatchers.com/us/help/billing-and-technical","title":"Weight Watchers Cancellation, Billing & Settings Answers","publisher":"vendor","quote":"your subscription will automatically be renewed and billed each month until you contact us to cancel.","supports":"billing continues until you cancel"},{"id":"s20","url":"https://www.weightwatchers.com/us/cancellation","title":"Manage Your WW Membership","publisher":"vendor","quote":"After the Commitment Plan period, cancellation takes effect at the end of the membership month in which you cancel.","supports":"cancelling after a Commitment Plan period has ended"},{"id":"s21","url":"https://www.weightwatchers.com/us/cancellation","title":"Manage Your WW Membership","publisher":"vendor","quote":"After the initial plan period, cancellation takes effect at the end of the membership month in which you cancel.","supports":"cancelling after a Savings Plan's initial period has ended"},{"id":"s22","url":"https://www.weightwatchers.com/us/cancellation","title":"Manage Your WW Membership","publisher":"vendor","quote":"You can always contact us via 24/7 chat for assistance.","supports":"24/7 chat help"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["WW's Help Center articles (foundations.weightwatchers.com, including How do I cancel my WW membership?) couldn't be read, so the on-screen button names of the online cancel flow aren't given","How to confirm a cancellation (email or status) is not documented on the pages we read","Google Play billing is not documented (the Android listing shows no in-app purchases), so no Google Play route is given","When Apple-billed access ends is not stated on the pages we read","WW clinic and GLP-1 medication programs have separate terms and were not researched; data retention and export were not documented"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Effective date now covers cancelling after a Commitment or Savings Plan period (end of that membership month), per the cancel page","Cited the cancel page's 24/7 chat line for the chat step","Re-checked cancel page, membership terms (updated Feb 9, 2026), billing help, App Store and Google Play listings: steps, refunds and Apple terms hold; still no Google Play billing"]}},"page":"https://stackcut.io/cancel/weightwatchers","json":"https://stackcut.io/exits/weightwatchers.json","localized":[{"language":"de","market":"DE","title":"Weight Watchers kündigen","page":"https://stackcut.io/de/cancel/weightwatchers","checked_on":"2026-10-05"},{"language":"nl","market":"NL","title":"Weight Watchers opzeggen","page":"https://stackcut.io/nl/cancel/weightwatchers","checked_on":"2026-10-05"}],"evidence":{"packet_revision":"40faa23b71adb16620ad861bd2e0b12a82ed6276a0ccaaf2dee68f4c18a65e53","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"weightwatchers--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"weightwatchers--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"wevideo","name":"WeVideo","category":"design_creative","website":"https://www.wevideo.com","domains":["wevideo.com"],"summary":"Cancel in Account Settings, Plan and payment, then Cancel plan, which turns off auto-renewal. Access lasts to the end of the period, and fees aren't refunded. App Store or Google Play purchases are cancelled there. Education and Enterprise contracts need 60 days' written notice. Data is deleted 90 days after expiry.","routes":[{"channel":"direct_web","label":"Plans bought on the WeVideo website","applies_to":"Monthly and annual plans bought on the website (Power, Unlimited, Professional, Business, Creator, Teams and others)","who":"The account holder (sign in)","method":"self_serve","start_url":"https://support.wevideo.com/hc/en-us/articles/7012274902683-How-do-I-manage-my-subscription","steps":[{"do":"Sign in, click the user icon in the top-right toolbar and select Account Settings","expect":null},{"do":"Open the Plan and payment section","expect":null},{"do":"Select Cancel plan, then confirm when prompted","expect":null}],"confirm_by":null,"effective":"You keep plan features through the end of the current billing period (annual plans until the expiration date); then the account returns to Free","notice":"Plans renew automatically at the end of each month or year, so cancel before the renewal date","refund":"Fees are non-refundable except as required by law: no refund for the rest of the period, for not using WeVideo, or for a renewal you didn't cancel in time","fees":null,"source_ids":["s1","s2","s4","s12","s13","s14","s27","s28","s32","s33","s34","s36","s43","s44","s45"]},{"channel":"apple_app_store","label":"Bought through the Apple App Store","applies_to":"Subscriptions bought through the App Store, which WeVideo's help says must be managed there","who":"The Apple Account holder who bought the subscription","method":"platform_settings","start_url":"https://support.apple.com/en-us/118428","steps":[{"do":"On iPhone or iPad, open Settings, tap your name, then tap Subscriptions, select WeVideo, then tap Cancel Subscription","expect":null},{"do":"On Mac, open the App Store, click your name at the bottom of the sidebar, click Subscriptions, select WeVideo, then click Cancel Subscription","expect":null}],"confirm_by":"No Cancel button, or an expiration message in red text, on the subscription means it is already cancelled","effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s3","s19","s20","s21","s22","s23"]},{"channel":"google_play","label":"Bought through Google Play","applies_to":"Subscriptions bought through the Google Play Store, which WeVideo's help says must be managed there","who":"The Google account holder who bought the subscription","method":"platform_settings","start_url":"https://support.google.com/googleplay/answer/7018481","steps":[{"do":"On your Android device, go to subscriptions in Google Play","expect":null},{"do":"Select the WeVideo subscription, then tap Cancel subscription","expect":"Cancel subscription"},{"do":"Follow the on-screen instructions to finish","expect":null}],"confirm_by":null,"effective":"You keep access for the time you have already paid for","notice":null,"refund":null,"fees":null,"source_ids":["s3","s24","s25","s26"]},{"channel":"sales_contract","label":"Education and Enterprise contracts","applies_to":"Education and Enterprise accounts bought by quote (for example school, district or organization plans and Enterprise)","who":"The customer organization, in writing","method":"contact_sales","start_url":null,"steps":[{"do":"Send WeVideo written notice that you won't renew at least 60 days before the current term ends","expect":null},{"do":"Export the data you need before the term ends; afterwards WeVideo may offer access only at then-current rates","expect":null}],"confirm_by":null,"effective":"At the end of the current term; without notice, the quote renews for one-year terms","notice":"At least 60 days' written notice before the end of the term","refund":"Fees are non-refundable unless the agreement expressly says otherwise","fees":"You pay all fees incurred up to termination or expiration","source_ids":["s46","s47","s48","s49","s50","s51"]}],"pay_less":[{"type":"free_plan","what":"Keep a Free account: 5 minutes of publish time a month, 480p maximum resolution. When a paid plan ends, the account returns to Free and videos stay in it","evidence":"documented","source_ids":["s15","s16","s34","s35"]},{"type":"downgrade","what":"Move to a cheaper plan; downgrades take effect at the start of the next billing cycle","evidence":"documented","source_ids":["s42"]},{"type":"annual_billing","what":"Annual billing is cheaper: Power is $9.99/mo billed monthly, or billed annually at $59.88","evidence":"documented","source_ids":["s17","s18"]}],"export":[{"data":"A data archive: a summary of your usage data, with optional copies of the videos you created","how":"In a desktop browser, open Account settings from the Home tab, expand Manage personal data, select Create archive, optionally tick Also include copies of any videos created by me, then select Continue","format":null,"limits":"An email arrives when it's ready, which can take up to a couple of days. Students in a WeVideo for Schools plan can't download one. No archive is possible once content is deleted under the 90-day inactivity policy","source_ids":["s7","s8","s9","s10","s37","s38","s39","s40","s41"]},{"data":"Your files, after the subscription expires","how":"Sign in and select Download my data to store your files locally","format":null,"limits":"Data is deleted 90 days after the account expires","source_ids":["s29","s30"]}],"after_cancel":{"access_until":"The end of the current billing period; then the account returns to Free","data_kept":"Videos stay in the Free account, but data is deleted once a free or expired account is inactive for 90 days, and it can't be restored. Under Education and Enterprise contracts, data may be deleted within 90 days of termination or expiration","you_lose":["Paid plan features when the billing period ends","All content after 90 days of inactivity on a free or expired account","Everything in the account if it is deleted; it can't be restored"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancel the plan before deleting the account; WeVideo requires it","Create a data archive or use Download my data before the 90-day inactivity deletion","Subscriptions bought on iOS or another mobile device are managed in the App Store or Google Play, not on WeVideo","Cancelling turns off auto-renewal but doesn't refund the rest of the billing period","To change a PayPal payment method, contact support@wevideo.com"]},"sources":[{"id":"s1","url":"https://support.wevideo.com/hc/en-us/articles/7012274902683-How-do-I-manage-my-subscription","title":"WeVideo help: How do I manage my subscription?","publisher":"vendor","quote":"select Cancel plan to turn off the auto-renewal feature. Confirm when prompted.","supports":"the cancel button"},{"id":"s2","url":"https://support.wevideo.com/hc/en-us/articles/7012274902683-How-do-I-manage-my-subscription","title":"WeVideo help: How do I manage my subscription?","publisher":"vendor","quote":"your plan will automatically renew at the end of the month (for monthly plans) or year (for annual plans) until you cancel.","supports":"auto-renewal"},{"id":"s3","url":"https://support.wevideo.com/hc/en-us/articles/7012274902683-How-do-I-manage-my-subscription","title":"WeVideo help: How do I manage my subscription?","publisher":"vendor","quote":"you must manage your subscription through the App Store or Google Play Store.","supports":"app store purchases are managed in the store"},{"id":"s4","url":"https://support.wevideo.com/hc/en-us/articles/210297758-What-is-WeVideo-s-refund-policy","title":"WeVideo help: What is WeVideo's refund policy?","publisher":"vendor","quote":"you will not receive a refund for any remaining portion of your current billing period.","supports":"no refund for the rest of the period"},{"id":"s5","url":"https://support.wevideo.com/hc/en-us/articles/360004422533-How-do-I-delete-my-account","title":"WeVideo help: How do I delete my account?","publisher":"vendor","quote":"If you currently have an active subscription, you'll first need to cancel your plan before you can delete your account.","supports":"cancel before deleting"},{"id":"s6","url":"https://support.wevideo.com/hc/en-us/articles/360004422533-How-do-I-delete-my-account","title":"WeVideo help: How do I delete my account?","publisher":"vendor","quote":"Once your account is deleted, there's no way to restore or access your deleted data.","supports":"deletion is permanent"},{"id":"s7","url":"https://support.wevideo.com/hc/en-us/articles/360004068994-How-do-I-create-a-data-archive","title":"WeVideo help: How do I create a data archive?","publisher":"vendor","quote":"Select Account settings in the Home tab.","supports":"where to start the archive"},{"id":"s8","url":"https://support.wevideo.com/hc/en-us/articles/360004068994-How-do-I-create-a-data-archive","title":"WeVideo help: How do I create a data archive?","publisher":"vendor","quote":"This process may take up to a couple of days.","supports":"archive timing"},{"id":"s9","url":"https://support.wevideo.com/hc/en-us/articles/360004068994-How-do-I-create-a-data-archive","title":"WeVideo help: How do I create a data archive?","publisher":"vendor","quote":"Also include copies of any videos created by me","supports":"optional copies of videos"},{"id":"s10","url":"https://support.wevideo.com/hc/en-us/articles/360004068994-How-do-I-create-a-data-archive","title":"WeVideo help: How do I create a data archive?","publisher":"vendor","quote":"a summary of the telemetric data collected from your usage","supports":"what the archive is"},{"id":"s11","url":"https://support.wevideo.com/hc/en-us/articles/13687709609115-What-is-the-90-Day-inactivity-policy","title":"WeVideo help: What is the 90-Day inactivity policy?","publisher":"vendor","quote":"If a free or expired account is inactive for 90 days, its content will be automatically deleted.","supports":"content is deleted after 90 days"},{"id":"s12","url":"https://www.wevideo.com/pricing","title":"WeVideo pricing","publisher":"vendor","quote":"Yes. Both monthly and annual subscriptions renew automatically at the end of each billing cycle.","supports":"auto-renewal on both billing cycles"},{"id":"s13","url":"https://www.wevideo.com/pricing","title":"WeVideo pricing","publisher":"vendor","quote":"After canceling, you'll retain access to your plan features through the end of your current billing period.","supports":"access until the period ends"},{"id":"s14","url":"https://www.wevideo.com/pricing","title":"WeVideo pricing","publisher":"vendor","quote":"All fees paid to WeVideo are non-refundable.","supports":"fees are non-refundable"},{"id":"s15","url":"https://www.wevideo.com/pricing","title":"WeVideo pricing","publisher":"vendor","quote":"5 min/month","supports":"free plan publish time"},{"id":"s16","url":"https://www.wevideo.com/pricing","title":"WeVideo pricing","publisher":"vendor","quote":"480p","supports":"free plan resolution"},{"id":"s17","url":"https://www.wevideo.com/pricing","title":"WeVideo pricing","publisher":"vendor","quote":"$9.99/mo","supports":"Power monthly price"},{"id":"s18","url":"https://www.wevideo.com/pricing","title":"WeVideo pricing","publisher":"vendor","quote":"Billed annually at $59.88","supports":"Power billed yearly total"},{"id":"s19","url":"https://support.apple.com/en-us/118428","title":"Apple Support: Cancel a subscription on your device","publisher":"platform","quote":"In Settings, tap your name.","supports":"iPhone and iPad steps"},{"id":"s20","url":"https://support.apple.com/en-us/118428","title":"Apple Support: Cancel a subscription on your device","publisher":"platform","quote":"Tap Cancel Subscription.","supports":"final tap on iPhone and iPad"},{"id":"s21","url":"https://support.apple.com/en-us/118428","title":"Apple Support: Cancel a subscription on your device","publisher":"platform","quote":"In the App Store, click your name at the bottom of the sidebar.","supports":"Mac steps"},{"id":"s22","url":"https://support.apple.com/en-us/118428","title":"Apple Support: Cancel a subscription on your device","publisher":"platform","quote":"Click Cancel Subscription.","supports":"final click on Mac"},{"id":"s23","url":"https://support.apple.com/en-us/118428","title":"Apple Support: Cancel a subscription on your device","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm"},{"id":"s24","url":"https://support.google.com/googleplay/answer/7018481","title":"Google Play Help: Cancel a subscription","publisher":"platform","quote":"go to subscriptions in Google Play","supports":"Android steps"},{"id":"s25","url":"https://support.google.com/googleplay/answer/7018481","title":"Google Play Help: Cancel a subscription","publisher":"platform","quote":"Cancel subscription","supports":"the cancel button"},{"id":"s26","url":"https://support.google.com/googleplay/answer/7018481","title":"Google Play Help: Cancel a subscription","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"access until the paid period ends"},{"id":"s27","url":"https://support.wevideo.com/hc/en-us/articles/7012274902683-How-do-I-manage-my-subscription","title":"WeVideo help: How do I manage my subscription?","publisher":"vendor","quote":"Manage or cancel your subscription by selecting Account Settings from the top-right toolbar, then selecting the Plan and payment section.","supports":"where cancelling starts"},{"id":"s28","url":"https://support.wevideo.com/hc/en-us/articles/7012274902683-How-do-I-manage-my-subscription","title":"WeVideo help: How do I manage my subscription?","publisher":"vendor","quote":"Click the user icon and select Account Settings.","supports":"opening Account Settings"},{"id":"s29","url":"https://support.wevideo.com/hc/en-us/articles/7012274902683-How-do-I-manage-my-subscription","title":"WeVideo help: How do I manage my subscription?","publisher":"vendor","quote":"To access your files after your subscription expires, log in and select Download my data to store your files locally.","supports":"Download my data after expiry"},{"id":"s30","url":"https://support.wevideo.com/hc/en-us/articles/7012274902683-How-do-I-manage-my-subscription","title":"WeVideo help: How do I manage my subscription?","publisher":"vendor","quote":"WeVideo has a 90-day inactive policy and all data will be deleted from WeVideo after the account expires for 90 days","supports":"data deleted 90 days after expiry"},{"id":"s31","url":"https://support.wevideo.com/hc/en-us/articles/7012274902683-How-do-I-manage-my-subscription","title":"WeVideo help: How do I manage my subscription?","publisher":"vendor","quote":"Switching from PayPal to another payment method? Please contact support@wevideo.com for assistance","supports":"PayPal payment changes go through support"},{"id":"s32","url":"https://support.wevideo.com/hc/en-us/articles/7012274902683-How-do-I-manage-my-subscription","title":"WeVideo help: How do I manage my subscription?","publisher":"vendor","quote":"we cannot provide refunds if you fail to take these steps.","supports":"no refund if you don't cancel before renewal"},{"id":"s33","url":"https://support.wevideo.com/hc/en-us/articles/210297758-What-is-WeVideo-s-refund-policy","title":"WeVideo help: What is WeVideo's refund policy?","publisher":"vendor","quote":"Due to the nature of subscription fees, all fees paid to WeVideo are non-refundable.","supports":"fees are non-refundable"},{"id":"s34","url":"https://support.wevideo.com/hc/en-us/articles/210297758-What-is-WeVideo-s-refund-policy","title":"WeVideo help: What is WeVideo's refund policy?","publisher":"vendor","quote":"Once your upgraded subscription ends, your account will automatically return to Free status.","supports":"account returns to Free"},{"id":"s35","url":"https://support.wevideo.com/hc/en-us/articles/210297758-What-is-WeVideo-s-refund-policy","title":"WeVideo help: What is WeVideo's refund policy?","publisher":"vendor","quote":"All videos created during your upgraded subscription will remain in your WeVideo account.","supports":"videos stay in the account"},{"id":"s36","url":"https://support.wevideo.com/hc/en-us/articles/210297758-What-is-WeVideo-s-refund-policy","title":"WeVideo help: What is WeVideo's refund policy?","publisher":"vendor","quote":"Please be advised that we are unable to offer refunds due to failure to use the product.","supports":"no refund for not using it"},{"id":"s37","url":"https://support.wevideo.com/hc/en-us/articles/360004068994-How-do-I-create-a-data-archive","title":"WeVideo help: How do I create a data archive?","publisher":"vendor","quote":"you'll receive an email when the report is ready to download","supports":"archive ready email"},{"id":"s38","url":"https://support.wevideo.com/hc/en-us/articles/360004068994-How-do-I-create-a-data-archive","title":"WeVideo help: How do I create a data archive?","publisher":"vendor","quote":"you'll need to access your account on a desktop browser to download a data archive","supports":"desktop browser needed"},{"id":"s39","url":"https://support.wevideo.com/hc/en-us/articles/360004068994-How-do-I-create-a-data-archive","title":"WeVideo help: How do I create a data archive?","publisher":"vendor","quote":"Users with the Student role in a WeVideo for Schools plan cannot download a data archive","supports":"students can't download an archive"},{"id":"s40","url":"https://support.wevideo.com/hc/en-us/articles/360004068994-How-do-I-create-a-data-archive","title":"WeVideo help: How do I create a data archive?","publisher":"vendor","quote":"Select Create archive to continue.","supports":"Create archive step"},{"id":"s41","url":"https://support.wevideo.com/hc/en-us/articles/360004068994-How-do-I-create-a-data-archive","title":"WeVideo help: How do I create a data archive?","publisher":"vendor","quote":"Once content is deleted due to the inactivity policy, we cannot restore it or create a data archive.","supports":"no archive after inactivity deletion"},{"id":"s42","url":"https://www.wevideo.com/pricing","title":"WeVideo pricing","publisher":"vendor","quote":"Downgrades take effect at the start of your next billing cycle.","supports":"when a downgrade takes effect"},{"id":"s43","url":"https://www.wevideo.com/pricing","title":"WeVideo pricing","publisher":"vendor","quote":"you'll still have access until the expiration date.","supports":"annual plans keep access to expiry"},{"id":"s44","url":"https://www.wevideo.com/terms-of-use","title":"WeVideo Terms of Use","publisher":"vendor","quote":"If you wish to cancel your Paid Account at any time, you may do so via your “Account” page.","supports":"cancelling on the Account page"},{"id":"s45","url":"https://www.wevideo.com/terms-of-use","title":"WeVideo Terms of Use","publisher":"vendor","quote":"WeVideo Paid accounts are prepaid and are non-refundable, except as required by law.","supports":"refunds only where the law requires"},{"id":"s46","url":"https://www.wevideo.com/terms-of-use","title":"WeVideo Terms of Use","publisher":"vendor","quote":"subject to the terms and conditions of the WeVideo Education and Enterprise Agreement","supports":"Education and Enterprise accounts follow a separate agreement"},{"id":"s47","url":"https://www.wevideo.com/tos/education-enterprise","title":"WeVideo Education and Enterprise Agreement","publisher":"vendor","quote":"The initial term of a Quote will automatically renew for one-year terms","supports":"contracts renew for a year"},{"id":"s48","url":"https://www.wevideo.com/tos/education-enterprise","title":"WeVideo Education and Enterprise Agreement","publisher":"vendor","quote":"written notice of their intention not to renew at least sixty (60) days' before","supports":"60 days' written notice"},{"id":"s49","url":"https://www.wevideo.com/tos/education-enterprise","title":"WeVideo Education and Enterprise Agreement","publisher":"vendor","quote":"Fees are nonrefundable unless expressly stated otherwise.","supports":"contract fees are non-refundable"},{"id":"s50","url":"https://www.wevideo.com/tos/education-enterprise","title":"WeVideo Education and Enterprise Agreement","publisher":"vendor","quote":"Customer shall pay all Fees incurred as of the date of termination or expiration.","supports":"fees owed through termination"},{"id":"s51","url":"https://www.wevideo.com/tos/education-enterprise","title":"WeVideo Education and Enterprise Agreement","publisher":"vendor","quote":"after a commercially reasonable period of time (in no event longer than ninety (90) days)","supports":"contract data deleted within 90 days"}],"verification":{"level":"docs","checked_on":"2026-10-08","by":"stackcut-research","unverified":["WeVideo's help center doesn't document a confirmation email or status after cancelling","WeVideo's help center doesn't say who on a Teams or organization plan may cancel","Where Education and Enterprise customers must send non-renewal notice isn't stated in the agreement","The file format of the data archive isn't stated in WeVideo's help center"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Added an Education and Enterprise contract route: quotes renew for one-year terms unless written notice comes at least 60 days before the term ends; fees non-refundable; data may be deleted within 90 days","Refund now says fees are non-refundable except as required by law, including renewals not cancelled in time and non-use","Added that a cancelled account returns to Free and keeps its videos, data is deleted 90 days after expiry, and Download my data works after expiry","Added the downgrade timing (next billing cycle) and the data archive's email, desktop and student limits","WeVideo's help pages block automated checks; every help-center quote was confirmed against the same articles in WeVideo's help-center API"]}},"page":"https://stackcut.io/cancel/wevideo","json":"https://stackcut.io/exits/wevideo.json","evidence":{"packet_revision":"bd6c6131a0fdd50b546f27e37a185877920e1900dbbf96102e7639db696d23b1","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"wevideo--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"wevideo--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"wevideo--google-play--r3","channel":"google_play","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"wevideo--sales-contract--r4","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"when_i_work","name":"When I Work","category":"business_finance","website":"https://wheniwork.com","domains":["wheniwork.com"],"summary":"An admin cancels in the When I Work web app on a computer: gear icon, Account & Billing, Gear menu, Cancel Account, then follow the prompts. Access ends at once and there are no refunds, so export data first. Monthly plans can hibernate instead.","routes":[{"channel":"direct_web","applies_to":"When I Work workplace accounts on monthly or annual plans","who":"The account admin (if you don't see Account & Billing, you aren't the admin); When I Work can't cancel for you","method":"self_serve","start_url":null,"steps":[{"do":"Export the users, schedules, requests and timesheets you want to keep (see export)","expect":null},{"do":"On a computer, sign in to the When I Work web app, hover over the gear icon and select Account & Billing","expect":"Account & Billing"},{"do":"In the middle of the page, click the Gear menu and select Cancel Account","expect":null},{"do":"Follow the prompts to cancel the account","expect":null}],"confirm_by":"You're logged out of the web app at once, and When I Work emails a confirmation that the account was cancelled","effective":"Immediately: you lose access to the account and its data, and you aren't charged again","notice":null,"refund":"No refunds for cancellation or early termination, and no refunds or credits for partial months","fees":null,"source_ids":["w1","w2","w3","w4","w5","w6","w7","w8","w9","w18","w19","w25","w35"]}],"pay_less":[{"type":"pause","what":"Hibernate the account (monthly plans only): Account & Billing, the menu, Hibernate Account, then pick a reason and an estimated return date. Payments stop and all data is kept; it must last at least 30 days, and after 13 months the account is deactivated","evidence":"documented","source_ids":["w10","w26","w27","w28","w29","w36"]},{"type":"downgrade","what":"Switch to a different plan from Account & Billing, Change Plan. Annual accounts can only downgrade from 30 days before their renewal date","evidence":"documented","source_ids":["w15","w12"]},{"type":"seat_reduction","what":"Lower the seat count with Manage Seats on the Account & Billing page; changes take effect immediately. Annual accounts can only cut seats from 30 days before renewal","evidence":"documented","source_ids":["w31","w30","w12"]},{"type":"annual_billing","what":"Pay annually for a 5% discount; annual subscriptions are one-time payments for a year of service","evidence":"documented","source_ids":["w16","w14"]},{"type":"student_or_nonprofit","what":"501(c)(3) and 501(c)(19) organizations planning fewer than 100 users can discuss pricing options with sales","evidence":"documented","source_ids":["w17"]}],"export":[{"data":"Users, schedules, shift and time off requests, timesheets, job sites and absences","how":"Export each from its own page before cancelling: for example, Users, then more options, Export Users; or Timesheets, then Export, Export All Timesheets","format":null,"limits":"Customized timesheet exports cover up to three months at a time; keeping backups of your data is your responsibility","source_ids":["w24","w32","w33","w34"]}],"after_cancel":{"access_until":"Cancellation is immediate: you're logged out and lose access when it completes","data_kept":"The Terms say When I Work will obfuscate, delete or remove customer data within a reasonable time after termination, but may keep some for legal, regulatory, safety and compliance purposes","you_lose":["Access to the account and all its data, at once","Unused time on the plan (no refunds or credits)"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Only the admin can cancel, and only in the web app on a computer; When I Work support can't cancel for you","Export users, schedules, requests and timesheets first: access ends the moment you cancel","Hibernation (monthly plans only) pauses payments and keeps all data instead of cancelling","Annual plans are one-time payments that the admin renews with Renew Plan; reminders go out 30 and 10 days before the renewal date, and an unpaid account is disabled on that date"]},"sources":[{"id":"w1","url":"https://help.wheniwork.com/articles/how-do-i-cancel-my-account/","title":"How Do I Cancel My Account?","publisher":"vendor","quote":"You must be the admin to cancel the account.","supports":"who can cancel"},{"id":"w2","url":"https://help.wheniwork.com/articles/how-do-i-cancel-my-account/","title":"How Do I Cancel My Account?","publisher":"vendor","quote":"Per our Terms of Service, you may cancel your When I Work account at any time; however, there are no refunds for cancellation.","supports":"no refunds"},{"id":"w3","url":"https://help.wheniwork.com/articles/how-do-i-cancel-my-account/","title":"How Do I Cancel My Account?","publisher":"vendor","quote":"When I Work cannot cancel the account on your behalf for security reasons.","supports":"support can't cancel for you"},{"id":"w4","url":"https://help.wheniwork.com/articles/how-do-i-cancel-my-account/","title":"How Do I Cancel My Account?","publisher":"vendor","quote":"Cancellation can only be completed via the When I Work web app from a computer.","supports":"where cancelling works"},{"id":"w5","url":"https://help.wheniwork.com/articles/how-do-i-cancel-my-account/","title":"How Do I Cancel My Account?","publisher":"vendor","quote":"When you cancel, you immediately lose access to the account, and you can no longer view your data.","supports":"access ends immediately"},{"id":"w6","url":"https://help.wheniwork.com/articles/how-do-i-cancel-my-account/","title":"How Do I Cancel My Account?","publisher":"vendor","quote":"then select Account & Billing. If you don't see Account & Billing, you are not an admin.","supports":"the first step"},{"id":"w7","url":"https://help.wheniwork.com/articles/how-do-i-cancel-my-account/","title":"How Do I Cancel My Account?","publisher":"vendor","quote":"In the middle of the page, click Gear menu and select Cancel Account.","supports":"the Cancel Account step"},{"id":"w8","url":"https://help.wheniwork.com/articles/how-do-i-cancel-my-account/","title":"How Do I Cancel My Account?","publisher":"vendor","quote":"Follow the prompts to cancel the account.","supports":"the final step"},{"id":"w9","url":"https://help.wheniwork.com/articles/how-do-i-cancel-my-account/","title":"How Do I Cancel My Account?","publisher":"vendor","quote":"When you complete the process, you're immediately logged out of the When I Work web app. We'll send you an email to confirm that your account has been cancelled.","supports":"how to confirm it worked"},{"id":"w10","url":"https://help.wheniwork.com/articles/hibernating-your-account/","title":"Hibernating Your Account","publisher":"vendor","quote":"Hibernating a When I Work account allows you to temporarily deactivate it, suspending payments and removing user access to the account until it is reactivated.","supports":"what hibernation is"},{"id":"w12","url":"https://help.wheniwork.com/articles/renewing-your-annual-plan/","title":"Renew Your Annual Plan","publisher":"vendor","quote":"Accounts on an annual billing cycle cannot decrease the number of seats or downgrade to a different plan until 30 days before the renewal date.","supports":"annual plans' downgrade window"},{"id":"w11","url":"https://help.wheniwork.com/articles/renewing-your-annual-plan/","title":"Renew Your Annual Plan","publisher":"vendor","quote":"When I Work sends an email reminder to renew the plan to the admin 30 days and 10 days before the renewal date.","supports":"annual renewal reminders"},{"id":"w13","url":"https://help.wheniwork.com/articles/renewing-your-annual-plan/","title":"Renew Your Annual Plan","publisher":"vendor","quote":"Accounts that do not make a payment before the annual renewal date will be disabled.","supports":"unpaid annual accounts are disabled"},{"id":"w14","url":"https://help.wheniwork.com/articles/switching-to-a-different-plan-computer/","title":"Switching to a Different Plan","publisher":"vendor","quote":"Toggle on the switch for Annual Billing if you would like to pay for a year of service in advance. Annual subscriptions are one-time payments.","supports":"annual subscriptions are one-time payments"},{"id":"w15","url":"https://help.wheniwork.com/articles/switching-to-a-different-plan-computer/","title":"Switching to a Different Plan","publisher":"vendor","quote":"On the Billing page in the Plan information, click Change Plan.","supports":"changing plans"},{"id":"w16","url":"https://help.wheniwork.com/articles/switching-to-a-different-plan-computer/","title":"Switching to a Different Plan","publisher":"vendor","quote":"Annually (5% discount)","supports":"the annual discount"},{"id":"w17","url":"https://help.wheniwork.com/articles/nonprofit-501c3-organizations/","title":"Nonprofit 501(c)(3) Organizations","publisher":"vendor","quote":"When I Work is happy to work with 501(c)(3) and 501(c)(19) organizations to discuss pricing options for organizations planning to have less than 100 users.","supports":"nonprofit pricing"},{"id":"w18","url":"https://wheniwork.com/terms","title":"When I Work Terms of Service","publisher":"vendor","quote":"There are no refunds for cancellation or for early termination of your subscription plan","supports":"no refunds"},{"id":"w19","url":"https://wheniwork.com/terms","title":"When I Work Terms of Service","publisher":"vendor","quote":"If you cancel the Service before the end of your current paid up month or year, your cancellation will take effect immediately and you will not be charged again","supports":"when cancellation takes effect"},{"id":"w20","url":"https://wheniwork.com/terms","title":"When I Work Terms of Service","publisher":"vendor","quote":"For any renewal or extension of the initial subscription plan Term, you authorize WIW to charge your credit card for those fees.","supports":"renewals are charged to your card"},{"id":"w21","url":"https://wheniwork.com/terms","title":"When I Work Terms of Service","publisher":"vendor","quote":"Once you cancel your Workplace Account or the Service, you will no longer have any access to your Workplace Account or your Customer Data","supports":"no access to data after cancelling"},{"id":"w22","url":"https://wheniwork.com/terms","title":"When I Work Terms of Service","publisher":"vendor","quote":"obfuscate, delete, or remove all Customer Data from its servers","supports":"data deletion after termination"},{"id":"w23","url":"https://wheniwork.com/terms","title":"When I Work Terms of Service","publisher":"vendor","quote":"We may retain certain Customer Data for legal, regulatory, safety, compliance, and other necessary purposes","supports":"data kept for legal reasons"},{"id":"w24","url":"https://help.wheniwork.com/articles/exporting-data-computer/","title":"Can I Export My Data?","publisher":"vendor","quote":"It is your responsibility to maintain appropriate alternate backups of your When I Work data.","supports":"backups are your job"},{"id":"w25","url":"https://wheniwork.com/terms","title":"When I Work Terms of Service","publisher":"vendor","quote":"There will be no refunds or credits for partial months of service, upgrade/downgrade refunds","supports":"no partial-month refunds"},{"id":"w26","url":"https://help.wheniwork.com/articles/hibernating-your-account/","title":"Hibernating Your Account","publisher":"vendor","quote":"Hibernation is only an option for accounts on monthly billing cycles.","supports":"only monthly plans can hibernate"},{"id":"w27","url":"https://help.wheniwork.com/articles/hibernating-your-account/","title":"Hibernating Your Account","publisher":"vendor","quote":"Accounts must be hibernated for a minimum of 30 days.","supports":"minimum hibernation"},{"id":"w28","url":"https://help.wheniwork.com/articles/hibernating-your-account/","title":"Hibernating Your Account","publisher":"vendor","quote":"If an account is hibernated for more than 13 months, it is automatically deactivated.","supports":"maximum hibernation"},{"id":"w29","url":"https://help.wheniwork.com/articles/hibernating-your-account/","title":"Hibernating Your Account","publisher":"vendor","quote":"Retain all of your account data, including users, positions, schedules, and timesheets.","supports":"hibernation keeps data"},{"id":"w30","url":"https://help.wheniwork.com/articles/manage-user-seats/","title":"Manage User Seats","publisher":"vendor","quote":"Your changes take effect immediately.","supports":"seat changes are immediate"},{"id":"w31","url":"https://help.wheniwork.com/articles/manage-user-seats/","title":"Manage User Seats","publisher":"vendor","quote":"Click Manage Seats.","supports":"where seats are changed"},{"id":"w32","url":"https://help.wheniwork.com/articles/exporting-users/","title":"Exporting Users","publisher":"vendor","quote":"Export Users","supports":"exporting users"},{"id":"w33","url":"https://help.wheniwork.com/articles/exporting-time-sheets-computer/","title":"Exporting Timesheets","publisher":"vendor","quote":"Customized exports allow you to download up to three months of timesheet data at a time","supports":"timesheet export limit"},{"id":"w34","url":"https://help.wheniwork.com/articles/exporting-time-sheets-computer/","title":"Exporting Timesheets","publisher":"vendor","quote":"Export All Timesheets","supports":"exporting all timesheets"},{"id":"w35","url":"https://wheniwork.com/terms","title":"When I Work Terms of Service","publisher":"vendor","quote":"you can cancel your Workplace Account at any time by clicking on the","supports":"cancelling from Account & Billing in the web app"},{"id":"w36","url":"https://help.wheniwork.com/articles/hibernating-your-account/","title":"Hibernating Your Account","publisher":"vendor","quote":"Select a reason for hibernating your account and set an Estimated Return Date, then click Hibernate Account.","supports":"how to hibernate"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Whether annual plans are ever charged automatically isn't clear: the help center calls them one-time payments that the admin renews, while the Terms authorize card charges for any renewal","Whether the cancel prompts ask for a reason or show offers isn't documented","The export file format isn't stated in When I Work's export articles","This review confirmed every quoted sentence on When I Work's live pages but couldn't re-read the cancel and export articles in full, so the details outside the quotes (hovering over the gear icon, the list of exportable data, the Renew Plan button) aren't re-confirmed"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"partial","notes":["All 36 quotes are still word for word on When I Work's help articles and Terms today, and each route, pause, downgrade, seat and refund fact matches its quote","The cancel and export articles couldn't be re-read in full during this review, so details outside the quotes are listed as not re-confirmed","Rewrote one not-confirmed note for readers"]}},"delete_account":{"url":"https://help.wheniwork.com/articles/request-profile-deletion-ios/","difficulty":"hard","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/when_i_work","json":"https://stackcut.io/exits/when_i_work.json","evidence":{"packet_revision":"2e57157db5de58ea1b1c05a4b43171e57b797f1dd594e5d8650cd1532b684ff0","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"when-i-work--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"whimsical","name":"Whimsical","category":"productivity","website":"https://whimsical.com","domains":["whimsical.com"],"summary":"A workspace admin opens Billing, then Manage plan, Cancel plan and Downgrade. The plan runs to the end of the paid cycle, then drops to Free with content kept. Editors added mid-cycle get a final invoice. Business use falls under the MSA: 30 days' written notice before renewal.","routes":[{"channel":"direct_web","label":"Pro and Business plans","applies_to":"Self-serve Pro and Business workspace subscriptions, monthly or annual (each workspace is billed separately)","who":"A workspace admin","method":"self_serve","start_url":"https://whimsical.com/workspace/settings/billing","steps":[{"do":"Open Billing, under your workspace name in the top left corner","expect":"your plan, with Manage plan next to it"},{"do":"Click Manage plan and select Cancel plan from the dropdown","expect":"what your workspace will be limited to on the Free plan, and the date your current plan ends"},{"do":"Click Downgrade to confirm","expect":null}],"confirm_by":"Until the plan ends, Billing offers Resume plan, which undoes the cancellation","effective":"You keep all the paid plan's benefits until the end of the billing cycle you've paid for; then the workspace moves to the Free plan","notice":"Cancel before the end of the current subscription period, or it renews automatically","refund":"Refunds are at Whimsical's sole discretion; removed editors are not refunded or credited","fees":"Editors added since your last paid billing period are billed on a final invoice: at the end of the subscription on monthly plans, or a month after cancelling on annual plans","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12"]},{"channel":"sales_contract","label":"Organizations under the MSA","applies_to":"Use on behalf of an organization (a business or other legal entity): Whimsical's Terms put it under the Master Services Agreement, whose Order Form covers signed order forms and subscriptions submitted online","who":"The customer organization, in writing to Whimsical","method":"email","start_url":null,"steps":[{"do":"Check when your current Subscription Term ends","expect":null},{"do":"Email written notice of non-renewal to help@whimsical.com at least 30 days before that date","expect":null},{"do":"Send the same notice by one other method the MSA allows (personal delivery, certified overnight delivery, or registered mail with return receipt): notices related to termination must go by email plus one other method","expect":null}],"confirm_by":null,"effective":"At the end of the current Subscription Term; the Services can't be cancelled by the customer during the term","notice":"Written notice of non-renewal at least 30 days before the current term ends; otherwise it renews for another one-year term","refund":"Amounts prepaid through the effective date of termination are final and non-refundable","fees":"The Services can't be cancelled or terminated by the customer during the Subscription Term: you pay in full up to the last day the Services are provided","source_ids":["s13","s14","s15","s16","s17","s37","s38","s39","s40","s41","s42"]}],"pay_less":[{"type":"free_plan","what":"The Free plan keeps unlimited boards, docs, teams and guests, with a monthly allowance of 50 board objects and 50 doc blocks; everything made on a paid plan stays","evidence":"documented","source_ids":["s18","s19"]},{"type":"seat_reduction","what":"Only editors are billed (viewers and guests are free), so demote people who only view to viewers. Removed editors aren't refunded for the current cycle, but their paid seat can be given to someone else","evidence":"documented","source_ids":["s20","s10"]},{"type":"annual_billing","what":"Annual Pro billing is $120 per editor a year (2 months free) instead of $12 a month","evidence":"documented","source_ids":["s21","s22"]},{"type":"student_or_nonprofit","what":"Non-profits get 20% off; teachers and students can use Whimsical free for a year on the education plan, with the same features as Pro","evidence":"documented","source_ids":["s23","s24"]}],"export":[{"data":"Boards","how":"Open the board, then Share, then Export to download a PNG (the whole board, or one PNG per frame); for a PDF use Share, then Print, and choose Save as PDF; for SVG or Mermaid, select objects, right-click and choose Copy as","format":"PNG (several frames come as a ZIP), PDF, SVG, Mermaid","limits":"On the Free plan, exports include a Made with Whimsical watermark","source_ids":["s25","s26","s27","s28"]},{"data":"Docs","how":"Open the doc, then Share, then Export, and click Download; for a PDF use Share, then Print, and choose Save as PDF","format":"Markdown (.md) or PDF","limits":null,"source_ids":["s29","s26"]}],"after_cancel":{"access_until":"The end of the billing cycle you've already paid for","data_kept":"After cancelling, Whimsical says it never deletes your content: the workspace moves to the Free plan and everything stays. Under the Master Services Agreement, Customer Data stays available for retrieval for 30 days after termination","you_lose":["Unlimited content: new work is limited to 50 board objects and 50 doc blocks a month","Exports without a watermark","90-day version history, and larger file uploads and storage","Business features such as private teams, SAML SSO and SCIM provisioning"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Only workspace admins can cancel; if Billing doesn't show a subscription, switch to the workspace that has it","Cancelling keeps all content; deleting the workspace removes it for everyone, and deleting your account is permanent","Resume plan in Billing undoes a cancellation before the plan ends","Editors added mid-cycle are billed on a final invoice even after you cancel","Use on behalf of a business falls under Whimsical's MSA, which asks for written notice of non-renewal at least 30 days before the term ends"]},"sources":[{"id":"s1","url":"https://whimsical.com/learn/billing/cancel","title":"How to cancel your subscription","publisher":"vendor","quote":"For starters, go to Billing which you'll find under your workspace name in the top left corner","supports":"where the flow starts"},{"id":"s2","url":"https://whimsical.com/learn/billing/cancel","title":"How to cancel your subscription","publisher":"vendor","quote":"Next to your plan, click Manage plan and select Cancel plan from the dropdown","supports":"the Manage plan and Cancel plan steps"},{"id":"s3","url":"https://whimsical.com/learn/billing/cancel","title":"How to cancel your subscription","publisher":"vendor","quote":"You'll see what your workspace will be limited to on the Free plan, and the date your current plan ends. Click Downgrade to confirm","supports":"the confirm screen and the Downgrade step"},{"id":"s4","url":"https://whimsical.com/learn/billing/cancel","title":"How to cancel your subscription","publisher":"vendor","quote":"you will have all the benefits of the subscription until the end of the billing cycle you have already paid for.","supports":"when access ends"},{"id":"s5","url":"https://whimsical.com/learn/billing/cancel","title":"How to cancel your subscription","publisher":"vendor","quote":"Only workspace admins can access the billing page and cancel the subscription.","supports":"who can cancel"},{"id":"s6","url":"https://whimsical.com/learn/billing/cancel","title":"How to cancel your subscription","publisher":"vendor","quote":"Changed your mind? Before your plan ends, go back to Billing and click Resume plan","supports":"how to confirm, and undo"},{"id":"s7","url":"https://whimsical.com/learn/billing/cancel","title":"How to cancel your subscription","publisher":"vendor","quote":"Monthly subscription: We'll send one final invoice at the end of your subscription","supports":"the final invoice on monthly plans"},{"id":"s8","url":"https://whimsical.com/learn/billing/cancel","title":"How to cancel your subscription","publisher":"vendor","quote":"Annual subscription: The final invoice will be issued a month after your cancellation","supports":"the final invoice on annual plans"},{"id":"s9","url":"https://whimsical.com/terms","title":"Whimsical Terms of Service","publisher":"vendor","quote":"unless you cancel a Paid Service before the end of the applicable subscription period, it will automatically renew","supports":"automatic renewal"},{"id":"s10","url":"https://whimsical.com/learn/billing/billing","title":"How billing works in workspaces","publisher":"vendor","quote":"While we don't offer refunds or credits for removed editors, you can still get full use of the paid seat","supports":"no refunds for removed editors"},{"id":"s11","url":"https://whimsical.com/terms","title":"Whimsical Terms of Service","publisher":"vendor","quote":"While you may cancel a Paid Service at any time, refunds are issued in our sole discretion.","supports":"the refund policy"},{"id":"s12","url":"https://whimsical.com/learn/billing/billing","title":"How billing works in workspaces","publisher":"vendor","quote":"If you added new editors between your last paid billing period and the cancellation date, you'll receive a final invoice to cover the unpaid period for these new editors.","supports":"the final invoice for new editors"},{"id":"s13","url":"https://whimsical.com/terms","title":"Whimsical Terms of Service","publisher":"vendor","quote":"shall be governed by and subject to Whimsical's Master Services Agreement","supports":"organizations' use is governed by the MSA"},{"id":"s14","url":"https://whimsical.com/terms/msa","title":"Whimsical Master Services Agreement","publisher":"vendor","quote":"This Agreement will automatically renew for consecutive one-year terms","supports":"automatic one-year renewal"},{"id":"s15","url":"https://whimsical.com/terms/msa","title":"Whimsical Master Services Agreement","publisher":"vendor","quote":"either party gives the other party written notice of non-renewal at least 30 days prior to the expiration of the then-current Subscription Term or Renewal Term","supports":"the 30-day non-renewal notice"},{"id":"s16","url":"https://whimsical.com/terms/msa","title":"Whimsical Master Services Agreement","publisher":"vendor","quote":"the Services may not be cancelled or terminated by Customer","supports":"no cancellation during the term"},{"id":"s17","url":"https://whimsical.com/terms/msa","title":"Whimsical Master Services Agreement","publisher":"vendor","quote":"Email notices to Whimsical shall be sent to help@whimsical.com","supports":"where to send notice"},{"id":"s18","url":"https://whimsical.com/learn/billing/pricing","title":"Pricing and discounts","publisher":"vendor","quote":"You get unlimited boards, docs, teams and guests with a monthly allowance of 50 board objects and 50 doc blocks.","supports":"the Free plan"},{"id":"s19","url":"https://whimsical.com/learn/billing/billing","title":"How billing works in workspaces","publisher":"vendor","quote":"Everything you created while on a paid plan stays in your workspace - the allowance only applies to new objects and blocks you add from that point on.","supports":"content stays on the Free plan"},{"id":"s20","url":"https://whimsical.com/learn/billing/billing","title":"How billing works in workspaces","publisher":"vendor","quote":"Workspaces are billed based on the number of editors (viewers and guests are free).","supports":"only editors are billed"},{"id":"s21","url":"https://whimsical.com/learn/billing/pricing","title":"Pricing and discounts","publisher":"vendor","quote":"$120 per editor, billed annually (2 months free)","supports":"the annual Pro price"},{"id":"s22","url":"https://whimsical.com/learn/billing/pricing","title":"Pricing and discounts","publisher":"vendor","quote":"$12 per editor, billed monthly","supports":"the monthly Pro price"},{"id":"s23","url":"https://whimsical.com/learn/billing/pricing","title":"Pricing and discounts","publisher":"vendor","quote":"We gladly offer a 20% discount to non-profit organizations.","supports":"the nonprofit discount"},{"id":"s24","url":"https://whimsical.com/learn/billing/pricing","title":"Pricing and discounts","publisher":"vendor","quote":"Teachers and students can enjoy Whimsical free of charge for a year with our education plan, which provides the same features as our Pro plan.","supports":"the education plan"},{"id":"s25","url":"https://whimsical.com/learn/imports-exports/exporting-from-whimsical","title":"Exporting content from Whimsical","publisher":"vendor","quote":"Under Share → Export, you can download your board as a PNG.","supports":"board PNG export"},{"id":"s26","url":"https://whimsical.com/learn/imports-exports/exporting-from-whimsical","title":"Exporting content from Whimsical","publisher":"vendor","quote":"Under Share → Print, choose \"Save as PDF\" as the destination to get a PDF.","supports":"PDF export"},{"id":"s27","url":"https://whimsical.com/learn/imports-exports/exporting-from-whimsical","title":"Exporting content from Whimsical","publisher":"vendor","quote":"Most options live under the Share button (top right), but some, like SVG and Mermaid,are right-click commands on the canvas.","supports":"SVG and Mermaid exports"},{"id":"s28","url":"https://whimsical.com/learn/imports-exports/exporting-from-whimsical","title":"Exporting content from Whimsical","publisher":"vendor","quote":"On the Free plan, exports include a \"Made with Whimsical\" watermark.","supports":"the Free plan watermark"},{"id":"s29","url":"https://whimsical.com/learn/imports-exports/exporting-from-whimsical","title":"Exporting content from Whimsical","publisher":"vendor","quote":"Download: saves the doc as .md","supports":"Markdown export of docs"},{"id":"s30","url":"https://whimsical.com/learn/billing/billing","title":"How billing works in workspaces","publisher":"vendor","quote":"If you decide to cancel your paid subscription, your files will remain intact, we will never delete your content.","supports":"content is kept after cancelling"},{"id":"s31","url":"https://whimsical.com/terms/msa","title":"Whimsical Master Services Agreement","publisher":"vendor","quote":"Whimsical will make all Customer Data available to Customer for electronic retrieval for a period of 30 days","supports":"the 30-day retrieval window under the MSA"},{"id":"s32","url":"https://whimsical.com/learn/billing/pricing","title":"Pricing and discounts","publisher":"vendor","quote":"90 day version history","supports":"a Pro feature you lose"},{"id":"s33","url":"https://whimsical.com/learn/billing/pricing","title":"Pricing and discounts","publisher":"vendor","quote":"It includes everything in Pro plus private teams, SAML SSO, SCIM provisioning, workspace lockdown, theme controls, centralized access management, priority support, and more.","supports":"Business features you lose"},{"id":"s34","url":"https://whimsical.com/learn/workspaces/delete","title":"How to delete a workspace","publisher":"vendor","quote":"This will completely delete the workspace for you and everyone else in it.","supports":"deleting a workspace removes it for everyone"},{"id":"s35","url":"https://whimsical.com/learn/settings/delete-account","title":"How to delete your account","publisher":"vendor","quote":"Deleting your account is permanent.","supports":"account deletion can't be undone"},{"id":"s36","url":"https://whimsical.com/learn/billing/cancel","title":"How to cancel your subscription","publisher":"vendor","quote":"You may have selected a workspace that doesn't have a subscription associated with it.","supports":"check you're in the right workspace"},{"id":"s37","url":"https://whimsical.com/terms","title":"Whimsical Terms of Service","publisher":"vendor","quote":"If you are accessing or using the Services on behalf of an organization, business, or other legal entity","supports":"who the MSA covers"},{"id":"s38","url":"https://whimsical.com/terms/msa","title":"Whimsical Master Services Agreement","publisher":"vendor","quote":"or the terms of the subscription for the Services submitted by Customer online","supports":"the MSA's Order Form includes online subscriptions"},{"id":"s39","url":"https://whimsical.com/terms/msa","title":"Whimsical Master Services Agreement","publisher":"vendor","quote":"shall be delivered by personal delivery, certified overnight delivery, registered mail (return receipt requested), or email","supports":"the notice methods allowed"},{"id":"s40","url":"https://whimsical.com/terms/msa","title":"Whimsical Master Services Agreement","publisher":"vendor","quote":"notices related to termination of this Agreement must be given via email and one additional notice method to ensure receipt","supports":"termination notices need email plus one other method"},{"id":"s41","url":"https://whimsical.com/terms/msa","title":"Whimsical Master Services Agreement","publisher":"vendor","quote":"any amounts pre-paid through the effective date of termination are final and non-refundable","supports":"prepaid amounts aren't refunded"},{"id":"s42","url":"https://whimsical.com/terms/msa","title":"Whimsical Master Services Agreement","publisher":"vendor","quote":"Customer will pay in full for the Services up to and including the last day on which the Services are provided","supports":"the term is paid in full"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Whimsical's help pages describe exporting one board or doc at a time; exporting a whole workspace at once isn't documented","Whether a confirmation email is sent after cancelling isn't stated on Whimsical's help pages","How to move a workspace from Business down to Pro isn't described on Whimsical's help pages","Whimsical's MSA requires termination-related notices by email plus one other method, but doesn't name a postal address for the second one","How the MSA's one-year renewal terms and 30-day notice apply to monthly workspaces bought online isn't explained"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked every route fact against Whimsical's cancel, billing, pricing and export articles, its Terms and the MSA: the cancel steps, admin-only access, timing, final invoices for added editors, refund terms and the 30-day non-renewal notice are confirmed","MSA route: the Terms put any use on behalf of an organization under the MSA, and its Order Form includes subscriptions submitted online (s37, s38); widened who the route applies to","MSA notices related to termination must go by email plus one other method (s39, s40): added that step","MSA refund and fees: prepaid amounts are non-refundable and the term is paid in full (s41, s42)","Corrected the s27 quote to the page's exact text, which has no space in 'Mermaid,are'"]}},"delete_account":{"url":"https://whimsical.com/account","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/whimsical","json":"https://stackcut.io/exits/whimsical.json","evidence":{"packet_revision":"19e3dc53a69c23b738e17b7c8e194dc29a70ab9de5dc9fc4d48197b9d6185462","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"whimsical--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"whimsical--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"whoop","name":"WHOOP","category":"health_fitness","website":"https://www.whoop.com","domains":["whoop.com"],"summary":"Cancel in Account settings at app.whoop.com or email support@whoop.com. Cancelling only stops renewal: no prorated refund, except a full refund if you return the device within 30 days of receiving it (not for free trials). Cancelling a free trial means returning the device within 14 days or paying $110.","routes":[{"channel":"direct_web","applies_to":"WHOOP memberships (Annual, 24-Month) and free trials bought directly from WHOOP","who":"The WHOOP account holder, signed in","method":"self_serve","start_url":"https://app.whoop.com","steps":[{"do":"Sign in at app.whoop.com and open Account settings","expect":null},{"do":"Change or cancel your Membership there","expect":null},{"do":"If you can't do it online, email WHOOP at support@whoop.com to cancel","expect":null},{"do":"If you are cancelling a free trial, return the WHOOP device within 14 days","expect":null}],"confirm_by":null,"effective":"The membership ends at the expiration of the current term and does not renew","notice":null,"refund":"Within 30 days of receiving your WHOOP Device (not on a Free Trial), you can cancel and return the device at your own cost for a full refund of the Initial Membership Fee. After that, no prorated refund for the current membership term","fees":"Cancelling a WHOOP Trial without returning the device within 14 days brings a $110 restocking fee; WHOOP may also charge the return shipping","source_ids":["s1","s2","s3","s4","s5","s10","s11","s14"]},{"channel":"reseller_or_partner","applies_to":"WHOOP memberships not bought directly from WHOOP (through another seller or payment method)","who":"The customer of that seller","method":"platform_settings","start_url":null,"steps":[{"do":"Contact the seller, or use the method you bought the membership through, for its cancellation steps","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"WHOOP doesn't refund purchases from Authorized Resellers or third-party retailers or marketplaces; return the initial device purchase (sensor, band and charger) to the original point of sale for a refund","fees":null,"source_ids":["s6","s12","s13"]}],"pay_less":[],"export":[],"after_cancel":{"access_until":"The end of the current membership term","data_kept":null,"you_lose":["WHOOP membership services when the term ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Memberships auto-renew at WHOOP's then-current price until cancelled","Cancelling mid-term only stops renewal; there is no prorated refund","New members (not on a free trial) can return the device within 30 days of receiving it for a full refund of the initial membership fee","A free trial that is not cancelled rolls into a paid Peak annual membership","Cancelling a trial means returning the device within 14 days, or a $110 restocking fee applies"]},"sources":[{"id":"s1","url":"https://www.whoop.com/us/en/whoop-terms-of-use/","title":"WHOOP Terms of Use","publisher":"vendor","quote":"To change or cancel your Membership, go to Account settings at https://app.whoop.com or contact WHOOP at support@whoop.com.","supports":"where and how to cancel"},{"id":"s2","url":"https://www.whoop.com/us/en/whoop-terms-of-use/","title":"WHOOP Terms of Use","publisher":"vendor","quote":"your Membership will be terminated as of the expiration of your then-current term and will not be renewed","supports":"when it takes effect"},{"id":"s3","url":"https://www.whoop.com/us/en/whoop-terms-of-use/","title":"WHOOP Terms of Use","publisher":"vendor","quote":"WHOOP will not provide any prorated refund of any portion of the Membership Fee paid for the then-current Membership term.","supports":"no prorated refund"},{"id":"s4","url":"https://www.whoop.com/us/en/whoop-terms-of-use/","title":"WHOOP Terms of Use","publisher":"vendor","quote":"If you cancel your WHOOP Trial but do not return your WHOOP Device within the Return Period, you will be charged a restocking fee of $110.","supports":"trial restocking fee"},{"id":"s5","url":"https://www.whoop.com/us/en/whoop-terms-of-use/","title":"WHOOP Terms of Use","publisher":"vendor","quote":"you must return your WHOOP Device within 14 days of cancellation","supports":"trial return period"},{"id":"s6","url":"https://www.whoop.com/us/en/whoop-terms-of-use/","title":"WHOOP Terms of Use","publisher":"vendor","quote":"If you did not purchase your Membership directly from WHOOP, please refer to the party or method through which you purchased your Membership for cancellation instructions.","supports":"the other-seller route"},{"id":"s7","url":"https://www.whoop.com/us/en/whoop-terms-of-use/","title":"WHOOP Terms of Use","publisher":"vendor","quote":"Your Membership will continue and auto-renew at WHOOP's then-current price for such Membership until you cancel such Membership in accordance with this Agreement.","supports":"auto-renewal"},{"id":"s8","url":"https://www.whoop.com/us/en/whoop-terms-of-use/","title":"WHOOP Terms of Use","publisher":"vendor","quote":"your use of the Services will automatically roll into a paid Peak annual Membership at the Membership Fee in effect at the start of your Free Trial","supports":"what happens after a trial"},{"id":"s9","url":"https://www.whoop.com/us/en/whoop-terms-of-use/","title":"WHOOP Terms of Use","publisher":"vendor","quote":"WHOOP offers multiple Membership options (e.g. Annual, and 24-Month)","supports":"membership term lengths"},{"id":"s10","url":"https://www.whoop.com/us/en/whoop-terms-of-use/","title":"WHOOP Terms of Use","publisher":"vendor","quote":"return your WHOOP Device (at your own cost) for any reason within thirty (30) days of receipt of your WHOOP Device for a full refund of the Initial Membership Fee","supports":"the 30-day full refund for new members"},{"id":"s11","url":"https://www.whoop.com/us/en/whoop-terms-of-use/","title":"WHOOP Terms of Use","publisher":"vendor","quote":"For clarity, if you are using the WHOOP Device and Services pursuant to a Free Trial, the thirty (30) day return policy does not apply to you.","supports":"the 30-day refund doesn't apply to free trials"},{"id":"s12","url":"https://www.whoop.com/us/en/whoop-terms-of-use/","title":"WHOOP Terms of Use","publisher":"vendor","quote":"WHOOP will not at any time issue a refund for purchases made from an Authorized Reseller or any third-party retailer or any third-party marketplace.","supports":"no WHOOP refund for purchases from resellers"},{"id":"s13","url":"https://www.whoop.com/us/en/whoop-terms-of-use/","title":"WHOOP Terms of Use","publisher":"vendor","quote":"For purchases made from an Authorized Reseller, you must return the initial WHOOP Device purchase (including the sensor, band, and charger) to the original point of sale for a refund","supports":"reseller purchases are returned to the point of sale"},{"id":"s14","url":"https://www.whoop.com/us/en/whoop-terms-of-use/","title":"WHOOP Terms of Use","publisher":"vendor","quote":"WHOOP reserves the right to charge for any shipping costs associated with a return of the WHOOP Device.","supports":"return shipping on a cancelled trial"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["WHOOP's support site (support.whoop.com, including Canceling Your Membership and Pausing Your Membership) couldn't be read, so on-screen button names, pause options and any confirmation email aren't confirmed","The WHOOP iOS and Android store listings show no in-app purchases, so no Apple or Google Play route is given","The terms name tiers (WHOOP One, Peak, Life), but their prices (on join.whoop.com, which couldn't be read), pause options, what WHOOP keeps after cancelling, and data export aren't documented on the pages checked"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["Added the 30-day full refund (device returned at your cost, not for free trials) to the direct route, summary and tips","Added the reseller refund rule: WHOOP doesn't refund reseller purchases; return to the original point of sale","Added that WHOOP may charge return shipping on a cancelled trial","Terms (updated August 3, 2026) re-read; support.whoop.com still couldn't be read, so button names stay unconfirmed"]}},"page":"https://stackcut.io/cancel/whoop","json":"https://stackcut.io/exits/whoop.json","evidence":{"packet_revision":"0b3364aeec4750ac2ac90d4e0d8b76c843d4012c71aa337dabeb8fac09f67f69","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"whoop--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"whoop--reseller-or-partner--r2","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"windsurf","name":"Devin Desktop (formerly Windsurf)","category":"developer_tools","website":"https://devin.ai/desktop","domains":["windsurf.com","devin.ai"],"summary":"Windsurf is now Devin Desktop and plans are managed at app.devin.ai/settings/plans, where you can cancel any time. Features last until the billing period ends, then the account drops to Free. The cancellation must land before the renewal date. On Teams, only the admin can cancel.","routes":[{"channel":"direct_web","label":"Individual plans","applies_to":"Pro and Max plans (including existing Windsurf plans, which carried over to Devin Desktop)","who":"The account holder","method":"self_serve","start_url":"https://app.devin.ai/settings/plans","steps":[{"do":"Sign in and go to app.devin.ai/settings/plans","expect":null},{"do":"Cancel your plan there","expect":null},{"do":"To undo before the period ends, renew the plan from the same billing page","expect":null}],"confirm_by":null,"effective":"You keep the plan's features until the end of the current billing period, then the account is downgraded to the Free plan","notice":"The cancellation must be received before the renewal date to avoid the next period's charge; plans renew automatically for the same period","refund":"You can request a refund before using the subscription; otherwise payments are non-refundable except where required by law. Unspent extra usage, including converted add-on credits, can be refunded through support at any time","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s26","s27","s28"]},{"channel":"direct_web","label":"Teams plans","applies_to":"Teams plans","who":"The team admin only","method":"self_serve","start_url":"https://app.devin.ai/settings/plans","steps":[{"do":"As the team admin, sign in and go to app.devin.ai/settings/plans, then cancel the plan","expect":null}],"confirm_by":null,"effective":"Features stay until the end of the current billing period, then the plan is downgraded to Free","notice":"The cancellation must be received before the renewal date to avoid the next period's charge","refund":"Payments are non-refundable except as the Terms provide or the law requires","fees":null,"source_ids":["s1","s2","s3","s6","s8","s10"]},{"channel":"sales_contract","applies_to":"Enterprise plans, including legacy Windsurf Enterprise plans (credit-based or billed in ACUs)","who":"The customer, through its Cognition account team","method":"contact_sales","start_url":"https://devin.ai/contact","steps":[{"do":"Contact your account team, or sales at devin.ai/contact, about ending or not renewing the Enterprise plan","expect":null},{"do":"Check your Order Form: it sets the term. Under the Enterprise Terms, either side can end early only for an uncured material breach (30 days after written notice) or insolvency","expect":null}],"confirm_by":null,"effective":"At the end of the term stated in your Order Form","notice":null,"refund":"No refund when the agreement expires or is terminated","fees":"Fees that became due before expiry or termination stay owed","source_ids":["s11","s12","s13","s29","s30","s31"]}],"pay_less":[{"type":"free_plan","what":"The Free plan keeps a light agent quota, limited model availability, and unlimited Tab completions and inline edits; cancelling moves you to it","evidence":"documented","source_ids":["s3","s14","s15","s24","s25"]},{"type":"seat_reduction","what":"On Teams, the admin can remove users; the help doesn't say when the bill drops","evidence":"documented","source_ids":["s10"]}],"export":[{"data":"Invoices and receipts","how":"View and download them from the billing settings","format":null,"limits":null,"source_ids":["s16"]}],"after_cancel":{"access_until":"The end of the current billing period; the account then moves to the Free plan","data_kept":"Not stated; the Terms say Cognition may delete customer data when the Terms or the subscription end","you_lose":["The paid plan's features and quota","On legacy credit-based Enterprise plans, unused monthly prompt credits (they don't roll over)"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Windsurf is now Devin Desktop: windsurf.com redirects to devin.ai, and existing plans and pricing carried over unchanged","Manage the plan at app.devin.ai/settings/plans; in the app, the Devin Desktop widget on the status bar opens Plan Info","Cancel before the renewal date: a cancellation received later doesn't stop the next period's charge","On Teams, only the admin can cancel the plan, delete the team or remove users","Accounts first opened with Windsurf under Exafunction, Inc. are covered by the same Terms, with Exafunction as the contracting company","Before leaving, ask support to refund any unspent extra usage balance (add-on credits were converted into it)"]},"sources":[{"id":"s1","url":"https://docs.devin.ai/desktop/accounts/usage","title":"Plans and Usage","publisher":"vendor","quote":"you can cancel your plan at any time by browsing to the app.devin.ai/settings/plans page.","supports":"where to cancel"},{"id":"s2","url":"https://docs.devin.ai/desktop/accounts/usage","title":"Plans and Usage","publisher":"vendor","quote":"Upon canceling, you'll still have access to your plan's features until the end of the current billing period.","supports":"when access ends"},{"id":"s3","url":"https://docs.devin.ai/desktop/accounts/usage","title":"Plans and Usage","publisher":"vendor","quote":"After that, you'll be downgraded to the Free plan.","supports":"the account moves to Free"},{"id":"s4","url":"https://docs.devin.ai/desktop/accounts/usage","title":"Plans and Usage","publisher":"vendor","quote":"If you change your mind before the end of the billing period, you can renew your plan by visiting the billing page.","supports":"undoing a cancellation"},{"id":"s5","url":"https://docs.devin.ai/desktop/accounts/usage","title":"Plans and Usage","publisher":"vendor","quote":"you can request a refund before using the subscription if you change your mind.","supports":"the refund rule"},{"id":"s6","url":"https://cognition.com/legal/platform-terms-of-service","title":"Platform Terms of Service","publisher":"vendor","quote":"YOUR CANCELLATION MUST BE RECEIVED BEFORE THE RENEWAL DATE IN ORDER TO AVOID CHARGES FOR THE NEXT SUBSCRIPTION PERIOD.","supports":"cancel before renewal"},{"id":"s7","url":"https://cognition.com/legal/platform-terms-of-service","title":"Platform Terms of Service","publisher":"vendor","quote":"will automatically renew for successive periods of the same duration unless you cancel the Service or we terminate it.","supports":"auto-renewal"},{"id":"s8","url":"https://cognition.com/legal/platform-terms-of-service","title":"Platform Terms of Service","publisher":"vendor","quote":"Except as expressly provided in these Terms or where required by law, all payments are non-refundable.","supports":"payments are non-refundable"},{"id":"s9","url":"https://devin.ai/desktop","title":"Devin Desktop","publisher":"vendor","quote":"Devin Desktop arrives as a standard over-the-air update, so your plan, pricing, extensions, and settings all carry over automatically.","supports":"Windsurf plans carried over"},{"id":"s10","url":"https://docs.devin.ai/desktop/accounts/usage","title":"Plans and Usage","publisher":"vendor","quote":"For Teams plans, only the admin can cancel the plan, delete the team and remove users.","supports":"who can cancel a Teams plan and remove users"},{"id":"s11","url":"https://docs.devin.ai/desktop/accounts/usage","title":"Plans and Usage","publisher":"vendor","quote":"Contact your account team or sales for details on pricing and allocation.","supports":"Enterprise plans go through the account team or sales"},{"id":"s12","url":"https://docs.devin.ai/desktop/devin-desktop-faq","title":"Devin Desktop FAQ","publisher":"vendor","quote":"This applies to all plan types, including legacy Windsurf Enterprise plans.","supports":"legacy Windsurf Enterprise plans continue"},{"id":"s13","url":"https://docs.devin.ai/desktop/accounts/usage","title":"Plans and Usage","publisher":"vendor","quote":"Enterprise plans are billed in Agent Compute Units (ACUs).","supports":"how Enterprise is billed"},{"id":"s14","url":"https://devin.ai/pricing","title":"Pricing","publisher":"vendor","quote":"Light quota to code with agents","supports":"the Free plan quota"},{"id":"s15","url":"https://devin.ai/pricing","title":"Pricing","publisher":"vendor","quote":"Unlimited Tab completions","supports":"what the Free plan keeps"},{"id":"s16","url":"https://docs.devin.ai/desktop/accounts/usage","title":"Plans and Usage","publisher":"vendor","quote":"You can view and download your previous invoices and receipts.","supports":"downloading invoices"},{"id":"s17","url":"https://devin.ai/desktop","title":"Devin Desktop","publisher":"vendor","quote":"Devin Desktop is the new name for Windsurf.","supports":"the rename"},{"id":"s18","url":"https://cognition.com/legal/platform-terms-of-service","title":"Platform Terms of Service","publisher":"vendor","quote":"Upon termination of these Terms or your subscription, we may at our option delete any Customer Data or other data associated with your account.","supports":"data after the subscription ends"},{"id":"s19","url":"https://docs.devin.ai/desktop/accounts/usage","title":"Plans and Usage","publisher":"vendor","quote":"They do not roll over to the next month","supports":"monthly prompt credits don't roll over"},{"id":"s20","url":"https://docs.devin.ai/desktop/accounts/usage","title":"Plans and Usage","publisher":"vendor","quote":"Unlike prompt credits, add-on credits do not expire and can be carried over until they're fully used.","supports":"add-on credits don't expire"},{"id":"s21","url":"https://docs.devin.ai/desktop/accounts/usage","title":"Plans and Usage","publisher":"vendor","quote":"View the settings panel by clicking the Devin Desktop widget on the status bar","supports":"plan info in the app"},{"id":"s22","url":"https://cognition.com/legal/platform-terms-of-service","title":"Platform Terms of Service","publisher":"vendor","quote":"For users who have formerly enrolled for use of Devin Desktop (fka Windsurf) under Exafunction, Inc.","supports":"the Terms cover former Windsurf accounts"},{"id":"s23","url":"https://docs.devin.ai/desktop/accounts/usage","title":"Plans and Usage","publisher":"vendor","quote":"Devin is available as Free, Pro, Max, Teams, and Enterprise plans.","supports":"the plan names"},{"id":"s24","url":"https://devin.ai/pricing","title":"Pricing","publisher":"vendor","quote":"Limited model availability","supports":"the Free plan's model limit"},{"id":"s25","url":"https://devin.ai/pricing","title":"Pricing","publisher":"vendor","quote":"Unlimited inline edits","supports":"what the Free plan keeps"},{"id":"s26","url":"https://docs.devin.ai/desktop/accounts/quota","title":"Quota-Based Usage","publisher":"vendor","quote":"After conversion, you can request a refund of your unspent extra usage balance at any time through support.","supports":"unspent extra usage (converted add-on credits) is refundable"},{"id":"s27","url":"https://docs.devin.ai/desktop/accounts/quota","title":"Quota-Based Usage","publisher":"vendor","quote":"All add-on credits are converted into a dollar amount of extra usage at the rate you paid","supports":"add-on credits became extra usage"},{"id":"s28","url":"https://docs.devin.ai/desktop/accounts/quota","title":"Quota-Based Usage","publisher":"vendor","quote":"Extra usage lets you continue using Devin Desktop after hitting your included quota.","supports":"what extra usage is"},{"id":"s29","url":"https://cognition.com/legal/enterprise-terms-of-service","title":"Enterprise Terms of Service","publisher":"vendor","quote":"will commence on the Effective Date of an Order Form and continue in effect for the duration stated in the Order Form","supports":"the Enterprise term is set by the Order Form"},{"id":"s30","url":"https://cognition.com/legal/enterprise-terms-of-service","title":"Enterprise Terms of Service","publisher":"vendor","quote":"No expiration or termination will affect Customer's obligation to pay all Fees that may have become due before such expiration or termination, or entitle Customer to any refund.","supports":"fees stay owed and no refund on termination"},{"id":"s31","url":"https://cognition.com/legal/enterprise-terms-of-service","title":"Enterprise Terms of Service","publisher":"vendor","quote":"remains uncured 30 days after the non-breaching party provides the breaching party written notice","supports":"termination for uncured breach after written notice"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["The exact button names and confirmation screen on app.devin.ai/settings/plans are not documented","Whether cancelling stops or refunds extra usage automatically is not stated; the quota page says the unspent balance is refunded through support on request","Enterprise renewal and the non-renewal notice aren't in the Enterprise Terms of Service; they depend on each Order Form","How long account data is kept after cancelling, and how to delete the account, are not documented","When the bill drops after removing a Teams user is not documented","Whether annual billing is offered is not stated on the pages read"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["Enterprise route: added the Enterprise Terms of Service (term set by the Order Form, early termination only for uncured breach or insolvency, fees stay owed, no refund) (s29-s31)","Refund: unspent extra usage, including converted add-on credits, can be refunded through support at any time (s26-s28)","you_lose: prompt credits are a legacy Enterprise model, now scoped to those plans; tip added to reclaim unspent extra usage","Re-checked the cancel page, auto-renewal, cancel-before-renewal, refund, Teams admin and Free plan facts: all confirmed","Still unconfirmed: button names, when a removed Teams seat stops billing, data retention, Enterprise renewal notice"]}},"delete_account":{"url":"https://windsurf.com/settings","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"windsurf","name":"Windsurf","recipes":[{"id":"replace-windsurf","title":"AI code editor","best_year_one_net":70}]},"page":"https://stackcut.io/cancel/windsurf","json":"https://stackcut.io/exits/windsurf.json","evidence":{"packet_revision":"249ab771400529b262f594cab2fdb654d04023e66117413e1da5a4a86fb3dccb","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"windsurf--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"windsurf--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"windsurf--sales-contract--r3","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"wire","name":"Wire","category":"communication","website":"https://wire.com","domains":["wire.com","teams.wire.com","support.wire.com"],"summary":"The team owner cancels at teams.wire.com: Customization, then Cancel Subscription, then the password. Wire doesn't refund. Its business terms say paid plans auto-renew unless cancelled in writing at least 90 days before the term expires, effective at the end of the billing cycle. Enterprise teams downgrade through support.","routes":[{"channel":"direct_web","label":"Team subscription, cancel in the team settings","applies_to":"Paid Wire team subscriptions (such as Wire for SMB) managed at teams.wire.com","who":"The team owner","method":"self_serve","start_url":"https://teams.wire.com","steps":[{"do":"Go to teams.wire.com and log in with your team account credentials","expect":null},{"do":"Select Customization, then go to the Cancel Subscription section","expect":"Cancel Subscription"},{"do":"Select Cancel Subscription","expect":null},{"do":"Enter your account password and select Cancel Subscription","expect":null}],"confirm_by":null,"effective":"Wire's business terms say termination of a paid service takes effect at the end of the current billing cycle (another clause says the end of the next billing period)","notice":"The help center says you can cancel at any time, but the business terms say paid services renew for the booking interval unless cancelled in writing (text form) at least 90 days before expiration","refund":"Wire does not offer refunds","fees":null,"source_ids":["s1","s2","s3","s4","s5","s13","s14","s15","s16","s17","s18"]},{"channel":"direct_web","label":"Wire for Enterprise: downgrade via support","applies_to":"Teams on Wire for Enterprise, which downgrade to Wire for free through customer support","who":"The team; Wire's help doesn't say which team role must ask","method":"form","start_url":"https://support.wire.com/hc/en-us","steps":[{"do":"Contact Wire customer support through the support site and ask to downgrade the team to Wire for free","expect":null},{"do":"For an annual or longer term, also cancel in writing (text form) at least 90 days before the term expires, as the business terms require","expect":null}],"confirm_by":null,"effective":"At the end of the current billing cycle, per the business terms","notice":"At least 90 days in writing before the term expires, per the business terms","refund":"Wire does not offer refunds","fees":null,"source_ids":["s6","s7","s2","s15","s16","s18"]},{"channel":"sales_contract","label":"Custom plans booked through sales","applies_to":"Paid services booked through Wire's sales team rather than in the user account","who":"The customer, in writing","method":"contact_sales","start_url":null,"steps":[{"do":"Send Wire your cancellation in text form at least 90 days before the booked term expires","expect":null}],"confirm_by":null,"effective":"At the end of the current billing cycle, per the business terms","notice":"At least 90 days in writing before expiration; otherwise the service renews for the booking interval you selected (such as annually or biennially)","refund":"Wire does not offer refunds","fees":null,"source_ids":["s15","s16","s18","s20","s2"]}],"pay_less":[{"type":"free_plan","what":"Wire for free covers small teams of up to 5 people. An Enterprise team that downgrades to free keeps its history on all devices","evidence":"documented","source_ids":["s8","s6","s7"]},{"type":"annual_billing","what":"Team plans can be paid annually instead of monthly (monthly is €8,94 per person a month); the team owner can switch from monthly to annual at any time","evidence":"documented","source_ids":["s9","s10","s12"]},{"type":"student_or_nonprofit","what":"Wire offers a 40% discount for NGOs","evidence":"documented","source_ids":["s11"]}],"export":[],"after_cancel":{"access_until":"The end of the current billing cycle, per Wire's business terms","data_kept":null,"you_lose":[]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Only the team owner can run the cancel steps at teams.wire.com; the help article describes this as deleting the team","Wire's business terms require written cancellation at least 90 days before a paid term expires; for annual or longer terms, send it in text form as well as using the button","Wire does not offer refunds","An Enterprise team downgrades to free through customer support, not from the Customization page","Personal Wire accounts are deleted through a separate process"]},"sources":[{"id":"s1","url":"https://support.wire.com/hc/en-us/articles/115005147945-What-is-Wire-s-cancellation-policy","title":"What is Wire's cancellation policy?","publisher":"vendor","quote":"You can cancel your subscription at any time.","supports":"cancelling is allowed at any time, with no notice period stated"},{"id":"s2","url":"https://support.wire.com/hc/en-us/articles/115005147945-What-is-Wire-s-cancellation-policy","title":"What is Wire's cancellation policy?","publisher":"vendor","quote":"Wire does not offer refunds.","supports":"no refunds"},{"id":"s3","url":"https://support.wire.com/hc/en-us/articles/115004246009","title":"Cancel your subcription","publisher":"vendor","quote":"Only team owners can delete the team.","supports":"who can cancel the team subscription"},{"id":"s4","url":"https://support.wire.com/hc/en-us/articles/115004246009","title":"Cancel your subcription","publisher":"vendor","quote":"Select the Cancel Subscription section","supports":"the Cancel Subscription section"},{"id":"s5","url":"https://support.wire.com/hc/en-us/articles/115004246009","title":"Cancel your subcription","publisher":"vendor","quote":"Select Customization.","supports":"the Customization menu"},{"id":"s6","url":"https://support.wire.com/hc/en-us/articles/4407939477521-How-can-I-upgrade-to-Wire-for-Enterprise-or-downgrade-to-Wire-for-free","title":"How can I upgrade to Wire for Enterprise or downgrade to Wire for free?","publisher":"vendor","quote":"Teams using Wire for Enterprise can downgrade to a free plan by contacting customer support.","supports":"the Enterprise downgrade goes through support"},{"id":"s7","url":"https://support.wire.com/hc/en-us/articles/4407939477521-How-can-I-upgrade-to-Wire-for-Enterprise-or-downgrade-to-Wire-for-free","title":"How can I upgrade to Wire for Enterprise or downgrade to Wire for free?","publisher":"vendor","quote":"When you downgrade you will keep your history on all your devices.","supports":"history is kept after a downgrade to free"},{"id":"s8","url":"https://wire.com/en/pricing/","title":"Wire pricing","publisher":"vendor","quote":"For small teams (up to 5 people)","supports":"the free team plan's size limit"},{"id":"s9","url":"https://wire.com/en/pricing/","title":"Wire pricing","publisher":"vendor","quote":"€8,94 per person/month, monthly payment","supports":"the monthly per-person price for a team plan"},{"id":"s10","url":"https://wire.com/en/pricing/","title":"Wire pricing","publisher":"vendor","quote":"per person/month, annual payment","supports":"annual payment lowers the per-person price"},{"id":"s11","url":"https://wire.com/en/pricing/","title":"Wire pricing","publisher":"vendor","quote":"Yes, Wire offers a 40% discount for NGOs.","supports":"NGO discount"},{"id":"s12","url":"https://support.wire.com/hc/en-us/articles/115005147505-Change-a-paid-subscription","title":"Change a paid subscription","publisher":"vendor","quote":"The team owner can upgrade from a monthly to an annual plan at any given time.","supports":"monthly to annual upgrade and who can do it"},{"id":"s13","url":"https://support.wire.com/hc/en-us/articles/115004246009","title":"Cancel your subcription","publisher":"vendor","quote":"Go to teams.wire.com and log in with your team account credentials","supports":"where cancelling starts"},{"id":"s14","url":"https://support.wire.com/hc/en-us/articles/115004246009","title":"Cancel your subcription","publisher":"vendor","quote":"Enter your account password and select Cancel Subscription.","supports":"the final confirm step"},{"id":"s15","url":"https://wire.com/en/terms-of-use-business","title":"Wire Terms of Use (Business)","publisher":"vendor","quote":"Our Paid Services automatically renew for the booking interval you select (such as annually or biennially), unless canceled in writing at least ninety (90) days before expiration.","supports":"auto-renewal and 90 days' written notice"},{"id":"s16","url":"https://wire.com/en/terms-of-use-business","title":"Wire Terms of Use (Business)","publisher":"vendor","quote":"For Paid Services, termination is only effective at the end of the current billing cycle","supports":"when cancelling takes effect"},{"id":"s17","url":"https://wire.com/en/terms-of-use-business","title":"Wire Terms of Use (Business)","publisher":"vendor","quote":"In case of a Paid Service, the termination takes place at the end of the next billing period.","supports":"a second clause on timing"},{"id":"s18","url":"https://wire.com/en/terms-of-use-business","title":"Wire Terms of Use (Business)","publisher":"vendor","quote":"The termination must in any case be made in text form.","supports":"notice must be in text form"},{"id":"s19","url":"https://wire.com/en/terms-of-use-business","title":"Wire Terms of Use (Business)","publisher":"vendor","quote":"You always remain the owner of your data stored on the servers.","supports":"data ownership"},{"id":"s20","url":"https://wire.com/en/terms-of-use-business","title":"Wire Terms of Use (Business)","publisher":"vendor","quote":"in your user account or by reaching out to our sales team","supports":"paid services are booked in the account or through sales"},{"id":"s21","url":"https://wire.com/en/pricing/","title":"Wire pricing","publisher":"vendor","quote":"We accept Visa, Master Card and American Express.","supports":"card payment"}],"verification":{"level":"docs","checked_on":"2026-10-08","by":"stackcut-research","unverified":["Wire's help center and terms don't say what happens to a team's members, conversations and files after its subscription is cancelled","Wire's business terms give two different end dates for a cancelled paid service (the current or the next billing period), and the help center doesn't say which applies","Where to send written cancellation notice isn't stated in Wire's business terms","Wire's help center doesn't say how the team owner or members can export message history before cancelling","Wire's help center doesn't mention App Store or Google Play billing for team plans","The annual per-person price isn't confirmed here; only the monthly price is quoted"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Added Wire's business terms: paid services auto-renew for the booking interval unless cancelled in writing (text form) at least 90 days before expiration, effective at the end of the billing cycle","Added a route for custom plans booked through sales, and moved the Enterprise downgrade-through-support route to the web channel with the support site as its start","Steps now use the help article's exact wording; replaced one-word quotes","Wire's help pages block automated checks; every help-center quote was confirmed against the same articles in Wire's help-center API"]}},"delete_account":{"url":"https://support.wire.com/hc/en-us/articles/207555795-Delete-a-Wire-Personal-account","difficulty":"medium","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/wire","json":"https://stackcut.io/exits/wire.json","evidence":{"packet_revision":"c79275db9a6589f71cbd96658e905dec05c50696afac378d59a6f1878e6fbc55","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"wire--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"wire--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"wire--sales-contract--r3","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"wistia","name":"Wistia","category":"design_creative","website":"https://wistia.com","domains":["wistia.com"],"summary":"The Account Owner cancels in Settings, Cancel: pick immediately or end of billing cycle, then Continue to Cancel and Cancel Plan. No refunds; media become inaccessible, so download first. Enterprise and order-form plans can't cancel anytime; the Terms ask for non-renewal notice 2 months before a term ends.","routes":[{"channel":"direct_web","label":"Self-serve plans","applies_to":"Self-serve Wistia plans (monthly or annual) that are not Enterprise plans and have no signed order form","who":"The Account Owner (Managers can't cancel)","method":"self_serve","start_url":"https://my.wistia.com/account/cancel","steps":[{"do":"Sign in as the Account Owner, open the profile icon menu and click Settings","expect":"your account settings, with Cancel in the side menu"},{"do":"Select Cancel in the side menu, or go straight to the Cancel page","expect":"a choice to cancel immediately or at the end of your billing cycle"},{"do":"Choose Cancel Now (billing stops immediately) or Cancel at the end of the billing cycle (the plan stays active, and billed, until the cycle ends), then click Continue to Cancel","expect":"an optional feedback step"},{"do":"Leave feedback if you want to, then click Cancel Plan","expect":null}],"confirm_by":"Once the account is cancelled, signing in as the Account Owner opens the Billing page with a prompt to reactivate","effective":"Cancel Now stops billing immediately; Cancel at the end of the billing cycle keeps the subscription active until the cycle ends. After cancelling you can no longer access your media","notice":"The pricing FAQ says these plans can be cancelled at any time, but Wistia's Terms say notice not to renew must be given at least 2 months before the end of the current term, by following the cancellation directions in your account","refund":"No refunds or credits for cancellations, downgrades or unused portions of a subscription","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s14","s16","s32"]},{"channel":"sales_contract","applies_to":"Wistia Enterprise plans and accounts with a signed order form","who":"The Account Owner, with Wistia's customer success manager","method":"contact_sales","start_url":null,"steps":[{"do":"Check your Enterprise plan or order form for its term: these plans can't be cancelled at any time the way self-serve plans can","expect":null},{"do":"Contact your Wistia customer success manager to stop or change the subscription (Wistia says some Enterprise subscription changes may require it)","expect":null},{"do":"Give notice that you won't renew at least 2 months before the current term ends; the Terms say to do this by following the cancellation directions in your Wistia account","expect":null}],"confirm_by":null,"effective":"At the end of the current initial or renewal term; without notice the agreement renews automatically for terms equal to your billing cycle","notice":"At least 2 months before the end of the current initial or renewal term (Wistia Terms)","refund":"No refunds or credits for cancellations, downgrades or unused portions of the Services","fees":null,"source_ids":["s15","s17","s18","s12","s10","s11","s9"]}],"pay_less":[{"type":"downgrade","what":"The Account Owner can switch to a lower plan at any time on the Plans page in account settings; the account moves to the new plan as soon as you confirm. Billing can't be paused, but Wistia suggests a lower-cost plan instead","evidence":"documented","source_ids":["s19","s20","s21"]},{"type":"free_plan","what":"Wistia's Free plan keeps 1 user and up to 25 GB of storage","evidence":"documented","source_ids":["s22","s23"]},{"type":"annual_billing","what":"Annual billing is marked Save 20% on the pricing page; extra users cost $25 a month each on an annual plan versus $31.25 on a monthly plan","evidence":"documented","source_ids":["s24","s41"]}],"export":[{"data":"All media in the Video Library","how":"Open the Video Library and its Media section, tick the checkbox next to the total number of media at the top of the page, then click Download in the bulk actions toolbar; the download link appears in the Activity Tray and a copy is emailed to you","format":".zip","limits":"Up to 1,000 files per export; with more than 1,000 media, export folder by folder","source_ids":["s25","s26","s27","s28","s29","s42"]},{"data":"A single video","how":"On the video's manage page, open the ellipsis menu and select Download; in the Video tab choose the MP4 (pick a resolution and optionally include captions) or the uncompressed version","format":"MP4 or uncompressed","limits":null,"source_ids":["s30","s31","s43"]}],"after_cancel":{"access_until":"Cancel Now: billing stops immediately. Cancel at the end of the billing cycle: the plan stays active until the cycle ends. Either way, a cancelled account can't access its media","data_kept":"Cancelling doesn't automatically erase your data, and media in cancelled accounts generally remain untouched, but Wistia can't guarantee storage indefinitely and may delete archived data. Billing records are kept for 7 years. Ask Support to scrub your data for privacy reasons","you_lose":["Access to your media","Playback of your media and analytics counting (Wistia says media stop playing when an account is cancelled)","Data kept only at Wistia's discretion: export files and analytics reports first"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"After Continue to Cancel, the flow invites optional feedback before the final Cancel Plan button","tips":["Only the Account Owner can cancel; Managers can't","Download media before cancelling: a cancelled account loses access to it, and embedded media stop playing","No refunds: choose Cancel at the end of the billing cycle to use the time you paid for","Enterprise plans and signed order forms can't be cancelled at any time; go through the customer success manager","The Terms ask for non-renewal notice at least 2 months before a term ends, so cancel well before renewal","Billing can't be paused; a lower plan is the alternative","The Account Owner can reactivate a cancelled account from the Billing page"]},"sources":[{"id":"s1","url":"https://support.wistia.com/en/articles/9397312-cancel-account","title":"Cancel Account","publisher":"vendor","quote":"To cancel your Wistia account, you must be logged in as an Account Owner. Once logged in, click the \"Settings\" option from your profile icon dropdown menu.","supports":"who cancels, and where the flow starts"},{"id":"s2","url":"https://support.wistia.com/en/articles/9397312-cancel-account","title":"Cancel Account","publisher":"vendor","quote":"In your account settings, select \"Cancel\" from the side menu, or head right to the Cancel page.","supports":"the Cancel page"},{"id":"s3","url":"https://support.wistia.com/en/articles/9397312-cancel-account","title":"Cancel Account","publisher":"vendor","quote":"You'll be prompted to choose whether to cancel immediately or at the end of your billing cycle. Then, click \"Continue to Cancel.\"","supports":"the timing choice and Continue to Cancel"},{"id":"s4","url":"https://support.wistia.com/en/articles/9397312-cancel-account","title":"Cancel Account","publisher":"vendor","quote":"Once you choose to cancel, you may optionally leave feedback and then continue by clicking \"Cancel Plan.\"","supports":"the feedback step and the final Cancel Plan button"},{"id":"s5","url":"https://support.wistia.com/en/articles/9397312-cancel-account","title":"Cancel Account","publisher":"vendor","quote":"Only Account Owners can cancel a Wistia account","supports":"only the Account Owner can cancel"},{"id":"s6","url":"https://support.wistia.com/en/articles/12293714-wistia-billing-overview","title":"Wistia Billing Overview","publisher":"vendor","quote":"stop billing immediately","supports":"what Cancel Now does"},{"id":"s7","url":"https://support.wistia.com/en/articles/12293714-wistia-billing-overview","title":"Wistia Billing Overview","publisher":"vendor","quote":"keep your subscription active until the cycle ends, and billing will continue through that period","supports":"what cancelling at the end of the billing cycle does"},{"id":"s8","url":"https://support.wistia.com/en/articles/9397312-cancel-account","title":"Cancel Account","publisher":"vendor","quote":"At this time, Wistia doesn't provide refunds for unused portions of subscriptions.","supports":"no refunds"},{"id":"s9","url":"https://wistia.com/terms","title":"Wistia Terms","publisher":"vendor","quote":"Wistia will not provide refunds or credits in the case of cancellations, downgrades, or when there are unused portions of the Services on an open account.","supports":"no refunds or credits (Terms)"},{"id":"s10","url":"https://wistia.com/terms","title":"Wistia Terms","publisher":"vendor","quote":"giving notice of such election to the other party at least 2 months prior to the end of the then current initial or renewal term","supports":"the 2-month non-renewal notice"},{"id":"s11","url":"https://wistia.com/terms","title":"Wistia Terms","publisher":"vendor","quote":"Customer is solely responsible for properly notifying Wistia of its election not to have this Agreement automatically renew by following the cancellation directions available in Customer's Wistia account.","supports":"how notice of non-renewal is given"},{"id":"s12","url":"https://wistia.com/terms","title":"Wistia Terms","publisher":"vendor","quote":"extended automatically for additional terms equivalent to your billing cycle","supports":"automatic renewal (Terms)"},{"id":"s13","url":"https://support.wistia.com/en/articles/12293714-wistia-billing-overview","title":"Wistia Billing Overview","publisher":"vendor","quote":"Your subscription renews automatically at the end of each billing period.","supports":"automatic renewal"},{"id":"s14","url":"https://support.wistia.com/en/articles/9397312-cancel-account","title":"Cancel Account","publisher":"vendor","quote":"Logging into a cancelled account as the Account Owner will take you to the Billing page, where you'll be prompted to reactivate.","supports":"how a cancelled account looks, and reactivation"},{"id":"s15","url":"https://wistia.com/pricing","title":"Wistia pricing","publisher":"vendor","quote":"Yes, unless you are on an Enterprise plan or have a signed order form with us.","supports":"answer to 'Can I cancel at any time?': not for Enterprise or order-form plans"},{"id":"s16","url":"https://wistia.com/pricing","title":"Wistia pricing","publisher":"vendor","quote":"If you cancel, you can cancel at the end of your billing cycle or immediately, but you will not be issued a refund.","supports":"cancel timing options and no refund"},{"id":"s17","url":"https://wistia.com/pricing","title":"Wistia pricing","publisher":"vendor","quote":"For Enterprise plans, some subscription changes may require contacting a customer success manager.","supports":"Enterprise changes go through a customer success manager"},{"id":"s18","url":"https://wistia.com/terms","title":"Wistia Terms","publisher":"vendor","quote":"shall continue in effect for the initial term specified in the Plan","supports":"the initial term"},{"id":"s19","url":"https://support.wistia.com/en/articles/12293714-wistia-billing-overview","title":"Wistia Billing Overview","publisher":"vendor","quote":"If it's time to upgrade (or downgrade), Account Owners can make that change at any time. In your account settings, head to the Plans page and select your new plan.","supports":"downgrading on the Plans page"},{"id":"s20","url":"https://support.wistia.com/en/articles/12293714-wistia-billing-overview","title":"Wistia Billing Overview","publisher":"vendor","quote":"As soon as you confirm your changes, your account will update to the new plan.","supports":"when a plan change takes effect"},{"id":"s21","url":"https://support.wistia.com/en/articles/9397312-cancel-account","title":"Cancel Account","publisher":"vendor","quote":"It's not possible to temporarily pause billing on a Wistia account, but you may be able to switch to a lower cost plan instead.","supports":"no pause; a lower plan instead"},{"id":"s22","url":"https://wistia.com/pricing","title":"Wistia pricing","publisher":"vendor","quote":"25 GB of storage max","supports":"the Free plan's storage limit"},{"id":"s23","url":"https://wistia.com/pricing","title":"Wistia pricing","publisher":"vendor","quote":"1 user only","supports":"the Free plan's user limit"},{"id":"s24","url":"https://wistia.com/pricing","title":"Wistia pricing","publisher":"vendor","quote":"Save 20%","supports":"the annual billing saving"},{"id":"s25","url":"https://support.wistia.com/en/articles/8264610-media-management","title":"Media Management","publisher":"vendor","quote":"Then select the checkbox next to the total number of media at the top of the page.","supports":"selecting all media for bulk download"},{"id":"s26","url":"https://support.wistia.com/en/articles/8264610-media-management","title":"Media Management","publisher":"vendor","quote":"When your files are ready for download, you'll receive a notification and a download link in the Activity Tray.","supports":"where the bulk download arrives"},{"id":"s27","url":"https://support.wistia.com/en/articles/8264610-media-management","title":"Media Management","publisher":"vendor","quote":"A copy of the .zip containing your files will also be mailed to your inbox.","supports":"the export format and email copy"},{"id":"s28","url":"https://support.wistia.com/en/articles/8264610-media-management","title":"Media Management","publisher":"vendor","quote":"This exporting method has a limit of 1,000 files.","supports":"the bulk export limit"},{"id":"s29","url":"https://support.wistia.com/en/articles/8264610-media-management","title":"Media Management","publisher":"vendor","quote":"If your Video Library contains more than 1,000 total media, we recommend exporting at the folder level.","supports":"exporting large libraries by folder"},{"id":"s30","url":"https://support.wistia.com/en/articles/8264610-media-management","title":"Media Management","publisher":"vendor","quote":"In the \"Video\" tab, you can choose to download the MP4 or uncompressed version of the video.","supports":"single-video download formats"},{"id":"s31","url":"https://support.wistia.com/en/articles/8264610-media-management","title":"Media Management","publisher":"vendor","quote":"On a video's manage page, open the ellipsis menu and select","supports":"where to download a single video"},{"id":"s32","url":"https://support.wistia.com/en/articles/9397312-cancel-account","title":"Cancel Account","publisher":"vendor","quote":"Once you cancel your Wistia account, you'll no longer be able to access your media.","supports":"media access ends after cancelling"},{"id":"s33","url":"https://support.wistia.com/en/articles/9397312-cancel-account","title":"Cancel Account","publisher":"vendor","quote":"We recommend downloading the media in your account before cancelling to make sure you don't lose anything important.","supports":"download media before cancelling"},{"id":"s34","url":"https://support.wistia.com/en/articles/9397312-cancel-account","title":"Cancel Account","publisher":"vendor","quote":"Cancelling your Wistia account won't automatically erase all of your data from our system.","supports":"data is not erased automatically"},{"id":"s35","url":"https://support.wistia.com/en/articles/9397312-cancel-account","title":"Cancel Account","publisher":"vendor","quote":"While media in cancelled accounts generally remain untouched, we can't guarantee they'll be stored on our servers indefinitely.","supports":"how long media are kept"},{"id":"s36","url":"https://support.wistia.com/en/articles/9397312-cancel-account","title":"Cancel Account","publisher":"vendor","quote":"We're legally required to keep billing records for accounts with payment history for 7 years.","supports":"billing records are kept 7 years"},{"id":"s37","url":"https://support.wistia.com/en/articles/9397312-cancel-account","title":"Cancel Account","publisher":"vendor","quote":"If you're looking to scrub your data for privacy reasons, contact our Support team and we've got you covered!","supports":"asking Support to delete data"},{"id":"s38","url":"https://wistia.com/terms","title":"Wistia Terms","publisher":"vendor","quote":"Wistia may, but shall not be obligated to, delete archived Customer Data","supports":"Wistia may delete data after termination"},{"id":"s39","url":"https://support.wistia.com/en/articles/12301943-billing-troubleshooting","title":"Billing Troubleshooting","publisher":"vendor","quote":"When an account is cancelled, your content isn't deleted, but your media will immediately stop playing, and your analytics will stop counting.","supports":"media stop playing in a cancelled account (stated in the non-payment section)"},{"id":"s40","url":"https://support.wistia.com/en/articles/9397312-cancel-account","title":"Cancel Account","publisher":"vendor","quote":"If you're worried about losing any videos or their data, make sure to export your files and analytics reports before you cancel.","supports":"export files and analytics reports first"},{"id":"s41","url":"https://support.wistia.com/en/articles/12641034-purchase-additional-users","title":"Purchase Additional Users","publisher":"vendor","quote":"$25 each per month on an annual plan, $31.25 per month on a monthly plan","supports":"annual versus monthly price per extra user"},{"id":"s42","url":"https://support.wistia.com/en/articles/8264610-media-management","title":"Media Management","publisher":"vendor","quote":"After selecting all the files, the bulk actions toolbar will appear at the bottom of your window.","supports":"the bulk actions toolbar"},{"id":"s43","url":"https://support.wistia.com/en/articles/8264610-media-management","title":"Media Management","publisher":"vendor","quote":"If you choose to download the MP4, you can also select a resolution and check the box to include available captions.","supports":"MP4 resolution and captions"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["No confirmation email or on-screen status after Cancel Plan is documented","How Enterprise or order-form customers give notice, and whether ending early costs anything, isn't documented beyond contacting a customer success manager and the Terms' 2-month notice","Whether deleting a user (Manage Team, Actions, Delete user) lowers the bill, and when, isn't documented","How to export analytics reports, which Wistia recommends before cancelling, was not researched","No nonprofit, education or startup discount is shown on the pricing page; Wistia has no documented app-store billing"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Re-read the cancel article, billing overview, Terms and pricing; every quoted fact matched, including the Terms' 2-month non-renewal notice, which applies to monthly and annual terms alike","Enterprise route: effective now says access ends at the end of the current initial or renewal term (s10, s12)"]}},"stackcut":{"vendor_id":"wistia","name":"Wistia","recipes":[{"id":"replace-wistia","title":"Video hosting","best_year_one_net":646}]},"page":"https://stackcut.io/cancel/wistia","json":"https://stackcut.io/exits/wistia.json","evidence":{"packet_revision":"1885ceb45472802482ff8431b9158ab20666b96d6345a144e81995fcc065ecb7","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"wistia--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"wistia--sales-contract--r2","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"wix","name":"Wix","category":"productivity","website":"https://www.wix.com","domains":["wix.com","wixsite.com"],"summary":"In your Wix account, open Premium Subscriptions, click More Actions next to the plan, then Cancel Plan and Cancel Now. First purchases cancelled within 14 days end at once with a full refund; later, the plan runs to the period's end. Gotcha: domains, email and apps must be cancelled separately.","routes":[{"channel":"direct_web","applies_to":"Wix Premium and Studio site plans billed by Wix","who":"The Wix account that owns the plan (signed in)","method":"self_serve","start_url":"https://premium.wix.com/wix/api/mpContainerStaticController?originWidgetName=billings","steps":[{"do":"Go to Premium Subscriptions in your Wix account","expect":null},{"do":"Click the More Actions icon next to the plan, then click Cancel Plan","expect":"Cancel Now"},{"do":"Click Cancel Now","expect":"a request for your feedback"},{"do":"Give your feedback, then confirm by clicking Cancel Now","expect":null}],"confirm_by":"On Premium Subscriptions, the plan shows auto renew turned off, with a Turn On option","effective":"After the first 14 days, the plan stays active until the end of the current subscription period and doesn't renew. Within the first 14 days of a first purchase, it ends immediately","notice":"Yearly and multi-year plans may renew up to 3 weeks before the expiration date; turn off auto renewal before the next payment date. Wix emails a reminder starting 30 days before","refund":"Full refund if you cancel within 14 days of a first-time purchase, to the original payment method (allow up to 45 business days); no refunds for renewals, upgrades or cancellations after 14 days, and domain purchases have no 14-day money-back guarantee","fees":null,"source_ids":["s1","s2","s3","s4","s5","s16","s6","s7","s8","s9","s17","s18","s19","s20"]}],"pay_less":[{"type":"downgrade","what":"Switch to another plan, including a yearly plan with fewer features","evidence":"documented","source_ids":["s10"]},{"type":"free_plan","what":"After cancelling, the site stays online for free at a wixsite.com address with Wix ads, and its content is kept","evidence":"documented","source_ids":["s11","s12"]}],"export":[],"after_cancel":{"access_until":"The end of the current subscription period (immediately if cancelled within the first 14 days)","data_kept":"Site content is not deleted; the site reverts to the free Wix URL and shows Wix ads","you_lose":["Your own site address and an ad-free site: the site reverts to a free wixsite.com URL with Wix ads","Nothing else is cancelled automatically: domains, business email and app subscriptions keep renewing until you cancel them"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The flow asks for feedback before the final Cancel Now","tips":["Cancelling within the first 14 days ends the plan immediately (with a full refund); to keep it to the end of the period, wait until the 14 days are over","Unassigning a plan from a site does not cancel it","The site stays live after cancelling; unpublish it or hide it from search if you don't want it online"]},"sources":[{"id":"s1","url":"https://support.wix.com/en/article/canceling-a-wix-premium-plan","title":"Canceling a Wix Premium or Studio Plan","publisher":"vendor","quote":"Go to Premium Subscriptions in your Wix account. Click the More Actions icon next to the relevant plan. Click Cancel Plan. Click Cancel Now to confirm.","supports":"the cancel steps"},{"id":"s2","url":"https://support.wix.com/en/article/turning-off-the-auto-renewal-for-a-wix-premium-plan","title":"Turning Off Auto Renewal for a Wix Site Plan","publisher":"vendor","quote":"Confirm cancellation by clicking Cancel Now after providing your feedback.","supports":"the feedback step (retention step)"},{"id":"s3","url":"https://support.wix.com/en/article/canceling-a-wix-premium-plan","title":"Canceling a Wix Premium or Studio Plan","publisher":"vendor","quote":"This does not cancel your plan immediately. Your plan will remain active until the end of the current subscription period. At that time, the plan will not renew.","supports":"when it takes effect"},{"id":"s4","url":"https://support.wix.com/en/article/canceling-a-wix-premium-plan","title":"Canceling a Wix Premium or Studio Plan","publisher":"vendor","quote":"If you cancel during the first 14 days, your plan ends immediately and you are fully refunded on our end.","supports":"the 14-day refund and immediate end"},{"id":"s5","url":"https://support.wix.com/en/article/canceling-a-wix-premium-plan","title":"Canceling a Wix Premium or Studio Plan","publisher":"vendor","quote":"The refund policy does not apply to renewals or cancellations after the 14 day period.","supports":"no refunds after 14 days"},{"id":"s6","url":"https://support.wix.com/en/article/canceling-a-wix-premium-plan","title":"Canceling a Wix Premium or Studio Plan","publisher":"vendor","quote":"your site plan may renew up to 3 weeks before the expiration date. Canceling your plan turns off this auto-renewal.","supports":"early renewal"},{"id":"s7","url":"https://support.wix.com/en/article/turning-off-the-auto-renewal-for-a-wix-premium-plan","title":"Turning Off Auto Renewal for a Wix Site Plan","publisher":"vendor","quote":"If you do not want your plan to renew, you must turn off auto renewal before your next payment date.","supports":"the notice"},{"id":"s8","url":"https://support.wix.com/en/article/turning-off-the-auto-renewal-for-a-wix-premium-plan","title":"Turning Off Auto Renewal for a Wix Site Plan","publisher":"vendor","quote":"Wix sends reminder emails starting 30 days before your payment is due.","supports":"renewal reminders"},{"id":"s9","url":"https://support.wix.com/en/article/turning-off-the-auto-renewal-for-a-wix-premium-plan","title":"Turning Off Auto Renewal for a Wix Site Plan","publisher":"vendor","quote":"Find the plan with auto renew turned off. Click Turn On.","supports":"how a cancelled plan shows on Premium Subscriptions"},{"id":"s10","url":"https://support.wix.com/en/article/canceling-a-wix-premium-plan","title":"Canceling a Wix Premium or Studio Plan","publisher":"vendor","quote":"You can switch from one yearly plan to another, including switching to a plan with fewer features.","supports":"downgrading"},{"id":"s11","url":"https://support.wix.com/en/article/canceling-a-wix-premium-plan","title":"Canceling a Wix Premium or Studio Plan","publisher":"vendor","quote":"After canceling, your site address reverts to the free Wix URL (siteprefix.wixsite.com/siteaddress) and Wix ads appear on your site.","supports":"the free site after cancelling"},{"id":"s12","url":"https://support.wix.com/en/article/canceling-a-wix-premium-plan","title":"Canceling a Wix Premium or Studio Plan","publisher":"vendor","quote":"No, canceling your plan does not delete your site content.","supports":"content is kept"},{"id":"s13","url":"https://support.wix.com/en/article/canceling-a-wix-premium-plan","title":"Canceling a Wix Premium or Studio Plan","publisher":"vendor","quote":"Canceling your site plan does not cancel any domain, business email, or app subscriptions that you have in your Wix account. You must cancel those separately.","supports":"other subscriptions keep billing"},{"id":"s14","url":"https://support.wix.com/en/article/canceling-a-wix-premium-plan","title":"Canceling a Wix Premium or Studio Plan","publisher":"vendor","quote":"Unassigning a plan does not cancel the plan.","supports":"the unassign tip"},{"id":"s15","url":"https://support.wix.com/en/article/canceling-a-wix-premium-plan","title":"Canceling a Wix Premium or Studio Plan","publisher":"vendor","quote":"If you cancel your plan, your site is still active and can be viewed online.","supports":"the site stays live"},{"id":"s16","url":"https://support.wix.com/en/article/canceling-a-wix-premium-plan","title":"Canceling a Wix Premium or Studio Plan","publisher":"vendor","quote":"Studio and Premium plans come with a 14 day refund period for first time purchases.","supports":"who gets the 14-day refund"},{"id":"s17","url":"https://support.wix.com/en/article/requesting-a-refund-for-a-premium-plan","title":"Requesting a Refund for a Premium Plan","publisher":"vendor","quote":"Please allow up to 45 business days for your refund to process.","supports":"how long a refund takes"},{"id":"s18","url":"https://support.wix.com/en/article/requesting-a-refund-for-a-premium-plan","title":"Requesting a Refund for a Premium Plan","publisher":"vendor","quote":"Funds are refunded to the same payment method you used to purchase the plan.","supports":"where the refund goes"},{"id":"s19","url":"https://support.wix.com/en/article/requesting-a-refund-for-a-premium-plan","title":"Requesting a Refund for a Premium Plan","publisher":"vendor","quote":"Domain purchases do not have a 14-day money back guarantee.","supports":"domains aren't covered by the 14-day refund"},{"id":"s20","url":"https://support.wix.com/en/article/requesting-a-refund-for-a-premium-plan","title":"Requesting a Refund for a Premium Plan","publisher":"vendor","quote":"You are requesting a refund for the upgrade of an existing plan.","supports":"upgrades aren't refunded under the refund policy"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["No confirmation email is documented for cancelling a site plan","Whether Wix plans can be bought and cancelled through the Apple App Store or Google Play is not documented on the pages read","Data export before cancelling is not documented on the cancel pages read","Wix's auto-renewal page says upgrades also get the 14-day refund, but its refund policy page excludes upgrades; the packet follows the refund policy page"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Refund: added the up-to-45-business-day processing time, refund to the original payment method, no refund for upgrades, and no 14-day guarantee on domains (s17, s18, s19, s20)","Flagged the upgrade-refund conflict between Wix's auto-renewal and refund policy pages in unverified","Every other route, pay_less and after-cancel fact re-confirmed on the Wix help pages; no App Store or Google Play billing documented for site plans"]}},"delete_account":{"url":"https://manage.wix.com/account/close-account","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/wix","json":"https://stackcut.io/exits/wix.json","evidence":{"packet_revision":"8855c1093648340975ebfb9bd0ffc195bb775a23079540ecf30bb22bcf8086df","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"wix--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"wordpress_com","name":"WordPress.com","category":"productivity","website":"https://wordpress.com","domains":["wordpress.com"],"summary":"In the billing section, open Active upgrades, pick the purchase and Cancel subscription (or switch off Enable auto-renew). Yearly plans renew a month early: the Terms require cancelling at least a month before an annual term ends. Cancelling alone doesn't refund; Remove within the refund window does.","routes":[{"channel":"direct_web","label":"Stop renewal","applies_to":"WordPress.com plans, domains and add-ons (each purchase renews on its own)","who":"Only the WordPress.com user who purchased the subscription (which may not be the site owner); if someone else bought it, they must cancel from their account","method":"self_serve","start_url":"https://my.wordpress.com/me/billing","steps":[{"do":"Visit the billing section of your account and select Active upgrades","expect":"Active upgrades"},{"do":"Click the purchase you want to cancel","expect":"Cancel subscription"},{"do":"Scroll to the bottom and click Cancel in the Cancel subscription section (or turn off Enable auto-renew under Manage subscription)","expect":"what you will lose, and a confirmation checkbox"},{"do":"Review what you will lose, select the confirmation checkbox, then click Cancel subscription","expect":"the cancellation survey"},{"do":"Complete the cancellation survey to confirm the cancellation","expect":"a notice at the top of the purchase page stating when the purchase will expire"},{"do":"Repeat for each plan, domain and add-on you want to stop","expect":null}],"confirm_by":"The purchase page shows a notice at the top stating when the purchase will expire","effective":"The subscription expires on its expiration date, followed by a short grace period to renew manually before it is removed","notice":"Cancel at least one month before the end of an annual subscription and at least 24 hours before the end of a shorter one; yearly plans auto-renew one month before they expire, monthly plans on the expiration date","refund":"Cancelling alone doesn't refund. To get money back, remove the purchase within the refund window (see the next route)","fees":null,"source_ids":["w1","w2","w3","w4","w5","w6","w7","w8","w9","w10","w11","w12","w41","w42","w43"]},{"channel":"direct_web","label":"Remove for a refund","applies_to":"WordPress.com purchases still inside their refund window","who":"Only the WordPress.com user who purchased the subscription","method":"self_serve","start_url":"https://my.wordpress.com/me/billing","steps":[{"do":"Cancel the subscription first (billing section, Active upgrades, the purchase, Cancel subscription)","expect":null},{"do":"Scroll down to the bottom and click Remove in the Remove subscription section","expect":"what you will lose, and a confirmation checkbox"},{"do":"Review what you will lose, select the confirmation checkbox, then click Continue removal","expect":null},{"do":"Review the information shown and click Continue","expect":null}],"confirm_by":null,"effective":"Removing ends the purchase immediately","notice":null,"refund":"Refundable within 14 days of purchase or renewal for annual, two- and three-year plans and add-ons; 7 days for monthly plans; 96 hours for domains; 120 days for the 100-year plan. If a free domain came with the plan and the refund comes after 96 hours, the domain's cost is kept back. Otherwise all payments are final","fees":null,"source_ids":["w3","w13","w14","w15","w16","w17","w18","w19","w20","w21","w43","w44"]}],"pay_less":[{"type":"downgrade","what":"Downgrade to a lower plan: billing section, Active upgrades, the plan, View plans, then Downgrade on the lower plan. Within the refund period the price difference is refunded; after it, unused time is neither refunded nor credited","evidence":"documented","source_ids":["w22","w23","w24","w25"]},{"type":"free_plan","what":"Let the plan lapse to the free plan: pages, posts and media stay, but plugins are removed with their data and content added through plugins is lost","evidence":"documented","source_ids":["w26","w27"]}],"export":[{"data":"Posts, pages and other site content","how":"Go to Tools, then Export, and export everything (All content) or chosen content types","format":"XML (WXR); larger exports (about 1,000+ pages or posts) arrive by email as a .zip of XML files","limits":"Media is downloaded separately by exporting the media library","source_ids":["w28","w29","w30","w31","w32"]},{"data":"Full site backup","how":"Download a full backup","format":null,"limits":"Business or Commerce plan only","source_ids":["w33"]}],"after_cancel":{"access_until":"The expiration date, then a short grace period to renew; removing a purchase ends it immediately","data_kept":"On the free plan your pages, posts and media stay. A closed account can be restored within 30 days, then it and its data are purged","you_lose":["Plugins, removed along with their data, and content added through plugins","A theme that needs a higher plan","WordAds earnings (past earnings remain)"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"Before you cancel or remove, the flow shows what you will lose and asks you to tick a confirmation checkbox","tips":["Sign in as the account that bought the subscription: renewal emails go to that account, which may not be the site owner","Yearly plans charge one month before they expire, and the Terms require cancelling at least a month before the end of an annual term","Cancelling only stops renewal; removing the purchase within the refund window is what refunds","Plans, domains and add-ons renew separately: cancel each purchase","An account can't be closed while it has active purchases; closing deletes every site (restorable for 30 days)"]},"sources":[{"id":"w1","url":"https://wordpress.com/support/refunds/","title":"Refunds","publisher":"vendor","quote":"Visit the billing section of your account.","supports":"where the flow starts (the page links the billing section to https://my.wordpress.com/me/billing)"},{"id":"w2","url":"https://wordpress.com/support/manage-purchases/downgrade-your-plan/","title":"Downgrade your plan","publisher":"vendor","quote":"Active upgrades","supports":"the Active upgrades list"},{"id":"w3","url":"https://wordpress.com/support/refunds/","title":"Refunds","publisher":"vendor","quote":"Scroll to the bottom of the page and click Cancel in the","supports":"the Cancel subscription step"},{"id":"w4","url":"https://wordpress.com/support/refunds/","title":"Refunds","publisher":"vendor","quote":"Review what you will lose, select the confirmation checkbox, then click the","supports":"the confirm step"},{"id":"w5","url":"https://wordpress.com/support/manage-purchases/automatic-renewal/","title":"Automatic renewal","publisher":"vendor","quote":"Enable auto-renew","supports":"the auto-renew toggle"},{"id":"w6","url":"https://wordpress.com/support/manage-purchases/automatic-renewal/","title":"Automatic renewal","publisher":"vendor","quote":"By default, WordPress.com plans, domains, and other subscriptions are set to automatically renew to ensure no disruption","supports":"each purchase renews automatically"},{"id":"w7","url":"https://wordpress.com/support/manage-purchases/automatic-renewal/","title":"Automatic renewal","publisher":"vendor","quote":"Yearly plans renew one month before the expiration date","supports":"when yearly plans charge"},{"id":"w8","url":"https://wordpress.com/support/manage-purchases/automatic-renewal/","title":"Automatic renewal","publisher":"vendor","quote":"For monthly plans, automatic renewal occurs on the expiration date.","supports":"when monthly plans charge"},{"id":"w9","url":"https://wordpress.com/support/manage-purchases/automatic-renewal/","title":"Automatic renewal","publisher":"vendor","quote":"to the email address on the WordPress.com account that owns the subscription, which may not be the site owner","supports":"who owns the subscription"},{"id":"w10","url":"https://wordpress.com/support/manage-purchases/automatic-renewal/","title":"Automatic renewal","publisher":"vendor","quote":"If automatic renewal is turned off, your subscription will expire on its expiration date.","supports":"when access ends"},{"id":"w11","url":"https://wordpress.com/support/manage-purchases/automatic-renewal/","title":"Automatic renewal","publisher":"vendor","quote":"You'll have a short grace period to renew manually before the subscription is removed.","supports":"the grace period"},{"id":"w12","url":"https://wordpress.com/tos/","title":"WordPress.com Terms of Service","publisher":"vendor","quote":"You must cancel at least one month before the scheduled end date of any annual subscription and at least 24 hours before the end of any shorter subscription period.","supports":"the notice needed before renewal"},{"id":"w13","url":"https://wordpress.com/support/refunds/","title":"Refunds","publisher":"vendor","quote":"Scroll down to the bottom and click Remove in the","supports":"the Remove subscription step"},{"id":"w14","url":"https://wordpress.com/support/refunds/","title":"Refunds","publisher":"vendor","quote":"This removes the purchase immediately and refunds the eligible amount.","supports":"removing ends the purchase now and refunds"},{"id":"w15","url":"https://wordpress.com/support/refunds/","title":"Refunds","publisher":"vendor","quote":"Canceling a subscription does not issue a refund on its own","supports":"cancelling alone doesn't refund"},{"id":"w16","url":"https://wordpress.com/support/refunds/","title":"Refunds","publisher":"vendor","quote":"WordPress.com annual, two-year, and three-year plans are refundable within 14 days of purchase or renewal.","supports":"the refund window for annual plans"},{"id":"w17","url":"https://wordpress.com/support/refunds/","title":"Refunds","publisher":"vendor","quote":"WordPress.com monthly plans are refundable within 7 days of purchase or renewal.","supports":"the refund window for monthly plans"},{"id":"w18","url":"https://wordpress.com/support/refunds/","title":"Refunds","publisher":"vendor","quote":"Domain name registrations and renewals are refundable if the domain name is canceled within 96 hours (4 days).","supports":"the domain refund window"},{"id":"w19","url":"https://wordpress.com/support/refunds/","title":"Refunds","publisher":"vendor","quote":"Add-ons can be refunded within 14 days of purchase or renewal.","supports":"the add-on refund window"},{"id":"w20","url":"https://wordpress.com/support/refunds/","title":"Refunds","publisher":"vendor","quote":"If you register a free domain name with your plan and request a refund after the 96-hour domain refund period, we will credit the difference","supports":"bundled free domains reduce a late refund"},{"id":"w21","url":"https://wordpress.com/tos/","title":"WordPress.com Terms of Service","publisher":"vendor","quote":"In all other cases, there are no refunds and all payments are final.","supports":"no refunds outside the policy"},{"id":"w22","url":"https://wordpress.com/support/manage-purchases/downgrade-your-plan/","title":"Downgrade your plan","publisher":"vendor","quote":"Click the plan you want to downgrade.","supports":"starting a downgrade"},{"id":"w23","url":"https://wordpress.com/support/manage-purchases/downgrade-your-plan/","title":"Downgrade your plan","publisher":"vendor","quote":"click the Downgrade button","supports":"the Downgrade button on the lower plan"},{"id":"w24","url":"https://wordpress.com/support/manage-purchases/downgrade-your-plan/","title":"Downgrade your plan","publisher":"vendor","quote":"Downgrading within the refund period refunds the price difference to your original payment method.","supports":"refund of the difference inside the window"},{"id":"w25","url":"https://wordpress.com/support/manage-purchases/downgrade-your-plan/","title":"Downgrade your plan","publisher":"vendor","quote":"After the refund period, the unused time on your current plan is not refunded and does not become credit toward the lower plan.","supports":"no credit after the window"},{"id":"w26","url":"https://wordpress.com/support/manage-purchases/downgrade-your-plan/","title":"Downgrade your plan","publisher":"vendor","quote":"Your pages, posts, and media remain, but content added through plugins will be lost.","supports":"what the free plan keeps"},{"id":"w27","url":"https://wordpress.com/support/manage-purchases/downgrade-your-plan/","title":"Downgrade your plan","publisher":"vendor","quote":"Your site loses access to plugins, and any installed plugins will be removed along with their data.","supports":"plugins are removed"},{"id":"w28","url":"https://wordpress.com/support/export/","title":"Export your content","publisher":"vendor","quote":"Tools → Export","supports":"where the export is"},{"id":"w29","url":"https://wordpress.com/support/export/","title":"Export your content","publisher":"vendor","quote":"to export everything, or select specific types of content","supports":"what can be exported"},{"id":"w30","url":"https://wordpress.com/support/export/","title":"Export your content","publisher":"vendor","quote":"Your content is saved as an XML file (or a WXR file), which is a standard file format that can be read by WordPress and many other website platforms.","supports":"the export format"},{"id":"w31","url":"https://wordpress.com/support/export/","title":"Export your content","publisher":"vendor","quote":"you will receive an email with a single .zip file containing multiple XML files","supports":"large exports come by email"},{"id":"w32","url":"https://wordpress.com/support/export/","title":"Export your content","publisher":"vendor","quote":"exporting your media library","supports":"media is exported separately"},{"id":"w33","url":"https://wordpress.com/support/export/","title":"Export your content","publisher":"vendor","quote":"can download a full backup or restore from a backup at any time.","supports":"full backups on Business or Commerce plans"},{"id":"w34","url":"https://wordpress.com/support/manage-purchases/downgrade-your-plan/","title":"Downgrade your plan","publisher":"vendor","quote":"Your theme changes only if it needs a higher plan than the one you're moving to.","supports":"themes that need a higher plan"},{"id":"w35","url":"https://wordpress.com/support/manage-purchases/downgrade-your-plan/","title":"Downgrade your plan","publisher":"vendor","quote":"If you downgrade to a plan that doesn't support WordAds, you'll stop earning revenue, but past earnings remain.","supports":"WordAds earnings stop"},{"id":"w36","url":"https://wordpress.com/support/close-account/","title":"Close your account","publisher":"vendor","quote":"You cannot close an account that still has active purchases on it.","supports":"purchases must go before closing"},{"id":"w37","url":"https://wordpress.com/support/close-account/","title":"Close your account","publisher":"vendor","quote":"If you closed your WordPress.com account in error, you can restore the account within 30 days.","supports":"the 30-day restore window"},{"id":"w38","url":"https://wordpress.com/support/close-account/","title":"Close your account","publisher":"vendor","quote":"After 30 days, the account and all of its associated data are purged from our system and cannot be recovered.","supports":"data is purged after 30 days"},{"id":"w39","url":"https://wordpress.com/support/close-account/","title":"Close your account","publisher":"vendor","quote":"All your sites and content will be deleted.","supports":"closing deletes every site"},{"id":"w40","url":"https://wordpress.com/tos/","title":"WordPress.com Terms of Service","publisher":"vendor","quote":"you authorize us to automatically charge the then-applicable fees and Taxes for each subsequent subscription period until the subscription is canceled.","supports":"automatic renewal in the Terms"},{"id":"w41","url":"https://wordpress.com/support/manage-purchases/cancel-a-purchase/","title":"Cancel a purchase","publisher":"vendor","quote":"Complete the cancellation survey to confirm the cancellation.","supports":"the survey step that completes a cancellation"},{"id":"w42","url":"https://wordpress.com/support/manage-purchases/cancel-a-purchase/","title":"Cancel a purchase","publisher":"vendor","quote":"The purchase page will now show a notice at the top stating when the purchase will expire","supports":"how to confirm a cancellation"},{"id":"w43","url":"https://wordpress.com/support/manage-purchases/cancel-a-purchase/","title":"Cancel a purchase","publisher":"vendor","quote":"Only the user who purchased a subscription can cancel it. If someone else on your site bought the plan, ask them to cancel it from their account.","supports":"who can cancel"},{"id":"w44","url":"https://wordpress.com/support/refunds/","title":"Refunds","publisher":"vendor","quote":"The 100-year plan is refundable within 120 days.","supports":"the 100-year plan refund window"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Whether plans bought in the WordPress or Jetpack mobile apps are billed by Apple or Google isn't stated on the cancel, refunds or manage-purchases pages, so there's no App Store or Google Play route","WordPress VIP and other enterprise contracts were not researched"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["Main cancel page now read: added the cancellation survey step, confirm_by (expiry notice on the purchase page) and who (only the purchaser) (new w41-w43)","start_url set to the billing section the help pages link to (my.wordpress.com/me/billing)","Added a quote for the 100-year plan's 120-day refund window (new w44)","Removed the resolved gaps from unverified; app-store billing and VIP contracts remain unconfirmed"]}},"delete_account":{"url":"https://wordpress.com/me/account","difficulty":"medium","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"wordpress_com","name":"WordPress.com","recipes":[{"id":"replace-wordpress-com","title":"Website builder","best_year_one_net":-1244}]},"page":"https://stackcut.io/cancel/wordpress_com","json":"https://stackcut.io/exits/wordpress_com.json","evidence":{"packet_revision":"7268281ee06163561f0b4feeb12b97714bbe9fc338aa35f9157212c57fd84f75","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"wordpress-com--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"wordpress-com--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"wordtune","name":"Wordtune","category":"productivity","website":"https://www.wordtune.com","domains":["wordtune.com"],"summary":"Cancel on the web: Account page, Manage plan, then Cancel subscription under Billing. The plan runs to the end of the billing period, then drops to the free version. No refunds, so cancel before renewal or before a 3-day trial ends. Removing the browser extension doesn't cancel.","routes":[{"channel":"direct_web","label":"Cancel Advanced or Unlimited","applies_to":"Advanced and Unlimited plans (monthly or annual) bought on the Wordtune website, including a 3-day free trial","who":"The account holder, signed in to the account that has the subscription","method":"self_serve","start_url":"https://app.wordtune.com/account","steps":[{"do":"Open your Account page from your profile icon in the Editor (in the browser extension, click the Settings gear icon and choose Manage Plan)","expect":"Manage plan"},{"do":"Click Manage plan (scroll down if you don't see it)","expect":"Billing"},{"do":"Scroll down to the Billing section and click Cancel subscription at the bottom of the page","expect":null},{"do":"Confirm your cancellation request","expect":null}],"confirm_by":"Check your account status: it should move to the Free/Basic plan with no charges pending","effective":"The subscription stays active until the end of the current billing period, then you're downgraded to the free version and not charged again","notice":"Cancel before the billing cycle renews, or before a free trial ends, to avoid the next charge","refund":"None: Wordtune doesn't give refunds or credits for partial subscription periods","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s31","s32","s33","s34","s37"]},{"channel":"direct_web","label":"Wordtune Business","applies_to":"Wordtune Business subscriptions, paid by credit card, debit card or invoice (free 7-day trials for 3 to 100 seats)","who":"An account administrator (Wordtune says administrators reach Billing through the Account Page and Manage plan)","method":"self_serve","start_url":"https://app.wordtune.com/account","steps":[{"do":"Open the Account page and click Manage Plan","expect":"Billing"},{"do":"Scroll to the Billing section and cancel the subscription before the billing cycle renews","expect":null}],"confirm_by":null,"effective":"The subscription ends at the end of the current subscription period, then the account moves to the free version","notice":"Cancel before the billing cycle renews","refund":"None: Wordtune doesn't offer refunds","fees":null,"source_ids":["s8","s9","s11","s14","s15","s16","s17","s18"]},{"channel":"direct_web","label":"Delete the account","applies_to":"Any Wordtune account you want permanently deleted","who":"The account holder","method":"chat","start_url":"https://support.wordtune.com/en/","steps":[{"do":"Contact Wordtune support through the messenger (chatbot) icon in the bottom right corner of the Help Center, or email help@wordtune.com, and ask for your account to be fully deleted","expect":null},{"do":"Include your name and the email address on the Wordtune account, and make sure that email matches the account","expect":null}],"confirm_by":"A message saying the deletion process has begun, then a notice when the deletion is complete","effective":"The account is permanently deleted; removing all personal data from Wordtune's backend systems can take up to 30 days","notice":null,"refund":null,"fees":null,"source_ids":["s19","s20","s21","s22","s23","s24","s35","s36"]}],"pay_less":[{"type":"free_plan","what":"The free Basic plan: 10 rewrites and AI suggestions a day and 3 AI summarizations a month, with spelling corrections and grammar checks","evidence":"documented","source_ids":["s25","s26","s12"]},{"type":"annual_billing","what":"Annual billing costs about half as much as paying monthly","evidence":"documented","source_ids":["s27"]},{"type":"student_or_nonprofit","what":"30% off Advanced and Unlimited for students, educators and non-profit or NGO staff with an .edu or academic email or proof of enrollment or employment; apply on Wordtune's Discount Page or through support. It can't be combined with other promotional offers, including annual billing savings","evidence":"documented","source_ids":["s28","s29","s30"]}],"export":[{"data":"Invoices","how":"Open the Account Page, click Manage plan, and download them from the Billing section","format":null,"limits":"For Business accounts, account administrators can access invoices","source_ids":["s17","s18"]}],"after_cancel":{"access_until":"The end of the current billing period; then the account drops to the free version","data_kept":"Not stated for cancelling. If you have the account deleted, removing all personal data from Wordtune's backend systems can take up to 30 days","you_lose":["Advanced or Unlimited features when the billing period ends","If you delete the account: everything stored in Wordtune Editor, including saved documents; this can't be undone"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Removing the Wordtune Chrome extension or Edge add-on doesn't cancel the subscription","If you have several email addresses, sign in with each to find the account with the active subscription; an Apple sign-up may be linked to a private relay email","A free trial needs payment details and charges when it ends unless you cancel first","Deleting the account is a separate request to support, and it can't be undone"]},"sources":[{"id":"s1","url":"https://support.wordtune.com/en/articles/5304438-how-do-i-cancel-my-premium-wordtune-subscription","title":"How Do I Cancel My Premium Wordtune Subscription","publisher":"vendor","quote":"First, visit your Account page via your profile icon.","supports":"where cancelling starts"},{"id":"s2","url":"https://support.wordtune.com/en/articles/5304438-how-do-i-cancel-my-premium-wordtune-subscription","title":"How Do I Cancel My Premium Wordtune Subscription","publisher":"vendor","quote":"Next, click on the \"Manage plan\" button below ( scroll down if you don't see it).","supports":"the Manage plan step"},{"id":"s3","url":"https://support.wordtune.com/en/articles/5304438-how-do-i-cancel-my-premium-wordtune-subscription","title":"How Do I Cancel My Premium Wordtune Subscription","publisher":"vendor","quote":"scroll down to the \"Billing\" section, and you will see a \"Cancel subscription\" button at the bottom of the page.","supports":"the Cancel subscription button"},{"id":"s4","url":"https://support.wordtune.com/en/articles/5304438-how-do-i-cancel-my-premium-wordtune-subscription","title":"How Do I Cancel My Premium Wordtune Subscription","publisher":"vendor","quote":"After clicking the \"Cancel subscription\" button, confirm your cancellation request to proceed.","supports":"the confirmation step"},{"id":"s5","url":"https://support.wordtune.com/en/articles/5304438-how-do-i-cancel-my-premium-wordtune-subscription","title":"How Do I Cancel My Premium Wordtune Subscription","publisher":"vendor","quote":"check your account status to ensure it has transitioned to the Free/Basic Plan and no charges are pending.","supports":"how to confirm it worked"},{"id":"s6","url":"https://support.wordtune.com/en/articles/5304438-how-do-i-cancel-my-premium-wordtune-subscription","title":"How Do I Cancel My Premium Wordtune Subscription","publisher":"vendor","quote":"your subscription will remain active until the end of your current billing period, after which you will not be charged again.","supports":"when access ends"},{"id":"s7","url":"https://support.wordtune.com/en/articles/5304438-how-do-i-cancel-my-premium-wordtune-subscription","title":"How Do I Cancel My Premium Wordtune Subscription","publisher":"vendor","quote":"Simply removing the Wordtune Google Chrome Extension or Edge-on will not cancel your Wordtune Plus or Unlimited Subscription.","supports":"removing the extension doesn't cancel"},{"id":"s8","url":"https://www.wordtune.com/terms-of-use","title":"Terms of Use","publisher":"vendor","quote":"The cancellation will take effect the day after the last day of the current Subscription period, and you will be downgraded to the free version.","supports":"when cancellation takes effect"},{"id":"s9","url":"https://www.wordtune.com/terms-of-use","title":"Terms of Use","publisher":"vendor","quote":"We do not provide refunds or credits for any partial subscription periods.","supports":"no refunds"},{"id":"s10","url":"https://www.wordtune.com/terms-of-use","title":"Terms of Use","publisher":"vendor","quote":"all subscriptions to Wordtune (including all paid accounts) are renewed automatically using the credit card we have on file.","supports":"automatic renewal"},{"id":"s11","url":"https://support.wordtune.com/en/articles/5310819-wordtune-s-billing-policy","title":"Wordtune's Billing Policy","publisher":"vendor","quote":"We do not offer refunds, however you can cancel your subscription at any time before your billing cycle renews.","supports":"cancel before renewal, no refunds"},{"id":"s12","url":"https://www.wordtune.com/pricing","title":"Plans and pricing","publisher":"vendor","quote":"We do not offer refunds but you can cancel your subscription before the next billing cycle or before your trial ends","supports":"cancel before renewal or before the trial ends"},{"id":"s13","url":"https://www.wordtune.com/pricing","title":"Plans and pricing","publisher":"vendor","quote":"You'll need to enter payment information, but you won't be charged until the trial period ends.","supports":"trials charge when they end"},{"id":"s14","url":"https://support.wordtune.com/en/articles/8698515-wordtune-business-pricing-billing","title":"Wordtune Business Pricing & Billing","publisher":"vendor","quote":"Wordtune Business offers free 7-day trials for accounts with 3 to 100 seats.","supports":"Business trials"},{"id":"s15","url":"https://support.wordtune.com/en/articles/8698515-wordtune-business-pricing-billing","title":"Wordtune Business Pricing & Billing","publisher":"vendor","quote":"Wordtune accepts credit cards, debit cards, and invoices for purchases of Wordtune Business subscriptions.","supports":"how Business is paid"},{"id":"s16","url":"https://support.wordtune.com/en/articles/8698515-wordtune-business-pricing-billing","title":"Wordtune Business Pricing & Billing","publisher":"vendor","quote":"You can cancel your subscription at any time before your billing cycle renews","supports":"cancelling a Business subscription"},{"id":"s17","url":"https://support.wordtune.com/en/articles/8698515-wordtune-business-pricing-billing","title":"Wordtune Business Pricing & Billing","publisher":"vendor","quote":"Account administrators will be able to access invoices","supports":"administrators manage Business billing"},{"id":"s18","url":"https://support.wordtune.com/en/articles/8698515-wordtune-business-pricing-billing","title":"Wordtune Business Pricing & Billing","publisher":"vendor","quote":"Downloadable invoices are located under the section title \"Billing\"","supports":"where invoices are"},{"id":"s19","url":"https://support.wordtune.com/en/articles/5859886-can-i-delete-my-account","title":"Can I Delete My Account?","publisher":"vendor","quote":"In order to fully delete your account, please reach out to one of our agents.","supports":"deletion goes through support"},{"id":"s20","url":"https://support.wordtune.com/en/articles/5859886-can-i-delete-my-account","title":"Can I Delete My Account?","publisher":"vendor","quote":"Include identifying details such as your name and the email address associated with your account.","supports":"what to include in the request"},{"id":"s21","url":"https://support.wordtune.com/en/articles/5859886-can-i-delete-my-account","title":"Can I Delete My Account?","publisher":"vendor","quote":"Your Free/Basic account associated with your email address will be permanently deleted.","supports":"what deletion does"},{"id":"s22","url":"https://support.wordtune.com/en/articles/5859886-can-i-delete-my-account","title":"Can I Delete My Account?","publisher":"vendor","quote":"The complete removal of all personal data from backend systems may take up to 30 days.","supports":"how long deletion takes"},{"id":"s23","url":"https://support.wordtune.com/en/articles/5859886-can-i-delete-my-account","title":"Can I Delete My Account?","publisher":"vendor","quote":"You will lose all the information you have stored in Wordtune Editor as well as any documents you have saved in the Editor. This action cannot be undone.","supports":"what you lose by deleting"},{"id":"s24","url":"https://www.wordtune.com/pricing","title":"Plans and pricing","publisher":"vendor","quote":"You can contact the support team through the chatbot in the lower right-hand corner of the Help Center or email: help@wordtune.com","supports":"how to reach support"},{"id":"s25","url":"https://www.wordtune.com/pricing","title":"Plans and pricing","publisher":"vendor","quote":"Limited daily use: 10 Rewrites & AI suggestions","supports":"the free plan's daily limit"},{"id":"s26","url":"https://www.wordtune.com/pricing","title":"Plans and pricing","publisher":"vendor","quote":"Limited monthly use: 3 AI summarizations","supports":"the free plan's monthly limit"},{"id":"s27","url":"https://support.wordtune.com/en/articles/5316519-wordtune-discount-offers-and-policy","title":"Wordtune Discount Offers and Policy","publisher":"vendor","quote":"50% cost savings for users who opt for annual billing instead of monthly payments","supports":"annual billing savings"},{"id":"s28","url":"https://support.wordtune.com/en/articles/5316519-wordtune-discount-offers-and-policy","title":"Wordtune Discount Offers and Policy","publisher":"vendor","quote":"30% discount on Advanced and Unlimited Wordtune subscriptions","supports":"the academic discount"},{"id":"s29","url":"https://support.wordtune.com/en/articles/5316519-wordtune-discount-offers-and-policy","title":"Wordtune Discount Offers and Policy","publisher":"vendor","quote":"Academic discounts cannot be combined with other promotional offers, including annual billing savings.","supports":"the discount doesn't stack"},{"id":"s30","url":"https://www.wordtune.com/pricing","title":"Plans and pricing","publisher":"vendor","quote":"you are eligible for a 30% discount on both our annual and monthly plans","supports":"the discount applies to annual and monthly plans"},{"id":"s31","url":"https://support.wordtune.com/en/articles/14592307-how-can-i-locate-and-manage-subscriptions-linked-to-my-wordtune-account","title":"How can I locate and manage subscriptions linked to my Wordtune account?","publisher":"vendor","quote":"If you used Apple to sign up, your subscription may be linked to a private relay email address instead of your personal email.","supports":"finding the account that pays"},{"id":"s32","url":"https://support.wordtune.com/en/articles/14592307-how-can-i-locate-and-manage-subscriptions-linked-to-my-wordtune-account","title":"How can I locate and manage subscriptions linked to my Wordtune account?","publisher":"vendor","quote":"Try logging in to Wordtune with all of your email addresses","supports":"checking each email address"},{"id":"s33","url":"https://www.wordtune.com/pricing","title":"Plans and pricing","publisher":"vendor","quote":"The free trial lasts 3 days from the date of purchase.","supports":"the trial length"},{"id":"s34","url":"https://www.wordtune.com/terms-of-use","title":"Terms of Use","publisher":"vendor","quote":"via your account page in the Software which can be accessed at https://app.wordtune.com/account","supports":"cancelling from the account page"},{"id":"s35","url":"https://support.wordtune.com/en/articles/5859886-can-i-delete-my-account","title":"Can I Delete My Account?","publisher":"vendor","quote":"After submitting your request, you will receive a confirmation message indicating that the deletion process has begun.","supports":"the deletion confirmation"},{"id":"s36","url":"https://support.wordtune.com/en/articles/5859886-can-i-delete-my-account","title":"Can I Delete My Account?","publisher":"vendor","quote":"Once the deletion is complete, you will be notified.","supports":"the completion notice"},{"id":"s37","url":"https://support.wordtune.com/en/articles/5304438-how-do-i-cancel-my-premium-wordtune-subscription","title":"How Do I Cancel My Premium Wordtune Subscription","publisher":"vendor","quote":"In the Extension: Click the \"Settings\" gear icon and choose the \"Manage Plan\" option from the dropdown.","supports":"reaching Manage Plan from the extension"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Whether the Wordtune iPhone app sells subscriptions through Apple's App Store, and how to cancel those, isn't stated in Wordtune's help center or Terms of Use","How removing seats from a Wordtune Business plan changes the bill, and how invoice-billed Business customers cancel, aren't documented","Wordtune's help pages don't describe exporting documents saved in Wordtune Editor before deleting the account","Whether the cancel flow shows an offer or asks why isn't documented"],"review":{"by":"stackcut-review","on":"2026-10-06","result":"fixed","notes":["Re-checked every route fact against Wordtune's cancel, billing-policy, Business billing and account-deletion articles, its pricing page and Terms of Use: steps, timing, no-refund policy, trials and deletion are confirmed","Added the extension's own path to Manage Plan, and the Terms' account-page link as the starting point","Account deletion: added the confirmation message and the completion notice the help article describes","Academic discount: it can't be combined with annual billing savings, per the discount article (quote corrected to its full sentence)","Business route: who now matches the article (administrators reach Billing); one invoice quote corrected to the page's exact punctuation","Help-center quotes were confirmed against the articles' own text; the automatic quote check can't load that help center (EMPTY)"]}},"page":"https://stackcut.io/cancel/wordtune","json":"https://stackcut.io/exits/wordtune.json","evidence":{"packet_revision":"7e3e1fd8d317d93de47c7a9a1d8d12dd696ff7d41014bed938165af357a1b7a2","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"wordtune--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"wordtune--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"wordtune--direct-web--r3","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"workos","name":"WorkOS","category":"developer_tools","website":"https://workos.com","domains":["workos.com","dashboard.workos.com"],"summary":"Teams with an active subscription can't be deleted in the dashboard: email WorkOS support to cancel. Formal non-renewal needs written notice referencing the Terms at least 30 days before the term ends. Without a subscription, an admin can delete the team in the Danger zone. Payments are non-refundable.","routes":[{"channel":"direct_web","label":"Delete a team with no active subscription","applies_to":"Teams without an active subscription; the dashboard cannot delete a team that has one","who":"An admin of the team","method":"self_serve","start_url":"https://workos.com/docs/dashboard/settings#delete-your-team","steps":[{"do":"Open the workspace settings page and scroll to the Danger zone at the bottom, then select Delete team","expect":"Feedback: select a reason for leaving WorkOS"},{"do":"Select a reason for leaving, then acknowledge that deletion is permanent and type your team's name exactly","expect":"Delete team"},{"do":"Confirm; the deletion is queued, you are signed out, and it completes within an hour","expect":null}],"confirm_by":null,"effective":"Deletion completes within an hour of confirming and cannot be reversed","notice":null,"refund":"All payments are nonrefundable","fees":null,"source_ids":["s12","s21","s22","s17","s23","s18","s13","s14","s24","s19","s20","s1"]},{"channel":"sales_contract","label":"Active subscription: support and written notice","applies_to":"Teams with an active subscription","who":"A team admin, writing to WorkOS","method":"email","start_url":null,"steps":[{"do":"Ask WorkOS for a copy of your data if you need it; the Terms say it helps export for up to 30 days after termination","expect":null},{"do":"At least 30 days before the Subscription Term ends, send written notice that references the Terms and says you elect to terminate at the end of the term, to support@workos.com (or by courier or registered mail to 548 Market St, PMB 86125, San Francisco, CA 94104)","expect":null},{"do":"In the same message, ask support to cancel the subscription and delete the team","expect":null}],"confirm_by":null,"effective":"At the end of the then-current Subscription Term","notice":"At least 30 days before the end of the Subscription Term, in writing and referencing the Terms; otherwise the term renews for the same length. Ordinary support questions don't count as notice","refund":"All payments are nonrefundable","fees":"Termination does not cancel Subscription Fees that have already become due","source_ids":["s15","s16","s30","s25","s3","s2","s26","s27","s28","s29","s1","s5"]}],"pay_less":[{"type":"free_plan","what":"WorkOS is free to get started, and User Management is free for up to 1 million monthly active users; SSO and Directory Sync are charged per connection, one per enterprise customer","evidence":"documented","source_ids":["s35","s8","s9","s31"]},{"type":"annual_billing","what":"The Annual Credits plan offers pre-pay credit discounts, plus expert guidance and migration support","evidence":"documented","source_ids":["s34","s10"]}],"export":[{"data":"Subscriber Data","how":"Ask WorkOS support; the Terms say WorkOS will help export a copy for up to 30 days after termination or expiration","format":null,"limits":"Up to 30 days after termination; deleting the team destroys all environments within an hour","source_ids":["s30","s7","s14","s18"]}],"after_cancel":{"access_until":"The end of the Subscription Term after valid notice; a team deletion completes within an hour of confirming","data_kept":"WorkOS helps export Subscriber Data for up to 30 days after termination, and may irrevocably delete account information, including Subscriber Data. Deleting the team destroys all environments and their data","you_lose":["All environments, including production, and the data in them","Users, organizations and sessions stored in those environments","Single Sign-On connections and directories","The team and its members' dashboard accounts"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"Deleting a team asks you to select a reason for leaving, with an optional comment, before the final confirmation","tips":["A team with an active subscription can't be deleted from the dashboard; contact support first","Non-renewal notice must be written, reference the Terms and arrive at least 30 days before the term ends; ordinary support questions don't count as notice","Deleting a team is permanent, signs you out, and is a different step from cancelling its subscription","The Billing page's Next payment due card shows when the current billing period ends and the next invoice is issued"]},"sources":[{"id":"s1","url":"https://workos.com/legal/terms-of-service","title":"WorkOS Terms of Service","publisher":"vendor","quote":"All payments are nonrefundable.","supports":"refund position"},{"id":"s2","url":"https://workos.com/legal/terms-of-service","title":"WorkOS Terms of Service","publisher":"vendor","quote":"will renew for a Subscription Term equivalent in length to the then expiring Subscription Term","supports":"automatic renewal"},{"id":"s3","url":"https://workos.com/legal/terms-of-service","title":"WorkOS Terms of Service","publisher":"vendor","quote":"by providing notice to the other party no less than thirty (30) days prior to the end of such Subscription Term.","supports":"30-day notice before the term ends"},{"id":"s4","url":"https://workos.com/legal/terms-of-service","title":"WorkOS Terms of Service","publisher":"vendor","quote":"Either party may elect to terminate this Agreement and Subscriber’s subscription to the Service","supports":"termination right"},{"id":"s5","url":"https://workos.com/legal/terms-of-service","title":"WorkOS Terms of Service","publisher":"vendor","quote":"No expiration or termination will affect Subscriber’s obligation to pay all Subscription Fees that may have become due","supports":"fees already due survive termination"},{"id":"s6","url":"https://workos.com/legal/terms-of-service","title":"WorkOS Terms of Service","publisher":"vendor","quote":"WorkOS may irrevocably delete any and all information associated with Subscriber’s account, including Subscriber Data","supports":"deletion of account data"},{"id":"s7","url":"https://workos.com/legal/terms-of-service","title":"WorkOS Terms of Service","publisher":"vendor","quote":"for up to thirty (30) days following the termination or expiration of this Agreement","supports":"the 30-day window after termination"},{"id":"s8","url":"https://workos.com/pricing","title":"WorkOS pricing","publisher":"vendor","quote":"WorkOS User Management is free for up to 1 million monthly active users.","supports":"free User Management tier"},{"id":"s9","url":"https://workos.com/pricing","title":"WorkOS pricing","publisher":"vendor","quote":"Each enterprise customer you support with SSO or Directory Sync is counted as one connection.","supports":"how SSO and Directory Sync are counted"},{"id":"s10","url":"https://workos.com/pricing","title":"WorkOS pricing","publisher":"vendor","quote":"Unlock annual discounts, expert guidance, and migration support.","supports":"annual plan benefits"},{"id":"s11","url":"https://workos.com/docs/dashboard/billing","title":"WorkOS billing","publisher":"vendor","quote":"A payment method is required to activate your production environment.","supports":"payment method needed for production"},{"id":"s12","url":"https://workos.com/docs/dashboard/settings","title":"WorkOS team settings","publisher":"vendor","quote":"Admins can delete the team from the Danger zone section at the bottom of the workspace settings page.","supports":"who can delete and where"},{"id":"s13","url":"https://workos.com/docs/dashboard/settings","title":"WorkOS team settings","publisher":"vendor","quote":"Deleting your team is permanent and cannot be reversed.","supports":"deletion is permanent"},{"id":"s14","url":"https://workos.com/docs/dashboard/settings","title":"WorkOS team settings","publisher":"vendor","quote":"All environments and the data in them are destroyed.","supports":"what deletion destroys"},{"id":"s15","url":"https://workos.com/docs/dashboard/settings","title":"WorkOS team settings","publisher":"vendor","quote":"If your team has an active subscription, the dashboard cannot delete it directly.","supports":"active subscriptions block dashboard deletion"},{"id":"s16","url":"https://workos.com/docs/dashboard/settings","title":"WorkOS team settings","publisher":"vendor","quote":"Contact support to cancel the subscription and delete the team.","supports":"the support route for active subscriptions"},{"id":"s17","url":"https://workos.com/docs/dashboard/settings","title":"WorkOS team settings","publisher":"vendor","quote":"acknowledge that deletion is permanent, then type your team's name exactly to enable the Delete team button.","supports":"the confirmation steps"},{"id":"s18","url":"https://workos.com/docs/dashboard/settings","title":"WorkOS team settings","publisher":"vendor","quote":"Deletion completes within an hour.","supports":"how long deletion takes"},{"id":"s19","url":"https://workos.com/docs/dashboard/settings","title":"WorkOS team settings","publisher":"vendor","quote":"All Single Sign-On connections and directories.","supports":"what is removed"},{"id":"s20","url":"https://workos.com/docs/dashboard/settings","title":"WorkOS team settings","publisher":"vendor","quote":"All customer data in those environments, such as users, organizations, and sessions.","supports":"what customer data is removed"},{"id":"s21","url":"https://workos.com/docs/dashboard/settings","title":"WorkOS team settings","publisher":"vendor","quote":"Selecting Delete team starts a two-step confirmation:","supports":"two-step confirmation"},{"id":"s22","url":"https://workos.com/docs/dashboard/settings","title":"WorkOS team settings","publisher":"vendor","quote":"Feedback: select a reason for leaving WorkOS, with an optional free-form field for additional feedback.","supports":"the reason-for-leaving step"},{"id":"s23","url":"https://workos.com/docs/dashboard/settings","title":"WorkOS team settings","publisher":"vendor","quote":"After you confirm, the deletion is queued and you are signed out.","supports":"what happens after confirming"},{"id":"s24","url":"https://workos.com/docs/dashboard/settings","title":"WorkOS team settings","publisher":"vendor","quote":"The team itself and the dashboard accounts of its members.","supports":"member dashboard accounts are deleted"},{"id":"s25","url":"https://workos.com/legal/terms-of-service","title":"WorkOS Terms of Service","publisher":"vendor","quote":"Either party may elect to terminate this Agreement and Subscriber’s subscription to the Service as of the end of the then current Subscription Term","supports":"termination takes effect at the end of the term"},{"id":"s26","url":"https://workos.com/legal/terms-of-service","title":"WorkOS Terms of Service","publisher":"vendor","quote":"All notices required or permitted under this Agreement will be in writing, will reference this Agreement,","supports":"notice must be written and reference the Agreement"},{"id":"s27","url":"https://workos.com/legal/terms-of-service","title":"WorkOS Terms of Service","publisher":"vendor","quote":"if to WorkOS, 548 Market St, PMB 86125, San Francisco, CA 94104, support@workos.com","supports":"where notices go"},{"id":"s28","url":"https://workos.com/legal/terms-of-service","title":"WorkOS Terms of Service","publisher":"vendor","quote":"Subscriber's questions or communications regarding the Service can be sent to support@workos.com","supports":"support email ..."},{"id":"s29","url":"https://workos.com/legal/terms-of-service","title":"WorkOS Terms of Service","publisher":"vendor","quote":"will not serve as notice under this Agreement.","supports":"... ordinary support messages are not formal notice"},{"id":"s30","url":"https://workos.com/legal/terms-of-service","title":"WorkOS Terms of Service","publisher":"vendor","quote":"WorkOS will assist Subscriber in exporting a copy of Subscriber Data from the Service for up to thirty (30) days","supports":"export help after termination"},{"id":"s31","url":"https://workos.com/legal/terms-of-service","title":"WorkOS Terms of Service","publisher":"vendor","quote":"WorkOS may offer a free Service tier that allows Subscriber to use the Service and Documentation free of charge","supports":"free tier"},{"id":"s32","url":"https://workos.com/docs/dashboard/billing","title":"WorkOS billing","publisher":"vendor","quote":"Billing is visible to members with the Admin, Developer, or Sandbox Developer role.","supports":"who sees billing"},{"id":"s33","url":"https://workos.com/docs/dashboard/billing","title":"WorkOS billing","publisher":"vendor","quote":"The Next payment due card shows when the current billing period ends and the invoice will be issued.","supports":"when the next invoice is issued"},{"id":"s34","url":"https://workos.com/pricing","title":"WorkOS pricing","publisher":"vendor","quote":"Pre-pay credit discounts","supports":"Annual Credits discount"},{"id":"s35","url":"https://workos.com/pricing","title":"WorkOS pricing","publisher":"vendor","quote":"WorkOS is free to get started and you don't need to add a credit card until you are ready to move to production.","supports":"free until production"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["WorkOS's help pages don't describe a self-serve way to cancel a subscription without deleting the team","Whether removing connections or deleting a team stops usage charges, and how the final invoice works, isn't stated on WorkOS's help pages or Terms","How WorkOS confirms a cancellation isn't documented","Self-serve export steps for users, organizations and directories aren't on WorkOS's dashboard help pages"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Support route: support is reached by email (support@workos.com); a formal non-renewal must be written, reference the Terms and go 30+ days before term end, and ordinary support questions don't count as notice","Effective date for termination is the end of the then-current Subscription Term","Team deletion: added the reason-for-leaving step, sign-out after confirming, and deletion of members' dashboard accounts","Export: the Terms promise help exporting Subscriber Data for up to 30 days after termination (was undocumented)","Pay less: free until production, and Annual Credits pre-pay discounts"]}},"page":"https://stackcut.io/cancel/workos","json":"https://stackcut.io/exits/workos.json","evidence":{"packet_revision":"7f23b2aab47725a5e0cb5894d75582f4922808a9bf10bbf04223e489b748d8c1","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"workos--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"workos--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"wp_engine","name":"WP Engine","category":"developer_tools","website":"https://wpengine.com","domains":["wpengine.com"],"summary":"An Owner opens Billing in the User Portal, scrolls to Support and, under Modify plan, uses Cancel plan (shared) or Request cancellation (premium) to submit the cancellation form. Gotcha: cancellations need 30 days' notice, then access ends and all content is deleted, so download backups of every environment first.","routes":[{"channel":"direct_web","label":"Shared plans: Cancel plan","applies_to":"WP Engine shared server plans, such as Essential (the link reads Cancel plan)","who":"An Owner-level user of the WP Engine account (support staff can't start it)","method":"form","start_url":null,"steps":[{"do":"Sign in to the User Portal and select Billing from the main left menu","expect":null},{"do":"Scroll to the Support section and, under Modify plan, click Cancel plan","expect":"the cancellation form"},{"do":"Fill in and submit the cancellation form","expect":null}],"confirm_by":null,"effective":"After the 30-day notice period the plan is not renewed and is cancelled; access to the plan is removed and all content is deleted","notice":"30 days' notice through the cancellation form, under WP Engine's Terms of Service","refund":null,"fees":null,"source_ids":["s1","s2","s3","s4","s5","s6"]},{"channel":"sales_contract","label":"Premium and dedicated plans","applies_to":"WP Engine premium accounts (the link reads Request cancellation)","who":"An Owner-level user of the WP Engine account (support staff can't start it)","method":"form","start_url":null,"steps":[{"do":"Sign in to the User Portal and select Billing from the main left menu","expect":null},{"do":"Scroll to the Support section and, under Modify plan, click Request cancellation","expect":"the cancellation form"},{"do":"Fill in and submit the cancellation form","expect":null}],"confirm_by":null,"effective":"After the 30-day notice period the plan is not renewed and is cancelled; access is removed and all content is deleted","notice":"30 days' notice through the cancellation form, under WP Engine's Terms of Service","refund":null,"fees":null,"source_ids":["s1","s2","s3","s4","s5","s6"]}],"pay_less":[{"type":"downgrade","what":"Downgrade the plan from Billing: Browse plans on Essential, or the Request downgrade form on Core and Enterprise. It takes effect on the next billing date; give 30 days' notice for it to show on the next invoice. Owners and Full users with Billing access can do it","evidence":"documented","source_ids":["s7","s8"]},{"type":"downgrade","what":"Remove product extensions you don't use: on Essential shared plans, go to Billing, then Support, click Remove extensions and lower the Quantity or remove the product","evidence":"documented","source_ids":["s9"]},{"type":"annual_billing","what":"Pay annually: WP Engine advertises saving 20% on Essential plans","evidence":"documented","source_ids":["s10"]}],"export":[{"data":"Each environment's files and database","how":"From the Sites page, open the environment and click Backups. Open a backup point's three-dot menu, choose Prepare ZIP (a full backup has all files and the database), then click Download ZIP when it's ready","format":"ZIP archive","limits":"A prepared ZIP can be downloaded for up to 7 days; WP Engine keeps 30 days of backups. Download backups of all environments before requesting cancellation","source_ids":["s3","s11","s12","s13","s14","s15"]}],"after_cancel":{"access_until":"The end of the 30-day notice period","data_kept":"When the notice period ends, access to the plan is removed and all content is deleted","you_lose":["Access to the plan and every environment on it","All site content, including WP Engine's backups"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Only an Owner can cancel, and WP Engine support representatives can't start the cancellation for you","Submit the form at least 30 days before you need the plan gone","Download a ZIP backup of every environment before requesting cancellation"]},"sources":[{"id":"s1","url":"https://wpengine.com/support/change-plan-user-portal/","title":"WP Engine Plan and Product Extension Management","publisher":"vendor","quote":"Per our Terms of Service, plan cancellations require a 30 day notice via our cancellation form.","supports":"the 30-day notice and the form"},{"id":"s2","url":"https://wpengine.com/support/change-plan-user-portal/","title":"WP Engine Plan and Product Extension Management","publisher":"vendor","quote":"After this period, the plan will not be renewed and will be cancelled, access to the plan will be removed, and all content will be deleted.","supports":"when it ends and data deletion"},{"id":"s3","url":"https://wpengine.com/support/change-plan-user-portal/","title":"WP Engine Plan and Product Extension Management","publisher":"vendor","quote":"We highly suggest downloading backups of all your environments prior to requesting a cancellation.","supports":"back up first"},{"id":"s4","url":"https://wpengine.com/support/change-plan-user-portal/","title":"WP Engine Plan and Product Extension Management","publisher":"vendor","quote":"Only Owner level users can cancel a WP Engine hosting plan.","supports":"who can cancel; the steps (Billing, Support, Modify plan, Cancel plan or Request cancellation)"},{"id":"s5","url":"https://wpengine.com/support/change-plan-user-portal/","title":"WP Engine Plan and Product Extension Management","publisher":"vendor","quote":"Our Support representatives cannot initiate the process.","supports":"support can't cancel for you"},{"id":"s6","url":"https://wpengine.com/support/change-plan-user-portal/","title":"WP Engine Plan and Product Extension Management","publisher":"vendor","quote":"fill in and submit the cancellation form","supports":"the final step"},{"id":"s7","url":"https://wpengine.com/support/change-plan-user-portal/","title":"WP Engine Plan and Product Extension Management","publisher":"vendor","quote":"Downgrades will become effective on your next billing date. Please provide 30 days notice to ensure that your new plan is reflected on your next invoice.","supports":"downgrade timing"},{"id":"s8","url":"https://wpengine.com/support/change-plan-user-portal/","title":"WP Engine Plan and Product Extension Management","publisher":"vendor","quote":"Only Owners and Full users with Billing access will be able to downgrade a plan.","supports":"who can downgrade"},{"id":"s9","url":"https://wpengine.com/support/change-plan-user-portal/","title":"WP Engine Plan and Product Extension Management","publisher":"vendor","quote":"use the Quantity column to reduce the number of licenses or remove the product","supports":"removing extensions"},{"id":"s10","url":"https://wpengine.com/plans/","title":"WP Engine Plans and Pricing","publisher":"vendor","quote":"Save 20% on Essential","supports":"the annual billing saving"},{"id":"s11","url":"https://wpengine.com/support/restore/","title":"Backup and Restore","publisher":"vendor","quote":"Locate a backup point and expand the 3 dot","supports":"where to start a download (then Prepare ZIP)"},{"id":"s12","url":"https://wpengine.com/support/restore/","title":"Backup and Restore","publisher":"vendor","quote":"Full Backup — All files and the database","supports":"what a full backup contains"},{"id":"s13","url":"https://wpengine.com/support/restore/","title":"Backup and Restore","publisher":"vendor","quote":"Once the backup has been prepared it can be downloaded from the Backups page by clicking Download ZIP next to the checkpoint.","supports":"the download step"},{"id":"s14","url":"https://wpengine.com/support/restore/","title":"Backup and Restore","publisher":"vendor","quote":"any backup that's already been prepared can be downloaded from this page for up to 7 days.","supports":"the download window"},{"id":"s15","url":"https://wpengine.com/support/restore/","title":"Backup and Restore","publisher":"vendor","quote":"WP Engine keeps 30 days of backups.","supports":"backup retention"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["WP Engine's refund or money-back terms, and any fees owed for the rest of a term, aren't confirmed; they would be in WP Engine's Terms of Service","Whether WP Engine confirms a submitted cancellation by email isn't documented in its plan-change help","How plans bought through WP Engine partners or marketplaces are cancelled isn't confirmed","Which plans show Cancel plan and which show Request cancellation, and the downgrade and backup steps, weren't independently re-checked against WP Engine's help pages; every quoted sentence and menu name was confirmed on those pages"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"partial","notes":["All 15 quotes were confirmed on WP Engine's plan-change, backup and plans pages, and the menu names in the steps (Modify plan, Cancel plan, Request cancellation, Request downgrade, Browse plans, Remove extensions) appear on the plan-change page","WP Engine's pages and Terms of Service couldn't be re-read in full during this review, so the plan types behind each link and the refund terms stay unconfirmed (listed under not confirmed)","Rewrote the not-confirmed notes for readers"]}},"page":"https://stackcut.io/cancel/wp_engine","json":"https://stackcut.io/exits/wp_engine.json","evidence":{"packet_revision":"55c56c6c005539cd370f3873302cdca34cc87b26f43a36354cc8d6c77a39d223","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"wp-engine--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"wp-engine--sales-contract--r2","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"wps_office","name":"WPS Office","category":"productivity","website":"https://www.wps.com","domains":["wps.com","help.wps.com","365.wps.com"],"summary":"Turn off auto-renewal in the WPS Subscription Management Center: My Subscription, slide Auto-renewal to the left, Confirm, at least 24 hours before the period ends. Access lasts to the period's end; subscriptions aren't refunded. App Store and Google Play subscriptions cancel in those stores. Canceled plans can't be restarted.","routes":[{"channel":"direct_web","label":"Subscription Management Center","applies_to":"Auto-renewing WPS Premium subscriptions, such as WPS Pro+ or Template Premium, managed in WPS's Subscription Management Center. One-time plans don't renew and need no cancelling","who":"The WPS account used to buy the subscription","method":"self_serve","start_url":"https://www.wps.com/subscription/","steps":[{"do":"Sign in to the WPS Office Subscription Management Center with the account used to buy the subscription","expect":"My Subscription"},{"do":"In the My Subscription module, select the Premium type and find the plan you want to cancel","expect":"Auto-renewal is enabled"},{"do":"Slide the Auto-renewal switch to the left","expect":null},{"do":"Click Confirm","expect":"Auto-renewal is disabled"},{"do":"If it still won't cancel, send your order number and WPS Office user ID to WPS customer service","expect":null}],"confirm_by":"The plan shows Auto-renewal is disabled in My Subscription; refresh the page if the status hasn't updated","effective":"Charges stop; you keep access through the end of the current subscription period","notice":"At least 24 hours before the current billing period ends; WPS doesn't have to remind you","refund":"The Auto-Renewal Service Agreement says subscription payments are non-refundable, used or not. The pricing page shows a 30-Day Money-Back Guarantee badge without conditions","fees":null,"source_ids":["w1","w2","w3","w5","w13","w15","w16","w17","w18","w19","w20","w21","w22","w23","w24","w25"]},{"channel":"apple_app_store","label":"Bought in the iPhone or iPad app","applies_to":"WPS subscriptions bought in the iOS app and charged to the App Store account","who":"The Apple account that bought the subscription","method":"platform_settings","start_url":"https://support.apple.com/en-us/118428","steps":[{"do":"In Settings, tap your name, then tap Subscriptions","expect":null},{"do":"Tap the WPS Office subscription, then tap Cancel Subscription (you may need to scroll down)","expect":null}],"confirm_by":"No Cancel button, or an expiration message in red text","effective":"Renewal stops; the current paid period can't be cancelled and runs to its end","notice":"At least 24 hours before the end of the current subscription period","refund":null,"fees":null,"source_ids":["w30","w31","w32","w33","w34","w44","w45"]},{"channel":"google_play","label":"Bought in the Android app","applies_to":"WPS subscriptions bought through Google Play","who":"The Google account that bought the subscription","method":"platform_settings","start_url":"https://support.google.com/googleplay/answer/7018481","steps":[{"do":"On your Android device, go to subscriptions in Google Play","expect":null},{"do":"Select the WPS Office subscription and tap Cancel subscription, then follow the instructions","expect":null}],"confirm_by":null,"effective":"You can use the subscription for the time already paid","notice":"Before the end of the free trial or the current billing period","refund":"The Auto-Renewal Service Agreement says subscription payments are non-refundable","fees":null,"source_ids":["w26","w27","w35","w36","w23"]}],"pay_less":[{"type":"free_plan","what":"WPS Standard is free, with no card needed: limited template downloads and 1 GB of cloud space instead of 20 GB","evidence":"documented","seen":null,"source_ids":["w11","w12","w39"]},{"type":"bundle","what":"The Pro+ Sharing Plan, aimed at 2 or more users, is advertised as saving 40%; members can be added or removed at any time","evidence":"documented","seen":null,"source_ids":["w10","w37","w38"]}],"export":[{"data":"Files stored in WPS Cloud","how":"Download the files to a local device, then delete them from WPS Cloud to free space","format":null,"limits":"Over the storage limit, files can't be modified or copied until space is freed","source_ids":["w40","w41"]}],"after_cancel":{"access_until":"The end of the current subscription period","data_kept":"No period is given for a cancelled subscription. Over the free 1 GB limit, cloud files can't be modified or copied until space is freed; files are deleted after 180 days without signing in","you_lose":["Premium features such as unlimited templates and full PDF tools","Cloud space above the free 1 GB; files over the limit can't be modified or copied until you free space"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Canceled or expired subscriptions can't be restarted; you can buy again only after the current Premium subscription expires","One-time plans don't renew and don't appear in My Subscription, so there's nothing to cancel","Changing the subscription type or the card used for renewal isn't supported; the help suggests cancelling auto-renewal and buying again later","Licenses activated with a code (not subscriptions) can be fully refunded within 30 days of purchase","Signing in at least every 180 days keeps WPS Cloud files from being deleted"]},"sources":[{"id":"w1","url":"https://help.wps.com/articles/how-to-cancel-and-restart-a-subscription/","title":"How to cancel and restart a subscription","publisher":"vendor","quote":"Sign in to the Subscription Management Center of WPS Office","supports":"where the cancel flow starts, and that the buying account signs in"},{"id":"w2","url":"https://help.wps.com/articles/how-to-cancel-and-restart-a-subscription/","title":"How to cancel and restart a subscription","publisher":"vendor","quote":"If the subscription status is not updated, you can refresh the page and view the status.","supports":"how to check that the status changed"},{"id":"w3","url":"https://help.wps.com/articles/how-to-cancel-and-restart-a-subscription/","title":"How to cancel and restart a subscription","publisher":"vendor","quote":"The system will not continue to charge you automatically for the subscription.","supports":"automatic charges stop after cancelling"},{"id":"w4","url":"https://help.wps.com/articles/how-to-cancel-and-restart-a-subscription/","title":"How to cancel and restart a subscription","publisher":"vendor","quote":"We are sorry that the canceled or expired subscriptions cannot be restarted.","supports":"a canceled plan can't be restarted"},{"id":"w5","url":"https://help.wps.com/articles/how-to-cancel-and-restart-a-subscription/","title":"How to cancel and restart a subscription","publisher":"vendor","quote":"send your order number and WPS Office user ID to the customer service","supports":"the fallback when the web cancel doesn't work"},{"id":"w6","url":"https://help.wps.com/articles/how-to-change-or-delete-the-subscription-information/","title":"How to change or delete the subscription information","publisher":"vendor","quote":"you can cancel the auto-renewal for your subscription","supports":"cancelling auto-renewal is the route the help points to for renewal changes"},{"id":"w7","url":"https://help.wps.com/articles/how-to-change-or-delete-the-subscription-information/","title":"How to change or delete the subscription information","publisher":"vendor","quote":"Sorry, we do not support changing the subscription type at present.","supports":"the plan type can't be changed"},{"id":"w8","url":"https://help.wps.com/articles/how-to-change-or-delete-the-subscription-information/","title":"How to change or delete the subscription information","publisher":"vendor","quote":"You can purchase again only after the current Premium subscription expires.","supports":"buying again waits for expiry"},{"id":"w9","url":"https://www.wps.com/buy/","title":"WPS Office pricing","publisher":"vendor","quote":"Billed $69.99/Year","supports":"the Pro+ yearly price"},{"id":"w10","url":"https://www.wps.com/buy/","title":"WPS Office pricing","publisher":"vendor","quote":"Add or remove members anytime","supports":"the Sharing Plan's member changes"},{"id":"w11","url":"https://www.wps.com/buy/","title":"WPS Office pricing","publisher":"vendor","quote":"Limited template downloads","supports":"a free-version limit"},{"id":"w12","url":"https://www.wps.com/buy/","title":"WPS Office pricing","publisher":"vendor","quote":"1 GB of cloud space","supports":"a free-version limit"},{"id":"w13","url":"https://www.wps.com/buy/","title":"WPS Office pricing","publisher":"vendor","quote":"30-Day Money-Back Guarantee","supports":"a money-back guarantee is advertised, without its conditions"},{"id":"w14","url":"https://www.wps.com/buy/","title":"WPS Office pricing","publisher":"vendor","quote":"The above prices apply to PC and Android","supports":"the pricing page covers PC and Android"},{"id":"w15","url":"https://help.wps.com/articles/how-to-cancel-and-restart-a-subscription/","title":"How to cancel and restart a subscription","publisher":"vendor","quote":"In the My Subscription module, find the subscription plan that you want to cancel.","supports":"finding the plan"},{"id":"w16","url":"https://help.wps.com/articles/how-to-cancel-and-restart-a-subscription/","title":"How to cancel and restart a subscription","publisher":"vendor","quote":"If Auto-renewal is enabled is turned on for the subscription, slide the switch to the left to disable the auto-renewal feature.","supports":"the Auto-renewal switch"},{"id":"w17","url":"https://help.wps.com/articles/how-to-cancel-and-restart-a-subscription/","title":"How to cancel and restart a subscription","publisher":"vendor","quote":"Click Confirm. After the subscription is canceled, Auto-renewal is disabled is turned on.","supports":"the confirm step and the status that proves it"},{"id":"w18","url":"https://help.wps.com/articles/how-to-cancel-and-restart-a-subscription/","title":"How to cancel and restart a subscription","publisher":"vendor","quote":"If you purchase a one-time subscription plan, you will not be automatically charged after it expires.","supports":"one-time plans don't renew"},{"id":"w19","url":"https://help.wps.com/articles/how-to-cancel-and-restart-a-subscription/","title":"How to cancel and restart a subscription","publisher":"vendor","quote":"you do not need to cancel the subscription, and the subscription will not be displayed in the My Subscription module.","supports":"one-time plans need no cancelling"},{"id":"w20","url":"https://help.wps.com/articles/how-to-cancel-and-restart-a-subscription/","title":"How to cancel and restart a subscription","publisher":"vendor","quote":"Select a Premium type that you want to cancel, such as WPS Premium or Template Premium.","supports":"choosing the Premium type"},{"id":"w21","url":"https://www.wps.com/auto-renewal-terms/","title":"Auto-Renewal Service Agreement of WPS Office","publisher":"vendor","quote":"following any cancellation, you will continue to have access to the applicable services through the end of your current subscription period.","supports":"access lasts to the end of the period"},{"id":"w22","url":"https://www.wps.com/auto-renewal-terms/","title":"Auto-Renewal Service Agreement of WPS Office","publisher":"vendor","quote":"operate to terminate the Service at least within 24 hours before the expiry of this on-going billing period.","supports":"the 24-hour deadline"},{"id":"w23","url":"https://www.wps.com/auto-renewal-terms/","title":"Auto-Renewal Service Agreement of WPS Office","publisher":"vendor","quote":"Payments are non-refundable.","supports":"subscriptions aren't refunded"},{"id":"w24","url":"https://www.wps.com/auto-renewal-terms/","title":"Auto-Renewal Service Agreement of WPS Office","publisher":"vendor","quote":"There is no refund for any part or all of subscription period whether it is used or not.","supports":"no refund for unused time"},{"id":"w25","url":"https://www.wps.com/auto-renewal-terms/","title":"Auto-Renewal Service Agreement of WPS Office","publisher":"vendor","quote":"WPS Office is not obligated to remind you before the deadline of each billing period","supports":"no renewal reminder"},{"id":"w26","url":"https://www.wps.com/auto-renewal-terms/","title":"Auto-Renewal Service Agreement of WPS Office","publisher":"vendor","quote":"In Google play, for example,You can visit","supports":"Google Play subscriptions cancel in Google Play"},{"id":"w27","url":"https://www.wps.com/auto-renewal-terms/","title":"Auto-Renewal Service Agreement of WPS Office","publisher":"vendor","quote":"To avoid any charges, you must cancel before the end of the free trial period or the current billing period.","supports":"cancel before a trial or period ends"},{"id":"w28","url":"https://www.wps.com/auto-renewal-terms/","title":"Auto-Renewal Service Agreement of WPS Office","publisher":"vendor","quote":"Full refund is acceptable within 30 days after purchasing.","supports":"activation-code licenses: 30-day refund"},{"id":"w29","url":"https://www.wps.com/auto-renewal-terms/","title":"Auto-Renewal Service Agreement of WPS Office","publisher":"vendor","quote":"The refund regulation for license of products that need use activation code to activate the license","supports":"what the 30-day refund covers"},{"id":"w30","url":"https://www.wps.com/ios/members-autorenew/","title":"Auto-renew Subscription Notification","publisher":"vendor","quote":"You can turn off auto-renew at any time from your iTunes/App Store account settings; you must do so at least 24 hours before the end of the current subscription period","supports":"App Store subscriptions cancel in Apple's settings, 24 hours ahead"},{"id":"w31","url":"https://www.wps.com/ios/members-autorenew/","title":"Auto-renew Subscription Notification","publisher":"vendor","quote":"Payment will be charged to your iTunes、App Store account at confirmation of purchase.","supports":"Apple bills App Store subscriptions"},{"id":"w32","url":"https://www.wps.com/ios/members-autorenew/","title":"Auto-renew Subscription Notification","publisher":"vendor","quote":"No cancellation of the current subscription is allowed during the active period.","supports":"the current period can't be cancelled"},{"id":"w33","url":"https://support.apple.com/en-us/118428","title":"Apple Support: cancel a subscription","publisher":"platform","quote":"Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button.","supports":"the Apple cancel step"},{"id":"w34","url":"https://support.apple.com/en-us/118428","title":"Apple Support: cancel a subscription","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to tell it's cancelled"},{"id":"w35","url":"https://support.google.com/googleplay/answer/7018481","title":"Google Play Help: cancel a subscription","publisher":"platform","quote":"go to subscriptions in Google Play.","supports":"where to cancel on Android"},{"id":"w36","url":"https://support.google.com/googleplay/answer/7018481","title":"Google Play Help: cancel a subscription","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"access after a Google Play cancel"},{"id":"w37","url":"https://www.wps.com/buy/","title":"WPS Office pricing","publisher":"vendor","quote":"Best for 2+ users","supports":"the Sharing Plan's audience"},{"id":"w38","url":"https://www.wps.com/buy/","title":"WPS Office pricing","publisher":"vendor","quote":"Save 40%","supports":"the Sharing Plan saving"},{"id":"w39","url":"https://www.wps.com/buy/","title":"WPS Office pricing","publisher":"vendor","quote":"Private 20 GB cloud storage","supports":"paid plans' cloud storage"},{"id":"w40","url":"https://www.wps.com/cloud-storage-policy/","title":"Cloud Storage Policy","publisher":"vendor","quote":"Files in WPS Cloud cannot be modified or copied until some space is freed up.","supports":"what happens over the storage limit"},{"id":"w41","url":"https://www.wps.com/cloud-storage-policy/","title":"Cloud Storage Policy","publisher":"vendor","quote":"You can download files to a local device and delete them from WPS Cloud","supports":"downloading cloud files"},{"id":"w42","url":"https://www.wps.com/cloud-storage-policy/","title":"Cloud Storage Policy","publisher":"vendor","quote":"If you do not sign in to your WPS account for 180 consecutive days or longer:","supports":"inactive-account deletion"},{"id":"w43","url":"https://www.wps.com/cloud-storage-policy/","title":"Cloud Storage Policy","publisher":"vendor","quote":"All your files will be deleted from WPS Cloud.","supports":"files deleted after inactivity"},{"id":"w44","url":"https://support.apple.com/en-us/118428","title":"Apple Support: cancel a subscription","publisher":"platform","quote":"In Settings, tap your name.","supports":"the first Apple step"},{"id":"w45","url":"https://support.apple.com/en-us/118428","title":"Apple Support: cancel a subscription","publisher":"platform","quote":"Tap Subscriptions.","supports":"the Subscriptions step"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["The conditions behind the 30-Day Money-Back Guarantee on the pricing page aren't published, and the Auto-Renewal Service Agreement says subscriptions are non-refundable","WPS's pages don't say whether a confirmation email is sent after turning off auto-renewal","Refunds for App Store and Google Play purchases follow those stores' processes, which WPS's pages don't describe","WPS 365 business plans and their contract terms aren't covered by the consumer help pages"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Added App Store and Google Play routes from WPS's own iOS auto-renew notice and Auto-Renewal Service Agreement","Corrected who the web route covers: one-time plans don't renew and don't need cancelling","Added from the Auto-Renewal Service Agreement: access lasts to the end of the period, the 24-hour deadline, no renewal reminder, and that subscriptions are non-refundable","Added the Auto-renewal is disabled status as the confirmation and the Premium-type selection step","Replaced the annual-billing item (no monthly price is offered) with the Sharing Plan; added cloud storage limits, file download and the 180-day inactivity deletion","Removed the customer service email from the tips: it isn't printed on the help page"]}},"page":"https://stackcut.io/cancel/wps_office","json":"https://stackcut.io/exits/wps_office.json","evidence":{"packet_revision":"6b5523db76a73c97fb84185579cddeda2bb9bf50ab036a70f535a114c2a6464d","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"wps-office--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"wps-office--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"wps-office--google-play--r3","channel":"google_play","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"wrike","name":"Wrike","category":"productivity","website":"https://www.wrike.com","domains":["wrike.com"],"summary":"Wrike documents no self-serve cancel button: to downgrade, cut seats or stop renewal, contact your Renewals Manager or Account Manager in writing before the term renews. The account drops to Free when the paid period ends; an owner can then delete it. No refunds for unused time.","routes":[{"channel":"sales_contract","label":"Stop renewal through Wrike","applies_to":"Paid Wrike subscriptions (Team, Business, Pinnacle, Apex and legacy plans), monthly or yearly","who":"The account owner, through the account's Renewals Manager or Account Manager","method":"contact_sales","start_url":null,"steps":[{"do":"Export what you want to keep first (see export): Account Backup isn't available on Free, and Wrike's Terms warn you may not be able to export once the account is deactivated or converted to Free","expect":null},{"do":"Before the subscription renews, tell your Renewals Manager or Account Manager in writing that you won't renew (or that you want to downgrade or cut seats), and keep their reply","expect":null},{"do":"To close a paid account outright, contact Wrike Support while signed in to the Help Center","expect":null}],"confirm_by":"When the paid billing period ends, the account switches to the Free plan","effective":"The account stays on the paid plan until the current billing period ends, then switches to the Free plan automatically","notice":"Written notice of non-renewal before the current subscription term expires; otherwise it renews at Wrike's then-current rates","refund":"None: Wrike gives no refunds or credits for partial or unused subscription periods, or for downgrades","fees":"If the subscription renews before you cancel, the next term's fees are owed","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s26","s27","s28","s31"]},{"channel":"direct_web","label":"Delete the account (Free or expired trial)","applies_to":"Free accounts (including a paid account once its billing period has ended) and expired trial accounts","who":"The account owner","method":"self_serve","start_url":null,"steps":[{"do":"Export your data first: deleting removes everything for every user in the account","expect":null},{"do":"Click your profile picture in the sidebar, select Settings, then Settings in the left panel, and scroll to the Delete account section","expect":"Delete my account"},{"do":"Click Delete my account, then Continue deletion","expect":"a dropdown asking for your reason"},{"do":"Select a reason, enter your password to confirm, and click Delete my account","expect":null}],"confirm_by":null,"effective":"Immediately: all tasks, folders, files and discussions for all users in the account are deleted","notice":null,"refund":null,"fees":null,"source_ids":["s9","s10","s11","s12","s6"]}],"pay_less":[{"type":"free_plan","what":"Wrike Free: one shared space and up to 200 active tasks, including subtasks. A paid account moves to it automatically when its billing period ends","evidence":"documented","source_ids":["s13","s14","s6"]},{"type":"downgrade","what":"Business accounts on a yearly, renewable contract with no more than 15 paid seats and no add-ons or extra services can self-downgrade to Team; the change applies at the next renewal. Other downgrades go through your Renewals Manager or Account Manager","evidence":"documented","source_ids":["s15","s16","s17","s1"]},{"type":"seat_reduction","what":"Cut seats by contacting your Renewals Manager or Account Manager: reducing seats isn't allowed as a self-downgrade","evidence":"documented","source_ids":["s1","s18"]}],"export":[{"data":"Items with assignees, task and project status, dependencies and time logs","how":"Export data to Excel, available on all plans","format":"Excel","limits":"Descriptions, attachments and comments are left out; the file can be imported back into Wrike","source_ids":["s19"]},{"data":"Tasks, folders and projects with descriptions and time logs, Wrike-stored attachments, comments and user information","how":"An account admin runs Account Backup to download a local backup of the data shared with them","format":null,"limits":"Business, Pinnacle and Apex plans only (not Free or Team). Leaves out Recycle Bin data, blueprints, Activity Stream history and files in Box, Dropbox or Google Drive, and backed-up data can't be imported back into Wrike. Wait 24 hours between backups","source_ids":["s20","s21","s22","s30"]}],"after_cancel":{"access_until":"The end of the paid billing period; then the account switches to the Free plan","data_kept":"The account switches to Free rather than closing, though the Terms warn that downgrading can lose data or add-ons and that exporting may be limited or impossible after conversion to Free. Deleting the account deletes all data for all users. After termination, the Terms say Wrike has no obligation to keep any data","you_lose":["Paid features and add-ons (downgrading can also lose data)","Anything beyond the Free plan's limits: one shared space and 200 active tasks","Account Backup, which isn't available on Free","Everything in the account for all users, once it is deleted"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":true,"retention_step":"Deleting the account asks you to select a reason from a dropdown","tips":["No self-serve cancel is documented: put the non-renewal in writing to your Renewals Manager or Account Manager before the term renews","A paid account can't be deleted until its paid period ends and it switches to Free","Wrike Support closes paid accounts (sign in to the Help Center to reach it), but lists billing and order-form questions as outside its scope and triages them to the right contact; downgrades and seat cuts go to your Renewals Manager or Account Manager","Formal legal notices to Wrike must be in writing, delivered in person or by certified or registered express mail, with a copy to legal@wrike.com","No refunds or credits for unused time or downgrades","Run Account Backup before the paid period ends: it isn't available on Free or Team","Export before the paid period ends: Wrike's Terms say exporting may be limited once the account is on Free"]},"sources":[{"id":"s1","url":"https://help.wrike.com/hc/en-us/articles/209605689-Purchasing-Upgrading-and-Managing-Subscription","title":"Purchasing, Upgrading, and Managing Subscription","publisher":"vendor","quote":"In order to downgrade your account or reduce the number of seats, you'll need to contact your Renewals Manager or Account Manager.","supports":"who to contact for downgrades and seat cuts"},{"id":"s2","url":"https://www.wrike.com/security/terms/","title":"Wrike Terms of Service","publisher":"vendor","quote":"The Subscription will automatically renew for successive Subscription Terms at Wrike's then-current rates","supports":"auto-renewal"},{"id":"s3","url":"https://www.wrike.com/security/terms/","title":"Wrike Terms of Service","publisher":"vendor","quote":"unless Customer provides written notice of its intent not to renew such Subscription prior to the expiration of the then-current Subscription Term","supports":"written notice of non-renewal"},{"id":"s4","url":"https://www.wrike.com/security/terms/","title":"Wrike Terms of Service","publisher":"vendor","quote":"Customer must cancel its Subscription before the Subscription renews to avoid incurring the next Subscription Term's Fees.","supports":"cancel before renewal or owe the next term"},{"id":"s5","url":"https://help.wrike.com/hc/en-us/articles/212813185-Deleting-Your-Account","title":"Deleting Your Account","publisher":"vendor","quote":"If you've already canceled your subscription but still see that your account is on a paid plan, your current billing period hasn't ended yet.","supports":"access lasts to the end of the billing period"},{"id":"s6","url":"https://help.wrike.com/hc/en-us/articles/212813185-Deleting-Your-Account","title":"Deleting Your Account","publisher":"vendor","quote":"You can't delete the account while the paid period is still active. Once it ends, your account will switch to the Free plan automatically.","supports":"the switch to Free"},{"id":"s7","url":"https://www.wrike.com/security/terms/","title":"Wrike Terms of Service","publisher":"vendor","quote":"WRIKE DOES NOT PROVIDE REFUNDS OR CREDITS FOR ANY PARTIAL OR UNUSED SUBSCRIPTION PERIODS","supports":"no refunds"},{"id":"s8","url":"https://help.wrike.com/hc/en-us/articles/212813185-Deleting-Your-Account","title":"Deleting Your Account","publisher":"vendor","quote":"For paid and other account types, contact Wrike Support to close the account.","supports":"closing a paid account through support"},{"id":"s9","url":"https://help.wrike.com/hc/en-us/articles/212813185-Deleting-Your-Account","title":"Deleting Your Account","publisher":"vendor","quote":"Account owners can delete accounts.","supports":"who can delete"},{"id":"s10","url":"https://help.wrike.com/hc/en-us/articles/212813185-Deleting-Your-Account","title":"Deleting Your Account","publisher":"vendor","quote":"Select the reason for deleting your account from the dropdown menu.","supports":"the reason step"},{"id":"s11","url":"https://help.wrike.com/hc/en-us/articles/212813185-Deleting-Your-Account","title":"Deleting Your Account","publisher":"vendor","quote":"all of your data — including tasks, folders, files, and discussions for all users in this account — will be automatically deleted.","supports":"what deleting removes"},{"id":"s12","url":"https://help.wrike.com/hc/en-us/articles/212813185-Deleting-Your-Account","title":"Deleting Your Account","publisher":"vendor","quote":"If your free trial period has ended and you do not wish to continue using Wrike, you can delete your account data even from the suspended trial account.","supports":"expired trials can be deleted"},{"id":"s13","url":"https://help.wrike.com/hc/en-us/articles/1500004329142-Free","title":"Free","publisher":"vendor","quote":"Free users can only use one shared space","supports":"the Free plan's space limit"},{"id":"s14","url":"https://help.wrike.com/hc/en-us/articles/1500004329142-Free","title":"Free","publisher":"vendor","quote":"your Free account has a limit of 200 active tasks, including subtasks","supports":"the Free plan's task limit"},{"id":"s15","url":"https://help.wrike.com/hc/en-us/articles/209605689-Purchasing-Upgrading-and-Managing-Subscription","title":"Purchasing, Upgrading, and Managing Subscription","publisher":"vendor","quote":"Self-downgrade is only available to Business accounts that want to downgrade to the Team Plan and meet all of the following conditions","supports":"the self-downgrade"},{"id":"s16","url":"https://help.wrike.com/hc/en-us/articles/209605689-Purchasing-Upgrading-and-Managing-Subscription","title":"Purchasing, Upgrading, and Managing Subscription","publisher":"vendor","quote":"The account has no more than 15 paid seats.","supports":"the seat condition"},{"id":"s17","url":"https://help.wrike.com/hc/en-us/articles/209605689-Purchasing-Upgrading-and-Managing-Subscription","title":"Purchasing, Upgrading, and Managing Subscription","publisher":"vendor","quote":"The subscription updates that you made during the self-downgrade will become effective on the date of your next subscription renewal.","supports":"when the downgrade applies"},{"id":"s18","url":"https://help.wrike.com/hc/en-us/articles/209605689-Purchasing-Upgrading-and-Managing-Subscription","title":"Purchasing, Upgrading, and Managing Subscription","publisher":"vendor","quote":"Reducing the number of seats as a self-downgrade action is not allowed.","supports":"seat cuts aren't self-serve"},{"id":"s19","url":"https://help.wrike.com/hc/en-us/articles/25797634925847-Export-Data-from-Wrike-Efficiently","title":"Export Data from Wrike Efficiently","publisher":"vendor","quote":"Data can be imported back to Wrike","supports":"the Excel export"},{"id":"s20","url":"https://help.wrike.com/hc/en-us/articles/209605749-Account-Backup","title":"Account Backup","publisher":"vendor","quote":"Account admins can download a local backup of Wrike data shared with them.","supports":"who can run a backup"},{"id":"s21","url":"https://help.wrike.com/hc/en-us/articles/209605749-Account-Backup","title":"Account Backup","publisher":"vendor","quote":"The backup doesn't include Recycle Bin data, blueprints, Activity Stream history, or files from tools like Box, Dropbox, and Google Drive.","supports":"what the backup leaves out"},{"id":"s22","url":"https://help.wrike.com/hc/en-us/articles/209605749-Account-Backup","title":"Account Backup","publisher":"vendor","quote":"You must wait 24 hours after running a backup with the backup tool before using it to run another backup.","supports":"the backup frequency limit"},{"id":"s23","url":"https://www.wrike.com/security/terms/","title":"Wrike Terms of Service","publisher":"vendor","quote":"If Customer downgrades its Service level, Customer may cause the loss of Customer Data or Add-ons for its Customer Account.","supports":"downgrading can lose data"},{"id":"s24","url":"https://www.wrike.com/security/terms/","title":"Wrike Terms of Service","publisher":"vendor","quote":"Wrike shall have no obligation to maintain or provide any Customer Data","supports":"data after termination"},{"id":"s25","url":"https://www.wrike.com/security/terms/","title":"Wrike Terms of Service","publisher":"vendor","quote":"A copy of all legal notices from Customer to Wrike must also be sent to the email address legal@wrike.com","supports":"how formal notices are sent"},{"id":"s26","url":"https://www.wrike.com/security/terms/","title":"Wrike Terms of Service","publisher":"vendor","quote":"Customer may cancel a paid-for Subscription at any time and cancellation will be effective immediately.","supports":"the Terms' statement on when a cancellation takes effect"},{"id":"s27","url":"https://help.wrike.com/hc/en-us/articles/25097464163607-Contact-Wrike-Customer-Support","title":"Contact Wrike Customer Support","publisher":"vendor","quote":"Billing, Legal & Order Form processing questions","supports":"billing questions are outside support's scope"},{"id":"s28","url":"https://www.wrike.com/security/terms/","title":"Wrike Terms of Service","publisher":"vendor","quote":"Customer may not be able, or may have limited ability, to export Customer Data after deactivation of its Customer Account or conversion to a Free Customer Account","supports":"export may be limited once the account is on Free"},{"id":"s29","url":"https://www.wrike.com/security/terms/","title":"Wrike Terms of Service","publisher":"vendor","quote":"All legal notices required under the Agreement shall be in writing and delivered in person or by certified or registered express mail","supports":"how legal notices are delivered"},{"id":"s30","url":"https://help.wrike.com/hc/en-us/articles/209605749-Account-Backup","title":"Account Backup","publisher":"vendor","quote":"Backed up data can't be imported back into Wrike","supports":"backups are for keeping, not re-importing"},{"id":"s31","url":"https://help.wrike.com/hc/en-us/articles/25097464163607-Contact-Wrike-Customer-Support","title":"Contact Wrike Customer Support","publisher":"vendor","quote":"To contact Support Team, you need to be signed in on the Help Center.","supports":"support needs a Help Center sign-in"},{"id":"s32","url":"https://help.wrike.com/hc/en-us/articles/25097464163607-Contact-Wrike-Customer-Support","title":"Contact Wrike Customer Support","publisher":"vendor","quote":"We will aim to triage your request and recommend the optimal approach or a contact point at Wrike to resolve it","supports":"out-of-scope questions are triaged"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Wrike's help center has no article on cancelling a paid subscription or turning off auto-renewal, so no self-serve cancel steps are given here","Wrike's Terms say a cancellation takes effect immediately, while its help center says the account stays on the paid plan until the billing period ends; Wrike doesn't say which applies to which plans","The Terms require written notice before the term expires but don't give a number of days or say whether an email to your Account Manager counts","Wrike doesn't describe a confirmation email after a subscription is cancelled or an account is deleted","Wrike's subscription help article doesn't mention nonprofit or other discount programs"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"partial","notes":["Re-checked every route, pay_less and export fact against Wrike's help center and Terms; all quotes are on their pages","Wrike still documents no self-serve cancel and no recipient or deadline for the written non-renewal notice, and its Terms and help center disagree on when a cancellation takes effect; these stay listed as unconfirmed","Export: Wrike's Terms say exporting may be limited once the account is deactivated or on Free (s28); Excel exports also leave out comments; backups can't be re-imported (s30)","Tips: Wrike Support needs a Help Center sign-in and triages billing questions rather than sending them to the Account Manager (s31, s32); the legal-notice tip now matches the Terms' wording (s29)","Account deletion: added the Settings left-panel step and Delete account section"]}},"page":"https://stackcut.io/cancel/wrike","json":"https://stackcut.io/exits/wrike.json","evidence":{"packet_revision":"d1c1c9d5fca8759df14577fe444502b2dcb4ce04b4326ff40f7ab9abfb4bbd1b","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"wrike--sales-contract--r1","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"wrike--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"wsj","name":"The Wall Street Journal","category":"news_magazines","website":"https://www.wsj.com","domains":["wsj.com"],"summary":"If you subscribed in the WSJ app through Apple or Google Play, cancel there. Apple-billed plans can't be cancelled mid-period: turning off auto-renewal stops the next charge. WSJ blocks AI agents from its help pages, so cancelling a subscription WSJ bills directly isn't documented here yet.","routes":[{"channel":"apple_app_store","applies_to":"Subscriptions bought in The Wall Street Journal app on iPhone or iPad (billed by Apple)","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":null,"steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then The Wall Street Journal","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription (you may need to scroll down)","expect":null}],"confirm_by":"The subscription shows an expiration message and no Cancel button in Subscriptions","effective":"Auto-renewal stops; the current period can't be cancelled, so access runs to its end","notice":"Apple charges the renewal within 24 hours before the current period ends, so turn off auto-renewal before then","refund":null,"fees":null,"source_ids":["s1","s2","s3","s4","s5"]},{"channel":"google_play","applies_to":"Subscriptions bought in The Wall Street Journal app on Android (billed by Google Play)","who":"The Google Account that bought the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to your subscriptions in Google Play, signed in to the Google Account that pays","expect":"The Wall Street Journal"},{"do":"Click Manage next to it, then Cancel subscription","expect":"a confirmation pop-up asking for a reason"},{"do":"Select a reason, then click Continue","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription for the time you have already paid for","notice":null,"refund":null,"fees":null,"source_ids":["s7","s8","s9","s11"]}],"pay_less":[],"export":[],"after_cancel":{"access_until":"The end of the period already paid for (Apple and Google Play billing)","data_kept":null,"you_lose":["Digital access to WSJ.com, the WSJ app and the WSJ. Magazine digital edition once the paid period ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["An Apple-billed WSJ subscription can't be cancelled during the active period: turn off auto-renewal to stop the next charge","Uninstalling the app does not cancel a Google Play subscription","If WSJ is not in your Apple or Google Play subscriptions, another company bills you: check your bank or card statement"]},"sources":[{"id":"s1","url":"https://apps.apple.com/us/app/the-wall-street-journal-news/id364387007","title":"The Wall Street Journal. News on the App Store","publisher":"vendor","quote":"You can turn off auto-renewal by going to your Account Settings after purchase.","supports":"Apple-billed subscriptions are stopped in Apple's account settings"},{"id":"s2","url":"https://apps.apple.com/us/app/the-wall-street-journal-news/id364387007","title":"The Wall Street Journal. News on the App Store","publisher":"vendor","quote":"No cancellation of your subscription is allowed during the active subscription period.","supports":"the current period can't be cancelled"},{"id":"s3","url":"https://apps.apple.com/us/app/the-wall-street-journal-news/id364387007","title":"The Wall Street Journal. News on the App Store","publisher":"vendor","quote":"Your subscription will renew automatically each month and payment will be charged to your iTunes Account within 24-hours prior to the end of the current period.","supports":"when Apple charges the renewal"},{"id":"s4","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple cancel steps"},{"id":"s5","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm an Apple cancellation"},{"id":"s6","url":"https://support.apple.com/en-us/118428","title":"If you want to cancel a subscription from Apple","publisher":"platform","quote":"You might've bought the subscription from another company. To find out which company bills you, check your bank or credit card statement.","supports":"the tip for subscriptions not billed by Apple"},{"id":"s7","url":"https://play.google.com/store/apps/details?id=wsj.reader_sp&hl=en","title":"The Wall Street Journal. News on Google Play","publisher":"vendor","quote":"Available for subscription for $32.99 per month and receive unlimited digital access-including instant access to WSJ.com, the WSJ app and the WSJ. Magazine digital edition.","supports":"the Android app sells subscriptions, and what they include"},{"id":"s8","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"the Google Play cancel steps"},{"id":"s9","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when Google Play access ends"},{"id":"s10","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"Important: When you uninstall an app, your subscription won't cancel.","supports":"the uninstall tip"},{"id":"s11","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"For the subscription you want to cancel, click Manage. Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.","supports":"the Google Play confirmation pop-up step"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["WSJ's and Dow Jones's own sites (wsj.com, customercenter.wsj.com, dowjones.com) couldn't be checked, so cancelling a subscription billed by WSJ (online, phone or chat), print subscriptions, notice, refunds, cheaper plans and data export aren't documented here","No retention-offer report could be read","What WSJ keeps after cancelling is not documented on pages we could read"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["Google Play route: added a source quote for the confirmation pop-up step","Apple and Google Play routes, renewal timing and the no-mid-period-cancel rule re-checked on the app listings and platform pages","wsj.com, customercenter.wsj.com and dowjones.com still couldn't be checked, so the direct route stays undocumented"]}},"page":"https://stackcut.io/cancel/wsj","json":"https://stackcut.io/exits/wsj.json","evidence":{"packet_revision":"36f8234460dd6d2ce6928f51db8f1be6e82ccd6624db0fe0a431743015b9b52d","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"wsj--apple-app-store--r1","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"wsj--google-play--r2","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"x_premium","name":"X Premium and SuperGrok","category":"ai_tools","website":"https://x.com","domains":["x.com","grok.com","x.ai"],"summary":"Cancel each where you bought it. X Premium: Stripe via X Premium settings on x.com, or Apple or Google Play, at least 24 hours before renewal; it runs to the period's end with no refund. SuperGrok: grok.com billing (grok.com/?_s=billing), or Apple or Google Play.","routes":[{"channel":"direct_web","label":"X Premium, bought on x.com","applies_to":"X Premium (any tier) bought in a web browser on x.com and billed through Stripe","who":"The X account holder, logged in at x.com","method":"self_serve","start_url":"https://x.com","steps":[{"do":"Log in at x.com and open your X Premium settings","expect":null},{"do":"Open the Stripe billing page from your X Premium settings","expect":null},{"do":"Cancel the subscription on Stripe","expect":null}],"confirm_by":null,"effective":"The subscription stays active until the end of the current subscription period","notice":"Cancel at least 24 hours before the subscription period ends","refund":"No refund or credit for remaining days unless required by law (EU and UK consumers have 14 days after purchase to withdraw); X, not xAI, handles X Premium refunds","fees":null,"source_ids":["X3","X4","X5","X6","S7","X9"]},{"channel":"direct_web","label":"SuperGrok, bought on grok.com","applies_to":"SuperGrok (including SuperGrok Heavy) bought on grok.com","who":"The Grok account holder, logged in at grok.com","method":"self_serve","start_url":"https://grok.com/?_s=billing","steps":[{"do":"While logged in, go to grok.com/?_s=billing (or grok.com, then Settings, then Billing)","expect":"Manage Subscription"},{"do":"Select Manage Subscription and cancel","expect":null},{"do":"If the button doesn't open, turn off ad-blockers or try a private window or another browser; if it still fails, ask support to escalate the cancellation to the billing team","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"Payments already made are non-refundable except where required by law; to ask anyway, use xAI's Refund Request form, signed in with the subscribing account. Approved refunds usually reach the original payment method within 5-10 business days","fees":null,"source_ids":["S1","S2","S3","S6","S8","S9","S14"]},{"channel":"apple_app_store","applies_to":"X Premium or SuperGrok bought in the X or Grok app on an iPhone or iPad","who":"The Apple Account that paid","method":"platform_settings","start_url":null,"steps":[{"do":"Open Settings on the device and tap your name (for X Premium you can also start from X Premium settings in the X iOS app)","expect":"Subscriptions"},{"do":"Tap Subscriptions, then X or Grok","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription","expect":null}],"confirm_by":"An expiration message shows on the subscription, and there is no Cancel button","effective":"For X Premium, active until the end of the current subscription period","notice":"For X Premium, at least 24 hours before the subscription period ends","refund":"Apple handles all refunds for App Store purchases","fees":null,"source_ids":["X1","X4","X5","S4","S10","P1","P2"]},{"channel":"google_play","applies_to":"X Premium or SuperGrok bought in the X or Grok Android app","who":"The Google Account that paid","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to your subscriptions in Google Play (for X Premium you can also start from X Premium settings in the X for Android app)","expect":"Manage"},{"do":"Next to X or Grok, select Manage, then Cancel subscription","expect":"a pop-up asking for a reason"},{"do":"Pick a reason and select Continue","expect":null}],"confirm_by":"Google Play offers Resubscribe for the subscription","effective":"You can keep using it for the time you've already paid","notice":"For X Premium, at least 24 hours before the subscription period ends","refund":"SuperGrok: non-refundable except where required by law; ask through xAI's Refund Request form. X Premium: no refund for remaining days unless required by law","fees":null,"source_ids":["X2","X4","X6","S5","S8","P3","P4","P5","S14"]}],"pay_less":[{"type":"downgrade","what":"Switch X Premium to a lower tier on iOS, Android or the web instead of cancelling; on iOS the current tier's features stay until the end of the billing cycle, on the web the lower tier starts at once","evidence":"documented","source_ids":["X7","X8","X11"]},{"type":"free_plan","what":"Grok has a free tier with limits on Chat and Voice","evidence":"documented","source_ids":["S13"]}],"export":[],"after_cancel":{"access_until":"X Premium: the end of the current subscription period. SuperGrok: not stated","data_kept":null,"you_lose":["X Premium or SuperGrok paid features once access ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["X Premium is billed and refunded by X, SuperGrok by xAI: cancel each one where it was bought","Sign in with the same account you bought with (Apple, X or Google login); a subscription may not show under a different login","Large unexpected charges are often a yearly SuperGrok Heavy plan","If grok.com's Manage Subscription button won't open, an ad-blocker or extension is the usual cause","A promotional or discounted X Premium period renews at the full price unless you cancel before the promotion ends","To cancel a gifted X Premium subscription, message @Premium on X"]},"sources":[{"id":"X1","url":"https://legal.x.com/en/purchaser-terms.html","title":"X Purchaser Terms of Service","publisher":"vendor","quote":"you may only cancel your subscription via the Apple App Store, which can be accessed within your X Premium settings once you have logged into the X iOS App.","supports":"the Apple route for X Premium"},{"id":"X2","url":"https://legal.x.com/en/purchaser-terms.html","title":"X Purchaser Terms of Service","publisher":"vendor","quote":"you may only cancel your subscription via the Google Play Store, which can be accessed within your X Premium settings once you have logged into the X for Android App.","supports":"the Google Play route for X Premium"},{"id":"X3","url":"https://legal.x.com/en/purchaser-terms.html","title":"X Purchaser Terms of Service","publisher":"vendor","quote":"you may only cancel your subscription via Stripe, which can be accessed via the X website within your X Premium settings once you have logged into www.x.com.","supports":"the web route for X Premium"},{"id":"X4","url":"https://legal.x.com/en/purchaser-terms.html","title":"X Purchaser Terms of Service","publisher":"vendor","quote":"Regardless of how your subscription was purchased, your subscription automatically renews unless you cancel at least 24 hours before your subscription period ends.","supports":"the 24-hour notice"},{"id":"X5","url":"https://legal.x.com/en/purchaser-terms.html","title":"X Purchaser Terms of Service","publisher":"vendor","quote":"If you cancel your subscription, your subscription will remain active from the time you cancel until the end of your current subscription period.","supports":"when X Premium access ends"},{"id":"X6","url":"https://legal.x.com/en/purchaser-terms.html","title":"X Purchaser Terms of Service","publisher":"vendor","quote":"You will not receive a refund or credit for any remaining days in your current subscription period, unless required by law.","supports":"no X Premium refund"},{"id":"X7","url":"https://legal.x.com/en/purchaser-terms.html","title":"X Purchaser Terms of Service","publisher":"vendor","quote":"Upgrading and downgrading is currently only supported on iOS, Android, and web.","supports":"downgrading is possible"},{"id":"X8","url":"https://legal.x.com/en/purchaser-terms.html","title":"X Purchaser Terms of Service","publisher":"vendor","quote":"If you downgrade to another tier, your subscription and the associated features will remain through the end of the current billing cycle","supports":"how a downgrade applies on iOS"},{"id":"S1","url":"https://docs.x.ai/grok/faq","title":"Grok Help & FAQ (Billing & Subscriptions)","publisher":"vendor","quote":"Web (grok.com): Visit grok.com/?_s=billing while logged in to manage your billing directly from the website (change plan, update payment, or cancel).","supports":"the SuperGrok web route"},{"id":"S2","url":"https://docs.x.ai/grok/faq","title":"Grok Help & FAQ (Billing & Subscriptions)","publisher":"vendor","quote":"If the Manage Subscription button doesn't open, ad-blockers or other apps/extensions can block it - try an incognito window or a different browser.","supports":"the Manage Subscription button and the fix"},{"id":"S3","url":"https://docs.x.ai/grok/faq","title":"Grok Help & FAQ (Billing & Subscriptions)","publisher":"vendor","quote":"If you still can't complete it, support can escalate the cancellation to the billing team.","supports":"support can cancel for you"},{"id":"S4","url":"https://docs.x.ai/grok/faq","title":"Grok Help & FAQ (Billing & Subscriptions)","publisher":"vendor","quote":"Apple App Store (iOS): Apple handles the transaction.","supports":"the Apple route for SuperGrok"},{"id":"S5","url":"https://docs.x.ai/grok/faq","title":"Grok Help & FAQ (Billing & Subscriptions)","publisher":"vendor","quote":"Google Play (Android): Cancel via Google Play. Refunds are handled by xAI - use the xAI Refund Request form.","supports":"the Google Play route for SuperGrok"},{"id":"S6","url":"https://docs.x.ai/grok/faq","title":"Grok Help & FAQ (Billing & Subscriptions)","publisher":"vendor","quote":"If you have subscribed to SuperGrok, you can go to https://grok.com -> Settings -> Billing to manage your subscription (purchased from Grok Website)","supports":"the Settings path on grok.com"},{"id":"S7","url":"https://docs.x.ai/grok/faq","title":"Grok Help & FAQ (Billing & Subscriptions)","publisher":"vendor","quote":"If you have subscribed to X Premium, X (not xAI) would be responsible for processing refund where required by law.","supports":"X handles X Premium refunds"},{"id":"S8","url":"https://docs.x.ai/grok/faq","title":"Grok Help & FAQ (Billing & Subscriptions)","publisher":"vendor","quote":"Web (grok.com) or Google Play: handled by xAI. Submit your refund request using the xAI Refund Request form (sign in with the account used for the subscription).","supports":"SuperGrok refunds"},{"id":"S9","url":"https://docs.x.ai/grok/faq","title":"Grok Help & FAQ (Billing & Subscriptions)","publisher":"vendor","quote":"Approved refunds are typically issued to your original payment method within 5-10 business days.","supports":"refund timing"},{"id":"S10","url":"https://docs.x.ai/grok/faq","title":"Grok Help & FAQ (Billing & Subscriptions)","publisher":"vendor","quote":"Apple App Store: Apple handles all refunds for purchases made through the App Store.","supports":"Apple refunds"},{"id":"S11","url":"https://docs.x.ai/grok/faq","title":"Grok Help & FAQ (Billing & Subscriptions)","publisher":"vendor","quote":"Make sure you're signed in with the same account everywhere (e.g. an Apple/X/Google login).","supports":"the sign-in tip"},{"id":"S12","url":"https://docs.x.ai/grok/faq","title":"Grok Help & FAQ (Billing & Subscriptions)","publisher":"vendor","quote":"Large unexpected invoices are often a SuperGrok Heavy yearly subscription, not API usage.","supports":"the unexpected-charge tip"},{"id":"S13","url":"https://docs.x.ai/grok/faq","title":"Grok Help & FAQ (Usage & Limits)","publisher":"vendor","quote":"You will still have access to Grok's free tier limits on Chat and Voice","supports":"the free tier"},{"id":"P1","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"P2","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm with Apple"},{"id":"P3","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"the Google Play steps"},{"id":"P4","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"For the subscription you want to restart, click Resubscribe.","supports":"how to confirm on Google Play (Resubscribe appears)"},{"id":"P5","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when a Google Play cancellation takes effect"},{"id":"X9","url":"https://legal.x.com/en/purchaser-terms.html","title":"X Purchaser Terms of Service","publisher":"vendor","quote":"If you are a consumer in a EU Member State or the UK, you agree you have fourteen (14) days after your purchase to withdraw from your contract","supports":"the EU and UK 14-day withdrawal right"},{"id":"X10","url":"https://legal.x.com/en/purchaser-terms.html","title":"X Purchaser Terms of Service","publisher":"vendor","quote":"TO AVOID ANY CHARGES AFTER A PROMOTION, YOU MUST CANCEL BEFORE THE END OF THE PROMOTION PERIOD","supports":"the promotion tip"},{"id":"X11","url":"https://legal.x.com/en/purchaser-terms.html","title":"X Purchaser Terms of Service","publisher":"vendor","quote":"If you downgrade to another tier, your current subscription and the associated features will switch to the new subscription tier immediately.","supports":"a web downgrade takes effect at once"},{"id":"S14","url":"https://x.ai/legal/terms-of-service","title":"xAI Terms of Service (Consumer)","publisher":"vendor","quote":"You can cancel your paid subscription at any time; however, payments already made are non-refundable, except where required by law.","supports":"SuperGrok payments are non-refundable"},{"id":"H1","url":"https://help.x.com/en/using-x/x-premium-faq","title":"X Premium FAQ","publisher":"vendor","quote":"To cancel your gifted subscription, please message us at @Premium.","supports":"cancelling a gifted X Premium subscription"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["X's Premium FAQ covers where to manage the subscription (Settings, where you subscribed) and that features end with the billing cycle, but X doesn't document the Stripe cancel screens step by step","When SuperGrok access ends after cancelling, and any notice needed before renewal, aren't stated in xAI's FAQ or its Terms","Exact on-screen names in the Stripe cancel flow for X Premium are not documented","Prices for X Premium tiers and SuperGrok plans were not on pages we could read"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["SuperGrok refunds: xAI's Terms make payments non-refundable except where required by law; the Refund Request form stays as the way to ask (S14)","X Premium web refund: added the EU and UK 14-day withdrawal right (X9)","Downgrade: on the web the lower tier starts at once (X11)","Tips: promotions renew at full price unless cancelled first (X10); gifted subscriptions are cancelled by messaging @Premium (H1)","SuperGrok's end-of-access date is still unstated"]}},"delete_account":{"url":"https://x.com/settings/deactivate","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"supergrok","name":"SuperGrok (Grok)","recipes":[{"id":"replace-supergrok","title":"General AI assistant","best_year_one_net":335}]},"page":"https://stackcut.io/cancel/x_premium","json":"https://stackcut.io/exits/x_premium.json","evidence":{"packet_revision":"0e33c719861145a7e5024d0f4c45f6aeb0cfe8ca478e4d341251f3c6d728a7e7","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"x-premium--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"x-premium--direct-web--r2","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"x-premium--apple-app-store--r3","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"x-premium--google-play--r4","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"xbox_game_pass","name":"Xbox Game Pass","category":"gaming","website":"https://www.xbox.com/en-US/xbox-game-pass","domains":["xbox.com","microsoft.com"],"summary":"Cancel at account.microsoft.com/services (Manage, then Cancel subscription) or on the console under Settings > Account > Subscriptions. Benefits last until the expiry date. Refunds come only through the cancel flow: within 30 days of first purchase, or once per account for the latest renewal. Only the account owner can cancel.","routes":[{"channel":"direct_web","applies_to":"Game Pass plans billed by Microsoft (Essential, Premium, Ultimate and PC Game Pass)","who":"The owner of the Microsoft account that has the subscription; someone who only pays for it cannot cancel; in Germany, you can also cancel without signing in","method":"self_serve","start_url":"https://account.microsoft.com/services","steps":[{"do":"Go to account.microsoft.com/services and sign in with the Microsoft account that bought the subscription","expect":"Manage"},{"do":"Find Game Pass and select Manage","expect":"Cancel subscription"},{"do":"Select Cancel subscription and follow the instructions; if you're eligible for a refund, you can choose to cancel immediately with a refund","expect":null}],"confirm_by":"The subscription shows Turn on recurring billing instead of Manage, with the date it expires","effective":"Future charges stop and you keep the benefits until the expiration date; if you're eligible and choose a refund, it ends immediately","notice":"Microsoft's general subscription help says cancellations must be more than 2 days before the billing date","refund":"Refund within 30 days of the first purchase or before the first renewal (whichever is sooner), and of the most recent renewal charge if you cancel within 30 days of it, once per Microsoft account per Xbox subscription. Otherwise purchases are final unless local law gives more (prorated refunds in some countries).","fees":null,"source_ids":["s1","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s21","s23"]},{"channel":"direct_app","applies_to":"Game Pass plans billed by Microsoft, cancelled from an Xbox console","who":"The owner of the Microsoft account that has the subscription, signed in on the console","method":"self_serve","start_url":null,"steps":[{"do":"Press the Xbox button to open the guide","expect":null},{"do":"Go to Profile & system, then Settings, then Account, then Subscriptions","expect":null},{"do":"Choose Game Pass, select Cancel subscription and follow the steps","expect":"a prompt to start a refund, if you're eligible"}],"confirm_by":"At account.microsoft.com/services the subscription shows Turn on recurring billing, with the date it expires","effective":"Future charges stop and you keep the benefits until the expiration date; if you're eligible and choose a refund, it ends immediately","notice":null,"refund":"Same Microsoft policy as on the web: refunds only through the cancel flow, within the 30-day windows","fees":null,"source_ids":["s2","s3","s4","s6","s7","s8","s9","s12"]},{"channel":"reseller_or_partner","applies_to":"Game Pass billed by a third party rather than Microsoft. For a prepaid code bought from a retailer, only refunds go through that retailer, under its return policy","who":"The account holder with the company that bills you","method":"platform_settings","start_url":null,"steps":[{"do":"Contact the company that bills you for Game Pass and cancel with them","expect":null}],"confirm_by":"That company's own confirmation","effective":null,"notice":null,"refund":"Set by the company that bills you; prepaid retail codes follow the retailer's return policy, not Microsoft's refund policy","fees":null,"source_ids":["s14","s15"]}],"pay_less":[{"type":"downgrade","what":"If you only play on PC, PC Game Pass costs $13.99 a month against $22.99 for Ultimate (US prices from April 21, 2026). Premium and Essential are smaller console and PC plans with fewer games.","evidence":"documented","source_ids":["s16","s17"]}],"export":[],"after_cancel":{"access_until":"The subscription's expiration date, or right away if you cancel with a refund","data_kept":null,"you_lose":["Access to games in the Game Pass library","Your plan's other benefits, such as online console multiplayer, cloud playtime and in-game benefits"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Only the owner of the Microsoft account that has the subscription can cancel; paying for someone else's subscription is not enough","If you see Turn on recurring billing instead of Manage, the subscription is already set to expire: there is nothing more to do","Refund requests made outside the cancel flow are not eligible, so ask for the refund while cancelling; for a renewal charged in the last 30 days, xbox.com also points to Support's Request a refund form","An unexplained charge may belong to another Microsoft account using the same card, such as someone in your Xbox family group"]},"sources":[{"id":"s1","url":"https://support.xbox.com/en-US/help/subscriptions-billing/manage-subscriptions/cancel-recurring-billing-or-subscription","title":"Xbox subscription cancellations and refunds","publisher":"vendor","quote":"Select Cancel subscription and follow the instructions.","supports":"the final web step"},{"id":"s2","url":"https://support.xbox.com/en-US/help/subscriptions-billing/manage-subscriptions/cancel-recurring-billing-or-subscription","title":"Xbox subscription cancellations and refunds","publisher":"vendor","quote":"Go to Profile & system > Settings > Account > Subscriptions.","supports":"where to cancel on the console"},{"id":"s3","url":"https://support.xbox.com/en-US/help/subscriptions-billing/manage-subscriptions/cancel-recurring-billing-or-subscription","title":"Xbox subscription cancellations and refunds","publisher":"vendor","quote":"select Cancel subscription, and then follow the steps to cancel. If eligible, you may be prompted to initiate a refund for your subscription.","supports":"the console cancel step and refund prompt"},{"id":"s4","url":"https://support.xbox.com/en-US/help/subscriptions-billing/manage-subscriptions/cancel-recurring-billing-or-subscription","title":"Xbox subscription cancellations and refunds","publisher":"vendor","quote":"Turning off recurring billing will stop future charges for a subscription and grant you its benefits until its expiration date.","supports":"when access ends"},{"id":"s5","url":"https://support.xbox.com/en-US/help/subscriptions-billing/manage-subscriptions/cancel-recurring-billing-or-subscription","title":"Xbox subscription cancellations and refunds","publisher":"vendor","quote":"If you're eligible for a refund, you'll have an option to cancel immediately with a refund.","supports":"immediate cancel with refund"},{"id":"s6","url":"https://support.xbox.com/en-US/help/subscriptions-billing/manage-subscriptions/cancel-recurring-billing-or-subscription","title":"Xbox subscription cancellations and refunds","publisher":"vendor","quote":"If you're paying for another person's subscription, the owner of the Microsoft account that has the subscription must sign in to cancel.","supports":"who can cancel"},{"id":"s7","url":"https://support.xbox.com/en-US/help/subscriptions-billing/manage-subscriptions/cancel-recurring-billing-or-subscription","title":"Xbox subscription cancellations and refunds","publisher":"vendor","quote":"You can receive a refund within 30 days of your initial purchase or before your first recurring billing date (whichever is sooner)","supports":"the first-purchase refund window"},{"id":"s8","url":"https://www.xbox.com/en-US/xbox-game-pass","title":"Xbox Game Pass (FAQ)","publisher":"vendor","quote":"you're still entitled to a refund of your most recent recurring billing charge if you cancel your subscription within 30 days after payment.","supports":"the renewal refund window"},{"id":"s9","url":"https://www.xbox.com/en-US/xbox-game-pass","title":"Xbox Game Pass (FAQ)","publisher":"vendor","quote":"This refund right is limited to one time per Microsoft account, per subscription product.","supports":"the once-per-account limit on renewal refunds"},{"id":"s10","url":"https://support.microsoft.com/en-us/accounts-billing/subscriptions/cancel-your-microsoft-subscription","title":"Cancel your Microsoft subscription","publisher":"vendor","quote":"Go to Subscriptions and sign in with the Microsoft account you used to purchase your subscription.","supports":"where to start on the web, and which account to use"},{"id":"s11","url":"https://support.microsoft.com/en-us/accounts-billing/subscriptions/unable-to-cancel-your-microsoft-subscription","title":"Troubleshoot issues if you can't cancel your Microsoft subscription","publisher":"vendor","quote":"Cancellations must be more than 2 days before the billing date.","supports":"the notice before renewal (general Microsoft subscription help)"},{"id":"s12","url":"https://support.microsoft.com/en-us/accounts-billing/subscriptions/cancel-your-microsoft-subscription","title":"Cancel your Microsoft subscription","publisher":"vendor","quote":"If you see Turn on recurring billing instead of a link that says Manage, this means your subscription is already set to expire on the date shown","supports":"how to confirm it worked"},{"id":"s13","url":"https://www.microsoft.com/en-us/servicesagreement","title":"Microsoft Services Agreement","publisher":"vendor","quote":"Unless otherwise provided by law or by a particular Service offer, all purchases are final and non-refundable.","supports":"no refund outside the stated windows"},{"id":"s14","url":"https://support.xbox.com/en-US/help/subscriptions-billing/manage-subscriptions/cancel-recurring-billing-or-subscription","title":"Xbox subscription cancellations and refunds","publisher":"vendor","quote":"If a third party is billing you for your subscription, contact them for info about cancellations and refunds.","supports":"the third-party billing route"},{"id":"s15","url":"https://support.xbox.com/en-US/help/subscriptions-billing/manage-subscriptions/cancel-recurring-billing-or-subscription","title":"Xbox subscription cancellations and refunds","publisher":"vendor","quote":"doesn't apply to prepaid retail subscription codes, which are subject to the return policies of the retailer from which you purchased the code.","supports":"refunds for prepaid retail codes"},{"id":"s16","url":"https://news.xbox.com/en-us/2026/04/21/xbox-game-pass-update/","title":"Xbox Game Pass Ultimate Price Update (Xbox Wire)","publisher":"vendor","quote":"Starting today, Game Pass Ultimate drops from $29.99 to $22.99 a month. PC Game Pass will also drop from $16.49 to $13.99 a month.","supports":"current Ultimate and PC Game Pass prices"},{"id":"s17","url":"https://www.xbox.com/en-US/xbox-game-pass","title":"Xbox Game Pass (FAQ)","publisher":"vendor","quote":"XBOX Game Pass Essential delivers 50+ games on XBOX console, PC, and supported devices, plus online console multiplayer and in-game benefits.","supports":"the smaller Essential plan"},{"id":"s18","url":"https://www.xbox.com/en-US/xbox-game-pass","title":"Xbox Game Pass (FAQ)","publisher":"vendor","quote":"Game Pass subscribers enjoy access to games in the library until either the subscription is canceled/expires, or a game leaves the Game Pass library.","supports":"what you lose"},{"id":"s19","url":"https://support.xbox.com/en-US/help/subscriptions-billing/manage-subscriptions/cancel-recurring-billing-or-subscription","title":"Xbox subscription cancellations and refunds","publisher":"vendor","quote":"Refund requests that are outside of the cancellation processes above are not eligible for a refund.","supports":"the agent tip on asking for the refund while cancelling"},{"id":"s20","url":"https://support.xbox.com/en-US/help/subscriptions-billing/manage-subscriptions/cancel-recurring-billing-or-subscription","title":"Xbox subscription cancellations and refunds","publisher":"vendor","quote":"your payment option may be associated with another Microsoft account holder who has an Xbox subscription (such as another member of your Xbox family group).","supports":"the agent tip on unexplained charges"},{"id":"s21","url":"https://support.xbox.com/en-US/help/subscriptions-billing/manage-subscriptions/cancel-recurring-billing-or-subscription","title":"Xbox subscription cancellations and refunds","publisher":"vendor","quote":"In the following countries, you have the right to cancel a subscription that has recurring billing with immediate effect and receive a prorated refund","supports":"prorated refunds in some countries"},{"id":"s22","url":"https://www.xbox.com/en-US/xbox-game-pass","title":"Xbox Game Pass (FAQ)","publisher":"vendor","quote":"You can submit such a refund request to our Support team: Request a refund","supports":"xbox.com also sends the renewal-refund request to Support's Request a refund form"},{"id":"s23","url":"https://support.xbox.com/en-US/help/subscriptions-billing/manage-subscriptions/cancel-recurring-billing-or-subscription","title":"Xbox subscription cancellations and refunds","publisher":"vendor","quote":"In Germany, you can cancel without signing in to your Microsoft account.","supports":"cancelling without signing in, in Germany"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Which third parties bill for Game Pass is not listed on the pages we read","What Microsoft keeps after cancelling (such as game saves) is not stated on the cancel pages","Prices for Game Pass Essential and Premium on xbox.com couldn't be read, so they aren't confirmed"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Refund tip now also mentions xbox.com's Request a refund form for renewals (s22)","Third-party route no longer tells prepaid-code buyers to cancel with the retailer; only refunds go there (s15)","Who can cancel: added that in Germany you can cancel without signing in (s23)"]}},"delete_account":{"url":"https://account.live.com/closeaccount.aspx","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/xbox_game_pass","json":"https://stackcut.io/exits/xbox_game_pass.json","localized":[{"language":"de","market":"DE","title":"Xbox Game Pass kündigen","page":"https://stackcut.io/de/cancel/xbox_game_pass","checked_on":"2026-10-05"},{"language":"pt-br","market":"BR","title":"Como cancelar o Xbox Game Pass","page":"https://stackcut.io/pt-br/cancel/xbox_game_pass","checked_on":"2026-10-08"},{"language":"es","market":"MX","title":"Cómo cancelar Xbox Game Pass","page":"https://stackcut.io/es/cancel/xbox_game_pass","checked_on":"2026-10-05"}],"evidence":{"packet_revision":"2f3dcbe8e72155e89f20ffd17dc106e3a15a65e9ea3930693dbafc6df5128d18","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"xbox-game-pass--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"xbox-game-pass--direct-app--r2","channel":"direct_app","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"xbox-game-pass--reseller-or-partner--r3","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"xero","name":"Xero","category":"business_finance","website":"https://www.xero.com","domains":["xero.com"],"summary":"The subscriber (whoever pays) cancels in Xero; Xero Central's Cancel a subscription article has the steps. The Terms require one month's notice, fees run to the termination day, and nothing is refunded. The organization is then archived until you pay to reactivate. Advisor-held subscriptions: ask your advisor.","routes":[{"channel":"direct_web","applies_to":"Xero subscriptions you hold and pay for yourself (US plans: Early, Growing, Established), billed monthly","who":"The subscriber: whoever created the subscription and pays for it","method":"self_serve","start_url":null,"steps":[{"do":"Sign in to Xero as the subscriber","expect":null},{"do":"Cancel the subscription as described in Xero Central's Cancel a subscription article, which the Terms of Use point to","expect":null}],"confirm_by":null,"effective":"Under the Terms, termination takes effect one month after notice; the subscription renews and bills monthly until then","notice":"One month's notice in advance (Terms of Use)","refund":"None when you terminate (subject to legal guarantees that can't be excluded)","fees":"You pay all subscription fees up to and including the day of termination","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9"]},{"channel":"reseller_or_partner","label":"Advisor is the subscriber","applies_to":"Businesses using Xero as invited users on a subscription their advisor (accountant or bookkeeper) holds","who":"The advisor, who is the subscriber and pays for the subscription","method":"self_serve","start_url":null,"steps":[{"do":"Ask your advisor, who holds the subscription, to cancel it (Xero Central's The Xero subscriber article explains how advisor subscriptions work)","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s2","s15","s16"]}],"pay_less":[{"type":"downgrade","what":"Move to a cheaper plan (US list prices: Early $25, Growing $55, Established $90 a month); you can switch to a less expensive plan 1 month after upgrading","evidence":"documented","source_ids":["s18","s19","s20","s21"]}],"export":[],"after_cancel":{"access_until":"The day termination takes effect, one month after notice","data_kept":"The subscription is archived and its data is no longer available to you. Xero keeps it for a period under its data retention policy, during which the subscriber can reactivate by paying the subscription fees; you can ask Xero to remove it completely","you_lose":["Access to the organization's data once the subscription is archived"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["The Terms require one month's notice and fees are due up to the termination day: cancel at least a month before you want billing to stop","Only the subscriber (whoever pays) can end the subscription; if your advisor is the subscriber, ask them","A subscriber can transfer the subscription to a new subscriber instead of cancelling it","The Terms say any notice to Xero must be sent to legalnotices@xero.com","If an advisor's subscription ends, invited users can buy a subscription directly from Xero to regain access to the data while Xero still keeps it","Export what you need before the termination day: afterwards the data is no longer available unless you pay to reactivate","Apps connected to the Xero subscription can charge their own fees, which the subscriber pays: check them separately","The new-customer offer (90% off for 6 months) ends on its own, and the regular price then auto-renews monthly until cancelled"]},"sources":[{"id":"s1","url":"https://www.xero.com/us/legal/terms/","title":"Xero Terms of Use (US)","publisher":"vendor","quote":"When you create a subscription to use our services and accept these terms, you become a subscriber.","supports":"who the subscriber is"},{"id":"s2","url":"https://www.xero.com/us/legal/terms/","title":"Xero Terms of Use (US)","publisher":"vendor","quote":"If you're the subscriber, you're the one responsible for paying for your subscription.","supports":"the subscriber pays"},{"id":"s3","url":"https://www.xero.com/us/legal/terms/","title":"Xero Terms of Use (US)","publisher":"vendor","quote":"You may choose to terminate your subscription at any time by providing Xero with one month's notice in advance.","supports":"the one-month notice"},{"id":"s4","url":"https://www.xero.com/us/legal/terms/","title":"Xero Terms of Use (US)","publisher":"vendor","quote":"check out how to cancel a subscription on Xero Central","supports":"the cancel steps are on Xero Central"},{"id":"s5","url":"https://www.xero.com/us/legal/terms/","title":"Xero Terms of Use (US)","publisher":"vendor","quote":"You'll still need to pay all relevant subscription fees up to and including the day of termination.","supports":"fees until termination"},{"id":"s6","url":"https://www.xero.com/us/legal/terms/","title":"Xero Terms of Use (US)","publisher":"vendor","quote":"no refund is due to you if you terminate your subscription or Xero terminates it in accordance with these terms.","supports":"no refunds"},{"id":"s7","url":"https://www.xero.com/us/legal/terms/","title":"Xero Terms of Use (US)","publisher":"vendor","quote":"At the end of each billing period, these terms automatically continue for a further period of the same duration as the previous one","supports":"automatic renewal"},{"id":"s8","url":"https://www.xero.com/us/legal/terms/","title":"Xero Terms of Use (US)","publisher":"vendor","quote":"and you will be charged on a recurring basis until you cancel your subscription.","supports":"billing continues until cancelled"},{"id":"s9","url":"https://www.xero.com/us/pricing-plans/","title":"Xero pricing plans (US)","publisher":"vendor","quote":"Xero subscriptions auto-renew monthly until they are cancelled.","supports":"monthly auto-renewal"},{"id":"s10","url":"https://www.xero.com/us/legal/terms/","title":"Xero Terms of Use (US)","publisher":"vendor","quote":"Any notice you send to Xero must be sent to legalnotices@xero.com.","supports":"where notices go"},{"id":"s11","url":"https://www.xero.com/us/legal/terms/","title":"Xero Terms of Use (US)","publisher":"vendor","quote":"Once a subscription is terminated by you or us, it is archived and the data submitted or created by you is no longer available to you.","supports":"what happens to data after termination"},{"id":"s12","url":"https://www.xero.com/us/legal/terms/","title":"Xero Terms of Use (US)","publisher":"vendor","quote":"during which, as a subscriber, you can reactivate your subscription and once again access your data by paying the subscription fees.","supports":"reactivating by paying"},{"id":"s13","url":"https://www.xero.com/us/legal/terms/","title":"Xero Terms of Use (US)","publisher":"vendor","quote":"We retain data in case you need it as part of your record retention obligations","supports":"why data is kept"},{"id":"s14","url":"https://www.xero.com/us/legal/terms/","title":"Xero Terms of Use (US)","publisher":"vendor","quote":"You can get in touch with us to have your data removed completely if you wish.","supports":"asking for complete removal"},{"id":"s15","url":"https://www.xero.com/us/legal/terms/","title":"Xero Terms of Use (US)","publisher":"vendor","quote":"If you're a small business invited user and your advisor is the subscriber","supports":"advisor-held subscriptions"},{"id":"s16","url":"https://www.xero.com/us/legal/terms/","title":"Xero Terms of Use (US)","publisher":"vendor","quote":"during which you can purchase a subscription directly from Xero and once again access your data by paying the subscription fees.","supports":"invited users can buy their own subscription to regain data"},{"id":"s17","url":"https://www.xero.com/us/legal/terms/","title":"Xero Terms of Use (US)","publisher":"vendor","quote":"A subscriber can transfer a subscription to a new subscriber in accordance with section 9.","supports":"transferring instead of cancelling"},{"id":"s18","url":"https://www.xero.com/us/pricing-plans/","title":"Xero pricing plans (US)","publisher":"vendor","quote":"If you later decide to change to a less expensive plan you can do so 1 month after upgrading.","supports":"when you can downgrade"},{"id":"s19","url":"https://www.xero.com/us/pricing-plans/","title":"Xero pricing plans (US)","publisher":"vendor","quote":"then $25 per month","supports":"the Early plan price"},{"id":"s20","url":"https://www.xero.com/us/pricing-plans/","title":"Xero pricing plans (US)","publisher":"vendor","quote":"then $55 per month","supports":"the Growing plan price"},{"id":"s21","url":"https://www.xero.com/us/pricing-plans/","title":"Xero pricing plans (US)","publisher":"vendor","quote":"then $90 per month","supports":"the Established plan price"},{"id":"s22","url":"https://www.xero.com/us/legal/terms/","title":"Xero Terms of Use","publisher":"vendor","quote":"When you connect your subscription to an app, you're responsible for paying all fees and taxes associated with your use of that app.","supports":"connected apps bill separately"},{"id":"s23","url":"https://www.xero.com/us/pricing-plans/","title":"Pricing plans","publisher":"vendor","quote":"New customers get 90% off for the first 6 months, then Xero's regular price will apply and auto-renew monthly until cancelled","supports":"the new-customer discount ends and the regular price renews"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Xero Central (central.xero.com), which holds the in-app cancel steps, couldn't be read, so the menu names, who else can cancel and the on-screen confirmation aren't given","How to export data before cancelling is documented on Xero Central, which could not be read","How long Xero keeps data after termination isn't stated: the Terms refer to a data retention policy that isn't linked, and the privacy notice gives no period","Whether the in-app cancel applies the Terms' one month's notice, or stops billing at the end of the current period, is not confirmed","Advisor (partner) billing terms and whether Xero sells subscriptions through the App Store or Google Play were not checked"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["Re-checked the Terms: subscriber-only, one month's notice, fees to the termination day, no refund (subject to non-excludable guarantees, section 68), archiving and reactivation; all confirmed","Tips: connected apps charge their own fees (s22); the 90%-off new-customer offer ends and the regular price auto-renews (s23)","Privacy notice read: it gives no retention period, so that gap is reworded, not closed","Xero Central's Cancel a subscription article still couldn't be read, so the in-app steps stay unconfirmed"]}},"stackcut":{"vendor_id":"xero","name":"Xero","recipes":[{"id":"replace-xero","title":"Small business accounting","best_year_one_net":370}]},"page":"https://stackcut.io/cancel/xero","json":"https://stackcut.io/exits/xero.json","evidence":{"packet_revision":"86c1b3e1c0aa36d564277682f48c62f55a7d6099880bd4a8a5983aa80c649413","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"xero--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"xero--reseller-or-partner--r2","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"xfinity","name":"Xfinity","category":"other_digital","website":"https://www.xfinity.com/","domains":["xfinity.com"],"summary":"Xfinity residential customers can cancel by calling 1-800-934-6489 or scheduling a call from the cancellation page. Xfinity Mobile customers should port their number before cancellation.","routes":[{"channel":"direct_web","applies_to":"Xfinity residential services","who":"Xfinity account holder or person authorized on the account","method":"phone","start_url":"https://www.xfinity.com/cancel","steps":[{"do":"Call Xfinity at 1-800-934-6489 and request cancellation","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s1"],"label":"Call cancellation"},{"channel":"direct_web","applies_to":"Xfinity residential services","who":"Xfinity account holder or person authorized on the account","method":"form","start_url":"https://www.xfinity.com/cancel","steps":[{"do":"Use the Schedule a call option on Xfinity’s cancellation page to arrange a cancellation call; the published page does not document the form fields or next screen","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s1"],"label":"Schedule a call"}],"sources":[{"id":"s1","url":"https://www.xfinity.com/cancel","title":"How to Cancel, Pause, or Move your Xfinity Services","publisher":"vendor","quote":"Call us at 1-800-934-6489, schedule a call or visit an Xfinity Store to cancel your service.","supports":"residential cancellation channels"},{"id":"s2","url":"https://www.xfinity.com/cancel","title":"How to Cancel, Pause, or Move your Xfinity Services","publisher":"vendor","quote":"Transfer your number before you cancel Xfinity Mobile.","supports":"mobile number porting caution"},{"id":"s3","url":"https://www.xfinity.com/cancel","title":"How to Cancel, Pause, or Move your Xfinity Services","publisher":"vendor","quote":"put your services on a temporary hold or suspend your service while on active military duty.","supports":"pause/suspension exists"},{"id":"s5","url":"https://www.xfinity.com/cancel","title":"How to Cancel, Pause, or Move your Xfinity Services","publisher":"vendor","quote":"Visit your account to see how you can save big with our all-in internet plans or make changes to your service to lower your bill.","supports":"account plan-change path to reduce bill"}],"after_cancel":{"access_until":null,"data_kept":null,"you_lose":[]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":true,"retention_step":null,"tips":["Port an Xfinity Mobile number before cancelling service."]},"verification":{"level":"partial","checked_on":"2026-10-06","by":"stackcut-research","unverified":["The cancellation page does not state service end timing, refund or final bill terms, equipment return deadline, or confirmation method. Xfinity Mobile cancellation is a separate route and is not included as an account-level route in this packet."],"review":{"by":"codex-independent-review","on":"2026-10-06","result":"partial","notes":["Independently read the cited official pages on 2026-10-06. Corrected quote fidelity, scope, and channel wording where needed. State and plan qualifications remain explicit; missing timing, confirmation, refund, or equipment facts remain unknown. No customer cancellation flow or outcome was executed."]}},"pay_less":[{"type":"downgrade","what":"Xfinity directs customers to their account to view all-in internet plans or make service changes to lower the bill; available plans and prices depend on the account.","evidence":"documented","source_ids":["s5"]},{"type":"pause","what":"Xfinity documents temporary service holds, and separately a suspension for active military duty. The page does not state duration, billing, or which plans qualify.","evidence":"documented","source_ids":["s3"]}],"page":"https://stackcut.io/cancel/xfinity","json":"https://stackcut.io/exits/xfinity.json","evidence":{"packet_revision":"f6a32dca86cf8a7bcbda726eacb60bf0e6e1157e225815b669c059bf4f55df7f","docs_checked_on":"2026-10-06","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-06","age_days":3,"stale_after_days":30,"next_check_on":"2026-11-05"},"routes":[{"route_id":"xfinity--direct-web--r1","channel":"direct_web","checked_on":"2026-10-06","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-06","age_days":3,"stale_after_days":30,"next_check_on":"2026-11-05"}},{"route_id":"xfinity--direct-web--r2","channel":"direct_web","checked_on":"2026-10-06","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-06","age_days":3,"stale_after_days":30,"next_check_on":"2026-11-05"}}]}},{"id":"ynab","name":"YNAB","category":"finance_apps","website":"https://www.ynab.com","domains":["ynab.com"],"summary":"Direct subscribers cancel in the YNAB web app: plan name, Account Settings, Cancel Subscription (the mobile apps can't do it). App Store or Play Store subscribers cancel with Apple or Google. Access lasts to the end of the period, and YNAB keeps most data for up to 24 months.","routes":[{"channel":"direct_web","applies_to":"Subscriptions billed directly by YNAB","who":"The subscriber, logged in to the YNAB web app (on a phone, open the web app in a mobile browser)","method":"self_serve","start_url":"https://app.ynab.com/settings","steps":[{"do":"In the YNAB web app, click the name of your plan at the top of the left sidebar","expect":"Account Settings"},{"do":"Select Account Settings","expect":"Cancel Subscription"},{"do":"Scroll down and click the Cancel Subscription button","expect":null}],"confirm_by":null,"effective":"You keep access through the end of the current subscription period and can resume until then","notice":null,"refund":"Monthly subscription fees are non-refundable, per YNAB's terms","fees":null,"source_ids":["s1","s2","s3","s6","s10","s21","s22"]},{"channel":"apple_app_store","applies_to":"YNAB subscriptions bought through the App Store on an iPhone or iPad","who":"The Apple Account that pays for the subscription","method":"platform_settings","start_url":"https://account.apple.com/account/manage/section/subscriptions","steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then YNAB","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription","expect":null}],"confirm_by":"YNAB shows an expiration message and no Cancel button in Subscriptions","effective":"You keep access through the end of the current subscription period","notice":null,"refund":"Request refunds from Apple (YNAB points to Apple's refund page)","fees":null,"source_ids":["s4","s6","s9","s17","s18"]},{"channel":"google_play","applies_to":"YNAB subscriptions bought through the Play Store on Android","who":"The Google Account that pays for the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to your subscriptions in Google Play","expect":"YNAB"},{"do":"Next to YNAB, click Manage, then Cancel subscription","expect":null}],"confirm_by":null,"effective":"You keep access through the end of the current subscription period","notice":"A Google Play free trial renews automatically as a subscription","refund":"Request refunds from Google within 48 hours of subscribing","fees":null,"source_ids":["s5","s6","s8","s19","s20"]}],"pay_less":[{"type":"annual_billing","what":"The Annual Plan is $109 a year ($9.08 a month), against $14.99 a month on the Monthly Plan","evidence":"documented","source_ids":["s12","s13"]},{"type":"student_or_nonprofit","what":"College students get a free year through YNAB's College Program (not available on Apple-billed subscriptions)","evidence":"documented","source_ids":["s14","s15"]}],"export":[],"after_cancel":{"access_until":"The end of the current subscription period","data_kept":"YNAB keeps most account data for up to 24 months after the subscription or trial expires, unless you delete the account, and reminds you before deleting it","you_lose":["Access to your plans once the subscription expires (resubscribing restores it)"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["The YNAB mobile apps can't change a direct subscription: open the web app's settings in a browser instead","Google Play subscribers must request any refund within 48 hours of subscribing","A trial started directly with YNAB doesn't need cancelling: you aren't charged unless you subscribe","If you can't use the web app, YNAB's terms also let you cancel by contacting Support at help@ynab.com"]},"sources":[{"id":"s1","url":"https://support.ynab.com/en_us/how-to-manage-your-subscription-BJXBVDb0q","title":"How to Manage Your Subscription (YNAB Support, updated 2026-09-22)","publisher":"vendor","quote":"From the web app, click the name of your plan (located at the top of the left sidebar). Select Account Settings. Scroll down and click the Cancel Subscription button.","supports":"the direct cancel steps"},{"id":"s2","url":"https://support.ynab.com/en_us/how-to-manage-your-subscription-BJXBVDb0q","title":"How to Manage Your Subscription (YNAB Support, updated 2026-09-22)","publisher":"vendor","quote":"Billing and subscription information is not available through the mobile app settings (only in the web app).","supports":"no cancelling in the mobile apps"},{"id":"s3","url":"https://support.ynab.com/en_us/how-to-manage-your-subscription-BJXBVDb0q","title":"How to Manage Your Subscription (YNAB Support, updated 2026-09-22)","publisher":"vendor","quote":"As a workaround if you don't have access to a computer, try copying and pasting the web app address","supports":"using the web app in a mobile browser"},{"id":"s4","url":"https://support.ynab.com/en_us/how-to-manage-your-subscription-BJXBVDb0q","title":"How to Manage Your Subscription (YNAB Support, updated 2026-09-22)","publisher":"vendor","quote":"If you subscribed through the App Store (on an iPhone or iPad), you'll need to manage your subscription through Apple.","supports":"the Apple route"},{"id":"s5","url":"https://support.ynab.com/en_us/how-to-manage-your-subscription-BJXBVDb0q","title":"How to Manage Your Subscription (YNAB Support, updated 2026-09-22)","publisher":"vendor","quote":"If you subscribed through the Play Store (on Android), you’ll need to manage your subscription through Google.","supports":"the Google Play route"},{"id":"s6","url":"https://support.ynab.com/en_us/how-to-manage-your-subscription-BJXBVDb0q","title":"How to Manage Your Subscription (YNAB Support, updated 2026-09-22)","publisher":"vendor","quote":"Canceling your subscription will allow you to access YNAB through the end of your current subscription period. Until that point, you'll have an option to resume the subscription.","supports":"when access ends"},{"id":"s7","url":"https://support.ynab.com/en_us/how-to-manage-your-subscription-BJXBVDb0q","title":"How to Manage Your Subscription (YNAB Support, updated 2026-09-22)","publisher":"vendor","quote":"If your subscription remains expired for the amount of time outlined in our Data Retention Policy, your account data will be deleted.","supports":"data is deleted after the retention period"},{"id":"s8","url":"https://support.ynab.com/en_us/requesting-a-refund-SyNvz1I5","title":"How to Request a Refund (YNAB Support, updated 2026-09-24)","publisher":"vendor","quote":"IMPORTANT! Refunds must be requested within 48 hours of subscribing (your free trial will automatically renew as a subscription through Google Play).","supports":"the Google Play refund window"},{"id":"s9","url":"https://support.ynab.com/en_us/requesting-a-refund-SyNvz1I5","title":"How to Request a Refund (YNAB Support, updated 2026-09-24)","publisher":"vendor","quote":"Go to https://support.apple.com/en-us/118223 and follow the steps laid out by Apple.","supports":"Apple handles refunds"},{"id":"s10","url":"https://support.ynab.com/en_us/requesting-a-refund-SyNvz1I5","title":"How to Request a Refund (YNAB Support, updated 2026-09-24)","publisher":"vendor","quote":"You can also follow the steps to cancel your subscription, which lets you keep using YNAB through the end of your current billing period.","supports":"direct subscribers keep access to the end of the period"},{"id":"s11","url":"https://www.ynab.com/privacy-policy","title":"YNAB Privacy Policy: Data Retention","publisher":"vendor","quote":"We retain the majority of your account data for up to 24 months after your subscription or trial expires, unless you delete your account as described below.","supports":"how long data is kept"},{"id":"s12","url":"https://www.ynab.com/pricing","title":"YNAB Pricing","publisher":"vendor","quote":"Annual Plan $9.08 USD*/month $70 Savings! $109 USD* paid annually","supports":"annual price"},{"id":"s13","url":"https://www.ynab.com/pricing","title":"YNAB Pricing","publisher":"vendor","quote":"Monthly Plan $14.99 USD*/month","supports":"monthly price"},{"id":"s14","url":"https://www.ynab.com/pricing","title":"YNAB Pricing","publisher":"vendor","quote":"We offer all college students a free 365-day trial.","supports":"the college offer"},{"id":"s15","url":"https://support.ynab.com/en_us/how-to-join-ynabs-college-program-rkDd5VlC5","title":"How to Join YNAB's College Program (YNAB Support)","publisher":"vendor","quote":"Apple is unable to honor our College Program promotion","supports":"not for Apple-billed subscriptions"},{"id":"s16","url":"https://www.ynab.com/pricing","title":"YNAB Pricing","publisher":"vendor","quote":"Free trial ends. No need to cancel! You won’t be charged unless you subscribe.","supports":"direct trials don't auto-charge"},{"id":"s17","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"s18","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"s19","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"the Google Play steps"},{"id":"s20","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you’ll still be able to use your subscription for the time you’ve already paid.","supports":"when access ends on Google Play"},{"id":"s21","url":"https://www.ynab.com/terms","title":"YNAB Terms of Service (last modified April 9, 2026)","publisher":"vendor","quote":"You may cancel your subscription at any time through your account settings or by contacting Support for assistance at help@ynab.com.","supports":"cancelling in account settings, or through YNAB Support"},{"id":"s22","url":"https://www.ynab.com/terms","title":"YNAB Terms of Service (last modified April 9, 2026)","publisher":"vendor","quote":"Monthly subscription fees are non-refundable.","supports":"no refunds on monthly fees"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Refunds on annual plans bought directly from YNAB aren't addressed on the pages read (the terms make monthly fees non-refundable)","How YNAB confirms a cancellation (email or status) is not documented","Data export before cancelling was not found on the pages we read","The web-app click path (plan name, Account Settings, Cancel Subscription) couldn't be re-checked in review because that part of YNAB's support article couldn't be read; YNAB's terms confirm you cancel in account settings"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["Direct route: added the refund rule from YNAB's terms (monthly fees are non-refundable)","Added an agent tip: the terms also allow cancelling by contacting YNAB Support","Re-checked the mobile-app limit, the Apple and Google Play routes, end-of-period access, the 48-hour Google Play refund window, prices, the college offer and 24-month retention: all match","Could not re-check the exact web-app click path (s1); listed in unverified and level set to partial"]}},"page":"https://stackcut.io/cancel/ynab","json":"https://stackcut.io/exits/ynab.json","evidence":{"packet_revision":"cf7a41280beb0b68a5e4a4698303a658417b2ef72c4e371086fe73477bf83338","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"ynab--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"ynab--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"ynab--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"youtube_music","name":"YouTube Music","category":"music_audio","website":"https://music.youtube.com","domains":["music.youtube.com","youtube.com"],"summary":"Cancel YouTube Music Premium at youtube.com/paid_memberships: Manage membership, Deactivate, Continue to cancel, pick a reason, then Yes, cancel. You keep Premium to the end of the billing period and can keep listening free with ads. If Apple or Google Play bills you, cancel there.","routes":[{"channel":"direct_web","applies_to":"YouTube Music Premium memberships billed by YouTube","who":"The Google Account that holds the membership (sign in)","method":"self_serve","start_url":"https://www.youtube.com/paid_memberships","steps":[{"do":"Go to youtube.com/paid_memberships, signed in to the Google Account that pays","expect":"Manage membership"},{"do":"Click Manage membership, then Deactivate","expect":"Continue to cancel"},{"do":"Click Continue to cancel, select your reason, then click Next","expect":"Yes, cancel"},{"do":"Click Yes, cancel","expect":null}],"confirm_by":"The paid membership section of youtube.com/paid_memberships shows the membership is cancelled","effective":"Benefits continue until the end of the billing period; you won't be charged again","notice":null,"refund":"No refund for the time between cancelling and the end of the period; to cancel immediately and get a refund, contact YouTube support","fees":null,"source_ids":["s1","s2","s3","s10","s11"]},{"channel":"direct_app","applies_to":"Memberships billed by YouTube, cancelled from the Android app","who":"The Google Account that holds the membership","method":"self_serve","start_url":null,"steps":[{"do":"In the app, tap your profile picture, then Paid memberships","expect":null},{"do":"Tap the membership you want to cancel, then tap Continue to cancel","expect":null},{"do":"Select your reason and tap Next","expect":"Yes, cancel"},{"do":"Tap Yes, cancel","expect":null}],"confirm_by":"The paid membership section of youtube.com/paid_memberships shows the membership is cancelled","effective":"Benefits continue until the end of the billing period; you won't be charged again","notice":null,"refund":"No refund for the time between cancelling and the end of the period","fees":null,"source_ids":["s4","s2","s3","s10"]},{"channel":"apple_app_store","applies_to":"Memberships started in the iOS app and billed by Apple","who":"The Apple Account that pays for the membership","method":"platform_settings","start_url":"https://account.apple.com/account/manage/section/subscriptions","steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then tap YouTube Music Premium","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription","expect":null}],"confirm_by":"In Subscriptions, YouTube Music Premium shows an expiration message in red and no Cancel button","effective":"Benefits continue until the end of the billing period","notice":null,"refund":"Refunds need Apple's authorization and follow Apple's refund policies","fees":null,"source_ids":["s5","s15","s3","s22","s23"]},{"channel":"google_play","applies_to":"Memberships billed by Google Play, which includes most memberships started on Android since 2022","who":"The Google Account that pays for the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to your subscriptions in Google Play, signed in to the Google Account that pays","expect":"Manage"},{"do":"Next to YouTube Music Premium, click Manage, then Cancel subscription","expect":"a confirmation pop-up asking for a reason"},{"do":"Select a reason, then click Continue","expect":null}],"confirm_by":null,"effective":"Benefits continue until the end of the billing period","notice":null,"refund":null,"fees":null,"source_ids":["s6","s7","s16","s3","s20"]}],"pay_less":[{"type":"ad_supported_plan","what":"Keep using YouTube Music free with ads, without a paid membership","evidence":"documented","source_ids":["s12"]},{"type":"pause","what":"Pause the membership for 1 to 6 months instead of cancelling (not available for annual plans or for memberships billed by Apple or Google Play)","evidence":"documented","source_ids":["s8","s9","s21"]},{"type":"student_or_nonprofit","what":"Student membership: the same YouTube Music Premium benefits at a discounted rate for eligible students","evidence":"documented","source_ids":["s14"]}],"export":[{"data":"Playlists you created","how":"Use Google Takeout's transfer view (from myaccount.google.com/dashboard, choose YouTube, then Transfer data) to copy them to Apple Music","format":"A one-time copy of the playlists in Apple Music (an Apple Music subscription is required)","limits":"Only playlists you created and catalog tracks; uploads, private content and podcasts aren't supported","source_ids":["s18","s19"]}],"after_cancel":{"access_until":"The end of the billing period","data_kept":null,"you_lose":["Background play for music","Music without ads","Audio-only music playback","Music downloads"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"The cancel flow asks for a reason before the final Yes, cancel","tips":["Annual plans are prepaid and don't renew, so there is nothing to cancel","To cancel immediately and get a refund, contact YouTube support","Pausing isn't available for annual plans or for memberships billed by Apple or Google Play"]},"sources":[{"id":"s1","url":"https://support.google.com/youtubemusic/answer/6308278?hl=en","title":"Cancel YouTube Premium or YouTube Music Premium (YouTube Music Help, Computer)","publisher":"vendor","quote":"Go to youtube.com/paid_memberships. Click Manage membership. Click Deactivate. Click Continue to cancel. Select your reason for canceling and then click next. Click Yes, cancel.","supports":"the web steps and the reason step"},{"id":"s2","url":"https://support.google.com/youtubemusic/answer/6308278?hl=en","title":"Cancel YouTube Premium or YouTube Music Premium (YouTube Music Help, Computer)","publisher":"vendor","quote":"You can confirm by checking the paid membership section of your account on youtube.com/paid_memberships.","supports":"how to confirm it worked"},{"id":"s3","url":"https://support.google.com/youtubemusic/answer/6308278?hl=en","title":"Cancel YouTube Premium or YouTube Music Premium (YouTube Music Help, Computer)","publisher":"vendor","quote":"When you cancel your membership, you won't be charged again unless you re-subscribe. Your YouTube paid membership benefits will continue until the end of the billing period.","supports":"when access ends"},{"id":"s4","url":"https://support.google.com/youtubemusic/answer/6308278?hl=en&co=GENIE.Platform%3DAndroid","title":"Cancel YouTube Premium or YouTube Music Premium (YouTube Music Help, Android)","publisher":"vendor","quote":"Tap your profile picture Paid memberships. Tap on the membership you want to cancel. Tap Continue to cancel. Select your reason for canceling and tap Next. Tap Yes, cancel.","supports":"the Android app steps"},{"id":"s5","url":"https://support.google.com/youtubemusic/answer/6308278?hl=en","title":"Cancel YouTube Premium or YouTube Music Premium (YouTube Music Help, Computer)","publisher":"vendor","quote":"You're billed by Apple. If you joined from the YouTube iOS app, you can cancel your paid membership from your Apple account.","supports":"the Apple route"},{"id":"s6","url":"https://support.google.com/youtubemusic/answer/6308278?hl=en","title":"Cancel YouTube Premium or YouTube Music Premium (YouTube Music Help, Computer)","publisher":"vendor","quote":"You're billed by Google Play. If you have access to your YouTube paid membership through a Google Play subscription, you can cancel within your Google Play account settings.","supports":"the Google Play route"},{"id":"s7","url":"https://support.google.com/youtubemusic/answer/11950175?hl=en","title":"Pause or resume YouTube Premium or YouTube Music Premium (YouTube Music Help)","publisher":"vendor","quote":"Starting in 2022, new YouTube Premium and Music Premium subscribers who signed up on Android will be billed via Google Play.","supports":"who is billed by Google Play"},{"id":"s8","url":"https://support.google.com/youtubemusic/answer/11950175?hl=en","title":"Pause or resume YouTube Premium or YouTube Music Premium (YouTube Music Help)","publisher":"vendor","quote":"You can choose the length of this paused state, from 1 to 6 months.","supports":"pause length"},{"id":"s9","url":"https://support.google.com/youtubemusic/answer/11950175?hl=en","title":"Pause or resume YouTube Premium or YouTube Music Premium (YouTube Music Help)","publisher":"vendor","quote":"Note: Annual plans cannot be paused. Pausing and resuming your paid membership is not available to users who are billed through Apple.","supports":"pause limits"},{"id":"s10","url":"https://support.google.com/youtube/answer/12014038?hl=en","title":"Request a refund for YouTube Premium or YouTube Music Premium","publisher":"vendor","quote":"You won't be refunded for the period between when you cancel and when your membership ends.","supports":"no refund for the rest of the period"},{"id":"s11","url":"https://support.google.com/youtube/answer/12014038?hl=en","title":"Request a refund for YouTube Premium or YouTube Music Premium","publisher":"vendor","quote":"If you want to cancel your YouTube paid membership immediately and get a refund, get in touch with the YouTube support team.","supports":"immediate cancel with refund through support"},{"id":"s12","url":"https://support.google.com/youtubemusic/answer/6313529?hl=en","title":"What is YouTube Music?","publisher":"vendor","quote":"YouTube Music with ads You can enjoy YouTube Music without a paid membership.","supports":"the free ad-supported tier"},{"id":"s13","url":"https://support.google.com/youtubemusic/answer/6313529?hl=en","title":"What is YouTube Music?","publisher":"vendor","quote":"In addition, you'll get exclusive membership benefits, including: Background play for music Music without ads Audio-only music playback Music downloads","supports":"what you lose when Premium ends"},{"id":"s14","url":"https://support.google.com/youtube/answer/9158808?hl=en","title":"Get a student discount for YouTube Premium or YouTube Music Premium","publisher":"vendor","quote":"You can sign up for either a YouTube Music Premium or YouTube Premium membership as a student. You'll get the same benefits at a discounted rate.","supports":"the student discount"},{"id":"s15","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"s16","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"the Google Play steps"},{"id":"s17","url":"https://support.google.com/youtube/answer/11417260?hl=en","title":"Sign up for a YouTube Premium or YouTube Music Premium annual plan","publisher":"vendor","quote":"Premium annual plans are pre-paid, non-recurring memberships.","supports":"annual plans don't renew"},{"id":"s18","url":"https://support.google.com/accounts/answer/14792019?hl=en","title":"Copy your playlists to a service outside of YouTube Music","publisher":"vendor","quote":"Google Takeout can transfer your playlists directly to the supported music services. These currently include: Apple Music (subscripion required)","supports":"playlist export"},{"id":"s19","url":"https://support.google.com/accounts/answer/14792019?hl=en","title":"Copy your playlists to a service outside of YouTube Music","publisher":"vendor","quote":"The following types of content aren't supported: User uploaded or private content. Podcasts.","supports":"export limits"},{"id":"s20","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"For the subscription you want to cancel, click Manage. Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.","supports":"the Google Play confirmation pop-up step"},{"id":"s21","url":"https://support.google.com/youtube/answer/12014038?hl=en","title":"Request a refund for YouTube Premium or YouTube Music Premium","publisher":"vendor","quote":"With Google Play billing, you won't be able to pause your membership. Instead, you can cancel your membership and sign up again at any time.","supports":"memberships billed by Google Play can't be paused"},{"id":"s22","url":"https://support.google.com/youtube/answer/12014038?hl=en","title":"Request a refund for YouTube Premium or YouTube Music Premium","publisher":"vendor","quote":"YouTube purchases made through the Apple store require authorization from Apple and are subject to Apple's refund policies.","supports":"refunds for Apple-billed memberships"},{"id":"s23","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm an Apple cancellation"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Prices for the monthly, student and annual plans aren't confirmed: youtube.com/musicpremium couldn't be read","Whether any carrier or partner bills YouTube Music Premium (YouTube's partner page covers YouTube Premium only)","What happens to downloads and your library after cancelling is not stated on the cancel pages we read"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Pause option: added that Google Play-billed memberships can't be paused (YouTube refund page), in pay_less and tips","Google Play route: added a source quote for the confirmation pop-up step","Apple route: added confirm_by (red expiration message) and refund (Apple's refund policies)"]}},"delete_account":{"url":"https://myaccount.google.com/deleteservices","difficulty":"medium","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/youtube_music","json":"https://stackcut.io/exits/youtube_music.json","evidence":{"packet_revision":"884f387e35ac4eb0f0c47fc49bbb6a6d96885902e8e37c0c0bc3ce16f7afc01d","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"youtube-music--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"youtube-music--direct-app--r2","channel":"direct_app","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"youtube-music--apple-app-store--r3","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"youtube-music--google-play--r4","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"youtube_premium","name":"YouTube Premium","category":"streaming_video","website":"https://www.youtube.com/premium","domains":["youtube.com"],"summary":"Cancel at youtube.com/paid_memberships: Manage membership, Deactivate, Continue to cancel, pick a reason, then Yes, cancel. Benefits last to the end of the billing period, with no refund for the rest. If Apple, Google Play or Verizon bills you, cancel there; annual plans are prepaid and don't renew.","routes":[{"channel":"direct_web","applies_to":"YouTube Premium and Premium Lite memberships billed by YouTube","who":"The Google Account that holds the membership (sign in)","method":"self_serve","start_url":"https://www.youtube.com/paid_memberships","steps":[{"do":"Go to youtube.com/paid_memberships, signed in to the Google Account that pays","expect":"Manage membership"},{"do":"Click Manage membership, then Deactivate","expect":"Continue to cancel"},{"do":"Click Continue to cancel, select your reason, then click Next","expect":"Yes, cancel"},{"do":"Click Yes, cancel","expect":null}],"confirm_by":"The paid membership section of youtube.com/paid_memberships shows the membership is cancelled","effective":"Benefits continue until the end of the billing period; you won't be charged again","notice":null,"refund":"No refund for the time between cancelling and the end of the period; to cancel immediately and get a refund, contact YouTube support","fees":null,"source_ids":["s1","s2","s3","s10","s11","s24"]},{"channel":"direct_app","applies_to":"Memberships billed by YouTube, cancelled from the YouTube Android app","who":"The Google Account that holds the membership","method":"self_serve","start_url":null,"steps":[{"do":"In the YouTube app, tap your profile picture, then Paid memberships","expect":null},{"do":"Tap the membership you want to cancel, then tap Continue to cancel","expect":null},{"do":"Select your reason and tap Next","expect":"Yes, cancel"},{"do":"Tap Yes, cancel","expect":null}],"confirm_by":"The paid membership section of youtube.com/paid_memberships shows the membership is cancelled","effective":"Benefits continue until the end of the billing period; you won't be charged again","notice":null,"refund":"No refund for the time between cancelling and the end of the period","fees":null,"source_ids":["s4","s2","s3","s10"]},{"channel":"apple_app_store","applies_to":"Memberships started in the YouTube iOS app and billed by Apple","who":"The Apple Account that pays for the membership","method":"platform_settings","start_url":"https://account.apple.com/account/manage/section/subscriptions","steps":[{"do":"On your iPhone or iPad, open Settings and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then tap YouTube Premium","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription","expect":null}],"confirm_by":null,"effective":"Benefits continue until the end of the billing period","notice":"If you're on a free trial, cancel at least 24 hours before it ends","refund":"Apple's refund policies apply; ask Apple for a refund","fees":null,"source_ids":["s5","s18","s3","s22","s23"]},{"channel":"google_play","applies_to":"Memberships billed by Google Play, which includes most memberships started in the Android app since 2022","who":"The Google Account that pays for the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to your subscriptions in Google Play, signed in to the Google Account that pays","expect":"Manage"},{"do":"Next to YouTube Premium, click Manage, then Cancel subscription","expect":"a confirmation pop-up asking for a reason"},{"do":"Select a reason, then click Continue","expect":null}],"confirm_by":null,"effective":"Benefits continue until the end of the billing period","notice":null,"refund":null,"fees":null,"source_ids":["s6","s7","s19","s3"]},{"channel":"carrier_or_isp","applies_to":"The YouTube Premium perk billed by Verizon (mobile or home internet). YouTube also lists Google Fi in the US and carriers in other countries; their cancel steps were not checked","who":"The Verizon Account Owner or an Account Manager","method":"platform_settings","start_url":null,"steps":[{"do":"Sign in to My Verizon as the Account Owner or an Account Manager","expect":null},{"do":"Cancel the YouTube Premium perk","expect":null}],"confirm_by":null,"effective":"You can use the perk until the end of the perk subscription period","notice":null,"refund":"The $12 monthly perk charge for that month isn't refunded or prorated","fees":null,"source_ids":["s14","s15","s16","s17","s26"]}],"pay_less":[{"type":"pause","what":"Pause the membership for 1 to 6 months instead of cancelling (not available for annual plans or for memberships billed by Apple or Google Play)","evidence":"documented","source_ids":["s8","s9","s21"]},{"type":"downgrade","what":"Premium Lite: a lower-priced membership with most videos ad-free, offline and in the background, without YouTube Music Premium","evidence":"documented","source_ids":["s12"]},{"type":"student_or_nonprofit","what":"Student membership: the same benefits at a discounted rate for eligible students; to switch, cancel your current membership first, then sign up","evidence":"documented","source_ids":["s13","s25"]}],"export":[],"after_cancel":{"access_until":"The end of the billing period","data_kept":null,"you_lose":["YouTube Premium benefits, such as ad-free, offline and background viewing, once the billing period ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"After Deactivate, the flow offers Pause instead of Continue to cancel, then asks for a reason before the final Yes, cancel","tips":["Annual plans are prepaid and don't renew, so there is nothing to cancel; they end after the 12 months paid for","To cancel immediately and get a refund, contact YouTube support","Pausing isn't available for annual plans or for memberships billed by Apple or Google Play"]},"sources":[{"id":"s1","url":"https://support.google.com/youtube/answer/6308278?hl=en","title":"Cancel YouTube Premium or YouTube Music Premium (Computer)","publisher":"vendor","quote":"Go to youtube.com/paid_memberships. Click Manage membership. Click Deactivate. Click Continue to cancel. Select your reason for canceling and then click next. Click Yes, cancel.","supports":"the web steps and the reason step"},{"id":"s2","url":"https://support.google.com/youtube/answer/6308278?hl=en","title":"Cancel YouTube Premium or YouTube Music Premium (Computer)","publisher":"vendor","quote":"You can confirm by checking the paid membership section of your account on youtube.com/paid_memberships.","supports":"how to confirm it worked"},{"id":"s3","url":"https://support.google.com/youtube/answer/6308278?hl=en","title":"Cancel YouTube Premium or YouTube Music Premium (Computer)","publisher":"vendor","quote":"When you cancel your membership, you won't be charged again unless you re-subscribe. Your YouTube paid membership benefits will continue until the end of the billing period.","supports":"when access ends"},{"id":"s4","url":"https://support.google.com/youtube/answer/6308278?hl=en&co=GENIE.Platform%3DAndroid","title":"Cancel YouTube Premium or YouTube Music Premium (Android)","publisher":"vendor","quote":"Tap your profile picture Paid memberships. Tap on the membership you want to cancel. Tap Continue to cancel. Select your reason for canceling and tap Next. Tap Yes, cancel.","supports":"the Android app steps"},{"id":"s5","url":"https://support.google.com/youtube/answer/6308278?hl=en","title":"Cancel YouTube Premium or YouTube Music Premium (Computer)","publisher":"vendor","quote":"You're billed by Apple. If you joined from the YouTube iOS app, you can cancel your paid membership from your Apple account.","supports":"the Apple route"},{"id":"s6","url":"https://support.google.com/youtube/answer/6308278?hl=en","title":"Cancel YouTube Premium or YouTube Music Premium (Computer)","publisher":"vendor","quote":"You're billed by Google Play. If you have access to your YouTube paid membership through a Google Play subscription, you can cancel within your Google Play account settings.","supports":"the Google Play route"},{"id":"s7","url":"https://support.google.com/youtube/answer/11950175?hl=en","title":"Pause or resume YouTube Premium or YouTube Music Premium","publisher":"vendor","quote":"Starting in 2022, new YouTube Premium and Music Premium subscribers who signed up on Android will be billed via Google Play.","supports":"who is billed by Google Play"},{"id":"s8","url":"https://support.google.com/youtube/answer/11950175?hl=en","title":"Pause or resume YouTube Premium or YouTube Music Premium","publisher":"vendor","quote":"You can choose the length of this paused state, from 1 to 6 months.","supports":"pause length"},{"id":"s9","url":"https://support.google.com/youtube/answer/11950175?hl=en","title":"Pause or resume YouTube Premium or YouTube Music Premium","publisher":"vendor","quote":"Note: Annual plans cannot be paused. Pausing and resuming your paid membership is not available to users who are billed through Apple.","supports":"pause limits"},{"id":"s10","url":"https://support.google.com/youtube/answer/12014038?hl=en","title":"Request a refund for YouTube Premium or YouTube Music Premium","publisher":"vendor","quote":"You won't be refunded for the period between when you cancel and when your membership ends.","supports":"no refund for the rest of the period"},{"id":"s11","url":"https://support.google.com/youtube/answer/12014038?hl=en","title":"Request a refund for YouTube Premium or YouTube Music Premium","publisher":"vendor","quote":"If you want to cancel your YouTube paid membership immediately and get a refund, get in touch with the YouTube support team.","supports":"immediate cancel with refund through support"},{"id":"s12","url":"https://support.google.com/youtube/answer/15968883?hl=en","title":"Get a Premium Lite membership on YouTube","publisher":"vendor","quote":"Premium Lite is a new, lower-priced YouTube Premium membership that offers fewer interruptions so you can watch most YouTube and YouTube Kids videos ad-free, offline, and in the background.","supports":"the cheaper Premium Lite plan"},{"id":"s13","url":"https://support.google.com/youtube/answer/9158808?hl=en","title":"Get a student discount for YouTube Premium or YouTube Music Premium","publisher":"vendor","quote":"You'll get the same benefits at a discounted rate.","supports":"the student discount"},{"id":"s14","url":"https://support.google.com/youtube/answer/9927383?hl=en","title":"Sign up for YouTube Premium through a YouTube partner provider","publisher":"vendor","quote":"You can buy and pay for your YouTube Premium membership through some providers who have partnered with YouTube to offer premium memberships.","supports":"partner billing exists"},{"id":"s15","url":"https://www.verizon.com/support/youtube-premium-perk-faqs/","title":"YouTube Premium perk FAQs (Verizon)","publisher":"platform","quote":"The perk renews automatically each month until you cancel it. You can cancel your perk subscription anytime in My Verizon.","supports":"where to cancel the Verizon perk"},{"id":"s16","url":"https://www.verizon.com/support/youtube-premium-perk-faqs/","title":"YouTube Premium perk FAQs (Verizon)","publisher":"platform","quote":"you can use your perk until the end of the perk subscription period. The $12/month for that month isn't refunded or prorated.","supports":"Verizon perk access and refund"},{"id":"s17","url":"https://www.verizon.com/support/youtube-premium-perk-faqs/","title":"YouTube Premium perk FAQs (Verizon)","publisher":"platform","quote":"Only Account Owners and Account Managers can add and remove perks.","supports":"who can cancel the Verizon perk"},{"id":"s18","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"s19","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.","supports":"the Google Play steps"},{"id":"s20","url":"https://support.google.com/youtube/answer/11417260?hl=en","title":"Sign up for a YouTube Premium or YouTube Music Premium annual plan","publisher":"vendor","quote":"Premium annual plans are pre-paid, non-recurring memberships.","supports":"annual plans don't renew"},{"id":"s21","url":"https://support.google.com/youtube/answer/12014038?hl=en","title":"Request a refund for YouTube Premium or YouTube Music Premium","publisher":"vendor","quote":"With Google Play billing, you won't be able to pause your membership. Instead, you can cancel your membership and sign up again at any time.","supports":"Google Play-billed memberships can't be paused"},{"id":"s22","url":"https://support.google.com/youtube/answer/12014038?hl=en","title":"Request a refund for YouTube Premium or YouTube Music Premium","publisher":"vendor","quote":"YouTube purchases made through the Apple store require authorization from Apple and are subject to Apple's refund policies.","supports":"Apple-billed refunds follow Apple's policies"},{"id":"s23","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.","supports":"Apple trials must be cancelled at least 24 hours before they end"},{"id":"s24","url":"https://support.google.com/youtube/answer/11950175?hl=en","title":"Pause or resume YouTube Premium or YouTube Music Premium","publisher":"vendor","quote":"Go to youtube.com/paid_memberships. Click Manage membership. Click Deactivate. Click Pause instead.","supports":"the Deactivate step also offers a pause"},{"id":"s25","url":"https://support.google.com/youtube/answer/9158808?hl=en","title":"Get a student discount for YouTube Premium or YouTube Music Premium","publisher":"vendor","quote":"would like to switch to a student membership, first cancel your existing subscription. After you cancel your existing membership, you can sign up for a YouTube student membership.","supports":"switching to a student membership means cancelling first"},{"id":"s26","url":"https://support.google.com/youtube/answer/9927383?hl=en","title":"Sign up for YouTube Premium through a YouTube partner provider","publisher":"vendor","quote":"United States Google Fi United States Verizon","supports":"the US partner providers are Google Fi and Verizon"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Prices, including for Premium Lite, student and annual plans, aren't confirmed: youtube.com/premium couldn't be read","Cancel steps for partner providers other than Verizon (for example Google Fi, or carriers outside the US) are not documented on YouTube's pages","The exact My Verizon menu path for removing the perk (Verizon's how-to page was not read)","What YouTube keeps after cancelling, and any export, are not documented on the pages we read"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Pause: not available with Google Play billing either, in pay_less and tips (s21)","Apple: refund follows Apple's policies (s22); cancel a trial at least 24 hours before it ends (s23)","Retention step: Deactivate also offers Pause instead (s24)","Student: cancel your current membership before switching (s25)","Partner route: named Google Fi as the other US provider (s26)"]}},"delete_account":{"url":"https://myaccount.google.com/deleteservices","difficulty":"medium","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/youtube_premium","json":"https://stackcut.io/exits/youtube_premium.json","localized":[{"language":"ja","market":"JP","title":"YouTube Premiumの解約方法","page":"https://stackcut.io/ja/cancel/youtube_premium","checked_on":"2026-10-05"},{"language":"pt-br","market":"BR","title":"Como cancelar o YouTube Premium","page":"https://stackcut.io/pt-br/cancel/youtube_premium","checked_on":"2026-10-08"},{"language":"es","market":"MX","title":"Cómo cancelar YouTube Premium","page":"https://stackcut.io/es/cancel/youtube_premium","checked_on":"2026-10-05"},{"language":"nl","market":"NL","title":"YouTube Premium opzeggen","page":"https://stackcut.io/nl/cancel/youtube_premium","checked_on":"2026-10-05"}],"evidence":{"packet_revision":"ebc22b6be74cb3b31c2ce616dda180a5c15f54fb53c74f7915dceb125b1dd66f","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"youtube-premium--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"youtube-premium--direct-app--r2","channel":"direct_app","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"youtube-premium--apple-app-store--r3","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"youtube-premium--google-play--r4","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"youtube-premium--carrier-or-isp--r5","channel":"carrier_or_isp","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"youtube_tv","name":"YouTube TV","category":"streaming_video","website":"https://tv.youtube.com","domains":["tv.youtube.com"],"summary":"Cancel in a web browser at tv.youtube.com/cancel (profile photo, Settings, Membership, Manage, Cancel membership) or in the Android app; on iPhone use a browser. Google Play-billed members cancel in Google Play. Access lasts to the end of the paid period; recordings expire 21 days later.","routes":[{"channel":"direct_web","applies_to":"Memberships billed by YouTube TV (Google billing), including free trials","who":"The account holder; in a family group, only the family manager can change the membership","method":"self_serve","start_url":"https://tv.youtube.com/cancel","steps":[{"do":"Open YouTube TV in a web browser (a computer or a phone's browser) and select your profile photo","expect":"Settings"},{"do":"Go to Settings, then Membership","expect":"Manage"},{"do":"Click Manage","expect":"Cancel membership"},{"do":"Click Cancel membership, then Cancel","expect":null}],"confirm_by":null,"effective":"You keep access until the end of the payment period (or the end of the free trial); to cancel and lose access right away, contact YouTube TV support","notice":null,"refund":"No refunds or credits for partial billing periods; a refund can be requested if included features are defective or do not perform as stated; if a refund is granted, you lose access to YouTube TV immediately","fees":null,"source_ids":["s1","s2","s3","s4","s5","s14","s32","s27","s34"]},{"channel":"direct_app","applies_to":"Memberships billed by YouTube TV, using the Android app (the iPhone and iPad steps send you to a web browser)","who":"The account holder; in a family group, only the family manager","method":"self_serve","start_url":null,"steps":[{"do":"Open the YouTube TV app on your Android device and select your profile photo","expect":"Settings"},{"do":"Go to Settings, then Membership","expect":"Manage"},{"do":"Click Manage","expect":"Cancel membership"},{"do":"Click Cancel membership, then Cancel","expect":null}],"confirm_by":null,"effective":"You keep access until the end of the payment period (or the end of the free trial)","notice":null,"refund":"No refunds or credits for partial billing periods","fees":null,"source_ids":["s6","s7","s3","s14","s27"]},{"channel":"google_play","applies_to":"Memberships billed through Google Play","who":"The Google Account that pays for the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"On a computer, go to subscriptions in Google Play","expect":null},{"do":"Find YouTube TV and click Manage","expect":"Cancel subscription"},{"do":"Click Cancel subscription","expect":"a confirmation pop-up asking for a reason"},{"do":"Select a reason and click Continue","expect":null}],"confirm_by":null,"effective":"You can keep using the membership for the time you've already paid","notice":null,"refund":"Past subscription charges aren't refunded, with some exceptions under Google Play's refund policies","fees":null,"source_ids":["s18","s28","s33","s19","s20","s21","s23"]},{"channel":"carrier_or_isp","applies_to":"Memberships billed by a mobile carrier or internet provider","who":"The account holder","method":"self_serve","start_url":"https://tv.youtube.com/cancel","steps":[{"do":"Follow the same YouTube TV steps: profile photo, then Settings, then Membership","expect":"Manage"},{"do":"Click Manage, then Cancel membership, then Cancel","expect":null},{"do":"For billing questions or refunds, contact the carrier or internet provider that bills you","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"YouTube can't grant a refund; the provider's refund policies apply","fees":null,"source_ids":["s16","s17","s15"]}],"pay_less":[{"type":"pause","what":"Pause the membership for 4 weeks up to 6 months, starting at the end of the current billing cycle; billing restarts at the normal monthly price when the pause ends. Not available with Google Play or carrier/ISP billing","evidence":"documented","source_ids":["s12","s13","s18","s16"]},{"type":"downgrade","what":"Switch from the main plan to a cheaper plan, such as the Sports Plan or a genre plan (switching isn't available in the iOS or Android apps); the new plan starts right away and you lose any promotional price","evidence":"documented","source_ids":["s24","s25","s35","s36"]},{"type":"downgrade","what":"Remove add-on networks individually instead of cancelling the whole membership","evidence":"documented","source_ids":["s26"]},{"type":"retention_offer","what":"Members reported a $10-a-month discount offered when they started to cancel from YouTube TV settings (not offered to everyone)","evidence":"reported","seen":"2025-10","source_ids":["s29"]},{"type":"retention_offer","what":"A member reported that choosing the reason 'Cost' in the cancel flow brought up an offer to stay for 6 months at a lower price","evidence":"reported","seen":"2024-12","source_ids":["s30"]}],"export":[],"after_cancel":{"access_until":"The end of the payment period or free trial","data_kept":"Recorded programs in the library expire 21 days after the payment period ends; library preferences are saved in case you re-sign up; Google may keep limited info such as your home zip code for billing and fraud prevention","you_lose":["Live TV and add-on networks at the end of the payment period","Library recordings after 21 days","Promotional prices may not be available if you restart"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["On iPhone or iPad, cancel in a web browser, not the app","Cancelling the main plan cancels all add-ons too","Uninstalling the app does not cancel a Google Play subscription","Carrier- and ISP-billed members can't pause; if they cancel and re-sign up, billing moves to Google","YouTube TV support: chat, or call +1 833-389-2054"]},"sources":[{"id":"s1","url":"https://support.google.com/youtubetv/answer/7129668?hl=en&co=GENIE.Platform%3DDesktop","title":"Cancel or pause your YouTube TV membership (Computer)","publisher":"vendor","quote":"Go to YouTube TV on a web browser. Select your profile photo.","supports":"where the web flow starts"},{"id":"s2","url":"https://support.google.com/youtubetv/answer/7129668?hl=en&co=GENIE.Platform%3DDesktop","title":"Cancel or pause your YouTube TV membership (Computer)","publisher":"vendor","quote":"Click Manage. Click Cancel membership","supports":"the final steps"},{"id":"s3","url":"https://support.google.com/youtubetv/answer/7129668?hl=en&co=GENIE.Platform%3DDesktop","title":"Cancel or pause your YouTube TV membership (Computer)","publisher":"vendor","quote":"When you cancel or pause your membership, you'll still have access to YouTube TV until the end of your payment period.","supports":"when access ends"},{"id":"s4","url":"https://support.google.com/youtubetv/answer/7129668?hl=en&co=GENIE.Platform%3DDesktop","title":"Cancel or pause your YouTube TV membership (Computer)","publisher":"vendor","quote":"Canceling YouTube TV does not immediately remove your access to the service, even during the free trial period.","supports":"free trials keep access until the trial ends"},{"id":"s5","url":"https://support.google.com/youtubetv/answer/7129668?hl=en&co=GENIE.Platform%3DDesktop","title":"Cancel or pause your YouTube TV membership (Computer)","publisher":"vendor","quote":"If you'd like to cancel and remove access to YouTube TV right away, get in touch with our support team.","supports":"ending access immediately needs support"},{"id":"s6","url":"https://support.google.com/youtubetv/answer/7129668?hl=en&co=GENIE.Platform%3DAndroid","title":"Cancel or pause your YouTube TV membership (Android)","publisher":"vendor","quote":"Open the YouTube TV app on your Android device, or go to YouTube TV on a web browser.","supports":"the Android app route"},{"id":"s7","url":"https://support.google.com/youtubetv/answer/7129668?hl=en&co=GENIE.Platform%3DiOS","title":"Cancel or pause your YouTube TV membership (iPhone & iPad)","publisher":"vendor","quote":"Go to YouTube TV using a computer or your mobile web browser. Tap your profile photo.","supports":"iPhone and iPad users cancel in a browser"},{"id":"s8","url":"https://support.google.com/youtubetv/answer/7129668?hl=en&co=GENIE.Platform%3DDesktop","title":"Cancel or pause your YouTube TV membership (Computer)","publisher":"vendor","quote":"Recorded programs in your library will expire after 21 days. We'll save your library preferences in case you want to re-sign up later.","supports":"what happens to recordings and preferences"},{"id":"s9","url":"https://support.google.com/youtubetv/answer/7129668?hl=en&co=GENIE.Platform%3DDesktop","title":"Cancel or pause your YouTube TV membership (Computer)","publisher":"vendor","quote":"Google may store limited info (such as your home zip code) for billing and fraud prevention purposes.","supports":"what data is kept"},{"id":"s10","url":"https://support.google.com/youtubetv/answer/7129668?hl=en&co=GENIE.Platform%3DDesktop","title":"Cancel or pause your YouTube TV membership (Computer)","publisher":"vendor","quote":"You'll lose access to add on networks and you won't be able to add networks without a membership.","supports":"what you lose"},{"id":"s11","url":"https://support.google.com/youtubetv/answer/7129668?hl=en&co=GENIE.Platform%3DDesktop","title":"Cancel or pause your YouTube TV membership (Computer)","publisher":"vendor","quote":"If you choose to restart your membership, you may not be eligible for promotional prices and may not have access to previous recordings.","supports":"what you lose if you restart"},{"id":"s12","url":"https://support.google.com/youtubetv/answer/7129668?hl=en&co=GENIE.Platform%3DDesktop","title":"Cancel or pause your YouTube TV membership (Computer)","publisher":"vendor","quote":"When you pause your membership, you can choose the length of this paused state, from 4 weeks up to 6 months.","supports":"the pause option"},{"id":"s13","url":"https://support.google.com/youtubetv/answer/7129668?hl=en&co=GENIE.Platform%3DDesktop","title":"Cancel or pause your YouTube TV membership (Computer)","publisher":"vendor","quote":"When your paused state ends, you'll automatically be charged at your normal monthly price, and that date becomes your new billing date.","supports":"what happens when a pause ends"},{"id":"s14","url":"https://support.google.com/youtubetv/answer/7298539?hl=en","title":"Request a refund for YouTube TV","publisher":"vendor","quote":"We do not give refunds or credits for partial billing periods.","supports":"the refund policy"},{"id":"s15","url":"https://support.google.com/youtubetv/answer/7298539?hl=en","title":"Request a refund for YouTube TV","publisher":"vendor","quote":"If you subscribe to YouTube TV through your mobile carrier or internet provider: YouTube cannot grant a refund. Your provider's refund policies will apply.","supports":"refunds for carrier- or ISP-billed members"},{"id":"s16","url":"https://support.google.com/youtubetv/answer/9580404?hl=en","title":"Pay for YouTube TV using your mobile carrier or internet provider","publisher":"vendor","quote":"If you're billed through your mobile carrier or internet provider, you can't currently pause your YouTube TV plan. Follow these steps if you'd like to cancel.","supports":"the carrier/ISP route uses the YouTube TV cancel steps, and pause isn't available"},{"id":"s17","url":"https://support.google.com/youtubetv/answer/9580404?hl=en","title":"Pay for YouTube TV using your mobile carrier or internet provider","publisher":"vendor","quote":"Note that if you cancel through YouTube TV and decide to re-sign up, you'll be automatically billed through Google billing instead of your mobile carrier or internet provider.","supports":"billing after re-signing up"},{"id":"s18","url":"https://support.google.com/youtubetv/answer/12016022?hl=en","title":"Google Play Store refunds (YouTube TV Help)","publisher":"vendor","quote":"With Google Play billing, you cannot pause your membership. Instead, you can cancel your membership and sign up again at any time.","supports":"YouTube TV can be billed through Google Play, where pause isn't available"},{"id":"s19","url":"https://support.google.com/googleplay/answer/7018481?hl=en","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage.","supports":"the Google Play steps"},{"id":"s20","url":"https://support.google.com/googleplay/answer/7018481?hl=en","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.","supports":"the final Google Play steps"},{"id":"s21","url":"https://support.google.com/googleplay/answer/7018481?hl=en","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.","supports":"when Google Play access ends"},{"id":"s22","url":"https://support.google.com/googleplay/answer/7018481?hl=en","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"Important: When you uninstall an app, your subscription won't cancel.","supports":"the agent tip about uninstalling"},{"id":"s23","url":"https://support.google.com/googleplay/answer/7018481?hl=en","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"Your past subscriptions can't be refunded, with some exceptions as specified in this article or in Google Play's refund policies.","supports":"Google Play refunds"},{"id":"s24","url":"https://support.google.com/youtubetv/answer/16865391?hl=en","title":"Learn about YouTube TV Plans","publisher":"vendor","quote":"The Sports Plan is a lower-priced option that only includes all the sports channels from the main plan, plus your local channels.","supports":"a cheaper plan"},{"id":"s25","url":"https://support.google.com/youtubetv/answer/16865391?hl=en","title":"Learn about YouTube TV Plans","publisher":"vendor","quote":"Plan switching is also not available on the iOS or Android apps.","supports":"where plans can be switched"},{"id":"s26","url":"https://support.google.com/youtubetv/answer/7129668?hl=en&co=GENIE.Platform%3DDesktop","title":"Cancel or pause your YouTube TV membership (Computer)","publisher":"vendor","quote":"If you've purchased add-on networks, you can also remove those individually.","supports":"removing add-ons instead of cancelling"},{"id":"s27","url":"https://support.google.com/youtubetv/answer/16865391?hl=en","title":"Learn about YouTube TV Plans","publisher":"vendor","quote":"Only the Family Manager will be able to make changes to a subscription.","supports":"who can change a family membership"},{"id":"s28","url":"https://support.google.com/youtubetv/answer/16865391?hl=en","title":"Learn about YouTube TV Plans","publisher":"vendor","quote":"Plan availability can vary depending on your billing provider (such as a mobile carrier, internet provider, or Google Play Billing).","supports":"Google Play and carriers/ISPs are billing providers"},{"id":"s29","url":"https://slickdeals.net/f/18651643-youtube-tv-existing-customers-10-off-per-month-for-6-months","title":"Slickdeals thread: YouTube TV existing customers $10 off per month","publisher":"community","quote":"I clicked on the cancel link in the email which took me to my Youtube setting page and there was the offer. $82.99 per month - $10 promo","supports":"a reported retention discount (October 2025)"},{"id":"s30","url":"https://slickdeals.net/f/17988057-ymmv-retention-offer-youtube-tv-rate-increase-to-82-99-jan-2025-attempt-to-cancel-and-keep-current-rate-of-72-99-for-6-months","title":"Slickdeals thread: YouTube TV retention offer","publisher":"community","quote":"If you go to Cancel your subscription, it will ask you the Reason - choose 'Cost' - I got a pop up saying Stay with us for 6 months","supports":"a reported retention offer after choosing a reason (December 2024)"},{"id":"s31","url":"https://support.google.com/youtubetv/answer/16865391?hl=en","title":"Learn about YouTube TV Plans","publisher":"vendor","quote":"If you cancel your YouTube TV Plan then all add-ons will automatically be cancelled as well.","supports":"the agent tip about add-ons"},{"id":"s32","url":"https://support.google.com/youtubetv/answer/7298539?hl=en","title":"Request a refund for YouTube TV","publisher":"vendor","quote":"If features included with your YouTube TV membership are defective, or do not perform as stated, click the button below to request a refund.","supports":"when a refund can be requested"},{"id":"s33","url":"https://support.google.com/youtubetv/answer/16865391?hl=en","title":"Learn about YouTube TV Plans","publisher":"vendor","quote":"you can cancel your subscription through your current billing platform and then resubscribe directly through the YouTube TV homepage","supports":"members billed by another platform cancel on that platform"},{"id":"s34","url":"https://support.google.com/youtubetv/answer/7298539?hl=en","title":"Request a refund for YouTube TV","publisher":"vendor","quote":"If you're granted a refund, you'll lose access to YouTube TV immediately, and you will get your money back.","supports":"a granted refund ends access right away"},{"id":"s35","url":"https://support.google.com/youtubetv/answer/16865391?hl=en","title":"Learn about YouTube TV Plans","publisher":"vendor","quote":"When you switch your plan, your new plan starts right away.","supports":"a plan switch takes effect immediately"},{"id":"s36","url":"https://support.google.com/youtubetv/answer/16865391?hl=en","title":"Learn about YouTube TV Plans","publisher":"vendor","quote":"If you are on a promotional price and switch plans, you will lose the promotion.","supports":"switching plans ends a promotional price"},{"id":"s37","url":"https://support.google.com/youtubetv/answer/7129668?hl=en","title":"Cancel or pause your YouTube TV membership","publisher":"vendor","quote":"Chat with us or call us at +1 833-389-2054 to explore options to pause or customize your plan.","supports":"official support route to discuss pause or plan customization"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["How a direct cancellation is confirmed (email or on-screen status) is not documented in YouTube TV Help","When access ends for carrier- or ISP-billed members is not stated","Retention offers are community reports, not documented by YouTube TV","No data export is documented"],"review":{"by":"stackcut-review","on":"2026-10-06","result":"fixed","notes":["Refund: a granted refund ends access immediately (s34)","Downgrade: a plan switch starts right away and ends a promotional price (s35, s36)","Independent review on 2026-10-06 covers youtube-tv.plan-options: read the cited official source, corrected quote or action wording where needed, retained unknown eligibility and offer terms, and require approval before any final change. Earlier packet facts retain their original checked_on date."]}},"negotiation":[{"id":"youtube-tv.plan-options","route_id":"youtube-tv--direct-web--r1","kind":"support_retention","channel":"direct_web","method":"chat","applies_to":"YouTube TV members considering cancellation or a billing change","market":"United States","start_url":"https://support.google.com/youtubetv/chat","contact_phone":"+1 833-389-2054","contact_email":null,"evidence":"documented","checked_on":"2026-10-06","seen_on":null,"source_ids":["s37"],"terms":{"price":null,"currency":null,"billing_period":null,"discount_duration_months":null,"renewal_price":null,"new_commitment":null,"fees":null,"starts":null},"how":["Before canceling, use YouTube TV chat or call 833-389-2054 to explore options to pause or customize the plan."],"unknowns":["The support page does not promise a discount or a specific customized price, duration, renewal price, or eligibility."]}],"page":"https://stackcut.io/cancel/youtube_tv","json":"https://stackcut.io/exits/youtube_tv.json","evidence":{"packet_revision":"fcf94cdc1e88e713f48b8ae69233e945100ad1ceaa786e44955ca3c84027f4d6","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"youtube-tv--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"youtube-tv--direct-app--r2","channel":"direct_app","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"youtube-tv--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"youtube-tv--carrier-or-isp--r4","channel":"carrier_or_isp","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"zapier","name":"Zapier","category":"productivity","website":"https://zapier.com","domains":["zapier.com"],"summary":"Zapier has no Cancel button: the account owner opens Billing and usage, clicks Manage and selects the Free plan; paid features last until the cycle ends. No refunds; add-ons are cancelled separately; emails, chats or removing your card don't cancel. Enterprise contracts need 15 days' written notice before renewal.","routes":[{"channel":"direct_web","applies_to":"Paid Zapier plans bought online, billed monthly or annually (including a 7-day re-trial with a card on file)","who":"The account owner (Team plans: only the owner; Enterprise plans: the owner or a super admin)","method":"self_serve","start_url":"https://zapier.com/app/settings/billing","steps":[{"do":"Sign in as the account owner and open the Billing and usage page","expect":"the Manage button"},{"do":"Click Manage","expect":"Zapier's Free plan"},{"do":"Select the Free plan. There is no separate Cancel button: choosing Free is the cancellation","expect":null},{"do":"Add-ons (such as Zapier Chatbots or Agents) aren't cancelled with the plan: for each one, click Manage for the add-on, select its Free plan, click Checkout, then Update account","expect":null}],"confirm_by":null,"effective":"At the end of the current billing cycle: paid features stay until then, and no new plan charges follow","notice":"Switch to Free before the renewal date, or the subscription renews automatically for another term","refund":"None: Zapier purchases are non-refundable, and a processed charge is final","fees":"Pay-per-task charges for extra tasks used in the current cycle can still be billed after cancelling","source_ids":["s1","s2","s3","s4","s5","s9","s10","s12","s13","s46","s47","s48","s49","s50","s51"]},{"channel":"sales_contract","label":"Enterprise Agreement","applies_to":"Enterprise subscriptions bought on an Order Form under Zapier's Enterprise Agreement","who":"The customer organization, by written notice","method":"email","start_url":null,"steps":[{"do":"Check your Order Form: unless it says otherwise, the subscription renews automatically for another term on the same plan","expect":null},{"do":"Email a written notice of non-renewal to receivables@zapier.com at least 15 days before the current term ends, and keep a copy","expect":null}],"confirm_by":"The sent email: notices are in writing by email and deemed given on delivery","effective":"The subscription does not renew and runs to the end of the current Subscription Term","notice":"At least 15 days' prior written notice before the term ends, sent to receivables@zapier.com","refund":"Fees are non-refundable except as the Enterprise Agreement states or the law requires","fees":"All payment obligations are non-cancelable","source_ids":["s15","s16","s17","s38","s39"]}],"pay_less":[{"type":"free_plan","what":"The Free plan gives 100 tasks a month and Zaps with one trigger and one action; Zaps with more than one action step are turned off, and runs that use premium apps are held","evidence":"documented","source_ids":["s19","s20","s21","s22"]},{"type":"downgrade","what":"Move to a lower-tier paid plan (Billing and usage, Manage, select the lower plan). It takes effect at the end of the billing cycle, and lower tiers include fewer tasks per month","evidence":"documented","source_ids":["s11","s40","s41"]},{"type":"annual_billing","what":"Prepaying for an annual plan costs 33% less than paying monthly","evidence":"documented","source_ids":["s26"]},{"type":"student_or_nonprofit","what":"Non-profits get 15% off any paid plan (pay-per-task charges excluded)","evidence":"documented","source_ids":["s27"]}],"export":[{"data":"Zap run history","how":"Open Zap History, tick the runs you want (or select up to 5,000 at a time), click Download X, choose CSV or JSON, then click Download; the file is emailed to the account's email address","format":"CSV or JSON","limits":"Up to 5,000 Zap runs per export; Zap run data stays in the account for 29 to 69 days","source_ids":["s28","s42","s43","s45","s44","s31"]},{"data":"Account data and Zap workflows","how":"Use Export your Zapier Account Data and Export your Zap Workflows, linked from Zapier's Data Retention/Deletion/Export page (they open the account's data settings)","format":null,"limits":"Tables, Forms, Chatbots and Agents data is exported by contacting Support through the Get Help page","source_ids":["s29","s30","s32"]}],"after_cancel":{"access_until":"The end of the current billing cycle; the account then stays on the Free plan","data_kept":"Moving to Free keeps existing data (over-limit assets just can't grow). Zap run data stays 29 to 69 days in the account and up to 4 months in backups. Deleting the account is permanent and takes up to 2 days","you_lose":["Zaps with more than one action step, which are turned off","Zap runs that use a premium app, which are held","Shared app connections on Team or Enterprise accounts, which are disconnected","AI Fields and enrichments in Zapier Tables"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["There is no Cancel button: selecting the Free plan is the cancellation","Under the Terms of Service, none of these cancels: an email, chat or phone request; removing or suspending your card; or a cancellation confirmation from anyone other than Zapier","Cancelling the plan does not affect add-ons, which are separate subscriptions: cancel each one in Billing and usage. Cancelling an add-on gives a pro-rated account credit for the rest of the cycle, not a refund","Pay-per-task charges from the current cycle can still arrive after cancelling","A 7-day re-trial with a card on file becomes a paid plan unless cancelled before it ends; the 14-day new-user trial without a card needs nothing","On Team plans only the account owner can change the plan","Deleting the account (Settings, Security and data) is separate from cancelling and permanent; an organization owner must first transfer ownership"]},"sources":[{"id":"s1","url":"https://help.zapier.com/hc/en-us/articles/44507749747341-Cancel-your-Zapier-plan","title":"Cancel your Zapier plan","publisher":"vendor","quote":"To cancel your Zapier subscription, you must select the Free Zapier plan. There is no separate \"Cancel\" button.","supports":"cancelling means selecting the Free plan"},{"id":"s2","url":"https://help.zapier.com/hc/en-us/articles/44507749747341-Cancel-your-Zapier-plan","title":"Cancel your Zapier plan","publisher":"vendor","quote":"Visit the Billing and usage page. Click the Manage button. Select Zapier's Free plan.","supports":"the cancel steps and where they start"},{"id":"s3","url":"https://help.zapier.com/hc/en-us/articles/44507749747341-Cancel-your-Zapier-plan","title":"Cancel your Zapier plan","publisher":"vendor","quote":"The change will take effect at the end of the current billing cycle, and you'll receive no new charges for the plan","supports":"when cancelling takes effect"},{"id":"s4","url":"https://help.zapier.com/hc/en-us/articles/44507749747341-Cancel-your-Zapier-plan","title":"Cancel your Zapier plan","publisher":"vendor","quote":"If you decide to cancel, you will still have access to the features of your current plan until the end of that billing cycle. Zapier subscriptions are non-refundable.","supports":"access until the cycle ends, and no refunds"},{"id":"s5","url":"https://help.zapier.com/hc/en-us/articles/44507749747341-Cancel-your-Zapier-plan","title":"Cancel your Zapier plan","publisher":"vendor","quote":"If you used pay-per-task billing, you may receive charges related to extra tasks after canceling.","supports":"pay-per-task charges after cancelling"},{"id":"s6","url":"https://help.zapier.com/hc/en-us/articles/44507749747341-Cancel-your-Zapier-plan","title":"Cancel your Zapier plan","publisher":"vendor","quote":"Canceling your paid Zapier account does not affect existing add-ons.","supports":"add-ons are not cancelled with the plan"},{"id":"s7","url":"https://help.zapier.com/hc/en-us/articles/44507749747341-Cancel-your-Zapier-plan","title":"Cancel your Zapier plan","publisher":"vendor","quote":"If you do not cancel before the trial ends, your account will automatically upgrade to a paid plan and you will be charged.","supports":"the 7-day re-trial converts to paid"},{"id":"s8","url":"https://help.zapier.com/hc/en-us/articles/44507749747341-Cancel-your-Zapier-plan","title":"Cancel your Zapier plan","publisher":"vendor","quote":"If you do not enter a card, you will not be billed at the end of the trial, and you do not need to do anything.","supports":"the 14-day trial without a card needs no action"},{"id":"s9","url":"https://help.zapier.com/hc/en-us/articles/38624184577165-Zapier-refund-policy","title":"Zapier refund policy","publisher":"vendor","quote":"Once a charge is processed, it is considered final and will not be refunded","supports":"no refunds"},{"id":"s10","url":"https://help.zapier.com/hc/en-us/articles/8496277302157-Upgrade-or-downgrade-your-Zapier-plan","title":"Upgrade or downgrade your Zapier plan","publisher":"vendor","quote":"Only the account owner can make plan changes on Zapier for Teams plans. On Enterprise plans, the account owner and any super admins can make plan changes.","supports":"who can change or cancel the plan"},{"id":"s11","url":"https://help.zapier.com/hc/en-us/articles/8496277302157-Upgrade-or-downgrade-your-Zapier-plan","title":"Upgrade or downgrade your Zapier plan","publisher":"vendor","quote":"When you downgrade to a lower tier, changes occur at the end of that monthly or annual billing cycle, not immediately.","supports":"downgrades take effect at the end of the cycle"},{"id":"s12","url":"https://zapier.com/legal/terms-of-service","title":"Zapier Terms of Service","publisher":"vendor","quote":"UNLESS YOU DOWNGRADE OR CANCEL YOUR SUBSCRIPTION PRIOR TO YOUR RENEWAL DATE, YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW FOR ANOTHER SUBSCRIPTION TERM","supports":"auto-renewal unless cancelled before the renewal date"},{"id":"s13","url":"https://zapier.com/legal/terms-of-service","title":"Zapier Terms of Service","publisher":"vendor","quote":"the following do not constitute cancellation of a paid plan or termination of your Zapier Account: (i) an email, chat, or phone request to cancel","supports":"email, chat or phone requests don't cancel"},{"id":"s14","url":"https://zapier.com/legal/terms-of-service","title":"Zapier Terms of Service","publisher":"vendor","quote":"Once you delete your Zapier Account, neither your Zapier Account nor your Customer Content can be restored or recovered in any way","supports":"deleting the account is permanent"},{"id":"s15","url":"https://zapier.com/legal/enterprise-agreement","title":"Zapier Enterprise Agreement","publisher":"vendor","quote":"Either party may elect not to auto-renew by providing at least fifteen (15) days' prior written notice to the other party.","supports":"the 15-day non-renewal notice"},{"id":"s16","url":"https://zapier.com/legal/enterprise-agreement","title":"Zapier Enterprise Agreement","publisher":"vendor","quote":"Notices to Zapier from Customer under this Section shall be provided to receivables@zapier.com.","supports":"where to send the non-renewal notice"},{"id":"s17","url":"https://zapier.com/legal/enterprise-agreement","title":"Zapier Enterprise Agreement","publisher":"vendor","quote":"All payment obligations are non-cancelable, and Fees and expenses are non-refundable, except as expressly set out in this Agreement or as required by applicable law.","supports":"Enterprise fees and refunds"},{"id":"s18","url":"https://zapier.com/legal/enterprise-agreement","title":"Zapier Enterprise Agreement","publisher":"vendor","quote":"Customer Content is retained in the Service and then deleted according to Zapier's Data Retention/Deletion/Export Schedule.","supports":"Enterprise data after termination"},{"id":"s19","url":"https://help.zapier.com/hc/en-us/articles/32337438839565-What-s-included-in-Zapier-s-Free-plan","title":"What's included in Zapier's Free plan?","publisher":"vendor","quote":"100 tasks per month to use between Zap workflows and MCP server actions","supports":"the Free plan task limit"},{"id":"s20","url":"https://help.zapier.com/hc/en-us/articles/32337438839565-What-s-included-in-Zapier-s-Free-plan","title":"What's included in Zapier's Free plan?","publisher":"vendor","quote":"Create Zap workflows with one trigger and one action","supports":"Free plan Zaps are two-step"},{"id":"s21","url":"https://help.zapier.com/hc/en-us/articles/39344778929421-What-happens-when-you-downgrade-your-Zapier-plan","title":"What happens when you downgrade your Zapier plan?","publisher":"vendor","quote":"Zap workflows with more than one action step will be turned off","supports":"multi-step Zaps are turned off on Free"},{"id":"s22","url":"https://help.zapier.com/hc/en-us/articles/39344778929421-What-happens-when-you-downgrade-your-Zapier-plan","title":"What happens when you downgrade your Zapier plan?","publisher":"vendor","quote":"Zap runs will be held if they use a premium app or have more than one action","supports":"runs using premium apps are held"},{"id":"s23","url":"https://help.zapier.com/hc/en-us/articles/39344778929421-What-happens-when-you-downgrade-your-Zapier-plan","title":"What happens when you downgrade your Zapier plan?","publisher":"vendor","quote":"shared app connections will be disconnected once your account is downgraded","supports":"shared connections are lost on Team or Enterprise"},{"id":"s24","url":"https://help.zapier.com/hc/en-us/articles/39344778929421-What-happens-when-you-downgrade-your-Zapier-plan","title":"What happens when you downgrade your Zapier plan?","publisher":"vendor","quote":"You'll lose access to AI Fields and enrichments in Zapier Tables.","supports":"Tables AI features are lost"},{"id":"s25","url":"https://help.zapier.com/hc/en-us/articles/39344778929421-What-happens-when-you-downgrade-your-Zapier-plan","title":"What happens when you downgrade your Zapier plan?","publisher":"vendor","quote":"you will not lose any existing data","supports":"data is kept when moving to a lower plan"},{"id":"s26","url":"https://help.zapier.com/hc/en-us/articles/8496197165581-Discounts-for-Zapier-plans","title":"Discounts for Zapier plans","publisher":"vendor","quote":"When you select and prepay for an annual plan, you automatically receive a 33% discount in comparison to the monthly plan.","supports":"the annual billing discount"},{"id":"s27","url":"https://help.zapier.com/hc/en-us/articles/8496197165581-Discounts-for-Zapier-plans","title":"Discounts for Zapier plans","publisher":"vendor","quote":"Zapier gladly offers non-profits a 15% discount on any paid plan (excluding any pay-per-task charges).","supports":"the non-profit discount"},{"id":"s28","url":"https://help.zapier.com/hc/en-us/articles/8496294549005","title":"Export your Zap history","publisher":"vendor","quote":"You can export up to 5,000 Zap runs at a time.","supports":"the Zap history export limit"},{"id":"s29","url":"https://zapier.com/legal/data-retention-deletion","title":"Data Retention/Deletion/Export","publisher":"vendor","quote":"Export your Zapier Account Data","supports":"the account data export"},{"id":"s30","url":"https://zapier.com/legal/data-retention-deletion","title":"Data Retention/Deletion/Export","publisher":"vendor","quote":"Export your Zap Workflows","supports":"the Zap workflow export"},{"id":"s31","url":"https://zapier.com/legal/data-retention-deletion","title":"Data Retention/Deletion/Export","publisher":"vendor","quote":"7 days in logs. 29-69 days in your Zapier account.","supports":"how long Zap run data is kept"},{"id":"s32","url":"https://zapier.com/legal/data-retention-deletion","title":"Data Retention/Deletion/Export","publisher":"vendor","quote":"contact Support through our Get Help page","supports":"Tables, Forms, Chatbots and Agents exports go through Support (Export Options column)"},{"id":"s33","url":"https://help.zapier.com/hc/en-us/articles/8496305400717-Delete-your-Zapier-account","title":"Delete your Zapier account","publisher":"vendor","quote":"To cancel your paid plan without deleting your account, you can downgrade to the Free plan.","supports":"cancelling is not deleting"},{"id":"s34","url":"https://help.zapier.com/hc/en-us/articles/8496305400717-Delete-your-Zapier-account","title":"Delete your Zapier account","publisher":"vendor","quote":"The owner must transfer ownership of the organization to another member before they can delete their account.","supports":"organization owners must transfer ownership before deleting"},{"id":"s35","url":"https://help.zapier.com/hc/en-us/articles/8496305400717-Delete-your-Zapier-account","title":"Delete your Zapier account","publisher":"vendor","quote":"It may take up to 2 days for your account to be completely deleted.","supports":"how long deletion takes"},{"id":"s36","url":"https://help.zapier.com/hc/en-us/articles/8496305400717-Delete-your-Zapier-account","title":"Delete your Zapier account","publisher":"vendor","quote":"You can permanently delete your Zapier account from your Security and data settings.","supports":"where the account is deleted"},{"id":"s37","url":"https://zapier.com/legal/data-retention-deletion","title":"Data Retention/Deletion/Export","publisher":"vendor","quote":"Up to 4 months in backups.","supports":"backup retention"},{"id":"s38","url":"https://zapier.com/legal/enterprise-agreement","title":"Zapier Enterprise Agreement","publisher":"vendor","quote":"Unless otherwise stated in the applicable Order Form, Customer's subscription to the Service will automatically renew for another Subscription Term on the same plan","supports":"Enterprise auto-renewal"},{"id":"s39","url":"https://zapier.com/legal/enterprise-agreement","title":"Zapier Enterprise Agreement","publisher":"vendor","quote":"Notices, requests, and approvals under this Agreement must be in writing via email and will be deemed given upon delivery.","supports":"how notice is given and when it counts"},{"id":"s40","url":"https://help.zapier.com/hc/en-us/articles/8496277302157-Upgrade-or-downgrade-your-Zapier-plan","title":"Upgrade or downgrade your Zapier plan","publisher":"vendor","quote":"Select the lower-tier plan you want.","supports":"the downgrade step"},{"id":"s41","url":"https://help.zapier.com/hc/en-us/articles/8496277302157-Upgrade-or-downgrade-your-Zapier-plan","title":"Upgrade or downgrade your Zapier plan","publisher":"vendor","quote":"Lower-tier plans include fewer tasks per month.","supports":"lower tiers include fewer tasks"},{"id":"s42","url":"https://help.zapier.com/hc/en-us/articles/8496294549005","title":"Export your Zap history","publisher":"vendor","quote":"After you make your selection, a Download X button will appear","supports":"the Download X step"},{"id":"s43","url":"https://help.zapier.com/hc/en-us/articles/8496294549005","title":"Export your Zap history","publisher":"vendor","quote":"CSV to export Zap runs in the CSV file format.","supports":"the CSV format"},{"id":"s45","url":"https://help.zapier.com/hc/en-us/articles/8496294549005","title":"Export your Zap history","publisher":"vendor","quote":"JSON to export Zap runs in the JSON file format.","supports":"the JSON format"},{"id":"s44","url":"https://help.zapier.com/hc/en-us/articles/8496294549005","title":"Export your Zap history","publisher":"vendor","quote":"to email the export to the email address used on your Zapier account","supports":"the export arrives by email"},{"id":"s46","url":"https://zapier.com/legal/terms-of-service","title":"Zapier Terms of Service","publisher":"vendor","quote":"(ii) revoking or suspending any form of payment put on record with Zapier to pay your Zapier Account Fees","supports":"removing or suspending a card doesn't cancel"},{"id":"s47","url":"https://zapier.com/legal/terms-of-service","title":"Zapier Terms of Service","publisher":"vendor","quote":"(iii) any cancellation or termination confirmation from a party other than Zapier","supports":"a third party's cancellation confirmation doesn't count"},{"id":"s48","url":"https://help.zapier.com/hc/en-us/articles/19840117500685-What-is-a-Zapier-add-on","title":"What is a Zapier add-on?","publisher":"vendor","quote":"Add-ons are separate subscriptions for Zapier products like Zapier Chatbot and Zapier Agents.","supports":"add-ons are separate subscriptions"},{"id":"s49","url":"https://help.zapier.com/hc/en-us/articles/19840117500685-What-is-a-Zapier-add-on","title":"What is a Zapier add-on?","publisher":"vendor","quote":"Click Manage for the add-on you want to cancel. Select your add-on's Free plan. Click Checkout.","supports":"the add-on cancel steps"},{"id":"s50","url":"https://help.zapier.com/hc/en-us/articles/19840117500685-What-is-a-Zapier-add-on","title":"What is a Zapier add-on?","publisher":"vendor","quote":"On the next page, review the information and click Update account.","supports":"the add-on confirm step"},{"id":"s51","url":"https://help.zapier.com/hc/en-us/articles/19840117500685-What-is-a-Zapier-add-on","title":"What is a Zapier add-on?","publisher":"vendor","quote":"When you cancel an add-on, your Zapier account receives a pro-rated credit, equal to the number of days until the end of the current billing cycle.","supports":"cancelling an add-on gives a pro-rated credit"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["What the Billing and usage page shows once the switch to Free is scheduled (the on-screen confirmation) is not documented","Whether the cancel flow asks for a reason or shows an offer is not documented","The file format of the account data and Zap workflow exports is not documented","No App Store, Google Play or cloud-marketplace billing is documented on the pages read"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Tip and summary: the Terms also say removing or suspending your card, or a cancellation confirmation from anyone other than Zapier, doesn't cancel (s46, s47)","Route step and tip: add-ons are separate subscriptions; how to cancel each and the pro-rated credit (s48-s51); add-on gap removed from unverified","Re-checked the Enterprise Agreement: the 15-day non-renewal notice and receivables@zapier.com are both in Section 4(a); confirmed","Re-checked the cancel steps, refund policy, auto-renewal, owner-only plan changes, Free plan limits, discounts and exports; all confirmed"]}},"delete_account":{"url":"https://zapier.com/app/settings/security-data/delete","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"zapier","name":"Zapier","recipes":[{"id":"fixed-automations","title":"A handful of stable automations","best_year_one_net":310}]},"page":"https://stackcut.io/cancel/zapier","json":"https://stackcut.io/exits/zapier.json","evidence":{"packet_revision":"6bd348deac0a2b3a79299ec190f5604098b6e00e4a750c5c2f774abfd91c398d","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"zapier--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"zapier--sales-contract--r2","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"zcal","name":"zcal","category":"productivity","website":"https://zcal.co","domains":["zcal.co","help.zcal.co"],"summary":"Cancel a paid zcal plan in the Stripe portal: go to zcal.co/account, choose Manage Billing, then Cancel Plan. Only the team owner manages billing. You keep Pro until the end of the billing cycle. zcal's terms say all sales are final, so there are no refunds.","routes":[{"channel":"direct_web","label":"Pro plan billed through Stripe","applies_to":"Paid zcal subscriptions billed through Stripe. The billing help page names Pro; it doesn't describe the Business plan separately","who":"The organization owner. Team owners manage organization billing; team admins have the same privileges except team creation and billing","method":"self_serve","start_url":"https://zcal.co/account","steps":[{"do":"Sign in, go to zcal.co/account and select Manage Billing","expect":"Stripe portal"},{"do":"In the Stripe portal, press Cancel Plan","expect":null}],"confirm_by":null,"effective":"You still have access to zcal Pro for the remainder of the billing cycle","notice":null,"refund":"None. The terms say zcal has a strict no refund policy and all sales are final","fees":null,"source_ids":["s22","s7","s8","s9","s10","s20","s21","s1"]}],"pay_less":[{"type":"free_plan","what":"The Free Forever plan includes unlimited invite links, unlimited meeting polls, calendar sync, email reminders and the Stripe integration, with no ads ever","evidence":"documented","source_ids":["s12","s13","s14"]}],"export":[],"after_cancel":{"access_until":"The remainder of the billing cycle","data_kept":"No period is stated. The privacy policy says account information is deactivated or deleted on request, but some information may be retained to prevent fraud, troubleshoot problems, assist with investigations, enforce the Terms or comply with legal requirements","you_lose":["zcal Pro features once the billing cycle ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancelling happens in the Stripe portal opened from zcal.co/account, under Manage Billing","Only the team owner can manage billing; team admins can't","Invoices are in the Stripe portal under Invoice History","Seats added mid-cycle are charged pro rata for the rest of the billing cycle","Cancelling the plan doesn't close the account: the privacy policy says to contact zcal to terminate it","zcal's terms say it can deny access without notice or liability, so keep your own copy of anything you need","Paid plans carry no refunds: the terms say all sales are final"]},"sources":[{"id":"s1","url":"https://zcal.co/terms","title":"zcal Terms of Service","publisher":"vendor","quote":"We have a strict no refund policy. All sales are final.","supports":"no refunds"},{"id":"s2","url":"https://zcal.co/terms","title":"zcal Terms of Service","publisher":"vendor","quote":"We bill you through an online billing account for purchases made via the Site.","supports":"purchases are billed through an online billing account"},{"id":"s3","url":"https://zcal.co/terms","title":"zcal Terms of Service","publisher":"vendor","quote":"WITHOUT NOTICE OR LIABILITY","supports":"zcal may deny access without notice"},{"id":"s4","url":"https://zcal.co/terms","title":"zcal Terms of Service","publisher":"vendor","quote":"We will maintain certain data that you transmit to the Site.","supports":"zcal keeps data users transmit"},{"id":"s5","url":"https://zcal.co/terms","title":"zcal Terms of Service","publisher":"vendor","quote":"you are solely responsible for all data","supports":"users are responsible for their own backups"},{"id":"s6","url":"https://zcal.co/terms","title":"zcal Terms of Service","publisher":"vendor","quote":"We may change prices at any time.","supports":"prices can change"},{"id":"s7","url":"https://help.zcal.co/pricing/payments-and-billing.md","title":"Payments and Billing","publisher":"vendor","quote":"zcal.co/account","supports":"where billing is managed"},{"id":"s8","url":"https://help.zcal.co/pricing/payments-and-billing.md","title":"Payments and Billing","publisher":"vendor","quote":"Manage Billing","supports":"the Manage Billing option"},{"id":"s9","url":"https://help.zcal.co/pricing/payments-and-billing.md","title":"Payments and Billing","publisher":"vendor","quote":"Cancel Plan","supports":"the Cancel Plan step in the Stripe portal"},{"id":"s10","url":"https://help.zcal.co/pricing/payments-and-billing.md","title":"Payments and Billing","publisher":"vendor","quote":"You will still have access to zcal Pro for the remainder of the billing cycle.","supports":"when access ends"},{"id":"s11","url":"https://help.zcal.co/pricing/payments-and-billing.md","title":"Payments and Billing","publisher":"vendor","quote":"Invoice History","supports":"invoices are in the Stripe portal"},{"id":"s12","url":"https://help.zcal.co/pricing/free-forever-plan.md","title":"Free Forever plan","publisher":"vendor","quote":"Our Free Forever plan includes the following features:","supports":"the Free Forever plan's features"},{"id":"s13","url":"https://help.zcal.co/pricing/free-forever-plan.md","title":"Free Forever plan","publisher":"vendor","quote":"Unlimited invite links","supports":"unlimited invite links on the free plan"},{"id":"s14","url":"https://help.zcal.co/pricing/free-forever-plan.md","title":"Free Forever plan","publisher":"vendor","quote":"No ads ever","supports":"no ads on the free plan"},{"id":"s15","url":"https://zcal.co/privacy","title":"zcal Privacy Policy","publisher":"vendor","quote":"Upon your request to terminate your account, we will deactivate or delete your account","supports":"deactivation or deletion on request"},{"id":"s16","url":"https://zcal.co/privacy","title":"zcal Privacy Policy","publisher":"vendor","quote":"However, some information may be retained in our files to prevent fraud, troubleshoot problems,","supports":"some information is kept after closing"},{"id":"s17","url":"https://zcal.co/privacy","title":"zcal Privacy Policy","publisher":"vendor","quote":"we will either delete or anonymize it,","supports":"data is deleted or anonymised when no longer needed"},{"id":"s18","url":"https://zcal.co/privacy","title":"zcal Privacy Policy","publisher":"vendor","quote":"to request access and obtain a copy of your personal information,","supports":"a copy of personal data can be requested"},{"id":"s19","url":"https://zcal.co/privacy","title":"zcal Privacy Policy","publisher":"vendor","quote":"If you would at any time like to review or change the information in your account or terminate your account, you can:","supports":"account termination is requested through contact"},{"id":"s20","url":"https://help.zcal.co/teams/team-member-roles.md","title":"Team member roles","publisher":"vendor","quote":"Manage organization billing","supports":"team owners manage organization billing"},{"id":"s21","url":"https://help.zcal.co/teams/team-member-roles.md","title":"Team member roles","publisher":"vendor","quote":"Team admins have the same set of privileges as team owners except for team creation and billing.","supports":"team admins can't manage billing"},{"id":"s22","url":"https://help.zcal.co/pricing/payments-and-billing.md","title":"Payments and Billing","publisher":"vendor","quote":"To cancel your subscription, please follow these steps:","supports":"the documented cancel steps"},{"id":"s23","url":"https://help.zcal.co/pricing/payments-and-billing.md","title":"Payments and Billing","publisher":"vendor","quote":"You will be charged the prorated amount for that seat for the remainder of the billing cycle.","supports":"added seats are charged pro rata"},{"id":"s24","url":"https://zcal.co/privacy","title":"zcal Privacy Policy","publisher":"vendor","quote":"Contact us using the contact information provided.","supports":"closing the account is requested by contacting zcal"}],"verification":{"level":"docs","checked_on":"2026-10-08","by":"stackcut-research","unverified":["zcal's plan prices, trial terms and monthly or annual billing options aren't confirmed, so no prices are given here; they would be on zcal.co/pricing","zcal's billing help names only Pro; it doesn't say whether the Business plan is cancelled the same way","Whether a confirmation email or screen follows cancelling isn't stated in zcal's billing help","zcal's help doesn't say whether a cancelled paid plan returns the account to the Free Forever plan","zcal's billing help covers adding seats but not removing seats or downgrading","No data export (bookings, contacts or polls) is documented in zcal's help center","The privacy policy doesn't give a retention period after an account is closed","The privacy policy says to contact zcal to close an account; the contact address isn't confirmed here"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Re-checked the cancel steps, access-until and no-refund terms against zcal's billing help and Terms of Use; all quotes confirmed","Who can cancel: added from zcal's team roles page that team owners manage organization billing and team admins can't","Added that seats added mid-cycle are prorated, and that closing the account is a separate request to zcal","zcal's help center lists no App Store, Google Play, reseller or contract billing, so the single web route stands","Level raised to docs: every route fact comes from zcal's own pages; Business-plan billing and prices remain open"]}},"page":"https://stackcut.io/cancel/zcal","json":"https://stackcut.io/exits/zcal.json","evidence":{"packet_revision":"687fe1e3311c2b353fdfdfdde2c6dd2aa1a616e3f749b93f22e150cbd2fffe8c","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"zcal--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"zenbusiness","name":"ZenBusiness","category":"business_finance","website":"https://www.zenbusiness.com","domains":["zenbusiness.com"],"summary":"In CA, CO, DE, HI, IL, NY, TN and DC, set subscriptions to Do Not Renew in Account Settings, Subscriptions; everyone else calls or chats with support. Gotcha: registered agent service ($199/yr) is cancelled only by phone, after you file a new agent with the state and send proof.","routes":[{"channel":"direct_web","label":"Do Not Renew in the dashboard","applies_to":"Money Pro, Worry-Free Compliance, and domain, website and email subscriptions, for customers in California, Colorado, Delaware, Hawaii, Illinois, New York, Tennessee and Washington, DC","who":"The account holder, signed in at zenbusiness.com","method":"self_serve","start_url":"https://www.zenbusiness.com/","steps":[{"do":"Log in at zenbusiness.com and click the profile icon","expect":"Account Settings"},{"do":"Open Account Settings, then Subscriptions","expect":null},{"do":"Find the service and click Cancel","expect":null},{"do":"Repeat for each subscription you want to stop","expect":null}],"confirm_by":null,"effective":"Do Not Renew: the subscription continues until the current term ends, then doesn't renew","notice":"None stated. For domains, the Terms say upcoming renewals may be cancelled 15 days before the renewal purchase","refund":"Annual subscriptions: full refund within 30 days of purchase, less state or other third-party fees; no prorated refunds after 30 days. Monthly subscriptions: no prorated refunds. Domain fees aren't refundable once renewed","fees":"Worry-Free Compliance also bills the state's filing fee whenever it files for you (for example, an annual report)","source_ids":["s1","s2","s3","s4","s11","s12","s24","s27","s29","s28","s42","s50"]},{"channel":"direct_web","label":"Through support (phone or chat)","applies_to":"Any subscription for customers outside those eight states; formation plans and what they bundle (Pro and Premium renew yearly, Starter's free compliance year renews at $199/yr, the website builder renews monthly after 30 days); ZenBusiness Banking; closing the account","who":"The account holder","method":"phone","start_url":"https://www.zenbusiness.com/contact-us/","steps":[{"do":"Call support at (844) 493-6249 (Monday to Friday 8am to 8pm CT, Saturdays and Sundays 9am to 6pm CT), or use the chat bubble on the contact page","expect":null},{"do":"Name every subscription you want cancelled. For a formation plan, ask which ongoing features it includes so each renewal stops","expect":null},{"do":"For ZenBusiness Banking, first move all funds out: the balance must be $0 with no pending transactions","expect":null},{"do":"To close the whole account: dissolve the LLC first if you're shutting down, cancel or transfer the registered agent, cancel every subscription and close Banking, then ask support to confirm full account closure","expect":null}],"confirm_by":null,"effective":"Monthly subscriptions: billing stops and access continues through the end of the billing period. When an annual subscription cancelled through support ends isn't stated","notice":"None stated. ZenBusiness may email a reminder before billing dates but isn't required to","refund":"Annual subscriptions: full refund within 30 days of purchase, less state or other third-party fees. Formation plans have a 60-day money-back guarantee, but state filing fees can't be refunded once documents have been submitted to the government","fees":null,"source_ids":["s2","s5","s12","s19","s20","s21","s22","s23","s25","s26","s27","s35","s36","s43","s37","s38","s39","s49","s51","s52","s53","s54"]},{"channel":"direct_web","label":"Registered agent service","applies_to":"ZenBusiness registered agent service ($199/yr), in every state: it can't be set to Do Not Renew","who":"The account holder, once the state shows a new registered agent","method":"phone","start_url":"https://www.zenbusiness.com/contact-us/","steps":[{"do":"Appoint a replacement registered agent: yourself (if your state allows it), another registered agent service, or a trusted individual in your state; or dissolve the business","expect":null},{"do":"File the change of registered agent with your Secretary of State. Don't cancel before the replacement is in place","expect":null},{"do":"Call ZenBusiness support at (844) 493-6249 and ask to cancel the registered agent service","expect":null},{"do":"Send proof that your state records have been updated; support confirms the replacement before processing the cancellation","expect":null}],"confirm_by":null,"effective":"The service stays active, and ZenBusiness keeps receiving state notices and legal papers for you, until your state records are updated; it is terminated once ZenBusiness has proof of the update","notice":null,"refund":"Full refund within 30 days of first purchase, and only before ZenBusiness has been appointed with the state; non-refundable once services commence","fees":null,"source_ids":["s6","s7","s8","s9","s10","s21","s31","s32","s33","s34","s45","s55","s56","s57","s58"]}],"pay_less":[{"type":"downgrade","what":"Worry-Free Compliance comes in three tiers: Basic $99/yr, Essential $199/yr and Advanced $299/yr (Advanced is also sold as a $99/yr add-on to eligible plans). How to switch tiers isn't documented","evidence":"documented","source_ids":["s40","s41","s46"]}],"export":[{"data":"Money Pro transaction history, expense reports, mileage logs and invoices","how":"Export them from Money Pro before you cancel","format":null,"limits":"Money Pro data is kept 30 days after the billing period ends, then permanently deleted","source_ids":["s14","s15"]},{"data":"Website content","how":"Download or save any website content you want to keep before cancelling","format":null,"limits":"Website, domain and email services end at the end of the billing period","source_ids":["s17","s47"]},{"data":"Formation documents stored in the dashboard","how":"Download the important ones before cancelling; the documents belong to your LLC","format":null,"limits":null,"source_ids":["s18","s44"]},{"data":"ZenBusiness Banking transaction records","how":"Download the records you need for accounting or taxes before the account is closed","format":null,"limits":null,"source_ids":["s48"]}],"after_cancel":{"access_until":"The end of the current term or billing period","data_kept":"Money Pro data is kept 30 days after the billing period ends, then permanently deleted; the Terms say content entered in a cancelled service is kept only 30 days from cancellation","you_lose":["Annual report tracking and filing: you're immediately responsible for your own annual reports","Your website, domain and email at the end of the billing period","Registered agent coverage once ZenBusiness terminates the service"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Dashboard cancelling (Do Not Renew) works only for customers in CA, CO, DE, HI, IL, NY, TN and DC; everyone else contacts support by phone or chat","Registered agent service can't be set to Do Not Renew in any state: file a new agent with the state first, then call support with proof","Don't leave a gap in registered agent coverage: legal notices may not reach you and the LLC can be administratively dissolved","Pro and Premium formation plans renew yearly ($199 and $299); Starter's free year of Worry-Free Compliance renews at $199/yr; the website builder renews monthly at $15/mo after its 30-day offer","Worry-Free Compliance also bills the state's filing fee each time it files a report such as an annual report","Cancelling ZenBusiness services does not dissolve your LLC","ZenBusiness Banking can't be closed until the balance is $0 with no pending transactions","Renewal reminder emails aren't guaranteed"]},"sources":[{"id":"s1","url":"https://help.zenbusiness.com/about-zenbusiness/cancel-subscription","title":"How to Cancel a ZenBusiness Service or Account","publisher":"vendor","quote":"Log in at zenbusiness.com → profile icon → Account Settings → Subscriptions → find the service → Cancel","supports":"the dashboard cancel path"},{"id":"s2","url":"https://help.zenbusiness.com/about-zenbusiness/cancel-subscription","title":"How to Cancel a ZenBusiness Service or Account","publisher":"vendor","quote":"Self-service cancellation via dashboard is available in CA, CO, DE, HI, IL, NY, TN, and DC only.","supports":"which customers can cancel in the dashboard"},{"id":"s3","url":"https://help.zenbusiness.com/about-zenbusiness/cancel-subscription","title":"How to Cancel a ZenBusiness Service or Account","publisher":"vendor","quote":"If you live in a state with an Automatic Renewal Law, you may be eligible to set your subscriptions to 'Do Not Renew' (DNR) instead of canceling immediately.","supports":"what Do Not Renew is"},{"id":"s4","url":"https://help.zenbusiness.com/about-zenbusiness/cancel-subscription","title":"How to Cancel a ZenBusiness Service or Account","publisher":"vendor","quote":"the subscription continues until the current term ends, then doesn't renew","supports":"when Do Not Renew takes effect"},{"id":"s5","url":"https://help.zenbusiness.com/about-zenbusiness/cancel-subscription","title":"How to Cancel a ZenBusiness Service or Account","publisher":"vendor","quote":"contact our support team to cancel","supports":"customers outside those states cancel through support"},{"id":"s6","url":"https://help.zenbusiness.com/about-zenbusiness/cancel-subscription","title":"How to Cancel a ZenBusiness Service or Account","publisher":"vendor","quote":"DNR is NOT available for Registered Agent in any state","supports":"registered agent can't be set to Do Not Renew"},{"id":"s7","url":"https://help.zenbusiness.com/about-zenbusiness/cancel-subscription","title":"How to Cancel a ZenBusiness Service or Account","publisher":"vendor","quote":"Appoint a replacement registered agent first — you cannot legally operate without one.","supports":"appoint a replacement first"},{"id":"s8","url":"https://help.zenbusiness.com/about-zenbusiness/cancel-subscription","title":"How to Cancel a ZenBusiness Service or Account","publisher":"vendor","quote":"File the change of registered agent with your Secretary of State.","supports":"file the change with the state"},{"id":"s9","url":"https://help.zenbusiness.com/about-zenbusiness/cancel-subscription","title":"How to Cancel a ZenBusiness Service or Account","publisher":"vendor","quote":"Contact our support team — support will confirm your replacement is in place before processing the cancellation.","supports":"support checks the replacement before cancelling"},{"id":"s10","url":"https://help.zenbusiness.com/about-zenbusiness/cancel-subscription","title":"How to Cancel a ZenBusiness Service or Account","publisher":"vendor","quote":"Full refund within 30 days of first purchase AND before ZenBusiness has been appointed with the state.","supports":"the registered agent refund"},{"id":"s11","url":"https://help.zenbusiness.com/about-zenbusiness/cancel-subscription","title":"How to Cancel a ZenBusiness Service or Account","publisher":"vendor","quote":"Full refund within 30 days of purchase. No prorated refunds after 30 days.","supports":"the annual subscription refund"},{"id":"s12","url":"https://help.zenbusiness.com/about-zenbusiness/cancel-subscription","title":"How to Cancel a ZenBusiness Service or Account","publisher":"vendor","quote":"No prorated refunds. Billing stops; access continues through billing period end.","supports":"monthly subscriptions: no refund, access to period end"},{"id":"s13","url":"https://help.zenbusiness.com/about-zenbusiness/cancel-subscription","title":"How to Cancel a ZenBusiness Service or Account","publisher":"vendor","quote":"Canceling ZenBusiness services does NOT dissolve your LLC.","supports":"cancelling is not dissolving"},{"id":"s14","url":"https://help.zenbusiness.com/about-zenbusiness/cancel-subscription","title":"How to Cancel a ZenBusiness Service or Account","publisher":"vendor","quote":"Your data is retained for 30 days after the billing period ends","supports":"Money Pro data retention"},{"id":"s15","url":"https://help.zenbusiness.com/about-zenbusiness/cancel-subscription","title":"How to Cancel a ZenBusiness Service or Account","publisher":"vendor","quote":"Export your transaction history, expense reports, mileage logs, and invoices.","supports":"what to export from Money Pro"},{"id":"s16","url":"https://help.zenbusiness.com/about-zenbusiness/cancel-subscription","title":"How to Cancel a ZenBusiness Service or Account","publisher":"vendor","quote":"You're immediately responsible for tracking and filing your own annual reports.","supports":"what you lose with Worry-Free Compliance"},{"id":"s17","url":"https://help.zenbusiness.com/about-zenbusiness/cancel-subscription","title":"How to Cancel a ZenBusiness Service or Account","publisher":"vendor","quote":"Download or save any website content you want to keep","supports":"save website content first"},{"id":"s18","url":"https://help.zenbusiness.com/about-zenbusiness/cancel-subscription","title":"How to Cancel a ZenBusiness Service or Account","publisher":"vendor","quote":"Download important documents before canceling","supports":"download formation documents first"},{"id":"s19","url":"https://help.zenbusiness.com/about-zenbusiness/cancel-subscription","title":"How to Cancel a ZenBusiness Service or Account","publisher":"vendor","quote":"Account must have $0 balance; no pending transactions","supports":"the banking closure requirement"},{"id":"s20","url":"https://help.zenbusiness.com/about-zenbusiness/cancel-subscription","title":"How to Cancel a ZenBusiness Service or Account","publisher":"vendor","quote":"Formation is a one-time service; discuss which ongoing features apply","supports":"formation plans: ask support which ongoing features apply"},{"id":"s21","url":"https://www.zenbusiness.com/contact-us/","title":"Contact Us","publisher":"vendor","quote":"(844) 493-6249","supports":"the support phone number"},{"id":"s22","url":"https://www.zenbusiness.com/contact-us/","title":"Contact Us","publisher":"vendor","quote":"Monday – Friday 8am – 8pm CT","supports":"support hours"},{"id":"s23","url":"https://www.zenbusiness.com/contact-us/","title":"Contact Us","publisher":"vendor","quote":"Message our team and review helpful articles using the chat bubble in the bottom right corner of this page.","supports":"chat support"},{"id":"s24","url":"https://www.zenbusiness.com/support-terms/","title":"Terms of Use","publisher":"vendor","quote":"Your subscription will automatically renew each month or year on the corresponding date you began using the Services.","supports":"subscriptions auto-renew"},{"id":"s25","url":"https://www.zenbusiness.com/support-terms/","title":"Terms of Use","publisher":"vendor","quote":"the payment method on file with ZenBusiness will be charged each month or year unless you notify ZenBusiness and terminate the services","supports":"charges continue until you notify ZenBusiness"},{"id":"s26","url":"https://www.zenbusiness.com/support-terms/","title":"Terms of Use","publisher":"vendor","quote":"ZenBusiness is not obligated or required to provide such notice.","supports":"renewal reminders aren't guaranteed"},{"id":"s27","url":"https://www.zenbusiness.com/support-terms/","title":"Terms of Use","publisher":"vendor","quote":"If you would like to cancel your subscription, you may do so within 30 days of purchase for a full refund less any state or other third-party fees.","supports":"the 30-day refund, less state and third-party fees"},{"id":"s28","url":"https://www.zenbusiness.com/support-terms/","title":"Terms of Use","publisher":"vendor","quote":"you will also be billed for State compliance event filing fees at the time of any compliance event (e.g. Annual Reports)","supports":"Worry-Free Compliance bills state filing fees"},{"id":"s29","url":"https://www.zenbusiness.com/support-terms/","title":"Terms of Use","publisher":"vendor","quote":"Upcoming domain renewals may be canceled 15 days prior to purchase.","supports":"the domain renewal cancel window"},{"id":"s30","url":"https://www.zenbusiness.com/support-terms/","title":"Terms of Use","publisher":"vendor","quote":"any content or data you have entered into the service will only be retained for 30 days from the date of cancellation","supports":"data kept 30 days after cancelling"},{"id":"s31","url":"https://www.zenbusiness.com/zenbusiness-registered-agent-cancellation-guide/","title":"Registered Agent Cancellation Guide","publisher":"vendor","quote":"To cancel your ZenBusiness Registered Agent Service, contact our support team by phone.","supports":"registered agent is cancelled by phone"},{"id":"s32","url":"https://www.zenbusiness.com/zenbusiness-registered-agent-cancellation-guide/","title":"Registered Agent Cancellation Guide","publisher":"vendor","quote":"send us proof that your state records have been updated","supports":"proof is required"},{"id":"s33","url":"https://www.zenbusiness.com/zenbusiness-registered-agent-cancellation-guide/","title":"Registered Agent Cancellation Guide","publisher":"vendor","quote":"Once we have that proof, your Registered Agent Service is terminated.","supports":"when registered agent service ends"},{"id":"s34","url":"https://www.zenbusiness.com/pricing-formation-plans/","title":"ZenBusiness Formation Plans","publisher":"vendor","quote":"Registered agent service +$199/yr","supports":"the registered agent price"},{"id":"s35","url":"https://www.zenbusiness.com/pricing-formation-plans/","title":"ZenBusiness Formation Plans","publisher":"vendor","quote":"$199 + state fees | renews at $199/yr","supports":"the Pro plan renews yearly"},{"id":"s36","url":"https://www.zenbusiness.com/pricing-formation-plans/","title":"ZenBusiness Formation Plans","publisher":"vendor","quote":"$299 + state fees | renews at $299/yr","supports":"the Premium plan renews yearly"},{"id":"s37","url":"https://www.zenbusiness.com/pricing-formation-plans/","title":"ZenBusiness Formation Plans","publisher":"vendor","quote":"Starter includes one optional free year of Worry-Free Compliance (renews at $199/yr).","supports":"Starter's free compliance year renews"},{"id":"s38","url":"https://www.zenbusiness.com/pricing-formation-plans/","title":"ZenBusiness Formation Plans","publisher":"vendor","quote":"After the initial period ends, these services automatically renew at their regular price. You can cancel these services at any time before or after the introductory period ends.","supports":"introductory offers auto-renew at the regular price"},{"id":"s39","url":"https://www.zenbusiness.com/pricing-formation-plans/","title":"ZenBusiness Formation Plans","publisher":"vendor","quote":"Renews monthly after the trial and can be canceled at any time","supports":"the website builder renews monthly"},{"id":"s40","url":"https://www.zenbusiness.com/pricing-worry-free/","title":"Worry-Free Compliance for Small Businesses","publisher":"vendor","quote":"Basic $99/yr","supports":"the cheapest compliance tier"},{"id":"s41","url":"https://www.zenbusiness.com/pricing-worry-free/","title":"Worry-Free Compliance for Small Businesses","publisher":"vendor","quote":"Essential $199/yr","supports":"the middle compliance tier"},{"id":"s42","url":"https://www.zenbusiness.com/pricing-worry-free/","title":"Worry-Free Compliance for Small Businesses","publisher":"vendor","quote":"State fees are not included.","supports":"state fees are extra"},{"id":"s43","url":"https://www.zenbusiness.com/support-terms/","title":"Terms of Use","publisher":"vendor","quote":"Formation plan purchases are backed by our 60-day money-back guarantee.","supports":"the formation plan guarantee"},{"id":"s44","url":"https://help.zenbusiness.com/about-zenbusiness/cancel-subscription","title":"How to Cancel a ZenBusiness Service or Account","publisher":"vendor","quote":"Your formation documents won't disappear — they belong to your LLC.","supports":"formation documents belong to the LLC"},{"id":"s45","url":"https://help.zenbusiness.com/about-zenbusiness/cancel-subscription","title":"How to Cancel a ZenBusiness Service or Account","publisher":"vendor","quote":"Options: appoint yourself (if your state allows it), appoint another RA service, or appoint a trusted individual in your state.","supports":"who can replace ZenBusiness as agent"},{"id":"s46","url":"https://www.zenbusiness.com/pricing-worry-free/","title":"Worry-Free Compliance for Small Businesses","publisher":"vendor","quote":"Advanced can be purchased as a $299/yr plan or as a $99/yr add-on to eligible plans.","supports":"the Advanced tier price"},{"id":"s47","url":"https://help.zenbusiness.com/about-zenbusiness/cancel-subscription","title":"How to Cancel a ZenBusiness Service or Account","publisher":"vendor","quote":"Services end at billing period end","supports":"website, domain and email end at the billing period end"},{"id":"s48","url":"https://help.zenbusiness.com/about-zenbusiness/cancel-subscription","title":"How to Cancel a ZenBusiness Service or Account","publisher":"vendor","quote":"Download all transaction records you need for accounting or tax purposes.","supports":"export banking records first"},{"id":"s49","url":"https://www.zenbusiness.com/pricing-formation-plans/","title":"ZenBusiness Formation Plans","publisher":"vendor","quote":"renews at $15/mo","supports":"the website builder's monthly price"},{"id":"s50","url":"https://www.zenbusiness.com/support-terms/","title":"Terms of Use","publisher":"vendor","quote":"once renewed, domain fees are non-refundable","supports":"domain renewals aren't refunded"},{"id":"s51","url":"https://www.zenbusiness.com/contact-us/","title":"Contact Us","publisher":"vendor","quote":"Saturdays: 9am – 6pm CT","supports":"weekend hours (Sundays are the same)"},{"id":"s52","url":"https://help.zenbusiness.com/about-zenbusiness/cancel-subscription","title":"How to Cancel a ZenBusiness Service or Account","publisher":"vendor","quote":"Contact our support team to confirm full account closure","supports":"closing the whole account"},{"id":"s53","url":"https://help.zenbusiness.com/about-zenbusiness/cancel-subscription","title":"How to Cancel a ZenBusiness Service or Account","publisher":"vendor","quote":"Dissolve your LLC first (if you're shutting down the business)","supports":"the first account-closure step"},{"id":"s54","url":"https://www.zenbusiness.com/support-terms/","title":"Terms of Use","publisher":"vendor","quote":"Once we submit documents or any paperwork to the government on your behalf, we cannot refund the filing fees","supports":"the limit of the formation money-back guarantee"},{"id":"s55","url":"https://www.zenbusiness.com/zenbusiness-registered-agent-cancellation-guide/","title":"Registered Agent Cancellation Guide","publisher":"vendor","quote":"Your Registered Agent Service stays active throughout the cancellation process.","supports":"coverage continues until the state records change"},{"id":"s56","url":"https://www.zenbusiness.com/zenbusiness-registered-agent-cancellation-guide/","title":"Registered Agent Cancellation Guide","publisher":"vendor","quote":"update your state records to reflect a new registered agent or your own listing, or your business dissolution","supports":"what the state records must show"},{"id":"s57","url":"https://help.zenbusiness.com/about-zenbusiness/cancel-subscription","title":"How to Cancel a ZenBusiness Service or Account","publisher":"vendor","quote":"Non-refundable once services commence.","supports":"registered agent refunds end once service starts"},{"id":"s58","url":"https://help.zenbusiness.com/about-zenbusiness/cancel-subscription","title":"How to Cancel a ZenBusiness Service or Account","publisher":"vendor","quote":"your LLC can be administratively dissolved for failing to maintain a registered agent","supports":"the risk of a gap in registered agent coverage"}],"verification":{"level":"docs","checked_on":"2026-10-05","by":"stackcut-research","unverified":["No confirmation email or on-screen status after cancelling is documented","What the dashboard shows after Cancel (any reason prompt or offer) is not documented","How to switch Worry-Free Compliance tiers is not documented","When an annual subscription cancelled through support stops (at once or at the end of the term) isn't stated; ZenBusiness contrasts Do Not Renew with cancelling immediately"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Support route: 'access continues through billing period end' is documented only for monthly subscriptions; for annual subscriptions it's now listed as not confirmed","Registered agent: non-refundable once services start; the service stays active (receiving legal notices) until state records change; dissolving the business also works","Formation guarantee: state filing fees can't be refunded once documents are submitted","Added weekend support hours, the full account-closure steps, domain renewals being non-refundable, and the risk of a registered agent gap","Not-confirmed notes rewritten for readers"]}},"page":"https://stackcut.io/cancel/zenbusiness","json":"https://stackcut.io/exits/zenbusiness.json","evidence":{"packet_revision":"f0a7782d0f1ed1b49c24dca4ccbb63c93889f7fd659781a4939f6161173ef21e","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"zenbusiness--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"zenbusiness--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"zenbusiness--direct-web--r3","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"zendesk","name":"Zendesk","category":"customer_support","website":"https://www.zendesk.com","domains":["zendesk.com"],"summary":"The account owner cancels in Admin Center: Account, Billing, Subscription, Manage, Remove products or cancel account, Cancel account, at least 30 days before the term ends; access lasts until the billing cycle ends. No refunds; the rest of the term stays payable. Sales-assisted accounts send written notice instead.","routes":[{"channel":"direct_web","applies_to":"Self-service Zendesk accounts (Zendesk Suite, Support and other products bought online)","who":"The account owner (billing admins can't cancel products or accounts)","method":"self_serve","start_url":null,"steps":[{"do":"In Admin Center, click Account in the sidebar, then select Billing, then Subscription","expect":"Manage"},{"do":"Click Manage, then click Remove products or cancel account at the bottom of the Manage subscription page","expect":"Cancel account"},{"do":"Click Cancel account","expect":"a message asking you to confirm the cancellation and telling you when it will take effect"},{"do":"Click Cancel account again to confirm","expect":"a cancellation survey"},{"do":"Select the reason you're cancelling, then confirm the cancellation","expect":null}],"confirm_by":null,"effective":"At the end of the current billing cycle; you can keep using the account until then","notice":"Cancel at least 30 days before the end of your subscription term: for self-service customers, cancelling in Admin Center is the notice the Customer Agreement requires","refund":"No refunds or credits for subscription charges or for time you don't use","fees":"Under the Customer Agreement, if you cancel before the end of the subscription term you pay any unpaid amounts for the rest of the term","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13"]},{"channel":"sales_contract","applies_to":"Sales-assisted (managed) accounts, and any subscription under an Order Form","who":"The customer, by written notice to Zendesk","method":"email","start_url":null,"steps":[{"do":"Contact your Zendesk account representative or Zendesk Customer Support: sales-assisted accounts can't be cancelled online","expect":null},{"do":"Send written notice that you won't renew at least 30 days before the subscription term ends: email legalnotice@zendesk.com, or mail Zendesk, Inc., Attn: Legal Department, 181 Fremont Street, 17th Floor, San Francisco, California 94105, U.S.A.","expect":null},{"do":"To downgrade or cut agents for the next term instead, email revops@zendesk.com at least 30 days before the current term ends","expect":null}],"confirm_by":null,"effective":"At the end of the subscription term","notice":"At least 30 days' prior written notice of intent not to renew, by email to legalnotice@zendesk.com or by mail to Zendesk's Legal Department; otherwise, unless the Order Form says differently, the term renews for an equivalent term and Zendesk may apply then-current rates","refund":"Charges are non-cancelable and non-refundable, except as the agreement states","fees":"Cancelling before the end of the term leaves any unpaid amounts for the rest of the term payable; plans and agent counts can't be reduced mid-term","source_ids":["s14","s15","s16","s17","s18","s19","s13","s49","s50"]},{"channel":"reseller_or_partner","label":"Bought through a Zendesk reseller","applies_to":"Zendesk subscriptions bought through a reseller","who":"The customer, through the reseller it pays","method":"contact_sales","start_url":null,"steps":[{"do":"Contact the reseller you pay: fees for a reseller purchase are paid to the reseller, not to Zendesk","expect":null},{"do":"Also send Zendesk written notice of non-renewal at least 30 days before the term ends, as in the contract route","expect":null}],"confirm_by":null,"effective":null,"notice":null,"refund":"Any refund you're eligible for is paid by Zendesk to the reseller, which then refunds you","fees":null,"source_ids":["s51","s52","s16","s49"]}],"pay_less":[{"type":"pause","what":"Pause the account for up to three months with charges on hold, keeping data and settings; it reverts to paid after 90 days. For monthly-paying accounts under $20,000 ARR; the account owner selects Pause account in the same Remove products or cancel account page","evidence":"documented","source_ids":["s20","s21","s22","s23","s24","s25"]},{"type":"seat_reduction","what":"On a self-service account, the account owner or a billing admin lowers agent seats in Billing, Subscription, Manage by editing Seats and clicking Update subscription. Online-assisted accounts can't remove seats","evidence":"documented","source_ids":["s26","s27","s28"]},{"type":"downgrade","what":"Plans and agent counts can't be cut during a subscription term; for the next term, give 30 days' written notice before the term ends to revops@zendesk.com","evidence":"documented","source_ids":["s18","s19"]}],"export":[{"data":"Tickets, users and organizations","how":"The account owner asks Zendesk Customer Support to enable data exports; then an admin requests the export in Admin Center, Account, Tools, Reports, and Zendesk emails a download link","format":"JSON, CSV or XML","limits":"Needs Suite Growth, Professional, Enterprise or Enterprise Plus (or Support Professional or Enterprise). Exports are off by default. CSV leaves out deleted tickets, ticket comments and descriptions; AI agent tickets can't be exported; the link is valid for at least three days. After the term ends, the Customer Agreement allows 30 days to export","source_ids":["s29","s30","s31","s32","s33","s34","s35","s36","s37"]}],"after_cancel":{"access_until":"The end of the current billing cycle","data_kept":"Deletion of Service Data starts 90 days after the account is cancelled or terminated (trial accounts: nine months after the trial ends), and Zendesk doesn't offer expedited deletion. You can export for 30 days after the subscription term","you_lose":["Tickets and lead data, user information, channels, business rules and all other settings"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"After you confirm, a cancellation survey asks for your reason before the final confirmation; the help article also suggests pausing instead","tips":["Only the account owner can cancel or pause; billing admins can't cancel","Individual products in a Zendesk Suite account can't be cancelled, and removing Support or Suite might cancel the whole account","Some self-service customers must contact Zendesk Customer Support to cancel","Data exports are off by default and must be enabled by Customer Support, so ask early","Paid Zendesk Marketplace apps bill separately: an admin uninstalls the app to cancel, and any remaining cost is prorated back to the payment method on file","To cancel a trial, Zendesk recommends letting it expire","Written notices to Zendesk go to legalnotice@zendesk.com or by mail to its Legal Department"]},"sources":[{"id":"s1","url":"https://support.zendesk.com/hc/en-us/articles/4408834902810-Canceling-products-and-accounts","title":"Canceling products and accounts","publisher":"vendor","quote":"You must be the account owner to cancel the account.","supports":"who can cancel"},{"id":"s2","url":"https://support.zendesk.com/hc/en-us/articles/4408834902810-Canceling-products-and-accounts","title":"Canceling products and accounts","publisher":"vendor","quote":"Billing admins cannot cancel products or accounts.","supports":"billing admins can't cancel"},{"id":"s3","url":"https://support.zendesk.com/hc/en-us/articles/4408834902810-Canceling-products-and-accounts","title":"Canceling products and accounts","publisher":"vendor","quote":"In Admin Center, click Account in the sidebar, then select Billing > Subscription.","supports":"where the flow starts"},{"id":"s4","url":"https://support.zendesk.com/hc/en-us/articles/4408834902810-Canceling-products-and-accounts","title":"Canceling products and accounts","publisher":"vendor","quote":"Click Remove products or cancel account at the bottom of the Manage subscription page.","supports":"the Remove products or cancel account step"},{"id":"s5","url":"https://support.zendesk.com/hc/en-us/articles/4408834902810-Canceling-products-and-accounts","title":"Canceling products and accounts","publisher":"vendor","quote":"Click Cancel account. A message appears asking you to confirm the cancellation and tells you when the cancellation will take effect.","supports":"the Cancel account step and what appears"},{"id":"s6","url":"https://support.zendesk.com/hc/en-us/articles/4408834902810-Canceling-products-and-accounts","title":"Canceling products and accounts","publisher":"vendor","quote":"Click Cancel account again to confirm the cancellation. A cancellation survey appears.","supports":"the confirm step and the survey"},{"id":"s7","url":"https://support.zendesk.com/hc/en-us/articles/4408834902810-Canceling-products-and-accounts","title":"Canceling products and accounts","publisher":"vendor","quote":"Select the reason you're canceling, then confirm the cancellation.","supports":"the final step"},{"id":"s8","url":"https://support.zendesk.com/hc/en-us/articles/4408834902810-Canceling-products-and-accounts","title":"Canceling products and accounts","publisher":"vendor","quote":"If you cancel in the middle of a billing cycle, you can continue to use the account until your billing cycle ends.","supports":"when access ends"},{"id":"s9","url":"https://support.zendesk.com/hc/en-us/articles/4408834902810-Canceling-products-and-accounts","title":"Canceling products and accounts","publisher":"vendor","quote":"You must notify Zendesk at least 30 days prior to the end of your subscription term of your intent to cancel your Zendesk account.","supports":"the 30-day notice"},{"id":"s10","url":"https://support.zendesk.com/hc/en-us/articles/4408834902810-Canceling-products-and-accounts","title":"Canceling products and accounts","publisher":"vendor","quote":"For self-service customers, notice is deemed given when you cancel in Admin Center.","supports":"cancelling online counts as notice"},{"id":"s11","url":"https://support.zendesk.com/hc/en-us/articles/4408886583194-Can-I-get-a-refund-for-my-canceled-subscription","title":"Can I get a refund for my canceled subscription?","publisher":"vendor","quote":"No, Zendesk doesn't offer refunds or credits for subscription charges or the time you don't use your account.","supports":"no refunds"},{"id":"s12","url":"https://support.zendesk.com/hc/en-us/articles/4408834902810-Canceling-products-and-accounts","title":"Canceling products and accounts","publisher":"vendor","quote":"Click Manage to manage your subscription.","supports":"the Manage step"},{"id":"s13","url":"https://www.zendesk.com/company/agreements-and-terms/zendesk-customer-agreement/","title":"Zendesk Customer Agreement","publisher":"vendor","quote":"if Customer cancels its account before the end of the Subscription Term, Customer will pay any unpaid amounts covering the remainder of the Subscription Term.","supports":"the rest of the term stays payable"},{"id":"s14","url":"https://support.zendesk.com/hc/en-us/articles/4408834902810-Canceling-products-and-accounts","title":"Canceling products and accounts","publisher":"vendor","quote":"If you have a Zendesk sales-assisted (managed) account instead of a self-service account, you cannot cancel your subscription online.","supports":"sales-assisted accounts can't cancel online"},{"id":"s15","url":"https://support.zendesk.com/hc/en-us/articles/4408883572250-How-do-I-cancel-my-account","title":"How do I cancel my account?","publisher":"vendor","quote":"If you have a Sales assisted account, contact your account representative to cancel your account.","supports":"contact the account representative"},{"id":"s16","url":"https://www.zendesk.com/company/agreements-and-terms/zendesk-customer-agreement/","title":"Zendesk Customer Agreement","publisher":"vendor","quote":"Unless either party provides at least 30 days' prior written notice of its intent not to renew","supports":"the 30-day non-renewal notice"},{"id":"s17","url":"https://www.zendesk.com/company/agreements-and-terms/zendesk-customer-agreement/","title":"Zendesk Customer Agreement","publisher":"vendor","quote":"the Subscription Term will automatically renew for an equivalent term and Zendesk may apply then-current rates.","supports":"auto-renewal at then-current rates"},{"id":"s18","url":"https://www.zendesk.com/company/agreements-and-terms/zendesk-customer-agreement/","title":"Zendesk Customer Agreement","publisher":"vendor","quote":"Customer cannot downgrade its Service Plan or reduce the applicable pricing metric (such as the number of Agents) during a Subscription Term.","supports":"no downgrades or agent cuts mid-term"},{"id":"s19","url":"https://www.zendesk.com/company/agreements-and-terms/zendesk-customer-agreement/","title":"Zendesk Customer Agreement","publisher":"vendor","quote":"seeking any such downgrade or reduction for a future term must give 30 days' written notice of such changes prior to the end of the current Subscription Term to revops@zendesk.com.","supports":"how to downgrade for the next term"},{"id":"s20","url":"https://support.zendesk.com/hc/en-us/articles/10473742204058","title":"Pausing an account","publisher":"vendor","quote":"You must be the account owner to pause an account.","supports":"who can pause"},{"id":"s21","url":"https://support.zendesk.com/hc/en-us/articles/10473742204058","title":"Pausing an account","publisher":"vendor","quote":"Your subscription charges will be on-hold for three months.","supports":"charges are on hold while paused"},{"id":"s22","url":"https://support.zendesk.com/hc/en-us/articles/10473742204058","title":"Pausing an account","publisher":"vendor","quote":"Your account will automatically revert back to a paid account after 90 days.","supports":"the pause ends after 90 days"},{"id":"s23","url":"https://support.zendesk.com/hc/en-us/articles/10473742204058","title":"Pausing an account","publisher":"vendor","quote":"accounts with less than $20,000 ARR and monthly payments can be paused","supports":"who is eligible to pause"},{"id":"s24","url":"https://support.zendesk.com/hc/en-us/articles/10473742204058","title":"Pausing an account","publisher":"vendor","quote":"Your data, settings, and account information will stay safe and secure.","supports":"data is kept while paused"},{"id":"s25","url":"https://support.zendesk.com/hc/en-us/articles/10473742204058","title":"Pausing an account","publisher":"vendor","quote":"Confirm pause","supports":"the pause confirm step"},{"id":"s26","url":"https://support.zendesk.com/hc/en-us/articles/4408881540506","title":"Adding agent seats to your subscription","publisher":"vendor","quote":"account owner or a billing admin with a self-service account","supports":"who can remove agent seats"},{"id":"s27","url":"https://support.zendesk.com/hc/en-us/articles/4408881540506","title":"Adding agent seats to your subscription","publisher":"vendor","quote":"Customers with Zendesk online-assisted accounts cannot remove agent seats.","supports":"online-assisted accounts can't remove seats"},{"id":"s28","url":"https://support.zendesk.com/hc/en-us/articles/4408881540506","title":"Adding agent seats to your subscription","publisher":"vendor","quote":"Update subscription","supports":"the seat change step"},{"id":"s29","url":"https://support.zendesk.com/hc/en-us/articles/4408886165402","title":"Exporting ticket, user, or organization data from your account","publisher":"vendor","quote":"You can export account data, such as tickets, users, or organizations, to a JSON, CSV, or XML file.","supports":"what can be exported, and the formats"},{"id":"s30","url":"https://support.zendesk.com/hc/en-us/articles/4408886165402","title":"Exporting ticket, user, or organization data from your account","publisher":"vendor","quote":"To protect the data in your Zendesk account, data exports are not enabled by default in Zendesk accounts.","supports":"exports are off by default"},{"id":"s31","url":"https://support.zendesk.com/hc/en-us/articles/4408886165402","title":"Exporting ticket, user, or organization data from your account","publisher":"vendor","quote":"the account owner must contact Zendesk Customer Support to enable data exports in the account","supports":"how exports are enabled"},{"id":"s32","url":"https://support.zendesk.com/hc/en-us/articles/4408886165402","title":"Exporting ticket, user, or organization data from your account","publisher":"vendor","quote":"Admin Center > Account > Tools > Reports","supports":"where exports are requested"},{"id":"s33","url":"https://support.zendesk.com/hc/en-us/articles/4408886165402","title":"Exporting ticket, user, or organization data from your account","publisher":"vendor","quote":"When the export is complete, Zendesk sends you an email containing a download link.","supports":"how the export is delivered"},{"id":"s34","url":"https://support.zendesk.com/hc/en-us/articles/4408886165402","title":"Exporting ticket, user, or organization data from your account","publisher":"vendor","quote":"The data does not include deleted tickets, ticket comments, or ticket descriptions.","supports":"what CSV exports leave out"},{"id":"s35","url":"https://support.zendesk.com/hc/en-us/articles/4408886165402","title":"Exporting ticket, user, or organization data from your account","publisher":"vendor","quote":"Growth, Professional, Enterprise, or Enterprise Plus","supports":"which plans can export"},{"id":"s36","url":"https://support.zendesk.com/hc/en-us/articles/4408886165402","title":"Exporting ticket, user, or organization data from your account","publisher":"vendor","quote":"valid for at least three days","supports":"how long the link lasts"},{"id":"s37","url":"https://www.zendesk.com/company/agreements-and-terms/zendesk-customer-agreement/","title":"Zendesk Customer Agreement","publisher":"vendor","quote":"During and 30 days after the Subscription Term, Customer may export Service Data","supports":"the 30-day export window after the term"},{"id":"s38","url":"https://support.zendesk.com/hc/en-us/articles/4408883628954","title":"Zendesk Service Data Deletion Policy","publisher":"vendor","quote":"ninety (90) days after your Account for one of the Services listed below is canceled or terminated","supports":"when deletion starts"},{"id":"s39","url":"https://support.zendesk.com/hc/en-us/articles/4408883628954","title":"Zendesk Service Data Deletion Policy","publisher":"vendor","quote":"We do not offer expedited deletion of Service Data.","supports":"no early deletion"},{"id":"s40","url":"https://support.zendesk.com/hc/en-us/articles/4408834902810-Canceling-products-and-accounts","title":"Canceling products and accounts","publisher":"vendor","quote":"You won't be able to access your tickets or lead data, user information, channels, business rules, or any other settings.","supports":"what you lose"},{"id":"s41","url":"https://support.zendesk.com/hc/en-us/articles/4408834902810-Canceling-products-and-accounts","title":"Canceling products and accounts","publisher":"vendor","quote":"Instead of canceling your account, consider pausing your account instead.","supports":"the help article suggests pausing"},{"id":"s42","url":"https://support.zendesk.com/hc/en-us/articles/4408834902810-Canceling-products-and-accounts","title":"Canceling products and accounts","publisher":"vendor","quote":"You cannot cancel individual products in a Zendesk Suite account","supports":"Suite products can't be cancelled one by one"},{"id":"s43","url":"https://support.zendesk.com/hc/en-us/articles/4408834902810-Canceling-products-and-accounts","title":"Canceling products and accounts","publisher":"vendor","quote":"Removing Support or Zendesk Suite might also cancel your Zendesk account because these products set the foundation for your other products.","supports":"removing Support or Suite may cancel the account"},{"id":"s44","url":"https://support.zendesk.com/hc/en-us/articles/4408834902810-Canceling-products-and-accounts","title":"Canceling products and accounts","publisher":"vendor","quote":"Some self-service customers must contact Zendesk Customer Support to cancel products and accounts.","supports":"some must cancel through Customer Support"},{"id":"s45","url":"https://support.zendesk.com/hc/en-us/articles/4408838586650-How-do-I-cancel-a-subscription-to-a-marketplace-app","title":"How do I cancel a subscription to a marketplace app?","publisher":"vendor","quote":"uninstall the app to cancel the subscription at any time","supports":"cancelling a paid marketplace app"},{"id":"s46","url":"https://support.zendesk.com/hc/en-us/articles/4408838586650-How-do-I-cancel-a-subscription-to-a-marketplace-app","title":"How do I cancel a subscription to a marketplace app?","publisher":"vendor","quote":"Any remaining cost is prorated back to the payment method on file.","supports":"marketplace app refunds are prorated"},{"id":"s47","url":"https://support.zendesk.com/hc/en-us/articles/4408834902810-Canceling-products-and-accounts","title":"Canceling products and accounts","publisher":"vendor","quote":"To cancel a trial account, Zendesk recommends letting the trial expire.","supports":"trials"},{"id":"s48","url":"https://support.zendesk.com/hc/en-us/articles/4408886165402","title":"Exporting ticket, user, or organization data from your account","publisher":"vendor","quote":"AI agent tickets cannot be exported","supports":"AI agent tickets aren't exportable"},{"id":"s49","url":"https://www.zendesk.com/company/agreements-and-terms/zendesk-customer-agreement/","title":"Zendesk Customer Agreement","publisher":"vendor","quote":"notice to Zendesk will be sent: (a) by email, to legalnotice@zendesk.com; or (b) by mail, to Zendesk, Inc., 181 Fremont Street, 17th Floor, San Francisco, California 94105","supports":"where written notices to Zendesk go"},{"id":"s50","url":"https://support.zendesk.com/hc/en-us/articles/4408834902810-Canceling-products-and-accounts","title":"Canceling products and accounts","publisher":"vendor","quote":"For self-service customers, notice is deemed given when you cancel in Admin Center. All other customers must contact Zendesk Customer Support.","supports":"how customers who aren't self-service give notice"},{"id":"s51","url":"https://www.zendesk.com/company/agreements-and-terms/zendesk-customer-agreement/","title":"Zendesk Customer Agreement","publisher":"vendor","quote":"If Customer purchases the Services through a Reseller, all applicable fees will be paid by Customer directly to the Reseller.","supports":"reseller purchases are paid to the reseller"},{"id":"s52","url":"https://www.zendesk.com/company/agreements-and-terms/zendesk-customer-agreement/","title":"Zendesk Customer Agreement","publisher":"vendor","quote":"If Customer is eligible for a refund, Zendesk will refund the Reseller, who will then refund the Customer.","supports":"refunds for reseller purchases go through the reseller"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["What confirms the cancellation afterwards (an email or a status on the Subscription page) is not documented","When a self-service seat reduction lowers the bill is not stated in the seats article","How a reseller-billed subscription is cancelled, and when it ends, isn't documented beyond fees and refunds going through the reseller"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Contract route: notice goes to legalnotice@zendesk.com or by mail to the Legal Department (Customer Agreement Notices clause); method set to email","Added a reseller route: the Customer Agreement says reseller purchases are paid to, and refunded through, the reseller","Summary and self-serve notice: the 30-day notice applies to self-service too (cancelling in Admin Center is the notice)"]}},"delete_account":{"url":"https://support.zendesk.com/hc/en-us/articles/223774027-Canceling-your-Support-account","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"zendesk","name":"Zendesk","recipes":[{"id":"support-inbox","title":"Small-team support inbox","best_year_one_net":3060}]},"page":"https://stackcut.io/cancel/zendesk","json":"https://stackcut.io/exits/zendesk.json","evidence":{"packet_revision":"ee7748994aafcaf6ca3cc1146b723ef7b68bd902e4b9983689e77c046241ec2d","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"zendesk--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"zendesk--sales-contract--r2","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"zendesk--reseller-or-partner--r3","channel":"reseller_or_partner","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"zipbooks","name":"ZipBooks","category":"business_finance","website":"https://zipbooks.com","domains":["zipbooks.com"],"summary":"ZipBooks' public pages don't give in-app steps to cancel a paid plan. Its Terms let you end the agreement by written notice (postal, to its Lehi, Utah address) and by closing your accounts where offered, or ask help@zipbooks.com to delete the account. Data may be deactivated, not deleted. A free Starter plan exists.","routes":[{"channel":"direct_web","label":"Email request to delete the account","applies_to":"ZipBooks accounts on any plan (the Terms don't limit this to a plan)","who":"The account holder (the Terms call this the Customer)","method":"email","start_url":"https://zipbooks.com/contact-us/","steps":[{"do":"Back up your data and delete any content you don't want kept on ZipBooks' servers","expect":null},{"do":"Email help@zipbooks.com asking ZipBooks to delete your account","expect":null}],"confirm_by":null,"effective":"Not stated","notice":null,"refund":null,"fees":null,"source_ids":["s2","s4","s5","s14","s15"]},{"channel":"direct_web","label":"Written notice under the Terms","applies_to":"Ending your legal agreement with ZipBooks (any plan)","who":"The account holder (the Terms call this the Customer)","method":"letter","start_url":"https://zipbooks.com/terms-of-service/","steps":[{"do":"Send written notice that you are ending your agreement to Phlo, Inc. d/b/a ZipBooks, 195 W Main Street, Lehi, UT 84043, United States","expect":null},{"do":"Close your accounts for all the ZipBooks Services you use, where ZipBooks offers that option","expect":null}],"confirm_by":null,"effective":"Not stated","notice":"None required: the Terms let you end the agreement at any time","refund":null,"fees":null,"source_ids":["s1","s16","s17","s18","s19"]}],"pay_less":[{"type":"free_plan","what":"The Starter plan is free. It includes sending unlimited invoices, managing unlimited vendors and customers, accepting Square or PayPal payments, basic reports and connecting one bank account","evidence":"documented","source_ids":["s8","s9","s10"]}],"export":[{"data":"Financial reports","how":"Reports can be created and exported in ZipBooks (the help center's Reports collection); the steps and formats aren't confirmed here","format":null,"limits":"The Terms make you solely responsible for backing up your data, and say the service is not an archive or file storage service","source_ids":["s20","s5","s21"]}],"after_cancel":{"access_until":null,"data_kept":"Information may be deactivated but not deleted, according to the terms. The privacy policy gives no fixed period after an account closes","you_lose":["Any data you delete, which you lose access to, according to the terms"]},"agent_notes":{"sign_in_needed":null,"phone_or_chat_only":false,"retention_step":null,"tips":["The Terms document deleting the account by email and ending the agreement by written notice; they don't say either stops a paid plan's billing, so ask ZipBooks to confirm in writing that billing has stopped","The Terms say you don't need to tell ZipBooks when you stop using the Services, but stopping use doesn't by itself end a paid plan","Delete anything you want removed before closing the account: after cancelling, information may be deactivated but not deleted","Support is by live chat during office hours (Mon-Fri 8am-4pm MT) or email at help@zipbooks.com"]},"sources":[{"id":"s1","url":"https://zipbooks.com/terms-of-service/","title":"ZipBooks Terms of Service","publisher":"vendor","quote":"closing your accounts for all of the Services which you use","supports":"closing an account is an option only where ZipBooks makes it available"},{"id":"s2","url":"https://zipbooks.com/terms-of-service/","title":"ZipBooks Terms of Service","publisher":"vendor","quote":"If Customer wishes to delete its Account, Customer may send an email request to ZipBooks at help@zipbooks.com.","supports":"how to send a deletion request by email"},{"id":"s3","url":"https://zipbooks.com/terms-of-service/","title":"ZipBooks Terms of Service","publisher":"vendor","quote":"If your ZipBooks account is canceled, your information on our servers may be deactivated but not deleted.","supports":"what happens to data after cancelling"},{"id":"s4","url":"https://zipbooks.com/terms-of-service/","title":"ZipBooks Terms of Service","publisher":"vendor","quote":"Any content that you do not wish to remain on our servers after ending your relationship with ZipBooks should be deleted prior to closing your account.","supports":"delete content before closing the account"},{"id":"s5","url":"https://zipbooks.com/terms-of-service/","title":"ZipBooks Terms of Service","publisher":"vendor","quote":"(ii) Customer is solely responsible for the backup of its Data;","supports":"backups are the customer's responsibility"},{"id":"s6","url":"https://zipbooks.com/terms-of-service/","title":"ZipBooks Terms of Service","publisher":"vendor","quote":"(iii) Customer will lose access to any Data that Customer deletes.","supports":"what you lose: data you delete"},{"id":"s7","url":"https://zipbooks.com/terms-of-service/","title":"ZipBooks Terms of Service","publisher":"vendor","quote":"You do not need to specifically inform ZipBooks when you stop using the Services.","supports":"stopping use needs no notice; the terms don't say this ends a paid plan's billing"},{"id":"s8","url":"https://zipbooks.com/pricing/","title":"ZipBooks Pricing","publisher":"vendor","quote":"yes, it starts at free","supports":"the Starter plan is free"},{"id":"s9","url":"https://zipbooks.com/pricing/","title":"ZipBooks Pricing","publisher":"vendor","quote":"Send unlimited invoices","supports":"what the free Starter plan includes"},{"id":"s10","url":"https://zipbooks.com/pricing/","title":"ZipBooks Pricing","publisher":"vendor","quote":"Connect 1 bank account","supports":"the Starter plan's bank account limit"},{"id":"s11","url":"https://zipbooks.com/privacy-policy/","title":"ZipBooks Privacy Policy","publisher":"vendor","quote":"If you no longer desire to use our Services, you may deactivate the Services by contacting us by telephone or postal mail at the contact information listed below.","supports":"the Privacy Policy also names telephone or postal mail for deactivating, but lists no phone number"},{"id":"s12","url":"https://zipbooks.com/privacy-policy/","title":"ZipBooks Privacy Policy","publisher":"vendor","quote":"We will retain your information for as long as your account is active or as needed to provide you with Services.","supports":"retention is tied to the active account; no fixed period after closing"},{"id":"s13","url":"https://zipbooks.com/contact-us/","title":"Contact Us","publisher":"vendor","quote":"Office hours are Mon-Fri 8am-4pm MT.","supports":"support office hours"},{"id":"s14","url":"https://zipbooks.com/contact-us/","title":"Contact Us","publisher":"vendor","quote":"or email us at help@zipbooks.com","supports":"the support email address"},{"id":"s15","url":"https://zipbooks.com/contact-us/","title":"Contact Us","publisher":"vendor","quote":"You can reach us during office hours using our Live Chat","supports":"live chat during office hours"},{"id":"s16","url":"https://zipbooks.com/terms-of-service/","title":"ZipBooks Terms of Service","publisher":"vendor","quote":"If you want to terminate your legal agreement with ZipBooks, you may do so by (a) notifying ZipBooks at any time","supports":"ending the agreement by notice at any time"},{"id":"s17","url":"https://zipbooks.com/terms-of-service/","title":"ZipBooks Terms of Service","publisher":"vendor","quote":"Your notice should be sent, in writing, to ZipBooks' address which is set out at the beginning of these Terms.","supports":"notice must be in writing to ZipBooks' address"},{"id":"s18","url":"https://zipbooks.com/terms-of-service/","title":"ZipBooks Terms of Service","publisher":"vendor","quote":"whose principal place of business is at 195 W Main Street Lehi, UT 84043, United States.","supports":"ZipBooks' postal address"},{"id":"s19","url":"https://zipbooks.com/terms-of-service/","title":"ZipBooks Terms of Service","publisher":"vendor","quote":"where ZipBooks has made this option available to you.","supports":"closing accounts only where the option is offered"},{"id":"s20","url":"https://help.zipbooks.com/","title":"ZipBooks Knowledge Base","publisher":"vendor","quote":"Create and export financial reports","supports":"reports can be exported"},{"id":"s21","url":"https://zipbooks.com/terms-of-service/","title":"ZipBooks Terms of Service","publisher":"vendor","quote":"does not operate as an archive or file storage service","supports":"ZipBooks isn't an archive of your data"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["In-app steps to cancel or downgrade a paid plan aren't on ZipBooks' public pages; they would be in the Account section of its knowledge base","Whether deleting the account or sending written notice stops a paid plan's billing, and when access ends, isn't stated","The Privacy Policy names telephone for deactivating, but no ZipBooks phone number is published on its contact page or policy","ZipBooks' Terms don't publish refund, auto-renewal or notice terms for paid plans","The steps and file formats for exporting reports or other data aren't confirmed","The pricing page shows paid plan prices (15 and 35) without stating the currency or billing period"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Added the Terms' written-notice route (postal notice to Phlo, Inc. d/b/a ZipBooks in Lehi, Utah, plus closing accounts where offered)","Added backup and delete-before-closing steps to the email route, and the contact page as its source","Added that reports can be exported, from ZipBooks' knowledge base","Rewrote the not-confirmed notes; all existing quotes re-checked"]}},"page":"https://stackcut.io/cancel/zipbooks","json":"https://stackcut.io/exits/zipbooks.json","evidence":{"packet_revision":"6b4287b53e5c7ee4dd90b18ff208b439fe77c52355799de990a263f8f0c9e652","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"zipbooks--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}},{"route_id":"zipbooks--direct-web--r2","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"ziprecruiter","name":"ZipRecruiter","category":"business_finance","website":"https://www.ziprecruiter.com","domains":["ziprecruiter.com"],"summary":"Employers cancel from their ZipRecruiter dashboard (plan options are under the Account tab); the plan ends at the end of the monthly or annual period you chose, with no further billing. Refund and annual-plan rules aren't on the public pricing pages: ask ZipRecruiter support at (877) 252-1062.","routes":[{"channel":"direct_web","applies_to":"ZipRecruiter employer plans (monthly or annual) bought online","who":"The employer account holder, signed in","method":"self_serve","start_url":"https://www.ziprecruiter.com","steps":[{"do":"Sign in to your ZipRecruiter employer dashboard and click the Account tab to see your plan options","expect":null},{"do":"Cancel your subscription from the dashboard","expect":null}],"confirm_by":null,"effective":"The subscription is cancelled at the end of the subscription period you chose (monthly or annual), and you aren't billed again","notice":null,"refund":null,"fees":null,"source_ids":["s1","s2","s3","s4"]}],"pay_less":[{"type":"downgrade","what":"Downgrade to a smaller plan from the Account tab. When the current plan's term ends, your oldest jobs over the new plan's allowed count are removed from job sites","evidence":"documented","source_ids":["s4","s5"]}],"export":[],"after_cancel":{"access_until":"The end of the subscription period you chose","data_kept":null,"you_lose":["Job distribution for jobs above a smaller plan's allowed count, when you downgrade"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Plan changes (upgrade or downgrade) are under the Account tab of the employer dashboard","Invoicing is available for multi-month plans (contact ZipRecruiter to request it); how invoiced or annual plans are cancelled isn't stated on ZipRecruiter's pricing pages","Employer support: Help Center, Live Chat, email, or phone (877) 252-1062"]},"sources":[{"id":"s1","url":"https://www.ziprecruiter.com/post-a-job","title":"Post a Job (ZipRecruiter for employers)","publisher":"vendor","quote":"After your trial, continue with your selected plan or cancel anytime directly from your dashboard.","supports":"cancelling from the dashboard"},{"id":"s2","url":"https://www.ziprecruiter.com/pricing","title":"ZipRecruiter pricing","publisher":"vendor","quote":"No commitment. Upgrade, downgrade or cancel at any time.","supports":"cancel at any time"},{"id":"s3","url":"https://www.ziprecruiter.com/pricing","title":"ZipRecruiter pricing","publisher":"vendor","quote":"If you decide to cancel your subscription, it will be cancelled at the end of the subscription period that you chose and you won't be billed again.","supports":"when cancelling takes effect"},{"id":"s4","url":"https://www.ziprecruiter.com/pricing","title":"ZipRecruiter pricing","publisher":"vendor","quote":"Simply click on the \"Account\" tab to see your options and either upgrade or downgrade your plan.","supports":"where plan options are"},{"id":"s5","url":"https://www.ziprecruiter.com/pricing","title":"ZipRecruiter pricing","publisher":"vendor","quote":"Once the term of your current plan ends, your oldest jobs (over the allowed count) will automatically be removed from job sites.","supports":"what a downgrade removes"},{"id":"s6","url":"https://www.ziprecruiter.com/pricing","title":"ZipRecruiter pricing","publisher":"vendor","quote":"Invoicing is available for multi-month plans. Contact us to request invoicing.","supports":"invoiced multi-month plans"},{"id":"s7","url":"https://www.ziprecruiter.com/pricing","title":"ZipRecruiter pricing","publisher":"vendor","quote":"Have more questions? Visit the Help Center, Live Chat, Email Us or call (877) 252-1062","supports":"employer support contacts"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Cancellation details for monthly, annual and trial plans, and any partial refunds, are in ZipRecruiter's employer help center (support.ziprecruiter.com), which this guide doesn't cover yet","The exact dashboard menus and confirmation screens for cancelling aren't described on ZipRecruiter's pricing pages","Refund policy, mid-cycle partial refunds and free-trial cancellation rules are unconfirmed","How annual and invoiced (multi-month) plans are cancelled, and any notice or early-termination terms, are unconfirmed","Renewal and refund terms in ZipRecruiter's Terms of Use aren't covered here","What happens to job posts, candidates and account data after cancelling isn't stated on ZipRecruiter's pricing pages"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"partial","notes":["Re-checked the dashboard cancel route, end-of-period timing, Account-tab plan changes, downgrade effect, invoicing and support contacts against ZipRecruiter's pricing and post-a-job pages; all confirmed","Summary: replaced a note about which pages could be read with plain advice to ask support about refunds and annual plans","The employer help center and the Terms of Use still couldn't be checked, so the refund, annual-plan and confirmation details stay unconfirmed"]}},"page":"https://stackcut.io/cancel/ziprecruiter","json":"https://stackcut.io/exits/ziprecruiter.json","evidence":{"packet_revision":"cf267324b6f2f085c9428927921db8dc69b6b814e30995899df1ef5f0b1a2701","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"ziprecruiter--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"zoho_books","name":"Zoho Books","category":"business_finance","website":"https://www.zoho.com/books/","domains":["zoho.com"],"summary":"In Zoho Books, open Settings, Manage Subscription, Change Plan, hover over Free Plan, click Downgrade, choose whether to wait for the billing cycle's end, then Confirm Downgrade. Data stays read-only but is deleted after 120 days of inactivity. Zoho's Terms want notice 7 days before renewal.","routes":[{"channel":"direct_web","applies_to":"Paid Zoho Books plans billed by Zoho, monthly or annually","who":"A user who can open Settings, Manage Subscription (the help page names no role)","method":"self_serve","start_url":null,"steps":[{"do":"Log in to your Zoho Books organization and go to Settings","expect":"Manage Subscription"},{"do":"Select Manage Subscription under Organization, then click Change Plan or Upgrade Plan in the top right corner to open the Zoho Store","expect":"Manage Subscription"},{"do":"Click Change Plan under Manage Subscription","expect":"Free Plan"},{"do":"Hover over Free Plan and click Downgrade","expect":"Downgrade automatically at the end of the current billing cycle"},{"do":"Tick Downgrade automatically at the end of the current billing cycle to keep the paid plan until then, or leave it unticked to cancel immediately, then click Confirm Downgrade","expect":null}],"confirm_by":null,"effective":"At the end of the current billing cycle if you tick the Downgrade automatically option; immediately if you leave it unticked","notice":"Zoho's Terms: to stop a renewal, downgrade to a free plan or tell Zoho at least 7 days before the renewal date","refund":"Zoho's refund policy: a full refund if you're dissatisfied in the first month (monthly) or first 45 days (annual), or if you cancel within 5 business days after a monthly renewal or 15 days after an annual one; questions to payments@zohocorp.com","fees":"None: Zoho Books is pay-as-you-go, with no contract or commitment","source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s14","s15","s16"]}],"pay_less":[{"type":"free_plan","what":"The Free plan covers 1 user plus 1 accountant and up to 1,000 invoices a year, and stays available while annual revenue is under $50K","evidence":"documented","source_ids":["s17","s18","s19"]},{"type":"downgrade","what":"Move to a lower paid plan: in Manage Subscription, Change Plan, click Downgrade under the plan you want, then Confirm. On an annual plan, a partial downgrade is credited as an extension of the subscription, not refunded","evidence":"documented","source_ids":["s20","s3","s33"]},{"type":"annual_billing","what":"Annual billing is cheaper; for example, extra users cost $2.50 a month billed annually against $3 monthly","evidence":"documented","source_ids":["s21"]}],"export":[{"data":"A backup of the organization's data across Zoho Books modules","how":"Click Settings, choose Data Backup (under Developer Space), click Backup Your Data, confirm the email address and continue; a download link is emailed","format":"A compressed file of CSV files","limits":"The download link expires 30 days after the backup; after starting a backup you can't run another for 15 days","source_ids":["s22","s23","s24","s25","s26","s27"]}],"after_cancel":{"access_until":"The end of the current billing cycle if you chose to downgrade then; otherwise right away","data_kept":"Data stays in Zoho Books in read-only mode (you can view it but not change it). If the account is inactive for more than 120 days, the data is permanently deleted","you_lose":["The ability to change data: it becomes read-only","All the data, if the account stays inactive for more than 120 days"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancelling is a downgrade to the Free Plan in Manage Subscription; afterwards the data is read-only","Tick Downgrade automatically at the end of the current billing cycle to keep paid features until the cycle ends; unticked cancels immediately","Zoho's Terms: downgrade or tell Zoho at least 7 days before the renewal date to stop it renewing","Missed the renewal? Zoho's refund policy gives a full refund if you cancel within 5 business days after a monthly renewal or 15 days after an annual one","Back up before cancelling: the link lasts 30 days, and a new backup can't be started for 15 days","Sign in at least once every 120 days, or the data is permanently deleted"]},"sources":[{"id":"s1","url":"https://www.zoho.com/books/help/plan/downgrade-account.html","title":"Downgrade your account","publisher":"vendor","quote":"Log in to your Zoho Books organization.","supports":"where the flow starts"},{"id":"s2","url":"https://www.zoho.com/books/help/plan/downgrade-account.html","title":"Downgrade your account","publisher":"vendor","quote":"Select Manage Subscription under Organization.","supports":"the Manage Subscription step"},{"id":"s3","url":"https://www.zoho.com/books/help/plan/downgrade-account.html","title":"Downgrade your account","publisher":"vendor","quote":"Click Change Plan under Manage Subscription.","supports":"the Change Plan step"},{"id":"s4","url":"https://www.zoho.com/books/help/plan/downgrade-account.html","title":"Downgrade your account","publisher":"vendor","quote":"Hover over Free Plan and click Downgrade.","supports":"choosing the Free Plan"},{"id":"s5","url":"https://www.zoho.com/books/help/plan/downgrade-account.html","title":"Downgrade your account","publisher":"vendor","quote":"Check Downgrade automatically at the end of the current billing cycle to cancel your subscription when the billing cycle ends, or uncheck it to cancel it immediately","supports":"choosing when the cancel takes effect"},{"id":"s6","url":"https://www.zoho.com/books/help/plan/downgrade-account.html","title":"Downgrade your account","publisher":"vendor","quote":"Click Confirm Downgrade.","supports":"the final step"},{"id":"s7","url":"https://www.zoho.com/books/help/plan/downgrade-account.html","title":"Downgrade your account","publisher":"vendor","quote":"Change Plan or Upgrade Plan in the top right corner","supports":"opening the Zoho Store"},{"id":"s8","url":"https://www.zoho.com/books/help/plan/downgrade-account.html","title":"Downgrade your account","publisher":"vendor","quote":"Go to Settings.","supports":"the Settings step"},{"id":"s9","url":"https://www.zoho.com/terms.html","title":"Zoho Terms of Service","publisher":"vendor","quote":"Your subscription will be automatically renewed at the end of each subscription period unless you downgrade your paid subscription plan to a free plan","supports":"automatic renewal"},{"id":"s10","url":"https://www.zoho.com/terms.html","title":"Zoho Terms of Service","publisher":"vendor","quote":"If you do not wish to renew the subscription, you must inform us at least seven days prior to the renewal date.","supports":"the 7-day notice"},{"id":"s11","url":"https://help.zoho.com/portal/helpcenter/articles/what-is-your-refund-policy","title":"What is your refund policy?","publisher":"vendor","quote":"If at anytime during your first month using our service you are dissatisfied","supports":"the monthly refund window"},{"id":"s12","url":"https://help.zoho.com/portal/helpcenter/articles/what-is-your-refund-policy","title":"What is your refund policy?","publisher":"vendor","quote":"If at anytime during your first 45 days using our service you are dissatisfied","supports":"the annual refund window"},{"id":"s13","url":"https://help.zoho.com/portal/helpcenter/articles/what-is-your-refund-policy","title":"What is your refund policy?","publisher":"vendor","quote":"you can cancel your subscription even upto five business days after your renewal date (for monthly subscriptions) or fifteen days after your renewal date (for annual subscriptions)","supports":"a full refund shortly after renewal"},{"id":"s14","url":"https://help.zoho.com/portal/helpcenter/articles/what-is-your-refund-policy","title":"What is your refund policy?","publisher":"vendor","quote":"we will gladly offer you a FULL REFUND for your purchase","supports":"the refund is full"},{"id":"s15","url":"https://help.zoho.com/portal/helpcenter/articles/what-is-your-refund-policy","title":"What is your refund policy?","publisher":"vendor","quote":"payments@zohocorp.com","supports":"where refund questions go"},{"id":"s16","url":"https://www.zoho.com/us/books/pricing/","title":"Zoho Books pricing (US)","publisher":"vendor","quote":"As Zoho Books is a pay-as-you-go service, you are not obligated to sign a contract or commit to continuing your subscription.","supports":"no contract or commitment"},{"id":"s17","url":"https://www.zoho.com/us/books/pricing/","title":"Zoho Books pricing (US)","publisher":"vendor","quote":"1 User + 1 Accountant","supports":"the Free plan users"},{"id":"s18","url":"https://www.zoho.com/us/books/pricing/","title":"Zoho Books pricing (US)","publisher":"vendor","quote":"Up to 1,000 invoices can be created annually","supports":"the Free plan invoice limit"},{"id":"s19","url":"https://www.zoho.com/us/books/pricing/","title":"Zoho Books pricing (US)","publisher":"vendor","quote":"As long as your revenue for the financial year does not exceed the threshold of $50K, Zoho Books's Free Plan is available indefinitely.","supports":"the Free plan revenue limit"},{"id":"s20","url":"https://www.zoho.com/books/help/plan/downgrade-account.html","title":"Downgrade your account","publisher":"vendor","quote":"Select the plan you want to downgrade to by clicking Downgrade under the plan name.","supports":"downgrading to a lower paid plan"},{"id":"s21","url":"https://www.zoho.com/us/books/pricing/","title":"Zoho Books pricing (US)","publisher":"vendor","quote":"$3 per user/month or $2.50 per user/month, billed annually","supports":"annual billing costs less"},{"id":"s22","url":"https://www.zoho.com/books/help/import-export/backup-your-data.html","title":"Back up your data","publisher":"vendor","quote":"Developer Space","supports":"where Data Backup is in Settings"},{"id":"s23","url":"https://www.zoho.com/books/help/import-export/backup-your-data.html","title":"Back up your data","publisher":"vendor","quote":"Backup Your Data","supports":"the backup button"},{"id":"s24","url":"https://www.zoho.com/books/help/import-export/backup-your-data.html","title":"Back up your data","publisher":"vendor","quote":"The compressed file will consist of CSV files that belong to various modules of Zoho Books.","supports":"what the backup contains, and the format"},{"id":"s25","url":"https://www.zoho.com/books/help/import-export/backup-your-data.html","title":"Back up your data","publisher":"vendor","quote":"You will receive the download link delivered to your mail box.","supports":"the link arrives by email"},{"id":"s26","url":"https://www.zoho.com/books/help/import-export/backup-your-data.html","title":"Back up your data","publisher":"vendor","quote":"The download link for your backed up data will expire 30 days post the date of your backup.","supports":"how long the link lasts"},{"id":"s27","url":"https://www.zoho.com/books/help/import-export/backup-your-data.html","title":"Back up your data","publisher":"vendor","quote":"Once a backup is initiated, you can't backup your data for the next 15 days.","supports":"the 15-day wait between backups"},{"id":"s28","url":"https://www.zoho.com/books/help/plan/downgrade-account.html","title":"Downgrade your account","publisher":"vendor","quote":"all your data in Zoho Books will remain in the read-only mode, from where you'll be able to view the data but not perform any actions on it.","supports":"data is read-only after cancelling"},{"id":"s29","url":"https://www.zoho.com/us/books/kb/subscription/cancel-subscription.html","title":"What happens to the data in my Zoho Books organization if I cancel my subscription?","publisher":"vendor","quote":"Your data will remain in Zoho Books even after you cancel your subscription.","supports":"data is kept"},{"id":"s30","url":"https://www.zoho.com/us/books/kb/subscription/cancel-subscription.html","title":"What happens to the data in my Zoho Books organization if I cancel my subscription?","publisher":"vendor","quote":"If your Zoho Books account remains inactive for more than 120 days, the data in your account will be permanently deleted","supports":"deletion after 120 days of inactivity"},{"id":"s31","url":"https://www.zoho.com/us/books/kb/subscription/cancel-subscription.html","title":"What happens to the data in my Zoho Books organization if I cancel my subscription?","publisher":"vendor","quote":"Before canceling your subscription, you can either export or back up the data in your Zoho Books organization.","supports":"export or back up first"},{"id":"s32","url":"https://www.zoho.com/us/books/kb/subscription/cancel-subscription.html","title":"What happens to the data in my Zoho Books organization if I cancel my subscription?","publisher":"vendor","quote":"Ensure that you access your account at least once every 120 days to keep your data intact.","supports":"sign in every 120 days"},{"id":"s33","url":"https://help.zoho.com/portal/helpcenter/articles/what-is-your-refund-policy","title":"What is your refund policy?","publisher":"vendor","quote":"In case of partial downgrade of annual subscription, you will be provided credits in the form of extension of subscription for the active licenses.","supports":"annual partial downgrades get a subscription extension, not cash"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Which user role can change the subscription is not stated","The on-screen confirmation after Confirm Downgrade is not documented","Per-module exports (Import/Export help) were not read; only the full backup is described","Plan prices on Zoho Books' pricing page couldn't be read, so they aren't quoted","Apple or Google billing, Zoho One bundles and reseller-billed subscriptions weren't researched, and two Zoho Books help index pages couldn't be read"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Downgrade: an annual partial downgrade is credited as a subscription extension (s33)","Re-checked the cancel steps, the Terms' auto-renewal and 7-day notice, the refund windows, the 120-day inactivity deletion, backup and Free plan limits; all confirmed","The Books subscription help index lists no App Store, Google Play or reseller article, so no route is added"]}},"delete_account":{"url":"https://accounts.zoho.com/u/h#setting/closeaccount","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"zoho_books","name":"Zoho Books","recipes":[{"id":"replace-zoho-books","title":"Small business accounting","best_year_one_net":null}]},"page":"https://stackcut.io/cancel/zoho_books","json":"https://stackcut.io/exits/zoho_books.json","evidence":{"packet_revision":"e2cbd51aa36cf388b2cb9abdc189cc96eb496bb30b5164bf6ce8aa9e4212fb84","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"zoho-books--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"zoho_crm","name":"Zoho CRM","category":"marketing_sales","website":"https://www.zoho.com/crm/","domains":["zoho.com"],"summary":"Open the profile icon, Manage (Zoho Store), and switch to the Free Edition, or email cancellation@zohocorp.com at least seven days before renewal; paid plans auto-renew. Back up first: Free has no included backups. Full refunds in the first month (monthly), 45 days (annual), or shortly after a renewal.","routes":[{"channel":"direct_web","applies_to":"Zoho CRM paid editions bought online, billed monthly or yearly through the Zoho Store","who":"A Zoho CRM administrator (the help page doesn't name the required role)","method":"self_serve","start_url":null,"steps":[{"do":"Back up your data first (Setup > Data Administration > Data Backup): once on the Free Edition, a backup has to be bought as an add-on","expect":null},{"do":"In Zoho CRM, click the profile icon and select Manage","expect":"the Zoho Store page"},{"do":"To stop paying, switch to the Free Edition. To pay less instead, use Change Plan (users, pay period or plan) or Downgrade Users/Add-Ons","expect":null},{"do":"If you don't move to Free, email Zoho's payments team at cancellation@zohocorp.com (the address its billing FAQ gives for cancelling) at least seven days before the renewal date to say you don't want to renew","expect":null}],"confirm_by":null,"effective":null,"notice":"The subscription renews automatically at the end of each period unless you downgrade to a free plan or tell Zoho, at least seven days before the renewal date, that you don't want to renew","refund":"Full refund if you're dissatisfied in the first month (monthly) or first 45 days (annual). If you forget to cancel before a renewal, you can cancel up to five business days (monthly) or fifteen days (annual) after the renewal date for a full refund. Partial downgrades earn credit as a subscription extension. Questions: payments@zohocorp.com","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s33","s34"]}],"pay_less":[{"type":"free_plan","what":"Zoho CRM's Free Edition supports up to 3 users with the essentials such as leads, documents and mobile apps. If you're over the new edition's record limit, you can still edit existing records but can't create new ones","evidence":"documented","source_ids":["s14","s15"]},{"type":"seat_reduction","what":"Cancel user licenses whenever you want: profile icon, Manage, then Downgrade Users/Add-Ons on the Zoho Store page, choose how many to remove, and confirm","evidence":"documented","source_ids":["s2","s4","s16"]},{"type":"downgrade","what":"Change Plan lets you move to a cheaper edition or change the pay period; partial downgrades on a paid plan are credited as an extension of the subscription","evidence":"documented","source_ids":["s5","s12"]}],"export":[{"data":"Your CRM data, including File Upload and Image Upload field data","how":"Sign in with administrative privileges, go to Setup > Data Administration > Data Backup and choose when the backup runs","format":".CSV files in a single .ZIP archive","limits":"Needs an administrative profile; Ultimate Edition includes four backups without payment (allowances differ by edition), and the Free Edition must buy a one-time backup add-on, so back up before switching to Free; the download link stays active for at most 7 days","source_ids":["s17","s18","s19","s20","s21","s22","s34"]}],"after_cancel":{"access_until":null,"data_kept":"Zoho keeps data related to user activities for audits and legal requirements for up to two years, then scrubs it. Terminating a Zoho user account deletes all data in it, and a closed CRM account can't be reactivated. On the Free Edition, Zoho may terminate an unpaid account inactive for 120 days in a row and delete its data (with prior notice)","you_lose":["Paid-edition features and users beyond the Free Edition's 3","The ability to create records beyond the new edition's limits (existing records stay editable)","Everything, if you delete the CRM account: closed accounts can't be reactivated"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Unless you switch to Free, email cancellation@zohocorp.com at least seven days before the renewal date to say you don't want to renew","Forgot to cancel? You can still cancel and ask for a full refund up to five business days (monthly) or fifteen days (annual) after the renewal date","Deleting the CRM account needs the Free Edition or a cancelled subscription and all users deactivated; the Delete CRM account link (Setup > General > Company Settings) appears seven days later","To switch from annual to monthly billing, email payments@zohocorp.com","Back up data before switching to Free (Setup > Data Administration > Data Backup): the Free Edition has to buy a backup add-on; the download link expires after 7 days"]},"sources":[{"id":"s1","url":"https://help.zoho.com/portal/en/kb/crm-nextgen/security-control/manage-subscriptions/articles/nextgen-manage-subscriptions","title":"Manage Subscriptions (Zoho CRM)","publisher":"vendor","quote":"If you no longer need the paid plan, you can switch to the free edition.","supports":"moving to the Free Edition"},{"id":"s2","url":"https://help.zoho.com/portal/en/kb/crm-nextgen/security-control/manage-subscriptions/articles/nextgen-manage-subscriptions","title":"Manage Subscriptions (Zoho CRM)","publisher":"vendor","quote":"Go to the profile icon and click Manage.","supports":"where subscription changes start"},{"id":"s3","url":"https://help.zoho.com/portal/en/kb/crm-nextgen/security-control/manage-subscriptions/articles/nextgen-manage-subscriptions","title":"Manage Subscriptions (Zoho CRM)","publisher":"vendor","quote":"switch to the free edition","supports":"the switch to the Free Edition option"},{"id":"s4","url":"https://help.zoho.com/portal/en/kb/crm-nextgen/security-control/manage-subscriptions/articles/nextgen-manage-subscriptions","title":"Manage Subscriptions (Zoho CRM)","publisher":"vendor","quote":"On the Zoho Store page, click Upgrade Users/Add-ons or Downgrade Users/Add-Ons.","supports":"reducing users and add-ons"},{"id":"s5","url":"https://help.zoho.com/portal/en/kb/crm-nextgen/security-control/manage-subscriptions/articles/nextgen-manage-subscriptions","title":"Manage Subscriptions (Zoho CRM)","publisher":"vendor","quote":"If you change your mind to revise your preference, you can change the number of users, or the pay period or even the plan by clicking Change Plan","supports":"the Change Plan option"},{"id":"s6","url":"https://www.zoho.com/terms.html","title":"Zoho Terms of Service","publisher":"vendor","quote":"Your subscription will be automatically renewed at the end of each subscription period unless you downgrade your paid subscription plan to a free plan","supports":"auto-renewal, and downgrading to Free stops it"},{"id":"s7","url":"https://www.zoho.com/terms.html","title":"Zoho Terms of Service","publisher":"vendor","quote":"If you do not wish to renew the subscription, you must inform us at least seven days prior to the renewal date.","supports":"the seven-day notice of non-renewal"},{"id":"s8","url":"https://help.zoho.com/portal/helpcenter/articles/what-is-your-refund-policy","title":"What is your refund policy?","publisher":"vendor","quote":"If at anytime during your first month using our service you are dissatisfied","supports":"the first-month refund for monthly plans"},{"id":"s9","url":"https://help.zoho.com/portal/helpcenter/articles/what-is-your-refund-policy","title":"What is your refund policy?","publisher":"vendor","quote":"If at anytime during your first 45 days using our service you are dissatisfied","supports":"the 45-day refund for annual plans"},{"id":"s10","url":"https://help.zoho.com/portal/helpcenter/articles/what-is-your-refund-policy","title":"What is your refund policy?","publisher":"vendor","quote":"cancel your subscription even upto five business days after your renewal date","supports":"the refund window after a monthly renewal"},{"id":"s11","url":"https://help.zoho.com/portal/helpcenter/articles/what-is-your-refund-policy","title":"What is your refund policy?","publisher":"vendor","quote":"fifteen days after your renewal date (for annual subscriptions)","supports":"the refund window after an annual renewal"},{"id":"s12","url":"https://help.zoho.com/portal/helpcenter/articles/what-is-your-refund-policy","title":"What is your refund policy?","publisher":"vendor","quote":"you will be provided credits in the form of extension of subscription","supports":"credit for partial downgrades"},{"id":"s13","url":"https://help.zoho.com/portal/helpcenter/articles/what-is-your-refund-policy","title":"What is your refund policy?","publisher":"vendor","quote":"For questions, please e-mail payments@zohocorp.com","supports":"where to ask about refunds"},{"id":"s14","url":"https://www.zoho.com/crm/zohocrm-pricing.html","title":"Zoho CRM pricing","publisher":"vendor","quote":"Yes, Zoho CRM does have free edition that supports upto 3 users and comes with the essentials like leads, documents, and mobile apps","supports":"the Free Edition"},{"id":"s15","url":"https://help.zoho.com/portal/en/kb/crm-nextgen/security-control/manage-subscriptions/articles/nextgen-manage-subscriptions","title":"Manage Subscriptions (Zoho CRM)","publisher":"vendor","quote":"When you downgrade your edition, if you have already reached the record creation limit for the new edition, you will not be able to create new records.","supports":"record limits after a downgrade"},{"id":"s16","url":"https://help.zoho.com/portal/en/kb/crm-nextgen/security-control/manage-subscriptions/articles/nextgen-manage-subscriptions","title":"Manage Subscriptions (Zoho CRM)","publisher":"vendor","quote":"You can purchase or cancel user licenses whenever you want in Zoho CRM.","supports":"cancelling user licenses"},{"id":"s17","url":"https://help.zoho.com/portal/en/kb/crm/data-administration/data-backup/articles/requesting-data-backup","title":"Data Backup | Online Help - Zoho CRM","publisher":"vendor","quote":"Users with administrative profile can request for data backup.","supports":"who can back up data"},{"id":"s18","url":"https://help.zoho.com/portal/en/kb/crm/data-administration/data-backup/articles/requesting-data-backup","title":"Data Backup | Online Help - Zoho CRM","publisher":"vendor","quote":"Go to Setup > Data Administration > Data Backup","supports":"where backups are requested"},{"id":"s19","url":"https://help.zoho.com/portal/en/kb/crm/data-administration/data-backup/articles/requesting-data-backup","title":"Data Backup | Online Help - Zoho CRM","publisher":"vendor","quote":"The exported CRM data will be in.CSV format, compressed in a single archived (*.ZIP) file.","supports":"the backup format"},{"id":"s20","url":"https://help.zoho.com/portal/en/kb/crm/data-administration/data-backup/articles/requesting-data-backup","title":"Data Backup | Online Help - Zoho CRM","publisher":"vendor","quote":"Backup download link remains active for a maximum of 7 days from the date of backup creation.","supports":"how long the download link lasts"},{"id":"s21","url":"https://help.zoho.com/portal/en/kb/crm/data-administration/data-backup/articles/requesting-data-backup","title":"Data Backup | Online Help - Zoho CRM","publisher":"vendor","quote":"Ultimate Edition users can avail four backups without any payment","supports":"free backup allowance"},{"id":"s22","url":"https://help.zoho.com/portal/en/kb/crm/data-administration/data-backup/articles/requesting-data-backup","title":"Data Backup | Online Help - Zoho CRM","publisher":"vendor","quote":"The backup includes data from the 'File Upload' and 'Image Upload' fields.","supports":"what the backup includes"},{"id":"s23","url":"https://help.zoho.com/portal/en/kb/crm/faqs/billing-payments/articles/faqs-on-billing-and-payments","title":"FAQ: Billing and Payments (Zoho CRM)","publisher":"vendor","quote":"You have the flexibility to upgrade, downgrade, or cancel your service at any time, without constraints.","supports":"cancel at any time"},{"id":"s24","url":"https://help.zoho.com/portal/en/kb/crm/faqs/billing-payments/articles/faqs-on-billing-and-payments","title":"FAQ: Billing and Payments (Zoho CRM)","publisher":"vendor","quote":"Zoho will retain the data related to user activities for audits and legal requirements for a maximum of two years","supports":"data kept after you stop renewing"},{"id":"s25","url":"https://help.zoho.com/portal/en/kb/crm/faqs/billing-payments/articles/faqs-on-billing-and-payments","title":"FAQ: Billing and Payments (Zoho CRM)","publisher":"vendor","quote":"Once an account is closed, reactivation is not possible.","supports":"closing is final"},{"id":"s26","url":"https://help.zoho.com/portal/en/kb/crm/faqs/billing-payments/articles/faqs-on-billing-and-payments","title":"FAQ: Billing and Payments (Zoho CRM)","publisher":"vendor","quote":"If you're subscribed to a paid edition, you must first downgrade to the Free Edition or cancel your subscription entirely.","supports":"deleting the account needs Free or a cancelled plan"},{"id":"s27","url":"https://help.zoho.com/portal/en/kb/crm/faqs/billing-payments/articles/faqs-on-billing-and-payments","title":"FAQ: Billing and Payments (Zoho CRM)","publisher":"vendor","quote":"A week (seven days) after the deactivation of the account's last active user or the cancellation of your subscription","supports":"when the delete link appears"},{"id":"s28","url":"https://help.zoho.com/portal/en/kb/crm/faqs/billing-payments/articles/faqs-on-billing-and-payments","title":"FAQ: Billing and Payments (Zoho CRM)","publisher":"vendor","quote":"If the account has multiple active users, you must deactivate all users before deleting the account.","supports":"users must be deactivated before deleting"},{"id":"s29","url":"https://help.zoho.com/portal/en/kb/crm/faqs/billing-payments/articles/faqs-on-billing-and-payments","title":"FAQ: Billing and Payments (Zoho CRM)","publisher":"vendor","quote":"Go to Setup > General > Company Settings.","supports":"where the delete link is"},{"id":"s30","url":"https://help.zoho.com/portal/en/kb/crm/faqs/billing-payments/articles/faqs-on-billing-and-payments","title":"FAQ: Billing and Payments (Zoho CRM)","publisher":"vendor","quote":"Please reach out to payments@zohocorp.com to switch your payment method from annual to monthly.","supports":"switching annual to monthly"},{"id":"s31","url":"https://www.zoho.com/terms.html","title":"Zoho Terms of Service","publisher":"vendor","quote":"Termination of user account will include denial of access to all Services, deletion of information in your user account such as your email address and password","supports":"terminating a Zoho user account deletes its data"},{"id":"s32","url":"https://www.zoho.com/crm/zohocrm-pricing.html","title":"Zoho CRM pricing","publisher":"vendor","quote":"You are not bound by any contracts or commitments. Zoho CRM is a pay-as-you-go service (monthly or yearly)","supports":"no long-term contract"},{"id":"s33","url":"https://help.zoho.com/portal/en/kb/crm/faqs/billing-payments/articles/faqs-on-billing-and-payments","title":"FAQ: Billing and Payments (Zoho CRM)","publisher":"vendor","quote":"Contact the payments team at cancellation@zohocorp.com to cancel your Zoho account.","supports":"the email address for cancelling"},{"id":"s34","url":"https://help.zoho.com/portal/en/kb/crm/data-administration/data-backup/articles/requesting-data-backup","title":"Data Backup | Online Help - Zoho CRM","publisher":"vendor","quote":"Users with the free edition of Zoho CRM have to purchase onetime data backup add-on or upgrade to a paid edition","supports":"the Free Edition has no included backups"},{"id":"s35","url":"https://www.zoho.com/terms.html","title":"Zoho Terms of Service","publisher":"vendor","quote":"terminate unpaid user accounts that are inactive for a continuous period of 120 days. In the event of such termination, all data associated with such user account will be deleted.","supports":"inactive unpaid accounts can be deleted"}],"verification":{"level":"partial","checked_on":"2026-09-29","by":"stackcut-research","unverified":["The exact Zoho Store button for switching to the Free Edition, and when a switch or cancellation takes effect, are not described step by step","The Terms don't say how to give the seven-day non-renewal notice; the packet uses the cancellation address from Zoho's billing FAQ","Which Zoho CRM role can manage the subscription is not stated","Sales-led or reseller-billed Zoho CRM contracts, and nonprofit or startup programs, were not researched"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"partial","notes":["Added the documented cancel address (cancellation@zohocorp.com, billing FAQ) for the seven-day non-renewal notice (step, tip, summary)","Back up before switching to Free: the Free Edition must buy a backup add-on (new first step, export limits, tip, summary)","data_kept: unpaid accounts inactive for 120 days can be terminated and their data deleted (Terms)","Still unconfirmed: which role can manage the subscription, and the exact Free Edition switch button"]}},"delete_account":{"url":"https://accounts.zoho.com/u/h#setting/closeaccount","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"zoho_crm","name":"Zoho CRM","recipes":[{"id":"replace-zoho-crm","title":"Sales CRM","best_year_one_net":190}]},"page":"https://stackcut.io/cancel/zoho_crm","json":"https://stackcut.io/exits/zoho_crm.json","evidence":{"packet_revision":"5c6404e00212a9600306f0006790cbbb1361606af356efd56c10669282a3ba3b","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"zoho-crm--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"zoho_mail","name":"Zoho Mail","category":"communication","website":"https://www.zoho.com/mail/","domains":["zoho.com","zohomail.com"],"summary":"An admin cancels in the Zoho Mail Admin Console: Subscription, Overview, Manage Subscription, Change Plan, then the Cancel Subscription link. The organization moves to the free plan, or is locked where no free plan exists, so back up first. Zoho's Terms want notice seven days before renewal.","routes":[{"channel":"direct_web","label":"Cancel the subscription","applies_to":"Zoho Mail and Zoho Workplace plans for an organization, billed by Zoho monthly or yearly","who":"An administrator allowed to manage the organization's subscription (whether other admins may do so is configurable)","method":"self_serve","start_url":"https://mailadmin.zoho.com/cpanel/home.do","steps":[{"do":"Log in to the Zoho Mail Admin Console, open Subscription and select Overview","expect":"your plan details along with the list of licenses and add-ons you own"},{"do":"Click Manage Subscription, then select Change Plan","expect":"all available plans, including your current one"},{"do":"Scroll down the plan details and click the Cancel Subscription link","expect":null},{"do":"Enter the required details and follow the on-screen instructions. Zoho Store's general cancel guide: choose a reason, tick the box to stay on your plan until the end of the billing cycle (or leave it unticked to downgrade now), then click Move to Free Edition","expect":"Move to Free Edition"}],"confirm_by":"Zoho Store's general guide says you receive a confirmation that your subscription has been successfully downgraded","effective":"The organization moves to the free plan and premium features are disabled, right away or at the end of the billing cycle if you chose that. Where no free plan is offered, the organization account is locked","notice":"Zoho's Terms: plans renew automatically unless you downgrade to a free plan; if you don't want to renew, tell Zoho at least seven days before the renewal date","refund":"Zoho's refund policy: a full refund if you're dissatisfied in your first month (monthly) or first 45 days (annual), or if you cancel within five business days after a monthly renewal or fifteen days after an annual one; questions to payments@zohocorp.com","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s11","s12","s13","s14","s15","s16","s17","s30","s43","s44","s45"]},{"channel":"direct_web","label":"Close the organization account","applies_to":"Organizations that want every user and all data removed, after the subscription is cancelled","who":"The organization's Super Administrator","method":"self_serve","start_url":"https://accounts.zoho.com/u/h","steps":[{"do":"First cancel any active Zoho Mail subscription, remove every domain mapped to the organization, and delete the organization, selecting the All Zoho services option","expect":null},{"do":"Log in to Zoho Accounts; in the left pane click Settings and go to the Close Account section","expect":"Close Organization"},{"do":"Click Close Organization and enter your password to verify your identity","expect":null},{"do":"Give feedback, click Close Account, then enter your password again","expect":null}],"confirm_by":null,"effective":"All users and data of the organization's Zoho Mail and related Zoho services are permanently deleted or disassociated","notice":null,"refund":null,"fees":null,"source_ids":["s18","s19","s20","s21","s22","s23","s24","s25"]}],"pay_less":[{"type":"free_plan","what":"Mail Free: up to 5 users, 5 GB of mail storage each, and one domain with web-only access. It is offered only in selected data centers","evidence":"documented","source_ids":["s26","s27","s28","s12"]},{"type":"downgrade","what":"Move to a cheaper plan: Manage Subscription, Change Plan, then Downgrade next to the plan you want and Proceed to Pay. A monthly subscription has to switch to yearly billing to downgrade, and features of the higher plan (storage, configurations, tools) are lost","evidence":"documented","source_ids":["s29","s31","s32","s33"]},{"type":"annual_billing","what":"Annual billing is about 20% cheaper than monthly","evidence":"documented","source_ids":["s34"]}],"export":[{"data":"A user's own emails, folder by folder","how":"In Zoho Mail, go to Settings, then Import/ Export, choose the folder in the Export section and the period; a notification email brings a download link","format":"Zip file","limits":null,"source_ids":["s35","s36"]},{"data":"Whole mailboxes of the organization's users","how":"An admin opens the Admin Console, Mail Settings, Export Mail Account, and schedules an export","format":"ZIP (all plans) or PST (paid plans only)","limits":"Up to 50 users at a time in ZIP and 10 in PST; exports stay available for 30 days from the date of export","source_ids":["s37","s38","s39","s40"]}],"after_cancel":{"access_until":"Premium features stop when the downgrade takes effect (now, or at the end of the billing cycle if you chose that); the organization continues on the free plan where it is offered","data_kept":"On the free plan the account stays, limited to free features. Where no free plan exists the organization account is locked and inaccessible. Zoho may terminate unpaid accounts inactive for 120 days in a row, and termination deletes all data. Closing the organization permanently deletes all users and data","you_lose":["Premium features, extra storage, configurations and productivity tools of the paid plan","Access to the whole organization account, where no free plan is offered in your region","All users and data, if you close the organization account"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":"Zoho Store's general cancel guide asks you to choose a reason before Move to Free Edition","tips":["Back up before cancelling: where no free plan is offered, cancelling locks the organization account, and data can't be recovered once the organization is deleted","Zoho's Terms: tell Zoho at least seven days before the renewal date if you don't want to renew","Missed the renewal? Zoho's refund policy gives a full refund if you cancel within five business days after a monthly renewal or fifteen days after an annual one","Downgrading a monthly plan to a cheaper plan requires switching to yearly billing","Closing the account needs the subscription cancelled, all domains removed and the organization deleted with All Zoho services selected","If you subscribed in the Zoho Mail iPhone app and Apple bills you, cancel with Apple: Settings, your name, Subscriptions. Zoho's help doesn't cover App Store billing"]},"sources":[{"id":"s1","url":"https://www.zoho.com/mail/help/adminconsole/manage-subscription.html","title":"Managing your Zoho Mail / Zoho Workplace Subscriptions","publisher":"vendor","quote":"Log in to Zoho Mail Admin Console. Navigate to Subscription and select Overview.","supports":"where cancelling starts"},{"id":"s2","url":"https://www.zoho.com/mail/help/adminconsole/manage-subscription.html","title":"Managing your Zoho Mail / Zoho Workplace Subscriptions","publisher":"vendor","quote":"You can view your plan details along with the list of licenses and add-ons you own.","supports":"what the Overview shows"},{"id":"s3","url":"https://www.zoho.com/mail/help/adminconsole/manage-subscription.html","title":"Managing your Zoho Mail / Zoho Workplace Subscriptions","publisher":"vendor","quote":"Click Manage Subscription.","supports":"the Manage Subscription step"},{"id":"s4","url":"https://www.zoho.com/mail/help/adminconsole/manage-subscription.html","title":"Managing your Zoho Mail / Zoho Workplace Subscriptions","publisher":"vendor","quote":"select Change Plan to view all available plans, including your current one.","supports":"the Change Plan step"},{"id":"s5","url":"https://www.zoho.com/mail/help/adminconsole/manage-subscription.html","title":"Managing your Zoho Mail / Zoho Workplace Subscriptions","publisher":"vendor","quote":"Scroll down the plan details displayed, to view the Cancel Subscription link.","supports":"the Cancel Subscription link"},{"id":"s6","url":"https://www.zoho.com/mail/help/adminconsole/manage-subscription.html","title":"Managing your Zoho Mail / Zoho Workplace Subscriptions","publisher":"vendor","quote":"Enter the required details and follow the on-screen instructions to cancel your subscription.","supports":"the final step"},{"id":"s7","url":"https://www.zoho.com/mail/help/adminconsole/manage-subscription.html","title":"Managing your Zoho Mail / Zoho Workplace Subscriptions","publisher":"vendor","quote":"Once you cancel your subscription, your Zoho Mail account will be automatically moved to the free plan.","supports":"cancelling moves the account to the free plan"},{"id":"s8","url":"https://www.zoho.com/mail/help/adminconsole/manage-subscription.html","title":"Managing your Zoho Mail / Zoho Workplace Subscriptions","publisher":"vendor","quote":"If this applies to your region, canceling your subscription will result in your organization account being locked and inaccessible.","supports":"the account is locked where no free plan exists"},{"id":"s9","url":"https://www.zoho.com/mail/help/adminconsole/manage-subscription.html","title":"Managing your Zoho Mail / Zoho Workplace Subscriptions","publisher":"vendor","quote":"Ensure that you have backup of all the data before canceling your subscription, as the data can't be recovered once the organization has been deleted.","supports":"back up before cancelling"},{"id":"s10","url":"https://www.zoho.com/mail/help/adminconsole/manage-subscription.html","title":"Managing your Zoho Mail / Zoho Workplace Subscriptions","publisher":"vendor","quote":"You can also control whether other administrators are allowed to manage the organization's subscription.","supports":"who can manage the subscription"},{"id":"s11","url":"https://www.zoho.com/mail/help/adminconsole/subscription.html","title":"Flexible subscription and extra storage options - Zoho Mail","publisher":"vendor","quote":"All premium features you have been using will be disabled, and you'll be limited to the features offered in the free version of Zoho Mail.","supports":"what cancelling disables"},{"id":"s12","url":"https://www.zoho.com/mail/help/adminconsole/subscription.html","title":"Flexible subscription and extra storage options - Zoho Mail","publisher":"vendor","quote":"Please note that our free plan is currently available only in selected data centers and may not be accessible in all regions.","supports":"the free plan isn't offered everywhere"},{"id":"s13","url":"https://www.zoho.com/store/customer/cancel-subscription.html","title":"Cancel Subscription (Zoho Store)","publisher":"vendor","quote":"Choose a reason for canceling your subscription and click Move to Free Edition to proceed.","supports":"the reason prompt and the final button (general Zoho Store guide)"},{"id":"s14","url":"https://www.zoho.com/store/customer/cancel-subscription.html","title":"Cancel Subscription (Zoho Store)","publisher":"vendor","quote":"If you prefer to remain on your current plan until the end of your billing cycle, check the box.","supports":"keeping the plan until the cycle ends"},{"id":"s15","url":"https://www.zoho.com/store/customer/cancel-subscription.html","title":"Cancel Subscription (Zoho Store)","publisher":"vendor","quote":"you will receive a confirmation indicating that your subscription has been successfully downgraded","supports":"how to confirm it worked"},{"id":"s16","url":"https://www.zoho.com/terms.html","title":"Zoho Terms of Service","publisher":"vendor","quote":"Your subscription will be automatically renewed at the end of each subscription period unless you downgrade your paid subscription plan to a free plan","supports":"auto-renewal"},{"id":"s17","url":"https://www.zoho.com/terms.html","title":"Zoho Terms of Service","publisher":"vendor","quote":"If you do not wish to renew the subscription, you must inform us at least seven days prior to the renewal date.","supports":"the seven-day notice"},{"id":"s18","url":"https://www.zoho.com/mail/help/sign-out-account.html","title":"Closing email Account - Zoho Mail","publisher":"vendor","quote":"In case you have an active Zoho Mail Subscription, you need to cancel the Subscription before closing the account.","supports":"cancel before closing"},{"id":"s19","url":"https://www.zoho.com/mail/help/sign-out-account.html","title":"Closing email Account - Zoho Mail","publisher":"vendor","quote":"If you are a Super Administrator of an account, you will be able to close the account only after the following actions are completed","supports":"who can close the account"},{"id":"s20","url":"https://www.zoho.com/mail/help/sign-out-account.html","title":"Closing email Account - Zoho Mail","publisher":"vendor","quote":"You need to remove all the domains mapped under your organization before you delete the organization.","supports":"remove domains first"},{"id":"s21","url":"https://www.zoho.com/mail/help/sign-out-account.html","title":"Closing email Account - Zoho Mail","publisher":"vendor","quote":"While deleting the organization, ensure to select the All Zoho services option.","supports":"delete the organization first"},{"id":"s22","url":"https://www.zoho.com/mail/help/sign-out-account.html","title":"Closing email Account - Zoho Mail","publisher":"vendor","quote":"In the left pane, click Settings and then navigate to the Close Account section.","supports":"where closing starts"},{"id":"s23","url":"https://www.zoho.com/mail/help/sign-out-account.html","title":"Closing email Account - Zoho Mail","publisher":"vendor","quote":"In the Close Account section, click Close Organization.","supports":"the Close Organization step"},{"id":"s24","url":"https://www.zoho.com/mail/help/sign-out-account.html","title":"Closing email Account - Zoho Mail","publisher":"vendor","quote":"Provide us your feedback and click Close Account.","supports":"the final step"},{"id":"s25","url":"https://www.zoho.com/mail/help/sign-out-account.html","title":"Closing email Account - Zoho Mail","publisher":"vendor","quote":"all users and data associated with your app-specific Zoho services (Zoho Mail, Zoho One, Zoho Directory, Cliq, Connect, Forms, and Vault) will be permanently deleted or disassociated.","supports":"what closing deletes"},{"id":"s26","url":"https://www.zoho.com/mail/help/adminconsole/subscription.html","title":"Flexible subscription and extra storage options - Zoho Mail","publisher":"vendor","quote":"up to 5 users to an organization","supports":"free plan user limit"},{"id":"s27","url":"https://www.zoho.com/mail/help/adminconsole/subscription.html","title":"Flexible subscription and extra storage options - Zoho Mail","publisher":"vendor","quote":"each user gets up to 5 GB of free mail storage","supports":"free plan storage"},{"id":"s28","url":"https://www.zoho.com/mail/help/adminconsole/subscription.html","title":"Flexible subscription and extra storage options - Zoho Mail","publisher":"vendor","quote":"one domain for free with web-only access","supports":"free plan domain and access"},{"id":"s29","url":"https://www.zoho.com/mail/help/adminconsole/manage-subscription.html","title":"Managing your Zoho Mail / Zoho Workplace Subscriptions","publisher":"vendor","quote":"Choose the plan you'd like to downgrade to, and click the Downgrade button next to it.","supports":"the downgrade step"},{"id":"s30","url":"https://help.zoho.com/portal/helpcenter/articles/what-is-your-refund-policy","title":"What is your refund policy?","publisher":"vendor","quote":"you can cancel your subscription even upto five business days after your renewal date (for monthly subscriptions) or fifteen days after your renewal date (for annual subscriptions)","supports":"refund windows after renewal"},{"id":"s31","url":"https://www.zoho.com/mail/help/adminconsole/manage-subscription.html","title":"Managing your Zoho Mail / Zoho Workplace Subscriptions","publisher":"vendor","quote":"Review the details of your selected plan. Once you've verified everything, click Proceed to Pay to continue.","supports":"confirming a downgrade"},{"id":"s32","url":"https://www.zoho.com/mail/help/adminconsole/manage-subscription.html","title":"Managing your Zoho Mail / Zoho Workplace Subscriptions","publisher":"vendor","quote":"If you're on a monthly subscription, downgrading your plan will require switching to a yearly billing cycle.","supports":"monthly plans must go yearly to downgrade"},{"id":"s33","url":"https://www.zoho.com/mail/help/adminconsole/manage-subscription.html","title":"Managing your Zoho Mail / Zoho Workplace Subscriptions","publisher":"vendor","quote":"When you downgrade to a lower plan, you will lose access to the features available in your current plan.","supports":"what a downgrade loses"},{"id":"s34","url":"https://www.zoho.com/mail/zohomail-pricing.html","title":"Zoho Mail pricing","publisher":"vendor","quote":"We offer a 20% percent discount (approximate) if you choose annual billing.","supports":"the annual discount"},{"id":"s35","url":"https://www.zoho.com/mail/help/import-export-emails.html","title":"Import / Export Emails","publisher":"vendor","quote":"In the Export section, choose the folder from which you want to export the emails.","supports":"how a user exports email"},{"id":"s36","url":"https://www.zoho.com/mail/help/import-export-emails.html","title":"Import / Export Emails","publisher":"vendor","quote":"you will receive a notification email with a link to download the exported emails as a .zip file.","supports":"the export format and delivery"},{"id":"s37","url":"https://www.zoho.com/mail/help/adminconsole/email-backup.html","title":"Email Export and Recovery","publisher":"vendor","quote":"Navigate to Mail Settings and select Export Mail Account.","supports":"where admins export mailboxes"},{"id":"s38","url":"https://www.zoho.com/mail/help/adminconsole/email-backup.html","title":"Email Export and Recovery","publisher":"vendor","quote":"The option to export data in PST format is available only to the organization users who have subscribed to one of our paid plans.","supports":"PST needs a paid plan"},{"id":"s39","url":"https://www.zoho.com/mail/help/adminconsole/email-backup.html","title":"Email Export and Recovery","publisher":"vendor","quote":"A maximum of only 50 users can be exported at once in the ZIP file format.","supports":"export batch limit"},{"id":"s40","url":"https://www.zoho.com/mail/help/adminconsole/email-backup.html","title":"Email Export and Recovery","publisher":"vendor","quote":"The exported data will only be available for 30 days from the date of export.","supports":"how long exports stay available"},{"id":"s41","url":"https://www.zoho.com/terms.html","title":"Zoho Terms of Service","publisher":"vendor","quote":"We reserve the right to terminate unpaid user accounts that are inactive for a continuous period of 120 days.","supports":"inactive free accounts may be terminated"},{"id":"s42","url":"https://www.zoho.com/terms.html","title":"Zoho Terms of Service","publisher":"vendor","quote":"deletion of all data in your user account","supports":"termination deletes data"},{"id":"s43","url":"https://help.zoho.com/portal/helpcenter/articles/what-is-your-refund-policy","title":"What is your refund policy?","publisher":"vendor","quote":"If at anytime during your first 45 days using our service you are dissatisfied","supports":"the 45-day window for annual plans"},{"id":"s44","url":"https://help.zoho.com/portal/helpcenter/articles/what-is-your-refund-policy","title":"What is your refund policy?","publisher":"vendor","quote":"If at anytime during your first month using our service you are dissatisfied","supports":"the first-month window for monthly plans"},{"id":"s45","url":"https://www.zoho.com/mail/help/adminconsole/manage-subscription.html","title":"Managing your Zoho Mail / Zoho Workplace Subscriptions","publisher":"vendor","quote":"payments@zohocorp.com","supports":"where refund questions go"},{"id":"s46","url":"https://apps.apple.com/us/app/zoho-mail-email-and-calendar/id909262651","title":"Zoho Mail on the App Store","publisher":"platform","quote":"The Zoho Mail mobile app is available for free.","supports":"the Zoho Mail iPhone app listing"},{"id":"s47","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"Apple's cancel steps, for a subscription Apple bills"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["Zoho Mail's help stops at 'follow the on-screen instructions'; the reason prompt, end-of-cycle checkbox, Move to Free Edition button and confirmation come from Zoho Store's general cancel guide, not a Zoho Mail page","The iPhone app lists in-app purchases (Standard and Pro), but no Zoho help page covers cancelling them, so there is no Apple or Google route","How to reduce user licenses isn't documented on the Zoho Mail subscription pages","Plan prices aren't quoted here; they're on Zoho Mail's pricing page","Which refund window applies to monthly plans (first month) and which to annual plans (first 45 days) hasn't been re-confirmed; Zoho's refund policy page (help.zoho.com) states them","The steps for closing the organization account haven't been re-confirmed against Zoho Mail's Close Account help page; each quoted step is still on that page"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"partial","notes":["Re-checked the cancel route against Zoho Mail's Manage Subscription and Subscription help pages and Zoho Store's cancel guide: Admin Console path, Change Plan, Cancel Subscription link, the move to the free plan and the locked account where no free plan exists confirmed","Zoho's Terms, the Close Account help page and the refund policy couldn't be re-read in this review; their quotes are still word for word on the live pages, but the close-account steps and which refund window fits which billing cycle stay unconfirmed","iPhone tip reworded as 'if Apple bills you'; the Apple source now quotes Apple's cancel steps","Rewrote 'Not confirmed yet' notes that described how pages load"]}},"delete_account":{"url":"https://accounts.zoho.com/u/h#setting/closeaccount","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/zoho_mail","json":"https://stackcut.io/exits/zoho_mail.json","evidence":{"packet_revision":"a773d199e54635f4ebed69abd7683f4aa613be9db53de2d9cb09bfb28040767d","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"zoho-mail--direct-web--r1","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"zoho-mail--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"zoho_meeting","name":"Zoho Meeting","category":"communication","website":"https://www.zoho.com/meeting/","domains":["zoho.com","help.zoho.com"],"summary":"On a desktop, log in to Zoho Meeting, click Manage Subscription, then change plan, and Cancel Subscription at the bottom. Pick a reason and click Move to Free Edition. Tick the box to keep the plan until the billing cycle ends; unticked, the downgrade is immediate.","routes":[{"channel":"direct_web","label":"Manage Subscription in Zoho Meeting","applies_to":"Paid Zoho Meeting subscriptions, billed monthly or yearly","who":"Not stated on the pages checked. The account holder who logs in to Zoho Meeting","method":"self_serve","start_url":null,"steps":[{"do":"On a desktop (not a mobile device), log in to Zoho Meeting and click the Manage Subscription link at the top of the page","expect":null},{"do":"Click the change plan option to open the plan page","expect":null},{"do":"Scroll to the bottom of the page and select Cancel Subscription","expect":null},{"do":"Choose a reason for cancelling. Tick the box to stay on the current plan until the end of the billing cycle, or leave it unticked to downgrade now","expect":null},{"do":"Click Move to Free Edition","expect":"A confirmation that the subscription was downgraded"}],"confirm_by":"A confirmation that the downgrade has been successfully processed","effective":"Immediately if you leave the box unticked; at the end of the billing cycle if you tick it. The account then moves to the Free Edition","notice":"Zoho's Terms: if you do not wish to renew, you must inform Zoho at least seven days before the renewal date. The Terms don't say how; the refund page gives payments@zohocorp.com for questions","refund":"Full refund if you are dissatisfied in the first month (monthly plans) or first 45 days (annual plans). You can also cancel up to five business days after a monthly renewal, or fifteen days after an annual renewal; Zoho accepts no refund requests after these windows. Reducing licenses or add-ons on an annual plan gives credit as a subscription extension, not cash","fees":null,"source_ids":["s1","s3","s4","s5","s7","s8","s9","s11","s16","s17","s18","s19","s20","s21","s22","s23","s24","s25","s26"]}],"pay_less":[{"type":"free_plan","what":"A free plan: meetings are limited to 100 participants and 60 minutes each","evidence":"documented","source_ids":["s10","s6"]},{"type":"annual_billing","what":"Yearly billing: the prices shown for annual subscriptions already include the yearly discount","evidence":"documented","source_ids":["s12"]},{"type":"discount_program","what":"Volume discounts on both yearly and monthly billing","evidence":"documented","source_ids":["s13"]}],"export":[],"after_cancel":{"access_until":"Immediately, or the end of the billing cycle if you ticked the box. The account stays on the Free Edition","data_kept":"After moving to the Free Edition you can still access your account and data. Zoho's Terms say terminating a user account deletes all its data, and Zoho may terminate unpaid accounts inactive for 120 days. No retention period is stated","you_lose":["Paid-plan features: on the free plan, meetings are limited to 60 minutes and 100 participants","All account data if the account is later terminated, including after 120 days of inactivity on an unpaid account"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Subscriptions can only be managed from a desktop, not a mobile device","Tick the box to keep the paid plan until the end of the billing cycle; leave it unticked to move to the free plan now","Cancelling moves the account to the Free Edition rather than closing it","Zoho's Terms ask for non-renewal notice at least seven days before the renewal date; a full refund is still possible within five business days of a monthly renewal or fifteen days of an annual one"]},"sources":[{"id":"s1","url":"https://www.zoho.com/meeting/pricing.html","title":"Zoho Meeting pricing","publisher":"vendor","quote":"To upgrade, downgrade, or cancel your plan, log in to Zoho Meeting and click the Manage Subscription link at the top of the page.","supports":"where to start an upgrade, downgrade or cancellation"},{"id":"s3","url":"https://www.zoho.com/store/customer/cancel-subscription.html","title":"Cancel Subscription (Zoho Store)","publisher":"vendor","quote":"Choose a reason for canceling your subscription and click Move to Free Edition to proceed.","supports":"the reason and the Move to Free Edition step"},{"id":"s4","url":"https://www.zoho.com/store/customer/cancel-subscription.html","title":"Cancel Subscription (Zoho Store)","publisher":"vendor","quote":"If you prefer to remain on your current plan until the end of your billing cycle, check the box.","supports":"the checkbox that keeps the plan until the end of the billing cycle"},{"id":"s5","url":"https://www.zoho.com/store/customer/cancel-subscription.html","title":"Cancel Subscription (Zoho Store)","publisher":"vendor","quote":"Once the downgrade is successfully processed, you will receive a confirmation","supports":"the confirmation after the downgrade"},{"id":"s6","url":"https://help.zoho.com/portal/en/kb/meeting/faqs/general/articles/how-does-the-free-plan-work","title":"How does the free plan work?","publisher":"vendor","quote":"Move your account to the Free plan.","supports":"the account moves to the free plan"},{"id":"s7","url":"https://www.zoho.com/terms.html","title":"Zoho Terms of Service","publisher":"vendor","quote":"Your subscription will be automatically renewed at the end of each subscription period unless you downgrade your paid subscription plan to a free plan","supports":"automatic renewal, and downgrading as the way out"},{"id":"s8","url":"https://www.zoho.com/terms.html","title":"Zoho Terms of Service","publisher":"vendor","quote":"If you do not wish to renew the subscription, you must inform us at least seven days prior to the renewal date.","supports":"the notice period before renewal"},{"id":"s9","url":"https://help.zoho.com/portal/helpcenter/articles/what-is-your-refund-policy","title":"What is your refund policy?","publisher":"vendor","quote":"you can cancel your subscription even upto five business days after your renewal date (for monthly subscriptions) or fifteen days after your renewal date (for annual subscriptions)","supports":"the window after renewal in which a cancellation can still be refunded"},{"id":"s10","url":"https://help.zoho.com/portal/en/kb/meeting/faqs/general/articles/how-does-the-free-plan-work","title":"How does the free plan work?","publisher":"vendor","quote":"The Free plan sessions allow up to 100 participants per meeting/webinar with a 60-minute time limit.","supports":"the free plan limits"},{"id":"s11","url":"https://help.zoho.com/portal/en/kb/meeting/faqs/general/articles/how-does-the-free-plan-work","title":"How does the free plan work?","publisher":"vendor","quote":"You can manage subscriptions only from a desktop and not from a mobile device at the moment.","supports":"subscriptions can only be changed on desktop"},{"id":"s12","url":"https://www.zoho.com/meeting/pricing.html","title":"Zoho Meeting pricing","publisher":"vendor","quote":"The prices displayed on this page for annual subscriptions already include this discount.","supports":"annual billing discount"},{"id":"s13","url":"https://www.zoho.com/meeting/pricing.html","title":"Zoho Meeting pricing","publisher":"vendor","quote":"Volume discount available on both yearly and monthly billing.","supports":"volume discounts"},{"id":"s14","url":"https://www.zoho.com/terms.html","title":"Zoho Terms of Service","publisher":"vendor","quote":"We reserve the right to terminate unpaid user accounts that are inactive for a continuous period of 120 days.","supports":"accounts can be terminated after 120 days of inactivity"},{"id":"s15","url":"https://www.zoho.com/terms.html","title":"Zoho Terms of Service","publisher":"vendor","quote":"deletion of all data in your user account","supports":"deletion of account data on termination"},{"id":"s16","url":"https://help.zoho.com/portal/helpcenter/articles/what-is-your-refund-policy","title":"What is your refund policy?","publisher":"vendor","quote":"If at anytime during your first month using our service you are dissatisfied","supports":"the full refund in the first month (monthly plans)"},{"id":"s17","url":"https://help.zoho.com/portal/helpcenter/articles/what-is-your-refund-policy","title":"What is your refund policy?","publisher":"vendor","quote":"If at anytime during your first 45 days using our service you are dissatisfied","supports":"the full refund in the first 45 days (annual plans)"},{"id":"s18","url":"https://www.zoho.com/store/customer/cancel-subscription.html","title":"Cancel Subscription (Zoho Store)","publisher":"vendor","quote":"Navigate to the Manage Subscription section in the product you wanted to cancel the subscription for.","supports":"the flow starts in the product's Manage Subscription section"},{"id":"s19","url":"https://www.zoho.com/store/customer/cancel-subscription.html","title":"Cancel Subscription (Zoho Store)","publisher":"vendor","quote":"Click on the change plan option to view the plan page.","supports":"the change plan step"},{"id":"s20","url":"https://www.zoho.com/store/customer/cancel-subscription.html","title":"Cancel Subscription (Zoho Store)","publisher":"vendor","quote":"Scroll to the bottom of the page and select the Cancel Subscription button.","supports":"where the Cancel Subscription button is"},{"id":"s21","url":"https://www.zoho.com/store/customer/cancel-subscription.html","title":"Cancel Subscription (Zoho Store)","publisher":"vendor","quote":"If you want to downgrade immediately, proceed without selecting the checkbox.","supports":"an unticked box downgrades immediately"},{"id":"s22","url":"https://www.zoho.com/store/customer/cancel-subscription.html","title":"Cancel Subscription (Zoho Store)","publisher":"vendor","quote":"This ensures that you can still access your account and data while transitioning away from a paid plan.","supports":"account and data stay accessible on the Free Edition"},{"id":"s23","url":"https://help.zoho.com/portal/helpcenter/articles/what-is-your-refund-policy","title":"What is your refund policy?","publisher":"vendor","quote":"a FULL REFUND for your purchase, and downgrade your account to the free plan for that service","supports":"full refund and move to the free plan"},{"id":"s24","url":"https://help.zoho.com/portal/helpcenter/articles/what-is-your-refund-policy","title":"What is your refund policy?","publisher":"vendor","quote":"you will be provided credits in the form of extension of subscription for the active licenses","supports":"credit, not cash, for partial downgrades of annual plans"},{"id":"s25","url":"https://help.zoho.com/portal/helpcenter/articles/what-is-your-refund-policy","title":"What is your refund policy?","publisher":"vendor","quote":"For questions, please e-mail payments@zohocorp.com","supports":"the payments contact"},{"id":"s26","url":"https://www.zoho.com/store/customer/cancel-subscription.html","title":"Cancel Subscription (Zoho Store)","publisher":"vendor","quote":"your account will be downgraded to the Free Edition, allowing you to continue using basic feature without incurring further charges","supports":"cancelling moves the account to the Free Edition with no further charges"}],"verification":{"level":"partial","checked_on":"2026-10-08","by":"stackcut-research","unverified":["A direct link to the Manage Subscription page isn't given on the Zoho Meeting pages","Who can manage the subscription for an organization (owner or admins) isn't stated on the Zoho Meeting pages","Closing the Zoho account altogether, as opposed to moving to the free plan, isn't covered on the Zoho Meeting pages","How to download meeting recordings before cancelling, and what happens to recordings on the free plan, aren't documented on the pages reviewed","Zoho's Terms don't say how to send the seven-day non-renewal notice"],"review":{"by":"stackcut-review","on":"2026-10-08","result":"fixed","notes":["Added the missing steps from Zoho's cancel guide (change plan, then Cancel Subscription at the bottom of the page) and put the checkbox before Move to Free Edition","Effective date: leaving the box unticked downgrades immediately; ticking it keeps the plan to the end of the billing cycle","Refunds: added that Zoho accepts no refund requests after the post-renewal windows and that annual partial downgrades earn credit, not cash","Data: added that the account and data stay accessible on the Free Edition","Did not use a help article in the Zoho Meeting FAQ that turned out to cover Zoho Webinar; no App Store or Google Play billing is documented"]}},"delete_account":{"url":"https://accounts.zoho.com/u/h#setting/closeaccount","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"page":"https://stackcut.io/cancel/zoho_meeting","json":"https://stackcut.io/exits/zoho_meeting.json","evidence":{"packet_revision":"3010077b815a6549287318917eb5463220514a6726670023f1126c99e04b2b0d","docs_checked_on":"2026-10-08","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"},"routes":[{"route_id":"zoho-meeting--direct-web--r1","channel":"direct_web","checked_on":"2026-10-08","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-08","age_days":1,"stale_after_days":30,"next_check_on":"2026-11-07"}}]}},{"id":"zoom","name":"Zoom","category":"communication","website":"https://www.zoom.com","domains":["zoom.com","zoom.us"],"summary":"Sign in to the Zoom web portal, open Plans and billing and click Cancel Plan; service lasts to the end of the term. Apple or Google Play purchases cancel in that store instead. Gotcha: no automatic refund, and cloud recordings are deleted 30 days after the plan ends.","routes":[{"channel":"direct_web","applies_to":"Zoom plans bought directly from Zoom in the web portal","who":"The account owner, an admin, or a user with a custom role with billing privileges","method":"self_serve","start_url":"https://zoom.us/billing","steps":[{"do":"Sign in to the Zoom web portal as the account owner, an admin, or a user with billing privileges","expect":null},{"do":"In the top-right corner, click your profile picture or initials, then click Plans and billing","expect":"Cancel Plan"},{"do":"Find the plan you want to cancel and click Cancel Plan","expect":null},{"do":"Confirm the cancellation","expect":null}],"confirm_by":"An email confirming the change; the subscription status shows a pending cancellation until the end of the term","effective":"Paid services stay available until the end of the current plan term, and the next renewal isn't charged","notice":"Cancel before the next renewal date. Zoom's terms set a notice period of at least 30 calendar days before the next renewal term unless your order form says otherwise","refund":"Cancelling does not automatically generate a refund","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s16","s24"]},{"channel":"apple_app_store","applies_to":"Zoom subscriptions bought through the Apple App Store (billed by Apple)","who":"The Apple Account that bought the subscription","method":"platform_settings","start_url":"https://account.apple.com/account/manage/section/subscriptions","steps":[{"do":"On your iPhone or iPad, open the Settings app and tap your name","expect":"Subscriptions"},{"do":"Tap Subscriptions, then Zoom","expect":"Cancel Subscription"},{"do":"Tap Cancel Subscription","expect":null}],"confirm_by":"No Cancel button, or an expiration message in red text","effective":null,"notice":null,"refund":null,"fees":null,"source_ids":["s7","s8","s9","s10"]},{"channel":"google_play","applies_to":"Zoom subscriptions bought through Google Play","who":"The Google Account that bought the subscription","method":"platform_settings","start_url":"https://play.google.com/store/account/subscriptions","steps":[{"do":"Go to your subscriptions in Google Play, signed in to the Google account you used to buy Zoom","expect":"Manage"},{"do":"Click Manage on the Zoom subscription, then Cancel subscription","expect":"a request to choose a reason"},{"do":"Choose a reason, click Continue, then confirm","expect":null}],"confirm_by":null,"effective":"You can keep using the subscription until the last day or period you paid for","notice":null,"refund":null,"fees":null,"source_ids":["s7","s11","s12","s13"]},{"channel":"sales_contract","applies_to":"Zoom subscriptions bought through a direct sales quote, or accounts where Cancel Plan is missing or grayed out","who":"The account owner or admin, with the Account Executive","method":"contact_sales","start_url":null,"steps":[{"do":"First look for Cancel Plan in the billing portal (quote-based plans may cancel there); if it isn't available, contact your dedicated Account Executive or Zoom Support, or open the Zoom Virtual Agent chat and type cancel","expect":null},{"do":"Send notice before the renewal notice period in your order form ends (Zoom's terms allow the billing portal or an email to renewals@zoom.us)","expect":null}],"confirm_by":null,"effective":"At the end of the subscription term shown on the quote","notice":"At least 30 calendar days before the next renewal term, unless your order form says otherwise","refund":"Payments are non-cancelable for the current term and non-refundable unless Zoom agrees or the law requires","fees":null,"source_ids":["s23","s14","s15","s22","s16","s17","s18"]}],"pay_less":[{"type":"downgrade","what":"Switch to a cheaper plan or fewer licensed users in Plans and Billing; the change applies from the next billing date","evidence":"documented","source_ids":["s19"]},{"type":"free_plan","what":"Zoom has a Basic (free) account with no paid subscription","evidence":"documented","source_ids":["s20"]}],"export":[{"data":"Cloud recordings","how":"Download them before the paid plan ends","format":null,"limits":"Deleted permanently 30 days after the paid subscription ends","source_ids":["s21"]}],"after_cancel":{"access_until":"The end of the current plan term","data_kept":"Cloud recordings stay available for 30 days after the paid subscription ends, then are permanently deleted","you_lose":["Paid plan features at the end of the term","Cloud recordings, 30 days after the paid subscription ends"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["If Cancel Plan doesn't appear, the plan was bought through Apple or Google Play, it is managed by another account or organization, or self-service isn't supported for the account","You can reactivate a cancelled plan any time before the term ends"]},"sources":[{"id":"s1","url":"https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066687","title":"Canceling your Zoom subscription","publisher":"vendor","quote":"Sign in to the Zoom web portal as an account owner, admin, or user that has a custom role with billing privileges.","supports":"who can cancel, and where to start"},{"id":"s2","url":"https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066687","title":"Canceling your Zoom subscription","publisher":"vendor","quote":"In the top-right corner, click your profile picture or initials, then click Plans and billing.","supports":"the Plans and billing step"},{"id":"s3","url":"https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066687","title":"Canceling your Zoom subscription","publisher":"vendor","quote":"Locate the plan you want to cancel, then click Cancel Plan.","supports":"the cancel button"},{"id":"s4","url":"https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066687","title":"Canceling your Zoom subscription","publisher":"vendor","quote":"You will receive an email confirming the change, and your subscription status will show a pending cancellation until the end of the term.","supports":"how to confirm it worked"},{"id":"s5","url":"https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066687","title":"Canceling your Zoom subscription","publisher":"vendor","quote":"Your paid services remain available until the end of your current plan term, and you won't be charged for the next renewal unless it is reactivated.","supports":"when it takes effect, and reactivation"},{"id":"s6","url":"https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066687","title":"Canceling your Zoom subscription","publisher":"vendor","quote":"Canceling your plan does not automatically generate a refund.","supports":"refunds"},{"id":"s7","url":"https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066687","title":"Canceling your Zoom subscription","publisher":"vendor","quote":"If you purchased your Zoom subscription through the Google Play Store or Apple App Store, the Cancel Plan option won't appear in the Zoom web portal.","supports":"the Apple and Google Play routes"},{"id":"s8","url":"https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0059292","title":"Canceling a Zoom subscription on the Apple App Store","publisher":"vendor","quote":"Zoom cannot cancel or manage subscriptions billed by Apple.","supports":"Apple-billed plans cancel with Apple"},{"id":"s9","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.","supports":"the Apple steps"},{"id":"s10","url":"https://support.apple.com/en-us/118428","title":"Cancel a subscription from Apple","publisher":"platform","quote":"If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.","supports":"how to confirm on Apple"},{"id":"s11","url":"https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066821","title":"Canceling a Zoom subscription purchased through Google Play","publisher":"vendor","quote":"You cannot cancel a Google Play-billed Zoom subscription from the Zoom web portal.","supports":"Google Play-billed plans cancel in Google Play"},{"id":"s12","url":"https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066821","title":"Canceling a Zoom subscription purchased through Google Play","publisher":"vendor","quote":"When you cancel your Zoom subscription, you can continue using the subscription until the last day or period for which you paid.","supports":"when access ends on Google Play"},{"id":"s13","url":"https://support.google.com/googleplay/answer/7018481","title":"Cancel, pause, or change a subscription on Google Play","publisher":"platform","quote":"On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.","supports":"the Google Play steps"},{"id":"s14","url":"https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066687","title":"Canceling your Zoom subscription","publisher":"vendor","quote":"If self-service cancellation isn't available, you can contact your dedicated Account Executive or Zoom Support to discuss your options.","supports":"the sales route"},{"id":"s15","url":"https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066687","title":"Canceling your Zoom subscription","publisher":"vendor","quote":"Contact your dedicated Account Executive or use the Zoom Virtual Agent for Chat and type \"cancel\".","supports":"the chat option"},{"id":"s16","url":"https://www.zoom.com/en/trust/terms/","title":"Zoom Terms of Service (section 14.1)","publisher":"vendor","quote":"written notice of termination or modification of the Services provided under such Order Form (i) at least thirty (30) calendar days prior to the commencement of the next Renewal Term","supports":"the notice period"},{"id":"s17","url":"https://www.zoom.com/en/trust/terms/","title":"Zoom Terms of Service (section 14.1)","publisher":"vendor","quote":"you must provide notice to Zoom, via the billing portal (if available for your account) or in an email to renewals@zoom.us, in accordance with the Renewal Notice Period.","supports":"how to give notice"},{"id":"s18","url":"https://www.zoom.com/en/trust/terms/","title":"Zoom Terms of Service (section 12.2)","publisher":"vendor","quote":"You agree that all payments are non-cancelable for the Initial Subscription Term or the then-current Renewal Term, as applicable, and are final and non-refundable","supports":"no refunds for the current term"},{"id":"s19","url":"https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065952","title":"Downgrading your account and add-ons","publisher":"vendor","quote":"Your changes will not go into effect until the next billing date, which is reflected on your invoice.","supports":"when a downgrade applies"},{"id":"s20","url":"https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066687","title":"Canceling your Zoom subscription","publisher":"vendor","quote":"If you have a Basic (free) account, you don't have a paid subscription.","supports":"the free Basic account"},{"id":"s21","url":"https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066687","title":"Canceling your Zoom subscription","publisher":"vendor","quote":"When your paid subscription ends, cloud recordings remain available for 30 days. After 30 days, they are permanently deleted and cannot be recovered.","supports":"what happens to cloud recordings"},{"id":"s22","url":"https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066687","title":"Canceling your Zoom subscription","publisher":"vendor","quote":"All requested changes will take place at the end of the subscription term that is indicated on the quote.","supports":"when quote-based cancellations take effect"},{"id":"s23","url":"https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066687","title":"Canceling your Zoom subscription","publisher":"vendor","quote":"If you purchased your Zoom subscription through a direct sales quote, you may be able to cancel on your own in the billing portal.","supports":"quote-based plans may cancel in the billing portal first"},{"id":"s24","url":"https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066687","title":"Canceling your Zoom subscription","publisher":"vendor","quote":"If your Zoom subscription is managed by another account or organization, you may not be able to cancel it yourself.","supports":"subscriptions managed by another organization"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Whether the web cancel flow shows offers or asks for a reason before the final confirm is not documented","How Zoom plans bought through resellers or carriers are cancelled was not researched"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Summary: said plainly that Apple and Google Play purchases cancel in that store, not in the Zoom portal","Sales route: first try Cancel Plan in the billing portal, since quote-based plans may cancel there (s23)","Tip: a subscription managed by another account or organization may not be cancellable by you (s24)","Re-checked all 22 existing quotes on the Zoom, Apple and Google Play pages and the Zoom terms: all found"]}},"delete_account":{"url":"https://zoom.us/account","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"zoom","name":"Zoom Workplace","recipes":[{"id":"replace-zoom","title":"Video meetings","best_year_one_net":192}]},"page":"https://stackcut.io/cancel/zoom","json":"https://stackcut.io/exits/zoom.json","localized":[{"language":"ja","market":"JP","title":"Zoomの解約方法（有料プランのキャンセル）","page":"https://stackcut.io/ja/cancel/zoom","checked_on":"2026-10-05"},{"language":"pt-br","market":"BR","title":"Como cancelar a assinatura do Zoom","page":"https://stackcut.io/pt-br/cancel/zoom","checked_on":"2026-10-05"}],"evidence":{"packet_revision":"22bc5eda80cf1baf446241a547c0591d4cd8560384bd34a46fafe0390a933fa2","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"zoom--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"zoom--apple-app-store--r2","channel":"apple_app_store","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"zoom--google-play--r3","channel":"google_play","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}},{"route_id":"zoom--sales-contract--r4","channel":"sales_contract","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}},{"id":"zoominfo","name":"ZoomInfo","category":"marketing_sales","website":"https://www.zoominfo.com","domains":["zoominfo.com"],"summary":"There's no cancel button: ask ZoomInfo Customer Support or your account manager, and email written notice to legal@zoominfo.com. The agreement can't be cancelled mid-term; your Ordering Document sets the term and any renewal notice deadline, so check it early. Free trials end on their own.","routes":[{"channel":"sales_contract","applies_to":"Paid ZoomInfo subscriptions, which are sold through ZoomInfo's sales team under an Ordering Document","who":"An authorized admin or contract owner for the company","method":"contact_sales","start_url":"https://www.zoominfo.com/about/contact","steps":[{"do":"Find your Ordering Document and note the term's end date and any renewal and notice terms; admins can also see the subscription's start and end dates in the billing portal at billing.zoominfo.com","expect":null},{"do":"Ask Customer Support (the contact form, or +1 866-904-9666) or your account manager to cancel","expect":null},{"do":"Also send written notice by email to legal@zoominfo.com, the address the License Terms name for notices, before any deadline in your Ordering Document, and keep a copy","expect":null}],"confirm_by":"Keep a copy of your emailed notice: the License Terms treat email notices as given when sent","effective":"At the end of the current term: the agreement can't be cancelled before it expires, unless both parties agree to end it","notice":"Set by your Ordering Document; the public License Terms leave the term and any extension to it and state no renewal notice period","refund":"Subscription fees are due when the Ordering Document is signed, and the agreement isn't cancellable during the term","fees":null,"source_ids":["zi1","zi2","zi4","zi5","zi6","zi7","zi8","zi9","zi13","zi16","zi17","zi19","zi20"]},{"channel":"direct_web","label":"Free trial","applies_to":"ZoomInfo free trials (typically 7 days for new users)","who":"The person who started the trial","method":"self_serve","start_url":null,"steps":[{"do":"Nothing to cancel: let the trial end. It ends automatically, and you choose whether to buy a paid subscription","expect":null}],"confirm_by":null,"effective":"The trial ends automatically at the end of the trial period","notice":null,"refund":null,"fees":"None: no credit card is needed to start the trial","source_ids":["zi14","zi15","zi18"]}],"pay_less":[],"export":[{"data":"Contact and company records","how":"Select the contacts you need and use the Export tool before the term ends","format":null,"limits":"Exports depend on your subscription. After the term, you may keep using Licensed Materials obtained during it, subject to the License Terms","source_ids":["zi3","zi10"]}],"after_cancel":{"access_until":"The end of the term in your Ordering Document","data_kept":"When the agreement ends, access may be cut off automatically, passwords and accounts removed, and everything you uploaded to ZoomInfo destroyed","you_lose":["Access to ZoomInfo's platform and tools (you must stop using ZoomInfo Technology)","Information you uploaded to ZoomInfo"]},"agent_notes":{"sign_in_needed":false,"phone_or_chat_only":true,"retention_step":null,"tips":["There's no self-serve cancel option: contact Customer Support or your account manager","The agreement can't be cancelled mid-term; check the Ordering Document for the end date and any auto-renewal or notice deadline, and act well before it","Send notice by email to legal@zoominfo.com and keep a copy; emailed notices count as given when sent","Export the records you need before the term ends: access to the platform stops when it ends","Free trials end automatically and need no card"]},"sources":[{"id":"zi1","url":"https://www.zoominfo.com/about/help-center","title":"ZoomInfo Help Center","publisher":"vendor","quote":"Contact our Customer Support team or your account manager to request cancellation.","supports":"how to cancel"},{"id":"zi2","url":"https://www.zoominfo.com/about/help-center","title":"ZoomInfo Help Center","publisher":"vendor","quote":"Our Support team is here to help! Fill out our form to reach our team or call us at +1 866-904-9666","supports":"how to reach support"},{"id":"zi3","url":"https://www.zoominfo.com/about/help-center","title":"ZoomInfo Help Center","publisher":"vendor","quote":"Yes, depending on your subscription. You can export data by selecting contacts and using the Export tool.","supports":"exporting data"},{"id":"zi4","url":"https://www.zoominfo.com/legal/ltc","title":"ZoomInfo License Terms and Conditions","publisher":"vendor","quote":"The Agreement is not cancellable and shall remain in effect until it expires or is earlier terminated according to its terms.","supports":"no mid-term cancellation"},{"id":"zi5","url":"https://www.zoominfo.com/legal/ltc","title":"ZoomInfo License Terms and Conditions","publisher":"vendor","quote":"All notices or other communications permitted or required to be given hereunder shall be sent by electronic mail","supports":"notices go by email"},{"id":"zi6","url":"https://www.zoominfo.com/legal/ltc","title":"ZoomInfo License Terms and Conditions","publisher":"vendor","quote":"Notices to ZoomInfo shall be sent to legal@zoominfo.com.","supports":"where notice goes"},{"id":"zi7","url":"https://www.zoominfo.com/legal/ltc","title":"ZoomInfo License Terms and Conditions","publisher":"vendor","quote":"is that which is set forth in the Ordering Document (together with any period of extension","supports":"the term is set in the Ordering Document"},{"id":"zi8","url":"https://www.zoominfo.com/legal/ltc","title":"ZoomInfo License Terms and Conditions","publisher":"vendor","quote":"In the event of any conflict between the Ordering Document and these Terms, these Terms shall prevail unless the Ordering Document expressly provides that it is modifying these Terms","supports":"how the Ordering Document and the Terms interact"},{"id":"zi9","url":"https://www.zoominfo.com/legal/ltc","title":"ZoomInfo License Terms and Conditions","publisher":"vendor","quote":"All Subscription Fees are due upon execution of the Ordering Document","supports":"when fees are due"},{"id":"zi10","url":"https://www.zoominfo.com/legal/ltc","title":"ZoomInfo License Terms and Conditions","publisher":"vendor","quote":"Licensee may continue to use Licensed Materials obtained during the Term subject to the terms of this Agreement","supports":"exported data after the term"},{"id":"zi11","url":"https://www.zoominfo.com/legal/ltc","title":"ZoomInfo License Terms and Conditions","publisher":"vendor","quote":"Licensee shall immediately cease accessing or using ZoomInfo Technology","supports":"access ends when the agreement ends"},{"id":"zi12","url":"https://www.zoominfo.com/legal/ltc","title":"ZoomInfo License Terms and Conditions","publisher":"vendor","quote":"all passwords and individual accounts removed, and all information that has been uploaded into ZoomInfo's systems by Licensee destroyed","supports":"what happens to uploaded data"},{"id":"zi13","url":"https://www.zoominfo.com/about/payments","title":"ZoomInfo Billing and Payments","publisher":"vendor","quote":"The billing portal provides an overview of the contractual elements of your subscription, including start date, end date, and details on paid and unpaid invoices.","supports":"where to see the term's end date"},{"id":"zi14","url":"https://www.zoominfo.com/free-trial","title":"ZoomInfo Free Trial","publisher":"vendor","quote":"No credit card is required to begin your trial, just fill out the form and verify your business email.","supports":"trials need no card"},{"id":"zi15","url":"https://www.zoominfo.com/free-trial","title":"ZoomInfo Free Trial","publisher":"vendor","quote":"Yes, the trial ends automatically, and you can choose whether to continue with a paid subscription.","supports":"trials end on their own"},{"id":"zi16","url":"https://www.zoominfo.com/pricing","title":"ZoomInfo Pricing","publisher":"vendor","quote":"Our sales team will work with you on payment frequency and options.","supports":"plans are sold through sales"},{"id":"zi17","url":"https://www.zoominfo.com/legal/ltc","title":"ZoomInfo License Terms and Conditions","publisher":"vendor","quote":"shall be sent by electronic mail to the email address provided by the other party for such purpose and shall be deemed given when sent","supports":"email notice counts when sent"},{"id":"zi18","url":"https://www.zoominfo.com/free-trial","title":"ZoomInfo Free Trial","publisher":"vendor","quote":"ZoomInfo typically offers a 7-day free trial for new users.","supports":"trial length"},{"id":"zi19","url":"https://www.zoominfo.com/about/payments","title":"ZoomInfo Billing and Payments","publisher":"vendor","quote":"billing.zoominfo.com","supports":"the billing portal's address"},{"id":"zi20","url":"https://www.zoominfo.com/legal/ltc","title":"ZoomInfo License Terms & Conditions","publisher":"vendor","quote":"The parties may terminate this Agreement at any time upon their mutual agreement.","supports":"ending early needs both parties' agreement"}],"verification":{"level":"partial","checked_on":"2026-10-05","by":"stackcut-research","unverified":["The public License Terms leave the term to each customer's Ordering Document, which isn't public: whether a contract auto-renews and how much notice it needs couldn't be confirmed","Whether admins can cancel or turn off renewal in ZoomInfo's admin or billing portal isn't confirmed; it would be documented in ZoomInfo's knowledge center (help.zoominfo.com)","No online checkout or app-store billing was found; the pricing page routes purchases through sales and free trials","How ZoomInfo confirms a cancellation isn't stated"],"review":{"by":"stackcut-review","on":"2026-10-05","result":"fixed","notes":["Re-checked both routes, export and after_cancel against ZoomInfo's help-center FAQ, payments page, free-trial page and License Terms; route facts confirmed (the public terms set no renewal notice period)","Effective date: added that the License Terms let the parties end the agreement early by mutual agreement","Rewrote the knowledge-center note for readers"]}},"page":"https://stackcut.io/cancel/zoominfo","json":"https://stackcut.io/exits/zoominfo.json","evidence":{"packet_revision":"e53b9378b462e8d3ebdd391e9c261c6559fd6c9859df99c30b0020ac4b5c3b56","docs_checked_on":"2026-10-05","last_observed_success_on":null,"verification":"partial","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"},"routes":[{"route_id":"zoominfo--sales-contract--r1","channel":"sales_contract","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}},{"route_id":"zoominfo--direct-web--r2","channel":"direct_web","checked_on":"2026-10-05","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-10-05","age_days":4,"stale_after_days":30,"next_check_on":"2026-11-04"}}]}},{"id":"zulip","name":"Zulip Cloud","category":"communication","website":"https://zulip.com","domains":["zulip.com","zulipchat.com"],"summary":"Open your organization's billing settings (gear icon), click Cancel plan at the bottom, then Downgrade to confirm; the organization moves to Zulip Cloud Free when the billing period ends. No refunds for time already paid. On Free, only the most recent 10,000 messages can be viewed and searched.","routes":[{"channel":"direct_web","applies_to":"Zulip Cloud Standard and Plus plans","who":"A user allowed by the organization's Who can manage plans and billing setting","method":"self_serve","start_url":null,"steps":[{"do":"Click the gear icon in the upper right corner of the web or desktop app, then select Billing","expect":"Cancel plan, at the bottom of the page"},{"do":"At the bottom of the page, click Cancel plan","expect":"Downgrade"},{"do":"Click Downgrade to confirm","expect":null}],"confirm_by":null,"effective":"The organization is downgraded to Zulip Cloud Free at the end of the current billing period","notice":"Plans renew automatically for successive periods unless you opt out; the Terms say you must cancel to stop recurring charges","refund":"No refunds: paid services can't be ended before the end of the period already paid for, Zulip doesn't refund fees already paid except as its Terms provide, and unused licenses aren't refunded","fees":null,"source_ids":["s1","s2","s3","s4","s5","s6","s7","s8","s9","s10","s34"]}],"pay_less":[{"type":"free_plan","what":"Zulip Cloud Free: only the most recent 10,000 messages can be viewed and searched, and file storage is up to 5 GB in total; older messages are kept and come back if you upgrade to Zulip Cloud Standard","evidence":"documented","source_ids":["s11","s12","s32"]},{"type":"student_or_nonprofit","what":"Free Zulip Cloud Standard for eligible organizations (open-source projects, academic research, academic conferences, non-profits with no paid staff); discounts for education, the developing world and organizations whose users are mostly not paid staff. Request it from the gear menu (Request sponsorship or Request education pricing)","evidence":"documented","source_ids":["s13","s14","s15","s16"]},{"type":"discount_program","what":"If regular pricing is unaffordable for your organization, contact sales@zulip.com to discuss it","evidence":"documented","source_ids":["s17"]},{"type":"annual_billing","what":"Annual billing costs less per user: Zulip Cloud Standard is $6.67 per user a month billed annually, or $8 billed monthly","evidence":"documented","source_ids":["s31"]},{"type":"seat_reduction","what":"With automatic license management, a license is bought for each user at the start of each billing period; deactivating a user frees their license, but unused licenses aren't refunded","evidence":"documented","source_ids":["s33","s34"]}],"export":[{"data":"The organization's data other than private channel messages and direct messages (public data export); private data from members who allowed administrators to export it; corporate Zulip Cloud Standard and Plus customers can also export all private data","how":"An organization owner or administrator clicks the gear icon, selects Organization settings, clicks Data exports on the left, clicks Start export, chooses the Export type and clicks Start export","format":"Zulip's import format, for Zulip Cloud or a self-hosted server; not designed to be human-readable","limits":"Generating an export can take up to an hour for large organizations; the full private export is only for corporate Standard and Plus customers","source_ids":["s18","s19","s20","s21","s22","s23","s28","s29","s30"]}],"after_cancel":{"access_until":"The end of the current billing period","data_kept":"Messages stay stored on Zulip Cloud Free; only the most recent 10,000 can be viewed and searched, and older ones return if you upgrade. Deactivating the organization is separate: the owner picks when its data is permanently deleted","you_lose":["Viewing and searching messages older than the most recent 10,000"]},"agent_notes":{"sign_in_needed":true,"phone_or_chat_only":false,"retention_step":null,"tips":["Cancelling moves the organization to Zulip Cloud Free; deactivating the organization is a separate step that only organization owners can take","A deactivated organization can be restored until its data is deleted","Export while still on a paid plan if you need private messages: full private exports are only for corporate Standard and Plus customers"]},"sources":[{"id":"s1","url":"https://zulip.com/help/zulip-cloud-billing","title":"Zulip Cloud billing","publisher":"vendor","quote":"If you cancel your plan, your organization will be downgraded to Zulip Cloud Free at the end of the current billing period.","supports":"what cancelling does and when"},{"id":"s2","url":"https://zulip.com/help/zulip-cloud-billing","title":"Zulip Cloud billing","publisher":"vendor","quote":"At the bottom of the page, click Cancel plan.","supports":"the Cancel plan step"},{"id":"s3","url":"https://zulip.com/help/zulip-cloud-billing","title":"Zulip Cloud billing","publisher":"vendor","quote":"Click Downgrade to confirm.","supports":"the confirm step"},{"id":"s4","url":"https://zulip.com/help/zulip-cloud-billing","title":"Zulip Cloud billing","publisher":"vendor","quote":"Who can manage plans and billing","supports":"the setting that decides who can cancel"},{"id":"s5","url":"https://zulip.com/policies/terms","title":"Zulip Terms of Service","publisher":"vendor","quote":"go to your billing settings","supports":"cancelling is done in billing settings"},{"id":"s6","url":"https://zulip.com/policies/terms","title":"Zulip Terms of Service","publisher":"vendor","quote":"IF YOU DO NOT WANT TO CONTINUE TO BE CHARGED ON A RECURRING BASIS, YOU MUST CANCEL","supports":"you must cancel to stop charges"},{"id":"s7","url":"https://zulip.com/policies/terms","title":"Zulip Terms of Service","publisher":"vendor","quote":"will be automatically extended for successive renewal periods","supports":"auto-renewal"},{"id":"s8","url":"https://zulip.com/policies/terms","title":"Zulip Terms of Service","publisher":"vendor","quote":"PAID SERVICES CANNOT BE TERMINATED BEFORE THE END OF THE PERIOD FOR WHICH YOU HAVE ALREADY PAID","supports":"no early termination"},{"id":"s9","url":"https://zulip.com/policies/terms","title":"Zulip Terms of Service","publisher":"vendor","quote":"ZULIP WILL NOT REFUND ANY FEES THAT YOU HAVE ALREADY PAID","supports":"no refunds"},{"id":"s10","url":"https://zulip.com/help/zulip-cloud-billing","title":"Zulip Cloud billing","publisher":"vendor","quote":"icon in the upper right corner of the web or desktop app. Select Billing.","supports":"billing is opened from the gear menu, Billing"},{"id":"s11","url":"https://zulip.com/help/zulip-cloud-billing","title":"Zulip Cloud billing","publisher":"vendor","quote":"Only the most recent 10,000 messages can be viewed and searched on the Zulip Cloud Free plan.","supports":"the Free plan's message limit"},{"id":"s12","url":"https://zulip.com/help/zulip-cloud-billing","title":"Zulip Cloud billing","publisher":"vendor","quote":"Older messages are still stored and will become available again if the organization is upgraded to Zulip Cloud Standard.","supports":"older messages are kept"},{"id":"s13","url":"https://zulip.com/help/zulip-cloud-billing","title":"Zulip Cloud billing","publisher":"vendor","quote":"Zulip sponsors free plans for over 1000 worthy organizations.","supports":"sponsored free plans"},{"id":"s14","url":"https://zulip.com/help/zulip-cloud-billing","title":"Zulip Cloud billing","publisher":"vendor","quote":"Non-profits with no paid staff.","supports":"who qualifies for sponsorship"},{"id":"s15","url":"https://zulip.com/help/zulip-cloud-billing","title":"Zulip Cloud billing","publisher":"vendor","quote":"Click the Request sponsorship link at the top of the gear menu.","supports":"how to request sponsorship"},{"id":"s16","url":"https://zulip.com/help/zulip-cloud-billing","title":"Zulip Cloud billing","publisher":"vendor","quote":"Discounts are available for organizations based in the developing world.","supports":"discounts"},{"id":"s17","url":"https://zulip.com/help/zulip-cloud-billing","title":"Zulip Cloud billing","publisher":"vendor","quote":"If there are any circumstances that make regular pricing unaffordable for your","supports":"contact sales about pricing"},{"id":"s18","url":"https://zulip.com/help/export-your-organization","title":"Export your organization","publisher":"vendor","quote":"This feature is only available to organization owners and administrators.","supports":"who can export"},{"id":"s19","url":"https://zulip.com/help/export-your-organization","title":"Export your organization","publisher":"vendor","quote":"Complete data for your organization other than private channel messages and direct messages.","supports":"what the public export includes"},{"id":"s20","url":"https://zulip.com/help/export-your-organization","title":"Export your organization","publisher":"vendor","quote":"This option is only available to corporate Zulip Cloud Standard and Zulip Cloud Plus customers.","supports":"who can export all private data"},{"id":"s21","url":"https://zulip.com/help/export-your-organization","title":"Export your organization","publisher":"vendor","quote":"On the left, click Data exports.","supports":"where exports are made"},{"id":"s22","url":"https://zulip.com/help/export-your-organization","title":"Export your organization","publisher":"vendor","quote":"Click Start export to begin the export process.","supports":"starting the export"},{"id":"s23","url":"https://zulip.com/help/export-your-organization","title":"Export your organization","publisher":"vendor","quote":"Generating the export can take up to an hour for organizations with a large number of messages or uploaded files.","supports":"how long an export takes"},{"id":"s24","url":"https://zulip.com/help/deactivate-your-organization","title":"Deactivate your organization","publisher":"vendor","quote":"This feature is only available to organization owners.","supports":"who can deactivate"},{"id":"s25","url":"https://zulip.com/help/deactivate-your-organization","title":"Deactivate your organization","publisher":"vendor","quote":"can specify the time period after which the organization's data will be permanently deleted","supports":"when a deactivated organization's data is deleted"},{"id":"s26","url":"https://zulip.com/help/deactivate-your-organization","title":"Deactivate your organization","publisher":"vendor","quote":"A deactivated organization can be restored until its data is deleted.","supports":"restoring a deactivated organization"},{"id":"s27","url":"https://zulip.com/policies/terms","title":"Zulip Terms of Service","publisher":"vendor","quote":"Unless you opt out of auto-renewal","supports":"opting out of auto-renewal"},{"id":"s28","url":"https://zulip.com/help/export-your-organization","title":"Export your organization","publisher":"vendor","quote":"formatted for importing into Zulip Cloud or a self-hosted installation","supports":"the export format"},{"id":"s29","url":"https://zulip.com/help/export-your-organization","title":"Export your organization","publisher":"vendor","quote":"is not designed to be human-readable","supports":"the export isn't meant for reading"},{"id":"s30","url":"https://zulip.com/help/export-your-organization","title":"Export your organization","publisher":"vendor","quote":"allowed administrators to export their private data","supports":"private data from members who consent"},{"id":"s31","url":"https://zulip.com/plans/","title":"Zulip Cloud plans and pricing","publisher":"vendor","quote":"6.67 /user/month billed annually or $8 billed monthly","supports":"annual billing costs less (Standard)"},{"id":"s32","url":"https://zulip.com/plans/","title":"Zulip Cloud plans and pricing","publisher":"vendor","quote":"File storage up to 5 GB total","supports":"the Free plan's storage limit"},{"id":"s33","url":"https://zulip.com/help/zulip-cloud-billing","title":"Zulip Cloud billing","publisher":"vendor","quote":"you automatically purchase a Zulip license for each user in your organization at the start of each billing period","supports":"licenses follow the user count at each billing period"},{"id":"s34","url":"https://zulip.com/help/zulip-cloud-billing","title":"Zulip Cloud billing","publisher":"vendor","quote":"Deactivating a user frees up their license for reuse. No refunds are given for unused licenses.","supports":"deactivating users frees licenses; no refunds"}],"verification":{"level":"docs","checked_on":"2026-09-29","by":"stackcut-research","unverified":["Which roles can manage plans and billing by default isn't documented (the help page only says the setting can be configured)","How invoice-paid plans cancel, and what confirms a cancellation, are not documented in the pages read"],"review":{"by":"stackcut-review","on":"2026-09-29","result":"fixed","notes":["Read the official billing help page (earlier unreadable); re-pointed its quotes from the GitHub source to zulip.com/help/zulip-cloud-billing","Step 1 now names the menu: gear icon, then Billing","Export: added the consent-based private export and the format (Zulip import format, not human-readable)","Added annual billing and license reduction to pay_less, and the Free plan's 5 GB storage limit","Level raised to docs: the unread-page gaps are resolved"]}},"delete_account":{"url":"https://zulipchat.com/help/deactivate-your-account","difficulty":"easy","source":"JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"},"stackcut":{"vendor_id":"zulip","name":"Zulip","recipes":[{"id":"replace-zulip","title":"Team chat","best_year_one_net":84}]},"page":"https://stackcut.io/cancel/zulip","json":"https://stackcut.io/exits/zulip.json","evidence":{"packet_revision":"a2e9e8596561244555ef63d41385b2b1f1051025e3da7dc006dd37d9a13d0c61","docs_checked_on":"2026-09-29","last_observed_success_on":null,"verification":"docs","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"},"routes":[{"route_id":"zulip--direct-web--r1","channel":"direct_web","checked_on":"2026-09-29","freshness":{"as_of":"2026-10-09","status":"current","checked_on":"2026-09-29","age_days":10,"stale_after_days":30,"next_check_on":"2026-10-29"}}]}}]}